Stephen

29 de sep. de 2016

The process was rather painless thanks to the online and email interaction. The whole thing was smooth and pleasant with none of the hassles usually associated with buying a car from a dealer. I highly recommend this dealer!

Sean T

28 de sep. de 2016

I recently purchased a used car from a friend. I needed to get it checked out before buying it. I made an appointment with Matt in service for a used car inspection. I checked in with service on the day of my appointment with J.J and Josh. I was informed it would take about an hour for the inspection to be done. I was surprised that in 55 minutes I had a list of work that was recommended. J.J showed me all the concerns with the tech while the car was in the bay. We than started to prioritize the items. I had a great first experience in Subaru and will continue to go to North End for service.

HappySubieFozzy

28 de sep. de 2016

Justin was very helpful and accommodating in helping us get a great price on our Forester. Financing and registration was also a breeze; I was surprised how easy it was. I would recommend them highly for your next Subaru.

Gina & Tony

15 de sep. de 2016

We had the pleasure of working with Greg Nuorimo who helped us buy our first new Subaru. He was very helpful in explaining the differences between the two types of cars we were looking into, provided fair insights into the comparisons of leasing vs. buying and truly made our buying experience painless. He even found a second used car for us as we were struggling to find an affordable safe car for our daughter. While I never expected to purchase 2 cars in a single day, Greg was great - he even helped us to surprise our daughter with her car! We truly believe we a part of the Northend Subaru family!

Boss Lady

24 de ago. de 2016

My recent service visit far exceeded my previous experience. The level of customer service provided by JJ was exceptional. I will return without hesitation

SarahM

16 de ago. de 2016

Great to see JJ and Josh back at the service counter. Had an excellent service experience. Always seem to have no issues. I can really trust this service department that's why they always service my forester. Keep up the great work!!

James Heinrich

7 de ago. de 2016

Buying a car is a Huuuuge deal in our household. With two young children we "want it all" in the car we decide to buy. Safety, comfort, storage space & amenities are important to us as we spend a good deal of time riding together as a family. Throw in the desire for a good deal and it is a tall task for us to walk away completely satisfied with our car buying experience. Add the realities of a any hiccup in the process and the stress can make it a miserable experienceEnter our heroes, North End Subaru & Mike Pinto.We met with Mike Pinto (and by we I mean my wife, nine year old and two year old) not knowing exactly what we vehicle wanted but with plenty of "must haves". Mike was extremely knowledgable, clearly experienced with all Subaru models, and patient with my kids running all over the premises. After much scrutinizing and test driving, we settled on the outback as the perfect fit for all of our needs. Being prudent shoppers we tested other dealerships but none could match the overall price, service, & convenience Mike and North End came to bat with.Where Mike Pinto really went above & beyond was when there was a hurdle with one of our needs. As can happens in any business transaction, there was a miscommunication outside of his control. As my frustration started to grow, Mike immediately assured me he would work in every way he could to make sure we were completely satisfied. In this day and age words are a dime a dozen...BUT MIKE CAME THROUGH FOR US!!!That is a rare trait, and one that goes a long, long, way.If you are in the market for a new vehicle I can give my full recommendation to North End Subuaru, and Mike Pinto in particular. That is not something I take lightly or do very often.Thank you Mike Pinto & North End Subaru, you've earned a loyal client for years to come.

Anne

2 de ago. de 2016

We came in a couple of times and were getting a sense of what I wanted..new or used. I met with Michael Pinto over the course of my visits and he was very patient and informative. After multiple test drives and questions, Mike took the time to weigh the pros and cons of used vs new helping me make a decision. I'm so happy with my new impreza!

abagofNickels

30 de jul. de 2016

Went in to look at new CX-5's. Dealt with Eric. He was very patient explaining the features of the vehicle and how the process would work. I love my new car and will highly recommend North End and Eric to anyone looking for a car. Thanks again Eric!

Subaru Man

30 de jul. de 2016

Matt in-service was informative and fixed the issue quickly. Special thanks to Bob for the introduction and advice. Now my baby is running smoothly.

Mike Nobbs

21 de jun. de 2016

Was in North End Subaru for service my Adviser Matt Rondeau was very helpful and took care of what I was there for and explained future maintenance recommended on my vehicle the other Advisors was very nice and helpful as well . Keep up the good work North End Subaru service department see u next service Matt and welcome to the team .

Michael B

7 de jun. de 2016

I always have a great experience at north end subaru. Rich, Matt, and Matt are a great team and always go above and beyond to make my service experience as painless as possible. And they always accept my coupons, even when theyre expired!! And i love my subaru!!!

Nicky

28 de may. de 2016

I was al little worried when we went into the dealership with my mother to purchase a used car priced around $12,000. We had been to a few other dealers and noticed that the quality of what we could get for the money was below our standards. We had a few friends that told us to go to NorthEnd Subaru/Mazda and went with hope that we could find a gem...We met Tom Sawvelle and he showed us a perfect Subaru Outback Sport model with very low miles. The car was perfect and the entire transaction was awesome. They helped secure a great interest rate for my first car(with my moms help) and we drove away ready to tell everyone to not waste time going anywhere else.

Lola

23 de may. de 2016

Great service matt was a big help. You have a customer for life.the service is always great at north end Subaru. I will drive the extre distance to use you guys from now on!!!!!! The customer service is top notch the manager Andy is more than happy to meet with you to listen to you're problem and make recomendations. I will be back for my next service.

Jack1

26 de abr. de 2016

The guys at north end service are top notch. Great service nice people very helpful.

Legacy 12

26 de abr. de 2016

Great service team. Very helpful and willing to go over everything with you on the car.

NancyN

25 de abr. de 2016

I went in for service and the guy at the desk Rich Brooks was great! He is very knowledgable about cars and made me feel comfortable! Thank You!

Jesica Kirrane

25 de abr. de 2016

I stopped by North End Subaru on a Saturday afternoon, just looking to test drive a used Legacy. I met with Tom Sawvelle. While I was only there to see if I would like the Legacy, Tom did a great job explaining all the features of the vehicle. He showed me the resale value on the cars and how Subaru rates in Consumer Reports. I soon realized that this was certainly going to be my next car, it was just a matter of picking one out. My husband and I both test drove a new one and a used one. Falling in love with the black on black of the new Legacy, it was going to be a go! Tom was super helpful in getting me exactly what I was looking for in trade in value and price without me telling him where I wanted to be. Tom in finance also did a fantastic job getting me rate that fit my budget. All the pieces just fell together in a very low pressure setting that made this one of the most stress-free buying experiences I have ever had. On a day that I thought I would only be test driving a vehicle, I ended up driving one off the lot and taking it home! Tom was very thorough in showing me all the features of my new car, including setting up the bluetooth for my phone. He walked me through the manuals, the websites that help me maintain my car, set up my first oil change and more. He really made this all very easy. I also wanted to mention, that when I had a question about a certain dash light that had come on, the service department was quick to find the cause and remedy it without any issues. Matt in service was also a pleasure to deal with and I look forward to working with him in the future on the maintenance of my new car. The next time my family needs a car I will certainly look at North End Subaru and Tom to help make the car buying experience a pleasurable one. I will also recommend my friends to this dealership for their quality staff and vehicles.

Janine

23 de abr. de 2016

I can honestly say that until now I've never had a wonderful experience buying a car. North End Subaru and Thomas Sawvelle made the car purchasing process enjoyable. Even though I was almost certain I wanted the Impreza Tom went over the basic features of the Impreza and I was sold right then and there. After the purchase he spent as much time as I needed to feel secure I could drive away and know how to operate all the features. I drove off feeling so comfortable, loving this car. On a funny note, I had a lot to take in and failed to remember what Thomas said about removing the car key. I drove off to shop only to park my car at the store and find to my humiliation that I couldn't get the key out! I immediately drove back to Subaru and there was Tom walking up to me obviously knowing I had forgotten something. Amazing. Talk about customer service! Yes, Excellent. (Yes, I now know how to remove my car key:))

Renner Gracie

21 de abr. de 2016

Great service, as always!! Just went in for a normal service appointment, Rich and Matt do a great job. In and out within an hour, with a car wash!!

subaru fan

16 de abr. de 2016

The sales consultant, Frank Lajoie, was a pleasure doing business with. I was looking to purchase a new2016 forester. Frank assisted me with all the information I needed. He was an extremely pleasant, knowledgeable consultant. There was no pressure on making the sale. All my questions and concerns were answered. He took the time to explain the entire car and its features. Encouraged me to come back if there was anything needed in the future. I would definitely purchase another vehicle from Frank and recommend him to anyone I know that is interested in a Subaru.

Tammy

1 de abr. de 2016

Thank you Mazda Service, and parts for all the years of excellent service. I am moving and if it was not for the 1500 miles between us, I would make the trip to get my vehicle serviced there. I will Miss each and every one of you

Justin B

1 de abr. de 2016

Mazda Service is always great. They are looking out for my safety and best interests. My cx-9 is the best vehicle I have ever owned and North End Mazda is the only dealer I have ever been to.

JRod

29 de mar. de 2016

North End Subaru is definitely the place to shop for your new car! Tom Sawvelle was my Internet Specialist and he was a pleasure to work with in selecting my new Subaru. The entire process was comfortable, no pressure and completely stress free. The General Sales Manager, Jesse Manning took the time to introduce himself to me when I made my initial visit to the dealership which spoke volumes to me and Tom Liddle, Business Manager, took the time to explain in detail all aspects of my lease agreement. I highly recommend this dealership if you are in search for your next vehicle!

Subaru1

28 de mar. de 2016

Great service. The guys go above and beyond every time I go in. Thank you

Rich beauregard

28 de mar. de 2016

Every time I go back for my oil change they do a free multi point check on my car which is very helpful.

John dollan

28 de mar. de 2016

I have serviced at north end for years great crew of guys working over there.

Kim

28 de mar. de 2016

One day after picking up my car where I spent $900 for repairs I received a postcard for my birthday (which was three weeks earlier) with a $25 gift card offer toward service on my Subaru. I went into the service department the next day to ask if they could honor the offer on the service I just had on my car. I was told flat out "no" by Josh who explained "the ticket had already been closed out". He said it has to be used on my next service. The stipulations on the postcard limited the service to a Subaru vehicle and expires 4/15/16 (in three weeks). Whether dealership policy or not, this decision was very shortsighted on behalf of the dealership. What Josh didn't know was that by the way he answered this question determined whether I was going to return the next day to purchase my Mazda CX-5 or find another dealership. His decision made a very loyal customer to one that is quite disappointed. It was very easy to find another dealership who was more than willing to sell me my new SUV.

M&D

20 de mar. de 2016

Greg and Tom made new car ownership friendly professional and easy

Patricia Frezzette

14 de mar. de 2016

For a dealership on a back country road this place was amazing. This was my first car purchase as a widow.I was immediately put at ease with the kindness of the sales associates. The general manager gave me a very fair price for my trade. Which was a concern of mine.The transaction went quickly and smoothly. Before I knew it I was out on the back country roads driving my very nice Subaru. And loving the moon roof!!

subiesaredopeee

11 de mar. de 2016

ive been going to north end subaru for service for a long time, and i can honestly say the service has only gotten better. Rich always goes out of his way to help me out. Ill always be a loyal customer!!

Bernie

1 de mar. de 2016

My wife and I enjoyed a great buying experience with Northend Subaru! The staff was great to deal with and made the experience 5 stars! Frank Lajoie was great and I hope he remains part of the sales tam for many years to come! Tom the Business Manager was also great! Want a great buying experience go to Northend Subaru!

Jay

25 de feb. de 2016

Could not be happier with the great service staff at north end Subaru.

JSTIMEADOWS

23 de feb. de 2016

Rich Brooks is a great service advisor he knows a ton about cars and is always nice when I come in to talk to about the new STI!! Great guy to have in your service department!!!

Subaruguy66

23 de feb. de 2016

Rich Brooks is great he always has a smile when I come in. He is very honest and trusting so I feel comfortable with all my repairs done here! Thanks Rich and the service techs! Great job!

Steveknox

23 de feb. de 2016

Matt, Rich, Josh, and that guy up top make a great service department. My vehicle has a check engine light and the guys got it in and it was fixed and get this it was under warranty!!!! Couldn't believe it. Will be coming back here. Great staff at North End Subaru.

Jacob Comeau

22 de feb. de 2016

Had a great experience buying a 2016 Wrx, it was my first time buying a new car and I did not feel pressured at all I got the exact car that i wanted. The salesman Greg was an outstanding salesman, very friendly, polite, and professional, I felt very comfortable the whole time with his great car stories and humble jokes. Overall it was a awesome experience and I would recommend the salesman Greg to everyone that wants to buy a Subaru

Ryan

18 de feb. de 2016

I have been going to North End Subaru for years, and will continue to. The service department is top notch and last time in Rich went out of his way to contact subaru for an issue that we had on an out of warranty car. He was able to get the repair covered and saved me a lot of money. North end is awesome!!

LOVES HIS CROSSTREK

18 de feb. de 2016

GREAT PLACE AND FANTASTIC PEOPLE...WAS JUST A LITTLE DISAPPOINTED, TURNING IN A VEHICLE WITH WHEEL LOCKS AND BUMPER PROTECTOR...HAD TO SPEND AN ADDITIONAL 70 DOLLARS FOR THE LOCKS AND 200 DOLLARS FOR THE BUMPER PROTECTOR..BOTH ITEMS WERE ON THE TRADED VEHICLE..SALESMAN FRANK WAS EXTREMELY KNOWLEDGEABLE ON THE CROSSTREK...NEW ITEMS, ELECTRONICS, RADIO, ETC. THIS IS THE FOURTH VEHICLE,(SECOND CROSSTREK) THAT I HAVE PURCHASED THRU FRANK LAJOIE. I HAVE NEVER, IN ALL MY YEARS, OF DEALING WITH DEALERSHIPS,(AND PURCHASING CARS), HAD THE PRIVILEGE OF MEETING A NICER PERSON THAN FRANK. THE CROSSTREK IS IN MY OPINION, IS THE BEST SMALL SUV FOR THE MONEY. THE GROUND CLEARANCE, GAS ECONOMY, PERFORMANCE, PADDLY SHIFTERS, ETC., ARE JUST FANTASTIC. IN THIS AREA, (NEW ENGLAND) I WILL ALWAYS OWN A SUBARU.

STIspeedfreak

17 de feb. de 2016

Great service experience I dealt with Matt, Rich, and Josh. All were great to deal with and knew the product very well. Had a major service and some recalls. They all took great care of me during the experience from getting a rental to cashing me out. I feel like a valued customer there. Always will return

Steve G

29 de ene. de 2016

eration. I just purchased a 2016 forester and Greg N and the team did a great job in listening to my needs and showing me the available options.. Greg lives and breathes Subaru. He knows the cars inside and out and knows more than just the shiny bits. This isnt the first vehicle Ive purchased from Greg and Im happy to be able to walk into this dealership and simply ask for Greg. Hes upfront , straightforward and honest. The buying experience doesnt end there though and this dealership has a full service side which is expertly manned with knowledgable and friendly staff. In finance, youre treated with no frills best financing options presented by Tom. You know when a finance manager spends the time to show you the list of available lenders to help you pay for the purchase that they pride themselves on being transparent. This is not your typical dealership! One thing to mention is that on GregS day off, frank agreed to take me out in a few extra cars because I was stuck on which vehicle to go for. He didnt have to give up his time to do that but it just shows their overall commitment to deliver great service. Thank you Greg with getting me in my car. Love it!

subiesruleyo

14 de ene. de 2016

Rich in service always goes out of his way to help me service my subie. We've been homies for years yo, i always trust Rich to hook it up!!

SubieGrrrl82

13 de ene. de 2016

Rich Brooks is the best service advisor I have ever had to deal with and with him it was a pleasure! He made sure to explain everything so I could understand but didn't talk to me like I was a 5 year old. He definitely gained my trust I will always bring my car to North End now as long as Rich is there. If he leaves I will go to where he goes next as I really can't say enough good things about his service really you gained an excellent employee make sure you keep him happy because he is probably the reason many people go to your service department now! He always has a smile and just knows his stuff inside and out!

Marci S

22 de dic. de 2015

We purchased a used 2007 Mazda Miata from Tom S. at the Subaru store and our entire process was painless. We love the car and plan to drive it while it's a record breaking warm holiday. We plan to send all of our friends and family to see Tom.

jimmyb

21 de dic. de 2015

I am consuming oil in my new car I bought in Shrewsbury when I called they said they all do that and stop wasting there time they have real work to do I was furious so I called north end Subaru service and spoke to a fellow I think named josh he spent 1 hour on the phone with me and explained why this was happening and even told me what page in the Manuel this was I am not pleased about the situation but I am pleased with how north end handled the situation rather than telling me to stop wasting there time I have not been to north end before but I will my next oil change

justin101

21 de dic. de 2015

The service team at North End Subaru is second to none they are a great place to service my subaru.

Dave M.

14 de dic. de 2015

Five Stars, well-earned! We purchased a new Subaru Forrester from North End Subaru last year. That sales experience was so positive that, one year later, we have just now purchased a new Subaru Outback Premium from this dealership. We found our salesman for both car purchases, Frank Capoccia, to be highly knowledgeable, very honest and personable, and refreshingly straightforward. Price negotiations for both new cars were completed in only a few minutes; we got a very reasonable price in both cases, and there was no hint of the pricing rope-a-dope that one often experiences with car dealers. Buying a new car should be an exciting and pleasurable experience, as it is at North End Subaru, not an ordeal, as occurs with many other dealerships.

Subaru4Eva

30 de nov. de 2015

Richard Brooks was pleasant and made the whole experience easy and less intimidating. He thoroughly explained everything so I understood it without talking down to me. Rich is a great member of the team!

MattB

28 de nov. de 2015

I went in for a pretty large repair, a head gasket, and the first person I spoke to gave me a price of almost 1600 dollars. Next time in, rich said he would call Subaru and try to get some assistance, I would have been happy with some help.......he got the entire service covered. Rich is an asset to your company, and he's earned you a customer for life, or at least as long as he works there

Mary

28 de nov. de 2015

I saw Tom Sawvelle last week and am now proudly leasing a 2016 Subaru Crosstrek! This was my first time leasing a vehicle, and Tom made the whole experience very comfortable. He answered all of the questions I had, and those that I didn't think to ask! I am a very satisfied customer!

George B

27 de nov. de 2015

I leased a Forester with Tom Sawvelle, sales. He was kind, patient and knowledgeable. He walked me through multiple purchase scenarios explaining the different rates and payments between vehicles with ease and understanding. After choosing the right path for me, I worked with Tom Liddle, Business Manager. He guided me the rest of the leasing process and got me on the road with a new Subaru. All the folks at North End Subaru are fantastic providing small town service with a smile. I cannot recommend the highly enough. If you are interested in a Subaru, go the extra distance to North End Subaru in Lunenberg, its worth the drive.

Subu

27 de nov. de 2015

Great service every time the good people at north end Subaru service never let me down.

