Benz ko to'

26 de ene. de 2016

Sales person is so accomodating warm and friendly! They know everything we asked bout the car benz.... An unforgettable early birthday gift given by my hubby and son on my birthday ( feb 17 ) !

CClarke

20 de ene. de 2016

I just purchased a 2016 C 300 4 Matic with North Lake Mereces, Tucker and DeMarcus provided outstanding service, pricing, and follow up. They went above and beyond the normal experience to ensure I was 100% satisfied. I would recommend the North Lake Mercedes team to all my friends and family. I look forward to doing business again in the future.

benz driver

12 de ene. de 2016

Had no problems buying my Mercedes here but the salesman promised free car washes any time, whether I was getting service or not. That would be nice if it were true. Not long after I bought the car, they said they're only washing cars when they're in for service. They talked vaguely about building a big new car wash for all their dealerships at Northlake, but it's been about a year and this car wash exists only in their imagination. Hope to see it in my lifetime because it's a nice perk.

piano girl

9 de ene. de 2016

The experience was fine. We really liked our salesman. Of course it would have been nice to streamline the time - it always takes forever to get everything in place to purchase a car. It would be great to be able to complete some of the process online before we actual we went to the dealership.

StephEW

28 de dic. de 2015

Literally....they roll out a red carpet when they pull your new car into the showroom. :) Second time buying from MBNorthlake & this was just as fantastic as the first. Brad asked great questions to really get a feel for what I wanted & then did his best to make that happen. Rob was our sales guy last time, and handled all the paperwork this time. Quick and efficient without a lot of hard sales pitching. Tariq did an amazing job covering all the features, respecting I already had a Mercedes, and didn't bore me with stuff I knew. I've leased a lot of vehicles in the last 15 yrs and MBNorthlake takes the cake for service and support. Highly recommend.

Ron B

12 de nov. de 2015

I stopped in while in the area and was immediately impressed with the beautiful facilities and courteous staff. I knew exactly what I wanted including options. I was impressed that the first car they presented was a low mileage car, 10 months old, in like-new condition that met my description and the price was way less than the same car new. We negotiated a few things and I feel like we settled on a win-win scenario. The process was painless and professional. The day I took delivery they could not find the second key but assured me they would. I got a call a few days later saying they had ordered a new key and I just needed to come in for programming and pick it up. This is my first Mercedes but I think it won't be the last.

gunner2516

15 de oct. de 2015

Excellent from the time we walked in the door to the time we left with our new car. Looking forward to good service at our next visit.

Sharanthenurse

1 de sep. de 2015

They tried to rip me off, they made up things that needed doing,validated. By another MB dealership.seemed as if he thought I wS clueless

ACH

1 de sep. de 2015

Mercedes of NorthLake has awful customer service! My husband and I have called to speak with the service manager and employees on multiple occasions about getting some repairs completed on my car and NO ONE has ever called us back. We do not live in Charlotte so it is not convenient to just stop by. We are tired of trying to speak to someone and we just get sent to another voicemail. I would not recommend spending your money or time on this place because they obviously don't care about the customer's needs!!

JT

8 de jun. de 2015

Vehicle purchase: 2014 CLA 250Outstanding customer service from the entire team at MB of Northlake! I strongly feel this dealership will work with you in order to reach a price agreement you can be happy with for a vehicle and they can be happy with for a sale.I want to recognize in particular Chad for his excellent step-by-step assistance in the vehicle sales. Chad's warm and receptive demeanor allowed for a seamless, enjoyable, and stress-free vehicle purchase. I never felt pressured by Chad or the MB of Northlake management when it came to making a deal. All parties were respectful, professional, and courteous. It was a no-rush, no-forceful purchase process. I will purchase another vehicle from them.

AATML350

30 de may. de 2015

My first experience with the service here wasn't great. However, the service manager Kelly, went out of his way to take care of the issue and made sure that I'm a satisfied customer. To me that speaks volume because he didn't have to do anything, but he tried. The fact that he shows that he cares about his customers means a lot. He kept my car for few days to run more tests and took care of the issue. Good know there is still that good o'le customer service

Pat from Cornelius

11 de may. de 2015

A wonderful experience dealing with Northlake and especially, Jim Bennett. He was very knowledgeable, professional and a delight to work with. I will recommend him and the dealership to my friends for future purchases. Pat from Cornelius

marinegirl

2 de may. de 2015

Brad was an awesome salesperson. So knowledgable about the C250 Mercedes that I wanted, and very courteous and respectful. Rachel went over all the amazing functions of the Mercedes I purchased with the precision of a surgeon. Chad in the service department was so accommodating and respectful.I can't say enough about how I was treated at Northlake by all the crew. They made me feel like making my dream come true about owning a beautiful Mercedes Benz was their mission. They took care of me with style and class!

Corptype

11 de abr. de 2015

The customer service was horrible the associate that I spoke with was rude and very unsympathetic for my situation.. He told me that it wasn't his fauly that I was there ! Lol

jpandw

27 de mar. de 2015

I worked at a dealer so I know all the inside stuff that goes on. This dealer is awesome! No hidden surprises, Daniel Rodriguez was totally up front with everything, made this car buying experience one of the best I've had and I have bought roughly 15 cars over the years. Thanks Daniel!!!

Mikeyjeep

12 de mar. de 2015

I bought my new C Class over the Internet and Phone. I live in Boston, MA. the level of service I received felt like I lived down the street. Danny was very easy to work with, and in constant communication. Highly recommended!!

kevin

11 de feb. de 2015

I had a wonderful buying experience at Northlake. Brad was very knowledgable and helpful during the whole process. I would recommend buying your next vehicle from Northlake.

Carmen

9 de feb. de 2015

Went to Hendrick on Independence Blvd and they did not want to make a deal, but Northlake sales and customer service were great and they listened to what we were looking for and what our budget was and was able to work it out to our satisfaction. When I'm ready for my second MB, I will definitely go back. Tucker, Danny and the team were great! Thanks!

Tracie

9 de feb. de 2015

DeMarco was a pleasure to work with and went above and beyond the call of duty to help us find the right car and make a good buying decision. Excellent experience! :)

Napar

2 de feb. de 2015

Brad pulled it all together for us! We went in for service on my older C250 and after being introduced to the new C300, fell in love with it. Brad found the exact vehicle we were looking for and detailed all the options available to either buy or lease. Together with MB outstanding Customer Loyalty program, we were able to drive away with this beautiful car, while experiencing savings we never thought. The whole Northlake Team has really made buying and servicing our vehicle an experience we can look back on with a smile and assurance that our best interests are foremost.

bkstyle70

31 de ene. de 2015

From the time we walked up to the front door up until the time we left we were treated like worthy customers. Our sales person did what he had to do to make sure I was satisfied which I can definitely appreciate!

oscarp

26 de ene. de 2015

The whole team out of the Mercedes of Northlake has been fantastic in every part of the process. Since the day I arrive to get a quote their focus on the customer has non equal. Yahoosh was the main contact and the main reason I preferred to buy a Mercedes over other brands. He walked me thru the process in the right way showing me the benefits of getting a car like the one I bought. The overall experience demonstrates why this dealership and brand is above all the others. Every single person I dealt with was amazing and I have receive follow ups from them all to be sure my overall experience remains at the same level of satisfaction. Amazing job!

EdDimmette

23 de ene. de 2015

Danny was an outstanding sales associate and cared about putting us in the right Mercedes. He understood the product and was very knowledgable in giving us the information. Tiarra was very friendly and helpful in showing us the features on the new car!

JPCov

22 de ene. de 2015

I've reached one of my life milestones. I am a brand new owner of an E-Class BlueTec Mercedes Benz. Diesel baby!! This is my first Mercedes and I'm loving every minute. Danny Rodriguez, client advisor, Mercedes connoisseur....you are wonderful! You answered all my questions with patience and professionalism. Your knowledge of the MB is very impressive. Really appreciate the little things you did too. Using Parking-Assist, getting my ipod synced....you know the important stuff. There are so many features to this car it feels brand new every time. And, love getting the free courtesy car washes!!Rachel Westmoreland, thank you for the tutorial and videos! You are awesome.You guys at MB Northlake are top notch. Appreciate the great service. It's second to none and looking forward to a long-term partnership with MB Northlake.Gotta go......and drive my new Mercedes Benz.....Diesel baby!

Jfinney

21 de ene. de 2015

Rob was very experienced and knowledgeable but most of all he was not pushy. He was not trying to sell us on the most expensive model...just which one suited me better!

jerelljose

10 de ene. de 2015

Tiarra Stephens was an outstanding product specialist. she assisted me with all my needs. she is a wonderful asset to the Hendrick Northlake Mercedes team and should be commended for her excellent customer service and technical skills.

krbens

30 de dic. de 2014

I worked with Alexis Greene at the dealership, and she was the most pleasant and easy to do business with sales person I have ever dealt with. Even though, I wound up not purchasing a vehicle from Mercedes-Benz of Northlake, my experience was excellent and I will definitely come back the next time to purchase a vehicle.

easydraft

26 de nov. de 2014

Rob B was an excellent sales person. He is very professional;and no nonsense.. I would definitely recommend working with him if you are in the market for a Mercedes Benz. Also, I worked with the GM of the dealership - Brian Porta. Brian is also a really down to earth and genuine. He helped make this a great experience. I can see why this dealership is rated top notch - starts with the GM

GLlover

15 de nov. de 2014

Alexis Greene and Jahmal Hemphill are the best. Alexis stayed with us from the test drive to the delivery of the vehicle. There was a problem getting the vehicle from Ct., but Alexis got it here.Jahmal, went over all the details of the car with us. He made us feel very comfortable about asking questions about things were not sure of.Both Alexis and Jahmal made the process of buying a new car very painless.They are both great Client Advisors and hope they stay for a long time.

paultolmie

15 de nov. de 2014

Brad Comfort did a fantastic job guiding me through my ML 350 lease. His non-pressure approach and thorough knowledge of the vehicle were superb.

buckeye in NC

10 de nov. de 2014

Been shopping for a new car for over a month. Brad Comfort and the entire team gave me a great value on a great new Mercedes. I've done business with Mercedes dealers in Ohio, Colorado, and Florida. and this has been the best experience yet- and that's no small feat!I couldn't be happier! Thanks Brad!

SK Faber

4 de nov. de 2014

It was time to trade in the old Mercedes and pick up a nice new "previously owned" vehicle like a Honda or Toyota. I've always had a trusted, first class service experience with the pros at Mercedes-Benz of Northlake, exceptional people like Taylor Martino. Taylor turned me on to Brad Comfort, who was interested in my old Mercedes as a trade-in, and I told Brad what I was looking for, what I was prepared to spend, and asked him to make it as easy and painless as possible. He delivered the goods: he found me the perfect Honda sedan, a 2012 model with 29,000 miles and excellent condition. It was a real beauty and had everything I could possibly want. He walked me through the sales process in a few hours, I got a very good price, and I drove off in my "new" car in less than a week. He went the extra mile for me, found me my dream car, and cut out all the hassle of looking around for a good buy that met my personal needs, he took care of the sale of my old car and expedited a solid financing and protection package for my new Honda. No headaches, a seamless experience that exceeded all my expectations. I've come to trust the people at Hendrick for their dedication to serving each customer's needs. Pros like Brad exemplify that trust and unhesitating commitment to customer satisfaction!

mattschilds

31 de oct. de 2014

Pretty rare I enjoy doing business with a car salesman or car dealership. Rob Bacharach and Mercedes-Benz of Northlake were a pleasant surprise. They will always be the first ones I call when I am in the market for a car.

srhardy11

30 de oct. de 2014

Rob Bacharach did a great job helping me figure out the car I needed. Very attentive to detail and genuinely cared about finding the right car for me. Thanks, Rob!

cdosborne

27 de oct. de 2014

This is my first time buying a Mercedes-Benz. The whole buying experience was over the TOP!!BEST buying experience I have ever received from a dealership in the Charlotte market area.Brad Comfort, my Client Advisor, was Excellent!None of the back and forth and games other dealerships put a buyer through, so they can wear you down mentally to buy their car. No pressure sales, Brad worked hard to get me top dollar on my trade-in car, and got me in a CPO Mercedes that fit my budget. I plan on buying my wife a CPO car from Brad next year. If you thought that you could never afford to own a Mercedes-Benz, I seriously would re-think your decision. Give Brad Comfort at Mercedes-Benz of Northlake a chance to change your mind.

Mauraq

21 de oct. de 2014

This is my second time purchasing a car from Mercedes Northlake and like the previous time, I had an amazing car buying experience. I worked with Rob Bacharach again and he found me the exact car I wanted. The funny thing is I was just there for service and really had no intention of buying a new car. Rob, as always, was friendly, professional, and knowledgeable. I can say that being a woman buying a car is usually a frustrating experience. I am a professional in the financial industry but that is not how I am usually treated. I find that many people in car sales "talk down" to women as if they do not understand cars or loans / leases. Rob is not like that - he treated me with respect and earned my trust when I purchased my first car with him. The car buying experience was easy and hassle free. When I went to pick up my car, they spent the time with me to go through all the details to make sure I knew how to work all the new gadgets. I felt truly like a special customer as my car was in the showroom with a giant bow on it. Taking a picture of me next to it and emailing it to me was a nice touch.

wwalker808

21 de oct. de 2014

Very satisfied in all ways. Jim Bennett is a delight to work with. Car was perfect in every way. It's my third GL 350 and am very satisfied.

micahnicole02

20 de oct. de 2014

The buying experience was excellent! Alton Crawford was a very very good salesman. He expertly answered all questions. He was professional, and very patient. My experience was less stressful because of him. I had to purchase the car right away, and he handled the situation with ease. This kept me calm. Jahmal was excellent too. He knows the car in side and out. Thanks to these two guys my car buying was great. Matthew was excellent in finance too. Shirley R. Chatman

Jimmy1991

13 de oct. de 2014

From the time Jahmal walked out he gave off a sense of knowledge and realness. He made you feel like you were a friend and he was willing to do whatever it takes to make sure this was going to be a great experience. Even though buying a car is a big purchase Jahmal makes it as enjoyable as possible. If you cant smile while buying a Mercedes-Benz then chances are you probably do not need to be there. Jahmal was also willing to spend as much time as possible with you to make sure you understand the features of your new car. Lastly he followed through with what he said we was going to do. Even after the purchase was complete Jahmal reached out to find out how things were and if I needed any additional support. Over all a great experience.Suggestion for the finance group: If a customer decides not to buy the extended warranty still pretend you are excited. A car is still being purchased.Alexis your smiled and professionalism sealed the deal.

JaniceSCartwright

8 de oct. de 2014

Both DeMarco Crump and Jahmal Hemphill have great personalities, extensive product knowledge, and excellent customer service skills. My recent buying experience with this dealership was most wonderful! Demaro worked hard to find a deal we could all live with and Jahmal explained and demonstrated EVERY gadget.I was on a trip from Georgia to Niagara Falls for a wedding and stopped at multiple dealerships...this was won by far exceeding all others in the communication, willingness to work with us, and answering EVERY question.This was a great experience........and I WOULD recommend this dealership and these gentlemen to everyone!

Jamprin

3 de oct. de 2014

I had and continue to have a great experience with the staff of this dealership. Chad has absolutely been great. He is up front, follow through with what he says, professional but at the same time treats you like a friend he has know for years during and after the sales process. Choosing this dealership and chad is an experience you will never forget and by the way, you will love your choice of any vehicle you choose.

benzlovr

3 de oct. de 2014

The sales associate, Rob Bacharach, was extremely friendly and knowledgeable. I would certainly highly recommend him to my friends and family.Jahmal Hemphill, Product Concierge, was so helpful explain and demonstrating in detail the features of my New S55.

phread

1 de oct. de 2014

Simply put, THE best car buying experience I have ever witnessed. I was helping my 78 years young mother find a replacement for her very tired 1987 E series. I brought her down to Mercedes Benz of Northlake and do not regret that decision one bit. A beautiful dealership and very high quality people to deal with. Chad Woods did an excellent job helping Mom get over her fear of the newer technology in the Mercedes Benz. He listened to her and he didn't try to sell her a car. He helped her buy a car. In the business office, Jim Cochran was very thorough and really friendly. Both of these gentlemen treated Mom with a great deal of respect and I hope they know how much I appreciate that. You guys are the best !

