Sohit

11 de nov. de 2015

I was not given opportunity to test drive the vehicle i bought. Every time I asked for test driving the car before i purchased, i was told it will be the same as the one i was test driving as sample. But it was not. My car is totally different than the one i test drove and was committed by sales rep. Also, I was never told about the options and packages available for the car. I am really disappointed. When I went back to dealership and told the rep, he started blaming me that i never told him what all i needed in the car. Will never do business with them and neither recommend to anyone.

D hines

27 de sep. de 2015

Thanks to Mr.James Taylor! My son now owns his first vehicle and you made it easy.

bert

19 de jun. de 2015

everybody was awesome...great deals! end up getting my 2nd MB with them!

A. Bowman

9 de may. de 2015

My husband and I just recently purchased our first Mercedes and the experience at Mercedes of Catonsville was absolutely the best car buying experience we have ever had. Our salesman Javad was so friendly and helpful through the entire process from the time we walked in the door until we left that night with our new car everyone was very helpful, financing, the manger and the person who washed our car. Couldn't be happier. Would recommend this dealership to anyone who is looking to buy a new car.

William fleischer

13 de mar. de 2015

This is the BEST Mercedes Benz dealership in Baltimore County Md. The staff is professional, knowledgable and extremely attentive. All of this is the reflection of the General Manager Sam Somarriba who sets the bar for the highest customer satisfaction and dealership experience possible. I own several Mercedes Benz automobiles and have concluded that even though MB of Catonsville is a little distance for me to travel, the quality of their work coupled with their facilities make it worth the drive for me to by pass the other two dealerships that are much closer. Please feel free to contact me to confirm what I have said in this review.

Sandy

3 de mar. de 2015

We love our service advisor Juan Ayala and the ease of finding information, pricing and his honesty. Great customer service. We stick to this Mercedes dealership simply because their product and service is the best!

Bruni Stephens

27 de feb. de 2015

We usually get our vehicles service with Robert Escobar at Mercedes-Benz of Catonsville. Robert 's knowledge of the product line is outstanding, and he made every effort to go above and beyond our requests, without any pressure whatsoever. The entire dealership provided exceptional customer service in a professional, helpful and friendly manner. Robert offers a extraordinary service. Any time I need a loaner he makes sure to switch my son car seat, after service he always return my car in the correct setting.

Olakunle

21 de feb. de 2015

Mr. Epps was our sales consultant when my wife and I bought our new GL 450. He was of course professional and courteous. That is expected. However he went beyond that and was extremely attentive to our wants and needs. he listened carefully and patiently and then delivered with minimum fuss. Oh yes, there was no haggling, he gave us a great price straight up. I would definitely recommend him and personally use him again. The rest of the dealership was as expected, no complaints.

Jean MD

18 de feb. de 2015

Consumer Service is alive and well at Mercedes Benz of Catonsville. Actually, service here ids extraordinary. the person who exemplifies this is Mr. Robert Escobar, our service rep. He is prompt, responsive, courteous, but most importantly, he is competent. He is the kind of employee every company seeks to be "their face" to the public. I hope that he is appreciated and valued. For us, he is one of the reasons we will continue to go back to Mercedes Benz of Catonsville. Thank you, Robert, for all your help and kindness. Jean and Vittorio Santoro

Bill M

12 de feb. de 2015

I just purchased a new Mercedes from MB of Catonsville and I love it! Erik H is a true professional and made the entire process a pleasure. They didn't have the exact car that I wanted in stock but Erik located the perfect car and had it on the lot the next business day. That's why I drove past two closer MB dealers to MB of Catonsville, great prices and great service....

