Mike

22 de sep. de 2016

The sales staff made everything so easy. Przemek Buksza was very knowledgeable and helpful. Even our negotiations went quite well. I was treated with respect and my concerns were heard and addressed. Przemek and all the staff at Papa's Dodge made the purchase of my "new to me vehicle " a pleasure. I would recommend the dealership to friends and family.

Stflorian

20 de sep. de 2016

I had Gary Tufano as a salesman he was patient and very knowable of the jeep I purchased the rest of the staff that help with paperwork were also great

Polskaram

13 de sep. de 2016

Sales rep was amazing. Was a pleasure to deal with. Helped with answering all my questions. Paperwork was super fast. When it's time to get a new suv I will definitely come see Przemek again

Car guy ray123

12 de sep. de 2016

I had a wonderful experience in leasing my 2016 Jeep Grand Cherokee. My sales person Garry Cwikla was very professional and very thorough in every aspect of the sale. Everything that was promised he made sure it was delivered.When it was time to take care of the necessary paperwork the manager, Jeromy Berman made sure that everything that required my signature was explained accurately and expediatly. I look forward in coming back in three years to experience this again.

Happy Jeep Owners

8 de sep. de 2016

We all know that car shopping can be a chore. This is the 4th grand Cherokee we've purchased from Papas, and Garry, in 17 years. We've always had a good experience with them. We have recommended several friends and family to papas and Garry and they've always made a purchase.

xxxxxxxx FAN

6 de sep. de 2016

PRZEMEK AND JEFF (used car mgr) were AWESOME to work with! They were SO friendly and accomodating, made the whole experience so easy and painless! They worked so hard with us to make a deal we could afford! Przemek went out of his way, above and beyond to accomodate us and made us feel very comfortable! Bought a Wrangler in July, bought a Grand Cherokee in August! I wouldn't go anywhere else! No pressure, very kind, like family <3 Great job everyone!

Mikeb914

3 de sep. de 2016

Picked up a 2016 JKU Ribicon Hard Rock from Papas and couldn't be happier with the experience. My sales guy, V-tech was great and so was Ed in finance. I was in and out in a matter of a few hours from trading in a car to pulling off the lot in a brand new jeep. It was well worth the 70 mile drive to the dealership. They are also an authorized AEV dealer which means these guys know Jeeps. I would highly recommend this dealership to anyone looking for a crystler, jeep, dodge.

Robert walton

2 de sep. de 2016

Evan was great, gave a price over the phone, I feel I could have paid a little less but overal we are ver happy I would definitely recommend this dealership and Evan esspecially after dealing with Crowley

Stick77

30 de ago. de 2016

Starting from day 1 with our salesperson Pryzemek, to the finance guys Jeff, Jeff and Ryan, everyone was very helpful. They worked with us on a 3-way deal and made it work. Great Job !Rick stickles

Beth C.

29 de ago. de 2016

I purchased my first Jeep from Papa's Dodge 3 years ago after going to a half dozen other dealerships. The professionalism from the team, price, and customer orientation far surpassed any other dealersI had visited. Even though Papa's is not the closest Jeep Dealer for me, when I decided to buy a second Jeep, I knew the right place to start was Papa's. Honestly, my second experience was as good as my first. Fantastic team - knowledgable, respectful, and great follow up by my Sales Specialist, Gary Cwikla! Great Service Department too! Beth C.

Michael Garten

19 de ago. de 2016

I took my Jeep Wrangler Sahara in for service which was covered under my maxi warranty that I purchased at Papa's Dodge. There was a delay in parts but I received support from Jordan and service manager Kyle. They were very helpful and worked with me to organize 2 separate visits to get the work done. I was very pleased with this support.I also had a pleasant experience with the shuttle driver Bob who is an engaging conversationalist. This is a great service provided with the correct person doing the job.Thank you very much!

ryan

15 de ago. de 2016

Papa's Dodge was the second dealer I went to. I wish it was my first! I was treated with utmost respect and was not pressured on buying. Przemek is a true professional and truly made me feel like I was part of his family and not simply another customer.

sherman18

13 de ago. de 2016

We recently purchased a used 2014 Jeep Grand Cherokee Overland from Papa's Jeep. in our "decades" of car purchasing, this was by far the best experience we have ever had. The professionalism, courtesy, knowledge and kindness of virtually everyone we came in contact with was outstanding. Our salesperson Przemek, the sales manager Jeff, service manger Kyle, and finance manager Jeff treated us like family. The facilities at Papa's surpass all others, and a visit just to look around is worth the trip. They have a huge inventory, and tremendous facility.If you are in the market for a new or used Chrysler product, don't waste your time elsewhere, do yourself a tremendous favor and go straight to Papa's Chrysler, Dodge Jeep first.

WILLYSJEEP

10 de ago. de 2016

We purchased a 2016 Black Jeep Patriot 8/8/16 and got a great deal, $3500 in rebates, and the closing with Jeff was a breeze. Jeff was great to work with and negotiated an excellent loan rate for us 1.99%! Jeromy was also very helpful in honoring the Disney discount. However, Rick was not very knowledgeable about the car during the sale or in the final walk thru and he should have a more professional appearance. I love the showroom with all the classic cars and cafe, so refreshingly different, it is like an auto museum. I want the COBRA! Great dealership! Thank you for my new JEEP. WE LOVE IT!

StayC

10 de ago. de 2016

I bought a car from u guys in 2010.. Had a great experience then and an even better one today!! Thanks, PS: someday I'll get my 3rd car there too ..

Knai

4 de ago. de 2016

We had such a positive experience at papa's we will be back. Przemek. Bukszg was a pleasure to work with and we would be happy to do business with him in the future

megfitz

2 de ago. de 2016

Everyone was a pleasure to work with. Przemek made it easy and fun to purchase the vehicle, very professional and went above and beyond to care for every detail. Both Jeffs (Jeff/Sales Manager and Jeff/Finance) were also great. They were both fair, honest and took the time needed to ensure I understood what I needed to understand in order to make the best decision for my family.

Randall

1 de ago. de 2016

My experience with Papa's Jeep Chrysler of New Britain, CT (and specifically with salesman Mr. Vtek Rosa) was absolutely awesome! I highly recommend this place (and V-tell). I went in armed with pricing information from truecar.com and did some research on the surrounding dealerships' prices, so I had an understanding of the market prices and I knew the price range my wife and I could afford. The desired vehicle on papas website was listed at a certain price to included all of the rebates that I was not entitled to, additionally the vehicle was listed at the (current) market price in the New England area. Not to mention my trade-in vehicle was in an accident that had recently reduced its value. Unfortunately, I couldn't afford the asking price (including all of the rebates) which was already listed at a great price and I was upside down on my vehicle, so many obstacles were against me. However, as Mr. V-tek and I discussed pricing of the vehicle and my vehicles value, he immediately logged on Keller blue book to determine the value of my vehicle which turned out to be below the amount I owed on the vehicle. Mr. V-tek discussed my dilemma to his manager and V-tek and his manager and I reached an agreement that my wife and I were both comfortable with. The dealership gave me more for an undervalued vehicle, added all of the rebates on the final price and reduced the price that the vehicle was listed at. You have to respect a sales representative and company that values great customer service and put customers before a huge profile! This dealership is about building continuous relationships with customers versus a huge sell! I was absolutely impressed with the services and deal I received. I have recommended all of my military peers, subordinates and superiors to Papas jeep dealership because of their friendly service! Go Army strong at PAPAS New Britain!

Jake12345

29 de jul. de 2016

Gary was amazing and made my trip an amazing one! I will be back soon to purchase a van for my my wife, and I will be looking for Gary's help!

Gckami100

29 de jul. de 2016

The sales team was terrific, Vtech was responsive, accommodating and delivered everything he promised and beyond. In addition, he was highly professional and a true delight to deal with, I have had many experiences buying cars and Papas and Vtek are a 10 in my book!!!

sbonardi

23 de jul. de 2016

I came across a used truck on line at Papas. I have a very crazy work schedule working 6 days a week with Sunday being my only day off. I called up Papas to see if the truck was still available. I was put into contact with John Evans. He took the time to see if the truck was available and called me right back. Keep in mind this truck is 2006 and DID NOT have a huge price tag. John worked with my schedule came in ON HIS DAY OFF to help me. I had brought my 3 year old grandson with me and John even treated him to breakfast at the pit stop WOW and then ask if son or myself would like anything REALLY. I am buying a cheep of truck not new. The day I was to pick up my truck I ended up in the hospital. John and Jeff where Fantastic and when I was finally able to get my truck in and out had everything ready for me. IF YOU ARE LOOKING NEW OR USED SEE JOHN day I was

Sailor350

21 de jul. de 2016

Our Sales Associate Garry Cwikla went above and beyond to search out and retrieve the exact Jeep Grand Cherokee Limited we were looking for. He was thorough, knowledgeable and kept us well informed as to the search for the perfect Jeep! Delivery was as promised and Garry was very informative. Jeff Juaire in Finance was also very thorough in going over the paper work. Very happy with the way all was handled for our new car purchase! I would highly recommend Garry and Papa's Dodge to my friends.

Kimmie11

20 de jul. de 2016

Made my first car buying experience a great one. Dave put a lot of time and effort into making sure that I got the Jeep I wanted at a price that was comfortable for me. Dave is extremely personable and I would recommend him in a heartbeat. I love my new Jeep! Thanks again Dave!

Wc Carter

18 de jul. de 2016

Papa Dodge and the sales process was the easiest experience I have had in a number of years purchasing a new car. From start to finish everything was simple and convienert.

KT

17 de jul. de 2016

Evan helped make the buying process easy! His familiarity and attention to detail during the delivery process was exceptional! He spent time reviewing the features in detail.

Jeepjeepjeep

17 de jul. de 2016

Just bought a jeep I've been waiting years for! Salesmen very nice and polite, listened to what we wanted and worked together very well. I'd recommend Papa's!!! Great job gentkemen ~ thank you!

P.S

15 de jul. de 2016

After spending time with other car lots, Wojtek Rosa was a pleasure to work with.I.t was such a great experience Wojtek was very attentive and helped me walk out the door with a car of my liking for a good price and exactly within my budget.. He made purchasing a car very enjoyable and smooth. I highly suggest going to Papaps.Wojtek Rosa addressed all of my concerns. And made sure the car was high quality for pick up and I bought Grand Cherokee Jeep. I would definitely recommended Papas jeep to all my friends and familyin particular Wojtek salesman. He was great to deal with, we got superior customer service. Thank you Wojtek RosaPiotr S

Hotdog22

15 de jul. de 2016

I wish All sales personnel and Companies wer like Papa's, from the moment I arrived until the moment I left with my New Vehicle, Papa's did nothing but display the HIGHEST Professionalism, and Courtesy. I will without a doubt recommend All Family and Friends to Papa's Dodge, Thank You so Much for Everything...

CARB23

12 de jul. de 2016

I have been thinking about switching out my old Durango for something newer. After a service visit I decided to ask about some cars. They helped me with every car I wanted to look at and they were honest with my budget restraints if certain cars were even affordable. An overall pleasant experience.

Mcoverby

7 de jul. de 2016

From start to finish great service. Garry was helpful and was knowledgeable about the Jeep I was interested. It was a pleasure to work with him.

NewJeepCust

2 de jul. de 2016

The purchase experience at Papas from the initial contact with Rick in sales through document processing with Jeff was very smooth and positive. The staff at Papas New Britian is professional and personable. We are very pleased with the vehicle and the purchase experience.

brianl

29 de jun. de 2016

I set up an appointment to look at a new Jeep Grand Cherokee with Ivan Monikowski , he answered allMy questions everything went extremely smooth I received a good price for my trade in and drove home in my new Jeep.

Jimbo58

27 de jun. de 2016

This recent purchase will have been my third from Papa's Dodge from the same sales person (Garry Cwikla) over an 18 year period. To say it was pleasant and professional would be an understatement. Garry has always gone above and beyond to make sure that everything, from the moment you enter the dealership to the day you take delivery of your vehicle, goes smoothly. His approach to customer service is second to none, always respectful, courteous, and professional. While in most companies these qualities would set people apart from the rest, what makes Garry great at what he does, is treating everyone like family. While I have gotten to know him through my car acquisitions, I have more importantly become to know him as a friend. He is always available to help in any way he can, and is always mindful of making sure the customer experience comes first. I worked for many years in a large corporate environment with numerous sales personnel, and it is without hesitation that I would recommend Garry among the best I have dealt with. As a side note, I also recently purchased a Lexus and in comparison would say without question, that my experience at Papa's and especially with Garry was far superior than what I received at Lexus.

Sockcymbal

23 de jun. de 2016

Gary Tufano was great. He worked hard to get us the best price on a Town and Country and stayed late when we took delivery. I would highly recommend him.

Jen

18 de jun. de 2016

We had a very positive experience recently at Papa's Dodge in New Britian, CT. Voytek, our sales consultant was very patient, helpful and accommodating.

JeepgString

18 de jun. de 2016

The sale person was amazing. Quick and to the point. I went in looking and was driving out with a new jeep in a few hours. There was much support from his peer ( I forgot her name ) to keep me moving forward with the sale. This guy even came over after work to help me move a few boxes at my house. This guy is amazing....he must of got in Europe... Papa's Didge gas there team well versifier for all customers...

