Isaac Pineda

9 de nov. de 2016

Wonderful experience. The sales person and team was great. They work with my budget

Ralph Mestre

8 de nov. de 2016

Ms. Parker went above and beyond to make sure that my Fusion got an oil change "works" on a very busy Saturday.

Michael Evans

7 de nov. de 2016

TD and Brad were both great. They both had great attitudes and were very helpful.

Dann Funk

7 de nov. de 2016

Charles was great as always!!!!! I know that I can always trust his advise on what my car needs.

Kevin Odell

4 de nov. de 2016

Very impressive and satisfying. Wait time while my car was being worked on was only an hour, and the waiting room is comfortable, and the snack bar with coffee was a nice feature.

Rick

4 de nov. de 2016

Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs. Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok. So after sitting in the drive for a bit, I gave up and left. I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival. Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing.

Vincent Merrill

3 de nov. de 2016

Great service. Staff were extremely polite and accommodating. I was in and out quickly and was very satisfied with the service.

Donald Bizzell

3 de nov. de 2016

Quick and fast oil change and tire rotation. Service Representative recommended second free oil change instead of paying for it.

Charles Viele

31 de oct. de 2016

Wonderful experience as always, so glad I switched from Sam pack wanna be ford in carrollton. Customer for life, Charles.

SHIRLEY THOMAS

29 de oct. de 2016

MY VISIT WAS IN A WONDERFUL FACILITY, WITH FRIENDLY EMPLOYEES. THE WORK WAS PERFECT.

Crystal

29 de oct. de 2016

I spent no more than 2 hours at the dealership. The process was smooth and easy, no pressure at all.

Judy Laporte

28 de oct. de 2016

We had an awesome experience in buying the Fusion for our daughter. The whole Ford Central team helped us keep the car a surprise for our daughter. The look on her face when we told her the car was hers was priceless. Thanks for everything!

Christy Miller

21 de oct. de 2016

My daughter's 2014 Focus needed the transmission looked at and she was finally able to live without it for a few days so we left it with John and Jim. The car did need repairs and they called to keep me informed about the work / progress and had the car totally fixed, spotlessly clean and ready to go in under 2 days. Plus they did a check of hoses and tires and all the regular stuff so I feel good about having her on the road. Thanks! Good job!

Joel Holyoak

19 de oct. de 2016

Easy oil change and tires rotation...alittle confusion as the third party appointment team did not show us coming but smooth transaction with Russell..., assistant service managers help. Will continue to work with Russell in the future...good relationship

Mark Roberson

17 de oct. de 2016

I was impressed with the ease of buying, shopped around and NC Ford gave me the best price, no haggling and great customer service

Kelly Connors

15 de oct. de 2016

Everyone was so nice and helpful! Todd has been my salesman for my last 3 cars and he is one of the best!

Lauryl Bakke

13 de oct. de 2016

very fast and friendly service. when leasing my car they were very helpful and make the process quick and easy.

Fredrick Jackson

11 de oct. de 2016

I love it and had a great salesman.The explorer is just what I wanted and the right color I was looking for.

Casey Teague

11 de oct. de 2016

thanks to Norm Heinz in Sales and Juan Mata in Service.

Rachel Martin

11 de oct. de 2016

Very polite and informative. The wait when pulling in takes to long on Saturday

Sarah Morrison

11 de oct. de 2016

Best dealership I've been to in the entire state of Texas.

"RONC"

10 de oct. de 2016

Great! The experience was Exceptional. Much better than I had expected. I was totally pleased.

Debbie Clark- Lawrence

8 de oct. de 2016

My salesman JAMES Smith is the best in town. He is open honest and don't lie to you. Like other dealers ships or sales man he don't pressure you. I test my sexy blue 2016 5.0 Mustang I fell in love. I knew I would get approve. Let me say this. I was upside down trading my 2015 Mustang but my finance Advisor manager. Mr. I. LAWRRE. WAS THE BEST. great attitude family man. Customer service excellent funny keep you laughing. He made sure that I chose the most important things with my new vehicle. Gap. And a warranty. Thank you Ford Dealership in giving me a chance go there they will work with you I promise. Ask for Mr.James Smith.

Catherine Weigel

7 de oct. de 2016

The service went exactly as we wanted and the communication from our service representative was A+. We had our car back, washed and completely ready in less than 24 hours.

Donald Ables

6 de oct. de 2016

Very smooth process. Easy process. Will return to dealership for future service.

Courtney Goss

5 de oct. de 2016

Great job. .

Anita Baker

4 de oct. de 2016

Quick and courteous service. Comfortable waiting room. Hot coffee and cold bottled water. Pleasant, cheerful staff.

Greg Mclaughlin

3 de oct. de 2016

Very Good James did a great job, Thanks for the service

Ben K

3 de oct. de 2016

Had my F150 repaired here. Great service and facility. Will be returning for future service. Gave 4 stars on quality only because I had to return to get additional work done for the problem.

Larry Proctor

30 de sep. de 2016

I have purchased 5 cars from North Central Ford. That should say enough.

Kathy Marr

30 de sep. de 2016

Wonderful! My wife was getting read to go on a long trip to Oklahoma (Tulsa) for a conference about our son's medical condition. This conference and your vehicle carried them and my daughter safely and we did the check just prior to them going! Thank you for fitting us in!

Grady Judd

30 de sep. de 2016

Todd Mays was excellent to deal with. Todd is a great rep for your company.

Nathan Blakey

30 de sep. de 2016

Awesome customer service. Todd Mayes and the finance team really went the extra mile in finding us the best vehicle for a great price. We have bought several cars from North Central Ford and recommend it to everyone we know due to our great experiences there.

Austin Houpt

30 de sep. de 2016

Waited while i had my truck aligned and coolant additive checked and was out within an 1.5 hrs. Pricilla Parker always takes care of me!

Martin Nordeen

28 de sep. de 2016

Takes soooo long for an oil change, I waited 3 hours.

Rosie Perez

28 de sep. de 2016

I had an excellent experience getting my Ford F-150 serviced at the Dealership except for the fact that I encountered an experience with the cashier girl!

Samuel Mcgarrity

28 de sep. de 2016

The process was pretty painless, had some issues with my vehicle and the staff and management quickly resolved all my issues

Jennifer Walter

27 de sep. de 2016

Roy was fantastic. He kept me updated on the progress and got me a rental until my car was repaired.

Tiffany Long

27 de sep. de 2016

Service repair and customer service have always been great!

Steve Cummins

26 de sep. de 2016

AWESOME! FIVE STARS, HATS OFF TO YOU! THANK YOU FOR THE CONTINUED SERVICE MY SERVICE ADVISER IS CHARLES SCHREIBER THE BEST SERVICE ADVISER

William Galesburg

24 de sep. de 2016

I will never go back to a dealer, specifically this dealer, unless it's fit for a recall, as their labor costs are exorbitant. The final bill was more than twice the initial estimate and they even tried to charge me full price for an oil change even when I provided the oil and filter. And, there's a dent directly above the fuel door, where a repair was made to the fuel door hinge. When I do go to this particular dealer, I'm always monumentally disappointed. Their track record sucks, as I've been there 5 times in a row for a repair they couldn't ever make.

Ted McIntosh

24 de sep. de 2016

North Central ford is #1 for all of the above referenced questions!

hyper-miler

23 de sep. de 2016

After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, mileage and a reasonable price. It was for our anniversary since my wife enjoy traveling by car at our age. Got pre-approved from my bank. Had an expensive, independent pre-purchase inspection, checking body, mechanical and all options working. Then verified the vehicle was not disqualified for the factory warranty and had free maintenance for the remainder of the warranty with my local new luxury car dealer. Agreed to purchase the vehicle and to send me the purchase order and copy of title for the pre-approved loan. Was asked to wait one more day by the sales rep because after so many days and no serious buyers, the price would drop. Got an auto-notice the next day the price dropped $500. Sales rep called and let me know they sold the car the night before, just a few hours after we last spoke. My One Sonic Experience was a waste of time and money not to be repeated.

Judy Terry

23 de sep. de 2016

Charles in the service department was so helpful. He made the experience less painful. Willing to go out of his way to make sure I was taken care of. Thank you Charles.

Albert Wynn

22 de sep. de 2016

Charles S. was excellent, he got the job done in rapid order.

Gail Brown

19 de sep. de 2016

As always, our service was finished timely and with a smile. We are always confident of excellent vehicle maintenance. Gail Brown

Kristi Boyd

19 de sep. de 2016

Wonderful experience. Matt and Don were both very professional, helpful and personable.

Cecil Fannon

15 de sep. de 2016

It was a pleasant experience. Both Lance and our loan officer were polite, knowledgable and professional. We have purchased several vehicles from North Central Ford before and plan to continue.

Jacqueline Morgan

14 de sep. de 2016

My 2014 Escape needed an oil change, which was done within the estimated time frame. The driver's side window did not automatically close and Charles fixed it by resetting it. Originally I thought it would be a service issue and would take a day to fit. Charles fixed it within 15 seconds! He also did not just hand me the bill - he escorted me to the cashier and waited till the payment was completed. Nice man.

Ruth Brower

14 de sep. de 2016

Joe D. was very respectful of my time and super efficient. He was very well versed on the features of the Ford Fusion and with wonderful patience answered all my questions.

Alex Pogostin

13 de sep. de 2016

The reason I purchase Ford's from North Central Ford is because of Ronnie Ralph (Assistant Service Manager). As a customer you want to trust who is working on your car. I trust that what ever Ronnie tells me about my car is true and correct and needs to be done.

Robert Wykes

9 de sep. de 2016

It took a while for me to find the right car, but North Central Ford's sales person was more than patient. He kept coming back to me with possible purchases, and finally one took. The Ford Edge has good performance, and very good looks to boot.

Kirby Chadwell

7 de sep. de 2016

I bought my current car there and have it serviced there as well

Dana Schafer

6 de sep. de 2016

Came in for the works package so can only assume it was done correctly, but also had an issue with the center console lid latch not staying latched and popping up all the time while I am driving. The service guy that helped me had the guys look at it even though I didn't have an appointment for that and let me know that they had ordered some parts and would let me know when they came in. So was very impressed and happy that he did this extra service for me and will definitely be back. Was the first time I have been to this place for service and will be back.

Aaron

4 de sep. de 2016

We love this dealership, they make us feel like we are part of the family

Carl Strawn

3 de sep. de 2016

Roy did a great job in keeping his word when my vehicle work would be done & he was right on the money. Great working with Roy. This is why no other dealership touches my vehicles. Thanks for all you do.

Toby Smith

1 de sep. de 2016

Service was completed promptly and despite issue with price on website that was incorrect , price was honored.

Gregory Hoag

1 de sep. de 2016

Everything was fine, except for the amount of time it took to repair my vehicle. Three weeks is far too long for a vehicle I had only two months.

Deborah Maxwell

1 de sep. de 2016

Tom Nazar (Sales) and Doug Miller (Sales Manager) were excellent to work with. I don't purchase vehicles often so they made this experience pretty painless. I would definitely recommend both of these gentlemen to anyone wanting to be taken care of while purchasing a new vehicle!

Ronald Molnar

31 de ago. de 2016

I have taken my Ford Flex in every 5 thousand miles for an oil change and general check up and each time I have been very satisfied with my service and Jim Ayo my service advisor. My total visits as of this date were 6 times and each time I have been very happy and I would recommend both the service area and my advisor Jim.

David C

31 de ago. de 2016

My experience with North Central Ford was completely different right from the start from any other new-car buying experience I've ever had.When I walked in the door, I was greeted, and I told the salesperson that I wanted a test drive. During the test drive, the salesperson didn't say a word unless answering a question I asked, and I can't tell you how much I appreciated that! Normally, a salesperson will be yammering on the whole time telling you about features, trying to sell you the car, and/or asking your opinion about this and that; when I test drive a car, I just want to listen to the car and experience the drive without any distractions, and the salesperson let me do exactly that without me even having to ask.I'd done my homework on pricing before I got to the dealership, so I was also pleasantly surprised when they provided me with their Sonic price up front without any haggling. It was even lower than the special "Ford Partner X-plan" discounted pricing I get through my employer, and I could tell it was a very competitive price; I didn't even counter because I thought it was such a fair price.I didn't purchase that day because I wanted to check if a friend wanted to buy my potential trade-in from me. I briefly met with the sales manager who immediately understood my reason, and there was no pressure or additional sales tactics to keep me from walking out the door. I did call back later that day to say that I wanted to purchase the vehicle we discussed mainly because of my experience at the dealership so far.During the paperwork process, some dealer add-ons were presented to me by the salesperson. In this case, none of them appealed to me, so I declined, but there was no pressure or attempt to talk me into them.Likewise, during the final signing process with the finance manager presented extended warranties and other protection options, but there was no hard sale tactics like I've experienced at other dealerships. He made some recommendations based on my inputs, but he accepted my decision cheerfully without any additional pressure.In summary, my experience was very relaxed and enjoyable with no pressure, no haggling, no cheesy sales talk, and no hard sale tactics from the salesperson, the sales manager, or the finance manager. I would absolutely recommend North Central Ford to friends and family or anyone interested in purchasing a Ford vehicle.

Dan Parvin

31 de ago. de 2016

Fair and professional Service Team. Russell Huffman was my Service Rep and he did a very good job,Wait time was minimal for a Saturday morning appointment.

Chancellor Page

31 de ago. de 2016

Everything was so easy, from test driving the car to discussing and negotiating terms. Sean was great, authentic, easy to talk to, and made the experience enjoyable. And I love my new mustang! Best decision I've made about a car.

Karen Mills

29 de ago. de 2016

Russell handled my service and he was a pro from start to the cashiers desk. He knew his business and the repairs were completed earlier than I expected.

Ryan Roberts

29 de ago. de 2016

My first time using your service. I love that the courtesy wash gave me back a clean trulck. This has always been a problem with other dealers !

Candice Jennings

29 de ago. de 2016

I have a couple of vehicles serviced at North Central Ford. I have been pleased with the service.

James and Patricia Settle

29 de ago. de 2016

Lane was wonderful!Knowledgeable, very relaxed experience. He is not a mature sales person, but handled himself in the same way. I told him I was so glad he answered when we called.I would recommend North Central Ford, and Lane to any of my friends and family!

Beverley Bratcher

28 de ago. de 2016

Very fast & efficient! Had tire replaced under warranty.

Alfred Zech

27 de ago. de 2016

Satisfactory job for the service and information provided provided

Jacolby Clark

26 de ago. de 2016

Great experience, but my convertible top has a leak that no one mentioned. thanks ford...

Anthony Woubishet

25 de ago. de 2016

John was very helpful. I came in for an oil change, but also ended up with a needed brake job. He also let me know about a recall issue for the van.

Jonathan Lasley

23 de ago. de 2016

I worked with Melvin Anderson and he was great, very helpful. I went to three other dealerships and this was by far the best experience

Gary Kinsey

22 de ago. de 2016

The kept me informed daily on the progress. And they fixed the problem and it works great.

Tabitha Burroughs

22 de ago. de 2016

Jim Ayo was a big help he even fixed a problem on my vehicle before my appointment time.

William Currie

22 de ago. de 2016

quick efficient covered by warranty. what else can you ask?

Aaron Pina

22 de ago. de 2016

Very well pleased.. Help us in every way.. They could..

VanMcguff

21 de ago. de 2016

We purchased our new Ford Expedition from Chris Martin at North Central Ford and the purchase process was an excellent experience. It was in internet purchase and did almost everything online. My wife is handicapped and we need to remove the adaptive devices and although Chris said the dealership could do that I wanted to take it home and remove them which he said was fine. We returned the next Saturday and picked up the car with out any problems. We absolutely love our new Expedition. This is our 5th one since we purchased our first one in 1998.

happy customer

18 de ago. de 2016

I have oil change for my car, great service. They always be helpful

Nathan Blakey

17 de ago. de 2016

This is the second fantastic experience I have had in the past 6 months with North Central Ford. Todd Mayes and the finance team are the best that I have encountered. They went the extra mile with working with me in finding the best possible deal with finance options and an even better model vehicle than I had thought would be possible. I am extremely pleased with my experience and will continue using North Central Ford for my future purchases. SincerelyNathan Blakey

Yvonne Robinson

15 de ago. de 2016

Always great service, good customer service, very convenient!

Lance Huston

15 de ago. de 2016

I had a great experience with North Central Ford. Brad Cook did an excellent job in helping me get the truck I wanted all through phone calls, text, and email. He went above and beyond in helping me out! The only thing I had to ask for was, "Is this the lowest interest rate you can get me?" Once I asked that the finance team got another 1% off. I'd say be a little more proactive in finding the best rate, but overall this team still took great care of me with professionalism and provided a friendly atmosphere! Great team at North Central Ford!

Phyllis Newman

14 de ago. de 2016

Jim was very helpful and saw that I was taken care of immediately. He even followed up after I picked up my vehicle to see that it was running fine with no issues. I appreciated the assistance with the pick up and returning service to my home. Great Service Gentlemen.

Cheryl Watkins

13 de ago. de 2016

Quick, friendly staff, loved the nice car wash service. One recommendation I would share is reviewing the car with owner after inspection to let the customer know the "health" and status of vehicle after doing the oil change package check.

Donald Mcguire

13 de ago. de 2016

Lane, Chris, Nino, and others were very helpful, polite, and courteous. They made the purchase of my new vehicle as easy as I can imagine.

Gary Miller

12 de ago. de 2016

A/C stopped working and was repaired. Jim Ayo, my service rep was particularly very helpful.

Cynthia Preis

11 de ago. de 2016

Appointment was easily made online and work was done while I waited, including installing a recall item. Car was washed (nice surprise) and I'm a happy camper. As always.

Chris Manthey

11 de ago. de 2016

Consistent as always! Parents bought a 2000 Ford Expedition from North Central, and I've been using it for the past 8 years. Minor repairs here and there, and I take it to North Central for 90% of the work done on the truck. It has about 175,000 miles on it and could easily last another 20-30k.

Lark's new ride

11 de ago. de 2016

I have purchased my last 3 vehicles from North Central Ford - they always go above and beyond for me

Eric Prince

10 de ago. de 2016

John was professional and courteous, the car was repaired on time. Great job.

Stephen Gent

8 de ago. de 2016

We decided to purchase a 2015 F150. Several dealerships had the exact model that we wanted but North Central Ford had the color. We arrived at our appointment time but the sales person was not there. A lady offered to show us the truck while we waited for the sales person that we originally came to see. We didn't really have any loyalty to any person in particular, I had gone in the Saturday before and took someones card. Anyway, we went for a test drive. Felicia went with us. She was very pleasant and in the nicest way possible asked if there was a possibility that we would buy the truck today or were we still researching. I respected that approach because it didn't feel like we were being pressured to buy. Once we got to the negotiation stage of the purchase we were a little disappointed that the starting price they came to us with was not the advertised price. I figured that was just the procedure and after a few trips to the sales managers office we were able to get the price we wanted, as well as the price we wanted for our trade in. Not one time did we feel pressured or any of the stress that can occur in the typical car purchase. The finance manager was wonderful. He was able to reduce the interest rate even further. If I had any complaints it would be that I wish we could have been shown more of the features with the truck however a storm was about to blow in. Also, our payment was supposed to start 45 days after the sale but instead it was submitted with the first payment being due in 30 days. These are minor picky things in my opinion, not enough to change my mind about this particular dealership. My wife and I were very pleased with our experience at North Central Ford and we would definitely recommend Felicia to our friends and family.

Dianette Griffin

7 de ago. de 2016

Great job every time I come in. The place is clean and everyone seem to enjoy there job, I love to talk and everyone I have encounter doesn't mind. Thanks you North Central Ford.

Annette Vineyard

4 de ago. de 2016

I have dealt with NORTH CENTRAL FORD Fleet Dept. for over 30 years, first as Fleet Manager for my Company, and then as a customer. They ALWAYS get a 5-Star Rating with me!! AV

Christopher Smith

4 de ago. de 2016

The car was ready as promised. John was excellent in informing us of cost, estimated repair time and follow up.

Dee Crump

4 de ago. de 2016

One Service Rep didn't act like he even wanted to be there. I asked for an estimate and it was left off when my car was ready. Service Rep had to go back and research what the est. cost would be. Received the cost - verbally. I just felt think it should of been put on paper???

