TEM51

10 de sep. de 2013

I had recently purchased an 09 SL550 from Ritchie. I was in for a quick service when I saw the new 2014 E350. After my wife and I drove the car we both really liked it. With Ritchie's help I traded in our 2013 BMW and took the new E350 home that day. The entire staff at Mercedes of Kansas City made the process easy and enjoyable. A great group of people to work with.Terry M

MollyRon

4 de sep. de 2013

An attractive new lease agreement was offered for a 2014 E-350, and we ended our previous lease early. Julie was helpful, energetic and caring. It was a pleasure to work with both Julie and Dave Sherman. We have a beautiful new Mercedes with more features than the previous one. It was a good experience!

pjlundy

3 de sep. de 2013

Great experience all around. Although we had to wait a significant amount of time to get to the business office (busy day on labor day weekend) the overall experience was very good.

treasa

26 de ago. de 2013

An excellent experience. We were in the market to buy a new car. We priced the Mercedes Benz CLS550 and found this particular dealership to be very competitive. We would not have gone as far except Whitney was very aggressive in following up with us. We worked with Jessie Little who was very easy to deal with and provided a very positive sales experience. We did not have to play games. They were very professional and listened to our every concern. Exceptional customer service... and to us that means everything.

nanjaxn07

23 de ago. de 2013

Worst car buying experience I've ever had! Bought a used car from them. They scratched the paint off the rear bumper removing the prior dealer's emblem. I insisted they repaint the bumper. In doing so, they messed up the car emblem on the car. I had to wait a week for them to get a replacement and when they were putting it on the car, they messed up the paint AGAIN. It's been over a month since I bought the car and I'm still waiting for them to paint the bumper and replace the emblems. They caused all the damage themselves and apparently are too inept to fix it. To add insult to injury, when I went to the DMV to pay my sales tax and transfer my plates, the dealership had not given me all the necessary papers to do so. I waited in line for an hour for nothing and had to go back a second time. At this point, I just wish I had my old car back. I highly recommend buying elsewhere.

Nanjaxn07

23 de ago. de 2013

I purchased a used car from this dealership. When removing the prior dealer's emblem, they scratched the paint on the rear bumper. I insisted they repaint it. When doing so, they damaged the car emblem. It took them a week to get a replacement and when they were putting it on, they damaged the paint AGAIN! I bought the car over a month ago, and they still don't have the paint fixed and the emblems on. The body shop caused all the damage and is apparently too inept to fix it. To add insult to injury, I went to the DMV to pay my sales tax and transfer my plates, and the dealership hadn't given me all the paperwork I needed. I waited in line for an hour for nothing and had to go back a second time. I just wish I had my old car back at this point. I highly recommend buying elsewhere.

ARTHURWIENTZEN

8 de ago. de 2013

I recently purchased a Mercedes Benz 2013GLK on 8/2/13. Richie Sexton and Fernando Ricci worked with me and helped me. It was the most impressive consumer experence of my life. Friendliness, professionalism, warmth and knowledge of their products was special. If I could give this dealership and they're people a higher rating then 5 in each category I surely would. I have shared with my partners and my family and friends what a greatexperience this was. I have nothing but high praise for the people at Mercedes Benz of Kansas City. best regards, Arthur Wientzen MD.

whartonsprinter

2 de ago. de 2013

I expect a Mercedes dealership to treat me well, given the price of the vehicle and associated maintenance. That being said, MB-KC and especially Fernando Ricci have given service well above and beyond my expectations. From the sales experience (no pressure, just help) through maintenance (while expensive, it is reliable and well done), this is an outstanding dealership. I have purchased Jaguars and Mercedes' from a few other dealers and this is, by far, the best with whom I have been associated.BTW, I am not an employee or in any way affiliated with the dealership other than as a customer.

barrowsr

29 de jul. de 2013

Aaron and Dave were extremely knowledgeable. The pre-owned car selection was excellent. They made our purchase experience very pleasant. Oh - and we love the car!!

baxterk09

25 de jul. de 2013

Great customer service! Made the process very easy and enjoyable. I will definitely buy my next care from them without hesitation. Julie, Dave and JK were fantastic to work with.

