Robert

12 de nov. de 2016

We were treated very well and taken care of in a very professional manner. Our questions were answered immediately and our one problem was taken care of immediately.

Albert

11 de nov. de 2016

Service people were friendly and explained what was wrong with the car in terms we could understand. Kept us updated on the repair process.

Rosemary

11 de nov. de 2016

Professional and customer -service focused. Customer can be assured of receiving good service at a fair price. Do not try to sell you on unnecessary services.

Nick

11 de nov. de 2016

Very Profesional, excellent care, detailed information on how my imprezza is running. Would very highly recommend to anyone and everyone.

David

11 de nov. de 2016

Dave Brunk, our salesman, was beyond amazing. He was attentive, helpful and genuine. Our experience with him will drive us back to him and the Lou Fusz network for our future vehicles.

Ryan

9 de nov. de 2016

From the moment I got there, till the moment I left, I was treated with respect. Dave Bruck shook my hand and looked for vehicles within my budget that I was comfortable spending. He didn't try to coax me into spending more than I was comfortable spending. He answered all of my questions and he answered all of my girlfriend's questions as well. I felt comfortable with him. He wasn't pushy like some other salesmen are when they are just trying to get a sale. He made it his job to take care of what I was looking for and making sure to help me with any thing i needed to know and he delivered. Also, it wasn't a clear sunny day. It was an overcast, rainy day, and he still went out and took me seriously. The last dealership I had just went to, didn't take me seriously and didn't seem to want my business at all. Dave, however, took me seriously, did a great job explaining what all the features the Impreza had, helped me pair my phone up to Bluetooth, gave bottled water to my girlfriend and I and set me up with Tony who gave me a good interest rate for my new car. I would like to thank Dave Bruck for doing a great job!

William

6 de nov. de 2016

Excellent, knowledgable, courteous, respectful salesman. Very positive buying shopping experience. Would definitely return again. Excited about my purchase at Lou Fusz Subaru.

Stephen

6 de nov. de 2016

Danielle was great from order to final delivery of our new STI. Best car buying experience my wife and I ever had!

Sheryl

4 de nov. de 2016

Great personalized service. Felt like my issues were addressed honestly. I always feel like I can trust the people I interact with.

Matt

4 de nov. de 2016

We made an online appointment to have our 60,000 mile maintenance service completed on our car for a saturday. We found out that this type of service is not done on saturdays due to the amount of work required. Landon was sympathetic to the fact that we had made an appointment and would not be able to perform the work that day. He set us up in a loaner vehicle while we left our car there to get serviced during the week. The entire experience could not have been better. You can expect us to keep returning for our vehicle needs. Thank you!

Sarah

2 de nov. de 2016

The St. Peter's staff are all very personal. It's like visiting family. They know my name as soon as I step out my car. Thanks to their caring mechanics my car has been on the road for 18 years!

Mark

31 de oct. de 2016

Rich Still is more like an old friend than a car salesman. We purchased a our 2006 Subaru from him. We didn't look at any other dealerships when we wanted to buy another Subaru. He is a class act.

Daniel

30 de oct. de 2016

The prompt, courteous manner in which we were treated. No high pressure, excellent service, and explained extended service warranty in a straight-forward way.

Amanda

30 de oct. de 2016

Rich Stull, Mark Williamson, Steve Sinner, and Francesca were all ready to help find my new vehicle. I knew that if there was a vehicle that matched my needs, I would have it immediately. Rich custom ordered my 2015 Crosstrek, and it came in more quickly than anticipated. My new 2017 Forester was located and ready for me in a day. Wow! After locating my choice vehicle, someone was sent to drive my new Forester to the Saint Peters Subaru location. Financing was a breeze and went quite quickly. The team knows how to work together to make a customer feel appreciated and comfortable during the entire process. This is my second vehicle purchased through Rich and my household's third. I always recommend Lou Fusz Subaru to my family and friends.

Kayleigh

30 de oct. de 2016

Richard worked hard to find me exactly what I wanted and kept me frequently informed during the process. My dad had come down to give me a second opinion and Richard also reached out to him to thank him for coming.

Larry

28 de oct. de 2016

What I most like is my experience with the service department. First time there, Jeff did everything to make me feel welcome and put me at ease. Informed me of how car was to be serviced, explained what had been found during maintenance and what to expect before next maintenance. Also listened to all questions and concerns and gave correct answers and advised would look into other concerns like about rewards issue I discussed. A job will done by Jeff.

Dianna

27 de oct. de 2016

quick service, courteous and polite. had oil change and tires rotated, brakes checked. routine inspection. found air filter and cabin filter needs replaced. I informed the service tech. that I would be changing filters myself. Tech. did not object and notated on billing that owner will replace.

Regina

26 de oct. de 2016

My husband and I enjoyed a wonderful buying experience with our female sales person who was quite and thorough in her presentation about the car and it's features.

Zachary

23 de oct. de 2016

Friendly Staff, knowledgeable sales people, No high pressure tactics. This is the second Subaru I've purchased from Fuze and the same salesman.

Justin

21 de oct. de 2016

Frequent calls with status. Prompt recall handling. Service advisor was friendly. What more can you ask for? This 20 word requirement is kind of ridiculous.

Michael

19 de oct. de 2016

Very helpful and informative. They listen to my concerns and always are very thorough in their service for my car.

Yvonne

19 de oct. de 2016

Friendly service guy (Landon). Friendly sales consultant that goes out of his way to say hi when I come in and chitty chat a little about the car (Hunter). Awesome location where I can enjoy cycling/running/paddling easily from the dealership while I'm waiting for the car. LOVE THIS PART!!

Boyd

18 de oct. de 2016

Service advisor was very nice and helpful. Explained everything well. Work was done in the promised time. Car was washed (but not dried). Hard to schedule service by phone - left voice message and didn't call back - but easy to schedule service online. Loaner car only if work takes more than 3 hours.

