minh.thach.58

29 de oct. de 2014

I am in the market to buy a new car and I had some questions that I wanted to ask. I just wanted some simple questions to be answered like when is the Acura graduate program expire? I had the unfortunate time of speaking with Brian Powers who made it more complicated than it is. He kept asking for questions after questions going off on my initial question. So now it's been a day and still didn't get my question answered. I decided to talk to Elk Grove Acura instead and my question was quickly answered. I have a scheduled test drive this Sunday with them. Will also be negotiating with EG Acura for my first brand new car. If they can't satisfy me, I may go back to Niello but definitely will be avoiding Brian Powers.

Traveling Buyer

16 de oct. de 2014

I called on a vehicle they had is stock. I asked if they could do a better price and I was told "no" at first that it was "already discounted". After telling them the payment I was looking for they lowered the price and helped get me great financing! We did everything by phone and they had all the paperwork ready to go when we arrived. Nice people and clean vehicles, I just could have done without the sales tactics.

chicovig

24 de sep. de 2014

Subject; Brian PowersIm sure for that anyone who has gone new car hunting conjures up nightmares of dealing with car sales people who want you believe that youre killing me on the price. Sitting there for hours while he or she is going back and forth to their manager with another proposal. Not the case with Brian, he is a true professional. There was no haggling over price because he gave us exactly what we were looking for right from the beginning.We have bought many cars in the past, and I have to say with all honesty Brian was by far the best sales person we have dealt with. I highly recommend if youre looking for Acura, see Brian Powers of Niello Acura.Charles & Marta Vignola

Scootie12

21 de abr. de 2014

I have had Acuras now for over 23 years. I think I will never buy another type of car! Niello Acura is the best dealership I have ever been to- both sales and service. Chris Knutson in sales is fantastic- even fun, to work with- don't want his head to get too big - I notice most everyone has a great experience with him. Gary Smedsted in service is very conscientious and wants to make sure things are done right for you, the customer. I leased an RDX, and has some minor issues with the upholstery- which was handled professionally and everything possible was done to fix it. The car is great! I still miss my old 2005 MDX which was my lifetime best car. Unfortunately I traded it in for a Prius last year, with a terrible experience at Roseville Toyota- the car was awful, and so I quickly went back to Niello Acura and got another RDX and am happy again. Not as good of mpg as a Prius, but a million times better car.

Missouri Laker

25 de feb. de 2014

The sales staff was very helpful and considerate. They returned my call as promised and discussed the process by which an out of state buyer could take possession of a vehicle. I would recommend them.

JesseAshley

13 de feb. de 2014

My family has worked with Chris Knutson for years. He is the reason we are an Acura family. He went above and beyond to help me buy my first car on my own. His test drive routes are informative and thorough. I would highly recommend Chris Knutson to anyone looking for an Acura.

Kristinrakes

29 de dic. de 2013

Denise was very nice and extremely helpful. I plan to buy another Acura and I only want to work with Denise. She was a pleasure.

bruin11

14 de dic. de 2013

After a less than stellar experience at Roseville Toyota, I headed down to Niello Acura. I was greeted by Chris, who was friendly, knowledgeable and was able to help me find the car I really wanted. He was not pushy and was respectful of my time. I was disappointed when he was not available on the day I actually purchased my car but the other staff were professional as well. I would certainly shop at this dealership again and ask for Chris.

lnakajo

12 de dic. de 2013

We went back to Niello Acura for a second look. We called Chris Knutson who assisted at our first visit. Had a great experience; considering car-buying can be grueling. He is very loyal to the Acura line; and also very knowledgeable. He was very pleasant to work with. Chris was genuinely enthusiastic. He was never pushy; answered all our questions. His test drives are the best! His route allows you to get a good feel for how the car handles. He provided time and space for my husband I to talk in private; never feeling rushed. Both my husband and I have recommend Chris to our family and friends. Thank you making this a pleasant experience.

Elnyoung

3 de dic. de 2013

I drove up from the bay area to look a vehicle I had found on-line and met Mary, who was knowledgeable, friendly, courteous, and NO pressure. She worked with the team to get me the best price on my trade-in and new 2010 Acura RDX. I took the RDX for an independent inspection after the purchase and was told it was in perfect condition, nothing needed to be done. I've had a couple of questions related to the technology package and Mary and Chris have been more than willing and patient to answer my post sale questions about the vehicle. The follow-up has been great. I would definitely recommend Mary, and Niello Acura to friends and family.

Kinnoin1

25 de nov. de 2013

Excellent, friendly service. Denise Velez was responsive and knowledgeable. The 2014 MDX was delivered in excellent condition. I am a repeat customer, having purchased a new MDX in 2005.

jrinland

22 de nov. de 2013

After doing my research, I was convinced tthe 2014 Acura MDX was the vehicle for me.Living in Chico presented a little challenge because there is no Acura dealership close by.I completed an online form requesting pricing and was contacted by Munro Boyd.After a couple of minutes, it was obvious to me that this wasn't your typical car salesman.Munro took the time to listed to what I wanted and within 10 minutes we came to an agreement.When the paperwork arrived is was exactly as promised. The entire transaction took about 30 minutes.When I picked up my vehicle, Munro went out of his was to make me feel comfortable with my new vehicle andall of its features.Having been in sales all of my life, it was extremely refreshing to deal with a professional organization.Besides Munro, Ben January, the sales manager and Elizabeth Garcia, the finance manager were first class!I am extremely happy with my new MDX and ther entire experience of dealing with the Nielo organization.John ReghInland Business SystemsChico

kcragin905

21 de oct. de 2013

This was my first time purchasing a car so naturally I had my trepidation about car dealerships based on what I have heard they are like. However right from Kevin's greeting at the door I new he was going to take good care of me. I initially was just browsing the lot to see the TL an TSX in person and felt no pressure from Kevin at all. He was very knowledgable and helpful when it came comparing both the cars. He sent me on my way with some information on leasing vs buying so I could figure out what would work best for my budget. It took me some time to come to a decision and during that time Kevin stayed connected my shooting me a email an just checking in. I have worked in retail a long time and can appreciate this extra effort. When it was finally time to sign on the dotted line both Elizabeth and Kevin made it a pretty swift experience. All in all I left a very satisfied customer and will definitely recommend this dealership to everyone.