Dlbrigger

23 de jul. de 2013

Wonderful experience! Everything was handled over the phone! Exceptional service from Andy and Dave! Thank you!!! This is my second Mercedes to buy from Andy! He is the best!

psampat

22 de jul. de 2013

Dwayne and the entire staff we interacted with at this dealership were professional, courtesy and respectful. They appreciated our time and respected our interests. Prior to finalizing on our car, I also visited 5 other dealerships, including Audi, BMW, Volvo, Infiniti, and found the service and respect provided by Dwayne and this dealership far superior to all of the other dealerships. The overall experience was outstanding. Sincerely,Piyush Sampat

brbird05

21 de jun. de 2013

Mercedes Benz of Kansas City and Julie Langton are awesome! I live in Omaha and had to work with them over the phone and the experience could not have been any better. Julie was very friendly and went out of her way to get me the best price possible on the vehicle that I purchased as well as answer any and all questions that I had in a timely manner. I honestly could not have been happier with Julie, the dealership and the vehicle that I purchased. Go check out the dealership and ask for Julie!

amakarov

30 de may. de 2013

It was an absolute plesure to work with Eric Radzins.He is fair, positive, and very professional. He cares about MB customers.I am coming back....and will tell my friends about my positive experience.

Audi buyer

23 de may. de 2013

I purchased an immaculate used Audi from Bob who made the buying process as easy as possible. Low pressure but interested in making sure that the vehicle was right. Finance manager was very accommodating and had all my paper work ready in advance so that I spend only 30 minutes with him before completing the sale. Bob even delivered the vehicle to me as I could not go to pick it up. All around great buying experience as it should be.

bobhoehn

10 de may. de 2013

The overall experience was just great! Everybody did a super job. We looked at several different models and took several test drives of the various vehicles.

ogden1384

26 de abr. de 2013

I bought my 16 year old daughter a 2007 Mini Cooper that quite frankly was really " Like New " after 6 weeks of looking at warmed over cars with 100,000 miles for $8,000 - $10,000 .... It would never have dawned on me to look at a Mercedes Dealership for a affordable used Car - Luck for me, I found the Car on Cars.com - a Loaded 2007 Mini Cooper with 66k mi - after searching dealership after dealership I was skeptical that a Car of this Caliber could be bought for $12,400 - I contacted Whitney by e mail - within an hour the Manager had called me -and I took a leap of faith and bought it sight unseen - When we picked the Car up the following Day - I was told it was Nice - but this Car was Like New - not a ding - Sitting on 4 brand new tires - seats looked as if they had never been sat in - I had seen so many at Best average Cars that Dealers wanted High Retail Prices on with 80K - 100K miles - It was hard to believe - Richie Sexton was my Sales Person - You could not ask for a Nicer Person - We only bought a $12,400 Car - But we were treated as if we had bought a $75,000 New Mercedes - The Car is Perfect - Zero issues .... I will start my next search with Mercedes of Kansas City - I doubt you can buy a Nicer Vehicle - Priced as well & I know you can not do so with the Delivery Experience - Whitney Buehler was our Internet Connection - Greeted us at the Store - Thanked us when we left and has followed up with us to make sure we were happy - When was the last time someone sold you a used car & called you back to see if it was okay ? Great Experience !

rlavelock

19 de abr. de 2013

Julie Langdon was the reason we purchased a vehicle from MB-KC. We first met Julie several months ago, but the dealer did not have the vehicle we were wanted. Later, we found the vehicle that we wanted at the other KC area Mercedes dealer, but we found the sales staff at the other dealer to be both arrogant and indifferent. So, we returned to see Julie and she eventually found a vehicle that worked for us and helped get the price to a reasonable level. She was pleasant, funny, and no high pressure - her sales manager was also helpful and friendly. Bottom line, the people at this dealership seemed to care if we were happy and were willing to deal as compared to the Kansas dealer who's attitude was "we have the product you want, so we don't have to treat you well." If our vehicle performs well, we will by our next one from Julie, too.

BigDog11

8 de abr. de 2013

This was our 3rd purchase of a Sprinter Van from Mercedes of KC in the last couple of years, and Ernie Temple has always come through and found us what we needed. He has always been friendly and helpful and always follows up with me and checks in with me at least once a quater just to see how things are going.

seymored

8 de abr. de 2013

We appreciated the straight forward sales approach,( no games ) and friendliness of your staff. We have used your service department for some time but this was our first purchase from MBKC. We would recommend this business.

anchi_12

4 de feb. de 2013

Had a great experience and love my car (C300 4MATIC). Julie worked really hard to find the car I wanted and helped with everything I asked throughout the process. Would highly recommend them!!!

