Tammi

28 de sep. de 2016

Clayton is the best salesman I have ever met! I felt like I was shopping with a friend. We just talked and walked, Clayton pointed out a car here and there... When I finally saw the 2016 Ruby Red Ford Focus I knew I wanted to take it for a test drive. Within 5 minutes of driving - I wanted it! Jason was wonderful as well, working the numbers to make it affordable. Another great person was Pat, she could tell I was nervous and kept checking on me. Everyone should get their next ford from Palm Bay Ford and ask for Clayton who will hopefully be able to get you to Jason. And ask to meet Pat , she's wonderful, Thank you Clayton, Pat and Jason Tammi Wells

Johnny666

28 de sep. de 2016

Over the years, I have purchased two new cars from Palm Bay Ford. David Pariso was my salesman. He was wonderful and helped out greatly. Thanks David.

Me. Ruiz

28 de sep. de 2016

I was just looking and this salesman (Richard) didn't drop me on the lot when I told him I wasn't buying, instead he showed me the different options if I were to get into a new car what How would benefit from switching vs. keeping mine and educated me on the benefits to leasing and showed me different payment options and wasn't pushy at all. Richard And the staff were truly genuine and I respected that. So much that I decided to buy a new 2016 fusion and I am 100% satisfied with the car and the whole team at Palm Bay ford. There definitely who I want to continue to do business with. You guys are great!

SHARON FERNANDEZ

28 de sep. de 2016

Sometimes in life thing are meant to be. This is what for me on Saturday 9-24-2016. I knew the car I wanted when I went there, but I meet Stephen and he showed me some other options too. He was never pushy, or rude, just a real joy to work with. He helped me purchase the exact vehicle for the exact price that I came for. He is a fantastic salesman and just a great guy.Justin was wonderful too. He went out of his way to get me the financing that he knew would be best for me. Two wonderful men to work with. Thanks guys. I love my new car!!

Robert Tippie

28 de sep. de 2016

I want to thank Peter "BOSTON"Longhi and his crew for the quick response this morning 9-28-16,on a part to be installed on my 2017 Ford Escape,they took me in immediately and I was out in 20 minutes. Their service dept. is the best. Thank you for your good service. Robert Tippie

William mcilwraith

27 de sep. de 2016

My salesman rich really changed my outlook on carsalesman, these guys here knew there stuff, answered all my questions were very helpful and wasn't pushy at all. I would recommend anyone to this dealership who's looking for a new vehicle, there whole team was great!!

The plumber

27 de sep. de 2016

I just bought my second Truck from Palm Bay Ford this year. Once again it was a great Experience! My salesman Richard is very knowledgeable on the f 150 and made it a truly enjoyable experience.

Anthony rosati

26 de sep. de 2016

Got a great deal from rich he really knows his inventory. I baught an f150 and I'm completely satisfied. Everyone in this dealership was very nice and helpful with the process of my sale, Thank you rich!

jele

26 de sep. de 2016

Palm Bay Ford has gone above and beyond to make our purchasing experience smooth. Our Salesman Clayton Flynn did everything to make sure we purchased the right vehicle for us. It is the second vehicle we have purchased from him. He made sure he put us in the right vehicle for our budget. We love our new Escape.

MR. WHITE

25 de sep. de 2016

The A team is what I call these guys, Stephen Gould and Rich Philipoff. Steve I really appreciated your honesty, if you didn't know something that I ask ,you didn't give me some off the wall answer, you went and found someone who did.Rich, you are the man!! that Steven can count on to answer those burning questions I had. Your deep knowledge on the product you sell was beyond my expectation.Guys keep up the great work your doing and the team you make .YES I WOULD SHOP WITH YOU GUYS AGAIN! LOVE MY F250.

Car1039

20 de sep. de 2016

Our salesman, Steve Gould was outstanding along with the manager and the financial person. It was my granddaughter's first major purchase and they all took great care log her.

VKirkland

18 de sep. de 2016

Stephen Gould and Micheal K,in finance, were the perfect team for me! Stephen went over and beyond in his commitment to getting me into a car! I really appreciate feeling like a priority.I would (and already have) recommend Palm Bay Ford to my friends, family and colleagues.

Monique WIlliams

18 de sep. de 2016

Stephen worked very hard to make sure i got a great deal on a brand new car. I was so happy and i love my new car. Thank you so much Monique Williams

dick01

17 de sep. de 2016

I've dealt with Palm Bay Ford for 8 years now. It has really improved since the new owners took over. I went in a couple weeks ago to look at used cars so I could reduce my monthly costs. Sales rep Mickey Fields looked me up because I was in for an oil change. I told him what I was looking for and he showed me a few different vehicles that I might like. My problem is a bad back and sedans were too low and it hurt to get in. The SUVs were not comfortable. He called me the next day to come in and check out a Honda CR-V and I came in to see it. I was amazed because the height was just right and the seats were comfortable. We worked out a deal that I was happy with and I bought it. Everyone there was respectful and the sales manager, Boston, even came over and introduced himself to me. Every one I met was really nice and I could tell that they all were happy and worked together as a team. This was the 4th vehicle I have bought there and the best experience I've had. I always have my service done there and will not use any other dealer for my business.

Mahoney9900

16 de sep. de 2016

I looked at a lot of car dealerships and was turned down but then I went to palm bay ford and had David Pariso help me. He did an outstanding job!! I wouldn't go anywhere else and deal with anybody different than David. He did everything he could to get me my 2012 Hyundai Sonata and I'm forever grateful for what he did!! Thanks David!!

Breturner_

15 de sep. de 2016

Such a great experience being able to come into a car dealership and having genuine salesmen help me trade my car in to get something so much better! Thank you Stephen Gould, Jim House and Brian Snow! Appretiate you all so much!!! I'll definitely recommend fam and friends to come see you guys

Thomas Lally

14 de sep. de 2016

Recently I purchased a truck from "Palm Bay Ford" and the two sales reps that assisted me, Dave Pariso and Michael Goss made the transaction, easy and pleasurable.With their product knowledge, patience and professionalism, I found exactly what I was looking for, especially after Michael showed about every truck on the lot.I want to thank everyone again, I am sure I will have many years of enjoyment because of your efforts.Thomas Lally

Ken Williams

13 de sep. de 2016

I had a great experience at Palm Bay ford. They really payed attention to my needs and got me exactly what I was looking for. My salesman was Richard ,He still stays in contact with me to make sure any questions or concerns I may have are taking care of. I really appreciate that and will refer anyone I know to Palm Bay ford, they really made the whole experience enjoyable.!!!

John phillibert

13 de sep. de 2016

I buy all my cars from Palm Bay ford , Richard was our salesman ,he took his time and showed us every option on the fusions and told us about all the features ,& benifits . He answered all of our questions and helped us get the best deal on a 2016 fusion. This is the 2nd car I've baught from Richard and I will continue to do business with him. He's very knowledgable , knows his fords and will work to get you the best deal. I would recommed all my friends and family to go to Palm Bay Ford!

Woods Family

13 de sep. de 2016

We stopped by Saturday to look around and was greeted by Stephen. He did a great job showing us what vehicles would work for our specific needs. We had no intention of purchasing but ended up finding a 2012 Expedition and couldn't pass it up. Stephen was friendly and didn't make us feel like we were being forced to buy anything. There were a few things that needed to be taken care of to the vehicle so I went back on Monday and Jim made sure everything was taken care of that we had asked and even went above & beyond to took care of little things just to make the vehicle look great.

James Cooper

12 de sep. de 2016

cool guy did his work with out any troubles went back and forth between dealer and lot across the street more times at we was counting it was about one hundred temperature that day

Mark19

11 de sep. de 2016

I met Johnathon Van Geel-Poff oustside in the Parking lot of the Dealership.I told him what I was Looking For.In about 20 minutes he found the perfect truck for me to test drive. .Johnathon was very informative on the vehicle and all the extra's he was polite and very patience in going over all aspects. .He walk me through everything .I have to say it was probably the first time I actually Enjoyed buying a vehicle from him and Palm Bay Ford.Thank You I enjoyed the experience.

JohnR

9 de sep. de 2016

Bought me a 2016 Ford dually diesel crew cab Platinum over Labor day weekend.My sales man Dave Pariso was awesome, he spend a lot of time with my wife and me and answered all questions we had.The truck was ready for us the next day. A few small issues we had are being resolved in a professional matter and to our satisfaction.We wife puts in 25k miles a year for work, and when the time comes, we will be back for a car.The only negative I have is that when we brought in the flyer advertising a up to $200 gift card for test driving a vehicle, we were offered a $20 Walmart card. I did not accept the card. Spending near $70k ..what is it going to take for the $200 card?

Ocasiochris95

5 de sep. de 2016

great staff .. I met with Dave Pariso and he helped me get a car quickly .. He was kind and patient .. 5 star rating to this establishment.. I will definitely recommend to anyone looking for a car.

arthur w. mullenax

2 de sep. de 2016

My salesman JP was very knowledgeable excellent very helpful and made it overall fun experience in purchasing my new vehicle JP is an asset to the company

Cheryl

2 de sep. de 2016

Dave was very patient with me and found the truck I was looking for. no pressure and a reasonable offer on trade-in on the first try did not have to sit there all day back-and-forth. He also made sure I understood how everything worked in the vehicle. I have already referred to other friends to him Who also purchased trucks. He still helps if I have questions !

SallyW

2 de sep. de 2016

Dave Pariso contacted us after we inquired on the Ford website. He helped us decide on the car we bought, even though we didnt know exactly what we wanted at the time. He very patiently arranged test drives and was always available to answer questions and get us information. Our buying process took several days, but he was thorough and informative. We would do business again with Dave Pariso (and Palm Bay Ford), although I intend to keep my car for at least a decade. I look forward to using the service department if Dave is any indication of the quality of people here.

Bloud

30 de ago. de 2016

John Vangeel-Poff went above and beyond my expectations of a sales consultant to make sure I had all the information I needed. From the truck details to information about financing, and servicing! Great job! Will recommend him if I hear of anybody looking to buy. Thanks for the help!

curt0813

21 de ago. de 2016

Doesn't tell the truth about anything coming out of his mouth "WALK AWAY"!!!! Sales manager is the same way don't trust him at ALL!!

Richard and Bonnie Murphy

22 de jul. de 2016

Thanks Clayton..You worked hard to put together the best deal ever! Everyone at Palm Bay Ford in every dept goes above and beyond to reach that goal they have of total customer satisfaction!Thanks again Clayton and everyone at Palm Bay Ford!!!

Ravendaria

15 de jul. de 2016

About 6 months ago I purchased my very first used car , a 2012 Ford Focus SE. Thought I got a deal of a lifetime everything was so pretty looking (looking is the key word). I paid 16,000 it only had 40,000 miles! After about 2 months I've had to replace every single tire, the Microsoft sync works maybe once a week, the mirror on the inside driver just flipped off one day , all the tints peeled off, the backup sensors don't go off and so much more. I started feeling betrayed like I bought a beautiful looking car but underneath it all they sold me a hunk of junk. Now 2 days ago someone almost changed lanes into my car my had to slam on my brakes and swerve over , after that my car just shut down on me it wouldn't turn on until after 8 tries then it vibrated and shuck so much it couldn't go over 10 mph. I eventually made it to Greenway ford (which is closer to me) at that point their service professionals and my insurance company went over the damages and what caused it ect. They informed me after looking at all the history on this car there has been many replacements and changes done to this car before I owned it. After further research there is a recall on this specific 2012 Ford Focus for the transmission failing at any given time which causes a higher accident and crash rate and bodily injury to the driver. I COULD NOT BELIVE this delariship DOES NOT care to enclose this information to a customer before buying this vehicle. I also found that it is not illegal for a delariship to sell you a LEMON CAR and this happens to 1,000 of people. I called the delariship and made them aware of the situation and they asked me to come down and get me setup with a new safe car. When I went to the delariship this is NOT what happened at all they did NOT CARE ONE BIT they put me in this death trap and all they offered was for me to buy another new car with them with monthly payments up to $500. I'm 21 in college with 3 jobs working my butt off just to make all my bills. The car salesman Matt who helped was very kind and I felt bad he had to deal with my problem because he's not the one who sold me this LEMON CAR. I had asked to speak with the manager on at the time Donald. I have never met a bigger xxxxxx BAG EVER IN MY LIFE! He did nothing but speak down to me and talk over me and said everything I spoke was false. If it was false then how come my insurance company AND greenway ford knew about the transmission problems in my car and you didn't but you sold me the car? PALM BAY FORD DOESNT CARE ABOUT YOUR SAFTEY! They WILL put you in a car that you WILL be stuck in for 6 years that could blow up at any moment and could cause death. I am TERRIFED to drive my car that I am now paying 16,000 of my hard earned money for because they REFUSE to help me in any practical way. I AM NOTHING BUT A SALARY, A BONUS, AND A VACTION TO DONALD. How can you sleep at night knowing your company has put me and any other customer you've sold a 2012 LEMON Ford Focus. Just a warning for anyone who thinks plam bay ford is a good decision DO YOUR RESEARCH BECAUSE THEY WILL SCREW YOU OVER!!!!!!

Scott and Ruth

8 de jul. de 2016

Just purchased my new car from Dave, very easy experience no high pressure no bs would recommend anyone looking for a new Ford to go see Dave at Palm Bay Ford

amanda d walter

5 de jul. de 2016

From the time I spoke to the Ford dealership they were accommodating my needs not to mention we were stranded and a whole nother City on the Northern side of Florida. That being said Dave did everything he could to make sure our experience at Ford met the criteria for all of the other ratings. Being young and not having credit was definitely hard but everyone at the Ford dealership was there throughout every step of the way and I couldn't be more happy with the car and a customer service that we experienced. Go see Dave!!!!

Shack5

3 de jul. de 2016

I was very pleased with David Pariso. He was very much friendly,courteous, & helpful. He took the time to make sure I got everything that I needed & I'm forever grateful for that! I would recommend David Pariso at Palm Bay Ford with anyone that needs a new car. Thanks for Everything!!!!!

sispop

26 de jun. de 2016

After spending the day car shopping with no luck I stopped at Palm Bay Ford as a final shot. I was not in the mood for the typical salesman bs. John approached me and I told him as much. He nicely said ok, and walked me to the SUV's without giving me the bs talk. Once at SUVs he simply said if you see something you like, let me know. We ended up purchasing a car. It was no nice to deal with John, he was down to earth, not pushy, no bs. If you want a pleasant, non pushy, non bs salesman...go see John. Only thing I still need to find out is the code for the car wash and if my first oil change is free. Those things were mentioned but I didnt get details.

SghtMajH

25 de jun. de 2016

This was a Christmas purchase for my wife. She always wanted a Mustang and I always wanted to give her a car with a big bow on it! Our salesman, David McCormick, was OUTSTANDING and impressive on all aspects of our purchase. But after the original sale we had some problems. Ultimately, we have been taken care of and directly by the service manager Glenn Harris. He finally got in touch with me directly, met me in person and immediately addressed my problems. If everyone gets this level of consistent service both with sales and service, this is a dealership that I could and will recommend to others.I simply cannot give a FIVE STAR rating however, because there were some issues that we had. Fortunately, we have received help from the manager and he has gone out of his way to make this right. For that reason I have revised my original review and happily can say that this is the kind of service that I would expect and more! Thank you Glenn for your HONEST effort and sincere effort to both ensure we were happy and most importantly, that we received what we purchased. A solid deal all around.SgtMaj J. R. Hughes Jr. USMC (ret)

map40home

20 de may. de 2016

I own a fleet of motorhomes and one of them got to the millage to service the transmission. I called the service department and talked to "Sofia". Explained the whole thing. Ford changed the specs on the transmission so you can no longer flush it, now you have to drop the pan and change the internal filter.I asked if they would service it, she said to come at 1:30, I could wait for it.Took the afternoon off, drove 60 miles, got there, NONE of the TECHS new how to service the transmission, they were dissing me because I was telling them they did not know the new procedure. After a LOT of talking and asking, they finally went to the technical documents and found out I was wrong. They would have destroyed my transmission should I have not insisted on them looking up the procedure.At that point they told me that although the new procedure is shorter in time and they did have all the parts, they could not do it while I was waiting, I had to schedule an appointment (which I DID)Tried to talk to the manager, was not available (conveniently). I called, left a message, did not get a call back.Want a dealer that will work on your car without verifying how the work should be done? This is the place for you. I will follow up with complains to Ford and BBB. I may never be able to have them work on my units, but I will make sure that anybody willing to read or listed gets exposure to my experience.

scurry

12 de may. de 2016

My brand new vehicle came out of the factory with defects that were found four months after purchase. Tommy Mcgee and his team worked diligently to solve this problem. They contacted me everyday while they created a plan of corrective action. The outcome turned out to be better then expected with minimal effort from me. This dealership is honest with top notch service. I will be a repeat buyer for long time to come

Samantha315

25 de abr. de 2016

My Sales Person was Dave Pariso , He was very helpful friendly and courteous. I also have to say very patient with me. I told him what I wanted and what I could afford and he hit the mark spot on. I have already recommended several friends. Dave helped me find the right car and gave me the encouragement to make the right choice with my new car .

Michelle L.

