Carriezpc

2 de nov. de 2016

The whole deal took about an hour and a half from pricing trade in to signing papers. Guys there are great.

greaser

1 de nov. de 2016

Alexander was very informative on information about car, spent a lot of time with us showing us instrument panels on car. Told us if we needed any more advice on vehicle to call him anytime. Was courteous to make sure we were comfortable, offered us something to drink and so on.

Greg L.

30 de oct. de 2016

I found the salesman (Alex) to be professional and personable. There was NO pressure on his part. He was knowledgeable of his cars and helpful with the sales process. My impression was that there is a team mentality at the dealership and they strive to make the customer feel important.

Nate

28 de oct. de 2016

My wife and I recently purchased a 2016 CX-5 from Nelson Mazda in Cool Springs, this was honestly the best car buying expieeence I have ever had, sales staff was excellent to work with, knowledgeable, friendly, and did not try to push a vehicle we were not interested in, showed us exactly what we were looking for and answered any and all questions. Would recommend to anyone to give them a shot if your in the market for a new vehicle!

DUnit Mom

28 de oct. de 2016

After deciding on a vehicle, my husband and I searched the internet for the best deal on my new Mazda CX-5. We found a great deal on a the year, make and model just a few hours drive away. We worked with Justin Galloway over the phone and email sending pictures and discussing details. He was very honest and upfront about everything! When driving 300 miles for a car sight unseen, his honesty and personality made the process easy and took away any uneasiness of working a deal long distance. Everyone at the dealership we worked with was spectacular and customer friendly! We looked the car over, went for a test drive and handled all our paperwork in about 30 minutes. He even took care of our rental car so we weren't driving 2 cars back! Great experience! We were very pleased with the process!!!

tbommarito

28 de oct. de 2016

I had the best experience with Nelson Mazda! I came to them two months ago to purchase a car. I told Ty exactly what I wanted and he found a car that met all my requirements! It was super easy and hassle-free. Unfortunately the deal didn't go through because of an issue on the bank's end. Ty and Patrick both worked tirelessly to make sure they found me a deal with a car that didn't compromise anything I wanted. They ended up getting me an incredible deal on a 2016 Mazda 3i Sport and I'm absolutely in love with it! The car fits all of my needs! As impressed as I am with the car, I am way more impressed with Nelson Mazda and their staff! They worked so hard to find me the perfect car and were so great the whole way through! They kept me updated along the process and even allowed me to continue driving the original car I purchased while they worked out another deal for me. They could not have been better! Cody made the financial side of things super quick and easy to understand. As a first time car buyer with horrible experiences at other dealerships, working with a Nelson Mazda was like a walk in the park! The whole team is so great and so transparent! They truly listen and do their best to find you exactly what you need! They are transparent and trustworthy! I would highly recommend this dealership, and specifically purchasing from Ty, to everyone!

U Gandhi

27 de oct. de 2016

Excellent service. Justin was very warm and welcoming. We went back for a second look and they accommodated our request with another test drive. Would go back to Nelson Mazda in the future.

CL from NOLA

24 de oct. de 2016

A highly ethical and professional dealership for doing long distance business with. Car was honestly described and dealer was very responsive and organized in making this long distance purchase work. Ronald picked me up from the airport and I was in and out with the new-to-me Mazda2 in about one hour. The fourth car I have purchased long distance and it ranks right at the the top.

Doug Griffin

24 de oct. de 2016

This is the 7th vehicle that my family has purchased from Nelson Mazda since 1998, when we first moved from CA to TN. They really make the experience fun - no pressure - answering all our questions - I wouldn't go anywhere else.

hhart

22 de oct. de 2016

Friendly fast service. We came in to lease a car and were in and out in no time. We will definitely be loyal customers and come back in the future.

Rena Purdy

17 de oct. de 2016

Exceptional customer service! I'd recommend Nelson Mazda Franklin TN to anyone considering the purchase of a new auto!

REDHEAD

17 de oct. de 2016

Being a woman, car buying has always been akin to a root canal, so when I say purchasing a car from Nelson Mazda Cool Springs was delightful you KNOW it was great. I wanted a 2016 Mazda 3 Sedan in that gorgeous Soul Red but with manual transmission. Jana Williams dug right in and found one on the lot. Told me everything about it, explained their transparent pricing and the lifetime Powertrain warranty and was so knowledgeable about the cars and helpful and just friendly. Never felt pressured, always felt I was getting facts not fluff. Everyone we talked to in the buying process was the same: helpful, friendly, fact based. If you need a car, come see these folks. You will actually enjoy the experience.

Happy

16 de oct. de 2016

Nelson Mazda of Cool Springs purchased my 1995 Saturn SC2 at an acceptable price for cash without any promise by me that I intended to purchase a car from them.It was very unexpected and exceeded my expectations.If you have an Auto you wish to sale go to Kelly Blue Book and enter the required information and take the offer to Nelson Mazda of Cool Springs.

Jennifer D.

15 de oct. de 2016

Nelson Mazda has created a smooth and efficient buying experience for their customers. Buying a certified used car there was simple and enjoyable. Our sales rep was able to help us narrow down our focus to find the vehicle that was the best fit for our needs. They were transparent regarding the price and how it compared to similar vehicles in the market. Their fees were minimal and disclosed up front. We did not feel pressured to buy add-on services or warranties. The employees we interfaced with were all pleasant and seemed to appreciate and value our business. We would recommend Nelson Mazda to others and would return there when searching for another car.

Vardhan Kamat

13 de oct. de 2016

Nelson Mazda offered market competitive rates in TN area. Combined with their "Nelson Mazda' promise (no hidden costs, lifetime power train warranty) I had a positive experience buying from this dealer. After I had selected a car from their inventory, and planned a trip from Memphis to Nashville ( ` 3hours) to buy the car, Ty from Nelson Mazda called to tell me that the car on their lot was a demo car with 1000+ miles. He was late to realize it but I appreciate his honesty in sharing that information ahead of time. A different salesman could easily have let me find that out AFTER I had visited the lot. Instead of doing that or trying to nudge me towards a similarly spec'd car on his lot, he ordered the car in the exact configuration from another dealer and bore the dealer trade cost. My in-store experience was excellent. Ty was prepared with all the paperwork so I was able to take delivery of the car in under 30 minutes. Most importantly, while going through the buying process, Ty was reassuring and helpful, he gave me advice, not always which would financially benefit the dealership but ultimately, was key for me buy the car from Nelson over any local Memphis dealership.

Zackery d huron

7 de oct. de 2016

the people here truly care about whats best for you're situation Jana Williams was extremely nice. even though i made her get a car from Antioch and bring it ti cool springs. in the end i will tell anyone looking for a new or used car to come here

Alexis

6 de oct. de 2016

The experience at Nelson Mazda of coolsprings was superb. Everything was quick and easy. They explained everything about the car and financing to a T. I felt I got the best deal and amazing customer service from each staff member. They were very patient and wonderful with my children as well. Best car buying experience yet.

Rachel614

6 de oct. de 2016

Ty and Matt were wonderful! Ty had a vehicle pulled around and ready for me to test drive when I got there! Test drive was simple and went through many different areas, allowing me really test all aspects of the car! They were very patient with me, being a first time car buyer, and made sure to explain everything in detail so I would feel comfortable! Overall a fantastic experience and I would recommend them to anyone wanting to have a superior car buying experience!

ShaunL40

5 de oct. de 2016

My car buying experience at Nelson Mazda in Cool Springs was the most enjoyable it could have been. I called and explained to them that I only have one day a week with my wife, and we have to crazy toddlers. Justin Galloway got everything set up for us over the phone. we showed up, picked out a vehicle, and I entertained our children (by the way they have a separate playroom for the children equipped with toys and movies!) while my wife signed papers. we were there about 1hr and 45 min. That is what car buying should be like. People wouldn't be so weary about "car dealerships" if they all treated their customers like they do there. We couldn't be happier with our car either. Thank you from the Landers family!

Tennesse fan from florida

3 de oct. de 2016

Was in this state and had a car accident and decided to trade in car instead of fix it. They had me in and out with new car in 2 hours or so.

Laurenp

3 de oct. de 2016

Very friendly team who is very knowledgeable about every product. Test drive route was also great and gave you great driving scenes in a short period of time. Definitely recommends to anyone buying a new vehicle!

DianeF

30 de sep. de 2016

Stopped in Tuesday morning to drop my car off off for a scheduled service; oil change, tire rotation, etc. While waiting for their driver to give me a ride to work, the tech came out and said my car would be finished in 5 minutes! They were done before I even left! I have total confidence in the Cool Springs Mazda dealership and their service! This is my second car from Mazda, and I couldn't be happier with my car or the service I receive!

stuffedcrustpizza

30 de sep. de 2016

Manuel, Cody, and Ron at Nelson Mazda Cool Springs really hooked me up in a pinch. Just a week prior I was in an accident and was looking at a totaled vehicle. Not only did they help me get a great value for the salvage of my old car, they also helped me through the process of buying a replacement, worked with me on a down payment, and got me financed all within a short timespan. I'm grateful for all their help and really see how everyone works as a team to get the best value! Go see for yourself!

service people

30 de sep. de 2016

I was thankful they were able to take me earlier than my appt. that was for 2:00 pm since my first appt. got finished earlier. this way I was able to get to my next appt.on time thans very much and thanks for my car wash,and for coupon on the net. for the oil. thanks again Rosa

Kandis

29 de sep. de 2016

The Buick Enclave has been my dream car since 2011, when I drove a rental for 3 weeks on a work assignment. It was love at first drive. I recently took a friends car into a dealership for service and saw one on the used lot. Curiousity took over and I inquired. I knew what I could afford and it didn't take long to determine it was not doable. That was OK because there were just some things about it that I wasn't thrilled with. However, I had the fever!! I looked online and found a beauty at Nelson Mazda. The color I love, extra clean vehicle and best of all, a lot less money! SAME YEAR. The team was great to work with! Overnight I was driving THE DREAM. and without haggle, at the price I could afford. Yes I would definitely recommend Nelson Mazda. And if your wondering why the Enclave? Drive one! It's a sweet ride! Quiet and as confortable as your big recliner.

Ryan Johns

26 de sep. de 2016

The staff over at Nelson were nothing but reasonable and willing to go above and beyond to assist in getting exactly what I wanted. Cody and Collin were straight forward, kind, and had very good customer service. I was very pleased.

daviosoft

25 de sep. de 2016

Bought a CX-5 from Ty Johnson. No pressure here, just trying to find the right car for the buyer. Took a little long to get the car I wanted, but when it arrived, I got the 5-star treatment! Everything was carefully explained and overall a great buying experience

TN man that loves to drive

24 de sep. de 2016

Nice facility and very friendly staff. Mazda makes a great car (this is my second).

Dtumdr

24 de sep. de 2016

I purchased a previously owned M3. Colin and landis were great. They brought the car, in immaculate condition, to my girlfriends house to surprise her. They placed a big red bow on it. Truly outstanding dealership and guys

MichaelandJana

23 de sep. de 2016

Colin, Justin and the entire dealership gave us a new perspective on car buying. It wasn't about haggling. It was about service. They served our family with a great car at a fair price and a fun experience.

charlie and sharon

23 de sep. de 2016

First let me say, I hate going to a car lot and being treated like I am a nobody. However, after going to Nelson Mazda I have a whole different feeling about car buying.Our sales person was Justin Galloway, His supervisor was Patrick Robertson. We could not have been treated any better. The next time we go to buy a car we will forget about going close to home and drive the 3 hour trip to Nelson Mazda.

CJ

21 de sep. de 2016

Yesterday I brought my 2016 Mazda3 in for its first (5000 mi) service. While it was just a simple oil change and tire rotation, it was so painless, I hardly felt as if I'd been to a car dealership sales department! I think that's why I had to give them 5 stars. I scheduled the appointment online, went, read my book for 35 minutes (less than the 45 they said it probably would be), and then it was done. Easy checkout, see ya later...!

theRedjaguar21

19 de sep. de 2016

Nelson Mazda of Cool Springs treated me like extended family, efficiently handled all business pertaining to my purchase, and were very considerate to my preferences regarding purchasing a new vehicle.

Violet

19 de sep. de 2016

The salesperson we worked with, Ty Johnson, was excellent...very helpful and informative and patient and accommodating. We nefer felt hassled or ignored and everyne went out of their way to get us the car we wanted.

MarkH

18 de sep. de 2016

I've never been a fan of buying used vehicles. The negotiating process and the numbers game can be exhausting. I found Nelson Mazda to be very organized, professional, easy to understand, and a no nonsense type of dealership. The sales reps were knowledgeable and helpful. They were patient to explain how the vehicle worked and were up front with everything, nothing to hide. No issues with me taking the vehicle to my personal mechanic. Overall, it was a stress free process, no headaches and a dealership that bases it's reputation on honesty and backing up what they say they are going to do. Very pleased with the vehicle and very pleased with the dealership!

CX5twa

17 de sep. de 2016

We have been thinking of trading-up to the CX-5 from our Mazda 3 for a while. We finally decided to go ahead and Ty Johnson made it a stress free experience. Thanks!

heyohaley

12 de sep. de 2016

The folks over at Nelson Mazda Cool Springs are very professional and courteous. I got the sense that they truly do care about their customers, and want them to find the car that is right for them, even if it ends up not being a mazda. I never once felt pressured or cornered into the typical "car dealer spiel" and I greatly appreciated that as this was my first time buying a new car. When I made the decision to purchase a Mazda6, the process went very smoothly and efficiently. They worked very well with my bank and made the process quick and painless. Colin Walls is the associate I worked with, and he did a wonderful job! He is very knowledgeable about the inventory and was very professional. You could tell that he truly enjoys his job, and he was great to work with! If you are looking for a new car and haven't considered a mazda yet, please give this dealership a try! They are amazing!

SDHRDH17

12 de sep. de 2016

I bought a new Mazda 3 here, and the staff was extremely helpful from the start, they were well knowledgable, and straight forward with information.

cookbill

10 de sep. de 2016

The dealership was very busy but at least 3 team members stopped to help. Very good customer service. Ty Johnson was our Product Specialist and was very easy to talk to and feel comfortable with.

Jess B.

3 de sep. de 2016

I bought my brand new Mazda 3 Hatchback in March 2016. I owed a used one serveral years ago but only had it for a year before I was in an accident that totaled it. When I made the decision to purchase a new vehicle, I knew I wanted another Mazda. I was nervous about the whole car buying experience and being pushed into spending additional money that wasn't necessary for warranties I didn't need and fees that weren't legitimate. My experience was the complete opposite at the Cool Springs Mazda dealership. Their staff was so friendly, open and honest. They made sure I was informed about everything I needed to know and answered all of my questions without hesitation. They got me a fair dollar amount on my trade and the financing was a breeze. They offered me an extra warranty that was only going to cost me an extra 40 cents month, so I added it, thinking I would probably never use it or have an issue that was covered. After turning just 3,000 miles, I hit a piece of metal that put a 4 inch long gash in the tread if my tire (didn't know what caused the flat at the time). I called the dealership and took my car in after changing the tire myself (not knowing that warranty I bought covered towing to the nearest dealership for free!). They told me to bring it in. They called after finding the problem and said they could not fix my tire unfortunately, but the good news is that warrant I bought covered the damage. As in, they put a brand new tire on my car, for FREE! Not even a charge for labor, no deductible or anything. I was in shock. It gets better though; the warranty isn't a "get one tire for free and that's all" deal. If this same exact scenario happens again, they replace it again! No one offers warranty service like that. It covers so much more too. I just turned 5,000 miles and got it serviced for the first time. The service was just as awesome. In and out in less than 30 minutes on a Saturday! They even wash your car for free when you get it serviced. I was concerned the cost of service at a dealership would be expensive but it wasn't; the price was very affordable. I continue to be impressed and amazed by this dealership and its staff. I've not had one bad experience and I honesty don't anticipate one. I feel like the entire staff is my family. They remember my name. When I took my car in to get the oil changed, Pete was at the service counter. As soon as he saw me, he said, "well did you hit another piece of meta or something?" and laughed. It had been 2 months since I was there last and remembered me just by seeing my face, not my name or my car. That kind of service makes you feel special. I would be remiss if I didn't mention Alyssa, who took me on the test drive and helped me every step of the way on day 1. She has been so helpful and has become a friend. She gave me her number that first day and said I could call or text her with any questions. Which I do every time I have one. She always helps me, even when she is on vacation! Above and beyond all of my expectations. I'm only 6,000 miles into this journey with my new Mazda, but I have been so impressed I can't see me purchasing anything else from any other dealership in the future. If you have never bought a new car and are hesitant about the process - go see these people at Cool Springs Mazda. I imagine all of their cars are just as awesome as mine; but I highly recommend the Mazda 3 Hatchback GTS. I love mine!!! It's so sporty and yet still fuel efficient. The interior is so nice and the exterior is equally as sharp. It looks like it's moving sitting still. And the car is SO smart. It does so much. My friends who have been in it with me are most amazed by the headlights that move as you round a bend to se into the curve better! Fully loaded and well under $30k. An exceptional value.

Happy Buyer

1 de sep. de 2016

Working with Nelson Mazda was the easiest car buying experience I have ever had. I was traveling for work that week and they worked the deal out with me over the phone and email and were understanding and accommodating of my schedule. I could not be happier with my car or the deal that I got. These guys are professionals in every sense of the word. I won't hesitate to give them my business again.

Woodl9588

31 de ago. de 2016

I came into the dealership very hesitant about getting a new car. I was actually there getting repairs on my old car, so I decided to talk with Collin to see what deals were going on. He took me on a test drive and I fell in love with the new Mazda 3. He got me a wonderful deal, way better than I thought possible. He was patient, attentive, and very a down to earth guy. He would look into things for me without question, and just went above and beyond. I would recommend him to anyone!

Mike

31 de ago. de 2016

Super satisfied with everyone at Cool Springs Nelson Mazda.

Nina M Carter

30 de ago. de 2016

Going into my first time car buying experience, I was a little nervous that my sales rep would be pushy and try to convince me to buy something that I didn't necessarily want or need. My experience at Nelson Mazda was far from what I was expecting. From start to finish, Ty Johnson was a pleasure to work with. This is my first brand new car and I couldn't be more happy with my purchase. Thank you to Ty and the Nelson Mazda staff for being so great to work with. I highly recommend Ty Johnson to anyone who's looking to being their search for a new car.

Alexa

30 de ago. de 2016

Everything about my experience here was great. I wasn't even planning on buying the car the day I came in (I was going to wait another month), but it was so straightforward that I decided to go ahead and purchase. All the staff was easy to work with and extremely helpful!

JFarrow

29 de ago. de 2016

From start to finish my experience with Nelson Mazda was outstanding!!! Thank you Devin, Ron, Matt and of course Chad!!! I would recommend anyone who needs their car serviced to go to Nelson Mazda!! I have been a loyal customer for over 5 years!!!

Ender_Wiggin

25 de ago. de 2016

Ty and Cassie helped me pick out and purchase the very first brand new car I have ever owned and I left feeling very good about the car, the people and my experience with Nelson Mazda

CC & TJ

24 de ago. de 2016

We had the best experience, ever, whileworking with Colin Walls at Nelxon Mazda. He is so knowledgeable about every aspect of the CX-9 that we were interested in AND PURCHASED. Everyone there made us feel welcome and at home. Colin was so helpful and worked with us at our own pace. He wanted us to be happy AND WE ARE!!! Do not go anywhere else. Nelson Mazda is the PLACE and Colin is the sales person.CC & TJ

CLM

24 de ago. de 2016

Our experience was excellent. Great step-by-step explanations with just enough details. Worked within our budget and was very understanding of our needs and limitations.