Yuanji

18 de oct. de 2016

The guy at front desk is very helpful and friendly. Waiting room environment is good. I believe the technicians are good, although I did not see them

Tom

14 de oct. de 2016

11 OCT UPDATE: 2 Voicemails and 2 weeks still no call; no resolutions; no CUSTOMER SERVICEWorst Car Buying Experience. Bought a 2013 Certified Preowned Imprezza. They sent me out the door with a headlight out and a promise that I'd be sent my second key. One month later, another headlight and electronic door locks going out and still no key. On the flip side, the first time I had to take it back, the Service department guys were awesome!!

Disappointed

11 de oct. de 2016

What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails about type). 2. First night time drive noticed headlight out. Scheduled a fix still no key. Second light goes out and electronic doors go out (this is all within the first month. 3. Given service managers phone #. I called left a voicemail, waited a week, called, left another voicemail, waited another week -- NO CALLBACK. They told me how tough the preowned inspection was and I've had 2 headlight out and the electronic locks? No wonder they don't call you back.

Thomas

11 de oct. de 2016

Landon has always taken care of any issues I've had during my visit, he's very nice and explains any issues my vehicle may have had during the service appointment.

Charles

9 de oct. de 2016

Straightforward and friendly. The process was fast and easy. Steve Neely and Denny were great to work with. No hassels.

Charles

8 de oct. de 2016

No pressure sales. I was also very impressed with how well the salesman knew the features and options of the car.

Amber

7 de oct. de 2016

They took care of my oil change and recall quickly. Everyone there, from the Service Advisor to the Cashier, was friendly and made me feel at home.

Catherine

6 de oct. de 2016

I love the new format for the estimates...great clear review of all items. Sticking and making my estimate my real price. The special care. Love the employees!!!

Brian

5 de oct. de 2016

Very friendly staff, went above and beyond to ensure satisfaction. Put together tire options, got a part on order. Did not charge for services I did not want.

Harry

4 de oct. de 2016

How quick it was to get our vehicle and be done! Was given a good review of the controls inside the car.

Yi

4 de oct. de 2016

It's great! People here are nice and services are excellent. In the future, if I want another car, I will come back here.

Michael

2 de oct. de 2016

Our sales associate, Hunter, was outstanding in product knowledge and customer service. He was very thorough and didn't try to cut corners. Everyone was friendly and helpful.

Amanda

2 de oct. de 2016

Sales staff are nice. A big thank you to Todd and Denny for their help throughout this process. We will be back for our next Suburu!

Scott

1 de oct. de 2016

So I had initialed talked to Rich about a trade of another car but the price was too upside down to make a deal, so that didn't happen. It was now the time for my current Subaru to turn 100,000 so I came back to find Rich. Rich was off today but Richard was in and took the time to talk with us about options and even went above and beyond to find the color and price I wanted. Excellant team and great atmosphere to be in.

Gregory

30 de sep. de 2016

Danielle Thurston did an outstanding job of selling me my 2017 Subaru Forester. Buying from her was by far the most pleasant car buying experience I have ever had. She was knowledgeable, personable, helpful and not in the least bit pushy. Even more impressive was the time and energy she spent with me(more than an hour and a half after the dealership closed) after I brought my car helping me learn the details of my new vehicle. She makes Lou Fusz Subaru look very, very good. Her low key approach allowed the Forrester to sell itself. Congratulations on having such an outstanding sales associate working for you. After buying a car from Danielle is hard to settle for less at another dealership. I have already recommended her to 1 associate will probably drop by next week.

Ronnie

30 de sep. de 2016

Always treated with respect and honesty. Excellent care of my car. These qualities are rarely found at dealerships. Have been a customer since 2006.

Kevin

24 de sep. de 2016

I received excellent customer service from both Matt and Langdon during my entire visit. Sean also performed excellent technician work on the car. Langdon explained the shop had only two technicians that day but made sure the car would be serviced. They saw to it that my car washed after servicing was complete. They all did a great job. It is Much appreciated.

Joan

23 de sep. de 2016

I liked the responsiveness and honesty of my salesman Richard Norman and the finance manager Denny. Both were professional and easy to work with. Loved the Subarus safety features and gas mileage and reliability.

Michael

23 de sep. de 2016

cleanliness of the facility other experiences to be determined as service is delivered. I hope the Service Dept. is more customer service oriented than the sales Dept.

Matthew

23 de sep. de 2016

Todd did a phenomenal job working with my schedule. From walking in the door to respecting our wishes and not being pushy, we were very content through the entire process.

Judith

22 de sep. de 2016

I EXPECTED EXCELLENT SERVICE ALL AROUND AND I DID receive it. The Subaru Quality was matched by the Dealer's Service.

David

22 de sep. de 2016

The process was run like a 4 star hotel. I felt almost embarrassed by the level and detail of attention given to me while I was waiting. Even a slight error in the final billing was corrected immediately and with earnest professionalism. -customer for life

Jamie

20 de sep. de 2016

Everyone was very welcoming. Our salesman Dave Brunk immediately made us feel comfortable with asking for exactly what we wanted. The paperwork process was very easy. Everyone in the team encouraged us to contact them with questions we have after we leave which we will definitely be doing :) We have already recommended the St. Peter's location to friends who are looking for new vehicles! Thanks for all your hard work!

Pamela

20 de sep. de 2016

Richard LaMora is the best sales rep ever! Best service you could ever ask for - very helpful and great with follow up!

Joan

19 de sep. de 2016

The employees are always helpful and friendly. The facilities are clean and has a nice waiting area. Always confident my car is getting the best care possible.

James

18 de sep. de 2016

Staff is always helpful and make you feel welcomed. Have never received this type of service at Creve Coeur location.

Marie Elena

18 de sep. de 2016

All of your employees are very helpful. Especially my service advisor Landon Bigogno, he was very helpful. Sean Murphy who worked on my car came out to the customer waiting area to show me the cabin air filter he was replacing. He also shared information with me as to what he found insulation eaten away by a rodent. This must have happened when my car was parked in the Subaru lot being used as a loaner car. I have an electronic rodent killer in my garage. So will not have this problem again.

Darrell

17 de sep. de 2016

fast and easy service and knowledgable staff were always there to help and direct. However we don't like filling out forms that require 20 words.

