Screwnail

20 de oct. de 2016

I live two hours from PCT. So a trip for scheduled maintenance is an event. It went smooth and my truck was finished before the estimated time. Very professional. Thanks!

Avalon Hybrid

16 de oct. de 2016

Tom Cash has been my service advisor for three years and takes excellent care of me...and my car. I appreciate the level of customer care I get at Panama City Toyota....so much so that when it's time to purchase another vehicle it will likely be from Panama City Toyota!!

ToyotaLover

13 de oct. de 2016

The only focus of this department is how fast and careless they can work on your car. In the past I've had them not rotate my tires after I marked them before they went in. "Forgot" to put coolant in my radiator. "Forgot" to put oil back in my engine. Tried to scam me by selling me a air filter without even taking the time to look under the hood of my truck to see that I have a aftermarket cold air intake. Unless you have a warranty and can't make it to Mariana Toyota would be the only reason I'd recommend to get your vehicle serviced here. If you're a woman or a younger individual they will try everything in their power to coax you into paying more for your services.

4Runner14

12 de oct. de 2016

As always the staff is friendly and courteous and the dealership is always spotless. They are always fast and explain everything in detail down to the smallest things. Thanks.

jcrossley

11 de oct. de 2016

My wife and I have purchased Toyota cars and SUVs for about ten years and we continue to be impressed with the quality of the Toyota products. We really don't give much consideration to other brands now. Our last two vehicles were purchased from Panama City Toyota. This time our salesperson was John Nicholson and it was the smoothest purchase we've ever had. John suggested a Prius V and it fit our needs perfectly. He offered a very fair price on the car and after just two minutes of negotiation, we had a deal. I'm sure that service on the Prius will be as top notch as it has been for our Rav 4 and our Corolla. Thanks John and Thanks Toyota!

Happy camper

10 de oct. de 2016

Best car purchasing experience I have ever had. Rimon Cotton, my sales manager was awesome. No pushy sales tactics. Found the car I wanted, negotiated the price and was in and out in a just few hours. The entire staff was very courteous.

Rachel Mills

10 de oct. de 2016

I am very happy with the service I received while at Panama City Toyota! I went in just looking to test drive a few cars worries that I would be hassled by the sales guys to buy buy buy! That was not the case Jaycob was great! No pressure understood what I was wanting and gave me great service knowing I wasn't going to be walking away with a new vehicle that day. He was very informative and supportive in my decisions! An even bigger thanks to Dan for letting be know about the 4 runners! It wasn't until I realized I test drove the 4 runner that I finally realized I might actual trade in my car sooner than planned. I fell in love! They got me everything I wanted and more all for the payment I told them I needed!! For the first time ever I am in LOVE with my vehicle and couldn't be happier! Thank you guys for your great service! You have a life long customer for sure.

Pomo

8 de oct. de 2016

Excellent and expedient service. Very happy with service, time waiting and friendliness of Advisor. Would highly recommend Panama City Toyota Sales and Service. My favorite salesman is John Nicholson and I would recommend John to all of my friends! ??

Copper10

7 de oct. de 2016

Our salesman, John Nicholson, made our new car purchase quick and easy. Panama City Toyota gave us a fair price and excellent customer service. I would definitely recommend this dealership if you're in the market for a new car.

ArmyVet7

7 de oct. de 2016

John Nicholson, was honesty and a true professional, while working to get me a great deal on my new used vehicle.When buying a new or used vehicle, I highly recommend P.C. Toyota to all my military and civilians friends.Thank you!

Rusty63

1 de oct. de 2016

John did a excellent job in putting me in a new Tacoma. Very patient a professional. I recommend john to anyone who wants to be put behind the wheel of a new toyota.

Rava4 buyer

29 de sep. de 2016

I was contacted quick and was not hassled friendly kind and honest treated the best ever you have a great sales person I will tell others just how great I was treated

Steve in Panama City Beach

24 de sep. de 2016

We were looking for a different kind of vehicle after owning and enjoying a long inventory of Toyotas- three Camrys, two Tacomas, three Highlanders, a Previa, a Sienna, a Corolla, and two Priuses (Prii?). John Nicholson was great to work with, knew all the answers to our questions, very knowledgeable about all the cars in the Toyota lineup. We decided to give the RAV4 a try. John and Dan Carlisle worked with us to get the best deal, and the whole process went very smoothly. As a repeat Panama City Toyota customer many times over, I would recommend them for your next vehicle purchase.

Connie Morreale

23 de sep. de 2016

Leased a new vehicle and it is always a pleasure dealing with John Nicholson. Quick, easy and hassle free! I will remain a loyal customer of Panama City Toyota!

Mark

23 de sep. de 2016

We wanted a 2017 Tacoma Pro, white with a manual transmission. PC Toyota did not have it in stock and only 1 existed in the SE Toyota region. Our salesman John Nicholson and the sales his sales manager Dan were able to locate and deliver exactly what we wanted in 48hrs. We shopped extensively for the best financial rate but PC Toyota was able to beat everyone's rates. Friendly, fast, trustworthy service. We will recommend PC Toyota to our friends.

Kathy Holzapfel

19 de sep. de 2016

I purchased a new 2016 Camry from PC Toyota...I love the car and have taken it in twice for complimentary oil change & tire rotation. Their service people are friendly and knowledgeable. Their service waiting area is clean, roomy and stocked with complimentary drinks, snacks, TV and wifi. They have a shuttle available if I don't want to wait and there's a monitor showing customer names/progress. The service after the sale is important to me, and so far PC Toyota is acing it!

tb1959

18 de sep. de 2016

Panama City Toyota Sales and Service is the best.After the purchase of our 2016 Highlander, we have had it serviced twice with Chad Milner as our service representative both times.Their Service Department is SECOND TO NONE hands down and very impressive!They are very organized from check-in to completion with great hospitality while consistently providing the status of completion.This is truly the type of service customers dream of and never get from most other dealers because they have never figured it out.Panama City Toyota has mastered the Service business and is excellent!

Kath

17 de sep. de 2016

Car is working great since I had it serviced. Love the new tires, better ride than my old tires and cost less. I feel I got good value for my money.

stephaniecurrid

16 de sep. de 2016

The overall experience was a pleasure. He went out of the way to answer my questions because this was my first visit. The waiting area was one of the most comfortable I have ever been in as far as a machanic shop

christopher woods

13 de sep. de 2016

Update 9-13-16: They never had a salesman reach out to me, smoke and mirrors they lie. do not purchase a vehicle from this company.!!!! 9-3-16: Purchased a vehicle over the internet, Salesman Blake Misrepresented the Vehicle, received Vehicle 8 days after deposit, after about 6 days on waiting for dealership to process paperwork. Vehicle had problems, Managers answer to buying a vehicle from 800 miles away, " sorry you bought it as is". I was taken advantaged of and felt robbed for the vehicle, Especially being Internet sales sight unseen, for the price i paid. When you pay top dollar for a vehicle off the lot the steering wheel shouldn't shake when applying the brakes at 50 mph.THE BEST PART WAS TURNING MY AC ON FOR THE FIRST TIME. THE KNOBBED CAME OF RIGHT IN MY HAND, LIKE A COMEDY. what a joke buying from this salesman and this place along with this staff. Also cant forget the Toilet plunger handle i was given with the vichle to prop my bed cover open.Also when you tell the salesman " Blake" specifically that you do not want a vehicle that has saltwater damage issues on frame, They misrepresent that as "10 years of ware on vehicle". When i got vehicle the fame has visible signs of over use through saltwater. most Nuts and bolts and aluminum parts have signs of visible corrosion and rust. Not happy. Also when you drop 19k on a vehicle and have it shipped 800 miles away, you would expect to hear from someone regarding the shipping and condition of vehicle, This is known as a "follow up call" i did not receive that at all, instead the salesman hid behind the fact he was on vacation, and the management said "this is a as is vehicle. So no help", Blinds pulled over my eyes through internet sales, i dont recomend sight unseen sales with the clowns.

jose999

11 de sep. de 2016

I went in for a 130k service, and dealer was able to finish within 30-45 minutes. Chris Watson told me what he found out at the inspection (fortunately, nothing this time), and future maintenance items that may be due at the next service (battery, air filter). Look forward to coming back in a few months.

Harris 54

10 de sep. de 2016

My wife waited almost an hour for service when we had an appointment to have or daughter Camry service.All we wanted them to check the oil levels and tires

Culinarygal16

7 de sep. de 2016

I can expect efficient service every time I have my car serviced at PCToyota.The staff which includes checking in to checking out are always professional and listen to any concerns. My wait is comfortable and and the repair time does not exceed the wait time told to me.

SFuller

3 de sep. de 2016

Chris Watson went above and beyond to find out what was wrong with my Camry and fix it! What a relief to be able to drive with confidence knowing I don't have to worry.

fuzzybear

1 de sep. de 2016

I had a simple switch go out. They needed to order a part. When the part came in, Lee called me and set an appointment for 1 PM the next day. I was on time. After an hour wait, the status board showed that my car was still in processing. When I asked Tom Cash about it he said he would go check. A few minutes later I saw Tom driving my car in from the back lot. They hadn't even looked at it. Once they started, the switch replacement took about 5 minutes. I was standing outside the service department doors watching. I seem to have some sort of problem every time I go in for service. I think that I will look seriously at a new Nissan instead of Toyota.

Debbie Ledford

27 de ago. de 2016

We were stranded in Panama city beach we ordered a navigation disc. They told is on the 24th it would be in by saturday by 10 am. We were suppose to leave on Saturday morning by 10 am. But because our disc was coming in at 10 or after we had to extend our stay. $150 dollars wasted on another night. We got there at 10 am no disc. We talked to the parts person Dearll and he said they did NOT get deliveries from Lexus on Saturday!!!! It plainly state's on our service order it will be there by 10 am Saturday. If I knew how to load a picture of the receipt I would. In other words not only did it cost us 800 dollars to fix our power steering pump we are due a REFUND of 195dollars because we can't stay till Monday as they suggested. !!! Panama city Toyota owes us not only for the disc but for our extra days stay because they LIED to us. Shame on you Joseph.

Toyota msE

26 de ago. de 2016

I love Toyota good dealership to get cars or trucks SUVs and any vehicle the staff is very friendly and respectful they was so helpful helping me to get Finiance on my 2013toyota corolla

Redshadow

26 de ago. de 2016

I trust no one else with my Tacoma ..Service always done right the first time ..They advise and explain any service or any recommended future service.

Dale

21 de ago. de 2016

The service rep was very courteous and thorough for both scheduled service and also investigating and satisfying my concerns about installed accessory. The parts rep was also very helpful.

Chris

15 de ago. de 2016

Great customer care, easy to keep kids entertained and free popcorn. Not the cheapest in the block but great people and a nice roomy waiting area.. This was my first service after purchase but will be going back..

Priuslover

8 de ago. de 2016

Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill and advise me on everything. I am always pleased with their work and feel safer on the road after my visit because I drive a lot and do not ever want to get stuck on the road with any auto problems.

morryb

7 de ago. de 2016

The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work on my vehicle (from outside the garage), and I was pleasantly surprised to see their attention to detail (they actually used a torque wrench when rotating the tires). I will definitely come back, because I'm beginning to trust them. This is in direct contrast to another Toyota dealership that I had previously visited, because they were closer to my home. I will gladly travel the extra distance, because my vehicle is in better hands.

ConnieCulver

28 de jul. de 2016

Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00...Customer Service Rep Johnny.. Took my car back immediately, found the problem to be a bad part which was under warranty and had my car repaired at no cost to me.. While providing me a loaner!

Virac

27 de jul. de 2016

Helpful customer service. Was very friendly and answered all our questions was not pushy. Whole process was quick and efficient while still making us feel valued.

