Matt1184

1 de jun. de 2016

I brought my car in for the auto butler service. While it was there I had my tires rotated and oil changed. They also inspected my car after they spoke to me when they called to let me know my car was ready to be picked up. They went above and beyond.

Dorikins420

30 de may. de 2016

I am a returning customer and everyone made me feel very important and the deal I got for my new lease reflected my loyalty. Thanks!

HMW

29 de may. de 2016

I was very impressed with the smooth way vehicles are processed when brought in for service and with the employees who treated me with respect and courtesy. I was genuinely surprised to have a clean car after going in for a NYS inspection! Nice touch!

Jean16

27 de may. de 2016

The Service writer did exactly what I wanted done. There was no high pressure to have service that I didn't want. If all encounters were like this, I would come more often.

swammie22

26 de may. de 2016

Service was conducted in a timely manner. No appointment was needed and it was great to be able to drive right in and have my car serviced.

richie123

26 de may. de 2016

Christian Perkins the salesman was easy to work with. Delivery Coordinator Sylvia Ortega was also a great help learning all the systems. Car runs fine and I am happy with it. Fairly priced.

Fern0750

25 de may. de 2016

Mary is the best! She did everything perfect ! She took care of everything I needed and made sure I left in good condition! Excellent service!

Elizabeth

25 de may. de 2016

I called, dropped car off at night, got a call verifying service I need and timeframe I desire. Then I got a call when done and excellent service at pick up!

Mildred08

25 de may. de 2016

I have never in my whole 57 years of car purchasing, ever bought a car in less that 45 minutes like I did at Middletown hi day. They are very professional and courteous. No broken promises here.

Joe25

23 de may. de 2016

Greatest car buying experience ever!!From start to finishAnswered every question and left nothing to doubt!!Christian Diaz and Stu Berkeley deserve a raise!!!

Virginia

23 de may. de 2016

My car was checked in quickly with no issues. I did receive a call from the service technician that car required another service, which I agreed to and it was performed in a timely manner and the cashier at check out was also very pleasant and helpful.

Clare1974

23 de may. de 2016

Great service. I did not have to stay too long in the waiting area for the inspection to be completed. I appreciated that the inspection was completed within an hour

Cg7140

22 de may. de 2016

i always receive great customer service when I go to Middletown Honda and I will continue to give them my business for car sales and car service

Jeeves

21 de may. de 2016

Excellent work. Performed safety inspection and recommended services that we'd need to look at the suggested service intervals. No surprises. Mr. Brenner is very easy to work with. Consummate professional.

Weezer

20 de may. de 2016

Middletown Honda hasn't disappointed me yet....since 1996. I like my creature comforts...so while my car is being serviced, every effort is made to keep me comfortable. I appreciate that!

mickey02

19 de may. de 2016

My last visit was the best I have ever had since having my car for 3 years. Dave followed up with me and kept me informed and did not take 7 hours it was a very nice service.

Swonil75

19 de may. de 2016

All the service manager are very kind.I really appreciated their help to find out the work that all I have to do.Thank you again!!

cool cat

18 de may. de 2016

Have been coming to middletown for the last 10 yrs, bought my new car in 2014. I have seen some positive changes in a year or so. Calling for a service date, and computer information has been up dated with all my information correctly done. First time after a service was done I received a follow-call, that was cool.

amy20001965

18 de may. de 2016

Great service everything is done on time with easy access. Costumer service is great and the free coffee and the waiting area is very pleasant.

Djbando

17 de may. de 2016

The service department was courteous and they had me out within an hour. Awesome They even washed my car. I'm happy with the whole experience

LG

17 de may. de 2016

Everyone was very courteous. The service was completed in a timely matter. They covered the seat, floor and steering wheel. They also washed my car.

Tashina Haywood

17 de may. de 2016

I always receive quality service in a timely fashion. The service representative always share suggestions or recommendations to keep the car running well. Plus getting a complimentary wash is a nice touch.

ACam

10 de may. de 2016

I went to Middletown Honda in mid-December 2015 to replace tires and do other maintenance work on my Honda Pilot. About 3 hrs. after I left the car for service, I received a call from my customer service rep (Mary Valdez) saying I had a power steering fluid leak and that I needed to replace my steering rack for approx. $1,600. Ms. Valdez told me that I would not pass my next inspection (due in March 2016) because of this leak. Her manager, Mike Grasso, told me the same thing. I retrieved my car to check for the leak myself and to get a second opinion. I monitored the steering fluid reservoir for about a week, and there was absolutely no sign of any leak. Not a drop. A second mechanic, on two separate visits, did not find a leak. My car passed the inspection in March 2016 with flying colors.I noticed that another woman who posted a complaint on this website had the identical issue with this dealer and the same rep (see November 9, 2015 complaint).I've used this dealer to service my car for about 10 years. They always took too long to do repairs, had disorganized customer service and sometimes I had to bring the car back a second time to complete the work. But I used to feel that, overall, my car received good service and because of that I put up with the other drawbacks. I also brought a family member to buy a new Honda there and was going to buy my next new car there. The dealership has changed, however, and they now appear to be overcharging. I see no other explanation for their conduct with me except that they attempted to defraud me of approx. $1,600. I gave them one star, but would give them no stars, if I could.This is a textbook example of how to drive away your most loyal customers.

Evedisgusted

7 de abr. de 2016

If you want to be treated rudely, talk to people who can barely be bothered with addressing your Takata airbag problem and don't have time to help you with questions, purchase your next Honda from Middletown Honda. They are the best at not answering their phone, disconnecting after several tries, and when you get through with the help of Honda of America, showing how annoyed they are with you that you could possibly want to know which car you might get if you chose to use a rental until your airbag was fixed...sometime in August! Last Honda for me!

Unhappy Customer

5 de abr. de 2016

If I could rate this dealership a 0, I absolutely would. The sales associate that was working with us was very rude and acted as if we were bothering him. Me and my boyfriend are young so when we went into the dealership (as serious buyers with money in our pocket) we were treated very poorly. I asked if we can get a certain color of vehicle shipped from another Honda location and we were told NO, which I know was possible. Even the woman at the front desk wasn't very pleasant. I will never return to this dealership again.

SDS

30 de dic. de 2015

I thought they would be a good dealer, but they were aggressive, not honest and ultimately not at all helpful. We did not buy from them and would not recommend them.

Ajay

6 de dic. de 2015

Be careful and do not get tricked by Managers to buy new car or by their service department. They will talk you into bringing in your car . They will never say there is a diagnosis charge .They will trap you to spend money even after they talk you into bringing car and let them check it out. There is always a catch. Their quote for example just a $10.00 A/C Relay switch was approx. $400.00. ( I fixed it myself, it cost me less then $15.00 dollars including NY tax) Every time you bring your car for an oil change they use their scaring customer technic and talk you into premature services, which ends up in few hundred dollars to couple of thousand dollars out of customers pocket.

Bill

11 de nov. de 2015

Brought my 2008 Honda Accord in for service. Told them what I wanted done (Oil change, tune up and check the emergency brake). They found several other problems and had them fix it. Paid a premium price, expecting premium service. Turned the car on the next day and the car was idling very fast and the check engine light was on. Had to bring the car in the next day so that they could look at it. Turns out the car computer needed to relearn the idle. This should have been done when they tuned the car up. I expect premium service when I'm paying a premium price and did not receive the service I was charged for.

notsodumb

9 de nov. de 2015

I took my Pilot in last week for a recalled seatbelt. After I dropped it off I was told they were going to do their complimentary multi-point inspection (whatever). I got a call from Mary later that morning telling me that their mechanic found that my steering rack was leaking very badly, it was dangerous to drive and the repair was quoted at $1560. I played the dumb wife card and told them I would talk to my husband about it and picked my car up later that day and took it the next morning to my local mechanic. He tells me there was nothing wrong with my car: nothing was leaking, not even a drop, and all the fluids were full. He couldn't make it leak even after taking it for a drive. I called Mary back to report this to them - I was furious. She apologized and said she would "Look into it." I'm still waiting for an explaination of how they were going to rip me off for $1560. I think I may be reporting them to the Better Business Bureau. I think the BBB might be interested in this. A few years ago I had to bring in the same car for a different recall. This was my first experience with this dealer. I dropped it off at 9am I told them I needed it back by 4 because I had reservations to an event that night. My car wasn't ready til 5:40. I was late to my event. All I got was a "sorry" for the delay. The only reason I got it back even then was they closed at 6pm. There was an article in the Times Herald Record a few months ago how this dealership was ripping people off for $500 each on lease turn ins. New York State got involved they owed a lot of money to many hundreds of people because they had been doing this a long time. Never Never go to these people.

Bob123

1 de oct. de 2015

I own a nice 2007 Toyota SR5 4Runner and I am the original owner. I received a trade-in offer from a Pa Honda dealer of $7600 against a 2015 CRV-LX. The LX was priced at dealer invoice. In order to test the waters with one more dealer I visited Middleyown Honda. They offer me $2100 LESS on my Toyota trade in and the same CRV was priced $1100 higher. What a ripoff offer!! You can kill me on one side of the deal but not on both sides. It's a shame that Middletown Honda seems to have lost sight of good salesmanship and good business dealing...perhaps because Honda makes such a quality car they think they can get away with this. I strongly suggest you compare Middletown Honda pricing (and attitude) with other Honda dealerships before you buy there.