Jodivannostrand

15 de jun. de 2016

Zaneta Boryka and Matt Campagna Treated us great. We got exactly what we wanted and were in and out within a couple hours. Zaneta was a sweetheart to my daughter and made us feel very comfortable. This is our second time purchasing through Papas dodge and we will definately return

K4E

13 de jun. de 2016

I worked with Evan Monikowski while researching a couple of new wrangler models on the website. He was very helpful and transparent as we worked through the deal. He went went above and beyond to make sure he answered all of my questions and worked with me to close the deal. I highly recommend Evan and Papa's.

Jeep guy3

13 de jun. de 2016

Contacted Evan on the web e-mailed me promptly. Initially said jeep I was interested in had been sold. On Friday received e-mail that deal had fallen through, went and looked at vehicle test drove Evan was very thourough in explaining all features of vehicle. Reached a deal within an hour.excellent experience!! Ed in finance was excellent to work with. Delivery was smooth and happy with my 2014 grand Cherokee!!! Thanks papas!!

Laney0928

10 de jun. de 2016

The overall buying experience was fantastic. The sales team was very knowledgable of their inventory, accommodating, fair and great to work with. Small things like spare keys and floor mats were added at no cost. That's what will bring me back to Papas Dodge. Thank You

I bought a car guy

9 de jun. de 2016

Przemek was very good to work with. He did what it took to make the sale and never made me feel pressured. Thank you again.

Lease Guy

7 de jun. de 2016

Rick MARZ and I spoke over the phone over a two week period being I live in NYC and wanted to make sure I got the best deal before making that long drive. Not only did I get a good deal but Rick went above and beyond and even reached in his pocket and bought me a new Jeep cap from the shop. Rick I look forward doing business with you again and will refer my other family members that also lease. FYI just keep that big mouth Mr know it all Dave away from me. I've been leasing vehicles since 1998! Rick you're the best!!!Thank you,Joe C.

LSmith

4 de jun. de 2016

In my experience, you can go just about anywhere and buy a vehicle - what made Papa's different right from the start was our sales consultant, Voytek "Vtek" Rosa. I felt comfortable, respected and well informed as a customer. That made the difference for me and is why I would recommend Vtek and Papa's to others.

rgjr

2 de jun. de 2016

great customer service and Gary as sales person was greatwould recommend Papa's dodge to others thanksthis 25 word minimum is not for me

palazzcrew5

1 de jun. de 2016

Gary was the best! He patiently walked my husband & I through the never ending options available in our new Jeep. He was very knowledgeable and made this a stress free deal for us. Thanks!

W.Bolin

25 de may. de 2016

I found the staff at Papas to be outstanding. They were extremely knowledgeable, professional, and respectful. I sincerely appreciated their willingness to work with me to formalize a deal. I would absolutely buy from them again as well as recommend them to friends.

Winter16

18 de may. de 2016

Very nice to do business with. Easy and straight forward. They got me what I wanted in a reasonable time frame and at competitive price.

Pcioffari

16 de may. de 2016

Great delivery & explanation of our car's features & operations. Good choice of vehicles. Friendly & knowledgeable staff. Terrific location and great looking showroom. Hard to find a diner in a dealership!

Matt

7 de may. de 2016

Me and my wife have been shopping for a new jeep for sometime, I was pushing for a wrangler and she liked the cherokee. We had been to a couple of lots in North Haven, Wallingford, Milford, and Fairfield saw nice examples of each, and found great deals, but the salesmen didn't seem to want to sell anything. First off I hate not being able to haggle for price, I always feel these dealers that offer "Best price first price policies" are always ripping you off, reminds of all the suckers that baught Saturn's when they first came out, and then found out the dealers were getting huge kick backs from GM to sell theses cars in some cases dealers were selling the Saturn's at 200% mark up with these "Best price first price policies". I checked the Web site and called papas I was connected to Gary T asked about 3 different units and he checked and indicated all were in stock. So once wife got out of work we headed over to dealer at about 6:30 at night Gary was patient and let us drive a really nicely equipped Wrangler Sahara and a Cherokee altitude, first up was wrangler I told wife to drive as this would be her car, I was in front seat, Gary got in back and to be honest this was a little weird as in 25 years of driving and having purchased 12 news cars , this was only the second time the salesman has ever came with me, makes it a little difficult to discuss true feelings about the car and dealership with wife but we had to live with it. Next up was the cherokee, it was nice but wife did not like the slanted windshield, and I had the seat set at lowest setting, and not being a tall man and my head was rubbing the ceiling. This was first time I had noticed this with the cherokee the others were limiteds and didn't seem to have this issue, so we cut test drive short and decided to see what could be done with the price of the wrangler, he talked to the GM, and came back with a number that was a little higher then the competition, about 200.00, wasn't really worried, he was a good salesman seemed honest, didn't give the price as being contingent on us buying any extras like some of the other dealers did. The only issue we had was when we went to pick it up and had to work with Jeff the finance manager, he gave me a monthly rate 2 days earlier and then when we got to the dealership to pick up the price of the jeep jumped $749 and the monthly payment jumped $11.00 a month when I questioned it, he laughed it off and said he must have missed something, then all of a sudden the monthly dropped $17.00. Jeff also seemed very disappointed that we did not want the extended warrany which added $100.00 a month to the payment, I would rather set that $6000.00 aside in my bank account and let it collect interest if something happens down the road I covered and if nothing happens I made $6000.00. Also when we were looking at the cars they had 2 dogs at the dealrship, to be honest seeing this and especially the min pin Claudia really sealed the deal for me and wife as we like animals. To bad we didn't see them there when we picked up the Wrangler.

Lori55554444

2 de may. de 2016

Wonderful sales person Zaneta! She really took the time to show us different models and explained the features. She found us the right vehicle for out families needs.

Donzi300C

2 de may. de 2016

I have bought 3 cars from papas Dodge. 2003 Dodge Intrepid sxt / 2005 Dodge Magnum / 2014 Chrysler 300.All 3 cars I bought from Salesman Dave Corbin. Dave is the glue that holds deals together and makes them happen. He has such a cool / calm / confident demeanor. Normally car buying is a dreaded event but with Dave I know it will go well. If you are in the market for a Chrysler / Dodge or Jeep Dave Corbin is the only guy you should go see. Save yourself a lot of grief and hassle and buy your next car from someone who cares and listens to you and will go to bat for you! You will be glad you did!

Yankeefan

29 de abr. de 2016

The salesman went above and beyond all my expectations. I stopped at the dealership just to see what trucks were available. I knew I would be buying one eventually but just wanted to look and see. I didn't have to wait long before I was helped. The salesman asked what I was looking for and showed me all the trucks with the features I wanted. He answered all my questions and did not rush me or try to sway my interests. They were very professional and knowledgable throughout the entire process. Because of the great service I received and how easy they made everything, I decided to buy the truck that day and trade in my car. Thank you so much for all your help. Will definitely recommend to all my friends.

Bschilling

27 de abr. de 2016

Evan is an amazing salesman. He has been very helpful in helping us make decisions about a car purchase, which is why we came back to him again!

desnow

25 de abr. de 2016

We were pleasantly surprised with our visit to Papas and with our Saleswoman Zaneta! We had been making the rounds trying to find the right car and the right deal and getting frustrated. Within minutes of meeting Zaneta we knew we were buying from Papas. She was friendly and knowledgeable and didn't pressure us, she was more interested in finding the car for us. I thought we were going just to look and ended up buying. She was friendly and professional and we highly recommend her!

Dave

24 de abr. de 2016

I went to several RAM dealerships before I went to Papa's - Wish I had started thereJohn Ward was great to deal with and worked up a good deal

12345

20 de abr. de 2016

Went to a different Jeep dealer the day before and wasn't treated well. Evon and Ed made the process of purchasing a new car painless and stress free. They listened to my concerns and budget and were able to deliver great service.

explorer1

11 de abr. de 2016

In my past I've only owned Fords. Liked the vehicles from Ford, my last Ford was a 2008 Ford Explorer Limited, loved the vehicle, but didn't really care for the new ones. A friend of mine recommended Papa's Jeep, I should speak with Gary Tufano. Listening to my wife grudgingly we went this past Saturday. Met Gary, great guy, knowledgeable, very easy going, kept the whole process very relaxed, kept us informed of each step. Gary worked up numbers that worked for us but mostly Gary kept it simple for us, easy, and very relaxed.Gary is a genuine individual, who enjoys what he does which is evident in how he treats his customers. I've never had a salesman buy my wife and I lunch while selling us a vehicle. Words cannot express how exceptional this individual truly is. Please is you are considering a Jeep or product that Papa's sells, treat yourself to a unique experience, see Gary Tufano.

greg&kelly

8 de abr. de 2016

Even though Papa's and Evan were great to deal with when I purchased my last vehicle, I wanted to shop around and make sure that we were getting the best deal around for my next Jeep. We went to 3 different dealers (Gengras/Bertera/Papa's) and sure enough Papa's and Evan were easily the best priced, most knowledgeable and great to deal with. Evan knew absolutely everything about our Grand Cherokee and even synched our phones to vehicle before we left the dealership. The other dealers couldn't even come within $2K of the price we got at Papa's!!

rshawPT

6 de abr. de 2016

My current car is my first Jeep, purchased after my previous car "died" at 12 years and 200K miles. As you can imagine, I was not excited about having to buy a new car and begin having a monthly payment again. I shopped around, realizing that buying new was not an option, so certified used would be my next best bet. Papa's is on one of my commuting routes, so I stopped in. I was immediately interested in the Cherokee, remembering the name from a jeep of my childhood days. The test ride went great, the vehicle was solid, and with relatively high mileage, I was concerned. My research uncovered a few glitches with the vehicle, and some reviews that were less than favorable. However, my feelings, experience, and thorough review of the service history increased my confidence in the car. What put me over the edge, however, was the staff and atmosphere of the dealership. The business manager, service department, and sales people all seem to have one mission: to get a customer and KEEP a customer. The culture here seems well-established and certainly runs deep. Every individual I have encountered has been professional, direct, and most of all patient. I feel confident that any issues I have will be addressed in an efficient and honest way. Strong words you don't always hear about a care dealership.

wlr1970

28 de mar. de 2016

Garry Cwikla is a great salesmen. I have never come across a salesmen that I would request a second time, but Garry took great care of my experience the first time 3 years ago and prompted me to request him again. He did an even better job this time. He should be commended for a job well done.

daves new car

24 de mar. de 2016

This is the seventh vehicle that I have purchased from Papa's/Gary Cwikla. I have always had a positive experience with Gary. I have even referred the president of my employer to Gary who used to deal with Gengras and was very satisfied with Gary and purchased a vehicle from Gary. Keep up the good work and keep Gary.

Jay

21 de mar. de 2016

Our sales rep worked with us and helped. us in understanding of various models and provided us all the required materials. We are very satisfied and purchased our new 2016 Jeep Cherokee from this dealer on our visit.

Lee

18 de mar. de 2016

My experience at Papa's was fantastic!! Gary was so amazing to work with and made the experience so easy! I would recommend all my friends and family to Gary C. !! All day long! #Garycharm

Janet Quint

16 de mar. de 2016

Can't beat Papa's Service. I went there and was told to see Gary Tufano. He made the sale so easy. he was professional helpful, and patient. I wanted a Jeep Wrangler Hard Rock Edition which they did not have on the lot. He sat down with me at the computer and we ordered one to exactly how I wanted it. We then talked price and he made it all happen. He told me it would take 6-8 weeks. He called me several times to let me know where it was on the assembly line and when it shipped. he called me when it came in and walked me through the whole thing from the blue tooth to setting up the radio. THANKS GARY!!!

GVD

15 de mar. de 2016

My husband and I were being jerked around at another dealership and decided lets see what Papas offers. We walked into the showroom and was happily greeted. The receptionist happily got us a sales woman Zaneta Boryka. My husband told her what was going on and she asked us what are we looking for, we told Zaneta. I happened to like one of the RAM Trucks on the show room floor and told her so. (we never told our sales person what our budget was) She came back with figures on the truck I liked which was $5,000 more than what we were looking at from other dealership. Pricing came back less expensive (than previous dealership) with more upgraded options. Zaneta, Ed and Matt never made us feel rushed or pushed us out the door even thou the dealership was closed. Needless to say we drove home that night with a brand new Ram truck. The best dealership we have ever had dealings with. We highly recommend giving them a visit. Please ask for Zaneta Boryka.

kjg

14 de mar. de 2016

Over the last six months or so, we have had the unfortunate luck of having of our two Jeeps (2012 Liberty & 2001 Cherokee) in need of auto body work, a total of three times. After having a pleasant buying experience with Jeromy when we bought our Liberty new at Papa's, we decided to give Papa's Auto Body a try. It was one of the best auto related decisions we ever made. When our meticulously maintained Liberty was rear-ended last summer, we were very upset to see the damage. Upon taking it to Papa's, we were greeted by the auto shop Manager, Noyda, who promptly provided us with an estimate and assured us our vehicle would be restored to pristine condition. Her professionalism, friendly demeanor and coordination of the repairs was outstanding. When the work was completed on our Jeep, we could not have been more pleased. The paint match was exact and the car was detailed and gleaming the same as the day we bought it off the showroom floor. We have since had the need to have two more repairs done to our Jeeps due to minor accidents (none of which were our fault!) and each time the auto body team has gone above and beyond our expectations with their outstanding repair work and customer service. Our sincere thanks and appreciation to the entire Papa's Auto Body team. While we hope we don't have the need for another auto body repair anytime soon, it's great to know that you're there when and if the time comes again. (We wouldn't take it anywhere else & we live over an hour away!)We will be spreading the word about Papa's. Thanks again... Jim & Karen G.Simsbury, CT

Wilson2491

5 de mar. de 2016

I got my first jeep here and ran into a few problems. Came back and Evan was able to help me get into a new and helped me out on the price as much as possible. Great guy!

