Rodney

16 de nov. de 2016

I just bought my CX 5 this past April and am super pleased with the level of service I have received from the day of purchase until now!Vidal is very personable and professional and always willing to go above and beyond!

Veronica

16 de nov. de 2016

The staff and car techs are always professional and efficient, and staff encourage and use rewards programs with fair pricing and deals when possible. I would not take my Mazda anywhere else!

Gilson

13 de nov. de 2016

Customer Service...it is high quality. Service on time and Friendly crew. They do not force you to do services that car does not need like other dealers.

Lynn

11 de nov. de 2016

got everything done in one visit, many services addressed on the same day, saving me multiple trips back and forth. V was great getting me right in a loaner so i could go about my day while my car care needs were addressed

Audrey

10 de nov. de 2016

Everyone is genuinely nice and I never feel like they are trying to sell me something.They do not charge too much and always apply some type of discount or coupon.

Laura

9 de nov. de 2016

Very pleasant, helpful staff! They provided prompt service! They obtained the registration and inspection materials promptly. I found this to be very convenient.

Laura

6 de nov. de 2016

Personalized service and attention. I was assisted by pleasant personnel who are very helpful. Russell and Joe worked diligently to find the car I wanted.

Mary

5 de nov. de 2016

Sal Constantino gave excellent advice and service!! Great employee that exemplifies good customer relations and exemplary service!! Will return again for service!

Cheryl

3 de nov. de 2016

All staff friendly and professional. They actually listen when you explain any issues and try their best to resolve them. Very positive e perience every time I go for service!

Erica

2 de nov. de 2016

Wayne was great to work with, the entire process was no pressure and very straightforward. I am very happy with my purchase.

Diane

1 de nov. de 2016

Kevin Chan from sales was patient , informative and not pushy in any way - he was a pleasure to work with and the main reason why I chose to buy from Mazda Gallery and not another Mazda dealership

Nadine

30 de oct. de 2016

The staff are always professional and courteous. I was under the impression thenoil changes were freenfor the first year and when they clarified that for me yesterday and that it was only the first one, they generously gave me one last complimentary service. They are always great about going above and beyond.

Kathleen

28 de oct. de 2016

Levi our sales rep was very knowledgeable and took his time with us, I would definitely recommend someone looking to buy a car to go there.

Cecilia

28 de oct. de 2016

fast, efficient, friendly.. and great to get the car washed too! Waiting area is very nice and complimentary coffee/water appreciated.. TV too!

Victoria

27 de oct. de 2016

Sal! He was amazing. My car was not going to be finished on time so her arranged for me to have a loaner. What a nice car that cx9 was! He may have earned u a sale within the next few years when my husband and I are ready to upgrade!

Michael

26 de oct. de 2016

Joe was fantastic. No pressure, easy to talk to, got us the exact car we wanted. Overall a great car buying experience.

Amelia

23 de oct. de 2016

This visit was for my oil change and service visit. Staff was friendly and helpful. My car was finished quickly.

Sally

23 de oct. de 2016

I arrived early and a client advisor was not available, but another advisor took my information and set up my paperwork so my vehicle could be ready for service. My service was taken care of in an hour's time.

Nancy

21 de oct. de 2016

Everyone was willing to work with me to make a payment in my budget. Everyone was so upbeat. Would recommend this place.

Antonio

21 de oct. de 2016

We bought the car and we get it serviced there, and it's easy, efficient and pleasant. People are kind, easy to talk to and reliable.

Renee

21 de oct. de 2016

This was my first experience atthe Mazda gallery of Norwood and I look forward to doing business in the future.

John

20 de oct. de 2016

We had been to several other Mazda dealerships and this was the best. Very quick service with a knowledgeable salesman.

Jennifer

20 de oct. de 2016

I thought everyone was very friendly and helpful. Every single person that I spoke to was upbeat and knowledgeable in their area.

John

17 de oct. de 2016

Jenna was my service rep and was great. My service visit was pleasant, great service, my car was was washed and interior cleaned, and took less time than expected.

Paige

16 de oct. de 2016

Very fast service. Staff is pleasant and gives calls when anything extra is needed. Very professional and I can appreciate that.

Michael

16 de oct. de 2016

Sal and the lady at the reception desk were very friendly and made it easy, taking care of the points I accumulated and the coupon from Castrol. The facility is very clean and comfortable.

Darlene

14 de oct. de 2016

The dealership offers one of the best friendly and experienced techncians as well as customer service personell in this area.

Joseph

12 de oct. de 2016

Had a quiet place to use my work computer while my car was being serviced. Staff was professional and courteous.

Annette

11 de oct. de 2016

Everyone I worked with was pleasant, fair, and a pleasure to work with. As a bonus, there were snacks and a place for my kids to play. I highly recommend Mazda Gallery.

Lisa

9 de oct. de 2016

I like how you give the vehicle a complete check up, no matter what service your having done and a full printed explanation of the results. I also like that you waah and vacuum the car after. The staff is very helpful and pleasant

Shirley

9 de oct. de 2016

Everyone was very warm, welcoming, and kind. My sales person Mr. Joe Damajio was very knowledgeable, pleasant, and helpful. The business manager who ran my credit report and processed my approval was very friendly and professional.

K

8 de oct. de 2016

Prompt courteous and attentive service from not only the service professionals but my salesman as well checked in with me to see how I liked the car and if there was anything I needed. My service professional also texted me after with his contact info in case I had questions or needed further assistance

Arecelys

8 de oct. de 2016

I was treated with excellent service on October 6th, Sal was excellent and helped me with an issue that unfortunately was created by another auto service company. He remedy my problem quick and professional.

E

7 de oct. de 2016

Jenna is the best. Had a car waiting for me so I could run some errands and grab some food.

Lisa

5 de oct. de 2016

Jen was very nice! Everything was easy and everyone was helpful and friendly. I even appreciated the extra care they put into the car vacuuming!

Daniel

3 de oct. de 2016

Shawn Weir was an excellent sales associate. He was responsive and helpful throughout the process. It was a pleasure to work with him.

Michelle

3 de oct. de 2016

There was no pressure to immediately buy the suv after I test drove it which was great. Once I did initiate the sales process, we were able to complete everything the same day (except the inspection sticker, but on a follow up visit that was taken car of very quickly).

Richard

2 de oct. de 2016

No delays while my car was being serviced. Courteous employees, clean facilities.Nice touch cleaning the car and leaving paper mats, but pull the mat out when you are done. Thanks!

Paul

1 de oct. de 2016

Bets service department ever. Vidal is the best. I wont take my vehicles anywhere else. As long as Vidal is working there I will continue to buy vehicles from Mazda gallery

Renay

1 de oct. de 2016

The staff is professional, courteous, and prompt.They kept me aware of the progress of the service to my vehicle. The work was completed in less time than expected.

Pamela

30 de sep. de 2016

Never felt rushed or pressured; answered all my questions; reviewed cars features thoroughly. Maybe the test drive could have been a bit more varied and longer, but I didn't ask to drive it again before I bought the CX5.

Nicholas

30 de sep. de 2016

Doug Clark helped me out GREATLY when it came to making a decision on which Mazda fit what I was looking for. Very friendly group.

Carla

30 de sep. de 2016

The Mazda team was very professional and diligent solving our needs. They made the purchase of the car quite an splendid experience.

Angela

30 de sep. de 2016

I liked the customer service from my sales tep. Kevin Chan . He was exceptional in his presentation of vehicle it's benefits.

Marissa

29 de sep. de 2016

Joe was really helpful during the sales process. He was wonderful to work with. We're loving our CX9 and are very thankful for the help at Mazda Gallery.

John

29 de sep. de 2016

Easy to schedule service at time convenient for me. Service was done on time. Pleasant personnel. Easy to get to.

Kelly

29 de sep. de 2016

Everyone at the dealership was extremely friendly and not too pushy. Kevin Chan in particular was very helpful. He was very knowledge and excited about the vehicle which helped me to decide to purchase the vehicle. He let me view the vehicle at my own pace and made sure I was completely comfortable before making a purchase. I would definitely refer a friend to Kevin at Mazda Gallery.

Natalie

28 de sep. de 2016

Dedicated and friendly sales staff who stayed late into the night finalizing our sale. Thank you for a great car buying experience!

John

26 de sep. de 2016

Prompt service. They recommended an attempt to repair rather than replace the commander knob component, which was successful and quite a bit less expensive, which I appreciated. As always the car came back cleaned inside and out.

Linda

25 de sep. de 2016

Sal was extremely knowledgeable and helpful, and got everything fixed and completed in a timely matter. He was able to solve an issue I was having with my bluetooth. And a few other items. Everything was completed in a timely matter. I was very pleased.

Christine

25 de sep. de 2016

Salesman was curtious and prompt and made wait time go by quickly. I trust that a dealership can make good recommendations even though this is a leased vehicle

Shandro

24 de sep. de 2016

Prompt service. A knowledgeable service adviser. My experience was pleasant and would recommend Mazda service to anyone who are trying to decide.

Russell

22 de sep. de 2016

Jenna is the best service advisor that I have ever dealt with before. It was truly a pleasure. The customer service was excellent.

Jesus

20 de sep. de 2016

Service representative was grade A !!!! #jenna was kind respectful, courteous, kind caring towards my needs she also followed up after making sure everything was in working order

Brian

19 de sep. de 2016

Job done within quoted price! Nice, clean customer-friendly facility and helpful service advisor. This was the second (successful) try to replace and program a bad TPMS module.

Michael

19 de sep. de 2016

My sales agent was so nice and helpful: Seng knew my time was limited so he helped me by working around my schedule.

Carmen

18 de sep. de 2016

Excellent job in cleaning my car. I could never clean it as you guys did. Thank you for fixing my dent.

Daniel

17 de sep. de 2016

Professional, courteous, friendly and timely. Always very pleased with service and Levi our salesman. Very personable at all levels of contact.

Loraine

17 de sep. de 2016

Your promptness to keeping appointment times and the friendliness of your waiting area certainly makes it a great place - so nice!

Mia

16 de sep. de 2016

Jenna was extremely helpful and made my experience at the service center a fantastic one. She went out of her way to help me with my Mazda key which I very much appreciated.

Kendra

16 de sep. de 2016

Levi was professional and extremely knowledgable. The whole process was seamless. I was would recommend seeing Levi to any of my friends who are looking for a car

Cristian

15 de sep. de 2016

Levi was extremely knowledgeable and attentive, trying his best to provide me with the best service possible. He took really good care of all the documents and explained every single detail. I was very pleased that the whole process went smoothly.

Norma

14 de sep. de 2016

Fast service from check-in through completion. Just over an hour for an oil change, tire rotation and new inspection sticker. Friendly service advisor -- Jenna is terrific! Accommodated my need for a quiet place to make a work phone call.

MKaye

13 de sep. de 2016

Janice was extremely helpful, friendly, flexible and knowledgable. No pressure here at all. She worked carefully with me to help make sure my needs were met. And man does she know her cars! Prices are very competitive. I will absolutely check in with her when I am in the market for my next Mazda.

Candice

11 de sep. de 2016

The car was serviced and ready as promised. Took my coupons no problem. Car was washed and vacuumed too!Thank you!

Edward

11 de sep. de 2016

From the moment we arrived, there was very little pressure and we were able to examine the vehicles in a very relaxed way. Once we required some assistance, Kevin Chan was personable, knowledgable, and very much understood our priorities. We asked a LOT of questions and he was very patient and respectful. When it came to leasing terms, which was our first experience with a lease, Kevin was careful to make the whole thing very transparent.

Deb

11 de sep. de 2016

Jenna is a superstar. She was flexible, helpful, informed and cheerful. She demonstrated commitment to excellence in both outcome of the work I had done as well as the entire service process. She communicated with me every step of the way, and I am very pleased with the outcome and the experience.

Aijaz

10 de sep. de 2016

Liked everything from ease of appointment, to vehicle check in, to service, to reception area to highly courteous and helpful staff.

David

10 de sep. de 2016

People are very friendly and easy to work with. I always feel I am treated honestly and get good deals. I loved ability to text questions and get updates on service.

Rochelle

9 de sep. de 2016

Jenna is my service rep. She makes me feel like we are long time friends. She is helpful, respectful and pleasant.

Emily

9 de sep. de 2016

Mazda gallery presented my with great customer service and answered any questions I had . I would recommend Mazda gallery .

Luis

5 de sep. de 2016

I felt safe and sure that I was making a good deal. Great customer service, They helped me in the whole process from purchase until inspection. Extremely recommend.

Charles

3 de sep. de 2016

Oil change was completed within an hour. It was done sooner than they led me to expect, which was nice.

Kate

3 de sep. de 2016

THE SERVICE WAS VERY GOOD, THE SERVICE REP WAS EXCELLENT. THE CAR WAS READY WHEN THEY SAID IT WOULD BE

Michael

3 de sep. de 2016

Brought car is for a brake issue and they informed me that the brake booster was bad under warranty, they also notified that my transfer case was leaking also under warranty so replaced both in a timely manner. They kept me informed during the entire process could be happier.

Sarah

2 de sep. de 2016

Danielle Dibari was great on assisting me through e-mail on cars that I might be interested in. Shawn weir was my sales person and seemed very knowledgable about my new cx-5. Thank you for all the help.

Pamela

1 de sep. de 2016

The problem I had with my car was one that I didn't think should have happened in a car with the low mileage I had. They assessed the problem and took care of it immediately. I could not be more pleased with the way the problem was handled.

Joseph

1 de sep. de 2016

The personal attention from the service person to the receptionist so both willing to make the visit perfect everyone seems to really care about your experience at Maza

Gail

1 de sep. de 2016

Everything was well organized. I appreciate the ability to work while I wait due to the free WiFi and in a very comfortable environment.

Roseann

31 de ago. de 2016

I have and will continue to recommend Mazda Gallery in Norwood. I've bought four cars here now. Always super friendly and professional. I leave confident in the work done.

Phillip

31 de ago. de 2016

My car was in the shop for about three hours and I was given a loaner car so that my wife and I could go out for lunch and shop in the area. There were coffee, water and snacks available in the waiting area. The people are friendly and Doug Clark , he salesman that sold me my car, sees me a couple times a year and always remembers me. I think that is great.

Eric

30 de ago. de 2016

The most important thing to me is that salespeople are not pushy. Buying a car is a big expense, so it takes time. Doug was not pushy and I really appreciated that. He also took the time to help me sync my phone and set up other features.

Justin

29 de ago. de 2016

Easy drop off and pick up. Service is always done in a timely manner. Very polite and professional in all they do.

Betsy

28 de ago. de 2016

Sal was awesome. He explained everything to me in detail. I felt like he had my best interest at heart and was trying to get me the best value as well.

Jacqueline

28 de ago. de 2016

Always prompt, honest and easy to deal with. I travel from the South Shore because the buying experience and the service experience make it worth the trip. And I am a picky consumer!

Michael

28 de ago. de 2016

Efficient, effective service. Recommended additional maintenance activities but said they could wait until the next service (didn't pressure to buy now).

Richard

28 de ago. de 2016

Ease of booking and selecting the time you want for a service appointment. The service person keeping me updated on what is happening and when I could expect to have the work completed.

David

28 de ago. de 2016

Prompt service to fix the recall. Clean facility with wifi. Service manager was knowledgeable. Loaner car was available if needed

Sidharth

27 de ago. de 2016

I liked the availability of multiple pre owned cars in the same segment I.e. Good inventory and the fast track process of getting the car available for test drive.

Kenneth

27 de ago. de 2016

The sales person Doug Clark listened to my needs. Not pushyang got the exacerbated car I wanted. Very first pricing friendly dealership. Nice selection of Mazda.Doug is very knowledgeable and professional.

Jason

26 de ago. de 2016

My service writer Jenna was awesome to talk to she told me everything that they did, and was done in about an hour and a half

Angelique

25 de ago. de 2016

My experience was awesome!! The sales person greeted me right away!! They found the vehicle I was looking for.. They answered all of my question!! It was just a great experience!!

Annemarie

23 de ago. de 2016

Comfortable place to sit and work while car was being serviced. Staff friendly and helpful during wait. Kept me up to date on repairs

Margaret

22 de ago. de 2016

This Mazda facility has very friendly, polite and attentive service advisors and is a convenient distance away from my home.

Vidal

21 de ago. de 2016

My service advisor was excellent, timely and accomodating. He explains everything to me in a way I can understand and feel good about the work that was done and coming back in the future.

Jen

21 de ago. de 2016

Everyone is always friendly, helpful and attentive. It's always a positive experience when I come to Mazda Gallery. I've never had an issue there

Edward

20 de ago. de 2016

Great service with terrific communication. Leased both of ma Mazdas at Mazda Gallery. Won't take them any place else for service.

Joan

20 de ago. de 2016

Jenna and Nancy are so personable, they make my visits smooth, easy and fun. No matter how busy the place is they take the time to make me feel like I am the only customer there and my issues are important

Ellen

20 de ago. de 2016

My salesperson, Levi, was mannerly, NotPushy(a big plus)accommodating, caring and well spoken! I really thought I would never buy a car from a regular car dealer because they're usually so relentless but not here. Levi is a gift to me. I have walked out of more than one dealership and I'm so happy to have gotten a great guy to deal with! The finance guy was great also!