John

15 de sep. de 2016

It is easy to schedule appointments. The staff is friendly and profession. Repairs have been comprehensive and report of issues accurate.

Christopher

15 de sep. de 2016

Steve was very helpful and friendly. Not the typical salesmen pushiness or anything like that. Talked to us like friends and made us feel welcome. Also very accommodating of my one year old daughter running around the dealership.

Suzanne

15 de sep. de 2016

Our salesperson, Richard Norman, although new to the job, did his best to accommodate us. He came in on his day off to hopefully close a deal with us which he did!

Aileen

8 de sep. de 2016

Every single person I came into contact with was extremely professional, friendly, and helpful - even beginning with my initial inquiry phone call before scheduling. They offered to walk me through the 60,000 mile check up process and what it entailed over the phone before I scheduled so I knew what I was getting into. The morning of, I was greeted with a smile and was given a fantastic new loaner to drive for the day. The service was completed efficiently and I was given clear instruction regarding what was performed on my vehicle both over the phone and when I arrived to pick up my car. Smooth transaction, so questions, no concerns. My car was clean and runs perfectly. Always happy with the service at Lou Fusz Subaru St. Peters!

Michael

7 de sep. de 2016

David Brunk is an excellent salesperson, fast delivery time on new vehicle. Overall, I noticed facility was very neat and clean.

Richard

4 de sep. de 2016

I liked the personal service that received. I loved the personal video sent to me prior the visit. The salesperson had the vehicle I wanted ready to view before my arrival.

Mary

3 de sep. de 2016

The sales specialist I worked with was fantastic! No high pressure sales here! Couldn't have been a more pleasant experience.

James

2 de sep. de 2016

Not a stressful. Hunter was so personable and courteous. Went out of the way to locate a car equipped as we desired. Finally found one in Topeka at Briggs Subaru. Got it here fast.

William

2 de sep. de 2016

Technician was very helpful and friendly, Thanks Jason!Parts department was Out Standing - Thanks Lisa!Phone service could be improved, Im old style and like talking to HUMANS,

Thomas

30 de ago. de 2016

Enjoy working with Richard LaMora. Seems very knowledgeable about the vehicles and does not employ high pressure sales pitch. He has been able to answer any questions we have and works hard to be sure we get the vehicle we want.

Jim

30 de ago. de 2016

The Service Writer was polite, respectful and attentive. The work was excellent and was completed on time. Bommarito Subaru even reset automatic service reminder in our vehicle.

James

30 de ago. de 2016

Jeff Frazier was nice. Best service I've seen from this dealership. Previous experiences pushed me away. If it weren't for a dealership mandatory fix then...you wouldn't have had another chance to sway my view. Great work Jeff.

Jeffrey

29 de ago. de 2016

I felt very little pressure to purchase; laid back environment. Randy Paige, the salesman, was warm, very friendly and accommodating.

Ifeanyi

28 de ago. de 2016

Francesca was really very helpful. She took time to show us all the new gadgets. We felt that we knew everything about the new car before we drove off the lot.

Debbie

26 de ago. de 2016

Quick service at arrival. Friendly, knowledgeable and attentive technicians. Sincere interest in my questions and good follow-up. Clean and attractive showroom with nice waiting area with coffee, magazines, TV, etc. Friendly and efficient office staff at check out. I would definitely recommend the Lou Fusz dealership.

Timothy

26 de ago. de 2016

Jeff and Landon from your service department were very professional and helpful. They are both great assets to your company.

Glen

21 de ago. de 2016

Friendly, clean, well lit, courteous, no pressure environment. Good inventory. Danielle is wonderful. Dave Arbogast is very helpful and professional.

Mavis

20 de ago. de 2016

Sales person Danielle Thurston was very personable. Easy to deal with. Helpful always in helping me make my choice of vehicle.

James

18 de ago. de 2016

It was exactly as requested with no problems . I was on time they were ready for me. Always a great experience.

Justin

18 de ago. de 2016

Rich Stull was extremely helpful and patient. He was very accommodating throughout the process. Denny in Finance made the process quick and simple. Great overall experience.

James

17 de ago. de 2016

Prompt professional work. Overall good experience.These guys and gals have it all. It was a pleasant experience in every way. Outstanding Service in every way.

Kathryn

16 de ago. de 2016

Relaxing experience. Friendly staff and sales. Larger showroom. Large selection of vehicles. My sales person was great and knowledgeable and new her product

Lucy

16 de ago. de 2016

Landon and Jeff are always so friendly and helpful. They ensured I was in and out in the tight timeframe I had and were communicating with me through the entire process. They go above and beyond to ensure I am satisfied with my visit. Extra bonus that the Olympics were on!

Gene

15 de ago. de 2016

Francesa was very good at her job. New her job. We liked that you could build your own car. also received the car the same day.

Harley

11 de ago. de 2016

My appointment was with Lou Fusz Chevy at st peters and I didn't realize that there were others under the same name and location well by mistake I drove to you instead without a appointment you quickly accepted me and offered me prompt and satisfactory service. I do appreciate your sincere thoughtfulness.

Joanne

11 de ago. de 2016

The service was timely and effective. The facilities are clean and comfortable. It would be nice if bottled water was available

Lawrence

10 de ago. de 2016

Dave Blanke is the most knowledgeable car salesperson I have ever dealt with. He knew every detail of the Outback and was a fair negotiator. We were both happy - can't ask for more than that.

Trish

8 de ago. de 2016

Everyone was friendly and treated us with respect. Best car-buying experience we've had at a dealership (although the bar was pretty low after our last one).

Joseph

8 de ago. de 2016

no pressure and great sales person was a great help he know about the car and all it features and show us how they work.

Steven

8 de ago. de 2016

Excellent customer service! Everyone who I spoke with was extremely friendly. The service was fast and the job was done right. I really appreciate this dealershipl

Laura

6 de ago. de 2016

The people were friendly and they did a great job. The dealership was clean and the people seemed genuinely concerned/interested in my situation.

