ANAVI AMEGASHIE

31 de oct. de 2016

It was clear that Rob Edmonds was very knowledgable on the car he was selling me, he spoke descriptively and efficiently while maintaining a friendly tone. I enjoyed that he went the extra effort in various aspects during my short visit by finding a new way to secure my license plate, helping me download the Mbrace application and answering all of my questions in a detailed way. I was a member of the BMW community in Rockville before switching to Mercedes and I already feel much more comfortable at your dealership. Thanks so much for your quick service switching me to your company!

Shanson

30 de oct. de 2016

My wife and I came up to look at used cars on Wednesday October 26. We liked two of the cars and test drive them both but did not make a decision that evening. On Thursday my husband made an offer on the Chrysler 300 but failed to leave a call back number. I had left my info with Shannon, who met us on the lot Wednesday evening. Rob, in sales, recognized our name, and called his friend Russell to ask if he was related to us. Russell is our son. Russell lives in Maui, Hawaii. Russell and Rob worked together at Cancun Cantina. Russell gave Rob Ray's cell phone number. Rob called Ray and made the deal (secretly as this was a surprise birthday gift for me!)

wannabsurgeon

29 de oct. de 2016

I wanted to buy a Mercedes C300 Sedan for my mom as a "thank you." I never bought a new car before, let alone a new Benz. I had done minimal research and decided that I would email two locations in hopes that the consultant could educate me. I made an appointment with Euromotors in Bethesda (where I live and work). It was the WORST experience of my life. I tried explaining that this was a gift, that I wanted to focus on the features instead of the color. The agent kept pressuring me to pick a color. I went with a "red", then he had the car pulled around from an off-site garage. The consultant spent about 15 minutes with me at his desk and another 10 minutes in the car. He claimed it was "fully loaded." As we walked back in, he had double booked other appointments. I felt pressured to leave. This was on a Friday. Now the good news...I emailed Mike Lavrenchik of MB-Hagerstown. I told him of my awful experience and said I would meet with him the next day. He promptly replied to my email and said he would "do his best." The next day I drove about 1 hour to meet Mike. As I walked in, I was greeted with a smile and an offer of a beverage. Then I was taken over to Mike. Immediately upon meeting Mike, I had an instant connection. We laughed, talked about our personal lives. He had a swivel monitor and showed me all of the cars that had the features I wanted. We agreed to look at the C300 Sedan. There was a great deal on a "loaner" vehicle, and I was so appreciative that he showed it to me. He spent at least 45 minutes in the car showing me each and every feature. He showed me the backseat, the trunk, the engine, how the car operates, etc. He answered EVERY question I had. But then, he drove me over to see a new C300 Sport version that had ALL the features I wanted. I fell in love with it instantly. That was it! We walked inside and I said "lets do it!" He ran my credit and I was on my way to purchasing the car. He gave me a great deal and even let me know the value of my trade in (I have an SLK 320 Sport), which I decided to keep. He offered me drinks and the lounge to wait while they washed the car. I then met with the financing agent who explained everything in detail. I also met with the owner. They congratulated me on the purchase and drove the car for me to pick up. I actually had to wait to arrange a ride, so Mike kept the car in the garage for me while I arranged a ride in the next few days. When I got there to pick up the car, it was waiting outside. MIKE is AMAZING. He has become a personal friend. YOU NEED TO MEET MIKE AND EVERYONE HERE BEFORE YOU buy a Benz. The location also has the best service in the country! You would be foolish to purchase a Benz from anyone else. I plan on going back to buy a Benz SUV for me and my husband! Mike and everyone at that location cares about you and what you want. This is the most ETHICAL group of people I have ever met. From the time you walk in the door, you feel like part of the BENZ family. PLEASE BUY FROM THEM, AND MIKE! I love you, Mike. After I bought the car, I emailed the salesman to say that I had already bought a car - because of my age, he thought I was a "lookie loo" and didn't want to spend time with me. Well, big mistake! I was destined to buy from Mike.

Janet&Bill

29 de oct. de 2016

I never thought we would be taking a Mercedes home! If you want a quality vehicle at a competitive price, PLUS get treated like gold, see Shannon Dorian. Shannon is knowledgeable and professional. We couldn't be more pleased. Thanks for making our experience a great one!

george123

28 de oct. de 2016

We greatly appreciate Barry London's professionalism and friendliness in working with us on our purchase of our certified pre-owned car. Thank you, Barry

jaycee

27 de oct. de 2016

Fell in love with the car at first sight. Rob worked with me to come to an agreeable price. Great salesman and great people overall. Was in and out fast! Highly recommend MB of Hagerstown and especially Rob Edmonds. Thanks so much ?

sbhough

27 de oct. de 2016

I recently traded in my 2009 Yukon for a Mercedes benz ML350 and I had a great experience there. My salesman was Mike Lavrenchik and I felt he went above and beyond to help me and gave me the best possible deal.

PA Mercedes

27 de oct. de 2016

Seamless, fast experience. Was in and out in under an hour. Excellent working with online and finalizing terms remotely. Mike Lavrenchik was excellent to deal with throughout the process.

James

25 de oct. de 2016

Mike Lavrenchik is great! He helped me get into the vehicle I wanted at the right price. CJ Brown, Austin Shemon and Chandra Dickson we all amazing and professional during the sales process and made me feel like I made the right choice in returning to MB of Hagerstown to purchase my next car. Truly a first class team!!

LORIB350

25 de oct. de 2016

Shannon contacted me immediately with exactly what I asked for - in just over 24 hours I was thrilled with the service, prices and my car.

Mikael

23 de oct. de 2016

My wife and I could not have been more pleased with the service and attention we received at the Hagerstown MB as we purchased our new GLE 450. Rob and his colleagues made the whole process very smooth and guided us clearly through every step with professionalism and good humor.

TD22620

23 de oct. de 2016

Found the vehicle I wanted. The sales guy (Mike) offered me the same model, better equipped at a better price. Easy comfortable dealings. Always going the extra mile. Best place I have found for sales and service.

buju2

21 de oct. de 2016

Thanks Michael Lavrenchik for your awesome assistance. We got a great deal as well as a great car. This was accomplished in a matter of 20 minutes.

Donnie

19 de oct. de 2016

We got a great deal and love the car, after our first time being there. Within only a few hours Barry London helped us find the car we were looking for. Barry was a great help and has a great understanding about what he is doing.Many thanks, The Buchanan's

DocPINCH

18 de oct. de 2016

Barry was able to get us into a newer year model and keep our payments down with low down payment and even negative equity. Thanks, Barry.

J Hornbaker

18 de oct. de 2016

I have dealt with Younger Mercedes since its inception and have bought a number of S550s fromthem over the years. Brandon Younger has built this dealership into a first class operation, superblymanaged by Justin Harbert. I have purchased almost all of my cars through Barry London who has made the process effortless. He has consistently provided the exact car I wanted in a timely fashion and at a reasonable price. He always exhibits a pleasant demeanor and is a pleasure to work with. In addition, the Service Department staff, including Marty, Alex and Adam, are outstanding in their abilityto provide topnotch service in a timely and efficient manner

Dave D.

16 de oct. de 2016

My first buying experience with the team (led by Rob Edmonds) was fantastic. As I left, smiling ear to ear with my new Metris, I casually told Rob that I might be in the market in the fall for a second work vehicle to replace another one nearing end of life. Fast forward nearly a year later, I got a call from him letting me know that Mercedes was running a special on said vehicle. Great timing. Most dealerships I've worked with seemed to want to take advantage of a positive relationship by short-cutting the customer service, but not Rob. I didn't think he could have made the second buying process any more pleasant, easier or worry free than the first, but he succeeded...in a big way! I highly recommend Rob Edmonds!!

S Haller

15 de oct. de 2016

My experience at MB of Hagerstown led to the purchase of a vehicle that I love. Barry London is a consummate professional. He listened to what I wanted in a car and didn't stop until he had fulfilled that request. I highly recommend this dealership.

Larry

15 de oct. de 2016

Barry London is a wealth of knowledge about the product that he sells. He attended to every detail about vehicle preparation and feature explanation. CJ was also well prepared professional and smart.They made this a perfect vehicle purchase procedure. Thank You.

dolfan69

10 de oct. de 2016

Had a wonderful experience purchasing 2015 Mercedes Benz GLK 350 4MATIC from Rob at the Hagerstown Mercedes Benz dealership. In and out with trade-in in just over 3 hours and a stress free car buying experience, best I have ever had.

casey vallaster

4 de oct. de 2016

I want to thank Barry and everyone involved. I know this was a very very small sale in Mercedes business, but everyone made me feel like we really mattered, and helped make a difficult financing situation happen.Casey & Richard Vallaster

Stronger1

3 de oct. de 2016

Barry, Cj and Justin always make buying a car easy! This is my second purchase and when I am in the market for another car this great group will be my go to! Great service and very knowledgeable!

bob

1 de oct. de 2016

Rob was very professional and knowlegeable with product.i would recommend him to anyone interested in a purchase of a car here the buying experience was positive

hotrod

30 de sep. de 2016

Knew what I wanted when I walked thru the door. Rob showed me what I wanted...we started paperwork and I forgot to bring the most important document. But we continued and the next day after 15 minutes I was driving a new Sprinter.

hotrod

30 de sep. de 2016

Knew what I wanted when I walked thru the door. Rob showed me what I wanted...we started paperwork and I forgot to bring the most important document. But we continued and the next day after 15 minutes I was driving a new Sprinter.

Horse24

28 de sep. de 2016

I had told Michael Lavrenchik I would be in the market for a car in the spring. He listened to what I would be considering and when this gem of a E-350 was traded in he called me and encouraged me to come and test drive the vehicle. Michael's professionalism was able to match my desires with the correct car. This is the third vehicle we have bought from Michael and his kindness and knowledge makes the experience fun instead of stressful. When I arrived to purchase the car he was on the phone with my insurance agent making sure everything was in order for me. He took the time to sink my phone, and make sure all the settings were correct for me. I consider Michael a trusted friend and encourage anyone to see him for their next vehicle purchase. Michael introduced me to CJ Brown the Finance Manager who was also very kind and professional. Thank you Mercedes-Benz of Hagerstown for providing me a lovely quality car and treating me as a valued customer. The chocolate was also enjoyable.

gar

28 de sep. de 2016

We took a drive one Saturday to the dealership to look around, but Barry and the team made our experience memorable. They were very professional, extremely friendly, and not pushy. We quickly closed the deal and came back after our vacation to pick up the car. We had a very pleasant experience as Barry and CJ put up with my numerous questions with the patience of Job.

jmf

26 de sep. de 2016

Rob, Adam and Justin and CJ made, what can be a difficult process to purchase a car, a pleasant experience. Their knowledge, professionalism and honest interest in me was reassuring and gave me the confidence to "seal the deal". From past experience, I also feel very comfortable with their customer service.

pammcinnis

25 de sep. de 2016

The management, finance, and sales and leasing department personnel made my return experience to Hagerstown MB a pleasant experience once again. Mike and Shannon worked as a team to provide excellent sales service. Customer service from all employees I associated with deserve an A++. My experience was such, that I will return again when the time comes.

london

22 de sep. de 2016

Barry really took care of us. Once we reached a deal (it took a few days and some shopping around), Barry ensured that everything was in order when we came to pick up our car. He was very professional and courteous at all times. We absolutely got our best deal here at MB - Hagerstown. He even did a few extra things for us even after the deal was done!

Althia

21 de sep. de 2016

I had a very pleasant car buying experience at the Hagerstown MB. Barry was awesome to work with. He was very attentive to the details that fit me. His professionalism and kindness made a difference. He made sure I knew all the functions in the car the buttons that were somewhat different than my previous Mercedes. I would recommend him as your next salesman. CJ was wonderful pleasant and professional. I also crossed paths with Chandra her bubbly personality lit the showroom up. My experience was the kind of experience you can't wait to share with family and friends.

Bryan

15 de sep. de 2016

The team at Hagerstown Mercedes was very professional in handling my transaction for a 2012 Audi. Rob was generous with his time during the test drive and neither he nor the extended sales team was pushy during price negotiations. The dealership did a great job in getting a four year old vehicle again looking like new. Good job all around.

HinesFire86

11 de sep. de 2016

Not only was the sales man, Rob, beyond helpful, the used car we purchased was pristine and everyone we had contact with was exceptionally nice... You've gained customers for life. Thanks all!!

ron grimm

9 de sep. de 2016

Excellent service. Great to work with.Shannon and Austin made sure we were happy with car . the car was ready when they said .also showed us how to work the buttons

DAVID PARKS

9 de sep. de 2016

Chandra & Shannon were great! I visited 4 other dealerships to look for a used Smart Car. None of the other dealerships compared to the service I received at Mercedes Hagerstown. From the moment I arrived until I left in my new Smart Car, C&S were super friendly, were super helpful, and made the car buying experience a pleasure rather than a chore.I highly recommend these ladies and Mercedes Benz of Hagerstown for all your car buying needs

michael spies

9 de sep. de 2016

My experience at Mercedes Benz of hagerstown was a very pleasant one.. The entire staff are very friendly and knowledgeable. I would definitely recommend anyone considering a car to check this dealership out..

Samantha

8 de sep. de 2016

They took the time to walk through the car and explain how everything operated. They were "get it done" with no questions asked. We had a great experience and we "thank" everyone for their time and their kindness.

Happy 1022

8 de sep. de 2016

I had a very pleasant experience at this local dealership. They were attentive, thorough ... And yet efficient. We knew in advance the car we were interested in ... And completed the sale in less than an hour. Nice experience.

ML350,Patty1

3 de sep. de 2016

I have dealt with Mercedes Benz of Hagerstown sales and service for over 15 years. Everyone is very friendly, knowledgeable and helpful. I would like to thank Justin for my great deal and thank Rob for the thorough explanation of all the features of my new SUV, completing the mounds of paperwork and phone calls to finalize everything and also thank you to Austin for his expertise, kindness and taking care of the very final paperwork.The service department is phenomenal from Marty to Adam to Zene. Thank you, Mercedes Benz of Hagerstown, you have earned my business and trust over the years and will continue to do so.Sincerely,Patty Ricketts

Athur umali

3 de sep. de 2016

Dealing with professionals makes everything easy! They conduct their business in such a way that their clients feel very comfortable and reassured to get a fair and favorable deal. I would like to thank Justin, Mike and most importantly, Barry for making this purchase a memorable one.Sincerely,Arthur Porciuncula

Happy2016

3 de sep. de 2016

They had and I purchased. Great team of sales folks. Professional in every way. From out of town. Loved my experience with Rob. Will definitely purchase again from these guys

Flieberman

3 de sep. de 2016

My previous car was rear ended and totaled in June. After reviewing many SUVs, I selected the Mercedes GLC. My salesperson, Rob Edmonds made every effort to find a car on the East Coast, but none were close to what I wanted. We custom ordered and the factory was no longer producing 2016 models. My car got caught in the changeover. Delivery was delayed by several weeks. Rod and the dealership did everything possible to get my car delivered. The purchasing process was very professional and efficient. I love my beautiful new car. It was definitely worth the wait.

sstahl

1 de sep. de 2016

Excellence in sales. Meets needs and listens to requests. Hassle free and very cognizant of busy schedules. I would highly recommend Barry as a sales person. This is the third vehicle that I have bought from him.

*4Robert

30 de ago. de 2016

I would just like to thank Shannon Dorian for her exceptional service! Things could not have gone any easier! In and out in less than an hour. I would recommend this dealership to anyone! Once again Shannon thank you!!!PS also a big shout out to Austin for having my financing ready to go!!!Great team!

lannon123

30 de ago. de 2016

Mike was great. He made the experience enjoyable. He found the exact car I was looking for and between him, CJ and Justin got me a great deal. I'd buy a car from him any day.

alesia2

27 de ago. de 2016

I went in to purchase one car and ended up purchasing a completely different car. My salesperson was the most patient person I know. After spending over an hour getting information on one car, I found another car in the lot and purchased it within 15 minutes. My salesperson Barry spent so much time working with me and describing details, not only on one car, but two. My transaction was done smoothly and I drove out with my dream car. Many thanks to Barry London for all he did for me. My experience at Hagerstown Mercedes was the best I could imagine.

jlshaw

24 de ago. de 2016

Rob was outstanding! His enthusiasm and product knowledge made our buying experience a treat.We purchased because of Rob.Lisa Stonebreaker introduced us to your company and gave glowing reports.

Richard E Taylor

20 de ago. de 2016

No pressure, fair price, professional and pleasantIn particular, Shannon Dorian was a delight to work with. She was knowledgeable and friendly. She focused on our objectives, rather than simply pushing the inventory. She made purchasing a car a fun experience with no risk of buyer's remorse.

yvt

18 de ago. de 2016

Shannon was very at tentative though out the process. What really stand out about Shannon she came in on her day off to accommodate me.

Evelyn2053

17 de ago. de 2016

I would say if you are interested in buying a Mercedes go see Robb. I would say that all the employees at Mercedes are very friendly. I have had mechanical work done,there they are wonderful. Girls in office are awesome. Evelyn

jda350z

16 de ago. de 2016

I just recently purchased a used per-certified 2014 C300 4 MATIC from Barry. This will be my second Benz and I can't praise this dealership enough. The sales experience was amazing and I always receive top notch service from the service department. Barry always knows what I'm looking for and really out did himself presenting me with the one I just bought. The finance department was also equally friendly and very helpful. I will be a customer for life as long as Barry keeps selling me Benz's.

happy buyer

15 de ago. de 2016

My experience with my salesperson and the others who facilitated my purchase were extremely pleasant. I truly felt I was not taken advantage of during the process and would recommend that anyone looking for Mercedes visit your dealership.

Larry Wolf

11 de ago. de 2016

We had been looking for a MB CLS for several weeks and drove some. Not one salesperson was as informative, professional, and "in tune" with our needs as Barry! We had a concern about the engine that was in the car based on knowledge gained in our search, and he had a MB service professional come and explain that this particular engine did not have the concern, complete with an explanation why we did not need to worry. I cannot stress enough the quality of our experience, and we have bought a lot of cars through the years. Excellent choice on our part!!! We live near Gettysburg and are so glad that we drove over the Mason-Dixon line to check out MB of Hagerstown! We'll be back!!!

Albertk92

10 de ago. de 2016

By far THE smoothest transaction I have ever had. Polite and welcoming staff. Calm and overall satisfying experience. Rob did such an amazing job making the whole process as easy as possible. Sales manager, my apologies but I forgot your name, was such a down to earth and interesting person to talk to as well. MB of Hagerstown is the opitomy of what a customer service based dealership should look like. Thank you for this great experience.

Deadre_Nicole

9 de ago. de 2016

Great experience from start to finish. From my first online inquiry with Chandra to me finding the right car with Barry to financing with CJ and closing out the deal with Austin. MB-Hagerstown made my buying process so simple. Barry always availed himself and kept me informed every step of the way. This is my dealership for life!

John

4 de ago. de 2016

Traded for a beautiful 2015 ML350 SUV. Barry worked to finalize the deal to our satisfaction. Well organized and friendly staff. Would highly recommend Mercedes Benz of Hagerstown!

Melinda Lowe

4 de ago. de 2016

Had my annual service for my 2012 car and decided to Lease a new 2016 Mercedes-Benz. Mike found exactly what I was looking for and I had my new car one week later! He is knowledgeable, friendly and accommodating.

Christine

2 de ago. de 2016

It was awesome working with Barry. He is not only fast but very professional. I would love to go back if we are deciding to get another car.

SantaBarbaraKM

31 de jul. de 2016

The public's perception of lawyers, such as my husband and I, as well as car salespersons, is not the best. Well, those with such a perception have not been served by our law firms and certainly not by Mercedes-Benz of Hagerstown. From the moment we walked in the door, through test driving several models, and ultimately settling on one on the showroom floor, the service we received was professional, courteous, and impeccable. Barry London goes out of his way to see that you are kept informed at every step. We couldn't be more pleased.

HammondJM

28 de jul. de 2016

This annual service was the first of my 2011 S550 after being out of warranty. Learned they had a 2013 almost exactly alike, which had 2 more years of warranty. Was very pleased to deal with Barry previously, and Alex is a forthright service guy interested in doing things correctly. Barry provided all the info, acquainted me with the car, and enabled the deal. Went home in the 2013 quite pleased with the deal, and the timely service provided by Alex, and the thoroughness of the transaction accomplished by CJ.

vj

27 de jul. de 2016

Barry and Adam of Mercedes Benz at Hagerstown were instrumental in helping me narrow down my choice from a wide selection of class/models, to one that suits me best. Appreciate the great customer service. The entire process was quick, easy, painless and stress free.

ejp

25 de jul. de 2016

I recently purchased a new vehicle at Mercedes-Benz of Hagerstown and had a terrific experience. Shannon was very helpful and understanding of my unique needs. She and Austin searched for the exact car I was looking for and delivered. The actual buying process was pressure-free, painless and quick. I feel confident recommending Mercedes-Benz of Hagerstown for purchase and/or service.

Janel

24 de jul. de 2016

I recently leased a 2016 Mercedes GLE 350 from Mercedes-Benz of Hagerstown. It was a pleasure throughout the entire process. Rob Edmonds, my leasing agent was helpful in explaining the vehicle to me, as well as helping me through the leasing process. Ausin Shemon and CJ Brown were also very thorough in discussing my leasing options. And it was great seeing Marty Gillions from the service department again! The positive and professional culture of the entire team was evident!I would definitely recommend Mercedes-Benz of Hagerstown!!!

Janel

24 de jul. de 2016

I recently leased a 2016 Mercedes GLE 350 from Mercedes-Benz of Hagerstown. It was a pleasure throughout the entire process. Rob Edmonds, my leasing agent was helpful in explaining the vehicle to me, as well as helping me through the leasing process. Ausin Shemon and CJ Brown were also very thorough in discussing my leasing options. And it was great seeing Marty Gillions from the service department again! The positive and professional culture of the entire team was evident!I would definitely recommend Mercedes-Benz of Hagerstown!!!

Newbigginboy

22 de jul. de 2016

Car dealerships are not always the easiest place to work with. I have bought a lot of high value vehicles and it is rare to find a culture that creates a feeling of genuine care and interest.These are good guys !

JCurtisMills

22 de jul. de 2016

I was very pleased with my deal and the treatment I received. I traded in a 2013 Cadillac and was extremely pleased, they staff were very friendly and helpful.

Happy

21 de jul. de 2016

Just traded in out 2005 ml350 Meecedes 184 k miles and still road worthy! Wonderful care with Rob!!!would recommend Younger Mercedes for awsome customer care Thank you!!

mwright958

14 de jul. de 2016

We met with Barry London. We were interested in the GLE350. Barry knew everything about the SUV and was very clear in explaining all of the features to us. The whole buying process was hassle and haggle free. Austin was also very easy to work with. We sailed through the purchase, which usually seems to take forever. It was a truly wonderful experience! Barry made it clear that we could contact him at anytime if we had any further questions, problems or issues. You could tell that he truly meant what he was saying. It is a great dealership.

brad azure

13 de jul. de 2016

Rob and Austin were great help with any and every question me or my wife had. Had a lot of knowledge of vehicles in stock. Very painless car buying experience. For future car buying I highly recommend Mercedes Benz of hagerstown. I will be back as long as they will allow me back.

Zafardgre

11 de jul. de 2016

Rob along with the rest of the sales staff including CJ in Finance provided my brother and I a very friendly experience. It felt haggle free.

BrittanyGLK

10 de jul. de 2016

Rob Edmonds was just wonderful to work with. The whole Mercedes-Benz team including Austin Shemon, and CJ Brown were also extremely helpful. I will definitely recommend Mercedes- Benz of Hagerstown to all my friends and family. Thank you!!!!

bravob

10 de jul. de 2016

Rob Edmonds made the car buying experience fun and easy. I was able to buy my dream car at such a great price. Rob is an excellent person and he's not the pushy sales man. I recommend the entire MB Hagerstown team. They treat the customer like family. Thanks again for everything!!!

Dave Roberts

9 de jul. de 2016

Rob Edmonds and the entire MB of Hagarstown Team were highly competent, efficient and knowledgeable. Rob came in, off schedule, to work with me. Austin did great work with the financing of the vehicle. The team was able to execute the entire sales process in the tight timeframe that I gave them. It was a superior experience in all respects.

Kathy

9 de jul. de 2016

Rob was great. He also took his time to explain everything about the car, setting up some of the features of the vehicle. I would highly recommend.

December 26

8 de jul. de 2016

They were accommodating,willing and readily made adjustments where needed.Great hospitality.Everyone was personable,took time to answer all questions.Provided great service.Enjoying my first Benz thus far.

Dgano

6 de jul. de 2016

We purchased a car within a few hours of test driving it. We weren't prepared to buy that night but the price, deal and staff were beyond expectations and within 3 hours, we drove that car home! Chandra and Austin worked well past closing time to help us!

gardenguy

26 de jun. de 2016

We just took delivery of our third Mercedes from Barry London, and, as expected, the entire experience was first-class. Barry treats us, and I am sure all his customers, with courtesy and professionalism, and he makes certain that every detail is taken care of before we travel to Hagerstown to take delivery. Before we left, we asked Barry to send us the new brochures for the 2017 E-class when they are available, because it will be time for my wife to have a new vehicle, our fourth.

barry 6/24/2016

26 de jun. de 2016

We purchased a pre-owned auto at Mercedes-Benz of Hagerstown and the experience was stress free, fair, courteous and very satisfying with the over all experience. The sales person was very helpful, and delightful to be around.

bgjbciii

26 de jun. de 2016

This is probably the 18thor 19th Benz I have bought/leased from MB of Hagerstown. Every time they make it a person, no hassle, efficient and pleasant experience and this time was no different Both Barry and Austin brought there "A" game to the transaction and Karen and I are completely satisfied.

Chambersburg

25 de jun. de 2016

The dealership is a class act. Although we did not end up purchasing the car, of the eight dealerships we visited this was the most professional. Chandra was both professional and informative. She knew her product better than anyone else we have met.

GrayMare

24 de jun. de 2016

I was very impressed with the professionalism and experience of this dealership and salesman. Mike, especially, was very attentive, helpful, and kind. He represents what a good salesman should be.

Beth30

22 de jun. de 2016

Great experience! Rob was very professional and helpful from start to finish!! Will recommend him to family and friends.

Julian22

22 de jun. de 2016

Jeff, Rob, and CJ made my car buying experience an absolute delight. I recently decided to trade in my C Class for a Certified Pre Own GLK350. I'd been in the car market for a few weeks and was not able to find the GLK with the features I preferred and was growing frustrated with the typical sales tactics I was experiencing. With that in mind, I decided to expand my search and found a vehicle of interest at MB of Hagerstown. Jeff did an excellent job introducing me to the GLK and was very attentive to my personal goals with transitioning to an SUV. This was my first time trading in a vehicle and Jeff walked me through the process of what I should expect. I was also traveling for work and was concerned that I would not be able to make it into the dealer for a few days or so. Jeff and Rob managed to provide all the details to me via text messages and phone calls. It was almost too good to be true! I got a great offer on my trade in and the financing process went very smoothly. I traveled quite a distance to pick up my GLK after working through the details and was pleasantly surprised to see it waiting for me all dressed in a big red bow. (Details really make a difference). Jeff, Rob and CJ got me through the process and back on the road in my new GLK in little over an hour and I have been enjoying it! Great team with great results. I did not mind driving the distance to get great customer service. Will definitely be a repeat customer!!Many thanks to the team!!

wedlockjr

21 de jun. de 2016

From the time I made up my mine on what I want and how much I wanted to spend .Barry and all the staff was there to help made it easy .

dustin moser

21 de jun. de 2016

I drove into the lot not knowing what to expect, not even knowing if i wanted to commit to yet another car.Having been to multiple dealerships, wasting a whole day and not leaving with a car is discouraging. I was a bit hesitant to talk to any sales consultant. However, I was greeted by Rob a very nice associate who took his time to really understand my dilemma. I was very interested in the GLK350, it had everything I wanted in a vehicle and I was super excited. The down fall was I had 2 cars to trade in and figured I had too much negative equity to even come close to driving away with my dream car. Rob grabbed my name and number, and I headed out to lunch. I imagined I was not going to hear back from him with any good news. Surprisingly, a short 20 minutes later he called with fantastic news. He informed me I was able to get out of both of my vehicles under the payment I wanted! I honestly didn't believe him (sorry Rob)!!I headed back and sure enough he had all the numbers perfect, mind you I had an older model vehicle as one of my trades that they gave me $1,500 more than any other dealership I had it appraised at. Mike Lavrenchick (sales consultant), and Justin Harbet (general manager) took care of me and made sure I was entertained and had plenty to drink. Although I was there a bit longer than I really wanted to be, I didn't leave my house this afternoon expecting to get a car. Also they made me feel at home and I was very comfortable. One last thing! Austin Shemon (Finance and sales manager) was excellent, he really took his time explaining the benefits of each available option and told me from top to bottom which additional warranties ect. I'd wanna take advantage of.

jbinks

20 de jun. de 2016

I purchased my 3rd C300 from Barry London over the weekend. Simple, professional, fast, and friendly. Barry and all the folks at MB of Hagerstown are excellent!

New Car Owner

20 de jun. de 2016

Just purchased a car. Barry was easy to work with and very knowledgable. CJ made the paperwork as clear and straightforward as one might imagine. The whole process took less than an hour. This is my 3rd MB from this dealership and each experience has gotten better. Service Department is equally as great.

mirdamadi

16 de jun. de 2016

I met Mr. Barry London when I purchased my 2012 car. Barry immediately becomes a fantastic friend regardless if you buy a car and leave the showroom. He is a great knowledgeable sales person and I was delighted to work with him in past 4 years. He is there for you regardless and loves interactions with people. He is great guy to work with.His colleagues are so willing to go extra mile for you as well. Dustin (manager) and CJ at finance are so great to work with.

Sprinter guy

15 de jun. de 2016

Excellent service. Great people skills. Concerned about the happiness of the customer. Goes the extra mile to find out more information requested from the customer Pristine building facility and vehicles. and extremely knowledgeable employees.

ngearhart

14 de jun. de 2016

Came in with a different brand for trade and received a quick very fair evaluation and overall deal. Extremely painless the way car buying should be. Rob my sales guy and CJ were both great to work with. I will be a repeat customer.

