ksalgado

6 de oct. de 2015

I cannot even begin to express in words how grateful we are for purchasing our vehicle from Max Madsen in Aurora. We purchased a used Kia Sorento and had absolutely nothing but problems with it....at no fault of this dealership. Kia refused to stand by their warranty and Max Madsen wouldn't let that slide. They stand behind their product no matter what. We were able to bring back the Kia and renegotiate into a brand new 2016 Mitsubishi Outlander and couldn't be more pleased. They have gonna above and beyond and even one notch above that! From the manager, Anthony, to our salesman, Jon Schulz, and even the service manager, Todd, you couldn't receive better service. We are absolute lifetime customers to Max Madsen in Aurora and highly, highly recommend you purchase your future vehicles from there as well!

Jon Bartelt

28 de may. de 2015

Jim Miller took care of us from beginning to end. Car was ready on arrival and our time was valued. Jim made buying a used car an enjoyable experience.

outlander2015

27 de may. de 2015

Herman was a very friendly sales person. He approached us right away and took us to the car we had looked at on line. I would bye again if I need a new car. Everybody that we spoke to were very friendly and helpful. Thank you Herman for all your help to keep it a nice and easy process.

Joyce W.

13 de mar. de 2015

I originally wrote a glowing review on Feb. 13th, 2015, what a mistake! After looking at two other dealers, we stopped at Max Madsen Mitsubishi. Our salesperson, Ryan Clark, was cordial and answered our questions, we were just looking as our lease was ending on our Honda CRV on April 24th. I had already made the March payment two weeks early. We were trying to stay in budget as we are Senior Citizens, so we hesitated on going forward with the offer. Ryan left us for a few minutes and came back with the Sales Manager, Jeffrey Martin. He said it had been a "slow month" they could buy out our lease and even turn the car in for us. Wow! news to us as this was our first leased car. Everything preceded smoothly, even down to the Finance Manager, Mike I., telling us we would get a refund from Honda once they paid off the lease. Great news! Wrong! Nothing happened at Honda after they turned our car on Friday night and we signed off on it Saturday, Feb. 14th. We then received a bill for the last payment of lease. I tried to speak with Ryan Clark on Monday, March 9th(he no longer works here), left message for Jeffrey Martin on March 9th, 10th, and 11th, finally a call on Thursday, March 12th(he'd look into the matter). We received a call on Friday 13th of March and no he didn't say that. Funny that we didn't know about a buyout until he mentioned it and why did Finance Manager tell us we would get a refund from Honda? Love the car but would and will not recommend this dealership!!!!!!!

thaddeus

27 de ene. de 2015

Bought two cars from Max Madsen our sales person was Jim Miller graet salesman very knowledgeable and very polite not pushy I would recommend Max Madsen and Jim Miller as your salesman thanks for everything . Ted and Barbara !

Jessica

27 de ene. de 2015

We went to this dealership because they had the car that we were looking for. We had gone to other dealerships that would not give us the price we were looking for and didn't have that great of customer service. Our salesman Jimmy Miller was absolutely amazing from the moment we stepped in the door. We told him what we wanted and he found the perfect car for us. It was the most hassle free car buying experience that I've ever had! They were willing to work with us and gave us a great deal. The business manager Mike Isadore was great and worked with our needs. Also, the finance manager Anthony did everything he could to get us where we needed to be! I would highly recommend this dealership to anyone looking for a hassle free experience!

Drew

31 de mar. de 2014

Very professional, very friendly, very responsive...all and all a great car buying experience. Thanks Max Madsen!

krkroeger

19 de nov. de 2013

Very frustrated with this dealership. I was inquiring about a car no one got back with me, so I called. Spoke with a sales rep very helpful. Explained I wouldn't be there until the next day since we were from out of town. Called location later that night & manager said it was already sold. Asked what was the point of making a road trip out there if they were going to sell it to someone else. Then asked the manager about a deposit, he said it wouldn't have matter bc that does not hold the car. What is the point of a deposit?I will not buy from this dealership, ever.

cwing5404

6 de nov. de 2013

We liked the no pressure approach! Very knowledeable, and really addressed our needs. They got us what we wanted, best car buying experience by far. Thanks guys...

