Jim Eller

6 de may. de 2016

Richard Black was great to work with, perhaps the best we've ever encountered. He was knowledgeable, personable and very capable. I would recommend him to others.

Lisadawn1976

2 de may. de 2016

My husband and I were looking to buy a new vehicle. We worked with Kris at the local Lithia store. He was very patient with us and worked hard to get the deal done without being pushy! Great personality and very easy to work with. Would absolutely recommend going to Lithia and seeing Kris for a new vehicle.

The Byers

23 de abr. de 2016

We knew we wanted an SUV with plenty of leg room and comfort for traveling. They made ourdecision very easy to make with the pricing within our budget, and the Grand Cherokee Jeep with all its safety features, and comforts. We purchased a vehicle from Lithia previously and appreciate the good service and the way we have been treated both times.

CEWhite

18 de abr. de 2016

Had trouble with after sale care. I bought a vehicle that had a strong smoke smell. I was told by a salesman that Lithia would pay to have the odor removed from my vehicle, but it is now becoming a hassle because his exact words and promise weren't written into the paper work. There are other details that were promised that are now not happening.

Teresa Harkness

28 de mar. de 2016

We knew what we wanted and Jeremy helped us find exactly that. He presented all information in an understandable, honest manner and let us make up our minds with no pressure. He is top Notch! Robert in the finance department was also great!

Benders4

28 de mar. de 2016

This is my third time purchasing a car with Tom. Very knowledgeable and patient as I didn't have a car picked out that I was interested in and showed me several in my price range. Great experience once again!

Dogg

13 de mar. de 2016

Rebecca was very helpful and courteous. I think she should get a hefty pay raise and a bonus.. Good people are hard to find and harder to retain.

arlan33

29 de feb. de 2016

exceeded my expectations, and found right deal for me and the dealer was very patient and took the time find the right deal and the bank who financed me. i was very pleased and will recommand people to this car deal ship.

Mriggins

28 de feb. de 2016

Jeremy exceeded my expectations. He was very patient.. He even go the car I wanted shipped from Canada with no problems or hiccups. Thank you for everything.

betterluckthistime

3 de feb. de 2016

Though we didn't write a review at the time, we first worked with Mike in October of 2014. At the time, we were super limited on what we could purchase and he worked with my husband for hours to get me into a vehicle I wanted that we could afford. It was a great experience and we were very pleased. Fast-forward a year and 3 months, and that vehicle was totaled. My husband gave Mike a call, let him know what happened, and Mike told us to let him know when we were going to go in. We actually looked at another dealership and weren't terribly happy with the way they played games, when it came time to talk prices. So, we went over to Mike and found an even better vehicle, and he worked hard to get us he best deal with an added warranty. We have been pleased with Mike, both times, due to his professionalism while still treating us like old friends. We would absolutely recommend Mike to anyone looking for a good experience while getting a great deal on a vehicle.

Steve

3 de feb. de 2016

The folks in the service department of Lithia Chrysler Jeep Dodge RAM of Great Falls are the best in their field it has ever been my pleasure to work with. For example, they have repeatedly made repairs to minor damage on my RAM pickup truck in a swift, efficient manner and they have done so free of charge! If I could give them six stars, I would!

Syndie from MN

25 de ene. de 2016

Wed afternoon I found my "perfect car" on line. After speaking with salesman extraordinaire, Jack, he assured me the car was in great condition & we settled on a price. at 12:30 Thurs. morning I hopped on a train from Mn to Mt. Jack drove 88 miles to pk me up from the train station! The car was beautiful! It was exactly as Jack described. At the dealership I signed papers for the exact amount we discussed by phone. It was the best car buying experience I've ever had!Jack also got me a great rate at an upscale hotel.If you want to work with an honest salesman & have a easy buying experience I'd go to Jack at Lithia Chrysler Jeep.

Maverick1421

21 de ene. de 2016

I walked In over my head with a vehicle that I bought bran new in 2013 still paying 619 and 5 years left. My overal goal was to get a better payment ,as well as a family vehicle. Mike Stull found my families perfect SUV. Got my payment down to 150 dollars cheaper. I've work with friends when they were using Mike Stull and they were never steered wrong. Highly recommended.

Bill

19 de ene. de 2016

Jeff Unger is a true asset for the Lithia Great Falls Subaru dealership.He is friendly and very knowledgeable about the vehicles he sells.His orientation talk on the new forester we purchased was the best I have recieved from any dealership.I would buy again and recommend Jeff to anyone wanting a stress free car buying experience.Jeff even washed our car on saturday so we would have a clean car to drive home.thats service. Won't let me put in Subaru.

shawn500

15 de ene. de 2016

The salesman was friendly and helpful and the purchase was smooth and timely. They were willing to deal on the price. I would recommend this dealership to friends and family.

atcadoyle

11 de ene. de 2016

I got a great dependable vehicle at a great price! Thank you Kristina, Mike, and Mark for making my buying experience such a positive and easy one! I appreciate all your efforts to win my business!

Kv1973

17 de oct. de 2015

Shawn and Dustin did a great job helping me on a Saturday and a follow up on the following Thursday after parts arrived. They went out of their way to help me out when I was over 1200 miles from home.

squirrel

7 de oct. de 2015

Jim met us with a firm hand shake and a wide grin, dressed very proffesional. We then knew that we had chossen the right dealership. He has a very outgoing personality and showed us everything about the car that he knew.

Former Marine

20 de sep. de 2015

I had been using Jeff in service, for some 3 1/2 years. About the time I started using Lithia of Great Falls,I had recently moved back from Oregon. When I purchased my Jeep Wrangler Unlimited, I had also purchased the top of the line, factory bumper to bumper full warranty. I was concerned about factory service to get full life, and beyond out of my Jeep. So, when a family member was in need of a car, I went into sales and dealt with Dan. Dan, and the team got me into the new Dodge Dart I had been researching. Relaxing, clean, and all around stress free, no pressure approach. Exactly what a customer is looking for. Service ; Jeff has been my go to man for over 3 years. Jeff knows, what I expect. My vehicles have Always been on time, and without cost overruns. Jeff does his estimate research, and has always been on target.Yes ; I would recommend Lithia of Great Falls.