Srenee1920

29 de sep. de 2014

I have always owned BMW's and never thought that I would consider purchasing a Mercedes-Benz. After one hour of speaking with Alexis I was ready to purchase. Alexis was very helpful, knowledgable and understanding of all my needs/concerns. I have recommended Alexis to all of my friends and associates due to her level of quality service. With Alexis and Jahmal on the Northlake team, you are guaranteed to have referrals and repeat customers.....I am one of them!!!Renee Wilson2013 C 280 owner

Jaytucker

27 de sep. de 2014

This was the best car buying experience that I've ever had. Garrett made everything very easy and he is a awesome salesman. Thanks I love my new car and will recommend your dealership to my friends and family.

rcedrone

27 de sep. de 2014

Brad Comfort was excellent to work with through out the buying experience... He was honest and keep me fully informed. Jim Cochran was an expert in the finance area and explained the options and assisted me in making the best financial decision... Jahmal Hemphill empowered me with his explanation on how to operate the overwhelming features of my GL550.Overall... the MB Northlake team put "Delight" back into the car buying experience.Thank you...

Mingli55

22 de sep. de 2014

All and all it was a great experience at this Mercedes-Benz dealership. Alton Crawford is Fabolous from the start to finish. Show all basic feature of the car and even went on a joyful test drive. Could not have ask for more. There is a couple issue with the car but is getting resolve. Then the finance manager mike was also great to work with and then Jamall who went over the car with us one more time before we took delivery. Definitely would recommend future people to come and buy cars from this dealership.

tudom

11 de sep. de 2014

Very happy with our recent purchase of 2014-Mercedes E350 and customer service from Rob. Enjoyed buying experience here at Mercedes Northlake. Will definitely come back for future Mercedes purchase.

Joytennis

6 de sep. de 2014

Alton was fabulous in making my purchase so easy for me. I love, love my new car and feel very special when driving it. Knowing I never have to pay for a car wash again is wonderful. Absolutely wonderful customer service.

jck50

5 de sep. de 2014

This team did a great job getting both finding a car, making a satisfactory deal and making sure the car was delivered in great shape.

Katie Zollinger

5 de sep. de 2014

Want to Thank Mercedes Benz of NorthLake for the perfect example of how car buying should go! I bought the FIRST 2015 C300 from them a few days ago...they gave me "Red Carpet" treatment. I actually showed up on a Sunday - assuming they were open. They were not, but had staff on hand to walk me through the purchase of my vehicle. Jim Cochran took us on a test drive, Chad Woods sat down and worked through the process and numbers with us. Matt had us sign paperwork and Jahmal came to our home and personally walked me through the funcionality of the car! What a STAR team...The transition from team member to team member was seamless and the overall experience was phenomenal! I told Chad that I had actually come prepared for a little fight...as my usual experience is with car buying that you go back and forth for hours until you can come to some agreement. I left there with the payment and down payment I had intended on and not a dollar over within a limited amount of time! Talk about giving you what you want! One last call out - I have two small children and the staff catered to them the entire time with movies, games, snacks and drinks so I could focus on the purchase. Seriously guys...you nailed it! Thank you...loving my Car and the experience!

Ssnfrbs

4 de sep. de 2014

Rob Bacharach was extremely patient working with us to find the right vehicle. It was our first time buying a Mercedes and we appreciated the extra time Rob & Jahmal took showing me how to use all the features. Fantastic customer service and overall great experience.

PJBonfilio

1 de sep. de 2014

Want to thank Rob Bacharach and the team for a great experience purchasing an almost new 2011 E Class Mercedes. Rob showed up early to accommodate my travel schedule. Rob forwarded me a link to preview cars in the area. We found a car in my price range on premises. As Rob moved through out the buliding to accommodate me someone with the team was always looking to see if I needed something. Jacob Cates helped me with financing and explained all of the additional services I could utilize. This was a quick and easily understood process. Jahmal Hemphill took time to make sure I understood all of the controls. He downloaded 2,000 of my contacts from my IPhone onto the voice automated phone system for me. Great experience.

Eric Ross

28 de ago. de 2014

Just want to thank Mercedes-Benz of North lake, I bought a 2014 C 250 from DeMarco Crump and that was the best and most pleasurable car buying experience I have ever had. Although I was pretty upside down in my 2011 Cadillac Esclade ESV , Demarco and Jacob kept looking and working the deal to get a little closer than they were at first. Demarco made every step of the way comfortable with my wife and I and kept us informed and treated us with the up most respect.I have had many cars in my life and bought several new ones and traded many times and by far Demarco and the North lake Mercedes-Benz staff made this experience one I can truly feel good about, I didn't leave there thinking or wondering dang should I have not done that or should I have did something different And Jacob made the paperwork smooth and painless and was very polite and great to work with and Jahmal Hemphill was great in walking up through the how to use our New Mercedes and how to operate all the bells and whistles, Jahmal was informative and took extra time to make sure I was completely comfortable with my new car. Over all, Amazing Staff at North lake and my wife has a 2007 C 230 Benz and Yes we will go through Mercedes Benz of North Lake when we buy a new Mercedes and hope Demarco is still there so he can sell us a new car for my wife Thanks againV/REric Ross

cbsims49

28 de ago. de 2014

Brad Comfort, Jahmal Hemphill, and Mike Mihoch made my experience purchasing my first Mercedes exceptional! These guys are a class act. Jahmal was informative and took extra time to make sure I was completely comfortable with my new car. The financing was quick and I was out of the dealership in a timely manner. I will highly recommend them to anyone looking to purchase a new vehicle.

Sara.Carleo

27 de ago. de 2014

My husband and I met with Rob several months ago looking for a GLK. He kept us informed about what was available, but was not aggressive. When I saw an SUV I was interested in we were able to meet with Rob again. It was nice to have the same sales person every time. The GLK needed some touch ups before we could take it home. Rob kept us informed through the whole process. There is a level of expectations that come with driving a Mercedes and buying one, Rob did not disappoint! When picking up the vehicle Jahmal walked me through all of the features of the car. He answered all of my questions and made me feel comfortable in my new car!

Rodney

27 de ago. de 2014

I had an appointment with the Internet sales manager for a vehicle I was looking for. The lady on the call indicated that they had all vehicles in my price range and could help me out. When I visited the dealership and met with the internet contact manager, he turned out to be ailing from "ability to listen to the customer" disease. All he did was to try sell me a vehicle way outside my price range. As a followup, he did not call back. The service sucked and they probably perceived I did not fall in the so called "Mercedes customer profile". The same applied with the BMW dealership at Northlake. I am appalled by their service and would not return back or recommend any of my friends there.

Bill3115

23 de ago. de 2014

I've been buying vehicles for over 30 years, from Chrysler, Buick, Cadillac and Infiniti, but I have never had such a pleasant, no pressure experience as I had today with the incredible team at Mercedes-Benz of Northlake. They made every step in the car buying process pleasant and enjoyable. From vehicle selection, test drive, financing and delivery, each phase was executed flawlessly.Alexis Greene was the best client advisor I have had the pleasure to work with. She took the time to understand what was important to me and then she guided me in the right directions that would produce the best outcomes based on my needs and preferences. Jacob Cates explained the financing choices available and handled the document preparation with an impressive degree of skill and expertise. He was easy to understand and helped me find the perfect financing. Lastly, Jahmal Hemphill was my product concierge and took the time to explain the features and functions of my "new" ML 350. Jahmal was very patience and he has an amazing knowledge of every menu, every screen and every button in the vehicle. He is amazing and a wonderful teacher.By the time I drove away, I felt very much at home with the people and the dealership and very comfortable that I had made a great purchase in the best possible location. I will be doing all of my service maintenance at Mercedes-Benz of Northlake, and I could not have found a better team of dedicated and customer focused professionals help me keep my Mercedes-Benz in perfect condition.I will be telling my friends and co workers where they need to get their next vehicle, Mercedes-Benz of Northlake. Thank you all for a wonderful experience!

Ethel Aaron

22 de ago. de 2014

I had to purchase a car because the engine in my old car failed. It was very stressful but Alton used his experience to get me in a car that was perfect for me. He was very knowledgeable and kind. Everyone at the dealership was professional and friendly.

Kmill

21 de ago. de 2014

My husband and I were looking to trade in my SUV for a certified pre own. When we came in we knew what we wanted and Rob did a fantastic job of making sure that we not only got everything we needed in the SUV but things we also considered perks we also got! Rob took the time to listen to all of our concerns and addressed each and every one of them in a prompt professional manner. Thanks Rob!

ddubjr

18 de ago. de 2014

Just purchased a certified previously owned 2014 MB E350 from Mercedes-Benz of Northlake. Chad Woods (my client advisor) and Jahmal Hemphill (Product Concierge) made this purchase a pleasurable and informed experience. From the moment that I walked in to the dealership, everyone was engaging, professional and went out of their way to make this an enjoyable experience. In particular I wanted to thank Chad and Jahmal. The guys were patience, understanding, informative and were extremely efficient with our time together. Great experience. TY guys.

zepspk3

13 de ago. de 2014

Professional on all levels. Helpful, patient, responsive, etc. Also, able to manage over 500 emails :) Thanks for all of your help. Much appreciated. Looking forward to a long relationship.

tkbay

10 de ago. de 2014

Overall Garrett took care of us efficiently, which was greatly appreciated, as we have no patience or interest in the multi hour car buying experience. He was knowledgeable, answered all our questions and kept things moving along to the best of his ability. We knew in advance that the price was reasonable, so the only element of the experience we would change is the finance experience. This clearly wasn't our first car buying experience, not even our first Mercedes car buying experience, so to insist that we had to listen to the add on's for warranty etc 'by law' was insulting and needlessly time consuming. I get there is motivation to sell for compensation reasons, but 'no' should simply be accepted as 'no' and let your customer get on with it. Garrett hooked us with Jahmal a few days later to walk us through all the bells & whistles. He was patient and thoroughly enjoyable to spend time with to make sure we understand everything.

JHYDER42

8 de ago. de 2014

WORKING WITH OLDER FOLKS AND THEIR LACK OF UNDERSTANDING OF TECHNOLOGY REQUIRES MUCH PATIENCE.....AND CHAD HAS THAT. BY THE END OF OUR EXPERIENCE CHAD HAD EARNED HIS SALARY.

dstowe

5 de ago. de 2014

chad was very professional and had good customer service. he was very knowledgeable about the vehicle i purchased and to this day he still reach out to see how i like the car. a real stand up guy, need more like him.

dc2nc

4 de ago. de 2014

Garrett McMullen was an icon for courteous and professional service. He was efficient and knowledgeable. We appreciated his particular attention to detail. Our requirements were met with complete satisfaction and our experience exceeded expectation. Mercedes customers for life!

Jziglar

3 de ago. de 2014

Found what I was looking for and at the price I wanted to pay. Could not ask for a better salesperson than Demarco Crump. He was very instrumental in finding the car I wanted. Knowledgeable, friendly and a pleasure to work with. Jahmal Hemphill was also very helpful in explaining the features on the car.

cguntharp

3 de ago. de 2014

My wife and I were looking for an SUV to replace an older vehicle we owned. The dealership was very clean and inviting. We didn't anticipate the type of treatment we received when we arrived. Rob was very friendly, made sure we were comfortable. He was able to talk about all the details of the GLK we were interested in and provided us an opportunity to test drive. He was able to make a deal that day! We love the GLK 350 and couldn't have been happier with the experience that Rob provided. He ensured we were happy with the vehicle...even after we purchased it, he wanted to be sure we were happy.We are definitely excited to be Mercedes customers!Thanks Rob!

jen.r.williams.9

31 de jul. de 2014

We had a great experience with Chad Woods. He is extremely knowledgeable and found the exact car we were looking for. He respected our time and came to the table with their best offer. Since the sale he has been actively engaged with us and maintains a relationship. We will buy our next Mercedes from him for sure.

markthadon

31 de jul. de 2014

Found what I was looking for. Great job keep up the good work. The facility was nice and clean. The process was quick and painless.

Bob Lemert

31 de jul. de 2014

Could not ask for a better salesperson than Alton Crawford. He was a joy to work with. Knowledgeable, very responsive, always upbeat, the ultimate professional. Actually enjoyed buying a car this time.

Zenica

30 de jul. de 2014

I got first car from Clint Bex in 9/10. That was new E350 . I just got my 5th Mercedes from Clint Bex again without even planing on buying when I arrived at His store at 7/28/14. I know for FACT that his customer service, knowledge about cars and what I want and expect is bigger than words. I got new and used cars from him and his approach is always the same. He didn't change when he got new store and bigger position and more responsibility he was always same person with big smile and big heart for his customers. This time I saw an AMG I liked and wanted so work was easy on trades and #s. He passed me to sales consultant Rob B for any question on car and fill paperwork including test drive. I was little sceptical knowing I am demanding and I know cars but I was WRONG to even think that way . Rob has an awesome personality and know what customers want and need. He has knowledge about MB brand and don't mind answering any question about products and options . Jim in loan department is same way easy going with knowledge about banks paperworks and extra stuff what dealership offering for they customers. Jahmal H in delivery cars department know His job for sure explaining options and answering questions too. I wish I can explain all in details :) how easy it was and how much I respect CLINT. Thanks again a lot and I hope to see you soon :) with another car purchase.

darickbradford

30 de jul. de 2014

My wife and I are not big on dealing with car dealerships for a number of reasons. Typically, the cars we want to buy aren't the cars that we could get financed for, so we started by getting pre-approved over the phone before we wasted everyone's time with an in person visit. Of course, we did as much online searching as our fingers could handle. Both of our credit scores are just below 600, so it took extra attention from the financing team (Clint & Jacob) to find a lender that was willing to give us another shot. After a couple weeks, we got the approval we were hoping for. The interest rate was kind of high but we expected that. This dealership is kind of intimidating by initial sight, but once we walked in, everything was perfect! The people were very welcoming and not too pushy. Clint introduced us to DeMarco (our sales guy), who took us on the test drive and walked us through the entire sales process. I've lived in 4 different states where I've bought a car and this was easily my best experience. Once the car was detailed and the paperwork was wrapped up, DeMarco went the extra mile and offered us a gift from their Mercedes store. Since this was my wife's 1st time buying a Mercedes, she felt extra special and wondered why we hadn't dealt with them before now and why other dealerships never treat BRAND NEW clients like this. She realized that we could have spent our money any place in the Charlotte area but walking away happy with her purchase meant everything! The icing on the cake for me was when I came back the next day to review all the car features with Jahmal. We spent 4 hours together reviewing everything from top to bottom. It really made me feel good about my down payment, instead of feeling like I'd wasted a lot of money with this purchase. He was awesome and very knowledgeable! At the end of the process I noticed that we didn't have a front Hendricks plate so I sent DeMarco an email about a designer plate I saw in their store that I liked. Two days later it showed up at my house in the mail. Free of charge! Unbelievable! I haven't used their service department yet but if it's anything like their sales team, they'll have a customer for life. These guys made a poor working man feel like a rich working man without breaking the bank! Thanks for everything! WE WILL be back soon!