23 de abr. de 2016

Hi had previously written a review and would have edited if I knew how. I wasn't completely happy at first with the deal that was offered to me, however, Clayton did a lot of work, and he was able to find the new 2016 Escape in the price range that I wanted. I have bought several Escapes from Palm Bay Ford, and a used car for my son. If you go in, ask for Clayton.

Michelle L.

17 de abr. de 2016

I have been buying for Escapes for years. I received a flyer in the mail suggesting a great deal on my trade of a 2013 Escape for a 2016 Escape. I'm sure on the very fine print that no one can read it says something that it is very rare that you would actually get that deal. Anyway, I went in, and was willing to pay up to twice what the deal was, but they came back with a price that was 3 times higher. My salesman, Clayton was very nice and helpful, but I am not sure that I will be buying any more cars there again. It think I have bought 4 or 5 including my son's car. I think that their advertising should be more truthful, but I love their service department and will still bring my car in for servicing.

bdufresne1214

12 de abr. de 2016

I was very pleased with Dave Pariso from Palm Bay Ford. We have bought over 18 cars in the last 10 years and he was by far the best we bought from. He was honest and he kept his word. I will be going to him even if he changes dealerships in the future. I trust him and he is very reliable and honest with his word. I am also so pleased with my new 2014 Ford Edge! I love it! Thanks again Dave!!

AwesomeLauren

25 de mar. de 2016

I came to the Ford dealership halfheartedly hoping I would be able to trade in my car that was only two years old and was almost at 60,000 miles. From the moment I contacted the dealership I was immediately impressed by the friendliness and honesty of the staff. I came in to the dealership just a few minutes before close. Even still three people stayed hours after close to try and help me find a car that was right for me at a price that fit my budget. There was no haggling, no back-and-forth, just complete openness and helpfulness. They not only got me in a nicer car but for less of a payment and less interest that I was already Panke. I not only got a new car, but I consider Tom David and Mike to now be lifelong friends that I will continue coming to for years to come.

mlwaters

19 de mar. de 2016

Dear Mr Frechette: I am writing this email to let you know that I just bought a new 2015 Ford F-150 pickup truck. This by far is the best experience I have had with a local car dearlership. I was treated as a very important person and with the utmost respect. I am a 22 year retired 30 percent disabled Air Force veteran. Your AWESOME dealership did what no one else would do. Put me in a new truck with affordable payment of $639 a month with a 2014 Hyundai Sonata that had 10,000 of negative equity. Paradise Ford, Mullinx Ford and Kelly Ford wanted payments around 850-900 dollars a month. I just may drive to each dealership just to show them what PALM BAY FORD DID FOR ME!!!!!. Your Staff which includes Wyatt Howard, Bruce Hatton, Donald Montgomery Tom McGee and Brett in finance bent over backwards to help me and a special thanks goes to Bruce Hatton who educated me on the Ford F-150 and changed my mind from the Dodge Ram that I could of bought. He is the best and most knowledgeable salesman I have ever met!! Give that man a bonus!!!! He deserves it!!! I have such great feelings that I will have all my service and buy my running boards and mud guards from Palm Bay Ford even though I could get them cheaper some where else. A dealership that treats their customers with this kind of care and knowledge deserves my respect and earns ALL of my business. Thanks again I am so happy!! Talk to you soon Michael L. Waters, loyal Palm Bay Customer phone: 321-544-1877.

Angela

18 de mar. de 2016

Went to Palm Bay Ford dealership. My dealer was Mickey. He was awesome. I was in need of a new car and he put no pressure on me. He listen and helped me find the right car for me. when trading my old car for a new one I left behind an important item in my old car. Mikey went over and beyond getting that item for me. Am so thankful for such a hard working dedicated employee Mickey is. I want to personally thank him for all he's done. you're an outstanding Ford employee. so happy I brought my car from Ford

handyman

21 de feb. de 2016

I went to palm bay ford for a service check up and get a leaking gear box fixed on my F 250. I had discussed all of my issues to Glenn Harris. He assured me everything would be taken care of. And I am pleased to say Glenn and his department went over the call of duty to fix all of the problems, they did it in a timely matter and the price was very reasonable. My truck is back together and runs and handles like brand new. I am very pleased. Highly recommend!! I would not go anywhere else but palm bay Ford for all my truck needs. Thanks again Glenn for making for a great experience at Palm bay Ford service department.

Fireman

1 de feb. de 2016

I had been looking for a truck for 6 months. I knew what I wanted it to look like and what options I wanted. Matthew Turnmeyer and Jim House helped me get everything I wanted in my truck. I had visited a few times when on one of my visits was a Ruby Red lifted F-150 in the showroom. After some maneuvering out of the showroom to take it for a test drive, I knew I had found what I was looking for! I bought this truck during the Friends and Neighbors Sales Event and I feel as though I received top notch service from this dealership! These gentlemen were fantastic to my family and I while waiting for all of the paperwork to go through and finalizing everything. The service at Palm Bay Ford is impeccable and we are now customers for life! Thank you for our great experience!

Tony L.

24 de ene. de 2016

Thank you all.Manny Quintero showed us several vehicles and answered our questions.Tommy McGee was able to identify an MSRP discount based on my employers car buying benefit program that I was previously not aware of.Together they were able to develop an outstanding 'out the door' price.Brent Remmacca in the business office identified a few cost effective preventive maintenance and warranty extension packages. I now have peace of mind that our new Ford Fusion will be maintained as recommended as well as extended coverage for those rare but always more expensive repairs.There was absolutely no pressure regarding internal Ford or external financing and the selection, colors and options available were plentiful.Lastly, the service department detailed then delivered our new car in spotless condition.

SFlores

27 de nov. de 2015

I just got me a great deal at Palm Bay Ford. The salesman Dave Weber was great from start to finish. Most salesman are out to get the best deal for them, NOT Dave he was there for us. I have NEVER had a salesman go over what options we had, it wasn't about him. He wanted to see us happy and satisfied with what we wanted. Great guy, and awesome salesman. I will never shop at any other dealership again. I would also like to mention Brent Remmacca (the finance guy), he also did a really nice job on our deal. Got us the best interest rate and payment.Again... THANK YOU DAVE, we love our new escape =)

BdavisBrad

6 de nov. de 2015

I ordered parts for my car.I got them on time and they were correct but the female employee on the front counter was very rude.Made me feel like I was an inconvenience.Talked to me like I was a very stupid person and constantly cut me off with every statement I made. I do not want to lie... the parts were correct, they came in very fast and the technicians and advisors working on my car were very pleasant but the woman on the front counter in parts had convinced me to never come back again. At least not to her department anyways.

ngladfelter

3 de nov. de 2015

I would just like to thank the service team at palm bay ford for meeting my expectations. I had a few problems with the vehicle I purchased at the dealership but only because it was a preowned vehicle. I became a little impatient but palm bay ford service didn't. My vehicle now runs and drives like a new vehicle.

HREBAZA

24 de oct. de 2015

THANK YOU DONALD , I did get my dream car but something is missing , $750.00 was to get directly to me over a month ago from FORD never got it!

riki neeves

28 de sep. de 2015

Matt was the salesman that waited on us. He was very friendly and went out of his way to help us. We owed some on our van but they got us in a brand new 2015 ford fiesta. We love it. great gas milage and it is close to the same price as our old vehicle. We will only go to PalmBay Ford for all our cars from now on. They are fantastic! We love you PalmBay Ford! Thank-you. Also thank-you Matt for all your help! Riki Neeves

tgerundo1

29 de ago. de 2015

Another great experience with Palm Bay Ford, this time in the service center. Made an appointment online to have "The Works" completed, for 8/29 at 7:30 AM. My hope was an early appointment would lend itself to a shorter wait time. I'm glad I made the appointment, and I recommend doing so if you plan on visiting the service center. It makes the experience much easier for you, and for the advisors as well. I arrived at 7:15 (ever the early bird), and was greeted by Malcolm a few minutes after my arrival. Unlike other dealerships I've worked with, I was not made to wait until it was 7:30 on the dot to begin the process. He knew who I was and warmly greeted me, and advised me that while the techs would not arrive until 7:30, I was welcome to wait in the lounge.I do so. The lounge was clean, quiet, and coffee was already made. After about 40 minutes, Malcolm came in to let me know my Fiesta was ready. During the checkout process, he brought up my Owner's Advantage Account and took the time to explain the rebate process to me. Overall, I give this entire experience a 10/10. Malcolm is relatively new to the facility, and younger, but carries himself as one who's worked in the industry for many years.I'll definitely be returning for all service needs.TG

Marchetti2015

12 de ago. de 2015

Great experience. Customer service to the body shop. Went to look at the car, salesman had it pulled up under the shade, everything ready to go.

Bacigalupo

5 de ago. de 2015

David tucker & Jennifer Jacobs both made sure I got the best value for my trade in. They also helped make sure I got the exact vehicle I wanted. The sales environment was very pleasant with no pressure

vhfreek378

3 de ago. de 2015

The team at Palm Bay were outstanding in the helpfullness, knowledge, and friendliness. Our salesman was Johnny Sullivan, ask for Johnny!My wife and I stopped in to find something sporty, relatively inexpensive., just on a whim and next thing we know we're driving off the lot in a beautiful dark red 1999 Chevy Corvette convertible with 29,000 miles. After the test drive we were sold. They're selection of new Ford's was amazing and we wish to. come back next year for a new car. We had an all around great buying experienc with the dealership (Everyone was friendly), Johnny Sullivan and our finance manager Mike Karpowich and highly recommend Palm Bay Ford of beauriful sunny Palm Bay, Florida!

Focus st

21 de jul. de 2015

This was the worst dealership experience i ever had. they kept my car overnight without letting me know i called got no answer.. so i almost missed work the next day .then i get my car not fixed they said my aftermarket intake cause it..i call bs.. they let me leave with a unsafe car thats continuously stalling which all these cars do jus google it mod or not ....they damaged my hood and bumper dents and scratches ...after a couple yes it is no its not .. i asked for the footage they ignored and simply told me their done talking about it and left me standing there for about ten minutes..he comes back not with the tape..instead he come and tells me that people said it did. I said ok i want to see the footage they ignored and They threatened to call the police on me when i simply wanted answers..all they had to do was say see here in the footage ur car came here like this... i told him to go right ahead i would like to make a report too..he never called the police... i had to call the police just to make a report.. this is ridiculous they damaged and sold me a unsafe car now...

happy wife "Plante "

14 de jun. de 2015

I purchased my 2006 ford 500 new back in 2006 from here and had no problem. Went to look at a new fusion 6-10 and hated it and really liked the new escape. The only thing nice I can say about this place now is Jennifer Jacobs is a good sales person and she tried. Sales manager Valued our trade at 500.00 when blue book was 3000.00. Walked out and we got 3000.00 on trade at the next Ford dealership near by and numbers came lower than what palm bay's deal was and got more of a vehicle. Thanks Palm Bay Ford for not taking care of a return customer. one star is for Jennifer Jacobs nothing else

yankeefrankie

1 de jun. de 2015

What a great experience at Palm Bay Ford. My Mom moved down from the Northeast in search of a lease vehicle and having already heard great things about Palm Bay Ford I decided to bring her there to take a look at what Ford had to offer. Our sales associate, Matthew Turnmeyer, could not have done any better during the entire transaction! His knowledge of the product was top notch and he spent the time to listen to her needs and not try to sell her something he wanted to sell. There was no going back and forth on price and getting through finance was a breeze.This was not your "normal" car buying experience, this was like buying a car from a friend. If you are in the market for a new Ford you would be a fool to go anywhere else but Palm Bay Ford. Matthew and the staff are terrific.Just as a side note. We live in Cocoa and drove the 30 miles to Palm Bay Ford just so we could avoid Paradise Ford which is 4 miles away.

Nursepammie

29 de abr. de 2015

Bought a vehicle from Palm Bay Ford. Signed paperwork, done, right??? No!!! Get a call 2 weeks later to come in. Went in. Was told by finance that we needed to sign ne papers because the finance company wanted more cash down so the fixed the numbers so it looked like we put more down. I asked him that day, same bank and due date. He said "yes". It was getting close to our due date and hadn't heard from bank. The day before our payment was due, we get a call from a company we had never even heard from. They said they were our auto finance company. I told them that I had never heard of them and that we were told we were being financed by another company. I called Palm Bay Ford and left a message. No call back. Called them back and spoke with someone in finance. He really didn't think it was a big deal which made me even angrier. I told him I expected a call back within a hour with some sort of explanation. Six hours later, no call back, so I called him back. He was busy all day and obviously he didn't feel my call was important. Said he would call the new company. He called me back about an hour later with no explanation. I am so mad. I had sent my daughter in to buy a new vehicle. I thought they were reputable, but I was wrong!!!! I WILL NEVER RECOMMEND PALM BAY FORD TO ANYONE AGAIN, IN FACT, I WILL STEER THEM AWAY FROM THERE!!!! If I could have given a zero rating I would have. These people are not honest!!! They are deceptive! Stay away from them if you are smart!!! Have contacted my attorney!!!

Flex Owner

9 de abr. de 2015

Johnny Sullivan was attentive, friendly, & professional. We were set on a specific model, and he focused on finding the vehicle we wanted. It took a couple of weeks, and his professionalism & communication continually went far above & beyond ALL of our expectations. We got to the point where my husband needed to sign papers, and just could not get to the dealership, so Johnny personally delivered them, helped him understand the paperwork and eased the purchase process for us as a family. I also want to stress that Johnny, along with the sales manager and the help of the finance department, made this deal possible. Now we have the vehicle that I've been wanting for YEARS!*****FIVE STARS!*****

JStaff1

24 de mar. de 2015

This is the third vehicle I have purchased in my lifetime and by far the best experience I've ever had! I wasn't planning on really purchasing a vehicle that day, but I wanted to test drive some as my 4Runner was on it's last legs. I test drove a Toyota Tacoma at the tent sale with JP and fell in love with it!!! JP was extremely patient with my indecisiveness prior to finding this truck. After speaking with Jim House, as well, we did the paperwork to see where my payments would be at. Surprisingly, they were lower than any of us estimated and I was absolutely thrilled. Mike in finance worked hard to get me a great finance rate! All while I was signing the paperwork, Jim had my 'new' truck detailed once more and filled the tank!! What AMAZING customer service from all of these guys!!! I would highly recommend going to see these gentlemen for a no pressure, no haggling experience!!!

tanibumit

6 de feb. de 2015

Great experience! The wait time was a little long because we were buying two cars, but our sales rep Jacob Snow was amazing he took really good care of us and we were very pleased with the experience. Thank you Jacob!!!!!

LadyHawk41313

27 de ene. de 2015

My sales experience at Palm Bay Ford was fantastic! Jacob Snow was a wonder sales rep. He took the time to answer all my questions and concerns. He went the extra mile and gave both myself and my husband the utmost respect. He also made us feel very comfortable and I would recommend him to anyone. Also Mike in finance did a wonderful job. He explained everything in detail and also address all concerns and made sure we were satisfied with our financing. Thank you for the great service.

DMartin

22 de ene. de 2015

After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said with an appointment and also without an appointment. On the third trip to get an oil change (01/10/15) we arrived, without an appointment based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was necessary but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life.

dealerrater333

4 de ene. de 2015

Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to ensure we were very satisfied with our sales experience and purchase. I would definitely do business with Jacob again. Jim House was also brought in to assist with our sale and he was also very nice and helpful. Their courtesy was much appreciated.Mike Karpowich (finance director) was also extremely accommodating, polite and helpful and made every effort to correct the first finance person's 'errors'. We would definitely do business with Palm Bay Ford again because of Jacob, Jim and Mike.

taracc87

22 de oct. de 2014

This was my first experience purchasing a car from palm bay ford and I could not have asked for a better experience. The staff, especially Jim House, was especially helpful and professional in finding what vehicle fit my needs and budget. Awesome dealership!!!

taylor310mce

18 de oct. de 2014

After recently submitting an unsatisfactory review of our experience with Palm Bay Ford regarding the purchase of our 2005 F250, we are pleased to say that our issues have been resolved - in a most respectful and timely manner - thanks in great part to Glenn Harris, Service and Parts Director at Palm Bay Ford. His desire to turn around, what for us was becoming an increasingly frustrating experience, has served to restore our confidence in the safety of our 2005 F250. THANK YOU GLENN!!!

Hugh Yonn

22 de ago. de 2014

Top notch service... Service writers are knowledgeable and truly concerned with customer satisfaction. Absolutely the very best service department I've ever seen in an automobile dealership... A million thanks...You have a customer for life... Hugh Yonn

Jblack99

19 de ago. de 2014

The transaction was quick and simple since we used the xplan. Our sales guy, Jacob Snow, was awesome! He was very informative and positive. He didn't hound us to death after our first visit and did a great job handling our questions.

