knovak

15 de ago. de 2016

My husband and I just recently took delivery on a 2017 Ford Explorer Sport from Mitchell-Selig Ford. I was introduced to Mitchell-Selig through TruCar.com. Anthony Andeen, the Internet sales manager, contacted me almost immediately. Unfortunately, they did not have the vehicle I wanted on their lot, however he searched surrounding states to find an exact match!When my husband and I went to the Mitchell-Selig to put together a deal, we were introduced to sales associate, Rodney Franks. He was friendly, knowledgeable and very attentive to our needs. He worked with sales manager Jason Gunn to provide us with a deal that they promised could not be beat. Since Mitchell-Selig is quite a distance from where we live, we continued to contact other dealerships to see if someone could do better. In the end, Mitchell-Selig Ford beat every other dealers best price by thousands on both the new vehicle and trade. Because my new Explorer was coming from out of state and was sight unseen, I had many questions throughout the purchase process. Rodney kept me informed and even provided photos of the car when it arrived on their lot. When we took delivery of the vehicle Rodney went above and beyond to make sure the vehicle exceeded our expectations. He spent over an hour explaining all of the vehicles options, the new features of Sync 3 and made sure the vehicle settings were set to our preferences before driving off the lot. Hats off to Mitchell Selig Ford! We are extremely satisfied with our experience and look forward to doing business with them in the future. We would highly recommend this dealership to anyone in the market for a new vehicle.

Beth - Paul Richards

4 de ago. de 2016

We took a day off work to visit 4 dealerships in the local area. The first dealership was good but they did not have the truck we were looking for and didnt seem to want to do any searches to find one.The second dealership was your typical stereotype salesmen. We walked out of this dealership after 30 minutes.Not feeling very enthusiastic from our first two visits, we pulled into the third dealership, Mitchell Selig Ford. We were greeted by a car sales person who asked appropriate questions and decided to refer us to the expert truck salesmen Sean. After discussing our situation and needs we were delighted to hear Seans answers. After an hour of discussion, we were sitting down with Sean and Scott (sales manager) to discuss numbers.If you are looking for great truck advice and confidence in a dealership, Sean at Mitchell Selig Ford is the first and last place you will need to go.

Susan

3 de ago. de 2016

Craig in sales was instrumental in getting me the used car I wanted

John D

28 de jul. de 2016

James and Jason were very helpful and worked hard to get me what I wanted. Highly recommend!

Lariat

19 de jul. de 2016

It was a pleasure dealing with Rodney Frank's at Mitchell Ford . He was very knowledgeable and helpful and kept in constant contact with me to find the perfect Ford truck.

GlennCatania

18 de jul. de 2016

Scheduled several service appointments and extensive work on my Mercury Mariner. The Service Manager, Tony P., scheduled the work before and after a holiday and made sure I had transportation to get me back and forth to work. Despite a few bumps in the road, I highly recommend Mitchell/Selig Ford and appreciate their honesty and the ability to satisfy a customer. Their newly remodeled dealership is customer friendly and makes everyone feel they are a part of it's success.

Swcc_2001

16 de jul. de 2016

Been wanting a new Ford focus for some time. Did some internet searching of local dealer stock in the area and noticed Mitchell Selig had a decent selection. My wife and I stopped over on a Wednesday and met with Rodney. We test drove a grey color focus, but I really wanted Ruby red. Rodney went out of his way to get the color I wanted. By Friday he had it at the dealership and on Saturday I drove it home. My wife and I were very happy with our experience and plan on returning to Mitchell Selig to do some business in the near future when she needs downsize her current vehicle to a Ford escape.

Nicholas Wolff

29 de jun. de 2016

Great price, no pressure to buy. Went in for oil change came out with a new car. Dwight helped me get to a price I was comfortable with, and the rest was history. Really happy with the end product, and wifey is Really happy with her we car!!

Kathe D

23 de jun. de 2016

Loved our sales person, Easton!! It was thru his dedication that we purchased the car....

Harry W. Werner

13 de jun. de 2016

excellent experience with Mr. Dwight Harrison by Harry Werner from N. Granby, CT | June 1, 2016 We wanted an F150 and a friend connected us with Mr. Dwight Harrison. He contacted us promptly, listened to our request and met with us a few days later with exactly what we were looking for in a truck. He is extremely knowledgeable and was very articulate and patient in answering our questions. Within 2 hours, I drove out in our truck. Dwight Harrison is a gentleman and a true professional and I recommend him to any new or used car buyer.

K Blanchard

6 de jun. de 2016

Great experience, very quick process from start to finish

Harry Werner

1 de jun. de 2016

We wanted an F150 and a friend connected us with Mr. Dwight Harrison. He contacted us promptly, listened to our request and met with us a few days later with exactly what we were looking for in a truck. He is extremely knowledgeable and was very articulate and patient in answering our questions. Within 2 hours, I drove out in our truck. Dwight Harrison is a gentleman and a true professional and I recommend him to any new or used car buyer.

D Marie Smith

20 de may. de 2016

Dwight Harrisons Customer service is remarkable. He is an asset to the Mitchell Selig Franchise. I feel as if I'm with a dealership that truly has my best interest at heart. Thank You Dwight and keep up your excellent work.

Andy007

20 de may. de 2016

Bought a mustang gt and work with very,knowledgeable sales guy. He was very helpful and made the buying guide process efficient and pleasant. Very active accommodating to my busy schedule.

My Tahoe 1234

21 de abr. de 2016

Been looking for a pre owned Tahoe with low miles and a great price. Guess what found it right here. Search is over! Dwight Harrison was a pleasure to work with, wasn't pushy like some sales people. Nice guy deserves a raise! Thanks again!

Ivan Sarmiento

19 de abr. de 2016

Nice shopping experience, they did it all from beginning to end, I went there to see the car I want, next time I came back it was to pick up my new car. thank you and I will see you for my next car.

