Gary Price and Bella Leung

8 de oct. de 2016

Our new service rep was very good. But, it was way too much time to get parts - brought car in on Tuesday and thinking that we would get it back that night. But couldn't get it back until Saturday, and we did not have a loaner for all that unexpected time - rather annoying for multi- S class Mercedes owner.

Linda

7 de oct. de 2016

Very satisfied the service at Stevens Creek Mercedes-benz

Dan12MH

7 de oct. de 2016

The dealership was very nice looking. Clean and welcoming environment. Sales personnel were "no pressure" but eager to help as needed.Finance was amazing. Quick process that was stress free. Lastly , huge inventory compared to other Mercedes dealerships in the area.

Valued Customer

5 de oct. de 2016

It was crowded but very well managed and professionally staffed

Maria Consunji

5 de oct. de 2016

Susan Sulaiman went above and beyond to make sure my son and I were comfortable while our car was being serviced.

Anu Reddy

5 de oct. de 2016

Lindsey white was pleasant and very helpful. As well Kamal and male sales rep. Thanks for the help

Erica C

4 de oct. de 2016

Everyone was very helpful and ended up leaving with the car that I wanted!

Don Johnson

3 de oct. de 2016

Fun time picking up the first one and only launch edition of the C-Cabriolet in the Bay Area. I drove by MB of San Jose earlier to look at white S-Cabs but they only had matte white which was a deal breaker for the wife, too cool I guess. She's also transitioning from an E-Wagon/S-Class and current SL and preferred something around the same size as her SL. I'm not sure I would've ever thought to order a car with red interior and a matching soft top but this car is simply beautiful with the AMG body mods. Shout out to Kamil & Kim at MB of Stevens Creek for making our purchase seamless. This team made our whole experience at this old Smythe smooth and enjoyable. Thank You so much, she loves it... but make sure you order your C-Cab with the hands free trunk release, these models doesn't come with a way to open the trunk without the Key-fob.

Todd Rothbard

1 de oct. de 2016

Fantastic experience. The best Mercedes dealership in the United States.

Ray

30 de sep. de 2016

The advisor is very professional. The service is good and the shuttle is very convenient.

E 350 Convertible

26 de sep. de 2016

very friendly reception, very nice salesman Kamil, pricing in medium range but good quality.

ValDSJ

25 de sep. de 2016

Goran was awesome and worked with me to get me the car I wanted. I'm very happy with my car!

Martin C Robinson

24 de sep. de 2016

Very Good. The biggest problem was the long delay in completing the purchase which was related apparently to the Sales Manager finalizing the price.

Bruce Birdsall

24 de sep. de 2016

repairs performed within estimate and on time. Very courteous and efficient.

Navin Kumar

24 de sep. de 2016

Susan Sulimani is very professional. She has been taking care of my car since first it first service. This was my car's third service and I am really happy with the service at Mercedes Benz of Steven's Creek, thanks to Susan.

Mark

24 de sep. de 2016

I have been going to Stevens Creek Mercedes since 2004, I have leased, and serviced my Mercedes there all these years. My service advisor did not change all these years which allowed us to build a friendship and trust. I also have worked with the same sales person all these years and enjoyed dealing with him. I will always be going to Stevens Creek Mercedes as long as I own a Mercedes.

Sally Knorp

23 de sep. de 2016

All went very well. My car was picked up, loaner left off, and delivered home that afternoon.

Valued Customer

23 de sep. de 2016

great service by Charlie Fish. He always takes care of my cars.

LAF

23 de sep. de 2016

We arranged the test drive ahead of time, for a pre-owned vehicle that was a trade-in. All of the info was available, including the Carfax report. The car was in the very front ready for us when we arrived. It took barely two hours to complete the entire process: test drive, trade in value process for my car, negotiating the price, the finance process, and left with a three day trial period to make sure we were satisfied.

Michael Wong

23 de sep. de 2016

I showed up for an appointment to get my tires replaced and get an alignment to find somehow my appointment, which I made by phone, was never confirmed. That's OK, they took me anyway, honored the price I was quoted and even saved me the cost of a tire when they pointed out I had an unrepairable screw in one tire which they replaced under the tire and wheel plan. They even had a loaner. Nate is amazing and I'm truly impressed by the service here.

Rob George

21 de sep. de 2016

Service open arrival terrible. More interested in driveway flow than greeting customers.

Valued Customer

17 de sep. de 2016

Jay was very knowledgeable and caring about the quality of service he provides to me, serving as a trusted advisor. He gave ma an estimate for the future works required for the car. The state of work and price were very transparent. I will definitely go back to him again.

Cccorrigan

16 de sep. de 2016

I love working with this dealership. John is always so attentive and the process--consistently dependable

Nancy E. Return Customer

15 de sep. de 2016

The service we receive from Jay, our service advisor, and the entire service team has always been friendly, professional and efficient. It's nice to be known by name and not a number. Everyone at Mercedes Benz of Stevens Creek goes out of their way to provide clients with first class service.

Valued Customer

14 de sep. de 2016

My service advisor Charlie Fisher is great, he has over 20 years of experience on Mercedes, he knows it inside out. He is courteous and willing to share his knowledge. You can consult with him before you make and decisions on repair

Jeremy wang

13 de sep. de 2016

We got very good service from Jim , his a very professional guy

lolita envia

12 de sep. de 2016

I am very pleased with the service Bill Infald gave me when I purchased my car last weekend. He was very professional and helpful.

Nate Rakita

12 de sep. de 2016

The service provider Jake was awesome. He was friendly, professional and knowledgeable. Service was done in time with hi quality. Thank you, Jake.

John Schmidt

11 de sep. de 2016

We purchased a used vehicle (2004 Crossfire). Martin Do and his associates at Stevens Creek Mercedes Benz did an excellent job! They provided us with all the information we requested promptly. Their service Department did an outstanding job of preparing the vehicle and thoroughly checked it out. We are very happy with our purchase.

Max Lukish

10 de sep. de 2016

Troy Schalk provided 10k service for my GLA250.All (drop off, works, shuttle..) were quick, well organized and done as scheduled.

lolita envia

7 de sep. de 2016

BIll Infald was extremely helpful and I am very pleased with the service he provided.

jayband

7 de sep. de 2016

We had a pleasant experience at the dealership, this is one of the best buying experience I had with car dealership! No pushing sales tactic and willing to work with the customers for a fair and square deal. Although the 1st experience with a different sales associate didn?t work out so great but after Huck (GM) stepped in and assign Samir & Martin to me, everything went to a smooth sail.

paul

6 de sep. de 2016

Overall was excellent. There was a delay due to parts. Other than that, we are very happy. Thanks.

Ka Yi Lau

5 de sep. de 2016

I pre-ordered a Mercedes-Benz C300 Coupe from this dealership. The sales person was very attentive and regularly provided updates to me on the status of my order.

Chien Hui Alexandra Yu

5 de sep. de 2016

My agent is Geoffrey Gervacio--he's friendly and sincere when I first met him to see the cars. He was willing to show me around, explained to me about the different types of Mercedes, and took me to the test drive. I didn't purchase right away but he followed up with e-mails. The 2nd time I took my parents to see Geoffrey Gervacio and the car I wanted--CLA250. Geoffrey Gervacio was very patient, and was truthful when I asked him the details on the fees that might occur after I owned the car, such as maintenance and repair. He was not pushy or exaggerating, but was honest enough that I felt I could be sure what I was looking for.

Kfick

4 de sep. de 2016

Great serviceGreat service great service great service great service great service

Robin Shaban

3 de sep. de 2016

My service advisor Chuck is one of the best. Very through and communicative. He addressed all my concerns in a timely fashion and was in contact with me during the process. Thanks Chuck!

Nathan

3 de sep. de 2016

Bought 3 cars from this dealership already and the experience has always been the same--the best ever!

Lola

2 de sep. de 2016

I will always drive a Mercedes because of the through service and professional manner of every employee I have dealt with at the Mercedes dealership. Quality service and excellent and sincere attitude from the person who checks you in to the personal relationship with the person assigned to assist you.

Valued Customer

31 de ago. de 2016

Came in for a recall service, staff was extremely accommodating.

Xhevdet Kraja

31 de ago. de 2016

Every time we walk in there, Charlie Fish is always there to meet our needs! Great guy!

Tuan

30 de ago. de 2016

Susan would go extra miles to make sure the service for my vehicle done right the first time.

Valued Customer

29 de ago. de 2016

Everything was handled in a very timely manner, and I got my car back in less time than they had anticipated. Steve always does a great job taking care of his customers

maxwell

28 de ago. de 2016

I had a wonderfully pleasant experience looking for a Mercedes to buy at this dealership. Kamil was an excellent sales consultant- very calm, patient, knowledgeable, helpful, and friendly. I highly recommend him and Diana for anyone in the market for a Mercedes. They thought of ways to assist me even before I could. Their sales manager Stan was very professional and helpful. And the personal concierge, Eric, was very knowledgeable and eager to help in teaching me how to use the Mercedes. Overall, it was an incredible experience that I hope others in the market for a top caliber luxury car will share in.

Satisfied customer

27 de ago. de 2016

Outstanding dealer associate Steve K at Mercedes Benz Stevens Creek has provided some of the best service we have ever had in 45 years of owning and repairing our Mercedes. He is outstanding in how he treats the customer and completes the work with superb expertise. We have never met a more conscientious individual who goes well beyond to complete the work . Best in the business.

Y. Toda

25 de ago. de 2016

Upon my arrival at the Mercedes-Benz of Stevens Creek, I was greeted by Jim Duffer who was assigned to help me with the Service B and the repair of the rear seat belt buckle. He told me he had checked my service record the night before and noticed there was a spark-plug change was not done in the previous maintenance services. So, he has offered to do the Spark-plug change for a free of charge. He is very professional and friendly! Thanks, Jim!

Very satisfied customer

25 de ago. de 2016

Steve K has been the best service associate we have had in over 45 Years of working with Mercedes-Benz and really appreciate his attention to detail and his expertise

AllyR

25 de ago. de 2016

One of the best buying experiencing in my adult career. Friendly people, nice facilities,quality top notch service. My son and husband conspired to get me a car that I had only spoken of for a future purchase. Instead, I drove it out a month before my birthday a few hours after I got there. Thanks Martin Do and the crew from Steven Creek!

Valued Customer

23 de ago. de 2016

Great Service from my service advisor, facility is clean and nicely remodelled.

sheryl

23 de ago. de 2016

I purchased a new car. The staff from the sales person to the financial person to the guide on how to optimize your experience with the car were terrific. It was speedy, efficient and very satisfying. The facilities are comfortable, spacious, and inviting. Well done on all fronts,

Valued Customer Regina Kao

22 de ago. de 2016

It was a great experience with the dealer on Stevens Creek of San Jose. The service was great.

Yachkire

21 de ago. de 2016

I bought 3 cars from the dealership and always serviced my car there for the last 10 yearsI Always had a great experience.

MikelB

20 de ago. de 2016

Sales guy Donesh was completely amazing. Did a top job

Simon Lee

18 de ago. de 2016

Excellent!!! I am 100% satisfied!! Susan is a wonderful agent. She is kind and polite. I feel like I am a valued customer when I talked to her.

Hua Wu

18 de ago. de 2016

Jake took good care of me and my E350 30K service A. He is very polite and easy going. He answered my all questions about my car. I dropped off my car around 9:20AM. My car was done in 2 hours as their promise. I highly recommend Jake Tran at MB Stevens Creek to serve your Benz.

Valued Customer Gary W. Cleary

16 de ago. de 2016

I had a great experience. Charlie Fish and he spent some time to make sure everything was working properly, what items need replacing. He pointed the condition of the tires, answered questions from my wife and myself. He provided a car for me that got me to my workplace and also to some meetings I had to drive to to that day. The car was washed. Everything was done well, on time and Charlie was very pleasant and helpful. The car was also washed for free. I will return again for at the next Service Appointment. Mr. Fish was very helpful and I plan to reach out to him again for his excellent service for me for my next Service Appointment for my Mercedes Car.

Valued Customer

16 de ago. de 2016

The service representative was very helpful and answered patiently to all my concerns/questions..Overall, it was a pleasant experience :)

A. Ballon

16 de ago. de 2016

No issues. Service was prompt, courteous and efficient. Car was received clean and on time..

Sherry

14 de ago. de 2016

I appreciate the guy form AutoNation (Troy). He was nice enough to give me a loaner car while the car was in service department. But the process was painful for us! We got a flat tire on Friday around 6:30pm, the road assistance came around 9:30pm! they towed the car, they had to change the tire but they ran out of tire! and our car was ready on Tuesday afternoon. usually you shouldn't wait this much for a flat tire! since then I don't feel safe driving GLA. what if I had this flat tire at 11PM in a highway?

Lynn

12 de ago. de 2016

Great job, Great place to buy your car and keep it serviced!

Sandra

12 de ago. de 2016

The car was serviced and detailed. It looked beautiful when we picked it up... great job!

Margaret Blaine

11 de ago. de 2016

Dear SteveSteve Kirksey: Thank you so much for your fine service. It is greatly appreciated. The car looks like new and was waiting in the driveway for me when I returned home. Your continuing excellent care and service for all our Mercedes in the family is impeccable.

Jerome

10 de ago. de 2016

I think my ratings say it all. Great service representative! Very helpful!

Neil

9 de ago. de 2016

Very responsive was helpful and did resolve a difficult technical issue with the transmission.

Pyng Liu

9 de ago. de 2016

I'd like to show my appreciation to Bill Infald for his dedication while selling me new car.This is my first time to buy Mercedes Benz, Bill answered all of my questions honestly, and making our buying process very smoothly. He was very patient, not the least bit pushy, super helpful and generally a nice guy.Thanks again!

Mike Rebholtz

8 de ago. de 2016

Our salesperson, Goran Muftic, was very helpful and proactive throughout the process.

Lianqing

6 de ago. de 2016

Very good service, very good price, fast service. Nice costonmer service and even provide translator

Navindra Jain

5 de ago. de 2016

Very good experience, car was serviced very well. left out small cosmetic details.

Rahul Rastogi

5 de ago. de 2016

Charlie was great to work with. He was prompt, detailed, and thoughtful in suggesting service options.

Balaji

5 de ago. de 2016

I was very appreciative of Steve and team arranging yo pick my car up from my home for the appointment and dropping it off after the appointment.

Yukuang

5 de ago. de 2016

My service adviser Jay Falkner is the best one I have ever seen among several different dealers in Bayarea. He is not only nice during the service but also professional and knowledgeable in helping you taking good care of your car. He is the main reason that I kept coming back to the same dealer for servicing my car in the past ten years.

Ivan

4 de ago. de 2016

Took to long and services that were not needed.It took from 8-2 just to get stage 2 maintenance done.

Nadia Kafaipour

2 de ago. de 2016

I brought in my Gl 550 for service. My service advisor Susan Sulimani was very helpful, caring and quickly attended my needs. As always she provided excellent customer service which is the main reason I would not deal with any other car dealership. She thoroughly explained the process and the procedures. Once the car was repaired she explained to me what has been done and repaired. I love the fact that she is thorough and always keeps me in the loop of what is happening to my car. I appreciate her and the quality of this dealership.

Sergei Anufriev

2 de ago. de 2016

That is my second car that I am getting from Mercedes-Benz of Stevens Creek. Love the car and buying process .

ARI FLeet Lt

2 de ago. de 2016

We purchased the wrong van and Shawn took the time and worked with our client to find the correct van. He set out to resolve the mistake asap. He found our client the correct van and they was able to leave the dealership in the van.

Sandra

2 de ago. de 2016

As always I was well taken care of. Thanks for the loaner while my car was in service for 1 1/2 days. Thanks to my representative Troy Schalks

Alan

1 de ago. de 2016

I bought my SL here and have been servicing here since for the past 20 years. The car is in excellent condition and is now a collective item. Service manager Troy is knowledgable and caring.

Clyde Stiteler

30 de jul. de 2016

So far in the process of buying the car and now having had the first service done along with some warranty workI received the attention and the quality of work that I expected

Isaac Malek

30 de jul. de 2016

Charlie Fish has been our service adviser for the past 18+ years. He is very professional, competent, and friendly.That is why we keep going back to him for all of our service needs.

Barry Hoglund

30 de jul. de 2016

I do trust Smythe and my advisor Troy. This is the 4th car I have purchased from this dealership

Benzo

29 de jul. de 2016

The new GLS 450 price I was quoted, was based on Stevens Creeks zip. My zip lowered the price by $978.36. The purchase date was June 16, 2016 - the Finance Dept is still dragging their at#$%$& on returning my over payment.

Yoko

29 de jul. de 2016

Total A+ service. Knowledge, communication, accurate, and prompt as usual. Experienced great customer service with confidence, knowing they are all willing take care of their customers.