Sscaggs13

5 de oct. de 2013

Niello acura simplified my car purchasing experience beyond expectations! Everything was explained clearly and they respected the price I wanted to pay. Kevin was great and the overall atmosphere of the dealership was friendly and laid back. Will definitely recommend!

Lsex

14 de sep. de 2013

After visiting several dealerships, I purchased from Niello Acura. I was treated so well there, I will buy my future cars only from Niello Acura.

Sonia1

6 de sep. de 2013

Great Service Really Happy!I would like to express my gratitude for such a great car buying experience. The car needed attention on a couple of things and every promise made was kept. Chris went above and beyond our expectations, please pass this on to your manager. I will certainly recommend Niello Acura to my friends.Thank You,Sonia.

edspeedy

26 de ago. de 2013

I considered an Acura because of my past experience with Niello, I bought the 2014 MDX because of KEVIN POWELL! Kevin provided insightful advice on the vehicle's features and options that helped my wife and me decide the MDX is the right car. There is sincere passion in how he explains everything. I also appreciate how hard Kevin worked for me. Kevin and Niello exceeded my expectations.

Stephdonnie

17 de ago. de 2013

My husband and I had a great experience at Niello Acura in Sacramento. We drove all the way from Fresno and got more than we expected. Kevin and Elizabeth were great! They were very friendly, knowledgable, and considerate of our time. I usually hate the car buying process, but they made it fun. My husband even walked out with a pie! Thank you both for all you do.

rideatya

15 de ago. de 2013

Denise was very helpful as a sales person, I liked how she asked me questions about my lifestyle and driving methods; she really listened and paired me with the best vehicle for my needs. Denise was a pleasure to be around and not 'hard pressed' in her sales techniques, she was informative and very knowledgeable about her products. Did I mention patient?! Choosing a color was tough for me and Denise gave me the extra time to make a decision without feeling rushed, she even walked outside with me (again) in 100 degree weather pointing out pros and cons of color choices. She and her team were great, Thanks.

MatthewSeckora

6 de ago. de 2013

Mike has been available every time we stopped in or called. He is friendly and knowledgeable on the car. Calls with updates on how the car is going in the shop. If you need anything done. Ask for Mike in Service.

kgsajan

16 de jul. de 2013

We had an outstanding experience at Niello Acura! Kevin Powell was an amazing and fun sales consultant, making our car buying experience so complete. He passionately attended to every detail that we cared about in our car, and recommended options that best suited our needs. He is a very knowledgeable, respectful and trustworthy. We would rate him among the best, and would recommend visiting Niello Acura and Kevin for car buying needs. Thank you Kevin !!

fannychen

6 de jul. de 2013

Buying a car can be daunting, but I had a great experience at Niello Acura. If you really want to test drive a car with a knowledgable sales guy, go find Chris Knutsen at Neillo Acura. He does an excellent job of demonstrating the various features and creating different real life scenarios. I've never experienced such a thorough, detailed and educational test drive in my life. Elizabeth Garcia in Finance was awesome too. Very friendly and thorough. After I bought the car, Chris took a lot of time showing me how to use all the features and also made himself available afterwards for questions. These newer cars are great with all the fancy features but can be complicated to figure out, so it's great to work with someone who doesn't forget about you after the sale is done. I would definitely recommend Chris if you are in the market for a car!

Big Bill

3 de may. de 2013

Once in a million 19 Apr 2013 I was perfectly happy as I was leaving the hardware store on the 19th of March until a speeding vehicle hit my cherry 2001 Acura CLS and totaled it. I was going to drive that car until the wheels fell off, but I thought that dream ended before the last piece of chrome hit the pavement. I was wrong. A few days later the insurance matter was settled and a check was on its way. I had not given a moments thought to the replacement car. But as I sat in front of my computer I Googled to see what was out there and started with a search for a 2001 Acura CLS. As incredible as it may sound the first hit on my search was a 2001 Acura CLS, less miles than on my old car, with a price slightly less than the insurance payoff, placed on the market just a few days ago and it was located less than four miles from my home at Nello Audi. First thing in the morning I was greeted by Tammi Chance and lead to the car. It was identical to my totaled car. Same color, inside and out, same accessories and in cherry condition. After a ride Tammi lead me through the paperwork with the attention and professionalism one would have expected when buying a new Aud i. Within a few minutes my dream returned. I was going to drive a 2001 Acura CLS until the wheels fall off. The total experience with Tammi Chance, the financial office and the service department was exemplary. I just have one challenge and that is deciding if I want to have Nello Audi or Nello Acura servicing my car. I will make the logical decision when time comes and I do look forward to having some fun with Nello Acura on the next routing service explaining how my car has a different VIN. A very Satisfied Customer of Nello.

easports_glm

30 de abr. de 2013

Chris is a class act. He has great product knowledge, friendly, fun and energetic. Mostly he had emence patience though the entire purchase process! Thank you for the great service Chris! EA

seeher82

12 de abr. de 2013

I had a very good experience. Chris was very friendly and made me and my family at ease about the purchasing process. I liked how Chris helped show me the features that were available in the vehicle. I was glad Chris guided me through what the vehicle had to offer through test driving. I would recommend this dealership to anyone especially with the help of Chris.

mooreo

14 de mar. de 2013

Chris Knutson made me feel like the most valuable customer in the store the day I purchased my first Acura. This dealership is the best

LeslieW

7 de mar. de 2013

I bought a used car from here a couple of weeks ago. I was very impressed with how helpful, Brian, the salesman was. He even stayed a few hours after he was off, not knowing if I was going to purchase a car or not. He was very knowledgeable and friendly. I had such a positive experience here and I would recommend it to everyone. I love my car and feel as if I got a great deal. I will definitely purchase from Neillo Acura again.