EMDICE41

29 de ene. de 2015

I conducted a lot of research on SUV's prior to making my choice of a 2015 ML 350. I went to numerous dealers as well. I have to say that Mercedes of Catonsville was great to deal with and made the process very easy ! Ahmer was a great salesman and made my experience very pleasant ! He is a VET so other VET's make sure you look out for him

E 63 man

6 de ene. de 2015

I was on line just checking on used E63's that were not to far from my home.But after taking to the salesman who sent the car-fax to my email i decided to visit the Mercedes showroom. I received a warm welcome and was introduced to Mr. Grane who had provided me with the Car-fax. He provided first class customer service and he advised me that the car i was interested in was traded in by the service manager. Well as luck would have it...I did purchase the E63. The entire staff at the dealership was courteous and respectfully.

A.Vaughn

6 de ene. de 2015

I purchased my 2014 CLA250 on December 11, 2014 at Catonsville Mercedes-Benz and my experience with them was exceptional. This is directly related to my sales manager, Jason Richardson. Jason was: courteous, responsive, very knowledgeable, patient, professional and efficient. And his colleague, Gerard (I dont remember his last name), was also courteous and professional. He went over the paper work with me and took his time explaining the features of my CLA250. The finance manager was incisive he was great! The whole team was thorough and let me know that I was welcome to return or call with any additional concerns/questions. As a matter of fact, I noticed my rear spoiler was loose on 1/2/2015. I contacted Jason and he told me to bring it in and they took care of it the same day. Ive [patiently] been shopping for a vehicle since September 2014 and visited a few dealerships, only to walk out feeling depleted by sales representatives wasting my time. Catonsville Mercedes-Benz understood my concerns and was very proficient and efficient in delivering what I wanted. I would recommend Jason Richardson at Catonsville M-B to anyone whos looking for a relatively painless automobile buying experience!

Nabil

5 de ene. de 2015

Purchased a 2012 C300. The salesman, Mr. Dennis Epps, made the process and experience very smooth and pleasant. Dennis was very patient and answered all my wife and I's questions. He was professional and very knowledgeable. He didn't, at any point of the process, make me feel pressured. He let me test-drive 2 cars. He stayed late until the financial part was done and still had the energy and will to show us more features about the car. The day after, he called and emailed me to offer help and answer any further questions. It is always pleasant to work with someone who is passionate and cares about small details that make customers happy.

L. Turner

31 de dic. de 2014

I was out just scope out vehicles to purchase and reluctantly decided to visit the Mercedes showroom. I received a warm welcome and introduced to Mr. Dennis Epps. Mr. Epps provided first class customer service, even though I made it clear that I was not in the market to purchase a car. Well as luck would have it...I did purchase car. Mr. Epps made the entire purchasing process a walk in the park. The entire staff at the dealership was courteous and respectfully.

J Smith

29 de nov. de 2014

I had a clicking soung in my front end. I took it to 2 other dealers and they had 2 different solutions for my problem which both would have cost me over a thousand dollars. I came here for a 3rd opinion. They corrected the problem for $ 69.00. I could not believe it. Great job. My service advisor Steve Moye was great. He got me in and seen very quickly. I have a new home for my car repairs. Why is it so hard to find an honest mechanic.

Janet P.

24 de nov. de 2014

If you're in the market for a Mercedes-Benz, the Catonsville dealership will take care of you! Our experience with salesman, Dennis Epps, was exceptional from start to finish. Dennis is extremely knowledgeable of the MB brand and had an answer to every question--the GL 450 is our first MB purchase. Dennis was patient and very helpful going over all the bells and whistles this car has to offer, he even synched the BlueTooth for our phones before we drove off the lot. We live in Arlington, VA so Catonsville is a bit of hike, but I wouldn't hesitate to work with Dennis and the dealership again. Thanks for all your help and support Dennis, we love our new car!

Mazen Charafeddine

7 de nov. de 2014

i just want to say that Eugene was awesome, i helped us all the way and got me as close as possible to the price i want. I took a long time but he was patient.

Anonymous

5 de nov. de 2014

MB Catonsville made my car buying experience easy and memorable. Not only did I get a great deal, but I was also treated with respect and I left with feeling as if my dignity was still in tact--a huge deal for car buyers. The vehicle itself was amazing and beautiful in the showroom and on the road. I would highly recommend MB of Catonsville for all the reasons mentioned above. Thanks!

