johnmharding

15 de sep. de 2016

Had great service. Even though the rattle problem couldn't be isolated, the tech did his best to correct it.Turns out that the rattle was in the sunroof, and not on the passenger side like I thought it was. Thanks to the young ears of my daughter.Kudos to the service team for all their efforts.

johnmharding

31 de ago. de 2016

Cheryl is personable, knowledgeable, and helpful. Definitely a customer advocate. This was one of the best car purchase experiences I've had. Would definitely consider this dealership again.

Eashton143

26 de ago. de 2016

LUTHER BLOOMINGTON KIA! A place that has AMAZING service and lots of comfortable amenities if you should decide to wait for your appointment. Today I took advantage of one of their many service offers ($16.95 oil change) and it took about 45 minutes. While I waited, I enjoyed cable TV, free WiFi, Caribou Coffee and bottled water. Duane in service is incredible. He's so nice and friendly-he actually makes you feel comfortable and at home. Amazing experience!

Klars22

25 de ago. de 2016

Love coming here for service. They are always friendly, don't pressure me into anything and do great work. I would highly recommend this dealership

Lanline

24 de ago. de 2016

Everyone we encountered was extremely helpful and cheerful. The repair costs came in under the estimate.My last experience was with ANOTHER local KIA DEALER and I was treated poorly and over charged. Luther Kia of Bloomington went out of their way to make sure my experience was excellent. I will definitely be bringing my car back regularly to this dealer for service from now on.

Doxiegal16

21 de ago. de 2016

The stigma of used car salesmen being pushy and annoying etc. was furthest from what I had heard previous to visiting Luther Kia in Bloomington MN. I had owned my car for 15 years, so was nervous and leary of buying a car. Pat at Luther was awesome. He has been there for about 16 years, so I was glad to have someone with his knowledge and experience helping me. Mike was very friendly and professional as well. He referred me to Pat, as he was not in the day I went in. Mike did follow through by phone later though to see how things went. Pat was very helpful and reassuring during the waiting process for financing, and did all that he could to be sure I was leaving with that car. Not for himself, but for me too. He genuinely cares about making it about the customer and getting them what they want. I would highly recommend this dealer!

maxine pruitt

20 de ago. de 2016

i went in thinking that I would not be approved for a car loan. To my surprise they got me approved. The salesman, Justin Harrsch, was great, very courteous, knowledgeable, compassionate, and well informed. The finance guy worked very diligent to get me approved. I have recommended the dealership to several people already and I just bought a car 2 days ago!

Mary

18 de ago. de 2016

The second salesperson we worked with was awesome. She walked through everything with my daughter, who was purchasing her first car. Very good to work with!

C_Larson

17 de ago. de 2016

I took my car in for an oil change yesterday. I asked them to also do a thorough check, because we are going out east next week. They always do that but I wanted to stress it. Then I asked them to remove a stuck electronic adapter in the plug in port. They removed this and did a fantastic job on the oil change. They also on top of all this, provide me a ride to work, and pick up after the repairs are done. I take both our cars there for service, and receive a sparkling clean car when done. Thank you for your special care.Clarence L.

usveteran

15 de ago. de 2016

Took in for oil change.Sorento was washed but not vacuumed and there was no sticker on the windshield noting when the next oil change is due. Returned and service consultant prepared one. Sticker is vital part of the service for keeping up required maintenance and warranty requirments.Appointment scheduler and all I delt with were 1st class and customer oriented. See you next service.

Julie

11 de ago. de 2016

I called on Sunday, regarding my 2016 Kia Sorento's back hatch door not working. Service appointment scheduled for Monday at7:30am. Dropped off car. Was going to do shuttle to and from work but was offered a rental car to and from work. Was called at 10:30 and it was a result of a recall and was notified of other recalls and was fixed. Joel was my technician and was great to work with.

jerd0430

8 de ago. de 2016

Made a same day appointment for 3 pm to rotate my tires. I got there 20 minutes early and my car was done 3:10 pm. Incleded a clean car! Great work!

Janine

8 de ago. de 2016

I have many positive words to say about this dealership. This is probably my 4th car I have purchased in my life time and have never had such an amazing experience. I contacted Cheri through an inquiry on a Kia Sorento and a couple of days later drove the 2 hours to do some test driving. After seeing the vehicle (which they had TONS and plenty to choose from) we decided that the Sorento would not work for our family of 9 (only needed seating for 7 though). So we looked at the Kia Sedona and really liked it, except they only had a couple used models on hand and we weren't thrilled with the camel beige interior. We discussed with Cheri what we needed (seating, features, etc) and the price range we could afford. She told us that her manager was going to be buying some more the following day and she would get a hold of us. She stuck to her word and the next day informed me that three more models would be available on Monday. She came through with flying colors though because shortly after that she was able to contact me and inform me that they could get me a 2016 model within our budget. I chatted online with her and got more details and Saturday afternoon we were back up at the dealership deciding which color to choose. They were a little busier on Saturdays so we had a longer wait to complete everything (total time from when we got there to leaving was almost 4 hours but we did take a little while deciding on the color we wanted from our choices on the lot). Cheri was so pleasant and helpful and personable! She is a GREAT salesperson and I would definitely purchase from her again. Chad did a very quick and thorough job at getting our finance papers completed and helped us close out on our new KIA. Absolutely loving my new KIA so far and am glad we went to Kia of Bloomington!!

freddie

2 de ago. de 2016

Buying a new SUV from Luther Kia was as pleasant as it can get, thanks to Cheri Brotemarkle . Cheri is organized, efficient and pays attention to detail. Which my wife, Carole, and I value. Also, the financing manager, Chad Port had his act together and it did't take long to process the paper work.Thank you.Karl and Carole

SgMon

29 de jul. de 2016

I was early for my 7am routine maintenance [at 22,500 miles] so waited for the service door to open. They opened promptly at 7am! Was greeted by Scott who is as pleasant as always! Gave me an estimate for work and to replace a bulb that was out. I waited while service was performed and it only took 45 minutes vs. the hour projected. Car was clean and ready to go! No issues whatsoever! My experience with the team here has always been five-star rated! Thank you!

Gokia

28 de jul. de 2016

Pat Chiero was great. He took the time to explain everything to us. He was patient and very personable. I will refer everyone to him !!!

nickbryant19

23 de jul. de 2016

As soon as I walked on the lot I was greeted by TJ who immediately made me feel welcome and did not pressure me in the least bit. We looked around and test drove the car of my dreams. It was so painless and laid back. TJ brought me inside, grabbed a bottle of water, and immediately walked me through the finance process. I was able to get a great finance rate and then he introduced me to Nick, and we started to talk numbers. While we weren't on the same page, we ended up close to wear I wanted to be, and then Dan came in and talked until we were able to get the deal done. Needless to say, I am now driving a 2013 Kia Optima and could not be more pleased with the service I got from Luther Kia of Bloomington! I will definitely purchase another car from them when the time comes. Excellent experience all around.

timvanb14

22 de jul. de 2016

We ended up driving through this dealership on a whim and were wowed by the customer service. We were dreading talking to anyone from the not-so-fun experiences we had just had earlier in the night but TJ made us feel comfortable and at ease immediately. After speaking to him for just a minute he recommended a car that we fell in love with. He made the entire process easy and seamless. He was more than willing answer any questions we had. Our "finance guy", Matt, was also awesome. He was so easy to talk to and ended up feeling like an old friend.

Ronald B

20 de jul. de 2016

Mike was outstanding in assisting from beginning to end. Got the impression that he enjoys the sales process not only for the income it provides but the satisfaction of pleasing the customer. If there were six stars, I would have checked the sixth.

Keith_n_Kelli

12 de jul. de 2016

My wife and I purchased a 2014 Kia Forte EX at the Luther Kia of Bloomington this afternoon, Tuesday, July 12, 2016 and had excellent customer service from the salesperson Justin Harrsch as well, continued excellent customer service by the business manager Dan Dingmann as well as another business manager who handles financing, Chad Port.We are returning customers to the Luther Kia of Bloomington dealership (FYI...previously leased a new Kia Sorento in 2013 - my wife now desired better mpg as her daily driving will be increasing) and we would highly recommend Luther Kia of Bloomington, Dan Dingmann, Justin Harrsch and Chad Port to assist you with your vehicle purchase or servicing needs.Top flight vehicle dealership, employees are fun to work with and in my humble opinion after buying vehicles over 30 years of my adult lifetime, this has been the best vehicle buying experience I've had thus far.Keith & Kelli Snorek

Julie123

11 de jul. de 2016

This is the 2nd time coming in for an oil change. Staff is great. Everything went really smooth. Scott was excellent!!! The price was even better because I had gotten a coupon for my oil change in my email. Thank you!!!

Connor

30 de jun. de 2016

Words don't describe the level of service and professionalism received by this dealer. I worked with Jon Brenna to get an Optima and the service level that he and his team showed and represented Bloomington Kia with was amazing. Jon was extremely nice, patient, and understanding of my needs and questions, while making sure I got the best car for myself. When it was time to look at making a deal, Dan and Chad couldn't have been better guys to work with. I've never received service from a dealership like I did from Bloomington Kia and I will definitely be going back and recommending them to family and friends!

Bails

28 de jun. de 2016

All of the staff is upper helpful and friendly. They are direct and aren't pushy. I really enjoy bringing my car here

Ms. Professor

24 de jun. de 2016

I stopped in to Luther Kia Bloomington to get a close look at my dream car, a 2016 Soul in latte brown. Aaron Monke took me on a test drive and we had a relaxed, fun, no-pressure conversation as I took this beautiful car for a spin. Aaron promised that he could get through the paperwork quickly if I was interested in checking out financing, and he followed through like a champ. I was reluctant to start that process because my partly freelance income is not easy to validate, but there was no problem at all, and before I knew it, I had the keys of my dream car in my hand! Matt in finance was thoughtful and patient as he answered all my questions, and I really felt like I was a person to him, and to Aaron, instead of just a number or consumer. I had no idea that buying a car could be so pleasant, hassle-free, and fun! Aaron really cares about giving the best customer service in the business, and I highly recommend him and this dealership to anyone looking for a KIA and a first-class experience.

Sam

22 de jun. de 2016

I go into businesses these days with an idea of what a good outcome would be. This place always delivers more than I hope for. They listen, they pay attention, they understand, and they deliver. Every time, I leave with a big smile on my face.Much thanks!

Goudamae

21 de jun. de 2016

Stopped by Luther Bloomington Kia yesterday to check out my lease turn in options. Pat Chiero helped me get a new Kia Soul within the same lease payment I was just finishing on my 2013 Soul. Amazing deal and paperwork was lightening fast with terrific service by Pat and the finance dept. I was in with my old Soul and out with my new Soul in about an hour. Am truly a "happy Soul"!Goudamae

julismith4

17 de jun. de 2016

Chris Stelljes was fabulous to deal with in purchasing our car. We knew what we wanted, and he was a pleasure to deal with, he didn't try to oversell anything! The entire process was the best experience we have had in the past ten years, and as my husband says, it was "as it should be". Thank you Chris and team (Matt Thomas in Finance).

WendyVK

11 de jun. de 2016

On Saturday, May 14, 2016, I purchased a 2013 Kia Sportage from Luther Bloomington Kia. When I got home I was taking pictures and noticed a dent on the passenger back door. Upon further inspection I found a scrape along with the dent. It appears that the scrap had been covered by some white substance to hide it. I talked to the sales person on Monday, May 16, 2016. He told me he would take to the person responsible for these types of issues and would get back to me. I have since left the sales person a telephone message and two e-mails and still have not heard back from him. I am really disappointed with the service I received from this dealership. I just want to know if they will fix the dent or do I have to also cover the cost of the repair in addition to the car payments. There was nothing in the Carfax report indicating that the vehicle had been in an accident. After posting this I received a call from the dealership. We will see what happens.

Lencho

8 de jun. de 2016

on Sunday my headlight and all the dashboard lights when out. I had to drive to south Dakota an come and the same day so I took my Kia Sorrento to BobySteven to fix it for me, their Tech advised me that the problem is not a fuse and it's electrical. Kia dealer was close on Sunday and I had drive the car without the headlight and dashboard light to south Dakota. On Monday I took the car to Luther Bloomington Kia and they fix my car with fuse replacement. The gave me a ride home while working on my car and pick me up when the vehicle was done. Excellent customer service

Cairn mother

6 de jun. de 2016

My Kia Soul was in for 2 recalls. After a short wait, I drove away in a cleanly washed car. Could not have been better.

satisfied

31 de may. de 2016

Excellent customer service. Easy to schedule. Was told of recall work that needed to be done and was able to do in same appointment. Kept to the time table I was given. Friendly, smiling faces are always a pleasure to deal with.

Fred M

23 de may. de 2016

Excellent service....I appreciated the honest with which you discussed my needs. Not many places would say make it a point to tell you what you don't need to do verses what they want you to do. Always have excellent service at the Kia Bloomington service center.

Hotel 1224

17 de may. de 2016

Thank you so much for non stop advice and help you done for me in buying the car i want .Thank you for carring your customer with positive idea and smile face.

Scott Loscheider

16 de may. de 2016

Thank you so much to the Service Department! My wife and daughter were in Minneapolis for a doctor appointment. My wife heard a loud bang on the trip there. Luther Bloomington Kia got my wife's Sorento in after my daughter's doctor appointment. Found a broken belt in one of the tires. They didn't try to sell her extra tires due to it being AWD. I called to ask if we needed more than one, just to be safe. I was told no, as the other 3 tires had enough tread depth that only one was needed. I love that integrity! Quick, honest, courteous and professional service! Thank you very much for ensuring the safety of my wife and daughter!!

Vinnie

7 de may. de 2016

Dan and David were excellent to deal with. Very professional and very courteous to my wife and I. I am am very very detail orinanated and I was very happy and pleased with how we were taken care of. !! Excellent experience.

Roberta Benson

28 de abr. de 2016

I was helped by Scott. There was no waiting, things were explained thoroughly. I was in and out in a short time. Very pleasant experience.

MrsL

22 de abr. de 2016

This was my first time to Luther, being new to Minnesota and the area I was a bit nervous about starting with a new dealership. The staff were pleasant to work with and apologized for the noise and mess going on with the re-finishing of the service department floor. They even sent me a email to ask if I would like to reschedule my appointment due to the mess. I was happy with the service and Wehave found a new home for service on our Kia Forte.

Thinh N Nguyen

20 de abr. de 2016

I just got my car yesterday... It's audi a5 2010 and it looks like a brand new car. i love the service, thank you for helping me. Thank you Christ Stelljes and Chad Port, you guys are the best!!!Thanks

Belia Jimenez-Lorente

18 de abr. de 2016

Great product, wonderful service, thank you for caring about your customers and for one of the best cars in the market - by far - we hope to come back and we will highly recommend you to friends and family!

Houg0058

12 de abr. de 2016

Very friendly staff and my car seems to be running well. Would highly recommend them as the Kia serviced was done on time and the actual cost was nearly the same as the estimate. Can't say enough good things about the service

bjhgwh

9 de abr. de 2016

I have always had excellent service and Bloomington Kia!The service group is polite, respectful, and considerate. Scott, who helped me this week was great. He pointed out things that I would not of noticed and took care of all of my cars necessary issues.

DLT

7 de abr. de 2016

My experience with this dealership was extremely pleasant. Mike approached us and listened to my needs and requirements. I test drove the Forte, not my top choice after testing it. I tested the Optima, it was the "bomb" for me. Mike was happy, and then the dreaded financing part. Mike was great explaining every detail of the process and this is where Matt comes in, both were so patient with my requests. I wanted the Optima, but my credit was not good. Matt was able to assist me to get financing for the Forte! I signed the paper work with Matt, Mike went over the details thoroughly with me of the car before I drove off the lot. Both Mike and Matt are both very friendly, great customer service, knowledgeable and great sense of humor! Top notched customer service! I am very happy with their service and I have to add all the employees were also friendly and helpful.

mary123

1 de abr. de 2016

I went in for an oil change and a recall item. I was told it would it take 2 hours. Not only were they done in less than an hour an 1/2 but they took care of a second recall too. Scott was very friendly and very quick. 5 stars !

rdtripmn

1 de abr. de 2016

Went in to get service for a recall. When called to get appointment I was told it would take 2 hours. It took only took 1/2 hour. The service was great. I was greeted by Scott who was very friendly and informative. He answered all my questions. I was very happy with my experience and will come back if I ever need more service.

stacy86

29 de mar. de 2016

I got in a car accident and need a car as soon as possible. Mike Lipke showed me a variety of options and was able to narrow it down and find a car that I liked in my price range.

sourdoe207

21 de mar. de 2016

The deal with the people at KIA Bloomington MN, was smooth, easy for me, and put a smile on my face. All those I work with were very helpful. This is my third car from KIA Bloomington .I recommend anybody that want great sevice and good deal, on a Car, go to KIA Bloomington .

Amah

21 de mar. de 2016

Scott helped me save money. He also gave me an estimate for the visor that is broken. Everything went well. I had a free car wash.

D Backman

21 de mar. de 2016

I just leased a 2016 Forte5 LX from Luther Kia Bloomington. They gave me an excellent deal on turning in my 2013 Rio5 off lease 3 months early and putting me into the Forte5 for lower monthly payments, after an insurance reduction, than on my Rio5 (which I also leased from this dealership). Overall it was possibly the smoothest new-car transaction I've ever had at a dealership. My sales rep Chris Stelljes was helpful and professional in all respects. After some preliminary phone calls with Chris, the entire transaction took less than 3 hours, and that included Chris and I meeting at a sister dealership to test drive the car and return it to Bloomington Kia for the paperwork and delivery. I am very happy with my new Forte5 and my experience at Luther Bloomington Kia.

zamman

21 de mar. de 2016

I stopped in for my 30K checkup and met with my salesman about my lease ending in a few months. I was unsure as to whether or not I would be giving back the car, buying or leasing another. After discussing my options I was sure that I would lease again, but I would want a different car. They did not have any on the lot and they took my specs and located a replacement and brought it to me. Walked away with a car that fit my needs and a payment to match. The staff is always friendly and making every attempt to make me happy. I am very pleased with this dealer.

Becky

14 de mar. de 2016

I came in to get a "quote" on a 2016 Optima, not thinking I would leave with a new car. Cheri Brotemarkle came over and introduced herself to me right away and I immediately felt trust and reassurance she would be able to give me what I came for. She was so friendly and pleasant and gave me all of the information (and more) about my current lease and what options Luther KIA could do for me. She was not pushy at all to sell me a car. Before I drove my new Optima off the lot, she made sure to run through all of the safety features and the fun new features the 2016 Optima has so I would be comfortable driving it before I left. She truly is a "top notch" sales person and I highly recommend her!! Thank you Cheri!

blyfred99

13 de mar. de 2016

I went in for a synthetic oil change and an all-points checkup. Things went fine. I was very satisfiled with the service performed and the $60 price for doing it..

Bob

9 de mar. de 2016

I have been dealing with Luther Bloomington Kia for five years. Every service dept employee has been friendly, courteous, and knowledgeable. I am very satisfied with both the work performed and the price charged. I trust them. Also, I love my 2014 Kia Optima EX. And Kia has the best warranty in the industry. I previously owned a 2009 Optima and many GM models.

TheSorentoMadeMeWhole

7 de mar. de 2016

I went in there thinking I didn't have options because the lease on my Forte still had a year on it. They were really easy to work with and they found an option for me. I got a shiny new Kia Sorento. Really happy. All the honeys were giving me the eye as I cruised through the Target parking lot. I was like, "Yeah, that's right. This thing seats 5 comfortably and has lots of room for storage". I think that now that I have a Sorento I am now a whole person. If I had known this, I wouldn't have had to pay for all those years of therapy.

Pam1966

7 de mar. de 2016

My car was done quicker than estimated. The waiting area is very comfortable and clean. Its nice to be greeted by your salesperson. Chris is excellent.

retrev

4 de mar. de 2016

2/24/16 - I was disappointed that I was charged $136 to check on my faulty sliding door, and it still is not fixed. CarltonBauer

evensont

29 de feb. de 2016

From beginning to end the staff at this dealership is top notch. Sam is amazing! I was not looking forward to car shopping. He listened carefully to my needs and wants and helped me navigate the decision making progress with precision and a fantastic sense of humor. He completely set me at ease and we found the car I needed. Then the Sales Manager Dave came in and cheerfully helped me get through the dreaded credit approval process. He got me approved and we moved on to Finance where Matt and I worked through the paperwork. He patiently explained everything as we signed the documents. Sam was waiting for me with the keys and he even sent me off with a balloon. I will never forget my time with Kia, will highly recommend them to anyone searching for a car and will probably never buy a car from another dealer. Customer for life right HERE! Well done Kia!!!!

Happy customer

27 de feb. de 2016

Steve was delightful to work with. My experience was totally painless! I was just in for a routine oil change. I love having the dealership in my back yard now (I was a Morrie's client).

Michele

26 de feb. de 2016

Wayne was so nice while checking me in. He answered all my questions...very pleased! I love KIA of Bloomington! They are really customer oriented! And if they say the service will take about an hour, they are always spot on! I have never felt down about having to go there! We never really know who out tech is, but kudos to all of them for doing such a great job. I hope they get recognized somehow too! The only neg thing I have to day is the girls at cheak out should be a little more upbeat and friendly. They never ask me, anyway, how everything was. I don't know, I just get kind of a glum feeling back there. Otherwise perfect service! AA+

bass28m

25 de feb. de 2016

I brought my Optima in for an oil change and learned there was a recall regarding my gas button. Was given the option of performance today (with estimated completion time) or to reschedule. I opted to have it done today and it was completed earlier than estimated. GREAT service - friend;y and helpful staff. This is my second experience at Luther's Kia in Bloomington and I have always been very pleased with their service.

lovemykiasoul

21 de feb. de 2016

Wonderful experience! The staff is friendly and efficient. They do a great job of explaining what needs to be done to your car while making you feel smart and empowered.

Dyrdahl07

17 de feb. de 2016

This is my second time leasing with KIA in Bloomington and they are very efficient, friendly, and helpful. I would reccomend them to anyone buying or leasing a vehicle!

lindabluhm47

16 de feb. de 2016

People are very personable and not pushy when requesting information on new vehicles or requesting service for my 2014 Sorento. Love the car washes and lite vacuuming!

Amber

6 de feb. de 2016

Everyone was really nice and helpful. Like the pull in and check in process. Nice facilities and accommodations. They treat their customers very well. Thank you!

Sandy41

3 de feb. de 2016

Brought my car in for oil change and checkup and a week later for some repairs when parts came in. Both visits were quick and service was excellent. Everyone was friendly and helpful, the job was done well and the wait was short. T he waiting area is comfortable and I appreciate the good coffee you provide for your customers!

Jaatinen

31 de ene. de 2016

Amazing service once again, with personal touch! Happy and welcoming atmosphere without any headache. I have always had great service from every Kia location. Thank you!

sandy's hubby

31 de ene. de 2016

I was in for a recall notice on my Kia Soul. Arrived at 8am (appointment time) and was promptly greeted by Scott Nemitz who informed Joe Fabeck I had arrived. I was informed about why the recall was given and how long I could expect to wait for my car. I was shown the customer lounge and offered coffee. The recall repair went a little quicker than I was told, which made me very happy. I was also told about other services the dealership had available for me. A great group of people working at Bloomington Kia. I was able to talk to sales people while waiting and may have gotten some good Ideas about what I could do when my lease is up.

Miesha

28 de ene. de 2016

I am big on customer service so when I purchase service or goods I have high expectations of a company's ability to provide me with good service. Every encounter I've had with Bloomington Kia had been exceptional. After having my mother's vehicle serviced here for a year I decided to purchase a used vehicle with them and the entire process of purchasing a new vehicle which is usually stressful was very joyful. I love the relationship I have with my Bloomington Kia. Thanks guys! Keep up the exceptional work! Josh you were great!

Wendacious

24 de ene. de 2016

A little disappointed that there was only one service person available to handle all service. This was my first service appointment, but they needed to keep my car overnight to do regular service and warranty items. Otherwise, everyone was helpful and friendly, and the did a good job.

Jon

22 de ene. de 2016

excellent service, fair price, timely, apt reminder, xxu on service, pleasant waiting room, clean bathrooms, convenient location, friendly staff, knowledgible, friendly cashier, friendly manager,

memsita27

20 de ene. de 2016

Scott was very friendly and had my car worked on right away. He even had my front license plate put on because I had been having a hard time finding screws for it. My car was ready in a timely manner. Overall service was fast and smooth :)

The Thompsons

20 de ene. de 2016

My wife had a wonderful experience at Luther getting the oil changed on her Soul. The Service Manager was very friendly and informative in regards to upcoming service due and recalls on her car. Wait was only about 45 minutes which is pretty good for a dealership. With the coupons sent to our home, the price was much more reasonable than the fast lubes around town. Thanks for taking care of my wife.

KiaSpektraowner

20 de ene. de 2016

I had brought my Kia in to have a diagnosis done of my right blinker which was not working. The diagnosis revealed that the module for my blinker had gone out rather than the bulb. The staff helped me get the part in from out of state within 24 hours and installed very quickly. Duane was a wonderful rep to work with in Service and all of the techs and admin were very friendly and supportive. I don't wish to need to have more problems go wrong with my car. But I will always go to Luther Kia for repairs because they are so reasonably priced and the staff is wonderful! Thanks again LutherKia of Bloomington!

sydney

19 de ene. de 2016

I worked with Chris S and could not be more satisfied with my experience.Chris was very helpful, responsive and his actions go a ling way to instilling trust in him and the dealership as well.

BethatMSN.Com

18 de ene. de 2016

I was early for my appointment but they still took me in, my service was done in a very fast. The waiting area was clean.They let me know if any thing needed to be done, Went over all paper work, asked me if I had any questions and also helped me set up my new phone with my car again. Very thoughtful...In June it will be two years that I will of had my KIA - I love it.. I just don't put on that much mileage... The only thing is that I wish I would of gotten all wheel drive. My husband loves to drive it also...Many thanks for everything...

Steve

15 de ene. de 2016

I have dealt with the Luther auto group for a number of years. Another great experience this time with bloomington Kia . Honest and easy to work with Dave the manager and Justin in sales did a great job. I would highly recommend them and bloomington Kia.

DJS

13 de ene. de 2016

Thanks to Pat, Dan and Matt for making our lease return, trade-in, and new car purchase so smooth. No games, just fair and reasonable negotiations that allowed my spouse and me to drive home in a beautiful new KIA Sedona in just one day! Highly recommend this dealership.

myownkia

9 de ene. de 2016

I had 2 recalls that needed to be completed. They finished in less time than I was told and my car was clean inside and out. They also worked with me to try to fix a pairing issue I was having with my Bluetooth.

dozerdog1

7 de ene. de 2016

I recommend Luther Kia above all the others I have dealt with. They are efficient, thorough, keep you updated on the vehicle and give options when there is a issue on the vehicle. When I have made an appt for one issue and by the time I bring it in something else came to my attention to have them look at, they do it and I do not have to make another appt for the concern to be looked into. Great Service Dept.Ann

sandy's hubby

4 de ene. de 2016

I brought my Soul in because of a recall notice for two items. Because of a tool malfunction only one was able to be completed. The one that was completed was done in much shorter time than I was expecting. Joe Fabeck in the service dept. explained every thing to me and when to expect a notice to come back to fix the second recall. Everyone I met there was friendly.

Sam

30 de dic. de 2015

These guys are just great. They are fast, efficient and I would love to spend Thanksgiving dinner with them all.Wish they were closer, but worth the trip.

jefftnelson

23 de dic. de 2015

Brought my car in for a recall. Asked them to look at a couple other things. They did a great job, figured one of the problems that I was having with the backup alarm (turns out we had a bumper sticker over one of the sensors,,, DUH!) and while we didn't fix the 2nd issue (basically they couldn't repeat the problem while they had the car) they did a great job of explaining what to look for so we can figure it out going forward. Great job!

CharlesC

22 de dic. de 2015

Never have I ever seen such poor workmanship at any dealership before. Oil pan gasket lasted 11 months but due to being 103 miles over the 12k mile warranty, they're response is basically oh well. They changed 1 front strut due to failure at 72k miles but wouldn't change the second. Spoke to other Kia dealerships and even they said at no point do you only change just one. Luther Kia has ensured that I will never purchase another Kia after our third one now. Kia are wonderful Suv but I refuse to deal with this dealership for any maintenance issues.

Kjmcgraw37

19 de dic. de 2015

My bill had to be recalculated / reprinted 3 times & then the printer ink was out...Also - you need an EFFICIENT WAY for us in the Kia mileage reimbursement program to get our rebate. My service rep didn't know how to do this. The ENTIRE REASON I went to the dealership for an oil change was to have you officially record the mileage & apply for the fuel reimbursement! Other than all of that, everyone was friendly & the waiting area had big screen TV, wifi, great drinks, bagels & cream cheese, fruit = nice.

Auto Guy

17 de dic. de 2015

Goof job all around ...Done in a pleasant and neat environment ...A pleasure to go and get my car serviced there ....Unlike any past dealers I have dealt with ...

Deanna soul

15 de dic. de 2015

Came in to dealer to have a new battery put in my car. A small light was out and they fixed that also. I was on a Time crunch and they did finish fairly quickly and I was on my way.

Kia76soul

5 de dic. de 2015

I bought my auto in for recall things and Scott came out and talked to me about my rear brakes. He was up front and honest with me and when I told him my pads were replaced not even one year ago by some small back yard fix it place. I've learn my lesson not to trust everyone with my auto. Great Job Scott Thank You For Your 100%

Rayman4

4 de dic. de 2015

On time check-in.. took 40 minutes instead of hour quoted.. reminded me of additional service I needed. Did complete check of vehicle before me signing off. Very friendly and courteous.

