Victor

8 de sep. de 2016

I'm so grateful for your help. Leslie was awesome! She assure me that things will be ok. She is the type of employee that makes Mccluskey great. I am so appreciative of her performance and her professional care. Awesome! !!

John L. Seigal

5 de ago. de 2016

TEAM McCluskey ALL THE WAY!!! Thanks to Jeremy Huber, service adviser. We were on our way home from our vacation trip. We noticed our 2009 Outlook was hesitating. Short story, Jeremy had the rental car ready. We transferred our luggage etc and the following day our Outlook was ready to roll. Jeremy and to the mechanics, OUTSTANDING SERVICE... Please forward this to the Service Manager and Mr. McCluskey and again, JOB WELL DONE!!! John L. Seigal USAF Retired

Sherrie327

20 de jul. de 2016

Hi Greg... Just a quick text to thank you again for helping me finance my life long dream of a beautiful truck! I transported my horse and I to our World Show Competition where I won a World Championship!! It felt wonderful being able to do this independently and safely... You, through your outstanding guidance helped me achieve another life long dream! Thanks again Greg!!

jasonherman1975

15 de jul. de 2016

This was my first Vette purchased from McCluskey Chevrolet, but not my first ever Vette purchased. I have probably bought over 7 Vettes from other dealerships, but I will say this was one of the best experiences. First, Mike Davis makes buying a car easy from the sales management perspective. He doesn't play games. He is upfront and honest and gives you the best price and offer on your trade. Then working with Colin in sales was a super professional experience. That guy should be selling Lamborghini's or Rolls Royces. He is so professional, knowledgable, and polished. In addition, they went over my Stingray several times before I arrived to make sure it was a perfect example and ready to go. I will definitely be back and highly recommend them to other fellow Vette enthusiasts. They know these are special cars and treat them as such.

Joe S

12 de jul. de 2016

Usually, people only take the time to post a review if they are unhappy. That is totally understandable and consequently you will normally see more bad reviews than good. I have been dealing with McCluskey Chev for the last 15 years, 4 new vehicles, 3 used. Have there been issues? Of course. But the manner in which an issue is handled is what separates the good Dealerships from the bad. If you are in the market, don't overlook this place!

Jahr0706

29 de jun. de 2016

I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country.

Kwahyia Jones

25 de jun. de 2016

I wish I could give this company a star less than 1. If I could I would reward them with a negative zero. I purchased a car on May 14, 2016. Today is now June 25th and we still have yet to have our contract finalized. We have been getting the run around from McCluskey since the day we bought the car. DAN, the manager, decided to walk away from us as we were talking after we attempted to express our frustration with the company, as if our frustrations and concerns were not important enough for him to address. Also over the last month and a half, we have been told by multiple employees that they will contact us by phone the next business day, WEEKS go by before we actually hear from someone. One of the business managers, CHRIS HACKER, decided to avoid us after insiting that we email her for the quickest response. Although no matter how many emails we sent she NEVER responded NOR called us back. McCluskey has officially made my first experience with finacing a car HORRIBLE! I had a better experience at the buy here pay here car lots.

tonia smith

5 de jun. de 2016

Didn't know about kings island promotion went this sat seen it called cause wanted the 4 free passes cause I just bought 2015 cruize for 18,000 was told it had to be done before I bought car but I just went to kings island for Istanbul time this year didn't know. I think they should still honor it or at least do 2 passes or something. I have bought my last 3 cars from you guys and I think maybe this will be the last. Not everybody sees these promotions but when they do spend a lot of money they should be honored.

Dee Dee

19 de may. de 2016

I don't really have any credit and Leslie worked with me to get me a car that I wanted and absolutely love . She didn't tell me what I wanted to hear, she told me the truth. I recommend her everytime.

Snj5762

14 de abr. de 2016

Purchased a used car a week after we had it hazard flashers did not work, took car back to service kept getting the same story it would be ready & each day that it was suppose to be ready they were saying waiting on a part this went on for 2 1/2 weeks, I called several times & left messages for different supervisors & not one time did anyone call me back. This car should have not been for sale with all the things they had to fix after having it a week, we made a car payment & didn't have the car for almost 3 weeks from the runarounds. I will not recommend them to anyone & we will not purchase another car from here

Scott86

13 de abr. de 2016

I had the pleasure of dealing with Greg Halko. Greg is a "national search consultant" not sure if that's what his true title is, but It is an accurate representation of what he does. I went in to see him on a monday to help with finding a difficult to find vehicle. He called me later the same day to tell me they found one !!!. Sadly the deal fell thru on the other end. I had no fear he would find another. He did not disappoint ! 4 days later My difficult to find vehicle arrived in Cincinnati. The mechanics tested it , detailed it, and made it ready for my arrival. Greg is Caring and Understanding of your automotive needs, They have a very stringent criteria that must be met to insure You, Me, the customer doesn't get a vehicle with issues. I could not be any happier with the way Greg and his team went above and beyond to make sure I was a valued client.

CorvetteDriver

11 de abr. de 2016

I just purchased a '16 Corvette through Tony Moenster. I can't recommend him highly enough. He had everything arranged to that when my Corvette was built and ready to pick up, the process was smooth and very quick. In ordering the car, he was low pressure. He didn't try to force options on us that we didn't need or want.When it comes to servicing our Corvettes, I only deal with Larry Mallot at McCluskey. He has a reputation for being a Corvette expert, and I've always been pleased with his service.

Bobbi

11 de abr. de 2016

I don't like the fact that this is the only Chevy dealership that does not communicate with you on the findings of the vehicle inspection. Yes, there was a paper left on my dash showing the recommendations. However, all other Chevy dealerships communicate with you on what is recommended on your vehicle. This saves time and maintains a better vehicle. No way another dealership would have sent me home to later find I need repairs that could have been completed at the same time of the visit. Totally, not a good experience with McCluskey this time.

1969camaro

7 de abr. de 2016

Look you paper work over very closely if you have gm discount and rebates don't leave till it's right call gm directly before you leave with vehicle search the Internet for all the complaints very nice showroom your paying for it. Thanks

Jerry O.

31 de mar. de 2016

The 2016 Traverse was my third purchase this year from McCluskey Chevrolet. Wayne Utt has been such a pleasure to work with that I can't imagine myself going anywhere else. The entire Sales staff to Kelly in Service have been a pleasure to work with. It is nice to two know I have one place for all of my vehicle needs. Jerry O. West Chester, OH

BackusDR

29 de mar. de 2016

Wrong; Bought a high end low mile beauty from McCluskey. Gregg Hoffman was the sales rep. He followed up with me 2 weeks after the deal to see if all was well with my purchased McCluskey car. I notified Gregg, not really.......I explained the issue, He said send me some pics That is not our style. I sent him some pics.... he called me back immediately told me to go to a place of my choice and he would reimburse me. I took care of the cosmetic issue, sent him the receipt that same day and the check Gregg promised arrived three days later. Excellent Customer Service here folks from this guy. Will I buy from McCluskey again? I don't know. BUT I WILL BUY from Gregg Hoffman and whoever the company is he is representing? Yes. He treated me right. It wasn't sold! See ya, not our issue. Gregg Hoffman represented McCluiskey's name very well and treated this customer here right! DR Backus

dakotacurrent

17 de mar. de 2016

Back in October I bought my beautiful 2014 Nissan Sentra. I was happy with the purchase until I learned today that a strut needed replaced. I've only had my car five months! I was told "Not to hold your breath" that the sales department would do anything to help me even though I've only had it a short time. I cannot believe I am paying over $15,000 for a car whose strut is faulty after only five months landing me with a huge bill! Other than my scheduled maintenance I will not be a returning customer.

Reesey

15 de mar. de 2016

The day of our visit was a Saturday, very busy, however the schedule time slots was a great idea. Our sales person was great, we weren't just people buying a vehicle, but Justin Smith treated us as if we were friends from back in the day. When it was time to sign the paper work, everything was explained to the fullest, this was the first time that the everything was explained to the fullest, and even when we weren't sure, it was drawn out to make sure. that was something my wife truly appreciated.

Mike

12 de mar. de 2016

Once again a perfect service for my Corvette. Pleasant environment and great work. The amenities available while waiting for the service are excellent and everything is done very efficiently. Overall fabulous service experience and Larry communicates and explains everything professionally.

Taylor Logan

25 de feb. de 2016

I was quite surprised with how well the dealership worked with me and getting the car that I needed. It was great working with people who made you feel comfortable and were very personable. Definitely have a customer for life!

Notsyoung

17 de feb. de 2016

My wife and I were looking for a new truck and had visited a few dealers. We came to Mccluskey and our search ended.I had actually thought I would get a 2016 GMC, but Mccluskey had 2015 new Chevy that they put a good price on. There where three items I needed to be included in the deal and all three were agreed upon and went off to my satisfaction. Mr Halko was our sales rep and he was very accomodating. This was the best vehicle buying experience I've had buying a vehicle and I love my truck.

booboo

15 de feb. de 2016

I had been looking for a truck for over 4 months .traveled to over 20 dealerships with In 100 miles from my home , a lot of promises and headaches from these so called certified auto sales. i had finally gave up , then i saw a add come up on cars.com for McCLUSKY , started looking at all their inventory and they had a lot to choose from. i got a hold a salesman there whos name is JUSTIN HUBER a great young man who went through every vehicle for me and finally called me back with the vehicle i had been searching for. He had it ready for me up front when i got there ,unlike other lots i had called.Once i drove the vehicle , it was exactly what i was looking for ....he then went to the bargaining table w/his mgr. and got the vehicle for me at a great price . he is honest ,and worked for me to get what i wanted out of the deal.I GIVE MCCLUSKY USED CARS (GALBRAITH RD. AND READING) AND JUSTIN A 5 STAR RATING . NO HASSLE! NO PREASURE!

Rick Kloth

22 de ene. de 2016

This was by far the best car buying experience I have encountered. I have bought 5 vehicles over the years at dealerships both large and small. McCluskey Chevy in the Kings Auto Mall outshined them all. We had the pleasure of working with Justin Smith throughout the buying process and still count on him as our "go to" person for all of our questions. He is very personable and friendly and treated us like family. Justin made us feel like he genuinely cared for us and was working to get us in the "perfect vehicle." SUCCESS!!! We love our new Traverse. It is the perfect family vehicle. From start to finish (and beyond), everyone at McCluskey was friendly and helpful.Thank you so much for making this experience a memorable one.The Kloth Family.

Snowman88

3 de ene. de 2016

Very professional dealership. The only issue I had was the considerably lower trade in value I was offered I went from a Chevy to a Chevy. But was not offer what blue book or nada lowest value was for my car. I know it had some issues but as I have experience in this industry I know they will make quite a bit more at auction than they offered me. However this didn't stop me from buying there I like that dealership the best out of all of the ones in the area and when it comes time I will go there first.

vanman007

12 de dic. de 2015

I will not and would not recommend this dealer for a new car purchase. The showroom is beautiful and inviting. As for sales staff, I would not recommend. For starters, I was considering the purchase of a beautiful 2016 Chevrolet Colorado. Any I do admit, I'm a very indecisive person. The sales individual was professional initially however, the was short lived. Long story short, my so called salesman, Don, was able to drive me right out of the showroom and help me make the decision to purchase another make and model of truck. I would not recommend this dealer to someone looking to purchase a new car/truck.

David Williams

5 de dic. de 2015

Was a long process due to i wanted a more expensive car. But Greg & Mike was courteous and professional. Please note that i usually do not write reviews But felt that Greg & Mike done a great job All employees were friendly and respectful.

Alex

28 de oct. de 2015

I contacted McCluskey because they said on their website that they could get financing for anyone. I had been turned down by other dealers because much of my income was from a job I had just started. I worked with Courtney Hamilton, and later with Andrew Rogers. I was up front about my previous experience getting turned down for financing, and asked if they could do what other dealers could not. At first, I was told they could, then they decided I was not eligible for financing.After further discussions, and some periods in which responses were a bit slower than I would prefer, I met Andrew in person, and he found a car that suited my needs. In the end, I felt I got a good deal on a good vehicle. I was glad they decided to take a second look at my situation and found financing for me. They also found a good rate for insurance for me through their affiliated insurance agent.

Dps5209

21 de oct. de 2015

Bought a kia 18 months ago with a power train warranty and now it is a void warranty when I needed to use it. Claiming third party warranty company when I was never told it was a third party company when they sold me the car. Would of never bought the car if I would of known that.

Karen Dickman

19 de oct. de 2015

Very efficient way of buying a new car. My husband is hard of hearing and the salesman, Andy Geier was very patient with him.

JB

16 de oct. de 2015

After an initially bad experience at McCluskey that almost turned my wife and I away from dealing with them again, Gary Freese and Rob Watkins stepped in and performed a total 180 degree turn in regard to the service level my wife and I had received with a particular situation at that dealership prior. They should be commended for their patience, understanding and overall grasp of the real meaning of customer service. I recommend them 150%...please go see these guys! You won't regret it!

Teresa

14 de oct. de 2015

Andy paid attention to what we wanted and also what we didnt want and never at any time made us feel pressured to buy a car. I have told everyone who asks about my experience with Andy and McCluskey Chevrolet. Jeff Schmitt South could learn some things from you guys! Will be purchasing our next vehicle from here!!! Thanks again! Teresa

Lmbutler79

27 de sep. de 2015

After a horrible experience at Jeff Wyler Chevrolet in Eastgate, I contacted Mccluskey. Not only did they give me a price that was much better for the same vehicle as Wyler, but they did it in minutes. I would urge anyone looking to buy a new Chevrolet to not waste there time in going to Jeff Wyler. You will spend a lot of extra money, and waste a lot of extra time, and be treated horrible on top of it. Mccluskey Chevrolet was by far the easiest and best sales experience I've ever had.

Van219

9 de sep. de 2015

Kevin was our salesman, he was awesome. I knew what I wanted and Kevin worked hard to get me a deal I could afford He didn't talk down to me as some men do when a woman is buying a vehicle. That was so appreciated!!!

n0ud1dnt

9 de sep. de 2015

Got the vehile I was looking for. Got what I wanted for my trade. Sales & Finance team did a great job. Would highly recommend this dealership & my salesman.

Timmy85

28 de ago. de 2015

Our sales person was so helpful, and very nice, free snacks and drinks, huge dealership lots to choose from.Would defitley come back again. My wife and I had a very good experience at McCluskey. They really cared about our needs. And hooked us up in a very nice car.

hammz45067

18 de ago. de 2015

Love McCluskey Chevrolet. Great customer service, friendly professional reps. Great waiting area. It's awesome being able to get on WiFi, eating some snacks. Very clean dealership. Will definitely be back. Thanks again...

watts

12 de ago. de 2015

The purchase of our pre owned vehicle went smoothly and the sales person was attentive to our needs. he contacted me several times by phone and text to apprise me of vehicles I may be interested in purchasing.

Laura1233

20 de jul. de 2015

Last Friday I went in to purchase a new car. I had been in an accident the week before and my car was totaled so needless to say I was not planning on buying a new car anytime soon. I purchased a 2014 Ford Fiesta from Tony Semona. I had only bought a car from a dealership once before and I can say both experiences were completely different. Tony was there to help me and answer any questions I had because it wasn't just about making the sale for him but rather me getting the car that I needed. I will definitely be recommending him and McCluskey to anyone I know in the Cincinnati area that needs to buy a car. I am so happy with my purchase and it's all thanks to Tony.

jodiegirl37

15 de jul. de 2015

I had a recent problem with McCluskey after a car buying experience, after making my complaints known, I was immediately contacted by Karen and she made the bad taste in my mouth disappear. Everyone I dealth with, including the service department was willing to go above and beyond tomake my situation much better.

davism3

15 de jul. de 2015

We purchased a new 2015 Malibu at McCluskey and the Sales Rep Tony Semona made it an enjoyable experience. This probably happens often, but he was there helping us through the process two hours after the dealership closed. It meant a lot for him to stay there and work with us even though it was late. Tony never pressured us with the sale. He was very personable, professional, and made buying a car simple. We highly recommend Tony Semona as he can answer any questions you have. One of the things that we were impressed by was the commitment to our satisfaction. He wanted us to come back to him for any questions/concerns/comments we had in the future, and didn't just want to get the sale over with and for us to leave.

sutton315

30 de jun. de 2015

Very Disappointed with McClusky's contacted them on June 25 to look at the Chevy Spark's 2014 model was told we needed to make an appointment which we did for Sunday June 28th at 3:00 pm with Greg Hoffman was told the car would be held for us which we thought was odd. I asked if the price on line would be good for Sunday and was told yes and was told we would receive $25 gift card.Upon arriving for the appointment we were informed the salesman was off that, it would have been nice if someone would have taken the time to email or call us to let us know he would not be available and like my husband kept saying to me that car is not going to be there and he was right we had checked the internet on Friday and it was not there so I assumed it was being held. At this point we were ready to leave, the bright spot of the visit was meeting Victoria Franklin she talked my husband into at least test driving another spark and we also test drove the sonic but he was not in the mood to make any deals at this time, Thank you Victoria for stepping up and taking on the blame for what had occurred and apologizing for this, if I ever returned to buy a car it would be from you, After the test drives we left and forgot to get the gift card. Really disappointed and not sure if I would recommend McClusky's to my friends although with Victoria I would have to mention her

Bill

20 de jun. de 2015

We just leased a new 2015 Cruze at McCluskey. We worked with one of the Internet team sales managers, Corbin Stamper. It was unlike any new lease experience I've ever had at a dealer, and this is my third. This guy was legitimately invested in our desires from the start, found us ways to save money we never even would have considered (e.g. - money off residual for having a competitive lease under our same address), and never ever ever pressured the sale. He encouraged us to visit other dealers and said his offers would bring us back, and he was absolutely right. He was genuinely respectful and professional throughout. We love Corbin and couldn't be happier with what we walked out with.

Dick

30 de may. de 2015

Having dealt with several dealerships both past and present our experience with McCluskey and specifically our sale rep Rich Heimbrock was straightforward and positive. Rich has our highest recommendation. In full contrast with another local high volume dealership which was both dishonest and pressurized. My own career sales in a very different field gives insight to the process. Rich Heimbrock is one of the good ones.

Mike and Alisha Trasser

21 de may. de 2015

We were having so much difficulty at another dealership. We came in and Kelly Omiesh greated us and made us feel welcome right away. He helped us find a beautiful car. Thank you Kelly!

DKMurphy

16 de may. de 2015

We had the best car buying experience of our lives at McCluskey Chevrolet. Our salesman, Justin Huber, was friendly, honest and straightforward. For the first time, it felt like a salesman was genuinely looking out for our best interest!! There was NO rush and NO pressure to buy and the financing was painless.I would recommend this dealership to anyone in the market for a vehicle.

Larry

15 de may. de 2015

The place was amazing how hospitable it was set up from the pop machine to the candy bar. I came in to possibly purchase a used truck but low and behold drove away in a brand new Malibu. The salesman Josh Mullins worked his rear off to get us into the car for my family and was able to accommodate our needs and has even called and texted to make sure that the car is ok and that we are beyond satisfied with the move to purchase a car instead of a truck and I have to say WE LOVE THIS CAR! We have been and will always be a Chevrolet family. This is the second Malibu we own and are happy with both of them.

Paige

3 de may. de 2015

Great experience and very satisfied with the car I purchased! The salesman was very patient while I was contemplating my decision. The dealership itself offers a relaxing, professional atmosphere.

George P

30 de abr. de 2015

Attempted to make an appointment for a engine repair and got the phone runaround. I decided to go to another dealer. Won't be back

Grigg302

14 de abr. de 2015

I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienced a lot of confusion. When I scheduled the appointment they didn't say anything about driving my car directly to the garage. So I parked my car, walked in I didnt know where to report to. I went to the cashier area and they were like just pull it in. They really should have explained that when the appointment was made. I believe the customer service of the service department needs improvement they should reflect the same service of the sales department. If I didn't have a warranty contract with this dealership I would not get anymore oil changes here. However since I'm under contract I have no choice. Hopefully the next experience is better since I been through the process.

Janet

3 de abr. de 2015

The best service. Wonderful salesman, Eric Hassan. With the loss of my husban, trying to buy a car would have been very stressful. Eric made this deal with support and kindness that I appreciate so much. He deserves a 10. Thank you Eric.!

Isaac

2 de abr. de 2015

Everyone worked hard to make sure we got the best deal possible, even with out credit problems! We are very satisfied with McCluskey!

MNwanze

25 de mar. de 2015

Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleasant so by the time I got to mccluskey I was very guarded. When I met victoria, I explained to her what I was looking for in a new car and some of my concerns. She assured me that she could help me find the car I want. it took me a while to find my car (malibu) and every time I met with Victoria, she was friendly, patient and answered all my questions. Thanks Victoria for the great service you provided as well as changing my perception of sales agents..

Linda k

20 de mar. de 2015

We was looking at newer used trucks, but ended up buying a new one due to price. We are very happy with our purchase, and just loved our salesman Justin.

Steve

16 de mar. de 2015

Me experience at mcloskey was very pleasant and my sales guy vince went up and above in the process of making sure I got the new vehicle I was looking for I would definitely recommend mccluskey to my Friends and family.

Lauren

16 de mar. de 2015

Everyone at McCluskey is very helpful and Justin Smith helped me to find the car I wanted and I absolutely love it!

Dennis

27 de feb. de 2015

Tony Moenster was very helpful and serviced me well during the long wait for info from GM. My issue wou;ld be with GM, The company needs to be more responsive to Corvette buyers owners, particularly when a new model is coming out. I have purchased aprox. 19 Corvettes.I have driven a Corvette since 1972.42 years, Woeste,Wyler, Joesph, dealers in Richmond Va.ect.Keep the real buyer informed,The dealer and sales rep does as well as they can living like a mushroom in the basement! !! ds

William

27 de feb. de 2015

We went out on a snowy day and Jonathon took the time to take us around until we found the exact car we wanted. He was definitely willing to go the extra mile to make sure we were happy. We hadn't intended on buying the car that day but based on his help, his willingness to take the time and talking us through everything we walked out with a brand new car and we couldn't be happier!

Daniel

14 de feb. de 2015

I ordered my new Corvette Z06 at the end of August with Tony Moenster. From the beginning Tony has been thoughtful to provide regular order updates. When the car arrived I was further impressed with Corvette specialist, Larry. Both guys genuinly seemed excited for me and the arrival of the new car. They took every step necessary to make sure I, a very particular person, was completely satisfied. Tony and Larry are top notch in my book.

David

6 de feb. de 2015

Service employees were friendly. We went to pick up our 2015 Silverado which was in for an oil change. We had to double check the license plate number as the truck was so clean we weren't sure it was ours! When we brought it in it was covered in dried/frozen mud! It was so nice to have it as clean as when we bought it! Thanks!

Edward

29 de ene. de 2015

it was great to be able to come back an dealwith my salesman,I fell like i got the deal I want it.The salesman $ manager were fun to work with.

Bsmith

28 de ene. de 2015

My sales agent was Brody Wolf. His service to me and my family in shopping and choosing the right car for my needs and desires was invaluable. He was helpful, courteous, informative and very patient. From the time I came on the lot until the time I drove off in my new car, took about five hours. Brody worked very hard to make sure that all of my questions were answered and accommodated me in every way necessary. Thank you Brody!

Laurie

26 de ene. de 2015

The sales staff worked with me to make my car payments affordable. Jordan Reed was my salesman and he went above and beyond explaining the features of my car. This was the best car buying experience I have ever had.

sboger15

19 de ene. de 2015

This was my first time buying a vehicle and when I told a family member who is a car salesman of a different co. the car and price I have he told me there is something wrong with the car and there is no way they are selling it for that. Could not be happier with my car and the help I received from my salesman.

XAvendano

19 de ene. de 2015

Broderick Wolf did a great job with helping us find the perfect car that fit our needs and price. We are very pleased with our Chevy Cruze and it was all around a great experience!

Lloyd

11 de ene. de 2015

my sales person was great she walked us thru all of the options and models we were interested in and sold us what we wanted .

Kjhatley10

9 de ene. de 2015

went to mccluskey chevy on colerain for a chevy Malibu. They had a couple different ones to chose from, the next day I went home with my chevy malibu.

Dennis

9 de ene. de 2015

Everyone we dealt with made us feel important. All of our questions were answered and they did everything they could to help us out.

angie

7 de ene. de 2015

I have bought two cars from Mccluskey . One used almost two years ago and now a new one both have water issue . When it rains the inside of car gets soak . Its unbelievable that a new car can have that issue . Im am however thankful for how my salesman handle the whole situation, Bill Stouffer did everything he could to help make the situation better ! All though both my car experiences went bad . I was so impressed with how Bill handed the situation. I work in customer service and know how important it is to take care of the customer for returning business by word of mouth . I will not hesitate to send business too Bill . I think you should have Bill show some of your other employees what good customer service means !!!

Ralph

7 de ene. de 2015

The dealership is very nice and the staff are all very pleasant. My salesman Wayne Utt was very nice and a joy to work with. I will definitely return for my next veihicle purchase.

Phyllis

6 de ene. de 2015

Great experience. My sales person, Craig Knisley, was very professional and knowledgeable. He negotiated a good deal for me and I couldn't be happier.

Craig

6 de ene. de 2015

From the moment we walked in, pat, dan, and all the guys were extremely nice and helpful.the best thing I liked with my whole car buying experience at mcluskey, is I never felt rushed.pat is a great salesman and I would purchase from him again.I would say mcluskey is probably the best car buying experience ive had.most of the time a consumer is rushed with any buying experience, as if the customer is of no importance, just numbers.not at mcluskey, they make you feel like family, and thats what will keep me coming back, good, caring business.thanks mcluskey, keep up the great work!Sincerely,Craig R

David

6 de ene. de 2015

all around solid experience, and fun. Bill was interested in finding the right vehicle for me and my budget and not just a quick sale. Very impressed all around

Snagel815

4 de ene. de 2015

Very happy with the deal we received at McCluskey Chevrolet. Salesman Josh Mullins was very easy to deal with. No hassle, no deception. After walking out of 2 other dealerships this was the most comfortable we've felt about buying a car in a long time. The finance person was very pleasant too. Thank you Josh!

dcnyli

29 de dic. de 2014

I was referred to McCluskey Chevrolet through a client where I work, and after buying/leasing over 15 cars all over the place, I can say this was the first enjoyable experience I've ever had on all levels. Every question was answered, message returned, totally transparent and the value was astounding. My new truck is better then I could have imagined and I look forward to not only buying more vehicles from Bill Stouffer, but also sending my friends and colleagues. The internet and competition in retail has changed the was people buy and sell cars, but this transaction has been excellent and I look forward to continuing with more cars.

Candy

23 de dic. de 2014

We had such a great overall experience when we bought our new Traverse that we went back a week later and bought our daughter a 2013 used car from the same salesman. The only thing that would have been nice is to have received some sort of incentives for buying another car. We have also referred three friends for new vehicles.

Harry Schmidt

10 de dic. de 2014

I was extremely happy with the McCluskey Chevrolet service center at Kings Auto Mall.I worked with, (if I can mention names) Kelly Sutliff (service Advisor) who really knows her stuff. Thanks Kelly. I Would go back there again for service, and perhaps the purchase of my next Chevrolet. Best Regards, Harry Schmidt

Greg C, Mini Cooper owner thats maxi P.O'd

2 de dic. de 2014

This review may change depending on future events. I just bought a 2010 Mini from this dealer and about 2 weeks later had to jump the car in the cold to get it started. The service department had to get a hold of the salesman in order for me to "schedule" an appointment to get the car checked out to see if its the battery or something else. Why are they not able to just let me bring it in, so they can check if the battery is bad. If its something else then yes I can understand having to wait to get it serviced. However, they told me on Tuesday 12/2/2014, that no appointments available this week. Really! I have to worry about maybe needing a jump for at least a week before even getting it checked for this!! This is horrible customer service, and something needs to change real fast. I will be even more upset if it indeed turns out to be just the battery!

