Mrs June Dennis/ Ms. Lisa Dennis

2 de dic. de 2015

Nationwide Kia in Timonium, Maryland requested that I bring my car in because of a manufacturer's recall. I arrived on Monday morning on 11/16/2015. I was greeted by Mr. Brandon Rupert (Service Advisor). He was enthusiastic, confident and self assured. What I liked the most about him was that he was very friendly and willing to make my visit to Nationwide Kia, a wonderful customer experience. He arranged a ride back to my home after he informed me that the service for my car would take between 4 to 6 hours. He guided me to the central building, where there is a waiting room with free WIFI. My wait time for the ride back home was minimal. Later in the day after 5pm, Brandon called me to be picked up from home to come back to the dealership. The driver was very friendly and customer service oriented as well. Riding back to the dealership was a joy because of the driver's wit, charm, and intelligent conversation. The driver's name is james or as he likes to be referred to as, Jimbo. Great customer service by these two great gentlemen! Great Nationwide Kia experience!

Mrs. Serina Freeman

30 de nov. de 2015

The service was expectional from all the staff and the techs, THANK YOU SO MUCH FOR ALL YOU DO!!!

Patricia Quigley

26 de nov. de 2015

The service people were very nice and helpful. My time waiting was very limit!

Bill G.

18 de nov. de 2015

Anthony, Mark I, Mark II and Mark III - helped to put me in a beautiful new Kia Soul Plus! Thanks.

Frederick J Strauch

1 de oct. de 2015

When I made the appointment I was not told that the work would take 4 hours. When I took the car in to the dealer I expected to wait for the completion of the work. Then I was told it would be 4 hours. The service consultant quickly arranged for a loaner. The consultant was William James. I greatly appreciated his promptness.

Lueregenia Adams

29 de ago. de 2015

Overal good expierence at my visit. Personel and courteous employees. Bathrooms clean and acceptible. Like the free coffee. Like the free manucure while car being service

Jane Myers

24 de ago. de 2015

I love that you can now make your reservation for service on-line and that when I arrived you made me aware of a recent service recall that needed to be done on my vehicle. You not only did the work I requested but scheduled me back for the recall and provided a rental for the day so I was not inconvenienced. Thanks so much for caring about your customers. You have earned my continued business. Keep up the good work!

Steve G.

12 de ago. de 2015

Have purchased several cars from Nationwide Auto in Timonium over the years and always find that they have excellent customer care both from the sales staff and the service department.Being a bit of a car nut and having owned well over 40 vehicles in my time of driving, I can honestlysay that as long as Nationwide keeps selling and servicing vehicles, I will be a long time customer.The quality of KIA and the top notch customer care from the dealership has garnered a CUSTOMER FOR LIFE.THANK YOU NATIONWIDE and keep up the great work.

hina

26 de may. de 2015

I was very happy with the quality of service I received. Eugene, Mark and the manager were great and worked out a really great deal for me. I am KIA for life and will only shop at Nationwide KIA in Lutherville.

N. Carmel

25 de abr. de 2015

Since buying a car from this Dealer I have been using their Service Department to service both of my vehicles. I have always been treated with the utmost kindness and respect.

Christopher David

23 de abr. de 2015

My service manager, Chris was wonderful. I hope to do business with him in the future if my KIA Optima needs service. He is a true asset to the Nationwide Team!

Dan Phelps

17 de abr. de 2015

Everyone was very helpful. All of my questions were answered.

Gwen Omeara

16 de abr. de 2015

Great service as always! Thanks Jessica. Cashier was nice. Car looks great and did recall right away which was unexpected. Thanks!

James Lyons

14 de abr. de 2015

Great service dealership, fast courteous. Trustful

BIG GUY

14 de abr. de 2015

I HAD A VERY GOOD EXPERIENCE,ALL MY WORK THAT NEEDED TO BE DONE WAS COMPLETED TO MY SATISFACTION.AND ON TIME. OVERALL I AM VERY PLEASED WITH THE SERVICE I RECEIVED.

Kathryn

14 de abr. de 2015

Very good customer service. Service technicians were very helpful

Jake Kauffman

10 de abr. de 2015

Everything is great! The wait time could be better though. You have to wait a long time for simple things like an oil change etc.