Proof

30 de jul. de 2014

Alexis is very attentive and responsive to questions, detailed and knowledgeable about a vehicles, She is very professional, warm and not overbearing/ pushy. I am super glad to have a Mercedes Dealership on this side of town and having Alexis there makes my overall experience that much better.

bjs2t

28 de jul. de 2014

I had the pleasure of working with Brad Comfort. Mercedes-Benz of Northlake didn't have the exact vehicle I was looking for, but he found a match and had it shipped in from another dealership. He went out of his way to make me feel like a valued customer, which was greatly appreciated! When the car arrived, Jahmal Hemphill did an outstanding job of explaining all the different features. Would definitely recommend Mercedes-Benz of Northlake!

luxury_cars

28 de jul. de 2014

Alexis Greene is the "ULTIMATE" professional! I've been a BMW guy for years; It took only 30 mins. for Alexis to convince me why I should choose Mercedes; she was "RIGHT"!! Thank You, I've already recommended you to my closet associates!!

clt_law

28 de jul. de 2014

I came to Northlake Mercedes to test drive a particular model for a future purchase. So as to not mislead the salesperson, I was very upfront about my intentions for the day. Despite the fact that I couldn't have been more clear about not buying a vehicle the day of, Alexis Greene spent the better part of 2 hours answering every question I had about the car (which was extensive) and took me on two different test drives so I could compare the new and used models. What struck me about this experience was that at no point did I feel pressured to buy a vehicle that day. I was also really impressed with her depth of knowledge. In a nutshell: I couldn't have had a better experience at Mercedes Benz of Northlake and will continue to recommend Alexis as the salesperson. Thanks, Alexis!

rbhusk2

28 de jul. de 2014

I must say this was the best dealership I've delt with in almost 40 yrs. The sales staff went out of there way to make this one of the best car buying experience I've had. I would like to Thank DeMarko Crump for going above and beyond for putting me in my first Mercedes. And big shout out to Jahmal Hemphill for helping me to understand the electronics. Outstanding I will be back !!!

jsmithwick

25 de jul. de 2014

Chad and the whole staff were wonderful in helping me with the purchase of my first Mercedes. I will definitely go back to them for future purchases and have already recommended them to several friends.

Cterry25

21 de jul. de 2014

Chad Woods was an excellent person to work with. He was up front with everything and he worked with me for a few months to find exactly what I wanted. I would recommend Chad and Northlake dealership to anyone. Great overall experience. I ll be heading back there

Darrell W

19 de jul. de 2014

I hardly ever write a review for any type of service, but today I would like to share with you my experience. I am an owner of a 2012 C300 4matic, since my purchase of the vehicle I have had to take it in for some small issues. I have had the pleasure of dealing with Rick and Taylor on different occasions, you would think the customer service would be slightly different between employees (I have dealt with that before) not here. This is truly one of the best service departments I have ever had the pleasure of utilizing. Great TEAM!!!!

trabtr

16 de jul. de 2014

Jahmal was excellent in guiding me through my new CLA250 he was very personable and polite and covered all the items completely very happy with this service.Demarco who worked with us on purchase and all other items was excellent also

jfrcar2

9 de jul. de 2014

The entire staff was friendly, knowledgeable, and very willing to assist. Brad was a great, patient, and thoroughly helpful salesman. Jahmal was a wonderful instructor on the many "bells and whistles" of the components of the vehicle. Even the financing portion of the purchase was painless. I would highly recommend this dealership.

nivensb1

8 de jul. de 2014

Chad was very professional, quite knowledgeable & very approachable. I will purchase future vechicles from him as well. I appreciate his willingness to help. Thanks chad!

greekgirl

4 de jul. de 2014

Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times.However, at MBof NL the team was very understanding of my lack of time to " shop around" but also aware that i was looking for the best out the door price. My husband and I already own one Mercedes and did not want to trade a vehicle. We knew what we wanted and what amount we found acceptable to spend. From DeMarco Crump's first greeting we were off to a great start. DeMarco persoanlly delivered our new vehicle to our home as I had no way to get there due to my husband being out of town. He texted and called the following day to make sure we were Happy with the delivery of the car.My apologies as I can not locate the young man's name. However , a young man showed us features on the car that we were purchasing that we would have never found had he not gone over in detail. He even showed us a few things that the Mercedes I have driven for 6 years does that we never knew it could do! Wow, is all we could say.In closing our finance person Mike Mihcoch handled our paperwork expeditiously and professionally. The icing on the cake, Mike and DeMarco called the following day to let us know they had found us an even better interest rate!!!In all of our previous car purchases, to many to count, this has never happened. Typically we have had to leave giggling at what rate dealerships want to offer and we wonder why anyone would ever finance through a dealership. Often in past we leave dealerships and finance through our bank. MB of NL made this part an easy decision for a sensible person!!Mike then made a trip out to our home for us to sign the paper work with the lower interest rate!!!This is true Custommer Service. Amerca needs to learn from these guys:)Maybe MB of NL could offer a free course to anyone trying to build a successful business today!:)I have already shared my awesome experience with many of my coworkers!Thank you for your attention to detail!!!!Angela and Tony

fortunato09

30 de jun. de 2014

our overall experience was excellent and very simple. The primary reason for that was our salesperson Rob. Rob made the whole process very easy and seamless, no haggling. Rob answered all of our questions and is very knowledgeable about the products he is representing.He made the delivery process very simple and took the time to show us all the features and answer our multitude of questions with ease. We would recommend Rob to anyone looking to purchase a MB if they want a simple and easy car buying/leasing experience.

FarahShire

28 de jun. de 2014

mr. comfort was my sales guy, and he was always willing to help me . When I order the vehicle , Brad always inform me where the car is and he was such a nice guy and was easy to work with.Mr. Hemphill, was so professional when the care arrived and he went with me the car and made the whole process so easy.THANK YOU GUYS, YOU ROCK!!!

rdeiber22

27 de jun. de 2014

Purchased a Certified Mercedes E350 Sport, DeMarco Crump Sales Representative was very knowledge about MB products. No pressure, price paid for the car was very reasonable and received a excellent offer for my trade. Negotiations for the price of E350 and Trade in concluded in less than 15 minutes!Finance Manager Jacob Cates also was excellent, low finance rate and no pressure to purchase add-on's.Delivery Specialist Jahmal Hemphill setup up my phone and showed all the features of the car before I left the dealership. Everyone did a great job at the dealership.

charlesroland

27 de jun. de 2014

Ran into Rob after meeting with a few different reps at this dealership. Rob completely followed up. Put up with me and my constant sniffing around for the car that I wanted. Rob and Clint both heard me clearly. What was most important is that they never showed me anything but respect of me being picky. Understood that I was going to get what I wanted and not settle. I will finish with that these guy's get it from a car selling perspective. They worked together. Not to do what is best for them. But to do what was best for the dealership and me the customer. That is rare. Very rare. So congrats to Rob. Keep it going. Stay humble and true. I'll send any of my contacts to you guy's anyday.

bfadewole2

27 de jun. de 2014

I came from out of state to purchase a vehicle at this dealership because of the great price and smooth transaction process over the phone. All the people I dealt with at this dealership were great, making sure I had an overall wonderful experience from purchase to finance to delivery. I applaud you guys. Great kudos to Chad Woods. I will most def consider you guys in the future.

BridgetCLK

26 de jun. de 2014

This is the second Mercedes I have owned. Needless to say, I am a fan of the product. Rob was great to work with. He gave me a fair price for my SLK and worked to make it possible to purchase my sweet CLK. While detailing the car, a sensor was broken. No problem, Rob provided a loaner car while the sensor was fixed and I picked up my new ride the next day. Couldn't have been easier. I am very happy with my car and feel really good about continuing to use this facility for my future service needs and possibly my next vehicle.

monicar

26 de jun. de 2014

I have purchased two Mercedes within the last year and Chad was an amazing help. I was extremely satisfied with the service I received and his customer service was excellent. He made certain that he found the best deals and patiently searched to ensure my needs were met. I would recommend him to a friend or colleague.

Vmonc

25 de jun. de 2014

Alexis is great at her job - knew thale answer to every question about the MB450 that my husband and I asked. Showed us little-known features and advised against one feature because of having young kids whose heads would bump against a non-adjustable 2nd row headrest. We really appreciated her honestly - felt like she really wanted to find the perfect car for our family. Followed up regularly. We'll be back and I hope she's still there to help us again!

jmartin1735

25 de jun. de 2014

I came to the Mercedes dealership with a little bit of a chip on my shoulder. Several other dealerships had made promise but never fulfilled. Had been passed from salesman to salesman. Rob was very effective in changing my attitude with his professionalism. He took the time to listen to what I was looking for and to quickly find that car. Although it took a while to locate and finalize the deal, Rob made sure I was comfortable and gave me a demo to drive until my car was brought in from another state. I would highly recommend him and have!JMartin

thebrinkers

25 de jun. de 2014

We are first time buyers and our experience started with meeting Mr. Bacharach and it just kept going up from there. Rob made sure that our time was not wasted. He provided us with the right information that we needed to hear and best of all he went a distance to make sure that we get what we wanted. He is a hard worker, he is sincere, and he is proud of his job, his company, and the product that they promote and sell. He's simply the best!

Mslaneus

24 de jun. de 2014

John is awesome! He sold me my first Honda three years ago. When I was ready to buy again there was no question who I would buy from. He is friendly, professional, knowledgeable, and helpful. I hate the car sales process in general but John made it easy. Couldn't ask for a better experience!

jhofle8

21 de jun. de 2014

Chad Wood was a terrific person / saleman to work with at Northlake Mercedes-Benz. After searching for "THE" car for 7 months, we found it on line at his dealership. But, we were on vacation in FL... heading back to VA. He worked with us, sent sales sheets, confirmed specifics about the car, warranty, mileage, special features, carfax, owners all by phone and e-mail. Then he worked on the price with us to meet our specific needs. Due to travel, he and his managers worked with our schedlue until I could arrive in NC and held the car for us. When we arrived, it was in perfect condition, ready, shiny, with a big red bow. Sounds corny, but the car was for my Mom. And after searching without luck and meeting some less than upstanding sales persons, this was a dream. We test drove the car, loved it. Worked with their managers and financiers / paperwork specialists... and drove off in our new car. Chad is the most knowledgeable salesman I've worked with over the last 7 months (and I've worked with about 25 dealerships). He made the experience a very positive one and we are very pleased to recommend him and his team at Northlake Mercedes-Benz.

k10kat

20 de jun. de 2014

This was an overall great experience. All of the employees that I came into contact with were very nice and welcoming. Chad and Mike made this experience so much easier and way more pleasant than my experiences with other dealerships in the past. Chad went above and beyond to make sure that the car was immaculate when I came to pick it up. I am in love with my car and am so greatful to everyone at Mercedes-Benz that made this a smooth, stress-free process.

Brett-GA

20 de jun. de 2014

I was introduced to Clint/Northlake Mercedes through our relationship with Hendrick Motor Sports. Having never met him before, I was a little skeptical dealing with an out of state transaction over the phone/web. However, Clint quickly made me feel at ease, as if we were standing face to face. What stands out most about Clint is not necessarily his "sales" ability but, rather his ability to ensure you, the buyer, are truly getting the right vehicle for your family. Clint spoke very candidly about the pros/cons of different vehicles we "looked at" online; always walking outside to double check things that I had questions on from the pictures. In talking, Clint found that my wife and I were expecting our first child and she was nearly 8 months pregnant. Rather than drive 4.5 hours each way, Clint made special arrangements to have the vehicle transported to my front door. His team delivered the car at exactly the time they said, 10AM on a Saturday morning in meticulous condition. The entire Hendrick Automotive Group are true professionals and Clint is no exception. There is no better way to buy a car than through the Hendrick Automotive Group.

bpryor3

19 de jun. de 2014

The appearance of the dealership was very nice. Everyone we came into contact with was friendly and helpful. Even employees in passingwere friendly and smiling. We did not get a hard sell on the vehicle. We were able to test drive it by ourselves for as long as we wanted.After we purchased the vehicle, Jahmal and John, spent a lot of time with us and wanted to make sure we had no questions about the vehicle and told us to come back anytime if we had any issues or questions. It was a very pleasant experience.

jameswarren

18 de jun. de 2014

Clint Bex is a true professional and sets forth a pricing and trade-in structure that is straightforward and honest. Jahmal Hemphill is a Product Specialist that delivered our car to our home and explain every facet of the vehicle. Jahmal was knowledgeable, courteous, and considerate of our questions and desire to learn all about our new car. Deryck Siebs completed our paper work quickly and professionally.

MsCooper

16 de jun. de 2014

We searched for 6 months for the perfect next car & drove everything. Rob at Hendrick Northlake made it easy to love our new diesel GLK250.

jdibiase188

13 de jun. de 2014

Our experience with Mercedes-Benz of Northlake was wonderful! Our sales representative Alton was very friendly and knowledgeable. He made the process of purchasing a car very exciting. He was able to answer all of our questions. He went above and beyond to help us pick out the right car. He made us aware of everything we were receiving with our purchase. I would recommend this Mercedes-Benz dealership to others and will definitely recommend Alton as a great sales representative!

salone5

9 de jun. de 2014

Great experience. Great follow-up and overall great experience. The team was very organized and made the process as easy as possible. I would definitely recommend this dealership!

lulaandnini1962

6 de jun. de 2014

After searching several other Mercedes dealerships for the car I wanted, I was lucky enough to find NorthLake and my saleman, Brad Comfort. I have owned 4 Mercedes in the past, but never had the type of sales person who would work so hard (even on his day off!) to find me a perfect car.I'm really not a difficult person, but had exactly the kind of car I wanted and Brad continued to work effortlessly to find me that car. He is responsible, willing, and most importantly understanding of a clients needs and does everything he can to be sure that they are satisified.Northlake is a large dealership; but I found the customer service and people there to be top-notch!

csimpkins

5 de jun. de 2014

This was my first milestone purchase as a new grad and the staff made it such a pleasant experience fulfilling everything I requested and more!

E55014

3 de jun. de 2014

My experience at Mercedes-Benz of NorthLake was a pleasure, Garrett, Jahmal and Brad were excellent. I have owned several Mercedes in the past but this was my first new purchase. Garrett made my purchase smooth and easy with no pressure. The rest of the staff was also very helpful. This is a great place to purchase and have your Mercedes serviced. I hope Garrett is there when I make my next purchase. My wife and I are very happy owners.

ckyriazi

31 de may. de 2014

I enjoyed the no-pressure attitude which made me feel comfortable to take my time and decide. Everyone was very friendly and very helpful. Jim was great and Jahmal was so knowledgeable about the car's technology!

tardis

31 de may. de 2014

I've had some bad experiences trying to purchase cars in the past and so it was with some trepidation that I considered the purchase of a Mercedes (first one). Our sales associate, Brad, was patient, professional, friendly, and knowledgeable. Also important to me was that he did not try to pressure me to buy in any way. I interacted with other sales and managerial staff and found them to be the same way. Being new to Mercedes, Jahmal did a great job explaining the many features of the car. If you are in the market for a Mercedes, I can definitely recommend going to Mercedes Benz of Northlake.

Sonnae2902

30 de may. de 2014

I'm very pleased with my new purchase. Chad did a wonderful job with making my dream come true. He informed me of all that Mercedes -Benz of Northlake has to offer to their customers. He also made me feel welcomed and even had the car looking like a million bucks.Jahmal assisted me with all the features of my new car and was very knowledgable. I appreciate the time that both of these young men spent with me to make sure I had a smile on my face. I would recommend this dealership to anyone.....

leshal5116

30 de may. de 2014

AS i marked on the upper portion. great to excellent from the time we got greeted by the girls at the door till we drove away with the Benz.

pradeepf1

30 de may. de 2014

I feel lucky to find a dealerShip like Mercedes-Benz of Northlake and especially DeMarco Crump. He's very nice, patient and comfortable talking to and dealing with.

jayineasley

29 de may. de 2014

Jim Cochran was great to work with and did everything possible to make sure we were happy with our purchase. I highly recommend Jim and MB of Northlake.

