Larry.z3

16 de may. de 2016

Everyone was very nice and made the process easy and painless. The sales rep Mo was outstanding with his initial communication and follow up. I was thrilled with the car I picked up and the overall experience ! I've purchased many cars and this dealership and salesperson were the best !

Samaroo sharmila

16 de may. de 2016

Igor was an excellent help with the purchase of my wife new vehicle.Great communication and made the sale of car an easy process .... will always return to Metro Lexus as long Igor helps me.

AlLan Macek

4 de may. de 2016

I am very happy about service that igor provided for me. I will recommend this dealership to all my friends .

Megan

12 de abr. de 2016

I recently purchased my first Lexus and not only will I now be a Lexus driver for life, I will be a Metro Lexus customer for life. From the first email to driving off the lot to the follow up communication, every member of the Metro Lexus team was extraordinarily helpful, professional, and engaging. I was treated wonderfully by all involved, which made the entire car buying experience fun. I was especially impressed with the congenial nature of everyone who assisted me but have to particularly credit Bosko Golubovic and Erika Tulcewicz for their expertise and kindness. They truly went "above and beyond."

sold on RX350

19 de mar. de 2016

It was a pleasure to do business with Metro Lexus. Shannon Bauer was most professional and kind in working with me on leasing a 2015 RX350. Her team including Burt Davidson, Scott Werner, Justin Loar, and Erika Tulcewicz also played important roles in making this transaction smooth and pleasant. The RX350 which I have leased is a pleasure to drive and offers a great road presence with a ride, look, and comfort level rivaling that of the 2013 Cadillac XTS that I traded in. Equally important, it offers the driver a great view of the road and is so much easier to get in and exit than a lower based sedan.

Jackie

17 de mar. de 2016

This was my first time purchasing a Lexus. I was very impressed with everyone at Metro Lexus. Terry Ramey went above and beyond to make sure I got everything I needed and wanted in my car. Setting aside the fact that Lexus has top of the line cars it takes a person like Terry Ramey to make you #1 in customer service. Thanks Terry, Jackie

Girl Car , Susan 225

14 de mar. de 2016

I have always been treated wonderfully at Metro Lexus, I just purchased my 2nd vehicle from them because of how well they take care of their customers. The sales staff is friendly, knowledgeable and professional. My sales woman went up and above making sure I was pleased with my new car and I was impressed with how smooth the entire process went.

WILLIE WYNN

3 de mar. de 2016

Mo Amawi made me feel very special when purchasing both cars he took his time answer all my question put up with me trying to decide on a purchase even after my purchase he still took the time to work with me on some issue with the car, Mo also help my son with picking out a Xmas gift from Lexus parts dept. to go with my New SUV .I will be sending all my Family and Friends to purchase from Mo. Thanks Mo. keep up the good work I Will be back for 3rd Lexus.

Suzanne P

15 de feb. de 2016

I just purchased my 3rd Certified Lexus with the help of Bosko Golubovic at Metro Lexus, and would never consider going anywhere else for such an important purchase. Bosko is a real, to the core, caring individual, searching on your behalf, to find the best vehicle fit for you and your needs.Each experience at Metro Lexus as well as any contact with employees, has been a pleasure; start to finish, with the icing on the cake being the opportunity to work with Bosko. I go away feeling as though my business is genuinely appreciated by all! Thank you Bosko and Metro!I refer friends to Bosko and Metro Lexus at any opportunity.

chester 321

14 de feb. de 2016

Called Metro/Lexus on Fri. to confirm a RX 350 was still available. Spoke to Larry. Told him I would be over Sat. to see car.Asked him to have it inside so I could see it out of the weather. I arrived and was greeted by a well dressed salesman who had so much food stuffed in his mouth his cheeks were bulging and I couldn't understand a word he said. Larry came in and told me car was still outside. Waited 20 mins. and he said car was all cleaned up. He meant they had brushed the snow off. Car was wet and dirty and I couldn't see the finish well. He then ran it through the wash and I saw it again. Forty mins. of wasted time after I drove 2 hours. The wash revealed many flaws in the finish and damage to the rear end.Larry offered me no info. on the car and when I asked questions he had to check. He made me feel he was doing me a favor showing me the car. I had cash in my pocket and was a ready buyer. Maybe my jeans and Carharts made the wrong impression.

C Minar

11 de dic. de 2015

My tire pressure light was on so I was in the area and stopped in and asked for them to take a look at. In no time at all I was back on the road with tire pressure light off. No charge. A great place. Will be back for service in the future.

Mary

5 de dic. de 2015

If there are any problems with the Lexus you have purchased they do not care about the customer. I had a very negative experience which has cost me thousands of dollars in medical bills. Corporate Lexus is just as impossible, if not more so, to deal with. They will tell you a different story every time you call. Sorry I ever believed in this company and will never buy a Lexus again.

Jim from River

21 de sep. de 2015

Bosko Golubovic work with us to find a Pre Owned Lexus RX 350 that met our budget. His sales approach was friendly and helpful. His determination to make everything right with our purchase was refreshing. He built a trust relationship with us over the three days we worked together. We would highly recommend Bosko and Metro Lexus if you are looking for a Pre Owned Lexus Jim

CAV123

30 de ago. de 2015

Mo Amawi sold me an IS250 in 2009 and an RX350 two weeks ago. Mo makes it so easy and stress free, it is refreshing! He treated me with respect and understanding. I recommend Mo to all of my family and friends!