Nickt33

1 de dic. de 2014

Brody Wolf is the guy you want to get a hold of when buying a car he helped me find the vehicle that was right for me at a price that I could afford I would highly recommend getting a hold of Brody Wolf if you are ever interested in purchasing a new or used vehicle.

BrianPelfrey

24 de nov. de 2014

Brody saved my sanity and budget. He made buying a car easy and enjoyable. He's not your stereotypical salesman, more of an old friend.

Bhathaway10

21 de nov. de 2014

I'd like to say I was a tough and stubborn customer to deal with. I had no idea what I wanted to buy or if I even did. Brody Wolf did an excellent job in finding the RIGHT car for me and I would recommend him to ALL. I will continue to shop with McCluskey in the future strictly because of him. He has earned this stubborn customers trust. He truley does look out for the customer and puts their needs in front of his. Btw I love my new car (and of course the price)!

Bryan D

9 de nov. de 2014

I came in not knowing what to expect because I wasn't quite sure what I wanted. I explained everything to my salesperson John. I explained what I was looking for and John got me exactly what I wanted. Not only did he do that but he pushed the banks to get everything to where I could afford it. This was my 5th car I've bought and my first car from here, and this was by far the easiest for me its ever been. I would recommend this place to anyone and for sure will be coming back in the future.

Michael

6 de nov. de 2014

Salesperson Pat was exceptional. He was enthusiastic about locating what we were looking for and super knowledgeable with answers to our questions. Very pleasant start to finish.

Michelle

4 de nov. de 2014

Corbin went above and beyond the call of duty. He made a situation completely satisfactory when I didn't think it would be possible. Kudos to Corbin!!!

David

31 de oct. de 2014

I love the very late night appointments. the space to relax, watch TV, have internet access and work desk where I can bring my lap top is just what I need. love the snacks and soda. we have two Chevys and about to buy a third. the largest reason to buy the next Chevy is the ability to have the same day late night service. oh and the Equinox is a great car. My sister already has one.

zmo1121

22 de oct. de 2014

Brody is my go to man, top to bottom this guy takes care of it all. I didn't think that I was in a position to get a new vehicle, but he did anything and everything he could to make the deal work and in the end it did. I couldn't be anymore grateful for his help and what he has done for me and my family. I am telling you, if you need a new vehicle Brody Wolf is the man to see at McCluskey Chevrolet.

zachd01

22 de oct. de 2014

Our experience at Mccluskey Chevrolet was fantastic. We bought a great used vehicle and could not have been treated any better. We will forever be grateful for the wonderful customer service. Amber Hoskins is amazing.

Jerome

22 de oct. de 2014

Our salesperson Eric Keaney was extremely nice and a pleasure to work with on the purchased of my new vehicle and his follow-up after the sale has been "fantastic". He has displayed caring for the customer even after the sale has been completed.

Patsy

20 de oct. de 2014

I've only had one bad experience with the service department and that was almost 3 years ago. That problem related to gage cluster that needed to be replaced, I was told it had to be ordered & would be called when it came in. After 2 weeks I called for status & was informed it hadn't come in when I called the second time for status was told there was no record. I have to say the guy whom I spoke to then took care of it and got the part in a few days. I felt it was very dangerous driving around not knowing my speed or fuel amount. Research showed this was a known problem with cavalier & GM didn't recall - I was disappointed that the company would treat their customers in this manner especially since I have always bought Chevrolet cars. Since this incident no problems with service department.

Brandon

17 de oct. de 2014

It was very pleasant. Came in told him what we wanted, and what we had to work with. Colin got us the car we wanted in our range without yanking us around. In fact I'm bringing my mother in law this weekend to see if they can help her

Kathleen

14 de oct. de 2014

Dan Hoffman and the rest of staff at McCluskey's make me feel like I am family .I enjoy bringing my car in for service because they speak to me not at me and make sure I understand the issues and I can count on it being done right ! Keith has filled his fathers shoes well and runs a first class dealersship , I look forward to many more dealings in the years too come

humpty69

11 de oct. de 2014

We called about an auto from the internet and luckily we joined up with Eric Haslem. Eric, a friendly and knowledgable fellow, took the time to explain the automobile and the financing involved. What I liked is there was no high pressure and it was an enjoyable experience. Also, several minor problems with car, Eric had fixed. Guess you could say, I am a happy customer and will be back when I decide to purchase another automobile. And, of course, I will be looking for Eric! KRH.

JD.SD.CD

10 de oct. de 2014

Greg is awesome! Took the time to get me in a decent car with a reasonable price because of my bad credit. Bi weekly program is also awesome. Good job!

Robert

7 de oct. de 2014

Jim Rooney was the best salesperson I have ever interacted with. Jim was the only person on the lot that came out and talked to me about purchasing an automobile. Jim made the experience at your dealership very good for me he took the time to show me everything I wanted to look at and went over all the options and pricing in great detail.

Timothy

4 de oct. de 2014

We had a great experience. Bay and Paul were great. We were treated as if were very important people. This is our second vehicle purchased here and will continue to be customers in the future.

majic1220

30 de sep. de 2014

My Wife and I went on a Friday and within 5 minutes we were approached by a young lady Named Megan! She was extremely pleasant and had a Great attitude! We ended up driving 6 cars and were there pretty much all day. At the end of the day I was signing the papers for a new car and could not have been more pleased!I would recommend Megan to anyone who wants a Pleasurable Buying Experience! Not to mention the facilities were very accommodating!Can't wait to buy another car!!

srmay5447

23 de sep. de 2014

Made an appointment with Corbin Stamper for 1:00 Sunday morning. He was right there ready to go to work on a new car unlike the previous appointment I had with another salesperson the previous Thursday who was nowhere to be found. Corbin had a car that met my requirement ready to look at. He was very professional and had a great personality. He was able to get me a good price for my trade-in and a good price for my new car. If your in the market for a new car, stop in and ask for Corbin Stamper.

David

22 de sep. de 2014

Corbin Stamper made this happen! I told him what I was looking for and how much I was able to spend and he provided timely results for me. I couldn't be happier with my decision based on his dedication towards me.

Teresa Florimonte McCluskeys biggest fan

20 de sep. de 2014

Had a recall on my new Traverse & Jeremy Huber took great care of everything like always. The serice dept is the reason I bought my SUV atthe amazing McCluskey Kings automall location. Jeremy always oes anove & beyond and is always right there to help with what ever reason I am there. Everyone in the dept. Are fantastic & very friendly.

Teresa

20 de sep. de 2014

I have never had a bad experience. Jeremy Huber always rocks it getting what I need done in a timely manner & always makes me feel appreciated. The service dept. at McCluskey Kings Automall is the reason I bought my 2014 Traverse

John

18 de sep. de 2014

Don't mind waiting for service when coffee, soft drinks, and snacks are available. We can also watch TV. Your complete staff is very friendly. I would like one of the ball hats the service reps. were wearing. I would wear it proudly!!!!!!!!

Katherine

18 de sep. de 2014

The service was (as usual) wonderful. It seemed like only minutes and my car was ready - and it was washed inside and out, too - I love you guys! 2 problems which would never deter me from coming back: one of your employees had the worst-ever after shave lotion on. It truly gave me a headache. The scent was everywhere I went in an effort to get away from it. I think the guy bathed in it. Kind of wished there had been an outdoor waiting area .... and the 2nd problem was that the Starbuck's coffee machine was OUT OF ORDER. EEK! But I survived with water!!

Steven

18 de sep. de 2014

When I come to McCluskey for service, the service manager and technicians know my name. This is because I have had my service done there since 2000; not because my car needs frequent repair. When I needed my brakes replaced, they worked me into the schedule that day. They dropped me off at work and picked me up when it was done. In addition to the brake work they changed the oil & filter and fixed the airbag warning light. It hasn't lit since. Although I have never used an airbag it is comforting to know that it will work if needed. McCluskey gives excellent care.

William

18 de sep. de 2014

Very simple, I brought my truck in for some service work.Your service team took care of everything while i waited.I got my truck back and everything was complete.Good, Quick, Service. That is what make it so easy for me to bring my truck back to you when ever anything needs done.

Rebecca

18 de sep. de 2014

Who ever is answering your phones wouldn't let me schedule a service appointment. I had to go on line to make my appointment. Even after I told her my oil life is down to zero. Still didn't want to help me.

Darlene

17 de sep. de 2014

I was treated professionally well for my '06 HHR ignition switch recall repair, oil change and car wash. Service was prompt and fully complete.

Robyn

17 de sep. de 2014

Megan Bolkerding our sales person was wonderful!!!! She did everything in her power to get us the best deal she was very honest and a pleasure to work with. Megan will be the only person I buy a car from at McCluskey Chev. She was truly a pleasure to have her as our sale lady. She was very professional and a kind lady!!!Megan was great I hope she will get to see ore response that we have written about her!!!Thank YouGilbert & Robyn Scroggy

Jason

17 de sep. de 2014

Mccluskey has been absolutely fantastic, however, we are less than impressed with our Chevy Malibu. It has had problem after problem, yet it still has not been properly repaired. Worst choice of our lives was to purchase another GM vehicle. The car is a lemon, end of story.

Michael

17 de sep. de 2014

What a wonderful place that is, such interactive features and plenty of room to relax and unwind while waiting for your vehicle to be finished. Even the amenities like the things to eat and drink are outstanding. I was made to feel unwelcome, briefly, by one person whom I believe was just not necessarily a people person. I also am very confounded by WHY I am getting email notices saying I possibly "missed" my Service appointment ? What is that about ? Very unsettling, did I not get logged in when they did my Service ? Or perhaps they didn't do the Service and just made the car look better ? Overall though I am very pleased with the treatment I receive, just need to clear up why the emails say I missed my scheduled service.

Rhubob25

10 de sep. de 2014

We went to McCluskey Chevrolet Sunday just to look and test drive a couple vehicles...ended up purchasing one that day. Bobby Cross made the sales process a VERY smooth and painless experience! He's an awesome addition to your staff!! Thanks, Bobby!! We'll definitely be back!!

Gregory

10 de sep. de 2014

Adam Simon did a great job ! The Cruze diesel I purchased was ready to go when I picked it up, clean inside and out, and Adam did a wonderful job going over the operating details before driving off the lot. Thank you.

David

7 de sep. de 2014

We felt at ease and not pressured at all. We were giving time to look around, and talk without the salesperson hanging around. Greg was very friendly and helpful. He answered all our questions.

Emma

3 de sep. de 2014

Colin Knight was our sales person. From the beginning, we told him of our financial difficulties. He said it was worth our while to fill out an application. We drove the Sonic and loved it right away. Everyone at McCluskey was very friendly and helpful. Your dealership is definitely customer friendly!

James

28 de ago. de 2014

We went on a busy Saturday. After looking at cars both inside and outside, for about an hour, no one came over to ask us if we needed help. Eventually, we went to the front desk to get a sales person as we were interested in a vehicle. The sales person stated someone would be with us shortly. After 15 more minutes, we were frustrated and left. On our way out, we called and spoke with the Sales Manager. He asked us to come back in, which we did and got us with a sales person right away. From there on, it was a pleasure, outside of taking several hours of the closing to go through.

kscenters

27 de ago. de 2014

I put an inquiry online and had a salesman call me back. His name was Sean Casey. I told him my horrible situation at home and that I was looking for a program that would work for me.I told him I was looking in the $4000 or less range for a vehicle with $800 down range. I had some phone problems and had to call him back a couple hours after I talked to him. He tells me that I qualified for the buy here pay here program with 1500 down (they could work with me on this) for an 8000 dollar car. I tell him I don't want to spend that much and he says with the buy here pay here program that is my only option, but he will look into it further. I say shame on McCluskey for taking advantage of people with little to bad credit. Why not offer the cheaper cars to them so they have the opportunity to pay them off. Why make someone get a loan for 8,000 when they are struggling and would be happy with a car loan of 4,000. That doesn't sound like a good business plan if you ask me. I want to thank Sean Casey for all he did to help me and I am just sorry we couldn't do business. I was hoping that because of the big name and popularity of the business that they were really about people.

Jalbr53

23 de ago. de 2014

Jim Rooney worked to get me the car I wanted when it became evident that wasn't going to happen in the time frame I wanted we switched gears and he got me a great price on an alternative vehicle

ddwhitesel

21 de ago. de 2014

Corbin Stamper took, and continues to take Great care of us. He has gone above and beyond the standard of any Salesman I have dealt with in the past. He demonstrates how what True Customer Service is all about!

Chas

20 de ago. de 2014

Salesman was great. He listened to what I wanted and showed me cars based on my needs . I didn't feel like he was trying to get me to buy more than I wanted to spend. Great experience

Gary

19 de ago. de 2014

we had a great experience at your dealership. Megan was excelent! We would come back to ask her questions anytime!!

Andrea

13 de ago. de 2014

Amber Hoskins was AMAZING!!!! She kept us informed the whole time and was so friendly and personable!!! I have recommended McClusky and Amber to a lot of people. Please build a dealership in the Dayton area!!!!!

kipp61

9 de ago. de 2014

So this is the second time, I enlisted the services of McCluskey Chevrolet at The Kings Auto Mall. The first time was 36 months ago for a 2012 Cruze lease. They just couldn't seem to gets their ducks in a row. Too many layers and too many sales gimmicks to wade through. So I never even got them to offer a realistic lease price on the car. Strike One. So, here we are at lease end and I am looking for an affordable student lease for a 2014 Equinox. I contact 4 dealerships; McClusky, Voss, Columbia and Castrucci via the Edmunds.com dealer portal. We'll save that story for another forum. Needless to say call or visit the dealerships you choose.I go to McCluskey first and am greeted warmly by a young man, and I give him my info, timeline for purchase and desired model/trim vehicle. We drive a loaded demo. Insult #1. I asked for a base model for an affordable student payment and they show me a maxed out model at $30k. We go inside and I tell him again my needs and desired (fair) lease payment. That results in a LONG wait to see the 'sales/floor manager'. I love these games. My courteous salesperson comes back and he even can't believe the offer he has to present to me. I try the old fashioned method of writing my offer on the paper and crossing out their other offers. Another LONG wait. Salesman comes back and Poof! The price dropped $10.00! I thanked him for his time and promptly left. From here out I visited two of the remaining three dealers and had similar results. I said thank you and left. The fourth dealer I dealt with the internet sales manager from beginning to end. As each of the dealers checked in over the course of the next few days, I advised them of my lowest lease price and my desired price. I told them each truthful numbers and which dealership had offered the lowest price so far. I decide not to screw with this too long, otherwise it becomes a never ending game of callbacks and misleading offers. I gave them all until Thursday night at 9:00pm (the closing time at the last dealership).Now it was down to two active dealerships; Voss and Castrucci. Voss lost me when they could not meet my target price while I was at the dealership and ready to take delivery. That left a bad taste in my mouth. Next day the had "re-examined the deal and they could meet my price". Whoa. Magic! I like magic a lot. Anyway, by the 9:00 pm deadline I was sitting in the Castrucci showroom preparing to sign papers.The deal could not be finalized since they had to arrange for a dealer trade for the car. No problem, we'd come back the next day. So here is the final recap of my leasing experience.....-Voss. Old fashioned '4-square' game and tactics. Also, I forgot to mention, this was Voss' second time trying to lease me a car. I had also contacted them on the Cruze lease back in 2012. They pulled the same BS.-McCluskey. Never offered a semi-realistic price for the lease. Said they could beat the best offer if I had some type of substantiated dealer paperwork. Same BS from 2012.-Columbia. Two tips boys. 1) If a customer walks into your showroom, walk over, greet them and offer to help. Its not rocket science. If I have to seek out one of you sitting at your desk playing Angry Birds, you've lost me already. 2) If you contact me because I purchased their before, make that mean something. Make me want to choose you again. Don't forget my name, or what I bought, or the fact that I gave you a fair offer and you choose not to accept it. and the Winner is!Castrucci Chevrolet in Milford. They handled it all using email and courtesy. Kevin Bachman was flawless in his job; selling cars. They not only beat the other dealers on their offer, but, I got more car for the money since they beat MY fair lease price for a Equinox with a higher trim level (additional options) at no additional cost. I hope this helps some folks out there with their future attempts at buying. Be informed. Know your prices, options and trim levels. Be aware of dealer holdback and ALL incentives that are available to both dealer and customer. You will always leave money on the table. That's the way it works. The trick is to agree on a fair amount for the parties involved. Make sure YOU can feel good walking away feeling like you got a fair price and terms. Most of all.........respect. You are the customer. You deserve it. If you don't get it; leave. Also remember to give it in return. Never feel uncomfortable. If you do; leave.One final note......I got a text and call this morning from one of the dealerships who chose not to participate in my buying experience. This after owning the new vehicle for about two weeks. Seems the sales manager wanted to followup (missed sale mandatory phone call I'm guessing). He asked if there was anything to do to get me to buy my new CRUZE from them. STRIKE TWO YER OUT!Good Luck!

Phyllis

6 de ago. de 2014

My experience at McCluskey Chevrolet was wonderful. Mr.Vincent Summerlin And Mr. Paul Cluxton are the best! THey were friendly and knowledgeable and patient and made sure that I was made very happy. I will definitely come back for my next car and I will send my friendS And family too McCluskey without a doubt.

sewicho

2 de ago. de 2014

Saw the car on their website----went and they said the engine is messed up. The car is listed on the website as Excellent still. Talked me into buying another one, saying no problems with this one. Paid them. When i checked the AC is messed up. They promised to fix it. I sat for three hours, and the mechanic accidentally disclosed all the other Problems with the car to me because she thought the car was mine just getting serviced. Actually God sent me that woman to me..... The good news they gave me my money back. The thing is out of complete HONESTY, I told them I am inexperienced with cars that is why they played on me.

Abby

31 de jul. de 2014

Great experience. Adam Simon was an amazing help and so very helpful through the whole experience. He was very knowledgeable and went out of his way to make the experience very easy. While some things fell through after the fact, but the whole team worked so hard to get it resolved in a positive manner. I would definitely recommend McCluskey to my friends and family and will definitely be back.

carmaclark

24 de jul. de 2014

Bay went above and beyond and helped us out better than I could have imagined. I believe it is safe to say, we will never buy a car from anywhere else.

lbfight

24 de jul. de 2014

I was in desperate need of a new car and called Jim Rooney on a Monday morning to set up an appointment for that day. He was more than willing and able to help and put me in his busy schedule to accommodate my needs. Jim made this an incredible experience. I've never felt pressured at McCluskey...everyone is extremely friendly and the dealership is absolutely amazing. My parents plan to visit in the Fall to upgrade their Equinox! I will continue to recommend McCluskey to my family and friends. Thank you for a wonderful experience in every aspect!

Robert

14 de jul. de 2014

Everyone that we dealt with from the owner, salesperson, and down the line were extremely friendly and helpful. They helped us find the car we wanted at a great price. One of the best car buying experiences we have ever had!

Leinad031143

12 de jul. de 2014

Around 2PM I called to set up an appointment. Spoke to a lady named Hannah. She assured me the vehicle I was interested in, Stock A70885MA, ( A Scion Xb ) was there and I could see same. Made an appointment for 4:30PM with salesman Don Butts. I finished an errand early and arrived at dealership about 3:30PM. Was told by salesman car was no longer available. Asked if I would look at any other, I explained I needed a lot of room in any vehicle because of my size. Salesman was kind enough to get transportation when he noticed my trouble walking because of recent surgery. Transportation was "taken" by two young employees as salesman was talking to me about the cars at which we were looking. We walked back to showroom. There I was told computer system was down and we couldn't check on any other cars at that time.I don't like being lied to! Experience make it seem like you are desperate to just get a body in the door. The two young employees that "took" the transportation sealed the deal, what customer awareness!

Dale

6 de jul. de 2014

Everyone was very friendly and helpful during my visit and I was able to pick outthe best car for the money.

Robert

5 de jul. de 2014

Steve Brown took good care of us. We found a good car and got a good deal. We love the Equinox and really like McCluskey's dealership.

optimusprime1

3 de jul. de 2014

dan is a very helpful he and other saleman does what no other dealership do is a handshake when the deal is done.. on facebooki gave 5 stars to the dealership.. greg also helped in finding a silverado to fit in my budget just like commercial says lower price lower rates i got my 2012 chevy malibu from McCluskey Chevroletthe reason i love McCLuskey's they care for the customers the new show room is awesome like keith said it's like stepping into the futureall the employees have a smile on they're face, McCluskey's does treat YOU like family

Estull

26 de jun. de 2014

When my fiance wanted to purchase a used car, we went to McCluskey because they had sent her some literature and they seemed like they really wanted to work with her on her less than stellar credit. When we first arrived, the salesman, Greg Holleran was attentive and friendly, and let her test drive a few cars. Within fifteen minutes, she picked the one she wanted and we went to find out financing. She was approved within 30 minutes! So far so good!Seven, yes seven hours later, we left with the car she wanted. I have never dealt with a salesperson as seemingly inept as ours was. Not only that, but there had to be easily a dozen employees in that enormous building just standing around, doing literally nothing, for the seven hours we were there. One might think that with all the extra hands on deck our process could have been expedited, or we could have at least been kept in the loop more than once an hour.So when we finalized the purchased, she added the "Strike Force" coating package. When she tried to call and make an appointment to have it applied, unsurprisingly, Greg was nigh impossible to get ahold of. When she did get ahold of him, he set up the appointment wrong. She told Greg she also was concerned about the brakes on the new vehicle so he only put in the request for the brakes to be done, not the Strike Force. We didn't know this until we came back to pick up the car. When we picked her car up the next day (Wednesday), the brakes had been done, but the Strike Force had not been applied. We couldn't ask Greg about it because he was off work until Sunday! Fields Ertel is, to put it mildly, out of the way for us and it is frustrating to have to run back and forth and waste gas because of the complete ineptitude of our salesman and the laziness in general of the employees there. With so many people around, one would think that problems could get addressed by more than one person.I would rather deal with someone who knows what they are doing, and a company who actually cares about the customer than a company that relies on a bloated, gadget laden sales building to drive sales. This will be the first and last time we deal with McCluskey.

DEB50

13 de jun. de 2014

Me & My husband recently worked Greg Holleran to purchase a used vehicle, the experience was aboslute "Awesome"! Greg was a great sales person, he was consisted in communciating with my husband Darrel. He kept in contact with Darrel and we will forever be grateful for that. Chris Hacker was awesome also, she was clear, with the details. Darrel kept her laughing which made the visit to finance office fun!... We love, love the new facilites!... Friendly people is what we love and that is what we go when we walked in the door. Thank you for building great relationships Darrel and Debra Jinks... Awesome Job

andrewg88

12 de jun. de 2014

I wrote a review of McCluskey before I had the chance to visit and meet a salesman face to face. For a few days, everything was great. Excellent Customer Service, my sales person, Greg Holleran, was friendly, got to test drive a few vehicles, the facility is extremely nice and welcoming. Then the truth came out. I am not going to go into my whole story but this is why I will never shop McCluskey again. Every dealership is pretty much the same, in their defense. I went into the dealership on a Tuesday, not expecting an approval because of my financial situation. Greg put me in the system, completely understood my situation and while we were waiting on an approval, got to test drive some vehicles. It was really nice at the time. It was getting close to closing so they didn't receive an answer from all of the banks so we parted ways and was told I would hear something the next day. Next day comes and I received an exciting phone call from Greg saying I was approved. It wasn't for the vehicle I wanted but I still was approved and excited to select and test drive a few other vehicles. I kept in contact with Greg, and at the time he seemed really great and responded to my emails and dealt with me, and I am not very easy to deal with. The weekend approached and I lost contact with Greg. He wouldn't respond to my emails or phone calls. Mr. Paul Cluxton, a manager, sent me one of those automatic emails where it says "thanks for coming in we can't wait to sell you a car". I attempted to email and call Paul, no answer. At this point all I want to do is select a different vehicle and test drive it. Monday comes and I FINALLY hear from my sales person. He wasn't in all weekend so he apologized and I also apologized for emailing him and calling so much. We scheduled a time to do a test drive and I was happy again. I did have to reschedule that one, and another one and one after because of some personal family matters. I understand it was probably frustrating to Greg, however I still wanted to come in and buy a vehicle. To make a long story short, Yesterday I called to tell him I would definately be there Thursday (TODAY) and I was ready to test drive and buy. Then the song and dance changed, Magically I needed more down, and I wasn't completely approved, but Greg promised he would call me later that day and tell me a final decision. It is Thursday, almost 24 hours later, I have not heard one thing from him or anyone else from McCluskey. I wish they would have told me I wasn't approved from day 1, because they knew my whole situation from jump street!!! Ridiculous. All I wanted to do was get in a car and get rid of the current Lienholder and interest rate. McCluskey acted like they cared and did not give me the time of day or even be honest with me. My biggest pet peve is being lied to. That's McCluskey's motto, lie, lie,lie, ignore, lie some more! It is extremely frustrated. I wish I could find a dealership with decency and respect!

Timbreslin

8 de jun. de 2014

I recently worked with Pat Cavanaugh on the purchase of my new Suburban. Pat was a pleasure to work with and a true sales professional. He is very knowledgeable of the vehicles he is representing and goes above and beyond to make sure everything is set before you drive off. It's obvious Pat enjoys working at McCluskey as he even took the time to give us a full tour of the new facility and point out all of the many great benefits while your at the dealership for any reason. Its a first class facility. I'll definitely return to McCluskey and Pat and the rest of the team for my next vehicle purchase. Thanks very much for a great experience. Tim Breslin

Deborah

22 de may. de 2014

When I arrived everyone greeted me with a "GOOD MORNING". It seemed as if they were waiting on me( I felt very special).The service rep( I can't remember her name) went over the services needed, then asked my to sign the order. The service took less time than I expected, all services were completed without any problems. I have 2 recalls and Terrance Turner took the time to call your location in Mason,he stated someone would call me to schedule an appointment when parts were available.I just love the Reading location, it feels like family, always so helpful, even the cashier was very pleasant, as always.I look forward to seeing them at my next 3000 mile oil change.

Perry

20 de may. de 2014

I always have received great service from the Mc Cluskey Chevrolet Service Professionals. They are truly professionals. The staff always treats you with respect, and the Dealership is beautiful the best I've seen yet.

Robert

19 de may. de 2014

It was a very pleasant and fulfilling experience. Having not purchased a new car in a while I was amazed at the process and the speed with which my purchase was completed.

matthewschaffer39

18 de may. de 2014

Shawn Creek is the most genuine and honest professional that has ever sold me a car. He not only put us in the perfect car for our family but went above and beyond to make the experience easy, comfortable and actually enjoyable. From start to finish, Shawn went above and beyond.- Matt Schaffer

Betty

17 de may. de 2014

I went in for a recall inspection notice. All the personnel I encountered were very friendly and the inspection was completed quickly.

Jerry

17 de may. de 2014

Deeply appreciate the phone calls from the tech (Larry Malott) telling me what he found and what he recommended. Great communication. Love that McCluskey has a tech dedicated to Corvettes.