Edward G. Laird

24 de jul. de 2016

All around great job. No frills, in and out faster than any other dealer ever! Professional treatment and the salesmen and finance employees do an excellent job.

CJ

24 de jul. de 2016

Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business is appreciated here.

Archie

22 de jul. de 2016

Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last visit was for scheduled maintenance and I have not met a discourteous employee yet. The young man who wrote up it ticket explained what was due, what it would cost and how long it would take. That is the kind of service I like - completely explained but with no pressure. Thanks!

Debbiemccall1270

5 de jul. de 2016

There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back.

Ed Deluzain

24 de jun. de 2016

I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my own stupidity, I got the usual warm welcome, and I was able to drive out all fixed up in 45 minutes. I don't think anybody can beat that.

ConnieCulver

10 de jun. de 2016

While visiting the area..Service Rep Donnie went above and beyond to make sure we rec excellent service..He is a Professional yet personable young man. As a committed Service Department employee, he suggested a rental car if needed for the night, at no charge to me. He made sure my car was taken care of ASAP . He is An excellent employee and representation for Panama City Toyota..

Richard62

5 de jun. de 2016

I don't always know when I will be off so I can schedule maintenance but they always treat me right and the service is done right the first time. The keep me up dated in the progress and if any problems or recommendations. Chris Schmidt is a credit to your establishment.

4RunnerService

1 de jun. de 2016

My wife took her 4 Runner into Toyota of Panama City for general service and to address a flashing dash light. We knew it was the tire sensor and when they changed it out they told my wife it was an after market item and that she must of taken her vehicle to someone else to change out this item. My wife has been an avid Toyota person and the only people she will allow or has ever allowed to touch her vehicle has been Toyota of Panama City. They wanted to charge her for the new part which they just replaced six months prior to. How they can upset a person like my wife who is the most kind, gentle forgiving person I know is beyond me. We will never deal with this organization again and of course will never buy another vehicle from them in the future. I will tell everyone I know or ever come to know how pathetic Toyota of Panama City is and how they treat their clients.

disappointed

11 de ene. de 2016

I was planning to add approx. $1500 worth of after market to my recently purchased truck. Spoke to the guy in Parts and he was giving me a major attitude... acting like I was interrupting his day and he was actually a smart-mouth. So I interrupted him and said I'd need to get back to him and I called another Toyota dealership and they are going to get my business.

tamjam

22 de nov. de 2015

I was visiting from Out of Town and my service engine light came on. I also had problems with my ABS light coming on randomly and brakes were making a noise when I used them and also was hearing a "scraping" sound on the driver side under the seat area randomly as if something was loose. I took my vehicle in and advised I needed these issues checked out as I was driving back home in a few days and it was a 850 mile trip and especially the ABS light as when the ABS light came on you could not put the car in cruise control mode. I left the vehicle for two days. When I picked it up I was told my tires needed rotating, they cleaned some debris off the ABS sensor, I had told them it had to be replaced previously as it was not functioning correctly, could not hear any "scraping" sound when driven and they did not check my brakes. As the dealership was over an hour away and I had to leave that weekend I was not able to leave it longer. On my trip home I was not able to put the car in cruise several times due to the ABS light randomly coming on and also listened to the "scraping" noise all the way home. Thankfully my brakes worked ok on the trip. Not only did they waste my time and money but put my safety at risk. I took my vehicle to my Toyota Dealership in Rockwall TX when I got home and all of my brake pads needed replacing and the ABS sensor was not functioning. I found the service rep I worked with to be not friendly or helpful and felt he just brushed my concerns aside. I have always received excellent and courteous service from my home dealership and this was very disappointing.

KRambo

27 de oct. de 2015

This was my first experience car shopping without a sidekick with me. After feeling like it was "take it or leave it" at another dealership, I was relieved to meet a friendly, helpful face at Panama City Toyota! Clint was easy to talk to and didn't make me feel like my expectations were impossible. He got me in a certified vehicle that suits mine and my family's needs at a great price! Thank you Clint and George for making this experience a stress free one! I will definitely be recommending your dealership. Clint's customer service was excellent!!

TC

1 de feb. de 2015

We recently purchased a car from the lot at Panama City Toyota from a young man named Ramsey. He was always there when we had questions or made calls to inquire things from him directly making it easy to work with this dealership. Thanks again for all of your help.

Bba0323

13 de dic. de 2014

This has been the absolute worst experience our family of 6 has ever had. We special ordered our 2015 Sienna through one of their reps. He told us it would be in, DVD package installed, a week later. After the week was up, we called to check in only to find out that employee no longer worked for them and no one knew where our van was. This left us for 3 days, I have 4 children under 8, with no family vehicle. When the van finally arrived, there was no DVD installed and they "could do nothing for us" until the following weekend. The weekend rolled around and my husband called to confirm our appointment only to be told they did not schedule the time snd it would be imposdible. It was pushed back another weekend. My husband drove the hour and a half there today only to discover that the DVD package we paid for can only be installed at the toyota headquarters and we would get a cheaper version that could not be operated from the dashboard. Again, their mistake but there was "nothing they could do" except order us a new van and we could pay the difference. If I had a dollar for everytime they gave us their word that they would fix our problems, we could buy 2 new vans. They are completely unconcerned with customer staisfaction or taking care of making THEIR mistake right. We are a young family that thought we were getting a great experience and a perfect van. It turned into a nightmare of dishonest people and little concern for their mistakes and our Inconvience. Saying they are "100% committed to making sure customers are happy with their purchase" is a complete fabrication. Save yourself the headache and go buy a Honda.

jgirdler

9 de nov. de 2014

Since we had worked with Bruce for the last 10 years and had always received the best service, we asked to work with him again. We were looking for a new Highlander but there was not one in the inventory. Bruce found the exact model with all the bells and whistles we wanted and had it here in 48 hours. He then took a great deal of time to go over every feature. Great Job!! We'll be back to see him when time comes to purchase another Toyota.

uncorcasey

12 de oct. de 2014

purchase the 2014 Toyota Tundra from John Nicholson andI must say it was a pleasant experience. He is very knowledgeable and help me with any questions I had about the vehicle. I have bought several new vehicles in the past and it was by far the best experience I've had out of any of those. I also would say Branden, my financial person was also helpful. The both of them did everything they could without being pushy and giving me the opportunity to think about what would be best for me. I would definitely do more business with Panama City Toyota because of my experience with them.

jhogan1036

10 de oct. de 2014

John Nicholson is a true sales professional. He listened to my criteria, responded promptly with spot on info and options, worked with me through decision process, and delivered the vehicle. He is honest, knowledgeable, accessible, and unbelievably helpful. John is THE reason I bought a third vehicle from Panama City Toyota!Also, a woman named 'Alex' went above and beyond the call of duty in helping us work out a title issue with another(purchased earlier from PCT)vehicle...do not recall her last name but she was also VERY helpful and went the extra mile for us.

erin.martin670

29 de sep. de 2014

I have had several dealings with Panama City Toyota and John Nicholson has always stood out above the rest. He sold me my first car in 2002 and as long as he is there he will continue to have my business. He does not play the games may car salesman my try he will do everything in his power to get you to the price point that you feel comfortable with, and never makes you feel pressured. He is very knowledgeable, and makes sure you are comfortable with your vehicle before you leave. So if you are in the market for a new vehicle Go See John Nicholson at Panama City Toyota. Thanks again John see you in about 10 years :)

williamgrayton

21 de ago. de 2014

Everyone at Panama City Toyota was excellent, helpful, and most of all, friendly. Matthew Tomasello was knowledgeable with the line of cars and helped me get into touch with John Nicholson as well as information about the vehicles. When working with John I found he was very patient with his customers and it seemed no matter what state of car buying you are in, he was willing to work with you and help you. Branden Lamberson was also excellent in explaining all of the financial situations about the lease, and the extra features and costs. All in all it was a good experience with very friendly and knowledgeable staff.

GLORIABEE

25 de jul. de 2014

I appreciated John's efforts to help me save money by discussing prices of various options and helping me decide whether I needed them! He was very knowledgeable and patient, and I felt he was talking "with" me rather than "to" me. Above all, he did not "pressure" me into buying! (Other salesmen could take a lesson from John!) I would definitely recommend him to other potential buyers.

pensacolascuba

11 de jun. de 2014

Of the dozens of dealerships and sales people I dealt with John was by far the nicest and most accommodating. Worth the drive from Pensacola.

ljcomeau

2 de jun. de 2014

A couple of weeks ago I was contacted by John Nicholson about ending my current lease. On Saturday, May 31 I met with John and in 2.5 short hours drove away in a new RAV4 John was friendly and extremely thorough throughout the entire process. He let me know ALL my options and was very knowledgeable in all aspects of the sales process. GREAT sales consultant!!

skgoulding

21 de may. de 2014

We have had many experiences over the years with different dealerships in Michigan and Ohio and have never been as pleased with a dealership as we are with Toyota in Panama City. We have been working with them for 3 years with leases and a recent purchase. The professionalism and care is outstanding! The latest salesman that worked with us was John Nicholson. He was fantastic! He understood what I was looking for in a vehicle and was not the least bit "pushy" with his sales approach. He was very pleasant on the phone and followed up with his offers and had everything in order with Branden Lamberson (the finance person) when we arrived. What a good experience! Also, the service department is like no other that I have been to. We have serviced our vehicles for the past three years with them..... Again, most professional, and "on time" which is greatly appreciated in this busy world of ours. We will always do busniness with Toyota in Panama City! Best experience EVER!

KirbyBridges

17 de may. de 2014

I was involved in a total loss and had to replace my car of 10 years. This wasn't a planned purchase, so the frustration level with having to find, negotiate for, and buy a new car was high. I tried some other Toyota dealers before coming across Panama City, which was 120 miles away from where I live. The other dealerships I tried were horrible. Too much haggling and feeling like I wasn't being treated fairly. When I first started talking to Garrett Barker (my salesman) I immediately felt at ease. He was calm, collected, and very, very helpful. I mean, I was like the most annoying person ever with my thousands of questions and waffling over prices and - well, let's just say he was patient and cool with me despite it all. He worked with me on pricing and got me, what I believe, was an amazing price on a new Toyota Corolla. I may have had to drive 120 miles to find a reliable dealership, but it was totally worth it. I would recommend Panama City to everyone, because they definitely earn your business. Oh, and the car is fantastic. They even filled the tank up!

retiredlaw

11 de may. de 2014

John called Me regarding my lease due date, he also advised me that there were some specials going on at this time , I went to the dealership spoke with john regarding my options and told me I could actually turn my lease in early, I was in the market for another Toyota I am very loyal to the product and service center. John was very professional, polite and there was no reason not to switch that day which I did. I have bought from Panama City Toyota since 1995 I believe 8 vehicles. All of the personnel and your dealership are true professionals.

msommer

27 de abr. de 2014

We have bought or leased 5 cars from Panama City Toyota. Three of these cars we bought from John Nicholson. He has always been a straight shooter and although he wants to make the sale, he also wants what is best for us and lets us know when the best deals are available. We will continue to go to John at that dealership whenever we are in need of a car!

antheader

27 de abr. de 2014

Had absolutely no plans of buying a car today. Now I have a brand new Camry in my driveway. This was the third car we have purchased from Panama City Toyota, and it won't be the last.

haddence

21 de abr. de 2014

Thanks to John Nicholson, we were able to trade our 2011 Corolla and 2012 Highlander for new 2014 Corolla LE Eco and 4Runner SR5, and reduce our monthly auto expense by $250.

owenss1

16 de abr. de 2014

John Nicholson is a very knowledgeable and hardworking salesperson. I spoke with him several times on the phone, and when I came in, he already had a 4Runner ready for me test drive, inspected my Camry at lease end and had me out the door with a "killer" low new payment in my 2014 4Runner in about 2 hours. I was thrilled with the service I received in 2011, but even more so this time. Also, service visits are always quick and convenient. This dealership is top-notch!