Jannice

6 de ago. de 2016

Pleasant and knowledgeable service techsI was noticed and approached by the salesman who sold my daugher and me our Foresters. We had a very nice conversation.Everything was done efficiently. All of my questions were answered. I was in and out quickly

Marcia

3 de ago. de 2016

I purchased my Forrester here in late 2007. Being a widowed woman that knows nothing about cars, I've brought my car here for absolutely everything from oil changes on up. I have always felt that I have been treated with care and concern - and have never been 'talked into' getting anything done that wasn't necessary. Not to mention the prices are fair ... and you send me coupons! The personal care here is above and beyond!!

Barry

31 de jul. de 2016

Genuine friendly staff, Steve Neely is one of our favorite folks, we come from out of state to buy from him. He had everything ready for our test drive when we got there. Couldn't have gone any smoother.

John

31 de jul. de 2016

Where do I begin? Prompt response from time of initial contact. Courteous treatment. Professionalism. Straightforward purchase negotiation process (no game playing). Best car buying experience I've ever had.

Gary

31 de jul. de 2016

the entire buying process was very honest, easy, and not stressful. I would send family members and friends to lou fusz.

Tyler

29 de jul. de 2016

The courtesy loaner car was a huge convenience as it allowed me to go to work as planned while they worked on my car.Jeff was very helpful when I dropped my car off. He didn't seem rushed, as he took the time to explain what they were going to do with my car

Alan

28 de jul. de 2016

You guys are great, my wife and I could not be happier with how we were treated during the buying process and with the service provided by the service department.

Michael

28 de jul. de 2016

NEA participation, knowledgeable salesperson Richard made the buying process fair and simple. I would definitely purchase another vehicle from this dealership again.

Elizabeth

28 de jul. de 2016

Danielle is a great sales person & attentive to your wants & needs. I would send all my friends & family to her!

Jim

27 de jul. de 2016

The service department is friendly and efficient . I like the fact that it is run by a woman. Being a woman, I feel more comfortable and not intimidated.

Richard

26 de jul. de 2016

Francesca worked hard to find me the perfect car. She even picked me up from the airport, as I flew in from MI

Roger

22 de jul. de 2016

Sales person Steve Neely was very professional and efficient. Made the experience a good one. Went very smooth and faster than expected.

Sandra

22 de jul. de 2016

Steve was very friendly and helpful. I felt he was trustworthy. Honest and wanted to make my car buying experience pleasant.

Joan

20 de jul. de 2016

I appreciated service personnel and billing department personnel treating me like a valued customer. Go, Subaru! Go, Subaru! Go, Subaru!

Michael

20 de jul. de 2016

Dave Brunk was the most professional and personable sales associate I dealt with during my car search....... I spoke with nearly a dozen other associates at various dealerships across the St. Louis area and none of them were as knowledgeable, enthusiastic, and approachable as Dave. As much as Subarus sell themselves, Dave definitely sold me on this one!!!! Thank you!

Daniel

17 de jul. de 2016

Excellent sales person. We look forward to a long life of our new Subaru Outback - hoping for 200K+ miles.

Christa

17 de jul. de 2016

Snacks for my toddler and employees talking to us/her while waiting for the car. Rich, Francesca, and Rich kept her and us occupied.

Jessica

16 de jul. de 2016

Lou Fusz employees are always friendly and courteous. Service is impeccable and they work hard to please customers. Thank you!

Carly

15 de jul. de 2016

As a first time buyer and subaru user I was very impressed with how Rich was very patient with me and explained the ins and out of each car as well as any questions my parents or I had.

jrentze

14 de jul. de 2016

Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressure free with Randy & follow-up service with Jeff & Kristin was outstanding!

Drew

14 de jul. de 2016

My experience with the Subaru location in St. Peters has been positive from purchase through the first year. The maintenance department has been friendly and easy to work with.

Paul

14 de jul. de 2016

Excellent Customer Service and real concern about the scheduled maintenance repairs and any additional repairs that would otherwise impact the proper operation of my vehicle. Excellent work.

Pat

14 de jul. de 2016

Love your customer service, everyone is so friendly and there is no pressure to buy unneeded services. Faciilities are awesome.

Deborah

13 de jul. de 2016

Friendly & pleasant staff. Work performed in a timely manner. They checked and tweaked the alignment for no extra charge.

Eugene

13 de jul. de 2016

Friendliness of staff and expediency with which they serviced the car. I didn't realize that Subaru covers the alignment under the first 36K warranty period. The service person was very clear about that. No high pressure to take other service options.

Kathleen

12 de jul. de 2016

Landon worked very hard to help me understand what was wrong with my car and what needed to be fixed immediately. The tech, Dan, came and talked to me, too. He even helped me contact Subaru Customer Service to try and get assistance.

Sally

12 de jul. de 2016

Friendly, courteous & on time. I liked knowing my car was in good hands & the tech kept me informed. The web site to schedule was easy to use & conformation was quick. Thank you guys!

Mark

12 de jul. de 2016

Polite, knowledgeable, friendly, helpful and professional employees that bend over backwards to explain mechanical issues, make service visits easy and pleasant.

Timothy

12 de jul. de 2016

Very nice place.. the people there are excellent and go out of there way to meet your every need! Will be telling everyone about my wonderful experience there!

Megan

10 de jul. de 2016

Rich was very informative and I felt like he really listened to what I wanted and had my best interests in mind throughout the entire process.

Arthur

9 de jul. de 2016

The communication of the techs and the verifying of appt.concise explanations of service. Clean areas and affordable services, close to my house

Glenn

9 de jul. de 2016

Everyone was extremely courteous and helpful. The overall inspection identified several problems which will be corrected soon. I really appreciate the thorough job that was done.

Martha

6 de jul. de 2016

My salesman, Mr. Randy Page was very well prepared and knowledgeable about the car that I purchased. He was also very patient with me during my orientation to my new Subaru. I am 78 years old and had never had a Subaru before, so it is quite a bit different from my 2008 minivan. He could not have been nicer. I chose Subaru because of the high safety rating and the recommendation of family and friends.