Phyllis

19 de ago. de 2016

the friendliness from everyone, especially Jenna and the receptionist; how the work is done quickly; love getting my car washed and cleaned; and of course being able to have access to a car should I need one.

Loretta

18 de ago. de 2016

Doug Clark, we love him! If you are buying a car, ask for him. We would have liked for the whole experience to take a lot less time, but Doug never got upset with us snd even stayed 3 hours after he was off just to help us out. We had our own financing but the finance guy kept pushing for us to add stuff on. Not cool.

Jessica

17 de ago. de 2016

Friendly salesman who was personable and helpful. It was really nice to get the inspection sticker on as I was filling out paperwork.

Jane

17 de ago. de 2016

Vidal was excellent. Communicates so well and his open interested manner I appreciated. He went the extra mile to replace my key battery noticing weak response. Walked me to my car. Very professional while personable.

Shawn

17 de ago. de 2016

Quick and competitive price quote. Very easy paperwork for the purchase, auto loan and registration. Harshene was excellent, answering all questions, keeping me updated on the status of paperwork & delivery and explaining all the features of the car at delivery. 5 star service

Alan

16 de ago. de 2016

No pressure for the sale,Listened to my concerns and found the vehicle I wanted. I was offered a demo vehicle at lower cost. I was impressed by that and opted for a brand new one

Jennifer

16 de ago. de 2016

The friendliness of everyone I encountered was extraordinary. Kevin told me about scheduling an all day test drive on the model car I was interested which shocked me. I've never heard of that anywhere. After driving the car for a whole day, I was sold. I tell people my new CX-5 drives like a sports car in the body of a SUV. It's so fun to drive!

Capital

15 de ago. de 2016

Salesman was very responsive and polite. He made this deal so seamless. The transaction was quick and we had a satisfied customer.

Michael

14 de ago. de 2016

Pleasant experience. Professional personnel. Treated properly, great price for the quality service. Vending machines, free drinks, the list goes on and on.

Christopher

14 de ago. de 2016

The sales were not push and don't suffocate you the second walkthrough the door .When I was ready for help and ask question the salesman was very attentive.I take car buying very serious.I probably look at 8 version of two different models.I work with the salesman around 3 hours before make a decision to buy .

Nicole

13 de ago. de 2016

Staff was so nice and helped me with everything I needed. Not pushy at all. Also helped me decide on the exact car that I needed.

Kyle

13 de ago. de 2016

Mazda gallery always has great service and prices. I always recommend to friends and family members to use the gallery dealerships

Joan

12 de ago. de 2016

I have been a customer at Mazda Gallery for many years. The friendly, helpful atmosphere continues. "V" is a true asset to your team. The Mazda team is like family.

Levi

12 de ago. de 2016

Very personal client advisors, always on time. Always wash your car & clean it. Go over everything they do. Also make sure you know what you need.

Elizabeth

11 de ago. de 2016

My service advisor, Vidal Camacho, was very nice and professional. He answered my questions and was very helpful. Also, your service prices are very competative. I'll be back.

Pedro

10 de ago. de 2016

Mr. Vidal was extremely professional and my car was ready before the time I was told originally which was very important for me.

Judith

9 de ago. de 2016

The knowledge and friendliness of everybody The very comfortable places to sit and read (and very clean too) and have coffee, snacks, H2O and just veg while I wait. It's all good.

Maurita C.

7 de ago. de 2016

Bought a CX3 from Doug Clark. While the car was being "prepped" it was switched for a car with more mileage. After 4 visits to the dealership, four different explanations (lies) and a meeting with the general manager we still do not know why the switch took place. The windshield also has sand abrasions on it and twice they have tried to wash the abrasions off to no avail. Sand abrasions can not be washed away. They have "ordered" a new windshield which we have yet to see. It is "in transit"!!!!

Brandi

6 de ago. de 2016

Vi my maintenance advisor was very easy to talk to and went above & beyond to make sure all my issues were taken care of.

Jennifer

6 de ago. de 2016

Everyone was so polite and friendly! I was quite nervous as I haven't bought a car in 8 years. They made me feel comfortable and everyone was very down to earth and easy going!

Roey

6 de ago. de 2016

I showed up without an appointment at around 11:30am. The car was unsafe to drive, and thanks to Jenna at Mazda Gallery I was out after 2 hours later with brand new brakes. Great customer service, fast service, and very comfortable lounge with Wifi and cable tv. I would definitely come back again!

Frank

2 de ago. de 2016

Service was completed within the specified time and Jenna my service writer was a model for excellent customer service. A+

Alexi

31 de jul. de 2016

Friendly, helpful, low pressure, fair offers. I still don't care for the car buying experience in general, but Gallery made it easy. Would buy from again.

Cora

31 de jul. de 2016

Sal in service was great from start to finish,everything went very smoothly! He explained thoroughly about which repairs should be done now and which ones could wait until my next visit.Thank you!

Sherryce

29 de jul. de 2016

The customer service representative help ease the stress in a stressful situation. He was very knowledgeable and informative as we went through the process.

Harold

28 de jul. de 2016

Salesman Sang and sales manager were helpful and pleasant to deal with. They made it as easy as posdible to purchase my 2016 CX9.

Daniel

28 de jul. de 2016

My salesman, Doug, could not have been more knowledgeable about the cars I was interested in. From walking in the door I felt comfortable and never pressured.

Lisa

27 de jul. de 2016

Harsheen really helped us explore all our options to find a way to help us get a vehicle that suited our family budget. He was outstanding taking the time to teach us every feature of the car. What a great salesperson. Pure professionalism

William

27 de jul. de 2016

Our salesman, Doug made our "car buying experience" very pleasant. Definitely not your "high-pressure, rude salesman" that we have encountered at other dealerships. I would give him a 10 and recommend him to anyone looking to buy a Mazda.

Michael

26 de jul. de 2016

Buying a car can be stressful, but my experience with Harshene was low key and relaxed! It couldn't have gone any smoother.

Amanda

25 de jul. de 2016

Working with Doug Clark was awesome. He was very knowledgeable and personable, but not pushy or overbearing as I found this go-round with other sales associates at other dealerships. Buying a car is a stressful process and the last thing a customer wants is to feel pressured into a deal. Doug's attitude was respectful and I appreciated that he never came across too "salesy." Working with him was an enjoyable experience and I will definitely recommend Mazda Gallery as well as Doug to friends.

June

24 de jul. de 2016

Pleasant customer service. Feel like a valued customer. Like that I have the Same contact each visit. FYI Sal is great. Waiting area is clean, conducive to my working while waiting. Work cubicles are a great addition. The availability of fruit, coffee, snacks is really one more mark of a welcoming and customer service oriented environment. Also love that my car is cleaned!

Miosoti

22 de jul. de 2016

Every one was very attentive like the customer service and the place was very clean. Service improved from last year

Mary

21 de jul. de 2016

Great customer service and quick response. Would recommend Jenny for future repairs and service for my other vehicles as well

Rivka

18 de jul. de 2016

The service was quick and onetime and when they discovered an issue with the car that required a longer work, I was given a replacement car so I could continue with my day. Jenna the rep I was working with, did an excellent job. She kept me informed and made sure that the car was ready when promised.

Shawn

17 de jul. de 2016

Nice and easy, staff was quick and concise with working out a deal. Harshene Cunningham was particularly helpful and polite, one of the best salesmen I've ever dealt with.

David

16 de jul. de 2016

friendliness and professionalism of the service techs and staff. (ensuring feedback to contain at least twenty words is asinine I stand by my first nine words)

Lysa

15 de jul. de 2016

Friendly customer service, caring, and understanding of my circumstances. Very flexible and willing to help. The Mazda Gallery was extremely accommodating and welcoming. I never felt pressured or uncomfortable before, during, or after the process. For this reason, because I was not pushed or overwhelmed into buying a car every time I visited, I wanted to come back and give them my service.

Richard

15 de jul. de 2016

Harshene was so welcoming and pleasant. He made my wife and me feel like we were his best friends. No pressure to buy, he genuinely made us feel he wanted us to take our time and get the right vehicle.

Kathleen

15 de jul. de 2016

Sales person was great, very much so appreciated Levi. The financial department left much to be desired, very unorganized and very unprofessional.

Shelley

15 de jul. de 2016

Everyone was easy to talk to. Real people, no games.They fixed minor items that I requested. Very pleased with our purchase. Thanks Joe!

Shahe

15 de jul. de 2016

Friendly non - pressure sales staff department. Our sales representative, Joseph Damiano, was a great help with helping us select the exact car for our needs

Antonia

14 de jul. de 2016

Vidal Camacho was very helpful and friendly, he made my experience amazing. They did a good job taking care of my car need.

John

10 de jul. de 2016

The car was diagnosed and repaired in a timely manner. Jenna Perry is an excellent service adviser, very knowledgeable, and keeps the customer well informed.

Edward

10 de jul. de 2016

Had an issue with tires later that day, took me in right away w/ no appt, resolved the problem at no additional charge

Peter

10 de jul. de 2016

Friendly, knowledgeable, and professional service. I feel confident about the level of work done at this facility. Allthe bases are covered.

John

9 de jul. de 2016

Levi is a great salesperson and made the buying experience easy and enjoyable. The whole process was seamless and I am really enjoying my new CX-5.

Shahe

1 de jul. de 2016

Friendly none pressure sales department, our representative, Joe was a tremendous help in selecting the right car for me and the family

Renay

1 de jul. de 2016

I didn't have an appointment but I was able to receive service and my experience was great. The wait time was very short.

Olivia

1 de jul. de 2016

everything. eveyone was pleasant, accomodating , friendly, anwered all my quetions while being patient with me, went above and beyond duty, ca was vacuumed and washed, and my car was taken on time and epaired in a timely manner

Diane

30 de jun. de 2016

Ability to schedule Saturday appointment and availability of loaner car. Explanation of service details is always appreciated with the friendly and professional service

Nancy

30 de jun. de 2016

Comfortable waiting room kept me up to date as to when car would be ready. Good coffee and snacks too

Suzanne

30 de jun. de 2016

I received a recall and made an appointment with Service Writer, Jenna Perry. She set my appointment for a convenient day and time. While my car was in service, a report was done on the condition of the car and it was found to need air filters. Manager Kevin Gallagher immediately brought my car into service and replaced very dirty air filters. When I picked up my car Jenna Perry went over the bill, applied my Mazda Points and showed me where my car was located. Both Kevin Gallagher and Jenna Perry were extremely professional and friendly.

Carlos

30 de jun. de 2016

Excellent and friendly customer service. The ride to and from work was very helpful. Will continue to use MAZDA Gallery

Cindy

30 de jun. de 2016

Vidal, the service rep, is always super friendly and great to work with. Overall service is always a positive experience.

Chennagiri

25 de jun. de 2016

Very pleased with the improvements made in the waiting area. I had suggested this in a previous survey and very much appreciate the "upgraded" waiting area.....more functional, can get work done while waiting. Thanks!!

Aaron

24 de jun. de 2016

I have been going to Mazda Gallery for 13 years and they have always taken good care of my car.

Andrew

23 de jun. de 2016

Took the time to have a mechanic ride with me to hear the noise I was trying to explain. Secured me a loaner car

Richard

23 de jun. de 2016

From my phone call to set up the appointment to getting in my car to leave, all the staff was incredibly helpful and friendly. The estimated time is always right. The service and work on my car was fantastic

Nancy

5 de jun. de 2016

Sal went above and beyond to calmn my fears over repairs and costs worked hard to satisfy me with the repair costs and I felt Mazda Gallery always treats me with respect and aren't trying to scam me with un necessary repairs but explain things, tell what can wait , what is urgent, and why. I have never felt pressured or lied to which is so refreashing

Candice

2 de jun. de 2016

Jenna is awesome. She took the time to explain all my options and worked very diligently to get me the best deal on tires!

Blair

1 de jun. de 2016

Jenna was awesome!!! My car broke down Friday before Memorial Day weekend. I was able to get my car into service, get into a loaner car and home in time for my sons prom! I could not have been happier with service.

Hilary

29 de may. de 2016

The response of the dealership to a dead battery in my week old car was rapid and courteous. The tow truck operator was extremely polite and helpful, as was Vidal Camacho in your Service Department.

Paul

27 de may. de 2016

Friendly personnel throughout the dealership - just to name a few: Harsheen, Sal, Jen and the behind the scenes folks in service - a well run friendly environment!

Marco

26 de may. de 2016

Sal communicated openly and in a timely way with me while our vehicle was being serviced. He treated me fairly when we finalized the bill for the work.

Joseph

18 de may. de 2016

I like how everyone is very kind and want to help you no matter what is going on. They are always informing you if it's going to be longer for your car to be fixed . Just always thinking of the customer.

Kelsey

17 de may. de 2016

Customer Service was excellent! I spoke to someone on the phone prior to coming in and he notified my that he wouldn't be in on Saturday but set up an for me with Jenna. Jenna was very nice and super accommodating. She explained everything clearly, which was great.

Kathleen

13 de may. de 2016

The only reason why I would not recommend a friend is the distance factor. The staff was very nice - great people.

W

11 de may. de 2016

Jenna was very friendly and helpful. She explained everything clearly and quickly got my rode to work set up and bill payment processed.

Pat

11 de may. de 2016

As always, the people at the Gallery were professional, courteous and at the same time treat me like family. I know that the work they do is all quality.

John

9 de may. de 2016

Servicing my car took about 1.5-2 hours, as I was told. The waiting room was comfortable and had free wi-fi.

Paul

6 de may. de 2016

I have been dealing with your service department for nearly 10 years. I have generally been satisfied but I am always pleased when Steve Conquest is able to service my cars.

Susan

4 de may. de 2016

Doug is knowledgeable on the features of the various models and took the time to figure out which features were most important to me.

James

4 de may. de 2016

Service advisor (Jenna) and Tech (Alex) were very knowledgeable and professional. Really did all they could to address my issues.

Rosa

3 de may. de 2016

Very transparent with cost and things to do for servicing the car. Snacks and coffee available made wait less boring. Basketball balls and balloons entertained my toddler. And for all that need to be done, 1h30 wait was not bad at all.

Derek

2 de may. de 2016

Impressed with the customer service and being upfront about costs associated with the services provided. Always appreciate the extra steps including vacuuming the car floor.- Derek

Andrew

2 de may. de 2016

Getting my car serviced does not take any time out of my day. I was in a loaner car within 5 minutes of arriving at the dealership. I did my full day of work then came back to pick up my car. Very easy. Plus I got a good (and surprise) discount from your loyalty program.

Jacqueline

1 de may. de 2016

The process for service was quick and efficient. The associates followed up on the status of the repair as promised.

Omari

28 de abr. de 2016

I like that there is finally consistency with the service advisors( previously, it felt like your service department had a revolving door). Jenna is great. I trust her advice and recommendations completely regarding my car. In my entire time driving, I haven't trusted ANYBODY else in the auto industry more than her.

gasawaye

24 de abr. de 2016

Go here for a Mazda, if that's what you want. They're good.

Michael

23 de abr. de 2016

Doug was easy to work with. He was not pushy and was very helpful given the fact I was a new car buyer. I also appreciated that it was not a "whole day" process to finish the paperwork for the new car.

John

20 de abr. de 2016

I went in for a recall and oil change they were quick and I was in and out in an hour they also washed my car

Judith

19 de abr. de 2016

Very prompt and friendly service . I love the waiting areas both up and downstairs. I feel you take very good care of my car which I love. I even got to sit beside a very friendly fellow with whom I had a great conversation. All very good.

Marianne

16 de abr. de 2016

I bring my car in for service, wait a reasonable amount of time and I'm done. Easy in, easy out. Staff is friendly and accommodating.

Donnald

13 de abr. de 2016

Francisco LaPaz answered all my questions on my test drive and was very professional and helpful on purchasing my new Toyota 2016 RAV4.

William

10 de abr. de 2016

Friendliness. Thorough without trying to push any unnecessary work. Although it took a little longer than I was told, the service was, overall, speedy.

Louis

8 de abr. de 2016

Was greeted promptly at the service entrance garage and sat right down with the service advisor. He indicated about how long the repair would take and was pretty accurate. They also vacuumed and washed the car. Comfortable waiting area with snacks, some of which the receptionist personally made and served.

Sally

7 de abr. de 2016

Quick and easy to check in when I used the online scheduling.Respectfulness of the service advisor of my time and his explanation of service in eluded a recallFollow up by advisor about what was done and any discounts I received with my rewards status. The improved lounge upstairs with new chairs and the arrangement.The car wash....I've missed several times when the car wash is broken. This time my salt incrusted car is clean!

Carrie

3 de abr. de 2016

Sal was great. Very inviting, warm, kind. Transparent about the wait time and what needed to be done to my car.