Dave

25 de nov. de 2015

I have purchased several new cars over the past 40+ years from several different dealerships throughout the United States. My experience with North End Subaru on the purchase of our new Subaru was, by far, the very best experience yet. Incredible professionalism, honesty, transparency, and fairness, along with the pricing of a new automobile that was competitive and fair. I usually dread having to look for a new car, however the process with North End was painless. I don't usually write a review unless it's a negative one, however I just had to let people know that if you shopping for an automobile, talk to Frank or Marty at North End. You won't be sorry!

Subu

24 de nov. de 2015

Great service team!! I do all my service at north end. The service Director Andy has helped me out a few times and earned a customer for life.

SubaruLuv

23 de nov. de 2015

Everytime I come in the dealership now to get my car repaired I always see Rich Brooks there smiling! It brightens up my day to come in and see such positive energy! Especially in the line of work, car repair is never an easy thing but with a great attitude from right when you step in, it makes the process so much more bearable! You got a winner when you hired Rich!

Wrxspeedfreak

23 de nov. de 2015

Subaru service has always exceeded my expectations and my last service visit was no different. My service advisor Matt was friendly and quick to meet my needs and time for service was great. In and out. Couldn't ask for anything more.

KD

21 de nov. de 2015

Lauren was an absolute pleasure to work with! I loved how speedy the process of getting in my new car was, found my dream car and it was in my price range, and i will and have already recommended North End Mazda to friends!

Audrey

7 de nov. de 2015

I love going to North End Subaru to buy a car as it is very low key and no pressure. Mike Pinto is a caring and reliable salesman. I also love the service department--always reliable and on time.

Jen

21 de oct. de 2015

What a hidden gem!! This place goes above any other service department I have ever used before. The service Director Andy was super helpful getting my Subaru towed and having it fixed that same day!! Great job!!

xanman2112

20 de oct. de 2015

A couple of weeks ago I picked up my 2016 Forester at North End Subaru. I stopped by last weekend and met with Greg Nuorimo. Greg knew the Forester inside and out! We went for a test drive and he pointed out all the features of the new Forester. Having done my research, I purposely tested his knowledge and he scored an A+. He made great recommendations on options, including the alloy wheel package. I asked Greg to locate a black 2.5i for me, and within a few days he had one shipped up from CT. Negotiation was easy and no nonsense. I know I got the best price! I had setup financing with one of their partner banks, so the entire transaction (loan and purchase) was one-stop shopping at the dealership. Tom Liddle (Business Manager) expertly lead me thru the process in a quick 20 mins. After, Greg walked thru all the features of my new Forester and their customer rewards program. He also introduced me to the Service Manager. I then spoke to Marty (General Manager) and we had an excellent conversation about my car buying experience and the history of the dealership. The best part of dealing with North End Subaru is that throughout the entire process I felt like a valued customer, and not a walking pocketbook. They are passionate about customer service and establishing lifelong relationships. North End has earned a new customer for life and I look forward to establishing that relationship with Greg, Tom, Marty and the entire crew at North End!

Subie Girl 66

19 de oct. de 2015

It was very late and I was waiting for my oil change as usual and a customer came in late said he had an appointment but they couldn't find one it seemed in the system but he said he spoke to a Josh. Instead of arguing with him or causing any kind of inconvenience my advisor Rich Brooks just stepped up to the plate and took the car in and got it done even though it seemed as though it would be difficult seeing they didn't know it was coming in he didn't even hesitate or anything RIch sprang into action and kindly told the customer to have a seat and they would get his car in. It's that type of customer service that everyone needs to have. The guy obviously called the dealer he knew who he spoke with and everything. Good thing you have an employee like Rich! He really made it easy and got it done! I would be sure not to lose him he is worth probably more than what he gets!

Joe and Stacie Chamberlain

13 de oct. de 2015

This was the first car we looked at. We felt no pressure or bad vibes from the salesman Tom Sawvelle was excellent to deal with and we will go back to see him in the future.

Rita

29 de sep. de 2015

I bought a 2016 Subaru Outback at NorthEnd Subaru of Lunenburg with the help of Michael Pinto our sales person. Mike was knowledgable, entertaining and extremely helpful. The entire team at NorthEnd Subaru made my buying experience a pleasure. There was absolutely no pressure. Jesse, the sales manager, helped negotiate a price that I am sure I could not match anywhere. He was very generous and kind when approached with any concerns. Tom, the finance guy, was also very helpful and knowledgable and helped us find very affordable financing. I usually find car shopping very stressful but that was not true of this experience. I couldn't be happier with my car or my dealership. Thank you Mike, Jesse, and Tom.

Geoff

24 de sep. de 2015

I brought my car in for service and Rich Brooks did an amazing job from start to finish. He kept me in the know, throughout the whole process. It is nice to have a place I can trust to service my car. I will definitely be back.

Alisha

22 de sep. de 2015

Josh is wonderfull every time I come to service I receive service that I would expect to get at a high end dealer like BMW ect he is very proffecional he Allways let me know how much everything will cost and how long it will take and with my budget and busy schedule this is priceless

Stephanie Lamprey

14 de sep. de 2015

My sales consultant was Frank Lajoie. Although it was my first time at the dealership, from the moment I walked in, he and the Subaru team treated me like family. They were concerned about finding out what was right for me and my budget, not at all about pressuring or making a sale. Having just had a baby, I really wanted a safe, reliable used car for my family. I was so happy with what the team at North End Subaru found for me! The customer service is phenomenal. Frank took time to explain everything about the vehicle I purchased. He was extremely knowledgeable, friendly, and caring. What impressed me the most was how much Frank truly enjoyed his job and how highly he spoke of his co-workers, especially his General Manager. I've never had this sort of positive, enjoyable experience at any other dealership.

Paul & Kathy

4 de sep. de 2015

I am very happy with the purchase of my new 2015 Subaru Forester. The car buying experance was very easy and Frank Capoccia was great . We told him what we were looking for and he set us up with the perfect car at a great price. He also explained all the features of the car and more.I would highly recommend buying a new car at North end Subrau. I was a Ford person , But after my experience today i am now a Subrau person for life. Also Thomas Liddle was great at setting up the finance part of the purchase . Could not beleive we purchased the car and picked it up a few hours later.

Mazda For Life Anna

1 de sep. de 2015

Had my Mazda 3 in for service and I have to tell you this group of individuals are AWESOME!!! Matt, Rick, Beth and Adam are so helpful and I'm not use to service departments being kind and helpful. Off the charts with customer care. I will be bringing my car in for service as long as I owe my Mazda and will also bring in my Honda because I trust these people and I highly recommend this dealership. Thanks for making service easy again!!!!! Anna

Subaru Owner for Life

31 de ago. de 2015

I tried taking my car to another Subaru dealer for Service and they just don't compare. Andy and his team do an amazing job addressing my concerns and needs. They do a great job and I'm always treated with respect. I know that when I drive out of the lot, my car is in tip top shape. I've had issues with other places, but never here. I refer all my friends and family to them. I can't say enough great things about them.

subiechick420

29 de ago. de 2015

I'm not a regular customer and I've never written a review before, but after the service undecided on my Subaru by your employee rich brooks, I felt compelled to write. I'm from out of town, and came in unannounced on a Saturday (I'm sure your busiest day of the week) and rich went out of his way to make sure my problem was a not only repaired but done in a timely manner. I honestly wish I lived closer, I would do all my service with north end, and rich

Dale

26 de ago. de 2015

I shopped three different dealers in the Worcester area before I had the pleasure of talking with Tom Sawvelle in Subaru sales at NorthEnd. We felt comfortable and when we went in to buy a new Forester, he as well as the rest of the team treated us better than we could have ever imagined. I wish we had went to see Tom before wasting time at the other dealerships. We can only hope to find a dealer in Florida to help us with scheduled maintenance when we escape the New England winters.

Soobie doo

25 de ago. de 2015

Great service every time. Josh & Andy were a big help.m

Outback12

20 de ago. de 2015

Service with a smile Andy and Rich helped me with what I thought was a huge issue; turns out it was a rock lodged in between my brake pad and backing plate. They new what it was immediately.

Subbielover

20 de ago. de 2015

The service department at north end Subaru has been great to deal with. The manager and staff are very helpful every time I go in for service.

David Myers

7 de ago. de 2015

Last week I purchased my new car. I spent a lot of time looking at used dealers all over Massachusetts and honestly 90% of the salesmen I talked to really came across like they were trying to take advantage of me, didnt care about my needs or concerns and just wanted to make a deal and get me out the door. That couldnt be further from the case here. I was assisted by Creighton and eventually Jason at North End Subaru and from the very first time I called the store it was obvious they genuinely cared about making it as stress free as possible while still making sure I was getting a quality vehicle that would meet my budget and needs. And thats exactly what they did. I could not be more happy with the experience I had here. I was in a bad situation as my previous car had just finally died and I had a small window to get into something new. They were patient, knowledgeable and extremely approachable. I expressed all of my concerns with them up front and they were very honest and straight-forward about everything and turned an extremely stressful situation into an enjoyable one, making sure all of my concerns were addressed. One of the best customer service experiences I have ever had and would 100% recommend them to any and all of my friends and family. If you have to buy a car buy it here.

Sarahch

30 de jul. de 2015

Last service on my Mazda 3 was great They got the vehicle done and even had time to wash it. Great personalized service as always.

Edjohnson

30 de jul. de 2015

North End Mazda got my Cx9 in for a concern I had right before my trip to the beach. Not only did they give me a loaner car to still get to the beach but they got my front differential covered under warranty. The tech Steve explained everything that was going on and Rick made the whole process so smooth. Will continue to service with them. Great guys over there at North End.

JohnnyB

29 de jul. de 2015

The service staff at Mazda is great. They got me in and out very quickly for a service on my vehicle even though I didn't have an appointment since I was going on a trip. Great service buy this dealership I must say.

Miataman6314

29 de jul. de 2015

Mazda service is excellent. Always gets the work done I a timely manner. Very fast and efficient.

Rally car

28 de jul. de 2015

What a great staff!!! I will continue to use north end Subaru service they never let me down and always help me on pricing for services.

green car1

24 de jul. de 2015

I had a great experience buying my new Forester at North End Subaru. All the staff was very friendly, helpful and professional. Our salesman Tom Sawvelle was especially helpful and knowledgable and pleasant to do business with. Definitely the best car buying experience I've ever had. I'd recommend this dealer to anyone in the region!

PR

21 de jul. de 2015

I purchased my first new car earlier this month, I love my Impreza and am very grateful to Tom Sawvelle and the team at North End Subaru for making the whole daunting process a piece of cake! From the initial contact to the post-sale follow up, they have demonstrated not only expertise and professionalism, but also kindness and support. I'm very happy that I chose North End Subaru and I know that I'll keep the relationship for years to come.

Legacy2013

21 de jul. de 2015

Top notch service!! These guys really know there stuff. I have serviced at one other dealer in the Worcester area all I can say is I will never bring my car to another dealer again these guys were great!!!! They saved me 300.00 dollars from what the other dealer quoted me.

Meghan

21 de jul. de 2015

I recently worked with Mark to purchase my 15 CX5. Me made purchasing it easy and stress-free. I have already gone in for routine service. The service department was very welcoming and informative. They explained the service and provided me a rental for the day so it wasn't disrupted. Matt, Adam and Rick made the whole experience as enjoyable as servicing a car can be. I will be back for future services and even purchases.

Forester505

20 de jul. de 2015

What a great feeling it is to be able to trust I mean fully trust a a place to service your car right every time. The people at north end Subaru go above and beyond every time from the guys down front all the way up to the service manager Andy. This is a great place to service your Subaru!

MichelleL

16 de jul. de 2015

Rich Brooks in Subaru service was awesome he really knew what he was saying and it made the whole thing easier! Thank you!!!

jimmy

30 de jun. de 2015

I've been using North End Service for a while and will continue for the years to come. Always professional and issues addressed and completed first-time.

Sporting a new Impreza

30 de jun. de 2015

I shopped at 3 different Subaru dealerships before I landed at North End Subaru. I dealt with Tom S. in sales who exceeded my expectations. I will highly recommend Tom and North End Subaru to all of my friends and family.

Michelle L

29 de jun. de 2015

Rich Brooks in service is a great part of the service team. He was very knowledgeable and made a bad situation not so bad. He explained everything thoroughly and made me feel comfortable with the repairs. I will always bring my car here for service!

Subarulover

29 de jun. de 2015

The service department is unlike vany I have used in the past from top to bottom you deal with people that have great product knowledge. I had the pleasure of dealing with the service director Andy he was able to turn what was a bad situation for me into a gvreat experience. Let's just say he went above and beyond for me.

Jimmy

21 de jun. de 2015

I was on my way to worcester and my vehicle died on the highway I googled dealers near me and I found this place I spoke to a gentleman named josh he. Gave me the number to road side and they towed me to north end josh later told me I had a bad alternator and he could get my vehicle repaired with in a hour he gave me a choice of factory and aftermarket this I loved I felt like they wasn't just trying to sell me the most expensive one I of course chose the aftermarket one and my car is like new again

Bill

31 de may. de 2015

Recently bought a 2015 Forester from North End Subaru. Experience was totally stress free, with no pressure at any time. Frank was great to deal with and look forward to many years of association with North End.

Outback jack

28 de may. de 2015

It's hard to find someone you can trust with your car and will be strait and honest with you. Well I feel like north end Subaru is a place where I know they treat the customer right. I have now gone in for service 4 times and every time I get the same great service keep it up

Legacy lady

28 de may. de 2015

The service Director Andy Voellings was extremely helpful to my husband and I. He went above and beyond for us. Our car was in for a problem that another dealer could not find so we decided to bring it to north end to see if they could figure it out. When we arrived we told josh in service what was going at that point Andy the manager overhead our conversation and assured us he would get to the bottom of our car pronlem. Well he did exactly that he called us within an hour found our problem fixed it in 20 min. Replacing a sensor under warranty for us. Needless to say They earned a new customer for life.

Legacy10

26 de may. de 2015

I have been a regular customer at northe end for years they have a great staff of friendly people. I would recommend using them to friends and family. The service they provide is top notch. I was helped by Andy and Josh they were both very helpful!! I love my Subaru!!!

Chris tucker

27 de abr. de 2015

The service team at north end Subaru. Is great!! The really listen to your concernes and make sure the job is done right the first time.

sarahs

26 de abr. de 2015

my favorite advisor is josh he was a tech so I trust him when he tells me what needs to get done because he understands what is going on and is not just trying to sell me something he is very knowledgeable

leisurej

9 de abr. de 2015

Your comment is awaiting moderation. I was so impressed with North End Subaru. Everyone there that we have spoke and worked with was extremely professional and treated us great! A year ago we bought a used Subaru for our teens to drive. We found a one that had had two previous owners that had both purchased and resold the car with all the work on the car done with North End. Wow, That speaks so highly of the people that work at this dealership. That car is doing great. We returned to by a new Soccer Mom Vehicle for me and again was very impressed with the service and care they gave to us. I happened to want a certain vehicle, the Forester, with all the bells and whistles and in Venetian Red. They didnt have one so they had to hunt high and low to find one. They got it a day later and had it inspected by their team and ready for me the next day. Frank Lavoie when through the vehicle thoroughly with me to make sure I got everything that I wanted and understood what everything was for and how it all worked. He was great! Id recommend that anyone interested in a purchasing a new or used car visit North End Subaru, in Lunenburg before going else where. You wont regret it!

Jon

1 de abr. de 2015

I chose North End Subaru dispite the fact that it's a bit further than the other two dealerships I was considering. Frank Capoccia was friendly, helpful and made the whole experience of buying a new car a pleasure.

Zoomromzoom

31 de mar. de 2015

Bought a 2015 Mazda 6 from Jon in Mazda. Very friendly and helpful staff, they let me go at my own pace which was greatly appreciated. I love my new car!

Templeton Family

30 de mar. de 2015

My wife and I were in need of a new vehicle after an accident. We went in to North End Mazda and talked with Mark about our situation. He couldn't have been nicer or more helpful. He listened to our criteria, listed several options both new and used, and worked to make sure that we were comfortable with both the process and the end result. Not an easy thing to do with someone after an accident. Jason in financing worked with us to make sure the numbers worked, and as a team gave us a great car-buying experience. We wound up with a new CX-9 that fit our growing family needs. I'd highly recommend purchasing a vehicle from North End Mazda, and Mark in particular.

Chris L

26 de mar. de 2015

I went in for a recall they were able to not only complete it but also do additional work the same day for me. My time is money and when someone goes above and beyond the way they did I really apreciate it I will definetly go back and recommend them to friends.b

Sam S.

19 de mar. de 2015

We just leased a new Forester from North End Subaru. This is the fifth car we have bought or leased at this dealership. Even after moving to Cape Cod last August we return to North End ( a two and a half hour drive) because of the way they handle the car buying process. Our salesperson, Greg Nuorimo, who we have used for all of our transactions is simply the best, most knowledgeable sales person we know and he has the ability to make a potentially arduous process simple and straight forward. He keeps me coming back to Subaru and North End. We also found the rest of the staff extremely helpful and friendly. I am contemplating trading my 2010 Outback for a new Legacy and if I do my first phone call will be to Greg and the folks at North End.

Susan Boucher

14 de mar. de 2015

My husband and I have purchased multiple Subaru's here and we are more pleased each time we do. We dealt with Greg as we have in the past and he is very knowledgeable, patient, friendly and not the stereotypical overbearing sales guy. None of the people here are that way and that is one of the main reasons we continue to return. The one negative was the two month wait, but we were warned at the outset of this so it was no fault of the dealership. Also, we had a ding in the passenger door when it arrived and Greg promised us it would be taken care of (at our home) with two Fridays and that is exactly what happened. So, bottom line, very satisfied. We have also had very good experiences in the past with the service end of the business as my husband is still driving and maintaining a 2005 Outback.

Celtics

13 de mar. de 2015

Michael Maillet and the service dept did a great job on servicing my Mazda 3. since we are repeat customers they gave the oil change for free. So on top of doing a great job , they also showed great customer appreciation. Thank you! Dave

Johnyb

3 de mar. de 2015

Thee service department is always packed and it is because of the top notch service they provide from a basic oil change to a emergency repair they are always there for me when I need them and I always leave feeling better than I walked

Michael Rice

27 de feb. de 2015

I highly recommend Greg Nuorimo and North End Subaru. This was my first experience going to buy a car, and I was expecting pressure and tricks, but this turned out to be a very comfortable and satisfying experience for my family and me. Everything Greg told me about the used car I wanted was backed up by my mechanic, cars.com, and carfax.com, so I really think he has earned my trust. Even though I was not successful in talking down the price, I do have to admit that the original sale price of the car was fair, and my wife and I are very happy with our purchase.

