Dori

17 de ago. de 2016

Everyone at Mercedes south Orlando was great but especial thanks to Reggie, Jeremy, Darrell, and Jhon.You made our experience grand!

Susana Bonilla

13 de ago. de 2016

Love it! Reggie, Jose, and RJ did an awesome job excceding my expectation on my MB.

Ngo H Gia

10 de ago. de 2016

Great advisor and technician team. Couldn't ask better

LindaG.

8 de ago. de 2016

I purchased my car from MBSO, every encounter with them since purchasing my car has been excellent. This includes scheduled appointments and pop in visits for low tire pressure, questionable noises or any concerns. I'm treated with respect, they are courteous, patience with explaining things and answering my questions.

TimothyE

29 de jul. de 2016

My wife bought her car from another dealer and brought it to Mercedes of South Orlando. They actually wrecked the car when it was on the lift during their service and then tried to return the car with this major damage as if nothing had happened. they found on their video that they were responsible and fixed the damage but then tried to return it to me with scratches in the NEW paint they had just done. Finally got it back repaired but the bumper melted because the tailpipe was never connected correctly. I asked them why they missed it when they had it in for their 5 star service and I was told by Reuben the GM that "everybody misses things." Do NOT bring your car to this dealership is you do not want them to "miss things". Also, if you are a woman...my wife says they are major bullies. They do not have the best interest of the customer in mind for sure.

Tamib

27 de jul. de 2016

I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to return it to me as if nothing had happened. They even admitted to it but the subsequent damage is horrendous. You should see the pics!

Tami Brotherton

27 de jul. de 2016

I bought a used car and brought it to the dealership for a look over and service. They wrecked my car....I got it back after service with major damage on my rocker panels and it looks like they dropped it off of the lift. There has been fallout damage from this and they are taking no responsibility for this saying it was not related to them damaging my car on the lift. They keep a video of their repairs but of course none are available from the day they caused the damage. I have pictures of the incident and will be posting them very soon but if I were you....I would not take anything to them for service. They are very unreliable and in fact, I came out with more damage than I went in to the shop with in the first place. Buyer beware this is not a shop you want to do business with if you want a responsible service location. Oh and if you are a woman...this is NOT the place to take your car to for service. They definitely do not have your back ( I felt very belittled when I was speaking with them) and I felt very dehumanized from my entire experience here. Now that the damage is done...it is like fighting a big corporate giant as there is nobody to help you with our complaints whatsoever. This is definitely not a place I would ever take my family to buy a car. Way too much risk here at this dealership for sure.

Yuri

23 de jul. de 2016

Excellent service. I Left the car at the dealer for service , I got a loaner 2016C300 wow!! What a car. Still love my 2013 E350 convertible , 19k no problem for 3 years running silkier.

Jpepsy

18 de jul. de 2016

I enjoyed spending time waiting for my car to be serviced . I had first spend time looking at all the new models of Mercedes-Benz cars . I stumbled into the cafeteria where they were serving free coffee later I had lunch . Everyone was friendly . The coffee did rock .

Jack D. Beckett

6 de jul. de 2016

The service department and personnel that I engaged, especially my service manager Mr Keith Moody. Everything was fixed, it was timely and professionally done. I am extremely satisfied with my service manager, his honesty, professionalism and are beyond reproach.

Phyllis Girley

30 de jun. de 2016

I am always made to feel like a VIP when I am there. My car is always taken care of in a timely manner and they constantly communicate with me.

physicist

16 de jun. de 2016

Came in for a test drive on a used c250 yesterday. I made an appointment to come in, what around for awhile while I had coffee. I can only guess that the responsiveness isn't as prompt on used cars. When I finally did get into the car, I commented on a worn knob on the dash board. I asked if it could be corrected, and the salesperson would not commit to an answer. When we got back to discuss price, I was told there was not much of any negotiating room on many of these cars, but to go ahead and submit an offer anyway. While they left to speak to the manager, I noticed a book having to do with most common mistakes that salespeople make. When the salesperson got back, I asked what 1 or 2 of the most common sales mistakes were, but was told that they had not read the book, so they wouldn't know. Another wrong answer. There was a considerable difference on what I was willing to pay, so I left. Later on I was called by another salesperson, wondering how else I could be helped, and asking me if it would help to deal with them instead. As I in the process of explaining some of my concerns, I was politely as to hold on while they could attend to another matter. I hung up. There was a follow up message and email, and I responded that if they could not meet my offer then there was really no point in going any further, and never got a response. The overall impression here is that they will certainly not go out of their way to even attempt to even meet the customer halfway, much less try to meet the customer's need in any way.

orlando_001

30 de abr. de 2016

Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee are staying around doing nothing, no "welcome", not a smile or positive attitude, a few of them busy checking their cell. At one point when lifting our car to service it they accidentally had cut one tire-nothing to say! Before having this GL we had an Infiniti, the difference in customer service is ginormous, was treated with respect each time and felt welcomed and valued as a customer. At the MB dealership feels like I have to treat the employee like a queen in order to have my car serviced right.