Margon 5000

13 de jun. de 2016

We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers for many years, and today's experience certainly ratified our choice of dealership. From a quick, honest appraisal of our old vehicle's condition to fair financing terms for the new choice, we were treated like family, and enjoyed a very pleasant transaction. All of the staff seemed genuinely interested in our satisfaction with our choice, and helped us reach the best decision. Our salesman, Mr. London, was very knowledgeable about the new vehicle and was willing to spend as much time as needed to acquaint us with every aspect of our new purchase. Thank you very much!

Margon 5000

13 de jun. de 2016

We arrived this morning with a 2008 E350 wagon that needed some work, and left with a 2015 M350 that better suits our needs. We have been customers for many years, and today's experience certainly ratified our choice of dealership. From a quick, honest appraisal of our old vehicle's condition to fair financing terms for the new choice, we were treated like family, and enjoyed a very pleasant transaction. All of the staff seemed genuinely interested in our satisfaction with our choice, and helped us reach the best decision. Our salesman, Mr. London, was very knowledgeable about the new vehicle and was willing to spend as much time as needed to acquaint us with every aspect of our new purchase. Thank you very much!

Vw beetle

13 de jun. de 2016

I saw a used car on line that I understand was traded for a Mercedes. After doing a little research on my own I used the Internet and got a quick response from Rob Edmonds. I continued having questions throughout the week and he was patient with me AND provided ALL answers in a timely manner. He came to my home and drove me to the dealership which was 2 1/2 hours away. He was very pleasant and a delightful person to talk with.I will definitely do business with Rob and the dealership. They are top notch!!

Chipman

12 de jun. de 2016

What a great place to do business with. I live in upstate New York, found the car on auto trader and true car, and negotiated the deal via email and text. How simply is that? Barry London answered all my questions, was very professional and exemplified true customer service. Barry also spent a couple of hours showing us all the features this car had to offer. We appreciated that. C J Brown was pleasant and efficient, making the financial transactions quick and easy. A super experience. Thank you, Sincerely, Jeff and Maureen Gray

mbbill

12 de jun. de 2016

Communication and expertise and interest in helping find and purchase our vehicle was amazing!Thank you Rob for using current technology in expediting our purchase.

Sevi

11 de jun. de 2016

How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING!From the moment you walk in, till the moment you drive away in your dream car, they will cater to your every need, answer any question , follow up on promised items and complete the entire process in an efficient, professional, courteous and pleasant way.Rob, the sales adviser, is a no pressure, courteous and attentive peron. he answer every little question i had, no matter how insignificant, and then got me the answer to questions that were outside his realm.Gave me a fair price for my trade, a very good deal on my S 550 4Matic , and addressed all the concerns i had in a satisfactory matter, getting involved all the departments necessary, such as finance, service and management.And let's be honest. Why are you going to Mercedez Benz of Hagerstown? To get a good deal.and they will make it happen! They did it for me, and that means i will go back here for my next car, and suggest my friends and family do the same if they want to be happy with their next car purchase.CJ in finance gave me several options thru different banks and sent me 10 emails in 10 minutes! If that is not follow up, attention to detail and willingness to assist, then i don't know what it is.Definitely recommend her working the numbers for you , as they might be able to beat or your bank or Credit Union.And finally Justin, GM took the time to listen to my concerns raised by an independent inspection, addressed all the issues and made a more than fair concession to get the deal done.I will be back for service, tires and breaks as well as my next Mercedes, when the time comes.Stop searching around and once you find the vehicle you like on their website or lot, go in knowing you will get a good deal, get treated nice and walk away smiling in your new car.

charlieboy

11 de jun. de 2016

From my first phone call with Rob Edmonds, I knew I was going to be taken care of with the purchase of our fourth Mercedes Benz. We lost my wife's favorite car , her E350 Bluetec , when she was in a bad car accident less than two weeks ago and Rob has made every effort possible to get my new car delivered personally while my wife is recovering in a wheelchair . I really have had no time to spend on a car purchase with all of the hospital and accident issues , so my confidence in the brand and the care he has given our situation are without question the reason we buy Mercedes Benz ! Next he his going to focus on trying find a replacement for the one that was totaled in the accident for my wife, who will never own anything else since her life was saved by all the Benz protection features in her car.

ronbowers

6 de jun. de 2016

For those new car buyers that dread the long drawn out process of looking for a new car and sealing the deal try Mercedes-Benz of Hagerstown, you'll be happy with the experience! On this particular Saturday morning I was "looking" at different vehicles that could transport a wheelchair. Absolutely was just surveying the many vehicles when this very professionally attired lady, Chandra Dickson, asked if she could help, no, I'm just looking this morning. All by the way, I have allegiance to the "big guy" close to the isle in the showroom, couldn't remember Mike's name. Well, within moments out walked Mike Lavrenchik, I explained what had just happened, and, asked what type of vehicle would be best to transport a wheelchair, Within moments several trunk lids were up, and there was my favorite color, an E-Class 350 4M, Sports Model, Polar White with everything I wanted on a car!! Mike was really great to work with in all phases of the purchase!!Just so happened that Justin Harbert was working and could determine a trade in value for my 2 cars, one of which I bought at the Dealership in 2006 an ML350, where I found the "greatest service department" on the planet!! Please note: The Service Department and the quality of the automobile is why I came looking on this Saturday morning. Justin made the numbers work and CJ Brown was amazing at getting the paperwork done in such a expeditious manner.Not just one person was responsible for this purchase, it took an entire Dealership!

Ken

4 de jun. de 2016

This was our first purchase from Mercedes-Benz and we were treated like long time customers. Rob was very patient and really helped us with the process.

DevinJDill

1 de jun. de 2016

This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They were very flexible and very knowledgeable. I would recommend them any day.

DevinJDill

1 de jun. de 2016

This was my first car purchase let alone my first Mercedes purchase. Working with Barry and CJ made it very easy and an enjoyable experience, They were very flexible and very knowledgeable. I would recommend them any day.

Mkothari

31 de may. de 2016

After years of coming to the dealership, I finally bought my dream SL 550 Roadster. Barry and Justin made the process very easy. The service was excellent. Their years of experience shows. Thanks to not of you.

me&myMercedes

31 de may. de 2016

My sales guy Mike was with another customer so Chandra assisted us until he was available. She was fun to deal with and helped provide the "girls" perspective. Felt like she understood my concerns moving from my beloved ML350 to something a little smaller. She test drove a few cars with us. Glad I had the opportunity to meet her.

Snowden Family

23 de may. de 2016

We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it truly is going to be a fun ride! Going from the SUV to a C class was not something I had thought of, but the entire team made it easy.

Snowden family

23 de may. de 2016

We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it truly is going to be a fun ride! Going from the SUV to a C class was not something I had thought of, but the entire team made it easy.

Randy Fulk

18 de may. de 2016

I have just purchased my eighth Mercedes from MB of Hagerstown. Barry London has been the salesman for most of the purchases of my cars. The knowledge of a good salesman makes all the difference in the buying experience! MB of Hagerstown offers by far the best customer service department and has for the ten years that I have dealt with the company. Satifaction is always a focus of the dealership.Thank you Mercedes Benz of Hagerstown !Randy Fulk

Moore

17 de may. de 2016

Ordered a gls and I put a deposit on it...just to wait a couple months to end up not getting it...I had full payment and left with no car...

ww

11 de may. de 2016

We inquire about a Mercedes Benz on a Sunday Afternoon and the next day early in the morning we heard from someone by the name Chandra Dickson. From the beginning she was very charming, genuine, and very informative. Late that Monday afternoon, we headed to Hagerstown from Silver Spring and it was definitely worth the drive. She also went out of her way with her children to show us a nearby family restaurant where me and my family could go eat. We arrived at 6:00 pm so his transaction ended at 8:00 pm, so we were all tired hungry but she made this transaction really fun. I will recommend this sales person to anyone. The dealer staff were also friendly. Thank you Chandra for being so patient and excellent!

Melville moore

9 de may. de 2016

I waited two months for this vehicle only to be told that they already sold too many..yet they have had my deposit for two months...so they turned me away and said that I couldn'buy one

Happy customer

9 de may. de 2016

Great experience with Chandra. Went in to explore options, and found exactly what I was looking for. No pressure, a fast quote that seemed fair, and I bought my GLE400 six days later.

Ellan and Charles

7 de may. de 2016

As part of our sales process we made a service appointment to have interior and exterior coatings applied to our E350 wagon. We also ordered some aftermarket parts. As we arrived for our appointment, Adam met us and knew what we were having done to the vehicle without our mentioning it. The service department staff also checked to see if the parts we had ordered had arrived. In a shorter time than anticipated, the coatings were applied and the parts installed. We highly recommend the efficient, professional, and courteous parts and service department staff at Mercedes Benz of Hagerstown.

JW

4 de may. de 2016

I had been searching for a specific MB GL 550 in color, style, options etc. Found the car in Hagerstown from Auto Trader. Spoke to my local MB Rep in Texas. He stated that since the car is Certified and new with only a few miles on the car that there is no need to view it just have it shipped. I am "hands on" and when spending alot of money on a vehicle I believe it best to view it in person. Chandra was exceptional in working with me. She assured me the vehicle was everything stated "on-line" and went as far as sending me specific pictures and video of the car. I flew into DC from TX and Chandra had a driver waiting on me to bring me to the Dealership. The GL 550 was everything and more. I had the great pleasure of driving this exceptional vehicle back to TX at my 3 day leisure. Chandra was great from start to finish and everything she stated she followed through with. I highly recommend Chandra. She is a pleasure and joy to work with. The GL 550 is a "head" turning beautiful vehicle and it was worth the trip to Hagerstown. For the price I paid and the options I received -- they made it worth the travel.

Dee

3 de may. de 2016

The entire process from being greeted at front desk, being informed of available additional protection packages, test drives, to vehicle being delivered to home was handled with the highest guality of customer service at a consistent level. Visited the dealership several times to compare various models before making final selection. Mike and Barry are the best! Both are extremely knowledgeable, professional, and curtious. I would highly recommend This first class dealership team to all!

Christina Gerlach

3 de may. de 2016

Thank you Mercedes Benz of Hagerstown and Barry London for an unforgettable experience in purchasing my new GLA. Beautiful vehicle! My husband and I traveled from Carlisle PA to Hagerstown MD In order to purchase from this dealership. We had a great experience and would recommend this dealership and Barry to any one who values courteous service and a fantastic buying experience. Thank you!!

C300 Driver

2 de may. de 2016

This is our second vehicle we have purchased from Mercedes Benz of Hagerstown. We've also had the pleasure of working with Barry a 2nd time. He's the reason we came back to Mercedes of Hagerstown. He's simply the best. There isn't a thing he doesn't know about the vehicles. We have always had top notch service from all the staff at Mercedes Benz of Hagerstown.

turtlesoup

1 de may. de 2016

This is our second vehicle we have purchased from Mercedes Benz of Hagerstown. We've also had the pleasure of working with Barry a 2nd time. He's the reason we came back to Mercedes of Hagerstown. He's simply the best. There isn't a thing he doesn't know about the vehicles. We have always had top notch service from all the staff at Mercedes Benz of Hagerstown.

Joel T Headley

25 de abr. de 2016

Rob and his supporting staff were knowledgeable, helpful and great! The S class is an unbelievable ride and the car has every feature I could imagine.

Kristine Hillyard

25 de abr. de 2016

I've wanted a Mercedes as long as I can remember. I came back for another test drive when we were ready to make a purchase. Barry London made the experience as seamless as possible. I would say that this purchase was and will be the beginning of a wonderful relationship.

anoia2744

24 de abr. de 2016

My wife and I have purchased 9 high-end vehicles from them since the early 2000s. Each transaction was great, as is the service. This time was no exception. The salesman, Barry London, was outstanding.

paul lavoie

24 de abr. de 2016

So simple ,test drive love it. Sign and drive. I'm from vermont was visiting Pennsylvania. Test drove the car of my dreams just for fun. Planned on ordering one from my local dealership. These guys made me a deal and I drove her home. Love it.

ann7

22 de abr. de 2016

I had been dreading the job of looking for a new car. Barry listened to what I was looking for and had two cars ready for me to try out. Easy to pick the right one and I am delighted with my new/used car.

wanda

21 de abr. de 2016

I have heard horror stories about how people have spent hours and hours in a dealership haggling and waiting. This was the total antithesis of that kind of experience. Barry London was the person in charge of me. He made this whole experience actually enjoyable. As life would have it, there was a snafu on my part. Barry was so gracious, kind and patient. He painlessly and seamlessly worked out an alternative and today I drove away with the most beautiful automobile I have ever owned in my life. The staff is a team. They work together seamlessly. Everyone is professional and understanding. I've never seen anything like it. I would highly recommend Mercedes Benz of Hagerstown to my friends and family here and back home, and anyone else in the market for a new automobile. Sign me, "Loyal for Life."

lorabane

21 de abr. de 2016

Very attentive, made sure I found my dream car!! Helped me through the whole process!! Chandra was the best salesperson I've ever worked with!

wlumpkins

20 de abr. de 2016

I have heard horror stories about how people have spent hours and hours in a dealership haggling and waiting. This was the total antithesis of that kind of experience. Barry London was the person in charge of me. He made this whole experience actually enjoyable. As life would have it, there was a snafu on my part. Barry was so gracious, kind and patient. He painlessly and seamlessly worked out an alternative and today I drove away with the most beautiful automobile I have ever owned in my life. The staff is a team. They work together seamlessly. Everyone is professional and understanding. I've never seen anything like it. I would highly recommend Mercedes Benz of Hagerstown to my friends and family here and back home, and anyone else in the market for a new automobile. Sign me, "Loyal for Life."

1bizwiz

19 de abr. de 2016

My fiancee and I were at another dealership when I decided to check online (on my mobile device) to find the car I was looking for. I saw the vehicle at MB of Hagerstown and called for more details. When Barry answered the line I knew I was working with a real pro. I am in sales and it is always a pleasure to deal with someone who gets the craft. Barry was so helpful even so far as to stay late past the dealerships hours of operation to wait for me to arrive. When I saw the car it was love at first sight and we started the paperwork. Barry and Austin Shemon were an absolute pleasure to deal with and we were so happy with the experience that when I am in the market again MB of Hagerstown will be my first stop.

rhonda

18 de abr. de 2016

Mike was very professional, friendly and knowledgeable. Everyone involved acted in a professional manner. Barry helped with removing the old license plates and had his work cut out for him!I would recommend this business to anyone ! A big thank you to CJ as well for making paperwork quick .

Herb F

16 de abr. de 2016

The experience that I had at Mercedes Benz of Hagerstown was the best buying experience that I have ever had. There was never any pressure to buy. The credit approval and closing were very fast. I will return to Mercedes Benz of Hagerstown for my next vehicle purchase.

Mikepryor

13 de abr. de 2016

4/9/16 I'd just like to say ..." No way am I buying a new car today" . However.... Upon arrival at the dealership we were looking at an suv , my wife was in love all over again ! Soon after we met Barry London, who I must say knows just about everything there is to know about any Mercedes on the lot. He didn't pressure us at all let us look and then test drive the gle350. We knew the final outcome at that point but had to see if the numbers would work. C.J. Then did her manic, while this was happening Barry got the Mercedes ready for us to take home. At this point I think we all knew how this would end.... My wife , the social b. That she is met Justin and Austin.... And the rest is history. We drove off in HER new Mercedes and my new white Mercedes hat....FYI my blue Mercedes is still on the showroom floor....

Warren Orey

9 de abr. de 2016

I have bought more than 25 cars in my years as a driver. My wife said I should seek help. Anyway, I have a lot of experience in this field. Chandra was absolutely superb. CJ in F&I was also superb. Chandra took me around the dealership to introduce me to the service folks, and other sale associates. Everyone welcomed me to the Mercedes Benz family. And, I paid a great price for an amazing CPO C Series.

dgreenwald0

8 de abr. de 2016

Once again I cannot say enough about the car buying experience. Saw the car on the website, heard back from my sales associate Barry London shortly thereafter. Had a great trade price on my 2012 E350 and drove off with a certified pre-owned 2014 E350 a little while later. Great dealership and great people to work with.

Robyn Winston

8 de abr. de 2016

My husband and I want to thank you for the wonderful courtesy shown to us by you and your entire staff. You all went out of your way to make us feel special, welcome, and did everything in your power to accommodate us in far more ways than we anticipated. So for that -- we give you a huge THANK YOU! It's refreshing to receive that type of customer service in today's world. It's good to know that the art of excellency still remains at Hagerstown Mercedes!

FastMetal

6 de abr. de 2016

When you walk into a MB dealership you will always get courteous and professional attention. But my wife and I found a new level of this at Mercedes-Benz of Hagerstown. This was the fifth MB we have purchased (1st four at another fine dealership) and I can tell you there was a very genuine and sincere customer care attitude here at MB of Hagerstown. And of course this level of care does not end when you drive your new car off the lot. Everyone at MB of Hagerstown is there for me. And the car was presented in extraordinary fashion. Thanks Barry and the whole team.

lunar blue sam

5 de abr. de 2016

One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Edmonds was my salesperson. Rob was very courteous and pleasant from the start of the process to the end. The financing process was very quick and they did not try to add a bunch of unnecessary extras that most car dealerships do. This was the most hassle-free car shopping experience I have ever had. The whole process was very efficient . This was a wonderful experience from beginning to end. I love my E350; it is pure joy driving that car!Thanks Rob and everyone else at Mercedes Benz of Hagerstown!

Greta

4 de abr. de 2016

This was probably the best experience I have ever had buying a car. As soon as I walked through the door, I felt valued as a consumer. I am super excited about my purchase and would recommend this dealership to anyone looking for a trustworthy team.

RTP08

1 de abr. de 2016

Had a great experience working with Barry London. I came to him with a specific ask and both he and the GM delivered in short order. The CPO car they found for me was perfect and the process was made as easy and painless as possible. CJ was also very helpful in explaining all the necessary details while being focused on the total experience being efficient. Looking forward to the ongoing relationship with these guys.

Musiliu Aminu

23 de mar. de 2016

Generally if you go the dealership to buy a car, you know to prepare to be there for a long time, my experience with Rob Edmonds was exceptional, I bought a 2013 S550 and it was a very smooth and easy transaction, got good price for my trade, the finance department wasn't trying to sell me what I don't need, overall great experience. The also have great selection of cars with unique features.Rob Edmonds my sales guy was very courteous and professional through out the process.

dlasher

21 de mar. de 2016

This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, was very personable, knowledgeable and helpful. We will continue to recommend this dealership to our friends.

Rog6

20 de mar. de 2016

Working with Barry London was easy. He was able to respond to my every requestand question. No time was wasted and I was away in excellent time. I would buy another Mercedes from Barry any time.

MK_Boswell

19 de mar. de 2016

I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle.

Mike and Moe

19 de mar. de 2016

Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience took less time then going to a movie and we left with the car of our dreams! Thank you Chandra, CJ, and Justin for a spectacular experience!

MK_Boswell

19 de mar. de 2016

I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle.

MikeandMoeC

19 de mar. de 2016

Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience took less time then going to a movie and we left with the car of our dreams! Thank you Chandra, CJ, and Justin for a spectacular experience!

JenBenz

15 de mar. de 2016

Shannon Dorian was a wonderful salesperson who was very well informed about my 2016 GLC300. When asked, her advisement helped me determine which model would best fit my lifestyle. She is a fantastic addition to Mercedes-Benz. Shannon, Mike, CJ and Justin made my buying experience seamless and easy! Highly recommend!

jackkentgrove

14 de mar. de 2016

I just purchased my second Mercedes from Shannon Dorian and Mercedes Benz of Hagerstown. It was super fast and easy!. Great service as always. I recommend this dealership to everyone I know!

horscrzy

12 de mar. de 2016

I have been a customer of this dealership for more than 7 years now. I just purchased my second Mercedes from them today. The sales associate, Shannon Dorian as well as finance personnel, CJ Brown, could not have been any more customer focused. My service advisor, Adam Himmelwright is also wonderful to deal with. Thanks so much!

Grays

28 de feb. de 2016

I really had a wonderful experience with Rob and this dealership. They could not have been nicer. I made a road trip with my sister to buy a car and it ended up being such a pleasant trip. I felt very comfortable with all the folks I spoke with, and it was a quick process. I would highly recommend them and am super satisfied with new car!

ckottidi7125

27 de feb. de 2016

A common weakness between me and my wife are Cars!!. We love them. We had an outstanding experience with our chicago benz dealership and I was in the market to promote myself from my CLA into something bigger. I was just not getting the right kind of dealership. I ended up in few shady dealerships. I am in Frederick, so people can guess who I am pointing to. I never realized that there is a benz dealership in hagerstown, MD. I emailed Rob, the salesperson that I wanted to come in and test ride a C300. Rob is a wonderful guy. He will listen to you patiently, very hands-on and has a good attention to detail. We first test drove C300 and then eventually took home the C450.Rob answered all my questions crystal clearly, there were times when I tested his patience , but he did not loose cool. Also, both Justin who was the General Manager and CJ who was the Financial expert were smart and fast with numbers, because I remember with my wives car, the dealership took 8 hours to get done. The only thing which probably I was little disappointed was with my trade in value, but that is something I could deal with because I presented them with my family and friends discount. Sometimes in a deal, you cannot win 10 out of 10 things, so I understand it. All in all, I will recommend this dealership for a friendly environment, great sales people. Ask for Rob for "sure" and of course amazing senior management.

Mcohen18

26 de feb. de 2016

We highly recommend Younger and specifically, Barry London in sales. He is so knowledge and helpful. Our experience was wonderful and we ate thrilled with our Mercedes.

MB Lover

21 de feb. de 2016

Mike is very knowledgable, explains everything and was a great help in choosing a new car for me.I would highly recommend this dealership to anyone!

patentlygood

20 de feb. de 2016

I purchased my new GL 450 over a year ago. Barry was extremely helpful during the process and has continued to be available anytime ever since the purchase. He took the time to make sure we understand all features of the car. I've never had a more positive experience buying a new car. The after sale support has been amazing.

GI Jayne

16 de feb. de 2016

This is truly what the car buying experience should be - fun, hassle free and a win win fordealer and buyer. Salesman Barry London is the best! Got more of this deal fairly negotiatedover the phone then I did with 2 other MB dealerships while sitting in their showroom.Live 50 miles away but still giving them our service business. I would HIGHLY recommendthis dealership when purchasing your next MB.

spicy123

16 de feb. de 2016

Adam is always super friendly and very accommodating. Needed some emergency repairs to my vehicle and of course Adam was on top of things and is top notch asset to that dealership! I've never been so pleased to take my car in for "work" as I have been with Mercedes Benz of Hagerstown. Everyone is friendly and I always know that I can count on Adam to take care of my cars needs. The entire process is seamless. Thank you Adam and MB of Hagerstown for all that you do!

Volvo Family

15 de feb. de 2016

We needed a car in a hurry! I found two cars worth considering at Mercedes Benz of Hagerstown Friday afernoon. Went to look at them with my husband Friday evening, shopped around online Saturday morning for competitors pricing, asked Rob to match the price and by Saturday we were driving home with just the car we wanted at a competitive price. Can't get better than that. Rob Edmonds was very responsive and attentive to our needs.

Volvo Family

15 de feb. de 2016

We needed a car in a hurry! I found two cars worth considering at Mercedes Benz of Hagerstown Friday afernoon. Went to look at them with my husband Friday evening, shopped around online Saturday morning for competitors pricing, asked Rob to match the price and by Saturday we were driving home with just the car we wanted at a competitive price. Can't get better than that. Rob Edmonds was very responsive and attentive to our needs.

Sue&Vic

15 de feb. de 2016

The whole time from start to finish the people we dealt with never made us fill like it was to late. We did come in late after 7 PM. every time, but the sales people were always courtesy and professional. The sale people made it easy to purchase a vehicle. Thank you

Dave D.

15 de feb. de 2016

No pressure, no games! Rob, CJ and the entire staff was wonderful to deal with. Easily the best vehicle purchase experience I've ever had...and I've owned many vehicles in my day. I love this dang Metris cargo van to death. It's certainly a conversation starter..haha! I've already had a couple of my good customers tease me about getting "a Mercedes" work truck as a frivolous purchase, but, after explaining it's attributes, they respected the choice and congratulated me on the decision. And, I'm actually enjoying driving again...Utter madness! Thanks again!

Marie-Gale

14 de feb. de 2016

Very friendly dealership and accommodating. Chandra is exceptional. She worked with us and was very pleasant , no pressure sales we thought. She got us through her kindness. Would work with her again and would recommend this dealership. Quite different from the ones in bigger cities. Very happy!

Courtney Plume

9 de feb. de 2016

This was our third new car purchase from MB of Hagerstown. We are always welcomed by name and love the great service we get there!

buddy6210

8 de feb. de 2016

The best car buying experience I've ever had. No pressures and everything went smoothly. Barry was great and I'd highly recommend buying from MB of Hagerstown.

Ashley

7 de feb. de 2016

My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purchase, the negotiation process, the deal offered and the car I left with. Even the conversations I had with them about life in general was a great experience. I think I just became a life long Benz driver:)

Zulu3

7 de feb. de 2016

We found the vehicle using USAA. This dealership is over a two hour drive from our home. We discussed and pretty much closed the deal over e-mail and phone, primarily with Nikole Ferguson with Rob Edmonds helping out later. It very, very good experience for us, as the buyers. Ms Ferguson made this a simple and low stress experience for us. The vehicle delivery experience with Mr Edmonds was also a good experience. Both well worth a Five Star rating.

barkdolla24

6 de feb. de 2016

My experience today was the best in customer service at a dealership I've had. I went in to look at a car today and left; very satisfied with my purchase, the negotiation process, the deal offered and the car I left with. Even the conversations I had with them about life in general was a great experience. I think I just became a life long Benz driver:)

Chloe

2 de feb. de 2016

I had been thinking about buying another Mercedes but wasn't sure when. I had called and spoke with Michael Lavrenchik but still wasn't sure what I wanted! Women's decisions! I wanted a newer car with less miles, didn't have to be brand new. My concern was mileage. He found the perfect Mercedes for me! 2008 C300 4Matic with Mileage under 19,000 and the price was right. I wasn't able to get to the Dealership and Mr Lavrenchik brought my car to me at work!!!! Thanks again for all your help! M Russell

PD Wallace

30 de ene. de 2016

How can I describe my experience? With the story. It's been 17 years since I've had a car payment, since 1999. That is not to say I haven't purchased a new car since then. It was just when I did purchase my last vehicle in 2006 I was blessed with the cash to pay for it outright. Thus, great anxiety accompanied my decision to purchase a new (new to me) vehicle. And, with my atypical taste in styles and brands, I wasn't the most motivated. My Saab convertible had given me 203,000 miles of enjoyable travels that included days of top down, music streaming in the sun and wind along many interstates. But the concern became whether it could deliver 100,000 more of highway driving. The Mercedes Benz GLK 350 Series caught my eye. It is a funky-looking SUV, almost like it has a personality (chuckles). And the fact that the body style had been discontinued made it even more intriguing. I like different. Poor Rob Edmonds of Mercedes Benz of Hagerstown, he didn't know what was about to hit him. Had he, he might not have approached me. But, Rob with his friendly, courteous, attentive, patient professionalism exceeded my expectations. As I conveyed my extensive criteria, asked many product and brand questions at random, I felt no pressure, no lack of sincerity. I concluded that whether I made a purchase or not, my experience at the dealership mattered. Because of this, all cynicism was placed aside. His willingness to be of assistance, timely communications and follow-through contradicted society's quick, fast and in-a-hurry. And I, for one appreciated it. I work in a deadline-driven business where there is little room to be off the mark. Consequently, equipped with info oozing out of my ears, I was able to make clear and concise decisions with no reservations. And, it did not stop with him. I soon discovered that it is the corporate culture of Mercedes Benz of Hagerstown. From the time I entered the door, I was treated like a VALUED GUEST. Thus, I would be amiss if I didn't acknowledge the friendly and welcoming demeanors of George Hatcher, Chandra Dickson, CJ Brown and the lovely lady with the teenaged daughter. This is one dealership where when I return for services and such, I will feel like I'm visiting friends.

Not Your Norm

29 de ene. de 2016

How can I describe my experience? With the story. It's been 17 years since I've had a car payment, since 1999. That is not to say I haven't purchased a new car since then. It was just when I did purchase my last vehicle in 2006 I was blessed with the cash to pay for it outright. Thus, great anxiety accompanied my decision to purchase a new (new to me) vehicle. And, with my atypical taste in styles and brands, I wasn't the most motivated. My Saab convertible had given me 203,000 miles of enjoyable travels that included days of top down, music streaming in the sun and wind along many interstates. But the concern became whether it could deliver 100,000 more of highway driving. The Mercedes Benz GLK 350 Series caught my eye. It is a funky-looking SUV, almost like it has a personality (chuckles). And the fact that the body style had been discontinued made it even more intriguing. I like different. Poor Rob Edmonds of Mercedes Benz of Hagerstown, he didn't know what was about to hit him. Had he, he might not have approached me. But, Rob with his friendly, courteous, attentive, patient professionalism exceeded my expectations. As I conveyed my extensive criteria, asked many product and brand questions at random, I felt no pressure, no lack of sincerity. I concluded that whether I made a purchase or not, my experience at the dealership mattered. Because of this, all cynicism was placed aside. His willingness to be of assistance, timely communications and follow-through contradicted society's quick, fast and in-a-hurry. And I, for one appreciated it. I work in a deadline-driven business where there is little room to be off the mark. Consequently, equipped with info oozing out of my ears, I was able to make clear and concise decisions with no reservations. And, it did not stop with him. I soon discovered that it is the corporate culture of Mercedes Benz of Hagerstown. From the time I entered the door, I was treated like a VALUED GUEST. Thus, I would be amiss if I didn't acknowledge the friendly and welcoming demeanors of George Hatcher, Chandra Dickson, CJ Brown and the lovely lady with the teenaged daughter. This is one dealership where when I return for services and such, I will feel like I'm visiting friends.

Jeremy Keadle

17 de ene. de 2016

I would recommend this dealership to anyone. I always serviced at the location, but this time I made a purchase. My sales person Shannon was exceptional. She was knowledgable, friendly, and met all my needs. I would also add the Sales Manager, Austin was unlike any other actually coming over to me discussing numbers and giving me options. He was very fair on pricing and understood my needs. Financing was a breeze With CJ and I would add that everyone was friendly I will be returning for my next one

amy_72

15 de ene. de 2016

A few months back I was in the market for a new vehicle, a quite frustrating experience if I may add. Chandra was the one to help me with my inquiry (a beautiful VW Eos). She immediately responded to my questions and prepared a personalized video to show me the car inside and out. Apart from the fact that she was extremely professional, she was also pleasant and quite funny, attributes that are missing from a lot of salespeople. I ended up not purchasing the car as someone else beat me to it, but the experience stayed with me. I proceeded to visit several other dealerships closer to where I live, and by that I mean A LOT, but the experience was just not the same. I would stop reading reviews and call Chandra people!

