Tabiboots

4 de abr. de 2016

I purchased my Mini at a used car lot 8 months ago. It had low mileage, 34,000 and the clutch needed to be replaced. My maintenance warranty had just ended. This sounds like a bad story, but wait. Mini of Peabody contacted the factory and received a one time good will warranty to cover the entire job and they included a number of other services and updated my spark plugs too! We will be purchasing our next Mini there.

Sean

28 de mar. de 2016

I call up Mini of Peabody about an advertisement they had listed for a GTI for sale. When I call the number listed on the website the girl answer the phone, "hi." Thats it. I say hello back, she then again is like, "Hi." lol. I finally get her to clarify that I am in fact calling mini of Peabody and get transfered to the sales department where a gentleman answers the phone at least acknowledging where he works but with no more friendliness than the girl.

Matt G.

11 de mar. de 2016

Every car before my MINI, I was afraid I was getting ripped off when I took it in for service. MINI of Peabody is trustworthy and professional when it comes to repairs and service. They let you know exactly what is going on and I never feel pressured to get any work done that absolutely doesn't need to be done immediately.

Chris

26 de feb. de 2016

We just purchased our first Mini at Mini of Peabody and it could not have been easier. The transaction was very fare and everyone was very friendly.

Scott C.

24 de feb. de 2016

I bought my first Mini Cooper in 2003 from Mini of Peabody. The buying experience and subsequent service experience were both stellar. After 13 years and 253,000 great miles in that Cooper, I've just replaced it with a 2013 Coupe S. Brought it to Peabody with a faulty blower and they not only took care to make sure that was fixed, they also replaced a second part when they discovered that it wasn't performing to spec. You can count on Peabody to take every step in making sure your MINI experience is as optimal as possible. And MANY of the people I first dealt with in 2003 are still there 13 years later. That says a lot.

Ken M

28 de ene. de 2016

Zack King was my sales person and he's the best! I love this dealership!

Ashley B.

28 de ene. de 2016

Very friendly staff and extremely helpful. thank you again for all you did for me!

Amanda

28 de ene. de 2016

Zack was very polite and helpful. As well Kevin G. They were very pleasant.

Jane

28 de ene. de 2016

My sales person was Nicole Cassetta. She was so professional and excellent at her job!!

Greg - mini fan

16 de dic. de 2015

Dealership is first rate and the service staff are spot on. Graham Thorne in particular is worthy of note and mention. Service is great and attention to detail is greatly appreciated.

Andres Salom

30 de nov. de 2015

Everytime i come to this dealership, i feel like home. the staff makes a really good job making sure of that. the quality of service offered here is none in comparison as the one in Boston for example. i dont know if it is the demographics, but the people in Boston really need to look at the costumer service model that peabody employs. The guys a peabody do everything they can to accommodate your needs and make sure that you are taken care of at the end of the day. Great job guys!!

Sylvia

18 de nov. de 2015

I loved my Madge from the moment I saw her on the lot to now a year later. Shes been dependable and just FUN to drive. I dont miss my BMW at all - especially at the pump. Thank you MINI of Peabody for making the buying experience and yearly maintenance experience great. You get all my business.

Neil

12 de nov. de 2015

Took my Clubman to Mini of Peabody for its regular service. This was handled courteously and efficiently and my car was ready when promised. I have always been treat well here. They are a very professional service outfit.

Teri

19 de oct. de 2015

Normally I dread going to a car dealership for service. This is not the case with Mini of Peabody. They have treated us extremely well since purchasing our car three years ago. They go out of their way to ensure our satisfaction. I do not think I would ever consider buying a car or having it serviced anywhere else.

Skip ArchieHowell Marcella

13 de jul. de 2015

I've had the past and current experience, over fifty (50) years of buying and having my vehicles serviced at several different auto dealerships, nothing compares to the Mini dealership in Peabody, Mass. From the purchasing through the servicing and everything in between they have been by far the best auto dealership I've ever dealt with. Sales staff, service staff , and especially their General Manger Gary King can't do enough to make you happy with your new purchased Mini Cooper. Thank You To Mini Of Peabody :-) :-)

Tbell3

28 de jun. de 2015

We recently purchased a used Honda at Mini of Peabody and couldn't have been happier with the whole experience. Rich Tran our sales adviser was friendly yet professional, and in a no pressure environment made buying this car a no brainer. I highly recommend Rich and really felt i got a fantastic deal. He followed thru on everything as promised and the whole dealership just had a real nice vibe to it. It was unlike any other car dealership, Need a new Mini or a top self certified used car like we purchased then see Rich. You will be happy you did and no we are not relatives. I was just really impressed with the treatment we got. Thanks Rich and thank Mini of Peabody! Tim Bell Gloucester

Shawn and Cat

2 de jun. de 2015

Rich Tran was an amazing sales person. When the car I came to look at sold right as I was pulling in he worked his magic and found me the car I wanted.

Jared

18 de may. de 2015

Great buying experience. I will be back! Awesome dealership.

Stacey

18 de may. de 2015

I really enjoyed dealing with Kelly Nobles, who was very helpful, courteous, and fun to work with. He was dedicated to explain the various features and attentive to my needs. Thank you Kelly! I loved it when he called and said "I have a car for you."

Eva

18 de may. de 2015

Best experience ever and we're old!! Knowledgable, forthright and friendy!

BobC

18 de may. de 2015

From Start to finish... Sales to Service... Friendly and Professional... Could not have asked for a better buying experience... We are on our 5th Mini and my wife wont own anything else... Rich Tran, our Sales Rep., could teach Customer Service ... John in Service is excellent... Communication via phone and email were quick, consice and acurate.These guys make you look forward to your next purchase.Do yourself a favor, go see Rich Tran at Mini Peabody for your next Mini... You'll know what I mean.

Alex

23 de abr. de 2015

I just want to say thank you to all the people of MINI of Peabody, especially Kelly Nobles for very professional and friendly service and help.

Justin B

23 de abr. de 2015

Kelly was very helpful and low-pressure. He got me in the car I wanted and kept me informed through the entire process. Pain-free purchase!

Jaxton

23 de abr. de 2015

Leased a hardtop-wanted the exact car I got-but wanted an armrest also. Apart from that a great experience.

armaggiore

13 de mar. de 2015

So excited about my new MINI, and the wonderful service I received. I've bought and leased in the past, and this was the lowest pressure, most pleasurable experience yet. I recommend to all looking for an awesome car and wanting to get it from pros!

Chris

24 de feb. de 2015

Please open a dealership in Maine! We love you guys! Thank you for everything!!

Happy New MINI Owner

24 de feb. de 2015

This was simply the most straight forward, fair, and honest car purchasing experience that I've ever had. At no point did I feel like things weren't straight foward or that I was being "tricked". I will be buying my next car here!

Candi

20 de feb. de 2015

Brian Twomey was great. Thank you for everything!!!

Ivan

13 de ene. de 2015

Mini has continued to provide a great car buying experience and to try and meet the needs of the customer. This is the 3rd purchase and all three have been processed easily in a low pressure, congenial manner. The repair department has proven to be a valuable resource whenever an issue would arise.

Mini Rookie

13 de ene. de 2015

We were not the easiest customers to deal with, flip-flopping on what we wanted quite a bit but Kelly took it in stride and was very patient with us! We really enjoyed working with him and everyone at MINI Peabody.

the_Hedgehog

20 de dic. de 2014

The salesperson, Rich, was amazing! He was very knowledgeable about the different Mini models and has been with Mini since BMW took over. There was no pressure to buy and he made sure I got a great discount. Would absolutely buy again from Mini of Peabody. I can't comment on quality of repairs, as I haven't needed any yet.

Eric A.

20 de dic. de 2014

The salesperson, Rich, was amazing! He was very knowledgeable about the different Mini models and has been with Mini since BMW took over. There was no pressure to buy and he made sure I got a great discount. Would absolutely buy again from Mini of Peabody. I can't comment on quality of repairs, as I haven't needed any yet.

Krista

13 de nov. de 2014

Dave Laurie was a pleasure to work with. He made the buying process easy and enjoyable.

Tina

13 de nov. de 2014

Dave Laurie was an awesome sales person. He helped me get the exact car I wanted, at a price I was comfortable paying.

Amy

5 de nov. de 2014

The whole process was handled well. Would highly reccomend sales person David Laurie!

Happy Motoring

5 de nov. de 2014

Good folks who know their stuff. Browsing encouraged. This is my second NEXT purchase from this dearlership.

Amy

15 de oct. de 2014

I love my new MINI. Everyone at MINI of Peabody was awesome to work with! Go see Dave L. when you're ready to buy!

Bill

10 de oct. de 2014

Everything about the experience was positive. Brian was excellent: there for all questions but never pushy. Most important, we love the car. And the leage terms were good.

Tennis Player

8 de oct. de 2014

I really like the MINI and Dave Laurie did a great job explaining everything!! I would buy a car here again.