Zathras

17 de ago. de 2014

After receiving a video email from Dave Tucker my wife and I decided to return to Palm Bay Ford and purchase a new Ford Fusion Hybrid on April 15. We had visited other Ford dealerships and received follow up phone calls but Dave was the only one who took the time and effort to send us the video email and that personal touch brought us back to Palm Bay Ford. My wife met with Mike Ross and James Pinard they showed her the car we wanted at the price we could afford. Both Mike and James treated my wife with the professionalism and courtesy that she hasnt always gotten at car dealerships. Our overall experience while not exactly enjoyable was made as painless as possible by the people working at Palm Bay Ford. I would also like to mention how helpful and friendly Dave Tucker was. He not only instructed me how to operate all the electronics in the Ford Fusion he showed me how to use the car wash at Palm Bay Ford. I waited until now to respond to this request to see how the car would perform. At this time the only dissatisfaction I have had with the car is its only getting 35.6 MPG and I was expecting much better.

tgerundo1

27 de jul. de 2014

I've been looking at the 2014 Ford Fiesta ever since it hit the lot, and last weekend (July 19th) I decided it was finally time to pull the trigger, so to speak. To be entirely honest, until I visited the dealership, I hadn't decided on a location. I'd heard great things about Paradise Ford, and good things about Kelly Ford, but I can honestly say I'm happy with my decision to visit Palm Bay Ford. I contacted Troy Snow via text after locating a vehicle I was potentially interested in (Ford Fiesta SE with 201A) and he immediately responded kindly and was willing to answer all of my questions before I even stepped foot on the lot. We set up an appointment for Friday evening, the 18th.When I arrived at Palm Bay Ford, Troy introduced himself and quickly offered the services of Matt Turnmeyer. I was a bit taken aback that my "screen time" with Troy ended before it began, but changed my mind when I met Matt. As most individuals are, I was wary of the entire car buying experience. I did not want to feel forced into a vehicle, into a "deal", or into a high pressure situation. I'll say this at the get-go: Matt was a consummate professional. Kind, interested, and just challenging enough as a car salesman. Matt and his team had the vehicle set up for me to view (detailed and ready to go). We had a few conversations about different features, and it felt like talking to an old friend. After a quick test drive (I highly recommend this vehicle to, well, everyone!), we headed inside to talk numbers. I've always felt the details of this type of business deal is best left between the two parties, so I won't be providing numerical figures. It's important to note, however, that I left the dealership on Friday night without a vehicle and returned the next day to continue negotiations. During this entire time, Matt was patient, understanding, and I truly felt he was not only interested in selling a car, but making his buyer happy. I ended up walking out of Palm Bay Ford with my Fiesta, a good experience to write about (and tell family, friends, and coworkers), and a relationship with Palm Bay Ford that will continue for the life of my vehicle. In short, I recommend this dealership, and Matt Turnmeyer, without hesitation. You will be listened to, respected, and you'll get free car washes for life (I'm heading in for my first this week).

CustomerAdvocate

23 de jul. de 2014

Purchased a used Chrysler 300. Appreciated the professional behavior and honest approach from Sales Reps, Sophia and Jacob and Pre-Owned Sales Manager, Jim House. Thanks.

Shelby JimC

17 de jul. de 2014

Their Internet Sales team has to be one of the most unknowledgable or a Rip Off around. They told me my 2007 "Certified , Registered , Shelby GT Mustang" was not a real Shelby, because it was not a 500 ! Ms. Fonte called it a "Baby" Shelby, not real ! Shelby America in LasVegas were my car came from told me they (Palm Bay Ford) don't know what there talking about. My Shelby Mustang was more a Shebly than there 500 that comes off their factory production line in Lansing MI. They wanted to give me $6,000 less for a trade. Internet people "Beware" of this team !! I would recommend this Dealer, but not the Internet Team. We have bought two Explores from them in the past. Mr. Jeer was vert good.

Amandagator

13 de jul. de 2014

Leasing my new car from Palm Bay Ford was an awesome experience. I'll be sending everyone I know to deal with O'Shawn Gordon.

emunro01

7 de jul. de 2014

If you want a great deal, a wide selection and the best service in Florida, Go immediately to Palm Bay Ford. And if you want to deal with the best salesperson , ask For Chris Cochran, you will love your experience on all levels...

sheryl12141

15 de jun. de 2014

We drove from Apopka to Palm Bay Ford just to buy the Ford Taurus we wanted - Jacob was gracious enough to meet us at the end of business on a Sunday and stay late to make the deal due to our schedule. Jacob was knowledgeable about the car and took the time to answer our questions, and even followed up immediately on the questions we had after we left. It was a very non-stressful car buying experience.

dawn142

9 de jun. de 2014

We seen a dodge 1500 on internet when calling dealership we we're put in contact w Chris hill. We showed up at dealership met Chris hill and that started our great experience We decided to buy the truck we paid 5400 but where treated as if we were buying a new truck. Chris treated us as new found friends put up w my over bearing sister and even showed her how to use things on her brand new dodge truck she had no idea how to use the dealer she bought from in Orlando were she spent a lot more then I did didn't even go out and tell her she had to apply the brake to start the 2014 dodge ram dually cummins In end all I can say if you need a car or truck no matter what make go see Chris hill at Palm Bay ford

Sweetie17

8 de jun. de 2014

Purchased a 2014 Escape from Jacob Snow in March 2014. We took it in for service & were not even really serious about looking to replace our 2003 Ford Ranger. He made us such an outstanding deal, we could not pass it up. He's amazing!! We left with a left over 2013 Ford F-150 pickup. Wow! We love our vehicles & Jacob.

Debs22

4 de jun. de 2014

We recently purchased a brand new Ford F-150 and we received exceptional service from our salesman Chris Hill. He made our purchasing experience wonderful it was very quick and easy we couldn't have had a better salesman, and I am not saying that for any other reason then he really bent over backwards to make sure the truck was exactly what we wanted. I have purchased other vehicles in the past and never have I had the service he provided.

wizard0958

23 de may. de 2014

I had the opportunity to work with Chris from New York. I met up with him when entering the facility (after him getting me transported from my home in Orlando). He was VERY helpful throughout the entire transaction. I would highly recommend him and I would definitely return to him for another purchase. It was a pleasure working with someone with great knowledge,straight to the point, feelings of happiness and very professional.

Dannynfl50

20 de may. de 2014

I just wanted to let you know that Jacob went above and beyond to help find the truck that I wanted. He even made a video to send to me to show me what the truck looked like before I made the trip to Palm Bay Ford. After arriving to the dealership he worked very hard to get the deal that worked best for me. If every car salesman was like Jacob, it would make car buying a pleasant experience. I will definitely recommend Jacob and Palm Bay Ford to everyone that I encounter that is looking for a new car.

larrynewman

19 de may. de 2014

We were very pleased as to the professionalism we received from the moment we call our sales person, James Pinard. We were on vacation in Indiana and looked at the Ford C-Max and loved it. We decided not to buy and drive it all the way home to Florida if we could buy local and get a better deal. So we called Palm Bay Ford and told our salesman what we were offered and he said he "wanted to earn our business", and that's exactly what he did. To coin a phrase, he made us an offer we couldn't refuse! We wanted certain features and a specific color and there was only one of that color in all of Florida. So, James Pinard made sure the car was there when we got home from vacation. To make a long story short...We bought the car and highly recommend Palm Bay Ford and would purchase again.

PalmBayPD1

15 de may. de 2014

Our salesman, John Prapotnik was great! He was very knowledgeable and helped us find the perfect car for us. It was nice to visit a dealership with a personable salesman who isn't pushy and is looking for something in your best interest.

CarlaGavril

11 de may. de 2014

I was very pleased with my experience and my sales person. I would highly recommend this dealer to anyone looking to buy a new or used Ford.

garysmusatng

10 de may. de 2014

Two Ford dealers are half the distance to your Dealership, but they did not seem to be interested in helping me find the car I wanted. I contacted Mr. Snow by the internet and phone, it only took him 2 days to find the car I was looking for. Mr. Snow handed me off to Matthew Turnmyer and we completed the sale. I would be happy to send anyone to your Dealership and highly recommend Mr Turnmyer as the go to salesman.Gary Phillips

attswa

9 de may. de 2014

After doing my necessary car research on a Saturday afternoon, I decided that I would have to buy a Ford Escape. I went on the first dealership that came to mind - Palm Bay Ford. I have friends who live in Palm Bay who told me that if I was looking at a new car, Palm Bay Ford was a no hassle kind of place - that's what I wanted. After going to their website and doing my research a little chat box came up. Now typically, I don't bother with these as usually lead to weeks and weeks of harassment when my plans fall through, but I was pretty confident about my purchase so I decided to give it a try. The automation was pretty friendly, and it asked me a few questions - no harm done. Within just a few hours, I had a person on the phone with my discussing when I could come in for a test drive. Really? I was surprised. Now I had to buy a car from them. They took the time to call and discuss appointments, it was just meant to be. I did look and other sites but decided that based on the hours(Sunday is my only conduct business day with my husband, AND it was also Easter Sunday), and that they seemed to really want my Sunday business, I would go here. Now, I walked in with all my papers, my car was displayed proudly on the front row so I was able to test drive it pretty quickly. The salesman was very friendly and didn't try to haggle me to a bigger or better car. I wanted a base model Escape and that's exactly what he showed me. No funny business here, just one happy customer.

rboska

8 de may. de 2014

I bought my Escape about 10 day's ago and love it and all of the people at Palm Bay Ford. They all have been kind and helpful to this older person. A NUMBER OF DAY'S AGO i NOTICED THAT THE LOWER BLOWER SPEED DID NOT WORK I went to Palm Bay Ford today and found out that is was going to cost from $250 to at550 to repair it, They told me to talk I believe to the Sales Manager He was also vary kind and said that he would pay for the repair. Once again Palm Bay Ford is way ahead of any other car dealer of even other Company's.I have bought 3 vehicles from you and tell everyone that there is no one better than PALM BAY FORD .Thanks again and May God Bless all of you Robert Boska

kathybob73

8 de may. de 2014

We had just had our car totaled in an accident and were looking for a replacement for the money allowed by insurance. Palm Bay Fords people not only helped us find a car we liked, but worked very hard to get the price within our budget and then worked to hold the car for a week until our settlement check arrived. All in all they were a great team and truly helped us in a time of stress. A good car, a good price, and a great experience. Thank you Palm Bay Ford. Bob & Kathy Peacher

shellie1198

8 de may. de 2014

David was professional from beginning to end...He was very personal and never promised anything he couldn't deliver...working with David was one of the best car buying experiences I have had..Michelle Spitzer

edmwalker1

7 de may. de 2014

Tracie Fonte and Justin Jarek provided exceptional professional and courteous service. Tracie Fonte called AFTER the sale to ask if she could be of further help or answer any questions or if we had any problems. She also told us to call her if we ever had any problems. We have never had a dealer call us After the sale to see how we were doing and we really appreciated that service by Tracie. We can see why Palm Bay Ford won the President's award. Ed And Gina Walker

burklew.patricia

7 de may. de 2014

I previously had visited Kelly ford and didn't have the most pleasant experience. At palm bay ford I had a fairly hassle free and honest car buying experience. Tracie was very kind and helpful I never felt like she was forcing a sale on me.

Robertson7677

7 de may. de 2014

I would refer everyone looking for a new or used car or truck to Palm bay Ford. If the finance department had not cared about us so much we would not have been able to get into an awesome vehicle in our price range. Thank you very much our family is grateful for your helpful staff.

Gilbeb97

7 de may. de 2014

Palm Bay Ford is AWESOME! Customer Service is second to none. John was an amazing salesman and attended to every detail in the most professional manner. Mr. Frechette is dedicated to his customers and clearly cares about making sure they are completely satisfied with their purchase, even well after the sale is complete. I continue to tell anyone that will listen how great Palm Bay Ford is. By the way, the service department and parts department are terrific too!

marauder

29 de abr. de 2014

oshawn helped me find my mercury marauder. really clean car helped me get a good deal. then just a month later i brought my wife in and we found her a really nice ecoboost f150.

I Saunders

23 de abr. de 2014

From the time we arrived at the dealership until we drove off in our purchased vehicle, we were treated with respect and courtesy. Our salesman, Richard, went out of his way to assure we had a positive experience. I commend Palm Bay Ford for their excellent customer service! The best we have ever received from any dealership. Totally awesome! Thanks

bculver

5 de abr. de 2014

Jacob was informative on the features of the F-150 that I was looking at. He was not pushy or overly aggressive. He explained the pricing well and the various financing options. After the sale he took the time to show me how to use the synch with my cell phone. Justin Jarek explained all of the options for additional services and made the signature process an expedient one. All personnel that I encountered dressed and acted in a professional manner. They were courteous, friendly and let me know numerous times how much they appreciated my business.

lindacaza1

31 de mar. de 2014

Jacob Snow was very good he worked with me and my husband on getting a our ford fusion and did a great job thank you.

ksvinareff

24 de mar. de 2014

As a women having to buy a car on my own, can be very stressful, But all I can say is that I had a great experience with Palm Bay Ford and all if its employees. Jacob Snow was one of my sales people and I could not have asked for a better person to have to deal with. He was great. He was very knowledgeable on all aspect of the vehicles we looked at. I felt no pressure at all. I felt very comfortable dealing with him, plus I got a great car at a great price. I would highly recommend Jason Snow and Palm Bay Ford if you are looking for a new or used vehicle.

Steeler fan born and raised in penna.

16 de mar. de 2014

Good experience for us. Great salesperson.... Not pushy or intimidating. Very helpful, and knowledgeable . Would recommend Palm Bay ford to everyone.

Rmarol

16 de mar. de 2014

Jacob was very friendly and a great help to two seniors who were absent of a man. He took us seriously and treated us accordingly. He showed me everything about the two fords that I was considering, and gave his honest opinion when asked a question. I took both vehicles for a test drive. He was very thorough, tho remembering everything I was told was quite a challenge. Never fear, he said, as there was always help to answer any questions that I would have in the future. The day after I purchased the Escape we took our old title back to him, and he was right there to help me with the hatchback that I could not set to my height! He also answered a couple of questions I had about the controls on the steering wheel. I would recommend Jacob as a salesperson to anyone who asked. He was great! Thank you. Rosemarie Marol

libra1943

6 de mar. de 2014

When we arrived at the dealership we were greeted by Braeden Nevue. He was very polite and knowledgeable. He worked with us along with Jim House. Jim went to extremes to help us out. Since we had to leave that day, we advised that we would come back the next day. Braeden wasn't going to be there the next day and advised us that Chris Cochran would take care of us, this way he did not leave us stranded and we were aware of who we would need to speak with the next day. Chris was great and he and Jim took very good care of us. The three of them are an asset to Palm Bay Ford. I would recommend them to anyone who was looking for a vehicle. They all went out of their way to assist us and we ended up buying a new 2013 Ford F150 and are very pleased. Thank you Palm Bay Ford!!!

Melanie29

4 de mar. de 2014

Oshawn and was so sweet & helpful! Buying a first car on my own was so much easier thanks to him. Entire staff was welcoming. Visited a few dealerships before Pb Ford I can honestly say best customer service ever!

jabla12

3 de mar. de 2014

Peter made the purchase experience hassle free. His customer service was very personable, knowledgeable and professional. Peter went above and beyond and exceeded my expectations

gatorfan_81

2 de mar. de 2014

We went in to the dealership just to look at a few cars. We bought our previous vehicle there. We were not bombarded right away by a sales person which is great. O'Shawn came out and showed us the cars we were interested in looking at and we found the one we wanted. Great service and very happy with Palm Bay Ford and O'Shawn.

c6277s

28 de feb. de 2014

mickey field did a great job!! he set up a loaner of a new for me to use and delivered my new car to me in vero bch i would not think of going to another ford dealership and will alway mickey field for a new ford

gkfocus

27 de feb. de 2014

The dealership was good. I went during the week, and was interested in a focus, Brought my son back late sat evening. They found the exact color he wanted , stayed late and did the deal; even without the trade being there. Brought that in several days later!! Mon morning they even called and said they got a better interest rate for him. A year later that rep comes running to say hello and remembers my name!!

glendamucha3

26 de feb. de 2014

O' Shawn was and has been very accomodating since we have purchased our vehicle in july of 2013. We appreciate his sincerity and character. He has gone above and beyond for us.

billybob52

26 de feb. de 2014

The staff at Palm Bay Ford gave the the small town feel when i was at their dealership. Everyone involved in the purchase of my pre owned F 150 was exemplary, wright down to the nice lady from Connecticut who greeted me at the front desk. The atmosphere was relaxed and very comfortable, i could sense a happy work place and this made me feel welcome. O Sean made every effort to inform me about my new truck and not rush the experience, and this gave me confidence in my decision making process.Jim House made the deal options that anyone with common sense could not refuse. In a nut shell it was a great experience and I'm proud to drive that awesome F150 XLT 4X4 with ecoboost, from Palm Bay ford that's right!So go Knowing they stand behind their product, i made the trip all the way from Vero Beach.Great Job Palm Bay FordBilly Bob

Melissaaa0705

26 de feb. de 2014

He was simply amazing. Extremely helpful. Helped me pick out my perfect vehicle. Answered every question I asked intelligently and helpful. I would highly recommend

Gallegra

26 de feb. de 2014

They alsays give me great, efficient service with my new car, which I purchased here almost a year ago. Always geet me with a smile and remember my name, making me feel at home.

riko321

26 de feb. de 2014

Great,friendly, and helpful guy. Does his best to get you in a car that you will love. Will be coming back in the future.

Mhently

26 de feb. de 2014

O'Shawn was a pleasure!! I always get anxiety when searching for a car because of the excessive and continuous "getting over" that car salesman do to women!! O'Shawn proved me wrong. He was informative and used words I could understand and not all the dealership mumbo jumbo. He was patient and kind and he was funny. He kept it REAL. This experience alone will definitely make me recommend anyone to go to Palm Bay Ford and ask for O'Shawn!!!

mnarine1130

26 de feb. de 2014

Oshawn was a big feel, he was very informative and knowledge about the cars, he was extremely nice and friendly and I will definitely recommend him and the dealership to others.

