J A

10 de ago. de 2020

Service advisor Mike Ferraro is the absolute best! Always accommodating, personable and professional. Cultivates customer loyalty. A real asset to the dealership. Managers take note! The loaner process has been DRAMATICALLY improved. The customer waiting area is spacious and comfortable.The ability to pay your bill with your service rep instead of the cashier is SO much better! This dealership has improved significantly over the past few years. However the service arrivals area, while improved, still needs tighter oversight and coordination. Drop off and loaner return is often not smooth. As you drive in, someone should be directing you where to park then approaching you right away to keep things organized and moving along. Tackle this last issue for a true 5 star rating.

Brian Trimble

14 de sep. de 2021

As a new Mercedes-Benz customer, this would have been a better experience if more information was shared prior to my first scheduled 10K mile service; specifically an itemized list of work to be done and (estimated) cost. I would not normally expect to do this but when a service charge (A-Level) cost $600, I expect an itemized break-out and the opportunity to comparison shop. Also, finding out my next service (B-Level) is estimated at $1,100 dollars is something I will prepare for by requesting a quote up front and then comparison shopping. Buying/leasing a Mercedes-Benz has been a positive experience for us but, my first billable service experience left me with a less than positive impression. I do not mind paying for value and feel I am getting that in the cost of the vehicle but, after topping off my windshield washer fluid the day before service; then being charged what I consider an inflated rate for windshield washer fluid was too much to take. When I first questioned this the response was it was included in the service. My response was if listed as a separate charge, it was not included and I asked for the inflated amount to be refunded to my account which, it was and I thank you for that. My surprise and disappointment is Mercedes-Benz, with the reputation and quality of vehicle produced, does things like this to their customers. Please note that this is an test for Mercedes-Benz; I have no issue returning to a GM vehicle if the overall Mercedes-Benz experience does not measure up. You have built a very nice car but if I am subjected to the same events reflected herein with Mercedes-Benz that I am with a GM, Ford, Nissan, etc. I will return to these manufacturers with the perception Mercedes-Benz, and perhaps all "luxury" vehicles, are for people who just do not care what they get for their money. It was my first disappointment as a Mercedes-Benz owner; I hope it will be my last as we do like the quality of the car and pleasant driving experience we have had. May my next service be once consistent with how I view the Mercedes-Benz brand; still find this hard to believe what I experienced. I will add my service representative was excellent in conducting business with me. I am not an easy customer, just a farm boy and retired US Marine who expects to be treated as a valued customer and not a source of revenue.

Madeline Hoyos

18 de ago. de 2021

We had a 5 star experience at this dealership. Ray was our salesperson. He was very professional as well as personable. He is definitely knowledgeable about the product he is selling. He was quickly responsive to any questions we had about the vehicle we ended up buying, even to the point of providing answers on his day off. Also a big shout out to Stephanie in Finance. She is a real dynamo, smart and efficient. Both of these individuals are top notch and made our car buying experience as smooth as possible.

Lucas Moraes

3 de dic. de 2020

Great customer service. The team at Mercedes-Benz of Fort Lauderdale found solutions to every challenge. They showed that they really wanted to sell me a car, and made me feel appreciated as a customer. Alex communicated over the course of a couple days to find us the right vehicle. He went above and beyond to provide us the exact car we were looking for. Winston also did a great job going through the options and closing the deal for us at the price we wanted. We received much better customer service and appreciation here than at the BMW dealership down the street, and that is why they earned our business. Great service from all at MB of Fort Lauderdale.

Voicemails Voicemails0001

9 de mar. de 2021

Stopped by today during my lunch break because my tire pressure light came on. I drove into the service center and was greeted by Hector. He was extremely helpful. Not only did he fix my tire pressure, he also checked the engine fluids and sprayed disinfectant inside my car. An extremely nice surprise as I did not expect such exemplary customer service. Highly recommend. Ask for Hector in service department, very attentive.