Thomas

6 de jul. de 2016

All of the Staff was courteous, efficient, and knowledgeable. They are always helpful with any question or concern that I have about my Subaru. Plus, there is always a coupon or discount so I'm able to save every time we have a service performed :-)

Katie

3 de jul. de 2016

I didnt feel any pressure to make a quick decision. Chris was very helpful and knowledgeable. Denny did a great job getting me through the final financing paperwork. Thanks to both of them for a great experience.

Steven

1 de jul. de 2016

Future option of the express service. But after being shuffled over to "express" service since I just wanted an oil change still had it take over an hour?

Almer

1 de jul. de 2016

Randy Paige was helpful and responsive but did not bother us constantly until we were ready to make a decision. Willing to work with us on price vs Costco program.,Randy Paige was helpful and responsive but did not bother us constantly until we were ready to make a decision. Willing to work with us on price vs Costco program.,Randy Paige was helpful and responsive but did not bother us constantly until we were ready to make a decision. Willing to work with us on price vs Costco program.

Layoikisha

1 de jul. de 2016

Everything... Polite..the Arrival of the car...and Customer Service was excellent! St. Peter's has made a very great impression on me.

Michael

1 de jul. de 2016

The staff was friendly, knowledgeable, and helpful. They all made me feel appreciated. The facility is clean and comfortable. Yep.

Kitty

28 de jun. de 2016

I like the online service to set up appointments. I like the people are always friendly and I love that they wash my car.

Robert

25 de jun. de 2016

No pressure buying process, friendly staff & streamlined covered drive-in service center. Loaner car was convenient, clean and new. Could not reach a live person in service center though. Voice mails are annoying and seldom returned. Needs some improvement in communications. Overall a good experience.

Sarah

23 de jun. de 2016

A lot of the process we were able to handle over the phone prior to picking up the car. We had already been to other dealerships looking and being able to negotiate a price over the phone was refreshing.

Kevin

22 de jun. de 2016

I received a friendly greeting. Prompt attentive service, and the staff actually listened to what I was saying. They offered great service advice for future service appointments. Also they took care of a minor trim issue. It was an excellent service visit.To

Tara

22 de jun. de 2016

A+++ customer service. Everyone was great to work with. We were buying a car for my son who was in town briefly from the military. Excellent and fast experience.

Dawn

21 de jun. de 2016

Greet you at the car when pulled in. Told me time frame of when to be done. Offered someone to answer questions by from both service consultant and billing

Cheri

20 de jun. de 2016

I was well taken care of, all questions were answeredwith curtesy and problems were fixed or updated.The tech even restored my Bluetooth connection.

Irma

20 de jun. de 2016

Rich was amazing & went above and beyond! We were treated like friends & not customers. This man definitely makes you want to buy a car from Lou Fuze

Danty

17 de jun. de 2016

Very friendly and personable salesman. Extremely knowlegable and informative in features of car. Right away up-front with the best price.

Mark

16 de jun. de 2016

The whole process was very smooth and there was little to no pressure at the point of actually signing the paperwork also which was a big plus,The whole process was very smooth and there was little to no pressure at the point of actually signing the paperwork also which was a big plus

Anand

12 de jun. de 2016

Easy online scheduling. Landon was my service manager; professional, clear, concise and friendly. Loaner car ( 2016 outback) was perfect. He called me next day and explained precisely what was wrong and needs to be replaced. I got my car back in a timely fashion and the work done was perfect.

Will

11 de jun. de 2016

Jeff your guy in service was amazing. I had my car serviced in Florida before I came here and the service sucked! I explained all my problems to Jeff and he addressed them all after the technicians looked at my car. I don't ever remember having someone as knowledgeable as him explain stuff about my car like he does. Also he very professional and talks to you like a normal person would. (Not like some fake person would). I loved my experience at your dealership and would definitely come back and probably would buy a car there when the time comes.

Patricia

9 de jun. de 2016

Rich was very pleasant and I didn't have to negotiate with the price. I mentioned truecar value and thats the price I received.

Linda

3 de jun. de 2016

They listened to what my problems were and didnt brush me off. I have used this dealership before even though i live 2 hrs away. They maintain and repair my 14 yr old Outback wonderfully and it runs like a new car.

Gary

3 de jun. de 2016

Very friendly and welcoming service advisor and nice facility. Everything explained fully. The computer display diagnostic screen was a cool and interesting feature.

Sarah

3 de jun. de 2016

My sales person Richard was extremely helpful and made this experience what would make me recommend your dealership to my friends and family.

Jack

20 de may. de 2016

Sales person went above and beyond to make the buying experience as great and accommodating as possible. A+. I will be returning for my next vehicle.

Karen

17 de may. de 2016

I called while I was in the area of my dealership in St. Peters, MO, to see if they could fit me into a busy Monday schedule, to replace a headlight on my Subaru Outback. They got me in, and 30 min. later, I was on my way home!

Jared

13 de may. de 2016

The process was simple, straight-forward and everything was explained in detail. I felt like they looked out for my best interest and kept me well-informed, even when i missed phone calls.

Anis

12 de may. de 2016

Hunter Jackson the sales representative was a awesome and showed me all the features for the car that I wanted

Raymund

10 de may. de 2016

Exceptionally pleasant attention from the service advisor, mechanic Jason, parts Liz, and cashier! All were helpful, happy, and honestly sincere.

Greg

10 de may. de 2016

Pleasant waiting room. Coffee provided. The other dealer in Kirkwood does not have either of those. That's one reason I chose to come to your dealership. Plus it's closer to me.

Marilyn

5 de may. de 2016

Consumer Reports sold us on the Subaru name and your salesman sold us on the dealership. Our salesman answered all of our questions and sold us on the outback

Charles

4 de may. de 2016

Your staff in service were friendly and ready to help us with our service. We did basic oil change and check up service. They addressed a wind noise when we drive the Outback and ordered parts to correct it. Parts are in and I have made an appointment to have service to correct the problem.

Martin

4 de may. de 2016

The single item I am impressed with and over, is how quickly my car is returned to me. And the price is always cheaper than I expected.

Matthew

30 de abr. de 2016

The Salesman and the Financial Office were very focused on ensuring my time and transaction at the dealership was smooth and enjoyable, and that I was getting exactly what I wanted out of the vehicle I ordered.