Kathleen Fair

3 de ago. de 2016

Very impressive, Our salesman Norm Heinz was amazing! He never made us feel rushed or pressured and took so much extra time to make sure we knew about all of the things our new Explorer could do. Everything went so smoothly. it was a positive experience in all aspects for both my husband and myself.

Kelly Bardeau

2 de ago. de 2016

James Ayo turned an unpleasant experience into a positive one. After poor service from another associate, James went above and beyond to ensure that my experience was pleasant and took care of my issue. I will continue to schedule service with James in the future as I know that he will handle accordingly. He truly represents North Central Ford with outstanding customer service. Thank you Jim!!

EQ

2 de ago. de 2016

Great people. Easy to deal with, and show care and professionalism.

Jose Gutierrez

1 de ago. de 2016

It was a little backed up in the morning when I went to drop off my car. Some of the bays were being blocked and I ended up getting skipped over by two other customers. The service agent who helped me out was fantastic and stopped to let me know I would be helped soon. I let me know I was on a time crunch and I had been skipped, so he took of care of the situation. Jim was also fantastic, he gave me a run down on everything with the car after service was done and scheduled me in for this wednesday to get my car updated with some transmission software. Great Service in the end, can't always blame the guys working when a service agent doesn't show up to work. Thank you everyone.

Evelyn Dorsey

1 de ago. de 2016

I had a great experience. All work was done well and in a timely manner. The staff was personable and professional.

Bobbi Harris

31 de jul. de 2016

Great job. Liked that we were called every step of the way on progress of repairs

Mary Hargrave

31 de jul. de 2016

Awesome service. Great people to work with. Everyone is very polite and professional.

Ann Mcgovern

30 de jul. de 2016

I came in early for an oil change because I was going out of town for several weeks and wanted to be sure all was right with the car. It was noted that I would need to have new brakes when I came back as they had warn down quite a bit. I spoke with Jim Ayo about my trip and we decided to go ahead with the brakes now as I was going to the mountains. I was glad that he had recommended this as we were in some really difficult weather conditions in addition to the steep mountain roads. We were able to navigate these with confidence as a result of having had this taken care of before we left. Thanks Jim.

Farrukh Ghouri

30 de jul. de 2016

I have had a very positive experience with north centralford service. The service advisor John Whitmire has always been very very helpful. While I'm sure the other members of the service team are also great, I would definitely recommend dealing with John!

Alex Ocampo

29 de jul. de 2016

Roy Coleman was fantastic and made me feel right at home at this service center. I will definitely return because of him.

Jose Hinojosa

29 de jul. de 2016

James Aro took care of my car. He did an amaizing job. I can tell you really have improved the level of service

Janet Cavazos

29 de jul. de 2016

Treated very courteously, up front about everything.

Gary Townsend

29 de jul. de 2016

Tom Nazar and the other staff was great and treated me like a valued customer. He walked me through the process quickly and my truck was ready before we finished the paper work. No pressure and very easy to work with.

Mitch Gray

29 de jul. de 2016

repairs completed quicker than was anticipated. xxxxxxxxxxxxxxxxxxx

Maxine Woodhouse

26 de jul. de 2016

I was highly impressed with the level of service that I received from this dealership. They were courteous, PROMPT and I even received a courtesy wash. This is now going to be my home dealership for all of my service needs.

Brian Gele

26 de jul. de 2016

Warranty work (driver's airbag) was completed well ahead of schedule and to my satisfaction - great job North Central Ford. You've earned a repeat customer in this new transplant to the Metroplex.

Joe Bravo

26 de jul. de 2016

They had just the vehicle we were looking for and the entire staff was courteous and helpful. Their customer service will definitely be the reason we come back.

Irritated Mariner

25 de jul. de 2016

Was given the diagnostic results for my car, took them somewhere else because I couldn't afford their quoted cost. Found out my problem could be fixed in 10 minutes and for $5. Nothing NCF said was wrong, was wrong. I am very disappointed, and could have spent a large amount of money unecessarily.

James L. Golden, consumer

24 de jul. de 2016

I was very satisfied with the service of my 2007 Ford Escape. The services was done in a timely and professionalmatter and will return in the future for other service as needed.

Danna Taylor

24 de jul. de 2016

I called Ronnie and let him know I had an issue. We scheduled a time for me to drop off my car, and it was ready sooner than expected. Thank you so much!

Richard

23 de jul. de 2016

This is my fourth truck purchased from North Central. Jackson Bridges has become a true friend over the time we have spent in buying my trucks.

Lawrence Wainer

23 de jul. de 2016

Excellent sales experience with true professionals Sam Rimpel and Jackson Bridges.

David Hain

23 de jul. de 2016

I needed a cargo van and Lane Morgan got me the van I needed. Stayed until sunset on Saturday,June 11th, 2016. Way past time to go home, but he stayed and got the paperwork done and hadme driving away in my brand new Ford Transit 250 high roof by 9 pm. The vehicle has performedflawlessly.

Neil Agnes

22 de jul. de 2016

Excellent service. Earlier than expected, and a clean car. Service attendant was excellent, and very helpful.

Christopher Sherrod

22 de jul. de 2016

Jackson Bridges has been selling cars to my family members for years because he is a professional with integrity. We always know if he recommends a vehicle or not, his word is gold. The paperwork was easy and the financial department was as quick as they could be. Car was shiny and waiting. Will recommend.

William Degenhardt

21 de jul. de 2016

Had air conditioner work done. So far so good with regard to the repairs done.

Art Gionta

21 de jul. de 2016

Everyone was professional and helpful... The service advisor James Ayo was thorough and outstanding to deal with. The parts department (I think his name was Keith) was very helpful and the Service Director Gary Davis always takes time to make sure I am satisfied. North Central Ford Service Department is a class operation!!!!Art Gionta

Virgie Tello

21 de jul. de 2016

Since I purchased my Hyundai Sante Fe- I have been coming to N Central l Ford Dealership off Campbell in Richardson to get my Vehicle serviced. I have so far brought my car in for service (3) Times and all (3) times my experience was NOT so great!! Yesterday's experience however topped it all, so needless to say I will take my Car to be serviced at the FORD dealership in Plano , TX where I live from here on out. (3) Strikes you are out! The Service Dept is lacking in CUSTOMER SERVICE skills- Not All the staff but there are some that either should not be in that part of the business or they are new perhaps and need to learn the Skills of true Customer Service. THANKS TO RUSSELL in the Service Dept he saved the day and assisted me, after I was so rudely told by another young gentlemen Rep that he coudnt help me because he was going home now and that he didn't know why I was sent down to him for assistance.* (Wow , that's a great Way to win Repeat Business- BE RUDE to the Customer!!) I Told the Service Manager Gary Davis what happened as well. Also my Vehicle was the Very last Car they did on yesterday, the Service Dept closed at 7a and I was still there at 7p waiting for my car to be completed. And was initially told they would give me a courtesy Wash - which didn't happen either because they were short handed, but on my receipt it was noted that I had one even though I did not. Russell offered for me to come back next day, but told him I had t go out of town today for a funeral and would just go by Car wash.But needless to say I drove away not feeling completely satisfied, and was just glad to get out of that place. They say the guy who was rude is new but still that I s no excuse, But instead should be trained how to interact and talk to Customers, I felt truly disrespected and like my business didn't count! I am in the CUSTOMER SERVICE FIELD at the Bank I work for and the first rule of thumb is to make every customer is a repeat customer-and Greet them with a smile. That so called New guy was ONLY too happy to let me know that he had to go home and couldn't help me and ddint nbother to say well let me go get soneoen else to help you if he couldn't. Needless to say Russell heard him say that to me, and told me to cme to his desk area and that he would help me, SO Really Russell saved the day. However , I will not be bringing my car back there- too many other FORD Dealerships out there that may know how to really Treat a CUSTOMER. Customer Service does not stop once you buy a vehicle -its just the start to even more business possibilities.

James Roberts

20 de jul. de 2016

I brought my F150 in to get the 4 wheel drive looked at. They changed my transfer case under warinty and my truck is driving great now.

Jerry Jones

20 de jul. de 2016

I called to schedule an appointment for repairs I was given I day and time to report. Upon visiting the dealership I was told the apartment was just to see a service writer I would have to return it another time and make an appointment to get repairs. I came back five days later and the car was kept for two days because the dealership didn't have the parts.

Jay Hill

20 de jul. de 2016

The experience turned out great! I have cold AC in my 2015 Fiesta ST! Thanks John!

John Duewall

20 de jul. de 2016

Ford expedition had oil change and safety check. Outstanding service, was able to get in and out in very reasonable time, appreciate the friendly service of Mr. Coleman.

Christopher Morris

20 de jul. de 2016

Great folks at North Central Ford! I've enjoyed dealing with everyone there.

Kathy Peterson

19 de jul. de 2016

It was a recall job, no charge. Great work! John was professional and kept me informed during this process.

Jack Hight

19 de jul. de 2016

Car was serviced and returned in less time than expected.

Nicky Morgan

19 de jul. de 2016

I was hit by another car 3 weeks ago, My 2013 Mustang GT Premium was Totaled. It was my dream to always own one, and now that dream was gone. I knew I wanted another one so I started reseaching the internet, and found North Central Ford prices were really good, So I E-mailed Michelle Larson and we worked out pricing and financing that would work within my budget. Everyone was very nice and helpful. Thank You for making my new 2016 Mustang GT/ California Special my dream come true again. Thank You.

Brenda

19 de jul. de 2016

I made an online appointment and was not able to get my car fully serviced as expected since their techs leave at 5PM and their online service does not take that into account when allowing for customers to set appointments up at 5PM. A complimentary car wash was not provided at the end of the service. I had to request a new separate appointment to complete my service. I called this time to get an appointment. I received a reminder email the day before about my appointment but when I arrived at the dealership service center the agent could not find my appointment. They took my car but was very disappointed at the internal miscommunication. I believe them not finding my scheduled appointment made them push me back and not service my car until the next day. They kept my car all day Monday and they did not even look at it. I have been without a car during this preliminary diagnostic.

Stephen Ray

19 de jul. de 2016

I worked with John Whitmire . He was very professional . He wanted my experience to be the best. He answered all of my questions. This was a Ford air bag recall. Everything was excellent. Thank You!

Amy Travis

18 de jul. de 2016

Please see my first review.. It expressed my opinion well.

Aveis Milus

18 de jul. de 2016

My experience was wonderful during my recent visit for a oil change. The staff was friendly and very helpful to my needs at this time.

Harlan Adams

18 de jul. de 2016

Very good. Excellent in fact! Found the right truck.

Lynne Peters

17 de jul. de 2016

I received a call asking me to come in earlier to make sure my car would be ready in one day. They offered me a ride back to my apartment and then to the dealership to pick up my car. Everyone was friendly and explained everything that was happening.

Danny Knight

16 de jul. de 2016

Came in to get my truck serviced. Was greeted promptly and friendly. Was well satisfied with everything

Anthony Funderburg

16 de jul. de 2016

Everything went great! This was my second visit here and I am very happy with both experiences!

Ryan Banks

16 de jul. de 2016

They took care of my service needs and washed my car afterwards! They provided spectacular service!

R Javier

15 de jul. de 2016

Service on my 2012 Fusion Sport for oil and coolant change went well.

Deborah Cannon

15 de jul. de 2016

It was very pleasant and profitable! Personnel was helpful, and fast service too!

April Whitaker

15 de jul. de 2016

Great experience!! I got the car that I wanted, in the color that I wanted at a price that I can afford!!

Mary Healy

15 de jul. de 2016

Very nice customer service. Kept me well informed.

Heidi Hancock

15 de jul. de 2016

Had to take car in for a mandatory recall. The car was ready when promised.

Steffanie Splawn

14 de jul. de 2016

Received service on my 2011 Ford Fusion. Everything is functioning as it should now and Priscilla went above and beyond to keep in contact with me and keep me up to date with the status of the completion of my repairs. She's great.

James Terry

14 de jul. de 2016

I discussed a possible problem with the fuel filler, a possible leak- the car is still under warranty- and was told I would have to leave the car all day. Didn't used to be this way at North Central Ford.

Michael Perrine

14 de jul. de 2016

Everything was perfect. I really appreciate the hours of operation, with regards to my work schedule. I treat my F150 "Lariat" with special attention; and feel North Central Ford Service people did so as well!!!

RichardsonNear

13 de jul. de 2016

Service advisors aren't attentive to the customer. No interaction and avoided the customer in the service center.

Ethan Jenkins

13 de jul. de 2016

The wife and I had a wonderful experience with Joe buying our new Escape. Thanks for having knowledgeable, kind, and quick service that exceeded our expectations and made the car buying experience enjoyable. We did have a better time with Finance last time we purchase. The most recent finance guy wasn't very outgoing, but that may have been due to the chicken that was served. Which brings me to my only issue was being delayed with the car purchase because Chicken Express got delivered. It is beyond awesome for a company to provide lunch to their employees but not very awesome having me wait while you guys are eating chicken. I know employees don't get free chicken every day but I don't get a new car everyday either and new cars buy employees chicken. So at least offer my family and I some chicken if you are going to be holding up my car purchase eating chicken and forcing me to order Jimmy Johns... Joe did amazing and we love the new car! We love the new dealership too!! it was my only complaint last time was the dealership felt outdated so amazing work spending money into building a better dealership that gives us the wow factor. It was great seeing Michael too! You got a wonderful staff!

Ian Robinson

13 de jul. de 2016

I bought my truck here and have had all service completed here. each and every experience has been as great as it should be when you have invested money in a vehicle. sales staff was very open and honest; no shuffle shell games, no gimmicks. I have worked with a handful of their service staff between dropping it off for oil changes and picking up and each and every person was always pleasant and helpful. There nothing I can think of that would better improve their way of business from a customer perspective. Thank you, NCF.

Alvie Oneal

12 de jul. de 2016

Service advisor was knowledgable and courteous. There were couple of add ons, but they were needed.

Jerry

12 de jul. de 2016

I took my 2013 Mustang in for transmission service and have a whining noise checked out in the rear differential. The staff was friendly and helpful. They determined the cause of the noise and rebuilt the differential under warranty.

Henry Garvin

12 de jul. de 2016

staff is always very helpful. Jim Aya is the best. the new facility looks great

Leroy Howe

11 de jul. de 2016

This was our first time to lease rather than purchase a vehicle. Our sales rep, Kevin, listened well to our questions, patiently guided us through our options, and exhibited throughout a strong desire to help us find the car that would best meet our needs. Working with him was from start to finish a joy. He represents North Central Ford with the highest level of customer-orientedness and effectiveness. The Fusion SE is made to order for us.

Jimmy Beach

11 de jul. de 2016

Russell Huffman handled the service on my F150 and did just fine.

Kara Gardner

10 de jul. de 2016

Jim Ayo is always courtesy and professional. Thank you.

Todd Magee

9 de jul. de 2016

I started a year ago with a call and continues to get feed back from Time to time. Had a good experience with a guy in the accounting room. Nino was his name and his attitude help me stay and finish. I drove a truck and thought I was making the deal when the sales guy said he would hold it but when I got back they tried to sell me another one. I can just say that had a good experience with Nino and Kevin. Thanks for the help and I hope service is good when needed. At this point I will be doing business in the future.

Jose Mendoza

9 de jul. de 2016

Very clean place. Nice waiting area. Very professional and friendly staff. Everyone is so helpful. Also

Dennis Weaver

8 de jul. de 2016

My oil change was fast and my service adviser was very professional and friendly.

Alexandra Williams

8 de jul. de 2016

My experience was good. The Service Manager did a good job and was very nice. I got my car back within a few days and my car has had no problems so far.

Regina Hargrove

8 de jul. de 2016

Great Service! Michael was very informative and made the process very easy.

JENNIFER JOHNSON

8 de jul. de 2016

It was very busy, and very hectic when I brought my car. I was pointed in the direction of the advisor assigned to me when I scheduled my appointment. She was very busy, and made it a point to let me know just that. I moved out of the way, and waited at another desk. A few minutes later, someone came by and asked if I needed help, and sent me to someone who could assist me. The gentleman was very nice, and took care of what checking me in, and getting my car to the back. The waiting room was nice, and having wi-fi available was a plus. My only concern is that the refrigerator was full of bottled water, and not one of them was cold. Once my car was finished, the assigned service advisor came to get me, and took me to the counter. My car looked good from the wash, and drove great after my oil change. However; my antenna was not placed back onto my car. I did not initially know what t was, but it was left on the front passenger seat, and it was not until I noticed other cars that I realized what it could have been. I had to drive back up to the dealership to have it put back on.

Vernell Trigg Jr

8 de jul. de 2016

Roy did a great job and attended to my needs. I had a concern about my brakes and was made assure that my brakes were ok.

Laurence Lee

8 de jul. de 2016

Brought my Expedition in for service late in the afternoon. Russell Huffman got my vehicle queued up, part ordered for a minor repair, and The Works and the repair taken care of early the next morning. All of this and a wash job - the truck looked new.

Catherine Donahue

7 de jul. de 2016

The only problem I had was that no one notified me when my car was ready. I was still waiting after 2 hours so I went looking for the serviceman. My car was finished and parked outside the service area.

Calvin Galliano

7 de jul. de 2016

Pracilla, my service representative, is always exceptional. Service on time, every time. Have had great service at other Ford Dealers and poor service at one other that I have done business with. No one better than her.

Richard Carroll

7 de jul. de 2016

You have been my service place over several F-150's. Service has always been excellent.Here is the story. In about 2003 with 37,500 miles on my F-150 the transmission went bad.I called my service man Charles Schreiber, he said cost about 2,400 for a new one. I saidugh. Let me check the local transmission shop as I just paid $1,700 for one in a van.Charles says wait and let me make a few phone calls. He calls back and says bring it on up here,we'll replace it for $400. - never asked why/how or what.On my next routine serviceI asked, did I just pay the labor, Charles said no we just gave you an extended warrenty. I'm still in love with y'all!!

David Willis

6 de jul. de 2016

DISAPPOINTED IN THE CONFUSION OF WHAT IS BEING DELIVERED WHEN. THOUGHT THE NAV SYSTEM WAS BEING INSTALLED FROM DISCUSSION WITH BRAD AND JOSH, AND GOT HOME TO FIND OUT IT WAS NOT INSTALLED YET, AND NO ONE HAS PROVIDED A FIRM DATE FOR DELIVERY AND INSTALLATION. STILL WAITING. 07/06/16

Melissa Ray

6 de jul. de 2016

I have a 2016 Ford Escape and love everything about it. From my salesman to the service dept. everyone has been helpful, knowledgeable and friendly. I would recommend North Central Ford to anyone.

Gary Delcambre

6 de jul. de 2016

service advisor John provided timely updates. I asked how to disable the gear locking when power was off. The manual was not clear. He took me to tech. who demonstrated the process.

Megan Thompson

6 de jul. de 2016

We bought 2016 ford focus and turned around and bought a 2016 ford explore xlt

Vernita Frost

5 de jul. de 2016

I have two fords I bring in for service. I had two techs on that Sat morning, the tech for my Focus provided good customer service for the oil change and the 27 point inspection. The tech for my Taurus was rushing me and was less interested in hearing my issue with my car. The glass guy was more interested in finding chips in my windshield. I am not sure the 27 point inspection was done since my windshield wipers should have failed and on the sheet you gave me they were fine. I knew I needed new ones when I came in and was surprised you did not point that out. Anyway, I went to Auto Zone and got new ones.

Valued Customer

5 de jul. de 2016

James was a wonderful, attentive, salesman. After shopping several Ford dealerships and having been in the car business as a salesperson and a finance manager in my past life, I wanted to do business with the person who didn't mind earning mine. James made the buying process seamless and his managers supporting him were just as helpful and willing to go above and beyond what the other local dealerships did. I felt completely satisfied with my experience before we came in to sign the paperwork, but James really closed to deal when he drove from the dealership to help us change the tire on our trade that blew out on the side of the highway on our way in to meet with the finance manager. He helped make a scary and dangerous situation painless and he didn't hesitate to come help us to safety. Thank you for your service, professionalism, and attitude. You can get a Ford anywhere, but you can't get the same service and experience that James provided at just any Ford dealership.

Jeffrey Livaudais

4 de jul. de 2016

The experience of purchasing my truck to the routine maintenance has been efficient, work is done correctly and the people there are friendly and professional.

