Customer

24 de oct. de 2015

Surprisingly , there was no post sales survey from the Dealership for feedback from the customer here. The good news is Monte in Finance and Andrew Tewson were both helpful , knowledgeable and professional and are truly assets to this Dealership. They "they saved the day".The Sales Rep who sold the car to me lacked any of the skills one would expect from a sales person, especially from Mercedes. If it wasn't for the fact that I wanted this particular vehicle I would have walked away . Cavalier attitude would be my best description.

Larball7

8 de oct. de 2015

Chris, our service manager guy, goes the extra mile for his customers. We have 4 MB products, all out of warranty, but we take them to Chris because he does the best job. It's hard to find people nowadays who do excellent by their customers. Chris is one of them. Larry

Erin

23 de jul. de 2015

I was looking for several weeks for a new purchase. I looked at all Mercedes dealerships from Seattle to Eugene. Wilsonville definitely had the best inventory and the best pricing. All of the staff there was so kind, polite, and helpful! John, who helped me throughout the process, was the most patient and helpful sales person I have ever encountered! He went above and beyond to find the right fit for me!

Ar888

23 de feb. de 2015

This was my first service at Wilsonville Mercedes, new tires. My experience from beginning to end was outstanding. Syd Somes was the advisor. Syd took care in making sure that every part of my service visit was positive. Everything about this dealership is right. The price was fair. Syd showed me he believes in the dealership. I believe I have found an excellent adviser and a trusted place to service my car.

emil

19 de feb. de 2015

A superb and timely service from Gilbert Fuchs in assisting us to find the new Mercedes-Benz we were looking for, all within one day. It's reassuring to know we can count on MB of Wilsonville for our family motoring needs.Emil Korol

zebyaklich

14 de feb. de 2015

Our sales representative Maegen Shockley took the time a lot of extra time, to listen to our needs. We provided the build we were looking for in our brand new C300 in December of 2014 and Maegan worked with us through February 2015 to find the exact model and features we were looking for in our 2015 C300. Maegan was incredibly knowledgeable in all models that we looked at and the features on each vehicle. We received the type of service that even surpasses what you would expect from a luxury car dealership. Everything from our initial consultation through driving our new vehicle right off the showroom floor was perfectly executed.We left with one of the nicest C300's on the road. This can be directly attributed to Maegan's persistence in locating the exact exterior color, audio configuration, interior details and the additional options we wanted. This was all completed, while providing us with extremely competitive pricing on our new vehicle and fair trade-in value on our previous Mercedes-Benz.We would highly recommend purchasing from Mercedes-Benz of Wilsonville and our sales representative Maegan Shockley.

Pug Mommy

12 de feb. de 2015

My husband purchased a Mercedes from this dealership in November and had such an excellent experience that we went back this month (Feb 2014) when we were in the market for a new car for me. Ryan Crook helped us from start to finish. He helped us find the perfect car for me and walked us through every step of the process. We were incredibly impressed with every person we met and everyone we worked with at the dealership. We had to return to the dealership two days later because I had run over a nail in my brand new car and not only did they replace my tire for free-which we did not expect-they threw in some floor mats for our trouble. AMAZING and A++++. I would highly recommend this dealership and they have found customers for life.

Sablan

1 de feb. de 2015

We followed Valarie Smith from another MB dealership. Valarie is very knowledgeable, professional and always returns our calls promptly! We will drive the extra miles to MB Wilsonville to have both our cars serviced by MB Wilsonville. MB Wilsonville has the nicest Mercedes dealership in the area. Based on previous experience, we will also buy our next Mercedes at the Wilsonville dealership.

Rajinder S Dhote

29 de ene. de 2015

One part of buying a car us getting a loan.it can be difficult but my loan officer, Ryan Leonard, made getting a loan easy, fast, efficient and hassle-free. I really recommend Mercedes-Benz of Wilsonville.

PDXKS

26 de ene. de 2015

I have purchased multiple Mercedes over the years. I would have to say that this purchasing experience was the best. The entire staff was great to work with. I also discovered they offer (pick up & delivery) for you car to be serviced! I was even able to get that scheduled. Which was amazing. They came and picked up my wife's car at her office, and dropped off a demo car for her. Then returned her car once the service was complete. That was amazing. My wife said the demo car was very nice and clean. I would highly recommend this store.

Sean L

23 de ene. de 2015

Chris Cain was my advisor and provided me with great service and no pressure to get additional things I needed done on my car. Provided me with estimates on what it would cost and what needed to be done sooner rather then later. Great Service

Rajinder S Dhote

21 de ene. de 2015

It was a great experience. The sales consultant were very helpful and warm as well as friendly. Buying a at was easy and I didn't worry about anything. My dealer was Brent Mesher and he was great. I really appreciate what he did.

RickT

6 de ene. de 2015

I've been bringing my car to MB Wilsonville for servicing for 15 years. Syd Somes is my new service advisor and he is awesome!

eric

17 de dic. de 2014

Gilbert Fuchs helped me buy a MBZ online & have it shipped across the US. The car was spotless as promised, & the complex paperwork required in my home state iwas also handled expertly by this dealership.