connie.spencer.351

17 de mar. de 2016

My last few service experiences at MBSO have been positive, which makes me happy since I've had some not so positive experiences in the past. My current service advisor, Chris Overmyer, has been very professional, courteous, and helpful each time I've called or taken my car to get serviced. I'd also like to say that we are always greeted in a positive and friendly manner by Aaron when we pull into the service station. He is very helpful, funny, and always willing to help out. I would like to say thank you to Chris and Aaron for providing such great customer service.

prcruz

15 de feb. de 2016

From a simple service walked in, to an almost emergency situation driving back from Miami. We felt a vibration and it was almost 4 pm, and we decided to drive up to service and they were so fast and curteous. Without hessitation a young gentleman came concerned and saw that we were taken care asap, we were taken care by Eric and he said not to worry we will help you. So it was within 10 minutes they came back to tell us what was going on, and that it was going to be fixed within one hour, and it was. We truly appreciate all they did, and we highly recommend this Dealer and Service Mercedes Benz to any one.

Colleen

27 de ene. de 2016

I have nothing but positive experiences with MB of S Orlando. The Service Department and Sales have both been exceptional. Thank you to Zuhare Saadi for making my car buying experience a positive one.

Sknapp1

26 de ene. de 2016

This is the second vehicle that I have bought from Mercedes Benz of South Orlando and I live on the complete other side of town. I can not say enough great things about them! Both my wife and I purchased Mercedes from them this time and ZuHare and Tinu were EXCEPTIONAL from beginning to end. They took their time with us every step of the way.Chris was our service manager for our old Mercedes and have him again for our new ones and couldn't be happier because he has been EXCEPTIONAL as well!

connie.spencer.351

28 de dic. de 2015

Updated 12/29/15I would like to say thank you to the parts manager, Chris Moreo, and the parts and service director, Richard Suarez for being courteous and professional while helping me try to resolve my upsetting experience I had yesterday at Mercedes of South Orlando. Richard handled the situation very well yesterday at the dealership, while Chris helped me out today over the phone. Both gentlemen were very calm, and did a great job going above and beyond to make me feel better. They both also stated that if I ever need anything again, they would be glad to help me (which I hope stands true). Thank you again for helping me restore some faith back into your dealership. *************************************************************************************************12/28/15The service at this dealership (MB of South Orlando) is horrible!!!! I've been taking my car there for over a year now, and the service has never improved!! I love my ML550, but absolutely HATE going to your dealership. I had a Lexus prior to this, and NEVER had any issues at Lexus of Orlando.Today, 12/28/15, I came in for a brake job. I was given an estimated time of a couple of hours. I brought the car there at 10:30am, and left your dealership at 4:30pm (6 hours?!?!?!)!!! I was never given the papers to sign stating what service would be done or what the cost would be. When I went to pick up the car at 4pm, the bill was $1200. Then, somehow my car was "misplaced", and was never washed after I received a phone call from my service advisor at 2:57pm telling me my car was ready, and was going through the wash at that time. It just seemed as no one cared, until I got upset. Then, Richard (parts and service director), came to assist the situation. He was very professional and helpful, and made me feel better.

D.Kimmey

27 de dic. de 2015

In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz. As with all purchases from Mercedes Benz of South Orlando (MBSO), I paid for their "VIP program" which included many services, but the service of the most interest was their advertised "airport service," where they would take you from the dealership to Orlando International Airport, store your vehicle, wash and vacuum it and then pick you up upon your return. This service was both described and advertised as "at my convenience." I paid over $900 for this "VIP Program," with the belief and understanding that this convenience would pay for itself in time through saving the airport parking fees and more. On my initial use, in September 2015, it went exactly as described by my sales person, the MBSO.com website and the person I confirmed the service with on the telephone when I made the scheduling. That they would take me to the airport at my designated time, clean my vehicle, park it at their facility and upon my return, I would be picked up and returned to my vehicle at MBSO at the time of my arrival. This is exactly how the service worked and was exactly as described. Fast forward a month or so, and I go to schedule another business trip, utilizing the MBSO VIP Program, that I paid for, which included the airport service, and come to find that, without any prior notice, the service I paid for had been changed from a car service at my convenience and schedule, to what can be simply described as a shuttle bus service that only takes me, the customer, to the airport on the hour and returns me, the customer, to the dealership on the half-hour, no longer making it at my convenience, but rather at the dealer's convenience. They cut back on the customer service and convenience aspect, and actually added more travel time to the service. No longer do they offer to drop the customer off at the airport or pick the customer up at the customer's convenience, but make it more inconvenient and time consuming. Rather than being dropped off when the customer needs, the customer must now add up to an additional, and now wasted, hour to their travel plans. When I learned of these changes, the attitude of both the staff and management was essentially, "Didn't you read the terms and conditions?" and then basically, "We changed it because it was too busy." What that means is, "Our promotion was so successful, that you, the customer, can no longer receive what we advertised and promised, and that's just too bad." Now bear in mind, their defense to this is that they have not discontinued the service, only changed its terms, and in a sense this is true, but the changes were not to benefit the customer in any way, shape or manner, and if anything, is to discourage the customer from using it. You buy a Mercedes Benz automobile, which is not an inexpensive vehicle in itself, and pay an additional almost $1,000 for their "VIP Program" (which you cannot decline) only to have the carpet yanked out from under you and being told, in essence, "We changed it, so, too bad." Therefore, in my opinion, Mercedes Benz of South Orlando cannot be trusted. You cannot expect any program or advertised service from MBSO to be maintained, and customer satisfaction is not a priority of the staff or management. When my own personal dissatisfaction was expressed to the management, no effort was made to remedy the situation, accommodate my needs, or adjust their "new" program to be more inline with what I and customers prior to the change were promised and paid for. As a matter of fact, after several email exchanges with the management, I was told in no uncertain terms, "This conversation is over and we will not respond any further." So, you, as the customer are the least of their concern. Any offer, service or promotion promised at the time of purchase is about as solid as a block of jello. It means nothing and they will do nothing to satisfy you.