DonnaDills

28 de may. de 2014

We are first time Mercedes buyers and already LOVE our new Mercedes GLK! We were extremely impressed with the friendliness, professionalism and knowledge of the staff we worked with. DeMarco Crump went out of his way to help us find the right vehicle. Jahmal Hemphill showed us the many features of the GLK and gave us good operating information. Jacob Cates was very thorough and efficient in helping us with financing. Thanks to these gentlemen! We can already tell that we WILL do business with Mercedes-Northlake in the future.

Camilogarozn

27 de may. de 2014

Had an amazing experience at Mercedes Benz lake Norman, great service it made buying a car much more easier due to the service and people.

tsroarke

22 de may. de 2014

Rob was awesome. Got exactly what I wanted. And didn't have to wait long for paperwork to be completed. My car was in the showroom.

seniorsoftball

21 de may. de 2014

Both Jahmal Hemphill and Jonathan Moody were exceptional. Customer service was outstanding. Both Jahmal and Jonathan were extremely knowledgeable. I learned a great deal from Jahmal regarding the vehicle controls. He really "knows his stuff!"

pvd1994

19 de may. de 2014

I was replacing my old Odyssey and was looking for CPO GL. I went online to MBUSA website and started searching for CPO vehicles and sent inquiries to various dealers in the east coast. Got in touch with Rob about the vehicle I was interested. Negotiated the deal over the email. I'm from Atlanta, and the dealership being in Charlotte, I had to rely on carfax and MB CPO certificate. Drove over on the weekend. When I reached there, everything was exactly what was discussed. Met with Rob and the finance manager Jacob. They made the whole process very pleasant. Rob even took care of the rental and dropped it for me. To simply put:1. Rob makes the process easy, clearly lay out the options.2. Jacob - the best finance manager I have met. Was patient and explained all the options and was not pushy. I did not buy any of the options.3. If you are within driving range of this dealership, you should seriously consider it.-p

BGSUfan

17 de may. de 2014

This was my first time buying a pre-owned luxury car. I purchased a Mercedes GLK 350. I have always wanted a Mercedes and I prefer a SUV, so this car was perfect. Being a woman, I thought the process of buying the car on my own would be difficult and frustrating. However, the exact opposite was true. I met Chad Woods after entering the dealership and he made me feel so welcome and comfortable. He was a very nice young man, who answered my questions and then we drove the car. He showed me some of the great features that I would have never seen. He was a delight to be around and helped me with my trade-in value and getting a very good financing deal. When I came to pickup the car, he had it detailed and inside the showroom with a big red bow on it!! (Even though it was used) That made my day! Don't hesitate to work with this dealership and especially Chad.

DrA

17 de may. de 2014

Our hats off to Jahmal Hemphill for giving us a quick tech education on our new 350E !!! He was one of the most pleasant, well informed, young gentleman that we have had contact within a business setting in a very long time. Jahmal is a true asset to MB in Northlakes!!! Dr Larry and Diana Anderson

LovingthaA

16 de may. de 2014

This is my first Mercedes And the families third. I had no idea I was on the market for my next vehicle until I met Alton. He did an excellent job showing me how the car features will benefit me. After his presentation, I feel safe behind the wheel of my Mercedes in any situation. Alton's concern for my needs went far beyond the need the make the next sale or meet the months quota. First Class!

Cherry2014

16 de may. de 2014

We had an excellent experience at this location. All personnel, especially Alton Crawford, were very professional and knowledgeable. The friendly atmosphere and amenities were terrific.

gatreen

15 de may. de 2014

Third vehicle we have purchased from Rob Bacharach in one year, EXCELLENT Sales Consultant.Delivery Specialist Jahmal Hemphill was very efficient and knowledgeable. Finance Manager Mike Mihoch is great with all the paperwork details.If there is a problem or something that needed to be addressed Clint Bex,General Sales Manager would always have a solution or answer. Everyone at dealership is very friendly and you don't feel pressured to buy a vehicle. WE KEEP COMING BACK TO DEALERSHIP TO PURCHASE VEHICLES, THIS IS A TESTAMENT OF HOW HIGHLY WE THINK OF EVERYONE!

charleston10

15 de may. de 2014

Out of all the car dealerships that I have purchased a car from; I must say the Mercedes Benz of Northlake has been the most professional. I am thoroughly impressed in every way.

1terrystokes

14 de may. de 2014

On May 3, 2014 I purchased my very first Mercedes-Benz from Northlake for my Birthday! I am so proud, excited and so happy I made this decision. Garrett McMullen was the only reason I made this purchase so quickly. He represented Mercedes-Benz so well. He was not forceful; he was so kind and very knowledgeable with every question asked. He was honest, smiled a lot and just had a friendly spirit that is so intriguing in today's society. He has literally changed my mind about a car salesman forever! After the test drive of this 2011 Mercedes, I knew this was all mine...I asked him did he own a Mercedes as well, he looked at me and was so honest and said no, but I expire to own one one day....Yes!!. SOLD.....Garrett was honest; nice, courteous and knowledgeable all service with a smile. This is why I purchased my first Mercedes-Benz from Northlake ....I ask of you Mr. Hendrick to please gift Garrett McMullen a Mercedes Benz as a reward for providing Outstanding Excellent Customer Service and representing your organization...he truly deserves it.After purchasing the car of my dream.... I had the pleasure to meet the Delivery Specialist Jamal Hemphill. I have never witnessed such an intelligent young man that knew of every button, what it does, how to set up, he knew every feature about this vehicle OMG! Amazing truly amazing...I was so fascinated with seeing how his eyes lit up as he explained each feature, I was in a awe moment to witness his training, and felt the love and compassion of what he does. In this day and time you do not get that type of experience, time and patience for a customer. I am so grateful to have met both of these employees at Mercedes Benz at Northlake. I have told every one of my friends, my church members and family about my experience at Northlake. By the way; I look good in my new 2011 C300 Mercedes Benz.....thank you..

Pegkilcarr

11 de may. de 2014

I was very pleased with my visit to MB of Northlake. On test drive Alton took the time to explain the car and features. We were not planning to buy this day and Alton took time to build the car I wanted only to find that the exact car was already in-house, it was fate. Alton and Matt made the buying experience as pleasant as possible. I am a loyal Mercedes-Benz owner and would recommend this dealership.

gina0714

9 de may. de 2014

This is my 3rd GL450 lease. My first was in 2007, then in 2011. My 2014 experience was by far my best! I met Alton when I was in for a service for my 2011. About a year after we met, I was happy to have him help me with the process of deciding all the details of my new 2014. Just got it today and I am very pleased.Now just for the record. I worked with Scott Anderson on my 2011 and he is quit the contrast to Alton. To be nice, I'll just say I'm glad I found someone else to work with:)Looking forward to enjoying my new GL450!

kylealdridge

9 de may. de 2014

Rob did a great job of working with my husband Randy and myself when we purchased our used Mercedes. He helped us narrow down our car and eventually guided us to a price and car that worked for us! He was very knowledgeable and efficient in every area of the car buying process. If we had questions, he answered or made sure he found out answers for us. I would definitely recommend him to others when purchasing a new or used vehicle. His goal was to make sure we were satisfied.Sincerely,Kyle AldridgeCornelius, NC

paann51

6 de may. de 2014

I would honestly say that I was treated with respect, Alton Crawford and the rest of the staff have been very pleasant whenever I arrived at the dealership ! I am an average guy, but I was made to feel like I was a VIP. I enjoyed the process so much that I may be returning to purchase a second Mercedes for my wife.

N1RC

1 de may. de 2014

Chad and the guys did a great job. My company leased a Mercedes E350 and the process was smooth and Chad was very helpful. He was easy to contact and returned calls promptly. Additionally, the dealer had a great selection of cars with various options.

kylegrobertson

1 de may. de 2014

In April, I started shopping for a new car. My old car was a 1999 Honda Civic with 215k miles. I knew it was time to let it go. After shopping around at several dealerships, I stumbled upon Mercedes Benz of Northlake. Alexis made my car shopping experience comfortable and easy. She was very quick to answer any questions I had regarding the vehicle I was interested in (even on a Sunday when the dealership was closed).Mercedes Benz of Northlake definitely outshines any of the other dealerships I was considering. Their entire staff seems very personable, honest, and transparent. Unlike other dealerships, the car I was interested in was already competitively priced, so there wasn't much haggling involved. I want to sincerely thank Alexis Greene and the entire staff at Mercedes Benz of Northlake for all of their hard work. They pulled strings and did everything in their power to make my first time car buying experience pleasant.

judyr2047

30 de abr. de 2014

Had a good experience with Brad he was very nice and helpful, Jahmal showed me all the goodies on new car. As far as the car sorta disappointed in it does not ride as good as my 10 yr. old Infinite and doesn't have as many gadgets as I had on my I35 but my fault for not test driving a new Infinite also. Also when first doing application down payment was 1800. with a very low tradein value for my car then they came back and ask for 6000.00 down and monthly payment 10.00 more on the month. Live and learn don't go car shopping without a man!!

Cline86

30 de abr. de 2014

Purchasing a pre-owned Mercedes was a seamless transaction at MB of Northlake. The car was very competitively priced, and the price on the window was already within the median price range for a similar vehicle, therefore negating the need for the back-and-forth negotiation that is normally a part of the car buying experience. Alexis was helpful in every way possible, and I would definitely buy another car from her and from MB of Northlake.

smigman

30 de abr. de 2014

My wife and I were impressed from the moment we drove into the Auto mall. We had been to several other Dealerships and didn't get the "WOW" feeling. Once on the lot Chad greeted us in a very short period again different then what we had experienced at other dealerships. Coming to Mercedes-Benz of Northlake we knew what we wanted and what was going to get us to drive off the lot with a new car. We had a previous GREAT experience at the Hendricks Acura Dealership. We explained this to Chad as a challenge and to be honest with you Chad was spot on with how he handled our car buying experience.

cnewcar7

29 de abr. de 2014

Alexis was very helpful and diligent.Her presentation of the vehicle and its freatures were outstanding leaving no questions to be ask.Thank you again

Captwoody

29 de abr. de 2014

Garrett McMullen found me a great used Mercedes E350. He is very Professional, friendly and knowledgeable. He listened to what I was looking for and found it. He did not try to sell me something else.I was most impressed with his knowledge of the product. He did not try to " sell" me a car, he helped me purchase a Mercedes.Delivery Specialist Jahmal Hemphill did a great job of introducing me to my new toy!He too is very professional, knowledgeable and patient.

cwletorney

28 de abr. de 2014

the service i received was top notch everyone went out of their way to accommodate me the car was ready when I arrived so the time it took to do the paperwork was minimal the delivery was very informative loved the experience and the car

cnewsome

27 de abr. de 2014

John Harper and Jahmal Hemphill treated us like true professionals and enjoyed our experience overall. We have purchased several vehicles from Hendrick dealerships over the years and always treated like true professionals.

jasmine9webb

23 de abr. de 2014

With this being my first, official car purchase, I was a bit nervous about the process of it all. Immediately, when I walked in, I was greeted and welcomed. Everyone present at the front desk introduced themselves and were extremely kind. My main concern with purchasing a car is having to deal with a salesman who would try to coerce me into a sale I was not comfortable with. Demarco Crump did everything but that. He was available to answer all of the many questions that I had. He talked me through the process, telling me exactly what to expect each step of the way and did so in a timely manner. I walked into financing feeling comfortable and at ease with my decision to purchase my vehicle. Even during the test drive with Jahmal Hemphill, the same level of customer services continued. Jahmal made it a point to address the different features in the car that I was neglecting to acknowledge when it came to its functionality. In finance, Jacob Cates was very thorough with explaining the paperwork and made sure that all my questions were answered. It was nice to be able to go through financing quickly, without having a feeling of uncertainty when I left. Overall, I think this is one of the best dealerships I've been to because it felt like the employees cared more about my experience and comfort than they did about closing a deal.

NancyGLK

21 de abr. de 2014

Rob provided excellent Customer Service. I traded my 2011 GLK 350 for a 2014 GLK 350. Rob made the experience very pleasant. I had a lot going on at the time and Rob brought the car that i had selected online to my house for me to test drive. We sealed the deal and he brought the car to me later that afternoon. It was the Best Experience that I have ever had purchasing a car. He answered all of our questions and followed through with all of our requests. A very pleasant experience. I will definately return to North Lake Mercedes.

_travyyy

17 de abr. de 2014

I began my new car search a few weeks ago, not intending to purchase a Mercedes Benz. After working with Garrett, I was convinced to at least test drive a Mercedes Benz C250 to see if it could at least meet my needs (powerful engine, luxury amenities, great fuel economy, and affordable price). To say that after my test drive, the car "caught my attention", would be an understatement. Not only was I impressed with the quality of the car, but the knowledge and service of the Mercedes Benz Northlake staff, especially Garrett McMullen, was beyond any sales experience I had encountered. Garrett and the staff were very attentive to my needs, financial goals, and ensured that this buying experience was extremely comfortable for me. I can honestly say that though this was the largest car purchase I've ever made, Garrett and the MB Northlake staff made this the one of the easiest and smartest decisions I've ever made! I'm beyond pleased with my 2013 C250 and will continue to be a loyal Mercedes Benz customers, especially with Garrett and the staff at MB Northlake!

dyermanos

10 de abr. de 2014

I will recommend this dealership and it's employees to all my friends looking to purchase a new or used vehicle. They took great care of all my needs and made sure they talked me through every step of the purchasing experience. Great job guys I love my new truck!

llfrye

7 de abr. de 2014

I am pleased at the service of the dealership. I am welcomed with a smile every time. Rob does his best to make sure my needs are met.

pigmaxin

6 de abr. de 2014

Very polite, the environment is comfortable, and all the employees are helpful. I order an AMG car for my birthday gift, and every time I ask them to check status of my car or change the configure, they responded my request in time.

sharkey001

3 de abr. de 2014

My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except a Cadillac. I have driven Mercedes, BMW, Audi's and I still just wanted one of the Cadillac SUV's. Plus my car had been paid off for years and really didn't want a payment, until mine was totally worn out (which it was but I was in denial) and I found a car I loved. So, I was on my way to meet with Mr. Jim Cochran (and I know the sales type and I was ready for him)! I was first greeted by a nice gentleman that opened the door for me, even though I turned around to see who he was really opening the door for, and no one was there! He was really opening the door for ME! Then, with a nice big smile, he offered me a cup of coffee, and showed me back to the coffee bar. Hummm, ok so I was really feeling the love but I wasn't going to give in this easy! I walked back to the lobby and Mr. Cochran was there. What a nice man! I was prepared for his "sales talk" but there really wasn't any! Just a nice conversation about the car, then as politely as I could, I told him that I really didn't think I would like it that well and I loved my Cadillac and that's what I really wanted, but OK, I would drive it, the whole time thinking I would probably be bringing it back. The deal was mostly contingent on the headlights being good so I could see at night. Well, long story short, I really liked him, loved the car, and we made the deal that night. The following day I came in to pick up my new ride, (and say goodbye to my precious cadi), and met with Jahmal and he walked me through all the new toys and gadgets and gave me his cell phone in case I needed to call him with questions. BWAHAAHAA!!! Boy, I hope he doesn't regret that! hee hee!In all seriousness, what a pleasure dealing with these professional NON sales people. I never felt like I was being sold to, or pressured. Only there to assist me and to make my experience as pleasurable as possible. I will be referring my friends! And stopping in for a good cup of coffee every now and then too! :)With warm regards,Sherry Harkey

SyteriaTownsend

3 de abr. de 2014

I reluctantly admit, I walked into the dealership with preconceived notions. As I approached the doors,I just knew that I was going to get a sales associate who wouldn't listen to my needs and who was only concerned about their agenda. I was completely wrong in my assessment. I was greeted by Rob; a warm, friendly, and kind, sales consultant. After speaking with him my apprehensions quickly went away and I knew this was a company I could do business with. Working with him was a great experience. He was attentive to my needs and he took the time to listen to my concerns. He found every obstacle I was faced with as an opportunity to help me. I must admit, he made my car buying a pleasurable experience verses a dreaded task.Mike was AWESOME as well. He went above and beyond to make it as easy as possible for me to leave the dealership in a new car. Just when I thought the service was over and couldn't get any better, I was introduced to Jahmal. Jahmal took the time to walk me through how to work all the new gadgets on the car.I would recommend this sales team and dealership to anyone who was in the market to purchase a vehicle.