Scott McDowell

4 de jul. de 2016

I called to see if Norm Heinz was at the dealer. I have not had to buy a new car in the last 13 years, and the previous 2 I purchased at North Central Ford from Norm.I knew what I wanted and Norm gave me the features and benefits of each package and I took his advice and Moved up to the 401A on the Explorer Sport. I was frustrated that I had 2 fill out 2 Credit apps and Norm saw this and helped with the Second one since I was all ready approved by ford. Other than that, Norm and my Finance Mansger were great. In Fact their Sonic pricing was better than my X plan. Pricing , so I was happy with the deal I received.

David Savage

4 de jul. de 2016

Service was great. Wait time was short. Staff was very helpful.

Orlando Mireles

2 de jul. de 2016

Very good service experience, nice and professional people.

Doyle Patton

1 de jul. de 2016

Quality Service in the buying process, and swift completion of the transaction.

Mark Montgomery

1 de jul. de 2016

The staff, was very courteous, the service was perfect!!!!

Harold Johnson

1 de jul. de 2016

Jim Ayo is always great. He is professional and courteous and answers every question I have. The service is done quickly so I can be on my way.

Arnel Smith

1 de jul. de 2016

2016 Escape. Service very good and we are very impressed with Felicia Smothers our sales rep. She is always very helpful. We have purchased several Escapes from her.

Bryan Booker

30 de jun. de 2016

Roy did a great job to make sure I was taken care of.

Louis Marshall

29 de jun. de 2016

outstanding as always employs state of art dealership

Thomas

29 de jun. de 2016

My service advisor Roy was fantastic. I was a bit disappointed in the expense of what I had done as the price I was quoted by my insurance company to do the job was about 1/2. Thanks Roy for making it a good experience anyway. While I may not have work done by the dealership again without getting a price from a few other sources Roy was extremely helpful and attentive to my needs.

Mary Amburgey

29 de jun. de 2016

Great experience, enjoyed dealing with Brad Cook. He is very pleasant, efficient, enjoyable and knowledgeable.

Kevin Wambsganz

29 de jun. de 2016

Great service, my car was serviced in a timely manner with great helpful attitudes from Ford staff.

Marcus Dove

29 de jun. de 2016

My name is Marcus Dove. This was my first ford vehicle. I have bought 3 new cars in the past and this by far has to be the best car buying expireance I have ever had. Todd Mayes represented this dealership with class and dignity. After testing a few cars. Todd and his bother took the time out to sit a speak with me about my situation. I was looking to trade my 2015 Durango. I would be upside down and be carrying a lot of negative equaity. Todd and his brother Sat with me and weighed my options. Todd and his brother asked if I would like to lease the vehicle to pay off the negative equity and start fresh after the lease term was up? An option I hadn't even considered. Shortly after I was convinced that this was the best option. After being offered top dollar for my trade and a un believable low interest rate, this was a offer I couldn't refuse. These two gentlemen made me feel like part of the ford family instantly. Thank you guys!

Dave Owen

29 de jun. de 2016

I leased a 2017 Ford Escape with the excellent help of Michelle Larson. I would not have leased the car without her help. I had negative equity in my trade in vehicle and Michelle clear explained all of my options and guided me to the right decision. Michelle also was always available when I called and visited the showroom. She took all the time I needed to explain all of the new features and benefits the 2017 Escape offers. I am very happy with my lease and will use Michelle again for future dealings with North Central Ford.

Martin Kralik

28 de jun. de 2016

I brought my 2015 F150 in for 2 services -1. Change oil and check out brakes. Both services were 'fixed' great!2. Brought the vehicle in for complete detail - when I got it back discovered the top of the cab had not been treated/polished. Brought the vehicle back and Roy Coleman had it redone to my satisfaction. THANKS! MK

Jeff Ford

28 de jun. de 2016

I have a 2011 F-250 6.7 liter diesel. I was in for an oil change, exhaust fluid fill up, and antifreeze check. I showed up and was quickly attended to. I was told it would take an hour and fifteen minutes. It took exactly that. I was expecting maybe two hours but they were on time. I will be visiting again for the next oil change.

Monica Houk

28 de jun. de 2016

I was shopping for a new vehicle and the salesman that helped me was the absolute best!

Clarence Burris

28 de jun. de 2016

Roy coleman did a excellent job on the service on my vehicle and I'm very satisfield

Leon Nesbitt

28 de jun. de 2016

Thank you for the beautiful wash job! I had to return Monday. Low pressure tires indicator light came on again. You found a small nail which was causing a slow leak

Sarah L. Clark

28 de jun. de 2016

Tom Nazar was the salesman who assisted me in leasing my 2016 Ford Fusion. He was very polite, helpful, and above all, respectful of what I wanted. I have been to many dealerships trying to find what I wanted and always left feeling disappointed. I finally found a salesman at North Central Ford that made me feel heard. Tom listened to what I wanted in a vehicle and did not push me on anything I didn't. Very, very pleased with the overall experience and especially the fantastic customer service and salesmanship! I will be recommending NC Ford and Tom to my friends and family.

Beth Knox

28 de jun. de 2016

Since you asked, let me tell you about my Ford F 150 King Ranch Crew Cab. My Ford truck is great, I love it, best truck on the road. My Ford drives like a dream through rough highway construction zones with absolute ease. My truck is safe, solid, secure, comfortable and most important, it is dependable offering me many creature comforts. I change the oil on time every time. I trust Jim Ayo and I trust the work at North Central Service Department, it is what keeps my truck safe, dependable and on the road. My other Ford truck is a 1997 F150 standard trans with 450,000 miles which is still on the road. Ford trucks are the best.

Paul Watson

27 de jun. de 2016

Was the best experience of the 6 area dealers I visited. They were Honda, Nissan, Ford.

Nancy Simmons

27 de jun. de 2016

I was in to have transmission warrenty work and an oil change on my 2012 Ford Focus. My service was excellent and everyone w as very kind and helpful. My agent or adjuster was Roy Coleman.

Shannon Maxwell

27 de jun. de 2016

Pleasurable experience since day one of me figuring out which car I wanted. Easy to get appointments and to get in for anything I need. I drive 35 minutes to go this location for everything that I need due to the customer service. Jawad Mansour (Joe) is the best!!

James Cantrell

25 de jun. de 2016

Service was great as usual. Staff was helpful. Service was provided in a timely manner without any hitches.

Luke Parks

24 de jun. de 2016

Repair was quick. James Ayo kept me informed throughout the process

Yvonne Robinson

24 de jun. de 2016

I always receive outstanding customer service and great service from the technicians. I will inevitably purchase my next vehicle from North Central Ford. The location, service and people have proven to be the place to go.Thanks,Rene Robinson

Loretta Manning

24 de jun. de 2016

Service was top notch and the car has performed better than ever.

Ashley Jones

24 de jun. de 2016

This is my third vehicle I've purchased from North Central Ford. All three vehicles Ford Fusions. My last purchase several years ago wasn't the best experience for several reasons. It had mostly to do with the financing dept., and other factors. I swore I would never go back to thier dealership but when I found myself in the market for another vehicle I decided to give them another chance and I'm so glad I did! I couldn't have found a lower price anywhere. I know without a doubt I got a great deal. I purchased a 2015 Certified Pre-owned Ford Fusion SE and I love it! Everyone I spoke to was professional, friendly, and very knowledgeable. There was absolutely no sales pitch but just honest sales people doing their jobs and providing me with helpful information. The whole process was pleasant and I drove away knowing I made a smart purchase. I would definitely recommend North Central Ford to family and friends!

William Burr

23 de jun. de 2016

Good complete service. Knowledgeable service tech, great facilities

Stella Lyons

23 de jun. de 2016

Priscilla was helpful and I didn't have to wait to pickup my vehicle. You guys are the best and I'm glad I chose to buy my car with ford. I'm looking to trade to get an edge.

Daniel Smith

22 de jun. de 2016

After selling the ranch I needed a smaller vehicle than a long bed pickup truck. Tom Nazar helped me find a used vehicle that is easily parkable in the city but still rough enough for the wilderness, plus has some cool options that I didn't know I couldn't live without. Thanks North Central Ford!!

Patricia Jones

22 de jun. de 2016

I was waiting on another service rep with whom I made the appointment. He was busy with another customer. I mention to an employee that I was really in a hurry to be on time for my hair appointment at 1 pm & that unexpected traffic in Dallas (unexpected traffic in Dallas...my bad) put me behind my schedule. Soon Jim came over to take care if me instead. I so appreciated that! He took my info, got my car in the "que" & when I told him about about possibly being late to my next appointment- took the time to walk with me to see if the driver for the courtesy ride was ready & available. The driver was & I took advantage of that ride. I arrived at my appointment only 2 minutes late! That was great!Then when I received a follow up call, today, about how my service went- I shared that I inadvertently left my receipt at the cashier's office. While I was on the phone with Jim, he emailed me a copy right there and then! That is service I will return for!Roy Coleman has taken excellent customer care of us through the years & when I neglected to ask for him yesterday while making my reservation, it is GREAT to know that there are other great reps to take care of my needs. Good job, Jim! Thank you for the team at North Central Ford!

Dianette Griffin

22 de jun. de 2016

I always enjoy coming to ford. The staff is wonderful. They my not remember my name, but they remember my face. The staff stop and talk with me every time. One even help bring my grand baby car seat in. This is my second car with the company and I hope this is my family for life. It all started when in 2014 I lived in Wilmet, Texas and work in Richardson,Texas. My car broke and I was in a desperate meed of a car. My mom and I came to North Central Ford looking for a certain tpye of car, but it was more than I had. So we looked around and one started the process with a car that was nice not what I really wanted, but had to continue on the next day. I did have a car so I work from my job to the deal ship. Once Josh heard about what was going on with my car situation he was determine to get me a car. Long story short I go a car and the one I really wanted. Thanks North Central Ford

Esteban Loya

22 de jun. de 2016

It was the best experience ive had when buying a car. The finance manager steve was great, he was quick and nice.

Jere Luigs

22 de jun. de 2016

Your service department is always awesome. I wouldn't go anywhere else and tell my friends to go there as well.

Bob Crouch

21 de jun. de 2016

My oil change went well, until my truck sat in the oil change bay, finished, for 20-30 minutes while I sat in the lounge waiting for it, due to an employee "ice cream social", that apparently halted all service work.

Adrienne Brown

21 de jun. de 2016

Everyone was very nice and extremely helpful. I was called every step of the process being update on the status of my vehicle. Thank you!!!

Sebrena Bohnsack

21 de jun. de 2016

Service advisor went above and beyond to assist me.

K. McClellan

20 de jun. de 2016

If you are in need of a used or new vehicle you must visit Michael Nye at North Central Ford in Richardson. He was patience, knowledgeable, and listened to me when I told him the type of vehicle I was looking for. Once I decided on a vehicle I was sent to financing. There I was greeted by Mr. Logan. He took care of me. He explained every detail to make sure I understood my options. I would like to thank the both for them for excellent customer service.

George Moyer

20 de jun. de 2016

Customer Service Rep was awesome in explaining all the details to me so that decision making was very simple. Thank you and will see you in 5000 miles.

Ross

20 de jun. de 2016

Just took care of me and my needs in a very efficient way!

Brenden Gilbert

20 de jun. de 2016

I bought a 2016 Ford Explorer Limited and the people were awesome especially Mike Melendez and Doug Miller. THANK YOU for working with me :)

Rudolf Siegesmund

19 de jun. de 2016

I came in for an oil change and an inspection to be performed while I waited. The service was performed in a timely manner and the staff was helpful.

Darell Imke

17 de jun. de 2016

The service manager was very nice and helpful about noting special instructions to be relayed to the service personnel. The waiting area was really nice and comfortable.

Carlton Peterson

17 de jun. de 2016

The air conditioner work like new when we got it back. It took a little longer to repair than we had hoped as it is our only car. Your washing and cleaning the Expedition after the repair was like frosting on a cake. Thanks !!!

Ira Cozby

17 de jun. de 2016

Staff was helpful, friendly, and personable. There were no high pressure sales tactics. I appreciated the follow up communications before and after the sale. Very customer friendly!

Mark Hill

16 de jun. de 2016

Priscilla was great. ( I probably misspelled her name). The only thing is that when I went to pickup my car, it was ready to go but parked it in the middle of about six other cars, so I was stuck until some of the service advisors saw me and then scrambled to move it. I was stuck about an additional 10 minutes. In those 10 minutes I saw about 6 technicians look at me and keep walking.Not that big of a deal, but customer service needs to be great throughout all levels in the organization. Ya'll are still a lot better than Sam Packs Ford (All Locations)

Natalia Navarro

15 de jun. de 2016

All were very helpful, though the service itself did take quite a long time.

Jamie Hogan

15 de jun. de 2016

Everything was great! Appreciate all the excellent people who work in the service center

Valery Kohut

15 de jun. de 2016

I have a 2011 Ford Fusion and we have been having a problem with the battery. We brought it in for a replacement last Friday late in the afternoon and were in and out in about one hour. Very pleased with the quickness and efficiency particularly since we did not have an appointment.

H. Blanks

14 de jun. de 2016

Excellent experience. Ronnie Ralph was very helpful, everything was accomplished and on time.

Marty B.

14 de jun. de 2016

This is not my first visit to North Central Ford. This is where I prefer to always have my cars serviced because of the efficient service I have always received in the past. Jim and his assistant were extremely polite and service on my car was completed very quickly and efficiently. I would highly recommend their service to any member of my family or any of my friends. I did not purchase this car from North Central Ford but am definitely considering purchasing my next car from them because of the excellent service I have received on my current car.

Lawanna Warmbrodt

13 de jun. de 2016

Always attentive to my vehicles needs and I almost always heed their recommendations. Courteous and a great place to wait for your vehicle repairs!

Yi-chun Kao

13 de jun. de 2016

Really good experience. The staff was very nice to me. Entire process is fast and smooth. I didnt spend too much time at there.

Pauletta Shutts

13 de jun. de 2016

Oil change/tire rotation on my 2015 Escape while I waited in lounge. My appointment was 12:15 and I arrived at 12:00. A very busy day, full of cars. It took 1-1/2 hrs to be complete.

Royla Gossett

12 de jun. de 2016

Our car was ready sooner that expected. That was a nice surprise.

Michael A. Brown

11 de jun. de 2016

Always special when I come there. Will always use North Central Ford.

Donald Ables

11 de jun. de 2016

Had oil changed and rotation. Faster than expected service.

Alan Vavrus

10 de jun. de 2016

The staff of the service department and sales department were great. I recently had my vehicle serviced and the vehicle was ready when promised.

Arthur Hartman

10 de jun. de 2016

I just get good service when bringing in my truck.

James Chandler

10 de jun. de 2016

First service for my new Explorer. Service was excellent, as was service advisor Priscilla Parker.

Dennis Roder

10 de jun. de 2016

Very helpful with State Inspection and a plan for replacing tires on my Fusion. Thanks.

TJ

10 de jun. de 2016

I always have a top notch experience when I bring my car back to here for service and when it is time to lease another one.

Russell Bull

8 de jun. de 2016

My service advisor Russell is very helpful. The service was performed on time as promised.

Andy Bourgeois

8 de jun. de 2016

Great service! Everything was done correctly. I have had no problems with the service I have received.

Mark

8 de jun. de 2016

I had a great sales experience with my sales person at North Central Ford in Richardson TX. The only process that could havery been improved was the time it took to get items added as part of my purchase deal and some minor repairs. But I understood that they were very busy, but it still took longer than I would have liked. But overall. I'm very satisfied with my experience with North Central Ford.

Ronald Engelking

7 de jun. de 2016

Excellent would recommend. Did what was expected. What else can I say to use fifty characters for this review?

Duane Bennett

7 de jun. de 2016

This was the best buying experience I have ever had. My salesperson, Todd Mayes was fantastic. I hate it when the dealership ship plays games. Todd did not do that. I'm 63 years old and have purchased quite a few vehicles. Couldn't believe how easy the buying experience was. I will definitely buy from them again.

Joe G

7 de jun. de 2016

The tech stated large amounts of carbon build up in cylinders and wrong gap on 5 plugs, all that was done was replaced all 8 spark plugs. Ford is just wanting my warranty to expire before I have the same symptom come back . The symptoms were lose of horse power, lower fuel mileage and knocking. I asked the Service rep (Roy ) what had been done to remove the carbon build up and he said nothing and suggested that I change plugs often and buy a fuel additive to help with the knocking ...This was my 4th new Ford truck and possible my last .. due to poor service

Elijah Salazar

7 de jun. de 2016

The staff was incredibly friendly and helpful. I was quickly attended to and serviced.

Betty Essinger

7 de jun. de 2016

It was fine the guys in the service department are nice .

Sherry Lanier

7 de jun. de 2016

Great experience. Truck was having issues with not to start and now it appears to have corrected the problem.

Michael Logan

7 de jun. de 2016

Everything was fine. I was very happy with my recent visit to have my car serviced.

Ralph Mestre

6 de jun. de 2016

The friendliest car buying experience ever! Professional people in a very helpful and respectful way.

Paul Schmehl

6 de jun. de 2016

I took my new (to me) 2013 Flex in for 20,000 mile service. The service advisor, Priscilla Parker, was very helpful in ensuring I was charged the correct price. (I came in with coupons.)I was disappointed that I wasn't informed whether or not the engine and cabin air filters had been replaced.

Dustin Stokes

6 de jun. de 2016

They also sell tires as cheap as anybody in town! Got everything done in one place.

Tony Beal

6 de jun. de 2016

Wait time was way to long and longer than they told me

LaWanda Stewart

5 de jun. de 2016

Had my car inspected. As always, Ronnie Ralph took care of everything. Always a pleasure to come to North Central for my service needs.

John Meulbroek

5 de jun. de 2016

It took longer then I expected. The Airbag Inflator was replaced and the Automatic Transmission fluid was cleaned.

Rita Pfeil

3 de jun. de 2016

Had a recall for 2 bolts in my steering column and the rear passenger window tint was bubbling. Both were fixed timely at no cost to me on my lease Fusion. I Super appreciate it! Jim Ayo was my contact person and he was friendly, patient and knowledgeable! I'll always ask for him in the future!

Ellen Ramey

3 de jun. de 2016

I bought a 2016 Titanium Escape. Adrian, the salesman, was most helpful . First time I have dealt with a car salesman and was not pressured.My only suggestion is when you have a big sales event, as you did Memorial weekend , you have additional financial staff. That wait was not pleasant.

Marion Shelton

2 de jun. de 2016

If you are going to deal with a retailer; North Central Ford is only place to go. These people exemplify just the opposite of all of the horror stories of the retail car business. Very professional, knowledgeable, courteous and helpful. I mean top notch. Also the Ford lineup of product is the most impressive I have seen in my 53yrs. of buying cars. And the horror stories of what happens after you sit down with the credit mgr? Ain't happening here. Joe, the ultimate professional, also very helpful courteous, professional and knowledgeable. Also very expedient. did not have to spend three days to get a deal done. People of integrity, stuck to what they promised. And I do love my new Ford Titanium. I have always wanted a "hot-rod Ford" and I already have my two dollar bill :)

Bonnie Gordon

2 de jun. de 2016

I was extremely pleased with the service and buy back by North Central of my 2010 Ford Focus.Thank you! Bonnie Gordon

Cynthia Hall

2 de jun. de 2016

From the minute I arrived, I was treated great--very professionally and friendly. My car is not a year old yet so I just needed an oil change but everyone was great and got me in and out in a hurry so I could head on to Dallas to work.

John Tomczeszyn

1 de jun. de 2016

I was very pleased in dealing with Todd Mayes and Kevin Logan in purchasing my new Ford Edge. Todd was able to answer all of my questions about the car and Kevin made the finance side of the purchase a breeze.

Sudhir Shah

1 de jun. de 2016

I interacted with Mr. Tom Mullins & Mr. Russell Huffman. they both were very nice & took care of oil change for my car.

David Devolt

1 de jun. de 2016

The service was performed very quickly. I was very pleased.

James Straus

1 de jun. de 2016

easy to work with, great team to get the job done.

Frank Michniak

31 de may. de 2016

It was quick and easy. This should not require a minimum of 50 charactersI was happy until I went through this survey. It should not have bounds on one's input. If I can say what I need in 5 or 6 characters that should be up to me as the customer.....