EmilyHughes

4 de dic. de 2015

TJ, Matt, Chad, and everyone single person at Luther Bloomington, I don't even no where to start! Hands down the most amazing staff ever! The customer service is out of this world. TJ, buddy, you are amazing all around. Matt, my friend, appreciate you. People, this is by far the most phenomenal dealership in the nation! Highly satisfied and couldn't ask for more! Thank you for a pleasant experience, I truly will come back and refer you guys to all my friends and family! My first Hyundai Santa Fe SUV, I'm the happiest person in the world! THANK YOU!

Gaby

2 de dic. de 2015

I was in and out within my quoted time and they were able to also attend to a couple other issues with my vehichal in the same tine frame.

Melsprouse

28 de nov. de 2015

From the minute you walk in, you can tell everyone's priority is customer satisfaction. Very helpful and friendly staff. Very clean facility. Even my kids didn't mind the wait!

MkatTail

25 de nov. de 2015

This was my first time buying a brand new vehicle and my first Kia. Loved the cars and everyone was very pleasant and made the process very easy!

Lisa7

24 de nov. de 2015

I've been bringing my Kia to this location for at least 5 years. Each time I visit, everyone I have come in contact with has been nice, honest, and truly welcoming. My Kia has been my most reliable car I've ever owned and will continue to purchase Kia anytime I need a new one. I wouldn't trust taking my car anywhere else for service. My car is my sole mode of transpo, and it's always stressful when something goes wrong. It's such a tremendous relief to get my car back and in such great condition. It's nice to walk in and find familiar faces who know your story and your car.

Sam

23 de nov. de 2015

I have never been treated this well! It took 5 minutes to get my price which was so low I didn't think it was possible. Then they got me a great price on the accessories and offered to ship out what wasn't in stock. Next they went out of their way to help me get the car home. Mike was just great and everyone I met was sincere and friendly.Simply put, this is the ONLY place to get a Kia. These days, this amount of quality customer care is amazing. Oh, and by the way, the Soul is way better than I ever expected. At my age, I can even live with the Hamsters.

NanaG

23 de nov. de 2015

Justin is one of a kind. He makes buying a car fun and pressure free. His knowledge and expertise makes it all go even smoother. I got a great car sold by a great person at a great dealership

soul

20 de nov. de 2015

Came in for recall service work. Scott was friendly, helpful, and efficient. I waited there while service was done and the waiting area was comfortable and had great hot coffee. Plus, the work was completed and I was out the door in less time than they quoted me for the work performed. Way to go! I'll be back in the future.

KiaAwesome!

19 de nov. de 2015

I recently took my Kia Sarento in for service: oil leaking, engine noise, and for service recall issues. Scott Nemitz promptly greeted me, he listened to my concerns and then he explained to me what steps their service team would take to verify the problem and fix the issue. Everything went as explained and I got my vehicle back...drives like new! Awesome job, Scott and service team!!

bob42

16 de nov. de 2015

Took my vehicle in for recall work and other service. Dealership personnel were every helpful and knowledgeable. Work was completed in a timely fashion. Scott N. was very pleasant to work with.

lindab

16 de nov. de 2015

I am so happy and pleased with my new Optima and the service that I have received from the Bloomington Kia Dealership. I could not have been treated better or quicker that I was. I really enjoyed working with Sam Sherer, who is very knowledgeable, kind and patient. What service!!! I definitely will be passing on his name.

Rebekah651

15 de nov. de 2015

Everyone I dealt with was extremely pleasant and informative. Some minor issues were disclosed, I was offered resolution, but did not feel (uncomfortable or) overly pressured to decide how to the issues in that moment. I felt pleased and relieved when I left. I'll definitely return for exactly the reasons I've just described.

jyates

12 de nov. de 2015

I visited the luther bloomington dealership in search of a new start and an oppourtunity to rebuild credit. Randy Reid met me at the door with a smile, greeting and hand shake. At my request, he worked out financing beforehand so we knew if/what I could afford. He worked effortlessly with me and made sure I got the service and vehicle I needed.I want to personally thank Randy for making me feel like I was at home. He could relate to me and my personal experiences and made me feel very comfortable. He was excellent towards my children.The finance department was amazing! They recognized my needs and worked hard to get me the best deal and rate possible. I really didnt expect to be accepted for financing, bu they worked a miracle and I need it!I will be working with Randy Reid and the people at the luther bloomington dealership in the future for all my vehicle needs. I'd recommend Randy and luther bloomington to anyone I care about.

Jairam 1972

11 de nov. de 2015

The people there are very friendly and help full. They get you in and out when they tell you time. They let you know if it will take longer on your service.

Annette L

6 de nov. de 2015

Brought my car in as the heated seat was not working and also asked for the recall on then vehicle be completed. I needed to leave my vehicle but they did offer a shuttle service which was great. Andy in service called me to go over a few other things they had found and I agreed to have some of the items done and others I stated I would do myself. Love that there was no pressure. Andy recommended that I should have two of the tires replaced and I told him i usually go to a discount tire place but he said that Luther would match their pricing. We went to the competitors website together and I selected the tires I wanted with his recommendation (which was not the higher priced tire I was looking at). Again...love that they do not pressure you to spend more then you want or need to.Love Luther and will buy my next car from them for sure...but that won't be for awhile since I love the car I have now ;)

Jon Hinseth

4 de nov. de 2015

Called and needed an oil change-That was Free- and dropped the vehicle off the night before in which was very easy as they were closed. No problem. received a call by 9am that the vehicle was already finished and we could pick up anytime. Fast- friendly and my vehicle was shiny clean just like we purchased it that day! What Great Service! Very Happy Customer and Glad we purchased there. Now am considering trading my other vehicle in!

Northfield

27 de oct. de 2015

Luther Kia does a great job of working with the customer. The staff has always been great and helpful. They did a thorough review of future maintenance considerations and offered to match other tire dealer prices.

Dbuck

20 de oct. de 2015

Dropped by the Kia dealer on a Saturday just to look at a car.Ended up purchasing a 2015 Kia Soul, no pressure from the sales associate.Very friendly and helpful staff, even offered wonderful coffee, not thetype you usually get, that has been baking in the pot since early in the morning, even offered sandwiches!All in all a very pleasant, painless experience. I am anticipating myservice visits to be just as nice.

Deb

20 de oct. de 2015

Very satisfied! Prompt service,friendly, helpful staff! Very satisfied,he took the time to explain everything to me. The service took less time than I was quoted, very happy!

donut

14 de oct. de 2015

This dealership and service dept has always left me with the impression that I am their only customer and I have always told other people how great this dealership is. On this appointment of 10/12 They said I could not get a loner car and if I did it would cost me $20.00 that's okay but they did not have one for me after I gave them a weeks notice and they really did not seem to care about accommodating me, did not offer a shuttle ride either, possibly you have gotten to big to think this is important. I guess it is up to me to be inconvenienced if I do not have a way to get back and forth to bring my car in for service to spend money at this dealership going forward.

NanaG

3 de oct. de 2015

Whenever I go there it is quick and easy. The young man who helped me was efficient and pleasant. No matter how big or small the repair work I get the same level of courtesy and competenceI wouldn't bring my car anywhere elsr

Meanyiac50

1 de oct. de 2015

Working with Cheri went really well. they listened to what i was looking for in my trade in and what type of SUV i needed for our family. Great car dealership. Thank you for all your hard work making this deal happen.Dave M

NewCarHappy

29 de sep. de 2015

We did not want to buy a car! Our old car failed very suddenly after 12 years of perfect performance. We expected to be "strongly encouraged" to buy more car than we really needed and were pleased when Cheri listened carefully to our priorities and located vehicles that met our requirements. She offered recommendations for additional features, but she respected each decision that we made (including the ones rejecting her suggestions). The process was handled quickly, and we are very happy with our purchase. The new 2015 Soul we bought is perfect for us! The experience was far more pleasant than we expected. If the entire staff is as competent as Cheri, we look forward to our relationship with Luther Kia.

mjbrown65

28 de sep. de 2015

I purchased my Kia Sorento at Bloomington Kia 3 years ago and have had all my service performed by them. As usual my appointment today was completed in less than the time estimated and with everyone making the experience pleasant and friendly. Thanks for the fruit and coffee in the waiting lounge area too! :)

Mcktisch

21 de sep. de 2015

Went shopping for a new (or used...I wasn't picky) car this weekend. The sales staff and finance guy were very helpful and made me feel at home. Would definitely recommend this dealership!

Jay

18 de sep. de 2015

I went to five dealerships before I came to Kia in Bloomington. I looked at a used car with a sales guy don't remember his name. I ended up leaving empty handed. So the day went on I still didn't find a car, so I returned to kia later that evening and ran into the most amazing sales guy Rob Roettger I told him what I was looking for and can he make it happen. Well rob is not a good negotiator but his efforts proved otherwise because he delivered everything I requested and by the way if you need your car washed on a Sunday just take it to his house.? Joking) Rob at kia bloomington I just want to say your the most realist, and funny sales guy I've ever met. Thank you,Jerome

Harleymama06

18 de sep. de 2015

I had nothing but great service right from the time I called to make an appointment to the time I picked up my Sorento after having it serviced. I receive quality service and would recommend this dealer to everyone.

Cairn mother

17 de sep. de 2015

Brandon could not have been more friendly and helpful. Service was quicker than expected. Everything was clearly explained. Car was even washed! I could not have asked for anything more!

judy

16 de sep. de 2015

Great experience. Courteous, friendly and prompt. Clean too. Drove in, greeted immediately, respectfully.When I checked in I was told my wait would be 2 to 2/1 hrs. Finished in 2 hours and was on my way.

happy camper

15 de sep. de 2015

After visiting several dealerships, I went to Bloomington Kia today to see a Certified Sorento and had the very good fortune to meet Rob Roettger. You expect sales reps' to be friendly, and this man is certainly that and he is also totally real. For one thing, he actually listened to what I had to say and didn't just try to sell me what the dealership had available. When none of the certified used cars met my criteria, Rob didn't push as one might expect from many sales reps. If he had, I probably would have walked away, as I have elsewhere. We continued to review options and ultimately found one vehicle that fit my wants and needs perfectly, and I'm very happy with the deal we made. I don't think my day would have been so positive if it weren't for Rob.I'd also state that everyone I encountered working at the dealership was professional, friendly and knowledgeable. This is a high class operation and I highly recommend it. Wether you find what you want or not, you will be treated with respect.

3Clouds

15 de sep. de 2015

First visit to this service center. Initial contact by phone was a wonderful experience. I really enjoyed chatting. Friendly, professional staff and a quick turn around time. An unexpected vacuum service and car wash made my visit extra special.I will definitely be back.

Jk1397

10 de sep. de 2015

Everyone was great to deal with in regard to the service of my Kia Sedona on 9/8/15. Everything was explained in detail. Thank you for a good experience!

MaryO

10 de sep. de 2015

I was so impressed with how clean the service bay was. Scott was so helpful, friendly, and knowledgeable. My 3 year check up came with some free replacements, but he also found me a free oil change, as well.

SoULatte

5 de sep. de 2015

My Kia Soul went in today for a scheduled first oil change. Despite the service department being very busy with the service entry full of client vehicles, the employees were prompt in greeting me and organized and quick in getting the maintenance completed. I highly recommend this dealership to others.

mike25400

31 de ago. de 2015

Very quick oil change and scheduled maintenance trip for my Forte Great job by all the service team. The wait was shorter than expected and all is well

Beeger

29 de ago. de 2015

Rob & Chris in Sales were outstanding. So was Matt in Financial. I question the Kia Certified process though, as we had a broken seat that wasn't caught. Didn't have the 2nd key, and missing a small access plate.

Soulman of Blaine

28 de ago. de 2015

My Kia Soul was in for a repair service and the level of customer service and professionalism was fantastic. I was very impressed by Scott's skill and attentiveness.

millertimen27

27 de ago. de 2015

The staff was very friendly, helpful and knowledgeable. They did not pressure you at all throughout the process. It was a great experience buying from this dealership.

William

26 de ago. de 2015

I had recall work done on my Kia Soul and call Kia in Bloomington to do the work. Was done in less time than was told was very glad about that. Great Job!

Revalison

26 de ago. de 2015

I bought my Kia (used) from Luther, and have had them do my servicing since then. The car has performed beautifully, and the service has always been prompt, courteous and competent.

cafa99

25 de ago. de 2015

We walked on the lot and Robert Roettger approached us and it was the best thing that could have happened!! My father is not a fan of sales people and he was very impressed by Robert. I believe that if a cocky aggressive sales person that acts like they know everything approached us that there would have been no sale made that day. Robert was friendly and just the correct amount of "sales person".He was very informative and helpful!! Willing to do whatever needed to please us. Great follow up as well!! He is a wonderful asset to this great KIA dealership. I will recommend them and him to others.

Pritibritty

25 de ago. de 2015

Outstanding customer service! From sales to the trade in to the end financing Everyone went above and beyond! By far the best buying/leasing experience I have every had! Will definitely be going back for future vehicles!

Kat819

22 de ago. de 2015

This is my second time at Blm KIA and the service is top notch. They explain everything up front and was even provided with a shuttle.

cweiss

21 de ago. de 2015

Fast Service, Great Customer Service and follow-up.They started on my car first thing in the morning and I was called before 8am with the diagnosis.They wanted to make sure the problem was fixed, so continued to monitor throughout the day and called me again early afternoon to let me know everything seemed fine. They also checked the car over and let me know a few minor things that needed to be done. I am well satisfied. Thanks!

Annefeig72

20 de ago. de 2015

I would highly recommend.Great customer service. I am very impressed by the service and how quickly it all was done. I Give 5 stars

beefier13

19 de ago. de 2015

My appt was very professional and done in a timely manner. The work was done sooner than anticipated. Scott took care of me and my Kia Soul!

PF

12 de ago. de 2015

Well, first of all, I had my Soul in for a 7,500 mile checkup last week and that was great, they even washed and vacuumed my car. However, a few days after that, I noticed oil on the garage floor under my car. To me it seems obvious, the tech just didn't tighten the filter or drain plug enough, the oil is coming from under the oil filter. No big deal, I'd just drive over, they'd tighten it and we're done, simple. I guess it's not simple though. They don't have time for such trivia. The service person I spoke with told me I could drop it off and take their shuttle somewhere to go shopping for a couple of hours but that would be a week before they could get me in (or, he told me he could rent me a car). If I actually wanted to bring in my car and wait while they looked at it then there was no way it could happen in the next two weeks. Apparently they can't just put it on a lift to see where the oil is coming from, they need to have time for a full diagnostic. So, I have a new car, under warranty, that's leaking oil and they can't even look at it for at least a week, and that's if I drop it off. I asked if I could drop it off at 5:00 but was told it had to be dropped off before 3:00. So, my plan is to go to my old mechanic (the one I used before I had a car with a warranty) and ask him to take a look at it, I'll have to pay for it but I know he'll have the time to help me.Edit: I don't actually remember who I talked with on the phone but you have to pick someone before you can post a comment.Also, I did take my car to my old mechanic, he put it on the lift and found the oil filter was not tightened enough. He took it off to check that there were no other problems, screwed it on properly and the problem was solved, he was amazed that the oil filter was leaking after an oil change and the dealer refused to take a quick look at it.

Vanessa

10 de ago. de 2015

Awesome service! Polite and friendly. I like that the dealership will drop you off and pick you up when your car done being serviced. Thank you!

Mistress PK

4 de ago. de 2015

It was my first time, and everything was wonderful. And fast people are very nice and welcoming. Will come again. Would recommend kia to a lot of people, I love my Kia.

joyce55337

21 de jul. de 2015

KIA gave me a notification that an item needed to be replaced.While addressing the call back Brandon also showed me a couple other items he was concerned with.With over 2,000 miles staring me in the face over the next thirty days I was very happy that Brandon took the time to do a thorough inspection. The car wash was a very nice treat!

writingNDG

16 de jul. de 2015

Bough a used Mazda CX-5 at this dealership and had a really positive experience. Price was great, the sales and financing staff were positive and listened and the process was fairly quick. I would definitely reccomend this dealership.

MeriN19

11 de jul. de 2015

Have nothing but good things to say about both pitching and servicing my Soul at Luther. Friendly, efficient and reasonable . I will definitely continue my relationship with them

K

9 de jul. de 2015

I purchased a new car this week at Kia and was impressed by the sales staff and finance department. They were fast and got me the deal I wanted. I would recommend them without hesitation!

Ozzie

8 de jul. de 2015

30K mile check, fast, quick service. Actually completed faster than expected. Noticed item on bill, called back for explanation, clarified immediately. Asked for cost estimate up front, actually came in less. Satisfied customer!

MommaDoogie

7 de jul. de 2015

Just a simple oil change today, but I was in and out in under an hour and the friendly advisor made it a pleasant experience. I'll be back.

cindyp

2 de jul. de 2015

I took my 2013 Soul in an oil change and tire rotation. Scott was very friendly, knowledgeable and professional. He walked around the car with me and explained everything to me. They were done on time as promised. Plus, they vacuumed and washed my car - very nice. The waiting area is very comfortable.

bc

1 de jul. de 2015

We just leased a new Sedona and all the staff was great. Mark and Dan really did a great job helping my wife find what she wanted. Mark did a wonderful job showing my wife all the bells and whistles. if you are looking for great customer service and great prices Luther Bloomington Kia is your choice!

Deanna1

30 de jun. de 2015

Brandon is the best service advisor hands down. I would never work with anyone else. He goes above and beyond to make my experience wonderful. True asset! Thank you

weileyjohn

26 de jun. de 2015

the staff is the best,and always very polite.Im very happy with all that you people do for the customers, That is why you -all ROCK,

Karenbo

26 de jun. de 2015

I'm leasing my second Soul from Luther Kia in Bloomington. Every person I've worked with has been helpful, knowledgeable and friendly. If you need a car - go here!

Kiatodd

22 de jun. de 2015

Very rarely do I take the time to write a review other than survey, but my entire experience from Luther Kia was exceptional start to finish. I purchased a Kia Optima Hybrid and only have 6,000 miles on. Was having problems with A/C, talked to another dealership as the one I purchased from no longer carries Kia. The customer service between Luther and another was night and day!

douglas, bill

18 de jun. de 2015

Salesperson, Patrick, greeted us immediately, shared information regarding our specific needs, was quick to show us a solution, and taught us the features in our selection--professional yet "good neighbor" friendly.

Kathydugal

17 de jun. de 2015

We leased a Kia Optima SX from this dealership. We found Julius to be very helpful as we had never leased before nor purchased a new car. We thought he was very honest with us, which was important to us to trust the salesman we were working with. When we turn in our lease we will definitely work with Julius again.

mrrog50

16 de jun. de 2015

I found the service of my KIA Soul very good in getting the recall work accomplished in a timely fashion and my service rep kept me up to date on the progress and very helpful while at your very nice facility. Thanks again and I will be back.

Non mechanical guy

15 de jun. de 2015

I was notified my vehicle needed an oil change, called, and was in the NEXT DAY! Brandon explained that besides the oil change, they would inspect a number of things integral to vehicle operation. He also said they would run it through the wash, and that all this would be done in a half hour. He wasn't kidding. Half hour later I was on my way with peace of mind.

bernie

8 de jun. de 2015

I found the employees to be very helpful, friendly and informative. The location of the dealership is convenient and the store itself clean and customer friendly. I found all the personnel to be responsive to my needs without being pushy . I have had previous experience with the service dept. which also was excellent.

susan47

5 de jun. de 2015

Brandon Blommer assisted us this afternoon in completing the first 3000 mile oil change on our 2016 Sorento. We were pleased with how quickly we could make an appointment, the tech friendly email reminders, the no waiting to be helped and the one hour completion as promised. There were two computer updates available but we couldn't tack that onto the oil change as we had a previously scheduled appointment in the near area. We asked if we might come back later to have the updates done. Brandon said he was booked at the moment but to call later to see if anything opened up. It did and we were able to complete all our service needs in one trip, for which we were very grateful. Brandon is exceptionally friendly and professional. The service exceeded our expectations. The customer waiting area is very pleasant with fruit, coffee and water plus wifi to make the wait comfortable and productive. This is a great dealership.

Daisy

2 de jun. de 2015

I need some help getting around and Brandon is super helpful . Makes my service visits very comfortable. Always goes the extra mile.Thanks so much!

ejseverin

1 de jun. de 2015

All the people I dealt with were very nice, there was no pressure to buy, they let the car sell itself and gave me a good trade-in price and purchase price without a lot of dickering over the price, would definitely recommend this dealership.

terry

30 de may. de 2015

I have dealt with the Bloomington Dealership for KIA a number of times. What is beyond "pleased." I would recommend this store to anyone. In fact, I plan to continue to purchase KIA products because of this dealership.

kiaoptima#1fan

29 de may. de 2015

I have been so impressed with the quality of customer service and speediness in the service department! I highly recommend this place! My favorite service agent is Scott Nemitz. He's incredible!!

vocalmom

21 de may. de 2015

I had my car in for a recall fix today, and asked them to check a prior recall fix that didn't seem to be working. Brandon was very helpful in determing what the real problem was and suggesting other maintenance that needed to be done. I appreciated that he didn't shove the need for repairs down my throat like many other dealers have done in the past. I will happily go back for future work.

SgMon

20 de may. de 2015

I brought my Sportage in as I was hearing a 'thumping' noise on the rear passenger side yet no dash lights were illuminated. It sounded like a flat tire. I didn't have a flat tire and couldn't see anything else amiss. Brandon and his team were very thorough, driving it at different speeds to try to hear the noise; checked the tires, brakes, shocks, etc. and found nothing. Of course, my Sportage was afraid so clammed up! Ha! Anyway, Brandon indicated that a note was made in the record of this issue and said if I hear it again to stop by - any time.I utilized the shuttle service - both drivers Lloyd and Calvin - were wonderful, safe drivers and very engaging during the ride. What a marvelous team! Thank you!

Don A

19 de may. de 2015

Excellent organization that provides a completely satisfying customer experience for me during each service appointment. Brandon Blommer is an outstanding service representative who exemplifies this fine dealership.

dancer

8 de may. de 2015

Everyone is always so nice and genuine. Very thorough service. These guys are the best! I would highly recommend this dealership and service center to anyone!

Theresa

8 de may. de 2015

I can't say enough about how friendly and honest everyone is at Luther Bloomington Kia! Thanks for the great service I received yesterday! Theresa

Teamhondlik

7 de may. de 2015

I was able to schedule a same day service and was treated with the utmost respect. My vehicle was fixed and learned all repairs were covered by warranty. My car was also washed and vacuumed. Thanks Scott for a great experience!

Madi

29 de abr. de 2015

Nate is the best! He is so pleasant and I was in and out of the dealership fast! I will be back! Thanks for the cheap oil change! - madilyn

codytho

28 de abr. de 2015

We worked with Chris at Luther Bloomington Kia and it was a great buying experience. No pressure, competitive pricing, great car. I would recommend this dealership to anyone looking for a car and would also advise you to ask for Chris Knutson when you get there. He'll take good care

SteveO

28 de abr. de 2015

This dealership is top-notch and service is available when you need them, even Saturday. Very friendly staff, excellent lounge to wait in while work is being done. I could drive to a closer Kia dealership but I am a fan for life here at Luther Bloomington Kia! Thank you Brandon and staff!!

tslaterjr

27 de abr. de 2015

I had leased a 2014 Optima from Morries KIA, just prior to their closing. After being "promised" I could up the mileage by the kid that sold me the car, I was told I couldn't...and would have to "re-lease" a different vehicle. Over the course of a couple of months, the kid that leased me the car refused to retirn my calls, emails, and was conveniently absent whenever I tried to walk in to discuss his lies. I definately did not "buy happy" from Morries.Fast forward to the new year, I took my Optima to Luther KIA to get the maintenance work done, since Morries KIA is now non-existent. From Scott in the service dept., to Chris in the sales dept., I've had a great experience. I wanted to rid myself of anything related to Morries, so Luther KIA was able to make a transition to a new 2015 Optima with a higher miles/year completely painless.I highly recommend anyone who's gotten a car from Morries KIA, to switch to Luther KIA.

elaine

22 de abr. de 2015

I met Nate today and decided to bring my new to this place for service going forward. He fixed my radio and gave me great customer service. I happy customer - Elaine

Khoule

22 de abr. de 2015

Thankfully, Chad noticed me looking at brochures for the 2015 Kia Soul. I knew I should have gotten that car in the first place, but fell in love with the Optima when I drove it back in 2013. I thought downsizing from a mini-van to an Optima was great, but it was still more car (and payment) than I needed. Matt got me into a brand new vehicle and was able to get me a great trade-in value for my Optima! I was so impressed with the process and will definitely work with them again in the future! Thanks!

kia girl 84

18 de abr. de 2015

My wait time was exactly what they said it would be and a lit less work than I thought was going to be done. Great job!

tmoss

16 de abr. de 2015

It is refreshing to go into a dealership and be offered a fair price for your trade, and a great deal on a new vehicle. We love our new Soul!

Dan L

16 de abr. de 2015

Love these folks! They get it: Fair pricing, quality vehicles and outstanding customer service! From the beginning of the sale to follow-up maintenance and rescheduling, every bit of interaction with these employees was enjoyable!

Lteel

11 de abr. de 2015

No problem purchasing my Kia Soul. Love the car and great first service call. They called to set up the appointment, emailed me the appointment to my calendar and called the day before to remind me! And I'm not even senile yet!

Gloria Weisgram

10 de abr. de 2015

This place is so good we come from Fargp for service... We trust them completely to do all of our work! We willPurchase again from them

leslieblock41

10 de abr. de 2015

They were great! I had some issues with an extended warranty and they called to help resolve the issues that resulted in my service being 100% covered. I am very impressed by all the people I dealt with there.

Angela

4 de abr. de 2015

I have shopped around the twin cities looking for a used car. Let me save you some time, go to Luther Kia Bloomington last because they will top any other dealership in every way. I have less than perfect credit and owed more than what my trade in was worth. No worries! Leon took all the time to work with me and he truly cared about my personal situation. During the process every employee I came in contact with was friendly and fun. Thank you Luther Kia!!!!!

terry

4 de abr. de 2015

I now have owned one Soul and two Optimas. I am very impressed with KIA, the management of the dealership and certainly the three cars I have bought. Excellent cars and an excellent sales team. Thank you, KIATerry

go green

30 de mar. de 2015

I have had my soul for a year. After the sale there has been constant follow-ups and reminders for check ups. I feel like they are family. There cars are my car and they want to make sure it runs at its best. They take care of my routine maintenance quickly and efficiently. I love my car and i have had the best experience at this dealership:)

GingerBadger

27 de mar. de 2015

In and out for some quick updates and an oil change... professional and convenient.. This is my third Soul ... I highly recommend both the Soul and the Dealership.

rchennen93

23 de mar. de 2015

We drove about 150 miles to check out a vehicle we saw on the Luther Kia website. We had not really gone with the idea of buying that day, just wanted to check things out. From the minute we walked into the dealership, we were greeted with a friendly smile and hello from a couple employees. I asked for Chris Stelljes, as he is who I spoke with the on the phone the day before. Chris came to greet us, and from the minute we starting talking with him, we felt completely comfortable, important, and listened to. Chris has a wonderful approach when it comes to selling cars. There was no high pressure, and he was very knowledgeable when answering our questions. We did buy a Kia Optima (which I love) that day, because of the wonderful service we were provided. This dealership comes highly recommended from us.....and we will recommend them to friends & family!! Cal Steele & Chad Port also made the experience a great one. Thank you, Luther Kia- we couldn't be happier!!

SgMon

23 de mar. de 2015

Purchased my 2013 KIA Sportage at a dealer that stopped selling KIAs last fall. Noticed the spoiler was cracked after I did the first detailed wash and cleaning of the year [had to get that winter salt off!!]. Took it to Luther KIA in Bloomington after making an appt online. Brandon checked with Parts and they don't carry spoilers as an in-stock item. He said it'd be about a week before it was in and would give me a call. As it turned out, I rec'd a call today - they found a spoiler and sent it to paint over the weekend and when could I come in to have it replaced? Early this afternoon they had an opening! I drove it over, and they replaced the cracked spoiler in an hour while I waited! Brandon is truly curtious and informative, very polite and efficient! The spoiler was under warranty, so no charge. Thank you for making this process painless! I totally recommend this dealership!

Wahoo

22 de mar. de 2015

We purchased our 2012 Sorento here and brought it in for warranty work to fix a heated seat that wasn't working, they fixed it there within an hour and also changed the oil for it's first "FREE" oil change.the waiting area is very nice, Brandon did an excellent job keeping me informed of what was going on and how long it would be until complete.

HMation

21 de mar. de 2015

Brought in my Kia to address a safety recall. Scott provided friendly customer service and walked me through what they were going to do. The visit turned out to be less time than quoted which was great. I was impressed with my first visit here.

zipsofakron

20 de mar. de 2015

Brandon was great to work with. Said the visit would take 1.5 hours and it took less, which included installing a recall part. No pressure to buy anything else and free car wash was included. He was also straightforward with me about how often I need to bring the car in to maintain the warranty. I'll be back. Hassle-free.

Jinx

13 de mar. de 2015

I enjoyed working with Matt. He was very professional and didn't make me feel pressured in any way. He made the buying experience very enjoyable.