Subaru man

22 de feb. de 2015

From the service advisors to the tech this place is incredible with the amount of care for the customer and the quLity of work I get every visit I must say I am very picky i check my tire pressure after my oil change yes after my oil change because I have trust issues after being treated horrible elsewhere but anyways the tire pressure has been spot on every time so I know they are doing everything they say and the service consultants coup not be any friendlier

Barry N Pats fan

7 de feb. de 2015

I recently purchased a 2012 Subaru Forrester from North End Auto in Lunenburg,Ma. I could not be more impressed with the way I was treated by all involved in my purchase. I knew going in how much I was able to spend/afford and left with exactly that. I was never pressured into something I did not want and that is a big plus for me. Its is a very comfortable place to do business with. The people are very friendly. It seems they make it a priority to be sure everyone leaves satisfied, with out the high pressure sales. I had the best car buying experience ever there. If I ever need to make another purchase, I know where I will be going. I would like to thank a few that stood out to me. Marty Babineau, Frank Capoccia and Tom Liddle. I have already spread the word around to my friends. You guys should all be so proud of what you do. Once again, Thank you all, Barry Nelson

Samuel Walker-Lewis

31 de ene. de 2015

Northend Subaru is one of the best car dealerships out there. I recently had an ice related accident with my 2005 Chevrolet and totaled the car I was still making payments on. Me being young an inexperienced, I had no idea what to do and was stressing out. Northend was the first place I called and Frank Capoccia has helped me out nearly everyday through this stressful incident. Frank helped me decide what to do and showed me all of my options. All in all, I ended up with one of my favorite cars, a 2015 AWD Subaru Impreza. Because of the great people like Frank that work at Northend, I will always go to them first. I would give Frank Capoccia and Northend Subaru an 11 out of 10! Not to mention they have a great waiting room with coffee and very comfortable seating.

Bill239

19 de ene. de 2015

I am a new customer at north end Subaru and had a pleasant visit this past time my advisor recommended my next service based on my mileage instead of rushing me in and out made sure my vehicle was current and up to date

Bob99

13 de ene. de 2015

Joshua Machado, provides five star service for me every time I come to service.

TAllain

31 de dic. de 2014

I had just purchased a used Mazda 6 from Wayne Brown a few months back. There was an issue which I reported to Mr. Brown. He immediately took action and had me bring the car in where service quickly identified the issue. They provided me with a rental while they serviced and fixed my Mazda. Michael Maillet really took my concerns serious and made the process pain free. He went above and beyond what any service rep has ever done for me. With employees like Wayne and Michael I feel I made a sound choose decision in choosing North End Mazda as the dealership to make my purchase. You all ROCK!

Diamond girl

31 de dic. de 2014

This has been such a pleasant experience thanks to Wayne Brown and the Northend team. I just purchased a Kia Soul and I couldn't be happier. This is the first time a car salesman actually took the time to listen to what I was saying. He identified what I needed and was able to quickly get me into the perfect vehicle. Hats off to amazing experience. Thanks!!!!

Dr. Colley

23 de dic. de 2014

I am continually pleased with the service and interactions I have with North End Subaru. I have purchased two vehicles there (not top of the line; I buy basic, older models, and can only afford used vehicles). The sales representatives went out of their way to find the exact type and model of Subaru I sought, and called me as soon as one became available-many months after I originally stopped in to shop. Sales negotiations were clear, smooth, fair, and timely. Routine servicing has been easy, efficient, and reasonably priced. The icing on the cake was just this past week, when the service department took my car in on an emergency, literally moments, notice because a huge and long plastic bag had gotten caught in the drive shaft and universal joint, making a deafening racket, which sounded serious. The car had to be put on the lift to remove it while I waited. No charge. Repeat-no charge. Now, THAT is service! Thank you to Greg and Jesse in Sales for the purchase last March, and most recently to Josh and Dave in Service. Bernadette Colley Leominster MA

Matthew01

22 de dic. de 2014

Northend end Subaru service has an excellent team that truly care about me and my vehicle josh Rick Dave and and is a great group of guys that always make me feel at home

Joey Don

21 de dic. de 2014

Every time I go for service at north end I receive nothing but the bets service they are very thorough and take the time to accommodate any need I ask for such as substitute transportation or working with my budget

John Todd jr

20 de dic. de 2014

Everyone at north end was very friendly. Our sales person was frank he was very professional and very friendly, very informative .he told us everything we needed to know and more

A & R

16 de dic. de 2014

We were very happy purchasing our Mazda CX-5 at North End with Michael Babineau. Because of Michael we ended up purchasing the CX-5 from North End instead of another dealership that I had been in contact with. Michael responding promptly to my emails and calls and was very clear in all our interactions. The other salesman at the other dealership told me on several occasions that he would call me right back and never did, plus he was very difficult to reach via email and phone. When we arrived to pick up our new car, it was clean and warm, and ready to go.

Bill D.

29 de nov. de 2014

I recently had some damage happen to the bottom of my Mazda 6 during a massive downpour. I was able to take it right to North End Mazda and have it looked at the same day thanks to Mike Maillet in Service. Steve was the mechanic who took a look at the work, assessed it, patched me up so I could drive while I waited for the part to come in. That was a huge life-saver. I was able to get it fully repaired within a few days. The service and people at North End Mazda are top notch. I would recommend to anyone.

Eric

28 de nov. de 2014

I was very impressed by my purchase experience at North End Subaru Mazda. I made the decision to trade in a late-model larger SUV for a new Subaru. My salesman, Michael Babineau, could not have been more helpful or knowledgeable, as he guided me through my options in the Subaru family. Ultimately, I decided to purchase a 2014 Impreza hatchback. This car has proven to be the perfect choice for me and my family. If you are in the market for a new or used Subaru or Mazda, please do put North End on your list. This dealership, and its sales associates like Michael, put their customers first in all phases of the buying process, which is stress-free and without the pressure tactics all too common in this industry.

James345

24 de nov. de 2014

I went to north end Subaru for a rattle on my new vehicle I met Andy the new service manager he was very pleasant he made sure my rattle was fixed in a jiffy definitely will return for my next service

Karen

20 de nov. de 2014

David LaCroix and the entire service team are always a pleasure to deal with. Very thorough, friendly and helpful. Loaner car was much appreciated as well! Used my reward card and received a free breakfast and money back. Can't beat that! Thank you!

Otto Medrano

17 de nov. de 2014

I loved the entire experience of buying a car at North End- the people, starting with Bob Waite Al the way through to dirt bike dare devil Mr. little ( a true testament to the phrase "never judge a book by its cover") are fantastic. They were pleasant, honest and straight forward. They truly went the extra mile for me - waited late at night until I was able to get there from Boston. Definitely would drive over an hour again to do business with Bob any time. He is a true professional, knows his stuff cold and never pushed the sale; I felt he was simply trying to help me. If you need a new or used car, talk to Bob!

John santos

12 de nov. de 2014

I always go to north end Subaru service because they have very knowledgeable staff unlike other dealers that I have Ben to in the past that have no clue how a vehicle works I use to service my vehicle but know that I am older I do not have the strength to get under a vehicle any more so I am happy I have found a dealer that is very thorough on there work And treat my vehicle as if it was there own

ThereseAllain

6 de nov. de 2014

I just procured a Mazda 6 from North End Mazda. Wayne Brown is most impressive sales person I have ever met. Honest, thorough, knowledgeable, and his sincere persona made this purchase easy. I purchased a Mazda 6 and couldn't be happier. Special thanks to Mike Maillet from Service, who like Wayne, went the extra mile to make sure everything was covered and all questions answered. Fine workers there and great selection. Thanks!

Peter jones

5 de nov. de 2014

Joshua Machado was very helpfull he showed me what all these buttons do in my vehicle I am much appreciated for his help my sales man did show me but I forgot do to the excitment of my new car

Celticsdb

3 de nov. de 2014

Dave and the service crew did a great job. The work was done in a timely manner and everyone was friendly.

dprjuliano

30 de oct. de 2014

I recently was at your Lunenburg store and I had great customer service from Michael Maillet. Michael was very professional and I would recommend North End to my friends.

subaruman

24 de oct. de 2014

every time i go to north end subaru service i am presented with joyful staff and i love there big comfy sofa chairs in the waiting room i feel like there service is unmatched by any other local dealers thats why i choose north end subaru

Richard m

21 de oct. de 2014

I recently went to north end subaru because my sunroof would not open I was 2 weeks out of warranty and my roof needed new cables josh advised me to call subaru headquarters and ask for assistance 1 week later I received a phone call from Subaru saying they would partially pay for the repair which was more than reasonable considering I was out of warranty I went today and had my roof fixed it works great thank you josh and subaru headquarters

Audrey S.

20 de oct. de 2014

Best car-buying experience ever! Mike Pinto was very informative and did not make me feel pressured to purchase a car. He is very knowledgeable and I would recommend shopping here for a car.

Dawn

18 de oct. de 2014

Right from the beginning, dealing with North End Subaru/Mazda was a pleasure. Both sales consultants that I worked with, Wayne and Mike, were very knowledgeable and friendly. I never felt pressured to buy. Compared to other dealerships that I had visited while looking for a new car, you did not walk away feeling like you had just been "slimed". I would highly recommend this dealership to others.

Jennifer l

12 de oct. de 2014

I recently went to north end Subaru and had my 7500 mile service done and also purchases into the north end rewards program this program is totally worth the one time sight on fee I get discounts at local businesses such as Dutch kitchen which I go to all the time and I also get money back after spending so much I wish this program was available years ago

Sue Hudson & Jim Maguire

4 de oct. de 2014

We had our 2013 Miata serviced yesterday 10/3/14 at Northend Mazda. I can't say enough about how Dave LaCroix Service Adviser treated us. He is very knowledgeable in all aspects of automobiles. In addition to servicing our car, we had some damage to one of our wheels. He got it fixed and it looks new. Dave is very courteous, does exactly what he promises and makes sure you are satisfied and happy. This is the first Mazda we have purchased, we love the car and will be back for another one. But, what's most important is the service we received from Dave. We have purchased many cars and this is the best service we have ever received. Dave is awesome!

Jen

4 de oct. de 2014

My recent purchase of a Mazda 5 was the best car buying experience I've ever had. In the past at other dealerships, I have felt harassed by aggressive sales representatives and dreaded the whole ordeal. My experience at North End Mazda was so different though. I started looking there in June and didn't end up buying the car until September because life got busy. During those four months, I visited several times to test drive and even try out how three car seats would fit in the vehicle. From the very beginning I worked with Mike Babineau who was incredibly patient, professional, and friendly. During that whole time he never once pressured me to buy or made me feel hurried. When it came time to actually buy the car he made the process easy and stress free. I have already passed his card along to a friend who is considering a new car and would definitely recommend North End to anyone in the market for a Mazda.

johnny

3 de oct. de 2014

over the last couple of visits, mazda service has apparently made many attempt at finding the right employees. although all were competent, david and mike were two very well mannered and funny guys. made my service experience like none other i have ever been involved with. from start to finish, my last trip to north end mazda was the best by far..thanks guys!! by the way, no more noises..i am a happy mazda owner jonathan

Cynthia .

2 de oct. de 2014

Joshua Machado my service advisor helped me from the moment I arrived till the moment my car was done I went in for a burning smell that I was told was my head gaskets leaking oil I told josh that I wanted to fix the car but I had no other vehicle so he arranged a loaner vehicle for me while my car was being repaired I picked up my vehicle today and the burning smell is gone

Ma'z Maggie

27 de sep. de 2014

I bought my 2013 Mazda CX5 from North End Mazda of Lunenburg in March of 2012. It is a total delight and the best choice in cars I have ever made! I have only had it serviced at North End and I have found the expense puts a damper on the old saying that dealerships are the most expensive places to have you car work done. Today I needed new rear brakes and rotors and I was given an estimate which offered both after market and factory parts prices to chose from, told how long the work would take, offered a loaner car to use for the few hours I had to wait while the work was being done and the work came in under the estimate. Dave Lacroix was the service specialist that handled my car and he explained everything; was patient, considerate, friendly and informative. It was a great experience!

Happy, happy

25 de sep. de 2014

Each time I bring my Subaru in for service, I am immediately acknowledged and welcomed. My service is always clearly explained to me and there are rarely any surprises. It is comforting to know that I can have confidence in the outstanding service that will keep my Subaru in great shape.

paul

21 de sep. de 2014

i had car towed in with a clutch issue.service department was up front about repirs needed and cost. ihad car back in one day with out having a appointment, david fallon was great to work with. would recommend to other Subaru drivers.

Kenneth.r

18 de sep. de 2014

I went to north end subaru for service where I met Joshua Machado my service advisor Joshua Machado provided a shuttle service for me I could not be more impressed with the whole north end team

k mccarthy

17 de sep. de 2014

I was press for time and stressed out about how to get my car in for service. Josh offered to have my car dropped off and picked up. This is why i come to northend subaru you guys are the best.

John t

15 de sep. de 2014

I have been a life long patrick subaru customer and my last experience was not good so I went to north end subaru service my service advisor Joshua Machado was very professional he explained what was needed at my mileage and even washed my car I could not be more pleases I will return for my next service

MiddieC.

1 de sep. de 2014

Top notch service department. I greatly appreciated being squeezed in to have my Subaru evaluated for damage from unavoidably having gone over a boulder. Car is good! Thank you Josh Machado for your friendliness and professionalism.

GL

30 de ago. de 2014

Wayne Brown and all of the staff at North End Mazda were outstanding, We just purchased a new Mazda at North End and the experience was amazing! Friendly, knowledgeable, no pressure, happy and responsive. Buying a car can be such an intimidating experience but I would return to North End without hesitation.

Ben

30 de ago. de 2014

I just bought a new 2014 mazda 6 touring this week and Mike Babineau was attentive to all needs. He was not pushy like most sales people and it made me that much more inclined to shop at North End. They were extremely busy every time if walked in, but always made time to help me. An absolutely top notch experience and I walked away with a beautiful new car. I would recommend Michael Babineau and North End Mazda to anyone.

toni nugent

28 de ago. de 2014

Excellent service as always. I worked Kenny Boateng who was very helpful in explaining the full circle inspection. I would recommend NorthEnd Mazda for service in the future.

Subarucustomer

26 de ago. de 2014

My time was crunched this week and I was glad Joshua Machado had my timing belt installed in just a few hours

The Brouillets

25 de ago. de 2014

I bought my new Mazda in January and I have loved each and every interaction I have had with North End since. Always kind, courteous, pleasant and thorough...they always go the extra mile all while doing things the right way. From Sales to Finance to the Service Center, I could have not asked for a better experience. Most recently I worked with Kenny in the service department. I had a time constraint and he was able to get me on the road right when I needed to be. Huge thanks to North End...your team rocks!

Brenda Arsenault and Mandy Limbaugh

24 de ago. de 2014

My daughter is on her third Mazda 3 lease and I purchased my first Mazda 3 almost 2 years ago. The service at North End has always been excellent. Her first salesman was Frank Salvi he was very pleasant, had a great personality and made the process of leasing a car very easy. When it was time for her next lease we had a salesman name Wayne Brown who subsequently did her third lease and sold me my car. We had been very pleased with the service at this dealership until this past June when my daughter's air conditioner did not function. We brought her car in for her oil change and tire rotation as well as to have the AC looked at. A women Service Specialist came out and told Mandy that she was responsible for the damage to the AC as a rock must have punctured the line and it would cost several hundred dollars to repair it. She also attempted to charge her for the oil change and tire rotation. Needless to say we were quite upset about the service. This women was abrupt and very rude. After some exchange of words I told her that my daughters car is a lease and she has never had to pay for oil changes or tire rotation before and she doesn't intend on paying to have the AC fixed. She then asked if she had an extended warranty, which I think she should have checked before she began adding up the services and telling the customer how much they would need to pay. When we left that day we were very upset and vowed we would trade our cars in at another dealer ship possibly not for another Mazda. In July we decided to trade her car in as she had no intention of paying for the AC and was tired of riding around sweating. We decided to give North End another chance. When we told Wayne what had happened he immediately told us not to worry that person had been fired and he went to get the new Service Specialist Dan Hochberg. He was very nice and assured my daughter that her car would be repaired, he gave her a loaner to drive for a couple of days and when we picked up her car the AC was working great and it was repaired under warranty. With the exception of that one women the people at North End have been great. They are helpful, friendly and will go the extra mile for their customers. And this goes for all the staff that we have had dealings with. The Manager, finance dept, our salesman Wayne Brown, Kenny who did my paper work recently and Emily who serviced my car. Thank you all for the continued good service and for making us want to stay with the Mazda family.

Subaru Newby

21 de ago. de 2014

My new subaru (circa 1800 miles) started to make a terrible metallic squeal and screech. I immediately went to North End Subaru where I had purchased the car. The service rep hypothesized a rock caught near a brake rotor. They immediately took it in and that was the problem. They also inspected the brakes and any other possible culprit. We were back on the road in an hour. Well done.

Diane

14 de ago. de 2014

I brought my Mazda 3 in for it's first oil change and check up. Kenny Boateng was my Service manager that assisted me which was pleasant and thorough. He followed through with the information I needed on the locking mechanism of the hatchback door. Thank you

Loyal Subaru Driver

14 de ago. de 2014

I'm on my second Subaru and I've always gone to North End. Their entire team is terrific--John, JJ, Rick, and this time, Josh Machado. Josh could not have been more helpful and gave me a great loaner--a brand new 2014 with only 9 miles on it! My current Subaru has nearly 200,000 miles on it and this place keeps it running like new. Thanks to Josh for helping me out!

Lizzie

14 de ago. de 2014

The buying process here was amazing, the staff is very helpful and very kind! I needed to get my brake pads repaired and the whole staff, especially the service team were all so helpful. I will (and have) recommended north end Subaru to many people and will continue to do so :)

Paul L

4 de ago. de 2014

Just a great place to buy and service a car, 100% satisfaction. I have been dealing with North End Mazda for 10 years and they keep getting better!

BrendaR

1 de ago. de 2014

Mike Babineau was very attentive to all our needs and was able to locate the specific car with all the options I wanted. The process was fast and easy. No pressure at all. We were very pleased with the entire process. The entire team is very friendly and helpful.

Elizabeth L. Cox

30 de jul. de 2014

Josh Machado and all the service staff are awesome. Josh Machado did an awesome job on my 7,500 mile service, by not leaving anything undone and doing his job well. The waiting area was very neat and organized, they even had coffee, wifi, and cable t.v. to give people something to watch while there waiting for their service(s) to be done.

Debbie mercadante

29 de jul. de 2014

I called north end subaru and Joshua Machado got me right in I had a headlight out and I explained that I could not see at night and I was going on a long drive tonight and Joshua was very understanding

Danielle m

29 de jul. de 2014

I went to north end subaru for my first oil change today Joshua Machado was my service advisor he was very pleasant and the oil change was very fast great job north end subaru

Jayrossi

27 de jul. de 2014

Great service dept. I have been using north end subaru for years.great friendly faces.thank you j.j for the years of service.

Tom G

26 de jul. de 2014

I just purchased a new 2015 Subaru Forest (Alloy Wheel pkg) from North End Subaru/Mazda and the experience was AMAZING!!!!! This was the first car that I purchased on my own and I don't believe i could have gone to a better place to buy a car. Greg Nuorimo was a huge help and very easy to talk to, I gave him a range of what i was willing to pay and he stuck to it. He never tried to sell me anything extra or sneak in some hidden fee. He was also very knowledgable and answered questions that I didn't even ask or think to ask. I would 100% recommend anyone looking for a new car to check out North End Subaru/Mazda and ask for Greg because he will take care of you no matter what your needs are.