KrisT

4 de feb. de 2013

Having originally spotted my future purchase on cars.com, I did go over and test drive the vehicle merely as a next step in my purchase process to see if I would even like the vehicle or fit. Well, needless to say, that was all she wrote. Julie, the sales rep, was extremely pleasant to work with and was very accommodating in her pursuit of the sale. Very low pressure yet encouraging. Even the Finance Manager, in completion of the paperwork was low pressure on service contracts and so-forth, but was also very informative and accommodating. Purchased a pre-pay service contract and intend to consider these folks first for any future purchases. Thanks MBZ of KC!

Wick

1 de feb. de 2013

My experience with the purchase began through the USAA Car Buying Service. Ralph Schweer contacted me by phone less than an hour after I completed USAA's online vehicle selection and pricing process. Ralph attempted to find an available vehicle that met my criteria but one was not available. I then met with Ralph and did a test drive of a vehicle similar to what I wanted. He told me that the dealership had a manufacturing slot available in early in January and by using it I could get whatever I wanted. I accepted that offer and now have the new car exactly as I specified and it was delivered a couple of days earlier than the date he originally estimated last November. Ralph kept me very well informed of the status of the car throughout the building, shipping, and delivery process. I met with Julie and Fernando when I took delivery of the car. Julie thoroughly described the features and how the dealership's service process works and Fernando prepared the paperwork and described various post-delivery maintenance options available. Overall, all three employees were very friendly, courteous, knowledgable, and helpful. There was never any pressure to buy or add anything that I didn't want and all aspects of the process were totally clear. The performance of each of the three exceeded my expectations and compared to the numerous other new cars I've purchased from other dealers in several states, they are absolutely the best. My overall experience was superb.

the9411

30 de ene. de 2013

This was the third vehicle purchase from a dealership for my wife and me. We had a phenomenal experience and will be making sure to recommend everyone we know to this dealer.

tslebodnik

23 de ene. de 2013

I had a great experience at MB of KC and would definitely recommend someone who is looking to get excellent customer service and get things done in a timely fashion to stop in. I had limited time frames to get the new car purchased due to a busy schedule and still got things wrapped up in a timely manner. To ensure a legitimate customer experience, they went came and picked me up and made sure I was comfortable the entire time. I greatly appreciate the effort the team put in. A lot of moving parts and still made it happen. Thanks again to MB of KC.

Mercedes-BenzRaider

23 de ene. de 2013

Julie was great in helping us out and making a decision on the purchase of my wifes 2013 E-350 4Matic. It was a present for my wife for our 40th wedding anniversary. She was very informative and detail orientated throughout the entire process.I personally know associates at other dealerships in California, N.Y. and Florida. After meeting Julie, answering the right questions and quick to respond to questions who could say no. She is a nice person and very professional, had all the documents ready and the process was completed within a couple of hours.I have already recommended her to our friends and family, locally and out of town. Ruben Ambriz

Michael Goodman

10 de ene. de 2013

I have purchased many cars over the years mostly NEW, but I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purchase. I had a couple issues that I wanted addressed, and he quickly got them fixed the following business day! I would recommend this dealer for NEW and USED purchases, they are top notch!

NorbertRuss

2 de ene. de 2013

This was the fastest and most efficient experience for buying a new car.Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales person and he managed to prepare all documents ahead of time. As promised we were out within one hour! Thanks.I like my new car.

Leawoodcliff

31 de dic. de 2012

I worked with Dwayne Giles on the purchase of a pre-owned S550. Dwayne is professional, informative and not at all pushy. It was a great experience.

bb66514

29 de dic. de 2012

I found the car I was looking for with a search on cars.com. I contacted the sales person, he was very helpful and recommended getting a pre-approval to save time on our visit to the dealership, which was 2 1/2 hours away. On the day we went to pick up the car he was not there (Christmas weekend), but were greeted by his co-worker who was expecting us and new us by name. The whole process was painless and getting the pre-approval saved us probably an hour wait at the dealership. Overall a great experience.

bb66514

28 de dic. de 2012

I talked with Ralph over the phone and he set everything in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the car was all ready and having the pre-approval cut about an hour wait at the dealership the day we signed the paperwork and picked up the car. Ritchie filled in for Ralph the day we went to the dealership due to the holidays and helped us finish off the deal without missing a beat.