BobKarenP

12 de mar. de 2015

We brought our 2015 KiA Sorento in for its first oil change, Scott said it would be 40 minutes and it was. And they washed the car! Then Brandon helped us figure out some of the bells and whistles that we were having trouble figuring out. He sat in the car with us until all our questions were answered. Very happy with the service. Some donuts in the waiting area would be great!!

Michele A

8 de mar. de 2015

I went into this location as a suggestion from a person I work with, and the outcome was great! I was contacted by a team member through e-mail, prior to a test drive. When I arrived at the Kia location I was able to test drive 2 cars in less than an hour. Chad and Matt did a really great job working together to help me buy the best car for my lifestyle. I left this Kia really happy with my choice, and I was treated very well by the team! Great job on working together, and with the client.

meganj6604

4 de mar. de 2015

This week was the first time I have ever bought a new car. Yes, lots of used over the years but, because I had a upside down loan on a car which blew up on the way to work I had to add a huge chunk onto the loan for a new car. The folks I worked with at Luther Kia were awesome. I worked with Mark, who always has a smile for you. Chad and Don were also awesome. They explained all the paperwork. No, Chad you don't have to send the Title police after me (JK)The first thing I noticed when I walked into the dealership was all the activity and the smiling faces of customers and sales people. That gives you a boost of confidence immediately. Over all it was a great experience and I would HIGHLY recommend to friends and family Luther Bloomington Kia is a great place to purchase their vehicle. I would go back to Luther Kia Bloomington without hesitation.

Todd7290

28 de feb. de 2015

The crew found that I had a defective part during a routine service check. The replacement part and service was part of my warranty. The part arrived within a few days. They were flexible in scheduling an appointment, and had the job done in less time than estimated. All in all, a very positive maintenance experience.

Matt

25 de feb. de 2015

Great experience. The best part was that I was contacted by Don Daniels via email about the presidents sale. So I went in worked with Chris Knutson Great Guy!!!! Congrats on his new baby!!!Then Don Daniels was able to let us know what we were looking at as far as a deal, and we liked it and we are now driving a new KIA.

J.R.

24 de feb. de 2015

The service department put me back on the road and the Luther Loyalty email gave me a coupon to help pay-nice to have Luther Kia as my service center.

norsk

23 de feb. de 2015

Once again treated to friendly, honest employees and fast, reasonable service. This has been the norm at Luther Kia. Always a positive experience !! I would highly recommend them to anyone.

Activist12

17 de feb. de 2015

When Morrie's closed their Kia division I needed a place to go. Since I know Bill Luther it was a no-brainer. They are great!

FaithChris

12 de feb. de 2015

I sent my financing in online last week. Don got back to me right away and set an appointment via email. He did not call me a million times before he found out what he could do for financing like other places I have dealt with in the past (So annoying). My husband and I met at the dealership after work. We test drove a couple used cars that I saw online with Mike while Don got the financing in order. Mike was friendly and on top of it, he offered me coffee right away and warmed up the cars before we took them out. After going over all of my options Don and Mike got me in to a BRAND NEW car for less than what a used car would be. Walking in to the dealership I never expected to be going home in something new. With what you get for the price I couldn't pass up the design of the Optima. Jerry handled the financing and even though he was crazy busy that night, he took his time with us explaining everything to us. He made us feel comfortable and welcome. Mike warmed up the car for us while we were in with Jerry and even came outside in the freezing cold to explain every button and function of the car before I drove away. By this time, the dealership was closed but everyone stayed to make sure we were taken care of. We never felt rushed or pressured. I will definitely be back to this dealership when I am ready for my next car. Thank you Matt Don and Jerry for outstanding service.

bjhgwh

9 de feb. de 2015

I had an emergency in that my car would not start. Brandon fit me in and got everything taken care of, as usual. Brandon is the best! They also conduct an oil change at the same time making it very convenient for me.we have to curse from bloomington Kia and we're happy with both of them!

cjohnson68

9 de feb. de 2015

Everyone was super friendly and helpful. Also they were done in much less time than quoted. Excellent experience. I would recommend this dealership to my friends.

glynn844

7 de feb. de 2015

I purchased a 2012 Kia Forte from Luther Kia of Bloomington, MN. My sales rep was Leon. The experience was the best I have ever had, and love my car. They have been the utmost in professional service, and with the warranty I have piece of mind. I drive a lot for my job and was in need of a reliable car with good gas mileage. I found it! I cannot underscore enough, that I will only buy a care from this dealership. They made a customer for life out of me. I cannot tell enough people how truly happy I am with the service I received. They made me feel I was the reason they are in business. Job well done! Also: John in service is one top notch service advisor. -Mitchell Glynn

olsonjd

4 de feb. de 2015

Wonderful experience purchasing my vehicle here. I had my previous vehicle for 15 whole years and was very anxious/scared about the type of experience I might have purchasing a new vehicle. Also, my budget didn't quite allow for a new vehicle and a large car payment. But, I went in and was relieved by the absolute friendliness, professionalism and understanding of those with whom I worked. Everyone was very nice and personable; I felt absolutely no pressure to make a decision I might regret later. Had I known buying a vehicle would be that painless, I would have done this a long time ago.

kimw

4 de feb. de 2015

We have a KIA dealer in my hometown area and they were very push people. We decided to call KIA of Bloomington and I talked with Chris Knutson, very friendly and was willing to work with us in what ever way he could. They were not pushy about anything and answered our questions.

Tonya

30 de ene. de 2015

This was the VERY first time I felt like I was the only customer in the building. Leon, Dan & Chad thanks for being so kind.

LeviP2002

30 de ene. de 2015

I took my vehicle in for service on Tuesday, January 27, 2015 for a regularly scheduled oil change. I've always had a wonderful experience with Luther Kia of Bloomington and would recommend them to anyone. Great customer service and service with a smile. Keep up the great work!

Paul

29 de ene. de 2015

My wife and I were in the market to terminate a current lease and begin a new one with a 2015 Sorento. While the dealership was busy on both of the days we visited, the staff worked to not only exceed what we wanted but to work with our budgetary requirements. Overall, the experience was highly satisfying and we got exactly what we wanted for a very good price.

b4sunsets

28 de ene. de 2015

John Huston helped me today when I brought in my Kia Soul. He was very nice and courteous. He explained everything and answered my questions. I was one of 4 women in the waiting area. Women have become more and more the customer in the car world, and the courteous staff and the clean waiting area is much appreciated.

curr0207

28 de ene. de 2015

Brandon is always Friendly and a pleasure to work with. Highly recommend getting your vehicle serviced at Kia Bloomington, they make things quick and easy.

SRG01

26 de ene. de 2015

Great customer-service and communication by this specific location Luther Kia Bloomington! Highly recommend getting your vehicle either regular maintenance or to buy new or used.

dovetail

20 de ene. de 2015

We stopped in to see if they would even look at our finances before trying to get approved. They spent 4 hours working with their finance group trying to find away to get us financing when other places dealers would not even look at us. We were able to purchase a 3 yr old SUV with under 40K miles when we expected to maybe get a 7+ yr old car with high miles. The whole team there was great and helpful. They answered every question with details and without having to be prompted for more information. The process was painless and easy from our point of view. They even changed the TV channel in the customer lounge for my son to watch Nick Jr. when he got antsy! We are already talking about returning when we are ready for another vehicle in a few years.

GailF

17 de ene. de 2015

Appointment time was available on Saturday, Nate was very pleasant, the work was done in less time than anticipated (less than an hour). I will be returning.

mjbrown65

16 de ene. de 2015

Always accommodating! I had to change my service appointment time and then got stuck trying to get to a second appointment on time in dreadful winter weather conditions. Brandon and the drivers helped me out with transportation. When my car was ready it was clean, warm and running in the bad weather! Always have great service and my questions always answered!

Jamie

12 de ene. de 2015

They made sure everything was right before I received my car. If you have service needed on your car don't go to a small shop. Go to this dealership they will make sure your car is fix right the first time!

SGKIA

11 de ene. de 2015

Timely service agreed offered a nice rehearsal when the fix was going to be overnight. Brandon was not very friendly and seemed annoyed with the entire initial interaction

CDWF

5 de ene. de 2015

Having an outstanding car dealer makes all the difference.My wife and I leased our Optima from a dealer in Illinois and ended up with the typical "gotcha" nonsense, but Luther KIA more than made up for it.The Luther KIA team is friendly, provides no nonsense service, great prices, and makes everything as convenient as possible.I feel like I can really trust them.

kgriebenow

2 de ene. de 2015

Service at Luther Bloomington KIA is nothing but top notch! I was in the shop and was greeted promptly and they took care of everything. They also have a great sales staff and I would recommend Mr. Chris Knutson if anyone is looking for a new or used automobile.

shawn

31 de dic. de 2014

This is the second vehicle we have purchased in the last year! Very satisfied! Heidi made the experience very enjoyable! We will certainly use her again and Luther Kia when we purchase next

Celia

17 de dic. de 2014

Expectations were met & exceeded. Very happy. Will be looking at an Optima when I'm ready to upgrade. The complimentary car wash & interior vacuum is appreciated.

judy

17 de dic. de 2014

Nate was very professional, personal. He explained everything to me clearly. He was excellentin his dealing with me. Very respectful. And everything that was done to my Sorento wasfinished earlier than I was told. It was a very pleasant experience. Nate is a great addition toyour service people. I think he deserves a raise!

kwd50

9 de dic. de 2014

Excellent work, as always. The problem was quickly diagnosed, the part was in stock, and the repair was performed while I waited. Would strongly recommend service depart to anyone!!

Reuven Perlman

8 de dic. de 2014

It's clear that the commitment to service at Luther Bloomington is paramount. Thanks for the incredible work and for really going above and beyond to make my experience incredible. John Huston was especially helpful.

dianna.alter

5 de dic. de 2014

I was expecting a total sale-only pitch, but was pleasantly surprised how they actually listened to my needs and wants and searched for options that would best suit me and my budget! I left there feeling like I'd just met new friends, not just sales & finance folks!! Merry Christmas to meeeee! Love my new ride! Thanks everyone for your hospitality, friendliness and professionalism! xxoo

katiejohnson.kraus

4 de dic. de 2014

I got a used car about a month ago. That experience went very smoothly and didn't over stress me (which I had been expecting). A week or so later, one of the tires sort of locked up in a turn. I took it in and found it had a steering problem. They fixed that, but the car then made a noise when turning. They kept working on the problem until it was fixed! All the staff were very friendly and easy to work with. Thanks. I will certainly go back there for any work needed in the future.

rhonwyng

29 de nov. de 2014

This was my first experience with Luther KIA and I have to say it was an awesome one. I let them know upfront what I was looking for and what my budget was and the whole team from the salesman to the finance manager was able to meet and exceed my requirements that I had set for myself. I have not had to work with the service department yet, but if they are as helpful as the sales team I think I made the right decision about owning a KIA. Luther KIA has exceeded my expectations!

mcrom

17 de nov. de 2014

First I want to say Thank you very much to Luther Kia of Bloomington!John Amos , I want to say Thank you from the bottom of my heart, you were very professionalvery honest no pressure you made me feel so relaxed and worry free and was by my side from beginning to the very end I left there very happy and satisfied with a brand new 2015 Kia Sportage, John I could not have done this without your professionalism and expertise .I will for sure be ever grateful and will recommend my friends and family to come to Luther Kia of Bloomington and for sure ask for John Amos for that 5 star treatment, Also I wanted to Thank Chad Port the best Professional finance Guy at Luther Kia of Bloomington , Chad explained all of the financial contracts to me step by step and anyquestions I had were all answered in a professional manner.John Amos and Chad Port, Thanks and God Bless !!!

rgeisinger63

13 de nov. de 2014

Most people are petrified to go to a car dealer. I have heard horror stories from my wife's friends about being taken advantage at dealerships. So recently my wife was in the market for a new car, she had visited and test drove many models. I talked to her about the Kia Optima ( because I was impressed with this model and had read/heard good things about it). Being former BMW/Audi owners this was a big change for us. She went to Luther Bloomington Kia and meet with Brad and Mark. She called me all excited about how well she was treated and really liked the car. Needless to say, she now has a new Optima EX and really loves it. Many may ask why I wasn't to involved in the buying experience? Well, simply I have purchased all our vehicles in the past 27 years of marriage and she wanted to do this on her own. I want to Thank Brad Knutson and Mark Starsky for taken such good care of my wife and making her buying experience a positive experience. My wife and I will be recommending you for sure!

lindabluhm47

11 de nov. de 2014

Thanks to Luther KIA service department for going the step beyond in determining why the battery cable came loose on our 2014 Sorrento. They found and ordered the replacement part right away. When we came back to have it installed, the service department was very efficient in installing the new cable and we were back on our way. I appreciate the comfortable waiting room and having coffee and water available while I wait. Staff are always friendly and go out of their way to talk with us. I appreciate the caring!!

aarkuc89

31 de oct. de 2014

I, as most people, don't usually enjoy going to a car dealership. Luther Bloomington Kia made the car buying experience very simple and all the staff were very helpful and friendly. They were able to provide an excellent price on the new car I wanted and beat all other local competitors.

SaRa85r

22 de oct. de 2014

Had a wonderful experience, definitely going back. Everyone had exceptional customer service. They all did everything in their power to get us a good deal, good trade, and something we could afford.

allie.kaiser.73

21 de oct. de 2014

A few months ago I purchased a used car from this dealership, the car ended up having quite a bit of problems (not to the fault of the dealership) I ended up coming back to the same place and asking if they could help me out with getting a brand new car this time around. Cal and Chris were absolutely awesome working with me in this situation and got me into a great car even with my less than ideal financial situation. I highly recommend this place! It's great to feel like they actually cared about my needs and situation.

Kirk Thornton

15 de oct. de 2014

The car buying experience from Luther Bloomington Kia went better than I ever expected. Not only did LBK give me the lowest price, but they had a seemingly nice group of individuals working the night I was there as well. I got a lease on a car for $30-$100/month cheaper than what any of the local comp/co-petitors offered, for a price I was told was impossible. Last, but not least, I have to single out Pat Chiero, my salesperson; he was great. He's a friendly, intelligent, and relaxed guy. I felt like he was on my side throughout the entire experience. A+ dealership! I felt like I made some friends along the way!

lmrscheff

10 de oct. de 2014

I had the best experience working with Vern and his General Sales Manager Don . Highly recommended,Great Team no pressure non pushy! Overall great experience.

jpablotr

5 de oct. de 2014

thanks for your excellent and great service, that makes a wonderful day for your customers like me. the service was faster than I expected. Thanks for honoring the coupon of another dealership !

weileyjohn

4 de oct. de 2014

I pull up to the door ,and the door opens right away.I am no sooner putting it into park and being greeted by Nate Caley. With a smile and a hand shake he is taking great care of my needs, as does ALL your employees. When the car is finished he comes to get me and walk me to where I will pay my bill.(not having to guess were to go to pay). Walks me through the bill and ask if there is anything he can do further to help me? I have sat in the waiting room of your dealership before,and always do I see ALL of your staff helping everyone around as best as they can. You ALL (employees at KIA of Bloomington) are so nice and helpful ,along with kind that all I will tell you I find no reason as to go any were else.Sincerely John J Weiley THANK FOR ALL YOU DO

katiedr

24 de sep. de 2014

Simply put, Brandon and the service crew at Luther Bloomington Kia keep me coming back as a loyal customer. It's really great to trust your service provider, and know that they want to keep you as a customer so they will do what they can to make that happen. They really understand customer service!

CJRANDOLPH

22 de sep. de 2014

I had a very good experience. My sales person, Heidi, was very knowledgeable and went the extra mile to make my experience a pleasant one. I would definately send my friends and family her way.

leigh902

17 de sep. de 2014

I was quote 3 hours for my service when I made the appointment. I needed an oil change and a few system updates. When I went in, Brandon said it would be only be one and half hours. True to his word I was out of there in one and half hours. He even printed off some options for tires I will need in soon. Excellent customer service!!

moinesmom

11 de sep. de 2014

Great experience!! Cheri was awesome to work with!! Went above and beyond in finding me the vehicle I wanted for the price. Will buy a vehicle from them again.

csones8905

10 de sep. de 2014

I am a newly divorced mother of 4 so when I went to purchase a used car I really needed someone that understood my situation and what I needed...someone that I could trust. Mark Horan was the salesman that approached me. He listened to what I had to say and truly seemed to care. I never felt like he was trying to "sell" me anything. Only that he was providing me with something that I needed and would fit my situation. He spent quite a long time with me (sorry about that) but was patient, kind and showed me as many cars as I needed to find just the right one. I ended up with a car that I could afford and was also very proud of. Thank you Mark! You are very appreciated by this customer!

lostboy14

10 de sep. de 2014

Mark gave me a good price and had me out the door fast. Gotta love that! My trade value was high and we needed to roll my current loan in at a good monthly payment. Good job!

bufmax

10 de sep. de 2014

I visited Kia Bloomington for another oil change. The Staff was very friendly. The Service was great. The coffee was hot. I like doing business with these folks.

cdornisch

10 de sep. de 2014

Your salesman Mark Horan is a great asset to your team! I was very impressed with his knowledge of all the vehicles I asked about and he knows a great deal about car sales in general. He taught me things to look for in a used car and what to expect. I felt like I was very well informed when I left and I will be back to purchase a car in the near future from Mark!

Bruiser54

8 de sep. de 2014

I have consistently received excellent service from Luther Bloomington Kia! I was in today and forgot my coupon because I was unable to get it to print. Brandon still honored it cheerfully and I am a very happy customer!The cashier was also very friendly and efficient.

Sould

27 de ago. de 2014

It's been years since I purchased a vehicle. I expected the worst and received the best. Starting with Vern Prosser who patiently answered my online/phone questions. I came in and worked with Ben Strathman who was wonderful and very knowledgeable. I met Dan Dingmann and accepted the deal presented and moved on to Finance to work with a woman whose name I do not have in front of me. She was very courteous and thorough. This was a nice experience. Great job!!

Cmajestic

21 de ago. de 2014

You have an exceptional salesman in Jerry Moore working for you, he did an outstanding job during the entire transaction in helping me purchase my new Soul! I love my New car and couldn't be happier that I purchased it at Kia of Bloomington. Thanks Jerry!!!

vicki.wagner

16 de ago. de 2014

I have never had such a great experience. Cheri, Don and Chad were the best, found the best deal for the best price. Thank you! I will definitely be telling everyone how great they were!!!!!

Clarkhowe

15 de ago. de 2014

Brought my car in for the recommended services and was received by Nate, very friendly and very thorough. Answered all my questions, and called me exactly when he said it would be ready. I trust the Bloomington dealership and will continue to take my car there!

kruckow

13 de ago. de 2014

John was very helpfully, and took the time needed to help me with my purchase of a new KIA Sportage. I let him know what I was looking for in the price range that worked for me, and he was able to work help me make the new car happen, I would go back to KIA of Bloomington if and when I need another vehicle.

tstu111

13 de ago. de 2014

Received friendly service and great car buying experience working with Chris. Chris kept me informed about potential used cars I might be interested in and was able to find me a very good deal on a nice vehicle that fit my needs. I highly recommend seeing Chris for your next car purchase!

luannenelson

7 de ago. de 2014

Everyone knows that buying a car is a time consuming nightmare. I've been looking at other Kia dealerships for the last year but found the folks I was dealing with very frustrating and didn't respect my time. After going through the lot at Kia Bloomington, I finally spoke with someone and was pleased with how efficient everyone was and extremely respectful of my time. Within 2 days and about 90 minutes of my time overall, I walked out with a new Optima and couldn't be more pleased. Everyone down to the finance department was kind, efficient, flexible and went above and beyond to get what I wanted. They even delivered the car to my house! Now that's customer service! I will be back for sure and without a doubt recommend Luther Kia in Bloomington. Hands down the best experience I've had in buying a car. Thank you!

nancy.lindquist.52

6 de ago. de 2014

My wife and I purchased our First KIA (new) in Dec. '13 and we could be more pleased. Don Daniels and his staff do "Fantabulous" job. When my sales person (Chris Stelljes) was out of the office, Matt Douvier stepped in and offered to go with me on a test drive. A very good experience. A few days later I completed the deal with Chris (with some help from the finance dept.). Over all it was a complete and totally good experience. I have been driving Fords for the better part of 30+ years. My wife urged me to stop at Luther KIA to "check it out". I never thought I would be driving a KIA. Well here I am, the owner of a KIA Soul and I could not be happier. I would recommend Luther KIA to anyone looking for a friendly, personable, no pressure dealership. I feel any of the sales staff would be more than capable ( I met several), however I will continue to work with Chris Stelljes. He made it happen for me. That's why he's "The Go To Guy!"

PeteN

5 de ago. de 2014

I am very unfamiliar with bringing cars in for service. It was great, the people helping me were excellent and made me feel very comfortable.

GingerBadger

3 de ago. de 2014

I came in for a 90K mile review.... and new tires.... although I was running late. they still got it back to me well within the estimated time quote... and they also put on four new tires and performed an alignment that were not in the original estimate. Later in the day I did have a false sensor reading which they attended to immediately. They also did a very nice job of working on my really buggy front end.... Thanks again.

kklracing

31 de jul. de 2014

I just completed a certified used car purchase with Vern. The experience was fast, no pressure and enjoyable. Vern was great to work with. Cal Steele was also very friendly and helpful and took care of me. To top it off, Rob Phillips the Finance Director got me a great interest rate after my the financing I had arranged on my own raised the rate over 2%. All in all a great car buying experience. I highly recommend Luther Bloomington Kia.

jerry.pittman

28 de jul. de 2014

Brandon met me right away before I could get out of the car. He took down some basic information and then notified the shuttle driver, Rick, that I was ready to be taken to my office. I was called by Brandon about 2 hours later and told that the oil change and recall work was completed and just to call back when I was ready to get picked up at work. Rick was right on time to pick me up. The work was done on time as promised and my Sorento had been washed and vacuumed out. Great job guys! Really appreciate the way you do your jobs.

CWPark

28 de jul. de 2014

Thanks to Vern, I could get exact information and select the car I wanted. His fast and kind response was very helpful. Chris was also very nice and made me comfortable in the shop. Thanks to those two people, I could deal with two difficult things, selling my car and buying the new car. I hope we could maintain this good relationship and I will recommend this shop to people, especially people who came to U.S.A. as a foreigner like me.

schultzand

25 de jul. de 2014

I really enjoyed my experience at Luther Kia. They really took the time to listen to what I needed/wanted. I look forward to working with them again in the future.

JimNehring

25 de jul. de 2014

The moment I walked in there, I felt like I was in good hands. Every employee that I dealt with worked diligently to make sure I left satisfied. I'll recommend this place to anyone and everyone. Thanks again, guys!

KiaOptima20132013

25 de jul. de 2014

I wanted to Thank John in the service Dept. along with the service dept. for always having great customer service when coming to get the regular oil change you guys are quick with servicing my vehicle and have excellent listening skills. I also needed to get some work done on the exterior of my vehicle by their collision dept. "scheduled for the upcoming week" and I was impressed how John understood my need to obtain a loaner vehicle so I wouldn't be inconvienced..... Thanks John now I won't be car less!!!

hafermst

22 de jul. de 2014

I had an oil change appt at 7am this morning. The doors were opened and I was receiving service at 6:55am. Awesome overall customer service. Brandon was kind enough to realize I qualified for the Fuel Reimbursement Adjustment Program and took the time to enroll me and make copies for my record. The service was quick and I was out of there in 40 minutes (estimated time was 60 mins). Overall awesome service, very happy with the experience.

ellenthomson

21 de jul. de 2014

Let me preface this with the fact that I'm 25 and have never purchased or leased a car from a dealership, let alone a brand new car. I've always bought from private sellers because of how "scary" dealerships are, or so I was warned.I went into the dealership and met with Leon regarding leasing a Kia Optima - something I thought MAYBE I could afford. I didn't know if leasing would be an option for me because I really wanted LOW monthly payments, and I had heard there are a lot of hidden fees.Leon was very friendly, down to earth, and surprisngly calm and not pushy in any sense of the word. He took time to understand my needs, the way I needed to finance, and stayed very respectful of what I said I could afford. He even got back in touch with me almost 3 weeks after the appointment (even though I didn't return phone calls because I panicked!). I finally got my wits about me and went in to officially negotiate. This is when I also met Don. He was firm but very friendly and understanding. Both he and Leon worked with me not only to meet me at the exact price I'd hoped for the minute I walked into the dealership, but they got me the PERFECT car from another dealership since they didn't have what I really wanted. The car is gorgeous I'm so in love with it, and they were all very involved in the buying process for me. Everything as far as getting the car to the lot, signing the paperwork, negotiations, all took less time than expected and they were able to work with me on my hectic and busy schedule on nights and weekends.As far as signing and finances - Mike was incredibly down to earth, friendly, and honest. He explained everything and any questions I had were answered in detail. It was a very fun and easy process!I don't think my experience could have been ANY better. I don't think I could ever work with another dealership!! PS Kudos to the receptionist Janelle - she took at least 20 of my calls and was incredibly friendly with me every time.

holedeezy

21 de jul. de 2014

Start to finish my experience at bloomington kia was top notch. Heidi my sales representative went above an beyond my expectations. I will recommend friends an family in need of a vehicle to check out bloomington kia.

brirose87

18 de jul. de 2014

Bought a used car from there last weekend. Tyler helped me and he was very easy and fun to work with. The people in finance were able to get me a good rate and I feel like I got a fair deal on a quality vehicle.

modifphil

18 de jul. de 2014

Heidi was a great sales lady! She got things done. The finance part I was not really impressed with. The service dept was OK there is room for improvement there.

kauri.mcneal

16 de jul. de 2014

John was super friendly and did everything he could to make me feel comfortable in my purchase. He walked me through the whole process and made sure I was absolutely sure about everything.

tish.painter

16 de jul. de 2014

Everyone did their absolute best to make sure my experience was great, despite a couple bumps along the way! I would definitely recommend you check them out!

bill.kimberly.39

16 de jul. de 2014

Nate did the intake of my service request (lof).Bases on the VIn discovered a HVAC Control Unit upgrade.All work preformed in the time estamate.

sonic516

13 de jul. de 2014

I've bought two cars here and traded one in, and the experience was great every time. Heidi was a pleasure to work with. And the finance rep called in a favor to get me financed at rate near what my local bank had quoted me.

GingerBadger

7 de jul. de 2014

I travel for work (a lot) and some days my schedule just flexes like crazy and they still are able to get me in and out quickly... always very friendly and accommodating... I grew up preferring small, locally owned dealerships....but this dealership is VERY friendly. And I LOVE my Kia Soul....

Josie9

7 de jul. de 2014

I've always been hesitant to go to a dealer for service, (thinking I can get it done cheaper somewhere else.) While that may or may not be true, I have discovered that the peace of mind and ease of experience in working directly with this dealership is well worth it! I receive a reminder at appropriate times for my service visits, and it's always a pleasant experience when I'm there, and they do a great job. My car always seems happy and running smoother when we leave. :)

SoulDriver1

3 de jul. de 2014

I appreciate the honesty of the service department. Didn't need to install the parts they ordered and called me to say they weren't needed. That is great customer service. Gave my son a courtesy car. Very nice indeed. thanks to Nate in the service department!

ThomasB65

24 de jun. de 2014

From the very first phone call from Hedi, I can't say enough about the experience at the store. She was very detailed and she was probably the main reason I went with the Kia. Everyone was very friendly.

RonaldMark

19 de jun. de 2014

...that's what I wanted. I wanted a new Soul. This I knew. How fast could I get this sales completed. Fortunately, I selected the right salesman. He was efficient and had all the answers. Besides, he knew how to drive a manual stick transmission. Both my nephew and and myself were rusty in this operation. It had been a few years. Had a good road test. He gave us all the tips for an efficient operation. Tyler made us return customers of Bloomington Kia.--Mr. Futcher

harti033

18 de jun. de 2014

It is always a pleasure to work with Brandon. He is professional, friendly and extremely helpful. He is customer focused and makes sure I fully understand the process. I leave the dealership happy and know that everything has been handle. I have worked with other service folks and don't feel the same as I do when I work with Brandon.

kevin.westley1

17 de jun. de 2014

service with a smile so true here told me exactly what was wrong and what they did to fix problem plus gave me couple estimates for some work needed be back later this summer

HuongV

17 de jun. de 2014

I brought my car here for a regular maintenance. Brandon made the service appointment very fast and easy for me. He noted and met all my expectations. My car was vacuumed and washed afterwards, and a complete inspection was also done.

KaitlinYoung

16 de jun. de 2014

We had originally visited Luther Kia to see another vehicle. After a test drive, we realized it was not a vehicle that suited our needs. Vern found us a different vehicle that was within our price range and had all of the features we were hoping to find. The price was more than fair. I would Luther Kia and Vern Prosser to anyone.

ssbakos

12 de jun. de 2014

This is the second time I have purchased a vehicle from Luther Bloomington Kia and once again my experience was top notch! Tyler was great to work with, friendly, listened to my needs and concerns. Over all was a great experience!!

sprute

12 de jun. de 2014

Service was great! Very friendly. I'm not very satisfied with KIA it's self at this moment. I was out of state last summer engine light came on had it in to a KIA dealer in Colorado they said it was a sensor, they did not have the part but it was save to drive. When I returned home the light was no longer on and they said nothing was wrong, and now after my warranty is up that sensor is now out again? And cost me $300 very disappointed with KIA.

lindylu15

10 de jun. de 2014

My husband and I had did internet research on Kia vehicles. Though this research we found a Kia Sportage we were interested in test driving. We conversed numerous times, emailing Heidi. We had many questions and each were answered in a timely manner, thus, we scheduled a test drive. We live three hours away, so we wanted to make sure that this vehicle was what we wanted. We arrived on a Saturday morning to be greeted by a smiley, under 5' tall lady, named Heidi. She was so fun to work with. Took a test drive. Then Dan talked to us about our trade in, and he was so willing to work with us. After we decided "yes" we want the Sportage, we met with Adam. Adam walked us though every step of purchase, and we signed more papers then we did when we purchased our first home....lol! Everyone we dealt with were so nice, absolutely "no pressure", which made it so easy to purchase a vehicle. When we got home, we noticed that there were no floor mats in the front or the back seat area. We contacted Heidi, and "walla", they will be put in the mail for us.....how nice is that. We certainly recommend that anyone interested in buying a Kia, contact Luther Kia of Bloomington, you will not be disappointed, and they take "customer service" to the next level. Thank You!

lffpres

31 de may. de 2014

Pat Cherokee did a great job for me..Got the Kia soul I wanted very helpful would recommend him ..give him a call great service

Unhappycustomer513

31 de may. de 2014

60,000 mile warranty cost me $400 and didn't do all recommended. Perhaps letting one know ahead of time this isn't an oil Change. Also an estimate of 1,000 for brake pads is ridiculous. Never getting service done here again. They didn't even wash my car for $400!