NewCar2016

25 de feb. de 2016

My husband's Jeep Cherokee called it quits after 17 years (that was also purchase at Papa's), we couldn't see putting money into it anymore. My husband met with Garry Cwikla and test drove a Dodge Dart. A few days later we both met with Garry to discuss our options. He was pleasant, descriptive, and completely honest with us. It was a no hassle, no pressure experience and I would recommend his services to anyone looking for a new vehicle. My husband dealt with the service department for years and is a happy customer.Dealing with Jeff was the simplest, fastest transaction ever. He went over everything in detail.

DarylG

25 de feb. de 2016

Was looking around for a vehicle to replace my 97 Cherkoee. Looked at a number of different brands. Wondered into this dealership to browse the Jeeps. Lot is huge and has a large number and variety of vehicles on the lot. This helps when looking as you can actually test drive a vehicle outfitted with what you are looking for. I walked in looking like a kid lost in a candy store. The showroom is huge and has a good selection of Jeeps on the floor. Jon met me as I walked around and we chatted. I gravitated directly to the wranglers on the floor. He explained that most people that look at wranglers are pretty set on a wrangler and not one of the other models Jeep makes. Once I sat in the vehicle I realized that it just felt right. Jon was very helpful in helping to narrow down what color and style of Wrangler I would like. There were a number of wranglers on the lot that met my criteria which made looking them over much easier. The whole buying experience was great. Jon did not pressure me. Showed patience as I decided to take a few days to let my head clear after the test drive. I wanted to make sure that this was the right choice. Look around at other dealers and found that Papa's was offering me a very good price. Working with Jon and the finance manager was very pleasant. No pressure at all on the whole process. Jon reviewed the features of the Wrangler when I came to pick it up. He went over the Jeep wave program and all the paper work clearly. While I have not had the jeep serviced yet the sales (John) and finance (Jeff) department were great. I'll review the service department when I bring the Jeep in for service.

franfwilk

23 de feb. de 2016

Over the last 23 -years, my wife and I have purchased four new vehicles from Papa's. Gary Cwikla has sold me my last two, a Dodge Dakota and RAM 1500. Gary has always been more than a sales person. When I purchased my Dakota in 2006, it was on a Sunday, and he made sure I drove it home that day. When I came to see him in 2014 for a new truck, he took the time to review my vehicle usage, service history, and what I was looking for in my next vehicle. He then explained the advances RAM has made in their truck lines since 2006, and walked me through a series of models, features and option packages, and in very short order we found the configuration I was looking for. Even then, he gave me the manufacturer Window Sticker information and marketing broacher's, so I could take them home and show my family. Gary does a great job during the pre-sales process as well, so the sales process goes smoothly. I also like it when out of the blue I get a call from Gary wishing me happy new year, happy birthday, or just to say hello....Gary is more than a sales person, and it is very comforting to know he is committed to making sure he finds the right vehicle for me!!! If you are looking for a new vehicle, you owe it to yourself to stop by Papa's, and don't forget to ask for Gary....

happycarbuyer

21 de feb. de 2016

Zaneta Boryka made the car buying process simple. She knew what I wanted, didn't waste my time, and delivered more than promised. The way car buying should be. She is one of the best salesperson I've ever worked with! It was pleasure. Thank you Zaneta.

rwaldron424

17 de feb. de 2016

I recently visited Papa's Dodge on a whim after looking for a new car for almost six months. I was so discouraged by the time I found myself at Papa's. I was greeted as soon as I walked in the door by the woman at the front desk. I asked for someone who was well versed in special ordering because that's how "over it" I was with dealing with car sales associates at other dealers. That is when I met Gary. I was very upfront with him as to what I wanted and my non-negotiable features in the car along with the fact that I was not leaving that night with a car. This information at no point discouraged Gary or caused him to treat me differently after learning he wasn't getting a sale that night. Gary brought nothing but options and positive solutions, and to my surprise everything I wanted in a Jeep Wrangler was sitting right there on the lot right down to the color! I explained to Gary why I wouldn't be driving off in it that night and much to my surprise another solution! I was very nervous that by the time I would have sufficient funds for a down payment the Jeep would be gone. Gary advised me of my options to ensure the vehicle would be there for me when I was ready. Overall I am extremely satisfied with the level of professionalism, attention to detail and most importantly personable associates. I work in a field where client satisfaction is what keeps us in business and I am very impressed with the level of talent Papa's. I took home my Jeep Wrangler this past Sunday; I had never bought a brand new vehicle ever before, Gary even offered to have a balloon placed on it to make the experience even better! Sometimes it's the smallest of things that make an experience something you'll remember. Gary you did it, I'll be sure to recommend Papa's Dodge in the future and Gary specifically as well.

Lynda

13 de feb. de 2016

My experience with Gary Tufano and Matt Campagna was Outstanding! They were professional, attentive, helpful and patient. I could not have asked for a smoother process and top notch personal service. Gary actually came in on his day off to accommodate my schedule to pick up the car.When you go to PAPA'S , ASK for GARY TUFANO for honest pricing and outstanding service! I would highly recommend him to everyone. Lynda

Gckami100

5 de feb. de 2016

Exceptional experience, they went out of their way to make entire process easy. Evan Monikowski was great to deal with, very knowledgeable, there to help and was outstanding in spending time going through vehicle and making himself available, he was highly responsive and always made time for questions and delivered quick turn around on all my questions. Greg

jeepdude now dodge dude

4 de feb. de 2016

This was my number 2 car deal i did with Evan. Very helpful. Knows his cars he sells. Just a very nice person. This time I bought a 2016 dodge grand caravan.. And i love it. Evan made so easy to buy.. And fast. Stress free.. And that is what i like.. So if you want the best car buying experience. Evan is the one to see..

lou

1 de feb. de 2016

Just got back from finalizing purchase of a used Jeep. Evan Monikowski was great to deal with-knowledgeable and super helpful. Very pleasant to work with-I would highly recommend to others.Lou

JeepGC15

30 de ene. de 2016

My husband and I wandered into Papa's Dodge looking for an SUV and were helped by Zaneta. She was incredibly helpful and patient with us, letting us examine our final choices very carefully by ourselves. When we told her we were leaving to explore some other places, she wasn't pushy at all but said she would be able to find anything we wanted and to call her if we didn't find something elsewhere. And that's what we did. After realizing how stress-free the experience was at Papa's, we called Zaneta and she located the exact Jeep we wanted and it was available for us within a week. We worked with Jeff on financing and he was able to match the low interest rate we had been quoted from somewhere else, no issues at all. We would have started shopping for a new vehicle much earlier had we known that the process was going to be so easy. Thank you to Papa's for their great service and very reasonable pricing.

buddy123

27 de ene. de 2016

I initially emailed Papa's after looking online. I immediately received an email from the receptionist and a follow up within minutes from a salesman, Evan Monikowski. I went over to the dealer that day to see the vehicle. Evan was pleasant and very informative about the vehicle I was looking at. He knew an immediate answer to all of my questions and was able to discuss the specific details of the vehicle. We went back to his office to discuss numbers. There was not a lot of back and forth. Within 24 hours we had made a deal without a lot of haggle which I appreciated. I mean, who really wants to get into that? Evan continued to be very responsive to me, getting back to me within minutes of my texts to him. Overall, I would buy another car from Evan. He was great. I appreciated the time he spent with me and answering my questions without judgment.The only criticism I have is that the sales office for the salesman where we went to discuss numbers and do some other paperwork was pretty run down and uncomfortable. The showroom desks are just that. Desks. The salesmen are not in desks on the showroom floor which from a customer's perspective looks much nicer and more professional when the sales folks are out on the floor. Also, this particular dealer is busy. There was a lot of activity with buyers. I would've like a little more jazz for getting a new car--a balloon, a starbucks gift card, a coupon to their cool diner when in for service, or even offer to take a photo even with my new car---something.... :)

alyse17

19 de ene. de 2016

Papas gave us an amazing car buying experience from start to finish. Evan was so willing to go out of his way to work with us with whatever we needed. He was so friendly and very knowledgeable on the cars and their equipment. We didn't feel pressured and he wasn't at all pushy. Up front honest and effecient. The process went smoothly from start to finish and I absolutely love my jeep!!! Thanks Evan and thanks papas and all their employees who helped making the process a breeze!

Jeep1357

6 de ene. de 2016

When we started looking for a new car, we went from dealership to dealership trying to find the perfect car. One day we stopped by Papa's Dodge and we met with Zaneta Boryka, who helped us find that perfect car. She was very knowledgeable and helpful. She went over different payment options to make the vehicle more affordable for us. In the end we ended up leasing a Jeep Renegade, and now we are totally happy with the choice of the car that we made. Thank you Zaneta.

Jeepman15

6 de ene. de 2016

This is our fourth car that Garry has helped us with and it always is a pleasure dealing with him. Garry always makes himself available, is always helpful and is honest and caring. Hard to find somebody better then Garry. He has become more then a sales advisor, he has become a friend.

Dab 1217

27 de dic. de 2015

Salesman made himself available to fit my availability - no pressure very knowledgeable on the vehicle - new all the benefits of my family's current leases and prior purchases

Jim

17 de dic. de 2015

We visited Papa's a couple months ago to check out a JEEP Cherokee. Gary spent time with us, gave us his card and said he would not hound us and unlike other sales agents, he didn't. Called him last week and asked if he could find one with the packages we wanted. Got right back to us with the best offer of any dealer in the area and more features than we had asked for. We decided it was too good a deal to pass up, and drove it home. Gary is a sales guy you can trust but I also want to mention Jeromy the sales manager and Ed the financial guy who got us through the trade in and paperwork painlessly. We would recommend this dealer to anyone who wants a straight deal and a great price. It's worth the trip!

CGoodale

12 de dic. de 2015

We have always bought our vehicles at our local dealership in town but after visiting Papas Dodge and having a flawless experience with both Zaneta and Jeff we will be repeat customers again. They kept the family business feel throughout the whole process and in today's day and age you just don't find that anymore, with so many dealership chains out there Papa's has kept the attention to the customer and has nailed it with customer satisfaction!

Dani718

11 de dic. de 2015

The original reason my husband and I came to the dealership was to trade in a used SUV we purchased few years ago that we were not happy with due to the service issue. Zaneta was our sale associate, I was happy with her service the last time we were there. She turned our negative feelings about our car problems with the service department we had. She listened to our needs and worked with us to find the best solutions to our issue. Now we did not plan on buying a new car but after showing me the Jeep Patriot, My husband and I knew it was the best option for us. Now we no longer have to worry about having car troubles with buying a new car. I am so happy with her service, I love my new Jeep! Also I want to thank Jeff for working with us with the financing and making it possible with a car payment we can afford! Now we have a great Jeep i love, for many years!!! Thank you so much Zaneta and Jeff!

KH

1 de dic. de 2015

I recently purchased a used Toyota Tacoma. I found that the whole staff from Sales to Financing and Service departments were very friendly and knowledgeable. Matt Shavers in Sales in particular was extremely helpful in my decision to make this purchase. I would recommend Papa's Dodge Chrysler Jeep to anyone. They do not employ the old school dealership mentality which is refreshing. I feel that they took the extra step to make sure that I was a satisfied customer.

Jackfrost

23 de nov. de 2015

John Ward has been our sales executive for both our transactions at Papa's and he has been professional & the attention to detail has been great for both sales. Hopefully will see him again for our next transaction at Papa's.

jgbotz33

23 de nov. de 2015

I recently purchased a used GMC Terrain from Papa's and once I got home and removed the paper floor mats I noticed the cloth mats were missing. I emailed the salesman and this is what took place:1st response -I will see what I can find tomorrow when I get in.2nd response - We have a few more GMC's coming in I'll see what I can get. 3rd response- Not all used cars come with floor mats. I've never seen a car within two years old come without a set of front floor mats. This goes down as one of the most ridiculous statements I've ever heard. All over a set of $90 floor mats.Papa's were the people make the deals.. Not so much.I also question if the simonizing was actually done.. Very questionable.

Mike

6 de nov. de 2015

John Ward was extremely professional and has successfully executed several transactions for The Miller Company. He minimized the administrative end of the transction and we will continue to rely on John for future purchases. Thanks John!

PatSw24

30 de oct. de 2015

I have been looking to purchase a car and was recommended to go to Papa's. The customer service and attention to detail was fantastic. Zaneta made the car buying experience very enjoyable and easy. She answered all of my questions and helped me make my decision on a vehicle rather than just try to sell me one. Jeff made the financial aspect of the buying experience easy to understand and went over all of our options and provided me different scenarios. Couldn't have asked for an easier buying experience and would definitely recommend anyone looking to purchase a vehicle to visit Zaneta and Jeff. Thanks for all your help!

happycustomer

28 de oct. de 2015

I wanted to express my gratitude and appreciation for the way Garry Cwikla handled my recent purchase of a Renegade. He was professional, thorough and thoughtful thru the process. He took the time to explain leasing a car to me vrs. purchasing.This was the second Jeep I have purchased from Gary and would do so again.