Fred Kienle

30 de may. de 2016

I took my 2007 Mustang in to be refitted with a new air bag.Russell is the attendant that greeted me.He was friendly, courteous, efficient and had good people skills.The service required took way less time than I had anticipated.I must also take the time to tell you tell you how impressed I waswith your waiting area. Comfortable, Laptop accessible, and Clean.Thanks for a Good Experience in Customer Focused Satisfaction.Fred Kienleauthor of "Success With An Attitude"

Mary Teff

30 de may. de 2016

very nice sales staff, very easy top work with- no hard sell.

Alan Markus

30 de may. de 2016

Your shop did a very thorough job of taking care of my car but the cashier should have asked me for my Rewards number if I had one and what is that $10.62 Shop charge for repair order about? Last time it was $3.00!

CC

30 de may. de 2016

They were quick and efficient. I needed to be in and out and they facilitated it nicely.

Cindy

28 de may. de 2016

Mr. Coleman did an excellent job as always, and so did the gentleman that is the Longhorn fan!

Jerry Adams

28 de may. de 2016

They work hard to keep the customer happy ,

Roy

28 de may. de 2016

Even though my Superduty truck is fifteen years old, I still have the truck serviced at North Central Ford. Seeing Roy Coleman come out to the service drive is like seeing an old friend again. He noticed that my state inspection was due in June and saved me a trip back by getting it done on this visit. My driver's door handle was cracked and, even though I had already bought a replacement, I hadn't time to put it on. They did it for me at a price I couldn't refuse! While waiting, I cruised the new trucks and was offerred a good deal on one. If I didn't love my truck so much, it wouldn't have taken much more to get me in a new one.

Gary Oetker

27 de may. de 2016

My F150 is a couple of years old. The speaker system has had static for the last few months and finally the radio quit altogether. North Central replaced the radio and speaker and it works great. It was all covered by warranty, so that was nice for the pocket book. The service coordinator went out of his way to personally pick me up after work because the people who normally do it had already left. I greatly appreciate this.

Anne Clark

27 de may. de 2016

Except for repeated emails to take this survey, my experience was pleasant.

Melissa Cox

26 de may. de 2016

Kevin was wonderful and extremely patient! He took his time and walked us thru all of the features of the car, and made sure we were absolutely comfortable before he would let us proceed!

Tony Jimenez

25 de may. de 2016

Sale was quick and easy. Norm made it as comfortable and swift as possible.

Richard Wilson

25 de may. de 2016

2016 F250 6.7L Lariat. Great service - as always. Staff was professional and accommodating. Kevin took care of me, just like the other service folks at North Central. That's what has kept me coming back since 1996.

Dov Leibovich

25 de may. de 2016

I came to service after a month I perches the track with brakes problem. I was told to live the car because they can looks just day after. With all my explanation didn't help. I want to Mr Matthew Cole general sales manager and his took care of the problem and even gave me a rental car.I got my truck back fixed after 4 h.Thank you

Kristina Powell

24 de may. de 2016

Great service, Russell was super helpful and prompt with updates.

Yodri Aviles

24 de may. de 2016

Service was excellent. We are very happy with the help that we got at this location.

Randall Mcminn

24 de may. de 2016

JILL MORRIS WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sally Mcelroy

24 de may. de 2016

I had the oil changed in my 2015 Ford Edge and windshield repair. I had 3 chips in my windshield from a recent trip. My service on both items was very positive and done in a timely manner. Both of my service representatives were excellent. I would definitely recommend this dealership for sales and service.

Arthur Cotten

23 de may. de 2016

My sales person was excellent. He was courteous and help me purchase a vehicle that I wanted. I would recommend North Central Ford and especially Sam Rimpell to anyone who is looking to purchase a new Ford.

Mariza Gaviao

22 de may. de 2016

Jim Ayo always provides the best service!!!!!!!!!!!!!

Pamela Hamann

22 de may. de 2016

didn't like leaving my car for a week. but service people were real nice : )

JR ETS

21 de may. de 2016

Driving through and needed an oil change and multipoint inspection for my E250, as I had another 500 miles to drive. Had me in and out in under 90 minutes

Dan Parvin

21 de may. de 2016

20K service on a Saturday - Took less than the estimated 2 hrs.Nice waiting area

Richard

21 de may. de 2016

They have a great service dept. Everyone is very friendly. Waiting room is comfortable, so waiting for your car to be repaired is a little more enjoyable. The service advisors are not pushy about things that need to be repaired. Go check it out, you will be surprised.......

Stover Thomas

19 de may. de 2016

The employees seem to enjoy helping you. They are friendly and helpful but not pushy. I had a problem with my Explorer battery, and the problem was corrected and I am very happy with service and how I was treated. The facility is outstanding and I had very pleasant visit, and would recommend NORTH CENTRAL FORD to any of friends.

Larry W

18 de may. de 2016

Went well, car is running as well as ever. Had an oil change done and it went quick and well.

Gary Webster

17 de may. de 2016

I have been Buying vehicles at North Central Ford since 1998. hopefully that tells you how satisfied I have been. Thanks for the great experience

David Gilman

17 de may. de 2016

As always with North Central Ford, the service is great.

David Johnson

17 de may. de 2016

The dealership has always done right towards me. Every time I bring my vehicle in for service I leave the dealership satisfied.

Lenneth Li

17 de may. de 2016

It is the best ford dealership in dallas area, definetly recommend north central to anyone who interested in ford.

Freddy A

17 de may. de 2016

I brought the car for an early morning oil change and the service was done within an hour. Roy Coleman and the rest of the staff were excellent. They fulfilled my needs to service my vehicle. There is no doubt that I will be back.

Neslihan Gurol

17 de may. de 2016

I purchased my Ford Escape from this dealership. They did a good job. I take my car to this dealership for service all the time. They are reliable and do a great job!

Brenda

15 de may. de 2016

I was on time for my appointment, but others before me were not so the wait time was estimated at 1 1/2 hrs. before service could be started on my vehicle. Fortunately I was out within an hour. Service has always been good.

Brenda Hancock

15 de may. de 2016

Car was ready on time, however paper floor mat was left in the car after washing

Chrystal Varley

13 de may. de 2016

We came in on a Saturday evening and Kevin Virnelson was very helpful to us in looking a used 2014 Expedition. He was very knowledgelable and very nice to deal with. He answered all of our questions completely.

Alexander Dinverno

13 de may. de 2016

The personal attention I received from Charles SchriberThe details, The follow up calls, The speed in returning my callsI have been coming to North Central for 12 years & Charles is 1 of the main reasons

Veronica Heinz

13 de may. de 2016

Was an Awesome experience from the second I pulled into the service drive and was greated by a porter named German. To leaving my keys with Mr. Roy Coleman to picking up my car all fixed up. Thank you for another great experience!

Bruce Frazer

13 de may. de 2016

I had tires rotated and balanced, oil change, inspection...took ...3 1/2 hours!..I was waiting and had an appt. You DID lower my bill considerably, and I was grateful. I do know there must have been hail damage victims coming in. Thank you

Jodie Mackenzie

13 de may. de 2016

Beth in the Service Dept, was extremely helpful in my situation. I called on an issue I was having and never expected that within 2 hours after I made my call, my car was in the shop and I was provided with a rental car. My car was repaired with 24 hours of that call!!! Could not have been more pleased! Thank you to Beth and North Central Ford Service Dept!

Randall Ochoa

12 de may. de 2016

Russell did a great job of meeting my needs for service. In and out fast. Excellent!

Carl Wachholz

11 de may. de 2016

My vehicle is a 2003 150 pick up.. I did not buy it there, but will probably buy my next one there.My wife and I service our vehicles at NC Ford. While there are many service advisors available; we always wait for Russell Huffman to help us. He is confident in his job, courteous, and very professional.I would highly recommend NC Ford. Carl

Edward Larowe

11 de may. de 2016

I brought the Escape into the dealership for a routine oil change and tire rotation. The service rep was pleasant and efficient. She took my information and then directed me to the lounge. Very shortly after, she returned to say the work was completed. She reviewed the service report on the vehicle with me to make sure everything was accomplished to my satisfaction. She the escorted me to my car out in front.Very nice service.

William Thompson

11 de may. de 2016

F150 Platinum, Norm always provides good service and is always helpful

Eduardo Guzman

11 de may. de 2016

I take my car in for a gas leak, I needed the car the next day for an appointment so I take the car in very early. When they checked the car they noticed the car had a recall service pending and told me they would do that besides the gas leak fix. I added the oil change since it was needed anyway. They called me later, told me they find the leak but need a part and the part will be back until the next day.I was worried that the car won't be ready on time for my appointment, but they called me 8:00AM to tell me that my car was ready! I was supper happy even more when I was informed that the gas leak was included in the warranty and I was charged only for the oil change.They send the shuttle to pick me up, the paperwork was fast and the people always nice, I got my car back like new, they fix the leak, the recall service, the oil change and only had to pay for the oil change! Great!!All the team did a great job, I'll be back all the time!

Allen Hundley

10 de may. de 2016

10,000 mile service visit with tire rotation. Super easy...Beth did a great job...shuttle was perfect. Service dept area is super clean and efficient. Nice people!

William Hall

10 de may. de 2016

This response may sound redundant, however it as true today as it has for the last two vehicles over a15 year period!! this Dealership gives excellent service in a reasonable time and stands behind their work1 My Favorite Service Advisor( whom I try to get each time I come into the Shop is Roy Coleman Roy has not always told me what I wanted to hear ( :>). However it has always been in the best interest to the Customer, and I keep coming back. Good people to work with and reliable Service.

CC

10 de may. de 2016

Quick and easy oil change and tire rotation. Friendly staff, nice waiting area and free wifi with a great signal.

Larry Owen

10 de may. de 2016

The Service staff were great and took care of my concerns and needs in a very timely fashion.

Mark Rutledge

10 de may. de 2016

The service staff at NC Ford does what they say they'll do. Very reliable.

R Javier

10 de may. de 2016

Brought my 2012 Fusion Sport in for an oil change. Rep who took care of me was thorough, friendly, and kept me updated with my car's service progress. Completion of the oil change was quicker than the time projected considering the number of other vehicles ahead of me also having an oil change done.

Paula Knight

10 de may. de 2016

everything about this appointment was on point. Thank you for the excellent customer service.

Dina Rutherford

9 de may. de 2016

It was fantastic, great, most excellent. Thank you.

M C Carson

9 de may. de 2016

The job was to diagnose intermittent rough shifting of transmission. A re-programming of the computer was done. So far as I can tell, the problem is solved. More time is needed to be sure. North Central Ford did fine--kept me informed and finished on time. Though it took three days to diagnose, that was what I was told initially that it would take. I have no problems at all with North Central Ford. As to Ford Motor Company, I would expect this work to have been under the power train warranty (car is 4-1/2 years old). While I can understand Ford's logic, a warranty on the transmission that does not cover the computer chip that controls the transmission is like a warranty on a lamp that doesn't cover the switch.

Christopher Dwigans

9 de may. de 2016

We bought a 2012 Ford focus for our daughter. Todd and Shelley were fantastic and very helpful. Shahan was as well. Great experience. Time consuming but it was a busy saturday.

David Leach

9 de may. de 2016

I've owned by truck for 3 years and this is the first time I've been back since the redesign/deveelopment. I love that the service department is in front of the property and the waiting area is quite nice. Personnel were great and my routine maintenance was taken care of quickly.

Leonard Nijssen

9 de may. de 2016

While overall excellent and professional, IMO it was slower than expected. I had to ask how much longer since I indeed ran out-of-time for two of my appointments. This while they did not look busy at all.

Just John

8 de may. de 2016

Thanks to Russell Huffman and the North Central techs!

Brad Mccary

8 de may. de 2016

This was a long distance sale, we live in the Houston area and we were looking for a specific color and type used car, they had it. We dealt with Charles Washington over the phone, he made sure they actually had the car as we found it on the internet, that there was no obvious hail damage as they had a storm come through and we agreed to a price over the phone. We wanted to make sure it was the deal we were looking for before we drove the distance. When we got there the car was as Charles told us the price was as we had agreed and we bought the car that afternoon and drove it home. Very smooth deal no surprises and Charles was a pleasure to work with, very personable, friendly, and easy to deal with, overall good experience.Thanks

John Freeman

7 de may. de 2016

Russell was very helpful, followed up and followed thru on the timeline as promised

Joe Elwood

7 de may. de 2016

The only thing I have a comment about this was my first oil change on this new truckIt must be a dealer thing not a Ford thingWhen I got the truck I was told my first oil change was freewell when I got to your location that was not the case, because I was charge for it so be it (because the truck was bought in NC)I can not believe that a company as large as Ford could not reimburse all dealers no matter where vehicle was purchased.You service was up to standard, I am guessing, I am not an expert

Gary Harding

6 de may. de 2016

Service and advisor were great. Courtesy van was great. Advisor called to let me know the repairs were completed.

Robert Lee

6 de may. de 2016

Hi ! My overall experience with this service order was excellent .. from my technician to the rest of the staff .. the 2 parts that we had to order, in addition to all the other "routine" maintenance items, were received very timely from Memphis .. good job ! I'm on vacation now ( after getting my car prepped ); so, I'm drawing a blank on my tech's name; but she was excellent ! Thank you North Central Ford :)Robb LeeCedar Hill, Tx

Gail Roden

6 de may. de 2016

Chris went out of his way to find me the car that I wanted. Very professional and knows the business.

Jonathan Austin

6 de may. de 2016

I am extremely happy and satisfied with my experience of the service on my care and the personal customer service treatment that I receiced. They could not have been more professional, courteous, and caring. I want to especially point out the incredible job that James Ayo, my service representative, performed on my behalf. James went out of his way to listen to my concerns and to address them with kindness and thoughtfulness. I deeply appreciate that Jame.provided to me a loaner car and a shuttle ride to ensue that I could fulfill my own duties as a priest and pastor. I also want to warmly recognize all the members of the North Central Service Team for their collaborative spirit in helping to service my car to the highest standards that Ford has been know for over these many years. I will certainly recommend James Ayo and all of the wonderful people of North Central Ford both for purchasing new cars and for having their current vehicles serviced. Once again, I offer my deepest thanks to James Ayo and North Central Ford for making my Ford ownership and driving experience the best it could possibly be. Sincerely, Rev. Father Jonathan Austin.

Mike Davis

6 de may. de 2016

Good oil change. Took hour and a half.'...................

Stephen Reneau

5 de may. de 2016

Helpful in every way from sales to financing ! our experience was awesome!

Jason S.

5 de may. de 2016

Outstanding customer service and staff was very helpful

Laurie Lehmberg

4 de may. de 2016

Not to excited about the service at North Central Ford, no matter what I go in for they always assume I am leaving my vehicle, even to get a "quick" Oil change. This is the first dealership I have been to does not have loaner cars on site and for a service department that always assumes I am to leave my car should have the courtesy. From my understanding of others that own a Ford that is how the service is with all Ford dealerships. Less on the service you provide and more on selling me a new vehicle. Love my truck but will not do this again. Now your Assistant Service Manager Jim Ayo, well he is great with your customers, he has a calming and very friendly personality, he I will miss!

Royce Slechta

4 de may. de 2016

Experience was fantastic. Andre Butler was extremely helpful in the purchase of my F-150. The service was GREAT!

Yolanda Williams

4 de may. de 2016

If all of your service writers are like Mr.Roy Coleman you will always have our business he is very helpfull and was on the phone all the way that our car was in the shop

Todd Willett

2 de may. de 2016

North Central Ford always does a great job. I've purchased cars and had service work done. I've always been happy.

Steven Roloff

2 de may. de 2016

Very pleasant experience. The service writer was very courteous and informative. Everyone at the dealership is friendly.

D

30 de abr. de 2016

Awesome job service department, expect nothing less!

Ellen Ramey

30 de abr. de 2016

Prompt and courteous .The new waiting area is very nice.

Thomas Johnson

30 de abr. de 2016

Great experience. Joe was great, explained all of the options and worked hard to get us the deal we were looking for. Shahan our finance person found a great deal with our loan. This is the third vehicle I have purchased from North Central Ford and will purchase another in the future.

Abdiel Rojas

29 de abr. de 2016

Todd Mayes was patient and helped me out with every aspect of the process, and I was able to show up and pick up the truck in about an hour and fifteen minutes.

John Kalinowsky

29 de abr. de 2016

The service writer, Roy Coleman, was top notch. I worked with him once before and he is a real asset to your company. He makes the process easy and he is very customer-oriented. He did a lot to make sure things went smoothly for me. I also like the process you have with Enterprise Rental Cars. It made my downtime much less than I was expecting and kept me productive. Thanks!

John Kaiser

28 de abr. de 2016

Took just about the time they projected and I was on my way.

Jan Dillow

27 de abr. de 2016

I was very disappointed with the service here. I had made an appointment on Monday for recall pieces to be replaced on Friday. They did not have the parts when I arrived on Friday and I didn't get my car back for 3 days. No one let me know how long this process would take and there was incompetence in having the parts in stock, knowing 5 days before why I was coming. In addition to that, I have called the manager, with no response and the service manager left me a message, but never returned my call after that. I will not be returning to this dealership again and will tell others to do the same!

Roger Frye

26 de abr. de 2016

When we bought our new F150 the staff was very friendly and courteous.

Tyler Brown

26 de abr. de 2016

Norm and his team were exceptional and I cannot believe how outstanding my experience with him was. He went above and beyond any salesman I have EVER had. Because of my outstanding experience, I will definitely return to this dealearship for future vechicles, and recommend it to my family and friends. I was truely blown out of the water. This guy is a steal, yall better hold on tight to him!

Paul Harwell

26 de abr. de 2016

Great dealership. Now even better in new space. ..

David Devolt

26 de abr. de 2016

great experience. The service technicians always take very good care of me. They are very friendly and professional.

Carolina D

26 de abr. de 2016

Took my F350 in for oil change, without an appointment. Service was quick and prompt.

Sylvain Marcel Quier

25 de abr. de 2016

Tim was very helpful, serious, and listening. He made his best to get the sale! He made me in confident. I have ready recommended him to a college.

David L.

25 de abr. de 2016

An oil change service was performed on my 2011 F150. Vehicle was checked out for other wear patterns for my convenience. Staff was helpful and courteous.

Md Jamy

25 de abr. de 2016

I had problem with the transmission of my 2015 ford edge. And it is running smooth now. Thanks for taking a good care of it.

Stephani Hopper

25 de abr. de 2016

Brad was an excellent salesperson he didn't pressure but was very knowledgeable. Norm helped with the follow up Shahan was great with the financing everything went great very pleased.

Marina Swenson

22 de abr. de 2016

I was pleased with the service at North Central Ford. Thank you for the great service. See in you in 5000 miles! :)

Kermit Veazey

22 de abr. de 2016

Outstanding service. Took care of me without any long wait time.

Billy York

21 de abr. de 2016

I have a deep-seated fear of having to go to a dealership for any type of service, but Ronnie has changed my perception of the experience. He was extremely helpful and knowledgeable and he got me fixed up and on my way in no time. You have a truly outstanding service manager there and one who I look forward to dealing with in the future.

Jonathan Szilva

21 de abr. de 2016

Nothing to say honestly! I mean it's FORD! They are the best there is anyways!

Alyson Hollon

19 de abr. de 2016

I have now bought three cars from Norm Heinz. He has truly become apart of our family. This last car was an unexpected buy because of a horrible accident, Norm Heinz was available on his off day to assist in getting me into a new car as quick as possible. Thank you so much for all your help.

Teresa Guardalabene

19 de abr. de 2016

Charles Schrieber has been our go to guy in Service for many years. I always know he will take care of our vehicle as well as do right by us. Norm saw me and even stopped by to check what was wrong since we've only had the Explorer for about a month and a half. I appreciate that because it means I wasn't just a sale to him, but a client for life! Having done business with North Central for over 20 years, I always know I will be treated like family.

Lawrence Dishman

19 de abr. de 2016

Every service visit in 6 years has been a wonderful, completely satisfying experience. Roy Coleman explained the suggested service options and never urged additional expenditures. He explained every expense, consulted with me before adding a small expense such as windshield wipers needed for inspection. He helped me schedule an future visit to affect equipment repairs and deal with one open recall. He and the service crew are tops.

Jesse Rodriguez

19 de abr. de 2016

North Central Ford was the best dealership I've ever been to. They are very welcoming and helpful as well as knowledgeable. My sales man Tony S. was very professional and did his best to make sure I got what I needed.

