Rod Leydig

3 de ago. de 2021

Thank you Glenn, for the quick response regarding our 2013 all electric Ford Focus. We brought the car in on Friday at 6:00pm and the issue was figured out and solution given to us by Monday. We would like to commend you on your excellent customer service and would also like to note that the car was washed, thanks! Glenn went above and beyond. Being in the retail business myself, it means a lot! Thank you Glenn and the staff for great service Thanks Rod & Jannine 🤓😊

greg lipari

15 de jul. de 2021

Glenn is the best. He is professional and very good with his skill set at the service center. Aways be patient because they are busy, but know they are professional at what they do. The issue I had with my fusion hybrid titanium was complicated and they had it figured out and my car was ready within two days.Thanks North Bay Ford

Gsmurf831

27 de ago. de 2021

Excellent service department. Very friendly, knowledgeable and professional. Service technician advised me of many options I would not have been aware of

Melissa Lausen

27 de jul. de 2021

I brought my car in yesterday for service and a recall. Upon picking it up I noticed greasy grime on the inside. I told the associate working there and he cleaned it off but made excuses for it being there. For example, "it's the end of the day" and "that's normal wear and tear." He did say next time to remind him of what happened and he have the interior cleaned. I appreciate his offer, I was really upset that my car was given back to me like this and that I was made to feel guilty that I wanted it cleaned. Update* I called yesterday 6/17/21 and left a message for Carmen. I'm waiting for a call back. Update* it's been over a month now and not one manager has returned my call. The customer service at this Ford location is terrible. I'm going to reach out to corporate now for help with this matter. Please don't waste your time and hard earned money on this service center!

Jim Furlong

29 de may. de 2021

I stopped into the North Bay Ford dealership’s service dept in the afternoon at the beginning of this week . Was not sure when the manufacture suggested the first oil change / overall service for my 2020 F150 that we purchased last year ? I was greeted warmly , and the service advisor shared .. yes, there is no actual amount of miles written within the Manuel for this service anymore . This is all base on the type of usage , meaning the dash light just comes on. I am one of those guys who likes the every 5,000 miles service . They said just bring it in , we will have it for about 1.5 hours .. no appointment necessary!! Really ? Well I brought my little dog , we were there before 8:00 AM and sure enough we’re leaving at 9:30 Everyone was great to work with .. the service report is very thorough.. See you in another 5,000 miles ! Jim