Danahills

28 de oct. de 2015

Both Garry S. (Salesman) and Jeffery J (financing) came very highly recommend and were truly amazing in ever single thing they did for us, everyone was very fair, respectable, treated us like we were family and not just someone who was trying to get our money and throw us in something we didn't want just for a commission. This is extremely rare, these folks do it differently & that's why I will ONLY refer to these gentleman. Even the folks running the restaurant treated us with the utmost respect (& his sandwiches were Devine! Thank you so much!!!

2016 Jeep Wrangler

27 de oct. de 2015

My wife and I recently visited the Papa's Dodge/Jeep location (first visit) and were introduced to Gary Tufano who helped us order our new Jeep. We did not intend to purchase a Jeep that day, but the meeting with Gary was outstanding. I have purchased many vehicles in my 40 years of driving, but never had such a pleasant experience with Gary. Absolutely no pressure, hassle or haggling involved, just a simple and solid deal. I would highly recommend a visit with Gary if you are considering a purchase of a Chrysler product!

Murky781

26 de oct. de 2015

My recent dealings with Papas Dodge was an excellent experience. The sales staff was great and the whole process from start to finish was very easy and relaxing.

Jeepguy

26 de oct. de 2015

Had trailer/tow system attached to my new 2015 Jeep Wrangler. Service was performed to factory-like standards. Friendly, efficient, with comfortable waiting area. Regards, Jeffrey johnson

cez

26 de oct. de 2015

I was very satisfied with the service. John Ward was my salesman and could not have been better. I would highly recommend John to any friends that may be looking to purchase a new vehicle

Nifty

25 de oct. de 2015

I bought my car used and there were some small issues which wouldn't be noticeable without driving the car and using all the features. I called and mare an appointment to fix this issues and they kept me informed the whole time and were very polite.

David D'Agostino

14 de oct. de 2015

Zaneta was great from the minute I called her and expressed an interest in working with her again on purchase. A true professional! She is knowledgeable, patient and understanding. She made things happen and quickly. She listens to the consumer and takes action. I have worked with Zaneta in the past and it was a pleasure working with her yet again.Thank you very much!David D'Agostino

Ad0104

13 de oct. de 2015

The vehicle was sold to me with TPMS turned off. Papas service made sure the problem got corrected. They brought the car to Hoffman Audi and had no problem paying over $2600 to replace all sensors and then some...

slick50

9 de oct. de 2015

I am impressed with Papa's dealership. No pressure, and true numbers presented without hidden costs.Like a breath of fresh air, as you can relax and enjoy the negotiations. A big shout out to Evan Monikowski, our salesman. His product knowledge shows that the staff have up to date training, and his desire to help in any way possible is very much appreciated. Really a great place to shop.

Gussa

5 de oct. de 2015

Overall purchase experience decent. Except many features or equipment in the online description were not actually included. Disappointing trying to get equipment or answers unsuccessful.

Sodus

30 de sep. de 2015

Thanks to Garry Cwikla for helping me find a new Cherokee with the features that I wanted at a price that I was looking for. The most difficult aspect of this experience is that I had to part with my old jeep with 125,000 miles. I guess this is called separation anxiety.Garry is good at reading people. He pretty much new what I wanted before I did. In my business, time is money. At my age there isn't that much time left. Therefore, I was quite pleased that he quickly got me to the right vehicle at the right price.The rest of the purchasing experience went quickly and smoothly. Jeff Juaire, who did the financing, was clearly at home with the whole procedure and had all the facts and figures down.The whole team was friendly and accommodating.

Mike1234

26 de sep. de 2015

When I bring my Ram Diesel in for service the Technicians and Service Reps act professional and they do great work and I don't have to bring it back to do over.

Pablo

23 de sep. de 2015

I have become used to VIP service when doing business at Papa's. They know what it means to care for their customers, and they get it right each time!!!!!

Enos316

20 de sep. de 2015

I was working with Evan at the store. He was very knowledgeable and got me a great deal on my trade in. Overall it was a great process and I'm very happy with my new car.

megan m

15 de sep. de 2015

From soup to nuts, this purchase could not have been any easier. That was all due to the hard work of our sales rep Zaneta Boryka. I had certain parameters for my next purchase and Zaneta met every one of those goals. Moreover, she knew we only had a small window of time to get everything accomplished and she got it done! She is a very hard worker and I completely appreciated her thoughtfulness and attention to detail. I would definitely recommend her to anyone looking to purchase a jeep.

Dodge1500

12 de sep. de 2015

Great salesman with a great personality made buying a new truck here very easy and was willing to take the time to find the right vehicle

bpearsal75

8 de sep. de 2015

I have been dealing with Papas for years now and have always purchased all my parts thru this location and never have had a issue. This past Thursday September 3rd and stopped into the service department to ask a question in regards to the locking lug nuts on my vehicle when i purchased my 2014 Dodge Durango RT they did not give me that locking Key so i needed the service department to take off the lug or basically tell me how i can purchase one ... the lady behind the counter was very short with me and gave me a horrible attitude she basically told me they had no time for me that day i had no issue with this and asked if i can come back she told me they are booked there are people in front of me getting service and to come back in a week... i was appalled with the attitude and left.. I proceeded to Crowley Dodge in Bristol and they took me right in and assisted me and did what i needed and did not charge me a dime needless to say this is my new Dealership i will visit...

rlpl127

7 de sep. de 2015

Second vechicle we've purchased from Papa's.Always a pleasnt time.We've always had Evan as a salesperson thru both buying experiances, and his expertise is par to none! VERY qualified! He is what makes purchasing a vechicle fun and enjoyable ,not a stressful,uncomfortable, pressure filled time.Before you drive off the lot with you're new vechilce,Evan as managed to explain,and show you everything you will need to know about that vechicle.,and is more then willing to answer any questions you may have.His processing of the purchase order etc.is explained in full,and in a timley fashion.He is very patient,and always accommodating.Ed Koziol is very comfortable and easy to work with,and completes the mountain fo paperwork very quickly! As always a fine buying experiance.

denise123

2 de sep. de 2015

As I was driving my Jeep Patriot from NY to CT, I was just getting on to RT 9 when I noticed a warning light came on over the temperature gauge. As I was driving, my car was loosing speed. Eventually I had to pull to the side of the highway and shut the car off for a few minutes.. when I started it again I could tell that it wasn't right. No speed, the light remained on and there was a whining sound I could hear. I had to pull over 4 times before I made it to Papa's Dodge. When I went inside just to see if someone can come out and just look the warning light and just to see how it doesn't move when I step on the gas the man at the desk said no one can look at it now. I just wanted someone to look for a second just to see what is happening to it so they would have a reference later when they worked on it. I didn't expect anyone to fix it right away but even the manager said no one can look at it . everyone was busy. I was pleading with just to look at it but they wouldn't have anyone take a minute and look at it. I buy all my cars from there and I do all my service from there so I was upset that no one could take a minute and look at my car. They got me a rental for the day and said they would look at it later in the afternoon.. I got home and about 2 hours later the guy from the desk called me and wanted to know what the warning light looked like .. I was so upset with him right then because when I was there I ask him to have someone look at it to see it so they would know what it looked like, and they didn't want to then and now they are calling me to find out what it looked like. I was more upset now . Two hours after that I called them to see if they found the problem and they informed me that they checked everything on it and they could not find anything wrong with it. if they only checked it when I first brought it in they would have saw there was a problem . now I have to drive this car and hope that it doesn't happen again . Needless to say I am not happy at all with your service department.. So I am rethinking even going back there for service and or buying any other vehicles from there. I am not happy at all.

joel2345

1 de sep. de 2015

I had an ongoing problelm with the brakes on my Dodge Grand Caravan and Papa's stepped up to the plate and hit a home run, repairing and replacing, and the brakes work great. Great people at Papa's! Highly recommended for purchase and/or service.

JMB

31 de ago. de 2015

I bought a 2015 Jeep Cherokee at Papa's from Gary Tufano last weekend. Buying a car can be exciting, but also unpleasant. I have experienced my fair share of rude, pushy, condescending sales consultants. Gary was the exact opposite. He was knowledgeable, pleasant and straightforward. There were no tired lines or bait and switch games. When it came time to negotiate price, I was reluctant to tell him my bottom line at first, having suffered with previous sales people. After a couple of rounds of back and forth, I could tell that he was being candid, even bringing me the invoice the dealership paid for the car I was intending to purchase. He beat quotes I had gotten at 2 other dealerships and gave me more than I planned for my trade in. Ed Koziol, the business manger, then made the paperwork go very quickly (quicker than I had ever experienced before when buying a car, especially on a Saturday) and got me out the door and into my new car. I am very pleased with my car and the experience I had purchasing it. I would recommend Gary and Papa's to anyone looking for a new car.

mewnurse

31 de ago. de 2015

Matt Shavers helped me purchase my new car. From the initial contact through until delivery this gentleman made the process smooth and quick. Matt was friendly and genuine which makes a potentially stressful experience very pleasant. Thank you Matt, I love my truck!

Marcoc

31 de ago. de 2015

I bought my third vehicle from Papas and last two a jeep and a Ram truck I dealt with John Ward. The salesman and dealer staff were able to work with me and after negotiating a good trade value and interest rate I think I received a great deal. I would recommend the salesman and dealer anytime. Great customer service.

j5helbling

30 de ago. de 2015

My car buying experience at Papa's Dodge was the best I've ever experienced thanks to Garry and Jeff. Garry was a pleasure to work with and helped me find the exact dodge charger I was looking for. Garry's personality, expertise, and 'non pushy' sales approach made it a fun non stressful purchase. My family has purchased four cars from Garry and will continue to in the future!

Lefty

21 de ago. de 2015

The service dept. is very friendly and accomodating. Their effort is makes sure that the customer is taking care of. Before I asked they were already on line looking for any recalls.

Ksaunders

12 de ago. de 2015

The service was excellent at this dealership while I was trying to buy my first car! Everyone was very friendly and helpful during this process.

big green vt.

11 de ago. de 2015

VERY KNOWABLE SALEMAN AND TOOK VERY GOOD CARE OF ME AND MY WIFE. CAR WAS DELIVERED ON TIME AND FINANCING WAS VERY FAST. I WILL BUY HERE AGAIN AND TELL MY FRENDS ABOUT PAPAS DODGE.

plauda

10 de ago. de 2015

I came back to Papa's for my second vehicle. I find everyone in the dealership attentive and friendly. Evan Monikowsi has been my salesman. I have and will continue to recommend him. He is straightforward and informative about all the vehicles, takes time to answer any questions until you are satisfied. He follows up on anything he says and I was very comfortable working with him again. He took the time to go over all of the vehicle features and connected my phone which is invaluable to me. Again I would highly recommend him for a car purchase and will be a repeat customer

Martyn, Sharon

8 de ago. de 2015

Knowing friend and family who have purchased cars at Pappa's Dodge who were satisfied with their purchases made it easy for us to visit the dealership. I remembered the older dealership back in the day off of East Street. My has the dealership grown! My husband and I were impressed by the relaxed atmosphere inside the building. There was a nice collection of museum quality older cars on displayed to view. A dinner to grab a coffee and snack even a barber shop !?!.... Oh I almost forgot We were shopping for a car. We were not bombarded by hungry shark like sales people. It truly was a comfortable experience. We already own a Jeep now we was looking for a touring vehicle. We looked at the Dodge Caravan and Chrysler Minivans. John Ward sat down and helped us narrow down what options were most important to us and then we priced out options and packages. No Pressure. In the end we picked out exactly what we wanted. Looked at protection packages decided what worked for us. All this and No Pressure. Did I mention No Pressure. I will be sending my son to shop for the Jeep he's been dreaming of. I know he will be treated fairly and walk out with what is right for him. Thank You Pappa's Dodge

Joe W

5 de ago. de 2015

Always a great experience working with Evan and the team at Papas. This is my forth purchase from Papas over the years and I'm always very satisfied. I feel I received a great deal and would recommend the Papas dealership everyone.

edsueg

4 de ago. de 2015

When we had an oil pan issue when attempting our first oil change since buying our used truck, we contacted Zaneta right away via email since it was late on a Saturday. She got back to us right away on Monday morning and suggested we should talk to the service department whom she had already told of our problem. We made arrangements to bring the truck to New Britain even though we live in Mass., and the oil was changed and the oil plug replaced - no questions asked!I would certainly refer Papa's to anyone looking for a friendly place to buy a new or used vehicle!

Sandman1917

4 de ago. de 2015

I have been back to the dealer several times with the same issue. My Dodge Ram 3500 dually only has 29,000 miles on it and it is eating tires for breakfast. I brought it to the dealer two times already to have a front end alignment performed. Once aligned I had another set of tires installed. Within two weeks the front tires were shot. The tire shop I used said they have never seen tires that bad in such a short time.I brought it back to the dealer again and they performed yet a third alignment and again it was out. I'm insisting that they compensate me for the brand new tires that are already shot and they refuse. They now have me waiting over an hour to speak with a manager wasting my time.

Chrysler T&C

4 de ago. de 2015

Awful service! They fixed my car and 3 weeks later the same thing is broken again! When I called they had to call me back and it took 4 hours for a call back. It's my AC and Pauline tried to first tell me that they didn't work on it when they had my car. Good thing I still had my receipt to prove to them that they did and they were like "oh,yeah". Anyway, I'm without AC now and they can't take my car in for another week and a half - it's August people and they broke it and supposedly can't look at the car for another week and a half. Spend your money somewhere else! Pauline was clueless and Jim was plain rude and kept interrupting. Unfortunately, I would go somewhere else but can't now because THEY BROKE IT and I asked them if they would pay for it if I brought it somewhere else and they said no.