Leanne

13 de ene. de 2016

Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Having shopped for a new vehicle at other dealerships in the tri-state area, I have to say that the friendliness and customer service we experienced in Hagerstown far exceeded any other dealership. Mike was awesome! Thoroughly explained the vehicles features and was very patient and caring towards my young daughters during the entire car buying experience. Highly recommend Mercedes-Benz of Hagerstown!

Lgoch121

13 de ene. de 2016

Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Having shopped for a new vehicle at other dealerships in the tri-state area, I have to say that the friendliness and customer service we experienced in Hagerstown far exceeded any other dealership. Mike was awesome! Thoroughly explained the vehicles features and was very patient and caring towards my young daughters during the entire car buying experience. Highly recommend Mercedes-Benz of Hagerstown!

Ravens52

9 de ene. de 2016

Rob was great as was the rest of the crew. Polite, amusing, and friendly staff. Also offered promotions I didn't ask about.Matt GroveInsurance Broker Frederick, Md

Ike & Wanda

4 de ene. de 2016

We purchased our first Mercedes at Mercedes Benz of Hagerstown. Barry London was amazing to work with and very knowledgeable of the product. Once we learned of all the safety and luxury features, there was no turning back. We highly recommend anyone contact Barry when you're ready to purchase your next vehicle. Ike & Wanda Harper.

kshank65

30 de dic. de 2015

This is the third car we have now obtained from MBoH. While there sales experience is fabulous, their repair and service division is equal. We wouldn't hesitate recommending MBoH.

Sam

28 de dic. de 2015

Smooth and easy transaction. Very helpful. Everything was explained in a very detail in a friendly manner. Great experience. Thank you Rob be happy ever.

Shahin

24 de dic. de 2015

Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying a car an enjoyable one. Great product and great dealership

ravenfan1

22 de dic. de 2015

This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeable, patient, and caring throughout the entire experience. The royal treatment we received from Barry, Justin Harbert, and Austin Shemon encourages us to buy our next car from this dealership.

NBW

16 de dic. de 2015

Just purchased our 2nd vehicle from MB of Hagerstown - couldn't be happier! This time we worked with Shannon. She was patient and always willing to answer questions. We would recommend this dealership for purchases and service.

THOMAS12

16 de dic. de 2015

I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always treats us like a million bucks. Everyone who works there, and we've met most of them, are professional and courteous. We got the car we wanted, they worked out the financing to our satisfaction, and we couldn't be happier. We are repeat customers, and i'm sure we'll be back for our next purchase. Austin did our financing, and was efficient, and great to work with. Thanks again, Mike, and everyone!

NYBW1981

16 de dic. de 2015

Just purchased our 2nd vehicle for MB of Hagerstown - couldn't be happier! This time we worked with Shannon. She was patient and always willing to answer questions. We would recommend this dealership for purchases and service.

Jim G

13 de dic. de 2015

Our sales consultant, Michael Lavrenchick was a pleasure to work with. He was very professional, thorough, knowledgable and helpful while at the same time personable. In short order we felt as if we had made a new friend...one that took our needs and desires for a new Mercedes very seriously. I will certainly direct my friends and business acquaintances to Mike and Hagerstown MB for their auto purchasing needs.

StephsGLE350

12 de dic. de 2015

Our sales consultant, Michael Lavrenchick was a pleasure to work with. He was very professional, thorough, knowledgable and helpful while at the same time personable. In short order we felt as if we had made a new friend...one that took our needs and desires for a new Mercedes very seriously. I will certainly direct my friends and business acquaintances to Mike and Hagerstown MB for their auto purchasing needs.

MelissaatNoels

8 de dic. de 2015

Super friendly, customer aware staff. Listens to the customer!! Awesome experience! Look forward to our next purchase! Our first Mercedes purchase and it didn't disappoint!

fkeiseratcomcast.net

5 de dic. de 2015

I've always liked the Mercedes Benz C300, but earlier model years were too tight fitting for my body frame. The 2016 has more useable space and the technology has improved greatly. I traded in a 2012 GLK350 and the comparison definitely favors the sedan. The two things that I did not like about the GLK was the mph and the GPS. Both dislikes gone with the 2016 C300. One time consuming feat is reading the owner's manual to get a good understanding of the many Bells and Whistles.

1stMecedes

29 de nov. de 2015

This was our first Mercedes purchase. Everyone was very pleasant and our sales person (Shannon Dorian) was a pleasure to work with. We would recommend this dealership to anyone looking for a Mercedes Benz.

DenLouMB2

28 de nov. de 2015

Just bought our third new Mecedes Benz from MB of Hagerstown . Fast and easy transaction as always. Thanks to Barry , Rob , and Austin. We will be back again for our next Benz.

Renovations

24 de nov. de 2015

My husband and I went back to this dealership to turn in a lease and step into a new lease... Seamless! Brought in a 2014 Mercedes Benz E class and went home with a 2016! This new automobile is magnificent! The service at this dealership is outstanding also.We both recommend that you ask for and use Mike Lavrenchik for purchasing your new or next Mercedes-Benz

HappyBenzGirl

13 de nov. de 2015

Just bought my first Mercedes Benz, and it was a great experience! Thank you so much Mike Lavrenchik and team at Mercedes Benz Hagerstown for your expertise, professionalism and friendliness. I truly appreciate the very thorough explanation of my new car, and the time you took to set things up for me. Pulling up to the dealership and seeing that my car was tagged and ready to go was great!! And CJ, you made the paperwork a breeze! Couldn't have worked out any better. Will definitely be back one day!

EK&A

9 de nov. de 2015

I am a real estate salesperson who treasures excellent customer service. Barry embodies ALL that I hoped for in a car salesperson. I will refer Barry London to everyone I know that is looking for a fair and smooth transaction! I would also mention that after purchasing 6 previous Mercedes Benz's from a well-know Washington dealer that Mercedes Benz of Hagerstown has superior car service too!

EK&Associates

9 de nov. de 2015

I am a real estate salesperson who treasures excellent customer service. Barry embodies ALL that I hoped for in a car salesperson. I will refer Barry London to everyone I know that is looking for a fair and smooth transaction! I would also mention that after purchasing 6 previous Mercedes Benz's from a well-know Washington dealer that Mercedes Benz of Hagerstown has superior car service too!

Mbrown6565

8 de nov. de 2015

I had an amazing experience at this dealership. I originally thought I would not be able to afford the car I was interested in. When I worked with the folks there, they made me feel welcomed, and listened to all my concerns. They worked with me to get my car that I totally love. Shannon, Austin and CJ were not only professional but personable. I would recommend this dealership to anyone. Fantastic customer service. Job well done all around.

Bella

6 de nov. de 2015

I could not be more pleased with the level of expertise and helpfulness this dealership offers. They did not pressure me in the least and yet were more than available to answer any questions. The whole buying process was made very easy and low stress. The follow up on their part has been stellar. I would highly recommend this dealership to anyone looking for a Mercedes-Benz! Thank you!

Diane Greenbaum

4 de nov. de 2015

From start to finish, our experience at this dealership was top notch. We had called ahead about a specific car we were interested in. ROB EDMUNDS had the car waiting for us at the front door when we arrived. He was extremely knowledgeable about every detail regarding the model we were test driving, patient and we felt no pressure to make a decision that day, although we did do so. CJ BROWN took over from there with all the paperwork. She was just as friendly, accommodating and offered, but didn't push all those little "extras" on us, that we didn't want. Understanding we were in a hurry, as we live an hour away from the dealership, she wrapped things up for us as quickly as possible. We also met the Sales Manager briefly, but he couldn't have been more laid back and personable, again with no pressure at all.After the Sale, we had a couple of questions regarding the CPO WArranty and personalized license plates that we ordered through the dealership. Both Rob and CJ responded to us right away and answered all our questions.We have purchased several cars in the past, mostly from Lexus, Mercedes and Toyota. We typically use dealerships that are much closer to home. We always do our homework ahead of time and pretty much know what we want and what we feel is a fair price prior to walking into the dealership. Yet, we both still dread the thought of the whole process. However, both my husband and I felt this trip was well worth the drive for the excellent service and stress free transaction. We will certainly be back for our next car purchase.

Judith

3 de nov. de 2015

As first time customer of this dealership, very please with help and time give us in understanding our new car and completing the necessary paperwork.

Judy

3 de nov. de 2015

As first time customer of this dealership, very please with help and time give us in understanding our new car and completing the necessary paperwork.

DrJohnCottrell

2 de nov. de 2015

This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Adam Himmelright - are always on top of our needs and uncompromising in their commitment to a good service experience. Stepping into this dealership is like being welcomed to a family gathering. Even employees who don't have business with us greet us warmly and make sure we're getting the help we need. Just recently, Austin Shemon and Rob Edmonds patiently helped us set up our MBrace service.It's a pleasure to do business with a dealership that shows us how much they value our business every time we go.

Dr. John Cottrell

2 de nov. de 2015

This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Adam Himmelright - are always on top of our needs and uncompromising in their commitment to a good service experience. Stepping into this dealership is like being welcomed to a family gathering. Even employees who don't have business with us greet us warmly and make sure we're getting the help we need. Just recently, Austin Shemon and Rob Edmonds patiently helped us set up our MBrace service. It's a pleasure to do business with a dealership that shows us how much they value our business every time we go.

SpeedracerRC

30 de oct. de 2015

The staff was very friendly and helpful. I don't live near Hagerstown, so getting me to actually come in for a test drive was more than half the battle for this sale. They offered me a gift card just to test drive it and promptly sent me a personalized in/out walk-around video of the car. A couple days later I was driving out with a Certified Pre-Owned 2012 C350 Coupe.

VTNJGreek

26 de oct. de 2015

I had a very pleasant experience working with Barry London. He worked harder than any other salesperson from any other Mercedes Benz dealership I contacted. The man followed through, called me after hours, came in early on the day I picked up my car, and was a true professional. Barry knew the product he was selling and his knowledge was impressive. He was very fair in his dealings with me. It was a stress less experience as Barry took care of everything in advance. As a customer that lives in Vermont, to do business with Barry and Mercedes Benz of Hagerstown was enjoyable. I will go back there again. Thank You Barry London. A shout out to CB Brown; Chandra Dickson and Nikole Ferguson. These folks were so nice, pleasant, helpful and professional too. Sincerely, Mark Benetatos, Rutland, VT

Benzzy Barb 1234

24 de oct. de 2015

Michael Lavrenchik was very knowledgable of the car I purchased. Very pleased with the detailing. I would purchase another at this dealership in the future.

kbroome

20 de oct. de 2015

I was extremely pleased with the service that Hagerstown Mercedes Benz provided me in buying my car. This was my first MB and my salesman Barry London couldn't have been any kinder. He explained everything I needed and got me on the road quickly and efficiently. Many of my friends have dealt with Mercedes Benz of Hagerstown and have encouraged me to look into them. It was a great result.

chrissysmith7279

15 de oct. de 2015

A professional team greeted me including the general manager, the sales manager, the finance manager, and sales associate. From the test drive to delivery I experienced nothing less than excellent professionalism, patience, thoroughness, and clarity. I felt respected, comfortable, and in control the entire time.

James135

3 de oct. de 2015

From beginning to end and everywhere in between, Nichole worked diligently and made me feel as if I was her only customer putting 100% into getting me into the vehicle I wanted! The vehicle was much better than described on line and the whole experience with her and her team restored my faith in the "Dealership" experience! They exceeded my expectations on every level! I highly recommend this Dealership and I know that I will be a repeat Customer!! Thanks Nikole and Team!! I couldn't be happier :-)

Conover

1 de oct. de 2015

Michael Lavrenchik put us at ease. There was no pressure, and we felt comfortable in making our decision. We walked away happy almost giddy. He is an excellent salesman. This was our second purchase from this dealership and we are also very pleased with the service department.

WR

1 de oct. de 2015

This is my second Mercedes purchased at Mercedes Benz of Hagerstown. The overall experience was again outstanding! Barry London is excellent to work with. Not only did he find me the right car in a timely manner but is friendly and helpful and makes car buying a painless and enjoyable experience! CJ and George were also great to work with. Kudos to Mercedes Benz of Hagerstown!

Romans5:10

28 de sep. de 2015

We bought a used car here and everyone involved made it an easy experience. No complaints. I would recommend this dealership to others. Helpful and friendly.

E&L

25 de sep. de 2015

This is the 3rd used MB we have purchased over the past 8 years, Our experience with Barry during the purchase process has been a pleasure. Very professional, friendly and helpful answering all questions and taking us through the process smoothly. This is the big reason we keep coming back! Thanks Barry!!! My wife loves her ML350.First time meeting CJ and again a great experience in serving a customer.My service center experiences with MB of Hagerstown can only be summed up in two words "Alex Folz". Takes good care of his customer and their needs.

facisforit

23 de sep. de 2015

We traveled a little over an hour from our home in PA to purchase a beautiful CPO SLK. We couldn't be happier with the experience. Barry London is a class act....after working with two other MB dealers we found the service we expected with Barry and MB of Hagerstown.

cargirl

23 de sep. de 2015

My second buying experience with this dealership. The entire staff is consistently helpful and friendly, as well as very knowledgeable. They go out of their way to make you feel welcome and give you a positive buying experience!

cmac1

22 de sep. de 2015

Very unique style of customer service. Did absolutely everything right to win my business: personalized videos of the car and dealership; offering highly competitive price; gifts; incredible response time by phone, email, text. Post-sale communication was excellent as well. The dealer was quite a drive from York, PA but proved to be well worth the hike.

joddis

22 de sep. de 2015

I was very impressed with the team at Mercedes Benz of Hagerstown and the customer service they showed me. Through the entire process I felt like my needs and my happiness were the most important achievement for this team. I began my experience by sending a request on the internet, and although it was Saturday night after closing, Nikole responded to me letting me know they got my request and they would be in touch on Monday. Indeed, Monday morning by 10:00 am she called me to answer the questions I had. I later that afternoon went in and saw Rob. He listened to my needs and showed me several cars that would meet my budget. I was unsure and said I needed to think about it. There was no pressure. After thinking about the deal they offered, I called Rob to ask a few more questions and I was able to get a deal I wanted over the phone. I told Rob I would be back within the hour and he was able to alert the team and get all the paperwork started. CJ did my financing and to no surprise was a delight to work with. From the owner to the staff they really care about the customers. I would highly recommend them to anyone.

cmac1

22 de sep. de 2015

Very unique style of customer service. Did absolutely everything right to win my business: personalized videos of the car and dealership; offering highly competitive price; gifts; incredible response time by phone, email, text. Post-sale communication was excellent as well. The dealer was quite a drive from York, PA but proved to be well worth the hike.

goetzkuno

20 de sep. de 2015

For the first time we bought a Mercedes from this dealership. We tried them out by having them service our two Benzes. They did exceptionally well - so it seemed natural to shop there for our next Benz after the lease on our C250 coupe expired. We looked to replace it with an attractive-looking and well designed 100% electric Sedan with reasonable range. We were soon impressed with Mike Lavrenchik technical know-how and his professional attitude. He did a nice job in demonstrating the B-class for us. It did not become our choice because it has inadequate range and looks too much like on of those (hated) SUVs. After looking far and wide for an all-electric sedan and resisting the lure of that wonderful Tesla Model S we opted for an interim solution while we wait for a truly attractive 100% electric Sedan with decent range, and at a reasonable price. We decided to go for a pre-owned model and looked first at C and E class Benzes. After we test-drove a 2010 E 350 at MH of Hagerstown we looked no further and dealt with their team, led by Mike Lavrenchik. It was our best ever car-buying experience - after new Benzes from Diesels to S-class and Beamers from 300 to 500 class. Our E 350 is arguably the best car we ever drove and we love it. Mike made this choice possible when he told us that it had been in the care of MB of Hagerstown since it was new. The delivery was a sight to be seen - the car looked no less impressive than the Benzes and Beamers we had picked up at their factories in Sindelfingen and Munich, and the customer service could not have been more professional, thorough, and enjoyable. Finance manager Carol was also very helpful, so was Barry.whom we called upon on one occasion. We prefer to deal with MB of Hagerstown for service and now also for sales. This is as fine a dealership as we have found. They care about their customers in a way that no big-town dealership can. They try harder and it works for us.Bottom line - we rate this our best ever buying experience at a dealership that is second to none. It got us into what is arguably our best car ever.

matjmtmat

18 de sep. de 2015

Team was responsive, knowledgeable and very courteous. I highly recommend this dealership when considering a Mercedes Benz purchase. This is the fifth car I have bought at this dealership.

The shoping experience make you want to return

15 de sep. de 2015

I want to Thank Everyone that were involved in our NEW purchase, we bought a car at the Hagerstown Mercedes- Benz dealership a few days ago. We had the best experience with our Sales person Rob Edmonds, Rob showed me all my options on the lot before we chose the one we bought, Rob was extremely pleasant ,knowledgeable and accommodating. We ended up buying the CLA250 Sport, I absolutely Love it !! Our whole experience with the staff was great from start to finish! My husband and I would definitely recommend buying a car here. The experience makes you want to return!! Oh I forgot to mention they gave us a HUGE chocolate Bar, love it!! Thank you again Rob ,C.J and Austin for making it happen.

Kathleen Murray

15 de sep. de 2015

I just recently purchased my second car from Mercedes-Benz of Hagerstown.The salesforce was exceptionally helpful and professional. Mike Lavrenchik and Andre were very pleasant and helpful in explaining the featrues of the new car. I would highly recommend this dealership!!! We continue to go back because our experience with the service and sales department has been overwhelming positive.

Michael and Melinda H.

12 de sep. de 2015

This is our 2nd experience with MB of Hagerstown in the past 2 years. Barry London once again was our representative and as expected, Barry's attention to detail and his ability to hear wanted and deliver the same made the experience very easy. We look forward to working with the dealership and Barry in the future.

JAM

12 de sep. de 2015

We loved working with Barry at Mercedes of Hagerstown! He's knowledgeable, friendly, and the overall experience was very positive. It was a low pressure environment where all of the sales people we encountered were professional and courteous. CJ had everything ready and prepared for us and was very friendly as well.

srun michelle dr

9 de sep. de 2015

Mike is friendly, helpful and respectful toward us! Another big chocolate he would have gotten 6 stars! and the manager also cute and very nice. The snack/drink area is lovely!

Tilley71

5 de sep. de 2015

Chandra Dickson is by far the best salesperson I have ever dealt with when buying a car. She was courteous and knowledgeable, There was never any pressure. She was upfront with all information that we requested. Although we ended up purchasing a Mercedes C300 from a different dealer, I look forward to having our vehicle serviced at Hagerstown and seeing Chandra again. You can't go wrong at Hagerstown.

kimberly81

4 de sep. de 2015

Chandra and Nikole made our car buying experience a breeze. We knew what we wanted and had test driven one earlier in the summer. Once we were ready to buy, I emailed Nikole to get the very best price. Once we agreed on price, we went to the dealership to test drive "our" car. Chandra had everything ready. She had the answers to all of of questions and really knew the product. The car had been detailed and was ready for purchase. From the time we arrived at the dealership and drove away in our new Mercedes, it only took an hour and a half. Great experience!

mgude

4 de sep. de 2015

Test drove 2 cars and was driving away with my new car in 2 and half hours. Courteous, fast, professional, and efficient personnel. Will definitely recommend, and will definitely use them again in the future. Thanks Mike

simone99

1 de sep. de 2015

This the 4th Mercedes I have purchased/leased from this dealership. Was on the verge of turning in my lease &' decided on a 2014 Slk 250 for purchase with help from Chandra Dickson. Barry London had been my point of contact &' was emailing &' calling to ensure I had everything ready to turn the car in. When I arrived on the lot, Chandra came from the showroom with a smile &' an ease about her that was very welcoming to work with. We roamed the lot, spotted the car &' eventually test drove and worked out a great finance package with CJ within the limitations we asked for. Thanks again for a great new adventure &' a pleasant experience.

Sheprocke

1 de sep. de 2015

Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Everything was explained thoroughly and in an unhurried manner, and we were frequently invited to ask questions. We were pleasedy with the offer, and there were no surprises when we returned on the day of purchase. The amount of paperwork was reasonable and completed efficiently. We will freely share our experience of MB of Hagerstown with others and highly recommend this dealership and the staff involved in the sale.

Cooperdog4

1 de sep. de 2015

My husband and I had a very nice experience when purchasing our vehicle Barry London was Great with us. Everybody there was so friendly and helpful. We would recommend them to all of our friends

Sheprocke

1 de sep. de 2015

Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Everything was explained thoroughly and in an unhurried manner, and we were frequently invited to ask questions. We were pleasedy with the offer, and there were no surprises when we returned on the day of purchase. The amount of paperwork was reasonable and completed efficiently. We will freely share our experience of MB of Hagerstown with others and highly recommend this dealership and the staff involved in the sale.

L.C.

1 de sep. de 2015

Waiting for over 4 hours to get an oil change and brake fluid flush is not an acceptable waiting time.

What? Me in a Mercedes?

29 de ago. de 2015

My wife and I were completely satisfied with the buying experience at Mercedes-Benz of Hagerstown, and especially our interaction with Mike Lavernchik. He listened as we expressed our needs, concerns and questions. He was patient, expansive when necessary, and even understanding when we changed our mind on which vehicle to buy the next morning after spending nearly four hours with us and coming to a verbal agreement the previous evening. Mike took as much time as needed to explain everything in detail about the vehicle we purchased, a CPO 2014 M350. Mike's professionalism resulted in our driving away without a smidgen of buyer's remorse, then or now. A special thanks also to CJ Brown for her succinct but complete explanations of various maintenance and warranty related options. This is our first Mercedes and while we would certainly return to Mercedes-Benz of Hagerstown, we intend to drive this one for a long time.

Phil Sewell

28 de ago. de 2015

My wife and I had an outstanding experience working with this dealer recently (August 25, 2015) during our purchase of a new car. Barry London worked with us and made this purchase easy, efficient and pleasant. There were no problems during this transaction and Barry facilitated the process flawlessly. Barry. This dealership are by far the best that we have ever worked with for both new car purchases and servicing of our cars. We cannot say enough outstanding things about both the sales experience with Barry London and service (with special recognition to Adam who has been wonderful to work with every time) that we have needed !Phil and Ellen Sewell

Mercedes JT#1

28 de ago. de 2015

Sales staff and service has been a major factor in our choosing Mercedes Benz of Hagerstown. We have used their service department for the past 15 years. The vehicle we purchased in the year 2000 and have now traded in year 2015, has been most reliable and well maintained by the service department. When it became time for us to make a trade, the sales department was most patient and helpful in our search and selection of a replacement. We now look forward to continuing that long term relationship because we are convinced of the reliability and service from the staff and management at Mercedes Benz of Hagerstown, Maryland.

squirrel1991

27 de ago. de 2015

This is a high class experience with everything clearly explained and the team is patient with questions. They work hard to earn one's trust and business, they are knowledgable, Moreso than past experiences with other dealers, they also went the extra mile to make a fair deal.

amboy

21 de ago. de 2015

I must say I/We were treated royally by our sales consultant Chandra Dickson. She was most courteous, friendly and a delight to deal with. She made the purchase very convenient and easy for us which is greatly appreciated. She is to be commended for professionalism.

Wayne E.

21 de ago. de 2015

This is the 5th car I have leased from MB of Hagerstown and the customer service displayed by all is always exceptional. Barry, Austin, Justin and CJ went over and above what would be expected from a car dealership to create a very smooth transaction. I would recommend to anyone that is in the market for a new car to contact this dealership. I would like to add that after the purchase you are not forgotten and the Service Department is top notch as well.

Tim K.

20 de ago. de 2015

Found a Volvo in their inventory online. Live in DC and wanted to make sure it was worth the trip. Communication with Barry was excellent and he even took the time to do a quick video which was very helpful to get a better feel for the car. Car was very close to description when I arrived and I took her home.Would buy from this dealership again - Mercedes or not.

THOMAS12

19 de ago. de 2015

This is the 3rd Mercedes I've purchased from this dealership, and 4th overall. Mike Lavrenchik took care of my purchase efficiently, and professionally. I've purchased my cars specifically from Mike, and his level of service has always been exceptional! I will continue to rely on this dealer for my car needs, whether it be purchase or service. They take excellent care of their customers, much to the expectations I expect from Mercedes Benz, and Mercedes Benz of Hagerstown

Joe 100572

17 de ago. de 2015

Sales person was top-notch. Although I did not end up purchasing a car from this dealership, the knowledge and overall customer service received was stellar. Chandra did not pressure me. She was very knowledgable of the cars and made my Mercedes experience wonderful. From the time I came in until I left, I was pleasantly pleased. I also enjoyed the approach Chandra used. She sent an introduction video to me showing where to park, what time, and everything to expect. This was a first for me and was extremely helpful. I knew where to park, who I was looking for and it took away the worry. It was a great sales approach. Having a great salesperson makes an auto sale that much better. Unfortunately, my wife chose another manufacturer. I will be back when I need another automobile. Thank you.

grandyj

17 de ago. de 2015

Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comfortable with our purchase. Friendly dealership. All employees were friendly and knowledgeable. Sales Manager made every effort to see that we were getting the best financing. Recommend this dealership HIGHLY. We dealt with 3 others before this one and they didn't compare. We were not considering a Mercedes-Benz at first.

JohnG

17 de ago. de 2015

I just purchased a new 2015 GLA and I enjoyed the sales team at MB Hagerstown. Thanks to Chandra and Rob for making it a smooth transaction.

ginacorley13

9 de ago. de 2015

I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each car offered while we were driving. He was very helpful in making sure the car had everything that I needed and wanted. The entire staff was very polite and happy to help. They even stayed past closing to finalize everything for me which I greatly appreciated. I will definitely have a Benz for the rest of my life! Love this company and this dealership!

dw47

4 de ago. de 2015

We love Barry London. He was wonderful to us. Everyone else we met at the dealership or talked to on the phone has been very nice and helpful. It has been a wonderful experience so far, and I would definitely buy from Barry and Mercedes Benz of Hagerstown again.

wissp

30 de jul. de 2015

We bought a used car here. Mike made it easy and pretty painless. There were no hidden fees from him or the finance dept; just a straight processing fee as well as the usual tax/registration.stuff, which was a refreshing change from some of the other places we tried who added delivery/protection fees, etc. They did offer a lower than expected price for trading our old car, but it wasn't a problem since we had a better offer already. I would recommend them if you are looking for a car.

ginababy96

30 de jul. de 2015

I recently bought at CLA and I love it!!!! The staff at this dealership was very inviting and helpful. Michael Lavernchik was my sales rep and he was awesome. He went above and beyond to help me get financed for the car with "my name on it" . ( I told him that when I walked in.) He was always there to answer any questions I had, even if they were silly. I totally recommend this dealership. :)

TGMB3

30 de jul. de 2015

My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked in the door the team at MB Hagerstown went out of their way to make me feel that I had been a loyal customer for years. Austin and Rob teamed up to move me through the process in an informed and expeditious manner. I also had the opportunity to meet Brandon who drives leadership to every level of this organization. I enjoyed my time there and look forward to future visits. George even provided a photo along with a little humor before I drove off the lot with the car I was looking for.

Sam

29 de jul. de 2015

It was a pleasure to work with Micael Lavrenchik. Treated us fairly and gave us a good deal. All the staff was informative and pleasant any wonderful to work with.

iangns

25 de jul. de 2015

Great customer service and friendliness! No rush and no pressure to purchase, and they're very helpful with getting the best deal! If you can, work with Chandra! She's great!

macrealtor1redmercedes

17 de jul. de 2015

A great first experience and I'm hooked! Great salesman, great car, great price, great service! From determining trade in value, working through every number scenario possible to get my payments exactly where I would like them to be, to the very friendly and knowledgeable service of the staff, I felt very comfortable and informed throughout the entire process. Plus I LOVE MY NEW MERCEDES. I will never own another brand ever again. I am extremely happy. Barry, my salesman, even came to my house to program my garage door opener! I highly recommend Mercedes Benz of Hagerstown and Barry London - both are AWESOME!!

PAR

16 de jul. de 2015

I had to have my MB E350 serviced 3 times in June, there was a clicking sound in the left front when you put the car in park, had to bring it back 2 times for that. Then my AC broke down, and then my battery died. Don't get me wrong I love my Mercedes. But if I keep having these problems with this car, I will change to another brand.

Shugs

13 de jul. de 2015

I inquired online regarding a 2011 C300. Nikole referred me to Chandra. Chandra sent numerous emails to stay in touch with me. She went above and beyond to assist me. Chandra and the staff are very courteous and professional. Rita and Lisa were very professional, also. This is my second Mercedes that I have purchased from Mercedes Benz of Hagerstown. I highly recommend them. A sincere thank you to all of you.

LHR

12 de jul. de 2015

I inquired online about two vehicles I was interested in seeing. Nikole from Internet sales contacted me advising Chandra would be reaching out to me to provide more info. Truthfully I had an apt w another dealership to look at the same car but figured it wouldn't hurt to just see what they had to offer. Then I received an email from Chandra. In the email was a short video of Chandra introducing herself in front of the two cars I inquired about. It was very sincer & genuine. I went to the dealership & was given warm greetings from everyone. Chandra & I drove both vehicles she gave me the pros & cons of each. There was never any pressure or sale tatics. If she didn't know the answer about something I had asked she said so & went to the appropriate channels to find it. She was great to work with at no point did I feel like I was sitting w a sales person trying to pressure me into anything. Overall great experience. I'll definitly be back.

CJ

11 de jul. de 2015

The staff was very professional and helpful with the entire process of testing driving, providing information, and purchasing a car. I have been very happy with the dealership and very happy with the car!

Jason

10 de jul. de 2015

My brief encounter with the staff at MB of Hagerstown was very impressive. Very informative and attentive to all my questions and concerns. They are patient, and provide a very relaxed car shopping experience. I would highly recommend anyone looking for a new or used vehicle to take a few minutes and check them out.