Dayshon

27 de ago. de 2015

I live in Denver, Colorado and purchased a Nissan 370Z from this dealership. They bought my plane ticket and paid for my Colorado plates. This was the best car-buying experience I have ever had. Shannon was awesome.

Angeladea

17 de ago. de 2015

Bosko has to be the world's best salesman! He twice sold me a certified Lexus that was excellent. Actually, the second car was better in mileage than the first. It has more features and the price arrangement was perfect for what I wanted. If you want or need a powerful car, or if you (1) know the car, (2) want a great salesman, and (3) know your price, my best advice: contact Metro Lexus and ask for Bosko.

Fatima

13 de ago. de 2015

I stopped in to shop for my first Lexus on August 12, 2015 and was fortunate to have worked with Mr. Mo Amawi. With patience, and an understanding to my requests in shopping for a vehicle, Mr. Amawi delivered!!From locating my vehicle to delivering on the next day. Mr. Amawi is someone that went above and beyond "Sales". You are immediately reassured not only by his knowledge for product but rather by his understanding to your needs and requests in purchasing a new vehicle. Driving away with peace of mind in knowing that I made the right decision was every customer looks for and I had that experience working with Mo!!

CEGHOUSE

3 de may. de 2015

I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call. I talked to a lady by the name of Shannon Bauer. She asked me what kind of vehicle I was interested in. I asked her about the ES 350. She explained to me about the vehicles they had in their inventory. She sent me pictures and videos of the vehicles inside and out. I was sold right there. Shannon's professionalism and attentive details to my car buying experience over the Internet was Awesome!We drove to Cleveland, Ohio to pick our Lexus up, which was clean and detailed and waiting for us in the front of the dealership. We drove it back to West Virginia. Anyone who is looking to buy a Lexus should give them a call first or look at their inventory online. You will not regret it. We absolutely love our ES 350 and Thank You Metro Lexus for a truly remarkable vehicle. And a very well deserved Thank You to Shannon Bauer and Tom Gilkeson. Hope to see you guys soon on my next Lexus purchase.

Hamdan Bros.

23 de abr. de 2015

Purchased a Gx for our father and was treated to a professional and wonderful experience overall by our rep named Moe. He was helpful, friendly and very thoughtful and courteous throughout the process. I would highly recommend this dealer and Moe, will return here without hesitation for next vehicle purchase!

Perry

7 de abr. de 2015

Stopped by after looking for a while to find just the perfect replacement for a CR-V that has served us well. Experience with the dealership has always been top notch for an older IS 300 that was purchased elsewhere and not finding what we wanted for months, we decided to stop in and see what was available and found exactly what the wife wanted! Our salesman was attentive, knowledgeable and compassionate, and did everything he could to make our buying experience - even on a busy, crazy sunny Saturday - One of the most unforgettable professional life changing event we have ever encountered. Bosco was not only willing to share such a wealth of information, his honesty and kind heart are embodied as the true professional he is who truly cares about his customers needs. While late in the day, our finance manager skipped not a beat in making sure all the details were clear and correct. We are happy to join a larger family at Metro Lexus and when needed will not hesitate stop by again. And again!! Thank you Bosco, you are a gem.

Matt D.

4 de abr. de 2015

I have always heard great things about Metro Lexus. Just bought a car from them last week, and it is a top notch organization. My salesperson Bosco went out of his way to make my experience perfect. Both Michael the Sales Manager and Misael the Finance Manager took time with me and answered all of my questions and concerns. Overall it was the best buying experience I have ever had. Bosco and Metro have a customer for life.

ronniec

2 de abr. de 2015

The car sells itself. All my vehicle have lasted more than 120k. Kudos to the manufactor. This deaslership has no loyalty. I have never gotten them to lower the price. Their prices are always 2k more than others dealer when you compare. I used their service three times and they are always above other dealers. I do like Mo.

Norm and Maryanne

31 de mar. de 2015

We recently bought a preowned 2013 Toyota RAV4 (only 6700 miles) at Metro Lexus and found what a fine company this is. In addition to receiving a good purchase price, we were very impressed by Gary Kovach, who made the entire experience a pleasure. For example, we were out of town for about a month while the title and plates were being obtained at the dealership. When we were away, Gary had made the effort to notice that the March 2015 tag on the new plates was going to expire only a few days after we had taken possession of them. Without ever bothering us with the problem, he then had arranged for a new 2016 tag to be there by the time we arrived back in town to get the car. In our opinion, only a real professional would pay so much attention to a detail like this. Thanks, Gary!

Nancy

17 de mar. de 2015

Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo!

DarrenB

15 de mar. de 2015

Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is.

Anonymous

3 de mar. de 2015

The representatives at this dealer are very attentive and get you in and out as quick as possible. The dealership itself is flawless, home theater, cappuccino, cookies, coffee, the whole nine yards. I live in Cincinnati and drove to Cleveland for them and would do it again. Highly recommended.

Patti

11 de feb. de 2015

Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. His Sales staff are excellent people and very professional. They followed up after my purchase to make sure I was happy with the vehicle I choose. The Service Department was also very customer friendly. The waiting area is very clean and comfortable. Metro Lexus is the best dealership! It has been a great car buying experience.

Mike

6 de feb. de 2015

Chris Johnson, a man of integrity!Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus team...

