Ken Novak

3 de sep. de 2016

All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers and none come close to Montrose Ford in Fairlawn.We had been to the dealer that we bought our last couple of cars from and had all our service work done at when we went looking at a new car. I knew the trade in value of our old car and we had a figure of what we wanted out of it. What they offered us was a total joke. Then the discounts on the new demo that we were looking at were not that good. I just happen to stop at Montrose Ford, They are a half hour from my house. I walked in and was greeted by friendly folks. I told them what I was looking for and what I had to trade in. After chatting a few minutes, they came with an offer. My mouth almost hit the ground. They doubled the amount that I was offered for my trade and discounted a new Explorer more than the demo I looked at the dealer I had been with. Again, they DOUBLED the amount of my trade. This amount was right in line with what I expected to get. The discounts on the new Explorer were just amazing. Something my old dealer said couldn't be done.To make a longer story short, the wife and I not only leased her a new Explorer but I wound up buying a used one for myself as well. We went looking for 1 car and came home with 2. For some folks it may be a longer drive to get here. You may pass several Ford dealers like I do to get there. It is a must for you to give these folks a shot at your business. If you want to be treated fair and get a great deal from friendly folks, this is the place. My sales man is David Cowan, the sales manager is Matt Palffy. Tell them what you want and they will make it happen! This IS my new Ford dealer and I am not afraid to recommend them to anyone!

Handyhiker

3 de sep. de 2016

All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers and none come close to Montrose Ford in Fairlawn.We had been to the dealer that we bought our last couple of cars from and had all our service work done at when we went looking at a new car. I knew the trade in value of our old car and we had a figure of what we wanted out of it. What they offered us was a total joke. Then the discounts on the new demo that we were looking at were not that good. I just happen to stop at Montrose Ford, They are a half hour from my house. I walked in and was greeted by friendly folks. I told them what I was looking for and what I had to trade in. After chatting a few minutes, they came with an offer. My mouth almost hit the ground. They doubled the amount that I was offered for my trade and discounted a new Explorer more than the demo I looked at the dealer I had been with. Again, they DOUBLED the amount of my trade. This amount was right in line with what I expected to get. The discounts on the new Explorer were just amazing. Something my old dealer said couldn't be done.To make a longer story short, the wife and I not only leased her a new Explorer but I wound up buying a used one for myself as well. We went looking for 1 car and came home with 2. For some folks it may be a longer drive to get here. You may pass several Ford dealers like I do to get there. It is a must for you to give these folks a shot at your business. If you want to be treated fair and get a great deal from friendly folks, this is the place. My sales man is David Cowan, the sales manager is Matt Palffy. Tell them what you want and they will make it happen! This IS my new Ford dealer and I am not afraid to recommend them to anyone!.

Berm Slayer

25 de ago. de 2016

I recently got a new job in downtown Cleveland and decided my F-150 would use too much gas and might be a tight squeeze in the parking garage too. I didn't give up my truck, but decided I needed a nice small car for the commute. I was referred to Bob McClure at Montrose. All I said to my friend was that I needed a no nonsense, fast, fair no trade deal for good used car. Don't we all? He said "Bob McClure". I went in to see him, and after a short "interview" he arranged for some test drives. I drove 2 cars and picked the Focus with 18,000 very clean miles on it. Bob made me very comfortable about the history and the deal. I had told him up front that I would be laying out my expectations and wanted no bouncing back and forth between the manager. No problem - completely met my expectations. That was last April. 7,000 miles later and my one free oil change later, I am very happy customer. THANK YOU Bob! Thanks also to the new car delivery team and the finance department.

Rick and Marlene Goble

24 de ago. de 2016

My wife and I were traveling from Arizona to Minnesota to celebrate my brother and his wifes 50th Wedding Anniversary when our died 30 miles south of Montrose Colorado. Ford Roadside Assistance towed us to Montrose Ford Nissan where we were met by Mike Arendsee. I explained that we traveling and had to get to Minnesota for this special event. Mike said he would see what he could do and less than 2 hours later we were back on the road again!We want to thank the entire Montrose Ford Nissan staff for their excellent customer service and making what could have been a disaster for us just a small bump in the road!

Cher-rizzle

20 de ago. de 2016

I purchased a new Ford F-150 Patinum from Bob McClure and Jason Tomlinson at Montrose West. Both were incredibly professional. The vehicle was sitting out in front of the building ready for a test drive when I arrived. Bob was very knowledgeable and knew the product top to bottom. The entire buying process took only a few hours and was seamless. Bob also had a cache of Altoids which he readily shared during our brief but memorable verbal transactions. Thank you both for helping me find and buy the truck dreams are literally made of!

Bill C.

15 de ago. de 2016

Outstanding service every time I go there - whether it is to purchase a vehicle or have it serviced!

Jackie

5 de ago. de 2016

Excellent service by friendly caring people. I will recommend without reservations. Great job

Devon Broom

5 de ago. de 2016

Generally I've always had a nervousness about purchasing a vehicle, Jess Bradford and Brad Grega may have changed that fear for good. Montrose has earned a repeat customer here. Dealing with Jess made the process seem simple. Very easy to talk to, very personable...a true pleasure to deal with. Brad walked me through the financing in a swift, yet professional manner. I will make sure to refer anybody and everybody to them.

Rick

5 de jul. de 2016

I saw a used 2013 Ford Mustang on Montrose Ford's website. They had just gotten the car in that morning so it hadn't even been cleaned up yet. I met with salesman Josh Mills who assisted me with purchase of the car. Josh was there for me from start to finish getting the car up to my specifications. Thanks again Josh and a special shout out to Nikki in accessories for the help with the back up camera and the graphics.

FredB

3 de jul. de 2016

Found the car I was looking for online and called to be sure it was still in stock half expecting to be told yes it was to find it had magically just been sold (Like another dealer did recently). Fortunately, I was wrong! I had spoken with Branson Gainer when I called. When I arrived he was with another customer and he introduced me to Bob McClure, who helped me through the rest of the buying process. The entire staff, Bob and Branson were very pleasant and helpful. There was absolutely NO high pressure to make the purchase nor to sell extras. It is apparent to me that Montrose Ford and its staff work hard to develop a relationship with their customers, not just to "Make the sale". Thank you! Bob, Branson and everyone at Montrose...We'll be back.

FredB

3 de jul. de 2016

Found the car I was looking for online and called to be sure it was still in stock half expecting to be told yes it was to find it had magically just been sold (Like another dealer did recently). Fortunately, I was wrong! I had spoken with Branson Gainer when I called. When I arrived he was with another customer and he introduced me to Bob McClure, who helped me through the rest of the buying process. The entire staff, Bob and Branson were very pleasant and helpful. There was absolutely NO high pressure to make the purchase nor to sell extras. It is apparent to me that Montrose Ford and its staff work hard to develop a relationship with their customers, not just to "Make the sale". Thank you! Bob, Branson and everyone at Montrose...We'll be back.

David

30 de jun. de 2016

Joshua at Montrose Ford was very friendly and professional, and he did an outstanding job of helping me find a suitable pre-owned car. My overall experience was excellent as a result of his courtesy, patience and attention to detail.

Ronnie P

20 de jun. de 2016

From the moment I started working with my salesman Ray McMillan, I had a feeling we could get a fair deal done on my 2014 F150 STX. In the end, the folks at Montrose were able to work a deal on a new tonneau cover and do some additional cleaning on the interior. I've put 1,000 miles on the truck already and am very satisfied with my purchase and the vehicle itself. It rides and drives like new and I have the additional comfort of the Ford Certified Pre-Owned warranty. I will always keep Montrose Ford in mind when I'm looking for a vehicle.

Keith

14 de jun. de 2016

Bought my 2013 f-150 from montrose ford and can't complain about a thing , the truck was very clean and my salesman David Cowan was easy going and laid back no pressure to buy, very relatable guy. Financing was smooth , I would recommend Montrose ford to anyone!

Harry

11 de jun. de 2016

We were at the montrose store yesterday and Ray McMillan came to help us, he was very helpful, kind, and a great help! We have bought all our cars here, if we decide to purchase a car, we will go to Ray.

TB

10 de jun. de 2016

i bought another car from montrose ford and they are very good. better than other akron ford dealers. i recommend montrose ford and rick wallace.

Barb

9 de jun. de 2016

I've been looking for a lightly used SUV for months and Rick Wallace at Montrose Ford found me exactly what I needed! If you tell Rick what you want, he will find it! Thanks Rick!

Carol

6 de jun. de 2016

Had an awesome experience buying a car at Montrose Ford thanks to David Cowan. Glad we stopped in to see their Inventory. He listened and understood all our needs and we walked away with great purchase for our daughter. Thanks for caring!

Carol

30 de may. de 2016

We have purchased several vehicles from Montrose Ford. Amedeo was our salesperson and he made our buying experience very enjoyable.

Steph

18 de may. de 2016

After visiting the auto show I had a Mustang convertible on my short list so I visited Montrose Ford for a test drive. I met Will Sutton who went over all the bells and whistles of my new love interest and we went out for a test drive. Any question I had about this car, Will had the answer. I took the time (very little) to look at other models but returned later that week and had the car ordered in less than 20 minutes. I was told 4-6 weeks for delivery but I picked it up 9 weeks to the day after it was ordered - I don't fault the dealership, they have no control over the factory. Will kept me informed by tracking the VIN once assigned and he didn't seem to mind the crazy person texting him periodically to ask if a rogue Mustang showed up. I would have gotten a discount through my credit card company if I used a differnt dealership however that wasn't an option. Will worked on the price to make it comparable and still without a hint of pressure to buy. Will is so knowledgeable he made the whole process easy. When I arrived to take the new addition home Will was there to go over every feature and he made sure I could use everything properly. I had such a good experience I would recommend Will and Montrose Ford without hesitation.

Christine D

14 de may. de 2016

John Fahrner was polite, courteous, patient and helpful! I would recommend him to anyone needing a new or used vehicle. John is knowledgeable about any vehicle and I enjoyed working with him. He has called and checked up on me to make sure that everything is still going great and that'e going the extra mile!

Emily S

7 de may. de 2016

I went in to see if I could get a newer car than what I had owned. Joshua Dantz opened the door for me and immediately after became my salesperson. He was genuine, kind, and extremely professional. I wanted a smaller sized car and that is exactly what I got, a 2015 Ford Fusion. It's amazing! The overall experience there was impeccable. I felt welcomed and never felt out of place. Joshua and his team are a prime example of what amazing customer service looks like!

Smiley

30 de abr. de 2016

Thank You John for your patience and taking the time to help me understand the difference in the two different models I was considering. By using an illustration what each had to offer on paper instead of just handing me a catalog went along way. Your assurance that the vehicle I was going to test drive was apples to apples to the one I would be purchasing. Your explanation and knowledge on packaged options was very helpful when trying to get just the right combination of what we wanted. You heard what I said on the color and option selection I was looking for and DID NOT try and sell me on something I had NO interest in. This was a very friendly and yet personable experience, Thank You once again John, we will definitely recommend Montrose Ford and John Fahrner as the go to dealership for you New car purchase.Smiley

explorerbuyer

30 de abr. de 2016

I stopped in recently to look for a new Ford Explorer with my father. Rick Wallace and Montrose Ford's team was very helpful to look over all the options for our budget. We couldn't of been happier with Rick's patience and kind manner. We will definitely be back to make our purchase once we decide on what options we would like.

Katy

30 de abr. de 2016

I would highly recommend working with Dan Russell when buying your next car/truck.

Walt

30 de abr. de 2016

I was stressed about buying a new car but Dan Russell was knowledgeable about the product and made the transaction go smoothly. Thanks Montrose Ford!

John

30 de abr. de 2016

Dan Russell was excellent. Loved the car and will be back to Montrose Ford in the future!

Wham

29 de abr. de 2016

Our sales professional Joshua was very thorough and helpful during our truck buying experience. We recommend this dealer and sales professional to any friend or relative! Just an overall great experience!

wendy

29 de abr. de 2016

i give all 5 stars to montrose for the always good service. rick wallace is especially helpful. i bought many cars from rick.

KG

20 de abr. de 2016

I've been shopping for another Explorer for years, but this winter finally did me in on my 2000 Explorer. I shopped several Ford dealerships, but ultimately decided on Montrose Ford because of Rick Wallace. Rick is a nice guy that doesn't pressure the customer and lets you take your time. I don't like being sold something and I can trust Rick.

Bob

19 de abr. de 2016

I leased another car from Rick Wallace at Montrose Ford. He took great care of me just like he has for the past 20 years. I think this is my 8th car from him and there will certainly be a 9th!

Greg Francis

13 de abr. de 2016

I worked with Will Sutton and the whole process of ordering our Explorer was wonderful. Great job Will, thank you.

Ron

2 de abr. de 2016

After about ten years of faithful service, I had put about 100k miles on my dinky Ford Focus and figured it was time to retire the old girl before she started racking all kinds of needed repairs and other problems. When I asked about Montrose Ford I got a few referrals on salespeople and I was a little anxious about going in but wandered in on a Thursday. They were running on all cylinders. Lots of well-dressed folks going about their business. I barely even got in the door before I was flagged down and they started working with me. Josh Mills and I got it all squared out in probably a little less than two hours? Went on a little test drive and talked details, options, finances and such. They were even nice enough to offer me refreshments (though I had eaten right before I showed up) and all in all the whole process went really smooth. For spending a huuuuge chunk of cash, it ended up being a lot less stressful than I had originally anticipated. The car is great. They were great. It was a good trip. I'll keep in touch with 'em.

WL

31 de mar. de 2016

I am a happy customer of Montrose Ford. Rick Wallace treated me very nicely and was very patient as I looked through car options. I felt no pressure to make a choice. I am very happy with Rick and Montrose.

bschaffer

25 de mar. de 2016

leased another vehicle from rick wallace at montrose. great service like always. find rick at montrose ford.

Beth

21 de mar. de 2016

I leased a vehicle from Rick Wallace this weekend. I continue to recommend Rick and Montrose Ford to all. I like the convenience of the location and how nice the staff is.

Tom

16 de mar. de 2016

My sales rep, Josh, was great. I described what features I was looking for and he found several different options within my price range for a truck. He took the time to explain the pros and cons of all the features/options. A rental car was arranged for installation of my bed liner and bed cover. He also offered pick up and drop off at my house for a test drive, which really helped my personal schedule. Financing options were easy. Definitely would recommend to a friend or family member.

Jill

16 de mar. de 2016

Dan and Bob were very helpful and made the whole car buying process very easy and quick. I would highly recommend both of them!

Kristen M

9 de mar. de 2016

We recently purchased a car from Montrose Ford and the process was very smooth and felt we were treated fairly. We weren't stuck there in a long drawn out sale as we have been at other dealers in the past. Our salesman, Julian,was very helpful and very pleasant! Good experience so far!

john schoblocher

6 de mar. de 2016

My salesman, josh mills, was the best. He listened to my needs, and i got the car and the financing that i was looking for. All and all, they exceeded my expectations. The new fusion is great.

Globug32

25 de feb. de 2016

On Feb 18 2016 I leased a 2016 Ford Edge . My salesman Mo Wilder was excellent. He is out of the Hermitage GMC store but still sold did everything he could to help me purchase my ford edge. He always goes above and beyond his job duties to make sure that I am happy with my purchase. He took a lot of time to go over everything with me and never rushed me. The staff at Montrose are all very kind and willing to help out. Excellent Buying experience

Elizabeth

2 de feb. de 2016

We went in for a recall notice we had received on my 2007 Ford Edge. Rick, the service technician, called and told us what the cost of other repairs would be. My husband and I went to the dealership and met up with salesman Bob McClure who helped us a great deal with finding a new vehicle to buy. We bought a 2014 Ford Escape from Bob and he was very helpful during the process and afterward in showing me how to operate things on my new vehicle. The facilities have greatly improved since I last bought a car from Montrose Ford on Medina Road in Copley township.

Monica

1 de feb. de 2016

A friend of mine referred me to ask for Chris George ... and Chris was very patient with me in selecting a new car - the first one I have ever leased.

Janet

28 de ene. de 2016

I bought a car from Rick Wallace a few years ago and returned this week to help my daughter pick one. I continue to recommend Rick and Montrose Ford to all.

Mike

22 de ene. de 2016

Thanks to Rick Wallace and Montrose Ford for a fair car deal. I recommend Rick. He is a nice.

Jeff

21 de ene. de 2016

Dan Russell was excellent! He listened to what we had to say and paid close attention to detail. He was extremely knowledgeable. He understood how valuable our time restrictions were (having three kids 4 and under makes it difficult to get the entire process completed without a hiccup). We set up an appointment to test drive the vehicles, We then came back after we agreed upon a price, finance was a breeze; all of the paperwork was ready for me to sign and there was zero waiting. This has been the 4th vehicle that we have purchased through Montrose Ford. Not only was our salesmen a pleasure to deal with but, the entire dealership has been great to deal with over the years too. I would highly recommend Montrose Ford.

Car enthusiest

19 de ene. de 2016

I went to Montrose Ford today and had the best experience possible. Josh Mills greeted me at the door and was a pleasure to work with. He had all the information for me and did not pressure me once. Needless to say I left in a brand new Ford Fusion. I would recommend him to anyone under the sun. Great job Josh and keep selling!

Paulette King

16 de ene. de 2016

The sales professional Rick Wallace went above and beyond being helpful and courteous

Matt S.

13 de ene. de 2016

I purchased a new Ford F-150 from Montrose Ford and had the pleasure to work with Rick Hammer. I am a repeat Ford customer, but never had a salesman treat my wife and I with such honestly and respect throughout the process as Rick had. Rick went above and beyond answering questions and making sure I found the right truck for my needs. There is no doubt when the time arises that I need to purchase a new vehicle it will be from Rick. Thank you Matt S.

Angie Vasquez

30 de dic. de 2015

Julian Smith and Dave Hooser were very helpful in helping us choose our car and different finance options. Our visit was a pleasant experience.

Bill

22 de dic. de 2015

I bought a car from Rick Wallace a while ago and needed another car for my family. Remembering Rick's great service, I went back to Montrose and was pleased to find Rick available. I highly recommend Montrose Ford and Rick for a new Ford.

Arthur

21 de dic. de 2015

I bought a car from Rick Wallace based on the recommendations below. I'm adding another recommendation for Rick and Montrose Ford. They are great and honest people.

JC

18 de dic. de 2015

Bob McClure asked me a few questions, and figured out exactly what I was looking for. This young man knows what he's doing. I had been shopping for a truck for a while. I found a lot of trucks that I liked, but no one would work with me like Bob did. My guess is that Bob believes he can sell more cars for less commission which equals more money for him and less money for you. This young man is very smart and very knowledgeable. Thank you Bob

Phil

14 de dic. de 2015

This weekend, I bought a new car from Rick Wallace at Montrose Ford. I have shopped with Rick in the past and my satisfaction with previous purchases brought me back. I was once again impressed and continue to recommend Rick and Montrose for a new Ford.

Jeff Salyer

11 de dic. de 2015

Our buying experience at Montrose Ford was awesome. Our salesman Josh did very well in helping us find a vehicle. Kevin was very professional and sincere. My wife and I will be back in a few years to buy again. This is our 2nd visit to Montrose and Im glad we came back. Well done you guys.

Jean Russell

29 de nov. de 2015

Danny Russell was a wonderful salesman to me. It was refreshing to go to a car dealership and not feel pressured and especially dealing with Danny, he never pressured me to purchase., that is the reason I bought from Montrose, Danny is a true professional. I love my new ford escape, I will see Danny for my next purchase.

Louis Beem

29 de nov. de 2015

Daniel provided me with great assistance in helping me choose my new Vehicle. I will be returning to Montrose Ford in the future, due to Daniel's professionalism.

Robbin Russell

29 de nov. de 2015

Dan Russell is an asset for Montrose Ford, Professional Salesman. I have recommended Dan to my co-workers and friends. Thank you Dan for all your assistance in purchasing my new 2015 Mustang.

Amy Archer

17 de nov. de 2015

I turned in my leased 2013 Explorer a week ago. I wasn't too happy about it because I loved that SUV! Due to cutting back, I downsized to a 2016 Fusion. "Our" guy, is Rick Wallace. We've known him for years, and have gotten a few different vehicles off of him. He is absolutely wonderful! He's knowledgeable, helpful, and made this so easy! Knowing I was bummed about turning in my SUV, he assured me that I would love the Fusion, and got me one with everything in it that my Explorer had, with some additional things, for a great price, and was totally correct! I do love it!! I have recommended people to Rick, and will continue to do so! As long as there's a Ford product that I love, and Rick Wallace is at Montrose Ford are around, that's where I'll go!! Thanks all!!!

Very happy customer

31 de oct. de 2015

I just purchased my 2015 Ford Edge from Montrose Ford this week. My salesman , Chris Geoege was very knowledgeable and helped in helping me decide which car to buy. They didn't have the car I really wanted at the dealership, but he found one and had it to the store by 1:00 the vey next day, what great service that is I would highly recommend this dealership, and especially, Chris George as your sales person.

Janet

24 de oct. de 2015

Today I purchased a new Explorer from Rick Wallace at Montrose Ford. I am very pleased with Rick and Montrose Ford. Rick showed me many options and took great care of me, even when many other customers were around. My friend recommended Rick Wallace and she was right! Rick is great. Thanks Rick!

jim

22 de oct. de 2015

rick wallace at montrose is great guy to buy car from. i recomend rick and montrose ford. he has plenty time for an older guy like me and even helped move stuff from old car. thanks rick.

Tom

21 de oct. de 2015

I bought a car from Rick Wallace at Montrose Ford. I recommend both Rick and Montrose Ford. Rick is very kind and patient and Montrose is in a very convenient location.

Vera Ciszkowski

1 de oct. de 2015

My favorite salesman, Daniel Russell, answered all my questions and made my buying experience a breeze. When I am due for another new vehicle, I will be back to Montrose Ford and Daniel Russell.

Louis Beem

1 de oct. de 2015

I am excited with my new 2015 mustang. The experience at Montrose Ford that I had with Daniel Russell was outstanding. His knowledge of the product line is phenomenal . Daniel made my purchase easy and stress free. Thank you Daniel!!!