Seattle Buyer

3 de sep. de 2015

Dan Lindland, the sales manager, and the finance department were great. I knew what I wanted, they pulled strings to make it happen and made the sale worth while enough for me to fly in from Seattle to make the purchase. They picked me up at the airport in my new truck, gave me a full tank of gas, and I was on the road back to Seattle in less than 2 hours. Quick and easy, just the way I like it.

randy

29 de ago. de 2015

My recent auto purchase with Lithia was my second one. All of the staff that assisted in my Jeep purchase were very helpful and I feel that I was treated fairly. I will recommend Lithia Motors to my friends & I will definitely shop with Lithia again for my next car purchase. The friendly & knowledgeable staff went above and beyond to make sure my experience was a positive one.

Pat

25 de ago. de 2015

Jeff is always a great guy to deal with, very courteous and positive! the service department does a great job, everyone is pretty helpful, that's why we go there.

Robert

24 de ago. de 2015

From the time we walked onto the lot we were treated with respect and received fantastic customer service. Very impressed with the salesman, finance man, and service people.

Bill T

24 de ago. de 2015

I just recently purchased my 2nd vehicle from Michael Stull at Lithia Great Falls. Mike cares about people and is passionate about making sure they get into the right vehicle at the right payment and price. Don't expect a high pressure experience when you are working with Mike... he is patient and enjoys helping people make the right buying decision. The dealership is a pleasant place to buy a vehicle and the folks working in service and parts have been great to work with.

Wodshed573

17 de ago. de 2015

Great experience at this agency with friendly Service staff. I have been business with Lithia for seven years and have always had great service. I bought four new cars of=veer the year.

Jesica,clemons2015

17 de ago. de 2015

I gave this dealership a 5 star because we wanted a new truck but we were not sure we were going to be able to make our budget work. The saleman was able to make those numbers work in a way that we could afford our monthly payments. It was what we were looking for. We were very happy we could buy the truck and bring it home that same day.

Fred

10 de ago. de 2015

Have been going to Lithia for several Years and would recommend it to anyone. Always been very pleased with service and the time that was needed to do the work.

DISGUSTED

4 de ago. de 2015

WORST EXPERIENCE EVER. SALES DEPT.,PARTS DEPT., AND SERVICE DEPT. ALL BAD EXPERIENCES. NEVER DO BUSINESS THERE AGAIN. THEY GOT THE LAST BIT OF MONEY OUT OF ME TODAY.

Claire

23 de jul. de 2015

Great experience. Tom Jones did a great job and financing was simple. I was picked up at the airport in my car and finished the transaction quickly so I could get on the road

Ibok

21 de jul. de 2015

The service has always been timely and satisfactory, my latest experience was even better since there was a recall on my vehicle and they worked that in even though it required an hour to do. Great job guys!!!

Josephine

15 de jul. de 2015

My first time with Lithia and I was very satisfied. Got the vehicle I wanted at a very good sale price. Love my truck. Thank you Brent.

benliam0409

15 de jul. de 2015

Rich went above and beyond helping me find the right truck. This is the fourth vehicle I have bought from Lithia stores in Montana and it was probably the best experience I've had. By far Lithia Great Falls has the best customer service of any Great Falls dealerships!

RowdyMT

22 de jun. de 2015

The service personnel are exceptionally busy, especially during the summer months. Jeff always goes above and beyond to ensure the service experience is as painless as possible. A very knowledgeable and caring individual.

JEEPMAN

4 de jun. de 2015

There was no pressure from any sales person and when I went through to purchase my Jeep Mike Stull was "THE MAN".. Great customer service. He was very helpful and freindly.

555

1 de jun. de 2015

Excellent. The truck I purchase was fueled and delivered as promised. I would recommend this experience to my friends and family. I was well received and cared for.

kim+3

12 de may. de 2015

Mike Stull is the best kind of salesperson. He was no pressure, friendly, and genuine which is unlike other salespeople I had dealt with in the past. Throughout the car purchasing experience, it became clear that he was working for me not just a sale. He listened to my goals and worked extremely hard to find a vehicle that was going to meet my families needs as well as budget. I trusted that he had my best interest in mind when he was giving me information and appreciated that he gave me the time to make the best decision for my family. It was a great experience and amazing service!

sntkeel

6 de may. de 2015

All good, easy and fast. Professional, great attitude. Very efficient and seemed to care about what they we doing. I have a rare ZL1Camaro and they treated it with great care.

Phil and Lori

18 de abr. de 2015

My wife and I scheduled an oil change , ( we live 4.5 hours away) arrived early and the service team was able to work us in at this time. We also were looking at a new vehicle purchase and met with Brian Cook and Mike Stull both treated us with respect and at no time made us feel rushed or pressured in to an outfit we were not happy with. They went above and beyond meeting our needs. Thank you!!

lancea1

4 de abr. de 2015

Jeremy really made this a great experience for us! We had a specific payment that we would not go above and they were able to get us the best deal and meet our payment requirements. We will definitely be going back for our next car!!