Bobbi

9 de abr. de 2016

We recently bought out our lease on our 2013 Ford Explorer and worked with Rodney Franks at Mitchell Selig. Rodney worked hard to help us get where we wanted to be so that payments would be comfortable. The staff felt sincere and eager to see us satisfied; however we were a bit disappointed when we finally picked up the vehicle that the Service Dept did not wash or vacuum the car. The general manager promised that we could make an appointment to have it detailed at a later date. We also spent quite a bit of money to purchase the lease and in the process the car needed new tires and some work (it has a LOT of miles on it, we were over our mileage with our lease). While the car was being looked at in the Service Department, which is protocol if you are purchasing your lease, we were frustrated to discover after the fact that the Service Department never bothered to change the oil (as it was due for an oil change), nor did they ask us if we wanted the oil changed, while they were looking over everything else, so we had to make another appointment to have the oil changed and need to make a third appointment to have the car detailed. It would have been nicer to have everything done all at the same time, but, sometimes it just doesn't work out that way. Again, Rodney could not have been more helpful and I would recommend him to anyone, just a bit disappointed with the overall purchasing process regarding the Service Department.

CL

6 de abr. de 2016

Rodney Frank provided greater customer service and follow up than I would ever have expected in these times of poor service. He remained patient, informative, considerate of what I was looking for and was always professional. Highly recommended.

Russ

6 de abr. de 2016

my wife and I have been looking for a new suv, we have visited my dearlerships and test drove many models. we even took one home over night. my wife really fell in love with the ford escape. after many trips to several ford dealers I drove to selig ford and met Rodney one of the salespersons working that sat morning. I felt very comfortable with him and the entire process from the test drive to the many questions I had about the escape. Rodney was able to locate the right model and color that my wife wanted and had it delivered to us in afew days. no pressure a very enjoyable experience for both of us. would definitely recommend the dealership and Rodney to anyone looking for a new car or truck. thanks again

Bernardo Roldan

5 de abr. de 2016

I recently just purchased my 2016 F150 at Mitchell Selig Ford and it was the best experience ever! James Moylan took awesome care of me. He went above and beyond to find the truck I wanted. I made several request as to what I was looking for and he did all and more and found the truck of my dreams. Steve Smith the finance manager was also great! Was not pushy and explained everything with details. would highly recommend this locations for your next purchase!

Mike Howell

25 de mar. de 2016

Mitchell-Selig Ford is an outstanding Car Dealership,Many thanks to Rodney Franks (our salesman), Steve Smith ( Finance Manager) And Bill the sales manager. They took the time (and it was a lot of time) to find the right truck for me, They went way above beyond to get this F-150 pickup truck, for me. Many Thanks!!

Mr.&Mrs. Bigdog Pete

25 de mar. de 2016

Went in on a Friday looking to buy a 2016 Ford Explorer Limited.Drove out on Saturday with the exact car we wanted.Mike,the salesman and Chris,the sales manager took excellent care of us.All the paperwork went along quickly and Mike took extra time to explain how to use all the features on our new vehicle. Best vehicle buying experience EVER!!!

mr.& mrs.bigdog pete

25 de mar. de 2016

Went in on a Friday to purchase a 2016 Ford Explorer Limited,picked up the exact car we wanted by Saturday afternoon.No pressure and got a great deal.Mike,the salesman and Chris,the sales manager were very nice,extremely professional and took great care of me.Handled all the paperwork in a timely manner and made the whole car buying experience easy and pleasant.

Tanya

26 de feb. de 2016

Michael Claffey went above and beyond to find me the car I wanted after another dealership failed. The process went very quickly and I had my new vehicle in a week. I highly recommend Selig Ford.

WG

25 de feb. de 2016

I came to Mitchell Ford recently, and met the best customer service representative -Ms. Kay Robinson. She was very pleasant, courteous and handled my concerns very efficiently. She also gave me great information. Will be coming back to make my purchase for sure. Great service!

Another Ford

19 de feb. de 2016

Just purchased a new Super Duty. Process was quick and hassel free. Sales and finance team excellent and made quick work of the whole process. Have been having vehicles serviced at this dealer location for over 20 years. Just like sales, always excellent service. The new facility makes dealing here even better.

Vehicle shopper

28 de oct. de 2015

My wife and I were in the market for a small sedan for months. Everywhere we went we were made to feel uncomfortable and unsure if we were really getting a good deal. Then we went to Mitchell Ford. Bobby, the sales associate there was completely transparent with us and went above and beyond to make our vehicle search a pleasurable experience. He genuinely made our interests his, and worked for us to get an even better deal then we expected! The manager Bill, reinforced everything Bobby did for us and really gave us a great vehicle, at a great price! Bobby and Bill definitely know what theyre doing and i have to say its great to see a car dealership putting the customers interests first! If you are in the market for a Ford I definitely recommend going to Mitchel Selig Ford and asking for Bobby!

D and P, very satisfied customers!!

9 de oct. de 2015

Dwight Harrison is a helpful, cheerful and knowledgeable gentleman. A "no pressure" salesman with a great team backing him up to resolve all questions or concerns. We went in for a check-up on our 2004 Taurus, which we also purchased from Selig before it was part of the Mitchell Family. While being assessed they shuttled my husband to A Dr's appointment, and picked him up when he was done! He went to check on vehicles to possibly purchase or lease one. Dwight took him on a test drive and picked me up at home! After loving the previously owner 2013 Fusion, we tried a 2016 Fusion. The Team worked with us on what we wanted in a lease and met our requirements without a blink of the eye. We drove it home a short time later. All prepped and registered, with a full tank of gas! This was our BEST car purchase experience EVER! Bob and the service team were also as great as they always are.. Thank you Dwight, Steve, John and all the many who made this work! God bless you.

ForForLife

29 de ago. de 2015

I stopped in on my lunch break and immediately ran into Rodney. He thoroughly listened to what I had to say, and my questions. He knew his inventory and the exact vehicle I had in mind that I saw on their web site. He pulled up the exact car I had in mind. He treated me right, he was able to answer all of my questions even better than I thought they could have been, he also went over all the Ford programs with me, and in the end I definitely got a fair deal. I recommend Ford, and Mitchell Selig Ford! If you inquire make sure to ask for Rodney.