Jeremiah

29 de abr. de 2016

Quick service, they know me by my face not a number.I was in and out quickly - both of vehicles smwere serviced in the same day.

Peter

28 de abr. de 2016

Hunter and Jessica were very professional and helpful. i inquired about a car from Cargurus and Jessica responded very quickly. We met Hunter at the dealership, he was very nice and showed us several cars. The process of test driving, agreeing on a price and closing was the easiest that we have ever dealt with. We recommend this dealership and would buy another car from them.

Clinton

27 de abr. de 2016

The sales person took a lot of pride in helping me and had fun doing so. Overall was a positive experience.

Kelly

25 de abr. de 2016

I liked the non-pressure sales environment. I never felt hounded or bothered during the whole process, which was nice considering how other dealerships behaved.

Sharon

23 de abr. de 2016

We found a great salesman who did not pressure us. We do not respond well to high pressure. Had it not been for him we were planning on test driving other cars last night.

Linda

23 de abr. de 2016

Friendly staff, willing to do what they can to help me resolve my car problems. They gave me an estimated time, so I knew how long I would need to wait. Everyone from the guy who greeted me to the cashier were helpful and friendly.

William

20 de abr. de 2016

On time; told what was going to happen and why; given an estimated time; needed an office for a business phone call and was readily shown one to use; offered coffee; very nice waiting area and clean restrooms; all in all, great experience.

Barbara

18 de abr. de 2016

Great experience Richard learned our needs and provided the information necessary to make our decision. He understood the process would take time on our part and did not try to pressure us into a rushed decision.

al7288len

15 de abr. de 2016

My experience of purchasing a Subaru Outback at Lou Fusz was a great experience. My sales associate was Steve Neely, and l must say I was very pleased with his approach and knowledge about the Subaru vehicles. From my first visit to when I received the keys this week was a nice experience. Although I have only had my vehicle a few days, I love the ride and am anxious to lean all about its features.Thanks Steve

Sherilyn

15 de abr. de 2016

Staff are all so friendly and helpful. Take the time to answer any and all questions and never make you feel it was a waste of their time.

mike jmg

10 de abr. de 2016

I bought a 2016 legacy from Hunter Jackson a very pleasant experience .Hunter was very helpful and spent a great deal of time explaining the various functions of my new car. I would recommend your dealership and Hunter to all my friends.

Deborah

9 de abr. de 2016

Everyone extremely helpful and friendly. Explained everything clearly. Answered all my questions. Helped me resolve a problem I was having with getting my new mobile phone paired with the Bluetooth on my Forester. Did NOT pressure me to add on extra services.

Martha

9 de abr. de 2016

My problem was quickly taken care of and I was loaned a car to drive while waiting for the part. You even transferred the infant seat from one car to another for me.

Ann

30 de mar. de 2016

Friendly greeting in service department. Kept me updated throughout the repair process. Suggested some things I hadn't noticed needed repair.

David

23 de mar. de 2016

The friendly, knowledgeable salesman, Rich Stull at Lou Fusz Subaru, was a big plus! He called once after our first meeting, but did not bother us with numerous calls. His honesty, experience and sincerity without pressure was very much a factor in picking Lou Fusz Subaru. The other staff we encountered were helpful and friendly also. Rich also worked to find the vehicle we wanted in the price range we could afford and everything was just as he explained it would be. Our entire experience with this dealership and the quality of the Outback itself were also important.

Catherine

22 de mar. de 2016

Your team is always efficient and capable and of curse very friendly. I always feel like I get exactly what I need.

Diane

22 de mar. de 2016

I bought a Forester and traded it in for a Crosstrek. Rich Stull was exceptional as he helped me trade in one car and get another. He really listened to what I was wanting. He really cares about how happy his customers are.

Steven

22 de mar. de 2016

The sales person was helpful and went out of his way to show us our options. He did not play games like Jason at Lou fuze Chevy dealership

Crystal

11 de mar. de 2016

The Service manager Landon was very courteous and knowledgeable and made the recall process as easy as possible. The service was performed in a timely manner.

Lawrence

9 de mar. de 2016

Rich LaMora, our salesman, was truly great. I'd absolutely buy from him again, and will recommend him and the dealership to anyone who's interested.

Wei

8 de mar. de 2016

Rich Stull the sales associate is extremely friendly and very knowledgeable in the car we are interested in. Iw was not a single moment throughout the experience where we felt and pressure or intimidating. Overall the buying experience was what were have expected.

mmcmurtry

4 de mar. de 2016

This is the second time I have been mislead and mistreated by this dealership, and I will NEVER do business there again, nor will I refer anyone there. I purchased a 'certified' vehicle less than six months ago, and they sold me a car w/dry rotted tires (they are actually dated older than the vehicle), warped rotors, and a bad alternator. I was told this would be taken care of; however, the person helping me no longer works there, and no one there will help me. They actually laughed at me when I said they should be paying for these repairs. The service adviser actually said I made the tires dry rot-- tires dry rot because they're old, not because I drove on them. Two other repair shops said the tires should have been replaced about a year ago, and I haven't even owned the car that long! They refused to repair anything on their dime, and they actually tried saying numerous other things were wrong and needed to be fixed. I took the vehicle to two other places, and they had the same diagnosis as each other, but Lou Fusz is claiming otherwise. They even tried telling me my battery was bad, but I had replaced the battery less than a week ago elsewhere. When I told the service adviser that, he just said "well anyway, you also need...." I even have print outs from the other shops showing the alternator failed, but no one would listen to me. They are suggesting 'cheaper' ways to fix things that are wrong, and these ways are basically just putting a band-aid on a problem that will only get worse as time goes on. They refused to do the warranty work since I wouldn't have the the maintenance work done by them (they claim it was because they couldn't get it to fail, but they wouldn't take my print outs from other shops), because that maintenance work should have been completed before I purchased this vehicle. They lied and took advantage of me, and no manager would come speak to me when I went up in person. I have purchased all of my vehicles from them, and these last two times I was taken advantage of (the time before they sold me a car they claimed was certified, but I later found out it never had been and they bought it back). I guess they're like most dealerships-- they take advantage of young women, and think they can screw people out of thousands. I will also be contacting the BBB and the AG for the state of Missouri due to the scams they are trying to pull. I only hope others read this and take their business elsewhere, b/c all they do is screw people out of their hard earned money and then literally laugh at you when you ask for help and prove all of their 'data' wrong. Now I'm stuck with almost $3,000 in repairs due to more lies from Lou Fusz on a 'certified pre-owned'. NEVER again. I have never felt so belittled by a dealership

Corey

4 de mar. de 2016

I have always loved the Service Department at Lou Fusz Subaru. It is run very efficiently & the people are always very friendly.