AJB

8 de jul. de 2015

I called up Mercedes Benz of Hagerstown to buy the B-Class. They gave me the date and time. But just the evening before the appointment day, one of their agent called up to say that the car was already sold. That did upset me. How can they not update their inventory regularly? But at least this person was sweet enough to save our 3 hour trip time by calling before hand. Thanks!

David

4 de jul. de 2015

I had spoken with the Rob Edmonds at Mercedes Benz of Hagerstown about a used Jeep Wrangler they had recently listed. I made an appointment to see and drive the Jeep on July 1, 2015. Rob was there at the appointed time with the vehicle ready for me to see. The vehicle was more than I had hoped for and after as short drive I was convinced I wanted to complete the purchase.We went back to the show room and and within a matter of minutes we had agreed on the price. Rob was able to quickly complete the transaction including arranging financing. There was no "strong arming" or pressure of any sort which is a characteristic of a dealership that I admire. Within two hours the details were complete and I was able to happily drive off in my newly acquired Jeep. I would highly recommend this dealership and Rob Edmonds and the remainder of the staff that I dealt with.David McElfresh60 Brookline DriveCharles Town, WV 25414

stacybeth8487

2 de jul. de 2015

I recently purchased my second C300 from Barry London. He is by far the best car salesmen I have ever worked with. He can tell you anything about any feature on any car in the lot. He also goes above and beyond to get you exactly what you want. The best thing about Barry is that he will give you an honest opinion on anything you ask, unlike most car salesmen that will tell you whatever they think you want to hear in order to close the deal or make more money. Everyone at this dealership is extremely friendly and helpful. If you are looking for a great car, great deal, and great buying experience, go to this dealership!

Mrs. Freitag

2 de jul. de 2015

Alex, Walter and Marty are AWESOME! Our family has been clients of Mercedes Benz of Hagerstown for many years and their entire staff, including all of the technicians, are the best. We have never had a recurring problem with our vehicles after service and they are always extremely professional and very courteous. And....LOVE their pink t-shirts in October!

mariag

30 de jun. de 2015

Chandra and Nikole were unsurpassed in their efforts to meet my needs. I left the dealership having no doubt I got an excellent product for an excellent price. I purchased a use 2007 E350 and these ladies helped ensure I got the price I was looking for within my budget. At one point, we were within 5 dollars of my monthly budget requirement and I told them I simply could not go over, even by a penny. They completely understood and found a way to meet my needs to my satisfaction.The dealership itself is clean and pleasant and the car was exactly as advertised....zero surprises from beginning to end. If car buying were a weekly event like grocery shopping, this would be my weekly go-to 'store'.

Cori & Bill Hamill

30 de jun. de 2015

My husband and I purchased a new GLA250 from Barry London and I have to say it was the easiest, best, most comfortable experincing purchasing a vehicle I have ever had. Barry was so helpful and knowledgable about all the safety features, bells and whistles, and technical information on our new GLA. No pushing, no hassles, just a great all around salesman. Thank you Berry and everyone else involved in putting me into my new beauty!

alexbohn

24 de jun. de 2015

We just purchased our 4th Mercedes from the dealership. Mike always goes the extra mile and makes sure all details are taken care off. The entire staff as well as thye service department are wonderful and always there for us.

MarcL57

19 de jun. de 2015

From the start of this car buying experience I was surprised at how easy it was to do business with this dealership. They listed their exceptional cars with accurate pictures showing all the important details leaving nothing to the imagination. Their professional sales people followed up and sent additional details at my request. They cheerfully answered all my questions and went out of their way to help facilitate this purchase. From helping me arrange travel to their facility, booking a hotel and picking me up from my location and transporting me to their dealership they were professional at every step making my car buying experience truly exceptional. This was one of the few experiences where the quality of the vehicle matched the quality of the service. I paid a very fair price for an exceptional car, was treated with the utmost respect and the dealership's staff made it a very enjoyable experience. I highly recommend this dealership and especially Rob Edmonds for a truly exceptional buying experience! Topping off a new ML550 purchase with a extra large box of Chocolate made this experience exceptional for my wife as well!

Marcl57

19 de jun. de 2015

From the start of this car buying experience I was surprised at how easy it was to do business with this dealership. They listed their exceptional cars with accurate pictures showing all the important details leaving nothing to the imagination. Their professional sales people followed up and sent additional details at my request. They cheerfully answered all my questions and went out of their way to help facilitate this purchase. From helping me arrange travel to their facility, booking a hotel and picking me up from my location and transporting me to their dealership they were professional at every step making my car buying experience truly exceptional. This was one of the few experiences where the quality of the vehicle matched the quality of the service. I paid a very fair price for an exceptional car, was treated with the utmost respect and the dealership's staff made it a very enjoyable experience. I highly recommend this dealership and especially Rob Edmonds for a truly exceptional buying experience! Topping off a new ML550 purchase with a extra large box of Chocolate made this experience exceptional for my wife as well!

Pennsylvania Buyer

17 de jun. de 2015

Mike made our first purchase of a Mercedes-Benz easy and painless! In fact, the entire staff was wonderful.......very fast to follow up with any questions we had prior to coming in - Nikole even sent us a video she took of a car we were considering. Everyone we interacted with was genuinely nice and professional. We would recommend Mercedes-Benz of Hagerstown to our friends and family!

S-Loar

15 de jun. de 2015

Chandra is a fantastic sales consultant! Very personable, friendly, & professional. She answered all my questions and went above and beyond to match me to the right vehicle with the right payment. Justin was great with answering questions and running numbers. In fact everyone I came into contact with at the dealership was fantastic. I highly recommend Chandra and Mercedes Benz of Hagerstown to anyone in the market for a vehicle!

DRif

14 de jun. de 2015

Buying a car tough. Barry and crew made this purchase go very smooth. I was very comfortable with everything. Great place to buy a car.

DonBatFred

14 de jun. de 2015

Buying my car at the Hagerstown dealership was a smooth process. My sales representative was one of the nicest guys I have met, and was an excellent communicator. He took the patience to explain to me everything I needed to know, and every employee I met there were very considerate of my needs. I recently took my Benz there for its first tune up and for a few repairs, and the entire process of giving me a rental, and receiving my car at the end of the day with all the repairs completed was a very smooth process. The staff was very cordial, were efficient, and delivered services in a timely manner. The Hagerstown Mercedes-Benz dealership definitely has customer satisfaction in mind and they do an excellent job in providing good customer service from sales to maintenance and repairs.

KC+E350

13 de jun. de 2015

I recently purchased an older E350 from Mike Lavrenchik. He was great to deal with, knows his cars very well, lots of history. I love this car and would buy another from Mike again when I need one. Thanks.

LC

8 de jun. de 2015

Very pleasant first time experience with the dealer and staff. Staff was attentive, yet not too forward. Good follow-up after the sale. I was very comfortable in establishing these new relationships.

Moscato Murano

3 de jun. de 2015

I had been searching for the right car for 7 months after I had been rear-ended and my previous car was totaled. I was looking for a quality car with a lot of nice upgrades at a reasonable price. I had been to many dealerships where the sales people were pushy and aggressive and made me feel uncomfortable. I was pleasantly surprised upon arriving here. The atmosphere was very positive and relaxed - the people we dealt with were extremely friendly and helpful. You genuinely feel like they're taking care of you and not taking advantage of you. I came to see a particular Nissan Murano, and after taking it for a test drive, I knew it was the car for me! Andre was so kind and helpful in walking us through the purchasing process. We got a fantastic price for all the bells and whistles that come with this Platinum Edition Murano! We also met with CJ to finish up paperwork, and then Nikole helped take some great photos for me with my new car. They were both gems - so friendly and made us feel like family! I drove 2 hours to get to Mercedes Benz of Hagerstown but it was well worth it! I highly recommend this dealership!

Moscato Murano

3 de jun. de 2015

I had been searching for the right car for 7 months after I had been rear-ended and my previous car was totaled. I was looking for a quality car with a lot of nice upgrades at a reasonable price. I had been to many dealerships where the sales people were pushy and aggressive and made me feel uncomfortable. I was pleasantly surprised upon arriving here. The atmosphere was very positive and relaxed - the people we dealt with were extremely friendly and helpful. You genuinely feel like they're taking care of you and not taking advantage of you. I came to see a particular Nissan Murano, and after taking it for a test drive, I knew it was the car for me! Andre was so kind and helpful in walking us through the purchasing process. We got a fantastic price for all the bells and whistles that come with this Platinum Edition Murano! We also met with CJ to finish up paperwork, and then Nikole helped take some great photos for me with my new car. They were both gems - so friendly and made us feel like family! I drove 2 hours to get to Mercedes Benz of Hagerstown but it was well worth it! I highly recommend this dealership!

asabum

29 de may. de 2015

We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the phone was excellent. Meeting him , we experienced a first class customer service. Hagerstown Mercedes is the place to buy.

Lanephd

25 de may. de 2015

I was referred to this dealership and contacted dealership about GL450 and CLA 250 or C class to purchase for myself and one for Veterans Day and Father's Day gift for 30 yr retiree surprise. It was assumed I may export vehicle without providing me an opportunity to meet with management or providing a copy of certified bank funds and copy of bank finance approval for one vehicle. I definitely recommend any military active duty or veteran; and/or others not to purchase a vehicle from Hagerstown Mercedes Benz. This is the response I received from Hagerstown Mercedes after avoiding my calls to request a purchase order to submit to my credit union. Good morning.Our dealership would need to wait to sell this GL450 to you till after July 1st. This is directly due to the possibility of being exported outside of our U.S. market.We are sorry to inconvenience you ,but,hope that you understand our position.

Zhora

22 de may. de 2015

We had spent a week negotiating to buy a certified pre-owned GLK350 and had finally settled on a price. The morning of the day we were going to go buy the car, we got an e-mail from Wes that there had been "inquiries" into the car. What he didn't say was that a $2K deposit had been put down and they were trying to close financing with the "inquirer". Since it is about a 2 hour drive from DC, we asked if they would still have the car when we got there that afternoon. They said it hadn't been sold and that it would probably be there, that the lady was still "putting in for a loan approval." They asked if we would make a deposit (even after taking a deposit from the other buyer) but couldn't explain whether it was refundable (i.e. Failure to understand basic English). If they had said a deposit had already been made, we would not have made the trip. We were two miles away, after having driven through Memorial weekend Friday traffic from DC, when they called and said it was sold. Needless to say, we drove the extra two miles to tell them in person what we thought of their mismanagement. Justin would not even let me and my pregnant wife into the building and to talk and made us stand outside. He was very condescending and dismissive of the cost and inconvenience we incurred because of them and walked away when confronted with that fact. He actually had the audacity to say to my wife, "what you are saying is not completely wrong." His behavior was incredibly insulting, inconsiderate and unprofessional. It was, without peer, the worst experience trying to buy anything I have had in my life.

nana mb47

14 de may. de 2015

My 1st Mercedes, Barry London was very friendly, attentive and knowledgeable. Everybody we dealt with was very friendly.

John

13 de may. de 2015

I contacted MB of Hagerstown via of the internet on a Sunday evening. Early Monday morning I was contacted by Nikole regarding my interest in three cars. She not only answered all my questions she made a walk around video of one of the cars. I contacted her and she set me up with Wes the sales representative. Wes gave me a call and scheduled a test drive in all three. I picked an MB 250 Coupe and we settled on a price with my trade. He followed up with me during the process and arranged my financing through MB. Wes was very responsive to my questions and very professional. He is truly a car guy and he addressed all my questions and concerns. Every complication during the purchase was addressed by Wes and he truly was happy that I was able to purchase the car. Upon taking the delivery of the 250, Justin stepped in to handle the financing paperwork. Wes explained how all the controls were operated and followed up after the sale.My experience with the staff at MB of Hagerstown was beyond what I expected and felt that I was treated professionally. I have bought a few cars in my lifetime but this has overall been the best!

Kim Rosenberry

12 de may. de 2015

I have purchased several vehicles from Hagerstown Mercedes-Benz. Their service department is the main reason why I continue to return to this dealership. They always go above and beyond to service my needs. I needed my car for the weekend and they even delivered it to me Saturday morning!! Alex is GREAT and so is Marty!!! Thank You!!

peterarc

30 de abr. de 2015

The entire buying and closing process was awesome. Our sales rep, Wes, was professional, courteous and a true pleasure to work with. He worked hard for us to find the car with the specs we wanted. Delivery was prompt and closing was quick and painless. Wes took lots of time to explain essential functions of our new car. Closing was very smooth due to the thoroughness and professionalism shown by Austin. The dealership is so customer-friendly. I would highly recommend the dealership to anyone interested in buying a new Benz. We live in Frederick area and had other choices but were totally pleased with our choice of this dealership.

a64armt

17 de abr. de 2015

I do most of my research weeks or months prior to making a purchase. I finally decided on a car and wanted to make the purchase quickly to surprise my spouse. The dealership negotiated the price quickly and easily with me, using no pressure tactics. The price was very fair and they were even willing to negotiate further on extras. They were willing to wait for me to arrive later in the evening to finalize the deal and even worked with me to surprise my spouse the next day, taking additional steps and making efforts to make the experience fun and enjoyable. They spend hours with my wife and I reviewing the vehicle we bought to ensure we were comfortable with the multitude of features. I would have never considered myself to be a long time or repeat Mercedes-Benz buyer/owner, but we will be looking at this brand and this dealership when we are ready for our next car. Well done Mercedes-Benz of Hagerstown.

Ronnie J

14 de abr. de 2015

During my search for my Palladium Silver 2012 E350 4Matic Sport, I stumbled upon this dealership in Hagerstown, MD. I made my call to the dealership and I was put in touch initially with Nicole whom I negotiated my bottom line price to purchase this vehicle based on certain conditions. I also didn't want to spend countless unproductive hours haggling over a price by coming into the dealership since I was driving from Northern Va. I had done my homework looking at just about all Mercedes dealerships to make sure I'm within a certain range in terms of what I think the car is worth. My wife and I came into the dealership late on a Monday evening to have been greeted by Barry London. From the onset he was very pleasant and easy to converse with. Barry showed us our vehicle and to my surprise I was extremely please with the condition of the vehicle. He offered that we take the vehicle for a test drive and showed us the many features this vehicle is equipped with. My experience with Barry is the best so far in dealing with car salesmen... he was extremely knowledgeable about the vehicle, not pushy and didn't overwhelmed us with too much of irrelevant info. A day after we picked up our vehicle I ran into some technical issues..I wasn't able to get the car started. I decided to call Barry at about 10:30 at night which he picked up and was able to direct me as to what may have been the issues-sure enough he was helpful once again. My overall experience with the dealership was great...the finance mgr wasn't too pushy for us to buy certain "extended warranties" which I had researched prior to coming into the dealership and nothing was going to convince me otherwise to buy something that was of questionable value.

MBBT

14 de abr. de 2015

Called to schedule a service on my MB. Service Reps always to busy to take call. Left telephone messages but to no avail. This is the second time in less than three months this has happened. The last time I called on three different occasions to schedule a service before anyone had the courtesy to return my call. As a loyal customer for over 12 years, I am very disappointed in this turn of events at your company. It appears that customer service is no longer a priority. Although staff is always polite and professional, there is no excuse for not returning a customer' phone call or not being able to schedule a service appointment at time of initial call. Respectfully, Owner of Multiple MB Diesel Vehicles

Jay and Christy Robinson

6 de abr. de 2015

My wife and I came into the dealership late on a Friday night. We was looking at the CLA250 outside and was greeted by Barry London. He advised that he had a CLA250 in the showroom and we would be able to see the vehicle and interior better in the lighting. Even though we were dressed in blue jeans and a t-shirt, Barry London and Justin Harbert, made us feel very welcomed at the dealership. They (Barry London and Justin Harbert) were willing to take us on a test drive even though they were suppose to close in ten minutes. We decided to come back the next day to do the test drive. We returned on Saturday morning and was greeted by Justin Harbert because Barry London was already dealing with some customers. Justin Harbert arranged for us to take our test drive. We returned from our test drive and made the decision try to work out a deal on purchasing a CLA250. Justin Harbert checked out our trade-in vehicle and within several minutes came back with an offer. We were very pleasantly surprised about the offer which made our decision to purchase the CLA250 easy. The sales team worked as a group. While Justin Harbert and Barry London were busy working on the transaction. The other two salesmen were very friendly and talked to us about the vehicle. We were told to wait in the lounge area, get a drink, watch tv, and relax while the transaction was completed. The transaction went very smoothly and Barry London took the time to explain the features of the vehicle. He paired our phones with the vehicle, loaded our contacts, set up our radio stations, and loaded music from our phones. Barry London was very knowledgeable and able to answer any questions we had about the vehicle and the transaction. They made the purchase of our vehicle very enjoyable. Thanks a lot.

Jay and Christy Robinson

6 de abr. de 2015

My wife and I came into the dealership late on a Friday night. We was looking at the CLA250 outside and was greeted by Barry London. He advised that he had a CLA250 in the showroom and we would be able to see the vehicle and interior better in the lighting. Even though we were dressed in blue jeans and a t-shirt, Barry London and Justin Harbert, made us feel very welcomed at the dealership. They (Barry London and Justin Harbert) were willing to take us on a test drive even though they were suppose to close in ten minutes. We decided to come back the next day to do the test drive. We returned on Saturday morning and was greeted by Justin Harbert because Barry London was already dealing with some customers. Justin Harbert arranged for us to take our test drive. We returned from our test drive and made the decision try to work out a deal on purchasing a CLA250. Justin Harbert checked out our trade-in vehicle and within several minutes came back with an offer. We were very pleasantly surprised about the offer which made our decision to purchase the CLA250 easy. The sales team worked as a group. While Justin Harbert and Barry London were busy working on the transaction. The other two salesmen were very friendly and talked to us about the vehicle. We were told to wait in the lounge area, get a drink, watch tv, and relax while the transaction was completed. The transaction went very smoothly and Barry London took the time to explain the features of the vehicle. He paired our phones with the vehicle, loaded our contacts, set up our radio stations, and loaded music from our phones. Barry London was very knowledgeable and able to answer any questions we had about the vehicle and the transaction. They made the purchase of our vehicle very enjoyable. Thanks a lot.

BMW buyer

31 de mar. de 2015

Just bought a used BMW and the experience was outstanding. Barry London was excellent. He is knowledgable, friendly, and very focused helping me experience the differences between the 2 BMW's I was interested in. Once I decided on a car I wanted to purchase, Barry made every effort to make the process of buying the car pleasant and efficient.

MBguy

30 de mar. de 2015

Our recent experience with the dealership was excellent when we leased an E350 station wagon. Mike Lavrenchik guided us through the entire process in an efficient and pleasant manner. He is an outstanding representative for the dealership. In the Finance Department, Austin Shemon was also so helpful in answering every question we had about the leasing process and making us comfortable with the process. The overall experience at the dealership could not have been more pleasant and efficient!

jim

29 de mar. de 2015

i purchased a Mercedes suv from Barry London and it was the best car buying experience I've had. Even though it was used I was treated like I bought the showroom model. I made a mistake and didn't purchase my first Mercedes from Barry but I will the rest

ShavonM23

27 de mar. de 2015

I would have this to say Mercedes-Benz Of hagerstown by far exceeds all expectations on service and sales. This is My 1st Mercedes-benz CLA250 I can only say positive things about the way I'm treated as a customer and how well they know their cars!! They have a great team of professionals on hand to walk you through every step of the way and keep you informed on the progress!! Mike Lavrenchik is the best Sales Person I've ever meet he gets things done Thank you Justin Harbert And Austin Shemon also for your help you're awesome :)))))

JIM

26 de mar. de 2015

In 2010 I purchased my first E-350 from Barry London and was so pleased with his knowledge of the vehicle and his attention to my needs that I elected to purchase my next car from him. Barry was just as helpful this time around, which made for an excellent buying experience.

atyer86

21 de mar. de 2015

I went to Mercedes Benz of Hagerstown to purchase a used LEXUS which I had found online. From the onset of calling Mike Lavrenchik assisted my husband and I, and was WONDERFUL. He made the carbuying experience personable as well as pressure free and the entire staff made it painless. Finance was a breeze, service was excellent and they treated my 3 year-old daughter like a proverbial princess. Although I did not purchase an MB, I would recommend anyone looking for one or any other high-end used vehicle to make the trip to see Mike and the MB of Hagerstown staff!

JammyD

20 de mar. de 2015

I approached MB of Hagerstown with an inquiry for a barely used Mazda via email and received quick and thorough responses from Nikole, including a portfolio of documents, a walk around video and pictures and a detailed quote. I arranged a test drive a couple of days and Mike helped me through the entire process. From walking into the dealership to driving off in my new car took less than 90 minutes, yet at no point did the experience ever feel rushed. Mike was outstanding in his attention to detail and willingness to work with me on arranging the purchase. I also noted how friendly and welcome all the staff at the dealership were in all departments.It was such a pleasant experience that I have no hesitation in recommending MB of Hagerstown to anyone and everyone.

JammyD

20 de mar. de 2015

I approached MB of Hagerstown with an inquiry for a barely used Mazda via email and received quick and thorough responses from Nikole Ferguson, including a portfolio of documents, a walk around video and pictures and a detailed quote. I arranged a test drive a couple of days and Mike Lavrenchik helped me through the entire process. From walking into the dealership to driving off in my new car took less than 90 minutes, yet at no point did the experience ever feel rushed. Mike was outstanding in his attention to detail and willingness to work with me on arranging the purchase. I also noted how friendly and welcome all the staff at the dealership were in all departments. It was such a pleasant experience that I have no hesitation in recommending MB of Hagerstown to anyone and everyone.

jomill24

11 de mar. de 2015

In the past I have never enjoyed the whole car buying experience until Hagerstown Mercedes BenzI I just bought my 2nd Mercedes from Mr. Barry London!!!! He made me feel comfortable with my decisions and he was patient with me during the process. He has changed a previously negative experience into a positive one. He can count on my business in the future!

Mary

10 de mar. de 2015

This is my 12th Mercedes starting in 1965 with a pre-owned sedan which I purchased after college graduation. I have dealt with large dealers in Pa ,NJand Ma from Devon to Harrisburg to State College.and Hyannis ,Ma.My experience has been mostly positive throughout the years, however, I must say that today's was without question the most positive that I have ever experienced purchasing a new or pre-owed car. My sales person was Barry London and came in on his normally scheduled morning offto help me conclude my business and send me on my way.I drove three hours to purchase my carin Hagerstown ,Md. because of a very positive experience I had two days before Christmas on my way to Charlotte NC.to visit our son and his family . If it wasn't for their outstanding staff of fine mechinics we would have spent Christmas in a motel along the highway !!!!

LCHonaker

2 de mar. de 2015

My plan was to test drive my chosen vehicle and talk about a trade-in. I ended up leaving with my new car! My salesman was very friendly and knowledgeable, as was everybody I dealt with at the dealership. The service was excellent.

Tarheels250

22 de feb. de 2015

First MB purchase, and our salesman Michael Lavrenchik made it an exceptionally positive experience. As someone who cringes every time I venture to a dealership because of the feeling that the "fast talk" and "hustle" is about to begin, this was truly a different experience. Mike knew the car and had the answer to every question we presented. Even the valuation on my trade in was a fair, hassle free process. The professionalism of the dealer extends to all employees we interacted with, from the person receiving phone calls to the general manager. Recommend the dealership and our salesman without hesitation, and I think that's a first for me.

Goldie

20 de feb. de 2015

Couldn't ask for a more pleasant, professional buying experience. Everyone is friendly and takes their time to explain everything in detail. We have already recommened our salesman, Barry London, to one of our friends.

Ykn

19 de feb. de 2015

This small dealer gives you a great buying experience. They value their customers. They spend time and energy to each visitor wether or not a sale is made, and wether you are buying the most expensive model or a used entry level car. Very friendly service department too. They have earned their five star rating.

wweller76

6 de feb. de 2015

Just want to take a moment and thank Wes Whetstone for his help in placing me in my ML350, this has been my second Mercedes Benz so far and have loved the experience and the dealership.

Amanda

5 de feb. de 2015

I just bought my first Mercedes, and I had a wonderful overall experience!! I love my new GLK, and the relationship building that the staff provides was so personal and refreshing. I worked directly with Michael Lavrenchik, and he was a delight. I would most definitely recommend this dealership to anyone considering buying a luxury vehicle, and remaining a customer for life!

Brian Sloan

31 de ene. de 2015

Barry was amazing to work with today! I bought my first Mercedes and could not be happier with the experience. Everyone that works at this dealership goes out of there way to make the purchase a positive memory. They will definitely have my business in the future!

mjay

26 de ene. de 2015

Interesting experience started with meeting the Toyota GM Dave Carroll in the PHX airport on a connection back to BWI. I meet a lot of people traveling but know when I meet a good person. My story began with issues with another MB service department ending with another 6K in engine work. Marty the service manager called me first thing scheduled to bring my 2006 E350 in for a second opinion checked my car out for no charge provided me with a free loners. The next day It was explained to me that codes we linked to a $4500 dollar repair so instead of fighting with MB and the other MB Dealership I decided to trade the car.Wes and I scheduled to meet when I came to pick up my old car, they checked the car out offered me a fair price for trade, worked out the financing and I was out the door with a new car!It was a great experience and I'll remain a customer for life, and will also recommend anyone I know to either of the dealerships.Thanks!

kyr

17 de ene. de 2015

I purchased a 2015 ML400 and just LOVE it! What a great experience dealing with Mercedes-Benz of Hagerstown. I enjoyed working with Michael Lavrenchik part of the sales professional team. He explained the vehicles features and helped us with the major set up functions and made sure the vehicle was spotless for our departure. A big thank you from a new happy customer :)

kyr

17 de ene. de 2015

I purchased a 2015 ML400 and just LOVE it! What a great experience dealing with Mercedes-Benz of Hagerstown. I enjoyed working with Michael Lavrenchik part of the sales professional team. He explained the vehicles features and helped us with the major set up functions and made sure the vehicle was spotless for our departure. A big thank you from a new happy customer :)

richard

15 de ene. de 2015

This is the third vehicle we have purchased from Hagerstown MB. We were provided prcing on a number of new and pre-owned vehicles along with purchase and lease options which helped greatly in our decision making process.

Jbs

4 de ene. de 2015

Wes Whetstone was great....no pressure but stayed in touch. Very knowledgeable and helpful. Highly recommend this dealership for a great experience and great deal.

GLA Happy

2 de ene. de 2015

Barry was very patience salesman, kept saying whenever you are ready! I test drove so many times and could not make my mind up, but knew that Mercedes-Benz of Hagerstown was where I wanted to purchase my first Mercedes. The process went so smooth, i was in and out driving my GLA home in no time! Whoopee!!

GGLA

2 de ene. de 2015

Barry was very patience salesman, kept saying whenever you are ready! I test drove so many times and could not make my mind up, but knew that Mercedes-Benz of Hagerstown was where I wanted to purchase my first Mercedes. The process went so smooth, i was in and out driving my GLA home in no time! Whoopee!!

RunningTheGame

1 de ene. de 2015

I have purchased many vehicles over the years. I must say I was completely blow away by my experience at Mercedes Benz of Hagerstown. Mike Lavrenchik was by far the best sales person I have ever worked with. Never once did I have to reach out to Mike for a status update over the 3 month it took for my car to be built and shipped. Mike knew the exact best days to reach out with updated information about my cars order status. During the delivery process Mike was completely knowledgeable and able to point out all the features of my new car. I would highly recommend Mike Lavrenchik, and Mercedes Benz of Hagerstown to anyone.

RunningTheGame

31 de dic. de 2014

I have purchased many vehicles over the years. I must say I was completely blow away by my experience at Mercedes Benz of Hagerstown. Mike Lavrenchik was by far the best sales person I have ever worked with. Never once did I have to reach out to Mike for a status update over the 3 month it took for my car to be built and shipped. Mike knew the exact best days to reach out with updated information about my cars order status. During the delivery process Mike was completely knowledgeable and able to point out all the features of my new car. I would highly recommend Mike Lavrenchik, and Mercedes Benz of Hagerstown to anyone.

Amdesi

31 de dic. de 2014

Went to the dealer. Got a good trade in and walked out with a new 2015 ML. Very friendly service. Great dealership. Would recommend to everyone.

Steve Schnabel

30 de dic. de 2014

Even though our Sprinter Passenger van is not to "typical" Mercedes line, it's our large family people mover, and we love it. The Hagerstown, MD facility DOES NOT shy away from servicing this large vehicle. I was referred to this facility for their "second to none" service experience, and I want to do the same. If you have any Mercedes vehicle needing repair, even a Mercedes Benz Sprinter van, Mercedes-Benz Of Hagerstown, MD should be your first choice. From Glow Plugs to Fuel Injectors, the service department staff know what they are doing. They even drove a loaner vehicle out to me and took my vehicle for it's repair. Adam Himmelwright is a top notch service rep, and did everything possible to make my experience at his facility, as enjoyable as it could be.Do yourself a favor, and schedule your maintenance at this facility, you wont be disappointed.

kimmytop

29 de dic. de 2014

Barry & Rob were awesome! This is the fifth car we have purchased from this dealership and their customer service oils why we keep coming back!

George

29 de dic. de 2014

Our experience buying our first Mercedes was wonderful. Barry and Austin did an excellent and professional job explaining everything about our new ML 250. We highly recommend Hagerstown Mercedes to anyone looking for a new Mercedes - Benz!

John

25 de dic. de 2014

I went in just looking at a C300, and walked away as a customer for life! Mike and the crew were extremely friendly and very easy to work with. No hassling about price or anything! Will definitely buy my next car from there again! Would recommend to anyone looking to buy a new car!

Brode

23 de dic. de 2014

Wes once again hit a home run. I have bought or leased 3 cars from him. Would go back to this dealership again. Wes provided excellent service

Rm250racr4

23 de dic. de 2014

Andre was great. Very complete with his knowledge and delivery of the vehicle. Showed excellent professionalism. Andre answered all of our questions and allowed us the time we needed to make our final decision.

jeff

19 de dic. de 2014

From the time i first walked in still dressed in dirty work cloths i was greated and treated as though i had been a long time freind. CJ and Barry took the time to listen to my idea and needs. Barry took a lot of time to review all that the C300 had to offer and showed me how it all worked. I did not meet anyone that was not fun or who did not seem to know there jobs well. Over all i would say high end cars with down home feel. Thanks to all i dealt with for making buying a car fun again.

knassr

12 de dic. de 2014

This is my second Mercedes I bought from Mercedes Benz Of Hagerstown. It was a nice, fast and great process. It was done on time and I highly recommend this dealer. Thank you mike.

kikikontos40

11 de dic. de 2014

Thank you Mike Lavrenchik for making our fourth purchase an enjoyable one. Everyone at Mercedes Benz of Hagerstown is always polite & friendly. Here is to the fifth vehicle in the future.Thank you,Steve & Kiki Kontos

scaile

10 de dic. de 2014

CJ Brown and Andre Taylor were both incredible during the buying process, making me feel like I was a local customer rather than someone who was about to fly 1000 miles to meet them for the first time. I only wish I lived closer to this team so that I could have them service my vehicle as well...