Melissa

30 de sep. de 2014

I love my new MINI. Everyone was very helpful and curtious.

Rosalyn

10 de sep. de 2014

Mini of Peabody has a great vibe from the moment you walk through the doors. I was sold on the test drive. This car was fun to drive and stops on a dime. Staff was very helpful, with a team approach which I like. Answered all my questions about financing.

Baruch

10 de sep. de 2014

5 stars to eveyone. I'd recommend them to my family and friends.

Chet

10 de sep. de 2014

TREMENDOUS TEAM AND WONDERFUL BUYING EXPERIENCE!! MIKE CIANO AND MARK TALIENTO. TEAM IS A WINNER!!

Rich

10 de sep. de 2014

Dave was knowledgable and pleasant. I'd recommend them to anyone!

HONDAFIFTEEN

10 de sep. de 2014

Dave and Joel were completely phenomenal and very helpful!!! Best dealer ever!!! Thank you guys!!

Ru

10 de sep. de 2014

This is our 3rd MINI my family has purchased. We have been very happy with our overall experience.

Ruth

10 de sep. de 2014

What a great experience! So excited for my new mini! I will definitly recommend you to friends. Thank you! *Kudos to Dave, Kevin and Joel*

Peter

10 de sep. de 2014

I want to express my thanks to Gary King, Richard Tran and Mark Taliento for an outstanding customer service experience and attention. I love the 2013 Honda Accord Sport, and all the efforts to make the purchase and to understand the car.

Chris

10 de sep. de 2014

I give MINI of Peabody 5 stars. You guys are awesome. Thank you!

Happy Customer

10 de sep. de 2014

We bought our first mini over two years ago from Wayne. Our overall experience was great so we came back. Wayne is no longer here, but the service continues to be excellent. Very easy to do busincess with.

A mini for Dish

10 de sep. de 2014

Awesome service from my first contact via the phone to delivery. They picked me up at the train station and an hour and a half later, I drove off the lot with a plate, inspection sticker, full tank of gas and my cell phone connected to the blue tooth. Thank you Mike Ciano (salesperson), Bill Caffrey (sales manager) and Mark Taliento (finance manager). You all rock!!!

Luvbug24

10 de sep. de 2014

My experience was outstanding. MINI of Peabody made this fun and exciting. I will tell everyone how great it was and recommend MINI of Peabody wholeheartedly! Thank you!

Teresa

10 de sep. de 2014

Great, personal service. Mike Ciano was a delight to work with!

Ursa

10 de sep. de 2014

What a great place to buy a car! The selection was ample and all the people working here are helpful and kind.

Bradford

10 de sep. de 2014

I worked with Doug Currie on the lease of a 2014 MINI Countryman. He was direct and professional. I couldn't have asked for more in a transaction that needed to be settled quickly. I am very happy with the vehicle, warranty and service I recieved from MINI Peabody. It was Doug's personality and authenticity that really made the experience enjoyable.

adelaide20

31 de ago. de 2014

Last week I bought a MINI Countryman S ALL4. I traveled 20 miles to this dealer rather than the one 2 miles away for better selection and, as it turned out, service. Adnan, salesperson, and Kevin, sales manager, were thorough, straightforward, and responsive. They went out of their way to get a good price for my trade-in. No pressure to get extra add-ons at time of sale. Helpful in explaining car's features. All in all, a much better car-buying experience than most.

Zique

9 de jul. de 2014

I love my new MINI. Everyone at this dealership is awesome. Come buy your next car from them!

Sue

9 de jul. de 2014

Dave L. helped me with all my MINI questions and needs. I walked away happy with my purchase and would recommend him to everyone. Thanks again!

LBA

9 de jul. de 2014

My car was totaled and needed a new MINI STAT! Came in and everyone was amazing to work with. They went above and beyond. Would def. recommend Mike Ciano and MINI of Peabody to everyone! Thank you and I will be back! :)

Outdoor Enthusiast

9 de jul. de 2014

researched minis for about 2 months before visiting Mini of Peabody. From the time I walked in I knew w/o even sitting in one that this is the place for me!

Janet

9 de jul. de 2014

Came to the dealership after online review of a used Lexus on the lot. Luis was helpful, pleasant and informed as to my requirements for this car. If he did not know he would access the info quickly. I had a poor experience at a private, small dealership and was quickly transformed in this professional environment. Thank you!

BWright

9 de jul. de 2014

Came into the dealer and was greeted in a friendly manner. I was asked what I was looking for and was directed to Mike Ciano. He was incredibly kind. I was offered a selection of vehicles and was asked if I would like to test drive them. I did and I easily was able to find the perfect car. I am extremely happy with the car and the dealer. I never felt pressured to buy a car.

Emilio

9 de jul. de 2014

We enjoyed out relationship with David Laurie who was pleasant and honest.

Megan

9 de jul. de 2014

The dealership has been great to work with and made buying a CPO extremely easy. Thanks!

Scott

9 de jul. de 2014

Mike C and Joel helped me purchase my 2003 MINI. They were both beyond exceptional in their professionalism and handling my transaction again. They made the buying experience enjoyable.

Cara

9 de jul. de 2014

Mike Ciano was great, very patient - thank you!!! Love MINI of Peabody

Buzz

9 de jul. de 2014

David Laurie is a pleasure to work with. Awesome place to buy a car.

Tom

9 de jul. de 2014

Bought a used car from this dealership and everyone was awesome to work with!

Ellen

9 de jul. de 2014

MINI of Peabody was an awesome place to buy a car. I'd recommed them to my family and friends!

Sandra

9 de jul. de 2014

Very happy with the purchase of my 2014 mini from Mike Ciano. This is my 3rd mini purchase at Mini of Peabody.

Sail Fast

9 de jul. de 2014

I am in commission sales, yacht broker, and everyone I met or delt with has been great. Dave, Kevin and Elvin all knew the cars. Very straight forward process.

MINI4Life

9 de jul. de 2014

all of the associates I met were very friendly. Mike C., who sold me my mini 2014 Hardtop, was very knowledgable and helpful. He sold me exaclty waht I was looking for. He worked with my crazy schedule when it came to appointments. I will recommend Mini of Peaboyd in a hear beat!! Thank you Mini of Peabody and thank you Mike C.

Geraldine

9 de jul. de 2014

My salesman was Mike Ciano. He was very pleasant - answered all my questions and we finalized the deal in a timely manner - the sooner to drive away in my new mini!

Budman

9 de jul. de 2014

Great buying experience. Very informative, pleasant and knowledgeable. My sales person was Mike Ciano.

tall girl, small car

6 de jun. de 2014

Mike was extremely helpful with my first car buying experience. He communicated great between me and both my parents. My MINI experience was fantastic! Everyone was very acoomidating to my crazy schedule!

Suzanne

6 de jun. de 2014

I'd recommend this dealership to my family and friends. Awesome job guys.

Mini Countrywoman

6 de jun. de 2014

Would recommend this dealership to everybody - friendly and efficient!

Jared

6 de jun. de 2014

Mini of Peabody is a great place to buy a car. Awesome sales staff.

Joe

6 de jun. de 2014

Great dealership, Wayne was the best. Wonderful buying experience.

new mini fan

6 de jun. de 2014

Mike was pleasant and professional the moment we walked through the door. He explained everthing clearly, and was very patient with my questions! We took a long test drive that gave me ample opportunity to drive the car in a variety of settings. His professionalism was consistent throughout the entire purchase process. Mike was efficient, friendly and truly wonderful. You should probably give him a raise.

Ronald

4 de jun. de 2014

Wayne was wonderful, very helpful, very competent!!

Jessica

4 de jun. de 2014

Great services and sales from fellow MINI enthusiasts. Always a great experience!

Bill

4 de jun. de 2014

Sales person was excellent!! I love this dealership!

Lisa

16 de may. de 2014

Ryan was the best! He made it easy, fun and pleasant! Totally professional.

Mini love

14 de may. de 2014

Mike Ciano was our Sales Rep and he was EXCELLENT! He spent over 3 hours with us on a Saturday, going over all the different options available, showing us a range of equipped mini's and never once rushed or pressured us. Since the number of options seemed overwhelming with our first mini purchase, we couldn't come to a decision that day, so Mike continued to search for cars with the specific options we wanted throughout the week; he followed up with numerous emails and answered all of our questions. From start to finish, Mike exuded a high degree of knowledge, patience and professionalism and ultimately, he found us exactly what we were looking for. On the day we picked up our mini, Mike even spent another couple hours with us going over all the functions of the car and we left fully informed of everything. I would send anyone I know to Mike and cannot say enough great things about him. You can tell he truly cares and enjoys what he does, and that makes all the difference!

chris

7 de may. de 2014

i send three times request whit stock# on car which i interested still no answer?

Ting Tammy

7 de may. de 2014

sales rep was great and described all the features.

