Mehul Panchamia

4 de oct. de 2016

Advisor is very friendly and professional and returned my car within 24 hrs without having setup a service appointment. He also replaced my battery under warranty even though I didn't have the original receipt.

Reginald Holiday

28 de sep. de 2016

Great Job car was completed on time and cleaned Thanks!

Joe Elston

12 de ago. de 2016

Excellent service and experience as always. Great follow up also

MJackson

10 de ago. de 2016

Momentum Porsche of Houston is the greatest! The staff are polite and professional. The service is impeccable. They ensure your automobile operates to its fullest potential by utilizing every resource available. There is no other automobile on earth I'd rather drive!

Suzanna Fulcher

30 de jul. de 2016

In and out for my repairs. I could not have asked for a better service.

Emily Reaser

30 de jul. de 2016

Always have a great experience here. Amazing staff and they always take great care of my car.

JMS

30 de jul. de 2016

Very fast service. Henry went out of his way to make sure all my issues were handled. Very friendly and efficient service department.

Chris Mckinney

30 de jul. de 2016

Porsche always provides first class service when I bring my car in to be serviced.

Faye Roach

29 de jul. de 2016

I have leased 2 automobiles from Momentum Porsche over the last 4 1/2 years. My overall experience with the dealership was first class.

Valerie Smith

26 de jul. de 2016

When you walk in they greet you as you pull all they ask you what you need they guide to a place where you can be comfortable get you a drink coffee or waterin the waiting area is very quiet and peaceful they are very courteous and professional make you feel very welcome to come in

Stuart Stedman

25 de jul. de 2016

Excellent. The salesman Ben Dubuc and the manager Greg Jones were both knowledgeable and helpful when we custom-ordered our car. The car arrived on schedule and we love it.

Martin Flores

23 de jul. de 2016

Chidi Amadi was our salesman. I have to say that he is one of the best car salesman we have ever worked with. It felt like we were having a conversation with a friend more than trying to make a deal. The whole experience was fantastic and we will definitely be returning to Momentum Porsche in the future. Make sure you ask for Chidi, you won't regret it!!!

Douglas Rusth

21 de jul. de 2016

Excellent facility, excellent service. Staff is always friendly and lots of wonderful cars to brouse while waiting

jeff K

19 de jul. de 2016

top class customer attention from the first introduction to the final sale. always informed about car order

Marc Catalano

16 de jul. de 2016

Highly recommendGreat serviceWas given a new Porsche loaner tooPan Yeung one of their agents is exceptional

Raul Maza

5 de jul. de 2016

Very satisfied with service and quality of repairs

Akira Nishikawa

4 de jul. de 2016

Chase at the service is excellent!That is why I come back to Momentum Porsche to service mine. I have owned 12 Porsches so far.

Blownbudget

2 de jul. de 2016

Great experience and personal interaction by the momentum team. Sales rep (Brandon) to Manager (Greg). All were very pleasant and patient in the process. Even after the sale, I have stopped by a couple times to ask some "user" questions. My rep, Brandon; was more than happy to help and assist.

Melanie J.

1 de jul. de 2016

Momentum always does a great job and the people are wonderful!

CHAND MATHUR

29 de jun. de 2016

Everybody at dealership is very nice and knowledgeable ,love this place.

Daryl Scott

28 de jun. de 2016

Ben Dubuc was a great asset to deal with during the buying process. Extremely knowledgeable and efficient! I really enjoyed my purchasing experience!

Momentum Porsche

27 de jun. de 2016

Chiti was my sales person. He was at all times professional and accomodating. From now on I really can't go anywhere else.

Doug Huddle

24 de jun. de 2016

Chase did an excellent job of taking care of all my needs and got my car serviced in a timely manner and the work performed was up to my expectations.

Stanley kant

22 de jun. de 2016

Always a pleasure dealing with service department . Fast and courteous service.

Shameka Whiting

21 de jun. de 2016

Excellent service! I scheduled my appointment with Chase and Pan Yeung was extremely helpful in explaining additional details of my service.

B. S.

18 de jun. de 2016

PromptProfessionalAbove and beyond to satisfyI have used them before and will use them again.

Becky Hamilton

16 de jun. de 2016

I brought my vehicle in for some service and it was excellent. My customer service rep kept me informed of status updates with my vehicle. The customer service was great. Thanks

K. Gayle

14 de jun. de 2016

Coming a distance, worked well with me.Was early, but took car in and arranged a loaner in a timely manner.

Maya Suresh

14 de jun. de 2016

Excellent Service!! Very Courteous , Overall great experience

ACPC

11 de jun. de 2016

If you visit the service center, ask for Henry.Man knows his stuff and is spot on every time.Everyone there strives to provide great customer service.

Roger

11 de jun. de 2016

Work done well and on time. Service guys are great to work with. Like the shuttle service, too.

Gbulus

10 de jun. de 2016

Own Porsche Cayenne 2012. Best car to drive and best dealership to visit

Carl

6 de jun. de 2016

Customer service could be improved to be prompt and more professional. The buying process was long and cumbersome. Need to update technology to allow for online purchasing from beginning to end. Repairs made we extremely subpar. Front bumper was touched up when it need to be removed and totally repainted. Still waiting for that to happen and its going on a month now from our purchase date. Facilities, have only one stall for women's restroom, not clean, no toilet paper. Didn't offer us coffee or water. Several reps passed us by numerous times without any acknowledgement to let us know someone would be with us. Lexus totally blows Porsche's service out of the water. This is our first and last Porsche purchase as the price and service offered do not line up. Thank you.

Excellent dealer

4 de jun. de 2016

Very professional people. Excellent dealer..love my Porsche.

Serge Pelletier

2 de jun. de 2016

Your team was great and communicate with me very professionally

Ofelia Galvan

1 de jun. de 2016

Everyone at this dealership is great to work with and willing to help. Thank you

Kristof Abbeloos

1 de jun. de 2016

Excellent service. Quick repair, same day back. Polite and knowledgeable.

David Flinchum

31 de may. de 2016

A friend recommended Momentum after I was unable to find a car from dealers in my area. I was a bit nervous purchasing a car sight unseen - but Momentum made it simple and arranged for transportation from Houston to Maryland. I wouldn't hesitate to buy another car from Momentum again.

EDUARDO POMARE

24 de may. de 2016

It was a very pleasant experience no drama, easy communication and a lot of patience very helpful

Steve M

22 de may. de 2016

Great service. There were no surprises and the loaner car was very helpful. The staff was very helpful and courteous.

William Arnold

20 de may. de 2016

Went in for oil and filter change. The " check engine" light had come on the day before. I thought it was related to the oil change but it was because the engine thermostat had gone out. They saved me a lot of trouble!

CJ M.

14 de may. de 2016

Just purchased my first Porsche and it was an excellent experience. My sales specialist Ben Dubuc was outstanding. My Porsche was on order and he kept me informed the entire way. He was extra patient with me when I changed my build 4 times (don't know if I could have been that patient) and helped me with all of my questions. His level of service and professionalism was the best and greatly appreciated. Janette Garcia assisted me in the finance department and she gets full marks as well. She took time to explain all the options available to me and helped me make some important decisions. She was as excited about my new purchase as I was. Janette did a stellar job!

Sanjuanita Holmes

16 de feb. de 2016

I have bought many of vehicles in my life time, but this was the best experience ever. The people I dealt with here excellent. I will go back!

PatsyC

1 de ene. de 2016

This is my first Porsche; and Mike Denney and Brandon Morris made the buying experience exceptional! They were complete first class with every aspect of the test drive and purchase! Even followed up with me on Christmas Day. I would highly recommend them to anyone!

Nwright1

27 de nov. de 2015

First time buying a Porsche, and in fact first time ordering a car. My wife fell in love with the Macan and had to have one. The process start to finish was phenomenal! Great salesperson in Ben... Zero pressure initial exploration experience... Good guidance in selecting the right features for her car... Easy online tracking as the car was being transported from Germany... Delivery date met initial expectations... Financing easy and good terms... And a fun pick up experience. Net/net, my wife is very excited, and I'm pleased that the process didn't feel tough, burdensome, or slimy as car purchases can often feel. Highly recommend Momentum Porsche in Houston!