Janet Strickland

25 de mar. de 2014

On 3/10/2014, I purchased a 2014 Camry from Toyota of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of the car and his pleasant character in making the deal. I was then sent to the finance department for the final paperwork. Branden Lamberson was patient in his explanation of the financing and warranties that were available. The transition of driving a truck for many years (my trade in) to driving a car has been easily excepted with the help from the staff at Panama City Toyota. I have since recommended the dealership to my friends. One of which has purchased a Camry also. I appreciate the feeling of a fair purchase and an honest dealership. Thank You, Janet Strickland

JStrick1010

24 de mar. de 2014

On 3/10/2014, I purchased a 2014 Camry from Toyota of Panama City, Florida. My purchase was an easy transaction due to the sales representative, Ramsey Parnell. He was very helpful with his knowledge of the car and his pleasant character in making the deal. I was then sent to the finance department for the final paperwork. Branden Lamberson was patient in his explanation of the financing and warranties that were available. The transition of driving a truck for many years (my trade in) to driving a car has been easily excepted with the help from the staff at Panama City Toyota. I have since recommended the dealership to my friends. One of which has purchased a Camry also. I appreciate the feeling of a fair purchase and an honest dealership. Thank You, Janet Strickland

ckmw2013

20 de mar. de 2014

Even though my transaction was not as smooth as I would have liked I would like to commend the management of Sharlene and John for resolving my issue. They were prompt and more than understanding in my displeasure. I think they went above and beyond in making me a continued satisfied customer for something that was not completely the dealerships faultI would recommend them to anyone.

Spadpilot56

1 de mar. de 2014

I have purchased numerous new cars through the years, and this purchase was by far the easiest and most pleasant I have ever experienced. I give full credit to the exemplary customer care provided by John Nicholson II. John managed the transaction from my initial phone inquiry through delivery of my 2014.5 Camry XLE . Despite the fact that I changed my choice of exterior and interior colors twice, he took the changes in stride and promptly located the ideal vehicle for me, which was still on board an ocean transport. He also negotiated the best possible price for me, beating other dealerships I had contacted by a considerable margin. John's sincerity, honesty, and genuine care are evident from the moment you first contact him. I trusted John Nicholson II, and he fully justified that trust.I can give no higher recommendation.Milton M. PlyNiceville, Florida

ssspeters

18 de feb. de 2014

Great to work with. Would advise anyone in my area to drive the few extra miles to get great service and good price. 2nd Toyota purchased from this dealership..

ddswanson

12 de feb. de 2014

Great experience, Mr. John Nicholson was more than polite, and went over everything and gave a great deal, he definetly went further than most dealers and was not just trying to close a sale, great people.

KellieStockstill

8 de ene. de 2014

Had a great experience buying my scion FRS from John Nicholson. Very helpful and always extremely helpful and friendly, from ordering the car to thoroughly explaining the product to me. Great overall experience because of John. Made the process very simple and a very memorable day for me. Would definitely recommend John to anyone buying a car! Thanks Kellie Stockstill

daveschaler

7 de ene. de 2014

I had the perfect experience when leasing my new Toyota Tundra. John Nicholson went above and beyond to make sure all my needs and requests were satisfied and found me the exact vehicle and best price situation. He is personable, professional, knowledgeable. honest and a true pleasure to work with. Jeremy Gelhausen answered every question I had about financing and was so kind to research my former lease and compare it to my new lease for me. It is because of excellent associates such as them that I now leased 9 Toyota vehicles from PC Toyota over the last 20 years. Thank you. Dave Schaler

deloresdesk

1 de ene. de 2014

Upon arriving at the dealership I was greeted by Joey Abramo. I told him what I was looking for and he guided me right to it. He was very informative answering all my questions and providing me with information on all the features of the vehicle. I was sure I was going to be driving away in a new Highlander. I was feeling very positive and happy with the service so far. I wanted a bigger vehicle, but was very happy and satisfied with my 2008 Toyota Avalon I bought 5 1/2 years ago. If the deal was right, I would have walked out with a new car. I didn't have to trade in my car for a new one, I was just weighing my options. I still love my Avalon. The first deal was most definitely not a good deal, so of course I turned it down. We finally got to an offer the negotiator said he would not budge on. He then said there may be another Highlander on the lot that he could give me a good deal on. I was open to this at first. I test drove one and when acquired about a different one he became very rude to the salesman. At one point even yelling at him. This did not sit well with me. Even inside at the negotiation table, I could hear his tone and frustration in talking with the salesman. My good feeling was fading very fast. The time was approaching 7 pm and Jacob was ready to go and made that very clear to all around. They started locking doors and pushing customers out. It was to the point where Joey apologized to me and asked if I could come back Monday morning. At the time I said yes. I had a whole day to research and contact friends and other dealerships on the vehicle I was wanting. I told them that Toyota wouldn't come down to my price because it was the only 2014 on the lot and they had a list of people who would pay sticker price on the vehicle, more importantly I told them how rude the negotiator became when I didn't agree with his price and how rude he became at closing time. The more I thought about it on Sunday, the more uncomfortable I became about going back on Monday morning. When Joey called me Monday morning I expressed my feelings. I let him know that I understood the business process of the negotiator to get the best deal for Toyota, but the rudeness that came with it due to me not falling in love and accepting his deal right away, and the fact that the clock was approaching closing was unacceptable. I made sure to let Joey know that he did an awesome job selling me that vehicle. I was ready to walk away with it. He then asked if he could get it down to my price would I be interested. At this point I already had a bad feeling in my stomach and really wasn't interested in dealing. I then had put in to dealers down south who had more than one 2014 Highlander on the lot to see what kind of deal they could make me. Bottom line, I was ready to purchase a new car if the deal was right and if I didn't get that pit in my stomach after starting the negotiations. Not because of the price, but because of the attitude and rudeness of Jacob Mankoff. Joey Abramo is an asset to Toyota and is excited about the vehicles he sells. He brings that excitement to the customer. He would have sold a car that evening if his negotiator wasn't so rude.

lionheart33

16 de dic. de 2013

Went to Toyota in Panama city because they offered a used car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. During the negotiation process we were informed that if we traded for two vehicles we could be given a GREAT deal. So I embraced the idea of a GREAT deal. I decided to trade in the 2008 Toyota Camry for a 2008 Honda Ridgeline and trade a 2012 Toyota Camry XLE fully loaded for a new presumably upgraded 2013 Toyota Camry XSP with very similar equipment. I was insured by the salesman that the vehicle that I was trading for had very similar equipped with the features of the 2012 Toyota Camry. But they had to have the vehicle transported in from anther dealership and would take a week or so to get in. Meanwhile, I went on vacation to Michigan for 14 days and would pick up the new car upon my return. The trade for the Honda Ridgeline went through except they informed me that they had to switch the trades of vehicles. They said they had to trade the 2008 Camry for the 2013 Camry and trade the the 2012 Camry for the 2008 Honda Ridgeline. I figured they were trying to get me the best deal and the best rates. What I didn't know or realize is that it locked me in to the unseen Toyota Camry that was being shipped in from another dealer. I went to the the dealer after my vacation to pick up my new car and assumed the new vehicle was what the salesman said it was with the equipment relatively equal to the equipment on the vehicle I was trading. Upon arrival to pick up my new car, the vehicle paperwork and sale process was completed and after a very long day at the dealership including returning it for maintenance due to a disturbing metal to metal noise, I drove the vehicle home which was 2 hours from the dealership. The next day I continued with the vacation time I had and left for another 7 days with the new 2013 Toyota Camry parked in my garage. Upon return from vacation, I realized that the presumed equipment that I thought was on the vehicle was not part of the equipment. I then contacted the dealer to inform them that the vehicle equipment was not what we had agreed on. They informed me that they showed me a list that had the equipment on the vehicle. They did show me a list prior but the list was very vague and not clear what the features the vehicle had. But I was insured by the salesman that the vehicle had MOST of the equipment that the other vehicle had. The dealership at this point informed me that I knew what I was trading for when, in fact, I was not aware of what the new vehicle equipment was. There were many discrepancies that occurred in this sale.1. I was insured by the salesman that the equipment was comparable and it was not.2. The trade-ins were swapped to lock me in to the two car deal without seeing the new vehicle being transported.3. I was confronted person to person about the sales person immediately after the sale. (previously I was emailed from Toyota about the quality of service and professionalism from the salesman. I have bought and traded 4 times in 3 years from Toyota, 3 new and 2 used vehicles),4, I have tried to contact this Toyota dealership about this problem many times and left messages to call me and was never contacted back or could never get anyone to answer. When I was wanting to buy a vehicle, I had no problem at all with return calls. I Have tried to contact the general manager at the dealership and never received a return call. I am very unhappy with the sale and have attempted to contact them on several occasions but have not ever received a return call. I cannot believe that business is allowed to be carried out in this manner. Its now been 2 months since the sale and no one will talk to me. The next step is contacting the Better Business Bureau and then the regional Toyota contacts. Why do I have to take this type of action to get results. I have had no problems with previous sales with Toyota but this incident has changed my opinion of Toyota as a whole from now on. I would not recommend anyone buy from this dealership in the future. I would gladly accept any calls from Toyota about this problem. It was handled wrong...I trusted my salesman, as in the past, to treat me with honor and respect. I am a retired veteran and truly know honor, respect, service, and commitment. I have not been treated in this manner. There is more. The salesman came in on his day off to complete the sale and apparently was in hurry to get back home. He never showed us features of the car. He didn't help us set up the phone with the blue-tooth system on the car after he said he would. We didn't even know how to turn on the daytime running lights that I finally learned through a phone call to the dealer. He handed us the keys and said enjoy the new car. The car apparently was not prepped properly because after we left, we returned to the dealership about a half hour later due to a metal to metal scraping noise in one of the wheels. The car was put into the service line and was finally worked on and finally made ready to go almost 2 hours later. Needless to say, It seemed like the whole deal got started off on the wrong foot. During the time I was attempting to contact and discuss the situation of the sale and the lack of expected equipment, I was told I could bring the car back in and TRADE it for something else but because the XSP package was a regional application, that they could not offer me anything more for the vehicle than what the base Camry SE was worth in trade in value. This made me very angry to think that what I paid for in a car that was supposed to be an upgrade package was worthless on a trade. I should at the very least been offered what I paid for the car to begin with. After this conversation, I informed the person I was talking to that I wanted to speak with the General Manager. I was informed that the GM was not there but he would have her contact me when she worked next. That was the last time I was able to contact or talk to anyone except for the reception operator. No one ever returned a call to me. What was irritating when this happened is that when I was contacting the dealership in reference to buying a car, I received calls repeatedly and often from the salesman, financial person, and sales manager. .

tymel29

22 de nov. de 2013

Brian and Brandon both made my buying experience great. They were both professional, courteous and easy to work with. I am very happy with the overall process. This was truly the best car-buying experience I have had. Thank you!