Brian Derench

16 de ago. de 2015

awesome people to deal with. Would highly recommend buying at Mitchell Selig Ford.

JD

5 de ago. de 2015

This was my first experience in purchasing a new vehicle in a long time. Rodney Franks was very patient explaining all the new features of the vehicle and worked hard to find the car I wanted. I have been back once already with questions and he again answered all my questions and listened to my comments. I am very happy with my new Ford Edge!

FIESTA ST MAN

4 de ago. de 2015

Took 22 weeks to receive an ordered vehicle!!! No fault of Mitchell Selig Ford, but a Ford Detroit issue. My sales person, Rodney Franks, was "the man", always on top of the situation, keeping me informed, trying to expedite as best he could. Thx Rodney.

rk6772

31 de jul. de 2015

When you e-mail a dealership to get a competitive price quote for a specific model and trim of car, you expect to get a reply with (a) a price that is (b) competitive.What you do NOT expect is to get a reply with no price, not even an MSRP, but instead a question: "when can you come in?" The entire point of using the Internet to seek out car quotes is to avoid coming into the dealership.Mitchell Selig Ford doesn't understand that.Not only did I get that reply to my query, but when I clarified that I was not coming in, I had test-driven the car, and I had no questions other than "how good a deal are you willing to give me?", the response was: We'll beat any price, when can you come in?That was where they lost the sale.But when they followed up by calling me at 6:30 p.m., when you would expect anyone to be eating dinner, to ask when I could come in? After I had explicitly said I only wanted to be contacted by email? That guaranteed that I would share the experience far and wide.The part where the Mitchell Group's Internet sales manager sent me a follow-up form-letter email asking if he could help me in my search for a "2015 N/a N/a model" (I was looking for a 2016 Ford) pretty much permanently associated the word "incompetent" with this dealership in my mind.My experience shows that Mitchell Selig Ford's sales staff is firmly stuck in the previous century, and they are still using the previous century's hard-sell techniqueseven when they're counterproductive.I bought my car from one of the many other dealers that gave me a prompt and useful reply to my e-mail with a competitive quote; I suggest you do the same.

James Anderson

10 de jul. de 2015

Well done all around! I was very pleased with the work.

Steven Grace

10 de jul. de 2015

had routine oil change done......their inspection of tires, and other vehicle components, instilled trust in their integrity and honesty....no "up-selling".

AJ

6 de jul. de 2015

Couldn't be happier with the dealership from the first step of buying right through to explaining all of the features

Vlad

3 de jul. de 2015

Great job. Done fast and quality is excellent.Had to wait for an appointment but it's hardly your fault.But other than that - great!

Peter Clem

3 de jul. de 2015

My salesman Rodney was excellent he and the sales staff step up to the plate on my 2015 150 lease. I have purchased a lot of ford truck and a couple of focus in the past and a lot of dealerships this buy far was the best experience I have had in a log time. I will be back to purchase more vehicles from them. Thank You mitchell Selig ford and the sales staff especially Rodney Frank's my new salesman

Vytautas Zdanys

2 de jul. de 2015

The best car buying experience ever. Rodney Franks was smart, tactful, professional, and went way beyond the call of duty to find me the car I want and get it to me. Rodney Franks, Chris Peltier, and Mitchell Selig Ford have impressed me so much tha even though I live 3,000 miles away I think I'll buy my next car from them (hopefully not too soon) and pay to have it shipped again. These guys give car sales a good name.

Rama K Chaturvedi

30 de jun. de 2015

As always , was treated very courteously . The repair was done on time and explained to me .

Fred M.

26 de jun. de 2015

Tom B. was outstanding and provided exceptional customer service.

Kurt

20 de jun. de 2015

They were able to fit me in right away for a walk in, the service was quick and the price was lower than what I would pay somewhere else. I am very happy with my experience.

Annie

16 de jun. de 2015

Kept searching other dealers to find the car I wanted, then brought it to their facility.

Shamim

16 de jun. de 2015

Very good and clean and quick process. Car was bought quick and easy.

Mike Kramarenko

15 de jun. de 2015

I Would and have recommend this dealership. Verry east to do business with. No pressure salesmanship.

Volvo Owner

15 de jun. de 2015

Nothing unusual this time but 2 years ago I submerged my car in water trying to ford (what I thought was) a rivulet and they brought it back from the dead!

Citizen860

14 de jun. de 2015

Decided to explore the Range Rover line and found this dealership in the greater hartford area. I am a "to the point" negotiator and sales and business manager could not have done anymore to make sure deal went through! Professionalism and excellence at its best!! Also had bad luck flat after only 3 wks (tire hit nail) but they had a car delivered and exchanged back and forth to my home within 24 hrs and fixed and returned the same within 48!!! So far although it's early, this is by far a dealership that has excelled at all levels and is exactly what I look for in building a long term relationship with.Staff should be commended and recommend to all !!!!!

Steve

11 de jun. de 2015

The drivers window wouldn't go up. They took it with no appointment, called me later that day with the estimate and it was ready the next morning.

FJG

11 de jun. de 2015

The staff at Mitchell Volvo did an outstanding job from customer service to repairs all in a short notice. Would recommend Mitchell anytime!!! Thanks everyone!

jay b.

9 de jun. de 2015

the service was well done and in the time I was told. Waiting room was clean and comfortable.

Mike B

8 de jun. de 2015

Great service writers. In and out quick. Service was performed faster than expected!

Mary Grothaus

8 de jun. de 2015

We've leased through Selig for a number of years now and have always been extremely satisfied with both sales and service.

David Thayer

2 de jun. de 2015

Our Volvo XC60 had some minor damage to the front left fender. The body shop repaired the fender to the exact estimate and on time. The fender looks brand new and we were completely satisfied. Thank you.

Bethzachary

1 de jun. de 2015

Just my first oil change. I lost my coupon but the service depth gave me the special offer anywayThe auto body depth was also great in Nov when someone hit my new car.after 7 days!

Warren logee

29 de may. de 2015

Mitchell Selig Ford has delivered top notch service for years. That' sway we've been doing business with them for over 20 years.