New Porsche guy

8 de nov. de 2015

Ben was great to work with. Easiest car purchasing experience I have ever had. I got the car I loved, with no pressure. Highly recommend.

Ross Ras

16 de jun. de 2015

I bought a pre-owned Cayenne which apparently has been through the quality control for resell. One week after, water pumped failed, $800 repair. Windshield viper was ripped off ( you would expect it to have been changed before listing for re sale as a quality controlled vehicle). A grounding noise was bothering me in turns and took it to the service department twice and they couldn't figure it out. on the third attempt, they did an extensive diagnostic for a week and they said transmission kit needs to be changed, $6800 for part and $700 for labor. Car was in their shop for nearly one month to have the part ordered and repaired. The loaner was only for 5 days so I didnt even bother to ask for one and I drove my other car. Loaner would have been Nissan Ultima or Chevy impala by the way not anything fancy if you would think you would expect in return for a Porsche. And I paid for the highest end warranty package. Don't bother with Cayenne. Its not a great SUV. Just a name brand, no comfort and no reliability. Pay the same price for a Land Cruiser. I rather an X5 over Cayenne! You need to bend over to get in. Not very good if you have back problem. Also randomly different alarms come on. Light intensity of the lights fluctuates when the car is on idle. So much aggravation with owning one. I am planning to trade mine in with a Land Cruiser or an X5!

ERivera

11 de may. de 2015

Isaac provided excellent service before, during and after my new car purchase. He was prompt and great at providing all the details of my new car purchase. Highly recommended!

jbstein

28 de abr. de 2015

I bought my Porsche without ever driving it or seeing it. All over text message with Jen Sullivan. She is so knowledgeable and professional and is the very best. She is truly the best asset Momentum Porsche has. Highly recommend her, the dealership and the Porsche Cayenne.

anneruark

27 de abr. de 2015

Isaac was very helpful in making me feel comfortable buying my car over the internet. He went beyond the call of duty by checking and re-checking the car for me. He would take more photos and fixed a scratch, detailed the car and helped have it delivered to my front door. Also, always answered my calls when he had to be tired of me. Thanks again for a great experience in car buying!

First Time Porsche Owner

24 de abr. de 2015

Isaac was very helpful both over email and when I came to see the car from out of town. Represented the car well, very knowledgeable about the brand and helped make the experience stress free. I purchased a used vehicle, and they went above a beyond to clean up marks and make it look great. I would buy from them again.

Boxster1945

19 de abr. de 2015

Chase Baxter and Henry Yeung are both exceptional service representatives. I have dealt with them both on several occasions and they treat me and my 2000 Boxster like I owned the most expensive car they service. The are both a terrific face for the dealership and I know management must be thrilled to have them.

TanyaW

16 de abr. de 2015

Henry Yeung was diligent and responsive and handled all of my needs. Car was ready when I arrived and he is the best. I will definitely request him again!

equesnel

15 de abr. de 2015

I just purchased a car from Isaac at Momentum Porsche and walked away an extremely happy client. The service was impeccable and Isaac made sure that every interaction went smoothly and was concise and meet my needs and expectations. I could not have asked for better experience. They have earned my loyalty and I would encourage you to visit them if you are looking to buy a Porsche.

Hotrod

4 de abr. de 2015

Pleasant experience from beginning to end. Isaac Knew what car I was looking for because of an earlier call and quickly retrieved the vehicle for a test drive. Everything that we asked for was taken care of, and Isaac thoroughly went over all car features with my wife. She is super happy!!

Rluczynski

3 de abr. de 2015

All I can say is that I had an excellent experience at Momentum Porsche and it was due to the personnel. My Sales Representative was Issac Tapias and he was a very knoweledgable and helpful agent. There was no pressure or pretense and he answered all my questions without hesitation and took every request I had seriously. When I went to pick up the car the left headlight had a scracth in it and without hesitation the Service Department, Issac and Greg overnighted a new one and replaced it the very next day. In the end both Issac and Greg Jones did an excellent job and did so in a very friendly and down to earth manner. I would highly recommend this dealer and Issac to anyone.

Seankimble

1 de abr. de 2015

I cannot say enough great things about Momentum Porsche or our sales guy Isaac. We have owned a lot of high line cars, but have never encountered a dealership so focused on the customer. We love our new 911 Cab! Thanks

RRCIAH

17 de mar. de 2015

Contacted John Hatfield via Momentum Porsche's Website. Was interested in a 2014 Boxster S in their inventory. He called me back. Checked to make sure it was in inventory. Sent me the Porsche build sheet on the car, did a prelim pricing on the trade ins. From my research all looked to be close on price. Schedule an appointment for the next day. They gave me some final numbers on the trades. Negotiated briefly on the price. They agreed. Deal done. From beginning to the end, my wife and I were out of the dealership driving our new Boxster S in 3 hours.

jsmith

16 de mar. de 2015

I was extremely pleased with the customer service me and my husband received from Brandon Morris and Greg Jones during the purchase of my Porsche. We not only received a great deal, but they also made us feel like family! We did not make a quick decision about the purchase and actually visited the location several times before we purchased the vehicle. Each time we visited, Brandon and Greg welcomed us with a smile and gave us A-1 attention! I have visited other car dealerships in the past that once the salesman felt that you were not ready to make a purchase they no longer showed any interest in speaking with you. I remember telling my husband that "Brandon and Greg are real salesmen and they know what it takes to close a deal". I have to say that Porsche has two exceptional top performers that because they possess the one main ingredient for selling cars (know how to treat people) will take Porsche to the next level! Thanks Brandon and Greg!

MichaelUT67

25 de feb. de 2015

I always feel very confident taking my Porsche to Momentum - it's my daily driver and Momentum takes pains to make sure my car is in fine running condition. Can't ask for more than that!

porscheguy

27 de ene. de 2015

Jennifer is the Pinnacle of first class service. Ordered a 2015 GT3 in Sept, Delivery Dec 30thI must have changed my order in the Porsche Confg at least 30 times( visited the Config 100 times) Jenifer had to change my order at least 3 or 4 times when I would sent it too her saying this is the final build. She is a real Trooper, always listing to my doubts or worries about how the car would look. she always gave solid advice and worked with me thru the process I say this with great respect for the fact I would call her or text her almost everyday even on her days off she would answer. The GT3 is absolutely awesome. this the best Porsche I have ever purchased.Mike Denny is a Porsche guy in is own right. call him up he understands where your coming fromwhether you ordering one or waiting on the dream to arrive. Thanks for a great buying experience Kevin Brown

Nikki

23 de dic. de 2014

I love, love my Porsche Cayenne. Thank you Momentum Porsche for the great customer service and for such a great deal. Chidi Amadi was one of the best. He made all the difference in the wonderful experience I had. The whole experience was fantastic! If I had to do it all over again, I would definitely choose Momentum Porsche.

svembutty

15 de dic. de 2014

I have had very bad experiences with car dealerships previously but with Momentum Porsche, it was better than I could have expected. Chidi Amadi took great care of us and was a pleasure to work with. I would not hesitate to recommend the dealership to friends and family.

JCAMBRONERO

2 de dic. de 2014

Buying a car is already a big deal, specially when one has been driving another luxury brand for over 15 years. From the moment I walked in and drove away in my new car i felt confortable and taken cared of by my sales person and her manager. Every question was answered and I couldn't be happier with this purchase, I strongly recommend using Jennifer, she is a class act and her knowledge of the product is nothing but excellent. I never felt pressured and the process was very smooth and easy going. Thank you for everything, you guys now have a client for life.

asgadgil

1 de dic. de 2014

Momentum made me a deal I could not refuse. being a long time BMW, Lexus and MB I had avoided Porsche out of lack of knowledge, but Jennifer Sullivan at momentum challenged by to take a chance and am I glad i did. I love my new Cayenne and they made the sale process so easy and convenient. Upon my arrival I felt like I was the only one in the dealership based on the attention and care that was showered upon me. I do not think that I will be buying anything else in the future or from anywhere else.Jennifer Sullivan was the best and I see a long tenure of Porsches in my garage.

NOT_AN_AVERAGE_GUY

29 de nov. de 2014

Customer Service is absolutely horrible. No one assisted me at all, and I waited to see if someone was going to help and even walked in the dealership..NOPE...no help at all. Unfriendly...totally..DO NOT shop here!