LJBerken

31 de may. de 2014

I stopped in yesterday to TEST DRIVE a Sorento to see if it was comfortable and would be a good fit for me and my family. At the end of the day, after bringing my husband back in, we purchased a 2015 Kia Sorento EX with the touring option. It was a great experience from the time I walked in the door. I met Matt, we got down to business and within 10-15 minutes I was test driving a vehicle. My husband and I had been discussing a new vehicle for a while but didn't exactly see eye to eye on used vs new and a few other things. I left the dealership within 90 minutes after test driving a used Sorento, info on a new vehicle and a trade in value of my current vehicle which I rode along with Cal. (I thought that was cool). I called Matt and asked if he could come up with another vehicle scenario for us to review and went back when my husband got off work. Not only did he have another scenario for us but had a different vehicle ready for us to test drive, husband in tow. I had no intention of purchasing a vehicle yesterday and Matt put no pressure on me to do so. Bottom line, everyone was very friendly, listened to me, and made the whole process very easy. I never felt pressured, ignored or not taken seriously. Matt had to stay late to finish working with us and I never felt like we were putting him out. I felt like we made an excellent deal and were given great information on a vehicle that best fit all the options that I wanted. We signed out with Adam who was also very informative. I would highly recommend Bloomington Luther Kia for a no pressure approach to buying a car. This is our second Kia purchase from a Luther dealership and will definitely recommend them. Great job Matt, Cal, Don and Adam! You guys rocked!Two thumbs up!

donquinn

27 de may. de 2014

Tyler did an amazing job explaining all the ins' and outs' of the Sorento as well as all the technical and financial questions we had. Humbly, if he didn't know the answer he found out what it was. He guided us through our experience gracefully, humorously, and knowledgeably. As did the other members we spoke to and worked with.

75vette

24 de may. de 2014

This was my fourth oil change at Luther Bloomington Kia. Brandon has checked in my vehicle almost every time and always has a smile on his face. He does a stellar job, keep this guy around, he's great to work with. I waited in the lounge while the car was being worked on and it has always been done in a timely fashion without any hang ups. A+ job you guys, thank you.

lauraKIASOUL

20 de may. de 2014

Vern was very professional and amiable, knowledgeable and effective in his follow through. He asked pertinent questions and listened to what I wanted, then provided appropriate information so I could move forward in making this purchase. I will absolutely recommend Vern Prosser to my friends and family!

stiles

15 de may. de 2014

I am beyond impressed with everyone I worked with at Kia! I have been looking at several different vehicles, and have visited several dealerships. I have always been leary of dealership sales due to the aggresivness of sales consultants, and feeling like you're just another sale. However, my expereince with Chris, James, and everyone I interacted with at Kia was the complete opposite! I felt welcomed, and there was no pushy sales pitch. Chris listened to exactly what I wanted, and was respectful of my price range. He was also very informed on this vehicle and able to answer all my questions. I could not be happier with my new Optima, and my first car buying experience!

Haharrison

14 de may. de 2014

Always quick and reliable service!!! Very happy with everyone at Kia Luther. I am always happily greeted everytime I have been there, and the service that has been done to my car, has always taken less time then anticipated.

daumlm03

14 de may. de 2014

I began looking for lease options for a Kia Optima a little over a week ago. I submitted a request to Luther Kia of Bloomington for more information and received a follow-up call & email from John Amos within 30 minutes. I appreciated the quick response. I went in knowing pretty much exactly what I wanted, so John didn't have to sell me on anything. However, John was very helpful in explaining the different options and fun to work with. I enjoyed working with him throughout the process. Between John, Dan and Cal, they were able to get me to a number I was comfortable with. I also appreciated the knowledge Cal had regarding my potential trade-in and the offer he gave me for my Mazda was very fair.I decided on the EX Premium trim in White, which is apparently a very popular option. They did not have the exact color & trim available at the Bloomington location, but it was no problem for them to get it from another dealer. I was able to pick up my Optima 3 days later (would have been sooner, but one of the days was a Sunday)Overall, my experience with the team at Luther Kia of Bloomington was very positive. A couple small things could have gone smoother (speed of getting into finance office, misunderstanding about check for down payment), but ultimately I was very happy with how everything went. And I LOVE my new car! Couldn't be happier with it!

grvikes

14 de may. de 2014

Service here is quick and completed as requested. Highly recommend these folks for auto maintenance needs. They will point out anything they see that may need attention, but they are not pushy.

lindabluhm47

13 de may. de 2014

I appreciated the excellent and timely oil change, tire rotation, and other maintenance checks being completed within the time frame (one hour) given to me when I checked in. My Sorento was also washed which I did not expect. Brandon even used my slightly out-dated coupon to keep the overall cost reasonable for me. I appreciated all the assistance. I recommend this service department to all people owning KIAs as using a dealership who is well versed in my vehicle will produce the results we are expecting. Thanks, Luther Kia.

blc0607

13 de may. de 2014

Excellent customer service! Went in to purchase a Kia optima, Bill and Mike helped with every detail. Everybody was very helpful and available to answer any question I had. I would recommend this dealership to anyone looking to buy new or used.Thanks for all the help!

pinkopal023

8 de may. de 2014

I purchased a used car from Shari and she was fantastic. Possibly the best car salesperson I have ever worked with, however, I am am very displeased with my used car purchase. If it wasn't for the extended warranty that I purchased, I would be completely broke trying to fix this vehicle. After I made the purchase, I had three professional inspections done. None of the places could deem this car SAFE to drive. So far I have had to have new brakes installed, the front struts and bearings replaced (were leaking and severely corroded), the battery replaced (failed all three inspections), the transmission flushed (filthy dirty upon inspections), the air tire gauge replaced, and the car was leaking oil. I admit I am a fool who trusted this dealership to sell me a good used car or at least tell me what I was up against, but they did not. We tried to speak to the used car manager about our dissatisfaction and he made it sound like we were liars. In fact, he said the three inspections were not valid because they JUST wanted to sell us services. He did opt to pay for the new breaks (which they did), but we were on our own for the rest of the repairs. He was very disgruntled and not customer service oriented by no means! Based on this experience, I could never go back to this dealership.

Dixon Cox

7 de may. de 2014

This place sucks. These people are not smart. They think you ought to be thanking them for allowing you to buy a car from them.

wildred007

6 de may. de 2014

This was my first oil change since purchasing my Kia Sorento. Everybody was very friendly at this dealership. My oil change was done in a timely manner. I will be making this my go to dealership.

Ktozzy

1 de may. de 2014

I amost bought a new Kia Soul in Arizona, and was planning to drive it home to MN. On a whim, I thought what the heck, I'll check out the dealership in my own backyard. Within minutes of working with James, I knew I was down a different path. Heck, I went home with a new Kia Soul the same day. Forget the road trip! James was just so darn comfortable to work with. No uncomfortable pressure. He listened and understood what I was looking for. And he had to do a bit of a search to find what I wanted.. Within the hour the car was delivered to the dealership from across town. I was out of time on a very busy day, needing to hit the road, and James offered to have me come back the next day to spend more time giving me an overview of my new car. When I returned the next day, on a busy morning when I'm sure he would have rather spent time with prospective customers who were in the store, he graciously sat in my car and shared my enthusiasm while showing me how to work the navigation system, and even helped connect my phone to the audio system. Since then I have called him once with a minor technical question, and within 30 min I had a return call. I couldn't be more pleased with my new Kia Soul ! Full Shebang... and as all the oohs and ahhs come in when people ask about my new car, I'm quick to mention this awesome sales guy at Luther Bloomington Kia. And I'm usually not like that!

Mintyfresh1972

29 de abr. de 2014

The sales rep at Luther Bloomington Kia spent an enormous amount of time with me, patiently helping me to find the car that was right for me. My goals were to find a vehicle that fit my budget, felt "safe" on the Minnesota winter roads, and had some bells & whistles. After several hours, I decided upon the Soul-with nary an eye roll over my waffling back & forth from my rep. And the car is great!

tinlizzy

29 de abr. de 2014

John Amos is someone I would highly recommend to anyone looking for a pleasant and no-pressure experience in buying a vehicle!From the first e-mail exchange to the last hand-shake when I drove out of the lot I felt completely at ease and never once intimidated by the process.I would recommend John to anyone. In fact, my husband was so impressed he decided to work with him and the team at Luther Kia of Bloomington for his new car.Many thanks to John and James Remer (absolutely awesome business manager/finance guy!) for a great experience. I couldn't be happier and know my husband will feel the same way.A truly satisfied customer,Elizabeth Arita

weileyjohn

23 de abr. de 2014

I had an appointment with John Amos at the bloomington Kia dealership . I and a nother customer had come in at the same time,so not knowing what was in the lot I decided to go out side and look around lind of letting the other customer etalk with John. It was not long after looking at the selection that kia had did I see John walking toward me asking if I was John. we were talking about what or if I had any thoughts on a car in the lot . We started to talk about life,was I married just about diffrent things in life,I became comfortable with john he seemed to be a cool person ,and down to earth.(not a pushy salesman)He helped me with what I was looking for when he brought it around for a test drive.I really liked the car. When he went to talk to his boss about financing it, he would come back every 5-10 min to see if I was alright ,and what he could do for me.I was to Ford. chev. Honda dealerships before coming into Kia and they made me just feel like a fast sale. I hope John does not change his way because being who he was that day( COOL) helped me in the decision that I made that day. The rest of the staff was help -ful also and I will recomend Kia in Bloomington but Just ask for John Amos ,because he is down to earth guy and being A man with the name John makes him COOL. Sincerly John J Weiley

Trishamert

22 de abr. de 2014

Brandon was very friendly and helpful. Service was completed in less than the time expected. Everyone I have encountered at this entire dealership have been wonderful!

Habib1946

18 de abr. de 2014

Both James were great and very professional. They were both accommodating and very nice people. I will recommend this dealership to friends and family. I will definitely have nothing but good things to say to anyone that asks. Thank you.

satisfiedkiaowner

13 de abr. de 2014

We arrived earlier than our appointment time but everyone was welcoming and courteous; the service team was able to fit us in earlier to get us out earlier. They had originally told us to expect an hour, I love when company's can underpromise and overdeliver and Luther Kia Bloomington did, they took under 45 minutes! Thank you for being quick and thorough. Also, when I mentioned that I was having issue with my blue tooth and contacts, they took the time to fix it for me even though that was outside the scope of our visit. The dealership is not really a convenient location for us as we are in the northern suburbs but it is worth the extra effort/time knowing we will receive a warm welcome, excellent customer service, and general service! Thank you!

tdyar

9 de abr. de 2014

I really appreciate the great service we continue to get at this dealership. Fast, friendly and priced right. Lounge is great for waiting which was less than an hour for 15K mile service on our third Kia from this dealership!

smartinson

8 de abr. de 2014

I had a major problem with my truck that I had bought from Luther Kia Bloomington. After a brief wait to schedule an appointment I was able to get my vehicle in within 3 hours of calling (with the help of the salesman who even sold me the vehicle) and had the problem diagnosed with parts on the way in as little as an hour and a half after getting it in. I was given a nice loaner to use with little expense to me and had my vehicle back witihin 24 hours of getting it in. Everyone was helpful and friendly on the way! Thank you!

Clarabell

7 de abr. de 2014

Brandon and his crew are always super friendly, on time and thorough. Love coming here for a quick oil change. Plus, a free car wash on the first real spring day got my day off to a great start.

blbrust

5 de abr. de 2014

I am happy with my experience at Kia. I walked in on a busy Saturday and was approached immediately by Shawn. I told Shawn I was interested in finding a used car for $20K or less, with low miles, and also wanted heated seats, and a moon roof. After a few test drives he was able to fill my order with exactly what I was looking for! Mike Crea worked hard to find me a great rate for financing. All and all it was a great experience. On my way out I was able to spin the "wheel" and won $100 in free gas. I haven't received the gas card yet, but was told I would receive it in the mail within a few weeks.

ThomasDEE

4 de abr. de 2014

I stopped by Luther Kia to look at a used Kia I found online. James Loney went out of his way to make sure I had the best experience possible. He went out of his way to show me several cars and different options and made it possible for me to drive away in a brand new car. Far and away the most honest car salesman I have ever dealt with! Will definitely be back.

CrystalBakker

31 de mar. de 2014

We had a very specific vehicle in mind we were looking for (FWD, 2011 or newer Kia Sorento with under 30,000 miles). We went to 4 dealerships looking for what we wanted in our price range before we found ourselves at Luther Bloomington Kia. I pulled in and their lot appeared smaller and was concerned we were not going to find what we wanted here either. To our suprise, they very quickly searched their inventory and was able to show us stats and pictures of the vehicles they had we were looking for. One in particular stood out to us immediately and we went for a test drive. Customer Service was great and timely. They were also able to show me the CarFax report that I requested quickly. I had been planning to do a private sale of my current vehicle as I was skeptical any dealer was going to actually give me what I thought it was worth so I hadn't cleaned or prepped it for a trade in. They offered to give us a free quote on what they would give it's trade in value at so out of curiosity I agreed. I was surprised to find that I was very satisfied with the amount they agreed to (Very Fair). While it was still less than I probably could have made on a private sale they provided a gas gift card as well as a $250 credit to use at any Luther Dealer (Can be used on regular maintenance) and when I coupled that with the money I was saving on sales tax it made it worth it to me. My only comment in regards to improving service was how long it took for us to process the paperwork and leave with our new vehicle. We arrived around 12:30 and by 1:30-2:00 we had chosen our new vehicle and agreed on a trade in price for our old one. However, we did have to wait for 1.5-2 hours to do our paperwork and leave. We didn't get to leave until after 4pm. In their defense, it was a busy Saturday and we hadn't made an appointment. However, it would have been nice to get in and out of there more quickly. They did provide water and a comfortable sitting area with cable TV while we waited.

td337

31 de mar. de 2014

Very knowledgeable, great customer service skills. Made the entire process easy and stress free. We will be buying a second Kia from this dealership because of both the great cars but also the excellent service this dealer provides. If anyone has had a bad experience with the process of buying a new car, I highly recommend buying one through this dealer, as they will make everything so much easier.

rileys_mommy04

31 de mar. de 2014

I came into kia with no expectations Ben was friendly, and very helpful. I was in and outdriving my new kia before lunch. I would highly recommend this dealership to anyone looking fora great vehicle.

heidistmartin

22 de mar. de 2014

Who knew buying a car could be so much fun!!! I initially sent an email to Kia inquiring about a vehicle. Shari responded to my email within 5 minutes and we set up a time to meet the following day. The Sorento I purchased was already parked up front and ready to take for a test drive. Shari was very patient, attentive, pleasant to work with, and not pushy. She made me feel comfortable and at ease while making such a big purchase. The Luther Kia experience was amazing from beginning to end! If you want to leave a dealership feeling good about your new purchase, go see Shari at Luther Kia!:)

prsufawisp

15 de mar. de 2014

Buying a car and having another loan is not my idea of fun. I never liked the process and the old stereotype "let's get you into this car today!" mentality that you can be sometimes subjected to at a dealership. That did not happen at Luther Kia. Jim Loney was informative and helpful and the best part he was funny and personable. It was a busy day and when we decided to indeed purchase the vehicle we had to wait for the finance manager. He kept us informed on the progress and entertained. It was not an overly long wait and Brad worked hard to make sure we had the best rates and terms to fit our needs and wants. They called me the next week to make sure everything was okay and we were having no issues or problems. Overall it was really a good experience.

jmkoconnell

13 de mar. de 2014

Had a host of questions and James had or got the answer(s) in a timely fashion. Very personable sales representative who you can feel very comfortable working with. Highly recommended--best new car sales experience I've ever had.

bufmax

12 de mar. de 2014

Asked for oil change without appointment. They squeezed me in and told me it would take 45 minutes. My car was ready in 43 minutes including car wash. Staff very friendly and pleasant to do business with.

Adam_m_hughes

12 de mar. de 2014

I recently purchased a 2011 CRV from Luther Bloomington Kia. This was by far the best buying experience that I've ever had with purchasing anything, let alone a car. My wife and I worked with salesman Chris, who was down to Earth and real, he wasn't the typical salesman who gives the cliche statements to all questions, and if he didn't know they answer he asked one of the managers, he didn't lie to make it seem he knows everything. That's the kind of honesty I expect when buying a car!!! Everyone reading this review, ask for Chris, you will not be disappointed. Next, we worked with Mike in Finance. He was also very down to Earth and an honest man. Although we did not finance with them, he managed to get me a great warranty at a great price. As I said, this was the best time I've ever had making a purchase. Get over to Luther Kia of Bloomington and check out what they have and definitely ask to work with Chris and Mike!!

Kolbo

11 de mar. de 2014

Our experience was top notch. Very refreshing compared to other dealerships we visited. John and Shari are outstanding. Never pushy and always helpful! As we requested, the paperwork was ready to go, which made the final purchase yet another good experience.

mcussler

11 de mar. de 2014

I live in Rhode Island and am visiting Jason, my son and daughter-in-law who, like lots of couples with two little kids, work during the day. To help them out I brought in their KIA to have a broken right mirror replaced. As an out of state person I was really impressed with the courteous, prompt service I received. I brought the car in on a Monday. I was able to pick it up on Thursday, all washed and cleaned and ready to go.Excellent service. I would absolutely recommend the Luther Bloomington KIA car service facility. Very pleased.Martha Cussler

hihihi

6 de mar. de 2014

Shari was awesome and the dealership can thank her for our business.I didn't particularly care for Don. He just gave me that typical uneasy feeling of deception that is stereotypical of a car salesman, even if he truly didn't deceive. I just never felt comfortable when dealing with him.James was easy enough to work with for the finance stuff.

dlburgess

6 de mar. de 2014

I don't normally write reviews, but I was really impressed with my experience at Luther Kia of Bloomington and wanted to put in a good word. My daughter was looking for a used car but was away at school so I was "selected" to help. We narrowed down the search to a used car at Luther Kia of Bloomington. Pat Chiero helped me from the evening I test drove the car to the day I picked it up. Pat was helpful and knowledgable -- not pushy at all. On the first evening I was at the dealership, Dan, the General Sales Manager, introduced himself to me and proceeded to help me address some logistics regarding getting the car checked out by my mechanic. Dan and Pat couldn't have been more accommodating. We worked through a few details and my daughter decided to buy the car. I found everyone at the dealership very pleasant to work with. I appreciate how easy they made things for me. I would return to the dealership the next time I needed a car . . . and I wouldn't say that about many dealerships! Happy car shopping!

lindaorcutt

4 de mar. de 2014

Brandon B. was courteous, friendly, professional, thorough and the service was quick and on-time. It is always a pleasure having my Kia serviced here and never a chore.

sunnydays78

25 de feb. de 2014

I purchased a new optima and have never had the level of customer service I have received. at kia in bloomington...I cant tell you how they went above and beyond my expectations!! Their number one concern was my happiness above all... I have purchased many a new car in my life generally once you sign the dotted line they really are done with you but not here even going in for oil changes Ben will always come up and say Hi to me and ask how the car is working, and if there is anything he can do...Really what car dealership does that ..none that i have ever known!..!!!!! if I call Brandon in the service dept with a question on how to use an option in the car he is so patient and helpful and if need be will take me out for a drive in the car and show me how to use it ..... now I bring my other vehicles here for service it is so clean and they are so professional.... After coming here I will never go anywhere else to buy a car... Dont look anywhere else ... go to luther kia and see Ben Strathman!!!

beulah1963

22 de feb. de 2014

Speechless is my word, Brandon was right foot forward when I was given to him,by prior salesman that was occupied with another potential buyer.

RodLidenberg

21 de feb. de 2014

Leon was great to work with. He made the process seamless from start to finish. And when it came time to buy the car I was in and out in less than an hour.I normally dread buy a new car but this was MY BEST EXPERIENCE EVER. And so "hats off" to Leon and the rest of the staff for doing such a fine job and earning a customer for life.Rod Lidenberg

Bethsmith80

17 de feb. de 2014

I purchased a car for myself and another for my daughter. I was trilled with the treatment, courtesy, and quick service I received. They both made it a fun and happy car buying experience. Thank you both -

hamesac

10 de feb. de 2014

Excellent overall experience: easy scheduling through the internet, immediate service, good customer service, drop-off and pick-up service from work during repair, the problem was identified and corrected, price of the repair was fair.

mattlenz

10 de feb. de 2014

I have given Luther a 5-star rating, because I had a great overall experience! I live near the Bloomington Kia location, so I had a car delivered there from a different location. They were more than happy to do this. Chris was an excellent salesmen, extremely friend, and very upfront about everything.

SCCAS

8 de feb. de 2014

Great experience. Easy scheduling, easy to get loaner rental, quick service and fair pricing. This in stark contrast to the horrible customer service received from the Department of Vehicle Service. Please provide them with consulting services so they are half as easy to deal with. Nice job, guys!

weizie

8 de feb. de 2014

To sum it up: From the minute I initially spoke w/ Shari Borlaug over the phone regarding my potential interest of coming in for a test drive (after submitting a 'test drive' request online the night before - she called me right away the next day), to entering the dealership, to my final 'good-bye' to Jon Krivo -my Sales Consultant- when I left the dealership about a week later in my brand new shiny car, it was a great experience for me -- more than I could have asked for... The environment was pleasant, everyone was kind, and all the people I worked with were wonderful and graciously helpful - and at the end of the day, they offered me a better deal in getting a new car than I could have imagined.... I love my new car (black Kia Forte LX - including the 'popular package'), and I would definitely recommend the car and the Luther Bloomington Kia dealership to anyone - and especially Jon Krivo as their Sales Consultant. THANKS EVERYONE! :) ~Cyndi

grayriver

8 de feb. de 2014

Came in looking to get into a new vehicle Ben and Brandon were awesome. Very friendly and helped with all questions I had.great crew!

casondra

8 de feb. de 2014

The greeting was warm and welcoming, Brandon was helpful in recommending a tire rotation. I needed to get one but would of forgot if he hadn't brought it up. The price of the service was very reasonable and took 1/2 the time that was quoted!

HaileyC

31 de ene. de 2014

I had the best experience at Luther Kia of Bloomington from the minute I walked in the door. My salesman Matt was so helpful, knowledgable & friendly and his no pressure approach was just what I was looking for. Matt was patient and spent plenty of time answering all of my questions & making sure I had a wonderful experience while at the dealership. I shopped a few other dealerships of varying different makes & models but ended up right back at Luther Kia to work with Matt. I have had my new Sportage for almost two weeks now & have nothing but positive things to say about it - it's pretty awesome!! I would recommend Matt and Luther Kia to anyone looking to purchase a new vehicle.

jkallesen

29 de ene. de 2014

Jon was extremely helpful and courteous yesterday when I came for my service appointment and when I also asked him a question about the new Kia Sorento took me to the sales floor to look at one.

lynnemarson

23 de ene. de 2014

Each time I bring my car in for service I am impressed by the welcome and friendliness of the service people. This time was no exception.

Njc5455

23 de ene. de 2014

Jamie was very comfortable to work with on both occasions. he understood My needs and pushed to make it happen. he is the definition of true customer service. thank you for the wonderful experience.

mncbelle

22 de ene. de 2014

John helped me with my mileage verification and went out of his way to be sure I understood the steps. He was very friendly and he also followed up, which I appreciated very much. Thank you!

meallen

21 de ene. de 2014

As someone stopping in, to test drive a car, I was pleased to be paired with sales consultant Leon Curtis. He was friendly and approachable from the get-go. I immediately appreciated his demeanor and felt comfortable working with him. A fair agreement on a new vehicle was made with no complications. Leon was able to answer my questions and conducted his part of the transaction with professionalism.

dawnw

20 de ene. de 2014

It did not let me select the car we purchased but it was a Mazda.My husband and I wanted to get our daughter a "first" car for her birthday. We don't beleive in getting a new car for a new driver. Shari was so helpful before I even came in--just over the phone!When we got there, we drove the Mazda and my daughter fell in love with it! There was a really loud noise coming from the back. We asked if they can fix it and we will buy it once it is fixed. She said probably and they can do it on Monday (we were there on a Friday night around 4pm and they close at 6pm). We left and went to another dealer.While we were at the other dealer Shari called and emailed me to tell me rather than waiting all weekend, she got the car fixed. It was a strut that needed replacing. ,We came back first thing Saturday and drove it again, it was all fixed, washed and kept inside from the snow storm for us! It is the little things as much as the big that makes this place one to go to again!I am going to buy my husband a surprise car for his big birthday and I will for sure go back there!!

sivulla

17 de ene. de 2014

I couldn't be more pleased - I have never met a "sales team" as effective as this - I love my Kia Sorento - Buying a new car can be very stressful, but the caring and patience of the staff made the whole thing a great experience!

Sheilaboland

16 de ene. de 2014

Sherry and Cal were wonderful to deal with. Would highly recommend both of them. They were both very professional, informative and patient. Explaining in things in great detail, which I appreciated.

Rusty1221

14 de ene. de 2014

I purchased my 2013 Optima in Aug. of 2013. I have over 50,000 miles on thevehicle and have been very happy with the purchase and the 2 service calls I havehad. I very much enjoyed the buying experience and felt they went out of their wayto get me a good price and make the deal happen. I plan to purchase a new Kia nextyear and will definitely be going back to Luther Kia of Bloomington for that purchase.Thanks Guys!!!Bob R.

paultattersall

13 de ene. de 2014

The service was done quickly and well. I was told what to expect and how long it would take and they beat the estimate. Thank you.

geohanson

12 de ene. de 2014

Luther KIA is an exceptional dealer. Purchasing my vehicle from them was a great experience and now visiting their service department just makes them even better. Everyone is friendly, knowledgable and wonderful to deal with. I give them the highest marks and will always have my vehicle needs taken care of by them.

lagreen1230

11 de ene. de 2014

This was our visit for an oil change and they suggested tire rotation and visual of brakes and washed our Kia 2012. They were fast and very efficient we were there before our appointment and were done in less time than we expected. Will go back again for maintenance on our car. Purchased our car here and will always come back will recommend to our family and friends. Excellent Service

Rourker22

10 de ene. de 2014

Upon arrival we were greeted by Ben, who promptly even though we had showed up 15 minutes earlier than we said we would, got our test drive car ready for us and got us on the road soon after we arrived. He was very easy to work with and made our buying experience very comfortable. This was my fiance's second time working with the Luther dealership and she made the comment to me that this experience for her was better than her first. I would recommend this dealership and Ben to any of my friends. Also would like to note that Adam was very helpful and made sure we were comfortable with the price and the options and made sure that we understood each scenario that was available to us, and even helped us get a better finance deal than we had walking into the door with which was great because we are saving up for a wedding this year. Again thanks so much for everything yesterday, and look forward to working with Luther of Bloomington in the future.Ryan& Rachel

peaches21

8 de ene. de 2014

My visit there was worth the wait. James loney was very intentive and concerned about the best customer service ever. He was with us until we drove off the lot Thanks James and luther kia. We were very pleased. We will tell others

lindabluhm47

5 de ene. de 2014

I came in for a free turkey certificate and I ended up with a new KIA Sorento, much to my surprise. When I walked in the door, there was Pat to greet me. I knew Pat from the Chevy dealer across the road. So, Pat and I talked and renewed a friendship. Pat helped my husband and I to pick out a great new KIA to lease. We especially love the bun warmers in this wonderful winter we are having. Thanks, Pat, for all your help. I still came out paying less for the lease than I was paying for the 2009 KIA Sorento.

bjhgwh

31 de dic. de 2013

I took my Sportage in for an oil change and, as always, Brandon was a pleasure to work with. I love his down to earth professionalism! It is nice to be treated like a friend! James Remer sold us our Sportage and not knowing he was now in Finance, I told him I would be in touch soon as we were looking for a used vehicle for a second car. He said they had a great used Sonata on the lot. Ben Stratham presented the car to us and James put the Finance pkg together and it was a done deal. We got exactly what we had been wanting! Ben and James are a great team!

