John

31 de oct. de 2016

I was greeted professionally quick and fast service your team was great start to finish ... your facility and waiting room was exceptionally clean ... coffee was provided while waiting for my car a nice touch ...

Wilmer

25 de oct. de 2016

Efficient and fast service very clean facility very profesional employees return calls if anything is need it or found during the service I will recommend the facility to friends and family and others

Maria

24 de oct. de 2016

I like working with Walter, he is friendly and professional.He is patient and understanding. He is conscious of time. And his estimate is good.

Joseph

20 de oct. de 2016

Nothing went wrong. It was fast and efficient. There's nothing more to say and this request for at least 20 words is stupid.

Thelma

17 de oct. de 2016

The service, the check in was all quick. The service attendant was courteous , and knowledgeable. The car was brought out to me in a timely manner

Felix J

15 de oct. de 2016

Everything went well. I referred my brother in law and he took his car there for service as well and had a good experience as well.

Eliza

15 de oct. de 2016

The hospitality is amazing, never feel ignored.. everyone will acknowledge the customer which is not seen or felt in other Toyota dealers.

Danny

14 de oct. de 2016

My transmission was replaced right away only complain I have is I wish they had more loaners it did take awhile but when they had one available they called me right away n as I said in less then a week my transmisssiin was replaced overall I was happy with the service

Victoria

11 de oct. de 2016

Very pleasant. Service was very fast , Coffee, tea or hot chocolate while you wait . On some day free manicure and massage.

Ann

8 de oct. de 2016

Quick & easy check in, no hassles, quick & easy check out. My car was waiting for me after I paid the bill.

Eliseo

29 de sep. de 2016

nice service, but still like to observe when working on my vehicle. I'm familiar with cars and when people work around I like to see the procedure.

Tracey AP

27 de sep. de 2016

I am really impressed with the services I received from New Rochelle Toyota. Akeim, my sales associate went above and beyond to find me a car that suited my checklist and budget. I will definitely return when I'm ready to buy my next car.

Craig

20 de sep. de 2016

Courteous, polite service. Walter always says hello and remembers me by name, before I even arrive to the counter with the service papers.

Jocelyn

14 de sep. de 2016

That I know they give me the best price possible and don't worry about any little hidden fees. They tell me the truth and how it is.

Lucy

14 de sep. de 2016

I was greeted cheerfully and the check in process was very quick. Everyone very respectful and acomodating to my request for a ride home while my car was being serviced! With this new option I will never bring my car anywhere else! Thank you NR Toyota!

Warren

13 de sep. de 2016

On time, friendly and expert advice. Computer records were used to verify previous maintenance, and what should be done next.

Nancy

13 de sep. de 2016

Excellent Customer service, clean facilities, keeps you informed, respectful, attention to detail (my windshield was cleaned), ease in purchasing or leasing.

Raphael

12 de sep. de 2016

Akeem Brown was excellent in handling my concerns in obtaining a new vehicle; he answered all of my questions and made me feel like a valued customer! Thank you Akeem Brown for handling my concerns and working with me!? You're engagement skills are superb! You're an asset to your organization!

Noel

12 de sep. de 2016

I sit in the sales area to read, thereby avoiding the TV. Your rep called me on my cell to advise me when my car was ready.

Louise

11 de sep. de 2016

Pleasant employees. I can wait for my car in a nice waiting area with a TV. Quick drop off. Great service!

Lorna Aj

10 de sep. de 2016

Having the feeling that the person you are dealing with is honest and professional. Very reasonable waiting time. Comfort in waiting area.

Victor

4 de sep. de 2016

People in the New Rochelle service department have a real passion to make customers happy. I had a good experienceby visiting NRT and that experience makes me feel good all day after.

Mcperez

3 de sep. de 2016

Mr. Gary is a great man. Very friendly. Answered all my questions with no problem. He is very polite. If I had to do it all over again would definitely come to him. Always with a smile on his face.

Keven

2 de sep. de 2016

Prompt service, courtesy and entertainment. Showroom and bathrooms are neat and cleaned regularly. I've been taking my vehicle at this dealership for 15 yrs. Thanks to this dealership, I currently have 251,300 miles on my 2002 Camry XLE V6.

Robert

1 de sep. de 2016

it was prompt. On another note, I get enough emails, and I don't appreciate being pestered into doing surveys. Just do a good job, and these won't be necessary.

Bibi n.f m

30 de ago. de 2016

I'm at new Rochelle Toyota with salesman koby .. Very professional person .. Very respectful.. He did not push his choicest on me .. He let me make my decision .. An he worked diligently to get me approved an I'm very happy an pleased with his work will def recommend him .. Thank u satisfied customer

Carmen

28 de ago. de 2016

from the minute you drive up everyone is very helpful, and answered all our questions. waiting area and restroom very clean.

Elena

28 de ago. de 2016

We ended up not buying from this dealership but only because we found a car exactly matching what my daughter was looking for, Excellent and honest service however.

Rajendra

26 de ago. de 2016

All Staff members who we interacted with were very courteous, pleasant and easy to communicate with. The sales and finance staff provided accurate and precise information and we never felt pressured. Even other staff members were pleasant and welcoming.

Jonathan

11 de ago. de 2016

Fast and efficient, and friendly! I was very happy with the experience! The facilities were also clean and inviting. Recommend this location in New Rochelle to others.

Carmen

2 de ago. de 2016

The waiting period last little of bit longer than was expected but the personnel keep connected with the customers at all the time. Also the coffee and the TV make the difference.

Letitia

1 de ago. de 2016

This was my first time coming to New Rochelle Toyota to have my car serviced and i will be going there from now on. Walter Smith and all of the other staff are excellent. New Rochelle Toyota service department has the best customer service.

Donna

28 de jul. de 2016

The waiting time to have my car serviced was reasonable considering the fact I was having my 60,000 mile maintenance done. The staff was courteous and professional. The waiting areas were clean and accommodating. The overall facility was clean and the atmosphere was friendly and inviting.

Michael

24 de jul. de 2016

I never had a problem with the service with Toyota in New Rochelle. They always treated me with respect and always try to accommodate my needs.

Michael

23 de jul. de 2016

PROMPT AND EFFICIENT SERVICE. SERVICE DEPARTMENT WAS VERY POLITE AND CORDIAL. I WOULD RECOMMEND THIS SERVICE LOCATION TO ANYONE. I ALWAYS HAVE MY CAR SERVICED AT NEW ROCHELLE TOYOTA

Jodi

22 de jul. de 2016

Walt is awesome, so is Rob, the new guy who said his name a bunch of times was great as well, they're always nice and know the work very well. This is why I bring donuts!!!

James

20 de jul. de 2016

Leon Samaroo was friendly, engaging and helpful. The sales manager was straightforward and professional. Business manager was knowledgable and made the process effortless.

Dorothy

20 de jul. de 2016

Without a doubt, Jhonattan Cabrera is the most knowledgable, thorough, respectful and thoughtful sales representative I have ever worked with. He was determined to get me into a car on that day - and he got me a great deal. It was AMAZING to drive off in my new RAV4 and I love it!

Cheryll

17 de jul. de 2016

The service time had somewhat been reduced compared to my last visit. The area was very clean. The workers where very professional and friendly.

Paulette

15 de jul. de 2016

I purchased my 2013 certified pre owned Rav 4 last week. I will admit that without question My salesman Frankie Wells was extremely patient, helpful, courteous, pleasant and above all professional. He was not pushy. He spoke to the manager on our behalf trying to address our concerns and promptly getting answers to our requests. I highly recommend that you ask for Frankie Wells. He was Not pushy and or sceeming in order to close the deal. We also had to return a few days later to get the car bumper reattached Bc of a missing bolt. My son took the car in and the service dept promptly reattached the loose bumper and Frankie made sure the work was done promptly and correctly. We also had a very good experience with the finance person Darnell Duckett who experience unanticipated hassles in completing our financing and obtaining the necessary insurance documents from our agent. Due to the improper spelling of my maiden and married name on my NYS license the insurance agent was not able to issue my insurance card in the same exact way that the drivers license had displayed. Darnell was patient and helpful as he attempted to navigate the agent in getting the spelling on the insurance card identical to drivers license. This effort took at least 3 hours of waiting. Darnell was professional, courteous with us and the agent and most importantly with me since I was in a rush to complete this transaction and get home.

Lorraine

15 de jul. de 2016

The service was performed in a kind and respectful manner. I felt as if the salesperson was really interested in my opinions and concerns.

Carol

14 de jul. de 2016

Promptness and detailed and good service skills. The waiting was not long and the car was clean when I got it back.

Alberto

13 de jul. de 2016

My experience was excellent . I felt very comfortable and welcomed , I have zero complaints. Everything turned out better than I expected.

Erica

10 de jul. de 2016

Everyone was very helpful, told me exactly what I would expect from the service, and there were no fees for my first checkup. Very friendly customer service!

John

10 de jul. de 2016

Prompt and friendly reception when bringing the car in for service. The service advisor was also courtesy and informative. The car was ready as promised.

Blanca

6 de jul. de 2016

Best birthday gift to myself thanks to Patty, who was beyond helpful! She did everything she could to make my experience fun, smooth & fast! This is the 2nd time she does that... First time with my Corolla (2013) and now again with my RAV4 (2016). Very, very happy and thankful with this wonderful person!

Claura

3 de jul. de 2016

The personal are very professional attending customers All questions are answered This is my second car and I have any problem every time I need to go for service

Patrick

2 de jul. de 2016

My Salesman was curtious and exact in helping me with the car I was interested inHe gave me the full run down on all the features and perks of my potential purchase

Humberto

1 de jul. de 2016

Friendly staff, my car was serviced very fast. I expected to be there at least the whole morning but the car was done in about 1 hour.

joecool123

30 de jun. de 2016

I went New Rochelle Toyota to help my dad with a purchase of a vehicle. My experience with Salesmen in the past was ok, but this experience was great. Tony provided excellent product knowledge and provided the car for my dad in the timeframe as promised. He worked miracles to get us in and out without a hassle. If you want someone who know's his stuff, go see Tony at New Rochelle Touota. He will take great care of you. Joe W.

Nicole

29 de jun. de 2016

You worked with me to get me the best deal and rate. Customer service was wonderful. Jay my sales person was great he worked with me - seeing how clueless I was in my first car purchase.

Ildefonsa

28 de jun. de 2016

Everyone is approachable, knowlegable, and pleasant.I only spent few hours, and I went home with a new car.The facilities are good.

Allison

27 de jun. de 2016

Everyone is very nice and the device is reliable. The waiting room could use some improvement because it takes so long for services but other than that everything is great

Glenda Marshall

24 de jun. de 2016

I have been leasing from New Rochelle Toyota, on recommendation from my neighbor who is their customer since 2012 getting a new Totoya Camry Se every 2 years. On June 22, 2016 Manager Muhammed Mulla, Sales/Lease consultant Tony Zogejani and FS Manager Darnell Duckett worked with me.Tony made sure that I was able to select a car I liked and proceeded to process all aspects of the lease agreement. Everyone was very professional, knowledgeable and took an interest in my needs.I left the dealership later in the day with my new car and a big smile.PS. the staff in the service department is fantastic.

Jasmin

14 de jun. de 2016

It was easy and comfortable. Staff was very accommodating and welcoming. I was kept informed and it wasn't a very long wait.

Marina

9 de jun. de 2016

Service is very quick. Service staff is nice and thorough. The place is nice and clean. They have coffee while customers are waiting.

Michael

4 de jun. de 2016

Very friendly. Good service. The service process was very smooth. The service area is nice. Good people behind the counter.

Andrew

3 de jun. de 2016

Good sales rep. Willingness to work with me. Good selection of cars in stock. Dealership is a bit run down b

Roger

1 de jun. de 2016

Kobi, the salesman was energetic, enthusiastic and committed to help. Junior was fair and reasonable in working out the prices of our trade in as well as for our purchased vehicle. Antonia and Sheikh in finance helped the process go smoothly. Everything went better than the worst case scenario I expected.

LT

1 de jun. de 2016

Multiple emails between myself and this dealership across two sales people. Promises were made and never delivered. Photos never sent. Videos never sent. Emails never responded to. They were aware I was planning a trip to see two specific vehicles. Still nothing. I reached out multiple times even after they failed to reach back out and still nothing from them. Oddly, I then get an email asking for my input on my 'experience' with them. Obviously I reported that it was negative. Guess what...no response to that either.

Eileen

1 de jun. de 2016

very nice and friendly will answer any questions went over what service they performed well rounded service crew thank you

Luis

31 de may. de 2016

place was clean and friendly and service rep wanted to work with the customer and not against. Even accepted my coupons

HLCruz

30 de may. de 2016

Excellent costumer service. Kevin was welcoming, enthusiastic and made you feel right at home. Antonia was extremely helpful, she kept everything within budget and make sure we recieved the deal that we wanted. Excellent place to come and shop for a new car.

Norma

30 de may. de 2016

The entire staff was very courteous and helpful. This experience made my visit to Toyota a stress-free morning. New Rochelle Toyota is a great dealership.

Marcia

26 de may. de 2016

There wasn't any pressure from the sales representative. She was thorough in her explanation about the vehicle that I wanted to buy. The manager was superior in working with me to get me what I wanted. We need more managers like him.

Dawn

24 de may. de 2016

Everyone is very polite and helpful. The service provider was very kind and courteous. He spoke to me about the best things for my car and made my stay there pleasant.

Paula

24 de may. de 2016

I am pleased that although a Toyota owner can receive service without an appointment, those with appointments will receive priority in obtaining service. I am not certain that I need to make service appointment every 6 months, I will continue to due so for the short term.

Tiffani

17 de may. de 2016

Frankie Wells was excellent from start to finish during my car buying process. I would recommend others for sure. Thank you!

Jufer

15 de may. de 2016

Fast and efficient! And costumer service was excellent! The car was done on the time frame promised and my next service was already scheduled!

Selma

13 de may. de 2016

The service was courteous, and fast. There was a comfortable waiting room with coffee and TV. I requested to check the air-conditioning and it was done.

Elizabeth

10 de may. de 2016

Very appreciative of the customer rep who got in the recall fix on my car while I was there for state inspection so I didn't have to come back

Stephanie

9 de may. de 2016

Nice fast and professional. They were very good and punctual at setting my new appointment even when I missed my original date to come in. They accommodated me with no problems

Norberto

8 de may. de 2016

What I needed to be done to my car was explained to me clearly . The car was ready when they said it would be.

Vince

7 de may. de 2016

All provided maintenance and admin services were done in a Quick and efficient manner. But phone call messages left on answering machines need to be recorded slower and include a return phone number.

W. Rivera

4 de may. de 2016

The sales representative, Mentor, picked me up at the train station and guided me throughout the process from the beginning to the delivery of my Corolla. He was courteous, very informative, and patient. Business Manager Allen Stern was also a pleasure to deal with, not pushy, and up front. I had a choice of going to other dealers, but I'm glad I came here. I will get my car serviced here. These guys are very good and unlike typical car sales persons. Highly recommended.

Judith

2 de may. de 2016

I made the appointment the day before. I was in and out in about 1hr 15 mins. Quick, easy, and everything is fine.

Beatrice

2 de may. de 2016

From the moment you drive in the staff is friendly and helpfulWalte Smith is helpful, professional and patient. Excellent service

Brian

2 de may. de 2016

Friendly service and thorough. The time it took for the process was very long but the sales department and finance department were helpful and friendly.

John

2 de may. de 2016

Walter is the greatest service representative. He has been most professional and friendly in a sincere way for many years.

John

1 de may. de 2016

Recall repair was quickly taken care of. Waiting room was clean, and I liked the fact that the service rep came in to let you know the repair was completed.

Happy Customer

1 de may. de 2016

Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years.I would suggest removing the TV from the waiting room. Go with audio instead. Soft rock mixed with jazz and classical music would help de-stress the customers.

Jean

30 de abr. de 2016

professional service and courteousness ..technicians are very good in keeping the customer up to date with service intervals...without the hassling. ..

Charise

29 de abr. de 2016

I likes that I kept informed of what was going on with my car. The sales person "Wil" offered me a free car wash after noticing my car was a bit dirty. He was friendly, informative and attentive to my needs.

Rosa

28 de abr. de 2016

The service was fast and the person that took care of me was very nice and helpful. I wish I remember his name.

Pat1126

28 de abr. de 2016

I was going from dealership to dealership.. Not receiving the service I was looking for. Until I decided to visit Toyota of New Rochelle. I was greeted by a very professional man name Dean. After sitting with Dean I decide this place is where I needed to be. Dean provided me with so much information and options to go with. He really went above and beyond to help. I was truly grateful for his service... Thank you Toyota of New Rochelle for hiring professional dealers Praines38

Barbara

26 de abr. de 2016

Product knowledge was evident. Very professional throughout the interaction. Seth got the cue that I was not buying on visit number 1. He had time to make a complete presentation and we had time to consider what was presented.

Carjah

26 de abr. de 2016

Friendly people, free coffee, will get a good deal. They honored our voucher and worked with our budget. Always follow up after I service my vehicle

Lisa

25 de abr. de 2016

Everyone has a smile on their face and always ready to assist you from the selling process to the assistance on maintenance service department.

Felix R

25 de abr. de 2016

Just purchased a new 2016 Camera. Very happy with the salesman Aldo. He was well informed and answer all my question, promptly. It was a pleasure working with the New Rochelle Toyota team.

Valli

23 de abr. de 2016

Great, timely customer service, accommodating, quality advice and performance. Facility is a little tight during the peak hours, however, I don't go there for the facilities.

Josh Perkiel

18 de abr. de 2016

Worked with Patty Zimon. Got the deal I wanted and within the time-frame I had hoped. Patty was really great and went above and beyond for me. She's also a sweetheart. Shaikh helped get the paperwork in order for a (fairly) speedy overall experience. He was easy to communicate with via email and phone. These folks were great, no issues. Only thing I'd say is that the dealership could use a major facelift.

Dean

17 de abr. de 2016

Walter Smith has been taking care of me for the last 12 years. He is patient and always gives you advice as if you were a member of his family. He is the best!!!!!

Barbara

14 de abr. de 2016

I liked the way the sales agent Jay Britt was very helpful and patient with me picking the right vehicle. I appreciate the way he took the time to make the customer happy and even my spouse who wasn't getting a vehicle. Jay Britt is a great salesperson and I would highly recommend anyone to ask for his assistance in purchasing a vehicle at Toyota.

Dionne

12 de abr. de 2016

Quick and courteous service with no surprises. Always know what is being done and the associated costs for the service or parts.

Mark

8 de abr. de 2016

The workers at NR Toyota noticed that the new steering rack which was purchased, did not perform as expected after they installed it. They ordered another one and installed it. I was very pleased that they ran interception before I received my car, and that they were on the ball. NR Toyota provided me with a loaner vehicle for free during the ensuing delay.

Sonia

6 de abr. de 2016

Was great. I did not have to wait for too long. The customer service is excellent . I would definitely recommend

Stephen

5 de abr. de 2016

Always get great service and I get everything done with no problem at all. I never have any problems when I bust NR Toyota.

Maiysha

2 de abr. de 2016

They were able to get us in and out in a timely manner. The staff was very friendly and courteous.

Stewart

1 de abr. de 2016

No add-on fees after the negotiated price is fixed, which happens all the time at Toyota dealerships all over Nassau and Suffolk Counties. We purchased a low mileage 2013 Corolla at your dealership, at the lowest price on the internet, and in excellent condition. We drove from Suffolk County and met with Anthony, who was very helpful, supportive and personally made sure that the car was detailed to perfection before we drove up again from Suffolk County to pick it up. Frankly, we were waiting for the other shoe to drop, when Anthony told us there no additional dealer fees. When we saw the contract, there were no add-ons. Also, we spoke with Sheik, who was very assuring and was true to his word about getting reasonable financing for our purchase with you. He was not pushy either. We have already told our friends of your dealership, and suggested it was worth the drive to come to you if they need a car.

Carol

30 de mar. de 2016

All service was great, And Jeremy at service is an excellent worker, he always helps me out when ever I come there

Vinette

28 de mar. de 2016

No pressure to buy. The personal attention I received from the salesman Felix was greatly appreciated.I had some extenuated circumstances that need special attention.

Simone

27 de mar. de 2016

I didn't have to wait a long time for my vehicle to be serviced. While I waited I was able to have a nice cup of coffee.

Jaquelin

22 de mar. de 2016

i am very impressed for the service i received i will recommended to all my friends and family. that is my preferred place to take care of my car maintenance.

Ellen

21 de mar. de 2016

Pleasant greeting upon arrival. The gentleman who wrote up what I wanted done came to me to let me know what else was needed. He also explained the service before I left.