Punkster56

24 de nov. de 2014

Buying my new Macan has been an excellent experience!. From the moment I ordered my new Macan (back in August 2014), everyone at the dealership was very friendly and helpful. Isaac took over my car order and kept me informed on the progress and expected arrival time. Given my busy work schedule, Isaac was always on top of it and worked with me to complete the car purchase ahead of schedule. In my honest opinion, Isaac is the best!!!.I will certainly come back and recommend Momentum Porsche to my friends shopping for a new car.Magda Perez

MOGO

13 de nov. de 2014

I found a car online and called in to see if it was still available. Spoke with Brandon Morris who was very professional and courteous. I had several questions and Brandon was able to e-mail me information right away- he was very responsive and did exactly what he said he was going to do, which is a big plus. When I arrived at the dealership, I waited for a bit while Brandon finished up with another customer, then a bit longer while they got the car pulled out. Test drive was excellent- amazing car. We put together a very fair deal. While the paperwork was drawn up, Brandon did a great job of keeping me entertained. We took out another car in which he taught me how to use launch control- he took me to the service director to discuss potential upgrade options, then to Natalie to sign the paperwork. Everything went very smoothly and was very easy- Great job!

wholes18

6 de nov. de 2014

Called ahead to inquire of any availability of the Porsche Macan and happened to be transferred to Jennifer Sullivan. She was first class! I had some basic questions regarding options, pricing and such, which she was able to find out for me quickly. When we arrived, Jennifer was helping another client, and we were offered a drink as they had been expecting our arrival (coming in from out of town). Within 5 minutes, the car we inquired about viewing was backed in, fully fueled and ready for our examination. Jennifer had take the steps before our arrival to "Wow" us with what buying a Porsche entails. Very low pressure in sales, and she made the deal easy to complete by working with us on our trade that was not in our possession at the time. Jennifer even traveled 100 miles each way to pick up our car after we had taken the keys to our new one. I would say that is going the extra mile...maybe 100?! Needless to say, this is our first Porsche, hopefully with others to follow, and rest assured, Jennifer at Momentum will be our first call.

dahl.thompson

2 de nov. de 2014

I had a terrific experience dealing with Momentum-Porsche. Everyone was very friendly and professional. There was no pressure. I felt very comfortable right off the bat with Isaac Tapias. He put up with what were a lot of pretty basic questions - my first Porsche - without making me feel basic. He gave me a great deal of information about things I would not have even thought to ask. He was fair, honest and courteous. Issac was even willing to help me shuttle my current car back to my house (I live 25 miles away) - eventually we did not need to do that but he was ready to help. He continues to help me out - answer my question, etc. post sale. No complaints. Highly recommended.

Lnc23

1 de nov. de 2014

Our family visited Momentum Porsche closest to our home. We strolled in with a sleeping 20 months toddler reclined in her bob stroller. Upon entering we were not greeted at the door. The secretary did not even greet us. We explored the cayenne and the macan, looked at the colors available in the showroom. We then strolled through the back parking lot in search of the 2015 cayenne ourselves because it was not on displayed at the showroom. Even after >30 mins of being at the dealership, not a single porsche personnel acknowledged us. We will certainly not be purchasing our 2015 cayenne from this dealership. This was byfar the most disappointing car shopping experience that we have had.

Bob and Lisa Life

29 de oct. de 2014

I had my wife test drive the new Macan S back in May when it was first unveiled at the dealership. We ordered one knowing it would take several months. This was not an issue now that we were downsizinng from 3 children and 2 dogs in multiple suburbans over 18 years into the fun to drive performance oriented Macan S - an empty nest plus. When ordering my Sales Rep Isaac Tapias helped me sort through the match of our driving desires and the options we would leverage long term. This was a value added exercise, and after getting home I called back with several edits (upgrades), no problem doing this. The Macan S arrived a week early. We traded in our suburban and the prices exactly matched what I had calculated using Edmunds.com, so no further dialouge required. Natalie in Finance helped us select the right aftermarket items. Since this was our 14th purchased vehicle we did not take much time doing this, efficient and productive. We had test driven the Cayenne also, but the Macan S was the right match for us. With my selectd options our Macan performs even better than the test drive car. We are quite happy with our expeirnece at Momentum Porsche!

jhosford

17 de oct. de 2014

I made contact to inquire on a Panamera with a Cayman S for trade-in. Was able to cut out the back and forth and accomplished 99 percent of deal on email. Once we agreed on a deal they ran credit. I showed up the next morning and took the car for a drive while they evaluated the trade in. We agreed and within an hour I was driving away with my new car.

lioneljones5116

16 de oct. de 2014

These guys are like family to me.. Brandon gives me the "brotherly" service.. I have purchased at least 5+ cars from these guys over the past 6 years

Alger

11 de oct. de 2014

Jennifer immediately took me under her care when I came to Momentum to see the new Porsche Macan. I just moved to Houston from Europe and was not familiar with all steps required when buying a car in the US. Jennifer arranged absolutely everything including documentation with my bank and she was always available over phone and email during the wait for my custom order. Such excellent and proactive service, she's is true customer care! Refreshing to work with a car sales representative who is intelligent, professional, personal (and beautiful). Jack advised me when I wanted to change my build and took all the time to explain options in depth. Though everyone at Momentum Porsche is supernice. Thanks for the awesome experience and thanks for my perfect car! Highly recommended.

felixz

3 de oct. de 2014

I have purchased other luxury vehicles in the past and this was by far the best car buying experience I ever had. Isaac was extremely knowledgeable, patient and attentive. He really took the time to understand what my needs were to advise me on the right vehicle. I made several trips to the dealership and he made sure to address all of my concerns every time. Most importantly, I did not feel like just another person buying a car. He continued to follow up with me after I purchased the vehicle to make sure I was fully satisfied with my purchase and I've never had that happen before. I will definitely be back here and will recommend Isaac and Momentum Porsche to my colleagues and friends.

AAWDDS

1 de oct. de 2014

Jennifer made me feel like a VIP! The ease of finding the car with what we wanted on it and the price was right on budget. I would recommend them to all my friends.

crystallaman

8 de sep. de 2014

We had an amazing experience purchasing our new 911. The sales process was quick and painless. I appreciate the professionalism of everyone from the receptionist to the finance person. I would highly recommend this dealership to any one who is wanting a hassle free experience.

bryancpa

3 de sep. de 2014

I went in to dealership and found a vehicle that i was happy with, and decided to purchase without needing to special order. Although my car was sold to me by a different salesperson, the really, truly excellent experience came when a salesperson by the name of Isaac, went above and beyond to be sure we were oriented well to our new car. Our initial salesperson was kind, but became very busy with another customer. It was at that time that Isaac stepped in and did what he could to help us. He has also followed up with us to be sure that we were happy with our new car.***We flew in from out of town to car shop and had a rental car. I would have liked to have seen the dealership help us get the rental care returned. I even asked for assistance and was not helped. My husband had to spend TWO hours in traffic getting the rental car returned!!! We then had a FIVE hour drive home :( ***

witd

2 de sep. de 2014

Isaac was a pleasure to work with. He was responsive, friendly, informative, and enthusiastic. Top notch sales representative and dealer. No complaints whatsoever. Would recommend this place to anyone.

anewbuyer1

2 de sep. de 2014

Worked with a very nice, no pushy, knowledgeable sales person at Momentum Porsche that made the entire experience of buying a Porsche what it should be! From the initial phone call to the test drive to the actual purchase - Isaac Tapias was a pleasure to work with. If you're considering a Porsche, call Isaac.