Constance

3 de mar. de 2016

This is the 3rd time Richard has helped us with our car leasing and buying. He's always been a pleasure to work with..very informative, thorough and enjoyable.We actually had two purchases so Tony and Denny helped us in the financing department. The processes were seamless.

Albert

1 de mar. de 2016

Salesman was great (Hunter Jackson). Arranged for us to test drive different models and was able to answer all of our questions. I never felt the "high pressure" that some dealerships use that I find very unprofessional. The pricing was in line with what I expect from research on the internet. Just a very pleasant overall experience!

Janet

27 de feb. de 2016

Landon was awesome and tried to fix the mess that Jeff left.Landon went above and beyond. Everyone is always friendly and courteous, the real problem is the phone follow up.

Joan

27 de feb. de 2016

Everyone is always friendly and helpful. The facility is always clean and has a nice waiting area. It was a good experience.

Bradley

27 de feb. de 2016

It was my first time using the dealership since we bought our car. From the time I pulled in to service and left everyone was nice and polite. I expected to be there a lot longer, but was in and out. Even saw a couple be towed in while I was waiting and they were smiling, didn't even looked stressed out. Definitely will be back.

Michael

24 de feb. de 2016

Everyone there is friendly and helpful. I especially liked the way the people there took the initiative to offer a loaner vehicle to me when they found out it would take a few days to get my car fixed.

Mary

24 de feb. de 2016

The first auto I wanted and bought was defective, however, after an attempt to correct the problem and was not successful I was able to drive away with my beautiful outback although it was not my first choice.

Thomas

24 de feb. de 2016

Chris made it quick and friendly close. Most of our interaction was thru email. We knew exactly what we wanted and Jessica went out and found it for us.

Benjamin

16 de feb. de 2016

Very relaxed and informative. Sales associate also made sure to include other individual we talked to on sales sheet. Respectable. Hunter did very well.

Carol

14 de feb. de 2016

Our sales agent, Kyle Woodworth, was very knowledgeable, friendly, and courteous. We liked the non-pressure type of car shopping experience that we got, along with the patience. We also appreciated the manager holding the color car in the Outback that we wanted while we had a quick lunch. We returned to make a sale. An all day experience that went smoothly. It helped that we were prepared ahead of time.

Librado

31 de ene. de 2016

We had a wonderful experience from start to finish. Randy Page, our sales representative, really went above and beyond to make sure we had the best buying experience possible. He was extremely knowledgeable about the vehicle and his knowledge and enthusiasm was contagious! I will definitely recommend Lou Fusz St. Peter's and Randy Page to my friends and family

Karen

30 de ene. de 2016

Jeff did a great job, and he and the others in the shop were easy to talk to. I really appreciate the customer service! I also like the new location...bright and open!

Kevin

30 de ene. de 2016

The salesman was no-nonsence and didn't pressure a sale or make unnecessary phone calls to get us back to the dealership.

Paul

29 de ene. de 2016

Everyone treated me like I was the most important customer they had. This makes you feel pretty good and will come back.

Suzanne

28 de ene. de 2016

I thought Steve Neely was informative and fun to work with, I highly recommed him, over all experience with him was great, he has an exceptional personality

Alan

28 de ene. de 2016

Jeff was great. He really cared about my satiafaction and taking care of my issues. He listened, asked questions, and made professional recommendations.

Peter

27 de ene. de 2016

Everyone was very helpful and most accommodating and all myquestions were promptly answered. I could not have asked for anything more.

Mary

24 de ene. de 2016

It's always very easy. They let you know if there is a problem & how much it will cost to fix/repair.

Matthew

24 de ene. de 2016

Service technicians know their stuff. Amd where very consious of keeping the car from getting dirty by laying out protective pads foe the tires i swapped. Unfortunately I tried to call toake an appointment since Thursday but I never received a call back.

Pamela

20 de ene. de 2016

My sunroof literally exploded while I was driving. Scary to say the least. I was so amazed when Andrea -Service Manager called & told me it was under warranty!. What a surprise & relief! Thanks so much Andrea :) Also - the service dept waited past 6 for me. I was in traffic & rain & did not know the dealership had moved. Liz was super too!

Christopher

14 de ene. de 2016

I was scared with this being the first vehicle I would ever finance. Having bad credit I expected to pay an extremely high interest rate. But as luck would have it I went to the right dealership. Randy Paige and Tony were extremely helpful with all questions I had and made the process very comfortable. They found the vehicle that worked best with my interests and even found me an amazing rate. Even with my bad credit! I can't recommend this dealership enough!

Diane

3 de ene. de 2016

Sales agent was patient listened to what I wanted didn't try to sell me something I didn't want. Explained everything to me. I wasn't there all day trying to buy a car only half a day, buying a car can be painful when it comes to the timeframe it takes to spend your money.

Tonya

1 de ene. de 2016

The salesman, Steve was friendly and helpful, not pushing. The finance person was the same. Tremendously better than a year ago when no one seemed to want my business.

Ray

29 de dic. de 2015

Jeff in service was proactive in contacting the manufacturer to secure an approval to have my vehicle repaired under warranty. In a separate incident, while being serviced, it suffered body damage when a customer ran into it with their vehicle. Jeff again contacted me quickly, explained the details, and had the situation remedied in a timely manner. I am a customer for life. Thanks Jeff!