AaronD

15 de ago. de 2015

Middletown Honda. I just bought my first car from these guys and they made my car buying experience quick, painless, and effortless on my part. I would definitely buy from them again. The whole team actually worked with me to get my credit approved and the deal that I wanted. They didn't pressure me into a deal that I didn't want (like most other dealerships) They actually gave me a better deal than I asked for! Definitely check them out if you're in the market for a car.

bworsfold

11 de ago. de 2015

I had a radiator hose recall on a 2007 accord. After driving it and experiencing smoke from radiator fluid being sprayed on the exhaust manifold. I opened the hood and discovered flames were shooting out of the engine compartment so the car was not drive able. Called Honda of Middletown for a simple tow and hose replacement and the fun began. I had a service adviser and a service manager promise to call me back after they consulted with their service adviser on a game plan and not one time did they call me back. They set expectations for the customer that they have no intention of adhering to. When i picked my car up the cashier had to leave her office area to search for my keys and paperwork. The service adviser once again dropped the ball and she stinks at her job. I would not allow Middletown Honda to service bicycle. The owner Adam Malik could care less his pockets are full of money and he could care less about creating a positive customer experience. One would think that they would have demonstrated a positive interaction to gain repeat business from me and my Honda owning family. Nope. They could care less. Never again will i pull in to their lot to purchase or service a vehicle. Oh did i mention, the accord in this review was purchased from Middletown Honda brand new back in 2007 and i am getting ready for a new one. You lose Middletown Honda!!!

123456

7 de ago. de 2015

Don't think of fixing there or even buying there cst service is dicusting !!!!! Don't tuck them ...ripoffs woof won't do any thing for you I will never walk in there again

sduclet

24 de jul. de 2014

I just bought a 2010 Pilot EXL and I am pleased with all the great services I received. Thank you Ed, Joe and Suzette. You guys are amazing!!!

domain

30 de abr. de 2014

I was recently at Middletown Honda, I still feel the pain, and I will not go back to this location, and also not buy a lease a honda any more, this is what I feel after my experience.My story going back from last repair on my vehicle, I came in for a oil change and a plug for my tires, the service person advised me it will take a couple of hours so I waited went shopping, then I took my care and the plug was never done, and paid 65 bucks for oil change and 45 for plug what wasn't done, came back the next morning with a low tier, so ask why my plug wasn't done, he said because I need new tires, so asked why I got charged for not doing a plug he didn't know why, so had to buy new tires because he refused to do a plug for that tire, so I asked to refund my plug charge, he didn't want only offered a free oil change for next visit, so after 3 months, I came in with my vehicle for a oil changed and tire adjustment, went to this same creepy service manager because I could only got a free oil change from him, and he advised me it will take about 2 hours, didn't had a choice and stayed and waited, after 2 hours i went to ask him what the status, then he told me that they are working on it, they probably started to working on it then, to make the long story short I was waiting there for more than 5 hours, spend a entire work day for this silly honda, and this vehicle is not old, has very few miles.Will not recommend leasing or buying a honda and especially from Middletown Honda

Greenie21

8 de abr. de 2014

Couldn't be happier! My salesman Jayson was very helpful, so was the manager Matt and even the financial guy Sean was on the money. It made for a great experience and I've had some nightmare experiences with other dealerships. This is place gives me hope for car dealers and salesman. Thanks again

Betty Jean Carr

7 de nov. de 2013

I had my car 2 days and the battery went . so It was a little bit of Work on my end to get the problem fixed because one of the employees told me that I had to Pay for the Towing and buy the battery and then that i'd be reimbursed HOWEVER I have bumper to bumper Warranty on it . AND I was capable of getting a hold of Matt V. who PROMPTLY FIXED the problem he had given me his direct number for anything further , however my cell crashed and I lost my digits in it / so I need to get his number again . OVER ALL RATING FOR MATT V. ( SOLD ) Me the car . HE'S VERY professional , was very NICE when I introduced him to my daughter who had cancer / couldn't have been more compassionate to her , she's just 18 //// so OVER ALL , GIVE MATT V . A RAISE , HE MADE MY VERY FIRST TIME PURCHASING A CAR EVER / AN AWESOME EXPERIENCE .............................................

lac040787

14 de oct. de 2013

I recently brought in my 2008 Honda Accord to be serviced for a check engine light I had. It turned out to be for a purge valve in my fuel tank. I was in a few weeks earlier because the check engine light was on, but when I had it checked at Auto Zone first they reset it, so I had to wait for it to come back on. I dealt with Chris Burba the entire time my car was in Honda's care, and he was very professional, respectful and courteous to deal with. He even checked and verified that the work being done on my car was covered under the emissions warranty (15 years / 150,000 miles). I only had to pay $29 for another service I had done (that was after the $99 vehicle evaluation fee was deducted). When I picked up my car the check engine light was taken care of, and I am very satisfied with the level of service I received. Chris and even the cashier women were all very friendly. I highly recommend Middletown Honda for the outstanding service I received.

hondaguy33

22 de mar. de 2013

My salesman had quit on the day my car was supposed to be delivered and nobody in the dealership had called me and let me know what was going on or anything! i went to the dealership to find out what was going on with my car and my salesman i had dealt with and i know everything was all messed up because of that but nobody even called me. They had put me with another salesman and i did not care for him at all, he was trying to locate my car, but he had also said that the type of car i wanted was unpopular which i thought was very unprofessional to say to me, after that i just got discourged and decided to go to another dealer which was morehead honda of newburgh, i'm very dissapointed with middletown honda i will never have dealings with them again.

EMayberg

13 de mar. de 2013

This was by far the most pleasant and easy experience buying a car. I bought a 2008 Honda Civic LX and it is beautiful. I dealt with Ed Folkl and I hope I don't have to tell you more than say he is the salesman you want to go to. He was professional and honest and the negotiating process was simple and I couldn't have been happier! I highly recommend this dealership and personally reference Ed as a the place to go if you're looking to buy a car!

macmedia

6 de feb. de 2013

Took our spare and old 1990 Honda last year for service on the FRONT automatic seat belts which was a lifetime warranty issue supposedly covered by Honda corporate. Made an appointment and waited 90 minutes after that time to get the car inspected. They said they don't have the seat belt tensioner motor but they will order it. We made a follow up appointment a few days later and brought the car back in. This time I waited 2 hours and when I didn't hear anything, went up and they said they haven't worked on it yet - though I saw 2 other NEW cars get in before me. That means they forgot about me.I waited another 2 hours and they said it was done. Went to try it out and the front seat belt was STILL not working. They said they worked on the back seat belt and put in a new one (????) There was NOTHING wrong with the rear seat belt. Then they said that the car was too old and they could not get that part in to fix the front seat belts. No apologies, no nothing.I spent over 8 hours waiting for a repair that was ultimately never done. With no apologies and no adequate explanation for the multiple goofs, I would highly NOT RECOMMEND them performing any repairs or business.

Kent

6 de feb. de 2013

Took our spare and old 1990 Honda for service on the FRONT automatic seat belts which was a lifetime warranty issue supposedly covered by Honda corporate. Made an appointment and waited 90 minutes after that time to get the car inspected. They said they don't have the seat belt tensioner motor but they will order it. We made a follow up appointment a few days later and brought the car back in. This time I waited 2 hours and when I didn't hear anything, went up and they said they haven't worked on it yet - though I saw 2 other NEW cars get in before me. That means they forgot about me. I waited another 2 hours and they said it was done. Went to try it out and the front seat belt was STILL not working. They said they worked on the back seat belt and put in a new one (????) There was NOTHING wrong with the rear seat belt. Then they said that the car was too old and they could not get that part in to fix the front seat belts. No apologies, no nothing. I spent over 8 hours waiting for a repair that was ultimately never done. With no apologies and no adequate explanation for the multiple goofs, I would highly NOT RECOMMEND them performing any repairs or business.

Mr. Richter

23 de ene. de 2013

I was looking for a used honda odyssey, and found one i like at middletown honda. Kareem Cowart was great at lisining to the price I wanted to pay. They excited at getting me a fair price I could live with. All in all very happy

claudette.clausen.9

16 de ene. de 2013

Well I am have said this before, I have never used Middletown Honda before and was not sure what to expect in January 2012. I was very happy with the service of my Jeep even though I felt like I became part of the furniture at the dealership. everyone got to know me and when it was time to say goodbye to my Jeep they made the transition so easy for me...it is now 2013 and me and my new Honda CRV are doing great and that is all thanx to my wonderful salesman Tito and his boss George. They are two very good people and very dear to my heart. I will continue to take my car to Middletown Honda for any oil changes or services needed, I go where I feel like family...for that I could not ask for anything more.