Brenda

1 de ago. de 2015

This is our second vehicle we purchased from Papas. We are happy with everyone who works there from Sales, Finance and Service. We would return to purchase another vehicle from this dealership.

William

1 de ago. de 2015

I entered the dealership wanting to shop 3 dodge and 1 jeep brand models. Garry, my sales person, was extremely helpful in working with me and narrowing my purchase selection to the 1 jeep model. I had noted some very specific options to meet my needs. We worked through the model trim levels with options and landed on the Jeep Grand Cherokee Limited with 3 optional packages. Then, Garry and Matt worked to locate this for me, success at another local dealership! Jeff worked the trade in numbers, more success as he hit an agreed value on the first pass (I did some homework and had a target). All this came together relatively quickly and then my decision lease or purchase...Jeff was great working both options and taking advantage of the incentives for each. Summary! This was a great team of professionals, focused first on my happiness, always listening and providing accurate/helpful information for my decisions. I am very happy, Thank you!

kevin1984

31 de jul. de 2015

I recently brought my 2005 Jeep Liberty in to have a trailer hitch added (due to recall). When I came to pick up my vehicle they had an itemized list of problems with my Jeep. First and foremost was the water pump was leaking the price they quoted for this part was $230 and $265 in labor. The part costs $50.99 at advance auto and the job probably takes a trained mechanic less than an hour to install. This appeared to be a legitimate issue so I took it to Paul's Depot Garage on the West Hartford - Hartford line and he replaced for $300 total. Next up was the front drive-shaft boot was torn, this part was $661 again I found at auto parts store for $300. Upon inspection though it was not torn total cost for this repair would have been $815. Next up rear main seal leaking $1,164 - not leaking. Then Transmission cooler lines leaking/rotting necessary to replace $540 - upon inspection they were okay... Along with general maintenance things like a break job new rotors $1,020 and various other imperfections on my 10 year old jeep the total suggested value for work to be completed was $5,800 KBB lists my jeep as being worth $4,300 you do the math. I would avoid getting service done at this dealership at all costs especially if you are paying for repairs yourself.

Jen17

29 de jul. de 2015

We have had nothing but issues from the salesman, finance guy, service, etc. Brought our truck back four times in the 2 months we've had it. Horrible service.

Jeepman

27 de jul. de 2015

We just purchased a 2015 Grand Cherokee. We were Very pleased with the professionalism shown by our salesman and his overall knowledge. Everyone we met was pleasant and helpful. We love the Jeep and the staff made our new car purchase easy.

jgc

26 de jul. de 2015

Employees were very friendly and helpful. When I got into my vehicle after the service there was oil on the steering wheel which got onto my hands before I noticed it. Another service dept that I have used in the past for a different type of vehicle washed your car after which I found very nice.

Gloria

24 de jul. de 2015

Redeemed my mopar gift certificate for great products and very happy. Recent oil change experience was quick and efficient with pertinent suggestions for extra service but not insistent. Professional service employees

JimBeam22

18 de jul. de 2015

Very knowledgeable staff, kept me informed of what needed to be done, when parts would be in, provided rental car when vehicle needed to be kept overnight. Shuttle driver very efficient and curteous. I would reccomend Pappa's for your repair and service work.

SWANEE33

15 de jul. de 2015

THIS TRANSACTION WAS VERY EASY. ZANETA, MY SALESPERSON, WAS VERY PROFESSIONAL AND KNOWLEDGABLE. I RECEIVED A VERY FAIR TRADE IN PRICE AND EXCELLENT DEAL ON THE VEHICLE. THE PAPERWORK WAS PAINLESS AND QUICKLY DONE BY JEFF JUAIRE.

jeepgirl09

14 de jul. de 2015

Absolutely great with me and my family! Gave me a great deal on my Jeep and cleaned and double inspected t for me. Even was really awesome and gave me a breakdown of everything. Wasn't biased at all, and told me what I should do to get the most for my money. He was fantastic. Definitely would recommend this dealership. They took care of me really well! Two thumbs way up, guys!!!

Cherokee17

13 de jul. de 2015

I had a good experince at Papa's Dodge Chrysler Jeep while purchasing a new Jeep Cherokee. Dave and Jeff where knowledgeable and friendly. No hard sell, no pressure. I explained what I was looking for and they made it happen. They made the whole transaction a breeze. I am truly enjoying my new ride. Thank you, CD

Jay101

12 de jul. de 2015

My cabin air filter was changed by myself 4 days before going in for service and the service agent told me that it was in need of changing. I called him out will on the flat out mis diagnosis. There was no accuse for that. Also my brake booster has a problem and did not qualify for a recall replacement . That did not make me feel like I was being taken care of.

Mel&D

7 de jul. de 2015

John Ward at Papa's Dodge was very helpful and friendly. He helped us purchase the Jeep that we wanted without the usual "sales pitch" that we get at most dealerships. The buying process was smooth and pleasant. Papa's had an "old school" feel to the place where you felt people were there to help. Diner was great! I will definitely recommend John Ward and Papa's Dodge to friends and family.

bodyrocshaun

6 de jul. de 2015

John Ward at Papa's in New Britain was amazing! He got me the car I wanted at a great price! I had been to three dealerships before finally getting the experience I was waiting for at Papa's Dodge.

Ice cream guy

3 de jul. de 2015

Fast, friendly. No appointment needed. I walked in and was out in 20 minutes. You can lunch there while you wait if you like. Great

scott

3 de jul. de 2015

Very friendly and no pressure dealership. Promptly returned my calls and worked to get me the deal i wanted. Was the easiest car pick up i ever experienced. Little paperwork and no pressure to buy added services such as extended warranty.

bbaez

2 de jul. de 2015

Excellent service great attention to everything. David Corbin and Jeff great people to do business. I will go back and do business again and without any hesitation I also will recommend this dealer.

Heidi66

25 de jun. de 2015

This is my second experience buying a new vehicle with Papa's Dodge Chrysler Jeep and I can not say enough about how great they truly are. I dealt with salesman Gary Tufano on both occasions. He is the nicest guy & really down to earth, very patient and knowledgeable too. The whole buying process was made so much easier and stress free because of Gary. I also want to mention Jeff Juaire who managed financial/loan side of things. He is such a nice man and got me a great rate and again it was so easy! They did it all! Now I'm driving my brand new 2015 Jeep Grand Cherokee and I love it!! Thank you Gary and Jeff

kbelljr

20 de jun. de 2015

I've dealt with many different dealerships but Papa's is always fast and efficient. The facility is amazing and i never mind hanging out there for a while waiting for my vehicle to be worked on.

NAS

18 de jun. de 2015

Recently, I bought a 2015 Grand Cherokee . It was the best experience I could have asked for and much easier than I expected. My sales person Gary Tufano was incredible. He was very knowledge able, friendly and made it a fun experience. He is capable to satisfy a customer. I received an excellent service.

Frankw

13 de jun. de 2015

Buying a used car is often a lengthy and stressful experience. No so at Papa's. From the initial contact via the Internet, I could tell this was going to be an upfront, honest and straightforward transaction. Negotiations were very upfront, no long tedious back and forth and no high pressure sales techniques were used. This is what we can do, and this is what we cannot. I fully appreciated the absence of the games I have seen in other dealerships.After the sale was complete and the ink was dry, the customer service continued. Days later, showing me features in the car that I was unaware of, answering questions, even helping me load music into the entertainment system!This is my third Jeep, but my first with this dealership. You have made a customer for life, thank you.Frank W.

Khoyt

9 de jun. de 2015

I can honestly say this was by far the quickest, easiest and most enjoyable car buying experience! We were on a quest for a 2015 Jeep Cherokee and initially visited a different dealership. That dealership couldn't give us the time of day even though i had scheduled an appointment. We left and went to Papa's and within minutes was greeted by our Sales Consultant Gary Tufano. Gary understood our needs, was super easy to work with and we felt he was sincere and trustworthy. The numbers were right where we needed to be without haggling back and forth. We wrapped up the deal quickly and even had a flawless pick-up the following day with Ed Koziol. Highly recommend doing business with this dealership!

Maria

8 de jun. de 2015

Excellent service,and I love the feel of my car. I brought it back to finish work identified as necessary by Papas after initial visit. Just one more thing left....the key. Also appreciate your friends and family discount...your Diner is great also. Best experience ever!

jenniferrosee

2 de jun. de 2015

Last month, I bought my first car on my own, a 2015 Jeep Compass. It was the best experience I could have asked for, and much easier than I expected. My sales person, Evan Monkowski was incredible. He was very knowledgable, outgoing and made it a fun experience. He explained everything to me regarding the car and the financial part in detail. This was only the second place I visited regarding this car, but they gave me exactly what my car was blue booked for which was great. All in all, I would strongly recommend this place and Evan to anyone looking to buy a car!

BillA

2 de jun. de 2015

I brought my 2015 Challenger SRT 392 in for a re flash of the computer. They did an excellent job and my car was very well cared for by the technician.

john c

31 de may. de 2015

This is the first time that I have bought a car and didn.t get stressed out. I choose the car I wanted and Zaneta made the deal possible. She made this a good experience and everyone there was very friendly. I would recommend Papa's to anyone the prices and service are great

Mcb860

31 de may. de 2015

I just picked up my new new jeep and I can't say enough good things about the buying experience. Everyone at the dealership was easy to work with and they have me a great price on the car. Gary Tufano was able to get me the exact model that I wanted and was an absolute pleasure to work with!

jessicac

30 de may. de 2015

I was on the hunt for a good, reliable car that would last me for years and years to come. After a long search, I finally found a beautiful car at Papa's. The salesman, Evan, didn't push any car on me. He merely showed me the car and what came with it and let me make a decision on my own. He was very helpful and informative. I highly recommend going to this dealership if you're looking for a place that won't pressure you to buy a car from them. - Jessica

Debbie007

27 de may. de 2015

We had been to a few other Dodge dealerships and none could come close to our experience at Papa's. My husband called looking for a Dodge Durango R/T to test drive and we left placing a deposit on it. We came back with my car to be appraised a few days later and received a fair amount and drove off with our new car. Papa's prices are hands down the fairest around. Their competitors don't even come close. Our sales experience with Zaneta was fabulous. She is an extremely professional, personable and efficient salesperson. Thanks Zaneta and we will definitely be back to see you when my husband is ready to purchase his new truck!

mattwallace24

26 de may. de 2015

Purchased a new Jeep Wrangler from Evan. They had the one I wanted on the lot, so I was just looking for a fair deal and an easy negotiation and closing process. Evan and Papas did great on all counts. Got a fair trade-in and purchase price and was in and out in less than a couple hours. I did have to follow-up with Evan to swap out the floor mats and he was quick to reply and had everything ready for me when I got there.

EmmaL

26 de may. de 2015

My car needed a couple small things fixed and I had a warranty. Everything was done in a timely manner and it was all covered. They washed my car too. They also gave me a 10% off coupon for their diner and a coupon for a free drink. I had my car back the same day. I did have to wait two weeks for an appointment, but the work was done well. Only downside: they offer a free ride back to your house or your office, and then they'll pick you up to bring you back to get your car. I had asked in advance for the ride back to my office in the morning; I work five minutes away. They said no problem, but when I got there that morning I was told that the shuttle had just left for Middletown (at 8:45 AM) and I ended up being 35 minutes late for work. I wish that someone had looked more closely at the schedule or that the shuttle had waited five minutes. But overall I'm happy and I will bring my car back.

JIM FROM SIMSBURY CT

23 de may. de 2015

I JUST PURCHASED A NEW JEEP FROM PAPA'S AND THE SERVICE I RECEIVED FROM MY SALESMANVTEK WAS OUTSTANDING HE PROVIDED ME WITH RESPECT AND HONESTY.I WILL DO BUSINESS ANY TIME WITH VTEK AND WILL REFER HIM TO MY FRIENDS.JIM

2015 Rubicon

21 de may. de 2015

We walked in on a whim to check out the 2015 Jeep Wranglers and Zaneta greeted us and was really helpful. Once we decided on exactly what we wanted, we ordered a Rubicon with Zaneta. She was able to get us the price we wanted to pay for the vehicle and she was very thorough with the available options, therefore, we didn't feel the need to visit any other dealerships. She kept in contact with me throughout the process, updating me on the status of the vehicle as it was being built. She even called me on her day off to let me know our Jeep arrived at the dealership. Zaneta is very personable and treats you like a friend. She truly loves her customers and it shows!

unhappy customer

21 de may. de 2015

Don't Lease a car here. When they screw up the paperwork, you end up paying double to the bank even when it isn't your fault. They will have your car towed (even when you are current on every payment) and then give your plates to a shady company that holds them and extorts money in order to get them back. Mind you, this is WITHOUT a repossession. We have lost over $1000 because of a paperwork error.