George D Barbara

11 de mar. de 2016

Every interaction is thoroughly professional and friendly. The waiting room is comfortable, newspapers provided while waiting. Service person personally takes you to your car. Just a fine experience.

Paul

10 de mar. de 2016

Great service, Irvin is great and very nice.All the staff is very polite and cool, I like the coffe and concessions there too, very delicious and very considerate for the service station to provide that

Edgar

9 de mar. de 2016

Accuracy of the waiting time told by the service , good communication, and good customer service. Overall inspection of my vehicle was accurate as well.

Donald Gammon

7 de mar. de 2016

My wife and I have purchased and or leased several cars since 1986 from New Rochelle Toyota and each time we have had an excellent experience with the sales and the service departments. We would recommend this dealership to anyone in the market to buy or a lease a Toyota

Rosemary

7 de mar. de 2016

The employees of NR Toyota are extremely professional. They ALWAYS follow up and are so pleasant. I have leased 2 cars from NR Toyota all have been great, and the Toyota Care is exceptional

Sewdatt

24 de feb. de 2016

Fast service the sales person were great and very friendly,not forgetting the popcorn it was fresh and delicious me and my daughter loved it.

John Susan

24 de feb. de 2016

Walter Smith has been our service advisor since 2000. He always makes sure that all work is completed properly. He checks our service record when we visit to ensure that all maintenance and recalls will be performed.

Lavon

22 de feb. de 2016

I love, love, love my car and my experience with my salesperson, Jay Britt, was the best ever! His product knowledge, positive energy, and helpfulness made the process extremely easy. This guy really knows his stuff and he was super friendly! I highly recommend New Rochelle Toyota, ask for the best salesman there, JAY BRITT!!!

Jodi

19 de feb. de 2016

The service took maybe twenty minutes? I think his name was James, he was very helpful and sweet. To have such a fast experience means that my day doesn't revolve around going to the shop, it isn't intrusive in my schedule, and I can keep going about my business for the day.

Sharon

16 de feb. de 2016

Everything was explained to me in a manner for me to understand. The service assistance was friendly, patient and very helpful.

Robin

5 de feb. de 2016

This last visit was my best one was not happy previously. Don't think I would lease again from this dealership

Juan

3 de feb. de 2016

The clerk in the office was very professional and helpful He make me feel comfortable, good personality, he guide me

Peter

3 de feb. de 2016

Just about everything from being courteous to questions answer in detail. I received prompt attention when I visited the showroom. Thank you

ProCareMed.

30 de ene. de 2016

I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication by service adviser Will (Irvin). He has turned a frustrating situation into a very fine experience.

Cesar

29 de ene. de 2016

Good service and reasonable wait time during my visit. Staff are great and very friendly. I would recommend this dealer.

Debabrata

28 de ene. de 2016

Very reasonable price and pleased with their customer service and negotiation but worry about their future service, I hope it will be helpful same as purchasing time

Juan

28 de ene. de 2016

I had no appointment and my vehicle was service right away. The staff was great and treated me with courtesy.

Joanne

28 de ene. de 2016

I was given an appointment on very short notice when I was having a problem with my car and I appreciated the responsiveness. When I came the Service Manager did a thorough job of asking questions and helping to pinpoint the problem which greatly helped in getting the problem resolved. The entire staff was courteous and efficient!!

Anne

28 de ene. de 2016

Everyone from when you drive up to when you drive out are welcoming and pleasant. the office staff is very efficient and keeps you well informed.

Paula

25 de ene. de 2016

This visit with the Service Advisor Walter Smith was a much more positive experience. He discussed, and recommended service requirements based on my driving. He was also kind enough to explain that while he could not prevent what happened in the past, but that he would do everything to prevent any misunderstandings in the future. He also noted my file with our conversation. All of the Service Advisors are very friendly and professional,and after my conversation with Walter Smith I feel much better about what I should be told after a service and what I should be asking about what service was performed and what service I should ask for the future.

Nurudeen

24 de ene. de 2016

You guys have excellent and professional personnel working at the dealership . The stuff at the facility are very courteous to the customers and their co-workers which is something you don't often see at other dealerships.

Alfredo Lezama

24 de ene. de 2016

Best service experience ever !! After taking my FJ cruiser for a noise which other dealer couldn't fix , the techs identify the problem in my first visit and fixed properly!! And provided me a loaner for the time my car was in the shop!!Many thanks to the service team u guys are the best!!

Theodore

23 de ene. de 2016

My experience was excellent as usual. Walter Smith is very professional and thorough and told me exactly what I needed to have done on this visit. I am very satisfied.

John

21 de ene. de 2016

the best experience ever. Will Paneto very professionalexplain all the process from beginning all way to the endBest service advisor...

Khadia

21 de ene. de 2016

Everyone there is so friendly and pleasant. From buying my car to servicing it for the first time customer service was absolutely wonderful.

Selenia

8 de ene. de 2016

He explained all the things he found and explained what I had to do to fix. I received a recall letter to fix a problem on my dash. Now waiting for a call from them to fix my auto.

Anthony

8 de ene. de 2016

The service advisor, Walter, was great. There were some recommended services that needed to be done and he advised me of them.

Anthony

2 de ene. de 2016

Patty Zimon got me the deal on the model I wanted! She really makes all the paper work easy and fast and makes sure everything is correctly done. I will be buying my next care from her. Thanks Patty :)

Siu

22 de dic. de 2015

The job was done quickly and there was no issues. Will working in service was very helpful and friendly. He made the experience great.

Lshrikam

11 de dic. de 2015

I called online looking for a CPO. The person on the phone told me he had both of the cars I wanted on the lot and quoted me some approximate prices. We made and appointment, triple checked on the pricing + inventory and went to the dealership. We soon realized that the man on the phone wasn't a sales person, just a phone operator. One of the two cars was not there, a manager had taken it home on his day off and none was going to call him to bring it back. It is always good to know that a manager's convenience is more important than a customers. The Sales person and the Manager were both nice and seemed to be well intentioned, however they made mistakes at every step from the cost of our trade-in to the price of the car we wanted to purchase. Half way thru the negotiation, the sales man realized that he was negotiating with us on the wrong car. I mean REALLY? The price kept changing and going up as they did this "wrong or that wrong". Eventually -- we walked out not feeling confident about purchasing our 5th Toyota from people that do business that way". We were ready to buy the car and went to the dealership with full intentions of purchasing from them. They simply were not organized and frankly did not come across very serious about their jobs - "it felt like a lets make a deal scenario" which ended up feeling disrespectful and humiliating. We ended up paying a little more across the boarder with another dealership that gives more consideration and courtesy to its customers and inventory. Will not go again. We feel good about not buying from them.

Grisselle777

8 de dic. de 2015

Over the past month I've experienced what I would consider "a world wind" from purchasing a vehicle that provided issues. I must say with the great help of Yasu, Nate and Akeim I was able to walk away a very happy customer yesterday! The professionalism and customer service of going above and beyond to ensure that my tension was ease with the experience I endured truly demonstrated their dedication.All in all I walked out with a new vehicle that provides me with more confidence and comfort with which resulted in my 180 degree positive experience!

Sheron

6 de dic. de 2015

The representative was professional, courteous, kind, knows what he is doing. The service was quick and the pampering getting my nails done also brows that's a big plus the attendants out side were equally helpful professional and kind

Alba

19 de nov. de 2015

Everyone is professional and caring. Staff explains everything well. My car needs are met I also love the individual attention.

Christopher

18 de nov. de 2015

The service department staff is very knowledgable and courteous. I felt they handled my service very efficiently and as I result I was there for a minimal amount of time.

Christine

18 de nov. de 2015

Thank you to everyone at New Rochelle Toyota. The purchase of my new SUV was about as perfect as you can get. The staff was amazing and I will certaining be back again.

Saby

15 de oct. de 2015

It's been three days went in and wrote the deal and was told they will call me ever since then I am calling and asking them no one responded yet managers are quiet rude every single person has a different reason one manager told me by 2 I should get a call and sheikh is working on it and now I called all of a sudden sheikh is off for the day It's just xxxxxxxx they think ppl have time for them

Lucy

14 de oct. de 2015

Was in this dealership to lease a car sat Down with this women for 5 hours got no where, she didn't know what she was talking about, didn't even know the car in the showroom, had to keep going back to ask another man, After I signed papers she didn't even call to check if it was ok, Very unprofessional

Andy E.

11 de oct. de 2015

While I did not actually purchase a car from New Rochelle Toyota - which was only due to the fact that I kinda changed my mind subsequently as to what type of car I wanted - my experience of dealing with the sales people at NRT was exemplary. They were courteous and helpful. My salesperson, Jay, and his manager, did not make me feel pressured in any way as some dealers do, and more importantly, were flexible in the negotiation process that made me feel like I was getting the deal that I wanted. Nice place.

Arber

9 de oct. de 2015

I had the best experience ever. Buying a car it was never this easy. Tony Zogejani is the best salesperson ever, he help me with everything for my new camry se I will definitely come back for another car.

Dani

2 de sep. de 2015

I recently visited New Rochelle Toyota and their salesperson Frankie was amazing!! Thanks to him my experience there was very easy. He was very knowledgeable and friendly. I would definitely recommend New Rochelle Toyota to my friends and family. Be sure to ask for Frankie!

Mercedes perez

1 de sep. de 2015

I had a great experience at New Rochelle Toyota the salesmam who sold me the car Mr. Jhonattan Cabrera was very friendly an gave me a good deal on a new car. He fully explained every thing . Overall my experience was very good.......

Adriana Acevedo

31 de ago. de 2015

I had a great experience at New Rochelle Toyota. The salesman jhonattan Cabrera who sold me the car was Very friendly and gave me a good deal on my new vehicle. He fully explained how to use all these new features which I had not been accustomed. Overall my experience was very good .

Frances freitas

27 de ago. de 2015

I Went to new rochelle toyota with my husband a young man called jhonattan was my sales rep,he was very professional and very kind he was really pacient with me he Was very consisting about my needs making sure i get what i was looking for... I very freindly person i would highly recommend this dealer and specially the person who took care Of me and my family .. Thank you jhonattan

S. Sanchez Acosta

17 de ago. de 2015

Ok I have purchased two new cars in my life one new and one used and the process both times was pretty miserable to be honest, I got totally ripped off as a single girl walking into a dealership so I try to be super informed now that I was looking for another car since mine is due. I have been interested in a Toyota. I did my research since my credit isn't the best and I have VERY little for a down payment and that wasn't going to change so when I initially went in to look at some prices and options for used cars I was assisted by Gary and I have to say he was GREAT very easy going and made the whole process easy I basically walked out with a 2015 Corolla nothing down and with not the best credit. I LOVE my car and love the experience. I don't normally recommend people or write reviews but I think for people like me who are uneasy about large purchases should really go to New Rochelle Toyota and see Gary. He was really great, and really gave me a good deal, I'm still shocked. So I'm definitely never going anywhere else or seeing anyone else. Gary is really Great & New Rochelle Toyota is the place to visit if your considering a car purchase.

Wendy333

17 de ago. de 2015

I was looking for a Toyota Sienna for three weeks. Everyone always tries to find the best deal, and so was I. Three weeks passed with no result. Hence, I stopped by this dealership with very little hope to find a deal. Then I met Jay Britt. I would have walked in and walked out if it wasn't for Jay. He's there to find you the right car, for the right price, all while being extremely candid. I have very little patience for the negotiation game. But Jay made things right and painless. Go in and ask for Jay. You'll know what I mean.

Carguy93

14 de ago. de 2015

Jay sold me a acrura tsx I fell in love with it .he made me feel like I was family. Overall great experience . I believe jay needs a raise

BraveHeart68

14 de ago. de 2015

If you need someone dedicated to getting you the best deal please ask for Jay Britt. Attentive and smart. Persistent to get the right situation for your needs. Amazing salesperson!!!!Lisa Robles

girl first car34

8 de ago. de 2015

I step in the dealership with the weather reach g the 98f. Anthony help me in e every step of my purchase..he assisted in everything I need..answered all so many questions from me and family I recognized he is very patient and professional..It is my first car so I need as much information as possible before signing anything...I will recommend to everyone to visit toyota of new rochelle..I hope to upgrade in a few years I definitely I'll be going back as well taking my young brother as soon as he gets his license.....

Very satisfied customer

5 de ago. de 2015

Just purchased a new car from New Rochelle Toyota . Burhan "Billy" Memisovski, Leon Samaroo and Antonia Scarpaci were amazing. Professional, helpful and very knowledgeable. They all made buying a new car a very pleasant experience.

HappyLexusOwner

22 de jul. de 2015

I was in a position that I needed to buy a car rather quickly. I searched New Rochelle Toyota's website looking for a Toyota RAV 4. As I was doing my searches, I found a beautiful 2009 Lexus IS 250 that I had to check out. I went to the Dealership and met with a wonderful sales person, Al Dunstan. He was professional and friendly, and most importantly not pushy! We spent the better of two hours together looking at the cars I was interested in, all the while having casual conversation, he was not just looking to make a sale and get rid of me! Al made me feel comfortable and at ease and I sincerely appreciate the time he took. I also want to mention the Finance Manager, Allen Stern. Allen was also very knowledgeable and didn't try to sell me warranties I did not need. He took the time to explain everything clearly. Allen was also very friendly and made me feel comfortable as I finalized this big purchase. Thank you Al and Allen, you helped me get the car I've always wanted and I look forward to working with you again on my next purchase!

Carlos21

28 de jun. de 2015

These guys helped our family get a great car at a great price. After we had given up hope to get what we were looking for, Paul walked us through and gave us hope. After getting us the car we wanted at the price we wanted Al helped me get all the paper work in order so we could bring our car home. Amazing team.

Ro

3 de jun. de 2015

Aldo, Billy and the rest of the staff helped guide me through the leasing process. They were eager to make the deal work. I had a great experience and will re-lease from New Rochelle Toyota again. Thank you for your help guys and I love my new Corolla.

Kelly.A84

20 de may. de 2015

My experience started when my mom took her car in for service. On our way out, Gary stopped by me and asked me to come by one day to "get a new car." Little did he know I was already looking! So about two days later I showed up and asked for Gary.. We went over all the nicks and nacks... and through out the whole process he only kept impressing me.. I really wanted the 2015 Avalon, however being on a certain budget gave me a clear idea that it was a bit much for me.. Needless to say the day after I went to another dealer not because I wasn't happy with New Ro Toyota but because of my tight budget... Also go great service there. Once I told Gary that I did think the Avalon would work... he made sure that was not the case.. Gary, Darnell, and the amazing Georgia Made sure that they took good care of me and that I walked out happy and with the care I REALLY WANTED. I have never had such an exceptional service! This is the 3 vehicle that my family has bought from New Rochelle Toyota and I will say that I would not go any where else and this would be my first recommendation.... I truly feel like they are more than just a sales person.. They are friends and now a part of the family.

Kelly A.

20 de may. de 2015

My experience started when my mom took her car in for service. On our way out, Gary stopped by me and asked me to come by one day to "get a new car." Little did he know I was already looking! So about two days later I showed up and asked for Gary.. We went over all the nicks and nacks... and through out the whole process he only kept impressing me.. I really wanted the 2015 Avalon, however being on a certain budget gave me a clear idea that it was a bit much for me.. Needless to say the day after I went to another dealer not because I wasn't happy with New Ro Toyota but because of my tight budget... Also go great service there. Once I told Gary that I did think the Avalon would work... he made sure that was not the case.. Gary, Darnell, and the amazing Georgia Made sure that they took good care of me and that I walked out happy and with the care I REALLY WANTED. I have never had such an exceptional service! This is the 3 vehicle that my family has bought from New Rochelle Toyota and I will say that I would not go any where else and this would be my first recommendation.... I truly feel like they are more than just a sales person.. They are friends and now a part of the family.

mommy 5

11 de may. de 2015

From the minute i walked in at the end of the day may I add i received immediate attention, professional service. They know how to get things done. I immediately was taken care of and went for a test drive. The manager was outstanding in introducing himself and welcoming us. .2 days later I was driving my Toyota Sienna..Luv this dealership. .I highly recommend you come here first no need to shop around. ..

Tonie P

9 de may. de 2015

My salesman was awesome. He was with me every step along the way. His service was professional and pleasant.This is the first time I bought a car without pressure or drama.I will recommend this dealership to all of my friends who are in the market for a used or new car.The staff overall were pleasant, friendly and extremely professionalAl is the first salesperson ever to stay with me thru the entire process.Kudo's to New Rochelle Toyota

Alexa89

7 de may. de 2015

I purchased my first car (highlander 2015) last week at New Rochelle Toyota and I had an excellent experience. The people that work there are very professional and friendly, they make sure that you leave the dealer happy with your purchases.I really recommend this dealer, I visited another dealer before going to Toyota New Rochelle and I could noticed the difference in how they treat they customers. I'm looking toward to buy my next car in the future from this dealer, I felt very comfortable with my experience buying my first car.Thank you guys!!! The managers the sellers you all guys are doing a great job.

JSTRAT

12 de abr. de 2015

One of the friendliest car dealerships we have ever been too .A friend of mine recommended me and now I know why! I purchased my last Rav4 at Westchester Toyota and I"m so glad I did not go back.Thank you to Tony, Billy & Antonia for making us feel so comfortable.And explaining everything step by step. I will stop up and visit when I get my car serviced.New Rochelle Toyota will always be recommended by us!

Miwanow93

4 de abr. de 2015

I was given the best deal at New Rochelle Toyota. The price, the car, EVERYTHING was great! Aldo and Shaikh are great sales consultants. When it's time for you to get a car make sure you ask for these 2 guys! I couldn't be more happier with my first car and the deal I recived !

The Williams Team

1 de mar. de 2015

What is usually painful in releasing two cars was actually relatively pleasurable. Our dealer Aldo was consummate professional, friendly,and responsive to our needs. We didn't get the feeling he was trying to 'sell' the deal that would most benefit the dealer rather than us. This in our experience is most unusual. Additionally everyone we interacted with from the finance persons to the manager were equally professional and responsive to our needs.

Leems

19 de feb. de 2015

I visited New Rochelle Toyota recently because I was interested in purchasing a Prius . I dealt with Leon and his service was exceptional. He got the best deal for me on my toyota pruis. They go above and beyond for their customers and I even received a follow up call from him to see how I was doing with my new vehicle. When you need a vehicle this is the place to go !

newrovenza

14 de feb. de 2015

Patti was so nice from the moment she greeted us on the floor, to seeing the deal all the way through. She always gave us honest answers and made sure we were clear of everything. The great deal we got couldn't have been possible without the sales manager, Billy, really looking after my wife and I in getting us in the car we needed and ultimately wanted. Because I fought for my country he really looked out for me as a veteran of the USMC. THANKS SO MUCH TO THE ENTIRE STAFF!!!!

Ashley C. Donahue

11 de feb. de 2015

After being lied to and cheated at every other dealership I had visited in the past, I was very skeptical to set foot in any dealership. But with my lease almost up, I had to try and see if I could fend for myself and get a new car. I went to New Rochelle Toyota and I was immediately greeted by a very nice manager (Billy), he introduced me to what I have to say has been the most honest and sincere sales person I have come across in my experience of car shopping. I met Jean, he is very professional and intellectual sales person. He listened to my complaints and my past experiences and assured me that I would not experience any of that with him or this dealership. He informed me of all my options and gave me his honest opinion as to what I should consider. Once I was decided, he fought for me to get me the best price attainable to fit my budget. He then informed the finance guy (Darnell) of my situation so that I was able to get the best rate and the best monthly payment. Jean was very patient with me and his determination to make sure that I was not at all mishandled helped me feel very comfortable. I also liked that Jean is a Marine and his professionalism was one of a kind. This dealership has a great staff and they are very customer oriented. I highly recommend this place for your purchase. You will not go wrong. Go see for yourself that these guys do not yes you and then take advantage of you. They listen to you and I am very happy and satisfied with my purchase. I ended up getting a Rav4 XLE. I love my car and it has been the best on the snow. Had it not been for the patience they had and the fact that they knew what they were doing, I would be stuck in the snow with my old car. Thank you guys, I appreciate everything you've done for me.

Jennifer Restin

11 de feb. de 2015

I was on a small budget with a long list of requirements. After speaking with over 10 dealerships and getting extremely frustrated with the process, Gary with Toyota in New Rochelle was the only one who not only answered my questions instead of telling me to come to the dealership, but he even reviewed my criteria for what i was looking for and narrowed down the type of car i needed before i even went there. Gary then proceeded to come pick me up as i did not have a car and do everything in his power to save me as much money as possible with the entire transaction and handled all of my DMV paperwork etc... Overall i was very satisfied with my entire experience with this dealership. I would definitely recommend it to anyone looking for a car. If you want the best experience with no hassle go see this guy!!