Jerry Stang

24 de ago. de 2016

Came in for an oil change and a rattling sound when driving the car. The service was exceptional. My service advisor Pete L. went above and beyond to address my problem. Once the oil was changed, he got me and we went for a test drive to see what was going on. His insight was instrumental in resolving the issue. Pete is definitely a credit to the Nelson Mazda organization and a reason I will continue to go to Nelson Mazda for all my automotive needs.

Jennie

23 de ago. de 2016

I had a week to car shop in the Franklin/Cool Springs area. It was down to a Honda Civic and a Mazda 3, based on my research for a compact car. I walked into Nelson Mazda expecting the typical whole high pressure buy today guilt trip regret mind game play yada yada, but was genuinely surprised by the courteous no pressure environment. Justin greeted my parents and I in the lot. He was friendly, professional, and informative about the Mazda 3. The test drive was comprehensive getting the feel of the car, one of my favorite parts in the car buying experience with Nelson Mazda. Other favorite part was finally getting my new car! Negotiation process and pricing were fair and spot on. It was raining when I went to pick up my car with a wait due to the Saturday busyness. However, it didn't faze me since folks did acknowledge and apologized for the delay, which was totally understandable. Overall, I'm happy with my Mazda 3 and highly recommend this dealership!

swsman

23 de ago. de 2016

I had been looking for a new vehicle both on line and at dealerships for a couple of months. It was surprising how little some sales people knew about their cars, That was not the case with Justin at Nelson Mazda in Cool Springs. Justin knew everything about the CX-9! Bought it the same day I test drove it. Too, most of the time while searching on line you will see one price and when you get to the dealership that car is no where to be found. Nelson pricing was spot on.

John & Joan C

22 de ago. de 2016

Excellent service from all involved. Made the car buying process a positive experience. Quick and thorough!! Special thanks to product specialist Ty Johnson .

tbommarito

21 de ago. de 2016

The staff at Nelson Mazda are all absolutely incredible and so helpful! Ty was my salesman and he helped me find the perfect car that met all of my needs! He really listened to what I wanted and found me something that made no compromises! Everyone was attentive, genuine, and honest! This experience was a night and day difference from my previous experiences with car dealerships! Matt helped with the financial side of everything and he was absolutely great the whole time and was even able to help me get a better deal on my car. Everyone listened to what I needed and helped me get something that met every need! I would recommend Nelson Mazda to everyone! Go see Ty! He will help you out!

FDR123

13 de ago. de 2016

When I stepped into Nelson Mazda Cool Springs I had been to several dealers already, including Nelson at Antioch. I was not expecting much out of the visit given my previous experiences, from being constantly hassled by sales representatives to not been taken care at all. I was gladly surprised to discover how different it turned out to be. Alyssa was kind and she promptly let me know of all the options regarding the vehicle I was interested. She and Patrick worked out through several simulations to give me the best leasing option, being honest, upfront and not pushing at all, letting my wife and I to decide. When it finally came the time to make the deal, they were really good at walking us through the process in a timely manner. Matt clearly explained to us all the conditions and clauses when signing off and he made sure we understood the whole thing. Summarizing, I could not be more satisfied with my experience at this dealer, totally recommended!

G Patten

12 de ago. de 2016

Great Service and wonderful Sales Dept. I bought and own two from Nelson Mazda...

oogbre

11 de ago. de 2016

I can't say enough how amazing our experience with Nelson Mazda, especially Colin Walls, has been. My husband and I were in the market for a new vehicle because a tree fell on and totaled my beloved 2000 Rodeo. Instead of being excited about a new car, I was anxious and a little bit sad. In addition, my husband had extensive shoulder surgery right before our purchase. Colin was super patient, positive and knowledgeable. He went above and beyond in his communication with us (He texted!!) but more importantly, made sure we were purchasing a vehicle that was right for us. Instead of leaving the dealership feeling like we'd been manipulated into our choice, we left feeling like we had a new friend.

parkerdeal

10 de ago. de 2016

My wife and I worked with Alyssa Bruce and she was more than helpful. This was our first car lease/purchase experience (besides buying on Craigslist in the past) - the price was great and everyone's attitude was phenomenal!

The Deals

10 de ago. de 2016

When my husband's car broke down on us unexpectedly, we knew we would have to act fast in finding a new vehicle. We both work full-time, so operating out of only one was not an option. We went to one other dealership before going to Mazda, and there was just no comparison or competition between the two. Our experience at Mazda was such a wonderful change after our time at the first location. Everyone was so kind and encouraging, and we never felt worried that we would leave without a car that we loved and could afford. We walked in hopeful, and left the very same day with a brand new car!

Krista9

10 de ago. de 2016

When I arrived for my test drive, I was met and worked with Alyssa Bruce a Product Specialist. First, we sat down and discussed what my priorities, must haves, and nice to haves were. We test drove the model, trim level, transmission I wanted and I loved the car. They did not have the color I wanted, so they called around to make sure they could find the color...they found it! The great thing is, there was no pressure, just test drive and information. Once I made the decision that I wanted the car is when they jumped into action to find the exact car I wanted. No haggling, and I got a great price. Highly recommend.

chernandez0025

6 de ago. de 2016

When me, my wife, and my crazy toddlers first arrived we were approached by Cody Schomber, who at first seemed to be like any other salesmen, "there to help you. sink into debt." Cody gave his spiel on how he's there for us, there for yada yada, of course I wasn't listening cause I've heard it all before. Once the spiel was done, that was it. Cody didn't talk about anything other then, "what's you're preference?" "does this one suit you?" "want to drive the other one to compare?" "can I run some numbers" "I'll run an assortment of numbers just to give options." Cody was the real deal, trying to touch base on every option, seeing as we were a little iffy on how we could purchase our dream SUV with the anchor of a car we owed a bit on. Cody and the finance team ran every number I asked and couldn't be more helpful. There was at no time any pressure whatsoever. I couldn't believe it. Once he printed out numbers he'd hand them to me, tell me to discuss it with my wife, say a funny quip to my kids, and exit. After a few hours of looking, running numbers, we were out and about in our incredible Grand Touring CX9. My wife and I couldn't fathom how easy that went. There was absolutely no haggling since the prices were at KBB's lowest, and THANK GOD we didn't have to deal with normal car dealer extras like, "Paint protecting coat" "interior protectant coat" and "transfer fee" for God knows what. All that was on the sales ticket was, "Car, Tags, License, and Tax." The whole team had such a relaxed vibe, no pressure, just there to make what we needed work, and they did. While in Nashville, or nearby, I won't go anywhere else, Cody and his team that day displayed true customer service. Save yourself the high blood pressure and go to Nelson Mazda, everywhere else seems to be on pins and needles. Nelsons business model has it right.

bill2243

4 de ago. de 2016

Just an all-around good experience. Ty Johnson listened carefully to my priorities and never pressured me me to buy a certain vehicle or buy that day. When they didn't have the car on the lot that I was seriously interested in, they had the car available the next morning. Ty was always professional and courteous and walked my wife and me through the paperwork carefully and conscientiously. We also interacted with Matt Ryan and Patrick Robertson and both were helpful and supportive. I feel comfortable in recommending Nelson Mazda at Cool Springs to prospective buyers.

Kate

1 de ago. de 2016

We purchased a car from Nelson Mazda Cool Springs, and could not have had a better experience. They took the time to understand both what we wanted and needed in a car and LISTENED to what we were willing to spend on a new automobile. None of the back-and-forth CRAZY that happens at other dealerships. No one looks forward to car "shopping", but Brandon, Chad and the entire team made it both educational and (dare I say) fun! No doubt we will buy all of our cars from Nelson Mazda Cool Springs.

YSato2010

1 de ago. de 2016

Nothing is perfect. Even though there was some hiccups during my purchasing experience at Nelson, they did everything to make it better. I can see and feel that the staff at Nelson really listened and took their customers reviews and comments seriously. As a customer I will certainly come back and recommend this place to others. As someone who been to a lot of dealers this was the best, and will continue to be even better. Thank you Nelson Mazda for your service.

Samson

26 de jul. de 2016

The product specialist Justin Galloway and manager Patrick Robertson were the best. They came across very genuine and welcoming, like I wasn't just a walking wallet. They wanted me to have a car they truly believed in. They were not pushy or sleazy and made the whole buying experience, even the negotiation, the best I ever had. Highly recommend these guys.

SusanTN

25 de jul. de 2016

Just purchased a used car from Nelson Mazda-Cool Springs this past weekend. Everyone we spoke to was friendly, helpful and professional. We looked at two cars we had spotted on the internet and then test drove one of the vehicles. This was a very positive buying experience and everything went very smoothly. I would recommend Nelson Mazda-Cool Springs to anyone shopping for a new or used vehicle.

Shelley Richardson

25 de jul. de 2016

Love the dealership and their business model. No pressure, no sleazy sales people and just an overall welcoming and friendliness when you walk in. Cody Schomber is absolutely amazing. He is extremely patient and has an extensive knowledge of all of the vehichles. I am a very particular person and he really worked hard to try a good fit for me. Patrick Robertson went way above and beyond as well and I was so impressed. Patrick is a great guy as well. I would HIGHLY recommend Nelson Mazda for a new or used car. You won't find a single place in this area that will treat you like a friend.

Nathan

18 de jul. de 2016

Justin delivered great product knowledge and put my wife and I in the car we really needed. Justin was straight forward and spoke to us like people and wasn't trying to just make a sale. Everyone else including Chad and Matt were extremely helpful and worked to meet our needs. I cannot recommend this group enough! We are very excited to be in the Mazda family now!

Kristen Beal

18 de jul. de 2016

Colin Wallis is the master at helping find a car within your budget that meets all your needs. I'm so happy with the car I chose and I can't wait to drive it for many more years to come. You guys should give him a raise!

Marysmom

17 de jul. de 2016

I can not recommend this business any higher, out of all the dealerships I have ever been to, this one is the best. They are honest and desire to help you find a vehicle to fit your needs, not their pocket. High quality vehicles, service, plus very friendly staff, I couldn't recommend them any higher! Thank you Ty for all your help!! I love my new car!!!

Amy

16 de jul. de 2016

I was nervous about buying my first brand new car in fifteen years. Justin immediately put me at ease, and did a quick assessment of my priorities in purchasing a new car. This wasn't just for show; he remembered what I said and followed through. He was very patient with me, and answered all my "dumb" questions about the new features I wasn't familiar with, very clearly and without being patronizing. I was introduced to at least three other employees, and they were all very friendly. Justin was professional and easy to talk to. He showed a keen awareness that people do not want to spend any more time in the process than necessary.

Maggie812

15 de jul. de 2016

Like most people I always dread the car buying process. Read a thousand reviews, compare prices and amenities, in the end you are so confused! I narrowed my search down to two vehicles, the Mazda CX-5 and a Hyundai Tuscon. After driving them both I opted for the Mazda, it had a few less bells and whistles but the way the car handled impressed me and the warranty is hard to beat. The guys at Nelson Mazda in Cool springs were fantastic (shout out to Patrick, Ronald and Matt!) I never felt intimated and they sat with me for over 2 hours going over every feature of the car, maintenance, financing, locating the car in the color and option package I wanted, etc... Absolutely NO hard sell and after I made the decision to purchase they gave me a demo until mine could be brought in. When I picked up my car today they helped me set up everything and had already programmed in my favorite radio stations! Great place to do business.

smelcer, doris

14 de jul. de 2016

I came in looking to trade my 2013 Mazda 3. my credit is not so great. Collin, Nick, Patrick, and Matt were all exceptional. they made sure I left in a new 2016 Mazda 6. which I love by the way.

Happyinthegrove

12 de jul. de 2016

Great sales staff and management. Justin and Patrick were both nothing less than super to work with. Dealership honors their word and wants to get their customers in the vehicle that fits them.

Russell s

11 de jul. de 2016

Very friendly and personable service. This is the second car we have purchased here. They have become our first place to look when we are car shopping.

Lisa Grau

11 de jul. de 2016

When I finally narrowed my new car search to either a Mazda or a Toyota, I came to Nelson Mazda to test drive their product. They happened to have a slightly used Toyota Rav4 and, trying to be frugal and please my husband, I bought the car. The next day I returned it and bought a Mazda CX-9. Don't get me wrong, the Rav4 was a great car, just not for me. The CX-9 is AWESOME!! My dream car! And the whole experience with Nelson Mazda was easy and fun. My salesperson was Ty, a super nice guy, very knowledgable and extremely patient. The money guy was Matt and he was fast yet also helpful and nice to deal with. The whole team was a pleasure to work with and I would recommend this dealership highly to anyone!

Russell0721

10 de jul. de 2016

We worked with Brandon Chatfiled and Chad Custer on trading our Honda for a used Volvo. Great experience from our contact with them before arriving at the dealership until we drove away with the car we wanted. We would highly recommend this dealership to anyone looking to buy a car.

Lauren Bates

9 de jul. de 2016

This was my first car buying experience and it couldn't have gone any better! Colin was very helpful throughout the whole process. He went above and beyond to make sure all of my questions were answered and he made sure I got the car I wanted and stayed within my monthly price range! Everyone at the dealership made the process extremely easy since they took care of all the paperwork. If you are planning on purchasing a new car go to Nelson Mazda and ask for Colin!

averytolar

9 de jul. de 2016

I really appreciate the lack of high-pressure sales tactics and also the very reasonable pricing model, along with the transparency about the entire process.

HappyCX5owner

8 de jul. de 2016

My husband and I were trying to decide between a Mazda CX-5 and a Toyota RAV4. The RAV4 offered a hybrid that got a little better gas mileage than the Mazda, so we thought that was the way to go. The original sales person we worked with at Beaman Toyota in Nashville, Tennessee was nice, but we had some miscommunication with the manager before the deal was finished. He was rude, and hateful instead of just apologizing about his misunderstanding. We left there and went to Nelson Mazda in Cool Springs/Franklin, Tennessee the very next day. The sales person, Cassie McCabe, was wonderful very helpful and answered every question we had and was very nice to work with. I will never deal with a Beaman Automotive dealership again. We left Nelson Mazda with our beautiful new CX5 just about an hour and a half or so after we first walked into the dealership. It was an excellent experience in every way. They seemed truly thankful for our business. And we were glad we decided to do business with them. I highly recommend both the CX5 and the Nelson Mazda dealership!!!!

sopphiaJ

4 de jul. de 2016

Sales person Brandon Westor was very helpful, very patient. I appreciate that the sales people are on salary so they seem to enjoy selling cars. This dealership also took me on a great test drive, Brandon also invited me to drive it further if needed. This is the first dealership I went to in a long time that didn't have the gas tank down to empty! Brandon answered all my questions on the car, it was a used Mazda that just came in so explained the detailing. I had a few concerns and the mechnics checked them and fixed without charging me more. They installed a new clutch in the auto also to ensure safety, I drove it before the new clutch and some lots would have left it. Brandon also gave me technical information about the car which I appreciated. They actually gave me the clutch without cost because I already had decided to purchase the car, then they found it needed a clutch the honored the price they advertised. Down the street at another car lot I was told I could not get a quality auto for under $10k, with lowever miles. . . I did at this dealership.I met several staff members, all were courteous and helpful.

DLGE

1 de jul. de 2016

I had not purchased a car in over 20 years. The fear I had in going to a car lot was very overwhelming. From the time I enter the building until my exit the staff and atmosphere at Mazda Cool Spring was overwhelming. The respect, friendliness and most importantly professionalism the staff showed me was 5 star service. I am encouraging everyone looking for quality car, manageable payments and professional service to go to Mazda Cool Springs ONLY!

Myparadog

27 de jun. de 2016

I was looking at the mazda 3. I inquired about one of the cars and got an answer back quickly. I did not buy from them but they were willing to answer any questions I had about the cars I was looking at.

Brooke Henry

27 de jun. de 2016

It was long past time for us to get a new car, and Mazda was not something originally on our radar. However, we heard great things about the dealership itself, as well as the people you deal with there, and decided to go out and check it out. We were SO impressed from the moment we walked in. We were not swarmed by commission based people who want nothing more than to get me into a car we can't afford. We were introduced to Cassie McCabe who deserves her own review as she was absolutely amazing! Cassie asked us where we want to fall payment wise, and she went to WORK! Daniel, (Finance) and Patrick (Sales Manager)- also amazing!! Every member of management made their way to us at some point during our visit to introduce themselves and let us know they are there if we have any questions. SUCH a different experience from other lots we had visited. Between the way we were treated, and the overall experience at the dealership, we left there with a 2016 Mazda 3- and we are happy as happy could be with it. LOVE IT! Any dealership that runs on non commissioned sales people, and is closed on Sunday's so that their employees can be with their families has my respect. I would like to give extra commendations to Cassie. Our deal took several hours (not Nelson's fault- ours), and by the time we got out of there, the lot was closed. Cassie had done her job. Car sold- time to go home. But Cassie didn't do that. Instead, she stayed (in the pouring down rain mind you), and got in my car with me and helped me program my phone and Bluetooth, explained all of the little options and features, etc. Cassie did not have to do that. She chose to- and to me, that speaks volumes!! On top of all of that, I have lifetime power train warranty, and 6 years, 120k miles bumper to bumper. When my 12 year old starts driving, I will be able to put her in a car that is still in great condition, and under warranty! What a relief that is!!! Nelson Mazda is now my official dealer of choice, and I would recommend them to anyone, any time.

Redchickn

24 de jun. de 2016

I searched several months using multiple car finder web sites to find a 2012 Toyota Tundra. My initial contact was Cody and my assumption was he would be one of several folks I would deal with through the buying process. However, he was the only contact - in addition, he was a rock star! His customer service was exactly how it should be - great follow-up, NO pressure, and very open with the condition. Since it was an internet purchase & the vehicle was out of state, he went above and beyond to take videos of it running, to share any scratches, and additional features as if I were on the lot. vehicle was delivered as advertised - detailed & with a full tank of gas. Wonderful experience!!

Mr. Bill

24 de jun. de 2016

I have been very pleased with this dealership. My purchasing experience was exceptional, and now that I have had the car in for routine maintenance I can report that the maintenance experience is exceptional also.

Tiger

24 de jun. de 2016

If you want a no haggle car buying experience, go to Nelson.The staff was most courteous, allowed as much time as was needed to purchase the best vehicle for our needs and our budget.Thank you :Ty Patrick Matt

Munkieman

23 de jun. de 2016

My husband and I went in expecting to have to deal with someone who was more concerned with their own pockets than our needs, but at Nelson Mazda of Cool Springs the sales people don't work on commission. I had already researched at home what I wanted and knew that it had one in stock. We were helped by Colin Walls, who was easy to talk to and very reasonable about what I wanted. He made sure that we were able to stay within our monthly price range and have a good financing rate. Over all I was extremely satisfied and I don't feel like I need to second guess my decision. Thank you Colin for making this so easy!

LAN2016

21 de jun. de 2016

Excellent service! Overall experience was extremely pleasant; Colin was knowledgeable about the product and the financing options. He was great to work with! Finance Team was also a pleasure to work with - this is my second purchase and each time it has been a very pleasant experience.

bpg

19 de jun. de 2016

I purchased a new Mazda 3. They did a very good job of finding me the car I wanted and at an excellent price. They were able to work with me on price and financing. They were also very knowledgeable regarding their vehicles. Recommended.

MaxdaMan

17 de jun. de 2016

Their genuine conversation and customer care is indicative through their hospitality and communication throughout your timeframe of waiting for your car to be services. They don't shove 20 recommendations down your throat telling you what you need to do right now.

shortstop43

15 de jun. de 2016

Treated with true professionalism, very courteous and delivered on all of the promises without question. The best car buying experience in my 55 years of car buying. I have made this team my one stop shopping location for all my car needs and that includes service on all my families vehiclessome of which are not mazda. The folks at Nelson (including service) at Cool Springs location are second to none in sales and service.

bernie

15 de jun. de 2016

My wife and I just purchased a new CX-5 and found the process to be stress free. The sales staff was professional, knowledgeable and more like an ally than an adversary. I would not hesitate to recommend Nelson Mazda to my friends.