Yaribug20

26 de feb. de 2014

Salesman was very sincere and precise as far as my inquiries, professional, understanding and knowledgable. Dealership is also very well organized. Overall I had great experience.

Twanita13

26 de feb. de 2014

He was very nice. Knew a great amount of information and was very helpful. I would highly recommend him to my friends and family. Ill go back to him from now on

theo.Greay

26 de feb. de 2014

Very friendly, very helpinG. Went clearly out of his way to make my experience very pleasinG. Look forward to workinG with you in the future.

Taylormucha

26 de feb. de 2014

My experience at ford was amazing!! Great pricing and nice verity to choose from!! My dealer Oshawn was great at helping me find exactly what I wanted and made it fun and easy!!! Defiantly going back for my next car!

lest9927

25 de feb. de 2014

O'shawn Gordon was so helpful to us in finding the vehicle we needed. He made sure to call each time something came in that might be of interest to us. He was very friendly and enjoyable to deal with. We would do business with him again when the need arises.

mgabor21

24 de feb. de 2014

This was a very easy and good experience. I bought a 2014 F-150 platinum and Love it. Tracie was very nice and worked hard to get me a good deal.

Johnymuz

22 de feb. de 2014

Very very helpful, friendly and honest salesman. Made the whole experience painless. We would and have recommend Mickey Fields from Palm Bay ford. Thanks again.

wcruz7

22 de feb. de 2014

I was considering getting a new car but was on the fence until the day I got into an accident. Even then I decided to wait for a repair check and play the games insurance companies tend to put you through. That was until my wife decided to cut our losses and see what's on the market. We went to approximately 5 different dealerships with 5 different sales reps trying to put me into a car far from what I was explaining to them I wanted. Just as I gave up hope I pulled into Palm Bay Ford and was happy to see the mass amount of vehicles on the lot. I was approached by John who was extremely accommodating, friendly, but most importantly listened to my requests. He put me into the perfect car at the perfect price. I was extremely impressed by his knowledge of cars and his inventory, which is exactly how he knew the perfect car for my family and I.

Brandon Brown

21 de feb. de 2014

I came into Palm Bay Ford to browse cars for my wife's birthday. My wife is a very nervous driver and I did my research. I've had a Yaris in mind for quite some time but that changed when I came in and spoke to Oshawn. Oshawn informed me of the importance of size as far as safety measures are concerned, before I knew it, I was in love with the Nissan Sentra he showed me. I came in with questions and left with a new car at a price that could not be beat! My wife has never been happier and I'm grateful that your company made that possible. Thanks for the wonderful and friendly service! I will be back soon!

Raylennef

21 de feb. de 2014

I went into the dealership to see possible car options for the new year. I can be quite indecisive when it comes to shopping in general. Shopping for a car was a whole different level of overwhelment. O'Shawn assisted me the whole way through! He was unbelievably patient and charismatic. Though, I didn't end up in a new car that day, he definitely helped me narrow down my options! :)

Amillen90

21 de feb. de 2014

I was very impressed by the no pressure sales approach used by Oshawn . He listened to what I wanted, showed me several options in the existing inventory and provided all the necessary information. At no time did i feel pressured to choose a particular vehicle or any of the various available options, including aftermarket maintenance and warranty packages. After buying four Cars over the past decade, I am sold on Ford, in part because of the great approach to customer service employed by Freedom! Great job Oshawn!

Avonedwins

21 de feb. de 2014

Mickey was very friendly and helpful. Went out of his way to get me a great deal and a few extras in the deal! Great experience I would recommend Mickey and Palm Bay Ford to anyone looking for a car!

BruceLongo

19 de feb. de 2014

Quality workmanship, excellent follow through for service performed, good people performing their tasks to completion. I have completed this review previously and as yet have not seen it appear on this site. We have been very satisfied with the quality of service received from a number of staff at Palm Bay Ford. Owen Mullings was our first contact for the new sales we eventually completed. We have used Palm Bay for several years now to service our trade-in, a 2008 Ford Escape and found the service department to be of top quality. The service has been explained and a thorough quality review has been completed for each service we had performed. The new 2013 Escape purchase was handled by Owen Mullings and Jim House who did a good job walking us through the purchase. They did a very good job.We were turned over to Joy Carver who handled the paperwork & initially explained the next few steps. We returned the next day to work thru some more issues with Justin Jarek who was very good at explaining more information we needed. The new car had a hitch put on it and Steve Rothe worked with us to make sure it was done in a timely manner who also explained on a recall on the vehicle needed to be handled. We have been very happy with the quality of service provided by Palm Bay Ford. We certainly hope this feedback survey will be posted this time.

Jlister950

18 de feb. de 2014

I purchased a new Ford F-150 from Palm Bay Ford. I worked with Mickey Fields who was a very knowledgeable and professional salesman. Mickey listened to my requirements and wish-list for the new truck and worked diligently to find the best fit for me. I highly recommend Mickey if you're looking for a great salesman who does NOT use aggressive tactics. My experience with Palm Bay Ford was great - and the new truck is pretty awesome, too!

snowflake1

17 de feb. de 2014

I am recommending this dealer to all! My shopping and buying experience was made fun and simple. He was very helpful with everything I needed.

sierra92

16 de feb. de 2014

When I came to this dealership, I was greeted by O'shawn and he was extremely friendly. He showed me a range of options that fit into my lifestyle and budget and made the car buying process seem very simple. He was obviously just doing his job but he went above and beyond to make me feel comfortable and I was very pleased with his service. I left with a great impression of O'shawn and the dealership, and I would definitely recommend him to anyone looking to purchase a car.

hdavies93

16 de feb. de 2014

My parents bought a car from him, and was so pleased with the service he gave them. When I was looking for a car, I went back to him, and couldnt havent asked for a better sales associate!! Hes a keeper!

natalie5667

15 de feb. de 2014

I bought my Ford explorer here a few years ago. Mickey has been there to help answer any questions about repairs and guided me in the right direction on ones that were not needed. You can tell he is really knowledgable about cars. I love that even a few years later he is still working at Ford. It is nice that when I come in to get my car seviced he knows me and my car! Really great service! I will be buying another car from him again.

theoci

14 de feb. de 2014

The car I was driving needed an expensive repair and was not worth fixing so I needed another car as soon as possible. Mickey Fields was very friendly and helped me to select a new car. I chose a new 2012 Ford Focus and am very happy with it. Mickey offered to help with any questions I had afterward and kept in touch from time to time to see if I had any problems. I am quite satisfied with the customer service I've received especially the rapid service provided by their Quick Lane. My overall experience with Palm Bay Ford has been positive.

200highstreet

14 de feb. de 2014

My husband and I had been looking at the Ford F-150 at a couple of other dealerships and they did not seem to want to trade with us. We had a Ford F350 with very little mileage on it and wanted to trade for the F-150 as we were no longer needing a bigger truck and had sold our fifth wheel. We decided to go on the internet and check to see what the inventory was at Palm Bay Ford. Before we got off the computer Peter had called us and verified that they had a large inventory and if they did not have what we wanted they would find it. We decided to ride up and see. Peter was busy with a sale but asked one of the fellow sales reps to show us some trucks. We looked around and they did indeed have a large inventory. The weather was so bad and made it a difficult day to really get too involved so told Peter Longhi that we would come back in a few days. Within a couple of days we rode back and Peter was waiting eagerly to help us. Within a few hours we had made the trade getting just what we wanted for our truck and purchasing the new 2013 F-150 LARIAT which we drove home that nite. Peter is a great sales rep...listens to what you want...does not push you and truly interested in you as a preferred customer. He has called us several times to see how we are enjoying the truck and offering a free wash whenever we are in the area. He is a guy who cares about you even after you are out the door with your purchase. Our experience with Palm Bay Ford has been told to everyone we come in contact with that might be looking for a new vehicle...We cannot say enough about Palm Bay Ford and Peter Longhi...Thank you Peter Longhi at Palm Bay Ford GREAT EXPERIENCE!

Ajackson25

14 de feb. de 2014

I was very pleased with the customer service I Got while at the dealership. I was able to purchase a car for my mother at a beyond a reasonable price and she enjoyed.

Amykrinsky

13 de feb. de 2014

Mickey Fields was excellent..I was in to look at the new Ford Escape to replace my 2008 Escape that was recently totaled in a car accident..Mickey was very knowledgable and answered all questions I had..a no pressure salesman..which is a plus in my book..I will definitely be returning to do business with Mickey Fields..

ebonygerald

13 de feb. de 2014

Oshawn was very helpful and polite. I got a great vibe from him and it is good to work with someone that isn't trying to get over on you. Even tho I only came to browse, he still went out his way. When the time is right, I will be buying a car from him.

michaelescape2013

13 de feb. de 2014

Mickey was great! He helped us with our new escape purchase and has been very supportive since the purchase March 2013. Will definitely see Mickey again!Thank you!

ArialK

13 de feb. de 2014

Oshawn greeted us with a smile and had a fun personality which made looking for a car less stressful. There was no pressure to purchase that day which we appreciated and we will be going back to purchase a vehicle from him.

gchampa

13 de feb. de 2014

Mickey has been a great salesmen who continues to service his customers after the sale. He regularly checks in every so often to see if I have any issues or concerns with my vehicle. It's nice to know that he is there for the long haul. Thanks Mickey!!

harveymon

13 de feb. de 2014

We were not subjected to the usual silly charades re price and having to consult the managers to get a deal. Everything promised re delivery time/use of courtesy vehicle was delivered.

hortap

12 de feb. de 2014

O'shawn was extremely helpful! I was looking for a new and reliable car that would provide me a sustainable gas mileage because of a new job that would call for a longer commute. I expressed my necessities and desires for an attractive car, he was understanding and lead me in the right direction. As a student, I have monetary obligations which he recognized..and was able to get me a good deal to fit in my monthly payment ability. I thank O'shawn for being friendly and not pushy! He was right and I love my new Focus!

Kklein91

12 de feb. de 2014

Oshawn was very helpful in my visit. He greeted me immediately with a warm smile. We took the time to find a car that was right for me. Buying a car has been a difficult, tedious process for me and Oshawn definitely gave me one of the best experiences I've had during this journey.

Zeerob

12 de feb. de 2014

I was just browsing for a new vehicle being that I'm not yet ready to purchase and Oshawn was very kind and did not try to pressure me into something I wasn't ready for. I'll def return soon when I'm ready for a new vehicle!

vnappa

12 de feb. de 2014

I was looking for used F150 in a specific price range and quality. I knew what years were in my price range, but was having a hard time finding one of good enough quality. Mickey found me one and when I came in to check it out it was very easy from then to closing the deal. Everything went smoothly with no problems throughout the process.

timvbfl

12 de feb. de 2014

Peter Longhi was so great to work with he explained everything and was very courteous . I would definitely go back to Peter for another lease.

pickles03

12 de feb. de 2014

Mickey went above and beyond to help me get a new car when my other one was falling apart. He was very easy to work with and incredibly helpful in the process. He was patient, understanding of my needs, and worked very hard to accommodate them. I will continue to recommend him and Palm Bay Ford, and will be back when I need a new car!

BestOffShoreCatch

12 de feb. de 2014

Coming to Palm Bay ford I thought it would be the same ol story and high pressure tatic but my salesman was actually different. I thought he would say some old lady traded the vehicle but he totally broke the mold of typical car guys. Not only did I get a great car but a friend in the car business as well.

slowdogs

12 de feb. de 2014

Mickey was most helpful finding just the right used truck for us and went out of his way to notify us that he found what we wanted. He was respectful and helpful on explaining all the accessories on our new used truck

sbell52859

12 de feb. de 2014

Worked with Mickey Fields twice and very happy. Will continue to shop at Palm Bay with salesmen such as Mickey. And the quality of Ford.

angeladevries

12 de feb. de 2014

I walked into Palm Bay Ford not knowing what to expect, being that this was my first new car purchase. I thought I was going to feel pressured, however, O'shawn was very patient and kind. He answered all the questions I had and even let me test drive the car a second time to make sure it was the right choice. I would highly recommend him if you want to feel comfortable with your overall experience!

Pootie2Good

12 de feb. de 2014

This young man helped me more than I can say. He was so courteous and knowledgeable. Most car salesmen are creeps, but oh no, not mr. Gordon. I would recommend anyone I know to go buy a car from him. HES GREAT and might I add has a great smile and a nice watch :)

Aaron325

12 de feb. de 2014

Mickey went above and beyond to get me in the truck I wanted. I was not local to the area, so Mickey took it upon himself to have everything ready to go before I arrived to make the buying experience great. I have recommended Palm Bay Ford and Mickey to my friends and colleagues knowing they will receive the same service I did. Thank you Mickey!

irat

12 de feb. de 2014

HelloI am writing to acknowledge Mickey Fields who durring and after i bought my new Ford truck has been a delight taking time to answer all my questions. This is the personable informed type of employees you should show gratitude as i will buy my next car from you because he created a raving fan by his remarkable customer service. Thank you! Hello

Buttercup24

12 de feb. de 2014

Mickey Fields was our sales dealer and helped us making the descions on both of our new vehicles,and has stayed in contact with us to make sure that we are completely satisfied and will continue on doing business with Mickey Fields

mbucci57

12 de feb. de 2014

Landon was helpful from the start. He listened to what we were looking for, did not push us any way or another to buy a car. He showed us all options and explained what incentives Ford was giving for the different model cars. Landon went through all his cars on the lot and priced out the ones that fit our budget and options we wanted and found a car that was exactly what we wanted. Would recommend this dealership and when looking for your new car ask for Landon.

lzarthur

11 de feb. de 2014

After finding the 2009 Toyota Tacoma PreRunner online I called the dealership to inquire about it. Peter Longhi was my contact and from that point on he was professional in his pursuit of this sale. He kept in contact with me until an issue with the sale was overcome. His information was accurate and his demeanor was friendly.He contacted me first thing this morning to tell me the conditions on the vehicle were lifted and asked if I was available this afternoon to make the deal.From test drive to driving off with my new truck took 2 and a half hours and I was made to feel at home while I waited in the show room.I would definately recommend Peter Longhi and Palm Bay Ford to my friends and family.Thank you,Leland Arthur

davidgebo

10 de feb. de 2014

Tracie was very personable, professional, and quite knowledgeable about her product. I have recommended Pal Bay Ford to many of our friends, and will go back for our next purchase. We have Mullinax Ford close to us, and they are a very good dealership as well, but when we do shop again, we will for sure check you folks out again, and ask for Tracie. Dave Gebo&Peggy Schultz.

tready61

10 de feb. de 2014

I came in looking for an F- 150 and Landon helped us find one that was well suited for my needs. He was quite knowledgabie and very easy to talk to. A very down to earth person that I would recommend to anyone looking for a vehicle, new or used. He also is willing to help me after the sale and that shows character and extra effort.

harvyork

10 de feb. de 2014

I purchased a 2013 Mustang GT thru Mickey Fields without seeing the car in person. He had a good idea what I wanted as I had talked about it with him. He sent me an email as I was up north for the summer and we made the deal over the phone and thru emails. I trusted him with his judgement and he did a great job. I love the car and drive it every chance that I get. He also told me that he would try to help me in the future if I needed him and He helped me out with an issue after I had it for a while. I would make him the salesman of the year for this sale alone

Joyce111

8 de feb. de 2014

I gave this rating because Palm Bay Ford gave us the best experience we ever had when looking at/buying a vehicle. They knew their product very well and answered all questions we had. Mainly, we were treated special and could tell they appreciated their customers. Other places we have dealt with weren't even close to giving us this good of service.

neilforte

8 de feb. de 2014

I bought my first Ford from Mickey Fields and then also 2,3, and 4. As a former business owner I have evaluated Mickey in several different ways but the most important Mickey has a great work ethic and nothing is to much to ask of him when you are purchasing a vehicle. I think maybe one or two of the vehicles I purchased only happened because I stopped to visit Mickey at the dealership. Mickey has stayed in touch with me so when ever I am considering a new vehicle he pops up calling me at home and wants to know how my previously purchased vehicle was working out. Any problems I have had I called Mickey and no matter what it was he took care of it and made sure I was satisfied with the end result. The best way to sum up Mickey Fields as a representative of Palm Bay Ford would be that if I was not retired I would hire Mickey Fields to work for me, and what ever you are paying him I would double it .Neil Forte

queensunshine

8 de feb. de 2014

Oshawn was such a pleasure to work with. I was stressed out with the budget I had looking for a new car, but he answered all my questions and made it easy! He really made me feel welcomed at the dealership, and I would definitely recommend him for ANYONE looking for a car!

Ottorios

7 de feb. de 2014

I was in need of a new car fast. Walked into Palm Bay ford hoping they could help. Not only did they help but they were awesome! O'shawn did everything he could to help me get into the car I love and made it as easy as could be. I highly recommend Palm Bay ford and o'shawn with out a doubt! If you aren't sure where to go go to Palm Bay ford and ask for o'shawn he will make everything work for you! You'll be happyYou did!