Vet70

4 de abr. de 2015

I'm always very pleased with the friendliness and attention to my vehicle. The service team goes above and beyond every time and they have earned my trust and continued business!

cnocmswathotmail.com

19 de mar. de 2015

I have to say this is my first ever dodge product in 62 years. I was always a Ford guy, until checking out the Ram truck and working with Mike Stull. From the first Saturday that we met and talked about options and price to the test drive, it was so easy and pleasant. Mike took care of everything, kept me updated on the status and EDD of my 2015 Power Wagon, and got it to me ahead of schedule. The loan and paperwork was a breeze, his help and explaining all of the new features in my truck was all so well executed and professional. I can't say thanks enough to Mike and all of you at Lithia, oh and many thanks to the service folks who did my undercoat today, everybody stops and stares at the big shiny red power wagon. AAshley Smith

jmoss

26 de feb. de 2015

I purchased a new 2013 from the Great Falls, MT Lithia Dealership and was treated very will then. When I came back as a return customer 02/21/2015 Rich Hayes, was my salesmen. At first I was skeptical as I have tried to be a return customer with other dealerships in the past and I was treated poorly. However, Rich took a personal interest in selling me a 2011 Ram that I have wanted for quite some time. He worked after hours and got me to the price and payment that convinced me to be a return customer the Great Falls, MT Lithia Dealership. My hat is off to Rich for being honest, upfront and tireless! I would recommend the Great Falls, MT Lithia Dealership and Rich Hayes to anyone! Thank you to the Great Falls, MT Lithia Dealership and especially Rich Hayes! Jesse Moss, Cut Bank Montana

Earl Keeney

8 de feb. de 2015

fast ,friendly made to feel like I was important to the service dept. A special hats off to Annette Watts for her attitude and knowledge.

Hipockets

15 de ene. de 2015

Bought a Chrysler 300 June 2014,drove 350 miles to get it, turned in my form for my Palty $25 Amazoncard,never got it,was suppose to get 1 yr Sirrius Radio free,got 2 mos and ASirrius charged me $189 for still no service'(racket between The dealer and Sirrius I'm sure'), I'll never buy another vehicle from Lithis and will recommend to others not to. Planning on buying a new Chrysler300 in the next 2 yrs, and won't be from them'

blackspider

13 de ene. de 2015

It's been two years since the purchase of our new Jeep Patriot, and the memory of our very good experience with Michael Stull remains strong. As others have mentioned, it is his "non" salesman persona that makes dealing with him such a pleasure. It makes you wonder why all sales people do not follow in his footsteps.Just read the other reviews to see why his style is so welcomed from people who have dealt with the old school sleazy type that makes buying a car feel like a trip to the dentist.I hope management at Lithia appreciates the real gem that Michael is, and takes a note from his style, and encourage others to emulate his modern yet old fashioned approach to sales.Thank-You again Michael for an experience well remembered.

sadiefredericks

13 de ene. de 2015

What a great experience! We sent an email from Cars.com on Sunday morning, knowing they didn't open until 9:00 o'clock, we had a text from Mike RIGHT AT 9:00 o'clock letting us know the vehicle was still available. When we arrived, Mike was ready for us, answering all of our questions and going to work for us. (not to mention he's a great guy, completely normal, not what to expect from a car salesmen!) He got our payment EXACTLY where we wanted it! (even though I thought it was going to be impossible) We drove home with a new/used Durango at 5 o'clock Sunday evening! Can't ask for better than that! We'll be back!

JRedK

9 de dic. de 2014

Mike has to be the best car salesman I've ever had to deal with. He was sharp, extremely friendly and empathetic, and got me a great deal. I never felt like I was getting cheated or ripped off like I did when I bought my car 2 years ago. Couldn't be more happy with my new vehicle and it's all thanks to Mike. If you go to Lithia, find MICHAEL STULL

tiffany.houle.5

29 de sep. de 2014

Mike Stull is a great salesman! I talked to him Friday morning and by Friday afternoon he had good news for me! I would recommend him to everybody!!

patrickbronson

24 de sep. de 2014

Just had my 13 ram 2500 Cummins in for a failed tranny the service was great Annette handled my truck they were fast got it done and made sure I had wheels while I waited they kept me up to date in every thing this dealer has been from the purchase of this truck and any issues it has had

Mac16127

14 de sep. de 2014

Mike Stull takes care of his people. He prides himself in not taking of you during the sale but even after the sale. A couple months after I purchased my vehicle I had to have a tire replaced. When I got the vehicle back I noticed some damage was done to the wheel. I approached Mike about my concern that the damage was done when the tire was replaced. Mike and the entire Service department worked to find the cause of the damage and replaced the wheel at no cost to me. And recently when I had concerns about the towing capacity of my truck I approached Mike about trading in my Vehicle and instead of making a quick sale Mike and parts department worked with me to get the added parts I need. I will continue to use and recommend Litha to friends, family and Coworkers.

xkent7x

6 de sep. de 2014

I went to look for a car at Lithia Chrysler Jeep Dodge of Great Falls and was done doing everything(test drive, paperwork, insurance) in about 2 hrs which is faster than I expected and I got no idea what specific car I want. They have really great customer service and the Car salesman(Jeremy) was friendly and helpful, we went to look for cars that is within my budget. There were 4 potential cars within my budget and I was down with 2005 Pontiac Grand Am and test drove it, It was great overall new tires, new rims, nice paintjob, driving is good, only minor cosmetic problems. I bought it for $7000 and was $1400 below kbb and from $8995 original price, that is amazing! and also has a free 60-day warranty because it under 80000 mileage. I was very satisfied at the end, I have no doubts to buy a car here again.

jmcgowan1

1 de sep. de 2014

My experience with Rich was great. He was very patient with me, and I never felt pressure to purchase the jeep. He was willing to work with my wants and offered to get a different vehicle from another lot if that was necessary. I am very pleased.

lennyp01

29 de ago. de 2014

Mike Stull is not your everyday salesman. He wasnt pushy or unsavory at all. You had a since that he wasnt working dealership, you could tell he was working for you the customer and wanted to make sure any choice you made was on your own. He talked with you about the pros and cons of every decision you thought about. A true salesman; wanted nothing but the best for his customers and since I was new to the area made sure my choice of vehicle was going to be right all season long. I will be recommending Lithia to my coworkers and any of my future vehicle needs.

batjeep

6 de jun. de 2014

I had a great experience here buying my new jeep. Mike was very helpful and worked really hard for me to get me a great deal. I would definitely come back.