M-B Diva

28 de dic. de 2012

Julie is a fabulous sales woman who worked hard with attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. I have purchased approx 20 Mercedes-Benz in my life and she was by far the best purchasing experience I have ever had! I have already referred a handful of family and friends to her and she has given them the same personalized care I received from her! Shauna Macauley

dclassicd

27 de dic. de 2012

Salesman, Aaron Butler, was very helpful and courteous. Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our questions, he would find another sales associate who could help. Overall great experience.

Rylant okc

20 de dic. de 2012

Great experience. Drove from out of town to pick up a car. They helped make the process quick and easy. Would recommend this dealership to others.

GregRamsey1

20 de dic. de 2012

I can't say enough about Dwayne. A easy going great guy who makes buying a car a stress free process. If you get the chance to visit this beautiful car dealership I suggest you ask for him. They have a great selection and fair prices. It was a good experience. Thanks Dwayne!

Antonio Alibrando

9 de dic. de 2012

Dwayne made the experience very pleasant. He worked with us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with.

cherileeward

5 de dic. de 2012

I purchased the Pro Pack for my newly purchaed vehicle. When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for the first Pro Pack installation. My "free" loaner car cost me over $47. I drove the loaner car less than 15 miles but I had to rent it for 1 1/2 days, which is how long the Service Department kept my vehicle to intall the Pro Pack. On the second day, I waited all day for a telephone call to say that my vehicle was ready. Finally, about 4:15 pm, I called to see if the vehicle was ready. I had left 2 telephone numbers, where I could be reached, but no one called to tell me the vehicle was ready. When I brought in my vehicle, I showed the Service Tech the ding in the vehicle's body that the salesman and I had noticed when the vehicle was sitting on the dealership's lot. The Service Tech noted the ding and said it would be repaired.When I picked up my vehicle, the ding was not even touched. I informed the Service department that this ding was not fixed. They said they would call me when the Dentless Removal person was available. I have yet to receive that telephone call informing me about the Dentless Removal person's schedule. I have learned my lesson about "loaner" cars from this dealership. Even though I will need to take off work for another Service Visit to have the ding removed, I will never use a "loaner" car from this dealership again. The salesman, Fernando, was great and I appreciated working with him. I only had issues with the Service Department.

daved1130

20 de nov. de 2012

Fernando was my salesperson and he was excellent. I did not have a very good experience on my first purchase there and thought I would never be back. Fernando personally changed my outlook about this dealership. He was quick, direct and personable. He is our new sales guy! We have purchased 3 new vehicles in less than 2 years and most likely will continue to purchase from this dealership. Dave Sherman is the best. The finance part of the deal can be dreadful and he made the exchange pleasant and quick. No over the top pressure, explained all of the options thoroughly and respected our time. In all of the years of purchasing cars, this was the best experience from beginning to end. I am so glad I gave this dealership another chance. I will now refer friends to this dealership specifically to Fernando. At the end of the day, I purchased the "exact car" I wanted and I love it! Thanks Fernando and Dave.

kareljk

16 de nov. de 2012

This dealership has always and still does make us feel like their most valuable clients! This is not the run-of-the-mill dealership and/or car brand. We are very happy return customers. We see no room for improvement in any area.

tobes42

13 de nov. de 2012

Brain is always helpful and very friendly. Will listen to any concerns and have his techs look into it. Very prompt on returning phone calls and always enjoy visiting MB of KC because of him.

Handelfamily

21 de oct. de 2012

We have purchased 2 vehicles from Julie in the past 6 months and she has been phenomenal! We will continue to do business with Julie and refer our friends to her.

mseck

19 de oct. de 2012

Julie is absolutely the best sales person I have ever worked with over the many years of buying high end German cars. She was extremely knowledgeable about all of the performance aspects of the car, and made sure that it was a car that I would be happy with based on my needs and driving habits. Our negotiations were always professional and she was always true to her word on every promise. After-sale training was great. Overall, she is a must see at MB of KC.