Dave

5 de feb. de 2015

If someone would ask customers to describe how they would like to be treated when purchasing an automobile, they would describe Chris Johnson and his staff. I've been to several dealerships in my life, and I must say, nothing compares to how Mr. Johnson and his staff cater to their customer. Finally! A dealership that "gets it"! Thank you, Chris! Above and beyond my high expectations!

patrick

21 de ene. de 2015

Chris Johnson and his staff are remarkable. Chris went out of his way to accommodate us and make us feel special. His dealership is what every dealership should be. He is a true asset to the Lexus team. Berni Barresi was very wam and caring. She was the best salesperson with which we have ever dealt. Mike Gleydura was extremely knowledgeable and went out of his way to make sure we had the information we needed. Misael Minaya handled our financing respectfully and efficiently. This dealership is in a class by itself, from the elegance of the surroundings to the professionalism of the staff. This was the only car buying experience we actually enjoyed and look forward to doing again.Metro Lexus is absolutely the best!

Vlad

21 de ene. de 2015

I had a bad experience when I purchase a new car from this dealership via Internet. They rushed the car delivery to get my money and Forgot to installed a remote starter option. Separately, I could not get refund for car registration which I declined. I would not put my trust in this dealership and would not recommend to deal with it via Internet.

Jordanpes

12 de ene. de 2015

I recently purchased a 2015 RX 350 from Metro Lexus and had an amazing experience working with Chris Johnson. He took his time to make sure that I felt comfortable with my purchase, and his pricing was the most competitive. I had done my research with two other stores in the Cleveland area. The entire team at Metro was friendly and informative and really took the time to take me through all my questions and even show me how every feature worked. It was by far the most comfortable and confident buying process I have ever had. Thanks again Chris. I love my new Lexus!!!!

Wrowell

9 de ene. de 2015

My sales person, Bosco did a great job. I will be back in a few years.

Ron, a happy customer

5 de ene. de 2015

When I arrived at the dealership, a dealership I had never been to before, I told Bosko I had one hour to look because I needed to pick up my son at the airport. I told him what I was interested in and he showed me two pre owned vehicles on the lot and we drove them both. I was so impressed with his knowledge of the cars and his kind way he related to me. I had never experienced a sales person who was more interested in my finding the right car for me then him making a sales. I returned the next day with my wife and we purchased the pre owned Lexus RX450H and we are loving the car and the professionalism of Bosko as our sales person.

Carl

31 de dic. de 2014

I've dealing with Metro Lexus & Mo Amawi since 2005. This is my 5th Lexus. Mo is professional & a pleasure to deal with. He understands what I'm looking for in a new car purchase. I just purchased a new NX 200t F Sport. Mo goes above & beyond to make the deal work. Dealing with Mo certainly makes December a month to Remember. Jose Velez was very enjoyable to work with in the delivery process also. He did a great job explaining things. Even Antwain Board remembered the day I picked up my 09 RX350. Mo & Metro Lexus really do make it a Once in a Lifetime Experience. Also Tom in Parts is great to work with.

cavondet

27 de dic. de 2014

From the moment we walked through the doors we were welcomed with smiles and warm greetings. The staff was knowledgeable and extremely courteous. The dealership was warm, cozy and super clean. Many thanks to Antwain and CJ for such a great experience! I look forward to doing business again.

Peggie Harrison

7 de dic. de 2014

Originally I had no desire to buy a new car at this time. I only wanted to test drive. But when I drove my RX 350, I loved it. The deal was even better. Thomas Cargill kept calling sharing the various deals that were available and I thought I cannot lose with these deals. Tom was very professional and made me feel very good about doing business with Metro Lexus. And the other members of the team were also excellent especially Jose, whom I have had to visit with several times in getting to know my new car. Thanks Metro Lexus for a great experience. I Love My Car!

DG2014

5 de dic. de 2014

Oustanding Experience! This was one of the most seamless experiences in purchasing a new car. From start to finish Chris Johnson and his team handled the entire experience with care and constant professionalism. This is my second Lexus and the overall experience was top notch. I would highly recommend Metro Lexus and the team that I worked with of Chris Johnson, Antwain Board, Carlyn Sponseller, Steven Gierke and Jack Flynn. They're the best!

Kelley Rizk

4 de dic. de 2014

I have been going to Metro Lexus since 1996. Mo Amawi has assisted me and several of my family and friends find the perfect auto. He always listens to my needs. Mo is friendly, professional, available and knows the Lexus product line very well. I have always been satisfied with the sales and service at Metro. Thank you Mo and Metro Lexus!

pcp928

3 de dic. de 2014

What a great experience I had when I purchased my car from Metro Lexus. I never thought I would say that about purchasing a vehicle because I have had very bad experiences with car purchases in the past. When I walked in the door, I was enthusiastically greeted by Chris Johnson, the Manager, and he made me feel at ease very quickly. He was so friendly and truly seemed concerned about what was most important to me and immediately knew which vehicle would meet my needs based on the questions he asked me. Chris was very friendly, fun and knowledgeable - as was the rest of his staff - true professionals. I never felt any pressure any pressure which I can't say for the 3 other dealerships I had visited during my search. I couldn't be happier and will definitely refer Chris Johnson and Metro Lexus to my family and friends. Thank you for making this so easy!

Ria31082

3 de dic. de 2014

Chris Johnson, Mo and Norman were absolutely AMAZING! did everything they could for me to find me the best deal! I'm inlove with my Lexus RX350! Thank you for working so hard to get me in the car I wanted!!! I highly recommend if you want a Lexus to visit metro Lexus!