Kkriosbonilla

7 de feb. de 2014

When my vehicle literally died in the middle of the road and almost ended I'm an accident I decided it was time to look for a new car. I wasn't sure what to expect but when I walked into Palm Bay ford I was expecting the same horrible experience I received from other local dealers during my search. Boy was I wrong! O'shawn was such an amazing help! He was kind and friendly and very down to earth. He got me Into an amazing used car within my budget and with me not having great credit that was a huge relief. Trust me, go see o'shawn you won't be sorry!

Sviben68

7 de feb. de 2014

Mickey was a God send if anything else. I started a new local business and he was able to match me up with a F150 that completely fulfilled my business needs and was able to stay within my budget. His knowledge of the vehicle and customer handling was tremendous. He even had my Dad saying it was a great deal and he is a hard financial nut to crack. I have already recommended Mickey to my friends and family and I will definitely see him in the future when I can afford that RAPTOR!!!

SalSofia12

7 de feb. de 2014

My name is Sal Sofia. I came to the Palm Bay Ford Dealership totally on just a whim. I really knew what I wanted but was almost sure I'd never have a chance. I also had not a very good feeling based on past experiences at most other dealerships in regards to professionalism, friendliness, etc. I was immediately amazed at the size and cleanliness. I was met just in a friendly way upon walking up to the front by other sales, managerial people that were attending to other things out front ( the just said hello and welcome). I was then met by someone opening the door. I had already been corresponding via their website with Tracie, so someone led me to her, although she was working with someone else. She had someone else work with me, and I had a pretty good experience looking at more than several Ford F150's. Once it was found out that the model, etc that I wanted was not there, Tracie made it her mission to find the right truck for me. The dealership had the truck I wanted shipped up from I think Miami. The next obstacle that the financing department helped me with was the financing. My credit is in the rebuilding stages, and they were as friendly as can be, and treated me with a ton of respect. I am thankful beyond words for all the excellence that the Palm Bay Ford showed in all aspects of my purchase. I would not only go back for my next purchase, but will always refer whomever I come into contact with that's looking to purchase a vehicle to them.Sal Sofia : )

dianeguertin

6 de feb. de 2014

After finding the car of my husbands dreams, a 2014 Shelby on their website, he called and spoke with Tracie Fonte. She was very friendly and knowledgeable about the car, answered all his question, e-mailed photos, accepted a deposit and setup an appointment for us to purchase it the next day. Upon arrival she had everything ready, making the paperwork fast and efficient. We also spoke with Troy Snow who made us feel welcome and special ordered Rouch pullover shirts for us. Our finance specialist secured us a great interest rate and explained all aspects to our satisfaction. Everyone made us feel valued as customer and they appreciated our business. After we had the car home, we received follow-up calls making sure we were happy with our purchase and were encouraged to call if we were in need of anything. We forgot to inquire about a car cover, and because it was not in the trunk as expected, we called and it was promptly mailed to us as we live over an hour away from the dealership. Cannot think of anything they could have done to make the buying process more pleasurable. Keep up the good work! More dealers should be like yours!

kingsleyroberts

6 de feb. de 2014

I needed a vehicle for my work in Atlanta and was considering a used Explorer. That's what brought me to Palm Bay Ford. Fortunately, I was welcomed by Mickey Fields. His friendly and informative manner immediately helped with my frustration with the whole car-buying process.I have never leased a car and asked Mickey to explain the option. To make a long story short, he gave a great explanation and I settled on leasing a new Explorer. Mickey has followed up several times since the sale to answer any questions and to ensure I was satisfied with my Explorer.I am extremely happy with my choice of vehicle and dealer. Mickey is a major reason for that satisfaction. I would recommend Palm Bay Ford and Mickey Fields to anyone who is considering a new or used vehicle.

chanin123

5 de feb. de 2014

Mickey and Matt were both extremely helpful when I bought my new suv. They answered all my questions and did their best to give me the best deal they could! They both called to see how I liked it and if I needed anything. Thank you guys for being so great! I would definitely recommend them!!

aprilpaz1983

5 de feb. de 2014

O Shawn was great we had a small budget and no money down but he found a way to get us in a good car!!!

BudBurch

5 de feb. de 2014

Mickey is the best. He always calls about once a month to see how my wife Judy and I are doing. He's got to be one of your best!

JenLyell74

4 de feb. de 2014

I thought Lacey was great, she seemed to know a lot about the vehicles on the lot, we did not find the vehicle we were looking for but we will be sure to go back to her when she finds the car for us.

PushaT_85

4 de feb. de 2014

After having my car break down on me countless times i needed something new and fast! I went to local used car dealerships for weeks,until I heard Palm Bay ford has used cars as well. I was really skeptical at first but it didn't hurt to take a look. O'shawn was very respect full I explained to him why I was looking for a used car and not a new one because of my credit score. He gave me a big helpful smile and assured me that he could get me into something new, I thought that would of been impossible but he worked his magic and I was in a brand new ford focus in less than no time. O'shawn is a very helpful respectable young man. He made me feel right at home answered all of my questions ! This was the best customer service I've ever received, I didn't feel like I was being pressured or like they were trying to get me for my money. I would like to thank O'shawn for being such an excellent salesmen I wish ever customer service experience was like this one. He will be seeing me again soon with my friends and family that are interested in buying from him! Seriously guys go to Palm Bay ford and ask for him you won't be sorry.God Bless :)

pbyrnes32960

4 de feb. de 2014

I came with no expectations ,I just wanted to get an idea of what kind of truck I wanted to purchase. I was instantly made to feel welcome but without pressure to buy. OShawn answered my questions patiently . Being a woman , I was concerned I may be made to feel intimidated by the process of buying a new vehicle . I needed not to worry. Shawn walked me through the process & helped guide me with my purchase using the criteria I had expressed. He never made me feel he could'nt work with my limitations. In the end, I received the deal AND the vehicle I wanted. I would certainly recommend OShawn as well as Palm Bay Ford.Everyone involved with the process was very friendly, professional and knowledgeable regarding their product. Thanks OShawn & Palm Bay Ford!

Fireofgod

4 de feb. de 2014

O Shawn was very nice and patient with my family while we were leasing our new ford. He was helpful , informative, and to the point. We didn't feel pushed by him only guided. I would and have recommended him to my friends and family .

Dberger

3 de feb. de 2014

Mickey is an exceptional sales person who was both patient and extremely helpful in locating a vehicle for my daughter's first car which due to Mickey she will remember the rest of her life . Thank you Palm Bay Ford.

Cookiestruck

3 de feb. de 2014

I came to the showroom several times to look at the F150. I met with Mickey Fields. Mickey was not just selling vehicles, he knew everything I asked about and what I needed to know about the different style trucks. The differences between the 150 and 250 as the 5.0 and Eco-Boost as I was not sure what I really needed. Mickey was patient and followed up with me several times not being pushy as I requested but just asking if I was able to formulate additional questions to ask him. Upon all his information he supplied me, I made the decision for the 150 with the 5.0 and not the Eco-Boost. I could not be any happier. That truck pulls my camper like a dream. When I buy my next vehicle I will request Mickey.

Blessed28

3 de feb. de 2014

Today I had the best experience ever buying a car. I had the pleasure of meeting Oshawn whom was a very knowledgeable, friendly, courteous, and accommodating young man. He made me feel like part of the family from the moment I walk in the door. He was the first dealer that I ever felt was on my side and had my best interest and satisfaction from start to finish. He was very patient with me an not pushy. He allowed me to take my time and he was very exuberant and in depth with every question I needed to be answered. I would like to thank oshawn for that experience and I wish that every customer experience was like this one!

AshleyChantrell

3 de feb. de 2014

I began a stressful journey to find a new car when my old one suddenly died on me. I wanted something affordable that also accommodated my lifestyle. Oshawn was very helpful and made this process so much better. I didn't feel like I had to commit to anything, nor was he pushy or rude. He showed me the options that I had and his friendly personality and helpfulness, in the end, was what sold me on getting a car. I'd 100% recommend this dealership. I am very pleased with my experience with Oshawn! Thank you Palm Bay Ford!

Jas8

3 de feb. de 2014

My experience with Palm Bay Ford dealership was great! Your sales associate O'Shawn made it very comfortable for me while shopping around. This was my first car purchase, so obviously I was nervous, but O'Shawn was such a delight; he made it very easy for me to commit to my new car. I assured him it was my first purchase, and that I had no idea what I was doing, but instead of taking advantage of me (what I was afraid of) he decided to work with me and was very considerate and gave me a great deal! Keep it up Palm Bay Ford !

sandra.alexander

3 de feb. de 2014

Mickey Fields is the best and friendliest car salesmen I have met. I felt very comfortable with him throughout the whole procedure. I also appreciate his background and knowledge about cars! I bought 2 cars over the last several years with him and will do in the future!! I recommend all my friends, family and colleagues to Mickey!!! Great guy, don't let him go!!!

yroberty

3 de feb. de 2014

Mickey at Palm Bay Ford has been the best Salesman I've worked with in Many Many years, He listened to my needs and work with the Creidt Dept. to get me approved for a car. He took the time to explain everything in detail, when we went for a test ride he took it upon himself to find out why the convertible top was not working. Mickey made buying a car a great experience.

garfy

3 de feb. de 2014

THE WIFE AND MYSELF WENT TO THE DEALERSHIP TO TEST DRIVE A MUSTANG THEY HAD ON THE LOT. WE DID NOT PLAN TO BUY AT ALL JUST TEST DRIVE. THE SALES PERSON (PETER LONGHI) MET US AT THE FRONT AND TOOK US TO THE CAR FOR A TEST DRIVE. PETER WAS VERY INFORMED ABOUT THE CAR AND AT ONE POINT I THOUGHT HE WAS ALSO A CERTIFYED MECHANIC. EVERY QUESTION WE HAD WAS ANSWERED WITH NO HESITATION. WHEN IT CAME DOWN TO TRADE-IN AND ACTUAL PRICE OUT THE DOOR THERE WAS VERY LITTLE TALKING. THE DEAL WAS GREAT SO WE BOUGHT THE CAR THAT DAY. WE ARE VERY HAPPY WITH THE SALES PERSON ( PETER) AND THE SALES MANAGER ( DOUGLAS )

ashleysanders_

3 de feb. de 2014

I came in to Palm Bay Ford looking to purchase my first car, not knowing at all how the my experience would turn out... i was extremely pleased with my results, i was very determined about getting car that day, and that's exactly what happened. I was picky and wanted to test drive many cars and O'shawn was all for it, not being pushy or rude a single time, after hours i finally made my choice, not only did he make buying my so pleasant and stress free but even after i purchased my car i would call with concerns and obnoxious questions, he would try his best to help me each and every time. I would recommend him and Palm Bay Ford to anyone, any day!

rwb1952

3 de feb. de 2014

Mickey Fields was a very pleasant sales person to work with. I would buy from him again without a problem. But only ifhe was at another dealership. Palm Bay Ford tried to cheat me three differant times. So I went to a Ford dealer out oftown and bought my wife her 2013 Ford Escape. I have bought several vehicals from Palm Bay Ford, but I no longerwish to have any more dealings with them.

gwenevans888

3 de feb. de 2014

I had a great experience at this location. Most people do not give my husband and I the time of day because we are young, but Boston was very helpful. We love the car and are very satisfied with the transaction.

TAYLER

3 de feb. de 2014

I have bought 2 cars from Mickey and have been very happy, I also sent my friends from groveland to come to Mickey they bought a car and love the service from there. my husband will be next love the service you get from palm bay ford.

brookscole

3 de feb. de 2014

I have purchased two vehicles from Palm Bay Ford. Both times the salespersonnel were great. Mickey Fields sold me a new F150 the last time for my wife and it was a pleasure to work with him. He and other members of the sales staff stayed until 10:00 PM to transfere items from one vehicle to another and get me back on the road to a family reunion. I appreciate what they did and will buy another car from them. As a matter of fact, Mickey stays in touch with me on the used cars they trade in because he knows what I want / need for my children just turning driving age. Plus I must say Mickey is already giving me information on the 2015 Mustang order dates and pricing as it becomes available. I give Mickey and the dealership the highest ratings because they deserve it.

CurtisSettles

3 de feb. de 2014

Working with Mickey is a pleasant experience. He listens to what you want in a car, looks for the a car that fits all your requirements and is genuinely concerned that you buy the car you will be happy with. He is not high pressure and if you see something else you want in your car he will find it if its available. He very good at comparing all the sales, lease, incentive and finance options to work the best deal for you. This is my third car from him and I wouldn't think about any else for my automobile needs.He is very responsive if I have a concern or question on one of my purchases and gets me the answers. The service department does an excellent job of keeping my vehicles maintained. I find the cost of maintenance to be competitive with general repair shops and I know they will use factory origin replacement parts.

MartiM

3 de feb. de 2014

We have purchased 2 vehicles from Mickey. He went above and beyond the usual to help me with the purchase of my Ford Fusion. Never had a dealer ride home with me to collect my trade-in before, you see we just started out to look. Mickey has been very good at keeping a check on us via phone and internet. Yes, I would and have recommended Mickey to everyone. Thanks Mickey for a wonderful job!

whiterice

3 de feb. de 2014

I've bought 2 cars from Mickey and referred one friend there. I liked working with Mickey because he was willing to deal with me on my terms, put up with my constant questions, and we reached a great deal that made us all happy. We had the same experience when we went to buy my wife's car. I'm the kind of buyer who wants to know all the details, dollars, and cents, and Mickey is very patient and wants you to feel as comfortable as possible that you're getting a good deal. Would definitely recommend again.

Mereditheaton

2 de feb. de 2014

Peter (Boston) was friendly and determined! He always kept me in the loop when used vehicles would come in that fit my needs! I would recommend him to anyone looking to buy a new or used Ford.

Jackyhickups

1 de feb. de 2014

Matthew helped make a good choice on a used truck. This is my fourth vehicle from palm bay ford. I love my free car washes and that everyone there made me feel like i was not just another sale but a friend that bought a car

Gomez41

1 de feb. de 2014

Owen Mulllings sold a truck to my friend and while I was at Palm Bay helping my friend get his new truck I mentioned to Owen that I was looking for a used Ford 250. He told me he would keep looking for one. About a week later Owen called my friend, he didn't have my number, and informed him that Palm Bay had just received a 2008 Ford F250. He asked my friend to inform me of that. When I was told the information I wasn't excited about a 2008 model but decided to call Owen anyway. Owen was so excited about this truck and how nice it was that he got me excited about it over the phone. We made an appointment for us to see the truck. Owen called me later to explain that the truck was still in detailing and that we needed to change the appointment time. I thought this was very professional of him and really appreciated the attention that was being given to me.The big day finally arrived and we met Owen and David Tucker who was going to assist Owen. We test drove the vehicle and both my wife and I were very impressed with the truck and Owens eagerness to help us get the deal we wanted. However, the negotiations hit a snag very quickly and I informed Owen and David that we were so far apart we could never reach a deal and my wife and I should leave and not waste their time. Both David and Owen were very sincere in their efforts to get this truck and convinced us to stay and negotiate. We did and an agreement was reached.There has been some extenuating circumstances with finalizing the changing of the fifth wheel hitch and getting the radio navigation system fixed. During the time involved Owen has been in constant contact updating us on how their efforts to get this all resolve were going. He has been so considerate that we have not felt like they forgot us. We have enjoyed meeting both of these salesman and feel they are both very professional and that they have gone the extra mile for us. This has been an enjoyable experience and we love our truck and are so glad they convinced us to stay and negotiate further. We will always recommend Palm Bay Ford and especially Owen Mullings and David Tucker.

JRealla

31 de ene. de 2014

I came into Palm Bay Ford in hopes of finding a new vehicle. I have always owned certified pre-used cars and was not sure of what I was getting myself into. O'shawn not only gave me a thorough run-down of all the advantages of having a brand new vehicle, but wiped away all the nerves I had about it! He seemed to be knowledgable about every single car I had a question for. As I waited for all the paperwork O'shawn made sure I felt right at home, I felt like we were old college buddies! Thanks to O'shawn for the wonderful service! He'll be seeing me again soon with my friends who are interested in buying from him!!

lacy1981

31 de ene. de 2014

Dealership was great, great cars (love fords)! Braeden showed me around and we looked at all the cars i felt like he knew a whole lot and wasn't just being a salesman about everything. He included his opinions on the cars which really helped me make my decision on the car i got. Overall a good experience.

Ibuyford

30 de ene. de 2014

Owen made it very easy to make a sound decision. He was informative and friendly without being pushy. I would definitely recommend friends and family to this dealership.

tcolonx3

30 de ene. de 2014

I came to Palm Bay Ford in hopes to find a new car that would best suit me. Oshawn was eager to show me around and he also talked to me about a variety of cars as he listed a plethora of details about the cars as well. I was confident that with his help I would be able to come to a final decision and I did; I decided on a Ford Focus. Oshawn made me feel very comfortable and he also gave me a great deal! I would recommend anyone who plans on going to this dealership to ask for Oshawn, great people's person!