Lisa

30 de sep. de 2015

CAR SAYS "Give em' a second chance." You know what they say, first impressions are lasting ones. If you read my previous post, you know I was not a happy camper. However, the car I desired was still for sale, and I must admit, after extensive research, it was a good deal. After the incident, a dealer contacted me asking for feedback. I explained the situation, and the dealer was very apologetic. He promised the car would be available to test drive and give me the attention I deserved. After thinking about the whole ordeal, I decided to give them a second chance and scheduled an appointment. When I arrived, Al, the general manager, and Julian, the salesman, were waiting outside for me. Julian was very professional and answered all of my questions. I inspected the car, and made an offer. The negotiation process was daunting, however, Dave, who I believe was a manager, agreed to a price in the middle and the deal was settled. While waiting for the paperwork, Al, bought us lunch and soon after, I was on my way with my 2013 Ford Taurus. By the way, it is loaded with all the newest technology and a nice sunroof. Al, Dave and Julian turned a negative situation into a positive satisfying one.

Robbin Russell, Proud Owner of 2015 Mustang

30 de sep. de 2015

It is my pleasure to write this review regarding Dan Russell, Sales Professional at Montrose. I have and will in the future recommend Dan to my family and friends. Dan recently sold me a 2015 Red Mustang Convertible. I love my new mustang, the car is everything and more than I thought it would be. Dan knew exactly what I was looking for and made it happen for me. I previously bought my 2011 mustang from Dan at Montrose, I traded my 2011 for my new 2015. I was impressed by his product knowledge and genuine concern for me as a customer. Dan knows his product inside and out. Dan exemplifies a true professional. Dan is a true asset to Montrose Ford. Thank you Dan for a wonderful experience, I love my Pony!!

Joe

29 de sep. de 2015

Thank you to John Behrik and the team at Montrose Ford for finding me my new edge. John was friendly, helpful, and easy to work with. Thank you for making my car buying experience a great one, John. I will definitely send my friends and family to go see John Behrik at Montrose Ford.

Ryan

29 de sep. de 2015

I went to Montrose Ford and was immediately greeted by John Behrik. He was so friendly and helpful with this process. I am now driving a new Ford Focus thanks to John! I definitely recommend going to visit John Behrik at Montrose Ford of Fairlawn.

Barb

29 de sep. de 2015

I mentioned to my neighbors that I was interested in a Ford and they recommended Rick Wallace at Montrose Ford. They mentioned how they have bought Fords from him for over 10 years and they can always rely on him to take good care of them. I met Rick and he does a great job. I recommend Rick and Montrose Ford.

Lisa

27 de sep. de 2015

I did some research for a certified pre-owned 2013 Ford Taurus Limited. I viewed several websites and selected the car I wanted. The car was located at Montrose Ford Fairlawn, in Akron Ohio. I contacted their company and asked if the car was available for a test drive. I explained I lived almost 2 hrs away and I was looking to purchase my next vehicle. Customer service stated the car was available to view, ready to test drive, and suggested I schedule an appointment. I scheduled the appointment and was instructed to meet a particular sales rep when I arrived. When I walked in, I was greeted with a sales rep. I said that I had a scheduled appointment to see a particular person. The sales rep stated the person I requested was the general manager, and he didn't have time to see all of the customers. So he decided he was going to help me and began by asking personal information. I immediately showed him the Carfax report and the description of the car. He ignored me, until I stated I drove 2 hrs to see this exact car and did not have much time to waste. He say okay, requested my license, and then left to get the keys. I was instructed to meet him outside. After 5 minutes, he walked up to me and stated the car was not available, and it must be on a test drive. So, again I explained that I traveled far and had an appointment. I asked when will the car be available to drive. He leaves and then returns stating that the Owner's son is driving the car temporarily. (So, that indicates that someone's son is possibly racking up the mileage in the car which could possibly sustain more wear and tear.) The sales rep tried to pressure me into test driving other cars, and had the nerve to ask about my financing. I completely lost interest and left. NOTE: Please do not settle for what THEY want you to buy! After all, it is you who will be making the payments for something you really don't want.

Lsmth

26 de sep. de 2015

I did some research for a certified pre-owned 2013 Ford Taurus Limited. I viewed several websites and selected the car I wanted. The car was located at Montrose Ford Fairlawn, in Akron Ohio. I contacted their company and asked if the car was available for a test drive. I explained I lived almost 2 hrs away and I was looking to purchase my next vehicle. Customer service stated the car was available to view, ready to test drive, and suggested I schedule an appointment. I scheduled the appointment and was instructed to meet a particular sales rep when I arrived. When I walked in, I was greeted with a sales rep. I said that I had a scheduled appointment to see a particular person. The sales rep stated the person I requested was the general manager, and he didn't have time to see all of the customers. So he decided he was going to help me and began by asking personal information. I immediately showed him the Carfax report and the description of the car. He ignored me, until I stated I drove 2 hrs to see this exact car and did not have much time to waste. He say okay, requested my license, and then left to get the keys. I was instructed to meet him outside. After 5 minutes, he walked up to me and stated the car was not available, and it must be on a test drive. So, again I explained that I traveled far and had an appointment. I asked when will the car be available to drive. He leaves and then returns stating that the Owner's son is driving the car temporarily.(So, that indicates that someone's son is possibly racking up the mileage in the car which could possibly sustain more wear and tear.) The sales rep tried to pressure me into test driving other cars, and had the nerve to ask about my financing. I completely lost interest and left. NOTE: Please do not settle for what THEY want you to buy! After all, it is you who will be making the payments for something you really don't want.

Gregg Cramer

26 de sep. de 2015

Although I am a Chrysler Man, I purchased a 2015 C Max from Rick Hammer at Montrose Ford...overall, it was a good experience...Rick was very professional to work with...no games...in the end, I was able to purchase the car - in under an hour - at a fair price...the C Max is a great car...if you are considering a Toyota Prius, I would strongly encourage you to test drive a C Max...might be the best kept secret on the road...an American car - built in Detroit - that gets well over 40 MPG...we have gotten nearly 50 MPG during short trips in city traffic...unbelievable.

Ron

24 de sep. de 2015

I bought a car from Rick Wallace at Montrose Ford and I recommend both Rick and Montrose Ford. Rick is very kind and patient. I never felt pressured. Thanks to both for the great service.

Jon

22 de sep. de 2015

Stop in to Montrose Ford and talk to Rick Wallace. Montrose Ford is a friendly dealership and Rick is great. I will buy my next car from Rick and so will my brother.

Sean from Cleveland

31 de ago. de 2015

I was very nervous when I entered Montrose Ford this weekend to purchase a car. I have had credit issues issues in the past, and other dealerships have been pushy and condescending. When I walked in I was greeted by Will Sutton. He immediately put me at ease with his friendly demeanor and I began to relax. At no time did I feel pushed or that he was trying to "sell" me on anything. He was very knowledgeable and patient with me. In the end, I received a fair value for the car I traded in and drove out of there in the best car I have every owned! I would highly recommend Will Sutton and Montrose Ford to anyone that I know. in fact my father (who came with me to the dealership) was so impressed, he is buying a Fusion from him this week!

Geri

31 de ago. de 2015

Montrose Ford and John Behrik are exceptional! John Behrik made my car buying so quick and easy. I love my new fusion! Thanks so much John! You truly made this a painless experience!

art

27 de ago. de 2015

rick wallace is a great guy and i recommend him and montrose ford. rick helped me lease a focus. i have done many deals with rick. always been great and will continue to come back.

ohiosoldier19

27 de ago. de 2015

I was really nervous about the whole car buying process and thought it was going to be a nightmare. Thanks to my salesman, John Krupp, he put my whole experience at ease. His knowledge and professionalism is what really sealed the deal for me. He wasn't pushy and actually listened to what I was looking for instead. He helped me distinguish the differences between each 250 we looked at. Real down to earth kind of guy. I highly recommend John Krupp and the Fairlawn location. Awesome service. Great experience! Thanks John

Claire

27 de ago. de 2015

I went into Montrose Ford and was greeted immediately by John Behrik. He was friendly and helpful right off the bat. John helped me find the perfect car for me at a price that was in my budget. Thanks so much, John, for helping me find my dream car, an Escape. I could not be more pleased. I recommend going to see John at Montrose Ford for anyone in the process of car buying. Thanks again, John!

Nizzo1499

26 de ago. de 2015

I came in the other day with my husband searching for a truck to purchase in the near future. We were greeted warmly by Jon Krupp. He was very knowledgeable, kind, professional looking, and made us laugh a lot! Haha! Great guy! He made us feel comfortable with him and we gained trust for him. We can't stand sales people, but we were very pleased with this guy and he changed our thinking! It was like we knew him for years he treated us like we were his friends! :-) He showed us exactly what we want and we will be back to get our super hott truck! We are so excited! Thanks Jon and Montrose Ford!

CarlaWatson

26 de ago. de 2015

Jon Krupp was so helpful and patient in assisting me when I stopped in your store. I am buying a car for my daughter when she returns from Florida! I plan to only deal with Jon Krupp!

Larry

25 de ago. de 2015

I've dreamed of a Ford Mustang for many years, but always been with the standard Toyota sedans. I have gotten to know Rick Wallace well as I dream. Last week, I realized my dream and bought a Mustang from Rick. Rick is a great guy and Montrose is a great dealership.

Kevin from Stow

25 de ago. de 2015

I had some real credit issues and thought it would be very difficult to get a car, I met with John Behrik and he walked me thru the whole process. I left with a quality used car at a payment I can afford. Fantastic buying experience, Thanks !!!

Bob

24 de ago. de 2015

I've bought many vehicles from Rick Wallace at Montrose Ford and recommend Rick and Montrose to everyone. Rick is a great guy who knows his trucks and is great to work with. Buy your car from Rick at Montrose.

Andy

18 de ago. de 2015

Will Sutton was great! He knew I was on a time crunch and helped get me through the whole process of test drive, price negotiation's and final paper work all within a couple of hours. Very happy with my experience at Montrose Ford.

ashleybren

14 de ago. de 2015

Just bought a new Ford Fiesta from Tim Krupp. I picked out the car, drove it then asked to see numbers and everything looked legit so I did the paperwork and took it home all in less than 2 hours. Highly recommend!!

Ashley Bren

13 de ago. de 2015

I recently purchased a new Fusion Hybrid at Montrose Ford from Tim Krupp and I have to say It was the best car buying experience I have had so far. They didn't have the exact car I wanted but they were able to locate one. I had my car within 2 days. There were no games when it came to the numbers and finance and that was a huge relief to me. Thanks!!

John

8 de ago. de 2015

Enjoyed working with my salesman Lee Harris. Very comfortable process....

Rho and her Bro Terry

7 de ago. de 2015

My brothers car had died. He had an interview the next day for a new job. We were really stressing. Then we walked into Montrose Ford Fairlawn and we were met at the door by Lee Harris. He answered all of our questions, took us for a test drive and he was with us every step of the way. The store stayed open long enough for us to finish up the papers and Lee was there to see my brother drive off in his blue 2015 Ford Focus! My brother Terry made it to his interview today in PA. And got the job! That you Lee! Your the best!

James

4 de ago. de 2015

Morgan sold me an f-150 and the vehicle is amazing! She was very professional and answered all of my questions! I would recommend montrose ford to anyone!!

Dan

1 de ago. de 2015

I worked with Chris George to find my new F-150. He always responded to my calls and messages in a timely manner, and always provided the information I was looking for. My buying experience was very easy and well informed working with Chris! I couldn't ask for a better experience!

Todd

30 de jul. de 2015

I have been to a few dealerships to figure out my next car purchase. After being to Chevy, Honda and Toyota dealerships I was extremely disappointed with the salesman and lack of customer service. I decided to try Ford in Fairlawn. Not knowing much about the cars I was greeted by your friendly associate Drew Krupp and finally gave me the personal one on one service. I never expected on falling in love with the fords line of sedans. Thanks to the all the information upfront, great pricing, and great care I will be back to finalize my purchase. I will recommend Fords to all my friends who are in the market for cars. Thank you Drew!!

John Z

30 de jul. de 2015

My salesmen Chris George did an outstanding job trying to find a vehicle that would fit my needs. He did such a great job that I actually asked for the sales manager (after the transaction was completed) to come over and talk to Chris and I. I did this because I wanted Chris to also hear what I had to say. I expressed my sincere thanks to Chris and told the sales manager what a great job he had done. I talked with several dealerships in the greater Cleveland area before purchasing a new vehicle. NONE did the job that Chris did at Montrose Ford!!! Thanks again Chris!

Eli R

30 de jul. de 2015

I was looking for a very specific model, color and set of options of a 2016 Fusion Titanium and Montrose Ford had it in stock. Chris George was very helpful and communicated well before our test drive. He answered all of our questions and walked us through the process. We were out the door quickly and he walked through all of the Sync options with me. Great experience!

Mike

29 de jul. de 2015

I had am exceptional experience at Montrose Ford with my salesman John Behrik. I have been needing a new car for awhile but dread the tedious job of searching for one. I finally went to Montrose of Fairlawn and John made what is normally a horrible experience a great one for me. He was patient, friendly, and very helpful. He showed me a new Explorer and I absolutely loved it. I definitely recommend going to see John Behrik and the team at Montrose Ford. Thanks again, John!

Henry G.

29 de jul. de 2015

Chris George did an outstanding job, was friendly and informative.

Justin

28 de jul. de 2015

I bought a new F150 from Rick Wallace at Montrose Ford. Rick helped me select the correct model and had great insights. I recommend Rick and Montrose Ford for a fair deal.

Brownstown

28 de jul. de 2015

My husband and I went to Montrose Ford of Fairlawn to start our car buying experience. Never did we think we would walk away the same day with a new car since all of our other times car shopping have been a huge process. We owe our salesman John Behrik a huge thank you for making this purchase such an easy and friendly one. John was patient with us and showed us many different options that we had. We are so relieved with how smooth John made our experience that we will never again go anywhere else but Montrose Ford! Thanks again John! We will definitely be back!

Cindy

28 de jul. de 2015

I've been looking for a used small SUV for a while and I stopped in at Montrose and met Rick Wallace. Rick showed me a used Escape that worked perfectly for me. Rick guided me through the purchase process and I am very pleased. I recommend Rick Wallace and Montrose Ford.

gobucks

26 de jul. de 2015

Montrose Ford of Fairlawn is the best place to buy a car! My salesman, John Behrik was friendly to work with and extremely helpful. He found me the best car for the lowest price. John really went above and beyond to find me exactly what I was looking for. I love my Ford Edge. Thank you John Behrik!

Dale

26 de jul. de 2015

I had a great experience at Montrose Ford with Rick Wallace. I recommend both Montrose Ford and Rick. I've had my eye on a Mustang for years and I finally decided to treat myself for my 40th birthday. Rick has been very patient over the years and he helped me find my dream car.

Fran

3 de jul. de 2015

Recently purchased a 2015 Ford Expedition from Montrose Ford. Our salesman was Jon Krupp. He was very professional and easy to work with. Their financing department was quick and easy. I would buy another vehicle from Jon and the staff at Montrose Ford.

JBMansfield

1 de jul. de 2015

After finding the truck I wanted online, I set an appointment at the dealership and met with Jon Krupp. We drove the used truck I wanted to see and a new one for comparison. For the value I chose the 2 year old F150. It had all of the features I was looking for and Jon made the transaction smooth and seamless. It was a bittersweet moment to trade in my 2003 Ranger with 302000 miles on it, but my Wife & I decided it was time. This new F150 is my 7th Ford (Including my Wife's current 2 Fords). I have owned 24 cars so far in my life including Chevy's, Cadillac, Honda, Dodge, Jeep, and of course Ford. I like Ford's styling, quality and reliability and I don't care to every drive anything but a Ford at this point. Especially after my Ranger has been such a reliable work horse! My old Ranger still has some life in it and hopefully will provide service for someone else, but with my work, I needed a larger truck to keep driving the miles I drive each year. Thank you Jon and Dave for making this purchase stress-free and easy to complete. After starting out in Canada, this F150 will end up in Florida! Thanks again!

Sandy

28 de jun. de 2015

Jon Krupp was our salesman he is very polite and knowledgable about the cars and loan process. He was patient with my husband and me and answered all of our questions. We will go back to Montrose Ford when we need another car.

Joe

28 de jun. de 2015

I bought my first ford from John Behrik at Montrose Ford the other day! I can't believe I have never owned a Ford before. I will never buy anything but Fords from now on and I I will always buy from John at Montrose! Thanks John!

tom

27 de jun. de 2015

bought my 5th car from rick wallace. everyone should buy from rick and montrose. rick is a great guy that i am proud to work with. my family will buy many more fords from rick.

Sam

26 de jun. de 2015

I had a great car shopping experience with Montrose Ford and my salesman John Behrik! He was extremely helpful throughout my time at Montrose. Thank you John for getting me the car of my dreams!! I have already recommended you to a few of my friends and relatives. Thanks again John and Montrose Ford!

Charlee

26 de jun. de 2015

I bought a mustang from Dan Russell in 2011 and just traded it in for a new 2015 mustang convertible! I love it! I couldn't be happier!

Mike

25 de jun. de 2015

While having my car serviced I had a few minutes to waste. I did not expect any salesman to waste their time walking around giving me great information on new cars knowing I wasn't buying a vehicle for another couple months. Brian Brown was very informative and helpful. Will definitely see him to do business a few months.

larry

24 de jun. de 2015

i wanted to jump on here to give my pal rick wallace 2 big thumbs up for all of his help with my new truck. i knew a fellow buckeye would never let me down. buy from rick! buy from montrose! buy fords! go bucks!

Don

24 de jun. de 2015

John Behrik was an incredible salesman and very helpful. I was looking for a great used car in good condition and he exceeded my expectations and found me a used focus in mint condition. It was the perfect price and has less miles on it than I expected. John was very fun to work with as well as thorough. Thanks again John!

Wendy

24 de jun. de 2015

I am very lucky to have stopped at Montrose and met Rick Wallace. I normally hate car shopping, but Rick made it very pleasant. I appreciate his patience and expertise. I love my new Escape! Thanks Rick!

Hal K

18 de jun. de 2015

First time buying a car out of sate and being shipped to Connecticut. Dan Russell, in Sales was professional and informative pertaining to the specifics about the car. The transition and shipping went very smooth and was impressed with the coordination at the dealership. Would recommend this dealership with anyone having fears of buying out of state. I was pleased with the transaction!

Georgette and Ray

6 de jun. de 2015

We just wanted to let the dealership know what a great job Morgan and Ademeo have done in helping us to our new 2015 Edge. It is absolutely beautiful and rides like sitting on air. It is so roomy and comfortable both front and back. We are so pleased and can't thank you enough for locating our new car. We are completely satisfied.

Gerold Bowers

31 de may. de 2015

I came into buy a used car. Not many dealerships had been helpful for me so when I came into see Morgan, I was at my last straw. Morgan was so sweet and from the beginning, she explained the process and how it was going to work. Everything went very smoothly and I even got the exact car I had been wanting, a used Taurus. Montrose Ford is a great dealership and Morgan is a wonderful addition!!

Kirsten

31 de may. de 2015

I came into buy a new Ford Focus SE. Morgan made my car shopping experience amazing. She made me feel so welcome and I loved the tour around the dealership. I would recommend anybody here to buy a new vehicle and to come see Morgan!!!

Jess Novak

29 de may. de 2015

I was shopping around for a new car. I was specifically looking for a Ford escape. Eventually I ended up at Montrose Ford and worked with Tim Krupp. He was an excellent person to work with. He provided superb customer service, was very friendly and patient, and wasn't pushing me into buying anything. He just let me take my time and come to a decision on my own as opposed to forcing things on me. He gave me an excellent price that I wasn't able to get elsewhere. Overall, I was so happy to have found him because his services exceeded my expectations. Highly recommend him.

Jeff

27 de may. de 2015

Thank you to John Behrik and the staff at Montrose Ford for helping me find my new Fusion! John was a pleasure to work with and I highly recommend going to see him at Montrose Ford for your next car purchase. Thanks again John!

AJ

27 de may. de 2015

I went to Montrose Ford for my first car. I met with John Behrik, who was friendly and helpful. I ended up buying a new Ford Fiesta with all the equipment, I could not be happier, thanks John and Montrose.

Kathy B

26 de may. de 2015

I met Rick Wallace at Montrose Ford and he helped me find the perfect vehicle!!!!! I like Montrose and recommend them to anyone!!! Ask for Rick Wallace!!!!!

gocavs

26 de may. de 2015

John Behrik and the team at Montrose Ford did such a wonderful job helping me find my certified pre-owned F-150. John Behrik found me the best price in town and made my experience wonderful! He was extremely helpful and patient when working with me and my budget. Thanks again John!

Tim

26 de may. de 2015

thank you to rick wallace and montrose ford for helping me find my new focus today. i recommend rick and montrose ford for a fair deal and a nice guy to work with.

Yasin

19 de may. de 2015

Stay way they advertise vehicles don't have to being you in then try to sell you what they have,CROCKS the manager support their lye's and told me ill find another vehicle

Another Happy Customer

18 de may. de 2015

Doing an out of town purchase is always a scary process however the employees at Montrose Ford made it a non issue, especially Chris George. Chris new what I was looking for and streamlined the entire process upfront in order to meet my schedule and expectations. It felt more like a NASCAR pit-stop than the "normal" car buying experience. Greatly appreciate it and keep up the good work.

Paula Gunter

9 de may. de 2015

I bought a Certified Pre-owned Explorer in May 2014 from Montrose Ford. I picked it up today from the service department after it being in there for the 5th time since purchased. I went over to the sales department to see about trading it in before I ended up having to come back for the 6th time. I leased a brand new 2015 Escape will the help of Jon Krupp. Thanks to him I don't have to worry about being stranded on the side of the road. He is helpful, friendly and easy to talk to! He is not one of those pushy salesmen. I would definitely recommend him to anyone wanting to purchase a vehicle. Thanks again Jon for all your help!! If you're still there when my lease is up...you're my guy!!

The Harters

4 de may. de 2015

We stopped into the Montrose Ford Dealership to see the Ford Flex sport utility vehicle in order to determine if it would suit our needs as a senior couple with some mobility needs. We were greeted by a fantastic smile which belonged to Chris George, Sales Professional. He listened intently to our bucket list of wants and needs which included some issues with mobility and lack of agility due to medical issues. We "tried on" a couple of models including the Ford Flex and Explorer. We loved both vehicles but my 6'3" hubby, a Parkinson patient, had a bit of difficulty clearing the "floor lip" when entering the vehicles. Chris George recognized the problem immediately and suggested we try one of the models with a flat surface floor entry. In a very short time, Chris George found the perfect vehicle with easy entry access that met almost all of our "wish list". In no time at all the Montrose team banded together to make the purchase of our vehicle a rather seamless matter. I was amazed at how quickly the process was handled. Once we made the decision to purchase our new wheels, we witnessed a "well oiled machine" which included Chris George, Chris Mills and Rick Hammer go into action to make the dream vehicle ours. Chris George never left our side and facilitated the entire process. A big Thank You to the "Dream Team" of Montrose Ford.