Salah Ibrahim

3 de dic. de 2014

I dealt with mo amawi what a great experience thank you very much for the service and I was happy with the whole experience . I will let everybody I know to deal with you .

Adeline

3 de dic. de 2014

I went back to Metro Lexus because I was ready to trade up, and the first familiar face I saw was Bosko. He was wonderful and immediately jumped in to save my day. He is very attentive and professional and made sure that I was comfortable with my buying experience. I should mention that this is the second Lexus that I've purchased from Bosko. I wouldn't think of going anywhere else to buy a Lexus. I'm a loyal customer and I love my (new to me) RX 350.

Kimberly2015

2 de dic. de 2014

A few years ago Moe Amawi sold me my first Lexus. Moe was a good salesperson then and he's even better now. During my visit at Metro Lexus Moe (salesperson) and Norman (finance) provided me with excellent customer service. I felt really valued at Metro Lexus.

Farnaz76

26 de nov. de 2014

I purchased a Lexus IS on Aug 9th and can't rave enough about the quality of interaction with the Metro Lexus group and love the car! Chris Johnson at Metro Lexus made the experience fantastic. He found me the car I wanted and was very patient and knowledgable. If you are in the market for a car, go see Chris and his team (also dealth with Benie who is a very helpful saleswoman). I was considering an Audi (previous owner of an Audi A4) or an Infinitti and so glad I went with Lexus. Staff was professional, helpful, and transaction was very smooth. No headaches or typical dealership stuff. Fair price, fantastic car, great customer service. THANK YOU CHRIS AND TEAM LEXUS.

JesseBeck

24 de nov. de 2014

I was in the market for a new vehicle and was dreading going through the process. I was pleasantly surprised with how exceptional the customer service was and the level of detail and attention I received. I didn't know which model I wanted but with help from Michael Gleydura, I chose the LX and absolutely love it,I would HIGHLY recommend.Hunter

Amy R.

19 de nov. de 2014

I bought a Lexus RX350 from Bosko at Metro Lexus back in 2009 (I bought a 2008) and I was blown away by the dealership and the professionalism and honesty I received while I was there, from all I encountered. I am a tough customer...I know what I want, what I want to pay, and I expect to be treated well. I do all my research on the internet first. I was in the right place! Bosko is awesome!! The finance folks are so nice and organized and efficient. When it came time to discuss the possibility of a new car I didn't go anywhere else....right back to Metro I went. This time I had a list of what I wanted and Bosko hit EVERY SINGLE item on my list! I left a few weeks ago in my new (certified pre-owned) 2013 RX350. I didn't think it was possible, but my more recent experience at Metro was even better than back in 2009. Everyone is so nice, professional, courteous and the dealership is amazingly comfortable. Yesterday I called about a small issue with my windshield wiper that I didn't know how to fix....so their MOBILE repair unit came right out to my place of work and had it fixed in MINUTES. What?? No one does that!! But Metro Lexus does. If you're in the market for a Lexus you need to go to Metro. Tell Bosko I said Hi!

jon t

17 de nov. de 2014

The service at Metro Lexus has been exceptional. All the staff that we interacted with were friendly and went out of their way to greet us and to make sure we had what we needed. The service department was responsive to our concerns and prompt. This vehicle is used for business deliveries and they had us back on the road in one day. Metro Lexus is not the closest dealership to us but it is well worth the drive! We really appreciate the care and attention from Chris Johnson and from MJ in Service.

Beth Jones

14 de nov. de 2014

I had a great experience trading in my Lexus and purchasing a new one. I had spoke to Bernadette Baressi on the phone and everything was ready for me when I arrived.

Priscilla T

11 de nov. de 2014

I was happily driving my 10 year old RX330 with 137,000 miles when I received a call from Metro Lexus asking if I might be interested in trading it on a newer RX. Mine was in great shape and I wasn't even thinking of replacing it, knowing that I could easily reach 200,000 miles just doing the basic service and maintenance. But I replied that if Metro made me an offer that made sense, I would be interested. Well, I went to the dealership on Friday evening to see Berni and I drove off in a very gently used RX350 on Saturday. I couldn't be happier and I had a truly enjoyable experience. It was nice to see some familiar faces during my buying process, and my salesperson Berni took great care of me. I am a loyal Metro Lexus customer and can't imagine buying any other vehicle anywhere else. I would recommend Metro Lexus to friends, family and anyone looking to purchase a great vehicle from great people.

Tom R

9 de sep. de 2014

Stopped in on a Saturday morning with a specific vehicle in mind to purchase. My salesman, Bosko (the man), met me out front and we took the car in questions for a spin. After the test drive we had my trade in appraised (Burt was very fair with his appraisal) and got right down to the details. Burt and Bosko presented their best offer and we discussed our options. I decided to leave and look at an identical vehicle at a separate dealership (Kasper Toyota in Sandusky). Big mistake! Kasper Toyota was terrible as they misrepresented their vehicle. Needless to say, I could not wait to return to Metro and finish my buying experience with professionals. I was taken to the coffee bar/waiting room/lounge area (lovely) upon my return and filled out some paperwork. 20 minutes later I was meeting with a finance rep and soon after that I was behind the wheel or my new vehicle. Top notch experience all the way around (less my trip to Sandusky).

Pete

9 de sep. de 2014

Very good buying experience. This dealer seems like they are willing and ready for customer service. Ask for Bosco, very knowledgeable about the entire Lexus line.