Christina

29 de jul. de 2016

I am very satisfy with the service from Mercedes-Benz of Stevens Creek.

Raiders

29 de jul. de 2016

June 16, 2016 - I purchased a new GLS 450. The Sales Team was fine, but the Finance person was not. I don't recall her name (started with the letter P), she found the price I was quoted was based on Stevens Creek zip code. The new price based on my home zip code was $978.32 less. As of this writing I'm still waiting my refund.

Karlene Westfall

29 de jul. de 2016

I'M ALWAYS PLEASED WITH MY CAR SERVICING EXPERIENCE AT STEVENS CREEK MERCEDES. TROY IS THE BEST!

Anita

29 de jul. de 2016

Test drive and bought a pre-owned E350 with no hassle.

Ming Hsiung Hsueh

29 de jul. de 2016

Overall service was good. However, the online system didn't notify customer should make a phone call to check the availability of loaner vehicle was not customer friendly.

Jay

29 de jul. de 2016

My car was serviced professionally and timely. I would like to say thank you to Mr. Troy Schalk and to foreman of repair shop Mike. Both did an excellent job.

Brian

25 de jul. de 2016

Service was great, communication was great, very happy with quality of work done

Ted Yamashiro

25 de jul. de 2016

I experienced quality service as usual. Highly recommend my Service Advisor Troy Schalk.

Lon

25 de jul. de 2016

As usual Troy is exceptional! The service was done quickly and well.

Jim

23 de jul. de 2016

Best service in Northern Ca. The service center was great

Willard

23 de jul. de 2016

Danny Ho is an Excellent Service Advisor. He along with Tech. Howard Cramer provide the knowledge, experience and commitment to ensure my cars are always performing at their best.

Monika

23 de jul. de 2016

Susan Sulamani was a five star representative and really went out of her way to help me. She was personalble and informative. She was great!

Mercedes-Benz of Stevens Creek

23 de jul. de 2016

Overall my experience was good no pushy sale man.Salesman was nice and helpful.

Christopher

22 de jul. de 2016

We have 3 cars serviced here for about 5 to 10 years and Mr. Danny Ho takes great care to provide excellent customer service every time. We trust and rely on his recommendation for all our service needs, and thus far we have had no dissatisfaction.

Farinaz

22 de jul. de 2016

Excellent service and great communication provided by service advisor

Marc

21 de jul. de 2016

Service was great and Johm is always helpful and prompt. Great service!

Josephine

21 de jul. de 2016

Danny Ho is an excellent rep for Smythe. I have worked with him for the past 10 years and he's a great person. Always goes the extra mile and for reachable when needed. Always calls back immediately and seems to put the customer first.

Ronald

21 de jul. de 2016

The mobile service to replace the main battery in the trunk was quick and seamless.

Susan Oo

21 de jul. de 2016

I bought the E 300 2017.The service was excellent. The staff are helpful. Charlie was my salesperson. He accommodared to my needs and was able to give me a price i could afford.

Babs

20 de jul. de 2016

Stopped by just to take a peak, had an F-PACE Jag on order, but was having 2nd thoughts. So happy we went to MB of Stevens Creek, Geoffrey and the entire team were great to work with, I love my GLC300, its incredible to drive and looks amazing.

Shariq

19 de jul. de 2016

Not interested in your company or the services it offers, or anything to do with you.

Marion

19 de jul. de 2016

The customer service was excellent, despite the fact that they were very busy. I had express service which was really great.

Frederick Knox

16 de jul. de 2016

I had Mercedes come pick up my car for tailgate repairs. Just had surgery and could not drive. Made apt for Mercedes to pick up car for repairs on July 7, 2016; Mercedes picked up car at 8:30am and returned repaired car at 2 pm same day. I was very surprised that all went so well and was very pleased. I am NOT pleased that Mercedes closed Park Ave Motors Service Center, Palo Alto, CA. Mercedes should REOPEN Park Motors in Palo Alto. We used Park Ave Motors for over 20 years as service and people were great. Park Motors location was very convenient for us. The other two locations for us now for service are nightmares to get to. I am NOT PLEASED with Mercedes for closing Park Motors - so much so that am thinking of NEVER buying another Mercedes!!

Toni

15 de jul. de 2016

This dealership is top notch, the only improvement I would like to see is that once contacted that my car is ready and the paperwork completed, the car was actually ready and I didn't have to wait 10 minutes to have it brought to me.Thank you.

Kim

15 de jul. de 2016

My service person, Chris Ramirez is amazing with customers! I truly enjoy talking with Chris and asking for his opinion when providing service on my car. talking with Chris and asking for his opinion when providing service on my car. I trust his judgment completely and have referred my friends to Chris because of his energetic and enthusiastic approach!

Fernando Fonseca

13 de jul. de 2016

Excellent customer service by the Technician Jay Falkner!

Kerry

13 de jul. de 2016

Christopher Ramirez was very helpful. Despite this being the first time he helped me with service on my car he was knowledgable about the car's history. I was impressed by his service.

Wei

12 de jul. de 2016

I got an error message on blind spot sensor, Charles Fish was very helpful and effective to fix the problem. Everything was smoothly and on time as scheduled. I am very happy with experience.

Jyhhorng

11 de jul. de 2016

The service was excellent and the repair was done right and promptly. The service representative always kept me up to date about the repair progress.I was very satisfied with the service and definitely will come back for any needed service.

Connie

11 de jul. de 2016

Troy S has always provided excellent customer services and an honest person that makes me want to come back to Him for my car repairs and services

Richard

9 de jul. de 2016

Stevens Creek MB is the place to go if you want to buy a Mercedes. Mark Armold at Stevens Creek will make the experience fun, relaxing and exciting. His no hassle, easy to work with style and attention to each customer was why I bought my new GLC.

Scott

8 de jul. de 2016

Great Service and Clean Facilities.Simple in and out process. Conveniently offered rental car for free

Calvin

8 de jul. de 2016

From the moment I drive onto the lot, I have the best service. My service advisor is knowledgable, the service techs are the best, and I always appreciate the loaner car. Everyone is helpful and friendly, which makes for a smooth and stress free experience.

Patricia

8 de jul. de 2016

The Mercedes Repair facility in Palo Alto closed. This was my first experience at MBZ of Stevens Creek. I was totally satisfied. The drop and pick up was easy (used shuttle) and the communication with my service rep was perfect. He kept me informed of the status of my car (major service) and was great at explanations.

Jose

7 de jul. de 2016

Overall we are very pleased with our experience with this dealership. I must say to the whole group, good job.

Jane

6 de jul. de 2016

All the people are very professional and stayed really late to finish my buying process.

Arlene

6 de jul. de 2016

There is no customer service through the entire service maintenance process. You drive in amongst dozens of Mercedes and get no service from the front desk. Don't expect to have any questions answered by a team member, that's asking for too much.

Steph

4 de jul. de 2016

My service representative was helpful and I got driven home while I waited and then picked back up when my car was done. Very convenient!

MB S Class

2 de jul. de 2016

Takes too long to complete a sale. All of the paperwork and financing is mind numbing and 2 or hours too long.We've had some repairs that took many visits to correct (e.g. trunk latch on ML350). Luckily these were taken care of under warranty.

Hans

1 de jul. de 2016

After the service B complete, I drove for 30 miles and then the engine light went on. I then drove back, and requested another check. Two hours later, the service guy told me some air was trapped in the engine during last service, probably because the oil fill was too fast. Sounds to me the service was in a very hasty and careless manner.Then the car was apparently fixed, and I drove off. After 2 hours, engine light went on again. I have to do the service for the third time. Luckily this time they probably got all the air bubbles out, and engine light did not go on again.

Magdolna

29 de jun. de 2016

As a long time customer I always return to Mercedes Benz of Stevens Creek, San Jose, Calif. when I am in need of attention to my cars. Always reliable and and trustworthyof any service that they are completing.

TA

29 de jun. de 2016

I had a great experience purchasing the G Class AMG 63. The service was excellent, the staff was very friendly and very knowledgable.

Avy Nielsen

29 de jun. de 2016

Totally pleased with the care and timing of the whole experience!

Sanjay

29 de jun. de 2016

It was really great experience working with my service advisor, Jay Falkner throughout. He has been offering me awesome service ever since I bought my car 2016 C300 from this dealership. He is very calm, courteous, technically very sound and updated with latest info. Would highly recommended others to avail his service. Thank You, Jay for all your help and assistance. You rock!!

Amud

28 de jun. de 2016

The Service department is pretty quick here. They always offer loaner car when available and great work on the car.

Emiliano

28 de jun. de 2016

I had a great experience from the time I walked in the door until I left AutoNation on Stevens Creek. I usually don't like to go to the dealer and now I will be back. I had visited this location before it was purchased by AutoNation and I was not happy. I actually bought my Mercedes from another dealer because the service from the previous owner was bad. Now I will definitely be back and am ready to trade up in the next 6 months. Great Job Rasty and team! Thank you.

Sora

28 de jun. de 2016

The customer rep was very courteous and nice. He called to update on the process and let me know what was going on in the shop with my car.

Russell

27 de jun. de 2016

I had my car serviced at the dealership and they finished all work as promised and kept me inform through out the process. They tried very hard to make every client a happy client. I was one of them.

Tami O

27 de jun. de 2016

Troy helped with my repair needs. I just wish I was offered a loaner since my car was in for a week. Also, one last finishing touch would have been to wash my car when I picked it up. Those 2 things would have made my experience perfect.

Anthony B. Diepenbrock III

26 de jun. de 2016

Work was done in a timely fashion and a rental car was available.

Susan Sullinger

25 de jun. de 2016

The best service advisor award should go to Charlie Fish.

Ranjan

24 de jun. de 2016

Excellent experience. Nate our service supervisor is a pleasure to work with, he is very proactive and considerate and ensures the work is done on time.

Cheryl

20 de jun. de 2016

Outstanding Service and Customer Interaction. Fantastic service representative who provided frequent updates and status.

David

15 de jun. de 2016

Good service Food communication. Good job on repairs.

Andreas

14 de jun. de 2016

Great service all around - from receptionist to loaner department to service adviser/repair technician.

Rodney

14 de jun. de 2016

Great customer focus. Team was very professional and made the experience quite pleasant.

Hanif

14 de jun. de 2016

Susan helped us with the service. She was excellent.

Guojun

14 de jun. de 2016

I've been taken my E500 to Stevens creek mercedes for services and repairs since 2007. Troy always takes good car of me and the car. He listens and takes his time to explain any issue with the car. He always returns my calls even when I simply asked for advice on the car. I can tell you that other service rep in other dealers don't return calls unless there's money or repair involved. Troy defines the service department in Stevens Creek.

Suzanne DeSimone

12 de jun. de 2016

I was not sure what I wanted and gave me his time and also my space to figure it out.

Anthony Navarra

11 de jun. de 2016

The service quality, price estimates and timely work has always been excellent for over 30 years, from my experience. Charlie Fish has been one of the best and most knowledgeable service providers at the dealership.

Chuck from Pacific Grove

10 de jun. de 2016

Stan the sales manager is very helpful and makes sure you are happy.

Thierry

8 de jun. de 2016

Service was good. Recommendations for future services were helpful

Kellycla

5 de jun. de 2016

I bought a used 2013 ML359 from Mercedes Benz Stevens Creek this May 2016 and found the staff and experience excellent. Martin Do was the salesperson and walked me through the sale, even helped me get my new purchase home. Ms. Nguyen who wrote up the sale was extremely helpful and pleasant to work with. All in all it was a pleasant, non pressure filled experience and everyone was extremely helpful. The dealership manager introduced himself and offered help as well. I look forward to bringing my car back for service and continuing my relationship with this first class dealership.

Patricia Baldassano

3 de jun. de 2016

Good experience with pick up and delivery very convenience for customer and worry free

Tony Spencer

3 de jun. de 2016

We purchased our 3rd car with Tony Spencer Merecedez Benz of Stevens Creek. We wouldn't go anywhere else.

Dennis Katz

2 de jun. de 2016

Efficient check-in, service representative, and easy check-out.

Tom

2 de jun. de 2016

I have a problem with the tire pressure indicator. They throughly check everything to make sure there is no issues. They drop me off and pick me up from my home. They also wash my car too! I am very satisfied with their service.

Mrs. Russell

31 de may. de 2016

Flexible service appointments, Loaner car available during service. My Service Agent was friendly, expedient, thorough, honest.

Zhanjun Overholt

31 de may. de 2016

The maintenance service was excellent with all necessary check points and fixes. We also have a loaner car for the time period while the car was in the dealer shop.

Shirley

27 de may. de 2016

I have had nothing but good experiences with Mercedes of Stevens Creek. Steve K is the best

Boyu

26 de may. de 2016

Great experience with Mercedes Benz of STEVEN creek. People are nice and professionL

Ferdie

26 de may. de 2016

Troy Schalk was great. My car was scheduled for an annual service with John Gonzalez, another awesome manager, but he was out on vacation. So Troy agreed to take care of my appointment and was very responsive to questions. The two men (MIchael was one, I don't remember the other guy's name) who shuttled me back and to my house were also great. Troy was very attentive and really knowledgeable. Great staff!!

Mark Fanelli

26 de may. de 2016

Service was excellent, car was returned to me a mess .

Adil

26 de may. de 2016

Don Battles knows what the car needs and what it doesn't.

Sahar

25 de may. de 2016

What an amazing experience. If you want to purchase or lease a Mercedes, make sure to go to Stevens Creek dealer and ask for Kamil.

Michael

25 de may. de 2016

Charlie Fish excellent. Service and attention excellent.

Aron

24 de may. de 2016

Very Happy with the service for my 2005 E320. Lucky to have Troy Schalk, Assistant Service Manager, as my Advisor. He is very professional and very helpful, Highly recommend him. .

Alisa

24 de may. de 2016

It was my first time having a service in this dealer due to I could't have an appointment from another dealer; however, I had a very good service from them. I love it.

Mark

21 de may. de 2016

Been to rim needed loaner ASAP had to get tire fixed and they Did it asap and under quote

HappyintheValley

20 de may. de 2016

Service was great, as usual. I travel 100 miles to have a major car service done here because they do such a good job. They are reliable, honest and Charlie, our service advisor, goes above and beyond to keep in touch throughout the process and even beyond. In the end, I come great distance for the service Charlie offers and the work Stevens Creek MBZ provides. EXCELLENT in a word.

Randy R

18 de may. de 2016

Great staff no pressure very professonal took are time and enjoyed the experience !

Franklin

17 de may. de 2016

Rapid install of new cooling system fan while I was out of town and facilitated my pickup on my return.

James Carolan

17 de may. de 2016

Charlie is a real professional. He's informative, friendly, and always makes us feel like we're in good hands.

Johnny Huynh

17 de may. de 2016

Mercedez Benz smythe European on Stevens creek, has one most professional staff member named Johnny Stansberry. He very helpful and I highly recommend it working with him...

Daniel

17 de may. de 2016

This is the dealer I can trust and also feel comfortable. Highly recommend it!

Mitra P

17 de may. de 2016

Great service and great customer service , good price.

Johnny

17 de may. de 2016

Amazing experience and very accommodating. Thanks again. I'll definitely recommended my service advisor Danny Ho to my friends and family who own Mercedes.

Happylady

17 de may. de 2016

I got my first Mercedes Benz at this dealer. It was a nice experience and I love my new car. It runs very smooth.Thank you for all your help.

David C.

16 de may. de 2016

Fast and efficient service. I was in and out of the dealership with a rental car in 20 minutes!

Margaret F

16 de may. de 2016

Bill Infald, Randy Sorrentino and everyone at Mercedes was awesome. Went to several dealerships to test drive the one I wanted but came back to Stevens Creek to buy the car because of the personal service I received! P.S. I LOVE MY CAR !

Samira

15 de may. de 2016

A check engine light came on and when we called for an appointment, they were booked solid for a week. But then a service specialist by the name Jeremy Sworde contacted us and told us to bring the car in. It took my wife 15 min to get in and get out. They sure know how to make you feel important and special. I picked up the car and as usual, it took no time. We've been with these guys for over 7 years and we will continue to stay with them due to their superior service!

Chris

13 de may. de 2016

Mercedes is a word that mean more than a company.It is a standard.it is used to describe a noun at the superlative of its existence.

Vladimir

12 de may. de 2016

Danny Ho, as usual, was very attentive, proactive and extremely efficient. It was always my pleasure for already number of ears to meet Danny and to deal with him. I believe that he is an excellent face for representing best sides of your company.

Barbara Nunes

12 de may. de 2016

Everyone was very helpful. Mark when out of his way to make sure I got what I wanted

Lawrence

10 de may. de 2016

Work was done on time and very efficiently. Professional process the whole time.