WDrape

13 de jun. de 2016

I just bought my new Mazda CX 5 and I love it!! Ty Johnson was my Product Specialist. He was professional from the moment I met him until I drove out of the lot with my new vehicle. I initially became interested in purchasing a Mazda last year but decided to wait until I was in a better financial shape. Ty presented me with all available options; gave me the opportunity to test drivve the CX-5 without pressuring me to purchase when I wasn't ready and followed up periodically. As a result I am driving my vehicle and can say my experience with Ty and the Cool Springs dealership was a positive one, and I would recommend Ty and this dealership and the staff to anyone looking for a new Mazda.

blakeblake

13 de jun. de 2016

I had been looking for a car for quite a while that would fit my budget, and found a used Nissan Altima at Nelson Mazda. I had first called and was later put in touch with Landis who gave me a great once over of the specs, offered advice for upkeep, and gave me honest answers on the condition of the car (which was great condition by the way). I decided to go in and met both Landis and Ty. Both are great guys, very open, very straight forward with information for new buyers. Ty gave me all the information on the car that I had asked for in order to ensure I was comfortable with what I was seeing regarding the condition of the car. After looking under the hood, walking around the car, we hopped in, got gas, and took it around a track for some fun. Go in the daytime when it's sunny, there's a hill that you'll go down that has an absolutely gorgeous scenery. During the ride Ty and I had a great conversation and some good laughs, and putting the car through its paces I knew I found the car I needed as my next ride.Matt took me through extra options for warranty repair, and although I declined the options, he gave me a thorough review of what was available and was very cool about it.Bottom line: It didn't matter that it was a used car, they treated it like it was new off the shelf, and treated me like I was one of their own. They understand that car buying is very stressful and they'll do everything they can to make it as smooth a process as possible.

mollys123

13 de jun. de 2016

I went to Nelson Mazda to purchase my first car, and I would recommend it to anyone else interested in doing the same. After doing some in depth research online, I pretty much knew what type of car I was interested in purchasing before I arrived. Upon my arrival, an employee greeted me before I even entered the building and assisted me immediately with finding the car that I had researched - which made my decision even easier. I test drove a CX-5, fell in love just as I knew I would, but insisted to test drive a car at another dealership just to be certain. Not only did the car at the other dealership fall short, the customer service did as well. So, I went back to Nelson Mazda the same day to strike a deal. Though they did not have the color I wanted on the lot, they stayed with me even after closing to ensure that the car I wanted would be delivered by morning. Not only was my car available the next day, when I showed up to sign the dotted line, Nelson had taken care of the vehicle so that I could drive it home.The CX-5 is an above satisfactory vehicle for my needs, but I had done enough research to know that beforehand. It was my personal experience at Nelson Mazda that blew me away with their attention to detail and customer service. Never did I feel that they were trying to pressure me into purchasing something I didn't need, nor did I feel pressured to rush into the purchase at all. Instead, I was listened to, my opinions were considered, and I was provided with the vehicle that I loved with the features that I wanted. I would absolutely recommend Nelson Mazda to anyone in the market for a vehicle. Their inventory is both quality and quantity, but what sets them apart from other dealerships are their employees. Everyone I encountered was friendly and knowledgeable, and for someone in the market to buy their first car, that is exactly what you want.

Daniel

12 de jun. de 2016

The sales person I worked with was knowledgeable but not very personable or pleasant to deal with, so I had a mediocre experience there. Also, about half of the cars that I went there to see turned out to not be available yet.

Amy

12 de jun. de 2016

From the time I stepped onto the lot, I got great service. Ty is professional and friendly. He was able to answer all my questions. The entire process was very streamline and not stressful. I am enjoying my Mazda.

Andy

12 de jun. de 2016

I visited Nelson Mazda looking for a new Mazda6, and the sales team did an excellent job of showing me a couple of options. We went with the Touring model, which is great! It's a beautiful car that drives incredibly smooth and I couldn't be happier with the entire process. We ennjoyed working with Ty, who treated us like friends, and not simply customers. It was a fabulous experience all the way around with Chad and Matt also providing excellent service. I'd recommend this dealership and Mazda vehicles to anyone.

Sgrening

10 de jun. de 2016

I highly reccommend purchasing a car from this dealership. There was no pressure to put me into something I couldn't afford. I already knew what I wanted from browsing the website, but I'm sure this would be true if I was simply browsing the lot. All add-ins and bells and whistles were clearly lined out for me (Gap coverage, warranty, etc) and there was no pressure to choose them as add-ons. They took special care to make sure that the car was perfectly clean before I drove it off the lot, and they were very helpful showing me all the buttons and things. I even got a full tank of gas out of it!

StephenBelk

7 de jun. de 2016

I had an older car that had 213,000 miles on it and I was needing to get something newer that would last me longer so I went to Nelson and was shown a beautiful Mazda 3 by Ty Johnson. He went ahead and determined my trade and financing before looking at vehicles to ensure we wouldn't waste time on something that I couldn't afford. After approval I took a test drive, which was a great test drive route encompassing stop and go traffic, back roads, and interstate, and decided to complete the deal on the car. After that wonderful experience I received a call from Nelson that the financing was causing an issue with the add on of the extended warranty. Instead of saying I wouldn't be able to get it or I would have to pay more Nelson worked it out so that I received more for my trade in order to take care of financing. When they say they stay true to their word they are not lying. It was a refreshing experience to deal with such an amazing dealership and salesman who went way above and beyond to make sure I was well taken care of. They have gained a customer for life!

nciscokid

6 de jun. de 2016

In all of my previous car buying experiences, I don't think I've ever felt that the team was "on my side" or that they really cared WHAT car I was in - only that I spent my money with them. However, the Nelson Mazda Cool Springs Team really flipped those preconceived notions on their heads - from making contact originally and speaking with Lisa, to the shopping process with Cody, and finally closing with Matt in financial - I felt like I was surrounded by people who really wanted to work with me. They didn't pressure me into a package or addition I didn't need or want, and I felt like they cared and had my back. This is where to go if you want superb customer service backing a superior product.

Anlehrer

6 de jun. de 2016

Went in looking for a used car and Brandon was so helpful. I thought we would be there much longer but everyone made it super easy and there we no issues. I really appreciated that and how they treated me! I will continue to go here!

DJS

6 de jun. de 2016

These folks understand quality customer service. They listened to what I said I needed from the start. E-mail's/Texts were timely, polite and informative. They were super busy, but I didn't feel rushed or lost in the shuffle. Service was personalized to my wants and needs. I tend to ask a lot of questions and am cautious on how I approach financing, and they understood where I was coming from and were accommodating. People in general (customers and employees) looked relaxed and happy. Would recommend them to anyone, because based on my experience, I believe they're on top of individualized customer service.I was shopping with a teenager...asked her what she liked about the experience and she said she was thankful for the water and they had great TV shows going.

Theasmith

5 de jun. de 2016

My experience with Mazda in Franklin was hands down the best. From the time I contacted them they never over-did or bugged me as a lot of dealerships do. I was in the middle of a total loss, insurance and all kinds of craziness. They were very understanding and accepting of my timeline during the purchasing process. They really worked as a team to ensure that I got exactly what I wanted with terms and payments that I was comfortable with. Even the test drive was different than any lot that I've been to. They really put customer concerns first. Love Mazda!

jcampebll10

4 de jun. de 2016

Everyone I dealt with at Nelson Mazda in Franklin went above and beyond to help me. I had some issues with my credit score, and they bent over backwards to help me get the rates that worked for me.Best car dealership experience I've ever had!

A Nelson Mazda Fan!

4 de jun. de 2016

My wife and I visited almost every car dealership in Nashville and Franklin. The sales people were absolutely horrible to deal with. They made me not even want to buy a vehicle. I was almost to the point I was just going to ride the bus everyday. However, when we met Alyssa and spoke with her about needs and wants. She truly cared about our purchasing decision. She took the time to work with us and really gave us knowledgeable information about the vehicles. She did not start out the first question like how much money do you have. Like all the other dealerships I dealt with did.She is a true expert at her job. She is really good with people. As a matter of fact my 5 and 7 year old children told me that when they grow up they want to buy a car from Alyssa. Trust me don't shop anywhere else for a vehicle. She is awesome. Everyone we worked with from the General Manager (Manuel) to Matt in finance was excellent to work with. The best car buying experience my wife and I have ever had in our entire lives.There slogan is correct when they say they will make a believer out of you. It is true.They made a believer out of me and my family!

Mike Donnell

1 de jun. de 2016

This dealership was so awesome to work with and really took care of me on my first purchase that I came back within 2 weeks and bought another. Then, my daughter bought one 2 weeks after that. Their used cars are mint! And very competitively priced. Ask for Colin and tell him Mike sent you....

rebekahjoywebb

1 de jun. de 2016

My first car buying experience couldn't have been any better. Not only is the staff at Nelson Mazda Cool Springs wonderful, but we were blessed enough to have Collin guide us through this experience. All it took was a text to him regarding a vehicle I was interested in, and he test drove it and washed it before we even got there. Collin goes above and beyond his call of duty. I have recommended him to everyone who notices my new car. Go see Collin for all of your new car needs at Nelson Mazda Cool Springs!

Brad Moreschi

1 de jun. de 2016

Ty Johnson was wonderful to work with. He made our car buying experience at Nelson Mazda a positive experience. Walked in looking at a used car and walked out with a NEW car ! Easy transaction, no hassle, no pressure. We wife is very pleased with her brand new CX-5. Thanks Ty.Brad & Cathie Moreschi

PMR88

25 de may. de 2016

It was between a Mini Cooper and a Mazda 3, and a lot of my decision came down to the dealership experience. Having had a less than satsifactory experience at Mini of Nashville made my experience at Nelson Mazda even more notable! Lots of car dealerships may say they're all about customer service, but I found Nelson Mazda really "walked the talk"! Ty Johnson was my Product Specialist, as I think they call them -- he was low-key, ready to answer any questions (or find out the answer). I had some numbers I needed/wanted to meet, and he and the dealership made it happen. While not without its hiccups (the car/colour I was told I'd have became unavailable), the whole process was the smoothest I've ever experienced. I was amazed at the lack of high-pressure tactics and their willingness to "make it right." I am looking forward to developing a continuing relationship with this dealership. The car (I've had it a day and a half now) is FANTASTIC, and there was even a woman waiting for her car while I was trying to make up my mind, and she gave them a glowing endorsement! I was made to feel welcome from the minute I walked in the door -- a far cry from the Mini of Nashville experience!

greghagewood

20 de may. de 2016

Our sales person was Ty Johnson, and bottom line he made our car buying experience at Nelson Madza most pleasureable! I never like the process of buying a car but he made it stress free and worked with us in regards to price, and even came in on his day off to let my son test drive the car! That's going above and beyond in my opinion, and because of this extra attention he gave us I will be sure to recommend this dealership and especially this salesperson! Thanks Ty!

Laura1230

11 de may. de 2016

We had an excellent experience while buying our new Mazda3 from Ty. He was one of the most knowledgable sales associates I have ever dealt with at any dealership. He was informative, never pushy, and a genuinely all around nice gentleman to work with. We definitely recommend him and Nelson Mazda in Franklin to anyone looking for a new car, and we will be back for our next vehicle!

new R8 owner

2 de may. de 2016

Nelson Mazda was a great place to buy my vehicle. The salesman and Used car Manager were exceptional. No pressure, factual data, and simply nice guys. I highly recommend the facility.

Happy

30 de abr. de 2016

Ty was super helpful, professional and patient, answering all of my questions. He made sure I understood my new car features and was a joy to work with!

David Barlow

28 de abr. de 2016

The people were friendly and helpful. I did however, have some problems with the interior needing to be cleaned. They cleaned it but the stains came back through in less than a week. We've had it cleaned twice and the stains still exist. Everything mechanical has been great. The outside is very nice. I do think there should have been an offer to purchase seat covers for our car to make the overall appearance match the value of the car, but it was never offered. I would recommend Nelson of Cool Springs but will be telling the story of the stained car seats. I received good customer service (they tried to clean the seats but they were beyond cleaning). Excellent customer service would have been to offer car seat covers to make me a satisfied customer. I would still be bragging on you if you had done that! I feel we paid much too much money for dirty seats.

Cemrisq

28 de abr. de 2016

Bought my first Mazda and can confirm this dealer is different. Cassie McCabe treated me with true professionalism and I strongly recommend this dealer for a smooth, quick purchase.

pinky

26 de abr. de 2016

Nelson Mazda was far ahead of the other Franklin dealerships I visited, I drove all the other choices. Their planned test drive course is the best, the knowledge of Ty Johnson was the best and the help from other staff was excellent. I look forward to dealing with them for the life of my new CX5. Thank you for your help.

Joey Lynn Lawton

25 de abr. de 2016

Yesterday 4/24/16 my husband and I purchased a used vehicle from Nelson. We are returning customers-I'm currently leasing a 2015 Mazda 6 Touring (which is the amazballs). My husband has been driving me BANANAS for the last month, nearly two wanting a truck. "GMC this, Denali that-babe look at this!" We happened to be in Cool Springs getting my rings looked at at Shane Co. We planned to do some shopping at the mall, but we never made it. Nelson had BEAUTIFUL silver Denali on their lot, just sitting there needing a new owner. My husband test drove it, and I'm fairly certain he melted a little into the seat. He fell in love. Patrick, Landis and Chad worked with us, and we said "good-bye to our 2008 Tahoe, and Hello to the Denali." Daniel the finance manager was a trooper through all the paper work and answered all my questions. Everyone there is seriously great. After My leasing experience, I knew that we would do business again with Nelson. We had a wonderful time purchasing our truck and visiting with everyone. We will definitely be back after my lease is up. I highly recommend Nelson for your new car or used needs. They take care of you like family.

Stephen C Oberhousen

24 de abr. de 2016

I purchased a 2015 Mazda 6 Grand Touring on 4/20/16 from Ty Johnson at Nelson. From the minute I walked in, I was greeted warmly and made to feel at home. From the test drive, the trade eval, and the paperwork to purchase the car, everyone was very professional and gave me the sense they were working for what worked best for me. I want to say that Ty is one of the absolute best product specialists I have ever worked with on buying a car. Patrick Robertson the sales manager went out of his way to get me the best deal I could get with my lender. Matt Ryan and Daniel Dooley in Finance made it quick and easy and did not waste a second of my time. Dealer Rater gives a scale of 1-5 but I give everyone at Nelson a perfect 10! Thanks to these guys, I have the best looking Mazda 6 in this area! I will be returning later this year to purchase a Mazda for my wife. Do yourself a favor, when you need a new car, go see Ty Johnson and all the professionals at Nelson. You will be glad you did.

SassySweatpants88

22 de abr. de 2016

This is my first Mazda and I'm really impressed with how high-end it looks on the inside and outside. Before this, my experience with car dealerships had been awful to the point where I ended up just purchasing a car through Carvana last year - just so I didn't have to talk to any car salesmen! (This ended up being a mistake too) Nelson Mazda is unlike any other "car lot" experience I've had, and the entire process was easy and enjoyable, which is the way I think it should be if you are dropping that much money. Colin helped me make an informed decision and made sure that the car I chose was the right one for me. All in all, it was a really great experience.

Customer

21 de abr. de 2016

We have bought several cars from the Nelson Mazda dealership and return because we are impressed with the product specialists and the service department. They're fair, and they listen.This is our first time buying a car at the Franklin dealership, and we were impressed and appreciated Collin Walls' expertise and willingness to find the right car for us.

camicone

19 de abr. de 2016

This is our 4th car purchased from Nelson Mazda and we couldn't be happier with the overall service. Collin Walls was our Mazda product specialist and I would highly recommend him for your next vehicle purchase. Nelson Mazda of Franklin has a great team of people who genuinely care about providing the best service possible. Keep up the great work and thank you!

Forensicsforlife

18 de abr. de 2016

I was pretty nervous about buying my first car, but everyone at Nelson Mazda was super friendly, and a big help in getting me the car that I wanted. They weren't too pushy, and made the process of buying as easy as possible. Collin made sure I had all the information I wanted before I made my final decision, and was really fantastic through the whole thing.

that_guy

18 de abr. de 2016

New to the Mazda family and overjoyed it was Nelson Mazda that took me in. Every experience with them from kicking tires to purchasing to now, my first maintenance, has been nothing but impressive. No pressure, happy people, and a desire that my satisfaction is their number one priority. Could not ask for a single thing to be improved.

Rebecca

18 de abr. de 2016

I had considered purchasing another make / model but once I saw the quality of vehicles and staff, I was sold! I was interested in the MX-5. When I arrived they had both the manual and automatic transmission vehicles ready to go. The test drive was just informative enough so that it took away from the experience of driving. I don't remember asking a single question that couldn't be readily answered by Cody. I was offered and took a second test drive later in the day to make my final decision. They gave me a very fair value for my Jeep trade-in. Pricing on the new vehicle was straightforward. The orientation before I drove off the lot was thorough and I was encouraged to contact Cody later with any questions. I cannot imagine having a better experience than what I encountered at Nelson Mazda. I plan on keeping this vehicle for the long haul but I will recommend them to everyone I know. I am confident that my experience from this point forward will continue to be pleasant. They are just that good!

BNShrumESQ

14 de abr. de 2016

I leased the very first car sold by Nelson Mazda in Cool Springs, a red 2014 Mazda 6, and I've been back every year since. Like so many of the review say, these people really treat you like family and genuinely car about you. My wife and I were looking at the Volkwagon Passat and just drove through the lot before our appointment across the road. As we drove through Matt (then a salesman, now finance manager) flagged us down and insisted we come back and drive the (then) new Mazda 6 before committing. After a less than perfect experience at VW, we did indeed come back and are extremely glad we did. I am in the process of upgrading my lease for a third time TODAY - woohoo! Everybody at the dealership, from Chad (the owner) down to the service people are friendly, courteous and helpful. It is certainly true that great leadership permeates an organization. I could go on and on about them, but you get the idea. If you're considering a Mazda, definitely go see them. Even if you're considering other makes and models, you owe it to yourself to experience the difference. They make car buying fun! Thanks guys and gals!

JC

14 de abr. de 2016

Great experience working with you guys, youre an amazing team and that is reflected in your customer service, very friendly, very professionals. definitely will be recommended with my friends and colleagues

Robert Cawthon

13 de abr. de 2016

Ronald was extremely helpful in helping me select a car. He was easy to work with, didn't press, and had an excellent understanding of the cars he was selling. He made himself available by text or email, and he was very responsive whenever I had a question.

TammyK

13 de abr. de 2016

I went into Nelson Mazda on a rainy day, undecided between a Mazda6 or Mazda CX-5. Ty greeted me at the door and from there on.. my experience was like none-other. Instead of feeling the high-pressure sales tactic of the typical Dealership... I was put at ease and felt comfortable as soon as Ty started talking. He explained to me how they are not commission driven. This allowed him to take the time with me to help me find the perfect fit . I drove both vehicles and was torn between the two. I chose the Mazda6 and then the next day decided I just had to have the Mazda CX-5 instead. This dealership went out of it's way to make that happen for me. I got a GREAT deal on the perfect Mazda CX-5..! I can not say enough about these folks.. They gave me the highest level of integrity, respect, and honesty I have ever experienced in a sales setting. I will do business with them for years to come. Here's to the dealership that finally get's it right! FIVE STARS to Ty Johnson /Nelson Mazda!

Sparkydog1

8 de abr. de 2016

Went in to try out a CX-5 and ended up working with Collin. He was super friendly and easy to work with! I very much appreciated not feeling pressured.