Deannar

16 de may. de 2014

As always I am pleased with the service and especially happy that the manager checked to see if the recall parts were in and they were so I didn't have to come back. Also so appreciated the car wash.

Carol

15 de may. de 2014

I didn't have to wait long and the time I did was enjoyable. The waiting area was clean, bright and every one was friendly and helpful

Veronica

15 de may. de 2014

Your service advisors are very nice. They listen and do everything they can to remedy the problem. They are great at keeping me informed of the status of my vehicle. The waiting area is conducive to working...or doing some MAJOR relaxing!

Nakia

15 de may. de 2014

I came to get an oil change and it was done rather quickly. However, when I got on the expressway a sensor light came on. I called back to the service department to let them know. And, the woman on the other end sighed and said, "Soooo...are you going to bring it back?" Slightly irritated,I told her I could and I returned within 30 min and I did (8:30pm). The sensor was fixed quickly but I really didn't received an explanation of what the problem was.

Sean

15 de may. de 2014

I am very pleased and my sales rep: Tyon Brown did a great job as well as everyone at McCluskey,s. I will defiantly be a returning customer!!Thanks you, Sean Cobb

Catherine

14 de may. de 2014

I have to take my car in frequently for service because I put a lot of miles on my car so its almost every other month but since last yr no one have been able to correct my phone number. last visit was waiting for over 1 1/2 hrs and when I went up to check they said they had been calling my phone, well it was the wrong #. the man was very nice and paid for my service that time. I think they are great its just the computer work that needs brushing up on. :)

Lisa

12 de may. de 2014

Was just there for an oil change and tire rotation. Was in and out in about 90 minutes. Liked having the pager so I could walk around outside.

Donna

10 de may. de 2014

After 12 yrs of having my prev car (Pontiac) serviced at Borcherding Buick--Borcherding's service dept is what I compare McCluskey to. Despite all of the amenities in the waiting room this dealership, it lacked the personal element--ie: keeping me informed re: what was going on with my car, what was found after checking the air conditioner etc...

Jomaile

9 de may. de 2014

Kevin is great (He looks like Kevin Costener). He always remembers me an dmy mom and makes me feel really good when I come in... like a concierge! Also, great look for the waiting area!

Kristy

7 de may. de 2014

This dealership is by far the best in the entire Tri-State Area. They have gone above and beyond all expectations in every aspect of customer service - amazing!

Kimberly

4 de may. de 2014

The salesman and everyone involved in the sale made it a great experience. My salesman listen to what I needed and delivered.All the personnel took very good care of me.

Peggie

2 de may. de 2014

My Service Advisor, Kellen King, was very courteous and professional. I was happy to learn that the wheels on my car were under warranty. Kellen, along with another Advisor, Phyllis, handled the service with excellence.

jevi223

2 de may. de 2014

Worst experience of my life in dealing with car dealers. They ran my credit 5 times without my permission, oficially trashed my credit score by doing this and now I am left with a sub 700 credit score while trying to buy a house and have continued to get letters in the mail from more banks that they have ran my credit at. They tried to rush me in and rush me out without a proper explanation or even tour of the vehicle and the price of the car. I would have bought the car for more than the purchase price beacause it was exactly what I wanted, but upon being treated the way I was I wanted to never deal with a sleezy car salesman and his "manager" ever again. This has got to be the typical "used car salesman" lot and dealership that give them all a bad name. If their cars are anything like their service and business ethics, you will have the cazr for 3 minutes and it will break down. Rethink doing business with this company, you will regret it forever. Oh and don't forget about the fact that I have been trying to reach them for the past 3 days without a response, apology, or any kind of explanation for this. Not only is the salesman dodging my calls but the "manager" will not answer nor call me back. I will be going to the BBB and my lawyer to resolve my issues.

Mollie

28 de abr. de 2014

Amazing service, loved the relaxation room -the massage programs were awesome. Need to put photo tour of your new waiting areas on the web. came back and told my co worker about my experience with a simple oil change. Great customer service. thank you.

Gary

28 de abr. de 2014

I arrived at the service department unaware that an appointment would have been feesible in order to decrease my wait-time, However the manager explained that though there were customers a head of me, my service would be taken care ASAP. I prepared myself to wait, but my service was completed within forty minutesThanks, Gary

Lauren

25 de abr. de 2014

The best visit to the dealership since I have owned my car. I was greeted promptly, I spent less than an hour in the awesome waiting room before I was given a rental car and sent on my way. I was going out of town the following day so the service guy, Jeremy (I think), made sure to have my car ready within 24 hours. They replaced several parts of the engine, under warranty and quickly. Entire process was a breeze this time. Thanks a bunch. Would recommend to anyone if all my service visits stay like this!

Wanda

24 de abr. de 2014

The survey i took for General Motors, I said how much I appreciated How Kate Angel took special attention to detail, and how she explained everything to me. My car was washed and vacuumed (its always washed, but this time also vacuumed). I am very happy with the service department. Kate made me feel like a valued customer

Victoria

24 de abr. de 2014

I enjoy going to the Reading location, I have always been treated well there. Terence, Kelly, and everone are very attentive to my vehicle needs.

Amanda

23 de abr. de 2014

Tony is amazing! Right from the beginning he was able to assess my requests and work his magic to get me a new Malibu Lease that was in my price range. I got the color I wanted (straight off the truck!), and was in and out within hours with a new car. I give Tony two thumbs up and a gold star to boot. :) Did I mention how amazing that massage chair upstairs is? I'm actually looking forward to when I have to get my oil changed so I can treat myself! The renovations are beautiful. I can't imagine a more well equipped dealership around. Bravo. I'm your number one fan.

Teresa

22 de abr. de 2014

Like always it was perfect. The service department is and always has been top notch. They are the reason I bought my new Traverse. The BEST service dept. I have ever dealt with!

Kristen

18 de abr. de 2014

I always have a wonderful experience when bringing my car in for service. I'm addressed by name, everyone is curtious, and I'm always informed as to what's going on with my vehicle.

Rose

18 de abr. de 2014

I was getting very discouraged , but McCluskey really came through for me . I am very please with my new 2014 cruze.

Michael

18 de abr. de 2014

My only quibble was that the service person said at check-in that they would let me know what the issue was when they found out the problem and didn't follow through. Now, it was only a patch for a small puncture in a tire, but I would have liked to have known that once they found that out instead of flagging the guy down as he walked by.

Mathew

17 de abr. de 2014

I went in for an oil change and to get my tire checked for a leak. Though i was hoping for a quick patch, however the tire had a nail in the sidewall which makes it irreparable. So i had to get a new tire. Even though the price was more than i was expecting i knew it had to be done and the service representative was very nice and helpful.

Roger

17 de abr. de 2014

I actually don't mind going to the dealer to have my Tahoe or traverse serviced. everyone frowns when I tell them I let the dealer work on my car. i don't understand. price may be a little higher, but i's done right and I get to wait in comfort. Plus Kevin is a good guy and is easy to work with.

Jason

16 de abr. de 2014

This was my first experience with your dealership service department and I was very pleased with your level of service! It was just an oil change and tire rotation but to my surprise your crew also washed my truck unexpected without charge! This was a great perk as I was planning on washing it later that day and with an already busy day asnd lots of other things to do it was very helpful in getting the rest of my tasks completed. VERY pleased and definitely will be back and refer any of my associates to your dealership for any automotive needs! Great job. Thanks again

Donald

16 de abr. de 2014

A wheel and tire had to be replaced. An estimate was given and I thought I would have to make an appointment to have the work done but I they could do it then so I told to go ahead. The work was done quickly and I am pleased with the results.

Laura

16 de abr. de 2014

I brought my car in to get checked out because it turned off on me while in a drive thru. The guys took it for a test drive, scanned it, and saw nothing wrong. Told me to bring it back if it happened, again. Always exceptional service when i come and i've recommended the dealership numerous times.

Kimberly

16 de abr. de 2014

Staff know me by name even though I have only been there a few times and it's every few months. I was on a time crunch this last visit and they worked hard to get me in and out quickly.

Kerryann

14 de abr. de 2014

It was very people friendly, employees were courteous and always greet with a smile. I was with my sister to get her oil change and we were walking around and when Pat greet ed with a smile and without being intrusive started to show us around and for that reason when I was ready to buy my car I went to see him first.

Merchelle

12 de abr. de 2014

I've been to your location before for oil changes. I like the new 59 minutes or free oil change. (not that I was timing it) Normally, I'm given this long list of things that are needed to be repaired on my truck. Once or twice is fine but, every time I come is a little bit much. All though I like knowing when it's critical that some thing needs my attention. I almost went to another service center but, changed my mind. Thanks for every thing. I loved the wash and cleaning of the my carpet.

Emanuel

11 de abr. de 2014

Mrs Phyllis Hackman was extremely nice,it was my first time there since all the construction was complete and she took the time to show me around to make sure I was comfortable...Thanks for everything.

Glenn

11 de abr. de 2014

They had me in a fixed the issue and had me out quick, warranty work is never fun for a dealer. They did it with a smile.

William

10 de abr. de 2014

If the transmission line would not have blown off after having service work completed on my truck I would have rated everything a 10. I had to have my truck towed in to have repaired again. The reason I rated your department up to a 9 is due to your service people setting me up with a loner vehicle and then helping do everything they could to win my confidence back. I will say everyone was very nice. My truck was repaired and life goes on. Just a Chevy bump in the road. Don't worry I will be back when I need more service or a new truck, approx. 70k more miles. Chevy man for life! (P.S. I could use a sponsor for my fishing boat - How about going in on a Chevy wrap for my Ranger? Great Advertising. Let me know if it's possible).

Renee

7 de abr. de 2014

I really enjoyed having my car serviced at McCluskey because, I feel that I can trust you as a dealer,other family member have purchased cars their in the past,they suggested McCluskey,now I referred my nephew,were is my 100.00 dollars.

Deanna

7 de abr. de 2014

I arrived as agreed. I was immediately welcomed. We discussed the service to be completed. I was driven home. Picked up the following day. My automobile was clean inside and out. The bill seemed reasonable, I Rhona and left.

James

7 de abr. de 2014

Had a problem with my front passenger seat. Wires from the heated seats was causing a wear spot across the seat. It was noted in records and seat would be replaced if it wore through. They simply accommodated my wishes and made a plan to resolve.

Michael

6 de abr. de 2014

only problem i had was getting my car after paying for services had to wait at least 10-15 minutes to be help and i had to go in to area to request service when i was standing in plain view

Sherry

4 de abr. de 2014

It was a slow start at 7pm we didn't get greeted right away and waited but then we had some FUN~! We got to ride bikes, eat candy, drink coffee & soda and even sat in the massage chair. My 11 yr old daughter loved it! Also thanks for the car wash, too!

Robyn

3 de abr. de 2014

I had a great experience!Because of the team work at McClusky Chevrolet Kings Auto Mall.I am currently leasing a reliable car.I feel comfortable that my future vehicle, and personal travels ,are less worrisome than the past.I am very thankful to Brent Martin and Donald Butts who helped me so much and to the rest of the staff who were instrumental in helping me.I felt "taken care of " Who wouldn't walk away saying they had a great experience after that? Sincerely, Robyn Davis

Michael

3 de abr. de 2014

The flexible hours of Service are amazing for someone like me. Though I experienced a very strange route to getting my appointment, the last person I talked to in the process was very helpful. The Online Chat individual was inflexible, rude, and condescending. The After Hours individual was extremely lacking in knowledge about the Hours. My actual experience at the Service center bordered on religious as that place is AMAZING !

David

3 de abr. de 2014

Kate Angel is just that-an angel! She truly defines a genuine customer service model for others to follow. She's knowledgable of the vehicle, and is approachable. That to me is essential. There are some service managers I've observed that are professional but I've never seen them smile or show emotion of of any kind thru facial expressions. I few weeks back I had to bring the malibu in because a part of the rear bumper fell off. It wasn't kate that I delt with on that visit. She informed me that I'd have to talk to with the guy a rood the bay in body repair. Didn't even offer to call them or go over to find out. Now, I'm not sure how exactly the rear air defuser fell off, in fact there were no broken clips at all but I had to wait over and hour plus pay over $60 for the repair, which was a shocker to me. However, on this most recent visit dealing kate I'm truly satisfied with my experience.

Amy

3 de abr. de 2014

Only issue I had with the service was there was no reset done on the oil life indicator, and with the oil change/tire rotation service other dealerships provided an inspection record on the vehicle as well, we did not get this there.

Jeanette

3 de abr. de 2014

Everything was done that I requested. I always feel comfortable and welcomed whenever.I come in, which is why I only have work done on my car at McCluskey ( Reazdigng, ) when needed, since I bought my car brand new, in 2008! Thanks!!!!

Couch0121

3 de abr. de 2014

Initially I went into McCluskey only to get some general information and see what they could offer me. I was looking to offer a trade in and drive out in a new car, although I knew with my financial situation, it would pose some difficulties. Considering I was a woman and in search of a new vehicle on my own, I was skeptical of who would be helping me. Adam Simon though, who came to be my salesman, was extremely pleasant to work with. He was personable and very straight-forward; considering my wants and needs in comparison to the reality of what I could afford. He took the time to answer all my questions and offered a very honest insight to what vehicles I could potentially finance. Given my personal situation in terms of income and credit, Adam was able to find me a brand new 2014 Chevy Cruz that I was able to lease at a very reasonable price and truly, I couldn't be happier with the way things worked out. I'm in a beautiful and reliable car with payments that fit my needs. I would highly reccomend McCluskey, as their staff was more than helpful and left me feeling confident in my decision.

JWells825

1 de abr. de 2014

My husband and I just moved to the area and we needed to purchase him a vehicle that had better gas mileage and possibly lease a truck for myself if the numbers worked out. When we arrived Tyon greated us outside and we told him what we were looking to do. He took great care of us! We also had out six month old son with us and I can't begin to tell you how kind he was to him. We were at the dealership for a total of about ten hours and they made us feel very welcome. Everyone talked to our son and made sure we had anything we needed; made sure we didn't hesitate to ask any questions. We ended up purchasing a Chevy Cruze for my husband and a GMC Sierra for myself, both were used and mine had a few scratches that they took care of for me. My truck had an issue with the radio and one of the side mirrors didn't fold in. Tyon told me to call Jeremy and see when he could get me in. Jeremy got me in when it was convenient for me and quickly fixed the mirror and even though the radio didn't act up while it was there he said to call him if it does it again and he'd get me in. This dealership understands that family comes first and made sure that we felt like family. I wouldn't send anyone anywhere but here!

Susan

31 de mar. de 2014

THIS time, as compared to all of the other experiences, was phenomenal! Customer service was off the charts amazing! Tim and Phyllis took amazing care of me and delivered exactly what I wanted, when I wanted it. They went above and beyond, super impressed. Great job!!!

victoriadarby

29 de mar. de 2014

I worked with Mike to purchase a 2012 used Mitsubishi Outlander. He listened to what I wanted and was able to deliver the perfect car for me and my family. McCluskey Chevrolet was able to find a great financing option for me and made the whole experience a positive one. Thanks Mike!

April

28 de mar. de 2014

I really liked the sales consultant's attitude and helpfulness, Brad Pope and the business finance manager was extremely helpful in finalizing my loan, Doug Taulbee

Bridget

28 de mar. de 2014

The service was excellent and very friendly and I was excited about being able to use Wi-Fi while I waited.

Deanna

27 de mar. de 2014

The McClusky Service Department is extremely good. Tim Shaw Service Manager always takes time to ask me if I am satisfied with the work. Gary Dozier asks the correct questions as to any problem for service and follows up on previous work. Larry Mallot is the best mechanic, especially Corvettes. He explain the work to be done and the action taken. A good team, that is why I have purchased automobiles from McClusky and have all my service plus tire work done here.

Kenneth

26 de mar. de 2014

My wife is on the "same page" with he service ppl when it comes to her beloved Suburban...all goes smoothly. Our personal association with Keith McCluskey doesnt hurt either. Nicest dealership I've ever been in.

David

24 de mar. de 2014

The amenities in the new customer lounge are nice - free pop and coffee, wifi and power outlets, quiet section away from the tv. Not often that the waiting room of a car repair place is that pleasant to spend time in.

asullivan75

23 de mar. de 2014

Brad Pope is a excellent sales representative! His customer service skills and willingness to work with his potential clients speaks for itself. Had it not I would not be driving a BRAND NEW 2014 Chevy Malibu. Thanks Mr. Pope and the ENTIRE team!

Steven

21 de mar. de 2014

I always get professional and courteous service. Kelly does a great job explaining things and helping if I need assistance.

Steven

20 de mar. de 2014

Wireless internet, snacks and drinks wow this place has it all. It was a very nice experience, I could not ask for a dealership to do more than McCluskey. The investment in the customer experience will pay off because it is a great place to visit.

Russell

20 de mar. de 2014

Kevin the Service manager handle my visit perfectly. he kept me informed of the progress and go me in and out quickly

John

19 de mar. de 2014

Salesman needs to know more about the product (type of car) he is selling. What are the features, the benefits, and how they operate. The customer's car manual(s) are good; but having the salesman explain the control devices would help out. My salesman was friendly - not "pushey". He was new and still learning his "trade". Would go to him in the future.

Tanela

19 de mar. de 2014

Any frustration I had on the numerous times of bringing my car back for the same issue was eased by the care of Gary Dozier. I felt he truly wanted to resolve the matter and took action to do so by keeping my car overnight and doing more investigation to find out the problem. For my four inconveniences, I was offered a free oil change tire rotation & was well as a future car detailing. This type of customer service is what is needed and I appreciate that Gary offered these things; otherwise I would have still felt unsatisfied. I brought a co-worker with me who was able to see how Gary handled the situation and she thought it was great customer service. She will be looking for a car soon and has added McCluskey Chevrolet to her start.

Paula

18 de mar. de 2014

My experience was excellent. My salesman was honest and very courteous. I received the vehicle that I wanted at a great price! I will always buy my SUVs from Chevy!

Lorinda

18 de mar. de 2014

We came to McCluskey Chevrolet because we saw an ad in an auto magazine which indicated buy here pay here options. My husband and I have suffered hits to our credit score due to job loss and didn't think that traditional financing would be an option. Steve Brown showed is around the used car lot and talked to us about different options. We settled on a few cars to check into. After a few minutes Steve came back and said that we might be better off looking at new cars based on different financing options available. Thanks to Steve's commitment to excellent customer service we left with a brand new car that is far beyond our hopes. Kudos to Steve for going the extra mile, not only is he an excellent salesman, but a genuinely caring human being. We will be back and will definitely recommend not only your dealership, but Steve specifically.

Frank

18 de mar. de 2014

On-time, expedient and very courteous service from Gary Dozier onto the gentleman who escorted me to the car (which had been completely serviced and washed). From residence through the service and return to my residence was well within a very reasonable time-frame (and the down-side was that I only had time for a brief chat with others waiting for their vehicles, one cup of fresh coffee and a very tasty donut).

Gregory

17 de mar. de 2014

It's always an enjoyable experience coming in for service. First, Kevin takes real good care of me. He's worth his weight in gold. The waiting area is a joy as well with free Starbucks coffee and a clean environment. Thank you for making my time at the dealership enjoyable.

Lottie

17 de mar. de 2014

They were curtious and very informal about prices and also let me lnow aboit up coming problem and that was helpful and that make me come back because some do care about customer.

Shannon

15 de mar. de 2014

i pulled in and was greeted immediately and within a few minutes was checked in and enjoying a beverage from the M bar. Jeff ( i believe was his name) was so nice and professional. I much appreciated the offer of a free car wash.

Randall

13 de mar. de 2014

Jeremy Huber was very friendly and helpful. In addition to keeping me informed on the purpose for my service visit, he also let me know what upcoming services were due on my car. The new facility is extremely nice, welcoming, and accommodating.

Patricia

13 de mar. de 2014

The salesman was knowledgable of his product line and I appreciated the fact that he respected me as a woman and a qualified buyer in charge of my own finances.

Wayne

12 de mar. de 2014

The new guest accommodations are great but combined with a smile and a hello from every employee-encountered made for very welcome event which said we are happy your servicing your auto here at McCluskey Chevrolet at Kings Automall.

Anna

12 de mar. de 2014

I LOOOOOOOOVE everyone there. I have been coming there since 2009. Y'all always make me feel comfortable, like I am the only one there. From Gary to the mechanics to the cashiers. I LOOOOOOOOVE McClusky Chevrolet

Robin

12 de mar. de 2014

Efficient, very comfortable environment, enjoyable experience actually. So relaxing that I almost didn't want to leave! Been telling people about the new showroom and waiting areas.

Yolonda

11 de mar. de 2014

The staff got me in and out without a problem, and I really appreciate the courtesy they showed me. Thanks McCluskey Staff for a job well done.

Michael

10 de mar. de 2014

Service area was very clean, was assisted almost immediately. Lounge area was nice, not all of the power outlets were working though to plug my laptop in to. Full service completed in 40 minutes or so. Car wash didn't dry my car completely, some spotting on windows/mirrors, streaking on sides of car. Minor quibbles.

Larry

10 de mar. de 2014

Jared Huber, the desk assistant in service, did an excellent job to see that all my needs were met, and questions answered.

Andrew

8 de mar. de 2014

From the minute I drove into the service area, I was greeted by a service tech and a representative, Kate Angel. She was extremely nice and greeted me with a smile. She walked me through every step of the way for my tire rotation. After it was completed, she escorted me to me car so I could be on my way.

djborja

8 de mar. de 2014

LACK of CUSTOMER SERVICE! My husband and i went there twice sales men woukd just see us and no hi no how can i help.

Kelly

7 de mar. de 2014

Willie, our sales rep., was very helpful. He returned my calls promptly, took his time with us, and was patient with all of my questions.

Thomas

6 de mar. de 2014

I have always had great service there that's why I will keep comming back and the new place make's it easy to wait until the work is completed.

Kathryn

6 de mar. de 2014

Everyone is very friendly and work with you to make it a great experience . I realize this may sound silly , but I l look forward to my oil change as I am able to have some time to myself !

Fast_n_Happy

6 de mar. de 2014

The staff was helpful, personable, professional, knowledgeable, understanding, and determined to assist me with my financial situation, and so I was able to obtain a slick new car for the first time. Each time I purchase from McCluskey, I'm always satisfied. I really appreciate their quality have had a pleasant experience. So I had made up my mind that I was McCluskey or bust. Thank you so much!-Lonnie

Chip

5 de mar. de 2014

I live approximately 4 miles from Joseph Chev on Colerain but choose to drive about 20 miles to McCluskey. The service dept is far better ,nicer and easier to deal with ,and most of all honest!

cece25

5 de mar. de 2014

Thanks a lot Corbin we really enjoy or new car we will be back soon to get another car we really enjoyed buying a car from u see u in about a year and again thanks a lot

ChevyPat

3 de mar. de 2014

Purchased a 2014 Chevy Equinox 2LT. Dealer had to find the car I wanted since there were certain options I wanted and did not want. It took a few days but they found the vehicle I wanted and the color. The original price quoted remained the same and included all incentives plus a reasonable price for my trade-in. The dealership had to trade for the car and they did, did not effect the price. Showroom was great and my car was waiting in an enclosed garage for me and my wife to inspect and learn its features. Free Starbucks and snacks. Another feature was the Service department hours - opened Monday thru Thursday until 3:00 AM. Great for those who work.For those who have great credit their finance group was able to me a very low rate, lower than I expected - under 1.9%.Suggest you check out McCluskey Chevy and their specials before buying a car.PAT PICCIONI

Tanya

2 de mar. de 2014

Jeff Brown, manager was very helpful when I purchased a 2010 Chevy black traverse with bad four tires (needed to be replaced). Thank you.

Jasonw900

2 de mar. de 2014

Don was quick and made my new car buying experience a great one. Delivered the car to me outside, showed my car features to me set up my onstar. Everything was great. Made sure I had every comfort of home while we waited which wasn't long. We were in and out in 3 hours. I've never bought a car that quick. Great job Don Butts I would recommend you as a sales person anytime. I even met Keith McClusky himself. The owner was even onsite. This is a great place to buy a new or pre owned car or truck. The selection of vehicles is amazing. Thank you Don very much I really appreciate all you've done for me and my family. I am definitely a loyal customer of McClusky Chevrolet. Thanks again Don Butts

Jeffrey

1 de mar. de 2014

Great sales person who took plenty of time to explain everything. Very poor experience with the finance person who did not even realize the inclusive bonus offers advertised on the Chevrolet website.

Carrie

26 de feb. de 2014

The staff was very knowledgeable. Also, they were very nice. Couldn't ask for better service. I plan on purchasing all of my vehicles from them in the future!

Lonnie

26 de feb. de 2014

McCluskey has now sold me two vehicles, and I'm thrilled to be the first owner of a new car for the first time. I was impressed by the professionalism and quality, with a personal touch, that I witnessed while purchasing my Chevy Cruz. Thanks for making it happen!

Nick

25 de feb. de 2014

Awesome experience in buying a car. The dealership is top of the line and everyone I talked to was very helpful. The 2 waiting rooms are unbelievable.

Ryan

25 de feb. de 2014

First time I have been back since all of the construction was finished. I have to say it is the nicest dealerships I have ever been to. Congrats on an amazing job and amazing service.

Carla

25 de feb. de 2014

Due to the weather you had my car longer than expected, but I got a phone call everyday on the update. Thanks for your great service

keyfob

25 de feb. de 2014

Went here due to their advertised guaranteed credit approval at new car sales at Kings Auto Mall.Had a certain credit issue that I talked with the finance Mgr before I made an appointment.I was assured my credit would not be a problem and that they have guaranteed credit approval. I made an appointment to come in.I was shown a couple cars I was interested in.Right off the salesman did not seem knowledgeable about the model I was interested in,even began showing me a car then realized it was a completely different model.Once a decision was made,he took a credit application.I was promptly and rudely told "that's not gonna fly" and they would not help me due to the credit issue.I told him I spoke to someone and was told it would not be a problem.His reply was "they will tell you just about anything on the phone to get you in the door"I asked why is guaranteed approval advertised if everyone cannot be his reply was "everyone is,someone may just have to have a very large down payment".He gave an example of where someone before had to put $10,000 on a $13,000 loan.There are too many other dealers out there to put up with the customer service experienced here.So like I was told by the sales man I was told just about anything to get me in the door.A total waste of time.

Ronnie

24 de feb. de 2014

our sales lady karen shepard is one of the best salesperson we have ever delt with! she is great to work with, this is the third car we have bought from her and we will forsure be buying more from her in the future

Linda

24 de feb. de 2014

We had our oil changed and they did not git the shut hood all the way.we had to stoped on 275 to shut the hood. Other than that our experience was good.

Cheryl

24 de feb. de 2014

The only flaw I found with your new system is when I pulled into the garage for my oil change, I was not sure what I should do. Should I wait in my car until someone greets me or should I get out and go to one of the desk. I finally did leave my car so I could stand near the opening where the desk are to see if someone would help me. I did get help and the representative was friendly, helpful and responsive to my needs.

ryan3427

23 de feb. de 2014

Very courteous and respectful. Had a great selection to choose from. The dealership is state of the art. Service vented and waiting area amazing. And s no pressure sales approach.

Kellie

21 de feb. de 2014

I Love going there everyone is so polite. I feel like they are looking out for my best interest every time I come.

