ANONYMOUS

7 de ene. de 2015

Great sales experience. Nest experience buying a new car. Would recommend! No pressure sales.

MazdaZuZu

30 de dic. de 2014

I had considered several dealerships before selecting this one. Matt, the internet salesman, had been in email correspondence with me for several weeks as I had had to re-schedule my trip to the dealership over the holidays. The test drive was informative, the sales pitching was light, and he was very helpful during the buying process as he described the features, helped me get oriented with the owner's manual, and helped me set up my bluetooth in the car. I am satisfied with the experience and the Mazda Knoxville team made the very stressful and frustrating process of car shopping more manageable.

Professor

17 de dic. de 2014

Matt and his team at Knoxville Mazda are always professional and friendly...they care about customer satisfaction! With the Internet webpage, shopping for the right car at the right price was made easy for both purchases...2013 for my daughter and 2015 for my mother. When I need a car, I just email or call Matt at Mazda. What a great car!

Mazda Fanatic

30 de oct. de 2014

Matt, the internet salesperson and the rest of the staff did a nice job taking care of me. I drove 200+ miles from the Atlanta area so I had to do a lot of the groundwork over the phone. The process was easy and professional. I would recommend them to others. This is our fourth Mazda. Best cars on the road for the price...by far!

Scarlet Ledder

2 de oct. de 2014

AVOID LIKE THE PLAUGE. Zero stars. Horrible. The worst. I was told I needed to buy their Mazda battery because my Costco battery wasn't a quality batter problem and that their battery had a lifetime warranty. Less than 4k miles later the battery won't hold a charge. Took the battery back, I was informed that there is no such thing as a lifetime battery and that they were NOT going to honor their warranty. Not only did they sell me a subpar battery but they don't honor their warranties, either. A 36 month warranty battery, only 1 yr into the warranty, the battery in like new condition and receipt in hand and the service manager walked away and told this single mom on a limited income that Mazda wasn't going to keep their word. Despicable behavior and unprofessional on every level. Shame on you, Mazda Knoxville. I've bought several Mazda's and currently own a 2013 Mazda5 and have never been subjected to such chicanery and deceptiveness.

Scarlet Ledder

2 de oct. de 2014

AVOID LIKE THE PLAGUE. Zero stars. Horrible. The worst. I was told I needed to buy their Mazda battery because my Costco battery wasn't a quality batter problem and that their battery had a lifetime warranty. Less than 4k miles later the battery won't hold a charge. Took the battery back, I was informed that there is no such thing as a lifetime battery and that they were NOT going to honor their warranty. Not only did they sell me a subpar battery but they don't honor their warranties, either. A 36 month warranty battery, only 1 yr into the warranty, the battery in like new condition and receipt in hand and the service manager walked away and told this single mom on a limited income that Mazda wasn't going to keep their word. Despicable behavior and unprofessional on every level. Shame on you, Mazda Knoxville. I've bought several Mazda's and currently own a 2013 Mazda5 and have never been subjected to such chicanery and deceptiveness.

Lori

16 de jul. de 2014

Buying process was easy and painless! Got a great dealon my Mazda 3!! Allnthe staff was wonderful and made me feel like family! No pressure!

jnk1000

14 de jul. de 2014

I researched the 2014 Mazda CX-5 prior to consulting Mazda Knoxville's online listings. When I contacted the dealership via the online inquiry form, Matt Lawson, the Internet Manager, returned my call promptly and answered all questions I had about the trim level and options I was looking for a well as availability. It's important to decide what trim level and options you want, and make certain to keep them in mind. We all tend to regret buying more or less than what we really want. I found that the car I wanted was in stock with the features I wanted. Matt wanted to up-sell me some options, but he wasn't aggressive about it. Hearing about these options and asking questions about them actually helped me to decide that I really didn't need them. As with any negotiated purchase, the more fully you educate yourself and the better you understand the process, the better you will fare with your negotiations. I'm not here to teach the nuts and bolts of negotiating a good new car deal, but once I completed additional research and made a fair offer, it was accepted promptly. Buyers should always be wary that the deal negotiated doesn't always match the deal offered in the finance office. I had no such problem and the financing and contract office presented the paperwork with the exact deal I negotiated with the Internet Sales Manager. I had come with pre-arranged financing at 5.18% and was skeptical that the dealership could offer me better, especially having had a chapter 7 bankruptcy in October 2010. Not only did the dealership beat the rate, they beat it handily, offering 4.4% over the same term as the pre-arranged financing (of course, your mileage may vary). Some of the optional add-ons offered during financing I declined, and some I accepted. Remember, with any new car purchase, you will do no better than your research and self-education has prepared you to do. Mazda Knoxville was open to reasonable negotiation at every stage of the deal and never once attempted to pull any of the old-school tricks to separate me from more of my money. Bottom line, an honest and good faith operation.

BimmerMan

26 de jun. de 2014

Bought my BMW Z3 here. Great price, very friendly staff. Made the whole process very easy and didn't have to do any back and forth negotiating. Would buy from Mike again. Their service department made sure the car was in great shape and was up to date on its scheduled service. One less headache for me!

WasZoomZoom

16 de jun. de 2013

I had previously bought two Mazda's from this dealer and had found them to be easy to work with in the past. My wife found a CX-5 that she liked and the day after the test drive I brought her MPV we were going to trade to see what the bottom line price was. The salesman got the manager and he asked me if I was going to buy a car that day. I said maybe, if the deal was right. He said he would not give me a price and I should come back when I'm ready to buy a car. I won't buy another Mazda from this dealer and will probably buy a Ford Escape instead.

Driver

22 de abr. de 2012

The car was in show room condition and the dealership was friendly and flexiable in meeting my price.

Jeffrey

8 de oct. de 2011

Back in 2003, we had purchased a Tribute and had an excellent selling experience. Therefore, when we went looking for a new vehicle for my wife, we went back. She was interested in a CX9. We fond out at the time that all they had in stock had been hail damaged. I was still considering buying one if the price was right. The vehicle had been "mostly" repaired, but still had a few dings on the roof and some on the side mirrors. As I recall, the retail price was around $32000. I told them I would take it and pay cash for $28800. The most they would come off the price (for a less than pristine vehicle)was $1000. It's as if they just didn't care if they sold it or not. We left the dealership and a couple of weeks later purchased a Buick Enclave (far superior vehicle than the CX9) from Mr. Stanley Crisp at Twin City Buick in Alcoa. Mr Crisp bent over backwards to get us a very fair price and ensure the buying experience was one of the best I have ever experienced. Beyond the sale, Mr Crisp has contacted us via phone, email, and mail to ensure we were satisfied. I highly recommend you see him if your interested in a Buick or GMC product.

allynbrian

2 de jun. de 2009

Was told by internet manager car was 21.900 in emails to me drove 1 hour to dealership and car was 22,990. They tried to offer me only 5000 for my trade because it was a saturn and would not change their price on their car at all. Was treated very poorly and lied to. I will never do business with them and make sure to tell all you know BEWARE!!!

mdkgator

11 de jun. de 2007

I was 30 minutes late for 11:00 service appt. to replace a sunvisor (three screws and an electrical connection); I was told all techs had been sent to lunch and I could return at 1:00 p.m. We were headed out of town so I left. The visor kept falling down on my trip, causing a safety hazard. When I tried to pull it out of the way I blew a fuse, causing no real problems but a lot of concern (the check engine light came on). I was able to get the car fixed in less than 10 minutes at Montgomery Mazda in Charlotte, NC the next day--the service writer did the work himself.