Missamandae

6 de mar. de 2013

I was contemplating getting a new car, then I saw the Acura ILX (from Niello) on display at the Galleria Mall in Roseville and I was sold. I loved the look of it and just knew I had to have it. I called the Sales Department at Niello Acura and got Kevin. I told him what I wanted and what I was looking to accomplish. He answered all my questions and immediately went to work putting a deal together for me. Kevin was extremely understanding and he fulfilled all of my requests. Kevin was very informative, caring, compassionate and knowledgeable. This was definitely not a normal car buying experience that many consumers dread and complain about. Kevin's charm, friendly personality and positive attitude made this experience exciting and enjoyable. He did not pressure me just so he could sell a car. He was genuine and respectful. For all the reasons I stated, I could not have rated Kevin anything but the best. I could not have asked for a better Sales Consultant than Kevin at Niello Acura. With Kevin, I didn't feel like I was just another car deal. Without hesitation, I highly recommend visiting Kevin at Niello Acura for all your future car buying needs. Thanks again Kevin!

Noah2009

21 de ene. de 2013

Denise was very professional, friendly and down to earth. I appreciated that she was not pushy and have me the time I needed to make a decision. She was clear and concise when answering my questions. She was a great!!

cpacura

30 de dic. de 2012

Mary and Chris were exceptional to work with. They both took the initiative to make the purchase of my Acura TSX possible. They diligently worked with finance to acquire the best loan that met my needs. I'd also like to thank the finance person that negotiatied with lenders for me, wish I recalled his name, as he deserves kudos also. Elizabeth Garcia was also a pleasure to work with on the final sale. In addition to being so diligent at shopping a lender for me they all provided excellent customer service. From the get go, they were friendly, pleasant to work with and knowleadgable. I felt they were on my side and were not in anyway your typical "Care Salesman" per say... I've been very pleased from the get go and I very much have liked the followup I've received by email. Being in the sales industry myself, I appreciate the importance of customer service, knoweledge and follow up. Niello Acura certainly has is together and I will definitley recommend my family, friends and colleagues to purchase form Niello Acura.

mackgz52

23 de dic. de 2012

Mary was wonderful and professional. She knows her job very well. Shes so nice. Very Knowlegable about the acura tsx. Didnt pressure us into buying. She handled paperwork very fast. Mary was the best saleswoman ever. I would recomend her to anyone wanting to buy a car.

Schoenwandt

22 de dic. de 2012

Lorena is very friendly and very helpful. This is the fastest and hassle free car buying experience for me. The dealership was fair and honest up front. They let us take are time in choosing a car and there was no sales pressure. I would definatly recomend them to a friend

klwait

11 de dic. de 2012

Mary was wonderful. She was really friendly and genuine from start to finish. Working with her didn't feel like working with your typical car salesman; she didn't pressure us and was just very pleasant to talk with.

gvthomas

10 de dic. de 2012

Lorena actually made a car buying experience fun. She was very profesional and I would hight reccommend her to anybody shopping to buy a new or used car.

Heydude

9 de dic. de 2012

I was looking at Lexus, Merecedes and Acura. The main reason for the purchase at Niello was the professional maner I was treated by all with lack of sales pressure but always willing to provide information when and if needed. My sales consultant Lorena Beightler was exceptional in your knowledge and her delivery of information. She is the main reason I chose this dealer. Exceptional service and delivery, looking forward to a long and lasting relationship for future needs

vganga7471

6 de dic. de 2012

There was a issue with my trading process and it looks like the my credit union didn't played active role and it cause serious misunderstandings between me and the Niello Acura.Elizabeth Garcia took the lead on the issue and explained me what happened behind the the trade in process and took care of the issue. Thanks to her and who ever worked on the issue. I would recommend this dealership to a friend.

JanetPeake

5 de dic. de 2012

Denise was the greatest. Very professional and experienced and knows her cars! Also very friendly and not pushy. I was buying the car with and for my daughter and I was pleased to have her go through such a pleasant experience.

BMMiller

1 de dic. de 2012

When looking for a new or used vehicle, look no further than Niello Dealerships. A friend recommended we check their website for a quality used car and as it turned out they were right. If you find something you like, dont bother with emailing through the site. Go in and see the sales team, there is no pressure and the vehicle will be as nice as it appears online.We went to Niello Acura and were immediately greeted by Chris Knutsen, Sales Consultant and Mary Alouf, Sales Advisor. They showed us the vehicle we saw online and gave us time alone to look it over. After viewing it they answered all our questions and at no point did they try to persuade us to buy it. We reached an agreement on the purchase and followed up with a test drive; it drove as nice as it appeared. Upon returning to the dealership, we were served bottled waters and coffee and they had us in and out in no time. The best part was Mary and Chris treated us like we were purchasing a new luxury vehicle.These days there are plenty of dealerships to purchase a car but very few with quality service.It has been two weeks since our purchase from Niello and Marys follow up been great. Thanks, Barry

LaurieC1

30 de nov. de 2012

We had a great buying experience at Niello Acura - would recommend highly to everyone! Mary & Chris were so nice to work with & really knowledgeable about the vehicle.

egunning

24 de nov. de 2012

My experience at Niello Acura was outstanding! Kevin was so amazing, causing the least amount of stress for us while we purchased our new 2013 Acura ILX. He catered to our needs of the exact color (interior, and exterior) as well as making sure we were always happy and satisfied. Kevin always kept us laughing with numerous amounts of jokes and making us feel more like friends, than just another customer. This was the second car that my dad purchased from Niello Acura and again, was not disappointed with the great customer service. We both had a wonderful experience with Kevin at Neillo and would recommend him to anyone looking into buying a new or used Acura.