TobyByous08

16 de nov. de 2013

I was happy with the salesman,the service and the overall atmosphere that I received by visiting my local Toyota dealership,I would recommend them to friends and family.

cbsbws12345

12 de nov. de 2013

Thank you Joey and Dan for your hard work and dedication to taking care of your customers. We went to the dealership on a Sunday afternoon to look at a 2012 Corolla we had seen on the internet. We were not expecting to see anyone there at the dealership but a very nice and kind gentleman came out to greet us and see if he could help us and expressed the dealership was closed on Sunday but would open on Monday morning. The gentleman was Joey Abramo and just happened to be their at that moment. We expressed interest in the 2012 Corolla and he pointed out the vehicle and answered our questions. We told Mr. Abramo we would be back Monday afternoon after work. We live in Bonifay so it is approximately 1hr 15 min drive depending on traffic. On Monday afternoon we went back to P.C. Toyota and ask for Mr. Abramo, with regret he expressed the sales team had told him the corolla had been sold. He apologized to us and told us he would try to find us what we wanted within our price range. Joey also showed us the new 2014 Corolla they had gotten in and we went on a test drive. We were hooked. We have been married for over 20 years and never bought a new vehicle but we were hooked. After several test drives and negotiations we are now the proud owners of a 2014 Corolla S Plus sedan and our family loves it. If it had not been for the patience, hard work, and kindness of Mr. Abramo we would still be looking but with Joey and Mr. Dan Carlisle diligently working to seal the deal we couldn't be more pleased. Thank you Panama City Toyota. You are blessed to have Mr. Abramo and Mr. Carlisle as employees they truly do work hard for their prospective client. Joey and Dan keep up the good work. God Bless you bothl=.Mr. and Mrs. Billy W. ShirahBonifay, Fl

troysas

7 de nov. de 2013

This was our first time purchasing a vehicle with Panama City Toyota. We were very pleased with the customer service we received from Mr. Randy Lamberson and Mr. Brandon Lamberson. The purchase of our vehicle was made easy and they were most helpful with all questions we had. Mr. Randy was a great salesman, and very informative. We appreciate all their help :-)

rdonner

6 de nov. de 2013

I am Rev Ronald Donnerstag, I came into the Panama City Toyota Dealership, looking to price a new car. I was greeted by Mr John Nicholson.He, approached me and my wife in a very nice friendly way, and asked what we were looking for, and we explained that we wanted a nice safe car for the money we could afford. Mr. Nicholson proceeded to show us around the large show room floor, which I noted was extremely clean. I was very impressed. He showed us several vechicles, and came to the 4 Runner, he explained everything about the vechicle. We were offered a test drive, and it was outstanding. We then proceeded to the table, in which we negociated the price, there still was a bit of a distance between, what I wanted to pay and what they antede for the car. Mr, Ed Haire the sales manager came to the table and introduced himself, and mr Nicholson offered to get some coffee for us, Well we came to a agreement, there was no hassel, or pressure by either of the gentlemen.We agreed on the price, and when I could pick up the car. I picked the car up 4 days later, and Mr. Jimmy Sickles came and wiped every door handle and window for marks and finger prints showing his care for the car and for the customers. I was so impressed on how the company and its employees handled us in the nogociations and in the delivery. I would highly recommend this wonderful customer car company to anyone who asks.Rev Ron Donnerstag

flang1234

11 de oct. de 2013

I am sending this rating to let you know I really enjoyed my experiance dealing with Joey Abramo in the purchase of a Toyota Camry SE on 30 Sept 2013. I told him what we wanted to pay in payments and the car we was interested. He took the ball and rolled with it and came back and said that the details are being worked. As we were waiting Joey was constantly checking on us and made us very comfortable. Joey is very courteous, friendly, outgoing, and very informative. He answered all questions we asked. As I said our experience with Joey was a very pleasant and an enjoyable one. I have passed out a few of Joey's business cards to individuals I work with and I have boasted constantly of the experience we had with Joey and Toyota. Thank you very much, Joey, and Toyota, for making my purchase of a new Toyota Camry SE a rewarding and enjoyable one. The wife and I both just love this car and will definately continue to use Toyota as we decide to trade and/or purchase another automobile in the future. Sincerely Mike and Dyan Westerfield

windgail

8 de oct. de 2013

John Nicholson sold me my Prius in February of 2012. My husband remembered how helpful he was and how hard he worked to get me a good deal compared to the other dealerships. He asked me for John's name and info so he could call, and ended up buying a 2013 Toyota Camry, sight-unseen!

bsarinas

7 de oct. de 2013

This is the second new vehicle I have bought from Panama City Toyota and Mr. John Nicholson, sales manager. First of all, Panama City Toyota has by far the best pricing on new Toyota's over other dealers in a 200 mile plus radius. I reviewed the new vehicles ahead of time on the dealer's webpage and saw up-front pricing that blew other competitors away. I immediately contacted Mr. Nicholson by e-mail about the vehicle I wanted and the price I was looking to pay, and he immediately responded advising me the vehicle in the color I wanted was not available on the lot but he immediately worked without hesitation to find the right color vehicle at another location which he found. We came to a negotiated final price and the next thing I knew, the vehicle was on it's way to the dealership and arrived in just a few days. The whole process was extremely smooth and there was no pressure at all from John, just a genuine concern for what I wanted and at a price I was comfortable with. When I arrived at the dealership to complete the purchase, the vehicle was ready and waiting. Again, no pressure from John or the finance officer to pay more for anything I did not ask for. Finally, when I asked John about the rubber mats I requested during the initial negotiation as they were not in the vehicle, John again took the lead and without hesitation, told me he would personally procure the rubber mats for me and ship them to me as quickly as possible, even if it meant he would have pay for them out of pocket. I just bought the vehicle tonight and I believe John to a man of integrity and honesty and I will get the mats soon. Now that is "Outstanding" customer service. Thank you again John and Panama City Toyota.

toyotabuyertoo

2 de oct. de 2013

We were in the market for a new car and were contacted by John after making an internet inquiry. Since we were traveling at the time we had the luxury of shopping from Houston to Jacksonville. John was able to find exactly what we were looking for at a price no one could match. When we arrived at the dealership everything was prepared for us and the purchase executed exactly as we had agreed. Typically I find buying a car about as enjoyable as dental work, however, this was an amazingly good experience. John is a true professional and a real pleasure to work with. I would recommend Panama City Toyota to anyone in the market for a new vehicle. Even though it was a bit out of the way for us the trip was well worth it. I'm sure we'll be returning for our next Toyota.

jcp0101

2 de oct. de 2013

I needed a car right away because I had sold my other on. John took care of everything and we walked out the door with a new car. One of the best car experiences I have ever had.

Happy Hilander

9 de sep. de 2013

We drove onto the lot and Kristy Robinson was waiting. We told her what we were looking for and she showed us two or three possibilities ... no pressure, just information. Helpful was the "tone" of her style, which we appreciated. After answering all our questions, we looked elsewhere but returned to close on our choice of a new Toyota Highlander. A beautiful auto for a family! The financial manager was well prepared and we closed the purchase without any issues. Thanks, Kristy!

Rushmetogh

16 de ago. de 2013

We love our scion Xb! couldn't be happier we were treated great at Panama City toyota was given great prices got a great trade in value, Bruce Harbin worked really hard to get us in our new to us car he got us a great interest rate and into a payment we could afford he was helpful with all the questions I had and made the buying process easy and possible I highly recommend Panama City toyota Other sales consultants that are also very helpful was randy Armstrong you couldn't ask for a nicer man, he's very honest and a hard worker,Shane Parker took care of the paper work portion and was very helpful and was able to answer all my questions and treated us great as well, lee Merida (I think he's in new cars sales manager?) he was also extreamly helpful and very nice and treated us like family Our over all experience with Panama City toyota was great and not one complaint, when me and my husband start shopping for our 2nd car Panama City toyota is where we are going and look forward to being a repeat buyer of there's

nmcooper

14 de ago. de 2013

When our current car lease was up, we went into the dealership to get information on the steps to take to lease a new car. When we found out John Nicholson was on vacation, we waited until he returned (it was the next day) so he would be the person to deal with. John was extremely helpful with the process. He explained the current incentives and how it would affect our getting the car we wanted. Not only did he listen to exactly what we wanted and did not want on the car, he found a car in the area and by day's end we had the vehicle we described. His attitude the whole time was to make sure we, as customers, were satisfied and to make us feel as if we were very important to him.

WaylandPatterson

30 de jul. de 2013

I gave Chad Puffinbarger an extremely hard challenge. I needed to purchase a reliable (no problem there with Toyota) and highly safe vehicle and at a really good price for my teenage son. Since my son is taller than me (his Dad) and size 14 feet, a Corolla just wasn't going to work very well. A Camry appeared to be the better solution but was a bit higher in price than originally anticipated. Chad did an excellent job of working to get a reasonable solution on a brand new year-end close-out Camry. I can now rest at ease that my son will have a highly reliable vehicle which is safe to operate and we can afford.

armetta

30 de jul. de 2013

Two of the items we requested was not on the car when we were told the car was ready. After we looked at the car on Saturday, we ask for the car to be ready for pick-up on Monday. We were called on Monday, told the car was ready, but after getting there, the car had not be touch since Sat. The car was not gas-up, none of the paper work had been done, since Sat. Car was not detail. The price was agree on after two days, the sale person called and wanted to up the price because he stated that he looked a picture wrong!In the being, we told the sale person, that we needed a hitch, that we never got. My parents said that they would pay for someone else to put the hitch on just to get out of the Toyota dealship. I would be happy to talk with Toyota mangement about our experience, and surly will be talking to future car buyer's about it. k

FredBrozoski

28 de jul. de 2013

This was the best car-buying experience that I have ever had. Most of the sale was handled over the internet with no haggling back and forth over the price. I received a call from John when the car I wanted was available, and we arranged a time for me to come and accept delivery. John worked me into his busy Friday afternoon. The car was detailed and ready to go upon my arrival. Branden professionally handled the explaining optional expanded maintenance plans and processing the final stacks of paperwork. John and Branden went above and beyond with customer service; John provided Dr. Peppers, which we used to toast my new purchase, and Branden allowed me to use his phone charger to re-charge my almost-dead cell phone. During the time spent at Panama City Toyota, it became clear that this was a well-run, no pressure dealership. I observed several people enter the showroom to browse through the numerous models available on display. None of these folks seemed to receive any pressure by sales people. They were allowed to browse and "try on" different vehicles. When they were ready to talk, sales people were available to answer any questions.

mfithian

22 de jul. de 2013

The car buying experience was fantastic. All questions were answered promptly and courteously.I would recommend this dealership highly.I received a great price for my 2013 Toyota Corolla.

mdost1987

20 de jul. de 2013

We have purchased 3 Toyotas in the last 3 years and have always dealt with John. He is friendly, warm, polite, extremely helpful and very professional. He is not pushy or phony but has a genuine desire to help and spend as much time as necessary with you as a customer. His helpfulness does not end after you drive the car off the lot, but he continues to check up and make sure we are happy and satisfied. John is the only dealer we want to work with, if he is with someone else we will wait or come back when he is available. he has truly made our experience enjoyable. We will recommend John to anyone interested in buying a Toyota!

keithev

17 de jul. de 2013

My experience dealing with John has always been great. I have purchased three cars from john at this dealership and he is always honest, fair, and good to do business with. I will send any of my friends that are looking for a new or used car to see John.