Mimi12

2 de abr. de 2014

Garrett was wonderful and patient as he helped me through my anxiety around purchasing a car. Jamhal answered all of my questions about the Mercedes features, he is a true enthusiast. They both made my car buying experience pleasurable.

ecook0070

30 de mar. de 2014

My experience with Mercedes Benz of Northlake was the most positive vehicle purchase experience of my like. Not only were the facilities world class, but the people my wife and I came in contract were as well. From Alton Crawford who led the team, to Jahmal Hemphill who helped us get acquainted with our new vehicle, to parts desk who helped us get some accessories for our new vehicle and to the person who helped us complete all of the documents required to purchase this vehicle. It truly was an impressive group of people and a great experience. Job well done!Ed & Kim Cook

Lp0545

29 de mar. de 2014

John Harper provided excellent customer service and follow-up. He was extremely knowledgeable and answered all of our questions. We highly recommend him and will refer him to other prospective buyers. He was a pleasure to work with.

jmcdougall

28 de mar. de 2014

The entire purchase process was a pleasurable experience. John Harper was inviting, knowledgeable of the product, and shared my excitement for the purchase. His facilitation of the deal made things run smooth. I would definitely reach out to him again for our next Mercedes Benz purchase.

glowe

25 de mar. de 2014

Excellent people and attention given associated with my purchase. Very professional and helpful team.Would gladly refer anyone to them for future needs.Regards Greg Lowe

haynes1

23 de mar. de 2014

Best selection in the Carolinas for high end luxury vehicles, new or used. Sales staff get an eleven out of ten rating . Friendly, courteous, and above all , they are willing to go that extra little bit that seals the deal. Definitely would recommend or purchase again from this dealer. You will be treated with the utmost respect and above all, if they say they will do it , that is exactly what they will do.

ynovozhe

19 de mar. de 2014

From the moment we stepped into the brand new looking building of the Mercedes-Benz of Northlake shopping for a new car, my wife and I new that we came to the right place. Excellent facilities of the dealership are very modern, spacious, and well equipped. Friendly staff makes everything possible to make you feel comfortable and welcome. Great selection of cars and an excellent website help make the selection quick and efficient. All information that we requested upfront was presented in the most convenient and open format. Price negotiation was very friendly and rather quick. We ended up leasing a 2014 C250 Coupe. Car delivery was also excellent. I'd like to thank the entire team once again for a very pleasant car buying experience at the Mercedes-Benz of Northlake - our sales consultant DeMarco Crump, sales manager Clint Bex, finance officers Deryck Siebs and Mike Mihoch, and the delivery specialist Jahmal Hemphill. We will definitely recommend this dealership to friends and family, and are looking forward to a long lasting relationship.Sincerely,Yefim Novozhenets &Olga Hoagland

DocEric

17 de mar. de 2014

Jim, Mike and Jahmal made buying my new automobile a great experience! Very knowledgeable, very polite and friendly! He was very understanding of what my needs were! I would definitely recommend this dealership and representative to family and friends.

dmixer

15 de mar. de 2014

Scott was very accommodating as we looked at 10 cars, drove 3 and haggled on trade value. He was extremely professional, easy going and easy to work with. Jahmal was clearly an expert on all the creature comforts of our GLK350 and an excellent teacher. His instructions were crisp and his lessons extremely friendly. Jason walked us through the business side of the deal quickly and without a glitch. I should have asked for a preview of the service department as this is most likely where I will bring the vehicle in the future.

jscebbi

14 de mar. de 2014

Jim was a very friendly and helpful salesman. The purchasing process was painless and uncomplicated. The vehicle I purchased was in pristine condition and was at a great price. I was very pleased doing business with this dealership and would recommend it to anyone interested in purchasing a vehicle.

lberry789

12 de mar. de 2014

Rob is great to work with! I am very selective on things I want and like in a car. He listened to all of what I said and took me right to a car that I couldn't pick out better myself. I couldn't ask for a better experience! Love the car; I don't see me going back to anything less now.

JoyceandNeil

9 de mar. de 2014

It took all day to conclude this transaction but Alton structured the experience in a way that made positive. The customer experience is a launching pad for a great relationship.

pat mull

9 de mar. de 2014

Friendly,knowledgeable,follows up on us often to make sure we are happy with our purchase. We would want Alton to be our salesperson again and again. Thank you Alton for your service!

stanczak

9 de mar. de 2014

This is the second car I have purchased from this dealership. The sales process is always smooth, and service is fabulous. The dealership is immaculate, and always a pleasure to visit. I highly recommend Clint Bex and Alton Crawford.

jcour0144

7 de mar. de 2014

I recently purchased a 2009 Mereceds-Benz SL550 from this dealership. I worked exclusively with Jim Cochran during the process. I am extremely happy with the level of service provided by Jim Cochran and the Northlake Mercedes-Benz dealership. Jim was very responsive to my inquiries, assisted in all aspects of the transaction and coordinated the shipment of the vehicle from the dealership in North Carolina to my residence in Iowa. I would highly recommend this dealership and Jim Cochran.

EileenCarder

6 de mar. de 2014

Excellent service from the moment I walked into the dealership! Rob and Mike were prepared with all paperwork etc needed to finalize the transaction, a complete no stress experience. Jamal did a fantastic job of taking me through the car features and functionality. The car is fun and has all the things I wanted and needed.

teblom44

5 de mar. de 2014

Very friendly and honest. Willing to do all they can to make the customer happy. A positive experience and I would highly recommend Mercedes of Northlake.

Tmwilliams3

5 de mar. de 2014

The market pricing strategy was disconcerting at first, but once I realized the asking price was very fair and there would be none of the usual negotiating stress/hassle, I liked it. A lot. Initial contact was with Jim Cochran. He answered all questions and did everything he promised. We did the deal over the phone and I flew to Charlotte rather than have it shipped. I'm glad I didn't miss the experience of delivery at the dealership. Jim met me and we discussed the final numbers before I met with Deryck Siebs. He handled the paperwork turned me back to Jim. Then Jim passed me to Jahmal. He was great too. Jahmal is the guy who really knows how the car works. He spent two hours showing me all of the features and menus and setup on the car. No dealership has ever done this for me before. It has been a couple of weeks and I am happy with the entire experience. The car is great and Jim, Deryck and Jahmal were exceptionally professional. I liked the market pricing system and all of the people I worked with. I recommend this dealership to anyone shopping for a car.

bb781

4 de mar. de 2014

Jim Bennett was great, spent a significant amount of time to educate us and learn our needs/desires to ensure we got exactly what we were looking for. No pressure was applied and we got the "Red Carpet" treatment from Jim and all of the Mercedes-Benz of Northlake Team. Great overall experience.

artdeznan

4 de mar. de 2014

We worked with Rob Bacharach to purchase our 2005 Honda Odyssey Touring. We had a wonderful experience working with Rob. We were somewhat undecided about trading in our 06 Chevy Equinox. Rob was very laid back and professional. There was no high stress sales from him. If he didn't know or was unsure with the questions we asked, he was quick to find out an answer for us. While we never purchased a vehicle from MB of Northlake, we were happy we came in, as it is MUCH closer to our home in Huntersville.Rob exemplifies a "can-do," customer service-focused attitude. We gave him many questions and requests and he always said he would do his best to make it happen. We really appreciate that! We understand that you can't always fulfill every request, but just the fact that he did his best and compromised with us made us very happy and satisfied. The negotiation process is much more straightforward, quick, and respectful at MB of Northlake than any other dealership I have visited (and there were many visited). The staff at MB of Northlake are down to earth, helpful, and genuinely friendly. While waiting briefly to speak with the finance manager, we spoke to Rob and had a nice conversation with other salespersons. Our finance manager was also very funny and helpful. We had a fantastic experience during our purchase. We are excited to keep coming back for service visits and future car purchases.

DouglasKirk

3 de mar. de 2014

Alton went above and beyond to find us our ML350. He was very patient with us through the review process and was very thorough explaining the process and vehicles to us.

StephEW

3 de mar. de 2014

Rob made my first experience with Mercedes easily one of the best car buying experiences I've had. We always lease our cars, so we've had the opportunity to purchase a number of new vehicles over the years. Rob was knowledgeable, asked excellent questions and went the extra mile to make sure I had all the information I needed in order to make my purchase. He provided several options of vehicles he thought would meet my needs, but didn't attempt to "force" me to pick any thing. He made me feel extremely comfortable with all aspects of the transaction.Jahmal was also excellent. He walked us over every inch of the car and explained all the features in an easily understandable way. He clearly new all the features and was comfortable discussing everything. He made sure we had his card and let us know that if we had any questions at all on how anything worked to please call and he'd be happy to help. He even offered to walk me through setting up my garage door remote if I had trouble once I got home!

pburak

2 de mar. de 2014

My husband accompanied me through the whole sales experience. We have never experienced such a friendly and professional group as the employees mentioned above. It was a pleasure to deal with them and we are totally satisfied with the manner in which they dealt with us. We enjoyed spending most of the time with Garrett McMullen, our sales representative who was so helpful and courteous. We highly recommend this dealership.

Darlabutler13

1 de mar. de 2014

DeMarco was amazing from the way he greeted me at the front door to the way he handed me my keys 2 days later! He listened to my questions and concerns and found exactly what I was looking for, never once did he suggest I settle! I wanted what I wanted and he made it happen!! I didn't think I could be any happier with him and the dealership until I received an amazing gift in the mail! If you're looking for customer service, you need not look any further! I won't!!

Miess

27 de feb. de 2014

Jim did a great job of helping us find a vehicle for my wife. He is very customer-focused and I would definitely recommend him.

lsifford

27 de feb. de 2014

Mr. Crump explained to me the different types of vehicles available to find out my most interest. Once i decided on a vehicle Mr. Crump walked me through this purchase every step of the way. After i completed my purchase Mr. Hemphill brought around the vehicle and he took his time explaining every aspect of the vehicle so i'm not confused how to operate everything. I'm truly Thankful i visited this dealership and i highly reccommend these individuals to everyone who's looking to purchase a vehicle.

skuck

26 de feb. de 2014

Upon entering the Northlake facility....we were quite impressed! But we were more impressed with the facility after we entered the Mercedes dealership....mirrors our Mercedes.....beautiful, clean, impressive, CLASSY!!!!Brad Comfort took us under his wing & we were sold!....Bought the Car! Next day we had the pleasure of working with Jahmal Hemphill....knows his job! Brad & Jahmal are great reps. for Mercedes! We're still smiling after working with these guys & driving our great convertible!!!!!Thank You!

315to704

25 de feb. de 2014

My recent purchasing experience was a extremely pleasurable one. I am a younger professional who was not looking to purchase a Mercedes but was treated as I would expect to be by such a reputable organization. I knew what I was looking for in a vehicle and a dealership. I had researched both and chose to work with MB Northlake. My expectations were far exceed by Rob and the rest of the staff. The combination of knowledge and support were fantastic and I look forward to working with them again.

Kpolis

24 de feb. de 2014

Alton was a very knowledgeable sales staff who provided exemplary service. He went out of his way to make the buying experience efficient and customer-friendly. He hand delivered the paperwork and car to my location when i was unable to remain at the dealership. I would highly recommend this dealership in the future.

mmcclory17

24 de feb. de 2014

The management and staff were friendly, professional and patient. They listened to my needs, wants, concerns and found a car that was suitable to all of these requirements. I have visited and called with questions and they have always returned my calls and found an answer to the questions.

EronIC

22 de feb. de 2014

I love then excellent customer service... I would go back to Mercedes-Benz of Northlake any day I need help finding a reliable luxury brand. The folks over at this dealership are just awesomely dependable!!!

Actonlad48

21 de feb. de 2014

The car I bought, shall we say was problematic. Through Jim Cochran's intervention, along with Clint and Garrett at the Northlake dealership, all is now well.With the car in question, all service needs were promptly attended to, with little fuss. Buying any vehicle can be difficult, but this Northlake dealership is one that I would, and have already, recommended.I would be remiss if I didn't give the parts and MB service dept. some high credit as well, since service and parts are all part of the overall experience, they were also very helpful, and accommodating.George Ellis

jamiedolan13

20 de feb. de 2014

The experience I had at Northlake was nothing shy of perfect. My sales person, Rob Bacharach, did so much leg work to get me ready to buy this car between working out my credit, searching for the best car in my price range,making sure I was certain about the car that we ended up choosing and getting it brought over by another Henderick dealership for me. This is the first car I bought on my own and he made sure that I was comfortable with the price, the type of car and my monthly payment. He got me an APR rate I couldn't have dreamed of. I came from another state to purchase this car, and I would do it again in a heartbeat. I know I got a great deal, and Rob made it effortless. By the time I took my long trip to get to the dealership he made sure everything was all set for me and all I had to do was sign on the lines and drive off in my gorgeous car. I got a used car and it looked brand new. They even went so far as to clean it off again after they drove it to the gas station to fill up my gas tank, so that when I left the dealership it was spotless for me and had a tank full of gas! Every other person in the dealership I came in contact with made sure I was comfortable and offered me beverages and snacks and anything else I could have needed as well. While I waited for the car to get completely ready, Rob checked in with me numerous times to make sure I was still comfortable. Other employees also came by and asked me and the other customers waiting in the comfortable lounge if we needed anything, just to make sure we were satisfied. I felt incredibly spoiled by my experience and I would tell anyone I know who is looking to purchase a car to go to Northlake.

howittn16

20 de feb. de 2014

If this scale had a 6 on it I would have chosen that for every category. I had an amazing experience buying a car from Rob. He was super attentive and very helpful throughout the whole process. This was my first time buying a Mercedes or any car, and I would recommend Rob and this dealership to everyone. I couldn't have asked for anything better. Rob is extremely knowledgeable and a great, friendly guy. I got a great deal on my dream car. I will definitely be back to see Rob when I buy my next car.

bklynface

18 de feb. de 2014

I had The Best Experience Working with Chad Woods.. Of Mercedes Benz of NorthLake Charlotte N.C He Was Very Professional with All My Needs

hmurphy2013

18 de feb. de 2014

MB Northlake is a stellar organization with top notch employees who breathe the Mercedes brand. I have never purchased a vehicle with such ease and professionalism. Your product, facility and employees are a class act. I dug deep in to my memory archives searching for an unpleasant visit/experience to share. FORTUNATELY, I cant find anything negative during my 2.5 months as a MB driver. During the purchase of my ML 350, Mr. Crawford made me feel as though his fiduciary responsibilities were to me not his employer. Not only did he find the vehicle that I wanted, the options exceeded expectations. Once he found the vehicle, your support in garnering finance was phenomenal. Mr. Mihoch financial presentation was awesome. All I did was show up, looked at the car, signed documents and drove away with a new vehicle; yes it was that simple AND with a smile. If I didnt know that MB has been around forever and had a reputation for fine vehicles, I might have given this process a second thought as it really was an experience that was too good to be true. You have thought every aspect of vehicle purchasing and rolled it out in style. You even provide a delivery specialist to teach ndew owners how to use/driver their fine "computauto" (computerized automobile). Mr. Hemphill was so kind and patient with me. The only reason I didn't feel incompetent was because he is young and like most young folk, they master current technology like the learning their "ABCs". His sincerity and pleasant demeanor made me feel comfortable to come back for remediation. -_- Recently, I felt remised for not purchasing my MB SUV sooner. However, I now realize that previously owning a BMW 750Li and Saab 95 made me more appreciative waiting for the real best driving experience ever, MERCEDES BENZ! I looovve my ML 350 and I love MB Northlake. You are the BEST!!