Dan

2 de may. de 2015

Awesome guy, down to earth, bought a car on first visit... 2009 Ford Escape. Thanks for great service! Thank you also to Kevin and Mr Mills!

Mary abdulla

1 de may. de 2015

I was very impressed with my sales professional, Morgan Pratt. Her overall proficiency, courtesy, and knowledge. It was a pleasure having such a friendly, outgoing young lady to work with. I will definitely recommend her to anyone in the market for a new or pre-owned vehicle. Great job Montrose and Morgan!

bigfamminivan

29 de abr. de 2015

As a large family we have a small budget for purchasing. So buying used was our only option, as we did not want to lease. Drew Krupp really worked with our income and budget and after yest driving a few vehicles we found the perfect one. It was such a smooth sale, and we love our car and the great service we received.

ford is the way to go

29 de abr. de 2015

I have never looked forward to going car shopping. I have been leasing and going back and forth on buying or leasing this time around. I was very gracially greeted by Drew Krupp. He was enthusiastic about showing me all my options. I am going back to purchase! Ford is a great brand with great value and prices.

focus fan for life

29 de abr. de 2015

Thank you to the great staff and my salesman Drew Krupp. he took the time to find the right vehicle to fit my lifestyle. I love my focus!

Bob

28 de abr. de 2015

I've been buying cars from Rick Wallace at Montrose Ford for years - he has always been great to me and my family. My experience last week was no different. I am the proud owner of a new Expedition and I am glad to recommend Rick Wallace and Montrose Ford.

ChampionshiptoCle

27 de abr. de 2015

I just bought a Ford Edge and love it! John Behrik was extremely helpful and fun to work with! He made my car buying experience exciting and easy. John was extremely knowledgeable when it came to all the cars I was looking at. I indeed went with the Edge and could not be happier! Thanks again John!

lauren

25 de abr. de 2015

Buying a car here was so nice and easy. Morgan was my saleswoman and she made everything run smoothly. She was very nice and helped me pick the right car for me!

Atlaseph

24 de abr. de 2015

I got an amazing deal on a pre-owned Ford Fusion at Montrose Ford. Tim Krupp assisted me with my purchase and I'm pretty impressed by how knowledgeable and professional he is. Told him what I was looking for in a car and he showed me around suggesting cars as we went along. Eventually came across the Fusion and it was just perfect, the size, the color, the price, the mpg, just a fantastic car for me. Tim took care of everything, got my payment plans set up and drove the car home. I'm very happy with my new car and Tim made buying it a good experience.

Sammie

22 de abr. de 2015

Jermery was very helpful. Had a wonderful car buying experience!

Mike

22 de abr. de 2015

Montrose Ford and John Behrik are wonderful!! John was great in finding me the best deal on a SUV. We ended up getting a used Explorer and it is perfect! John did a lot of research to find me this car and I couldn't be more happy! John was eager to help and made this experience a great one! I recommend going to Montrose Ford and working with John B. for anyone's next car!

Vivian

17 de abr. de 2015

I stopped in to Montrose Ford and talked with Tim Krupp. He sold me a pre-owned 2013 Ford Focus. I was super happy with the whole process. I got the payment I wanted and a really nice car. Thanks Tim

Vivian

17 de abr. de 2015

I stopped in to Montrose Ford and talked with Tim Krupp. He sold me a pre-owned 2013 Ford Focus. I was super happy with the whole process. Thanks Tim

Mike H.

16 de abr. de 2015

I appreciate the ease in which I purchased 2 vehicles from Montrose, my salesman John Behrik could not have been more helpful. I recommend Montrose and John B.

Mark

14 de abr. de 2015

I went to Montrose Ford to look at trucks and John Behrik helped me through the whole car buying experience. John was not pushy and made me feel comfortable the whole time I was looking. I ended up going home with a nice F-150. John was great and I recommend him to anyone looking for a new or used car!

Matt Scherer

14 de abr. de 2015

What a great experience! I have had my fusion for the weekend and its a great car. Chris George took great care of my first car buying experience. And thanks Brian Brown for helping my family feel welcomed! Great staff!

CJones8145

14 de abr. de 2015

First car buying experience was great. Brian Brown was honest, upfront, and the most easy going salesman I had found to work with. He didn't pressure me. He was always available for questions. He got back to me always within reasonable amount of time even after hours. He really made me feel comfortable throughout the whole car buying process. I definitely recommend him for anyone who is looking for a straight up car professional.

Fleet User

10 de abr. de 2015

Today I picked up a 2015 F-150 Platinum from the Fleet department at Montrose. Being a fleet courtesy delivery, the dealer sales margin is minimal as is the traditional sales support. However, today I had the privilege of meeting Chris George of the Sales team at Montrose Ford who went out his way to show me every key feature of my new vehicle. His patience and thorough orientation saved me time and the certain frustration of having to locate and learn the many features of this technologically packed vehicle. I highly recommend that you seek out Chris George if you need a new Ford. He knew every detail of this vehicle that is just hitting the showrooms. Thanks Chris!

Janet

4 de abr. de 2015

Thank you to Rick Wallace for walking us through the car buying process. We greatly appreciated your patience and expertise as you let us test drive the cars and took time to make a decision.

Janet

4 de abr. de 2015

We worked with Rick Wallace today - we came home with a 2014 Ford Flex. He took his time with us and entertained my sometimes ridiculous questions and comments. Our buying experience was comfortable and we did not feel pressured. He was helpful through the entire process. Our overall dealer experience - excellent, Rick excellent too. We will recommend friends/family to Rick Wallace at Montrose Ford. We came to the Akron area from the Cleveland area because of their reputation.

Melanie Adams

2 de abr. de 2015

This was by far the most helpful, knowledgeable, and enjoyable team of auto professionals that I've encountered in more than 30 years of auto buying. I would most definitely recommend them to everyone, and look forward to purchasing my next car from Montrose Ford!

jbeans

1 de abr. de 2015

Worked with Chris George and Brian Brown. These two made buying my first truck easy and exciting. They were knowledgeable and friendly. They found the perfect truck for me and my new family.

Jake B.

1 de abr. de 2015

Worked with Chris George and Brian Brown. These two made buying my first truck easy and exciting. They were knowledgeable and friendly. They found the perfect truck for me and my new family.

Tom L

30 de mar. de 2015

Montrose Ford and the salesmen, Chris George, did excellent work to help me find a new suv at the best price in Ohio. Due to me work schedule, I don't have the time to visit the dealerships and need to work with the salesmen on the phone and over the internet. Chris George was excellent in accommodating me and got me the best price for the '15 Explorer XLT.

Ron

29 de mar. de 2015

I've been a long time Toyota owner but decided to give Ford a look. I met Rick Wallace at Montrose Ford and I appreciate his patience and sound advice. He helped me decide an Escape was the right vehicle for me. I recommend Rick and Montrose Ford. They are great.

Brad McElwain

28 de mar. de 2015

Chris George was the salesperson who made me feel confident and proud of the vehicle I chose, and the great deal I got! Very knowable when helping me make my selection of vehicle options. Everyone in the dealer was very attentive, and curtious. I would highly recommend using Montrose Ford and making a point to see Chris for your car needs!

Barb

27 de mar. de 2015

I went into Montrose Ford the other day to get a routine oil change. While I was waiting I was perusing around. That was when I met John Behrik. I had told him I was just waiting for an oil change but my husband and I were up on our lease soon and we're going to start looking. John went over all the possible options for me and even showed me a few cars that are perfect. He knew I wasn't buying today but still worked with me and helped me out. He was so nice and not your normal pushy salesman. My husband and I are going back this weekend to work out a deal with Montrose Ford and definitely requesting John Behrik as our salesman! Thanks John for your guidance! Can't wait to see you soon!

Matt

26 de mar. de 2015

I stopped my the dealership with son to look at a car for his graduation present, The salesman Jon Krup was very helpful and informative, I have not purchased a car yet but I will return to Jon when I am a little closer. Jon is a great young man and an asset to your Company.

Ron Miletti

26 de mar. de 2015

I spoke to Morgan Pratt about the posibility of buying an F-150. No pressure just a pleasant knowledgeable sales representative. She answered all my questions to enable me to make an informed decision. Though I am not ready til later in the year Morgan is the one I will contact to make my purchase. Excellent product knowledge and walked me through the entire process I'll be facing.

Mike M

26 de mar. de 2015

John was extremely helpful and easy to work with. He helped us find what we were looking for and helped us get the best price possible. The buying process was comfortable and enjoyable unlike other dealerships i worked with in the past.

Vic

23 de mar. de 2015

Joh Krupp helped me with everything I needed and was an awesome guy to deal with. When everyone else thought I was just a young guy who was not serious about buying a new truck Joh was the first one to ask if i needed help. I can't say enough great things about him and also Adam. Whenever someone is in need of a new vehicle go see these guys.

Mark

21 de mar. de 2015

I bought my Hybrid Escape 10 years ago from Montrose and have had all of my service done there. Aside from some body work where it was unclear if it would be covered under warranty, I have had an excellent experience each time. Even then time the guys in the body shop ended up making it right. Butch, Rick, Andre and the service department are great. Just went back to buy a new F150. Jonathan Krupp was my salesman. While he is just getting started, he is already very knowledgeable about his products, easy to work with and very friendly. Rick Hammer is taking over for Charlie Ault in accessories and was every bit as easy to work with and helpful as Charlie was. Trisha in the office had me done signing papers in 20 minutes, an event that has literally taken HOURS at other dealerships. Overall, a great team to work with.

DarcieV

21 de mar. de 2015

The staff was professional, courteous, and accommodating. Particularly, Brian Brown, a sales professional that assisted with a test drive on a new Ford Explorer Limited Edition. When I am ready to make my purchase, I will definitely start with him first.

Brian

21 de mar. de 2015

I recently visited montrose ford in search for a new car. I wasn't ready to buy but John Behrik showed me the perfect vehicle for my family and me and it was too good to pass up. Our Ford Explorer is the perfect fit for us and just in time for our family trip to Disney. Thank you John for your expertise and advice. We couldn't be happier with our purchase. Thanks again and we will definitely be back to visit John Behrik and team again for our next car purchase!

dfrgt

20 de mar. de 2015

Dan Russell and Chris George were great. Went with Dan for a test drive in an Eco 6 spd and an Eco 6 spd auto. He was very knowledgeable about the new Mustangs. My wife and I dealt with Chris to close the deal because Dan was on vacation. Had some questions about the incentives. Chris was able to get me the answers. Also, we weren't expecting to get the car til after the weekend and were surprised to get it the same day.

Barb

18 de mar. de 2015

My husband and I have been shopping for an SUV for our 3 kids for a few months. Our friends recommended Rick Wallace at Montrose Ford and I will be recommending Rick to all of our friends. Rick is a kind person and great dealership.

Bob Ayers

17 de mar. de 2015

Ask for Dan Russell for Roush Mustangs (this share wants 50 characters so I'll just type this blurb...)

wynn l

17 de mar. de 2015

bought my 7th ford truck from rick wallace. seen many dealers but none as good as rick. there is a reason i keep buying from him - great service, nice guy, fair dealership. buy at montrose and talk to rick.

Jimmy

17 de mar. de 2015

Jeremy Gray was my sales person. I knew what I wanted going into the dealership and he made sure I got it.

Janet. Deer crashed

16 de mar. de 2015

6 weeks after purchasing a wonderful pre owned leased vehicle in great shape, a deer decided to use the windshield and roof as a springboard to get to the other side of the road. We decided to take it to the dealer instead of one of the collision centers near our home. We were very pleased with the results and the service and communication throughout the process.

Derek Carter

14 de mar. de 2015

grate job in getting me low fincing grate car, lots of contact Dan Russell.

Escaper

13 de mar. de 2015

Danny at Montrose Ford helped me find the right car. I trust him. You can too.

Mustang buddy

12 de mar. de 2015

Dan Russell did a great job. I bought the coolest mustang, all my friends are super jelly. Thanks again!

Happy fusion

12 de mar. de 2015

Jeromy was great ! Will be back in fall for another car !

Pgunter

4 de mar. de 2015

I bought a Certified Pre-Owned SUV in May 2014. My overall experience with the purchasing of the vehicle was excellent! I have no complaints whatsoever with anyone in the sales department. The service department on the other hand...I was not happy. My vehicle currently has 23,000 miles on it. Two weeks ago I had it towed into the dealership due to my engine overheating. After 2 days of it being in there (and me having to keep calling to check on the status of it) they couldn't seem to find anything wrong with it. The only thing they could "think" could have been wrong was the cooling fan. I was charged the deductible for a new one. A few days later, it ended up overheating AGAIN and took it back. Something was mentioned over the phone to me about the thermostat and them having to order one. After another 2 days...they still couldn't find anything wrong with it and the thermostat wasn't replaced. They said if it happened again to bring it back in. NO THANKS...on to the next dealership for service next time! Then to make matters even better...I get in my vehicle when picking it up to find that the low fuel light was on and didn't even have enough gas to get me home. Thanks for galavanting around town in my vehicle trying to find something wrong with it, and not replacing the gas when it was at 1/2 a tank when I brought it in. They must treat thermostats like "gold" in that place. For $7 at the auto parts store...I took the liberty of changing it myself! I was obviously given the run around and will not be doing service there again!

Bill and Kelly

4 de mar. de 2015

Had a great experience buying a car here! Dan and Trisha made this the easiest car buying process we've ever had. We drove 7 hours to shop here and would happily do it again.

Cmbcd

27 de feb. de 2015

Just leased my 2nd escape from Dan ! Thanks for making it so easy !

KathleenL

26 de feb. de 2015

I have been searching for a new SUV. I was hesitant on buying a Ford as I have always had Hondas. We visted montrose in Fairlawn and met our salesman Drew Krupp. Not only was he very knowledgeable and helpful, we were comparing Explorers to the Edge, but we're so impressed by the quality and the smooth drive of both we are having a hard time deciding. Drew gave us great information on both. We will be back, thank you!

Elizabeth

26 de feb. de 2015

My lease will be up in a few months and went into look at a Fushion Energy. I cannot begin to explain how helpful and attentive my salesmen, Drew Krupp, was. Definitely went above and beyond and he gave me all the information I needed. He also was very friendly and professional. I will be back when my lease expires I will be calling Drew to for my new car!

tribetime

24 de feb. de 2015

I came to Montrose Ford in the beginning of my searches of looking for a new car. I was not ready to buy yet but ended up doing so at Montrose Ford because of the great service and deal I received. I worked with John Behrik and he was extremely helpful in this whole process. He was respectful of my time and finances. He found me exactly what I was looking for. I love my new Ford Focus! It is great on gas and the price was just right for my family and me! Thanks to John Behrik who made this car buying experience an easy and short process! I will definitely be visiting John again in the future! Thanks again!

Beth

21 de feb. de 2015

I have leased several vehicles from Ford, was near the end on my current lease, and was ready for my next car. I was out in Montrose this week and my boyfriend suggested we stop to see some prices. I met Rick Wallace and he never made us feel pressured or nervous. We thought about prices for the next few days and returned today and leased another Ford from Montrose. I recommend Rick at Montrose Ford to anyone and everyone.

Cathy Miller

19 de feb. de 2015

I recently went into this dealership looking to buy a pre-owned vehicle for my brother. He has owned 4 Ford vehicles and I wanted to buy him his 5th when I was in town. I was promptly helped by Tim Krupp who was very friendly and knew a lot about their cars. Since this car was a surprise for my brother, I couldnt call him and asked what he liked, so Tim gave me a lot of information on what the cars offered and which ones he thought my brother would like. He spent a lot of time talking to me and didnt rush me into a sale. I decided on a Certified pre-owned Ford Escape, and Im so happy with this car. Tim truly cares about making his customers happy, and Im happy to report that my brother flipped out when I gave him the car! Im thankful for Tim and this dealership for providing such great services.

Jack

19 de feb. de 2015

Rick Wallace at Montrose Ford is my new friend at Montrose. Stop and meet Rick when you want a new Ford. Great guy and great place. My new Explorer is perfect. Thanks Rick.

Jeff

15 de feb. de 2015

We had a great experience. Jeremy took care of all of our needs and I would highly recommend him. We plan on buying our next car from him.

Stein Family

12 de feb. de 2015

Who said car buying is stressful. We did until we discovered Montrose Ford in Montrose / Copley / Fairlawn Ohio .... I cannot say or thank the staff at Montrose enough for our great experience on several levels. Thanks to Dan Russell and Chris Mills and all the rest of the staff who always make sure we are happy and taken care of. Just bought our 4th car here and we also use their Service Department for all our vehicle needs. You are the BEST :) Thanks

Hametown

9 de feb. de 2015

Check out Bob McClure, Amedeo Marino, Charlie Ault and Mike Sandy at Montrose Ford. Buying process was a breeze, plus a good deal.Service department is honest with good work.

Kim

2 de feb. de 2015

Bob McClure was the best salesman I could have ever asked to work with! He catered to my needs, my knowledge and my budget. He was friendly, honest and helpful. I was definitely nervous going into such a big purchase but Bob helped make the experience as simple as possible - working to find the car that best fit what I wanted, while also staying well within my budget. Charlie Ault was great to work with on adding accessories to my car. I was pleasantly surprised that there was no forcible sales tactics. Just a brief overview of what was available to me and any further information I ased about! Mike Sandy was also just as helpful in getting my financing coordinated, and even worked to to get me keep me within my within my budget while still getting an extended warranty. Overall, it was an amazing car shopping experience and I will definitely be choosing Bob McClure and Montrose Ford for any future car purchases!

Nick

2 de feb. de 2015

Overall, I've always been skeptical of the car buying process, as it usually connotes the need for wariness and skepticism. With purchases as large as a car payment, it is necessary to be overly cautious and defensive, as a person could easily find him/herself in financial debt. I recently went with my girlfriend to test a car from Montrose. She had found this car on the internet several days prior. We had previously agreed upon a monthly payment range in which she felt comfortable. Ready to barter and haggle, we went into the dealership, understanding that we might have needed to vocalize our resolve in staying within our range. We were anticipating several tense and awkward moments, ready to avoid the temptations to over-purchase. However, it was an incredibly easy and painless process. Our salesperson - Bob McClure - respected the entirety of our "wish list" in a car. He never once strayed from the limits which we had initially set - we ended the monthly payment at the exact level we wanted, and with a better car than anticipated. Throughout the entirety of the process, Bob was helpful, amiable, and even provided great financial insight into how to manage the payments. I truly felt as though he was interested in providing the best car for our budget, and spent a considerable amount of time in helping us do so. While I enjoyed the location, building, and selection of cars available at Montrose, the truly outstanding feature was indeed the personnel. I trust our salesman, and will undoubtedly be returning for another purchase.

WBM

31 de ene. de 2015

I have not purchased a car in awhile and was nervous about it, a friend referred me to Montrose Ford and Dan Russell. He was very knowledgable and very friendly. My salesman helped me chose the best vehicle for me and didn't pressure me. I very much appreciate him and all those I dealt with at montrose, all were very nice.

happy customer

31 de ene. de 2015

Since my current lease was coming to an end I returned to Montrose Ford and spoke with my previous salesman, Dan Russell. He helped me through the process again and was such a joy to work with.

Paul

29 de ene. de 2015

Went in looking for a new pickup, which is not so easy to do when the dealership has several new 2015 Mustangs in the showroom and immediately outside! Tim Krupp, my salesman, knew right away what I was after; we cut to the chase and got to business. The dealership has a rather large selection, the showroom is clean and aesthetically pleasing to the eye, and the sales team know their product and wouldn't lead you in the wrong direction. I decided on 2014 F-150 and Tim and I quickly reached an acceptable deal. The truck has been great and I couldn't be happier.

Connie

25 de ene. de 2015

We just purchased a used certified C-Max Energi 2013 vehicle. Traveled from Buffalo NY.Very happy with the expertise of all the departments. Was like a well oiled machine from sales to financing.Loved the personal touch of the Sales manager,Amedeo Marino. Very knowledgeable sales rep.Bob McClure was helpful and pleasant.Mike Sandy in financing helped with the best financing available. Charlie Ault also introduced us to all the possible accessories that was available for the car. Overall the process was efficient and friendly.I highly recommend this dealership for your all your car needs.

Alyssa

24 de ene. de 2015

With winter full under way I needed to get a new car that I actually felt safe driving but I didn't have a lot of money to spend on a brand new car. I went to Montrose Ford because one of my friends had recommended them and wow was he right! John Behrik helped me throughout my whole experience and got me a car I never thought I would be able to afford. I love my new fusion and I feel so safe in it! Thanks John for all your help! I will send all my friends and family your way!

Sue from Wadsworth

21 de ene. de 2015

My lease was up and my credit went bad. I was in a desperate need of a reliable car. I came into Montrose and met with John B., I explained the situation, John was friendly and informative and explained he could help. I left with a brand new Ford Focus and could not be happier. Thanks Montrose

PM Copley

21 de ene. de 2015

I recently moved from central Ohio to NE Ohio and I had not established a relationship with a car dealership. My wife's lease was up on her Ford vehicle and I stopped in to Montrose Ford and met Rick Wallace. Despite not lease the vehicle from them, they still treated me like a longtime customer and Rick helped me find our next vehicle. Thanks to his great service, my family will now be purchasing all of our vehicles from Rick Wallace and Montrose Ford.

Bryan23

16 de ene. de 2015

I have been excited for the 2015 F150 for several months and I carefully researched which dealer to order my new truck from. After reading several online reviews, I decided the dealership in my own backyard was my best bet. I stopped in and worked with Rick Wallace. He is a great salesman and I can't wait to pick up my new truck. I recommend Rick Wallace and Montrose Ford to anyone.

Robert Wigle

15 de dic. de 2014

I went in with transmission problems,it turned out to be major,n big time cost . But the service manager worked with me and matched the cost of another transmission shop,n got me a P U to drive when the work took longer than expected. He saved our Christmas!. But then 3 days later my back up lights went out I thought it was a connection,nope light scocket s where corrosioed. But Rick replaced a bulb clean the connections got them working, but then. Santa Rick wouldn't charge me! Did it for Santa shakes! Thank you Montrose N Merry Christmas!!! To you ALL !!!