Jeana0319

2 de sep. de 2014

Everything about my car buying experience at Momentum Porsche with Isaac was great; it was an easy and smooth process and I truly appreciated that considering it was my first car purchase on my own as I had just been through a divorce. I truly felt like Isaac and Mike were looking out for me. I have nothing but appreciation and wonderful things to say about them both; I feel like if I ever have a question, I can simply text him and he'd be there. I couldn't be happier with everything about my car buying experience; from buying my new Cayenne to making a new friend in the process, everything about it was wonderful.

mlwcau

1 de sep. de 2014

Isaac was great and answered all of my questions... and gave me additional information that I found to be very helpful. I don't have any additional info.

lexuskid

1 de sep. de 2014

From the time My family walked in the dealership we had an immediate welcoming feeling which was unmatched. The atmosphere was very professional. Isaac Tapias has done a tremendous job in making our purchase simple and pleasant. I didn't see him as a sales employee, he was more like a friend of the family. Isaac is with out question a top notch professional.

jcwillr

1 de sep. de 2014

I had visited the Momentum dealership and spoke with Isaac Tapias on a 911., He was helpful in my questions on the Carrera S, and a big plus was that he was driving a 911 too. A month later, I went back to Momentum after returning from a trip and he had one that had the features I was looking for. We got the deal set up and it all went extremely smooth. I love the car. A Great Experience to say the least with Momentum.

eyj98

29 de ago. de 2014

Brandon was VERY helpful. I didn't feel pressured and he was very knowledgable! I'm happy the Macan is within my price range and I will be buying my Macan from him! Thanks Porsche

mmdabon

29 de ago. de 2014

We received "impeccable service" from Momentum Porsche!!! After a "HORRIBLE" experience at Porsche of West Houston, Brandon Morris along with his colleagues, made our experience of purchasing our "New Cayenne" much more enjoyable! Brandon Morris provided us an "Exquisite" customer experience with a great level of competence, and integrity. I can't almost wait to purchase a newer model of the Cayenne because of Momentum Porsche, and the "awesome service provided"!

bshiels

29 de ago. de 2014

This is my second new car Porsche purchase from Brandon. I live in Allen, Tx north of Plano but will continue to purchase from Brandon in the future. He's the best!

katiepdeal

28 de ago. de 2014

Isaac was the best salesperson I have ever had. He was patient and very kind with me. He took his time and let me come back for numerous test drives. He never got frustrated with me and was very professional. He was timely in all respnses to me and I am grateful for all of his help!

kbar

15 de ago. de 2014

I bought a used Cayenne on July 31st. I was assured the vehicle had been checked over and serviced before they put it up for sale. I drove it two days and the service engine light came on. Later that day the car started dumping coolant. They took care of it and I thanked them. I told my salesman that I appreciated it and would have understood if I would have had to pay for it. Those were my exact words to him and it was the truth. They didn't have a good reason why the service light had come on after they told me the car had been serviced. They side stepped my question about it. When I asked about it later I was told by the service manager that it had been done and it may have been a vehicle malfunction that the light came on. If it was serviced and the light came on it could probably be only be a couple of things. The mechanic didn't reset the light or the service wasn't done. Either way, it shows the lack of quality control that you would expect from a dealership of that caliber. I'm now starting to question how accurate is the vehicle check out sheet they gave me before I purchased the car. The salesman also told me that the part on the coolant that went bad usually has to be changed at 70,000 miles. A part on the cooling system that has a mileage life on it? I don't believe that one. They told me that it would take more time than they had first thought. I told them I didn't have any issue with that. I would rather them take their time and get it done right was my exact words to the service manager. I picked up the car just yesterday. After I picked it up and started driving it, I heard banging noises like it was being hit from the bottom with a sledge hammer. I felt it all the way up through the center concole where my arm was resting. The car started to drive bad, shake, and had no acceleration. I pulled over to check what was wrong and the engine cover underneath the car had come unhooked and was dragging the ground. The back piece of the panel was gone and what was left still hanging had 1 bolt left in it facing up towards the driveshaft. All the other bolts were gone. Someone didn't put all the bolts back in and secure it before they gave it back to me. There's the quality control issue I spoke of earlier. It was only attached to the very front of the vehicle so it had slammed the undercarriage of the car numerous times. The service manager would later tell me that the banging on the bottom couldn't have damaged the drive shaft. I called the dealership and told them what happened and wanted to send him a picture. He said don't worry about it because he knows what an engine panel hanging down looks like. Big mistake on my part because he would later tell me that didn't happen. I was lying to him. I then had to climb underneath the car and take the screws out from the front of the car so I could get it off and would be able to drive the car. I brought it in today and I am told that the drive shaft is worn out. 70,000 mile and it's worn out. That's hard to believe. Especially since the car was driving fine before the undercarriage came off. I have been told it's my problem that their mechanic didn't install the bolts in the engine cover correctly but that had nothing to do with the drive shaft being worn out. Believe that one? Now he is starting to insult my intelligence and it get worse. I was first told that the cover couldn't hurt anything because it was made of cordboard. Then told the cover was only there to stop water from splashing on to the bottom of the car. This is from the service manager. That makes no sense. Cordboard comes apart in water. Wow. I now realize he will say anything to get out of their responsibility. When I don't agree, then he said it was only plastic. I asked about him about the metal part at the back end of the cover that is about 4 inches by 10 inches. Then I was told that was the only metal part on there and couldn't have caused any damage. Metal is metal. To tell me there is no metal on the cover is absurd. It's on there no matter what they say. I was then told that all the bolts were in the cover, which is completely untrue. I gave them the bolts and there was at least 3 missing. I confronted him about the lie, he then admits that all the bolts weren't there. How crazy is that? I'm told that the cover slamming against the drive train didn't damage anything. Then I'm told that it didn't come apart or drag the ground. I am the one who dealt with all the issues but they are going to tell me what didn't happen to a car that was working fine when I picked it up. They will say anything to get out of fixing what their employee damaged. I have a hard time believing that the drive shaft worn out at the same time the cover came off the bottom. Same exact day. Think it's a coincidence? I don't. Sounds like an excuse to not stand behind their workmanship. What would you think? Lack of quality control? What's even worse is I have been a momentum customer for many years. I have bought numerous BMWs from their other dealerships. The last one was in January of this year. This is the worse situation I have ever had to deal with with any dealer I have bought from. Don't think they won't do it to you. I'm a long time customer. What I find disturbing is I am being lied to about the bolts all being there, the service engine light coming after a few days, the engine cover being made of cordboard and doesn't have any metal on it.....I can go on and on. I realize that all the good things I believed about Momentum's dealerships and how they take care of the customer isn't true. I can't tell everyone how disappointed I am in this lack of reasonability that the service dept is not willing to take after the result of their repair was only more damage to the vehicle. Proof of this is all the false statements that were made to me. Only to be admitted after I confronted them and called BS. If there are this many issues with a car that only has 70.000 miles on it and has been inspected for sale and weren't caught, go buy something you will get a little more life out of. I bought from the dealer because I thought I would get good service and would be told the truth. Boy, was I wrong. I have decided to bring it to another shop that is qualified to tell me exactly what happen because I know I will never get the truth from them. I wait to see what will happen after an independent third party gets the opportunity to look at the vehicle and check it to see exactly what happened. I'm curious to find out if all the service and inspection claims they made about the vehicle to me before I bought it are true or was the report just pencil wiped . I am willing to stand behind everything I've written in this review. If anything is untrue or inaccurate, they can sue me for slander. EVERYONE STAY TUNED. I'LL POST A FOLLOW UP REVIEW ON THE RESULTS. IF THEY ARE CORRECT, I'LL ADMIT I WAS WRONG AND GO ON DOWN THE ROAD. Question is, what'll happen if I'm correct? Think they will admit being wrong?UPDATE; Monday 9-18. I picked up the vehicle this morning to bring it to a different shop and get a second opinion. When they put the vehicle up on the rack I found out a couple of things. First, the service manager had told me the only thing they would be willing to do was to put a new engine guard on the vehicle. There was another engine guard on it alright but it wasn't the one that came with the car when I bought it. I always thought when you deal with a dealership you don't have to worry about them switching parts. It may be Porsche but it's not the one that was there before It was completely different and didn't cover near the area the previous one did. I called to find out about the old guard and were it was at. The service manager had told me on Friday that there was no marks on the guard so it couldn't have dragged the ground. I told him I would be there today and I could show him the marks that were all over the guard. When I ask for the guard today I find out it was thrown away. He then tells me I should have let them know I wanted the guard back, like it's my fault they threw it away. Just when I thought it couldn't get any worse, I'm shown by the new mechanic inspecting the car that there is a fluid leak under the vehicle that for some reason the Momentum mechanic didn't discover. If he did, nothing was said to me about it. I sent an email to the service dept asking if they would check with the mechanic that worked on it to see if he saw the leak. It would have been hard to miss but I sure it just goes back to the quality control issues I've experienced all along the way. I'm curious to find what's the excuse for this one. Maybe I should have asked if anything was leaking under there? STAY TURNED.

