Stan Brown

10 de dic. de 2015

Service is not customer friendly. Had five items that needed to be done to my 4Runner with only two being accomplished. Service manager never gave me any paperwork because he knew he had not had his staff complete all five items. I will never go back to Manhattan Beach Toyota for service again. DCH Toyota took care of the remaining three items and provided great service.

Tavio Hall

9 de dic. de 2015

I had A good experience with Manhattan Beach Toyota. They explain that they could get me the truck that I wanted the way I wanted it and all I had to do was leave a small deposit. I left a deposit and my truck was delivered to the dealer and when I got there to pick it up it look better than I thought it would it was very clean and ready for to take home for me to enjoy.

Karen Yee

7 de dic. de 2015

Very Pleasant buying with Gabriel. He was truthful and straight to answer my questions without any hidden agenda.

Allison

5 de dic. de 2015

Michelle and Bill did everything they could to make me happy and make my experience great:)

Emily Rodriguez/Carmen Flores

5 de dic. de 2015

I work at a dealership, but could not get financed. So I went to Manhattan Beach referred by a friend Cesar UCM. The GSM Carlos and Frank the finance director were able to help me out with a 2015 Corolla. Sang was also great in Finance department he explained to me everything I was signing. I will definitely refer the dealership. They make you feel so welcomed and it felt like home. AWESOME staff you have!

Robert Hunziker

1 de dic. de 2015

The sales person knew all of the key details of the Land Cruiser and made our purchase a delight.

Robert

17 de ago. de 2015

I purchased a Toyota Certified Used 2011 Toyota Tacoma in June of 2015. The truck itself is everything I was looking for, but that is the only positive of the purchase. As I was taking possession of the vehicle, the salesman handed me an extra key which he explained they had to make since it was required by law that they provide a spare key. I later found out that the spare key was not for the ignition, it was a door key. I contacted the salesman and he told me that they would reimburse me for a new key if I had one made. So I went to my local Toyota dealer and had the key made. While at the dealer I found out that I had power door locks, but I was not given a remote control by MBT. The truck specifications listed power door locks for the Pre-Runner model so a remote control should have been provided. So I purchased one from the local dealer. I sent the invoice to MBT on June 4th and as of August 17th I still have not been reimbursed for the key or remote. I also found out that the truck was in an accident as there are after market body parts on the front of the truck. This was never disclosed to me. I believe this should have been discovered during their so called Certified Used Car inspection.

Robert W. Lewis

22 de jul. de 2015

Top Notch Sales Associate (Parts) Mr. Taron James by Robert W. Lewis from Hawthorne, CA 90250-8551 | July 19, 2015 I wish to takes this time to recognize a world class top notch Sales Associate in the Manhattan Beach Parts Department. His name is Mr. Taron James. I have been a customer of the Manhattan Beach Toyota Dealership for a period approximating 15 Years. In that time frame I have purchased 7 Toyotas and responsible for recommending a Scion Sale to one other person. Mr. James was singularly responsible for assisting me in my purchases selections through recommendation and personally has provided state of the art customer services in ordering and getting my parts needs serviced. In my 67 years of life, Mr. James is undoubtedly the BEST customer service REP I have ever done business with and that shouldn't be taken lightly, because I am not the most cordial of customers (smile). Mr. James should not only be recognized for his performance and attitude, he should receive an award an a bonus/raise. He is truly an outstanding professional and should be emulated by all. The standard he sets is not only infectious it is contagious. Thank you Mr. Sperber for employing the BEST of the BEST. Robert W. Lewis (customer)

Robert W. Lewis

20 de jul. de 2015

I wish to takes this time to recognize a world class top notch Sales Associate in the Manhattan Beach Parts Department. His name is Mr. Taron James. I have been a customer of the Manhattan Beach Toyota Dealership for a period approximating 15 Years. In that time frame I have purchased 7 Toyotas and responsible for recommending a Scion Sale to one other person. Mr. James was singularly responsible for assisting me in my purchases selections through recommendation and personally has provided state of the art customer services in ordering and getting my parts needs serviced. In my 67 years of life, Mr. James is undoubtedly the BEST customer service REP I have ever done business with and that shouldn't be taken lightly, because I am not the most cordial of customers (smile). Mr. James should not only be recognized for his performance and attitude, he should receive an award an a bonus/raise. He is truly an outstanding professional and should be emulated by all. The standard he sets is not only infectious it is contagious. Thank you Mr. Sperber for employing the BEST of the BEST. Robert W. Lewis (customer)

Patricia A.