davis112

20 de may. de 2014

Michael Stull was my sales guy and he delivered big time. He did not push me one bit or act like a vulture. He asked me what exactly i was looking for and i drilled him with some very specific needs and wants i had, he countered me with the amazing 2014 ram 1500 i now own. Than came the financing part, i told him only way is if he got my payment at $600 or less, well after a little bit him, Robert Buley, and Brian went to bat for me and they knocked it out of the part. THe offers and deal they brought to the table blew me away, i could do nothing but say hell yes. These boys helped me out big time, they are true warriors that went above and beyond i ever expected anyone to ever do for me for purchasing a vehicle. Once again i thank you boys for everything you did for us. Lucas Davis

lasso1

26 de abr. de 2014

This was our 2nd time buying a truck from Lithia of Great Falls. Ian took his time with us, I was able to do almost all the work by email and phone as we live 120 miles away. Our new Laramie was waiting when we got there and Kenny went over everything about our new purchase. Then Ian put the deal together for us and we could not have been happier. The Parts Dept and service dept were also very helpful. Overall this had to be one of our best experiences at buying a truck ever. Thanks guys we love our Ram!

lcotton456

15 de abr. de 2014

Mr. Murphy was very friendly and knowledgeable. He was patient with my indecisiveness and stayed late to work with me. I'm very happy with my experience working with him and feel good about the car I purchased.

Irocz1986

29 de mar. de 2014

Brian, the General Manager, helped me with any and all my issues I had. I will do business with him next time. Thanks again Brian.

crisrose12

11 de mar. de 2014

Ian and Jamichael were very pleasant and did not come off as high pressure at all. This was by far the best experience at a Dealership I have ever had. I look forward to going back to Lithia when I am ready to buy a truck.

bugtru

8 de mar. de 2014

Kris was very friendly and showed us exactly what we were looking for. He's a great guy and definitely knows what he's doing and how to get us what we want. He's helpful in every aspect and I'd highly recommend him to anyone looking for any kind of car.

jmayfield40

5 de mar. de 2014

Kris was amazing. I saw a used jeep in their online presence over the weekend in my price range and stopped in between my husband's doctor visits Monday to have a look and drive it (we live 90 miles north of Great Falls). I caught Kris in the lot while driving though, he found the vehicle and let me take for a test drive. 4 hours later I drove it home. This was a great experience. Lithia took my POS tank for a trade to bring the price into the range I REALLY wanted to pay for the model I had chosen. Set me up with affordable financing with my crappy credit (hopefully this will go a long ways to improving that). Kris even took my husband over to the afternoon appointment so I could finish the paperwork.Best part, got home without my iHome portable bluetooth speaker, texted Kris and a fellow sales buddy is looking one last time for it in the POS tank, just in case...Thank You Kris! The $25 gift card is a bonus!

chi58efs

25 de feb. de 2014

Overall visit was ok. When i went in to the dealership i contacted Kristopher McKelvy. He was very friendly and took me to look at the truck i was wanting. Upon review of my credit i was unable to purchase the truck but he told me where i needed to be to get the payments i was looking for and then took me to see the vehicles in that price range after i told him no car and had to be four wheel drive. I ended up with a dodge journey that he stated had Xm radio (which it does not). Also Kristopher Mckelvy took the Payoff amount on the vehicle i traded in off of my word instead of calling capital one auto finance to get the 20 day payoff so now i have to come up with more money because he did not do his part. After signing the paperwork he stated that he would go over all the features the next day since it was 9:00 that evening noone was in the detail shop. I go in the next day to find him off work and not returning for a few days. This is in my opinion poor customer service as he had to know he was off work the next day.

Williams0915

20 de feb. de 2014

We enjoy going to Lithia in Great Falls to purchase our vehicle. Dealing with Brent has been more than a pleasure. They are always willing to work with you no matter what, and always getting the best deal for their customers. We have been in Great Falls 3 years now and have purchased 3 vehicles from them in that time. We highly recommend Lithia and their friendly staff.

tylersharpe27

14 de feb. de 2014

It was truly a wonderful car buying expierence. Mike's speed of service and sense of urgency and flexibility made this the best car buying expierence I have ever had. Deidre got me the best APR possible on the market, even though it wasn't through the dealership which was nothing short of phenominal. Both employees greeted me with a smile and absolute respect. And to top it off, the dealership played Air1 radio which is my favorite, a positive and enoucraging radio station which gave me a deeper appreciation of the value and commitment of all the Lithia employees. Five out of five stars for this dealership, don't think I'll ever find service this good anywhere else!

LizVM09

10 de feb. de 2014

Respectful and not pushing us to buy (can't stand when dealers are down your throat and rushing you). He went over all vehicle options and helped meet us with a reasonable price. Impressed with how he didn't make us feel like "just another sale."

CraigRamsey

9 de feb. de 2014

I was greeted and asked if I needed any help right after I entered. No waiting around wondering if they even knew I was there like I have experienced at other dealerships. I had an appointment and was able to make contact with my salesman right away. The appointment is the way to go. That way the salesperson knows what you are interested in and can save time by taking you right to only those vehicles. My salesperson, Robert Buley, was very knowledgeable and was able to answer all of the questions I had regarding different model trucks I was looking at. The whole process went very smooth. I have purchased my last 4 vehicles from Lithia Great Falls, my son has purchased 3 and several friends have purchased there based on me telling them about my great experience. I will definitely go back when it comes time for my next new or used vehicle purchase.