Carolyn

25 de jul. de 2014

Most professional and personable dealership I have experienced. No pressure and they truly care about their customers. Frank C helped us find exactly what we were looking for in a new 2015 Suabru Outback and made the whole experience very positive. (He has been helping us since February and we just bought our car July 24th!!) Everyone at the dealership was extremely helpful. I can't say enough nice things about the people. The dealership should be a model for others to follow. Very fair, respectful and caring....not qualities often found at a dealership. The finance dept was the same as well! Just really nice people.

b-gabe

24 de jul. de 2014

I was so impressed with Frank Capoccia's technical knowkedge of Subaru's ( things like curb weight , gallons to fill the tank, bluetooth ideiosyncrecies, ete, etc, that I bought a second Subaru for my wife! Great cars, great dealership, great sales staff, everything!

marcelo

20 de jul. de 2014

i went to have my car serviced on tuesday and had a horrible vibration. joshua machado was my service advisor he was very friendly and professional. not only did he find the problem causing my vibration he allso told me i had a loose balljoint. i was very pleased that they had checked the vehicle over catching this balljoint before something worse could happen

Gvegas Baby

20 de jul. de 2014

I have known Wayne Brown for over 20 years and have bought 3 cars from him and no matte where he works, I always know that I will get a great experience and a great value. My husband told me that it is the first time that he bought a car and didnt feel like he was dealing with someone who was trying to just take his money. Wayne really cares for his customers and it shows in the way he treats them. Want a great deal and a low pressure sale, along with some good laughs, go see Wayne. You will not regret it.

DaveB

19 de jul. de 2014

Kenny Boateng and crew did a great job for my car and me the customer. They all were polite, friendly and got the job done in a timely manner. The facilities had everything I needed while waiting (wifi,coffee, cable tv, coach). At North End Mazda they take care of you from car to customer. Great job and thanks!

mazda21290

18 de jul. de 2014

Great service, a really comfortable waiting area, and everyone was very friendly. Always checked with me before doing any repairs.

Anne & Joe O.

17 de jul. de 2014

Very helpful. Kenny was extremely helpful and great attitude Car looked great. Very satisfied w service Easy to get appointment. All employees were very nice - welcoming .

Hannah S.

15 de jul. de 2014

We went to many dealerships when we decided we needed a new car and North End Subaru Mazda was by far the best! We worked with Michael Babineau and he was instrumental in helping us get the car of our dreams. Mike helped us go through all of our options and find the car that best fit our needs. There was no pressure and we ended up purchasing a 2014 Mazda 2, we couldn't be happier. Thanks to Mike and the team at North End we can't say enough great things about this dealership.

Dina Paris

14 de jul. de 2014

My service was done in Lunenburg Mass. I had a few problems but every time I went in Dave Fallon was great. He always said he would take care of it and he did. He might have caught the problem the fist time bit he made it a point to help me EVERY time I asked. I couldn't have ask for a better person or dealer ship and the fact if they know it's going to take a long time they lend you a car, I think that's great. I live in Pelham N.H. which is quite of a drive but for the service it's really worth it to me to buy there again. Sincerely Dina Paris And thank you to Dave Fallon for making it worth the drive, and to my sales person Joe don't know his last name but he really is a great sales, not to pushy, love that...........

Bill D

8 de jul. de 2014

I walked in and asked to talk to someone about scheduling an oil change and purchasing some accessories for my Mazda 6. Matt Lynch saw me right away and helped me review the right options for me and my budget. Then he introduced me to Dan Hocheberg and Kenny at the front desk. They got me in to the bay for an oil change and the installation of the Rear Bumper Guard. They did an excellent job with great, friendly customer service. I use this dealership for all my service and repairs.

KD

8 de jul. de 2014

I recently had my car serviced at North End Mazda. They did an excellent job not only working on the issue but letting me know how the rest of car was doing. Matt Lynch and Dan Hochberg made sure I felt welcome and I understood exactly how my CX-9 was running. I'm very happy to recommend this dealership.

Dan C from Leominster

4 de jul. de 2014

David Fallow was very friendly and flexible for my schedule. Repairs and simple cleaning were done quickly and efficiently. I love going to Northend Subaru

Jane B.

28 de jun. de 2014

Just stopped for a question..Had a hole in my bumper. A trim piece was missing..Rick in Subaru service went out to the parking lot and said it was a fog lamp cover that was missing. Rick brought me back inside and called the parts department to see if one was available.. There was..I bought the piece and Rick installed it in the parking lot. I was in and out within a half an hour. What was great about it was I won't have to hear any thing complaints from my husband that I had an accident or something. Thanks

Arlene C

28 de jun. de 2014

I bought my Mazda 5 several years ago. However, I continue to do any service or repairs at North End Mazda. Steve is my main man when it comes to repairs. He is one of the main reasons I continue to drive over 30 miles to have repairs done. A special thanks to Matt, Dan, Frank and Adam. They always do excellent work. Even now that my warranty has long expired, I continue to go there.

cubsfan

28 de jun. de 2014

My 2007 Legacy had a recurring check engine light which another shop could not fix after two attempts. The shop replaced several parts which did not fix the problem. Finally the other shop sent it to North End Subaru, who found a broken wire and repaired it. It has been two months and the problem has not returned. I am extremely satisfied with my experience.

Jennifer Trainor

26 de jun. de 2014

Great service.great pricing.keep up the great work, you have a customer for life. Thank you David,Rick,josh, and jj

subifan

24 de jun. de 2014

I love North end Subaru,This is the best service dept. I have been in.

Tammy

24 de jun. de 2014

I recently visited North End Subaru of Lunenburg after an accident for diagnostic service when the body shop needed help locating a problem. I worked with Josh Machado in the service department. He arranged for a loaner vehicle for me and though they diagnosed the propblem the same day, they were flexible about my schedule for returning the vehicle. Josh made everything easy. The insurance company required the work be completed by the original body shop, but Josh has offerred to review the work done for my peace of mind.

Amy

23 de jun. de 2014

I have had nothing but pleasant experiences at North End. We bring our Outback there for all of its service. The employees are all very nice (I last worked with David and he was thorough in explaining what needed to be done) and the service is done well in a timely manner. We will definitely continue to use North End for our car maintenance!

Peter

15 de jun. de 2014

I live close to North End Mazda, but when I wanted to buy a new 2014 Mazda3 I didn't play favorites -- I reached out to at least 5 different Mazda dealers in Massachusetts to see who could get me the best price and offer the best customer service. That ended up being North End. Michael Babineau was my sales person, and he was extremely helpful and upfront about the whole process, and responded quickly to all questions I had along the way. .

SHAZZAMM

12 de jun. de 2014

MY THIRD MAZDA...... LOVE IT AND THE LOADS OF PEP AND ROAD HANDLING IS A BREEZE... SHOULD HAVE BOUGHT A BRAND NEW ONE 2 EARS AGO.. INSTEAD OF REPAIRING MY 2000 BUICK

Miguel Cazarreal

7 de jun. de 2014

I appreciated that when I called on Monday Joshua Machado got me right in. My wife and I were about to go on a long trip, so Josh squeezed us right in. We got an oil change and our car washed. The service was great. Everyone was quick and pleasant.

Bryan

2 de jun. de 2014

Jon Quinn and the entire staff at North End Mazda was instrumental in making my lease experience a good one... from test drive to lease customization. Finding the right car started with research but ended with a personal touch at North End Mazda.

JM

1 de jun. de 2014

I called late on a Friday afternoon needing brake work on my 2012 Forester. North End service worked with my time frame and fit me in on Sat afternoon. Joshua Machado was the service advisor and he was great...very professional and courteous.

Sarah

31 de may. de 2014

I just bought a new Subaru Forester from Frank Capoccia at North End Subaru. I highly recommend him to anyone interested in buying a car. He was very knowledgable and professional, and has a very welcoming and friendly personality. I didn't feel pressured to buy and I am extremely happy with my new Forester.

Jan from Gardner

30 de may. de 2014

Greg Nuorimo was great to deal with. He went over everything about my new Subaru Imprezza. He made the buying experience easy and pleasurable. John Kessler was also great to deal with.

Very honest dealership

22 de may. de 2014

I had my car towed to northend Subaru from another dealer due to the honesty J.J conveyed over the phone.They were able to repair my engine for half the cost than the other dealership.i will never go anywhere else.

Brandie427

21 de may. de 2014

Three days ago I drove onto the North End Subaru/Mazda - as one of those "just looking" customers because I had already found a Subaru Tribeca elsewhere and I just wanted to compare prices. Well .... much to my surprise North End had almost the same Tribeca (it just didn't have a DVD player) for far less money. BUT ... the Tribeca at North End had light colored interior - which anyone with kids will understand ... LIGHT INTERIOR is a BAD IDEA!!! ... But Greg Nuorimo - who at no time made me feel pressured in any way .. took the time to talk to me .. asked me what I wanted and needed for a vehicle... and that is when he showed me the Mazda CX-9 ... (Black w/ Black Interior - with a 3rd row! ) ... I test drove it .. but wasn't sold just yet ... I was torn ... Greg took even more time to go over the features of each vehicle ... AND THEN ... he told me the ONE THING NO ONE HAD TOLD ME ABOUT THE Tribeca .... it takes PREMIUM Gas ... (did you know that? - bc I sure didn't) - it was that type of knowledge that sets Greg (and North End) apart from the other dealerships out there! I never once felt pressured and Greg (and Tom Liddle) worked to get me the best financing terms possible. I recommend Greg and North End Subaru/Mazda 100% ... it was a great experience! Thank you so much Greg - you truly made my car buying experience great! (Oh and I should mention after I bought the Mazda - and went to pick-up it up - Greg went over so many of the features with me as well as my kids - which means a lot to a single MOM!) THANK YOU!!!! :)

Christine C

15 de may. de 2014

Wayne and Mark were so helpful, patient, and not pushy at all. It is so nice to see a salesmen that actually work together not against each other. Everyone we have met, or dealt with were pleasant to deal with.

Marietta

12 de may. de 2014

Chris, one of the tech took the car for a ride, with me, I stated the problems he put it on the lift and confirmed exactly what it was when he took it for the ride. I had mentioned a undercarriage rattle several times before thinking it was something else, but he knew exactly what it was and the car no longer makes any undercarriage rattles. It was the sway bar bushings. Received a new clutch after 90,000 never worked so well. Hoping for at least another 120,000. Love the car especially in the winter and like the men and women at North End, a great team to work with.

KG

10 de may. de 2014

I recently bought a 2014 Mazda 3 and had a great buying experience. The staff was friendly, and it was an easy process from start to finish. I bought my first Mazda 3 here 8 years ago and have had also had good service experiences.

carol

1 de may. de 2014

Michael Babineau was a pleasure to work with. No nonsense, honest, low key -- all the qualities that make you feel good about trusting that you made the right deal. I drove 40 minutes out of my way and it was well worth it.

Erik

26 de abr. de 2014

Worth the wait for my '14 Mazda3 Mark and Wayne helped me find exactly what I was looking for. It took 3 months to get it in because of the options I was looking for, and they happily set me up in a loaner for almost a month when I was in a bind. Thanks again to everyone over there, I would definitely return the next time I am in the market.

Buroo Rat

22 de abr. de 2014

Hi Soob crowd! I recently purchased an 06 Outback that needed some TLC.....so I contacted North End to conduct some repairs and I visited the parts department to pick up odds and ends, well let me tell you they took care of everything I needed with a smile!!! Not only is the new ride ready to join my fleet but I feel confident that if i need anything in the future they will be there for me, I highly recommend them for service and parts, I do not buy new cars so cant speak for that but from what I have seen I would consider that as well.......Mike Matheson Leominster, Mass

Sally W

18 de abr. de 2014

I attended the new owner's workshop last night....John Kessler and Dan did a very thorough job of training ladies how to recognize messages from their Subaru, and offered many helpful hints about care and longevity. I'm not a new car owner, but came with a friend. Found this workshop highly helpful, as my current Subaru (#4) is a 2012....over the years, Greg, Rick, and JJ have always been extremely helpful and fair. Marty Babineau has been friendly and extremely supportive, as well. Friendliness prevails with all the staff who happen to be present. Kudos to all at North End Subaru for making me feel like part of the family!

Elizabeth L. Cox

10 de abr. de 2014

I was helped by Mike, when I was looking into buying my new vehicle. He was very professional with all the answers with the questions I asked and being concerned with my selection. Also he was not the type that said you have to buy a car right away if it wasn't right for you. When he showed me all the Subaru foresters on the lot, to see if they had my first color selection, and he said no we don't have it, he didn't say that you will have to go to another dealer to get it, he looked around at other dealers for the color I wanted to see if they had it at other dealers; and they had it at another dealer, so he had it sent to my dealer instead of not actually doing it. I would definitely recommend all my friends and family to buy there vehicles at North End Subaru because the service was awesome and the people were very professional there.

Brian Hall

10 de abr. de 2014

North End Mazda has proven on more than one occasion to be very knowledgeable of their products and provide service to their customers in a very professional and efficient manner. I live 2 hours away from this dealership, but because of the service they have provided, I am more than willing to return to them time and time again. I have already decided that North End Mazda will also be the dealership I purchase my next vehicle from. Great job North End.

Reecie

7 de abr. de 2014

I went in to have my Ford F150's oil changed and tires rotated. The service advisor Frank Paskell was on point and wasn't trying to hassle me about getting anything else done to the car. I had them also check out my transmission. This was my first time coming into this place for an oil change and tire rotation, the place was clean and they were nice people.

Charisse

7 de abr. de 2014

This was my first time at Subaru for an oil change, everything was great and the service advisor Frank Paskell, who actually realized i was standing there waiting when he came in from helping someone else, helped me get the paperwork, showed me where i could sit and wait. I Could not find the information for the WiFi in the room, but they have a huge tv to watch the news or anything else in there. I even got the car vacuumed and I do not own a Subaru, I have a Hyundai sonata.

Loyal Subaru owner!

4 de abr. de 2014

Thanks to David for making my recent service to my Outback a great experience. I was given a loaner and as soon as the service was completed I received a phone call. Thanks!

Thelma D'Alessio

4 de abr. de 2014

This is my third deal with Northend and each time the experience gets better, when you already thought that it was the best. From Greg, my salesperson to Marty, Manager to Jason Cote, Financial Person to Rick and JJ in the Service Department, I feel that they all give 110 percent. Having confidence in the purchase and service is worth its weight in gold . . . . and that is the feeling you are left with.

Pats Fan

30 de mar. de 2014

Great experience. Greg was very knowledgable and patient. They found the car in the color I wanted in the same day. Rewards program is a great perk too. Definitely recommend NorthEnd Suburu.

WRX/STI Owner

29 de mar. de 2014

Service: I bring my Subaru in regularly for service by the North End service team. They are always friendly and professional. They are either equally expensive or less expensive than most specialty lube shops, and they offer regular discounts via email, which is great. When I bring the car in, I know they go over the car with a fine toothed comb each time, and they know the ins and outs of Subarus because they see them all the time. They often even throw in a free car wash, which has been a really nice treat. On warranty repairs, they've been great - they have responded to all my requests, large or small, and I'm really happy with the service I've received. Creature and convenience comforts are great - they have a nice waiting room with WiFi access, and they have offered me a loaner car in the past when I needed to leave the car. My vehicle sales/purchase experience has also been really pleasant - I came prepared with car invoice price sheets and I got the price that I wanted, no haggling. Bob Waite and the rest of the team were great to work with.

JCushion

26 de mar. de 2014

Purchased my first Subaru (and first new car ever) from them after doing research on all the dealers in my area. They are not the closest dealer to me, but the people made the difference. Greg, Jesse & Tom were very helpful throughout the entire process. Would definitely go back again for a new Subaru. Haven't had to bring the car in for service yet, but I plan to.

David Money

20 de mar. de 2014

it was a pleasure working with Greg at North and Subaru he went over all the options available on the cars help me pick those options that work best for me and I work at the my budgetI am planning to buy another Subaru in the next couple of years and will definitely return the north and Subaru I looked for Greg to help me again my next purchase

The "Rodeo" is your hands!

18 de mar. de 2014

Great buying experience. Smooth trade-in process as well. I highly rec. buying from this dealership.

John B

10 de mar. de 2014

I had a very pleasant experience with my trip to north end Mazda service. They got me in and out quickly and did a quality job. I will be going back for future service and repair.

nonwe

9 de mar. de 2014

brought car in for a extended warranty repair.david spent extra time working with extended warranty co on follow up for approval. also gave me a free oil change. very pleased.

the doctor

9 de mar. de 2014

service dept was great. easy to make appt. work done as described., in a timely fashion. service dept honest and to the point. david was honest, precise and straight forward. would recommend him.

Karen

7 de mar. de 2014

The needed repairs were made efficiently and came in under the price that was quoted. David and the rest of the staff were, as they always are, very pleasant and helpful. I have purchased my last two cars here and plan on buying the next one here as well. Oh, and I love the wifi in the waiting room! I can log into work and don't have to take time off when my car needs service. There are dealerships closer to where I live, but I will continue to give my business to North End Subaru.

Marcia

5 de mar. de 2014

Even though I didn't purchase my Outback from NorthEnd Subaru, they have done all the servicing on this car and I have always been pleased with the service I have received. We have bought other Subaru's from NorthEnd and will continue to do so. Service and the people such as David Fallon are great!

Sean

4 de mar. de 2014

I made an appointment over the phone to have my oil changed. I bought my car there so I had a coupon making the first oil change free. The change took about a half hour in which time I sat in their waiting room. They've got some extremely comfortable chairs, a large TV, free coffee, and water. When the service was complete David came out and went over the free diagnostic with me and let me know everything was okay. He also asked if there was anything else I needed and was very pleasant.

Jribeiro

3 de mar. de 2014

Your comment is awaiting moderation. My fiance and I had a great experience at North End Subaru in Lunenburg. I had just been on a car accident , that lead to my car being totaled ; we went car shopping knowing we still a few things from our insurance to take of due the accident . Joe, jessie and tom were all very helpfull and took extremely good care of us. It was a stress free process !

MrsB

1 de mar. de 2014

No hassle, easiest car purchase I've ever made. I got a fair price on my trade and a great price on my new vehicle. Very happy with this dealership.