Angie

27 de mar. de 2015

Excellent customer service, the process took a lot longer than I would have expected.

Charles Mingleton

25 de mar. de 2015

The staff is always courteous and professional. They delivered what they promised. They always exceed my expectations.

Jeanne

25 de mar. de 2015

It took less time than I thought. It was nice that my servcie agent told me more time and it was done in less. That is a good feeling.

Caryl Fletcher

22 de mar. de 2015

The service department employee who registered my car at the beginning of the appointment was outstanding. I need help to pair my new phones with the car radio system and he did it for me and showed me the process so that I could pair my husband's phone. The service department employee who handled my car during the service was pleasant and gave me a coupon for a discount on my next service. The day after my service, I received two coupons in the mail and I contacted the service department and they agreed to allow me to use both of them on my next visit, The point I am trying to make is that Nationwide Kia is truly interested in having a satisfied and happy customer.

Bruce

21 de mar. de 2015

Excellent service facility and personnel. Matched price coupon from competitive dealer.

Jamie Russo maryland

20 de mar. de 2015

Was very satisfied with the service and politeness I received at Nationwide. They made you very comfortable and my car was completed in no time. Very nice experience and what a treat to have your nails done.... Thank you

Margaret Daley

27 de feb. de 2015

Brought my car in for oil change, I was greeted quickly and courteously. She took down all the information and I was on my way. Called when car was ready for pick up. Cost was just about what was quoted.

WSB

26 de feb. de 2015

Repair prices are a little steep compaired to non dealer repair shop , quallity of work and staff is excellent, well satisfied with this dealership

la

23 de feb. de 2015

Quick, turnaround and courteous service department.

Denise Goble

22 de feb. de 2015

The only one piece of feedback is that my car needed a new air filter. No one called me to ask if I wanted it replaced while the car was in the garage. What was written on my report was the following: Observations: Found air filter excessively dirty. Had someone called, I would have said, "Replace it." I did call Chris after I got my car back and he kindly offered for me to come back in next week and he'll take care of it for me. He was super nice, and hence why I gave all 5 stars above for being satisfied. In the future, I would like to be called when something is found to be wrong with my car, so that it can be fixed right then, versus me needing to take off from work again to drive my car back to the garage.Even with the above small issue, this is by far the best dealership I have ever experienced when buying a new car. And the service of free oil changes is amazing. Thank you.

BOB JOHNSON

21 de feb. de 2015

i WAS VERY PLEASED WITH NATIONWIDE KIA EXCEPT A DEAD CELL BATTERY THAT HAD A 24 MONTH GUARANTEE, BUT AFTER 26 months and only 12.436 MILES THEY COULD NOT MAKE AN EXCEPTION, SO I PURCHASED A NEW ONE FOR MY 2010 SEDDONA WHICH I PURCHASED NEW AND PAID CASH FOR, THAT'S RIGHT CASH. I MADE COMPLAINTES TO "CUSTOMER CAR'E' A FEW TIMES, AND HAD WRITTEN A LETTER TO THE PRESIDENT OF KIA, WITH NO REPSPONCE, THAT'S WHY I ONLY GO BACK FOR THE FREE FOR LIFE OIL CHANGES AND FREE TIRE ROTATIONS. THATS' WHY I WILL NEVER BY ANOTHER KIA.

Daisy King

19 de feb. de 2015

I had my KIA sorento serviced at Nationwide and have to say it was a great example of what customer service is supposed to be. I had the regular service, an alignment and replacement of front brakes. I was also in for a sound that I was hearing in the rear of the car. Since it was difficult to describe, the technician offered to drive with me so I could show him. The guy that wrote up my invoice was extremely polite and professional. He took the time to explain the repairs I needed and also to discuss a few maintenance items that I will need to have on my next visit so I can plan for the time and expense. overall great experience. couldn't ask for better.

Jane Myers

23 de ene. de 2015

I am extremely happy with the service Nationwide Kia has provided me.

Maria

20 de ene. de 2015

I called for a last minute oil change on a Friday afternoon hoping for the best and I was pleasantly surprised that they were able to fit me in on a busy day. Chris was very friendly, personable and efficient. Very pleasant experience overall.