C. Mathis

11 de dic. de 2014

I live in Wooster and work in Akron, I had a headlight go out for the second time in a year and no one in my hometown would go out of their way to help me. I called Montrose Ford and they not only fixed my headlight but drove me back to my office and picked me up after work to get my car. I think these guys are great and it's refreshing to see a dealership that gives great customer service. I think I just might buy a Ford product on my next new car purchase. Thank you Montrose Ford Service Dept.

Impressed

8 de dic. de 2014

I stopped by to test drive a Ford Escape as I will be receiving one as my new company car and I wanted to know what to expect. Upon arriving at Montrose Ford, Andrew Krupp immediately greeted me and asked me how he could help me. I explained the situation, and even though he knew I wasn't actually purchasing a car, he treated me the same as if I were. He took the time to run through the features and benefits of the car, let me test drive the vehicle, and answered my many questions. That is incredible customer service! When I'm in the market for a new personal car in the future, guess who I'm buying it from based on this great interaction.

Tom Venarge

5 de dic. de 2014

Buying our truck from Montrose Ford was one of the smoothest transactions I have had. They offered great selections, excellent pricing, a clean and friendly atmosphere, and above all...simplicity. Thank you to Montrose Ford; specifically Chris Mills and Henry Baker. I will be back again soon!

Ford1129

29 de nov. de 2014

THANK YOU Dan Russell for making the car buying process stress free and easy! will be referring all friends and family to montrose ford and dan russell!

Jimb3970

29 de nov. de 2014

Thank you Rick Wallace for a pleasant car buying experience. I appreciate your patience and attentiveness as I weighed my options. I enjoyed doing business at Montrose Ford and recommend Rick and the dealership.

Kelly

29 de nov. de 2014

Next time you need a car, head to Montrose and ask for Rick Wallace. Great experience and great people. I recommend Rick Wallace and Montrose Ford.

mike

26 de nov. de 2014

bought a car from rick wallace at montrose ford. he is a friendly and honest salesman. i recommend rick and buy a car at montrose ford

Nicole

25 de nov. de 2014

I've been shopping for a used Ford Edge for a couple weeks now....John B worked with me and was the nicest salesperson I've dealt with so far. Not pushy at all and listened to my concerns

hoyernation

24 de nov. de 2014

My experience with Montorse Ford was great! As we enter the holiday season, the last thing I wanted to do was go car shopping but John Behrik and the team at Montrose Ford made this experience enjoyable. John was knowledgeable about the different cars that I was interested in and was able to find me exactly what I was looking for. John Behrik was very nice and personable throughout my whole experience. I would recommend anyone that is looking for a new or used car to go visit John Behrik and the team at Montrose Ford. Thanks again John!

Becky M.

24 de nov. de 2014

I had a wonderful experience at Montrose, I was looking for a used car at a reasonable price. John Behrik greeted me and asked questions and listened to what I was looking for. He pulled up a Fusion, that was perfect for me, it was such a nice car, I had to have it. All around a very good buying experience.

Spencer

23 de nov. de 2014

My experience at Montrose Ford was pleasant and professional. They met most of my expectations and overall made my purchase painless as possible. The Salesman which helped me was Alvin Tam, I would definitely recommend him and the dealership.

Gary from Brunswick

23 de nov. de 2014

Great new Car !!! I stopped to see what Montrose Ford could do for me. I recently had some credit issues and thought I would have to settle for any car I could get. John B. was helpful and asked questions as to what type of vehicle would work for me. I ended up leaving with a brand new Ford Focus and I could not be happier. Thanks John and Montrose.

Naomi B.

20 de nov. de 2014

My experience with Montrose Ford started out very well. I am not happy with the way I was treated by Mr. Kneebush and whomever the Owner or General Manager of the establishment. The deal was done, all the papers were signed and we were getting ready to walk out the door with Mr. Baker and I was approached by Mr. Kneebush that I needed a check or we couldn't take the car. I am the one who initially said I will put the deposit down now and we would do the paperwork and this was 11/10/14 and I would bring the remainder of the down payment on Thursday, 11/13/14 and we would get the car then. But, Mr. Kneebush insisted that I put the deposit now and bring the balance on Thursday, No Problem and he insisted and I finally said ok. But as we were leaving he said he had spoken with the Owner/General Manager and he was told to get a Good Faith Check. That made me very angry and I felt disrespected. I don't believe any other customer has ever been treated this type of way. I initially said wait until Thursday and for him to come back after everything had been signed and also I did not get the car fax report until after the papers were signed and he said that was not done intentionally. My son is happy with the car and if it was not for him, I would have not gone through with the deal. I can not put into words how I truly felt.

Naomi & Jimmy

20 de nov. de 2014

My son and I went to Montrose Ford and Henry Baker was the Salesman. Mr. Baker was extremely nice and helpful. My overall experience with Mr. Baker was good, but my overall experience with Mr. Kneebush was not good. I would recommend Mr. Baker, as I stated he was really nice.

D Peterson

18 de nov. de 2014

Henry Baker was wonderful ! I really don't like dealing with salesmen . Henry made it easy and I got the truck I wanted. Thanks Henry !!

Barb Ford Escape

17 de nov. de 2014

Henry Baker was extremely knowledgeable and helpful in deciding the car I would purchase. He took care of all of the details for me and was pleasant and considerate. He made the whole process enjoyable for me

cowboysfan

17 de nov. de 2014

I recently went to Montrose Ford of Fairlawn to buy my daughter a car. My salesman was John Behrik. Since it was for my daughter, he knew exactly what used cars to show us. He was patient with us as my daughter could be picky. He found the perfect focus for her! She loves it and we are all thrilled with the purchase. This was a great experience for me and my daughter and I would recommend this dealership to anyone! Thanks again John and the team at Montrose Ford of Fairlawn!

bubs987

31 de oct. de 2014

I had a great experience working with Dan Russell at Montrose Ford. I will continue to go back there for my car's service and my next purchase!

Matt N. Olmsted

31 de oct. de 2014

I love Montrose Ford! Our sales person was David Miller. David was extremely patient with us and was very helpful without being pushy. He guided us through the scary process of car shopping. He found us a car that fit our budget and out taste. I truly felt like he cared about our needs above and beyond any other agenda associated with car salesmen. We recommended Montrose Ford to my mother in law, and Dave Miller came through again. In the neat future I will be purchasing a vehicle for work. There's no doubt that I will be going to Montrose Ford and dealing with David Miller.

lovemynewcar

28 de oct. de 2014

Great Experience at Montrose Ford, my salesman John Behrik was friendly and very helpful. Would highly recommend Montrose Ford!!!!

Star1

28 de oct. de 2014

Great experience at Montrose Ford... my salesman John Behrik was friendly helpful and a pleasure to work with, highly recommend Montrose Ford!!!!!

Russ Grayley

26 de oct. de 2014

Great experience with Henry Baker and Montrose Ford Fairlawn, Go see Henry, I can tell you he made my Truck buying experience very seamless and was very professional in all aspects. He did all the correct things, he listened, he acknowledged and completely understood my needs and got the right fit for my needs. Great job Henry, please go see him for any Car/Truck needs. Fantastic salesperson and would like to endorse him for anyone interested in buying a used or new vehicle. I will be back to him and this dealership!

Brownsfan

26 de oct. de 2014

I just bought a Ford Explorer for my wife and we could not be happier. The car is excellent and fits the needs for our family perfectly. Along with our happiness for the car, I was more than pleased with the service I received at Montrose Ford. I worked with John Behrik and he was excellent. He greeted me right as I walked through the door and helped me through the whole car buying process. John really knew what he was talking about when he suggested the Explorer for my wife and family. We absolutely love it! Thanks again John for all your help. We will be back in the future!

Art

26 de oct. de 2014

I bought a Ford Escape from Rick Wallace at Montrose Ford and had the best car buying experience of my life. I never felt pressured and Rick was very patient as we discussed the various features. Stop by Montrose Ford and ask for Rick Wallace for a hassle free purchase.

Kathy

26 de oct. de 2014

I bought a used Taurus from Rick Wallace at Montrose Ford. I have been looking for several months and asked Rick to keep me in mind if anything in my price range became available. Rick gave me a call last week and I drove home in a new (to me!) Taurus. I recommend Rick and Montrose Ford.

Tom

26 de oct. de 2014

I bought a new Explorer from Rick Wallace and had a great experience. Rick and the Montrose staff were very helpful and accommodating. If you are in the market for a Ford, be sure to talk to Rick Wallace.

Marine mom

25 de oct. de 2014

Kevin Kneebusch helped purchase my used escape while going through a chapter 13 bk and was so great with the whole process. I will never go anywhere else to buy a car ever

thekingisback

25 de oct. de 2014

I went to Montrose Ford and worked with John Behrik. He was excellent. John made my car buying experience fun and he stayed right within my budget. John Behrik really went above and beyond to find me a car. I am happy to have worked with John and am happy with my new Ford Escape! Thanks again John Behrik and the Montrose Ford team!

Allan K.

25 de oct. de 2014

You must see Henry Baker, he made the buying experience as pleasant as one could make it. He was kind, and informative of our car purchase. He took the time to explain everything, every step of the way in the process and we had a child also with us an he made my son feel at home. If your looking for a great experience then he is the BEST salesperson ever, go see Henry today for your car or truck, you wont be disappointed! Thanks Henry for sharing your time with us, special all the way!

Happy customer

24 de oct. de 2014

Buying a car is never easy. Until I went to Montrose Ford that is. My salesman John Behrik was extremely helpful and made what is normally a painful process for me an exciting one. He knew exactly what to show me within my budget. He truly made this an easy experience and I will definitely come back to work with John on my next purchase! Thank you John for the great experience!

Roger, Happy Ford Owner.

20 de oct. de 2014

Montrose Ford Fairlawn has for the second time this year, completely satisfied my buying and lease business,I will continue to recommend this dealership and one very outstanding sales person, his name is Henry Baker. I will also continue to use the service dept. at that location. One happy customer, R.G. Bonker, Brecksville, Ohio. 10/16/2014.

KKendrick1022

16 de oct. de 2014

I was in the market for a van. Tim worked diligently to find a van that had all the specs I was needing. He even brought the van to my house for a test drive. I have young children and my work schedule was not coordinating with my car buying. Tim made the process easy and simple. He has a taste for quality cars and will find you exactly what you want. I love my new van!

Kendrick

16 de oct. de 2014

I was in the market for a van with certain features. Tim diligently checked everyday until he found exactly what I was looking for. He even brought the vehicle to my house for a test drive. I have small children and with my work schedule I could not make it to the dealership. Easiest car buying process I've ever had. I later returned for a oil change and the maintenance department was very courteous of my time (I had the kids) and was very accommodating. Tim has a good eye for quality cars. Highly recommend Montrose Ford. Customer Service is 5 stars. For some reason it wouldn't let me press all 5 stars.

Steve from Strongsville

16 de oct. de 2014

A great experience buying a car, my salesman John Behrik was helpful and fun to work with. I ended up buying a certified pre-owned Focus. What a great value, I will be back for my next car purdhase.

Roger Bonker

7 de oct. de 2014

As of the end of Oct. 2014, I will have leased 3 Fords over all, starting in 2008, from Montrose/Fairlawn, Ohio. At that location the sales staff is the best, I will give a very high standing award to a person I think is the best in the car sales section at this dealership, Henry Baker, is that special person. I have owned Ford pickup trucks and Ford cars since 1964, from other dealerships and from other states, but none of those dealerships equal Montrose/Fairlawn,Ohio. I plan to continue to deal at this location in the future. Mr. Roger Bonker, 10/7/2014.

Rachel

30 de sep. de 2014

I hate the car buying process! .... until I went to Montrose Ford! They are so warm and welcoming. I dont know much about cars- but thats where Dan Russell really came through. His honesty and knowledge on just about every vehicle on the lot made me feel a lot more comfortable. I told him my budget and exactly what I wanted- he was able to get what I asked for and much more!! So happy I went to Dan Russell at Montrose Ford!

Bob

29 de sep. de 2014

You'd think purchasing a car would be easier nowadays with all the information floating around on the internet. After making the rounds to most of the major dealerships in the Akron area, I was relieved when I finally met the folks at Montrose Ford. I worked with Ed Fender and, let me tell you, he certainly put my mind at ease when it came to buying my first new car in many years. Ed cut through the nonsense and sold me on my needs rather than feeding me lots of useless information like many other places have. He was able to show me what features in these new Fords can make my life easier and took his time explaining how everything worked once I bought my new Focus. That was another thing I really appreciated about the team over at Montrose - I didn't feel abandoned after I made my purchase. Ed spent a lot of time with me and was happy to work around my schedule. I feel confident in knowing that I would be well taken care of should I have any questions in the future.

executive in fairlawn

29 de sep. de 2014

Just purchased an F250 superduty snow plow equipped the way I wanted it. Thank you Ed Fender for making this an easy and seamless purchase . We'll be back again.

martha

26 de sep. de 2014

Brittany Faix impressed me because she not only listened but she HEARD what I needed. My car had been totaled so I needed a new car. I am on a fixed income. She had already pulled up to the door the right car for me. We took a test drive and I said SOLD. This was fun because there was no upsale pressure no jacking me around. Respectfully, Brittany heard my needs and filled them. I am lucky and very pleased to have met her and I will recommend her to everyone. Thank you for this opportunity to praise a most professional and delightful saleswoman.

Irena

25 de sep. de 2014

I bought a certified For Focus at Montrose Ford from Tim Krupp and it was the best car buying experience I have had to date. Thanks Tim!

clevelandfan

24 de sep. de 2014

John Behrik at Montrose Ford of Fairlawn was extremely nice and fun to work with. He was very helpful and knowledgeable as my wife and I were looking for a new car. We love our new Ford Focus! Thanks again John!

kraddic

23 de sep. de 2014

First time I have purchased a new car at Montrose Ford and my sales person, Rick Wallace is the salesperson you want. No pressure, professional and not your stereo-typical salesperson. He was knowledgeable and worked with me to get into the car I needed. 100 stars!!!!!

Leonilda Barrier

22 de sep. de 2014

I drove in for a repair on my Ford Edge, while I was waiting, Butch form service came to explain what was going to be done on the car and asked if I needed anything. I asked for a salesman and he introduced me to Henry Baker. Henry was so nice and very knowledgeable about the ford explorer that i purchased. Henry answered all the questions I asked,explained all my options and got the deal done. I am very happy with my Ford Explorer, the excellent service I received from Butch and most of all Henry Baker who made it all possible. Thanks Henry!!! Leonilda Barrier (satisfied customer)

Thomas M.

12 de sep. de 2014

I came in looking for a Taurus and left with a new F-150 Platnium, John Behrik was helpful and pleasant in every way. What a great buying experience. I will be back and will recommend Montrose and John,

Missy

11 de sep. de 2014

First time I have purchased a new car .Montrose Ford and my sales person, Dave Miller, made it a good experience for me! He was knowledgeable and worked with us to get in to the car that we wanted. We drove out with a Ford Escape which we both love. I would highly recommend Dave Miller and Montrose Ford to anyone looking to buy a vehicle.

Randy C.

10 de sep. de 2014

I hate buying cars. I just do --- never been mis-treated, but hate the time it takes to compare, shop, negotiate, etc.. However, you could say I almost love Montrose Ford. Henry Baker made my car buying easy. I enjoyed the process, courtesy and time that he shared with me to help me make the best decision, based on size, style, affordability and timing for a down payment. Henry and I met a couple months ago. He was friendly, helpful and cheerful in explaining the features of SUVs such as the new model Explorers, Escapes, and Edges. He graciously shared his time allowing me to test drive several models. Henry stayed in touch until my time to purchase was right. I very much appreciate his thoroughness and non-pushy but attentive assistance. I never felt a strong need to shop anywhere else. In fact my final choice was a used ESCAPE, priced slightly below Kelly Blue Book---its so easy to price shop on the phone, you know. I really trust that he helped me make a great decision. Sales manager David also personally connected with me on two visits -- much appreciated. At the end, Henry introduced me to the service manager and set up a complimentary oil change. I look forward to visiting often for great service and seeing Henry in a few years to purchase a new Explorer or another SUV. Henry Baker and sales team will take great care of your car buying needs.

Go Bucks!

2 de sep. de 2014

Worked with David Schmidt on buying a new F-150. Great experience! Gave him my "wants" and "needs" and he quickly found a perfect match. The Ford Montrose staff worked well with me and assisted through the entire process...trading in my old truck...to driving off the lot in a new one. Very happy I went with a Ford and chose Montrose Ford. Great place!

Damon McDaniel

1 de sep. de 2014

BUYER BEWARE- was in process of purchasing new internet advertised vehicle today. I was paying full advertised internet pricing and after 1 1/2 hrs of dealing on when to pick up vehicle, the associate and manager Tom Mocarski came back with " cannot sell this vehicle for the advertised price". My wife phoned back and Tom stated " Maam you cannot expect us to sell this vehicle for that price, read the disclaimer that is why it is put on there". My wife stated this is false advertisement and he insisted that they could not do anything about the deal. Tom was very hesitant to give owners name after asking several times and finally stated " Chris Mills is the general manager and if you have a problem call him tomorrow". Contacting Ford directly as I am sure they would not appreciate this type of handling with their products. They definitely need to reconsider this franchise. Would absolutely make me choose a different brand for a new truck. Disgusted!!

Painting contractor

29 de ago. de 2014

On a mission to the hardware store, I decided to see what Montrose Ford had to offer in the area of work/utility vans. Drew Krupp, the salesman, worked with me and was more than helpful. Even though we couldn't come to an agreement then, I will most definitely be contacting Drew when I decide I HAVE to get a new work van, and all other vehicle purchasing decisions for that matter. Excellent service at Montrose. Thanks Drew!!

hollywood

29 de ago. de 2014

My experience with Montrose Ford was made most enjoyable by associate Kyle Pentella. He has been friendly and thorough every step of the way. His knowledge and professionalism put me at ease as we searched for the exact car that would fit my family's needs. I will and have referred my friends and family to go see Kyle at Montrose Ford!

RobbyC

28 de ago. de 2014

Thank you Tim Krupp and Montrose Ford for helping us find the right vehicle. We are very happy with our new Flex.

Phil

27 de ago. de 2014

Montrose Ford has the best customer service around. I brought my truck in for service and did not want to sit around waiting so I walked around trying to kill time. I had been thinking about getting an F-250 diesel truck and wanted to find someone to help me see if the truck is able to fit in my garage. I walked up to a sales person(Alvin) and started asking many questions. While he had told me he is new to selling cars, he was a big help as he asked around for the dimensions I needed. As I told him the truck needs to fit in my garage, he was nice enough to offer to bring one over if I had the time to drive it back home since I stay around the area. I ended up finding out it did not fit and thanked him for his time. I did not purchase the truck but I just wanted to let everyone know Montrose Ford has the best customer service around.

Collin

26 de ago. de 2014

Alvin was a great help to me when I first walked into the dealership. I told him that we were just looking and unlike most salesmen we have dealt with he was not pushy at all. In fact he allowed us to test drive one of the certified Escapes on the lot without making us feel obligated to buy at all. I was not ready to buy at this time but when I am Alvin will definitely be the sales rep I will seek out. Sincerely, Collin from Medina

Eric

26 de ago. de 2014

Just started looking for a new truck and shopping the different dealerships. Drew Krupp is the salesman i hung out with at the akron location. He was like talking to someone i knew. I allways hated car shopping because of that high pressure buy now attitude. However Drew was calm collective and to the point which helped meet my needs at my pace. Strongly suggest

Rachael Mitchell

25 de ago. de 2014

Rick Wallace did an amazing job on getting me a 2014 ford focus. Very kind and helpful. I will always come back to him to get a car . Thank you so much.

Barbara

25 de ago. de 2014

I came in looking for a used vehicle and Drew Krupp was able to find what fit my needs the best with a low pressure, honest approach that made me feel at home with my decision. Highly recommend

Janet

25 de ago. de 2014

I purchased a Ford Focus from Rick Wallace this weekend at Montrose Ford and was pleasantly surprised by the entire car buying experience. Rick and his Montrose team were very kind, patient, and I never felt pressured to buy or make a decision. I would recommend Rick and Montrose to anyone looking for a relaxed car buying experience.

jimmyt

24 de ago. de 2014

My wife and I recently purchased a Ford Flex from Montrose Ford. Tim Krupp was our salesman and he really did a good job of explaining the vehicle and warranty to us. I will reccomend Montrose Ford and Tim Krupp to my friends.

charles tindale

23 de ago. de 2014

Recently bought my new escape from Tim Krupp at Montrose Ford. It was the easiest car buying experience I have ever had. I will be back.

Bill

21 de ago. de 2014

I recently bought a Ford Fusion from Montrose Ford. Great dealership and outstanding service. Be sure to ask for Rick Wallace when you shop!

Missy

21 de ago. de 2014

Dave Miller was a very knowledgeable salesman. We had a lot of questions and he answered them all. Great overall experience! We will definitely be back in 3 years when our lease is up!

John M

20 de ago. de 2014

After months of hunting online for my next new (well, used) vehicle I found it at Montrose Ford in Fairlawn on their pre-owned lot thru Cars.com. My salesman, Alvin Tam, is a new member on their team but was pure professional thru out the process. He was courteous and knowledgeable. The people were great to work with and I think I bought the car in record time. No fuss, no muss. I drove away with a good quality and meticulously clean used car and a great warranty to boot. Answered all my questions and left me feeling great about my purchase. I am still hunting for another car for the wife and if the right vehicle shows up there I won't hesitate to take my business back to them. Thx.

Zooks

18 de ago. de 2014

Our salesperson, Brittany Faix, was THE best experience with the Montrose Ford dealership. While I did find a car I am happy with, Brittany made the entire experience measurably better than it would have been without her. Brittany is extraordinarily kind, friendly and sweet. She is a true asset to the dealership and they should count themselves lucky to have her. She had a very good understanding of what we were looking for and knowledge of what she was selling us. She was not the typical salesperson trying to shove us into something we did not want or need, instead she worked to find something we would be happy with and able to afford. If there was ever an honest to goodness sales person Brittany would fit the bill. She kept a very personable conservation going on throughout the transaction making us feel as thought we were buying from a trusted friend rather than a complete stranger. After the purchase was made she continued to keep contact while the finer details were ironed out between myself and the dealership to ensure that she personally finished the sale. She is an exceptional sales person and person all around. Thank you for everything Brittany!

Betty Townsend

18 de ago. de 2014

First time in a very long time that I have purchased a new car, and Montrose Ford and my sales person, Dave Miller, made it a good experience for me! He was very nice and knowledgeable and went out of his way to make sure I got the deal and car I wanted! I would recommend this dealership and in particular, Dave Miller to anyone! When my lease is up, I plan on going back to Dave to get another car!