RicardoSanchez

12 de ene. de 2013

In connection with my previous post, I am now withdrawing my complaint. Unbeknownst to me initially, the service manager, Mr. Jeff Lucca attempted to reach out to me as soon as he got word about my dissatisfaction with the price I paid. When we did make eventual contact, he understood I was looking to get a concession for the diagnosis fee and without hesitation expressed his willingness to honor this request. My complaint as originally posted was only with the price I was charged with the last servicing. It did not reflect the quality of the service done at this dealership. The Middletown shop has always done top notch work and because of this I'm glad we were able to come to a reasonable resolution. I really did not want to burn my bridges with this dealership. So this issue was resolved and I intend to return in the future for servicing.

jayda14

6 de ene. de 2013

Kareem was extremely knowledgeable and very easy to work with. He answered all my questions and went out of his way to make sure I was satisfied with my purchase. I left feeling comfortable with the price that I paid for my new car!

jessica.millerdymond

22 de dic. de 2012

Do not purchase from this dealership! They did not specify the term length when they gave a payment estimation. They also tried to get me to use Honda financing which was 2 percent higher than the best available in the area and when I told them that my bank offered a much lower APR they acted shocked even though they deal with this bank on a regular basis. When the vehicle was delivered it had a quarter tank of gas, the rear two tires had no tread left, the key fob was dead, the headphones for the DVD player did not work and it was missing the rain guard on the front passenger window. I will never buy a vehicle or service my vehicle with this second rate dealer ever again. I will buy Honda again but I will use a different dealership.

AngFreda

3 de dic. de 2012

I brought my Honda CR-V in for a recall service.... I had scheduled the service over the phone, and the person I dealt with on the phone seemed unfamiliar with scheduling as it took her a while to navigate their computer system. No big deal.However, she never indicated to me where to drop the car off for the service.I arrived early to drop my car off for the service, and parked in a very tight, packed parking lot and entered the building, proceeding to the back of the building where I thought the Service Desk was.I did not- find any counter labeled 'Service' so approached the Parts counter... 2 men were in line ahead of me, but the woman behind the counter leaned over to look at me and asked if I needed help.When I told her I was there to drop my car off for a recall, she said I had to go to Service. I stated I did not know where that was and she said something about drive up to the garage doors 'Haven't you ever been here before?' she asked condescendingly.Seriously? Why ask me that or comment in a way that made it seem like I was stupid for not knowing where the Service Dept. was?And as a matter of fact, no I have not had my car in there more than a couple of times for service, and those times I was not necessarily the person who dropped it off. While there are a million of reasons, none of them that should be any of her business, this could have been my first stop in. Trust me with the attitude I experienced there, it will be my last.When I approached the guy servicing my car about her comments he was incredibly rude, one-upping my comment that I was having a bad day [it being the holidays and having recently lost my father] with a comment that his house burned down... and later commenting that 'the customer isn't always right'. What?! Are you kidding me? These people need a seminar in Customer Relations and how to deal with an upset customer in a way that makes the situation better, not worse.Incredibly unprofessional, and not customer oriented.I can tell you when it's time to trade this car in and get a new one, I certainly want another CR-V, but I will not be buying it or getting it serviced at Honda of Middletown.

kathyodell

25 de oct. de 2012

I had a bad experience with the person who did the scheduling for service. When I brought my car in for service, everything I had asked for was not done. James Hadden was my service advisor and he tried to correct the situation and I was very pleased with his service and assistance. When I mentioned to Mr. Hadden one item that had not been completed, he apologized and had it taken care of very quickly. I did not mention to Mr. Hadden that I still had requested services that were not completed because I did not have the time to wait at the dealership any longer. When I got home, I called the service manager, Jeff Luca, he apologized for my inconvenience and told me if I came back in to have the other services done, it would be complimentary. When I went back for my second appointment, Jeff Luca approached me and again apologized and oversaw the service on my car. James Hadden also assisted my in this service and I cannot be more pleased with these two employees. What started out an unfortunate experience ended up being a very pleasurable experience because of Jeff Luca and James Hadden.

Shaking Head

29 de sep. de 2012

I went to this dealership to learn more about a coupe that they had. Gus did not want to talk about my trade in or show me the car. He told me that the car was just being sold, even though it was blocked in by two other cars and not being prepped. i went somewhere else and actually got a better deal.

nanor5

5 de jun. de 2012

After a test drive with a very pleasant salesman, he was able to locate the car I wanted nearby. I called back in a few days and negotiated the deal I wanted over the phone. The financing application was done online. The car was ready in a few days and the roof rack was installed--ready to go. This was a very easy, low stress process, and I would recommend them and the car to anyone.

Happy Ridgeline Owner

3 de jun. de 2012

Middletown Honda ranks number 1 in our book of car dealerships. Conrad Miller, the sales rep that assisted us, went above and beyond during our whole buying experience. I was very specific in regards to the color and choice of Honda Ridgeline that I wanted, and he turned over every rock and climbed every mountain to make sure that I was satisfied.

Amy Frost

8 de may. de 2012

I was very pleased with every aspect of the car buying experience at Middletown Honda. It was my first car purchase and being a woman, I was hesitant to approach a car dealership by myself. I recently had a new baby and while I needed a good deal, I did not have a lot of time to haggle. I found Ed Folkl straightforward, honest and he was very fair in the price. He also "held my hand" through the entire process. He made the experience enjoyable and fun and even went so far as to help me program my phone. He really went above and beyond when I was not even at the dealership. There was a prospective buyer that wanted to test drive the car that I was purchasing and he stood up on my behalf and refused to allow such to occur. I feel like I can trust Ed completely and I would not hesitate to buy another car from him or recommend a friend.

RebekahL

24 de abr. de 2012

Our experience with Ed and Middletown Honda was very enjoyable.We had visited other dealerships and did not get the same outstanding service that we received at Middletown Honda.Ed helped us get into a brand new accord and helped us stay within our budget.We would definitely recommend anyone we know to stop in and see one of, if not the best group of dealers with an outstanding commitment and honesty to helping people like us. Thanks again P.S we love the accord and will definitely be back again!!!!!!!Sincerely, Paul & Rebekah

KarenPio

4 de abr. de 2012

This is the first time dealing with Middletown Honda and the dealership exceeded our expectations. The salesman, Ed Folkl, was very professional, caring and easy to work with. He made the car buying experience very pleasant which has not been the case at other dealerships. This was my sons first car so it was an important purchase. He made my son feel at ease and overall we came away as happy customers. Ed even followed up a few days later to ensure we were satisfied with our purchase. I would recommend Ed to anyone buying a car down the road.

susannespring

26 de mar. de 2012

It was finally time to replace my beloved Saturn and I had heard great things about the Honda Fit. I actually drove one last year before I knew that I would be shopping soon. I met someone recently who has a Fit and she told me to look up Ed Folkl at Middletown Honda. When I met Ed for the first time I was impressed by his gentle, yet direct manner. He immediately put me at ease. After talking for a very short time he realized that this was a big step for me and his easy manner and patience allowed me to stay present and ask the questions that I had come in with. He's also very knowledgable and able to answer questions in a very staightforward manner. Ed has a way of speaking that is authentic and uncontrived. He doesn't have "lines" that are delivered automatically to every potential customer. And his memory is incredible! I know he takes notes, however, when I came in for my second meeting with him (2 mos.later)our conversation flowed as if I had just talked to him yesterday. He remembered things that are important to me. What a gift. In addition to all of this his sense of humor is outstanding and his laughter is contagious. This quality helps put people at ease and with that comes a sense of trust.Ed was available when he said he would be, he called me to stay in touch, but was neverintrusive or pushy. He is respectful, thoughtful and kind. What more could I say? Oh yes, I highly recommend him and will pass his name on to potential customers. A most grateful thank you to Ed Folkl.

jessicagilhooly

18 de mar. de 2012

so far i love my new little civic, it has only been a few days but i feel i have made the right choice. I went on a sunday afternoon to purchase one, which was great that they were open.Ed and Sean worked with me a seemed like nice friendly genuine people. The only thing that I did not like was that when i called the dealership to ask the difference in price between leather vs cloth. Ed was off so I just wanted an answer to the generic question and they would not answer it because my specific salesman was not there to answer the question. I know it is commission driver but there should be a generic person to answer questions regarding pricing .

2475jd

28 de feb. de 2012

We would like to just take a few minutes to review our recent purchase of a new CR-V from Middletown Honda. We were very appreciative of the professionalism and friendliness of salesman Ed Folkl. Ed kept in contact with us from our initial visit without being pushy. He was able to offer us a fair trade and beat any offers we got from any other dealerships. This was by far the most professional experience we have had buying a vehicle. We had similar offers elsewhere, but were not treated nearly as well as we were by Ed. We would definitely recommend dealing with Ed at Middletown.