Sktrieish

15 de feb. de 2014

This was the second car purchased from Mercedes Northlake and I returned here because of the great experience I had the first time from all people I dealt with. This second experience was as smooth as the first and I would not hesitate to go back for a third when that time comes.

tkeegan9

13 de feb. de 2014

Excellent attention to detail. Didn't force the sale. Really made you feel comfortable. Very helpful and knowledgeable. Garrett really took the time to get to know the customer (me) and what I was looking for. Jahmal really showed me in detail once I bought the car how all the electronics worked and how to properly set up all my preferences.

anizsaj

12 de feb. de 2014

Alton came across as a very authentic person whose main concern was my growing family and my satisfaction. He is very knowledgeable a bhai out the Mercedes Benz and Hendrick brand.

Scrite

9 de feb. de 2014

My experience at Mercedes-Benz northlake was awesome. Every one on staff the day I purchased my vehicle was extremely nice. Chad took the time to introduce me to his manager who was equally nice, negotiations went smoothly. I was very comfortable with the final sale price and trade I of my vehicle. Chad took the time to walk me through the features of my new car, introduced me to the service team, explained to me what I needed to do when it was time for maintenance. He followed with me after several weeks of my purchase to make sure I was satisfied with my purchase, never experienced that from other dealerships. It was the best car buying experience I had in a long time. Great team! I appreciate their customer friendly atmosphere, will definite make future purchases there.

sm16240

8 de feb. de 2014

The dealership is pristine in every sense: cleanliness of its facility, attentiveness of its staff, knowledge of its products. My client adviser was Alexis Greene; she met me in the lot in front of the dealership with a pleasant smile and a positive handshake. From that point on Alexis took extremely good care of me; was never pushy, was always willing to help (and she would, without fail, find the answer to anything she didn't immediately know herself). This made a lasting impression on me: her honestly created a bond of trust between us.I have spent half of my fifty years working in the automotive industry, have worked in several dealerships in England (including BMW and Ferrari) and I can genuinely say that Mercedes-Benz of Northlake (Charlotte, NC) is the finest example of the genre I have encountered.

tprewitt626

6 de feb. de 2014

My best car buying experience ever. The staff is extremely professional, welcoming and friendly. My salesperson, Chad, is fabulous and above all so very helpful with everything before during and after the sale. The facility is also very beautiful, inviting and comfortable. Will come here for my next vehicle without hesitation.

abbiejm

2 de feb. de 2014

Chad Woods made the experience of buying my new car great. No stress. I felt like family. I would recommend him to everyone. I will return to the dealership for my next purchase.

shfischer

2 de feb. de 2014

I was thrilled when the Huntersville Mercedes Benz deaiership opened and could not be more pleased with the service and support I have received. I have been a Mercedes owner since 1986. In 2013 I began my search for a new Mercedes (wanted a used one with low mileage) and had the pleasure of working with Rob Bacharach. Rob has been most attentive in providing guidance and finding the vehicle that will fit my current life style at my age. He would email me with pictures of cars that were candidates for me and, although I kept changing my mind as to what Mercedes model I really wanted/needed, he continued to aggressively pursue finding one that I would be happy with, would enjoy, and would be safe in. In November he found the right one. The sale was very professionally handled.....fact driven without emotion. Since that point in time Rob has reached out to me to ensure the car is working properly and promptly follows up on any questions/requests that I have. As you get older change becomes more difficult but I can honestly say this was a very seamless/painless process. Many thanks to Rob for his exemplary support.

RDMS

1 de feb. de 2014

I initially visited this dealership in late 2012. I was browsing vehicles while getting my car serviced. I was assisted by Rob Bacharach. He was so kind and patient. Answered my questions in detail and showed me several vehicles. This despite the fact I made it clear I was not in the market to make a purchase anytime soon. I spoke with Rob a few times by phone over the next several months. I again visited the dealership Summer of 2013, again I found Rob to be helpful. He had that perfect balance of wanting to help with decisions and be informative with out being "pushy". He availed himself to me on several occasions without any guarantee of a sale. Needless to say when I was ready to make a purchase I did call Rob. As expected he did all he could to make the process go smoothly and efficiently. He and the dealership worked with me on all aspects of the buying process and I walked away completely satisfied. I would definitely recommend this dealership and Rob Bacharach. In edition to Rob I was assisted in learning all about my new vehicle by Jamal who was also thorough and patient. Taylor in service also did a great job. I must say everyone at the dealership was awesome.

temmaman

1 de feb. de 2014

Jim was great to deal with and the entire sales process was very pleasant and there was absolutely no pressure. My impression of Jim and the entire team I met was a favorable one. Everyone was professional and I would highly recommend this dealership if you are in the market for a M-B.

CMJohnson

31 de ene. de 2014

We were very pleased with our experience at Hendricks Mercedes-Benz of North Lake. They were all very nice and professional, from the ladies who greeted us at the front door to the man who explained all the features of our new car. Brad Comfort was our salesman. He was very personable and knew his product. He was also very helpful in assisting us in getting our new NC Drivers Licenses. He went above and beyond to assist us in every aspect of our purchase. Thank you Brad! We had a very pleasant experience at the dealership and look forward to coming back in the future!Thank you!

Ronmac10

29 de ene. de 2014

I was very satisfied with the expertise and professional approach Ms Greene displayed during our transaction. Her ability to answer my questions and concerns made my decision that much easier to make. Thank you Alexis

GS305

27 de ene. de 2014

Great customer service! My experience with Mercedes-Benz of Northlake was wonderful. The service was efficient and the staff was both welcoming to me and informative in giving me all the facts I need and some I didn't know I needed. I Would definitely recommend friends and family to purchase a vehicle with Mercedes-Benz of Northlake.

Wight51

24 de ene. de 2014

I went to dealerships for several manufactures; BMW, Jaguar, Lexus and Mercedes. From the minute I walked into Mercedes Benz Northlake, the level of attention and service was far superior to any of the other dealerships, even another Mercedes dealership I had visited earlier. I was greeted enthusiastically as soon as I came through the door and our Sales representative Chad Woods was the best of all the sales professionals I have dealt with in the last decade. Chad listened carefully to what I was looking for and then did his research to locate for me several options to check out. He made arrangements for me to test drive the cars as soon as they arrived and did an excellent job of highlighting all the advantages and options with the S550 and comparing the cars available. He professionally managed the entire process and made sure that the car met the Hendrick Motors standards and my own requirements.When the car was ready, he delivered it to my office, which was just a final touch of great service. After delivery he has followed up several times to make sure I am happy with the car and the service. While I am very happy with the S550, it was the service that ultimately made the difference. I could have bought the S550 at several other dealerships, but Chad and the Hendricks team made the real difference. Next time I need anothe car I will be a repeat customer for Chad and Mercedes-Benz of Northlake.

cullenmac

23 de ene. de 2014

I came to Mercedes Benz of Northlake because of the reputation it has earned as one of the most high quality dealerships in the southeast in terms of knowledgeable staff, selection and competitive pricing. I was impressed. It is easy to access, the grounds are immaculate, the showroom is upscale and the staff is very polite. I had the pleasure of working with Rob Bacharach. I found him to be knowledgeable about every vehicle on the lot, polite and trustworthy. I didnt feel like I was being sold - I felt like he was helping me make a positive decision about a major purchase. I highly recommend Rob to anyone looking to purchase a new or used vehicle and have a positive experience in doing so.

abear24

22 de ene. de 2014

I made multiple visits to this dealership as this was my first new car purchase and I really wanted to do my homework. The entire sales staff was very patient with me. They were always friendly and very welcoming. They made me feel like part of the family before I even decided to make my purchase and have continued to do so by following up with me after I bought my car. I couldn't be happier in my experience working with Mercedes-Benz of Northlake and I would highly recommend them to anyone looking for a quality dealership and sales experience.

Peggy57

22 de ene. de 2014

Upon arrival, the vehicle was presented as described. We traveled three and a half hours to see this vehicle. Our experience began by phone with Garrett McMullen concerning a particular CLK 250 that my wife fell in love with. Beginning with a phone call, to driving away in the vehicle, the experience we had represented a level of service that will set this Dealership apart from others! The knowledge of the vehicle, the attention to detail, the administrative process...all superb! Hats off to all of you! Thank you for the experience!Bill and PeggyGatlinburg, TN

hainesa

21 de ene. de 2014

Jim was great to work with, very friendly and knowledgeable. Although we were there to purchase a used Toyota he knew a lot about the vehicle and even more about the new cars on the lot as we waited around asking questions. I will definitely recommend Jim and MB Northlake in the future.

Rosswins

19 de ene. de 2014

Jim Cochran was great to work with and he also provided great follow up. Jim Bennett was also very helpful on the day if delivery and really knows his stuff. Would recommend! iPad delivery was really cool.

nicolereastman

19 de ene. de 2014

I can't give remarks high enough to attest to the exceptional experience we had at Mercedes Benz of North Lake. I would like to just mention that we took our 3 year old daughter with us who at times can be quite "spirited", and even she enjoyed her time there and was totally doted on by the staff. From the time we walked in the door and met Chad we were treated with a sencere concern for our needs. Chad took his time to go over our questions and concerns and was completely "no pressure". In fact I would say that the experience was not one in which we felt like they were trying to sell us a vehicle to meet a quota, but were offering us an opportunity to take away one less worry with regards to our vehicular needs. Even the finance manager, Mike, was absolutely fantastic. You would think that the financing would be the most daunting part of the experience, but again he took his time and made sure that we were comfortable. We also met the GM, Brian. Very personable! Very Pleasant! Then to add icing on the cake we were able to pick out gifts from their gift shop just as a thankyou for purchasing from Northlake. Let me just say that we have purchased vehicles in the past,including 2 other Mercedes, and not one of those experiences have come close. If their point was to increase word of mouth and make life long customers then mission accomplished.

RyanSaunders

15 de ene. de 2014

Chad Woods provided excellent service in helping me find a suitable Mercedes Benz for my parents. I appreciated his expertise & feedback in answering all of my questions.????

MikeFa

15 de ene. de 2014

This is the third time Ive purchased a Mercedes Benz (the first in New York and the second in Florida) and this was by far the easiest and most pleasant experience. I had been searching the inventory lists online for Mercedes dealers from Myrtle Beach to Raleigh and from Wilmington to Charlotte. I had been back and forth with a few dealers with little success. Then I noticed the GL-450 at North Lake and sent an inquiry through the website.I quickly heard back from Ashley Benton offering to be my concierge. We worked out a day and time for me to see the vehicle. My wife and I arrived at the North Lake Dealership and everything was prepared.We were assigned Chad Woods as our client advisor. Chad was great. Very personable and knowledgeable about the brand and the specific vehicle. We enjoyed the test ride and decided to make an offer on the vehicle. The negotiations went well and we decided to purchase the vehicle.We also mentioned that we were preapproved for financing through my wifes credit union at a very good rate. Chad introduced us to Finance Manager Mike Mihoch (another personable and knowledgeable individual) and he was able to beat the rate we had previously set up.The entire buying experience was terrific.We have now owned the vehicle for 3 months and Chad has followed up with us numerous times. And we appreciate his continued attention to our satisfaction.Were considering purchasing another Mercedes in mid 2014 and will definitely go to Northlake first.

sharmichele

14 de ene. de 2014

I went to this dealership after receiving a flier regarding a buy back promotion on my lease. I could not attend the day the event was scheduled, so went a few days early - just in case - and asked a few questions. I left a few hours later with a new 2014 GLK 350 (my 2nd one!). John answered my questions and offered options that allowed me to upgrade and get into another lease with Mercedes. Overall this is my 4th lease with Mercedes Benz - and this experience has been the best!

aemc1162

13 de ene. de 2014

Ms. Greene was outstanding as our sales associate. We came to the dealership with no intentions of buying a new car. However after the test drive and the knowledge of Ms. Greene we were sold. The car is simply outstanding and the staff of Hendricks Mercedes was that too.

cmcknight413

13 de ene. de 2014

My entire experience from beginning to end was made pleasant by my sales consultant Alexis Greene. Buying a car is not a easy task but Alexis worked with me to insure that I was getting the car that I wanted and that I would be truly satisfied with my purchase.

Davisa1

13 de ene. de 2014

I was in the market to purchase a new vehicle and decided it would be better for me to call around to several dealerships to find the best deal possible. I had a great experience with Chad Woods at Mercedes Benz of Northlake over the phone. He was very responsive to my questions, provided all of the detailed information that I needed in advance of me going to the actual dealership which included photos and descriptions of the vehicles. Chad was very personable. I felt like I knew him for quite some time even though we had never met in person. He made my experience very easy. I travelled over 10 hours to pick up my new vehicle. To my surprise, everything was ready and waiting when I got there. They even rolled out the red carpet treatment for my family and I. I would definitely recommend this dealership to anyone who is in the market to purchase a vehicle.

Sranderson

12 de ene. de 2014

Everyone we encountered was helpful and made us feel comfortable. Chad went out of his way to make the delivery and sales process spectacular. My experience was so positive, two more vehicles have been purchased from Chad by my family! I would rate this dealership the best Mercedes-Benz dealer for customer service. My vehicle was delivered to my home by a flatbed truck because it could not be cleaned and delivered the evening before when I signed the paperwork. Now that's superior customer relations!

Lanahoang

12 de ene. de 2014

I would definitely recommend Chad if anyone is planning to buy a car. My entire car buying experience went very smooth. Chad was very professional and goes above and beyond. He's very passionate about helping you find the perfect car.

lisa091972

11 de ene. de 2014

I have purchased many cars in the past from different dealerships in Charlotte. After my experience with Mercedes-Benz of NorthLake nothing else compares. They are outstanding and always provides superior customer service. Their service is prompt and treat each customer as if they are a king or queen. I am very pleased with my experience and know when it is time to make another purchase it will be with Mercedes-Benz of NorthLake!

Kmoore5

11 de ene. de 2014

I went to the dealership just to look around, but by the time I left I was rolling off the lot with my CPO 2009 E350 AMG. Everyone there was so helpful and continue to check on my satisfaction with the vehicle even after I purchased it.

samohtjadey

10 de ene. de 2014

Rob did an outstanding job of chasing inventory in an effort to satisfy our exact requirements. He made the process essentially seamless for me as his customer and he exceeded our expectations through out the process.