Kevin

21 de feb. de 2014

We are very happy with our experience at McCluskey Chevrolet. Donald Butts was a pleasure to work with and very thorough. He explained everything about the Equinox 100%.

Bette

20 de feb. de 2014

It was absolutely wonderful. Jeremy Huber took very good care of me and my car. Service time was less than I expected it to be. I was very pleased with the whole experience.

BARRYB68

20 de feb. de 2014

First time buyer at this Chevy Dealership, and may be the last!!!!!!!!!!!!! I received a new Chevy Equinox from my husband for Christmas on December 23, 2013. Well by January 20 2014, I had lost my Equinox to a accident (total lost). So my husband Took me to MCclusky to pick out what I was hoping to be my next new Equinox. Well I found the new one I wanted but it was getting late and they were due to close so we said we would return back to the dealership the next day to sign off on the deal that my husband had arranged, Well my husband had a flat . So I asked my sons fience to take me to MCclusky to pick up the vehicle that was presented to me as the deal my husband had arranged. Now this is where everything begun to change, First I picked up my Equinox and drove it home it seam to ride somewhat rough, but due to the weather we was having I thought that it was road issues, and it was dark outside. Once at home my husband wanted to see that I had in fact picked up my equinox. When your buying a new car or anything new you don't look for anything wrong with it ! No you need to look because we found a big dent in the back passenger door and on top of that it had 3 different tires on it ( and I thought it was the weather) . So when we took car back we showed Amber are sales rep. the dent and the tires and she said they would fix the dent and put new tires on it .when my husband looked over all the paper work he found that they sold me an extended warranty on a new 2014 Equinox that comes with a bumper to bumper??, and also didn't give us all are incentives off on it only giving us $2000.00 when we were to get $6000.00 off + - ? We are to go in tomorrow to see what or if anything they are going to do about all of this we will keep you posted on this outcome ! because this is not the first new vehicle that we have bought but it is at McCluskey Chevrolet and maybe the last . We have never been treated this way and felt deceived like we feel now that it would come down to doing this so that you wouldn't be next that they do this to ! we will keep you posted on out come !

William

19 de feb. de 2014

My fiance was shopping for a new car while I was getting the oil changed in mine. She had been emailing back and forth with the gentleman that she eventually purchased the car from. He was extremely helpful and knowledgeable about the different programs that the dealership offers. We received a great offer from him and are very excited about the new car.

David

19 de feb. de 2014

just visited the new service dept was great, our wait time was good expected it to be longer.Every one was very friendly enjoyed very much. Thank you Barb Wyrick

Kyle

18 de feb. de 2014

Great sales and service staff. Never thought I would come back, figured I can do my own oil changes. But they do a great job, even vacuuming and washing. Fast oil changes and free Starbucks, can't beat it. Friendly sales and service staff. Very pleased with McCluskey Chevrolet at the Kings Automall.

Heather

17 de feb. de 2014

The salesman was very up front with us and didn't mess around. We were in and out with a new cruze same day on a Sunday!

Ajmower

17 de feb. de 2014

Don Butts was knowledgable friendly through and went out of his way to help me.I would definitely choose him again to do business with. He made sure I knew allabout my car. He set up on star for me, and I was very thankful for that, as I hadno knowledge of this feature. Thank you Don for the wonderful experience at McCluskey Chevrolet. Anna Mower

lbstarr713

17 de feb. de 2014

We were most impressed with the outstanding customer service we received from Don Butts. He spent time with us and had us test drive both the Equinox and Traverse which we were interested in leasing. He gave us the information we needed on the vehicles which helped us decide that the Equinox was the better choice for us. He helped us understand our options on leasing this vehicle. Don was able to get everything ready for us when we decided to lease the Equinox and we really appreciated all the time and effort he put into finalizing the arrangements that had to be made so that we could drive our car home that evening.

Robert

15 de feb. de 2014

I recently visited the Reading Rd. shop for an oil change. Everyone is friendly and the service is very good. They did wash my car but the wash I'm sorry to say did not turn out good at all. The windows and the body were smeared and it felt like there was some kind of a film on the car. I don't know where the car was washed at or who dried it but my guess is that dirty towels were used to dry it. This upset me somewhat. I love my 2011 Impala and very proud to have it. I hope after the next time I wash the car the streaks and smears will be gone.

Roger

15 de feb. de 2014

Great place to wait to spend money. Comfortable and fun setting, with quality employees looking out for my best interests rather than making quick buck.

Kristina

14 de feb. de 2014

They delivered on the time guarantee on getting the work done and me out the door. That is very important to me and is something I really look for.

Tyler

14 de feb. de 2014

I like the VIP experience, I skipped over getting my car serviced at Mike Castrucci just to see the difference. The only thing I didn't like was employees hogging the coke/coffee machine before customers got what they wanted first. Although I really enjoyed the Cinnamon Sugar twist tie doughnuts I also noticed no plates/napkins to put them on and the doughnuts were never replaced. It would be nice to have them replaced and put in a bigger container with something to hold them on.

Alison

11 de feb. de 2014

My experience was great (love the new facility) except for the fact that no one came to get me when my car was ready. I sat around longer than I needed to.

Robert

10 de feb. de 2014

Kelly in service at Reading Road is awesome. I have complete confidence and trust in her. She is a great service advisor for your company.

Steve

10 de feb. de 2014

No one wants to hear their vehicle needs to be repaired. Jeremy took the vehicle in, diagnosed it and gave us a price, had it fixed and working great in a short time.

donaldnoi

10 de feb. de 2014

I gave the high rating because of Donald Butts. He asked me the key question: "What would it take to get your business today". Having a sales background myself,I could appreciate and respect the question.He was knowlegable and had a personality that gelled with mine.I'd certainly do business with him again.

Dwayne

9 de feb. de 2014

Kevin Phillips does a fantastic job could not be more pleased with his service. every one at the Westchester plant that uses your service is very pleased.thank you very much

Kevin

6 de feb. de 2014

My only complaint was after paperwork was all signd took awhile to get car and get away from dealership it was done in dark outside so we didnt get to look car over before we left. otherwise the whole experience was pretty awesome was really pleased with jc mcoy and was really impressed how the wife was included in the deal also she wasn't just brushed off like at other dealers thank you

Ajuanndel

6 de feb. de 2014

Kate was extremely helpful and constantly checked on me to make sure I was ok and comfy as my car was worked on and to assure me that they had no forgotten about me. I had meds that I needed to have prescriptions filled on and the man who shuttled me was extremely nice, opened and closed my door for me, gave me curbside service and made great conversation with me as we drove. The new lounge area was so nice. J enjoyed my cocoa and watched the huge TV. I honestly forgot I was waiting for my car to be serviced and it's absolutely the first time I can say I actually enjoyed my wait. Now that is service! McCluskey nailed it!!! AJ

Anna

6 de feb. de 2014

I like the service a lot, I have been a client for several years. Just last time they didn't do great with car wash - it was some greasy smudgy residue on the left mirror and driver's window. But in general they provide fast, good quality service.

Nicholas

5 de feb. de 2014

could not have had a better experience.i am 56 years old and have never had a new car.GM and MCCLUSKEY made it happen.thanks to all who made it happen. thanks again GREG WEBER,my sales rep. sincerely nick withrow

Seth

5 de feb. de 2014

I was treated very well, the atmosphere of the dealership is best I have ever been in....Everyone involved in the process was courteous and very professional

Joachim

5 de feb. de 2014

Needed a replacement remote control. It wasn't in stock, but ordered right away. It was available within two days and programmed within minutes.

sethmarsh19

5 de feb. de 2014

I felt like I was treated fairly and handled with professionalism and respect. The dealership experience is extremely comfortable and up to date. The employees were all courteous and as timely as possible.

Kyla

4 de feb. de 2014

I love the new look of the dealership. I enjoyed the comfortable waiting area. The wi-fi and the beverages are a nice touch.

William

4 de feb. de 2014

I had the best buying experience at McCluskey Chevrolet! The process was smooth and the people were extremely helpful and kind! Steve Brown is a gem of a person to have worked with in purchasing my new Malibu LS, he made everything worth the trip! Truly the best buying experience that I've ever had! Thanks again to everyone involved!~ William

Jeff

2 de feb. de 2014

Not only was my truck taken care of -- so was I. The Service Manager himself took me on a tour of the new dealership. Great new facility -- same great service department.

sponge15

2 de feb. de 2014

My overall experience was very positive. Paul Cluxton did a great job at explaining everthing necessary for me to make an informed decision. High woudl highly rate Paul to anyone looking to purchase a car.

Renee

1 de feb. de 2014

Being that I was there for quite awhile due to replacement of the water pump and the service department was extremely busy, it was still a pleasant experience.

Steven

31 de ene. de 2014

Quick in & out with the repair. Although, very very disappointed in only having the car for such a short period of time and having to replace the window switch as this should be covered under warranty. I purchassed the car with 12,000 on it and brought it in with the service issue while it was just over 36,000 miles. I still feel as though I was taken on the deal and had to pay for this. Not happy at all about it.The service department from scheduling through leaving once the repair was made was excellant. Just not happy about the over cost of the repair...

Frances

31 de ene. de 2014

Everyone was pleasant even though they were extremely busy. The car I was interested in was brought up to the front door before I even got there. It was washed and ready by the time I got through the paperwork.

Deanna

30 de ene. de 2014

Larry Mallot took the time to do a test drive with me to try and figure out the draft in the heating system. He discovered that it is when the defrost is on and the car heater is trying to maintain the temperature set. By raising the temperature the problem was solved.

George

30 de ene. de 2014

I WAS IMPRESSED THAT BECAUSE THE COLD WEATHER MADE IT IMPOSSIBLE FOR THE CAR WASH TO OPERATE, THE CAR WAS HAND WASHED FOR ME. ALSO IMPRESSED WITH THE PLETHORA OF AMENITIES IN THE CUSTOMER SERVICE LOUNGE (ESPECIALLY, THE STARBUCK'S COFFEE!!)

Lauren

30 de ene. de 2014

It was a smooth transaction with very friendly and informative people. They made buying a brand new car a great experience and got me a really great deal, too.

kadiecoop

30 de ene. de 2014

I came to Mccluskey with a trade in and not so great credit and i walked out with a brand new car (which i have NEVER had a brand new car) everyone I was in contact with made the transition smooth and made me feel like i was important. When you have not so good credit you tend to feel stupid knowing others know you made mistakes but everyone was truthful and helpful and as always i learned new things that i had no idea about. I would recommend Mccluskey to friends and family even those with blemished credit because i believe you are there to service the customer not to pick apart past mistakes you truly are there to help!!! Mark Hiltz is AWESOME!!

sojourn4storm

29 de ene. de 2014

First time buying a new car and the experience was seamless. Amber was a gem and helped me figure out my payment and financing, and didn't make me feel foolish and didn't talk down to me. She was very friendly and informative. The deal she got me was exactly what I needed and I couldn't be happier. Mark walked me through my finance paperwork and was just as nice and friendly as Amber. I'd definitely recommend McCluskey Chevrolet to my friends and family. Even other employees congratulated me on my new car. All around a wonderful experience. Thanks

Adrienne

28 de ene. de 2014

First time I went to Reading Road service normally go to Kings auto mall to my surpirse Terrence was there enough said. Vehicle was serviced in a timely manner glad to see the guy found my new service center again

Carl

27 de ene. de 2014

Katy, your service representative, handled all of my concerns with a problem with my car immediately, and the mechanic did a excellent job of locating the problem, and correcting it very quickly. I intend to stop in the dealership, to inform and thank them both for their help with the problem. Carl Siebert

cherokeelakes

26 de ene. de 2014

For the past several months, I had been looking all over for a used car that fit within my budget, preferably a Dodge Avenger. I had sold my car, but the guy who bought it was letting use it for a few days so I could find something else, so I was on a pretty quick time frame. Greg Holleran was the salesman who helped me when I went to McCluskey Chevrolet, and he could not done better! He found me a 2013 Dodge Avenger, that was in almost perfect condition, for an excellent price. Since he was new, another salesman, Corbin Stamper, helped him out. The level of professionalism and friendliness from both was great! I love the car, and will definitley be bringing my business back to the lot in the future, as well as refering anyone I know who is looking for a car.

Chris

23 de ene. de 2014

The recall was performed quickly, my vehicle was washed and returned to me in about 40 minutes. Fantastic job. And McCluskey has a beautiful new facility to enjoy while waiting for your vehicle. Top notch!

Jerrold

23 de ene. de 2014

I was completely satisfied. Josh Mullins was extremely helpful and went above and beyond to assist me. He treated me with the utmost respect and valued me as a customer. I have recommended people I know to come to McCluskey and ask for Josh.

sgwalton

23 de ene. de 2014

Paul provided fanstastic customer service. He was able to get us the deal we were wanting! Even after he sold us the Tahoe, he followed up with us to make sure the SUV was running smoothly. I would highly recommend McCluskey Chevrolet!!!

shutzel

23 de ene. de 2014

The reason I am giving Paul Cluxton a score of 5's is that he could not have been more helpful, curtious and profession. He answered all my questions, explained all the programs and help determain which of the financing options best suited my situation. Doing all this not only made the buying experience pleasant it also, I believed saved me money on the monthly payment.

Mary

22 de ene. de 2014

All staff at mccluskey are extremely professional, courteous, and aware of customers needs. The new showroom/facility is state of the art and make the wait time for service a pleasure!!

Michael

22 de ene. de 2014

This is my first time getting a new Chevrolet and the first time leasing a vehicle in Cincinnati, Ohio. Several people told me to try McCluskey Chevrolet, they have good pricing and good service. I must say the term "Sign and Drive" takes on a whole new meaning. The entire process of getting my new 2014 Chevy Cruze took only a few hours.I have never had such a pleasurable experience getting a new car. Willie Cotton was very helpful in explaining the option to lease the 2014 Chevy Cruze we got verses purchasing a used car which we really didn't want to do. Willie was very kind, courteous and patient with us throughout the entire process. I would highly recommend Willie Cotton and McCluskey Chevrolet to my family and friends.

Janet

22 de ene. de 2014

friendly, through, courteous, shuttle service very nice, communication very good. We love McCluskey & would not go anywhere else. Follow up is as usual wonderful! The team at this dealership is very efficient!

krista77

21 de ene. de 2014

Very professionalism, able to answer all questions. Went above the call even though store could not help me with the vehicle I was looking for. Offered to follow up if my needs change or if they can help in the future.

Michael12067

20 de ene. de 2014

Although the car I bought had a problem at first, they made it up to me with a 2014 chevy cruze for a loaner. They even paid for the gas that I put into the car.

bill02

20 de ene. de 2014

Corbin made purchasing a new truck as easy as possible (my wife even said that was the best car buying experience she has had yet). Corbin took the time to explain everything , answered all of our questions, even made a second contact date in case we had any more questions. I felt like i was dealt with fairly and will recommend him to others. Corbin even offered to come to our house to assist us with the new truck due to the bad weather conditions at the time of purchase.(snow)

Srowland

19 de ene. de 2014

Best dealership I've ever worked with. Paul Cluxton and Walt Kelsey will take care of any of your needs. They are great to work with.

tas9012

19 de ene. de 2014

Treated with the up most Professionalism. There NEW Facility is beautiful.Highly Recommend this dealership to anyone interested in being treated the way you want to be! Thank You! Tom

christianjames

19 de ene. de 2014

Very personal service. Drop off and pick up car at house. Extremely convenient fist class service. Trust Paul 100%. Only place I would buy a new Chevy.

Bobt19

19 de ene. de 2014

I deal with Paul Cluxton every time I visit. He is always friendly and has a great attitude. Always a great experience. Kudos to Paul!

thekyles

18 de ene. de 2014

Paul goes above and beyond. He really listens to what you are looking for in a vehicle and found what we wanted. Customer service is beyond exceptional. LOVE the loaner delivery when my car needed repairs.

jeffbrandt

18 de ene. de 2014

I've had tremendous experiences working with Mr. Cluxton and the service department at McCluskey Chevrolet. Mr. Cluxton is friendly, honest and extremely helpful in assisting me with all my vehicle needs.

hank45lc

17 de ene. de 2014

Decided to retire my 1995 GMC Sierra with 228,000 miles on it. Recently moved 17 miles further from work from previous address. Decided I needed something good in the snow,comfortable and fuel efficient. Took a Sunday morning drive down to McCluskey Chevrolet after seeing their commercial about a Free Lifetime Powertrain Protection on USED CARS, Say What? That got my attention!! My wife and I drove down there and met Salesman Jim Rooney, what a great guy!! He took the time to see what I was looking for, then started showing me around the lot there, then we drove down to another lot on Galbraith Rd. and found an awesome 2011 Chevy Equinox for a awesome price. Was there almost 8 hours looking at everything that interested me. Left that day with the "new" ride, awesome building, neat little lounge area, the blacktop parking lot sucked, but other than that, it was a great car buying experience. Thanks Jim Rooney for you super professional service!!! Hank & Becky Stephenson Bath,Indiana

katehildebrand

17 de ene. de 2014

We had great customer service provided by Paul Cluxton and Glen Allen. They both went above and beyond what we have experienced elsewhere. The dealership is extremely nice and offers many ammenities.

ghwig

17 de ene. de 2014

McCluskey Chevrolet worked very hard to find the car my wife and I wanted at the best possible price. Paul Cluxton provided us with options, expert advice and service. I think the biggest compliment I can give Paul is that I have recommended him and McCluskey to my family and friends. I do not know much about cars, however, I felt very comfortable working with Paul in every aspect of our experience. There is no doubt I will buy my future cars from Paul and McCluskey Chevrolet!!

cdhafling

16 de ene. de 2014

McCluskey Chevrolet has been wonderful to work with over the past several years. I have not purchased an automobile here, but I have rented vehicles and had service completed. I have always had professional and courteous interactions with all of the McCluskey team, and specifically in m y dealings with Paul Cluxton. When I am in the market for a new automobile, I will definitely be in touch with Paul and his McCluskey team. In the meantime, I will continue to go to McCluskey for rentals and service needs. Paul and his team have been tremendous to work with, and I look forward to being part of the McCluskey Chevrolet family for years to come.

fuzz23

16 de ene. de 2014

Paul Cluxton and his team at McCluskey Chevrolet are great to work with and exceeded my expectations. I've purchased 2 cars in the last 4 years and I will not go anywhere else. He made buying a new car simple and stress free. I still use Paul and his service department for all of the routine maintenance on my vehicles. What makes Paul stand out is his honesty and his work ethic to make sure you as the customer are satisfied. When you walk in the door you are treated like family and "not just another customer"! I highly recommend working with Paul and his staff when thinking about purchasing a new car or any of your car care needs.

hero0299

16 de ene. de 2014

I would definitely recommend them. They went out of their way to make sure we well taken care of. Even brought the vans we were looking at to the door, Would have even brought the vehicles from another lot. Awesome dealing with them. Thanks a lot.

dwall4541

15 de ene. de 2014

Paul Cluxton, Walt Kelsey, Bay Guidugli, and Bob Burnett are some of the most professional and talented individuals I have ever come across. They go above and beyond the call of duty.

WestsideCinti

15 de ene. de 2014

Paul Cluxton made buying a new car a pleasant and stress free experience. He was very helpful in helping determine what type of vehicle would fit our family and what was in our budget. We felt very comfortable with the entire buying process and would recommend McCluskey Chevrolet to all family and friends. Ask for Paul and you will not be disappointed. Thank You Paul!!

mwiegman

15 de ene. de 2014

From the day we purchased our Suburban ten years ago, Paul Cluxton and the service team at McCluskey have provided great service to our family. We appreciate all of the things that they have done over the years and we will certainly purchase from Paul when the need arises.

natsteller

15 de ene. de 2014

Paul Cluxton along with the entire staff at McCluskey are top notch, i would never go else where or have my vehicle serviced anywhere else but McCluskey! They are friendly, really listen to what you are looking for in a car or service issues you may have. I don't feel like I am dealing with a "used car salesman" anytime I deal with McCluskey, keep up the great work! #1 dealership in the city!

WalkertonWacko

15 de ene. de 2014

I am sold on McCluskey Chevrolet. I have worked with Paul Cluxton and Greg Weber on both new car purchases and service work and they never disappoint. They make car buying easy and dare I say FUN! Their honest no nonsense approach has made be a believer and I am a McCluskey buyer for life. I have recommended Paul and Greg to friends and family and in each case the results have been the same. FANTASTIC! Save yourself time and money and use McCluskey Chevrolet. You will be glad you did.

simonmoney

15 de ene. de 2014

I have bought and leased many cars throughout the years. The smooth, quick transition for my purchase was unlike any other purchase that I have experienced. I had only a half an hour in the dealership on my final day of purchasing. This was due to Paul Cluxton being organized and proactive prior to my final visit to take my car off of the lot. That is always the most exciting time because you get to smell that new car smell!! I love my Volt so much because I rarely need to go pump gas.Thanks, Chris

nmartinchastang

15 de ene. de 2014

I would recommend this dealership to anyone. The People at McCluskey are very friendly and honest. They stand by their product and are always available for any questions you might have after you buy a car from them.

Cmjames3900

15 de ene. de 2014

Excellent service from entire team, beginning with Paul Cluxton and Walt Kelsey. Attention to detail and knowledge of the brand really stood out. Very highly recommended.

PhilWesterfield

15 de ene. de 2014

I have bought 2 cars with McCluskey (Paul Cluxton) in the past 10 years. I will be purchasing a new car in late 2014 or early 2015 and will definetly be buying from McCluskey.They answered all my questions, not only about the car, but also on trade-in and finance options.

Westlindac1

14 de ene. de 2014

My experience was great. I have never been in a dealership as professional as this one. I was very nervous going in and every member of the staff I came in contact with made me feel very welcome and comfortable. I was in the graphic arts business for over 25 years and the graphics in the dealership are spectacular. My salesman, Bay, was very professional and not the typical pushy salesman. I told him what I was looking for and he delivered. I will highly recommend your dealership to my friends and family. Thank you.

Treyes

10 de ene. de 2014

My wife and I were shopping around for an SUV for her. Not being sure of which make or model would appeal or fit her small frame, we decided to go from dealership to dealership in the Kings Auto Mall area. By the time we walked into McCluskey Chevrolet, we had visited 3 other dealerships and walked around their lots in the rain to see to test drive their cars. One salesman even had us walking around their lot in the rain looking for a car he couldn't find while offering us other cars we weren't interested in. Frustrated and wet we stopped at McCluskey's and were immediately impressed with the place. We met with Vince Summerlin who was polite and took the time to sit down with us and listen to what we were looking for. He offered us coffee and snacks and showed us what they had in inventory. Once we found one we liked, we stood up to go see it, but Vincent asked us to wait till he went out in the rain and pulled it up for us. That was a very nice surprise. It took us a couple more visits and email conversations before we found the one we liked. During the whole process, Vincent was very professional, knowledgeable and a pleasure to work with. He wasn't pushy to just make a sale, but made sure we had all our questions answered. If he's an example of the kind of service we can expect from McCluskey Chevrolet, I can see us returning here for all our automotive needs for many years to come. Great work Vince. Five stars all the way.

TJCA

9 de ene. de 2014

Drove an hour for a Ford Excursion only to get there and found it was sold that morning. But of course they had plenty of other vehicles to show me. I once believed ambulance chaser's were the bottom now I'm convinced its car salesmen! Do not use this dealership.

karl0023

6 de ene. de 2014

I was looking for an unbelievable deal on a 2013 Chevy Pickup at the end of the year. I owned 2 vehicles and did not need a new vehicle at this time.I found a Siverado that I was interested in and put in an offer via internet. The salesman called me back and stated that he thought they could get to my price request. On arrival I met Mark and talked for a while. I expailned my position and made an offer. The counter offer was $3000 more than the price that I had offered via internet. After 4 hrs of negotiations I left. The dealership called the next day saying that they thought they could get closer to my price. I also did more research on the truck I was looking to buy, but also reviewed the amount the truck that I currently owned could recieve in trade. I realized that my initial offer was very aggressive, although fair for the situation. I came back 3 days later and we agreed on the best offer that was submitted on the previous visit.Overall I had a good experience and the salesman Mark Sturwold was easy to like and very honest. The only complaints I had were that the truck was a Demo with 7K miles on it, which was not advertised on the website. Also, the 2nd day that I visited the dealership, and after I had agreed on a price and financing, it took 1 hr and 15 minutes to get the car ready for me take the truck home. The truck interoir was not cleaned at all and the truck bed had debris from employee activities.

yogamime

6 de ene. de 2014

These guys took their time to help me choose the best truck for me. I originally wanted a regular cab with an eight foot bed, but Shawn talked me into an extended cab and I'm very happy with it. He gave me a lot of insight into what to look for in a truck and has been helping answer my questions ever since. I've gone back several time for service and they have taken very good care of me. Once they even walked me out to my truck because they had parked it outside the service entrance. I heartily recommend this dealership.

Jenna

3 de ene. de 2014

Shawn was great to work with. He made me feel comfortable and at home, kind of like talking to a friend. He did everything possible to get me what I was looking for and at the price I was wanting. I would certainly recommend him to anyone wanting to buy a car. The service of the whole dealership was amazing! I love my car! THANKS to everyone at McCluskey Chevrolet!

Erkle7816

3 de ene. de 2014

I have bought 6 New vehicles off McCluskey since 2011 and although I have not been completely satisfied with all your salesmen, I am completely satisfied with Alex K. He has sold me three new vehicles in 2013 alone, he has bent over backwards to accommodate me. I have dealt with a lot of salesmen and I would have to rate him at the top. I don't care who you hire, but Alex is a top notch salesmen. This guy was/has been VERY patient when showing me vehicles and truly acted as if he wasn't so much worried about selling the vehicle, but making sure I bought what I was wanting. I'm sure if you'll check your records you'll see that I've bought over 10 vehicles from McCluskey dating back to 1994. I'll promise you this as long as I can deal with a guy like Alex K. or Eric Bohannon (wonder where he is) I will continue to give you my business. BTW I love the Coke machine and thanks for your quick response, I received your email in less than 2 days. If I receive the survey you'll get the highest rating I can give. See ya in 6 months,Eugene BaileySent from my iPhone

Jenna22

3 de ene. de 2014

Shawn was great to work with. He made me feel comfortable and at home, kind of like talking to a friend. He did everything possible to get me what I was looking for and at the price I was wanting. I would certainly recommend him to anyone wanting to buy a car. The service of the whole dealership was amazing! I love my car! THANKS to everyone at McCluskey Chevrolet!

Luvang13

3 de ene. de 2014

Mccluskey is a great place to buy a car, they will work with you until they get to your price. Mark Sturwold is an awesome salesman to work with. He's very friendly & will get you the deal you need to get you a car.

G&D Equinox

1 de ene. de 2014

I was welcomed on the lot by Greg with a smile and a THANK YOU for coming in. You can get a car from anywhere, prices are similar wherever you go but in the short time we spent together it is rare that you meet a nicer human being than Greg Weber. You could tell that he enjoys what he does and treated my wife and I as if we were the only people that mattered in a super busy showroom. I encourage anyone in the market for a car to see Greg and work with a genuine nice guy who treats customers like family!

cajunmama4

30 de dic. de 2013

What started as a bad trip, ended up with a great car and a good interest rate.The Sales pleasant and helpfulThanksBecky Spencer

Jaron216

26 de dic. de 2013

At first I thought my experience was going to be great like the last 2 purchases I made here but after 2 days of back and forth I left without purchasing a vehicle. This would have been my 3rd brand new car in 9 years from this dealership but I went somewhere else and purchased my new car for a better price and no back and forth negotiations.