Russell

3 de abr. de 2016

Ricardo, the sales representative went above and beyond to make sure that I was satisfied. He even contacted me on his day off to help finalize some of the paperwork. Russ, the used car manager gave me an excellent quote on the vehicle that I had traded in and that made the purchase go even smoother for myself. Normally, when you buy a new car, you expect to have high payments and high insurance costs. However, Richie, the finance manager, was able to add on the simonize coverage for interior protection along with a theft tracking system which lowered my insurance, for a very minimal cost. I couldn't be any happier with my experience at the Mazda gallery. I would recommend it to anyone.

Samantha

1 de abr. de 2016

I was taken right away and the appointment took shorter than anticipated. While waiting we were offered hot pizza. There were also drinks and snacks in the waiting room.

Cheryl

30 de mar. de 2016

Quick service. Trustworthy - Given a list of recommended repairs but was not made to feel like I needed to make an immediate decision - which made me trust the recommendations.

Loraine

27 de mar. de 2016

It was quick and your waiting room has made you feel very welcome. Thanks for taking that extra step. Whatever the problem may be it gets addressed with such professionalism everyone is very respectful. Great customer service.

Patience

22 de mar. de 2016

Love walking in and being greeted by those that know me there and everyone just being very friendly and helpful. The facility is nice.

firstmazda

22 de mar. de 2016

I walked into this dealership because I was interested in a used CX-5 that they had. This was my first car buying experience and although I may not have had experience in negotiation for a car, I was basically laughed out of the dealership. They said I need to look at other cars if I won't offer the list price. I was given an amazing deal elsewhere, so I know this is not how it should be done. This was not a comfortable experience and I found much better salespeople at Liberty Mazda in Wakefield. I ended up buying my Mazda from Liberty and couldn't be happier!

Joseph

19 de mar. de 2016

Janice and other staff members knew the cars well and could also talk about other cars I was considering so I could help confirm my choice. In this case I wanted a tighter, sportier feel as opposed to a smooth ride and don't care a whole lot about bells and whistles. She was up front in our negotiations and helpful after purchase. She told be how the dealership could help with tire selection and other services. Usually I don't use dealers for these things but will use this dealership because I think they would help me make better choices when the car needs tires or other service.

Aaron

19 de mar. de 2016

Before I bought my Mazda in 2003, I read good things about the Mazda Gallery Service Department on the Internet. The Service Department has done a very good job of taking care of my car for 13 years.

Peter

17 de mar. de 2016

My service advisor, Vidal Camacho was great. When the job was going to take longer than anticipated he came out to the waiting room and communicated this to me and even offered a loaner car if I needed it. This was going above and beyond to provide such great communication.

Cheryl

15 de mar. de 2016

Everyone is very friendly, the work being done is explained to you, my car has always been ready well before the estimated time and the car is washed and vacuumed when it's ready for pickup.

Heather

12 de mar. de 2016

I was in a rush dropping my car and they worked quickly to get me out. Love that the car is washed after service.

Linda

12 de mar. de 2016

Excellent service from salesman Ricardo. He is very pleasant & he took the time to answer my questions. He found exactly what I told him I was looking for. Job well done !!

Veronica

11 de mar. de 2016

Both The Mazda Gallery dealership and service department are superb. The service is efficient, the pricing is fair and the staff respect my time and my ability to make joint decisions with them about my vehicle. The waiting areas are spacious, quiet and comfy.

Matthew

11 de mar. de 2016

The service advisor Jenna was very through and kept me updated throughout the process. I definitely felt like a priority

Michael1215

7 de mar. de 2016

Janice was with out a doubt the best sales women I have ever dealt with. We went in looking at a MX5 Miata. Wasn't sure when we were going to be ready to purchase. After deciding that we were ready to make our purchase we went to Wellesley Mazda (BIGGEST MISTAKE OF OUR LIVES...) we literally left running, and went straight back to Janice and within a very short amount of time we finalized a deal. Just picked up our new toy this morning and we could't be happier. You know that feeling when you leave a dealership saying did i do the best i could? Could i have gotten it cheaper somewhere else? Those feelings are not existent with this purchase. We will def. return and be a repeat customer of Gallery Mazda as well as of Janice's.THANK YOU SO MUCH JANICE YOU ARE AMAZING!!!

Judith

6 de mar. de 2016

Jenna was cheerful and helpful. You guys got the service done quickly. And we always appreciate the car wash, something we rarely have time to do ourselves.

Alex

4 de mar. de 2016

It was a very easy process and didn't gel pressure to get anything I didn't want. Janice was incredibly helpful and made it a fun experience.

John

4 de mar. de 2016

Fast, efficient, friendly. And I've already sent a friend to Mazda Gallery where he bought a Miata. Always a pleasure to do business here.

Pedro

3 de mar. de 2016

They were right on time. they got me out in an hour which wa what V told me.Also that you had some pastries was a nice thing

JDH4177

2 de mar. de 2016

Start to finish the purchase of my new CX-5 was hassle free, including selecting the make, model, color, features and price. My experience started with Bob via the internet and from there continued with Harshene. First off let me say that Bob is very responsive, pays attention to detail and is all about customer service. Once I walked in the door armed with the information provided by Bob, Harshene took over and from there it was effortless and actually enjoyable. Harshene is very professional and upfront about what it is he can and can't offer, which translated in my purchasing the vehicle without hesitation. Harshene does't overlook a single detail such as my time spent waiting for finance, he took me out to the vehicle and walked me through all the options. In fact he went into detail about his experience with this vehicle and some of the quirks. I found him to be very knowledgeable about the vehicle. Jason in Finance - could have been more straight forward, and professional. Thanks.

Barbara

29 de feb. de 2016

atmosphere at the dealership is wonderful - EVERYONE friendly, informed - always feel that my concerns are relevant and will be addressed....this particular time, resolution was even more satisfactory than I had anticipated

Carmen

23 de feb. de 2016

My car wouldn't start call the service people told them my car issue. When I arrived they told me they will take care of it and gave me a loaner car.

sheryl D

8 de dic. de 2015

I leased a 2016 Mazda CX 5. I had Doug as my salesperson. He was the best salesperson ever!!! Everyone else at the Mazda Gallery rocked!

David H

6 de nov. de 2015

Just bought a CX-5. Worked with Doug. He is a pleasure to work with. The only hiccup was the perfunctory "add-selling" by Finance. They lobbed in a bunch of useless stuff (extra insurance, dingguards, etc.) for exorbitant costs and were surprised when I declined them all. Then they tried to double the proper interest rate on my car loan. Really poor decision by the Owners to keep doing this stuff. Net/net - very happy with the car and Doug.

Rohit

27 de oct. de 2015

This dealership was everything you expect the car buying experience to be. To be clear, this is not a compliment. Would not recommend purchasing a vehicle here.

DanInBoston

16 de sep. de 2015

I initially worked with Marissa Lindholm on-line. She is fantastic! She excels at quick, meaningful communication that is friendly and professional. When I visited the dealership, I worked with Brian Ciavola. Brian is a seasoned Mazda owner himself and did a great job making my wife and I feel comfortable and well informed through the process of purchasing our CX-5. Mazda Gallery actively worked on finding the exact vehicle I requested, when four other Boston area dealers did not. Thank you Mazda Gallery!

JaDoyle

13 de ago. de 2015

Great customer service was provided during my car buying experience at Norwood's dealership. Any questions/concerns that arose during the purchase were handled quickly and professionally; I feel very confident in using all the great tools and specialties my Mazda has; their Sales and Delivery coordinator Brian made me feel valued as a customer, took time out of his busy schedule to sit with me and fully explain things my car can do. I would highly recommend buying a vehicle from Norwood Mazda Gallery.

Dad

19 de jul. de 2015

"My daughter accepted a job in the Boston area, and she wanted to buy a car as this is her first job out of college. This was a complete 'out-of-state' transaction, and it was very smooth. I'd recommend Doug Clark - our super-salesman - who was great to deal with - all was above board and efficient. We haven't yet picked up the car, but based in the discussions and transactions, I have no doubt the car is in perfect shape.5 Stars"

Edward D.

10 de jul. de 2015

I had never heard of this dealership till I did a search for MX-5's online. I sent an email with questions about a few of the cars they had available, a member of the sales team responded to me promptly and was able to answer my questions regarding the cars. When I visited the dealership I was greeted by Joe Damiano moments after walking thru the door, even though it was quite busy due to the promotion that was going on. Joe was very helpful from beginning to end of the buying experience, the business manager was also great, this was not an easy sale due to me living in NH, and MA laws regarding cars being what they are. But the dealership overall made my purchase with them a very good experience, and I have recommended them to several people I know.

Mark

8 de jul. de 2015

I recently had a highway vibration problem on my Mazda 6, that was very difficult to diagnose. The technician at Mazda gallery was very persistent in trying to determine the source of the problem, rather than just shrugging it off. He spent a great deal of time (not all at my expense) and was very meticulous at tracking potential problem areas. He was determined to "make me happy" and did resolve my concern. In today's environment, it is often difficult to find customer service that exceeds expectations, but my service experience at Mazda gallery proved that they are willing to put in the extra effort to keep their customers happy.

Lori411

30 de jun. de 2015

I had gone into Mazda with an idea of what I wanted and the people at the dealership made the experience extremely easy and was done with both precision and quickness. All aspects of the sale were very thorough and all people invovled from the salesman to the financial consultant were knowledgable and very personal and enjoyable to engage with.

Mify78

29 de jun. de 2015

I lease a 2015 CX-5 and have taken my vehicle in for routine service twice thus far. Both times, my experience was good, everyone I interacted with was polite, knowledgeable and efficient. I referred a friend who actually bought a CX-5 from Mazda Gallery.My one criticism of Mazda Gallery's customer service is the non-response of a service advisor when I contacted them via email. I had a quick question regarding my heater and was snubbed! I think if this electronic service is available to customers, it would be nice if using it is NOT IN VAIN.

Annie

29 de jun. de 2015

They found time to check out a weird noise in my new car before a holiday weekend when the dealership that sold me the car refused outright. I have been their faithful customer ever since. Purchased my newest car from them and the entire experience was pleasant. Win win all around.

thazebrouck

27 de jun. de 2015

Just had another pleasurable experience at Mazda Gallery. The staff was courteous and professional and made me feel welcome. I would definitely go back for all my Mazda service needs.

Possible customer

25 de jun. de 2015

Several years ago while looking to purchase a new vehicle I visited this dealership. I walked around the lot and show room. When I was not assisted I went to another dealership and purchased a Ford. I went to the dealership yesterday with the same result. I do get an email reminder to make an appointment to service my Mazda which I do not have. My daughter has purchased 2 Mazda's from them and has been leased. I don't anticipate going to this dealership but will visit other dealerships as I was prepared to make a purchase.

Linda

25 de jun. de 2015

I've purchased 2 Mazdas (2 and a 6) in the past 5 years from Levi Downing at the Mazda Gallery and my experience with the brand and the dealership inspired my mother to buy her new CX-5 from them as well. Their sales process is non-gimmicky and honest, and service department is solid. I can't recommend them highly enough!

woman car buyer

22 de may. de 2015

Doug Clark made this a pleasurable experience. This I feel is the best recommendation anyone could receive

Sharon

31 de mar. de 2015

I recently leased a 2016 Mazda CX-5 (which I love!), and Brian made the entire process an enjoyable one. He is knowledgeable, professional, and committed to high quality customer service. Brian made sure I knew all of the options and relevant information about the car without ever making me feel pressured. He kept me informed by email when needed and returned my calls promptly. Brian also went out of his way to work with my schedule and expedite the process where he could. His enthusiasm and gregarious personality just make the car buying process even more enjoyable. I have leased 4 vehicles prior to this from other dealerships, but have never had someone provide me with such a thorough and informative overview of my new vehicle. Thank you, Brian!

Lorna

8 de mar. de 2015

I recently purchased a 2016 Mazda cx-5 from Brian Ciavola. Brian was friendly, knowledgeable and never pressured us. He went out of his way to make the buying experience as pleasant as possible. He was willing to spend as much time as we needed with test drive comparisons and color selection. He even went as far as cleaning my license plate before putting it on my brand new car! I highly recommend dealing with Brian Ciavola at Mazda Gallery!

llh

8 de mar. de 2015

I recently purchased a 2016 Mazda cx-5 from Brian Ciavola. Brian was friendly, knowledgeable and never pressured us. He went out of his way to make the buying experience as pleasant as possible. He was willing to spend as much time as we needed with test drive comparisons and color selection. He even went as far as cleaning my license plate before putting it on my brand new car! I highly recommend dealing with Brian Ciavola at Mazda Gallery!

Aijaz

16 de dic. de 2014

We looked up Mazda through TrueCar and they recommended a couple of nearby dealers with a price and configuration. We contacted them all and Ray from Mazda Gallery was quick to response and answered all our questions promptly. When I arrived at the dealership, I met Brian and he was extremely helpful in answering all my questions, very knowledgeable about what my needs were and the matching features in Mazda, never pushy but provided me all the options and add on features. He was even able to get me a their Saturday deal a day sooner. When I went back to pick-up the car, it was ready and he went over everything in detail and has been a continued source of information ever since though I have already purchased the vehicle. He took me to their Service department and made sure that I understood what was available to me.Thank you Brian and thank you Mazda Gallery. I highly recommend them

amiller828

13 de dic. de 2014

A couple of years ago I was in the market to buy a 2013 Mazda Cx-5. After a terrible experience at another Mazda dealership, I contacted Mazda Gallery. The manager put me in touch with Brian Ciavola. He worked so hard to get me into the car I wanted. Most importantly, he was personable and compassionate. I absolutely loved my Cx-5! Unfortunately, I put a ton of miles on my 2013 model due to work commitments. Before my 2013 model lost all resale value, I thought I should contact Brian again to see what I could do. He not only remembered me from 2 years ago, but remembered what I liked and disliked about options. He found the car I wanted and helped me figure out what was the best financial decision. I took my new 2015 cx-5 home today and absolutely love it! I highly recommend Brian and Mazda Gallery to anyone looking to purchase a Mazda in the Massachusetts area.

gaieskimo

25 de oct. de 2014

I called Gallery Mazda quite discouraged after North Shore and Liberty Mazda's general lack of interest in helping me find the CX-5 Grand Touring I was looking for. Josh Fontaine was an ally in the process, helping me to find the right options and price within my budget and offering a fair trade in price without the haggling. Josh was accountable and courteous. He listened to my needs, helped me meet them, and I never once felt pressured. He checked in before our appointments to be sure the time was still convenient, and kept me up to date with all information about the vehicle and options I was looking for. Josh's professionalism and courteousness are such a refreshing change in the car buying experience, I recommend working with him at Gallery!

Kathleen Patton

19 de oct. de 2014

I had a great experience buying a new car with Brian Ciavola at Mazda Gallery in Norwood. I have recommended him to family and friends and will continue to do so!

rakjfv

1 de oct. de 2014

I was reluctant to look into getting a newer car. Drove past a few dealerships because I did not like the looks of the sales people wandering the lot. Finally went into Mazda Gallery and one of the mechanics saw us roaming around and asked if we were being helped. I told him know and asked if he could get me a "good one" since I was skeptical. Once Brian came out and started talking we knew were we in good hands and within an hour or so I made the purchase. Brian is so easy to deal with, no pressure like you see/hear about. He makes you feel comfortable and comes across very trustworthy. Within 24 hours I had the 2012 Mazda that was exactly what I was looking for, I was able to contact my insurance company who spoke with Brian and everything was complete including inspection sticker in a couple of days. I would highly recommend if you are looking for a new vehicle. Thanks for all your help.Richard

mikelo

11 de sep. de 2014

I just got a brand new 2015 mazda cx 5! couldnt have been happier with my experience at the gallery. I shopped around and the gallery bar far had the best deal. Brian was my salesman and he was great - easy to work with, no hassle. definitely recommend them

r.doyon

8 de ago. de 2014

As a rookie car buyer, even one as well-coached as by my good friend Neal, I was rather terrified of the car buying process. I was prepared for charlatans and scam artists and people trying to sell me something I didn't want. I am not a good negotiator, so I feared not getting the best deal I could. And one or two of the dealerships I visited did nothing to allay my fears. (One "manager" wanted me to buy a car based on a 8 minute spin around the block.)So what a pleasant surprise to walk into the Mazda Gallery and to be greeted warmly by Doug Clark. (Full disclosure: Doug has sold my friend two cars; however, he was not aware that we were coming that day.) From my research I knew that I was interested in the Mazda3 S touring. Doug gave me some quick facts and an honest pitch, then got the car for me and sent me out on a test drive. I loved the car immediately; the handling, the power, the look, the gadgets. I was right away leaning toward the Mazda, but still wanted to explore other options. Doug didn't try to pressure me to make a deal that day, didn't warn me that special incentives were expiring that day, didn't try any stereotypical car dealer tricks. He just talked up the car, asked what else I was looking at, and gave me his honest appraisal of the competition. He encouraged me to complete my research and shopping and told me to contact him when I was ready to make the deal.And about two weeks later that's what I did. It came done to the Mazda and the Subaru Imprezza. Liked the Subaru a lot, but I really wanted something a bit sportier. So I called Doug and made arrangements to visit again (alone, my coach couldn't make it), I made what I consider a good deal. I'm sure those car buyers who love to dicker with salesman could have done better, but I was very pleased. Especially appreciated that neither Doug nor Ken Dale (the finance guy) tried to sell me anything I didn't want. No extended warranty, no undercoating, just the car. Picked it up yesterday, and Doug was quite amused as I sat there staring with wonder at what I had purchased, a blissful look of serenity on my face. He spent nearly an hour with me going over the features, helping me sync my phone with the car, operate the radio, etc. Explained about care and maintenance schedule. And sent me on my way.I was thinking of looking for a Mazda dealership closer to home, but I am a true believer in Doug and the Mazda Gallery. It will be worth driving out of my way for service, as I trust them implicitly. Couldn't recommend Mazda Gallery highly enough. A great experience and an amazing vehicle. 10 all around!!!

thomasafuller

3 de ago. de 2014

From start to finish, it was a pleasure to work with Matt Hester. I do not think anyone wants a high-pressure sales person, and Matt certainly is not high pressure. When I met with him, he listened, he offered his thoughts, and, more importantly, he was respectful. If I have to buy another Mazda in the future, I hope I get to work with Matt.