Kelly

27 de oct. de 2014

I had a great experience working with this dealership-a huge thanks to Dennis Epps who made the purchase process wonderful. I was purchasing my first Mercedes and Dennis was amazing to work with; very professional, honest, knowledgeable and a pleasure to work with. I was pleasantly surprised that I did not feel pressured at any point which is commonly the case when shopping for cars. I test drove several cars and had countless questions that Dennis patiently answered in detail. Although it was very late when we finished the process, Dennis stayed and walked me through the countless features of my new car and made sure I was comfortable with everything before heading out. Great dealership, great sales team! Thank you Dennis!

Cameron

23 de oct. de 2014

I had great experience. I searched all over MD for a '13 c300 with everything I wanted until I came in contact with Dennis Epps down at Catonsville Mercedes. Made sure the car was in front of the building and cleaned when I arrived. He was very helpful from beginning to end, knowledgable and provided very professional service. Also, customer service didn't end the moment i signed on the dotted line. I highly recommend Dennis and this dealership for your next purchase.

Janet Perkins

21 de oct. de 2014

My experience with Catonsville Mercedes-Benz has been exceptional. This is directly related to my sales representative, Dennis Epps. Denis is patient, courteous, knowledgeable, and efficient. He took his time explaining critical features of my new C300 and let me know that I was free to return or call with any additional concerns/questions. When something grazed my new car windshield ( the day after purchase), Dennis had it repaired quickly! I would recommend Dennis Epps at Catonsville M-B to anyone who is looking for a relatively painless automobile buying experience!

Dr. Jay

20 de oct. de 2014

Did the deal over the internet with Erik. No hassle a very good price after checking with 7 other dealers across the country. This is my second Smart Car and wont be the last from Erik

Katie M

17 de oct. de 2014

Couldnt have asked for better service! Dennis Epps helped me buy my dream car! He was nothing but honest and straight forward from the start, and so helpful! Any questions ive had hes quick to respond to emails and really patient with all my questions. All around hea a great guy and i couldnt of ben lany luckier having Dennis help me buy my car!!

Randy

15 de oct. de 2014

Purchased a CPO E Class from Mercedes Catonsville. The process and experience were top notch. Our salesman, Dennis Epps, was thorough, pleasant to deal with, and very knowledgeable about the car. My wife and I were pleased with the price and couldn't be happier with the car. Dennis will take care of you throughout the purchase and ensure you understand the details of the sales agreement. Great salesperson at Mercedes Catonsville.

Kevin, Mercedes-Benz of Catonsville fan

7 de oct. de 2014

I saw a car online at Mercedes-Benz of Catonsville,when I got there I was greeted by a sales person that asked me questions and listen to what I was saying so that he was able to help me with my needs.The sales person was a gentleman named Dennis Epps, he showed me the car I was interested in, answered exactly the questions that I presented him with, showed me what the financing would be, and gave me a copy because it was the middle of the day and I was on my lunch break. I thought I would return latter that day after work but was detained, so I returned the next day only to find out it was Dennis's day off. However, that was no problem for Dennis who dropped what he was doing to come in and see me though my test drive answer more questions and got me through the financing. It was a terrific buying experience, and Dennis contacted me two days latter to make sure I was completely satisfied, thank you Dennis Epps, I would do it again.

Farhan Khawaja

1 de oct. de 2014

I recently bought a Mercedes-Benz and had a great experience working with Erik Hershan and the rest of the team. Working with this group felt like if i had joined some high class executive club where my wishes and preferences would be given the top most priority at every step of the car buying experience. I found Erik honest, straight forward and very professional in his dealing. The one thing I particularly liked was that he did not try to push me to buy a car, Instead he offered full assistance in understanding my options and the utmost flexibility in this deal which made me buy the right car at the right price in the shortest possible time. I highly recommend MB of Catonsville team and look forward to a great customer experience with them.