James Troy

28 de may. de 2015

Always a pleasure, Rick and Tim get the job done. Convenience and attentive to the issues is what they are all about.

David S.

27 de may. de 2015

We asked for a diagnosis of problems we were having before any repairs. After a phone call with the results we asked to come down for an on-site explanation. The service manager and service technician brought us to the car and showed us everything that was involved. Putting the car on a lift so we could really SEE the problem areas requiring service. The technician was very knowledgeable, articulate, professional, and courteous. He exuded a confidence which only comes from extensive training and experience. He and the service manager answered all our questions without hesitation. They let us know which repairs were immediately necessary and which we could hold off on safely. Because of these unexpected expenses we couldn't afford to do everything at once.This was the most positive experience my wife and I have ever had at any service facility or dealership. Thank you Bobby, Nate and crew!

Paul D

26 de may. de 2015

I have owned my LR4 for two years, and live quite a distance from Mitchell Land Rover. They have been great to work with and even pick up our vehicle (and swap out a loaner) when it's time for service. Don Connolly, the service manager, is always pleasant and great to work with.

Robert Golden

26 de may. de 2015

Courtesy pick up when the car was ready a huge plus.

Alexis Smith

25 de may. de 2015

I had a recall on a part on my 2002 Ford Escape, so far it seem okay.

Frank Croce

25 de may. de 2015

Took my S60 Volvo in for it's yearly service which was handled promptly and professionally. While waiting in the very clean and cozy waiting area (with complementary coffee and bagels) I had the opportunity to talk to two very informed sales people about the changes and improvements coming in the new Volvos.

Elaine CT

21 de may. de 2015

Received immediate attention, kept informed of progress, given a loaner car; service performed efficiently and timely. Pleasant staff, especially Rick.

satisfied customer

21 de may. de 2015

Service was efficiently done and advice was provided regarding items for the next service. Car club membership is a great benefit.

JB

20 de may. de 2015

Shopped for several months for the 2015 F-150. From New Jersey to Connecticut. I found the right truck at Mitchell Selig Ford in Connecticut. The service was very good and the price was right.

kevin lindsay

16 de may. de 2015

Good people,would recommend this dealership to others

Marie Chase

12 de may. de 2015

Great customer service! no appointment and was serviced quickly. Bob was very helpful.

Virginia Condon

12 de may. de 2015

A simple oil change turned into several days of inconvenience.

Robert Halstedt

7 de may. de 2015

As always, Land Rover Farmington Valley provides excellent customer service and support. Going there is always a pleasant experience I look forward to.

Chuck

5 de may. de 2015

Very easy to deal with. Prompt communication with sales transaction.

Paul

5 de may. de 2015

I've purchased a number of vehicles over the years and have had dealer experiences that went from great to terrible. This time, I wasn't sure if I wanted another Explorer, an Edge, or an Escape. Our salesman, Rodney Franks was wonderful to work with. We looked and test drove most of the afternoon. Rodney listened to what we were saying about each model and helped us settle on a 2015 Escape. He genuinely wanted us to buy the car we would be happy with, not the most expensive one, not the one with options we didn't need/want. Also, we felt that the dealer gave us a good, fair deal and we went home with our new car that day. I examined the facilities and both the showroom and the service area were very clean and orderly. Nothing negative to report.

bill gombert

29 de abr. de 2015

from tom's greeting to peter expaining everything it was great,

john Scavotto

27 de abr. de 2015

In have purchased 12 vehicles from Mitchell Selig ford because of the service after the purchase. The service department is top notch my service adviser Bob Bergeron is the best in the business giving top notch service .

Chuck,Tariffville

20 de abr. de 2015

Took my car in for an oil change. Found it needed front brakes. They gave me a ride home and called me about 4 hours later that it was ready. My 13 year old son gave me a ride to pick my car up.

Rich

20 de abr. de 2015

Dropped the car off overheating. Had it back in 2.5 hours all set !!

James Nason

19 de abr. de 2015

Service done in a timely manner. Friendly service advisors.

Molly

14 de abr. de 2015

The staff was helpful. Rodney and Angie tried their hardest to make sure that Ford Credit would approve us. My only dissatisfaction was with Ford Credit's (CAB LLC) disorganization, the branch staff were fantastic.

J Lyon

14 de abr. de 2015

I needed some parts for my 2000 Ranger which I bought there used in 2004 TJ saw me looking at the Focus and made me a deal that was quite exceptional I left with the parts for my truck and a new car cant beat that

J Lyon

9 de abr. de 2015

I needed some parts for my 2000 Ranger which I bought there used in 2004 TJ saw me looking at the Focus and made me a deal that was quite exceptionalI left with the parts for my truck and a new car cant beat that

Annette DiClemente

31 de mar. de 2015

My husband has purchased all his trucks from Selig's, this was the first time I looked at a Ford. I was greeted by TJ who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. I did not expect to purchase a car, I returned the next day with my husband we met with TJ and now I am a owner of a Ford Explorer. It was a pleasure working with TJ.

Dana

31 de mar. de 2015

Service department took the time to work with me in getting my repair covered under extended warranty. They provided an excellent repair and arranged a shuttle service to and from the facility. I will definitely use their service department again.

Bear

30 de mar. de 2015

Excellent experience all around. The service advisor helped me avoid unnecessary expenses. The courtesy van driver was promptand friendly.

Gary Rich

26 de mar. de 2015

First time using Mitchell Ford for service on recently purchased 09 Escape...vehicle was serviced and completed on time. Staff was courteous and answered all my questions.

Gary

25 de mar. de 2015

I brought my truck in on a Monday without an appointment due to a part breaking over the weekend. They found a part that would normally have to be ordered. Truck was fixed within 4 hours of dropping it off. Service desk, parts dept. and the shuttle driver were all friendly and extremely helpful.

Joan Sonski

23 de mar. de 2015

service: Brought my Ford Fusion in for it's 85,000 mile check up / oil change etc. Bob B took great care of me....as usual! Your advisors Bob, John and Tom are all great, and I've had the pleasure to have worked with each one of them since 2007!