JackieHayes

16 de jul. de 2013

In June 2013 we started looking for a mini van to accommodate at least 6 people comfortably. The salesman for our last two vehicles was John Nicholson, so we went to him for his help. A 2007 Sienna LE had just come into the dealership in trade and it was exactly what we wanted. During our test drive we found some things that needed attention before we took possession and showed John what we found. He said they were items that needed to be addressed and that they would be resolved before we took delivery.We did the paperwork that day and the work began. When we took delivery it was cleaned as requested and more! The front bumper had been painted as John found some blemishes that he wanted resolved. It looked wonderful!We are extremely happy with the purchase, the assistance we received from not only John but Jim Rees; the closing Finance Officer; the detail staff and many others (I'm sorry I don't have their names to give them credit).J&G Hayes, Panama City, FL

jason0731

9 de jul. de 2013

I was SO LUCKY to have Jacob as our guy! He handled everything professionally and smoothly for me, thereby making my new purchase a great experience. Jacob was able to handle our financing easily. The whole process was an extremely smooth experience. Jacob is a fine representative for Panama City Toyota!

doreenbrett

9 de jul. de 2013

This was the best experience I have ever had at a car dealership. I had my car in the service department today, to add cruise control, and did not get a name but everyone was extremely polite and helpful, including the transport folks who gave me a ride to work, and picked me up when my car was ready. I absolutely love my Prius and will recommend Panama City Toyota to everyone looking to buy a new car.

wendell41

7 de jul. de 2013

joey was good and want my son get the veh he want and went out of his way to do that ,ed was working with us to and it was a real good experience thanks wendell sanders sr

toyotanomore

6 de jul. de 2013

My family and I have been doing business with Panama City Toyota for 15+ years and spent an estimated $140K+ on new and used vehicles during that time frame. We have watched them grow from their old dealership facility to their new facility and were always impressed with the level of service received.I brought my 2007 Toyota Corolla in on 25 Jan 13 for an oil change and tire rotation. The next day when cleaning the car I noticed the left rear (drivers side) hubcap partially installed. Continued driving would have resulted in the hubcap falling off. This is an unsatisfactory condition not to mention dangerous also. Parts/pieces falling off vehicles could result in accidents or damage to other vehicles/property. Not to mention someone would have to pay for another hubcap! Upon further inspection of the other three wheels I noticed that although they were installed on the rim of the wheel they were installed incorrectly. The valve stems were not aligned with the valve stem cutout for the hubcap. Although not dangerous like the other issue I find it unacceptable that I am paying money for professionals to work on my car with the work performed not up to par! My wife and daughter occasionally drive this car also so my trust in the dealership to perform safe/quality work has diminished.In addition, on 27 Jun 13 while preparing to leave the house for a weekend trip, I noticed my daughters car (2005 Toyota Camry) had a flat rear tire (drivers side). I changed the tire using the spare in the trunk and while removing the hubcap I noticed one of the retaining clips had been broken off. I personally had inspected the hubcaps before the car had gone in for an oil change and tire rotation and all the hubcap retaining clips were intact. To make matters worse the spare tire that I had just put on looked almost flat so I checked the air pressure and found it had only 5 PSI! The tire did not have a leak so it obviously hadnt been checked in a while? I assumed the dealership checked air pressure on all tires when they performed the tire rotation. Apparently not!These recent incidents reek of incompetence by the Service Department. All I can surmise is one of two things; 1.The mechanics are incompetent?2.The mechanics are not trained on the simple task of tire rotations? They must have missed Hubcap Training on Hubcap Training Day? Certified Mechanic? I dont think soWhen I questioned a service advisor I was referred to Mr. Chris Watson (Service Manager) for resolution. He offered me two free oil changes/tire rotations but refused to pay for the broken hubcap because it was not OEM. I find this unacceptable. Why would I take my car back to a place that performs inferior work? And OEM hubcap or not, it was broken by a Panama City Toyota mechanic and should be replaced. I will now take my car to Marianna Toyota for acceptable work to be performed.

northshorepaul

3 de jul. de 2013

Purchasing the vehicle I wanted was quick and easy. I live out of state and my brother who lives there made the initial contact with the dealership for me, found a Prius that was equipped how I wanted and settled upon a price that was good for me. I drove in on a Friday morning, met the salesman, John Nicholson, who was very friendly and had the car detailed and ready to go with a tank of gas. After signing the paper work I was out of there and on the road with my new Prius II. It is a great car, gets great mileage, 56 mpg on my first tankful and a pleasure to drive. Even though it is out of state for me I will surely give them the opportunity for my business when I am in the market for another vehicle. If you find yourself in the market for a Toyota or Scion, be sure to look up John Nicholson, he will help you find the vehicle you are looking for without any pressure and a helpful attitude.

supercub

9 de jun. de 2013

I just got my third truck from Panama City Toyota. John Nicholson and the entire gang at Panama City Toyota made my truck purchase easy and enjoyable. Great group of people!

lorrainealford

27 de may. de 2013

This is my first experience with Toyota. I was looking for a Avalon and called the dealership and got John Nicholson. He was so helpful and friendly that I decided to come in and see if I wanted to do business with Toyota. John was so professional and informative that I decided this was the place I wanted to buy my car.I received a great deal for my 2012 Avalon. The staff is so friendly and professional. I would recommendthe Panama City dealership to others.

larrysybil97

27 de may. de 2013

I have been coming to this dealership for eleven years and have bought six vehicles including the one I bought today. I keep coming back because it is top notch and I am always treated well. Plus Toyota's quaility is unmatched

cndtoth

20 de may. de 2013

We had a wonderful experience working with Branden Lamberson. He answered all of our questions and always responded very quickly. He was honest and knowledgeable. He was also very friendly and we felt like he was working for us to get us an awesome deal rather than trying to force us into making a decision on what would be best for the dealership. We are very happy with our vehicle and would highly recommend this location and sales team. We drove all the way from Niceville just to work with them. Thank you Toyota of Panama City!!

courtneyandkarl

10 de may. de 2013

We went into PC Toyota today to look at the new Corollas. Our salesman was very helpful and he really knew about the car. Also, the management was very friendly and made our purchase go smooth. We were also out-of-there in a timely manner.

wewill2

9 de may. de 2013

We loved our mercury grand marquis, but at 20 years of age it couldn't be counted on for trouble-free long distance trips anymore. We researched on the internet and decided to replace it with a Camry XLE, then sent emails out to several dealerships in several states to see if they could meet our car details and price. PC Toyota was by far the most responsive to our inquiries. John Nicholson worked with us over the phone to find the car we wanted (it was in another state) at the price we needed, and two days later the car was waiting for us at the PC dealership. The car was even more than we expected, as was the amount of time John (thank you especially for the ashtray!), along with Jim Frank, took to make sure we were comfortable with all aspects of a 2013 model car (what? No key?!!). Robert Hernandez was excellent to work with on the financing, even finding an option for us that saved us more money on the car deal. Thank you John, Jim, and Robert for all you friendly and professional assistance, and thank you PC Toyota for our new Camry.

Kewelsteve

4 de may. de 2013

Let's start here: WOW!!! I just bought my 4'th vehicle from this dealer, 2'nd from John. I love my new Tundra, and how this dealer made me feel about the deal!My F-150 started having mechanical issues, and I could not fathom some of the stuff the local Ford dealer was coming up with. John was very patient in finding what was important to me on my next vehicle and explaining the various ways we could go on several options, very patient in my indecision on a couple of choices, gave me a GREAT price, and I got a good trade-in on my sick truck. Turned out the right Tundra for me was not on the lot and he got it quick from Jacksonville, and made the whole experience as comfortable and smooth as could possibly be. There was never any pressure, always support and enthusiasm. Throughout the whole experience, he always kept me updated on the situation.Robert covered the business end of things. He spent considerable time with us coming up with different financial options for us; we were considering the complication of including a buyout on our Prius lease rolled in to the deal. He explained the pros and cons of each option, so I feel confident that in the end we have the best option for our best interests.I can't say enough about these guys and this dealership. I have no affiliation in any way with them, but if there is any question in your mind, these guys are the real deal, as opposed to another dealer down the street. Thanks so much to John, Robert, and PC Toyota!!! GREAT JOB!!!

8Tom8

3 de may. de 2013

From the time I walked in to the time I walked out with they keys was less that 1 hour. I knew what I wanted and they didn't waste my time trying to convince me otherwise or trying to talk me into anything extra. John worked with me past closing hours on his day off! James presented me an offer better than I would have asked for and Josh had me out of financing in less than 5 minutes.

millermtm

1 de may. de 2013

Purchased a vehicle from John Nicholson. John provide the best seen to date customer service I have received in over 30+ years. He is an outstanding salesman second. First he is an awesome person. He was patient, polite, and proactive. He is knowlegeable in all facets of his job. We felt like family when we left the dealership. He also has the respect from his peers.We will definetly purchase another vehicle from this dealership and we will personally ask for John Nicholson. He is truly an asset to your company. Please do not stuff this review somewhere, but personally thank him and reward him. People like John keep people like you in BUSINESS!Mike Miller, Retired MSGT, USAF

MGTundraSR5

29 de abr. de 2013

World class customer service. Joey Abramo met us with a smile on his face and eager to meet our needs. He was relentless seeking out our requests. We reviewed multiple vehicles with Joey and his number one mission was meeting our needs. James Reese was a Toyota knowledge juggernaut. Assisting Joey, James helped scour the Internet and dealer inventory for our future vehicle. Once our vehicle arrived, no time was wasted adding the previously selected options. We received notice the vehicle had arrived and was ready for pickup. Joey and James then turned us over to Jeremy Gehlhausen, which is their finance power house. Jeremy's J.P Morgan like finance knowledge was evident while he single handedly contrasted and compared every option available while speaking in terms that were understandable to my wife and myself. Very rarely can somebody state that they are 110% happy about financing a vehicle, but after that experience, I truly can. Thank you Joey, James, and Jeremy!

fibremom

24 de abr. de 2013

While traveling back to Michigan, pulling our camper, our 2006 Toyota Tundra developed excessive road noise. Panama City Toyota was the nearest dealership so we stopped to see "if we had a problem". Guess what, a $5200.00 estimate of repairs had us in a really hard place to be. We were 1,000 miles from home, in a strange city, strange dealership with major repairs recommended. Since the rear end of this truck had been totally replaced ONLY 28,000 miles before at a Toyota dealership in Michigan it did not seem that we would be well served to repair it again at 108,000 miles. And, being assured that this was not "usual" did not help. Ke!vin Wiese was totally helpful. A very pleasant young man. He gets a 10!!! He introduced us to John Nicholson, a very experienced and congenial salesman. John was very helpful trying to find us another vehicle which had to be a truck capable of pulling our camper. Our wish was for a truck the same blue, with the disappearing rear window, and 4 doors. The nearest was in Jacksonville, FL, at least a day away. We settled for a "spruce metallic" green double cab. It was in stock and we could leave the dealership with it that day. It was not the same color, it did not have the disappearing rear window and it was the smaller back seat area (that was a tradeoff to keep the bed size). From that point everything was put in fast motion. Although we said we needed a payment amount before we finally deceided we didn't get that figure until just before we signed the papers. This is the only part of the deal that I look back at unhappily. I guess it's my own fault as I allowed us to be "handled" through the process. John did call the next day to find out how we were doing. Anyone who pays sticker price deserves what they got!!! John rates a 9!! Finance man Robert Hernandez was efficient and knew his job but could use a little more "patience" with his customers!!! I would have given him a 8.5 before this morning when I called to find out where our paperwork was. I had spoken to John earlier and he assured me all I had to do was go to our local Secretary of State office to plate our vehicle. When they had no paper work (and we had traveled 40 miles one way!!) I called for John but he wasn't in, I than asked for Robert. To say he was short, abrupt and acted like I was wasting HIS time would be an understatement. If it weren't for a young lady by the name of Alex I would be giving really low marks right now!!! Robert you now get a 7 -- don't ever forget the "aftercare"!!!! It's what brings the customers back as much as anything else!!!I am going to finish with "thumbs up " to the dealership and all other personnel we encountered while there. I have never seen such a welcoming dealership in my life. Where else can you get free doughnuts in the morning, subs for lunch, a great lounge area and so many clean, happy employees!!!! The whole place was spotless and that says a lot about the care your vehicle is going to receive!!!Still wish the truck was blue though!!!! Maybe next time!!

cookie61851

11 de abr. de 2013

I have bought from Panama City Toyota before. The people there are very nice + accomadating. My salesman this time was John. Nicholson who was very kind, knowledgeable and professional. I went in to look at a car that I saw online and I bought it today. I have recommended this dealership to many people I know, as I am very proud of them. When your in Panama City, Fla the next time and looking for a vehicle why not check them out. All I am is a very happy customer!