Lois Bower

15 de nov. de 2012

Denise Velez was professional, helpful and went out of her way to be certain we haD ALL OUR QUESTIONS AND CONCERNS ADDRESSED. The swalership is so far away that Denise drove the car and delivered it to us.

jennco

7 de nov. de 2012

Kevin made my first car buying experience a fantastic one. He really put the extra effort in to make sure that I was taken care of. I would (and have) recommended others go to the dealership and ask for Kevin because I know that they will be taken care of. It was a fun, relaxed, and memorable experience.

candy02

7 de nov. de 2012

The customer service I received while there was understanding. He listened to what I wanted and took the time to help me find it. He was not pushy and saying things just to be saying it. It was a very pleasant and smooth transaction. I would truly recommend Kevin and this dealership to others.

warlocc

6 de nov. de 2012

This review is based on my experience in sales.If you're planning to purchase a car from this dealership, Chris Knutson is the guy to talk to. Very friendly, welcoming, and no pressuring or pushing you. Customer satisfaction guaranteed. You can learn a lot about the car as well when going through his test drives. Very informative indeed. I strongly recommend Chris. Of course don't be fooled by the greedy lies and deceitful gimmick of a car salesman, but this guy you can trust. He'll surely bust your bugs.

kcurry416

3 de nov. de 2012

Chris was awesome to work with. He provided great information regarding the right car for me after test driving various models. He utilized his knowledge of the product to steer me in the right direction.

juanitascl

31 de oct. de 2012

After having completed extensive research on multiple SUV options, we visited Niello Acura to test drive the Acura MDX. We met with Chris Padilla, who addressed all of our questions -- He was extremely thorough in his responses and very professional. We negotiated a positive deal with Niello Acura and felt that Chris approached the process with full transparency and integrity. The purchase process with Niello was one of the most positive in our history of car acquisitions. Kudos to both Chris Padilla and Elizabeth Garcia for their tremendous commitment to delivering a positive customer experience. We look forward to many years of driving our 2012 Acura MDX and continuing our relationship with Niello Acura.

aglanzer

28 de oct. de 2012

Chris was great! Very friendly and low pressure. I actually felt more pressure from my husband than Chris. We told him what we were looking for and why and he recommended the car we bought. I'm very happy with my purchase. Brian was efficient and friendly as well. He explained things so that we could understand them and even came back and found us to mention another option that would save on our interest rate - which was well worth it!

theadrianjames

27 de oct. de 2012

Recently, I had the pleasure to work with some of the friendliest and coolest staff I've ever met at a car dealership. I spoke with Chris briefly over the phone before coming in and when I got there, we got straight to business. No pushy sales tactics or any hassles or games, everyone at Niello gets the job done and they rock! I think I was in and out in 4 hours (I already knew what kind of car I wanted). Big thanks to Chris, Elizabeth and Colby for making my first car buying experience amazing! I would definitely recommend this dealership to anyone.

je_ryan

25 de oct. de 2012

I must say that buying my Acura RDX was the best thing I ever did. The vehicle was at the top of my price range but it's been worth every penny. Chris is an awesome salesman, knowledgeable, and friendly. He stays in touch, checks how things are going, and has offered to help re-train me on any of the vehicle systems if needed. Definitely a business card I'll keep handy.

Jennbobzien

24 de oct. de 2012

I have personal purchased 2 vehicles from Niello Acura & have had the pleasure of working with Chris Knutson both times. This was by far the best & hassle free experience I've had. I've bought several cars from different dealerships & I would rate this one & Chris # 1. Chris is an honest, caring, genuine & humble guy that goes above & beyond to help his customers. After the purchase of your vehicle, Chris continues to stay in contact & make sure your vehicle fits your needs & that you are completely satisfied. Not only have a purchased cars from Niello but I have them serviced there as well. They are very informative of any issues with your vehicle & work as quickly & efficiently as the can. Jeff Cullivan, the service consultant is an awesome guy that goes out of his way to meet your expectations. I highly recommend this dealership from the experiences I've had with them.

rramsamooj

24 de oct. de 2012

Chris Knutson was great!!! We did the deal by email. It was fair as exactly the terms I wanted. I went in and was out in less than 1 hour. After sales service has been excellent

kekilyn

24 de oct. de 2012

Unlike Elk Grove Acura where their Internet Sales Assoc. provided me with one offer and then told me they couldn't help me, really, Gary Riley kept running back and forth until I got exactly what I wanted. The staff is so down to earth, knowledgeable, courteous, and made this probably the most relaxed car buying experience I have ever had. I drive from South of Elk Grove to Niello Acura just to get my car serviced instead of going to Elk Grove Acura which is only 10 minutes way because my car and myself are treated with respect and dignity and they don't treat me like I'm unimportant.