Juan Torres

11 de feb. de 2015

I recently purchased a 2010 corolla se from New Rochelle Toyota. I absolutely love my car. I am so happy with this car. The customer service I received from my sales lady Ana Valerio was excellent she guided me step by step on the process of my new car. I was a little skeptical at first due to the fact that it was going to be the first time that I purchased a car at a dealership. The finance manager Mike Mavroudis treated me exceptionally well providing with all the answers to my questions. I would recommend this dealership to my friends and family.

Elismt

11 de feb. de 2015

I was passing by New Rochelle Toyota one day and I knew my lease was almost up; therefore decided to stop in and spoke to Mohammed which was very helpful and informative young man ,not pushy at all which definitely benefited the buying process. Walked out with the car I wanted. No regret! I would recommend this dealership to anyone.

Sharon Garnett

10 de feb. de 2015

I recently went to purchase a new car from this dealership and it was one of the best experiences a person can receive. My sales representative was Mohammed Mulla and he excels at what he does being well articulate and kind. He went out of his way to offer a test drive and knew the mechanics of what I envisioned as my car. Not only that but he gave me an outstanding deal which was both affordable and adjusted to my needs. I strongly recommend anyone looking for a car, go to New Rochelle Toyota. Good deals and caring associates=:)

trainerphil

16 de nov. de 2014

I dealt with Mike D and Steve G. They are both nice guys and want you to leave with a car. Be prepared to play hard ball because they're not just going to give you a car they're going to make you work for it.

MonjaK

21 de oct. de 2014

Most of the salespeople are too pushy and won't let you leave the dealer easily. I've only seen one exception at this location, Jonattan. I got my car there under the condition that I would receive a remote starter, which they promised me. Great. Except that it has not been working since the day I received it. I wasted countless hours at the service desk because of confused appointments and cars, and they did not know how to fix it, even though they are supposed to be able to install the Viper starters. They didn't even think about calling in the manufacturer to take a look at it, even when I told them I only had 2 months left in the state before moving away. Now I am in another state and am forced to pay out of pocket, because the managers, Bill and Shaikh Ali, like children, refuse to speak to me to resolve this problem that they have caused and they should pay for.Stay far away from this place.

Anna B123

20 de oct. de 2014

I just purchased a Camry and it is awesome. My Dealer was Mirton TONY Zogejani and he is completely wonderful. They gave me discount and the service overall was just great. I would highly recommend to anyone to use this dealer. I changed my Honda accord to a Toyota Camry because the Honda i purchased from BayRidgeHonda was the worst thing ever. That is a place that i would never go back.. Thank You Tony for giving me a great deal.. :)

Anna

20 de oct. de 2014

Awesome dealership very friendly and they take good care of you. My dealer was Mirton TONY i thank him very much for giving me a great deal on Camry. I trade in Honda accord for a Camry and i could never be happier i just love it..

brauliojr

29 de sep. de 2014

I negotiated a trade-in of my 2008 Highlander for a a 2014 Highlander with a sales representative. This process went smoothly. They representative told me I should have my vehicle within two weeks, as the dealership had none in stock of the model I desired. Six weeks later, and countless phone calls and in person visits, I received my vehicle, but not in the exterior/interior colors I wanted. I should have been informed of the expected wait time. Had I been told, I would have ordered my vehicle from the manufacturer and happily waited 8-10 weeks for delivery. Once the vehicle arrived, I dealt with two other sales associates and a finance manager. This process took 4 hours because they kept changing the terms of the deal. After Allen Stern spoke to the sales associate I dealt with over the phone (2 hours into the total 4 hour process), the deal was processed. I was very specific with the terms of the original negotiation. I specific to the finance associate that the terms of the deal were final and that there were no hidden fees. He assured me that there were no other fees.2 months later I received a bill from New Rochelle Toyota for $173.75 for "short DMV Fee." I called the sales associate I dealt with, but he informed me he is no longer with New Rochelle Toyota. I called the finance center, and the finance associate is no longer with New Rochelle Toyota. I then went in person and was received by an arrogant sales representative who told me "look at your contract, it says it all." When I asked to speak to Allen Stern, the sales representative said "why waste your time; he's not going to tell you anything differently." Finally Allen Stern came out. He advised me that the vehicle registration opn my 2008 highlander was about to expire and since we transferred plates, the dealer had to pay an addition $173.75 in DMV fees. I told Allen that the finance manager I dealt with did not inform me of this and Allen's reply was "I'm not going to BS you, he should have told you; I would have told you, but there's nothing I can do now. So how are you going to pay this bill today, by check or credit card?"If the dealership were upfront about the wait time on the vehicle and the expected added fees, I would have no problem with the dealership. Aside from the unacceptable wait and lack of full disclosure, my experience was fine, although I will not return to New Rochelle Toyota.

Pete Harju

18 de sep. de 2014

I contacted the dealership about a used Ford Expedition for sale. Al was friendly, professional and knowledgeable during my test drive. The car exterior and interior were in excellent condition for a 2000 year vehicle with less than 90,000 miles. I ultimately passed on the vehicle a few days later. Al remained informative and helpful after my decision. I appreciated the professionalism and courtesy without intimidating hard sell pressure tactics.

augustam

9 de sep. de 2014

Good experience and the best service y never got before.frienly People .. i am really appreciate making bussinenss With toyota new rochelle..salesman very professional and corteous

James R

21 de ago. de 2014

Jason followed up on an initial issue, got back to me, and made sure the required work was completed well. He takes "customer satisfaction" seriously.

Yanks12

17 de ago. de 2014

Just wanted to thank everyone at New Rochelle Toyota for making our car buying experience a pleasant and "tension free" one. Jean and Darnell were tops. They were mindful and presented a wide array of options, in other words, "they went the extra mile" to accommodate us, unlike City World Toyota, who kept trying to pressure us and bad mouthing other dealers saying their prices were unmatched, LOL. We purchased the very same car for LESS money down, LESS purchase price, LESS monthly payment ($ 87.00 less to be accurate). City World, you can learn a lot from New Rochelle Toyota, a first class operation all the way around. Thanks again!!!

Jon Trask

15 de ago. de 2014

What a pleasure dealing with the people here. I was in and out with my new lease in less than one hour ! Everything was first class !! Highly recommended !! They didn't miss a thing ! I'm definitely going back again !

Newrocrdr

7 de ago. de 2014

I am a 3-peat customer of New Rochelle Toyota and just drove away in my 3rd Highlander. Their customer service is the best. Special thanks to Manager Burhan "Billy" Memisovski and Sales Consultant Mohammed Mulla for an easy, pleasant transaction.

KrysEve

3 de ago. de 2014

AMAZING dealership! Buy/lease your next car at New Rochelle Toyota. I wasnt even in the market for a new car, I went with my aunt who wanted to lease a new Toyota , and I walked away myself with a new Toyota Camry. Thats right, I traded in my car and leased a 2014 Camry for three years, and it was the best move I made. No regret. I couldnt pass up the incredible deal. There are plenty sales associates, but you want to speak with Billy. Billy is the Sales and Leasing Manager, he is a super professional and friendly individual, but best yet he gives the BEST deals and goes out of his way to work with you. The deal I made on my Camry for 3 years, I believe could not be beat around town. In addition the staff at New Rochelle Toyota are friendly, knowledgeable and attentive. As Billy said to we want to see people leave happy. I know I left happy. Thank you Billy and New Rochelle Toyota, the # 1 dealership around to get the best deal and service. Go see them today if you are I the market for a new car. You will not regret it!Krystle

marvl65

30 de jul. de 2014

Great friendly honest negotiations. Helpful staff sales and otherwise excellent process no baloney just terms and price. That's why we bought a friend along and they purchased another car.

Taisha C.

24 de jul. de 2014

I purchased my first brand new car there last weekend and the whole staff was amazing! Everyone was so helpful and patient. Billy gave me a great deal on a 2014 Toyota Rav4 and I absolutely love it! With the help of Billy,Chris, Darnell and Armand the whole process was quick and easy. The rest of the staff also made me feel comfortable and welcomed. No one pressured me and overall it was an amazing experience.

jeannecolangelo

22 de jul. de 2014

My name is Jeanne Colangelo, I just got my second car at toyota, after 3 years i went back and leased another car . Billy and Mohamed made my second visit even better than the first, they are both Very professional,kind, respecful and excellent service. I would highly recommend his service to any customer. Very pleased with service.

zuleiny1

14 de jul. de 2014

Very professional,kind, respecful and excellent service. I would highly recommend his service to any customer. Overall appreciate the business at Toyota of New Rochelle

PB

14 de jul. de 2014

Worst customer service I have ever experienced. I saw a car they had for sale on cars.com, called the number and was told to speak with Nate. He said he would look for the car and call me back. Never received a call back, call him back after 1 week, they said he would call me back (never happened). Third time, I asked to speak with the supervisor, Sinein (Steve), he apologized and said he would call me back. He called back and said he would call me in a day or so. That was 2 weeks ago. Seems like this dealership does not need anymore business since they are too busy to call clients back. If this is the experience I have encountered even before buying the car, I am scared to think what would happen after they take my money. Proceed with caution!

PB001

13 de jul. de 2014

Worst customer service I have ever experienced. I saw a car they had for sale on cars.com, called the number and was told to speak with Nate. He said he would look for the car and call me back. Never received a call back, call him back after 1 week, they said he would call me back (never happened). Third time, I asked to speak with the supervisor, Sinein (Steve), he apologized and said he would call me back. He called back and said he would call me in a day or so. That was 2 weeks ago. Seems like this dealership does not need anymore business since they are too busy to call clients back. If this is the experience I have encountered even before buying the car, I am scared to think what would happen after they take my money.Proceed with caution!

BLibretta

12 de jul. de 2014

Jimmy Jessiman at New Rochelle Toyota is always very courteous, informative and extremely helpful. He always explains to me exactly what is being done to the car as well as the approximate cost of the service. I always feel like I'm in good hands with Jimmy.

Ricky Acosta

11 de jul. de 2014

I went and got my 2014 Corolla LE Eco plus from this dealership. I have been to other dealerships in the past such as Honda and Nissan. This was my 5th new car buying experience, and I must say the MOST PLEASANT OF ALL!! Before I visited this dealership, I had a horrible, aggravating, and unprofessional experience at City World Toyota in the Bronx. When I got here, these guys were nothing but good to me. I worked with Aldo Shabi as a salesperson. I have nothing but great things to say about him. He was a friendly, extremely professional, honest, and a straight to the point. I would recommend him 1000 times to anybody. The finance manager was also great to me, Alan Stern. He was extremely professional and a gentleman and very informative. He took his time explaining everything to me to make sure that I was satisfied with all of the pricing and financing. Even after hours, he stood with me for clarification. The manager Billy was also extremely friendly and welcoming, and genuine. He assured me many times to come see him if I had any concerns or issues. Overall, these guys were great to me. There was nothing wrong or dishonest I could say about this dealership. "AND BELIEVE ME I SEARCHED". I would recommend anyone to come here and buy a car. I got my vehicle for a great price. It was the best experience I've had buying a car and will never forget it. Thanks New Rochelle Toyota!!!!!!! Ricardo A

kevin.grier3

11 de jul. de 2014

The entire Toyota family has been professional, courteous, and helpful to me. The entire Freddy Pacheco Team, including the Service Manager, Jason Tavares deserves high commendation for reminding me that Toyota is the best!

Themoreyouknow

10 de jul. de 2014

They told me they can give me a car for 295 a moth for 60 months and try and play games at the end and raise the price to 350 a month like I'm stupid!!!!! Stay away!!!!!!

Vlattimore

10 de jul. de 2014

I saw an ad online and came to look at the car. What a great experiences not only did i get it for the sale price but they dropped the price lower. Everything was smooth and easy. I will recommend this place to more of my friends.

adryen425

23 de jun. de 2014

This is my second car with this dealership.I feel like I am part of the family. Billy the manager is very attentive and professional. Anyone I send here gets treated like my family. I highly recommend this dealership to anyone. The price is always fair and honest. And the service is exceptional.

AJsenior1

22 de jun. de 2014

These 2 sales rep are very good at what they do. If you are in the market for a toyota. I recommend you go see them , you will drive off in a new car as a happy costumer. Thanks guys you rock.

vicpic

24 de may. de 2014

Friendly and efficient service. All staff were helpful and informative w/o being pushy. They put together a great package and I got the truck I wanted. I would definitely recommend this dealership to friends, family and co-workers.

madj4you

21 de may. de 2014

I visited this dealer on a Sunday Afternoon to look around. I was fixed on a particular vehicle in which i wanted to purchase. The only one available was on the show room floor. I knew this was it, with 2 kids my wife and I knew this was the mini-van for us. Al the sales person was the greatest and took his time to show us around as well as keep us company as we waited for the paper work. We truly loved the professionalism He showed threw out the two days it took to complete the purchase. Alan as well whom handled our paperwork was funny and a very good person to talk to at a personal level. I didn't feel bs'd when i was there and got straight forward answers. As i was recommended by a friend to visit this place, i to would recommend anyone. I feel that this isn't the last time i will be making a purchase at this dealership.

Angie

21 de may. de 2014

I had a good experience. I bought my first Camry in 2011 and recently returned to purchase a 2014 Camry. We got a good deal for our new Camry. Billy and Darnell worked great together. Our sales rep Patty explained everything down to the smallest detail. I would definitely recommend going to New Rochelle Toyota.

Blv4

20 de may. de 2014

I couldn't be happier with the service I received from Toyota New Rochelle. Al is a fantastic salesman and really went out of his way to make sure I was comfortable and knew my car! Thank you so much for making my experience delightful.

vik120

19 de may. de 2014

I would like to commend this dealership for their excellent & sensational service. Abbas and Aldo were exceptional in handling and engineering my new lease! Bravo!!!!

Yolinda74

19 de may. de 2014

Thanks to Celeste Vera for her patients and for being so sweet! She really made the experience of buying a new car a pleasant one!

fleetc

17 de may. de 2014

Working with abbas was amazing, he made sure I understood what I was doing. I would recommend him and his team at new rochelle to everyone I know looking for a car and staff that helps you and makes u feel at home. Thanks abbas.

UniverseD2001

11 de may. de 2014

My name is Arben .I went to new Rochelle Toyota to get information about new corolla prices and features.Having a good car is very hard to decide specially new one but Burhan "Billy"and Aldo made my decision very easy and pleasant not only for the brand and the prices but for their professionalism and the best service offer to me.The same opinion is for the staff very good costumer service

Yaeloshman

11 de may. de 2014

We just bought a great beautiful Avalon for a great price. Billy and Harold were so friendly and went out of their way to give us the best deal!

wdwright4478

10 de may. de 2014

Me and my wife went to new rochelle Toyota to finance a vehicle. Having 3 children is hard enough but burhan "Billy" made this experience very pleasant not only his service but also on our wallets. I would recommend anyone to this location. The staff was great.

aleo64

10 de may. de 2014

I am current Toyota leaser and previous Toyota owner, and I have a Highlander lease currently that is expiring in November. I went to New Rochelle Toyota, in NY and I went to use the loyalty program to get into a 2014 Highlander. I test drove the car and then proceeded talked to the salesman and manager and came to a price and had a handshake agreement on it for another lease. Then the sales person proceeded to start paper work, and when he finished writing it up he went back to his manager to double check everything. Then the Manager came back and said he had made a 6,000 dollar mistake and said he looked at the wrong screen, saying he was looking at a Prius price. After this the manager did not even attempt to want to work something out to fix the mistake he made. I even went back to talk to another manager with the same results. It was just a bad experience with Toyota and lost of a customer.

MonjaK

6 de may. de 2014

** Editing a prior "excellent" review, due to the dealer forcing me to leave a great review in order to get a part that was promised to me. Now I can review what I ACTUALLY thought about this dealer. **New Rochelle Toyota is overall average. Location and the building itself is nice. Most of the people are very friendly. Some are extremely pushy, as you would expect from salesmen. (Another dealership I went to was heavenly - the people actually CARED about you, not just your money. Should have gone there instead.) I felt like I was almost being pushed into leasing this car, because they would not let me go with my deposit, as I'd asked 5 times already. At the end they did give me a good price, so in a way it was worth it. But if I would have known what kind of customer service I would get after, I'd have run and not come back. A remote starter was installed into my car after I already picked it up. The day I came in for the remote starter I was told there would be a loaner ready for me so I can get to work on time. Turns out that they do not give you loaners for remote starters - major communication disconnect between service and sales people. After a while they finally managed to give me a rental car so I can leave - almost an hour later.Then, I started having issues with the remote starter. My car would actually NOT start at all intermittently, and the onboard electronics would flicker. I told Toyota about this a few times, and even brought it in once. That day I called ahead to ask them if I can come in that day, and the girl told me to be there by 4. I left work early and got there at 4pm, and the service guys ask me "Why did you bother? We don't have time" (quoting what he told me). Once again had to 'fight' with them to take a look at the car. Essentially they told me they can't do anything unless this issue happened right in front of their eyes. I also sent an e-mail to Shaikh Ali asking him what I can do with this problem, since I don't want to be stuck with a defective car that Toyota refuses to fix. He read the e-mail and showed it to some sales people (I know because a sales person told me that he saw the e-mail because Shaikh was showing it around. I can safely assume that it was to make fun of me.) I never got a response back, weeks after. I can safely say that Toyota will not take care of this issue. After all, they have my money and the signed contract, now they can stop caring. I'm even debating to not go back for the oil changes. The service is simply terrible and a waste of time.

Maarckk

15 de abr. de 2014

I wouldn't tell my worst enemy to go here. Darnell was as incompetent as they come. He mislead us and strung us along for 2 weeks. Then when we pick up our old car that was for a trade in and were told it was driveable, it died on i95. He made up story after story and in the end lost a big sale. We went to Toyota city in mamaroneck and got a better car with amazing service!

nlori68

17 de mar. de 2014

Very very impressed, loved the service & love the car, Mr. Memigovski was very professional as well as Amarildo Shabi. I deeply appreciated their service. I am hopping to buy another car within a year in this place.Thanks again

dube

26 de feb. de 2014

Irvin Paneto was very courteous and kind. I thought the filters & service prices were a little highAll around great service from the beginning when I brougth thecar in in morning to the Kiosk to pay were most courteous.Thank you! Keep up the good work.God Bless1Brother Bernie Dube SDBSalesian Provincial House148 Main St.New Rochelle, NY

Mike

16 de feb. de 2014

Same lady Emily who tried to sell gentleman from Boston car that was in accident just tried to sell me new car $3k above MSRP. I was curious and asked her maybe there is some extra equipment installed etc. There must be a reason why it's $3k above MSRP that Toyota suggests for this vehicle. But Emily said NO NO NO, it's a base model no extra equipment and price $3k above price that Toyota suggests on the web sight. Just FYI it's not a new model or hot model, it's car that was on the market for 8 years and actually will be discontinued this year. So what $3k is for??

315508

28 de ene. de 2014

First & foremost the tech walks out to the vehicle and claims to hear my pulleys are defective? All 3! Okay maybe he is great at pulleys or something because he took several days to trouble shoot my transmission slippage! Don't give it to a transmission specialist, let the xxxxxx that doesn't deal with them figure it out! THE CUSTOMER IS FOOTING THE BILL! The Service Rep obviously doesn't listen nor does he communicate with the techs on the floor! They placed my bill under the previous owners info, for one, secondly they jerked me around with when the vehicle would be ready! Made me drive there from Long Island City after assuring me that the vehicle would be ready by 2pm to find out after replacing my transmission they were never going to change my safety neutral switch! So between gas & tolls I had to pay for their F-up!These techs are supposed to be ASE certified & look to cut every corner they can! Will told me that the part would be $200 the first day, then $300 the second day, what would it be on the 4th & 5th days? Never the less they will eat the cost of the part, like they were doing me a favor! So not only did a pay for the transmission but had to pay for a rental car for 7 days! No courtesy car! Despite their screw up in communication of when and how long the vehicle would be down/ready. Upon paying for the bill some how or another the payment was for several thousand dollars $ .01 cents! Now paying in cash, the cashier had the audacity to ask for the penny, & made change for the .99 cents! Worst experience at a dealership ever, at least at a mechanics shop you could understand things like this but not at such a prestigious dealership like New Rochelle Toyota. I will never take another vehicle to any dealership for service ever again! Pay for union mechanics at rates that are ridiculous & for what just to get F-ed around at a higher price! NEVER AGAIN!!!!! Oh have to make you laugh, the Senior Service Mgr.'s voice mail said that he was on vacation until July. Left a message and no one ever returned my call! It's like a circus over there, no one communicates & you have all these techs, managers, and customer reps. so you think the place would run like clockwork! But it couldn't get any more screwed up! Thank God they sell vehicles because their service department is the worst ever!There are a lot of other words I would like to use about this dealership but wouldn't be worth it, they know how bad they really are! Really sucks to get screwed around like this! So I left my invoice number so one day when they see this maybe they can contact me! Fat chance of thatInvoice No:315508

AnaF2013

22 de ene. de 2014

Billy greeted us with a smile and willingness to help although it was 5 minutes till closing time on Sunday. He asked we contact him and return the next morning for his full attention and he did just that. He gave us all his time and attention. We found the right used car for our family at the right price and budget. We have already recommend this dealership to our family and friends. Billy and his team are friendly and knowledgeable. Thank you again. The Fernandez Family.