Kennaadiga

30 de jun. de 2012

Plan to continue with Julie for all future cars! Best dealer I have ever worked with! Fast, efficient, and friendly to deal with over the phone and in person.

cptrainey

21 de may. de 2012

Jesse has been short and patronizing to me since the day I went into the dealership for the first time. It has not been a pleasent experience. It has been 2 weeks since I got the car and the paperwork is not done yet. I live in Columbia so I have a drive that I will need to do to do that and by doing that I have to wait to get the second key to the car I was promised.

MKS owner

17 de may. de 2012

They made buying a used car exciting. Julie is wonderful and I would recommend anyone looking for a great experience to go and look around this dealership. You will not be disappointed.

ActionHVAC

3 de abr. de 2012

The salesman was extremely helpful and knowleable. He showed me every option that was available. He helped me pick out what would work best for my business. I couldn't have asked for a better salesperson.

sherry

29 de mar. de 2012

Dave, was very easy to work with and made the puschase easy! I look forward to working with him in the future. Many thanks, Scott

jbeaudoin19

28 de mar. de 2012

What impressed me about the experience is that the car I purchased, which was beautiful, had some things wrong with it that the dealer did not expect when they took it in on trade. The mechanics had identified several items, some hidden to a potential buyer to fix, and the results would normally have sent the car out to auction. Because I was in love with this car, they performed 2 miracles. 1) They repaired everything on the vehicle they found wrong in addition to the additional items I noted. 2) They were able to work with the banks and using my good credit to get a phenominally low interest rate totally unexpected on a vehicle of 10 years in age.An additional bonus as this was a used vehicle was that they had the original owners manuals and both keyless entry key remotes where many locations only have the one key available and sometimes don't have the owners manual.The result of having to perform the required repairs made any reduction in the asking price for the vehicle impossible, but this was a trade-off I was willing to make. The go ahead on a deal to make the repairs occurred Monday late in the afternoon and repairs were completed Saturday. The vehicle computer to regulate oil change intervals was not reset, but they will take care of this at no charge when I bring back.Richie was very friendly and accommodating. The test drive route was sufficient to get a good feeling for the vehicle. Some functions were unknown by the sales team as it was a used BMW at a Mercedes dealer and this is to be expected. When I finally did come to pick up the car on Saturday, Richie had some limited availability as he was also trying to work with other customers at the same time.Overall, the dealer could streamline the sales process slightly as there were times I was waiting doing nothing, followed by time I had to spend filling out a credit appllication, which I could have done while waiting on answers during the negotiation phase, etc.There was some intial confusion in the purchase process because I identified the inventory of the vehicle originally on line. The Aristocrat Motors website consolidates the used vehicle inventory from the Kansas City, Missouri location and Aristocrat Motors on the Kansas Side. Since I was on the Aristorat dealer website, I originally drove to that location only to find out that the person I spoke with on the phone and the vehicle was at the Kansas City location. I'm sure I missed something on the web, but this aspect caused some confusion and extra driving and I mention this in the case they can take a look at making this distinction of inventory more obvious somehow.Presentation of the delivered vehicle was good as they had it detailed and indoors for inspection and the tank full of gas. Overall, I'm happy with the experience as the sales team met my requests and expectations before I left.

Patlconner

22 de feb. de 2012

I took a test drive & one hr. later I was a new class-c owner.It was a very easy & comfortable transaction.My sales lady was very professional, knowable.I would recommend K. C. Mercedes .Thanks again, good team work.Pat C

Gerry9999

18 de feb. de 2012

Very responsive, very attentive crew. All dealings done via email, until car was picked up. Very professional, very thorough. Cut the best deal on the vehicle, too. Much better than Molle, Baron or sister dealer Aristocrat.

tedinkc

14 de feb. de 2012

This was the best car buying experience I have ever had. I have been working with Ernie for about 9 months to get the right Sprinter. He has always been friendly and I never felt pressure to buy before I was ready. He would check with me to see how I was doing and if I was still interested, about once a month if I hadn't talked to him. He called me to say the dealer was ordering in a Sprinter with the equipment and color I was interested in and that I shouldn't feel obligated to do anything. When I was finally ready to buy I wanted a different color and Ernie was able to get one from a dealer in Wisconsin with the equipment that I had to have.