D.Kimmey

26 de dic. de 2015

In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz.As with all purchases from Mercedes Benz of South Orlando (MBSO), I paid for their "VIP program" which included many services, but the service of the most interest was their advertised "airport service," where they would take you from the dealership to Orlando International Airport, store your vehicle, wash and vacuum it and then pick you up upon your return. This service was both described and advertised as "at my convenience." I paid over $900 for this "VIP Program," with the belief and understanding that this convenience would pay for itself in time through saving the airport parking fees and more.On my initial use, in September 2015, it went exactly as described by my sales person, the MBSO.com website and the person I confirmed the service with on the telephone when I made the scheduling. That they would take me to the airport at my designated time, clean my vehicle, park it at their facility and upon my return, I would be picked up and returned to my vehicle at MBSO at the time of my arrival. This is exactly how the service worked and was exactly as described. Fast forward a month or so, and I go to schedule another business trip, utilizing the MBSO VIP Program, that I paid for, which included the airport service, and come to find that, without any prior notice, the service I paid for had been changed from a car service at my convenience and schedule, to what can be simply described as a shuttle bus service that only takes me, the customer, to the airport on the hour and returns me, the customer, to the dealership on the half-hour, no longer making it at my convenience, but rather at the dealer's convenience. They cut back on the customer service and convenience aspect, and actually added more travel time to the service. No longer do they offer to drop the customer off at the airport or pick the customer up at the customer's convenience, but make it more inconvenient and time consuming. Rather than being dropped off when the customer needs, the customer must now add up to an additional, and now wasted, hour to their travel plans. When I learned of these changes, the attitude of both the staff and management was essentially, "Didn't you read the terms and conditions?" and then basically, "We changed it because it was too busy."What that means is, "Our promotion was so successful, that you, the customer, can no longer receive what we advertised and promised, and that's just too bad."Now bear in mind, their defense to this is that they have not discontinued the service, only changed its terms, and in a sense this is true, but the changes were not to benefit the customer in any way, shape or manner, and if anything, is to discourage the customer from using it.You buy a Mercedes Benz automobile, which is not an inexpensive vehicle in itself, and pay an additional almost $1,000 for their "VIP Program" (which you cannot decline) only to have the carpet yanked out from under you and being told, in essence, "We changed it, so, too bad."Therefore, in my opinion, Mercedes Benz of South Orlando cannot be trusted. You cannot expect any program or advertised service to be maintained if customer satisfaction is not a priority of the staff or management. When my own personal dissatisfaction was expressed to the management, no effort was made to remedy the situation, accommodate my needs, or adjust their "new" program to be more inline with what I and customers prior to the change were promised and paid for. As a matter of fact, after several email exchanges with the management, I was told in no uncertain terms, "This conversation is over and we will not respond any further."So, you, as the customer are the least of their concern. Any offer, service or promotion promised at the time of purchase is about as solid as a block of jello. It means nothing and they will do nothing to satisfy you. You would think in dealing with what is perceived as a reputable Mercedes Benz dealership, and the amount of money you are spending to buy a quality German automobile, you would receive all offered and agreed to, not be short changed or get the "old bait and switch" treatment, and in the event the terms needed to be changed for whatever reason, the dealership would do their best to make their customers happy.Not at Mercedes Benz of South Orlando. Once they get you, your satisfaction is inconsequential. You cannot trust Mercedes Benz of South Orlando. You cannot trust any offer or service promised by them or that you even paid for, because they will just alter the terms to their benefit and to your inconvenience and only tell you "You should have read the terms and conditions, too bad, goodbye."I am very disappointed with Mercedes Benz of South Orlando and would not recommend them.If they wish to contact me and make things right, as promised, and paid for, then I will make note of it, but until that time, I stand behind my opinion.

Alec

9 de dic. de 2015

I just serviced my vehicle a week ago, and was very satisfied.Surprisingly, I received a call on Monday, from my salesperson, letting me know that Mercedes-Benz will waive my remaining payments on my lease. I asked him, are you sure, it sounded too good to be true, but he was right. I traded in my 2014 E Class for a brand new 2016 C-Class.I am just so surprised how easy it was.I have leased vehicles from Mercedes-Benz Of South Orlando for years, and they always want to make sure I am completely satisfied. Oh and you have to try their breakfast or lunch when you service your car, what a great perk.