mrisri

4 de abr. de 2013

I recently purchased a 2012 Toyota Sienna LE (color - Predawn Gray Mica) from Panama City Toyota Scion. I started talking to John N. (salesman of Panama City Toyota Scion) on the phone about the van and finalized the deal on 9/18/2012 around 4:30 pm at $29,600 sale price plus tax and tag. They called us back saying car would be available on Monday (9/24/2012). When we went there around 4:30 pm on Monday they started saying they assumed that we would be paying cash, which was never discussed over the phone. We had only asked about the sale price plus tax and tag, now they say the price was $33,000. Then they started bringing papers with different quotes numerous times. It was very frustrating. We asked about financing at 0% for 48 months or 0.9% for 60 months but they said we were not eligible for this, even if Toyota Corp. offered it. They said for this price they could not give us this financing offer. Since we had driven one and half hours with two children (one six years and the other 10 months old), we thought OK we'd give them $50 more to finalize it at $29,650 and made the deal at 29,650+Tax Tag and tile. They kept coming and going a number of times with additional paperwork. Finally, we signed the papers at 9:00 pm and drove back arriving at the house around 11:30 pm. During the next couple of days, we did not get chance to review the paperwork on the van as our daughters were running fevers. We reviewed the paperwork about 9/30/2012 and saw that they have charged us -$ 690 in dealership fees. Dealership fees were not discussed earlier and we were not told by the salesman, to whom we spoke, that these charges would be in addition to the sales price plus tax and title. On Monday October 1st, I called the salesman and asked him about the dealership fees and he said this is the way they make a profit. I asked him to return that amount but he said he was not going to give us even a penny. I told him I was going to return the van and he said we were most welcome to trade it. This was a disgusting and unprofessional manner of dealing with the public. We finalized the deal at sales price of $29,650, which should have included the dealer fees, as I was told the only other cost would be for tax and title. It seems that the sales agent of Panama City Toyota Scion was concealing the information.

swaney

3 de abr. de 2013

John and Garrett were both showed detailed interest in trying to get me a vehicle I needed. Both were professional and would recommend them again. John took the extra time with me to show me all the details and was superb! I felt like I could call him anytime and to answer questions etc. Great!

haroldmartin

20 de mar. de 2013

Ian was very informative about the car and helpful. The dealership is located close to home, is clean and very nice, all the employees werefriendly and helpful. This was the first car we have purchased from Panama City Toyota, but will not be the last.Thanks Ian for a great experience.

dixiedog11

19 de mar. de 2013

This is my first purchase from this dealership. Sales rep Ed Haire was low pressure, very courteous and helpful in making a deal I was happy with. Raymond in the parts dept was also very courteous and helpful in ordering a few accessories I wanted. Overall a very positive experience with this dealership.

ewhitlam

7 de mar. de 2013

mike was was helpful and patient with me and understood my needs, i was already sold on the vehicle but he took the time to take me out on another test drive until i felt confident

Ll1118

6 de mar. de 2013

Michael was very helpful and informative while I was looking for the right vehicle for me. In the past I have felt pressured and intimidated by salesman however this was not the case this time. I have referred numerous friends to Michael and they have all been pleased. I will definitely be back to see him for future vehicles.

genekelley

28 de feb. de 2013

This is the second vehicle I have purchased with Bruce. He always gives me his full attention and Ihave always trusted him and Panama City Toyota to provide me with the best deal for my purchase.

renner33

26 de feb. de 2013

John Nicholson made the purchase of our new 2013 Scion a pleasant experience. Very helpful and skilled in recommending the right options for us.Had all the right answers.Very helpful and convincing and made it a nice deal

jpaguada

26 de feb. de 2013

Toyota had a call back about the driver door window parts not working well. A few days before we took it in the window broke into pieces while my mom (70 years old) was driving and putting it up the window. Matt helped me the first time and it was fixed. However, a week or two went by and the window broke again while my mom was driving again. This time Chad was that one who helped me. Chad has pretty poor customer services skills in my opinion. I had to wait for an hour for them to check out the door to tell me he was going to call me back with the part comes in. A month went by and I finally called the service department to ask them about the part and why it was taking to long to get a call. Well the part come in but didn't get an answer me why it took them so long to call me. Im have to take another lunch hour to take my mom's car in and hope it gets fix correctly this time. I dont believe the dealership is putting enough attention to this and this could have easily put my mom in the hospital or God could have taken her to heaven. I have tried to stress my concerns to the dealership but I dont think they care and are not doing much to show. I have also coordinated my concerns with Chris Watson the Service and Parts Director and he has not been helpful.

Kolbe12

24 de feb. de 2013

Mr. Nicholson was very thorough in explaining the features of the vehicle we purchased. He was professional in every aspect and represented the Toyota dealership in a positive fashion. We will ask for him for our next vehicle purchase. The dealership is very accomodating.

AlexeiVeras

20 de feb. de 2013

Very friendly crew and ready to help. Making the experience easy and trying to meet our expectations. We got exactly thye car and finances conditions we were looking for.

uncgirl

19 de feb. de 2013

very smooth and easy car buying experience!!! Mr. Haire was very helpful and answered all of our questions!!! By far the best sales person we have ever dealt with!!!!

TSienna

15 de feb. de 2013

I brought my 2002 Toyota Sienna in today for oil change, when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was damage to the hood when it was brought in....which is not true and was not noted on the service report. After further examination ...the rep determined it was operator error and the service employee had left something up that did not allow the hood to close correctly. Sorry, this Toyota was purchased from this dealer new and it is concerning that a service person cannot close the hood properly, in addition, it really concerns me that a problem with the hood was reported that was not there, which is not the truth!Just because I am a female, this type of treatment does not sit very well....Honesty is a very big part of customer service and car care!

airman123

13 de feb. de 2013

This was the first dealership I went to. I talked to Allen and told him, I had no credit history. Allen was awesome and I was difficult because I had no clue what I wanted as far as buying new vs. used. He was really patient and when I walked away, I didn't feel like he was upset or anything. He did check up on me and when I told him that I was going with Honda, he congratulated me. Well, Honda of Panama City wanted a crazy down payment and had an outrageous interest rate. So that was a no go. I also talked to Bay County Dodge and Hyundai who ran my credit through the dirt. It was bad.I was about to settle for a used 2010 Corolla, but my supervisor told me to go back to Toyota (good experiences). He was telling me to go there this entire time. I was hopeless, but I figured what the heck. Allen (who actually REMEMBERED ME from weeks ago) was really cool. He listened to me and let me know what was going on every step of the way. He told my story to Robert, they ran my credit ONCE and got me approved at a rate that was significantly lower than anywhere else! I mean Allen remembered me and remembered that I wanted a dark gray Corolla! How awesome is that?BTW, a lot of places claim that they "love our military personnel". These guys mean it! Haha! I sound like an ad, but I'm not. I am just so freaking happy that I got an awesome car and got to work with the most awesome car salesman that I have EVER encountered in my life EVER!!!

SFiglinski

8 de feb. de 2013

My husband and I visited Panama City Toyota recently. We met with Associate Sales Manager Terry Austin. We first discussed buying a new vehicle for my husband and ended up also buying one for me. We are the new and proud owners of an FJ Cruiser and a RAV4 Limited. Terry was great to work with, going over both vehicles with us and taking us for test drives. He helped us to get through the process of buying two new vehicles quickly. The dealership is great inside. It is very spacious and has a nice play area for children. They also offer free drinks and popcorn. It makes the time for the kids go by a little faster. My husband has had a Toyota for the past several years and enjoys their Service Department, which I am looking forward to using as well for routine maintenance. We were very happy with our experience at Panama City Toyota.

xrack

29 de ene. de 2013

The internet 'best price' button gave me the best no-haggle price for the vehicle, which was better than any other dealership in the area (Tallahassee, Jacksonville, Tampa, Mobile(AL), Dothan(AL). Upon arrival at the dealership I was assigned a sales consultant, Ian Salzberg, who was very friendly and helpful in setting up the deal. Ian, Jeremy G (sales manager), and the detailer (Pierre) stayed late on a Wednesday night to allow us to drive our new Camry home. We returned to the dealership on Saturday and Ian spent over an hour sitting with us in the car tutoring us on the Entune system. My past experience with this dealership over the past 8 years since moving to Panama City has been good. We currently own a 2009 Matrix, 2011 4Runner, and now a 2013 Camry LXE (traded in a 2003 Camry). We are a Toyota family and get all of our service done with the dealership and have had good experience there.

dweiszhaar

29 de ene. de 2013

Straight foward, no nonsense deal. I had shopped around for a vehicle for nearly a month and no local dealers in FWB, Fl could seal a deal...In fact one dealership lost my business over $250. I called John on a co-workers recommendation. Not only did he beat the price quote previously given to me by a local Toyota dealer but he actually got me into the next higher model. John exceeded my expectation. I would drive to Bay county again for my next Toyota...Diane W.

mica.r.smith

29 de ene. de 2013

Robert Hernandez was my finance manager, and was extremely helpful. Without his patience and expertise, this experience would have been very difficult to handle. He worked with my bank on countless occasions when they were lagging on necessary paperwork for my loan. I never felt pressured at the dealership, and received the utmost respect from every employee.

pelicanglide

27 de ene. de 2013

Kevin Wiese, Assistant Service Manager at Panama City Toyota, was wonderful to me and my husband. We came into the dealership very worried because we had run over something in the road on our trip from Birmingham to Panama City, and we knew that we had done some damage to our Highlander. He took our car into the service bay and looked at it for us and told us that we would be okay to drive our car back to Birmingham when our trip was over, and we would not have to spend the whole day having our car serviced. Our gravel shield needed replacing but he said we could wait until we returned to Birmingham. His honesty and integrity is something we will remember and will certainly recommend the dealership and Kevin to anyone we come in contact with. We will be spending lots of time at the beach and I am sure our paths will cross again. He is an asset to the company and surely should be regarded as an extremely valuable employee. He was a pleasure to meet and to communicate with.

Shirlely

27 de ene. de 2013

Panama City Toyota and Mr. Bruce Harbin were extremely helpful. I love my new Yaris. It is everything I wanted and more. They were extremely busy on Saturday, Jan 26 but I never felt rushed in making my decision. I will refer all my friends to Panama City Toyota and Mr. Bruce Harbin.

frank686

26 de ene. de 2013

Mr. Yuri Acosta: Many thanks for helping me with my new car purchase, adjusting to what I asked, I helped make an excellent choice. I'm very happy with their way of doing things without detour unlike many other Dealers grab you spend hours trying to sell a car. All my friends are very happy with my new car. Again I'm very grateful

joelconley74.com

25 de ene. de 2013

We called John Nickelson at Panama City Toyota and told him we wanted to trade our present vehicle for a Rav4. He gave us several to choose from. Once we told him what we were looking for ,he told us he had just what we were looking for.We wanted a silver color with a sunroof, good on gas, and road hazard service. In an hour we had our car! I highly reccomend Panama City Toyota. Everyone had a smile on their faces and treated you like family! Thanks Guys, you made this painless.

mlf224

11 de ene. de 2013

Ed Haire was a very helpful and knowlegeable representive of Panama City Toyota. He answered all our questions and worked with us on the selling price of the new 2012 Camry we purchased. Gave us a good trade in value on our old 2001 Camry and a very fair price on the new one. He sat in the newly purchased Camry with us and went over all the features and even setup my bluetooth for me. I love my new car! Thanks Ed.I would recommend ED to anybody as a honest and good sales person.