Judy Smith

18 de abr. de 2016

My Service Representative, Russell, was extremely polite and courteous. He scheduled my appointment immediately at my requested service time and day. He explained at the time I made the appointment that it might be necessary to order parts that might not come in the same day. I took my car in at the appointed time. Russell called me in the afternoon to let me know the necessary parts had not arrived and he had arranged for me to pick up a rental car about 1 mile from the dealership. When I arrived at the car rental place, they were expecting me and had my car ready. Russell called me the next afternoon to let me know my car was ready. Not only was it fixed correctly, it was also freshly washed. I was able to drop the rental car at the dealership and drive off in my properly fixed car.My sales experience was equally as good an experience as my service experience. I would highly recommend North Central Ford to anyone in the market for a new or gently used car.

Kelly Claibourne

15 de abr. de 2016

I had a tire blow-out, and, once I was able to get home, called North Central Ford to see if a replacement tire was available, in stock. I spoke with Jay Lander, and he was able to confirm a replacement was available, and that he would match the price I found online. I arrived late in the day, and Jay was able to get the tire replaced, do a full inspection, and complete the complimentary wash in a little over an hour. I received excellent service in a very timely manner, and would recommend North Central Ford to anyone for service.

Robert Noble Iii

14 de abr. de 2016

I came in for an oil and filter change along with a state inspection.

Jason Roach

14 de abr. de 2016

Very friendly service from the moment I pulled my truck into the service dept.

Michael Scoggins

12 de abr. de 2016

I scheduled an appointment to have my oil changed as well as wanting the courtesy car wash. Everything went very well concerning the oil change but was unable to get the courtesy car wash. Service adviser said they were behind and could not get it done by the end of the day. He recommended that I return another day for the wash. The reason I had scheduled an appointment for the oil change was to give them time to complete all the services. This did not happen. I would still recommend any one to buy and have service completed by North Central Ford.

Rochelle Traylor

12 de abr. de 2016

My experience was good. Jay Lander did a great job and was very knowledgeable about my options. However, the only thing I would say that needs to be better is the 'waiting time'. That needs to get better. 6 hours is way too long. But, on the flip side of that, the courtesy shuttle you guys have is awesome. I really liked that you could take and pick up customers from various location within your 15 mile radius. The mile radius should be raised to 20-25 radius. Good job N.C. Ford - Texas.

Louise Costa

12 de abr. de 2016

Great efficient experience looking for a new carExcellent sales person

Anthony Craft

11 de abr. de 2016

North Central Ford Service Department continues to provide excellent service and Customer care, as you have for both of my 2015 Ford Vehicles (Explorer & F150). The service advisors are especially kind and courtesy, knowledgeable about my vehicles and ensure my service is performed on time and within the quoted price which is very important to me. Thank you all for your Ford Excellence!!!

Kathy Radford

11 de abr. de 2016

Ford F150. Service was good...took a bit longer than I expected. However, it was a Saturday and I am sure they are very busy on the weekend. Staff (Jason) was very helpful and friendly. When we picked up our truck, we purchased something in the Ford store and the staff was NOT very personable or friendly.

Griselle Murillo

10 de abr. de 2016

Good service, just they mention a free car wash but never happened

Andy Lindquist

9 de abr. de 2016

Gave your technician a problem that I haven't been able to track down for months (i.e., truck will randomly refuse to start). The evening before I brought it in, it left me stranded for four hours, but the next morning it started right up. Your technicians were unable to locate any issue, but gave me items to watch for, when it acts up again. While it was in, I had the cooling system flushed and when I picked my SportTrac up, it had been washed, the coolant flushed and I wasn't charged for the technicians time to investigate the starting issue. Their time and the information provided would have been well worth paying for.I was happy enough, that I had planned to bring it in next week to have burned out gauge panel bulbs replaced. Unfortunately, I was told that you couldn't give me a cost or even a range for the work until I brought it in and the technicians were able to look at it. Something as simple as replacing burned out bulbs should have a standard charge or at least a price range. Since I couldn't get either I did my own research and spent three hours doing it myself. Would have preferred paying you $100 to $200.

Malcolm Learner

8 de abr. de 2016

Service center has always done good work. The fleet sales department is easy to work with.

David Vinson

8 de abr. de 2016

My 2016 mustang had smoke coming out of tail pipes. After replacing the intake gasket, and oil assembly gasket .... So far it seems to not be smoking, but time will tell!

Renee Cangemi

6 de abr. de 2016

I love North Central Ford, I've been getting my Explorers serviced there for years. I bought a Certified 2014 Explorer Sport in December 2014. Jim Ayo did a great job getting me what I needed and went above and beyond.

Mark Caspersen

5 de abr. de 2016

I enjoyed my experience. My salesperson was very helpful in the process of ordering and receiving my mustang

Tony Edney

4 de abr. de 2016

We drop our explorer off at 7:30 for state Inspection,oil change,tires rotated and fixed my Intelligent Access Key was promised 5:00 was ready at 2:00 The staff was friendy and helful. My Service Advisor was James Ayo who took care of everthing. We are very pleased with our ford explorer

Oscar Garcia

4 de abr. de 2016

There was no haggling with the different pricing or options. I was not forced to do anything I did not want. It was a comfortable and pleasant experience. I was in and out in two hours.

Jason Stigall

4 de abr. de 2016

Fast Service. In and out in 30 Minutes. I love my new truck

Disappointed

2 de abr. de 2016

Waited an hour for someone to come speak to me. They didn't want to give you their advertised deal. I was called by 3 different people afterwards on how their service was. When I mentioned I was waiting on a quote, they said they would go check and call me back. They never would call back, only the calls about how they were doing. Odd and unprofessional

Jawad Mansour

31 de mar. de 2016

Awesome experience, everyone was very friendly and helpful

Dov Leibovich

30 de mar. de 2016

this is my 4 ford I parches on central ford Richardson tx excellent service thanks to my seals person BRAD

Arthur Cotten

30 de mar. de 2016

Sam Rimpell is awesome.He made my purchasing experience the best I have ever had.This is the 4th vehicle I have purchased from N. Central Ford.

fghjk

29 de mar. de 2016

We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to dealerships that were going to be pushy or dishonest. Not so, here! Every person we came in contact with from the lot to the financing was super sweet, helpful, patient, and happy. We had a genuinely good experience. Highly recommend!

Zenghong Ma

26 de mar. de 2016

Good experience and good service from north ford service center, you also helped me rent a car during your office addressed on airbag light problem, this is very good care for me, thanks again.

Dr Pease

22 de mar. de 2016

NO FUSS!!!! TOTALLY ATTENTIVE TO MY NEEDS!!! IN AND OUT FASTER THAN ANY DEALER I HAVE EVER DELT WITH IN THE PAST 20+ YEARS HANDLING DEALERSHIPS

Claborne Youngblood

21 de mar. de 2016

Quick and easy service visit - nice facility and great people to work with!

J. Hatley

21 de mar. de 2016

We have purchased seven new Fords from this dealership and will do so again primarily because of our service advisor, Roy Coleman. He makes us fee like he is our "personal" advisor and always takes care of us as though we were family. I wouldn't trust our vehicles to anyone else.

Garland Ha

21 de mar. de 2016

Purchased 08 silverado. The whole process was amazing. Service was great and the detail department made the vehicle look fantastic. Thanks

Keith Carlson

21 de mar. de 2016

A couple days ago I went to North Central Ford as I was in need of a new car and when I walked in, I was instantly helped right out of the gate by Mike Nye. I was interested in getting a Ford Focus and walked away with a 2014 model with 26,000 miles on it. He went over every detail with me and is a straight shooter. I couldn't be any more pleased and happier with how much he helped me out. Got me a great financial plan straightened out. He is an awesome sales guy and everyone else that works there are flat out awesome! If anyone needs to get a new car, used, or trade something in. I highly reccommend North Central Ford!! They are consummate professionals at the top of their game. I love my 2014 Ford Focus!! It is one of th best vehicles out on the market and am beyond impressed with everything it features and offers!! :) Thank you North Central Ford!:)

Rick

21 de mar. de 2016

Great Service !! Great Service !!Great Service !!Great Service !!

Ashel Chingaya

21 de mar. de 2016

The service expects were very humbled and professionally especially Jay Lander

Joseph Huey

21 de mar. de 2016

This is the second car i have bought from North Central Ford in Richardson and the second car i have gotten thru Felica Smothers, in fact she was the one that picked them out for me. She said Joe....this is the car for you, and they were. She has amazing taste for what i like and what i can afford. My newest car is the Ford Fusion, and it is an amazing car that has ALL the bells and whistles, i never would have dreamed i could get a car like this but i did, and i love it.Felica is an awesome person, and i will continue to go thru her on all of my future needs that i might have.......Thank you Joe Huey

Brent Rotunno

21 de mar. de 2016

I have a 2014 Ford Focus that I purchased from North Central Ford. The level of service I have received from them has been nothing short of excellent. I will continue to bring my business there and recommend to everyone to do the same.

Jonte Ross

21 de mar. de 2016

I do enjoy my purchase. Time management could be a little better. Juan was rude on the phone when discussing my tints and was not trying to adjust or fix the problem. I did go in with a mindset of my budget, and seem to have been force to go over that said budget. My interest rate was lowered, yet it made no difference cause the monthly cost went up. I wanted a more detail explanation upon warranty and how to turn off my door lights, and courtesy light. No explanation was given or yet to be given on how to turn these lights off. It seem as if every time I go, I am greeted with an awesome sales man, and after that it just goes down hill. Then I wonder why did I let myself get capture by this again. I would recommend Ford to family and friends, but not sure if this would be the exact one.

Valued Customer

21 de mar. de 2016

Nice new place ...all went well.....................................................................

Annette Wells

21 de mar. de 2016

Excellent service, friendly employees, facilty very. Ice

Ford Owner

21 de mar. de 2016

Came in for an oil change and wanted to get a gear shift issue checked out. Was told they couldn't look at the problem because it was too late in the day, I would have to bring it back on a Monday, even though it was only 10:30am. I work during the week so leaving my vehicle at the dealership on a week day does not really work for me. Why is the service open on saturdays if you won't take in and look at vehicles.

Bruce Bates

21 de mar. de 2016

Ford F-150 Lariat.The service and the personnel were wonderful.

Paul Niehans

21 de mar. de 2016

The work on my Explorer was done quickly and sooner than I was initially told. I was happy with my service experience.

G. Hirsch

21 de mar. de 2016

Impressed with all areas of dealership. That is why I made a second purchase.

Cynthia Schweizer

21 de mar. de 2016

I have already submitted multiple surveys like this when my vehicle was last serviced in December.

Shane Wheeler

18 de mar. de 2016

in and out was great!!!! love the truck was a great experience

James Blizzard

18 de mar. de 2016

Great service every time I go to North Central Ford, unlike other ford dealership that try to up-sale you on repairs and services you don't need.

Kassandra Rodriguez

17 de mar. de 2016

I really like the service there and the people who work there are nice and very helpful.

Cavtrooper96

17 de mar. de 2016

Contacted dealer on three cars through either Cars.com and never had any return calls or emails. Cars are still on their site for sale.

2016 F150 Platinum Guy

11 de mar. de 2016

I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic.Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result.

Johnny Vizina

25 de feb. de 2016

I have already sent you a customer Marla Cowden and she loves her 2016 Escape as much as I live my 2013 Fusion. I absolutely had a great experience buying from Michael Nye. I own my iwn company and I'm pleased to tell you that I am considering North Central Ford to purchase my fleet of vehicles for my sales team if 22 here in Dallas and also in 17 states for my regional sales team as well.Ford I's the best ever and I LIVE MY FUSION.

Jimmy Beach

25 de feb. de 2016

Set the appointment with Charles Schrieber, dropped off the truck, work was done by noon. Great turn around and job was well done.

Joe Gillespie

25 de feb. de 2016

All involved in your service dept. did a fantastic job in informing me of what would be involved,parts availability, scheduling, updating progress, and then finished ahead of schedule. I likedthe service so much I traded my vehicle for a new one upon completion.

Johnnie Melinda Hunt

24 de feb. de 2016

See my previous comment. The Griffin Fleet Group has consistently provided stellar service.

Charles Supan

24 de feb. de 2016

2016 F150, David was helpful and professional. He even laughed at lame jokes.

Tommie Fennell

23 de feb. de 2016

2004 Infiniti G35 sport coupe, the service was excellent and I was in and out with in 1.5 hours now this is what I consider great and very friendly service thank you Charles Washington for your expertise and your friendly and kind attitude.

David Doom

22 de feb. de 2016

Jim Ayo, my service advisor is why I am at North Central Ford! He keeps me coming back and even is the reason I came to North Central to buy my 2016 Explorer. I had bought my previous one from another dealer whose service was what brought me to try North Central and brought my faith back in FORD products.

Jinger Bibbee

22 de feb. de 2016

Great experience door to door. I'm leasing for the first time and had great help making that decision, I love my new 2016 Explorer!!

Chris Manning

22 de feb. de 2016

Everything went perfect and the service was great and fast

Marcus Collins

22 de feb. de 2016

Great....all good...had to get the front seat repaired. ..jay lander was great...

RB

21 de feb. de 2016

Great experience. Very quick and communicate well.

Mike

20 de feb. de 2016

I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started to tell me his version of the car price, beginning with the over $800 destination fee which was not part of the pricing Michael provided. I was upset and showed the Sales Manager the agreement made over the phone and that was not honored or acknowledged. He just wanted to review his version of the price with me. I left the dealership immediately. I also called and left a voice message for the General Manager. I hope he returns my call with an explanation as to why the sales person on the phone and the sales manager provided different prices.

Andrew Springer

19 de feb. de 2016

I have gotten 5 Fords from you over the years. No complaints.

Carol Bourland

19 de feb. de 2016

I purchased a 2013 Boss 303 from North Central Ford and it's truly my dream car. My salesperson Joe was wonderful throughout the process. Juan and Eric have been great to work with on some repairs. Everyone I have dealt with there have been friendly and accommodating to my needs. I appreciate the way I was treated.

Patti Mccoy

19 de feb. de 2016

Everyone there from the receptionist to finance officer is so down to earth and friendly. No one pressures you. They take the time to find out what you are looking for.

Jack Cicerello

17 de feb. de 2016

Service rep (Ronnie)was extremely courteous, helpful, and very responsive to my service needs. He took the time to help me with a minor problem with the fastening system for the splash guard on my escape. Also, when I picked up my vehicle it had not been run through the car wash and he personally ran it through himself. Very appreciative. All Central Ford employees I deal with are very professional and helpful.

Cynthia Kirkendoll

17 de feb. de 2016

all of the service department manager and worker are friendly and helpful everyone try to help find the answer to your question Thank Everyone at north central ford

Jason Ramos

16 de feb. de 2016

Described in he previous on. Service was great and the service adviser was great

David Hewlett

16 de feb. de 2016

I like the support of the salesman.I liked the end process with the finance person.The inventory was there and I found the truck I wanted.Tks.

Janis Robertson

15 de feb. de 2016

Had a great experience with Priscilla at North Central Ford. She was professional and courteous from the time she approached my Expedition until I left the Dealership. I will be back to have my vehicle serviced there just because of her! Also, Doug Miller is always pleasant and makes you feel glad you came in! Very nice experience!

Michael Aleman

9 de feb. de 2016

I own a 2011 F-150 and took it in for an oil change. The service rep was very professional and informative. She did a quick inspection upon arrival and was able to get me checked in right away. She also called me with updates and to alert me about a failing battery. She was very helpful and I would go back to have my truck serviced. The service area was clean and other staff members were very nice as well, greeting each time.

Amy Sutton

9 de feb. de 2016

Jay was great I got a flat and they stepped up above and beyond. Gary Davis was also very nice to deal with

Luther Moore

8 de feb. de 2016

Ronnie Ralph, Jeff Stamper and Felicia Smothers were great and solidifies the meaning of professionalism.

karenwe

13 de ene. de 2016

People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also use this dealership.

KAMPAT

6 de ene. de 2016

EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE!LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VEHICLESCONTINUE THE GREAT WORK!

sktrstangs

1 de ene. de 2016

My recent experience at North Central Ford on the servicing of my car was great. Even with the backlog of cars ahead of me, they were able to get me back on the road in 1 hour. The customer lounge area is nice with comfortable seating, tables, watching TV, complimentary coffee and water, friendly staff and the showroom area is clean. I will continue to go to North Central Ford for my car's routine maintenances and with their close proximity to my work, I do like their shuttle service drop off and pick up service when I need it.Thank you North Central Ford for all you do!

tommy1

18 de dic. de 2015

Fourth place to shop, wasted time on the other three. My experience was not at all like what buying a car has come to. It was a pleasant experience and I will purchase any future automobiles with North Central Ford. Notice I said with and not from, that's the way you feel while shopping at this dealership! Thanks Again! Tom

nsparky1x

9 de dic. de 2015

I was pleased with the service for my Mustang. Ronnie Ralph was very helpful and accommodating to my needs. I will be sure to return to this dealership if I have any more problems.

texwein

7 de dic. de 2015

Jim Ayo, our service rep at North Central Ford, always handles everything perfectly for our regular visits for both Flex and Mustang. Friendly, accurate, complete, always finds solution to any troublesome occurrence. We bought both of our cars at North Central Ford. Norm Heinz was our excellent salesperson. North Central Ford is a top-notch organization. Highhly recommend in all respects.

bikerdude

2 de dic. de 2015

Working with Jim Ayo in the service department to have my engine diagnosed, warrantied then replaced, has been the best service experience I have ever had through a dealership. Ever.

Lightning Quick

1 de nov. de 2015

Check-in was a breeze. Completely satisfied with service, and my 2002 F-150 Lightning continues to perform beyond my expectation. Both service staff were courteous and helpful. Check out was satisfactory, and I especially was excited about using the Halloween coupon, which saved me a lot of money. And I also appreciated the staff member offering to wash/clean my vehicle. It needed it. So the total service experience exceed my expectation. Plan to continue to have this vehicle and my 2012 Edge Sport both serviced here for a long time.

Pablo

27 de oct. de 2015

This is a BIG complaint.I made a service appointment to have align the wheels on my brand new F150 (I mean brand new, a hassle already), I was told that it would be done in less than 2 Hrs.I then dropped my truck in the morning and took a shuttle to work,and hoped that it would be ready by noon so I could drive to get lunch. Not only wasn't done, but after I called at 5:00pm I was told that the work wasn't done and had to leave the truck over night, so I was left without a car to go home and without warning.After jumping through hoops to get to places, you know, like work, I really hoped the truck would be ready by noon the next day so I could get lunch this time around.But nope, I missed lunch again and what's worse I was told that the technician had to leave and the truck wasn't fixed and I had to get it back.Two days without my vehicle, no work done!When I picked my truck up, I tried complaining to the Manager, guess what? After waiting for over 30 minutes I had to give up and leave back to work, being ignored once more.Nice business model

JacqB

18 de oct. de 2015

This was my initial visit to your service department. I got lost and had my grandson in tow, very frustrated. When I setup the service appointment, I was given a estimated 1-2 hour service estimate which the incoming service coordinator felt was underestimated. I was HOT! He understood my situation and cleared me for immediate service; very considerate of my time and other obligations.In the end the service was completed within the original 1 hour quote and I left in a very happy and satisfied state of mind. Thank youIn addition, my grandson (21 months) thought your playroom was awesome!!

Wayne Anderson

2 de oct. de 2015

This is the first time I have ordered a new vehicle. Norm Heinz was very helpful listening to what my wife wanted and explained the options that would get her what she wanted. He recognized that the car was for her so he focused on her instead of me. He kept me up to date while we were waiting on Ford to get it built. when the car came in he made the transaction very seamless. He went over the new car features and made her very comfortable.

Brian D.

30 de sep. de 2015

I have followed Michael Mueller around from dealers, bought a few cars from him, and recommended him to friends/family. He is honest, fair, and professional.... Traits not often found in car salesmen.

rh

20 de sep. de 2015

I was welcomed quickly in the service bay and a shuttle driver was available to take me to work as soon as I signed the list. During the day I exchanged several call with my service adviser as the parts needed were not in stock. Fortunately the parts department was able to locate the parts and the service was completed that day.

Carreview 1 DalTx

2 de sep. de 2015

Great team that worked quickly and with a customer focus. Great people that I joyed talking to beyond the car sale! I will come back for future car purchases.