Carla Murphy

8 de feb. de 2012

Our Salesperson was informative, caring and very helpful. He discussed our needs and helped us make the right decision for us. Everyone else was extremely helpful and friendly. I look forward to doing business with them again. Thank you!

ecrawford

7 de feb. de 2012

It is nice to deal with an organization that believes in providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they have to, but they also give high quality service.

nobe1003

3 de feb. de 2012

Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new?????

fanta

24 de ene. de 2012

Beautiful dealership, friendly sales team, reasonable follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB.

Dwadcox

15 de ene. de 2012

I will never go to this dealer again because of the finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He waited two days to get back to me, and if I had'nt called him, he would of never called me. Although Keven Kious was a great salesmen, after dealing with Tony Allen, I would advise anyone to go to another dealership.

serferockism

13 de dic. de 2011

The whole process of getting in to a car was great David showed us all the different options we had, he was very helpful and patient during the selection. Our car buying experience had been the best we had every had. Thanks David

Preichert

30 de nov. de 2011

My father in law found this car for me (I am in Charlotte, NC) and Jesse was fantastic to work with. He went above and beyond to make sure we were satisfied with the car. I would highly recommend Jesse to anyone looking to purchase a car.

JVK

30 de nov. de 2011

OVER ALL THE EXPERIENCE WAS GOOD. ANDY WAS HELPFUL AND KNOWLEDGEABLE. THE SALES MGR WAS DECEITFUL AND NOT PROFESSIONAL. HE DELIBERATELY MIS-REPRESENTED THE "DOCUMENT FEE"I AM SURPRISED TO FIND THIS PRACTICE AT THIS LEVEL.HIS ONLY DEFENSE WAS "ARISTCRAT'S WAS $350.00".

RonV

24 de nov. de 2011

During the car search process Kevin provided the facts about car options, went over all the features, options and advangtages of the car. Kevin's approach was finding out what I was interested in, answering questions and being helpfull to me when I was looking and driving cars. When I took possession of the car Kevin explained how to operate all the features in great detail, and followed up to make sure I didn't have any other questions.

pzarookian

23 de nov. de 2011

My experience at MBKC was overall very good. Pricing on the car was agreed to with a minimum of back and forth, and Andy's follow up on questions has been excellent. The car (pre-owned) needed wet sanding and polishing. It looked like new when delivered. I am very pleased.Only negative, a small one, was to $199 dealer fee they tried to lay into to the deal. They gave in without hesitation, but I am amazed that a dealer of this quality would have an add on like this. Where else do you negociate a price and then have the retailer tack on a fee?? It is just dumb.

SUV shopper

21 de nov. de 2011

They made the car buying experience easy. They were straight forward and transparent. It's good to know that all car dealerships haven't lowered themselves to smoke and mirrors. When the time comes for my next auto purchase I will be looking here first!

twteasley

19 de nov. de 2011

We came over from Olathe to simply test drive a specific C350 Sport Sedan with no expectations of actually buying. Our previous car had been totaled in a collision a month previously and we had not decided on a replacement. Dave Sherman took us for a test drive in the M-B and then since I have a preference for a Coupe body style, he had us drive a '08 BMW 335i. Both were very nice cars as one would expect. We decided to purchase the M-B due to a good price and the extended warranty provided by the Mercedes Certified Pre-Owned program. Dave was able to also provide us with fast loan approval and a very good interest rate. We were able to drive the car home that very same night. I highly recommend this dealership in general and Dave Sherman in particular.

jimasteele

27 de oct. de 2011

The customer service was outstanding. Kevin was very kind and helpful. I would recommend him to anyone that has a need for a new or gently used car. Jim Steele - Columbia, MO

rykar47

22 de oct. de 2011

Dave Sherman was a very likeable, knowledgable and honest person. We were in the market for a new or used automobile, and our decision came down to the E350 we eventually purchased, or a brand new vehicle from another dealer. I can honestly say that Dave's excellent work in selling us the E350 and getting us financed is what made the difference, and resulted in our purchase of the used E350. In my past experience, buying a new car has been an unpleasant experience, but Dave made it enjoyable. With regard to the dealership, it was new, clean, roomy, and the service bay was incredible. I was very impressed with the post-sale services available, such as the free car wash, and other service options.

Lftrott

19 de oct. de 2011

Purchased a certified car. Someone did not drive the car. Very rough pulls bad. Brought in to get resolved. Have to bring back in not resolved

megan.wiseley

4 de oct. de 2011

I had a great experience and I would love to purchase my next car from them again. Everyone was helpful and very friendly. I couldnt ask for anything more.