Richard Driscoll

23 de mar. de 2015

There aren't many like TJ Selig. He was a great help and made my latest experience easy, just like all of my previous purchases.

Peter C

20 de mar. de 2015

I brought my vehicle in for a routine oil change and tire rotation. Staff was courteous and prompt

Andrew Buckle

20 de mar. de 2015

I used to live in Bloomfield, bought my Escape form you. Moved to canton so last time I needed work I gave another Ford dealership a whirl. Wasn't happy, it wasn't a bad experience, just not a good one either. This time I drove the half hour back to you. Tom is amazing. Kind and accommodating, went the extra mile to do everything he could for me at short notice. If you have a service award or employee recognition program, please consider Tom in the Bloomfield/Windsor service office.

Richard Aust

18 de mar. de 2015

I had my vehicle in for a few recall notices, light bulb replacement and an oil change. The technician failed to replace the correct light bulb but made good upon return visit. Although this was inconvenient, I am very happy with the prompt service.

Albert Harrison

18 de mar. de 2015

I brought my vehicle in for an oil change first thing in the morning. Bob took me right in and there was a comfortable lounge area with coffee and tv while waiting. A shuttle ride to work was available if needed, but I chose to wait. It took a little longer than I had hoped, but hey it was Monday morning! I was out within an hour and on my way to work. Very convenient way to take care of an oil change!

Andrew Shoham

11 de mar. de 2015

Had my for fusion in for an oil change. Everyone was extremely nice and certious. They had me in and out very quick and feeling like my car was in great hands.

Michael Cahill

3 de mar. de 2015

TJ and his staff were very helpful, friendly, and professional. A great experience.

John Coghill

3 de mar. de 2015

I bought my 2014 Escape last March and was pleased with the purchase experience. I have had the car serviced twice at 5,000 mile intervals and I am very pleased with the vehicle and my service experiences have been satisfactory.

Mariette Gorski

28 de feb. de 2015

The staff is always wonderfulAngie and Rodney came out to ask me how the escape was doing and how I liked itTony in service is very helpful and the gentleman who fixed my windshield was also very friendlyLittle bit of a drive for me but definitely worth itKeep up the good work

Michael Cahill

26 de feb. de 2015

I bought a 2015 Ford Escape Titanium. TJ Selig and his staff were very helpful and friendly, while still being very professional. They will definitely get my business from now on, and I would recommend them to family and friends.

John March

25 de feb. de 2015

2014 F150 STX Sport. The people were fantastic. I would send my friends and family to this dealership. Can't say enough good things about how I was treated.

Agnes Pier

25 de feb. de 2015

The car was kept overnight because a part needed to be ordered. I was informed it would be in the next morning. I was unable to get me car until after 4:00PM the next day. I thought that was a bit long.

Hewlett-Packard Steven Brown

25 de feb. de 2015

Appointment was rescheduled for March 20th; Representative was professional and courteous in moving appointment.

Donlen Plan/meg O'Neil

24 de feb. de 2015

the service department was very accomodating and the service tech was very thorough and over the moon professional and explained the repairs that were needed. I was very impressed by how quickly the vehicle was diagnosed and repairs expediated. I would highly recommend Mitchell Selig Ford for their wonderful caring service.

John Silliman

22 de feb. de 2015

Good as usual! The "Works" done in a reasonable time. with now issues

James Hayden

21 de feb. de 2015

It was time for an oil change and also received recall notice. Made the appointment and all is well.

Richard Spence

20 de feb. de 2015

Service was great. The service rep was very helpful, even though I did not have an appointment. Very accommodative, got my truck bask in a timely manner.

Julie Bliven

19 de feb. de 2015

Everyone was helpful, professional, and knowledgeable.

Mitchell Gross

18 de feb. de 2015

It appears that all of the work was done correctly. I was a little apprehensive after sitting in the car at the dealership, running the system check and seeing the screen read "54% oil life" after having The Works completed. The technician forgot to reset the system check. While it was quickly corrected, that experience can make one wonder - did he really do everything that I just paid over $100 for?

Karen Costanzo

17 de feb. de 2015

I bought a 2014 Ford Edge on Thursday, February 12, 2015. The service and staff were incredible. This was my first time at this dealership and I was very impressed and will return and tell my family and friends to purchase a vehicle with this dealership. I had previously bought 2 Ford Edges' at different dealerships in the past 4 years. The Finance Manager Angie Barad-Colby was exceptionally knowledgeable and a pleasure to go over and submit my finance with Ford. Thank you Angie! The Sales Manager William (Bill) Filiault was so much help and made me very happy with the final figure on the Ford Edge. His personality and manners were fantastic. Thank you Bill! I will return to use the service department.

Robert Glamuzina

17 de feb. de 2015

I had my 2011 Ford Fusion in for a oil change and tire rotation. Everything was done as expected.

Patrick Sullivan

17 de feb. de 2015

Lightly used Ford Explorer.Negotiations were the usual car dealer nonsense, but the preparation for closing was excellent. People were very nice.

Elizabeth Foster

16 de feb. de 2015

I was happy with the cost and the service time. Thank you

David Burgie

16 de feb. de 2015

It was fine but had a appt for 1pm and it was not out of there till after 3:30. Kind of a long wait.

Denise Primus

16 de feb. de 2015

The guys in the service dept are excellent. I always feel confident that Ive received the best service and customer service once I leave there. I wouldnt feel comfortable taking my car anywhere else for service. I love Tom because no matter how busy he is he always takes time to explain in detail whats going on w/the car.

Donna Grossman

15 de feb. de 2015

Service on my vehicle. Dropped my car off the night before and was able to pick it up after closing. Good communication with Tom in Service.

Valued Customer Floors Reincarnated

15 de feb. de 2015

Tom Bellizzi and service crew were informative and helpful. The vehicle is running great.Thank you.

John P. March Jr.