Bryan and Khwanchai Halamicek

19 de ene. de 2015

We received prompt and courteous service at Nationwide....even for our first free oil change! Our service representative even gave us a coupon for a free car wash just around the corner from the service location....that was nice! My wife enjoyed her manicure while we waited and we were on our way shortly after it was completed. My wife said we should give a rating of 20 because we received such prompt and friendly service!!! So...there you go...not a 10 but a 20.... We enjoyed our quick service and were on our way. Bryan and Khwanchai Halamicek

Linda Kniffin

19 de ene. de 2015

Everything they did for my 15,000 mile warranty check was exactly as they said it would be including the time I spent in the waiting area a very pleasant experience fresh coffee freshwater and I would recommend nationwide Kia to anyone thank you so much

Patti

10 de ene. de 2015

Recently had the oil change done on my Kia Sportage, They have done all the points inspection, rotate tires. Very happy with service!

Beth Smith

21 de dic. de 2014

Diane was just wonderful! Because there were some unexpected repairs, they offered me a free shuttle service to and from the nearby mall, that was excellent!!

Mysta N4amous

17 de nov. de 2014

Nationwide really made me feel real comfortable and took great care of me.

Arthur

13 de nov. de 2014

Been going here every 5-6 months for ~3 years. Phenomenal service each and every time.

Hima Koindala

2 de nov. de 2014

James william is kind,knowledgeable and great customer service agent.

De

1 de nov. de 2014

Fast service when my engine light came on. They took me immediately and provided transportation back to work for me. Everyone was very friendly at the dealership. A pleasant experience. And the issue was covered under warrenty! THANK YOU!

Monica

24 de jul. de 2014

This company is discriminating against a women by holding my warranty refund from me. I called to cancel the warranty in January which they did not due. A couple months later, I follow up and they want to cancel at the later date. Even though I told them multiple times that I have left messages in January to cancel this and return pro-rated refund. I am still battling this because I got a call from a Kathy who told me she would make this right, she is sorry and she swears up and down that she will return my call. I never got that call and assume she spoke with the owner...John Shapher or Shaffer (something along those lines), who in return told her not to deal with me. I have left messages for him as well. If that is not discrimination, I don't know what is. I have a witness by me at all times when I call them, months of call logs and paper work. I asked a month ago for them to simply send me my warranty paperwork and never received it to this date.

mfedele70

3 de jul. de 2014

I'm 22 and a first time buyer. I had one horrible attempted buying experience at another dealership two years ago and it took me until just now to be able to look into cars again.I spent two full weeks looking into cars,their MSRP's, dealership ratings, and insurance costs. Nationwide Kia had the best reviews of all, and I had driven a SOUL before so I decided to go there.I got in contact with Christine Belt before heading over to the dealership, where I was asked what color and model car I wanted.I got to the dealership at 4:15.I was immediately greeted by Luke Mackenzie. The salesmen were not overbearing, but incredibly friendly and not intimidating. I sat down with Luke and was very nervous; this was a HUGE purchase for me and I went in without a parent or an experienced car buyer. Luke made me feel at home very quickly, he offered me water and coffee and then we got down to business; the kind of car I was looking at, what I could afford to put down as a down payment and what I wanted to pay per month. My information was given to Finance and we went to test drive the car. The new Kia 2014 has so many features the past years didnt; blue tooth, rear seats that fold down completely, XM radio, extra cup holders, and so much more. When we got back to the dealership, I was met with what a few banks at offered Kia, way too much money, but I was desperate to buy a car.After a long while, Kathleen Walsh comes out. She is the head of Finance. She sat down and was very sweet, but honest. She told me she didn't like the deal that the banks offered (14.9% with 3500 down!!!!). She kept reiterating that she was a mother and wouldnt want her own kids to pay that much. It was horribly disappointing, but Kathleen comforted me so much and made me feel so much better about the situation. She went BACK to work with the Banks and argued the best she could for me.Luke and I were at his desk for quite some time. We talked about movies,books,his family, my family; He was seriously the best salesman I could have ever gotten. I forgot so many times where I was, I felt like I was talking with a friend.Kathleen comes back out and tells me I will need a cosigner. She seemed so upset that she couldnt help me out. I know some dealerships would have been upset that they couldnt make a sale, but I didn't get that vibe in the slightest ( I've been in sales for years). We discussed a cosigner and Luke and I exchanged numbers so that I would be able to update him further about the situation. I left the dealership at 8:30.Fast forward two days and I was able to get a cosigner. I called Luke right away and gave him as much information as I could. He called my cosigner to get the rest. Fast forward another two days. My phone rings and its Kathleen Walsh! She tells me "Congrats Marybrett! I was able to get you approved!!!" I have never had someone sound so excited for me. We discussed that I would go in the following day to discuss rates and see what we could do.She calls me back fifteen minutes later and offered to come pick me up 25 minutes away to work on the paperwork tonight!! It was already 8:30 and I knew they closed in half an hour. At first, I felt some pressure, but I decided to go in and see what Kia was willing to offer me, after all, it was after hours and I felt like I wouldn't be rushed. I get to the dealership and all I heard was good news!!!My rate went down to 3.9 and my downpayment went down to 1500!!! They helped me purchase insurance through Geico, gave me some temporary plates, and two hours later ( yes I left at 11:15) I drove home in my new Kia Soul!!!! From start to finish, Kathleen Walsh and Luke Mackenzie worked tirelessly to help me out. They gave me the absolute best service I could ever imagine and I am SO GLAD my first car buying experience was with them. I was in Kathleens office for two hours, asking her if she honestly thought the price was good and that I was going to be okay. I stand up and she gives me a hug. She tells me " Whoever raised you, raised you right".You want to buy from this dealer, they will do absolutely everything they can to help you out and make you feel that you are valued.