Jeri

28 de feb. de 2014

First new car in many years Greg Nuorimo made it painless & a very pleasant experience nothing like what I was expecting. Just a conversation between friends. Tom in Finance was very helpful also I love my new Subaru Legacy the Heated seats are the best and I am so glad I have them in my car this winter. I am looking forward to returning to North End for my car's service. Rewards program a plus

jannet

25 de feb. de 2014

Mazda service guys are awesome. They do everything they can to make you comfortable. Loaners when the car was going to take 3 hours to repair for my mistake. Price is great. Those "cheap" independent repair shops were 300 dollars more then them and they did it in half the time. Great guys at mazda

gwheeler

25 de feb. de 2014

honest and friendly every time,,, purchased 5 cars from North End in the past 7 years,,, thank John in service he our service man.

urspecialgirlM

24 de feb. de 2014

I always have John service my cars, He picked my car up in Hartford Connecticut where I have just moved to and he returned it back to me. Surprisingly there was no charges all was under a recall.. thanks Johnny

Rita

24 de feb. de 2014

I have a 2006 Toyota Corolla, I was driving along and got a flat in front of North End Subaru. I thought here we go another unknown dealer who will take advantage of me. When I went inside I was greeted by a short man I think his name was John, He said I seen you pull in. He then asked if it was ok to get me a price on a tire. I told him I did not bring enough money to replace a tire and I need to get to my new job which I was on my way to. John said he would see what he could do. 5 minutes later they took my key and installed a used tire at no charge. Thank you North End your are not like any other dealer I have experienced. You took care of me even though I had no money... I am getting back on my feet and assure you North End is where I am buying my next vehicle.. Rita

Marcel

24 de feb. de 2014

I'd like to start off by saying thank you to Mark for helping me and my wife on purchasing our Mazda 3. We arrived to the dealership and he was the first to present himself to us. Great service on the entire time we were being helped. Even entertained the presence of our kids. We left the lot in our preowned as happy customers and will always refer your service. Grabias Family

Bill D

22 de feb. de 2014

North End Mazda has been a pleasure to deal with for four years now. This time I talked with Mark Atkinson in sales at the dealership about trading in my Mazda 3 for a larger vehicle to accommodate a growing family. Mark was very thorough in his questions and his responses to make sure I was in the vehicle that was best for me. The sales process was smooth and very comfortable, with no pressure. Just a friendly discussion. I received a price on both the vehicle (Mazda 6) I was purchasing and the trade in on my Mazda 3. Mark made sure I knew my vehicle, was very friendly and courteous, making sure that I got what I wanted and needed in my new car. Jason Cote in finance made sure the numbers worked, again a very smooth and painless process for me thanks to him. This is my family's fourth vehicle from North End Mazda and my first from Mark. I can't recommend Mark or the dealership enough. Not to mention that the vehicle is a great fit for me and my family!

cindy. Mazda fan

22 de feb. de 2014

The service is professional and friendly, high quality and done timely. The sales agents are knowledgeable and take the time to listen to your wants and needs. The price is competitive and together with the service department , you have a complete package.

mymazda3

21 de feb. de 2014

Mazda service is by far the best service facility I've been too. Honest, fair prices with a personable experience. Couldn't ask them to do a better job.

happy customer

20 de feb. de 2014

Mazda service is the best. The guys are honest. They even bought this tablet so you can leave this review while you wait. Tv. And drinks while you wait with free Wi-Fi. Very convenient.

Supial

3 de feb. de 2014

Many dealerships claim to be "undealerships" or "customer oriented" - at North End it's actually true. Mike Pinto and his manager Jesse were both incredibly knowledgeable, friendly, and forthcoming (I never thought I'd use the latter word to describe a car buying experience). You can throw out your memories and notions of past car purchasing experiences: negotiations were minimal, there was little if any backroom chatter, no scheming, no hustling, no push for upgrades, undercoatings, warranties, or other add-ons (though some were offered). The best part, they offered a fair price for both my trade-in and the new car on the first try. I had done my homework before walking into the showroom so I knew what the numbers for a decent deal should look like, Mike and Jesse were within $200 of my "great deal" number incl. taxes and fees. I really can't ask for more than that. If you're in the market for a Subaru in MA, this dealership, and particularly Mike Pinto, are well worth the trip.

greg

31 de ene. de 2014

Have a problem? See the guys in Mazda service. Right in right out, free car wash. Great explanation of work done. Great prices. Must visit

mark

31 de ene. de 2014

Mazda service team and parts team are great. Honest and personable. Even the techs take the time to address your personal needs. Highly recommend the trip to north end Mazda

Dalin54

27 de ene. de 2014

I drove 1.5 hours to get there, It was worth every mile. They were friendly, helpful and most of all honest. And they used Real math. no funny numbers. Best experiance ever buying a used truck. Loved It.

Stow Driver

24 de ene. de 2014

I just attended the new buyers seminar at North End Subaru. It's a free seminar offered each month to new buyers. They provided food (pizza) and drinks. The seminar was very informative, especially for a woman. They were very knowledgeable and could answer any questions from the participants. They had a raffle and gave everyone a Subaru hat. Best of all, we all received Rewards points for attending. I think North end Subaru goes above and beyond to provide superior service to their customers.

HappyGram33

24 de ene. de 2014

Thank you to Wayne and Michael for a wonderful experience. Loving my new Mazda CX5. They made every effort to assure I could the car I wanted. Karen Pearson

BobM

22 de ene. de 2014

The experience at North End was definitely low stress. Frank was very knowledgeable and informative about vehicle we were interested in. We were able to take an extensive 2nd test drive that lasted over an hour. There were no high pressure follow up calls, just a "let me know how I can help". Price negotiations took about 5 minutes over the phone and a very good deal was attained. This is the 2nd car we've bought from North End and it won't be the last.

Emee

22 de ene. de 2014

This was the first "check up" for the 2014 Forester I purchased from this dealer. I actually purchased from this dealer, rather than a closer dealer near my New Hampshire home. Although the process is a bit more involved buying out of state, I found that North End Subaru was more responsible and responsive than the NH dealer - so much so that I decided to travel further and service my car there as well. I worked with Frank Paskell and had the recommended service done as well as having rain shields installed over my windows and fog lights. Frank was terrific - he honored a somewhat expired coupon, which saved me more than $100.00 and took the time to figure out which of my coupons would give me the best discount. He kept me apprised of when the car would be done, watched my valuables when I took my dog out for a walk, and even found me a "doggie bag," as my pick-up bags were in the car being serviced. The cost for the work was clearly outlined beforehand - no unpleasant add-ons or surprises. The waiting area might not be the most posh, but it's comfortable and I love that they're dog friendly. I was even able to work in some training practice and socialization with my dog while I was there, although my dog nearly knocked Frank over by jumping on him. (The dog definitely needs more training!) It was great that the other customers who came in to wait were dog friendly as well and tolerant of my furry boy. As far as the service work, everything was done as requested and Frank went out to the car to show me some of the features of the new lights. We live in a very rural area with steep, curvy, hilly roads and the fog lights are great even when there's no fog! I love how clean the outside and front seat area of the car were when the work was done. It looked (and smelled) new. We will definitely be going back and maybe next time they'll even vacuum the rear seat area where my dogs hang out!

i love ponies

21 de ene. de 2014

Great friendly, knowledgeable, service. Rob and Matt are always super friendly and helpful. Honest,dependable people!!

Susan

16 de ene. de 2014

My husband and I recently purchased a 2014 Subaru Forester at North End Subaru. It was the most pleasant buying experience I've ever had. We had been to another Subaru dealer earlier in the day and stood in the showroom for over 10 minutes and not a single person talked with us. At North End Subaru, Greg, our salesperson, greeted us the moment we walked in and was friendly and extremely knowledgeable. Greg took us on a great test drive and explained all the features of the car. There was no pressure, just information. Best experience ever!!

Tom

14 de ene. de 2014

Purchased my third Subaru from Greg Nuorimo easy to deal with no games and fair price.I have purchased many new cars but there is no better car in the snow than a Subaru and Greg and North End are GREAT. Thank you Greg.

Lyssa

13 de ene. de 2014

I love having my car serviced. It is the highlight of my every six months or 7500 mile. It is always a pleasat experience, and I have never felt more comfortable at a dealership. I am never pushed to buy anything. I am so thankful I bought my first Mazda here.

Liz Curran

13 de ene. de 2014

I ahave doing business with NES for over 15 years. I most recently had to call Subaru after my car was totaled in accident. I had just had then put new tires and brakes on 2 weeks prior to the accident. I was really shook when I called Greg and he told me to come right over the next day after the accident. He put me in my new/used car that day. So Greatful for Subaru family!

Samuel Walker

9 de ene. de 2014

I recently bought a 2005 Cobalt from North End Subaru. Overall, it was everything I wanted in a car. There was lots of repairs done to it, but I have already driven it for almost 300 miles and no problems. It ha a very clean engine etc. When entering the dealership, we were greeted in a very friendly way. Right away I told Joe what I was interested in. Instead of rushing and just telling us about a couple of vehicles I might be interested in, he went through a whole list of cars within my price range. After choosing the car I wanted, the process was very quick. I was given a free car fax, a list of the repairs the dealership had done to the car, and was allowed to test drive it. You are also seated in a VERY nice waiting room with a TV, free flavored coffee, and water. Joe and Tom also were very understanding with price ranges and waiting a couple days for me to get my drivers license. Overall, the experience at this dealership was completely stress free and felt welcomed into their building and service. I would definitely recommend at least visiting this dealership.

Pat

9 de ene. de 2014

The service was outstanding. Rob the service rep was very professional and knowledgeable.... And kinda cute to boot!

Niki makris

9 de ene. de 2014

Amazing service! rob took good care of us considering I'm a very picky person.EVERYONE WAS GREAT !

Happy here

8 de ene. de 2014

I've been to North End Mazda for my last 3 oil changes. The employees are very helpful, service was fast and a nice environment to wait in.

suby

29 de dic. de 2013

honest and fair ... had car towed from another dealer to North End Subaru service because the selling dealer was charging me over $400.00 less than the dealer I purchased the car from...I don't get it but hats off to you North End Subaru Service for treating me right the first time...I will be servicing with you from now on..thanks for you help John..My next vehicle purchase will be from North End for sure

lifesgood

29 de dic. de 2013

I did not purchase my first vehicle from North End. I did choose North End Subaru's service department to make sure my Subaru lived a long time. I now have 266,542 miles on my 2007 Legacy Sedan. I say with a sad face that I had to purchase a new Subaru, but only due to foul weather conditions. I decided to purchase my new Subaru from North End Subaru only because of the service department. The New Car Clinic that I attended was awesome I even won $40.00 as a door prize and a hat topped it all off...Thank you John for your honesty and now your friendship over the years...Mark...John...n Janet...we all own Subarus and only North End services them

JeffreysJ2

28 de dic. de 2013

I always like working with Northend Mazda, both as a dealership and a service shop. Before I began buying my cars from Northend, I rarely returned to the dealership for service unless there was a warranty issue with my vehicle. Northend, however, puts such care and consideration into the service as well as sales that I go to them as my first choice for any kind of maintenance or repair. The staff is knowledgeable and courteous, and I leave feeling that the best possible care has been provided. I whole-heartedly recommend Northend Mazda for anyone who is looking for a new or used car purchase or general maintenance of their car.

Global-Julie

20 de dic. de 2013

My husband and I have bought 4 Subarus through North End. The sales team has always made the process of purchasing our vehicles a breeze. Greg Nuorimo always puts in the extra effort to search out our black vehicles if they don't have any on the lot. We always have our autos serviced at North End as well. Recently after researching new tires EVERYWHERE for the best price, North End was right on target. Below the prices of even the tire retail/installers or online tire dealers. They were able to have them installed in a reasonable time and I drove home on my new tires in a snowstorm. Dave Fallon was patient enough to wait for me to arrive to pick up my car after my 1.5 hour commute from work in the storm. Thanks guys! Keep doing an amazing job. :)

speed3

20 de dic. de 2013

did not buy my car here but the service is by far top notch. fix my car right every time, never have a problem. loaners for any lengthy service. love my mazda and i will be buying my next one thanks to how rob and mike treat me. they really do care about my car, myself and my ability to save money.

Sue Hudson

20 de dic. de 2013

from the day we were buying our car we requested to talk to the service department. Robert Newton was the one who answered all of our questions from beginning to end. we had our first service and had purchased a wheel and tire warranty and had a damaged rim. Rob went out of his way to make us happy with out new miata. we got the rim fixed and asked questions about storage and he offered to come to our home to help get it ready for storage because he lived near by. everything you can ever ask for. do not buy or service anywhere without giving north end a chance. you will be pleased. i promise

Kim

18 de dic. de 2013

The service department was like no other that I ever dealt with befoe. Courteous, professional nice waiting room.it was a comfortable experience.

Chuck&Lee

16 de dic. de 2013

We bought our Subaru Outback at North End 12 years ago. Thanks to a friendly, low-pressure sales team, our buying experience was easy and remarkably stress free. Since then we have brought our Outback in to North End for regular service and we have always felt fairly dealt with. Whether it's a routine oil change, a landmark mileage service appointment or a repair, the guys in the service department never fail to explain everything and answer questions. Several years ago we were in a road accident where we were hit by another car. We requested that our car be towed to the dealership. North End took the lead in working with our insurance company and the body shop to get our car back in tip top condition. That extra measure of care and service is what keeps us coming back to North End Subaru. With more than 200,000 miles on it now, we still love our 2002 Outback. But whenever the time is finally right, we will definitely buy our next Subaru at North End!

I love my car!

3 de dic. de 2013

I bought my first car, the 2014 Mazda CX5, here and had an amazing experience! My father and I did everything over the phone and everyone who works here was upfront and honest with us from the get go. We worked closely with Mark who was very helpful. Mark went through the entire manual with us inside and then spent an additional 20 minutes with us outside in the car showing us how everything within the car functions and operates. I would definitely recommend purchasing a vehicle here. It's hard to find a dealership where you feel comfortable and where you're not pressured or getting scammed!

I love my cross trek

30 de nov. de 2013

Bob Waite was great to work with. He made the new car purchase simple and stress free. North End is a great dealership with great sales and service. I's my 3rd Subaru from North End and I am sure it won't be my last. I am looking forward to attending a customer appreciation event soon.

John

23 de nov. de 2013

Hi there, I'd recommend this dealer to anyone. After listening carefully to my input, Bob Waite steered me toward the perfect solution, a black 2014 base model Legacy (I want a stick and only the base models have this), with added heated leather interior and fog lamps. I love this car! I've bought 7 Subarus since 1986 (with a few Toyotas thrown in) and the 2014 Legacy is the best solution yet. No need for expensive "packages". Get the base, 6 speed with added leather. Fun! Thanks North End

Satisfied

23 de nov. de 2013

Excellent customer service, great vehicles, great prices, great facilities including a top-notch waiting room when having service done. Ask for Greg, buying from him was a superb experience.

Mac

22 de nov. de 2013

I purchased my second Subaru with Greg Nuorimo. His knowledge and easy way made the purchase, finance(with Tom),and registration complete without any problems. Greg informed me of the Rewards Program, that included the Customer Appreciation Night, offered by North End Subaru. I attended this informative program lead by John Kessler and found it very helpful. John shared a lot of information and answered any questions or concerns. My experience with North End Subaru Service Department has always been good and I can trust that they really stride for customer satisfaction.

Richard

22 de nov. de 2013

We have had 5-6 Outbacks in the family since 2000. North End Subaru has been the main dealer. We come back because the quality is excellent and the service (sales and repairs) are of a very high standard. They are decent genuine people. Thank you.

KB

22 de nov. de 2013

I have now been to two customer information nights and found them both very informative and helpful. I think it's great that North End has the information evenings and I will definitely continue coming. Thank you for offering this service.

Sarah

19 de nov. de 2013

Didn't purchase my car here but I wish I had. I continue to get amazing service every time. The staff is knowledgeable, patient and honest. After servicing my car, I noticed a mistake and they owned up to it. Not only did they fix it but gave me a loaner and took care of it right away for me. It's quite a relief knowing I have great hands under the hood of my Subaru. Thank you service department!

Alliw

12 de nov. de 2013

I was quite impressed working with all the staff at North End Subaru and had a fabulous experience purchasing a new Subaru with Greg Nuorimo. I walked in a Sunday and test drove several cars and was able to bring the new car home the following day. Greg was able to seamlessly offer a great buying experience, was straightforward and vey knowledgable about Subaru's. I would highly recommend purchasing from North End with Greg!

Roger and Mary

9 de nov. de 2013

Mazda Mark Atkinson Lunenburg Mazda sales Representative In our search for a new car, my wife an I looked at 4 dealerships across both Maryland and Massachusetts. Using only the internet and a cell phone we were able to close a deal with Mark Atkinson with terrific results. Due to Marks timely response to all our questions, we purchased a 2014 CX5 in a matter of days. We were thrilled with the impeccable service. He went above and beyond to get exactly what we wanted. We could not ask for more. We purchased a great car from a terrific salesman that represented your company so well. We look forward to a continued relationship with North End Mazda Lunenburg. Sincerely Roger and Mary Tremendously Satisfied 1st Time Customers

Glady379

6 de nov. de 2013

I recently purchased a Subaru Crosstrek from North End Subaru in Lunenburg MA, from Greg Nourimo. I have included the dealership name and the name of my salesperson because I feel it was a huge part of my purchasing this car. The buying experience was most pleasant. There was no high pressure salesmanship. I love my new car.

Boomer

31 de oct. de 2013

Every time I return to North End Subaru/Mazda, it's like coming home. The staff are helpful, qualified, patient in explaining everything, and really look out for their customers. My family and I have been to other, closer Subaru and Mazda dealers, but we gladly drive the extra miles to North End, because we are always treated right! We wouldn't go anywhere else.

Steve D

23 de oct. de 2013

Mark A , really made my experience enjoyable so much in fact I bought 2 cars from him the same day, Mark really steps away from the whole cliche car sales man and gives you a no b.s . version that makes every step enjoyable and doesn't waste time going back and forth, thanks again Mark.

Dan T-bear

22 de oct. de 2013

I purchased a 2013 Mazda 3 Touring with the help of my salesperson Mark Atkinson. He was never pushy but was there to answer all my questions. I received a fair trade in on my older car and got a great price on my new on. I just went out for dessert with my wife to celebrate my new baby and very much enjoyed the car, more than I expected. This car is a keeper and so is my new dealership North End Mazda!

NS

19 de oct. de 2013

Check engine light came on late Friday night! Brought the car in Saturday morning. JJ worked my car into the schedule and had it repaired, washed and returned to me by late afternoon! Best of all it was under warranty! Thanks JJ and team!

Templeton Family

16 de oct. de 2013

Awesome service and workmanship. They take time to get to know their customers, offer advice and tips, and always with a smile. The quality of their work is always top-notch, and I have all my work done there. Recently I purchased tires from North End Mazda, and they took the time to show me a variety of tires, were able to list their specs, and give me some recommendations while making it clear at all times the choice was mine. That is what I look for in customer service. Well done.

Kristal Truax

14 de oct. de 2013

My overall experience has been positive at the dealership. They are responsive when I have any issues with the car.

Cameron P

13 de oct. de 2013

Great service with employees who help find you the perfect car for you based on your budget and your needs. When I chose my car, it was Mark Atkinson who was there to make sure I had everything the way I wanted. I chose the color of my car and after everything was set, I changed my mind and gave Mark a call. Without hesitation he located a car of the right color and had it ready for in a matter a few days. He also pointed me in the direction of an insurance agent who beat everyone else I had tried. Definitely satisfied with my experience at North End Mazda.

Ted

12 de oct. de 2013

They did a great job again ... quickly took the order and was finished just as promised ... estimate was right on (actually a little high) so no surprises. Step 1 by your Subaru at North End Step 2 have it serviced there ... They are the best.

Ben Parker

11 de oct. de 2013

We have numerous choices when buying tires. What I found out by asking the Service Team, Mazda competes against anyone in the sale of tires. I own a CX9 and tires are a huge investment. I went to several places to price out 4 tires and finally ended up at Northend Mazda where I took advantage of their BUY 3 and get the 4th tire for $1.00. This sale saved me +$300 !!!! A terrific deal. Thanks Northend Mazda for saving me significant dollars. I will consider coming here for all my tires.