Alec Berg

9 de dic. de 2015

I brought in my 2014 E-Class for Service, and as soon as I pulled into the service department, I was greeted by a nice young man, who brought me directly to my Service Advisor. Since I was going to wait for the Service, I asked them if they could drive me to Mall at Millenia, so I could do some holiday shopping. I was able to get a few gifts, and then surprisingly the dealership picked me back up and brought me back to the dealership. My car was washed and cleaned. I don;t have enough time in a day to do everything, so it was nice to use my time wisely. Thanks Mercedes-Benz Of South Orlando.

Cinful71

30 de nov. de 2015

I just wanted to leave a review for the awesome experience and excellent service that my son and I received. We went in, was offered a bottle of water, and the sales rep went straight to working on getting all of our needs met. Geraldo made us feel special. thanks...Mari

Jason F

26 de nov. de 2015

My new car broke down on the side of I-4!!! I was on my way home from a meeting (running late for family dinner as usual) all the lights on the dash came on and the vehicle clearly was not running properly! Of course I panicked and didn't know who I should be calling first. Then I remembered having put the business card I was given when I met one of the service guys I was introduced to by the salesman when I took delivery of my S Class. I called him right away, explained the situation as well as my need for immediate help! In less than an hour I had a tow truck and courtesy vehicle brought tonkenon the side of I-4! Both of which as well as the repairs for the car cost me $0.00 Fernando in service made that complimentary for me due to the fact that I was in such a bind! (The vehicle repairs were covered by Mercedes Benz warranty) He called me daily to update me on the status of my car, the 2 times I called him he called me back right away and just went so far over and above what "is expected" to happen. For as long as my wife and I both stay a Mercedes owner, I will only give my business to this am dealership! Both the service they provide and the the facility are the equivalent to a 5 star hotel!

Sarah B

26 de nov. de 2015

I was very impressed with the level of customer service at Mercedes Benz South Orlando. I have been a loyal buyer from this location for many years. My most recent purchase was an E350 and I am in LOVE with this car. I just brought it in for some scheduled matinence Fernando was wonderful and my car was serviced in a very timely manor. It was also fun to drive around town in the sporty curtesy car. I highly recommend this dealership and service department.

Dr. G

23 de nov. de 2015

I was trying to buy a Mercedes and took one for a test drive and when I returned they never offer to sell me the car and just asked for the keys back so I bought one from another dealer. Some time afterward, I thought I would try them again to get my Mercedes washed as is customary at most Mercedes dealerships. They wouldn't wash it because I didn't buy it there. I asked to talk to management and they said they would not wash it. The other dealer in town never asks me if I bought the car from them and stated they often wash cars purchased from other Mercedes dealerships. I will never use this dealership for either purchase or service after these two episodes.

DSM

28 de sep. de 2015

Even something as simple as replacing a tire was handled with the utmost professionalism. Chris in the Service Department was very thorough and patient answering all my questions relating to roadside assistance and the different lugnuts for the spare. Sales Manager, Tinu also responded to my texts and made sure that I was being taken care of. I will continue to do business with this dealership because of this kind of customer service.

PC

18 de sep. de 2015

I took my 2005 Mercedes Benz 230C to the service department to have my sunroof repaired that did not close. I had the sliding roof drive motor replaced. After the motor was replaced I was informed that the tracks also were bend and that they needed to be replaced. Replacement cost - twice as much as the motor. I decided not to get this done, asked if the roof was able to be closed and was informed this was the case and that I could use the sunroof just not to its full capacity. I accepted, it is a 10 year old car and I can do without that. After picking up my car and still in the parking lot of MB I realized the liner of the sunroof was not closed, I tried to close it to find out the sunroof functions are backwards now. Open is close and close is open. And I have a SRS Service light warning on the dashboard. I turned around and went right back. The outcome was. The liner was closed and I have been advised not to try opening or closing the sunroof at all. The SRS Service light is still on, because there was no error to be found and the technician was not able to erase the default. While everybody was very friendly and courteous I am not satisfied with the repair service.

Bobby

4 de sep. de 2015

Great, honest service. I was in a rush and Mr Farnando took care of my car. I thought I had to come back but he was able to accommodate my car in their busy schedule. Excellent service. Made my day! Thank you

Juliana1922

29 de ago. de 2015

the seller made good in work the financier helped me a lot I really liked those 3 people thank you for the super service preferred

mcie4500

16 de mar. de 2015

I have just purchased my 3rd Mercedes Benz from Mercedes Benz South Orlando. I live an hour away and will drive there for sales and for service. The attitude of the entire staff is always great. I will continue to purchase and service all of my Benz's at MBSO! Please keep up the amazing service!

Art B

4 de feb. de 2015

I have had nothing but bad experiences with this dealership. From the salesman talking me into a lease knowing I wanted to pay off the car to an $11,000 repaint because of a factory defect.Their own GM and salesman told me it devauled my car and not to buy it. I only have 8 more lease payment and was planning on buying the car since i have so much money tied into it. The offered me one lease payment back and their are defects in the new paint job. I took the car to another dealership and they said the car has lost between $5,000 and $6,000 and all I get is I do not own the car I am leasing it. Why do they offer a buy out and the end of my lease?????? When I got my car back it also had the B2 service done and as I got on the road the back tire pressure was almost at 50 psi and the right front had a nail in it and was at 26 psi. Not what you expect for a high end car. Also when the car had 5,000 miles on it it broke down about 70 miles out of town and I waited over four hours after 4 calls for a tow truck that did not show up untill the next morning. Thank GOD I was able to het Hertz to come pick me up and got a rental to get back to Orlando.