BiancaRoseBBBB

7 de feb. de 2014

Lithia gave me a great deal for my 2013 Dodge Avenger. They really helped me out with this being my first buy. I really appreciate them, and would recommend them to ANYONE.

phoen

7 de feb. de 2014

We found a vehicle that was advertised by this dealership on-line and after finalizing a deal on the phone and by email, we drove 500 miles to pick it up. Upon our arrival, the Sales Manager wanted $500 more. He was told that this was a dirty move and that we wanted to pay what was agreed upon. After Brent visiting with us and the Sales Manager, they were told this was not a good move on their part and settled on less than $500. This is a famous tactic to get more money we know as this was confirmed by an employee there. Brent who sold us the vehicle was very nice, it's the Sales Manager who tried to pull a fast one wanting more money. Not only that but while negotiations were being made over the phone, we were told repeatedly that the Manager drove the vehicle himself with ABSOLUTELY NO DOGS INSIDE THE VEHICLE. I conveyed to them that this is EXTREMELY important because I go to the Mayo Clinic in Rochester, MN for a very rare lung disease and can be around no pets whatsoever. After our arrival we were again assured by Brent that the Manager in no way had any pets inside the vehicle. Upon cleaning the vehicle once we were home, we lifted the back seats and there was so much dog hair there that the vacuum could not get it all, nor could a pet roller. We spent 2 hours cleaning the hair and still haven't gotten all of it. Being lied to about pets IN THE VEHICLE along with conniving tactics for more money was too much. We will NEVER do business with this dealership again, ever.

jmonson09

2 de feb. de 2014

Walked in only looking for a 4x4 just to use for the winter months. Within minutes Gerald was there to help. He showed me a few vehicles that fit what I was looking for and told me about the specials going on. Ended up with an 2005 Durango that he gave me a very fair price on. I am very happy with the buy.

Sheri Sanchez

20 de dic. de 2013

I know now why you sell so many vehicles, I can honestly say this is the best car buying experience we have ever had. I cannot thank you enough for letting me buy a car my way :-) and for finding the perfect truck for my son. You guys rock.

6zombie6

4 de nov. de 2013

If more people could be Honest, caring, and helpful like you this world would be a better one. You made a mistake but you went out of your way to fix it. For that I respect you as a man,human, and car sales man. Should we ever need another car, we've got your number.

alysholm

12 de oct. de 2013

My first visit to Lithia was to just look around and find a truck that would fit my family. Robert Buley showed me all the trucks available and knew his stuff when it came to the Dodge trucks. He was very friendly and had a lot of patience with me and my two little boys. After some time of narrowing down exactly what I wanted, I went back to Lithia to trade in my 2012 Dodge Avenger to get a new Dodge Ram 1500 truck. I worked with Robert because he was so helpful during my first visit. This being my first time purchasing a vehicle by myself, he explained everything I needed and made the process easy. I recommend anyone going to Lithia to purchase a vehicle from him because he knows the ins and outs and will not steer you wrong. I came out positive on my trade and now I have a beautiful truck that fits not only me but my boys as well. I am very satisfied.

tstudd

25 de sep. de 2013

Superb experience with Scott and Rob! Will buy again and I am recommending Scott to my dad for a new Dodge Ram. Great job. Scott was knowledgeable and Rob explained everything very well in finance.

bfbird

18 de ago. de 2013

excellent service and very helpful Mr. Buley was very accommodating with our financing and type of truck we needed, would recommend this dealership to friends

bretbushaw

29 de jul. de 2013

I have purchased several cars from Lithea-Great Falls, and me experience has always been great. The cars are priced well, so I always feel that I get a fair deal. Jeremy Cosby was great to work with on my most recent perchase (2013 Chrysler 300S). He was very friendly and helpful with my trade and purchase of the new car.

tonyd99

26 de jul. de 2013

Dealing with Eric was a real pleasure. He was very professional and made us feel like he wanted our business. It also helped that the car we bought was exactly what was described to us, and even more. The over all sales department and management were courteous and friendly and both Eric and the managers worked hard to make a deal. We had fun and drove back to Missoula knowing that it was well worth the trip. We would not have a hesitation recommending Lithia in Great falls, and of course Eric to our friends.Thank you againMartha Mastrangeli and Tony Demayo

Dawgnutz74

3 de jul. de 2013

Came into the store to look at the new Dart, spoke with Rob Buley, a very friendly and informative sale associate. After deciding to purchase the vehicle the ENTIRE process went extremely smooth and in a timely manner. Want to thank all the staff involved Rob Buley,Brian Belderrain and Mark Supers for making this buying experience a great one. I also appreciate that I have been contacted by the sales associates asking how I'm enjoying the vehicle. Again want to thank ALL the staff involved for a great experience!!! Will DEFINATELY return when looking for my next vehicle!

12pheasantln

30 de may. de 2013

I found the purchase of my new SUV very good by the service Kenny gave me at explaning to options. He wanted me to find the car I wanted instead of just selling something. He did not bug me by phone all the time. Just keep me informed. I felt they were far with the pricing. I would rate the dealership and Kenny with excellent experience. Thank You

godoberst

22 de may. de 2013

They were really nice and helpful and worked hard to help us find the right deal that would work for us for trading in our car

lisajcampbell64

22 de abr. de 2013

I met Robert Buley and Mark Supers when I purchased my 2012 Dodge Charger last summer. Robert was professional, yet personable. He instantly made me feel at ease, with no pressure. He spoke to me with respect. But I especially appreciated him taking the time to find me financing. He and Mark Supers worked until they found a wonderful interest rate for me, and they were fair on my trade. Robert took the time to explain the details of my car, so I could enjoy it and utilize every feature. He even has called me once or twice to see how I am getting along with my Charger. I love my car, and Robert and Mark also took great care of my daughter Olivia, as she purchased a vehicle at the same time! They showed her the same respect and attention they gave to me. In fact, she just traded her car in for a sporty Dodge Dart! And Mark remembered us! Robert was unavailable, but Olivia asked for him. We love Robert and Mark! And I want to mention Deidre, the clerk for the paperwork. She is wonderful, professional, and explained everything in terms we understood. Lithia of Great Falls is fantastic. We are forever loyal customers!

cyler12

20 de abr. de 2013

Went shopping at Lithia yesterday not expecting anything and a salesman introduced me to a car that was in trade-ins still and the next day we made a deal. Helped me out free detailing and satisfaction was great.