20147TypeS

24 de oct. de 2012

I bought the car from Niello since they were the only one that had a certified car in color combo I wanted and condition with acceptable miles. All the ones I found were in poor shape and I had been looking for over a year. Gary and the team made a purchase across 2500 miles seem like we were across the desk from each other. This purchase was less hassle than some of the local ones I made. The car was purchased physically sight unseen or test driven but between Gary and another employee in internet department sent me well over 60 pics. There were 2 surprises when it was delivered, the dirty front seat and passenger rear door etching but the car met my expectations. When the battery died the team stood up and reimbursed me the cost of new battery...WHO DOES THAT?? No one anymore not the least a dealer 2500miles away. Brought car to friends shop for detail and clear bra and he walked around and around and couldnt believe how clean it was, his sister bought one from Carmax with 10k more miles and condition wasnt even close. So while I paid a bit more I got what I paid for and they got me an incredible interest rate with my challenging history, so was a win win situation. I cant say I will need to use Niello again but they will be the first place if I am looking for a unique car and color combo.Thanks guys, keep up the good work!

Jess2221

23 de oct. de 2012

I went into Acura prepared to be ambushed and overwhelmed by sales people but that was not the case at all! My experience was the exact opposite! I wasn't hurried into doing something I didn't want to or pressured in anyway. I actually enjoyed my time there and will be going through Chris Padilla in my future purchases

kswenson

23 de oct. de 2012

Had a great lease experience on my 3rd TL Acura Lease. Gary and Elizabeth were both great to work with and very professional. I would recommend Niello to others looking to lease or buy Car.

rharha1

22 de oct. de 2012

My husband and I drove from Antioch to check out a used TSX that we saw on line. When we arrived we were warmly greeted by Aaron, he took us out for a few test drives and was very knowledgeable about the car. My husband and I went to lunch and when we came back the car was ready to go. We could'nt ask for much more.

DouglasFB

21 de oct. de 2012

I purchased a new TL from Niello Acura in August. The salesperson I worked with, Kevin Powell, made the entire experience a pleasure. I found Kevin to be extremely knowledgeable about the safety features of the TL, which were very important to me, and how it compared to competitors' models. Kevin offered very competive pricing and financing, and never put any pressure on me.I would definitely recommend Kevin Powell and Niello Acura if you are considering buying a new Acura.

juliehuppert

20 de oct. de 2012

I had the most amazing experience purchasing my new car at Niello. I really wanted a black TL, and they did not have one on the lot. Kevin searched all over Norcal to find one for me. He had it brought up to the dealership the same day. Kevin and the entire team, from the sales manager, to finance, to service were all outstanding. Thank you for my beautiful new car and for making it so much fun!

sean_amber

19 de oct. de 2012

I appriciate the no pressure sales my wife and I were very relaxed during all negations. Finance was very patient and xeplained all parts of finance clearly.Service was outstanding when we needed a few minor corrections made on the car, We love our Acura MDX, if and when we buy or trade in our next car we will definetly be back.

tomstanford

19 de oct. de 2012

I recently purchased a pre-owned 2012 Acura TL from Marc Sutherland and I was very pleased with the entire experience. Marc was helpful and knew everything I wanted to know about the various cars I looked into at the dealership. There was no high pressure, just someone helping me figure out what was going to be best for my needs and desires. I think he is a real pro. Best car purchasing experience Ive ever had.

senqi1

10 de oct. de 2012

I first heard about this dealer from eBay, when they listed a certified-preowned car that I was looking for. Then I emailed Gary asking for detailed information. He always gave me replies quickly to addressed my questions. Elizabeth in the Finance Department is most helpful in preparing documents for me to register the car in Maryland. She always sent mails overnight, even included reply envelope with overnight postage. This is the first time I bought a car online without seeing it first. I was a little anxious at the beginning. But it turned out to be a great experience.

happymere

5 de oct. de 2012

I purchased a used 2005 Acura RL almost 8 months ago from this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of me. It is hard to find this level of customer service at most businesses today. Keep up the good work, Niello!

Aseebach

21 de sep. de 2012

I have had many dealership experiences that were an absolute nightmare and the team at Acura made leasing a new car by far the best experience ever!!! They are wonderful and I can't wait toDo more business with them in the future :)

stephenie.wilhoite

9 de sep. de 2012

We went to the dealership to look at cars. Our salesman Paul did not pressure us at all. He let us knows all of our options with different models and years. He was patient with our decision making process. He told us up front what we would be Looking at with all the extras that could go along with a sale. The finance manager, Elizabeth kept with the same tone of the sale, explaining everything and even keeping the kids entertained as well. We left the dealership with what we wanted, a price we were comfortable with and an overall feeling of satisfaction with the whole process. We would recommend the dealership to others!

Eddie

8 de sep. de 2012

The service at this dealership is awesome! No pressure, no waiting, no issues! Chris Knutson and the staff at Niello Acura is customer service #1. EA

TSXJENN

7 de sep. de 2012

From the minute I walked on to the dealership, Aaron greeted me with a friendly smile. He was easy to deal with and answered all my questions I had. That day I was not going to buy, but his follow up and eagerness to help me into the exact car I wanted made me come back the next day to buy my new Acura from Aaron! I appreciated everything him and my finance guy did for me, this will not be my last Acura.

jtaylor3997

7 de sep. de 2012

Aaron was great to work with...he answered all of my questions and promptly followed up with me to ensure that all my needs were met. He was very communicative and provided me with answers while I was going through the research process. A big THANK YOU to Aaron for helping me! I love my new car!!!

lmottet

7 de sep. de 2012

We haven't bought a new car in 8 years. Technology has changed so much in that amount of time!I was sold on the RDX by it's ability to make me feel safe at the wheel. Thank you to Chris Knutson for taking the time on the test drive, to really make me understand how great this car is compared to the other competitors. I was sold and did buy my dream car.However, there are so many commands if you get the "technology package", that you need to have a class! Chris really encouraged me to call him up and set up a time to meet with him and go over all the (buttons). I took him up on it and spent (the first 1 hour) in my new car going over the commands that were the most important to me.I went home that day knowing that I had made the best decision ever! Chris was very patient and knowledgeble about all of the car's capabilities. I will probably be back to get another tutor session if I have other questions, and I have no problem calling Chris up again. He is very open to instruction, and I feel--really wants me to know the car! He is not just a "salesman", but a "serviceman" as well.