17 de jul. de 2015

I am very happy with my purchase of a Toyota Tacoma. The sales staff answered all my questions and make sure I got what I wanted and needed.

Alan Zabel

17 de jul. de 2015

Facilities will go back to 5 stars once the remodel construction is finished.

Sam Omar

17 de jul. de 2015

Manhattan beach Toyota resolved a a situation in a very professional and timely manner. Joy A. Was very professional about how she handled the situation . They definitely stand behind the car they sell and customer satisfaction is important to them .I would definitely recommend getting your car from them. Thank you Joy and thank you Manhattan beach Toyota. .

Robert Johnson

14 de jul. de 2015

The low rating on the facilities question is due to the never ending construction at the dealership.

David Dillard

13 de jul. de 2015

four stars for facility was due to fact that the entire dealership is being re-built. I thought that this would result in delays in service, but they did a great job in servicing my car and getting it ready in a short amount of time.

Sheretta Lotten

13 de jul. de 2015

Customer Service Rep was very curious, I needed my Driver's side view mirror re-attached & the Service dept check it out, thanks to them it was fixed at no charge. Truly one happy customer that day.

Stanley Hendrickson

10 de jul. de 2015

The Manhattan beach dealer we purchased our Camry called us to repairs a recall, so we made an appointment.We left our car for about 3 hours there and they called us to let us know that they need parts. Wished they called us sooner if they did not have proper parts for that particularly recall problem,Anyway for that reason we are not happy that after all the time we waited and again we have to go back one more time.They should have known that they did not have parts before they called us and made us come. O

Pw

9 de jul. de 2015

It was a well oiled machine. We were in and out - from test drive to delivery of car. Even with the very cluttered and confined space (because of major facility construction) we were comfortable. Sales staff was well trained and played their role well. Insurance process, although like being stuck with a robot, pounding us with the upsale, w as interested in his job.

momofboys3

9 de jul. de 2015

A few lights out. They kept my car a couple of hours, took me home in the shuttle (my driver was very friendly and got me home quickly), Joanna (love my service person) called me when finished, done! Smooth transaction. All lights are working!Can't wait for their new facility to be completed. Only thing missing, is having my car washed when service completed.

Jacqueline Jansen

9 de jul. de 2015

I am 74 years old and have purchased many cars. This was the best car purchase experience I have ever had. I never write reviews, but would feel too guilty if I did not write about how much effort the employees at this dealership go to in providing the very best in customer service. Gabe was my incredible salesman who was never pushy and knew everything about the Toyota Prius. I was pretty green about the newer cars, but he explained to me how everything worked and was so warm and friendly and could answer all my questions. I had a minor problem with the car a few weeks after purchase and took car back to be fixed. Everyone, I mean everyone I came in contact with was so helpful and friendly. First came a warm welcome from Frank who took my car and guided me to Lisette at the counter who listened to my problem with a smile. Next, I met Joy who told me it would be a couple of hours of waiting, so would I like to be shuttled somewhere. I told her I wanted to go shopping. The shuttle had just left, but she did not want me to wait until it came back, so she had Louis, another friendly employee, drive me and pick me up when my car was ready. Joy added great enjoyment to my day by doing this. When I returned, there was no wait for me to see Lisette again. She told me exactly what had been done in terms I could understand, showed me how they had checked my car out and everything was good and there would be NO CHARGE to me. I live 25 miles from this dealership and normally just use my personal mechanic, but after this excellent service, I will be returning for oil changes and repairs...if this Prius ever breaks down, which I hear happens rarely. I think the main thing that made my experience here so good is that all the employees seemed to truly be happy doing their jobs and wanting to fix my problem and keep me happy while they are doing it! Absolutely FIRST CLASS ALL THE WAY! Put yourself in good hands by first asking for salesman, "Gabe"... just the best!