Happy Wrangler Owner

20 de may. de 2015

I had never bought a new car before and was actually driving the same car I got in high school 15 years ago!!I was surfing the web one day and happened to hop on Jeep.com out of the blue. I built a new Wrangler Unlimited Willys and the resulting payment made me feel like it was something I should entertain. I knew the price on-line was not necessarily the price I would actually get once I walked in the dealership but I didn't think it would be too different. I walked into another major Jeep dealer in the state that was by my place of employment. I was upfront with what I had seen on-line and what I was interested in doing. Right away it was what else I should be looking at. Once we overcame that and sat down to talk about what I actually wanted I was shocked! The monthly payment was nearly double!! When I explained that I didn't understand how it could be soo off I was given reason after reason as to why it was higher. All of the "reasons" didn't make sense. As the days and communication went on the price came down...and down which obviously doesn't sit well. If you start at 10 and end up at 5 then you are obviously not doing right by me to begin with. And I totally understand the need for them to make a buck as well but there is a right way to do business and a wrong way to do business. Eventually I received an e-mail that the sales rep had spoken to the manager and that they could do XYZ. The resulting payment was still way more than I wanted but they had somewhat conditioned me to think that this is just how it is. I went in on a Saturday and was set on doing their deal. I was to talk it over with my wife and return the following Monday with my deposit in order to have the car built.Later that Saturday my wife said that the price worked but lets see what Papa's can do. So we take a ride over to Papa's and ended up working with John Evans. He was like no other car salesman I had ever dealt with. There was no hidden agenda and it was truly like he was just there to get me what I wanted. I laid out exactly the same thing I had at the original dealership. He didn't suggest another car and instead got on their dealer version of Jeep.com and built the car. Not only that but he provided insight as to how this really works. Something as simple as not going with a manual transmission to save money, as I had thought, because at the end of the day the price difference is minimal. And he actually knew why!! It all made sense. He also knew that I was eligible for an incentive that the other rep had no idea about apparently. And he was the one who brought it up as I thought I didn't qualify for any. The cloak of dealership secrecy was NON-EXISTENT!! Go figure. I actually added more options than I had done originally and the price was less than $10.00 more than what was on-line for the same configuration. Which meant their price was actually lower than Jeep.com because the resulting monthly payment was with tax, title and registration. At that point I didn't need to hear anything else and didn't even haggle because I truly felt as though I was getting the best deal possible. Have you ever heard that before about a car-buying experience?? I hadn't...ever.I did the deal and the rest well is in my driveway. And it took 31 days which is what John had though and not the 9-12 weeks that the other rep had quoted me. He had said they have to quote that but that it was probably more like 8 weeks. How a best-case 8 week scenario is 8 times longer than what John had said is beyond me but that just speaks again to where the knowledge-base was at with John and Papa's when compared to another dealership. So how the price can go from double the manufacturer's website to less is certainly a mystery to me but what should no longer be a mystery is where to go for your new or used Jeep. The answer is Papa's.I don't want to forget Ed Koziol either. He handled the signing at pick-up and it was just an extension of the sales experience. Personal and friendly. We talked family and sports and easily the best Redskins fan I have ever met...Thanks yet again John!!!!! I look forward to driving my second Jeep for another 15 years+PS He even took the pick up serious with a ridiculously thorough walk through on the car. Start to finish absolutely the best!

2015JeepWranglerSahara

20 de may. de 2015

Evan was our sales person and was always professional and responsive to any inquiries. He is very knowledgeable and honest about discount programs, rebates and incentives as well as vehicle options and features and takes his time explaining everything without any pressure to purchase. Once we decided to make a purchase Evan wrote everything up and handed us off the Ed, the finance manager. We found Ed to be up front and honest about financing the vehicle. He worked hard to find us financing at a great rate! The entire purchasing process was fast and efficient. I would definitely recommend Papa's to my friends and family.

gail222

19 de may. de 2015

I have dealt with Papa's for over 8 Yrs. Bought my first Jeep Liberty in 2008. With the help of Gary Tufano my boyfriend bought his 2014 Jeep Grande Cherokee last year and I just purchased a 2015 Jeep Patriot this week with Gary. The process was effortless thanks to Gary!!! I would recommend this dealership along with Gary T. to anyone looking to purchase a new vehicle.

Leah

18 de may. de 2015

Very easy car buying experience. They were honest about the deal, what was available, our options. Worked hard to get us the best financing. Answered all of our concerns. The buying experience went smoothly and we love the new car!

JCat

17 de may. de 2015

Went into Papas knowing exactly what I wanted and that's what I got. Gary C took me through the process like a pro. Ordered my Jeep Wrangler Willys and 6 weeks later I was in my. While. Again, easy, seamless and professional. ThanksJim Caturano

cornwallio

10 de may. de 2015

Even is an xxxxxxx I will never deal with! Tried once He lost a sale to another salesman as he never even wanted to talk to me!

Sergiolongo

4 de may. de 2015

Very nice dealership very friendly salesperson very happy with the new carI would recommend someone to buy a car from the dealership hoping that the service will be just as good thanks

Ryan-CT

4 de may. de 2015

I purchased a 2015 Jeep Wrangler Unlimited from Evan Monikowski last week and was blown away by the efficiency and speed of service. Evan answered all my questions and took time to make sure that I was very comfortable with the use of all of my new Jeep's features. I cannot say enough good things about the service and care I received from Evan and Papa's. I would recommend them to anyone in the market for a new vehicle.

EmmaL

24 de abr. de 2015

Evan M. was so helpful and patient! He was more than willing to work with me on everything I wanted. He didn't push me into anything I didn't want. He got things fixed quickly and when I came in to purchase the car, he got it done within an hour. Throughout the whole process he was friendly, easy to talk to, knowledgeable, and efficient. I am very impressed with how smoothly everything went and how friendly everyone was. From the first I test drove the car to the time I drove away in it as the owner was one week! I would definitely recommend this dealer and Evan M.

Rudy

24 de abr. de 2015

This purchase of a 2015 Grand Cherokee Summit was the best possible experience of my 75-year old life. EvanMonikowski went the extra mile to make sure that I was happy and I would rate him an 11. Finance Manager EdKoziol also made the purchase arrangements an easy experience. The dealership was clean and easily accessible right next to Rte 9.I would definitely endorse Papa's Dodge to my friends. Thank you, Mr Dom Papa

Jeep2015

19 de abr. de 2015

Everyone was very helpful and nice, I was able to bring my new car home on the same day that I test drove it. Thank you

Dog watcher

14 de abr. de 2015

I traveled 25 miles to Papa's for service because of the experience of my purchase of my 2014 Challenger. With two other dealerships a lot closer I thought I chose the better one. I took my Challenger which I care for inside and out in for just an oil change and tire rotation. When I got home I noticed on my hood and fenders had oily hand prints on them. With the care that I put into my car I was very upset. I called the service dept. and was told that I could bring it in and they would detail my car for me. Like I said earlier I live 25 miles away. I will detail my own car. If this is the way the Ser. Dept. releases vehicles after service then someone needs to be held responsible. I turned in a 2011 Challenger for my new one and as the sales person I dealt with will say that my car was in excellent shape. Will I use Papa's again , not likely. I realize I am just one but I am important.

Squiredog

11 de abr. de 2015

Friendly, efficient reception for service. Wait time was reasonable and pricing was competitive. Overall a positive experience. Will return again for service based on this visit..

dandapice

6 de abr. de 2015

Worked with Evan M. and Ed K. Both were very friendly, professional, and "straight shooters". They didn't push me or try to get me to buy anything extra I didn't want / need, which is a nice change from "pushy" salespeople. I would highly recommend this dealer to those looking to purchase a Chrysler vehicle (at least a Jeep in my experience).

L&B Fleet

3 de abr. de 2015

The easiest way to get the best price, service, and overall satisfaction! I couldn't have asked for a better experience. Nobody came close and I did shop around. Perfect no nonsense approach!

chelsea.rose

2 de abr. de 2015

V-tek helped us out. he was extremely friendly, not pushy & was respectful. he helped us get extactly what we wanted & for the right price!

Jane C.

31 de mar. de 2015

Thank you to Gary Tufano for being a great sales person. He is easy to work with and goes above and beyond. We highly recommend him.

PaulC

19 de mar. de 2015

I don't usually write reviews, but I had such a great experience with Garry C. that I figured I'd throw him a bone! From start to finish it was the easiest car buying experience I ever had. Working with Garry was like having a friend (not a salesman) take care of me and help me get exactly what I was looking for at a price that worked for me. I'll definitely be back to Papa's the next time I need a car, and I'll be telling all my friends to go there as well. Thanks for the great experience, Garry!

SandraMarie

18 de mar. de 2015

I needed a car within one day! The whole atmosphere was fun and painless. Evan Monikowski took me step by step and sent me away with a smile in my new car that very same day. I would purchase another vehicle from them and recommend others as well. Best car shopping experience I have had.

ebfd1043

18 de mar. de 2015

I couldn't be happier with the way i was treated. Evan Monikowski was so helpful with me in the transition of me purchasing a new truck. I'd gladly go back again.

abbottdesigns

17 de mar. de 2015

Zaneta really takes the stress out of car buying. We recently leased our second Jeep in 3 years from her and we could not be happier with the whole experience. Zaneta really went out of her way to find us the exact 2015 Jeep we wanted for the exact price we were willing to pay. Most important, she is a truly warm and sincere person who treats her customers like family. Thank you, Papas, for Zaneta. We hope she never leaves.

mbfa21

17 de mar. de 2015

I recently purchased a 2014 jeep patriot for my 17 year old daughter. From the moment I contacted Evan on the internet until the time I went with my daughter to pick it up I was thoroughly impressed with the high quality of service. Evan was very knowledgeable and well informed. He was extremely helpful in explaining everything about the car in terms that my daughter would understand. It was a pleasure to work with Evan in the purchase of this vehicle. I would definitely recommend Papas Dodge and Evan Monikowski to anyone looking to buy a vehicle.

read1860

7 de mar. de 2015

Pa Pa's is out of yesteryear ,!!!! Just think back to the 60's and how life and people were , then go to Pa Pa's and see nothing has changed ................ !

William

3 de mar. de 2015

My experience was friendly, professional, helpful and fair. Garry was friendly, informative and knowledgeable when answering my questions. His professional and personable style was the right blend for me with no pressure. He just shared his thoughts and let me decide. I think the most important decision when buying a car is buy what you want/need and pay a fair competitive (best) price. In the end I got what I wanted at a price I was willing to pay, which to me is an awesome customer experience. Garry and Papa's Dodge Chrysler Jeep made it all come together making me a friend (customer) for life.

Karen

2 de mar. de 2015

After visiting four dealerships, we found Zaneta was the most informative and helpful. She made it a great & easy purchasing experience. She thoroughly explained the vehicle and all it's options. She walked us through the Service Area. Generally took her time and made us comfortable, she was not a high-pressure salesperson. Highly recommend her! Thanks, Don & Karen

Pablo

2 de mar. de 2015

The purchase of my new vehicle was the easiest I have experience. I factory ordered my Grand Cherokee. The salesman Garry made this a very simple process. He was very engaging, professional, respectful and exceptionally knowledgeable. He attended to my build in a manner that made me feel that a friend was helping me and not as if a car dealer was selling to me. The build took about six weeks, with Garry contacting me with periodic updates. Overall my assessment is that I really enjoyed this experience, and look forward to recommending Garry Cwikla to all of my family and friends. He is truly a gentleman salesman. Pablo Arroyo

AV

24 de feb. de 2015

We recently purchased a 2015 Durango from Papas. I was extremely happy with the service we received from everyone we met. Evan, our salesperson was excellent throughout the process. I did shop at other dealerships, and one matched the (amazing) deal Papas gave me. However, I felt more comfortable purchasing from Papas based on the service Evan, and Ed gave me.Financing was easy, and there was no hard sell to purchase add on items. Overall I am extremely happy, and would recommend Papas to anyone looking to purchase a car hassle free.Great job guys!!

cjk860

22 de feb. de 2015

It was refreshing to walk into a dealership and meet a sales team with such charisma and kindness. John Ward had the knowledge and skills to find just the right vehicle to suit our needs. John also answered all the questions we had. Ed Koziol's and Jeff Juaire's efforts and professionalism made buying a Jeep for the first time a great experience. It was a pleasure doing business with Papa's. -Chris, Joe, and Maria Kulig

STEVE66

6 de feb. de 2015

After several weeks of looking for a used mini van that we wanted, we finally found one that we liked at Papa's Dodge. When we got to the dealership, the vehicle had already been sold. Our salesperson, Evan Monikowski upbeat and found another vehicle for us that we liked a great deal. Evan was very professional and knowledgeable with the vehicle that we were looking for and the buying process very smooth.

DJ123

31 de ene. de 2015

After looking for several weeks, I found a vehicle I liked at a great price - at Papas. My salesperson was Evan Monikowski. If you have never visited this dealership, Go. So much to see. Everyone I worked with was very friendly, not pushy like one might expect from a typical car dealership. Even was the best - extremely knowledgeable and answered my questions honestly which was great and much appreciated. Highly recommended!

bill7090

30 de ene. de 2015

There are very few dealers and sales people like Papa's Dodge and the sales person that has helped me with buying over 7 cars over the past few years. Gerry Cwikla has done just that. The way that he can find the right car for you is wonderful. All I can say is I will and have sent my friend to Garry and Pap's Dodge for a car. Thanks again Garry for you help.Bill Beardsley.

lucciano1972

24 de ene. de 2015

Evan was very friendly and over all down to earth.He didn't want to attack you like some salesman do.He never pushed us towards a vehicle we did not like.He was very open and Professional.

jordanmm259

24 de ene. de 2015

Went in looking to sell my car and found the truck I wanted. I worked with Evan from the Internet department and he was just the best sales guy I have ever dealt with. Extremely friendly, kind, and made sure I left the dealer with a smile on my face. I was able to talk to him like he was my friend from years ago. Every question I had, he had answer to. I greatly recommend papa's dodge for anyone looking for a vehile. Surely ask for evan!