Lynn Orr-Chevalier

10 de ene. de 2015

this is the second car I've purchased through Sal....be sure and ask for Sal when you go because he takes care of you and listens to your concerns and wants....he's the best....

Jerry and Linda McLaren

28 de dic. de 2014

Once again Robert Coleman gave Superb Service! Just purchased a 2012 E350 and we're extremely happy with our purchase. Robert was very helpful and made the process go very smoothly. Thanks again Robert!!

mbbuyer1

1 de ago. de 2014

Went in ready to buy a GL450 or 550. Salesperson was not terribly familiar with features, but worse yet, was unable to even assemble an accurate quote when we gave him a specific list of features we wanted. Took days to follow up with us to even simple questions and requests. Finally escalated to the "manager" (Darrell) and situation just got worse. Again - emailed complete list of features for the order, and they could not manage to even send back a line-item quote. Acted entirely indifferent to wanting our business.Moved to another dealer and had terms finalized, an order in hand, and a 100k car ordered within a day. Everybody was happy, I got the car I wanted, and the dealership made money. Don't know what the heck is wrong with the South Orlando team, but I was amazed and disappointed as they were the dealership closest to me and I'm even a former customer (had an SLK350 for years from them), and that was a much better experience back in 2006. But seems like they have fallen apart. Would NOT recommend buying through them.

carlitos y vanessa

18 de jun. de 2014

great experience our sales advisor carmelo was great! and our financing advisor rj was great as wellwill go back any time...

NadyL0209

10 de jun. de 2014

I bought my 2014 GLK350 in November 2013 from Robert Coleman my treatment was more than VIP no word to describe that, thank you Robert!!! you are the best. Nadia

Andre

4 de may. de 2014

Carmelo Rivera was outstanding during the buying process. I strongly recommend him and will refer friends to him.

Alma Smailbegovic

19 de abr. de 2014

Once again, it was confirmed that MB is a prestigious Brand and that it has a prestigious representative in Orlando Mercedes-Benz of South Orlando. Having my 3 cars serviced in the same shop for seven years, since we moved to Orlando, and having my last car bought at the same place speaks volumes about that place. The personnel, leading with Michael Bell, demonstrate strong customer service skill, makes customers feel satisfied and appreciated. During my last visit I had a difficult situation, Mike maintained positive approach and effectively handled the situation, ensuring our complete satisfaction. One thing I greatly respect is that Mike possesses intrinsic knowledge and experience for the job and keeps customers very well informed of the pertinent work that is to be performed. The design on the Store is comparable to the best in European capital cities; very contemporary with rich materials, best espresso, Lavazza and Starbucks, for coffee lovers, selected snacks and iPads provides an upscale experience of driving MB cars and servicing them in Mercedes-Benz of South Orlando. For seven years Ive received nothing but truly the best service.

Hdiddy

6 de abr. de 2014

I just picked up my new Benz C250 and I have to highly recommend Mr. Jorge Roque and Ms. Nancy Figuroa of the Sales and Business office. They listened to what I was looking for and delivered the goods. Mr. Jorge communicated clearly the process and all the details. He was very knowledgeable and re-assuring. I travel quite a bit on business and I like the VIP features the dealership offers: free airport shuttle and car storage, unlimited car washes, quick lunch bites, all these niceties which can add up. I would definitely tell my family and friends when they are in the market.

Carmelo Riviera

29 de mar. de 2014

Carmelo Riviera is an excellent salesman! He was very helpful. I am very happy with my new purchase and I would recommend anyone trying to buy a vehicle to contact Carmelo Riviera. This dealership is very considerate and caring about their business. They not only want to make business but they also care about the opinions of their customers.

divots galore

27 de mar. de 2014

The staff of this dealership could not have been nicer. Everybody from the receptionist to the Business Manager were most polite They really seem to care about their customers and bend over backwards to please. I think the salesperson was new to the dealership, but was very honest and knowledgeable about the product. I was escorted to the service wait area, which was well stocked, and very neat, while the office completed my paperwork. I was asked to call my insurance agent in the public area which made me feel a little uncomfortable. I would have liked a little more privacy during this process. The salesperson talked with my agent and then didn't return my phone for about 30 minutes; for which he apologized. The Business Manager was knowledgeable and efficient, and closed the deal with professionalism. In spite of these two misgivings, I would recommend the dealership.

gonzalo15

14 de mar. de 2014

I am a customer since 1995 but the sales person (John Montoya)was unrespect and with bad acctitud because he does not close the deal. How people like that work in a MB dealer.

Larry Dajnowski

6 de mar. de 2014

Every minute of our experience with MB of South Orlando was fantastic. Fabulous service, easy buying process, impecable facilities and comfortable surroundings. Thanks to MB of South Orlando.