Scaile

10 de dic. de 2014

CJ Brown and Andre Taylor were both incredible during the buying process, making me feel like I was a local customer rather than someone who was about to fly 1000 miles to meet them for the first time. I only wish I lived closer to this team so that I could have them service my vehicle as well...

joseph michael wheatley

6 de dic. de 2014

Mike Lavrenchik is very knowledgeable and gave a great deal to get us happily involved in our 11 Mercedes-Benz. Thank you, Mike and Jalayne Wheatley

rhe-geo

3 de dic. de 2014

"Second time Around"Barry London, gave my wife and I an excellent deal, kicked in a NAV unit after we discussed Needs and Wants. Win, Win for us and the dealership. Got that warm fuzzy feeling of satisfaction.The New GLK 350 is sharp, drives like a dream, and says, "look at me".Thanks Hagerstown Mercedes,George & Ann K.

j0lengy

2 de dic. de 2014

Visited the dealership to test drive a 2013 Mercedes-Benz C300 4matic and drove a nice car. I liked the car but was not completely sold. The dealership recognized my hesitation and asked what I thought about the new model year. I never considered new. After a 2nd test drive, I was sold. The team was very professional and I never felt pressured to buy anything. This was the easiest and most enjoyable car purchase I have ever made. The new C300 is an unbelievable value for luxury.

Jason

2 de dic. de 2014

Visited the dealership to test drive a 2013 Mercedes-Benz C300 4matic and drove a nice car. I liked the car but was not completely sold. The dealership recognized my hesitation and asked what I thought about the new model year. I never considered new. After a 2nd test drive, I was sold. The team was very professional and I never felt pressured to buy anything. This was the easiest and most enjoyable car purchase I have ever made. The new C300 is an unbelievable value for luxury.

beboye

30 de nov. de 2014

Barry did a great job of being helpful without being pushy. He is very knowledgeable about the product and took his time in teaching us about the GLK

sleighter2432

30 de nov. de 2014

This was our first experience at any Mercedes dealer and was at ease when we first spoke to Rob Buchanan. The sales staff is very knowledgeable and took their time with every step of the process. They were willing to work with the price and most importantly our budget to get the dream vehicle my wife always wanted. The GL is perfect for our families future and more importantly the safety the vehicle offers. We can't be grateful enough of the staff and service we received.

chef1191

29 de nov. de 2014

This was my first purchase of a Mercedes and I was slightly intimidated but Barry, Rob and Justin made me feel at ease and I had an incredible experience. I will definitely come back when it is time for a new vehicle Thanks Guys

chef1191

28 de nov. de 2014

This was my first purchase of a Mercedes and I was slightly intimidated but Barry, Rob and Justin Harbert made me feel at ease and I had an incredible experience. I will definitely come back when it is time for a new vehicleThanks Guys

bitmask

26 de nov. de 2014

Mike and the rest of the staff are always helpful and friendly. The sales process is easy and expedited. The new car is fantastic and fun to drive.

Deanna1331

25 de nov. de 2014

Barry was an excellent salesman to work with, he was very helpful and knowledgeable! The whole staff was very professional and caring. They did everything they could to make the perfect deal. I would rate this the best car buying experience that I've had. Thank you all for this amazing car and your time.

Mbwiehl

14 de nov. de 2014

Mercedes Benz of Hagerstown sets the standard by which other dealerships should be judged. Their staff, especially our sales consutant , Barry London, made the purchase experience most enjoyable. The new E-250 is now our second Mercedes and hopefully there will be several more over the coming years. MB of Hagerstown is everything a dealership should be and more.

Benzownerforlife

10 de nov. de 2014

My salesman, Barry London, treated me with the upmost respect. I felt like a customer and not a commission. There was never any pressure for me to buy, he allowed me to look without being felt he was shadowing me, he was cordial and personable and he found the perfect car that worked within my budget! WONDERFUL experience! Down home friendly staff with GREAT prices! The deal I received I know could not be beat anywhere else. Trust me, I tried! They explained everything to me line by line and allowed me to take my time and ask questions and provided me with a straight forward answer. Not some B.S. like with other salesmen I have encountered. The finance manager did not try to sale me some additional mess I did not want when I was closing the deal. What a relief because I would have walked out and left the car right there. My trust was gained from the first day I walked on their lot! If you buy anywhere else, you are missing out on a great experience and probably paying to much!

dsch777

31 de oct. de 2014

We were traveling from NY to Virginia and happened to drive by the dealership and decided to stop in to browse. On our way home we stopped again to test drive the GLK that had caught our eye. Loved it! Bought it! A couple weeks later came down and drove it home. Mike was so accommodating, he came in on his day off to make sure everything was perfect.Thanks to all at Mercedes-Benz of Hagerstown!

William G. Miller

22 de oct. de 2014

This dealer and its experienced and friendly salesperson, Barry London, provided me with a wonderful car-buying experience. Barry was very proactive in identifying third-party incentives for my purchase. There was no pressure to purchase extra packages or unwanted features. Barry worked diligently to find the car with the exact features I wanted. Barry gave detailed explanation of the technological features of the car and provided "hands on" instruction. We found the staff at the dealership to be very accommodating, including the finance officer and service manager. We highly recommend the dealership and Barry to others and we would purchase from them again.

dmsears

21 de oct. de 2014

MB of Hagerstown made this car shopping experience an easy and fun one. We got a great price on a great vehicle - a certified pre-own Subaru - and we feel fortunate we found it here!

mtlc300

21 de oct. de 2014

Mike and the dealership made our new purchase very easy and comfortable. The best buying experience I have had so far! A great combination of sales and finance staff, and an obviously terrific vehicle.

UALcapt

16 de oct. de 2014

I recently purchased a pre-owned Hyundai Genesis luxury sedan from Mercedes-Benz of Hagerstown. The experience was wonderful! My sales person, Barry London, could not have been more professional, courteous, or helpful. Mr London truly went out of his way to make my experience comfortable and rewarding! I will be visiting him again in the future when I'm ready for another vehicle.

craigtrd

7 de oct. de 2014

Mercedes Benz of Hagerstown really does deserve their #1 rating. It was truly a pleasure working closely with Barry, Rob, Austin and Adam. The communication was top notch, but never over bearing, and with no added pressure. Each individual truly understands the meaning of providing a great "customer experience". As the MB slogan says "The Best or Nothing". This dealership and the people here deliver!! MBOH has earned my business not just for today for the future. Highest regards to all.

VYoungblood

4 de oct. de 2014

Mercedes-Benz of Hagerstown has been "The Best" dealership I have ever purchased from, and I have owned many vehicles from many brands. My search began when I found interest in the GLA 350 which had not come out yet. I called MBOH to have a quick inquiry and Barry London answered the phone. He answered all my questions and was super nice, he offered to meet me to discuss my needs when a time was convenient for me, even if it was after his work hours. When I arrived at MBOH he was at the front door to great me with a smile (very important in sales) and all was pleasant from there. He listened to my needs as I needed space for family matters as well a luxury and was very informative to let me know the GLA 350 was quite small but never pushed me to feel like if that was what I wanted you should not buy. Not long after this meeting a used GLK in a blue color that I love came available and I emailed Barry at 10:00 PM at night expecting an answer the next morning. Not the case, he answered within 15 minutes and we were able to make the purchase the next day. Every one at MBOH was super nice and quality minded about customer service as well as the great product they carry. Great job, I look forward to being just as impressed with the service department when needed. Thanks MBOH!V Youngblood

dgkoons

30 de sep. de 2014

Chris Hegenbart has to be one of the nicest, most patient salesmen we've ever dealt with. Chris took the time to explain all the differences between C Class Mercedes verses an E Class Mercedes. He never made us feel like we were taking up too much of his time and never pressured us into anything. One thing that sticks out to me is that he gave us time to ourselves during the price negotiating. He politely excused himself and said "you talk between yourselves". Very professional, patient and polite. After showing us several vehicles and letting us 'kick the tires' we decided on a beautiful E Class. We are super happy with our purchase.

MBrown2274

26 de sep. de 2014

Mercedes-Benz of Hagerstown by far beats any other dealership I have ever worked with to purchase a vehicle. Excellent Customer Service and caring dealer.

chadsrussell

24 de sep. de 2014

This was the 11th (or so) car that I have purchased, and by far, it was my best car buying experience. The friendly service was second to none, and I didn't feel uncomfortable for one moment while browsing. If you want a professional who knows his craft, I recommend that you ask for Barry London. I will do business here again and again!Sincerely,Chad and KC Russell

CHEFYBABY

20 de sep. de 2014

We have never been disappointed with the people, the service and the utmost professionalism of everyone at Hagerstown Mercedes. From Linda and Lisa in reception to Barry and Austin in sales to Alex, Adam and Tom in service this is definitely The A Team. There isn't anything they won't do to make everything perfect. If you want a Mercedes, just tell Barry London what you want, and like a magician, he makes it appear! We think of them as our extended family.

wamcwilliams

14 de sep. de 2014

I was pleasantly surprised and greatly impressed at how easy and relatively stress-free it was to purchase a Mercedes at Mercedes-Benz of Hagerstown. Barry London, the sales representative, was extremely helpful and acted in a very friendly and professional manner. He took time to answer all of my questions and never put any undue pressure on either me or my wife to buy a car. He was also readily available in person, by phone and also by e-mail. I would also like to thank the owner of Mercedes-Benz of Hagerstown, Brandon Younger, who also made time in his busy schedule to talk with both my wife and me about the various Mercedes models and also the pros and cons of buying versus leasing an automobile. The overall experience was very positive and I would highly recommend Mercedes-Benz of Hagerstown to anyone interested in purchasing a Mercedes.

Christopher Reynolds

14 de sep. de 2014

I was recently involved in a serious auto accident and needed to replace my E 350 Mercedes-Benz, which I am convinced helped save my life, with another E 350 Mercedes. My wife and I conducted an internet search and narrowed the search considerably when we recalled two prior happy experiences with Mercedes Benz of Hagerstown. We found the Mercedes we wanted and were directed by Rob Buchanan to Wes Whetstone to assist us in our purchase. In the course of one or two days, we negotiated the purchase by telephone with Wes, signed the necessary paperwork sent to us by Wes, returning the papers by overnight delivery, all without having seen (except by picture) or having test driven the car we actually purchased. We were really surprised and very pleased when a week later, Wes personally delivered our purchase to my office in Baltimore, more than an hour away from the dealership!

kshipway

9 de sep. de 2014

My wife and I purchased a 2015 GL 450 from the dealership and worked with Barry London. Barry was great to work with, he was knowledgeable and very helpful. When we were looking at the vehicle we never once felt pressured to buy or make decisions right away. He was patient and explained everything in detail and was easy to talk to. He made us feel like we had known him for a long time and not that we had just met him. We would strongly recommend Barry and the entire staff at Mercedes Benz of Hagerstown to our friends and family. Thank you very much!

bvgallagher

8 de sep. de 2014

We looked around at a lot of car makes and models, and thought the best value for us was to buy a certified Mercedes. Once we made the decision to buy a Mercedes, we then had to chose a dealer. Everything we read on line about the Mercedes Benz of Hagerstown dealership was correct. They were friendly, they knew their cars, and they worked out a great deal for us that didn't take all day to negotiate. I called a few dealerships to get a feel for personalities of the sales reps at the various dealerships, and Wes was the best by far. We are sold on Mercedes, and we are sold on Mercedes Benz of Hagerstown. And as long as Wes works there, we won't need to talk to another salesperson. We are completely happy!

teagan445

30 de ago. de 2014

My husband and I have purchased at least 4 vehicles from this dealership and have always worked with Barry London. We have been totally satisified with our purchase experience and the service we have had done at Mercedes Benz of Hagerstown and would recommend them highly to anyone looking to purchase a new or used vehicle. Everyone at the dealership is friendly and extremely helpful. ,

allisonemilee

29 de ago. de 2014

I am a recent college grad who was looking for a nice car to start my life/career with. I went to many other luxery brand dealers who turned their noses up to my dad and I because I wasnt looking at cars worth over 60k. From the moment I walked into mercedes benz of hagerstown I felt like a valued customer. Barry was fantastic and walked me through the process to find the car that was right for me within the price range that I was comfortable with. I was very impressed with the professionalism and friendliness of all of the staff. I would highly reccommed this dealer!

marksmith102

28 de ago. de 2014

We had checked-out the available used Mercedes Benz C300 cars on line and found several at the Mercedes Benz Dealership of Hagerstown. Cathy contacted Barry London by email and made arrangements to stop by for a visit the following weekend. Within an hour we had picked "the red one" and negotiated a very good deal with Rob Buchanan. Barry London and Rob Buchanan were both extremely kind, courteous, knowledgeable, professional, and helpful as they walked us through the buying process. Everyone we came in contact with at the dealership was extremely helpful and professional. The show room and customer waiting area are wonderfully comfortable and hospitable. We left the dealership that Saturday and returned early the next week to sign the papers and pick up the car. Rob was very through as we went through the paperwork and he explained each of our options as we went through the purchase process. Barry spent several hours with us explaining all the features of our new car, especially the phone and navigation systems. In summary, Our car buying experience at the Mercedes Benz of Hagerstown was excellent and we highly recommend this entire team of automobile specialists.

kathi.ebied

28 de ago. de 2014

Our salesman was Barry London. He was extremely helpful and did a fantastic job with our sales. We had all our questions answered, he also gave us alot of information about the car and he helped to keep the process flowing. The dealership was extremely busy the day we went in, but Mr. London kept things moving as quickly as possible. Everyone there was very helpful and friendly. They all seem to work together as one big team. Love the atmosphere there!!

The2Smiths

26 de ago. de 2014

My wife and I visited the dealership in early June. Just looking...until we tested a GL550. We knew this was it and so we sat down with Mike Lavrenchik and went over the special order process for a 2015 GL550. Over the next week or so, Mike and I developed a build sheet for the 550 and it was ordered in June. During the process, Mike always kept me up to date on the build progress and expected delivery date. The car even came in early and we picked it up on August 21st. We are more than happy with it and Mike, Rob Buchanan, and Justin Harbert all made the entire experience easy, painless and even fun.

markglenn

24 de ago. de 2014

Our sales representative, Barry London did an outstanding job. He did advanced preparation for our visit by electronically forwarding us photos and information about the car that we ultimately bought. In turn, we sent Barry info about our trade-in car which he was very responsive in acknowledging in addition to answering any questions or concerns we had. When we arrived, we had his complete attention and it was apparent that he was organized and ready. The price negotiation went very smoothly as did all of the paperwork. We primarily dealt with Austin Shemon who was very thorough in explaining each paper we had to sign, particularly those items dealing with inter-state transfer arrangements. To sum up, Barry London made our buying experience enjoyable. We highly recommend him and the dealership.

dwollard

20 de ago. de 2014

I am now a fully satisfied, first time owner of a Mercedes-Benz. This is solely because of the professional and thorough service my husband and I received from the staff at Hagerstown Maryland. Initially it was simply a" look and see" visit on my part, but I was able to drive and "shop" at my leisure. Mike Lavrenchik patiently guided me through the options and operations which were unlike many I was previously familiar with and I was able to choose my ideal car. Additionally, due to travel and residential construction issues, the dealership also allowed the time we needed before we took final ownership of the vehicle. We were accommodated on every level of this experience and enthusiastically recommend Mercedes-Benz of Hagerstown.

suzann.rohrer

18 de ago. de 2014

This was our first purchase of a Mercedes-Benz. Barry London, our sales person, wanted us to be pleased with the purchase and was attentive to our requests for information and options and made the overall buying experience pleasant. Very knowledgeable staff and friendly negotiation.

GLittrell

15 de ago. de 2014

I have had a great experience with everyone at the dealership. I have purchased 3 cars here and from sales to service everyone has treated me well. I had a problem with a car and they sent a tech out who went way above the call of duty to make sure that I was taken care of and not stranded for hours.Great Dealership!

Ed Knapp

2 de ago. de 2014

My experience at MB of Hagerstown was exactly what I prefer when purchasing an automobile. No pressure, you are provided information with which to make a decision. Superior product knowledge, the days of tire kicking are gone. Todays automobile is a complex technical machine that must be understood to properly utilize. Mike Lavrenchik and the team at MB of Hagerstown fully recognize this and provide the necessary information to reduce possible frustration levels. If you want an exciting and pleasant experience when purchasing an automobile, contact the team at MB of Hagerstown !

dbutterworth

30 de jul. de 2014

This was my first experience with MB of Hagerstown. I chose to drive over an hour to this dealership because of the selection and customer service reviews online. The Hagerstown team did not disappoint! The car I wanted had already been sold, but Barry did not give up. The car I wanted was located elsewhere and quickly procured. WOW! The level of communication throughout the process was excellent. Everyone I came into contact with at the dealership was extremely friendly and welcoming. I have purchased many many vehicles over the years. The experience at MB of Hagerstown was by far, the BEST experience ever. The only way to sum up the overall experience is...STELLAR!!! I am hooked on MB, and plan to be a lifelong loyal customer of MB of Hagerstown thanks to Barry and the entire team.

Fonticello

27 de jul. de 2014

My experience this past week with MB of Hagerstown was amazing and exciting. I have not owned a Mercedes in years and was not quite sure what I really wanted. I originally met Barry through USAA Car Buying Service; his follow-up with me was very impressive. When I arrived at the dealership, he was waiting outside the door with an extended hand welcoming me in to the world of MB; I can't even explain how important he made me feel. The very next day I drove away sitting inside my brand new MB E350 Coupe in Dune Silver; I am extremely happy! What a beautiful machine.If MB had a Wall of Fame for the Highest Intellectual Car Salesman and Customer Service Guru...it would be Barry London. He loves the MB and what it stands for; every word out of his mouth proves it; he is fun and serious all at the same time. Barry isn't just working a job, he is building on his passion and it is really delightful to see and experience. He understands the amount of engineering that goes in to the MB to create a meaningful and safe driving experience. It was obvious to me that his ultimate desire and goal was to transfer that knowledge on to me before I drove my new MB off the lot . I truly wish Barry London all the best. AMAZING!I also wanted to mention that everyone I came in to contact with at MB of Hagerstown acknowledged me and welcomed me in to their MB family with respect; very friendly people.

tannerer

26 de jul. de 2014

McLean Virginia buyers found the new Mercedes they wanted on the web at Mercedes-Benz of Hagerstown and inquired about it via email. Mike Lavrenchik responded quickly and gave us all the information we asked for and told us when he was available. We returned from Maine via Hagerstown and were very pleased with Mike and the rest of the sales team at Mercedes-Benz of Hagerstown and came home to McLean with our new Mercedes. We look forward to a long relationship with these people, and will recommend them to others.

Connie

26 de jul. de 2014

We now live in Mechanicsburg and SUN MOTORS had less than average customer service. I chose to call the service team in Hagerstown (where I purchased my vehicle 6 years ago) to see if they could perform my service. They came and picked up my car before I went to work, provided me a loaner car and returned my car in a timely fashion. Marty is the service team are excellent! When I purchase my next car, I am shopping with Hagerstown Mercedes :-)

rjgcoins

24 de jul. de 2014

This is the 2nd new Mercedes I have purchased from this dealership. I came back the 2nd time because the first purchase went so well and the dealership, as a whole, provided a high level of attention to my needs and requests. For both purchases I had the pleasure of having Barry London as my sales respresentative. He is pleasant, thorough, and takes the time to listen to the customer. I expect that in a few years my next new Mercedes will also be purchased with the assistance of Barry London. Austin Shemon was readily available to answer my questions about the closing process, tag and title information, and assistance with documents.

Patric M

14 de jul. de 2014

Service is always reliable and well done. Staff goes above and beyond to accomodate clients in the buying , financing, and servicing of vehicles. Although we live much closer to the Mercedes dealers in Montgomery County, we own three Mercedes that were all purchased from Hagerstown. We also only use the Hagerstown Mercedes to service these vehicles. We are always welcomed in Hagerstown, and stop by on Mike L who sold us the vehicles, just to say hi. Hagerstown is Honest, fair, and trustworthy - traits not often found.

Mike PA

13 de jul. de 2014

Buyer from PA, purchaseda 2011 BMW 328i. Spoke with Barry London over the phone initially, traveled to the dealership a week later, friendly service, straight forward tactics, willing to discuss details. Would highly recommend

Shane13

28 de jun. de 2014

Mercedes-Benz of Hagerstown in Maryland, and specifically Mike Lavrenchik, provided my wife and I a very pleasant car buying experience! We will certainly be recommending this dealership to our family and friends. Thanks Mike!

Linda L Sullivan

25 de jun. de 2014

I set up an appointment to have my Mercedes serviced. I was given an appointment for early Friday morning. I was there in plenty of time for the appointment only to find that several employees in service department was off. I had two options of setting up another appointment or leaving the car and they would service the can when they could work it in. I did not want to make another trip and had more business to take care of, so I chose to leave the car. The dealership provided me a new Mercedes to drive and called me when the service was complete. To my surprise and totally not expected, I was NOT charged for the service on my car. Word of mouth is your best advertisement and I have been telling everyone about our great experience. THANKS YOU MERCEDES-BENZE. I am a VERY satisfied customer!

fritzavis

16 de jun. de 2014

Enticed in by an internet ad showing an unbelievably pristine older Porsche, I stopped and talked with Mike Lavrenchik about the used 2003 Carrera on their lot, and was greeted by an out-going, knowledgeable, extremely friendly bear of a man who made this long-lived dream a reality. Mike is exceedingly easy to work with, finds the answers that he might not have at hand, and is always willing to talk to a Porsche novice with numerous questions by phone or in person. Since serving in the Air Force in Germany in the late '60s shortly after the Porsche 911 began production, I've had in mind the possibility of owning one, and this beauty of a car fits my need entirely. All aspects of the transaction.from initial contact through finance discussions with Austen Shemon were both professional and completely seamless. I never felt pressured from anyone in the organization to complete this deal, so it was rewarding both in the end product i now proudly drive, and the path taken to get there. I would deal with this group again anytime. Thanks for a great experience.

JAmoia

13 de jun. de 2014

Good shopping and buying experience - htan you very much - we will refer others enjoying our Mercedes~~ thank you to Barry and the team.We were very pleased~~

sluehring

13 de jun. de 2014

We had such a wonderful experience purchasing a used vehicle from Barry. He went out of his way to meet us in his office on the day he was off. Austin helped us process the financing of the vehicle. The staff was friendly and very upfront. There was no "pushy salesman" it felt like you were just hanging out having a good time and just happened to buy a car in the meantime. Thank you for your great service - will definitely be back!Shelley L

KSMinchoff

7 de jun. de 2014

Wes Whetstone was great to work with! He was a straight shooter and very efficient. I would recommend this dealership and will shop there for my next vehicle in the future.

wloudon

6 de jun. de 2014

Mike Lavrenchik ,our sales consultant,was very friendly,and professional.We have purchased many vehicles in our lifetime but this was by far our most enjoyable experience. What started out as an exploratory visit to check prices,models and colors led to buying a new Mercedes.This was due in part to Mikes pleasant attitude as well the comfortable atmosphere at Mercedes-Benz of Hagerstown. We look forward to a long relationship with Mike and this outstanding dealership. Bill & Cam Loudon ,Frederick,Maryland

Kat

3 de jun. de 2014

Friendly, affordable service. Unlike many places that always find something wrong when you bring your car in for regular servicing, this place is not pushy at all. Fair, efficient and honest. Who could ask for anything more.

Atariq12

30 de may. de 2014

I enjoyed the customer service that Mr. Lavrenchik displayed. His personality is very friendly and does tremendous work from his work. I thank him for providing me with my first car. I would highly recommend Mr. Lavrenchik to anyone. -Ahsan Tariq

fhajek

30 de may. de 2014

I used the internet to find my car at Hagerstown. All arrangements were made over the internet. When I picked up my car, it was quick and painless. Everything was ready for me. I highly recommend the dealership.

Adamsde

27 de may. de 2014

Excellent experience, the vehicle was purchased in a short amount of time, the sales consultant was friendly and knowledgable about the vehicle and took time to step us through the controls and set up of Bluetooth and GPS.

Billybobbob

26 de may. de 2014

As an entrepreneur, I seek value, service and professionalism in my acquisitions. This dealer has consistently delivered in all three areas. In their negotiations, I never felt they were reading from a script, never faked an answer, were knowledgeable and gave me space to decide. I have and will continue to recommend them to my friends and business associates as the "go to" Mercedes dealership! By the way, I love my 2014 E350 4Matic!! Thank you MB of Hagerstown!

rle91

26 de may. de 2014

My Wife and I had the pleasure of working with Mike Lavrenchik as we shopped for our car. He was extremely helpful selecting a car the suited our needs and even answered our questions when he wasn't working. He was very friendly and made our visits to the dealership enjoyable.

Leriot

25 de may. de 2014

The car was great, but Mike made it better by taking the time to show me all the many features so I really understood quality of the engineering and the value for the dollar. His genuine enthusiasm for Mercedes Benz was contagious and was one of the factors that made me choose MB of Hagerstown over the other places I was considering. Customer service is an easy and inexpensive way to win customer loyalty, yet it's surprising how many businesses don't put an emphasis on it. I saw Mike's emphasis on customer service as a sign that the dealership valued customer service -- based on my experience, it's no surprise to me that MB of Hagerstown has won numerous customer service awards.

Pollyw

25 de may. de 2014

We made 3 good decisions in our purchase: (1) We bought our first Mercedez (2) We picked the right dealership (3) Our salesman, Barry London, did a great job--he followed up and wasn't pushy--very nice man. I'm sure we'll visit Barry again when we're in the market for another vehicle.We also liked Robert Buchanan, who stepped in to help us during a busy stretch. He was also very helpful and gave us good advice on our selection.

Adrena

24 de may. de 2014

I found the dealership to be both friendly, polite and provided excellent skill

snowind

20 de may. de 2014

I'm willing to take the time to give this review for one reason. Mercedes Benz of Hagerstown helped make what is normally a stressful and uncomfortable experience a pleasant transaction. I've purchased many new vehicles over the years and I will say that I hope the next time I'm in the market for a vehicle, that once the purchase is complete, I feel as good about the deal as I do now after purchasing my new Sprinter.

mwhitacr5

11 de may. de 2014

We knew what we wanted and how much we wanted to spend!! After meeting with Barry, he hung in there and was able to meet our needs! He always made us feel as though we were valuable customers even though we were looking for a used Mercedes. We will definitely visit Barry when we are ready for another Mercedes.

jumbo182

6 de may. de 2014

Outstanding personal service. I have also had two Mercedes Benz that I purchased elsewhere but the dealership and their service department has always been friendly, helpful and professional. I highly recommend this dealership as they sincerely strive for customer satisfaction.

ardal1

6 de may. de 2014

We bought out first Mercedes from this dealership in 1989, and made our most recent purchase 2 weeks ago. We have had consistently outstanding service.

LYoungbar

1 de may. de 2014

I want to express how thankful I am to Mr. Marty Gillion, the service manager of Mercedes-Benz of Hagerstown. I have been a loyal customer to this service dealer for 12 years so far. I have bought three new Mercedes vehicles since 2002. In the past 12 years, whenever I brought my vehicle in, if I have an issue and no matter what kind of mood I was in, Mr. Gillion would always make me a satisfied customer at the end. Mr. Gillion always goes out of his way to satisfy a customer. I'm very touched. I believe an employee like that is an great investment. He is a problem solver and he is also very knowledgeable at what he does. I will continue buying Mercedes whenever my family needs a new car due to my trust in Mr. Gillion, because I know my cars will all be very well taken care of under his management. If he leaves this dealer, I will consider switching a different service dealer or a different brand of cars.

Phil

22 de abr. de 2014

Adam Himmelwright and service staff at Mercedes Benz of Hagerstown led my Marty Gillions are absolutely first rate. Customer service and satisfaction are their primary goals and they consistently suceed in achieving their goals.

Pastor

19 de abr. de 2014

Mike has been my sales consultant for a number of years, and I have bought and leased a number of cars through Mike.He is such an asset to this dealership because he is honest, he knows the product, he knows what my style is, and he is a man of ethics.He is friendly and represents the dealership is a most positive way. I will continue to come back to Mike for additional cars.A. Paul Harne

agyekye

18 de abr. de 2014

This dealership make buying a great car so easy! Nice working with Barry and Rob again. Will definitely go back there to buy my next car!

bsperry

17 de abr. de 2014

One year later... I could not be happier! I love my SLK 300!Your professionalism and patience during my shopping experience is still valued. Thank you, Mike!

mercedesfamily

16 de abr. de 2014

This is the second Mercedes Benz owned thus far...first was a 2005 Mercedes Benz E500 V8, 4-Matic Wagon, and now a 2012 Mercedes Benz S550 V8, 4-matic Sedan. Mike Lavrenchik was professional, courteous, and willing to go the extra mile. I would highly recommend this dealership both on the service side (Tom Mummert is outstanding) and on the purchase side with Mike's experience and knowledge of the Mercedes Benz product line. I purchased my first Mercedes at a Mercedes dealership in Virginia. The experience I have had with the Mercedes dealership in Hagerstown is excellent. When the opportunity presents itself, I would recommend others to Mike Lavrenchik.

anthonymac

13 de abr. de 2014

Salesman Mike Lavrenchik treated my wife and incredibly well through two "just looking" visits and our purchase of a used, dealer-certified GLK350. He was attentive to our needs, listened for our wants, and suggested that we look at a recent trade-in which wasn't yet at the dealership. It as the right vehicle which we ultimately bought. I highly recommend Mike and Mercedes Benz of Hagerstown whether you're looking for a new used Mercedes.

Angie_Heefner

7 de abr. de 2014

Barry e-mailed me info on the car that I was interested in and even though he was off the day I could come in to test drive the vehicle he came in to help me. He was very courteous and helpful. He also made me and my husband feel like we were the most important people to him. Everyone else that helped with our experience were great as well. Thank you for making our experience purchasing a vehicle such a wonderful one.