Fordproud1

2 de sep. de 2015

Easiest most efficient process purchasing a vehicle ever. Saw the truck at lunchtime and was able to test drive it. Gave my information to the salesman and went back to work. Salesman called in less then an hour with my options which were excellent. Approved. Pick the truck up on my way home and wasn't even late. Great price, Great people, Great service period.

survey hater

27 de ago. de 2015

Doug and Joe made the unpleasant experience of car shopping as painless as possible. Esteban in finance was great too. The worst part of the whole experience is this stupid survey.

planosev

27 de ago. de 2015

Roy Coleman took very good care of me, and got my truck in and out quickly, which is important for me because I waited on it, and as a self-employed software developer, time means money. Everything was done well and as expected, so I had an excellent experience and received quality service. I would highly recommend Roy and NCF to anyone.

James P

22 de ago. de 2015

Roy from the Service Center called at 7:45 AM Saturday to inform me that my vehicle was ready for pickup. It had been in the shop for 6 days for an issue that they were unable to fix. When I arrived at the Dealership at 11:00 AM, there was a line as usual at the Cashier. After waiting in line, the Cashier said they the paper work would take an additional 8 minutes to print and that she would come find me in the waiting room. 30 minutes later, I stood in line again just to find out she had done nothing. At that time, she did page the "acting" Service Manager, Charles. Charles could not find the paperwork either and went as far as to question whether I even received a call that the vehicle was ready. He later found the paperwork on Roy's desk and put us back in line. However, he said we would need to wait for another cashier 's approval who had stepped away. He had no problem charging me for the full diagnostic fee after having me wait all week as well as wait to pick up my vehicle while the cashier did nothing to help. We have purchased several vehicles here and use the Service Center regularly. It appears that our business is not appreciated at all.

Olderguy

22 de ago. de 2015

Damita was fantastic. She spent time with my wife, who was very uncertain about getting the new car, and related to her with the utmost friendliness and courtesy, answering all her questions and leading her through the features. We chose one vehicle but decided to wait overnight while considering whether we would trade in the old car and go for a more expensive model, or keep the old car and go with the original vehicle we chose to be shown. This was just fine with the sales lady, Damita, and we did not have any pressure of any kind from either her or the manager on duty who also greeted us and spoke with us. Sale completed the following day and we are very happy with the new vehicle. Also came back to visit Damita, and she was as gracious as always. Very happy experience overall.

darren L

15 de ago. de 2015

cant speak highly enough of this place.michelle Larson was honest knowledgeable and down to earth. this is my second new mustang bought here and I will be back for my third.

Satisfied Customer

13 de ago. de 2015

Roy Coleman, assisted in the process of the steering recall on my 2012 Fusion. Initially, it was going to be a two-day wait, so I was very surprised when I came to pick it up to find the service completed. The explanation given and the service received were very professional and handled in a timely manner.... with a smile!! Great job!!

Dishmantex

6 de ago. de 2015

I've owned autos since 1965 and most of my relationships with car sales and service have been mediocre to downright unpleasant. Finally, I discovered North Central Ford in 2010. My auto has never been serviced by anyone else in the subsequent years. I have nothing but praise for the entire staff: they listen, they communicate and perform without flaws. I highly recommend North Central Ford to anyone looking for a better dealership experience.

Elaine Randall

1 de ago. de 2015

Jim Ayo was more than helpful. He explained to us what needed to be done in simple terms and gave us options. He also offered complementary services due to our specific problems.Elaine Randall

ronalddoo

17 de jul. de 2015

Drove out to dealership to look at vehicle. Took about an hour. Vehicle sold in meantime, no one called me to tell me vehicle sold. GM was ugly and rude and uncaring when I told him my issue. Will not buy a vehicle from this dealer ever!

Angsco

17 de jul. de 2015

Picked my truck up today. After several weeks of fighting with them to fix the truck and correctly (not just unplug things that don't work right) we got it back today. Not $1 covered by the warranty. Took it to the car wash on my way home because this dealership doesn't give your vehicle back all nice & clean like others d. While my vehicle is in neutral rolling through the car wash I am allOf the sudden getting rained on with soap suds. They left the moon roof open but closed the vent shade. Yea, my whole headliner is stained with green car wash soap and now my amp is shorting out.Please please please - go somewhere else.

hockey568

2 de jul. de 2015

I was searching for a Focus ST and saw that North Central Ford had three in stock. I ended up purchasing one and it has been the worst dealer experience I have had to date. After agreeing to buy the car (this is at 9pm), we were left waiting for the finance guy for over an hour. We finally made it into the finance guys office around 11:00pm. Our salesman apologized and said he would send us something due to the long wait. He never did. Then before driving off the lot the car had a door ding. They said they would fix it free of charge, and that he would put it in the paperwork. They never called to set up an appointment and it took calling them 4 times just to set up an appointment to fix it. When we took the car in, they said our plates had arrived. So I took the car to get the door ding removed and the plates installed. They fixed the ding but LOST my license plates... So they invalidated the set of plates and requested new ones. I'm still waiting. Unbelievable, try another dealer who cares. Terrible Service

Pgalles

8 de jun. de 2015

Tried numerous times to contact new car sales about purchasing a vehicle all I got was voicemail with no return call it seems like nobody works there. The general sales manager wouldn't even give me the time of day.

T.brandt

26 de may. de 2015

Chatted with joe on a new 2015 escape. I came in and everything was as promised! I visited a ford dealer in Rockwall and mesquite and they tried to make me buy all kinds of dealer ad ons! I don't like being treated like that. My experience at north central ford through the internet was easy and transparent! I appreciate being treated with respect! Thank you Joe and everyone who helped with my new truck.

Tbrand

26 de may. de 2015

Chatted with joe on a new 2015 escape. I came in and everything was as promised! I visited a ford dealer in Rockwall and mesquite and they tried to make me buy all kinds of dealer ad ons! I don't like being treated like that. My experience at north central ford through the internet was easy and transparent! I appreciate being treated with respect! Thank you Joe and everyone who helped with my new truck.My friend bought a certified f150, great experience as well. The battery went dead when the weather changed and George the preowned director stepped up, and replaced it. They definitely take the high road!

VinceM

15 de may. de 2015

A few days after my initial and problematic visit, I received a call from the General Manager of North Central Ford. He apologized for the poor service, made no excuses, and assured me that is not their standard of service. I believed his honesty and sincerity and gave them another shot. The second visit was a very different story. The staff was extremely courteous, attentive, and professional. I don't believe you should be treated like a king just because you're buying a car, but with expensive transactions I do have expectations of integrity and professionalism. In that, they exceeded my expectations and were superior to the other Ford, and non-Ford dealerships I've recently visited. Their pricing was extremely competitive and negotiations were straightforward, hassle free, and I feel other costumers were receiving the same level of service. I also went out of my way to speak to the initial salesmen I met. He also apologized for not being able to help me more at that visit. And I can't fault him for that; he did all he could do for me at the time and was very approachable, honest in his knowledge, and tried to get me the right salesperson. Maybe I just fell through the cracks on that day. Either way, they recognized that I had a poor experience and showed integrity in making things right. All of the staff, from sales to financing, were better than other dealerships and they'll be the first dealership I go to in the future.

GT1000

8 de may. de 2015

Bought a new f150 2015 online from Michael the car guy nye. Transparent, easy purchase. He even delivered the truck to me in mesquite. Hands above the rest, and no dealer ads like my local ford shop. You have a customer for as long as we buy fords.

Builder21

8 de may. de 2015

I have been buying cars at north central ford for many years. I have always had wonderful experiences. I felt for them for the last year being under construction. So glad they have a new building they really deserve!! I'm writing this review so that hopefully the people will come out and share the experience that I have always had here. I know the construction hurt their business, but I want these good people to get be successful!! They have always helped me if an issue arises. Wish them the best!!

Buildr21

7 de may. de 2015

My wife's car was in service for an oil change last week. Sam , one of the Internet guys asked if he could do a free appraisal. He mentioned due to tax season they needed more inventory. He had his buyer look at the explorer. He gave us a great bid, and found a new 2015 edge my wife loved. I came in and had him put a number on my truck. Needless to say we have a new edge, and truck in the garage! Thank you for making this a painless process, p.s. love the new building! - jake

Kelly

12 de feb. de 2015

Bought a 2009 Nissan Murano, took the vehicle to my mechanic to make sure everything okay. Found that the vehicle had antifreeze seepage around the head gasket. Of course their service department supposedly looked at the vehicle before putting on the lot. If that is true, they would have found the issue. Took back to North Central Ford for them to take a look at and fix. They called and said that they were not willing to take on the possible $2300 expense and told me to cancel the deal and come back out and pick up my trade in. Horrible customer service. Just turned the vehicle back in on Monday 2/9/2015. Looked today and vehicle is back on their lot for sale for $1000 less than what they originally sold it to me. Whoever is looking at this white Nissan murano, VIN #JN8AZ18U29W030994, make sure they fixed the issue before buying.

Peter Gabriel

16 de ene. de 2015

This place is absolutely fantastic! I was in and out in just a few hours with the deal I wanted!!

J

11 de ene. de 2015

I had $15 stolen out of my truck when I had it repaired there. So people beware, they have thieves working on your rides, take out all valuables or they will do it for you!

travistwt

18 de dic. de 2014

It was rather painless experience until I got my paperwork and discovered I was bamboozled by the finance guy. It all starts with what a great price for this great car, so you think, then you go into the finance guy who has all the paperwork prefilled in for you. He even knows you are going to accept all these needles options, as there is already an X in the accept box of each of these items. I am talking about products they put on the car, but they are invisible, things like PHAMPTOM FOOTPRINTS, $259.00, then there is PERMASKIN, a clear coat, so you really can't say for sure if they actually put this stuff on the vehicle, $329.00, Then there is GAP coverage in the event you total your vehicle and the insurance amount is less than your payoff. How could this be a winner for someone who puts down 50% on the vehicle and in fact told the finance guy that he was planning on paying the loan off in 6 months? why would any want that under that situation? If the finance guy is a finance guy, then publicly respond to this with your justification of needing a GAP coverage when 50% down payment on the vehicle was made, and your were told of my intentions on paying the vehicle off in 6 months. Now is your chance to put me in my place. Anyways, $653.00 for GAP cancellation coverage. Next, Easy Key care, you loose your key, they will replace it for free. $329.00. I probably would have jumped onto that one, as I have experienced loosing a key or two over the years. But, for their tactics, I am canceling it anyways. They could have made money honestly, but instead, they are greedy and just try to take everything they can from everyone knowing only a few will really ever know. Then there is a DentCare program for which I have no paperwork on, but whatever that is, it was $674.00. Finally, the is the Vehicle Service Contract, or the extended warranty. It was never offered to me or suggested to me. That one I had noticed and I was told it is required for financing. He said don't worry, you can cancel it, but just wait 30 days before you do. That option was $2,027. So I acknowledge that I knew there was that in the deal, but none of the other slip-ins. So buyers beware, caveat emptor, because the car I thought I was bargaining for contained none of the aforementioned items or accessories were listed on the window sticker. But somehow, this invisible antitheft thing was installed on the vehicle while I must have been in the bathroom and probably occurring at the same time they were applying this clear coat protectant on my soon to be vehicle. They probably employ Invisible Man at the dealership to put on these invisible products. So the car listed at $23,000 was considered a fair value for the vehicle, but when you add $4,272 in crap, that is considered a good day for the dealership.It has been 16 days since I have sent off these request for cancellations and they received them on December 2, 2014, yet they have failed to refund my money and have not even acknowledge receipt of the cancellations from me and letting me know that they are working on it. For that reason, I am making everyone aware that as I now know, you don't have to accept these little warranties and insurances for financing. Make sure you sit there and read every word of what you are signing. Because of that, I have spent $45.00 in postage for signature confirmations on cancellations notices, and I am paying interest on $4,272 of crap I wasn't even told about, except for the extended service plan, but only after I discovered it.

Thomas

9 de dic. de 2014

I received four quotes on similar ford fusions. North central ford was the least expensive, even without dealer add ons like the one in mesquite. I went in and the deal was as promised, and I was in and out in about 60 minutes. We did everything over the phone / internet. Sean and Tood were great to work with.

Thomasiii

8 de dic. de 2014

I contacted north central ford through their online chat. Sean the Director was kind and got me promptly an appt with Jason in service. Sean mentioned that if I stopped by he would have an oil change coupon printed up for me. I thought that was very kind of him. When I arrived he had it printed and ready as promised. Since they are under construction he offered to ride back and show me where the temporary service drive was located. I said sure. He got me with Jason who helped through the process . They even hand washed my f150 for free. Above and beyond thank you!

2015Stang

10 de oct. de 2014

I just bought a brand new 2015 Ford Mustang and I love it!! It was as promised and had no dealer ad ons and was not marked up above sticker!! Thank you Mike Mueller and the Internet Team!!

mwat972

26 de sep. de 2014

Thank you Herb for your patience! Prior to working with you and North Central Ford I was presented three opportunities to purchase a vehicle and each time did not because it did not feel like the best decision. I am so glad we waited! My Husband and I are very pleased with our purchase and feel confident that we made the right decision. Thank you for taking the time to explain the details to me again and again and making the entire process easy.

travelreviewer08

26 de sep. de 2014

Charged me for unauthorized radiator flush service and wanted to argue with me saying I had agreed to this additional service on the phone. I went ahead and paid for this service because I just wanted to get out of there. I have been going there for service for 10 years , shocked. Well, Update !! I immediately received a phone call from the service manager Gary after I reviewed my experience. He was kind ,understanding and concerned. We have worked this problem out and I am so glad he phoned. This had to have been a communication problem with the service person on the phone. This was not like my service person as he had always been wonderful in the past. I am glad we were able to work this out and North Central Ford cared. I do recommend this location for service. I will be back. Thank You so very much Gary .Debra Ford***********As of October 7th,2014 I am still waiting for my refund as promised by Gary (Service Manager) for the unauthorized service. I have not received it !***********Update ! October 14,2014 I finally received my refund check. Thank you Gary, Roy and North Central Ford .

Sharon Edwards

6 de jun. de 2014

My car was towed last night to North Central Ford in Richardson, TX. I have been trying to contact them by phone since 7:30am to touch base about it. The lines have been busy. I contacted someone on their 800 number who said there was nothing wrong with the phone but he was in a different building and couldn't help me. He said he would walk over and ask someone to call me. That was at 10:30am this morning. It is now 2:15pm and still haven't had a call. I also emailed them, no response. Even if the phones are out, I'm sure there are service reps that could call customers from their cell phones?! Yesterday when I talked to them, they said they would call with a quote and I could probably have it back to me tonight. I'm thinking that is not going to happen. Please call me!! I am going to have to leave work in McKinney and drive there just to see the status of my vehicle.

Trucker

4 de jun. de 2014

I just bought a used truck less than a week ago and it is missing a tire jack and tools. What kind of Service people they have working there that doesn't check for these simple items when the vehicle is being sold. Salesperson told me they check everything before they sell. I called the sales guy and he told me he would call me right back and still I haven't received a call from him. I also mentioned about tire pressure light before buying the truck and they quickly told me it will go away because they just had filled more air in the tires. I have taken the truck to a tire shop in the meantime and they advised me that dealership I bought the truck from took out the tire pressure sensors when they were putting new tires. So the light will always stay on and in order to put new sensors. It will cost atleast $70 for each tire sensor. Why this wasn't advised to me before buying the truck? I understand it's As is warranty but they insisted the tire pressure light will go away after I drive the truck couple of miles. I paid cash for the truck and I want to get this issue resolved right away.

KevinWood

25 de may. de 2014

I leased a Fusion 2 years ago and it was time to lease a new vehicle. I decided to upgrade to a 2014 Explorer. The salesperson who leased me the Fusion, Kevin Mayes actually started calling me about 6 months before my current lease expired. Candidly, as you know most salespeople don't do a good job with follow up so kudos to him. We talked earlier in the week and when I arrived on Saturday he made the transition to the new Explorer as seamless as possible. My wife even commented how professional he was and really appreciated the ease and the quickness of the sale. In addition William Mills kept it fun and Jill and Shahan handled the financing and paperwork expeditiously. Lastly, Kevin did a thorough delivery including offering to sync my phone. My wife's lease on her Escape is up next year and we will definitely buy or lease all of our vehicles from North Central Ford. I suggest everyone to shop and buy at North Central Ford. I promise you will love the True Price "no hassle" buying experience!

chermilt

11 de may. de 2014

Nice people, but didn't offer me enough on my trade in.

Ford Fan

6 de may. de 2014

The whole experience was smooth and easy. Was treated with respect the entire time.

R , Brown

28 de abr. de 2014

I bought my truck from Felicia Smothers , she was very professional and efficient with my time . I will not buy a truck from anyone but Felicia , she is definitely an asset to NORTH CENTRAL FORD .

BigdaddyJ

24 de abr. de 2014

Felicia Smothers is a pleasure to deal with, and will always return to North Central Ford for my future purchases.

Mary Mc

16 de abr. de 2014

Made an appointment to see a used car we saw online. We arrived and stood in the used car office for over 5 minutes before we were greeted. One salesman was sitting at his desk just looking at us. We finally found the person we had the appointment with to be told the car we wanted to see was still on the lift in the shop. He finally got the car down where we found several problems that we're not disclosed either online or through conversations with the salesman. After a test drive around the block we found that there was an oil leak. When we asked what the mechanics had found in their inspection we were told the mechanic's notes were locked in his toolbox and there was no way to know until he came back to work in two days. We spent an hour talking about the car and waiting for the salesman to wander around ( we were going to pay cash so there was no need for the back and forth with finance that is typically necessary). The final straw that lead to us walking out with our money still in our pockets was when the salesman informed us that we would be buying the car "as is" and that meant they would not even clean the car! I understand "As Is" but I have never bought a car that the dealer did not at the very least wash it and vacuum the inside. Overall the sales staff was rude and customer service was horrible. We bought a car from them about 10 years ago but I will never go back. I will go back to D & M Leasing where customer service actually means something.

mamusr

19 de mar. de 2014

As a paranoid, TNO-type of person, I had a great experience at North Central Ford selling my vehicle to them. Initially, I had showed the car to another dealership who made a enticing offer. I contacted Myrna of North Central Ford the day before about the vehicle and she gave me a call while being at the other dealership to bring my vehicle to theirs for appraisal. It was a decision I was glad to have made in hindsight as they made an competitive offer that eclipsed the previous dealer's offer. Throughout the selling process, a great, young man that is Ryan Mitchell assisted me through the whole appraisal and sales transaction. When an agreement was reached on the sale between me and the dealership my paranoid thoughts about getting scammed popped up. George and Ryan did a gracious job of calming my fears and helping me realize I was doing business with a reputable dealership. They were right. After the sale was completed. Ryan was gracious enough to give me a courtesy ride back home as well as a stop to deposit the check for the sale (which cleared the next business day). In summary, I would definitely do business with North Central Ford again.

Jill Vroenen

11 de mar. de 2014

Our car buying experience started out phenomenal! We drove from Oklahoma City to North Central Ford because of the amazing deal we had found. The car buying process went flawlessly until after we left the dealership. We have now had the truck 2 1/2 weeks and have received over a dozen phone calls from different staff members trying to collect more money from us. Our bank has explained to them they need to sign over the title and send it to the bank in order to get paid. In Oklahoma you tag the vehicle yourself and maintain the title. The dealership refuses to do this. They have even told us our Bank told them to collect money from us which is not true. We have a great truck that we bought at a great price with a wonderful salesman (Brad) and we have a loan we are paying on a truck that we still don't have the title paperwork on to be able to tag it. Started out great...ended horribly.