Lturnerc300

29 de sep. de 2011

Experience purchasing my new car was one of the best I have ever had. I was treated with respect, always greeted when I walked into the dealership, and was given as much time as I needed to make a decision. Dave spent a lot of his time finding just the car I wanted with my requested extras plus helped me get a very fair price. He spent over 1.5 hours during delivery of the car to make sure I understood everything and offered to spend more time if needed. I specifically decided on the Benz over a new Audi because of the dealership experience and look forward to a long relationship.

georgiaosuch

6 de sep. de 2011

The issues I have is the quality of a new car lease. I have hail damage, my windshield is damaged and a hook on the inside of my car was broken off which I didnt see till the morning after I bought my car. The day after I bought my car the battery died so I needed to have my battery jumped and then I had to drive around for 40 minutes wasting both my time and my gas.3-days after buying my car the "Service A" light came on saying it needs service with only 2oo mile on the car. I think when you are buying a $60,000 car you should be able to drive it off the lot with no issues. I also believe that I should not have to waste my time at the dealership dealing with so many small problems. The dealership should make sure that the new cars on their lot are ready to be sold!

KathleenWatkins

5 de sep. de 2011

I already had my mind set to purchase a Smart Fortwo, but wanted to do a test drive to be 100% sure. Dave was more than helpful on one of the hottest days of the year. He understood that I had already researched what I wanted on the car and did not try selling anything more. I LOVED the fact that he was just as excited as I was about putting together the color and options that I wanted. I was honestly pretty shocked that, after saying I would be back the next week to sign papers, he had full confidence that I would. Most other salesmen would look at that as a customers excuse to leave. The overall experience was so fantastic. The other members of the sales team were very friendly and stopped in to chat as we waited on phone calls. The team at MBKC treated me like a guest at their home. Courteous, Friendly, and Helpful are just a few of the words to describe them! Great Place!! 5 stars!!

cmache

25 de ago. de 2011

I visted this dealership to purchases a pre-owned certified vehilce and all employees with which I interracted where very polite, courteous and professional. I am a tough negoiatior, yet the negotiation process was very pleasant. I have not yet utilized the dealership for service so I cannot render opinions on that yet. So for I recommend them highly.

cobraahh

7 de ago. de 2011

We were looking for a car and going to Mercedes-Benz of Kansas City was a easy painless experience. They worked well with us on figuring out numbers and were very friendly!

joe2772

29 de jul. de 2011

I am from St. Louis, MO and was in Kansas City visiting a friend. Went to MBKC just to see what inventory they had. Had been shopping off and on in St. Louis for 4 months with no luck in finding the car I wanted and I did not care for the experience at all. St. Louis has 3 MB dealerships and found that MBKC had the model I was interested in. Took a test drive and went in to get more information with Fernando and found that they worked with the USAA purchase program. After they explained the offer I really got interested. They offered me a fair trade-in price for my car and next thing I knew I was driving a new E class back to St. Louis. This was the best buying experience that I ever had with a dealer. Fernando was very professional and knowledgable. I felt they wanted to make the sale but were concerned with how comfortable I was. Tony Allen explained the offers after the purchase and I never felt that I was being "sold" in any way. I would refer any of my friends to Fernando anytime. Am very happy with the car and the whole experience.

RogerDawson

4 de jul. de 2011

Julie was awesome to work with!! She was thorough and patient as we made our decision on which vehicle to purchase. I would recommend you purchase at this dealership and ask for Julie.

bartd24

28 de jun. de 2011

I worked with Fernando Ricci at Mercedes Benz of Kansas City. Both he and the finance manager Tony Allen were great to work with. They were straight forward, honest, and very personable and professional. My preconcieved notions of going to a Mercedes Dealership in that area of town were completely wrong and off base (if you are from outside south JoCo I think you know what I mean). I was probably buying the cheapest car on their lot, and I felt like I got the same treatment as someone who was buying a top-end Mercedes. They worked with me on my trade and got me the best finance rate available, and I enjoyed the perks of buying from Mercedes even though I bought a Toyota. I couldn't be happier with the deal I got and with my new car. I would definitely recommend them to my friends and family and anyone in the market for a new car.Thanks.BartKansas City, KS