ChrisFreeman

10 de ene. de 2014

First, the Hendrick dealerships are a cut above the rest. I've purchased four vehicles from them over the years (2 Lexus and 2 Mercedes) and found the experience in both Sales and Service to be outstanding. Most recently, I have converted to the Mercedes brand, buying my wife a GL450 and my daughter a GLK350. The guys at Northlake couldn't be any more helpful or accomodating. Rob Bacharach is probably the best car salesman that I've worked with, and I've puchased a lot of cars over the years. His follow up, and follow through on commitments, has been outstanding. He also jumps in whenever needed on miscellaneous service issues or requests that I might have. In short, he takes ownership and treats the sale as a long term relationship - exactly how it should be. Rob is backed up by the General Manager - Brian Porta, who is also a stand-up guy. Brian has jumped in to help me out on a few occassions with sales and/or service, when most GM's wouldn't. Again, Brian treats the relationship like a long-term deal, and goes the extra mile to ensure customer satisfaction. Last, but not least, are the service guys...Taylor Martino (Service Advisor) and Kelly Purser (Service Manager). These guys are simply the best, and I can't say enough good things about them. They have done everything in their power to accomodate my schedule and service needs for my family's vehicles. It's clear to me that Hendrick takes great pride and care in selecting its sales and service teams. They've certainly picked a winning group at Northlake - I'll continue to be a loyal customer for years to come.

debraoc

10 de ene. de 2014

Our experience started with a purchase of a brand new 2013 gl450 in September 2013. We were happy with our initial experience and purchase. We unfortunately ran into a few roadblocks when my car had to go into service 4 times by December. This was not the fault of the dealship, it was a manufacturer problem. Mercedes Benz of Northlake was quick in getting our vehicle serviced. They provided us with wonderful loaner vehicles while our car was in service. After the 4th service we decided that it would be in our best interest to replace this vehicle. Mercedes Benz of Northlake did everything possible to make this happen. We ended up replacing our car with a 2014 gl450. We cannot say enough about the pleasantry of all that were involved with this process. There was not any ill will, need for legal council, screaming arguments, or disappointments. Everyone from Chad Woods, to Taylor and Kelly in service, to general managers were pleasant and meet all of our needs. Thank you Northlake for making an uncomfortable situation manageable. We've purchased 4 cars from the Hendricks dealerships, and will continue to do so in the future.

patlondon

10 de ene. de 2014

I did not go to the dealership intending to make a purchase that day, but Chad Woods was prepared for every question I had and by the end of my test drive I was SOLD! The two things I dread most are car shopping and going to the cell phone store. Both are torture to me because they seem to be endless waiting that consumes my day. Chad made this purchase SO easy that it was more like a friendly visit than the usual torture! I would highly recommend Chad and Mercedes! I LOVE my new vehicle and enjoyed the entire experience. I would also like to mention that follow up has been exemplary and I know if I have any problem, no matter how big or how small, that it will be attended to promptly. I'm in good hands.

bronskingilmangilman

9 de ene. de 2014

customer service by Demarco made me purchase a vehicle. He truly go out of his way to show you that he cares. I will come back for an upgrade in 2 years

anveshkolli

9 de ene. de 2014

Very very efficient , friendly, satisfactory and overall a wonderful experienceAnd would really recommend this to all of my friends for sureThank you very much

golden2277

9 de ene. de 2014

EVERYONE at this dealership was exceptionally helpful one of the most pleasant buying experiences I have had. Alexis Greene did everything she could tto help us secure this purchase.

Kelly2372

8 de ene. de 2014

I had a very positive experience working with Chad Woods. He was professional and a pleasure to work with. Even though they are 2 1/2 hrs. away, I would go back there vs. my local dealer to purchase another car.

Briangeppi

8 de ene. de 2014

Great experience with this dealership. Chad Woods and the Mercedes team were all extremely professional and helpful throughout the whole sales process. We had an overall excellent buying experience at Mercedes of Northlake.

ripscar

8 de ene. de 2014

Chad took the time to demonstrate the vehicles to fit our specific needs, and allow a test drive over different road conditions. The vehicle we ultimately chose (ML 350) was purchased at a fair price, without having to negotiate with other managers, and received above market value for our clean trade-in. As this new SUV has a multitude of technological upgrades over our previous vehicle, Chad took the time to explain all the functions, and operations. I still call him if I need a quick answer.

bonsway

8 de ene. de 2014

My son had been researching online to find a CLS-550. We are from Charlotte, but he was living in Seattle at the time. There was no geographic restriction to where the car was located as he had a very specific model in mind and it didn't matter where he found it. We were fortunate to find the EXACT car he was looking for at Northlake in Charlotte (no shipping issue). As my son had done all the research, he wanted to buy the car, sight-unseen, but I wanted to take it on a test-drive and visit the dealership and make sure the car was as advertised. Early email communications with the dealership produced immediate responses and an already comfortable and pleasant customer service experience. Upon meeting our sales agent, Chad Woods, he wasn't pushy or overbearing. We drove the car and he was very knowledgeable about every detail of the car. Aftetr relaying to my son that everything seemed perfect with the car, there was no doubt in his mind that he wanted that car and when it came time to make the purchase, Northlake was very helpful every step of the way and made the entire buying experience the most pleasant of my life. Even going so far as to make a personal trip to my office for me to sign papers to get the deal moving for my convenience. Everyone I dealt with at Northlake was professional and friendly and Chad has followed up consistently and shown great customer service. Northlake is top notch and I would highly recommend them.

prestondantzler

8 de ene. de 2014

I felt welcome the minute I walked through the doors at the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in trying to make me purchase the vehicle. The saleman answered all my questions and made me feel that I made a great purchase. I drove the car over 600 miles immediately and it performed wonderfully. When it is time for me to purchase another Mercedes-Benz, I will consider Northlake as my first choice.

markgolf

6 de ene. de 2014

Clint and Rob were amazing in all areas and made you feel you were family. Great experience from start to finish. i will always call on them for all my future needs.

KMNIII

6 de ene. de 2014

Personally do not prefer buying at dealerships, but experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrated full knowledge of the car (used E350 wagon), answered all of my questions, and went out of his way to demonstrate various options on the car. Most of the paper work was handled via e-mail, thus saving time purchasing the car. DeMarco followed up with phone calls, etc to see how I was enjoying the car, and if there were any questions he could assist with. Very impressive in today's market, where most car sales are pressured and hurried.

workingman70

4 de ene. de 2014

We feel we received the best of service. Jim was always courteous and respectful. Our experience was 5 at Mercedes-Benz of Northlake.F. Perez

DConn

30 de dic. de 2013

One day my nephew and I went to Mercedes-Benz of Northlake to JUST look around. His love for foreign cars is really what prompted me to even stop! Upon arrival, we were approached by a friendly young lady named Alexis Greene. Alexis and my nephew did most of the talking as I looked around trying to figure out the difference between the different models and makes...lol. Alexis (and my nephew) was very helpful and most impressive, she knew her stuff. After reviewing my options, I shared that I wasn't ready purchase but I would let her know when I was ready to make a deal. Five months later, I showed up unexpectedly and found Alexis. I shared with her that I was ready to purchase! She was great! I found the car that I liked and drove away with it the same day! It was that simple. She was a joy to work with. I also appreciate her follow-up contacts to make sure that all is well. The customer service and environment is just as "TOP OF THE LINE" as the Benz itself!Peace ~ DConn

Dbusko

21 de dic. de 2013

Best overall experience purchasing a car. Thanks to the entire team at Hendricks Mercedes Benz Northlake. Rob went out of his way to find us the exact model,color, and features we asked for.

gbackos

18 de dic. de 2013

Experience with dealership and Sales person (Rob Bacharach) was the best experience I have had. I am usually that person that hates buying a car ebcasue of what you expect to deal with when communicating with a dealership. Rob and Mercedez Benx of Northlake was extremely pleasant to deal with, price was really good and overall was a no hassle deal. Great salesmanship to say the least.

GigiH

11 de dic. de 2013

We just bought a new GLK 350 and were very pleased with the overall experience! We actually went to just test drive the vehicle, but ended up trading in our Acura for the new MB. Alexis worked with us for the majority of the time and she was so professional, but at the same time personal that the car buying experience was truly a painless one! Matt in the Finance Department handled our transaction efficiently and was also very personable yet completely professional.

seanep1

3 de dic. de 2013

I was very happy with the time that the sales and finance crew spent to walk me through my purchase (I kept them there till after 9PM on a Friday). The respect and attention that they paid to me, as well as other customers on a few follow up visits did not seem to differ from one to the other. Basically the person with the entry level Mercedes was treated no different than the guy buying the most expensive top of the line Mercedes. The facilities were extrememly clean with a high attention to detail. While I was there I even noticed an employee polishing the push panels located on the doors. Overall a great experience, and I was very happy with the level of detail that Garret went into along with his product knowledge.

hddenny

6 de nov. de 2013

We were very pleased with both chad and mike . There professionalism and friendliness showed through the buying process of our E 350 and beyond. I would tell anyone about our experience at your dealership. Thank you Paula & Dennis Demastrie

tphanft

31 de oct. de 2013

Helped select the perfect car CPO for me and offered a fair trade. Seamless transaction, particularly appreciated given out of state purchase, which included 'to-my-door delivery and pick-up'. Professional and knowledgeable guidance through out the process. Set the standard for what the ideal car purchase experience should be for a customer.

brenda3

12 de oct. de 2013

Our last 6 cars have been Cadillacs and we weren't even looking to buy a Mercedes but we're glad we did! We had stopped into Hendricks just to look and ended up buying a 2014 Lunar Blue E350 Sedan with both the Premium and Sports pkgs. It's a gorgeous car! Jonathan Moody is a great salesperson and everything he told us is true. The Eco start/stop and the Lane Tracking systems are an added plus for us! Thank you Hendricks and Jonathan so much!

fortunato09

2 de oct. de 2013

Excellent dealership. Would highly recommend. Easy to work with. Actually made the car buying experience not stressful. Great customer service. Worked with Rob who had an excellent knowledge of both the E350 and C250 which helped us with our final decision.

tbeck12926

7 de sep. de 2013

Always a great experience and always smooth as silk. This is the 5th Mercedes Benz that I've bought from Hendricks. Great guys - Great dealership!

markgolf

29 de ago. de 2013

The dealership and Rob Bacharach did everything the right way from start to finish. i highly recomend Rob and team for their next new car purchase.

Modge

25 de ago. de 2013

Nothing but a positive and pleasant experience from the minute I walked in until the moment I left. Each and every person I encountered went out of their way to ensure I had everything I needed, if they could help, or answer any questions. Respectful, kind, listened, and very thorough. A much better experience than I had at the Independence Blvd. dealership.I have not one negative thing to say. Overall, an exceptional experience. Of course I am partial, but I recommend you see Dana Barge!

gastonday

23 de ago. de 2013

Rob was the most professional, caring and understanding car salesman I have ever worked with. He puts you at ease, listens to you and was never a pushy salesperson. I did not buy a car from the dealership but he was very instrumental in helping me locate the perfect car. I would recommend working with Rob if you are looking for the Mercedes of your dreams - he doesn't have it, he will find it!

rickylhudson

5 de ago. de 2013

I was very pleased with my experience. I was in and out in less than 2 hours which is pretty remarkable. I would definitely use them again.

David Ford

24 de jul. de 2013

My wife and I visited this dealership and were very pleased with our experience. We worked with Sean Taffe and he proved have a thorough knowledge of the products and was a delight to work with.

JGiesey

26 de jun. de 2013

Scott had delivered multiple units to my family. Each and every time he is courteous, knowledgeable and prompt. It was a great experience and I highly recommend using MB of Northlake for any and all needs including sales, service, and parts.

TTee

19 de jun. de 2013

Okay, hate writing reviews but I must do so for consumer awareness. I went to this dealership for service on my Mercedes Benz. Let me explain what happened here. I drove into service, consultant came out and asked me my name and knew of my appointment and asked me to wait in the lounge. I waited for him to bring me a document to sign such as an approval for them to do the requested work on my vehicle which never happened. I wanted one thing done only by the way. I waited over an hour thinking my vehicle was being worked on but later the consultant stated there was more things wrong with my vehicle and the service mechanic will be out to chat with me. The mechanic came out trying to tell me I needed a part for my suspension not knowing I just had that completely checked recently and had one part replaced. The mechanic also stated I needed another thing done which I didn't need but never said anything about what I actually took my vehicle there for. The whole hour and ten minutes I waiting for the requested repair only, it never happened because it was a low cost repair. The mechanic was looking at other area's of my vehicle the whole time trying to find other repairs he can say I need but there wasn't any, so he came up with a few that I didn't need not knowing I used to own a service department for 10-years and already had my vehicle in service elsewhere. Note; not a Mercedes manufacture dealer but a Mercedes certified mechanic shop where mechanics are Mercedes Certified for many years. After mentioned to him I had repairs recently done and didn't need what he stated I needed, the consultant and the service mechanic rushed my vehicle out of there garage so fast, it appeared to me as if they felt if we can't get him let's get him out of here immediately, and they did just that. Remember, I never seen any documents for my vehicle being taken in for them to look at or do what I requested to be done. I figure out why, no documents was put through there system, no survey they have to worry about. A survey is automatically generated once they put your vehicle in the system for a service request but not an appointment. The customer response on the survey can and will hurt the department and the dealership if its negative so they are very careful who and when they print it out. BEWARE..... If you visit this dealership for service, please make sure they give you a document that show your vehicle complete information, current miles, and what you have requested for them to service, then view/sign it, if you don't, I'm sure the same thing will happen to you if you refuse service. By the way, I went to another Certified Mercedes Service Center and had the repair done I originally was told couldn't be done because I needed other repairs, plus the other repairs that I was also told I needed I didn't. I have the receipt to show that it was checked and everything was fine, go figure right...... This review is not to be misunderstood, I'm not here to talk negative about this dealership but to inform the consumer what took place when I visited this fairly new built Hendrick Mercedes Dealership of Northlake in NC. Thanks for reading, and if you get service done here, pay close attention to all details and what you are told, you may want to have a second opinion..

Mauraq

31 de may. de 2013

Rob was the best car salesman we have ever worked with. He was attentive, took the time to understand what I wanted, performed many searches of cars for me when I kept changing my mind, and ultimately sold me my dream car. He was friendly and not pushy! I would definitely buy another car from him again and recommended him to all my friends!

sbkurtz

26 de abr. de 2013

This was my first experience with buying from a dealership, and I have to say it exceeded all expectations I could have expected. Every employee that worked with me, notably Garrett and Mathew, were extremely friendly, professional and helpful. I am more than happy with my vehicle and everyone at the Hendrick dealership made the entire process very simple, understandable and personable. I would definitely recommend buying from Hendrick in the future.

dmashford

23 de abr. de 2013

By far, the best caar buying experience we have had to date. Garrett McMullen is a real professional, knowlegeable, patient, good listener, and very responsive.Mike packaged the financing with financing options based on current market rates.Thanks for a great car buying experience!

RoboUSC

19 de abr. de 2013

Rob was extremely helpful in my vehicle search. It was an intensive search spanning several weeks for a used car. I had very specific specifications of what I was looking for and Rob was very intuitive when presenting me with vehicular options. I appreciated his dedication to finding the right vehicle, within my price range, with my prefered mileage, and with my preferred electronic options. Rob is an excellent salesman and I recommend anyone looking for a new or used vehicle to stop by Mercedes at Northlake for a low-pressure buying experience.

Krcampbell

18 de abr. de 2013

From start to finish, this was an excellent experience for someone who typically loathes the car-buying process. I found the sales team (Jason Whittington in particular) to be focused, friendly, and honest. He found THE perfect car for me. The entire buying process was quick, easy, and (gasp) enjoyable. I have always heard good things about the Hendrick family of dealerships. I look forward to sharing my experience with others in the future.

tjwhite2

3 de abr. de 2013

My buying experience was AWESOME. From the time I walked in the dealership to the time I left, my experience was great. They are trust worthy, friendly and have tons of knowledge. Please go by and ASK for JONATHAN MOODY!!!! He is a pleasure to work with.

ricklemunyon

1 de abr. de 2013

Stopped in to look at a new GLK, but wound up buying a pre owned 2012 ML350 Bluetec. Was offered a great deal on this vehicle, and my client advisor Rob Bacharach went above and beyond to offer outstanding customer service. Thanks MB OF NORTHLAKE!!!

mnkmits

31 de mar. de 2013

This dealership made us feel welcomed the moment Alton Crawford, our sales person, introduced himself. he was very knowledgeable about the brand and this particular vehicle. We were made to feel totally at ease. There was no hard sell, which at some dealerships, that is the case. he wanted to make sure we had all our questions answered and many more that we did not even think of. he really knows his product. Alton then took the time to introduce us to Zac Keener, who was helpful with our shopping at what I call the "goodies store". it was past closing and Zac took his time to explain everything in detail and was very personable. Then finally we had our time with Matt Derenthal. This was effortless, which is sometimes the stressful part of the purchase.....no one loves looking at the numbers...but you have to. I myself just like to see the shiny new cars! You all were above exceptional....thanks for making what sometimes can be a horrible experience to one that was pleasurable. We most certainly will be back when service time comes around even though we live in SC. You are a great group to deal with and we plan on sharing our praise with our friends...See you soon.

mcaballe

24 de mar. de 2013

Chad is great. He not only treated us with upmost respect and attention but also was extremely helpful. He gave us very precise and clear explanations about the different models I was interested in, different possibilities for payment, and other services (i.e. maintenance, etc.). The process was smooth and quick. This is not the first Mercedes we own (and other luxury brands, Audi, BMW, Infiniti) but the service we got here was first class.Matt was also very attentive and helpful to complete the paperwork. He even remembered me when I visited Hendrick MB in Charlotte 3 years ago! I was impressed. He made all possible effort to smooth the process and his explanations were very comprehensive.It was definitely a five start (out of five) experience.

dantzle

17 de mar. de 2013

My overall experience with this dealership has been great. In fact, the overall attentiveness and customer service experience has greatly influenced my decision to have decision to have 90% of the required maintenence done at/with the dealership.

annsantoli1

17 de mar. de 2013

Rob was our sales person at this dealership and he was fantastic! He was so friendly, knowledgable and not pushy. Everyone at this dealership was so nice, professional and efficient. I will highly recommend this dealership to my friends and family. When you go to this dealership ask for Rob he was awesome!