Ruby1960ny

18 de ene. de 2012

I leased a new 2012 Honda Crosstour on January 17, 2012. From the moment we walked into the dealership....Ed Folkl approached us... was very friendly and helpful. Showed us different cars,answered all of our questions and put up with me asking alot of questions!!!!. Spoke with Joe Cerreta about the finances and he was also very helpful . We were told the car would be ready at a certain time and when we showed up the car was all clean and ready to go!! Jennifer was an absolute treasure!!! Walked me through the whole car, showed us how the navigation worked and also the very important...blue tooth! I love my car and the crew at Middletown Honda was great!! I dont remember his name....but the wonderful guy who helped me with my starter on my phone was an angel!!!

MRMcb77

16 de ene. de 2012

When I first met Sales Representative Ed Folkl in Middletown Honda, I told him I was comparing my two preferred minivans, the Honda Odyssey and the Toyota Siena. Ed was very patient with me, and he answered ALL of my questions. I experienced absolutely no pressure from Ed, even though it took me over a week to finally choose the Odyssey EX-L. Finance Manager Joe Cerreta went through my financial options and offered me a good loan rate.My wife and I are happy with my new Odyssey (our first Honda automobile). My next Middletown Honda review will report on their Service Department.Bye-bye to our long-term association with the Chrysler Corp.

Martin Suchy

11 de ene. de 2012

Andy greeted us as soon as we entered the dealership. He was friendly & informative. We were interested in the CRV, but Andy pointed out several reasons we might be happier with an Accord. We test drove an Accord, and Andy answered all our questions. I would recommend Andy & Midddletown Honda to family & friends.

LiseAz

9 de ene. de 2012

Ed Folkl at Middletown Honda was the best! Him and the entire team took care of us with kindness and patience! Was never made to feel as if the car I wanted wasn't good enough, and that's a big thing because a lot of places will try to talk you out of what you want...not at Middletown Honda! Couldn't have asked for a better car buying experience.

phnick

5 de ene. de 2012

I was very close to buying a CR-V from Conrad. The car they found me ended up being a color I did not want. Their manager Robin called me and was pretty rude to me on the phone, telling me how much work it was to find the car and that I was not telling the truth when I said it was a color I didn't want. I said I was not interested in that car, but would actually be interested in the new model instead. No one called me back. I ended up buying my 2012 Honda CR-V from Friendly Honda in Poughkeepsie. I saved about $89/mo off of the price Middletown gave me.

Minichi1

31 de dic. de 2011

On several occasions I have taken 1 of my 3 honda's in for service. Wait time is long, service is expensive but thats expected when servicing at the dealer. One of my problems was with my Honda Accord ex 99. I needed a new key. I was not given thorough information. After I paid 100 bucks for getting a copy made I needed to pay to get it programmed. On a different occasion with the same vehicle I took it in for tire rotation and other work. They lost my tire lock. After explaining to the service rep that I didn't notice the missing lock for 2 days he agreed I should bring car in. They had not found the lock so they had to break the old and replace. I waited 4 hours for this blunder. Another occasion with my 2009 cr-v, I took it in because my air conditioning was not cooling. After being told it's probably due to my driving habits and pebbles somehow damaging my airconditioning unit and that it won't be covered under warranty even though I had purchased the extended warranty, it turns out to be a hose and thank GOD it was covered. Nothing more annoying than giving me a pre diagnosis thats false. Then, my 99 Accord went in for an oil change and the cap was left off. I was on the road to NYC when smoke started coming from the hood. My oil was spilling. My son traveled up from NC in his 2003 Acura for the holidays. His transmission began to falter. Wasn't taking 5th gear. Took it to Middletown Honda where they diagnosed a very expensive transmission problem. I advised him to take it to my old Honda dealer in Paramus NJ. Thats where I moved here from. When my son went to pick up his car the service people lost his car key. I love my Honda and have been a loyal customer to Honda for over 15 years. But Middletown Honda leaves much to be desired in Service!!!

klemke

9 de dic. de 2011

Great sale - great salesmen, Andy - not pushy at all - Loved him! We totally love the new Ridgeline we bought. Everyone was friendly and it was a good purchase.

antoinette390

30 de nov. de 2011

I had a great experience. Andy helped me pick out the vehicle that was perfect for me. Will definitely be back for my next car purchase. The process was so easy. I walked in Friday night to pick out a car and drove it home on Tuesday. Everyone was very helpful and informative. Would definitely recommend Andy to friends and family at Middletown Honda. Joe the finance manager was also very helpful and courteous with the loan process.

Jmdewitt

29 de oct. de 2011

I am really impressed and appreciative of the service I received from Ray and Joe. My husband and I wanted a reliable certified preowned vehicle, we knew getting financing would be difficult due to a mixed file on my credit report which has taken some time to correct AND issues with my mortgage company. We knew I would have to deal with a high interest rate but they both were great with getting me the most competitive rate I could get and also have a reliable vehicle. I purchased a cert. Preowned pilot and love the features and I know I got my money's worth. This is my first Honda but will not be my last and I would recommend Ray, Joe and the Middletown Honda Team. They saved me 6 percentage points over the lowest rate I received. They were upfront, professional and explained everything every step of the way. -Melissa & Jimi Dewitt

abispon12

25 de oct. de 2011

well what can i say about gus but that he is a great salesman very smart when it come to cars . also gus knows what he is doing and he is very friendly . thank u gus great job.

kentes

21 de oct. de 2011

My wife and I went to Honda of Middletown and were so impressed by their standards of professionalism . Our salesman was Andy Helfman....he was such a gentleman and so polite we were astonished. He is such a personable man amd so caring to help you to the best of his ability. We highly recommend him to everybody without reservation. When we picked the car up 3 days later it was buffed and our used car looked brand new. Andy lived up to everything he promised and also negotiated on the price. We love our honda and our experience with " Honda of Middletown " . In the finance department we dealt with Sean B.Curtin. He was equally as helpful and courteous. What a nice man to deal with also !! Sincerely, Ken and Tess Sherman

prakir

27 de sep. de 2011

I am thankful to God for Mike Carlock who was efficient and courteous, and distinguished himself from other service reps for these reasons in my opinion. I hope that he continues in this regard. I believe that showing customers that you care and are genuinely concerned with their needs is so important. Integrity in pricing and quality of work conscientiously done is also most desired. I wanted to commend Mike for his assistance at my last visit and so I inquired about how to go online and do just that.Sincerely,Pradeep E. Stephen

maryaf03

26 de ago. de 2011

This is the fourth car our family has bought from Art and it amazes me every time we deal with him he remembers each of us and personal data which, even after some time, allows us to feel he really cares about his customers.I came into dealership on several occasions to be sure I knew what I wanted, and after checking on-line was happy to purchase a 2011 Fit from him. He is not pusy or aggressive and my experience with this purchase was friendly and extremely professional. I was amazed to be leaving the dealership with my new car. I would deffinitly purchase future cars from him and recommended him to others.

posmer

8 de ago. de 2011

Andy was a sincere and helpful salesman. He went out of his way to be sure all our questions were answered satisfactorily and was a pleasure to work with. Next time we need to purchase a car we will DEFINITELY go to him !

dbf

27 de jul. de 2011

We recently purchased a 2009 Honda Pilot. It was fate that Ray came up to us and asked if he could help us. We were looking for a used Pilot and he had just turned in a lease in February. It was everything we were looking for. We liked the fact that he told us it was his. If he did not feel confident about the vehicle, then he would not have told us that. We had gone to other dealers and still came back to Ray. Joe helped us with the financing and warranties. He looked for the best deal for us and we are very happy. Our family loves our Pilot. We look forward to years of friendship with Middletown Honda.

rmackerl

20 de jul. de 2011

This is the first experience buying a car that was actually enjoyable. Art was very informative and did not pressure us in any way. I would definitely recommend this dealership and sales person to any of my friends and family.

eltee4

16 de jul. de 2011

I am very satisfied with my purchase and everyone I dealt with at the dealership made sure I received the deal I was looking for and a very pleasant purchase experience. I use them for service for my vehicles - very highly recommended!!!

lbird849

15 de jul. de 2011

We have just purchased a new Honda Pilot at Middletown Honda. Andy Helfman was our sales consultant and he worked with my husband and I throughout the entire processs making it possible for me to drive away in my dream vehicle (and in the color I wanted, dark cherry pearl). Andy was very professional and extremely knowledgeable in all the vehicles we considered purchasing, making the whole experience extremely pleasurable. I would highly recommend Andy at Middletown Honda to anyone considering a Honda vehicle. Also praise to John in finance who was so friendly and helpful and completed a smooth transaction. This is our second purchase at Middletown Honda, the first being an Accord which we are thrilled with. Our experience has always been exceptional both in the sales room and the service dept. (I love the shuttle bus to the mall!). In fact, our daughter, on our recommendation has had two transactions with them and also received excellent care.As a two Honda vehicle household we are both extremely satisfied, not only with the allround service received from every department at Middletown Honda, but we have two great vehicles of outstanding quality and workmanship. Thank you all at Middletown Honda

carbeck01

10 de jul. de 2011

i am happy with my purchase and with the service i received. would use this dealership and salesman, ron jacobsen, again and would recommend to others.