Vi27

6 de abr. de 2016

We came to Nelson Mazda with the intention of asking questions without making any commitments, my husband it's very picky about customer service. After talking with Colin for a few minutes we bought the car! The were very informative and didn't try to push me into a car that I didn't need. Show us different options and didn't try to make buy the most expensive but the one that fit out needs the best.They bought my car (for more than other dealerships were offering) and took car of all the paperwork. The experience here was great and even after buying the car Colin contact us just to make sure that we were happy with the car and know how to use all the functions.If you are planning on getting a new car definitely go talk to Colin :)

Cody

4 de abr. de 2016

These guys were great. We were interested in a truck they had but the purchase price was a little higher than what we wanted to spend. After speaking with a salesman one day about my concern one of the owners called to talk with me about it. We were able to come to a price that worked for us. The whole buying experience was great. The finance guy called numerous banks for us to ensure we got the best interest rate. Would definitely recommend!

Chris

28 de mar. de 2016

Staff was very pleasant, professional, and were not pushy. Worked with Cassie & Manuel. They were able to answer several questions about the used vehicle we were looking at as well as the purchasing process. Communication prior to the visit was also helpful. We don't expect car dealerships to be "gold-plated palaces" but the facilities were very well maintained, clean, relaxing, comfortable and kid-friendly. We eventually purchased a vehicle at another dealer that was closer to what we were looking for. We would definitely recommend Nelson.

qwerty12

25 de mar. de 2016

Staff at Nelson Mazda was kind and very professional. They were willing to work with me and offered a very competitive price for the vehicle I purchased and my trade in. I would recommend checking them out.

GirlFriday

23 de mar. de 2016

I did my research on new vehicles and decided that a Mazda 3 would fit my needs in style, size and price. Colin was very knowledgeable and was incredibly helpful during the process. I was never pressured into the sale, and they all went over and beyond what was expected to make the experience a good one. I will certainly refer my friends to Colin in the future.

MFURTAW

16 de mar. de 2016

Collin Walls is a very friendly individual and easy to work with. He was very knowledgeable with numbers and helping me understand everything I asked. Collin was also very understandable with my price range and never tried to push me into spending more money than what I could afford. It was all a very speedy and easy process.

Shanda

15 de mar. de 2016

I came to the dealership just to look, and not happy that I was having to, and it showed. I came in because I was in an accident that totaled my Mazda earlier in the week. So needless to say, it was an emotional rough week. Collin came and greeted me, not sure if he was going to get yelled at lol. Which was pretty accurate. I asked him if Chad was in since I knew him from the Nashville store. I spoke with both of them and Chad was certain he could get me into a brand new Mazda. I came back the next day and did the awesome test drive route with Collin. Needless to say, I'm officially a Mazda girl. Chad took care of the paperwork, got me all set up and I went home with my new car that day. Collin has gone above and beyond to make sure I am happy! He took the chance of approaching an obvious angry woman! And ended up with a brand new car sale! He took me to drop off my rental car. Showed me how to operate a lot of the computer screen, and has even requested I text him with any questions. I haven't had time for the full delivery of my new car, and today Collin has offered to pick my car up from my work, and put in a full tank of gas and full detail and bring it back by the time I get off work! Thank you both for taking care of me!!! Thank you Collin for getting my car all shiny and new, not that it wasn't already!!!!

David Schlichte

12 de mar. de 2016

My daughter had her car sideswiped a couple of weeks ago. Being it was a 13 year old car with over 120, 000 miles on it, I came down from out of state to help her with getting a upgrade. I first talked to Lisa in internet sales and explained our situation and that I was flying down to help her with a purchase and didn't want to spend a lot of time hassling with pushy car salespersons. We set up a time to come in on Saturday 3/5 and we had told Lisa what she was looking for. We were greeted by Patrick, the sales manager who had us work with Jeremy. He had her look at the cars she expressed interest in, and test drove a 2016 CX-5. After a good long test drive which she put it through the paces, she decided that was the car for her. Jeremy got her a great rate on financing, got an extended warranty on it and we were able to drive it back to her home in Franklin by 3:00 that afternoon. Really professional staff who made her 1st car buying experience a good one. She had looked at a car back up here in my home town a while back (just curious more than anything else), and was called by them for about 6 months. I was impressed by everyone and everything at this dealership, and was sure that she would have been treated the same if she had walked in here by herself.

BRENTL

9 de mar. de 2016

I purchased a used vehicle from Nelson Mazda and I must say the transaction went incredibly well.It was probably the best experience Ive had purchasing a vehicle. Everything was as advertised. I felt very comfortable with my salesman, Colin Walls, and his manager. Colin was fantastic. He was professional, courteous, and completely upfront about everything. He even found a flaw on the car that i missed and had it taken care of before i even showed up to buy the vehicle. I highly recommend Nelson Mazda and be sure to ask for Colin.BRENT L.

RachelL

8 de mar. de 2016

I was not able to buy from Nelson Mazda simply because I'm so picky, but this staff worked to try to get me in the car that was right for me and I am so appreciative. Ty and Patrick were the absolute BEST.I went to test drive a Mazdaspeed 3, and their test drive experience is top notch. They've got a route laid out that gives you the opportunity to experience the car's handling, power, braking...the whole nine. Unfortunately, I realized that the Mazdaspeed 3 wasn't what I wanted, and I respect and appreciate that they didn't try to push any other car that they knew wouldn't be right for me. They tried to help me find the used vehicle I really wanted (a needle-in-a-haystack Subaru), but it just didn't turn up in time before I found a car sitting on a lot in Alabama. I'm sorry I couldn't give Nelson Mazda my business; I certainly would have been happy to reward their friendly, welcoming staff and atmosphere and superb test-driving experience. I will most definitely be recommending Nelson Mazda Cool Springs to anyone I know who's in the market.

Andrea Lucado

2 de mar. de 2016

I had a great experience at Nelson Mazda! My car broke down unexpectedly so I didn't have much time to find something new. Elijah and the Nelson Mazda team made the process and decision so much easier than I thought it would be. They are a trustworthy bunch and I would recommend them to everyone!

Titus34

26 de feb. de 2016

Colin did not hesitate to come outside on a cold and rainy day to greet me. He helped me find a truck that met exactly what I needed. The management team helped to get things done in under 30 minutes so I could make a flight. Professional team and the great first impression from Colin is what set my mind at ease. The truck was delivered in two days, which was quicker than I had anticipated. I am very happy with the experience. Ask for Colin.

new2nash

25 de feb. de 2016

Was just out driving around & knew I needed a new replacement car. I wanted a 4WD & never thought they would have one in stock. Not only did they have one at their other dealership, they let me drive another employee's so I could make sure that's what I wanted. The experience was one where I, the customer, was put first from the very start. Jeremy sat me down & asked me a series of questions about what I needed in a vehicle & did his very best to fulfill my needs & wants. What really impressed me was that I was given the opportunity to choose what I wanted & not have things thrust upon me in a 'take it or leave it' type transaction. That is what I have experienced at other dealerships & frankly why I had put off replacing my worn out car for so long. All the departments I dealt with from initial sales to titling made me feel very cared for.

atColSanders71

18 de feb. de 2016

The people at Nelson Mazda will treat you right! Cassie McCabe is very helpful and will do whatever it takes to make sure your experience is a great one. I knew what I was looking for when I got there so, it was easy to deal with them. Patrick, the manager was very quick to help find someone to help me. If you go to Nelson Mazda in Cool Springs, ask for Cassie!

bmw128

17 de feb. de 2016

My overall experience was fantastic! From the beginning, my sales associate was very helpful and accommodating to my busy schedule. The purchase was for my daughter and the team at the dealership helped navigate our decision making process to fit our situation. The process was fast and seamless and a very pleasant experience.

Diane

16 de feb. de 2016

We enjoyed our buying experience with Ronald Mayfield at Nelson Mazda in Cool Springs, Franklin, TN! My husband and I totally appreciated the no pressure buying we found there. They were very knowledgable about the vehicle, and gave us some privacy to look it over to make our decision. We will definitely return to Nelson Mazda and salesman, Ronald Mayfield for our next auto purchase.

imtrhays

16 de feb. de 2016

When I contacted Nelson Mazda in regards to the truck I was very much interested in, there's always that concern that a dealership is full of salesmen that just want vehicles sold for quota. Well, when I called in and spoke to Lisa, she was very understanding of my situation and eager to help me get started on the purchase of the truck. She sent me the necessary information to get going, then Cody Schomber took over from there as my financial aid in the matter. Cody went to bat for me and made the deal of a lifetime on the vehicle I wanted. They were able to knock my current interest rate in half from what it was when I purchased my last vehicle and get my payment less than what I was paying, for the truck that I've wanted for years. The experience was flawless and Nelson Mazda really took care of my family by getting us into that truck!

Sarah

11 de feb. de 2016

Just wanted to say that early February 2016, I received a very nice surprise via UPS Express-a second set of my car keys to my beautiful Lexus Convertible from Farrah Bates. I was so hoping the second set could be found and sure enough the key arrived in its leather case. What a a beautiful surprise from this GREAT dealership. There's no hassles here, just excellent staff - everyone AND the dealership is very nice. THANK YOU NELSON'S. I LOVE MY DREAM CAR.! I wish I could figure how to put a picture on here.

tysen

6 de feb. de 2016

We've normally dreaded dealerships in the past. The constant harassment and unwillingness to negotiate always made the entire car purchasing experience difficult. At Nelson Mazda, we didn't run into any of that. The salesman we had, Cody, was very polite and easy to work with. We don't normally buy Mazda (this visit we were buying a used vehicle), but when it comes time to replace one of our vehicles Nelson Mazda will be the first dealership we will look at.

Jonae S

20 de ene. de 2016

It was my first time buying a car, and as a female, I expected a "salesmen like" experience. It was nothing like that. They were very relaxed and informative. There wasn't a question I asked, that Cody S. didn't know the answer too. They worked well with my price point and were very transparent with all my documentation. I was really impressed.

Ann Speck

18 de ene. de 2016

I've bought many cars during my driving years and as I searched on the internet for the car I was looking for over 6 months there it was a gently used Red Lexus Convertible, IS 250 C in perfect condition and fairly low miles. It was on Nelson's Cool Springs web page and several different car finder sites. Knowing that car salesmen will and do pester people to the point many just walk away after the first trip, I called and spoke to the Inventory Manager I believe his title, Landis was his name. He told me about the car which I already knew and said I want to see the car on Saturday. Can you hold it until I can get there from out of State? Ok, we get there and to our surprise there were no salesmen rushing out in droves to see who could get to us first- no one. We go in and at the door, there was someone to greet us and asked if we had the name of someone or just needed help. We had the name, Landis(first name) as well as his last name . He comes and greets us very nicely and said, "I have the car out front and the white one too, that I told you about on the phone and Jeremy is going to help you with the car." WOW, NO PUSHY salesmen, was I in the land of cars or what? Unbelievable! This was just two days after the phone call, but we touched base again on Saturday morning as we were driving from out of state to see the car, but oh my goodness here is the unbelievable part-the car was not there. How could this be? You have to get that car back. Reply, "I will do my best, but it was taken last night without me knowing it, along with several others to another lot, which is locked and no way to get it out". I was devastated for I knew I had lost my dream car, but he said he would do his best to get the car back. About an hour later, he called-"I have the car".We arrived to a pleasant setting with very nice people and it was on a Saturday, Jan. 16, 2016 - perfect. We just couldn't believe the show room, it was full of people buying cars. The price they tell you IS the price or at least it was on my car. So after seeing the very large showroom full of happy people buying cars WITHOUT being taken into a partitioned areas or a little room(everything is an open floor plan), we went to look at my "new to me car"(Used). We drove the cars, but the Red Lexus won due to lower milage and later model-everything was just perfect, but yet we were waiting for the Hurry up and don't miss out on this car, you really need to buy this car, you look great in the car and it really makes you smile-NONE of that junk-nothing, except let's drive it and away we went. Oh my goodness-what a nice experience-never had that before. So,after driving both cars, I did get, "Well what do you think out of Jeremy". My reply was I need to think and figure this out, so he and my husband both went inside and left me alone looking. I finally decided on the Red which I went to get from the start. I went inside, said it's the Red one, I love it. We were seated. I whipped out my check book, wrote a check, Landis checked with us to see if everything was going well and I was handed the car keys, sent to an office where we were given all the papers to sign. I drove the car home and LOVE IT. I am still wondering how Nelson's can sell so many cars without salesmen running out to fight over who is going to get to help a person. This is how they do it - the salesmen, to the best I know are NOT on Commission and as a person comes in, the greeter or a salesman will send a person to help you with NO pushiness. WE LOVED THIS DEALERSHIP. THANK YOU NELSON's, thank you Jeremy and thank You Landis and the final man with the paperwork(forgot his title) was nice and professional as all the the other people and I love my used Red Lexus Convertible. I am telling everyone I know to come see you for this was one of the most pleasant experiences I do believe I have ever experienced. Thank You once more and I am going to recommend you to people I know.

Homer on a trek

13 de ene. de 2016

I was thoroughly impressed with my experience at Nelson Mazda. I got a great deal up front and they went out of their way to make sure we were fully satisfied. Elijah even took it upon himself to investigate and correct a problem with one of the door locks without our having to ask.Next time I need a vehicle, I will check here first.

Alex2290

12 de ene. de 2016

This dealership is very helpful in helping you find the correct car for you. You can tell they want you to be happy. If you are looking for a car they are the place to go.

htm62

5 de ene. de 2016

Patrick Robertson and Cassie McCabe took the pain out of the whole buying process. We went in with lots of questions and wanting to research all of our available options. They were very patient, and eager to answer all our questions. I had done some pretty extensive research of the car we were interested in and we were very pleased with their honesty and sincerity. We had the occasion to re-visit the dealership several days after the purchase to pick up some accessories and that was a very positive experience as well. Overall, I give this dealership a very high mark. I have never enjoyed the whole car shopping experience until now. These guys are top notch. Highly recommended!!

Laura41785

1 de ene. de 2016

From the minute we arrived and met our product specialist Ty, it was clear that their goal was to meet our needs and wants as much as possible while not trying to up sale us or show us vehicles out of our price range. The process was pain free and quicker than any of my previous car buying experiences. Ty, Josh, and all the members of the Nelson Mazda team were super friendly and helpful. We couldn't be happier with the vehicle, price, and overall experience!

White Mazda 3

31 de dic. de 2015

Went looking for a new M3 with manual transmission. Had a good recent purchase. The Sales Advisor (Ty) had excellent knowledge of the product. The test drive track allowed for adequate time with the car and exposure to different road conditions. Was offered my desired trade-in value and all worked out well. The M3 was actually delivered from another Mazda dealership having the desired options. A few issues existed with the car that required repair, however, customer service knows how to make things right that work out for the best.

netterac

31 de dic. de 2015

As a single woman, I have had my share of bad experiences with car salesmen either they are too pushy or they don't take me seriously. I don't appreciate that and it doesn't earn my business. At Nelson Mazda, I had an excellent car buying experience. They don't have salespeople at Nelson Mazda. They have "product specialists". While Cassie McCabe didn't instantly know the answer to every question I asked, she was more than willing to go find those answers. (As a professional buyer, I ask a LOT of questions before I make a purchase.) I also found her to be very warm and personable. She didn't push me to make a decision. She just asked if I was ready to buy and waited patiently while I weighed the pros and cons before coming to a decision. I would highly recommend Cassie to anyone interested in buying a Mazda in Middle Tennessee.

olivia.longwell

23 de dic. de 2015

Elijah made buying my car the best experience ever. He was so helpful and everyone there is very nice! I recommend this dealership to anyone!!

joebrisco

20 de dic. de 2015

Absolutely great car buying experience. Some of the most genuine and honest people in the business! After a lot of research we also determined that the cars here are priced at a very fair value.From start to finish Cassie made it a seemless car buying experience. My wife and I arrived at the dealership to at most test drive a couple of cars we were looking into that they had on the lot. Needless to say we fell in love with the volvo we test drove and after that our sales rep made it happen for us! Cassie was also so helpful with any small detail issues we had and made sure she took care of everything we needed before we left the lot! After this experience we will definitely look at this dealership first before any others when looking to make another car buying decision.

Denis

17 de dic. de 2015

I and my wife were shopping for a new car today. Below is a brief comparison (by numbers) of dealerships we visited today, which I post as a review for all 3 of them. For those who do not want to go into these numbers, here is a short summary: Beaman Toyota and Toyota at Cool Springs were trying to make us pay $900 - $1150 over the fair deal plus unreasonably high fees. Nelson Mazda gave us a fair deal and the lowest fees. My estimate of the "fair deal" is based on the KBB prices.Now, here are the numbers.Beaman Toyota, NashvilleTime spent at the dealership (excluding test drive): 1.5 hoursPrice negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $700Price negotiated for the trade in: KBB "trade in price" - $350Total Fees: Never made it precise. My estimate based on the final OTD price is $600.Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "this is our final offer, but we may improve it"Toyota of Cool SpringsTime spent at the dealership (excluding test drive): 35 minPrice negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price" + $350Price negotiated for the trade in: KBB trade in price -$550Total Fees: $820Comments: All type of dirty games played by the dealership, including seemingly fake Vanderbilt employee discount and "sign an obligation to buy it for this price and then I'll talk to my manager".Nelson Mazda Cool SpringsTime spent at the dealership (excluding test drive): 25 minPrice negotiated for the new car (after all rebates and discounts but before fees and taxes): KBB "fair price".Price negotiated for the trade in: KBB trade in price.Total Fees: $500Comments: Everything was clear and straightforward.Summary: Toyota dealers did their best to get rid of a loyal customer. And they succeeded. We bought Mazda. Now you choose :)

Mr. Bill

16 de dic. de 2015

Of all the car buying experiences I have had over 50 or so years, this was clearly the easiest and most straightforward. Patrick appraised my trade, Elijah helped me find the right car for me, and Kyle took care of the pricing provided by TruCar. Josh was the guy at the end who did the paperwork. Everything was done without a hitch, and everyone took care of their part of the transaction in a very honest and straightforward manner. It could not have been any easier.The promises on their web site were all honored, and everyone seemed to be enjoying their work.

Izzy

10 de dic. de 2015

Matt Ryan, Colin Walls, the manager Patrick everybody they are all awesome. I've never had people help me so much and the levels they took to get me this vehicle

Andrea C

8 de dic. de 2015

This is my second purchase from Nelson Mazda. Ty and Patrick really went to bat for me to get me this car within my budget payment range. They patiently worked with me and the financier to make this happen. I could not be happier. They were open to all of my questions and were wonderful to work with. I truly feel if I ever needed anything I could call on them. I LOVE MY NEW CAR!!!! Thanks Ty and Patrick!

Le7123

2 de dic. de 2015

Buying from Nelson Mazda was a great experience . They listened what I was looking for and recommended what they had on the lot. I found the perfect car there that met my needs . The dealership was friendly and a pleasure to work with!

Jay

1 de dic. de 2015

This was by far the quickest and easiest negotiating experience at a new car dealer for me. I started out by emailing the internet sales manager asking for the best quote on a car I was interested in on the Nelson website. Jonathan responded promptly via email with a great offer on the specific CX-5 I was interested in. The price negotiations were as easy as that. About a week later I came in and met with Elijah and Patrick. They honored Jonathan's great email quote and also managed to throw in a few extra options that I wanted. Thanks for the great buying experience. I would highly recommend Nelson Mazda Cool Springs. Zoom! Zoom!

SQWV

28 de nov. de 2015

My second purchase from Nelson Mazda cool springs. The staff are great, absolutely no pressure experience. Honestly felt like they were trying to help me find the best vehicles to fit my family needs, and my budget. I've had some credit issues, but they made it a non issue and got an incredible rate and a great used vehicle at a great price. I will be back if I ever get another vehicle without a doubt.