Mini 2012

7 de may. de 2014

The experience was exactly what I had hoped for. Easy, honest and with a cool factor!

2014 MINI

7 de may. de 2014

3rd MINI from Peabody. Great sales team and service team!

Roy

7 de may. de 2014

All staff membors made me feel related during the entire purchasing process. At no time was I made to feel like i was being taken for a ride. I was treated as the most important person in the building. Elvin Guzman took me through the process with ease. He was very profesional in his dealings with me.

Mini Motorer

7 de may. de 2014

This was a very pleasant car buying experience. I have been a loyal Mini owner, and will drive to Peabody from now on for all my Mini needs.

Tom

7 de may. de 2014

Love this place. Awesome staff and product. Can't say enough good things about these guys.

MINI Admirer

7 de may. de 2014

after waiting at lease 10 years for a mini, Ryan (and Elvin) made it happen! Very nice young men - no pressure just patient and good advice. Thanks so much. - Mary

Joanne

7 de may. de 2014

Excellent experience with Mini of Peabody. Prompt, courteous service during the purchasing process. Brian Twomey (sales) and Mark Taliento (business manager) made the transaction simple and enjoyable. Recommend with out reservation! :)

Mark G

7 de may. de 2014

Loved buying my car here. Awesome staff and product.

John

7 de may. de 2014

Great buying experience, I'd recommed them to my family and friends!

A MINI Lover!

7 de may. de 2014

Awesome car salesman. He made me feel calm. Looking foward to all MINI Rallies!

ASP

25 de abr. de 2014

I had an outstanding experience at mini of peabody. Stress free and informative. Tarra was wonderful.

MINI BUYER

25 de abr. de 2014

Bought my used car from MINI of Peabody and I'd recommend them to my family and friends.

Suzy

25 de abr. de 2014

Easy buying process. Ryan our salesman was easy to work with, and made the process quick and easy!

Dully

18 de abr. de 2014

Great experience at MINI of Peabody. I'd recommend them to anyone!

Stefani

18 de abr. de 2014

Very courteous. Deal was smooth. My 2nd MINI. I am loyal to MINI of Peabody and Mr. Altavilla. A.K.A. Wayne

Victor

18 de abr. de 2014

Awesome place. I'd recommend them to my family and friends.

Adam

18 de abr. de 2014

Luis was fantastic. Went out of his way to make a great experience. Thank you!

Andy

18 de abr. de 2014

Simple, easy, friendly and a great deal. Will recommend to all my friends!

Larry

18 de abr. de 2014

The experience I had here was outstanding. Mark and Brian were straight foward and honest. I would absolutely recommend anyone to shop for their next vehical here.

MINI

18 de abr. de 2014

Luis and Ryan were really nice and easy to work with!

Ecstatic Customer

18 de abr. de 2014

My experience with this dealership and my sales person Mike was flawless. I purchased my new Mini without the usual pressure and anxiety I have experienced with other dealerships. I am on cloud-9! Great dealership, great people, great car!

Rick

18 de abr. de 2014

We had a great car-buying experience. Very easy. Recommend them to anyone!

Green Park

18 de abr. de 2014

went in to ask questions - left with a car. The whole process was very easy. this is my 3rd mini and have had all great experiences when dealing with mini of peabody.

Laura

18 de abr. de 2014

Great buying experience. Luis made the experience easy and pain free. I would recommend the dealership to any friend or family.

Kristin

18 de abr. de 2014

This place is awesome. I'd recommend it to my family and friends.

VMAN

18 de abr. de 2014

Bought a 2014 mini countryman. The full buying experience was excellent with knowledgeable and not pushy people. This is teh way car buying should be. Highly recommend dealership. Please talk to Adnan Usman if you go there to buy a mini.

Bmatty817

18 de abr. de 2014

Walked in and knew what I was looking for. Ryan the sales associate was phenominal and personable (not the used car type) and helped me get in my new car in two days. Fast speedy service. Highly recommend.

Nancy

18 de abr. de 2014

Adnan Usman was an exceptional salesperson. I would highly recommend him.

Humberto

3 de abr. de 2014

If anybody is looking for a mini, please go and talk to Rich Tran! He is the man to go to. He did not sell me a car. He helped me buy one;-) Life is good

Blk Jetta

27 de mar. de 2014

I had a really nice experience buying my used car from mini of peabody. The process was quick and the staff is friendly and helpful.

Finally a mini owner

27 de mar. de 2014

David Laurie offered assistance through the process and it was positive, easy and we leased a new car.

Laurene

27 de mar. de 2014

I'd recommend them to my family and friends 100 times over!

Erin

27 de mar. de 2014

Had a great experince - they listened to what I was looking for and then found a car that met all my specifications, and for a great price. The employees here communicate well and quickly - great service!

Steph

27 de mar. de 2014

Whole experience went smoothly. Didn't feel pressured to buy like I have at other dealerships. Was treated with respect and given a fair price on the car I wanted.

Lee

27 de mar. de 2014

Awesome experience at MINI of Peabody. Couldn't be more happy.

Small person who loves small cars

27 de mar. de 2014

The overall experience was excellent. I worked with Wayne who was extremely patient and knowledgeable about the inventory. As someone coming in with not many specifics, he helped me navigate through the choices and explained everything clearly and with patience. I couldn't recommend this dealership, and Wayne as a sales person, more.

LuLu

27 de mar. de 2014

Second time at this dealership and working with Luis - As nice of an experience as buying a car can be.

Heather

21 de mar. de 2014

Needed to upgrade my mini hardtop to a bigger model before out baby was born. MINI of Peabody was the second MINI dealer we visited because the first one provided us with a much more stressfull experience. We were able to find a better match for us than the other dealer could find, with all of the features we were looking for-and at the price we needed!

MINI Owner

21 de mar. de 2014

I really enjoyed buying a car at MINI of Peabody. Everyone was great!

Lori

21 de mar. de 2014

I love this dealership! Awesome customer service and the buying process was so easy!

Josie

20 de mar. de 2014

MINI of Peabody is a great place to buy your next car.

Dave

20 de mar. de 2014

Great place, very helpful and informative. I'd recommend them to anyone!

Dana

20 de mar. de 2014

I love MINI of Peabody. I'd recommend them to my family and friends!

MINI May

17 de mar. de 2014

Adnan, my motoring advisor, has been phenomenal in helping me navigate through my options as a foreigner on a visa leasing a new MINI. He provided professional, timely service so I am at last reunited with MINI.

Bob

17 de mar. de 2014

I can't be more statisfied. Great people and product. I look forward to a long lasting relationship with MINI of Peabody and the staff.

MINI Owner

17 de mar. de 2014

I had a very painless buying experience. I love this place!

Mike

17 de mar. de 2014

Luiz Velasquez is the best!!! Excellent customer service.

Ann

13 de mar. de 2014

We came up to see a car we found online. The price and quality were higher than expected. But we were unable to walk away. Everyone we delt with made us feel confident in the decision to purchase this car. The price was higher than planned but the quality made it valuable.

ecsoteric

12 de mar. de 2014

Shopping is easy in well designed showroom. Excellent website for easy browsing of inventory. Sales process was smooth and continuing service is always trustworthy.

Doug

12 de mar. de 2014

Wayne at MINI Cooper Peabody made the purchase process a pleasure. His thorough, informative and helpful. No pressure, no problems. Thanks Wayne!!

Rith

5 de mar. de 2014

MINI of Peabody provided us with great customer service. Everyone was very friendly and they didn't make us feel we were waiting their time to look and text drive the car. They also weren't pushy like other dealerships. Overall our experience at MINI of Peabody was fantastic. I would recommend friends and family. Ryan was also fantastic and very friendly, made up feel comfortable with whatever we had questions about. We felt more like he was a friend than a dealer whose trying to sell their car. He was very helpful.

New MINI Owner

5 de mar. de 2014

Ryan was awesome!! Love my new MINI - great customer service - really easy transaction!

Deanne

5 de mar. de 2014

MINI of Peabody offered me exellent service! I would recommend them to family and friends!