Lucy wu

10 de may. de 2016

Very good but next time, please check my car's break when maintained my car

Brayan Fitz

10 de may. de 2016

Danesh ghiasi was an experienced salesman. We had been to other dealers where they were high pressured and almost disgusted with us asking for specifics on a used car. He was able to take the time and explain all the features we were looking for. Let us test drive the car by ourselves therefore giving us time alone to discuss our purchase. We would recommend him to others looking for a new or used car.

Suresh

7 de may. de 2016

I was able to get the quote and one one the best price. I talked to several other dealers on price. Except one dealer, no one else came closer to this price.

Gerald

5 de may. de 2016

He took good care of my car and was able to service my car correctly.

Valued Customer

5 de may. de 2016

excellent and done in a timely manner with phone access.

Elizabeth

5 de may. de 2016

I was in and out in a timely manner and all encountered personnel were friendly and efficient.

SMYTHE EUROPEAN

4 de may. de 2016

I HAVE BEEN A CUSTOMER OF SMYTHE EUROPEAN FOR ABOUT 14 YEARS NOW, THE CUSTOMER SERVICE I RECEIVE EVERY TIME I BRING MY CAR TO BE SERVICED IS JUST IMPECCABLE. THANK YOU FOR HIRING AND TRAINING SUCH GOOD PEOPLE.

Stephen

4 de may. de 2016

As usual, outstanding.Fast,, efficient, personalized service.Danny Ho is a fine representative of Mercedes.

George Sueoka

2 de may. de 2016

The only negative issue when I arrived at the dealership to have my car serviced was the long line of cars in the service bay. I arrived early but half expected this. Not a big deal!!The customer service experience was very good. The service rep. answered all my questions,received my loaner car and I was off!!

Heather

28 de abr. de 2016

Wonderful team. Easy experience. Friendly service.

Mike S

27 de abr. de 2016

Got appointment scheduled, dropped car off for service and picked up my clean, freshly washed car 30 minutes before the promised finish time. No drama and very systematic. Just the way it should be.

MelindaD

25 de abr. de 2016

Stephen K. is very professional & courteous & very pleasant to deal with! Five star service all the way, The free shuttle & shuttle drivers are also courteous & accommodating. Keep up the great work!

Saurebhr

21 de abr. de 2016

Sami Nurahmed was very helpful and made sure that i get the car i dreamed of. He guided me nicely through all this car purchasing process. He cleared my confusions right away and helped me in every possible way. I am glad that i went to Mercedes-Benz Stevens Creek to get my new C300.

Jessica

19 de abr. de 2016

Mr Shen helped us a lot for our new car and he gave a lot of recommendations and made everything very easy for us. Thank you!

BensOwner

17 de abr. de 2016

I recently bought a GLC300. The staff were really helpful in every step of the buying process and answering all my questions. I was very happy with their excellent service.

Howard

15 de abr. de 2016

Fiind tony! He is the man! Also a friendly GM there a big tall Russian guy! Nice ppl to work with. Joey from the financing is awesome and he has good snacks!

S.B.

9 de abr. de 2016

Have been buying and servicing my cars from Mercedes Benz Stevens Creek for some time. A+ service and salesmanship at the dealership. Purchased my latest vehicle from Mark Arnold - ask for him by name. He did a great job helping me put together and a custom 2016 C300. I got exactly what I wanted and the price was communicated upfront and ultimately honored. Honestly all around and a great purchase experience.

Z. Wang

21 de mar. de 2016

I purchased a CLA250 at MB of Stevens Creek. I'm very happy with the entire process. The price is good, people are friendly, the facility is clean and bright, and the finance manager, Jim, is very humorous and proficient. My salesperson, Tim Vuong, is also very helpful, either through email or onsite. I would strongly recommend him as the first person to get in touch in MB of Stevens Creek.

Joo

21 de mar. de 2016

It was great experience. And I would definitely recommend to my friend.

Jayne J. Gibson

25 de feb. de 2016

I've been working with Danny Ho for about 12-14 years and he always has treated me extremely well.

SanJose User

19 de feb. de 2016

Overall, the experience is pretty smooth. I only hope they can extend the shuttle service a little late to 5:00PM.

Weijun

28 de ene. de 2016

Great customer service and friendly staff. It's hard to make an appointment and it's proven that a lot of people like it

Nathalie

27 de ene. de 2016

Mark Kneed was awesome !!! I needed a certain kind of car in two days and he made it happen!!!!! Thank Mark!! I will forever be a Benz Owner from now on!!!

kris

26 de ene. de 2016

These people are the best! They are not like the one's whose pushy just to a get sale but they will make sure that they accomodate all your request to make you happy with what you are buying. Highly recommended!

AKB

25 de ene. de 2016

Same repair required multiple visits. Also, having problems with the phone in my car but did not get satisfactory response to the problem.

Serena Murillo

25 de ene. de 2016

Everyone that helped me the day I Leased my car was awesome. If you plan on leasing, ask for Mark Need. He was awesome.

Buyer

24 de ene. de 2016

Both salesmen were excellent , knowledgeable. Finance was a little high pressure. No means no the first, second, third and fourth time.

C Puch

23 de ene. de 2016

Sales consultant Marvin Siquig is the key to our great shopping turned to buying experience at M Benz of Stevens Creek. Marvin's knowledge about each model and every car on the lot is impressive. He educated us and not a moment that he tried to push to sell anything. He is very patient and gave us more that we expected. Driving 90 miles from north bay was quite worth our experience. This place and Mr Siquig are both highly recommended!

Caroline Nasseri

23 de ene. de 2016

I was dreading leasing a new car . However, I Just leased my s550 from this dealership, the staff are extremely helpful, knowlegeable, not pushy and made the whole experience pleasant . The sales manager, Stan mojaisky and the sales consultant Mac Sulaimani were the two super.b individuals that I death with. Thank you for all your courtesy, help and making this an excellent experience.

Dianne

19 de ene. de 2016

I was fortunate to be helped by two outstanding salesmen: Gurwinder Singh and Goran. Both were quick to reply to my inquires, being available for appointments, follow through with sale, and follow-up after car was purchased. I was out looking to purchase a BMW, but left because of poor customer service. Gurwinder has to kind and accommodating, that he sealed the deal.

Toshiaki

18 de ene. de 2016

Good sales support to buy ML350. Helpful to find right car during my visit.

DaveM

16 de ene. de 2016

Fast, courteous service and everything done in one day. Car returned cleaned and vacuumed.

Universe Vutru Nguyen

11 de ene. de 2016

I been with Smyth MB for over18 years.All people at Smyth MB very nice and Friendly.All Services very good and helpfull.Any time I need help,any problems my Advisor Greg Clark before and Now Susan help me to sold all .That why I been with MB long times.ThanksUniverse Vutru Nguyen

Lana

11 de ene. de 2016

Car purchase process was in general well. I just wish they make it quicker once the price is known.

Yijiang Wang

10 de ene. de 2016

Tin and Eric very nice. They gave me a lot help. Thank Tin and Eric.

Yvonne Hubbard

10 de ene. de 2016

Mark Need was fantastic. He didn't rush us and showed us every car we wanted to test drive. I would recommend Mark Need for your next purchase.Yvonne Hubbard.

RadhaK

8 de ene. de 2016

Have some of the best service advisors in the business. Barely any attempt to cross sell or up sell other than informing us of safety factors that require them to let us know when to change some parts. Their experience also shows in how quickly they diagnose the 'unusual noise' issues and help resolve it.

EdT

7 de ene. de 2016

My purchase of my new C450 AMG from Mercedes-Benz Stevens Creek was outstanding and exceeded my expectations. The staff was super helpful, professional and courteous. The dealership is top notch and provides excellent and comprehensive customer service. I highly recommend purchasing your next vehicle from this dealership. In case you're trying to decide between your next high performance vehicle (e.g. MB vs. BMW or Audi), give yourself a favor and test drive a Mercedes. You may just change your mind, I certainly did! I could not be happier with my new vehicle. It was everything I expected and then some.

George Lou

6 de ene. de 2016

Grace Wong helps me a lot. And she is very efficient and reliable. All experience from choosing a car to purchasing a car are really satisfied.

Ravi

3 de ene. de 2016

Bought GLC 300 recently at Stevens Creek MB dealership. I checked few other places like fletcher jones and Costco auto program but Stevens Creek beats them is excellent service , sales process and pricing.

MB Fan

28 de dic. de 2015

It was a very good process from start to finish. No pressure to buy, very accommodating to exploring different options and then when I made a decision, a smooth ordering and buying process.

Priscilla S

28 de dic. de 2015

Fred was a fantastic sales person.. He let us take the lead - never pushy in any way - always a gentleman. He showed upmost patience during our 3 visits before finding our car. He has sent follow-up e-mails encouraging us to call or come back at our leisure to learn more about the car. We will definitely take him up on it.

Enrique & Liann Reyes

27 de dic. de 2015

Susan is very attentive and kind; she's an exemplary employee!

Lawrence Hwong

27 de dic. de 2015

Diana Than was our sales agent at the dealership and she was very polite and very hard working. She was one of the few excellent car sales agent whom I have met. I will definitely refer her to my other friends.

Tatyana

22 de dic. de 2015

Nate took care of us with great patience and offered us a great loaner car.He made sure theprolem is fixed the first time. A true gentlemen.

CC/SG

15 de dic. de 2015

Wonderful experience at Stevens Creek Mercedes and great customer service from Martin Pedestal!!!

MC

12 de dic. de 2015

Mr. Shen did a very good job in the process of the car buying and explained everything well, let the customer feel very comfortable in the entire shopping. What a great service, he also followed up with the customer very well even after the customer pick the car up, answering and explaining all the question and doubts in a timely fashion. I personally like this dealer and this sales representative very much and highly recommend that to all the other customers.

Richard Robinson

10 de dic. de 2015

We needed a new car and Donesh the salesman was very gracious and helped us understand the various options and features. He took a lot of time to review and test drive the cars.There was some miscommunication regarding the paint protectant warranty, but we were able to resolve this.

coolguy

9 de dic. de 2015

New car buying process was easy and quick. Overall happy with the service provided by the dealer.

Giorgio Zotalis

7 de dic. de 2015

Over black Friday weekend, I stopped by Mercedes Benz Stevens Creek to look at the s550 sedan, and was immediately assisted by Marvin Siquig. Marvin Siquig was nothing short of professional, and I ended up with a great deal on a new S550. Thank you Marvin for making it happen, and thank you for delivering the car to me and giving me a thorough walk-through of its many features. If you are in the market for a Mercedes, then be sure to stop by Mercedes Benz Stevens Creek and ask for.Marvin Siquig I highly recommend him, and know that I will be back for my next big purchase!

GEORGE ZOTALIS

7 de dic. de 2015

Over black Friday weekend, I stopped by Mercedes Benz Stevens Creek to look at the s550 sedan, and was immediately assisted by Marvin Siquig. Marvin Siquig was nothing short of professional, and I ended up with a great deal on a new S550. Thank you Marvin for making it happen, and thank you for delivering the car to me and giving me a thorough walk-through of its many features. If you are in the market for a Mercedes, then be sure to stop by Mercedes Benz Stevens Creek and ask for.Marvin Siquig I highly recommend him, and know that I will be back for my next big purchase

Kumar

4 de dic. de 2015

I got merc c250 from stevens creek sales guy Joey Service guy Danny both were awesome and gave an excellent service when I got my car..

Puneet

29 de nov. de 2015

I just want to know if I want to replace a key part of car like side view mirror than where should I order it from. Dealer. I did same a week back. I ordered from Mercedes Benz of Stevens creek , California . It's been a week and still have not got it. I was told that I can collect it from showroom today before 5pm and arrived there at 4:30 pm and I was told that they cannot find the part. This all happened when I have already paid for the parts upfront. Is this common with Mercedes. If yes then this is definitely my last Mercedes and I am going to switch to better company like bmw or Audi. At least there dealers don't make fool of customers. My question to you is how long am I supposed to drive with broken side view mirror. Really disappointed with Mercedes customer service .

Polly P

28 de nov. de 2015

After searching for a new vehicle at several dealers, I selected MB of Stevens Creek. Of course, not only is the product terrific, the internet sales process was easy, and there were no surprises. After exchanging several emails with Jake, our internet sales contact, regarding features and price, we ventured to the dealership, test drove the car, and we were out the door quickly with the new car. Jake was courteous, engaging, knowledgable, and very pleasant. Jim in Finance, was entertaining and thorough. This car is the third one I have purchased at Stevens Creek MB, and I know they have excellent follow up service and maintenance as well.

VT

27 de nov. de 2015

I just leased GLK350 4matic a replacement for an expiring lease. Both times I've worked with Slava Aprelenko. He went above and beyond my expectations. The buying process was very straight forward, smooth and pleasant. I would highly recommend Mercedes Benz of Stevens Creek.

Sue Datta

24 de nov. de 2015

I purchased a E350 (brand new one) and Jake at Stevens Creek Mercedes Benz was very helpful and knowledgable about the cars there. I have never owned a Mercedes before and didn't quite know what I wanted. He explained everything, knew all about the internet pricing and we actually drove out that evening loving the sale. The finance department was very prompt and moved things along (this was the part I was dreading as it drags on and on).Love my new car!-Sue

former-bmw-driver

24 de nov. de 2015

Pleasant experience, excellent team. Everything went very smooth.

Jay

24 de nov. de 2015

I've always been satisfied with the service at Mercedes Benz of Stevens Creek.Charlie Fish is very knowledgeable and honest and one can always count on his advice.

Fernando Dizon Jr

23 de nov. de 2015

Eddie is very accommodating, and possess very good customer service ethics. He is very pleasant to deal with, and will go an extra mile to make things happen. I am very glad that he handled my transaction with the Stevens Creek MB dealership.

H Yang

21 de nov. de 2015

The dealer is very helpful. I got good discount and a nice car.

Vivien Rutter

20 de nov. de 2015

Excellent service considering I had not purchased the car from this dealership

Jay Falkner

20 de nov. de 2015

I was welcome with a big smile and professional courtesy. The shuttle drivers are very courteous and on time. The service was amazing and completed on time.

DaniLG

20 de nov. de 2015

I've been having my GL450 serviced at MBenz of Stevens Creek since I purchased it in 2010. They have always taken care of my car with friendly reliable service that I can rely on time and again. Troy Schalk is the best. I love my GL450 that's still going strong at 100K + miles.

Roger Mairose

20 de nov. de 2015

Considering that this is the 14th Mercedes our family has bought from you I think you are doing a good job all the way around!!!

Marlona

20 de nov. de 2015

Other than needing a better phone system, no one likes to be on hold or go through many levels of automatic messages, my experience was perfect.

Steve Saunders

18 de nov. de 2015

Omar was my salesman I need comes across very friendly and helpful.. But let?s be real.... This is about business..... The objective in business is to make money....... I found the car that I like and they went so far as to let me take it overnight to my dealership 50 miles away to have it checked out......... We found some things that need attending to like the back tires being worn out.... Spark plugs with almost 100,000 miles on then... They broken door latch inside the car.... Loose floppy molding outside the car..... Missing the owners manual..... Before I even took the car they lowered the price...(They wanted to sell it pretty bad).. After I spent $150 to have the car checked over at my mechanic.... They said they would work with me on some of those things... But when I got back up to the dealership the following day... First problem Omar was nowhere around.... I called him four times that morning and he never returned my phone call... When I got there I complain to the sales manager.. And he was able to get home on the phone immediately after about another 10 minute wait Omar showed up and I presented my proposal that was a lot of talking back and forth between him and his manager and after about an hours delay they told me the car is for sale as is.. The best we will do is take off another $300 from the price...... Things I found wrong will cost me about $1000 to fix...... At this point I was tired and worn out (their plan worked) and I agreed... I just wanted to go home.... I was hungry and tired..... Then I had to go through dealing with this finance manager.. He spent about an hour trying to sell me extended warranties.... I arrived there at 11 o?clock in the morning and didn?t leave until 3 o?clock in the afternoon..... It took me four hours to close the deal.... They do have a great selection of cars especially if you?re looking for A new vehicle or one barely used... I like the car and I will spend the money required to fix it up but it took way too long to close this deal

Steve

17 de nov. de 2015

Jay was very helpful. The drop off and pick up process was smooth and effortless. Not to mention they had an awesome shuttle service; which allowed me to go back to work when they worked on my car in parallel

Judith E.

4 de nov. de 2015

Everything was taken care of for me. My car dealer even went to my home and set the button in the car to open my garage door.

Karen Johnson

3 de nov. de 2015

My experience began online. Martin Do, the Internet Sales Specialist responded promptly and was excellent to deal with. Those I interacted with were all friendly and attentive without making me feel "pushed" into a decision. The dealership atmosphere was upscale and made me feel that I was dealing with a reputable dealer. Once I completed the process and left the dealer, there was a minor mechanical issue involving a brake light. The dealership took care of the issue, allowing me to have it repaired in my hometown so I wouldn't have to return to San Jose. I highly recommend this dealership. They also carry quality used cars which is what I purchased.