A.Underwood

6 de ene. de 2013

My wife and I hated the Idea of buying/Leasing ANY new car. The process always takes to long & too many trips between the salesman & the Mgr.(the old 3rd. party influence)before a price is agreed on just to have it change in the Finance Dept. I am here to say that Bruce Robert (sales) & Bob Hernandez(finance dept.)of Toyota of Panama City took me by complete surprise. I have bought many a car in my day but never as comfortable & painless as the transaction with P.C. Toyota. Bruce did EXACTLY what he said he would do.(how rare) & Bob did not change the price(even rarer).My wife (she is a bit O.C.D) ask many questions and received a straight answer every time. ( Bob has the patients of a cat). So any one looking to purchase a car of any type,,, Try Panama City Toyota 1st and save yourself time, money, and frustration. Just ask for Bruce & you won't be disappointed. Sincerely C.Underwood

Monty L.

3 de ene. de 2013

Thus Far I have had my Prius for 1 month. It was a used certified Prius one year old. Before I bought the car or agreed to a deal, they told me the car had only one key. I told them I would have to have a 2nd smart key or no deal. They agreed and said the old owner was to have it back this weekend. One month and still no key!!!!!!!!!! After 5 times of speaking to them an one call to Toyota Inc. Maybe I will get the key.

1724jbo

2 de ene. de 2013

Garrett and Jeremy (finance) helped us with a new Camry purchase. It was a difficult situation, but these two made the experience very pleasant. They did a great job!

SCrowe2

29 de dic. de 2012

My husband and I came in today for the buyback event and were very pleased with the service and prices! We traded in our car for a certified used 2011 Toyota Corolla. Ian Salzburg, Robert Hernandez, and James Rees were all very accommodating . Thank you all very much! We would definitely recommend this dealership!!

Lavigneb

29 de dic. de 2012

This has been the best car buying experience ever. David Goldstein found us a Forerunner at a great price and had the paperwork done when we got there. He was courteous and pleasant to deal with. Robert Hernandez helped us fill out the paperwork quickly and efficiently. Everyone we encountered had the customer first mentality. This was a truly great experience. I would highly recommend Panama City Toyota to everyone.Brian

nicole.weaver

27 de dic. de 2012

Great dealership. Second time i have used them as the relationship and customer service is outstanding! Ian was very informative and Monte worked with us to get us what we wanted! Would recommend to a friend who needed a great, quality vehicle at an amazing price!We will be seeing them again when we upgrade next time also!!!

mrsandyshoes

25 de dic. de 2012

Their employees are friendly, efficient and business-like. They cut to chase on sales price to maximize our time. Great dealership for sales and service!

wgschauz

20 de dic. de 2012

Traded in a 2009 Venza for a 2013 Venza. The Dealer's values for both the trade-in and new vehicle (MSRP and Invoice) matched what I had researched through Kelly Blue Book, Edmunds, Consumer Reports, etc. James and Brandon were open regarding pricing and, in my opinion, very fair in negotiating the deal. Brandon was excellent in having the new vehicle prepared for pick-up and having all the paperwork ready to sign.

VickiSasser

19 de dic. de 2012

Brandon Lamberson is AWESOME!! I would strongly recommend him to my friends/family. With my deafness, he was very willing to take time and made good communication with me. I really appreicated his patience and helpful so much! THANKS BRANDON!!! :)

rraygut

18 de dic. de 2012

Worked out my trade-in and new car purchase over the Internet from Alabama. When I came to the dealership the vehicle was ready with the parts I requested to be added and they found me a better financing plan than originally quoted. Great service!

jimandkarensmith

17 de dic. de 2012

I bought a used Hybrid Highlander largely sight unseen today. I know that I can trust Jim and John and don't have to worry about quality when purchasing a vehicle from Panama City Toyota. This truly is a dealership where relationships are not only born, but nutured also. This is the 6th vehicle I gotten from Panama City Toyota and am totally comfortable recommending John Nicholson or Jacob Mankoff to any of my friends or family. Jim Hellett is not just a manager, he really cares about the people who walk through the doors at Panama City Toyota. You guys are great, and you have an outstanding service department to back you up. I'll be back.....

RLudwig3267

11 de dic. de 2012

This is my 4th time buying a Toyota from this dealer, and each and every time I havebeen completely satisfied. John Nicholson is the sales rep whom I used each time and his knowledge and willingness to assist me have been very satisfying. I willrecommend him to any of my friends at any time to assist them in buying a car. Thank You Richard P. Ludwig Niceville FL 32578

lshipchk

8 de dic. de 2012

Bruce Harbin was extremely patient, giving direct clear answers to my questions. I ask a lot of questions to make sure I'm understanding what's happening. If I don't understand, or if numbers don't match up to my satisfaction, I absolutely would not make a purchase. Bruce spent probably 3 hours plus with me. He explained things so that I was able to follow. Just a really nice person. He went above and beyond I thought by reinstalling the two child car seats (and that's not an easy task). Also made sure I was comfortable driving my new Toyota Camry SE.

Steven Petryszyn

6 de dic. de 2012

John Nicholson is the BEST period. I've purchased 4 vehicles from John now for my kids and wife. Each purchase was hassle free, a great deal, with outstanding service. I strongly recommend John and Panama City Toyota. Thanks John!

Skerticus

4 de dic. de 2012

Ian was great. No pressure, very friendly and helpful getting us the best deals possible on two cars purchased. We would recommend Ian as a point of contact to friends considering a Toyota.

zeus7625

2 de dic. de 2012

The truck I wanted at the price I was willing to pay. Terry Austin was a pleasure to work with. His efforts and attention to detail ensured I drove away a happy customer.

laura.vieth.5

2 de dic. de 2012

Bruce sold us our second Toyoto 8 years ago, so we call him and ask him if he would be at the dealership so we could come and talk about our next Toyoto. WE were just thinking about trading in our 2005 for a newer model. Bruce was off that day however he met us at the dealership anyway. This was on Tuesday (remember was just looking) by Friday we were closing the deal on our new 2012 Toyoto SE. We both love our new Toyoto. Thank Bruce

TimothyKitts

1 de dic. de 2012

Ian Salzberg helped my to find the best option to meet my needs for a new vehicle. Support without pressure. Honesty of approach meant a lot.

mmcguinn

24 de nov. de 2012

Bruce and the dealership in general were a pleasure to deal with in the purchase of my new Sequoia. I knew exactly what I wanted and coordinated price and exact style over email and phone calls. When I drove to the dealer to purchase, the car was ready and exactly what I had expected. They were able to match the loan rate I received through my financial institution and this resulted in an additional price savings. Quick transaction, in-and-out, with no unforeseen hiccups. Absolutely the easiest car-buying experience I have ever had. Would definitely use again and have already recommended to friends!

starling1

20 de nov. de 2012

This dealership was excellent. The customer service that Mr. Lagle and Mr. Lamberson provided made this purchase super easy, we live about 300 miles away, and heard about the dealership from some other folks that had bought their new vehicle from the dealership, We checked out the web page,called them up told them what we were looking for, they had just what we wanted,they sent us some pics, we secured our loan, and we were on our way to pick it up. We will recommend to others, as well as using the same dealership for a future purchase, possibly a toyota tundra crew max. The dealership was huge, big selection of every make/model/color you could want.SincerelyWiliam and Stacey Starling

RangerRickT

18 de nov. de 2012

The purchasing experience with this dealer was the best. I made it a bit of a challenge as I am located about 650 miles away. But, they had the vehicle I wanted (color, options, etc.) and were willing to deal via email and telephone calls.

pp72995

17 de nov. de 2012

Terry Austin, was very friendly, willing and ready to help us in every way to find a car in our price range. We appreciated so much his dedication and hard work to get us in our car. I would recommend Terry Austin and Panama City Toyota to my friends and relatives.

forestgrower

17 de nov. de 2012

Until now car purchases were primarily from private sales because of poor dealer experience 25 years ago. My Camry purchase was a triple win, sharp-low mileage, outstanding dealer, mainly honest working and a considerate salesman.

Korkmon

15 de nov. de 2012

Branden was friendly, low key, and very knowledgable in all aspects of the sale. I,m picky and ask alot of questions, and Branden was very helpful and professional. I would definitely recommend him to any of my friends and colleages. Top notch! Sincerely, Kork Gronbeck

gbowker

11 de nov. de 2012

They are great to deal with. They really care about their customers and strive to get the best deal possible. I will definitely do business with them in the future.

stahlvt

8 de nov. de 2012

Brandon was an outstanding and professional salesperson that was extremely knowledgeable about the vehicle(s) and very straight forward and trustworthy.This was the most positive car-buying experience I've had in many years and Brandon will be the first person I contact, or refer, for future auto needs.I had intended to compare (3) Toyota dealers in the area, but after working with Brandon I decided to not look any further.Thank you Brandon and PC Toyota!

ericbeach

3 de nov. de 2012

Excellent car buying experience! Associate sales manager Craig Snell was very informative and took care that I got the best deal possible. To be completely honest from selection of the vehicle to signing the final papers was a seamless process. My best truck buying experience by far and my first with Toyota. Will defiently recommend to others!

charmayne.griffin

1 de nov. de 2012

I had a wonderful experience. Ian was honest and patient and I never felt any pressure to buy anything I didnt want. The finance process was quick. I got the car I wanted at a more than reasonable price. Thanks Ian for being so patient and doing everything you could to make me happy. I wish you much success. Panama City Toyota is lucky to have you.

newhighlander

29 de oct. de 2012

I went to the Toyota Dealership in Pensacola, Florida and had a bad experience with the finance guy there. We wanted to pay cash, he wanted us to finance so he kept pressuring us to finance. We ended up buying at Panama City Toyota and there was no pressure, we walked in, got the vehicle we wanted, and left without any problems or stiff-arm selling. Garrett Barker was a wonderful salesman to work with, very knowledgeable, and made the experience enjoyable. No pressure, no hassels. Great place to buy a vehicle.

tclabron62

28 de oct. de 2012

The Toyota staff were very professional and friendly. John went above and beyond to ensure my expectations were met. Thank you for a job well done.

trcds816

28 de oct. de 2012

Sales person was OK but financing person was rude and had unfriendly attitude. It made this car buying experience one of the worst. It has been 4 weeks and they still cannot issue a tag and a title because this car turned out to have lien on it. I was not told about lien when I agreed to buy it. If I had known, I would have had a second thought. I contacted a finacing person via email in regard to an address change and an update on tag and title but I have not received any reply from him. They should disclose all the facts and take good care of customers even after selling a car.

mrisri

26 de oct. de 2012

I had a very bad, pressured visit to the dealership. We have purchased from this dealership and been totally unsatisfied. Would definitely not recommend to friends.

rripper54

25 de oct. de 2012

John was patient answered all of our questions and worked with us from start to finish. Greatest service I have ever had buying a new car.

diverjmacj

25 de oct. de 2012

Listened to what I wanted, provided excellent feedback on more than one vehicle, assisted in ordering vehicle that I wanted. Vehicle delivered as ordered and my expectations have been met.