MDickert

24 de dic. de 2013

We were searching for a small SUV for our family. We researched many SUV's on the market. We visited approximately 9 dealers and drove each of their SUV's to see which vehicle felt the most comfortable and gave us everything we were looking for in a SUV.In the end, we purchased a Chevrolet Equinox 2LT.The Equinox gave us the room we were looking for in an SUV along with the most comfortable ride. We were very pleased with our salesman, Alex Kerth, who worked tirelessly with us. He was always pleasant and never showed any frustration with our indecision on which brand and in the end which model we would go with. We would highly recommend Alex Kerth and McCluskey Chevrolet to anyone searching for a new vehicle. Alex was one of the most considerate and professional salesmen we encountered during our time searching for a vehicle.Also, from the sales staff to the showroom the entire experience at McCluskey was a good experience.

jediracer

19 de dic. de 2013

I was shopping for a new truck and Jim was extremely helpful and informative during this process. I gave him a list of my needs & wants and he was able to find the perfect truck for me. He was not pushy in any way and made sure I was happy with ever aspect of the deal.I highly recommend Jim Rooney and McCluskey Chevrolet!!!Thanks again Jim for the best vehicle buying experience I have ever had.Jared

CincyDan

19 de dic. de 2013

We responded to an internet ad. I called and they confirmed it was available. When I arrived they said it wasn't at that lot. When they called around they found they no longer had it and quickly tried to get us into another vehicle. We were tired of looking so we tried some other vehicles and landed on something different that we weren't crazy about but we negotiated a deal. After chasing a toddler around a loud dealership for over 6 hours we were told to come back the next day to complete the deal and pick it up. We had agreed to price, terms etc. and had the financing in place...just needed to complete the paperwork and it had become later...well after closing. No problem we thought. Later that night I get a call and it's an apologetic sales person telling us that the sales manager had changed his mind saying he could not sell us that vehicle at that particular price. I couldn't believe it. After having purchased many vehicles from dealerships I had never had that happen. The next day we went elsewhere (a dealership in Kettering) and in less than two hours drove away in our new van...exactly what we were looking for - a complete opposite experience. To add insult to injury I received calls for weeks afterwards asking us if we were ready to buy despite many pleas to stop calling us. STAY AWAY FROM THIS CAR MILL!

wolfheart57

19 de dic. de 2013

I am happy with the sales and service department the done everything the said the would Corbin is a great salesman yes i will be back again Mary Simmons

Keeshr89

19 de dic. de 2013

I am so happy with the oil change EXPERIENCE I received Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He was very professional in showing me to their new wait area. The complimentary snacks and drinks were just the beginning. I had the ultimate experience in their private relaxation room. I got a full body massage in their massage chair while watching my favorite show! Then to come out and see that not only was my car washed but Kevin assured that the team CLEANED the inside and outside of my vehicle. I am sure I won't receive this service anywhere else I came to work and made my co workers jealous describing my experience to them!

artismae129

17 de dic. de 2013

Glenn Allen was excellent! I was hesitant about purchasing/trading in my car for another one, but Glenn was on the same page as my family; I deserved it. Why not treat myself to something nice! So, here's to Glenn for making my "40 & Fabulous" birthday present to myself even greater! :)Carole Moore

iceman39

11 de dic. de 2013

Unfortunately I am very disappointed by the after purchase customer service provided by McCluskey Chevrolet sales department. I recently purchased a demo 2013 Chevy Equinox with 7,000 miles on it. I was referred to McCluskey Chevy by Costco, and was unable to meet with the Costco representative because he (Donald Butts) kept cancelling appointments. I was tired of waiting for Mr. Butts, therefore I requested another Costco reprensentative and they referred Mr. Rooney (who by the way did not know anything about the Costco program). During the purchase everyone was very helpful, but unfortunately not after. When I purchased the vehicle there was no second key, I had to return to the dealership another day to retrieve it. Mr. Rooney informed me that it was ready for pick up, but when I arrived I had to wait for them to make it. The vehicle did not have any windshield washer fluid. Unfortunately we discovered this during the recent snow storm, when we were unable to see the road, nor clean the windshield. We pulled over and used water, which didn't last. We (my wife and kids) had to return home and switch vehicles. The oil change light went on. Apparently the oil was not changed before selling the vehicle to McCluskey Chevrolet customers. Unfortunately I'm not done yet. I was informed by my sales person that if I give him a good review on the survey, he would throw in a free wash and fill up the gas tank. I completed the survey and informed my salesperson of this, but he had to verify it with the office personnel. He informed me that he will contact me the Monday after Thanksgiving, but today is the 9th of December and I have not heard from him yet. I called the dealership and asked to speak to a manager, I was disconnected. I called back on the 2nd of December and left a message for the manager to call me with another sales person. Once again I have not heard from anyone at McCluskey Chevy. Needless to say I am very disapointed with the sales department at McCluskey Chevrolet. I purchased the vehicle as a gift for my wife and I'm very disappointed that I did. I was hoping for a great experience at McCluskey Chevrolet considering how much money was spent ($4 million) to renovate it and make it the nicest looking place to buy a vehicle, but I also read how customer service oriented they are. Very Disappointed........ thank you for your time and good day......

josephddsn

5 de dic. de 2013

Well for starters i was in the market for a vehicle and thought i would give mccluskey cheverolet a call. I spoke with a salesman by the name of TJ Larkin who was very helpful and courteous, so much so he eventually sold me my vehicle. I still check on him while he's away in college. I then had the pleasure of coming across Karen who helped me out tremedously when any problems arose i have to say thank you to both of these individuals. The one employee who has given me the most satisfaction besides the two mentioned would have to be Kevin Phillips night shift manager. Kevin takes care of me every time i come to service, you see i work second shift so the fact that you guys have service opened mon-thurs till 3am really is convenient for me and Kevin always makes me feel like the most important customer he's ever had. So i must give Mr. Mccluskey his just deserves with the way he has developed not only a top rated car dealership but for also having the best service center in town. He has developed a top notch facility and also an environment that has his team on the top of their game. In closing i will always refer customers to you guys for sales and service. Thanks again guys for making my experience at mccluskey so satisfying.

jamies4paws

16 de nov. de 2013

My husband and I highly recommend Jim Rooney! He went over and beyond to make our experience there at Mcclusky a great one. This is WHY we gave a 5 star rating! Thanks again Jim! Jamie

fujicoco

8 de nov. de 2013

Kevin Phillips was very friendly and professional. He explained the safety hazard of continued driving of the vehicle with the recall issue. What really impressed me was the no pressure to sale me other products or services during the check in process. Susan PhoenixCincinnati OH

big8ball

30 de oct. de 2013

After my previous review and as in my reply to my review. I hhave changed my perspective thanks to Mr Kelsey and his genuine concern for how his company is perceived. I was quickly and decisively taken care of, once he was made aware of my situation. Furthermore I recommend that if you are not happy or have any concerns that you ask to speak to him. I must say in all honesty- he got back to me right away!!!! Thank you sir and Cudos for making me feel like a valued customer.....

Nateacreman

28 de oct. de 2013

I would highly recommend this dealer to anyone looking to buy a new vehicle. Shawn did a stellar job at getting us the vehicle we were looking for and bent over backwards for us on the financing.

pugesek31

21 de oct. de 2013

Where do I begin! As soon as I got to the doors, they were opened for me and several other times I went in and out they opened the doors, which is awesome in the rain! The lady at the front was very friendly and made small talk which was nice too! The entire dealership is state of the art and top of the line. I love the blues and oranges throughout, tons of seating and it's laid out so well. Besides, who doesn't love Starbucks coffee while you wait or your own custom mix of Coke! Karen & Paul are fantastic and didn't belittle us due to our credit situation! We are in a credit rebuild stage and really needed a car! We went to a few other stores and no one was able to help us like Karen & Paul. They were honest, which is so important, and fair on pricing. We drove away in a brand new car and we couldn't be happier. I never felt rushed when making decisions and they were very organized and had answers for us quickly. If you have credit blemishes and need help, don't go to any other store, do yourself a favor and come here first! All of the salesmen were friendly and great, and Karen took really great care of us and answered every question we had! Thank you for helping us rebuild our credit and getting us into a reliable, brand new car!

florimonte

16 de oct. de 2013

I have been going to this service center since my Saturn dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This last visit was for mr "check engine light" was on. It was due to a faulty gas cap (which I had replaces numerous times when still with Saturn). After they were done and I was wakked to my car, he checked the cap and was nit hapoy with the loose fit. He tgen took it back in ti get it fixed right. It is that kind of care that I receive every time for any reason. I will buy my next car from them just fir the service departments professionalism and courtesy I receive there all the time.

crazyvietnamvet64

16 de oct. de 2013

Last week I started looking for a newer vehicle I called the 761-1111number and was talking to this great and very nice lady Terry ,terry hooked me up With Karen Shepherd sales manager ,Karen is a great person very personal ,friendly but everyone that I talked to were friendly, Karen then Introduced me to Alex Kerth my sales person OUTSTANDING I went to McCluskey Chevy Kings Auto Mall ,Alex got me a better deal on a newer van than Iwas looking for with lower miles ,and saved me money, And the Finance Manager Avery Sylor was great so for all people who think they cant be financed great news I have terrible credit and I got financed,Everyone from car prep people ,receptionist to mechanics and all employes of McCluskey Chevrolet do an outstanding job I will always think of all of them as my new FAMILY and FRIENDS Thanks to all my new FAMILY at McCluskey Chevrolet Kings Auto Mall

SGisME

8 de oct. de 2013

I was interested in a used car advertised online. I responded online and got a call for a representative from McCluskey (I don't recall her name, sorry!) and was suggested I see Bay. I went in and looked at the car, and in talking to Bay found it to be extremely high mileage and in asking what I was interested in drove a used Camaro. While doing so, I also looked at new Camaros. Bay helped locate financing though the dealer that was significantly lower on a new Camaro. After driving a new model, I was surprised at the power and ride quality of the new Camaro. I was able to choose from several colors and a wide variety of available options finally settling on a dark blue model. I drove it and in a short time decided it was perfect for me! Bay was able to put the deal together for me and my wife and I signed the paperwork and I drove my new 2014 Camaro off into the sunset. Actually it was the middle of the afternoon on a cloudy, rainy day, but you get the idea! I have taken several "pleasure" cruises in my new Camaro and every time it turns heads and gets several comments ranging from "nice car" to a group of 5 people at Target coming over to ogle and "ahh!" In the parking lot! Absolutely LOVE my new car and greatly appreciate the new McCluskey Chevrolet and especially Bay for making it all possible! Did I say "I LOVE my new car? I DO! " cause I do, and I highly recommend Bay and the entire McCluskey organization for making it happen especially if you need/want a new vehicle! BTW I stopped by the service department to ask a question about an add on and they were busy with a wide variety of cars for service. So I decided to come back another time when a guy from rentals asked if he could help. He went out of his way to help me and find the right person to answer my questions. Not only did he find that person, but within minutes several of the other service people became "free" and each and everyone welcomed me and went out of there way to help out! Great organization. Go there first or go there last, but definitely go there before you buy anywhere else. You will be well taken care of at McCluskey! ! ! !

cincysuzyq

2 de oct. de 2013

You guys ROCK!!!!!!!!!!!!!!!! These two guys, plus Avery, the finance manager who "worked" my deal, were all so friendly and so helpful to me, and made me feel at ease. They went to great lengths to get me "bought" in a vehicle-a peppy little Toyota Yaris-that they knew I could be happy with. The deal they did for me was very do-able, also, and they walked me thru everything with great patience and competence. I have bought many cars before this, but I think that from now on, I am going to do my buying at McCluskey, and look or Mark and Alex, and of course, Avery, who went over and above to get me the best deal possible!!!!! Many, many thanks, guys!!! Also, the receptionist was so nice, she even looked up the number to JimmyJohns for me. From the first moment that I walked into that dealership until I happily drove away in my cute little red Yaris, everyone treated me with kindness, friendliness, and respect. It was a very different car buying experience! I will definately go there in the future.

AnnaW

30 de sep. de 2013

When I was still trying to decide if I wanted to buy from this company, the salesman asked that I put a deposit on the car to keep them from selling it to someone else. I gave him my card number, because I was pretty sure I'd end up getting the car. It was what I was looking for and I knew I could get it financed, which is an issue for me since I'm in the process of rebuilding my credit. When I came in, the deposit had not been taken. When I asked the salesman about this, he said they didn't actually need a deposit. I thought that was a little odd, but not a big deal. I had a $1300 down payment that I offered to present in cash or with a check, both of which were refused. The salesman said he would use the debit card I gave him. The money was in that account, so although I thought this too was odd, I agreed. After 6 HOURS in the dealership (a temporary trailer with no refreshments and external bathrooms since they were re-doing the main building), the deal was done. I signed the paperwork and drove home in my new car. This was August 10. A week later, the down payment was still sitting in my bank account untouched. I got a call from the salesman about this time asking for my debit card number. He had seemed quite forgetful (needing to be reminded by the finance guy to get the temporary tags among other issues), so I thought perhaps he'd misplaced the number or written it down incorrectly. He didn't indicate that anything was wrong and I went about the rest of the day. Weeks went by, and the money was still sitting there in my account untouched. After a month with no call, and no money being taken out, I thought the same thing must have happened with the down payment as with the deposit. Well, about a week ago I got a call from the salesman. Before I could answer, he hung up and dialed MY BOSS. I called him immediately from my own phone and he told me the down payment never came out, that it failed. I told him I no longer had the money, that it had been long enough I spent it on bills. He started texting me, so I requested his manager's name and number to set up a payment plan so this could get taken care of. He gave me a name and a number, which turned out to be a fax number. When I called the "Main Number" from their website, I got a Truck Parts department. I called back into sales and requested the "manager" by name. She said she was not the manager, and gave me the name / offered to transfer me to his actual manager. This person didn't answer the phone and had no voicemail for me to leave my contact info. After 4 or 5 rings, the call just disconnected. Now I'm getting text messages from some other employee there I've never met / heard of. This is ridiculous. I have never encountered such a mess of a company in my life. I will never buy from McCluskey again, and I urge others to think twice before dealing with them.

Ingrid

17 de sep. de 2013

I had a bad experience by the Huffman's on September 13th, and left the dealership stunned and shaken. But the following morning, I received an apologetic phone call from the President of McCluskey Chevrolet, who had taken special attention to take care of what had happened and turned everything around. I couldn't say enough for everything he did to make my buying experience so much more pleasant. Plus - he even went an extra mile that I won't elaborate on, that shocked me. I will HIGHLY recommend McCluskey Chevrolet and continue to buy cars from them in the future even though they are an hour from where I live. I'll go the distance to a reputatable dealership. Plus - the new showroom looks like something out of the future.

marcumac

15 de sep. de 2013

Greg was an outstanding sales professional, at no point in time did he place me under any sort of pressure, he knew how to make you feel valued and did not waste my time. His level of courtesy alone was a contributing factor to my choice to lease from this dealer. An overnight test drive was even offered and helped me to get a better idea of whether or not I enjoyed the car enough to live with. Before I finalized my choice of a Cruze, Greg walked the lot with me and showed me several other models for comparison. I couldn't be happier with the service and I look forward to a continued relationship with the folks at McCluskey.

Latvieta

13 de sep. de 2013

Is this website honest enough to put the bad with the good. They get you in after approved with an agreeable deposit and have you drive the car. Then take your cash...you sit there for 3 hours with visits where I was sittiing to break up the 4 hrs I was there. Total time. Then they tell me - they need more money down or else the deal is off. They degrade you, humiliate you and DO WHATEVEN IT TAKES to get MORE money from you. The Hoff brothers (of Huff"s), are dishonest, immoral, and dirty. If I were in combat - I would NOT want to have them covering my back. Who wants to deal with down and dirty company like this!Four years ago - I had signed a car loan contract with McCluskey and a creditor. Two weeks into my having the car, they tell me I need an addtl $2000 in order to keep the car, because the lender didn't see the bankruptcy I had done 9 yrs prior. They run the credit burea - how in God's name could they not see it. That is the first thing to show on anybodies credit bureau. I should have known better than to go back to mcCloskey dealership.

mzurface

12 de sep. de 2013

they have a friendly staff,very knowledgable,great selection,no hassle and close to home.my family have purchased several cars from this dealer and all have been satisified.

billdatt

11 de sep. de 2013

Greg and Paul went out of their way to get me into the exact car I was looking for!Customer service has always been spectacular when dealing with Paul Cluxton in the past, and Greg Weber was just as great to work with!

kader

10 de sep. de 2013

Best dealership and salesman I have ever had the pleasure of dealing with. Alex did an amazing job helping me find the car I wanted. Thanks for all your help I look forward to dealing with you again!

Riesenberger

10 de sep. de 2013

I have complete trust in Jeremey Huber as a Service Manager and I recommend working with him on anything. Top notch as a person and a service provider. I wish that everyone I worked with was as good.

kjathome

31 de ago. de 2013

As a female customer, I would recommend this dealership to others but I probably will not be returning. I worked hard to make timely payments on my trade in thinking I would get a better deal now but I didn't. If it is in GOD's will for me to continue to make timely payment and improve my credit score even more over the next eighteen months, on my sixtieth birthday, I will be purchasing the car that I want not what the dealership picks out for me. This purchase began with a call to your dealership inquiring about a lower payment and/or interest rate. Your guest relations person said "Sure we can help. come in" Words were used that made me believe if I purchased from McCluskey as a returning customer, I would receive a much better deal than I accepted.The customer service was great. all employees greeted me and I felt like I was important until you see the numbers. As a returning customer, the car I am paying now for is NOT a better deal then my first purchase- right out of bankruptcy. During my first purchase, I feel the saleperson then, Elizabeth H. provided better serviced me as an individual then, Greg Weber. Elizabeth recognized that as a mature single lady, I desire not just a car but some of the luxury provided on this car. Greg Weber made the sale but I do feel it was the sale he was after more then realizing that I worked hard to get this point in my life and not sale me a car better suited for my twenty seven year old daughter then myself. The arrangement I now have is pretty much the same on a lower quality car, some deal. After driving this Malibu LT, it feels like a toy car compared to the 2011 LTZ I traded in. Even with all the smiles you see on the lot when making the purchase as a returning McCluskey customer, I fell my purchase could have been given better consideration. I was again told that if I paid for my car on time, in two years I would be able to get lower payments and a better interest rate. Well two years later, now I hear "negative equity" is holding me back. Well like I said in the beginning, if it is in GOD's will in eighteen months, I will be purchasing another automobile and at that time, I will make the decisions.

julierose

27 de ago. de 2013

We purchased a 2004 Pontiac Sunfire for my son Taylor Kincaid...actually I should say my son purchased it. This is his first purchase he's financed. We had some issues with financing and Alex Kerth worked tirelessly to make this deal happen. We were extremely happy with the service we received; Alex made us feel like we were his only customers...eventhough of course I know we were not. When Taylor took his vehicle back in the day after purchase, the service department did almost $1000 of work on the vehicle as no charge to him. We feel that our 20yo son got a safe, reliable vehicle and we couldn't be happier with the service we received. We will recommend McCluskey Chevrolet to all we know! Thank you!

McCluskeyNOMORE

26 de ago. de 2013

This is in reference to a review posted August 7, 2013 under the name McCluskyNOMORE: On August 19, 2013 the president of McCluskey Chevrolet contacted me and acknowledged my dissatisfaction with my experience with their service department. He agreed to fairly compensate me. McCluskey Chevrolet has acted in good faith to satisfactorily resolve this situation and I no longer feel wronged..

Maiko S

24 de ago. de 2013

On August 19, the president of McCluskey Chevrolet contacted me and acknowledged my dissatisfaction with my experience in June and July 2013. He has agreed to fairly compensate me. McCluskey Chevrolet has acted in good faith to satisfactorily resolve this situation and I no longer feel wronged.

B'lou Equinox

10 de ago. de 2013

Doug is super awesome and patient! Thanks for my new Chevy Equinox!! He stayed late just to make sure everything was to my liking and I left the lot with a huge smile on my face! I recommend him to everyone!

rydavison

4 de ago. de 2013

My experience was amazing overall, with just one negative. Alex Kerth, the Sales Consultant I worked with, was everything I want in a car salesperson. He had good knowledge of the product, was friendly, and not too pushy. He also knew how to make a sale. Everything I experienced with him was excellent and I felt like I was in good hands the entire time. Other staff members around his desk were friendly and engaged me in conversation as well. If I could base my entire experience off of the sales staff, this would have been a 5 star review.Unfortunately, my experience with the finance staff person (I believe his name is Avery) was less than ideal. It began with me feeling like I was talking to a post. He may be forgiven for not showing emotion (or signs of being human), as that is just how some people interact (or don't interact) with others. Unfortunately, he was also entirely too pushy with some of the extras and at times made me feel like I was stupid or wasting his time as I read through the documents before signing them or asked questions. He also pushed me for information that was in no way relevant to the situation as he tried to get me to buy some of the extras. Overall, this was a great experience buying a car. I would like to thank Alex for the personal attention and assistance through the process. I would also recommend that McCluskey do some auditing of the financing staff and their interactions with customers. Thanks again, and I love my 2012 Chevy Cruze!

jeremysand1

3 de ago. de 2013

I was in the market for a car and have heard great things about McCluskey Chevrolet in the past. I normally shop around from dealership to dealership when buying a car, but McCluskey was my first and last stop. I found the exact car i was in the market for and Karen Shepard went above and beyond to make sure i got that car at a very very reasonable price. My over all experience was OUTSTANDING and i will reccomend this dealership and Karen Shepard to family and friends and will definitley be back in the future. Thank you McCluskey Chevrolet for making my purshase so enjoyable!!!Satisfied customer,Jeremy Sand

mkim65

29 de jul. de 2013

This is the fourth car we have purchased from McClusky in 2 years. Karen Shepherd has taken care of us every time. We will continue to purchase our cars from McClusky and Karen Shepherd! She is very knowledgeable and wonderful at taking care of everything for us and making things run as smoothly as possible! We are thrilled with our cars, Karen, and McClusky!

tree7607

6 de jul. de 2013

Great sales and service. I will recommend all my family and friends to Doug burns for their car needs. the staff was outstanding and very helpful.

Dan

14 de jun. de 2013

Asked a specific question, received a generic, form-email. I was then put on an email list without being asked. They are now marked as a spam source in my emails.

somewhatsatisfiedbuyer

6 de may. de 2013

We went to the dealership based on advertised used cars. When we arrived, none of the cars we were interested in were on the lot. They had been sold, or they just didn't know where they were. In fairness, the dealership is under construction. The lot and temporary offices are very disorganized. Our salesman was new and the more we listened, and talked to others, several of the sales people were new and unfamiliar with thier products. That was a big drawback. After talking to the finance office, we had our options explained to us and we then were asked to pick out a certain model of car. We had to search their lot for the cars that they had instead of being led to cars that we were interested in. Once we decided on a car to purchase, we had to wait to meet with the finance office. We had to wait nearly 2 hours to sign the paperwork. All in all we were at the dealership for more than 5 hours, not leaving until almost 11pm. On a positive note, they did find us a lender with an interest rate much lower than expected and that saved us significantly.

willandt

20 de abr. de 2013

The visit didn't start out that great. Without going into the details lets just say Gary taking us and Walt making everything work out Perfect was awesome. Walt worked hard on getting us what we needed and the payment we wanted. He is an asset to the company. Gary kept us informed and in the loop the entire deal. We won't ever go anywhere else to buy a car I can tell you that for a fact!!!! Thanks guys fir everything you are Awesome!!!!

mdcw31

4 de abr. de 2013

Update: After posting the below review of McCluskey Chevrolet I was contacted by their President who explained just how important Customer Satisfaction is to him and that he would be glad to be my primary contact going forward with any issues. It was pleasing to know that the leaders in that organization understand and acknowledge a dissatisfied customer. Since posting the below review, my issues have finally been resolved. I purchased a used 2011 truck from McCluskey Chevrolet in February 2013. It was the last day of the month so they insisted that I sign and they couriered the documents to my husband for his signature and I was promised that copies of all signed documents would be mailed to me. When I waited one week to inquire where the documents were I was told my salesperson no longer worked there and his manager would be taking care of our needs. I was then contacted over 3 weeks later that we needed to come in and sign again because the amounts on my original paperwork were incorrect. We obliged and resigned our paperwork to just be contacted later that afternoon to come and resign for the 3rd time due to another typo on our paperwork. After 3 (40 mile) trips to McCluskey Chevrolet we have owned this truck for 5 weeks, our temporary tag has been expired for over 7 days, and after dozens of emails/phone calls to the manager we have still yet to receive any copies of our paperwork or our license. A return phone call is not to much to ask when making a purchase. The quality of my vehicle is outstanding, but the Customer Service we have received has been disgraceful.

Carl Matthews

27 de mar. de 2013

Took my 2011 HHR in for Oil Change and Air Filter replacement, William "Bill" Stoufffer said I needed additional repairs totaling $945.00. I declined. Later Bill said that some Air Mass sensor was issue/loose and that Tech resolved. Twenty miles later, around 8PM my vehicle stops working. I am stranded. Tow truck operator comes and disconnects sensor and my HHR stays running. I have had previous oil changes, but all of sudden have issues related to that area of air flow where air filter replaced. Engine light now on + ESC Service light on. Never before. I am angry and no confidence in this Service Department.

waltherpp

12 de mar. de 2013

Great Service! I made it clear what type of vehicle I was looking for, and they got me what I wanted. No attempt to push me into a vehicle I didn't want. I will definately make this my first stop for all new vehicle and service needs!

Dee

7 de mar. de 2013

Worst experience ever.I understand I don't have a brand new car but my money is just as good.Right from the jump I feel these people did not want to help me then after making an appointment just to get my car looked at it took them 3 days to tell me they can't find the problem.but they charged me 100 dollars..Long story short never again

Rita Gwinn

3 de feb. de 2013

I spoke with Jeff Queen on 3 different occasions about an application I had filled out on line for their GUARANTEED FINANCING. I told him I did not have any down payment money and he assured me he could still get me in a car. I drove 1 1/2 hour to the dealership in bad weather to get a vehicle. When I arrived I was not able to work with Jeff because he had fallen on the ice. He was in the dealership and I spoke to him but was referred to another salesperson, Linda. This was at the Colerain Store. Linda asked me more questions and filled out still another application then told me that I didn't qualify for zero down on a car. It was because my income was less than $2000. a month (I was $110. short of that figure). I had given this information to Jeff on the phone the evening before and he did not indicate that it was a problem, and still assured me he could put me in a vehicle. Linda said I had to have $1000. down in order to get financed. I had spent a half tank of gas and 3+ hours driving time to get to their facility under the impression I would be financed. I was very disappointed in the way this was handled and any questions they asked me when I got to the dealership could have been handled over the phone to save me the trip if they in fact could not help me. I am a senior citizen and feel I was treated poorley.