Monita

31 de oct. de 2015

The salesperson Jake made my car buying endeavour a pleasant and enjoyable one. I never felt that I was pressured into buying anything or that I was being ripped off by a sleazy salesman with greasy hair that smelled of pachouli oil!!! eeoww....i hate those types!Yeah, i loathe used car salesman makes me feel that I am waltzing with the devil in the pale moonlight! Not that I ever did that; i just DON'T want to. ha!ha!Anyway, if you are shopping a new Benz try this dealership and ask for Jake, you shan't be disappointed!Cheers! happy driving! :)Monita

S Lin

30 de oct. de 2015

Susan is so great a sales! Susan helped me and everything is on schedule. when I bring up an issue, she dig into it. thanks!

roberto stiglich

30 de oct. de 2015

excellent experience overall.quality assurance on vehicles has a high standard

Olga

29 de oct. de 2015

The service was excellent, and the staff was very helpful expecially my advisor. The car that was serviced was ready as promised.

Hmb

27 de oct. de 2015

I had absolutely no intention of leasing my car from this facility. I was 400 miles away from home just visiting. The salesman came to me with an offer I refused right away. He passed it on to the finance manager and made me a deal I couldn't resist. I was looking at the same car at the dealer I've been dealing with for the last 5 years and Stevens creek Mercedes was $300 a month cheaper on the lease. They also threw in a jacket and keychain something i wouldn't get at my usual dealership. Everyone from the salesperson Fred to the finance manager Bryan and everyone else employed there were very easy going. I would definitely go back.

JK Chelladurai

27 de oct. de 2015

Susan Sulaiman was great. She took real good care of my car. She definitely values customer satisfaction. She is a great asset to the dealership.

Linda

26 de oct. de 2015

Car was taken in for service. Location was clean and nice. Nate was pleasant, courteous, and provided exemplary customer service.

PhilP

24 de oct. de 2015

Service center was remodeled and staffs are attentive to my schedule b maintainence. Troy S was very helpful and took care of my needs. Service was completed as quoted.

Cinbio

24 de oct. de 2015

Excellent service,showroom, salesmen and buying experiance

Josh

22 de oct. de 2015

Just purchased a used car from here recently. All in all i felt really comfortable here. Mark was very helpful with addressing all issues and questions without any pressure. i am very happy with my purchase, and very satisfied with there service.

Michael

22 de oct. de 2015

Had a windshield replaced at a Safelite dealer. Safelite recommended Mercedes recalibrate the cameras embedded in the windshield. Stevens Creek did it while I waited and was able to 'fix'' some of the harnessing that Safelite had incorrectly installed. Not to dis Safelite but the mechanics at Stevens Creek really know the car.

KeithJH

21 de oct. de 2015

I always bring my SLK 55 AMG for regular maintenance to this dealership. There is always a great (usually the current model year) loaner car, and the check in process is smooth. The key folks that I need to meet with have been the same for many years & treat me like a neighbor. I have purchased several vehicles from this dealership and they remember me and give me a warm welcome. Overall I recommend this dealership to my friends...

Eric

21 de oct. de 2015

Great Service! The advisor is very knoweledge and nice

MelC

20 de oct. de 2015

A note to say that Tony Spencer was a joy to work with. He reminded me of the classic way in which high end automobiles were sold. He went way over the 'call of duty' to ensure the experience was 'transparent' and VERY stress free. I would recommend him to ANYONE and will certainly look him up on my next Mercedes purchase. Thank you Tony for such a wonderful experience.

JosephB5

20 de oct. de 2015

I spent a couple of weeks searching local dealer inventories for the right car. Only Sevens Creek had what I was looking for and at the right price. I'm glad I didn't have to special order. The E350 I bought is the first car I've had with a column shifter since my 1960 220b I last drove in 1970.

BUD AND PAT BYE

19 de oct. de 2015

We could not have asked for better service in the purchase of two new cars. We are completely satisfied.

Nikesh

19 de oct. de 2015

Martin Podesta spent 6 hrs and convinced us to buy the car. We were very happy at how he and his team treated us.

Douglas DiCielo

18 de oct. de 2015

Kamal was great, he helped us do a smooth purchased, answered all my questions.Mercedez at Stevens Creek did a fantastic job in remodeling their premises, now it really looks like a showroom..Well done!

Judi

17 de oct. de 2015

My sales person is excellent. He was very respectful of what I wanted and how I wanted the transaction be done

Porsche T

17 de oct. de 2015

We brought in an older Mercedes, Steven's Creek bought back our mercedes and we traded that car in for a beautiful new 2016 Mercedes GL lease.

Spencer Brady

15 de oct. de 2015

Tony Spencer helped me out & he was a huge help! He was patient, & went out of his way to find a car that had all the features I wanted! Very professional, & made getting my new car bet painless!! I would definitely recommend finding your next car here!!

MikeP124

15 de oct. de 2015

Went in because the lease was up on my wife's car. Tin relentlessly searched for a new car to lease that met my criteria. The deal went very smoothly and the process was efficient.

Cynthia

15 de oct. de 2015

Everyone was very help full and courteous. No other explanation I don't really feel the need to over elaborate. I've kept it simple.

Charles Moreton

13 de oct. de 2015

I worked with Bill Infald and he made this purchase easy and fun. These guys are honest, professional and truly care about you as a person! Come here and buy a beautiful car!

Peter

13 de oct. de 2015

I bought a new GL and really tried all different models and options for two days. Everyone was very friendly, patient and helpful.

Maria Consunji

12 de oct. de 2015

Excellent customer service for buying a new car and selling an old car

Trisha Cancino

10 de oct. de 2015

I purchased a 2013 GLK 350. I had nothing but a wonderful experience at Mercedes Benz of Stevens Creek.

Michael Brock

10 de oct. de 2015

My experience with Stan, Nick, and John was flawless. The customer service was outstanding. I was able to get the car I wanted and the price I could afford.

Shari

9 de oct. de 2015

We drove an hour and a half to purchase a C300. The inventory was fantastic. Our salesman Jake was helpful, supportive and knowledgeable. The whole process was enjoyable. I have never been able to say that about car buying before. Once we chose our car, Jake took the time to ensure we were comfortable using all of the options loaded into the vehicle. I will never buy a car anywhere else. Thanks!

Venkatesh Hinge

9 de oct. de 2015

They received me nicely, and the service provided by them was really neat and perfect.

Richard

6 de oct. de 2015

Great customer service, Buying experience is easier than I thought

Ron S.

5 de oct. de 2015

Omar was very helpful and made the purchase of my car very easy. The car is fantastic and we will definitely buy a Mercedes again and use Omar.

Carol Casas

5 de oct. de 2015

I worked with Goran Muftic - talk about a guy that knows his cars at Mercedes. Goran spent as much time as I needed to feel comfortable with my purchase. The process was smooth, low pressure, and quite enjoyable. I am not a huge fan of purchasing new cars but Goran talked me through it and got me what I wanted. Goran knows everything about the C300 and when I got into my new car, he showed me how all the bells and whistles work.If you are going to buy a new Mercedes, go see Goran!! He is the man!!!

Rick Peterson

5 de oct. de 2015

I recently purchased a 2011 MINI Cooper from Mercedes Benz of Stevens Creek. I live in Palm Springs and made the entire transaction over the phone and via email.Being a 30 year veteran of the Automobile Business, I am not usually WOWED...But I must say...I'M WOWED!Sales Manager, Samir Karimi handled the transaction with seamless professionalism in making this one of the most pleasant car buying experiences ever.I wholeheartedly endorse this dealership and recommend speaking with Samir.

Hashima Hakimi

5 de oct. de 2015

We delt with very knowledgeable sales manager and sales person who made our car buying experience very smooth

Jacqueline V

4 de oct. de 2015

Danesh G. went above and beyond to help me purchase my brand new SLK 250 Mercedes. He is very helpful and friendly.

Long time MBZ owner

3 de oct. de 2015

Although the first car that I looked at sold while I was reserving online, they quickly found an alternate that met my requirements

Andy & Susan

1 de oct. de 2015

Since we purchased our E350 in 2012 and our C250 in 2014, we have received excellent service from the sales and service departments. So far we have been very satisfied with the quality of maintenance work and the friendliness and courtesy of the entire staff. Special thanks are due to Mr. Tony Spencer--the ultimate gentleman and salesman-- and to our service advisors Messrs. Justin Gray and Troy Schalk.

Elvie Scott

30 de sep. de 2015

I have been a customer of Stevens creek Mercedes for over 35 yrs. I would not go anywhere else for service. I have the best service adviser in John Gonzales who is always there for me whenever I have a question or concern regarding my car.their staff is young but well mannered. I feel like I have a friend in the business.

Olivier Sagner

30 de sep. de 2015

I was looking for a new car, I felt in love with the new GLE 450 coupe!Kamal made an awesome job to make my dream possible, from A to Z! The car is really a great one! latest technologies are there! very well designed! A big, big thanks to Kamal to make everything possible for me to get the car !

Diane

29 de sep. de 2015

Purchased a 2010 C350 it had everything I wanted and more...I normally hate dealing with car salesman but Fred was wonderful and the dealership is high class. When I'm ready to buy another vehicle I will definitely use Stevens Creek Mercedes again.

TeresitaSiliconValley

29 de sep. de 2015

Awesome, will refer a friend or family member any day,.. My car needed service and was done expertly on the first intake. Takes Elizabeth for doing an excellent job.

Ruchir Sutaria

28 de sep. de 2015

Bought a new car from tin vuong he is one of the best sales guys for new car that I could find. Ask for him to get a good deal

Deb W.

27 de sep. de 2015

Ask for Shawn Abtahi. He's knowledgeable and has a genuine interest in your satisfaction with the deal. Our negotiation and transaction was quick and fair.

Patrick wu

27 de sep. de 2015

Charlie made our leasing process a great pleasant one. He explained things well and helped my wifebunderstood the car's feature very well.

Violetbp

25 de sep. de 2015

I had a new adviser, and the best experience I have had in this dealership,

Chien-Shu Chuang

25 de sep. de 2015

Nice representative. Very good service. Negotiable prices.

Claudio Mariani

24 de sep. de 2015

Kamal Massoudi of Mercedes-Benz of Steven Creek is truly a wonderful person buying a car from him was a delightful experience ,he has knowledge and great saleperson

Lucy Efthimos

20 de sep. de 2015

I was a little nervous about having to get a lot of pressure in renewing my lease. To my surprise thr whole experience went really smooth. Gurwinder the sales assosicate was very caring as to what my needs were, I even test drove different vehicles which was a plus for me as I didn't know what I wanted.

Li

20 de sep. de 2015

Charlie Snen provided us the best service and buying experience!

Mary Jane Cruz

19 de sep. de 2015

We had the best salesperson. We have purchased many cars in our lifetime. Goran Muftic, was wonderful. No pressure at all. He told us about the car, no fancy sales pitch. No heavy handed sales pitch. He let us make up our own mind.He is and asset to your company. I would and will recommend to all our friends, and family.

Lois diorio

18 de sep. de 2015

Great service manager Danny Ho very knowledgeable n very pleasant n calls back to keep you informed on progress . He is excellent five gold stars for him... Everyone was friendly n happy!!!

Carlota Rivera

15 de sep. de 2015

I am very impressed with the awesome service I received from this dealership.Mr. Goran Muftic is an experienced sales agent. He is very knowledgeable about the car we wanted and very accommodating with our requests, He listened well and gave us great information. He is very patient with us and even served us good coffee, We did not feel any pressure from him during this process. He made us comfortable and relaxed. Most of all, he offered to drive our new car to Fairfield ( about 1 1/2 hours away ) when he knew that it was difficult for us to come back the next day. We gave him 5 stars in all the sevices . The finance staff - Jim is helpful and efficient.

Jim.G

12 de sep. de 2015

Quick easy transaction working with Jake was a pleasure I highly recommend Mercedes-Benz of Stevens creek !

sunnyp

12 de sep. de 2015

Had a great time leasing my brand new CLA 250. Mark Need and the team were amazing!

Bonnie

11 de sep. de 2015

Being specific with my requirement, Donesh was great to help streamline the search process, provided information and alerts on the promotion that became available. It made the buying decision easy.

J Garibotti

9 de sep. de 2015

Jay Faulkner is the best. I highly recommend him as your service advisor.

Bajram Madzar

4 de sep. de 2015

Very happy with our service experience from start to finish! Charlie was great about letting us know what service was being performed and taking care of everything.

Margaret Arent

2 de sep. de 2015

I am very grateful for Tony Spencer's ongoing thoughtful and thorough care and expertise .He is excellent at what he does and deeply human in his ways.A true blessing to have in my life.

Michelle

2 de sep. de 2015

From experience I know that purchasing or leasing an automobile can be frustrating, arduous, stressful and exhausting. Not so at Mercedes Benz of Stevens Creek! I had the easiest and best experience ever in leasing my new e400 convertible last week. I had a pending order on a car at another dealership but there was a delivery delay. I walked into Stevens Creek one evening to scout alternatives and found a car I liked. My salesperson, Danesh, said they wanted my business and thus would try to match my other deal, which was aggressive. I braced myself for hours of painful negotiations....which never happened. Instead, I presented the deal information to Danesh and the dealer manager Vlad and in 10 seconds, they said they would match it. That's it. No haggling, no getting the run-around, just that easy. I returned to complete the transaction and all went smoothly, and efficiently. Danesh and his co-workers were extremely professional, accommodating and respectful of my time. They put all other dealerships I've ever experienced to shame with their integrity and customer service. I'm a repeat Mercedes customer and will most definitely return here. I recommend Danesh and team to anyone considering a Mercedes Benz!!

Peninah Kaniu

1 de sep. de 2015

I was greatly treated just as one of their family. They checked on me through out the process and feed me while waiting. All personnel were very respectiful and friendly. I highly recommend this dealership especially Charlie Fish, Goran Muftic and their financial department Joey Arrighi - Thank you guys for a job well done.

Arif

27 de ago. de 2015

Prior to my purchase of my Mercedes Sprinter, I have never bought a brand new car. I had Mr. Mac Suliamani help me with my purchase. Mr. Suliamani was, in my opinion, 75% of the whole experience. I have never worked with such a kind, enthusiastic, and down-to-earth gentleman like himself -- a true businessman. I felt comfortable with the whole car-buying process because Mr. Suliamani was very helpful. He explained things in great detail; things that I had never known before. My car-purchasing experience was phenomenal and should I ever need to purchase another vehicle, I will be headed straight to Mr. Suliamani without a doubt.With all being said, I cannot thank Mr. Suliamani enough for making my car-buying experience pleasant and something to truly remember. I am EXTREMELY satisfied with his service.

John Lin

24 de ago. de 2015

Just purchased a CPO C250 from Grace Wong. She provided an excellent service to make this purchase process smoothly.

Howard Davis

24 de ago. de 2015

Excellent service with good feedback on the required repairs

reneez

23 de ago. de 2015

Excellent service and dealer helps a lotWill recommend friend to purchase

Marjorie Headd

21 de ago. de 2015

Sales people were all over me trying to make the sale, but when I discovered 4 days after purchasing this new car that the extra key did not work, I had to drive back, go through the service department where a couple of techs basically just looked at me and scratched their heads before another figured out that that was not the correct key. I finally get sent back to sales where it was eventually discovered that I had been given the wrong key. Worse still, one has to be made and eventually shipped to me. Just not very happy with this experience; It took a large chunk out of my afternoon to get some sort of halfway resolution and it eroded my confidence in the dealership.

Dinesh

21 de ago. de 2015

I bought a new C300 car from this showroom. When I came to this showroom, I was unsure to get the car, but representative Mark and Manager Karimi was great in explaining the car to me and gave offered me a great deal. Overall, the experience of buying a car here was so great and they helped me in every way. Thanks for making this a memorable experience.

John O

19 de ago. de 2015

I was in the market for a CPO ML350. I found one that had the options I was looking for on the Stevens Creek MBZ site. I contacted the sale person Charlie Shen to get more information on the vehicle. Charlie was great, very knowledgable and helpful. I made the 30 minute drive to the dealership and met Charlie. His great service continued as we looked at the car and went on a test drive. I wanted to move to purchase the car, but needed to see about my 2008 ML350 and if there was a good trade in opportunity. We successfully worked out the terms, great loan and rate and made it happen. This was a great experience - highly recommend Charlie and the Stevens Creek MBZ dealership.

Myriam

19 de ago. de 2015

Jake Tran - the sales rep - was extremely friendly, helpful and fast!