Yadin David

14 de ago. de 2014

My experience justified the travel of about 15 miles each way. Professional service team that delivered trust, competency, and represented my interests well (finding insurance coverage for needed work). The shuttle service, especially, Mr. Nelson Rubio, is awesome! Clean car, on time with clear communications about pick up and drop schedules. Very personal and friendly service.My appreciation for work done well.

mparmet

13 de ago. de 2014

I had previously heard stories about this dealership, but let me tell you, I found them absolutely great.I have used another dealer North of Houston since purchasing my car, due to "stories" about Momentum, and quite honestly, Porsche North did nice work, had "nice" service, but never had parts in inventory, and I had to make multiple trips. In other words, it was not exemplary.I had an incident, and needed to utilize the closest dealership. From the moment I arrived, the Service Manager, Jeff Pollard, took great care. Welcoming, getting necessary information, and telling me when I would be contacted. His service member, Henry Yeung, contacted me before Jeff told me he would, gave me the analysis, and options, and handled everything in a timely manner. He followed up with calls and emails.I will return, and test them again, but as a first experience, this is what service should be like, it was even better than Lexus (when Lexus use to provide exceptional service). Kudos to Jeff and his staff.

pierce2014

12 de ago. de 2014

Nelson Rubio is always polite and on time and I would like you to know he is a 10+ employee. I would rate him excellent

jhross

2 de ago. de 2014

At retirement age I have bought a lot of cars and seen just about every type of sales person you could imagine. I have to say Isaac Topias ranks right at the top of the list. The most courteous, relaxed and thorough car buying experience I have had. Thanks Isaac. Hope to get that turbo one day also.

txaida

1 de ago. de 2014

Walking in the Porsche Momentum dealership was heavenly. Isaac Tapias and Greg Jones treated me like a celebrity. It was such an awesome experience. Isaac Tapias took time , going extra miles for walking me through my Panamera!!! Very highly recommended indeed!!!!!

lorimixson

1 de ago. de 2014

Isaac is a rockstar salesman who truly aced our new car deal - highly recommend- awesome experience! I've bought a lot of cars and have never had such a great outcome with all positive 5 star and beyond treatment. Go Isaac!

mdeghuee

1 de ago. de 2014

I was in town visiting from California and had some spare time to shop for cars. My original reason to come in was to gather data. Isaac took the time to show me the features and helped my narrow my choices to a Cayman. This was significant because I had been undecided for a long time. After I returned to California and became serious about a Cayman purchase, I checked the Momentum Website and they had a car that met my needs. Isaac and the Momentum team worked hard to put the deal together long distance. I flew in from California, Isaac picked me up at the airport, I took delivery of the car hassle free and had a wonderful road trip home. Isaac has been following up to make sure everything is OK. It was a great experience and I would not hesitate to recommend Isaac or the Momentum team to anyone!

klee.med

1 de ago. de 2014

You will see some of the negative reviews about all the Porsche dealers in and around Houston.So I was a little bit concerned before walking into this dealer.Isaac Tapias completely changed my bias and worries about this dealer. He will go BEYOND his job to help you. The type of service and help you get from him is something you do not get easily from any car dealers. I was so satisfied that I even called my friend in another state to consider buying from him.

thernande1

30 de jul. de 2014

Working with Momentum again was a pleasure. Brandon was very knowledgeable and surpassed my expectations. The experience this time was better than the last. I will be back to do business with them again.

steve.ogden

16 de jul. de 2014

I stepped into Momentum Porsche not really thinking I could even afford one. Isaac was extremely knowledgeable, patient, and understanding in dealing with me. He explained the benefits of Porsche, compared and contrasted the car I wanted against competitors, and totally won me over to the car of my dreams. I could not be happier. Isaac went far and beyond explaining to me the value of owning a Porsche, and did just the right amount of marketing to convince me to go with one - without being too pushy, etc. I have been in the car market for about 35 years now, and have never had a more pleasant experience buying a car. Isaac is truly a top notch salesman. I love my car like no other I have ever had, and am totally thankful to Isaac for helping guide me to the right conclusion for me. Isaac has performed high quality follow-up with me since purchasing the car. Anything I need to know - he is there for me. Could not be happier. Isaac was the icing on the cake when buying an expensive, high quality car. Cannot thank him enough. Will recommend him to everyone I know. Thanks so much Isaac!

Unipresser

16 de jul. de 2014

I'm from out of town. Bought the car sight unseen. It was exactly as described. Isaac patiently worked out the transaction remotely. Flew in, was checked out on the car, signed some papers and drove away. Absolutely effortless. They were great to followup about receiving title and tag. It was great working with Isaac an the whole team at Momentum Porsche. I still text with an occasional question and get an immediate and friendly response. Excellent.

jennyfure

15 de jul. de 2014

I recently purchased a vehicle from Isaac at Momentum Porsche. Isaac is unlike any car salesman I have ever worked with.. He was transparent and friendly - wasn't pushy at all and worked hard to get the deal done. Even after the transaction he has taken the time to ensure that everything with the car was met with satisfaction and that I had a pleasant experience through the entire process.There's something about buying a car that makes you feel almost dirty... and that everyone's out to get you. I definitely did not feel that with Isaac! Definitely ask for him!

Trangrealtor

15 de jul. de 2014

Isaac knows customer service! He is very attentive and is honest. I am very happy with my new Macan S. Thanks, Isaac! I am sending referrals your way!

MissChrystal1

13 de jul. de 2014

Considering a Porsche? Go See Issace Tapias at Porsche Momentum Houston!! He can definitely get you the best deal while making the process quick and simple!!

MEKWong

12 de jul. de 2014

Jennifer was recommended by a friend who has done plenty of business with her in the past. The Sonic network is much more than Porsche and that is a huge advantage. She found me just what I asked for, a low mileage MB CLS550 with the right color scheme. There were a few minor issues (missing inspection sticker, missing starter knob, delay in car plates) that were more dealer prep / service related than sales related, but Jennifer was able to take care of them without problems. Overall, the experience was excellent with a knowledgeable, low-pressure, and accommodating sales representative. I will certainly approach Jennifer when its time for my next car.

Amd22368

10 de jul. de 2014

This was my first Porsche purchase and I could not have had a better experience. Isaac Topias, was recommended by Greg Jones, and this could not have been a better pairing. He listened and paid attention to my need in an SUV as well as my want for my Cayenne to reflect me. My umber metallic Cayenne is everything I wanted. Isaac and the Momentum team went above and beyond. Honestly, can say went in to meet a salesperson and was instantly at ease with Isaac. He is genuine. Isaac Topias is our Man for all future purchases and should be yours!!!!

eortizc

10 de jul. de 2014

Coming from a Latin Country I found my purchase experience very grateful when interfacing with Isaac Tapias (Porsche Advisor) since we are coming from the same background, the Latin community would benefit going to Momentum Porsche and working with him, he not only speaks the same language but his knowledge about each Porsche model will give you more support to take final decision and to purchase the right Porsche Vehicle

macan_roar

10 de jul. de 2014

With this being our first Porsche purchase, I wasn't sure how our interaction with the salesperson would be. Would they be really pushy? Would they be callous and unhelpful? No. The reality is if you work with someone like Isaac Tapias, you will have an excellent experience buying your Porsche. Isaac is really really friendly guy, and I recommend him to anyone. We ordered our Macan with Issac in March 2014, and since this was just added to the product line, all Macans were build-to-order and required a 5-month wait. Throughout our wait time, he was very quick at getting back to us whenever we had a question. When the vehicle arrived, we couldn't have been happier. It was delivered with the features we wanted - exactly as promised, and the payment process was probably the easiest one I've ever had. What are you waiting for? Call Momentum and talk to Isaac now!

maddog030609

30 de jun. de 2014

This is my 3rd car to buy from Jennifer and I always come back to her since she is always helpful and professional. I will continue to use Jennifer and Momentum for future purchases.