jayheber

5 de sep. de 2012

I went to Niello to just 'check off' on the ILX and was really on my way to Hyundai to buy a new Veloster - sporty and wanted the 38 mpg for new commute, however after 2 visits at Hyundai (roseville) I found the staff was really horrible - arrogant and not helpful... I met mike at Niello and my experience with Mike was so polar opposite and positive that i stayed and kept looking at the ILX. Mike and the entire Niello atmosphere was so different than others i had experienced i was shocked to be honest. No gimmicks, no games, no pressure - really refreshing. My finance guy Brian was equally as easy and nice to work with as well. My experience was beyond expectations and the reason i stayed at Niello and paid a bit more to buy the ILX - which i love and am very happy about. I have heard good things about this dealership, but now i can say i have experienced the difference. Great job Niello - unique car buying experience that breaks all the stereotypes.

SuaEri

28 de ago. de 2012

I recently purchased my Acura Tsx from this Niello Acura and am very happy with it and pleased with the professionalism and exceptional service I experienced while working with Paul Patillo. Paul was very patience as I asked a million questions and spent some time making my decision. He was very attentive and made me feel comfortable every step of the way. Thank you Paul and Niello Acura!

barrya

22 de ago. de 2012

I found Denise to be very knowledgeable about the product she was selling. I also liked the fact that she listened to the customer as to what his priorities were and tried to match me with my needs. I also want to say that Jeff in the service department put me in touch with Denise when I was actually thinking of changing brands with this purchase. I mentioned off the cuff that I was thinking about a new car and he took charge and put me in touch immediately with Denise, who did a great job! This is my second MDX in a row. I have been a satisfied customer and look forward to enjoying my new car.

tgreene

22 de ago. de 2012

From the initial sales, dealing with Aaron and Brian, to the outstanding service, dealing with Mike and Chris, our experience has been fantastic. This is our first Acura (TXS Wagon), and I believe that it will not be our last. We would gladly return to Acura Roseville for sales, and will continue to return for its excellent service.

jmhitchcock

21 de ago. de 2012

I recently purchased a new 2012 MDX/Tech package form Niello Acura in Sacramento. I had the pleasure of working with Chris Knutson, their sales rep. I found Chris demeanor very friendly and he is very knowledgeable about the product and very enthusiastic in teaching me all the various available functional of the MDX. Having this knowledge made my driving much more enjoyable. In all my years of purchasing vehicles this was by far the best experience I've had. It was a pleasure doing business with Christ and I would not hesitate to recommend him and Niello Acura to my friends.Regards,John

rena kinney

10 de ago. de 2012

CHRIS WAS A GREAT SALES PERSON. HE WAS NOT PUSHY AND ANSWERED ALL OF OUR QUESTION. MY NIECE PURCHASED A CAR FROM NIELLO ACURA AND RECOMMENED THAT I TAKE A TRIP TO SACRAMENTO TO CHECK OUT THE ACURA. I DO NOT TRAVEL MUCH (NOT A CITY PERSON) BUT SHE CONVINCED ME TO MAKE THE TRIP. I WOULD RECOMMEND YOU DEALERSHIP AND CHRIS ANY DAY.THANKS AGAIN FOR HELPING ME WITH MY PURCHASE.

patricerose

10 de ago. de 2012

We had an incredible experience with Chris. He is not only knowledgeable, but so friendly and concerned, we felt very taken care of and listened to. We had an amazing test drive of the DMX and was very impressed with the car and the dealership.It was the BEST experience we have ever had when looking for a new car and we have purchased many.Thank you, Chris to being such an outstanding person and salesman.Patrice Butler

pongrp

31 de jul. de 2012

Aaron was professional and followed through promptly to answer all our questions. Additionally, he was extremely flexible; he altered his schedule to meet meet us, had the car delivered to our home and did all the paperwork in advance, so it would be easier for our schedule. Aaron understood our needs and expectations for the purchase and completed the process smoothly and without any surprises. We would recommend Aaron's service to anybody.

denny2323

29 de jul. de 2012

Good customer service. Good follow up. Thanks for the birthday wishes. The car has been great so far. The purchase process was easy and met my expectations. Thank you.

berniann

29 de jul. de 2012

This was my second experience purchasing a car from Niello. I was very much impressed with sales, finance, and service that have improved since last time.

tyoleary

27 de jul. de 2012

I was extremely please with my new car experience through Niello Acura. Aarron Peterson made the process so simple and stress free from beginning to end. I will definitly do business with them again.

DarralMartin

26 de jul. de 2012

We had a great experience working with Aaron Peterson. We wanted specific colors for the interior and exterior which were not easily found. We were also experiencing personal difficulties with the hospitalization of my 93 year old mother-in-law. Our availability was limited and Aaron worked around our availability to accommodate us. We appreciated his concern over our situation and his sensitivity. We would recommend Aaron as a great sales person to work with in purchasing a vehicle.

russellgodt

26 de jul. de 2012

All the personnel I have been in contact with at Niello have been friendly, helpful and have delivered on the subject service.I feel they are trying to find ways to save me money, rather than the opposite.

krissykgraves

26 de jul. de 2012

This was the easiest car-buying experience that I've ever had. Everyone was friendly, fun and helpful. I don't feel like I was being pressured to buy anything. Colby even gave me a homemade cookie while I was waiting. Tasty!

bill3300

22 de jul. de 2012

My wife and I had the best experience ever in purchasing our new 2013 Acura RDX from Niello Acura. The RDX is a complete new design for 2013 and the demand far exceeds the supply at all Acura dealers. Niello is the only dealer that had exactly what we wanted. We went in for a test drive one weekday evening and returned on a Sunday to negotiate a deal. I had done considerable research on the vehicle, availability and pricing. I explained from the beginning that we would NOT play games and go back and forth over pricing. They did exactly as we asked AND gave us a very good and fair price on both the new vehicle and the trade-in.Denise Velez was our salesperson and she worked very hard to get us a good deal and to expedite the process. She spent considerable time in going over all the features of the vehicle. She is an extremely knowledgeable and above all a very nice person. The entire process to include the document processing to delivery was GREAT!! Acura has come up with a WINNER for this vehicle and Niello Acura is to be commended on the friendliness and caring attitude of all their people.