Dalmore

30 de mar. de 2014

This is the 3rd car we have purchased at Mercedes-Benz Hagerstown and the second one with our salesman Barry London. Our experience with this dealership has been great and they provide a fair price. Everyone here is extremely helpful and courteous. The service department has provided excellent service on our previous vehicles and we expect the same with this car.

tlmcmurdy

29 de mar. de 2014

Wes was wonderful to deal with, very knowledgeable and took extra effort to be sure all of our questions were answered. Stopped in spur of the moment for a test drive and left less than two hours later in new car. Highly satisfied.

Dave Black

27 de mar. de 2014

I attempted to purchase a used car via this dealership and with salesman Barry London. Although I didn't drive away with the car, as financing didn't match my circumstance, this is a high quality dealership. No negatives from me on that experience.

DrLoChess

26 de mar. de 2014

Mr. Whetsone is the consummate Mercedes Benz sales professional/spokesman... All of my questions were thoroughly addressed, and further 'thoughtful' notions were presented that were highly appreciated.Mr. Shemon was absolutely gracious, knowledgeable, and indeed a Quality professional. I thoroughly enjoyed my Mercedes Benz purchase experience. To them both, I thank you, and look forward to my NEXT Mercedes Benz of Hagerstown new car purchase.

Cjstover

20 de mar. de 2014

Every step of the purchasing experience was fun, easy, and full of excitement. The car is brilliant, but the pleasure of buying was professional perfection. Everyone was very welcoming, helpful, yet still incredibly sincere. We're a family of business owners, and we're each extremely picky. When we drove off smiling with our car and complimentary chocolate, we were brainstorming ways to incorporate the Hagerstown Mercedes standard of practice for our own business. Great thanks to each of the employees that welcomed us, take care!

paulcoffey

12 de mar. de 2014

This dealership is the 3rd closest to me, but was number one in friendliness. That being said, their pricing was good as well. The car was delivered by Barry London who understood us as 1st time buyers and was perfect in giving info without overwhelming us with the features. The car as delivered met my expectations. We first met with Andre in testing driving a car and based on that positive experience we came back to the dealership and negotiated a fair price with Mr. Buchanan.If it wasn't for Andre, we would not have come back to consider the purchase. If it were not for Rob, we would not have made the purchase and if it were not for Barry, we would not consider MB of Hagerstown as the number one choice for future purchases. I hope that you can appreciate their professionalism as well as their just refreshing old fashion "niceness", we did, and that made the difference.

Dave Bandy

8 de mar. de 2014

There was some confusion at the beginning, but all questions raised were resolved. The sale was good and I am very pleased with the competence and friendliness of the dealer and their staff.

arizal

2 de mar. de 2014

I have always been skeptical about going to car dealerships because in general they are very aggressive and pushy (at least that was my experience in the past).Let me tell you that this was NOT the case with this dealership and Barry was awesome right from the start. He was extremely knowledgeable and personable. He was very patient with us during the test drive and overall we got a great deal in our trade in car and an equally awesome deal in the Mercedes C300.I would recommend Barry and this dealership to everyoneA. R

jdh146

28 de feb. de 2014

I stopped in at Mercedes Benz of Hagerstown to look at the C300 - 4Matic after seeing a promotion for the CPO program. I was on my way to an appointment and had limited time to see the vehicle and determine if it would suit me. I was greeted by Mike Lavrenchik and he showed me a few vehicles and explained the benefits of dealing with Mercedes Benz of Hagerstown. I was impressed with his ability to answer my questions thoroughly in the brief time that I was there. I was further impressed when he e-mailed me later to say he had a car that had all the features that I wanted. He went far beyond the other dealerships and truly tried to earn my business. Ultimately, he did just that and I purchased the vehicle he had recommended.

JonfromColorado

28 de feb. de 2014

Truly honest people here. I was overwhelmed at the candor and transparency shown by Barry and his staff. They shared me every possible detail that they could about this used car, the good, bad and the ugly. There wasn't much ugly, but for it having 84,000 miles on it. I opted to buy another car elsewhere at considerably higher cost but with significantly less miles. If shopping for a Mercedes Benz, I would definitely consider doing so here.

wendyg19

27 de feb. de 2014

I have purchased three Mercedes in the past three years. I chose Mercedes for their safety rating after being in a car accident back in early 2011. I was completely satisfied with my first purchase (2008 C300). I was particularly happy with the gas mileage. I was getting nearly 500 highway miles on one tank of gas. In September 2013 when I brought it in for service, Brian approached me to discuss upgrading me to a newer model and possibly a lower monthly payment. Long story short, I did not have a good experience with him. Although he was new, he lacked the knowledge of the vehicles and customer service I had had in my prior experience. I reluctantly dealt with him anyway. After much back and forth he found me a car (2010 C300). By this time I had become reliable on Adam in service. He was the one that provided me with a lot of the information on the car. I thought this car was better suited for me because it was all wheel drive. What I failed to ask about was the gas mileage. I didn't find out until I mentioned it to Adam later that this car wouldn't have as good gas mileage as my other car because this one was all wheel drive. Had I known that I probably wouldn't have bought the car. It was my fault that I didn't ask. I just thought since it was the "same" class, it would get the same gas mileage. I recently took a new job in Laurel, MD. I live in Hagerstown so I am driving nearly 200 miles a day. Putting gas in that car has been an every other day process. So when it came time to be serviced last week, I immediately asked Adam if Mercedes has something with better gas mileage. He mentioned the CLA and introduced me to Mike. I has a great experience with Mike. Mike was knowledgeable about the car; however, I often found myself back in Adam's office or on the phone with him throughout this whole purchase because he is always so helpful, knowledgeable, and TRUSTWORTHY. His job is service, not sales. But he sells me these cars! He cares about his customers and it shows!

espospao

26 de feb. de 2014

Me and my wife went to check out the cla. We loved the car and mike lavrenchik was very helpful the whole way through. He explained how everything worked and was very nice and friendly. Highly recommend this dealership to anyone looking to purchase a mercadez

LauraKelleher

26 de feb. de 2014

As a single, 20-something professional living 300 miles from home who had never before independently purchased a car without parental guidance and is (to boot) completely lacking knowledge in the automotive department -- I was nervous to say the least walking into Mercedes Benz of Hagerstown the first time. Within 5 minutes of meeting Barry London, I knew I had come to the right place. From our first conversation he went out of his way to educate me on every step of the process and update me continuously throughout the ordering, building and shipping stages. The attention to detail and friendliness exuded by Barry and everyone else I met at the dealership were truly astounding. Not for a moment did I feel pressured or confused. I can't imagine that buying a car is generally this effortless. I've certainly been spoiled and if I had the choice, I'd never go anywhere else.

davidtomyan

16 de feb. de 2014

Outstanding service, entire experience was stress free, easy. Wes Whetstone did great job on explanation, paper work, financing was done quick and with fair rates. Within 30 minutes the deal was sealed and i drove my lexus home.

goneawayj

11 de feb. de 2014

I contacted the dealership about 2 certified vehicles that they had in inventory. Wonderful response time to my initial inquiry. Provided all information that I requested in a low key, service oriented, not pushy manner. I ended up choosing to look into buying a new diesel GLK instead, and Barry provided me with an estimate quickly via email. I applied on their site for financing and was approved quickly. Even USAA couldn't beat the financing they offered me. I was pleased with the seamless transaction, quality service throughout. Couldn't ask for a more professional, pleasant transaction. I even had my 4 year old along, and Barry was so patient with my constant distractions! Highly recommend!

gmaditz

10 de feb. de 2014

We recently purchased our second Mercedes vehicle from the Hagerstown dealership. We chose this dealership a couple of years ago due to it's home town atmosphere and friendly staff. They made us feel at home and went beyond the business relationship. We would recommend this dealership to anyone wishing to purchase a Benz. It's for anyone wanting not only a new vehicle but also a pleasurable experience.Gary and Monica Maditz

1938coupe

10 de feb. de 2014

I recently purchased a 2009 Mercedes C300 for my soon to be 16 year old son. My goal was to find something safe and reliable. My son and I had looked at various cars prior to coming in to talk with Mike and had narrowed the search to include a Honda Accord and a BMW, both used. Not being familiar with the Mercedes family of cars, I found Mike's knowledge of the safety features to be most helpful. We test drove the car and Mike continued to educate us on the features and capabilities of the car including the turning radius which was impressive. I spent about $5k more than I had originally planned however I believe the quality of the car, particularly with regard to the safety features made this car the best decision. Thank you Mike for your help and professionalism.

martina33

1 de feb. de 2014

I am from Indiana, Pennsylvania and drove a 3 hour drive to purchase a used chrysler sebring convertible "my dream car" from mercedes-benz of hagerstown. The sales staff were very friendly. Mike Lavrenchik was awesome, friendly and had a great sense of humor. The whole transaction went very smooth. The dealership was clean, I appreciated the mint sented soap in the restrooms and the cleanliness. Austin Shemon handled the paper work and also was very friendly. I would most definitely make the 3 hour drive again in the future to buy from this dealership.

shotchkiss

31 de ene. de 2014

In early fall I stopped into MB of Hagerstown to test drive a C300 4Matic. I was met by Barry London who was very friendly and more than willing to let me test drive a vehicle. At this point I shared with Barry that I was not going to purchase a vehicle in the immediate future, but was just conducting some research. He was more than understanding and went above and beyond to provide me information and to demonstrate the features of the C300. Fast forward 5 months and we were in the market for a used MB. I contacted Barry and asked to drive an E350 to determine the difference between the C-class. However, my wife and I just welcomed a new baby and it was going to be difficult for her to be able to see the vehicle. Barry went above and beyond yet again in allowing me to take the vehicle home for my wife to see with really no questions asked. We test drove several vehicles and Barry was more than patient as we attempted to determine which vehicle would meet the needs of our family. We finally settled on a vehicle (C300). Barry offered to bring the paperwork to our house so that my wife did not have to leave our newborn! We did actually go to the dealership to sign off on the car. The hospitality that MB of Hagerstown displayed was second to none and I would highly recommend not only this dealership but also Barry London.

Ann and Joseph D.

29 de ene. de 2014

Our E350 needed new tires and brakes just a day before the big snow storm. Hagerstwon MB was able to pick the car up, service the brakes, change the tires and return it to us before the snow arrived. We will always service out car at MB of Hagerstwon.

SOE

29 de ene. de 2014

Thank you so much for your excellent service! When I called for an appointment, I was given one that week! I so appreciate that they will come and get my car, it makes it so much easier for me!

Christine R.

28 de ene. de 2014

I bring all 3 of my cars to MB of Hagerstown. I am always happy with the service I receive and my latest service is no different. I highly recommend this dealership.

RMull

26 de ene. de 2014

I was thinking about buying a used Mercedes from another dealer. My intent is to buy this one and as soon as I can afford a newer one, purchase one from Mercedes of Hagerstown. Wes was so great in explaining the vehicle to me and suggested I have it looked over by the service department. I called Adam and he worked me in and gave me his overall recommendation on the vehicle with a printed report. It was a great experience with Mercedes of Hagerstown and will definitely purchase another Mercedes from Mercedes of Hagerstown. I know several people who have purchased vehicles from them who love them and I would strongly recommend them to anyone.

Tisch2

24 de ene. de 2014

As a former English teacher, consider this list of superlative adjectives: professional, thorough, NOT pushy, flexible, respectful, helpful, informative, classy, sincere, and efficient. Business is personal to them: they walk their talk and deliver what they promise and more. Therefore their current reputation is well earned, based on what they currently do, have worked hard to maintain and build, as well as to create. I am proud to recommend Younger's dealership with five stars. Most importantly, I am grateful for how long they have taken care of my family and me.

Mackey B

23 de ene. de 2014

Hello everyone! If you live in the tri-state area and own a Mercedes- Benz, I highly recommend Mercedes- Benz Of Hagerstown as your authorized Mercedes-Benz dealership to get your car serviced at! Marty and his staff are true professionals and display "awesome" customer service skills! The facility is always clean and the lounge area is very comfortable, while you wait for your car to be serviced. I only had brief encounters with other staff members at the dealership, but I could immediately tell from those brief encounters that professionalism and "awesome" customer service skills are the norm there at the dealership. Whenever I decide to purchase another Mercedes- Benz, Mercedes- Benz Of Hagerstown will be my dealership of choice! Mackey B.

Ne012705

22 de ene. de 2014

I have purchased a 2004 E320 wagon from dealership about 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the service manager, a week later car still not detailed? I spoke to manager the first phone call and explained to him I didn't want to deal with a sales guy. I then was handed off to Brian Connoley, on several occasion he sent me photos and thought he was going to carry the torch. After about two weeks into the deal still no car complete ready to ship or pick up? I spoke to him on what was the hold up and what was taken so long? he explained they were busy? two weeks to get a car ready with only 9000 miles? They finally he says he was shipping paper work over night! Again no paper work? I called him around 4 he said Austin "manager" was off he needed to call him at 5ish I called because he never called me back, then he got a attitude and stated "you haven't bought the car yet, you have a few more steps and he could sell the car for $3000 more than I was paying! I WILL HAVE AUSTIN CALL YOU" CLICK the phone hangs up? What a surprise from a Mercedes dealer? After a lot of the typical car lot car dealer BS. We finally get things done to where they can drive car to me the weekend before thanksgiving because we were going to drive it out of town! There drivers wrecked it on the way here. I then call the dealer to find that Austin was tied up with someone else, then was but through to another manager he asked "do you want the car or not" do what I asked? I sent you a check over a week ago the car was paid for and is mine sir but I didn't want it wrecked? I think I forgot to mention this was supposed to be a garage kept car stated by Austin and Brian. The seal around the headlights were rotted off and the tires were dry rotted. I then after so many thing were messed up on this deal, I contacted the head guy Brandon Younger. I explained to him the issues and he sounded like he was concerned about my experience? He stated he would gather information and get back to me shortly, after a day and a half I sent he a follow up e-mail and asked what he thought? then he replied he would goodwill one tire, seem to just blow me off on other issue? I then realized he was just blowing me off trying to get rid of me, he had his money so he was going to do as little as possible! Would you be mad? Remember a few things! I was told on numerous occasions things that never happened and the car was not what they described over the phone and then didn't do much to fix issues. Be careful before you buy because the head guy is like the rest of his crew! The quote I think goes like this "FISH STINK FROM HEAD DOWN" I was as nice and calm through this transaction and it did no good!The good-- I ended up after few repairs and a new set of Michelins a awesome Mercedes wagon! that my wife loves!THE BAD- dealer failed on the job! I could go on with the details but it was a raw deal and was not handled properly! Then when Mr. younger had the torch in his hand he dropped it as well.

Chuku

21 de ene. de 2014

The technician came out under diffiicult weather conditions to rescue with a flat tire, in the wee hours of the night. Outstanding.

jwkcjk

21 de ene. de 2014

We were met at the door by Mike and he was very friendly and helpful in finding us the right car. We considered two different cars, one used and one new and Mike answered all of our questions and made sure that we understood how to use the special features on both cars. We are return customers and have been pleased with the dealership for the past ten years. Thanks to Mike for working patiently with us!

LynnD

18 de ene. de 2014

I actually had both my cars need attention, so when I picked one up I dropped the other one off. Alex Folz and the entire staff work together as a team to be sure I received the most pleasant and professional service. Alex answered all my questions, kept in touch with me regularly, and even found a way to lower the cost of a future repair. Everyone at MBofH is outstanding -- from the operator to the cashier (love those cookies!!!) and even Wes, my favorite salesman, saw I was there and stayed with me while I checked out. And after the second car was finished, they dropped it off at my home. I have used two other MB dealerships, and they aren't even close to the level of exceptional service provided in Hagerstown. Thank you all!!

DMB from Winchester

17 de ene. de 2014

Scheduled a routine service for my Mercedes. It was quick and easy. I got the day and time I wanted and the follow up before and after was excellent. Having my car serviced was a pleasure not a pain.

allan

16 de ene. de 2014

as per usual my visit to the dealership met my expectations. all of the personnel were extremely professional and dealing with me

Dartmanft

15 de ene. de 2014

Excellent facility, didn't have to get out into the rain the day I took my vehicle for service. Very professional staff to greet me when I entered the facility.

Ken Cottrill

14 de ene. de 2014

Alex Folz was our service tech and was outstanding. On a trip to Frederick our engine light came on and the car acted as if it was miss shifting. We returned to Hagarstown and went MB dealership. We explained the problem and they immediately moved the car into the shop. Alex met us in the waiting room several times explaining what was happening. It turned out that it was a computer mal function, and a reboot was performed. We cancelled our trip but drove the car around Hagarstown for several hours, no problems. My wife, who does usually accompany me when having her car serviced said that she was very impressed with your dealership and Mr. Folz. There was no charge for the effort, also greatly appreciated. Ken Cottrill

1st Time Customer

14 de ene. de 2014

Car would not start but lights worked so I thought the car needed more than a battery and would require towing. Initally, the Service Rep. suggested calling the Mercedes Road Side Asst to save $$ on towing costs. However, after further discussion, Service Rep. suggested that it could still be the battery because the car saves sufficient charge to "keep the lights on." As the Service Rep suggested, the car ran with a jump start and I was able to drive it to the Service Dept for a new battery. I was really impressed with the Service Rep's customer focus and attempts to keep costs down. The car was bought and serviced at a "Big City" Dealer since purchase, but we will be returning to Hagerstown Mercedes going forward.

postrider

13 de ene. de 2014

My recent purchase of a MB GLK 250 was easy and hassle free. There was never any pressure during the sales transaction and Barry London was most informative of the vehicle as well as the process. I will definitely visit Mercedes-Benz of Hagerstown on my next need to purchase. I highly recommend this dealership. You are the best!

rreichen

11 de ene. de 2014

I had stopped into MB of Hagerstown to visually inspect the MB GLK 350 to confirm my interest in purchasing a new vehicle. Barry was so helpful with his knowledge of the vehicle and answered my questions with informative facts. I appreciate his open and friendly approach. He even dispelled my concerns about the cost difference of the diesel and gas models of the GLK. I ended up purchasing the MB 250 (diesel) without visiting the other cars that I had on my list to test drive. The entire experience was relaxed and enjoyable. It is so different from my other vehicle purchases in the past. I highly recommend the GLK 250 and Barry London if you are interested in a Mercedes Benz.

Kim Paden

10 de ene. de 2014

Brian came & picked up my car in Westminster. He was very nice & courteous. Alex called to tell what the problem was. Again VERY nice & informative. It took a day because they had to order a part. I wasn't inconvenienced because they brought me a loaner just like my car. The next day Brian picked it up again. Gave me 2 delicious cookies with the MB symbol on them. PLUS they cleaned my car. The weather has been icy & snowy, so my car was looking quite dirty. Thanks SO much!

RichardKramer

10 de ene. de 2014

The sales team at Younger is always great. I will continue to utilize Younger for my auto needs and I enjoy the quality relationship I have there.

JPBenda

9 de ene. de 2014

Great Service - as usual! This dealership and service department have the most outstanding customer care and service I have ever experienced anywhere. Warm reception upon arrival, attentive concern for my problem, thorough evaluation, quick response to let me know what they are doing to my vehicle and detailed explanation to let me know what they found. And they are honest! Everyone is genuinely friendly - lots of smiling faces and sincere greetings. Always great conversation with the service managers and with the sales people while waiting for my vehicle. Waiting area is comfortable and inviting. A great coffee machine with lots of choices, cold beverages, and donuts to keep you occupied while watching the large LCD TV or using one of the two work stations with your computer on their free wi-fi. Entire facility is clean, well lighted and comfortable. Simply the best dealership and service department anywhere, and they are the same every time you visit.

GerryCD

9 de ene. de 2014

Every employee we have dealt with in leasing a Benz SUV and buying an E350 Cabriolet, and in maintaining our cars, has been knowledgable, extremely competent, and pleasantly eager to serve. The dealership has delivered our cars, when needed, to our home 1 hour away from Hagerstown. They have provided the best possible care for us and our cars

Greg

8 de ene. de 2014

I am just passing through the area visiting family and had some warning lights come on. I called and spoke with Adam. He set up an appointment for that afternoon and took me in at the set time. The technician defined the issues and ordered the necessary parts. They fixed what they could with the parts on hand, but there was a part that had to be ordered. Due to scheduling, I cannot get back to the dealership until Friday. When I go in to have the work completed, Adam already has a loaner car set aside for me and has advised me of how long the repair will take. I am happy with the service I have received here! The atmosphere is professional and courteous. They have won me as a return customer. I will wait to have my service done at MB Hagerstown when I am in the area if possible. They are that good.

Mbwiehl

8 de ene. de 2014

My wife, Pam, and I have bought new cars in the past but have never really ENJOYED the experience until working with Barry London at Hagerstown Mercedes-Benz. This is what a car buying experience should be. Barry's level of professionalism and genuine care for the customer was unprecedented. Without any pressure, Barry took the time to show us the ML-350s in stock and fully explain the ordering process. What followed was perhaps the most amazing car buying experience we've ever had. The pricing was great and our trade-in was well received. Barry London and Hagerstown Mercedes-Benz are the real deal and I highly recommend them.Jim and Pam Wiehl

D Sloan

6 de ene. de 2014

Alex and Marty are amazing and have always demonstrated first-class professional and capable service...it is always a pleasure to work with them

Pitamania

6 de ene. de 2014

All I can say is "WOW!" What an experience. Barry London and Rob Buchanan were superb. Barry found the C300 I was looking for.and went out of his way to make my experince extremely pleasant. In all of my years of obtaining new cars, this was BY FAR the best and easiest I have ever done. My rating for Mercedes-Benz of Hagerstown is A++++++++. Can't be beat!!

Car Nut

5 de ene. de 2014

From scheduling to pick up the whole experience was satisfying in all regards.

shelleyaloi

4 de ene. de 2014

Mike is fantastic! After test driving vehicles for several years and delaying purchase for a variety of reasons, this was finally the time to buy. Throughout our extended relationship with the dealership, Mike has always been patient, thoughtful and attentive to our needs and desires. His knowledge of vehicles is impressive and he is always ready share his expertise to answer questions and respond to concerns. Mike is also faithful to stay in contact and it is obvious that the customer truly comes first. In fact, all of the sales and customer service team members that we had the pleasure to meet were very friendly. The attention to detail is exemplary - not only in personal interactions but also in service. Though we purchased a used vehicle, the detailing was impeccable and it looked like new. Thank you Mike! And thank you Mercedes-Benz of Hagerstown!

Alice Happy in Martinsburg

3 de ene. de 2014

Hagerstown Mercedes-Benz and the wonderful Barry L. made my experience wonderful from start to finish! Barry L. is a great Sales/customer service person. It took me over two years to commit to a new car and commit to Barry. He never gave up on me and always responded quickly, professionally and just down right NICE!!! Buying a new car can be a bad experience, but Hagerstown Mercedes-Benz elected to made the customer's experience great! What a great staff! Now I am committed to Hagerstown Mercedes-Benz and will tell everyone I know to check them out. Thank you Hagerstown Mercedes for making me happy!

Romich 42

3 de ene. de 2014

I have bought new cars & had service work done at MB of Hagerstown. They are the best. Alex in service is the best, listen to your problems & will get them taken care of. Thanks

alicemccain

3 de ene. de 2014

Buying a new car can be a negative experience and I think Hagerstown Mercedes-Benz is dedicated to ensuring that all contacts are GREAT contacts from the phone operator to anyone you see at the facility. Barry London is a wonderful Sales/customer service person! It took me over two years to commit to buying a car and Barry never gave up on me. Never pushy, never "in your face" . Providing information whenever asked, responding to inquires quickly and efficiently and so very professionally. When Barry provides information, you know deep inside it is the truth. Trusting Barry and the other people at Hagerstown Mercedes Benz dealership was so easy and I am not a "Trusting" person. I am now "committed" to Barry London and Hagerstown Mercedes Benz Dealership and will recommend them to everyone I know.

conniemo

2 de ene. de 2014

Have had nothing but good experience with the service dept.

L.M.

2 de ene. de 2014

During a recent emergency situation on New Years Eve the Service Team of Hagerstown MB recommended a tow service, immediately checked out the problem and completed the repairs prior to closing for the holiday. Thus taking a major burden off my plate. Why would I go anywhere else as this is typical of the service I receive over and over again.

Glenn Anderson

1 de ene. de 2014

Always great and friendly and professional service.

Steve

1 de ene. de 2014

Bought my C230WZ from MBOH in 2007 and have only had it serviced there. Staff has always been very professional and courteous as well as prompt, which has only added to my overall satisfaction with the quality of the vehicle. The facilities compare favorably with any other new car dealership I have visited over the years.

John New

1 de ene. de 2014

MB Hagerstown treated me as a valued customer, which I really appreciate.

Tracy63

27 de dic. de 2013

I just bought a new car and everyone I dealt with was great! They went over everything and I was in and out in a timely manner. I will be a customer for life and recommend them to everyone.

kimmytop

26 de dic. de 2013

I give this dealership an A+++. Barry London and Rob Buchanan were awesome! They found the ML350 with all of the options I wanted and then some! And I got a great price too!Thank you!

Cubs Fan

23 de dic. de 2013

I must agree with Chicago Moe from Winchester - I have routinely experienced less-than-stellar results from Chantilly MB as he has. Hagerstown MB, on the other hand, really knows how to treat their customers and I have consistently received outstanding service from them. Congrats to Marty, Adam, and the rest of the crew at Hagerstown MB - their efforts have succeeded in creating another loyal customer for life!

TCBenz

21 de dic. de 2013

As always, the staff are all very welcoming, professional, and prompt. Alex, my service rep, is the best. He explains things that aren't easy to understand. Repairs were finished ahead of schedule. At 106k mi, my R350 runs great due to my friends in Hagerstown!

MB of Hagerstown Fan

20 de dic. de 2013

We've had an issue with the auto tailgate on my wife's '06 ML350 not closing correctly. I was concerned that she would be left out somewhere with a tailgate that refused to close. Even though they were very busy Adam worked the car into the schedule the next day. Alex handled the actual repair process and kept me informed as they drilled out a broken bolt and replaced the closing mechanism. No one ever "likes" to spend $$$ on repairs but Alex handled working with me in that extremely professional manner that makes the process as painless as possible. And with my wife running late to an appointment Alex just passed off her keys as she rushed through and I was able to stop later and take care of the bill. All in all another excellent performance by MB of Hagerstown!

Chicago Moe

20 de dic. de 2013

Finally I have found a MB dealership that knows how to treat their customers. This is my 5th MB and living in No. VA, I had yet to find a quality service department...until yesterday. I had to drive for over one hour to get there, but at least when I arrived, they knew who I was (as if they were expecting me to arrive at my appt. time)! Try getting that kind of welcome from Chantilly or Tysons Corner MB!! Good Luck! Next step will be to see if they can properly fill the oil without overfilling...something Tysons and Chantilly could not do! I have a feeling they will do it right! Thanks to all at MB of Hagerstown for making me not regret this recent purchase! I had sworn off of MB because of Tysons and Chantilly MB, but it is the only car I WANT to drive...

Proud Owner of an Inherited Mercedes-Benz

18 de dic. de 2013

M - B of Hagerstown has babied my 1999 SLK 230 as much as I have and kept it in tip-top running condition.

Jwest173

18 de dic. de 2013

The whole entire buying and closing process with Wes Whetstone and Austin Shemon was excellent. I look forward to shopping in 2016 at Mercedes-Benz of Hagerstown.

John Bartles

17 de dic. de 2013

As always, my service on my e-350 4matic was excellent. I have other options for service, but it is worth the 82 mile drive to get service at Hagerstown

Terry Allen

16 de dic. de 2013

Everyone at the dealership is always friendly and helpful. Service is always done promptly and correctly. This time it turned out that no service was necessary. MBrace contacted us and said they could not connect to our system and we needed to bring it in to the dealer. Turned out all we had to do was contact them from our vehicle. The dealership apologized several times for the inconvenience even though they were not at fault.

Nelson Michael

16 de dic. de 2013

Absolutely the best service department ever! Service and repairs are always top notch. Customer service is above and beyond.

Mars Red

16 de dic. de 2013

My experience at the Hagerstown MB dealership always exceeds my expectations! They even have new yummy cookies! Seriously, the entire staff is so friendly, accommodating, knowledgeable and fair in all their dealings, that it is always a pleasure to do business with them! Thank you, Marty, Alex, Wes and everyone!

SwoodC300

16 de dic. de 2013

Rob and Mike provided my husband and I with great service this past Saturday. We are first time lease customers and first time Mercedes Benz owners.... very excited about our new car! Thank you for your friendliness and attention to detail. Also, the hot chocolate on a snowy day was a great touch! :-)

Nelson Schwaner

14 de dic. de 2013

I was in the auto business for 20 years. This dealership is what every customer wants. Great service, friendly, honest , on time , and very clean.

Prof. Gminder

13 de dic. de 2013

Service was Great! MB of Hagerstown is an excellent dealer.

320SL

13 de dic. de 2013

A clean facility where a knowledgeable staff cares about the customers as well as the vehicles.

henryj13

13 de dic. de 2013

After owning a number of Mercedes Benz I was convinced that maybe this time I would maybe take a step downward and look at other makes and models. After Barry London contacted us and offered a great deal on a great car, once again I had to have that Mercedes. Barry could not have done a better job of handling the entire experience. As we live more than two hours from the dealership it was still not surprising that he offered to deliver the car to us last evening. His presentation and assistance could not have been more professional. I am certain that it was an extremely late night for Barry. We could not be happier and our '14 ML is awesome! Hondo and Alicia Wetmiller

GregL

11 de dic. de 2013

The maintenance team is outstanding! Their recommendations are on target and they always give me quality results when I bring in my car for service. They even honored a coupon that was sent to me in error. They staff is friendly and courteous. The waiting room is clean and welcoming and you have your choice of coffe and other warm and cold drinks while waiting for your car. The cookies are great!

Northern VA Mercedes owner

10 de dic. de 2013

We have been getting our E550 services at MB of Hagerstown since 2010. They have never dissappointed and have always been extremely effective in their communications and timeliness of service calls. I would highly recommend them to others in the area.

Phil Hager

10 de dic. de 2013

Another first rate service experience. Gold stars to service team at MB of Hagerstown led by Marty and Adam. Worked me into their schedule at last minute and performed service at price expected and in the timeframe promised. My last sales experience with this dealership left a lot to be desired, but their service continues to surpass expectations.