Christopher E

15 de mar. de 2013

I have been going to Hendrick Dealerships since 2001 on Independence Blvd in Charlotte both BMW and Mercedes. Those two dealerships have always been top notch experiences. The service at Northlake is the worst repair experience I've ever had. - I brought my car in for two new tires and an alignment on a Saturday AM - The tech told me it would be a couple of hours - The Service Manager Dropped me off at the mall - The Service wound up taking almost 5 hours, I missed my nephews Birthday Party - When I picked up the car I realized they replaced the wrong tires, they left the bald tire and the one with the screw in it and replaced the two good tires with new. - They Gave me a loaner car for Sunday because it was too late at this point to fix it. - When I picked up the car Monday afternoon it was nearly UN-drivable it pulled so hard to one side I thought I was going to fly off the road. - I took it back the next day and the Service Technician(Paul Newman) told me that the reason it was pulling so hard was because the older tires on the right side of the car and I'd have to buy new tires,they would also have to fix the lower control arm bushings... another $1,300. He even had the gaul to charge me for the Alignment again... - I picked it up again, drove it to the airport the next AM to go on Vacation... the car was still pulling to the right!!! - when I got back from Vacation they took it again and finally got the car into alignment. - The end of the story is that I was convinced to buy 2 new tires that I didn't need yet, and have 456$ repair that I didn't need. - The Sales Manager should have contacted me and offered to refund any money in excess of his cost in my opinion, but he only offered to refund my $150 Alignment. - This dealership is a complete failure in the service department compared with the Hendrick Dealerships in Charlotte.

psanthanam

15 de feb. de 2013

I'd recommend this dealership for the price, but everything else has been below my expectations of a Premium vehicle dealership. The accessories not offered as promised on time, overall buying experience has been unsatisfactory. Allen Queen and Sohil Shah (does not work for this delaership anymore) were the folks who made me come back to this store and sign the dotted line, but for them I'd would have Never gone back to this dealership again. Well done Allen

Johnny Johnson

4 de feb. de 2013

Great purchasing experience. Sales staff very professional, knowledgeable, and dependable. Staff friendly and helpful. Rob Bacharach was extremely helpful during the sale and has followed up twice after the sale to insure my satisfaction. I am very satisfied with my purchase from Mercedes-Benz of Northlake and highly recommend this dealership.

seereddy

20 de ene. de 2013

It was overall good experience. Rob and Mike were quite helpful.Rob did explain us all the major features of the car. Intially we felt bit rushed by Clint, but we understand it is part of the whole Sales process.

cunniffryan

6 de dic. de 2012

I set up a appointment to drive a used vehichle. Garrett had it ready when i got there. Car was great, and we wored out a deal and i purchased it. Overall i was very pleased, and if i am in the mareet for a vehichle down the road i would come bac and deal with Garrett McMullen.

rajdesai

27 de nov. de 2012

Rob was very friendly and very much courteous to us when we went at the Dealership. At the same time of him selling the car he did make sure that he takes all our needs into account which is indifferent from lot of other sales personnel or Dealerships. He took our request and followed up promptly and gave us the correct answers and did not change his answers. Everyone, I met at the dealership were very courteous and very knowledgeable of what they were selling to me and all the documentation work was perfectly completed by us. They promised me the product and price and they stood by it. The price that I was given was very competitive and attractive and so I bought the car the day I promised and we are really very happy with all of the personnels at the dealership. My overall experience has been very good and would always give them the first chance to sell the vehicle to me and I would even buy from there, even if someone really matched the pricing as the dealership did take care of me and my family personally and they gave me a homely feeling.

carleeng66

15 de nov. de 2012

Rob was very helpful throughout both our shopping and buying process. His knowledge and friendliness was what brought us back after shopping at other dealerships. Well done Rob!

tonilucky

12 de nov. de 2012

I came in for my e350 to be services, Taylor helped me, found out there were serious problems. Had to buy a new car and they gave me a loaner to have because I have a little one. Shopped all around and still came back to Northlake for a 2011 c300. Rob my sale rep was very nice, not pushy, and was straight forward. Everyone that helped us there were very professional and helped me get the best deal. We are currently looking for another Benz for our grandparents and we will always come back for future purchases.

Carole Gantt

1 de nov. de 2012

Rob was such a wonderful salesperson to do business with,very patient and kind. We would highly recommend him to anyone. Followed up with a call to see if we had any questions and we would not hesitate to call on him if anything comes up in the future.Thanks,Ken and carole Gantt

cmstic

25 de oct. de 2012

I was very impressed with my experience at Hendrick. The car I bought is fantastic, the service was top notch, and the overall experience was the best I've had at a car dealership. Jake, Garrett and Matthew were all fantastic in the time that was taken to tell me everything I needed to know about the car, how everything worked, and to patiently answer all of my questions. It was easy, simple and professional. I highly recommend Hendrick for a discriminating car buyer!!

mnampoot

20 de oct. de 2012

As most of the customers at North Lake this is not first time for me or my wife at a luxury car dealership. My wife had one choice for a car and i had another and trust me both were pretty far off. Rob came off as one heck of a professional. Calm, knowledgeable and patient. he went over with us all the choices and stressed with us why the MB was the right choice. I am a R107 fan and proud owner so i didn't need much convincing but my wife being a Audi lover required a lot more. Rob presented all the features and explained in detail how the merc would be different from the Audi. we left the dealership the first time with all the details we needed but still wanted to see the Audi. Rob followed up multiple phone calls, each one explaining the strengths of the M and eventually had us coming back to the dealership to take the delivery of the car. One thing i would like to stress is during each phone call, he never came across as pushing us to buying the car but was more like a helping hand and a friend. we loved it. during the day we came to pick up the car, all the home work was done, care was taken to take care of the tiny little things that mattered to my wife, and trust me things like these go a long way. that's what we wanted. my 8 year old son who thinks he knows all about cars came along with us, and Rob got 6 stars out of 5 from him. if my son thinks Rob knows things about cars, then i am pretty sure rob does :)

neelima80

26 de sep. de 2012

The whole experience working with these folks was very nice, right from our first visit to the time we got the SUV. Their customer service is very good and took time to show us all that we wanted.

mary.asbury.33

14 de sep. de 2012

We loved our exerience with this dealership. Everyone was friendly and helpful. We only bought elsewhere because we wanted a different color vehicle. We will return again when we are shopping for a vehicle.

janhouck

12 de sep. de 2012

Probably the best experience I have ever had selecting a car. Jim and Mike were so well prepared, answered all my questions, and were courteous and helpful. I have done business with Jim since 2000 and have never been disappointed. He is definitely "one of the best"!

dorandab

31 de ago. de 2012

Typically, I dread dealing with the process of purchasing a car and delay it as long as possible. However, we had such a good experience with working with Ryan that it made the decision easy once we negotiated through pricing. Ryan was extremely accomodating without adding pressure, he was pleasant and professional and knowledgeable about the cars. He followed up at the appropriate times and stayed late to make sure we were taken care of. He gave us a true sense of concern for excellent customer service, something that is too often overlooked these days.Matt was very helpful through the entire finance process as well and dedicated the necessary time to closing the deal. We could have purchased our next new car anywhere but chose Hendrick Mercedes of Northlake because of the staff's high level of professionalism and customer service.

rnikrooz

22 de ago. de 2012

Great Dealership. Sohil was fantastic to work with. He was professional and knowledgeable. Overall process was seamless. I will recommend Sohil to my friends and family.

jolecach

7 de ago. de 2012

I bought my CPO 2009 E350 online and am very pleased! I had my car delivered nearly two thousand miles away to Arizona in 10 days from the day I saw it online. It is what I expected and more; it is like new! Clint was first class all the way, and very quick with responses to my questions. Matthew made the paperwork easy and quick. I would deal with them again in a heartbeat. I am ammending to reflect that I misunderstood the meaning of 'out the door' and was shocked to have to pay $2,138 in taxes to register the car, so am not happy about the price. I still recommend Northlake I am just not happy with the price anymore.

nealpatel545

4 de ago. de 2012

My experience with this dealership was great! Sohil was understanding and accomodated all our needs. He worked hard to get us the car we wanted and there was no pressure to buy the car. Great sales associate!

rbhesquire

2 de ago. de 2012

My buying experience was exceptional! From the time I walked in the door to the time I completed my purchase, the entire team, particularly Sohil Shah, gave me nothing less than excellent customer service. Even after my purchase was completed, Sohil has reached out to me at least three (3) additional times to make sure everything is going well with my vehicle. I would highly recommend this dealership to any potential buyer.

Jpatel1

29 de jul. de 2012

This was my first time visiting this dealer ship, Sohil was great helping me with all my questions with out any pressure, he also took the time to email me all the information. I will definitely go back to this dealer ship and ask for Sohil he was great.

dalebowles

22 de jul. de 2012

I initially met with Ryan. When I came in to purchase I worked with Gina (Ryan was off). Both of these individuals are not only knowledgeable professionals but honest, ethical, and friendly people. I had a high mileage trade-in. I got an OK price - fair, nothing to write home about. But the service was outstanding. I highly recommend the dealership - and Gina and Ryan specifically. Gina also called numerous times after the sale to follow up. She's a class act.

Putt4Birdie

4 de jul. de 2012

I highly recommend the team at MB of Northlake. I called the dealer before visiting to inquire about availability of vehicles/options/colors I was interested in. Upon arriving 45 minutes later, all 4 cars were pulled out and lined up for me to review. Sohil was very helpful with our questions and never pushy to close the deal (even though it was the last day of the month). After test driving, I explained how I was going to test drive Acura and Infinti as well. Sohil never talked bad about the competition and encouraged us to test drive all makes to be sure we ultimately purchase the right vehicle for us.By the end of the day, Mercedes was the vehicle we wanted. When coming back to the dealership to negotiate the purchase price, Sohil was helping another customer but came over to greet us and introduced Chris Tarry to assist with any more questions. It was great to have them work as a team so we didn't have to wait. Chris picked up where Sohil had left off and we settled on a very fair price. Between the sales staff and Finance, everyone was very patient, not the least bit pushy, and very accommodating with the kids.I look forward to more of the same from their Service department.

AlexApho1234

2 de jul. de 2012

I like this car lot a lot. It is a verfy nice place to look for a good brand name cars like BMW,LEXUS and Mercedes-Benz. And they also are very nice salesperson there with a lot of helpes. I have only been there once and I got me a Mercedes!.

dezibaby

27 de jun. de 2012

This was my first time buying a new car and I was extremely nervous. The Mercedes-Benz family at the Northlake location was absolutely wonderful!! They made me feel welcome and very comfortable about my purchase. If you are going to buy a car, this is the dealership to go to!! Between the initial meet and greet, test driving, discussing the specifics of the car and the financial aspect, I was very well taken care of upon my visit, and it is the ultimate reason I chose to purchase a Mercedes-Benz over the competition. Sohil took very good care of me and will do the same for you!!

chavispair

27 de jun. de 2012

The car buying experience was wonderful. Everyone was friendly and willing to answer our questions. The process took longer than expected due to our indecisiveness but the staff was patient.

mfaulk

26 de jun. de 2012

Excellent communication & followup although we have not purchased a new MB yet. Look forward to working w them in the future should be decide to purchase a new MB.

Biral

8 de jun. de 2012

This was my best experience with car dealer. I will definitely recomendfriends and family . Salea rep had gave me couple of option, so that help me to selectCar

baritone275

8 de jun. de 2012

I have been buying cars for over 40 years, and have seen everything out there. I'm a very busy health care provider and am usually very squeezed for time.The service and customer care I received at Mercedes Benz of Northlake is unquestionably the best ever. Everyone was professional, courteous, prompt, and attentive. There was absolutely no pressure of any kind. My young daughter was with me when we finalized the purchase, and the staff was as courteous and attentive to her as they were to me. They even helped her pick out a MB T-shirt!I can't say enough good things about MB Northlake, including the facility. The service area is spotless, and the customer areas are modern and relaxing. (The entry bay also has the fastest rollup door I've ever seen.)I wholeheartedly recommend MB Northlake to anyone reading this. They've taken the auto buying experience to a new level.Dr. JS, Charlotte, NC

Susanc1970

3 de jun. de 2012

Sohil's knowledge of the vehicle was outstanding and he explained the options to us in easy to understand manner. He made sure all of our questions were answered. We would recommend him to friends.

nighthawk3000

31 de may. de 2012

When I started my car search, I was not looking forward to dealing with aggressive salesmen. But with John, I was instantly relaxed and comfortable; I did not feel pressured at all. He put up with a lot of emails until I finally made a decision! John made my experience fun and enjoyable. If you are looking for a Mercedes, there is no other person that I would rather deal with than him.

myersbrig

30 de may. de 2012

John did a great job and I'm very pleased with my new car! He gave me a great deal on the exact car that I was looking for.

MShharak23

29 de may. de 2012

Highly recommend John Harper. He did a great job and took the time my wife and to answer all our questions. I would highly recommend John and the staff at Hendrick Mercedes of North lake. The atmosphere is friendly and we never felt pressured.

MrKeppler

28 de may. de 2012

I had a great hour or so with Sohil Shah on Saturday morning while looking for information on a couple cars my wife and I are looking into. I was impressed with his ability to answer my questions and most important to understand I was just starting my search and did not want to get bombarded with calls every 5 minutes after I left to see if he could make a sale that day. My wife and I are just starting to look and will give our business to the dealership when we do make our final choice.

Tom Gaddy

23 de may. de 2012

Wow!! Great experience. Mr. Bex was great helping my wife and I locate the perfect vehicle for our family. This process took several weeks and Mr. Bex was very helpful in sourcing the vehicle within the network of Hendrick dealerships. Thanks to both Mr. Bex and Mr. Derenthal for their help during this process. We will definitely do business with the Hendrick Mercedes Team at Northlake again.

truemanc

22 de may. de 2012

I am extremely pleased with this new dealership. They had a 2009 Acura that I had my eye on. I was able to negotiate a great and competitive price. I will be back next time I need a new ride. Great service and was always offered a refreshment!

Carthurs

16 de may. de 2012

This is our first purchase from an Hendrick Dealership.I must say they were the most professional and courteous people we have ever dealt with, in purchasing a vehicle.Chris Tarry was very thorough in his demonstration of the vehicle, my wife loved the vehicle. When we decided to purchase the vehicle, the rest of the team came together and put everything together for us.They made us feel very special.I will definitely purchase future vehicles from the Hendricks organization.

tirechain

14 de may. de 2012

Everything is done as committed. Before Hendrick, I never had a positive sales experience where I actually leave feeling I owe them a favor because I always treated better than expected. When I dealt with the local dealers in PA, I always felt used and abused and they do not deserve my business.I am not the only one that feels this way. I am member of AMG Private Lounge. Several members from all over the country have experienced Hendrick Motors and Clint Bex and have nothing but praise and recommendations.So if you want the true Mercedes Ownership experience, give Hendrick Mercedes-Benz of Northlake a call.