Gale - "Love my Mercedes"

12 de dic. de 2014

My first experience with Mercedes-Benz of Wilsonville. As soon as I pulled in for service, it was a great experience. Was greeted immediately and my advisor, Chris Cain, quickly determined my needs. Would have enjoyed waiting in the waiting service area, however I needed to do some things in Wilsonville so was given a loaner car to use. My car was ready in a timely manner. It was waiting for me when I returned......all cleaned up. Chris even gave me a small bouquet of flowers.....nice touch Mercedes-Benz of Wilsonville. Next time I need to plan my service so that I can hang out in the service waiting area. Lots of tasty cookies, scones, snacks, drinks, wifi, big screen TV, and newspapers waiting for a customer's enjoyment.

Vlacunawojo

7 de dic. de 2014

I took my recently out warranty into the dealership because one of my service lights had come on, that the license plate light was out, and my trunk light wasn't working. Syd Somes was so helpful and looked at the problems and suggested he would contact Mercedes to see if they would cover the repair and we set up an appointment. I kept the appointment and was happy to find out from Syd the company had agreed to cover the problem. When they did the repair they changed the wiring so the problem would be less likely to reoccur. Thanks for the repair and the loaner car, your the best!

SSWPdx

6 de dic. de 2014

My long time service advisor, Syd Somes, is now working at Mercedes Benz of Wilsonville, and basically where he goes, I go - as far as service is concerned - since I have worked with him for almost two decades and his integrity is without question. I had not been to the Wilsonville dealership since its opening party in 1998, and was VERY impressed with the remodeled facility. Virtually every little customer amenity from computer space and complimentary Wi-Fi, to enough goodies to put someone into a hyperglycemic coma - and then bring them back with strong coffee (or other beverage choices) was provided. I always enjoyed chatting with other customers in the Mercedes waiting area, and this was no exception. The common topic was the proliferation of goodies. Speaking of goodies, the showroom was artistically decked out in red and white vehicles. Very holiday spirited. As usual for Mercedes dealerships, the customer experience is a pleasantly pampered one.

Beverly D

6 de dic. de 2014

I dropped into the service department to have a front lic. plate installed. There I met Shaun Ryan! She got things going right away! I did not have the bracket for the installation so she had one ordered for me and I received it within 3 working days. She was courteous and very professional and her priority was "ME"! I have been to other Mercedes Benz dealerships, but this by far, is my favorite and that is thanks to Shaun! Thank you Shaun.

ANW

5 de dic. de 2014

I have driven Mercedes Benz cars from 1980 and have purchased them and serviced them in four different M-B facilities. I was pleased when the Wilsonville facility was built near Lake Oswego where we have lived for many years. It has lived up to my expectations: yesterday when I had my car serviced I enjoyed the holiday ambience it presented. When I called for a last minute appointment time for service I called Chris Cain specifically; over the years he has been both a professional friend as well as a personal friend and I feel that I know the person I am talking to; he even remembers any family details I share with him. I do not feel that he is simply humoring me for the M-B service fees: at my advanced age that is important. I have been and am enjoying the M-B experience, i.e., the people who make it happen. I take the excellence of my car and the care it receives for granted.

nhat le

4 de dic. de 2014

This dealer had a good service for people who wanna buy a car. a good old man with the name Brent Mesher is so nice. we got a good deal with the manager for the CLA 250 2014. Thanks again

GK

3 de dic. de 2014

Yesterday was regular maintenance on our MB. Worked with Chris Cain and was very satisfied with all aspects of the service. The people at MB of Wilsonville are personable, professional and helpful in any way they can be. I have always gone there and after several years of owning and maintaining an MB I automatically give them a call when its time for service.

380 SEC AMG

2 de dic. de 2014

It is nice to go and buy a car and have fun. You feel like you are at home. Great facility. Great people. GREAT CARS [ THE BEST OR NOTHING ]

Dan from Portland

2 de dic. de 2014

I was lucky to be able to purchase a 2010 Subaru Outback 2.5i Limited Edition, that had been traded in at Mercedes-Benz of Wilsonville. The Sales Manager, Perry Thompson was extremely helpful and friendly and made the transaction go through quickly. This was the best auto purchase experience I've ever had!

Horseman

1 de dic. de 2014

Gil Fuchs made my buying experience of my new Mercedes very pleasant. I would recommend Wilsonville Mercedes to my family and friends.

leann.mccullochdepazza

30 de nov. de 2014

Doug was great to work with we purchased this car over the phone.. Son picked it up Doug took a lot of time with him when he picked it.. Made sure every thing was correct..

Sally

26 de nov. de 2014

When ever I bring my car in for service Chris Cain goes way out of his way to make sure everything goes well and I leave a Happy Camper!