Terry Sallada

22 de sep. de 2014

We put Erik Hershan thru the ringer with changing the body panels on our new 2015 Smart car and he was very patient. We went thru black, yellow and finally stayed with the yellow. The entire experience was great and Erik was very good at communicating via email, texting and by phone. I would highly recommend Erik as a salesman. Their sales manager, Destin was also helpful on our first visit and went into great detail on the various packages available on the cars. We drove here from Red Lion PA when there was another Smart dealer who was closer because our first experience here was equally as good!!

Anita

21 de sep. de 2014

Erik Hershan is an outstanding salesman. He exceeded my expectations in every way. Erik is honest, personable, and works hard to deliver. The total experience went very smoothly as a result of working with a very knowledgeable salesman. Erik was there every step of the way even working past his normal working hours to ensure all went well. If you want a good deal see Erik!! Thank you so much Erik! More referrals will be coming your way! You are the BEST!

Kesha Brooks

16 de sep. de 2014

My experience with Mercedes of Catonsville has been & still continues to be a pleasant one. I give all thanks especially to Ahmer Zaman who has been such a wonderful salesman since the day I walked through those doors in March 2014. Ahmer has stayed in contact with me making sure everything has been great with my new vehicle. I had pronlems setting my Bluetooth up in my car & Ahmer didn't hesitate in telling me to bring my car by so he could be of some assistance to me. He also makes himself available for any questions that I may have, and lets me know that that's what he is there for. The level of professionalism, care, & concern that he has shown me is awesome! I couldn't have asked for a better salesman.

Mohamad Temsah

13 de sep. de 2014

Eugene Gaither and the entire Mercedes of Catonsville team gave my family and I the highest level of customer service with an ecceptional buying experience! We will be back for another soon!

Jon K.

9 de sep. de 2014

Thank you to Erik Hershan, internet specialist. A great help in making my purchase an extremely smooth process.

G. Logan

9 de sep. de 2014

I just returned to Philly in my pre-owned 2011 Mercedes Benz Coupe E550. The car is fabulous and in excellent condition. My 110 mile drive each way from Philadelphia to Catonsville Mercedes in Maryland was worth every penny. The customer service was outstanding. Everyone was so nice to me, and made me feel right at home. General sale manager Jason Richardson and Dennis Epps of Mercedes Benz sales were both outstanding. Mr Richardson actually guided me from Philly to Catonsville Mercedes for almost two hours when the GPS in my old vehicle began acting up. I'd like to say "Thanks" for that because a lot of other car dealerships would not of done that for a customer. As for Mr Epps, He was great. He knew his product well, was well informed, very friendly, and did everything in his power to ensure that I went home in my new Benz. Dennis Epps went over every aspect of my E-Class prior to my departing his dealership and heading back to Philly for my 2 hour drive. Thanks Dennis....You are not only a credit to your dealership, but to all the customers that you've served in the past, and in the future. I am very happy with my new car.

Michael M

5 de sep. de 2014

I recently drove all the way from New York to Maryland to purchase a vehicle. What prompted my journey to buy a vehicle from another state was the excellent friendly sales staff. I spoke with Erik H the sales representative for Mercedes in Catonsville. He was very friendly and knowledgable about each vehicle on their lot. I was so happy with his service I decided to drive and visit the dealership. Erik was very patient with me and answered all of my questions in a very professional manner. I decided to make my purchase from Catonsville Mercedes on 7/8/14 and I am so happy I did. Not only did I get amazing service , I also got an amazing deal. I'm sure Erik is the best sales rep to speak to at this dealership and I'm happy I had him as my sales rep.

BRITTANY SCOTT

28 de ago. de 2014

I visit mercedes benz of catonsville to get a repair done on my car,i then decided to trade my vehicle in.My sales person was Mr.dennis epps he was so polite,he got me the car of my dreams.I would recommed him also the dealership. Thank you mr.dennis see you soon!!!!!!