SQWV

28 de nov. de 2015

I can't say enough great things about my experience at Nelson Mazda Cool Springs. Josh, and Colin were great guys to work with. I honestly felt no pressure at all, and it seemed as though they were really trying to help me find the right vehicle for me and my family, and my budget!!! I knew going in the value of my trade in, the price of the vehicle I wanted, and it's worth, and I thought I knew the best interest rate I could get with some recent credit issues(Josh exceeded my best guess by 3%). Just an overall great experience that I could not recommend more. I will be returning when I need to buy my next vehicle.

CX-5 fan!

25 de nov. de 2015

Colin is awesome! Honestly the crew at Nelson really rallied together to get me in the car I wanted at a good price. I was selling back my 2013 white Mazda Grand Touring CX-5 mainly because at the time that I bought it, (from a different dealership) I was upside down on my trade in and it made my payments high. I loved my car so I downgraded very little to a 2016 Touring and received a much better deal. Colin was great about looking at my situation from different angles and making sure my many questions were answered. I got out of there just in time to go to work! ;) CX-5's are amazing cars, and I've owned/leased many cars. Thanks again Nelson Mazda!!!! ??????

Renee

22 de nov. de 2015

Upfront and honest. Vehicle and price as listed online in ad. Helpful, no pressure sales. Respectful and considerate of budget and needs. Knowledgeable and great financing. Doug was awesome at presenting us the vehicle and features and Josh did great at finding us the best financing rate and term. Best vehicle buying experience ever!!!! Highly recommend.

mazda

21 de nov. de 2015

Nelson Mazda experience was pleasant and professional. We knew what we were looking for upon arrival so that portion was easy. Colin was knowledgeable of the auto and was very helpful in putting together the sale. There was no pressure nor delays when it came to evaluating trade-in, pricing the automobile and prepping it for delivery. Not all experiences buying a car need to be difficult and this was a good example to the contrary. Thanks!

jsbmnh12

19 de nov. de 2015

I immediately connected with Colin. He was concerned about my needs and satisfaction. The managerial staff was thorough and accommodating. All around great experience. My husband bought a car from Nelson Mazda and Colin the next week. Thank you all.Cindy

Alex

18 de nov. de 2015

I got my car's oil changed at Nelson Mazda Cool Springs. The staff was extremely friendly and courteous. The service was fast and the facilities were in excellent condition. I would highly recommend this dealership for Mazda maintenance and repairs.

Amy

18 de nov. de 2015

We came in to this dealership wanting to test drive a vehicle I found online. We called ahead to confirm it was still there, and when we arrived they had it pulled up front and ready for us. We ended up test driving several more vehicles and we were stuck between two. Ty & Patrick both spent a TON of time with us trying to help us evaluate which was the best fit. We even took an extra day to do some more thinking. When we called Ty to let him know we had made a decision, he was so helpful. Our other vehicle had just gone in for some maintenance, so Ty came to pick us up! The whole process was fun, seriously!

kmzik

17 de nov. de 2015

This was the easiest new I have ever purchased! The dealership was clean, they offered drinks, and have a no pressure sales staff. They are up front with there prices, and will work with you to make the best deal.

Satisfied Customer

12 de nov. de 2015

Had a great recent purchase there of a Mazda 6. Was offered fair trade in and all worked out well. Customer Service staff knows how to make things work out best for all.

CCTN

10 de nov. de 2015

Ended up buying a used vehicle off the lot. I was not happy with the process and the sale. I read all the other reviews on here and they appear to be very "well written" with glowing reviews about once every month or so. I found a few other negative reviews but unfortunately I can't say that my review or my experience there was good.

stevebam

9 de nov. de 2015

Friendly. They make the process as clean and simple as possible. No stress. No double-talk. Answered all my questions. Hope I don"t need another vehicle for a long time, but if I do, I will go to them first!

Pal

7 de nov. de 2015

From the moment I spoke to Elijah on the phone to the moment we drove out of the lot in our new Mazda these guys went above and beyond in the "make you feel at home' stakes. The whole culture is one of friendship and service and it poured out into my experience. Everyone I spoke to made you feel welcome and they went out of their way to say hi if they had worked on the deal in any way.. even the guy who detailed the car came down to say Hi... Financially? it was better than the other deal offered at another dealership (and being Australian the financing side was not straight forward though I never felt the team at Nelsons had a problem with it at all) Elijah Longwell... Thanks man.. you were informative and fun.. you're the best... i've already recommended you to a mate.. :) Zelda says Hi... Looking for a car? No hesitation in recommending Nelson Mazda at Cool Springs... and I live on the east side... Thanks guys...

Gshoward66

5 de nov. de 2015

Awesome experience from start to finish. Usually I hate the process was this was great. Love my new car too. Sales person was very knowledgable and helpful.

Pam Z

4 de nov. de 2015

After going to 2 other dealerships, my husband & I went to Nelson Mazda in Cool Springs. At the other dealerships, I dreaded getting out of the car because their sales people were waiting to "pounce" on us. We entered the Nelson Mazda dealership & were greeted by Ron Mayfield, who later explained that he is a product specialist (I think that was the term he used), not a commissioned salesman.Ron took us to his desk & sat & talked to us concerning what we were looking for in a new vehicle. Afterwards, he made some suggestions of vehicles we might like to test drive & we did drive several. We decided on the Mazda 3 S Grand Touring hatchback, but wanted a different color. They were able to find the color we liked at a different dealership & brought it in. The whole experience was very low key - almost relaxing - no stress at all.While we were there, every employee who passed us, stopped & spoke & they actually looked happy. If we were standing alone, the employees asked if someone was helping us.The customer service was amazing! There was no pressure. This is the way car buying should be. They did a great job! Especially Ron Mayfield!!

Kgirl5849

3 de nov. de 2015

Loved that the test drive lets you really feel the car in numerous situations. No three right turns and back. They also showed interest in making sure I got the best car for me and let me test drive other brands on the same route to compare. Also they are market based so didn't have to play games the initial offer is line with the market so haggling was out the window! This is how all car buying should be a dealer who has passion for what they sale and don't play games with pricing or trick you into paying full MRSP.

Shoe213

2 de nov. de 2015

This was my first time buying a new car, i was a bit hesitant because of all the horror stories I've heard from family members. This was a great experience and any other car i buy will be from Nelson Mazda. They answered all my questions and Cassie even came back after she had gotten off of work to help me!

gpwilson21

29 de oct. de 2015

I was in a wreck earlier this month (Oct 2015) and ended up totaling my car. My insurance company gave me a week to find a replacement car. When looking for new cars, one of my staff members at work actually recommended a Mazda and showed me the 2016 Mazda 6 iTouring. It was love at first site. Originally, we had intended to go to the other Mazda dealership in Antioch but the GPS took us to Cool Springs and I am beyond grateful. We showed up without an appointment while they were extremely busy on a Friday evening at 5pm. Regardless, the staff was beyond understanding and found someone to assist us. Collin was very understanding and supportive from the get go; from understanding the wreck, my new apprehension of taking sharp curves, and how this was truly a life experience for me. During the test drive, Collin was even coaching me through the sharp curves and hills to truly get a feel for the car, and it was 10x better than my Altima. Besides the great customer service that was given to me, the dealership stayed open on Friday night for about an hour after closing to ensure all my questions were answered by Josh. Josh was absolutely fantastic to work with and I appreciated how he got to know me as person and vice versa. If you get the chance to work with him, take it, because he's going to make sure you get a fair deal. In addition, he was great to talk to in regards financing (GAP, warranty, etc.). I have done this twice now, once at 21 and now at 24. What I experienced here was beyond fantastic and beyond better than what I experienced my first time around. I am so thankful for their help, specifically Collin and Josh, and their ability to take a really unfortunate situation and turn it into a major blessing.

TZ

26 de oct. de 2015

Never during the buying process did I feel like there was any sort of pressure tactic. The salesman really wasn't a salesman as much as a product specialist. He helped us find a vehicle that fit our needs. When they didn't have a color combination in stock that suited us he found one for us. Then we were able to get it for a really good price and even though we didn't intend to do a trade-in, the price they offered us for our old car made it worth it. Oh yes, and their product is top-notch. We love our Mazda3.

DanielRoeder

26 de oct. de 2015

This was our second car we have purchased from Nelson Mazda. They went above and beyond as always. They always make you feel like part of the family, and they truly listen to your concerns and do their best to address them all. Cassie McCabe was our salesperson and she is wonderful. Patrick her manager is one of the best we have ever had the pleasure of working with. We will definitely be back in the future and will tell all of our friends about our experience as well. No pressure sales, and they truly look out for their customers.

jgk123

25 de oct. de 2015

I was in a wreck roughly a month ago and my rental expired this morning of 10/23. My wife and I need two cars so I literally had one day to make a purchase. Deciding I wanted to test drive the CX-5, RAV4 and CR-V, I went to Mazda first and drove the firsts vehicle I saw which was a used model. I had a great experience with TY, he was helpful and extremely knowledgeable about the product offering. I spent copious time researching all three vehicles and actually knew more about the CR-V and the RAV4 than the salespeople there, kind of annoying. After going to Toyota and Honda I weighed the options with my wife and we felt that the Mazda provided the best value, best drive and the lifetime warranty on the power train was definitely important as well. Being a motivated buyer generally makes the sharks come out at dealers but Ty understood my position and worked with me. I felt the pricing was fair, the APR quoted was exceptional and the paperwork process took under 90 minutes, which is quick compared to past experiences. I had a Mazda from Nelson in the past, bought a Toyota and am now back with Mazda, would definitely recommend stopping by to at least take a drive.

Hello Kitty Miata

21 de oct. de 2015

This was an awesome experience. They were kind, courteous, and truly wanted to make me happy. The vehicle I wanted was located in minutes and delivered equally as fast. When Colin Walls found out I couldn't find a ride to the dealership, he took it upon himself to personally come and get me and take me to the dealership in Franklin. (From Hendersonville in morning commute traffic!!) I am most appreciative of his willingness to go above and beyond to make sure I got my new car as quickly and smoothly as possible. Matt Ryan was equally as helpful in coordinating the finance details...not to mention very upbeat and entertaining. I truly had a wonderful experience and look forward to dealing with them again. Thanks so much!!! =^..^=

Manic

19 de oct. de 2015

We had been in search for a vehicle for several months. During this time, we had many opportunities to view and drive vehicles from both private sellers and dealerships. Simply put, none could compare to the courteous attention we received at Nelson Mazda at Cool Springs. Their staff were exceptional and I'd specifically like to recognize Ty Johnson's no-hassle sales capabilities and Josh Green's efficient financial management of our purchase. They both did and outstanding job. Thank you!

Blujay2family

17 de oct. de 2015

Hands down the greatest and most helpful car buying experience ever. They worked with my situation and made sure I had what myself and family wanted and needed. Chad Custer and his team blessed my family and we are truly thankful. I can honestly say, you all at Nelson Mazda have a customer for life. And will refer everyone who mumbles the word car. Thank you all for everything and trying as hard as y'all did. Matt and Orville.... Special thanks to you both as well. Great dealership and absolutely amazing and hard working employees. Wish I could give more than 5 stars!

thewishteam

10 de oct. de 2015

I am very pleased. No complaints. I'm glad we chose Nelson Mazda if Cool Springs. I will certainly recommend this dealership to allmy friends.

Bette Shulman

7 de oct. de 2015

Great place to buy a car- everyone was thoughtful and helpful. The process was pleasant-from test driving the car to financing and signing the paperwork. We got a great car and had a great experience!

Cx5loveit

5 de oct. de 2015

My recent service experience was fantastic! I had been apprehensive because I recently broke my foot and am currently using a walker so I was afraid getting my car serviced would be a hassle. It turned out to be just the opposite. Pete Lasalandra was so great to work with and went above and beyond. From handling all the paperwork to backing the car into the service area to make it easier for me after the service was completed --small things that made a huge difference! The online appointment scheduling with email reminders -- was super easy to use and navigate. Everything has been such a positive experience. I appreciate the level of customer service I have received and the ease of doing business with Nelson Mazda of Cool Springs!

Highsmith,m2

3 de oct. de 2015

Thanks to the wonderful staff for making the purchase of our vehicle such a wonderful experience. Very friendly, understanding people. Everyone from the sales team to finance mgr made the deal very smooth.

Nitrox1975

28 de sep. de 2015

I did most of the pre-work myself. I wanted a specific car, with a specific year/mileage and searched the internet in a 500 mile radius to find the FJ Cruiser I wanted. Car guru's listed a "Good Deal" in Franklin Tennessee, and I loved the photos. So I spoke with them for a few days, making sure they would work with my bank as I had financing lined up, and they'd take that payment without issues (other dealers won't, and throw a fit if you don't use their financing options). They assured me they could. I worked out everything from the bank side, and waited for the weekend, praying they didn't sell it. When Saturday morning arrived, the car was still there, so they held it for me while I drove in (arriving 3 hours later). They worked with me on my trade in, despite knowing I probably wasn't going to say no driving in from so far out. Josh introduced me to Cassie, we drove the car around, she was awesome. Engaging and informative. Helpful with everything. I loved the car, and took it home 2.5 hours later. Chris took me through finance and gave me some free national tire service since I wasn't close enough to take advantage of the "routine maintenance on the house" package they give the locals!It just felt nice, nobody pressured me, but at the same time they were accommodating and helpful. They are even mailing me my garage door opener that I left in my old car! (oops!)One note, says that I considered a Mazda, I didn't. There isn't an option to say I was buying a pre-owned Toyota FJ Cruiser. I was, I love it. Drove it back, it was the smoothest ride I've ever been in. Truly a great vehicle that was taken care of! They get 5 stars because I cannot give them 6!

rachdc

28 de sep. de 2015

This is my first Mazda purchase and it was honestly a pleasure (who can say that about car buying, right?). After visiting Mazda, Honda, and Nissan, the Mazda difference was extremely evident. The staff at Mazda are quite knowledgeable about their vehicles and in my experience, were quick to find answers to questions they didn't know. They allowed me to test drive the CX-5 twice with each test drive lasting 20 minutes through surface roads, winding country roads, and the main highway. Other than in the finance room, which was a little overwhelming, I didn't feel like anyone was trying to hustle for my business. I left and came back a few times and they allowed me to leave without making me feel like I was losing "the best deal ever" and welcomed me back each time with recognition of who I was and what I had been looking at. Chad and Cody were the salespeople we worked with and they were wonderful with the whole process, including the negotiations. Thank you very much for the great experience!

kaynpugh

24 de sep. de 2015

Nelson Mazda was hands down the greatest car buying experience I've had. Not only was the staff friendly, they were personable and extremely helpful! Ty Johnson made me feel comfortable in my decision and was straight up honest when I had questions. I seriously couldn't have hoped for a better experience.

wickedw43

24 de sep. de 2015

This is the third Mazda that I have purchased from here, and last two were sold to me by Jeremy Bumgardner. Love this place. Jeremy is a great salesman and was so helpful showing me feature on my new car pairing my and things. So happy with my new car !

Slawek

23 de sep. de 2015

The whole Team is very friendly and creates pleasant atmosphere.Ty was behaving in professional way, he was very helpful and worked with us hard to meet our expectations. I'm fully satisfied with his and the whole Nelson Mazda's team service.

Mike S

18 de sep. de 2015

I recently purchased a 2015 Mazda 6 from Nelson Mazda and had a great experience. Elijah, my sales rep, was helpful and responsive. He and the business manager worked to get me a good deal and even informed me of an additional Mazda manufacturer discount after I already purchased the car and this further reduced my cost. I would recommend this dealer and especially Elijah as good people to work with for a new car.

jlebarron

17 de sep. de 2015

Everyone at the dealership was very helpful, friendly, and flexible. I am very happy with my experience there. Ty was especially helpful and very respectful of my budget and opinions.

abhurt

16 de sep. de 2015

We were in the market to upgrade from our van to a crossover. Our research led us to the CX-9 and two other vehicles. We were hesitant to continue our car shopping after a less than desirable experience at another dealership in town, but decided to keep our appointment to test drive the CX-9 with Cassie McCabe. We are so glad we did. Cassie was friendly, helpful, and a true champion for us and the company. She listened to our hesitations and offered suggestions to ensure we were absolutely getting exactly what we wanted. We felt completely confident and comfortable by the time it came to signing the papers and could not have asked for more. When it was time to settle the financing, Josh was very personable and efficient. It was the best experience we've had purchasing a car to date and far exceeded our expectations. We definitely recommend Nelson Mazda!

dklepperattoyotaofcoolsprngs.com

14 de sep. de 2015

Excellent staff, quick and clean. Easiest buying experience to date. Would recommend this dealership to anyone interest in a Mazda. Very friendly when calling in with questions

brohwer

9 de sep. de 2015

Cassie McCabe was a pleasure to work with and excellent at helping us as well as being very understanding and patient as we worked through financing. Matt Ryan in the financing office was great as well as he was patient as we worked through some things and finally made the purchase a few days after finding the car we wanted. Thank you Nelson Mazda!

rob&judy

3 de sep. de 2015

We were well looked after by the people who work at this dealership. Cody was especially great to work with as he was not pushy and he explained everything to us about our new vehicle.

cammcclellan

30 de ago. de 2015

I was in the market for a new car, had researched the Mazda 3, and found one that I wanted online at Nelson. Being an unmarried, young female I dread going to the car dealership and spent a lot of time mentally preparing myself to go in and deal with typical car dealers... This turned out to be for nothing! From the moment I stepped on the lot I was greeted by warm, genuine smiles and never once felt bullied or coerced. Everyone was so nice and Elijah was a wonderful "product specialist". He never made me feel pressured to even buy a car (though buy it I did and I love it!) After I purchased the car, they were more finicky than I was about the detailing! Do yourself a favor and get a Mazda (research them to find out why!) and go to Nelson Mazda to buy it. You will not regret it!

Nichole

28 de ago. de 2015

I cannot stress enough how wonderful the people were at Nelson! I had to unexpectedly purchase a new vehicle due to issues with my current car. I was really stressed and they were so supportive and understanding. I felt zero pressure and they really took the time to make sure I was getting exactly what I wanted and that I got a good deal (which I did!). Orville was amazing and so was the finance department! I definetly recommend Nelson Mazda :)

sensiblecinema

27 de ago. de 2015

Great experience start to finish purchasing a 2016 Mazda MX-5 Miata Launch edition. Staff was helpful without pressure. Paperwork was straightforward with no BS.

TrunkNinja

26 de ago. de 2015

I have to say, this experience set the bar. I found a car online at Nelson Mazda I really liked, but live over 200 miles from the dealership. I wanted to make sure it would be worth my drive. Cassie emailed me numerous pictures of the car in question and was so friendly. Not ONCE did she put any pressure on me to rush down and buy a car, nor did she make me feel like she was too busy to help. I was some what hesitant to travel such a distance to look at a car, but I should have drove down and started my day here. I had just left another dealership (walked out of a rude/horrible situation) and was in foul mood by the time we got to Neslon's location. They still had the Kizashi I had saw online, but it hadn't technically made it to the lot yet, as it had only arrived 4 days earlier. My husband and I browsed the lot, undisturbed for a while. WHICH WAS GREAT! I was not swarmed the minute we drove up. A young man asked if we needed help, and went back to his work once we told me we were looking. It was great to be able to walk about freely without the normal "leeches" latching on. Once I spotted the Kizashi they allowed me to browse, crank it, test it however I wanted even though it hadn't been processed. It was such a relaxed no pressure environment, I was comfortable asking questions and shopping around. Long story short- I loved the car (at first sight) and decided to buy. Here's where it goes from great experience to - omg is this really happening, I love these guys!.... So, we go inside and I'm ready for the pressure and blah blah sale pitches. I told them the payment amount I could work with, knowing full well that would be below the price I figured they wanted for the car... and you know what they said? .... "Ok, let me work this out". ....BAM. No arguing, no fussing, no paper pushing, let me talk to my boss, etc. They made it work for me. Got my payment exactly how I needed it. So, technically the car wasn't ready to be purchased, they need to realign the window, which I knew was no big deal. No problem, we will be traveling back through in a few days and we can pick it up. Well, on the pick up date, the car still wasn't ready. (I know - you think hah! here's the punchline right? .... WRONG! Once again Nelson Mazda went above my expectations. I was trying to figure out a day to go pickup my new toy, when Cassie emails me. THEY BROUGHT THE CAR TO ME! Yes. read that line again. True story. They delivered it to me when it wasn't ready at the appointed time. HOW CAN IT GET ANY BETTER???? I got the car I wanted, the price I wanted, AND exceptional service. Isn't that the way it should be? They have set the bar high, and have high standards for themselves. I am more than happy. (which is a feat in itself really - I'm so picky). I know the next time I am looking for a car, there's no reason to go any further than here.