Charlene Smith

24 de nov. de 2014

Service Advisor Valarie Smith was excellent, from the time I drove into the dealership, she greeted me with a smile, was attentive to my questions and needs. She really knows her job and made the entire experience very comfortable, I would recommend her to anyone needing service on their Mercedes.....One of the best experiences I have ever had dealing with service issues.Thank you Valarie, Keep up the excellent work!Charlene

Very happy customer

19 de nov. de 2014

From my first contact via email until I drove away with my new SUV the experience was first class. It's so nice to be treated like a valued customer by professionals versus experiences at other dealers where you're sometimes treated like a piece of meat they are waiting to prey upon. The showroom was meticulous, the team professional, and my vehicle exemplary. I highly recommend Wilsonville Mercedes-Benz.

JW

19 de nov. de 2014

We've owned a number of Mercedes over the years and I'm pleased to say that Chris Cain in the Service Department has done a fantastic job for us which keeps us coming back. We live in Scappoose and it's been well worth the drive to do business with Mercedes Benz of Wilsonville. JW

Greg

18 de nov. de 2014

If you need to get repairs done in a timely manner - ask for Chris C.(service advisor) - he is the best!!! I hope that one day he will become part-owner of this dealership as he shows that he works and cares like an owner not just another employee... Good Job!!!

Kimmy

13 de nov. de 2014

The all-electric B class is what brought me to Mercedes. I made an appointment and was originally serviced by Maeghan Shockley, who was delightful. I was late for a second appointment and they graciously transferred me to Brent Mesher, who was really nice to work with. I highly recommend this dealership and I will be a return customer!

Dwight

13 de nov. de 2014

Valerie Smith and her team had our ML350 serviced on time and consistent with the quoted price. Everyone we've encountered at this dealership is excellent.

WKlein

13 de nov. de 2014

Chris Cain and his co-workers were great. They serviced the car promptly and efficiently

JM Stone

13 de nov. de 2014

Service adviser (Valarie Smith) was very good. Attentive, knowledgeable, frank, lucid explanations of service required/recommended & rationale.Work done quite satisfactorily. (I go 'out of my way' to deal with Wilsonville. This encounter validates that decision.)

Cat

12 de nov. de 2014

It's never a fun experience when your car is acting up, however my experience was pleasant, swift and I left with a renewed confidence in my CLK 55. Thanks to Chris Cain for his help and professionalism!

Janell N.

12 de nov. de 2014

So thankful I decided to stop by and check out this dealership, it was the best car buying experience I have ever had. They made us feel like part of their wonderful family Mark Tower was our salesman, he was kind, patient, and so helpful like a friend not a car salesman. Nick was also great in helping us when Mark was unavailable as well as the wonderful man in financing who made me feel great about my decision. Oh and to top it off the owner of the company took his time to come out and introduce himself and tell us thank you for our purchase. Have already recommended them to a friend and will continue Thank you!!!! PS well worth the drive from Salem

RE

10 de nov. de 2014

Chris Cain provided great service with efficiency that made my service call a very high quality, pleasant experience. It was the first service visit on my new CLS 550

S Duque

9 de nov. de 2014

Chris Cain is an asset to your company. He has always gone beyond to make things easier for me. I'm 85 and he has made my visit so easy and pleasant for me.

Sheldon S

8 de nov. de 2014

Excellent facilities and a well-trained staff. The waiting area is provided with refreshments befitting a luxury hotel. All staff have been trained to treat customers like guests. Chris Cain and the service staff are knowledgeable and friendly. The only hitch in my otherwise five-star experience was lacking the right size replacement battery, which had to be acquired from a "sister" facility, adding an extra hour to my wait.

Kinh P.

7 de nov. de 2014

I purchased a 2006 C280 & 2012 C300 4-matic models at Mercedes-Benz of Wilsonville. Chris Cain has been my service consultant. He is always very polite, professional, and very knowledegable. He always made arrangement to have a shuttle driver taking me back to the office and picking me up when I left my cars at the dealer for scheduled maintenance services. Chris always calls to give me an update and let me know when my cars would be ready. The facility is always clean and organized and the staff here are always friendly and helpful. Thank you! Kinh P.

RookieRacer

7 de nov. de 2014

My tire pressure was slowly decreasing, so I stopped into the service department unannounced and they immediately dealt with it. I had run over a nail and they identified the problem, and fixed it quickly. Valarie Smith was very prompt, attentive, and efficient in getting the problem rectified within a half hour, all while I enjoyed the sweet treats, morning pastries, coffee and other choices in the inviting waiting area while catching up on the morning news. She even offered to have the car washed if I was willing to wait, and all at NO CHARGE! I love this dealership. Thanks Wilsonville Mercedes!