Koltntor

11 de abr. de 2013

My experience started out rough. Sold a lemon van. But after talking with the GM Brian my experience turned into a good experience. Were still working on getting us into a new vehicle but he has been kind and courteous. Willing to get us into a new vehicle and out of our old one. We have high hopes he can get something worked out.

blackspider

21 de mar. de 2013

Michael is part of the new breed of salesman.He understands the customer has likely done their homework, knows what they want, and his job is to help us find what we wanted, which he did very well.Low key, no pressure, very friendly, and able to answer our many questions.While he would of liked to make a sale on our first visit, he understood we wanted a day to consider our purchase.When we returned the next day, he did a great job making the experience seamless, and painless as well.Within a few days, he followed up on the sale to make sure everything was fine, (which it was)and that was very welcomed.Michael understands that todays buyer is not looking for a "New best friend" but a guide to assist with the sometimes daunting process of purchasing a new carand other sales people would do well to learn this lesson.So I say thank-you to both Michael, and Brian the general manager who I communicated a concern after the sale, and he handled that to my highest satisfaction.

chase1069

12 de mar. de 2013

We bought two vehicles and were very happy with the price and our sales man. We really enjoyed our 1st experience buying two brand new rigs. Randy was a joy to be around all day and made us feel right at home. Couldn't be happier with our purchase.thanksChase & Toni Mury

Holter

9 de mar. de 2013

Jeremy Cosby was absolutely fantastic !!! He worked hard to get us this deal by following up on everything. Very knowledgeable when it came to going over all of the vehicles features and explained all functions very well.

eodcrusader

24 de feb. de 2013

Lithia Dodge was a great car buying experience. I was greeted at the door, all my questions were answered to my satisfaction and the salesman had great product knowledge. They were able to work with me on my trade-in to get me the best deal possible. I left the dealership satisfied.

RSBEAN

24 de feb. de 2013

I have dealt with this dealership on several occasions. They all work hard to make it a great experience. Brent did a great job and we were able to work a good deal.

ChristinaBoyd

21 de feb. de 2013

My fiance and I just financed our new car through Lithia Chrysler of Great Falls, and we were both very satisfied with our overall experience.They have a great selection of affordable used vehicles. The staff was very friendly and helped us find a car that was perfect for us. They made us feel comfortable about financing our car, and were very thorough in explaining everything to us. If we ever decided to get another vehicle we will definitely go back to Lithia, and we will definitely recommend them to our friends and family.

partyingpj

14 de feb. de 2013

We wanted a new car, but had a budget. Jeremy showed us what was available. After seeing if they could get it within our payment range, Jeremy suggested we lease a better equipped model that would be within our range. Also, the color was better.

mattmcatee

9 de feb. de 2013

I bought a used pickup in September of 2012 from Brian Belderrain and Dan Lindland and the experience was fantastic. I live in Havre but I work in the oilfield in Williston Basin so i expressed my need for time sensitivity as it's a 7 hour drive one way as well as everything being exactly how it was represented to me over the phone. To my surprise when i arrived it was exactly as they said it would be. I was so impressed that my Wife and i bought her new car in October of 2012. Again Brian and Dan had done exactly what they said the would and the vehicle was exactly as they had said so once again we made the drive and everything went as smooth as it did before. Now we bought a brand new pickup the end of January 2013 and traded the used one in we had bought in September of 2012. We only had the pickup for 4 months but I called Brian about a new Ram and he made me a deal i couldn't pass up. I would recommend anyone I know to go see Brian and Dan. They were AWESOME!!!!!

cwskinner

28 de ene. de 2013

I recently purchased a black Jeep Wrangle 4-Door from Lithia motors and I would just like to compliment the experience with gratitude. The deal was quick, to the point, no hassle and very formal and Respectful of my thoughts and opinions (opinions are nice to be heard sometimes). I was thankful to have made my purchase with a reputable dealer, with clear service of how i was going to go through the process of purchase and what i was getting into. I believe I will be back in a few years, as this is the third vehicle i have bought from this site. Thanks Again Lithia!

chrisverdugo

25 de ene. de 2013

Purchased a pre-owned truck. The staff is friendly and straight forward! They actually cared about what I wanted and needed. The finance manager was fast and didn't force me to purchase any warranties. Thanks for all your help!!!

Jaredleveaux

25 de ene. de 2013

Out of all the dealers in Montana, Lithia CJD of Great Falls is the best place to buy a car! The staff is friendly and straight forward and care about their customers! The General Manger was more than happy to help me one on one to insure the best experience I ever had at a dealership was with him and he lives up to his promise. I will continue buying from them for years to come.

jpw1988

25 de ene. de 2013

In my experiences with Lithia CJDR of Great Falls I have been treated with the upmost respect ever since my first edncounter with any member of their staff. I have purchased 4 vehicles from this dealership. In my experience purchasing vehicles in my life i have never felt more at home in a dealership. Brian, the store general manager has always greeted myself and other customers I know that have shopped there with a smile and a handshake. Their low pressure knowledgeable staff is always ready to answer any questions i may have for them. I will continue to send my business and my refer friends and family in their direction.