E. Zambrano

18 de ago. de 2015

Everyone at the dealership made this a very easy and enjoyable experience. Highly recommended.

Ying Yin Law

18 de ago. de 2015

MB sales team is well trained and comes with excellent service. I am extremely happy with my 2015 C300. It took me only 2.5 hours from looking for inventory to delivering the car. My sales Samir and Mark are the best team i worked with, the shopping experience is spectacular. I will definitely recommend my coworkers to buy cars from them!

JPAB

18 de ago. de 2015

This is our second purchase for both Goran, our sales consultant, and the dealership. These guys have it all. Great sales experience and a phenomenal service department. Other than being incredibly busy in sales and service there is a lot of waiting around, the experience is 5 star. They go out of their way to make it a great experience.

JBS

18 de ago. de 2015

Excellent scheduled maintenance service with a Mercedes loaner every time and beautifully remodeled facilities makes this necessary car maintenance effortless and seamless to the point I actually look foward to it. Like finding a great dentist!

MS

17 de ago. de 2015

Purchased a 2015 C300 with all the options I wanted

Tim F.

15 de ago. de 2015

Martin Do was very helpful in answering all my questions and he was really honest. Made the buying process very simple and straight forward. Very happy with purchase. Will buy from this dealer again.

Ramil yaldaei

8 de ago. de 2015

I was very impressed by the professionalism of this dealership. From the moment I walked in till the moment I left, the whole experience was phenomenal. I have to congratulate Mercedes-Benz for having such a professional staff. Specifically the sales manager "Stan" stands out for not only being an expert in what he does, but also in being very helpful to understand the needs of the customer and make sure all those needs are met. My congratulations to Stan and building a professional, competence, and trustworthy team.

Marky

7 de ago. de 2015

I arrived on one of the busiest days of the year, yet never felt ignored. The car buying process was smooth and I felt very appreciated as a customer.

Manprit Natt

6 de ago. de 2015

I had a great experience working with Ayse Nur Nalinci when it comes to buying my Maybach. She was very helpful, informative and easily accessible. I would highly recommend her name to anyone who is interested in buying a car at the Smyth Creek dealership in San Jose. One would not come across anyone who can do a better job than she did.

Balaji

5 de ago. de 2015

We were very happy with the dealership and our salesperson John Kolander was fantastic .He was very helpful and made the whole buying experience very smooth.

Mike Denevi

4 de ago. de 2015

Mercedes Benz of Stevens Creek was outstanding. Got me the car I wanted and took the time to explain all the electronics, etc.

Subash K

4 de ago. de 2015

John Stansberry was polite, helpful, and coordinated everything perfectly.

Ramin

2 de ago. de 2015

Quick and friendly service is the name of the game at Autonation Mercedez Dealership on Stevens Creek. (Former Smithe European) we chose the car we wanted, we offered our price, after two rounds, we had our price and our car. We went through very friendly financing in no time and drove our car. This is how car shopping should be everywhere and this is why we only go to this dealer evreytime we want to lease a new car. Great service, Great People, no waiting.... We will not go anywhere else.

Lauren

29 de jul. de 2015

Mercedes at Stevens gave us a wonderful experience with the process of buying our new ML 350.

Wei Ruan

28 de jul. de 2015

The dealer is nice to introduce the features of cars. Really be helpful on the purchase/leaser process.

SUSAN ESTEVES

22 de jul. de 2015

Grace Wong was very knowledgeable on her products and options that's why it was very easy for us to decide on what model to purchase. She was very accommodating and gives us the flexibility on our preferences.

Marco Cepeda

21 de jul. de 2015

Everyone was very friendly, knowledgeable, and easy to work with. Will recommend them to any one looking into purchasing a vehicle! Fred and Bryan were the best!!

Armin

20 de jul. de 2015

Great service, the service manager was very helpful

Jg47

19 de jul. de 2015

The buying experience was the best. No pressure,great sales staff. Left the dealership satisfied.

Gary

18 de jul. de 2015

I went there and bought a new c300 last Saturday. I am completely fine with the new car and the sales person. He has actually done a great job.One star is only for the finance manager. When I bought the car, I also purchased the extended warranty, the maintenance plan and the wheel & tire warranty. The finance manager said at that time those items are fully refundable if cancelled within a given time. So this week I changed my mind and decided to cancel some of them. I called the finance manager dozens of times, but never got answered or got any call back. I also called Mercedes USA, but they said these plans can only be cancelled by the finance manager.So I guess once you bought the car, you are done with them. You can never expect to reach out them again.

Tyler

17 de jul. de 2015

These guys are consistently great! Get me in and out fast. Prices are fair. Great communication.

GRACE WONG

15 de jul. de 2015

Grace Wong was very helpful to us when we purchased our GLK Class Mercedes. Without her expertise in the product and her help in making us made our decision, it would have been difficult for us to decide.

Ramakrishnan

10 de jul. de 2015

I'm impressed and bought a car!

Priya Vijayakumar

10 de jul. de 2015

Overall a great experience. The sales consultant was super helpful .

Jun Macahiya

8 de jul. de 2015

Great experience, knowledgeable people, process is great.

Larry F.

7 de jul. de 2015

Really like taking my 2011 E350 Wagon her for service. 5 stars all the way!

Linda C.

6 de jul. de 2015

We recently bought a GLK350, which makes it our 3rd Mercedes. We traveled from Central Valley to Mercedes Benz of Stevens Creek because of the great service we received in the past and once again they did not disappoint.We spoke with Shawn Abtahi the day before on the phone and let him know what we were looking for.When we came the next day, he was all prepared and was professional and courteous and took the time to get to know us and what we were looking for in our new purchase. He explained all the features that the SUV had to offer, so we could narrow down the MUST haves for us. Shawn knows the product he is selling inside and out. Shawn was a pleasure to work with and before we drove our beautiful new Mercedes off the dealership lot, he made sure our car was fully detailed with a full tank of gas, in perfect order before handing over the keys.The whole sales team were professional and enjoyable to work with. It was a very positive experiences from the time we walked through the door and were greeted by the front desk to shaking Shawn's hand and driving off in our new Mercedes.The dealership was very clean and inviting with a lovely lounge area. Very professional environment, at the same time friendly and relaxing. Anyone interested in purchasing a Mercedes, I definitely recommend you give Shawn Abtahi at Mercedes Benz of Stevens Creek a call today!

Amita

4 de jul. de 2015

I enjoyed the experience of buying my new Mercedes C300!with Stevens Creek Mercedes Benz. Quick , no hassle and efficient.

RickCA

29 de jun. de 2015

Troy is a great representative for Smyth and Mercedes-Benz.He knowledgeable of the product and concern for the customer

L Wynn

27 de jun. de 2015

Mercedez Benz of Stevens Creek and Tony Spencer are who you want to do business with. Tony found me the perfect car in my price range. A special thanks to Nick in finance who made paperwork a breeze.

Alex

21 de jun. de 2015

Overall very positive experience. The salesperson was very friendly and helpful. Not too pushy. Negotiations were pretty simple and I got a good deal. There are a lot of possible combinations with colors/options and not all of them are available on same day at the dealership.

Bob Nguyen

20 de jun. de 2015

I got the car for my wife and the experience was very pleasant and with outstanding service provided by Omar Awwad. Omar and the finance team was very attentive, knowledgable, respectful and professional. The actual entire purchasing process was so efficient, easy, no pressure and we completely happy with the experience. I certainly would highly recommend Mercedes Benz of Stevens Creek and Omar as the location and sale rep to get the MB for your new car. You can't ask anything better.

Jimmy Ryan

19 de jun. de 2015

Mark was very patient with my wife who had to have exactly what she wanted and he made it happen. Impressed!!!!!!

Steve H

17 de jun. de 2015

Feel like I got lucky...had great service, no pushy sales people, got the used car I wanted for a great price and the car has been working great for 3 months now. It could not have been an easier process.

jennie ho

17 de jun. de 2015

The salesman is very kind, good service. He answer every question we have ask. the service is quick, i will recommend a friend to this salesman

Lilia Gorshteyn

16 de jun. de 2015

Very professional service we are having with Danny Ho for the second time, he is very knowledgeable and all other stuff was helpful with everything else. My overall experience is 5 star!!!!!!!!!!Thank you for the good serviceLilia Gorshteyn

Natalia Zaitseva

14 de jun. de 2015

I just bought a CLA-250 Mercedes-Benz from the Stevens Creek dealership. Great rate, very attentive stuff, and pleasant experience!

ber - cupertino

8 de jun. de 2015

Mercedes is great for customer service, this facility is top class with very professional people on hand to help you. It was a wonderful experience.

zhenghe peng

5 de jun. de 2015

very good service and big discount. and people are very nice very kind. if i will buy one more car. i will choose again

Catherine Krueger

5 de jun. de 2015

Everyone there is so pleasant and helpful which makes for good feelings that my car is being taken care of without any worry on my part. Keepup the good work. Charlie Fish is extremely good at explaining what will be done to my car for servicing and when I need to have another service.

Mercedes-Benz of Stevens Creek

1 de jun. de 2015

Shawn Abtahi he is a nice, friendly professional and patient seller, I would like to recommend him to other friends.

ML350

26 de may. de 2015

Shawn and Manny did a great job help us find the ML350 we loved. The customer service are excellent. I do highly recommend them when you shop at Mercedes-Benz of Stevens Creek.

Zaur

24 de may. de 2015

I called to this dealership and asked if they have a GL450 with specific options I was interested in. There wasn't such car but they promised me to call me as soon as they get it. After couple days I got a call from Samir Karimi who told me my car in a way to the dealership and will be available in one week!After the week I drove from the dealership with my new car. Paperwork took around 2+ hours but it deserved it.

AndrewY

18 de may. de 2015

Overall, the process of ordering and purchasing the new S550very easy and pleasant. I went on line to find out exactly the model, color, optionsI like. The web specifications are very intuitive to follow. I printed out thespec and completed the ordering process at a local dealer within an hour. I was kept informed of the progress and took the delivery within 4 months.The car was exactly what I ordered. I was given a very friendly walk-through ofthe operation. That was extremely helpful to get me familiar with many nicefeatures. The new S550 is an incredible sedan full of safety features and luxuries. The style is much better than the last generation, which I deliberately skipped.

Adrisha

15 de may. de 2015

This was my first Car, Mercedez CLA 250, and it goes without saying how much it matters when it is the first one. I visited couple of other places, and then came here. In general when you are buying a Mercedez, your experience of buying a car is always special. That is at least how I felt when I was visiting dealerships.But coming to Stevens Creek, they really make you feel happy, whether its just the deal they are offering to you, or the way they make you feel about the car. I was dealing with Mushtaba here, and he was a delight to work with. He knew what I was looking for, and how I only cared about that. He was the kind of person who tried to arrange for me what I wanted, and did not push on me other deals just to make a sale happen, which was really cool. Even after I had already decided to go ahead with this dealership, the relation did not get over. They helped me in figuring out everything; from first time complicated paperwork, good financing, to out of the door assistance, it was perfect.Till date, Mushtaba is always available for any help that I may require. I would like to thank them for my wonderful experience. :)

Dawn m. Williams

14 de may. de 2015

Excellent buying experience. Would highly recommend this dealer to friends and family.

Terri Possley

6 de may. de 2015

I'm very happy with my new CLA 250. No pushy sales pitch. We received very friendly service .

Mercat

28 de abr. de 2015

I have been a loyal BMW customer for over 20 years and my heart was set on getting a new 328i xdrive. Deciding to entertain another option based on a friend's recommendation, I test drove the new C300 4 matic. It was like a magic carpet ride! Needless to say I went back and forth between the two cars, literally driving them within minutes of each other. Hands down, Mercedes won. It was a much smoother ride and I still had the necessary acceleration (sport + mode) to feel as though I was in a BMW. The only difference I noticed was in the braking, not as tight, but still handled with plenty of control. (also, the auto hold brake feature is perfection and not offered on anything but X series in BMW)

Yim Pun

27 de abr. de 2015

I bought the new S550 but had some defects upon receiving the car. Danny Ho helped to follow up in getting all the defects fixed to my satisfaction. I really appreciate it and think that is the good demonstration of quality customer service.

Xiaobo

23 de abr. de 2015

Very courtesy! Responsible! Finished very quickly!

Danny B.

22 de abr. de 2015

I bought this car over the Internet from Slava. He and the Sales Manager were so accommodating. They were wonderful to deal with. I wish I lived in San Jose just to use their service. I am sure it's quality is no less than the Sales Department. My hat's off to Slava.

Chuan

21 de abr. de 2015

Currently, I bought my new GLK350 through the help of Grace. The whole process is smooth and nice!

Hector Amaro

20 de abr. de 2015

The staff working at this dealer is very friendly, and clearly explains you what's going on with your car, what is required to do, and what would be recommended to do at the time you take your car to the service.

Fish Again

17 de abr. de 2015

Alan Ziffer and Samir Karimi at Merceds Benz Stevens Creek were first class and very professional when we purchased our car last week. They were both very knowledgable and informative providing us with all the necessary information that we needed in the process of our purchase

Gary L. Thornhill

17 de abr. de 2015

Tony Spencer has sold me ALL my Mercedes-Benz since 1978. He is the BEST of the BEST. in my company we call Best In Class.

Kenny K Krakaver

14 de abr. de 2015

I went in to buy a used 2012 Jeep Overland Summit, It was advertised for sale on the net.The staff was not very helpful and looked down on my appearance and brushed me off and told me the car wasn't for sale, I called the dealership on my cell and Grace Wong answered the call, she was a great help.She was helping two other customers while the other sales staff was on their cell phones texting, when we agreed that I wanted the Jeep, the man writing up the paper work didn't even want to do his job, so I told Grace to call me when the paper was done and left, the paperwork was done the next day at 10am, It shouldn't be so difficult to buy a car when paying cash. I am a minority that wasn't dressed nice but Grace didn't treat me like a nobody and brushed me off.

Redmund Sum

10 de abr. de 2015

MB of Stevens Creeks is very customer oriented. The people are friendly. The waiting area is expansive and comfortable.

Angelina

10 de abr. de 2015

Great experience. My car was due for service but I went in early because of leaking tire and I had a trip before the service date. They accommodated my last-minute repairs, even noticed something else and fixer it for free, washed the car, and lent me a car for the day! Now I can go on my trip safely!

Tom W

10 de abr. de 2015

I worked with Mike T, Ayse, and Bryan N. to purchase a 2015 C400. Absolutely the best dealership experience I have ever had! Paperwork was ready for me when I arrived, all were very knowledgeable of the products and services, didn't apply the ridiculous pressure I'm used to in a car purchase, and I got an outstanding car at an excellent price. Even enjoyed the conversation while waiting for paperwork to complete. Thanks guys --- definitely will recommend to friends.

JK

8 de abr. de 2015

When I see the car ( E350 2011). It was a little nasty at first. But extreme low mileage and great condition inside. no accident record and no scratch at all. My agency suggested this one and he guaranteed that he would fix the wheel scratch completely. The result was fantastic! almost looked like new car. and wonderful services.

Cloverbloom

7 de abr. de 2015

This was the first scheduled maintenance for or new E350 and everything went as planned.

T Sarkar

7 de abr. de 2015

I bought a 2012 used Volkswagen Jetta SE model from them and I got it in good price considering MB is not generic dealer of Volkswagen cars. The finance process was smooth and car delivery happened within 2 days.

Daniel Liu

2 de abr. de 2015

Sell associates has great knowledge to assist us to full fill our request.Also answer all our questions and concern we may arise later on.Mention many times if we have any question.

DaveV

1 de abr. de 2015

Found staff to be friendly and attentive, very nice facility.

KC

31 de mar. de 2015

The GLA is a great car for me...love the keyless entry and the smooth ride. Tony is super to work with and made the process easy and enjoyable. He even offered to come to my home for some additional training on all the features!!!

hopmeisters

31 de mar. de 2015

Great vehicle to replace a Jeep Grand Cherokee. Very fair price. Very fair trade-in. Super easy process. I will go back for sure when the time comes again. Sales person knew the vehicle inside and out.

eva

31 de mar. de 2015

Services very good nice people's I purchased GLA 250 black color new 2015 car

Lance Hulsey for Sonja Haws

28 de mar. de 2015

Kamal Massoudi was a great sales guy. He was patient, professional and polite. 5 star on all of the three p's. I would recommend him anytime.

Realtor

27 de mar. de 2015

This Mercedes service department is the best, it's always so incredibly easy to get in and out and now they have an amazing coffee bar - love this place!

Weilin

26 de mar. de 2015

I really enjoyed Grace Wong's service. I felt no pressure. She is also very helpful in answering questions and giving opinions.