Beardall Susie

30 de jun. de 2014

I will never go to any Kia dealership besides Nationwide Kia again! I had the absolute best experience buying my new Kia Sportage LX! Christine helped me so much with getting everything filled out and getting me the best price possible! I highly recommend that anyone in the market for any kind of Kia, new or used, go to Nationwide Kia! Service was so good we even traded my husbands car in for a new Nissan 2 days later.

BukhariJustine

17 de jun. de 2014

I got an incredible deal on my KIA. Thanks to Buddy I saved $800 over the best deal I had gotten while shopping 2 other dealers. This got my payment down to where i wanted it. Thanks Buddy for the money you saved me.

RupkeAlton

13 de jun. de 2014

I shopped around and drove 4 other midsize sedans,including the accord and the camry. I was really impressed with the optima and specially the gas mileage it got. Very happy with my new optima and the deal I got.

BlanchetBuster

3 de jun. de 2014

The manager Buddy went out of his way to get this deal done. I know we were a pain to deal with,but we knew exactly what we wanted. He found us the exact car we wanted color and equipment had it for us the next day. Glad we drove here to do business and think well be back to do our service work as well.

ScrogginM

29 de may. de 2014

Me and my wife decided to get our son a new car to go to college. We picked Nationwide after we had a good experience at one of their other stores. We bought him a new Forte and to our surprise it was a really great car for the price. We had looked at some other makes but I our opinion this was the best value. Couldn't be happier with the car or the deal Buddy gave us.

Howze

28 de may. de 2014

This is a absolutely awesome place to do business. The showroom is clean and modern as you would expect from an Kia dealer. Buddy the sales manager was great,did everything he could to make my buying experience go smooth. Love my new Kia and the deal I got.

thomas2014

19 de abr. de 2014

I had brought in my Kia Optima for service due to the car lurching when it reached 20mph. The first time they replaced the transmission, but problem never went away. I brought it in a 2nd time they said, they didn't notice anything. I brought in a 3rd time and told them to let the engine and transmission cool down, and then they noticed it after it was out of warranty. They told me I had a brake problem and I would have to fix that for $800 bucks which only cost me like $350 at a general repair shop to replace the rotor. I told them to fix the lurching problem first, but they wouldn't do it unless I got the brake issue fixed because they thought that was the issue. I paid them $100 bucks to basically misdiagnose the problem and waste my time. I even showed them some articles of how to fix the problem and this was common.I took it to another service dealer, Jones Kia and explained it was a software glitch and to just update the transmission software. They basically deleted the program that was in the transmission and reloaded it with the latest version and the lurching issue was gone at no charge. I went back to Nationwide to show them my receipt and show that they misdiagnosed it and they can call Jones Kia to confirm and I would like a refund on the $ 100 dollars they charged me. The Don Ward the service manger just wasn't interested in and came up with every excuse to show it wasn't prove anything.