dfarshtey

7 de jul. de 2011

I was very satisfied with the service I received from Andy Helfman in sales and Joe Cerrata in finance. Andy was very informed about the vehicle I was interested in and put me right at ease through the entire process. Joe couldn't have been more professional, securing my loan and having all paper work complete when I picked up the car. This was my first Honda, having previously purchased multiple Toyotas. I look forward to further business with Middletown Honda, and would highly recommend this dealership.

maturm1

30 de jun. de 2011

There is not enough room on this paper to hold the gratitude I feel toward how my family and I are treated at Middletown Honda by Andy Helfman, John Martino and the service department each visit there. I specifically wish to commend the above gentlemen for service provided recently in helping me select the right vehicle needed to handle my new job after having been laid off for 2 years. It is the fifth vehicle my family purchased from Middletown Honda and they continue to impress me with a level of professionalism and integrity beyond that which I had ever experienced with a car dealer. Trade-ins are honored with the same integrity as the vehicles sold where the value thereof washed the old note. There is not twisting or coercing ever, just friendly, professional service.To think how far I traveled, in the past, to find a good deal for a vehicle. However, they were nothing compared to the deals found at Middletown Honda which recently came to town right in my own backyard. I bless God for that and for the family environment fostered at Middletown Honda. I guarantee that you will not be dismayed after visiting Middletown Honda.

ruthspencer

22 de jun. de 2011

This is my second car bought from Ryan Dino & Middletown Honda. Because of Ryan Dino, I would never go anywhere else or to anyone else to buy a car! Ryan's customer service skills, knowledge, warmth, and professionalism are all off the charts! He is the face of Middletown Honda to me! Both last time (2006) and this time, I had a 100% positive car-buying experience, and not many people get to say that. The ONE reason for that is: RYAN DINO!! He is the best car salesman in the tri-county area, in NY state, and probably in the world!! When I come to the dealership for any reason whatever, Ryan remembers me by name, even after 5 years since I bought my first car from him, and even with all the customers that he has served. That makes a customer feel valued! Ryan took his time with me, answering my questions, addressing my concerns, and gave me his best. Many people say that customer service is a lost art, but my faith has been restored by your salesman, Ryan Dino. I got a great car at a great price, a fair trade-in, the best finance deal possible, and wonderful treatment throughout the entire process. My car was ready when promised, and I am loving it! I tell all my friends, too, believe me!

mikeandgigi

21 de jun. de 2011

My wife and I, purchased a new CRV based on an internet quote from Ron Jacobson at Middletown Honda. As first time buyers at this dealership, we were not disappointed. The internet quote was right on target. Ron was curteous and patient with a motivated professional salesmanship, answering all my questions up-front genuinely the best he was able to. Dealing with the business management was also a friendly relaxing experience. I look foward to future purchases from Middletown Honda. "Right On Ron" Mike T.

novaso

18 de jun. de 2011

This was my second experience with Ed Folkl in the last 7 months. Each time I leased a new Civic. Ed was very courteous, friendly and knowledgable. This second time, I changed my mind on the model at the late minute and there was no problem with changing the model in one day. Given the fact that Cicics are in bery short supply right now, I believe that the pricing was very fair. I appreciated the fact that Ed was attentive and kept up contact without being annoying. Paul McLaughlin

zoec

17 de jun. de 2011

I recently purchased a new Honda Civic through Middletown Honda, and I can honestly say that it raised the bar in my mind about what a car dealer experience could be.Keegan Sybesma took care of me from start to finish (and beyond) with professionalism, courtesy, respect, and kindness.All my questions were answered thoroughly and enthusiastically.Every step of the process was taken care of in a pleasant and timely manner.I've been to other dealers in the past, and thought that the experiences I'd had were status quo for all dealers.But Keegan and the rest of the great people at Middletown treated me better than I ever could have imagined possible.Middletown Honda has this customer for life.

dasilva103

16 de jun. de 2011

What a fantastic experience I had with Scott Laddrick at Middletown Honda! Very kowledgable staff that stayed late and went out of their way to help me feel comfortable with my car deal. I originally went to a dealership in Manhattan and was treated in such a rude and unprofessional manner. Scott made me feel so welcomed and was very helpful in making a choice. He was not pushy and was very honest with me. Even after I made my purchase, Scott kept in touch with me to make sure everything was going smoothly and if I had any additional questions. Thanks again, guys!!

volcom75

14 de jun. de 2011

Shockingly a Fantastic Experience!!! Keegan was great and made this potentially painful experience into a great one. Gave a fair price for BOTH the new care and trade in! Highly recommend him to anyone.

jkhutt

11 de jun. de 2011

This is our 3rd vehicle we bought from Middletown Honda.Our 2nd vehicle was the very 1st vehicle sold on the new route 211 site.Ron Jacobson has always been helpful with every question we ask. Sean B. Curtin was great dealing with our paper work during Vehicle #3.Sean went out of his way when we picked up our newly purchased vehicle wishing us " an enjoyable car ownership."We cannot express how pleasent all the staff was to us concerning our buying experience, it was not just to make a sale.Truly nice, pleasent polite people to be around when making a big decision.We are happy and thank everyone.Karst and Jeanne Hutt.

jstrauch

9 de jun. de 2011

My wife and I recently puchased a new CR-V. This is not the first new car we've purchased but this was by far the best experience we've had. Ryan Dino made the buying process seamless and comfortable. His no pressure approach was a breath of fresh air compared to previous experiences, including a prior experience from the same Middletown Honda dealer. He took care of everything including the registration and insurance. The financing process was seamless as well. I would highly recommend both Ryan and Middletown Honda to anyone interested in an automobile purchase.

Rich

9 de jun. de 2011

It was the first time that I had the pleasure of dealing with Nate Spence at Middletown Honda. He was very courteous, polite, and attentive to details while I waited for an oil change and evaluation on my A/C as it had stopped working. He was efficient in giving me updates with the solution for my problem. I told him where I could be found in the show room and he promptly came to inform me of length of time the service would require. It was a pleasure dealing with Nate. Rich Silfee

Debbie Wilson

6 de jun. de 2011

It was mid Nov and we were not in a position to purchase a new car but a car accident with my husband's car lead us to my favorite car dealership-Middletown Honda. So we purchased a new car for him with the help of of Ed Folkl, a salesman I wouldn't want to be w/o!!! There was no pressure and his expertise lead us to a great car. We had such a great experience we traded my car in for a new car too, just a few wks later, but it didn't end there. It was a snowy day and our daughter was coming home from work and totaled her car so we went back to Middletown Honda and leased a new car for her, again with Ed, who once again came through with a great car and perfect deal. You won't believe it but we ended getting a 4th car as my mom now wanted a new car too! It was mid Jan and for her birthday, wow, what a deal for her too!! Needless to say 4 cars w/i 3 mo, who would've thought. I can say enough about Honda being #1, but our salesman who is also #1 in my book! We couldn't have done all of this without the help of Ed, and then Joe and Sean, who made those deals a final posabiliity. We love each and everyone of our cars and now we're known as the honda family. They sure live up to their word and even our son has a 96 honda. You ask how do we like the honda dealership and staff? We love them, and it got better and better with each car purchase we made. Ed, Keep em comin' as leases come to an end and we will be needing new ones once again. Thank you to Middletown Honda and staff, and as I say, one terrific salesman, Ed Folkl. Thanks for making all if this poss for us! We couldn't have done it w/o you!!

hayespam

31 de may. de 2011

Andy Helfman was a great sales person to me. He responed with many options as I searched for the right car, financing and answered all my questions. He called me when news came of the .09% interest rate. That was the turning point for me so I could finally chose my new car. The Honda Civic was what I wanted. The rating of the car is terrific as I studied the Consumer Report.Again, may I say that Andy H. was a pleasure to work with.Sincerely,Pamela Hayes

Rafterman

29 de may. de 2011

The moment I walked into this dealership I felt welcomed and was treated as "family". My salesman, Ed Folkl, was extremely knowlegable and went out of his way to assist me. After doing my homework online I went back to Ed and worked on a deal. His first and only offer beat any other offer I had for the exact same car at other dealerships. Needless to say I accepted the deal. I was then directed to John the finance mgr who completed the paperwork for the loan and and offered the extended warranty and several other items. At NO TIME was I or did I feel pressure to purchase these add ons. At the time I closed the deal I met with Jen. She explained ever piece of paperwork in detail and requested that I read each and every one to ensure I had no questions. When we completed the paperwork she took over an hour of her time to go through the vehicle from how to work the rear seats to setting up the bluetooth in two phones. I could not be and have not been happier with a car dealership in my 25 plus years of driving. Thanks to all.

Naomimel

23 de may. de 2011

Ryan was great throughout the process. He took care of all the registrations, plates and insurance so all we had to do was pick up the car. Lauren was really knowledgeable about vehicle operations, instructed us and answered all of our questions with patience and a smile.