WCT

1 de ene. de 2014

Louis was awesome. Took the time to answer all my questions, but didn't waste my time. One of my pet peeves with most dealers is they have you sit around forever waiting to get the right car "talk to my manager" or other hassles. In my searching, I walked out of two different dealerships because of this failure to treat my time as valuable. Mini of Peabody did none of these shenanigans. They were awesome.

bridgetteb

22 de dic. de 2013

I was in just after Thanksgiving to search for my absolute first car ever! (Congratulations, me!) I had my boyfriend, and my trusted car expert best friend with me throughout the whole process, not that I needed them! I searched around for a while, and was about to settle for a Toyota or Honda, when my boyfriend reminded me "YOLO." I have wanted a Mini Cooper since I was a little girl. Why not?!I happened upon Mini of Peabody somewhere in my search, and sent a few very prompt, helpful emails with Wayne. I have to say, he is the most efficient, knowledgeable, FRIENDLY, and trustworthy salesman you could ever hope for. He was patient with me, and even drove my car down the road to a place of my choosing for a pre-buy inspection. He made sure the car was completely fixed and shiny and like-new before I drove it off the lot. Wayne was so helpful, and so far, I absolutely LOVE my car. He made sure I was very confident in my purchase, and is always a text message or an email away. Once I signed the paperwork, he didn't disappear. Wayne is there when you need him, even though he is surely drowning in clients eager for his 5-star customer service!! For right now, my little Chili Red 2008 is the absolute perfect fit for me. I could not be happier! Thank you so much, Wayne!

christophermdevine

18 de oct. de 2013

Overall Getting a new car can be stressful, thankfully it wasn't for me. Ryan Turner was my sales guy and did a great job, no BS. Yes you want the most for a trade in, and want to pay as little as possible, getting to a comprimise with the dealer's price. Ryan was a straight shooter, and I would deal with him again if I bought another mini. no pressure to buy the extras. Ever see "Fargo" where the customer filps out over the "tru-coat" getting spring on him? nothing like that here, want a Mini, get it from these guys.

JohnCRobinsonJr

13 de sep. de 2013

I was looking for a used convertible. I saw a 2006 Mini Cooper S sitting outside the dealership. I went in and talked to Wayne Altavilla.Wayne and the rest of the staff were very friendly. The transaction was very easy. I was treated fairly on both the price of the car and the price for my trade. Financing was effortless.The dealership did about $2000 worth of work to the car after we made the deal. They did not charge me for this work. Several days after I bought the car the battery died. The dealership took the car in on a Sunday morning, gave me a loaner, and replaced the battery at no charge.I have been back for service one more time. The receptionist, the service writer, and the rest of the staff were great. Service was preformed quickly while I waited. The waiting areas are comfortable and stocked with drinks and snacks. Wifi is availableI would recommend Mini of Peabody and Wayne Altavilla

annab3

31 de ago. de 2013

Although the $100 Mini of Peabody offers for every referral is tempting, I cannot in good conscience recommend this dealership. There are countless dealerships in the area, go to any of them or buy from craigslist or ebay! The customer service here is atrocious. I recently purchased a 2013 Mini and told my salesman, Luis, that I worked for the government and would be stationed in Europe starting in April, which is why I wanted the Mini because its practical for Europe. Despite stating this, neither Luis nor the finance staff thought it important to tell me that Mini would not let me take the car abroad if I still owed money. I have to refinance through USAA because they will allow me to take the car overseas. When I told Luis I was upset that I wasnt told this initially he replied that I never said I planned to take the car with me because otherwise he wouldnt have recommended I finance through Mini or that I even buy the car. His response is a lie. We had conversations about why I thought the car was good for Europe and yet he didnt say anything. Unless he didnt listen to anything I said, theres no way he didnt know I was taking the car abroad. He further told me, Common sense dictates that [I] had all the details worked out about my move to Europe and whether I could bring the car. As nice as it is to not only be lied to, but to also have the salesman question my level of intelligence, which is the basis for sound customer service, I would think common sense should dictate that when I say I want to bring my car abroad, and the salesman knows it violates the loan agreement, I should be told. Further, Luis made no attempt to rectify the situation no offer of lets look into other financing options he just lied and insulted my lack of common sense. I reached out to the sales manager who apologized for the inconvenience and asked to speak to me about it over the phone the next day. I gave him my number and available times; I also said I could call him if it would be more convenient and to let me know. I received no response and no phone call the kind of stellar customer service one expects after purchasing a $20,000+ car.I cant speak for all the salespeople, but I had a horrible experience. I was misled, lied to, and then ignored. I recognize my situation doesnt apply to many people, but car buying can be stressful enough as is without having to worry whether the salesman is even remotely concerned about your interests after you sign the loan. Again, they were very nice while I was buying the car, but once I signed the loan the wheels pretty much fell off the customer service wagon. If you dont care about customer service or being treated with respect then I suppose its fine to go here. Personally, I do not recommend buying a car from this dealership and if you do I hope for your sake nothing goes wrong because then youre screwed.

emtg7628

24 de ago. de 2013

Just bought my first MINI and was very happy with the service received at MINI of Peabody. Wayne was personable and thorough - he followed up via phone and email (without hounding me like some dealers!), once he found a car that suited my needs with price and package, he gave me a comprehensive tour of the vehicle teaching me about every single button, latch, etc. I'm thrilled with my new purchase and would recommend this dealer friends.

AaronDoherty

20 de may. de 2013

I went to several used car dealerships looking for a cooper s in my price range, but couldn't find the right one or a salesperson that knew anything about the car. Went to MINI of Bedford (NH) where the staff knew their product, but didn't have the car I was looking for. The MINI dealer website put me on to MINI of Peabody and the online inventory suggested that there might be a car for me there. Turns out there was.Wayne was a top-notch sales person from the beginning. He had the answers to all my questions and, since his personal car is a MINI, Wayne had more insider knowledge than any other sales person I talked to. Wayne really saved me on the financing. I had planned to go through a credit union with a co-signer but their offer turned out to be not as good as I'd hoped. Wayne processed my app super quick and offered better terms than I could have expected. Awesome.I just picked up the car today. Loving every minute. Big thanks to Wayne.

JR333

29 de mar. de 2013

This is for anyone interested in buying a Mini Cooper. I've purchased my 2012 Mini Cooper through Mini of Peabody. This has been the best experience when purchasing a new vehicle that I have ever had. Mini of Peabody has the best sales team accommodating in every way and their service is outstanding tooWhen purchasing a new or used vehicle there is a lot to consider the price and support of all involved is always concerning to me At Mini of Peabody, from the start of my purchase to the day I took delivery was nothing less of effortless pleasant experienceSince owning my Mini and bringing it in for service has continued to go above any standard I've ever experienced in other dealerships At Mini of Peabody they all work as a team to be sure the customer is satisfied from the purchase of their vehicle to the service as the years pass by BMW is considered a luxury car and most people have a false sense that because of that you should be treated with the utmost courtesy wherever you go. However, I did shop around at other BMW Mini dealers and found that untrue, almost to the point of general rudeness of the sales staff, that seemed to just want the quick sale Very unsettling to me to be treated with the idea of cant you make a decision "NOW" Purchasing a vehicle takes time and no one wants to feel like theyre under the gun to buy At Mini of Peabody time is endless and no pressures at all to purchase any vehicle until youre ready. The sales team is knowledgeable and helpful through the entire process whether purchasing a new or used vehicle, it doesn't stop there either. The Service Advisors are there to be sure your vehicle is running efficiently from the day of purchase and everyday thereafterIn closing, clearly the choice is Mini of Peabody the beginning and end of your search Happy Mini Owner...Thanks Mini of Peabody!

marcuszampol

22 de mar. de 2013

It almost felt like I wasn't buying a car from a dealer. Having purchased several cars from dealers in my lifetime, this was a one of a kind experience. They treat you exceptionally, like you're a normal person. Sam did a phenomenal job of matching my needs and wants with the perfect style/car for me. I will not only recommend friends/family looking for Mini's to Mini of Peabody, I will also recommend Mini of Peabody to anyone I know looking for a car. This experience gives me a whole new outlook on buying a car from a dealer and I will be sure to visit them again when I'm ready for my next one.

JessicaFarnsworth

3 de mar. de 2013

I have been very satisfied with my car buying experience at the MINI of Peabody Dealership. This is the third time I have bought a car from them. The staff were very friendly, patient and responsive to my requests and questions. In particular, I worked with Wayne Altavilla when purchasing my last two vehicles. He was professional, genuine, and friendly. Wayne seemed interested in helping me find the best car for me and worked hard to ensure that my car buying experience go as smoothly as possible. I was able to get a good deal on the cars and have been extremely happy with them. I would highly recommend MINI of Peabody and Wayne Altavilla if you are interested in buying a MINI.

Kurtster

16 de feb. de 2013

It's rare when you have a dealer that consistently does everything right. The guys at MINI of Peabody made buying a new car so fun and easy that I found myself stopping by there whenever I was in the neighborhood just to say hi. They treated me well, figured out my interests and helped me get exactly the customized car I wanted. they responded courteously to all of my detailed requests before and after the purchase. This was hands down the best car buying experience I've ever had. Everyone knows me by name there now and it's because of the rapport they built with me rather than because of any problem. MINI of Peabody even hosts car rallies for their customers. They've certainly earned a customer for life with me.