Tyler M.

25 de ago. de 2015

When I went to purchase my car I could truly tell they were on my side. Part of the reason I felt so comfortable purchasing the vehicle was because I could really tell they were "on my side", and I really appreciate all of the hard work they put into getting me the car I wanted with a great loan. They saved me hundreds of dollars by working with the banks to get me the best APR. Thank you so much!!

tennesseezoo

17 de ago. de 2015

Nice buying (lease) experience. We were test driving numerous makes and models in search of a small/medium SUV/crossover. We did not get pressured for the sale when we left the dealership to complete our reviews of the other brands we were looking at. In the end the CX-5 was the most value for the money. We came back to the dealership and drove the actual car we were interested in (different color than first test drive), worked with the sales and finance staff on the right pricing.

WhenIm64

15 de ago. de 2015

My recent purchase of a Launch Edition Miata was surprisingly low-key, pleasant and upbeat. When I told the salesman that I did not want any high pressure attempts from the finance department to purchase add-on features, there weren't any. I knew in advance that there would be little room for price negotiation because of the high demand for this vehicle but Nelson did not try to add "Additional Dealer Margin" as many other dealers around the country are doing.

mj2626

15 de ago. de 2015

Our salesman, Ty Johnson, was knowledgeable about the vehicle, answered any questions we had, and the purchase/financing went quickly and smoothly and very efficient.

glturner0124

15 de ago. de 2015

Chris, the Service Tech closed the deal. He walked us through the car and answered the technical questioned with professionalism. Ty the sales guy was good, but Chris made the Deal happen????!

catpags

8 de ago. de 2015

This was the easiest and most pleasant car purchase I have had. From the moment I walked in the door and introduced to Jeremy Bumgardner to the finalization of my paperwork with Matt Ryan in the finance department the knowledge and personalization was impeccable. They do not pressure you or attempt to sell you a product unnecessary or beyond your needs/wants. I would highly recommend this dealership to anyone.

PSMadison

4 de ago. de 2015

This was my 10th car purchase, and it was the easiest, most pleasant experience ever I've had. Everyone at Nelson Mazda was great, from my first email contact to signing final paperwork. It was all low pressure and everyone was helpful. Special kudos to Elijah, who bent over backwards to keep me informed and work with me. I drove a hundred miles for this car, and it was well worth it!

ctfowl

3 de ago. de 2015

Cassie McCabe made the new car buying process very easy. I think the deal she gave me was truly the best overall deal for me that anyone came up with. Thank You very much.

troyd

28 de jul. de 2015

Overall we had a great experience. Entire staff was was friendly, down to earth, and knowledgable. Convenient and comfortable location. Would definitely recommend, and will very likely return.

Jnbradbury

27 de jul. de 2015

Nelson Mazda made my first time car buying experience easy and enjoyable! Ty Johnson was very helpful and made the process stress free! Thank you Mazda!

Tim

27 de jul. de 2015

It was an absolutely great experience. I met with Jeremy, who was very knowledgeable. He provided a great overview of the options and answered all my questions. The purchasing experience was great, including working financing with Josh.

john67

24 de jul. de 2015

Liked the calm environment (for a car dealership) and the personalities of the staff. We bought a used, low-cost vehicle, but they still treated us like it was a worthwhile sale. I would definitely give them a first look when making my next car purchase.

Gizmo0518

23 de jul. de 2015

Everyone was so helpful and nice throughout the process.. I told them the payments I needed to stay in and the car I wanted to buy and they made it happen! I highly recommend Nelson Mazda in Cool Springs!!!

Anns Mazda

19 de jul. de 2015

Everyone was very helpful and NOT pushy. It was a pleasure to buy a new car from them. I have and will continue to highly recommend Nelson Mazda in Cool Springs.Ann D.

mkandzach

18 de jul. de 2015

We worked with JP and Matt as well as Patrick. Each person was very helpful throughout the car buying process. We are very excited about our new Mazda 3!

Emma

14 de jul. de 2015

Great experience dealing with Nelson Mazda/Cool Springs. So easy to work with - we were able to test drive a Mazda 6 and they handled all of our questions. I highly recommend JP!

Terry

10 de jul. de 2015

Great Dealership, Ty was great to work with !No pressure to buy, Answered all my questions and concerns. Would highly recommend Ty to anyone looking for a vehicle !

Hope Anding

9 de jul. de 2015

I give my experience at Nelson Mazda 5 stars. They were attentive, understanding, showing compassion, caring, supportive, 5 star customer service, fair, friendly, honest, and professionalism at its finest. Just to give you some background of my experience. I was originally purchasing a car from Perkins Motor Plex - Madison, Tennessee -2417 GALLATIN PIKE MADISON, TN 37115. The salesman Grant and staff at Perkins lied to me repeatedly. It was by far the worse service I have ever experienced with buying a car. The customer service and staff was awful at Perkins Motor Plex. The service was a complete disaster and nightmare.I was already skeptical walking through the door at Nelson Mazda in Cool Springs. Ty, the team, and staff at Nelson Mazda is one of the best representations of quality 5 star customer services. My experience was amazing from start to finish. I wasnt haggled, no pressure, quality cars in top notch condition. They truly stand behind their brand which is above and beyond what is expected. I was definitely wowed by the entire staff. I would recommend everyone to come support this dealership and buy from them. The salesman Ty was outstanding. He was very pleasant, friendly, caring, genuine, professional, informative, and compassionate. He truly is phenomenal person. He gave me outstanding customer service.

tvdoc

29 de jun. de 2015

Just left Nelson Mazda with my brand new CX-5. Worked with Brandon Wimberly who was awesome! We were able to get the details sorted out via phone/email and my actual time in the dealership was quick and efficient! I was impressed by their efficiency, customer service and the great deal I got on my car! Will definitely be back and recommend to others. Was an easy and pleasant experience!

Neillyttle23

27 de jun. de 2015

They are so nice and they have wonderful cars They didn't push me to buy anything, they care about my time and make sure my payment was right were I needed to be. They are amazing seriously

DP2015

23 de jun. de 2015

I purchased a vehicle 15 months ago. LOVED it, but needed a change. Took it back and received more than a fare trade-in amount(more than the "other guys" offered). Customer service was top notch. It took us a few days to figure out what we wanted, yet our sales reps were more than patient with us. Would definitely recommend!

Janelle0517

22 de jun. de 2015

From the moment we walked in the dealership, Mark and the others at Nelson Mazda were super pleasant, helpful, knowledgeable, but never pushy. We weren't even there to buy a Mazda. Their non commission- based pay structure allows them to help you find the car you want, not the car that will make them the most money. Even after being there for several hours, which included a trip to another Mazda dealership in town that had the car we eventually bought, the team was extremely accommodating and we left very happy with our experience and purchase! :)

Retired Carpenter

18 de jun. de 2015

Best and fastest car buying experience ever! I've bought a lot cars and trucks in my 30 year career and always dreaded going to the dealership! But Nelson had a product specialist that asked questions and listened to my answers! Best and fastest auto purchase in my life! Thanks to Ron and Matt for great service and friendly environment!

Tonytn

15 de jun. de 2015

I lived in Trenton, Tn and drove from there to Franklin (at220 miles) to check out a used vehicle that they had for sale. I set an appointment and they were ready for me and had the vehicle I had scheduled to look at ready for me. As I told them, I work third shift so I needed to be expeditious as possible and I had worked the night before and had to work that night. It was a 2.5 hour drive and they made it well worth it. The staff was professional, courteous, and attentive to my needs and made the process and sell as seamless as I have ever seen at any dealer. They had the sale and the whole process done in less than 2.5 hours. I was very pleasantly surprised. I would recommend this dealership to anyone within driving distance.

sheplaw

12 de jun. de 2015

I live in Knoxville, Tenn., and when my daughter's car was totaled in an accident, I had to find a replacement car for her quickly. I searched in the Knoxville area and also online. Eventually, I discovered Nelson Mazda. My initial contact was online, and then by phone. I was so impressed by the "long distance" service and professionalism, that I drove 3 hours to look at a particular vehicle at Nelson. Everyone that I dealt with was over-the-top in customer service, honesty, and at no time did I feel pressured and irritated by their approach. I and my family will definitely be back...despite the distance.

Alan9664

11 de jun. de 2015

Mark Crowder was pleasant and easy to work with. There was no pressure to buy and he even gave us information on hotels and attractions in the area as we were from out of state. This dealer had the car we were looking for at a reasonable price and the car was everything we expected it to be. A wonderful car buying experience.

charp23

6 de jun. de 2015

Mark stuck with me through 3 hours of looking at cars and crunching numbers before I finally pulled the trigger. Both mark and Manuel were fair and honest throughout the entire experience and I never felt pressured. Mark was extremely helpful with both product knowledge and keeping me informed about the purchase process. Every employee I encountered was also helpful and extremely courteous. Nelson Mazda delivers a superb buying experience.

Daltonmmds

3 de jun. de 2015

JP did a great job assisting me in buying a car. His vast knowledge helped guide me to not only a smart decision financially, but also a decision I was excited about. If you want a Mazda, go see JP. Patrick helped make the process of the purchase as smooth as possible. He gave me several options to choose from that he though best suited my budget.

makersdrinker

29 de may. de 2015

I recently purchased a used vehicle from Nelson Mazda's Cassie McCabe. I live 3+ hours away from this dealership. She went out of her way to provide me with all of the information and photos I desired. I made 90% of my buying decision based on Cassie's superior level of service. I had other dealerships and other vehicles to choose from, but Cassie locked the deal. Highly recommended! Worth the drive!

Joe F

25 de may. de 2015

My wife and I could not decide between a Legacy and Mazda 6 until we walked unto this lot. JP Carter greeted us, told us in detail about the car's technology package. Showed us how to set up Bluetooth with iPhone and how it worked. He was very patient and knowledgeable. I drove it and it was a done deal. My wife wanted a gray instead of white. Patrick, sales manager found us one and had it delivered to his lot with no charge. The lifetime drivetrain warranty and the sporty feel of the car and both Patrick and JP is why we are happy customers!

Janet

19 de may. de 2015

I test drove several cars before deciding on a Mazda. When I walked into Nelson Mazda I was greeted with friendly and professional staff! I test drove a Mazda6 with Ty and we had a great discussion on what my needs were. I let him know I was going to make a decision by the weekend. He did not pressure me and that was such a relief!I called Ty the next morning and let him know my decision. Between Ty and Patrick they were up front, to the point and appreciative of my time and the purchase. I liked all of that! The process was no hassle and they walked me through everything and answered all my questions. I absolutely love my new car and have recommended Nelson Mazda to several friends!Beyond Happy,Janet

Della1234

17 de may. de 2015

Jeremy and the sales team made the purchase process fairly seamless. The test drive was specially designed by the dealership so a prospective buyer can experience city, rural, hilly, and highway driving. I found the test drive course very helpful in experiencing the vehicle. Mazda seems to be going through a renaissance right now and really is designing top notch vehicles. After my test drive I was sold and purchased a 2016 CX5. Jeremy set up the navigation, programmed my favorite radio stations, and helped pair my phone to the vehicle. He couldn't have been more helpful. The gentlemen who assisted with the appraisal of my trade in vehicle and with financing the CX5 were equally helpful and very friendly. Overall I had a very good experience at this dealership and purchased a wonderful vehicle.

Anonymous

15 de may. de 2015

Ty was great to work with, and help me find my new car, with as less stress as possible. Buying a car can be a stressful purchase and Ty made it seem less stressful

2015Mazda3

12 de may. de 2015

I didn't think I could dote over a dealership, but Its just a great place. Employees are nice, facilities are top notch, and they sell a solid product. BY FAR the best dealership in all of Nashville.

carguy123

11 de may. de 2015

Nelson Mazda is where it's at if your in the market for a new Mazda or used vehicle. Everyone is genuinely nice and willing to help out in any way they can.

Joey Lynn Lawton

11 de may. de 2015

So, my boyfriend and I decided to drive to Cool Springs and look at the Mazda 6 on Saturday (5/9/15). I just wanted to get some information on leasing. Scott was my salesman, and he was knowledgeable and funny. He laughed at all my jokes and sarcasm. It was great! I felt like I was hanging out with a friend at the car lot. He went over to Patrick and worked some numbers for us to see. All while STILL not pressuring us at all. They totally listened to the fact I wasn't looking to do anything yet. BUT then, Patrick that clever man, gave us a reason to drive away in our new 2015 Mazda 6. He knew the price range I wanted, and no money down (I didn't think they would even get to where I wanted) and he comes out with the perfect price and payment. We had a great time buying this car. Seriously. They were great. Cutting jokes with us and they all just seemed to be genuinely happy to work at Nelson. We even heard stories about Mr. Nelson, and it made me happy to know that this company is like a family, and they extend it on to their customers. I think the best part was, I was indeciseive, and they just rolled with it. Worked with me down to the color. I ultimately didn't get the color I wanted, but I am not at all unhappy about that. I got everything I wanted in the car and some. I can totally link my Pandora to my car y'all! Like WHAT?! It's totally dope! Other than driving it home, today was the first I've driven it since buying it. My boyfriend hogged it all weekend. He totally loves it.

Cx5loveit

9 de may. de 2015

Everyone in the dealership was friendly and helpful. David Rashaad greeted us as we came on the lot and he set the tone for the whole quality experience. It was definitely a no pressure environment. The whole team is focused on customer service.Elijah was my salesperson and he was excellent. He patiently answered all my questions. I test drove a Mazda3 and then decided I wanted to try out the CX5 as well. I needed to think about it overnight and he was great about it. The CX5 that I wanted was at another dealership and they picked it up for me and brought it to the Cool Springs location. Josh Green made the business part of it as painless as possible. Justin Irby was fantastic- he installed the accessory that I had ordered and was so helpful answering questions.Very happy with my choice of car and dealership-- Nelson Mazda Cool Springs!

bcars94

9 de may. de 2015

I went into Nelson Mazda 3 months prior to buying my dream car and met my salesperson Aaron. He was amazing and showed me all the great features Mazda had to offer on their extremely well built cars. I decided that night to hold off and wait on the car I wanted to which Aaron was extremely kind about, which is the reason I came back. When I came back 3 months later I met the other salesperson Cassie. Nelson Mazda knows how to pick great employees because she was incredible as well. The car buying experience was great and when I realized my navigation chip was missing they had the card overnighted to the dealership even though I stressed that it was no big deal. If you want an amazing car, buy a Mazda. If you want an amazing car buying experience, go to nelson Mazda in Cool Springs.

Ellemme

7 de may. de 2015

J.P. helped us buy our car. He's a nice kid. We hadn't planned on buying a car, just looking. But after we got there my husband decided to go ahead and buy from this dealership. The process took many hours as usual, but in the end we we're happy with the purchase.

ras2d

7 de may. de 2015

After setting up an appointment to take a test drive, I wasn't sure what to expect. Other dealers will typically let you drive a car up the interstate and back, so you're not getting a great idea of how the car actually handles.Nelson Mazda has a predetermined, 15-minute route through a variety of roadways (city, highway, hills, curves), which really gives you a great feel of the vehicle. I even drove two different vehicles and they had no problem with it.There was also no pressure, as I explained I wasn't in the market that day - no cornering me and interrogating me about why they couldn't make a sale that day. Definitely not your average experience.Cassie McCabe was my primary sales contact, who was extremely helpful in the process. From sending quotes to answering e-mails and phones calls, I was able to get the info I needed to finally make a purchase about a month later. They were even able to a dealer trade to get me the exact car/color I wanted.From a simple internet inquiry to final delivery, this was most definitely a great car-buying experience!

6speed6

5 de may. de 2015

I bought a new Mazda 6 from Nelson Mazda in Cool Springs. From the inventory to the test drive all the way through financing and taking delivery of my machine, the staff was helpful, open and honest. As a salesman myself, I can usually tell when someone is being unethical, so it was refreshing to work with upstanding and professional people throughout the entire process. If you visit the Cool Springs location, ask for Mark Crowder, he's top notch.

stefalane

4 de may. de 2015

We had been looking at several different cars and had been to several different dealers in the past 6 months. When we went into Nelson Mazda Cool Springs we knew we wanted to buy a car but were unsure what to expect due to all of the negative experiences so far. As soon as we got connected with Ronald Mayfield we knew we would be treated well and that we would walk out with the car we wanted. He took us on a great test drive and encouraged us to really experience the car like we would if it was ours. He took the time to show us all of the details of the car and never seemed rushed or in a hurry. Josh Green was who we met with for finances and he also was amazingly friendly. Even though it was alot of information he ensured that he answered all of our questions as detailed as we needed and got us out quickly without us feeling rushed.

acrowe741

2 de may. de 2015

Wonderful to do business with! Ty johnson was very patient, informative, and got us the best deal! Great customer service! Would recommend to everyone. Thanks!

crazyhorse1321

29 de abr. de 2015

This dealership treated us with great respect and care. They made buying a new car easy and enjoyable. They gave us a very fair trade value for our old Mazda. You can't beat their lifetime powertrain warranty either. We have owned a Mazda for the past 10yrs and would recommend the brand and this dealership.

Beard20

28 de abr. de 2015

My car buy experience at Nelson Mazda of Cool Springs was a smooth,hassle free experience. Ty and all the staff were very helpful and worked with me to get not only find the car that fit my needs, but also find the best financing available. I would recommend anyone in the market for a vehicle, either new or used visit Nelson Mazda.

Alabama Flyer

18 de abr. de 2015

Sales experience exceeded expectation in every area. Did not plan to buy vehicle today. Simply wanted to test drive. Made an offer based on value and the Nelson Mazda sales team turned the offer into a sale. Special thanks to a very knowledgeable salesman Ty Johnson for making it happen!

rmc388

16 de abr. de 2015

JP helped us out tremendously and made us feel extremely comfortable from get go. He didn't pressure us, however he was extremely informative. He played a big part in making us feel confident in doing business with Nelson Mazda.

Kels. Chap

14 de abr. de 2015

We are so thankful to have worked with Ty. Honestly, he is the reason we chose this dealership because we know of his upstanding character. We had such a great experience with Ty, as he helped us make the wisest choice for our budget yet still allowing for an exciting new ride. He was also very informative of what type of car would be the best for the terrain of the state where we are moving. This is above and beyond what we could ask for! Thank you Ty for helping us secure the perfect fit for us as a new family!

david1993

14 de abr. de 2015

I was very happy with how helpful and friendly Ty is. He was not pushy in anyway and help me get the most bang for my buck!

clwilson90

14 de abr. de 2015

I thoroughly enjoyed my experience with Ty and Ron. They eased my anxiety about purchasing a vehicle with so little money to spend. I did not feel rushed or pressured to purchase anything from their lot and they went as far as to look to other lots to see if there were any cars that would fit my requirements.