JFrancis125

26 de jun. de 2014

I had a great buying experience at Mazda Gallery of Norwood. Brian Ciavola and his associates worked hard to find the car that I wanted, even though the only one wasn't due to arrive in port for 6 weeks. Once my car came in Brian and the business office were professional in making sure I was comfortable with the price I was paying. Also, because I was a first-time car buyer, they made sure to explain all of the financial processes so I understood. I would definitely recommend Mazda Gallery of Norwood.

jenjos

23 de jun. de 2014

It was a pleasure buying my Mazda Mx5 at the Mazda Gallery in Norwood. Brian Ciavola was friendly, knowledgeable and professional. Thank you for the exceptional service. I will definitely refer my friends and family!

ToddNol

22 de jun. de 2014

Nobody likes going to buy a car, it sucks. I can actually say I didn't mind going this time. Brian Ciavola was great. I took a test drive and told him I would come back when I had gotten other offers from other dealers. Brian was no-pressure salesman and asked for the opportunity to match any other offers I got.I came back and bought a CX5 from my interaction from Brian. The experience was positive and I would repeat the experience again.

sbrooksracing

17 de jun. de 2014

Brian was great! None of the high pressure "car sales", just honest information and sincere assistance with my purchase. I would recommend Mazda Gallery and Brian Ciavola to anyone looking for a pleasant car buying experience. Oh ya....the MX5 is a blast. Thank you Brian!

JaredCoderre

4 de jun. de 2014

I sought to purchase a compact SUV, the Mazda CX-5 seemed like a good fit so I came to the Mazda Gallery. While the dealer was not the closest to me, they came highly recommended. As time is so precious these days, after 10 minutes at the dealer I confirmed it was a wise decision. While price was not my key focus, the vehicle fit for my purpose was. Brian Ciavolo, my sales consultant LISTENED to what my needs were, presented options, and clarified differences between trim levels and option packages. This was critical to identifying the right vehicle. I would normally never say price wasn't my concern to a sales consultant for any purchase but Brian's genuine disposition and commitment to finding the right fit for me was obvious from the start and clearly took precedence over a quick sale. I didn't feel pressured to buy things I didn't need and in fact he talked me out of buying something I wouldn't use. It's important to note I came to the dealer with a clear understanding of my trade-in's value, my credit score, and my specific needs in a new vehicle. It took longer for me to decide on a color than it did to perform the transaction because the bureaucracy and games were removed from the process. My only regret is not every thing I seek to purchase can be this way.

isit1960?

28 de may. de 2014

The place was nice and clean with an unmanned reception off to the side so you kind of keep waiting till someone passes by so you can grab them. The salespeople sitting in the glass cubicles can see you but everyone acts busy. In no other country or sales department do you expect to wait around for ages, especially if you makean appointment. Apparently "Ray" was unavailable and "Mark" who had called me incessantly on the phone that morning was not there either. This other guy who's name I didn't remember volunteered to help - was quickly able to bring up my requests. One car which I wanted to see was "in the process of being sold" so I couldn't test drive it. The other newer more expensive one was available. Long story short, after test driving I was ready to buy. O has the check with me but the guy wouldn't budge on the price. He claimed that the quote I was given did not happen and there was no record of it on their system. This is no longer 1960, but the tactics are still alive. Cornering the Customer and trying to make them come to a decision out on the floor of the gallery rather than treating with respect and sitting them down in a cubicle.

brakes71

13 de abr. de 2014

I gave a 4 for customer service as I was promised a call at a specific time and did not get it. I then left a message, still didn't get a call back and had to call again. Brian apoligized for this but it's an important part of customer service to keep your promise to call someone even if it is just to say you have no new infomation.Other than this small incident, this was a very good experience. Thanks again!

Greenmick6982

28 de mar. de 2014

In purchasing any type of vehicle, I am generally wary of sales people. In my experiences up and down the auto mile in Norwood, others did not fail to live up to their "assertive" reputation. But, then we came to Brian Ciavola at the Mazda Gallery. His straight up, informative, family-man sales style was just what we were looking for. He gave us great options, took us for multiple test drives, worked hard to get us a great deal, and explained everything in easy-to-understand detail. He was forthright but not pushy. He inspired confidence and built rapport with both of us, and that is why we came back to buy from him that very same day. I would recommend Brian to any of my friends and family for their next purchase and will enjoy the car he sold us for years to come.

michael j

17 de mar. de 2014

Although ultimately I did not purchase from Gallery the salesman went to extremes to find a CX5 that matched my needs and wish list. I was a return customer but assigned a new salesperson because of contact thru internet.

mazdaowner14

11 de mar. de 2014

Saw GREAT price on a 2013 model on their site. Inquired about it, and then got LOTS of emails from people there trying to get me to come in.... I was hesitant. It is out of the way for me, and I was concerned they wouldn't give me my best trade value on my Highlander. Steve convinced me to come in saying they work with Toyota dealerships all the time on trades, and are very fair. So, I came in, my salesman was very nice, and I loved the car... it was all going very well.... Until it wasn't... their advertised price included all kinds of rebates, hey, I don't have a problem with that, but be honest and show it on your website. So the actual price was higher than the advertised price(deceptive), AND they were offering me $2000 less than kbb on my trade.... so much for fair trade. Steer clear of this dealership, just more sleazy car sales tactics here.

cgilson70

10 de mar. de 2014

This was my first experience leasing my very first new vehicle. I was nervous and excited both at the same time, but Brian quickly took away the nervousness. I will and have been highly recommending Brian to all my family and friends. He's not your "typical" car sale man. He didn't try talking me into something I didn't need or want. He answered all my questions and he seemed genuinely happy for me knowing this was my first brand new car. I look forward to returning at the end of my lease and leasing a new vehicle.Cheryl Gilson

Newcarcx9

2 de mar. de 2014

We visited a number of other dealerships during our search for a new car, but none made us feel as welcome as Mazda Gallery. Brian was great to deal with and made every effort to accommodate us and find the right car for us. He has a true passion for his job and works hard for his customers.Thanks again,Paul and Angela Robinson.

alafyre

22 de feb. de 2014

After the repairs necessary on my 2005 Jetta were completely out of the realm of reasonable, it was gravely apparent that I was in need of a new car. And as I am in sales myself, I had only 72 hours to pick out a car and get back to work by Monday! The dealership who initially accepted my trade-in made me feel insignificant and foolish. So, I Uber'ed my way down to Mazda Gallery where I met Brian Ciavola. His energy immediately put me at ease and I didn't feel like he was trying to rush me or belittle my inexperience with car purchasing. Brian's demeanor and style was exactly what I needed to know that I wasn't interested in buying a vehicle from any other dealership. The mantra that all car salesmen are scum doesn't apply to Brian - even though I'm a woman, my money is still green, and he treated me with the utmost respect. I appreciated his sincere interest in helping me through a really stressful situation. Completely contrary to his competition, Brian let me think about my decision overnight and, come Monday, I showed up looking for the keys to a new Mazda 6. I would 100% recommend purchasing a vehicle from Mazda Gallery based solely upon my experience with Brian and the team. George Rizkalla, the business manager, even spent a little extra time with me in the financial department to offer additional advice - above and beyond customer service. Should you find yourself on the side of the road with a busted timing belt and a water pump issue, call Mazda Gallery and ask for Brian.

AIrena316

20 de feb. de 2014

I am a mom of two little kids and have no time for nonsense. Five years ago my bought our first Mazda5 from Mazda Gallery, and it was an easy process. So when I needed a new car, I decided that driving an hour away from home would be worth it if I could again have a low stress experience. I contacted Kyle Belcher and he told me the price for the car I wanted - 2013 red Mazda5 Sport with manual transmission - and the car price was more than fair. I'm an educated consumer - I bought Customer Reports profile for this car and this zipcode - and the price was competitive. So I decided to take a ride to Mazda Gallery, bringing a bank's check along for the total agreed amount. The test ride went smoothly. Andrew Torrico was patient, professional and knowledgeable about the car. When the time came to discuss pricing, the "doc fees" of $350 were added to the agreed upon price. Since I was paying cash (not financing) it made no sense to me that I'd be paying this fee, especially since paperwork was minimal. I decided not to pursue this car and walked away. I was half way to the highway when the call came. Andrew realized that I was a repeat customer who buys her cars every five year and he felt it would be foolish for the Gallery to lose me as a customer. He made me feel important. He gave the OK for the doc fees to be waved. I turned around and drove back to the dealership. Once there, the process was smooth, professional and respectful. I was out of the door in an hour (which I truly appreciated!). Andrew Torrico offered to register my new vehicle, even in another state. The car was clean, with full tank when I picked it up. Andrew explained what all the buttons did and we were on our way. It was truly a great experience shopping here. As a woman, I often feel that in car dealerships, even though I'm the customer purchasing the car, I'm ignored when my husband or brother are present. This was not the case in Mazda Gallery. I was there with my brother, but Andrew Torrico treated *me* as a customer, addressed *me* and didn't talk down at me. I am very pleased with the overall experience. Andrew might be young, but he has a bright future ahead of him. Being honest, professional and respectful goes a long way in the world of car sales. So now we're a household of two Mazda5s!

mrgph

18 de feb. de 2014

We went to the Mazda Gallery to check out the new 2014 Mazda models. Brian greeted us and answered lots of questions about various models. He was seamed very honest and informed, and he double checked on anything he wasn't sure of. No BS! We liked that. We test drove a few models unsure of our choice but after driving the Mazda6, we just needed to pick a color. Brian stayed with us through the buying process and never pressured us. I will recommend him and Mazda to friends and family when they are in the market for a new car. Thanks Brian!Greg & Deb, Walpole, MA

jakemarks

26 de ene. de 2014

Fellow consumers and skeptics,My wife needed a car. We went to every dealership in the area to test drive cars in our price range. It was a nightmare, as one would imagine the car-buying experience to be. Sub-par service from sales consultants that didn't care about us - and didn't know their product! Typical lines, negotiating tactics, etc. Made us sick to our stomachs and impossible to make a decision. Luckily, we eventually ended up at the Mazda Gallery, and ever better - Brian Ciavola jumped up to help us.Brian was the type of sales consultant we had high hopes and low expectations of finding. He didn't push us around, hound us, try to force us into a decision we weren't ready to make as all the others did - he seemed genuinely interested in learning about us, what we needed and helping us make the best decision for us. We were never rushed and were given the time and attention we deserved to feel comfortable making our decision. He showed us respect and gave us trust. In fact, he didn't even come on test drives with us.Price is obviously the primary criteria when buying a car - but a quality car buying experience goes a long way for me. I'm willing to pay a little more to build a quality relationship with a dealership that I trust and makes me feel like a valued customer.It never felt like anyone was "trying to sell us something" and believe me, I'm a skeptic. What I quickly came to realize was, "closing a deal as fast as possible" was not Brian's motivation. Odd for someone in sales to not be motivated by making the fastest sale possible... but that was the case and it was perfect for us. Brian described himself as a consumer first and understood the value of matching an individual with the car that best suited their needs.He gave his honest opinions and worked hard to get us the deal we wanted. I wanted the lowest possible price for the best possible car and as much money as possible on my trade. At the end of the day, we got exactly what we wanted, in the ballpark of what we wanted to pay. My wife got a CPO 2010 Mazda 3 i Touring Sedan - and she loves it!But the relationship wasn't over after the sale. I went back after deciding to trade my car in the following week. Again, Brian went the extra mile for us. Not once, not twice, but multiple times - to get us the fairest deal possible while providing a holistic, enjoyable car-buying experience. I bought a CPO 2011 Mazda CX-7 i Sport SUV.I truly can't say enough about my satisfaction with this experience at Mazda Gallery, due largely in part to the attention and efforts of Brian. I'd recommend him to anyone looking to buy a car with no gimmicks and no hidden agendas. Just a straight shot from a guy who loves cars and understands the value of customer service. In our case, it paid off immediately.In an industry full of "sales = dollars" pushers, we fortunately found the "sales = happy, satisfied, respected customers who want to come back again and again because they enjoy the way they're treated" consultant.I'm fully confident that we'll continue to come back and maintain a long relationship with Mazda Gallery and Brian Ciavola.To any struggling sales consultants - take notes. Treat people like you'd want to be treated.Thanks and best of luck!

ehuebner

18 de ene. de 2014

I just bought my first car from Mazda Gallery. Overall it was a really great experience! I had gone to other dealerships, and this one felt very personal and friendly. Brian was great - he clearly takes pride in his work, and enjoys helping people get what they want. It never felt like he was just trying to "make a sale", but rather that he was being honest, and making sure I found what I was looking for in a car. Awesome experience all around, and he went above and beyond to get me on the road in my car that day! Their warrantee and customer service programs are great; I got a great deal, and it's a car I will be happy with for a long time!

LynnPiana

17 de ene. de 2014

My above rating is a high score because the salesman was friendly, and knowledgable with all my questions regarding the Mazda CX5 Sport. The salesman was not pushy, and did not make me feel pressured during the vehicle shopping/purchasing process. All of the people at the dealership were courteous and helpful. Car shopping at the Mazda Dealership in Norwood was a positive experience all around!

torres_jose7

15 de ene. de 2014

i went to three different mazda dealers looking for a mazda 3s gt in black and black and they were the only ones able to get it for me. Harshene was very friendly, as soon as i told him i didnt like the colors we had available in stock he went and reserved a black and black as i was looking for me. the car was delivered one day before was expected which is great. Harshene was always ready to help and giving back my calls. great!

evansjen

13 de ene. de 2014

My first experience shopping for cars started with me walking into the Mazda Gallery a few weeks ago, and I was sure that I would dislike the whole process. Brian Ciavola was the sales rep that I was introduced to, and he made this experience much better than expected. He was very good at answering all of my many questions, without making me feel pressured to make any quick or rushed decisions. At first I didn't even know which car I was interested in, and he helped me narrow down my decision to the Mazda 6. I decided that the new Mazda 6 was a bit more than I wanted to spend, so then he talked me through the process of getting a certified pre-owned Mazda 6. My boyfriend and I came in multiple times in the past few weeks to finalize our decision, and Brian was always very friendly, patient, and thoroughly answered all my questions. When we came in to sign all the paperwork, my boyfriend and I had some recent issues with money arise, and after speaking with a financial advisor there, we decided last minute at the dealorship that we just couldn't afford the certified pre-owned car either. Everyone at the dealorship was very understanding, and Brian made sure to refund us all the money we had put down. A few days later we then came in to discuss leasing a car, and again Brian walked us through the process at length, helping us get the best price for the features we were looking for. In the end we actually ended up getting a different type of car (due simply to our financial situation), but Brian was still very friendly and understanding when we decided to go with another dealorship, even after all the time he had spent helping us. I would absolutely recommend Brian Ciavola if you want a pleasant experience buying a Mazda, while knowing you are getting the best price. Thanks Brian! ~Jen

zaitchik

12 de dic. de 2013

Doug Clark and his team at Mazda Gallery were fantastic! Doug presented everything clearly, answered all my questions patiently, and made sure to stay in touch with me about the estimated arrival date of my new car. He was friendly, personable, and professional. As I was not a veteran car buyer, this kind of care and thoughtfulness was especially necessary -- and especially appreciated.

MicheleGrace

10 de nov. de 2013

Brian Ciavola was our sales consultant. He conducted himself in a professional manner yet he was easy to deal with and made us feel at home. He made sure he understood our specific requirements for purchasing this vehicle. He took his time with us. We didn't feel rushed or forced in to purchasing something just so he could make a sale. We will absolutely recommend your car dealership and of course Brian. We are extremely happy with our purchase. By far the nicest car we have ever owned.Thank you again Brian. We hope you are still there in three years when we return to purchase our next Mazda!Sincerely,Michele and Mauro Consiglio

GidgetS13

4 de nov. de 2013

Doug Clark was fabulous, friendly, very organized and put me much at ease.The receptionist was very helpful as well as other team members. Highly recommend this dealership.