Kati Stein

27 de nov. de 2013

Great experience -- everyone was friendly and helpful.

Matt Jervis

18 de nov. de 2013

Great experience here and a great car. Thank you so very much!

Wally Edwards

11 de nov. de 2013

it was a pleasure to deal with the salesman...............................

John Davis

10 de sep. de 2013

I bought my first car ever from Nationwide kia based on my friends suggestion about this place. I got a 2013 Rio in the middle of July. My sales person was Mike. My overall experience was Awesome. Mike was so patient and very helpful in completing my deal. I got an amazing deal for the car and I was really happy about the payments and warranty. Since it was my first car, it took almost an entire day to complete all the paper work and they did everything so patiently. I was so trilled to finally get my first new car. I would strongly recommend this place for anyone looking to buy Kia. Im so happy I went there!!!!!!

Debbie Canadian

9 de sep. de 2013

Recently bought a 2013 Optima from Nationwide Kia. The experience was great!!. Nothing but great courtesy and good service here. Would not hesitate to recommend both the dealership and service department to all. Special thanks to those in financing. Usually this portion of buying a vehicle is a pain, but they made it a smooth, quick, and pleasant experience. Thanks for everything I love my new Optima.

jamestiberius9

7 de sep. de 2013

Thrilled with the service I recently received at Nationwide Kia service department. They listened and went way above and beyond to provide great customer service. Will continue bringing my car here in the future. I got a fair deal when I bought my car here but service has sealed the deal for me as a lifetime customer.

James T

7 de sep. de 2013

Thrilled with the service I recently received at Nationwide Kia service department. They listened and went way above and beyond to provide great customer service. Will continue bringing my car here in the future. I got a fair deal when I bought my car here but service has sealed the deal for me as a lifetime customer.

Debbiec1

5 de sep. de 2013

Recently bought a 2013 Optima from Nationwide Kia. The experience was great!!. Nothing but great courtesy and good service here. Would not hesitate to recommend both the dealership and service department to all. Special thanks to those in financing. Usually this portion of buying a vehicle is a pain, but they made it a smooth, quick, and pleasant experience. Thanks for everything I love my new Optima.

Jamess26

23 de jul. de 2013

Christina at Nationwide Kia was fantastic. I had lots of questions and she took the time and answered each every one of them. That helped my wife and I reach our target payment. We are very excited...especially me! This is my first new car. I would recommend her and the entire staff to anyone looking for an honest price on a great car.

johnmartjack

5 de jul. de 2013

I love my new Optima! I wasnt sure if I wanted to buy a new car over a pre-owned one, and Im so glad I decided to go with the new one. I was also very happy with the quality of the staff at Nationwide Kia. They were able to help me figure out what I wanted from my new carmileage, warranty, and even color and found me exactly what I wanted at a fantastic price. Thank you Nationwide!

lexloden

22 de jun. de 2013

I wish I would have read some reviews and done my research before going to Nationwide Kia. I purchased a 2014 Kia Forte from Mike Bush. Of course Mike was very nice when I was interested in purchasing the vehicle and until the point I actually made the purchase but it was all down hill from there. He may be one of the rudest people I have ever encountered and he needs to learn some common courtesy. I contacted Mike about some false information that was provided to me about my vehicle and the features it included. Long story short, I contacted Mike to find out why I was provided with incorrect information and he responded through a few rude emails essentially telling me I am mistaken and he basically doesn't care because he hasn't received any commission from the sale yet.Dealing with the complete lack of respect wasn't worth having the issue resolved to me. However, when I went to pick up my license plates from the dealership, Mike blocked me from walking in and said "Are you here to argue with us or what?" I could not believe the audacity, it was completely uncalled for.I'm not sure about anyone else, but I work hard for my money and I would much rather spend it somewhere where I won't be treated like dirt. I regret purchasing my vehicle at Nationwide Kia and I will never make that mistake again. Their slogan is "Your Dealership for Life", well I haven't even had my car a month and I will never go back.