Niki Makris

10 de oct. de 2013

Rob and Matt where amazing!!!very accommodating !! Went out of there way !!!!

Mazda Owner

5 de oct. de 2013

I originally bought a 2011 CX-7 from Wayne Brown. After seeing a review of the new CX-5. I called Wayne to test drive one. Wayne took me out and explained all the various features. I traded in my CX-7 with no problem . Wayne was great, and walked me though everything. I would recommend Wayne to anyone that wants to buy a Mazda or Subaru. i

DawnL.

3 de oct. de 2013

I just bought a new 2014 Mazda CX-5 from North End Mazda. It was the greatest car buying experience I have ever been involved with. My salesperson was Tom Sawvelle, he was very thorough, I got a very fair trade in for my used car, when I left the dealership I had a check list of what I needed to bring with me when I came to pick up my new car. The dealership did all of the calling and running around to have the new car ready to drive away when I did return to finalize the purchase. I would definitely recommend North End to friends and family.

Bigsteve29

1 de oct. de 2013

Real fast reliable Service from the Service department at North End Mazda. Rob and Matt are outstanding. Always get the job done right the first time and the service never takes too long. If you ever have any questions on vehicles. They are also the right people to talk to, they always have the answer. Always recommend North End Mazda for any service needs. They even fix my other car which isn't even a Mazda!! Truly one stop shopping at that dealership.

Patriotsfan2013

1 de oct. de 2013

Great service from the North End Mazda team!!! The service advisors got me in the shop right away. The tech who worked on my car even went over any questions I had with the Bluetooth programming. Far different stories at other dealerships. Best service I have ever received at a dealership. Will most certainly be returning for my next service and all other services from now on!!!

Alisha

28 de sep. de 2013

I took my car to be serviced today and Rob Newton did a great job! He went above and beyond by vacuuming my rugs and washing my car. Ask for Rob he will do more than expected. He also updated me on the deals coming up.

David Wentzell

26 de sep. de 2013

We worked with Mark Atkinson it was really a pleasure to deal with this dealership and also Really quick and easy processing in one day actually! Would def come back for my next car!

CrashDavis

17 de sep. de 2013

I have been taking my 2010 Impreza to North End for service since I bought it in September, 2009. I don't take it there because it's close ... I take it there because I am always treated with respect and the staff there do not try to sell me something my car doesn't need. The fact that the Service Department is staffed with factory-trained professionals makes me feel confident that my Subaru always is in good hands.

Juggler

7 de sep. de 2013

Went in knowing what we were looking for, but Tom Sawvelle made the purchase easy. They were able to meet our monthly price requirements with no money down other than my trade in. Jason Cote worked the numbers and explained everything through through process. Ended up lease one new CX-5 and purchasing another. Would highly recommend.

mike

30 de ago. de 2013

came into mazda for my 37500 mile service and i have the mazda rewards program. the guys there in service, rob newton and matt lynch are great. they answered all my questions and informed me of future services and told me my brakes are fine when i thought they were needed by mileage. mazda cars are great. bullet proof. everyone should own one in my opinion. love you guys. see you again soon. thank you!!!!!

Alexa

29 de ago. de 2013

I am always very pleased every time I have my car serviced at North End Mazda. Everyone who works in the service department is so helpful and friendly too! They always take the best care of me and my car. Rob took my car in today and had it serviced immediately. The service department is quick and very efficient. I know that my car is always taken care of. Its nice to be able to bring your car to a place that you know you can trust. I refer all of my friends and family to this car dealership for sales and for services. I always tell them how wonderful Matt and Rob are!!

Fisher of men

27 de ago. de 2013

Stopped in today with a new phone and JJ asked the Sales staff to help. Within minutes Bob Waite had my phone paired and even started to add numbers to the cars phone book. The support team at Northend Subaru is great.

miata zoom

25 de ago. de 2013

i just purchased my new car from mazda and came into for my free dent repair. Robert Newton in service was very professional and made me feel welcome and a valued customer. i was in an out in less than 45 minutes and the dent was gone and the car looked new again. i will recommend everyone to go to North End Mazda for service or to buy a car. thank you guys for everything

Tboz2

21 de ago. de 2013

Traded in my Mazda3 because of high mileage for a new 2013 Mazda. Extremely helpful service from salesperson to financial director. Explained everything to me step by step. They found the best options for me and kept me in mind and connected throughout the whole process. Cared about getting me what I wanted. Great staff. Even programmed my car with me. I highly recommend. And I love the car. Mark

paul

7 de ago. de 2013

no complaints.....seems to be a much improved facility

recommend to family and friends

29 de jul. de 2013

I thought I should let others know that Subaru Service is the best service department I been in.My service advisor (J.J) was extremely helpful and pleasant to deal with.I will continue to use and recommend this dealership to everyone.

LegerDean

24 de jul. de 2013

Went to North End Mazda back in April to test drive the CX-9. I wasn't ready to make a purchase but I was helped by Tom Sawvelle. He showed me all the models of the CX-9 and went through the differences with me. I came back a month later to check out a couple of things & Tom helped me again. He never pressured me to make a decision and he even let me know if there were any deals. A month later I came back with my husband to check out a couple of the used CX-9s on the lot and Tom helped us again. I had been doing my research online and one of the used CX-9s I was pretty much in love with, but when I got to the lot it was missing the roof racks that were in the picture & the all weather mats. We purchased the used CX-9 that I loved and Tom even made sure I got the roof rack & the all weather mats back. He never pressured us to do more and the prices they had the cars listed at were the best by far. I looked at all the Mazda dealers within 100 miles and North End's price were the best. I highly recommend speaking with Tom Sawvelle at North End Mazda if you're looking for any Mazda.

MichellemyBelle

19 de jul. de 2013

Mike and Frank were great! As a young female driver I thought that buying a car was going to be a nightmare! I dreaded the idea of car shopping because I expected all sales men to be alike. Well I was in for a pleasant surprise. Every single person in north ends sales team was extremely amiable and helpful. Not once did I feel as if I was being taken advantage of because of my inexperience with cars and every single one of my questions went answered, even those I didn't even know I had! Of course I had to shop around and make sure I was getting the best deal. After several days of looking around, and wasting my time, I ended back at north end. In the end it was a very pleasant experience and I will most certainly go back to north end for any future purchases. Also a huge plus they have someone who speaks Spanish! Muchas gracias por toda su ayuda Henry!

Red and Connie C.

27 de jun. de 2013

We called Bob Waite ahead of time and told him we were ready to purchase a vehicle. We discussed which vehicle would meet our needs and he proceeded to find us a used vehicle that was exactly what we wanted. when we arrived at the dealership, Bob had the vehicle detailed and any minor problems corrected and ready for us. the paperwork was ready and in a short while we were driving of in a beautiful white Subaru Forester. I recommend Bob Waite at North End Subaru for anyone interested in purchasing a vehicle. We love our Subaru, thank you Bob.

April

26 de jun. de 2013

We were recommended here by our son's baseball coach. My husband is an aprehensive buyer, hates dealerships and has no patience. The process here was absolutely fantastic. The salesman wasn't pushy, gave personal experiences with the vehicles and honest opinions and their prices were upfront without any wheeling and dealing down. The price was the price and it was very reasonable in comparison to other new comperable vehicles.

Mrs. M W

20 de jun. de 2013

I was referred to North End Mazda by a co-worker while in the market for a new car. My last car buying experience not a pleasant one and I felt more like a side of beef being processed at a meat packing plant. However, North End Mazda was a completely different experience. I met with Mark Atkinson and everything about the buying process was focused on finding out what I needed in a vehicle and then matching me up with the perfect car and the best possible option for my budget. Once we chose a car, Tom Little handled the financing process. Within an hour , we had a terrific loan secured and completed the process in a comfortable time frame. Mark scheduled the car pick up on his day off since it was a better day for me. They made sure the car was spotless, that I understood the features of the car and even synced up the Bluetooth. There was great care taken in explaining all the services available for me as their customer. There was a lot of emphasis on ensuring that I get all the proper maintenance and making sure I understand I can call them with any and all questions. As a non mechanical person , this is VERY important to me and much appreciated. In my research on the Better Business Bureau website, I found other local dealers with as many as 10 BBB complaints again them. North End Mazda has none. Spare yourself the misery of another unpleasant buying experience and go here FIRST.

Linda-Subaru Fan

15 de jun. de 2013

I bought a 2014 Subaru Forrester at North End in May. I love my car. This week I attended a new car owner's clinic offered by Subaru. John Kessler did a great job of explaining a lot of the features of the cars and also gave a lot of great tips for keeping the cars in good condition. I also won $50.

Mari

13 de jun. de 2013

We just purchased a Mazda CX5 2013- What a great car- it makes my one hour commute much more bearable. We had great service and an awesome sale rep-Mark Atkinson. He was one of the nicest guys around. He even helped entertain and keep our 10 month old daughter happy with his giant bin of baby toys. We would totally recommend this sales rep to any of our friends looking to buy a car. Also Andrew Turner was great too!

Happy

5 de jun. de 2013

Ive been a happy North End Subaru service customer for the past 2 1/2 years. Whats unusual is I bought my Forester and resided for most of this time outside of New England. I found the folks at North End friendly, accommodating and professional. I was so impressed that I decided to schedule my service appointments to coincide with periods when I was in Central Mass. This resulted in North End performing most of the servicing on my new Forester even though I lived over 400 miles away!

JohnT

4 de jun. de 2013

Matt Lynch and Steve Gagne were awessome. All my repairs were thoroughly explained to me and the price was great. Steve found some repairs that needed to be done right away that could have left me stranded on the side of some road or highway if he had not been so thorough in his inspection. The integrity of the team at North End Mazda will keep me coming back again and again!

Danny

25 de may. de 2013

Just purchased a 2013 I-Touring from this dealership! Great car, great service, great advice! I would recommend this dealership to anyone!! Helped me out with the best possible deal and made sure I got the car I was looking for! Wish I could give higher marks than I already gave. Had a fantastic salesman for this purchase! Would recommend Mark Atkinson to anyone looking for a new car! Did a fantastic job making sure I had everything I needed as soon as possible! If you are looking for great place to buy a car definitely go to this dealership!!

AndyC

24 de may. de 2013

I found North End Subaru Mazda to be a good place to shop for a car. I was looking for a used car. The salesman I spoke with, Bob Waite, was polite, informative, and positive, without putting any pressure on me.

Joesir

8 de may. de 2013

It seemed that everyone in our little Townsend neighborhood had a Mazda from Northend so when it was time to start shopping for a new SUV, I asked 2 different friends what they liked about Northend and Mazda in general and what I got was an earful. They had nothing but praise for Northends customer service and Mazda's great products. We also did our research and narrowed it down to the Mazda CX9 or the Toyota Highlander, both came very highly rated. My brother almost had me sold on the Toyota as he ALWAYS buys toyota. We started our search at our local Toyota dealership and our sales woman was nice but very robotic in her sales pitch. She was an encyclopedia of knowledge but I really don't care about the gear ratios or harmonic tuned motor nor do I really know how that applies to us and our two daughters. After we told her several times that we were also going to test drive a Mazda CX9, she still insisted on badgering us about buying the Toyota today. Then her manager came over and told us how bad the Mazda CX9 was and how great Toyota was and he would offer us a deal but only if we took the new car home today. Although we did like the Highlander, we were completely turned off by the high pressure atmosphere and after an exhausting 3 hours of pain, we left with the idea if we did decide to purchase a Toyota, it would not be from this dealer. The following weekend, we reluctantly stopped in at Northend Mazda expecting the same treatment. What we received was nothing short of complete comfort. We were greeted by a very friendly and polite salesman named Wayne Brown. Within 5 minutes of conversation, Wayne had us completely at ease. He even engaged my two daughters in conversation and they were thrilled with him. If my 4 and 6 year old kids had their way, they would have bought the car on the spot. When we told Wayne that we were not buying today and comparing the CX9 to the Highlander, he did not miss a beat and even gave us several sites where we could compare the two models. Not once did he trash the competition and admitted that the Toyota was a good competitor. He knew the product inside and out and never mentioned gear ratios and harmonic anything. There was not one hint of pressure, just an overall feeling that he wanted us to get the best value for our money. He had me, my wife and both girls very entertained and amused and the atmosphere at Northend was so different from our previous experience the week before. Everyone was smiling and seemed like they truly enjoyed themselves and we felt like these were people that we would invite to a bbq and not someone who was trying to con us out of our money. We were equally pleased with the CX9 and the price was well within our budget and $3000 less than the "Deal" that we were offered at the Toyota dealership. It's been over 3 months since we bought our car yet everytime we drive by Northend, both of my girls say "let's stop and see Wayne". This letter is a long time coming because I am a bit of a procrastinator. We have never had a better experience buying a car than we did when we bought our CX9 from Northend. When I told my neighbor that I bought a new Mazda from Northend, she asked if I bought it from Wayne and I gladly replied "Of course, I bought it from Wayne". Thanks Wayne and Northend! You have created a happy customer for years to come.

07_Mazda3_Owner

4 de may. de 2013

We purchased our Mazda3 from North End Mazda and trust their service staff to perform all major work on the vehicle. Their staff is friendly, knowledgeable, and flexible. Our Mazda has 90k miles on it and it is still performing strong. They take the time to explain each service and the cost of the service, including looking for ways to save a customer money or time when possible. It's also nice to get have your car returned to you washed and vacuumed...basically ready-to-go. All around a 5 start experience.

Gary N

30 de abr. de 2013

Just purchased a 2014 Mazda 6 Sport. The process required us to work it a bit to finalize my trade value but in the end I was very happy. The facility is not overly fancy but that's not what really important when the deals said and done. Maybe one would consider this type of dealership "old school" but i consider it refreshing because ultimately we are all after an honest deal at the best possible price. If its high polished marble floors with high pressure sales you are after this dealership if not for you. However if you are after knowledgable information is what you are considering you have found the right place.

verry happy customer

30 de abr. de 2013

i recently had an issue with my mazda 3 that i was going to an independent repair shop that was local for and they threw over $1000.00 in parts and labor at to try and fix it but failed. i decided to call north end mazda and see if they could fix it. they got me right in that day and rob, matt and pat all took very good care of myself and my vehicle. they understood my cituation and gave me a great deal seeing as i already waisted time and money with someone else. found the problem, and fixed it all in the same day. i was offered a free loaner that i didnt expect but declined because i had a ride. they really do care about the customer as well as getting them do come back. prices were even less than the independent shop i was going to. new life time customer here for north end.

Amanda

18 de abr. de 2013

I came to North End Subaru looking to trade in my Honda Civic for a Forester. After seeing the commercials for the 2014 I really wanted to take a look at them. Frank Capoccia made this the easiest decision I've ever made. He showed me all the new features & benefits on the 2014 and after I test drove told him I would be coming back on Sunday to test drive again. Sunday was his day off but he came in just for me and I ended up buying the car that day. When I came to pick my car up a couple days later, it was once again his day off, but he came down just for me. Frank made the whole experience of buying my new car very pleasant and stress free. I would recommend him to anyone in an instant.

no rmv

14 de abr. de 2013

I had a recent experience with Subaru service that I would consider above and beyond. I was having a major service done that required me to have a service loaner. Upon checking in the service person helping me noticed that my drivers license had expired.I thought to myself that goes another day waiting in line at the rmv when JJ asked if me If I had a few moments. He than began to renew my drivers license online.I had no idea that this could be done.within 15 minutes my license was renewed and I was leaving with the loaner as planned.....Thank you again J.J for your help.past.present and future.

jp in ct.

2 de abr. de 2013

Called from out of state. Talked about purchase price and trade with the sales person. We decided to take the hour and half ride to the dealership. We found a very friendly and relaxed sales staff. We purchased the car we were looking for and at a better deal than we had talked about on the phone. I would definitely recommend this dealership if you are in the market for a car even if you have to travel a little . It was definitely worth it for my wife and I.

Buy Northend

30 de mar. de 2013

Northend provides an excellent buying experience. They really help you through the process and are not pushy. It really is a place to go to buy excellent vehicles in a nice atmosphere. I can say enough about the people that worked. It's a great group. The customer service is outstanding. I will not take my vehicles anywhere else. I have purchased 4 cars from this group. That should tell you something.

Love My Impreza

19 de mar. de 2013

Great people to work with. I got a great deal on a used Subaru that I absolutely love! Salesmen are great!

The Goodrich Lollipop

19 de mar. de 2013

Was searching for a late model CX7 after my previous car was totaled and saw a car on line that seemed to fit my needs and desires but it was almost 100 miles away. On a whim, I sent an email never expecting a reply nor was I even expecting to travel 2 hours to buy a car from a dealer in MA when there were 20-30 similar vehicles within 25 miles from me. Wayne Brown immediately responded to me with a recent Carfax and he explained every bit of work that was done on the vehicle. My busy schedule did not allow me to even consider a test drive for at least a week and he caught me when I was boarding a train to NY and we set up a date to see the CX7. My boyfriend thought I was crazy to drive 100 miles to buy a car but I just had a good feeling about Wayne. I was so right! We had been to 2 Mazda dealers in our area and they both seemed untrustworthy and the cars were not even close to the pictures posted. I took my bf and his kids to North End to check out the CX7 and we were so impressed with the casual atmosphere and the low pressure invironment. wayne was awesome and the whole transaction was a pleasure. My boyfriend is even thinking of taking the 100 mile trek to buy a new Mazda 3 just to deal with Wayne and the entire Northend crew. I highly reccommend North End Mazda and Wayne Brown. I now (almost) like used car salesmen because of Wayne and Northend.

Shari

17 de mar. de 2013

This was my second time purchasing a Subaru Impreza at North End Subaru. Both times we had the pleasure of dealing with salesperson Frank Lajoie. He was very professional and made the process go very smoothly. The vehicle was delivered as promised and he stayed late to explain answer all my questions and the features of the car. Overall the service was Excellent!!

Ken

6 de mar. de 2013

I went in looking for a new car to replace my suv. I met Mark Atkinson and he helped me find the right car for me for the right price without any stress or pressure. Mark took the time and answered all of my questions and followed up to make sure everything went smoothly and worked out well for me after the car left the lot. Mark did an excellent job and made me feel confident about my purchase. I ended up with a Subaru Legacy and I absolutely love it. It handles great, has all wheel drive and gets great gas mileage. The facility is very clean and everyone working there from salespeople to parts were extremely helpful and friendly. If you are looking for a great car at a great price sold by great people, go visit Mark Atkinson and the folks at North End Subaru/Mazda. They will work with you on getting you to where you need to go.

Ellen Gorman

28 de feb. de 2013

Buying my car from North End Mazda has never been easier. It is all because of Jason Cote. He made the whole process stress free, fun and I wouldn't go any where else or work with anyone else to buy my cars in the future. I cannot thank Jason enough for his patience, perserverance and dedication to making my experience the best one ever.

alyssa

26 de feb. de 2013

i purchased my used car from north end mazda from mark atkinson and he introduced me to rob newton in service. he said they were great and helpfull and i thought he was only saying that because he worked with them. from the first service to now what is 2 years in and still surprising me every visit. so honest and so amazing at how they treat every customer. they know me by name and they know customers cars inside and out. rob was amazing at handling all 4 customers at the counter and answering the phone. i dont know how he did it all. i hope everyone gets a chance to experience the honest service they provide.