J Barreto

28 de ago. de 2014

I was very upset after losing my SLK 2007 Mercedes during the flood in my community that caused a total loss of my vehicle. I wasnt quite ready to purchase another at the time but didnt have much of a choice. Dennis Epps knew of my situation because my vehicle was towed to the dealership in hopes of repair before getting the terrible news that the engine flooded and my insurance company totaled her. Dennis was patient, compassionate, understanding and more importantly, a man of his words. I test drove the CLA 250 and still not sure of what I wanted based on the fact I would have liked to have waited for the GLA SUV coming out in September. Unfortunately, my circumstances wouldnt allow for me to wait that long. Dennis didnt make me rush into a decision, he waited until I was sure I wanted that vehicle or was going to wait for the GLA to arrive. After carefully revaluating my circumstances, I purchased the CLA 250 that day and it was the best decision I could have made. Dennis showed me all the features of the vehicle, the perks, warranty, deals and made the process thorough, quick, and easy. I would definitely recommend Dennis to anyone looking to purchase a new vehicle from Catonsville Mercedes without the hassle of being rushed. He will give you all the facts up front to make sure you are comfortable and make the best decision for you not the dealership. I am happy and my friends love my car even people I dont know.

Knoroozi

25 de ago. de 2014

I highly recommend this dealership for Mercedes-Benz buyers! Specially Erik Hershan, I purchased my car from him while I was driving and few hours later I drove to the dealership and picked up the car. He was very knowledgeable and professional. Very happy with their services.

SGAVINS

15 de ago. de 2014

I had a great experience with Mercedes of Catonsville; more specifically Dennis Epps. He worked diligently to get me the vehicle I wanted at the best rate and didn't try to get me into another vehicle or give up, he worked extremely hard and it showed. He was consistent, compassionate and honest. I would recommend Mercedes of Catonsville and I would strongly suggest seeing Dennis when you go. I could go on and on... but I got the car I went for, at a price that worked for me PLUS, & they worked so well with me, I cannot imagine purchasing from anyone else. (fair trade in value, honest, diligence....all key for me)

New Mercedes Owner in VA

13 de ago. de 2014

My experience with this dealership was excellent from start to finish. I started by calling because they had a particular used Mercedes I was interested in. Jason answered the phone and was very helpful answering my questions. He knew I was traveling from VA to see the car and actually called and left a message warning me of a traffic problem so I could adjust my route. When I arrived, Jason introduced me to one of his sales team, Dennis Epps. Dennis was both professional and easy going all at the same time. The best way for a salesperson to be, in my opinion. When we went out to look at the car, he took the time to explain a variety of features to me. I thought I knew them all, but I did not. There was no rushing and he took the time needed to answer a variety of questions. He was not pushy and understood that I needed to do some thinking prior to the vehicle purchase. The next day I returned and purchased the vehicle. The process was also easy and I worked with Wesley in the Finance Office. Just as both Dennis and Jason did, Wesley took the time to explain all the details to me and when I asked a few questions, he found all the answers for me. He then walked me over to parts so I could purchase a few things for the car. Once the car was ready, A person, who I believe is the head mechanic took the time to install my lug locks that I purchased, even though I know they were very busy. It was kind of him to do that and not have me come back. Another example of excellent customer service. The car was waiting in the bay and it was spotless. Dennis went over the car again with me and took the time to set up and test my phone, the various mBrace applications, etc. He even came back as I was preparing to drive away to make sure my fog lamps were on as the weather was terrible!! Once home, I had another question and Dennis was able to call me back with the answer and then called the next day to make sure I was happy with the car. I want to also comment on how the car (a dealer loaner) was very clean on the test drive (something that was not the case for another dealership I visited.) That level of detail is important as it shows a commitment (in my opinion) to excellence. I also want to mention that this was a 2014. It had very low miles, but they still certified it. Again, this was not the case for another dealership I visited. This mattered because it extended the warranty. I would definitely recommend Mercedes of Catonsville without hesitation. The shopping part was enjoyable (yes, it actually was) the buying process was smooth, the employees went above and beyond and I believe the deal I received was very fair.