JoKate

30 de dic. de 2013

Made a service appointment online. It was honored and service done in a timely and professional manner. Will look forward to our next service visit.

mcorr71

30 de dic. de 2013

me and my wife went to this dealer,did not know how it would turn out but ben strthman and james Remer from financing where awesome,and i strongly recommend this dealership and very srongly recommend ben strathman..they made everything feel like they where trying to get us the best options for the concerns me and my wife had. they clearly explained everything and went over all are options and let us decide,and did not make us feel like it was about a sale with them just about pleasing us,and the overall service was great just so many things they did never saw at alot of other car dealerships all i can say is thank you guys you where worth the trip in!!!!!!!!!!!!!

ranatthomas

29 de dic. de 2013

I purchased my Kia from Luther Kia of Bloomington, but haven't been back since due to location. I received a recall and scheduling was super easy - plus I received email notifications that allowed me to use Google Maps, etc. on my smartphone. Brandon was super efficient, courteous, and personable - and the personality of the workers is what keeps people coming back. Was a great experience!!! Thanks so much Brandon!!

gilbertdd

23 de dic. de 2013

I just leased a 2014 Kia Sorento and the process couldn't have gone smoother. Quick test drive, friendly service, and even through all of the issues pulling my credit score. Everyone was helpful and sweet. I love my new car and Luther Kia of Bloomington! Thank you to Jon for an excellent experience!

lisas0384

18 de dic. de 2013

I like how Ben and the manager worked so hard in getting me the best deal for my lease as possible. Know I can enjoymy new Kia Soul knowing I got the best deal.

geraldineocean

17 de dic. de 2013

I went on a Thursday to get a quote for a alternator and was given a fair honest quote and Shari Borlaug had greeted me right when I came in. I have always owned a Hyndai and have liked Hyndai very much but not liked any Dealership Experience until Shari Borlaug and the KIA Service Center. Shari Borlaug was Patient Kind RESPECTFUL THOUGHTFUL and LISTENED TO WHAT MY NEEDS ARE> The Women Presence at KIA IS Important Needed for Women still get taken advantage of and if you are gay there is too much judgement out there. Women are Professionals and Buy their own cars. Would like more products sold in Service like a package of oil changes and the actual manufacturer's warranty expectations of maintanience on the New Kia Soul I want to purchase front hard plastic Kia Floor Mats and Front Kia Seat Covers but not break the bank. I felt pressured at time of signing the lease to buy more products then what i was comfortable with. "Shari went above and beyond to connect with me in a personal meaningful way".

rememberthemaine99

16 de dic. de 2013

Shawn did not "oversell" the car. He just gave me the facts. I appreciated that. Being polite goes a long way with most people. I was also helped by manager Cal Steele. I would buy another car there.

sourdoe207

14 de dic. de 2013

Sales staff delivered on the deal I wanted. They kept their word. I am happy to be able to find a group of people that look out for the customer. I would gladly recommend Luther KIA to anybody that is looking for a honest dealership.

zamman

13 de dic. de 2013

This was my first experience using a service center at a dealership. Scheduling the service was quick and easy and I received excellent customer service and was in and out in a very short time.

mjbrown65

12 de dic. de 2013

fast friendly courteous service! Brandon did a great job and answered my questions and estimated service time was less than expected. Comfortable customer waiting area.

ardiejohnson

12 de dic. de 2013

Everyone there was Very friendly-helpful-efficient-answered all my questions--Great Customer Service by all! I've recommended Kia to my friends/family-- Very happy to find a dealership I can trust-totally!

CodyLewisOaks

12 de dic. de 2013

My wife and I just leased a 2014 Kia Sorento from Luther Kia of Bloomington and it was a wonderful experience. I chose Luther because I purchased my first car from Luther 12 years ago and it was a great experience then, too. We arrived at the dealer and James was very willing to assist us in a test drive, but did not have sales desperation seeping from his pores like so many salesmen. He kindly pointed out the car's features and upside and allowed us plenty of time to inspect the vehicle on our own without him hovering. We got a fair deal on our car and financing options were simple, upfront, and clear. At no point did we feel worried about hidden fees or being taken advantage of. Chris Knutson went over the car with us at pickup, and the car was all ready to go, fuled up and heated. He went over the special features of the car with us in a very clear and friendly manner. Obtaining a new vehicle does not need to be a hassle--go to Luther Kia of Bloomington!

christinemarie911

10 de dic. de 2013

I have never had a positive experience at a car dealership. I had the best experience of my life buying my KIA from Luther Bloomington. All my oil changes have been yet another example of great customer service. They never over charge me or try to sell me something I don't need. They even mail me coupons via email. I'm always treated with respect and never talked down to like I'm some dumb woman whom doesn't know anything about cars.I will never go anywhere else to buy or service my vehicle for the rest of my life.Thank you Luther KIA for being so kind and courteous to me.

larsin4

3 de dic. de 2013

I came in not sure what I was expecting, and I left very happy with a new car. Thank you for all your hard work to get me into my new car. I'm very happy and greatful. I am now a KIA lover and returning customer.

H20s1957

2 de dic. de 2013

All of the staff was genuine and you could tell they cared about our satisfaction. No pushing, no badgering. We worked with Cal Steele, Sales Manager and Bayo Mustapha Jr. Both are and were great to work with in finding a car we loved and the Kia Forte was perfect. It means "A thing at which someone excels" and they both excelled. They worked with us on our trade to our satisfaction and we left very satisfied. Thanks to Cal and Bayo. I would recommend them in a heartbeat.John

maureannmetzger

2 de dic. de 2013

After my current vehicle expired unexpectedly, it was a relief and pleasure to work with the staff at Luther Kia. They made for a great experience purchasing a used vehicle. Both the sales person (Bayo) and manager (Brad) worked to make sure I was able to purchase a car within my budget. They negotiated a very fair price and provided great service to boot! Best car-buying experience ever!

wwestby

29 de nov. de 2013

Awesome service.Answered all my questions, patiently. Had my Kia in and out quickly, and even washed it for me,too!Way to go guys!

Lakeville11

28 de nov. de 2013

We purchased a Kia Optima the end of July with Bayo, we were so happy with our new car and the service we had, when we needed a new vehicle this month we already new we'd go back to Bayo at KIA. Loving our new Sorento and Optima!!!

GingerBadger

27 de nov. de 2013

The staff is always so easy to work with... I travel extensively and they are consistently great to work with--- early appointments work great for me... the dealership is always spotless.. This is the only dealership that actually listened to me when I bought my new Soul last year... which is why I purchased and continue to come back. Thanks everyone.

Clarabell

14 de nov. de 2013

The entire staff at Kia is very friendly and very accommodating. Brandon and James make sure that you are happy with product and service. The woman in the repair shop always makes the trip to pick up my car at the end of the day worthwhile.

MommaDoogie

14 de nov. de 2013

My car was serviced in a very timely fashion. When the key for my wheel lock wasn't found, Brandon went out of his way to make sure that I could still get my tires rotated once the missing key was found. Service above and beyond!

CharlesRosenfield

12 de nov. de 2013

Pat was an excellent sales rep. He was flexible and found a way to work within our budget. He found the vehicle we wanted and had everything ready to go in what was a very painless experience. Pat was friendly, knowledgeable and very easy to work with.

maxmuskie

12 de nov. de 2013

James Osmondson and his manager were very nice to work with, and we made a purchase and would definitely buy another vehicle there again! Thanks so much!

Motogirlie

12 de nov. de 2013

James was great! He was very patient and took the time to make sure I was informed and comfortable with my purchase. I would absolutely recommend him!!!

jsjdsalwei

7 de nov. de 2013

By far the best leasing experience I have ever had in the 6 vehicles I have leased. Bayo was great to work with, very knowledgable and no pressure from him what so ever. Told him what I wanted in the Optima and he directed right to exactly what trim I wanted. Didn't try to push me into a more expensive trim or upsell features I didn't need or want. The whole staff were great as well. I think almost every salesperson I walked by acknowledged me with a hello even thought they knew I wouldn't be working with them. Finance and sales manager were great as well. Whole process took maybe 2 hours which for me was unheard of in my past leasing experiences. I would highly recommend Luther Bloomington KIA and will definitely going back when I need to lease again.

A06181

6 de nov. de 2013

Brandon was excellent to work with. He actually found me additional savings through a corporate campaign that Kia was sponsoring! He was friendly and very informative. I was looking to purchase 2 snow tires for my Kia Soul and he was able to explain that for the short wheel base of the Soul, it was necessary to have 4 verses 2. If I had purchased only 2, the front tires would have gripped the road - but the back would slip around if I was turning a slippery corner. I really appreciated learning about this and he explained it in a clear and concise manner. I did not feel at all that he was trying to "upsell" me - as many dealers do these days. I really appreciated his knowledge and guidance with this.

smartinson

1 de nov. de 2013

Hello,I recently purchased a vehicle from a young man by the name of Matt Douvier at Luther Kia in Bloomington. It was not even a minute entering the main atrium of the dealership before I was welcomed by the salesman. We got right into something I was looking for to purchase. I was offered a beverage and to the lounge area while some of the paperwork was being approved and submitted. I did notice while those items were being processed Matt had already started helping another customer in need which he must of had been working with previously, but had made sure to continue to update me with the progress and made sure I was not forgot about. He has also since followed up with me along with another customer service rep on my purchase from the dealership. I hope that I do not have to purchase another vehicle soon, but when the time comes I plan on coming back to Luther KiaThanks

Boosjt0

30 de oct. de 2013

The service was done on time and correct Adam was very nice and polite good job as usual.Can not wait to come back for another service

billhoppe2

30 de oct. de 2013

We picked up our second KIA Soul last evening at Luther KIA of Bloomington. This one we leased and the terms were just right. Bayo was our salesman for the first Soul as well as this one. He did an outstanding job. Don and Dan the managers were very courteous and professional. Jimmy, the business manager, was very polite, knowledgeable and forthright. I am 63 years old and have leased or purchased many cars in my time. These people treated us better than any other car dealership staff has ever treated us. My wife's experience purchasing her KIA is what led us back to Luther and in particular Bayo Mustapha Jr., to lease another one. My wife's Soul is white and mine is black. Hopefully there is no double meaning here. These are great cars with the best warranty in the business and I would highly recommend Luther KIA of Bloomington, Mn. to anyone. Thanks.

R2LA

30 de oct. de 2013

Brandon Blommer did a great job . Super communication on what was happening and a very fair price to resolve the issue I had with my Kia . I would definetly come back and work with him if my Kia would have another problem . The car is running great so I am not see him for a while

lula58

29 de oct. de 2013

Bayo greeted us as we walked in the door, and from then on we were his top priority. His knowledge of our car, and his ability to explain it to us was incredible. He and his boss Dan got us the car we wanted and loved.

KCRussell

28 de oct. de 2013

I came to this dealership on a research project looking for the best deal but also dependability, great gas mileage, smooth ride, and safety. I met Jamie and informed him I did not want pressured into buying a car. He LISTENED to what I was looking for, my budget, and especially safety. He asked all the right questions even some that I did not think of. He suggested the Hybrid. We took a ride and at that moment I knew I was sold. I didn't tell Jamie as I still wanted to research, I was skeptical. I talked to a lady while waiting for Jamie and we shared stories of my past KIA ownership. Again, she was an Optima person herself. After my test drive, Jamie did the one thing no Luther Dealership had done, he handed me a 2013 KIA Optima booklet. He also talked briefly on Crystal coating, MN Option package, etc. I stared in utter disbelief. I told Jamie I was shocked. I came home read the booklet, researched more. Traced my mileage for the week and called back suggesting a smaller vehicle like the Yaris or Sportage. For every reason I came up with for not buying the Hybrid, Jamie gave me 10 good reasons to buy. On Saturday, I was pretty down, as the bank had given us issues on my inheritance and I thought it was over and I would have to start all over again. Between Jamie and the Finance Manager I came home with my Optima Hybrid. Would I recommend this dealership? xxxx straight I will and the staff also. Everyone even those I did not interact with was friendly, smiling, polite, respectful and most of all FUN. I never had an experience in buying a car like this. It was fun, educational, and the staff (from Sales to Finance) was GREAT! Thanks so much KIA of Bloomington for coming into my life and making such a great experience.Thanks AgainKrista Russelll

Jeanneasp

24 de oct. de 2013

I stopped in on a whim 9 days ago and spent time with Jamie. I had been thinking about a Kia Soul so we took a test drive. I really liked it but had not intended to get a new car that day. I talked to a couple of people that I saw had a Soul and heard all good things. I called Jamie and said I would like to come in again to talk about the car. We set up an appointment for Monday at 5. When I arrived, he was waiting for me. We took another drive, did some paper work and the process began. I decided not to do a trade as I felt I could do better selling my vehicle outright. I wasn't ready to take a new car home that night and Jamie was very accommodating . He would deliver the car to me whenever it was convenient. He brought it Tuesday, went over everything inside and out again. I was very pleased. I gave Jamie a ride back to the dealership and I was the happy owner of a Kia Soul. Did I mention the color? Alien green......a pleasure doing business with everyone. Jeanne Asp

Jerec003

22 de oct. de 2013

From the second I walked in the door the staff at Luther Bloomington Kia was friendly and welcoming. Despite being very busy James took the time to walk me through my different options and to make sure I was getting the car I wanted. I never felt pressured into committing to something I wasn't 100% certain on. I would definitely recommend Luther Bloomington Kia and James in particular to anyone looking for a new car.

Irskdream78

19 de oct. de 2013

Great people to work with! I appreciate everything they helped me with & how they treated their customers. They are an asset to the Kia brand.

KenEarly

17 de oct. de 2013

Ben Strathman was very friendly and helpful, plus informative, in assisting me with all the paperwork involved, finding the vehicle I wanted and attentive to my needs when we found ourselves waiting for others. He was very knowledgable concerning all the nuts and bolts of the Kia Soul+ and was excellent in passing that knowledge to me. It made buying a new car an extremely pleasurable experience, surprisingly.

nahawley7

16 de oct. de 2013

I went in to this dealership by accident, and ended up finding a car I really wanted. I was asked if I was in the "right place" and if I was "sure" due to being dressed in jeans and a normal t-shirt. I traded my car for an amazing looking BMW X5. When it broke down the first time (4 weeks after I bought it) I was told they didn't know anything about those cars and I was supposed to work with the BMW dealership. When I called them back with results and asked for warrenty to cover it, I never received a call back. I called numerous times and was just ignored- no return calls and no emails. It has broke down 3 times since then and I have only owned the car for 10 weeks at this point. Very dishonest place and their "inspection" only checks for a leak- do not buy anything except their brand as they do not test or do a serious check on any vehicle. They also do not have mechanics that have knowledge about any brand other than Fiat but they will tell you they do. In the end, if you want a vehicle that is not a Fiat and you do not want to be treated terrible because you don't look rich, do not buy from here.

mnmastif

9 de oct. de 2013

If you are looking for great service, a great car at a good price, give Matt a call. I am in the car business myself, so I wasn't sure how this would work out. Ended up working with Matt in sales and he did a fantastic job. Very attentive to our needs and made my wife feel very comfortable. I would recommend Matt a 100% for anyone buying a car. Give him a ring!!!

shallbeck

9 de oct. de 2013

Everyone was just great. In all ways. I got a great car and saved almost 2% on my interest rate. They were extremely helpful and considerate. I can't say enough good about these guys!

samuelthulin

8 de oct. de 2013

Super friendly service and a very efficient team. We will definitely keep coming back. The staff is very trustworthy, informative and personal. If you want great service, Luther Bloomington KIA is where it's at.

hblumy16

7 de oct. de 2013

Great customer service, very helpful and informative. Being a woman, I've been taken advantage of at other dealerships and overcharged. Here, they were great and honest!

Iphone4s

30 de sep. de 2013

I have been working with Shawn for about 4 months. I intended to buy in June/early July but was forced to wait until the fall. Shawn understood my situation and we agreed to be in contact on a month ending basis, no pressure, just a follow-up phone call to check-in and see how my situation was doing. Being in sales for many years, I understand and appreciate patience. Shawn listened to my problem and didn't force me to do anything as I told him when the time came I would be ready to buy. I was impressed that he went to work when I asked him if I could test drive the Cadenza for a day. There were no hassles he just got me the car. I drove the car and bought a new Cadenza a day later.The dealership was great and I received what I thought was a good price on my car. The whole experience at the dealership took less than 3 hours (amazing!) and I drove home in my new Cadenza. I would highly recommend Shawn if you are in the market for a car. I also give a "thumbs-up" to the dealership as well.Ivan Doneshefsky

MyKiaX

30 de sep. de 2013

Had a spare key made and keyless fob program for my 2013 Kia Optima. The service department did a great job. I would recommend this Dealership to anyone who needs their vehicle get service done right and in a reasonable time.

smit1691

23 de sep. de 2013

I went to Kia looking to buy a used car and then Pat came up to me and started asking questions. Pretty soon he was asking if I had thought about getting a new car. I kind of laughed and said no but pretty soon I was convinced that this was a great deal for me! I am leasing a Kia Optima since they had such a good deal on them. I'm so happy with the car and very happy that Pat started asking me about what I wanted. I never thought I would have a new car!Thanks Kia!

ramirezcassandra

23 de sep. de 2013

Best experience with a dealership. I was recently a CarHop customer and was not thrilled about going through a dealership again. Chris on the other hand told me my options and made sure it was the decision I wanted to go through with. At the end of my visit, I left with a new Kia Optima! My first new car, with lower payment than i thought i would qualify for. Thank you everybody! You made me happy and my family jealous!

sosmunds

16 de sep. de 2013

I brought my car in 3 times before it was fixed correctly. My car randomly wouldn't start a few months ago. After a few Google searches and opinions of others, etc, I determined it's probably a bad starter. Brought it in the first time and asked them to look at my starter. They said it was fine, i went home with an oil change. A few weeks later, it randomly stops starting again, so I brought it back a 2nd time. They are stumped because they checked everything (including a 3 year old battery, to say it was healthy), make me leave my vehicle overnight to check it out. They call saying they think it must be a dead cell in the battery and they'll replace for $130. I say Ok because it's worth a shot at this point for the fix, go to pick up my car. Get it home and it won't start 4 hours later when i need to go somewhere. I call right away and say "Hey, battery isn't the issue, I'm bringing it back as soon as it starts again". It doesn't start, the next morning so I pay to tow it in. They call back and say "it's your starter. We will replace it." I asked if I could get my money back on the battery because it clearly wasn't the issue, but they said "The battery needed to be replaced too because the starter was wearing it down." Which doesn't make any sense what-so-ever. I would have appreciated even an apology, or just someone admitting that the dealership was wrong instead of making up some "oh, no, really the battery was bad" excuse, when I do remember just a few days ago when they said "the battery tested fine and we're stumped." I think the fair solution would have been for me to get my original battery back, or at least split the cost of the new one with the dealership. This is why I'm giving such a terrible rating (which I hate doing, because the people seemed friendly enough).

BayoIsTheBest

9 de sep. de 2013

Our experience was pretty good. We definitely appreciated Bayo and his friendly and welcoming personality. We were absolutely AMAZED at his knowledge of the inventory and the features of the vehicle we purchased. We did not like the amount of time it took to get from one step to the next. We were there for several hours and saw a few sales people goofing around while we sat waiting. That said we did appreciate seeing they had a sense of humor and friendly atmosphere for the most part. We also did not like that we specifically said we wanted to see numbers for two different vehicles before we made a decision and then were called to the finance office to sign papers for the more expensive one. When we mentioned we wanted to see the numbers for the other vehicle the finance individual (who was NOT a "people person" said "I thought they already showed it to you, I apologize. Anyway, just sign here, here, here....". We felt like we were put on the spot in a very uncomfortable position and pressured into purchasing a vehicle we had not had time to discuss. Overall, we are happy with the vehicle we purchased, not the price but...and we were very happy with Bayo, AWESOME sales rep and probably the best part of our experience that day! So a big thank you to him!

dureen

3 de sep. de 2013

Our experience with Noah was very pleasing...he was personable and very helpful in guiding us thru the process.We would definitely come back and would recommend family and friends to purchase from Luther. All of ourexpectations were met and we received an awesome deal on our new KIA Optima, Thank you.

jcalva

30 de ago. de 2013

I was referred to Jamie Osmondson by my daughter, who purchased a Kia car from him. I specifically phoned him, described what I was looking for and when I arrived he had a Kia Optimum equipped and of the color I wanted ready for me to inspect. Following arrangine for leasing the vehicle he patiently and meticulously reviewed the manual with me and showed me and explained the cars many excellent features.It was a completely satisfactory experience for me and my wife.and I will recommend him should someone be considering a new car.Jaime Calva

Khoule

30 de ago. de 2013

Very happy with the no-pressure sales approach and the option to lease or purchase. Turns out it was more cost effective for us to purchase.

DeeDeeDhein

26 de ago. de 2013

I originally wanted to lease a car, but knowing I had bad credit, I was not able to. Luther was able to find me a loan company that would finance a car for me and I am thankful for their hard work!! Thank you for all your service! It was great! I really enjoyed talking to Chris too, he made me feel comfortable and have a good time during the process.

SHolland11

26 de ago. de 2013

I went in and expressed what I was looking for and what I wanted my payment to be and I left with a new Optima exactly with the terms I was looking for. Chris was great!!

mmm2020

25 de ago. de 2013

The vehicle we purchased had several issues that required fixing. The dealership did every thing in their power to make sure everything was done to our satisfaction. Kevin Hood was very professional and helpful with all of our requests.

eandcclark

21 de ago. de 2013

Entering into the Bloomington Kia my husband and I was greeted by Bayo with a smile and very eagered to help. Bayo sat us down asked us what we were looking for in a vechile and what we did not want. Bayo hit a home run because after a few hours we were driving away in our brand new 2014 Kia Sorrento. Thank you Bayo and the Bloomington Kia team.

DavidGoldstein

16 de ago. de 2013

David Luther Is Very Luck To Have These Indvidual's Working For Him, They All Now How To Take Care Of A Customer And The Customes Needs. They Are All Pros. And They All Know The Business Very Well.

Haharrison

14 de ago. de 2013

Loved everything about Luther Kia!!! Ben helped us find a wonderful car! Kevin worked his magic to get our car payment where we needed it! Dave made the paperwork a breeze, and assured us this was a great purchase!

ladysarah11

13 de ago. de 2013

Ben is amazing!!! I had no intentions of buying the first car I test drove or buying my first day of shopping, but because Ben made it such a seamless process, it happened! He is genuine, sincere and has such a relaxed style that it made buying a new car as stressless as possible. I highly recommend Ben. Thanks for finding me the perfect new car, I love it!

joycemhoppe

6 de ago. de 2013

Upon entering Kia we were greeted by Bayo. He was very friendly and knowledgeable. He asked us questions to find out exactly what we were looking for and then proceeded to getting those needs met. I am super happy with my new Kia Soul. Bayo kept up updated on every step of the process and answered all of our numerous questions. I would definitely recommend Bay and the Kia dealership for a car purchase.Joyce Hoppe

ThereseWiebelhaus

5 de ago. de 2013

I First looked at the Kia Soul approximately 18 months ago. I ended up buying a different vehicle that after a year of ownership I wasn't all that thrilled over. The week of Memorial day I decided to look at it again. I have never been able to get financed without a huge down payment or suggestion of a co signer. I wasn't willing to do either. This time I was willing to make the payments due to the fact I was tired of someone elses problems and huge repairs. I dropped my paperwork off with Dave on Wed. On Saturday he was telling me he got me financed with no money down and no co signer. I still am so thankful to Dave for his hard work in making this happen for me. I know he worked really hard as my credit is absolutely horrible. If anyone is having 2nd thoughts about their credit issues and weather or not it can happen for you. Give Dave a call. He's the miracle man.BTW... I LOVE my new Kia Soul.. Its such a fun vehicle. and seems to handle really good in the rain. I cant wait to see how it will handle in the snow. Dave is a very courteous man. He seems to understand a lot of everyones situation.THANK YOU DAVE I really appreciate what you did for me.Love the warranty also. 100,000 mies or 10 year is alot of peace of mind for a single gal who has no help with repairs. Its the perfect car for me.Therese

CoreyBenson

5 de ago. de 2013

I walked in with a difficult situation - I'd recently purchased a vehicle I hated, and that wasn't getting the job done. I knew my credit was merely so-so, and we already had a car payment on a new car. Bayo took everything I said into consideration, and was able to get us into the car we wanted. My wife is happy, I'm happy, and our 14-month old is now safer than he was. Look for Bayo if you got to Luther Kia... he's great, and appreciates a sense of humor!

elmocat306

31 de jul. de 2013

It was scary at first going to buy my first car. Ben made the whole process very relaxing and he was very informative about my new Soul. He really know his stuff. He was able to answer all my questions. He got me into the car I have always wanted. Adam explained all of the paperwork that I had to sign and answered all of my questions. I could not be any happier. Thanks Luther Kia for everything.

mlindy

31 de jul. de 2013

Very professional throughout the process. We had a very good experience including the test drive all the way throught the final checlkout with the car and all of the features.

KevinChristenson

28 de jul. de 2013

From the second I walked into Kia Bloomington to the delivery of my new 2013 Kia Soul +, I was taken care of by Zack Hanebeck. Make sure you ask for him by name! ~Kevin Christenson.

kimperious

23 de jul. de 2013

I went in to look for a new car with an offer from one financer and they found me a better deal with another. I was interested in a few different models and instead of leading me to the most expensive of the group, they lined me up with the one that fit me best, which happened to be the cheapest of the models I was considering. I love my Kia Soul!

kvsell

23 de jul. de 2013

Luther Kias Sales Consultant James Remer, who works with internet sales, did a great job for me. He got us the best deal I found anywhere in the area and he went beyond the norm to facilitate and accommodate my needs to make the sale possible for us. Our thanks to James and the friendly staff at Luther Kia.

hope1421

22 de jul. de 2013

Very courteous, friendly and helpful. Quality work done very quickly and done right. I appreciated the shuttle picking me up at work when my car was done.

Baringold9705

22 de jul. de 2013

We have been coming to Luther KIA in Bloomington for several year snow. Samantha is by far the most wonderful person to work with! She even takes the time explaining things to my always curious 5 year old son. Today she showed him the different things she can do with her computer. I have worked with other service coordinators and they are all helpful and efficient, but Samantha is the best!

jimmar45

22 de jul. de 2013

I would not recommend this dealership to anyone. Kevin(sales Manager) is a pompous aatathole. Kevin is the guy who walks around the dealership wearing a winter North Face vest even when it is 95+ degrees outside. He is rude and will lie right to your face. I am fortunate enough to buy at least one new car a year and never had dealings like this before. It took me over 7 hours of waiting amd three visits to get a car because of their constant mistakes and making you wait while Kevin walked around like he was god. James Loney was great and deserves a slap on the back to have to put up with Kevin. Stay away from this dealership!!

average233

18 de jul. de 2013

When Cathy and I walked into the Kia dealership we were expecting to meet up with Teresa and instead we were introduced to Matt Douvier, Matt has a welcoming smile and a strong hand shake that let's you know he is there to help you. While waiting for the results from our credit score Matt never left us alone and was just a bundle of joy to talk to. I had heard of you thru a friend at work and everything he said about the Kia Dealership was spot on!!! It started with a E-mail to Theresa who called me back with in 10 minutes, To where I was introduced to Matt Douvier and ended with Dave in Financing witch = "TEAM WORK"!!!!, Myself (Steve) and Cathy Davis cannot express the Gratitude we have for the friendly Staff at Bloomington Kia and look forward to passing the "WORD" on to my friends as it was passed on to me, Sincerely: Stephen & Catherine Davis (Very, very satisfied customers)

VickiCuno

17 de jul. de 2013

Samantha was very helpfull from the time I arrived until the time she walked me over to check out. Waiting area was very clean. Had a comfortable wait while my vehicle was being serviced.

thewinships

15 de jul. de 2013

They got me in on the same day, took care of service issues and completed it ahead of schedule. Nice facility and very helpful people.

danijcarlson5

14 de jul. de 2013

I had a great experience at Luther Kia of Bloomington. Not only were the sales people nice and friendly but they were not pushy. The customer service was superb. I wasn't sure if I was going to be able to afford a new car and luckily the finance people at Luther Kia made it happen for me.

shanistar723

12 de jul. de 2013

Luther Kia was wonderful! My husband and I went in to look around and got immediate great service and information. The staff was 100% accommodating and did what they could to make us feel as confident and comfortable as possible about our choice . We got incredible rates, an incredible package and explicit details from the guys who helped us! We walked in not sure what would happen- hoping to purchase/ lease a new car- and drove off the lot with a new Kia Soul! We couldn't be happier about our choice!

KJBel38

11 de jul. de 2013

Thanks to Don Daniels for working with me to get the car in my price range and waiving the down pmt as a courtesy due to miscommunication .I truly appreciate it. Also , thanks to my salesperson, Ben who was very nice.

Djpeder

11 de jul. de 2013

I walked in with what I thought would be an expensive repair and in a very short time I was informed that my issue was a minor one and that they had parts. I was out in an hour and under budget. Brandon was especially helpful and courteous.Thanks.

lorimanley

1 de jul. de 2013

Purchased a new car here and the words honest,truthful and trustworthy are just a few words that describe my experience with Ben and Ryan at Luther Kia of Bloomington. How rare to find a business that at all cost my happiness as a customer is really their number one concern .and they stood behind that promise. they did whatever it took to make me happy no questions asked. Most dealers just need that signature on the bottom line and your out the door, on your own. I have owned many cars in my life and have never had such a positive experience. We plan to send our son there to purchase his first car, we have no doubt he will be in good hands. Thank you so much Ryan and Ben!!!!!!