Jason and Heather

7 de dic. de 2013

We always feel like we are in good hands with Adam and this time was no exception! We had service to our R350's steering. And although it was not the problem we had expected (much more in fact) Adam worked with us and explained everything along the way. Koodos to Adam and his service techs!

arts40

6 de dic. de 2013

The most honest dealership I have ever been to.........having owned over 40 cars to date!! I take my two Mercedes (an SL and a CLK) to Hagerstown, a 65 mile drive, because there is no better Mercedes dealer within 100 miles! Great service, great people.

Mary Jane Marker

6 de dic. de 2013

I had mud flaps put on my new 2014 GL since I live in a snow area. The service was wonderful. They kept my up to date on what time my vehicle would be returned to me. Thanks

Mike

6 de dic. de 2013

Had a check engine light come on in my vehicle. Called MB of Hagerstown to set up an appointment to get it repaired. I just purchased my vehicle in July of this year, so I am a new customer. I picked my vehicle up later in the evening, after the service department was closed. No worries, a salesman didn't mind at all helping me, and gave me a cookie to boot. What a great place MB of Hagerstown is!!

vlh

5 de dic. de 2013

got my car seviced at Mbenxz in Hagertsown and as usual the service was top notched. I had a head light out something minor but I was treated with the upmost care for my service. My 5 year old grand son loved the favorite chocolate mbenz cookie.

Heidi Buser

5 de dic. de 2013

Had my car serviced on Black Friday. Everyone was very helpful, polite and pleasant. Service work great. Thanks for being so kind and helpful guys!

Thad G

4 de dic. de 2013

I have come to expect excellent service from Mercedes of Hagerstown, and my experience yesterday was no exception. My check engine light came on while driviing and I did not have an appointment. I pulled up to the dealership, explained the situation to Marty. I was immediately seen and my car was serviced while I waited. Marty even arranged to have me taken to lunch while the car was being repaired. All in all it was a very pleasant experience. Thad

ambarnwe

4 de dic. de 2013

I took a recently purchased used car for service when the check engine light came on. The dealership scheduled an apointment, found a loose vacuum hose, repaired the issue, and test drove the car. I'm completely satisfied, and they provided the service at no charge. I highly recommend the dealership.

Sara Scarfo

4 de dic. de 2013

Once again, Mercedes Benz of Hagerstown Service Dept surpassed our expectations. We brought our car in for some warranty work. They did not have the parts but gave us a loaner and were very flexible in working with us to get our car back while working with our busy schedules. We live in Annapolis and have a dealership around the corner but we would not consider using anyone else but Marty, Alex and their team in Hagerstown. Thanks again for all your hard work and service!

Islandgirlstj

30 de nov. de 2013

Extremely professional sales team! I connected with this dealership via the internet. Barry London responded with a quick, courteous, professional response providing me with just the information I requested, unlike other dealerships. The team worked hard to ensure it was a great experience purchasing the car. I will be a returning customer, and will recommend this dealership!

Alton Dunaway

29 de nov. de 2013

Over the years I have purchased a number of German high performance cars and have quite a few experiences at various dealerships belonging to MB competitors. When I brought my first Mercedes AMG to MB of Hagerstown for service I thought I must be a little infatuated with this whole MB thing because the service and experience seemed too good to be true. It was picture book perfect. That was over four years ago, and the routine maintenance service I received earlier this week was, like all my visits to MB of Hagerstown, exceptional. There are no doubt a number of reasons for this extraordinary level of customer service beginning with top-notch people and leadership. Alex, Marty, and everyone else I interact with are sincere, caring, and go out of their way to accommodate my needs. Oh, I almost forgot, it all started with Wes who sold me the best car I have ever owned. Thanks to the entire team for a job well done!

gabriel10

28 de nov. de 2013

i'm so glade i purchase my car from you. It was a new experience for me and in the futures i will recommend this dealership to everyone. .Thank you very much Mike Lavrenchlk to show me and help me to find my dream car .

Allan Wexler, long time Mercedes owner

27 de nov. de 2013

Again, the service met my expectations as in the past. Marty, Alex and their staff were most pleasant providing the needed repair of my vehicle.

Jam

27 de nov. de 2013

I spoke to Adam Himmelwright the service advisor on the phone regarding my C300 back right tail light not working, and how I was greatly concerned that this was a safety issue not a warranty issue due to the melting connector board and pigtail. Once there Adam took my car and explained the process and showed me the faulty pigtail. He told me I was out of warranty but ..... Tis' the season of giving and in the name of customer service Adam not only replaced the right tail light pigtail but wait for it... Yes he replaced the left side as well and charged it to Goodwill!! Extremely grateful and proud to be aligned with Mercedes Benz of Hagerstown knowing they stand behind their word of delivering excellent customer service and of course a great vehicle! Let me tell you this, once you've experienced genuine down to earth care and attention as I have from this dealership trust and believe it really puts your mind at ease and makes it harder to expect less in the customer service area from anyone- they really got it! Mercedes Benz of Hagerstown, Md staff and facilities are truly friendly, professional, knowledgable and I'm sticking with them! Loyal customer!

Bill Wright

27 de nov. de 2013

I can't say enough about the quality service Marty Gillions provides every time i visit. Really the entire staff treat me like i am a part of their family. I can truly say they have never disappointed me. Couldn't image buying or servicing a car anywhere else. Thanks to Marty and your crew. Bill Wright

snowman3333

26 de nov. de 2013

I was happy with the overall experience. Wes was very helpful and knowledgeable. I did not feel as if I was being pushed into buying the car that I had chosen.

BellaAndrawos

26 de nov. de 2013

Michael Lavrenchik has worked with myself and other members of my family before. Mike always follows up with me and finds us the car we desire! Thank you very much for the excellence service. It is greatly appreciated. I recommend Mike and The Mercedes Benz of Hagerstown team to many many people!! Thank you, again!

AKableJohnson

26 de nov. de 2013

For 7 years I have dealt with Mercedes-Benz of Hagerstown. Marty and Alex are top notch! They have always tended to the issues with my vehicle with care, concern, and precise repairs. They value your business and always treat each and every customer as if they are the most important. In addition, they are just great guys! I have often thought about whether to purchase another Mercedes or try another brand. However, I get such fabulous service at Mercedes of Hagerstown, that I will stick with Mercedes for that reason. Beside, a Mercedes isn't just a vehicle........it's a top notch machine!

Miltmcinturff

25 de nov. de 2013

Management and sales staff displayed a genuine interest and desire to work with us on the price of every Mercedes we have purchased from them including out most recent 2014 E350. We will be back!

Rick - Frederick

25 de nov. de 2013

MB of Hagerstown is the best car dealership I have ever purchased from. This is my 4th car purchased from them and the experience is what I have come to expect...Exceptional!!!! Andre Taylor is a true professional and Rob Buchannon makes purchasing as easy as it gets. I have worked with these two before and have learned that they really know how to make you feel at ease and not pressured to buy. I will be back for car # 5 very soon! Rick

bornwinner

24 de nov. de 2013

I live over 100 miles away from any Mercedes dealership, but had owned several Mercedes decades ago, so I decided to make the trek to browse and fell in love with a Mars red C300 at first sight. However, they didn't meet my trade-in price requirement for my like-new two year old car, so I went home empty handed. Then the next day, out of the blue, Mike called and said, "Come on back, we can work it out, at your price, which I did and I am very happy with the rapid response and deal, not to mention the Mercedes C300!

ParisPeppermint

21 de nov. de 2013

Where to beginso, I went to another dealership closer to my home to see and test drive a vehicle I was interested in purchasing. It was a last-minute decision to drop by on my way home from a job where I'd spent most of the day outside in the elements. OK, so I wasn't dressed up but was instead in jeans and work boots. As I walked through the dealership showroom, not one person there would even glance in my direction. I then spent 20 minutes roaming around the parking lot looking through the windows.Finally, I went back inside to seek help, and a man grudgingly put down his cell phone to open a vehicle so I could take a peek inside. Not exactly a welcoming reception for someone seriously interested in purchasing a $60,000 vehicle.That night I got online and sent a quote request to Mercedes Benz of Hagerstown. I immediately received a response, and before I knew it I was chatting with Wes Whetsone who filled me in on the available vehicles and answered my questions. The next day the deal was all finalized over the telephone, and a few days later I traveled to Maryland to pick up my new ML 350. When I arrived, my vehicle was ready and waiting, and the papers prepared and signed within minutes. Wes spent nearly an hour going over the vehicle with me, explaining in detail all of the amenities and even synching my iPhone and inputing my address in the navigation for the drive home. It was by far the best car-buying experience I've ever had, and my son was especially thrilled to see me return home with a 2-pound box of chocolate as a thank-you gift. I've purchased many new vehicles over the years and felt like I was just another number in their monthly quota. Not here. I went in as a stranger and left as a member of the Mercedes of Hagerstown family. Pretty cool.

Myrna K

21 de nov. de 2013

I have been a customer of Mercedes-Benz of Hagerstown, MD, for 4 years. From the receptionist, salesperson, technician and manager, everyone is so accommodating. The facility is always neat and clean. The service department is organized in taking appointments and getting the job done.

L. J. Poole

21 de nov. de 2013

The staff was extremely busy last night but that did not effect their attitudes. I am a fairly new customer but the couple times that I have been there, everyone has gone out of their way to be helpful. They are pleasant to deal with and always smiling. Extremely pleased with staff and the services performed on my car!

Karen W

21 de nov. de 2013

A great experience!! I would recommend to anyone servicing their Mercedes! Well worth the drive up from Rockville.

arts40

20 de nov. de 2013

The most honest dealer I have been to. Terrific people, top notch workmanship. I bring my two Mercedes cars here with utmost trust.

Ed Thomas

20 de nov. de 2013

Visited the dealership yesterday for routine service on my Mercedes. Tremendous customer service, clean loaner, and my vehicle was ready ahead of the promised completion time. Outstanding in every aspect!

roadster

19 de nov. de 2013

I have been a customer for over 15 years. Mercedes-Benz of Hagerstown is truly the best of the best for sales and service!

K. Barnes

19 de nov. de 2013

Misc. problems with my 1997 Mercedes Benz E-320. My vehicle was repaired in a timely fashion with excellent results. Marty Gillion is the best. M. Benz is lucky to have such a competent and knowledgeable Service Tech.. Marty is a great people person who cares about his customers and believes in the M. Benz product.

mortbarnwell

17 de nov. de 2013

I purchased a used MB SLK. My experience was the best overall automotive purchase experience I've ever had. Barry's sales portion was extremely pleasant and informative. After clearly pointing out the features of the car, he allowed the car to sell itself. Since the car was originally sold and serviced by MB of Hagerstown, he also arranged an interview with Marty, who answered all of my questions on the past service history of the car. The car is 12 years old, and, after examining it and driving for a day or two now, I honestly can't tell that it isn't a brand new car. I think that's truly an indication of the level of quality, customer care, and service of the dealership. I would heartily recommend Barry and Mercedes Benz of Hagerstown to anyone seeking a new or used car.

twin t farm

16 de nov. de 2013

I experienced an emergent situation, the service center brought me right in and made time to assess, diagnose and fix my problem. They also arranged for a drive home for me and delivered my car to me when it was fixed. Concerned, efficient care and support.

rebeccawagner1

15 de nov. de 2013

Mike was extremely friendly and helpful. He went above and beyond to get us the car we wanted. He showed me how to use my car and was very patient with me.

Gearhead

15 de nov. de 2013

I get my Mercury Grand Marquis detailed in the spring and fall. They do an extremely good job. I grew up working in my dads body shop. In high school I worked at a Studebaker/MB dealership detailing cars. A salemen of many years told me that I was the best he ever saw. I know a great detail when I see one. I do not have time to do it myself so I take to Marty, Alex and the gang and they do a job that I couldn't do any better. In addition they are very friendly. It is a good experience.

DMT1

14 de nov. de 2013

I went to Mercedes Of Hagerstown in search of an all wheel drive car. The one in the advertisement was not a good fit. Barry took me on my first german experience with the Audi and some of the CSeries sedans. I ended up in a GLK350 because it was the right size in and out. The only sacrifice from my Hyundai was the rear camera. Barry was put through his paces keeping up with my uncertainty and on again off again trepidation. Through all my doubts and an avalanche of questions he stayed the course. I love the car and I will look forward to my next experience with Barry. I see an upgrade in my future. The staff were great in service, parts and finance as well! Bravo to one and all and again a very special thanks to Barry

Matthew Smith

13 de nov. de 2013

Barry was very personably, polite, patient and to top it off a very nice sales rep. He went out of his way to make our car buying a wonderful experiment. He accommodate our every need. He even went out of his way to come in to the dealership on his day off to accommodate our sale. Thank you Barry

Marker864

13 de nov. de 2013

This dealership provides customer service that is lacking in todays world. They are very helpful and knowledgeable regarding their vehicles. I would recommend this dealership to anyone.

David Mack

13 de nov. de 2013

Thank you again to Marty and his team. It sure feels good to be back on the road. Outstanding service as usual.

Terry B

13 de nov. de 2013

Adam went above and beyond to provide options and stay in contact during my recent repair visit. Mercedes Benz of Hagerstown always makes me feel special, as if I'm the only customer they have.

gsnellings

12 de nov. de 2013

For the 3rd time in a decade, MBoH has come through as the best MB dealer! Very pleased with the new GL and the team at Hagerstown that helped make it happen! If you haven't shopped for your next vehicle here, then you haven't gotten the best deal or experienced the best customer service available!Greg

David B.

12 de nov. de 2013

The shop foreman Mr. Mummert and the mechanic Dan were very knowledgeable and professional. I will continue to rely on them to service my Mercedes Benz Sprinter 3500. I traveled 60 miles for service and it was well worth my time and effort. Both individuals went well beyond the normal limits to be friendly and ensure I understood what the situation was with my vehicle. I give them 10 stars. Thank you very much for your service.

Mike in Distress

12 de nov. de 2013

I travel a great deal for work and was in the Hagerstown area on business, I drive a 2013 ML350 Diesel, it was raining and I was rushing and mistakenly but gasoline in my diesel engine and drove it 3.9 miles. Marty Gillions, Service Manager at Mercedes-Benz of Hagerstown was incredible, he helped with a tow to the dealership, got me a loaner, and the next morning started draining the tank, new fuel filters etc. This was a Friday and they could not complete the work so he let me take the loaner home to Charlotte NC, then this, morning he arranged for a driver to bring my car back to Charlotte and pickup the loaner. I have never experienced that level of service. Marty is truly a valuable employee for Mercedes Benz of Hagerstown

Julia Mattern

12 de nov. de 2013

I recently leased a new GLK250 from Mercedes of Hagerstown. From the get go, Barry London handled the entire process with finesse. I had been spending quite a bit on gas with my old ML550 / V8, and Barry suggested a diesel V4. Honestly, I thought he was nuts. We live in the mountains, and I like to make it to the top - first. But, he was right :). I don't know exactly how it goes so fast, but it does. At this point, I have gone from 13 MPG to roughly 33 MPG - and am still the fastest up the mountain! Barry is an absolute professional in his field. He patiently explained every little bell and whistle to me - and then some. He is kind, and very funny too. My lease will be up in 3 years - and I will definitely contact Barry. I highly recommend Barry - even if you are just looking around. He knows his stuff!

Melissa & Charles Shank

11 de nov. de 2013

Barry London is a great sales person. This was our first time buying a Mercedes Benz. Barry made the whole buying purchase easy. His knowlege and keeping us inform from start to finish. It was the best car buying service we had ever had.

LGUILLARD

11 de nov. de 2013

Adam and Alex continue to provide exceptional service. The group is always able to handle my vehicle needs in a timely and efficient manner. I highly recommend Mercedes-Benz of Hagerstown.

Moosaki

11 de nov. de 2013

Good mechanical & customer service. Personable staff.

ks4ii

10 de nov. de 2013

This is the fourth car my wife and I have purchased with Barry and MB of Hagerstown. HIs prompt, professional, no nonsense approach always makes the car buying experience exceptional. After finding a car I was interested in on the internet; I had all the information that I needed to make a purchase decision after a few email exchanges with Barry and all of this within a couple of hours. Barry even came in to the dealership on his scheduled day off just to make sure our test drive went well and to answer any questions we might have. After deciding to purchase; Barry made sure everyone had all of the necessary information and paperwork so the "trip" to the finance office would go smoothly. Both Barry and Rob took their time to explain all of the little details on the financing, title and registration paperwork. They both asked several times if we had any questions about the documents we were signing. Finally, in the delivery area Barry took the time to point out some of the different features between this car and our previous cars and to pair both of our bluetooth phones with the car. Barry also made sure we had all of his latest contact information and told us to call any time with questions..and I knew from previous experience he really meant it! It is so nice to have found a dealership that treats you with honesty and respect throughout the car buying process.

melissashank

9 de nov. de 2013

This was our first buying experience with Mercedes Benz of Hagerstown. I have to say it was excellent. Barry London was wonderful with keeping us inform with the whole transaction. His knowledge and explaining the car features made us feel really at ease. Rob Buchanan was really good with the paper work as well. Both Barry and Rob did a excellent job with our first Mercedes buying.Melissa ShankClear Spring,MD.

Mercedes

8 de nov. de 2013

Even though we live in Northern Virginia, we always use the Hagerstown, Maryland Mercedes dealership. It has far better customer service. Also very reliable service pick up and returns with a loaner if necessary with on time repairs, maintenance or just preventative care. They make it impossible to want to use a different dealership!

Steve B

8 de nov. de 2013

After suffering mechanical issues while driving from PA to NC I arrived at Mercedes Benz of Hagerstown with no appointment. Adam Himmelwright was very professional and courteous in the service department. After a brief period I was introduced to Tom, the shop foreman, who explained what had failed in my car and gave me a choice of solutions. His knowledge of the product was exceptional. I recommend this dealership to anyone, even if you live in Europe!

JohnHull11428

6 de nov. de 2013

Wes Whetstone is always a joy to work with. I'm 60 years old and he is the best car salesman I ever had. No pressure and you can always count on him to give you the best deal. His professionalism and the dealership is one of a kind!

Glenn

6 de nov. de 2013

My SLK55 was in for an A Service and a couple of minor warranty issues. I actually never visited the Service Dept. since they picked up the car from my house, left a loaner and returned later in the day with the clean finished car. Nothing could have been easier.

Bill in Hagerstown

6 de nov. de 2013

Marty and his staff truly treat me like i am part of the their family. Every time i have my car serviced i am impressed with the quality of the people. i would not think of getting my car serviced anywhere else.

HammondJM

4 de nov. de 2013

A few months ago, I indicated to Barry London an interest in a pre-owned S-Class. Barry alerted me to one that came in. We looked at it, came to a deal on my trade-in and bought it. Barry is knowledgeable of the Mercedes product line and the intricacies of how they work. Delivery was not rushed, there was ample time to answer my questions. Hagerstown is the nearest Mercedes dealer (70 miles from us), and their service assistance is exceptional, hence a big part of our interest in dealing with them.

Dr. Rose

4 de nov. de 2013

Service on November 1, 2014 was excellent, quick, and friendly. It's great to have a service company that is respectful of time and customers. Thanks

traerayna

2 de nov. de 2013

Great dealership! Dealt with Barry London. He is a terrific person; very knowledgeable and helpful; and just a good overall human being. We ordered a new Mercedes CLA250 and throughout the entire process of ordering, manufacturing, shipping from Germany until the vehicle arrived he kept in close contact. We were well informed of the progress of the vehicle. We are very pleased with Barry and the service he provided and look forward to experiencing a good relationship with MB of Hagerstown in the years ahead.

wvbenz

1 de nov. de 2013

Exceptional experience, Barry was very knowledgeable, informative and friendly. I would recommend this dealership to anyone in the market for a new vehicle not just a Mercedes-Benz.

cpmagal

31 de oct. de 2013

Excellent sales experience , very informative and low pressure. Barry delivered car 1 hour drive from dealership after work hours. Barry is an exceptional salesperson,honest and concerned about his customers. I highly recommend his services . I am a repeat customer.

nssaif

31 de oct. de 2013

Excellent dealership. We have bought or leased from them for the past 5 plus years. Always get the best service and never had any problems with sales or service. Barry Landon is a great person and extremely helpful!

kirstenj1

29 de oct. de 2013

I bought a used 2006 MB C280 from Mercedes Benz of Hagerstown, not my first MB, my third. For a woman, or any one really, I am pretty knowledgeable about cars. I have read many of the other reviews, and I do not disagree. Mike makes you feel like a friend, someone you have known for a long time. It is what makes him a good SALESman. I am a single lady who passed through Hagerstown. I was driving a compact rental car, and I needed a car, so I dropped into MB of Hagerstown to see what they had. Mike greeted me warmly with a smile and made me feel welcome. He sized me up pretty quickly. I am not rich or pompous, and I drive a used Benz because of its overall solid quality, low maintenance, and safety. My first Benz was a 1985 300CD with over 300,000 miles on it. My second was a C230 Kompressor 6 speed manual-beauty. Intuitively, I knew I should not buy a car in Hagerstown; it is 670 miles from home. I would be in quite a pickle if I was not satisfied. While test-driving the vehicle, I noticed several issues-the inside passenger door handle was broken, the car handled with a roughness that should not have been there, the gear shift/center console was loose and sliding, there were stains on the seat belts; when I mentioned these things to Mike he said I was being "nit-picky." He said the seats were leather-they are not they are MB Tex. I knew the difference but second-guessed myself because he assured me the seats were leather. I realized he knew nothing about the mechanics of the car when I asked about the engine and the suspension.When I asked about the car having been checked out by MB-Hagerstown and certified, Mike said it was too old and had too many miles. I should have walked away and never come back. I did walk away and continued shopping elsewhere. Mike was persistent and phoned and texted me at least a dozen times over the next 24 hours. To get rid of him I told him I had bought another car elsewhere, his texted response was "not cool." I went back on Monday, anyway, (Columbus Day) out of desperation more than necessity. Mike again was warm and friendly. Within a few minutes of my arrival he told me it was a "five car day." I knew what he meant, and I definitely did not need to know that I was a number for the day. While sitting at his desk he volunteered that one of the five customers was actually buying 2 cars-I really felt small then, as I could barely afford one car and a used one with nearly 100,000 miles on it. He was preparing for his other customer's arrival by putting out their box of chocolate and their keys. The box of chocolate was delightful and so were the two leather-like key chains.There were many flags that I should run, not walk away, nonetheless, I bought the car because I felt small, desperate, and obligated not because I loved the car. Once I left, I was driving on the highway and the vibration was still there. I turned around to go back to the dealership. I chickened out and turned back around. The seat was so uncomfortable that I had intolerable pain in my right hip and leg. (No, this is not usual). One of the key fobs was completely dead which shows a lack of attention to detail on the dealer's part. I e-mailed Mike the issues (written with great anguish and pain). I asked Mike if we could cancel the transaction. His response, "have a nice day." Once back in my home state I had the car checked out, my mechanic gave the car a thumbs up except that there were no service records and the car needed $300 worth of work-cam shaft plugs and the crank shaft ventilation valve were leaking. I also went to an upholstery shop to attempt to remedy the intolerable seat. He gave me a piece of memory foam to sit on to determine if this was helpful.I phoned the dealership and asked to speak with the sales manager. The receptionist connected me to his voice mail, though she did not tell me he was off. Needless to say I did not hear back from him. I phoned again the next day, I spoke with someone else who said he would make sure Rob called me back. When I finally spoke with Rob, he spoke with his manager, called me back, and said the car could be exchanged within 10 days for something else on the lot. The transaction could not be cancelled. Rob knew well that there was nothing else on the lot that I could afford let alone wanted and the the dubiousness of me driving another 1300 miles round trip. I did the drive, made it 500 miles and turned around. I called Rob again, left a message and never heard a word back. The GM has e-mailed me a form letter. He clearly does not know nor care that I am not pleased. I am stuck with an intolerably uncomfortable car and deep regret.

Connie L. Daley

20 de oct. de 2013

I finally found the car of my dreams a white Mercedes R-350 when I took it to Hagerstown Mercedes for service what a surprise I had "Fantastic" Service from start to finish . Extremly helpful and very fast service.Thanks Adam and Alex you do your company proud.

jmsnider

19 de oct. de 2013

Just a great dealership! Andre Taylor took the time and patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his way to be sure we were satisfied with our purchase and spent over three hours ensuring we were infomed with the workings of the vehicle. As always with any new purchase one will have many questions. Andre took his time with us and showed great patience in answering every question sometimes even more than once. Adam was great in providing and understanding of some of the technology and suggested I call if I had further questions. Austin was very thorough in the handling of the finances and the change in vehicle registration and all that goes with this. He was extemely organized. Not only was I pleased with our purchased but left knowing the dealership was there for me when I need them. I would highly recommend the dealership and Andre Taylor and others on the staff!

A local resident

18 de oct. de 2013

They were knowledgeable, friendly, patient with our questions, and did not hesitate when we asked for an item to fixed before we purchased. I was very impressed and would definitely buy from again; plus the box of chocolates at the end of the transaction "sweetened" the deal even more! also, they were straight forward; they told us the bad as well as the good. I could really tell that they wanted us to be happy with our purchase, and that they wanted us to be sure that this car was a good match for us. Smart business sense!

Roger

18 de oct. de 2013

Thanks for the great service which I have come to expect and never dissapointed.

RameshJagan

16 de oct. de 2013

PURCHASED NEW CAR, ALL DEPARTMENTS WERE EXCELLENT, AND SALESMAN BARRY LONDON VERY HELPFUL AND COURTEOUS ANSWERING ALL QUESTIONS PROMPTLY. wAS DEFUINETELY A PLEASURE TO DEAL WITH AND WOULD DEFINITELY RECOMMEND HIGHLY.

Pierre

16 de oct. de 2013

I can't thank you enough. Very detail oriented service department. Very helpful in helping me keep my now older Benz in top shape. A great service department is a wonderful asset for a dealership. Thanks again for all your help and advice, Alex.

sundancerdawn

15 de oct. de 2013

This is our third vehicle purchase from Mercedes Benz of Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Although the vehicles are exceptional, the service we have received from the staff has been nothing short of 'top notch'. Barry, Alex and Austin are friendly and knowledgeable about the products/services they provide. The have gone out of their way to ensure questions were answered and are role models for 'customer service'. If you are interested in purchasing a Mercedes Benz, then I would highly recommend this dealership.

L&J

15 de oct. de 2013

Everyone at this dealership is so nice and very helpful and respectful. This was our first visit to Hagerstown Mercedes for service, and Alex was almost too good to be true. The repairs were a bit more extensive than we had anticipated, but were completed quickly, and the cost was not outrageous as some would expect from a Mercedes service center. The online service scheduling is an added bonus. Overall, we were very pleased with our experience.

B.G.

15 de oct. de 2013

I have never purchased a Mercedes and was unsure of what I was even looking for. I met Barry London and started looking at possible models that I could fit in and cars that met my needs. Barry was very patient and went out of his way to find the right vehicle. I felt no pressure at any time and was impressed with the no hassle experience. I look forward to purchasing another vehicle from Barry and hope to have a positive experience with all departments of the Hagerstown dealership. B.G.

jmiddlebrook

14 de oct. de 2013

This is my families' fourth Mercedes from this dealer. I return here for every car, not only for the quality of the Mercedes brand but more importantly I trust in everyone at this dealership. From the sales, to the GM to the service department, I always feel like I am working with family. I will continue to keep going there and I buy my cars around their inventory, not my needs.

ssmanofsteel

12 de oct. de 2013

This is the second car we've bought from this dealership. If this had not been an enjoyable experience for us, we certainly would not have come back for more. Not only do we recommend this dealership for sales and service, we will continue to buy cars and service them there. Andre, our salesperson from 2008, was still working there. We enjoyed buying another car from him. Additionally, one day when he was busy, Brian Connoley stepped in and helped us out. He's not only a nice guy, he has great product knowledge, too. The entire sales and service staff were polite and completely helpful.

KeonBillings

8 de oct. de 2013

Superior service all around. It is the first time that we have been to a car dealership and did not feel like "a mark" that all the sale people are targeting. They were very professional, courteous, informative, and patient. These are words that I do not throw around lightly, but, in this case I feel they are more than warranted. No pressure, comfortable atmosphere that we will be visiting again in the future.

Alonzo Oates

8 de oct. de 2013

When you hear the name MERCEDES you associate that with being the very best. However, I am here to inform you that isn't always the case...I had my '03 E500 in for a diagnostic to figure out what was causing extreme gas fumes inside and outside of my vehicle, whenever I filled up my tank. The techs at Hagerstown Mercedes found the problem and were authorized to repair the problem. Unfortunately, after picking up my vehicle and filling it up...I noticed a steady leak coming from the drivers rear behind the rear tire. Of course it's Friday and I must wait until Monday to speak with anyone. Monday comes and now I must set up another appointment to correct this problem. Another week passes and the leak is fixed...now we're back to square one, the gas fume problem is back and now my car is back in the shop. But I am still very optimistic that Mercedes with its high standard of quality and craftmanship will step up to the plate and correct this issue so I will not have to make a fourth trip to their Hagerstown Service Department. I honestly do not see where I should be satisfied with the repair of my vehicle.

glenclusman

7 de oct. de 2013

This is my first Mercedes Benz that I have purchased. The sales staff at Mercedes Benz of Hagerstown where wonderful to work with. They were very helpful with finding the right Mercedes for the right price. Mike Lavrenchik was very helpful after the sale with showing me how all the bells and whistle worked on the car. My next Mercedes will be bought from Mercedes Benz of Hagerstown. I told a friend about my experience because she was looking for a car and three days after I bought my car she purchased her first car

gwhyard

6 de oct. de 2013

Came in to service my 2012 E350 Sedan. I was almost done waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previously always owned Sports model cars and I missed that tight suspension of the Sport model. Two weeks prior to this day I had gone into the Audi dealership at Tysons and thought that maybe I'll trade my car in for a 2014 S4 the cost was about $61,000. I told the dealer that the only way I buy a car is with no money in 100% financed. Right out of the gate the sales person said, oh you need money in the deal. I said to them not to waste my time. Anyway long story short they approved me for a deal with $16K down. I laughed, no deal. They said the reason was just too much negative equity. This by the way was the third time I had tried to buy and Audi and each time the experience was no deal, no car. Don't worry this is not an Audi story. So here it comes....as I am standing in the showroom looking at the beautiful car the person that I normally deal with was on the phone with a customer when the sales manager Rob Buchanan came up to me and asked if he could help me. I kind of laughed and said, well I like this car but I doubt you can do anything for me since I had just learned that I have too much negative equity. I jokingly told the Rob the deal I would consider, no money down, my payment to stay the same and my husband to not be needed on the title. He said let me try and he ran the numbers, he then gave me a figure that worked, slightly below the number I had given him, but still had to look at the credit. Again I said this is nice but I have absolutely no faith that he could pull it off once he pulled my credit. I have great credit but a lot off it so my score is generally a little under 700. I filled out the app and five minutes later he stuck his head out of the office and now he gave me the exact payment number I had given him and said "it's done, you are approved".....I could not believe it...I literally started shaking a bit, I was so excited. I then looked at the deal they worked up and quite frankly could not have asked for anything better. The dealership is highly motivated to make deals and the entire team is excellent. My salesperson is Wes Whetstone and he too was excellent in this process. This by the way is my second car from this dealership and I am sure it won't be my last.