VitaliyTsupriyan

4 de oct. de 2013

The worst experience ever. I left my old car for trade in on thursday night, give my keys to them, and they left my car on their "secure" parking. When they did estimate on my car I show them that I have additional radio auxiliary system and USB car charger extender. I came to pick my car back on sunday, and I find out that radio auxiliary system and charger was missing, wires was cuted. I report to top manager and he stated he does know how it happen and he can not help me. He was very unfriendly and rude to me. That's how they treat their customers. Stay away from this dealership!!!!!!!

mwg34

25 de sep. de 2013

I usually wouldn't go out of my way to rate a car salesperson, but Janice deserves the exception and the praise. She went above and beyond many times - anticipating questions, resolving insurance issues and just generally providing exceptional customer service.Many thanks.

Alex J.

21 de sep. de 2013

We recently purchased a used Honda Pilot at your Mazda Gallery in Norwood, Massachusetts. Our experience was the epitome of professionalsim and an absolute pleasure to deal with! As car buffs that we ae, we can not imagine going to another dealer other than Mazda in Nowood. The entire team in Nowood exemplifies professionalism. From the moment we walked into the Gallery, until we drove our "new" car away....we rate this group at an A plus, plus, plus!! Keep up the wondeful work at Mazda Gallery in Nowood Massachusetts!! A pure pleasure!

Justice

21 de sep. de 2013

I just wanted to say thank you on behalf of my mother and myself for helping her find a SUV that meets her requirements along with making it affordable. In particular we would like to give thanks to Mr. Cunningham for his patience and consideration through the entire process. JD

Jane

1 de sep. de 2013

My second experience with Mazda Gallery. It's refreshing to find sales personnel who are knowledgable about their products, enthusiastic about their brand, and strive to elevate the experience. Clear in every way, from finances to trade appraisal.

Mr. South Shore

31 de ago. de 2013

I purchased a brand new 2014 CX-5 with tech package and addt'l options at a great price. I was curious to see if other dealerships would try to beat the price that I got and the other dealerships doesn't even come close. Everything was great from start to finish. Greeted with a smile and left with a smile. My sales consultant provided superb customer service and explained everything that I needed to know from top to bottom leaving no questions unanswered. They really knew what they were doing and Mazda Gallery is lucky to have fine associates.

Clarence

31 de ago. de 2013

They treated me like family. I was nervous. I found the Mazda I wanted. I was driving home in a few hours. I'm happy with my decision. Kudo's Mazda Gallery.

tantoblack07to09

17 de ago. de 2013

I gave this rating for they were remarkable on getting us in that car that day and they did. The only down side is the bickering of negotiating and sitting around a car dealership(all dealerships not just this one) Why can it not ever go so smooth in and out~ if that would happen maybe more people would go. When I first bought my new car it was the same thing about 5 hours in a dealership, nothing to trade just 5 hours, this time I traded, for a used vehicle and it was like buying brand new and sitting for 4 hours! Maybe someone will change this, and let the salesman sell instead of going through every Tom, Dick and Harry! It is really an uncomfortable feeling!

JBParsons

16 de ago. de 2013

I first wanted to say that I LOVE my new 2012 Mazda CX-9 that Brian sold me! After a bit of a rocky start due to some miscommunications and issues beyond Brians control after my first visit, he called me to say he wanted to make things right for me and encouraged me to come back in. Since my initial experience and test drive with him was so positive, I went back in to give it another go. Brian is enthusiastic, knowledgeable about the brand and is definitely a car guy but explains everything easily hes purchased 27 cars over the course of his life(and hes maybe 32 years old)so hes been a customer as well as a sales person and will tell you like it is. Most importantly he sells Mazdas because he believes in them, stands behind them and loves driving them himself. Being someone who does not typically enjoy the car buying experience myself, all of that went a long way with making me feel comfortable. Then when the car that I had test-driven and wanted to buy, was sold before I could put the offer in, Brian went out of his way to find the same car elsewhere and surprised me with a few extras! That was in addition to the accessories he had given me to make up for the issue in the beginning!The relationship isn't over after the papers are signed either - when I picked up the car a few days later Brian spent over an hour going through every detail of the car and answered all of my questions. They also send you on your way with a full tank of gas and the first oil change is on them. I later found out how small a world it was when my co-worker told me she had purchased a Mazda a few months prior and when we started talking, realized we had gone to the same dealership and she had purchased her car from Brian too....and they had a great experience as well! (The Mazda Gallery isn't even the closest Mazda dealership to either of our houses but they gave me the best feeling.....and the others don't have Brian). Sincerely,Jenn P.

nimanliu

15 de ago. de 2013

Was great to find a dealership that treats everyone with respect. I walked in and discovered the friendliest people. It all started with the sales manager Ray Ng who greeted me and ended with Harshene Cunningham my salesman whom was extremely knowledgable about the vehicle I wanted. This type of professionalism will lead me to be a repeat customer.

HMatthew

28 de jul. de 2013

Ray Ng was the salesman that help my family and I for the vehicle we purchase. He helped us every step of the way and I really appreciate his efforts to help us. He is one of the greatest salesman I had ever seen. We are very happy with our purchase and will definitely recommend Ray and the dealership to other people. Another person who helped us is Joe although I do not remember his last name. Thank you both for all the helps.

CJ

22 de jul. de 2013

I e-mailed to find out if they had the vehicle I was looking for and get a price quote. They completely ingored my questions and just asked when I could come in. I live 45 minutes away and didn't want to come in unless they had the vehicle I was looking for. Then I got about 5 other e-mails from general managers and managers asking how it was going and to mention their name since it was "good to know someone." The whole thing seemed like a production and I will certainly NOT be going to this dealership as I cannot imagin what they would try to pull face to face!

diszno2

16 de jul. de 2013

My wife and I were referred to Harshene Cunningham of Mazda Gallery through the Costco Auto Program. The dealership looked very clean, well put together, and when we arrived, everyone said hello with a smile. When we sat down with Harshene he explained the Costco program, which was pretty simple, and he was very helpful in assisting us in our final determination of the vehicle and accessories we wanted. The car arrived at the dealer in the specified time given. When we went back to pick it up, and I believe this is the most important part, Harshene went through every detail of the vehicle with the focus on my wife since the vehicle was for her. My wife appreciated that very much considering most men usually gravitate toward another males when talking about cars. After he was done going over the vehicle Harshene took us for a tour through the dealership and service department. He showed us how to drop off the vehicle for service and introduced us to the people who would be helping out along the way.Harshene made this car buying experience the most pleasant transaction we have ever had.

dwetherell

16 de jul. de 2013

When we entered the Mazda Gallery, Doug Clark was friendly and knowledgeable. He went with my family to test drive a 2014 Mazda 6 Sport model and then let us test drive a few other Mazda 3s on our own. In his office the family discussed the options while Doug patiently listened to our situation that we needed a car within a week, but he didn't have the Mazda 6 Sport in red that we wanted. He then spent hours and days searching other dealers for us, but no luck. At the end of the week Doug was honest about the situation, then I asked about the red 2014 Grand Touring models for sale (for a lot more money) and in short, I named a price I felt good about and Doug was able to make it happen, no pressure, no hidden fees.

JohnWong22

29 de jun. de 2013

I had a great experience in my new car purchase transaction with Ray Ng. He went above and beyond in answering the many questions I had throughout the process (we probably exchanged over 100 emails) and he gave me the best price he could in the exact vehicle, color, and add-ons that I wanted. In fact, I know he gave me the best price because I called around several other dealers and no one was able to match it. Basically, he gave me the best price with the attentive level of service that I would probably not have received from anyone else. I would recommend any of my friends who want to buy a Mazda to work with Ray.Harshene was also great in handling all the paperwork and explaining to me what I'm looking at in the process. He also asked me if I had any questions about the car, or how to use any of the features. He was also very friendly and had a great sense of humor.

jdubb719

20 de jun. de 2013

I purchased a brand new 2014 Cx-5 AWD/GT w/tech package and addt'l options at a great price. I was curious to see if other dealerships would try to beat the price that I got and the other dealerships doesn't even come close.Everything was great from start to finish. Always greeted with a smile and left with a smile. Doug and Ray provided excellent customer service and explained everything that I needed to know from top to bottom leaving no questions unanswered. They really knew what they were doing and Mazda Gallery is lucky to have these 2 fine associates.

bells1996

9 de may. de 2013

Would absolutely recommend Levi. He understood exactly what we wanted in terms of a car and payment and got us exactly what we were looking for. We walked out on your Finance Manager and Levi is the ONLY reason we went back and leased from this dealership. He's the Best!

michmw

3 de may. de 2013

I purchased a 2014 Mazda 6 from this dealership and it was a great experience from beginning to end. They were competitive on price, very knowledgeable about the car and helped get the sale done efficiently. I'm really enjoying the car and I can recommend Ray, Hasan and the entire dealership for their professionalism.

STJ0403

29 de abr. de 2013

Not having purchased a vehicle in over 12 years, I did a ton of research. When I went into the Mazda Gallery I knew what I was looking for and Brian Ciavola was there to help me make it happen. I purchased a 2014 Mazda CX5 and I love it. Working with Brian was an excellent experience. He is extremely knowledgeable and helpful. He has a great personality and makes his customers feel at ease. Brian made the car buying experience a pleasurable one and I believe anyone in the market should go and talk to him prior to making any decisions. Brian will be there to help without actually making you feel pressure to make a decision right on the spot. Although Brian was my main contact, I was impressed with the sales department as a whole. Everyone in the show room is very professional and helpful which leads me to believe that my future service needs will be handled in the same manner, a it appears the Mazda Gallery appreciates their customers. Thank you, Brian! I would and will recommend you to anyone I know that is in the market for a car.

nbutter125

20 de abr. de 2013

I hadn't bought a new car in 10 years. I was a prior SAAB driver - can't say enough good things about Levi in helping me - I called, he went to work and the next thing I was driving away with my new White CX-5 - he helped me choose the right lease. I came back to pick my car up and since Levi was with another customer (lucky person), Brian stepped up to help me. He told me all about the car and mentioned thatMazda is one of the few places that give you a full tank of gas when you leave with your new car. He went over all the items on the car asked if any questions..and then I Levi came over and we went out to the car.He checked it all over for me. Just an awesome experience. Everyone at the dealership was always smiling. They all love being there and anyone going in there will immediately feel that! Great customer service!Levi has been a long time salesman at the dealership and has won awards for his performance as has Brian. Just great guys to buy a car from - Nancy

mazda2013

19 de abr. de 2013

We had a great experience. Harshene was laid back, easy going, and worked with us to make us feel as good as possible about the price. When we were ready to make the purchase the whole process was painless, efficient, and quick. I would recommend Harshene for sure. Elisabeth

StaceyIMcGaugh

18 de abr. de 2013

We recently purchased a used Honda Pilot at your Mazda Gallery in Norwood, Massachusetts. Our experience was the epitome of professionalsim and an absolute pleasure to deal with! As car buffs that we ae, we can not imagine going to another dealer other than Mazda in Nowood. The entire team in Nowood exemplifies professionalism. From the moment we walked into the gallery until we drove our "new" ca away....we rate this group at an A plus, plus, plus!! Keep up the wondeful work at Mazda Gallery in Nowood Massachusetts!! A pure pleasue!

graciechar

5 de abr. de 2013

Great experience. Highly recommended! We love our CX5 and Levi and Ray made the process stressfree a word I do not associate with a car purchase.

lindalephan

31 de mar. de 2013

I first have to thank Brian for happening to be there that Tuesday afternoon when my fiancee and I came into Mazda Gallery, because he ultimately made my first car buying experience so incredibly easy, laid-back and enjoyable. I also feel the need to thank Brian for deciding to get into car sales in the first place because given his honesty, professionalism, and infectious personality, I honestly believe he's going to do great things for this Mazda dealership and for the car industry. As I'm sure a lot of car buyers have experienced, I'd been through the ringer at other car dealerships with their aggressive sales' tricks, dishonesty, and sometimes truly condescending attitudes, but the second Brian started helping us look at and test drive the car I'd been eying, the new CX-5, I could tell he wasn't like any other salesman. Like I said, I'd had quite a few negative experiences in my whole car shopping process, and it really made me defensive and suspicious of car salespeople; but working with Brian was kind of like talking to an good friend who happens to know a lot about cars and actually wants you to be happy and comfortable with what you decide, no matter what that might be. You can tell he takes pride in what he does, believes in the product he's offering, and is a downright good person. In my opinion, this is the best type of person to be in any customer service role, and its what the car industry really really needs. Overall, it was just a great experience. In the end, I bought the car I wanted, at a price I was happy with, and I was in my car within the week. AND, on the day I picked the car up, Brian even sent the car back for extra cleaning and last minute detailing because it wasn't up to his expectations. Awesome customer service, awesome guy. I am telling all of my friends about my positive experience!

Natalia100

29 de mar. de 2013

Excellent and professional customer service, highly recommended dealershipGreat service, friendly environment always very polite and helpfulI purchased my second car at this dealership

PaulaAntunes

27 de mar. de 2013

Joe Demasci is the sales guy to see. Honest, upfront and friendly.Update more on Friday when I pick up my vehicle.Finance guy - George, was no pressure, and nice. Nice place to visit for a great deal.

Sydnia

26 de mar. de 2013

Brian was extremely easy to deal with. We were very pleased with his knowledge of the vehicle & his straightforward approach. We didn't feel pressured at all into making a purchase. I would highly recommend Brian to others!

maurice_brodeur

16 de mar. de 2013

The Mazda CX-5 Features and Technology have established a new level of excellence in Automotive Engineering. The Mazda Gallery Sales Team have established a new level of excellence in Automotive Sales and Service!

bleoncello

15 de mar. de 2013

Brian was very informative about the new car I was purchasing.Ray Ng was extremely helpful for getting me into the car I can afford and be happy with. He made the sale very easy for me, and I left confidient and happy with my choice. I felt like they were honest with me the entire sale, stuck to what they said and did not go around changing the cost, and payments of things. They made my husband and I feel as though we were their #1 customer and we will be back again to purchase our next car from them! I feel like they went above and beyond to help us out and their customer service skills are an A+! I will tell everyone to come see you!

Mahtzy55

14 de mar. de 2013

I liked Mazda Gallery as soon as I walked in the door. No pressure. I didn't have an overly hyper, fake smile wearing salesman chomping at the bit to see how quickly they could get me into a car. I was asked if I needed help, told the gentleman what I was looking for, and he pointed me to the car on showroom floor. He said simply, "Take a look. Let us know if you have any questions." As soon as I saw the CX-5, I was sold on the car. I asked to speak to a salesman. Brian Ciavola came over, talked to me about the car, and never once tried to push me into anything. I told him I was doing my homework....just test driving. We drove a 2013 but Brian explained that 2014's were coming out soon. They more horsepower and price difference was minimal. I called Brian a couple of weeks later to see if the 2014's were in. I went back, drove the newer version, loved it, and Brian, along with his sales manager, worked very hard to get me the car I wanted at price that I was comfortable with, despite not having stellar credit. I ended up leasing a 2014 CX-5 Touring Edition and couldn't be happier. I've already recommended Brian and Mazda Gallery to a few friends who mentioned they may start car shopping. As long as Mazda has a model that fits my needs, Brian Ciavola and Mazda Gallery have a dedicated customer.

tfd123

4 de mar. de 2013

I leased a Mazda6 from Mazda Gallery last week, and I would recommend them. I contacted a number of other dealers for leasing quotes on the cars I was considering to replace my Saab: the Mazda6 and the VW Passat. Of the dealers that bothered to respond, only Mazda Gallery gave me all the information I requested upfront. Not only that, they delivered on what they promised and, as a bonus, beat the local high-volume, high-pressure Mazda dealer on price. I'll put it this way: Mazda Gallery has no quirks. There were a couple of slight snags in the process, but they were handled professionally and in my favor. My sales person was Janice Walker and she was personable, professional and knowledgable. The car was delivered on time, perfectly clean and with a full tank of gas. I can't complain about any aspect of the deal or the buying process, and I love my new Mazda6.There are still a surprising number of dealerships that operate with the same old, same old cloak and dagger, bait and switch, lemme-talk-to- my-manager BS. It seems that Mazda Gallery has moved beyond that, to a simpler, customer friendly way of doing business. They deserve your consideration if you're looking to buy a new Mazda.

running123

3 de mar. de 2013

Doug Clark listened to what I wanted and was responsive to my requests and needs. Doug recalled that I had a Mazda registered within the last 12 months and as a result saved me a significant amount of money on the down payment required for my lease. I am confident and happy with my lease. Doug's competence made a stressful experience manageable. He is a personable salesperson and I will refer him to my friends and family.

chelsea01

1 de mar. de 2013

Joe was by far the GREATEST sales man I have ever encountered. He was very down to earth and explained everything about the car in great detail. No hidden prices. GREAT customer service all around. He left me wanting to come back !! I would go back to the Mazda gallery and buy another car from him any day.

davebtu

1 de mar. de 2013

My wife and I specifically wanted a Mazda. We had spoken with a few other dealers in our area and found Mazda Gallery and in particular, Doug to be the most informed and considerate. Levi had filled in Doug's absence and was no less capable. We cannot say enough about Paul Valenti. He worked very diligently and honestly to assist us in the financing and ultimately put us in a car which we feel is perfect. I would say that I equate buying a car with having root canal therapy. Those noted had made our experience excellent. The representatives at Mazda Gallery were courteous, thoughtful, attentive and understanding. I would heartily recommend the dealership to anyone looking for a Mazda.