Miguel Velasquez

8 de jul. de 2015

Awesome................".............................................................."..................................................................

Carl Roelen

8 de jul. de 2015

Fast, friendly and accomodating. Always a joy to see the dealer and staff so welcoming and focused on customer satisdaction.

Jane Galli

8 de jul. de 2015

I travel a little further from my house to go to Manhattan Beach Toyota because of the service !

Joan Lockney

7 de jul. de 2015

The facilities are being renovated and I am sure this is a hardship for the staff; however, they are handling it well. The service was good and they were all very pleasant.

JUDY GARLAND

7 de jul. de 2015

I love MB Toyota, always accommodating and helpful in all areas with all my questions. Can't wait for their facility to be finished. GREAT crew!

Sandy Erickson

7 de jul. de 2015

Erica, my service advisor, took care of all my repair needs.

Ryan Ramirez

7 de jul. de 2015

I have been servicing my vehicle at Manhattan Beach Toyota for the last few years and will continue to do so for many years to come. Joanna Morgan has always taken excellent care of me with fast, friendly and knowledgeable service.

Robert Schreiber

7 de jul. de 2015

Always friendly and helpful. They treat you like family, remember who you are, its always a great experience.

Marie Kolarow

7 de jul. de 2015

Jack was very helpful, professional with good knowledge about his work Called and update me in a timely and very friendly.

Abili Horatio

7 de jul. de 2015

I was attended to on arrival. An estimated service compeletion time was given. I got my truck back about the estimated time.

Claudia Escobar

6 de jul. de 2015

Services was good but it to so long to get my car back.

John Carlson

6 de jul. de 2015

Excellent service; in and out in less than an hour. Joanna Morgan is superb.

Elida

4 de jul. de 2015

The Manhattan dealership is under construction, with that said I would have to say they did pretty well considering the circumstances.

Alan Chan

4 de jul. de 2015

Everything met my expectation. Sales representative Ken is very helpful.

john goodlett

3 de jul. de 2015

purchased a new 2015 corolla, was looking at used cars but salesman made a deal that was hard to not take. Love the car

Happy Tacoma Owner

3 de jul. de 2015

Had a thoroughly good experience and had a great salesman in Mr. Noser. My only negative remark is that the dealership is under major construction and it is doing its best to accommodate the customer but once the construction is complete I am certain the dealership will be beautiful and easy to access for my future services. I really am enjoying my new Tacoma.

Martha Contreras

2 de jul. de 2015

Great service with a prompt turn around time even if they are remodeling their facilities. I was happy to see that they still give you the best service despite all the construction.

Walton Dougher

1 de jul. de 2015

Received a phone call asking if I was interested in ending my lease early. It seemed like a good deal, as I was interested in a new Sienna XLE. The transaction went smoothly and I negotiated a new lease on the car I wanted. They found the color I wanted at another dealer. I have traded at this location for years. The treatment I received is excellent

Kyria

30 de jun. de 2015

easy to deal with people - nice clean safe facility

Maria Mendez

29 de jun. de 2015

We went for a car service repair. We were assisted by Joanna, and she was great! She was very polite and helpful, definitely made the process more simpler!

Barry Forman

29 de jun. de 2015

Physical facility is undergoing renovation so the rating is fair but not quite accurate.Buying process was simple and quick - just what I asked for. Paperwork was ready and accurate upon when I got there.Representatives were attentive and pleasant.