DILLON

10 de ene. de 2014

Worst PLACE I have ever seen. I was looking to buy a white highlander for my wife, I am came across this dishonest dealership, I drove across state line from Boston to NYC. Before started driving I spoke multiples time to Emily on the phone, she told me all the information about the car, Once i especially called her for the car-fax report, she placed me on hold and said clean car-fax no accident no damage Lease Car. When i arrived at the New Rochelle Toyota i did a test drive on the car with sales person Bob Shehu, I pointed out few things the hood was not aligning up right too much gap, the bumper was missing parts, some oil marks under the car. I asked to see the car-fax, I could not believe my eyes when I SAW THE REPORT, ACCIDENT AND FIRE AIR BAG DEPLOYED. I asked to see Emily "She has left". WHAT A WASTE OF TIME. LIES AND DRAMA WOULD ANYONE DRIVES 10 HOURS ROUND TRIP TO KNOW THE TRUTH. ITS A SHAME. The truth was that Steve (Manager) took in this car VERY CHEAP in from the accident fixed the car up made it certified to make Big Money. later to find out that someone later reported to car-fax what really happened to the car. WHAT DO THESE PEOPLE DO TO MAKE A HONEST BUCK. They cover up was exposed. Wasted my time, I was there for all the wrong reason, WHAT A NICE COVER UP FOR A CAR THAT IS IN FIRE ACCIDENT BAG DEPLOYED. THIS DEALERSHIP CAN NOT BE TRUSTED, DISHONEST. DON'T LET YOUR HARD EARNED MONEY GO IN THE HANDS OF THESE PEOPLE, LATER TO FIND WHAT COVER UP THEY HAD DONE.

amanjasdillon

7 de ene. de 2014

Worst PLACE I have ever seen. I was looking to buy a white highlander for my wife, I am came across this dishonest dealership, I drove across state line from Boston to NYC. Before started driving I spoke multiples time to Emily on the phone, she told me all the information about the car, Once i especially called her for the car-fax report, she placed me on hold and said clean car-fax no accident no damage Lease Car. When i arrived at the New Rochelle Toyota i did a test drive on the car with sales person Bob Shehu, I pointed out few things the hood was not aligning up right too much gap, the bumper was missing parts, some oil marks under the car. I asked to see the car-fax, I could not believe my eyes when I SAW THE REPORT, ACCIDENT AND FIRE AIR BAG DEPLOYED. I asked to see Emily "She has left". WHAT A WASTE OF TIME. LIES AND DRAMA WOULD ANYONE DRIVES 10 HOURS ROUND TRIP TO KNOW THE TRUTH. ITS A SHAME. The truth was that Steve (Manager) took in this car VERY CHEAP in from the accident fixed the car up made it certified to make Big Money. later to find out that someone later reported to car-fax what really happened to the car. WHAT DO THESE PEOPLE DO TO MAKE A HONEST BUCK. They cover up was exposed. Wasted my time, I was there for all the wrong reason, WHAT A NICE COVER UP FOR A CAR THAT IS IN FIRE ACCIDENT BAG DEPLOYED. THIS DEALERSHIP CAN NOT BE TRUSTED, DISHONEST. DON'T LET YOUR HARD EARNED MONEY GO IN THE HANDS OF THESE PEOPLE, LATER TO FIND WHAT COVER UP THEY HAD DONE.

Besnikahmeti

2 de ene. de 2014

Bob shehu and Billy Memisovski were very helpful in getting us the car we wanted. Service was excellent.easy to work with the staff at New Rochelle Toyota .The manager Billy was very polite and honest. I would definitely recommend to use this dealership .This will not be the last car I purchase from him .Besnik Ahmeti

Haaaley

18 de dic. de 2013

Amarildo treated us with respect and courtesy. Compared to my husband and me, he's a youngster, but he knows his business well. He's willing to do what's needed, right away, and although we did the haggling dance for as long as we could, he just left us with the request to make sure that, if we found a better price, to just give him the chance to do better and make the sale. I'm definitely sending anyone I know to him for a new Toyota. (This is our second purchase at this dealership, but our first with Amarildo.)

cforbin

17 de dic. de 2013

I brought a Prius in April. Took my car to New Rochelle in Oct for it's first oil change. Everything is fine. About 3 weeks later, I noticed that one of my front headlights was out. Of course the first thing I did was Google the problem. Seemed that there are reams of stories about the high cost of a headlight for a Prius. I said, these are all from the West coast, I shouldn't have a problem in NYC. Not. I called New Rochelle Toyota to make an appointment to get the headlight replaced. I asked the cost, I was quoted $100. I asked again was this for the bulb and replacement I was assured yes. Great, I thought, West Coast is just cray cray. Went for my appointment, ok I was late. They told me that I had to come back and that the cost was about $300. I said to replace a headlight. Yes, because the part was almost $200 and we need to diagnose the problem. I mentioned that my high beams did not seem to work either. The Service Manager says to me, see that means that we probably need to replace the ballast. Come back. I smiled and left. 1) A prius does not have conventional highbeams vx low beams, so no ballast involved. The service manager didn't seem to know that. I purchase the exact headlight on Amazon, brought 2 bulbs and had it replaced by a friend's mechanic for $170. All reports says that Toyota tries to rip you off when it comes to replacing the headlights, don't know why, but they do. But to not know the workings of a car, start quoting all kinds of pricing and you are the service manager. Well I am now looking for a new place. My advice, do not use New Rochelle Toyota.

jtulipano74

10 de dic. de 2013

They worked with me extensively to get me the deal I was looking for. Very courteous staff. Extremely helpful. I will definitely recommend this dealership.

Siuko

18 de nov. de 2013

Ramon Hart was extremely nice and helpful. He made my experience with the purchase smooth and hassle free. I also like that he follows up with us even after we closed the deal. I would recommend dealing with him.

Jweebs86

17 de nov. de 2013

My wife and I went to New Rochelle Toyota looking to purchase a new Toyota Highlander. We were greeted right away by sales consultant Amarildo "Aldo" Shabi, whose politeness was apparent right away. Aldo did a full demonstration of the Highlander and we went for a test drive. After the test drive, we went back inside to discuss numbers. Aldo and sales manager, Billy Memisovski, worked with us to get the price of the vehicle and the monthly payment into a range we were comfortable with. After working with Aldo and Billy, we sat with business manager Shaikh Ali, who explained a number of supplemental options that we could have purchased with the vehicle. Shaikh was very professional and did not pressure us into purchasing anything we felt that we did not need. Since the vehicle was not ready for immediate pickup, my wife and I returned the next day and signed our contract with Joe Wright, another business manager, who was also very polite and courteous. The experience at this stage of the process was very positive. In past car purchases, I have met with people who just said "Sign here, sign here, sign here," without explaining anything that I was signing. Not the case at New Rochelle Toyota - Joe took the time to explain each section of the contract and asked if we had any questions.Overall, a very positive vehicle buying experience, and I would highly recommend this dealership to others.

dube

28 de oct. de 2013

First I was sent to Parts, then parts sent me back to Service. While I was in "Parts" I wasn't acknowledge for a few minutes, until someone said will be with you in a minute. I wanted to order a spare regular key for my Coralla, not a remote. They sent me back to Service, where I met Jimmy Jessiman who was most helpful and courteous. I appreciate Jimmy in getting me the discount on the "surprise remote Coralla key" thanks to Jimmy asking the Manager, manager agreed to give the remote for the cost of a regular car key. I was most grateful for the courtesy from New Rochelle Toyata. Thank you! I highly recommend this dealership to anyone.Brother Bernie Dube

tavcat68

21 de oct. de 2013

This is my 4th 4Runner lease from the New Rochelle Toyota dealership. In short Billy, Darnel and Richard have been very helpful and a pleasure to work with. The employees at New Rochelle Toyota have always given me preferential treatment as a long term customer and for that reason alone I chose to continue business with this dealership.Great job Toyota of New Rochelle!!!!!!!!

Atanella

19 de oct. de 2013

Such a Great experience; Billy and Devon were wonderful to work with and gave us a great deal. Looking forward to our new highlander and coming back in the years to come!

fmustacchia

19 de oct. de 2013

Billy was excellent. Professional and gave me a great deal. I got more than I expected. He was very easy to work with. I would recommend this dealership to anyone. Thank you, Billy.

Skyler1013

19 de oct. de 2013

The selection of new and certified cars is worth coming to check out. Billy was very friendly and understood the care I had taken with my previous car. If you know what you are looking to buy, or even if you need some direction, the staff is helpful and allows you to take your time to look and test drive. As with many car dealers, there is a degree of waiting, so come prepared with a snack and something to do while the deal is worked out. They are willing to process as much of the paperwork as possible before the day you pick up the car. I believe Toyotas are fantastic cars, and that makes them easy to value, so the salespeople are not pushy at all. After going to several dealerships, I came back to New Rochelle Toyota.

patriciaconnolly

15 de oct. de 2013

We went to New Rochelle Toyota to look around. It was our first time seaching for a car. We were not expecting to find anything we liked especially for a picky 21 y/o. Patty Zimon found just what we wanted and could afford. She was informative and knowledgable about the cars. She went above and beyond what I'm used to at dealerships. She stayed late into the evening to complete the paperwork so we didn't have to come back again. Allan Stern finalized all the paperwork. There sure was a lot! He was professional and friendly. He walked us through each complicated financial step with ease and class. We really enjoyed the service and would recommend this dealership to anyone.

brunodauti

12 de oct. de 2013

I have been going to different dealerships for quite some time now but I was never happy with the customer support that many dealers were offering. Buying a car is a great challenge and not having the correct advices and help will make you think twice about buying a car. However, after a family friend's recommendation, I went to Toyota New Rochelle, and I must say, it was one of the best decisions I've made. The main reason why I am writing this review is to compliment the impeccable customer service by Mr. Bob Shehu (salesman) and Mr Billy (sales manager). They both had a great knowledge of the cars and they were able to answer every single question I had for them and with their help and advice, I was able to get out of Toyota New Rochelle with a brand new car at a great price without having second thoughts. I recommend this dealership to anyone who is interested on buying a car. Great place and great customer service. Bruno

Boozan

30 de sep. de 2013

This dealership has provided me with the very best, individualized service I have ever experienced. They went above and beyond at every turn to help me with vehicle selection, preparation, and financing to get me in my new 4 Runner in less than 24 hours. I recommend New Rochelle Toyota as an outstanding, personalized dealership. There is simply no reason to go anywhere else. The men helping me were Robert Enoch and Joe Wright, and I am grateful to them for their professionalism, and skilled effort on my behalf.

belle613

19 de sep. de 2013

WeI were ready for a new car but unsure whatwe really wanted. After 8 years of driving an acura, I cant tell you how excited I am that i own a Toyota. Mohammed made us feel comfortable from the moment we walked into the showroom. His customer service skills go above expectations!! He truly helped make our decision easy. Billy also helped this whole experience a very easy and comfortable one. They are two great representitives of Toyota! I have been in the customer service field for 25 years and they both exhibit great customer service skills as well as representing the Toyota brand in its finest form!

Pgstar3

18 de sep. de 2013

Great customer service. Very informative, didn't try to push me through the door and send me on my way with a bad deal! Would definite come back in the future. Jason was a great salesperson as well. Friendly, yet very educated on the vehicles and their specs.

Mikeee

12 de sep. de 2013

Great experience. Very knowledgeable professionals made this purchase of my 2013 Prius enjoyable! I highly recommend this dealership for a purchase of a new or used Toyota.

hopester22

12 de sep. de 2013

STAY AWAY! Do NOT buy a car here or get your car serviced here!I took my Matrix in for a simple oil change. Everything seemed fine. The service rep told me I needed a new battery, and it cost $181. When I refused, he tried to pressure me to buy it. No big deal. I drove off, thinking everything was fine. But my engine was making a weird noise, and the maintenance required and the check oil lights were on.So the next morning, I took my car to Greenwich Toyota. Turns out, New Rochelle Toyota drained all of the oil from my car, but NEVER put new oil in. And my car battery is fine. No need for a new one. Avoid New Rochelle Toyota at all costs. This place STINKS!p.s. A few years ago, I tried to buy a Camry from New Rochelle Toyota. We agreed on the price, I put down a deposit, and we were all set. Two days before I was supposed to pick up my new car, I called to confirm. They told me the price went up $2,000. I had to fight for three weeks to get my deposit back.

Hope

12 de sep. de 2013

STAY AWAY! Do NOT buy a car here or get your car serviced here! I took my Matrix in for a simple oil change. Everything seemed fine. The service rep told me I needed a new battery, and it cost $181. When I refused, he tried to pressure me to buy it. No big deal. I drove off, thinking everything was fine. But my engine was making a weird noise, and the maintenance required and the check oil lights were on. So the next morning, I took my car to Greenwich Toyota. Turns out, New Rochelle Toyota drained all of the oil from my car, but NEVER put new oil in. And my car battery is fine. No need for a new one. Avoid New Rochelle Toyota at all costs. This place STINKS! p.s. A few years ago, I tried to buy a Camry from New Rochelle Toyota. We agreed on the price, I put down a deposit, and we were all set. Two days before I was supposed to pick up my new car, I called to confirm. They told me the price went up $2,000. I had to fight for three weeks to get my deposit back.

tasabranko

2 de ago. de 2013

I bought a beautiful white V6 Camry here yesterday. While shopping for the car, I have talked to at least 30 car salesmen,but non of them was able to give me an honest and plain explanation of the fees and expenses involved in the lease agreement.I was offered different degrees of rip off deals, and was constantly denied understanding the price structure, and it usually ended in "This is the best price, but you have to buy it now, right now!" Do not fall for this.Then I came to New Rochelle Toyota, and talked to Paul Agosti, and for the first time was able to gain insight of how the how deal works.He was patient, courteous, informative and was not pushy. We went through different models and trims, different down-payment options and all the fees involved. I was still shopping around afterwards, but when I called Paul again, and he knocked off the price by 10% and knowing what a good experience I had over there, I knew New Rochelle Toyota was "the" place.All the other guys over there were also very polite and accommodating, thanks everybody!P.S. When I showed the offer I got from Paul to one of the other NYC Toyota dealers, the guy almost got a heart attack, he couldn't believe by how much this offer was better than the one he gave me!

joanbellwood

30 de jul. de 2013

This was my fourth lease transaction with New Rochelle, Toyota. I was happy to see that Billy Memisovski was still employed at this location. He treated me as a #1 customer. The sales representative Ramon Hart was outstanding. The financial department was also extremely helpful. I have been very satisfied with this location and will continue to lease again in 2016 with this same location. Clean cars, and large show room. A rating!

Tinapadilla

28 de jul. de 2013

I have to share the great experience I had at New Rochelle Toyota and why I have given them the highest rating. I've spent countless nights debating whether to fix my car, buy a used car, or lease a new one. Everyone at NR Toyota from the car salesman, Robert Enach, to the sales manager, Billy Memisovski, was extremely knowledgeable and fair in terms of presenting the valuable information I needed to come to my decision. Not only did they hold my hand throughout the sale, they were friendly, sincere, patient with my questions, and never ever pushy. Although my credit was far from perfect, they worked with me and I was able to keep my payments as low as I wanted them. I traded in my car for a new 2013 Rav 4 and the trade in price was comparable (and in some cases) higher than most dealers were offering me. I came in very late the first night and they sat and talked with me until way after closing time. I had been in the market to get a new car for a while and this was by far the best experience I had. Please stop in and talk to these guys if you are contemplating a change in your wheels. You'll be happy you did.

gladyscruz

25 de jul. de 2013

Richard and Gladys Cruz were given excellent customer service and excellent quality of work from Sales Manager Billy Memisovski and Richard Malamut. Billy Memisovski always go over and beyond in helping us to make a decision, whether to purchase or a lease a new car. It has been a great pleasure to do business with Billy Memisovski, and also for Billy to assist us with our new 2013 Toyota Avalon Limited. Billy is the best and is a great asset to your firm!! Richard Malamut did an excellent job, as well. Very happy customers, Richard and Gladys S. Cruz

Quasimotor

16 de jul. de 2013

Made appointment to test drive an advertised 2011 Sienna. They showed the car but said that "a customer walked off with the key" and so we couldn't test drive it. After haggling price and financing Lawrence, the sales guy, tried to get us to sign a revokable purchase agreement based on a test drive the following day, "when they located the key." We passed and Lawrence said "we'll cut a new key tomorrow morning and call you." Lawrence not there the next day. Now the story changes to "the key was taken by an employee who will return it at 1PM." We wait. It's nearly 3PM and still no key found. As a fiction writer, I enjoy how amateurs embellish their tales drama, intrigue, mystery and obvious prevarication. But buy a car from such people? Red pencil Toyota of New Rochelle.

Robert Anderson

31 de may. de 2013

Tashina was very friendly and helpful. She made it easy for me to return my car at the end of its lease and to discuss future car options.

WoodStockKing

23 de may. de 2013

I walked in thinking "here we go i'm about to be pressured into buying a car i didn't even want and be stuck with it," but i was super wrong about that. Ms. Joseph approached me with confidence but not overly intimidating. she ask me what i was looking in style and what was my hopes to spend on a used or even new car. i hadn't really considered really purchasing a new car but hey it was an idea so far. Ms. Joseph helped me go through some great buys without making me feel judged that i couldn't pay the amount. She was a overall great sales women and also has great patience, especially in my case since i'm not much of an easy case myself. i'd most definitely tell a friend about new rochelle toyota, and the great sale a great women by the name Rachel Joseph delivered to me, thank you.

hill1

17 de may. de 2013

I came into the dealership to check out the used cars and their prices. I thought I was ready for anyone,but to my surprise I wasn't.Here comes sales rep Rob Enoch. I was ready for the sales pitch,but didn't get it. Instead, what I got was someone who actually talked with me not me. All my concerns and answers were met. The next thing I knew I was test driving a car and it was a wrap. Rob was something else!

esmieb1

15 de may. de 2013

My experience with Robert Enoch was extremely surprising. Robert patiently answered all my questions and concerns about the new Camry that I am interested in. I had left buying toyota previously because of some tainted recalls, but Robert has alleviated my hold ups. I am now ready to tread down the Toyota path again because of him. I must truly say Robert is an asset to your company and is undeniably a pleasant person. Thank you for your time, for I will definitely be back soon. Sincerely,Esmie Rivera

sweet8606

15 de may. de 2013

My experience at the New Rochelle Toyota was superb! I was in need of getting a new vehicle with a trade in of my older vehicle. And one of my main concerns when shopping for a vehicle is being taken advanage of because number 1 I am a female and number 2 I dont have much knowledge on vehicle's. I walked into the New Rochelle Toyota and was approached by salesman Mr. Bryan Dyer. He was very pleasant and was not overwhelming like most car dealers. I told him what I was looking for and the price range that I was able to afford then he gave me space for me to comfortably look around at the cars. When I became ready to ask him all my questions he was EXTREMLY knowledgeable and HONEST. He made me feel like I was talking to one of my closest friends. He was able to get me a really good deal and gave me a reasonable amount for my trade in. He is also very popular for being helpful because a lot of people came into the dealership asking for him and I see why. Overall I had a very good experience and I would highly recommend anyone to this dealership and of course deal with Mr. Bryan Dyer.

mango9751

14 de may. de 2013

I purchased my current car from New Rochelle Toyota, The process was easy (no sales pressure) and their website was easy to navigate. Robert was very nice and accomodating. Overall the process was painless and easy and Robert was very knowlegable and willing to address all of our concerns. I will likely use them again for my next car buying experience and I look forward to doing business with Robert Enoch again.

zion1796

14 de may. de 2013

After walking the sales floor with Lawrence, I felt really confident that I would be taken care of fairly and with confidence. He proved me right, and I must admit that I had a very enjoyable experience. He took great care of me & treated me like a guest, not just a average customer. I am going to refer friends to this dealership.