Kasler's

8 de ago. de 2014

My Sales member, Henry Baker, was nothing but kind to my husband and myself the entire time. We are self employed and presented him with a challenging case. He NEVER tried to put us into a car that we didn't want or couldn't afford. He worked hard for three days and was able to get us into the Escape we wanted, and was able to afford!! He and the team at Montrose will be recommended by us to anyone we know of looking to buy a new car!!

henry b fan

5 de ago. de 2014

Henry Baker was a very nice friendly informed man as well as salesman. Love our 2013 Captiva. Looking for a nice informed salesman ask for Henry Baker

Adam

4 de ago. de 2014

My wife and I were looking for a 2011 or newer CPO Ford Mustang with less than 30,000 miles. We had a TERRIBLE experience at Kerry Ford in Cincinnati, where we live, and decided to drive up to Akron to give Montrose Ford a look, since they had a car that matched our specs in stock. From the moment we walked in, we were greeted by smiling faces and excellent service. Kyle was our salesperson, rode with us on our test drive and was truly amazing. he even took out of his way to see LeBron's house knowing we weren't from the area. Just an amazing experience overall. Though it is a 3.5 hr drive from our house, Montrose has earned our future business.

Jen

27 de jul. de 2014

I cannot be happier with my new car or the wonderful service I received from the salesman. Kyle Pentella really knew what I was looking for an provided the perfect car with all the options I wanted! Just a great hassle free atmosphere.

rosendo3

26 de jul. de 2014

I bought me new Ford escape from Tim Krupp at Montrose ford and would highly recommend him and Montrose Ford to anyone!

rosendo

26 de jul. de 2014

Tim Krupp and at Montrose for helped me get a new car. My credit is not the greatest and I got turned down everywhere else. Thanks!

HollyJo

25 de jul. de 2014

I just purchased a certified pre-owned Lincoln MKZ from Montrose Ford in Fairlawn and I have absolutely no complaints about my experience! My salesman was Dan Russell and he was very professional and competent. Dan explained everything thoroughly and made sure he answered all of my many questions. Kyle Pentella was also knowledgeable and friendly! They both put me at ease when I was making my final decision. Automotive Technician, Nick Byall, was meticulous and made sure my Lincoln was mechanically perfect before I drove it off the lot. I have had my car serviced here for years; the entire service department is awesome. Everyone at Montrose Ford Fairlawn is very nice and professional; the environment of the showroom is welcoming-which is refreshing when it comes to making a big purchase! I have sent a coworker and a relative to purchase new cars from this store and they were also very impressed with their overall experiences. I would recommend Dan, Kyle, Nick, and the entire Montrose Team to anyone looking to purchase a new/used vehicle; or maintain the vehicle they currently have. Thanks guys!! I finally have my dream car!

Tony & Patti

22 de jul. de 2014

We recently bought a Ford Fusion at Montrose Ford. Our salesman, Peter, was awesome. He was very knowledgeable about the two different types of vehicles we were trying to choose from. His information, and unique sense of humor, made the buying process a pleasant experience. We would definitely return to this dealership and buy another vehicle from Peter. Also, nice to see that this dealership recognizes veterans on a regular basis. Only criticism would be that Al needs to smile more!!

Julie

21 de jul. de 2014

Many thanks to Dan Russell for his guidance and expertise! I just purchased an SUV from Dan at Montrose Ford and couldn't be happier with the vehicle and overall experience. Thank you!!

Chris Long

17 de jul. de 2014

Kyle Pentella was excellent. He answered all my questions and was very professional. He made the whole experience quite enjoyable. Would definitely recommend him to anyone I know looking for a new car.

Mike

16 de jul. de 2014

I just purchased a Fusion from Henry at Montrose Ford Akron. Completely satisfied with the car and the service at the dearlership.

Chip Beem

29 de jun. de 2014

Daniel Russell at Montrose Ford, Fairlawn Ohio was professional and acknowledgeable about his vehicles, My mother-in-law purchased a 2014 ford escape. My mother-in-law loves her new vehicle as does the rest of her family. I just wanted to write a brief note of Thanks to Daniel and Montrose Ford for his direction and purchasing the vehicle easy and efficient. Our family will be returning to Montrose Ford to purchase other vehicles due to Daniel Russell. Thank you Daniel for all your help in my mother-in-laws purchase of her new vehicle.

Karen

29 de jun. de 2014

I recently stopped in to browse the new cars and received friendly service and advice from the sales person.

Jan Smith

28 de jun. de 2014

came in to look at an escape and had an awesome experience with brittany. definitely recommend her to anybody looking for a new car!

Tammy

28 de jun. de 2014

Kyle was amazingly informative and helpful in directing me toward my next vehicle purchase. Will do business with him again in the future!

Robbin

28 de jun. de 2014

Daniel Russell s an asset for Montrose Ford organization which is located at Fairlawn, Ohio. I purchased a Mustang from Daniel. Daniel is very knowledgeable regarding his vehicles.. Daniel took the time to explain the vehicle and products that are available for my Mustang. I have learned 3 things in life, 1. I've learned that people will forget what you said, 2. People will forget how what you did, 3. but, people will never forget how you made them feel. Daniel ,made me feel very comfortable and made the experience very easy and a true joy in purchasing my new mustang. Daniel is a true professional in his field. I will be returning to see Daniel at Montrose Ford to purchase vehicle's in the near future. I have made numerous referrals to my friends and family to contact Daniel for a Vehicle. Daniels is a true professional. Thank you Daniel! Robbin Proud owner of a Mustgang Palm Harbor FL

Kurt

27 de jun. de 2014

I want to take some time to say that Kyle Pentella at Montrose Ford was great to work with on finding my new car. I was thrilled with the service and would buy from him again.. Thanks Kyle.

Mkeller

26 de jun. de 2014

I just purchased a my first hybrid. A Honda Insight at Montrose Ford. We love the new car. It's perfect for me. We had such a great experience with the guys over at Montrose Ford. They went above and beyond to help me to get this car. Thanks so much Peter and the gang at Montrose. I would recommend them to everyone.

Carmen

26 de jun. de 2014

I stopped in for a service appointment last week and had time to look at the cars. The new Mustang caught my eye. Dan R was able to chat and give me information. No pressure to buy right away. I keep thinking about it though. I have his card and when I am ready, I will contact him.

ford fan

26 de jun. de 2014

I purchased a new Escape from Dan Russel a few months ago. I recently came in for an oil change, expecting to be forgotten, but he remembered me right away and even called me by my name! I've never had that kind of customer service in a dealership before!

Rachel

26 de jun. de 2014

I purchased my Ford Escape from Montrose Ford from Dan Russell. He was an excellent salesman. This was my first purchase (and a big one for me at that) I appreciated his patients and clear knowledge of not only the vehicles but as well as the finances. I can honestly say that I feel like I found a friend at Montrose! Any time I'm in the market to purchase a new Ford or even a used vehicle I'll be going to Dan at Montrose! They have a huge selection- new Fords, Roush, and used vehicles of all types!

Jen

26 de jun. de 2014

I had a wonderful experience purchasing my first brand new Ford Escape at Montrose Ford. Drew Krupp was very patient and not pushy at all. I will definitely be back and will recommend your dealership to anyone I know in need of a new car.

Louis

26 de jun. de 2014

Bought a used explorer from Montrose Ford Last Week. I usually dislike the atmosphere at dealerships, but Montrose Ford and my Salesman Peter were both a pleasant surprise. It was friendly and they really seemed like they wanted to find me what I wanted not just sell me a car. Don't get me wrong, I'm sure they wanted to make money, that is what they are in business for, but the upfront pricing was fair and there was no pressure.

Walter

25 de jun. de 2014

I had a great experience working with the staff at Montrose Ford. Thank you Brittany for excellent service and getting me in my new truck, also, thank you Jeremy for syncing my phone up. I'll be back when I'm in the market again.

Spencer

25 de jun. de 2014

I recently bought a Ford from Rick Wallace at Montrose Ford. They has not lived a more charismatic man. He made the entire car buying experience extremely easy. He found exactly wanted and looked good doing it. I will definitely be purchasing my next car from Rick Wallace.

Ed P

24 de jun. de 2014

Over the years I have purchased many automobiles but never had such a pleasurable experience as I had at Montrose Ford Akron when purchasing my Ford Edge, a few weeks ago. Peter Gregg was just great! He was very knowledgable, friendly and enjoyable doing business with .When I am in the market for my next car Montrose Ford in Akron will be my first stop and Peter Gregg will be the salesman. Thanks Peter!!!

Kate

24 de jun. de 2014

Thank you Drew Krupp and Montrose Ford for and exeptional car buying experience. I had contacted Drew with interest in a clean low mile mini van for use at our furniture store. Drew promptly contacted me back and sent me pictures of a mint Ford Freestar. I hurried to the dealership to purchase. The experience continued to be fantastic, from Drew the management and finance specialists. Thanks again Drew and Montrose ford for nothing less than 5 star treatment. I will be sending anyone in need of a new or used vehicle your direction. Thank you Kate from ashland

Forrest

20 de jun. de 2014

I recently purchased an F150 from Rick Wallace and had an excellent experience. Rick and the Montrose team are not like the average car dealers - they take time to understand your personal needs and find the right vehicle for you. This is the third vehicle I have bought from Rick Wallace at Montrose Ford and I will purchase many future vehicles from them.

MonicaD

17 de jun. de 2014

My experience with Montrose Ford of Akron started by me just simply requesting information on a car that I had found on the internet, little did I know I would end up with my dream car, fantastic service all around, and a wonderful friend at the end of the process. I was put in touch with Brittany in the beginning of the process, and could not have had a better experience buying a car....especially with it being my first purchase! The amount of effort, hours, communication, and overall care was outstanding. Brittany, along with her Montrose Ford coworkers, helped answer any questions or concerns I may have had throughout the entire process and made my purchase a fun and exciting experience! Thank you, Brittany and the rest of the Montrose Ford of Akron team, for providing me with such excellent service!! You are the BEST! :)

Brian and Paula Gunter

16 de jun. de 2014

We had such a great experience with our salesman with the 1st vehicle we bought...that we went back and bought a 2nd vehicle within a week. He was very friendly and quite comical!! I will definetly refer him to friends and family looking to buy a new vehicle. I sure hope he's still there when it comes time to purchase our next vehicle. Thanks for everything Peter!! We LOVE our new vehicles!!

JP

15 de jun. de 2014

I have spent the best part of a year shopping for a new vehicle and just kept having bad experience after bad experience. I had some time to kill recently and stopped in at Montrose Ford to "look". Tim was extremely helpful and professional without making me feel like I was being pressured into buying something without being 100% comfortable. I plan on having my Fusion for years to come but recommend Tim and Montrose Ford to anyone looking for a new vehicle and a great buying experience!

Marie

12 de jun. de 2014

Our sales person called us one evening to tell us about a van they just got. Sure enough it was just what we were looking for. This dealership will work hard to get you what you want. They have my business from now on.

KATE

12 de jun. de 2014

I just purchased a Ford Escape from Montrose Ford. My sales person was knowledgable and friendly. He made it a fun experience. The Dealership had a great selection and I would certainly return for our next purchase.

J~Mills

16 de may. de 2014

I had a wonderful experience purchasing my very first Roush Mustang. Henry Baker, the salesman I worked with was fantastic. He made the car buying experience easy smooth and enjoyable. I recommend Montrose Ford and Henry to any person looking for a new Ford vehicle. I look forward to doing business again thank you!!

Dora

13 de may. de 2014

Our sales representative Brittany Faix was a great help with assisting us with the purchase of our vehicle. I would recommend her to everyone!!!

roush fan

6 de may. de 2014

I will be in the market for a new mustang soon so i stopped into montrose ford to see what they had to offer. I was blown away by how many specialty Roush mustangs they have in stock! i will be back to deal with Dan when in ready to order!!

rkk

5 de may. de 2014

working with Dan was great as always! this is our 4th car we purchased from Dan Russell at Montrose Ford!

Kayla

30 de abr. de 2014

When I first went to Montrose Ford I knew that I wanted a car with great fuel efficiency, but I did not know much about hybrids. After Jarod E (my salesman) explained to me the benefits that a hybrid provides and got me a lease that fit into my budget, I was sold! My car rides like a magic carpet and gets better gas mileage than I ever expected! The process was quick and easy, I never once felt any pressure to buy, and everyone from Jarod to Chris Mills (the manager) to Trisha (the finance manager) was very professional and courteous. I highly recommend going to Montrose Ford and speaking with Jarod!! Thanks so much! :)

emj1

29 de abr. de 2014

I am 24 and have been working as an engineer for 2 years. Went into the ford dealer looking at the ford focus st. I am young looking, and they immediately asked if I was 18. Long story short, they wouldn't give me a test drive and showed no interest in me. They explained how young people come in all the time looking for joy rides with their "performance vehicles". While the ford focus st is a sportier commuter, I would definately not describe it at the same level as their rousch tuned mustangs, which they did. I have never been treated with such disrespect from any other dealer that I went into.

Dee & Joe

17 de abr. de 2014

Jared is a fantastic salesman! My boyfriend and I came into the store having no clue of what we would be able to get with no credit! They were willing to work with us instead of just shooing us off. Absolutely happy with our decision! We will definitely be sticking with the Montrose guys!! :)

Michelle Q

2 de abr. de 2014

My experience at Montrose Ford was second to none. You might say it was my lucky day, on St. Patricks Day I purchased a beautiful 2014 Ford Fusion. Kurt Thomas was an excellent representative; he listened to my budget restrictions and suggested a vehicle with many bells and whistles within the range I requested. Loved the experience and will buy all of our future vehicles from Kurt at Montrose Ford. Thank you again, Michelle Q.

Mark Lebus

1 de abr. de 2014

Just purchased a new Ford recently, our salesman was Ed Fender. Ed thank you very much, I've worked in customer service myself for many years and it was enjoyable to work with someone who understands people. The cars sell themselves these days, you understand that its not about selling the car but about making the buyer(s) comfortable and during the buying experience. I've always said to people I help train "get to know the person they are talking with and don't be afraid to let them know a little about yourself or similiar situations you've been in." By the time we left I think we both learned a little about the other and our families. Made for an enjoyable experience exspecially for my wife who bought her first "new" vehicle. If I know of anyone looking to purchase a Ford I will for sure send them your way! Thanks Ed!

Jean E Russell

29 de mar. de 2014

I have so much confidence in Dan Russell, we did not even open the hood on our new Escape. It is loaded with all the conveniences. We love it, and Dan. I would recommend Dan to everyone interested in a new vehicle. He is very knowledgeable of all Ford products.

Robbin Russell

29 de mar. de 2014

My salesman Dan Russell exemplifies integrity with assisting me with my new Mustang. Dan is well versed regarding his product, genuinely concerned for his customer and a true professional. We will be back for our next new vehicle. It was great experience.

Happy focus customer

26 de mar. de 2014

I recently bought a 2014 Ford Focus. My salesman Jeremy Gray was very knowledge and friendly. Very happy with the experience!!

Joe

26 de mar. de 2014

Go to Montrose they are Great! Make sure to ask for Kevin Zaloba, a true professional, that will take all the guess-work out of the deal and will treat you Right! Kevin made my purchase a truely pleasurable experiance!

James Grimes

25 de mar. de 2014

Walked into Montrose Ford in Fairlawn and was welcomed immediately. I worked with Kurt Wagner and it was one of the best experiences I have had in purchasing a new vehicle. Kurt had us sit down and go over everything that I was looking for and why I choose to walk into Montrose Ford that day. I was looking for a 2014 AWD Fusion. Only one model comes with that feature so it was easier in that way. Kurt got a little bit more information about me and brought the conversation from business people working together to friends talking about cars and other topics. I enjoyed the feeling that it was more of a friendship instead of a sales pitch. Took a test drive and loved the car and happened to mention that I was curious about an Escape also and he asked me if I wanted to take the test drive instead of me asking him. Never mentioned anything about if I was going to buy or lease the car just wanted to make it an enjoyable experience. Once it was determined what car I wanted of course we had to narrow down the choice. I went with leasing and had a trade as well. Brought me the trade value and price of the car and worked with me to get a price that was more comfortable. After all that there was an incident and instead of not telling me or just trying to cover it up the manager came up and was completely honest with me and went above and beyond to make my experience the best. Everyone I worked with was fantastic and would recommend Montrose Ford to anyone and everyone. Ask for Kurt he will make sure your experience is great! Let him know I sent you!

BobV

25 de mar. de 2014

A very nice experience buying my new Ford Focus with the help of Kurt Thomas. A very good deal without haggling. Everyone was attentive, helpful, and accommodating. Lots of little things to show they appreciated my business -- from accepting a very low deposit to hold the car, to delivering it with a full tank of gas. Thank you, Kurt!

Anonymous

24 de mar. de 2014

I recently bought a Ford Focus from Montrose Ford in Fairlawn, Ohio. I came to the dealership with little knowledge of the type of car I proceeded to purchase, but I was enlightened by the command of knowledge my salesman, Kyle Pentella, had on the variety of cars your dealership had to offer. The buying process was easy, fast, and painless. Thank you, Kyle, for all your help and the laughs I shared with you.

Kevin & Marsha

23 de mar. de 2014

Just purchased a new Ford Focus, we could not be happier with John Behrik and Montrose. The car fits all our needs at a great price that fits right in our budget.

Dave

22 de mar. de 2014

I bought a 2014 Fusion earlier this month from Kurt. He was professional and courteous throughout the entire buying process. No hard sales tactics and no pressure to get something done, which was the main reason I ended up buying a car from Kurt and Montrose Ford. Thanks, Kurt!

Jesse from Akron

12 de mar. de 2014

The car buying experience could not be easier, John Behrik was wonderful. He was informative and friendly and made me feel comfortable in my decision. I was only there for service and ended up with a new car. Thanks John & Montrose

Maureen

27 de feb. de 2014

I purchased a used Honda from Kurt this week and was very pleased with the service I received from Kurt and the other employees I dealt with. I would recommend Montrose Ford to anyone.

Matt B.

15 de feb. de 2014

Kevin Zaloba made this the easiest car buying experience ever....and I've bought A LOT of cars. Montrose Ford has GREAT prices and Kevin was AWESOME to work with. We only communicated over the phone as I came in from out of town and he had 99% of everything done before I even stepped foot in the door. Quick once over on the car, fill out some paperwork and I was back on my way home. Even with my trade the process was VERY smooth. Thanks again Kevin!

gabler

9 de feb. de 2014

I saw an ad on TV called Crazy 88. It said u can get a new car or used for $88 Dollars down & $88 per month. I called the 800 number and it connected me to ford in Montrose. I said this cant be true they, said it is.I said the whole 6.5 month term it is $88 dollars he said yes it is no joke. I drove an hour to get there. The nice sales guy said I was lied to it is only the 1st 3 month. its 88 then it goes up to full pymt per month for the rest of the term of the. Beware of this scam.I cant believe they get away with stuff and people put up with them. I guess its called the American way... How rude to lie and waste my time!

23Hammer

5 de feb. de 2014

I received a coupon in the mail from Ford and was curious about a new Fusion. My wife's VW happened to be in the body shop at Montrose Ford for some repair work and I decided to go upfront and look at a Fusion. I was greeted by Amedeo who showed me all of the features of the new Fusion and then allowed me to take a test drive. I fell in love with the car on the test drive. When I got back to the dealership Chris, Amedeo, and Tom made the sales process painless and dare I say, even enjoyable! My kids left with balloons (thanks Charlie), where treated to popcorn and beverages, and even enjoyed their time at Montrose. After we arrived at agreeable numbers, Charlie and Keith helped to finalize my purchase. My information was treated with care and respect the whole time. Financing was quick and very fair. I have purchased several new cars and this was one of the best experiences I have had. If you are looking for a New Ford or a nice pre owned car, I would go see Amedeo at Montrose Ford. They also do pretty awesome body work if you need the services of a body shop as well!

23Hammer

4 de feb. de 2014

I received a coupon in the mail from Ford and was curious about a new Fusion. My wife's VW happened to be in the body shop at Montrose Ford for some repair work and I decided to go upfront and look at a Fusion. I was greeted by Amedeo who showed me all of the features of the new Fusion and then allowed me to take a test drive. I fell in love with the car on the test drive. When I got back to the dealership Chris, Amedeo, and Tom made the sales process painless and dare I say, even enjoyable! My kids left with balloons (thanks Charlie), where treated to popcorn and beverages, and even enjoyed their time at Montrose. After we arrived at agreeable numbers, Charlie and Keith helped to finalize my purchase. My information was treated with care and respect the whole time. Financing was quick and very fair. I have purchased several new cars and this was one of the best experiences I have had. If you are looking for a New Ford or a nice pre owned car, I would go see Amedeo at Montrose Ford. They also do pretty awesome body work if you need the services of a body shop as well!

Kris

3 de feb. de 2014

Thanks to Kurt Thomas, my buying experience at Montrose Ford was extraordinarily pleasant. As a female, all walls were up, but I soon relaxed. Kurt was kind, courteous, and patient beyond compare. I am very pleased, and will return. Thank you!

A. Brake

2 de feb. de 2014

My husband and I purchased a Chrylser 200 on November 16th. Liz was an absolute doll! We needed a car, and essentially was in a position of, we needed to leave with a car... and she worked with us to get everything we needed! Thank you Liz!!!!

Renee Shipley

29 de ene. de 2014

I have purchased two cars from Montrose ford , and use their service center almost exclusively. They are courteous to a fault, and bend over backwards to keep their word in every way. The service center does an excellent job of keeping you informed and completing their work on a timely basis.

happycustomer

29 de dic. de 2013

I just went to Montrose Ford and bought my new Explorer! I could not be more happy with my new car or the service I received. John Behrik was extremely helpful with my purchase and was fun to work with! I am one happy ford customer! Thanks John and Montrose Ford!

KathyF

29 de dic. de 2013

Kurt Thomas was very helpful in finding the car and taking us through the buying process. He clarified questions on the financials of the deal and was very friendly. He knew the car features and provided some valuable tips.

Dave G

29 de dic. de 2013

Just bought a Ford Flex from John Behrik at Montrose, what a great experince!!! He was friendly and answered all my questions and made buying a car fun. Thanks again.

Masonman67

28 de dic. de 2013

What a great car buying experience . John answered all my questions and will recommend John. I really love my new truck as well. Thanks John!