Billgraham

23 de feb. de 2013

My wife and i had seen a reveiw of the mazda CX5 in a local newspaper and went along to Mazda Gallery to check it out to be honest we were expecting the usual car salesman treatment which had turned us off so many times before at other dealerships and to our surprise Brian Ciavloa treated us with respect, courtesy and helped us in many ways to understand what the CX5 was all about even after we indicated that we had other makes and models of vehicles we needed to check out before we would make a buying decision nromally with car salesmen this is the time they turn up the pressure and try to prevent you leaving but again brian was understanding and invited us back at our leasure after we had checked out the competition. When we did go back and announced our intention to buy he again was the epitomy of proffesionalism and helped us correctly through the many options and models of CX5 available only to find that they did not have what we wanted in stock so he went to check what they had coming in and that was where we found the exact spec we wanted so the deal was made and i should add this was the most enjoyable part of the whole experience no haggling we even got what we wanted for our trade in so overall I would reccomend this dealership and Brian Ciavola in particular to anyone looking to purchase a Mazda.

CO1749

22 de feb. de 2013

My overall experience at this dealership was excellent. The people I worked with were attentive and gave me time to make informed decisions throughout the process. Janice was with me the entire process. Paul, the finance manager, helped secure the credit I needed and the warranty coverage I wanted. Let's face it - when buying a car what really makes the purchase experience a good one is who you deal with and how great you feel after the purchase. Mazda Gallery is to be commended!

Apchisholm

22 de feb. de 2013

After visiting multiple dealerships of various kinds new returned to Mazda Gallery because of the friendly no pressure atmosphere for buying a car. Highly recommend the dealership and Doug Clark. A great experience!!!

amiller828

22 de feb. de 2013

I came into Mazda Gallery after having had a poor experience at another dealership. Immediately, Brian introduced himself and asked how he could help. I was a bit skeptical at this point and said I had an appointment with a sales manager. Brian insisted and said, I think he is in a meeting (I was early for my appointment) but seriously, I have all the time in the world to help. Reluctantly I went over to his desk and began to chat with him. Brian and I had a great conversation in which I explained the run around I had gone through with the previous dealer. Brian was so understanding and so genuine. He was friendly and treated me like I was the only person in the dealership. He asked what I was looking for in a vehicle and what my needs were. After explaining exactly what I wanted, he said - let me make sure I can make that happen. He went to check the stock and came back with multiple options to look at. We looked at a few and then went to the car to check it out. While out there, Brian was more than knowledgeable about the vehicle and the brand.After deciding this was the vehicle I wanted, Brian and I proceeded inside to talk about pricing. While this vehicle was in my price range, I wanted to add a few options and was worried about my credit. Brian was able to get me a great deal and work with the business manager to get me into the vehicle I wanted. Brian consistently asked if I wanted anything to make me more confortable at one point he even pulled a granola bar out of his desk and offered it to me. After finalizing the paperwork with the bank, we decided that Id come pick up the vehicle on the following Monday. When I returned to the dealership on Monday and there was a problem with my car insurance company. I was waiting on a signature from them, that without, I could not take delivery of the vehicle. Brian worked with me for an additional 3 hours trying to figure out the issue. At one point, he even got on the phone with the insurance company to remind them that I was their customer and that their service was a disgrace. After working diligently and literally running to get the plates installed on the vehicle, I was able to take home my new Mazda Cx-5. There is no doubt that I would not be driving this vehicle today without the help of Brian Ciavola. His customer service is at the very top tier of service Ive ever received. His personality, character, and compassion is a great asset to Mazda Gallery. I will sure to come visit Brian again and have already recommended him to multiple family members and friends looking for a new vehicle.

ABW62

21 de feb. de 2013

This was actually a very pleasent experience. I was greeted immediately by Harshene when I arrived a tthe dealership. I went in looking for a Mazda CX 5. When I commented how big it seemed, Harshene suggested I look at the Mazda 5. I took it for a test drive and fell in love with that mini van. However, I was very clear that I wouldn't be purchasing anything I didn't "research." It was all good with Harshene. I was introduced to the finance manager but never was there any pressure to buy the vehicle that day. Harshene remained attentive and answered all my questions and provided me with literature about the Mazda 5. I went home, did my research and called the next day to set up an appointment to talk $$$ for the vehicle and my trade in. It went smoothly and though I would have liked a few more $$ for my trade in, I feel the price for the new car was fair and the financing I received was what was noted in the advertisments. Harshene was very patient explaining all the bells and whitsles that I was not used to in a car. I was introduced to the service department managers. When I went back a few days later to get the sticker and registration, he sat patiently with me and answered other questions that had come up over the couple of days I had the car. The finacing was smooth and the gentleman pleasent. I am hoping that this level of professionalism and service continues because I will be using this dealership for service and hope to have this vehicle for a long itme.

bethany1109

19 de feb. de 2013

This was by far the best car buying experience I have ever had. Brian Ciavola is not your "average" car salesman. He was extremely pleasant, friendly, knowledgeable about the Mazda product, extremely easy to talk to and very down to earth. From prior car buying experiences, you expect a tense, high-powered attempt to sell you a car ending with all kinds of different tactics to accomplish this. So when you go into a dealership, you stand defensive. From the moment I walked into Mazda Gallery and was greeted by Brian, I could sense something different. After talking to him about my interest in a used vehicle, he suggested a more practical and better option. His honesty and common sense made the experience unforgettable. Brian is the reason I decided to lease a brand new Mazda CX-5 instead of buying a used vehicle which allowed me to save more each money in the process! (Who doesn't like to save money??) I was able to pick up my car within a day and it was waiting for me on that day, ready to go! The process was so quick! You can tell Brian loves what he does and enjoys coming into work every day to make his next customer happier than when they walked in the door. The is exactly the way cars should be purchased. I have no reason to go anywhere else when my next purchase comes up....one can only hope Brian will still be there! I highly recommend him...so make sure you ask for Brian if you plan on visiting Mazda Gallery to purchase your next car.

ishmaelarroyo

7 de feb. de 2013

I had a great experience with this dealerships service department. My 2010. Mazda had lit up like a Christmas tree with virtually every light in it lighting up the dash. My experience with trying to make an appt for service at a Mazda dealer had included waiting at least a week to even get into service at my local RHode island dealership but not at the gallery! They made an appt with me that day and when I called and told th I couldn't make it, they quickly scheduled me for the next day. So here I am driving out of state to a dealer I've never done business with and expecting for them to almost treat me different than they're local customers.However this was not the case! I was greeted by a kind gentleman who I didn't get his name whom when I apologized for the small mess that was In my car , he told that it is nothing and not to worry about it. The service Ron wiener was very helpful and offered me a free loaner vehicle after realizing this job was going to take a few days. Through out this experience they have treated me very well and as if I had bought 5 cars from them which is a trait that is far and few in between nowadays. I will be back for all my sevice needs and whir not thrilled with Mazda itself I may just have to purchase another one to get this kind of service.

Neda722

31 de ene. de 2013

Brian was the best sales consultant I have ever worked with! He is honest, sincere and worked his magic in helping me surprise my wife with a new CX5!!! Would highly recommend him to anyone!! :)

jbcooney4

20 de dic. de 2012

As an owner of many vehicles over the years, I have had to deal with various dealerships to have warranty work performed, including Nissan, Acura, and Ford. Most recently, my wife and I had the unfortunate experience of encountering what Mazda and Mazda Gallery considers "customer service." I can say with out a doubt they have lowered the customer service bar to absolute absurdity with a complete lack of respect or appreciation for their customers. We enjoyed our Mazda CX-9 Grand Touring for over 2 years, until one day we realized a tear in the carpet around the foot rest. After working through some confusion about when our factory warranty expired, Mazda Gallery attempted their first repair (under warranty). When we picked the vehicle up, one of the service people blamed the rubber mats we put in to cover up the nice factory floor mats that we wanted to keep clean. A few weeks later, and no more rubber mat, the tear was back. We went back to the dealership and said the tear had returned and that clearly the carpet needed to be replaced. For me, having the tear was entirely unacceptable, especially in a premium SUV that had an MSRP over $40,000, and considering the impact to its resell value. After more unnecessary back and forth and being told to deal directly with the Mazda customer service group, since Mazda Gallery has no problem pushing their customers off due to their own ineptitude, Mazda asked if they could do one more repair attempt and if it failed, would then replace the carpet UNDER WARRANTY. So the second repair was made - not to factory standard, more of a patch job that looked like crap - and this one lasted a few months. But when we saw the tear reappear, calls were made to Mazda Gallery, who immediately pushed us off to Mazda. Mazda said we had to get more pics taken and submitted via the dealership, the very dealership that so clearly doesn't want to deal with us, let alone help us. So back to the dealership. My wife, a hardworking professional, mother of two, and one of the nicest people you can ever meet, was treated horribly by the GM, Mark Goldstein, after she requested his assistance in resolving this problem. He made it clear he had no interest in helping her. He acted annoyed that she even asked for help. And to top it off, he blamed the tear - around the FOOT REST mind you - on her, for resting her foot on the FOOT REST while driving. How this classless dimwit is in a position of responsibility for growing Mazda's market share in a highly competitive industry is beyond me. Thanks to Mazda Gallery and the incompetence of their service department, their crappy work, and their complete animosity towards their customers, you can bank on me never buying another Mazda. I will gladly recommend to my friends that they shop elsewhere, like Nissan, Acura, and Ford, who have always stood behind their product and performed warranty repairs without the drama and finger pointing that Mazda allows to fester in their channel partners and employees.

susieboo214

19 de dic. de 2012

When i arrived at Mazda on 12-18-12 i was greeted by Harshene.He was very proper & proffesional.When we sat down he asked me what was best for me.He let me talk without interrupting once.We decided on a package that was best for me.He was true to his word the whole time we talked & made me feel relaxed & comfortable.I brought my wife in the next day to pick up the car & she was so impressed with Harshene & the whole Mazda staff.We feel as though we were givin a very good price with a A+ Salesman.We have only had the car for one day but feel very confident that between the vehicle & the respect we where givin that everything will be fine.Best dealership i have ever dealt with!

78suomi

17 de dic. de 2012

I've never been to a dealership to actually buy a car before, and this is by far the largest amount of money I have spent on a new vehicle. I didn't really know what to expect, and lets be honest Car Salesmen can sometimes have a bad rep, so I was a little bit apprehensive about getting ripped off; but that couldn't be further than how I found my actual experience. After the 2nd or 3rd time I met with Brian Ciavola I felt more like I was going out for a few beers with a mate, than going through a transaction like this. So, I wanted to thank him for being up front, honest, transparent, answering all my questions and going the extra mile to make sure I was looked after, had all the advice I needed and feeling like a Mazda customer for many years to come

JenniferWilson

2 de dic. de 2012

I arrived close to 7pm on a weeknight and was greeted by Harshene. I wanted to drive a CX-5 and the dealership closest to me had only one in stock. I drove from Cape Cod to Norwood because they had the specific model in the color I wanted. I had done my research and Harshene was well aware of that. He was polite, friendly, informed, and I never felt any pressure, even while we went over pricing and my trade. I bought the car that night, they had it cleaned and ready while I handled the financing. Despite the late hour, Harshene went through each feature of my first new car and made sure that he answered any questions I had. He was so thorough that he even setup the Bluetooth connection to my phone before I drove off the lot. This was my first new car purchase and I must say it was a terrific experience, I would gladly recommend Mazda Gallery to anyone looking for great, low pressure sales, from an informed and experienced staff.

AdamAcorn

28 de nov. de 2012

Don't go there.Was interested in buying a Mazda so I called their store, they told me the had plenty of cars in stock of the exact model I was looking for but when I got there they had none. I was willing to wait for the model I wanted so I made a deal for a car that would arrive within 2 weeks. After two weeks had passed I called them asking for an update, apparently the car I was supposed to receive was damaged from Hurricane Sandy but they never bothered to inform me. I requested my deposit back, then got a call 2 weeks later telling me they found the car I was interested in, I told them I just want my deposit back. It's been almost a month and they still have not refunded my deposit, scumbags.

MFort14

1 de oct. de 2012

I would like to commend Mazda3 for providing a professional and accommodating car buying atmosphere. The fact that I walked out of the Mazda Gallery with a new 2012 Mazda3 iTouring is a testament to the sales team's - especially Harshene Cunningham and Brian Ciavola - ability to work with a customer on any all aspects of car buying. As a prospective car buyer I had done plenty of research prior to a decision on car, but the way I was treated and the service I was provided put Mazda3 over the top and made my decision an easy one. The comfort I had immediately was a function of the friendly and knowledgeable staff there to help with any questions I had. I would recommend the Mazda Gallery to anyone looking to buy a Mazda.

Thilak

30 de sep. de 2012

Had issues with them during every visit. That is after spending around 500 dollars on the first visit to get my brakes replaced. Their rewards system is useless.. You try to use the money in it and their website does not work.. They seem to be always busy and the amount of time taken for any work is pretty high.. Don't want to get too much into detail, but basically it has been not satisfactory..

JeffLeeFromBoston

23 de sep. de 2012

We bought our very first Mazda from Doug Clark of Gallery Mazda. He was knowledgeable, patient, responsive, honest and, well, caring. We first went to a Mazda dealership on the South Shore, but after an apparent bait and switch, we decided to drive down to Norwood to try our luck. We knew exactly what car we wanted and Doug let us test drive the very car we ended up purchasing. Coming up with the final price was reasonable and relatively quick. We recommend Doug for anyone looking to buy a Mazda!

sv.catalyst

18 de sep. de 2012

Doug Clark provided was responsive and followed up following my purchase of my new Mazda 3. He was very knowledgeable about the vehicle I purchased and fair to deal with.

pezeshka

27 de ago. de 2012

I found Mazda Gallery through submitting an Edmunds Dealer Quote through Edmunds.com. After being ready to go to another dealer, I received my first response from Mazda Gallery by way of Steve Martin. After voicing my frustration to Steve about the dealer I intended to go to that very day (the price was lower than I expected it to be), he said he would get back to me within 5 minutes with what he could offer. Not only did he call back with a price match and an added sweetener, he did so within the time frame he gave me. Steve is really on top of his game. Harshene was the person I dealt with once arriving at the dealership. I have some qualms about my in-person experience at the dealership, but I have no such reservations about Harshene. He was thorough, kind, and despite my having already signed a purchase agreement, he dedicated a significant amount of time to my comfort but also keeping me informed about the process. Simply put, if you are considering buying a Mazda, Mazda Gallery is willing to work with the price but more importantly, you will get the opportunity to work with Harshene who made the car buying experience a worthwhile and satisfying one.

shortee

23 de ago. de 2012

I had a great experience at Mazda Gallery in Norwood. I went in just looking at a particular model to see if I even like it. I was greeted by someone (don't remember his name) he was busy helping someone else at the time. He got Levi Downing to help me out. I like that Levi was not the pushy type of salesperson who would try everything and anything to get you to buy. He gave me all the time I needed to exactly decide the color and if I was going to purchase one right at the moment. I end up leaving with a Mazda 3 skyactive. I like how the salespersons are not standing out front of the dealer looking to attack as soon as you walk on to the lot. I enjoy just being able to walk on to the lot and look around and when I was ready to speak to a salesperson there was somebody there. I got to say this dealership makes me very comfortable to walk on to there lot knowing that i'm not going to be attack by salespeople.

JHeidi

19 de ago. de 2012

Joe Damiano, the sales consultant was attentive to what we wanted before the purchase; he and Paul (the dealer rep) stayed after the store closed to ensure that the sale included all of the necessary detail; and, Joe spent considerable time the next day when I picked up the day explaining the various detail essential for me to be knowledgeable, comfortable, safe, and happy with my new purchase. I believe the quality of a dealership and its sales personnel rests not only in how they treat customers during the purchase but also how they are toward people after the purchase has been made. And, in both instances, I felt that Joe was attentive to our needs, friendly, positive, and forthright in his manner. We made a purchase and he took care of us as people as well as all of the detail of the sale--making us feel that becoming owners of a car with "zoom zoom" meant we were special indeed!