Kandy H.

13 de abr. de 2015

From the moment I sent an email query until the time I walked out of Nelson Mazda, I was never pushed into a sale. I went in looking for a CX-5 and came out with a Mazda6. I'm so glad our salesman Scott was patient with me. There was never any pressure to buy and Scott was very knowledgeable. He answered all my questions (and did so correctly b/c I'm the nerd that reads the owner manual Cibber to cover). Best buying experience ever!

Jeff

11 de abr. de 2015

Elijah was a great salesmen. Not pushy at all and extremely knowledgeable. I usually dread going into dealerships but this experience was really good. Stress free and easy going. They found the car I wanted and had it there the next afternoon.

Jeff

11 de abr. de 2015

Elijah was a great salesmen. Not pushy at all and extremely knowledgeable. I usually dread going into dealerships but this experience was really good. Stress free and easy going. They found the car I wanted and had it there the next afternoon.

William

10 de abr. de 2015

Elijah was very helpful while also not being pushy. They let me come to the decision I my own time and answered all of my questions honestly.

ambercpowell

6 de abr. de 2015

My husband and I visited Nelson Mazda after one of our vehicles unexpectedly broke down. We were in dire need of a replacement vehicle and had no clue what to do or where to start. Since we are relatively young, and have very little credit, we thought that would really deter car dealerships from wanting to help us. We were also afraid they would use our young age to take advantage of us. Our visit with Nelson was completely stress free. We walked in thinking we were just going to look at some options, and we walked out as owners of a brand new Mazda 3. The staff at Nelson went above and beyond to make sure we got the best deal, and they gave us every piece of information we could possibly need to buy a car. They are very up-front about everything, so you will not be left wondering what surprises you'll encounter down the road. We would definitely consider visiting Nelson again for any future car needs we may have.

jmcalcagni

29 de mar. de 2015

Buying a car is stressful but you made the experience a very enjoyable one. Thank you for working with us and our chaotic schedules. I would recommend you to anyone in search of a new car!

sherry

18 de mar. de 2015

Josh was very helpful and worked to find me exactly what we wanted at a great price. He was very easy to deal with and went out of his way to make sure we were totally satisfied with our new car.

sbeckner

18 de mar. de 2015

Josh was very helpful and worked to find me exactly what we wanted at a great price. He was very easy to deal with and went out of his way to make sure we were totally satisfied with our new car.

Yesthisisbill

6 de mar. de 2015

Aaron did a fantastic job of listening to what we wanted in a car and finding us exactly what we wanted. There was no pressure of trying to upgrade or up sell. He offered a truly pain free and enjoyable purchasing experience. Everyone from the Nelson Mazda who contributed to our purchase made it a point to come out and introduce themselves to us. They made us feel like we were the only people there and that we were their main priority. Aaron will make your priorities his priorities when working with him.

DanielRoeder

3 de mar. de 2015

After a long exhausting day of going to other dealerships we finally went to Nelson Mazda to take a look at a vehicle. As soon as we got to the facility they were eager to meet us and they were absolutely pleasant to work with. There were no complications, they were quick to get us taken care of, and they answered all of our questions. They completely went above and beyond the call to make us happy. We will definitely be coming back and highly recommend this dealership.

Trumpetvinnie

10 de feb. de 2015

Justin and crew did exactly what they said they would and explained every detail perfectly

kuro obi

23 de ene. de 2015

This was the best experience I have ever had at an automobile dealership. They went the extra mile to get the car that I had my heart set on . Love my Mazda3 s Touring !!!! Nelson Mazda is definitely tops in awesome customer service ! !

lotsofcars

17 de ene. de 2015

I just traded two cars at this dealership for two used models. A subaru BRZ, and a Mazda 3 hatchback. The service was great, the deals were great as well. Couldn't ask for a better experience at a dealership. I've walked out of many dealerships, but I'll be going back to this one.

pmannes1

5 de ene. de 2015

What a pleasure. The team at Nelson Mazda made buying my car easy. They were friendly, communicative, and accommodating. From the test drive to the negotiation to even letting me take home the vehicle for one night to see if I truly liked it, this was a terrific experience. I would highly recommend this dealership to anyone.

Lance McCullough

22 de dic. de 2014

Nelson Mazda Cool Springs did an excellent job of getting me the car I wanted for the price I wanted. The buying experience overall was painless and I was very well taken care of. Cassie McCabe took great care of me as well as the GM Chad Custer. I would definitely go back to Nelson Mazda Cool Springs to buy a car again. The staff were non-commissioned, were very honest and truly wanted me to get the car I loved even if it wasn't their own. I'm so happy with my Mazda6 and can't wait to enjoy it for the next few years. Thanks to Nelson Mazda Cool Springs, I am a happy customer!

lonnymusgrave

24 de nov. de 2014

I am 49 yrs old and have bought over 20 cars from dealers and this was definitely the best experience I have ever had at a dealership. Cassie was very professional and informative and made it easy and pleasant. Thanks Nelson Mazda for a great experience and car.

simon661

20 de nov. de 2014

I want to thank the entire team at Nelson Mazda. Special thanks, to Salesman, Chaz Garrett who gave more & beyond his wisdom & knowledge, patience. Thanks also to Aaron Gray, Josh Green & to all at Nelson Mazda. YOU ROCK!!

KaraChez

18 de nov. de 2014

I recently bought a 2010 Ford Flex. As this was my first encounter with a brand name dealership, I was a bit apprehensive about the whole process. From the moment we walked into the building, the staff was engaging, friendly, and not a bit overbearing. Patrick introduced us to Aaron who made the whole experience of test driving, and ultimately buying the car both unforgettable and enjoyable. I got exactly what I was looking for and a hilarious story to tell my friends and family. The staff at Nelson Mazda maintained a level of professionalism while at the same time making my friend and I feel at home. I have already recommended this dealership to others and will continue to do so. Post Script: The car is immaculate and I adore it! Thanks to you all!

danielle.hancock

17 de nov. de 2014

I recently leased a Mazda CX-5, and I am beyond pleased with the car and customer service I received from this dealership. I first spoke with Jonathan over the phone, who was extremely knowledgeable and happy to answer any questions without pressuring me to come to the dealership. A couple of days later, I called back and spoke with Jeremy. He was also very professional and knowledgeable. I mentioned that I wasn't sure what time I could make it to the dealership, because I had to attend a funeral. Jeremy went out of his way to make sure I was okay (regarding the funeral). It was extremely geniune. I was late coming to the dealership, so Jeremy was a bit busy when I did arrive. Aaron began helping me with the process of looking at the CX-5. Again, Aaron was very professional, extremely friendly, and very knowledgeable. Aaron then introduced me to Cassie, and she assisted with the final sell. Cassie took my parents and I on a test drive. She explained the Sky-active technology, the benefits of Mazda, and different features of the vehicle. She was very friendly. I feel like my student loans became an issue when trying to approve the deal, but the staff working on it fought for me to get approved. That meant so much to me. They also looked for many different deals they could give me. They really did have my best interest at heart. I would like to thank Cassie, Jeremy, Aaron, and Sam for making my experience a phenomonal one! If you are looking for a dealership that is honest and does not pressure you into anything...look no more! Visit Nelson Mazda in Cool Springs!

Middle Tennessee Shopper

3 de nov. de 2014

Bottom line: It's generally never fun to purchase a vehicle. But the Internet has changed our lives, so take advantage of it. I found Nelson Mazda's website to be up-to-date, which is really helpful. Our purchase process took 3+ weeks with little pressure from the dealership. We had several cars we were benchmarking against the Mazda 3. We actually upgraded our final decision from an I to an S Grand Touring, which may not have happened if we didn't feel like we could come back to the dealership several times to talk about the vehicles AND test drive them. Between my husband and I, we test drove at least 4 vehicles.

sarah.e.orr

24 de oct. de 2014

They truly make you feel part of the family. Never thought I would be able to be financed due to a lack of credit, but Josh worked his magic and I'm now the proud owner of a really awesome car. Not only did the financing go through, they worked hard to get me into a vehicle quickly as mine was no longer in driving condition. They really go above and beyond to make things happen, even staying late to make sure I didn't have to go one more day without a car. Thank you all so much for making this process easy and painless.

simonecampbell

11 de oct. de 2014

We bought a CX9 4 years ago and were 100% pleased with the car and the whole buying experience. Recently it was time to buy our 17 year old her first car and we knew we wanted to go to Nelson Mazda first. We didn't have to go anywhere else. We got her a brand new Mazda 3 at a fantastic price (because of their customer loyalty program). We even got an upgrade! We are happy knowing that we got a great car at a great price that will be reliable and great on fuel as she travels back and forth from college next year.

chheyden

6 de oct. de 2014

Josh, product specialist, is totally professional in his manner. He quickly understands the kind of buyer I am. He has working knowledge of the vehicles. He makes me feel welcome and important from start to finish.

sbroadbent1

1 de oct. de 2014

Awesome experience overall. Staff was very welcoming. Loved the atmosphere. Everyone was so friendly. Would definitely recommend this dealership to anyone. Would definitely go back!

mbrown9645

3 de sep. de 2014

Buying a car can be an ordeal. It should and can be a fun experience. We truly had fun buying our car at Nelson Mazda, and everyone we came into contact with were true professionals, but at the same time, they made it a fun event. They took the time to find out what we truly wanted, and then found the perfect car for us. I can not recommend them enough.

terry threalkill sr.

23 de ago. de 2014

nelson mazda is a super nice place to buy a car. they are up front and honest, the salesmen do not play games and the pricing is some of the lowest around . they have been around for a long time ,this is the first time that I have purchased a vehicle from them but after the great treatment I got from all the staff it won't be the last.

gormanb9

8 de ago. de 2014

I was able to work with three different sales people at two different mazda's. Each one of them truely cared about getting me into a car I loved. I felt like I was talking to people that had been in my position before not just born salesmen that knew how to talk a car up. Even after buying the car and needing some repairs going to the dealership was always a good experience. They remembered my name and kept my agenda first.

My3Suns

4 de jun. de 2014

After searching online for over a month, I finally found the newest member of our 'car' family. I appreciate the extra care Nelson Mazda showed our Family. Thanks

leahibdon

3 de jun. de 2014

I have been car shopping for 12 days by myself because my husband's job is very time consuming and I needed a car fast. I had been through some REALLY bad dealers and car salesmen trying to pressure me into buying fast (even one that had oil in the anti-freeze!). Well, I had almost gave up until Saturday evening, my husband had two hours before closing time at Nelson Mazda and we rushed out there. Josh was at the door, we told him which car we were looking for, and he grabbed the keys to take it for a drive. He was so honest with us and laid back, there was NO pressure at all. The car we went there to look at ended up not being the right fit, and he really did his work with asking what all was important in my vehicle search. He showed us a few more options and then we took a test drive with one that I would have never thought to be on my list! It actually was the best one I had driven all week, GREAT price, and the whole time, Josh never once pressured us into making a decision that evening. He actually ended up telling us to take it home, think about it over the weekend and then just come back Monday morning when we could. Of course my husband couldn't come Monday because of work, and I ended up having our 2 yr old son with us. He made the entire transaction so easy (especially since I had a kid asleep in my lap the whole time!). I had to leave the car for some minor service repairs and Josh arranged for a rental so I could get my little man home. He filled it up with gas for me, since home wasn't close-by, put my son's car seat in the rental, and even emptied out my cup holder of change and hand sanitizer into the rental car just in case I needed it! It's the little things that make me smile, and he sure did do a great job of taking care of us! I will definitely keep Josh's card handy, and would recommend anyone car shopping to just save their time (AND MONEY) and go to Nelson Mazda of Cool Springs! Thanks you guys, really appreciate it!!!

AnninCA

22 de may. de 2014

We were in a unique buying situation they all stepped up and helped make it easy! Nice, honest, and helpful! We basically bought the car after seeing it online. When we arrived, the paperwork was ready and we completed the process in less than one hour. We have never been treated with so much respect at a dealership anywhere. Jonathan finished up the paperwork and was efficient and very nice as well. Thank you to the entire team for making this experience so simple and accurate.

mandre23

23 de abr. de 2014

I'll admit two things; I'm a car nut, and I tend to strongly dislike the car buying experience. When my wife and I rolled into Nelson Mazda's Cool Springs location with the intention of replacing our SUV with a smaller vehicle, we were greeted by salesman Aaron Gray. From the instant he approached us I could tell he was not going to be the kind of person that usually makes us so averse to the car buying experience. He was genuine, personable, and knowledgeable without seeming like he was disconnectedly reciting specs from the product manuals. I had many questions and tend to be very spirited when it comes to car conversation, and Aaron was just as enthusiastic in his responses. This was the case all the way through our several trips out to Cool Springs before buying the 2014 Mazda6 GT that we ended up with. It's nice to work with someone who just 'gets it'.When it came to dealing with the sales managers (my least favorite part - no offense to them), I did get a bit of the typical push back (they're in the business of selling cars), but I ultimately felt like we got a fair deal on a 'loaded' car, and it included a lifetime powertrain warranty, which is now a standard item offered by Nelson Mazda. This is our third Mazda in a row, and I couldn't more highly recommend the brand, Nelson Mazda Cool Springs, or working with Aaron Gray.

Dmac2244

21 de abr. de 2014

I was referred to Nelson Mazda by a friend and was told I would be taken care of. Boy, I was blown away by the Aaron Gray who helped me purchase my Mazda 3. He was wonderful to deal with along with his boss Matt Ryan who did a great job of getting me a great rate on my loan. I have already referred someone to this dealership and will continue to do so. When I make my next purchase, I will be going back to Nelson Mazda in Cool Springs, TN

Mp200183

25 de mar. de 2014

Jonathan & the whole sales team were professional, genuine & quick. At first I didn't think I would be able to get a vehicle, but they took the time to find a lender & get me what I needed. I couldn't be happier with my new Mazda 3. I WILL be recommending them specifically to all my friends and family and Nelson Mazda of Cool Springs will have my business again when I need another vehicle. THANK YOU!

CrystalC

22 de mar. de 2014

Patrick helped me from the second I walked in the door. He was efficient, responsive, answered any questions I had and had a smile on his face. I would recommend this dealership to my friends and family. I was treated with kindness and respect and was out of the door quickly with my newly purchased vehicle.

VonPrater

22 de mar. de 2014

I would highly recommend this dealership over any of the others in the area. Zero pressure with great customer service. Walked away with a nice Jetta.

mikemas22

15 de mar. de 2014

I was really impressed with my experience at this dealership. Buying a car can be a daunting task, but it is nice to have someone helping you find what you need without trying to pull a scam just to get your money. Honesty and integrity is something lacking in a lot of business nowadays, so I feel fortunate to have run into Scott at Nelson while searching for the best "bang for the buck" I could find on a slightly used luxury vehicle. He really pulled though, even coordinating with me after close, to make sure that I could get the car I wanted the following morning. If you have had bad experiences with dealerships before, I feel your pain, but Nelson is one you can trust.

stacree

14 de mar. de 2014

Staff was very friendly and helpful. The salesman that worked with me, Jonathan, was very kind and personable making the whole process easy and comfortable. I did not feel pressured at any time and knew the staff was there to help with any advice or information I might need. I had a very tight budget and they were willing to work with me on the price and got my monthly payments down to an amount I could afford. Overall a great experience and I would highly recommend this dealership to anyone!

Mazda owner

8 de mar. de 2014

I own a Mazda Speed 3 which I had hoped to trade in on a new Mazda 6. I had purchased the Speed 3 from Nelson and had kept it in immaculate condition. It had less than 10,000 miles and no issues. That being said, the salesman stated they could not offer me more than a couple of thousand dollars less than Kelly Blue Book Trade In if the car was as good as I represented. If not when they inspected the car, it could be less. Further I was told the Mazda 6 is such a popular car, they would not discount it from the listed price. I tried to research this on the Mazda website but could not get any further information. All I got was a call back from a second Nelson who just reiterated what the first salesman had told me. Needless to say, I am pursuing another make. I have lost interest in trading for another Mazda.

notyourcustomer

8 de mar. de 2014

Currently advertising a Black 2012 Toyota Avalon Limited with a whole host of options such as:Heated and cooled seats: Not actually on the car.HID lights: Not actually on the car.Power sunscreen for back window: Not actually on the car.Rain sensors: Not actually on the car.8 way passenger seat: Not actually on the car, and many other things as well. When I test drove the vehicle, I asked the salesman and his manager about the missing features to which they had no explanation. They apologized for misrepresenting the car and yet 4 days later it is still here on the internet doing the same thing, attracting other un-expecting customers into driving 30 or more miles out of their way to see a car that this dealer knowingly is MISREPRESENTING. they should have their dealership license removed. I believe this is completely unethical and underhanded. I am not a lawyer but it is probably even illegal. I would NEVER buy a car from such shady folks. I see they have now added a line at the bottom in fine print to read: *see description above for actual features of this vehicle. The before mentioned features are listed above. SAD, SAD, SAD!

Clark3NTN

4 de mar. de 2014

AWESOME!they were the best i have ever bought a car from!we thought we would not get in our budget but they made it happen!test drove 3 different cars and they were so patient with us!Aaron Gray is your man!And the COO Chad Curster is so friendly he dealt personally with us and made it happen!Will send everyone to them!

katie_bug

1 de mar. de 2014

They were both very friendly and professional. Eager to answer any questions every step of the way!I Would highly recommend! Stayed late to make sure everything was complete and everyone was happy!

oscarsmaster

24 de feb. de 2014

Josh Green was awesome! Arranged to purchase my vehicle from 200 miles away! After driving to the dealership, we were pleasantly surprised to get the deal that we were assured over the phone!! Josh was amazing and everyone there was very friendly! I would definately recommend them to anyone!

winston2013

12 de feb. de 2014

My husband and I went to look at a Fav4 that they has listed. The salesman, the manager, and the finance person were great! Best car buying experience to date. It was great. I highly recommend this dealership.

Mazda1962

10 de feb. de 2014

I was looking to buy a new car and have been a long time Toyota Corolla man. I wanted to see what Toyota, Honda, and Mazda had to offer so I went test-driving the Corolla, Civic, and the Mazda 3. I was not happy with the dealerships at Toyota and Honda for pricing and not sure about the new Corolla CVT trans. I test drove the Mazda 3 and liked the performance and handling. I started out on line and found the 2013 Mazda 3 I wanted White I GT with black interior but it was out of state. I was ready to drive 300 miles to go get the car because its what I wanted and the price could not be beat. I went to Nelson Mazda in Cool Springs to look at a car they had on their lot. I was greeted buy Jonathan and right off the bat I knew this was not your normal dealership that is just out to sell a car and make money. We went on the zoom zoom drive that took you on hills, curves and on the highway. This test drive shows you how a car will handle on all road conditions. I like the car but it was not what I wanted. Jonathan evolved his sales manage Kyle and they looked for the exact car I wanted. They not only found the car I wanted they would go get it and match the price on the car out of state. I bought the car from Nelson and at the end they not only sold me a car they developed a relationship. So if you want to buy a new or used car go see Jonathan and Kyle at Cool Springs Mazda.

pedwards730

10 de feb. de 2014

My husband and I had a great experience with the team at Nelson Mazda in Cool Springs. They were very attentive to our needs and seemed to be more concerned about finding a good fit for us rather than just selling us a car. Jonathan provided great customer service and followed up with us a number of times during our week-long decision making process. They were very patient with us and took us on a number of test drives despite it being cold/dark/late at night. We love our CX-9, really enjoyed the experience (as much as you can possibly enjoy forking over $32k for a car :)) and have no doubt that they will have our business in the future.

prichards3

9 de feb. de 2014

Jonathan was very welcoming and knowledgeable about the Mazda 3 that I bought. The test drive was great and the financing part went very smoothly! I was probably in and out in a brand new car in less than 1 and 1/2 hours! I even received a follow up call and email from Jonathan wanting to know if I had any questions about my new car. Great experience all around. I would definitely recommend this dealer and Jonathan to anyone looking to buy a Mazda!!!

afwitulski

30 de ene. de 2014

We had a good experience here, both Jonathan and Josh are great sales guys, patient with our questions, friendly, and allowed us multiple test drives. Also, they have a really good test drive route, not just around the block and back. The only thing I didn't enjoy was the sort of hard-sell on the extra vehicle coverage and paint treatment during the financial contract discussion. I know that most dealers do this, it is not unique to Nelson, you just have to endure it. But that was a small part of the experience, overall, I thought it was much better than most other dealers I have dealt with.