Robert

26 de dic. de 2015

Randy Page excellent about explaining features on the Outback.The dealership had enough inventory on site to decide which vehicle to choose.

Margaret

22 de dic. de 2015

The entire staff was very professional and nice. Becky Williams did an exceptional job in helping us select our new Subaru Outback.

Martin

18 de dic. de 2015

Andrea, has been my primary contact for service every since I purchased my Subaru Legacy. She has gone out of her way to ensure my 'customer happiness'. Things like obtaining a policy adjustment to correct a puddle light issue, after my car was out of warranty. It's a little thing, but it made me feel valued as a customer! And then, every time I have brought my car in it, the work is completed and I'm on way, more quickly than I expected! What more could I ask for?

"

17 de dic. de 2015

My technician, Sean, was extremely knowledge of the vehicle, both mechanical and electronic wise. We were unable to duplicate some of my concerns, but it may have been just my being unfamiliar with the systems

Philip

11 de dic. de 2015

We love Subaru cars and our Subaru dealer. Service took care of the issue, in a reasonable amount of time and told us about our battery soon needing to be replaced but did not push us to buy it right then. Thanks Subaru!

Trisha

10 de dic. de 2015

Richard is always great to work with! He's a genuine person, very knowledgeable, and we never feel "pressured" like we have at other dealerships...it's why we came back to buy our second new Subaru from him!

Robert

9 de dic. de 2015

NO PRESSURE, STAFF WAS FRIENDLY & HELPFUL AND THE BUYING PROCESS WAS QUICK AND EFFICIENT. WILL RECOMMEND TO FRIENDS & FAMILY

Catherine

6 de dic. de 2015

I keep coming back to have all my services done at your service center because they have always been exceptional. I do love my Subaru and I love your staff too. They all deserve holiday bonuses. They give me the confidence that my great running Outback continues to be completely reliable. I get all my services -- including tires -- your dealership services fall outside of the typical mediocre dealership services.....they are reliable, on time, and give me confidence that my car is running great.

Michael

5 de dic. de 2015

Everything was awesome! It was the first time I bought a brand new car and it was the best buying experience I've ever had. Thanks again Ryan and Rich you guys are the best!

christa.n.barr

24 de oct. de 2014

I actually bought my Subaru 6 years ago, but each time I was in for maintenance Rich always made a point to stop and talk for a while. They make customers, not quick sales. Every time you're there they know who you are.My husband traded my Subaru for a minivan a few months ago, but I'm already working with Rich to find a replacement Subaru and get rid of this van!

Jess Mills

1 de abr. de 2014

My husband and I were in the market for a new car and had decided on a subaru because we believe they are extremely well made, safe, reliable, and reasonably priced. A family member also recently had purchased a subaru and recommended Richard Lamora of Lou Fusz Subaru because he made the purchase of their subaru "the least painful car buying experience" the family member had ever had. We got in contact with Richard, and he took great care of us. We didn't have to haggle the price or jump through painful hoops to get the car we wanted for the deal we wanted. I really appreciate the no nonsense approach we received from Richard...very refreshing from the 'typical' car salesman. Thank you!

Prius owner

29 de mar. de 2014

My Prius was totaled and needed a replacement. Ryan was very helpful in dissolving my concerns with a pre owned car. He went out of his way to assure my doubts were resolved. The experience was positive

My First Subaru

23 de mar. de 2014

I bought my 2014 Forester using the Consumer Reports Build and Buy program. Salesman Rich Stull responded immediately to my request for information and provided outstanding service throughout the buying process. My car was delivered February 3. I have no experience with the quality of the dealership's repair work.

Subaru Fan

16 de mar. de 2014

Have been a customer for a year and continue to receive excellent service.

Gary

6 de nov. de 2013

Good location. Clean facilities. The salesman I spoke with was prompt, friendly, and knowledgeable about the product. My test-drive was hassle free and I will definitely consider buying from Lou Fusz Subaru.

E Bedford

22 de mar. de 2013

I recently purchased a 2014 Forester working with sales consultant Ryan Powers. He was friendly, honest, and diligent in making sure that my growing family got the vehicle that was right for us. For instance, we originally were going to order a white 2013 Outback from another location because, while we were interested in the 2013 Forester, we felt the 2013 Outback fit our situation better. When I came in to purchase the Outback, he suggested that I take a look at the newly arrived 2014 Forester to see if our issues with the previous year's model had been addressed; they had, and I drove the Forester home that night. Ryan was interested in making sure that we got the right vehicle for us and not merely interested in making a sale. Overall, I would recommend St. Peters Fusz Subaru and Ryan Powers to my family, friends, and anyone looking for a quality vehicle and excellent service.

Elliott Bedford

22 de mar. de 2013

I recently purchased a 2014 Forester based on the needs of my growing family. I primarily worked with Ryan Powers to determine which vehicle would be the best fit for me and my family. He was honest, attentive, accommodating and personable. Never did I feel an ounce of pressure from him to buy. My wife and I had been interested in a 2013 Forester but still had some reservations about it that made us favor the Outback. Ryan was especially supportive in locating the car that we originally thought we wanted, a White 2013 Outback (which they didn't happen to have on the lot). However, when I came into order the Outback, he remembered that we were also interested in the Forester and so he first asked me to take a look at the newly arrived 2014 Forester to see if our concerns had been addressed in this model year; they had, and so we took home the Forester that night. Ryan demonstrated that he wasn't just interested in selling me a car but rather he wanted to make sure that we got the vehicle that was right for my family. Overall, I would recommend St. Peters Fusz Subaru and Ryan Powers to family, friends, and anyone looking for a quality vehicle and excellent customer service.

Subaru_meg

4 de feb. de 2013

Chris went out of his way to help me get my vehicle fixed. It is almost impossible for me to call during the day with my job, but he would contact me after hours to make sure everything was correct. He also helped me with a loaner, and worked around my schedule to get my car in. I have taken my car in a few times for service, and it's safe to say I will not be going to any other dealer besides Fusz to work on my car. Chris is very friendly, and I would highly recommend working with him to anyone. I've definitely had an A+ visit every time. Thanks Chris!