SimoneS08

30 de ene. de 2014

I came in to Palm Bay Ford for a simple car service and O'Shawn was extremely helpful! As I was waiting for my car, he asked me if I thought about upgrading my Focus to something bigger and better, since I have a family of 5. We walked around the lot and looked at different vehicles for awhile. O'Shawn was very patient and had a lot of knowledge about the cars he presented. I did not get the vehicle that day, but I came back 2 weeks later and now I am a proud owner of a Ford Explorer thanks to O'Shawn. Extremely great salesman!

turetskaya

30 de ene. de 2014

O'shawn is a very respectful young gentleman that helped me purchase a brand new car, with his knowledge and superior advice I truly adore my brand new ford. He offered me the best quality service ,He knew every speck About the car and made sure it fit up to my standards and most of all he got me a great deal.

CarCritic00

30 de ene. de 2014

To start your employee O'shawn has given me the best customer service i've ever received. Usually when i'm at the dealer I'm skeptical about trusting the salesman, believing they're trying to get me out of my money. He made me feel like i was making the perfect decision. He showed showed me plenty of vehicles in my price range which made me feel like he really cared about how i felt and wasn't trying to gain any commission. I referred my colleagues to him and they still thank me to this day. Thank You O'shawn for your hard work and effort, i know working with me wasn't easy but your help me find the right car.....God bless!

Sky326

30 de ene. de 2014

My experience with ford dealership was very pleasant. O'shawn was very helpful and quite charming. Although I couldn't decide on a vehicle, I do plan on returning and requesting the same helpful gentleman.

pschenken

30 de ene. de 2014

willing to work with me, we had previously looked elsewhere with no satisfaction. The options were fair but the finance explanations and assumptions of title and registration were a frustration. Overall a surprisingly good experience.I am having another vehicle serviced there now.

nysunshine321

30 de ene. de 2014

I have always been a loyal Ford buyer, so when I came to Palm Bay Ford I was very pleased with the approach my salesman had on my family and I. O'shawn Gordon was such a big help when it came to finding the perfect fit vehicle for my family. I was so pleased and appreciated by his work efforts and everything he did to accommodate us. It reminded me of why I like to purchase vehicles from Ford. O'shawn really made me feel comfortable and excited about my purchase.

kenbeau2007

30 de ene. de 2014

I am a loyal Ford Customer and have been for many years. I purchase a new F150 every year and purchased a new Focus for my daughter when she started college. I live in Merritt Island and drive past two other Ford dealers between my home town and Palm Bay Ford. I like the no nonsense and straight forward way they do business. The experience is world class from the purchase negotiations, the finance office and service department. I like the fact that there is a loaner vehicle for extended service periods. While I love my recently purchased new F150 I am very much looking forward to purchasing the new 2015. If youre in the Market for a new Ford I recommend seeing the fine folks at Palm Bay Ford.

guslovett

29 de ene. de 2014

Both Tracie and Richard were very professional, they both knew the inventorty and helped to identify my needs quickly. Brian Snow the GSM and Micheal in the business office were great to work with. I was made to feel very comfortable through the buying process. No pressure no worries. Good Job!!

patsfan46

28 de ene. de 2014

I found the salesman Peter to be very knowledgeable and informative when asked questions about different vehicles not as pushy as some salesmen I've dealt with in the past,I would not hesitate to send a friend to see Peter

Str8bad13

27 de ene. de 2014

Dave Tucker was very professional throughout our visit to Palm Bay Ford. He answered all of our questions and helped us to find the perfect vehicle for us at a great price. Will definitely come see him for our next vehicle.

mtuthill

27 de ene. de 2014

I was extremely pleased with the professional, friendly and caring service received from John Prapotnik, he provided a lot of information clear concise,went above and beyond, and made me feel very cared for. He also provided a lifetime of car washes. Landon Sanders got me initialy very excited about the Mustang I leased, and was always ready to do anything needed.I will get all my maintenance services done at this dealership and feel I can speak with John or Landon and they will do whatever is needed to further assist me if needed!!!! Wonderful customer service.

dakaco1

27 de ene. de 2014

overall our buying experience was very good the salesman Peter was not pushy at all just informative enough & then let the car sell itself which was nice. We had a monthly payment to stay within & the 1st car we couldn't get there then he showed us another car that was in our budget & we drove it home.

blackmagnumlady

27 de ene. de 2014

My experience with buying cars has never really been easy. But coming to palm bay ford and haveing David Tucker as my sales man has change all of that. David Was very courteous and helpful and help me find just the right car to drive home in. Thank you again David Tucker for all that you do for your dealership and the people like me that come in to find cars.

nykolai

27 de ene. de 2014

Palm Bay Ford and Dave Tucker were great. Drove 2 1/2 hours across the state to make purchase, service and pricing worth the drive.

Mamouthmk2

27 de ene. de 2014

Boston did a great job taking care of me and my family. Thank you for the good experience and friendly staff. I will for sure go there for my next purchase.-Mac

wilberdog

26 de ene. de 2014

WHEN GOING TO PALM BAY FORD IT IS ALWAYS A GREAT EXPERIENCE . I WOULDNT GO ANY WHERE ELSE.. I HAVE SPOKEN WITH MATTHEW TURNMEYER AND HE IS A VERY KNOWLEDGEABLE AND FOLLOWS UP ON HIS CUSTOMERS EVERY NEED .. ONE OF THE BESTSALES PERSONS I HAVE EVER DEALT WITH.. WOULD RECOMEND HIM TO OTHERS TO BUYA VEHICLE IN THE FUTURE ! :o)

Cornerbck5

26 de ene. de 2014

Peter was very professional and was very informative on all my questions that were asked. I will highly recommend Peter to all my friends and family

Villv044

25 de ene. de 2014

Great customer service. Matt treated me like a friend and not like he was just trying to sell any car. Very respectful and knowledgable service

bobmarlenis

25 de ene. de 2014

Great service from the minute you pull into the dealership until you pick up your car. Outstanding support from sales rep and a great deal.

pefchf54

25 de ene. de 2014

I found the dealship very clean as well as there cars and trucks. The buying of a new truck was smooth and very professional but friendly at the sametime. The overall process was enjoyable and would / will buy from Palm Bay Ford and Patrick sometime in the furture. Great Job!

darla532

25 de ene. de 2014

I was very pleased with the service I received when I visited Your dealership I would highly recommend it to all My friends . And Patrick Flannery was Great.Very Good salesmen. awesome Guy. Thank You Darla Kopcsos

tamajo

24 de ene. de 2014

As a single woman with little knowledge about cars, and having worked at another less-than-honest dealership many years I am rather skeptical about car dealerships in general. It was so nice to be able to deal with someone like Dave Tucker, and the rest of the people at Palm Bay Ford, whom I could trust. Not only did they make the car buying relatively easy, but they are great at following up. Both Dave and the assistant manager, Troy, called me afterward to make sure I was happy with the car and told me about services such as free car washes for my car and an incentive to refer other customers to Palm Bay Ford. I am very happy I bought my car there and am happy to refer other people there as well. As a matter of fact, I did refer a friend to Dave, and she bought a car she is happy with as well.

amanda.spencer!!

24 de ene. de 2014

Boston is by far the best salesman,he found me the perfect car for a great price and he wasnt pushy.i wasnt expecting to get an infiniti at a ford dealership but im glad I went there and I love my car. I would definitely recommend palm bay ford to anyone and I will definitely go back for future vehicles. Thanks Boston!!!

15Mustang50

24 de ene. de 2014

The two best new car purchases I've ever made were from Matt. He's extremely knowledgeable and, in particular, very conscientious of and responsive to the needs of his customers.

marilyl

24 de ene. de 2014

After trying other dealers in the area and being disappointed with service, we were fortunate to find Palm Bay Ford and the salespeople, Landon Somner and Jim House - They were great - patient and very professional - we were very happy with our purchase, the dealer and the salesreps

na24738

24 de ene. de 2014

Sales person was very attentive, listened to our requirements and suggested vehicles that matched our needs. Dealership was clean, well organized and appeared truly interested in our satisfaction. Would highly recommend dealership and our sales person.

1djbdub

24 de ene. de 2014

I originally spoke with Eric Freschette the Manager at Palm Bay Ford. He connected me with Jimmy House and Peter Longhi. They helped me find my PERFECT used F150 SuperCrew. Great experience with Eric, Jimmy and Peter. Highly recommend Palm Bay Ford to anyone looking for new or used. They were all friendly, eager to help and no pressure or hard sales. I have owned several cars in my life and this was the easiest and best purchase experience I have had. When the wife is due for a new ride, Palm Bay will be my first call!Ben Smith

JordanaWatts

24 de ene. de 2014

Lacey was great! She was professional and very helpful. She knows her job and seems to enjoy working there. I think she is an asset and would go through her again.

megnull89

24 de ene. de 2014

My experience at PB Ford has been nothing short of amazing. Landon Sanders, the sales team, and the financial team have made the dreaded car-buying process quick and simple for me. Everyone I worked with at PB Ford was eager to listen to me and more than happy to help me. They bent over backwards trying to help me find the perfect car at the rate I could afford. When I finally found the car I loved, they had me driving away with it in less than two hours. I have already referred several friends and family members to PB Ford and will continue to do so. The customer service, quality of work, and friendliness at this dealership is impeccable and I am 100% satisfied with my overall experience.

kaylavenable3

24 de ene. de 2014

I went to Palm Bay ford to get a new car. And David Tucker was extremely helpful. He was friendly answered all my questions and was there for me every step of the way with purchasing.

simbacat

24 de ene. de 2014

I hate going to car dealerships! Like most people, I feel like I am not getting a good deal and I am being bullied, however it was the opposite at my recent visit to Palm Bay Ford! I feel confident that I got a good deal, the staff was very friendly and not over bearing, and I feel as though the prices negotiated were very reasonable. Five stars for Palm Bay Ford !!

Bstevens321

24 de ene. de 2014

I had a very great experience with this dealership ! Lacey was a pleasure to work with and I will definitely be returning to this dealership in the future.

Lisakins05

24 de ene. de 2014

Great customer service! Keep up the good work! He put my mind right at ease. He was very knowledgable and extremely friendly! Will recommend to friends!

olsdo

8 de ene. de 2014

Are experience from start to finish was very pleasant and everyone was extremely courteous. We liked being able to work with a company that was very professional.

verhagen

6 de ene. de 2014

I will never ever purchase another vehicle from this dealership. Beware they will misrepresent fees and charges to you. If you know whats good for you RUN don't walk away from this dealership, buy a vehicle from any dealership but this one. Call me at 708-767-7743 and I will go into details.

sbell52859

31 de dic. de 2013

worked very hard to get me into the truck of my choice for a price I could accept ...Micky is a sales rep I will always look for

chieffluffydog

22 de nov. de 2013

The salesperson was very courteous and knowledgeable.He answered all of my questions and was very friendly.Price negotiations went smoothly and I was well satisfied.

jdemille

6 de nov. de 2013

Steve and Charlie were the best salespeople (Team) I have worked with in my 30 years of buying and trading cars.The rest of the team there were great too, and, I would go back there in a heartbeat!

Judie D.

6 de nov. de 2013

My husband and I have bought many cars in Brevard County. Most of our car buying experiences have been frustrating and I have found most salesmen very condescending. Despite our unique issues, trying to trade one vehicle in for two without spending more money, our experience with Steve and Charlie (Sales team) was exceptional. No high pressure. They really listened to what our needs were and worked hard to get us where we needed to be. It did take almost all day, but that was because of our circumstances. When noon rolled around they bought us lunch (Charlie took us out while Steve stayed behind to work on the deal) which helped pass the time and was considerate as I was beginning to fade. LOL So, yes, not only would I recommend Palm Bay For, but I would say ask for Steve and Charlie--tell them Judie sent you!

steinjames4

2 de nov. de 2013

I really appreciate the personalized service. I was greeted as soon as I entered and steve listened and worked with me to find me the best vehicle within my budget .Thank you palm bay ford.

motorhub92

25 de oct. de 2013

Tracey was very knowledgeable bought a new focus hatchback and the gas mileage is better than the sticker rating.Tracey had us out of there in less than 2 hrs. she even "synched" our cell phones to the on board Microsoft computer in about 30 seconds.i would highly recommend Tracey and Palm Bay Ford if you want a pleasant experience good price and knowledgeable sales person .

Leegard

19 de oct. de 2013

I recently visited Palm Bay Ford looking for a new SUV. I had a specific monthly amount in mind that I wanted to spend. Unfortunately, the car I wanted was outside the amount I budgeted. I considered purchasing it anyway although I knew it would eat into the cushion my husband and built into our budget. The guys at Palm Bay Ford were really sensitive to our needs. Instead of acting like your stereotypical car dealers they consulted us on alternatives with no pressure!! Not only that, they gave us a great deal on a certified pre-owned Escape, below what we budgeted. Thanks to Jim, Steve, Charlie and Michael in finance for all their help and patience. Eric, the manager even helped to make the deal just right for us. Thanks guys!! Best auto purchase ever!!!Thanks again,Lisa Wellington

SusanJursik

17 de oct. de 2013

Our family experienced a horrible loss when our beloved Expedition was involved in an accident. Our truck was a complete loss. We were recommended to Palm Bay Ford to look for a new family member. To our surprise a gently used Expedition much like the one we lost was waiting for us to take it home.Our salesperson Matthew was very patient and kind with regards to meeting our needs and understanding our loss. We are a die hard Ford family and we care for our vehicles like they are family members. The entire staff worked to get us the best deal so we may afford another wonderful Ford product since this was and unexpected purchase. The personnel in the parts department went above and beyond to make sure we had all that we needed to begin our new adventure on the road! They were very understanding, patient and kind. The service department was attentive and organized in regards to the vehicle being ready to go home and need to add that Palm Bay Ford has one of the cleanest service departments I have ever seen!We started the day with a sense of loss and left with a smile. Thank you Palm Bay Ford for taking a negative and making it a positive!The Jursik Herd

amylhibbard

17 de oct. de 2013

This was by far the bet experience I have had when buying a new car. There was no pressure from Richard whatsoever. He was knowledgeable, friendly, and went out of his way to ensure I was satisfied with my purchase. I will, without a doubt, be purchasing m next Ford from Richard.

Islandjuliet01

17 de oct. de 2013

Rich took a lot of time to explain all of the benefits of purchasing a certified used car from ford. I am extremely happy with the customer service and will definitely be returning to purchase another ford in the future.

dbjohnson0001

11 de oct. de 2013

Kudos to Palm Bay Ford. This is the first time in 40 years that We have enjoyed buying a vehicle. I started my search with an e-mail of enquiry to Palm Bay Ford and within an hour Steve had responded with what he had in stock in great detail. Steve's response was that I could be assured no sales pressure would occur and that they would give us the best price anywhere. After a couple of e-mails I called Steve for more specific details on the F150's 4 X 4. I old Steve that I preferred to correspond via E-mail and he was great. In the meantime we had visited Toyota and Chevrolet local dealers doing test drives and having my vehicle appraised, pressured to make a deal on the spot with absurd trade in offered. Their vehicles were ok but offered few incentives.We finally made an appointment with Steve (which I had to postpone twice for personal reasons) and went to Palm Bay Ford with my eldest son. Steve treated us with sincerity, professionalism and overall F150 knowledge. Steve introduced us to his sales partner Charlie Esterline. Charlie is a walking F150 knowledge book. Charlie demonstrated the same dedicated focus with us. Unlike previous dealer experience when looking to buy a vehicle, these guys exerted no pressure at all. I explained that I was not going to buy on the spot and needed to compare the ride, features, incentives and trade in value to the other dealers we had visited. These guys are the real thing, they walk the talk and are the A+++ Team. After spending almost 2 hours with them and test driving a number of trucks they were still focused on our every requirement rather than giving us the bums rush and looking for their next sale. We told them we had some analysis and comparisons to make, including an e-mail offer from ford in mid state. Steve and Charlie treated us like old friends and truly made us feel that way. A few days later, a few phone calls for additional information and more e-mails, I made an appointment to bring my wife in for a look see and a test drive. These guys are the most responsive, personable and professional salesmen we have ever known.Again, when we arrived I told them that this was just to show my wife the vehicle and they were great. We had discussed bottom line price including many options throughout all discussions and they were receptive when I told them I had information from consumer reports and a written quote from another ford dealer. Again, they were receptive, courteous and thoroughly professional. Steve and Charlie reviewed the data I provided in a very positive manner and assured me that they wanted our business and would do their best to win it. There was no back and forth with the sales manager playing nickel and dime negotiations, rather Steve made only one trip to his sales manager and came back with an exceptional deal ...........which we could not pass up. Thanks Palm Bay Ford, our whole family looks forward to dealing with you for a lifetime. Special thanks to Steve and Charlie, the A+++ Team

Nicole

9 de oct. de 2013

After shopping around and visiting different dealerships in town, walking into Palm Bay Ford was a refreshing experience. As a woman, I felt I was treated differently than at other dealerships; for one thing, nobody kept asking if I wanted to come back with my husband to buy the car. I was able to engage in fair negotiation and I ended up buying a car that I really loved and that fit my budget. Customer service was excellent both from my salesman and the management team. I would definitely recommend this dealership if you're looking for a different buying experience.

piubella2001

7 de oct. de 2013

Great experience with this dealer. I highly recommend! Very knowlegeable/ pleasant sales and financing staff, it feels like they really care. Smoth transaction! Thank you!

mycaptainchris

10 de sep. de 2013

Wow, what a very patient and friendly salesman. We took months to decide what to do and Charlie was very helpful as was the manager. They actually let us do two extended test drives which ultimately saved us from buying a car that was not suitable and thus secured them a sale. We ended up buying a Ford Flex SEL titanium, a great car although I wish we'd gone for the ecoboost!!!!

branvel3

28 de ago. de 2013

After trading in my vehicle and purchasing a used truck I was temp happy as we were told by the finance dept that we were approved and to enjoy our new truck.. the next week I called about my trade in as it was not paid off yet and was told not to worry it takes time.. 1 month later we were told oops loan fell thru and come get your trade in. now I was behind 1 month behind on the payment and my stereo had been stolen out of my jeep. Can u believe this??? and still 2 months later this has not been fixed. not to mention we found out we had a loan approval for less money and the dealer didn't even offer an alt vehicle purchase option. I will not recommend this dealer to anyone ever...I am beyond disgusted about my experience here.

stacey

15 de jul. de 2013

I bought a 2012 ford focus. I drove it for 2 days. I didn't like it. I took it back and the sales team worked with me to buy a 2012 Elantra. Tracie and Mike are wonderful salespersons. The finance guy (Mike) was awesome too!! My experience at buying a new car at Palm Bay Ford was excellant!

mrfrazier1001

3 de jul. de 2013

My husband and I noticed (after we bought our car) that the back seat under the rear window had holes. We thought we would have to patch it, but first we would see if it was covered under our bumper to bumper warranty that was ready to expire. There was no questions asked, the part was ordered, when the part came in we made an appointment and they even took me home. I was so impressed, so was my husband. Thank you Palm Bay Ford....WE WILL BE RETURNING CUSTOMERS AND I WOULD MOST DEFINITELY recommend you.

toddburnap

27 de jun. de 2013

I have NEVER had such a smooth, friendly, and wonderful experience as I did last Sunday when I purchased my 2014 Ford Escape. I was so upside down on my trade-in (over $8,000.00!) and needed to downsize, and the Salesman, General Manager, and Finance Manager took a personal interest in making sure I could work out my finances, especially now that I'm a retired disabled veteran (when other dealerships told me they couldn't work it out how I needed it to). I was even able to work with the same salesman as my main finance representative (Justin) making the whole process seem like a small-town dealership while having the flexibility of a large one. I'd recommend this dealership and my sales person to EVERYONE! I've bought and sold at least 15 cars and as long as I stay in a Ford, I'll always go back here.