franallisonn

24 de abr. de 2013

I nearly decided to not bring in for warranty service because it didn't seem like a big deal. The seal around the trunk lid was coming loose. I think it was still sealing when I closed the trunk, but the rubber was just kind of flopping around and looked dorky.I was taking the car into Nationwide for servicing, so mentioned the loose rubber to Roland. He went out to the service bay to look, then asked if I could bring the car back the next day. It is out of my way and I didn't want to blow the afternoon waiting in the service department, so Roland set me up with an appointment so that I could be in and out. How long can it take to put some glue on the rubber? To my surprise, the tech completely removed the old seal and put in a brand new one! Thanks to Roland and the guys for great service!

nelliebly

19 de abr. de 2013

For my new business a small station gives me a little versatility than a sedan, and it makes more sense for me than a minivan. Jonathon was a great help getting me into our new Kia Forte 5Door. Maybe they call it a hatchback instead of a station wagon, but it sure works for our inventory delivery. With all the miles we are going to put on the car, it is nioce to be able to get in and out of Nationwide's service department. That may have been the final factor that convinced us!

markrothko

18 de abr. de 2013

My Dad still doesn't think that Koreans make real cars, but my new Soul is such a cute little ride. There is room for all my stuff when I go back to school, at it is really nice at the pump! Mike Bush did a great job of convincing me (and especially Dad) that this is the car I need at school, and took good car of us. He even helped us find a couple of dealers near campus for when I need servicing there.I wanted Dad with me when I bought the car, but the staff at Nationwide made me feel so good, I could have done it without him there. Thanks Mike!

candlelightrqh

14 de feb. de 2013

From the minute I walked in I was made to feel comfortable. Each and every one of my questions was answered without any BS. I'm a straight forward person and I expect the same from whom Im doing business with and i got that here. My salesman was able to basically complete the whole process without having to send the manager in 10 times like other places Ive been. Thanks so much for making this easy.

hokiestone

12 de feb. de 2013

This place has a great "dealership for life" program but it comes with it's costs. Not only do they constantly lose paperwork and harass you about getting them more copies to them but you should also be prepared to deal with Rick. He takes personal pleasure in making you feel like an idiot. If possible- avoid this place when hes around he brings the whole place down. Even better find another dealership.

Average Joe with a brain

15 de oct. de 2012

The sales lady firmly stated to me that there was no car within a 150 miles that fit the options and model for my budget. Amazingly enough I bought one within my criteria within that distance from another kia dealer. This is not the first dealer sales person I have run into that tried to convince me of such limitations. I would recommend you do your homework and consider the sales treatment.

brendajdyer

22 de jul. de 2012

Painless easy process, came in with a budget. Mike worked hard to get me out of my car and into the new one. This is the way buying a new car should be. It was nice to deal with a true professional.

samuellboulay1221

1 de jul. de 2012

Buddy was very friendly and helpful, he listened to what I had to say and worked out a deal that got me the car I wanted for a price I could live with. Gas mileage and warranty were also deciding factors.

ruthcprather515

15 de may. de 2012

The easiest buying experience ever Mike was awesome,took great care of me and my husband. We love our new Optima and the gas mileage is very impressive.

sarahecobb616

6 de may. de 2012

Mike was supper patient,let me take mine time. I test drove numerous cars before I made my decision. It even took me quite a while to pick the color also. Got a fair number on my trade based on kbb. This is an easy place to do business.

margaretamiller

21 de abr. de 2012

The absolute best service Ive ever received at a car dealership. I was never pressured and was aloud to go at my own pace. It look me 2 weeks to make up my mind.(a new cars a big deal to me). I wouldn't hesitate to send friends here at all. Thanks again.

margaretddiaz48

15 de abr. de 2012

They were outstanding. Mike and Buddy made this the best buying experience Ive ever had by far. I'm very happy with my new Kia.I felt very comfortable doing business here.

cynthiarbevill1227

4 de abr. de 2012

A truly hassle free buying experience. They made it very easy for me to buy and feel comfortable doing so. I wish all my previous buying experiences had been so easy.I love my new KIA.