My 50th Birthday Present

12 de ago. de 2014

Both the manager and salesman were knowledgeable and courteous, Destin and Dennis Epps. I thought I was going to purchase a BMW, but I went home with a Mercedes-Benz. Dennis was extremely patient as I was overwhelmed with my purchase. Both the showroom and service/repair area are clean, neat and modern. I also enjoyed the refreshments. I would purchase from this dealership in the future and suggest it to my friends and family.

Alex, Va

12 de ago. de 2014

I had the pleasure of buying a used Lexus GX460 from Dennis Epps. He was very well trained on the Lexus even though he worked for the Mercedes Dealership. The process was very simple. He looked at the car for me which I first noticed online. He told me every single flaw (very few) and enticed me to come in and see the car. I was sold in the first 5 minutes. He went thru the whole system of the car with me and had a Lexus savant set up the bluetooth phone, and music apps for me. The whole process was pretty seamless and quick. He was very professional, trustworthy and kind. I would definitley recommend Dennis to all my friends that wish to purchase a high end vehicle.

PH

24 de jul. de 2014

If you want expert and professional service then ask for DENNIS EPPS. His easy going style made me comfortable as he validated and commended my questions and comments. He really took as much time as I needed to answer all of my questions and allow me to take an extended test drive. Even though I left without purchasing because I needed time to contemplate, Dennis kept in touch with courtesy messages. I appreciate that personal touch. I went out of town and unexpectedly received a newly purchased Benz as a gift for my 50th bday. Imagine my surprise! I was told by my family that "my salesman" wouldn't help me when I returned home because I didn't give him a sale. They couldn't have been more wrong. When I returned back home I went by the dealership and asked for Dennis. He willingly took the time to show me all the features of the car, make sure my controls were set, and told me to call if I had questions. This is what I call going above the call of duty. Customer service is a high priority. Ask for Dennis.

ZeeJay

17 de jul. de 2014

I started writing this and lost it on the computer if a duplicate should show up. I worked with Dennis Epps, who was extremely professional, courteous, and knowledgeable. I told all my friends what a great salesperson he was without being pushy or overbearing as have been my experience in the past. I had been researching cars online and came to Mercedes of Catonville to test drive 3 previous owned vehicles I had seen. I informed Dennis that I wanted to test drive then and make a choice, which he patiently allowed me to do. After making my choice Dennis took the time to teach me how to use all the bells and whistles (which there were soooo many!!) He was patient and also filled my tank and agreed to have some minor marks fixed on the car. I was extremely pleased with the service I received from Dennis and Destin and the finance manager allowed me to ride away in a "new car" with a great deal!! I will recommend them to family and friends.

Angela Eubanks

1 de jul. de 2014

MY SALES REPRESENTATIVE FOR THIS DEALERSHIP WAS VERY PERSONABLE. I AM NORMALLY NERVOUS ABOUT MAKING CAR PURCHASES, FOR FEAR OF NOT GETTING ALL THAT I AM ENTITLETED TOO. HOWEVER, MR. DENNIS EPPS TAMED THAT FEAR. HE WAS VERY PROFESSIONAL, KNOWLEDGABLE & PLEASANT. ALL OF MY QUESTIONS WERE ANSWERED & MY CONCERNS REGUARDING MY CAR PURCHASE WERE TAKEN CARE OF. I HAVE NO PROBLEM RECOMMENDING FAMILY & FRIENDS TO VIST HIM FOR ALL THERE FUTURE CAR PURCHASES.