15 de feb. de 2015

Purchased a new vehicle and the service was fantastic. The staff could not do enough to make sure my experience was a great one.

raydog64

14 de feb. de 2015

My buying experience was above expectations. There was no pressure at all. The team there was outstanding, friendly and professional.I would recommend this dealership to anyone interested in buying a car.Chris was excellent and accommodating as was everyone I dealt with.Kudos to this dealership and it's team for a job well done!I will be back when I am ready for my next vehicle purchase.Ray, Springfield MA

Phillip Dvorak

13 de feb. de 2015

02-13-14I went in to purchase a battery. While service drove my car into shop he notice my brake pedal did not feel right. Upon inspection there was a lot of concern with the safety of my car and work was schedule to correct same. Service also provided transportation to my home and pick up the next day.

Valued Customer Ryan Business Systems Inc

13 de feb. de 2015

I had a great experience. Rodney, my sales Rep, did an outstanding job, made the process from start to finish very easy.

Owner - Jtn Electrical Inc

13 de feb. de 2015

I bought a 2015 Ford Transit 250 MR. The Salesman, Chris Peltier, was excellent from start to finish. One thing I liked about Chris is he didn't pressure me to buy. He was quick with a response from my email, got me a price right away, and got me to a great price that I felt comfortable with. When I arrived to pick up my truck, I was amazed how fast the paperwork was to complete. Since my time as a business owner is very valuable, I can't believe I was done in 10 minutes. I will be definetly returning to buy my next Truck here.

Kerry Curry

13 de feb. de 2015

Service was fast and efficient. I appreciate them squeezing me in.

Owen Search

12 de feb. de 2015

Service was great. Very trustworthy. Never have had a problem getting my Mustang serviced here.

Samantha Lavoie

12 de feb. de 2015

The service staff always takes good care of my vehicles with very quick and thorough service. They are very trustworthy and honest.

Timothy Fitzgerald

11 de feb. de 2015

Had safety recall and oil change. Service was fine.

Joseph Valbona

9 de feb. de 2015

Service great.Been a Selig customer for over years.

Dominique Waldron

9 de feb. de 2015

Chris was awesome! He found me a car that was almost impossible to get and he did not give up. I appreciated his hard work and he made sure that all of the paperwork was into the dealership before I arrived so that I could minimize my time spent in the dealership. Getting the car went off without a hitch and they valued my trade pretty high. I would most definitely recommend them in the future.

Escaping

9 de feb. de 2015

The staff was extremely helpful throughout the purchase. Angie was great at explaining all of the finance options when purchasing my Escape. The salesman Luther was fantastic. He did a great job explaining to me all of the systems in the vehicle. He was also very attentive to all of my questions and quickly got me the answers even if he wasn't familiar with the question. He has also been fantastic at reaching out to me even after driving the vehicle off the lot. He has gone above and beyond what you'd expect from your average dealership and has made the buying experience easier and more enjoyable.

Valued Customer Wampanoag Country Club

9 de feb. de 2015

Hello. I was going to call today anyway about the excellent service I received last week on our big old dump truck. It is our business plow truck that all of a sudden started acting extremely weird. I call you guys and expressed my concern with the snow coming that we desperately needed the truck running if possible. It was having what seemed to be tranny and engine problems. I was also very concerned about the expense we were going to incur. Not only did you guys solve the problems quickly and inexpensively, you explained everything as well as a couple concerns we will address after the snow stops. Thank you, thank you, thank you for being so honest and prompt and professional. I have purchased vehicles, personally and for work from you guys, and will continue to do so for as long as I buy trucks. Excellent job, what a great team you have over there!!! You guys saved the day.

William Rampelli

6 de feb. de 2015

thank you for my recent visit to your service dept. your staff is always helpful and knowleagble ,service was done right and in a timely manner. i am and will continue to be long time customer thank you.

Cathy

6 de feb. de 2015

Everyone involved with my service call was wonderful. Couldn't be happier.

Robert Dinallo

5 de feb. de 2015

Mitchell Selig Ford service has been superb ever since I bought my 2010 Focus new there. I would not take my car anywhere else for service.

Andrew Holcombe

3 de feb. de 2015

I purchased a 2015 Mustang GT. The entire experience was very positive, from my initial correspondence with Chris all the way through to driving off of the lot.

Amy Beveridge

31 de ene. de 2015

The mechanics in the shop have kept my husband's 2001 Ford Focus wagon running well for many years. Now that I am selling the car, I was grateful for their careful attention to making sure it was ready for the new owner.

Salvatore Russol

30 de ene. de 2015

Service was good as always would definitely recommend you

Gertrud Schmid

28 de ene. de 2015

The staff was very helpful. The service was fast and satisfactory. Thank you

Joshua Vallee

27 de ene. de 2015

2015 Ford Escape, Blase was extremely helpful and made the car buying experience a good one.

Eugene Mcclain

27 de ene. de 2015

The staff was very helpful and service was completed as I requested.

Keith Oneil

26 de ene. de 2015

Excellent service! Very friendly and knowledgeable staff!

James Simone

26 de ene. de 2015

Everyone was great!!!!!! From Rodney to T.J..... What really impressed us was the manger walking the lot to see if we neded help, not to often do see a manager leave there desk.Thanks again

Martin Landusky

26 de ene. de 2015

OIl change and new tires were done on this visit. No complaints and the Ford Service card option for tires was a great idea and keeps customers coming back.

Fran Murphy

24 de ene. de 2015

My oil change and tire rotation was completed quickly while I waited and all the car check upareas were explained to me in great detail..THANK YOU

Robert Dinallo

21 de ene. de 2015

The service experience on my 2010 Ford Focus at Mitchell Selig Ford was extraordinary in every respect from the courtesy and helpfulness of the staff to the quality of work done. One couldn't ask for anything better. I'll be back here for sure the next time I need service!

Peter Enot

20 de ene. de 2015

Tom B has taken care of our cars and trucks for years, you are the best!

Julie Blackmore

20 de ene. de 2015

We are leasing a 2015 Ford Fusion. The help and service was above and beyond! We would Absoutley purchase another vehicle here and tell friends to as well!