Ptateyama

20 de feb. de 2013

This dealership is sort of far from my house, but it was worth the drive. Went in to look at a specific car, end it up buying an newer model. Great customer service! Thank you!

k momma

16 de feb. de 2013

I just want to take this oppurtunity to thank Patrick the North End Mazda parts manager, Rob a service advisor and Tyler the technician that did the work on my CX-9 which i completely love. I was in recently to have a 30k service and while they were working on it they found a control arm that was loose and making a lot of noise which my husband thought was a tie rod(shows what he knows). Rob and pat were able to work with me on a fair price that i could afford giving me the peace of mind to know that my two beautiful chidren were not in any unessecary risk of my car falling apart. Thankyou all very much. I willsee you in 3500 miles for my next oil change.

lucas

16 de feb. de 2013

i have a older mazda and i love it. i have been changing my own oil and doing all the maintenance to my vehicle, i go to see pat in the mazda parts dept. regulary and he is always very friendly and eager too help me out whether i am buying an oil filter, head gasket or even a bumper cover. north end's prices are competitive and there employees are quite friendly. for my mazda i will always go to north end for my parts needs.......

Jim

13 de feb. de 2013

I worked with Greg Nuorimo on the purchase of my 2013 Subaru Forester. I purchased a 2005 Impreza for myself and a 2007 Impreza for my wife from Greg, and went back to Greg to purchase my Forester. Should tell you something right there if I not only went to the same dealership, but also back to the same salesperson for my 3rd Subaru. No sales pressure to buy anything, but right there to answer any questions that I had. We pretty quickly negotiated a deal that was acceptable to both of us, and the deal was done within a hour of me walking into the dealership.

Bill

30 de ene. de 2013

Purchashed new 2013 Legacy. This is third car our family has bought from North End and each time a fair price on the vehicle being purchased as well as the trade was easily agreed too. Our salesman Frank Lajoie fully expalined all operational controls and more including pairing my cell phone's Bluetooth with the audio system. Very knowledgeable. Past service experience has been top notch. Highly recommend.

jackie

22 de ene. de 2013

I want to thank the staff at North End for attending to ourt cars / our needs in an efficient, friendly manner. Also, the value of the complimentaey loaner car csan not be overstated. Thank you Rick

Lisa

17 de ene. de 2013

I am new to the area and was calling dealer to see who could service my forester in an emergency.I had a tire problem and after calling two other local dealer I called Northend Subaru. John answered with a thank you for calling that impressed me. After talking, he convienced me to bring my car in assuring me he would fix it while I waited. They checked out the tire and i needed a new one. They did not have the tire in stock but was assured it would be done in just over an hour. They also recommened I replace the cabin air filter. I had no idea what it was. (thanks for the explation John). An alignment was also recommended and I was thrilled when I was told they could do an alignment under warranty. I talked with John for almost an hour of and on. I had alot of question that the dealer in New Hamsphire would not answer or would dance around. I was so glad to find not only Northend Subaru but also John. He was not only friendly but personal and mad me feel so welcome, I was out in just over an hour and they even washed my car....WOW...great job..best dealer..best service team...best place to go...my new home

susan

17 de ene. de 2013

service was terrific, it was an emergency they managed to sqeeze me in and take care of the problem.

kmiknaitis

11 de ene. de 2013

I just purchased a 2013 Subaru Forester at North End Subaru in Lunenburg. This is my 2nd Subaru purchased from North End. I returned because of the positive history I've had with North End Subaru's Sales & Service departments. My salesman, Greg Nuorimo, is professional, knowledgeable, helpful, and friendly. North End Subaru's Sales Manager, Frank Capoccia, and his staff are the best. They don't push you into the sale - no games like at other dealerships. They want you to be informed, help you stay within your budget, and make sure you're happy with the deal. North End Subaru handled the loan, registration, contacted my insurance company, and Greg Nuorimo personally switched my license plates from my trade-in vehicle to my new Subaru Forester. Greg took the time to show me all the features of my new Subaru Forester and helped me set up my cell phone to the blue tooth. After the sale, Greg and the North End Subaru Service department keep in touch with you. I highly recommend North End Subaru in Lunenburg to all my family and friends.

R & I

9 de ene. de 2013

We recently purchased a Subaru Outback at North End Subaru. Having previously owned a Subaru Legacy, we have a positive history with the sales and service departments at North End. This most recent transaction was much of the same. Bob Waite, Frank Capoccia and Tom Liddle went out of their way to make the experience as smooth and enjoyable as possible. They were extremely informative, knowledgeable and reasonable. Their dealership professionalism matches the high quality of the products they represent.

Silvania

7 de ene. de 2013

It's always good bring in a car to be fixed by somebody who you trust, so as soon I had a problem with my car which I got from north end Mazda, there was no doubt Rob and Matt was the person behind the desk to make things work out wonderfully, at north end Mazda even been a owner of a Honda I feel special, they treat people with lots respect.Awsome job north end!

Eric

7 de ene. de 2013

This was my first visit and purchase from North End Subaru. We received no pressure at all from our salesman Frank Lajoie. Frank was extremely helpful and explained several options for us to choose. We took a few vehicles, of the many available, out for a ride and decided on an 2008 Outback. We spoke with the manager Frank C and felt we received a very fair price. I also was very pleased with being able to receive the new registration right at the office without the hassles of the registry. Thanks to Andrew in the finance group for all of his help too. I'd highly recommend North End

Kevin Weldon

5 de ene. de 2013

I have purchsed many new cars in my lifetime (64 years old) but this is the first time I felt the need to write a review. My experience was by far one of the most pleasant I have had at a car dealership. I cannot say enough about the professionalism and courtyesness of salesman Jason Cote. A fair price and a fair trade-in was agreed upon without the precursory haggaling.I feel I was treated right from the moment I walked in the door until I drove away with my new Mazda CX 5.If you are in the market for a car I highly recommend this dealership.

carol

3 de ene. de 2013

Outstanding service, yet again, I was late for my service (Im sorry ) and recieved a reminder call,got right in and still recieved my service - truly outstanding.

michelle

3 de ene. de 2013

upon arriving a service member opened the door to greet me which was welcoming, it was cold out and we just had a snow storm the night before, very much appreciated

David

3 de ene. de 2013

I was completely satified with the service at North End Subaru...you guys ROCK!!!

Rick

3 de ene. de 2013

Very hospitable staff, and service was completed in a timely manner..all my concerns were corrected on this visit.

LB

2 de ene. de 2013

They are great! I worked with Bob Waite on buying my 2010 Subaru Legacy and he was very informed on all things Subaru. The best part was they did everything for me; loan, registry, plate transfer, even helped me sync my phone to my car! VERY PLEASED! I will recommended them to friends&family.

Caseyb

1 de ene. de 2013

Overall a great experience friendly staff, good environment. I love my subaru from north end!

Mazdaman

19 de dic. de 2012

I received friendly and excellent service from Rob in the Service Dept. He asked questions about my needs and clearly reviewed what needed to be done in the $75K mile full circle maintenance. He also informed me about things that they would be keeping an eye out for in the future tand hat will need to be done eventually but not immediately. Great job Rob! Many thanks.

shirley

18 de dic. de 2012

Overall, I was completely satisfied with my service consultant..and all my concerns were corrected on this service visit.I am completely satisfied with Northend Subaru.

Danna

16 de dic. de 2012

As being a first time customer here I was hesistant about the honesty of the service work performed. I personally was able to speak with the mechanic, service advisor and the manager and they all made me feel as though they would take care of my car and needs. They were nice, efficient, and confident and clearly communicated all aspects of the service. They have exceeded my expectations and will return to them for future service..

bruce

16 de dic. de 2012

I was greeted promptly when arriving for service and my vehivle was ready when promised..Great Service John

Soccer Mom on the Go

15 de dic. de 2012

About 9 months ago I realized I needed a New car. My Uncle had just purchased a car from Mark Atkins at North End Mazda , and suggested I come with him to take a look. From the minute I walk in that door 9 months ago , and even to this day. I have hand nothing but honest respect. From Mark in Sales to Rob, Matt and pat in service.. They all take the time to get to know you and find the most cost efficient way to fix the problem. I am glad that I purchased my Mazda 6.

Milli

14 de dic. de 2012

Well First I would like to say please do not judge based off of the Last comment. See for yourself. Each time I have either had a question about my new car or needed service.. I personally have had nothing but the best Customer service from Mark and Jessy in Sales to Matt, Rob, and crew in Maintenance. Again this is my option and I strongly suggest that if you are looking for a new car "worry Free." Take the time and go down and meet the Mazda Family Lunenburg. :)

Templeton Family

13 de dic. de 2012

My wife and I were looking for new vehicles last year and traveled across Central and Western MA for comparison shopping of both cars and dealerships. From the moment I stepped into the facility at North End Mazda, I was greeted and shown respect as a buyer. Jason Cote listened to what we wanted and our needs instead of trying to fit us into what he wanted to sell. The process from start to finish was quick and pleasant. Since then we have had zero problems with the cars, a Mazda3 and a CX7. When we have taken the cars in for routine maintenance and installation of accessories, Matt Lynch and Rob Newton have taken the time to get to know my wife and I and our vehicles. Pat Nangle and the parts department always gives us choices and good prices. We have purchased all our tires and options directly from the dealership. We could not be happier with North End Mazda and the tremendous customer service from all departments.

deal shopper

13 de dic. de 2012

i brought my car in because a friend recommended me to go to see rob in service. they believe he is honest and caring. he by far proved them right. very respectful service department and parts was very fair. i drive a vw and went in for a brake noise and lack of fuel mileage. they were more than fair with the price of parts and labor. told me everything that my car needed then and will need later. i decided to put some money into my car and bring it back up to par coming into winter. rob told me the price of everything. i then signed and agreed on a price. they provided me with a FREE!!! LOANER CAR and when i came back the next day. the bill was $220 less then what they had quoted me. i was shocked. the parts werent as much as they thought and they saved me on labor due to the process not taking as long as they expected. any other dealer or shop would have taken the money and ran. i recommend everyone to try them out. rob matt and pat are the best ive seen. thank you so much guys.

vwracer

13 de dic. de 2012

i have purchased a vehicle from north end mazda for the third time in a row. have delt with mark atkinson on all occasions and have had nothing but a great experience every time. the service department is by far the best most personable department in any dealership i have even been to. i now own 2 mazdas and a honda. that was also bought from north end mazda. and i bring it to them every time. the service guys there are great. rob newton has to be the most honest and caring serviceman i have ever met. nothing but good things to say about him. always tells me how it is. what is needed and what can wait. i highly recommend everyone to visit there. more then fair prices and comfort. you have to always remember... you get what you pay for. and here they more than exceed that. thank you to you all.

Lust for Mazda - Not North End

7 de dic. de 2012

If you're looking for empty promises, or to be disappointed, and inconvenienced, then I highly recommend North End Mazda of Lunenburg. The only reason they receive even 1 star from me is because I'm not given the option to give them 0 stars. I have had nothing but a headache with this dealership. After being ordered the wrong car, receiving an excise-tax bill on a car that wasn't even mine, and being hugely inconvenienced during service work (4 days for a 2 hour job), I can say with confidence that I will ride a bicycle before I purchase a car from them again.

denise

27 de nov. de 2012

I was very pleased with the service that Rob Newton gave me on my recent visit. He took the time to suggest and explain the 30.0k maintenance plan and the addition of having the transmission and brakes checked since I was complaining of a grinding noise on my brakes.He was very thorough and very nice. I would ask for him again when I need to return for my next service.

Janet

24 de nov. de 2012

I worked with Bob Waite and he was professional and knowledfeable.

humphrey

24 de nov. de 2012

went to dealers and found great sales team,expecially greg nuorimo who were eager to listern to what we wanted,with no pressure sales.really glad l did end up being a happy customer.l would definately recommend everybody to give them a try.

James

10 de nov. de 2012

each time we have our cars serviced at Northend we feel completely please with the service.

Patricia

10 de nov. de 2012

Excellent service department. they are true professionals who value their customer's concerns....thank you

george

10 de nov. de 2012

Rick was very helpful, efficient and kind. I appreciate it very much.

mazda 5 owner

5 de nov. de 2012

we are very happy with the deal we got!jason was so helpful

Mazda lover

26 de oct. de 2012

Recently I visited North End Mazda Parts Department for the first time. I needed to get a hose for my Mazda 3. Pat, the parts manager helped me. He was very professional and helpful. He was courteous and provided excellent service.I was very impressed with the service I received form Pat.I will definitly be coming back to North End Mazda for all my service needs.

Brian

23 de oct. de 2012

Friendly, honest, efficient, courteous, clean, knowledgeable, helpful, I could go on all day. The only thing better than buying a brand new Subaru is buying one from these guys. This is my 2nd experience buying a car from them and it most certainly won't be the last. I bought my 2010 Forester from them, and I just traded it in for a 2013 with an upgraded sound system, no money down, and my monthly payments are now lower. I worked with Greg Nuorimo and the sales manager Frank. They are very low pressure, and are friends first and salesmen second. Having personally worked in areas that stress customer service, I can appreciate when companies do it right. Go to North End. You will not be disappointed.

Happy Mazda Owner

21 de oct. de 2012

Northend Subaru and Mazda made the car buying process a wonderful experience! Our salesman was incredibly friendly, honest and easy to work with. We had some trouble with financing at other dealerships and northend made it happen with no trouble. Overall excellent experience and they have definitely earned our buisness for all future purchases. Kudos Northend!

Carole R

19 de oct. de 2012

Quality Excellent Appeal Excellent Service Excellent I would like to thank Wayne Brown, Jesse Manning and the North End Mazda team for a great car buying experience. You are a great group of people. Your knowledge of the vehicles, your patience during the process, your professionalism, everything was exceptional. I am loving my Mazda3 Skyactiv. Thank you! =^..^=

Carole

19 de oct. de 2012

I would like to thank Wayne Brown, Jesse Manning and the North End Mazda team for a great car buying experience. You are a great group of people. Your knowledge of the vehicles, your patience during the process, your professionalism, everything was exceptional. I am loving my Mazda3 Skyactiv. Thank you! =^..^=

north end customer

18 de oct. de 2012

i have a dodge caliber that i bring to rob and matt at north end mazda. i had a mazda before but it was in an accident unfortunatly. never met someone so informative or trustworthy as them. no matter what vehicle i own i will always bring it there. best price for the service ive ever had. i recomend everyone to give them a try. appointments are very easy to make.

Suzy Q

18 de oct. de 2012

Best service money can buy can be found at Northend Mazda. Guys there are incredible, could not ask for more polite gracious people. Always make sure my car is running as if if had 1,000 miles on it when is has over 60k. Never though you could get this kind of service at a dealership until I started servicing my vehicle at Northend Mazda

Deb627

14 de oct. de 2012

Recently bought 2012 Legacy and just attended new car clinic. Found it to be very imformative-even though I have had a Subaru before. While I was there I used my discount certificate they gave me to obtain my rain gaurds for my windows.

HForde

12 de oct. de 2012

After moving to a small town from Boston, we were in desperate need of a second car. Mike B. from North End kept an eye on the used cars coming in for anything he thought would suit our needs. Not only did we end up with exactly the make and model we wee hoping for, but it was quick and painless.

Fittzy

27 de sep. de 2012

The service dept at North End Mazda is outstanding. Always have no problem fixing the vehicle right the first time and always get it done in a timely manner. Friendly staff is also key to a great delaership which North End Mazda always has friendly staff on hand.

Ashley Rice

24 de sep. de 2012

I am originally from Worcester, MA and now live in North Carolina. I recently fell in love with the 2013 Subaru BRZ and HAD to get my hands on one! As they only made a few thousand, They are nearly impossible to find. North End Subaru was the 62nd dealership I called looking for my car. I was treated with the utmost respect and professionalism, and they even traded their M/T for an automatic for me. They did all my paperwork by UPS overnighting it back and forth, and even paid for me to send it back to them! They arranged my transport, financing, paperwork and were a PLEASURE to speak with every time I did. After calling family, I found out my cousin and grandmother have purchased Subarus from North End and were just as pleased!! Greg Nuorimo and Frank Capoccia, you ROCK!

Peggy

19 de sep. de 2012

Northend Mazda service is always extremely helpful. I can recall one night where the service manager Matt stayed almost 2 hours past closing time just to make sure he got a chance to go over the bill with me. I would never imagine a service manager going that far to satisfy his customer's. All of his staff is curteous and friendly, not too mention knowledgable about the Mazda product. I couldn't imagine going to another service deptartment ever again. In fact we will be servicing all of our vehicle reguardless if they are Mazda or not with Matt and his fantastic crew. We will deffinately be buying another vehicle from Northend Mazda just to the outstanding service experiance and competetive prices. Kudos to Matt and hios great team

Jeanr

18 de sep. de 2012

As always was greeted when opening the door and the follow up is always prompt. The explanation of service recommended and performed is through and the service consultants give me the option..but I've always received exceptional service at the Lunenburg Facility and will continue to have my vehicle cared for by your exceptional staff,no matter how old the dear "girl" gets..(04 Forester) Thanks a million. Safety is my primary issue and I truly feel safe in my Subaru and in the hands of very capable staff members..Jean

mazda5

17 de sep. de 2012

congrats to north end mazda for amazing service advisors. i was very pleased with the respect and know how. im sitting here right now and waiting for my 15k service to be finished. these guys are great

mazda owner

17 de sep. de 2012

i went to north end mazda because the previous dealer could not meet my needs nor did it seem like they cared. i was surprised by how incredible the people here are. not one complaint. they are perfect in my eyes. i will recomend them to all my friends and family for all vehicle needs. thank you north end. they are my dealership no matter what vehicle i drive

zoomzoom pride

17 de sep. de 2012

Matt and Rob are fanstastic. They go out of their way to help you anyway possible. Their techs are also out of this world. They will make sure the problem is fixed right the first time and are extremely thorough everytime they look at my cx9. Couldn't ask for a better service department. You would never find this level of service at the big time dealers who wouldn't even know your name when you walk through the door. Great team out there in Lunenburg

Amy Raffaele

17 de sep. de 2012

North End Mazda service continues to do an outstanding job for their customers. This is why I constantly return, everyone is polite and make the service experiance great

don67

12 de sep. de 2012

I am completely satisfied with my service at northend Subaru and all my service concerns were corrected. John was very professional and couteous as always..making necessary suggestions of maintenance that will be needed in the future.

curtis

12 de sep. de 2012

I was greeted when arriving for service and my vehicle was ready when promised. I have never felt anything but satisfaction with the staff at Northend Subaru.They are thorough, experienced and couteous. I will always go thehe..

James

6 de sep. de 2012

As usual,everything went as good as expected Service personnel was waiting and ready for me. service was completed on time and I was completely satisfied.. The Dealership has always been great..

robert

23 de ago. de 2012

The service department at Northend Subaru is always Friendly and Professional.

james

23 de ago. de 2012

These guys at Northend Subaru are awsome, they always meet or exceed my expectations. Thats why I bring my car there.

amadon

23 de ago. de 2012

I was greeted promptly and may car was ready when promised. John the service manager took care of my concerns and I am completely satisfied with the service.

jean c.