Paul17

4 de jul. de 2012

We had the best experience ever buying this car. Kelvin was funny and very knowledgeable. He kept us talking about all kinds of things which helped a lot since the process to buy takes a long time.

sosamwonyi

3 de jul. de 2012

Denise Velez was awesome! She exemplifies the qualities most people would appreciate in a sales professional. She was very friendly, personable, down-to-earth, and honest. At this point, I would definitely recommend her to my friends and family. And, so far the used 2010 TSX I purchased is running pretty well, and I truly believe I received a fair deal. Denise could work anywhere in the car sales industry, because her professionalism and knowledge are very evident. This is what I look for in a salesperson, because it is very important that I be able to go back to the same person in the future and feel confident. Denise also stressed that she is always looking for repeat sales, and that if I have any problems at all with my car, I should feel free to call her. And, each time I have called her with questions, she has been very responsive and helpful. I have rarely experienced or heard of this type of excellent service in the past, especially involving used car sales. Although I have not had to purchase a used car before, I recommend Niello and Denise!I would also like to compliment the finance manager who kept the dealership open late that night to find the best possible deal and car for me. I am extremely happy so far. Thank you.Overall, I would rate my experience with Niello Acura as favorable. I have faith that their culture of excellent customer service will continue in the years to come. As of today, they did not disappoint me, especially in this tough economy. Hopefully when the economy starts to improve, I can return and feel confident that they are on my side.

cbrown5

26 de jun. de 2012

As exciting as it is to drive off the lot in a new vehicle, the negotiating involved in getting you to that point can be a headache. Not so at Niello Acura! I purchased a 2012 Acura MDX from Mike Birckett and I have to say I have never met anyone with as much dedication to customer satisfaction as Mike. If you are interested in a hassle free car buying experience with a sales person who will tell you that he will go the extra mile and actually do it, then definitely go see Mike. I purchased the car I wanted at the price I wanted and left the dealership 100% satisfied.

bill ralyea

18 de jun. de 2012

Once again Niello Acura comes thru!! This was my 3rd lease of an MDX and each time the staff was excellent. Kudos to Aaron for putting the deal together and making it so hassle free...

chaikinney

16 de jun. de 2012

I liked how they honored the ticket price in the car even though it was listed for more online. They provided us with as much time as we needed and was not pushy. This was a better experience then my first car purchase somewhere else a long time ago. Recently brought it in to have an i owe you repaired and they were also kind and helpful.

parissa

15 de jun. de 2012

We bought a 2012 Acura MDX from Aaron Peterson at Niello Acura and I couldn't be happier :) Aaron was wonderful. He was very helpful and professional and was very knowledgable about the car. He helped setup the blue tooth and other gadgets in the car for us. The entire car buying experience was great and I would HIGHLY recommend Niello Acura and Aaron Peterson and of course Acura MDX to anyone who is looking for a car!!!

kenching

6 de jun. de 2012

Niello Acura has all the qualities I look for in a new car dealer: modern up-to-date, well-lighted showroom, comfortable and clean customer lounge, multiple service advisors to reduce wait times, friendly, informative parts department, and a good, versatile inventory of new Acuras. The deal is fair. (No one is going to give away a hot, new product.) But what sets Niello Acura apart from other dealers is Denise Velez.Because my local Stockton Acura dealer was unable or unwilling to locate the car that I wanted, I did an Internet search for a 2013 Acura RDX AWD with Tech Pkg in a particular color combination. I called 5 dealers before contacting Niello Acura. And when I did, it was my good fortune to be connected with Denise Velez. Immediately we connected over the telephone. She knew her current inventory and what was coming in during the month of June. She told me that she had a car that I wanted arriving the first week in June, and invited me to come up and put my name on that car. I told her that I would consider it. To my amazement, she called me back within the hour and told me that the car I wanted was being unloaded off the truck as we spoke. It had arrived a week earlier than expected. We arranged to meet the next day.Denise called me the next morning. Her friendliness, enthusiasm and follow-up made up mind for me. I drove from Stockton to Sacramento that afternoon. She met my wife and me as we walked into the dealership, and immediately took us to the car, and out for a test drive. She was wonderful in explaining the many features of the RDX to us. She shepherded us through the purchase and has given us total support and follow through ever since. Denise is unique and simply wonderful!Elizabeth Garcia, Finance Manager, also deserves mention. She was friendly, low-key, efficient and knowledgable.