dannyrcalvin41

27 de mar. de 2012

I loved the way I was treated at this dealership. They are a class act,everyone was so friendly and ready to help. I love my new Kia and Im so excited for summer to come so I can take it on vacation. Also mpg is 10 times better than my last car.

reginartutt214

18 de mar. de 2012

I really had a good experience here buying a new optima. I cant speak for what others said but they made me feel welcomed from the minute I walked in and never felt the slightest bit pressured.They even gave me $1100 more for my trade than another dealership wanted to offer.

isabeltrountree97

15 de mar. de 2012

Im not sure about others peoples experience,I can only speak for mine. They were professional,easy to deal with and the best car buying experience I ever had.I got real close to the price I wanted/a great rate and I'm truly pleased.I will definitely recommend them to friends and family,which I rarely ever do.Thanks so much for an easy buying experience.

Bergenjimmy

1 de dic. de 2011

HORRIBLE EXPERIENCE!!!! I spent 90 minutes sitting, waiting, and wondering what all the back and forth meetings between the sales guy and the 'sales manger' were all about... I mean, I had already spent several days working through an online buying site, and exchanged no less than 15 emails with the internet sales rep who quoted a price, one that was confirmed with the 'sales manager' (SEVERAL TIMES over a couple of days and through multiple emails), only to find out when I arrived to "pick up the car", that something was wrong and they weren't quite sure how they got to that price, but that the real price was really a few thousand dollars more expensive.Then the "super sales manger", this is Buddy Singley's (who is supposed the be the sales manager) sales manager (huh?). Well, he produces a fancy sheet that shows the "invoice" price the dealership paid and then he circles some cryptic number and says that's our "dealer hold-back" that Kia will pay us, and there is NO WAY we can lose this much money on a new car. He 'tried to make a deal' but was basically pulling the old bait and switch on me, jacking the price (literally at the table, by several thousand dollars) while I sat waiting for 90 minutes to be sold the car at the price that was quoted to me (many, many, many, times over several days and confirmed by multiple levels of mgmt at the dealership)...Needless to say, I would NEVER under any circumstance consider buying from this dealership, even if it were the last one on earth. I would rather ride a bike or just walk before dealing with these 'people' ever again.Search the internet for this dealerhsip and it is littered with the corpses of bad reviews from others who have fallen victim to the same scams, lies, and tricks that were used on me in an attempt to sell a car~BEWARE!!!

dontbeme

24 de jul. de 2011

THESE GUYS ARE CROOKS. THEY HID THE WINDOW STICKER, CHARGED $4000 OVER MSRP, AND, THE CAR I BOUGHT WAS IN AN ACCIDENT. THEY DID NOT TELL ME THIS; THEY JUST SLIPPED A PIECE OF PAPER INTO THE LARGE SERIES OF FORMS WE HAD TO SIGN. WHEN WE GOT HOME, WE FOUND OUT THE CAR WAS WRECKED IN A TEST DRIVE AND REPAIRED. DO NOT EVER BUY A CAR FROM THESE PEOPLE. THE GENERAL MANAGER HAD LIQUOR ON HIS BREATH (WHICH SHOULD HAVE BEEN A HUGE WARNING SIGN).

Darrel

2 de jun. de 2011

I called Nationwide about an Optima that was advertised on Cars.com for $17,400. The salesman explained that they couldn't really sell it for that price. No problem, don't advertise it for that price. It's still on the web site for $17,400. Don't waste your time with this dealership.

James

10 de may. de 2011

Bought a brand new 2011 Kia Optima with a dangerous pull to the left. Took it immediately to their service department who told me that they also noticed the pull but there is nothing they can do about it - it is a known defect. The manager Mike Williams refuses to return phone calls and emails.