Shawna75

10 de ene. de 2013

Kenny is amazing. He didn't stop until he found the car we wanted, at a price we were happy with. The time and attention he gave us was something we've never ever experienced with any other dealer. When we decide to purchase our next car Kenny will be the only salesman I'd want to work with. I've never seen such hard work and dedication than I saw with Kenny F. He represents McClusky Chevrolet in the highest possible way. Kenny treated us like we were people, not worrying about anything but making us happy. If you need a new car, you'd be crazy if you didn't go to McCluskey Chevrolet and see Kenny Frakes.

mkim65

23 de dic. de 2012

My husband and I just bought a used car from McClusky Chevrolet at Kings Auto Mall. This was the 3rd car we bought from them in 16 months. Karen Shepherd was the person who sold us all three cars. She will be the person, and McClusky will be the place we go to for all our future vehicle needs! They take such good care of us, and I highly recommend them, they are wonderful!

burrsd

22 de dic. de 2012

We went to McCluskey Chevrolet after a less than pleasant experience at another dealership in the Kings Mall. We were very pleased with Gary's professionalism and willingness to help. He worked with us and presented us with various options. In the end, we drove out in the car we fell in love with. Thank you Gary, Merry Christmas to you and your boys.

mcasey1971

15 de dic. de 2012

My Sales Rep., Doug Burns, went "above & beyond" in my opinion in addressing my needs for my new Camaro. He searched & found the Victory Red, 2SS with a sunroof that I wanted, including having the black rally stripes put on it for me as it didn't have any on it originally. He also arranged for rides to pick me up to not only take the car home (as I did not do a trade-in), but also for the pick-up and return of my Camaro for additional undercoating that I had done. He also had it completely detailed and filled up for me! How cool is that??!! He is still taking care of a few things for me and following up with me as he can. He did a great job with me and this sale!

Mad scientist

12 de dic. de 2012

They had terrible customer service.

tbes

11 de dic. de 2012

Doug Burns took the time to drive me around to several different lots to pick the van that I was satisfied with. The first van I look at was basically junk. So, Doug was determined to get me a really good Chevy Silhoutte van and he did. Thanks Doug!

steele1_wtc

6 de dic. de 2012

Me and my husband bought a brand new 2012 car from the Kings location. We were financed the wrong car (2013 instead of 2012), we had to take the 2013 car back the following weekend and exchange for the correct car (2012). (note: we live over 1 hour away each way) The original down payment we made had to be re-done so we opened another account for just our car. The original downpayment check was supposed to be cancelled by them but wasnt and got cashed and overdrew the wrong account. I wrote 2 more checks to them on the new account for the new downpayment. The day they were to be deposited, we were informed by them, they couldn't use new checks so we had to go back down and take them cash! (another 2 hours on the road). We were supposed to receive a "rebate" in 2 weeks... got it 6 weeks later! We tried to contact the manager PAUL CLUXTON numerous times to resolve our problems, with NO return call, he made the salesman call us everytime. The only time we were able to get through to PAUL CLUXTON, we called the front desk and got transferred. As soon as we told him our name he HUNG UP ON US!!!! and never called us back. We finally had to call GENERAL MOTORS and the customer service rep Myra called MR CLUXTON and left several messages (documented by GM). She told me PAUL or McCluskey NEVER CALLED HER BACK (this was also documented GM) so McCluskey can't deny any of it!

brackejk

4 de dic. de 2012

Gary Reed is a new Sales person but my buying experience with him was just fine. He was friendly, listened to my desires in a suv, and made a recommendation that I bought. I am quite happy with the 2012 Captiva that I bought. Things could not have gone more smoothly thanks to Gary Reed.

TICKED OFF

12 de nov. de 2012

FOUND CAR ONLINE SET UP A TIME TO LOOK AT AND TEST DRIVE.DROVE 100 MILES IN THE RAIN AND FOG TO FIND OUT CAR HAD BEEN LOANED OUT FOR THE EVENING,I WAS SO TICKED OFF MY WIFE TOLD ME TO BE COOL! I TURN AROUND AND WALKED OUT AND DROVE BACK IN THE RAIN AND FOG TO COLUMBUS WITH OUT SAYING A WORD.THE NEXT DAY GOT E-MAIL TELLING ME THE CAR WAS BACK AND HOW SORRY THEY WHERE AND THAT THEY WOULD WORK WITH ME TO GET ALL THE END OF THE MONTH DISCOUNT AND SO ON. DROVE BACK DOWN 100 PLUS MILES BECAUSE THEY MOVED THE CAR. WANTED THE CAR SO WE BOUGHT IT WITH (NO) DISCOUNT CAR WAS DIRTY INSIDE AND OUT AND ONLY A 1/2 TANK OF GAS. WAS NOT A GOOD EXPIRENCE.WILL NOT (EVERY) GO BACK AND I WILL PASS THAT ON.

hoopty66

27 de oct. de 2012

I purchased a 2006 f150 from McCluskey Chevrolet. I was told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two weeks later they finally fixed the problem. I have had the truck serviced at the dealership since I have owned it. The last time the truck was taken in for an oil change, the service department personel who serviced my truck did not put enough oil in it. It was 2 quarts of oil low. I took the truck back to them for this problem and they could not find anything wrong or could not find out why it used 2 quarts of oil when I took it on vacation. I drove 225 miles to my destination after having the oil changed at their service department and the truck was 2 quarts of oil low when I checked it to drive home. I put 2 quarts of oil in the truck and drove the same route home and did not use any oil. They could not find the reason why it used 2 qrts of oil but did manage to find $1800 dollars worth of other problems my truck had. Now keep in mind that the truck was just in their service department about 3 weeks before that and there was nothing wrong. Needless to say I did not let them work on my truck again. To fix what they said was wrong with my truck cost me less than $250 in parts. After I told them that I did not want them to work on my truck I went and picked it up. When I got it home and looked under the hood, who ever at the service department that diagnosed my truck left to end of my air breather off and 2 of the clamps were gone. So I had to go and get new clamps to fix the problem. All I can say is do not go to this dealership and this is not the only incident that I have had with them.

jimmy

3 de jul. de 2012

it was my first time buying from a dealership so they got over on me cause i didnt know what i was doing. they didnt let me test drive truck. then the truck they sold me had transmission problems and year later the truck doesnt run. the buying process was so long, i was there for like 4-5 hours.I would never buy from there again.

caseyr4u

24 de jun. de 2012

Their sales person on Galbraith wanted wanted to give me $1,000 for my 2004 ford pick up truck, exchanged for a 1998 old vehicle with extremely high miles. They were treating me like I was a stupid blonde, who in fact has two degrees from college. I guess because I am a girl. Then I went to Kings Auto Mall, they had two sales representatives that wouldn't even phone me back, their upper management said someone would get right on it. Wrong, if you go there looking for a deal, then you are a blonde. Don't be stupid!!! Corporate needs to be notified how this dealership sucks.

dammorris

1 de jun. de 2012

This is the second car I have bought from McClusky Chevrolet and Karen Shepherd in 10 months.Last July I bought a new Malibu and just bought a used car from her this week. Karen is so personable and really takes the time to listen to us and help us find the car we want. I told Karen when I was leaving that she has to sell cars forever so I can keep coming back to her! She is wonderful!

2009Camry

7 de may. de 2012

Richard Heimbrock is an outstanding man. He listened to exactly what we were looking for and delivered. I never got that "sleazy" car sales-man feel from Richard. He was professional and compassionate. We've recently taken our car for the first oil change and couldn't be happier with the service department as well.

2012avalanche

18 de abr. de 2012

they are the best in cincinnati !there shop is clean thruogh out it .they used all gm parts worked with the insurancce company of the guy how rended us great! the body fit looks like new and neverbeen hit thnak you 20911camaro

northwoodsman

16 de abr. de 2012

i had a 2011 GMC Sierra pickup 4x4.. traded it in for a 2012 chevy malibumarcus was very helpful i'd recommend asking for him

Maverick

14 de abr. de 2012

Horrible customer service. You would expect a company that has a internet sales team to be able to answers your basic simple questions about a vehicle in inventory without having to collect a handful of personal information from you before answering them. Does it every occur to them the reason why I use the online chat and not the phone is I dont have the patience to talk to some sales guys thats going to ask me are you sure your not interested in any other cars or maybe I can call you for the next month and remind you why you should buy from us.....blah blah blah. All I wanted to know was how many miles were on a vehicle jeez!!

sprather

22 de feb. de 2012

Made it very easy to purchase car even with having bad credit.I would and will recommend this dealer to family and friends,will be a return customer

2012avalanche

26 de ene. de 2012

i have bought two new cars from mccluskey every thing i have asked of them they have done and outstanding work for us ! always remember they our human beings treat them like you want to be treated !

macryan

17 de ene. de 2012

I called and made appointment for Volt recall per the Certified letter from GM president. I was told by the rep that I had to wait for 10 days for parts to arrive and that appointment would take 3 hours. Well if any of that were the truth the. I would be fine. Upon arrival I was essentially laughed at and told they could "fix my tire" and that I had my facts wrong. I cannot begin to imagine how or why they can make an appointment, tell me they are waiting for the parts and even give me a time frame estimate if they had no intention of actually doing anything.So after the 10 days I was forced to wait for this hassle and waste of a work-day the offer from GM to buy the Volt back from any buyers who were concerned about its safety--offer rescinded !! The ultimate bait and switch. Not sure if GM instructed its dealers to lie in this manner butIt is highly suspicious. As for why the dealer has chosen to handle its business in this manner is nothing short of despicable.In short, do not trust this dealer!

awellington

30 de nov. de 2011

I tried a few other dealerships in the area, and the promise never matched up to delivery. I had almost given up when I was put in touch with Dan Hoffman. Best customer service EVER!! He went above and beyond and what he promissed, he delivered. He askes the right questions and gets the right answer. Could not recommend Dan or the dealership more!!!!

nalayaray

15 de nov. de 2011

The time that i spent looking for a car not at this dealership was crazy. The time that i spent with dan hoffman was excellent. He was friendly an very honest. i had no problem buying a car from him an loved it. no problems what so ever. great person an great at what he does. still loving my car to this day.

Roseb

5 de nov. de 2011

Do not get your car serviced at McClusky. There is a blatant lack of customer service and lack ability to effectively diagnose issues to customers who have purchased from McClusky new or used vehicles.

harleyredhead99

1 de nov. de 2011

I would to say thanks to McCluskey Chevrolet staff for taking care of the problem I was having with my HHR. I had called Chevrolet customer service and they weren't being of much help with the issue. From the time of the appointment to showing up at the dealer, McCluskey was very professional in taking care of the issue. The waiting room with the T.V. plus free food was like being taken care of at a Rolls Royce dealer. The service consultant Karen Wey keep me up to date on what was going on and is a A+ to the McCluskey dealership. Being up set that I was having a problem with my car before I got there, Karen made sure everything was right before I left and made the experience a good one. Being an ex General Motors employee of 15 yrs. I still believe in buying American products. Thanks again to Karen Wey and the McCluskey staff. I will recommend this dealer for sales and service to my friends. Thanks, Dennis

russamy1

26 de oct. de 2011

My car buying experience at McCluskey Chevrolet was excellent from start to finish. My salesperson was friendly, courteous & professional. He made me feel like he really had my best interest at heart. Due to my particular circumstances, purchasing a car was an all day event but he was very patient through the hole experience. I would definately recommend Ken Tarvin & McCluskey Chevrolet to anyone.

dustinivy

13 de oct. de 2011

This review is long overdue, but McCluskey Chevrolet is only one of many dealers I have worked with and without a doubt, the absolute best, in my experience. I had purchased a new 2010 Cobalt and experienced a ridiculous amount of mechanical issues within the year that I owned it. After months of strenuous issues and being in and out of the shop, I was able to forfeit the vehicle under the lemon law and GM "buyback".Gm agreed to put me in a new car for the same MSRP as the Cobalt, which ultimately lead me to the 2011 Cruse that I currently own. I was new to this type of transition, very concerned about the outcome of the whole thing and had all but lost confidence in GM as a corporation and vehicle maker. The terms of the buyback did not restrict me to any certain dealer and I was warned by GM that finding a dealer to participate may be difficult because they would not receive any type of incentives, as this was not considered a new car purchase. Frustration mounted slowly as I began the process, it seemed GM was changing the terms and giving me the run around, all while the Cobalt sat in McCluskey's service center awaiting several major repairs and I was in my 8th rental of the year. Just as I was about to pull out of the whole deal and file a lawsuit against GM, I was paired with an advocate at McCluskey. Her name was Karen Shepard and she turned out to be an unbelievable asset to my case and my peace of mind. She knew how busy my schedule was and went far above and beyond her normal duties to ensure that I remained a satisfied customer. Karen, along with Mike Mullins, who had sold me the Cobalt as a result of my 2-year car/credit repair mission, made an incredible team and worked very closely with me through the entire process. Karen took a very brief e-mail from me and found the exact car that I wanted, which was the 2011 Chevy Cruze Eco, 6-Speed. She ended up trading in an owed favor to another deal in town in order to get a hold of the Cruze that she hand-picked, based on what little she knew about me personally and a few details I had ironed out. Even after they obtained the car, GM dragged their feet through the process and it sat on the lot for weeks while paperwork was completed. Between Walt, Mike and Karen, they broke all the "Dealer Rules" and held the car in inventory and provided me a special 6-Speed Cruze to drive in the meantime... just so I could get a feel for the manual transmission I had selected in my ECO.After all was said and done, the Cruze that I drive today is the best vehicle I have ever owned and I feel like this car was manufactured with me in mind... this is saying a lot considering how much I loved my Cobalt. I have an overwhelming gratitude to them each and every time I drive this car. The terms of the Buyback allowed me to finance at a lower dollar amount than that of the Cobalt, for what I believe, is a far superior vehicle. Mike Mullins fought long and hard to find me the best financing available, with my credit being only slightly repaired after a years time and succeeded. He was able to get my payment down a $100.00 a month and my interest down by 6% from my previous loan. Not to mention, the Cruze could not be a more perfect fit for me... as Karen boasted during the entire process... she knew for a fact that I would love the car. Though the process was very stressful and slow coming, each team member from McCluskey, from the service department to the upper management, were more than just salesmen and women, they almost felt like a different type of family. I only say that because of the feeling I got when I walked in with all my problems. It was a feeling of comfort and security, like they wouldn't settle for anything less than me being taken care of. That is not only extremely rare to find in the Vehicle distribution industry, it is rare to find true advocates of this caliber, at any establishment. I am not sure if this conglomeration of individuals is a stroke of luck or genius, but as a team, they are the paramount of legitimacy in the world of new cars of any brand. There are a million and one details I simply do not have time to include, but if you are in the market for a vehicle, I would and have recommended these professionals above any that I have been to.. which is all of them in Cincinnati and NKY. I will never again shop for a vehicle anywhere else and will continue to drive past several Chevrolet Dealers on my way to McCluskey for service or to buy, simply because they give a damn. Thanks Guys !!

David J. Poeppelmeier

16 de sep. de 2011

I was very happy with their assistance in finding the right car. They were veryinformative in answering my questions regarding the vehicle, and Jim made it veryclear that if I have additional questions or comments to please call him. WaltKelsey was very helpful and professional in making our deal come to a successful end.I believe they should be strongly considered in buying a new vehicle.David Poeppelmeier

kingsoldier29

31 de ago. de 2011

I was assisted by an online sales representative by the name of Karen Shepherd. I am currently deployed in Afghanistan and purchasing the vehicle through an online sales rep was interesting but resulted in an outstanding sale.I began with the online chevrolet, build your own feature. It was not able to find me a 100% match for my car of choice with all features. So I sent Chevrolet and email and 24 hours later they gave me a list of 5 dealerships, McCluskey being the first of their options, so I inquired about their 2011 Chevrolet Cruze LTZ, reviewing the website and seeing the car I wanted. Shortly after I received numerous inquisitive and informative emails from Miss Karen as well as invoice information, discount information, specific vehicle pictures and current condition, it having been a demo. She was very attentive to my needs and dealt with all of my concerns in a timely manner. Her assistance and guidance she gave my wife with the Power of Attorney to purchase the car was perfect. Once my wife arrived in Cincinnati she was greeted warmly and with a smile. All in all I give a heart felt thanks and a debt of gratitude to Karen Shepherd and McCluskey Chevrolet for making sure all my needs and wants where met without any hidden agenda, costs, manipulation, coercion of any kind. Great financing opportunity was forded to me as well as attention to detail on the vehicle. McCluskey also was able to offer me the lowest price on the vehicle and final OTD (out the door) price before any credit checks, employment or personnal information in comparison to a local dealer in my hometown as well as 2 others that had the specific car I was looking for. Great customer service, below kbb value for the car which was phenomenal on a fully loaded new car, extremely receptive and friendly.

lulu86869

18 de ago. de 2011

My initial experience with Don Smith was AWFUL. However, a phone call from Walt about that experience and I gave dealership another chance. Walt Kelsey is the epitome of FANTASTIC customer service. He hooked me up with Dan Hoffman and the two of them were not going to let me leave without the perfect vehicle that fit me, both financially and economically! I would recomend to anyone this dealership, especially if you are a first time buyer or someone that has no credit history like myself. I would like to extend a THANK YOU to both Walt Kelsey and Dan Hoffman for all their help. They are STARS in my book!!!!!!Thank you again,LuAnne Schuster

lcook28

16 de ago. de 2011

I had been looking around the area trying to find information on the new 2012 Cruze. Karen was the most helpful person I spoke to. She turned a bad experience into a great experience. She was able to get me the information no one else would; and helped me get my car ordered hassle free.The car came in well ahead of the schedule and Karen worked with my schedule to get everything finalized. She answered my emails promptly and even when she wasn't working.I would absolutely recommend McCluskey Chevrolet (and Karen) to anyone looking for a new car.

joananns

15 de ago. de 2011

Ryan was extremely helpful in finding exactly what i wanted. I was on a very tight time schedule and they made everything happen fast enough to make my sons football game. I was really appreciated and even though he lost you got me there in time. Thank you to the employees of McCluskey for your great help. Thank you Scott Payne

Steve P.

13 de ago. de 2011

I have purchased my last two vehicles from Walt Kelsey and will not deal with anyone else in the car industry. The level of service was exceptional during and more importantly after both of my purchases. He has found a way to remove the stress from the car buying experience and along with his team; they support your vehicle for the duration of your ownership. He supplied me with more than fair trade in offers each time we worked together and followed this with offering exceptional pricing on both vehicles that I purchased.I would advise anyone who is looking for a new or used car to call McCluskey Chevrolet and ask for Walt!

jan1966

11 de ago. de 2011

Glen Allen was very helpful with my new car purchase (Chevy Eco Cruz 2011) He exceeded my expectations. This is the third car that I have bought from McCluskey and had high expectations from previous purchases. His attitude was like that of a friend and neighbor not a sales person! I bought the Cruze for my son and Glen was extremly helpful with the fine points of my situation. I didn't think it was possible at this time and thanks to Glen and the McCluskey team who worked hard to give me everything I wanted and needed, I was able to help my son. The McCluskey Team are "good people". We were so happy with the purchase that my husband bought a new Camero the next day. We will tell everyone who will listen to go to McCluskey's for their car purchase and service needs for the best experience in the Tristate!A Satisfied Life-Long customer,Janice Whitaker

stevenelson72

8 de ago. de 2011

Karen and Victoria were GREAT! I was there to purchase a useed vehicle and told them my needs. We looked at a few and they showed mr the 2011 Chevy Cruze, It fit all of my needs and was a great price. I was a little apprehensive about buying a brand new car, but they both worked with me endlessly and got me financed and I am estatic about the new car I am driving and very pleased with the experiance that I had at McCluskey Chevy.

kyockey

1 de ago. de 2011

We went to the dealership just to look around and get an idea of what we wanted. We knew we wanted to replace both of our cars, but had not planned on doing so on the same day, or even at the same dealership. Mark was very professional and made us feel like he had known us for years. It was such a great experience; we will definitely be back to McCluskey when it is time to replace our vehicles again. I would highly recommend Mark to anyone looking for a vehicle.

mkim65

30 de jul. de 2011

Karen made it such a pleasure to buy a new car at McClusky Chevrolet. She went out of her way to make us feel comfortable and she worked hard to get us a good deal on our trade in. She got us the color car we wanted and had it there super quick even though it had to come from another dealership. She did a great job of explaining everything to us and showed us how everything worked in our new car and where everything was located. She answered every question we had. She was wonderful and I hope I have the pleasure of doing business with her again someday!

jmolumby

27 de jul. de 2011

Mark was very nice , he wasn't pushy . He worked hard on finding me a nice car.I would recommend anyone looking for a new or used car to get in touch with Mark.Thanks

brandyj77

25 de jul. de 2011

I could not be more pleased with my experience at this dealership or the service of our salesman! They all worked so hard to get me my dream car, and even SAVE US MONEY also. They made my dreams come true, and it was such a pleasant and positive experience. I will never purchase a car from anyone else for the rest of my life! They turned my dream into a reality, and what would have been a typical Saturday into one of the best days of my whole life.

Anna1975

20 de jul. de 2011

I sent an e mail about what car I wanted and what I could do money wise, I didn't know the car sales man and was hoping he was gona be nice and honest. Mark was all of that and gave me his word that he would try his hardest t give me the deal I asked for. Mark did not try to talk me into something else or try to change the price or payment of what i told him i could afford. I will def. send people his way and when and if i get another car I hope he is still there cause I would def come back. I have bought 2 cars prior and didnt have the best experience. I can honestly say this is the best experience I have had when buying a car. Thank you Mark for your friendly and honest servise I am very happy with my car.

dandeha

19 de jul. de 2011

One of the best vehicle purchasing experiences I've ever had. Our salesperson was Karen Shepherd and she went out of her way to educate us on the vehicles, available rebates, warranty options, service hours, etc.. We test drove 3 different vehicles over a period of 4 days. On the day we actually purchased a vehicle, it was "dealer prepped" and all paper work completed in about 2 hours. Very open about pricing and financing.

Buell.bug

18 de jul. de 2011

This was our second car purchase with Bay Guidugli. Our new car was purchased in 2008 and we returned to purchase a used car with Bay also. We appreciate his "down to earth" approach to customer service and are always treated with the utmost respect. We look forward to doing business with Bay again in the future.

geraldfawley

17 de jul. de 2011

Mark Rose went above and beyond to get us into a 2011 cruze i will always deal with McCluskey and mark as our salesman the experiance was great.

blakemurray

15 de jul. de 2011

I enjoyed working with Dan, he made it easy for me to purchase this car. He went above and beyond by bringing the car to my house for inspection and then delivering the car to my house the day after I purchased it. I have 3 small children and not having to cart them around while buying a car has been worth its' weight in gold! Keep up the good work!Thanks

calico1225

7 de jul. de 2011

I bought a Mini Cooper yesterday. Bob Pieper was very friendly and helpful in buying my first car off the lot. There was an issue with the car which was taken care of promptly and free of charge. I would recommend this dealership.

rrbray21

4 de jul. de 2011

I went to see a used Silverado truck, it was nice "LOADED" with high miles on it.Roy my sales person told me he could possibly get me in a 2011 truck for just a couple thousand dollars more.He asked what I was looking for in a truck and pulled several around for me to look at and test drive. He worked the numbers with his team and got the financing done right there.I drove 122 miles and will go back to Roy the next vehicle I buy.

dinman

2 de jul. de 2011

The people that I worked with at McKluskey answered my every question and went out of the way to find the exact car I was searching for, delivered it to my work for a 24 hour trial, all on a tight time schedule. When it came to financing terms they were flexible in helping me finance the way I desired, again working with my busy schedule to have paperwork ready so I could be in and out the door. All in all, a great purchasing experience.

marcjhehn

2 de jul. de 2011

It was a pleasure working out the details with Karen for the purchase of a new Chevy Cruze for my wife. She was very professional and knowledgable about the the Cruze. I would highly recommend her to anyone in the market for a new or used Chevy. No high pressure sales. Just honest responds to questions ask.

combsfamily99

1 de jul. de 2011

I am going out of town for the Holiday weekend, Karen made sure I got in for an oil change, tire rotation, and inspection. I was greeted promptly when I arrived, my car was taken in right away and it was complete sooner than time given.Tim has worked with me a couple different times now and he goes above and beyond, he kept me informed the whole time I was waiting. I also needed a part for my Husband's truck and he sent somebody out to pick it up from the Dodge Dealer while I waited.I could not ask for a better service experience!

ernste_dk

30 de jun. de 2011

When I first went to McCluskey, I was very upset with the way everything was going. We were only showed one car out of the 3 we picked. Honestly, nothing was going right for my boyfriend or I from sales to service. It seemed like we were being tossed around. Once we were able to contact a manager, our problems were taken care of and 47 days later we finally got our car back. I appreciate the fact that they did fix most problems for us and we did buy as is. Next time I will make sure the car was inspected before I test drive.

pjrueve

28 de jun. de 2011

Walt Kelsey far exceeds all of my expectations when it comes to any of the above categories. He is the only person I feel comfortable dealing with, when buying an automobile. He makes our experience as smooth as it could possibly be. Whether we are there for a general service, or buying a new a vehicle, he always brings a level of comfort, trust, and follow through that any customer would be highly satisfied with. I have, and will always continue to recommend Walt and McClusky Chevrolet as the only place to go for your new or used car buying experience! Thank you Walt for everything you have done for our family!

Burns1575

28 de jun. de 2011

Outstanding dealership. Everyone is professional and courtesy. I would recommend them to my friends and family. See you there for new/used vehicle or service.

1fastdude

28 de jun. de 2011

I was called on the phone to travel to McCluskey for a car appraisel of my used 2005 Nissan Altima. When I walked into the dealership I was greeted very professionally. I was looking for a Nissan Altima (SL) from 2 prior dealerships. When I test drove the cars from the previous dealerships I was escorted in the vehicle with the salesman. When I went to McCluskey they let me test drive the car by myself. I was impressed by this action. The previous dealerships had a hard time trying to get me financed for the Nissan. I have driven and owned Nissan's for the last 15 years. I really wasn't expecting to purchase anything but a Nissan. When I drove the 2011 Chevy Cruze LTZ, it pretty much had all the options that I was looking for with a slightly lower price than the Nissan's. The only real drawback was the engines (1.4 liter) power. With the fuel mileage rating, I could probably live with a little less power than what I was used to. After talking with the salesman (Dan Hoffman) he stated that he would probably be able to get me the car for the price I was looking for! After negotiating a little I was able to drive the car off of the showroom floor! I was estatic and so excited, having not ever doing this before. I am very inpressed by the courtesy and enthusiasm of McCluskey along with the terrific salesman (Dan Hoffman).

Acorbin1

27 de jun. de 2011

I am very pleased with this buying experience. I went on the internet to find what I wanted the sales person return a personal introduction email to me within five minutes I told him what I wanted. When I arrived at the dealership the car was ready for a test drive. That was late in the evening on Saturday, I came back Monday, and the deal was done. I had some problems with my trade-in and they assisted me without hesitation. I had everything that I needed upon arrival because of the advance information. Job Well Done!!

wendyjo

27 de jun. de 2011

Walt was very friendly and responsive. He always kept us in the loop as to what was going on with the car. Walt helped us figure out what was the best option for us.

cirerad

27 de jun. de 2011

My interaction with McCluskey Chevrolet and Paul Cluxton on a new car purchase was hassle-free. Paul is honest and fair - what more could you ask for when buying a car.

wilking.rj

27 de jun. de 2011

I have purchased several new and used vehicles from Walt Kelsey over the years. During each purchase, Walt has put his personal touch on each purchase. I will coninue to purchase all my vehicles from Walt and have encouraged my family and friends to do the same. Walt knows the car business and has the skills to make each purchase a delightful experience.