PSblack911

27 de jun. de 2014

Jennifer is the best sales person I have ever worked with. She takes the time to make sure to put you in the right car. I will send all my friends to her. Can't say enough good things about my experience with Momentum and Jennifer.

billrecords

27 de jun. de 2014

Jennifer Sullivan and the Momentum team did a great job getting us exactly the car we were looking for. After we drove a car at the dealer they found a car in the color and with 99% of the options we were looking for. The car was brought in with care, and fast. The paperwork and the delivery process were painless. The time Jennifer took to provide us an overview of all the car's features was extremely valuable, her knowledge about how to set up the car and help us understand all the systems and features was second to none. The time to work out a deal was short, and did not even require a visit to the dealer until we took delivery of the car. Most sales people only have a superficial knowledge of their product, not Jennifer. Great experience all the way around. And, the car is flat great!

Schen7585

27 de jun. de 2014

I have bought a few cars from Jennifer and have recommended her to friends and family. Every experience with Jennifer has been awesome!!! I cannot say enough good things about her and the service and professionalism we have received from her.

Napisarn

9 de mar. de 2013

Had an aftermarket spoiler installed. There was a little complication, but they pulled through and got me out same day. Didn't mind the wait. Nice lounge area.

ConradJMC

20 de feb. de 2013

There is no better feeling of accomplishment than taking an auto in for service and having the car returned feeling as 'tight' as a 'first drive off the lot' vehicle. The experience is enhanced when the service people are as friendly and courteous as Richard was.Thanks for enhancing the experience I have come to enjoy driving a Porche

n.mcdaniel.1

23 de ene. de 2013

This repair was recall item. I am inpressed with a recall that is performance rated versus being the standard safety recall. All the timing and work wenr wellNorman McDaniel

nlane

18 de ene. de 2013

Excellent experience. Thanks for always going the extra mile to resolve a problem. Will definitely use the dealership again for service and or a new car.

Udokaugbala

14 de ene. de 2013

Richard has always been very professional and honest about my requests and car. Will always recommend him and Porsche to any of friends or family.

Ccooper14

13 de ene. de 2013

I Loved my experience at Momentum Porsche! Efficient,friendly, and accommodating! Richard Walker was knowledgable and extremely curious. He provided a rental car. Go Porsche!

Danashby

9 de dic. de 2012

Jeff and his staff always take great care of me. I drive from Tomball and go by Advantage Porsche to get to momentum. I have purchased two cars from momentum.

jbeerbowerneurorad

26 de nov. de 2012

always a pleasure working with this dealership. have not had a bad experience in 11 years with these folks ...highly recommend. work they do is excellent.

ben.mathis.1992

24 de nov. de 2012

The Service Department fit me in without an appointment. The work was completed in a timely manner, and the staff was very courteous. This has been the case every time I have taken my vehicle to this dealership for service, and for this I will continue to have my vehicle serviced there.

TroyL

15 de nov. de 2012

Richard and his team at Momentum Porsche Service do a great job of under-promising and over-delivering. They provided a detailed estimate for the various issues on my car and made sure to check with me before doing any work. They also worked with me to understand my options.

AnilNath

4 de nov. de 2012

SALES..Brandon Morris..I have 2 Porsches--a 2011 Panamara and a 2013 911..both from Brandon. Very knowledgeable and businesslike without being aggressive. I have received excellent service and pricing and considering a 911 for my wife. SERVICE DEPARTMENT...very helpful.Looking forward to doing business on my third Porsche.

Reyne

4 de nov. de 2012

Richard was great. Took care of all of my carsneeds, went above and beyond what I needed.Thank you again! Will definitely use them again!

mawilli56

3 de nov. de 2012

Iam always greeted with a smile, Richard is very knowledgable and always answers all my question or if he doesn't know he quickly finds out. My car is always ready at the time he tells it will be when I drop it off.

SPC911

26 de oct. de 2012

Jennifer Sullivan and everyone else at Momentum Porsche were great to deal with and very professional. And, I am really enjoying my brand new 911.

wq9bonm

20 de oct. de 2012

Momentum Porsche South West Freeway provide good service and were able to fit my car in for a simple oil change with only a couple of days notice. I purchased a 2005 Porsche Boxster from this dealership in 2006 and have had it serviced there every year. Their work is reliable and their price estimates are accurate.

lshiels01

17 de oct. de 2012

I love Momentum Porsche! From sales to service, they are friendly, knowledgeable and dedicated to making their customers happy. I always know that I can count on Richard when I need to bring my car in for service. He works to schedule at my convenience and keeps me updated throughout the service time. I couldnt ask for a better service advisorand dealership!

B Given

15 de oct. de 2012

I had a problem that I was sure would require a significant, multi-day service visit. I showed up unannounced, planning to drop off my car. My service manager immediately took the car back and had it fixed in 30 minutes. I couldn't imagine a better outcome (or service).

Porsche06

13 de oct. de 2012

I always have good service and they do a very good job in accomondating my schedule. They also recommended some pro-active battery tendering that will help keep my battery strong when I go long periods without driving. Even though I now spend most of my time living in Central Texas, I still come to Sugar Land for service.

scullythepirate

10 de oct. de 2012

Brought my 911S in for a 20,000 mile service. Had a loaner car waiting for me. Did not have to wait at all. Fixed and addressed all repairs needed for the car under warranty. Car was washed inside and out. Very happy with the service team.

tmayne

4 de oct. de 2012

Excellent overall experience! Richard and Jeff were very helpful and a pleasure to work with. I was on a tight schedule and they were very responsive to my needs.

ambler

28 de sep. de 2012

the work was completed properly, car returned clean, billing explained, very short and efficient time spent in dealership, excellent guys to deal with, delivered the service that Porsche aspire to.

BCSugarLand

26 de sep. de 2012

best customer service department I have ever dealt with. Customer is always the priority. They know their vehicles and are always happy to do whatever you need.

ldputterman

24 de sep. de 2012

Chase is always on top of things and gets me in and out very quickly. I had a variety of little issues this visit and they hit everyone of them to resolution.

TipoBoy

20 de sep. de 2012

I bought the car in to have the starter motor cable replaced. The car was slow to start when engine was warm. This is a known problem. This was fixed perfectly and now the car starts very easily when hot which is great.While the car was having the above work done I also needed an oil change. However when I came to pick up the car I checked the oil level before driving away and the oil sensor reported a minimal amount of oil (only showing the first small mark on the gauge). I was expecting it to be at the maximum mark so that I don't immediately have to top it up myself.This was especially annoying as the bill had charged me for 10 quarts which is more than enough to fill the car.I also feared that the mechanic had forgotten to fill the car up after the old oil had been drained out and worried as to what damage may have occured to the car as a result of that. I later read that there is a separate low oil level warning and that my car was only low on oil not out of oil.To top the oil up the mechanic drove my car back to the service area. This meant that they (and I) had to wait over 25 minutes while the car's computer allowed another reading to be taken of the oil level. This was annoying but in no way Richard's fault. Richard was as pleasant and professional as usual to deal with.The oil was topped up to the max.I've heard stories about dealerships overfilling with oil which causes more problems than underfilling so in that respect I'm happy that the service guys didn't overfill the car. It was just frustrating having to wait around when I thought my visit would be quick.

theedjohnson

14 de sep. de 2012

Brandon went above and beyond with this sale. It started from the moment I requested extra pictures of the car - he emailed me video on his iPhone! When I had a question about financing, he addressed it quickly. He handled the trade-in professionally and was open to discussion. When I drove down from Dallas to pick up the car, it was waiting for me right in front of the dealership. Brandon even called my insurance company and had them fax a copy of my policy (the one in my glove box was unwittingly expired!). All in all a fantastic buying experience and I drove home with a car I totally love! What could be better than that?

bad car

13 de sep. de 2012

my salesman gave me a choice of two cars , he let me chose which one . he worked with me on pricing and gave a good figure on my trade in. i felt he didn,t force the deal on me.

dswphd1

2 de sep. de 2012

As always, they were great. They were friendly, attentive, and made sure I was kept informed of what needed to be done, and made sure it was taken care of completely.

gene.shiels

29 de ago. de 2012

I have had the pleasure of working with Brandon on several occasions. Extremely helpful, friendly and knowledgeable. I definitely recommend him to everyone interested in a Porsche!

bldistefano

28 de ago. de 2012

Momentum Porsche continues to give me outstanding service. Although I just drive a Boxster, they treat me as if I drive a 911 GT3. The great service from the Service Department is the primary reason that I will buy my next Porsche from Momentum.

toshdferrell

22 de ago. de 2012

Richard is a fantastic services advisor....he's honest, hard working and friendly individual. He is the reason I will continue buying from the Monentum dealers.

jmdocherty

20 de ago. de 2012

We recently purchased a Jaguar XK-R from Matt Baxmann at Momentum Jaguar and couldn't be happier with the experience! From the moment we walked on the lot, Matt answered all our questions and was extremely knowledgeable about the various vehicles in their inventory and the brand as a whole. We were very happy with thehighly recommend him!

ligottschalk

9 de ago. de 2012

Problems with warm starts. Took the car '07 911 Carrera S in. Got a rental and out in less than 20'. Car ready the next day and back in my 911 within 24 hours with very little cost financially or in time.The whole experience was quick, painless and completely satisfying!Good job to all.

bmacmillan

8 de ago. de 2012

Great overall experience. I did not receive a call back from my initial call to the receptionist, can't say wheather it was delivered to the service group or not. Have no plans to use anyone else.