Ethayer

27 de ene. de 2014

Great service, great product! Jonathan and Kyle worked hard to get us in a car we love and stay within our budget. We highly recommend Nelson Mazda.

Bodammitt

20 de ene. de 2014

Car was waiting with a reserved sign with my name on it, was greeted by salesman, then sales manager. Looked over the car went for a lengthy test drive, then began purchase. Had a trade in, and was told by manager there were problems with my trade, which there was not. A trick to give me less. We settled on a acceptable price and did business. Love the car so far!

Lizsiegert

8 de ene. de 2014

Josh Green possesses exceptional qualities that are impossible to train into people: great listening skills, honest communication and enduring patience. We're blessed to have had him! The Steen family

fkillen

4 de ene. de 2014

I went to this dealership to test drive a used vehicle. The salesperson I worked with was Doug Craig. He is an outstanding salesperson! He was very helpful, friendly, approachable, and down-to-earth. His goal, in my opinion was to provide the best vehicle for me be it at Nelson Mazda Cool springs or another dealership. He followed up with a phone call after I left. He also called the next day to see if I had decided which vehicle to purchase. Ultimately, I purchased another vehicle from another dealership and I called him to let him know my choice. I thought I wouldn't hear from him again after that. I was absolutely floored when I received another message from him AFTER purchasing another vehicle! He said he was happy that I found the vehicle for me that fit my needs and if I ever needed anything or needed the vehicle serviced, to call. That is beyond PHENOMENAL customer service!!! If you ever visit Nelson Mazda Cool Springs, please see Doug Craig. He goes above and beyond for the customer!

jeffyca

30 de dic. de 2013

Dealership worked with me to get the price of the lease down to a payment that was reasonable and what was given on the phone. I was am still am a little disappointed with the way the car was presented to me as it was covered in glue and had swirl marks all over it. They were very quick to take it back and help remediate some of those issues, but overall the car could have looked much better even after the second presenting. I did have to get some secondary accessories installed and they were very quick to do so, as well as provide a loaner car so I could get to work when the work was being completed. After the fact however, one of my accessories was installed incorrectly and I am still waiting for that to be fixed. Overall the staff was very helpful and very friendly. I am constantly in contact with Jonathan as things come up or to simply see how things are working.

troo2mislf

30 de dic. de 2013

very helpful, extremely nice, and easy to work with! The sales guys are great. I knew what it was that i wanted and they worked hard to assist me and get me in the vehicle i wanted and also stay within my budget.

cdouglass516

28 de dic. de 2013

Friendly upfront pricing with no nonsense. The salesman was informative and seemed very knowledgeable of the vehicle I was interested in. The only issue is that they are operating out off a temporary office space that was rather snug.

ElyssaGoldstein

28 de dic. de 2013

Buying my first new car at Nelson Mazda was very good experience. All staff were friendly and knowledgable. I would recommend anyone looking for a new mazda to go there.

bridston

31 de oct. de 2013

My Mazda MPV had a warning light problem which was difficult to diagnose. Pete and Zachwere very friendly, knowledgeable, & honest. Problem fixed! Great service!

blue

30 de oct. de 2013

We decided to try Nelson Mazda for honesty and reliability. That wasn't the case for us...sales associate assured us that if we purchase this car it had been completely checked out, serviced and in great condition as well as telling us the car was under the Nelson Mazda 3day return/7 day exchange policy. We bought the car and the salesman gave me $20 cash and apologized for leaving the car on empty. I went to get gas and was driving home only to find that the gas gauge was faulty and was reading empty after just putting $30 in 10 min earlier. I called the dealer immediately and told him the issue with the car and that we wanted to return the vehicle since we were under the 3 day return policy. To our shocking surprise the manager tells us the car in fact isn't covered! so to make a long story short the dealer did service the gas issue, but now we have a car that keeps losing coolant and Im afraid we may have a major issue on our hands. Im pretty sure now that the car hadn't been through service at all.

Carlenamusic

17 de sep. de 2013

This dealership was a breath of fresh air because they were NOT pushy!! I have been to many lots looking for the perfect car and this one was the most helpful. The associates were kind, honest, helpful, the whole package. Great prices, too!

Cjamrock

28 de jul. de 2013

Great service, super friendly, honest salesmen. I worked with Zach Puckett, and I couldn't be happier with his salesmanship. He got me exactly what I wanted.

RehanChaudhary

29 de abr. de 2013

I had gone to several dealerships including, toyota, honda, subaru and was offered serveral options but none as good as Mazda. This made what could have been a stressful experience, and enjoyable one. Craig made me feel at ease and was willing to answer any questions I had. I am enjoying my new car, so Thank you Mazda of Cool Springs...and it has the best gas milage without being a hybrid.. so no loss of power 155hp with 40mpg!! great car love it. My wallet is begining to love it too.

JeffBennie

27 de abr. de 2013

I was referred to the dealer by Costco Auto. J J Parsons did a great job of finding the CX-5 that I wanted. They gave great and timely service.

Davidsilas

13 de abr. de 2013

The best car buying experience I've ever had. Craig was great to work with and will be back. Thanks Craig!! Great car!! Great customer service!!

GiGiGrandma

17 de mar. de 2013

Craig greeted us at the door and knew when we came in who we were and the car I was there to see. He followed through on the entire "deal" and escorted us to "my new red Mazda 5" when we left the dealership. Like working with a new friend, not a 'salesman'. If you go there, ask for Craig!

ntzion

5 de mar. de 2013

The car I wanted to test drive was blocked in by several other cars. They went to a lot of trouble to move all the other cars so I could drive the one I was interested in. I did not feel like I was getting a sales pitch at anytime during my visit. I don't have much patience for waiting. When I made the decision to purchase the car, I expressed to Craig that I was in a hurry. He and the staff at the dealership worked very hard to get me out in the shortest time possible. It was a great car buying experience.

brucefidler

1 de mar. de 2013

Another fantastic, hassle-free, all-around good experience buying a new car from Mazda of Cool Springs through Craig; this time a 2013 MX-5. Love the car & loved dealing with Craig Francis & Joe--great guys!

wmthomp

21 de feb. de 2013

Mr. Francis was very cordial and helped me find the car I was looking for. It was the car which I ultimately purchased. I would recommend your dealership and Mr. Francis to anyone.

Josecollazo

16 de feb. de 2013

Ive been shopping for a speed3 for the last 2 years but could never get the "one" there was always a problem at all the other dealers in the nashville/clarksville area either my trade or they wanted a big downpayment.came across this dealer through usaa and i must say WoW! They exceeded my expectations! I walked in pre aproved knowing what car i wanted in less than 2 hours i was out the door with the car of my dreams and a better rate than what i walked in with.im truly impressed with the whole operation. Thanks! Zoom zoom!

MBCarlson

5 de dic. de 2012

It was a most pleasant experience dealing with Craig Francis. He was very knowledgeable about the car we purchased. He was friendly and courteous and showed us how to operate all the bells and whistles. We would definitely recommend Mr.Francis and this dealership.

lptravelgirl

24 de nov. de 2012

Everyone was very friendly and there was no pressure to buy. Craig wanted to help us get into a car that met or exceeded our needs. Their inventory is extensive. The process was very easy and painless. Looking forward to going back for service. Also, their website is great and is what led us to Mazda of CoolSprings in particular.

doug.brightwell

15 de nov. de 2012

JJ and the dealership were very good to work with on the trade of my old car and purchase of a new CX9. It was a very positive experience and I would trade with them again.

YoderD

14 de nov. de 2012

Transaction was smooth and quick. The finance manager didn't even try to sell me a bunch of add on options, which I appreciate. I would recommend Mazda of Cool Springs to anyone. Thanks!!

isamaziz

13 de nov. de 2012

I recently decided to purchase a secondary vehicle from Nelson Mazda and saw on their website that they had a 2000 4Runner Limited for sale. The car looked very sharp in the pictures and when I showed up the car looked fantastic. It was well taken care of and cleaned up very well. I looked at the car and waited about 5 minutes before anyone came to help. They brought the car up, I looked at it and then drove it around for about 10 minutes. I came back and noticed the antenna was making a horrible noise and they said that they would fix it before I bought it. We agreed to a price and I said I would be on my way the next day to pick up the car at 6PM and they said the antenna would be fixed by then. Up until now, I was ok with how I was being treated. As I am about 10 minutes away from the dealer, the salesman calls me and tells me the antenna isnt fixed since they ordered the wrong part. I told him I was on my way and they could fix it tomorrow. He offered to pick the car up from my work, fix it and then bring it back to be. Sounded great! So I picked up the car with the antenna still broken and headed on my merry way home. The next day they came and picked up the car and returned it within 4 hours of taking it. I got back in an noticed the antenna worked great but the clock was not working anymore. I called the sales man who sold me the car and he said he was busy but would check with the tech and get back to me. I didnt hear from him for 2.5 hours so I called him at 6PM and he said the tech had gone home but he would call first thing in the morning. Morning came around and went. I called the salesman around 10:30AM and he didnt answer. At this point, I am pretty peeved that after they got their money, they are not being as customer friendly as they once seemed. I decided to call the manager and asked him if this was acceptable. He said it was an accident and I should drive down so that they can take care of it. Mind you, each time I drive there is about 60 miles round trip for me. Not easy on gas, not easy on time. I told him that going back and forth every time was a hassle for me and he needed to help me out since this was their fault. I asked that he compensate me with gas and/or a meal somewhere and the manager blatantly hesitated claiming that it was an accident and that they will only fix what they broke for free. All the rest was up to me. I asked him to call me back in 2 hours and he said that his technician might not be in by then. Mind you, it is about 11 at this point. I pointed out to the manager that if he has no tech in the building at 1PM then he has another problem with his business.Alas, the problem was finally resolved close to a month after I bought the car. This is the worst car buying experience I have ever had and will never return to this place.Bottom line, these people are great up until they get the money from you. At that point, they are done with the sale, have a horrible customer service department and on top of that a rude manager who basically hung up on me. While I should have gotten the name of this manager, I know that I will never again come near this dealership to buy a car.

volvetter

10 de nov. de 2012

David Anderson is the kind of sales person I hope for: polite, patient, helpful, knowledgeable, and sincere. I cannot say enough good things about him. Every person we met at the dealership was most accomodating and concerned about the customer.

DanaLong

6 de nov. de 2012

JJ Parsons made our buying experience very smooth. Other dealers we visited were either not friendly or harassing. When I am interested in purchasing another vehicle I will definately give JJ a call to see what he has to offer.

James Pitt

6 de nov. de 2012

Everyone at the dealership was friendly and made us feel comfortable and trusting.The salesman, JJ Parsons, was courteous an explained all the features of the cars that he showed us. We were considering a used car but decided on the new Mazda 6. JJ has called several times to see if we have had any problems and also set up the appointment for the first oil change. We are well pleased with the service and have recommended the dealership to friends.

battarup

1 de nov. de 2012

The dealership and JJ Parsons were great to work with. My wife and I were in the market for a Mid Size SUV and ultimately chose the CX-9 due to reviews by Edmunds and it's performance compared to the Pilot, Highlander, and Pathfinder. The dealership gave us a great deal and excellent financing options. There have been no second thoughts about whether we bought the right vehicle from the right place. Highly recommend this dealer.

ongde6570

1 de nov. de 2012

I used the Internet to search for the Mazda line of cars, specifically looking for a 2012. I had a quick response from JJ Parsons who continued to answer any questions I had quickly.I went to the dealership and he was responsive to what I wanted to have. The Mazda 3 i Grand Touring Hatchback met all my requirements. He located the color I wanted (about 600 miles away) and arranged to have it brought to Cool Springs. I wanted aftermarket wheels and I was able to have them shipped to Cool Springs where the service department will change them out. Everything was very smooth throughout our dealings. Should have the car with new wheels two days after we closed the deal. I was introduced to all the service personal and the facilities by JJ Parsons, a no-nonsense sales person that responded quickly to what was needed. A painless experience!

fonsetti

29 de oct. de 2012

yes david anderson was my sales man,I first contacted him by e-mail he got back to me very quickly then gave me call on the phone and we set up a time to take a look at the car and test drive it he gave me good price david did not pressure me I was very happy with the deal I would reccomend david to my family and friends thanks david when it's time to buy another car I will go see david anderson, from mike alfonsetti

IcemanUZ

24 de oct. de 2012

Thanks to all you guys at mazda for helping me get the ideal car. Thanks to rich for being my sales person. joe for the hardworking dealing. Frank for keeping my parents occupied, and j.p. and david for there hard work and dedication to helping me.

Wilsonea81

23 de oct. de 2012

I was not originally looking to buy a Mazda, but we met Rich and decided to take a look. He wanted to make sure we got the right vehicle for our needs and even wants, with non of the typical car salesman pressure. We drove the Mazda 3 and loved it! We couldn't be happier and would recommend Rich to anyone interested in a new car.

jmeyer41

8 de oct. de 2012

I recently bought a Mazda3 from J.J. and couldn't be more pleased with the service. It was low pressure from the moment I walked into the dealership till the moment I left in my new car. J.J and the staff.there are very friendly and willing to answer any questions you have. They go above and beyond to satisfy car buyers. They really know inside and out of each car there and if they don't know they aren't scared to look it up. I couldn't see buying a car from any other dealership or dealer. I personally recommend you see J.J.

amy.sabia.16

7 de oct. de 2012

good dealer great service and would recommend mazda of cool springs and salesman Rich Biggs. They were very nice and straight forward about the price

illuszun

6 de oct. de 2012

I bought a new Mazda 3 hatchback at Cool Springs from Craig F. on 9/22/12 and it was a fun and pleasant experience. The last time I bought a new car was 1994 and I'd been looking off and on for a new car for 8yrs or so. No, I'm NOT an impulse buyer! There was no pressure from Craig and he likes to laugh and so do I. He encouraged me to drive a couple cars with different options and allowed my brother and I to go out alone. There is nothing worse than having a salesman in the backseat telling you this and that when all you want to do is experience the feel of the car to see if you like it. Thanks for that Craig! Most new dealerships don't like to dicker anymore, I guess they took a lesson from Saturn and Car Max, but Craig was able to work with me to get the price where it needed to be to make me happy.

mazdaofcoolspringssu

15 de sep. de 2012

BUYER BEWARE - About a year ago, I received a letter in the mail from an address in Florida that had a Mazda logo on the envelope. I opened the envelope and inside was a letter from Mazda of Cool Springs offering me $3,500 over Black Book pricing if I would trade in my car. I am a current Mazda owner, so I assume that is how they got my address. The letter said they had a strong demand for used Mazda's and that's why they sent me the offer. I went to Mazda of Cool Springs and showed them the letter when I arrived. The salesman said OK, and we then proceeded to drive a few cars. I picked out a new Mazda3 that I liked and then the sales manager drove my Mazda3 trade-in. At the time, I had researched the value of my trade-in online, and I had a pretty good idea what it was worth (about $8,000). So, with the with the extra $3,500 added in, the offer for my trade-in should be in the $11,500 range. The salesman came back with the initial numbers, and the offer on my trade-in was $5,000. I asked where was the $3,500 I was supposed to be receiving due to the letter I received. The salesman said it was "in the deal". I asked, "where is the $3,500 - in the deal, since I don't see it". I also asked if the $3,500 was included in the $5,000 trade-in offer since that would mean they were only offering me $1,500 for my trade-in that had a KBB.com trade-in value of at least $8,000 at that time. The salesman said "no, we are not offering you $1,500 for my trade" and he walked off. The salesman brought the sales manager over to speak to me. The sales manager told me their offer of $5,000 for my trade was the best they could do. I again asked about the extra $3,500, he said there was a "problem" with the letters that went out. He did not elaborate. I asked why I wasn't told of the "problem" when I arrived, since I told the salesman that I was there in reference to the letter when I arrived. He did not answer me and walked off. I left Mazda of Cool Springs (for the last time...) and e-mailed the General Manager of the dealership when I got home. I explained everything that happened at Mazda of Cool Springs that day, but I never received a reply.In my opinion, the letter was a ploy to drag people into Mazda of Cool Springs to see if they are stupid enough to buy a car from them. I have bought a lot of cars in my lifetime, but I have never been treated this way before. The letter was nothing but a lie and everyone that I talked to at Mazda of Cool Springs knew it. In doing some research into Mazda of Cool Springs, I found out they are owned by a company in Florida (remember where the letter was sent from???) called the Tennessee Automotive Group. In the Nashville area, a bunch of former Alexander owned dealerships were purchased by this company.Based on the fact the letter I received was from the main office of the Tennessee Automotive Group, I highly recommend using caution with ANY of the dealerships in the Nashville area that have a yellow swoop near the name of the dealership. BASED ON MY EXPERIENCE AT MAZDA OF COOL SPRINGS, I PERSONALLY WILL NEVER DO ANY BUSINESS AT ALL WITH ANY OF THE TENNESSEE AUTOMOTIVE GROUP DEALERS IN THE NASHVILLE AREA.I appreciate you reading through my description of my VERY negative experience at Mazda of Cool Springs. Mazdas are great cars, so if you are interested in buying one, and you live in the Nashville area, I would HIGHLY suggest that you find another Mazda dealer that does not use the sales tactics that Mazda of Cool Springs uses. You and your hard-earned money deserve better than doing business with Mazda of Cool Springs.

reticulum12

14 de sep. de 2012

In the last 2 years I have bought 2 new cars from them. 2 times they were the one that gave me the best deal. Last time it took me less that 2 hours to buy the new car (Craig Francis made it very quick for us).One more detail: My kids love the giant Legos they have in the Kid area ;)

brian.cooney.54540

24 de ago. de 2012

I recenlty purchased a Mazda6 from JJ Parsons at Cool Springs Mazda. What a great experience. THe first time I felt like I really was gettign a great deal from an auto dealership without the pressure or haggling over price. I reccomend these guys. It was a low pressure experience and really quie enjoyable. That's a lot to say about a car buying experience. - Jane Cooney

bill.raines.509

18 de ago. de 2012

My family just bought 2 Mazda 3s. Excellent experience. No pressure at all and everyone was helpful. David Anderson was our sales associate. Great person and great job. Thanks.Bill

brucefidler

26 de jul. de 2012

I recently bought a 2012 Mazda3 s Touring from Craig Francis at Mazda of Cool Springs. Craig and his senior Sales Manager, Joe, were great to deal with. Everything was straight forward. There was nothing about the entire process that was either unenjoyable or that could have been improved. I recommend them unequivocally. And I love the car.

bassdude

2 de jun. de 2012

I had never considered a Mazda before, but I went to this dealership because my son recommended them. Although I was not looking to actually buy, the Sales team was friendly, knowledgeable and let me take my time really looking and test driving vehicles. The pricing was very straight-forward, with no pressure and no 'let me talk to my manager' dickering. I am definitely not an impulsive buyer, but they offered me a great deal on a Mazda 5 and we drove it home the same day.

nac

28 de mar. de 2012

David Anderson and the staff at Cool Springs Mazda were very great! David and the staff were friendly, knowledgeable and answered our questions and concerns honestly.Thanks for you help!