Debbi Freedman

20 de ene. de 2015

My husband brought my car in Monday for an oil change and "Points Inspection". He was in and out in under one hour. I like the page they attach that shows all the items covered and their current status. The ONLY thing they forgot to do (or maybe check off) was my Battery Check.

p71owner

15 de ene. de 2015

Brought my Ford Crown Victoria in for a recall, got it back with no heat working, they claimed it wasn't their fault and told me to send it in and PAY for them to diagnose the problem.Fast forward to 2015:Ford released a recall #14V704000. Which claims the recall I previously mentioned wasn't correctly repaired and will need to be reserviced. My car "matches the details" according to their corporate but isn't included in the recall for some reason. The dealership *refused* to look at my car unless I pay them. "Tom the service manager" told me he will take one second to look at my car to see if the previous recall was performed and tell me "ok the recall was performed" and not even inspect to see if I need more repairs without charging me. I filed a BBB complaint, I filed a NHTSA complaint. "Tom the service manager" hung up on me after a 10 minute length phone call telling me that my car had the recall performed and they don't care if it was incorrectly performed or not since my car isn't on the latest recall. Well, Tom. How do you know it was incorrectly performed? FORD doesn't care about their customer's safety - EVEN IF THERE IS A RECALL ON THE CAR - All they care about is money, even though they make an hourly wage anyways like the rest of us.I once took my car in for their Car Care Clinic, they found a bunch of little things wrong with my car and tried to persuade me to buy a new car. No thanks.

Mariette

2 de dic. de 2014

All the staff were excellent to take me thru the process of buying a pre-owned Escape. All my questions were answered and made me feel like part of the family. Thanks again!!!!

Charles Samuel

15 de oct. de 2014

Purchased a 2014 Mustang. Staff went out of their way to find the right vehicle that I was looking for. No pressure to purchase and fair negotiations on price that were quick and didn't waste my time. Everyone was very friendly and I will certainly purchase my next Mustang from Mitchell Selig Ford.

John O'Toole

13 de oct. de 2014

Friendly helpful service. The salesperson showed exactly what I was looking for.

Thomas Ransom

4 de oct. de 2014

Purchased f150 staff was very helpful dealership was clean

Dorothy Zeiser

3 de oct. de 2014

Courtsous, clear communication. Used online communication first.

Rudolph Nelson

2 de oct. de 2014

My experience was better than I expected. I was attended to promptly and all my questions and concerns were answered. The sales manager and I settled our differences in my trade because his main concern was that I am a haapy customer.I will certainly refer my friends and family members to Mitchell Selig Ford.

M G

2 de oct. de 2014

I purchased a 2014 Fusion. I know my request was difficult to fill but I was very impressed with how Blaze and Chris both worked very hard to get me the car I wanted. They were easy to deal with and very helpful.

John O'Toole

26 de sep. de 2014

I found the car I wanted.It was a Ford Focus Hatchback (5 door).I forgot how much I missed a manual transmission.

Erick Holm

25 de sep. de 2014

Listened to my needs, found the Ford F150 truck that I was interested in and produced a fair price. The staff was informative and considerate.

Claudia Gober

24 de sep. de 2014

glad the repair was covered under recall, hope it doesn't happen again.the service was prompt under the circumstances that I had the car towed in the night before and left my note in the drop box. Everyone was pleasant and got back to me as promised.thanks!!

J Sterlein

23 de sep. de 2014

I took my truck to another local dealer to fix a vibration I felt coming from the suspension. They did not find a problem and returned the truck to me unfixed. I took it to Selig Ford the following week and they found the problem and even ran further tests to make sure it was the only issue. I'm VERY happy with the service and friendliness of the Service Department. And the courtesy shuttle is so convenient!

John Lombardo

22 de sep. de 2014

The service and staff where excellent. I received a phone call when my car was ready for pickup.

Barb Jenard

22 de sep. de 2014

Staff very friendly. so far no concerns with work done. drive back and forth from home very timely. was surprised that a car wash was not added, given this was a major service. would've been a nice perk for little effort.

Peter Mobilia Jr

19 de sep. de 2014

Always top of the line service plus courtesy from the staff and a pleasant waiting area.

Joan Sonski

19 de sep. de 2014

I know I was going to be needing 4 new tires as was told to me on a previous visit for oil change, etc...and they've been watching them.....I called ahead 2 weeks ago to ask Bob B the process, and to make sure the tires were in stock..........so I read the #'s on my current tires, and he advised I call the Parts dept, so did that and spoke to Ralph, who assured me the tires would be in by Thursday Sept 18th when I could be available. I waited for them and was out in 2 1/4 hrs...Bob and Ralph were very professional and answered all my questions and concerns (felt a pulling when braking) Brakes were also checked and found to be fine...I love going to your service dept and have been doing that for many years. Bob B, Tom and John have all been great to work with. Thanks for the great team you have there!-Joan

Robert Dinallo

19 de sep. de 2014

As usual the service work on my 2010 Focus was done completely, correctly, and ahead of the promised time. The staff was courteous and helpful. In short, it is a pleasure to do business with Mitchell Selig Ford.

Joseph Petronio

17 de sep. de 2014

exellent service I was very satisfied with quality of service and handling of my needs

Jerry Bilbo

17 de sep. de 2014

I was given a call and told what the problem was with the vehicle. I asked what the cost would be to fix it. After getting the cost I gave the ok to do the work. When I went to pick up the vehicle the cost was much higher. I was not told what the total cost would lucky I had my card with most of the time I pay cash. It would be nice if you could be told to total cost.

Louis Perruccio

17 de sep. de 2014

Outstanding service. Advised best way to repair vehicle. I would recommend this dealership and repair service to friends and family

Albert Harrison Jr

17 de sep. de 2014

I brought my 2014 Escape in for recall repairs and a tire rotation while it was there. I dropped the vehicle off and they shuttled me to work. I was called promptly when the vehicle was ready and I called Dennis the shuttle driver, who picked me up and brought me back to get my vehicle. Bob the Service Advisor and Dennis the shuttle driver were very friendly and courteous.