KJ Cullen

31 de oct. de 2012

I purchased a used vehicle (as is) from Lithia on 28 November 2011 (the truck had a rebuilt transmission put in by Lithia before I purchased it). I had the vehicle thoroughly inspected by Rocky Mountain Truck Service (RMTS) and they finished working on my truck on 15 December 2011. RMTS informed me that there was an oil leak between the transfer case and transmission, and mounting bolts missing in the new transmission and loose bolts (see Attachment 1). I returned to Lithia, and they repaired the problem. I had more work done to the truck, because I knew I had purchased an as-is vehicle. I only expect Lithia to repair what they were responsible for. On 18 August, I noticed my transmission starting in 3rd gear. I stopped into Lithia on 21 August 2012, and informed them of the issue. Josh, the Service Advisor, asked me to leave the truck that day and Lithia might get to it today or tomorrow. I said I would prefer to drop it off in the morning, because I did not have a ride home. On Wednesday, 22 August, I dropped the truck off in the morning. I stopped in on Friday, 24 August, to find out what the diagnosis was. Josh told me they found a pressure loss and that I lost 5th gear (I informed Josh it is a 4-speed transmission, and he said the technician told him I lost 5th gear). Josh said they would troubleshoot it more on Monday, 27 August. I stopped in on Tuesday, 28 August, and Josh told me they have not gotten to my truck, but they will get to my truck this week. I stopped in at Lithia every 3-4 business days, and inquired about my truck. Josh told me they will get to it in a couple of days. I was told it would be pulled in, by the GM, and worked on the next day, a Saturday. I called (or stopped in, I cant recall) on Monday, and Josh informed me that the truck was not pulled into the shop or worked on. I called on a Friday (I dont remember the date, possibly 7 or 14 September) and was told by whomever answered the phone, that my truck was in the shop and being torn apart right now. I called my girlfriend and said, They finally got to my truck. She called back a couple of minutes later, and said, Your truck is still sitting outside in the same spot. I called Lithia back, talked with Josh, and he said he did not know who told me that, but my truck will be in that night or Saturday. I stopped in on Monday, and my truck was still parked outside in the same spot.Tom (Service Manager, who was hired by Lithia 04 September( had told me, behind closed doors that he had given Josh three written reprimands, and could let him go anytime. Tom also informed me that the GM would bring him customers (almost daily) who had complaints/issues with Josh. Tom told me he thinks Josh is in over his head. If Tom has not been working for Lithia for one full month and already has given Josh three written reprimands; that should say a lot about the customer service/issues that happened. Tom informed me he could let Josh go at any time. Tom called me on a Friday (maybe 14 or 21 September), and guaranteed my truck would be worked on Monday. I told him of my past issues and he said it will be worked on. The truck was worked on the following Monday. Tom and Josh kept me informed of any progress/lack of progress. Lithia called me and said the truck was ready for pick up. Tom wrote that customer picked up the vehicle late on a Friday night, he returned to the dealership after closing time; that statement is completely inaccurate. I had a friend drop me off around 12:30pm, my friend was on his way to a doctors appointment which was scheduled for 1:00pm. I was told, by Tom, that my batteries were replaced free of charge, because the dealership overcharged them and ruined them. I stated they needed to charge the batteries because the truck had sat idle for almost one full month. I started to inspect the truck, due to past issues with the quality of work, and noticed the heat shield (heat blanket) was torn and hanging down. Tom had written in his statement that heat shield that had come loose and the dealership reinstalled it at no charge; that is inaccurate, as the heat shield was torn and hanging, not loose. The GM ensured that it was pulled in the shop and fixed immediately. I left Lithia feeling happy that I got my truck back. I ran some errands in town before heading home (around 4:00pm). On my way home, I did a functional check of the transmission and noticed the tow/haul button stuck in. I promptly returned to the dealership and called my girlfriend (I told her not to leave town, as I may need a ride home). (Tom had written, he returned to the dealership after closing time and stated that his tow haul switch.). I got to Lithia around 5:00pm (Lithia is open until 6:00pm). My girlfriend stopped in to see if I would need a ride, she got off work at 5:00pm, picked up a friend and drove to Lithia, arriving by 5:20-5:25. I brought the issue up with the GM (as stated in my original complaint). I was upfront with the GM and informed him I believed Lithia was responsible for the cost and repair, as the vehicle was returned to me in that condition. I was clear on my position, and told them they can order the part; I will be calling Corporate to resolve the issue. Over the weekend, I noticed the safety issue of not having to engage the brake to shift out of park. On Tuesday, 9 October, I was called by Tom. He said he received an email from Corporate. I was called on Tuesday, 9 October, and I dropped the truck off on Wednesday morning. Tom wrote, He was called when the repair was done and again arrive after business hours and refused to pay for repairs; again, this in inaccurate. I arrived between 5:20 and 5:30 (business is open until 6:00pm). Since the issue of payment was not resolved, I called Corporate again. I talked to Janet, and she said she was not able to talk to the GM about the issue. She advised me to pay for the repairs, and talk to the GM the following day. I informed her I will not pay, as I have an issue with the GM already. I informed her that if I paid, I thought it would be too easy for the GM to wash his hands of the situation. She again advised me to pay and resolve it the next day. I told her thanks and hung up. Was I upset, yes; was I verbally abusive (as Tom wrote), no.I requested they have the GM call me do we could resolve the issue. While waiting for my request, Tom continually asked what I was going to do. I kept asking for the GM to call me. Eventually, after 6:00pm, I decided I needed to get home and paid the bill. I paid knowing that I would have trouble getting my money back from Lithia. I was told the GM called and said I agreed to pay at cost. I did not agree; but, on attachment four, you can see I was charged:Parts: $109.00Labor: $55.00Misc.: $4.12 I inquired as to why I was paying for labor, if the GM said at cost. I was told labor is part of cost. I inquired about the Misc. charge of $4.12; I asked what a miscellaneous charge is? I was told that it is for sealants and other things they might have used while working on the vehicle. I asked which extra things they used, I asked them to justify it. They could not justify the miscellaneous charge. I paid and Tom had someone back my truck out of the bay. They parked my truck right in front of the door to the bay. I shut my truck off and began inspecting. I noticed one battery terminal, on the drivers side battery, that was not secure and the passenger side battery was not secure (Lithia had installed new batteries on an earlier date). Tom told me I had to move my truck; I told him what I had found. I also told him they would not touch my truck again, and I left. On attachment five, you can see that RMTS installed a battery hold down block ($6.70) and bolt ($1.98). RMTS also secured three battery cables that were loose. Total labor for these actions was $41.00. As a result of Lithias incomplete work on my truck, I incurred an additional expense of $49.68 to have it fixed. As a result of this, I am now in the belief that Lithia owes me the money I had to pay to fix their unfinished work. Toms statement included: I also contacted him the day the transmission was removed (which is done entirely from underneath the vehicle) nothing inside the cab needs removed. Compare that statement to this statement of Toms, As to the shifting out of park this again was the shift interlock cable in the steering column which I cannot say if it was caused by the dealership. So, everything was done underneath the vehicle when replacing the transmission, but, if they test drove and performed a full functional test of the transmission, I would assume they tested the tow/haul button at some point. Not only is the quality of work by mechanics in question, the quality/integrity of paperwork is also in question. The Mileage In is 194193 and Mileage Out is 194193. This is proof that the dealership either has not driven the vehicle or has bad administrative practices (pencil whipping the mileage). (The Mileage Out did not match the mileage on the truck when I picked it up, so I know the technician(s) drove the vehicle). As you can see, the vehicle repair work and customer service has not been up to par with what is expected from a business. From the transmission cross-member bolts loose and missing (possible safety issue), the heat shield torn and hanging down, batteries loose (safety issue), cables loose, transmission being able to shift out of park without engaging the brake (major safety issue), the pencil whipped Mileage In/Mileage Out, the inaccuracies in the Service Managers statements, the written reprimands on the Service Advisor, the failed communication between Corporate and the GM; I believe these instances show how the dealership is responsible for paying for the tow/haul button and gear shift selector replacement. (The truck was also returned to me with a slow leak in the right rear tire; I did not have any issues/leaks, or have had to add air, with the tires since I had them installed last December. I am not holding the dealership responsible for the tire, even though the leak happened sometime in the 1.5 months it was at the dealership.) If you add the battery repairs (49.68) and shifter replacement ($168.12), Lithia should reimburse me with $217.80. I submitted my complaint to Better Business Bureau on Wednesday, 10 October. On Thursday, 11 October, Tom (Service Manager) called my place of employment to tell my supervisors he believes I did not act professional (basically, he involved my place of employment with a civil matter). He used the knowledge of my place of employment to discriminate and attempt to get me to drop the issue. I do not believe they would have called supervision of any other business/company. Due to Tom calling my supervision, I asked Tom to set up an appointment (with myself, Tom, and the GM (Brian), for some time on Wednesday, 17 October. Tom called and said it is set up for 2:00pm on Wednesday. I received a call from Tom, on Monday, 15 October, informing me that it was best that they cancelled the meeting. I asked him for a reason, and he said it was best that it was cancelled. Additionally, on Saturday, 20 October 2012, I noticed that the transmission can be shifted out of Park (without engaging the foot brake) without the key in the ignition. The transmission can be shifted out of Park (without engaging the foot brake) when the key is in the ignition and in the off position. The transmission cannot be shifted out of Park (without engaging the foot brake) when the key is in the ignition and in the on position. This is a major safety issue, because you do not need the key to take the vehicle out of park. I will be bringing my truck to another repair shop and having it looked at. Since Lithia installed the rebuilt transmission, replaced the gear selector and shift interlock cable, I would expect Lithia to cover any costs that I incur for repairs in resolving this safety issue. Josh has been let go by Lithia. I will not deal with this dealership agian until they have replaced both the Service Manager and General Manager.