Soymany Pathammavong

6 de nov. de 2014

First time ever writing this. but I wanted to express my happy feeling and satisfaction of every time I brought my little C230 sports Mercedes for routine services whether I needed replacements for light bulb, key Fob/battery they would provide with no extra charge.Nice! All that was because of Cheyenne Merten for a convenience set up appointment and 20% discount, loved that .. Also, a big thanks and very much appreciated to Valarie Smith for a quick service when she called let me know that others things on my car needed attention for the service too, I was busy at work so I requested for her to send me detailed via an email and she did, which this really had helped me to verified and have my record kept. That was very nice of her took extra time to do that, what a great customer service, above that Ive got to test drive a very nice loaner car too. Thank you. Only thing I hate is the long drive to and from Beaverton not the mention the awful traffics on 217 and I-5, but once it was done and I felt very happy and satisfied. I think that is the most important, so it was worth it and that was why I came back to this facility. Keep up the good work and I will be back to take advantage of those complimentary/courtesy from you guys.. :-).

Jon

5 de nov. de 2014

The easiest and most hassle free car buying experience I have had. Appreciated the service from my salesman Gil Fuchs and the entire team at Wilsonville Mercedes. I was in and out of the dealership quickly and everyone was respectful of my time. I am very pleased with the vehicle that I purchased.

Duane mcDougall

2 de nov. de 2014

Great buying experience, super knowledgable sales person. First Mercedes ever and will do it again

bruce.tong.3

2 de nov. de 2014

Long story short I wanted to show my appreciation for my mother by surprising her with a brand new car and Brent Mesher was the first person who approached me when I came into the dealer. My initial thought was I am going to base my experience by the way how I was being treated which would determine my decision. And simply to say it was one of the easiest and hassle/stress free experience I have ever encountered. Would be happy to do it again sometime.

Ethan

1 de nov. de 2014

Always happy to see Chris. He take care of me with all my need.

Lee Family

31 de oct. de 2014

Such a great experience from beginning to end. Mark Tower (sales) was very helpful and pleasant to work with, professional and knowledgable. If you're in the market for a new car I would highly recommended going to Mercedes-Benz of Wilsonville! Don't forget to ask for Mark! Thank you Wilsonville Mercedes Staff

Mercedesfan

31 de oct. de 2014

Brent Mesher just helped us got my new C 2015 in just 3 days ,after I have been looking & searching for my 3rd Mercedes for 5years. Brent is professional,pleasant & knowledgable .He made our buying experience the easy one !!!!

LisaN

29 de oct. de 2014

Mark T. , Sales was awesome to work with. Professional, friendly, no pressure. Jeremy in Finance was quick, to the point and totally customer focused. Andrew ( concierge ) very knowledgeable . Valerie in Service was prompt and equally awesome! This is by far the best car buying experience we've ever had anywhere...from Portland to Salem!

Lonnie

29 de oct. de 2014

Valerie Smith provided quick, easy, and comfortable service for my recall notice. I appreciated the attention provided.

John Knox

25 de oct. de 2014

I have been visiting MB of Wilsonville for several years. Chris Cain is my contact person in the service department. He always greets me by name and with a smile. I live closer to the other two Mercedes dealerships in the Portland area and I continue to patronize MB of Wilsonville because of the personal service. I even take my non Mercedes vehicles into Chris and MB of Wilsonville. John Knox

Zainabu

20 de oct. de 2014

We have always had our car serviced at Mercedes-Benz of Wilsonville. Great people. Chris Cain is very good at his job. Efficient and professional. Thank you for paying attention to us. Hussein and Zainabu

Sue Hilderbrand

19 de oct. de 2014

Just bought my 5th Mercedes at Wilsonville Mercedes. As always Gilbert Fuchs provided his usual excellent service in purchasing my new car. The selection and ease of purchase brings me back again and again to Gil and his team. Thanks again Gil. I love my new car!

Haris Hodzic

19 de oct. de 2014

Valarie Smith was my advisor and she is just awesome, she communicated with me and told me exactly what is needed and when car will be done. Not to mention awesome loaner car

Do not want my name used

18 de oct. de 2014

Valerie Smith was my service manager for the first time. She explained what needed to be done and made sure I was well informed. I feel that she is very well acquainted with Mercedes vehicles and goes out of her way to achieve a satisfactory result.

Judy Charbonneau

15 de oct. de 2014

thank you for taking such great care of usLauren and her baby plus me. Getting us in and out quickly allowed the day to not be squashed. Lauren made it to her equestrian lesson and we were able to get back to Eugene before dark. Without Valerie's help and the rest of the staff including the fellow who tested the car quickly jumped aboard to speed us along. Our small infant stayed on her schedule too! Judy Charbonneau purhaserer of 14 Mercedes over time, providing Mercedes to both daughters as well.

Steve and Linda

14 de oct. de 2014

We have always received the utmost in service working with Chris Cain. His attention to detail and concern for our cars is excellent in every way! We always appreciate the quality of the facility and the great service team at Wilsonville Mercedes. Steve and Linda

Philip Cartwright

9 de oct. de 2014

I have purchased many cars in my life and this was among the easiest. Doug Foley made the whole process transparent from the beginning and spent all the time with us we needed. Even the financial part was easy. By the way, I love the car and am excited to show it off to everyone. Maybe I'll sell a few for you.