Tony Gracely

3 de ago. de 2012

Mike, Brandon and Sara Morales were professional, helpful and courteous. They represent the Porsche franchise at the highest level. I am more than happy to recommend Momentum to all my friends and family. This is possibly the best luxury vehicle dealership in the State of Texas.

bfrank52003

31 de jul. de 2012

RIchard got me in on the day that I called. He kept me up to date on the progress of the service and he was flexible on the pick up time. Overall, the people with whom I interacted were friendly, efficient, and knowledgeable.

Jim in Houston

26 de jul. de 2012

Service department was ready for the car when I arrived and was able to do the routine annual service while I waited in their new customer lounge.I would definitely recommend this dealership for service.

ArgosAslan

26 de jul. de 2012

Had an annoying problem with parking sensors always going off - difficult to determine the problem, but the high quality of customer service and the great communication amazingly prevented me from getting annoyed at having to bring the car back twice after the initial visit. Sometimes things are just hard to figure out, and I really appreciate the professionalism and dedication of the Porsche Momentum staff in getting to the bottom of it. Wouldn't trust any other service provider with my Porsche.

2DeMax

23 de jul. de 2012

Chase Baxter handled my service needs in a friendly proffesional manner. While I was waiting, Jennifer Sullivan, which I originally purchased my Cheyanne from showned me the new vehicles that are out as well. A good experience all the way around. Thanks!

margaretex1

21 de jul. de 2012

Richard is very pleasant to work with. He is always on time even early in the morning. He is very personable and easy to talk to. He attention to detail is tremendous.

abracey

20 de jul. de 2012

Kirk did an excellent job in working with my wife and I in spec'ing our Panamera. Actually - I would have made a bad choice re steering wheel given blog rants about paddles vs. buttons. So - thanks.My wife was a bit slow in going to pick up the car following arrival (far from a typical male attitude). I was pleasantly surprised to see Kirk in my driveway with a loaner to personally drive my wife to the dealership for delivery - that's great service!

dcronin

19 de jul. de 2012

This review is a little late and was prompted by my visit for service on my 2012 Boxster S Black edition which I purchased last year. Jennifer was my point of contact and offered terrific service from start to finish. She even assisted in helping find a rate that beat my credit union!. I am a General Manager with a major hotel chain and constantly obsess over customer service. Well let me tell you that Jennifer is exceptional at what she does. One would assume that the service at a luxury car dealer should be stellar, however I recently had a very poor experience with BMW. My experience at momentum was exceptional from start to finish. if you have not purchased a porsche before it is quite an experience as many of the cars are made to order and Jennifer was in constant communication with me about the delivery date of the car. My advice is if you are in the market for a new car and enjoy great service...then ask for Jennifer!

Bagpiper2

19 de jul. de 2012

Timely, friendly, extremely knowledgeable. No matter which service advisor you are assigned, the team works together, know you car and can make great comments aout issues. First class advice ...what to do, next service, or here is the coffee machine while we fix your car.

rich robinson

19 de jul. de 2012

Chase was very helpful in assisting me that day. I was getting a flat tire alarm and he was able to reset the alarm for no charge. I was in and out within 20 minutes.

CJL713

15 de jul. de 2012

Richard Walker is always friendly and very helpful. They found the problem (tire pressure sensor) and fixed it as quickly as possible. It was covered under our warranty, so we did not have to pay.

Bremaley

13 de jul. de 2012

Always prompt and professional service. The sales department is equally as dedicated. Jennifer and Mike are great. Thanks Momentum Porsche. I love my new car. Brice Remaley

mysamuel

10 de jul. de 2012

I was very pleased with my service. Everyone I came in contact with was cordial, to include the receptionist and Enterprise representative. I had to rent a vehicle and that was a smooth process as well. I will continue to bring my vehicle there for service.

mbowker1

8 de jul. de 2012

Great service, timely. Service performed on time and within budget. The loaner car was fine no problems there.Richard was knowledgeable and friendly and explained everything in detail.

corporategroup

28 de feb. de 2012

The sales effort was great, the car I called about was located before i left for the dealership and was outside waiting by the door for me to arrive. when it was not exactly what I wanted Jennifer found me the car I needed quickly and had it prepared overnight. Like all used cars there are tiny issues however the difference with this dealership is they addressed them. When I had a small issue with a squeak, Jeff the service manager rode with me and waited for it to show itself. Then amazingly he diagnosed in less than 2 miles the issue, a solution, and discovered another that I had not yet noticed much less reported. Upon our return to the dealership they provided me with a newer Porsche to drive (of course I now want to move up to that one)and made the repairs on time and correct the first time. Overall i am more than pleased with this dealership, and based upon my experience really question the derogatory comments on this site. As a vacation destination developer and home builder i am acutely aware of the need for service and set my standards high, this dealership exceeded them, and that's no easy task. Sales, and Service are great. I purchased a used 2006 911 and they made sure everything was perfect.

kmstolte

28 de feb. de 2012

My purchase (CPO 2006 Boxter) experience with Jennifer Sullivan was superior. Price (deal) was fair and follow through was exceptionally pleasant and efficient.Through the following two years my service experiences have been excellent. Chase and Richard are very personable and exhibit a sincere interest in pleasing me. Their service department has proven to be thorough and efficient.I enjoy my roadster and am so pleased for the wonderful experience with Momentum Porsche.

CJL713

17 de ene. de 2012

We purchased a CPO Cayenne and our salesman Matt Baxmann was very helpful. He answered all of our questions and went out of his way to make sure that we were well taken care of. Momentum had the largest inventory of CPO Cayennes in Houston at the time we were searching for one. Based on our experience with Matt, we would go back to Momentum in the future.

humkachum

6 de ene. de 2012

Took my 2009 911 turbo in because there was a noise coming from the rear. Scheduled an appointment and when I arrived, Richard was my advisor and I explained the problem to him because the noise was not always there. He took a test drive with me and identifIed the noise. Check my car in, got a rental, and couple days later got my car back. Great service and I will take my car back at this dealership because of customer service. Thanks!