Deborah Chionchio

8 de sep. de 2014

I recently made my second purchase at Metro, after the RX350 I purchased last year was totaled in an accident. I called Bosko when I was ready to make my purchase, and once again he was extremely knowledgeable, courteous and went above and beyond for me. I got a great deal on my new RX350, which is even better than the last one I had! Thanks to Bosko, Chris and the whole staff at Lexus for making the car buying experience so pleasurable!

L Byers

23 de may. de 2014

I took my car in for a clicking sound. Everything on my car worked when I brought it in, when I picked it up 6 weeks later, my ENTIRE DRIVERS SIDE DOOR NOTHING WORKED. My windshield wipers only work now on low. They said my windshield leaked, so why would they tear apart my dashboard and leave my car outside in the horrible rain we had for 3 days to make the matter worse. When I told them to put my car back together, they didnt. Lexus called them and told them to put my car back together, they still did not put my dashboard back. It was not until more than 2-1/2 later when I said I was picking up my car did they put it back together. Metro had my car for 6 weeks and did more damage to the electrical than what the small clicking sound was. Now they will not fix their issues that they created!

monty14

5 de may. de 2014

Everyone at the dealer truly went out of their way to ensure that I was satisfied with my vehicle. The buying experience at this dealer is better than any other, and they work hard to ensure the customer is happy with their purchase. All of my questions/concerns were promptly resolved, and the dealer went above and beyond my expectations during the sales process. Chris Johnson takes exceptional care of his clients, and I'd recommend him to everyone. This is by far the best Lexus dealership around!

niser

7 de abr. de 2014

Best overall experience purchased one car and just because Mo was so good at what he does I am coming back for another! Friendliest and best knowledgeable salesman I have ever dealt with! Well worth the hour drive best place to buy from!

traderjo57

30 de mar. de 2014

I purchased a used Toyota Tundra from this dealership December 2012. My accountant needed a copy of the purchase agreement and I could not find it in my files. I left two voice mails and got commitments from two other employees of this dealership stating they would get a copy of the purchase agreement to me. Misael Minaya was the finance guy that handled the transaction and he will not repond to my voice mails or my e-mails even though he told me to call him if I ever needed anything. Misael does not live up to his commitments, is not a business professional and does not deserve to work at a Lexus dealership, he is better suited to a a used car lot. I did have a good experience with the sales person though, his name is Bosco and was very helpful through the sales process, I would work with him again if I didn't have to deal with Misael again.

copticchild

15 de mar. de 2014

Mr.Mo Amawi was so helpful. he is very pleasant and funny. He gave me his undivided attention like i was the only one in the showroom. His tenacity was impeccable. Thank you Mr. Mo Amawi.

Natalie,ClevelandFan

2 de mar. de 2014

This was my second lease purchase of a RX 350 from Metro Lexus. I came into the showroom with a splitting headache caused by my husband's driving during Cleveland rush hour, I left the showroom headache free an hour later so happy. We met our salesman, Paul Lombardo who introduced us to Meaghan Muniz, sales consultant, who would show us the new 2014 RX350 new options. Meaghan was extremely helpful and knowledgable and seemed to have an intuitive sense of what I was looking for. Paul also was so forthcoming and easy to work with in getting me what I wanted, which was a BEAUTIFUL Starfire Pearl with Parchment interior fully loaded RX350 which I picked up today. Meagan explained fully the car and had setup the vehicle perfectly for me! The whole experience was easy, and all done while I was sipping a perfectly made cappuccino made at their beautiful coffee bar while peacefully watching the calming coral reef aquarium tank. Who knew car buying was this easy! Metro Lexus has this one done right!

One more fan of Bosco

25 de feb. de 2014

Purchased my fIrst Lexus and was extremely impressed with the overall experience. Bosco was my salesperson and by far the best I have dealt with in recent memory. I would recommend him and the dealership highly

cnl

12 de feb. de 2014

The facilities, service, and convenience at MetroLexus all excellent. 2nd time Mo A. assisted me with a RX purchase and would recommend others to do the same. The service dept is excellent also after your initial purchase.

JR

14 de ene. de 2014

I could have bought a Lexus a lot closer to my house but I am very pleased to say I chose Metro Lexus! Not only did I get the most amazing car I have ever owned, but the entire staff made me feel like I was not just a car purchase but they made me feel very special! I bought my first Lexus & I guarantee won't be my last & I would highly recommend Metro Lexus, they are my car dealer going forward! The team went out of their way to ensure I understood how my Lexus operates & gave me many phone numbers for any future help I may need! Thank you team Metro Lexus I love love love my Lexus & the service you all provided!

writerofthenight

27 de oct. de 2013

We drove nearly two hours to get to the dealership and the treatment we experienced over the telephone continued from the moment we walked into the showroom. The vehicle we were interested in was inside out of the weather for us to inspect. The test drive was easy and negotiating went well. Everyone treated us as guests and valued. We were definitely blown away. Phil was easy to talk to and a great listener. Milton made the paperwork a breeze and treated us like people - not a number.

Lexus sunshine

27 de oct. de 2013

This was my second purchase from Metro Lexus, still a great experience. Our salesman (Bosko) was very friendly and knowledgeable. Great place to purchase a car.