MB fan

6 de oct. de 2014

After having a mechanic repair a minor issue with my car, my car was giving a check engine notice so rather than take it back to the shop the caused the issue I took it to MB of Wilsonville, to Chris Cain and Rick. They worked on it for quite a while to find the damage caused by the other mechanic, then it came back to me. It then had an add coolant light coming on and I was averaging about 3 miles less per gallon. Both the add coolant and the loss in mileage started after the second repair. I then broke down on the I5 and had to be towed back to Wilsonville MB. But the last fix did the trick, all issues have been fixed. All damages from the original mechanic. No more 'add coolant' notices and my mileage is back to what it used to be. However, nearly $5000 including towing for a two to three drop a day oil leak! But I love my three year old vehicle and hopefully now it will run forever.

Barb M

3 de oct. de 2014

Nick Kalahari was our salesperson. I wanted to thank him for helping us own the SUV we wanted. We were pleased with the hospitality and friendliness he and the other members from the dealership gave us. We traveled 3 hours to purchase our car. They even brought a cup of water for our dog we had, now thats service! Great service and friendly atmosphere! Thank you!

Jennyportland

26 de sep. de 2014

Chris Cain, my service advisor, is a pleasure to work with. He's highly informative and provides outstanding customer service. In addition to making a same day appointment for my repairs, and providing a beautiful loaner car, he also took the extra time to patiently walk me through what my options were and what he recommended. His sincerity and attention to detail are much appreciated.The caliber of care that I have received from Chris and Mercedes-Benz of Wilsonville is top notch and what keeps customer loyalty such as mine.

DWUmoney

26 de sep. de 2014

"The Best or Nothing" as the saying goes and Mercedes Benz of Wilsonville is no exception! They are top notch in all aspects of the business from the most beautiful sales floor to the service department. In my recent visit I can't honestly think of a single thing they could have done better. I drive nearly two hours from Eugene because of the people the products and the immediate attention I receive! This visit was to replace the brakes on my C-class and from the moment I arrived I was promptly greeted in the service department. My car was checked in and Chris Cain the most phenomenal service advisor I've ever worked with went over what was to be done. I was put into a beautiful loaner car so I could make an appointment in downtown. When I returned my car was finished cleaned and ready to go! Thanks Chris and everyone at Mercedes of Wilsonville it is my pleasure to be a customer and I will be back soon! David

sfoheart1947

20 de sep. de 2014

The entire staff at this store is very friendly. My service advisor, Mark Idol, is very helpful, attentive and knowledgeable. He has always gone the extra mile to make sure the service provided is excellent and has always resolved any issues having to do with my vehicle. I have done business with many service departments over the years but I feel that this one tops them all at so many levels! A++++++

Andrew Benedict

14 de sep. de 2014

Mr. Chris Cain helped me and was efficient and professional. Looking forward to working with him again. He took great care with me an handled my problems quickly. Good job!!!

Kipi Doran

10 de sep. de 2014

Chris Cain is amazing. If it wasn't for him I would have been much more upset that my 2007 S550 was in the shop for THREE MONTHS. Chris is understanding and patient and seems to always know the right thing to say. In my opinion he is the most important part of the service department....Don't lose him!

sonnyhoang

29 de ago. de 2014

I would recommend this dealer, off course no one is perfect. Look for Mark Idol if you want to get your car service. Great guy to work with.

Drewb

24 de ago. de 2014

Mercedes Benz of Wisonville has always been my first choice for servicing my Benz. Chris Cain is on top of it and I always know he has everything under control.

jpharmon

22 de ago. de 2014

Chris Cain usually helps us with service, and Brent Mesher has sold us two cars. We've been using the dealership for 15 years and are totally satisfied... very, very rare quality workmanship and attention to detail. In a world where the only value seems to lie in how cheap things are, the cars and the people here seem more interested in doing things better.

vnkl

19 de ago. de 2014

I've been searching for a used SUV Lexus GX470 (2008) and found/bougth one at this Mercedes-Benz of Wilsonville dealer. I am so please with this purchase because:1. The vehicle is nice,clean, fully functional (like new after 6 years). The price is UNBEATABLE when comparing to other dealers within a region of 1000 mile range. Also, this SUV absolutely had no accident. I found similar models at many smaller dealers (specializing on used car), all of those car had accident. Therefore I came to Mercedes-Benz of Wilsonville dealer with a confidence to buy an accident-free vehicle.2. The salemen (Brent and Perry) are so friendly and helpful, most importantly they are honest about the price and it takes only two-three hours to complete the deal. NO trick or tough negotiation like other car dealer. I've never had this great car-purchase experience before at any car dealer before in my life.3. Finally, I've never thought of owning a Mercedes, but now thinking about it (and my dad too after visiting this dealer). Or if I buy a different vehicle, I'll visit this dealer first. With a great experience and good feeling from my last purchase, I am sure that it will keep me happy while driving my SUV that I just bought from this dealer. Thanks to Brent and Perry

Christine

18 de ago. de 2014

I have had nothing short of excellent customer service from Valarie Smith, my service advisor. Ms. Smith tells me what needs to be done and what can wait. I have had nothing but exceptional service from Valarie.