ToddBurnap

27 de jun. de 2013

I have NEVER had such a smooth, friendly, and wonderful experience as I did last Sunday when I purchased my 2014 Ford Escape. I was so upside down on my trade-in (over $8,000.00!) and needed to downsize, and the Salesman, General Manager, and Finance Manager took a personal interest in making sure I could work out my finances, especially now that I'm a retired disabled veteran (when other dealerships told me they couldn't work it out how I needed it to). I was even able to work with the same salesman as my main finance representative (Justin) making the whole process seem like a small-town dealership while having the flexibility of a large one. I'd recommend this dealership and my sales person to EVERYONE! I've bought and sold at least 15 cars and as long as I stay in a Ford, I'll always go back here.

rataman

1 de jun. de 2013

Out of the numerous dealerships I have been too in the last few years, this was the most friendly and helpful. Great team and great price.

lindzer

29 de may. de 2013

I went to palmbay ford 2 weeks ago to find a used new vehicle because my old Nissan altima was not safe for my family and I was upside down and needed too much to fix. my credit was not to great at time had no money down only my trade in in which i was upside down. JP said he would try to find a vehicle to help me he wanted to help! He called 3-4xs a week and finally found me what i was looking for and was able to help me like he promised. i was so happy! I was there 5 hours with 2 small children and i could not of asked for any better place or people to work with! While filing papers JP even took my children to playroom because they were getting in patient and took them for a walk and got them balloons. they have given me gas and taken care of me more than i could ask for! Mike the finance guy is a professional respectful and will do what ever he can kind of guy! Truly impressed by these people and would recommend anyone to go see JP and Mike!!!!!!!! When we walk in they know me and my children by name and its been our 2nd home for weeks now! THANK YOU FOR ALL YOUR HELP AND ALL YOU HAVE DONE FOR MYSELF AND FAMILY! MAY GOD BLESS YOU!

15Mustang50

8 de may. de 2013

Repeat customer. 8 cars purchased since 2006. Another outstanding deal. Promptly located/delivered the exact vehicle we wanted. Service Department Shawn Senior and Junior provided superb customer care.

quigley6

6 de may. de 2013

I originally visited Palm Bay Ford to test drive a 2013 Focus SE. Justin Jarek didn't mind at all that I wasn't ready to buy that day. He was friendly, helpful, informative, and never pressured me at all. During the test drive, I mentioned that I was also looking at a Honda Civic Si. Once we returned to the dealership, Justin offered to take me out in a Ford Focus ST, the competitor to the Civic Si, just so that I could compare apples to apples. Justin called me a few times over the next couple of weeks, just to check in, see how my car shopping was going, and see if he could offer any help. When I eventually returned to buy the ST, Justin knew I was fully aware of the options on the vehicle, and didn't try to up-sell me once I'd made a decision. Negotiating was simple - the price of the vehicle was set by X-plan, and we were able to come to a win-win agreement on my trade in without a lot of back and forth with the sales manager. Tony Saracco in the finance office was excellent to work with. He was quick, efficient, friendly, and fully open about everything I was signing. He didn't try to pressure me into buying a bunch of stuff I didn't need. He simply offered me Ford's ESP, gave me a pamphlet to take home while I waited for my car to arrive, and let me decide entirely on my own whether or not I wanted it. When the car arrived, it was exactly as promised, and the final paperwork was done in a flash. During my entire experience with Palm Bay Ford, I was treated with respect, honesty, integrity, and fairness. Even though it isn't the closest Ford dealership to me, I will be returning whenever my vehicle needs service, and I'll be paying them a visit in a couple of years when my wife's car needs replacing.

tpats

1 de may. de 2013

My daughter had made a purchase on a used 2011 Ford Fiesta from Palm Bay Ford....they had allowed her to drive off the lot with a small deposit. Well over a week later, they called her back and told her she either needed another $1200 or they want the car back because she had no credit.....I am in disbelief that the credit report wasn't done, before she drove off the lot! Now she is without a vehicle!!! Never have I ever heard of a dealership doing this to someone! This should be illegal! Between the stress Ford of Palm Bay has caused, and now she has no vehicle to get to and from work!!! THIS IS UNACCEPTABLE!!

mommabeme

2 de abr. de 2013

liars, conartist, warranty doesn't cover anything, want to rip you off with warranty. service department not helpful. always trying to get more money out of your pocket, into theirs.

pamelardooley

13 de mar. de 2013

After months of research trying to find a decent vehicle under 100,000 miles that we could afford I reached out to Palm Bay Ford and took advantage of the $25 WalMart gift card offer and sent in my request. I soon heard from Rob Hardy who clued me in on the tent sale taking place last weekend. My husband and I decided to make the drive up from Ft Pierce and found 2 vehicles to our liking but only one was in our price range...or so we thought. Rob was able to get the price down far enough for us to get into this beautiful Ford Explorer Eddie Bauer! This is by far, much more vehicle thatn we thought we would be able to get into on our limited budget. Thank you Rob for handling our purchase so quickly and with much courtesy! We arrived at the tent sale at 12:30 and drove away with our Explorer at 4pm!! Thank you to the finance department for NOT harrassing us into purchasing more extra's than we could afford and for the pen that writes great! I would recommend Palm Bay Ford to anyone looking for a new or used vehicle!

dennis.burke.167

21 de ene. de 2013

I WOULD LIKE TO KNOW WHY I BOUGHT A 2005 F-150 FROM PALM BAY FORD THEY TOLD KELLY FORD WILL FIX MY PROBLEMS CALL OR E-MAIL ME I WILL TELL HOW THEY ARE RIPPING PEOPLE OFF ON A WARRANTY ISSUE ON FUEL EJECTORS THAT IS ''FREE'' COVERED FOR 11YRS. OR 120.000 MILES U COULD GET YOUR MONEY BACK 321-288-1372 OR uga3atlive.com

johnsonjames03

17 de ene. de 2013

I found a 2013 Fusion Hybrid SE on their website and decided to give them a call to work out the details. I am eligible to get the X Plan pricing because of a friend who works at Ford. When I called I was directed to Tracie, who worked on getting me the numbers. The price for the car was fair (can't be negotiated, set by Ford) and I had no issues with it. I had asked Tracie if she could give me a ball park estimate for my trade, because I didn't want to drive 1.5 hrs if we couldn't agree on a price for the trade. She came back with very low numbers & I said I would get some other quotes for the trade and she said she would get back to me. I then recieved a call from a sales agent named Chris. He left a voicemail to call him back. I called him back and he informed me that Tracie had become swamped and he would take over for her. I was told he had all the information, but then proceeded to ask me everything I had already told Tracie. He told me that he would work on a quote, but because I was getting the X-Plan my trade would be less then normal because they needed to make money off the deal and with X Plan they don't make anything. (Waiting to hear back from Ford Motor Corp in regards to his statement) He said he would work on a quote for the trade and call me back. I got a call while in a meeting and was not able to answer when he called back (assuming it was him, the caller never left a voicemail). When I called back to speak with him, the receptionist said he was just walking into his office and would transfer me. He never picked up and I the recepitonist picked back up and said she would take my information. During that time Chris could be heard in the background right next to the receptionist. Chris never called me back. The next day I get a call from Tracie, who explains that an employee walked out and she was picking up the pieces for him. And that's why she had Chris take over for her. I explained what had happened and that I wouldn't do business with them. She apologized. I keep trying to figure this out:If a person gets X Plan pricing of 30k for a car, which is as savings of 2K off the MSRP, and then the dealer lowers the trade-in cars value by 2k, wouldn't you lose the savings of using the X Plan?

cannroach

16 de ene. de 2013

Saleman was extremely knowledgable of the Escape. Very patient with our questions, eager to help. No sales pressure.....was the best car buying experience we have ever experienced. Thanks Palm Bay Ford and Tony Snow!

kongjr

11 de ene. de 2013

Dave was one of the best and patient salesmen I have worked with in my twenty years of buying vehicles. Jos patience is what made me done back in.

aquila

29 de dic. de 2012

The Sales consultant was well informed about the Escape we purchased and very helpful in getting us a great deal on the car. We are very happy with our new vechicle.

dollym68

13 de dic. de 2012

Excellent services , friendly and good people. Yo hablo no hablo ingles y me encanto porque tienen personas bilingues profesionales, me ayudaron muchisimo. Me respondieron a todas mis preguntas. Excelente servicio y lo recomiendo.

bear2

9 de dic. de 2012

purchased a 2012 ford focus from morgan such a great sales consultant.was with me from start to finish,answered any questions i asked very knowledgeable.i would definitely buy at palm bay ford again thank you.

BillRebola

7 de nov. de 2012

Excellent sales department. Purchased a 2013 Mustang w/Pony Package and 2012 F150 Harley Edition. Totally satisfied with both vehicles. Purchased both within about three weeks of each other. We were treated great in both sales instances. Our salesman Landon Sanders and Tony Saracco in finance were very respectful of our needs and understood what we were looking for when we purchased our Mustang. Both Morgan and Landon were awesome when we purchased our F150 as well as Tony. They all did everything possible to make our buying experience a great one. Would definitly recommend this dealer and its sales staff to anyone looking for a new vehicle.

superglide95john

6 de nov. de 2012

I actually enjoyed my experience at Palm Bay Ford. Troy Snow was very helpful & knowledgeable, & it was a pleasure working w/ him. I would definitely recommend the dealership & would hope to deal w/ Troy again.

leeanntownsend

4 de oct. de 2012

I would like to give a shout out to Palm Bay Ford. Thanks to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and turbo had to be replaced... Our truck broke down while we were working out of town....Steven in the service department was AWESOME in keeping us updated and making sure our truck was serviced in a timely manner and was completed when promised! Thank you also to the great diesel mechanics who worked so hard too. They are 3 hours away from us but we had trust in them and they came through! I highly recommend this dealership and the service department. So go see Kyle in sales for your Ford purchase and trust the service department! Although we did not purchase our truck from Palm Bay, we WILL for our next one!!!! You guys ROCK!!!!LeeAnn TownsendStarke, FL

Wafisherpalm

1 de oct. de 2012

Very friendlySales and service excellent staff to do business with.troy snow is buy far the best sales person we have dealt with!!Bill fisherPalm Bay fl

chris.knaks

26 de sep. de 2012

I came in to talk about purchasing a new car. They have a 25 dollar Walmart Special that apparently they knew nothing about. I left my information, however, no one got back to me. Apparently they don't think women can buy cars.

john.laplante.94

17 de sep. de 2012

I would first like to Thank Jim House the used car sales Manager for making my car buying experience a pleasure. I will tell all my friends how great Palm Bay Ford is just because of him and all of his staff. What a great place to buy a car. I only went into the Dealership to look at new and used cars for my wife and I left there with a awesome low miles 2009 Mustang Convertible. Thank You Jim House and all Palm Bay Fords staff for helping me buy this car for my wifes 40th Birthday present she really really loves this car.

E. Mullins

15 de sep. de 2012

The staff and my sales person Mickey was very professional and honest. I saw this vehicle 2008 BMW 750 LI on CARS.com and I inquired about it and applied on line and got a quick response from the dealership and they told me to come in and bring in the necessary paper work they requested. We arrive at the dealership at 6:00pm and by 8:30pm we were driving back home to OCOEE, FLORIDA in our 2008 BMW 750 LI. GREAT JOB...PALM BAY FORD.

chris.hurley.98837

13 de sep. de 2012

I had a great experience during the lease of my 2 new 2013 Ford Focus. My salesman was very attentive and helped us through the searching portion, as we started out looking at the Focus, Escape, and Edge. After we narrowed it down to a pair of Focus, he helped us with picking out the two that were equipped the way we wanted them and in the colors we wanted.The sales manager was great as well, working to find the right vehicles even if at another dealership (we ended up taking a pair that were in stock but didn't start out looking that way).The finance manager was also great, and moved us through his office very quickly while still presenting us with all of our options.All in all, a great experience and the new ownership and management is a huge improvement over the prior owners.

HAPPY OWNER

7 de sep. de 2012

I BOUGHT A VEHICLE AT PALM BAY FORD AND IT WAS A GREAT EXPERIENCE NO HASSLE. CAME TO GET MY FIRST FREE OIL CHANGE AND THERE SERVICE DEPT IS CLEAN AND SO FRIENDLY.

SEXYLOLITA

6 de sep. de 2012

GREAT CUSTOMER SERVICE GREAT SERVICE DEPT QUICK AND EASY. FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETELY SATISFIED

reta.heob

1 de sep. de 2012

In my work we often say, "people may for get what you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experiences with you.About two weeks ago, on a Friday, I took my 2010 Ford Fusion to the dealership. The right tire was losing air and I had a problem with the passenger side mirror from a small impact with a trash can.This young man, who appeared too young to know anything, named Shawn, worked with me on my tire. First he told me the tire had to be replaced, then he came back and told me that the tire was not in stock but he would have it by Monday, and that the price would be about 20.00 less than the original quote. In addition, he was getting the paint code for my mirror and would have to order it, but if we did that work on a Monday or Tuesday, the paint guy would be there and everything could be done at once. He would have the current tire put back on my car. "How long will that take?" "45 MIN", "Gee, I have already been here an hour and I have a very busy day,,," , " I'll try to get it out in 30 min.".When Shawn returned, it was less than 30 min, and he said your car is ready and running with the door open for you. (You're kidding, right?)Well, he held the door of the customer lounge for me, and there was a person holding every door through the bay, my car door WAS OPEN, ENGINE RUNNING and AIR ON!!!!! WOW! How did that make me feel? Like little Orphan Annie when she went to the movies and all the ushers smiled and waved her through!! And yes, I have shared this experience with my friends and and colleagues!In addition, Shawn WAS knowledgeable, extremely polite, and he moved with a sense of MY urgency. I watched him hustle into the waiting area to talk to me, not lumber in , visiting with co workers along the way, and yesterday, he sprinted across the bay to check if my car was finished. What a great SERVICE PERSON you have. My hat is off to you!

harmon1029

12 de ago. de 2012

We wanted to purchase an SUV that could be towed behind our motorhome. We stopped about 45 minutes before closing and Tracie Fonte, Don and Mike stayed almost two hours past closing to help us with a deal. Tracie found that we had rebates and credits and an employee ford plan and Don worked out an acceptable trade solution for our 2011 Mustang. Tracie was extremely knowledgeable about the vehicle which impressed my husband who has been an auto parts store manager for 35 years. Once decided on a vehicle, (a new 2012, Tracie had to find it in the state of Florida in the color we wanted which was no easy task. We preliminarily agreed on a deal and they kept our Mustang and gave us a brand new 2012 Escape loaner to drive until she found the V6 model in the color and with the features we wanted. She hit a few road blocks along the way but persevered. She did not find us the color we originally requested, but assured us she would find us one we would like. She actually found us a steel blue that we never would have requested but because she listened to us, she was confident we would like it and we love it. The finance team with Tony and Mike was the smoothest deal we ever went through. Everyone we dealt with made us feel like we were their only customer for four days until we picked up our new vehicle. I would highly recommend this dealership and Tracie in sales and will be writing a letter to the General Manager with kudos for everyone.

dbrickner

25 de jul. de 2012

I went to PALM BAY FORD on June 13, 2012 because my F150 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was going to be $200 for labor and $75 for the part! Seemed high but i needed it done. I picked up the vehicle the next day which seemed to run the same as before. A few weeks later I was out of town with the truck on a saturday when it began running really rough. I got it checked at a local shop who informed me that the computer codes show #2 and #8 cylinder on engine was misfiring. He reccomending replacing the coils but it was 5pm on saturday and they were closing. I was in Sarasota FL, 180 miles from home! I got new coils the next sunday from Auto Zone, and changed #1 and #8 and found out #8 was badly cracked and not even bolted on!. I feel they misdiagnosed the problem, should have reccomended changing the broken #8, overcharged me for labor, (It took me 10 min to change them) and installed a defective part. I went to the service/parts director, Mr Shawn Grezaffi with my concerns. He offered to do more work on my truck, but I am not comfortable with them working on my truck! It's running fine now no thanks to PALM BAY FORD. He gave me the run around about a refund for the labor and defective part. He said he would try to do it but its alot of paperwork. Funny how easy it was for them to take my $415.55 but how hard it is to get it back. Shawn promised to let me know of his intentions and has since never returned my call. BUYER BEWARE!! Dale BPalm Bay FL

Bayside Bandit

11 de jul. de 2012

I was shopping all over Central Florida for an F-150. Got the best deal emailed to me by my hometown dealer which was nice. Saved me a drive to Orlando or and of the big city dealers. When I got there they offered exactly what I was expecting my trade was worth, and all the staff that I dealt with was very friendly.

robrwil

9 de jul. de 2012

Every warranty issue I had they rejected. There is a loophole for everything. This dealership has no integrity. The new management should all be fired.