Rigormootis

1 de feb. de 2013

The salesman Wayne that I worked with was pleasant and genuine. He never tried to sell me anything I didn't need but helped me purchase the car that I wanted at a price I was happy with. If you go to Mini of Peabody I highly recommend you ask for him. My overall experience was excellent and I expect it will always stay that way if and when I should need service.

brianlforget

23 de ago. de 2012

I walked into the dealership interested in a Mini, but not sure. After spending time with Luis, I was won over to the brand due to his extensive knowledge about the cars. He was easy to deal with, and not the least bit pressuring. I ended up buying the car because I was so excited about and loved the car....Luis didn't badger me into buying a Mini Cooper S Countryman All4, he just sold me on the car and let me take my time. Hands town, easiest car buying experience of my life. I will buy more cars at Mini of Peabody, and hopefully Luis!

mininjma

13 de jul. de 2012

This was our first purchase of a Mini, but we have purchased many cars over the years. Wayne and Mini of Peabody provided the best car buying experience we have ever had. We are thrilled with our new Mini Countryman and Wayne provided expert, valuable, low-key advice on our purchasing options (e.g., various models, options within a model). We are not ones to make rapid decisions and Wayne was patient and supportive as we worked through the process of deciding which car and which dealership to choose. Wayne and the dealership overall are professional and friendly. One could not ask for a better car buying experience and the Countryman is just a wonderful car. We are telling all of our friends and anyone who stops to look at the Countryman that they should buy a Mini and that when they do, they should buy it from Wayne at Mini of Peabody.

seawolf53

2 de jul. de 2012

This is the third Mini I have purchased and the second from Mini of Peabody. Both Luis and Brig did a gtreat job together, They worked with me through my indecision on whether to buy or wait for a 2013. They gave me an good price on my trade in and gave me all the time I wanted on a test drive. In fact they let me re-test the car the day before it was to be delivered because I wanted to make sure I was ok with a regualr Mini instead of thenTurbos I had had before. No high pressure sales (guess they didn't need to as this was the one of the last 2 or 3 Roadsters in New England). But the icing on the cake as that Luis delivered my car to my house on a Friday afternoon. We went through all the paperwork on my kitchen table and went through the car in my garage. Now what could be better than that... I'll tell you... the enjoyment I am getting out of driving my new Roadster... It's the best !!!

johngalinato

29 de may. de 2012

MINI of Peabody is a first rate operation. Dealing with Kevin and Evans was a pleasure. They are friendly (took an interest in my business) prompt (returned emails instantly) and honest (made quick estimates and backed up their word). I will buy my next MINI from MINI of Peabody even though I live quite far from Peabody.

kristik

17 de abr. de 2012

Brig was very easy to talk to, very professional and fair. Mike was very friendly and made the purchase paperwork very easy. I would definitely refer a friend here!

Erica524

28 de feb. de 2012

Went to test drive Mini Cooper Countryman. Everyone who we encountered working at this dealership was very friendly and very helpful. The amenities at the dealership were also exemplary, which is important if you are planning on using them for service and potentially waiting there for service to be completed. I am not ready to buy at this time, and I did not feel any sales pressure at all. Would definitely go back, and would consider purchasing from this dealership.

Lil guy

27 de feb. de 2012

From the moment I walked in the showroom I was sure I was going to have great experience ! Mikes knowledge of 2012 Clubman was astounding....every feature was explained in detail . I was sold on my test-drive....the rest of my transaction was just as great as had hoped because I Wanted this car!! All staff was friendly and courteous ...top notch sales man. Thanx Mike! Motor on, Robert

Danegirl

24 de feb. de 2012

I cannot say enough good things about Mini of Peabody! I bought my first MINI with them when they first opened in 2002. I have enjoyed ten years of Motoring with that initial purchase. I just drove home a new MINI last night. I leased this time with Mark. What was amazing to me was that Brig was still there! I recognized him from the first location. Both Mark and Brig were incredibly accommodating, non intrusive, kind, friendly, knowledgeable and patient. When it was time for a new car, there was no question where I would be going. I would highly recommend MINI of Peabody to anyone. And I live in Boston proper.Thanks guys!!!!See you soon!Dana

a;sldkfjgh

6 de feb. de 2012

I bought a Mini in 2008 and had nothing but problems with it. The salesman told me there had been some damage to the vehicle because it was dropped when they took it off the boat. He "assured" me it was purely cosmetic. I had to replace the clutch almost immediately. Tires were never right and the tire moniter system constantly detected a problem. The service department told me that was because every time I hit a bump I was knocking air out of the tire. What, is that a joke?? The sunroof constantly squeaked. The heater didn't work right. Air conditioner was warm. The most recent problem was the timing chain that went at about 30,000 miles. I went to sales to look at a new one (convertible) and the salesman brushed me off because all he had were standard transmission vehicles and obviously in his opinion women are not interested in them. I finally traded it for an Audi and discovered in my carfax report that the "cosmetic" repairs Mini "revealed" to me included replacement of the frame rail and that the damage was caused by a front end impact accident with another vehicle. This dealership lies and their cars suck.

NHminiman

12 de ene. de 2012

My friend and I went to visit the Peabody Mini dealership and we were extremely impressed. We were kindly greeted by Evans and he explained the ins and outs about everything Mini. He was an extremely nice guy and who knew everything about the cars and was honest and truthful. We each were able to test drive a mini and it was amazing. Then we asked Evans if he could take us for a test drive to show us what the car was capable of and boy were we impressed. Evans made me feel at home and relaxed, and did not once pressure me to buy a car. This was an extremely enjoyable experience and I highly recommend you ask for Evans if you decide to go to Peabody Mini... you will not regret it.

esherr

7 de ene. de 2012

The dealership is run in a professional yet a friendly and helpful manner. Kevin Barkhouse assisted me in my current purchase as well as my previous a year ago. Without Kevins assistance I would not have known how to order my options while saving money at the same time. I got all that I wanted as well as a great price. I highly recommend Mini of Peabody withot reservation

spinoza

16 de nov. de 2011

This dealership is one of the main reasons I decided on getting a MINI. I had never owned a MINI before but was curious and decided to check them out. I wasn't disappointed. MINI of Peabody is in a gleaming new building that reflects well on the cars that are on display. The staff are professional but informal and friendly, and they quickly responded to my interest in knowing more about MINIs and in test driving one. I had decided that same day to buy a new Coupe, in no small part due to their excellent support in my making a decision to go for a MINI. At no time did I feel pressure or assertive sales tactics, the staff addressed my questions honestly and directly. Probably more than any other car, there are a thousand possible variations and options when purchasing a MINI, so it's really important that a dealer assists in understanding your needs and interests in owning a MINI. It certainly is a car with personality, so this needs to be taken into account when finding the right fit. Once I decided to purchase a Coupe they had on the lot, the process leading to my driving away with the car couldn't have been easier. MINI of Peabody quickly and effortlessly put the sales documents together, they even picked me up after work to finish the sale and take ownership of the car! Even after the sale was completed the spent a lot of time patiently going over all aspects of operating the vehicle and in making sure I knew how all the vital functions worked. It was pretty obvious, by the time I drove away with the MINI, that the dealership regarded the sale as only the beginning of a long-term customer relationship as a MINI owner. I couldn't recommend MINI of Peabody highly enough, it's a sharp operation. And besides, is there any other car as fun to drive?

dgainsboro

2 de nov. de 2011

Best auto purchase experience to date and I have purchased over 25 vehicles in my life. From the moment I walked into the dealership to the delivery of my new Mini it has been a first rate, fair and fun experience. My sales advisor was Mark Foresta. He did a great job of helping me to spec th vehicle I wanted and Shepard my vehicle through the manufacturing and delivery process. When my Mini arrived he walked me through the vehicles important features and has done a great job of following up after the sale.Joel Mesiti handled the financing and made me aware of favorable programs that came into place after we reached our initial deal. Because of an original purchase/ delivery snafu (not of Mini of Peabody's doing) I got to work with Brig Currie, the sales manager. Everyone of these guys was professional, user friendly, honorable and efficient with my time. I cannot say enough about how great they have been to deal with. Their passion for their work comes through in each phase of the purchase transaction. I actually look forward to my first experience with the service department to see if the quality of the experience is maintained.If your in the market for a new Mini, Mini of Peabody should be top on your list.

Melinda

26 de oct. de 2011

I was looking for a new car and went to Mini of Peabody. The process was not difficult and Mike was very knowledgeable and helps me through everyting...from financing to everything in the car when I picked it up. I will go to him when it is time for a new one.