M81976

5 de mar. de 2014

It was my plan to just look at cars. However, Bethel was very helpful and listened to exactly what I told him my needs and wants were. I had never had a car with any real technology. We looked at a very models, which I really liked but were out of my price range before Bethel suggested that I look at a certified pre-owned C Coupe. After my test drive, Bethel took his time and explained all of the various features and how they worked to make my driving experience easier and safer. He did this even though I told him several times that I was only looking and had no plans to purchase a car. This actually made me want to purchase the car because he made the experience fun, without any pressure and I never felt like I was being sold a car. I felt like I was being educated as to my options should I go look at another brand. The car he suggested was perfect and after the test drive and the education I was in love with it and had to have it. Bethel kept me in the price range that I wanted to be in and kept my payments and down payment where I told him I wanted them to be. I will definitely recommend Bethel to my friends. Buying a car should be this enjoyable for everyone.

Mark

3 de mar. de 2014

Jorge Roque and the other staff at South Orlando are professional and helpful. The experience at this dealership was excellent. Professional atmosphere, good service, questions cheerfully answered, respectful of our time. Processes are straightforward.

Jarey & Ruth Schlabach

3 de mar. de 2014

Our Salesman Bethel was excellent! I do feel that your sales manager was too ridged on his prices and I didn't feel safe with what he said to us. If Bethel was not there, I probably would not buy from your dealership. I think your finance manager was very good and informative.

als

6 de feb. de 2014

Purhased my daughter a C class from them. Jhon Montoya was pleasant and very professional. They are a first class dealer.

Koki

22 de nov. de 2013

I have a brand new mb glk 350 and have brought the car in numerous times to the dealership because this computer error causes the car to go limp and will not allow you to accelerate. The communication was poor and have been verbally bullied by one of the business managers of the dealership because it was the 3rd or 4th time I had taken the car to the dealership and because I have constantly complained to the dealership mgmt. about the lack of communication. I thought at a recent meeting between the dealerships manager and the new service manager that these issues had been resolved between the three of us but unfortunately I was mistaken. Due to the fact that I wrote a negative review of this dealership on social media sites this dealership has refused to service my new GLK 350 even though it is under warranty. Mercedes Benz refuses to repurchase the car or replace the car even though I have taken the car in for this issue more than 4 times for this issue. Bullying and Verbally Threatening its customers is apparently acceptable behavior according to Mercedes Benz and this dealership and they will not stand by its customers as long as they take unacceptable customer service. If you say anything negative or stand up for your rights in an acceptable manner you will be verbally punished or banished from the dealership even though you are entitled to be treated respectfully.

Cindik

5 de nov. de 2013

This was by far our most pleasant car buying experience. The professionalism of our salesman was outstanding combined with a warm friendliness that made the entire experience enjoyable. We highly recommend working with Jhon Montoya and the team at Mercedes Benz of South Orlando if you are looking for a professional, efficient, friendly group and a great deal!

Jerrone & Linda McLaren

29 de oct. de 2013

Dec.2012 we purchased a 2013 GLk 350 from Mercedes Benz of South Orlando and Robert Coleman handled the transaction. At the time my wife was feeling under the weather and he expedited the transaction and handled it in a seamless and efficient manner with every concern for her comfort. In the interim we have become friends. Recently we just purchased a SLK 350 and ironically he was the one under the weather and the transaction was handled just as before, flawlessly. Robert Coleman is the ULTIMATE professional and has been there to handle all of our needs. THANK YOU ROBERT!!!

diamondwhite1

15 de oct. de 2013

sale person jhon montoya was very very nice, when out of his way to get us the best deal.Everyone was very pleasant.Yes i would recommend this dealership to everyone.Genaro A. of OrlandoLove My New Car 2014 Mercedes-Benz 350's

video guy

5 de sep. de 2013

They practically stole my trade in. The same day I purchased my vehicle I did the math I noticed I was duped. Day after I returned to asked for the deal reversed, they told me to come back when the GM returned which was 3days later. I was ignored throughout the whole process. Long story short, this issue was never resolved and the people here are very unprofessional. Don't do business here! Nothing but heartless dealers who care less about the customer and more about a sale.

Will7756

12 de jun. de 2013

Great service and best new staff great service manager Very clean and friendly staff your my car was service and fix The first time very happy now

Doug

14 de may. de 2013

I bought a used truck from the lot. The buying process was easy, not the drawn out affairs that some dealers put you through. Everyone was helpfull and they delivered the vehicle on time with very short notice.

Emilio

25 de ene. de 2013

While visiting the Orlando area my SUV broke a pulley and MB roadside assistance towed it to Mercedes Benz of South Orlando. The attention and priority given by Sarah in customer service and Mike Bell (service advisor) was impressive. They had me back on the road within a few days. Not being a resident of Orlando and not knowing this dealership had me somewhat concerned, however, they treated me as if they had sold me the vehicle! If I ever moved to the Orlando area not only would I service or repair my MB SUV at this dealership, I would have no hesitation in considering purchasing a vehicle!

arhodes

24 de ene. de 2013

I purchased a new 2012 GLK on New Years Eve, and the total experience will never be forgotten. I was given a sales guy by the name of Zuhair and he helped us to the extent. The lady in the finance department where I signed the papers was super nice. I would have not changed one thing. Loved it all. Thanks.

jill.reilly.520

24 de ene. de 2013

It was a pleasant experience at a great facility offering a quality product. I would highly recommmend this dealership to anyone looking to purchase a new vehicle.