Nice dealer

24 de jun. de 2013

I went there with my friend to look at 2006 Honda CRV EX. Ryan Clark was helping us, he was super nice and really helpful. Came to negotiate, he was really awesome and willing to work with us in our budget. We spent really long time in the dealer but it's worth it at the end. Really love the dealer and highly recommended for everyone

SarahL.

22 de may. de 2013

It was so nice to go to a car dealership and see the car that you asked for right there and waiting for you to test drive. Our Sale Consultant, Mike Isadore was great. He took the time for both my husband and I to test drive the car. He was very knowledgeable about the vehicle and explained all the features. What he did not know he looked it up for us on the car fax. We had a very old car for a trade in and we got the best offer for a trade in then from anyone other car dealership. It is nice to finely find a dealership that is honest and easy to work with.

Austin

13 de may. de 2013

Recently purchased a used minivan (Toyota Sienna XLE Ltd) from Max Madsen. The sales rep was decent (Jon) and gave us a good deal on the vehicle. I had to travel a considerable distance (250 miles) to pick up the van, and it was pretty much as described. There were some cosmetic small dings that were not shown in any pictures (should really show the flaws for people purchasing from long distances). Also, the battery was failing and intermittent so that at times the car would not even start. I had to purchase a new battery, but this was not seen until I had driven all the way back home. One would think the battery would be something to check prior to sell, but I could be wrong. Otherwise, it was a smooth transaction.

ed091987

24 de abr. de 2013

I had to bring my 2011 Outlander in for the SAME warranty issue (3) times at 25,000, 52,000 and 56,000 miles. The second time they didn't order the correct part and I had to return for them to install. Now I need to return for a 3rd time after the repair 4,000 miles ago. Customer Service was rude and very unsympathetic in their apology.

Larry H

20 de ene. de 2013

I negotiated a price for a used vehicle over emails with Marcus King. Marcus answered all my questions, made me a personal video of the car and guaranteed me that the price we agreed upon over emails was the price I would pay. I drove 45 miles to the dealership and it was well worth it, the car looked great, I test drove it and made my purchase. The finance department was able to give me a better rate then my credit union was offering, this dealership was to good to be true. I have to say that I would highly recommend purchasing a car from Max Madsen, everyone that I spoke with at the dealership was very, very nice. If only every car buying experience could be so good. Thanks again to everyone there. -Larry H.

ralliart fan

3 de dic. de 2012

we have been disappointed by this dealer in the past and we have visited them 5 times before we finally walked off with a used car worth 22,000 dollars.The employees of the dealership were extremely rude including the managing partner,the finance manager all the way down to the sales clerk,why did we buy from here ? because they had the only car which my son wanted.The finance company had to call on our behalf to make the deal go through.I would not recommend this dealer to my friend or family

www.syedpervez

20 de nov. de 2012

Mr.Madsen shouild visit his dealership more often and see how his customers are being abused by his hired help both sales,finance manager,managing partner.

el cubano

4 de mar. de 2012

I had a great deal and a very pleasant negotiation with Mad Maxxen mitsubishi of Aurora. The car selection is great and they take really care of the cars and customers, If I need another car I definitely would drive 59 miles to buy it from them. Good people great prices.

deimers

12 de feb. de 2012

We have purchased 5 new cars over the past 10 years, however, my wife and I both feel that this encounter was the best we have ever had. We had all our questions about the function and specifications of the vehicles we are currently considering answered - each explained by the Dealer's Salesmen - Ryan Clark & Jorge Maldonado. We even met the Managing Partner - Todd Cahan, and the Man himself - MAX MADSEN.The Car Buying experience has changed significantly over the past 10 years - and I think that the Max Madsen Cybersales approach is the BEST way to specify your preferences as a Buyer. This "No Haggle" experience is the way car buying should be!!!