Prabhat

19 de mar. de 2015

The staff especially Samir, was awesome and helped me through the entire process. I came to the showroom to test drive a Benz C250 and I ended buying it in the following week. Since, they are one of the biggest Mercedes-Benz showroom in the bay area, they have a vast collection os used-cars and the best part is that they have a catalogue of all the listed cars and will help you compare the models that are listed in other Benz showrooms around the Bay.

john a. sumares

19 de mar. de 2015

sales to purchase was excellent. we went for a new car, but my wifefell in love with a used mercedes cls550.

Ra

18 de mar. de 2015

It was my second buying experience here, Kamal and PJ put their best foot forward early in the process. They were upfront on what they could and couldn't do and that helped shorten the process significantly.

Ben Lavasani

17 de mar. de 2015

Good customer service. Friendly courteous sales personnel. Highly recommended if you are looking to buy previously owned certified cars. They have large inventories for both used and new cars.

George and Janet Sueoka

13 de mar. de 2015

On a Sunday morning my wife and I decided to go out looking at new cars but with the intention of not buying. This was the third dealership we visited and we asked the receptionist for a brochure on a certain model. She stated that they were out of brochures for that model. Rather than leave we decided to stay and look and sit in some of the showroom models. A Sales Consultant(Fred Saboori) soon approached us and asked if he might help. Since I had some questions I asked about some of the features of the C400. BIG MISTAKE!!! We purchased the car.Mr. Saboori was very accommodating. We test drove two cars because my wife was not quite happy with the ride quality of the first car but satisfied with the second car. Mr. Saboori was quite friendly and very knowledgeable about the cars. In our opinion Mr. Saboori is an asset to the dealership.Although we went over our budget to purchase the car we have no regrets and enjoy the car very much.

Mercedez of steven creek

12 de mar. de 2015

Exellent service frendly quickly, bery nice and clean waiting room

J

11 de mar. de 2015

We leased a new Mercedes from Stevens Creek Mercedes. It was a pleasant experience that I would like to repeat at the end of my lease.

Joyce (Young Seon) Oh

3 de mar. de 2015

I visited Benz shop several times in different locations. Mac was an absolutely right dealer I want to purchase my car. - He was very patient with all my questions and hesitations. - He was a humorous dealer to talk.- He tried to provide me with all information I needed to decide my mind.Thanks to Mac, I think I enjoyed more than ever the process of buying a new car. (I would like to give him 10 stars if possible.)

Sharon

25 de feb. de 2015

Overall we were pleased with Mercedes-Benz/ Stevens Creek - due to the service we received once we got a sales person. Unfortunately, we went in on the President's holiday weekend and they weren't staffed adequately. We waited around for an hour to even talk with a sales person and get a test drive and still no one was available. So we went across the street to BMW to look at BMWs and test drive a car. We were ready to make a decision and purchase a car that day - so it was risky having us walk off site. We did come back an hour and a half later and a sales person was finally available then. Now it was around 5:30pm and we needed to get out of there to see my son off on an international trip. It ended up that we were stuck in the queue and did not conclude til 9pm. Make note that we originally arrived at 2:30pm. This was an excessive amount of time to purchase a car for busy people. Through all this, the sales person was attentive and supportive - but I would have liked to see us get bumped up in the queue due to our personal circumstances. My husband raced home to take our son to the airport while, I stayed to conclude the contract. I did not get to see my son before he departed..

Venus vanaki

19 de feb. de 2015

We have such great experience with stevense creek dealership

Dennis

17 de feb. de 2015

Each of the managers that I met and dealt with were truly interested in making sure that I was pleased with the product as well as the sales & service process. What a smooth purchase process! I couldn't be more happy with the way I was treated. I'm sure there are many good sales people within this dealership. However, I had the pleasure of purchasing my car through Fred Saboori. Fred was fantastic. He knows the product line top to bottom. He knows how to guide a buyer through the process of confirming which product is best suited for you and he knows how to structure a deal that met my requirements. Again, I couldn't have asked for better treatment as a customer. Fred took care to respond to every request I had and always showed genuine interest in making certain that I was pleased and satisfied. This review space is too small to discuss all the ways that Fred fulfilled my expectation. Great experience!

Myint T Singh

17 de feb. de 2015

It has been a great experience. Nur has been very professional and thorough.

Svetlana Suprun

17 de feb. de 2015

I leased 2 times ML350 from Mercedes Benz of Stevens Greek.The car is very goodService and staff very helpfulI would recommend Mercedes Benz of Stevens Greek for everyone

Elon

13 de feb. de 2015

Danny is great and I would recommend friends to service their cars with him.

YUMING TANG

11 de feb. de 2015

It was a nice shopping experience at Mercedes-Benz Stevens Creek. The sales person and other people working there are all very friendly and professional.

Tsai

11 de feb. de 2015

Tony Wood and Mark Arnold are straight forward and professional. Very good buying experience.

Cinto

10 de feb. de 2015

Amazing experience. Very helpful representatives. Always ready for any help

(Rick) R&A Transmission

9 de feb. de 2015

I work on Mercedes and this was the first time I had to bring a customer car to the dealership to get work on, it was a good experience the service staff treated me like I own the car thanks a lot. sincerely rick at r&a transmission

Hsin

8 de feb. de 2015

We came in for purchasing new car and Grace Wong helped us find the car we want. She is very patient and take lots time to show and test drive several cars we are interested. The entire process is enjoyable and we find the car that fits our needs and budget best. I will highly recommend Grace and MB Stevens Creek to my friends.

Rey Marvin

7 de feb. de 2015

The staff ( sales and finance) made my car buying experience a very enjoyable moment.

MB repeat customer

6 de feb. de 2015

This is my 5th time to purchase a Mercedes Benz from this dealer. Each time has been a great experience. This time was especially great since the whole facility has been remodeled or actually rebuilt. The showrooms beautiful and state-of-the-art and exudes Mercedes Benz quality. My salesperson was so kind and treated me with respect as one should for repeat customers. I didn't feel pressured at all and my salesperson took a lot of time to test drive several cars. I plan to be back again in the future!

Wei Wei

4 de feb. de 2015

i came to the dealer and all the experiment was great! I bought the car i want on that day!

David

4 de feb. de 2015

Started with great search capabilities on Cars.com, connected with Alan and negotiated the deal before making the final visit for pickup. Thank you Mercedes for a great experience.

DianeP

3 de feb. de 2015

I arrived at my appointment time and was checked in very quickly. I waited less than 10 minutes for a shuttle driver to take me home. Everything was very fast and very efficient (and very polite).

HS

3 de feb. de 2015

Great experience. Very helpful staff. Explain all your options clearly and are willing to reach to a deal with you.

Hamed

3 de feb. de 2015

Lawrence was great. He took us for a test drive, and gave us really helpful information. He did not push us to buy the car, he worked with us to make a decision. very patient and great to work with. He did everything to make the process simple and fast.

Mitsuko tsuchiya

3 de feb. de 2015

Goran is so professional and very responsible dealer.My husband always wants to ask him and trusts him.Thank you for your superb service with the highest quality car!

Sandra

30 de ene. de 2015

Everybody has positive attitude from Service, parts and all workers inbetween!

Firestone

30 de ene. de 2015

My service adviser, Juan Gonzalez is excellent. I will recommend his service and your facility.

LK

28 de ene. de 2015

Leo, our salesman and PJ,,sales manager, Steven Creek, MBZ, made everything possible in our search for the perfect 2015 MBZ E400. Both were friendly, helpful, considerate, professional, princely. In fact, both went much beyond duty to find a car with all the features we hoped for. We will definitely return to MBZ Stevens Creek for the next Mercedes!

Erich Smith

23 de ene. de 2015

So I bought a used S550.I traded in my Lexus GS 300. Because I owed on the Lexus I had to wait for them to pay it off and get the title before getting the balance in a check to me.Long story short 35 days later they still had not paid my Lexus off. and I still did not have the balance check sent to me. I found out because I got a late payment notice from Lexus !!! On top of that because I assumed they had taken care of things on there end I missed a payment for the first time in my life !!! After two calls and an on line web message no one called me back. I call again directly to the dealership and demanded not to get a voice mail and that I needed to talk to a human being.The operator twice sent me to two different voice mails. Twice I hit zero and got her back.I literally pulled up the staff list and started to ask for people on the list till she finally realized I was not going to go away. She put me on hold until she got someone.When Vlad got on the phone he told he was not sure why my car was not paid off and why I did not have my check. (he was not my sales man) he said he would call me back which he did. he proceeded to tell me that yes they did have my car, yes they were suppose to pay it off and yes I should have received my check. It was a "computer Error" Really!!

ML350 Buyer

22 de ene. de 2015

Lawrence was a wonderful dealer, catering to all of our needs throughout the decision process and payment.

NicolS

22 de ene. de 2015

Goron was an honest salesman, not pushy like many others we have experienced before. We have bought 2 cars from him and will come to Goron if we decide to buy another. He is sensitive to our wants and needs, listens to us, and wasn't filling our heads with jargon. His honesty makes many customers return to him. The younger salesmen we have experienced are always "pushing" and finding a way to "make the sale happen fast, that day," rushing the customer. We recommend Goron to anyone.

Nitin

17 de ene. de 2015

Great service from Omar and his support team. Never thought I will end up with a Mercedes but the way Omar presented the C class 4matic I was impressed and decided to go for it.

Jennie

12 de ene. de 2015

I bought GL550 ,2015 MB. It is a great car I have never had before. The sales is expert, I will certainlly refer them to friends.

JHlen

12 de ene. de 2015

The salesperson Tony Wood is extremely nice and helpful. He provided a lot of information to us and even checked back after we picked up our car. He helped to make our purchase experience such a joy. I will recommend him to all our friends!

George P.

12 de ene. de 2015

I live 100 miles from Mercedes Benz of San Jose. I had talked with a salesmen on the phone, we discussed inventory and price on a new 2015 S550. I immediately received an email with their current inventory. Called back an negotiated a price on the car we were interested in. Drove to M-B of San Jose on New Year's day, the car was sitting waiting for us. The dealership did take a lot of time to process all our information and get us into the Finance Department to complete the paperwork. I appreciate the fact that everything I was told on the phone was honored. There were no games played. The dealer had advisors to demonstrate all the features of the new car and answer our questions. The showroom, salesmen and facility were all top notch. I would strongly recommend this dealer !

Tony

12 de ene. de 2015

Mark Arnold helped us make the final choice to purchase a replacement vehicle from this dealership, his honest, professional, and no-pressure manner ultimately swayed us with MB of Stevens Creek. This establishment is well above every other luxury car dealership in the local area, their immediate response to customer needs, irrespective of the phase of procurement, sets them apart as the only place to set the tone for the initial and continued customer-dealer relationship. I Highly recommend you speak to Arnold if you are on the fence between any other vehicle make, Happy hunting.

Claudia

7 de ene. de 2015

They made my first car buying experience quick and easy. Would recommend others to come and buy their car here.

amahna

5 de ene. de 2015

Allan Ziffer is one of the best sales guy he understood my entire requirement and helped me in finding the perfect car for me.

Sriram

2 de ene. de 2015

The folks at MB Stevens Creek were pleasant to interact with. They were very understanding and acted more like a guide through the buying process rather than some business looking to make money out through deception. The sales rep and the finance mgr both had good knowledge of the car and the ins and outs of the process. The finance mgr even helped find good ways to lower the overall APR for my loan.

ZhengjunLi

1 de ene. de 2015

Great dealer. Give me a really nice deal. And really nice car. You can sit on every model they show in their hallway. Recommend

M.Z.

30 de dic. de 2014

Manny and Brian were excellent. They made my car buying experience great!

Scott

27 de dic. de 2014

Incredible customer service from start to finish. Great follow through from the sales associate, who was always readily available to help in any way.

Julia Wokfsmith

27 de dic. de 2014

It is my third purchase from Tony Spencer and once again over the top happy!! From beginning to end he makes it easy. I love the brand but it is Tony that has locked in my repeat business.

Michael

26 de dic. de 2014

Just purchased GLA 2015 from Lawrence Michael at Stevens Creek; it was a great experience, he made it easy and fast.

Liann

21 de dic. de 2014

There was no pressure from my salesperson, Kamil. He kept looking and recommending cars to me until we found the perfect match. If you need a vehicle I would recommend working with Kamil

nghia dang

20 de dic. de 2014

Mr.Mac Suliamani is a great salesman.my wife and i do love the C300 what Mr.Mac introduced it to us.

Paul Zhao

20 de dic. de 2014

It's a happy experience of buying a dreaming car, there is a friendly dealer and can speak mandarin, that's helpful for me. Thanks a lot.

Stevence Creek

19 de dic. de 2014

I had had a great experience buying my new 300L Mercedes at Stevence Creek Dealership in San Jose, CA with dealer Slava Aprelenko! It was nice and smooth and fun! Thank you very much. I really love my care, enjoying driving it! :)

Trina

19 de dic. de 2014

My dealer is very friendly and very nice.He help me a lot . I will buy other car from him next time!

patti berger

19 de dic. de 2014

almost all of the contact prior to sale was done over the phone.. Samir was especially knowledgable and helpful. He was extremely prompt and attentive to my very many questions. I could not have had a better experience. Thank you Samir!

montsechka

10 de dic. de 2014

We emailed a few dealerships around the area asking for an initial offer. Only 3 of them responded with a discounted price: one Audi dealership, one BMW dealership and this one - other Mercedes would not want to give us discounts over email. I really liked the way I was treated over email and the premise of better offer if I came over. So we decided to stop by this place first. Unfortunately, we did not have a chance to try other places, the offer was so good and so well suited to our needs that we could not refuse. Lawrence was our sales representative and did a great job for us - he made it very clear to us that we were his highest priority. BTW, their new building is simply amazing! Great coffee too. I just wish they had some food to snack on, it can be a really long day.

Ana

25 de nov. de 2014

Recently we bought a new GLK 350 at Smythe Mercedes Benz, Stevens Creek, with the help of Geoffrey Gerracio he is very professional and knowledgeable. I highly recomend Geofrey for anyone who wants to by a car here at Smythe. I also commend Bryan from Finance for the good service he rendered us. Thank you once again!!!

Electric Vehicle Fan

12 de nov. de 2014

We purchased our Mercedes B Class EV last week. The car is fantastic (we test drove Tesla, RAV4 and Volt and MB-B is by far the best ride, best visibility and best features. People at MB of Stevens Creek (Sales, finance, and car feature training) were fantastic, but the process to get the car was painfully slow-- 8 hours over 3 days of which about 3 hours were spent waiting for people to be available or to get answers for you. Also the process isn't over yet because you have to fill out all the paperwork for the State EV refund and EV car pool lane yourself and you have to call a third party to get the 220V charger installed.

Hamza Yilmaz

5 de nov. de 2014

Recently, We bougth a new GLA250 at Smythe, Mercedes-Benz Steven Creek with the help of Ayse Nur, very professional and knowledgable Sales Lady. She helped us quickly narrowed down what we wanted and help us chose what we liked. Overall sales process was very quick and pleasant. I high recommend Ayse Nur for anyone who wants to buy a car at Mereced-Benz Steven Creek. Hamza Yilmaz

Joeseph K.

2 de nov. de 2014

John Gonzales is a model in efficiency, got me in & out quickly with well done work/service on my vehicle! Thanks!

Michael P.

29 de oct. de 2014

Made my purchasing experience relaxed and enjoyable.

Proctor

26 de oct. de 2014

The Sales staff are friendly and professional. Extremely knowledgeable about the product line. The Finance department equally as enjoyable and artful in making the purchasing experience pleasant.

Sonam J.

25 de oct. de 2014

I recently purchased a Mercedes CLA from this dealership and it was a great experience. Everyone I interfaced with during this process was very courteous and helpful. I would highly recommend this dealership.

Sonam Jain

25 de oct. de 2014

I recently purchased a Mercedes CLA from this dealership and it was a great experience.

Shrimper

21 de oct. de 2014

I recently purchased a 2015 M-Class 350 from Mercedes-Benz Stevens Creek, a five star experience. Prior to retirement I worked for a company committed to world-class customer service, a culture not easily developed or maintained. I know it when I see it and Stevens Creek MB has it. Best car buying experience I have ever had. I am a fan and would readily drive the 150 miles again to purchase a car from Mercedes-Benz Stevens Creek.

Irieblue

20 de oct. de 2014

They replaced a part that was out of the warranty period at no charge.