Chris

5 de ago. de 2014

My 85 year old mother needed a new car and even though she insisted that her car was just fine I wasn't going to take any chances. I've driven various cars over the years; sedans, SUV's, trucks, and one in particular that I absolutely loved. It was a Mercedes Benz ML BlueTech with the air suspension. Wanting to surprise my mother, I had to find her favorite color combination, white exterior with a tan interior. The sales and finance team was fantastic, even though they didn't have the car in stock at the time they were able to find one in another market, bring it down for me, and still give me an incredible deal. We had an extra car in the family and I traded it towards the new vehicle. Even though I experienced separation anxiety, I knew it was going towards a great cause, mom. The trade in value was extremely fair and the process very smooth. My mother has never owned a Mercedes Benz and the team at Wilsonville worked tirelessly to make sure my surprise went off without any problems. Jeff, the new owner was extremely helpful and friendly throughout the entire process.

priorloyalowner

1 de ago. de 2014

After 2 misdiagnoses of the stereo problem in my SLK-350, and over 3 months waiting for new speakers I finally got my vehicle in for service Only to find that it was not the speakers but the amplifier. As a result of these misdiagnosis the dealer needed to keep my car for 5 days to get it repaired. I was given a loaner car that got a flat tire on the way home, on Saturday. The loaner car was replaced on Monday so 2 days with no drivable car. Once My car was finally repaired I was informed that I was being charged an extra $250 for the tire on the loaner car. So I was inconvenienced by misdiagnosis of my cars problems by the dealer, inconvenienced with no car over the weekend due to not wanting to drive on the undersized spare, then charged $250 for a tire that went flat at no fault of my own. To top it off the stereo still does not work correctly so they did not even fix the problems. I have been coming to this dealership for several years from Salem. Their customer service and honesty has declined to the point that I will no longer use them and will definitely not purchase my next Mercedes from them. Mercedes Benz has always been a brand that stood for the best of the industry. This last interaction has caused me to greatly question that stance.

dateem

26 de may. de 2014

All four factory wheels were stolen from our 2001 E55 AMG, while we were on vacation and the car was parked at a "secure" hotel lot. We had stayed at a hotel near the Portland Airport and had no way to get home to the Oregon coast, about 130 miles away. After reporting the theft to our insurance we called the Wilsonville Mercedes Benz service center. This was not the closest Mercedes service center but we wanted to work with them since all of our previous experiences in having them repair our car were so positive. Our service adviser, Mark Mitchell was on the phone with no waiting time and after we explained our situation to him said that he knew the wheels would probably be difficult to source but he would take care of securing a set. He offered to bring the wheels to our hotel location to have them installed if necessary. About two hours later Mark called us and related that the factory wheels were in fact very rare but he had found a set but they would have to be shipped to Oregon. We did not want to leave the car to be further vandalized so began working on getting the car to Wilsonville for repair. Mark told us that he had a full set of wheels at his home he would bring to us to use to get the car to the shop but standard Mercedes wheels would not fit on the car because of the caliper size so that option was out. We elected to have our car moved on a flatbed truck to the shop and arrived just before shop closing.Upon arrival we were invited in to the service area, condolences offered and a brand new E350 was waiting with our name printed on a window placard. Mark told us to use the car, no charge until our car was ready the following week. On our drive home my wife described the experience of arriving at the Mercedes Benz Wilsonville shop as "like being hugged, and told everything would be OK". In the interim of our car being repaired Mark called to let us know when the wheels were to be delivered, what type of tire he recommended to fit with our particular car and of his interactions with our insurance company. It should be noted that upon first contacting our insurance they told us that there may be quite the process to establish value and depreciation of the old tires/wheels, however after speaking with Mark and his explaining the uniqueness of our particular situation, insurance covered all costs except our deductible. I credit Marks ability to communicate to their covering our loss no questions asked. Our car was repaired in a very timely manner, we arrived to pick it up and found it ready to go, clean and perfectly repaired. On two previous occasions we have had major work done on our car and each time I have been impressed at the customer service, skill of the technicians and each person we came into contact with. This last experience started as a very negative situation, but because of our service advisers ability to communicate, to "get things done" and bring the Mercedes team to tackle our problem a negative was turned into a positive. We truly feel well taken care of and happy to be a member of the Mercedes family.