HondaFan

27 de dic. de 2013

Kevin was a great help in the buying process and I'm very happy with my "new" car.

z family

24 de dic. de 2013

Kurtis Thomas, Had a great experience buying at both the dealer and the sales person. Kurtis was a no push salesman, was sensitive to our time at the dealership, let us lead the sale. He did not push items or vehicles that we did not want or need. We will be back for our next purchase.

New mommy to be

7 de dic. de 2013

We have recently purchased a new Ford Edge at this dealership with Kevin Zaloba. He was incredibly helpful and insightful about the cars and their features. He helped us narrow down what we were looking for with a no-pressure approach which being 9 months pregnant I was very grateful for. Buying a car is always going to be a stressful experience but at Ford Montrose, one of the more stressful decisions was what color car to get. Would definitely purchase here again.

steve&steph A

1 de dic. de 2013

Great experience and faculty! Kurt Thomas was extremely friendly and helpful! If youre interested in buying a car, would definitely recommend Montrose Ford!

Matt

29 de nov. de 2013

I purchased a new Fusion from Liz Siemon. It was a great experience, She was honest and got me my new car in no time. I was very impressed by how happy and full of energy she was. I will definitely come back and by another car from Liz. Highly recommend.

Joe

29 de nov. de 2013

Dan was great as always! I will continue to keep filling my fleet from Montrose !

Jenn

29 de nov. de 2013

I know nothing about cars, but Montrose kindly guided me every step of the way. Very glad to have met Rick Wallace - he did an outstanding job showing me many models of the Ford Focus. I am a customer for life!

Ryan

27 de nov. de 2013

I purchased a personal vehicle a year from Rick Wallace and now I needed one for my business. Impressed by my first experience with Montrose Ford, I returned. Once again, Rick Wallace and Montrose Ford provided an excellent experience. Highly recommend.

Tony

26 de nov. de 2013

I went in looking for a used car, Dave Miller put together a list of cars that he felt I would like, and could afford, after telling him what I was looking for. I went with the first car he showed me, he did a great job! Everyone there was super nice and helpful. They even got me approved on my own to buy a car. I highly recommend this place and Dave!

SamBetty

25 de nov. de 2013

I was treated as a friend from the moment that I walked in. Dave took great care find me the perfect SUV. This was the easiest car purchase that I have ever made.

Ana

25 de nov. de 2013

If you're looking for an honest, energetic, friendly salesperson that will guide you through your next purchase I would recommend Brad Flachbart. His enthusiasm and knowledge will make you feel very comfortable with every part of your buying process. He wasn't pushy and very patient!

Bev

25 de nov. de 2013

I reviewed their website looking for a new vehicle, and I chose one online, indicated I was interested in it, When I got to the dealer, the vehicle was waiting. I had low expectations of leaving with the car I wanted. I had bad credit but Brad was able to with me and I drove away with a new vehicle. Brad was so great to work with, no pressure, friendly and knowledgeable!

A happy customer

23 de nov. de 2013

It was a great experience at Montrose Ford. Kevin met us at the door and even though we were just shopping, Kevin lead my husband and myself to our new Ford Focus SE. He listened to our needs and found us just what we needed with no pressure. I've never had that happen when car shopping!

F150 Fan

22 de nov. de 2013

If you're looking for an honest, energetic, friendly salesperson that will guide you through your next purchase I would recommend Liz Siemon. Her enthusiasm will make you feel very comfortable with your decision!

doug

22 de nov. de 2013

i just turned in my 2011 ford fusion for a 2014 fusion and was very impressed by all the new features.I was worried about going from the v6 to the 4cyl ecoboost but Dan showed me that with the new engine technology ford has you can have lots of power and great mpg too!

Andy & Michele Delgado

16 de nov. de 2013

I returned to this dealership for our second car based on the great service on our first Ford, a 2005 F150. For service, I always ask for Butch McMillan. Butch is great, making sure all the work gets done as requested and on time. Yesterday we purchased a CPO 2011 Ford Escape. Kurt Thomas was our sales person. Kurt was very helpful, attentive, and professional.

Dennis Z.

13 de nov. de 2013

My sales consultant, Colleen Talty, went far beyond the "call of duty". There was no high pressure sales pitch, but just wanting to make sure I had the opportunity to fine the right vehicle to meet my needs. I would definitely, when ready to buy another vehicle, come back to Montrose Ford and ask for her. Dennis Z.

Marie F Hale

7 de nov. de 2013

I received a letter in the mail that I was qualified for a car so I call the number and made an appointed for the Montrose dealership, where I met Kevin who was awesome with helping me find the car that fits my needs it was a 2014 Ford Focus. I worked so many miles away from home I needed something that was easy on gas and fit my budget. Thanks to Kevin I got a great deal by purchasing the ford focus I get great gas mileage easy on the pocket and my Husband loves the car.

Sara

5 de nov. de 2013

I went in over the weekend to look around and see what my options were to purchase an Escape or an Edge. Kurt was the first to greet me, and he made me so comfortable from the start. I was making my first car purchase completely on my own (which is very nerve-racking!!) After test-driving a few options, Kurt recommended that I go home and sleep on my decision. He was not pushy in any way, and I felt no pressure to hurry and make a decision. I returned the following day and Kurt met me before the dealership officially opened. Kurt worked so hard to make sure that I was comfortable with my payments, and that I was making the best choices for my situation. I never once felt like he did not want to work as hard as he could to find the right car for me. I absolutely LOVE my new car, it has everything (and more) that I could ever want, and I was thoroughly convinced that wouldn't happen unless I bought completely new. Here I am in a used vehicle and from the greeting, looking at options, test-driving, negotiations, signing papers, to pulling out of the dealership's driveway inside my new car, this experience was made easy with Kurt. He has a great, easy-going personality and was an absolutely pleasure to work with. Kurt has just earned a long-term customer for all my future purchases.

John Long

31 de oct. de 2013

I had a really good experince at Montrose Ford. Kyle was really helpful in finding me a new car.

Jack McBrian

31 de oct. de 2013

I came in to Montrose Ford not knowing what I was looking for. I spoke to Kyle and Dan about a new Fusion. They then asked me a series of questions to find out which Fusion would best serve me. I could not believe all the different options that the Ford Fusion has to offer. Both Kyle and Dan narrowed down my search to the One Fusion that best fit my needs. Not only did they show me the one that best fits my needs it was also the one that best fit my pocket book. I am in love with my new car and cant wait to drive it and show off to all my friends. If you need a new vehicle I highly recommend talking to one of those guys. Thank you so much Kyle and Dan, You now have a customer for life!

Karrick

31 de oct. de 2013

I bought my truck over a year ago from Dan and was in the need of a bed cover. I talked to Dan and he said to stop in and he would have a specialist go over the options available. I purchased a bed cover from Charlie and Jen. They took care of everything for me! Thank you Montrose ford !

Rick

31 de oct. de 2013

Karl Long fought hard for me and got me the leasing options I needed to get me into my new Focus. Met with me multiple times over the course of three days to make sure everything was to my liking.

thrbe in tow

30 de oct. de 2013

My wife and I were directed to the dealer by another. We wanted one thing, got another and are very happy.

DEREK

30 de oct. de 2013

I HAVE BEEN A CHEVY GUY FOR YEARS AND HAVE OWNED LOTS OF CHEVY TRUCKS, BUT A FEW OF MY FIRENDS HAVE BEEN TALKING ABOUT THEIR NEW F150'S WITH THE ECOBOOST ENGINE. AFTER ALL OF THIER GOOD FEED BACK I WENT DOWN TO MY MONTROSE FORD TO TEST DRIVE ONE. I TALKED WITH THE SALES PERSON (DAN ) WHO ALSO DRIVES AN ECOBOOST F-150 AND WAS VERY IMPRESSED WITH HIS TRUCK KNOWLEDGE. AFTER DRIVING THE ECOBOOST FOR THE FIRST TIME I AM NOW A PROUD OWNER OF A 2013 F-150 CREW CAB!

Jvanmet

30 de oct. de 2013

I reviewed their website looking for a new vehicle, and I chose one online, indicated I was interested in it, When I got to the dealer, the vehicle was waiting. I had low expectations of leaving with the vehicle due to being upside down on my current vehicle, they worked with me and I drove away with a new vehicle. These guys are great to work with, no pressure, friendly and knowledgeable.

jaymountrush

29 de oct. de 2013

I had a great experience buying my new Ford Edge from Adam Coleman. I was very pleased with the service and he even showed me how to set the temperature in my car with only my voice, wow what great experience definitely would recommend for purchase to anyone!

ruthsmiggy99

29 de oct. de 2013

Adam was very helpful with the purchase of my new truck. I had a lot of questions about the truck and he answered them all. I will definitely recommend Montrose Ford in the future.Jerry was also very helpful with the paperwork thank you my address for thank you Adam and Jerry.

John Doe

29 de oct. de 2013

I purchased a CPO F150. I have never been so happy about a purchase in my life. I will send all friends and family there. Kyle is very helpful and made the buying experience fun. Thank You MOntrose Ford

Great Escape

29 de oct. de 2013

My new ford escape is fantastic, my sales person, John Behrik made it so easy. I recommend Montrose Ford to everyone

Jonathon

29 de oct. de 2013

I work as a mechanic in the Akron area and I know salesmen. I can say my salesman at Montrose Ford Karl long is rated at the top of the list. He was professional, knew his product and never was pushy, he made buying a car a good experience. I live in Willowick and drive past a lot of Ford dealerships, but I went back to Montrose to work with Karl. I highly recommend Karl and Montrose Ford to anyone looking to buy a new car.

Lois

29 de oct. de 2013

I recently bought a 2014 Focus and Brad was a great help! He wasn't pushy and he was super patient. He took the time to show me all the different color and model types! He was knowledgeable about all the inside stuff and he helped get my sync set up. I will certianly recommend Montrose Ford and absolutely send them to Brad!!!

nollany5699

28 de oct. de 2013

This was the easiest transaction I have ever done in my 34 years of buying cars. Adam Coleman was so helpful with my new Focus. I still can't get over the fact that there were no games or tricks being played. I will be back again next spring for a Mustang!

Janet

28 de oct. de 2013

What great service. My husband and I just bought a new vehicle and Brad was exceptional. He was very thorough and made sure we had no questions and showed us vehicles until we were both happy. Brad really was awesome I'll be sending all my friends and family to him.

Satisfied customer

28 de oct. de 2013

Brad was really helpful and knowledgeable of all the merchandise. There was no pressure and he was patient. He is an excellent salesperson !! Will certainly recommend!!!

Deb

27 de oct. de 2013

I purchased a new Ford Escape and could not be happier. My salesman John Behrik was a pleasure to work with, and what a great deal. I highly recommend Montrose.

Dave

26 de oct. de 2013

Karl was a great help with the purchase of our new vehicle. Overall, the best salesman my wife and I have ever dealt with. Very receptive to what we were looking for and willing to help in any way possible. I have been a Ford owner my entire life and will continue knowing that Montrose Ford is right around the corner and they have an asset like Karl Long working for them.

Aaron

25 de oct. de 2013

Thought looking for a car was going to be a royal pain and was not looking to dealing with "A Pushy Car Salesman"... WOW, what a pleasant surprise when I went to Ford Montrose and was helped by Dave Hooser. I explained what I was looking for in a vehicle and Dave was more than willing to make sure I got exactly what I wanted. What made me feel most comfortable with Dave was that I could tell he enjoyed what he does and that he wanted the customer to be happy with their/ my purchase. I LOVE my Ford Fusion and would not trade it for any other vehicle. If you are looking for a friendly sales person and an individual who know their stuff Dave Hooser at Ford Montrose is your guy.

Rachel C

25 de oct. de 2013

I was really nervous about purchasing a new car, I don't know much about cars and didn't want to feel like I was getting ripped off. Dave Hooser was so friendly, knowledgeable, and most importantly HONEST. He made me feel very comfortable with my purchase and also he made the whole experience really enjoyable. I will definitely return to Ford Montrose!! Oh.. and I just LOVE my Escape!! :)

Amber

24 de oct. de 2013

I had a wonderful experience at Montrose Ford. I was pleased to work with Kevin Zaloba. I did not feel pressured and Kevin worked hard to to find me the vehicle that was best for me at a price I was satisfied with. I would highly rrecommend Kevin Zaloba and Montrose Ford.

Daren

22 de oct. de 2013

I am a recent graduate from college and was looking to buy a new car. A family friend of mine recommended that I go see Dave Hooser at Ford Montrose because of the great experience he had there with Dave. I went and met Dave and he was VERY helpful. Being new at this I was a little nervous and not sure what questions to ask. Dave got to know me and my needs and used his knowledge to help narrow down a few cars that are right for me. He genuinely seemed to be interested in helping me out and not just looking for another sale. As for the place itself, it was a nice environment and had a great selection of cars. Although I have not made a decision yet I am confident that I will be doing business with them.

Jonathan

20 de oct. de 2013

I recently went to Montrose Ford and was greeted by Karl Long. He was quite friendly and offered to assist me. He spent a lot of time with me. We test drove several vehicles and he was very patient with me and explained all the features of the Ford focus and Ford escape. I plan to purchase a vehicle for my wife and myself in the future. I highly recommend anyone who is planning to purchase a Ford to personally seek out Karl.

Bethanie Phillips

20 de oct. de 2013

Hello, just wanted to let you know that I had the pleasure of dealing with one of your Sales Professionals, Kurt Thomas. It was a pleasure and I was impressed with the friendliness of all staff and the beauty of the facility! Kurt asked me several key questions about what I was interested in, and we went from there. The first vehicle he brought to me, I turned down due to the high mileage, and he did not pressure me to give it a try, he listened again, and brought the next vehicle, which was and is absolutely perfect! It is exactly what I wanted! I would not hesitate to direct my family and friends to shop at this dealership and ask for Kurt! I look forward to purchasing my next vehicle from Montrose Ford! Kurt, I hope you will still be there in about 6 years! Thanks for a wonderful and easy experience! Take care!

Donna

18 de oct. de 2013

While looking on the internew doing research on our future car purchase, we went to cars.com to start our search. After our inital search we came across reviews for your dealership. After reading what a few customers testimonials we decided to start montrose ford. When my husband and I arrived we were pleasently greated by a employee named liz (couldn't remember her last name). She asked us what we were looking for and showed us around the lot. My husband had a lot of questions and liz was able to answer all questions without hesitation and was very knowlodgelable about the cars. We told her we were just looking but she gave us her card and to call if we had any questions. I would recommend liz to anyone looking to purchase a car.

Liz Siemon

18 de oct. de 2013

As I walked into the dealership. I was greeted by a very nice woman. Her name was Liz Siemon. We talked about buying a new car.Liz was very informative and very friendly. I would recommend this dealership and Liz to anyone who is looking to buy a new or used car. My husband and I are going to buy in the next few days a new car from Liz!!! Yea!!!

Fordfan

17 de oct. de 2013

I recently visited Montrose Ford to purchase and test drive a Ford escape. I was greeted and serviced by Karl Long. He is quite a gentleman and made my overall visit pleasant. I plan to purchase a vehicle from him and plan to tell my friends about the nice service I received. Montrose Ford is lucky to have such a knowledgeable and friendly salesperson.

Joe

17 de oct. de 2013

Great Experience, My salesmann John Behrik was very nice as well as informative, I purchased a new Ford Focus and just love it. They even delivered it to my home. Thanks again, I will certainly recommend Montrose.

Chad

15 de oct. de 2013

I walked into the dealership. Liz siemon promptly greeted me and shook my hand. She talked to me about what i was looking for. After a few min of conversation she was able to recommend and explain why this vehicle was right based on my needs. There was no pressure but her enthusiasm and her positive attitude made it easy to make my decision. After i discuss the car with my wife we will be purchasing our vehicle in the next few days.

Ruth

14 de oct. de 2013

After checking several dealerships, I went to Montrose Ford where I met Kurt Thomas. I told him what I was looking for in a vehicle as well as my budget and he came up with the perfect answer. The 2014 Ford Escape met all my requirements and I ended up getting one right there and then. I found Kurt friendly and professional without applying any pressure that I had experienced at other places. He thoroughly explained everything I needed to know about the new car and patiently answered my questions. I can really say he was the best car salesman I ever met.

Tim Ostrander

13 de oct. de 2013

Kurt Thomas was my salesman. He worked very hard for me. I was pleased with the fact the he was not pushy in any way. Every question I asked was answered truthfully.

ford fan

12 de oct. de 2013

We recently bough a used car from Dan Russell. He guided us through the procedure without pressure. He was very knowledgeable and friendly. He guided us through all our mechanical questions. We are happy with our car and will contact him for any future car purchases.

Kathy loves SUV

11 de oct. de 2013

We went to look at cars and Kurt Thomas greeted us, he was very professiional, friendly, pleasant and very laid back. He talked to us, explained things and put no pressure on us to purchase a car. We applied for credit and he asked what kind of car we wanted, he found us one but did not pressure us into buying it. We decided to buy car and he was very helpful with everything. He was pleasnt and helpful from his greeting till the time we left, we will definately go back to Montrose Ford and ask for Kurt Thomas.

dcm

5 de oct. de 2013

Dan helped me find the truck I needed and was super easy to work with ! Thanks Dan Russell and Montrose Ford !!!!

Steve

28 de ago. de 2013

Antoinette was awesome during my buying experience! She helped me buy a F150, actually I bought one, then returned it because I wanted an even bigger truck. Which Antoinette then helped me with again. With the complexity of me buying twice and being a pain she and everyone at Montrose was very helpful. My next vehicle will be bought from her!

Brian

28 de ago. de 2013

I had been searching for a new Super Duty in my price range for over a year. Finally, I found one at Montrose Ford. I stopped in to look at it on a Friday. Antoinette Marotto greeted me at the door & we began what is the usually painful process of buying a new vehicle. It was anything but! Antoinette was extremely helpful & answered all my questioned. Even questions that she didn't have an answer for or was unsure of, she never once just said that she didn't know. Within minutes, she would have a definitive answer. We worked out a deal on a truck & I left with the plan to complete the transaction the following morning. Antoinette was leaving for vacation that evening so, she passed me off to Dave Hooser. He was just as helpful! That evening I began to regret my choice of trucks. I wanted the one sitting next to the one I had decided on earlier in the day. When I came back the next morning, I dropped the bomb on Dave. He didn't miss a beat, he redid the paperwork in no time and passed me off to finance. The folks in finance were no less helpful! I wish I could remember their names, sorry! Last but not least was Jennifer in accessories, she set me up with everything I wanted & gave me prices on a bunch of stuff I want to buy as my finances will allow. One rarely walks out of a dealership with a new vehicle feeling like they got the deal of the century, I did walk out feeling like I got a fair deal.

Greg & Kelly

23 de ago. de 2013

We recently bought 2 vehicles at Montrose Ford. Karl Long made the whole experience pleasant. He was very patient with all of our questions. We would recommend Karl to anyone. At no time did we ever feel like we were going through the traditional car buying experience. We are very pleased with Montrose Ford!

Pensluver

5 de ago. de 2013

I had the opportunity to purchase a car recently from Montrose Ford (recommend highly for the great sale/service) and I wish to commend Tricia Flanik in the business office. I am sure this office is often overlooked, but on this day, she went above the call of duty and faced my difficult circumstances with grace, ease, and a smile on her face - CONGRATS! She should be commended not only for this, but also she also solved a small, but important detail for me for which I am ever so grateful, many thanks to her!!

Rudy and Pat

29 de jul. de 2013

Antoinette Marotto was pleasant and friendly. Felt no pressure from her greeting to the closing. Dealership was bright and welcoming. All staff provided a pleasant experience. Very grateful.

steve monnin

15 de jul. de 2013

very bad people, liers and dishonest. They will sell something out from under you.

pensfan

26 de jun. de 2013

I showed up at Montorse Ford when I thought they would be closed to start my car "research" process. They opened and I was approcahed by Kurt Thomas. He was very courteous (no pressure what so-ever and no hard sell tactic at all), very knowledgable about the cars, was obervant as to what I needed and what would be my best option to fit those needs- could answer all my questions- and could even explain many options to finance in the event I needed them. What a breath of fresh air! Even further, the remaining staff from the finane team (making the actual negotiation very pleasant) all the way through the after-market, Jennifer, where so pleasant to deal with, I was pleased to buy the car right then and there! What a breathe of freash air from other dealerships I have dealt with in the past. EVERYONE was friendly, knowledgable and willing to assist in any way they could, I look forwrad to working with them in the future.

Loyal Ford customers

21 de jun. de 2013

My husband and I recently purchased a new Ford Edge here and we couldn't have been more pleased with the service - there was no pressure and our questions were answered honestly. I highly recommend visiting Adam at Montrose if you are looking for a car!

Chuck Fransby

21 de jun. de 2013

Thanks to Adam I am finally driving a decent car. I have had some bumps in the road, but he helped me through them. I will send anyone I know your way!!

Alex

19 de jun. de 2013

After sitting at many car dealerships for the last few months, I went into Montrose Ford last week and left with a brand new Ford Fusion! Let me just say, I love my new ride!!! On top of my awesome ride, was the absolutely wonderful service I got from Antoinette, the saleswoman who helped me through the whole process and the rest of the Montrose Ford team. I went into the dealership expecting the worst from my past experience, but the people here were fast, honest, funny, altogether great people to go through this process with! I will definitely be returning here in the future and recommending Montrose Ford to all of my friends and family!!! Awesome job guys!

MichelleS, Happy new car owner

18 de jun. de 2013

I asked a friend for a reccomendation on a car dealer and without hesitation he said, "Montrose Ford in Fairlawn." When I arrived, I was greeted with a smile and a handshake from one of the sales reps. He had an appointment on their way so he directed me to his co-worker, Antoinette Marotto. Antoinette was happy to help me in selecting cars, doing tests drives, and tuned into what I really liked and needed in a new vehicle. Within a couple hours I had made my decision. Chris Mills and Steve in the finance department helped to get the best rates available for me. Carlie Auth walked me thorugh warranty information and items that would protect my new car, and Tricia graciously walked me through the rest of the paperwork. Purchasing the 2013 Ford Fusion was an enjoyable experience that no other dealer could have possibly given. Thank you Antoinette Marotto!!!! You are truly a professional saleswoman! Montrose Ford is second to none!

Aleia B.