P51Mustanggs87

19 de feb. de 2014

We had been in the market for a new vehicle for a couple of weeks when we came to North Central Ford. We had found a vehicle we were interested in on their website and came to the lot to look at that particular vehicle. When we arrived we found other vehicles that we had not seen online. We weren't on the lot more than a few minutes when we were greeted by Willie Causey. He was friendly and casual. We told him what we were looking for and he presented us with several options. The first was out of our price range, and once we told him that, he only presented us with options that were in our range. He did not push to get us into something more expensive. When we found one we liked, he went with us on a test drive and made good conversation with us. We felt like we were riding with a friend. After returning to the dealership we inspected the vehicle further. Willie was very knowledgeable about the vehicle, but in an effort to be thorough, we asked if it would be possible to put the vehicle on a lift in the maintenance shop to check out the mechanical condition. Willie made that possible and even had one of the mechanics come over and look at it with us and explain what to look for and where to look. After we were satisfied that it was the one we wanted, we went with Willie to discuss terms. Again, he was friendly and fair with us. He got us a great trade in value, and got us a great price on the vehicle. We were comfortable and impressed with Willie all through the process. If I could give him 10 stars, I would. He did an excellent job. We worked with Kevin Logan for financing. He was also friendly and very knowledgeable. He made sure to explain thing accurately and completely, and answered all our questions more than sufficiently. The entire process was pain free and very very positive. Even walking through the office we were greeted by other employees who were all friendly and respectful. Before coming to North a Central Ford, we had a very negative experience with a different dealership and we were very skeptical about dealerships. The people at North Central Ford restored our faith in dealerships. Willie even walked us through how to use all the new features on our new SUV. This dealership is a cut above the rest. A truly outstanding place to do business. I recommend considering this dealer to everyone who is in the market for a new or used Ford. We did not leave with the vehicle we came to look at, we left with a better one! Outstanding job North Central Ford!!

WilliamCDavis

17 de feb. de 2014

Most enjoyable car buying experience ever....went in to buy a car for my daughter and her husband and ending up trading in my pick up too. The guys were willing to do whatever it took to make both deals but there was NEVER any pressure through any of the process.Unlike most dealerships I have dealt with, these guys seem to genuinely enjoy their job, each other and helping customers!

twbradford

31 de ene. de 2014

Just wanted to do a test drive of a 2014 Escape. The salesman Chris was very accommodating and respectful. I did not feel pressure or impatience with my questions and my desire to only test drive. He let me drive both an Edge and an Escape. Later, the manager was polite and very engaging. I was so impressed with the level of respect I was receiving, considering I had basically stopped by on the way from my swim workout. I was not dressed like I had money at all. A few days later the top sales manager called me and asked if everything went fine and offered me to come out for more test drives and even offered longer solo test drives if I was interested. I can only summarize by saying, their professionalism and respect was more than I had ever imagined and if they had the car that was right for me, they would be the first to get my business. The one thing the car industry is still short of are car dealers who respect customers. This dealership is an asset to the Ford brand. ....a good name is better than fine riches - Proverbs

Commercedir

2 de oct. de 2013

I first spoke to brad via email. I was interested in a certified edge they had on the lot. When I arrived he had the edge pulled up. He explained how aggressively north central ford prices vehicles to get more volume. I researched to keep his price honest, and the edge was about 2000 below what ad researched, and was certified with warranty. I was treated right at this dealership. Brad Cook is my car guy!

shanasavvy

1 de oct. de 2013

Found out my first oil change was free, and washed my car to boot! I like free! Brian was very helpful. Appreciate the great service!

richardnphilis

30 de sep. de 2013

I had an excellent experience and was very happy with the friendly staff. This is the second car purchased from North Central Ford because the first was such a great experience.

sjchampion

3 de sep. de 2013

Norm is well organized and knows his material. He is detailed. I didn't have to play dealer sales games - he went thru all available incentives to make sure no discount was left out. If I had any regret, it was not learning more about the options - it is much cheaper to get something like a tow package WITH the purchase, than aftermarket, for example. I was so worried about price, I tried to turn down every option. I did not even want satellite radio - I was very certain about this - but the model I wanted had it included so Norm tried to assure me I would like it.. and apparently the entire family loves it, along with the car.

Thomas H.

22 de ago. de 2013

Came in the the dealership to trade in my 2012 Focus for a new Fusion. I was referred to Michael Nye by Myrna Olivas, the by back coordinator for North Central Ford. Michael gathered the information and I settled in to a vehicle I liked. When all was said and done, we agreed on a price range and I was sent home with a promise that they would do their best to get me in the car. Fast forward to toady when through the hard work of Jill the finance lady, I was approved through Ford at a lower interest rate than I was paying on the Focus. They also got my payment lower than I was hoping for. So any day of the week I would recommend this dealership to anyone in need of a new car. They will work their hardest to make buying a new Ford a memorable and pleasureable one. Thank you so much!! You have earned a customer for life.

hawk

7 de ago. de 2013

Went to ford to buy my car it was smooth sailing. great customer service.

CatholicLady

27 de jul. de 2013

My husband and I purchased a car from Michelle Larson at North Central Ford several years prior. When we went back, Michelle not only remembered us by name but seemed courteous and patient when she listened to our needs, even coming in on her day off to complete the deal. We like Ford because the cars are American made and Ford "didn't take the money." Michelle made the experience as pleasant and hassle free as possible. If you want a loyal, hard-working, attentive to detail, friend at a huge dealership, ask for Michelle. Odds are, you will find the best match for your needs in much less time thanks to Ms. Larson.

jrice227

16 de jul. de 2013

Mr. Causey is probably one of the best employees of North Central Ford...friendly. ..this is my second purchased from him and wouldn't hesitate to come back.

Happy customer

22 de jun. de 2013

Made the buying process easier than I thought it would be. There's sales associates did an amazing job helping me find the right car for my budget.

Hello4

14 de jun. de 2013

I recommend North Centeral Ford because of the great service Terry Gibson provided. In my own business I realize that great employees can make or break a company. Car buying can be one of most difficult & fustrating transaction; Terry made it pleasant by answering all of my ridiculous questions and setting expectations. I am very happy with my purchase decision.

jpetty106

1 de jun. de 2013

The first offer made was below there competitors, and they made me feel so comfortable I bought with no further negotiation needed. Great, right to the bottom line folks. Great price on extended warranty. I highly recommend this dealership. And in particular, you need to ask for Felicia. She is very professional, and friendly. Makes you feel like an old friend!

chadritchie

31 de may. de 2013

I have bought 2 vehicles from Ignacio Ordaz. My family have also bought from him as well. He makes it easy buying a car. No run arounds. Thank you for the work you put into when it comes to helping me with my purchases.

Carmelas

31 de may. de 2013

Felicia made my buying experience as seamless as possible. They did everything they could to get me into a reliable car. I love my fusion. It's really nice and fits my lifestyle. I would definitely recommend Felicia and north central ford to anyone wanting to buy a car without a headache. They gave me the ideal car shopping experience

Chepe243024

31 de may. de 2013

Ignacio Ordaz has been an excellent sales person, he has sold me more then 4 cars since 2006. He has kept up to date with me and helped me out with any service I've ever had done here at north central ford, I am very satisfied with his work.

cholleman

31 de may. de 2013

Felicia Smothers was excellent! She made the purchase smooth and quick which is ver important to me. I absolutely hate the process of buying a car, but I will only deal with Felicia from now on because she is so professional and does whatever it takes to make sure she gets you the best deal. I hope she wins this contest because she DESERVES IT!!

smiadelgado

31 de may. de 2013

Ignacio Ordaz has been my sales person since 2006, ive bought more then 10 trucks and cars from him. He is an awsome sales at North Central Ford

bsteve

31 de may. de 2013

I have purchased all my vehicles with Ignacio Ordaz I recommend him to everyone! Always a good experience... And always leaving happy with a new car.

Aprilblackmon

31 de may. de 2013

Barb was amazing! She very knowledgable, very friendly and professional! I recommend her to everyone I meet! She is the very best and I will definitely buy from her again!

chris braly

31 de may. de 2013

I've purchased two F-150's from Barb at North Central Ford. Both purchases were great experiences-- I won't go anywhere else for Ford products.

Erikatre

31 de may. de 2013

Barb is awesome to work with! She is very professional, works hard to get you the car that you want, and follows up on any questions or issues you might have. I would recommend working with Barb and North Central Ford. I had a great experience and can't wait to work with her again.

Treylee81

31 de may. de 2013

Barb is a great sales lady and does a wonderful job by finding you the vehicle you desire! Will work hard for your business and is dedicated to her work and customers!

stevenslay

31 de may. de 2013

Great service after the sale. I would recommend this team to anyone needing to buy a new truck. They have been great. come and see them.

Brandonhicks

31 de may. de 2013

I purchased a mustang from Ignacio Ordaz. I was very pleased with the service and the price I paid for the car. I would highly recommend Ignacio Ordaz to anyone looking for a new car.

diananot

31 de may. de 2013

I was so happy with my my experience at north central. I picked out a car before I got there. they had the up front pricing.I was in and out in about 2hours. what a great experience.

Nachoordaz51

31 de may. de 2013

Thank you for your hard work and service Ignacio Ordaz. I will be buying all my cars from you whether it's new or used cars. Thank you north central ford!

Taitcunningham

31 de may. de 2013

I have purchased 2 vehicles from Ignacio ordaz. He makes the experience very simple. No hassle. He tries hard to help me accplish what I need. Thanks for your service and help. Tait .

Jrgtr34

31 de may. de 2013

Great experience Ignacio Ordaz was very knowledgeable and a great help service was great didn't take long for my vehicle to get serviced and liked the complimentary wash definitely coming back

LauroM60

31 de may. de 2013

If you want to buy a used car or new, ask for ignacio ordaz. He knows much about all cars.when I am ready to buy a car, I will be back to see him. Thank you. Service is good too.

blancaSoto

31 de may. de 2013

Gracias Ignacio Ordaz. Mi experiencia fue muy facil y sin presion. Luego regreso para comprar otro carro al fin del ano. Gracias por su alluda.

review1234

26 de may. de 2013

Barb made my first time Ford purchase truly enjoyable. She was very friendly and was very patient with all of my questions and examination of the vehicle. Barb stayed very late in the evening to make sure that I was able to leave in my new vehicle, with all of my questions answered, and never made me feel rushed or that I was an inconvenience. The next day when I returned to get the vehicle detailed, she was there waiting, and gave me undivided personal attention. She again went over all the details of the vehicle, making sure that I understood the new features and that I was completely satisfied. It was truly a pleasure working with her!

sbradbury1

26 de may. de 2013

Barb Cobos is a very pleasant, professional, knowledgeable dealer to work with. My 2000 Chevy Malibu was going to cost me more to repair than it was worth, so I went to Barb for help. I was looking for a more economical vehicle and was considering the Ford Focus or Ford Fusion. Barb let me drive both, taking the time to discuss the features of each vehicle during our test drives. Barb put me at ease, making me feel comfortable asking all sorts of questions. Barb was incredibly patient and considerate. She demonstrated her competence as well as compassion, as I tearfuly departed from the Malibu. I felt the Ford Focus was my best option financially and it was easier for me to handle. I would...and already have .....highly recommend Barb as an excellent Ford dealer as she has honesty, integrity, and reliability, just like the Ford vehicles! Thank you Barb, for a great Ford experience!

houstonb

24 de may. de 2013

My first visit to this dealership was in 2010, my daughter purchased her first car. Felicia was so friendly and helpful, she helped her understand the financing. She did follow ups after the sale.In 2012 I returned and purchased a new car from Felicia Smothers.

scogsr2013

24 de may. de 2013

Kerry Burns was my salesman and the experience was great. He took the time to explain everything to me and did not put a lot of pressure on me. I highly recommend North Central Ford.

bdhobbs

22 de may. de 2013

Barb was excellent to work with, patiently worked thru several offers and options, then took time to show us how to operate the vehicle and all of its options

krischer9

22 de may. de 2013

Great job Felecia with helping my family find a reliable vehicle for all our needs. The process was very fast and easy. I would refer this location.

nipper123

22 de may. de 2013

North Central Ford sets the standard for the car buying experience. From the moment I contacted the dealership, throughout the sales process and my first visit to the Service department post purchase, EVERYONE I interacted with was professional, helpful and very courteous. The best part was my sales associate Barb Cobos. She knew all the details about the cars I was considering, she kept me in the loop--making every effort to locate the exact car I wanted, and followed-up with me as needed. The result was I got the car I really wanted, with the options I preferred at a fair price. Barb treats you like a real person. She wants to understand your car requirements so that she can deliver results.If you are thinking about buying a new Ford product, give Barb a call, you won't be disappointed. I have recommended Barb to friends and co-workers and I am recommending her to you.

bobbradford

22 de may. de 2013

Barb (Cobos) was very helpful and zeroed in on what we wanted rather than what was easily available. It took her a day or two to find exactly what we wanted and then she personally went and got it some two hundred miles away. I am 72 years old and not had this kind of service form a dealership since my cousin own a dealership in 1965. The personal interest she gave us will be long remembered. Thank you Barb.

kenhagood

21 de may. de 2013

I had a very positive experience at North Central Ford. Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in making me feel at ease. I also appreciate her followup by phone to see how I was enjoying my new car. She also stressed that I should call if I had any questions. I would certainly suggest her to any friends I might have looking for a positive car buying experience.Thank youKen Hagood

123456789abcdef

21 de may. de 2013

Felicia Smothers made me feel very comfortable in my car buying experience. As woman is was nice to do business with another woman.There was no pressure what so ever. She was able to get me into a price range I could afford and she gave me a decent amount for my trade. The dealership as whole was very helpful, friendly and courteous. It has a family like atmosphere. Felicia is very knowledgeable of Ford's line up of cars. She walked me through a lot of the technical stuff such as "sync" and she paired my phone for me to the blue tooth in my new car. She offered to help me anytime if I needed anything. All this with a smile and respect, This is the first dealership I have been to that I didn't feel nervous or scared. She made me feel confident in my car buying experience. I will buy another car from this dealership and looking forward to doing business again. And yes, I would highly recommend this dealership.

CMaximus

14 de may. de 2013

Great car buying experience, our salesman Kerry was super helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi!

SEBlack

13 de may. de 2013

Meagan Ray, WOW! She is what a Service Advisor should aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism that she extended to me. Other Service Advisors seem to take their sweet time in manandering out to supposedly help you; it never happens fast, and they never really seem interested in the issues you have. Not so with my experience with Meagan. She was at my door as soon as I opened it, she met me with a smile and a welcome to our dealership. She really listened to why I was there, and what I needed. She had my work order written up and was explaining the process to me before I new it. I didn't feel rushed, nor hurried. I truly felt that I was being taken care of.Meagan is the kind of employee that if you hiring, you would want to hire her.

sherm3698

9 de may. de 2013

Megan did a great job in scheduling and following through the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service.

TonyDallas

8 de may. de 2013

I took my 2004 Mustang GT for diagnose due to check engine light turn which caused it to fail inspection (emission issue). The result indicates Alternator over charging issue. The cost to replace an alternator is $758 (2 hours to replace the alternator and one hour for reset the vehicle program). 1 hour needed to reset the program? I went to the dealer to ask for a copy of the diagnose report. Roy was out to lunch and one of his associate refused to provide me a copy. His explanation is that the work is done on an iPad and they dont have the capability to print out a report. I paid $120 for the diagnostic and $20 for repair order (the funny thing is that I never ordered for any repair done to my car but they charged me anyway). Well never buy another Ford vehicle or go to Ford Dealership again.

mlbwannabe1

6 de may. de 2013

I have been buying cars from North Central Ford for many years. They have never let me down. This time was no exception. I was in need of a car and wanted an F150 truck. I didn't think it would be possible for me to get one. Not only was Norm able to get me into a truck I could afford, but it was a better version than I could have imagined having. He went way and above the average sales experience to help me get what I wanted at a price I could afford. Hisd attention to detail after the purchase was exceptional. Taking the time to make sure I trully understood my new truck. When I am ready for another I will be going back to North Central, and Norm.

capjack4

2 de may. de 2013

Our Ford Flex required assessment of a warning light that would appear intermittenly. I brought the vehicle in for evaluation and it was determined they would have to order a module for replacement. A few days later, Meagan called and advised they had the part and could do the installation at my conveniece. My first opportunity was the following Friday and we set the appointment. Unfortunately, my wife had planned a lunch meeting with a long estranged high school friend and we needed the vehicle by noon on Friday. Meagan was able to get the job done in plenty of time and my wife was able to attend and thoroughly enjoy her long anticipated lunch date. Thanks Meagan for going the extra mile for us. This is one of 2 vehicles we have had the pleasure of acquiring from NCF and our experience in both sales and service has always been exceptional. Well done folks!

Larissa Beach

25 de abr. de 2013

Bought a used vehicle from this dealership. It was a great experience. Our sales guy was Brad and he was very nice and took care of us thru the whole process. After we took vehicle home we had some small problems with the battery and we called them and they took care of it right away with no questions asked or any extra cost to us. The manager Josh handled everything and got us the car back better than when we purchased it. I would definitely recommend this dealership to anyone buying a new or used vehicle.

N123a456j

21 de mar. de 2013

I went there because of a letter I received from them that they would buy my car above the book value. I went there and the guy was the most unpleasant experience I had since the beginning. He just took the VIN number and didn't looked at the car. He didn't even walked with me to his room. He sent me there and asked me to sit while he works on it. I was waiting there for 20 min and then he came to his room. Looking at me like I am a thief or something. Then he told me they are not interested as the car has so much history. When I bought the car I didn't know about the "HISTORY" so I tried to asked him more but he was like "This car doesn't worth a dime" and he didn't give me much information. He was behaving like I had 2 major accidents with this car and I wanted to rip them off. After having this unpleasant situation going on for like 5 min he asked me how much I want to sell the car. And I didn't have any idea, so honestly I told him I don't know. Then he told me that the price is probably like $6000. I was shocked as I bought the car $17000 eighteen months ago. Of course it was my first car purchase and it might not be the best price for it, but the car is still 2 years old with 25000 miles only. So I left this dealership and took the car to an independent dealer across the highway. They gave me a price of $13,000. They were nice enough to tell me that if I put it on Craigslist I can probably sell it for 14,500 to 15,000 too. I was so shocked by the Ford dealer as I was trusting them all the time and was taking my car there for service and oil change every 4000 miles. I guess you live and learn. My takeaway from this was I will never go to their store. And will advice all people I know not to get close to their dealership.

srayt

16 de ene. de 2013

Get ready for a gouging & screwing on the price if you go to North Central Ford, I recently went there while experiencing vehicle trouble in Dallas and got my F-150 truck repaired and while they did get it repaired they charged me $ 355 for the same repair that I recently had done on the same truck for $ 162 at another Ford Dealership, (they both replaced different coil packs with the exact same Ford part #), I appreciate them getting me back on the road but I do not appreciate being taken advantatge of, I looked the previous invoice up when I got home and discovered the huge $ 193 extra charge by North Central, I was in a bind at the time and had the repair done as I am from out of town about 120 miles away. North Central charges : $ 118 diagnosis, 69.99 install coil pack, 126.50 for # 3L3Z12029BA coil pack., $ 28.20 Misc. Shop Charge , 12.77 tax = $ 355.46 total Other Ford Dealership charges: $58.50 diagnosis, $16.68 install coil pack, $82.06 for # 3L3Z12029BA coil pack, $ 5.13 tax = 162.37 total for a difference of 193.09 more at North Central Ford for the same repair on the same vehicle.

3waydimmer

22 de dic. de 2012

I'd recommend this dealership, but maybe not Ken 'Ohio' Richardson. Amazing how some individuals can be so knowledgeable and organized when appropriate and again so disorganized and aloof should the potential benefit no longer align with their goal. Smart and intelligent one minute...two minutes later they have checked out.