Kathe Chappell

22 de may. de 2011

To whom it may concern,EVERYONE with whom I interacted was pleasant, helpful, efficient, and upbeat. I did not expect to enjoy the experience of spending money, especially since this was my first time trading in a used car when purchasing a new car. Imagine my surprise when I actually had fun with the transaction. Most importantly, they were in touch with me immediately, kept in touch with me, gave me pricing guidelines over the telephone instead of expecting me to come in blind, answered my numerous questions, made every effort to give me what I wanted, and...... STUCK TO THEIR PROMISES!!!! I even, for the first time in my life (gasp! from those who know me)..... 'joined' a warrantee program (I forget exactly how it was phrased, but it sounded better than my usual perception of "spending a lot of money for nothing") - without feeling cheated!!! All in all, I would actually highly recommend Middletown Honda to anyone, and only wish I lived closer so I could drop in for every ding or rattle - Ha! Ha! Ha! So - those in power - give these guys some much deserved lunch! As a matter of fact, why don't you consider going whole hog and giving them each dinner (with their wives/husband/significant other)!! They deserve it! Keeping it local, and all that....I even, most shockingly, did not feel taken advantage of in trading in my 2008 Royal Blue Honda Accord LX-P. May you make money on Big Blue - she was in excellent shape, and deserves someone who loves her size and color.Many thanks, Kathe Chappell (and no, I did not know anyone connected to this dealership)P.S. I ADORE my zippy new little black number (Honda Fit Basic, Manual), especially the shift!

clarocco81

18 de may. de 2011

I recently had an extremely positive experience at Middletown Honda. I dealt with Keegan Sybesma and from start to finish he was great to work with. He made it so easy that I acually purchased my car on my lunch break and was able to pick it up when I got out of work. Sean Curtin was also a pleasure to work with. Both men were very friendly, personable and I never once felt like I was getting inaccurate information or that they didn't have my best interest in mind. That is a very rare feeling to get when purchasing a car! The entire transaction was so easy thanks to Keegan and Sean. I would recommend seeing them if you want your car buying experience to be as painless as possible!

solovely

18 de may. de 2011

My mom and I went to Middletown Honda to take a look around and test drive some cars mothers day weekend. We were approached by a very friendly and personably sales man named Ed Folkl. He took his time with us and really made us feel comfortable with making this big decision. We ended up driving away with two brand new Hondas. Ed even took the time out of his day to call a few days later to see how I was liking my brand new civic. This was my 4rth Honda but the first one that I could get all on my own. Joe Cerreta in the financing department was nothing but helpful and patient with the whole process of helping me drive away in my new Honda! All around,I had a really great experience at Middletown Honda with Ed and Joe:)

susankozy

16 de may. de 2011

A majority of the time, Mike Carlock has been my service advisor. He is always friendly, efficient, helpful and patient when I've been in for service. I'm usually in for regular maintenance and know what I want done. He'll advise me of recommeded scheduled maintenance based on my mileage;if I have a question about any suggested service, he is knowledgeable about it and explains it to me in easy to understand terms, yet does not pressure me into more than I want or need done at the time. I appreciate that. He'll also go out of his way to accomodate my last-minute service request when I failed to plan ahead and schedule an appointment. I recall one time that I was there for service when numerous customers were waiting to be checked in. The shop was short-handed that day; apparently some staff had called in sick. One woman was extremely upset about the wait and very rude and unrulely. Mike waited on her and handled her very professionally as she continually, yelled, critized and vented her anger on him. He deserved a gold star that day! I try to get Mike to assist me whenever I'm in for service.Ray was our salesman for the last 2 Hondas that my husband and I purchased. Having owned 3 Hondas prior to our purchases, we pretty much knew what we wanted before we entered the showroom. We knew what we were willing to pay, and Ray did not pressure us to purchase more options that we wanted. He was very knowlegebale and worked hard to give us the best deals possible at the time. I like his style; if he had been pushy in trying to sell us more, we would have gone elsewhere. Ray still stays in contact with occassional emails, and comes to say Hello when I'm in the shop for service. We keep our cars for a long time - usually around 10 years. Last Accord was traded in with 280,000 miles; the one before that 297,000. My current one only has 130,000 miles so it will be a while. If I choose to stick with Honda for my next car when the time comes, I'll ask for Ray.

lindsey2456

5 de may. de 2011

This is the 2nd Honda we have purchased from Middletown Honda and the 7th Honda we have owned not including our Honda lawn mower and weed whacker! Both times we have had the enormous pleasure of working with Art Anuszkiewicz. It was wonderful to be able to work with him again and after 4 years he still remembered every detail of our previous purchase. We were looking for a car for our daughter whose plans for college and her very important color choices were constantly changing. Throughout the whole process, that lasted several months, Art was accommodating, knowledgeable, extremely prompt in answering all our questions, and very patient providing us with numerous quotes as the monthly deals and specials kept changing. After the initial test drive everything was accomplished via email or phone call making the process much easier and less stressful. Art genuinely listens to you and makes recommendations based upon your needs. He never pushes or pressurizes you just gives you expert advice and the best deal he can right up front. Art managed to find the exact car we were looking for within our budget and we couldnt be happier. Hopefully when we return to Middletown Honda to buy our next Honda, as we certainly will, Art will still be there to help us again! Thanks also to Joe Martino who was very responsive and helpful getting us the best finance deal possible. Both of our experiences with this dealership and Art in particular have been stress-free and seamless. We would highly recommend this dealership and its very professional sales team to anyone wanting to purchase or lease a Honda.Carmine and Lindsey

mickhub

4 de may. de 2011

What an awesome dealership. Conrad Miller made our car buying process such a pleasureable experience. We felt completly at ease with him the entire time. No high pressure sales pitch just an honest open approach. Conrad is a genuine nice person who really goes out of his way to make sure all your needs are met. When Conrad passed us on to Sean Curtin the finance officer we got the same great service and care throughout the whole process with Sean. Two wonderful gentleman who I give my highest recommendation on. Will be looking for a 2nd auto for our family real soon and there is no question as to where we will be going and who we will deal with time and time again.

Cdendy

2 de may. de 2011

Highly recommend working with Ed Folkl on your purchase. He is friendy, HONEST, and down to earth. He really pays attention to what you need/want and works very hard to make sure he meets all of them.The Business Manager John was great as well! If you are looking for a no nonsense visit at the car dealer, I say go see ED!!

CindyAA

1 de may. de 2011

If youre purchasing a vehicle, I definitely recommend this dealership and make sure you ask for salesman Scott Ladrick. I arrived at the dealership and asked to test drive 2 different models. I was undecided on the model or whether I wanted a new or used vehicle. Scott was very knowledgeable about both vehicles. After I drove them he helped decide which would be best for me based on my driving needs and budget. I never felt pressured, and the price I was given included everything, no hidden costs. I did shop other dealers, but I found Scott & Middletown Honda to be the most friendly, professional & knowledgeable. I purchased a certified pre-owned Civic and love my car.

Sandy68

29 de abr. de 2011

Scott, Ed and Shawn were friendly,courteous and patient with two retired seniors who were deciding to purchase a new CRV. It was a non-stress experience and we would definitely return to Middletown Honda and recommend this dealership to family and friends.

bob brooks

23 de abr. de 2011

Priced other dealerships, Keegan met lowest price and being local(next to Gander Mt)and mall. Was a no brainer. No high pressure sales--as experenced by another dealership. Great to see a young man with great manners and sales sense. Recommend Keegan for internet sales. This Pilot was our third Honda(first from Middletown Honda) Will seehow the service dept is.

tommcreferee

5 de abr. de 2011

I was dealt with fairly and the salesman did not use any hard sell tactics. let the car sell itself answered my questions and allowed me to make hte decision without feeling pressured or rushed. The price I accepted was the first he offered. It did not force me to bargain and I felt it was fair.

Drew Jemison

29 de mar. de 2011

I had a pleasant experience looking for a used car. Ed Folkl who was the salesman went up and beyond to provide quality service. He followed up with us continously to ensure we we're satisfied with our vehicle purchase. During the process of looking for used vehicle, he made sure that we picked something that was financially affordable for us. He explained the features of each vehicle to us so we had a clear understanding. I would recommend him to other friends & family!