NP Shaw

15 de oct. de 2013

Bosco stayed with us all the way through the buying process even after the purchase. He was positive and reassuring. NP Shaw

Nick S

13 de oct. de 2013

Great car buying experience, Bosco knows what hes talking about!

kld72

5 de oct. de 2013

He was very nice and helpfull. I would tell everyone about his customer service and salesman ship. I will buy my next car from him. Thank you Mo for all your hard word.

kavanaj

28 de sep. de 2013

Rob Sprosty made every effort to find the best vehicle for our budget and preference. Rob was extremely knowledgeable about all Lexus products but could also speak to the strengths and challenges of competitive models such as BMW. Rob was never distracted, worked with us until the deal was complete and certainly made us feel appreciated and valued.

A New Bosko Fan

27 de sep. de 2013

I have been a Cadillac owner and lease customer for over twenty years... Ten minutes at Metro Lexus with Bosko and never, never again, will I buy a vehicle anywhere else. The greeting thru the purchase of my 350RX was a pleasure! You will be seeing me again and again! Thanks Bosko for being not just MY sales agent, but becoming a friend (in just 10 minutes).

dtmcmillan

25 de sep. de 2013

These guys take buying a car to a different level. The entire experience was actually fun. Chris and his team worked together to actually get us more car than we planned on purchasing at a better price than we expected to pay. If you are looking to buy a car, do yourself a favor and visit Metro Lexus!

D and P

25 de sep. de 2013

Who new purchasing a new car could actually be fun. Chris and his team made the entire experience a pleasurable one. Great cars, great service, nice people, great deal.

Jrae9818

24 de sep. de 2013

Seth was the best salesman we have ever worked with. He made buying a car easy and fun to do. We will buy our next car from him and definitely recommend him to other people we know.

ginaruffa

23 de sep. de 2013

tom canada was an amazing salesman as well as individual. I fell in love with him over the phone....extremely professional and courteous and personable...very knowledgable...I was looking at other Lexus at other dealerships but he was so confident....

Lexus Fan

23 de sep. de 2013

There is usually a list of things you want to accomplish when taking advantage of those precious vacation days from work. One of those items on my to do list was to visit the Lexus Metro dealership. My goal was to test drive the IS 250, get an idea on pricing and possibly drive away with a new car. I also knew it was very important that I ended up with the right car salesman. At the end of the day, that one person can make all the difference in your entire shopping experience. I am happy to report that I met all my goals and had the pleasure of working with Mo who provided a wonderful client experience. He met us with a smile as we headed towards the lot and asked if there was anything he could do for us. He shared a lot of good information about the car I was looking at and the other three cars we test drove! He was very patient, had a great attitude and never lost his enthusiasm during his visit - even after I told him I had decided to purchase the car sometime in the future. I am looking forward to my return visit! Special thanks to Mo for his superior service!

Linda Speck

21 de sep. de 2013

Megan was extremely helpful and knowledgeable. Norman explained everything very well. Kevin M. was very helpful and professional. Have gone to Kevin for seven cars. Carlyn is the best for service.

JRC300

21 de sep. de 2013

I acquired a certified pre-owned ES 350 earlier this year. Rob S and the team at Metro Lexus were a great help in identifying the right car and making the deal work. They all were extremely respectful, caring and fair in their approach. I would recommend this dealership and Rob S. very highly!

Crystal

19 de sep. de 2013

Thank you so much to Megan Muniz! She helped me set up & sync my phone with the new car. She walked thru all the features of the car also. Very informative and sweet! Extremely knowledgeable about the car and its features.

RepeatCustomer

19 de sep. de 2013

Experiences at Metro Lexus always run very smoothly (the cookies and Starbucks coffee certainly help too). I bought my preowned vehicle from Mo Amawi and go to him for any car servicing needs like car washes, oil changes, brakes, etc. He is always cordial and humorous (he likes to make jokes about his bald head -- pretty entertaining actually) and always keeps me company when I'm waiting for a service on my car to complete. The repairs are easy, efficient, and manageable in regards to scheduling the car drop off and pick up with my busy schedule. I am very happy with my car & the service that I continue to receive from Metro Lexus time and time again.

Maureen

19 de sep. de 2013

Meagan, CJ and Mo are great! Trustworthy and professional. I love my new car! Second one from Metro Lexus!

Snow Birds

19 de sep. de 2013

While buying a new car can be a very trying experience, Rob, Megan, Paul, and Milton made the process easy and comfortable. They were professional, caring, and knowledgeable. I would recommend this dealership, and will certainly service my care when in town.

Sonja

19 de sep. de 2013

I chose this dealership because they consistently provided excellent service when I visited the dealership to look at cars. None of the other dealers (i.e. Audi, BMW, Volvo) provided this level of exceptional service. I had a very positive purchasing experience -- Phil Cohen was my salesperson. My parents also purchased a new vehicle from him and had a equally positive experience. He was very helpful throughout the process and has made himself available even after we left the dealership.