SRG01

1 de jul. de 2013

Bayo M and Leon were wonderful to work with! My husband and I had a very pleasant and fun experience trading in our 2011 Kia Sorento for a 2014 Kia Sorento! I will recommend these guys to my friends anytime! Thanks again! SRG

Mer5432

29 de jun. de 2013

This was my first new car purchase. Everyone at this dealership did everything possible to make sure I got everything I wanted in a vehicle and that I understood what was going on with the process. They were friendly and helpful but not overly pushy. I love my new Sorento and have no complaints about my experience at Luther Kia of Bloomington.

kathyharry

29 de jun. de 2013

Our experience was over the top. From the moment we walked in James Loney approached us and from that point we looked, we asked questions, he made us feel comfortable with no pressure. James was personable, up front on detailed questions, and from just stopping in to "kick tires", within a few hours we had a deal. A deal within our financial range and we walked away feeling good about our experience. James was awesome. Anyone that can win my husband over with his type of personality, had to work hard at it and James did. We had looked at several places before we stopped in at KIA. "Kicking Tires" as my husband always says. Luther Bloomington KIA won us over. We look forward to working with KIA as we maintain our car. From James, to the financial support team to Samantha in the service department, the personnel at KIA were tops. We are excited about learning about our new car, even if it took us 2 hours to figure out the configuring our garage door and car openers, we are pretty smart, but it took us the website, a few calls to 1800 help and a call to James....we got it :) So life is good. Congrats KIA we are true car friends and we will certainly recommend your services to any of our friends or family that may be looking for a car.Thank you.Harry and Kathy HandzlikNew Prague,MN 56071

Dallas999

28 de jun. de 2013

For a woman it was a snap.great service thanks very muchNeed more women magazines in waiting room How about a donut machine soon

kwd50

26 de jun. de 2013

My Kia experience has always been outstanding. That said, the post-service review process for a simple oil change is tougher than the service itself. I was told that I would be asked to do an online survey, and should contact the service rep directly if any aspect of the service was less than "10". If the survey is not timely completed, I get follow-up calls from the dealer. Telling the customer that anything but a "10" is a failing grade does not foster honest survey results...a little like saying that my child will be held hostage pending receipt of a favorable review.

hisleoo1

25 de jun. de 2013

Luther Kia of Bloomington was awesome! We worked with Bayo Mustapha Jr. and he was very friendly and took the time to actually listen to what I wanted and was looking for in a car. He didn't try to push me either way..he actually listened to what I wanted. The business managers were very informative and helped me get a car that was in my price range. I would definitely go to this dealership again and would highly recommend Bayo to my friends. Visit them.. you won't be disappointed!

AshleyCameron

25 de jun. de 2013

I feel like I have been tricked. I was sold a warranty that has not cover a single thing in the 9 months I have owned my vehicle. When I asked for more information about my warranty - I was given a piece of paper with a phone number circled and told "You could try them" WONDERFUL - thanks for all the information. As a younger car purchaser - I wanted to build a relationship with a dealership and continue servicing and purchasing there for years to come. That will NOT happen here. I understand the warranty may not be something you have complete control over but I think it is essential to properly convey what to expect to a potential buyer. This did not happen in my case. The gentleman that sold it to me said "it's worth every penny it covers almost everything". I am 0-5 so far and have been told I need $400++ in service that won't be covered. Ultimately shame on me for not seeking out more information originally. But lesson learned. And also shame on you. You have F'd a potential lifetime purchaser and referral giver.

shaugdahl

18 de jun. de 2013

I purchased a brand new 2013 Kia Sorento SX this past November. My first scheduled service at 7,500 miles has been fantastic. The only issue on the vehicle thus far is a small intermittent rattle in the front dash that the dealer is trying, but having a hard time finding (and it only happens in cold weather, so I'll have to wait until this fall to bring it up again.) A couple of other nits (including washer rust around the bumper insert found only on the SX) are being fixed at no cost to me under warranty.Other than that, I'm very pleased so far with the support for my new vehicle and time will tell how well this holds up as the vehicle gets older... and the warranty expires "down the road" (pun intended.)

AuntieRhonda

18 de jun. de 2013

Every step of the process went as smoothly as possible. From making the appointment to shuttling back to pick up. Thanks.(It was reassuring to see some of the folks from my Saturn-owner days, too.)

bskrumwiede

16 de jun. de 2013

Was looking for a used car with low miles and a good price. I had been looking all week with no luck. I had stopped by the dealer the weekend before and seen a couple of nice used cars. Stopped later in the week and found the perfect car. Unfortunately, it was not available for a test drive, but Jamie (James Osmondson) double checked and the part had arrived earlier in the day and he was able to arrange the test drive that evening. Jamie was great to work with, professional, no pressure, a wealth of information, and was able to answer all of our questions. He worked with us that evening to get the paper work put together and even showed up the following day, on his day off, to make sure that everything went smoothly. Great customer service! I would recommend this dealer to anyone looking for a new or used vehicle.

bjhgwh

12 de jun. de 2013

Have always felt comfortable making appointments with Luther Kia as they treat us with respect and care about our concerns. Brandon has spent a lot of time with us getting the BlueTooth to work!! All of the service appts have been made quickly and have been handled expertly. Love this dealership!

cmd1556

12 de jun. de 2013

I have a 2005 KIA Sportage that is a great vehicle. I bring it to service at the dealership because of the relationship that we have built with each other. I have worked with Brandon Blommer and he is always HONEST, understanding, and willing to work with me. I am treated with respect and leave the dealership always confident that my vehicle is in great hands. Brandon gives me options, finds the best price, and I appreciate most that he knows my vehicle's history and remembers what I have had done and what is coming up better than I do. Thank you for good honest service -

xzd4bp

12 de jun. de 2013

The high ratings I've given are due to the staff who took the time to help me. It started with Teresa Moore, BDC Consultant, who took my call and found the right KIa Soul that I was looking for. She made everything sound so simple over the phone and eased my mind. Then Jim Johnston, Sales Consultant, greeted me as I was stepping outside my car. He told me Teresa had informed him I was coming and he had the car I requested parked in the front! Jim made me feel very comfortable with his at-ease personality and not once made any comment about being a female attempting to find a vehicle. Last but not least, Don Daniels, Car Manager, already had all of the financial documents ready for my signature. He took his time and explained all of them to me.Thank you for the team effort and great communication that helped me land my awesome Kia Soul.Sandra Salazar

TwinkieTime22

11 de jun. de 2013

I was without a car after my engine overheated and blew some gaskets, so I needed to get a car this weekend. I spent a lot of time and research online, and came to Luther Kia on a whim. We were looking for a whole different style of vehicle and stumbled upon a great 2011 Nissan Altima. Took it for a test drive, where Zack explained the benefits and advantages of this car. We continued the search around the metro, but ultimately couldn't find anything that matched the Altima at Luther Kia. The price, the condition, and the staff were amazing to work with and made purchasing my first used car seamless and stress free!

jillgoldstein

9 de jun. de 2013

I had a fabulous experience at your dealership. Ryan was able to locate the vehicle I wanted in Duluth and he arranged for it to get to his dealership right away. When Ryan left town, I spoke with Kevin via the phone several times and he was very helpful. Jimmy helped me when I came into the dealership to pick up my vehicle. He went over the car in great detail and he even spent time syncing my phone to the car. I was so impressed, he did not need to spend that extra time with me and I really appreciated his help. Jimmy was great to work with and I am hopeful that I am able to send family/friends his way. Dave helped with the financing and he did a great job as well.

patrick12345

8 de jun. de 2013

great experience would do it again i liked doing business with bloomington kia. sale and finace did everything right. i will recomend to those that are looking for a car

willyvann

7 de jun. de 2013

Visited Luther Kia on my way to test drive a used VW CC in St. Louis Park at Westside, test drove an Optima with Mr. Johnston who thoroughly probed my auto needs [in a very helpful, friendly manner] and explained the outstanding quality , ride, styling and price benefits of a new Optima. I test drove the VW, then called Mr. Johnston to fit me for a KIA. Luther Kia took care of my needs and had me on the road in an hour. Great people, great dealership.Thanks

RyanBuhrke

5 de jun. de 2013

The sales and service personnel were very professional and allowed my wife and I to shop for and purchase our new vehicle without being pressured or having to play "games" to receive the best price.I was more than pleased with my purchasing experience at the Luther Kia dealership! I also want to recognize our Sales Consultant, Bayo Mustapha Jr. In shopping for my Cadenza, I went and test drove many BMW's, Audi's, Volvo's, etc. To say that I have dealt with a number of sales consultants would be an understatement. Bayo was a consummate professional in working with us, not only was he pleasant, he also had a great deal of knowledge about the vehicles we drove; in the rare event he did not have an answer for me, he went above and beyond to get those answers. He also stayed with us very late, after the dealership had closed, to ensure that my wife and I felt comfortable driving our new Cadenza home. I also want to thank Adam Burns, for also being flexible and staying late after the dealership closed to help us finalize the sale!In short, one of the main reasons we decided to purchase our new Cadenza from your dealership, versus one closer to our home in Woodbury, was that we preferred to work with Bayo.The other main reason was that the show room and service waiting area were clean, well-lit, and maintained. I had previously visited another Kia dealership in the Twin Cities, while I wouldn't go so far to call that dealership a "dump", after I took a short walk-through found the show room and service waiting area were not anywhere near as well maintained as Luther Kia of Bloomington.

dmflyer

4 de jun. de 2013

I stopped in to check out a vehicle for my wife. In the end we received a better deal than another Kia dealer, the experience was the most pleasant new car buying experience I have ever had in nearly 30 years of car buying. Chris was very informative, low pressure and friendly. Thank you, Luther, for a great new car and great experience buying (leasing) it.

skjones

30 de may. de 2013

GREAT EXPERIENCE!!Pleasant people! Found the car that I wanted, they were quick with getting us through the whole process. Shawn was knowledgeable on the Kia Soul and took the time to show us how everything in the car worked. Lots of fun stuff in the Soul. I would go back and would recommend it to anyone that asks. HAVE A GOOD DAY !!! SO FAR SO GOOD! - I LOVE MY KIA SOUL :)

isaknsam

26 de may. de 2013

I came in for a used car and left with with a brand new car that I leased. Never expected to walk out of the dealership with a new set of keys. Nothing but good things to say about your business!

CassiCarpenter

24 de may. de 2013

After having a horrible experience at Morrie's Kia in Minnetonka I went here and the guys were great, and the car buying experience was great!! I would recommend them to anyone looking I get a new car!

ajm1024

22 de may. de 2013

I just starting leasing a 2014 Kia Forte and I love it! The dealership was great, they worked really hard to get me what I needed at a price I could afford. It is my first time leasing and they were very helpful with that. Shawn, Donny, and Adam were super helpful, and I would definitely recommend them to anyone. Thanks for the great experience!

tyan1857

22 de may. de 2013

I wanted an Optima for the right price and James got right to work on the numbers. The price was right and the car is awesome. Packed full of features I never expected for the price.

StevenWalters

22 de may. de 2013

My wife and I stopped at Kia of Bloomington and immediately were greeted by Shawn Schmidt, he was extremely friendly and knowledgeable about the vehicle we wanted. So we ended up ordering a white 2013 Kia Optima and the delivery date was scheduled for May 20th. When May 20th arrived, we received a phone call from Shawn letting us know that the vehicle was damaged in transit and we could no longer purchase that car, however, he was extremely quick to find the same vehicle in black from one of their sister dealerships. We went out there the very next day and fell in love with the vehicle and ended up driving home with it that night. I would also like to add that we worked with Adam Burns in the finance department and he could not of been any better, he had excellent customer service skills and made us feel very welcome!! What a great place to buy vehicle!!!!Needless to say, I would highly recommend buying your next vehicle from Kia of Bloomington. We had a hiccup with the vehicle that we originally wanted but they remedied the situation immediately and made us very happy customers! I give them 10 out of 5 stars!!!!

Holmgirl21

14 de may. de 2013

Purchasing a car can be a hard decision. Our experience with Luther Kia in Bloomington was nothing but exceptional! Starting out our quest, we ended up calling the dealership and speaking with Zach about one of the used Kia Sportages on the lot. At first, I didn't have a lot of knowledge about the vehicle I was inquiring about, but Zach was more than willing to share what he knew about the car, quality and the features it specifically had. He was kind, courteous and very knowledgeable on the phone. He followed up with a call back later in the week and we chose to come in for a test drive. We were greeted kindly by Zach when we arrived and he made the test drive experience pleasant and the decision to purchase the Sportage easy. Never once, did we ever feel pressured or pushed and he gave us the time to think about the purchase. He made our experience one of the best buying experiences we have ever had with any vehicle purchase. Our trade in was given a very fair price and we respected the honesty. We worked with Dave and were able to get the paperwork and financing taken care of that night; both staying well past 'closing time' not ruiishing any of the decisions at all!! Samantha called me after the purchase to line up a time for the service appointment and was so kind on the phone; patiently working with me and my schedule, lining up a rental and keeping me updated through the process. Never had I had such a genuine, honest and consumer based experience with a purchase and service of a vehicle. It shows that Luther Kia of Bloomington's employees take pride in their customer service they provide and stand behind their quality products. Thank you all for an amazing purchasing experience and a car I absolutely love!! These employees definitely go the extra mile and it shows!

spookykeller

14 de may. de 2013

We called Kia the morning that we purchased our vehicle to see if we could come by to take it out for a longer test drive. It's a big purchase, we wanted to be sure we liked it. Kevin said no problem. We were able to take the car out (Kia Optima Hybrid) for an extended period of time without any problems from the dealership. Needless to say we loved it! By this time it was after 5:00 and they would be closing by 6:00. At no time did we ever feel like we were there close to closing time. We were made to feel welcome and important. We did not feel like were making anyone stay late for us. We thought we'd be asked to come back Monday to do the deal but they said no we will take care of you right now!! Everyone was just great! Don Daniels walked us through our paperwork - both the trade we had and the new car paperwork with ease and explained everything to us in detail. Thanks! Kevin - thank you for getting us a deal that worked for us perfectly! There wasn't any hassle. We said we'd like to end up with this payment if possible and Kevin made that happen. Easy! At 7:10, an entire hour after they closed) Jimmy was outside showing us around the car, pairing our phones to the car, and making sure all our questions were answered. Again, we were never made to feel like we were making anyone stay late. What an amazing experience! There were a couple scratches that needed to be fixed and they took care of it. Their body shop did an amazing job!!! You'd never know a repair was made. The car is absolutely perfect. The experience was amazing! Thanks everyone for making the purchase experience fabulous. You all really know how special getting a new car is.

dabubbie

8 de may. de 2013

Vern was the most knowledgable, respectful and capable new car salesman we have ever had.He efficiently guided us to the car we wanted but didn't know it.If you want competence, kindness and no hard sell, ask for Vern.

intiharj

7 de may. de 2013

Since buying my Kia five years ago, I have used Luther Bloomington Kia exclusively for service. I have always been treated fairly, honestly and courteously. I especially enjoy working with Brandon Blommer because he is always on top of things, very knowledgable, and ensures that work is always done right the first time. I have used many dealer service centers in the past, but this is by far the best.

anthonyposki

7 de may. de 2013

I came to Kia for my first new car purchase ever. I worked with both James Remer and Jamie Osmondson. A majority of my interaction was with Jamie Osmondson, but my first experience was a test drive with Mr. Remer. The test drive was an effortless experience and an enjoyable one as well. It definitely laid the groundwork for what was a positive buying process. The remainder of my dealing was with Jamie. Jamie was very accommodating and quick to answer any questions I had - being a first time buyer I had plenty! Jamie was a huge factor in me purchasing from Kia, as he gave me a far superior experience to the other dealers I visited. Bottom line: when you go to Kia looking for a car, ask for Jamie Osmondson. This is not to say the other employees don't do fantastic work, but I know from experience he will exceed your expectations.

brw2298

23 de abr. de 2013

Samantha was very knowledgeable and honest with me when I brought my vehicle in for service. The only thing that was not acceptable was that my vehicle was supposed to be vacuumed, as it is done every time I bring it in for service. I had a lot of items in the back and back seat of my vehicle so I just asked for the front to be vacuumed but to my dismay, it was not. Also, I had counted on having a rental car to return to work with but was told that it cost $20 for the day, information that was not relayed to me at the time of scheduling. I would be returning within a few hours to pick up my vehicle so I didn't want to pay the $20 "day" fee when I only needed it to go 1 mile up the road to finish my work day for 4 hours. Another Kia dealership has always given me a rental car free of charge, no questions asked.

mranwars

23 de abr. de 2013

I met with Matt. He was friendly, courteous, and answered all of my questions. He was sincere without being pushy about buying the car.All the people were just great and I felt respected, and not taken advantage of. I would recommend anyone to buy from Luther. Great Experience and great people, including the financing department guy, Dave Ramy.

BonTom

22 de abr. de 2013

I was in today for my 7,500 mile "hard factory service". My visit was a BIG 10 from the time I entered the check in area until I paid formy service. Brandon Blommer and the gentleman who checked me in (after looking at the pictures I think it may have been David Boogren).made me feel that I was very important to Luther Kia. That makes me feel good. We bought our car a year ago and Brandon LeMire wasour sales consultant. He had only been with Luther Kia a short time. He did an excellent job. Your sales area was really buzzing that day.We will recommend Luther Kia (and Luther Auto) to anyone who asks for a recommendation.Thank YouBonnie & Tom Feher

carmenhupf

22 de abr. de 2013

Vern Prosser was extremely friendly and helpful. He was willing to explain everything to us in detail and was patient and informative. I would recommend Vern to someone who needed to buy a car.

Kcmay03

17 de abr. de 2013

We were very pleased with the quality of service at Kia. They really listened to our needs and helped us find the right car easily.

scooter55

17 de abr. de 2013

We leased a Sportage and worked with Brandon LeMire and Dave Ramy. They took a lot of time with us to get the vehicle we wanted. They were very professional and so patient with us. We will be back after the lease is up and either purchase the vehicle or lease a new one. We love Kia's-the best vehicles we have ever had. You have a great staff at your dealership and it was worth going out of our way to come to Bloomington instead of a closer dealership to our home. Thanks again to Brandon and Dave for the great service.

LisaandJoe

16 de abr. de 2013

Jamie was awesome and made us feel very comfortable and not pressured. The whole team worked very to get us the best deal. We love our Kia Optima :-)

easitzmann

16 de abr. de 2013

Always very friendly visit. The dealership does a good job explaining what is wrong when getting serviced and fix things in a timely manner. There is a nice and clean waiting area as well!

Arunachalamlakshmanan

13 de abr. de 2013

I visited Luther kia to buy used car. I've clearly communicated them over the phone to Shawn that I'm a new immigrant and do not have credit history. Since he was busy, asked Brandon to help me. Brandon is not approachable and not explaining or trying to hide the truth. He is just not clear on communicating things to me. I had to ask for reasons to get something from him. Not completely convinced with his. He said I'm not qualified to buy Altima and then he offered SantaFe which was already sold. He has nothing to offer. I was ready to pay high interest if required. felt bad. Just waste of time. Not recommend to anyone at least for people new to the country and no credit history.

Wettle

12 de abr. de 2013

Very friendly, helpful staff from top to bottom. Samantha was my Service Advisor and she was smiling and very courteous from beginning to end. I also dealt with Brandon and Joe in the Parts Department and they were both very helpful and went above and beyond in helping me. Also ran into James Remer, or Jimmy, as I remember him. I hadn't seen him since I purchased the car in October, and even then, I probably saw him only twice as he wasn't my main contact, he remembered my name which I think says a lot. Great dealership with some awesome people in all departments. Thanks!

ewegotthatright

12 de abr. de 2013

Hands down I have NEVER EVER been treated better or taken acre of as I have been by the staff at Luther Kia. Excellence personified.

gaonj01

9 de abr. de 2013

Charlie was customer focused during the transaction with a customer follow up call after the sale closed. This greatly demonstrated his vision of customer service. Service department was spectacular and meet my expectations to meeting all requirements to service needs. Minor issue with used car sales manager being reluctant about replaceing a rubber strip on the passenger door. Service department replaced anyway. All discussions with Dave Ramy to completing sales transaction was flawless without issue and minimal time spent signing and waiting.

jjsaecker

4 de abr. de 2013

Brandon was super friendly and everything went smoothly and quickly for my scheduled service appointment. I spent the hour in the waiting room which was clean and comfortable.

rheddle

3 de abr. de 2013

I'm not sure if I'd recommend this dealership or not. They did work extremely hard to get my loan approved, which I really appreciated. However, they made it a point to show me they were losing money, $1300.00, with the bank in order to get my deal done. But because they had done so many deals the previous few days, they didn't mind losing a little money. The next day, my husband stopped in to drop off some items from my trade in and he was told that because of our trade in, we would get a $250 gift card. The salesman ran back into the office, came back out and told my husband that it had already been applied in the loan, so we wouldn't get the gift card. I looked over our loan docs, and it actually looks like we were charged almost $600 more than what the difference was between my trade in and the cost of the car I purchased. I also looked over everything-every number, every line item, and did NOT see a "credit" for $250 for the trade in. I feel like I just dealt with a shady sales dept and dealership. I really appreciate all the hard work that was put into getting me approved, but I feel like something isn't right. I also don't feel comfortable or even welcome back at the dealership.

Tamachan

2 de abr. de 2013

I had a really wonderful experience. Vern explained things to me without more detail than I could handle. I love the sportiness of my new Kia car. I will recommend this dealership to my friends.

dlewnau

1 de abr. de 2013

From the minute I met Jamie I felt very comfortable and not pressured to buy anything. It was a very comfortable atmosphere. You have very respectful and dedicated group of people that work for Kia Bloomington and work together nicely. It was a very good experience. My daughter recommended the Luther Kia dealership.

chelelarson

28 de mar. de 2013

My experience with Luther Bloomington Kia began in 2010 with the purchase of my first Kia Soul. Based upon the value, incentives and the excellent customer service I have consistently received from everyone at this dealership over the past three years from sales, service and admin, it was a no-brainer to return to Luther when I was ready to trade in for the 2013 Kia Soul. Of course I was not disappointed and the experience actually exceeded my high expectations. Also --- I LOVE MY CAR!

safari

28 de mar. de 2013

Kevin, Samantha, and James exceeded all of our expectations with their courtesy, knowledge , and performance. I would not hesitate to recommend them to family and friends. They placed us into a vehicle that met all of your needs where quite a few other dealerships had failed!We also were impressed with the power of the Luther's dealership network in its ability to cross over to other brands of automobiles for parts and locations.Thanks,Jim & Tricia Humphrey

Soul2013

28 de mar. de 2013

All of the staff were very helpful and informative. They went above and beond to make this vehicle purchase possiable. They were very courtious and offered different options for me.

epetersdorf

26 de mar. de 2013

bloomington kia is the best dealer espically for a first time car buyer. made me feel very relaxed and confertable I love my new kia

sfambrose

25 de mar. de 2013

I entered the dealership intending to purchase a used 2010 Kia Soul + but they gave such an outstanding trade-in value for my 2004 Honda CR-V that I was able to drive out with a NEW 2013 Kia Soul +! I love the car and they were so helpful without being pushy. AA+++

LutherKia

24 de mar. de 2013

I found a 2006 Jeep Grand Cherokee listed at another Luther dealer location. Shawn Schmidt had it brought to the Luther Kia location for me to take a look at it. The vehicle was in good condition overall. It also had the V8 and mileage in the range I was looking for. My trade was appraised and trade value of $7000 was agreed. The Jeep needed a new rear bumper cover and the retail price was correctly discounted at or around $700 for this. The deal was done and I was to return the next day to turn in my trade, pickup the Jeep, and pay the difference.I did return the next day after work. Shawn informed me that his used car sales manager Kevin Hood wanted to speak with me about my trade. When Mr. Hood sat down, he informed me that the price agreed for my trade value was now $5000. He also informed me that whom ever gave that appraisal for my trade had no authorization to do so. He was attempting to take advantage of me. This didn't work. I left the dealership.I did call Mr. Schmidt that evening and he was just as confused as myself. He asked me to return on Saturday when Adam Burns was working. I received a phone call on Friday that they were willing to give me $7000 for my trade. I again accepted and agreed to return on Saturday as planned. I did return on Saturday and met with Mr. Burns to complete the sale. Shawn walked me through the process and I was in and out relatively quickly. Making a major purchase make my head spin around. After I had some time with my newer vehicle I notice the interior was filthy. I had to remove the double sided sticky tape on the dash. I cleaned the windows that were coated with cigarette smoke. The paper towels were soaked with disgusting brown tar. The floor of the vehicle was also unacceptable. Never even vacuumed. I was able to hold the floor mat in a horizontal position and it didn't even bend. The cargo area had wood particles everywhere. It looked as if someone was transporting fire wood and didn't clean up the mess. The engine compartment was also not cleaned. It was filthy and leaves were stuck in all corners of the engine area. It is winter here, no leaves. The exterior was very clean and looked to be fully detailed. This is when I noticed the engine coolant was well below the add line on the overflow container. I am no mechanic, but if I notice this what else is wrong? I returned to pickup my plates and spoke with every manager at the dealer about the issues. I assumed it would be a no problem sir, we will get right on that for you. It was not. They want to argue about everything. I was worried that the vehicle was not properly inspected prior to sale. Dave Ramy went over the car with me. He wanted to debate everything that was wrong as well. He said that I had been driving the vehicle for 2 weeks and this could have all happened between now and then. I was forwarded to Kevin Hood. He was going to get me the inspection sheet from the original dealer. Where is my sheet? Why don't I have one? Probably because the vehicle was not inspected. Mr. Hood offered to fill the antifreeze and vacuum the vehicle. When you purchase a vehicle from a dealer there is reconditioning associated with the cost of the sale. They just put this in their pockets. These issues that were very simple and turned into a circus by the lackluster upper management of Luther Kia have not been resolved. *****Shawn Schmidt and Adam Burns are very respectable and I would highly recommend them to anyone.*****Kevin Hood, Ryan Radosevich, and Dave Ramy are the typical slimy representatives that give car dealerships a bad name. Do your homework, stick to your guns, and stay away from them.

Skippy53

23 de mar. de 2013

Brandon was so good to work with - probably the best experience I have had with an auto service department. He explained everything that they were going to look at and gave an estimate of the cost. Part of our service was still under warranty and part was not. Brandon offered ways to reduce the cost of the 45,000 mile service and was able to get us a 10% off coupon from the website for installing new brakes. A part needed to be sent over night and he explained that to me. He called me several times to keep me advised of what was happening. When he called to tell me my car was ready, he offered to have someone pick me up at work. I was so please with the service I would definitely recommend this dealership to all of my friends and relatives.

jmahdee

21 de mar. de 2013

Spoke with Matt prior to coming into the dealership stating that i did not have a lot of time to be at the car lot. He assured me that he would get me out as soon as he could. Matt keep his word and I believe this is the first time I have left a dealership this quickly. I walk out with a new 2013 Sportage. Thanks Matt

billied1953

21 de mar. de 2013

Exceptional service..Jamie and Dave were superb! ! Clean and professional atmosphere. I would highly reccomend tofamily and friends. Very knowledgeable Thanl you for making my dream come true

adidacm

19 de mar. de 2013

Each time I have my car serviced at Luther Bloomington Kia, I am impressed with the friendliness of the service advisors, their attention to detail, their diligence in keeping me updated, and their ability to explain issues in a language I understand. I will continue to recommend them and entrust my car to them. Keep up the great work!

arisch1983

16 de mar. de 2013

Jamie was awesome he help me find a car when I had no idea what to do or what was a good vehicle. He was very friendly and helpful I would tell everyone to go to Luther Kia and see jamia

sapanaj

12 de mar. de 2013

It was a pleasure doing business with this dealership. Charlie as a salesperson, very friendly, extremely helpful and well knowledgeable. He was honest and patient. I highly recommend this dealership to everyone. Sapana Joshi

harti033

7 de mar. de 2013

Brandon was professional and did exactly what he said he would do. Very efficient service and customer focused. Felt like I was the most important and a valued customer. Outstanding!!

tdfoster

5 de mar. de 2013

I stopped in to see if it was possible to get a new Kia Soul- and they made sure I was able to get the new car I wanted for the price that worked for me! Great customer service!

bgoecke

27 de feb. de 2013

Sales staff was excellent even though they were extremely busy on the Saturday we purchased the vehicle. Compared to the other dealerships we visited that day, we received what we felt was the best deal on the best vehicle of the day.

MEPeterson

25 de feb. de 2013

My experience at Luther Kia of Bloomington was exactly what I have come to expect from any of the Luther Family dealerships. My Wife and I have purchased two other vehicles from other Luther Dealerships and have been very satisfied with the sale and service at each. My recent purchase was no exception. Jamie Osmondson approached me right away with a friendly hello and really listened to my needs and helped me find the perfect used car. He is the kind of Salesperson that is unfortunately not seen in today's business world as often as we would like to see as a consumer. He was professional and understands customer service drives business. He knew exactly how to make my experience a positive one. Jamie was well versed in may facets of his business and explained many options to me, letting me make choices without feeling "pushed" into a decision. My purchase was finalized through the financing assistance of Dave Ramy I believe. He really took the time to find me the best financing available and worked with me to find the monthly payment and options that worked best for my budget. Great Job!I have already referred two business associates to James and I feel great about doing so. Thank you,Mike

jefftnelson

22 de feb. de 2013

We had a rail dust problem that was causing rust on the rear door or our 5 month old Sorento. Beyond the fact that no car should have rust after 5 months, Luther Kia did a great job! No hassles and they repainted the affected rear door with no fuss or muss. only 5 months but I've been very happy with their service so far. They are definitely trying to build their reputation for customer service and it shows.

jcrabbe12

21 de feb. de 2013

After shopping around at several dealerships, I experienced by far the best customer service from Kia! They took great care of me and my new purchase! I would highly recommend this dealership to anyone car shopping, not to mention I love my new Sorento!! They go above and beyond to make sure their customers are happy!!!

sschindlbeck

20 de feb. de 2013

Bayo braved the bitter cold to great us, and was able to show us several vehicles before we mad out decision. The entire staff at was gracious and welcoming, I would recommend a visit next time you're shopping for a new car.