girliegirl4675

28 de mar. de 2011

had a bad experience with middletown honda previously. i was apprehensive about doing business there again, however, i own a honda and love the cars. robert was awesome. he treated me with respect and wasnt rude or too pushy. he stayed with us until the very end when i took the car...and helped carry some chairs i had in the trunk of the car to be traded in. joe was great as well. he explained everything in detail and was very professional. i will recommend these 2 employees to family and friends looking to purchase a honda. thankyou.sinceley,laurie k remache

haraden

25 de mar. de 2011

Despite our limited budget in these challenging economic times, we needed to replace my wifes vehicle, which we had literally driven into the ground. A new car was out of the question, and my wife had spotted a used Honda Civic on the Middletown Honda website. Last Saturday we decided to visit the dealership to see the car. As we pulled out of the driveway my wife remarked, Are you ready to be pressured by the salesman? to which I grimly replied, No. We arrived at Middletown Honda and entered the showroom to inquire about the vehicle. Surprisingly, no salesperson approached us as we looked at the cars on display. That was a relief. When we finished looking, we approached a salesperson who immediately asked if he could be of any assistance. We then had the pleasure of meeting Art Anuszkiewicz, whose pleasant and professional demeanor made us feel very comfortable as we explained the reason for our visit. Mr. Anuszkiewicz took us to see the advertised vehicle and actually gave us some tips on what to look for when purchasing a used car. Although this was the very first place we visited and the very first car we looked at, it seemed adequate for our needs. We returned to the showroom to work out the numbers. After arriving at a price, we asked Mr. Anuszkiewicz the cost of a new Civic. He gladly went over the numbers, and immediately began to discount the price wherever he could. At no point did we resort to haggling because we both felt that Art was doing everything in his power to give us the best deal possible. We were very pleased, as well as surprised, with the price we received. We then accompanied Art back out to the lot to see the vehicles that were available. Incredibly, one was a color my wife loved, and after a test drive we were sold. The following is primarily the reason I am writing this review. While working with Mr. Anuszkiewicz, I realized that even though I was in the middle of a major decision, as well as a major purchase, at no point was I apprehensive or nervous. I believe the comfort I experienced during the transaction was due to the confidence I developed in Mr. Anuszkiewicz, and the belief that he was doing all he could to get us the best deal, without us even having to ask. We would like to thank Middletown Honda, Mr. Anuszkiewicz, and also, Joe Cerreta, for making the ordeal of replacing our old vehicle such an easy and enjoyable experience. We still can not believe how smoothly everything went. I recommend Middletown Honda and Art Anuszkiewicz to anyone looking for a vehicle, and it will be my first stop when the time comes to replace my car. Michael & Donna

KimVPHRD

24 de mar. de 2011

Ed was fantastic. He was friendly not pushing and very knowledge.Ed went the extra mile to get us exactly what we wanted.Ed even came in on his day off to make sure the deliver of our new Honda 2011 went without issue.Ed made this a pleasurable experience.

dasha6688

22 de mar. de 2011

Ed Folkl gave me a really wonderful experience at Middletown Honda, he was very nice and always had a smile on his face, which I really appreciated. He helped me immediately showing me a variety of vehicles that fitted my needs and also assisting me with a test drive. He also gave me all the information I needed in a timely manor before I made the decision to buy. I definitely recommend Ed to anyone wanting to buy a vehicle he will take care of you, which is important in a Sales person.

calrob

22 de mar. de 2011

I found the entire service experience to be a pleasure. Mr. Carlock greeted me when I arrived. He listened to the concerns I had about my car and asked questions to make sure everything was covered. Since the service was expected to take two hours Mr. Carlock arranged for a free shuttle to take me to the local mall. He called me when the service was done and the shuttle brought me back. I have used this dealer before and would recommend them to anyone.

dgarcia620

20 de mar. de 2011

I have purchased 2 cars from Ray and will continue to work with him in the future. He is very pleseant and knowledgable, I feel confident in my purchases.Anyone I speak to I refer them to Ray, will recommend this place to everyone. Everybody there works hard and strives for excellence.

Lisa Koob

20 de mar. de 2011

My family and I have been purchasing Hondas for the past 10 years. We have bought 2 at Middletown Honda mainly because of the service and the painless process of buying there. The agent we use is Ryan Dino, he has proved, over and over, to be consistantly knoweledgeable, friendly and mostly,just looking out for the best interest of my family. He has always been available to us and gets the job done quickly and without any problems. We will continue to use Middletown Honda and Ryan for any car purchase we make in the future, and to maintain the cars we love now!

dherm

20 de mar. de 2011

This is the 3rd new CRV I have purchased from Middletown Honda, specifically from Conrad Miller. We have always been pleased with the service and price we were given. Conrad was willing to work with our price range and was available for contact around my schedule. He gave us his personal cell number to contact him. WE would highly recommend Conrad and Middletown Honda to any of our friends and family.

4walshs

17 de mar. de 2011

I've just purchased my 4th vechicle from Ray. A pleasure to work with on all four purchases. Never pressured. Waited patiently until I was ready to make a deal.Sometimes weeks, sometimes months . Any time he sees me waiting while my truck is getting serviced, he'll come over and chat . It shows that its not just a sale and nice knowing you one time. Twice Ray was off when I popped in. Once for info, and once ready to buy. Ryan Dino stepped in to help us out until Ray came back. Thats a good co-worker helping each other and not just thier own deals. When people ask me about Middletown Honda, I drop both of their names knowing either one will be great for them to work with.

Starr39

16 de mar. de 2011

Conrad Miller is one of the main reasons I purchase my Hondas at Middletown Honda. Conrad makes the whole sale process very enjoyable. I am also very pleased with the service dept. They are always looking out for the customer even if the vehicle is just in for an oil change to advise the customer if anything else is of concern.The entire staff at Middletown Honda is friendly, courteous and is a great place to do business.

McDorcas

16 de mar. de 2011

I had such a great experience, I have already recommended the dealership to a friend. The car is great the price was great. The staff were friendly and attentive. They understood what I was looking for in a car and made the right match. Thank you.

black27dog

16 de mar. de 2011

This is the second car sale I have worked with Ryan on. He's not only knowledgeable but he is very nice and responds as quickly as possible to any questions I have had. Ryan is intelligent, honest and never pushy or aggressive which is why I feel comfortable talking to him. I never feel under pressure. I've only had positive experiences with Ryan D./Middletown Honda so I will continue to go there for future car purchases.

Bonnie Snow

15 de mar. de 2011

Every time I take my car to be serviced, it is a great experience. They do what is necessary, and if I don't know, they tell me. But they never look to do more than what's needed. In other words, they look out for my car--and they look out for my wallet. Plus, they're work is always great! I never have to worry that it's been fixed incorrectly. And they get me in--and get me out. Always, with a carwash and a smile.Most important, they're always there when I need them. I put 150 miles or more on my little Civic every day, and with Middletown Honda taking care of my care, I never worry that the car will break down because of something that should have been repaired. When I take the car in the shop, they check everything! Everything!Oh, and by the way, I bought my car here, too. And the sales people were just as great.I guess it's the trickle down theory--because the owners are pretty great guys, too.I love this place--and so does my Honda.

elaine 2

15 de mar. de 2011

Keegan Sybesma is the primary reason I purchased my car at Middletown Honda. From our first internet encounter he was expedient in answering my questions and knowledgeable about the product. He worked around my busy schedule and made himself available when I was ready to test drive the vehicle. Meeting him in person reassured me that I had found the right dealership to purchase my vehicle from. On that very same day, I received a fair trade-in for my vehicle, purchased the new Accord, and left with a brand new car. I couldn't be more pleased! I'm sure I'll return here for my next purchase.Elaine

stbon

14 de mar. de 2011

I recently purchased a new car from Middletown Honda. My car salesman was Robert Glavotsky. I had a GREAT experience!!! Robert was knowledgable and attentive to all my questions and inquiries. I WILL reccomend friends and family to this dealership. My accord is TERRIFIC and so was my experience at Middletown Honda!!!

vandathehonda

14 de mar. de 2011

I went to many dealers before I bought my car here. I live in Jersey City but still bought here and bring my car here because it is the best experience I have had with a car dealer.(I am 50 and this is my 5th car!). I live closer to Manhattan, Hudson Honda and Metro Honda and I will only come to Middletown Honda even with the higher gas prices and needing to travel about 70 miles. The service is great, the people on the floor are lovely and do not pressure you to buy a new car(as one of the places in NJ did even though I had just bought mine and it was in for servicing). The waiting area is lovely vs. having to stand at one of the New Jersey shops I went to. They take you to and from a mall so you can use your time feeding the economy. I feel like they care about me and my car. AND..the complimentary car wash was great this time!!!!When you care about your car and the maintenance of your car you want to be in the hands of people who care about the same things as well as your comfort and loyalty. I would tell anyone interested in buying a Honda to come to Middletown Honda!

zelenoyd

13 de mar. de 2011

My Review of Middletown, NY HondaWe purchased our new 2009 Honda Accord from Middletown Honda in January 2009. We have been having routine maintenance scheduled visits since our purchase. During our maintenance visists, we have been working soley with service advisor Darlene Beck. Darlene is both knowledgeable and extremely professional in all aspects of service. She is very quick to resolve all our questions and concerns. She is also very courteous and always cheerful. That is why we continue to return to Middletown Honda for all our service needs.

watto619

11 de mar. de 2011

I first called about the car because i saw it on line and Ron answered. 2004 Honda Element $9993 and 27 miles.Wrong it actually has 88000 miles. Came in next day Joe was right at the door couldn't find my name because Ron spelled it wrong but, Joe was great.Test drove the car decided to go forward with purchase. Met with Sean for credit signing who also was great and comical,(but i didn't get my free oil change)But i did get extra car protection and clear coat.We now own our fourth element. Would we be back? Yes! Joe and Sean are great to deal with.....