DustinHef

2 de jun. de 2012

I purchased my 2009 Acura TL on May 27th from Kevin Powell. Kevin was great. He treated me with respect and was very knowledgeable and a great change of pace from the sales guys I am used to from other dealerships. I was on a time crunch due to a birthday I was attending that day and Kevin worked extremely hard and fast (literally running from office to office) to make sure I was not late for the party. I appreciated him and Brian for speeding it up or me and when we couldn't finish he deal in time they let me take it as a loaner to show my family. They took care of me and Niello has been great following up with me. Now, everyone who compliments me on my new car I tell them to go see Kevin at Niello and get one just like it. Thanks Kevin

Cheryl4000

2 de may. de 2012

This was the second vehicle we purchased from Niello Acura. They are a class act and provide excellent service from sales and through many years of car maintenance. Kevin Powell is a pleasure to work with! Very caring and knowledgeable and zero pressure! I highly recommend Niello Acura and Kevin Powell!

audermist

14 de mar. de 2012

Most horrible car buying experience. They should learn to stop throwing their attitude around. I was asked to leave the dealership. I wont buy from them. most horrible experience of my life. they dont stick to their words. waste of time.

amlohma

13 de mar. de 2012

I worked with a very professional saleswoman (Denise), and my overall impression of Niello Acura is one of professionalism and class. I went there to look, not to purchase, and ended up purchasing anyway because I was so pleased with the team's approach to taking care of their customers. Very polished and professional experience all the way through from research, test drives, negotiation, and finance. Very pleased with both the Niello team and with the car I purchased. Class act.

WayneLJohnson

5 de mar. de 2012

I got the car I wanted. I got the price I wanted. I got the fiancing I wanted. I am very happy and recommend this dealer and product.

Boston127

19 de feb. de 2012

My husband and I were looking for a crossover SUV. We started out at Ford and Toyota in the Roseville auto mall. After wasting 4.5 hours of our life dealing with gimics and typical sales tactics we left. All we wanted to do was test drive a couple cars and find out their specials. Our last stop was Niello Acura, and we are sure glad it was. Not only did we get treated like adults, we received a level of service you would never come to expect during a car buying experience.Before we went down we spoke with Denise letting her know we were interested in a used MDX. When we walked in the door she immediately greeted us and had a list of available vehicles matching our needs and wants. We walked right out to the used car section, no walking in circles looking for cars, they were all right there. We found the perfect car that had everything we wanted within our budget. Of course, like everywhere else we wanted to drive it. While waiting for Denise to pull the car around the manager made a point to walk out of his office to talk to us about our daughter and we had a genuine conversation about our growing famlies. Since we had our 20 month old daughter with us, Denise took time for both my husband and I to not only drive the car seperately, but to show us several features along the way...no rush, she genuinely wanted us to learn everything about the car. She did this twice while me and my husband took turns entertaining our daughter.Once we finished the test drive she simply asked us what we would like to do. She gave me and my husband the space to discuss our day and evaluate what we wanted to do without hovering over our shoulder.Once we decided we loved the car and wanted to purchase it she said ok, let's get started. This was 8:00pm at night and the dealership was closed. We said we know your done for the night, we can come back. Denise said no way, we are here. In most cases you would think of course, they want to sell a car, but no, they were all there to walk us through the process including the store manager and finance manager.As for the negotiating back and forth, there was no need. Their used Acuras were priced so well that we didn't need to haggle over the price. I ran the blue book pricing on our choosen car and their price was lower than the blue book price, and that is not to mention it was a certified pre-owned.So, after getting everything squared away, financing approved (at 9:30pm at night) we were off to learn more about our car (there was someone ahead of us in finance). Denise again took her time showing us even more features. By the time we got into finance and got everything signed it was almost 11:30pm. I think we would have been done sooner, however we were trailing another couple. After all that and keeping everyone there so late we go to get into the new car to leave and my husband notices one of the head lights was out. They felt terrible!!! Of course they couldn't let us leave with the car (we were bummed), but they offered us a loaner first thing in the AM and would get the car fixed ASAP Monday.After all that we were sitting home on Sunday morning and received a call from Brian, the finance manager. He had good news for us, he said he did some more looking around with credit unions and found an even better rate for us. Not only that the credit union was offering a special interest rate for adding the inside and out protection package which even with that, lowered our payment. Keep in mind, we were done, papers signed and out the door. They went above and beyond to make sure we received the best deal. Incredible!!!Not only did we get a great car, for a great value, but we received service above and beyond our expectations. If you are looking for an Acura, I couldn't recommend a better dealer.

LAR

25 de ago. de 2011

I would recommend Niello Acura without reservation. I recently leased my third Acura from Niello and, just like the previous times, my experience could not have been better. Every person with whom I interacted - from the receptionist to the sales representative to the service technician to the manager - was pleasant and helpful. It is clear that customer service is the top priority. Staff followed up with me to make sure all my needs were met satisfactorily and they were diligent in addressing every issue. I have referred friends to Niello and at least two have subsequently purchased Acuras. I fully expect my next car to be from Niello Acura as well.

jarbios

25 de ago. de 2011

All of the personnel acted professionally and were very cordial. I enjoyed the experience in both sales and service and would recommend this dealership to anyone.

Thogott

23 de ago. de 2011

Boughtmy 2010 TSX from them in December 2010. Had a great customer service expirence, my salesperson was great as well as the finance and sales manager. No pressure, great deal. I highly reccomend Niello to all my friends and family.

Baxster

26 de jul. de 2009

Once you purchase your vehical good luck getting any help or service. Or even finding someone that cares to listen to you. I was treated well until I purchased the car, and then was treated very disrespectfully. I would not buy a car from them again.

dustin2471

28 de oct. de 2003

I had a major service with a belt replacement. The belts might have been overtightened? but I have very high mileage on my car (360,000 at the time of writting) regardless I snapped a belt on the way home (the A/C belt). I called the dealer and talked with Larry the service manager, he offered to have a technician drive 60 miles to my place of work the next morning to fix it, exceptional service. Turns out it was a bearing in the pulley that died this caused the belt to snap. Niello took care of the belt issue and let me use a loaner, everything was no charge. I am very happy with Niello Acura and am planning to buy a new TL from them in the spring.