Nriley05

19 de feb. de 2013

Charlie was fantastic!!! He made my first experience buying a brand new car one to remember! He was extremely kind and knowledgable! I would definitely go back to see him for future purchases!

jackthefool

19 de feb. de 2013

Bought a Kia Soul from Zak in November 2012. Hammered out price and everything online. He was very friendly and attentive and at no time tried to pull a fast one- in fact, he recommended I verify the prices I was getting from other dealers by pointing out how they often mislead (he was right. Zak was the only salesperson of 10 I spoke with that didn't mislead or outright lie to me.) Zak made the whole purchase experience quick and painless- my first new car! I would absolutely send friends and family to buy a car at the Bloomington Kia.Just had my first service this morning. Email reminders, phone call reminders, simple. The woman working the parts department (that wasn't yet open) was friendly and pointed me in the right direction (I'd never been there for service before.) Again, quick and easy. Dave B. in the service department was friendly yet professional- answered my questions and asked about the car. The waiting room was in great shape, though I didn't have long to wait.Overall I remain very impressed with my experiences with Bloomington Luther Kia. Oh, and I like the Soul! After decades of driving guitars worth less than my guitars and wondering if I'd get where I was going, etc, I'm so thrilled to have a new, reliable car. The Soul rocks. I feel like I'm getting great value for my money and it's a fun car to drive. Sure, it's no racecar, but it feels as reliable as the multiple Corollas I've owned, but with more style, for sure. (from a long line of Toyota owners, I've jumped ship and won't go back.)

jboff

17 de feb. de 2013

My husband and I came to the dealership and we were welcomed instantly and helped within 5 minutes it was the best experience we have ever had at a dealership!! We would recommend anyone to come here for there next vehicle! All the staff are professional and very friendly!Thanks, Joel and Tracy Bofferding

sjld8405

13 de feb. de 2013

I purchased a new Kia here three years ago and have been nothing but impressed with the service I've received. It was a great value and as someone who knows nothing about cars, it's comforting to know I'm being taken care of by trustworthy folks. I would highly recommend this dealership!

braehill39

12 de feb. de 2013

Jamie made the purchase of my vehicle from Luther Kia easy, quick and pleasant. He was very knowledgeable about the vehicle I purchased and if he did not know the answer to my question he was quick to find the answers. I would definitely work with him again or recommend him and the dealership for a car purchase.

nickybh

10 de feb. de 2013

James and team were great to work with. They were able to meet us on our financial and service needs for the car we wanted. The dealership was busy the night we were there and yet they got us through in a timely fashion. Couldn't be happier. We will definitely recommend Luther Kia of Bloomington in the future.

Gump2012

9 de feb. de 2013

My husband took my car in for it's "first oil change." When he returned home he was very very pleased with his experience. Fast, courteous service. It was a good day.

amillican1

9 de feb. de 2013

This was the first time I had ever looked into buying a car. I found a Kia Rio I could afford and was contacted the next day by James. He was friendly and quick to respond to my questions. When I met with him at the dealership everyone was again friendly and the process was a lot easier than I had thought. I got a car I could afford and left that day with it. I am now a Kia fan (my husband was very impressed as well) and will be coming back when the time goes to get a car. I was very afraid of being taken advantage of, but I did not experience that with this dealership. Also, I think it was worth mentioning that I went to trade in my used 2002 Elantra that had been totaled by a hit and run. They took my car and even called a towing company for me to help me. To me, that was going above and beyond.

Peckst4r

9 de feb. de 2013

Matt helped us figure out the best way to leave with a car we really wanted. We went in thinking we would lease, and left with a brand new Optima. Matt was very helpful and wasn't pushy.

bl1957

6 de feb. de 2013

From start to finish this was one the smoothest deals I have ever made on a car purchase. The info that was requested by me was accuarate and the price quoted early on was the price I paid. No surprises.

rremler

6 de feb. de 2013

Bayo was great to work with. He helped me find the car I needed. I would recommend him and the dealership to any person looking for a car.

Dallas999

4 de feb. de 2013

L.O.F. Service went great, got a wash too.Brandon needed our MPG Reimbursement Claim Ticket (which I had).Claim # is submitted we're all up to date.Great Service, Great New Building.Carol & William Kimberly

mcintosh1513

4 de feb. de 2013

Brandon was great to work with. Explained the issue with the air bag and steering wheel. Will definitely be back to work with this dealership. You made the experience very user friendly.

newkia256

31 de ene. de 2013

I was very impressed with the experience I had at this dealership buying my new Kia. The customer services was great. Matt was an outstanding salesman to help me find the perfect fit vehicle. I would definitely recommended buying car at this dealership.

lojodaddy

28 de ene. de 2013

I have given the ratings because Matt was an outstanding salesman. I loved his enthusiam and his eye contact during the sale. He was very knowledgeable with the product i was buying. He was very friendly and helpful. I also loved his smile also. He went into great detail about the features in the car. Really loved that guy.

amythsytbxb

28 de ene. de 2013

MY husband and I went to Luther Kia of Bloomington in search of trading my 2006 Scion xB in on a used Kia Sorento. Little did we know that we would walk out of there proud owners of a 2013 Kia Sorento. Vern Prosser was excellent! We set up an appointment with him and talked about out wants and needs and we determined that it would actually be more cost efficient to buy new. We were very pleased with the service and friendliness we were shown at the dealership. It was a very positive experience. My husband actually had a meeting that morning and Dave in finance was able to move quite quickly, so that he was able to make his meeting. I would highly recommend Luther Kia of Bloomington, if you are looking for a new or used vehicle!! Thanks Guys!!

lukeschmidt

28 de ene. de 2013

From start to finish this place reversed every stereotype of buying a car for me. The employees were helpful, not pushy and the opposite of sleezy. I will go there first for my next car and if treated the same, the car after that. Jamie was a great guy who was straightforward and easy to deal with, ultimately the reason I bought a new Sorento, and Dave was great as well. They did not try to push extra stuff on us and never played hardball. I can't say enough, I was and am very impressed with the way they do business at this "dealership", I don't even want to call it that because the word itself elicits bad feelings for me. Keep up the good work, and thank you!Luke

dhess

26 de ene. de 2013

Very friendly staff. Matt was great to work with and I did not feel pressured at all. He answered all my question very very well

Mary Mohs

26 de ene. de 2013

I felt very comfortable and welcome and not pressured at all to purchase a KIA car.Everyone was professional, the place was clean, and easy to find.I believe that the gentlemen who helped me, had my best interests at heart.

kbjordal

24 de ene. de 2013

I went Bloomington Kia because I did some family car switching and ended up with my son's 2010 Nitro which we owed money on. A markeitng piece saying they would get me top trade in value for that car got me to Shawn at the dealership. When all was said and done we were able to make both sides happy and with Shawn's guidance got the car and terms that I wanted on the 2013 Kia Optima SXL! Great experience and like that the dealership isn't huge but part of a large car group like Luther.

TobyIddings

22 de ene. de 2013

I found my car on autotrader.com and e-mailed to set up a test drive when Jon called me shortly after I sent the email. The next day I drove the car with Matt and I loved the car. I talked to my wife that night and returned the next day (saturday) and worked with Dave to get all the financing taken care of, and everyone in the process was very respectful and willing to help. I think the only thing that I would change would be having more people available on Saturday. It was very busy and the guys seemed to be running around alot and that could turn some people off. All and all a good experience and will definitely keep your dealership in mind the next time we are shopping for a car. Thank you,Toby and Ann Iddings

JoelHyatt

21 de ene. de 2013

As any one who has bought a car before knows going to a car dealer can be a challenge sometimes. This was NOT the case with Jamie! He listened, made some suggestions and helped me in finding the perfect car! I had a great experience at Luther Kia in Bloomington. If you are in the market for a Kia, I would recommend them and James Osmondson.

mabor001

21 de ene. de 2013

Even though I didn't have my coupon book, Brandon made sure I still got my free oil change. He was very informative and helpful.

lagreen1230

19 de ene. de 2013

We received excellent service in quality time. Everything thing they did was explained throughly. We are looking forward to coming back for another checkup in the next few months from now.Robert and Lois Green

DebbieBurnsville

19 de ene. de 2013

My husband and I went to Luther Kia in Bloomington to test drive a 2013 Kia Optima EX about an hour before closing on Saturday. Shawn greeted us immediately, quickly found exactly the car we were interested in, and answered all of our questions. We had already test driven four competitive cars that day, but the Optima became our #1 choice. Shawn was the first person to make a follow-up call to me on Monday morning and we scheduled a time later that day to bring in the car we wanted to trade in. I never imagined that we would get the purchase done in that visit and be able to drive home our new vehicle. Shawn, Don, and Dave at Luther Kia in Bloomington worked together to make the entire car-buying experience a pleasure. I would definitely recommend Shawn and this dealership if you are looking to buy a new or used car.

Bruiser54

18 de ene. de 2013

I have had my Kia Soul serviced at this dealership several times and each time I have been treated with courtesy and my service was completed quickly and completely. I would highly recommend Luther Kia.

mellycarr

17 de ene. de 2013

The entire process from scheduling a visit over the phone, to dropping the car off for service, to receiving a receipt is made as efficient as possible without sacrificing pleasant customer service.

Lowell Nally

17 de ene. de 2013

Brandon listened to my requests and understood them, then performed them on time and the replaced items work better than the original equipment. I am extremely satisfied.Thank You!

bjhgwh

16 de ene. de 2013

Needed to take my Kia Sportage in for Registration for the Kia rebate and was treated like I was very important to Samantha, which was so sweet. Brandon, who had dealt with a previous service issue, remembered me and the issue and made sure all was well. Also ran into James, the salesman who helped us when we purchased the car, and he remembered me even though it had been 6 months since we purchased the vehicle. Bloomington Kia is a wonderful dealer to do business with! We have had the best response and service from them that I've ever experienced!

Sieb0030

15 de ene. de 2013

Everyone at Kia is super helpful and friendly. I always choose Luther Kia for my mini vans service. Thank you for great service once again.

aaronc_98

11 de ene. de 2013

I bought my second vehicle within about 8 months. Kia makes great cars and Luther Kia of Bloomington is a great dealership to work with. If I were shopping for a Kia, I would not consider going anywhere else. Shawn, Adam and Kevin were easy to work with and got things taken care.

RLKrueger

7 de ene. de 2013

As soon as I walked into the KIA dealership Bayo Mustapha Jr. gave a friendly greeting and asked me if their was anything he could help me with. I told him what I was looking for and what my price range was. Bayo made sure all my needs (and wants) were met and had plenty of options for me to consider. I was completely satisfied before I drove away with my new KIA Sorento!

75vette

6 de ene. de 2013

I was looking for a new vehicle to replace my Chrysler Sebring. We met with Charlie to test drive a Kia Sorento and a Kia Optima. I had the chance during the week to test drive and check out options on many different vehicles at different dealerships. The options as well as the comfort of the ride coupled with the V6 engine were part of what sold me on the Kia Sorento. Of all the sales people I met with, I enjoyed Charlie the most, as well as his level of professionalism. Hang on to him, he's a terrific salesman. It was also a pleasure to have had the chance to meet with Dave and Jerry. Thank you for making my experience of purchasing a new vehicle at Kia a pleasurable opportunity. If any questions arise, I'll make sure to contact you.

CaseyFilzen

3 de ene. de 2013

Shawn was incredibly helpfull with finding a car that we wanted without compromising on what we wanted. Willing to work with our price range in finding a new car when other dealers kept directing us to used cars. He answered all our questions if he didn't know the answer, he would immediately find it. I would recommend to see him to anyone that is looking for a new vehicle.

sarahkenemore

3 de ene. de 2013

Great experience answered all questions and was very helpful. Jamie took the time to show us all the features on the car and helped us sync our phones with the Bluetooth. I would for sure go back and buy from them again.

Courtney N

3 de ene. de 2013

I has a great experience at the Bloomington dealership. I knew that I was going to lease another KIA when my old lease expired because I had such a positive experience the last time. Shawn was great in helping me pick out the Optima I have now and it was fun just to talk with him. I also like the look and feel of the new dealership. It's a lot more streamlined.

Tbclaypool

3 de ene. de 2013

They were wonderful to work with! We got a great vehicle for a reasonable price, and we couldn't be happier with our decision to buy from Luther Kia Bloomington.

valerie074

2 de ene. de 2013

Everyone we worked with was so nice and helpful. I never felt pressured at any time. It was really busy but Chris stayed with us the whole time and went out of his way to make us comfortable (even buying lunch!).

Tammi21

1 de ene. de 2013

Jon was great to work with, very patient and knowledgeable of the product. Even took time after the sale to sit in my car with me and show me exactly how everything works. I would definitely recommend Jon!!!

Yvonnegolnick

1 de ene. de 2013

Very happy, came in for used truck and ended up with a new car instead. I would recommend this dealership over the others in town.

cynthia.tohm

31 de dic. de 2012

I bought my car in 2004 from Luther Dealer in Bloomington great sale. Had no problem with the car had it service there since 2004.Great car will bring another KIA again.

daganhanson

30 de dic. de 2012

Great experience overall. Staff was very knowledgeable and helped me through the lease process. As a first time leader, they made it a very transparent experience from the initial greeting through the POS. I will definitely shop here again in the future.

maryleepratt

28 de dic. de 2012

Bayo is an asset to the Kia team. He is knowledgable, helpful, thoughtful , and positive. He made our experience easy and enjoyable. We look forward to future visits.

tomcat.78309

22 de dic. de 2012

I traded in my 2006 Civic for a 2000 Toyota 4Runner and these guys are fair, quick, and fun to deal with. I would work with them again in a minute. The trade in value that I received was very generous, and the vehicle that I purchased was in great condition. Most of all the transaction was quick. I did not have a lot of time, and they got the paperwork ready and completed in minutes, not hours. My last used vehicle purchase was from one of those small time used auto lots, and it did not go well. The Lexus RX 300 that I purchased for my wife had the engine blow on her first road trip 2 weeks after purchase. The dealer, Car Zone of Burnsville, just laughed at me when I asked him to set things right.Now, with Luther Kia, they offer a 3 day return policy, plus back up their used vehicles with a 30 day, 1,000 mile warranty.

bigugly2005

20 de dic. de 2012

I have bought several dozen cars in my lifetime and I can honestly say this was the best buying experience I have ever had. There was no pressure at all. Chris, my sales person, was responsive, knowledgeable, and delivered exactly what I asked for without multiple trips to management. The entire transaction took less than a couple of hours total from test drive to out the door. I would highly recommend this dealership to anyone considering buying a new Kia.

jemr3309

13 de dic. de 2012

Servie is always great!!! They keep you informed along the way. I always feel welcome at Luther KIA. Keep up the good work. ooo ooo

nwirkler

10 de dic. de 2012

I had a great experience with Luther Kia in Bloomington. I work a lot of hours so talking over the phone is not always ideal; I was able to converse easily back and forth through e-mail with James on my time and didn't feel hassled regarding my decision to purchase. The entire process from connecting with a salesperson to test driving the vehicle to the paperwork was a very smooth process. I feel I got an amazing deal, one that couldn't be beat by any other dealership. I'm excited to continue purchasing from Luther Kia of Bloomington and would gladly recommend them.

SheenaRemitz

5 de dic. de 2012

I will never go to this dealer again, nor would I recommend it. We traded in our old truck for a much newer one. The new one didn't work out so we took it back within the 5 day return policy. They had already gotten rid of our old truck so we didn't have many options. We found another truck at another Luther. Luther KIA bought it so we could look at it and trade in the truck we didn't like. We weren't 100% sure about this new truck they bought for us, but we felt trapped and had no other option but to buy this new one because they had already gotten rid of our old truck. They werent going to let us negotiate a price on the second truck, I had to ask to speak to the manager. The manager is not very friendly and very rude. He just tries to intimidate you. We then proceeded to wait for the finance guy for over 4 hours! Both times we were in there; we waited for over 4 hours! The second time we were there, we had no choice but to bring our 11 month old daughter, since we were there so long she missed her dinner and bedtime. The waiting room was full with only ONE finance person available. I will have to say our salesman was very nice and helpful. All the salesmen were very nice and welcoming. I was not impressed with the management. If you decide to use this dealer, make sure you do not go in the evening on a week day. You will waste you ENTIRE night waiting in their waiting room! Also, they do not fill up the gas tank of your new car. You have to make sure and ask for that.

melanie dunlap

2 de dic. de 2012

I do not like buying vehicles and usually know what I want before I get there. The salesperson listened well and was able to get me through the process quickly without trying to sell me a more expensive vehicle. I felt like the sale was straight forward and well handled. I appreciated the sales person helping me get through this with ease. He was very kind to me, which made my day.

ewegotthatright

27 de nov. de 2012

The guys did there best to answer all of my questions, and give all the discounts and promotions I qualified for. I would recommend buying from this dealership to anyone.

loneyc

22 de nov. de 2012

I thoroughly enjoyed my experience at Luther Bloomington Kia. Everyone was friendly and went out of their way to make my experience an enjoyable one. Shawn was extremely helpful and knowledgeable. I appreciated the low stress environment and ended my evening with a vehicle and experience that exceeded my expectations.

pflaws

22 de nov. de 2012

The service is always very thorough, honest, and promptly handled. The service department doesn't only handle issues with the cars maintenance that affect the technical/mechanical performance of the car, they advise me about other safety issues that need to be handled by other automotive needs. My tires were getting low on the surface tread; Brad advised that I should look at new tires because of the messy winters we have. This involved my safety and didn't benefit Luther sales in any way. Knowing you can trust the staff is very important to me.

Fordski26

20 de nov. de 2012

I really connected with James on a personal level be because he was genuine honest and a Marine. He cares about the customer and wants to do well. I can appreciate that as most customers can.

lmdmn

20 de nov. de 2012

Compared to my experience buying my Sorento from another Kia dealer in town, the service experience with Luther Kia in Bloomington was fantastic! Done faster than expected, the vacuumed my car (!), washed it, and told me about things that Kia suggested needed attention. Excellent!

marshnloons

20 de nov. de 2012

Wow, what a find to have working with me in purchasing my new car. Friendly,very thorough in his presentation and made me feel very comfortable when I neededto ask specific questions about the car, etc.Was happy to have him work with me from start to finish which included joining inthe closing of the purchase with my self and Dave Ramy.James, thank you. Know I can call on you for any help I might need in the future.

briansadlerj

19 de nov. de 2012

Great service and everything was delivered as promised. I never felt pressured to buy anything and the staff was so nice. My wife was so happy with the Soul we purchased and Bayo our sales person was great to work with, he walked us through all of the features in our vehicle and made sure we stayed within out budget. I have to say Bayo was the friendliest sales person I've ever worked with. Adam did a great job finding the best financing available and he walked me through everything I didn't understand. We are definitely planning to purchase our next vehicle from Luther Kia in Bloomington.

BKEGLEY

18 de nov. de 2012

Bayo was extremely professional and courteous. He is a very patient and informative salesman. I would highly recommend Bayo and Luther Kia! Their customer service is first class.

Jluis1970

17 de nov. de 2012

I did appointment on same day,oil change done in 20 min. Was great!!!! I Just want you to send me promotions and coupons to my current address because i still get those on my old address.

sourdoe207

16 de nov. de 2012

Friendly people, fast service. Keep up the good work..The shop was clean and neat, the man the handled my business was clean and neat, Lia people are keeping the new shop spotless.

KirkMcKinley

16 de nov. de 2012

I traded in and bought a new car from Luther Kia of Bloomington, and I have to say that this was the best car buying experience I've ever had. I worked with Jamie Osmondson and felt very at ease throughout the whole experience. He listened to what I had to say and asked a lot of questions in every effort to get me the right car and the best deal possible. He answered all my questions and then some. Took all the time necessary so that I felt comfortable with every step of the process. Found the whole experience to be exactly the way it should be- honest, clear, and forthcoming with no hidden fees, tricks, or anything shady. Will definitely be coming back!

mjlillib

16 de nov. de 2012

No issues with anyone we worked with for this service, so not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optima. Had it patched at a service station near us since it turns out the Optima has a hokey blow up patch kit from the factory. I'm sure it has to do with overall weight/mileage figures, but customers should be made aware of it which I wasn't when I bought it-basically my only real gripe with Kia/Luther thus far. I let customers know any issues I see in what is being offered, even if it's what I'm selling. They are ALWAYS thankful for it and it usually pays dividends at some point in some form. I requested to keep the "old" tire so that I could make a full size spare. The space is there in the trunk well for a full or even temp tire spare kit. I wonder if the dealership would consider offering up a spare tire kit on everything they send out the door. Pawning it off as a "factory" issue is weak. It's the dealer that is ultimately delivering the vehicle, not the factory. Blow up kits/roadside assistance etc are fine for many, but there are still some of us who know how to change a flat tire, can get on our way in 10 minutes and then have the tire patched at our convenience.Luther ordered the new tire and had it mounted which was good, although we were a bit surprised that Kia/Luther would not help us out in covering some of the tire replacement cost/mounting or at least offering a tire at cost vs. retail. Fortunately we had purchased the extended warranty which stepped up to the plate to cover up to $100 of replacement, yet we still covered the $45 above that--most of which was attributable to the retail cost of the tire which could easily have been forgiven. I don't see why a dealer doesn't see to it that a customer isn't asked to pay over and above a covered cost--provided by an extended warranty they sell--as a matter of courtesy. In the world of sales, it's always the little things that matter and a courtesy car wash wasn't worth $45. --Mike

spiritfilledvessels

15 de nov. de 2012

Our car process started in July and ended in November. With major life changes in the near future, my fiance and I wanted to downsize from 2 vehicles into one. We were working with budget restraints and potentially a lot of negative equity. Finally in November we stopped into KIA in Bloomington about an hour before they closed, we were not expecting to buy a car that night. James, along with management and finance made sure they could do everything within their power to make our "dream" car a reality. 3 hours later we rode out of the lot in our brand new Optima. The staff really went above and beyond where words cannot explain. This location saved us hundreds of dollars in car payments a month, but their customer service and kindness is priceless. We will forever recommend KIA of Bloomington. I urge you to go check out what they have to offer today and don't be afraid to be honest with everything you have to work with because they will make anything and any situation work for you!

pjsmith

14 de nov. de 2012

Jamie and Ryan were extremely helpful & patience with my daughter's first car purchase. Both were very knowledgable about the car and lease. Great Experience!

Joe_Wilmar

14 de nov. de 2012

I had a complimentary first oil change done after purchasing my new Kia Soul. The service was great, and they even vacuumed out the front and rear floors. I live in St. Paul and I am more than willing to drive to Bloomington for my next oil change. The waiting area sported a large television, and refreshments. I also had control of the tv remote so good things were on too. I appreciate the attention to detail, I hope they never change.

sportagebuyer

13 de nov. de 2012

The experience of purchasing a new car and trading in an old one was efficient, friendly, and professional. I would recommend woking with Jamie Osmundson, sales consultant. He actually listened to me and responded to my specific needs, rather than speaking at me with a lot of canned sales-talk, which is my experience with some other dealers. The only negative with the experience was the push at the end for ridiculously expensive add-ons, like windshield treatments, rust-proofing, and others. It seemed the sales staff was mandated or incented to push these high-margin items and go through a gimmicky presentation. The products themselves seemed very good, and they would probably sell a lot more if the prices were anywhere close to reasonable.

jkermes

12 de nov. de 2012

This dealership was great. Everyone that I worked with there was kind and helpful. I absolutely love the vehicle I purchase and my experience. I have to say this is my 3rd card from a luther dealership and I will be back again. Thank you!

laurdoepke

9 de nov. de 2012

I recently stopped in at Luther Kia of Bloomington. Wasn't sure what I was looking for, I needed a car and needed it pretty quickly. Shawn Schmidt greeted me while I was browsing through the lot. He asked me if he could assist me. After I told him yes please, I need a car! He asked what I was looking for. To wich Iresponded...I have no idea! This is what I have for a down payment... and this is what I can afford a month. What can you do with that? Shawn took it from there. It was the easiest car buying experience I've ever had. Shawn was extremely friendly, non aggressive and very down to earth. In fact, everybody on the floor that day smiled and said hello as they walked by. I was offered water, coffee, cupcakes...I even got a tour of the place. I really felt like they all wanted my experience with them to be the best.. and it was! Buying a new car can be very stressful... at no point did I feel even the slightest bit overwhelmed. Dave Ramy handled the finances. He is such a friendly, fun guy. Both Shawn and Dave made it feel more like hanging out with buddies... then talking to a couple of salesmen. I have and will continue to spread the good word for Luther Kia of Bloomington. What a great group of people. Oh... and my new car.... makes me want to do a happy dance! Great price and exactly what I told Shawn I could afford. The next time I'm looking for a car, I'm coming here. Thank you!

TBsOptima

8 de nov. de 2012

I had done my research and narrowed my car choices down to 3 cars. This was my nearest Kia dealership. (I had purchased a used car a different Luther dealership 2 years ago and been pleased with that purchase.) So I stopped by to test drive new 2012 Optimas. Bayo was the salesman that assisted me. I really liked the EX GDI model. That ended up being my choice of cars.That was a couple weeks before I was prepared to actually purchase the car. I told Bayo when I'd return to negotiate a deal. He was excellent to do business with. When I returned to make the purchase he was very easy to work with. We had a tentative price but I found slightly better deal on an "Internet price deal" at another local dealership. Bayo's Sales Mgr took just a few minutes to offer me a better value than I'd found on the Internet deal. I was happy to make the deal. After my price was finalized. everything this dealership did was excellent. Everything negotiated at time of purchase took place or was delivered on time as promised.Bayo and Luther Kia were absolutely great to work with on my purchase. They took great care of me.I've had the car back for one oil change since my purchase 5 months ago. I was pleased with that experience too.

smullin12

7 de nov. de 2012

I have nothing but good things to say about my visit to Luther Kia of Bloomington. Very good service and honesty with purchasing a used mini-van. Jamie Osmondson was a great help in finding a vehicle for my daughter, he took the time to explain and answered any questions that we may have had. Jamie was very freindly and put our mind at ease during this process.Thanks for the great service!

mdod123

7 de nov. de 2012

Bought a 2011 and a 2013 Kia Soul. Very satisfied in every respect. First puchase of a 2011 Kia was totaled in an accident. Dealer and salesman were very helpful in resolving all problems

crystal.bryant.355

6 de nov. de 2012

Zack was great he was very friendly and I felt very comfortable working with him. My overall Experience was great having a friendly, knowledgeable Sales Consultant made it easy.

JHagg

4 de nov. de 2012

I walked in there not even thinking I could get a new car, based on previous experiences with other car dealerships, but I had really needed a car. I then started working with Jamie and he worked with me to see would work best for me. After for being there a while I was able to walk out with my first new car (2009 Kia Rio) and couldn't be happier. That was the best service I had ever received from a dealership.

Dorianmode

29 de oct. de 2012

Jamie helped me purchase my vehicle. I was in a special situation, due to an unfortunate medical situation, (malpractice). They had confidence in me, and believed in me, and I didn't let them down. I can't say enough about this dealer, and their business practices.

herbster

27 de oct. de 2012

We enjoyed working with Matt the salesperson who was very courteous and accommodating. Jerry S., the sales manager gave us a very fair and acceptable price on our trade-in, and Dave, the finance guy, was very thorough, making the entire process fast and easy, even with a couple gliches, like an incorrect social security number and a signature in the wrong place on the trade-in title. They all made our experience very easy and enjoyable.

jstein13

18 de oct. de 2012

Very polite and friendly to work with. They were willing to accommodate to my specific needs and did so kindly. Will definitely return for another purchase in the future.

fpjackson

15 de oct. de 2012

Bayo helps us thru the process of buying a new car very good. He has good customer service and did a good job. Thanks for you help.

christinemarie911

4 de oct. de 2012

Shawn was helpful and courteous without being a pushy sales man. He has a very gentle approach in Sales. He also helped me learn how to use all the features of my vehicle after I bought it and was very patient with me. I would have never known I had blue tooth on my phone if it wasn't for him, so I could learn how to use my car phone.This was the most pleasurable buying experience I have ever had buying a vehicle in my life time. Thank you Luther KIA!!!

wendy.usher

21 de sep. de 2012

They accommodated me without an appointment, the staff was very friendly, explained everything, offered several choices for future work, were speedy and thorough. The reception/waiting area was very clean and inviting as well as comfortable. Much improved from 3 years ago.