EM

23 de ene. de 2015

I found a pretty good deal on a sharp looking black 2012 Town and Country online. A nice car for a young and growing family, right? My wife, one year old daughter and I made the one hour drive to the dealership. We were shown the vehicle we had inquired about and learned "We (the dealership) just got it; haven't even had time to clean it." My one year old climbed over the interior as negotiations began. Questions were asked. "Was this a commercial vehicle?" "Um No." "Are you sure? Any way to find out?""Nope, the cars just show up on the lot..."Turns out in speaking with the manager later, they do know where the vehicles come from.Fast forward after the sale- One morning the windows fogged and clearly could be seen the residue from where lettering was affixed to the side window. "(name withheld by author) Farmingdale." A quick internet searched revealed it is a funeral home. A funeral home in the same town as the dealership. Then it all clicked, the minor damage inside rear from where a gurney clicks to the left after securing, the rear seats that appeared never sat in, the overwhelming amount of surface rust in the 2nd row Stow n Go as if the metal framework were exposed to fluids for extended periods of time. My van was utilized as a hearse in its prior lease. Can't get too much more commercial than that.In my employment career I have actually had jobs (and still do) where I assist medical examiners, funeral directors, and other personnel load bodies, pre- and post- autopsy, as well as straight from the scene into these vehicles.I can speak from experience when I say whatever caution is taken, there will be fluids that leak out of body bags, personal effects and clothing when taken, both as possible evidence, or in remembrance are placed in paper bags as to not putrefy as they would in plastic with whatever body fluid they may be covered in. Police and others assisting directors with the movement/removal of the deceased often toss the used gloves in the back of the transport vehicle. And my one year old was crawling around in the back of this van both prior to the sale without even being vacuumed, much less thoroughly cleaned, as well as for a few months after with her two year old cousins.My wife is terrified to drive the vehicle.Papa's solution? Trying to sell me a brand new van (for much more money) or another one they found at auction that they would still need to make a profit on. Either way, Id be losing several thousand dollars.They found one van that they said had all the options that the hearse did. After driving an hour to see this replacement, it was immediately apparent that it did not. Being black in color was where the similarities ended. It was not even the same model of van. Another day wasted. More lies.Phone calls to the used car manager were not returned for days, sometimes a week. They were only returned after a message was left for the general manager, (who never called back directly). Their methods or "rectifying" the situation were laughable. This is not an honest dealership, nor do they look out for anything but the sale. I actually believe the salesman "Steve" did not sell this van and lie to me with malicious intent, as he actually apologized. Jeff Armington, the used car sales manager, is another story. By the way, he says they do lots of business with funeral homes.After several weeks of attempting some resolve, my wife and I went to another dealership and, after giving full disclosure on the trade in to that dealership, were able to make a deal on another Town and Country (a new one- definitely not a hearse).As one should, take caution with any used vehicle purchase. If you want better your chances of not being lied to, sold a haz-mat vehicle, or ignored after the sale, do yourself a favor and steer clear of Papa's.

TomD

21 de ene. de 2015

The service and overall experience was great at Papa's Dodge Jeep. I'm questioning the quality of the 2012 Grand Cherokee and I am very happy that I bought the extended warranty. The vehicle has less than 60,000 miles on it and it had three leaking seals and a recalled alternator (that wiped out the PCM computer). My guess is that this would have been a very expensive service if not for the extended warranty. I love the Grand Cherokee and I've owned three since 2000 and I'm not sure I'd but one again.

DC

19 de ene. de 2015

I am from NY and was looking for a 2014 Dodge Challenger Shaker edition. I had visited numerous dealers in NY and was not satisfied with the prices or service. After searching on the internet I was able to find numerous cars all over the United States. After sending out emails to these various dealers inquiring about their vehicles, I was contacted by Evan Monikowski. Immediately he was willing to work with me and help me with my "dream car" at a fair price. No hassle, no b.s. Right to the point, I was getting what I wanted at a price I could not refuse. After a two hour drive to Papa Dodge, not only was I immediately impressed with the dealership and its "museum" of cars, but the barbershop, diner and all around atmosphere made me feel at home. I never felt more comfortable buying a car. Thank you Papa Dodge and thank you Evan for making my "dream" come true.Darren C.

chet

14 de ene. de 2015

My name is Chet from Buffalo, NY myself and my son purchased a 1995 Dodge Viper from Papa's Dodge Chrysler. Our sales person was Evan Monikowski and he was outstanding in every way possible. From returning phone calls to contacting previous owners to going the extra mile above and beyond. One of the friendliest sales person I have ever dealt with. Even though at times he was extremely busy he always got back to me. The greatest car buying experience I have ever had.

jsrav1

11 de ene. de 2015

Papa's is a great dealership. Evan was very knowledgable and quickly replied to emails. He was able to answer any questions and concerns I had purchasing a used vehicle. I would consider purchasing another vehicle from here again.

krisliz09

7 de ene. de 2015

In November 2014, I visited Papa's Jeep looking to inquire about the Jeep Cherokee. I was greeted by Przemek who assisted me through the process of explaining the features and options of the Jeep Cherokee. I needed time to make a decision and think about this purchase. NO ONE ever made me feel bothered about returning to buy a car or was "hounded" by phone calls to make a decision. I appreciated that professional courtesy that Papa's Jeep showed toward me as a female customer looking at Jeep as a new venture. I have always had Buicks or Pontiacs. A few weeks later, I returned to purchase/lease a new Cherokee. Jeremy took the time to explain the purchasing process and made me feel like I was in no pressure to buy or lease the car. It was completely my decision. I was pleased with the caring and respectful professionalism from both Jeromy and Przemek. Thank you for a pleasant experience at Papa's.

Chrissylyn19

5 de ene. de 2015

My husband and I purchased two vehicles from Papa's a Dodge Ram --used, and a new Journey. We were taken care of, and would go back --and will go back--for our next cars/trucks.

Max1

19 de dic. de 2014

First time Jeep brand buyer. Evan and the entire team at Papa's made the entire sale process smooth and easy. Recived excellent customer service and a great price. All questions were answered promptly and to the point. Treated with respect from everyone I encountered, who all seemed truely interested in making the sale the right way. I would highly recommend Papa's and Evan.

B&J

9 de dic. de 2014

Our sales rep was Gary Tufano. He was the kind of person who could restore the reputation of car salesmen in general. Shopping for a new vehicle is a stressful experience, but he was patient, knowledgeable, and supremely helpful and made it actually a pleasant experience. He never applied pressure--which is the worst part of shopping for a car--and made sure that we found the exact vehicle for which we were searching. What's more, after the sale was complete, he spent time with us going over all its features and making sure that we felt comfortable with it. That has NEVER happened before. (The last time we bought a car, at a different dealership, once the papers were signed and the deal made, we were treated like dirt. Usually, we're just handed the keys.) I've already referred a co-worker who is interested in a new pick-up and we'll be back with our daughter who is interested in a new car.

13Unicorn13

5 de dic. de 2014

Very prompt response regarding the availability of the particular vehicle I was interested in. Was able to schedule an appointment quickly with the sales associate. He was very knowledgeable and cordial in all respects. Everything went pretty much smooth as silk, right down to the final stage of my purchase with the financial department. Front desk personnel were very friendly and helpful also. Unfortunately, I did not get their names.

popalda

5 de dic. de 2014

Had no heat on drivers side of 2012 Jeep . Checked to make sure heat didn't mysteriously return as I arrived for service before I entered building ...all I felt was cold air. Explained problem to service writer. After the vehicle was checked out, I was told by the service writer the heat was fine and the computer could not detect any problems. After questioning this he repeated the computer and the technician that worked on the car said the heat was fine and never offered to walk out and see for himself. This was the kind of service I would have gotten in previous years. I went outside to see if the heat had returned...there was still no heat. I asked to speak to the service manager and the writer directed me to the Director. I explained my problem. He in turn directed me to the foreman who came outside and sat in my vehicle along with a couple of thermostats that were reading zero heat coming out of the vents. The Foreman (I think his name was Dane) understood my frustration and apologized. He asked if I could bring it in another day and he would personally make sure the correct procedures are followed to get the problem rectified. When I purchased this vehicle in 2012 the service department was the main reason I purchased it at Papa's. My review in April 2012 stated this. I have been coming here for the past 20 years and have purchased three other vehicles in that time....the service department was always outstanding. It has done a complete 180 since 2012.The Foreman is the only person that I have meet in the service department that has any kind of customer service skills, and really understood my frustration. I am confident that with the Foreman overseeing everything the next time, my heat will return.

colleen.berke

2 de dic. de 2014

Had a great experience this is my 3rd new car from Papas I will be back there again.You have some good people working there. : ) ??

sgraham31

30 de nov. de 2014

I worked with Evan Monikowski on my purchase of a Ram 1500. He was very knowledgeable and answered all my questions. His customer service is top notch and he responded to calls and emails very quickly. This was the best car buying experience that I have ever had. I would highly recommend Papa's Dodge.

Kim Morse

30 de nov. de 2014

I was happy to find the model equipped with the options I was seeking. The process from sales through finance then deliver was pressure-free and easy experience. Evan was very knowledgeable and helpful.

Annette2124

27 de nov. de 2014

Evan Monikowski was a pleasure to deal with. I wasn't looking forward to starting the car buying process from past experiences, but was very surprised. He was very knowledgeable and was always very prompt with replying to emails. Only dealership that didn't make me feel like i was getting the run around. Would highly recommend Papa's Dodge and Evan Monikowski.

bruceroy77

27 de nov. de 2014

Evan was knowledgeable, professional and courteous. We found a vehicle that met are needs and were were treated as friends instead of as adversaries. We had a very positive experience at Papa Dodge.

mckielma

24 de nov. de 2014

Prior to buying any car, you tend to dread the experience at the dealership. You have a certain expectation for your trade in and what you want to pay monthly, but lets face facts, that rarely EVER happens.I walked into the dealership looking to lease a new car. I was unsure of the model but I wanted something that would be great in the snow and have decent gas mileage. I then met my salesman Gary Cwikla. Gary was fantastic. He was knowledge, he listened, and gave great recommendations after I had explained what I was looking for.After a few hours, I drove away in 2015 Cheroke 4x4 and I couldn't be happier. If you are looking for a great experience, go to Papas, if you want to make it even better, ask for Gary C. Thank you again Gary and Matt, for taking the time to help and look for every discount possible!

marissadulin

19 de nov. de 2014

I would recommend this dealership to everyone I know! At first there was a slight issue but they all worked together to really make it happen for me! I left completely satisfied! Most dealerships I go to I leave irritated, but NOT THIS ONE! Really awesome people, and are happy to really help you get the car you want! They are very personable which makes you feel completely comfortable throughout the process. So happy I was referred here by a friend and happy I made the choice to go here!

umma.gee

19 de nov. de 2014

Papas dodge is by far the best dealer I have been to by far, I contacted them to make a inquiry on a vehicle , not only was the internet sales Representative Evan prompt , he also is very personable and it seemed like we talked about everything but the car :) most dealers have salesmen breathing down your necks but I tell you I love what papas dodge has going on, thanks for the great service and lunch !

Ghc2178

17 de nov. de 2014

We got a better deal at Papa's then the dealer we leased six previous vehicles from. Loved the showroom and entire facility. Nice friendly people to deal with, especially our sales person Zaneta. My wife and I, just found our new dealership.....wish I tried here sooner.George Cole, Southington

CarrieinCT

14 de nov. de 2014

I worked with Evan Monikowski in purchasing a new 2014 Dodge Charger recently. The experience was extremely pleasant. I have purchased over 10 new vehicles in my lifetime and the transaction at Papas was one of the best. Evan was very knowledgeable about the vehicle and was enthusiastic about showing me all of the details. I never felt rushed or pressured. He clearly has experience in selling vehicles and doesn't have to use pressure get a deal done. The negotiations were fair. I worked with their finance team and was able to work through different options to determine what the best deal was for me. I was happy with the interest rate that we settled on. Evan was able to find a promotion that was specific to me as a prior Jeep owner that I was unaware of and I got an additional discount off the vehicle. I am happy with my purchase and will definitely consider them for future purchases.

Celtics33

12 de nov. de 2014

I left my house this morning thinking I would have to go to multiple dealerships to find a leased vehicle within my budget. I was wrong. Papa's Dodge Chrysler Jeep was my first and only stop. I worked with Bruce Fischer who was very helpful, honest, informative, and accommodating.