tr1n1ty3

11 de jun. de 2011

I have never had better dealings with a Service Department than at Max Madsen, and I have delt with many in Illinois and Colorado, from Honda to Dodge. These guys listen and really try to get to the bottom of the issue. Most places don't care to listen or think they know better. Respect is what you get from Max Madsen!I can't say I got the best price on my new car, but it was fair. I would deal with them again. Sales is always friendly when I visit and know me by my first name. I have leased two cars from them and wouldn't hesitate leasing another.

charles1712

4 de jun. de 2011

This dealership is not to be trusted. They sold me a car and told me that the car had one owner and no problems with it. I recently did a car fax repot which they would not show me and their has been frame damage and 5 owners on the car. They have now put me in a situation where I cannot sell the car for a good value. I talked to the owner and he did not care about anything I had to say. This is the worst dealership to go to.

madsensucks

7 de sep. de 2010

I bought a 2010 Mitsubishi Lancer from them and they were pressuring me to buy today. I had asked for multiple accesories and they said they did not have them in stock so i would have to come and get them separately. I had to make two stops there to get all the parts and they did not give them to me on the promised dates. Then when I ran a Checklist of all the parts I had orderded they still had not given me all the parts. I called them again and again, yet no reply. Then after about a month of that I decided to go to the dealership. when I asked the manager for the parts they said they had them there for a long time waiting for me, but i told them they should have called. he didn't say anything. On the way to Parts I ran into Mike, the Salesmen that had sold me the car, I wrote him a bad review earlier for not getting me the right parts, he told me that that really hurt him. I said, "I don't care. You should stop thinking about yourself and put your customer first!" He looked as if he was about to cry. I went to parts and gave them this letter they sent me saying that my plates were in; even though i already had plates from my previous car which got totaled. I thought they would give me new plates but the same as my old ones since mine were in bad condition from the crash. But they didn't. They gave me a different set of plates that apparently I'm registered to. So that means I am now driving illegally, thanks to the friendly people at Max Madsen(Sarcasm). Then when I asked them for the ipod cable that I ordered, the guy said, when he looked into it he ordered the wrong one. How do u do u possibly do that? IT'S AN IPOD CABLE. I asked him for the other part I ordered which was the cargo tray. he just gave me this box and didn't even bother getting me a porter to install it for me.so I went to Service and asked them if they could put it in for me. He had no clue what I was saying. In the end I just asked for a tool to open the box. He gave me a razor blade. I went to the parking lot, opened the box, and tried to fit the cargo tray into the trunk, but... the STOCK subwoofer in the back was interfering with the cargo tray so that means THAT PART WAS ALSO WRONG. I told that to the guy at parts and he told me he would have to re order that. I don't think I'll be getting another cargo tray. So overall I haven't gotten the correct Ipod Cable or the Cargo tray which I have already paid for! I was also charged for the new plates which I DIDN'T ASK FOR... and now I cannot legally drive my car. The sales at Max Madsen do not care about the customer at all! They are friendly up until the handshake that closes the deal. then they shun you like it never happened. I SERIOULSY RECCOMEND THAT YOU DO NOT GO TO THIS PLACE. IF YOU WANT TO BUY A MITSUBISHI. IT'S WORTH THE DRIVE TO LISLE AT THEIR OTHER LOCATION. I DON'T EVEN THINK I AM GOING TO GET MY SERVICES DONE AT THIS PLACE. I'M PROBABLY JUST GOING TO GO LISLE OR TUFFY.

Sandee

26 de ene. de 2009

The last time a brought my car in I (female) felt that the service dept really cared about my concerns. If it did not need fixing it was left alone. I was told ahead of time what thecar needs were and the total was. I was very pleased with my last visit. Even though I was told to take it somewhere else because car dearlship raise their prices.I have another appointment tuesday morning. I will again rate my visit and service. thank you Sandee