The Cook Family

24 de oct. de 2011

Dealer facility was top notch. No hassel bargaining. Sales person knowledgable and goes out of his way to please. Used car manager and finance manager very informative.

artguy

23 de oct. de 2011

I've been a customer at MINI of Peabody since 2003, when I purchased my first Cooper S. I live in Quincy, and at first balked at the distance to the dealer. After a very brief visit to the "other" MINI dealer in Boston where I was treated quite rudely, I met my motoring advisor Joel Mesiti. Little did I know this would be the beginning of the best relationship I have ever had with a car dealership - period. Everyone here is friendly, considerate, and ready to address any and every need you may have. Car ownership is never a perfect experience: Sometimes things go wrong mechanically, or you have an emergency arise (like a smashed drivers side door on a Saturday morning!) If I have ever run into a problem, these guys have taken care of it quickly and correctly. When that window glass was smashed, I was at the dealership an hour later (remember this is a Saturday) and they had my window replaced within an hour.gary King has a top notch service staff, and they too always take the time to be sure your MINI is repaired or serviced properly. The few times I had a service issue, gary immediately took any worries off the table, providing me with alternate transportation as long as I needed it. They even drove my car from Peabody to my workplace in Framingham after a repair was completed, as I had no way to get there to retrieve my car (the loaner was being used by my wife)I have just taken delivery of MINI number 5, a 2012 Cooper S Coupe. I placed my order with Joel in early July. The car was scheduled and built in late September, and delivered to me the second week of October. Joel had become the Finance Manager during this period (Congrats!) and he handed me over to Motoring Advisor Mark Foresta. Mark followed my car along the path from Factory to dealer, and kept me updated along the way. If I came up with a question about the operation of the car (like how the new H/K stereo worked) he would promptly email or call with an answer.When the car came in, he emailed a picture of it just off the truck! They had it ready for me a few days later, and I'm happily motoring! In fact, it was tough to get out from behind the wheel to take a moment to write this.Bottom line - MINI of Peabody have treated me like I am an extended member of the family. They share in the enthusiasm new car buyers have (especially MINI buyers - we are quite unique in my opinion!) and they genuinely take care of you from sale to service and sale again (you WILL be buying another MINI - trust me!)I cannot recommend them highly enough!

tgold1234

20 de oct. de 2011

some weeks ago i went into mini of peabody to test drive the mini countryman base. after the sales guy mark asked me when i was buying and i responded in a month or two, he quickly handed me off to the new guy Sam Duff - it wasn't a good feeling but i went with it. between the new sales guy and the sales manager, i felt very pressured to take the deal presented since this is a deal according to them "no one gets". under great anxiety i gave a $1,000 deposit. after leaving the dealership another dealership contacted me (i had contacted them earlier)and said that they would beat the deal substantially...so i went to the other dealership (can you blame me?), the next day, and sure enough they did beat my deal by a lot. so i called sam at mini of peabody to give him the opportunity to at least match the better deal...he said he could do nothing (i didn't have to call but thought it was the considerate thing to do). i then told sam that i was canceling (this was the next day) the deal and wanted my deposit back. to make a long story short, a week of games ensued..no one at the dealership would return my calls (kevin sales advisor, kim finance dept, nor even her boss) and when i finally got sam on the phone he said "oh, you want your deposit back?", later in the week the sales manager said "it's our policy to refund deposits but what if i don't?" (i couldn't believe what i was hearing) i went on to tell him that he would be breaking the law and that i would call the attorney general's office, etc. anyway, after a week had gone by of games and my refund not processed, i called and headed to the dealership. brig seemed genuinely disappointed (understandably)and sam seemed okay (apologizing in the showroom for the deal not happening)...little did i know i was being setup as i followed sam to the corporate location in peabody where sam went in to get my refund, he tapped on my passenger side window, handed me the check and then went on a very sarcastic and vindictive tone insinuating that i knew exactly what i was doing, that i wasted five hours of his time (was only there for 2-3), and how he was "so happy" for me (repeatedly saying that)...i couldn't believe at the ambush that Sam had planned for me. i was so upset i went right into corporate and complained to the comptroller, since the owner Waugh was not available. i did get a call from Brigg apologizing but still waiting to hear from corporate. i am an existing customer of the ownership groups's terrific acura dealership and absolutely rave about their people and service. also i've heard great things about mini of peabody's service, but the sales tactics of mini of peabody were so disgusting, i still feel anxious and stressed about the entire situation. Sam Duff should be ashamed of himself and i hope nobody has to endure the horrible time that i went through. i will update if i hear from the ownership group. UPDATE 10-28-11: Received a very nice apologetic letter from the GM of Mini of Peabody, assuring me that my concerns have been addressed and that I would be treated right should I ever decide to bring my car in for service. I appreciate the gesture.

MSE

6 de oct. de 2011

Having to deal with the whole car dealer/sales scenario was one thing we were not looking forward to when it came to buying a new car. But the folks at MINI of Peabody were friendly, helpful and respectful. Every phase of the car buying process was fast, easy and painless. Our sales person (aka motoring advisor) was knowledgeable, helpful and willing to stay late to help make the sale and make sure we knew all about the features of our new MINI before we drove it happily away!

seamuis

17 de ago. de 2011

Most enjoyable car buying experience of my whole life (this is my 11th car). I'm used to the tried and tired: "what will it take to put you in this car today..." or "let me talk to my boss..." and the classic "oh, you need the extra bumper fluid at a price of one kidney..." All of these were delightfully absent in Mini of Peabody's approach.I'm one of those people who doesn't just threaten to leave a dealership as a tactic if I'm not happy with how things are going, I literally do get up and walk. What I'm trying to say is, I'm a tough customer and I don't react well to bullying or shady sales tactics. As it happens, I brought my game face for no reason. This was pleasantly, unlike any other auto purchase I have ever made.I walked in on a Sunday afternoon, and was allowed to walk aruond the lot and inside the dealership looking at cars for what I perceived to be the exact right amount of time. When I was approached by the greeter, he wasn't imposing, merely asking if I needed anything. I asked to speak with a sales person and one immediately appeared (Evans). I had his undivided attention (save for a few handshakes here and there with returning customers). At no point did he try to put me into a car I was not interested in. At no point did he badmouth the competition. When talking about the cars I was comparing to the Mini, he engaged in a fair discussion of the ups and downs of Mini ownership as compared to the other cars I was looking at. It was not just "attack attack attack," and "close close close." I spent a couple solid hours with him and left the dealership, having not once broached the topic of putting down a deposit, signing any papers or anything. It wasn't "no pressure" per se, it was that they were sensitive to the fact that I was not at deal-making stage yet. It was pretty obvious from the traffic there that these cars were selling themselves, so I didn't feel a whole lot of "quota pressure."Having made up my mind to go forward with a purchase, I returned on Monday night with the vehicle that I was looking to trade. Evans (salesperson- AKA "Motoring advisor") came in from a day off to work with me. Sure, he didn't want to miss the sale- but still and all- it was his day off. The actual deal-making piece, though fraught with compromise was short and painless. I got what I needed for the trade to make the deal work, and the price of the Mini was pecked away at to a satisfactory degree for both sides. Financing was arrived at through the dealership at a rate lower than my own bank could offer (and I have excellent credit). Props also to Joel Mesiti for running the numbers a dozen ways to make it all work out equitably. The Business Office is flexible and responsive.I picked up the car the next day, and though I bought the entry-level vehicle with precious few bells and whistles on it, Evans spent over an hour making sure I understood all the on-board systems and helped me set up my vehicle preferences in the computer and integrate my phone into the car's systems.I'm hoping service will live up to the standards set by the Sales and Financing staff- but that's a review for another day.

KimVranas

28 de jul. de 2011

My husband and I have never been treated so well at a dealership. All of the personel at Mini of Peabody are curteous and passionate about their product. No sales pitch, no pushy personel ... a truly pleasant experience. They let the product sell itself. We will be with this dealership for many years to come.

minilover

17 de jul. de 2011

We had a great experience at Mini of Peabody. The staff were friendly and very knowledgeable of the car they were selling. We went to a lot of dealerships before coming here and by far they were the most knowledgeable of the bunch and we didn't feel like we were being "taken". Although it's hard not to love it when you are driving a mini!

rwolkiewicz

17 de jun. de 2011

My husband and I have bought several new cars and our experience with Evans was by far the best. He was extremely well informed about the product and at the same time provided us with exemplary customer care. It is without hesitation that I would return or recommend his services to others.

mollybygolly

25 de mar. de 2011

I love this dealership. If I could give a rating even higher, I would. My sales person, Evans, was great. He loves Mini Coopers and it shows. Low pressure. Everyone was nice, helpful and just...well, the best. I live in Bolton, MA (near the manager) and he will even drive my car into Peabody when it needs servicing.

Barbara P

9 de mar. de 2011

I have been a customer of this dealership for nearly 9 years. In that time, I have received excellent service--both in sales and in maintenance and any repairs needed. Employees have been courteous, solicitous, and knowledgable, and any questions or concerns have been addressed professionally and promptly.I had a 2002 Cooper S and kept the car for nearly nine years--not only because it was an outstanding vehicle, but because the people at MINI of Peabody were so good to work with. Gary King, the Service Manager, is awesome--always willing to please, willing to work with you, and very, very good at problem-solving. He is regularly recognized as the top guy in the country in MINI service.Brig Currie, who is the new General Manager, was my original salesman in 2002. He knows the dealership from the ground up and is easy to work with and fair. My latest MINI purchase is a new Countryman, which I am loving. Luis Velazquez was my sales rep and did an excellent job in every way through the test drive, info needed for decision making, knowledge of the car, and in making the deal. He's friendly, straight-up, and didn't rush me through the process, but let me think it through. I've owned a number of cars over the years, but buying a car at MINI of Peabody is the best experience, by far, I have had. I have often recommended MINI of Peabody to others, and I wouldn't hesitate to do so any time anyone is looking for a good car and good people to work with. They remind you that car buying and motoring are fun!