Dan Rosenthal

23 de jun. de 2011

I came in looking for a particular used truck and Walt was instrumental in finding what I wanted. He assisted with the search of the vehicle through the nearly 2 months it took to find exactly the right one. I'm very please with the committment to me (the customer)from search, to delivery!

tschenke

22 de jun. de 2011

Walt is as good as they come. He's customer orientend, friendly, hard working, puts his clients interest above his, will go out of his way to accomodate the client. I would highly recommend him to any of my friends, family or clients.

jwallach

22 de jun. de 2011

Why is Walt Kelsey is the best in the business without question. I will only buy my cars or trucks from him. All my friends and family have purchased from Walt and they feel the same way. His rating of Great is a under statement.I have been buying cars for the 30 years and he the best I have ever seen and a pleasure to deal with. He makes it east to buy a car or truck. Other sales people and dealers should take notes from him.

boss123

22 de jun. de 2011

Walt is a true professional in the business. I would highly recommend him to anyone who wants a great car buying experience. Go see Walt.

john3:3

21 de jun. de 2011

My experience with mccluskey chevrolet has been great. I have dealt and will continue to deal with one person walt kelsey. I can say without a doubt his number one focus is to make my customer experience satisfying and seamless. He has from the get go gone the extra mile to keep me happy. His willingness to go what seems to be beyond the norm in customer relations has not gone unnoticed by me. If this guy is doing what he does to help me for other people I will be offended because I thought I was special. I will tell anybody who is looking for a vehicle to go see walt kelsey at mccluskey chevrolet (not ben bishop and his office on the left at that stinkin toyota dealership). If you can buy carpet and have a "buddy" in the carpet business then you can buy a car and have a "better buddy" in the car business. I did not know walt from sasquatch before I bought our my vehicle but he truly has become a friend.

pkelsey

21 de jun. de 2011

Dealing with Walt Kelsey and McCluskey Chevrolet makes car buying a pleasure. I will continue to deal with and recommend Walt Kelsey and McCluskey Chevrolet in the future.

tgertz

21 de jun. de 2011

This was the best new car buying experience I have ever had and my wife, kids and I all had a great experience with Walt Kelsey. He helped me with the kids car seats when we went for the family test drive and went out of his way to get the exact vehicle we were looking for. I can't say enough about Walt Kelsey and his top notch service, I was blown away! I will certainly be using Walt Kelsey for all my future vehicle purchases. Truly yours, Anthony J. Gertz II, Esq.

dvanschoik

21 de jun. de 2011

I purchased my 2007 Chevy Tahoe from Walt new. What a superb experience I have had buying as well as post-purchase service. Walt is true gentleman and really cares about his customers. Walt's professioanlism and coutesy is what any customer should expect when buying or servicng their vehicle. I strongly urge you to contact him!

BGinn

21 de jun. de 2011

I purchased a new 2011 Chevrolet Tahoe from Walt Kelsey earlier this year. I cannot say enough positive things about my experience in dealing with Walt. From the time I let Walt know I was interested in looking at a car, to the time I took delivery, Walt could not have treated my family and I better. He was extremely attentive to our needs and showed us all the options available to us in a new car. He was sensitive to our budget and worked hard to meet those goals. I have purchased at least 8 vehicles in my lifetime and this was the best and easiest purchasing decision. I would highly recommend Walt to my family and friends. I know they will be in good hands with Walt.

grayhampton

21 de jun. de 2011

The most brief version of my personal testimony is that my family will simply never buy a car (new or used) from anywhere else other than McCluskey Chevrolet. The inspiration for this sentiment is Walt Kelsey, along with his father, Mike. Not at any fault of the dealership, we experienced a "trial" or two, as the result of purchasing multiple used vehicles. What made those situations utterly painless was Walt's dedication to delivering customer service and peace of mind. He has our complete trust and our unwavering loyalty.

mdrapp

21 de jun. de 2011

The experience we had at McCluskey and especially with Walt wasa great one. I have since recommended him and the dealership to a few others and will continue to do so. I appreciate the no nonsense approach and the fact that there was no need to haggle over prices. Would shop there again.

duncanjca

21 de jun. de 2011

Walt was amazing to work with. Our experience with Walt and his crew was top notch from beginning to end. I have and will continue to suggest any friends, family or acquaintance contact Walt at McCluskey for all of their automobile needs!

bfentress

21 de jun. de 2011

My wife and I came in with some serious credit issues. James took the time to sit down with me and listen to my situation instead of just dismissing us like everybody else had previously. I was impressed by the way he treated us and was sympathetic to our situation. I know the he did everything he possibly could to make a deal work and as a result of that we are getting our car financed. I would recommend McCluskey Chevrolet to everyone I know simply because of the way James took care of us...with emphasis on care!

Mhensley1969

18 de jun. de 2011

I found the vehicle on the internet. Roy worked with me to help me find a vehicle that fits my family the best. He was friendly and very helpful. Throughout the entire process, he provided me with updates and make the process very stress free. Thanks!

phoenix12

17 de jun. de 2011

Karen worked quickly and diligently to place us with the car we needed (2011 Twilight Blue Equinox 2LT). After dealing with several sales reps, Karen was refreshingly clear and helpful. Unlike most sales people, she did not try to sell us the car she had available or the car that was most convenient, but worked to make sure we got the car we actually wanted. I found Karen using a feature on Edmonds.com. After building the equinox we wanted online, Edmonds sent out a request for quotes to several dealers. Karen was quick to respond, and was willing to work hard to find our super specific configuration (we had about 30 email correspondences and a few phone calls). She was upfront and reasonable when negotiating prices, and even helped us get a fair deal on our trade-in.Bottom line: no non-sense, quick and friendly.

cliftoncarolynk

17 de jun. de 2011

Roy was very helpful in finding me a new car. He was very attentive and listened to what I wanted. He did a lot to get me a better price and I really appreciate the great customer service.

b_burson05

16 de jun. de 2011

Our experience at McCluskey Chevrolet could not be matched by any other dealership. As soon as we arrived on the lot we felt welcomed by the friendly greetings. We went to McCluskey because of their huge selection of the new Cruze. When comparing dealerships online their site was more user friendly than all the other ones I visited and I also knew that we would get the best price their because of the guarantee they assured us we would receive. The salesman who took care of us was Paul Cluxton. With being first time car buyers we really had no clue what to expect, but Paul explained the process thoroughly and made us feel right at home. With the impression Paul and McCluskey Chevrolet made on us we will definitely be returning to purchase our next vehicle. Thanks Paul!

megan2010

14 de jun. de 2011

Jeff was the best salesman that I have dealt with when purchasing a car. The fact that he listens and explains the details show a passion for the job. No matter what the question was, he knew the answer or where to find it.

KDanielLarsen

14 de jun. de 2011

Both in dividuals I dealt with were straight forward and professionsl. The customer service level is above what I expected, and what I beyond what I received at other high end car dealerships.

verosborne

13 de jun. de 2011

Eric Dirheimer is by far the best Sales Representative I have ever had. He was efficient, courteous, and attentive to my concerns and an excellent representative for McCluskey Chevrolet. If you are looking for an awesome sales experience call Eric. He is located at the McCluskey Chevrolet on East Galbraith in Cincinnati, Ohio. Eric made me feel like an important customer and not just a sale. He found the exact car I was looking for and worked very hard on my behalf. Eric is a great salesperson and I am going to tell everyone that I know who is looking for a car to call Eric! Thanks and keep up the good work.Verdell Osborne

gwinette

13 de jun. de 2011

I have given this perfect rating because I am very very pleased with the service that I received. I walked through the door with a negative mind and by the time I left I had the biggest smile on my face. I am soooo happy with my new car. This is my first brand new car and I still don't believe it. Thank you so much.

NUBRML8872

11 de jun. de 2011

Our experience with Roy Foster was great! He was friendly and remembered us even when we weren't at the dealer. We drove 2 hours down to the dealer and Roy made it worth it every time we were visiting. Roy was very persistent on finding us what we wanted thankfully we found someone worth dealing with after visiting other parters of Kings AutoMall. Now we are shopping for a car for myself and hope to be a returning customer for Roy and McCluskey Chevrolet.

Tamlin

10 de jun. de 2011

I live in Latonia, Kentucky, that's about 25 miles from McCluskey Chevrolet at the Kings Auto Mall. I have always had excellent service at a fair price at McCluskey Chevrolet. My current car is a Saturn Sky, which I purchased at another dealership in Cincinnati. After two service experiences, I returned to McCluskey Chevrolet for my service needs. This visit was for body work due to a truck tire tread hitting the front end of my car in rush hour. I called the One Number 761 1111 while continuing up I75 towards work. The McCluskey team responded by having a loaner car waiting for my arrival, helped me with my insurance claim, and I was back on the road, and made it to work on time! Where else can you find that kind of customer support? These people know what customer service and value means, understood my concerns, got the repairs done as promised and on time. Want a no BS experience for service and auto-body work? Try McCluskey Chevrolet. Your really treated like a friend. Mark DuttweilerLatonia, Kentucky

buckmcgraw

10 de jun. de 2011

For the past 15 years I have only driven Japanese or German cars. Having been intrigued with the new style of the Traverse, I had to take a look at it and see if GM had finally engineered a vehicle that called out to me as a driver. McCluskey Chevrolet handled the sale of the vehicle just right. They didn't try to sell me the car, they knew it sold itself and it was exactly what I was looking for. They were selling the dealership and its' ability to carry out incredible customer service. The Sales Manager, Paul Cluxton, seemed to understand what most other dealerships fail to realize, it is more about the trust in the dealership and the Sales department than it is about the vehicle itself. You can buy any car, but if you are not comfortable with the people you have to deal with for any of things that can go wrong with a car purchase, you will not buy from that dealership. I've had my Traverse serviced there twice, and they seem as happy to see me for an oil change as they did for the day I bought the car. That means a lot to a customer. I've sent family to buy from there and have made friends looking for new car purchases to go there and look at the Cruze. Once you've had the experience I've had at a dealership like this, you can't say enough good things about them.

CynthiaScott

10 de jun. de 2011

Excellent service and customer courtesy. Will recommend this dealership and salesman. We have been looking for a new car for our daughter and have been supplied with great information, selection, and pricing.

donpat

9 de jun. de 2011

Paul Cluxton gave me the best buying experience I have ever had at a car dealership. I will come back again to buy another car in the future. I will also tell my friends and family that they need to go to McCluskey Chevrolet when they are in the market for their next car and ask for Paul Cluxton.

FR8DoggBob

9 de jun. de 2011

Karen Shepherd made me "an offer I couldn't refuse" -- the same great price for the new Colorado plus 20 percent more for my trade-in that other Chevy dealers offered -- beyond what I was expecting from any dealer. Steve Beisel has good connections for first-class truck accessories also. Great folks to deal with, and I was treated great!If you want to see what a beautiful truck it is (I know, trucks aren't supposed to be "beautiful", but it is), go to facebook.com, search "undercover tonneau", click on "Featured Truck". That's my truck. Not too sure how much longer it is going to be the featured truck. It's been there since about May 9th. But it's still there as of June 9th. So it's taken at least a month to find one that looks as good!

dscudder715

9 de jun. de 2011

I recently purchased a used vehicle from McCluskey...to be more specific I purchased a crew cab truck and dealt with a gentleman by the name of Paul Cluxton. At first I did not find what I was looking for but Paul took the time to note all the details that were of importance to me with this purchase. With surprise I received a call, Paul found in just a few days exactly what I had been searching months for and at a price I could not have found anywhere else.

craigjames

9 de jun. de 2011

The sales team at McCluskey Chevrolet, without a doubt, have made the experience of leasing/buying a car so simple, so easy, so reassuring. Especially in a time when trust isn't easily granted, Paul, Walt, and Mike really go the extra mile to establish and reassure that the relationship is what is most important with their customers. These gentlemen have earned my trust, and will continue to receive my business and referrals.

dwall4541

8 de jun. de 2011

the people are great!!! Paul Cluxton and Walt Kelsey are excellent!! The experience in both sales and service is outstanding!! I strongly recommend McCluskey Chevrolet.

jeff dirr

8 de jun. de 2011

I would recommend McCluskey Chevrolet because they have always gone above and beyond what has been expected. They have given us more than fair pricing, taken care of issues with the cars we have bought (Trailblazer and Traverse) and the sales manager Paul Cluxton even picks up and drops off our car for service when needed. It really helps us because of our busy schedules. They will even provide a loaner car when necassary. I would never buy a car from anyone else but Paul.

Jim Davis II

7 de jun. de 2011

Great dealer I bought my car in 2009 and shortly after the warranty ran out the radio went south running the battery down overnight every night,local dealer Maark Porter wanted almost $700 to fix it and wouldn't bug]dge an inch on price made 1 call to McCluskey and problem solved they just gained a lifetime customer

ronniehamel

7 de jun. de 2011

We were very pleased with our car buying experience. Karen really put us at ease. She was helpful and supportive through the whole thing. We never felt pressured to buy or jump into any situation. She was careful to explain every detail to us and to answer all of our questions. We would definetly buy a car from her again.

PhyllisD

1 de jun. de 2011

Roy Foster was fantastic. We gave him difficult specs to meet for the vehicle we wanted. He worked his tail end off getting info for us on where cars were that met our specs and came up with a winner for us. While we would have liked the pricing to be a bit lower (doesn't everyone want that?), he got the price down to something we could work with. His follow up has been great, too.

James Waddle

31 de may. de 2011

Very knowledgeable about the cars and discount offered. This helped getting us out of the dealership in a reasonable time limit.. (not spending all day there) We were very impressed with this and would recommend McCluskey to all out friends also. The location is perfect...

kmcline

24 de may. de 2011

Roy was a super sales person! Not only were Roy, Paul and Mike able to get our family a great vehicle, they were also able to get us an awesome rate to go along with it! Our family of four had out grown our 2007 Envoy, and Roy had just the vehicle for us. He took us over to the Chrysler Town and Country Touring Edition with stow away seating...I have to admit at first I said "No Way! NO VAN!" However, Roy showed us all of the features that the Chrysler had to offer, and we were impressed. Roy suggested that we take the van for a quick test drive; that's all it took, we were sold. Our customer service only continued to get better from there. Paul, Mike and Roy go the rate lower and they worked on our deal after hours and made sure that we were completely satisfied before leaving the lot. As it was time to finalize and sign all documents Mark was amazing! We were in his office for twenty minutes and that was with him answers additional questions we had. McClusky Chevrolet's customer service was absolutely outstanding! I would highly recommend your dealership and especially these employees.Thank you for everything; we love our new ride! The Clines

alishahightower

21 de may. de 2011

I had a great experience. Ken was very friendly and helpful. The three dealerships I had talked to before coming to McCluskey wouldn't work with me without a cosigner. I was able to get a loan without a cosigner and leave with a car that day. I would reccommend other people to go to McCluskey.

RichH25

19 de may. de 2011

I experience poor communication from the night service manager on serveral items. I contacted the dealer General Manager to let him know of my dissatifaction. I was also contacted by the President of the dealership group. They were both very apologetic and did everything in their power to correct the situation. The responsiveness of both the GM and President means we will likely be coming back to this dealership.

rozierf

17 de may. de 2011

I came to McCluskey Chevrolet to get an oil change. I was very pleased to know that they would be able to get my car serviced after my evening classes. When I arrived the gentleman who checked me in was extremely friendly. My car was serviced in a reasonable amount of time and the cashier was friendly as well. She took the time to explain different policies and make me aware of future service needs. I greatly appreciate the customer service I received at this location.

ryanmarie

7 de may. de 2011

i got a 2011 chevy malibu from mcclusky i am very happy with my vehicle. the employees were polite, respectful, friendly, and the process was very quick. this is the second new car i got from mcclusky and will return there in the future and recomend them to others.

lynnwill2011

6 de may. de 2011

My father and I met with Keith McCluskey due to an on-going issue with our vehicle and he set up an appointment, dealt with the issue at hand and took good care of us...Keith went over and beyond his call of duty...he made my car safe for me and my grandkids to drive in again and for this I thank him...Derrick Robinson is a very pleasant individual. When I first met him in the body shop he was very honest about what needed to be done with my vehicle, he talked with Keith and Chuck Maly to make sure the situation was handled. Thank Derrick!Chuck, you called me to let me know up front what I was dealing with and I appreciated that, you took the initiative to make sure my car was safe to drive. Thank you Chuck!

terri4484

6 de may. de 2011

Very friendly atmosphere and attentive service. Quoted best price possible for the exact car we were looking for. Very helpful sales representative and very easy to work with. Explained all of the options available with added benefits of interest. Would definitely with with Bob again for future business.

florimonte

3 de may. de 2011

I am a Saturn Vue owner and was very leary of going to a new dealership for anything. But McLuskey kings AutoMall Service dept has totally changed my mind. The Service department made me feel very welcome and addressed all my cars issues with a smile and a complete explination as to what was to be done then what was done. I will continue to use them for all of my service needs and will look here 1st for a new car when I am ready. The times I was in for service thet drove with me to assure that they knew exactly what I was meaning. then after they fixed it they went back out with me to assure me it was fixed to my satisfaction. They have gone above what ever the Saturn dealer I went to did. I am now a true Chevy customer. I have never met with a sales staff. but if they are anything like the service department they will have my business. I had bought 6 cars from Kings Saturn in the past and will feel comgfortable dealing with McCluskey from here on out. the quality of the work was TOP notch. everyone was very helpful. Thank you for taking over the care of my VueTeresa Florimonte

martdj

28 de abr. de 2011

Roy Foster was friendly and great to work with. There is a strike going on which caused an issue with supply of the vehicle we wanted. We waited for a few weeks for a vehicle to come in with the preferred options and color. When it didn't arrive, Roy arranged for a trade with another dealership.

illestdshawn

26 de abr. de 2011

After being turned down by numerous car dealerships I went into McCluskey Chevrolet. I was informed of an option to obtain a vehicle. It was a great plan and I gladly accepted. Very frustrating when you work your ass off for many years and you are basically escorted out the door because of non established credit. Karen Shepherd helped me get not only a vehicle but one I can be proud to drive. Thank you again.

SLykins2187

26 de abr. de 2011

AFter having trouble with a brand new car, the two above individuals went above and beyond to find a solution to my situation! I will certainly come back to McCluskey in the future! I would definitely recommend this dealership to anyone interested in purchasing a new Chevrolet! Thanks again Walt Kelsey, Samuel Jackson, and McCluskey Chevrolet!

knelson95

22 de abr. de 2011

Our family was searching for a used vehicle that would comfortably seat 5 people and had to be economical on gas. We went to several car dealerships in the area and was not able to find a car that met our needs in terms of what we wanted within our budget. Also, almost every other dealership did not provide friendly service. Roy Foster at McCluskey Chevrolet was very friendly and helpful in assisting us with purchasing an additional vehicle for our family. His customer service has exceeded our expectations and we definitely will refer to anyone we know that is car shopping.

LoriDawson

19 de abr. de 2011

I worked with Ken Frakes. This is the third personal visit to him. This visit was for my Mother. She has credit to buy whatever she wants. She wanted a newer car. Upon trade in she had a clear title of a Cadillac. Nice. Well maintained. Complete service history with Thompson McConnell Cadillac. She could have gone back to them but I asked her to let me find her a vehicle. I went back to McCluskey to see Ken Frakes. He has always given me a fair deal. I have sent a few friends to him but they were intercepted. All bought cars but for some reason only had my name on the deal. Anyhow, I still liked his service. When others blew me off, he was always positive and would say just let me see what I can do. Ken gave me great customer service. There was a problem while completing the deal. After taking the car for a demo, I decided to proceed with the completion of the paperwork. The deal was on the table. Then a young whipper snapper came in to say that he had a customer that wants to demo the car. I told him it was sold and no way! He walked off and came back in 2 minutes and grabbed the keys anyway. Say that he was just going to show it to him. He left the dealership with the car! How disrespectful was that! I felt like calling the deal completely off! My mom still wants her Cadillac back. It made her even angrier than it made me!. After stewing over it for a couple weeks, I finally could not let it go any longer. I called Keith McCluskey. Left him a message. I had no idea what would be done. I asked that he apologize to my self and my mother. We both feel that he was out of line and totally disrespectful to me. Personally I felt racially discriminated! I doubt he would have done that to a white woman. But I didn't say anything like that on the Voicemail. But to my surprise, the very next morning I received a call from my salesman, Ken Frakes. The dealership and he went way above to make me happier. I don't know if it is good to put in this, but just know they took care of this lady and her aging mother. We are happier that this has been brought to the attention of the dealership and hope it will be used as a training tool for future sales reps of what "NOT" to do to customers. The dealership is a good one! One that I have gone to several times and will continue to recommend and frequent.Thank you for listening!Delores M. Dawson

mel618

18 de abr. de 2011

We had a unsatisfactory situation with the service department but it has been resolved beyond our expectaions. Mike Kelsey went out of his way to make sure that all of our problems were taken care of. Because of this we will continue to be faithful McCluskey customers.

bhendricks

18 de abr. de 2011

I am very pleased with my trips and dealing with McClusky and their people. Dan Hoffman is a super person and makes you feel like an old friend. The atmosphere at McClusky is so relaxed and friendly that it makes shoppingfor a vechicle very relaxing.Bob HendricksDeer Park, ohio

DSPENCER919

11 de abr. de 2011

I talked with Karen Shepherd letting her know that I was interest in a new jetstream blue corvette. She did not have this color on her lot. She advised me that she would be able to locate one for me in a veery short period of time ... less than 24 hours later I get a call from Karen saying she has located one outside of Detroit and that she would be able to get it for me by the next day. I agreed and they sent a driver up to get it. The following day Karen called and told me my new covette was in and that I could come out and pick it up. I let her know when I would be able to come out and she said it would be ready when Igot there. As I pulled up to the showroom ... guess what? There it was ... my new jetstream corvette.I had only spoken to Karen on the phone so I didn't know what she looked like. I ask afor Karen and was taken to her office. Im had brought my little dog Sneaker out with me. The first thing she asked was did either Sneaker or myself want anything to drink. She brought me a cold drink and Sneaker a bowl of water which he really wanted. Then we got down to business. Karen was very professional and friendly. She was not pushy, but straight to the point by in my opinion, being very honest and knowledgeable about my new car. I feel that she gave me excellant service. She fell in love with my little dog Sneaker. She filled out the paperwork and even thought I was paying cash for my new corvette I had to go to the credit department to finish up. Karen offered to watch and rtake care of Sneaker while I was gone. I looked outside and saw Keren taking Sneaker for a walk ... I knew she had to be a great lady if she took care of my dog as well as she did, I thought to myself if she takes that much time, effort, and helpful with him ... how excellant is she going to treat and take care of me and my new corvette.To make a log stoty short I feel to be extreamly satisfied with the way Karen handled my transaction and also my little dog. Since the we have stayed in touch and I feel that not only did she sell me a new car but I developed a new friend in Karen. I was very satisfied with Karen and would not hesitate in recommending her to any of my friends and would come back to her when I am ready forr another new car ... also I know that my dog Sneaker would recommend her. She is a great asset to McCluskey Chevolet.Here's to Karen ... may she continue selling cars as I know she will Thanks KarenDick & Sneaker Spencer

doug hannan

7 de abr. de 2011

the price was very clear mark was very friendly and very helpful so glad i decided to drive the 50 miles to look at and buy my truck Mark Rose was the best salesman i have ever dealt with in all the years i have been buying cars Thanks Mark for getting me in my duramax

hlstory

2 de abr. de 2011

Franko Trovato was extremley helpful in helping me purchase my new HHR. He told me about the car. He showed me the features. I got to test drive the car. He was very nice and professional. He explained everything about the paperwork that needed to be completed. He helped me take some things out of my old car and put them in my new car.

michelleann70

1 de abr. de 2011

Karen was amazing!!! She worked very well with our deal and put forth the effort we needed to get the car we wanted. She was patient while I tried to find the right color!! I really enjoyed working with her, she put forth the effort that no other salesperson I have ever dealt with done. Thanks karen!!!!!

savvyj

31 de mar. de 2011

My experience in dealing with Rachel was exceptional! She was very friendly, outgoing, and showed that she truly cared about my car buying experience. Rachel went above and beyond what was expected. She even cleaned out my old vehicle and moved all of the necessary items into my new vehicle for me since I was nursing an injured ankle at the time of my purchase. I definitely would buy a vehicle from Rachel in the future!

Eric R

28 de mar. de 2011

WOW! Such great, attentive service. Took my friends car in for damage estimate, was there at 8:10am & was out by 8:30, with report emailed to me, printed out as well. John Koeninger, Body Shop Mgr was thorough, went thru estimate with me, ALL around I am QUITE pleased with the incredible Customer Service given me from McCluskey Chevrolet! Thanks TEAM McCluskey, you hit another 'home-run' with me! :)

trrtek

18 de mar. de 2011

Just want to say thank you to Keith McCluskey! I purchased a vehicle and had some minor issues with it.It has been handled by Mr. Mccluskey himself in a very professional and timely manner. I will be the first to say that after what he has done to help me, I am more than satisfied with the dealership and the way he conducts business. I am an out of state buyer who found the vehicle on the internet and if they have something in the future that i'm interested in,I will not hesitate to make the drive to the dealership again! Once again,thank you Keith McCluskey.

jackie1120

10 de mar. de 2011

This was my first car buying experience and it was a wonderful one. I will be a customer for life to this dealership. Their customer service is top of the line and very professional. They respect your decisons and do not pressure you into doing anything.