The Liu Family

14 de oct. de 2014

Our family just purchased a car from Mercedes Benz of Stevens Creek and was so impressed with the level of service in our buying experience! Sam was our rep and he was wonderful. From the minute that our family walked onto the lot, he was there to greet us. What we loved the most about Sam was that he was so kind, so nice and so patient with us. We didn't feel at any time that he gave us any pressure to purchase a car or a certain car. Instead, he showed us the cars that we were interested in and explained the differences with each and made suggestions based on what we were looking for. We didn't purchase a car on our first visit and he gave us know pressure about it, but we did make a secondary appointment to visit and possibly purchase our car. On our second visit, Sam was as gracious as ever and patiently test drove cars with us and at the end of the visit, we were the proud owners of a new ML350. The entire process was so smooth, seemless and so kind. We never felt any pressure at any time and we are confident that we made the best decision at the end with Sam's help. He also introduced us to our personal maintenance serviceman at the conclusion of the purchase and subsequently, met with us one more time to teach us the functions of the car. We couldn't be more happy with our new car and most of all, we had such a great experience purchasing a car with Sam's help . We highly recommend him and this dealership to anyone looking for or considering a new car!

Richard

9 de oct. de 2014

This is the fourth automobile I have purchased from MB Stevens Creek (Smythe European). Professional no-pressure experience. My sister just picked her new car today too. She thanked me for referring her to my representative at MB Stevens Creek. "Best car buying experience ever". They also provide excellent service.

E350buyer

6 de oct. de 2014

No hassle process to buy a certified pre-owned Mercedes-Benz. We wanted a couple of obvious scratches fixed and they took Care of that after a little bit of haggling.. The sales person was knowledgeable and helpful.

Dr. John

2 de oct. de 2014

We arrived mid afternoon on a Saturday and they were quite busy, so it took half an hour and a couple of inquiries before we were introduced to Shawn Abhati, our salesman. He was very patient and helpful as my wife decided between a GLK and the new GLA 250. She test drove both. Meanwhile I had been looking at a Jaguar XK or a Maserati for myself when I saw the beautiful SLK 250. I test drove it and a CPO SLK 350 not nearly as nice, and decided to get the S Salesman Shawn Abhati was great, new facilities are beautiful. We bought two cars, one in stock, the other on order. It took way too long for the finance guy to do an all cash deal as he kept pressuring me to buy seven different sorts of extended warranties. By the time he was done it was dark and I couldn't see the poor washing job done by the vehicle prep folks. We'll see how we do when the other car gets here. I do love the SLK 250 I bought, Only glitches so far are with the seat memory and the voice recognition system that switches me to the phone or navigation when all I want to do is change the radio station. lk

BONNIE O

2 de oct. de 2014

HAD A GREAT EXPERIENCE BUYING MY ML350, ESPECIALLY THE TIME THEY SPENT TEACHING ME HOW EVERYTHING WORKS. LOTS OF FOLLOW UP AFTER PURCHASE

George Drew

25 de sep. de 2014

Grate sales guy, great service rep, great facilities but watch out for warrantee offers (they are expensive and don't seem to cover much).

Dan

24 de sep. de 2014

Excellent experience with Mark Arnold. He is very knowledgeable about the vehicle and did an great job to show us all the features on the vehicle. Delivered all his promise and I am perfectly happy with him and the dealership.

Cadillac Rich

20 de sep. de 2014

Bought our second vehicle from the new Stevens Creek Mercedes, (formerly Smythe) now a part of Auto Nation. Goran was our salesman, and was very knowledgefull of our brand new model ML400. These new vehicles are high-tech wonders and require assistance to explain their functionality, and Goran breezed through it. The pre-sale ordering, the delivery and the sale was done with personal professionalism, and we never felt uncomfortable throughout the process. We were even introduced to our own service adviser for our upcoming services. Goran has since called me several times to make sure everything was to my satisfaction and understanding. If you are going to buy a high-end vehicle in the Bay area, I recommend Stevens Creek Mercedes Benz. No fuss...no muss.

Cadillac Rich

18 de sep. de 2014

Bought our second vehicle from the new Stevens Creek Mercedes, now a part of Auto Nation. Goran was our salesman, and was very knowledgefull of our brand new model ML400. These new vehicles are high-tech wonders and require assistance to explain their functionality, and Goran breezed through it. The pre-sale ordering, the delivery and the sale was done with personal professionalism, and we never felt uncomfortable throughout the process. We were even introduced to our own service adviser for our upcoming services. Goran has since called me several times to make sure everything was to my satisfaction and understanding. If you are going to buy a high-end vehicle in the Bay area, I recommend Stevens Creek Mercedes Benz. No fuss...no muss.

DrK

18 de sep. de 2014

I recently purchased a 2012 E350 Mercedes sedan from Smythe European MercedesBenz of Stevens Creek...we were very happy and enjoyed our recent experience at your location...Ayse Nur Nalinci, sales agent, provided an excellent customer service, helped us to get the best price...Thank you Ms. Nalinci...I would highly recommend Ayse Nur and Smythe... Thanks, Kenan

FRANK YAO

17 de sep. de 2014

THIS DEALERSHIP GIVE EXCELLENT SERVICE, PRICE AND TRAINING FOR THE CAR YOU PURCHASE. BUYING PROCESS WAS VERY EASY AND FAST.

HL LEE

4 de sep. de 2014

Great Service overall, great pre and post sale follow up. No pressure to buy. Helped to find the best financing solution.

Genie

2 de sep. de 2014

John Gonzalez deserves an "outstanding customer-service" award

Hu

1 de sep. de 2014

We bought a used car from them recently, received a clean CARFAX report. Later, found the car was involved accident before..... not a joyful experience to deal with the sales Glenn, his manager PJ, and the Dealership General Manager, Mark A... Learned a lesson that CARFAX does not cover "self-insured" car.

Dave_Cro

16 de ago. de 2014

Mark A. was knowable and carefully explained all features and demonstrated them. After purchase he continued to answer questions via phone, email and in person. Outstanding experience.

Satisfied Customer

5 de ago. de 2014

Omar Awwad was very helpful and knowledgable. First time Mercedes owner and no plans to own anything else! Thanks Omar!!

Greco

31 de jul. de 2014

By far the best experience you'll have buying a car and the follow up and maintenance team is just as courtesies and helpful. I would highly recommend this dealership and will return for my third purchase from this sales team that understands the definition of customer service.

B_Wolfe

27 de jul. de 2014

I recently bought a vehicle from this dealership for the forth time. Kamal Massoudi was very helpful, very knowledgable and extremely accomodating. Even though my purchase this time wa a 10-year old 'AS IS' vehicle, they fixed every fault I could find, at substantial cost to the dealership. My customer relations manager Elizabeth Pierce, my pricing consultant Gretchen Springer, and my service advisor John Stansberry provided the ultimate in superior service. I see no reason to ever shop anywhere else and they will continue to have my service business as well as my future car purchases. If you go to buy a car, ask for Kamal - he has been there 20 years and cannot be beat.

justC

25 de jul. de 2014

Charlie Shen was the ultimate sales representative. He was friendly, knowledgeable and most importantly, he was not pushy. And, I love my new car. This is an exceptional dealership!

Jetfan

26 de jun. de 2014

I bought the car I was looking for last week. The salesman and the rest of the staff were very accommodating. The whole process went very smoothly and I got the car at a fair price without a lot of negotiating. I would recommend this dealership to all my friends.

Happy

11 de jun. de 2014

Fantastic car buying experience. Have visited many Mercedes-Benz Dealerships across the country, this one is the best! Can't wait to see what the new store looks like when it is finished. Everyone was friendly and helpful but the sales consultant I was lucky enough to deal with, Leland Roane was amazing, I spent close to two full days with him and he was, patient (including through a bad case of buyer remorse, hence the two days), helpful and got me into a car that I love! Thank You!

Mirza

6 de jun. de 2014

Mercedes did a good job on fixing my sunroof so I recommend them

wyy

5 de jun. de 2014

Just bought a new C250 here ! Great service ! The sales person gave us no pressure in buying, instead he was very helpful in finding me the right car and providing a good price. Finally bought my car here. Got better experience here comparing to other dealers.

Majd Abuelhawa

4 de jun. de 2014

My experience with this specific dealership is just great , I was treated really with a lot of respect, courtesy, and in a very friendly way the salesman Omar Awwad, was so friendly, knowledgeable and patient, we were changing our mind and trying to compare and choose between purchase and lease, he was really excellent in helping us to decide. The financial part went very smoothly with Nick Kith, He was also so friendly Ms Gretchen Sprenger was over viewing everything, providing support whenever needed In general it was a great experience, and I would recommend this dealership to each and every person willing to buy or lease a car

Lili

29 de may. de 2014

The car buying process was extremely easy and the car servicing was planned/executed without any hinderances.

SAM Chao

20 de may. de 2014

Sam is a A GREAT Sales Rep. He is Awesome and that is why we keep buying from him. This is our 5th car.

Mahesh

20 de may. de 2014

Went in there and spoke with Ramzi and he was very helpful in letting me know all the features and in getting me the ML 350 that I wanted.

NEB

20 de may. de 2014

Mark Arnold, Sam and PJ went extra mile to help me with my lease of C-250. I had many obsticles relocating to California from other country and they made this one thing to be seamless almost to perfection. THANK YOU GUYS! They could easily teach some of the other MB dealerships how to provide an excellent customer service and enjoyable car shopping experience. NEB

longtime-benz-afficionado

17 de may. de 2014

Easy and straightforward process. Honest and open. Efficient.

kum

16 de may. de 2014

Our experience with Smythe was wonderful. From our initial contact to the test drive, negotiation and delivery. Felt that we were treated with respect and courtesy. We felt very happy with our purchase of a ML350 and glad we met Glenn. He is very good and throw a good deal on Mother's day. My kids are enjoying now.

Markgo sharks!

7 de may. de 2014

Purchased our Mercedes with no problem whatsoever. Our Sales person, Kamil was very knowledgeable and helpful and the G.M., Mark was so nice. Would definitely go back and work with this company.

Jaakko

7 de may. de 2014

Very good overal car purchase experience. Negotiating was quick, sales man Walter was very nice. Only minor minus were a bit slow paperwork.

Smythe Fan

28 de abr. de 2014

Smythe European yet again did an outstanding job servicing my CL550. Charlie Fish is hands down the best service representative I've ever worked with. Top marks across the board for the Smythe team.

Tony Sit

23 de abr. de 2014

Our experience with Smythe was outstanding. From our initial contact to the test drive, negotiation and delivery. Felt that we were treated with respect, courtesy and it was incredibly straightforward. We are thrilled with our purchase of a E350 and glad to meet Grace Wong to close the deal for me in 5 minutes!!! I was a long time old customer that knows Mr Smithe and his son too! I am glad that even this turns into an operate but still carry the personal tough! Last Car I bought here is a 1978 420 SEL on Dec. !978 and I still have this car with me running very well!!! Cheers, Tony Sit

Michael G.

23 de abr. de 2014

Bought an SL550. Ramzi Alharayeri delivered a very professional sales experience. Knew the product, understood my priorities and seemed to have the full weight of the dealership behind him.

CindyGB

18 de abr. de 2014

Under construction, but still knowledgeable, excellent service. So professional and no pressure. I leased a new C 250 and it is amazing! My salesman was Mark and the manager JP was smart and helpful as well.

Jennifer

17 de abr. de 2014

Great Staff very helpful. I appreciate the follow up.

Ravinder

4 de abr. de 2014

They sold me a car at advertised price plus taxes & fees. Assured me that loan is approved and I signed the deal. They lost the car keys, and I could not get home with car. They handed me the car keys on next day. It's 3rd week, I am still getting calls and emails from finance department and other bankers regarding loan approval/decline etc etc. Its very irritating and disgusting thing to be lied by Mercedes professional dealer to sell their stuff. Also the uncertainty regarding loan is a headache, and keeps me tense. I read online that some 3rd class dealers use this tactic, called yo yo financing, to sell cars but this was not expected from mercedes professionals. I am now in waiting mode from 3 weeks. Their professionalism is worst and there is no honesty and transparency as supposed to be with other merceded dealers. Buy from any other Mercedes, but not from smythe.

AhmedHasan

2 de abr. de 2014

One afternoon I casually went to Smythe European dealership with my wife and son. The experience was literally awesome. One of the Sales Manager introduced me to Glenn Hartzheim (Internet Sales Mgr), Glenn was terrific. He took us on a test drive for 2014 ML350, explained us all the various packages, models, etc. No rush, no pressure, pure facts. We made the decision the very same day and made the deal. I am not sure about the negative comments, we had a great experience with the whole process. Glenn is a great person and I highly recommend him and the dealership. Thanks!

Keith Fraker

27 de mar. de 2014

Leland Roane was our salesperson when buying a used ML350 recently. We found him to be most helpful and genuinely a pleasure to work with. He was understanding of our needs and desires in a car and knowledgeable and personable in our interaction. You would be fortunate to have all your sales representatives of this quality. Keith Fraker

Adrian santana

27 de mar. de 2014

Exelent costumer service mr.Anmar Kamil did a great job,

boris1587

8 de mar. de 2014

I ended up buying a used bmw from the dealership in Dec 2013, from what seemed like Grace' first rodeo. She failed to sell me the car at first, but then when my friends battery died at the parking lot as we were leaving the lot and we had to ask their mechanics for booster cables, the finance manager came out. He gave dropped the price Grace gave us to a much more reasonable amount and thanks to my friends' stalled car, I ended up buying the car from the dealership. Then, the customer service, or lack thereof, started to unravel. First, Grace and the finance manager assured me that they took care of all the paperwork and filed an application for new licence plates for my car (i had just moved to the US and did not have licence plates), so I took off thinking I'll get the plates in the mail in a couple months. Fast forward two months later, I get an engine light in the car and decide to take it back to the dealership for inspection. I called the dealership and left a voicemail asking to call me back with available times to schedule the appointment. The call was never returned. So i ended up taking it to the BMW dealership across the street instead. Fast forward a couple more weeks, its now 2.5 months after buying the car and the plates have yet to arrive in the mail. In the past couple of weeks I also started to get pulled over more frequently by cops asking for my licence plates, as they usually raise an eyebrow when I tell them i bought the car in december and have yet to get the plates in the mail. So I decided to call the dealership and confirm that the application for plates was indeed sent 3 months ago and inquire on the delay. It turned out, they forgot to send the application in December and instead sent me a blank form to fill out and send back to them, to "fix" the situation. Now, i'm expected to wait another month or two until I actually get the plates in the mail.I'm sorry to say this, although not really, but the lack of customer service stinks the entire place, from service to sales. I will never set foot in that place again and I would recommend anyone to do the same, unless you expect to deal with amateur sales associates and crappy customer service. There are better places to take your car for service on Stevens Creek, as well as a better selection of cars. The staff at Beshoff Mercedes was a lot more helpful and responsive when I had to deal with them and would gladly recommend that dealership for new/used cars.

GrnLantern

3 de oct. de 2013

This review is for exceptional service that I received when taking in my 2013 C63 AMG Black Series Coupe in for service at Smythe European Mercedes-Benz in San Jose, CA. My Service Manager is Troy Schalk, and working with him is an absolute pleasure. Additionally, he understands how much I care for my cars, and how picky I am. As such, he personally makes sure that my car and I are well cared for throughout the entire process.It's hard for me to trust service departments based on past experiences at other dealerships, but Troy and his department have earned my trust; I bring all my Mercedes' to him (ranging from a C250 to various AMG's).

Jenny L

15 de sep. de 2013

Goran is absolutely a fantastic Sales consultant . He is friendly and thoughtful . The service in the dealership is great too . I strongly recommend him if you want shop for Merced Benz

Lisagillmor

23 de may. de 2013

Joe was very helpful when I was returning my leased car and negotiating for my new lease. He made the experience fast, easy, fair and painless.

Jadrolette

26 de abr. de 2013

Friendly staff, kid friendly, and treated us fair. Reached a quick negotiated price without struggle! I was pleased with our experience, and after coming in for a test drive, we went home with an SUV. I definitely recommend Smythe European, which happens to be expanding in the coming year.

NamTuyen

23 de abr. de 2013

My lovely wife and I was looking to purchase the new 2013 ML350 so we went to Smythe European. The Sales Associate, Omar Awwad, was very helpful in helping find the perfect ML350, White Diamond Metallic (very rare) with all the features that we wanted. Omar's customer services was superb! He spend his time explaining the full features of the ML350 that we wanted. Omar also help us get the best APR and price for us to finance the vehicle. Thank you Omar for you outstanding customer services!!! I would highly recommend anyone who wishes to buy a Mercedes-Benz, go to Smythe European and ask for Omar Awwad. You won't be disappointed!!