Dayanna

14 de may. de 2013

Before I met Bryan at New Rochelle Toyota, I visited 3 other dealerships. Bryan was awesome, he was extremely knowledgeable, helpful and pleasant. I would recommend anyone in the market for a new car to go see Bryan at New Rochelle Toyota, you will not be sorry. He took the stress out of buying a new car.

ivoryp

14 de may. de 2013

On May 13 2013 I drove my fairly older model vehicle into Toyota of New Rochelle for service repairs. It was early in the morning, I was worried, upset and all i could think about was my car driving away in a better condition. While waiting for my baby (the car that is smile), I decided to walk around the lot and look at other cars. Within a matter of moment's a sales consultant approaches me by the name of shina. Very pleasant and helpful young lady. It felt great to actually have someone to speak to about my car and its problems. I appreciate her listening to me and making me feel better about the situation that was at hand. Once I finish explaining the situation to her she responded with concern and said have you ever considered getting a new car. She started to walk the lot with me and showed me two cars I really liked. The two cars that i liked were the camry and the yaris. I notice some time have went by I told her to get back to work and she replied I am off the clock. I couldnt believe how much service she had given me off the clock. Not only did she take my focus off of my car service but she gave me a solution, which was considering getting myself into a newer vehicle. Thats priceless. My experience from the service department went very good and my waiting period was even better. I would definitely recommend the consultant shina and the dealership to my peers. I will be back...

Megaleg884

14 de may. de 2013

I had a great experience with New Rochelle Toyota. Mr Dyer worked hard to find me a great car for a great price that is safe and affordable for myself and my family. This dealership is a breath of fresh air! Go see Bryan.

stef2559

14 de may. de 2013

When I went into New Rochelle Toyota I was just shopping around. I fully intended to look at several car dealers that day. But when I met Bryan and spoke with him I decided to buy a Toyota. Not only was he knowledgeable about his product but he showed genuine concern about making sure that my family had the best car for their needs. He made buying a new car easy. I will be recommending New Rochelle Toyota to all my friends and family and telling them to go see Bryan for an excellent experience and a great deal!

Spear828

13 de may. de 2013

I was shopping for a new car and I was torn between whether I should buy a Honda or a Toyota. I was so confused because I really like both brands. As soon as I walked into the New Rochelle Toyota showroom I was greeted by a beautiful young lady by the name of Sorsha Downer. She gave me such a warm greeting and offered to show me a variety of cars that suited my needs. She was very friendly, knowledgeable and made it so easy for me to choose between the two. I've been to a few dealerships and I can honestly say that this dealership stood out for all the right reasons. Ms. Downer was very attentive and payed close attention to what I was looking for and she was able to give me a GREAT DEAL my brand new Toyota Camry! I am SO pleased with my experience at this dealership that I've referred a few of my family and friends to check it out and to be sure to request Sorsha!!

LamontD

13 de may. de 2013

While beginning the process of looking for a new Toyota Camry, I came across New Rochelle Toyota, and I must say that it was worth the trip. I live in the South Bronx and could of found someplace closer to do business but after my initial phone call I decided to make the trip. Their location was easy to find and they were very attentive to my needs. Robert Enoch, one of the newer salesmen, was very knowledgeable about the products and prices. He made me very comfortable through out our transactions and would definitely recommend him to my family and friends looking to purchase.

XNadiaNataliax

13 de may. de 2013

Sorsha was really helpful & informative. She was able to answer a lot of questions for me, put a lot of things in perspective for me, & Ill be awaiting her call.

anthony8

20 de abr. de 2013

The staff were helpful on the phone and also when you got to the sales building. The sales representative that helped me was very informative, knowledgeable, professional and prompt with follow up call backs. I am very pleased with the whole process.

Frank Ramos

23 de feb. de 2013

I purchased a Used 2004 Cadillac SRX on November 3, 2012 although my paper work states 11/02/2012. The reason was the vehicle was not ready for delivery due to a failed NYS inspection (check engine light was on). When I took delivery there was a Inspection sticker on the vehicle and a temporary registration with no check engine light on. A few days later I was called and told the vehicle had not been inspected and would need to be returned for that inspection. I was working and living in CT. so I took it to a licensed NYS Inspection Station across the Ct. border in Portchester, NY and was immediately informed to save my money, the vehicle wouldn't pass due to a crack in the windshield which could obstruct my vision. I notified the dealer and they said to return it to them they would pass it. Well that made be leery because what would happen when the inspection was due a year later. Would I have a problem with the windshield. I placed a complaint with NYS DMV and was notified the vehicle had never passed and should not have been delivered with an expired inspection sticker. There initial investigation turned up an illegally issued registration. They have since opened a fraud case against New Roc Toyota. Here's the problem - since then the engine has seized and the extended Powertrain warranty I purchased for $2000 from extracare.Toyota won't cover it because I'm told the vehicle never passed inspection (clearly on a CARFAX) due to emissions problems which were in the computer codes. Now I have a vehicle immobilized at a dealer in North Florida (on vacation when this occured) and am in a rental with a few tousand dollars in repair bills. The sad part of all this is that the dealer Donnie Lia nor anyone from their staff will return my calls, emails nor texts. The fish stinks from the head down and while I am a former employee of their's who left prior to the purchase of the vehicle I can say without equivocation that this is not about a disgruntled former employee, but from a severely disgruntled consumer. The dealer is currently under investigation for fraud pertaining to the illegally issued registration. There is no doubt about this as I am working and cooperating with NYS DMV. Again, the shame herein lies with the Dealer Principle's for not trying to rectify this situation.

ArleneR

18 de ene. de 2013

I would definitely recommend this dealership because the workers are very friendly and attend to your needs, they work hard to get you what you want. We have been with them for a long time now and are very happy with our previous car's and car now.

starkmoto

5 de ene. de 2013

From the moment we walked into New Rochelle Toyota in November of 2012 we saw that the employees there were different than at the previous Toyota Dealerships we had visited that day. They were extremely nice and helpful, but not in a "sleazy" way where you feel like someone is sweet-talking your money out of your wallet, instead they seemed like genuinely nice, personable people who seemingly cared about your car purchasing experience as much as and maybe more than what they would be getting out of the exchange. This was very refreshing. When we returned first in late December 2012 and then in early January 2013 we were greeted with the same niceness as described and more, and this was a completely different set of employees as the first time we were there. Pavel made us feel comfortable, and really did a great job taking care of every little thing. They made sure that every aspect of our car buying experience was comfortable, even staying late to accommodate us twice after the rest of the building had closed for the night. Pavel, Shaikh, and Allen were great to work with.

georjay

26 de dic. de 2012

This was our fourth car purchased at this dealer. Their service is outstanding which is one of the reasons we keep coming back. Their sales persons are very patient and knowledgeable about the vehicles.

D Baker

18 de dic. de 2012

My mother and I came to New Rochelle Toyota to turn in a Corolla we had previously leased and to hopefully get a newer model. Everyone from the greeter at the door to the floor staff were friendly and attentive. The staff was very helpful in discussing our options and answering all questions we had about moving forward. When we decided to get a new lease Billy and Patty were very accommodating and committed to making sure we left with a car that we wanted. Billy made it a point to make sure we got the most out of this experience and our purchase. We are very satisfied with our new 2013 Corolla S and our entire experience with the New Rochelle Toyota staff.

jaci4jj

18 de dic. de 2012

I was welcomed as soon as I came in and I was given a good deal on a new car with no problems. VERY HAPPY

kel22078

5 de dic. de 2012

This is my third car purchased from the dealership. The salesman Richard was very helpful and efficient explaining options and prices. Billy and Richiemade sure the car was ready the next day...I'm very happy.

Maverick186

26 de oct. de 2012

David Ceballos salesman was extremely professional courteous and honest. The process was pleasant and the finance manager Andy was also very professional and honest. I highly recommend New Rochelle Toyota to anyone looking for a hassle free car buying experience.

msgon09

25 de oct. de 2012

I have never had such a GREAT experience at a car dealership such as this! From the start I had a bad experience in another Toyota dealership, therefore I was not going to return to that one. I was greeted and welcomed into this dealership much better then the original. I was seated quickly and helped fast. I was able to get my truck apraised and a price on the car I wanted. I was given so much time and pacients I was floored! I was so glad I was helped in a decent way like I was human. They took their time and bared with me while I thought before I agreed! I will soooooo0o0o0o0o0 recomend this dealership and Steven Davis to friends and family!

sgedan

15 de oct. de 2012

great experience better then other dealers. The service was friendly and fast.The hours of service were so helpful for a working person.the work was done well.

Bronxworks

9 de oct. de 2012

Irvin 'Will' Paneto was very professional and courteous. He made my visit pleasant and had my service completed in a timely manner. I would ceratinly go back and deal with Mr. Paneto.

alcordero

9 de oct. de 2012

Excellent Professional service from all personnel. Customer service very friendly & answers all questions. Dealership Bright, clean & save atmosphere to be in. You have my business for my next new car. Keep uo the good work. Thanks

joeytorres.NYC

9 de oct. de 2012

The service received was great and quick. Pavel Ihnatovich and Allen Stern were outstanding. If you are looking to purchase a car this is the dealer you should check out.

Erynn

6 de oct. de 2012

I bought my car from this dealership back in 2004. After I had exhausted all of my covered service visits, I tried taking my car to a 'trusted mechanic' that several of my family members went to. However after an oil change that turned into me having to get my oil pan resealed 3 weeks later, I was done. I have been bringing my car here for service faithfully ever since then. This is the only Toyota dealership that I have ever had my car serviced at, and I have always been extremely pleased with their work. Walter was the first service manager that I ever dealt with. He was very kind, patient, and took the time to explain any and everything that my car needed to me. I know a little bit about cars, but am still on guard because I have had other mechanics try to get over on me since I'm a female. However, Walter always goes above and beyond the call of duty to make sure that I understand what is going on before I consent to any services being done on my car. On several occasions, he has even walked me back into the garage to actually show me worn out parts that need to be replaced and any other issues that may need to be addressed with my car. Furthermore, on days that I had to bring my car in when he wasn't working, he would call me a day or two later just to be sure that everything with my car worked out okay. The quality of customer service that Walter offers his clients is unparalleled. He is in a class by himself. I love having him take care of me when I bring my car in. However, it may been in New Rochelle Toyota's best interest to also have Walter train new service personnel in his department. Toyota dealerships are definitely plentiful, but I'm sure that having people like Walter on staff definitely helps with customer retention at this particular service location.

Elderrick57

5 de oct. de 2012

He was very kind and got to the point of what was needed for my car, like filter needed to be change. And Took Time and show me what was needed for my car. The experience I had with him I would tell anyone that New Rochelle Toyota workers knows there work. They are very friendly,and the price is right.

janoconnell

28 de sep. de 2012

We went to buy a new car. The enthusiastic and knowledgeable salesman showed us the Camry, Avalon and larger Prius. We were very interested in buying a Toyota. After we had been at the dealership for well over an hour, we asked our salesman for the prices on the three cars. He asked us to wait a few minutes. We waited a few minutes. Then my husband went into the office to ask for the prices. When he said that it would take additional time to get the prices, we said we had to leave. He said he would contact us with the prices on the three cars.Now a week later,we have yet to get price quotes from this dealership. in the meantime we have bought an Acura.

jean.mcintyre.988

21 de sep. de 2012

Shawn was very personable and knowledgeable. We hit a snag with the title release and he was on it. He contacted Chase who faxed over the release at their leisure. This would have been an even smoother and quicker experience but for Chase Bank. Billy came over to introduce himself and thank me for being a customer. Billy assured me if I had any questions or problems, to feel free to contact him. Over all, this was a great purchasing experience. I'm already set up with my first free maint. appt.

patricia.f.ryan

11 de sep. de 2012

I purchase a 2006 Toyota Solara from this dealership on April 27, 2012. It is September 11, 2012 . The car didn't have the Manuel. There are so many different buttons in the car that half of them I cannot use because I have no idea what they mean. I also wanted to pay cash for the car and I was told I had to pay over $2,000.00 more because the sale price was for only if you took a loan out. I did take a loan, which they told me once again a lie, that I could pre-pay. Five months later I still can't pay it off. There is no way I could pay the balance. So now not only I have to have another payment each month the car with interest. Is costing me $4,000.00 more. I should have paid the sticker price and would have been done with this fiasco. I am recurring from having pancreatic cancer and I am lucky to be alive. That's why I both this car as a present to myself because I lost a year of my life going through treatment and a very large operation. I hope you think I am right wit this matter!

grgrod8

6 de sep. de 2012

The reasons I would recommend New Rochelle Toyota are simply because of the friendly and knowledgable staff. This is my fourth purchase from Toyota New Rochelle and due to the great staff and and great service from there I will keep coming back and also recommend other people to go there .

paul.frank.1694

4 de sep. de 2012

I have been seeing New Rochelle Toyota's leasing ad for the entire summer and finally decided to give them a chance at leasing me a new car. Believe me I had doubts that they could make this deal as advertised due to no cars left, limited colors, or hidden fees. From the moment we drove onto the dealers lot and parked our car, we were met by a gentleman who walked my wife, mother-in-law and myself to the leasing/sales department. There we were handed over to Darnell Duckett and we showed him the ad from the paper. No hesitation he asked did we have a color in mind and he then showed us the interior colors to match. We filled out the necessary paper work and met with Business Manager Alan Stern and he went over some optional items we might find helpful. We selected gap insurance and declined the others and no hard sell or pressure. Alan Stern went over the final numbers and we were done. The car was picked up the next day due the volume of cars and the service department closing at 6:00pm Labor Day. The service department had our car ready for us when we came back so Darnell could explain the whole car to us and set up our Bluetooth option. Alan even went out his way to have a door scuff removed from our other Toyota from a different dealer. This entire experience was over the top with customer service and professional management of our leasing needs. Would I recommend this dealership "YES"...This whole new car lease experience at New Rochelle Toyota has changed my idea of the car saleman. Thank you Arthur Frank.

mlando1208

31 de ago. de 2012

The salespeople and other managers did everything to satisfy my needs without trying to sell me something more expensive. I got what I wanted at the price I wanted without any hassle. Ray went above and beyond what I expected. Mike gave me the price that sealed the deal and Allen was very expedient in explaining the numbers to me. They also showed me extra respect as a return customer. I was totally satisfied.

Yllkaq

16 de ago. de 2012

Me and my husband went to the new Rochelle Toyota from Stamford CT because my husband works in NY.As soon as we went there the people were very friendly ! The first person that made a big impression was billy memisovski because he made eye contact and started to speak with us right away, he made us feel as if not only our business is wanted but just overall he was a nice honest person. Billy mad us feel as if we were the only costumers there and gave us his undivided attention, which we have had problems with at other dealers, billy was very attentive and listened to what we wanted as oppose to trying to sell us something, he was honest and very carrying. We came in very tiered from work and frustrated because we were unsure of what we wanted to do, billy made everything go easy and our moods changed drastically when we left the dealership. Me and my husband were very happy to lease yet another Toyota and receive such great service and have peace of mind. Billy went above and beyond with his kind service and attitude towards his customers. All we wanted was good friendly service and the entire staff was very kind and helpful ! but the only name I had was bills name. The only thing we struggled with was the car itself had some scratches, but billy assured us that his service team can fix it and he was very helpfull in making things better ! I already recommended some people to go see new Rochelle Toyota and deal with the very helpful staff that made finding a car easy !! :)

TacomaDave

13 de ago. de 2012

I am a previous Celica, Supra, and T-100 owner, and presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 20 years or so. This is an ongoing story about my truck and New Rochelle Toyota. Let me start by saying I did not originally buy my Tacoma from this dealership, but when I moved into the area about three years ago, started using them for service visits (i.e. oil changes, tune-ups, etc.). Pricing and service for these had been inconsistent, but since they were my "local" dealer, I didn't think too much of it. I received notice from Toyota stating that my truck had a recall issue (yes, another recall from Toyota) and that I should make an appointment with my local dealer to have the truck inspected and, if necessary, have the proper service to address the recall. I assumed this would be a simple process, taking no more than 45 minutes to an hour, as the service tech suggested, and took the truck in. Nearly three and a half hours later I was pulled out of the customer waiting area and told in a hallway that my truck did need the service, but that the dealer was not: a) equipped to do the service (materials or equipment), b) did not have the training to do the service, c) was not licensed by NY state or by Toyota to do the service. I asked why this wasn't mentioned before I made my appointment and told that it was "procedure" to progress as we did. I was told that I would be put on a mailing list and notified when the service could be performed. That was nearly five months ago. After trying to contact the dealership on at least a monthly basis to find out the status, continually being told that there was no news, I learned last week the Service Manager for the dealership had left (or was asked to leave, I don't know which) and that no one knew about my situation. I was told I would once again have to schedule an inspection to determine if my problem really existed - apparently frame corrosion goes away on it's own. I learned this after numerous calls, over several days, to Service with no success in speaking with the new Service Manager, Chy Wiggan, or to a knowledgeable service agent. I spent nearly 90 minutes last Tuesday waiting in the Service Area of the dealership to speak with Mr. Wiggan, who apparently has been in a meeting for the past week or so, and ended up speaking with "Will" Paneto, the Assistant Service Manager about my situation. He said he was vaguely familiar with the recall and that my car had to be transported to a New Jersey location to have the service done; this would take a week to do. I asked when this would happen and he said he would let me know the next day. Here we are several days later and no one has returned my calls [for the record, I have yet to receive any calls from this dealership since I first went to get the inspection, back in February]. I don't know how much time I have spent trying to rectify this, and get the service my vehicle needs, but the tally would be in days as opposed to hours. It is unfortunate that most of this time has been wasted, due to lack of consistant info, follow through on New Rochelle's part, or just plain lies and deceit.

aditya376

11 de ago. de 2012

This is my second purchase at New Rochelle Toyota. I am very pleased with their customer service. The team manager Billy Memisovski and the sales team person Darnell Duckett, were both very helpful and did their best to help me get the right car that fit my budget. I will recommend anybody who is looking for cars to New Rochelle Toyota without any doubt. It will be worth a trip. And, you will not be disappointed. Thanks so much Darnell Duckett and Billy Memisovski.

Tacoma2003

9 de ago. de 2012

I am a previous Celica, Supra, and T-100 owner, and presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 20 years or so. This is an ongoing story about my truck and New Rochelle Toyota.Let me start by saying I did not originally buy my Tacoma from this dealership, but when I moved into the area about three years ago, started using them for service visits (i.e. oil changes, tune-ups, etc.). I received notice from Toyota stating that my truck had a recall issue and that I should make an appointment with my local dealer to have the truck inspected and, if necessary, have the proper service to address the recall. I took the truck in and waited for the inspection, which I was told would take between 45 minutes and an hour. Nearly three and a half hours later I was pulled out of the customer waiting area and told in a hallway that my truck did need the service, but that the dealer was not: a) equipped to do the service (materials or equipment), b) did not have the training to do the service, c) was not licensed by NY state or by Toyota to do the service. I asked why this wasn't mentioned before I made my appointment and told that it was "procedure" to progress as we did. I was told that I would be put on a mailing list and notified when the service could be performed. That was nearly five months ago.After trying to contact the dealership on at least a monthly basis to find out the status, continually being told that there was no news, I learned last week the Service Manager for the dealership had left (or was asked to leave, I don't know which) and that no one knew about my situation. I was told I would once again have to schedule an inspection to determine if my problem really existed - apparently frame corrosion goes away on it's own. I learned this after numerous calls, over several days, to Service with no success in speaking with the new Service Manager, Chy Wiggan, or to a knowledgeable service agent.I spent nearly 90 minutes last Tuesday waiting in the Service Area of the dealership to speak with Mr. Wiggan, who apparently has been in a meeting for the past week or so, and ended up speaking with "Will" Paneto, the Assistant Service Manager about my situation. He said he was vaguely familiar with the recall and that my car had to be transported to a New Jersey location to have the service done; this would take a week to do. I asked when this would happen and he said he would let me know the next day. Two days later and no one has returned my calls.I don't know how much time I have spent trying to rectify a situation I did not create (directly or indirectly) but the count would be in days as opposed to hours. To make matters worse, I have had better success with this dealership than with Toyota Customer Experience or Toyota's Corporate Service Center - which is a story for another day. Try giving them a call at 1-888-270-9371 or 1.800.331.4331 and see what they can do for you.

shantell357

4 de ago. de 2012

I had a very good experience at this dealership. My salesperson, Amadu was courteous, and very helpful. He provided me with all the information that I needed to make a responsible purchase. He was an excellent sales consultant!

tyina1159

30 de jul. de 2012

I received a call from Ms. La-Keisha Smith sometime in June, 2012. She informed me someone is very interested in my (2007) Avalon gold in color. Considering, I regularly maintained my vehicle as required, had low mileage and one year left to have had the vehicle paid in full. Initially, I was apprehensive regarding the call, because the deal was unbelieveable. I turn my use car over and receive a new 2012 luxury black avalon. I scheduled an appointment to have the car serviced for oil change, then met with Ms. Smith and negotiating began. After several manager back and forth, we established a deal. My montly fee was reduced nearly $200.00 lower than my used vehicle. I lease the vehicle for 36 months and renegotiate on the next vehicle of my choice. Well, we came to a somewhat deal with the avalon, however I would have had to wait six weeks for the vehicle to come to the dealership. Therefore, I noticed the Highlander and asked if I can get the same deal? We test drove the highlander, I was most impressed with the navigation system and the LCD which I can view as I am parking and actually watch how close I am to the park vehcile. Also, its a seven passenger vehicle (which is great for my family). We established a great deal. Although, it took me over the weekend to come to this agreement through it all Ms. Smith was ver professional and did everything in her profession to work out a great deal for me. I am happy in my new vehicle and so is my family. Great job Ms. Smith!!! However, I believe his name is (Arty) defintely tell him to keep his day job. Leave the comical jokes for the professional. (: Very nice person and he defintely worked his magic thank you all!PS. I will say the teamship that you have now at this location is phenomenal. Totally outweighs the team that was previously there in 2007.

tblake528

29 de jul. de 2012

The customer service was excellent and my process was very smooth. This dealer makes buying a car which is a stressful experience, a more enjoyable one.

benzown.