Larry

18 de sep. de 2013

Metro Leaxus, Cleveland, Ohio, can serve as a Model Dealership for all Lexus Dealerships! I recently leased two IS250'S! I also have leased RX350's in the past! All aspects of the Dealership are to be commended for the following: Exemplary product in Lexus Genuine, Caring, Knowledgeable, Detailed, Patient Staff! Service Department second to none, both at Dealership and Home Visit Technicians! Paul Lombardo,Sales Manager, is the main reason I am a loyal customer! He understands, listens, is patient, supportive and serves the customer! Meagan Muniz, Lexus Delivery Specialist is a true teacher, with similar special qualities. She teaches, engages in cycles of instruction, checks often for understanding, is patient, positive, and understands review and follow through! Both have made our leasing experiences memorable ones. They Get It, and are personable, kind, friendly, possess positive attitudes, and are so very trustworthy! Milton Colon and Antwain Board are also to be commended for similar reasons! They understand the gift of time, attention to detail, and serving people to assist with these huge decisions! They have my business because they knows how to treat people and are so very honest and genuine. Metro Lexus is fortunate to have both of them! Because of them and the great Lexus Products, I will continue to lease/purchase at Metro! I sincerely appreciate what they have done for me and my family! They can serve as models for all Metro employees! Sincerely, Larry Mumford

kuufuu99

16 de sep. de 2013

I gave the staff of Metro Lexus a perfect score because they really worked hard to get me the best possible deal for my financial circumstances. Rob Sprosty & John Kirk were very patient and never gave up. I also appreciate the "celebrity" feel of the dealership. As I sat there waiting, I noticed that every customer appeared to be treated equally. Metro Lexus also went out of its way to make my wait as comfortable as possible. I really enjoyed the custom Starbucks coffee made by Sheri Schickler and our chat while I waited. I also thought it was a nice touch to have someone walk me through the features of the car in more detail. This car buying experience was the best ever!

Bob Nicolay

14 de sep. de 2013

Wonderful dealership. The entire sales team was helpful and professional. Tom Gilkeson, Meagan Muniz, milton colon and chris johnson helped us with the process!

Keith Abramo

14 de sep. de 2013

My sales rep was Boscoe Golubovic and he did a great job of meeting my requests and expectations. The car was delivered in a timely manner. My delivery specialist Meagan Muniz was awesome. She made sure I was comfortable with all of the features and was very thorough with her explanation of the vehicle. Every aspect was deserving of five stars

H&J

10 de sep. de 2013

Thank you KEVIN M. for taking the time with us during our recent experience at METRO LEXUS in meeting our needs. First time Lexus experience. Everyone pleasant, eager to help and dealership clean and comfortable. Noticed how respectful employees were of one another and customers. Jose was patient in explaining vehicle features and we will return for follow up if needed. No pressure felt. Kevin just wanted to make sure we were happy and comfortable with our decision. Norm was helpful and made the (required) paper signing process very pleasant. General manager appreciated our positive feedback and available to customers.

Repeat customer AA

5 de sep. de 2013

This is one of the best dealership we have ever been to. The facility is first class. The employees are great. Mo has all the info about the cars and was very helpful in helping us selecting the right car. No push to sell us a car when we were there. He was more interested in helping us make the right decision. I would recommend that if you are looking for a person to assist you at this dealership ask for MO or get him page. He has very good creditability and we are a repeat customer. Jose took all the time we needed to understand the new features on the car. Misael was through, efficient and helpful throughout the financial process. Yes we have recommended Metro Lexus to others and will continue to do so. Other dealerships need to look to Metro as the Gold standard. Thanks to the team at Metro Lexus.

Bob W

25 de ago. de 2013

I just purchased my second Lexus from Metro. Mo Amawi and Jose Gonzales went above and beyond in their quality of service and details. I have never been in a retail establishment, with this kind of overall quality in value and service. It is a pleasure to business with company now and in the future.

JudgeyWudgey

24 de ago. de 2013

Bosko G. was very patient with us through numerous visits and test drives, never pushy, always helpful, explaining the pros and cons of each vehicle. He is our new go to guy for quality used cars. Everyone was pleasant and the facilities are outstanding. HIGHLY RECOMMENDED!!!

DandP

15 de ago. de 2013

By far this is the best dealership we have ever been to. The facility is first class. The employees are great. Kevin has all the info about the cars and was very helpful in selecting a car. No push to sell us a car today. He was more interested in helping us make the right decision. Jose took all the time we needed to understand the new features on the car. Misael was efficient and helpful throughout the financial process. Yes we have recommended Metro Lexus to others and will continue to do so. Other dealerships need to look to Metro as the Gold Standard. Oh yes, we'll be back for our next car. Thanks to the team at Metro Lexus.

Bob H.

11 de ago. de 2013

I am writing this review to thank the sales team of Milton Colon and Chris Johnson for being absolutely wonderful as I recently purchased my pre-owned 2008 Lexus RX350. Through the entire process of choosing, test driving and purchasing my vehicle they were extremely professional and helpful. Not once did I feel even the slightest pressure to purchase anything. They listened to my needs and made sure I felt 100% comfortable in my selection. It was truly a AAA+ experience purchasing from them and Metro Lexus. Thank you !!!!

Tom

15 de may. de 2013

The experience was first class; very helpful, not pushy, easy to discuss matters, and very professional. I did buy the car I found on Cars.com. Amazing! I used the carfax also which helped sell the car to me. Tom Palecek