jfogs1

6 de may. de 2011

Ok. So I read the negative reviews and decided that I would take my chances with Nationwide Kia in Timmonium. I probably should have paid better attention to the reviews!I took delivery of a 2011 Kia Optima on 5/26/2011 & within five minutes of leaving the lot I noticed a strong tendency for the car to pull to the left. I called the dealership immediately while driving the car home to express my concern regarding this dangerous condition. They assured me this would not be an issue and that I should bring it back in so they could fix the issue. I dropped the car off and (coincidentally) after my check cleared they informed me that there was nothing they could do about this "known problem". They agreed that the car pulled to the left but told me I would either need to call into Kia directly or look into the lemon law. Quality customer service! I now have a car with 600 miles on it that wants to crash itself into the center median when you remove your hands from the wheel for a second - and they have done "all they can do"I cannot recommend that anyone purchase a Kia or any car from the Nationwide network of dealerships. My last hope is that Kia (corporate) can help me out. Otherwise it is off to see my attorney. uggghh.

notnationwide

24 de jul. de 2010

I entered into a contract to purchase a 2011 Kia Sorrento 5/8/2010. I traded in a leased 2008 Ford Escape in very good mechanical condition. It had a few dings and also needed the back fender repaired. The car was left overnight so that their mechanics could evaluate the cost of repair, trade in value, etc. When I arrived Saturday evening, my brand new Sorrento was cleaned and waiting for me to take home. I hesitated because I told the salesman that I was not ready to purchase since the Ford lease did not end until September and insistent that we talk business before they assumed I would buy the new vehicle. I made it very clear that I was in no rush for a new vehicle and was not going to incur any extra expenses to end the lease early. I had already been told by Ford the balance and they, of course, got that information in between the time I was first there and returned on Saturday. After talking and seeing figures, I surmised that it was to my advantage to relinquish the Ford to Nationwide directly and purchase the Sorrento. That way, I did not have to worry about getting the Ford fixed and the interest for the Kia was less than what I was currently paying. They gave me extra money off to cover some costs incurred. The payoff at that time was $11,230. Because I had direct pay thru my bank, another payment went to Ford the following week. I called Kia and Ford to see who the reimbursement for the extra payment would come from. They both said Kia. Gregg Smith, the finance person at Kia, told me that in about 2 weeks the paperwork would go thru, Ford would be paid, and I would receive my refund in ample time to make my 1st car payment. Friday, 6/4/10, I called Mike Williams at Kia being that I had gotten several calls telling me to contact them urgently. He told me that the Ford Credit Current Balance Report was wrong and that I really owed $14,882 based on information they received from the Ford dealer where the Ford was purchased. He tried to convince me to pay it right away so that my credit would not suffer. Said that I agreed to pay any difference between the contracted amount and what the real payoff was and that he had a signed document to that effect. Said that these things happen sometime, but the difference usually is not so much. Told me that we needed to take care of this asap. On and on and on he went. I asked for documentation, so he sent me a document from his dealership in which the final line had 14,882 as Total Pre-Term Price Quote. I told him that I needed time to get legal advice, make some calls, and would get back to him midweek. I again printed the payoff and saw that it had decreased not increased. I called the Koons Ford credit manager and asked him if any of what Mike said could be true. He told me no. There is no way that the dealer would tell them a different amount then their credit department. Further said that Kia took ownership of the Ford and thus Koons had nothing to do with the vehicle. Also said do not let them scam you, your contract is binding. The trade still has not been paid. I am getting calls from Ford Finance about the delinquent account. I have picketed the dealership with a large sign and distributed the information to passerby's, customers and people shopping at venues close by. Have had several conversations with staff there. Just paid the trade in off .

maan8218

5 de feb. de 2009

I always try to not get caught up in stereotypes and to keep an open mind, but this dealership does nothing to try to break from the typical "fast talker" salesman stereotype. I would never recommend that anyone buy a car here, because our experience was so terrible. My wife and I went to look at new Kia's last night because we heard they had good prices at Nationwide. We told the salesman we dealt with that we were definitely not going to buy a car right then and there; we just wanted to look around and test drive one or two of them, if possible. Before we could say anything else, the salesman bustled us inside and told us we had to fill out all of this paperwork. He kept talking like we were going to buy a car that night, even when we told him we weren't. The salesman made us feel very, very pressured and told us "...you test drove this vehicle and now you say you're not going to buy it? You're going to get me fired!"Here's a tip: never say anything like that to someone if you're trying to get them to buy one of your products. It will make them leave. We left, and I'm glad we did.