dbro

18 de jul. de 2012

I purchaged a new 2012 dodge power wagon for close to 50,000 and had a problem two days after getting it called and talked to salesman told if it happened again to bring it in and they would take care of it. It happened again the next day so I take it in to them and they tell me they dont have time to look at it I should take it to some other dealer. After some strong words on my part they took a look under the hood and then told me it was a problem but they couldn't diaganoise it for two weeks and I really should take it else where. NO customer service what so ever.

broesder

28 de sep. de 2011

We have went round and round with this service department since we purchased our new 09 Dodge 1/2 ton pickup from the lifetime oil changes to warranty work. Very disappointed with this dealership and will never recommend them or deal with them again. When we purchased our pickup we paid for the lifetime oil changes with the sales pitch that we could have our oil changed on Saturdays, no problem. My husband and I both work Monday through Friday so needless to say, this is the only day that would work for us. We were told everytime we called to schedule that we couldn't get it done on Saturday. Keep in mind, we live 60 miles away from this dealership. After many calls and in regards to trying to get an oil change, we finally cancelled our lifetime oil changes and get them done at another dealership. We took the pickup into the dealership for the same warranty issue 4 times. I would sit for HOURS waiting for the issue to be taken care of, just to pull out of the shop and have the same issue going on. Never did they admit they haden't fixed the problem. They even forgot to change the oil that I had asked to have changed while I was there. The issue was my seat and steering wheel were no longer heating with the auto start. First of all they told me I was crazy and that feature NEVER worked with the auto start. I told them it most certainly did, that 's how I knew it had quit working. They told me they were not wired to work that way. Hello, that's one of the nice features of auto start. I have had several vehicles with this option,'s not my first rodeo. After the fourth time of the pickup being in the shop, they suggested we take the pickup to Havre, MT which is 21/2-3 hours from where we live. Lithia finally got a service manager there, his name is Bob, and FINALLY after several phone calls from my husband, the issue was fixed. Why my husband had to call the service dept. and get completely upset with them before something was done, is beyond me. We paid $50,000.00 for this pickup, drove it off the show room floor. Another big issue I have with the service dept. is that when you walk in, Annette nor Mark, that work at the desk ever look up to even acknowledge you exist. What kind of customer service is this? Who in their right mind would want thier business run this way? I also had a defect in the material on my drivers side seat. I took it in, all they would offer was to take pictures and send it in to warranty. Of course they basically laughed and said, no way were they going to replace my seat for me. I took it to the local apholstry shop in Great Falls to have them look at it and he was appolled that the garage did not stand behind it. It was obviously a defect in the material. I drove back to the dealership and asked to speak with the service manager, Bob, and was told he was off work hunting for 2 weeks. They told me to bring it back when he was back to work. Again, we live 60 miles away and work Monday through Friday. Mark offered to take pictures again and states there was nothing else he could do for me, Bob had to make that decision. I became very upset and asked for the next person in charge and they told me there wasn't anyone there. I left and commented on my way out, I was sick of dealing with them, absolutely everything has been a hassle with them and I was going to contact the "higher ups" just to have Mark say, ok, you do that. I have also asked questions in regards to little things that have come up, just to be asked if I had read my owners manual. I am very unhappy with these people and plan to never ever deal there again. Anyone that I talk to about them, voice that they too have had nothing but trouble with them. Oh, how I wish we would have known.