Edgardo Masilang

29 de jun. de 2015

I have a very good experience with the dealer. The sales representative is very knowledgeable of his job. He helps me get the car I like and the financing that fits my budget.

kambiz nikfarjam

24 de ene. de 2015

they sold me as is car toyota camry as brand new with explanation after i did complain manager told me we sold brand new car with after market parts .

Leomanno

28 de dic. de 2014

To buy a vihecle at MANHATHAN BEACH TOYOTA was easy but when you find a problen in your car they don't help you, people when you buy a vihecle in this dealer make sure everything come sertificate by toyota they are installing cheap alarms and they are not responsable to fix

Leomanno fuentes

28 de dic. de 2014

I just want to said, people when you buy a truck or car in MANHATHAN BEACH TOYOTA make sure all the parts in that vehicle it's under toyota guarraty they are selling vihecles with out toyota guarraty and they are not responsable, they are going to tell you, sorry but we can not help you, like they told me

Erika

29 de sep. de 2014

After searching the internet for days, we finally found a used vehicle that met our needs and budget requirements. Although the dealership was 3 hours away, we needed a vehicle right away so decided to drive down and take a look. Expecting the usual pressure when I called John to schedule an appointment, I couldn't have been more wrong. He was flexible and really put me at ease. When we arrived, Don was already informed about the purpose of our visit and ready to show us the vehicle. We also looked at another one for comparison (at my request). Don was patient throughout the evening and more than happy to respond to any question or concern we had. The hardest part was making a decision between the 2 vehicles. Then we were introduced to Hector to write up our contract. Another exceptionally professional experience. Hector worked with us to make certain our payment remained within our budget and that our options were satisfactory. But the story doesn't end here. The next day we discovered a couple of non-mechanical items needing repair. I called Hector and learned that these would not be included in the typical Platinum bumper to bumper warranty that we purchased. However, MB Toyota did not hesitate to arrange for the repairs anyway. When we brought the vehicle back a week later for the repairs, again I cannot express how well we were treated. Marcos and Kyle really bent over backwards to satisfy us. They repaired the first step and are waiting for parts to complete the rest of the repair. I have to say that we already feel like a part of the family at Manhattan Beach Toyota. The employees at every level always treated us that way and it's greatly appreciated. We took a huge step of faith in driving all the way here and I'm very grateful for it. I'm sure you will be too.

MahGoli

13 de jul. de 2014

In the beginning I did not get as fast a reply as I expected, but when I visited them and talked to the manager I received good treatment and it was a good experience. I am totally satisfied with the purchase.

jj

25 de mar. de 2014

Hope more people read about your MONEY you are trying to take from 81 yr. old & stay away from both you & toyota

#1 buyer in southern california

30 de jul. de 2013

Leo C... Leo has not only been the best salesperson ive ever met but he has become one of the good friends I can trust to send anyone needing a car...leo is a honest salesperson...everytime ive sent someone to him eveyone tells me how happy they were with his service he makes customers feel right at home at manhattan beach toyota....my whole family has bought vehicles from leo...everytime we thought we couldnt make a deal, leo would take time and find the best deal to make sure me and my family are happy...I would recommend manhattan beach toyota to all my friends and family...

Jb

25 de jul. de 2013

Marcos was super-nice and helpful. No pressure, and lots of great advice. Still shopping -- but I will probably come back here to buy. Had heard great things about this place from several friends who own Toyotas.

Mary Ann

14 de abr. de 2013

My car-buying experience at Manhattan Beach Toyota was the easiest ever! Erwin Koti, the salesman, contacted me immediately upon receiving my cars.com request. When I met with him, he did everything possible to find the exact car I was seeking. Everything about the process was transparent. He offered to have the car delivered to me, since it would be coming from another dealership. He was personable, accommodating and attentive throughout the entire process. Everyone I met there was the same! I would definitely use this dealership in the future.