29 de jul. de 2012

VERY SATISFIED WITH MY EXPERIENCE WITH THIS DEALERSHIP,BOUGHT A 2005 MERCEDES FROM DIDI AND SHE WAS VERY HELPFUL,PROFESSIONAL,.VERY SMOOTH BUYING PROCESS,WOULD DEFINITELY RECOMMEND TO FRIENDS

lizacruz123

28 de jul. de 2012

Joe Wright and Nicole Fletcher are such amazing sales representatives. They made our experience there easy and worth it. We are extremely happy with our purchase. I would definately recommend them and the dealer to anyone. Thank you!

Skenderbeggar

28 de jul. de 2012

As soon as I walked into the dealer I met Billy, the manager, and from the beginning it was a wonderful experience. After shopping for a few couple of weeks, he made me realize he gave me the best deal we can find. The whole crew at this dealership was great.

papifrio

26 de jul. de 2012

Mr. Daniel was a friendly, personable sales person. He made me feel that he was listening to my concerns. The car was ready at the time we both agreed to. I arrived early to take care of the remaining paper work. Mr. Daniel was ready. The person in charge of closing the deal was not. I had to wait two extra hours before leaving with the car. The price was Okay I guess. Apparently there was no room for negotiation of price, monthly payment and allotted mileage. There was a problem with the information Geico needed. They needed to know whether the car is new and the odometer reading. When i would call the dealership to ask if they could fax Geico this information, I would be placed on hold then disconnected. Not fun.

carolee

22 de jul. de 2012

We leased a 2012 Camry se. Billy & Chris were both very knowledgeable & friendly. They worked within ourbudget and were very service oriented. Billy made it happen & Chris is on the way to a great careerThank you very much New Rochelle Toyota The Claudio family

vila79tirane

15 de jul. de 2012

I am a repeat Toyota vehicle buyer and enjoy dealing with everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly and knowledgeable. He is a valuable asset to this dealership, and I would follow him if he ever relocated. Thank you again, Billy.

Rahim

10 de jul. de 2012

I have been the customer of New Rochelle Toyota since 2009 and I can truly say that this dealership is the best I ever dealt with. Billy, you are the best!))

kc9654

9 de jul. de 2012

I had a very good experience with everyone at New Rochelle Toyota . I had originally stopped in to see how much I would get for my 2006 Avalon and 3 hours later I drove a new 2012 Vensa off the lot !!!! Would definetly recommend to family and friends .

lisapo16

2 de jul. de 2012

My salesman Shawn Blackmond and manager Michael Buchminder went above the expectations of their job when I returned and purchased my new totoya camry lease last month. For instance, Shawn followed us home to get my sons' signature because my son wasn't able to come in person, we live several miles from New Rochelle in Yonkers too. He did this on a Saturday afternoon when the dealership was very busy as well. Also, when I had a problem with the return lease as far as excess wear both Shawn and Michael assisted in allevated us from this problem. There was very little stress on my part and for this I am grateful. I would highly recommend working with either one of these professionals.

Angie L

2 de jul. de 2012

Keisy Guillermo was extremely helpful when I expressed why I was looking for a new car and how much I was comfortable paying. He never pushed, instead he made several suggestions that he thought might work for me. He put no pressure on me to make a decision that I wasn't totally comfortable with. As a result I was able to make a decision on leasing a car that I was comfortable I could handle. His courtesy and nice manner made doing business with Keisy a pleasure. Allen was also very helpful in finalizing the deal. He too was more than accommodating whenever I expressed a concern. He addressed my concerns then offered me options that I felt was fair, without the pressure of a hard sell. It was because of both their professionalism that I walked out of your dealership with a brand new car. I would definitely recommend Keisy to anyone interested in buying or leasing a Toyota, with Allen as their closer!

cdamis

20 de jun. de 2012

I felt very welcomed when I came in. Gene did everything he could to help me get the best possible price and service. He was understanding and was very helpful.

amic

19 de jun. de 2012

My father and I went to New Rochelle Toyota looking to get a 2012 Toyota Camry Hybrid LE. When we first got there, we had to wait a bit before anyone decided to pay any attention. We then met with Paolo Beauplan. We told him the car we wanted and he told us that they had the car in stock, but not there at the dealership. Rather, at a near by lot, not too far away. We started negotiating, the usual back and forth. He told us that the car had 0% financing available, but we had to put $15,000 down. We told him the amount is not a big deal and we were willing to put that down. We did a bit more negotiating and asked him to get his best deal. We told him that we are going to shop around and would come back to him if his deal was the best. At this point, he went and got a manager, I don't remember his name though. He is a slim build, African American male who wore glasses. The manager offered us the car for $24,700 with 0% financing. He told us if we were to buy the car we would kick in a $500.00 May Day coupon he had left over. This deal was good for that day only. We told him we would shop around and come back in a few hours if their deal was the best. We returned in a few hours and met with Paolo again. We told him we would get the car for the deal they told us, $24,200.00 with 0% financing. Paolo asked that we cut a check for $15,000. I wrote the check out. He came back a bit later and told us that they cannot take on such a large amount. He asked us to write another check for $3000.00, so I wrote another check. 10 minutes later, another manager, not the one we had dealt with before came to our table. He was a young, white male, medium build with spikey hair and beard. He told us they cannot give us the car at the deal offered to us. The new deal was either $24,900 with 0% financing or $24,200 with 2.9% financing. We told him that was not the deal the other manager had offered. At this point the second manager tried to put the blame on Paolo. We told them we are not going to get the car if it was not for the deal initially offered, not compromise on that. Second manager told us that cannot give us the car for the initial deal. We asked for our check back. They were really hesitant to give us our check back, but finally did. Paolo was an excellent salesman. He did everything right. The managers really botched this deal. What's worse is they turned on their employee in front of the customer. Talk about typical Bait and Switch. I really don't recommend this dealership.

tom pena

12 de jun. de 2012

Recently, I made my second purchase at New Rochelle Toyota. I received a great trade in price on the Camary I bought two years ago, which was only serviced at NRT and a good deal on a brand new Camary. The staff is professional, accomodating and make my experiences at this facility very easy.I am not a rich man and I feel at ease and satisfied spending my hard earned cash here. I'll definitely be back.

simone01

7 de jun. de 2012

I PURCHASED MY FIRST CAR FROME NEW ROCHELLE TOYOTA IN 2007.. MY CAR WAS TOTALED 3 WEEKS AGO IVE BEEN EVERYWHERE SEARCHING FOR A CAR AND NOBODY WAS ABLE TO HELP ME. I DECIDED TO COME BACK HOME TO NEW ROCHELLE TOYOTA FROM I ENTERED TO BUILDING THEY GREATER ME WITH OPENED ARMS MR. SARNOR AQPPROCHED ME AND MADE ME FEEL AT EASE I NEVER THOUGHT THAQT I WOULD COME IN TO C A VEHICLE SND DROVE HOME WITH IT IN 2 HOURS...THAT WAS YESTERDAY AND THE THOUGHT AND EXPERINCE IS STILL IN MY HEART AND HEAD. WE DIDNT LEAVE NEW ROCHELLE TOYOTA UNTIL 930 LAST NIGHT AND NEVER RUSHED ME OR MADE ME FEEL AS IF IT WAS CLOSING TIME. MR AMADU B. SARNOR AND HIS COWORKERS ARE THE BEST IN SALES AND THEIR REPUTATION...IF ASKE HOW WAS ME EXPERIENCE I WOULD SAY GREAT!!!!!!

jamesljphoto

4 de jun. de 2012

I went to Toyota of New Rochelle to buy a Certified Used Toyota 4 Runner. I found one that I liked and started the process of purchasing it. First off, the process took 4 hours to get through. Then they tried to add on an additional $1500.00, saying that it was a fee applied to all of the used cars they sell. I of course questioned this and eventually they let that go. I finally got out of the dealer after they pushed me into a $500.00 NEW Alarm System. OK. no problem, that sounded reasonable. After the NEW Alarm System was installed, the handed me the keys with no explanation on how the system worked. But wait, there is more! For $500.00, they gave me only 1 remote and it was USED! Not 2 remotes that I would expect would come with a NEW $500.00 Alarm System. After getting no response from any one other than, " Sorry, I cannot help you with this issue", I left in disgust and said to myself that I would NEVER set foot in a Toyota Dealer again. But, wait, there is more! The car fax came back clean, and the car was Certified, so I was not too worried about any issues. I was wrong to think that. The 4 Runner had apparently been in quite an accident before Toyota Certified it and I purchased it. I had the car detailed and the detailer told me that the paint work was not done very well and that the clear coat was starting to peel all over the car, and there was rust forming in the wheel wells. To be clear, This is why I am leaving such a terrible review. This dealership is dishonest and has the worst customer service I have ever encountered. FYI, I traded in the 4 Runner to Pace BMW in Mamaroneck, NY to buy a Certified Used BMW X3. At BMW, I was in and out within an hour, offered some coffee, there were no hidden fees, and no issues to date.

DHernandezCamry

1 de jun. de 2012

This dealer was amazingly helpful and it shows that they genuinely cares about their customers! Thank you for helping me find the best car at the best price!

John Packes

29 de may. de 2012

I am a repeat Toyota vehicle buyer and enjoy dealing with everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly and knowledgeable. He is a valuable asset to this dealership, and I would follow him if he ever relocated. Thank you again, Billy.

agatonob

29 de may. de 2012

Billy is the best car dealer I met and a very friendly person. This is my second car purchase with this dealership because of Billy's great understanding of our needs. He remembered us when he saw us at the door, he made our stay at the dealership very comfortable. Thank you Billy!

Cbarbu1

18 de may. de 2012

Heard about New Rochelle Toyota from an advertisement, best deal around and I was looking through the papers for about a month. I got greeted immediately when I walked in and delt with Shawn (salesman), very knowledgeable and polite. This was the easiest car I've ever bought, whole thing took less then 2 hours. Management team, Allen & Michael were great, very accommodating and cared about my time. I don't usually write reviews but I would highly recommend new rochelle Toyota to anyone looking to purchase a new vehicle.Thank you guys again!

chloe's car

14 de may. de 2012

I leased a new Toyota Corolla today and had no problems. Everything went smoothly and I was able to leave the dealership with my car in only a couple of hours. Both David and Gene were extremely helpful and very nice and Billy made sure we had whatever we needed. They were knowledgeable and friendly and were not pushy. I give them high ratings for all of their hard work. I would highly recommend New Rochelle Toyota to any prospective car buyer.

Steve10583

5 de may. de 2012

The dearlership was very friendly from the minute we walked through the door. Greeted immediately and sent to the showroom where a salesman was assigned to us. The salesman was very knowledgeble about the products for sale and was attentive to our needs--price and comfort were the key areas of concern. Questions were immediately answered to our satisfaction.

jahja222

28 de abr. de 2012

Nicole Fletcher and Joe Wright at New Rochelle Toyota were GREAT at making me feel comfortable purchasing my first vehicle. I wasn't sure if I was ready to purchase a vehicle, but Nicole worked hard to make sure I was comfortable and assured me that she can get me into a new vehicle. I also wasn't sure if I could afford to finance a new vehicle. Nicole made sure that the price was within my price range. I still can't believe that I have a new vehicle off the Toyota dealership lot, and I owe it all to Nicole Fletcher and Joe Wright. I will reccommend New Rochelle Toyota to anyone purchasing a new vehicle. Thank you so much Nicole and Joe, you have made my life so much more happier!

hpgodfrey

19 de abr. de 2012

Went to test drive a car in response to an invitation for a cash card. All the sales personnel were extremely pleasant and outstandingly willing to make my visit pleasant. Ms. Smith was very knowledgeable and helpful to me during my test drive. When I am ready to purchase a new car, I will be happy to return to this dealership.

ivette427

18 de abr. de 2012

i went to new rochelle toyota to buy a new car recommend by a friend. i met three great gentlemen Paul-michael Palacios, Gene Gerald and Billy Memisowski all of them help me along with buying a new 2012 sienna. I had gone to other dealers and i wasn't treated the same way i was treated in new rochelle they go above their duties to help you along the way. Never change guys you have great personality.

adiasparra

10 de abr. de 2012

I went here for a new lease and all 3 guys Billy, Allen and Thomas were so helpful. I live in Long Island NY and i went to a few toyota dealerships around my area for pricing and they were so pushy with me to get the car from them and that was a total turnoff to me, my boyfriend and his family live close to New Rochelle Toyota so we decided to go there and see what they had to offer. The min i went there everyone was so friendly and kind, they had all the answers for all my questions and they we not pushy with me. Thomas did a wonderful job showing me the car and taking me for a test drive and he known everything about the car. Billy was wonderful and did everything he could to get me the suv i liked. Lastly Allen was amazing with the banks getting me a rate that was in my buget. They all worked really hard to make me happy and i'm so glad i went with them on my new 2012 Highlander. I wouldnt go to any other Toyota dealership. If anyone i know if looking for a car i'm telling them to go right to New Rochelle Toyota. Because of those 3 guys Billy, Allen and Thomas, i now have my dream truck!!!!

stephanie6187

9 de abr. de 2012

The customer service was outstanding. Not only did multiple sales people help me with my purchase, but also two managers, and a financial advisor. They did not give up, and made it worth my time and money to be happy in what I would drive home. Overall, it was a great experience, highly recommend them.

Cathy Girolamo

7 de abr. de 2012

All of the sales people were wonderful they helped me out and gave me a Great Deal.Thanks to Thomas Acheampong,Gene Gerald, Michael Buchbinder and Billy Memisovski. I think the team is WONDERFUL.

Ninibx

6 de abr. de 2012

I was referred to Mr. Parks through my sister who purchased a 2009 Camry with him. Mr. Parks met us at the door and greated us. I went with a list of cars I was interested in. Mr. Parks looked up the cars, however they were gone.I became a little discouraged but Mr. Parks ensured he had a car I would like. He took me and my sister to a 2009 Camry XLE with only 19,000 miles mint condition.The car was beautiful after the test drive I knew I wanted to take it home. We went back to the office and sat down with Mr.Roulaand in no time my license plates were on my car. Mr. Parks assured me if I had any problems to call him immediately. Mr. Parkscontacts me from time to time to make sure everything is okay with the car. Mr. Parks gives superior customer service! I highly recommend dealing with him for your car purchase. My sister and I got great deals and we love our cars! I will be bringing my friend to purchase a car with him in the upcoming weeks!Thank you Mr.Parks and Mr. Roula I will soon be back for a 2012 Camry!!!!!

Cliburd24

6 de abr. de 2012

They are a very helpful and understanding group of people. They work with as many options I have and gave me the best one that worked for me :)

Westchestergirl

5 de abr. de 2012

In 2011 I purchased a Mercedes Benz C300 from New Rochelle Toyota. The salesman Harold Parks was courteous, friendly, and extremely professional. Harold took the time to ensure me that I was receiving the best deal possible. He worked with the Finance Manager to get the best rate on my auto loan and confirm the payments would be in my preferred range. Harold carefully explained all of the paperwork I had to fill out, reviewed the carfax on my vehicle with me, went through the various features in the vehicle, took me on a test drive, and addressed any other concerns I had. Harold also followed up with several phone calls in the months after my purchase to find out if I was happy with the car!Harold's patient yet extremely pleasant and professional demeanor made the entire transaction a pleasure.Diana PalmerSatisfied Customer

Never Returning to New Rochelle Toyota

28 de mar. de 2012

Sadly, I also loved the car I'd seen online and negotiated for over the phone. Unfortunately, after making the trip down, I found a "Certified Toyota" with a broken A/C, a drivers' side window that was off track, and upholstery that looked like they allowed a cheetah to live in it for a week (full of scratches!). We had driven a ways to get there and were promised these things would be repaired before we drove it home, so we warily sat down to be sure the numbers agreed to over the phone were the same in person. Far from it - they attempted to charge us $1200 for painting that needed to be done when the car was delivered to them after having been keyed. Not only do I find it to not be my responsibility to pay for a fix like this that would be necessary to put it on the lot in the first place, but when my delivery had been delayed due to the car being in the shop, the honest answer from the sales manager I dealt with (Steve G.) would have been to alert me to the fact that the work being done would also add to the price of the car. Through it all, I received unbelievably sub-par service and wouldn't wish such an experience on my worst enemy! If you're looking at their 2008 gold highlander with about 40k miles at the time of this post, I'd advise you to rethink your decision and go up the street to Mamaroneck Toyota where you'll find cars in better shape with service to match.

sarav831

26 de mar. de 2012

Excelent service, Very friendly enviroment, best price ever. The whole experience was awesome. our sales associate was trying to help out so much until the deal was done. we felt right at home. thx a lot!!!!

cmarte

17 de mar. de 2012

from the moment i walk in to this dealer the customer services was outstanding. i bought my first car here two days ago and i was surprise how they treated me, with respect and kindness. i would recommend anyone to stop by to New Rochelle Toyota, it doesn't matter if you are a first buyer or not. so far i have no regret of coming here.

sweetlouf

16 de mar. de 2012

I returned a 2009 Camry I had leased and leased a new 2012 Camry.I went directly to see Demond Jones, who I dealt with at my last lease. Demond is a very personable and capable young man who goes the extra mile to help you. Before I left he even sat in the car with me and programed my cell phone numbers into the "Blue Tooth" system in the car. Billy Memisovski is the team manager and along with Demond came up with a very agreeable package for my lease. My wife also owns a Corolla that we purchased here. The dealership is very professional and the building is kept impeccably immaculate. Finally, I have to mention that another one of the main reasons we return here is their maintainance department. The manager there, Walter, and all his people are easily the best maintaince group I have dealt with in 45 years of buying cars with many different car companies.

weaveb64

15 de mar. de 2012

As my wife and I walked into the dealership, we were greeted by anyone we made eye contact with. Everyone was pleasant and appeared genuinely happy to be there. Vince Weldon approached and greeted us. He asked a few questions and directed us to the vehicle we were interested in. He gave us time and space to look the vehicle over. When it appeared to him we were finished assessing the vehicle he came over and answered all of our questions. He offered to take us on a test drive allowing us each ample time to assess the vehicle. Vince wasn't pushy or a "take-it-or-leave-it" salesperson. Vince and Billy, Vince's manager, worked with us to come to a mutually satisfactory deal. We then met with Gerald. He was very pleasant and helpful taking time to explain the the overall costs and options, if any, that we might be interested in. He did not pressure us in any way. He was very accomodating in getting our license plates and insurance all set.We picked up the car a couple of nights later. Vince took us and walked us all around the car so we could inspect the interior and exterior. He had my wife and I stand on either end of the car as he checked all the lights, blinkers, windshield wipers, etc to our satisfaction. All the paperwork was ready, so we were finished in about 30 minutes from beginning to end. Overall a great experience!

M_N_R

11 de mar. de 2012

When we entered the new car showroom we were greeted by Mohmedayaz Mulla, a Sales and Leasing Specialist, who brought us to his desk. He asked us what car we were interested in and when we told him, he immediately offered a test drive. During the road test, he was extremely friendly and low-keyed; he never applied any pressure. After the road test we had further discussions and he brought over Michael J. Buchbinder, the Sales Manager, for further discussion and negotiation. Michael was straightforward and did not apply any pressure. After mulling over their proposal for three days, we decided to lease at New Rochelle Toyota; the next day we drove off in new cars.