JoeMcQueen

29 de mar. de 2014

This is the second time I have been very dissapointed in the service at MB of Wilsonville. Previously I came in for what I believed was a right front wheel bearing problem, but they could not diagnose it. I went out with a service tech and demonstrated the noise, turn left and there is a significant whine, brake and it is heard front the right front. This is typical if a wheel bearing problem.The tech could not hear a noise I believe was very obvious. We were preparing to leave on a trip and I wanted the car correct, the service advisor said it was a bad tire and they should be replaced. I was pressed for time and agreed to replace all four tires. Problem not solved! I returned and said the whine was still present, they took the car out for diagnostic and told me the right front wheel bearing was bad. DUH! They replace the wheel bearing and problem solved. I did not expect this level of incompetence from MB.Just recently the Check Engine light went on I brought the car in and on the way the light went off, the service advisor said ignore it, so I did. The light went on and off for two weeks and I brought the car in again. They diagnosed it as an exhaust temp sensor. During the repair they told me there was a serious oil leak and it had to be repaired which I agreed to. Total cost of repair $2400. When my wife brought the car home she said it was noisy, I found that they did not replace the engine cover! The big 2 ft square black plastic thing! This is Saturday afternoon and we called to find that they just closed, our Monday trip is now delayed because of their incompetence.Nor Happy, I will not have my car serviced there again. Nor will I buy a MB product from them. Nuf said>

Jo cobl

20 de feb. de 2014

My recent visit to Willsonville Mercedes Benz was beyond exceptional. My servo our advisor Chris Cain was highly informative, and their service department was so friendly and helpful. They met all of my needs and exceeded all expectations. I highly recommend Willsonville Mercedes to everyone I know. I just want to thank their team of employees for making mine so rememberable and pleasant. Thank You.

Jtest2013

20 de feb. de 2014

This is one of the best Service departments I have ever been too. The Staff is super friendly in service and very knowledgeable. The advisor Scott Wendell was very helpful and took care of my car in the drive getting me back on the road very quickly. After going to all the other Mercedes Benz stores this is the only one I will return to for service even though it is a little further to drive. A++++++

denisemo

17 de feb. de 2014

I had an issue with a repair and Dustin took care it in a timely matter. I would hope that if you do business with Wilsonville MB that you end up with Dustin as a Service Advisor.

BeavertonOregon

6 de ene. de 2014

First, I think that Chris Cain is a terrific guy. He is very accommodating and knows his business. I always request him because I trust him. Why the "low" score, well....I had an issue arise and Steve Vanderhoof got involved. He is a horrible manager. He treated me with absolutely NO respect at all. A person like that should not be in his position. He has no clue what customer service is all about. He is a very arrogant man and I do hope that I never ever have to lay eyes on him again. As for Terry Tallerino, the GM, fanatic man also. When I called him about Steve he was apologetic and sympathetic to my concerns. I am not a high maintenance kind of person, but I do expect courtesy especially when having my MB serviced at MB about a warranty issue. As of today, the car still has issues. I have been in twice for the same thing...I don't know what to do at this point? Three times for the same issue seems excessive....agree?Thank you Chris and Terry...just wish Steve was not around your place....I think that I may have to try another MB dealership in the area??!!

sfoheart1947

18 de dic. de 2013

Excellent service department in a very well-run dealership! All the employees seem friendly and accommodating and of course that includes the Service Department personnel. My Service writer, Mark Idle is especially good at his job and tends to every detail. All of the technicians are top notch, too. I can tell from talking to them because of my own background as an Auto Mechanic in my early years.

Happy with my C300

6 de dic. de 2013

I just purchased my first Mercedes. I have never had such easy experience from beginning to end. Very helpful and pleasant staff. I want to give kudos to Jeremy (sales), Maranda (finance manager), to Mark (service) all were professional and knowledgable. I have recommended them to all my staff, friends and family. Thank you Wilsonville Mercedes. On a side note when I was in service department a lady came into get her oil changed.(she drove up from Salem) When informed that they had dealers in Salem she commented that she loved the service at this facility. What more can I say when your customers drive 45 miles for an oil change.

Dmendoza02

28 de oct. de 2013

I had a great experience at Mercedes Benz of Wilsonville. I worked with Gil on my 2013 C Class. I love this car. Gil was easy going, very friendly, and knowledgeable. Alan was involved on the finance side. Terms were communicated and explained clearly. All in all I'm impressed with their level of customer service.

getbent

8 de oct. de 2013

I waited 2.5 hours for my vehicle to get a oil change, no explanations, no hey were sorry but this is wrong or we're overbooked, NOTHING.When I inquired after an hour, I was told it will be done shortly. 1.5 hours later it was. If I can figure out how to get outta I Life with my $$ I will. This is the second oil change at this site, not impressed.

ssuper

14 de sep. de 2013

I bought a brand new ML-350 from Ed Hatterle it was smooth and easy. When I had a few problems I called Scott in the service dept.. I brought my car in to get fixed and Scott was all over it. Every time I go in everybody is very friendly and real helpful. I would recommend Wilsonville Mercedes to anyone. Scott Super

rtfrancis

6 de ago. de 2013

I purchased a 2013 Mercedes from Wilsonville. Throughout the transaction they did not live up to any of the verbal and written commitments they made. Despite the management acknowledging their mistakes, they still have done nothing to correct the issues. I surfaced the problems to their owner Lithia and they have done nothing and are not responding. I love the car but I would suggest that you should buy it elsewhere!