Stuart Torf

15 de sep. de 2014

Scheduling the 90,000 mile maintenance was easy. The cost was as quoted. Best of all, the car runs great now. (2010 Ford fusion, 92,000 miles)

Dyann Pendergrass

15 de sep. de 2014

Service staff were considerate, efficient and at tentative to my needs.

Janice Allison

10 de sep. de 2014

I purchased a 2013 ford focus! I was very happy with the way Rodney Frank presented the car to us and answering all of our questions! I certainly will mention his name to anyone looking for a car! Angie was also very helpful and quick with all the paperwork at the time the car was picked up! I'm looking forward when it is time, to using your service dept..

Joel Karliner

10 de sep. de 2014

Dropped the car off overnight with rattle noise in front end. Feared the worse, but was pleasantly surprised with call at 10:00 am that car was already repaired, sway bar replaced, and at a fair price. Great service, great speed, great price.Thank you

Warren Logee

9 de sep. de 2014

As always,the staff at Mitchell-Selig Ford was thorough, professional and helpful. The work on our 2014 Escape was the first service at 5K miles. The work was done promptly and I was on my way.

Frank Cerchia

9 de sep. de 2014

They take care of my 2010 Explorer Sport Trac and I am always happy with them

Brian Moore

9 de sep. de 2014

I received the usual great customer service I have come to expect over the last 11 years I have owned a Taurus.

RES

9 de sep. de 2014

I have always had excellent service at Mitchell Selig Ford. My only complaint about the recent service is minor - I had a left front control arm replaced, and while the alignment seems fine, the steering wheel is now turned slightly to the left when I'm heading straight. So, I will bring that in for correction at some point.

John Coghill

9 de sep. de 2014

I purchased a 2014 Ford "Escape" at the end of March when there was a 0% financing offer and the entire experience was positive from start to finish. My wife and I are longtime customers of Mitchell/Selig Ford and have always been treated with courtesy and professionalism. We truly like the Escape, but have to say I felt like a traitor trading in my 2006 Ford 500 as that was really the best car I had ever had in my lifetime of driving. The Serviced Dept. at Mitchell/Selig has always been great to us, hence our continued use of the dealership and our frequent recommendations to friends and family.

Kathleen Sevenoff

8 de sep. de 2014

Good Experiencemy 5,000 mile oil change on my new Ford Focusand it was FREE!

Richard Dion

4 de sep. de 2014

Recall in &out.The way i like it. No time lost.Time is money.

Edmond Patterson

4 de sep. de 2014

Ford Escape 2014 6 cylinder .The day that i received the car and proceed to drive home aproximately one mile the car literaly stoped in the middle of the road.I thought may be that i accidently shift into nuteral,however nothing that i did placing into park ,shutting off re starting,putting into reversed etc.worked.I call the sales person and within minutes they were at the location.We were unable to figure out what the problem was .I was driven back to the dealership given a loaner and the next day offered a different Escape without any further cost.Yes the service staff was very helpful

Raptor Lady

12 de jul. de 2014

This dealership has made some definite improvements. I recently bought a 2014 Raptor and couldn't be happier with the truck and the buying experience. I had previously been to the service department with my Expedition and they were top notch as well. I definitely recommend this dealership to others for all their vehicle needs.

Buyer

11 de jul. de 2014

Purchased a ford escape with Bill Selig Ford; Becca did great -- financing was a snap and there was never any pressure to purchase anything we didn't want.

AmyFromManchester

8 de nov. de 2013

I can honestly say, my car buying experience at Bill Selig Ford was a smooth and easy experience. Today it's rare to get friendly personal service but at Bill Selig Ford that's exactly what my Husband and I got! The dealership has a clean and comfortable showroom and everyone was welcoming and helpful. They truly treated us like Family! If you're looking for a new or used vehicle and want a dealer you can trust, one that listens to your wants and needs without any high pressure, then Bill Selig Ford is THE place for you! They are Family owned and operated and the pride they have in their business shows through. This was our first time buying cars through this dealership but it won't be the last. They will have us as loyal, happy customers for life! Thanks Bill Selig Ford!

tsw0407

1 de abr. de 2013

Bill was attentive from the outset helping me understand lease vs buy options to get me the best deal possible and working to keep me updated on delivery once we agreed on the vehicle type and had ordered it. The team at Selig Ford even went out of their way to get the vehicle cleaned and prepped so I could take delivery early despite their regular detailer being out sick. Second vehicle I bought this year and the 6th i have bought from Selig Ford and I wil continue to use Seligford Ford for my servicing. I used to be a Chrysler guy but now all my family drive Ford cars mainly due to Seligford Ford being a great local dealer.

mkoch10804

27 de mar. de 2013

I first visited Bill Selig Ford to test drive the Ford Focus ST. Mike was kind enough to drive it for me, as I didn't have a lot of experience driving a standard transmission vehicle. I simply loved the car, but I still hadn't made up my mind on which car I would ultimately purchase. After a lot of research, I visited Bill Selig Ford again looking to purchase the Focus ST. I made an offer to Bill, and he matched it (something I was not expecting as a first time car buyer, especially being a young female). The price simply could not be beat. I talked with Mario who promptly had all of the loan paperwork completed for me within half of an hour. I picked up the car 2 days later.The entire process was quick and simple, and the staff is extraordinary. There was never any pressure to purchase.I would absolutely recommend Bill Selig Ford to anyone.

Firstford

4 de nov. de 2012

Knowlegable sales staff. Low pressure, listened to what you wanted and helped get the vehicle to match. I purchased a 2013 Escape as a special order. Process was smooth, delivery in the estimated time.

rcfrederick

29 de feb. de 2012

I can honestly say that we "bought" this car as opposed to it being "sold" to us. From the initial test drive to final purchase there was absolutely no unnecessary pressure to purchase vehicle or extras. Excellent follow up and attentiveness to questions. Both Kevin and Mario were extremely personable and knowledgable. We were offered an honest deal with our trade in vehicle. Even though after hours pick up, was still given a tour of service area and what to expect. Kevin already called to check up after a couple of days and to offer additional assistance with any questions of car or Sync features.