22 de ago. de 2012

The service consultant greeted me promptly, made sure my car was ready when promised and corrected my service concerns..I was very satisfied with the service at Northend Subaru

raymond

22 de ago. de 2012

I was greeted promptly when I arrived...My car was ready when promised,,,Rick the service consultant corrected all of my service concerns..I am completely satisfied with the Northend subaru service department..

Subaru Convert

25 de jul. de 2012

I had a great experience at North End Subaru. I started looking around at cars several months ago after a growing concern over dangerous blind spots while driving my current car. The concern grew more as my child is now driving and mentioned it also. I could not have him driving a car I didn't feel was 100% safe and reliable. I had done some research and learned about the excellent safety ratings not only of all Subaru cars, but ultimately the one I purchased which is the Subaru outback. The salesman I dealt with, David Graves, was extremely helpful and did not pressure me at all. He just provided me with all the facts I was looking for. I also dealt with Frank Capoccia and Tom Liddle and they were all helpful, friendly, and professional. I had a wonderful experience and would recommend this dealership to anyone (which I have already been doing).

subaru4life

24 de jul. de 2012

Their customer service is outstanding! I feel like a real person, not just a number or another customer. J.J treated me with courtesy and respect. Excellent job.

Blinky - AKA Linda

24 de jul. de 2012

I am writing to tell you about the greatest SERVICE MANAGER around. John Kessler provides us with great service when our Subaru's needs servicing. Not only does he service ours Subaru's, he goes above and beyond when our family needs to obtain an another car. Recently our daughter was in an accident and she needed another car. John took the time to find her the right car for her. One that she could afford as a recent college graduate. John got her into a used 2008 Honda Civic which is a great car for her that fits into her budget. Thanks John for going above and beyond for her and us whenever we need your service.

suzzzyq

18 de jul. de 2012

I recently had my mazda serviced at Northend. The experiance was so different than what is normally said of the dealer. Everyone says "Hi" to you and is always pleasant and cheerful. The work is done correctly the first time and just as fast as it could have been done at a jiffy lube. I even got my car washed for free when they were done with it. Name another place that does that!! Best by far!!!!

happy mazda owner

18 de jul. de 2012

Mazda service, by far the best service around. All service staff and personel are extremely friendly and know everything there is to know about Mazda's. They truely are professionals. Fast timely service at a very competitive price. Couldn't say anything bad about them.

Margarita

18 de jul. de 2012

I have bought two cars from North End Subaru with the help of John Kessler. John made car shopping extremely easy, and he went the extra mile to make sure he could find the right car for me. I would definitely recommend this dealership to a friend!

Jeffrey

9 de jul. de 2012

The day before I was leaving on vacation I noticed I had a tie rod and wheel bearing gone on my vehicle. I called North End Mazda and explained my situation. Matt not only got me right in but went above and beyond to make certain my vehicle was ready and safe for my vacation. He called me and kept me updated on the repairs including bringing to my attention other issues that I was not aware of on the vehicle and took the time to show me the parts, explain the problems and answer all of my questions. Thank you to all at North End Mazda Service!

Sports Fan

23 de jun. de 2012

My daughter recently needed to purchase a user car. Jesse and John K. made sure they found here a good user car. They were able to get her into a 2008 Honda Civic which she loves. Jesse provides us with good service which made to process very easy for her. Thanks.

Cobb Hill Woman

18 de jun. de 2012

Thank you to Boyd Aldrich and his team for the speedy service work on my Mazda. He gave me the best deal out of all of the places that I called and he seemed to really care about making sure my oil leaking problems were resolved. Appreciated all of your assistance.

Joebseries

7 de jun. de 2012

mazda service is amazing. I continue to bring my old b-series to the dealership for Matt and his team to work on since they are honest and fair

sassy

7 de jun. de 2012

Mazda service is truly by far the best service around. They take care of the customer and know how to fix it right the first time. The service manager is extremely knowledgable with the mazda product. He helped us with all questions related to the vehicle.

Mrs.Vic

6 de jun. de 2012

I wanted to say thanks to Boyd Aldrich in Mazda parts at North End. I purchased a CX-7 from another dealer and wish I came there instead. I wanted some acessories for my Mazda and Boyd really made my day. He not only beat other places prices, he took the time to put them in my car for free. Cargo tray, All weather mats, Sunroof deflector. He also said He would love for me to come to the car care clinic on 6/14/12 even though I did not buy my mazda with you. For a single mom with kids he made it nice and fun to come there. I will be back !! Thanks Sue McVicker

FishinVT

29 de may. de 2012

I've recently been having so many problems with my Mazda that I was ready to purchase another vehicle but Boyd Aldrich and his team at North End Mazda were able to solve these issues so quickly and at such a reasonable price that I've decided to hang on to it and save myself some money right now. They also made me think that perhaps I should consider purchasing another Mazda in the future. Really appreciated all of your help!

Sobe62

29 de may. de 2012

I couldn't believe the quality of service I received when I recently went in to get some shocks replaced on my son's Mazda. Boyd Aldrich, in particular, was very helpful and wanted to send a quick note of thank you for all of the time he spent with me. It's a little out of my way, but I'll come back to the dealership knowing that I can trust the people that work there. Thanks again.

bobtea

23 de may. de 2012

I've been going there for years and I've never been disappointed...greeted as soon as I walk through the door..(they know my name). car always ready on time.the service staff I'm always satisified with. All my concerns are corrected the first time and I'm always completely satisified..Rick keeps me well informed as to the status of my car and what repairs are needed and when.

Exp1962

16 de may. de 2012

Just a quick thank you to Boyd Aldrich for all of his help with getting me a new battery for my Miata convertible. I gave him a call, he quickly diagnosed the problem, and when I came in, his team put in a new battery in record time. Love the service there...thanks for everything!

FenwayGal

16 de may. de 2012

I recently came in to get four new tires for my 2010 Mazda and Boyd Aldrich couldn't have been more helpful. He took the time to ask me the average distance I drove and how long I was planning on keeping the vehicle so that I could make the best purchase. I even received free road hazard. I appreciated all of his help and the great deal I got on the tires. I will definitely come back now for other service work thanks to Boyd and will strongly consider another Mazda when I'm back in the market for a new vehicle. Thank you very much for the excellent service!

Jimmy

15 de may. de 2012

I have owned Phaze II autobody for over 30 plus years and know what it takes to get a job done with great service. I have been dealing with Boyd Aldrich the manager in Mazda parts and he has been key in my operations. Boyd always is insiteful and will go out of his way for me, and even will chase a part if need be. If all parts depts could learn a few things is taking the time to know your customer, and Boyd does that so well. Thanks for all you do for us here, Thanks North End Mazda...Zoom Zoom.. Jimmy....

Jenn from Gardner

12 de may. de 2012

J.J was very polite and welcoming.I found it easy to talk with him and wasn't just after my money. I would most definitely recommend Northend Subaru to anyone I know that drives a Subaru..

April

12 de may. de 2012

Just wanted everyone to know how great my experience was at north end subaru. Bob Waite in sales with no high pressure. J.J.& Rick in service,always seeing that my every need is met. Tom in finance always makings sure all my questions are answered. Dealership is clean & inviting. I would definitely recommend this dealership to friends & family

PETER

12 de may. de 2012

WHEN ARRIVING AT MY SCHEDUALED APPOINTMENT WAS GREETED PROMPTLY...AND THE SERVICE DEPARTMENT ACTUALLY APPEARED TO BE WAITING FOR ME UPON ARRIVAL. VECHICLE WAS COMPLETED ON TIME AND WAS COMPLETLY SATISFIED WITH THE SERVICE CONSULANT.. ANSWERED ANY AND ALL QUESTIONS...I WAS COMPLETLY SATISFIED WITH THIS VISIT.. HAVE AND WILL BE BACK...

BlackDog

10 de may. de 2012

I recently came in to get my son's Mazda serviced and I couldn't have been happier with the friendliness and responsiveness of the service staff. They took their time explaining the problems with the vehicle and helped me understand the costs to get it fixed. I had brought in the vehicle to a few other places for estimates and North End Mazda was by far the most reasonable and provided the best customer service...thank you!

Costa S

9 de may. de 2012

I bought a used 2006 Mazda Tribute and was looking to put some running boards on it. I remember Boyd from Mazda parts as I had his buisness card he gave me 6 months ago. I called him and asked what he could do for me.So after talking with Boyd I ordered running boards and an ash tray for my Tribute, and he had the best price out there for me. Even at 25% off he was great, kept me informed that there was a problem that he fixed ASAP. Just a great team to deal with, I will be back ! Thanks again Costa Salovardos

Leona

3 de may. de 2012

I was thrilled with the fast and friendly service from the Mazda service team! I had my truck towed there last night and this morning I recieved a call from Steve Gagne, the head mechanic. He was very patient as he listened to me explain the problems I had been experiencing. I was happily surprised when I got a call after lunch, and it was fixed! Very reasonable prices too! I will definately be back for all my service needs! Thanks again!!! :)

Gary-mx5

2 de may. de 2012

Was there on a Sat morning and saw Boyd in mazda parts. I was on a road rally with a Mazda group and learned of a 30% discount threw a Mazda forum. Boyd was great had some cool things we did not need but with a great deal we had to get them. Great place and way to reach out threw a Mazda forum !! Thanks a Bunch. Gary...

markf

29 de abr. de 2012

just got back from my visit with northend subaru. I can't say enough about the top notch serivce we receive everytime we are there.

Mx5fanatic

26 de abr. de 2012

Service dept in mazda is amazing......Never met a better group of people who know the product

Thomas

26 de abr. de 2012

Had an issue with a Subaru...no start did every thing I could think of.. Multiple Garages..still no start Started throwing parts at it.(Starting system) electrical sensors..the works.. Called North End...make a appointment quickly and told service to (FIX IT!!) and they did and within a day I got my car back...running fine and at a very fair and reasonable price.... guess I just needed the trained and experienced technicians..would have save me time and money to do this in the first place... thanks again

jeanie

24 de abr. de 2012

I have been bringing my toyota to Northend Subaru for almost 6 years now. I have never had any issues the car runs great. The service manager John always picks up my vehicle and always ask if I need to barrow a car. He is runs a very honest and up front service department. He warns me in advance if something is comong due on my vehicle so I have time to save for it. I have never meet anyone with the car he has taken with me and my corolla. I stopped going to the toyota dealer when they stopped being friendly. Thanks for all your help John over the years, you are truly a Great Man.

jamie

24 de abr. de 2012

I was greeted promptly when leaving my vehicle for service. My car was ready when promised and all my concerns were handled in a timely maner. I have been completely satisfied with the service I received at Northend Subaru.. Thank you

carolyn

24 de abr. de 2012

I was greeted promptly when arriving for service. when picking up my vehicle was ready when promised and all my service concerns were meet.I have been very satisfied with the service at Northend Subaru that John Rick and JJ provide.

tribeca owner

23 de abr. de 2012

JJ was awesome to work with and called me with updates on a daily basis.The repair got covered under my extended warranty and saved me $2000.00...The service loaner was new,clean and was provided at n/c...

Michael

19 de mar. de 2012

Was not happy when I pick up the car, antifreeze was low, told them few times before picking it up,They had spray painted the car carpet to hide the dog hair,The whole car smelt like a paint factory,there was paint on the console and seat track covers..no one cared.

Happy Subaru Owner

4 de mar. de 2012

I was in need of a new vehicle and had emailed several dealerships. North End Subaru had what I wanted so I took trip up there to see the Forester I was interested in. I dealt with Frank Capoccia and Frank Lajoie as my main sales person. They nice and straightforward with what they could offer and did their best to make sure I was a happy customer. I appreciate their service and would return to them in the future for another vehicle.

Jenny

18 de feb. de 2012

I recently needed to replace my tires on my Toyota Rav4.My husband who services his Subaru Impreza with North End always speaks greatly about the service the provide.I called and spoke with J.J in service who found me the tires I needed and arranged a convenient time for me to come in.My appointment about took approx 1 hour and cost exactly the quoted price. I will continue to use North End Subaru for all of my maintenance of my Rav 4..I will think about this great service dept. when it comes time to purchase a new vehicle.... I love what you do for me.....

RAY RAY

15 de feb. de 2012

I recently had a issue with my vehicle not starting. I called the guys at north end mazda and they told me to call Triple A and have my vehicle towed in. I did so and within a couple of hours they called me to tell me i needed a battery and the vehicle would be ready in a hour. Boy was i shocked because i thought it would be a couple days and a expensive bill, but it was neither. Thank you for the top notch service

joeyd

13 de feb. de 2012

we brought our 99 protege in for some service work and the service guy steve was very honest told us how much it was going to cost to repair our vehicle. We then asked him if he thought it was worth putting the money in to it and explained he didn't and asked us if we were interested in trading it in.So he brought us over to a salesman named mark who made it seem so easy to purchase a new car.Thank you for a great job.

Louis

10 de feb. de 2012

I needed a spare key for my daughter's car. Chris in the parts dept gave me excellent and very quick service. Extremely courteous and professional!

schultzie

9 de feb. de 2012

We took our 08 tribute in for some minor repairs while n the shop they detected a issue with our transmission. They put us in a loaner car and a rental which was all paid for by mazda that in my mind was top notch. Keep up the great work guys.

Becky

7 de feb. de 2012

I went to the dealership looking for a car i could fit into my budget. When i talked to Frank Lojoie about the kind of car i was looking for and the price i was looking for he made my car shopping very easy and relaxing. I will be telling anyone whos looking to buy a car to go to North end subaru to buy a car. thank you so much for a great experiance and getting me into a great car. Thanks again Rebecca leger

kelleytown

1 de feb. de 2012

My husband and I went to the dealership with one auto in mind. After speaking to Mark the skilled salesman he suggested another auto for us that worked out even better for our needs and finances. It was a no bull experience and the transaction was done in a timely manner. So are we are very pleased with the auto and would HIGHLY recommend NorthEnd Mazda to our family and friends. The CX-9 ride is smooth and comfortable!!! R. Kelley, Townsend MA

Mazda lover

31 de ene. de 2012

Best group of guys around. The teamwork they have I have never seen at any other dealership. They are always upbeat and happy and love theior job. they also go out of their way to make their customers happy which is why i continually return for service.

Fo-Lo

31 de ene. de 2012

I recommend buying a car from North End Madza. I want to buy a new CX-7 Love them! Service Department is great!

Bytor

28 de ene. de 2012

I have dealt with many different car service providers over the years. The service at Northend Mazda is by far the best in the business!

Angie

5 de ene. de 2012

I bought a new 2007 Miata from my local big city dealer and it was like pulling teeth to get any information regarding price or monthly payments. When I was out of warranty, I found out that their service department was worse than their sales dept. In desperation, I called North End and asked if they would repair my Miata even though I bought it somewhere else. They were absolutely great to deal with and their service dept. explained everything to me in terms that I could understand. When my daughter needed her first car, I knew that I would go to North End even though they are 40 miles from home. Wayne and Jesse gave me a great deal and they were so nice to work with. It was a breath of fresh air to deal with such professionals without the high pressure experience that I was used to. I will buy my next car from North End and I tell everyone that I know to see North End for your next car purchase. It will definitely be worth your time. Tell them Angie B. sent you ;)

Sharon

5 de ene. de 2012

I have purchsed 3 vehicles from North End Subaru and each time it gets easier. I have to mention Frank Lejoie and Bob Waite, both of them are very helpful and assisted me each step of the way. They take nothing for granted and always take time to follow-up with me to insure by satisfaction. Service department has been just as good. JJ and Rick are always there to answer my questions and do timely repairs. It's so easy with them - drop off my car, get a loaner vehicle and return later. I would recommend them to everyone considering a Subaru or Mazda, both new and used.

katie

5 de ene. de 2012

I am a loyal customer of North End Subaru Mazda for over 8 yrs. Purchased 3 new cars and all have been serviced at North End. My cars have been the best. Going to Subaru is like stopping by to say Hi to your favorite friends. From service to sales to the office staff I am treated with love and respect consitently . The General Manager Martin Babineau , has frequently been busy but never to busy to ask with sincerity how I am and how things are in general . Every car question is answered with wisdom and my best interest at heart. My sales person has been Greg and service has been mostly Rick . We laugh and get what ever I need done with and no hassles. I would never buy any other car or have service anyother place. Quick note. Was In an accident I called North end. No issues that too was taken care. I am lucky to be a customer of such a thoughtful and effective , honest place of business.

buckscrape

5 de ene. de 2012

I have purchased and had serviced many cars in my lifetime, but in no uncertain terms is there a Greater place to purchase and have your vehicle serviced than North End Subaru -Mazda in Lunenburg, MA, I purchased my first Subaru a 2011 Legacy from North End (and it won't be my last), when I say that my salesperson Frank and service manager John, where one step ahead of the rest is an understatement. From the delivery of my new vehicle to the regular maintenance visits in service, I am greeted and taken care of as if I am there best customer. Thanks North End!!!!!!!!

SUSAN

5 de ene. de 2012

VERY NICE SALES PERSON ..MARK..TOOK TIME TO SHOW ME THE RIGHT CAR...JESSE THE MGR WAS HELPFUL TOO....I LOVE MY NEW CX7

No gimmicks

5 de ene. de 2012

I have been using this dealership for a few years for service. I had my high milage car serviced here and they have always done an amazing job. No recurring issues or problems after it was fixed. The service department has always been friendly and never tried to tell me there was more wrong with my car than what was really wrong. Well because of the great service I have received in the service department it was time to get into a newer vehicle. I met with the sales department and told them what I was looking for and my expectations, and they were not only able to meet what I was looking for But EXCEED my expectations. Very professional and courteous and all about me and my needs. I never felt pushed or pressured in any way just genuine concern for what I was looking for. To make a long story short the guys over at North End are above the rest in all they do and if you want to have a good experience with a car dealership, which we all know can be hard to do, Please visit North End in Lunenburg, you will not be disappointed!

hurricane

5 de ene. de 2012

I looked all over tring to purchase a used no one seemed to have what I was looking for. a "GREAT DEAL" Tom Liddle helped me with my loan and getting something I can afford.The sales people were great everyone made me feel like I was somebody, not like a couple other dealers I visited. Thanks to all of you

wildorc74

5 de ene. de 2012

I've bought both a new and pre-owned from North End Subaru Mazda and on both occasions I felt I was treated with an extreme amount of respect, with no shady gimmicks. They were honest and upfront about everything and very clear on all pricing terms. Very low pressure and relaxed. Will visit again when ready for another car.

BRT111

5 de ene. de 2012

GREAT JOB, NO GAMES, JUST HONEST PRICES, GREAT SERVICE ALL AROUND

Lowell Boi

21 de oct. de 2011

No internal repair done to car when bought like fog lights of wrx wasn't working, rattling noise caued by loose tube in engine when driving on the highway and BAD STRUTS! which they told me the noise was just caused by the exhaust that was in the trunk at the time . Lasty Continues check engine light coming on driving every other week it comes back on.