CMSchubert

31 de oct. de 2012

The Good: 1) I love driving a Prius. It's an awesome car. 2) The price was fair. It wasn't cheap, but it was fair. 3) Gabe is a good car salesman. The Bad: 1) My so-called "certified pre-owned" car that supposedly passed an exhaustive inspection, but less than a month after taking it home, the car's battery randomly died. I had it towed to the dealership and it literally took 4 days to have it replaced. That wasn't the kind of service I was told I would receive when buying the car. 2) When buying the car, they really wowed me when they told me they would handle the paperwork with the DMV and have my registration sent to me in the mail. Three months later, I received nothing and was told to keep waiting. When my girlfriend got a new car, her dealership did the same thing, but her registration arrived in 1-2 weeks. Five months later, I was still getting the run around from the dealership regarding my registration. Gabe connected me to their customer service woman, but she just blamed me, never did what I asked, promised she would send me a new form so we could try again, but she never did. After six months, I gave up on the dealership, went to work late one morning and went to the DMV myself. It isn't so much that I had to go to the DMV myself. It was that I was constantly promised things that didn't happen. While Gabe tried his best to help me, he couldn't do it all on his own and the rest of his team fell woefully short. I will not return to this dealer for my next car or for service on this car.

JanLe

12 de sep. de 2012

BEST car dealership. i feel so grateful to have been taken care of by gavin pierce and gabe romero - they got me an amazing deal on the 2012 prius c (which is not an easy vehicle to come by this summer). incredible customer service, definitely went the extra mile for me and answered all my questions graciously and honestly. i will absolutely go back for my next car and highly recommend getting your toyota or scion from them.

Satisfied Customer

12 de sep. de 2012

One of the perks for buying a new car here is that you get free car washes, the guys that wash the outside of your car do an excellent job, they do it quickly and while it's not a full service wash and wax it gets the dirt and grime off the outside of your car and makes it look clean and new again. We've had our new car for about a little over a month and have had 4 or 5 car washes, during this time I've seen one other person tip the car wash guys. Show a little appreciation people they work hard and a couple of bucks for a tip for these hard working guys shows your appreciation and is less than you would spend at the do it yourself car washes.

Rachael P

10 de sep. de 2012

- Exceptional Service - Honest Answers, Easy Negotiation - Tremendous Respect for their Customers - Competitive Pricing - Anticipating Customers Needs I felt like I'd met the white knight of dealerships because I finally felt at home and taken care of. I did not feel like just another quota sell. I felt they really understood a car is a huge purchasing decision for the customer and should be handled with care. And, believe me, I price compared like crazy, and somehow I got both their exceptional service and the most competitive and fair pricing. I highly recommend this dealership and Gabe and Brad. For more specifics about my experience, read below: I cannot say enough good things about my time with Gabe Romero and manager Brad in Internet Sales. I have been to many Toyota and other dealerships, and this was the one place I got the best service and straight-forward, honest answers. I've never met a dealership so easy to work with, helpful and trustworthy. Upon my first phone call, Gabe listened carefully to what I was looking for (I'm picky) and took extra time to locate the best options for me (it took a few weeks, and he didn't forget about me). He and Brad also let me borrow the car overnight(!) to feel what it would be like to truly own the car I was interested in. (I didn't have to ask - they just offered.) They really trust you and they go above and beyond in an honest, down-to-earth way so that I really trusted them as well (which is unheard of in the world of car dealers). They did far more than any other dealer to help and anticipate my needs -- without me even having to ask! Unlike my experiences everywhere else in which talking about the cost felt too slick and crafty, these guys were very up front, honest, and willing to offer discounts before I had to ask. Negotiation is usually an extreme hassle. There wasn't a need to negotiate here. At the beginning of the price discussion, Brad and Gabe laid out the factors influencing cost and areas where there could be discounts. But, most importantly, they listen, and they hear you, and they read between the lines and consider all the options you need to know about. Again, I really felt taken care of by them and highly recommend working with this dealership and Gabe and Brad.

Cristina

30 de ago. de 2012

Our sales man Joel was great. Very honest and to the point.

nacho

29 de ago. de 2012

Had a great experience here. Didn't end up purchasing but would def recommend in the future and be back to.