fiftyfiftylexus

19 de mar. de 2013

Metro Lexus: Thank you for choosing Metro Lexus!System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily.System: A representative has joined the conversation. Compose your message and then click send.Rob Sprosty: Hello, How may I help you?Rick : hiRob Sprosty: May I be of any further assistance?Rick : I'm interested in the white LS460... stk# 130981ARob Sprosty: ok... what questions do you have ?Rick : would you take $39000 for it?Rick : do you do shipping?Rob Sprosty: i highly doubt it but I will ask my manager. Our cars a priced to sell as is and are heavily researched as to their value. where are you located?Rick : if so how much would it cost to ship to ashland oregon.Rob Sprosty: I really have no idea the cost to ship that far... let me ask first if he will accept your offer and second i will provide his counter... then if we agree, i can find out shipping costs. ok?Rick : that car has been listed for over 40 days...Rob Sprosty: yes it has..but we do not sell below cost..we send to auctionRob Sprosty: would you like me to discuss with manager and get back to you?Rick : sureRob Sprosty: please hold on for a minuteRick : okRob Sprosty: after speaking to mgr. our offer is $44,500 fob cleveland Rob Sprosty: Is there anything else that I can help you with today?Rick : huh?Rick : the car is listed for $41,955Rob Sprosty: our lowest price is $44,500 fob cleveland on that carRob Sprosty: yes sir and we have discounted down now from 47,995... we are at the bottom currentlyRick : so why are you selling it for 44500 when its listed for 41995???Rob Sprosty: Please hold... let me check out your statementRick : helloRob Sprosty: i did go to the web site and you are correct... we have anew person working the salesmen inventory price sheets and it is not up to date. I brought this to the attention of the mgr and he thanked you for this information. however the price of $41995 is now the lowest price we are offerring.. if you would like to speak directly to my manager , his direct number is 216-201-2137 and his name is La Mont Williams.I was trying to make offer for the car and they tried to sell for more then the listed price... What kind of dealer is this???

BenMel

26 de feb. de 2013

My wife and I traveled from Lake Milton, Ohio to look at buying two Lexus autos for ourselves. We met a salesperson at the Auto Show the day before and decided to see if Lexus was in our future. Having bought and leased many, many cars, I can say this was one of the most pleasant buying experiences ever. The care, level of professionalism, and overall friendly service made this dealership stand head and shoulders above the rest. I encourage folks looking for a true luxury car to come to Metro Lexus and talk with these folks. They will treat you with kid gloves. I will look forward to doing business with Metro for years to come.

Sallie a "Lexus lover"

12 de oct. de 2012

From the initial contact via email the salesman for their Internet sales department was nothing short of excellent. Considering I would be possibly driving from some distance, Milton was very patient and spent much time with me on the phone and answered all of my questions. He was upfront

BMW lover

16 de sep. de 2012

We originally ended up at this dealer because we found a car on cars.com that we wanted to test drive. They ended up not having the vehicle any more (sold), but we found a car that we hadn't originally been searching for, and it is the one we ended up buying!! They were extremely easy to work with, were very upfront about pricing (we bought a used car, and they even showed us how much they paid for it), and the whole deal didn't end up being an all day thing like we are used to! We were in and out in 3 hours!! Would DEFINITELY go there again, and will be back to use their spa services to get my USED BMW washed for FREE on Fridays!!

ToyotaAvalonbuyer

19 de jul. de 2012

I recently purchased a great used car from this dealership. Even though I am two hours away from this dealership, Milton Colons information and service over the phone was outstanding. He did an amazing job over the phone & via email to provide me with all the information I needed to make a decision prior to making the trip. Once my family arrived at the dealership, we were very pleased with the car and extreamly pleased with the service by Milton & Lamont. This is a top notch dealership with top notch employees.

Hmouda

18 de mar. de 2012

I bought 2003 infiniti FX35 two weeks ago. It is a great vehicle. Simply, Metro Lexus is the best Dealership I have treated. Thanks a lot Mr. Golubovic and thanks for all metro lexus' staff.

electrofreak

25 de feb. de 2012

I was essentially blown away by the quality of this dealership. They are absolutely top notch. The cars are incredible, the facilities are state of the art-- They have amazing waiting areas with TVs, fireplaces, fish tanks, movie theater, coffee shop, and even a kids area. It is easily the highest quality dealership in NEO. I bought a used Mazda3 from them (found through cars.com), and I was treated with top-notch respect, despite not buying a more high-end car. I also got a great deal on the car itself. They have an incredible indoor inspection area so that you can view the car in detail with good lighting and without snow and cold in the winter. The staff was all incredibly friendly and make you feel welcomed. I would highly recommend this dealership.

justjames

9 de sep. de 2011

Would recommend this dealer to anyone. Great service, great staff and the experience is first rate. A pleasure to do do business with. Front to back this is the dealership to compare all others to.

James

21 de ago. de 2011

Could not have been treated better, shopping for a used RX and found a great car at a price that was much less than I expected. Certified Pre-owned so I don't have to worry about a thing. Look forward to buying there again, sold on the dealership and on Lexus quality.

kmmccabe

20 de ene. de 2011

After purchasing at least 10 cars over the course of my lifetime, I have finally found a dealership that delivers what it promises and exceeds customer expectations.The entire buying process was first rate, and I cannot imagine buying another car elsewhere.

tenagney

20 de ene. de 2011

Very expensive service compared to my regular Lexus service center, very poor customer satisfaction - they listed many problems despite my Lexus dealer in Akron Canton giving a green-light to my car just recently. Most importantly they gave the car back to me after the repair they did(cost me close to 1000 for just two oxygen sensors and fuel induction cleaning) with a broken part in the engine room (I took the car back to them to repair the part they broke and good for them! they repaired it without question - who knows how many internal parts they have broken). The most distressing part is when I called them the operator directs the call but, they did not want to answer my call despite me calling 6-8 times. I guess they are trying to avoid after listening the voice mail I left the previous day, but being a medical doctor I know how important it is to listen to your customers. Will not recommend they center for service unless you don't have a choice. As to me I will take my car back to the Akron/Canton service center and will never come back here. On the other hand I do not know about their sales department and I can not give any comment on that.