Tpk

19 de sep. de 2012

Purchased a KIA Sorento 8/11/12 on the condition that the chips in the hood and drivers door be fixed and also the dents in the roof. I bought the 3M paint protection and I did not want that to be installed over the chips. Defeats the whole purpose of the 3M protection. Agreed to by Kevin, the used car sales manager. Kevin said he would call me on 8/15/12 to schedule appt. for the paint chips. we'll, 8/15/12 came and no word from Kevin, so I stopped at dealership on my way home to see Kevin. This was 6:30 pm. He said he was waiting for the paint guy to call him. He could have followed up with me earlier in the day to inform me of that. He assured me he would call me. Kevin finally called me on 8/20/12 to bring KIA in on Wed. 8/22/12 for the repairs. He said my salesman quite and it "went by the wayside". My salesman was never involved in this part of the agreement anyway. Dropped KIA off on 8/22/12 and went over everything in detail with Kevin and he assured me it would be taken care of and he would call me when it is finished, Thurs. or Friday. We'll an entire week went by and I did not hear anything from Kevin, so I called him at 3:30 pm 8/29/12. He came on the phone and said to me I thought you already picked it up". I told him no one called me; you were supposed to call me. He then said give him a half hour and he will call me back. He never called back the entire evening. I decided to go check and see if my KIA was in the dealership parking lot after hours that night. Found it parked right by the entrance to the dealership, and even in the dark, I could tell nothing has been fixed properly. Remember, they had the KIA a full week now. The next morning Kevin did call me and say it was all done and looks great. I knew it was not because I seen it the night before, but instead of calling him out about it on the phone, I went along and stopped by there after work that night. It was unbelievable, they took a paint pen and blotted a few drops on the hood and made a very week attempt to fix the damages in the roof. It was probably a 5 minute attempt at a fix, and they had the KIA a full week. Kevin said that was a poorly done job, and he said he looked at it in the dark and it looked good. Remember, it was parked right by the entrance to the building. Same spot it was in the night before when I looked at it. He never did explain to me why he never called me back the night before. I was very irritated at this point and he said that he will see to it, it gets done the way we agreed it would be done. Two more weeks go by; Kevin calls me and said it is done right this time. I stop by there to look at it and pick it up. Kevin is busy, so a salesman shows me to my KIA. The salesman and I instantly noticed deep swirl marks in the door; the front of the hood was not completely wet sanded, so there is orange peel. There is paint overspray on the windows, and the door handles. The worst part is the paint on the door is not a very good match with the rest of the KIA. It looks horrible in the sunlight. By this time, I am all worn down and out of patience with Kevin. I told him I want the 3M cancelled and I just want to be done dealing with this service. The following weekend I took the KIA to a detailer to show him this mess; he could not believe what he saw. He said I should take it back and get it done right. I asked the detailer how the swirl marks happen. He said it usually happens when "people are in a hurry and don't care." Bingo! When I picked the KIA up from the detailer, he pointed out where they burnt the paint when it was attempted to be buffed by the body shop, and also the massive amount of paint overspray on the window and door handles. I spent $120.00 with the detailer to get it into the shape it should have been returned to me from the dealer. Every time I get out of the KIA, I look at the door and it just sickens me, paint does not match. As far as the 3M paint protection, Luther KIA finance said they have to reimburse my bank the amount of the 3M protection. I am keeping my fingers crossed, they do it. It is hard to put into words and fully explain the experience I had with Luther KIA. However, needless to say, this was the worst car buying experience I have had in my life. I am 47 years old and have had a fair share of automobiles over the years. It goes without question; I will never purchase another automobile from Luther.

CAM123

18 de sep. de 2012

After shopping Honda, Toyota, and Kia, I decided the Kia Optima EX was the car I wanted. I liked the overall appearance of both the exterior and interior. The exterior fit and finish seemed to equal the other brands. Driver's seat was the most comfortable, and the leather seems like a very good quality. I like a sporty feel when driving. I like a firm suspension and responsive handling. The Optima delivers. It is also quiet and tight. Lots to like. I've owned the car for two weeks and it is exceeding my expectations. I shopped several dealers. A couple were not good at all; high pressure, and other old stale sales tactics. Luther Kia of Bloomington was top notch. The sales experience was professional and very straight forward. I felt that I was being treated fairly and respectfully. They also were able to match the offer from the dealer of the brand I was driving. That made giving up my brand loyalty and switching to the Optima easier. I highly recommend considering the Optima if you are in the market for a nice looking, nice driving, sporty sedan. And, Luther Kia of Bloomington was clearly the best of the six dealers I shopped.

mcgyveer

10 de sep. de 2012

Incredibly nice and courteous service. I really felt like the service advisors made sure that I understood what was going on and that I knew what was being done. I will definitely be getting all my car work done here in the future!

sirocci66

6 de sep. de 2012

We purchased a 2010 Kia Soul Sport. We looked at inventory online, as we live over an hour away from the dealership. We saw a car we liked, called to ask if they would negotiate the price, and was told no. My husband thought if we went in person they might be more amiable to negotiating. We drove over an hour to the lot. Stood outside looking at the car for over 15 minutes before I got tired of waiting for a salesperson. I called the dealership from the lot, and asked for someone to come outside.We were met outside by the person I spoke with on the phone (Shawn). He was very polite. We test drove the car and decided to talk numbers. The sales manager was unwilling to negotiate the price and we felt like our trade in (2006 Saturn Ion with 101k miles) was very underpriced. Again, no negotiating. The finance person we dealth with was awesome.We were annoyed they were unwilling to negotiate the price of the car and how underpriced our trade was, but finding something comparable to the car we looked at was going to be more work that we wanted to invest with the time limit we had available. The one VERY bothersome thing to me was Shawn had his cell phone turned on during our talk with him. It rang constantly. Over five times. He finally answered the call, and talked to his "dude" to inform him he was at work. "Dude, I am at work, I will call you later" repeated several times. Shawn was nice, but didn't take my politely worded "Vibrate works wonders" into consideration. Would I go back again? If I only dealth with the finance guy, most certainly. If Shawn turned his phone to vibrate when dealing with paying customers in front of him, most certainly. If they were willing to negotiate prices to customer satisfaction, most certainly. Otherwise, I will stick to a dealership closer to my hometown.

Chuck Zutz

4 de sep. de 2012

We loved the car and they made it happen. Bayo was up front and said he did not want any surprises and we did not want any either. It might help if Bayo changed his name to Tom Johnson, easier to pronouce. Chuck Zutz

kevin.westley1

29 de ago. de 2012

would be nice if they had a sign you could see from street where to pull in but otherwise it was a great time.service was done in time told it would take.

brianjshawn

21 de ago. de 2012

Sales staff listened to my needs and recommended a great car. They gave me a very fair price on my trade in and worked to find the best financing option available to me. They beat every rate that I'd found on the internet. Great place and a great experience. I'll definitely return to this dealership again.

Jan Kapaun

20 de ago. de 2012

I have never bought a car before. Had a lot of anxiety and took me quite awhile to make a decission. The sales person made it easy for me. Would recomend/come back again. Thanks to Bayo!

Sintapinta

3 de ago. de 2012

We Walked in Bloomington Kia Thursday afternoon to look at your cars. We were very impresed when we drove the Kia Soul +. Jim Johnson was very helpfull in in showing us all the features of that darling shiny black car! ( the color I really had in mind.} The paper work was extremly easy and fast ( thank you). And that afternoon we drove home happy owners of that shiny little black kia soul+. We Love it !! Jeannie & Le Mathies

johnny49

2 de ago. de 2012

Exhaustively researched sedans on the internet and decided on the Kia Optima. Had been working with a competing dealership that had been recommended by a car broker--figured we'd get the silk glove treatment. This competing dealership was not helpful in simply telling me yes or no if they could get what I was looking for. On recommendation from a co-worker, decided to try the Costco program since we're members. Was contacted within 10 minutes by Teresa, received a competitive pricing on the overall vehicle package we were looking for and decided to come in to see what could be done. Went in and worked with Teresa and Jerry to locate the vehicle the wife and I could agree on (color wise) which unfortunately was in eastern WI. The '12's were going quick with the $1k incentive in place. Although not able to get that '12 model at the pricing we wanted, Jerry was able to get a '13 that fit exactly what we needed for only $580 more than the '12 (should have been $1k+ more with the new model year and lack of $1k Kia dealer rebates on the 2013's. James went through the possible add-on up charges and we decided to get the Crystal Glass and the 5-yr extended warranty package (both for less than what was initially quoted) since it didn't add much to the monthly payment. Plus, having a fully warranted car from years 5-10 (after paying it off in year 5) made sense. The price of the extended warranty right now is peanuts compared to what we'd "lose" on a trade-in value, tax, title, fees, financing, etc. on a new car down the road.

Cecelia91

4 de mar. de 2012

We had contacted Luther KIA via Costco Member Auto Program. We had left several messages with the individual that Costco has listed for the Luther KIA contact. After a week of leaving messages for this individual, we sent another request to Costco asking for a different KIA dealership. Costco again forwarded information on the same dealership; however, this time there were two contacts instead of one. I contacted the woman listed on the Costco sheet, explained that we had been trying to get a hold of her associate & she explained that Luther had split its KIA/Mitsubishi Dealership from their Hyundai Dealership & that she & her associate were the contacts for Hyundai not KIA. I asked if they were all Luther dealerships. Yes. So why didn't your associate follow-up with us to provide the correct contact information? No explanation.We then were referred to Ryan Rosanovich at Luther KIA and we shared with him what had transpired prior to contacting him and recommended that they contact Costco to update this information since it took us a week to finally get to the right person.We shared with Ryan that we were looking at several makes & models and that we were specifically interested in a 2012 KIA Optima black with grey interior. Although they did not have this specific car, Ryan assured us that they could get it. We set up a test drive on a Friday. Ryan referred us to another sales associate who followed up Friday afternoon stating that the auto that we were going to test drive wasn't available but would be by the following Monday. When we arrived Monday evening, the auto that we wanted was not available but again we were assured that it could be. Since they were having a February special ending on Wednesday, it was important that this be finalized by Wednesday. We test drove what was available based on the promise that they would get the 2012 KIA Optima black with grey interior the next day. Based on this promise, we proceeded with the paperwork that included personal data. After completing this paperwork, the sales associate brings in Ryan Rosanovich who explained that the only KIA black with grey interior had been sold that morning. Had Ryan or his sales associate notified us that what we wanted was not available, we would not have bothered coming to the dealership because we were not interested in compromising. Ryan also stated that the only other car with our specifications was in Sioux Falls, SD & that they would not be able to get it before the end of the month which means that we would forfeit the Luther KIA's Feb. special. And although we could put a down payment to "hold" the car, since we wanted to test drive the specific car before purchasing it, we would not make the end of the month deadline for their special.Since we felt as if we had completed the paperwork under false pretense, we requested that they destroy this paperwork. Ryan said that they could not. And that if we were willing to take another KIA Optima with a different color, we could proceed.Since Ryan knew that we wanted specifically a 2012 KIA Optima, black with grey interior, he should have verified before we drove over the last Monday of the month to test drive the vehicle. Second, the price the Ryan quoted as a Costco member was not the price that quoted on Monday. Since we have been Luther Honda clients for over 20 years, we were very surprised that this dealership was from the Luther family because our experience with Luther Honda has always been exceptional.Two thumbs way down.B&J

mikeinmpls

28 de dic. de 2011

I went in to look at a Kia to buy for my parents as an anniversary present and I have never been treated so rudely by a salesperson in my life. Tracey DeBruzzi informed me that a month from now they won't be selling Kias and subsequently wasn't at all interested in showing my any vehicles. I asked him if I could see some anyway and we walked outside and he literally pointed at one and said "this is what they look like"- thanks... I then asked if I could see the interiors of a couple of different trims. He rolled his eyes and then decided to talk turkey; he said he is paid on commision and wasn't go out of his way to open up any vehicles because "frankly, he wasn't goint to make any money."I've never been treated so rudely in my life!!! Upon talking to the manager, Tracey apologized "for not being able to sell a car today"- not the incredulous manner in which he treated me. Tracey DeBruzzi represents the worst in car salesman. I will never buy a car from Luther if this is the standard that they treat customers. Appalling!

henn0317

11 de oct. de 2011

Everything went smooth. I recieved the car that I wanted and it came in on a shorter timeline than expected. The use of Truecar.com was the reason I came to this dealer.

BJP

24 de sep. de 2011

I inquired about a vehicle through Costco on a Sunday. They put me in touch with the dealer, and Monday afternoon I drove out of the lot in a new vehicle. It couldn't have been simpler.

sssreddy

6 de sep. de 2011

First of all I was glad to hear about the availability of the model we were interested in. Called and drove right up there. Though I came in at the fag end of the day, Tracy was patient and courteous to me and my friend, answered all my questions in detail. His suggestions about the choice of color helped me decide soon :). I was happy that he promptly agreed to look into the truecar offer that I got and negotiated from there. Right through the entire process he was professional and helpful.Chris, in Finance also did an amazing job. Very patient and courteous as well. Got me a good APR. His overview of the financial procedures to be fulfilled on my part was very clear and hassle free. Appreciate his involvement and suggestions in the deal. Thanks to both. Please keep up the good work!

bucha005

18 de ago. de 2011

Answered all questions, and demo on new car. Polite, friendly, accesable, efficient.Financial manager very good at explaining terms and conditions. Overall, good service and enjoyable experience.

stitzj

11 de ago. de 2011

They were very friendly people. Especially, Paul! He was very helpful. I never felt like he was pressuring me into anything I was not comfortable with. He just wanted to make sure I got everything I wanted out of a car, and I really do LOVE my new car.

dwowen47

6 de ago. de 2011

The dealer posted a price for a new vehicle on their web site that looked very good to me so I emailed the dealer to make an offer to buy at the published price. After meeting with Carrie McWilliams (sales) the price was actually even LOWER than the initial price we had agreed on over the internet. All other aspects of the buying experience were equally pleasurable, including the brief, soft-sell discussion with the finance rep (Christian - first name is all I remember). All in all, the best car buying experience I have ever had, and that goes back over 40 years.

5652hunter

28 de jul. de 2011

My salesman, Soroush Nezhad, took the time to go over every feature of my new car and encouraged me to contact him if I had any questions. I came in on a very busy Saturday and he never made me feel rushed to make any decisions so that he could move on to the next customer. I have been working with this dealership for over 15 years and will continue to do so if I receive the wonderful customer service I received that day.

mnvicki

16 de jul. de 2011

All of my questions were answered..I felt total confidence in the people I worked with..I feel I got the best price and value possible..Excellent experience

jimwb

9 de jul. de 2011

Darrel was excellent to work with, he treated us very professionally. We would recommend him to all our friends. Very satisfied with our new car.

Ioannis M. Roussos

5 de jul. de 2011

The two persons and the accountant I worked with are very nice and helpful people.I will recommend this place to my friends and others.

sjaffee

28 de jun. de 2011

Great experience. Decision were made quickly with no need for a "psychological stretch." Tracy was a pleasure. From the moment we walked in the door until we drove off with our new car, everything ran smoothly.

L Rawlings

23 de jun. de 2011

Our sales person was friendl and efficient. She followed up with internet and phone contacts and was able to secure the car we wanted in a very short time. The purchase of our new car was a great experience.

castrojessi

20 de jun. de 2011

I am very happy with my vehicle and finance terms. However, when I returned a few days later to finalize the last details on my trade in, the customer service ended. Made a girl unload 4 tires in the rain and carry them up stairs -- once they've made the sale, they're done with customer service.

Joelfke

14 de jun. de 2011

This was a very positive experience for me, and was actually my very first visit to this dealer. I did make a purchase that same day, and also bought some mud gaurds for it. Everyone was very friendly and helpful and they reminded me not to forget about a discount that I had coming to me! Thanks team!

musicfreak11

13 de jun. de 2011

This was my first time purchasing a car from a dealership and Carrie was VERY helpful. She took the time to explain things to me and was very knowledgeable about the vehicles at the dealership.

aabronson

2 de jun. de 2011

Easy, quick process to purchase our car! No pressure. Tony was very nice to work with and knowledgeable about the vehicles.Luther had the best pricing and a couple added extras over other dealer we talked to. We were very satisfied! Highly recommend the Luther dealer.

RJBailey

1 de jun. de 2011

For a new salesman at Kia, Josh was knowledgeable, friendly & "Minnesota Nice". Was a pleasure working with him. Being him & my daughter were similar in age, I think he made my daughter's 1st car buying experience a delight. Thanks Josh!~ Shellie

imspeechguy

29 de may. de 2011

A comfortable, excellent interaction. I would highly recommend this dealership and Mr. Hanson. High-quality interaction with no pressure. We didn't feel pressured or rushed. I ended up with the car I wanted and easily got rid of my past-its-prime vehicle. Many thanks, Darrell!

albertblao

23 de may. de 2011

It was a very smooth buying experience. NO PRESSURE. We came to an agreement with the pricing after 3 email exchanges. Car arrived 1 week early, paperwork was done in less than an hour. Tracy explained all the features of the vehicle and patiently answered our questions. I will certainly buy another vehicle from this dealer and Tracy again.

dahlia

9 de may. de 2011

Get seasonal coupons that are great for regular maintenance items. Always easy to schedule an appt that works for me. Always are very friendly!! The work they've done for me in the past has always been great. The customer waiting areas have computers w/ internet, TV, fireplace (nice for those cold MN days). I know I can trust them when they tell me something needs to be fixed or replaced. Never pushy when it comes to a suggestion on purchasing something, gives me the facts & their opinion-up to me to make final decision.

tjbergeson

3 de may. de 2011

Darrel, Was great he answered all of my questions and really spent the time I needed explaining everything about the car and how the different options worked. He also was very informative when the purchase was done to go over all the features of the car with me. He even se up my phone with the bluetooth. I would highly recommend Darrel to my friends and relatives.

Claystin

22 de abr. de 2011

I was told that part of the service was under warranty, several times. Then before I was asked to pick it up it there was a charge (well we didnt do X so its not covered).When the overall cost was less than $100 dollars the dealership should have ate it. This is not good customer service

Dennis & Shari

20 de abr. de 2011

My wife and I both own Mitsubishis and have been servicing them at this dealership for the last 5 years. We have always been treated with respect and professionalism and have been very happy both with our vehicles and with the quality of the service at this dealership. We would definitely recommend them without hesitation.

lc1496

11 de abr. de 2011

Mr. Nicklow offered his assistance upon our coming into the dealershp and provided us the basic information we needed. Upon calling to obtain further information, Mr. Nicklow was not available and due to time constraints Ms. McWilliams jumped in and provided the remaining information needed and then assisted us with the rest of the sale. Ms. McWilliams was very helpful and extremely knowledgeable about the vehicle we were interested in. She made it a nice experience and because of it, we would recommend others to this dealership.

Dan Kilian

7 de abr. de 2011

My wife and I visited several dealerships and by far Paul Licialzi, the salesman, despite how busy it was, took the time to answer all our questions. We felt very comfortable with Paul and he made the buying process extremely easy for us. After taking a test ride in our soon to be vehicle, we decided to buy and we are happy with our decision

MNKathi

5 de abr. de 2011

I had the worse car buying experience I have ever had. (I would like to clarify my main problem was with the sale manager.) I checked out several different car makes and dealers and decided to come back to buy a Hyundai. I had already done a test drive, received their quote, talked about financing and did all of my research. I brought in my car to be looked at for the trade in and found the sale manager to be insulting and rude. When I finally got him to an "ok" price. I found that the price I was quoted (and even wrote down) was a "mistake." The car was really $1500 more. After a couple hours of that game playing...refusing to give me back my car keys, leaving me for long periods of time to "check with the sale manager"...I walked out. I had not even tried to get the price reduced. I just wanted to get the price back to the original quote! I left, went to Walser and was treated like royalty and bought a new car immediately.

kahtzy

1 de abr. de 2011

Met Soroush at the Auto Show and liked him; traveled 86 mi. round trip to buy from him. We were introduced to the friendly manager, Derek Johnson as well. Financing was a pleasant experience and a breeze. We were well taken care of by all and would recommend our salesperson and the dealership to anyone in the market for a vehicle.

Kristina0702

14 de mar. de 2011

I was very leary going to the dealership as I was concerned that I would have someone pressure me with me being a female and not knowing a lot about cars.The moment that I met Greg, he put me at ease - He didn't pressure sale me and gave me terrific information on various models. Greg was very factual and friendly and never once got pushy. I would reccomend Greg and Luther to all my friends and family!

kerrkla

6 de mar. de 2011

I wasnt sure how it would be, but I was Extremely Satisfied by Luther and its sales team. They helped me out tremendously to get me into the vehicle I wanted and I am very appreciative for that. I will recommend Luther for people to come and buy their next vehicle at.

dmendenhall

17 de feb. de 2011

I felt no pressure in buying process. The product was impressive and the vehicle basically sold itself, which is the way it should be. Most people I know dislike the 'car buying experience' because of pushy salesman overbearing managers and tricky sales gimmicks. This dealership avoided those tendencies.

gerirose

15 de feb. de 2011

After receiving a call, that I was due for my first complimentary oil change, I was notified several times by email and called the day before, as well. When I arrived, I was immediately waited on and was told the service would take about 45 min to 1 hour. I went to wait in the Lounge and in 45 minutes, my car was ready. The only disappointment was that the car wash was not functioning that day, so I left with a dirty car... but that did not reduce my overall experience for my 1st service appt.

intiharj

13 de ene. de 2011

I have never been disappointed when using this dealership for service. Everyone is courteous, friendly and helpful. Quality of work is excellent, and it's done right the first time and in a surprisingly short amount of time. Pleasant experience all around.

garybipes

10 de ene. de 2011

servuce mgr, was great shook my hand to welcome us to the service dept,, nice waiting area .I got to use the computer to get some things done. can't believe the service on the vehicle. I like KIA . I would like to try the new model of the forte hatch back. or the Hundai uprade model that was on the show floor. I will be back . whish I could trade my crysler mini van for the toyta. they have a mini van stoe-n - go van? thanks.

ribren

4 de ene. de 2011

Excellent experience. Competent and friendly salesman and sales manager. We would buy a vehicle here again. The price we were quoted was honored. The vehicle was prepped quickly. We didn't expect to drive home a new car that evening but the whole process went very quickly and smoothly.

lmedrud

4 de ene. de 2011

Luther Hyundai and salesperson, Carrie McWilliams were easy to deal with - very straightforward. The Finance person was likewise straightforward and organized. A "no hassle" experience. Although I received less on my trade-in that I would have liked, I understood the dealer's rationale.

halgirl

4 de ene. de 2011

My experience was somewhat frustrating. The sales person new absolutely nothing about the vehicle I came up to look at, even very simple questions, such as i the Jeep AWD or 4WD, how many sets of keys it came with, where they purchased the vehicle from, questions I felt a sales person should know. Luckily I did a great deal of research on what I was hoping to buy, otherwise I would've walked right back out the door. The vehicle was very reasonably priced, and I am very satisfied with the shape and condition that it is in.

maryku

10 de dic. de 2010

Very welcoming, very easy to drive demo cars, very willing to get the car I wanted from another dealer, nice intro to service dept and explanation of follow up service for my car. Very convenient location for me. Ron Reuben was very easy to work with and could answer all our questions about the cars we were interested in plus offered info about those cars that was helpful to our needs. Everyone was very friendly and courteous.

aunesg

5 de dic. de 2010

I went to multiple dealerships shopping for a new car. Luther Bloomington had the best staff out of all of the dealerships. I was very impressed with the professionalism and friendliness. I was also very satisfied with the service that Tracy provided during the entire process. I would definitely shop at Luther Bloomington again.

debbiewall

5 de dic. de 2010

Very friendly and helpful staff. Tracy and rest of staff was professional and were not high pressure! I looked around for a good month and they had the best deal. So far follow up has been great. I heard from a friend that they were a great dealership to work with so I have to agree!

rlindgren

15 de nov. de 2010

I would highly recommend this dealership. Everyone was so knowledgable, friendly and comfortable to work with. Working with Brandon Zimmerman made the process of buying a new car for my husband very enjoyable and not stressful! I really like that Brandon was not the "pushy" salesman type!!!

tlharmon

11 de nov. de 2010

I recently purchased a used KIA Soul from this dealership and I was extremely satisfied with my experience. I love my car and the speed in which my purchase was accomplished from the beginning application process to the test drive and final purchase. The employees were very friendly and helpful. I would definitely recommend this dealer.

klknoff

4 de nov. de 2010

Darrel was great to work with. I would recommend him to every person looking for a vehicle. He promptly responded to all my emails and carried himself with class. Every person I encountered at the dealer was great to work with. Time is important to me and he was very efficient.

JLStender

25 de oct. de 2010

We received excellent service and the best price in town. We would recommend this dealership to our friends and family. Especially liked the introduction in learning about the new car. That was very helpful as we did not have to go to the manual for simple little things.

Brad Weibel

21 de oct. de 2010

Greg was our salesperson and the experience was great. He answered all of our questions and concentrated on or concerns, he really did hand hold through the whole process. I would reccomend family and friends to Luther in Bloomington because of the service and attension to details.

JandTcar

6 de oct. de 2010

The staff was very knowledgeable and friendly. I didn't feel pressured at all. They took the time to answer questions, made sure we were comfortable and although we were purchasing a used car we were still treated exceptionally. I would definately recommend this dealership to family and friends and look forward to doing future business with Luther of Bloomington.

dollgrey

2 de oct. de 2010

We had previously worked with Mr. Greg La Tourelle on purchasing a prior vehicle. He was so helpful and not the typical "salesmen" that I decided I would again give him our business. He is a wonderful person to work with very patient and helpful but not pushy. Extremely friendly salesmen.

sjquee09

30 de sep. de 2010

Carrie was awesome! She listened to me and when I said no to something she did not push me. She talked me through all the confusing information so that I was able to understand it. This was my first time buying a car on my own and she made my experience easy and enjoyable! Thank you so much! :)

roddyrod

23 de sep. de 2010

Chris was great to work with - very knowledgable - extremely detailed - listened to what we wanted in a car - and we ended up with exactly what we looking for. Chris accomadated our request for date for pick up, helped us with the financing and the person who handled the financing was extremely professional and helpful.Rod Andersen

JVRV

11 de sep. de 2010

When we went into this dealership we pretty much knew what car we wanted. My husband though was shopping around for the best price. After talking with Brandon, who was not pushy at all, we left and test drove a Kia Forte at another delership to make sure we really wanted the Hyundai Elentra. Later that day we went back and bought a new car. They did come in with the lowest price right to begin with and we could have saved ourselves time if we would have bought it right away. We have only had our new car a few days and love it. Thanks Brandon!

tomalm

19 de jul. de 2010

We bought a new 2009 Kia Sedona from Ms Carrie McWilliams in June 2010 at a very nice discount. She gave us all the time and attention required to completely satisfy my wife and I. We were particularly impressed by this because it was a Saturday and a very busy day at the dealership. The additional incentives such as free servicing and the SuperAmerica discount on gas were nice touches which we appreciated.

awallen1

19 de jul. de 2010

Mr. Brown was very knowledgeable and friendly. He took a tremendous amount of time to make sure that all of our questions were answered. My husband and I spent most of the morning at the dealership, and everyone we encountered was professional, courteous and friendly. I would recommend this dealership and our sales consultant to my friends!

rachel1986

30 de jun. de 2010

Luther Automotive Group of Bloomington was by far the best experience I had while shopping for a new car. The people were friendly, patient and knew what they were doing. Had great service there and would go back in a heart beat when needing a new car.

TO'Connor

23 de jun. de 2010

Our salesperson did a great job on our behalf. The car we wanted and the color we preferred came with an option that we did not want. Our salesperson was able to negotiate with the manager to lease us the car without paying for this option. This is the third car that we have leased from this dealership in the past four years. I am glad that costumer loyalty is worth something.

pakkid7

21 de jun. de 2010

Carrie helped me with my used vehicle purchase and trade on my old one. They were quick (for buying a car) and went the extra mile to give me what I wanted for my trade. The vehicle was priced the best out there and I have been doing my research for several months. I hope when it comes time to purchase again they have what I am looking for.

Schsuter

21 de mar. de 2010

I did a search online for a used Kia Soul + in titanium. To my surprise, I found a wonderful price for one with just under 9k miles. It was the exact car my wife wanted. I contacted the dealership to find out more about the vehicle and decided to drive 5 hours to Minneapolis to look at it with the intent to purchase. The salesman was happy to put a hold on the car for $500 and we did just in case someone were wanting to purchase it. We didn't want to miss out on a fair deal since this model and color and price are very hard to find in Iowa. So, the first minute the dealership opened on Saturday morning, we called and gave them our CC# and a $500 deposit hold on the Kia and told them that I will be up there on Monday to buy it.Well, late Saturday afternoon I got a message from their sales manager, Dave Rise explaining that they sold the car and our hold on the car didn't count-that it was not their policy to hold cars. Today, (Sunday) I get another call from the sales manager explaining what happened only this time he was a bit "huffy" with me and very non-professional. He couldn't understand why I wanted to buy that particular car and tried to push one of his other cars onto me-one that was not the make and color my wife wanted. The old "bait and switch" and a sad, sad story of "we won't make anything on these, bla, bla, bla". We had an agreement, and that if I put a $500 hold on the car and came up there the next business day to purchase everything was good. Their upfront pricing and enjoyable salesman Chris was initially good but follow through and customer care was much less than desirable.Dave rise was not willing to go the extra mile to make it up to us and outright told us he didn't want to sell to us "outa-towners" anyway because he wouldn't make any money off us on oil changes and servicing. Just a rotten thing to say and doesn't say much for a so-called reputable dealership. If I were the dealership manager, I wouldn't keep him around with his bad attitude and poor service and his lack of concern for correcting a negative experience.Dan Schuster

wishbone47

12 de feb. de 2010

My husband and I were able to give a general idea of what we were looking for in a vehicle. Tracy brought out 2 vehicles for us to see. We bought the first one he brought out. The pricing was great and there was NO pressure even after we made him stick around for some time after closing. We brought the car home and were so impressed with it that we went back the next day to see Tracy once more. I had a sporty Pontiac and wanted more of a family car for myself. He took us out to the lot and pointed the Kia Rondo out to me. We tried it and took it home that day. We did have some issues with getting the car detailed, but the used car Salesman Dave took care of it and I am SO happy with how I was treated and the vehicles we purchased. These people truly do have Customer Satisfaction in mind. I encourage anyone that is thinking about a car purchase to give Tracy a call.

monicaengh

23 de abr. de 2009

Best dealership I have ever worked with. No pressure, best price, honest sales person. I would do business with this dealership again in a heartbeat and would encourage others to do the same.Great job follwoing up with customers as well to make sure customer is completely satisfied.