Maypo

22 de oct. de 2012

John was very knowledgeble and helpful. He has been working with me for several years and has my best interest in mind. I wou recommend him any day.

snewsom

20 de oct. de 2012

This has sold me two vehicles and I totally loved working with him. Easy to talk to and not PUSHY. Come to Panama City Toyota for your next new or pre owned vehicle and ask for John Nicholson. Trust me you wont be disappointed. a Very Pleased Customer S.Newsom

Mch850

17 de oct. de 2012

Ed, was a good salesman. However, I felt like I was rush into a car. They never let me test drive the car or think about it before purchasing. It might have been more my fault because at the end of the day they are sales man and they don't care about you just just the car they are trying to sale. I would recommend him to anyone even thou I was unhappy the next day he tried his hardest to make me happy. He is kind and very polite.

scarletspider

15 de oct. de 2012

Have looked at all local dealerships to trade in my vehicle for a newer used vehicle, no dealership would come close to pay off. Went to Toyota because a friend recommend i talk to DJ. Went and got paired up with Will Conner, told him my limitations on price and what type and features my next vehicle needed to have in it. He found two on his lot, we aimed for the newer one. They found more money in my trade than any other dealer ( over my payoff) and reduced the price of the vehicle i wanted to buy. I DID NOT LEAVE WITH MY NEW VEHICLE, I waited till the next day to pick it up because they wanted to detail it and send my off with a full gas tank. Thanks to Toyota. IF YOUR LOOKING FOR A USED VEHICLE GO SEE -- WILL CONNER -- and tell him Dale sent you.

dsuchan

13 de oct. de 2012

This was by far my BEST car buying experience EVER. I bought my first car (a Toyota) in 1972 and followed by 40 years of Nissan products. Jessica Ramos is the most "customer focused" sales person I have EVER met and she brought me back to Toyota. She was more focused on satisfying my car needs than manipulating me into a car. I am telling all my friends to buy from her. If she doesn't have an answer to a technical question, she will get it for you.The rest of the support staff at Panama City Toyota are equally helpful, courteous, and professional.

LadyDi

13 de oct. de 2012

This was by far my BEST car buying experience EVER. I bought my first car (a Toyota) in 1972 and followed by 40 years of Nissan products. Jessica Ramos is the most customer focused; sales person I have EVER met and she brought me back to Toyota. She was more focused on satisfying my car needs than manipulating me into a car. I am telling all my friends to buy from her. If she doesn't have an answer to a technical question, she will get it for you.The rest of the support staff at Panama City Toyota are equally helpful, courteous, and professional.

John Smith

12 de oct. de 2012

Bruce Harbin was extremely helpful and showed me and my wife a nice Camry and let us test drive several camry's with me and explained each in a very professional manner. He guided me through the various steps and personally walked me to each individual. This was also true for my follow up visit to the service department. Kevin has called several times to follow up on how my new car was working. All the staff at Panama City Toyota from Jimmy to Chris are excellent representatives for their company. --------------------------------------------------------------------------------

pcbeachjim

5 de oct. de 2012

Very courteous, knowledgeable, and thorough employees and an overall great experience. I dealt with Garrett, David, and Shane, and they went the extra mile and I would recommend them to everyone...

schoolnerd22

5 de oct. de 2012

Very friendly and helpful dealership that were more interested in help me with my current situation (previous car was totaled) than just getting a sale. They were the cheapest dealership out of the 5 I visited. The next cheapest dealership offered the prius 2 for more than the price of the pruis 3 at PC toyota. A very friendly dealership to military personnel.

jripp

30 de sep. de 2012

While on vacation, my wife and I were hit by a drunk driver. Matt was able to work me in on Saturday and committed to have us back on the road by the end of the following week. Johnathon took care of us on the rental car and back to the condo we went. The parts were ordered early the next week, arrived on time, and Matt and Kevin kept us informed every step of the way. Although we love the Panama City/Destin area, my wife and I could not have been happier to get on the road and back home to Tennessee. We wouldn't have been able to do it without Panama City Toyota. Thanks for the help guys!John

Perl86969

28 de sep. de 2012

Great customer service. Called about purchasing a car in the morning and drove off with the car that day (windows tinted and all). All options were discussed with us. Side by side comparisons of similar vehicles was arranged until we came up with the vehicle we wanted.

nikki_1010

24 de sep. de 2012

I had a very nice, unpressured visit to the dealership. We have purchased from this dealership in the past and have our cars serviced here as well and been satisfied. Employees are professional and friendly. Would definitely recommend to a friend and would buy from again.

1dani22

23 de sep. de 2012

Not our first experience purchasing from Jacob and will not be the last. We felt that we received a good product at a good price. Additional actions required after the purchase and it was resolved in a timely fashion. Very satisfied with the purchase and service received.

Harold Keown

18 de sep. de 2012

We had a great experience dealing with Mr. Nicholson while trading for a new Prius V.I would reccommend this dealership to anyone needing to trade or needing service work on thier vehicle.Thank you John and Mgr. Jim.

jazlvr54

16 de sep. de 2012

The guys at this dealership have always been very supportive and willing to work with my budget and needs. The profesional staff at Panama City Toyota lets me feel good recommending this dealership and the above mentioned staff. John always has a smile and is very willing to work hard to find what I want. Shane and Lee have been excellent at finding financing. Chris and Raymond are great with service and parts.

vtomasi

16 de sep. de 2012

Fantastic service. My truck required brake work (a factory defect)that would take a few days for parts. Walter let me know and immediatly set up a rental car for me to use at no charge. There was no waiting and minimal paperwork involved. My truck was completed on time and the return of the rental was as hassle free as the pick up was. Kudo's to all the toyota team at Panama City Toyota that made this happen smoothly.

george ferreira

13 de sep. de 2012

fast and friendly service . vey informative. awnsered all my questions and helped me make a smart choice. has helped in the past also very good salesman

Phillips2012

5 de sep. de 2012

If you are looking for exceptional customer service ask for Ian Salzberg. He was professional, courteous and attentive throughout entire transaction. He returned phone calls timely and was very patient, knowledgeable and honest.

martinal

3 de sep. de 2012

Shane was very helpful from the time we came in his.office to the time we left. He was extremely patient understood myy budget and desires and got everything I needed . He laughed. And joked made the visit personable; GREAT CUSTOMER SERVICE JACOB too was extremely patient and curtious. He did try. To sell us any thing bad and he made sure he looked for things that met my wishes . He was extremely amazing. As a new comer to the area.I was pleased

Steve Haines

31 de ago. de 2012

Very friendly and efficient on a very busy day. Well done, and I'll be back. Everyone was courteous, from the person who greeted me, to the sales people, and especially the cashiers. Thank you all.

dawn.weis

28 de ago. de 2012

They are a great team. They are both very responsive to your needs and wishes. They are one of the main reasons I keep coming back.

Locke3405

27 de ago. de 2012

John was very upfront with everything. The price was Great and the service was impeccable. I was already approved for what I thought was a great rate and the dealership beat it by 1.5%. I would certainly buy again from John and Panama City Toyota. It was worth the 2 hour drive.

robb.moss

26 de ago. de 2012

I used the AAA new car buying service and Panama City Toyota accepted the AAA price for the 2012 Camry. It was a very good price. Will Conner was the salesman and he was very helpful. He was knowledgeable, attentive, but without being at all pushy. They did not have a car with the options I wanted on the lot, but they located one and had it ready within a few days.

bprecise

26 de ago. de 2012

We visited the dealership while on vacation at Panama City Beach. Before we could decide to purchase or not, the Sienna van was sold. John offered to find us another and before the end of the next week he had 3 for us to pick from. John gave us several options to choose from, all with great prices compared to our local dealers here in North Alabama. John knew we would not be able to return to Florida to pick up my beautiful Blizzard Pearl 2013 Sienna van, so he arranged for it to be delivered to our doorstep here in Scottsboro, AL. Talk about feeling special-John made it all happen. THANKS to JOHN. We will be telling everyone we know about our great service and our great salesman!!!!!

vbnvbn

26 de ago. de 2012

John was low pressure and he listened to what I wanted in a new car and found it for me. I would rate him as a 5 on all the critera above within his control. We found on returning, others not as quick to meet our eye or to see what we needed until we found John again. I would recommend John Nicholson to anybody visiting this dealership.

lmdigger

22 de ago. de 2012

I saw the ad online and called the dealership and talked to Brandon Lamberson. He was very knowledgable, answered all my questions and within 24 hours had me in the vehicle of my choice. He was most professional and very helpful in every way. I would be glad to recommend Brandon and this dealership to anyone who is interested in a Toyota.

tlangfor

21 de ago. de 2012

Branden worked with me over the internet and phone for almost a month before deciding to purchase a pre-owned Kia Sportage from Panama City Toyoto. As I live about 3 hours from the dealership, and in another state, i was reuluctant to purchase and shopped many other places within Georgia for a better deal. After much headache and time, I was unable to find a better price or the dedication and committment of a salesperson like Branden, who even agreed to meet me half-way for delivery of the vehicle. The Kia Sportage was exactly what my soon to be 16 year old wanted, down to exterior and interior colors and Branden patiently waited with me to decide if this was indeed the car i wanted to purchase for her. Her birthday is this weekend and I can't wait to surprise her, she is going to love it. Thanks so much Branden for all your assistance, your the best!

MSTAFT

21 de ago. de 2012

David from Internet Sales was very friendly and helpful with my most recent purchase at Toyota Panama City. He provided assistance throughout the process and introduced everyone that I would work with throughout the transaction, i.e. finance and service. Great experience.

johneboy1247

20 de ago. de 2012

very good experience-----bought new truck in one trip to dealership-----atmosphere was very professional with all employees being very helpful--I made the 85 mile trip with the intent to buy-----truck was found in another city and being shipped

Jenlgrubbs

18 de ago. de 2012

Jacob was very helpful and help me find exactly what I was lookin for. I told him what I wanted an he showed me my options. This took only a couple hours!

ljcomeau

18 de ago. de 2012

My husband I and visited Panama City Toyota for the first time in late-June, 2011 looking for a used truck. We met Don Knowles and started the process. He was helpful, knowledgeable and didn't pressure us in any way. Well, to make a long story short, we ended up purchasing a 2006 Tundra for my husband and I leased a 2011 Camry. It was not our intent on June 30 to go back on July 1 and pick up two vechicles but we're sure glad we did. We love our Toyota's!

rbmiq

17 de ago. de 2012

Panama City Toyota is a truely professional dealership. David Goldstein was very straight forward on pricing and followed through with everything he promised. He made the extra effort to locate the exact car we were looking for. David, Chris, and the rest of the staff worked together to make the purchase process a very pleasant experience.Thanks.

dakotac17

17 de ago. de 2012

I looked for a car for months and finally stopped by Panama City Toyota and found some cars that were near my price ranger. They worked really hard to get the car down to a more affordable price, making sure that I was satisfied. Brandon was the sales guy that helped a lot. Although he was newer, he made sure he found out the answers to our questions. He was a great salesman and made my dad accept the offer, which is hard to do. Panama City Toyota cares about their guests.

Susanlang

16 de ago. de 2012

It all started when I started shopping for my new Toyota online. I shopped several different Toyota websites and found Panama City Toyota to be the most knowledgable staff out of 10 Toyota stores. I actually paid more for my new Toyota from this store because I felt like it was the best experience that I have ever had buying a new car. I would recommend these guys to everyone. I believe everyone there had a smile on their face and they even wore the smiley faces on there uniforms to remind me to keep a smile on my face. I love my new Camry and John and his team. Thank you Panama City Toyota for the greatest experience of my life. A relationship was born today.

RobertMobile

13 de ago. de 2012

I priced my Toyota at every Toyota dealership within 200 miles of Mobile, Al. This dealership had the best price and was very accomodating. Panama City Toyota is also a great place for professional hassel free service work. I only had to ask once, they performed the work flawlessly without hesitation. All Toyota dealerships are not created equal...I took my vehicle to Palmers Toyota Superstore (formerly Palmers Airport Toyota) in Mobile for service work. Starting with the service manager...they were very unaccomdating, unfriendly, and lackadaisical.For great sales and service after the sale I recommend Panama City Toyota.

pjw1105

11 de ago. de 2012

Both of these gentlemen were very professional and made my experience very pleasant. Jason is a hard working young man and Panama City Toyota is fortunate to have him. Robert worked just as hard to make me happy during the financing process. Because of people like them is why this is the fourth vehicle I have bought from Panama City Toyota.