Skydragon4

30 de jul. de 2013

They have been working with my family since Wilsonville Mercedes-Benze opened up. Becuase of Chris Cain & Gilbert Fuchs, I will forever own a Mercedes. Always amazing and great customer service!Sincerely,Raleigh Lau

Cafilburn

15 de sep. de 2012

Mike Rossi and wilsonville Mercedes was fantastic! I have been to many dealers but never felt the authenticity that mike delivered to me before. Mike did not push products or services on me but suggested what was appropriate for my vehicle. Mike found items that I didn't know needed to be repaired but also suggested that there were some services I could wait on. Mike remembered my kids name and what sports they play!!! That is true Mercedes service! I will bring my car back to wilsonville mercedes!

james

13 de sep. de 2012

Best Dealer for Mercedes parts. They are much better than any other dealer in the area. I would recommend using them for any of your parts needs.

mamajan616

13 de sep. de 2012

Dealing with Canan on the financial aspects of buying the car was not a good experience. She told us we had to buy Gap Insurance, told her we have complete coverage thru our own insurance agent. She said we need Gap, it covers the difference in price and value after an accident. Said we have to buy the insurance at the time of purchasing the car. Had I read the Gap insurance paper I would have known that I did not have to purchase Gap insurance, instead I listened to her and it cost $400 for the insurance, we had the option of purchasing it thru our own agent but she did not say any of that. When I called Gilbert and told him about it, he said he would look into it and get back to me, he never did, left messages for Terry Tallerino, did not return my call, sent him a letter, no response.Terry Tallerino called me this morning (9/13/12). He had been out of town for the past 45 days and read my letter on his return. He said he was sorry to hear about my experience there re the Gap insurance, he said he will refund my money for the insurance but would not cancel the insurance because he believes it is a good deal and the employee should have done a better job explaining it. He said they are committed to good customer service and is reviewing policies with his employees to ensure it doesn't happen again. After listening to Mr. Tellerino about taking my concerns re my experience there and taking steps to make amends, I do recommend the dealership now. It is very good when a business makes amends when a customer has a serious complaint.

catherton

12 de sep. de 2012

I am writing about my recent visit to Mercedes Benz of Wilsonville and how pleasant it was. Alex Garcia was my Service Writer and he was awesome! He made my visit very enjoyable. I am not a car guy and his knowledge and ability to explain exactly what needed to be fixed and why was greatly appreciated. He kept me informed when the tech was looking at the car, what parts were needed, when the parts came in, and when the car was ready not to mention he was extremely friendly. So thanks again Alex. Obviously I'm not looking forward to the next time I need to bring my car in but I definitely have a little peace of mind knowing Alex will be there taking care of everything.

kathleen.scheelar

11 de sep. de 2012

I appreciated the excellent car care service I received from Alex Garcia. Alex kept me informed of what stage of repair my car was in and alerted me to some things about my car that needed replacing that I wasn't even aware of. The repairs my car needed were spendy, but so worth it to have my car back running beautifully. I am so pleased.Alex Garcia is a caring, charming man. I will return to have my car serviced from now on at Mercedes Benz Wilsonville.

joshua.shuck

11 de sep. de 2012

I recently brought my car for service alex gave me great service. Got me a shuttle to the mall so i could spend my money. I felt like a celebrity when the shuttle pulled up. With out people like Alex I dont think I would own a Mercedes he makes my life and my car a perfect complete package. Please clone him. Thank you mercedes of Wilsonville for hiring Alex, he is always going above and behind to meet all my needs and furture needs. I will be back.

HeavyDriver

11 de sep. de 2012

I recently bought a 2007 GL 450 and needed to have a few service items performed on the vehicle. I called a few independent shops and asked their pricing and compared it to Wilsonville MBZ and your prices were by far the lowest. Cost is always a factor when determining where to take your car but service is just as important. I was greeted by the service manager Mike Rossi and he went out of his way in helping me and discussing in detail what my vehicle needed and how long it would take to fix it. Mike was wonderful to work with and he is a great asset to your company. I will happily return to Wilsonville MBZ for the future needs of my car.

cashkell

16 de ago. de 2012

If I could I would give an overall 10 for Mr. Soprito's customer service. The management is very lucky to have such a good service rep in Mr. Soprito.

MikeB199999

17 de may. de 2012

This was my first time at this dealership and One word comes to mind about my experience. "outstanding" form sales to service... I will never go anywhere else.. The kind of service this store provides to there customers is above and beyond any other Mercedes-Benz store I have been to. Thanks for great experience.. SincerelyM brown.

dhlewis2

31 de oct. de 2011

The service dept. was marginal before Lithia motors took over and now is absolutely rotten. Even the people I talked to that worked there said the dealership is getting worse. My wife had the same experience with her car at the Portland dealership and safety was an issue. I love Mercedes cars but hate the dealership.