Artlkay

9 de mar. de 2011

The service I had at MCcluskey was exceptional and they were very accomadating to the need that I needed. They also gave me all the possible options that were avaiable within my price range. Leaving me with the perfect car. Lastly I like the follow up service that I received assuring that everything was running smoothly and I was completely satisfied with my car and the service.

lbailey20

8 de mar. de 2011

We Wanted a HHR Chevrolet, and my friend bought a HHR Chevrolet from you, and loves it.When we got there Karen Shepherd was there to help us in everyway. She was the Friendliness sales person, and helped guide us though buying the car. Thank you Karen Shepherd for everthing. The overall experience of McCluskey Chevrolet was No.1 We love the car. Thank You.Sterling and Lana Bailey

Delta1983

4 de mar. de 2011

It has been a long time coming for Mr. Beisel and I. I first came in contact with Steve in March of 2010, however,I did not purchase until Sept of 2010. I worked in Retail sales for 6 years and I will say it is very hard to find the perfect sales man. Steve did a fantastic job of never putting pressure on my to buy. He did not try to up sell me. He did recommend different accessories and packages that he though would be nice with my Camaro. I would absolutely refer Mr. Beisel to any of my friends and family. I will be reaching out to Steve again as a matter of fact, as I do have a friend in need of a new car. In closing I would like to say thank you to Steve. He made this experience very stress free and very exciting! Sincerely, D. Antonio Brown

markcaudill

1 de mar. de 2011

I was looking for a new vehicle. After test driving a couple of different models I decided to purchase a Malibu. My salesman Franko Trovato located a car which matched my needs and had it ready the next day. Everyone at the dealership was very friendly and helpful. They were all very helpful and gave me a great deal. I would highly recommend McCluskey Chevrolet to anyone looking to purchase a new or used vehicle.

theresak98

1 de mar. de 2011

This is the second time I've been to McCluskey to buy a new car and I had another great experience. Both Dave and Bryan did everything they could to make sure I had the best deal possible. They were very knowledgeable about the process and about the car. I will definitely recommend McCluskey to my friends and family for the purchase of a car. Thank you!

bobellerman

28 de feb. de 2011

I was very pleased with the professional service I received at McCluskey. They were very knowledgeable and worked hard to find a car that I liked at a price that was within my budget. I have known the president of McCluskey, Mr. Mike Kelsey, for many years. This is the second car I have purchased from them and I am very pleased with their service.

tstone69

28 de feb. de 2011

Over all I was very satisfied, karen did an excellent Job!!! I would recommend karen to any of my friends or family members. She was very nice and very professional. I love the new car she sold us!! The most important thing is, is that she was very patient with us!!

ambergros08

26 de feb. de 2011

Michael is a awesome sales guy. He helped me through every part of the buying process. he did a wonderful job of finding the right car for me. the hole team was very friendly, i was greeted with a smile each time i walked in. i would not go anywhere else to buy a car again.

tmbort

22 de feb. de 2011

After driving various vehicles over the past 40+ years, from VW's to Lexus, I made the Chevrolet plunge! I was in the market for a new minivan and was wowed by the Traverse. I visited McCluskey Chevrolet in Cincinnati where I was promptly greeted by Bay. He introduced me to Walt and Paul then I took the Traverse out for a drive. It was everything and more than my wife and I were looking for in a family vehicle. It was not "my Dad's old Chevy", but an extremely well built, snazzy crossover. My wife and I were extremely impressed by the professional sales team that answered our questions then went to work immediately to locate the exact Traverse that Leslie wanted. They located it at another store and had it ready for us the following day at our price. I must say in all my years of automobile purchases I never had such a positive, professional experience. It did not end there as Karl and his staff in the service department have been top notch. After driving our Traverse LTZ for six weeks I traded in my other car on a 2010 Equinox! Team McCluskey again impressed us with their polished approach. I love my Equinox and would recommend McCluskey Chevrolet to anyone who is looking to purchase a vehicle with a stellar team behind it.

nkes

22 de feb. de 2011

Recently, I called McCluskey to see if they could get a Dodge Dakota with all the trimmings for me. Within a very short time, they called and said they had just what I wanted. I came in to test drive and Bay very expertly reviewed its workings with me. I was treated like a VIP and I liked that. Everyone at the dealership was friendly. I decided to buy it and Bay led me through the purchasing process in a very professional manner. I had inquired about pricing with other dealers, but McCluskey beat them all. This truck only had 16000 miles on it too!I did not feel any pressure to purchase the extras, like undercoating and outer sealant, but I chose them anyway.I am extremely pleased with all of my dealings with McCluskey. After a few weeks, the left rear tire had a slow leak. I took it in and Bay had it repaired immediately. However, it continued to leak and I brought it baCK IN. wITH NO HESITATION, Bay ordered two new tires to be installed free of charge! Again, I continue to feel like a VIP. I will definitely recommend McCluskey to all of my friends.

jdstaley

22 de feb. de 2011

We have purchased several vehicles from McCluskey and every visit and transaction has been flawless. Mike and Walt Kelsey are great to work with and I wish I had them on my team. We recommend all of our friends and customers to visit McCluskey because we know they will get the best price and most importantly the best care in auto sales.

glassguy

22 de feb. de 2011

Our family is a 'repeat' customer. So, it's true I believe in the sincere professional people at the company. My problem was in deciding between two diffferent types of vehicles. I made three trips to check the Malibu and the Equinox. Bay knew my needs and he clarified the price - value - performance comparisons. Between the visits, he phoned me to help reach a decision. Also, he asked Walt to email me a pricing analysis.On the date of delivery of the Equinox, it was Bay's day off. However, he met me when I arrived to ensure it was prepared and full of fuel. Then, he spent more time reviewing the On-Star, Bluetooth, and how to check fluids.As I was at the dealership several times, I could see the associates working with other customers. I always observed helpful attitudes and overall happiness in their transactions.I could sense a difference at the company. There was lots of action, but there seemed to an attitude that each customer was important. I think the employees have pride in their jobs.

searay7

22 de feb. de 2011

I was looking for a dealership that had good inventory and the flexibility to find what I wanted if it was not on their lot.Mike Kelsey with McCluskey Chevrolet was not just trying to sell me what he had in his inventory but went out of his way to show me different models and made me comfortable with my decision. His patience was key in helping me pick out the correct one (after several tries), he got the car in for me that I liked and didn't rush me on my decision. As price is very important to me I found that I was given a very competitive price without having to bicker back and forth.The car was ready for me when I was told it would be and the staff was very accomodating in explaing a few features that I was not familiar with.I had the oppurtunity to need to talk with Mike sometime after the transaction and was very pleased that the attention I received after the sale was as good as what I experienced prior to the sale. It is my full intention to refer my family and friends to Mike for their automotive needs full well knowing that they will be treated with the same consideration as I received.

edjo63

21 de feb. de 2011

Karen was terrific to work with....very knowledgeable and helpful. Everyone that we encountered was helpful and friendly. Don't know that there's anything that can be done about it, but the actual buying process ( and we paid cash...no financing) seemed to take forever. I know we all have to be mindful of identity theft and accuracy, but I think I can buy a house with less paperwork! Other than that, it was a very good experience.

Flyngprof

16 de feb. de 2011

What a great experience! I had been in the market for a convertible and found one on line at McClusky.My husband and I test drove a used 2008 Toyota Solara, and purchased the vehicle from Franko Travato.He answered all of our questions, and worked out a good trade and great rate for our loan. I have never had This kind of experience at a car dealership before. No hassles, great price on a beautiful vehicle. I amEnjoying my new ride! Thank you!

grayhampton

15 de feb. de 2011

It would require pages and pages to detail the reasons why McCluskey Chevrolet can claim our entire family as "customers for life." Their approach to selling to and servicing customers is highly ethical, extremely professional, and yet personalized. The net result is absolute confidence that you may trust McCluskey and know that they take your best interest to heart...with every encounter, in support of your every need. As someone who has (A) been employed by another Chevy dealership, (B) purchased several cars (new and used) during the past 35 years and (C) have made a career out of comparatively benchmarking and training employees in the art of delivering customer service, I can positively identify McCluskey Chevrolet as "Best in Class." I have already referred others to McCluskey; ALL have received the same terrific level of sales support and service as described, herein.More than once, I've responded to an action taken by a McCluskey representative with, "You really didn't have to do that...you've already done so much to exceed my expectations." The reply from McCluskey has always been the sameand with a sincere smile: "Yes, we did."

tlowen

13 de feb. de 2011

The experience I had with McCluskey Chevrolet and Karen Shepherd was new experience for me. I have never purchased a vehicle online from another state. Karen was very helpful and patient to assist me in obtaining a vehicle that I have been searching for over a year. The 2006 Pontiac GTO was everything I had hoped for. Not only her assistance, and others, help me obtain something that I had been working my butt off for the last seven years.The whole experience was very professional and knowlegable from those who were all involved in helping me.In closing, I would like to thank Karen Sheperd, McCluskey Chevrolet and others for their help and patience. I would recommend to anyone the experience and knowledge of my dealings with Karen Sheperd and McClusky ChevroletThank yall Todd OwenGarner NC

kmuse1616

9 de feb. de 2011

Karen Shepherd was wonderful to work with. She did everything that she could to ensure that I walked out of the dealership with a new car. She was not pushy or salesy and made what can be an anxiety provoking experience very enjoyable. I would recommend Karen to anyone that is interested in purchasing a new vehicle.Thank You,Kim Muse

wmsc

1 de feb. de 2011

"I bought my Aura 3 mths ago because I have a friend who has one and I drove it all the way back from Chicago and it was great. Very reliable. VERY stylish inside and out. Mine has the 3.6 v6 and it has a lot of pickup. It doesn't feel like some wimpy little engine, it feels like it has power. I love it in every way."

Jenfrost78

31 de ene. de 2011

Over the years I've purchased 9 vehicles from McCluskey Chevrolet...Since the beginning, I've had the pleasure of working with some of the same people, from the sales group, to the finance department, to the mechanics in the garage...to me their ability to retain employees in this way, says a great deal about the organization. In addition, as a long-time customer, I've been introduced to every area of the dealership - from oil changes, to new tires, to repairs. Every experience has been a professional one, working with knowledgeable and dedicate individuals. I've recommended McCluskey to several friends and family over the years, will continue to purchase vehicles and encourage others to do the same. The team deserves an A+ from start to finish - you couldn't ask for a better overall experience.Sincerely,Jennifer C. Frost

flags6262

26 de ene. de 2011

My entire experience with Karen Shepherd was excellent. After looking over the vast selection of cars at Mccluskey my wife and I settled on a 2008 Honda crv 4 wheel drive that looked like it just came off the showroom floor. It was that clean. The thing I liked about Karen is that there was no funny business. Based on previous experiences with less-than-honest car dealerships and horror stories from friends, I was still alert and reading every word of my contract. Karen made a deal precisely as promised while she discussed the various financing terms and gave options, it was very laidback, honest, and not at all pushy.In addition to my car, I was given a voucher booklet for free and discounted oil changes/maintenance, and a discount voucher for a future car purchase. I would recommend to anyone looking for a new or used vehicle to contact Karen as she will do you right.

joechovan

24 de ene. de 2011

I called the dealership to set up an appointment. They got Ken Frakes on the phone with me. He was very easy to talk with and had a good sense of humor which put me at ease very quickly. He asked me all the pertinent questions and listened to what we were looking for. this was confirmed when we met the same evening and he had the exact car we were hoping for sitting out front already warming up in the cold weather. We were a little early and he was already prepared and had a sign with our name on it in his hand! such a welcome!We took a test drive in the car which had the exact "white pearlish" exterior color and gray interior color along with the specs that we requested (most important was electric driver seat adjustments and sunroof). We already studied the engine/mechanics of the 4cyl that we wanted, so that was already established before the appointment. I was impressed with Ken's close attention to detail and staying within the price range that I requested without trying to oversell me on an increased price. I had no buyers remorse!! Ken worked with the manager, Dave Anderson, to get us the right price and deal that was very satisfactory to us. Dave was firm but flexible enough to make things work for us concerning payments. We felt confident in our dealings with Dave and the final results.Ken was very courteous to me and my wife during the whole process... offering coffee, etc while we were waiting and working out the arrangements. We have had a couple questions since buying the car and Ken has been very responsive to my e-mails.Chris Hacker, the business manager, was also very fast and efficient in doing all the necessary paperwork and going over any issues or options with us for things like gap insurance. It was getting late and she was busy, but handled things great for us.We had a trip planned out of town for the weekend and our new Chevy Malibu was a real joy to ride as we got to test some of the cool features including OnStar and XM radio. We were impressed with the smooth ride and pick up and passing capabilities and climbing hills for a 4 cylinder car.We would highly recommend Ken and the team at McCluskey Chevrolet to our friends or anyone we know who needs a great car car with the right price and special team service!Sincerely,Joe and Julie Chovan

tklaber

22 de ene. de 2011

Had a great experience with Mark Kennedy and the dealership also. I knew what I was looking for, a new Colarado, when I told Mark what I was looking for he told me that they did not have exactly what I wanted but it would be no problem geeting one. He looked online, found what became my new truck and we sat down and made the deal. During the deal I got the feeling that Mark was working for me and not the dealer, he was honest and very helpful. It will be a while before I am in the Market again but I will be returning to Mc Cluskey and hope to deal with Mark again.

idmgt

21 de ene. de 2011

Very pleased with my dealings with McCluskey Chevrolet. Frank went overboard in helping me find the car I needed and even brought it out to show me as I was very busy.He had it detailed and was very professional and helpful through the whole process.I highly recommend McCluskey, and Frank Trovato.

dhughes

20 de ene. de 2011

We purchased a beautiful used car through McCluskey's Internet Sales Department. The information presented on-line was outstanding and the car was even better than advertised when we arrived from out of state to complete the purchase and pick it up. We worked with Karen Shepherd at McCluskey and she was fantastic. She went above and beyond to communicate with us and handle all the details before our arrival. When we arrived to get the car it was a very smooth process with no surprises. We highly recommend both McCluskey and Karen Shepherd and we hope to do business with them again in the future.Dan & Jill Hughes

boxthirteen

20 de ene. de 2011

McCluskey and Ms. Shepherd were extremely helpful throughout this whole transaction. My son and I visited half a dozen other dealerships in search of a reasonably priced, reasonably "used" used Honda. Not only did McCluskey offer the best price (by hundreds of dollars), they also offered the most cooperative and helpful customer service. This will be our FIRST stop the next time we're in the market!

Csimms

20 de ene. de 2011

Karen was great to work with. The transaction was easy and fair. This is the second vehicle I've purchased from this dealership and both times I felt I received a great deal and everyone I worked with was helpful and professional. I bought the car within 24 of first looking at it online.

Mkelley

20 de ene. de 2011

When I was first thinking of purchasing an Equinox, I went on line and was referred to McCluskey. Karen Shepherd promptly responded and stayed in touch with me until I was ready for the big decision. She listened to me, and a sale was made! Thanks!

daveduke

20 de ene. de 2011

We have had several issues with our new Equinox and we always deal with Karl in the service center at the McCluskey automall. He is very professional and quick to meet the needs we have. Times when we pick up our car and Karl is not there, he will call the next day to make sure everything went well. I feel Karl understands the meaning of customer service and is willing to make sure everyones needs are met that enter the service department.

JDGati

18 de ene. de 2011

As is not unusual with new vehicles, there have been some electrical problems with the 2010 Silverado that I just bought so I have had to take it to the Reading Rd. service shop several times. Each time, Kelly Sutliff has been my Service Advisor and Nick Rafanan has been the Mechanic working on the truck. After several times having to bring the same vehicle back for service, I normally would not be too pleased. But Kelly never gave me the option of not being satisfied. After the very first visit, she knew my name, she knew what issues there were with the truck, and the scheduling of appointments was not based on when the shop had openings. It was based on whenever was convenient for me. Complete satisfaction was the only option that she was going to allow me to leave with. And how she keeps her upbeat mood given the 20 directions I watched her being pulled in continuously while I was there, is something that is truly amazing.Now many mechanics would not appreciate having a customer watching over their shoulder while they work. Nick was quite the opposite. I was curious to see what he was doing and how he was removing different parts of the interior of the truck. He not only allowed me to observe, but he took the time to explain each of his steps as well as educated me on many of the changes (and reasons behind them) that this 2010 Silverado had vs. my previous 2001 Silverado.There really is only one reason that a customer would continue to come back to a specific dealership (in my case, it has been 22 years now). It isn't gimmicks, it isn't low priced advertisements with a lot of small print. It is because personnel such as these two really do care about making their customers completely satisfied and will do whatever it takes to make that happen.

Dkneflin

17 de ene. de 2011

Every time I walk into mcklusky they have smiling faces and are very helpful. They answer all my needs and questions. I have never had a bad experience with Mcklusky on the sales end or the Body Shop. They don't hassles you like other car dealer ships they let you walk around their lot and look and wait for you to ask them questions. Great place to buy and take your car.

mrsgb

17 de ene. de 2011

What can I say about McCluskey Chevrolet? I guess the fact that we have dealt with them for the last 17 years says a lot. And the fact that all my kids have bought/leased a car through them at one time or another. Within the past year my family has bought or leased 3 cars from them.They take the time to explain everything about the car and the financing. We have never been steered wrong.Everyone I have dealt with there has been very friendly and knowledgeable. I know I will get the best deal possible without even asking. And the service is impeccable. When I need something done, all I have to do is call Mike Kelsey and he will set something up for me, almost immediately, and he so kindly takes my car in for me and brings it back when they are finished, which has always been in a timely manner and at a very reasonable price.We have been very happy with all aspects of dealing with McCluskey Chevrolet and will continue to make more purchases from them in the future.

Joan Archer

16 de ene. de 2011

Bob Burnett was thoroughly professional and his expertise in knowing what we wanted and needed made getting a new car "stress free" for us. He had cars at the dealership for us to compare and his knowledge of them was impressive. We never had to go to another dealership to look at cars. We ended up with a Chevrolet Traverse and his instructions on "how to operate EVERYTHING" after we acquired it have made driving our car enjoyable. I love the hands-free calling and navigation......had Bob not introduced and explained all of the features, I would never have read instructions to actually use these features. He was friendly (even throughout all our many questions), took whatever time we needed and has followed up with us to ensure our satisfaction. Bob's a great salesman - as you can tell - we ended up with a Chevrolet and that was not what we started out to do!!! We're happy with our new car!!!

jtale

15 de ene. de 2011

Bob is awesome. We leased our 1st car with Bob many years ago and have gotten every car since then with him as well. Where ever Bob goes, that is where we will get our cars from. He is always friendly, honest and knowledgable. He goes above and beyond. It is always a pleasure to work with Bob and to recommend him to others.

Mark Falck

15 de ene. de 2011

My sales person Bob Burnett was very knowledgeable and helpful. I had many questions and concerns and he answered everything with confidence and accuracy. It was a very pleasurable experience and I would highly recommend Bob Burnett and McClusky Chevrolet.

cobgto

14 de ene. de 2011

Bob did an outstanding job in assisting us with the purchase of our new vehicle. I would definitely recommend him to anyone looking to purchase, or lease a new or preowned vehicle.Also, the Carl Mueller in service has been a great asset after the sale.

LoriDawson

14 de ene. de 2011

I was looking for a car for appx 2 weeks. Dreading the prospect of going in to actually buy a car. I received an email from Ken Frakes on my birthday. It was just what I needed to get me in. His was the only Birthday email I got this year. So I decided to give it a try.I went in on Jan 1. I was in and out in about 4 hours. Not that time included me being rude, dry and honestly not a nice person at all. He put up with my bad attitude, dryness and plain dislike of sales reps. I told him of my wants, needs and payment amounts I would pay for a car. i typically buy on notes. He smiled and just told said, "Work with me and let me see what i can do for you." I did not believe that I would get bought. Surprise! I did. A 2006 Malibu SS! It is the sexiest car I have ever owned. I feel like a princess in it.Ken took time to search his inventory and after so many "No's" from me, we finally found a few, but I settled on the Malibu SS. We had to travel to another location to get it. Well, I tell you. Had it not been for his tenacity I would have given up and bought a hooptie just to get around the sales experience.Once I settled on the car the work really began. Or so I thought. In less than 30 minutes he came back and told me that the bank bought me. I smiled and thanked him and waited to do the paperwork.What Ken does not know is that after he left me in his office i went over to the window cried as I looked up and Thanked my God for sending me that day. I also thanked God for Ken's atttitude as I said before I wasnt very nice.Ken is the type of sales rep that I appreciate very much. He will have my business the next time I need a vehicle. I will also be sure to send anyone looking to him.Thank you Ken Frakes for tolerating a customer like me. You were awesome!

tbien

14 de ene. de 2011

Bob Burnett is great to work with. He always responds promptly and comes to see me in person for paperwork requirements (we lease company vehicles through him). He makes it easy to do business with your company. Just a really good person to deal with.On the service side, seems a little on the pricey side. Considering local shops to save some money.

WHO__DEY

14 de ene. de 2011

This was my first time buying a new car and it was a great decision! Jesse and his team make things happen at McClusky Chevrolet at Kings Auto Mall. I was well informed and felt at ease while they worked hard behind the scenes to help me drive off in my new Camaro. I highly recommend anyone considering to buy a car to not waste their time any where else. :)

jazzyworker

13 de ene. de 2011

Steve walked up to my daughter and I and asked if he could help us.I was only in the market for a used car, but after working with Steve,I was able to get a New car (2011). This was the first new car I have owned.Steve worked so hard to get me the monthly price that I was looking for, as wellas a new. Hats off to Steve, I would recommend him to any one.Jo Ann

Burns1575

12 de ene. de 2011

I have done business with McCluskey Chevrolet for over 25 years. My saleperson, Don Smith is very understanding and knows what I am looking for in a car. He works with me to make sure I am satisified in everyway. Paul K. sales manager always is there to make sure the deal is complete and there isn't something else that needs to be done. Terance Turner, Tim Shaw in Service are outstanding and they go that extra mile for your satification. They work with you in everyway to make sure your vehicle is completed in a timely manner.Thanks to everyone who has made my experience outstanding and it has been a pleasure during business with McCluckey Chev.Darryl

Kurt11

12 de ene. de 2011

I like with working Karl because he remembers name and always makes me feel welcomed, the pricing is good and and the service follow up is excellent. I have brought vehicles Karl and fix's them the first time, when I have to wait he keeps me in the loop so I know how long it is going to be, I have never felt like I was being scammed or taken advantage of with Karl and the Mccluskey service department.

Ameri-Form Printing

12 de ene. de 2011

Bob is a great guy to do business with. Any problems that come up have always been resolved satisfactory when dealing with Bob. This is my first Chevrolet product only because that is the vehicles that Bob sells.So far I am very happy with the product but I also know that if there are any issues Bob will take care of me.Pete Garland

chirsch

12 de ene. de 2011

For my recent car lease, Bob explained very well the relationship between decreasing my payment and increasing the residual, so that I could make a good decision. He has always been forthright and honest, so that I feel I can trust what he tells me.

BILL JACOBS

12 de ene. de 2011

BOB BURNETT HAS BEEN MY LONG TIME FRIEND,PLUS SALES AND SERVICE SUPPLIER FOR THE 6 VEHICLES I HAVE PURCHASED OR LEASED SINCE I MOVED TO CINCI IN 1994. HE IS THE BEST ! WHEN HE MOVES DEALERS IF AND WHEN THAT HAPPENS I FOLLOW HIM. I TRUST HIM TO LOOK AFTER MY INTEREST NO MATTER WHAT. BOB MAKES SURE MY VEHICLES ARE SERVICED AS WELL BY HI TOP PEOPLE . BOB INSURES THRU KARL AND LARRY IN SERVICE THAT I GET GREAT SERVICING OF ALL MY VEHICLES. I NOW OWN THREE! I AM WITH YOU BECAUSE OF BOB . I WILL STAY WITH YOU BECAUSE OF BOB. I WILL PURCHASE OR LEASE MY VEHICLES THRU YOU BECAUSE OF BOB BURNETT.

dhicks5

11 de ene. de 2011

Everyone at McCluskey Chevrolet was friendly and knowledgeable. I had my new car search narrowed to two, and they really did a nice job of selling me on the Traverse. Mark Kennedy was extremely patient with me, as this was my first time handling the whole process of buying a car on my own. In the end, I got the car that I wanted, at a price we could both agree on. I felt like I got an honest, fair deal. Plus, I am thrilled with my new car!

jvogel

11 de ene. de 2011

McCluskey was a pleasure to work with. They handled the details with the insurance company, which made it easy for me. The location was convenient, the people were friendly and helpful, and they did a very nice job repairing my car. It looked like new when we picked it up. It was great that they were open until 7:00 PM most evenings, as that made it easier to get there after work. I would highly recommend them to my family, friends, and co-workers.

paulgeers

8 de ene. de 2011

Everything was absolutely great dealing with Chad in the auto body shop. We got sideswiped in a parking lot right before we left for vacation and Chad went above and beyond to accommodate us with a rental car and deal with insurance, while multitasking with a limited crew due to the holiday. We have already recommended McClusky and will in the future. Much thanks to Chad Wessendorf and the crew at the body shop, you all truely made a lasting impression!

alexander.mundy

6 de ene. de 2011

This is the second vehicle that I purchased from the dealership. I had a great experience the first time and didn't hesitate to come back when I needed to purchase another vehicle. I visited a lot to look at some of the cars that were advertised on the website and was approached by a sales person; Dennis Hill. He wasn't very knowledgeable about the vehicles in stock and was not friendly or welcoming, he also didn't offer a business card. We discussed the cars that I was interested in and he committed that he would follow up with me in the coming days with updates on pricing, availability and such. I waited several business days and did not hear back from Dennis. I eventually came back to the lot and was unfortunately given to Dennis to work with again. He had no explanation as to why he didn't follow-up with me as discussed in my first visit. We looked at some vehicles together and he was virtually unwilling to help me come up with options to get the vehicle that I was most interested in. His basic message was that I needed to decide on something else or go elsewhere. I had resolved that I should purchase a vehicle from an organization that really wanted my business.A few days later, I received a call from someone in the Finance department, who asked if I had made a purchase or if I was still in the market for a new car. I mentioned that I was still searching but had had a negative experience at the Kings Automall location. She committed to me that if I was open to it, she would set me up with someone who was sure to take care of me. She set an appointment with Rich Heimbrock and I met with him the following day. Rich was extremely pleasant and a great listener. I discussed the vehicle that I was most interested in and what challenges I was facing. There was not a vehicle in the system to match my needs, but he asked that I give him time to find something for me. Over the next few days Rich communicated to me about cars that I may have some interest in. Eventually, he found the exact car I wanted. He was direct and candid about what I needed to do to get into that vehicle and within a few hours I was making a down payment. Rich made me feel important and that he valued my business. After such a great experience with Rich, I was again disappointed upon delivery of the vehicle. The car had been washed on the outside but that it is. The inside was completely dirty and the trunk was even worse. I was very disappointed that after a commitment was made that I would be able to take delivery on the car at a specific time, and in a certain condition. I had to waste most of the following day waiting to have the car detailed. Even after arriving late that day when delivery was promised, the car was still not ready and at another location across town. Rich, again was extremely apologetic and expressed empathy to me. After the car was cleaned up, I began to feel the excitement of having something that I really wanted. Overall, with the exception of my dealings with Rich my experience left a lot to be desired. My first experience with the dealership was great, I purchased a car from Tracy Gracston and had such a good experience that I came directly to the same dealership as soon as I needed a car. After the disappointment of this experience, I would be hesitant to recommend that someone subject themselves to such an experience when trying to purchase a car.

lengleman

5 de ene. de 2011

After having a rough time with the car buying process, we were called into McCluskey Chevrolet by Keith McCluskey himself! I could not believe that Mr. McCluskey would actually take the time to right what he found to be a wrong situation. At first I didn't even believe that it was even him contacting us, but we soon found out that it indeed was! Car dealerships normally have the reputation of being swindlers that only care about a commission; this was my mindset before I experienced true integrity. Mr. McCluskey and Karen Shepherd worked diligently on our issue until we walked out of the door completely satisfied! For a dealership as large as McCluskey Chevrolet to take the time with ONE customer speaks volumes of the character of this company. Our dealings restored my faith in a business that can prove to be a very tricky one! I believe that; even though they may not boast of being a Christian business; the principles of treat others as you would want to be treated and esteem your brother higher than yourself were clearly at work in our situation. We were treated with the utmost respect and care! We sat in Mr. Mcluskey's office and talked about life! We weren't made to feel as if we were beneath him in anyway, but talked as if we were old friends! Karen Shepherd came down from the Mason office to ensure that we were satisfied! She worked hard to make sure that we had everything that we needed and that the process went smoothly! This was truly a learning experience and a blessing for my family. We walked out of the the doors and a heavy burden was lifted as we embraced our new friends! I even got a little peck on the cheek :), just as sweet as you would give to a family member! I couldnt have asked for a better outcome and I have McCluskey Chevrolet to thank for it! If I could post pictures to this website, I would introduce you to Justice"...thats the name of my Candy Apple Red 2010 Chrysler Sebring (BIG SMILE)I would and will HIGHLY RECOMMEND McCluskey Chevrolet!

Robert 108

3 de ene. de 2011

Chad has been great with the "incidents" our youngest has had since she learned how to drive. Whether it was fixing the broken mirror while her mother was out of town or repairing the dents in our cars after she mistakenly backed into mine in the driveway, he has always made sure that the repair was complete and done in the shoresest time possible. Having him work directly with the Insurance company was a plus, keeping me from having toman the phone.