LMadzar

21 de abr. de 2013

Goran Muftic was excellent in the purchase of our new car. He is very knowledgeable, professional and honest and made our experience in purchasing our new Car Wonderful!! I higly recommend Goran when you are ready to purchase your new car.Also we just took our new car in to have the paint and leather protection applied and our experience with Charlie Fish in the Service Department was excellent! He was very helpful and knowledgeable in answering any quesitons we had! Overall Great Expereience and Great Dealership!!

rmsbjr

22 de mar. de 2013

I've purchased/leased many cars over the years including Acura/Honda, BMW, Chevrolet, GMC, and Toyota/Lexus. Two things I look for in an automobile dealership is product knowledge of their sales staff and level of service post-sale. The Smythe Mercedes-Benz dealer in San Jose, CA is the ONLY dealership that excels in both. The sales staff actually knows more about their cars than I do and the service department is absolutely excellent. I will continue to purchase / lease my vehicles from Smythe as long they continue to provide excellent service.

ananthuk

12 de mar. de 2013

I was looking for a used Mercedes Benz for the last two months. I was reluctant to go to a dealership, as they are usually more expensive than the private party offers. Anyways, after visiting few dealers in the south bay area, I found the right car at Smythe European. The sales representative Feridon Dizadji was very professional and courteous. He helped us with all the information about the car, car FAX report and test drive. We ended up buying the car with this gentleman. The experience of buying the used car was made easy with the help of Feridon and Smythe staff. I got a good deal on the car. The car had been tested for safety and functionality by Smythe before they put it on sale. Overall, it was a pleasure doing business with Smythe!AK

180rich

5 de mar. de 2013

I was very impressed with the no pressure sales experience I recieved from Goran. It was a hassle free buying experience dealing with him. I would also like to mention Elizabeth in the service department. Her follow through with me was great.

mbcady

30 de ene. de 2013

I'am 68 years old and have purchased numerous Mercedes. MAJID & P.J made this purchase a very pleasant experience from the first encounter in the showroom until the actual delivery of the car. The negotiations were actual very pleasant experience . When we finally reached a price that worked, both parties were satisfied with the deal. Great people to deal with.I was so impressed with MAJID & P.J. My wife and I went back the following week and bought another car from them.We are the proud owners of a E530 Sedan and a E550 Coupe.Michael B. & Randall D. Cady

JosieA

18 de ene. de 2013

My first time buying a vehicle and I decided to go car shopping around the Stevens Creek area in San Jose and was very pleased with how fast a Mercedes salesman approached me unlike other European car dealerships in the area. Armando Vargas did not hesitate in assisting me with all of my questions and was very professional/friendly. After I purchased the vehicle he still strives to make sure I am happy with my purchase and is available for any questions I may have about my new vehicle. I left the dealership with peace of mind and overall a great experience.

charles104

6 de ene. de 2013

Mr.Kristof Mosolygo was very knowledgeable about the vehicle we were interested in. He answered all our questions completely and was very professional and extremely wellmannered.I felt very comfortable throughout the entire process.

albert.chui.10

28 de dic. de 2012

One of my best experience to shopping cars. The welcome atmosphere, friendly sales person and the quality of cars are plus. I highly recommend this dealership for shopping new or used cars. The price is great and the after sales service is excellent. My sales person, Mr. FeriDon Dizadji is truly professional. If you looking for a new Mercedes or quality pre-owned cars, look for FreiDon, I'm sure he will provides you the services you needed.

igcamarena

11 de nov. de 2012

Best buying experience of all-time for me. Pleasant friendly courteous and professional. I give this dealer Aces all around! I highly recommend Smythe European.

wseble

25 de oct. de 2012

This was our first time purchasing a Mercedes. We very assisted by FeriDon N. Dizadji. He was very professional and helpful. Thank you FeriDon for making me happy with my purchase. I purchased a Mercedes GLK 350 2012 and he was the best. FeriDon went out of his way and his customer service is top notch. I would highly recommend FeriDon N.Dizadji to others. We are happy with our purchase.Thank you for the excellent customer service I received.

vendy.tam

22 de oct. de 2012

always provide great service and no pressure to buy, always willing to help. the location is very convenient, and the business has been there for many years and has very good reputation in the area.

Ronald22

27 de sep. de 2012

This dealership is awesome! I have never walked into a place and felt so welcomed. I want to personally thank Armando Vargas for giving me and my family the red carpet treatment." I truly appreciate the patience him and his staff showed us. I would definetly recommend him to my collages and family. Thank you again. Ronald V.

hsiaofu Hsu

26 de sep. de 2012

Very pleased to purchase a new C250 sport sedan from Tony Wood . His exercellent service and friendly attitude made me to save a lot of time to decide buying the new car in 10 minutes. I am a pastor in a Chinese Christian Church. I preach every Sunday and I will strongly recommend my church members to buy Mercedes from your company. Bests Cliff Hsu

Mercedes owner

13 de jul. de 2012

I am very happy with the service i got form Goran Muftic. He is very knowledgeable and assisting salesman. He answered all my questions and help me to make a decisions without being pushy.

zawnaingwin

2 de jul. de 2012

Tony and Emerson are very friendly persons. They are very polite and easy to work with, they go above and beyond of their duties to make you satisfied your purchase. I highly recommend them for anyone who is looking to buy a car.

sjsufootball

27 de jun. de 2012

Vlad did a great job in finding the CLS 550 I wanted at a great price! He even came up to Danville to pick me up for my new car!Great buying experience at Smythe with Vlad!

Dana MF

15 de jun. de 2012

I just purchased my fist Mercedes, C350 2012. I want to personally thank Shawn Abtahi at Smythe European located on Stevens Creek Blvd in San Jose, California for being an exceptional sales person. For the past year I checked out many different cars/dealerships, it was important for me to make sure the next car I purchased had everything I wanted and within my budget (I was not going to be an easy sell). Shawn at Mercedes was the only sales person who made it a point to follow up with me periodically to see if I had any other questions or if I needed to take another test drive to see if that would help me with my decision. Shawn is patient and professional. Even when it came to negotiating the price we worked together until I was 100% satisfied. Shawn is not that typical car sales person I experience with many other dealerships, far from it. Truly he is a class act, having many years with Mercedes; he is also a very knowledgeable sales person. I would buy another car from Shawn in a minute and would highly recommend him to anyone.I have also had experience with the finance, scheduling and maintenance departments and everyone has been very helpful and professional. Going forward in the years to come I hope to continue to experience the high quality of service with Mercedes. Thank you Shawn and thank you Mercedes for making my experience truly a wonderful experience!Sincerely,Dana

ehussein

20 de feb. de 2012

I just purchased my brand new 2012 C 63 AMG Coupe from Smythe European. I must say the experience was fantastic. This is in fact the 3rd Mercedes I have purchase from Smythe. Now its not just the fact the dealership went the extra mile, it was in my opinion the brilliant work that Kamal did to get me in the car that i wanted. Always trying to keep me happy and not just sell me a car that was on the lot/in the showroom. Kamal was truly professional, and always keeping me in the loop, and providing options, never pushy, and super knowledgeable. I will definitely go back to Kamal and will always recommend him as my first choice. BTW my car is awesome, love it!!!

nspeno

16 de ene. de 2012

Vald was very professional and accommodating. He did a great job of explaining all the features and how to use them on the new vehicle. The finance fellow Bryan Nunes was also very professional and accommodating. Very good experience. Thanks

choyamyu

30 de dic. de 2011

Mr Chao is a professional,experience and friendliness's dealership. We will highly recommend him to all my relatives and friends. We love his great services.

johnf_128

28 de nov. de 2011

I am so glad that I have purchased my first Mercedes from Nordean Felix at Smythe European recently. He is the most wonderful guy I have ever come across in my experiences with car dealers including Toyota, Honda and Lexus. I really enjoy my new 2012 ML 350. It's spacious and quiet.I definitely recommend Smythe European based on the following reasons:Nordean is very patient and professional My wife and I went to test drive a C-class on the first Saturday. Nordean spent over an hour and a half with us. However, we found out that we have to place an order for the model we wanted and it will take 2 months to deliver. We didn't want to wait for that long and we told Nordean we needed some time to think about it. He was very professional and didn't give us any stress. Then we went to test drive in the next Saturday for a GLK and ML. Nordean is still very patient and professional to help us.Nordean is honest and not pushy He asked me if I owned a Lexus and that could be eligible for a $2000 rebate. I saw a review from the internet that one other dealer in Seattle area told the customer there was only $1000 rebate.Jim in Finance department is very easy to deal with During the process of financing, Jim went through all the options that I could purchase with the car but he gladly took NO as an answer for the options. Most dealers (eg Honda) will keep talking you into buying more options such as alarm, extended warranty, wheel locks, etc. Even Lexus will also hard sell the options.Favorite features:* Quiet and spacious.* The ride is smooth. The car seems to handle bumpy roads quite well.* I like the Premium 1 package - 10GB of Media Storage is convenient to transfer my audio CDs there. - The rear view camera is quite wide angle and it's very useful. It's also very clear even at night. - The voice COMMAND control is very useful to enter destination for NavigationImprovement suggested:* The rear mirrors should be bigger* Fuel consumption is high

tpeeler

4 de nov. de 2011

I established my relationship with Goran Muftic, Smythe European Sales Consultant, when I built my Mercedes Benz E550 2012 in July 2011. He had been keeping me update regarding the status of the car. Finally the car arrived at Smyth European Dealership and Goran called on Nov. 2. On Nov. 3, I picked-up the car. He was very friendly and hospitable. He explained in detail the purchase of the new car and the trade-in of the old Mercedes Benz C350. He also explained the items included in the package. After the car was paid, he came to the car showed and demonstrated how to operate the different features included in the package. This is my 3rd Mercedes Benz, so far only Goran who took the time to explain and demonstrate the advanced features of the car. I would always recommend Goran Muftic to a friend or if I desire to purchase another Mercedes Benz I will definitely contact him again.Tessie L. Peeler, Sacramento, California

justfrtruth

26 de oct. de 2011

I'm updating my previous review because the sales person I dealt with went out of his way to take up my case again and gave me the vehicle at the verbally discussed price.The price I got for my SLK280 is surely a great one.Overall Experience:Sure there were hickup's but once I got back to dealing with my sales agent things were back to smooth flow.Customer Service:With regard to scheduling appointments and tracking them they are surely well organized. But there are always times when things get mixed up. But once I touched base with Omar things went smoothly.Our experience was slightly short of the excellent just because of the confusion that ensued for a day.

mrbbennett

25 de ago. de 2011

These guys are either morons or complete snobs. I was looking on line for a Subaru Forester and a national website they advertise on was were I found the one I wanted....very interested in this one and wanted to see if they would do trade in for 08 BMW 335i convertible in excellent condition with 40k miles....manager came back and said he wouldn't do a trade out of state.... What dealer says that!!! even if they low balled me it would have been a good deal for them. They are part of the "Auto Nation" network...what part of Nation are they not getting? Told the rep to forget it...who wants to deal with someone who doesn't give a crap about your business

sleong

13 de oct. de 2009

Wow..where do I begin?Sales- Certified pre-owned C280, according to Auto-nation there is a three day satisfaction guarantee. The Sales Mgrs tried to pretend they didn't know about this. Don't buy the Service A & B contract, purchasing it when you need it was less than buying it up front. Rude- The moment after I bought the car, I was told "we lost money" on the car we sold you. Ahh yeah..never in a million years would a dealership do that!! The first six months my car was constantly being repaired..I drove it for a total of two months max. It was always in the shop for a week at a time and getting a courtesy vehicle took an hour each time. They once gave me a car where the trunk lid kept flying open multiple times as I drove less than a mile away from the dealership.My car was certified as "ding free" yet there was a ding on the roof. My car was supposed to be "detailed" which I postphoned till later since it was going to rain. When I brought in for the replacement of a cracked Burl wood trim on the door they just ran it through the water rinser in the back and after pointing this out to the service advisor Jay x 3 it was finally taken care of. Btw, The "new" Burl wood trim had a chip on it. When I brought it back in for replacement they bumped my car into something & damaged the front bumper that had to be REPAINTED! All the while, my car had been making a loud "ticking" noise coming from the right rear side of the car that sounded like roulette wheel slowing down when I came to a full stop & a rattling noise when accelerating at a slight incline. I was told they couldn't determine the problems so basically as far as they were concerned there weren't any. I insisted they test drive & check it again the morning they wanted me to pick it up & low & behold they found the problem (the fuel line was twisted?! When I picked up my car one of my chrome rims was damaged! Of course, they denied it & after alot of hassle they agreed to replace it...they took a used beat up one off another car & put it on my car without my consent. This was completely unacceptable & they reluctantly shipped a pair from the "chromer." Which arrived scratched because were not packaged correctly. Four more were sent with imperfections & scratches which I was forced to select from because I was told "there weren't anymore available." I was so disgusted with Smythe European at this point I just wanted to get it over with. The rattling during acceleration & slight inclines was not resolved until now. They had a service technician with poor hearing ride along with me who "didn't hear anything." I requested a different technician and finally had it resolved...broken piece of Fuel pump in Cadallitic converter & adjustment of Octane sensor. Against my better judgement I took my car there to have the Service A completed and they DINGED my front passenger side door of my "Ding Free" car!! Big surprise they denied it..stating that Jay & Mike (Service Mgr)had documented (after I dropped off my car and left) that my car had other dings, etc. Neither the Service Mgr or Service Director were there so I had to get the General Manager of the dealership involved because there was no way I was driving my car off their property without aknowledgement of the ding. I challenged Jay to show me the other dings, etc they documented & he could not show me one!! The General Manager's opinion was that my car was very clean!! He reassured me that they would take care of it...oh my gosh when I went to go pick it up it looked like they put "White Out" on it!!! It went back to the Body Shop..still could see it but it was much better. They offered to send it back and after all the drama I had been through I just wasn't willing to risk them damaging my car further!! I spoke to Rob Meiter on multiple occasions about their carelessness & incompetence and asked him why I would return?? He just made excuses. Obviously he doesn't care about improving their service or their reputation.

samuelc17

11 de abr. de 2007

I took on my E320 for service B. during the repair, they told me that I should replace my break. When I ask them how much wear i have left. "well it is pretty low" when I ask for a #, "well, it is only 20%"I will leave it up to you on if that is the right time to change breaks.

greglynn

13 de jun. de 2006

I had my ML-430 serviced through Smythe for 6 years until my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls was performed on my car, the other was not, even when they were aware of it. As a result my power steering hose disconnected/leaked heavily when I was driving home one day and I lost my power steering as I exited the freeway. When I had the car towed in Smythe attempted to not pay for the tow even though MB Roadside service said it was covered. As I left dropping the car off I had it resolved that they would pay, yet when I went to pick up the car, they tried again not to pay! So I was not happy with them for blantly not handling the recall item proactively and then trying to avoid the costs. The tow truck driver said he was picking up a lot of MLs for the same defect and there was a tug-o-war between MB USA and the dealers over the tow coverage.Additionally on smaller services, I had to bring the car back because they forgot to do something. Example: I had the central window switch replaced, and the tech forgot to plug in the mirror cable to it.Something has been happening at Smythe over the last few years, a change in managment or something, as customer service has declined in my book.

topdownslk

23 de ago. de 2005

I purchased my SLK320 from here and had it serviced by this dealership for the past 3 years of ownership. The sales went rather smoothly, the price they gave me the second time around was reasonable, so I just signed the papers and picked up the keys within 2 hours time frame.On the service side, I'm quite satisfied with their work. I won't say they are the most friendiest people on earth, but they do get the job done and done it right. If I really have to complain, it would be the below-par complimentary car wash. They sometimes sublet it to the car washer across the street, which is known to be one of the worse car wash places on stevenscreek.Overall, they do everything by the book, if your car is out of warranty, don't expect them to treat you the same way they did when your car was still under warranty.

Dozer42

22 de ago. de 2005

Another very poor MB dealer. I submitted an online request for a quote.They didn't come back with a quote, but set up an appointment where I could come in to test drive the car.They said they didn't have an SLK55 in stock, but just come in, they'd have one by Saturday.The lady I had an appointment with wasn't even working that day. They palmed me off on some other guy that knew absolutely nothing about the car, he couldn't even identify the COLOR correctly where I could (Firemist Red vs. Mars Red).They refused to even consider going below MSRP on the vehicle, so I went with MB of Oakland where they gave me $1700 off MSRP.I simply cannot understand how dealerships like this can stay in business with abysmally poor customer service.

mzslee

6 de dic. de 2004

Smythe European is a horrible dealership in general. They charge you inflated prices, and they often do not fix what they say they have fixed. And they are snobs.<br><br>The Park Ave. branch in Palo Alto is bad as well. I sold my car to them, and I can't decide whether they are lazy or incompetent. Overall experience was bad. They said they would Fedex papers the next day--they didn't. They said the check will be cut on a Thursday--it wasn't. Then the next day we were told the check was in the San Jose office. We wouldn't get it until Monday. Then on Monday we were told it still wasn't in the Palo Alto office. We ended up driving to SJ ourselves. The worst part was Mr. Oneal was unapologetic throughout.<br><br>Too bad for Mercedes--I won't be buying (or selling) one again.