Mrosgen

11 de may. de 2011

Greetings to all.Sadly I did not visit this website prior to my purchase. Long story short.Bought a 911 turbo 1991 reg over the internet. Thought i was safe buying it from a mainstream dealer. Boy was I wrong. Said it had all the paperwork, service history etc in leather pouch.Got the car shipped to me. Had a scratch on the hood, Momo claim no responsibility at all, and only half the service history showed up. Called them up, was told tough, said they never had the service history, funny that. Managed to get in touch with the origional owner and he said, yep gave everything to them in a leather pouch, same one they mentioned on the phone prior to the sale.If I lived in TexasI would take them to court/ take an add out in the local paper. They are about as useful/helpful as a cat flap in a submarine. They lie and when caught out shift the blame. I am surprised they are in business. The head of the outfit, Ben Dugger never replies to emails or calls. The business manager just said, before my time!DO NOT GIVE THESE PEOPLE YOUR BUSINESS. Better off giving it to a charity or uncle Sam. They deserve to go out of business, not have yours.Love to all,Markus

TribalDave

24 de nov. de 2010

These guys fixed my Porsche before I bought it from their sister store (Momentum BMW). Said they fixed the overheating problem but really just hid the problem. I bought the car, found out they lied and called to talk to them about it. They quoted me $468 more than the Porsche dealer across town that had not previously screwed me. Then the service manager said he would cut me a deal and only charge me $270 more than the other Porsche dealer. Stay away from these guys! They are thieves and they are not interested in return business!!!

cindymac47

30 de sep. de 2010

My husband and I were interested in a porsche 911 at Momentum Porsche. I called about the car and talked to Brandon who said today is the last day of the month, come in and we could make a deal. I told him I would arrive at noon, which I did. After some negotiation, Zack Lawrence, the internet sales manager, entered the dealings. I left Momentum Porsche at 1 pm with the figures I needed, and contacted my husband as to what we were looking at. We decided to go for it, and I went to the bank and got a cashier's check. At 2 pm I called Zack and said I have a cashiers check, can we do deal for $1,000 less? He said it wasn't his call, it was his GM's, the GM was out until 3 pm, he would call me then. Zack did call at 3pm and said deal stands as is, I said ok we would accept, when can we do the deal? We finally decided on that day, because it was the last day of the month, and my husband would meet me at the dealer ship at 6:30 for closing.After several more phone calls, the last being about 4:50 same day with Zack to firm up what we needed to close and to provide info to expedite closing, Zack calls at 5:20 (a mere thirty minutes after last phone call to discuss items needed at closing) and prefaces the conversation with "This is a hard phone call for me to make"... Zack called to tell me that he had sold the car to someone else. I was absolutely floored. My question was "how could you do this, thirty minutes ago we were working out the closing???!!!" He then proceeded to tell me several variations of what happen, and both of them were baloney. First, he said whoever shows up with money first gets the car. I said we had a scheduled closing at 6:30, I have been in touch with you all afternoon since I left your showroom at 1:15! Then he proceeded to tell me that his GM sold the car and Zack did not know anything about it until it was too late. I then talked to the GM, Colby, who was in a slime category all his own, and the CYA stories began again. My husband arrived at the dealership to close at almost the same time, and to say he was upset was an understatement. Zack and Colby proceeded to tell him absolute bull regarding issues that Zack and I had addressed. My husband got the four of us on a conference call and, needless to say, the truth came out regarding timeline and my numerous phone calls with Zack. Bottomline, as one previous reviewer notes, BUYER BEWARE. The Porsche is an astounding product and for a good reason. However, why would Sonic Automotive, a Fortune 500 company and owner of Momentum, want such absolutely dishonorable, lying salesmen and GM representing their dealership?

kstorey

23 de may. de 2010

I purchased a "pristine " Porsche c4S cab , that was advertised on the internet , the car was a low mile , high priced vehicle . It was shipped to me on the West Coast. When it arrived it was not as described or as shown in the numerous photos. The car had paint damage, discoloration, bad scratches , and a well used interior . Jennifer Sullivan has been extreemly frustrating to deal with and has now disappeared , the G.M s voicemail box is always full , and nobody will take calls , this is a disgrace, hopefully I will get resolution in court.Avoid this dealership, Buyer BEWARE !

harleyroadkingblue

18 de nov. de 2009

I would like to tell you about my unpleasant buying experience I had at your dealership. I have purchased approximately 25 cars in my lifetime. I can unequivocally stay that I have never been lied too or been more deceived by any salesperson than I was at your dealership.I purchased a used 2005 E500 on November 4th from Zack Lawrence. I viewed this car on your Internet site on November the 3rd. I completed the "Black Book Online" portion on your website. Soon after this I was contacted by Zack. We discussed the car. He then forwarded me the Car fax information on the car. I saw that the car had had many repairs for a car with 48,000 miles. According to your advertisement on the website it stated that there was still a one year warranty left on the vehicle. I showed this information to one of my employees. We discussed the fact that since the car has had a number of problems the one year warranty was beneficial if I were to purchase the car. I went to your dealership Wednesday afternoon to look at the vehicle. Zack and I came to agreement on the price. I obtained the financing. Once I sat down with Tim Dunham to complete the paperwork to purchase the vehicle. When it came to the warranty he presented me a document that stated it was an "As Is Warranty". I told him that this was incorrect. There was still one year left on the warranty. Tim called Zack in the office. Zack stated that there was still one year left on the warranty. The warranty would not expire until November 2010. Tim then completed a new document stating their was a warranty on the vehicle. On November 8th the air conditioner stopped working. I called Zack at approximately 0915 on November the 9th. He said to bring the car down and he would take a look at it. I immediately brought the car to your dealership. Zack was not available. Another salesperson looked at the car. He said "yep, your air conditioner is not working. We don't fix it here. You need to take it to a Mercedes dealership". Zack should have told this to me before I made the trip to your dealership. I then took the car to the Mercedes dealership. I told them that I had one year left on the warranty. They immediately processed my car and gave me a loaner car. Approximately one hour later I received a call from the Mercedes dealership stating that the warranty had expired on October 31st 2009. I told them their must be some mistake because I was told there was one year left on the warranty. I have the warranty information in the glove compartment. I told them I would call the dealer I purchased this car from to straighten out the confusion. I immediately called Zack. He said he would look into it and call the Mercedes dealership and then call me back. I did not here back from Zack. I called the Mercedes dealership approximately two hours later. I was told Zack did call, but he left a message. The Mercedes representative stated he would call Zack back as soon as we got off of the phone. I called Zack about an hour later. He had not spoken to the Mercedes representative as of yet. He said he would try again. I did not here from him the rest of the day. On November the 10th the Mercedes dealership called me and told me my car was ready for pickup. They said there would be no charge because all they did was put freon in the air conditioning system. I called Zack that morning. He said that the car did not have a warranty. I told him that is not what he told me when I purchased the vehicle. I told him that I expect them to honor what was promised to me. He said that he would "discuss this with the GM and get back with me". I did not here back from him the rest of the day. On November the 11th I drove down to your dealership. I met with Zack. He stated the car did not have a warranty. He had done some research and I could purchase a warranty for one year for $1500.00 or a two year warranty for $2000.00. I told him this was unacceptable. I saw on the website that this car had another year left on the warranty, and that you told me that it still have a year left on the warranty. I then said did you not state this? Zack said "yes I did". He then asked what can we do to fix the problem. I stated "honor the warranty". He said he would ask the person who places the ads on the Internet to pull up the ad and we would call me back. I did not here from him. I called him later in the afternoon. He said they did not see on the advertisement that there was a one year warranty. I told them I had seen it, and so did one of my employees. I then told him that I have a document that states it does have a warranty. He said to fax it to him. I faxed and email the document to him. I did not hear back from him the rest of the day. I did not call him on November the 12th. On November the 13th I went down to your dealership. I had went to your front desk and asked the representative to speak to you. She stated you were not here. Even though I saw you standing approximately 25 feet away from me. That is very unprofessional on her part. I then asked to speak to Kelly Wolf. He was standing approximately 2 feet away from me. At least he had the sense to say who he was. I then introduced myself to him and asked to talk with him. We then went into Zack"s office. I explained the situation to him. He said he was aware of the situation. He asked how we could solve this problem. I said honor what was promised to me. He asked to see the warranty document I had in my possession. I showed it to him. He then made a phone call to see how much it would cost for a one year warranty. Once he obtained the cost he told me that he would have Tim process the paperwork for the warranty. I do appreciate Tim for doing the right thing. However, he should have followed up with Zack before I had to make two trip's down to the dealership, and multiple phone calls. Or he should have made the call to me. When I was at the dealership on the 13th Zack did not even have the balls to come up to me and say he was sorry for the mistake or inconvenience he had caused me. I would be ashamed to have someone of Zack's caliber represent my business. I would also be dissappointed to have a receptionist flat out lie to customer's. I understand you are a busy man, and may not want to speak with everyone who comes in to your business if they do not have an appointment. I would never have my assistant lie that I was not there. To me it did not appear you were busy because I watched you while I was in your business and you walked around talking to the salesperson's, and at times sat at there desks talking with them. We are both in the customer service industry. It would have gone a long way with me if you would have spent a few minutes to talk to me while I was in your business.