Gary Drake

18 de ene. de 2013

I've had a few bad customer service experiences at other dealerships, but never at M-B of South Orlando. I highly recommend M-B of Orlando.

sammyz5

16 de ene. de 2013

It was more than anticipated but i did have additional parts needed. Mr Bell was in close contact even though i was out of town.I have worked with him in the past and will continue to do so in the future.

jacmal

15 de ene. de 2013

I am very satisfied with the quality of the service, the greeting, the shuttle and the cleanliness of the car when I received it. Thank you

bircher

14 de ene. de 2013

I have to tell you that our last experience was terrible and almost didn't return. Chris Overmyer was great and restored my faith in MB of South Orlando.

Tayloryalaha

14 de ene. de 2013

I purchased my second Mercedes from Sam Beg. He was helpful, courteous, and extremely knowledgeable about the Mercedes line. I would definitely recommend Sam as a sales person to anyone who is looking for a new Mercedes.

Mrs.Tanya Miller

14 de ene. de 2013

We purchased a e350 from them and the salesman was robert coleman I explain to him how personal my tag was on the dodge nitro I traded in and he said I agree we will have it taken off for me by the next day ,, I go back and ask for my personal license plate and he tells me the car was. Already gone so he was sorry and he was going to buy me another personal tag but that tag was not being made anymore because the business is not here anymore. I accepted that and moved on ... now here it was1 month later and someone rear ends my mercedes and we call robert thinking t hey have a body shop and he refers us to maitland autobody, so we have the car towed there on october 23,2012 and here it is january 14 and I still have not received my car, there has been a lot of mistakes made by maitland autobody and a lot of things they caused extra to my car , since I have never been in this situation before I call on robert because he is the one who told us to go there and we took his advice thinking it was in our best interest and he says to me when I called and asked him to check on my car that the entire situation was stressing him out, meaning dont call him again and I am totally offended by his statement to me because noone is more stressed out about not having there car than me ... this entire incident has caused me to fall out of like with mercedes because if robert had never told us to go there we wouldnt be in this situation

Jerrone & Linda McLaren

24 de dic. de 2012

My wife and I recently purchased a new GLK from the dealership and Robert Coleman was our sales professional. We've purchased several cars over the years and this is by far the best experience we've ever had. He was very knowledgeable and professional. When we arrived my wife was a little under the weather. He saw to it that she was made comfortable and expedited the transaction to get us out as quickly as possible. He has sold several cars to our family members and they are equally as pleased with the way he handled the transaction. We are looking forward to our next purchase.

Anderson

17 de dic. de 2012

I enjoyed working with Clarence and Nancy. They are very professional along with Hugh!

Dr Tom

15 de dic. de 2012

They have a big selection of vehicles, so I was able to find a great GL 550. Imran Siddiqui was my salesman. He was professional, respectful, and patient. I recommend him highly. When it came to the finance office, they still print out forms on a printer that was popular in the 80s. I would recommend they computerize the process to speed it up and make it more consumer friendly. The salesman should be able to show you all the numbers with a few clicks on his computer. Keeping the mystery in the finance office is why car dealers still aren't trusted.

Mac51

14 de dic. de 2012

I went to the service department with a list of items that needed attention. The service writer took care to make sure that all of my needs are addressed and repaired properly. The Mercedes loaner was a nice benfit too. Overall an excellent experience.

Marlene

14 de dic. de 2012

Everything was a great experience. I would recommend the dealer and purchase another car

Marlene70

13 de dic. de 2012

The experience at the dealership was amazing. Our salesperson Maria was great throughout the whole transaction. She did a great job explaining every detail. Everyone in the dealer was very helpful with resolving the problems that the car presented. I would definitively record the dealer and I would love to keep doing business in the dealer. The finance manager was great as well. He was ver knowledgeable and explained well all of my concerns. Overall it was a great experience.

Car25

13 de dic. de 2012

I've had Chris Overmyer as my service advisor for several years and he is one of the reason why I'm loyal to Mercedes. He's fantastic, takes care of my needs as a professional and on a timely manner. .

Colin

12 de dic. de 2012

The service rep was very informative and offered options. They also replaced our spare tire which shredded after only 1/2 mile at no charge.

Fadhlio

8 de dic. de 2012

The facility is very nice and comfortable. The service was excellent. The fees are too high for what was done. The prices could be better.

Mason

8 de dic. de 2012

Service was sincere and friendly. They went out of their way to ensure the problem was handled.

LDMCAR

7 de dic. de 2012

The 10k check-up went well. However the carwash not so great. We had the car washed and left the dealership. We pulled onto I-4 and all of a sudden we had a very load pounding noise on the roof. To our surprise the ruber seal that goes across the top of the windshield was flapping on the roof. We returned to the dealership it was put back in place and we were told that the carwash must of managed to grab the seal and loosened it. So much for up on the rooftop!!

Gator

7 de dic. de 2012

Outstanding service. The employee's show great concern to each customer.

negneg

2 de dic. de 2012

I would like to thank Mr. Alex Darwich for his nice personality. Your dealership is an excellent place. I feel comfortable bringing my car in.