shhmarie1979

11 de mar. de 2011

When I was last there, John gave me excellent service-I needed to be out by a certain time and he kept me up to date on what was going on and helped make sure everything was completed as quick as possible:) On a previous occassion, I came at closing on a holiday weekend with a branch stuck underneath my car. Everyone had left already. Jose was on his way out however, he went outsode and spent about 15 minutes until the branch was out of the car. He had to go underneath and pull it out (this was not an easy task). I cannot explain how thankful I was that he helped me!!!! I had my infant daughter with me and I was afraid to drive with the dragging branch! He was so kind and helpful-he solidified the fact that I will continue to use Middletown Honda!Shannon Johnson

ADACTASC

10 de mar. de 2011

Since 2007 my wife and I have had the pleasure of buying two Honda Civics from Conrad Miller at the Middletown (NY) Honda dealership. Conrad is very knowledgeable, listened to what we were looking for based on our budget and needs, and never looked to go outside those parameters when suggesting possible purchases to us. Whenever I go back to the dealership for routine service, Conrad always takes the time to ask how I am doing and if we are still happy with our purchase (we are). I find Conrad Miller to be unique in this day and age of car salespersons and would wholeheartedly recommend him to anyone looking to purchase a Honda. By the way, the Middletown Honda service department is first-rate, and Assistant Service Manager Jose Fontanez is a true ambassador of the dealership.Joseph HodgesWhite Lake, NY

Monstermike

10 de mar. de 2011

There are no complaints from this family at all! Middletown Honda has done a great job with the service dept and the staff there is helpful and knowledgable.I have dealt with mostly Jose and Mike and they are always willing to go the extra mile every time no matter what. These two guys are the reason a lot of customers are repeat customers there is no doubt about that! I hope these reviews are read by dealership management or ownership so these guys get their recognition. thanks!

Justin riordan

9 de mar. de 2011

Art was great my experience was tremendous and I would recommend art and middeltown Honda to anyone I know that would be interested in purchasing a car. I would also like to say on behalh of my wife she was also very happy with our customer service we revived with art anuszriewicz.

domingom

9 de mar. de 2011

After going to other dealers, I went to Middletown Honda and sppoke with Conrad Miller. Conrad heard what I was saying and treated me with respect. He is the first sales person that I trust. before Conrad I thought all sales reps were not to be trusted. I have since bought and leased cars from Middletown Honda, I have also recommended Middletown Honda ( Conrad Miller) to friends and family.bottom line is that because of Conrad Miller, I am a loyal Middletown Honda customer.Domingo Mones

ecorniel

9 de mar. de 2011

Middletown Honda provided a great buying experience. Ed Folkl was very patient and made my family feel welcome and at ease. Ed also provided me with options which made me feel confident with my final decission. In addition, the team at Middletown Honda facilitated the buying process and took care of everything for me, answering all my questions, giving me a good deal on my trade and the transfer of my old vehicle registration to my new Honda Pilot in a timely matter. Overall, great experience with the staff, especially Ed Folkl and Joe, and service.

Maestra1

9 de mar. de 2011

I have been a customer of Middletown Honda since 1996. The service and professionalism displayed by dealership employess is excellent. I have purchased 3 new vehicles from over the last 15 years, which are maintained by the service shop. I have never had any concerns over the quality of service performed on each auto. Mike Carlock is a true example of the dedication to customer satisfaction that I have been accustomed to over the last 15 years. He understands customer needs and seeks the best solution to the problem. I would reccomend this dealership to anyone seeking to purchase a new vehicle or mainatining your current one.

kennylove

7 de mar. de 2011

I would like to recognize your salesperson Tito Ramos for being very honest, and patient with me. When you enter a dealership your very nervous because you do not want to be taken advantage of. Tito put those worries to rest the minute he introduced himself. He's a people person and very sincere, which are two traits to becoming a great salesman. I want to thank Tito and Middletown Honda for all their help for making this an enjoyable experience. I love my new vehicle!

jb&melissa

7 de mar. de 2011

Our salesman was very helpful with our new car experience. We have used Ray before and will continue to use him as our salesman for all our future car buying needs. He answered all our questions promptly and helped us pair up our phone to our hands free link with the car. His knowledge about the car we were buying made our decision a breeze!

blafteus

5 de mar. de 2011

I purchased my first vehicle from Middletown Honda about 5 years ago, a 2002 Mercury Mountaineer. I had alot of issues with it, 'transmission slip' issues to be exact. Luckily, I totaled it (a tree jumped out of the woods and bit the front end). Then, my 1999 Chevy Tracker (which no one in their right mind would take as a trade-in) finally bit the big one in December 2010. I decided to give Middletown Honda another shot, but this time I was not going used, I went new and purchased a 2010 Civic. Ed (on the advice of Conrad) was told to 'take care of me' after the last mishap with a different manufacturer, and he did. Good job guys, you'll get my business again when I come in this summer to trade up!

carolin

5 de mar. de 2011

Knowledgable, friendly staff and great customer service. Wonderful facility. Attention to details of all cars available; new and used.Fair market pricing. Overall a great experience. I would recommend this dealership to anyone looking to purchase a new or used car. Delicious coffee and hot chocolate.

vmills

4 de mar. de 2011

John was very helpful in answering questions that I had. He was very pleasant and helpful and very professional. I was taken care of immediately when I walked in the door. Everything was explained to me in detail. Also, John reported back to me with what had to be done on my car. He gave me the price of items before it was done.

mburke87

3 de mar. de 2011

Ed was very personable and easy to get along with. He made it a very pleasurable experience and it seemed more like a personal visit than a business venture for me. He seemed to know everything about the cars I took a liking to, 3 different Honda models, without having to tell me to hold on and look into things. I was happy to close on the deal after just one visit.Just an overall good car buying experience.

KCSZYKOWNY

3 de mar. de 2011

I WENT TO MIDDLETOWN HONDA BECAUSE I WAS LOOKING TO GET OUT OF MY CURRENT LEASE WITH CHEVY. I WENT TO CHEVY EXPECTING GREAT CUSTOMER SERVICE, SINCE I HAVE ALWAYS BEEN IN FANTASTIC STANDING WITH THEM, HOWEVER, I WAS TREATED LIKE MY BUSINESS DIDN'T MATTER AT ALL. I CAME TO MTOWN HONDA AND THE SECOND I WALKED IN THE DOOR WAS A 200% DIFFERENCE. ANDY WAS STANDING RIGHT AT THE DOOR TO GREET ME. AFTER EXPLAINING TO HIM MY HORRIBLE EXPERIENCE, ALL HE DID WAS LISTEN AND WAS NEVER PUSHY AND HE NEVER TRIED TO HARD-SELL ME. THE ENTIRE EXPERIENCE WAS FANTASTIC AND EVEN I DIDN'T BUY A CAR, I WOULD HAVE STILL BEEN EXTREMELY SATISFIED WITH THE WHOLE EXPERIENCE.

bclevine

2 de mar. de 2011

Andy was very helpful and knowledgeable. He was able to accurately provide all the necessary information regarding the features and costs. He was also followed up on all the information quickly on the additional information I asked him to provide. All in all it was a great experience.

eclementson

2 de mar. de 2011

Michael Carlock is an excellent service adviser that is both very knowledgeable and helpful. He always treats you with respect and tries to get you the best deal he possibly can. Middletown Honda is a good overall dealership, Ray Irizarry is a great car salesmen, and I have even steered my extended family to Middletown over the other Honda car dealerships in the area.

Jayrivera12

1 de mar. de 2011

I have used this dealership before for my 2008 accord but I never knew they sold so many accessories like Bluetooth and iPod kits. A simple conversation with the assistant service manager helped me combine everything I was looking for in one quick visit. I was able to have it installed while i waited and he showed me how to use the functions of the unit. The display in the waiting area is kind of bland and boring but this gentleman (jose) Was able to show me what they offered and gave me a demo of his own Bluetooth/iPod kit. All dealership staff should be this helpful and accommodating! Kudos to Jose!

Dlouis

1 de mar. de 2011

I came in with a few issues with my CRV and Michael listened to every concern of mine. He advised me of what my options for the various services my car could use at the moment. Mike kept me informed of all of the findings and what the cost could be also the urgency of getting each issue corrected over time. He understood in these tough economical times, not all issues could be corrected at this time and advised me of my next service option that could address the minor issues. All in all I was very pleased with the communication, friendliness and sensitivity. He was not pushy at all which made for an even more pleasent experience. My car is running great and I feel safe driving again.

JudFitz03

26 de feb. de 2011

He was very helpful and knowledgeable. Great experience. I liked that he took the time to not only show us cars but he showed us everything we were interested in. Looks like another Honda will be in our future. He was very professional in his looks and the way he dressed. Great guy!!

egreenprof

25 de feb. de 2011

Overall the dealership is very helpful and honest when it comes to repairs of my vehicle. Mike my service advisor is EXCELLENT. He is always very personable and knowledgable when you need assistance! I am very happy to service my car at Middletown Honda. I plan to purchase my next vehicle there.

bills52

23 de feb. de 2011

Very helpful. I received everything exactly as he expained it to me, no surprises. Car is just what I was looking to buy. The paperwork process went pretty well and my time was respected. I started out on the internet and there were no problems. I highly recommend the dealer and salesman.