Robin_Rye_NH

5 de mar. de 2011

Buying my new MINI Countryman from MINI of Peabody has been the best car buying experience of my life (I'm 50+). Kevin Barkhouse was our sales person and he did a truly outstanding job - getting me the best deal possible, responding quickly to my questions, bending over backwards to help make the sale, and keeping in touch on the progress of the delivery of my newly ordered car. He even sent me a picture of the car the day it arrived on their lot before it was prepped and all the dealer extras I ordered were installed. Every step of my buying experience was perfect. I love my new car, made all the sweeter by such a great buying experience. Thanks Kevin!

David Rosen

26 de feb. de 2011

I bought my second Mini from the MiniPeabody dealership because they provide excellent service. Minis also have excellent value compared with other cars, and are great fun to drive. Evans Tsiaousopolous was extremely helpful and friendly during the entire process. We can't wait for the diesel Mini to be available in the USA.

lsarch1

26 de feb. de 2011

My experience with Mini of Peabody was nothing but positive. The facility is new and nicely-designed. While I was not there to get a Mini, they have an impressive lounge area to showcase the latest cars. I actually got a used car from them- a Ford Escape that was a recent trade-in. While they freely admitted that Fords are not their area of expertise, Evans was very informative, pleasant and patient. The manager, Brig, was also very helpful, as was Brian who took the time to explain the workings of the Escape when I came back to pick up the car. I feel like they gave me a very good price on the vehicle. They matched, and even beat the price that another out-of-state dealer had offered for a comparable vehicle, and saved me a long trip. I would recommend this dealer to anyone looking for a Mini- or even another car. They are well-informed and helpful. And they genuinely seem like they want the customer to be satisfied with the experience.

BrentGee

7 de ene. de 2011

-I purchased our new Mini-S from 'Mini of Peabody' back in 2003. It was certainly a pleasant adventure back then, however, I had no idea at the time how our kinship would develop over these past 7 years and how blessed I was to have found such a dealership. I give nothing but the highest of praise to each and every staff member I have ever had the pleasure of meeting. I have always been warmly greeted during each visit by all those I encounter as I would be enthusiastically welcomed by a close family member. They have always gone that extra mile to ensure my satisfaction. By doing so they have nurtured me into one loyal customer. During all this time I have never felt as though I was being taken advantage of and have had no issues whatsoever in any way, shape or form. -Management has somehow succeeded in hiring and maintaining highly capable personnel that simply have a unique quality within them all that exudes warmth, confidence, enthusiasm and team spirit.-None of us enjoy shelling out our hard earned cash in exchange for poorly performed services, overpriced parts, an unpleasant atmosphere and less than the best of attitudes from all involved. This certainly has not been my experience with 'Mini of Peabody'. Each and every time I am scheduled for either a service or a repair, even though I must navigate over an hour to get there, sometimes not in the best traffic and weather conditions, I look forward to knowing at the end of the road traveled I'll be rewarded with a most fruitful experience. It is obvious to me that they all know their jobs, do it to perfection and make a concerted effort to make me feel like family during my stay. I would be surprised if any customer would have a dissimilar history or hold a justifiably conflicting opinion.-A car can be a great vehicle on its own merits. However, the service representative that provides high standards of maintenance for that vehicle and successfully meets customer's unique needs with consistency can and will propel the marriage to a new level of excellence. Clearly this is what is happening at 'Mini of Peabody'. -I am so happy to have been a benefiting partner in this relationship.

pnawrocki

31 de dic. de 2010

This dealership is all about the Mini experience.... fun at all costs!! They know their products, they do not pressure you into anything but answer every question you have. In the area they have the best selection, and by far the best staff (and I have shopped the other two dealers so I know)

nadinejoy9

30 de dic. de 2010

The most fun you'll have buying a car. Bought a 2006 Mini S with 8k miles on it. Supercharged!! Let Evans drive part of the test drive and show you what the car can do. They are real mini enthusiasts at mini of peabody. Very friendly and great service.

kcnettles

26 de dic. de 2010

It's probably enough to say I left the dealership feeling like I got a good deal and did not get screwed. The salesperson did NOT come out to snag us as we looked at vehicles on the lot.They gave us the price advertised on the web site.They didn't make us look at any other vehicles other than the one we came to buy.The salesperson did NOT write the numbers they were proposing on a sheet of paper and slide it across the table to us.This is the second MINI I've purchased from MINI of Peabody. The process was totally painless. I had done all the regular online research and the price they were proposing for the 2010 MINI Cooper (w/ 1900 miles) as a used car was already a good deal. They didn't give me a hard sell, didn't try and up-sell me on a different car than I came in to see and gave me a great deal on my 2003 trade-in. Honestly, I dislike car dealers immensely and don't give them the benefit of the doubt in any situation. MINI of Peabody was NOT HORRIBLE!I left smiling.

mayhews

16 de dic. de 2010

I visited Mini of Peabody on a Sunday afternoon because their online inventory indicated that they had a red Clubman S in stock. It didn't have exactly the equipment I wanted, but I thought I would at least see how it looked and drove. I walked in the door and was greeted by an extremely unlikely looking person named Hrach. An hour later, following the most memorable test drive of my life, I was signing the paperwork. Sadly Hrach is no longer with us, but any dealer who employs someone as passionate and eccentric as he was has to be supported.Later I realized that Hrach had never given me the second key, and I called the dealership to see if it could be found and sent to me. Kevin was most helpful, and ordered a new key immediately. When it arrived, they had found the original and included it, so I have two spare keys, one for my wife and another for when she loses that one ;^). Great customer service!

miniminimini

15 de dic. de 2010

Luis was great -- enthusiastic, responsive, patient, and quick to move once he had the information from me. His reach-out to me in the cafe while I was waiting for my '02 MINI to get serviced the week before was so genuine that I knew he would be able to get me to a "good place" to make the decision to buy a new MINI.I am floored by the great deal I got, and how quickly the team was able to pull together and get me in my new MINI. Nicki was so helpful and tracked down the insane bank with their terrible records for my last payment on the 2002; even the service department didn't give up on me and my old MINI all those times I've been in over the past 12 months. Everyone just banded together and got me to the next stage of my MINI-hood -- actually having a brand new to call my own. I wouldn't have gone anywhere else!

hattoncb

14 de dic. de 2010

My wife and I recently leased a new mini from Mini of Peabody. Before entering the Peabody store we spent our time visiting other mini dealerships around New England. The experience was terrible. Financially speaking after the deal was over, the numbers, were very close,the sourness of the visit is based on the lack of integrity at the other dealerships. One example; the finance manager and I were negotiating the net cap cost of the car based on the printout he just printed, when I asked him if he was able to print the numbers we where discussing, he told me his printer was broken and walked out of the room. When he returned I asked him if it was ok for me to write the numbers(money factor/residual value/cap cost) in my notebook. The finance manager did not have a problem with this so I wrote the numbers down thanked them for their time and left.My wife and I were willing to leave the New England area in search of a decent dealer, to lease our car from. We decided to stop in at the Peabody dealership. To say the least we are both very happy and it was a good choice. When we walked into the showroom we were greeted by the sales manager Brig Currie. He was very polite and listened to our needs. My wife asked him a few questions about the cars and he was very happy to provide answers, without overloading us with his desire to sell the car. Brig and I sat down to negotiate the cap cost of the car, during this time I explained to him what had happened at the competitions dealership. He ensured me this would not happen at the Peabody dealership and he was correct. We spent a short amount of time talking about price, money factor and residual value before agreeing on a price that would work for both of us. The experience was easy and painless. So we locked in the numbers and ordered the car. Delivery was on-time, the pickup and lease signing experience was great. Motoring Advisor Evans Tsiaousopoulos was there to greet my wife and I as we walked into the showroom with our car ready. Because of our work schedule we picked the car up late, close to the stores closing time. Evans did not hesitate to stay late and walked us threw every feature of our new car to the smallest detail. The lease signing was informative, professional, and progressed at our speed not the dealers. After the lease was signed Evans made us photo copies of paperwork we wanted copied, not required items. He opened the showroom door, had my wife drive out, then he came out and went threw the setup once again before putting her out on the road home.The overall experience at Mini of Peabody is one of the best I have ever experienced and I highly recommend to anyone who wants to get a fair price with outstanding service.