Yperez76

14 de ago. de 2012

This purchase was the most enjoyable I've ever had. I've only had minivans for the past 16 years and Justin took his time to help me find the perfect vehicle for my family. I am so happy with my CX9. I see them everywhere now and at the time I didn't realize it could accommodate 4 kids and a dog. Harshene was very thorough in familiarizing me with my CX9, and no matter how many questions I had he was patient and took his time explaining everything. I look forward to going back to get my daughter her first car, a Mazda3. Hands down this has been the best car buying experience ever.

melm882

9 de ago. de 2012

Brian provided me with not only exceptional customer service, he also helped to accomodate my needs for my family. With my not-so outstanding credit history he didn't judge me on my past errors nor treat me like I was less than worthy. Brian worked for a week straight jumping through hoops and bending over backwards to get my family and I into a brand new and safe car. If it was not for Brian and his tremendous efforts I probably would've accepted defeat and walked away but his persistance paid off and last saturday i picked up my 2012 CX7!! I love everything about my new car and everything about my experience at Mazda Gallery in Norwood. I have already reccomended several of my friends and colleagues to go there to see Brian as well as mentioned my great experience on Facebook. Its the least I could do after everything that was done for me. I want to personally say Thank you to Brian and the entire team at Mazda Gallery and I plan on remaining a loyal customer to Mazda and Mazda Gallery Norwood. You have a great operation there and it shines far above all the other dealerships I have ever dealt with.Thank you!Melissa Furtado

mazdabiker

8 de ago. de 2012

I went into Mazda Gallery looking for a new 3. Joe Damiano quickly assessed my needs and had me on a test drive. Joe was very straightforward and easy to work with. Once I decided to buy, we were quickly able to negotiate a price and reach a deal. Mazda Gallery seamlessly handled the registration process and had me on the road the same day.

BlueMazda3

2 de ago. de 2012

I had a great experience at this dealer. I went in expecting to have the sales people only talk to my fiance. Sometimes being a woman it can be difficult to receive proper treatment from car folks, but that is not the case here! Not only did Joe take the time to show me what I was looking for, he was able to tell me all the details about the cars I was looking at. I did not feel rushed at all and he was able to put in the extra effort to get me my new Mazda 3 that day! Everyone was very friendly and efficient and I had no trouble getting the car I wanted, in the color I wanted, for the price I wanted. Overall they treat you very fairly and don't pressure you into any decisions. When you say no to something extra they dont push you to reconsider. They even took the time to set up my nav and would have set up bluetooth if we hadn't been in a rush to get home. Joe did a great job getting my insurance and new plates squared away and it was a great feeling driving off the lot without having to worry about having to get an inspection or waiting at the rmv all day. During this whole process they were also able to bring in a tire that my fiance needed for his mx-5 that day. No hassles and great customer service definitely is going to make me recommend Mazda Gallery (and especially Joe!) to anyone looking for a new car.

windmeup

30 de jul. de 2012

My experience with Mazda Gallery was great. I stopped in on the Saturday of the 4th of July weekend expecting to wait awhile. I was pleasently surprised when Joe walked right over, introduced himself, and proceeded to assist me with my purchase. I wanted to trade my Jeep on a Mazda MX-5. They worked with me on the price of both the car and my trade, and worked out a deal that worked for both of us. Joe was great to work with. He did all of the registry running, and even got soaked taking the plates off of my Jeep. My experience was great, and I'm planning on calling Joe directly when I'm ready to purchase my fiancee's next car.

happybuyer02375

25 de jul. de 2012

The experience was not your typical tug-of-war car buying experience. Very professional, stress-free and hassle free. Gordon in sales was the best. George in finance worked hard to get terms that were acceptable and within budget. And the CX-5 rocks!!

ggaa

9 de jul. de 2012

I don't want to go into the details of the whole transaction but do NOT go to this dealer if you want to have a trustworthy deal. The business manager told us that we have to buy a certain warranty to be able to get the financing that we did. We ended up purchasing the car. Then we checked with the lender and they told us that they had nothing to do with the warranty! Anyways, if I could, I would cancel this deal but I cannot so this is the least I can do: To warn people not to go to this dealer.By the way they are very friendly so they screw you while being friendly... The worst kind!

PegWhite

9 de jul. de 2012

I liked what I had read about the 2013 Mazda CX-5 vehicle but needed more information about what the differences were in the packages offered. I wanted a vehicle that I could enjoy driving and a monthly payment that I could afford. I asked for a reccomendation for a good Mazda dealership salesperson and financial spokesperson from someone who is very knowledgeable about cars and dealerships, I was told to see Harshene Cunningham for the sales and Paul Valenti for the the financing. I met with Harshene Cunningham at the Mazda Gallery in Norwood and felt he was honest and gave me a good overview of the the possible packages available and advised me on the differences in prices. He also outlined my trade in value. I took some time to think about it and felt that I was offered a good deal wihtout a high degree of pressure. Harshene was very knowledgable about the car, and an easy person to work with. When I picked up the car, he even helped me set up my bluetooth and figured out how to enable my cell phone to work with it! (Service beyond my expectations) Paul Valenti was the Mazda financial spokesperson who I dealt with, he was clear in his explainations about all of the financing options, associated paperwork, and warranties. He worked with me to create a financial deal that I was happy with. He was ready and waiting for me when the time came to filling out all of the paperwork. Both of these individuals made the process of buying a new Mazda an excellent experience for me. I would reccomend both of them and this dealership to anyone interested in puchasing a Mazda.

zapfrog

9 de jul. de 2012

My wife and I wanted a Mazda5 auto with sunroof/audio pkg and got an online quote. The old saying is true, "If it's too good to be true then it's not." The quote was one of the best that we had gotten but then it was all downhill from there.Coming from out of state we wanted to do most of it over the phone. First we dealt with Josh who was nice enough and took all our info and sent us a finance app. We filled them out and sent them in and waited. Finally got a response saying they were working on it all day and we should hear something by Monday, ok fine. Monday comes and we hear nothing at which point we talk to Steve Martin who says that he will find out whats going on. Next thing we know we're giving our information to them again. What happened to the first time around? We wait some more. Then we're told that no one wants to finance us without a down payment, ok we knew going in we were going to be hard to get financed. First we were told they needed 4k on top of the trade in we have. Then we were told by Steve and Mark that it would be 2900. Fine, give us a bit to come up with that and we would be all set. Next thing we know we're not approved even with the 2900. What in the world is going on?! We call and get the run around and AGAIN are asked for our information. What happened to the first two times?! We filed a complaint at which point we are told to move forward with the banks they need a 500 dollar deposit and are passed off to "sales". Wait, what?! We've been dealing with sales all along. So now the "sales" department wants our information AGAIN!! When asked why considering we already gave it twice we get no answer PLUS the fact that we now find out they haven't done squat because they "need" 500 to start anything with the banks. So what was all the previous BS with the supposed approvals with money down, etc?! All the supposed "we're working on it", "they approved you for this" was all a bunch of BS. Two months later and nothing.If we ran our business this way we would be out of business. Poor business practices, poor customer service, poor everything, stay far far away.

Deborahtp3

2 de jul. de 2012

My husband and I each purchased a Mazda here years ago and from the first intereaction to the present, it is always a great experience. They embody what Customer Service is all about, sometimes lost with so many, is so highly regarded here. They are helpful, honest, friendly, knowledgeable and will bend over backwards to offer help in whatever way they can. In addition, I recently wanted to replace one of the Mazda's (the Tribute which is no longer manufactured.) Wellesley Mazda had one and Mazda Gallery did not. I wanted to buy it from Mazda Gallery because my experiences are always so good, I feel a loyalty to them. Unfortunately, Mazda Gallery could not help me. As a result I have a great comparison of "GOOD/GREAT" customer service, and the alternative at Mazda Wellesley which was an AWFUL experience. I highly recommend this dealer if you want to avoid any games and/or any misleading statements or misrepresentations and in place, want honesty, fairness, very knowledge people and an experience where you walk out with a smile.

ricalanar

18 de jun. de 2012

In the middle of April earlier this year, I began looking for a Mazda 3. After being told by five sales advisors and the dealerships for which they worked, that the vehicle, with the specifics for which I was looking, was simply impossible to locate in this part of the United States, I had the pleasure of receiving a phone call from Mr. Harshene Cunningham. From the first time that I had a conversation with Harshene, I firmly believed that I had encountered a sales advisor who was not only hearing what I was saying but who was also listening to what I was saying about the vehicle for which I was searching and in regard to fact that I was not necessarily in a situation in which I had to immediately make and close a deal on a vehicle.Harshene indicated that he believed that he could locate and secure the vehicle for which I was looking.After doing some research, Harshene contacted me by phone and subsequently faxed me details about a vehicle, including the Vehicle's Idenitication Number, that boasted each and every specific for which I had been looking.After rapidly coming to an agreement in regard to a price, I signed a purchase and sales agreement and made a deposit via credit card. Once the car arrived to the Mazda Gallery, wihtout hesitation or unnecessary questions or hassle, I was provided with the paperwork that I needed to provide to the private lending institution located in Rhode Island through which I financed the vehicle.Earlier today, at approximately 2:30 PM, after having had the privilege and fortune of meeting and dealing with Mr. Harshene Cunningham, who is a true professional and gentleman, and after having had nothing but an overall peaceful, pleasant and accomodating experience, I drove off the lot of the Mazda Gallery, with a 2012 Mazda 3 S touring, five door hatchback, with a six speed manual transmission, that sports a graphite mica exterior and a black interior.Mr. Harshene Cunningham and his colleagues at Mazda Gallery in Norwood, Massachusetts did what five other sales advisors and the dealerships for which they worked, either truly believed was impossible to do, or simply did not want to try to do.What more is there to say? What are you waiting for? Get going to Mazda Gallery and ask to meet with Harshene.

maura.boston

21 de may. de 2012

I visited many dealers and Mazda Gallery was, by far, the most professional and straightforward. Salesperson was highly responsive and accomodating and processed my transaction in a smooth and timely manner. I definately recommend this dealer!

gib1225

23 de mar. de 2012

Went into dealership looking for a Mazda 3 Paul went over the car and we negotiated and I agreed to purchase the car.Did have to wait a while for George in finance but overall a positive experience. My only constructive criticism s during the whole process not one manager came over to say hello and thank me for my business.Paul was great though knows what e is doing .

jenniferparmenter

9 de feb. de 2012

Great job. Experienced with sales, knowledgeable, friendly. Levi has many years experience and is one of the only sales people I have ever worked with who seemed to actually enjoy selling cars.

lb134060

16 de dic. de 2011

I was NOT looking forward to car shopping, as I have had several not-so- wonderful experiences in the past. But a Jetta I had just bought three months ago was totaled, so I really did need to car shop. I was pleasantly surprised by my entire experience at Mazda Gallery, from the moment we walked in to the time I drove off the lot with my new car- 08 Mazda3 (only several hours later!). Levi was my salesperson and he was friendly, polite, straight forward, and certainly not pushy (VERY important to me). I told him my budget, and had a particular car in mind that I had seen on their website. He showed me one other car within my budget and I ultimately went with the Mazda3 I had seen online. I very much wanted to be able to wrap everything up in one day, so a manager came in to sign off on the paperwork, Levi faxed my insurance company the needed paperwork, had the car inspected, had a very minor undercarriage flap problem fixed quickly, cleaned/washed/buffed the car, had new plates made up next door at the BMW dealership, installed the plates and even filled up the rental car I was driving with gas so I could return it without having to do so (just two lots down the street at enterprise). I would recommend this dealership to anyone, and certainly will when I have family or friends in search of a car. I highly highly recommend working with Levi if possible (I know he is the only one I have worked with, I am sure the others are great as well) because he made the entire thing as stressless as humanly possible. Thank you to Mazda Gallery for a wonderful car buying experience. Please, if you are looking for a dealership, make this your first stop. You will not be disappointed. =)

smancini

7 de nov. de 2011

Excellent response and knowledge of subject matter...also, the salesperson when out of his way to work out the details of the transaction and had an excellent presentation in general.

ehy

3 de nov. de 2011

I had an excellent service from Mr.Cunningham, and would have rated the entire experience at "5", if not for my last interaction with Mr.Rizkalla. When I paid the outstanding balance before I picked up my new car, Mr.Rizkalla gave me my final receipt but did not account for the $500 deposit that I had submitted a week prior, during my intial purchase. When my husband mentioned it to him, he asked if we had even given him a deposit previously, which, of course we did, and had documentation for it. He then concurred, and refunded the money. However, it is very hard for me to believe that this was an "honest mistake" on his part. A manager at his level should most certainly have known that I could not have been in a position of coming to pick up the car that was delivered from another state without having paid a deposit.This very last interaction truly spoiled an otherwise excellent experience. I felt that Mr.Rizkalla tried to take advantage of me by conveniently forgetting a $500 deposit in his/dealership favor. Had my husband and I not paid attention to details, we would have been effectively cheated out of $500.My family has been very loyal to the Mazda brand- we currently own two Mazda vehicles, and over the years owned three other Mazdas. I hope that this feedback will be helpful to the management with respect to instructions to the employees. A single interaction like that with a single employee may certainly cause me to choose another Mazda dealership next time. That would be somewhat unfortunate since we had a great service from Mr.Cunningham.

SDRX8

14 de oct. de 2011

I purchased my 2004 Mazda RX8 new from this dealership, and returned there regularily for their excellent service. I have avoided going to Mazda Gallery for about 18 months due the the deterioration of the service. I am happy to say that when I returned to Mazda Gallery recently because it is convenient to my work my experience was outstanding--the type of experience I had come to expect from Mazda Gallery. John MArtin was helpful and validated my concerns. He kept in communication with me via email as I requested. The car was returned on time, and clean inside and out. Quite frankly, I was amazed at the turn around. (Welcome Back, Lee!). I have gone from telling friends to avoid Mazda Gallery to once again singing their praises. I couldn't have been happier with service visit.

darrenf

20 de sep. de 2011

Everyone here is really friendly and helpful. In particular, I've dealt with Harshene (sales) and George (financing) twice now. The first was to buy a 2010 Mazda 3, and then again to trade it in for base-model 2011. I needed to lower my monthly payments, and they really helped me out, while sticking me in a brand-new version of the same car. Their service is very prompt and respectful. If you're considering buying a new Mazda, I would definitely recommend Mazda Gallery of Norwood.

cfang

28 de ago. de 2011

Brought my car in for multiple oil changes and always greeted with a warm and friendly welcome by John Martin. At one point, my car needed to be looked at for a beeping noise which John and the technicians resolved while providing loaner cars and keeping me up to date about its progress. Very professional and courteous. I highly recommend this dealership for any service issues.

Hilary_Fabre

18 de ago. de 2011

I have been doing research on purchasing a new car for over a year. I loved my Hyundai which was falling apart but served us well. Due to prior financial stresses I had been unable to purchase a car but it had become so important as my car was unsafe to drive and I am a single mom with a teenage daughter. I recently sold my condo so I had the funds although my credit was unusually low for me. Greg redefined my experience with car dealers. I was actually afraid to come into the gallery as I have had some prior experiences in other dealerships with dealers who made me feel that I was playing some sort of game. They were somewhat aggressive.Greg on the other hand, was a genuine gentleman. I never felt that he was in any way desperate to sell me a car. What I did feel is that he loves cars, Mazdas in particular and he could tell that I had done my homework and that this was the car of my dreams. My daughter wanted a car that would fit at least 6 kids and I had become convinced that we could never afford such a car as it would be far to large and use too much gas. I also have a dog so having doors that open easily and a roomy trunk was important to me. In addition we live at the top of one of the steepest hills in Brookline so the fact that The Mazda 5 does has anti-skidding tires is hugs. (This past winter I did slide down the hill and it was terrifying.) It drives like a sporty car and with the black leather seats with their snappy red piping I forget that I am also taxing around my dog and kids. Greg was also a good teacher, patiently explaining how Blue Tooth works and adjusting my phone to the car. I recently upgraded my phone and do not feel shy about asking Greg to help me out again. I could tell that he was very pleased that I was so happy. What a sweet guy. When I brought the car back for the registration they automatically washed the car for me: unbelievable. I feel so taken car of by my beautiful Mazda 5 and by the Mazda Gallery. I am truly grateful. As it turned out we got the car just in time to take 4 girls to 6 Flags for my daughter's birthday another dream come true. She was so proud.As I mentioned before my credit is not great, thought getting better and the gentleman who helped me with financing found me the best car loan possible and told me to come back in year to refinance. The Mazda 5 is an unusually wonderful vehicle and I cannot imagine a better place to buy it than The Mazda Gallery in Norwood. A+!!!

aprevett

30 de jul. de 2011

After going to many dealers on Route 1 and being lied to and just generally treated like a fool, I contacted Mazda Gallery via the internet. I inquired about a Mazda 6 they had advertised on their website. I talked with Lena from the internet group. I was expecting the typical, "no we sold that".I explained what I was looking for and what I could afford. Not only did they have one, they had two! Lena said they may be able to do something and come on in. I was still expecting to be shown something I could not afford (like I was at the Toyota, Subaru and Nissan dealers in Norwood) I was greeted by Greg Falk. Not only one of the best car salesmen I have ever dealt with but one of the best all around salesmen of any product! Very thorough and honest! I told them what I could afford and they showed me cars that fell in my price range. Deal done! Greg is terrific. Should you be looking for a Mazda, go in and ask for Greg. You will not be the least bit unhappy!

larac

28 de jul. de 2011

I walked into this dealership with the intention of going to many more that day, however, I didn't need to! I was greeted by Doug Clark who was very friendly and engaging. I got a great pice on my brand new Mazda 3 and I owe it all to Doug. He wasn't like the typical car salesman who push and pull. I would definitely recommend Doug!

intellagentleman

23 de jul. de 2011

I loved everything that thee guys were about. right through the door they came to help me and i had the greatest time. they made me feel comfortable and at ease. this especially as my car (My pride and joy). needed to be taken in to be looked at. John and levi worked together to produce the most optimum results for me. the biggest triumph was being able to pay only 100 dollars out of pocket due to my warranty that mr. downing had made me get. I thank the heavens for that man. I will be coming back soon.

mazda gallery

21 de jul. de 2011

Well, I almost had the car that could not be fixed. Multiple computer problems and battery problems that needed lots of help from Mazda corporate. This was a true test of a service department, and they passed with flying colors. All through the ordeal they kept me informed, gave me a loaner car and made what could have been a nightmare into a very tolerable, almost enjoyable situation. John and his service crew are first rate and deserve a lot of credit for all of the help they provided through the process. It started with Dashboard problems, moved to battery problems, included several computer problems and all through this, which amounted to almost 15 days, I had a nice new car, almost daily calls (even on Saturday) on how the troubleshooting was going and the latest suggestions from Mazda Tech support.It did get fixed, the car is running very well and I am very pleased. I know this is unusual in the car business, but I have a lot of respect for that service department; it is well run, professional and totally customer focused.

driveMazda1

18 de jul. de 2011

My car broke down while I was on a trip in MA, and I didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service department. He showed the utmost concern in my vehicle issue and took me in right away. I had my vehicle towed to Mazda Gallery, and Evan greeted me and the tow truck driver as soon as we arrived in the parking lot. He took me inside to his office to get written up, and right away I was assured I could trust him, and he truly made me feel like I was being helped by a friend. We found the alternator had failed in my car and it would take about three hours to have it repaired. Evan stressed that he knows that is a long time to wait, and had me dropped off at a close by shopping plaza so I could enjoy myself on vacation rather than waiting in a car dealership, then came and picked me up when my car was done!. Evan is truly an over the top example of how anyone in the customer service industry should treat people, and I can't thank him and the mechanic enough for their painstaking efforts to get my car fixed unannounced. If I was from Massachusetts, I would drive to have my car serviced by Mazda Gallery and work with Evan for my vehicle service. I would recommend that anyone looking, see Evan in the service department at Mazda Gallery, you won't be disappointed. Thank You Mazda Gallery!!!