Vdavila

4 de mar. de 2012

I went in, expecting to get an old used car but I instead was able to get a 2010 at a great monthly rate. Thank you to Amadu and the rest of his team. They worked a miracle!

denise vinson

29 de feb. de 2012

Great customer service. Staff was very attentive and friendly. Mr. Sarnor was very patient he is a people person. Mr. Ganiaris was very professional and he is a man of his word.

marrns

29 de feb. de 2012

Buying our Rav4 from this dealer has been the best experience we have ever had in buying a car. We found Michael (sales manager) to be straight forward/honest and clear in our dealings. We were very pleased with the price we negotiated. the salesman Vince although new in the business, spent a lot of time showing and explaining the various options and details on the car.Overall we think this dealership is a pleasure to work and we highly recommend them.

antcurry

25 de feb. de 2012

I have great experience buying my 2012 highlander david was very helpfull explaining every thing and he have patient and we came to an agreement on the price he did his best to please me, and mr allen stern he worked with me on the finance to fit my budget over all every one I met in that dealer was very freindly.

chellyhunt71

17 de feb. de 2012

I would like to rate this dealership a 10 for excellence. A Great rating is an understatement. Nicole and Joe were very professional and honest about what they could offer us. My experience with past dealerships have not been calm and delightful as New Rochelle Toyota. I will reccommend Nicole and Joe to all my friends and family who are interested in purchasing a new or used vehicle. So don't waste another minute!! Check out New Rochelle Toyota NOW!!!

mmartinez8982

13 de feb. de 2012

MAde me feel important and welcome the second I walked in the door. Worked with my complicated situation quickly and drove out in avehicle the same day. I was very happy and excited. Would definitely recommend to a friend and return as second time shopper in the future.

dfgjol

6 de feb. de 2012

This is about sales and service for the past 11 years.My wife and I bought 3 out of 4 of our certified used Toyotas at New Rochelle Toyota, and all of the service on all of our Toyotas since 2000 has been performed at New Rochelle Toyota. All of the cars run like new. I thank Walter Smith and his staff for that.Recently, we traded in our 2000 Sienna (140,000+ miles of use) for a Rav4 with 28,000 miles. Nicole Fletcher helped us find the car that we wanted, allowed us to drive it a couple of times before we made up our minds, gave us a good trade in for our Sienna, and, with Christian Roula, insured that all the paperwork on the sale and registration was done properly. We appreciate Nicole's friendly, efficient approach to this transaction and her thoughtful follow-up on the new car registration and the Sienna's lien release.We have driven the new Rav4 about 1,000 miles since we bought it in January and are pleased with it. Walter Smith promptly took care of a minor brake problem, and the car is currently running very well with surprisingly good highway mileage (~28mi/gal).

greatchef

30 de ene. de 2012

From the first moment you walk in this dealership makes you feel very welcomed. They answer all questions and go above and beyond to help you get what you want. Mr. Sarnor was very friendly and knowledgable. I would go back anytime for a new or used car.

emilysmom

27 de ene. de 2012

I just helped my daughter purchase her first car, a pre-owned Corolla from Toyota New Rochelle. I must say, we had a very positive experience. Overall I would rate this dealer excellent and I would definitely recommend this dealership to my friends. This dealership offers not only a friendly and relaxed atmosphere, but excellent cutomer service and good pricing. Our sales person Aida Bones was very professional, very helpful and very knowledgeable about the cars and the inventory. She did not waste my time with long winded sales pitches. We were not pressured or steered to any car in particular, she was patient with our indecision, and our concerns were taken seriously. When I said I didnt like a car because I thought it smelled funny, she didnt try to tell me the car just needed to be aired out or cleaned, she just dismissed the car and moved onto the next one. And I know its a sales person job to be nice, but you could tell by her energy that Aida is a genuinely nice person. She even offered to have someone else takeover the sale rather than keeping us waiting while she helped another customer. Happily we wound up back with Aida. If you do go to Toyota New Rochelle, I would suggest calling ahead and making an appointment to see Aida. Youll see her name come up in other reviews as well. Steve Janiris (the Manager) was very nice and very helpful also. We did quite a bit of research before we went to this dealer, and I believe he gave us a very fair price on the car. He was involved in the whole process, and very concerned that we were completely satisfied with our experience. When I was leaving he asked if I was 100% satisfied, and I said not quite because I hadnt noticed a minor scuff on the side view mirror. Im not entirely convinced it was there the previous day (new scuff, different mirror?), but I knew I got a good deal so I wasn't even going to bring it up until he asked. In any event he offered to have it buffed right there and then. This was after the deal was closed and I was leaving so it wasnt about keeping a potential customer satisfied. He was very kind to my daughter and said she can call anytime if she had any questions or concerns. He has daughters of his own, and I actually think he got a kick out the fact that my daughter had scrimped and saved for her down payment, and that she was excited and happy about her new car. He even took a picture of her hand decorated sequined sparkly envelope that she had brought with her that contained all her hard earned cash. I think Aida was happy for us too. It all added to the experience because buying your first car should be fun, not stressful, and at New Rochelle Toyota it was fun. Now for what I didnt like. I know generally speaking finance guys are not as cheerful or friendly as sales people. Business Manager Christian Roula was perfectly nice and professional, BUT I definitely felt rushed during the signing of the financial documents (am I the only person who actually wants to read that stuff?), and he was a little impatient with my questions. Lastly, I would steer clear of Amadu (sp?), the first sales person who offered to assist us. When I pointed to a car and told him I was interested in it, HE asked ME What kind of car is that?. Then he told us to wait for him that he would be back to help us, and left us out in the cold and didnt come back. When I told him a wanted to test drive a different Corolla from the one I test drove the day before, he said Why, its the same car? Does he really think we would buy a car we didnt turn on and drive around a little? I just think he didnt want to be bothered. Anyway, we went back to Aida and you already know how that turned out. Happy shopping!

Chaz NY

22 de ene. de 2012

Came in for New Rochelle Toyota's midnight madness event, All i can say is i was impressed. I actually came in for special event and I felt like I got a special deal. They were all courteous and helpful, my salesman darnell went above and beyond the normal salesman and tended to my every need and made sure I got the exact car I wanted. The management team there was fantastic, shake in finance and Michael the salesmanager really helped me out, i'm really glad i purchased my highlander there, and i will be returning when i need to replace my 2003 corolla. I would definitely recommend them to anyone who wants a great deal on a toyota.

Happy Customer

13 de ene. de 2012

Despite reading some earlier reviews of the dealer I still went down to price out a new car I was interested in. I already went to one other dealer who didn't make me feel comfortable , when I walked into New Rochelle Toyota I immediately was greeted by a sales person (casey) who tended to my needs perfectly. He went over the car in full detail and when it came to pricing I explained to him what happened at the other deal and he told me right away when I leave I'll have all the information needed and I'll be completely satisfied. He was right! I felt so comfortable with him and the two managers I felt with, I actually took it home that day! It was truly a good experience, something I thought I would never say In regards to buying a car. So once again I'd like to thank Casey and the whole New Rochelle Toyota staff for making my purchase of my brand new 2012 Camry great!

taurus1025

12 de ene. de 2012

Aida Bones is the Kindest sales person, No nonsense , professional, straight forward, honest . I have purchased many cars in my life but this was by far the BEST experience .

BillCheryl Martin

29 de dic. de 2011

The people at New Rochelle Toyota were extremely pleasent! The entire experience was professional and postitive. Allen Stern went out of his way to make us comfortable and to be sure that we understood completely the terms of our lease. We would recommend New Rochelle Toyota to anyone looking to buy or lease a car and plan on going back for our next car.

flaco

25 de oct. de 2011

The dealership has some cheap prices sadly the service goes along with those prices. Once they made the sale the sales person no longer answers his phone. They do not support what is posted online. They come up with mistakes in the webpage or that the price listed does not include services or repairs indicated on the website so your will have to bargain for what is supposed to be part of your buy.

Ririko

26 de sep. de 2011

Everybody at New Rochelle Toyota was very friendly, always asking me if I'm being helped. They have good car selection. Helpful staff. David answered our questions very patiently. Overall, I had great experience at New Rochelle Toyota.

handyman336

23 de sep. de 2011

Bought my 2006 Sienns here and it was a good experience then and I had a good experience now. Ms. Ernestine was very nice and kind and made the buying my new Rav 4 a great success. I would come back and get another vehicle here in the future. Staff was wonderful and they got my car ready for me the same day I bought it.

cesarpolanco29

7 de sep. de 2011

Thank you for your service you guys were great they treat people like where one of there own i enjoyed buying my car here me and my family will be back soon. Thank you!

maxface

5 de sep. de 2011

After dealing with several other dealerships, which was an absolute horrible experience in itself, I finally fund a place where the customer is treated like a customer should be treated. At New Rochelle Toyota the sales department went above and beyond to get me in my new car as fast and painless as possible. From the moment I walked in Ernestina was there for me until I got into my new car. Very well done, I would defiantly come back for my next car and recommended them to all my friends. Very pleasurable Experience 5 stars

jessica huff

5 de sep. de 2011

This is the first time i have ever written ANY review for anything, but in this case i just had to! we went to three other dealers before i found nicole at New Rochelle Toyota, and boy the difference was amazing. I picked Nicole because her reviews were so positive on this website, and i was actually a little skeptical... i was worried the reviews were fake... WELL i can honestly say they real!In the first five minutes i asked Nicole a complicated question and she looked right at me and answered in full! i told her right then i like her because she answered my questions! She didn't waste our time, got us an amazing deal - got us an amazing trade in price (for real my car was a wreck and she got us $1000 trade in)I can't say enough how pleasant this car-buying experience was. Thank you Nicole and thank you New Rochelle Toyota!

angryinnewrochelle

29 de ago. de 2011

Placed a $500 refundable on my credit card on 8/8, did not purchase the car, and have not been refunded - 20 days later. After two calls detailing my concern, I have been placed on hold and passed around to voicemail after voicemail - I no longer get a human. None of the voicemails I leave has yielded a response - BUYER BEWARE!! DO NOT TRUST THIS DEALERSHIP!!

christsurfer8

18 de ago. de 2011

I was satisfied with the sale with Kasey Guillermo did with me. The one that got me to purchase the RAV4 was the test drive that I never did with the previous sales I had with other cars. The overall knowledge of the vehicle also makes a big plus in the sale. I was very satisfied in the overall of the sale. M. Medina

Leonasmith

16 de ago. de 2011

I love my new 2011 venza and if it wasn't for the guys at New Rochelle Toyota I would be walking. They work with you and help make the car buying or leasing a great experience. I would recommend any and every one to stop in and give it a try...

ZZubko

5 de ago. de 2011

She is the best ! Very helpful! She make me feel very comfortable and convince me to buy car from New Rochelle Toyota instead of Mount Kisco Toyota. Because of her attention and knowledge and professionalism I became second time a New Rochelle Toyota customer. Thank you Ernestina Martich

WAASHAMD

2 de ago. de 2011

THIS IS THE BEST CAR DEALERSHIP I HAVE BEN TO THE SERV. IS GOOD AND THE SALE PERSON IS VERY NICE AND HELP FULL THANK YOU GUYS.

ellenmschulz

24 de jul. de 2011

I had a great experience. I was greeted by a friendly face when I walked in to the dealership and was introduced to Harold Parks who would be my salesman. He took me out for a test drive in the vehicle I was interested in (pre owned) and was quite knowledgeable. He was patient and addressed all my issues, the most concerning being a dented rear bumper on the car. He got me a good deal on my trade in and a good price for the pre owned car which included a new bumper!! I have no complaints. He was great! Joe went over all the financial matters with me and again, he too, was very knowledgeable and thorough. I would recommend this dealership to friends and family. Overall, it was a positive experience. Thank you New Rochelle Toyota and a special thank you to Harold Parks!

rosie7up

23 de jul. de 2011

Ms. Martich was very professional and took her time to show me the features of the car, negotiated the price and worked diligently so that I could take the car the next day from the dealership.

kofiwurah

21 de jul. de 2011

I worked with a sales person; Raymond Daniels and Atturo. I got to the show run with an attitude of not wanting to waste time. So when Atturo approached me i asked precisely if they had the sienna i was looking for. I was looking for a Black Toyota Sienna XLE AWD 2010. He asked me to come in and take a seat. I responded, for what? I don't have time to waste. He however politely told me that by gathering some information will help him in the process of getting me what I wanted. I grudgingly obliged. He intend referred me to Raymond after he had taken some descriptive information of the vehicle i wanted.When i met Raymond i had the same attitude and so when he pointed me to the limited edition sienna 2011 AWD. I told him pointedly that I don't have time and do not want to be in any illusions. I know what I can afford, and that sienna is not within my affordability range and so there was no use looking at it. He replied by saying. I am not saying buy this, I am only trying to make you see what is possible. That statement indeed relaxed me. As I looked at it, I liked it as he encouraged me to sit inside and take a test drive. I told him it was unimportant to me and although I like the car I know I cannot afford it. Raymond then asked me what makes you think so? I told him why I am saying that. He offered he will do all he can to make me get it, based on the condition that i like it. I gave him the go ahead. To cut a long story short, I now have the toyota that I thought I couldn't afford and have already travel with it to Virginia and back to New York. I mean the top of the line Toyota Sienna AWD 2011. I will tell you this. I love it. I have a Honda Odyssey 05 EXL, so i know a little bit about what I am talking about.Raymond Daniels was very helpful and we have struck a friendship. I will always refer anybody desiring to get a car to New Rochelle Toyota and precisely to Raymond. I definitely will not be driving a toyota sienna 2011 AWD Limited if it wasn't for Raymond. He made me believe in what was possible, although I doubted it. At times you may not know what you are capable of until you decide to give it a try.Thank you New Rochelle Toyota and thank you very much Raymond Daniels. All the Managers were great too. Mike, Allen and all. Again Thanks.

looking for car

19 de jul. de 2011

Unfortunately, I strongly discourage engaging with this dealership. My experience was poor and the management is irresponsible. After making an appointment the car nor salesperson I spoke with were on the lot at that time. I went back, and it was lines and lies, sadly, because I loved the car.

afelizlynch

18 de jul. de 2011

Sales person and Sales manager were knowleagble. They were courtious and respectful of our needs. They were willing to listen to our concerns and assist us in matching the vehichle to our family needs as well as keeping us within our budget. We would do buisness with this dealership and personnell in the future.

AnonymousBuyer

16 de jul. de 2011

Nicole was very friendly and amicable to talk to about purchasing a new Toyota Sienna at the end of May. She was very attentive to my questions and needs and was quick to reach out for help from other sales associates or managers to get me the right answers (vs. just making stuff up). Joe was also helpful in getting me financing on Friday night after banks were closed for a Saturday morning delivery. I would definitely recommend Nicole & Joe to others searching for a new car purchase.

romano6704

15 de jul. de 2011

David was very friendly and extremely patient with our family. We were unsure of what we wanted and very busy at the time. He took the time to explore all of our options with us and was patient while we made a decision. He also worked hard to work within our restricted budget for the car.

chaldahondo

13 de jul. de 2011

i was made to feel very comfortable from the first moment i entered the dealership, a sales Rep was assigned to me within 5 min from point of entry. Nicole kept her calm & cool through all four hours of what i would call torture, at the end i could say that all my wants where met, Thank You Nicole :-)

Mark Sparaccio

9 de jul. de 2011

I had my eye on a Corolla for a while, the people at Toyota contacted me and kept me posted. They were very helpful, friendly and patient with me. The customer service was excellent and would definitely refer my friends to New Rochelle Toyota.

ArieZam

7 de jul. de 2011

I was extremely pleased with how charming Patty and Eric were through my buying experience. I previously had contact with Patty; my father purchased a car last year with her, the reason why we went back to her for my purchase. Patty was very knowledgeable and a dream to work with. Eric was pleasantly welcoming and did not waste my time with the cat and mouse game you get at most dealerships. Nor was he condescending or rushing me to come to a decision. We came to a price fairly quickly and most importantly the dialogue prior coming to that price was very gracious.

Jdaley54

2 de jul. de 2011

My husband and I came in to look for a new car. We were met by Nicole, who proceeded to take us through one of the most pleasant and informative car buying experiences I have ever been through. Its all too common to run into obnoxious car salesman who only wants to get my signature and their commissions as fast as possible. Nicole proved to be a wonderful exception to that cliche. She assured me that I would be coming back to your dealership for many years.

Yvonnescottsdale

1 de jul. de 2011

Amadu was a very professional salesperson. He was friendly and focused on helping us find the right car. He was thorough and assisted us with all the insurance, DMV and other documents after the sale. In addition he went out of his way to get us the extra key we requested as well as the service manual. This was done within 24 hours of us picking up the car. I will definitely recommend a friend to Amadu.

Arielle123

1 de jul. de 2011

I went to the dealership looking for information on cars I knew I wanted a Toyota, but I needed more insight into what I needed to really look for in the car and how the prices vary. At first, I was hesitant because I went by myself not knowing anything, but when I came in Nicole made me feel very welcomed and spent a lot of time with me answering the simplest of questions with ease which let me know that she was also knowledgeable. So, I definitely plan on going there to get my car.

rebem

30 de jun. de 2011

Patricia Zimon was our sales person and Joe Wright my financial advisor! loved them! they were great! great service! I will definately recomend this place to all of my friends! And in a few years when I want to change my car, they will be the first I will go to!

Cekay1NY

30 de jun. de 2011

When I initially came to the dealership, I automatically told Demond that I had a Honda Lease and just wanted to see my options. (I didn't want to haggle and in my head a sales person is not my friend!) When showing me the vehicle he specifically asked me what I absolutely had to have in the vehicle,etc, etc. He basically informed me on what Toyota had to offer and met all of my criteria. Demond was at all times, very informative and professional. All of the questions that i asked him, he definately had an answer to my satisfaction. Low and behold, I ended up signing for the vehicle and will recommend friends and family to the dealership.It is quite obvious that he takes pride in his work. My only dissapointment was the status of the rubber floor mats, which is no fault of his. I am hoping that they will be coming in soon.I would give him the highest rating due to the fact that he described and walked me through the entire transaction with ease. I didn't feel pressured. My family and I are extremely please with our purchase. Thank You Demond!!!

CamryNY2011

28 de jun. de 2011

I bought a new Toyota Camry last month and worked with Raquel Diamond.I feel lucky to have had Raquel as my saleswoman because she is very knowledgable and made purchasing my new car both fast and painless. Plus, she is very personable and easy to relate to which makes dealing with her a very pleasant experience.She not only gave me a very fair price for the car, she had me drive it off the lot the same day. And because I had my old car with me, she even drove it back to my house with me so I didn't have to take a taxi back to the dealership to pick up the new car. Now that's service!Because of Raquel's fast work, I had a new car to drive that night for a date I was going on. It never hurts to pick a girl up driving a brand new car. Thanks, Raquel! :-)

barouna

27 de jun. de 2011

The first encounter was a little difficult with some misunderstanding/miscommunication. But if the buyer knows his/her maths and stick to his/her budget everything should be OK. Towards the end of the negotiation, the sales and his manager confirmed no other fees will be added to our finally agreed upon figures. However, they came later saying that I have to pay for the DMV! Although this amounted for only ~$280.00 I was pissed because I felt like I've been lied to. But we managed through this and the overall experience was good.

dmds23

27 de jun. de 2011

Everyone was very friendly and helpful on the day I signed on to buy my car. My salesman (Harry Satin) was more than helpful and honest. He did everything he could to ensure I was comfortable.When it came to the final financing I wasn't as careful as usual and fell for the added coverage when presented as an addition to the monthly payment rather than the total cost. My fault.When I returned to pick up the car, Harry was still extremely friendly and helpful while others were less so. Not a big deal since I recognized everyone was busy.

aricott

20 de jun. de 2011

I thought Racquel was very helpful and professional. I would go to her again in the future. She is knowledgeable and friendly. The rest of the staff was pleasant and courteous.

josepherik2004

12 de jun. de 2011

I was not looking forward to the car sales person trying to sell me anything and everything until Raquel Diamond became my sales person. She was very sincere, very knowledgable and very thorough!!! I was very impressed and satisfied with her service and would happily refer ALL my family and friends to her at New Rochelle Toyota. Thank you Raquel for a truly wonderful sales experiense ;)She is fantastic!!!!!