HolaLindy

19 de jun. de 2014

Hola Everyone. I am highly recommending Mercedes Benz of Cantonsville after the exceptional customer experience and how Erik Hershan went above and beyond to assist me. I had a 2014 Mercedes c250 coupe white w/red leather bought in October. It was involved in accident recently and the vehicle saved my life. After the hospital, I was in a rental car over a month and I kept trying to find another one of these rare gems. i could not find it Florida where I lived. I started calling to different dealerships and Erik managed to find the car, have it transferred, and negotiated a price that was phenomenal. The finance department overcame all my credit challenges and got me approved. I flew in from Florida to purchase the vehicle and he even picked me up from the airport. They facilitated a transport of the vehicle, and made the whole experience flawless. First and foremost, to be alive to write this story, I am lucky grateful that a Mercedes benz saved my life. And for the purchasing extraordinary experience that followed was a blessing. I would recommend any Mercedes and the Mercedes Benz of Cantonsville to anyone purchasing a vehicle. And remember, sometimes it's the things you cannot see, that make Mercedes a customer experience above the rest!

Chris Massey

12 de jun. de 2014

Throughout my experience at Catonsville Mercedes Benz, Erik was a huge help and even contacted me privately to keep me posted on the status of the vehichle. I checked around for quotes on insurance, Erik even found me a quote that could not be beat. Overall it was a great experience working with him.

Corey C.

9 de jun. de 2014

Erik was professional from the moment I spoke with him on the phone, through picking up two cars over the weekend. Erik was well versed in his knowledge of the vehicles and was not pushy. I will continue to recommend Erik. Thanks again Erik.

Deepak

19 de may. de 2014

Erik was great help and worked with me to get me a deal. He kept me updated with cars and informed me as soon as he found a car i was interested in. Awesome customer service. i would definitely recommend this dealership and specially Erik. Great Customer Service.

BarbaraG

16 de may. de 2014

I found the car of my dreams on the Mercedes-Benz of Catonsville website. I was able to instantly connect to Erik, who verified that it was available and we arranged for me to do a test drive that evening. Erik answered all my questions and guided me through the buying process. I am thrilled with my new car and how easy it was to buy it from this dealership.

Kristyn

13 de may. de 2014

I purchased a ML 350 last week from Erik and could not be more pleased with the experience I had at the dealership. Erik was extremely patient and made sure he answered all of our questions. He made the whole car buying process stress-free and was not pushy at all. Thanks, Erik! I will most definitely recommend you to friends and family.

MLbuyer

1 de may. de 2014

Dennis and Destin were extremely fair, honest and dedicated to making the deal get done. those two get a 5 star rating without question as well as Ty, in finance. From the second I spoke to Dennis, I realized he would be willing to try to go the extra mile. The Dealership get a 4.5. I would like to see a more technology driven process as it relates to buying a car. It should be seamless, with minimal paperwork and less wait time. Although it is far better than any other dealer, they have an opportunity to make it perfect, primarily because they are certainly the closest I've ever seen to perfect thus far. On second thought, a 4.8! keep doing great work up there guys, I wish you were in Annapolis, I wouldn't have had to make the drive. Super glad I did though!

Kofi

29 de abr. de 2014

Erik is certainly so wonderful to do business with!...... Overall, Erik made my purchase of a C300 from his establishment such a great experience!!.... Thanks!

RC

24 de abr. de 2014

I was very satisfied with my purchase and customer service from Eric. I am loving my car.

sean l

24 de abr. de 2014

I had Erik as my salesman and he did a great job - after many dealerships and test drives he made sure i found the right car - I was in no hurry to buy, but when i was ready they made the whole process easier than i have ever thought it would be. I will be recommending him to other people looking for a car used or new for a long time ! thanks erik ! - sean

Maria

22 de abr. de 2014

I went to the dealership to look at the new CLA. A service consultant came out to greet us quickly, offered a test drive, and within 15 minutes, we were on the road. I loved the ride. The CLA was one of 3 cars that I was interested in. While my husband and I were there, Eugene, our salesman, introduced us to the GM and other key partners. I didn't sense the 'shiftiness' that many dealerships have and the eye contact was phenomenal. Most important to me was that my salesman/service consultant, Eugene , was a breath of fresh air. We talked extensively about the car I was trading, a RR, and he offered to do some leg work on the car (although he knew I had one more car to see). Monday morning he had a draft of a deal for me to review based on car information I had provided. BTW - the other car, another high-end car, did not make the cut because the customer service was not good. Although we all want more on a trade, the deal was fair, my questions were answered, and all within less than 2 hours.Thanks !