Reese21875

6 de dic. de 2012

I purchased a 2010 F250 Ford Certified truck in August 2012 - both batteries died 3 months later (less than 3,000 miles have been put on the truck since the purchase and has a total of 37,000 miles) & even purchased an extended warranty on the vehichle. Even though the truck is certified and the batteries were checked at the time of the Certification the dealership refuses to replace the batteries. If the batteries are completely dead now, there is no way that they could have had a good reading at the time of purchase. So much for Certified Warranty - I would not recommend this dealership for your vehicle purchase.

kenhar

20 de nov. de 2012

At 46 years of age, I have to state this has been my worst buying experience ever. As a Pastor starting a non-profit to assist formerly incarcerated individuals to find work, I needed a minivan to transport these individuals. As a nonprofit, I had little money to make mistakes. I chose not to purchase anything from the smaller side dealers and thought it would be worth the little extra to purchase from a larger reputable dealer. I search for months in the greater Houston area. Not finding much I branched out to the Dallas/Ft. Worth area. I saw a Ford Windstar that caught my eye at North Central. I talked extensively with the salesperson over the phone about the vehicle for about two weeks. With assurance I was informed that this is the vehicle to buy. I then flew to Dallas to purchase the vehicle. I inspected the vehicle to the best of my mechanical ability and noticed the radiator resevoir was horribly brown. The sales person brought a mechanic over who took the vehicle into service but returned shortly and stated it just needed flushing. The sales person took me to autozone and I purchased the product for which the mechanic flushed the system. During the paperwork process, I was brought into the office to sign the finance paperwork. I asked them why have I been waiting for over four hours when I had already been financed with my credit union. They informed that their financing was better. IT WAS NOT! I then informed them I wasn't here to finance but to buy. I found out later that autodealers often get points or kickbacks of some sort for financing customers. Not sure about that. I finally left NCF to drive the 4 hours back to Houston at about 7 in the eve (6 hours after initially arriving). An hour into the drive, the entire brake light system turned on so I immediately pulled over and called the salesperson and asked if I should return. He eventually called me back and said the mechanic said it would reset after turning the vehicle off. It did so I preceded to Houston whereby the lights came on again. A week later the vehicle severely overheated. Taking it to a mechanic to get the over heating and the braking system examined, he informed me the head gasket was blown, the radiator was corroded and possible water pump. I notified NCF for which they offered 500.00 on a 1200.00 overheating problem and nothing on the brakes (another 1157.00). I got the complete intake system done along with a new radiator but could not afford the water pump. The vehicle continued to overheat when the ac was turned on so I decided to then take it to Joey Meyers Ford. They said the water pump was failing and needed to be replaced. While Joey Meyers Ford really tried hard to work with me to repair the vehicle at little gain to them, I just couldn't afford it any longer.I then called NCF and offered to return the vehicle and get something else. They said it was after the 3 day return policy and couldn't accept it for which I said "I would have returned it when I was an hour outside of Dallas if it wasn't for the salesperson telling me it's ok" They did apologize but said it's a used vehicle but agreed to give me 1000.00 for the van and sell me something else. That deal would have left me 4000.00 in the hold as I still owed 2300 for the van not to mention another eight hour drive to turn it in to them. After much regret, and needing to move on, I sold it to a mechanic taking a 3000.00 (total) loss and delaying moving forward with our nonprofit. This has been a major nightmare. I agree it was a used 3600.00 vehicle and NEVER expected it would drive or perform like a new ford, however I would have thought that such a reputable dealership would allow their rep to be tarnished for what amounted to so much for me but, but literally pennies for them. On the positive, they appeared genuinely disheartened at my situation but (lol) not enough to do much about it. I believe that their are dozens, if not hundreds of people that have had success with NCF, I just am not one of them.

Larry Epperson

16 de oct. de 2012

Policies, practices and procedures of this dealership are not customer friendly. It was explained to me that they are part of a Big Corporation and that "this is how we do it"..."unlike some of the smaller operations that have only 3-4 dealerships". I offered that perhaps they are too big to sell me a car.I told them several times that I wanted to pay for the car with no need for financing. After I accepted the deal they came back with a credit report and asked me to sign it. When I asked why they ran a credit report the answer was, "To prove you are who you say you are, and not a terrorist". I walked out. The next day I went to another Ford dealership ~5 miles away and purchased an identical vehicle. The buying experience there was simple, pleasant and respectful.

Ronnie G Wilson

12 de oct. de 2012

I was working with Dwight Scott to cancell Extended service plan on a Vehice purched at North Central Ford. He did not performe his job in a timely manner nor would he return my calls. I spoke with him today and he raised his voice at me an stated he had a hundred things more important that mine. I told him Ford Credit advised me to call Customer Servive and he responded he did'nt care who i called. I have purched enough new for vehicles to be in Fleet. I will not buy another car from North Central ford as Long as he works there. He is rude and arrogent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

bzvrdf

4 de sep. de 2012

I took our '07 Expedition in for a diagnostic check to help identify the reason for the "jerk" or "missing" that was occurring during normal driving conditions. I agreed to the $138 diagnostic fee and was explicitly told that the fee would be deducted from the complete service ticket (free diagnostic) if we decided to have the work done at North Central Ford. If we decided not to have the service completed there, we would pay the $138 for the diagnosis and were free to complete the service at the mechanic of choice. It was diagnosed quickly through a computer check that we had 3 of 8 plugs misfiring and we needed to replace them as well and refresh the computer. The cost was $345 for the plugs and tune up and another $118 for the computer reset. If they broke a plug during removal it was another $99 per broken plug (max 3 or $297). However when I asked that I wanted any broken plug to ensure I was not being taken advantage of, they agreed and we hung up to complete the work. Within the hour I received another call from the service manager explaining the total cost was adding back in the original $138 from the diagnostic. When I questioned him to understand how that $138 was being added back into the total cost I did not get a straight answer and was told that since I picked a "menu item" the diagnostic would not be credited towards the total ticket since the menu item already has discounted rates. It became obvious at that point that they were not going to be able to increase the average ticket price with the $99 per broken plug because I wanted to see them and instead they were going to add back in the diagnostic fee of $138 to increase the ticket price. When I went to pick up the vehicle I asked for a better explanation and after 15 minutes I did not get one and when asked to speak to a manager was told that was not an option and even if I did speak to one, he would give me the same response. It was unfortunate to have this experience considering up to the shell game on the payment I had a good experience with quick diagnosis, an easy to understand fix and what I thought to be a reasonable approach to spending $138 up front for a diagnosis and the ability to get that credited if we had the work done there. If indeed this is standard practice at North Central Ford it should be explained at every chance, 1)upfront that the credit is not for "menu items" and 2)at the time of making a go/no go decision to have the work completed there. That may not have changed our decision for them to complete the work but the expectation and feeling of deceit would have been eliminated. Even after a poor explanation from my service manager and a request for someone else to explain it, I was not given that opportunity and actually told it would do me no good. Very disappointing and I would not recommend North Central Ford for service work because of the poor/deceitful communication and lack of customer service.

mthoes

21 de ago. de 2012

Thank you Sean for listening to what I was looking for. I know plans changed from when I first spoke to you about 5 months ago. You answered all my questions, understood when I said I was not ready when I first came to get information. Again you listened when I came back to test drive vehicles and gave me information on other items I should look at.Most important, when I had stated that I did not want to be contacted until I was ready to buy, you honored that. I think I heard from you or North Central Ford twice over the last 5 or 6 months and both times were just touching base and letting me know that when I was ready, you were there. That had more to do with me staying in touch with you and calling you on Saturday.When I called you on Saturday when my current car started giving me issues and my plans again had to change, you came through for me. You did not try sell me a vehicle that was more than I could afford. You will be the person I contact when I am ready to replace the one I bought this Saturday, even if in the far distance future you have moved somewhere else.Thank you for listening, answering questions, making suggestions.

schwab4

7 de ago. de 2012

We had a great experience and got a really good deal on our 2010 Ford F-150. Harry Robinson is by far the best sales associate we've ever had to deal with. It's hard to find someone that will be real with you, but Harry was honest, friendly, and helpful. We would recommend this dealership and definitely Harry Robinson to anyone.

catman222

13 de jul. de 2012

Terry was fantastic ,he was very forth coming and was able to delivery everything he stated he could.He was by far the best salesman I have ever encountered.Kevin was great he was courteous and friendly....this was by far the best car buying experience we have ever had...awsome team

jreganjr

28 de jun. de 2012

Norm is a pro. He takes time to understand his customer, does not attempt to oversell and works with you to put the deal you need together. We ordered a new King Ranch Expedition from the factory and worked the trade after the fact and all was delivered as promised. Norm also took the time to make the sale "personal" as if he was purchasing a vehicle and service himself. In todays we are all"customers", Norm gets this. Norm took extra time displaying all the bells and whistles with the new vehicle and took time to set up the first service call. This is the 2nd vehicle we have purchased from Norm and North Central Ford...hassle free, easy to do business with and professional, upfront. Net, this was a great customer experience!

Jonlash

28 de jun. de 2012

This is the 2nd vehicle I have purchased from Will...I wouldn't have come back to him if he didn't do an outstanding job. He is very knowledgable and understanding. I recommend him to friends

clhinton

21 de jun. de 2012

over the years we have bought many vehicles....I have to say this is probably the smoothest day at a car dealership we have ever had. Barb work very very hard to find us what we wanted and needed and Randy was also very helpful. For both of them their number 1 priority was putting us in what we needed not what they wanted to sell. Thank you to everyone involved - Cindi

tlonghurst1

20 de jun. de 2012

I bought my new Ford Fusion from Barb at North Central Ford. She was AWESOME! It was the best car buying experience I've had. I absolutely love my car and send everyone I know to see Barb!

lesredman

16 de jun. de 2012

I came into the dealership just to look at some of the new cars in Fords line up and consider a few different options as a possible upgrade from my ten year old gas guzzling SUV. Doug spoke with me about the things that were important to me in my current vehicle and why I was so attached that I have kept it for so long. I felt he really listened and paid attention to the things that mattered the most to me when it comes to owning my car. Over the years, I have visited numerous dealerships just to brows and have often spoke with the sales reps about possibly changing vehicles which always lead to me being more satisfied to keep my current vehicle rather than take on a new car payment. Doug was diligent in his effort to find the right vehicle that offered everything I could ever ask for and more, and he also managed to find the right car that placed my payment within 1 dollar of my very strict budget confinements. I was literally blow away by his professionalism and moved by his compassion. I felt like Doug actually cared about what I wanted and needed and he was so happy for me and my bride to be when we drove away in our new Ford Edge. He also took the time to walk us around the lot and introduce us to the service department manager and let us know exactly what to do in times of service repair needs and routine maintenance visits. Because of his thoughtfulness and thoroughness, I am very happy to be a North Central Ford Dealership customer.

mary187

16 de jun. de 2012

Terry gibson was a great help in assisting me with finding a car. I told him what i was looking for and what my budget was and he got me a vehicle right away. It was a pleasure working with this salesman and this deslership.

n8thesk8

16 de jun. de 2012

We had a great experience with Barb. She answered all our questions and if she did not know the answer she would find them for us. She kept following up with us throughout the process which took a year for us to finally decide to purchase our Explorer. She is very friendly approachable and a pleasure to work with. I would definitely purchase from her again.

Camralee

16 de jun. de 2012

I went to north central ford to purchase my first car, and truly had one of the best customer experiences in my life. Barb, and the entire staff were extremely friendly and helpful and took the time to make sure my car was exactly what I wanted. I think that customer service Is something that most dealers take for granted, but definitely not at north central ford! :)

Onetufflady

2 de jun. de 2012

I came into the North Central Ford after doing research on the cars I wanted and the Dealership I wanted to work with. Doug Gardner exceeded the expectations that I had going in to purchase my new car. I had this narrowed down to 2 vehicles the Fusion and the Focus. I told Doug what I wanted and why I chose these 2 models. He showed me both cars, informed me of the way each vehicles met my needs. He truly honored my wishes and did not try to sell me something that I was not interested in. Doug Thank you for all your assistance. I have already recommended you to Friends.

brownlane

31 de may. de 2012

I had a bad experience with this dealership. I traded in a car and ended up owing the dealership 290.00 plus the spare key to the car I traded. It took me a few days to locate the spare key at which time I mailed the key and the check. During these few days I received threatening calls and demands. They were going to come and repo the vehicle I purchased, never-mind the fact that they had possession of my vehicle. They wanted me to give them a credit card over the phone which I refused to do because I had already sent in the check and key.The other issue that I had was that it took almost 3 hours to complete the deal, 2 of which I spent waiting in a room for the finance guy, even thought I did pretty much an even swap. I am a very busy person and this dealership has shown a complete lack of caring about anything but their bottom line. I won't be back there, not even for service.

KRWCollins

17 de may. de 2012

This is the best service group that I have ever used. They are knowledgeable, friendly, and helpful. I don't use anyone else for my F-350 and even my Lincoln.

cards0918

11 de may. de 2012

The family car we had a 2001 cadillac deville transmittion went out for the 2nd time a couple of days ago. I was a mess knowing that me and my husband would have to pick up a car note something that we had not had in over 4 years along with I have never purchased a car in my name or dealt with a dealership before and have heard so many horror storys about how crooked they can be. Me and my husband knew were we wanted payment, mileage, ect. Well my husband found a car that we felt would fit us and we went up to the dealership. We were met at the door by "ohio" and we informed him that we would like to see the vehical we saw online. Well he informed us that he thought the car had been purchased but wasnt sure because he had just saw it. Well he starts searching for this SUV we wanted to look at he sured up and down high and low looking for the car he knew it was there at the dealership just didnt know where. Well we finally find the car and test drive it I loved it. Ohio took us and worked it to exactly what we wanted, Finance was just as great (I wish I knew the guys name we dealt with but he pushed and got us a lower interest rate, payment and warrenty.) THIS WAS THE MOST NON STRESSFUL PURCHASE I HAVE EVER MADE. Ohio did not act nor push us to buy anything he is very laid back and just leaves it up to you and he will also do what ever he can to get you what you want price range, car, ect. I would surely recommed this dealership to any and everyone. I normally dont get online to do reviews but my experience being a first time buyer was phenomenal.

rgworld

8 de may. de 2012

Ken Helped through the entire experience. He gave me multiple options and explained everything to me in great detail. He is very friendly and knowledgeable. I highly recommend him and North Central ford to Everyone!!!! Ask for ken if you are looking for a used care he will for sure take care of you!

mollyjmurphy

2 de may. de 2012

I found a car I liked on the North Central Ford's website and called for more info. I got "Ohio" on the phone and met up with him shortly after. He pulled the car up for me, we test drove it, and was able to negotiate a price without any hassle. He made the car buying process so much easier. The only problem with my experience was an extended check out time and a not so friendly "cashier"(?) - I didn't catch his name, but he was not the most inviting personality, considering I had been waiting with my 4 year old until close to 10pm for someone to check me out.Overall it was a smooth experience and I would absolutely recommend Ohio and North Central Ford to my friends!

John_Larsen2000

1 de may. de 2012

I have never purchased a vehicle from a dealership before in my life. Norm carefully explained the options available and showed me ten or so vehicles to get a 'hands on' view to see what was available. Norm aslo offered to 'run the numbers' on all the vehicles that I looked at and showed some interest to give me a better idea of the range of costs of the different options. We narrowed down the choices to four and from those choices I was then able to make the decision for the truck I purchased. I've been told by others that most sales are on average four to six hours in duration so I've felt somewhat bad about using up all of Norm's day since he spent a good eight hours with me by the time all the paperwork was completed. In this whole exercise it seemed the most important thing was to make sure I was getting the right vehicle, and not to 'beat the clock'.

Meddle

30 de abr. de 2012

Amazing and quick!!! The sales process was fine, it took me a little less than an hour and a half in and out with my used car.

blue1

28 de abr. de 2012

I came in with my mother to assist her in finding a car. We met with Terry Gibson and he was very helpful. He took his time and helped us pick out a great vehicle. I recommend this salesman and this dealership to everyone.

tbaird

28 de abr. de 2012

Ken listened to our needs and helped us find a car that was right for us. He was straightforward and honest -- great to deal with.

patrickg2392

27 de abr. de 2012

I Came To North Central Ford And Bought Me An Used F150. Terry Was The First Person To Come Out An Approach Me And When He Came Out He Was Amazing From The Start. He Worked From The Beginning With An Great Smile And Extremely Friendly's And Respectful. And Once We Went On The Test Drive He Was Very Clear With All The Details Of The Car And How Much The Car Was. So I Was Extremely Satisfied With His Overall And Customer Experience And I Will Definitively Have To Refer This Dealership To Friends And Family.

vdmenuez

27 de abr. de 2012

Great Service, Great Sales Department. and Just agreat place to do business. I can not say enough of how great this place is to do business.

vicsmith

27 de abr. de 2012

Mr.Causey was very professional, and very understanding my financial needes. He went way and beyond to put me in a car that I'M really enjoying and can afford. I would most definitely recommend him to friends and famil

ccjanniotis

26 de abr. de 2012

Ken was a pleasure to work with. I always hated going car hunting due to the fact that car sales people were always a hassle! Ken didnt pressure me to buy a car and listened to everything i wanted and needed in a car. I would recommended buying a car from Ken anytime!!

amyruiz

26 de abr. de 2012

We had a great experience with Cary. He was very helpful in getting us information we needed to make our decision to purchase our vehicle. Kevin in Finance was also very helpful in explaining to us our options. This dealership is highly recommended.

Martini747

26 de abr. de 2012

Wonderful overall experience, Ken is not your typical salesman. He's patient and not to pushy and showed us several cars in our budget which made it easy to pick ours out.

jwsherman

26 de abr. de 2012

Ken was a great salesman and made the entire experience very easy. Since I was purchasing my first car, I had alot of questions, all of which he answered honestly. He was not pushy, and was very friendly. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle.

nada.lipe

26 de abr. de 2012

When we decided I needed a new car, my son recommended Barb Cobos. We met with her and bought a new Fusion. She delivered on all items in our list and she is a very good salesperson. When Jim decided he wanted a new truck, he called Barb and my son is working with her on a deal right now. I have posted her business card at work and tell everyone "go see Barb". Every aspect of our purchases were right on target. We have used the service department for years and North Central has serviced my Lincoln almost from the day we left the dealership, I cannot say enough about how great we have been treated. Barb is the reason for our purchases, two new vehicles in two years. In our books, Barb is the star in North Central Ford!

Clweis

25 de abr. de 2012

Ilove my 05 Lexus can't beat the deal you got me will send all my family and friends to see you! By far the best car buying experience I have ever had Harry was a real cool dude

Mw1972mw

25 de abr. de 2012

THANK YOU BARB!!!!I love my focus this was my first car purchase and barb made everything so easy and the process was smooth. She did everything she said she would and more. Way above and beyond any level of customer service I expected. Thank you and my parents will be coming to see you soon.

ralanajackson

25 de abr. de 2012

I had a smooth car buying experience with Ken Richardson. I would recommend him to friends and will come back in the future when I need another car.

jjoking

24 de abr. de 2012

It was a REAL pleasure working with Ken on the purchase of our vehicle...he was very professional and friendly. He made the experience of buying our car a joy...we will be buying all our future vehicles through Ken and NC Ford!! Thank you so very much Ken!!

shaunni78

24 de abr. de 2012

I came in and worked with salesman Terry Gibson. He was very helpful and assisted me in finding a vehicle that was a great fit for me. I have recommended him as well as this dealership to people at my company. Terry is a shining example of how a car salesman and the experience of buying a vehicle should be.

siwilliams

23 de abr. de 2012

This was an extremely pleasant visit. I'd been shopping unsuccessfully all weekend for my daughter's first car. Monday I met with Ken "Ohio" Richardson at North Central...success at last. Instead of trying to sell me something I didn't want or need (which had been my experience all weekend at other places)Ken listened to me and found the perfect car for me within my budget. I plan to purchase another pre-owned vehicle in a few months and plan to go directly to Ken instead of wasting my time shopping around.

groupelite8

20 de abr. de 2012

I really like the fact that they are now able to take you to other dealerships and find a car. You as a customer, have a much larger and better selection on cars to choose from. That was a A+ for me, we found a great car that I like and was every pleased, didnt have any pressure about selecting a car at all! Ken Richardson was very helpful in finding a car with low miles, factory warranty and the best price, he never pressured me! I made two trip to the dealership and ended up buying two cars, one for me and one for my son. I have already been back in touch with Ken Richardson because we are going to buy another vehicle for my husband. Ken doesnt know it yet but in August or September we will be purchasing even another vehicle for our business.Ken Richardson will have sold me 4 vehicle in less that 6 months, one customer and that is all due to the fact, he is good at what he dose and I like the fact I can search ofter dealership parking lots.

Swalters21

18 de abr. de 2012

This was an awesome experience! The true pricing makes everything very easy. Kevin was super friendly and fun to work with. He kept us entertained and informed throughout the whole process.

EPONA12

15 de abr. de 2012

Went in to purchase a new car. I told the my sales rep (Felicia Smothers) what I was looking for, how much I could afford. And to my surprise she met those qualifications. Other dealerships were to busy telling me what I couldn't do and taking things off the vehicle I was wanting to make it affordable. Not good business. The staff at North Central Ford made me feel comfortable and I wasn't pressured into doing anything. My overall experience was great. Would highly recommend this dealership. Kudo's North Central Ford.

Hoosier

29 de feb. de 2012