AGIATRIX

11 de jun. de 2011

Harry satin, our sales agent was VERY! VERY! knowledgeable about all the cars we looked at. Harry Satin was very courteous to my sister and I. We both walked away with amazing cars at unbelievable prices. I would absolutely go back and recommend ALL FRIENDS AND FAMILY MEMBERS to go see these guys Joe wright, our loan officer was absolutely commendable. Billy, Nate, Kevin and Christian all treated us like family. Just a great environment to be in. They all had a smile on their face at all times. Thanks Guys!!! :)

crystalCCNW

11 de jun. de 2011

Harry Satin our sales guy, Nate Gray, Christian Roula and Joe Wright were great. I love those guys. They were very helpful and really nice. We were more important than a nice. They cared more about our needs than just selling a car. Great place and I def will be back for my next car!

jd20

7 de jun. de 2011

I've recently had a great experience with the New Rochelle Toyota dealership, and specifically Raquel and Nate. Raquel was very accommodating and friendly and made leasing a new vehicle very affordable and easy! The whole process took just a few hours and was pretty painless. Although they didn't have the exact model in stock that i was looking for, I felt really good about getting into the next closest model at a great price! Upon checking over the vehicle before leaving we did notice a few scratches and interior problems (not their fault), but both her and Nate were extremely accommodating and assured me it would be taken care of at my earliest convenience. And so far they've kept their word, following up right away on scheduling an appt. I have been leasing with Toyota for about 9 years now (almost all w/ New Rochelle) and would highly recommend this dealership to anyone looking for great service at a fair price!

raedynic

7 de jun. de 2011

I loathe the whole car buying experience and so I was blessed to encounter Aida Bones as my sales person. Not only is she probably the most polite person you will ever encounter, but she was efficient and made the whole "waiting," "negotiating" and "buying" experience less painful. She did everything in her power to shield me from the unnecessary hassle and deliver my new car to me in a timely manner. Furthermore, she came in on her day off just to be there to deliver my car and when it didn't work out that day, her attitude remained positive and upbeat. When we made the final transaction, she was also there way beyond her end of workday. All the other sales people and managers were pleasant and accommodating. The environment is friendly and relaxed.

lovable0701

5 de jun. de 2011

Gene was wonderful to work with. He helped every step of the way making sure that I was happy with my purchase. Anytime I have any questions I will defintely look for him. I told everyone go to Toyota and get a car.

cammy2003

1 de jun. de 2011

The people were friendly as soon as we arrived. Our salesman, Richard, was the best. Personable and informative. Christian the business manager worked hard to get us the best deal. Richard's boss was helpful and polite. We feel they gave us the best deal out there and a good trade in for our car. Definitely recommend this dealership to friends and family.

Bronxworks

27 de may. de 2011

Pat Parrish was excellent, she is very down to earth; Made the purchase smooth and quick! Also, Eric made sure Pat did everything she can. East location to get to...good service department...and more importantly, great price...did a trade in and felt i got a fair price....would recommended to every one.

silbonis57

23 de may. de 2011

Made the deal in about an hour. I told them what I wanted and what I was prepared to do and they eventually met me. The men that helped me were very nice and took good care of me. When you walk in, they immediatly pointed me to a salesperson. Zahid did a great job for me.

toyota2

22 de may. de 2011

Everyone at this dealership was so friendly and the lease of my new car was as easy as pie!! I went in to have my old car serviced for a recall notice and ended up leasing a new car--Very unexpected and not in my plan for the day--Figured, Why not!!! You only live once--although the world was supposed to come to an end!!--Now I can really enjoy my new car!!!

rvanhoose

22 de may. de 2011

Found a great price on a used truck. Staff were all friendly, and more important, competent. I brought my whole family along to shop for a new vehicle. They were very respectful of our time and did a great job moving the sales process along so that my family was not kept waiting around all afternoon.

mmctate

21 de may. de 2011

outstanding! why? because she was patient! knowledgeable, friendly, amiable, ect i have noting but good things to say about her! you best keep her on your team, shes a plus plus think about it; if you had more nicole,s there you would have a perfect dealer ship and many happy customers

pigpen26

19 de may. de 2011

I just bought a car here a few weeks ago. During the purchase I did encounter a couple of problems. I contacted Dominick the General Manager and he called me back within a day. He listened, was sympathetic and listened to my issues. Dominick and I came to a resolution that made us both satisfied. It is good to know that the upper levels of management do care and are not just in it to make money.Liked: Disliked:

starapple7

14 de may. de 2011

om may 14,2011,I had the pleasure of working with Nicole Fletcher to purchase a new car,she is a people person,great to talk to,felt comfortable around her always smiling and attentive to every question ask,nicole is a good addition to toyota dealer of New Rochelle,thank you for your time spent,may god blessed you always.Thanks Derrick DRUMMOND.

TheBigPapi

11 de may. de 2011

I've been a loyal customer of New Rochelle Toyota since 1994 and every time I go to lease a new Toyota my experience is better than the last time. Recently I had the opportunity to lease a 2011 Camry,and the sales representative name is Nicole M. Fletcher and I commend her for the expertise and professionalism:Caring,concern and kind;this are the words with which I can discibe such a promising professional. Miss Fletcher,I thank God to have met you. God Bless and keep up the great work,you are an access to the New Rochelle Toyota Motor Company.

Mo Shines

11 de may. de 2011

She was very informative, friendly and determined to make sure i was happy with choosing the right car for my needs. I've been to several other dealers and never have i experienced this level professionalism. I would highly recommend her to my friends and family.

papacar

11 de may. de 2011

The reason why I gave this rating is because during my experience with the sales representitive she was able to answer all my question and gave me more knowledge about the vehicle that I was inquiring about. She was very informative and friendly and she came up with a price that we were both comfortable with.

Nofear4175

9 de may. de 2011

I was very pleased with the sale of my new 2011 Toyota Camry LE and the overall experience of the staff, from the sales person. Donte ,Darnell and manager Ray and the finance dept Matt Lee was great helping me out with the best payment plan I really needed to walk away with my new dream ride. I have been referring everyone that ask me about by new car to New Rochelle Toyota were they will not feel like a number but more like family. Once again thank you guys and I look forward to Doing business with you in the future,

Ruffo

9 de may. de 2011

I was happy with my monthly lease price. And I found everyone pleasant and certainly love the fact that there will be free oil changes and everything was done in a timely fashion If I can I would send everyone to see this dealership grate group of guys there and by the way you will love the new toyota's

Barbara demontravel

29 de abr. de 2011

Harry Satin was a most patient sales person. He used no pressure and was eager to please, and get us the car we wanted at the price we wanted. He was very attentative and made us feel very comfortable. To anyone going to New Rochelle Toyota, I highly recommend them to ask for Harry Satin to be their sales person. He's great!!! Also the whole staff was friendly - always asked if we wanted some refreshment, and always, when they passed us, they said "Hello - how are you?"

Evfl

28 de abr. de 2011

These guys made buying a car as easy as your gonna get. Real straight forward there were no real surprises. I wasn't sure what to expect as I had bought a car there a few years ago and it wasn't exactly the best experience. I have to say this time around it was like a completely different dealership from appearance (it was clean!) to an extremely friendly staff. My hats off to the new guys there for really turning this place around. My outlook has changed from my previous experience and would definitely reccommend buying a car there now.

risp06

28 de abr. de 2011

Had a great experience...I walked in knowing what I wanted and knowing the price, I was willing to pay. Did research online before I went in. They did not have the exact vehicle I punched into the computer but told me they would do their best to get it. I agreed to look at what they had in their inventory. I found a Toyota Rav4 that met my needs and they met the price. After coming in with all the numbers I thought were fair, I was a little confused at the new options and pricing they were offering. I told them I wanted to go to the web site I used in order to find the pricing to see if the price they were offering was fair. They said absolutely and let me sit on their computers until I punched in all the info I wanted. I am very happy with the deal and the vehicle I got. Donte and Eric were both very accomodating to me. I am a woman and felt they were not condescending in anyway to me. They treated me with respect and kindness. I would definitely buy another Toyota from them in the future! Thanks guys!!

ajs6196

14 de abr. de 2011

The dealer is a scam..And full of lies and deceit...I got a deal from ZAG and called them up to confirm if they would honor the deal along with a 0%APR on a new Toyota Rav4.They agreed to it. I was doubtful and called them again to confirm still they said yesI drove up to the dealer almost for 2 hrs (traffic on the GW bridge) since was coming in from NJ. They did not honor the telephonic conversation.I believe either they have some kind of a receptionist to initially take your call and "Agree" to everything and all the nice offers you would ask themThen when you show up they would try to start bargain and the offers go out of the windowI would strongly NOT recommend this dealer especially if you a deal from a site such as ZAG, If you dont want to waste your time or get duped.

pidu

6 de abr. de 2011

Based on prior reviews was VERY nervous going here. I went in with a consumer reports price report and pre agreed (online) pricing on the model I wanted. Luis was very courteous and engaged (we had been to a previous dealer whose agent acted bored the whole time) and took us right out for a test drive. No car buying experience is perfect because they want more money and you want to pay less, but overall I was very satisfied with the process. I was initially lowballed a bit on the trade-in (standard practice anywhere) but we negotiated and I was happy enough with where we ended up. Certainly less painful than selling it on craigslist. I was very happy with overall price of the car I was buying. (Highlander SE)After a very good initial visit and agreement to purchase one of the cars I went back to pick it up and finalize contract, etc. I'll be honest I went back expecting them to try and tack on some additional costs, paint protector, etc. There was none of that. Process was smooth and no issues at all. Got me right into my new car. Would recommend these guys.

kemmy123

31 de mar. de 2011

Very impressed with customer service.Was not pushed around nor ignored.I Was accorded respect and honor that seems to be lacking to a lot of female shoppers.Would definitely recommend this dealership to any one who wants a Fair price and Value.Also liked the prompt credit decision at the dealership.Was not given any run around.Was treated like a human being and not a number.

dresgirl

9 de mar. de 2011

Recently went into New Rochelle Toyota dealership in New York and told them how much I had for a down payment($ 2500) and how much I could afford per month ($200 to $300) for a used vehicle to fit a family of six. They had me look at a vehicle (note it was dark by now); the car didnt start. I told them it wasnt what I wanted or was looking for and the sales person said, "Lets see if we can get you approve for a vehicle 1st then you can get what you really want from the lot." few days later I got a call from the financial department asking for more of down payment and telling me I was approve I told them I didnt want that car and made it known from the start. Two days later the Director of Finance (DOF) called me up pushing for me to come in. She went on and on about her credentials but not once listened to anything I had to say. She was very pushy and lacking communications skills. After many promises I would get a car -she requested we pick the car we wanted and she would correct the mishap- I agreed to meet with her the next day. I called to confirm the next day and I explained to her(DOF) I am traveling 50 miles, my husband will take off from work- her works nights- and we will have to bring our kids with us- this was a school night .Do you believe when I got there she left. I actually ran behind her car to stop her; we were so disappointed. She never told our sales person or her assistant we were coming. Our sales person asked us to pick the vehicle we wanted and we did. The prices were even lower than the other vehicle. We were told that the finance department will work on those cars. They had us wait from 4:55pm - 8:50pm. While waiting, we repeatedly asked to speak to her assistant in finance and was told, She is busy. She didnt come to see us until 8:50pm we told her about the vehicles we picked and she said she will work on them in the morning. I asked her out of curiosity what the payments on the car we didnt want and it was astronomical. I voiced my concerns the next day to the DOF she lied and said we agreed to a 2 pm meet; when I asked about the cars we picked she said they didnt work on those cars because my estimated monthly payment is crazy. When I mentioned I am going to make a complaint and write about it she hung the phone up on me. We never got the service deserved and was treated poorly

rogers1945

1 de mar. de 2011

I was quite pleased with new rochelle toyota, especially mr fausto gonzalez. He was very patient with me as we went through the process of securing me a lease for a new camry. I would definitely recommend him and new rochelle toyota to someone else. I am very pleased with my new 2011 camry and I look forward to dealing with mr gonzalez and new rochelle toyota in the future.

akhaimoff

4 de ene. de 2011

Terrible place to purchase a vehicle, went there on 16th of November 2010 and purchased a infiniti g37 sedan used, and extended warranty up to 100000 miles for $1600.00 Wen i was test driving the car brake pedal was pulsing, they said it will be taken care of in my convinces, I went there after about 2 month's "had appointment" for this particular service, they made me go true hell, 1)I was left with no loaner car for the rest of the day 100 miles from home, 2)I found out that warranty that I purchased was not good that my friends freaked me out. Nice guy from service dep. tried to solve this problem nothing helped. I do not know what I am going to do next. to be continued.

khan216

24 de dic. de 2010

i have put in a request with toyota of new rochelle to buy a car from them, they had a 2009 nissan altima for sale but i live up in CT i had a sale lady call me and left a message for me to call back which i did and they put me on hold for 15mins try to find her when they did find her she came on the phone with such as rude voice like i was bothering her, but once i told her what i wanted and if she can tell me the finally price because i know how the car look and i dont want to come there if i wont get a good price i was paying with cash. without me finishing what i wanted to tell her SHE just told me that a manager will call me which never happen and thing i dont understand was why manager need to call me but whatever the case it was very rude they way she talks on the phone. i have deal with sale ppl before but this was rude. i am writing to you because i think it was very rude and and if i was incharge of that place i wouldnt want my customer face that kind of service. i am trying to find toyota of new rochelle owner contact information where i can write him or her a letter, and i also will try to toyota and i will never teller anyone of this dealer its the worse dealer ever

phsylence

14 de oct. de 2010

Harry Satin is the reason this dealership is what it is. Without him, this dealership would be nothing. He is the opposite of a typical 'car salesman'. He won't 'low-ball' you or try to make you feel like an idiot. He wants to help you get in a car and be more than simply 'satisfied' with the experience. He is extremely patient, courteous and a real pleasure to work with.If you go to buy a used car, GO SEE HARRY SATIN at New Rochelle Toyota.

frankieboy665

10 de oct. de 2010

This dealership and salesman was very courteous and answered all my questions very accurately. I thought Richard was very knowledgeable about all models and the dealership on a whole seemed very well maintained. My experience at the dealer was pleasant and made my trip worth it.

chrisv14

17 de sep. de 2010

This dealership is no good. I bought my car in 5 days ago to get repaired and inspected, They wouldnt give me a loaner car because iam not a "costomer" b/c i dont get a new car every 48 months, they where very rude and not caring, They told me its not there problem i dont have my car back yet and that I cant get to work, Ray Glassmen was extreamly rude and didnt seem liked he cared I was out of a car and couldnt get to work, They told me they would have to drive my car 150 to 200 miles which i found out from another toyota dealership was false it doesnt take that long to see if the car is fixed, I wouldnt even consider buying a new toyota now because of my last incounter at new rochelle toyota

peter35

21 de may. de 2010

I had an accident for the first time in my brand new 2009 Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of everything. I thought I was going to be so inconvienienced but Gabe my service advisor took great care of me. He arranged to get the car from this tow truck company that showed up out of knowhere after the accident, at the time of the accident I thought they were being helpful but when I saw there shop the next day I got a funny feeling about them. Gabe got my car from them, contacted my insurance company, arranged for a rental car and got the repairs done in less than a week. I learned so much from this experience and I am so glad I got my car over to New Rochelle Toyota and Gabe.

biscut1

8 de abr. de 2010

I would NEVER recommend this dealer to no one. Its over a month later and I am still waiting for my deposit back. I was up side down on the car I wanted. I must say the Finance guy Tom and Dexter did all they can to help me. The sales guy Steve Davis never called me not once. I had to call them all the time. After the deal fell through I was to get my deposit back. They messed up with putting my address in the system and sent the refund to the wrong address. I have called numerous times and always get a different story. A month later I am still waiting for the $200 I had put down. If I dont get some resolution soon I plan to take this matter as high up as I can. I went to another Toyota dealer on a Weds and picked up my new Toyota that Friday. I would NEVER recommend anyone to go to New Rochelle Toyota. I had and still having a horrible experience. Besides Tom in Finace and Dexter John I would not recommend no one there. Plus when you call they leave you on hold for at least 10 to 15 mins just to tell you the person is busy or no there and dont expect any calls back. Maria in customer realtions is helping me get back my money. She is very nice as well.

czaga12

8 de nov. de 2009

Worse dealership ever, I'll make this shortHighlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28)Price 22000 told me cannot lower the priceTold me I had to pay an extra 1300 for certificationplus an extended warranty would cost 2500 more.Total price 25000 plus 2500 plus tax = major ripofff!!!!!!!!!!DO NOT GO THERE!!!

wandalove234

29 de ago. de 2009

on aug.23,2009 i went to the used sale department to see what cars was on sale. we saw a 2009 camery for a good price. we got the paper work done and had the car insured the same day but it was but it was sunday and they were having problems getting in touch with bank after 4 hours. they told us to come back tommorow we did and asked us to bring more info,we did. one week later they call us to come and pick the car and showed us a different cas because they sold the one we wanted. we also gave them a check that was deposit to there bank. we left with out a car and have to wait 3 weeks for a return check. New Rochelle Toyota's "SUCKKKKKKKS", dont go there.

robert grubert

26 de ago. de 2009

I went to the New Rochelle Toyota dealershiop yesterday to get information about a Highlander SUV and if the price was right I would buy the vehicle. When I first arrived at the showroom I had to go to another manager to hlep get me some assistance from a saleperson--everyone seemded to be having breakfast. I met a salesperson and explaind to him exactly what I wanted. It took me 50 minutes of total frustration to get some kind of repsonse from this person which was not complete. This salesperson provided me with a customer work sheet with three numbers on it, no specificity. Upon leaving, a manager followed me out the door, into the parking lot, and quired me about me problems. I advised the manager that I could not believe the ineptness of the personnel in this dealership and then I went my car. This manager,( name unknown but good description ) is a short puggy overweight unattractive man who wears glasses and has a beard, started to curse me with F's and Pr--K language, kicked my car, and then demanded that I get out of my car to fight him. He then yelled a few more epitachets of horrible language and I left quickly. I was afraid this short overweight bearded manager was going to kill me. I was waiting for him to pull a gun and start shooting. I actually thought I was being confronted by a '' Postal Worker '' situation. I called the Toyota Corporation to register my complaint and advised them of this most HORRIBLE, HORRIBLE HORRIBLE experience and noted my personal fears in dealing with this store manager. There is more but I don't have the space to continue to writing.

gperillo40

12 de ago. de 2009

I would never, never go to this dealship. We put a deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a very busy man and never called us back. After 2 weeks and no call back we talk to a manager and was told it that the car would be in the next week. Well, its been 3 1/2 weeks and we are still waiting. And Mr. Jones still has not called us back.

saint_vive

10 de jul. de 2009

This is the 4th and last time I deal with New Rochelle Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new tires for my car. They had me on hold for over 15 min. Then when they did come back on the phone they asked me why I am calling, therefore they forgot I was on the phone. Another experience I had was where they charged me $400 in labor to change my oil and my front brakes. The parts were only $200 and I had to leave the car there for 6 hours. I am so unhappy with them I will never purchase another vehicle from them or service my car there. Over the past 5 year we have purchased 3 cars from them, never again!

Millie Villanueva

8 de sep. de 2008

my budget was like $12,000 and i didnt really have excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like that. so when i went to new rochlle toyota, the manager steve was a nice guy. sales guy chaka showed me some nice cars, and i ended up buyin a nice red camry. my payments were not bad at all. they understood my situation, and helped me. they didnt waste my time. i am glad i went there.

Olga Hernandez

8 de sep. de 2008

I loved the way they treated us. I went with my husband to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car at the end of the month. He did not push us to buy the car, neither did the sales manager. Everyone was very helpful.I love my Toyota Prius which I bought from them. I would recommend this dealer to anyone who wants to be treated like a guest. The gentleman who did the bank document work was very helpful. He explained all terms and conditions before we actually signed any contracts. Great people, great service.

JOHN55

5 de sep. de 2008

STAY AWAY FROM THIS DEALERCROOKSI went to this dealer to buy a camry and was treated terriblethe saleman offered me a dealhere is his dealIF I GAVE HIM $100.00 CASH HE WOULD TAKE OFF $500.00ALTHOUGH IT SEEMS LIKE A GOOD DEAL I FELT IF YOU WOULD ROB FROM THE STORE YOU WORK FROM YOU WOULD ROB A CUSTOMER.I TOLD THE MANAGER AND HE LAUGHED.STAY AWAY

Avith

29 de jul. de 2008

BE CAREFUL WITH THIS DEALER. They cheat you all the way from negotiation to buying the car. They took my initial advance and then we realised they are cheating and did not want to buy the car, but they refused to give the amount back, that way you are forced to buy from them. They took the advance from me saying they would refund the money if I decide not buy the car. I finally had to buy another car from them. So I took delivery of the car and later realised they did not intall the loJack which I paid them. The sales receipt also said they had installed the LoJack. They told me it was installed and the location they wouldnt let me know. Two days later the guy from Lojack company called me to intall the LoJack. I am yet to discover what else they cheated me on.

starz

7 de dic. de 2004

Be careful of their leasing department. They will try to hide money and then yell and scream at you to intimidate you into purchasing the vehicle and signing the paperwork. <br>The deal was made at 5pm but they kept us there until 10pm hoping that we would be to tired to pay attention to the leasing agreement. Once we kept finding mistakes, they tried to hide the money elsewhere. They even used a 12,000 mile leasing agreement instead of a 15,000 mile agreement with the excuse that they did not have any more 15,000 papers.<br>Walking away from the deal (with the car prepped, plates and ready to go) was the smartest thing I did.<br>Beware of New Rochelle Toyota!!!! <br>