TBlake

13 de mar. de 2012

I arranged for a service appointment for 9:00 a.m. on Jan 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior to 9:00. I waited. At 10:00 the car was still parked on the back lot unlooked at. (Why did I bother getting an apppointment?) At about 10:15, I noticed it had been moved to just outside a service bay and the hood was up. About 10:20 or so I was advised that the compressor had a leak and would need to be replaced for about $1300. I said "thank-you but let be think about it". (The vehicle was several thousand miles out of warranty.)The next day I took the car to an independant shop that has a good reputation. It took them about 45 minutes of crawling around under the car and under the hood to find a coolant line with a hole it in. They said there was dye everywhere. The line was located behid the radiator and the hole was under a foil heat shield. They also found both coolant line dust covers missing. Actually, one was sitting on a ledge in front of the window so they reinstalled it for me. I returned to PB Ford to complain about the missing cover and was told they would order them.The next day I returned the car to the independant shop where they made and installed a line to replce the holed one and recharged the system. Total charge - $190. A few days later PB Ford got the missing dust cover and I installed it.Had I entrusted the repair to PB Ford, I'm certain I would have been out $1300 (perhaps a little less since I was a loyal customer). This is but one of several disappointing service visits at this dealership.

LBC2003

24 de feb. de 2012

Went to this dealership looking for a used car with good gas milage. We saw a 2008 Ford Focus, it was was priced at 12K.. when we sat down with the sales rep, Troy, told him what we wanted, he cam back tous and said that they can knock off 2K.. when we were in the finance dept, we explained to Ryan our situation, and HE AGREED on the sale. We Signed the paperwork and drove off the lot. Just recently we had saw an ad for this dealership for a newer model. I called and voice my option to the sales manger, JIM HOUSE. He stated to me that the vechicle was discounted down 800 dollars, and that we got what we need and "TO BE HAPPY FOR WHAT I GOT". Not only are we out the money we put down, I found out that this vechile should have been sold no more then 9K. We found out that if we went with a newer model we could have had a lower carpayment, and we would not need their GAP insurance or extended warrenty. By the way, we had to purchase these items to meet the requirments of the beank in order to get a good interest rate.. I will not refer anyone to this location. we are out of 5K because of this!!!

arikacullen

21 de feb. de 2012

Mr. Sanders listened carefully to our needs and presented us with several options for lease or purchase. He gave us the distance we needed when discussing things privately as a family, and never lost patience with my combative husband. :)

billb5446

26 de ene. de 2012

they were dishonest and extreamly rude and offensive. we agreed on a price only to have them change on the contract. would not work with us to resolve thw situation Was told by general manager Brian Snow that we were immoral. We did nothing to deserve that kind of abuse!!!!

trixiestreats

22 de dic. de 2011

i thought that mr. sanders was very professional, but not at all pushy like most sales people are; he was knowledgeable about all the vheicles we looked at and answered all of our questions; i would buy a car from him again

severett88

12 de sep. de 2011

My sales person Mickey Fields was outstanding. He was very friendly and I will recommend anyone buying a vehicle to purchase from him. This is the 3rd vehicle I have purchased from Palm Bay Ford and I must say that this was the best experience I have had in purchasing a vehicle from this dealership.

plumbill2

9 de sep. de 2011

I was considering 3 different vehicles. I shopped several places, and found Palm Bay Ford was able to get me into the vehicle I was looking for and at the price I wanted to pay. Great service from the sales person.

Tom Horn

28 de ago. de 2011

I was looking to trade in my F-150 Super cab for a Ford Explorer Sport Trac. They initially didn't have any in stock but received one in the day after my initial inquiry. Mickey called and when I got off work I dropped by to take a look. The entire sales experience was great and stress-free. There was little haggling to be done. I was thoroughly impressed by the staff of Palm Bay Ford. Though a little further out of my way than Kelly Ford, it is worth the extra drive. Thanks!

resommer

21 de ago. de 2011

I inquire of a vehicle I was looking for for a speacial purpopse, I went to the Kelly's dealer on u s 1, the rep was very good, contacted by Palm Bay, Ford dealer,robert, and a followup by Mickey, he is an excellent sales rep, he is a asset to For d dealer, and also followup after t he sale, to sure his customer is satisfied., he may not closed the deal, but he is one who iniate every thing.

FX2_11

19 de jul. de 2011

Michael Fields was instrumental on us purchasing the F150. He understood what we thought we were needing along with our requirements and came up with the correct match. He was very courtious, and what little he did not know about the product he found out quickly and informed us. I was glad to do business with a dealership with personnel like this young man. The truth is that the entire sales team was wonderful, both the New Car Manager and Finance Manager stayed well past 10:00 PM to help complete the required paperwork and move all of our personel gear over to a new vehicle.

lonerangerette16

14 de jul. de 2011

After deal we saw our car on computer for $18,492 but they jacked priceto 21,982. Said gave us 3,500 for our car. Bal.then 18,492. Mis advertisingand no way to treat customers. It is printed out. Copy here and we may checkabout this with higher up. Also, gave us one key to Ford Taurus that can beprogramed. Other key went to a Mercury. Found out when went to Mercury placefor help. This was done to us but we will make sure our friends and family know.Best or worst advertising is By Word of Mouth. I use to own my own business andwe went out of the way to please customers and be honest. We also went out of theway to be understanding. Haven't had the business for some time but it still is inVero. We hope good work, honest and polite people will continue to carry it's goodname forward. Employee's name may be spelled wrong.cc:files and ?

RPhenix

12 de jul. de 2011

We found a used Caddy that we were slightly interested in. Charles helped worked with us but actually sold us on a new Ford Escape. His product knowledge and his ability to listen to me the customer and realize my desire really was an SUV! With the rebates and warranty he quickly convinced both myself and my husband to take a look. We did and we drove home leaving a 2005 Mercedes for a 2011 Ford Escape! Loving the Escape and will be sharing our positive experience with Charles and Palm Bay Ford to all our friends and family! Renea & Paul Phenix

Deputy1604

10 de jun. de 2011

Working with Carlos made our new car purchase easy, very relaxing and pressure free. He answered all of our questions, and made our purchase very simple, especially in the hard economy we are dealing with. Carols even went the extra mile to do a dealer trade and locate the exact vehicle we were looking for due to the one we wanted wasn't on his lot. Thanks Carlos for all you did for us and making Palm Bay Ford our new home for all of our new purchase's in the future...

TAYLER

6 de jun. de 2011

BEST CAR PLACE I HAVE EVER WORKED WITH AND MY SALEMAN WAS WONDERFUL I WOULD GO BACK AND TELL MY FRIENDS TO GO MICKEY WAS GREAT TO TALK TO AND TO EXPLAIN THINGS TO ME.

jhstyn

2 de jun. de 2011

Cassandra Younger was our sales person and she was the best salesperson ever! She's just wonderful. We initially were looking to purchase a Fiesta and on our way to see one, we passed by a 2010 Focus. She was very attentive to our change of mind and asked us if we would like some information on the Focus. We said yes. She is a fount of knowledge on the vehicle and also let us know about rebates that were not noted on-line as well as many of the safety features. She even took the time to set up our Cell phones into the insync otion that came with the car. I would not only recommend your dealership but will most assuredly recommend Cassandra to anyone we hear of wanting to purchase a Ford.Mr. Knot is amazing. In the past we have spent many an hour waiting for financing BUT not with Mr. Knot. He was professional, friendly, and OH so knowlegeable on the loan process. He was able to work with our Credit Union (Space Coast) to get us the best financing possible. In addition, when there was a mix up in numbers (on our part) for the 'Z' plan he was very understading and we cleared up the issue quickly.What a great team you have. It was truly our pleasure working with everyone.Sincerely, Jim & Helen Styn

eveeng

30 de may. de 2011

Was leery of dealing with auto salesmen....but Palm Bay Ford dealing fooled me.The salesman , Mickey Fields, is neat, very personable. Was not "pushy" at all,some thing detested from salesmen. Mr. Fields respected my desire to think overthe selections. That was appreciated. Would highly recommend Mr. Fields for anysales position. Mr. Dave Reese had exemplary patience to explain the various warranties to a lipreading person taking a lot of his time. Very pleasant about it.

cindyluhu

22 de may. de 2011

Mickey Fields was open, honest, friendly and even candid, from the moment he reached out to shake our hands. Maybe because he is young, he does not seem slick and sly and crafty, as so many salespeople are. He made us believe he genuinely wanted to find a vehicle that would make us happy. He did not try to sell us a more expensive model, or add-ons we didn't want or need, as all other dealers had (we'd been to 5 other in a 2 week period). He was very patient and actually listened to us. Very sincere.

Madeline Farley

20 de may. de 2011

In entering the dealership, we were greeted very warmly. We were introduced to a young salesman by the name of Mickey Fields. When we explained we were interested in looking at the Ford Edge that was on his lot, he was very informative and professional in showing us the vehicle. When I explained I did not like the color, he made it a point to go to another section and found me the color I had asked about. He plus the other salespeople made it a point to work with us very diligently, even though it was past their closing time. In our opinion, we think we received excellent treatment from Mickey and the sales staff and would reccomend them highly to our friends.Mrs. Madeline Farley173 Coral Way EastIndialantic, FL32903

farrellyp

17 de may. de 2011

My wife MARY and I PURCHASED A 2011 3.7 6 CYLINDER ARREST ME RED MUSTANG IN 2010 AND HAVE NEVER BEEN MORE HAPPIER WITH THAT VEHICLE.We also have owned a 2000 XLT EXPEDITION for over 9 years and loved that truck but as we all know that the gas prices have been going up and the expedition is not very good on gas.I was sad to do it but had to unload and trade it in and when I saw the explorer sport track I felt it was the right vehicle for me.I am an electrician with the CITY OF PALM BAY and need the truck for my tools as well as pulling our 19' center console boat.We love FORD and would not buy any type vehicles besides FORD.The staff at PALM BAY FORD are friendly and considerate and would definately recommend them to friends and neighbors.THANK YOU for being in our town!!!!!!!!!!!!!!!!!!!!!

mckclip

11 de may. de 2011

I thought the negotiation process was pretty painless, and the staff meant to make it that way. The general attitude was friendly and positive. Kind of a "DUH", but it worked. I will be happy to find that the service dept. is equally easy to deal with.

wdoduct76

5 de may. de 2011

We were greeted by a friendly face, who was very knowledgeable with his product and treated us with the fine hospitality as afforded by Palm Bay Ford. We will talk up your fine organization with people we think who are interested in swapping their ride.

zbjohn

5 de may. de 2011

It was a pleasent experiance, no pressure, they dealt with me fairly and when I found that the car had a blown speaker they replaced it at no charge. They gave me a great value for my trade in . The man that did the title work was a chiefs fan....thats a big plus for me :-)

SGTTOPE8

29 de abr. de 2011

AT 71 I HAVE PURCHESED ABOUT 30 VEHICLES THE LAST 5 HAVE BEEN FORDS, GODBLESS FORD THEY WILL ALWAYS HAVE MY BUSINESS!!!!!SALES PERSON WAS VERY INDENTIVE FOUND WHAT I NEEDED IN VEHICLE/PRICE.THERE WAS NO CIRCUS, EVERY ONE WORKED IN ORDER, AND THE WHOLE PROCESSWAS LIKE CLOCK WORK.THANKS TO THE FINIANCE MAN JEFF, FORD TOOK ME IN ONCE AGAIN AND PAYMENTS WORKED OUTTO BOTH OUR SATIFICATION!!!!SID

Montes

28 de abr. de 2011

Visited this dealership with my family looking for a base model vehicle. They did not have any base models on the lot so a promotions manager offered a deal on a "Limited" version of the vehicle. We worked out and accepted a deal, shook hands on it, and were told that it was approved by the sales manager. After almost 3 hours at the dealership with the family and after filling out all the paperwork, when we were ready to sign the final purchase papers, the finance manager asked us to sign the contract with numbers that were $2K higher than what was previously agreed. We pointed out the discrepancy and the finance manager said he could not sell the car for the previously agreed amount. I was astonished at the lack of courtesy that was displayed at that moment, the lack of an apology, and the lack of effort or evidence of intent to correct the "mistake" and the lack of effort and interest to contact the sales manager or any one else to work out this difference. Based on that experience I would not recommend this dealership, but if you do go there, I recommend that you double check all the numbers before signing anything.

johnkinsella

23 de abr. de 2011

Personal treatment by all personnel was fine and as I expected it would be. Just a couple of issues.....waited over two hours just to see the finance manager, delivery of a vehicle with only 34k miles without floor mats, only one key, no key fobs and a burned out parking lamp. I think a "quality inspection" should guarantee the delivery of a perfect vehicle, with all original equipment.

tcarter0515

17 de abr. de 2011

Excellent service and hassel free. The sales person Mike Fields was great. I have been a returning customer for over 10 yrs now and never had any problems.. keep up the good work. I will always be a customer and tell friends and family about the good customer service.

Rob1wc

3 de abr. de 2011

Very simple and easy dealing with the staff at Palm Bay Ford. A positive transaction on my part and since this is my second vehicle threw them I don't see going anywhere else.Matt helped me decide to purchase instead of lease and your finance team provided a no hassle loan to meet my needs.

RVAH1

29 de mar. de 2011

Every one was very nice and helpful. Weather was bad so Dave drove the truck into the service area to look at it. I had purchased a truck in 2001 from Donnie Allen and had a very good experience from every one at that time. I have used another dealer in Melbourne and the sales and service left a lot to be desired. Glad to see that you still have a great sales staff and all those who support them. It was a great experience buying the truck and I know the service will be as good.

Dyana

22 de mar. de 2011

I was looking to upgrade my 2008 Fusion for the 2011 model, this car is just amazing and I like it a lot. My sales person Mickey Fields understood my needs and was able to provide me with a fantastic experience. He was very professional, helpful and friendly. He has called me a couple of times to check on my car and ask me if I need any further help. I really appreciate his attention.

thenderson35

21 de mar. de 2011

we liked the no hassel buying expeirence. prices were upfront and terms were fair . we enjoyed purchasing from Palm Bay Ford. The salesman was friendly and upfront about cost and showed us vehicles in our price range. He also stayed late to help us out and make sure we got the vehicle that fit us and our budget.

paulghamilton

17 de mar. de 2011

Everyone we met even those not named which was quiet a few, were extremly friendly with big smiles that I believe were sincere, No signs of bad attitudes which I have come to expect in car dealerships, it took about six days to complete our deal ( that was my fault )everbody was still smiling and wanted to be helpful and we drove away in our "new to us car". We had a pleasant experience and feel like we made some new friends at Palm Bay Ford.

hgibson13

10 de mar. de 2011

I visited following an online search for a vehicle within a specified price range in Palm Bay. Dave Reeves called me as a result of my online inquiry and we set an appointment. When I arrived I was met by a gentleman who escorted me to Dave. We discussed my rational for looking for a car to replace my wrecked car and he showed me the advertised car. It met my needs although the price was s stretch. I had limited time to devote to this project, and decided to see if it would meet my wheel chair minimums. We took the car home for my wife to view and determined that the wheel chair would barely fit. We decided to buy and returned to the dealership to processes the papers. During all this time Dave was the perfect salesman, offering no pressure and every assistance he could. The experience was very low key, no pressure and just something else to do on a Thursday afternoon.Henry L Gibson

jvolz

8 de mar. de 2011

I thought everyone was professional. Matt wanted to close the deal so he even had the big boss call and negotiate with me real time on the phone. Overall a good experience. I will be curious to see the same support after the sale and also to see the quality of the used car.