TORI

9 de sep. de 2013

great experience-folks really nice-facility excellent-will recommend to friends.

Brian the Navigator

30 de jun. de 2013

I was in the market for a Lincoln Navigator. I was already pre-approved. It just a matter of finding a SUV that I liked. Went Mercedes Benz of Catonsville to look at a 2007 Lincoln Navigator black in color. Unfortunately it was already sold but they had another one in my opinion was better then the one I came to look at. Sales associate Steve and the sales manager Ron give me a deal better then what I was pre-approved for. Experience was extremely pleasant. They delivered a low mile 2007 Lincoln Navigator with all the bells and whistles to my front door. These guys are the real deal. Thank you so much. Brian

Michael T.

20 de abr. de 2013

Wow!!! Andy, my sales representative was great. He was extremely patience with me through out the process of purchasing my ML350. He was very knowledgeable with the explanation of this brand new vehicle. Not a moment that I sensed that he was pushy at all. Not to mention that he helped me obtained a huge discount as well. Thanks, Andy. We will most definitely recommend you to all our friends and business owners in the Maryland area to come to you when buying mercedes benz.

demercedes

19 de nov. de 2012

I brought my car (under warranty and with a prepaid maintenance package) in for service because I heard a chirping sound. They called later that afternoon to say it was fixed because they had remove then belt and added pecial oil When I arrived to pick up my car and drove it into the service area the car was still chirping. They appeared confused when I explained that I was not taking a chirping car home and so I left in the rental car. They later called and promised that this time it was fixed. It is now 5 months later and on the first cold week the car started chirping again Hmmmm. I don think it is fixed. The girl at the service desk needs a lesson in customer service. She needs to put down the basic text book responses and give the gold standard service that Mercedes Benz used to be known for. Think outside the box. If you don have a rental car available to fix a car that wasn properly fixed the first time she should have asked for what I was looking for and asked her manager how she could improve my experience.

dlonline

3 de oct. de 2012

THE worst car buying experience I have ever had, and if you have ever bought a car you know how low the bar is. Bought the car remotely and I now know better. Responses were slow, and incomplete. Was told the car had equipment that we found out it didn't have once it was delivered. Just painful but the lesson was learned.

Mercedes Lover

20 de ago. de 2012

As a single woman I felt like I was a target. I am sure my service agent was doing his job for the dealership. Try to get as much as you can from whom ever walks in. Tried to get me to do services that where not necessary. Also tried to charge me for a service that was under warranty. Fortunately I have someone who looks out for me. Will not go back to a dealership that I can not trust.Beautiful dealership all the bling bling. Just can not trust them.

X3 LOVER

3 de jun. de 2012

My overall experince was quick and painless! I was out of the dealership within 1 hour. Colin was my very smart and savy salesman He was great!!! Thank you Mercedes Benz Of Catonsville!!

The old sage

11 de mar. de 2012

I want to take this opportunity to compliment an outstanding manager. I came to your facility Friday afternoon, March 9, 20012 to pick up my car that had been serviced. Mr. Hayes met me at the entrance and asked if he could be of assistance. I said no thanks; I just getting my car. He escorted me inside and almost insisted that I have a seat at a service advisors desk and then had someone prepare my bill and bring it to me for my signatures. I use oxygen and he was not aware of my physical state but I had just come from having a radiation treatment and I was totally exhausted. I then mentioned that I was looking to purchase a used automobile from another dealer and he even took the time to check out the carshistory for me. From now on I intend to be a committed customer of Mercedes-Benz of Catonsville. I have never met a manager in an auto dealership that was more professional; more dedicated, Informative, more caring, more respectful as well as cordial and accommodating. Mr. Hayes sets an exceptionally high standard for superior service in the Mercedes Benz family.

Millio

23 de jul. de 2011

The young lady at the front desk not helpful at all. I asked for some help to make a apointment for oil change she replys what do you want me to do.....