mgardiepy

6 de dic. de 2010

I found Luis and Kevin to be professional, informative and completely accommodating. Luis allowed me to drive a s version and a cooper and took the time to explain the differences between the two. I selected a mini which was delivered by Luis. The delivery was complete informative and all my questions were answered. They arranged for me to have the a gps installed for me. To sum it up it was an excellent buying experience and I am thinking of buying s 2nd mini for my wife.

lsbaratz

2 de dic. de 2010

This is our 2nd Mini. The 1st, a convertible sold us on the vehicle, but the dealership and Brian totally sold us on the second. Brian even put a mini red bow on the steering wheel, knowing it was a Christmas present from my hubby! We actually waited until we knew Brian was in to talk about our 2nd Mini. Have to admit, though, all the other sales folks we had any interaction with were equally nice and low key. They do seem to make the customer first and the sale second. This dealship has sent us updates on our first purchase since inception. I truly appreciate their low key sales approach and the total commitment to after sales response. They have been patient and understanding when we have called just to ask questions. The Roadside Assistance folks have lived up to the high standards of Mini of Peabody. We used the service department for the first time today and found that they do call to let you know what's going on with your car. Rich has been wonderful letting us know what is happening, what to expect. We also used the parts department for the first time. Dave didn't hesitate to go and find the answer I had about a part I had already purchased AND PAID FOR for my brand new 2011 Cooper S Clubman which I took delivery of on 11/30. . . didn't hesitate and apologized for the wait (duh-h-h 2 minutes) while he found the answer. I have already recommended this dealership and Brian to several friends who are looking at a Mini purchase (after listening to our glowing reports about our first one and experiencing it) in the next 6-12 months. . . NO I won't let them drive it - it's too much fun to share!

Joebatl

1 de dic. de 2010

As someone who hates buying a car and the whole experience of dealing with car salesmen, I must say that I was very pleasantly surprised when I went to Mini Of Peabody. My salesman, Mark Foresta was very nice, patient and not at all pushy. Mini of Peabody even went above what I expected and returned my old leased car to the dealer for me. I expect to have my car for a long time but when it's time to buy again, I'll go back to Mini Of Peabody.

wam

28 de nov. de 2010

One word to describe the experience with Kevin--phenomenal. He was friendly, courteous and totally professional in his work with us. He was genuinely interested in making sure we knew everything about the car that we were considering to buy. My wife and I look forward to working with him again. These guys make car buying fun!

motodoc

23 de nov. de 2010

I just purchased a 2011 Cooper S from these people.They were some of the most competent car sales people that I have ever met. They bent over backward to satisfy me.Joel Mesiti was my sales rep.,Brig Currie was the sales manager. I requested changes both on the car and on the financing before I was done and they complied without complaint. The price negotiation was accomplished in a straightforward and honest fashion without any of the chicanery I experienced at another dealer. Joel and Brig are extremely knowledgable.Any questions they could not answer were referred to the appropriate persons. The facility is the nicest I have encountered. It's deservedly a bustling place with an unpretentious and friendly atmosphere that is obviously an enjoyable place to work. Everyone is highly professional, friendly, and enthusiastic about their marque.I travelled 120 miles to come to this dealer, bypassing one a lot closer to me, and I'm happy to do so.

rsniegoski

23 de nov. de 2010

Visited on a Sunday. They were very busy so they let me take the car without a salesperson. Got to take a very good look at the car without anyone looking over my shoulder. Sales people were very friendly and not pushy at all. Would like to have seen a discount oferred but the Clubman was in short supply. Would recommend Kevin, the Sales Manager and Mark the sales advisor to anyone interested in purchasing a mini

dezzz0322

22 de nov. de 2010

Joel was a great salesperson to work with. He was thorough, and worked with us for several days until we were both able to come to a price that we were comfortable with. The day of the sale, Joel was thorough, efficient, very friendly, and very knowledgeable. It's great to buy a MINI from someone who actually drives one. You can tell he has a passion for the car.Nicki the business manager was thorough as well, but turned a bit cold when we turned down the extended warranty. As soon as we told her we didn't want to purchase the extended warranty, her answers turned curt and her smile disappeared.But overall, the service from Peabody MINI was wonderful, and I'd recommend it to anyone.

thecamerons15

21 de nov. de 2010

Gary went out of his way to make my experience great and easy as possible. I appreciated his willingness to work with me and be flexible when my car had to come in for some very small body work! I have been going to MINI of Peabody for over 5 years now and I will not take my MINI anywhere else! Thanks Gary!

epauwels

14 de nov. de 2010

Kevin and Ed were a pleasure to deal with they made the purchase of my new 2011 Cooper S a smooth and easy process.I ordered stripes and a navigation system and the service was exceptional. Ed did a fabulous job with delivery and walk through. I highly recommend speaking with Ed and Kevin, they are focused on customer satisfaction.

kk174

26 de oct. de 2010

Kevin and Hrach from the sales team were very friendly and knowledgeable. My test drive with Hrach was also an experience to remember, the man knows his MINIs. Several concerns on the day of purchasing my (used) MINI were handled efficiently and without question. It was a pleasure doing business with MOP.

DecaturHouse

10 de oct. de 2010

The most friendly and customer oriented Car Dealerships I have seen in 43 years of auto purchasing. Their product knowledge and willingness to share their knowledge is second to none. Be prepared for a pleasant surprise of how easy it is to research and purchase an automobile from Mini of Peabody. S.D.AustinSandwich, MA

peterg7

13 de ene. de 2010

When I purchased a new MINI Cooper, the Sales reps could not have been nicer. However, my experience since the purchase is where things went downhill quickly.Like any dealership, they want you to get your car fixed there and in their words "not have some grease monkey work on your car." While I bit my tongue and got a few $80 oil changes, I decided that I could not afford the $120 per hour that they charge for service, much less the imported parts. I mean come on, $120 is what some attorneys charge per hour!After a few expensive repairs, my axle broke and I had it towed on a flatbed to MINI Peabody for an assessment and rented a car. I received a call the next morning explaining that it must have been caused by the independent mechanic who replaced my clutch. Rather than have MINI Peabody repair the car, I decided it was time to trade it in for a new, more reliable car...a Honda. I contacted AAA and had my MINI transported on a flatbed again to the Honda dealership, where the manager was waiting to inspect it. Obviously, with any trade-in, you want the car to be in the best possible condition. To my surprise, when the car arrived at the Honda dealership, the car was leaking fluids, my glove compartment had been pulled apart, there were screws and parts left on the floor of the car and worst of all...my battery was MISSING! At this point, the Honda dealership wanted nothing to do with my car.I contacted MINI Peabody and demanded that they send a mechanic to the Honda dealership to get the MINI running again. While a mechanic was sent the next day, he got lost on the way and I wound up wasting over 2 hours of my day waiting. Fortunately, the car started and the trade-in worked out, but this experienced really showed the lack of professionalism that MINI Peabody gives its customers.While I loved driving my MINI Cooper, my experiences dealing with MINI Peabody were not only very expensive, but left a horrible taste in my mouth about ever purchasing a MINI again.

mrreric

6 de ago. de 2009

I live in Maine and MOP is the closest dealer and it is still 2-1/2 hours away. I called and spoke with Mark Foresta.They had a car in the color I wanted and a manual transmission. I really wanted to check out the color and test drive a manual. So I made an appointment for later that day and when I got there the car I was there to look at an test drive was not there. So at this point I have driven 2-1/2 hours to look at a car I was promised would be there. Their explanation - "the owner took it home, and it will not be back until tomorrow, You can come back then". Well I figured I was there so I should at least take a test drive. So i told mark that i wanted to test drive a manual transmission car. He went an retrieved keys and we went out to the parking lot. He opened the car and I got in to find it was an Automatic not the Manual I wanted to drive. Mark told me "You don't want the Manual they are really hard to drive, You want the automatic". I explained to him that I was NOT going to purchase an automatic and that was that. I then told him agian that I wanted to test drive a manual transmission car. He then told me "We do not have a Manual for test driving purposes we do not feel that customers have enough knowledge or experience to drive a manual so we only have automatics for test drives". I told Mark :i have driven nothing but standards since i got my license 30+ years ago, and I will not be purchasing a automatic so unless they can come up with a manual car for me to test drive I was leaving. I also found the other staff to be very pushy on the subject of automatics as well. I will never do business and will not recommend a dealer that refuses to listen to the customers needs and wants.

CapeCodMINI

22 de mar. de 2009

MINI of Peabody is the best. Their sales staff is great. Not pushy and honest. They really want you to enjoy owning a MINI. A test drive w/ Hrach is an experience to remember! They are also generous to the MINI owner community w/ events and support of MINI owner's clubs and fundraising events. Service dept. is second to none. Gary King and crew have gone WAY beyond what I would expect in helping me w/ service.I have purchased two MINIs from MOP and both experiences were great. The only complaint is on my second purchase I traded in a very well maintained sports car and they stroked me hard on the trade in value. I have heard that's par for the course though.Overall they are top notch.