Jumanah Anwar

5 de jun. de 2021

My experience with Mr. Auto and their staff begins with my parents finding a truck that they wished to purchase on the website - they had requested that I go to test drive the car as I lived in Ohio at the time. I went ahead to test drive the car while another woman was purchasing the car - the woman was having her own issues in securing the finances and with her own vehicle. I had discussed with the owner of Mr. Auto (who by the way had spoken with my parents on the phone about the plan) of test-driving the car, purchasing, and then having my parents come the following Monday (I had come in on a Saturday) to pick up the car. This woman who was initially going to purchase the car was naturally upset that someone was coming in to purchase the car, even though her offer was never entirely solidified. She decided to yell at the owner of Mr. Auto about this. What did he do after she decided to yell at him? Yell at me after I was trying to confirm the plan. He yelled at me, a customer, about how I was reneging our deal (I wasn't, I was just confirming that I would test drive and put some money down and my parents would come the following business day to pay for the rest of the car and pick up, he had also confirmed this plan with my parents). He yelled at me about how this other woman had yelled at him and then started going on about how other people had wanted to purchase the car. To which I wanted to question, if me backing out was such a big deal, why does it matter? You are explicitly saying that there are other who will purchase this car even if I don't. He claimed that someone was planning on coming later that evening. This is where the people that the owner of Mr. Auto come in. If I could do this review all over again, I would have one star given only for the other staff at Mr. Auto. His employee was very kind to me after the owner had yelled at me, he helped the owner understand that I was not backing out of our deal but confirming what was going to happen. All is well. I went on to test drive the car. The car test drove amazing, someone had clearly taken care of the car, but I don't know much about cars. But the owner of Mr. Auto, he's slick, he yelled at me and made sure that I had put money down and signed that I could not return the car for a reason. He made a big deal of other people coming to purchase the car for a reason and he was trying to make this car look like it was the most sought out car in Ohio. Do you want to know why? Because it was a truck, a truck that ran well with a pristine interior, and it was a gas truck, which was initially why my parents were interested. He did all of this drama because he wanted to sweep over the fact that this truck, with the purpose of carrying stuff, had a rusted bed. All the crossbeams of this truck were shot and he wanted to make sure that by making it seem like a hot commodity and give you the "no return policy" that you wouldn't notice. I was a perfectly nice customer and he berated me, wasted my time, and then screwed my parents over. So the end of this immensely long review is that Mr. Auto is not a good car dealership, if you have to deal with their owner/manager/whoever he is, you will regret it, and lastly, they do not care about their customers whatsoever. Don't bother even glancing at this place.

Zackary Ogletree

6 de may. de 2021

I went to test drive a car and asked if the car had any problems, and was told it did not. When I took the car up to my mechanic he told me that I shouldn’t even be driving the car it was so unsafe. The rear brake caliper was missing an entire bolt and my mechanic had to put one in to make it safe, so you’re welcome for that Mr. Auto. I would definitely stay away from this dealership, they do not even check their cars to make sure they’re safe for you to drive, it’s sad.

David Scott

18 de abr. de 2021

Found the car I want here and drove all the way from Indy. They were professional, kind and willing to work with us on price and repairs. They also cleaned it out inside and out before we left, after we made the deal. Thank you Adam and the team at Mr. Auto.

Jose Rocha

29 de mar. de 2021

Best dilership around Fairfield! Highly recommended

Frank Salah

2 de ago. de 2020

LOOK NO MORE: I have made more than one deal with this auto dealer in the last past 5 years. I like the owner and the location of this family small business . A friendly staff, excellent and fair deals and a quick paperwork process and follow up, I’m very satisfied, i profited from their vehicles when i sold them !There rates are unbeatable. I don’t get the bad reviews about these poor guys, they don’t sell ferraris people, be more fair in your ratings. Highly recommended