W_Rice

17 de jul. de 2011

My experience at this dealership was great. They were very friendly and not down your throat like some other dealerships I had gone to. They answered all the questions I had and didn't try to talk me up on anything. They let the car sell itself and I really liked that. I would definitely go back to them again.

satmazdacust

11 de jul. de 2011

My car had a potentially serious brake problem. They took my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made sure I had a car I could drive. When the parts arrived, the car was quickly repaired. I can very much recommend their couteous efficient service.

kaijackie

8 de jul. de 2011

I had my 2009 Mazda CX9 serviced (under warranty) as well as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. However, throughout the whole process John kept me informed on the status of the repair. He was always reachable for any questions and concerns I had. I would highly recommend the dealership for any Mazda related repair and service issues.

Ronaldkruk

6 de jul. de 2011

Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt the crew knew how important the car was to me and worked to get it right.

elsimmo

23 de jun. de 2011

I got very good service for a car I am using in club racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield replacement, and have appreciated dealing with parts and service through email.

perskau

22 de jun. de 2011

I had a very nice experience with this salesperson and everything came out nice. I felt that I got a nice price on the new car.

tacoma07

20 de jun. de 2011

This was by far the most pleaseant experience I had purchasing a new vehicle. The salesman knew the vehicle and anticipated and answered most of my questions before I asked them. I did my homework and came in with a set price which I wanted to purchase the car and it was accepted. In addition, the sales and buisiness managers were equally pleasant. I was also introduced to the service department people and my first (free) oil change was scheduled in advance. I would highly recommend this dealership.

dicensor

17 de jun. de 2011

I recently purchased a 2011 Mazda CX-9 and had a great experience at Mazda Gallery. My sales consultant was Greg Falk and he delivered outstanding customer service. Greg did not pressure us into a sale and made us feel very comfortable. He is very knowledgeable and took the extra time to explain all of the vehicles features and was able to answer all of our questions. Greg took the time to help us understand which vehicle will better fit our current and future needs and guided us to the right vehicle. I would recommend Greg to anyone who is interested in purchasing a Mazda. We also worked with Paul for all the paperwork, he also was very experienced and knowledgeable and made sure he answered all our questions. Overall we were very pleased with this dealership.

auntie-elle

13 de jun. de 2011

I was treated with respect and encouraged to ask questions. I was not pressured into a decision; I was guided to the choice that was best for me. The vehicle and financing were explained clearly and thoroughly. Both Levi - in sales - and Paul - in the business office - took the time to make sure I was satisfied with the process. They made me feel like a valued client rather than just a commodity. The whole experience was absolutely wonderful. I would recommend both the dealership and especially Levi and Paul.

Frank Campbell

11 de jun. de 2011

I had a very good experience buying a pre-owned car at Mazda Gallery. My Salesman was Doug Clark and he was excellent to work with. He was my first contact when I got there and he was friendly,easy going, professional and knowledgeable. The rest of the staff seemed pleasant as well and the process went smoothly. I recommend Mazda Gallery and specifically Doug Clark

aluchans

3 de jun. de 2011

Mazda Gallery has a great staff that is always willing to go the extra mile for you. My driver-side mirror was smashed 2 days before a road trip, and they were able to locate and install the mirror for me within a day and half. I have been a customer for over 4 years and I have always had a positive service experience here.

RETTA87

24 de may. de 2011

WHEN I WALKED UP TO THE DEALERSHIP THERE WAS LEVI READY TO GREET ME. HE WAS READY TO HELP ME WITH WHATEVER I NEEDED. I WENT IN ON A SATURDAY AND PURCHASED A MAZDA 3 SPORT ON A TUESDAY AND HE MADE SURE I GOT A GREAT DEAL. LEVI REALLY CARES ABOUT HIS CUSTOMERS AND WHAT THEIR NEEDS ARE. THANKS LEVI YOUR THE BEST.

Jurneeb11

24 de may. de 2011

John has excellent customer service skills, he explained everything thatI needed for my car. I was told that it would take a while before my car would be ready and to my surprise John offered me a loaner car. He informed methat my car would be ready in about two hours, I recieved a phone call from John inless than two hours informing me that my car was ready....that made me very happy.

MegDuke14

23 de may. de 2011

Service was detail oriented and professional in keeping me informed about the work being done on my car. I thought the service team was quick and efficient and made the process an easy one. I would go back for future service again. I felt treated with respect and I think John is a valuable employee to the Mazda team.

2000mazda

20 de may. de 2011

Brought my 2000 Mazda Protege in for service. My son uses the car for college so it was due for some maintenance and tires. Evan was very informative and explained the work and cost before it was performed. He understood that the car is older and used by my son so we did not want to spend any more than needed. Overall a nice job and we can keep the car going.

rcmbnt

20 de may. de 2011

Brought the car in for warrenty work. Was very happy with the customer service as well as the mechanical service. Everybody I spoke with was pleasant and professional. Was given a complimentary ride to work and again to pick me up when the work was complete.

lbp610

19 de may. de 2011

I bought a new Mazda 3i at Mazda Gallery in Norwood in 2006 and have always used their service department which I think is outstanding. This time I dealt with new people but felt completely reassured that the department's policy of providing quality attention and consideration of their customers' needs has been maintained. My service advisor, Evan Folsom, did all that he could to apply whatever discounts were available and went above and beyond, along with Steve (?) the mechanic who worked on my car, to give careful, useful, and well explained advice. Since I had to replace my tires and front brakes, which I had feared might be the case, I greatly appreciated the extra time Evan took investigating options for me and the patience he showed listening to all my questions, making sure I got a loaner car for the night, and at the end personally helping to clean the windows and even remove some gum that someone had stuck on my door in a parking lot. I highly recommend Mazda Gallery for their reliable, courteous, and professional care.

carnut2121

18 de may. de 2011

Started looking for a New Mazda Speed 3 and went to a few dealerships.By far my treatment and experience at the Mazda Gallery in Norwood was the best . i am 22 years old and went to the Mazda dealership in Quincy and could not even get the time of day. The only thing I can think of they thought I was too young and not going to buy a car that day. Paul and Yan gave me a great deal on a brand new 2010 Mazda Speed. Paul k was a consumate professional and answered very question I had along with my father and younger brother. When we had to wait a few minutes to see the finance manager because it was busy he showed us a tour of their underground garage where they store their cars which was cool. Paul and Yan were great and would recommned them to mu freinds and family to see them when looking for a new or preowned car.

gib1225

5 de dic. de 2010

Went in to test drive a Used Mazda 3 I saw on their webpage. Paul met me we test drove the car went over the car tooth and nail to make sure everything was working. We went back to his desk and negotiated price. Came to an agreement which was a fair price. No pressure at all. Everyone was freindly not like at some other Mazda dealers I was at. It worked out well

mpaige

2 de jun. de 2010

Janice was fantastic, and really worked with me, instead of just trying to "sell" me on the car. I never felt pressured to make a decision, and she made sure that everything was fully disclosed and that I got the best deal possible. Janice was very friendly, and I could tell that she really did care that I got the best service possible, and not just a new car. I highly recommend buying from the Mazda Gallery. Ask for Janice!

stevefab

23 de feb. de 2010

We were in the market for a used car and decided to check out a 2006 Mazda 6 Hatchback that was advertised at Mazda Gallery. From the moment we arrived, our salesperson, Doug Clark was very informative, helpful and fair. After test driving the vehicle, we did the numbers, including a trade-in and feel that we got a very fair deal in our purchase. The things that made the difference with us was there were no games played, no smoke and mirrors. Everything was up front and put together in a very timely manner that facilitated the deal and got us the car we wanted, at a fair price. All the employees were very friendly and helpful, even returning some personal property that was left in the traded vehicle. Much appreciated. We'll be back!

wagnerjb

7 de feb. de 2010

I would HIGHLY recommend Doug Clark at the Mazda Gallery in Norwood. We bought a car from him 8 years ago and then last week suddenly found ourselves needing a new car. We were dreading the process as we began shopping around, and were delighted to find that Doug was still there. He was a joy to work with, not like other car salesmen we've met, very fair and honest and worked with us to give us a fantastic price. We had much worse experiences at other dealerships where we felt we were being given the run around, not getting clear answers to our questions and feeling like we were at the mercy of slick sales practices. Not so with Doug. Honestly, my husband and I couldn't believe how easy and fun he made it for us to buy our new car! He is a great guy and we are very glad to have found him. Hopefully someone else can benefit from this tip, as I know how frustrating and stressful car shopping can be!

tcm.taylor

2 de ene. de 2010

Patty The Buisness manager went above expectations, It was a great experience buying a car through her, very friendly and very professional, she really put 110 percent into her work, you have a gem in her, Thankyou Mazda for a great experience,this is my sons first car and you made his day!!!!!!!!

larryken

29 de ago. de 2009

We made appointment to demo a car and had to wait 45 minutes before the keys were put in our hands when we were walking out of the dealership, asked for help from two "managers" and they would not do anything. When trying to do a deal on-line we made an offer and got a prompt response but no counter offer...it took three emails to get a number out of these people but the real number was an additional $299 fee they inserted at the end...this is the typical auto dealer tactic most people want to avoid. When requesting a different color than what they had on their lot we were told there was no dealer nearby with the color we wanted so they couldn't do a swap...guess what? We bought from Wellesley Mazda, got the color we wanted with a very good price (much lower than these guys) and fair value in trade, they immediately agreed to terms without haggling and the paperwork processing and drive away took 45 minutes max!

megano

30 de jun. de 2009

Please do not go to this dealer for a new car purchase. The sales person we dealt with was very nice and accomodating but the finance department is horrible. We are still trying to get paper work straightened out that the financing person, George Sarkis, admittedly messed up. It's been 3 months since we took the new car home! It's been impossible to get calls back from voicemails left with both George and Tom McDonald the manager. The customer service is terrible. I have experience with the BMW Gallery next door and was elated with my purchase and the customer service I received there, I thought that it being the same ownership that the level of customer service would be the same. I was very mistaken. If you like Mazda, go somewhere else!

TDUKBOS

7 de may. de 2009

We had a good experience looking for a new car at Mazda Gallery until the older (very nice) sales guy was (without notice) replaced by a 'Manager' whose approach was comical (flash, fast, not listening, contradicting)In a nutshell, I was offered way below book value for my trade (clearly based on the great deal they offered on the new vehicle knowing I was looking to trade a low milage, high spec car) and when I stated their offer was not even close the 'Manager' having tried every trick in the book said "OK if we double the trade value will you buy today". While this was a very attractive offer, I just couldn't do it based on the experience with this one guy. What a shame. Had I kept working with the original sales guy there's a good chance I would have made a purchase....

l_riascos

3 de may. de 2009

Excellent service, professional and reliable. Highly recommended. No hassle. They will accomodate your needs. Sales manager was also involved in the transaction all the time making sure of my complete satisfaction. Salesperson gave accurate quotes and scenarios over the phone which i consider very rare on this business.

NF22302

28 de abr. de 2009

I went into mazda Gallery knowing what i wanted and the saleman who help me Levi was great ! I did not by a car there yet but will be back soon I think that they are great guys and not pushy at all the know what they are giving you and don't trick you or pressure you at all. I love the Mazda Cx-7 I looked at and wish i bought it but i wanted to sell my car first. But i will deff. By a car from this dealership when i am ready to buy.

jmwdvm

25 de abr. de 2009

Mazda Gallery in Norwood Mass. is in a class by itself. I have been to many dealerships over the years. No one has come close to them. I purchased a new Mazda Tribute and from the moment I walked in I was treated with respect and true friendliness. Every step of the way I was amazed by how honest and sincere these people were. There was never a hint of pressure. They were not trying to sell me a car, they were truly trying to help me. The Mazda Gallery is the model of what a dealership should be. The more I think about my experience and the excellent deal they gave me, the more I am convinced that I will never go anywhere else in the future.Do yourself a favor and visit them. You will actually enjoy the experience.

TIM02144

20 de abr. de 2009

I did weeks of research before I bought a Mazda 3, I knew what I wanted and I knew what I wanted to pay. As of March 2009 the economy is sputtering along and I heard that there were some great deals around on new cars. I visited another dealership in Quincy and it was a total waste of time, they were full of crap, totally deceptive. Then I visited Doug Clark at Mazda Gallery, they had a Mazda 3 advertised at a really great price, $13,595. When I arrived he had the car out front and we test drove it and the car was still available at that price. None of that we just sold it but I have another model for $5000 more carp that you get from other dealerships and none of the high pressure sales tactics. He was totally professional and personable without being fake. No hidden fees, no surprises. My overall experience was top of the line and I would highly recommend working with this dealership and especially Doug. I ended up getting another Mazda 3 because I did not like the color and I wanted a higher end model but I still got a really great deal. That was my decision alone, at no time did I feel pushed or pressured to look at another car.

jsanchez75

3 de mar. de 2009

I am very pleased with Mazda Gallery. My sales person Doug Clark was wonderful, it was a very easy, comfortable process, absolutely no pressure environment. They were completely upfront with absolutely everything, no crazy hidden fees for this or that - I picking up my CX-7 tonight! I highly recommend this dealership. I had a wonderful experience and will continue to go there for all my future car needs.

deeber

15 de feb. de 2009

I went into the dealership looking to buy a new or used Mazda3. I test drove a used 2008 Mazda3 and I thought it was a nice car and handled very well. However when we got back to the showroom and talked price, I found it very hard to get their bottom line price. The response was if you are ready to buy the car today we will give you our best price, if not come back when you are ready to buy. The car salesman was very polite and had a great attitude but when it came down to brass tacks they would not give me any incentive to buy from them. In these tough economic times I find it hard to believe that a car dealership will not bend over backwards to make a deal. In the end I bought a new vehicle from another dealer.

burtonfilstrup

27 de jun. de 2008

I went to Mazda Gallery after visiting another dealership in the Boston area. At first, the salesperson was very politeMazda Gallerys first offer was $1,500 over the first offer that I received from the other dealership. When I informed them of the other offer, the salesperson falsely accused the other dealership of playing lowball. In other words, the other dealers offer was too good to be true and was made just so that I would come back. Their reaction was Why didnt you take that offer? I ended up purchasing a car at the other dealership for less than their lowball offer. Unfortunately, it turned out that the car I purchased from the other dealership was actually located at Mazda Gallery. The salesperson called me up, informed me of this, and then encouraged me to tear up my purchase and sales agreement. Even worse, he refused to trade the car to the other dealership.

Mike McAlice

30 de may. de 2007

Great service all around. Put together a great package. Had each vaiation of the rx-8 and speed 3. Easy for me to decide. Doug took care of everything for me real quick. No problems, no hassles, just a perfect buying experience.