Windgrl

6 de oct. de 2013

Came in to service my 2012 E350 Sedan. I was almost done waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previously always owned Sports model cars and I missed that tight suspension of the Sport model. Two weeks prior to this day I had gone into the Audi dealership at Tysons and thought that maybe I'll trade my car in for a 2014 S4 the cost was about $61,000. I told the dealer that the only way I buy a car is with no money in 100% financed. Right out of the gate the sales person said, oh you need money in the deal. I said to them not to waste my time. Anyway long story short they approved me for a deal with $16K down. I laughed, no deal. They said the reason was just too much negative equity. This by the way was the third time I had tried to buy and Audi and each time the experience was no deal, no car. Don't worry this is not an Audi story. So here it comes....as I am standing in the showroom looking at the beautiful car the person that I normally deal with was on the phone with a customer when one of the finance managers came up to me and asked if he could help me. I kind of laughed and said, well I like this car but I doubt you can do anything for me since I had just learned that I have too much negative equity. I jokingly told the finance manager the deal I would consider, no money down, my payment to stay the same and my husband to not be needed on the title. He said let me try and he ran the numbers, he then gave me figure that worked, slightly below the number I had given him, but still had to look at the credit. Again I said this is nice but I have absolutely no faith that he could pull it off once he pulled my credit. I have great credit but a lot off it so my score is generally a little under 700. I filled out the app and five minutes later he stuck his head out of the office and now he gave me the exact payment number I had given him and said "it's done, you are approved".....I could not believe it...I literally started shaking a bit, I was so excited. I then looked at the deal they worked up and quite frankly could not have asked for anything better. The dealership is highly motivated to make deals and the entire team is excellent. My salesperson is Wes Whetstone and he too was excellent in this process. This by the way is my second car from this dealership and I am sure it won't be my last.

jaywedemeyer

5 de oct. de 2013

I would expect terrific service and a great sales force when buying a more expensive car. I went to the dealership on Friday to test drive some cars. I had a light bulb out on my current car. I asked the service technician, Eric, if it was possible for him to get me in while I was test driving some cars. Fifteen minutes later my car had been serviced while I was still test driving some cars. Wes Whetstone sold us a car two years ago and he helped us buy our newest Benz. Took delivery today. Wes is exceptionally knowledegable about all of the cars and had all of the info on all of the used vehicles we looked. He could not have been more gracious or helpful in putting us in our M class Benz.. He helped us get our insurance switched over and handled a call from our bank to get us though the financing without any problems for us. We had stopped other time in the last month to look at some cars. Wes was not in but we were taken very good care of by Barry London. If we hadn't worked with Wes before we would have been very pleased to work with Barry.We have had a terrific experience buying our last two cars from Mercedes Benz of Hagerstown. We would shop there again and highly recommend them to any one who asks us. Thank to to all of the great folks at this dealership. I hope you all have a great year. Jay Wedemeyer and Margaret-Ann Radford-Wedemeyer.

Jsalvadori

2 de oct. de 2013

Brain Connoley & Rob Buchanan did a great job! I called ahead and asked to have process started before I arrived because I was very short on time. I traded my leased GLK 2012 for a 2014 300 C Class in less than an hour! Love the car and service.thanks!!jeanne

craig1761

1 de oct. de 2013

I have worked with Mercedes Benz of Hagerstown for over 7 years. Bought my first car there. The sales professional I worked with during the purchase of my first car had retired and all I had been doing for the past few years was working with the service department. I find that department 100% first class. I do not live near the distributor and every time I need service performed they are right there with a loaner car and the service is always right on. Regardless I got an email from Michael Lavrenchik, ( whom I had never met) telling me they were getting a new model car in I had been interested in for several years. He made a very friendly offer to visit the store and check out the car. He accommodated my schedule which called for changes and delays several times but was always accommodating and made me feel welcome and not a pain. Needless to say he was very informative and told me exactly what the car was about and demonstrated everything I needed to know. He understood the cars operation very well, showed that operation to me in a friendly and simplistic manor, and then showed me where I could learn more or review what he had explained. I bought the car. I will buy there again in the future because of mike and the great work of the service department. I also want to say a word about Austin Shemon who explained the optional warranty packages available on the car I purchased. He worked well with mike to make sure I knew just what was available and then waited a few days while I figured out what I wanted and needed. He too was a great asset. Together my experience was first class just like the car and just like the people who take care of me in that store. All buying experiences should be so pleasant.(PS - I ran a $3 billion dollar company and was the head salesman for 20 years and have covered company's service and sales needs around the world. I speak from experience when I say these things, it is a great store.)

Andy B n Carol

1 de oct. de 2013

Just bought my first Mercedes and Wes handled the sale. There was no pressure he treated me with respect and was a pleasure to deal with. He knows Mercedes and answered all the questions I could think of. They gave me more money for my trade. The staff that i met were very friendly. It may be a while but I would buy another car from Wes.

Kim Paden

1 de oct. de 2013

This is my 1st Mercedes.I was very inpressed by the customer care, the quality of the vehicle & the attention paid bto make sure i understood my car & everything that went with it. I am sure That Mr. Whetstone is the best salesman at the Dealership. He really took good care of me as his customer. I am looking forward to doing business with him & Marcedes of Hagerstown again.

justus56

30 de sep. de 2013

Barry did an outstanding job of explaining the complicated technology inherent in the new model. He went the extra mile by contacting me on on his day off. He made follow-up calls after the sale to assure that I was comfortable with the car.

Jkrebbel

30 de sep. de 2013

We had questions on fees on the contract and unfortunately the 2 gentlemen at the dealership were not well versed on them. They attributed them to "financing fees" and we're not able to elaborate on them nor revisit them whatsoever. After ASKING the sales person to go over the features in the nav system we could see that he was well versed and by doing so convinced us to buy the vehicle. If this was not reviewed with us we probably would have walked because at fist glance the car does not appear to have all the bells and whistles we were accustomed to with our other vehicle. We had also carried over the last few months of an existing lease into our new contract with Mercedes and were told by the gentlemen that Mercedes would be paying our other financing company off directly. We were EXTREMELY surprised to then get a check from Mercedes in the mail instead. This was an inconvenience because we did not make a payment due on our lease for the other vehicle and found ourselves having to contact the leasing company to explain why the payment was late - pretty embarrassing! All this being said, I would recommend this dealership because of the pricing. We had more than done our homework on that and they had better offers then the dealerships in the D.C. Area.

tbumgarner

30 de sep. de 2013

My wife and I were in the market for a smaller SUV and decided that we would like to see what Mercedes Benz had to offer. We stopped by the dealership and met with Barry London. I can't express what a wonderful experience we had working with Barry. He was extremely knowledgeable about the vehicle we were interested in, and definitely came across as a very competent salesman and someone we felt we could work with and trust. I would highly recommend Mercedes Benz of Hagerstown!

NatachaM

28 de sep. de 2013

Barry was wonderful! MB was the easiest car shopping experience I have ever had. My husband and I really appreciated and respected that Barry London knew all the details of our car, E350 4matic, that really set MB above the rest. I plan to tell everyone I know about buying a car from mercedes. Awesome hands down!

Ron & Bonnie, CLS500 & R350 owners

27 de sep. de 2013

We have dealt with Mercedes of Hagerstown for over 20 years. Buying a car there has always been an easy, simple process. Justin has always been very fair to work with, both on trade-ins and purchases. The key to a good operation, is the service provided. The service department, from Marty, Alex and Adam, down to the technicians are top notch. We just had our 2007 R350 serviced for the 120,000 mile check-up and dealing with Alex was a pleasant experience, as usual. This dealership is top notch on everything they do and we have no plans to go elsewhere! Keep up the good work Brandon....it definitely pays off to go the extra step!

mikeroban

22 de sep. de 2013

September 22, 2013 Buying a new vehicle has never been so pleasant and easy. Brian was the ultimate professional ! From the greeting when we arrived to walking out the door with our brand new 2014 E350 the experience was fantastic. We also received maximum amount for our trade in as well. Brian said we would leave with a smile and he was right ! Thank You Mercedes-Benz of Hagerstown !!! Sincerely, Mike & Karen Roban

George

22 de sep. de 2013

MB of Hagerstown has been my only service location for over 20 years. I have never been disappointed with the service and they always are quick to provide any support or answer to any questions. I can't imagine any other organization providing me with the kind of support and overall treatment I receive at Younger whenever I take my car for service. Both Marty and Alex always go out of their way to make certain they have a satisfied customer.

andersrl

18 de sep. de 2013

I just wanted to take a minute to thank Barry London and the MB family for there attention to every detail. Good people are so raw in today's age.Barry London was so attentive to my wife, Which was a key for me. He made sure to answered all of her questions. They made a bad situation with our old Mercedes into a wonderful experience getting her into a Brand new GL 450.Thanks Again for making our experience so memorible.Reggie and Kenya Anderson

Traveler...

18 de sep. de 2013

Once again my darling red convertible was treated royally! Thanks to everyone who contributed to her 30,000 mile checkup and oil change. PERFECT!

Tommy

16 de sep. de 2013

I saw the car I wanted on their website and stopped in on a Saturday morning. Although, they were busy, Wes Whetstone was on the ball and I purchased my fourth vehicle from Mercedes Benz of Hagerstown. To top it off, I was in and out within 2 hours. They offered me a great price on the new vehicle and a great trade for my old one. I couldn't be more satisfied. This dealership has always gone above and beyond to provide a great customer experience. The cars speak for themselves but once you've dealt with the service department it will be hard to shop anywhere else.

E320 Diesel owner

14 de sep. de 2013

We purchased our E320 Bluetec diesel from Barry London at Hagerstown Mercedes and have always been happy with the car and the service. Recently our the external oil cooler ruptured and leaked out all of the oil very quickly. Adam and Alex explained what would have to be done and the estimated cost. When the car was done they had not only replaced the oil cooler, they took the time to steam clean all the engine components to remove any oil deposits so the car wouldn't smoke until the oil was burned away. It would certainly be embarrassing to drive a smoking Mercedes, The service was great and the car was returned looking new and running great, Marty and Alex took the time to go over the itemized bill and explain what was done and what they recommended for future maintenance, They identified things that were starting to fail but explained that they could wait since they were not serious problems at this time. I certainly recommend Mercedes owners to take their car to Hagerstown Mercedes to assure professional, reliable and efficient service.

Christine R

13 de sep. de 2013

Our car was towed to the facility and all involved provided service that was above and beyond (the towing company and MB Hagerstown). I received a call from the service department as soon as the car arrived and they fixed the car right away. They never disappoint.

lwilkerson

12 de sep. de 2013

We made contact through E-mail after doing internet research for a Mercedes GLK350 4 Matic SUV. I was fortunate to connect with Andre Taylor after a phone call. I knew the "best" price that we wanted to pay. As soon as Andre began to explain the car he had in stock and tell me the price they would pay for our trade in, I knew he was offering the best deal within a 500 mile radius from our home. I even had a local dealer from our home state tell me that Hagerstowm was practically giving the car away. Everything that Andre said that he would do he did it. Andre was very professional and knowledgable about the car, and it was a pleasure to deal with him. The day before we drove from WV to Maryland to purchase the car, Austin Shemon called and coordinated the financial aspects of the sell. He too was exceptional in his professionalism and knowledge. The day of the purchase, Andre explained the car's details thoroughly. We were very impressed with all the advanced features of the vehicle. Finally, Rob explained all the paper work in simple, understandable terms. He was also friendly, courteous, and professional. My husband and I highly recommend Mercedes-Benz of Hagerstown for an uncomplicated and enjoyable experience if you're ready to buy a quality, luxury car.

wangk0808

10 de sep. de 2013

The sales person, Barry London, was very friendly and knowledgeable about the vehicle, all other people at the dealership were all friendly as well. When we test drive on the vehicle, the people there looked after our kids. There was not pressure on us to purchase, it felt so comfortable to talk, negotiate to the sale person. We had very pleasant experience purchasing a vehicle at this dealership.

camuller2

10 de sep. de 2013

I would like to give Mercedes-Benz of Hagerstown and Barry London my sales associate the highest praise possible. Hagerstown Mercedes delivers with honest answers and a focus getting the car you want for the best price. I started with an Internet query on a specific vehicle and got strait answers. I drove up after work from DC, test drove the vehicle and drove off with it about and hour later. I got no pressure, no baloney and no ten trips back to the "manager." I did my homework and shopped at other dealers in the DC area and got by far the best deal on the vehicle I wanted. If you are in the market for a new car, do yourself a favor, make the drive to Hagerstown and see Barry London for your next new car. It's worth the drive.

Russ-Sprinter RV

1 de sep. de 2013

MB of Hagerstown far exceeded our expectations! Marty Guillion and Alex Folz provided exemplary customer service and care from beginning to end! While on a 6-week road trip to AK in our low mileage Winnebago Era RV with MB diesel driveline, we experienced problems with the turbo charger and EGR. While returning to southern MD we contacted MB and learned that MB of Hagerstown was an authorized service facility for our particular vehicle. Alex and Marty worked diligently behind the scenes to correctly diagnose the problem while keeping us informed each step of the way to a correct repair. The customer lounge was comfortable and the service facilities were exceptional, but by far the most impressive thing about our experience at MB of Hagerstown was how we were treated - courteously, with respect and always with our needs and well being in mind! MB of Hagerstown, Marty, Alex and the service staff are tops in our book! No place better!

jrh179

1 de sep. de 2013

This is the third new ML I have bought from Wes and will continue to buy from MB of Hagerstown and Wes in the future. He is the most friendly and easy going car salesman my family has ever dealt with and is always available by phone or email to answer questions. The car was inside waiting for me ready to go when I arrived and in less than an hour papers were signed and off I went in my new vehicle. Also, they offer free Mercedes loaner vehicles while your car is in for service. They even come to your house, drop off the loaner, take your car, and bring it back when the work is complete. Highly convenient. If you're looking to buy a new Mercedes, I would strongly recommend you call Wes at MB of Hagerstown.

toolequipment

31 de ago. de 2013

This was the most amazing car buying experience my wife and I have ever had. MIKE meet my wife and son to just test drive a BMW and Infinity then he suggested a Mercedes. He later called me to come test drive and I did. We both were hooked on the Mercedes. Mike's professionalism shines as he took the time to explain all the different features and how to work them as we test drove different models. He always had the car waiting for us when we arrived. Mike And Rob stayed long after hours and did not hurry us so we could test drive and finish the sale and all the paper work explaining everything. The negotiation for the trade-in was fun and fair. They make you feel like family during the whole process. I have been in sales for 32 years and know how customers should be treated. They treat their customers to an amazing experience. My wife and I were so impressed we will refer family and friends to go see Mike and test drive the car buying experience. You will not believe that car buying can be this fun until you try it. Dave and Kim Powell

Althia

30 de ago. de 2013

This dealership is a tremendous place to purchase from. Wes is great to with work with his professionalism and kindness took the stress out of purchasing another vehicle. This is the second vehicle we have purchased at the hagerstown MB and the experience has been above and beyond. Wes was so wonderful in understanding our needs and financial goal we wanted to achieve. The service department is also great they really are professional in providing great service and customer service. Thank you (Adam, Alex, and Tom).

Dave from Frederick

28 de ago. de 2013

We had an excellent experience in our purchase from Barry London and Rob Buchanan. They gave us plenty of help but a lot of room to try the vehicle, discuss it and the deal. They gave us an excellent deal on our trade-in. The primary reason we came to MB of H is the excellent service we have received since purchasing our first MB in 2004. We traded in a 2006 Lexus because of numerous recalls, problems and very poor customer service at Lexus of Rockville.Both Barry and Rob were great to deal with and I recommend the dealership highly!

RogerSteelers Fan

28 de ago. de 2013

Absolutely the Best in All Categories. The sales process was professional and clearly explained from start to finish. The sales representative was excellent and the financing process was very reasonable. Top Recommendation.

khogan11

28 de ago. de 2013

Mike was great. We had decided on an E class with certain features and he worked to find one that was not only just right, but also a slightly different color schemed interior that we liked better than our original choice. And he did all this leg work while on vacation! This is now our second MB from Mike and the Hagerstown team. We did not even look anywhere else.

jmlawson

27 de ago. de 2013

I had seen a 09 ML350 on the lot when I dropped of our 98 CLK320 off for service. After considering the age and mileage of the CLK my wife decided that i might be time to trade in for a newer model. I made an inquiry on the web site and was shortly contacted by Andre Taylor. After only a few telephone conversations we were able to agree on a deal for the purchase of the 09 ML350. Andre went at of has way to make arrangements for delivery that night. He took alot of time to explain all the features of the car and made sure we were totally informed before leaving the dealership. All this extra attention given to us by Andre was on his evening off. This was very much appreciated and was an example of the level of customer service this dealership offers. I would surely recommend Andre Taylor and Hagerstown Mercedes to anyone considering the purchase of a new or used vehicle.

MBFan

25 de ago. de 2013

The service quality on my 1st MB from Hagerstown MB is the reason I purchased a second car. Even though I bought the Benz from another dealer, I get outstanding treatment from Hagerstown MB.

DSevern

24 de ago. de 2013

Barry was great to work with. He was very knowledgeable about the car and gave us an excellent tutorial on its features. It was a pleasant, low pressure experience.

JohnK

22 de ago. de 2013

In for scheduled service, as always a good experiance, great customer service. Thanks.

Moosaki

21 de ago. de 2013

Always good since 1999. The facility just gets better. There is some merit in doing business the has been selling & servicing MB since 1957.

Bob

19 de ago. de 2013

Mike Lavrenchik is an excellent sales consultant. He is knowledgeable, professional, and understands the needs of his clients. My car buying experience was pleasant and enjoyable. I highly recommend not only Mike as a sales consultant but the dealership. I purchased my new ML 350 at Mercedes Benz of Hagerstown because of the outstanding service I have received during the last four years. The service department staff is courteous, professional and dedicated to providing clients with high quality service/care.

jrapppaportmd

19 de ago. de 2013

The entire sales experience with Barry and Mercedes Benz of Hagerstown was top notch. They were super accommodating during the sales process, and the delivery experience was very smooth. Barry made every effort to ensure we understood the vehicle we purchased and handled us with white glove treatment the entire time. I would highly recommend this dealership to anyone looking for a great experience.

yeyler

19 de ago. de 2013

First vehicle ever bought here. Experience was great. Wes Whetstone was the nicest Sales Rep we ever worked with. Showed interest although just buying a used vehicle. Can't say enough

mhofe

18 de ago. de 2013

I had been a BMW owner since 1986 and I owned my last BMW for 17 years. Mercedes had come a long way in styling, performance and reliability, and frankly had become a more appealing choice for me. I contacted Barry London about 2 years ago when I started considering make a change to Mercedes. I explained to Barry the car that I wanted to order and the timing that I was considering. Over the past two years Barry would contact me every few months to check-in and see how I was progressing toward an acquisition date in a way that was non-pressuring, and he always offered his services should I have questions during the timeframe that I had outlined.Fast forwarding to May 2014, I contacted Barry and told him I was ready to place a factory order for a 2014 CLS63 S AMG 4Matic, which had been introduced in the press earlier in 2014. This car had long been awaited, since it was going to be the first CLS model introduced with 4Matic. My timing was such that the vehicle had just become available thru the MB ordering system and MB of Hagerstown had a manufacturing slot available where we could place a custom order. Due to timing we had less than one week to finalize an order to capture the manufacturing slot for a July 2014 delivery. Thus, my car would be one of the first of its type delivered in the US. Even though some of the options were sketchy since they were so new (the first year for the "S" model, as an example), Barry was diligent and worked hard to make sure he had all the relevant facts so they could be reconciled against what information I had on the availability of options, etc.The car arrived at the Port of Baltimore on July 13, just prior to its official relase date here in the US. Barry worked daily with the MB Vehicle Proccessing Cernter (VPC) to tie down when the car could be delivered since it could not be sent to the dealer until the official release date. The car arrived at the dealer late on Saturday afternoon about closing time on August 10. Barrry took the time to snap a few photos and send them to me letting me know that the car had arrived, vs. waiting until the following week to say that the car had arrived. We scheduled delivery and everything went smoothly.I highly recommend Barry London as he always presented himself as being there to assist and not to pressure. His knowledge of the product line was excellent and his follow-thru has been outstanding. My hope is that now that I own my first Mercedes, the after the sale services will be as good as what Barry has provided for me to this point. Barry is all about educating his customers on the product and delivering on their expectations. If you are looking for a Sales Consultant that knows the products, Barry is you man.

Entropy71

16 de ago. de 2013

This is the best dealership I have experienced in 40 years of owning Mercedeses. They fixed a problem with my electric seat controls in less than an hour, washed the car and gave me a chocolate cookie, donuts and coffee, all for free! Wes (in sales) and Alex (in service) are very friendly and knowledgeable.

DSF430

15 de ago. de 2013

Wanted to buy a new Mercedes-Benz and initially chose this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership from walking in the door until driving away in our new car.

Chris

14 de ago. de 2013

Alex and crew actually fixed a problem with my car that 3 other dealerships could not. They also made sure the repairs fit my budget, and they made the entire process easy from loaner car drop off and pick up, to contact via email and phone. They are a pleasure to deal with.

Robert Marshall

14 de ago. de 2013

I will never take my car anywhere but Mercedes=Benz of Hagerstown ,after the way they treated me an, my wife . The service is like no other . I would recommend anyone !!!! THANK YOU VERY MUCH

Kim Rosenberry

12 de ago. de 2013

Adam Himmelwright was very knowledge and patient explaining my repair. MB of Hagerstown continues to exceed my expectations! Thank You!

Mlhcpa

11 de ago. de 2013

The overall experience was wonderful. The knowledge and friendliness that was shown was impeccable. Have used dealership for several years for sales and service. Each time we have called or visited we get the same service which is excellent

Andrea

9 de ago. de 2013

To my dismay, my car broke down. Roadside service was quick and great. No one was able to look at my car until the next day, but they did not have any loner cars. I was very upset with that because I had to miss 2 days of work. They did not call me back when they were supposed to. Can't understand how a dealership so big only has 10 loner cars.

Hagerstown

9 de ago. de 2013

100% satisfied with the service. Staff are very professional. MB of Hagerstown and their staff are head and shoulders above any facility I have deal with through the years.

Keith

8 de ago. de 2013

I recently had my Mercedes Benz serviced at the MB of Hagerstown. It was one of the best experiences at a dealership that I have ever received in my life. Adam Himmelwright handled every detail in a very professional manner. The service work was completed in a timely manner and the work performed was excellent. I would highly recommend this dealership to anyone.

Chuck S. eastern shore of MD.

7 de ago. de 2013

I can honestly tell you I have never had a better experience when it come's to buying a car. If your in the market for a car, new or used you need to check out Mercedes-Benz of Hagerstown before you go anywhere else, do not let the distance be an issue I traveled 100 miles each way. My salesman Wes Whetstone was the BEST you won't be disappointed.

builderbu

7 de ago. de 2013

I can not begin to tell you what a great experience it was to purchase my used Audi from Mercedes-Benz of Hagerstown. The vehicle was beautiful. I traveled 100+ miles each way (well worth it). The service I received was great and the people better. I can't say enough about my salesman Wes Whetstone a great person to deal with. If your really looking for a car new or used this is the place to go to hands down, you won't be disappointed. Good luck.

wvguy66

6 de ago. de 2013

I would highly recommend Mercedes-Benz of Hagerstown. My sales consultant, Barry London was highly professional and provided me with a plethora of knowledge about the brand and models. He spent time explaining all of the safety and convenience features of my new 2013 GLK. After shopping several other Washington, DC area Mercedes Benz dealers, it was refreshing to have a sales person treat me as a valued individual customer and not just another sales commission. That level of personal service is rare today and definitely appreciated.

Walter von Rautenkranz

4 de ago. de 2013

I have been dealing with MB Hagerstown for over 10 years and I wouldn't even think about going anywhere else. Thank You Alex Folz for always taking care of everything in the most professional manner. It is al pleasure to spend some time there and it's worth the extra miles driving there. Other dealerships in the area could learn a lesson on how to treat their customers. Thank you to all the staff at MB Hagerstown.

Lannonmr2

3 de ago. de 2013

Amazing experience. This is the fifth Mercedes Benz that we have bought from the same dealer and each time has been better than the previous one. Everyone was friendly and professional. Looking for a car? Yes, we would recommend (and have) to anyone

mdlinhag

3 de ago. de 2013

We were greeted almost immediately upon entering the Mercedes Benz lot. Our salesman Mike walked us around out on the lot, reviewing the sizes of the SUV's Mercedes offers and getting a feeling for what I would be comfortable driving. He showed us many of the features of each vehicle and even demonstrated which one was best suited for plenty of leg room in the back seat. He reviewed all of the added safety features german engineering offers. We went for a test drive in which he was able to show off the stability and ride of the vehicle as well as how Mercedes drowns out outside noise. This was helpful because he showed us things we wouldn't have thought to try on our own. This "sold" us on the vehicle. They were very fair with the trade in value they attached to our trade. Promptly we talked interest rates and length of term, and within an hour we were doing paperwork to take our Mercedes home the same day. Everyone was so professional and helpful, offering us a beverage and making us comfortable. I would tell anyone interested in a new or used vehicle to visit them. We have purchased many vehicles and the prices for the value far exceed what we have seen other places. I was very impressed and would be glad to refer family and friends.

Abbey

1 de ago. de 2013

Great service, thorough explanation of jobs done, timely.

LaJuan W.R.

1 de ago. de 2013

I recently had a repair to my car at the Mercedes Benz of Hagerstown facility. I knew the work would be of the highest quality but the additional customer service really left me impressed. The part for my car needed to be ordered, so the service manager suggested I have my car picked up from my home in WV and a loaner dropped off for my use until the repair was completed. I was so impressed with the ease at which the whole car exchange and repair process was performed. My car was returned to my driveway and the loaner was taken away without me ever leaving my home.

Anita

31 de jul. de 2013

I am an unexpected but happy Mercedes owner. I inherited an E320. Everyone kept saying try to have repairs done anywhere but the Mercedes dealership. Well, after hundreds of dollars at the local garages, I made an appointment at the Mercedes-Benz of Hagerstown. Marty was fantastic. He assured me that the repairs would be done first-rate and worth the money. He was right. What a pleasant experience!

Sandra S

31 de jul. de 2013

I had a very good experience with Hagerstown Mercedes-Benz. Barry was informative and helpful, yet did not pressure me. The overall process was comfortable and easy and I have already recommended them to others.

Art Spero

30 de jul. de 2013

The folks at Mercedes of Hagerstown always treat the customer with the highest respect, and the car with the best talent available anywhere. I have always had terrific experiences there, whether buying a car, or having one serviced. Hands down, they are the best Mercedes dealership I have been to over the past 37 years.

mmccull

29 de jul. de 2013

I had been researching vehicles for a couple of months and decided I wanted a used luxury/sports sedan. I had considered BMW, Audi, and Mercedes Benz. Living in Hagerstown I drove to the dealership on Sunday afternoon and became very interested in a 2010 Mercedes C300 4Matic that was on the lot. I emailed an interest to the dealership Monday evening about a test drive and received a prompt answer that evening. Barry, the associate that emailed me set up a test drive the next day. Barry was with another customer when I arrived, but Mike got the keys and a dealer tag and we were off on our test drive. When we got Mike went over a few things until Barry became available and rest was history. We worked out a deal, they welcomed us to the Mercedes Benz family, and are very happy for it. The staff at Mercedes in Hagerstown were very helpful and answered any questions and concerns that my wife and I had. I would recommend this dealership to anyone.

Charlene Yankees fan

28 de jul. de 2013

My experience was a great one. Everyone was very nice. Everyone was helpful. My wait, was a great experience. Over all my service at Mercedes Benz Of Hagerstown could not have been any better. I would deffently return for service on my Ml.

QUSE

26 de jul. de 2013

I WAS VERY PLEASE WITH MY TRANSACTION WITH MERCEDES-BENZ OF HAGERSTOWN. IT WAS WORTH THE 300 MILE DRIVE. I LOOKING FORWARD TO DOING MORE BUSINESS WITH THEM IN THE FUTURE.

ford0143

24 de jul. de 2013

Brian Connoley and Austin Shemon were extremely friendly and helpful. They were patient and answered all of our questions. When we went to pick up the vehicle, it was being detailed with final touches. They offered beverages and pasties a few times we were there and had a place for our two childred to play while we were signing paperwork. We were in and out in about 40 min. Once I got into my car to drive off the lot, I realized that they had also filled up the tank and gave us a large box of chocolate. We didn't even buy a Mercedes and still treated with kindness. Take it from someone who hates going to car dealerships, I would return to this one in the blink of an eye. Thanks Brian and Austin for making our expirence a memorable one!!! Love my car!!!!

Silver Spring

22 de jul. de 2013

Outstanding service and customer service as always. MB Hagerstown has never disappointed me. I refer people who are considering buying a Mercedes to the Hagerstown dealership and if anyone who owns one says anything to me about service, I refer them to Hagerstown.

OWEN C. HOPKINS

20 de jul. de 2013

ALL 4 OF OUR E-CLASS MBS ARE SERVICED AT HAGERSTOWN. IT IS SUPER SERVICE. WE GET EVERYTHING WE WANT AND NEED .... INCLUDING A COOKIE OR TWO. A SPECIAL THANKS TO ALEX.

Helen McGure

20 de jul. de 2013