17 de jun. de 2013

Unfortunately, I had the engine of my VW Jetta seize up on me as I was driving home from work one day on a busy Cleveland highway. After I had spoken with Dave Miller at Montrose Ford in Akron, I knew that I could trust him to find a vehicle that would be a perfect fit for me. My main concerns were to find a small 4 door sedan that had great gas mileage and would be affordable to maintain. A couple of days later, Dave called me to tell me that he had found the perfect car for me, It was a 2005 Ford Focus. Though this car had been used, it had new tires and the front brake routers had just been replaced by Montrose. It was in great condition and very easy to drive. I was pleased with it. While I was at the dealership, I was treated with VIP status. I was offered plenty of refreshments and everyone was very friendly. At the end of my visit, I was spoken to about all of the additional warranties that I could purchase for my car. This associate was very easy to talk to. She seemed more concerned about engaging me about all additional protection programs, rather than having me purchase additional warranties before I left that day. I really appreciated that and would really like to take part in some of those additional warranties in the near future. I am not very well educated about cars and car terminology. I was happy that she was very understanding and still capable of answering all of my questions. Once I went to sign all official paperwork, the last associate that I spoke with was also very helpful and friendly. I really enjoyed speaking with her as well. It was brought to my attention that I would have a 36,000 mile or 3 year warranty to accompany my new vehicle. I was surprised but very happy, that they offered that. All of my former cars either came with no warranty or had one that only lasted 1 year. She also confirmed, but Dave had told me this previously, that if I chose Montrose for all car maintenance needs, that my first oil change would be free. Dave also gave me a booklet filled with many other maintenance offers. I really feel like Dave went out of his way to get me a terrific vehicle. I could not thank him enough for all of his help. I will definitely be back.

jennmm23

13 de jun. de 2013

Montrose Ford GM Turns Down My Ford A Plan BusinessHorrified by our experience at Montrose Ford. Couldn't tell if finance guy Al Morse was arrogant or just incompetent, but after giving us our Ford A-Plan price quote, called and said he was off by $150 - per payment. When we returned to talk to him, he crumpled up the quote, put it in his pocket, and told us we were done there. A true professional! We reached the store GM, Chris Mills, by phone and he literally told us he did not want to do business with us. We have the Ford A-Plan; God help regular customers! Buyers stay away from the unprofessionals employed at Montrose Ford in Fairlawn, Ohio!

New Escape Fan

1 de jun. de 2013

Just got a brand new 2013 Escape and love it! My salesman Jeremy Gray was wonderful, he was able to answer every question I had. I will definitely be telling my friends where to shop for a new car!

Frank G

31 de may. de 2013

I always get treated right when I buy my cars and when I service them at Montrose Ford. Thank you Rick Thurmer for explaining what my Flex needs in a way I can understand. Adam Coleman always makes sure I am taken care of everytime I come in. Thanks guys

EX GAS GUZZLER

31 de may. de 2013

Traded in my Lincoln MkZ on a new Ford Escape and am very surprised to watch my gas mileage increase daily. NO MORE $60.to $80. FILL-UPS!! The ride and overall quality of the Escape is very impressive too. I couldnt be more pleased. Thanks to Montrose Ford and Salesman Kurt Thomas for my new Escape!

Mike from Massilon

29 de may. de 2013

I came on the lot not knowing what I wanted. I was greeted by a very friendly salesman John Behrik, he listened to what I wanted to accomplish and showed me a few cars. We test drove a pre-owned Taurus, and I wanted the car. Even though I owed a lot of money on my car they were able to get me financed within my budget. Thanks John and Montrose Ford.

Satisfied Customer

29 de may. de 2013

I recently purchased an F-150 from Rick Wallace. He provided excellent service and I was very pleased with my entire buying experience. I would recommend Rick Wallace and Montrose Ford to anyone shopping for a new Ford vehicle.

exhondaowner

28 de may. de 2013

I was very happy with my buying process. My salesman Kurt was very knowledgable and friendly. I have already recommended Kurt to friends who possibly are in the market for a car.

Indiansfan

28 de may. de 2013

Car buying can be such a hassle but not at Montrose Ford. I just bought my new Ford Explorer and could not be happier. The atmosphere and customer service was great. My salesman, John Behrik was very helpful and made this car buying experience hassle free! Thanks John and the team at Montrose Ford in Fairlawn!

jim k

28 de may. de 2013

Adam is great. I would recommend to anyone who wants a straight forward deal.

lovemynewford

28 de may. de 2013

What an awesome experience we just had purchasing our new ford focus! Our salesman, John Behrik was very efficient, professional, and got the job done!

Ford Lover

28 de may. de 2013

I talked to Rick Wallace, and got all questions answered in timely matter. I will only go to Rick at Montrose Ford, as I will tell friends and family to do the same.

George

27 de may. de 2013

When I first entered the dealership I saw a popcorn machine and thought "where's the peanut vendor for this Circus"? I don't mean to be demeaning but my past experiences with auto Dealerships are to blame for that. Once inside I was surprised to see how roomy, well lit and clean it is. I was also surprised to see two motorcycles that caught my attention (yeah... I ride). I was introduced to Amedeo and after a few minutes we were headed to the car for a test drive. Once back inside the dealership Mr. Marino put together some numbers that I found acceptable long story short, this dealership was able to help ME,( a massive stroke survivor who is putting his life back together) by getting me financing! I also enjoyed sitting with Charlie and listening to music while we looked over options for the vehicle. In summary, their motto is ""You've got friend at Montrose. As I left the lot (in my new vehicle) I truly felt like I had a friend, and they have a customer for life

Ken and Nancy Skala

24 de may. de 2013

We were looking for a used truck in a given price range. Expecting the same old pushy sales poutine. We were VERY plesently suprised by the salesmans (Noel) time and attention to our needs. He directed us to vehicals that met our wants in the range we wanted to be in. Noel also really worked for us in making the deal come together. Thanks for a great buying experience...........

John truck

16 de may. de 2013

Tim Krupp sold me an F150 that I love. He was very thorough in the whole deal. Very Grateful. John

Sparkles

16 de may. de 2013

I recently bought a certified pre-owned fusion from Montrose Ford. Liz was my sales WOMAN and she was very knowlegeable, nice and helpfull. Overall it was an easy smooth buying experience. Thanks Montrose Ford And Liz Sieman.

Mr. D

14 de may. de 2013

Jeremy Gray recently helped me with a purchase of a new car. The Montrose Auto Group, Jeremy Gray in particular, were very professional and helpful. They made the process easy, and it was done in a timely manner. I would recommend this dealership to anybody! Ask for Jeremy, he will take good care of you!

Elizabeth

14 de may. de 2013

I went here for a simple oil change after purchasing my pre-owned Focus in late 2010, and ended up waiting for 2 HOURS on this simple procedure. They kept calling my boyfriend's name instead remembering that I was the one who brought it in, and then when I asked about my trunk latch not working (also something I brought up while on my test drive with Rich), their service manager (Rick Thurman) attempted to send me on my way without explanation. I went back and was told he couldn't get the problem to occur. I got one of his guys to test & vouch for me, at which point Rick lazily wrote my info down & promised to call. He never called, and the latch is still faulty. I would never visit their service department again, and I called them to this effect only to have some manager there (Randy Dorco) defend his repair supervisor & tell me noone complains about him, he's been there for years and years, and that he's not concerned. No joke, that's what he said. WTH? Then I wrote a letter to the facility manager (Mike Thompson Sr), who never even bothered to reply. Now they continue to spam me with promotions and will never call back when I leave messages (for someone named Vinnie) about being removed from their databases. They won't even call me back about having my social security number in their computers (which they carelessly left out one day in someone's unlocked desk attached to a set of keys I was picking up). Bottom line, they were ok to buy from - if you can handle not being able to view prices while in the lot - you have to play "the game" to the fullest extent at Montrose Ford, as they won't even tell you openly what the price is. But I feel like I got a good deal and I do love my car. However, I would never trust them to have any sort of follow-up or customer service after the fact. Once you buy from them, don't expect them to ever talk to you again. Honestly. Sorry, but there's no "friend in Montrose".

Lady Trucker

11 de may. de 2013

My recent experience at Montrose Ford with Kathy Botimer sales associate was pleasant and very helpful. Wonderful service. She understood all that I was asking for. I will be back in the future and have told friends and family, Thank you,

The Bas

7 de may. de 2013

I recently bought 3 used vehicles from Noel Drach at Montrose Ford in Fairlawn, OH. Noel was great, honest and he worked hard to get the deals done. Noel really made me feel like I mattered unlike others dealers where you are just a customer. He took the time to talk to both myself and my family and he earned my trust and my friendship. My family and I really appreciate Noel and we will definitely buy our future vehicles from him. Noel definitely knows his cars and he really enjoys selling cars. You can tell that by the way he pays attention to what your saying and he asks the right questions. He also cares about his customers and he doesn't pressure you to make a decision. He is very patient and when he says he will do something, he does it. Everyone else that I met at the Montrose Ford dealership have also helped me and they treated me quite well. I would recommend people to shop at Montrose Ford in Fairlawn.

Bob

26 de abr. de 2013

I have bought three cars from Montrose as well as my sons we have always received excellent service.

Happy Montrose Ford Customer

24 de abr. de 2013

What a smooth easy buying experience, our salesman John Behrik made it so easy. We ended up leasing a loaded Explorer for a lot less than we thought possible. Thanks.

Merrill

23 de abr. de 2013

Thank you Mr. Drummond for you speedy and professional service while purchasing of my new F150.

Andy

2 de abr. de 2013

I met with salesman Jeremy Cook, and from the start I was impressed with his professionalism and especially his enthusiasm. He took the time to listen to my likes and dislikes and was never pushy throughout the process. When I came in the second time to meet with him, I must admit, the car he had for me was exactly what I was looking for! Even more impressive, was his training and knowledge of the newer technology which was a little overwhelming at first. He took the time to explain it in detail and insisted that if I needed additional help to contact him and he'd take the time to assist me. In my book, thats true customer service! Thanks Jeremy, I really like my 2013 Taurus. Several people have come up to me admiring the car!!

mac

30 de mar. de 2013

I purchased my 2013 Titanium Focus Hatchback and I am happy at the pump. It is a lot of fun to drive. It is a big change from my Ridgeline and I did miss my truck during the last snowstorm. I had a good experience with our Salesman Mike Wonov for the purchase of my new vehicle. The used car sales manager made the entire process a bit more drawn out than it needed be in my opinion. I understand everyone has a bottom line, but at the end of the day it is the customer's bottom line that makes the sale for the day. That was my only complaint for the sale. Charlie the accesory salesman was kind enough to deliver my all weather mats to my sister's house so there would be no further delays. Thanks Mike and Charlie.

Cassy

29 de mar. de 2013

I just bought a brand new Ford Focus and I love it! Ed Fender was very informative, and took the extra time to go over all the new controls and gadgets with me. I have been going to Montrose Ford for the last 8 years and I only deal with Ed. In fact 2 of my freinds and 3 of family members only deal with him also. He is always freindly, helpful and knowledgable. You get honesty from him and no "carsalesman talk." He is a pleasure to work with! Thanks for all of your help!

satisfied customer

25 de mar. de 2013

We have bought many vehicles over the years and had good and bad experiences with sale people. What a pleasure it was working with Kurt!! we'll never go anywhere else. Kurt's care and concern for our needs made us feel like family. He explained in detail all the features of the Escape that we purchased and helped us to feel confident with our purchase and with taking our new car home! This kind of service is appreciated and has earned him our future business as well as our friends and family that we will recommend. Thank you again Kurt Thomas!!

Couple shopping for new car

22 de mar. de 2013

We had a very nice shopping experience at Montrose Ford. The main reason was the attention and guidance Jeremy Cook provided. From the greeting to the test drive and his pleasant demeanor and conversation, Jeremy looks to be a valuable asset to the Montrose Ford family. We will definitely point any friends or family that are shopping for a new vehicle in Jeremy's direction.

Happy Customer

22 de mar. de 2013

Kudos to Dave Hooser and Montrose Ford for the excellent customer service my husband and I received during the entire process of purchasing our 2013 Escape. Dave was not only patient and personable but also proved himself knowledgeable about Ford products and programs. It was a pleasure to work with a professional salesperson who listened to our questions and concerns who went above and beyond to provide us with the facts that allowed us to make our decision without any pressure. At delivery of the car, we were given a complete review of the features, help with setting up our phones and a full tank of gas. The dealership was welcoming and responsive from our first visit through the financing process. If you are looking for a great place to shop for your next car, call the Dave Hooser at Montrose Ford...You'll be glad you did.

Joe

21 de mar. de 2013

I recently purchased my new F250 from Tim Krupp At Montrose. Tim Knows his trucks and made buying a truck easy. Thanks!

Jagger

20 de mar. de 2013

I had the pleasure of buying a used truck from Noel Drach. He handled my trade and my subsequent purchase with expedient efficiency and professionalism. Noel was able to provide me and my family the customer service that most dealerships lack. My family and I will be loyal customers of Noel and Montrose Fairlawn for years to come. Great service!

Medina car buyer

20 de mar. de 2013

I am thrilled with my new 2013 Escape, all the features I have been looking for, with room for all my stuff and great fuel economy. John Behrik did a great job explaining everything and making for an enjoyable experience.

James

14 de mar. de 2013

I looked for weeks to find the perfect truck and finally found my f-150 at Montrose ford. Dan Russell was very helpful and up to speed on his trucks. Thanks again Dan !

Justin

13 de mar. de 2013

I worked with Dave Miller in buying my 2012 Ford Focus Titanium. I had been to several dealerships beforehand, and driven several variants of the car, so I had a pretty good idea what I wanted going in. Dave was VERY thorough, if anything too thorough as I was already pretty familiar with the cars, and extremely nice and responsive. Went for a thorough test drive, and really let me control the experience, which isn't true for many dealerships. If I had a question, he answered it directly, and if he didn't know off hand he found the answer. The price was also very competitive. If you're looking at a Ford, used or new, I'd really recommend Dave and the dealership.

Bill Cordy

12 de mar. de 2013

Adam was great, Charlie was great, and I will be doing business again in the near future.

Ruth T-B

7 de mar. de 2013

Thanks to all the guys at montrose for my new baby. The whole experience was simple, easy and fast. A big thanks to DeRon for trying so hard to give me what I wanted, even if he find was not able to find a blue, I still like my black beastie :) wonderful car and wonderful staff at montrose!

Mark Erion

1 de mar. de 2013

I stopped into Montrose Ford to test drive the new 2013 Fusion. I saw it at the auto show and really wanted to try out that new eco boost engine. I was greeted as soon as I walked in the door by salesman Jeremy Gray. He was very knowledgeable and friendly. We went for a test drive and I was really surprised about how well the engine accelerated on the on ramp. I didn't know a V4 could do that kind of get up and go. I'll be stopping in soon to try it out again, hopefully when its nice enough to open the sun roof!

Ryan Forrest

25 de feb. de 2013

I have been in the market for a used Ford Explorer for several months. Even as a seemingly "not serious buyer", my saleman, Rick Wallace, remembered our conversation from several months prior and called me. I was very impressed that he not only had my phone number, but remembered exactly what I was looking for in a vehicle. I am very impressed with his ability to make me seem like his only customer and the attention to detail he gave my vehicle search

ctfgrandfather

24 de feb. de 2013

This is the second car I've purchased from Motrose Ford Fairlawn. This time I had the pleasure of doing business with Karl. The respect he showed to my wife, grandaughter and I was second to none. He worked tirelessly until he found us the right vehicle, at the right price, and the right payment to fit our budget. In short, Karl is now "my guy" and Montrose Ford Fairlawn is now my dealership.

LaurenTaylor

23 de feb. de 2013

I just bought a brand new Escape and I love it! I have never owned a Ford but I am really happy with it. The technology is so much fun. I feel like I have a new toy. I loved my old car and thought I would miss it....NOT! My salesman Ed Fender treated me like gold. I would recommend Montrose Ford, the Escape, and Ed Fender to everyone.LTWadsworth

Lovemynewcar

18 de feb. de 2013

Wow! What a great experience we had at Montrose Ford of Fairlawn! Our salesman John Behrik was extremely helpful and guided us in the right direction! Not to mention we love our new fusion! We are very pleased with our new fusion and the service we were provided at Montrose Ford! Thanks John Behrik for making our car buying experience an easy and memorable one!!

shirley

17 de feb. de 2013

great exportation from buying car very happey sell man was very good and pro over all very happey thank you montrose ford

1 Eric B

14 de feb. de 2013

While searching for an used Ford Excursion on Cars.com. I found an vehicle at Montrose Ford Akron. I emailed them they responded with an email and a call. We set up an 6:00 appointment for the same day to look at the vehicle. After leaving work i drove to Akron which is an hour and a half drive from my job to the dealership. Upon arrival i asked for the saleslady in which i spoke with earlier that day. I was told " she had left for the day". Furthermore the vehicle in which i was inquiring of had just been "sold"! I was highly upset that the dealership did not have the decency to contact me before our appointment letting me know the vehicle was gone. Seeing that gas is 3:60/gallon. I would not recommend this dealer to anyone who is searching for a Ford. Search other establishments.

From Hyundai Sonata owner

12 de feb. de 2013

I been to this ford dealer a few times and all the times i went i had great salesman that really honestly try to get you exactly what you went i had noel that would keep me updated about the cars that came i to the lot that fit my price range and my family then i had a guy named john take the time to teach how to drive stick shift that was really awesome then there mr cooper he can work his magic and get you in a car being i been up there a few times and my credit is not the best he knew what i what working but at the same time wanted to get me in a good car but some how some way he was able to and most time if you got bad credit your looking at a 2006 112,000k car but not here but the salesman who sold me the car that i have now is carl great salesman i send five hours with him because i test drive about 4 cars that day and the whole time he let me take my time didnt rush me really help me find what i needed and wanted and the thing is too is alot easier listen to a salesman when they talk to you like a uncle or so because then you forget they are trying to sale you a car and think that they come with you to the lot as someone who you ask to come as friend to help you find a car thanks to carl and if your gonna but a used or new car go to montrose ford they got a great team

Escape owner

6 de feb. de 2013

I went to look at a used 2011 Ford Escape to replace my VW. I was greeted at the door by DeRon Drummond, who enthusiastically took us on a test drive. When I came back a couple days later to purchase the vehicle, everything went smoothly. DeRon was very knowledgeable while explaining the Sync system to me and helping me set it up. Would definitely recommend Montrose Ford.

Ben and Briana Poling

2 de feb. de 2013

My wife and I visited Montrose Ford and were immediately greeted by Jeremy Cook who opened the door for us and showed us he wanted to help us. We had a deal offer from another dealership on a car we weren't 100% about but knew we had to take the deal if Montrose Ford couldn't get us into what we actually wanted for the right price. Jeremy took charge of the situation and did everything he had to do to make sure we drove away in the car we needed. I was also impressed by how willing he was to go and get the answers we needed if he didn't have them right away. Perhaps most important to me was that he made sure I always had a fresh cup of coffee! Lastly, his follow up with us after the sale has been outstanding. He really wanted to make sure we were happy. This experience was really pain-free and I will likely be back to talk to Jeremy when I am ready for another purchase.

Fusion Fan

1 de feb. de 2013

Jeremy Gray at Montrose Ford really helped me out with my purchase of a new Ford Fusion Hybrid. Getting close to 40 mpg on my drive to work and seems to be creeping up a little each day as the engine gets broken in. The ride and handling are great and the interior space is great. The transition from EV to regular mode is seamless and the only real difference from a non-hybrid that I notice is that it is quieter. A couple of people that I know that are generally anti-Ford have told me that they really like the styling of the car, especially the redesigned front end and the lines down the side. People dont expect a sporty design with low profile tires on a hybrid. I think you will have a great sales year this year with the new Fusion design. Thanks!

Adam

29 de ene. de 2013

Dave Hooser at Montrose Ford in Fairlawn made my buying experience easy, low pressure and a pleasure to do business with him and the rest of their team. I am really happy with my F-150 selection and super impressed with the vehicle. The people at Montrose Ford in Fairlawn really know their business and what it takes to satisfy a customer. The sales floor is organized, the service department is on point and there is a feeling that the team will work with the customer is a professional manner to make a sale and provide the necessary support all the way through. This is the second Ford we purchased from Dave in the my family and the third for our company...we are return customers for good reason! Thanks Dave!

Mr. 5.0

28 de ene. de 2013

FINALLY I found a salesman who is a natural "GearHead" like myself. Adam was very informative and must say Extremely Passionate about Ford products in general. It is very refreshing to find a salesperson who drives the product he sells. I would reccomend Montrose Ford and most certainly Adam Coleman to anyone.

EcoBoost

25 de ene. de 2013

I recently purchased my 13th vehicle (2013 Ford Fusion) from Rick Wallace at Montrose Ford. As always Rick delivered the highest level of service and professionalism. I would recommend Rick Wallace to anyone who is in the market for a new vehicle. Rick was prompt in returning my calls and answered all my questions to my satisfaction. I look forward to working with Rick on the next one! So not only did I find the exact car I was looking for I was given the highest level of service! Thanks again Rick, the car is awesome!

Duane

25 de ene. de 2013

I recently bought a used car from Noel at Montrose Ford. He was very helpful and accomodating with all the questions I had. No pressure to buy and he showed my wife and I lots of respect. We would definately deal with him again. Thanks again Noel. Sincerely, Duane

Jon

24 de ene. de 2013

I came in looking for a vehical with a certain price and monthly payment in mind when I spoke with Tim. Tim was able to show me vehicals in my budget that I would get the most bang for my buck. We decided on a Jeep Sahara. We then proceeded to crunch the numbers without that high pressure car salesman persona. Unforntunatly I was unable to get a fair interest rate due to my credit report. The best part of my experience was that Tim was able to make me feel good by explaining other options, that its not the end of the road. I will be back to Montrose Ford to deal with Tim when I am ready because I know he has my best interest in mind. Trustworthy and Knowledgeable

Cynthia from Akron

23 de ene. de 2013

I have weak credit and limited income and have had trouble buying a vehicle in the past. I was treated very well by our salesman John Behrik and the money guy Steve Cooper, Montrose Ford put me in a far nicer car then I thought possible and within my budget, now I don't have to bum rides. Thanks Montrose.

Jimbo47

23 de ene. de 2013

We recently purchased a car for our daughter at Montrose Ford, our salesman was Tim Krupp. He was very polite and spent a lot of time with us to find the perfect car in her praise range. I would highly recommend Tim and Montrose Ford.

Sweet Sue

23 de ene. de 2013

Our salesman was Tim Krupp, he was very personable and made doing business at Montrose easy.

Ford Tough

16 de ene. de 2013

My salesman, Dan Russell, was excellent to work with! He knew a lot about all of the vehicles and helped pick the best one for me. Even months after I purchased my car, Dan still makes himself available to answer any questions I have. I always recommend Dan Russell at Montrose Ford to anyone I know who is looking for a new vehicle.