Nckname

1 de dic. de 2012

I have a 2006 ML and a 2011 E convertible both purchased at the dealership and although I have had some service issues over the years with the ML, I love both cars! My service advisor is Chad and he does an excellent job. He is very knowledgeable and efficient.The few times that I have had my car in for service and he was not there, I have been treated very well by the other service advisors. My sales person is Marina and she was very knowledgable and followed up after my initial contact with her. I have always been satisfied with the service and sales departments and it is a top notch operation.

FOGELICIOUS

1 de dic. de 2012

Chad at Mercedes South Orlando is Awesome. Always knowledgeable and friendly. Thank You

DonnaBouthillette

30 de nov. de 2012

Bianca is not a sales person she is in charge of Internet Sales. After having a not so pleasant experience with a sales man - she went above and beyond to make us happy. I hope they appreciate her, she is a wonderful person.

tripplerumble

30 de nov. de 2012

Extremely poor experience at Mercedes Benz of South Orlando! First every time I call I get voice mail and it takes forever to get a return call. Second I had my car towed to Mercedes because the key would not turn. They told me they would just order a new key and go from there. The key was the problem($290.09) so they did not perform any maintence on my vehicle. When I picked up the car they charged me 10% (24.90) for haz. waste disposal. They did not even look at the car much less dispose of anything. I call Alex the manager of parts & service all he would do is quote me the state law regarding haz. waste disposal. I find this to be extremely ridiculous, when all they did was order a key. He was not willing to do anything for this reason I will NEVER recommend, service or buy a car from Mercedes of South Orlando!!!!!

HDvett

30 de nov. de 2012

Good overall experience since we had a good idea on what we where looking for and how much we wanted to pay. Had the usual dealer attempt to add on charges to the final offer but managed to negotiate a good deal. Staff was very helpfull and knowledgeable. Made every attempt to address our questions and concerns. Looking forward to see how well they perform after the buying process and the service kicks in.

Ricky

21 de nov. de 2012

The service was handled promptlly and courteously.

Levelheaded

21 de nov. de 2012

Once again satisfied with Mercedes and dealer service.

Heidi Hamrick

25 de may. de 2012

Very professional, courteous and pleasant staff, no sales pressure, and I appreciated the patience displayed by the staff with an indecisive customer - above and beyond!

Omar S

13 de mar. de 2012

We had planned our purchase over a few months. We got Maria A to find the GL 350 Bluetec in inventory that matched our desired features list. Maria A was extremely good through-out the process. The Business Manager, the Sales Manager were all exceptional to prepare and sign-off on the deal. Two tiny tips - 1)for these SUVs, there is not much to negotiate with price; 2) buying a feature from the dealership will be approximately 1.5 more expensive from listed price. I would certainly recommend this dealership and salesperson!

Ralphael

22 de ene. de 2012

the person on the phone was no knowledgeable about the car, but the sales staff is good if you go in person.

Uofmfan

12 de ene. de 2012

I went to this dealer to look at a used s class. Everyone was friendly but as soon as they learned my credit score the whole situation turned very high pressure. I felt extremely uncomfortable. This is not the kind of atmosphere I would expect when buying a luxury automobile. I ended up walking away and when I did everyone was visibly let down and I was stuck sitting and waiting at the front of the dealership for my car to be brought back around to the front. Towards the end of the negotiation they even brought out a saleswoman who I suspect was their "closer" to try and help seal the deal. Awkward. I had done extensive research on the car and knew I was offering a fair price. They knew it too because they called me the next morning and accepted my offer. I said I would call them back but instead I went online and bought the same car for cheaper from a dealership 200 miles away...it's getting delivered this weekend. I've bought an Audi a6, a mb e class, and a range rover hse in the past 6 years from different dealers around Orlando and this experience was definitely the most high pressure sales pitch I had encountered.

Chandlererc1018

23 de dic. de 2011

I was given estimate for repair of $11k never heard another word about price till I was picking up and found out they billed my insurance co $18k for a car that was worth$16k. It's been back 5 times in 5 months . Car would have been totaled if I was advised of repair costs. I've hired attorney. This is very bad experience and when its over I'll never set foot into dealership and will bad mouth every chance I get.

Hybrid Owner

26 de oct. de 2011

The staff was very professional and the car was just as described in the advertisement. I was very pleased with the process of buying a car.

raphael

13 de oct. de 2011

this is the best Mercedes Benz dealer in the state of Florida.

Pawdiddle

27 de ago. de 2011

Found a great used Mercedes convertible online at this dealership. Was not in town and really wanted this car- after discussion with sales person via phone agreed to a price and put down a deposit. A few days later the salesman called and said that the convertible top was not working and the dealership would not sell the vehicle. Why would a reliable dealership put a car up for sale without first checking the convertible top? Are they that bad or did they get a better offer? You tell me!

efred

3 de feb. de 2011

UPDATE: the sales associate highly recommended below, Syed Shariff, is no longer at this dealership. He is now at Mercedes of NORTH Orlando (Sanford).-----------------Previous Review: I have purchased a relatively large number of vehicles from this dealership over the past several years, including more than one S-class, two GLK's, two CLK's, two C's and other, new as well as a few certified/used. My most recent purchases, made in the past two months, were a new S400 Hybrid and a still-new (left over) coupe. Never have I been dealt with in any way other than with the greatest respect and professionalism... a well-trained and dedicated team of professionals, foremost among them being the best imaginable sales associate, Syed Shariff.