Lilly

11 de ene. de 2013

Our salesman was Noel Drach and he was pleasant to work with and he was down to earth with us. I like salespeople that talk honestly and respectfully. He didn't pressure us and gave us a fair deal that we were satisfied with. Everyone wants to feel like they got a good car for their hard earned money.Before looking at this dealership we almost bought somewhere else. In the end I did not like how I felt I wasn't getting the best deal at the other dealership so I decided to drive to Montrose Ford. They were open to giving us a deal with some wiggle room which is what nailed the sale for us. The car we bought at Montrose Ford was clean in and out when we picked it up and they followed up on my questions. Finalizing the sale was friendly and organized.I have purchased about 10 new cars in my lifetime and Noel Drach was my favorite salesperson. The car buying experience was definitely to brag about and I got a good investment. This was my first used car purchase ever and I was a little hesitant to buy used. Noel gave us the confidence by showing us the data on the car to make us feel confident in buying it. Thank you.

Buckeye Babe

29 de dic. de 2012

I have never owned a Ford before, but I love my new Focus! My salesman Ed Fender was very easy to work with. He wanted me to be happy with my purchase and never tried to talk me into something I couldn't afford. All the technology is hard to keep straight but he said I could call any time with questions, and I am sure I will! He won me over to Ford.

CleanLawn

21 de dic. de 2012

Very easy transaction. Adam was very helpful and easy to talk to. I will be buying all of my trucks for the business here in the future.

Da

21 de dic. de 2012

I have been debating about getting a new car and stopped in to look at a new Ford Fiesta. From the outside the dealership looks a little dated, but this isn't an architecture review. Right when I walk in I am greeted by Jeremy Gray. I had a great experience at Montrose because I never once felt pressured. He asked me what I was looking for in a car and we ended up looking at a Focus instead. I needed something bigger and with a little more power. I never felt like I was being sold something. Or listening to a sales pitch. It was like I was talking with a friend. We just talked about the cars and what would be the best fit for me. I didn't end up getting a car that day but when I am ready to buy I will certainly be heading back to talk with him. For once...I didn't feel pressured or like I was being sold something.

Car Guy

18 de dic. de 2012

It was a real pleasure to work with Montrose Ford and John Behrik to buy a new Focus. The whole experience was easy and professional, I ended up purchasing a new Focus with a lot more equipment for a lot less money then I thought possible. Great Car, I will be back.

Loves cars

18 de dic. de 2012

I went to Montrose Ford to browse their selection of 2013 Ford Escapes. I was approached by a salesman named Chris George. I told Chris what I was interested in, and he showed me a large selection of Escapes to choose from. We went on a test drive, and I was totally impressed !!! Chris was very knowledgeable about the car and explained everything, which made my decision so much easier . So therefore I purchased one and I absolutely LOVE IT !!! Thanks Montrose Ford. Your a friend for life:)

Brian

17 de dic. de 2012

Bought a new car from them. Had a pleasent buying process over all. Went back to look a used car for my self and I was treated like crap. They offered below what Blue book rated my car. The price of the car was at least $2500 over what it was worth. Would not budge on price. Car was no where as clean as the price suggested. Other dealers had the same car much cheaper. I have lost all repect for this dealer. STAY AWAY.

monica

16 de dic. de 2012

I came to montrose ford and i wanted to trade my car in for a newer car. Deron was a big help he did eveything he could to make sure i could get a better car for my kids and i to drive in. He was every nice and i felt at home as soon as i sat down! I will be sure to tell everyone i know to shop at montrose ford.

Built with out your tax dollars

16 de dic. de 2012

After many years of driving Chevys I swore I would never drive a government bail out built truck again. Buying my new f150 from Dan was the best car buying experience yet ! I will recommend all my friends and family to him and Montrose he really knows his trucks !

Rowdy Mike

14 de dic. de 2012

I went to this store to browse their selection of the Focus. I must admit I don't know much about cars and wasn't too sure about what kinds of things of I should be asking about. I was approached by one of their managers, Dave Hoosier (not sure about the spelling). He was VERY knowledgeable and made the process much easier on me. I was impressed by his professionalism and how he seemed to be genuinely interested in helping me out. As for the store itself, there was a professional atmosphere and seemed to be ran very well. I can honestly say this process was surprisingly easier and less stressful than I expected. I will be recommending this store and Dave for friends and will consider both in my own future car shopping.

jeff107

11 de dic. de 2012

I just purchased my second car from Montrose Ford and once again I was completely satisfied with the salesman and service advisor, and in particular with the quality of the Ford Flex.

Ford Fan

10 de dic. de 2012

I just bought a new F-150 from Rich Chansky and i couldn't be more happy with the hole experience at this dealership .We where handled with great professional by Rich and his knowledge of the Ford products was impressive . He has a customer for life with my family.

Rock and Roll Enthusiast

6 de dic. de 2012

It was a great experience shopping at Montrose Ford. Tim Krupp did an excellent job showing me around the dealership and providing myself with in depth knowledge of the vechicle that I was about to purchase. Tim went out his way to make sure that I received any rebates or discounts that were available to me. It was a pleasure having Tim Krupp as my dealer. True Professional and very informative. He's a great asset to to the team at Montrose Ford. I would recommend him to anybody. As a matter of fact, when my Grandmother is ready to buy her next vehicle, I'll be bringing her here to meet with him. Great Job and Thank You!!

SNOWMAN

1 de dic. de 2012

GREAT SERVICE ALL PEOPLE INVOLVED INCLUDING MR,TITUS THANK YOU SO MUCH.

David

1 de dic. de 2012

My salesman was Bob Titus, he worked a deal that I could take the car that day. Great deal and great people

New Car Buyer

30 de nov. de 2012

We had a great time with everyone at Montrose Ford. Everyone throughout the whole process of buying a new car was very helpful and nice! Dave Hooser, our salesman that helped us with our new Edge, was absolutely the best and I would recommend him to anyone. Thanks again Dave!

Shaun

30 de nov. de 2012

I was very impressed with the service I received not only from salesman Bob Titus, but from the Business Finance Manager Keith Laramore. Bob searched for a specific car for me that wasn't in the inventory, but was able to steer me in a different direction, one with which I am grateful. There was "0" pressure tactics that occurred. His professionalism is fantastic and I look forward to purchasing from him in the future. Keith was insistent on me purchasing an extended warranty, although I was at the upper limits of my available money. He was able to make it work within my budget and now I will have peace of mind for years to come. I highly recommend both Bob & Keith to any future customers.

Happycamper

29 de nov. de 2012

I shopped for a used car and received excellent service from Karl Long. He was professional and knowledgeble. I was especially impressed with his attention to detail. i will recommend him to my friends.

John and Carol

29 de nov. de 2012

We were very pleased to work with Bob Titus in selecting our new 2013 Ford Taurus Limited. He was most helpful in every detail from the time we drove up to the door at Montrose Ford to the time two days later when we drove away in the new vehicle. Wel tell our friends who many of whom live in the vicinity of Montrose Ford. He has called several times to follow up and make certain all is going well. We intend to go as soon as we can to the training session on how to use all the abulous features of Ford. Bob friendly, enthusiastic, and personalized approach to helping us decide on and find the right vehicle from the dealership inventory was critical to closing the deal that day and enjoying our trip to Baltimore that weekend. It's white with tan interior! Wel enjoy the Taurus for many years to come and remember the experience of purchasing it from Bob Titus at Montrose Ford. John and Carol Ramey, Akron

Artist on the Go

29 de nov. de 2012

When purchasing my new Ford Focus the experience was friendly,relaxed and informative. I did not feel pressured to make a quick decision and was given the opportunity to make a decision confidently based upon all the information the salesperson took the time to share and explain to me. Thankyou Liz Siemon for your patience and the time you spent with me. I love my new car!! You made it so easy!

Sparky

28 de nov. de 2012

Just bought a new Ford Focus 2013 Hatchback from this dealership and had a blast doing it. Liz Siemon and Ed Fender were awesome to work with and gave me no- hassle pricing that could not be beat anywhere else. I love my car and the services I have received so far at Montrose Ford in Fairlawn. I will surely recommend Liz and Ed to anyone I know that is looking for the best car- buying experience in town. Thanks for the right price on the perfect car! Stephanie

Shopping

28 de nov. de 2012

I spent a few moment talking with Bob today about truck options for my business. He was very knowledgable and extremely helpful. He was energetic without being pushy or obnoxious. I felt that I was spending lunch with friend. He certainly is a light in the Montrose Ford show room. Thanks Bob

Bubba

28 de nov. de 2012

I recently bought a new car from Montrose through Liz Siemon. She did a great job going through the buying process with me! Her knowledge really helped me find the car that was right for me. I am so happy with my vehicle and I look forward to doing business again!

Jimbo

28 de nov. de 2012

I have not purchased a car through Bob Titus. I did work with Bob at another venue and found him to be very honest and fair with the customers. He is well liked and I have no problem recommending Bob to serve you. Jim Thompson

Focus Fan

28 de nov. de 2012

What a great guy! I was comfortable and informed throughout the whole process. Thanks Bob - I love my new Focus!

Willie

28 de nov. de 2012

Stop in to Montrose Ford because our daughter is looking for a car. Shopping for cars in not my favorite thing, but when I was introduced to Bob Titus, I knew this was going to be fun. Not only was Bob polite and informative, he was not the typical sales guy we think of when going to a car dealership. I felt as if he was truly interested in why I was there and went out of his way to help me with my buying decision. I would recommend Montrose Ford in Fairlawn to anyone. Ask for Bob Titus, he made the difference for me.

Josie

28 de nov. de 2012

We love the people here! I recently bought a new Ford Edge from Adam, he was so helpful and patient with me through the whole process. I won't buy a car anywhere else!

TEKoosed

28 de nov. de 2012

Truly enjoy working with Bob. I feel comfortable I am getting a good deal. I will be buying a new vehicle as soon as my lease is up.

bobby

28 de nov. de 2012

Bob was very helpful without being pushy. He gave me all the information I needed but not more than I could use. Thanks Montrose Ford and thankyou Bob

RoushRaptor

26 de nov. de 2012

I recently purchased a new pickup from Montrose in Fairlawn. I worked with Noel Drach and he was very helpful in facilitating my purchase. He went above and beyond in helping me to resolve several issues with my purchase (I made the purchase long distance and had to cross several hurdles to get the purchase completed). I appreciate all of his efforts and would recommend him to anybody looking for a salesperson that is willing to go the extra mile. S. Tuttle Jupiter, Florida

robert

26 de nov. de 2012

What a great shopping experience I had at Montrose Ford. Bob the salesman was very helpful and knowledgeable. Thanks so miuch.

noneya

25 de nov. de 2012

Was on a conference call and needed a truck fast for. Dealership closed in 1 hour. Montrose got me rolling without a problem. Bob my salesman was on it. Let me do all the talkin, no power sale- gave me what I wanted at the price I wanted to pay. The buyin experience was awesome. Heather in financing made it happen. Thanks guys Lloyd Smith

salza

24 de nov. de 2012

My 84 year old mother and 85 year old Father wanted a new car/lt truck. They were looking for a vehicle that would be easy to get in and easy to get out. The Ford Escape was perfect for them as was the Salesman Ed Fender. I tagged along to make sure they were happy with the vehicle before they wrote the check. Ed was very patient and kind and respectful with my parents as was Keith in Finance and Charlie in after market products. Having elderly parents one often worries about them being taken advantage. Everyone working at the dealership when we arrived were friendly, courteous and caring. Asking to bring coffee, showing us were the restrooms were and guiding us to comfortable seating areas. Ed was so gracious answering questions and showing my parents how all the new electronics worked and how to 'talk' to the car. A far far cry from when the only color available was black and AM/FM radio and A/C were the big choices as well as power locks and windows! Thank you Montrose Ford! Many more years of success to you and your wonderful employees!

Happy customer

24 de nov. de 2012

My wife and I bought a used vehicle from Chris George who was a very helpful young man. He answered all of our questions and got us a great deal.

Betty

23 de nov. de 2012

I bought a cpo fusion from John Behrik and it was a great deal and got a great rate through Keith who did my paperwork.Will do business with them again.

FusionMan

22 de nov. de 2012

I just bought my first car, a 2013 Ford Fusion Titanium from Montrose ford through Dave Hooser. I was very impressed with the entire buying process. Dave was extremely professional and friendly throughout the entire process and he kept me well informed of the status of the vehicle. Overall the process went smooth and I couldn't be happier with the car. Everyone at the dealership was very courteous and professional and I would glady go back anytime.

Dee Dee

21 de nov. de 2012

I just want to say Thanks to everyone at Montrose Ford they were a joy to work with!! John Behrik was fantastic! He was very nice, and such a personable guy! Honest, caring.. need I say more just a everyday family guy! I will definately recommend him and the whole Ford family to anyone looking to purchase a vehicle in the future! Thanks again for everything.

Honda

20 de nov. de 2012

My husband and I were in a unique situation shopping for our next vehicle. We had contaced Steve Cooper who assured us he could help, he gathered all necessary information and paperwork and began the process. Steve was awesome, didn't mind that I contacted him several times through the process and always kind and positive. When we arrived to look at vehicles, Chris George helped us as Steve was out....Chris was fantastic too! Never treated us as a less deserving customer due to our situation, always with respect and dignity. Both gentlemen stayed in contact with us and had great customer service. Before we came to Montrose we had went to Fred Martin on a recommendation...NEVER AGAIN, they wouldn't call us back ,return emails or simply just say they couldn't help. Steve and Chris have secured customers for life with this recent transacations and not only will we steer friends/family away from that other dealership, we will recommend Montrose to everyone we know!! THANK YOU!!!

BobTh

20 de nov. de 2012

I really enjoyed working with Bob. I am looking to trade up and he seemed very knowledgable and not pushy. I will be back soon to get that new car.

TEKoosed

20 de nov. de 2012

I love working with Bob Titus. His approach to selling is refreshing. I trust he is being honest with me and is looking out for my interests. Looking forward with working with him when my lease is up on my car.

Kathryn

20 de nov. de 2012

When I entered Montrose ford in Fairlawn there was a very friendly face waiting for me.He greated me with Welcome To Montrose Ford.... I can not tell you how stressed I was about comming in to buy a car. After five minutes with Bob Titus I knew I was at the right place. We went on a test drive and guess what I Bought a new Ford Taurus Limited. Thanks for making my experience such a great one. I will recomend Bob and Montrose Ford to all my friends and family.

Kimatkent

20 de nov. de 2012

My experience at Montrose Ford was wonderful! Bob Titus was the salesman I worked with, and I found him and the other salesmen to be very knowledgeable about the cars. I was nervous about buying a new car, but Bob made the process so much easier for me.

car shopping

20 de nov. de 2012

Went to Montrose Ford in Fairlawn and Bob Titus gave me many ideas and specifics to look for when shopping for used cars! Bob's explainations were very precise and knowledgeable! He helped me to better understand what I was looking for! Thank you Bob!

Debbie

19 de nov. de 2012

I purchased a Certified Pre-owned Ford Fusion and could not be happier. The whole experience from my professional salesman John Behrik to the delivery of the vehicle was very smooth and I felt I was treated as a valued client. Thanks, Montrose Ford.

New car buyer

19 de nov. de 2012

I came in looking for a New car. I was greeted with friendly service by Carl Long. Even though I didn't buy a car, Carl's people skills, his knowledge, and his professionalism will most definately make me recommend people in my sphere of influence to come to Montrose Ford to seek him out to buy a new or used vehicle.

Happycamper

18 de nov. de 2012

I would like to commend Karl Long for exceptional service. He is very professional and personable. I will tell all my friends to buy from him.

Happy Customer

14 de nov. de 2012

I went to Montrose Ford to look at the new Ford Escape. I was greeted immediately by a salesman Jeremy Gray. He was a really knowledgeable about all the cars on the lot. He made the idea of buying my first car not so scary. I just told him I was all about the bottom dollar upfront. Gave him what I wanted for my trade, where I wanted my payments to be and he came back with a hand shake and keys to my new Escape! If youe looking for a new car, and don want to get the run around go to Montrose and ask for Jeremy.

Zippy

11 de nov. de 2012

I bought a new 13 Ford Escape from Rich Chansky and it was great .Tricia Flanik did my paperwork and it was fast and easy .The deal from start to finish took only 2 hours . The Montrose dealership is a class group and i will buy a car from there again .

Tessa

9 de nov. de 2012

I came in looking for a Focus and will be back to buy one! I had Adrian Chestnut help me through the process. He had excellent customer service and had great advise in what I wanted. I left feeling confident in my choice of vehicle. I will be back to make my purchase!

C.e.m.

9 de nov. de 2012

I got my Escape from Daniel Russell at Montrose Ford. I had a great experience. He was very knowledgable and helped me find the exact car I was looking for.

SUV lover

9 de nov. de 2012

I just went to see what was on the lot- came out with a 2013 Ford Escape- my salesman was Adrian Chestnut very respectful, knowledgable. Made sure that I had everything I needed before I drove off. He has also kept in touch to make sure that my SUV is doing ok- Go see Adrian he will do all that he can for you

Kilo 1217

12 de oct. de 2012

I had to call the dealership numerous time about a SUV I bought 6 months ago.the car has been to the dealership twice since I bought it . I finally talked to Chris Mills the GM who basically said that he didn't believe that I called numerous times.I spent over 20k on this vehicle I explained to him that the SUV was still having issues he said why don't you bring it in and we will see if we can help you out. I had already had a quote from a Certified Cadillac dealership. When I went I told him I'm sure you don't care Chris said that's not true we will help you out . He had Ricky from service come and talk to me he asked me what was wrong I explained the issues . Ricky said let me look at it and I will call you back he called me several hours later and guess what it was $879 and my quote from the cadallic dealership was $497 that was parts and lobor. Way to take care of me Chris and Ricky sold me a piece of garbage SUV can't pass emissions they lied to my face and I can't afford to fix it. I would hate to see how bad it would have been if Chris Mills didn't care!!!!!!!! Lesson well learned never go to Montrose

karricks

8 de sep. de 2012

Let's face it. Buying a new car is very exciting. I was a bit nervous at first but when I was working with Dan, he helped me get exactly what I wanted. I was able to get a good amount for my trade in. We were able to work out very affordable payments. My new truck was glowing clean when I came to pick it up, I am so very happy with it. If uou are interested in a vehicle, I recommend working with Dan.

Robbinn Jean

27 de ago. de 2012

I was shopping for a new Chevy Camero. My salesman's name was Dan Russell. He was very knowledgeable of all car makers products. I did not care for the ride of the Camero, so he showed me a new red Ford Pony. He really listened to what I was looking for. He did not try to sell me the highest priced car he could talk me into. It was a true pleasure doing business with Dan and all the staff at Montrose Ford Fairlawn. Robbin- Palm Harbor, FL

Buckeye

23 de ago. de 2012

Last year 2011,I bought a Ford Fusion Hybrid from salesman, Dan Russell. I had done some research on hybrids and test drove practically every hybrid car on the market. I was trading in my Lexus ES. I was thrilled when Mr Russell was able to find my exact specifications on my new car. He was expedient, patient and knowledgable. I felt confident with my purchase. In addition, the 2 times I have visited this dealership for routine maintenance, the staff has been professional and very eager to please.

NewEdge

5 de ago. de 2012

Bought a dealer trade '13 Edge. The salesperson was the most knowledgeable of all the Ford salesman I had dealt with in the process (of at least 4 other dealers). But once the paperwork was complete, customer service and follow-up declined to nearly nothing. That is, until I completed my customer satisfaction survey with Montrose and Ford. Calls were being returned almost immediately after I hit the 'submit' button. But that contact was short-lived. Managers behind the desk were not helpful and almost appeared indignent when I asked for help at a post-sale visit since my salesman was with other customers. They brushed me off onto someone else, as 3 of them stood behind the desk with nothing to do. Still don't have all my issues resolved and will definitely not purchase from them again in the future.

Happy Fleet

22 de jun. de 2012

I currently manage the maintenance and service on 14 fleet vehicles (Fords & Chevy) Six months ago I decided to start using Montrose Ford to service all 14 vehicles and what a great choice that was. The service at Montrose is over the top, they are always accommodating my fleet and things are done right the first time. For over two years I used another dealer and all it took was one bad customer service rep and they lost my business. I am a firm believer in building relationships in business. I understand now why oue got a friend at Montroseis their slogan.

nutty166

5 de jun. de 2012

I've dealt with many dealers in the past but Montrose Ford has been over the top with sales and service. I bought an 2011 Escape from Rich Chansky..he was very knowledgable in the new and used Fords. He was also very down to earth and honest.He didn't push me into buying and showed me all of my options i had .I was concerned about the dealer paying off my trade in a reasonable amount of time so I wouldn t have to make another payment. It was paid off in 8 days!!Rich has restored my trust back into a car dealer..I think they are great and would buy again from them.

Don't Pressure Me

15 de may. de 2012

To be brief, I brought my trade in to be evaluated and nothing more, because I was working with the internet department on purchasing an Explorer. I came in on April 30th, and being in sales before I understand the end of the month phenomenon. I explicitly said that I was not going to buy that night but no matter, I was pressured by not only the salesperson but one of the managers present with the age-old question "What's it going to take to get you in a car tonight?" NOTHING!!!! That took Montrose Ford off my short list, and I will not be returning in the future.

James

12 de may. de 2012

I just purchased a CPO Expedition and could not be happier with the vehicle or the quality of the service I received. I live several hours away and the dealership was respectful of my time and provided a quick enjoyable sales experience. If you are looking for a dealership that knows how to treat customers, look no further.

MeganEk1586

2 de abr. de 2012

I had a horrible experience with the salesmen of montrose ford. They were rude, condescending, and completely unprofessional. They would make us wait almost 1 hour before speaking with us, and even when I said I was interested in a brand new car, they still would not help. I have never seen such poor customer service in my life, and I know several other people who feel the same. I would never recommend montrose ford for anything. Especially not to work with billy Edwards. The way he speaks to customers should never be allowed! Do not go here!

jkh

18 de sep. de 2011

I took my car in for an oil change. They said they checked my coolant and brakes and both failed their test. They said my coolant was contaminated and the brakes and rotors needed replaced. I took the car in to another Ford dealer for a second opinion. That Ford dealer said both were in great shape and needed no work. I feel completely taken advantage of. I purchased the automobile here and will never trust their service or buy another car from them or any other Montrose Dealer. I walk away from this experience believing they have a culture of deceipt.