Jeepman15

11 de nov. de 2014

I have been dealing with Papa's since 1966 and I always am satisfied.. In the last number of years I have dealt with Garry Cwikla and I have found him to be honest, knowledgeable. and have become friends. Always a pleasure to do business with.

kimbentson

7 de nov. de 2014

I had visited a couple other dealers in CT looking for a 2015, 4 door, Hydro Blue, automatic Wrangler and I wasn't sold until going to Papa's. I worked with Garry Cwilka and he was super accommodating, helping me get out of my lease over a whole year early without going broke. He made sure I got exactly what I wanted in my new Jeep. It was like I was buying a car from a friend, not a salesman. When I went to pick up my new Jeep the service department was really fast in adding on a couple other things I wanted too. My overall experience at Papa's was excellent and I would recommend it to anyone looking for Wrangler. Thanks Garry!

ptuma

3 de nov. de 2014

I was charged $312 for an estimate and quoted $3720.77 for the repair. They offered me just $500 towards a vehicle on the lot. Not trusting Papa's Chrysler, Dodge, Jeep Dealership, I had my Jeep Liberty Limited towed to an honest facility and they received it with the engine disassembled and parts missing. The complete cost for repairing my Jeep, including reassembling the engine, replacing missing parts and a tune-up was $480.95, by this repair station. The mechanic informed me that Papa's Chrysler, Dodge, Jeep Dealership wanted to do unnecessary repairs on my vehicle and were being dishonest. I believe Papa's Dealership wanted to make me feel my Jeep was worthless, hoping I would purchase one of their vehicles and then they would turn around a make a bundle on my Jeep. If not, they would be literally stealing almost $4000 from me for the bogus repair. Either way, I would come out as the loser. After sending proof to Papa's, they would not refund my inflated estimate charge and sent no apology for lying to me. They did send me a lame $139.35 to cover missing parts; which they probably felt their hands were tied on or I could have pressed theft charges. Also, as far as their customer service goes, I was not treated nicely until I agreed to let them do the $312 estimate, which is the most ridiculous charge I've ever heard of for a repair estimate. They claimed it was necessary to diagnose the problem. All I got for that money was a big FAT LIE and five days without the use of my vehicle. Papa's Chrysler, Dodge, Jeep Dealership is the WORST business I've ever had the unfortunate opportunity to deal with and what they are doing to customers is illegal and they should be closed down!!! Dateline could have a field day doing a report on them.

mikekoz1

31 de oct. de 2014

I put off shopping for a new truck for weeks because i didn't want to deal with the salespeople. Plain and simple. When I couldn't go any further I went to Papa's first. Evan was my salesman. What impressed me the most was his overall knowledge of the trucks I was considering. I liked that he attended training sessions to experience how the trucks really handle and he expalined it to me in an easy to understand way. I was honest and told him I was going to be meeting with other dealers and that did put him at a disadvantage. Even so, the offer I got from Papa's was very close to what i had researched and what I was willing to spend. They also gave me more for my trade in than any other dealer. In the end it came down to Papa's and another local Dodge dealer, who also had a competitive offer. It was the experience that I had with Evan that swayed me to decide on Papa's.

jporrini

27 de oct. de 2014

With my current lease about to expire, I was in the market for a new vehicle. I naturally started the process with my prior dealer and was left unhappy and more importantly without a new vehicle. Once I was connected with Gary Tufano at Papa's, not only was I able to get the exact vehicle that I wanted but he was able to make it happen without any problems. He was very professional and provided exceptional customer service. I would refer anyone looking to purchase or lease a new vehicle to connect with Gary!

Wedgepin

24 de oct. de 2014

Great dealership never a problem that couldn't be resolved. We purchase all our vehicles from Papas and have them serviced there with great satisfaction.

nperblue

15 de oct. de 2014

The Jeep I loved was sold. Gary T. found me a similar one and showed me some numbers to see if it was a price we could agree on. He was Not pushy and very patient. He knew I did not have a lot of time and worked with me in a timely manner. When I came in to pick up my new Jeep, Gary took the time to go through and show me all of its features. He even called me the next day to see if I was loving it and if I had any questions. Buying a new vehicle is very stressful - Papas Dodge makes it a little less stressful. They are not pushy and ready to answer any questions.

ryan.hughes.336

9 de oct. de 2014

I needed a reliable and a safer car but being a student with a full-time job it was hard to shop for a car. I finally found a newer used car that was in my budget. Evan Monikowski was my salesman and he was great. He was friendly and very patient. He helped me with the process of this big purchase. I never financed before but he made the process easy for me. The staff was friendly and my only compliant is that they failed to noticed that the keys wouldn't lock or unlock the doors. I met with the service department twice and after failing to resolve the issue, they kindly set me an appointment with Hyundai where they resolved the issue under warranty. Overall, I am satisfied with my new car and I definitely recommend Evan M and Papa's Dodge.

kbank

24 de sep. de 2014

Months ago I had been car shopping but at the time was just looking around. We visited a handful of dealerships but at Papas Dodge the service was outstanding. So when we finally found the right time to purchase a vehicle it was a no-brainer and that we were defiantly going back to Papas Dodge. So many dealerships the staff make you feel pressured and pushed into making a decision and a purchase. At Papas Dodge there is absolutely no pressure and they look out for you and your best interest. I have financed a few vehicles in my life and the service at Paps Dodge is by far the best you can get! Are salesman Evan Monikowski was amazing. Always professional and answering all our questions. Evan seemed more as a personal friend than a salesman and that's what I liked best about the whole situation. They truly treat you like they care. I have already recommended this dealership in the past and will continue to.

Cayer15

21 de sep. de 2014

Papas does have great customers service and the employees are very friendly. But I was not happy about the detail that got done on my jeep. I was expecting better work from papas.

Kathleenwhitebyrne

19 de sep. de 2014

I just bought my third new Jeep from Papa's Dodge, from Evan Monikowski, who knows I'd rather have the flu than go through buying a car. Consequently, everything went quickly and smoothly and I had a new Jeep in less than 45 minutes. There is almost nothing Evan Doesn't know about his product and does a quick and concise job of setting up the car for the customer. I really appreciate the work that went in to me getting in and out in record time. I will also have all my servicing done at Papa's, because the same consideration applies. Thanks. Evan!

dutchesskg1

19 de sep. de 2014

Keri G.09/18/2014EditI made an appt to bring my car in for an electric window repair. I dropped the car off the nite before. I explained the problem in detail when i made the appt. The next morning at 9:30 Pauline calls me to find out the problem...sooo my car still wasnt looked at. I explained again, told her i had an extended warranty and the info should be in my file. I located my warranty info and 1/2 hr later i called... it just rang and rang.....the operater comes on and she rings the service dept again....rang and rang...she comes back on and says "they must be busy"...she took a message and said she would have someone call me....nobody did...by 2pm i still hadnt heard from anyone. I called again for a status on my car., finally got Pauline, she tells me she hasnt heard or received any updates....then she looks in the computer and see's notes from the technician that the car needs a master switch for the window...i ask, will it be fixed today? Her responce was..."I dont know, he has to call around for prices on the part"...i asked, will someone call the let me know?..."yes"....by 4pm still no call...my son had to pick me up at work and drive me down there....i go up to the desk and she tells me, i just got off the phone with warranty co and they approved a rental car because we cant get the part till tommorow....Really? it took all day for this?? Ok, fine i get the rental car and was informed the part would be there first thing in the morning....Day 2.....12pm....still no call....again i call at 2pm and ask about the status of the repair....Pauline tells me...."im faxing the paperwork to the warranty co, now, the car is fixed, as soon as we get payment i'll let you know'....Are you kidding me?? Your holding my car hostage for pmt when the repair was approved and you know your getting paid?? 4pm, still no call, again i drive down to the dealership......pauline jumps up when she sees me and tells me she just "now" received the pmt....Never in my life with any vehicle that i owned did i have a problem with the warranty, nor have i ever had my car held hostage because of a warranty pmt...How this place gets business is beyond me when they cant answer the phone.....the service rep cant be bothered to call with status....her customer service skills are lacking at the very least....NEVER will i EVER bring my vehicle to Papa's again!!

krzysztof620

16 de sep. de 2014

Great Experience, Pleasant Employees. I was in and out with great service. Had a follow up phone call to make sure everything was satisfactory with the new vehicle.

Cash Family

7 de sep. de 2014

I've been looking for a safe mid size SUV for my family at an affordable price. When I call Ryan he guaranteed that he would find the perfect car for me,my wife and our 1 year old little girl. As promised, he leased us a 2014 Jeep Patriot. We love! It's the most economical 4x4 I ever owned and we can't Ryan Mundt and Papa's enough.

walshda

5 de sep. de 2014

Zaneta made it very easy to pre order my Wrangler right before the 4th of July. Whole sales process was very easy and all of my questions were answered, Jeff from finance was also easy to work with and did not give me the super hard sell on extra services when picking up, unlike the dealership for my Suburu. Zaneta explained all features of the vehicle when picking up even though I was trying to get out quick to just drive, which I appreciated. Got the wrangler right before labor day and could not be happier.

logicalct

4 de sep. de 2014

Very quick, painless purchase. Evan even picked me up at my office 30 minutes away to make it easier for me to take delivery of the Jeep.

cheggelke

3 de sep. de 2014

This is my 3rd vehicle purchase or lease from Papa's. I traveled from NY state to work with Papa's due to the excellent customer service that I have experienced in the past.This is my first time working with Evan- I found him to be knowledgeable, professional and extremely helpful at selecting a vehicle for me. Evan and the entire team at Papa's helped me so that I could take my new vehicle that day despite an out of state sale. I will continue to do business at Papa's!

RockCharger

3 de sep. de 2014

I was very pleased with Evan Monikowski my sales rep. He answered all my questions that I had and was very well informed. There was no pressure and the whole experience was very relaxing. Jeff Juaire and Ed Koziol was my banker and they were very easy to work with. I would highly recommend Papas Dodge to anyone looking for a vehicle. They made the buying process very easy and they work with you. Highly Recommend. Thanks.

CALHAL

30 de ago. de 2014

It was very pleased with Evan Monikowski my sales rep. He answered all my questions and was very well informed. There was no pressure and the whole experience was very relaxed. Jeff Juaire was my banker and he to was very easy to work with. I would highly recommend Papas Dodge they have a good crew there and I'm sure your experience would be as good as mine.

ballerina89

29 de ago. de 2014

Ryan was our salesman, and definitely surpassed our expectations. My boyfriend went on a Monday, told him exactly what I was looking for, and he had the EXACT car.. only one.. and from there on out.. it was a smooth easy process. 2 days later, papers were signed and after an hour of being there with my trade, I was driving home in my brand new car. Thank you Ryan for making everything so smooth and easy and getting everything right where we needed and wanted it to be! I highly recommend this dealership, especially this salesman! He was fantastic. The best part was he text me 2 days after I brought home my Jeep to make sure everything was great! He was more like a family friend then a normal car salesman!

Wedgepin

25 de ago. de 2014

Our Honda has always been serviced by Papa's and they have gone above and beyond in their workmanship. We've never had a problem they couldn't fix properly. Thank's so much.

josh.kirej

20 de ago. de 2014

Had an awesome time at papas dodge today , Ryan Mundt was my salesperson and really made my car buying experience easy and painless , I have been to many dealers before and this is about my 6th car purchased at a dealership , I can easily say this is the #1 place to go , Ryan walked me through everything from the time I asked a question online to me signing to buy the car , he has awesome customer service skills , I'm already looking at a second vehicle for my significant other and will prolly be back within the week for another car , great prices , great service , the best sales team .

Johnlkellner

17 de ago. de 2014

I had a great experience with Ryan Mundt and everyone else at the dealership. I highly recommend him and them. They went the extra mile to make the deal work for me.

didomen

15 de ago. de 2014

Ryan seemed like a nice salesperson, but when my wife test drove a liberty and asked if the sky slider it came with had any problems, He stated that there were no issues with it. After researching the sky slider, it is obviously a major design problem and Jeep stop making this option after a year or two of significant warranty issues. That goodness we didn't buy that Jeep from him.

randoberts

12 de ago. de 2014

I was more than pleased with the experience I had working with Papa's and have already recommended them to many of my friends, family and colleagues. Ryan was incredibly knowledgeable and helpful in selecting the solution for my situation and with my trade in I was able to get a more than fair price on my 2011 Avenger. I had noticed squeaky brakes about a week into owning my vehicle and was able to bring it in and have it taken care of under the certified pre owned warranty at no cost, essentially showcasing the customer service again that had drawn me into Papa's initially. I would highly recommend this dealership and if he's available definitely work with Ryan.

kimmie5687

9 de ago. de 2014

this is the second Jeep I've purchased from papas and I wouldn't even imagine going anywhere else. the staff are the nicest knowledgeable people I've ever met, they don't presser you they let you take your time. Evan is such a great person to work with , he is very knowledgeable and confident in his work , he is very friendly and makes a great connection with his customers he treats you like a friend rather then a paycheck and in my book that is the best service someone can give. he was very patient with me and answered all my questions and then some! my new jeep was waiting for me detailed and fueled! Evan is a great asset to papas dodge !! everyone GO SEE EVAN!!!!! thanks again for everything - Kimberly Renda

cfree1973

8 de ago. de 2014

All around experience was awesome! Evan found exactly what I wanted within a couple of days and the deal was done. I will refer all my friends and family to Evan at Papa's....

jdauch

20 de jul. de 2014

evan was great. very knowledgeable about trucks and a pleasure to work with. had my truck ready on time. evan and papas as a whole were great

billy.erb

18 de jul. de 2014

I had chosen to go to Papa's Dodge from the positive reviews I've read online and from other friends and family. I had never bought a car before and was nervous about the process. Ryan was honest, upfront, and never once did I feel like I was being slighted or misled. It felt like I was buying a car from a friend; I felt very much at ease from the moment I walked in to the moment I left. He was patient, attentive, and overall an absolute pleasure to work with.I also worked with Jeff Juaire with help for my financing. Once again, I felt perfectly comfortable, that I was treated fairly and with the utmost respect. We all worked together to come to a very reasonable price without any hassle whatsoever.I would recommend anyone who has never bought a car or who's bought 50 cars to go to Papa's Dodge. They turned a potential nerve-wracking experience to an exciting one and will continue to go to them for a very long time.

Mckayamber

11 de jul. de 2014

Our salesman was very friendly . Made us feel like our business was important and wanted.. He worked with us very well till I got the price I really wanted.. Def will come back again when time for my hubby's car to be upgraded.

ekaselouskas

9 de jul. de 2014

I always dred the process of buying a car but not this time. I needed a new lease and it couldn't have been easier. We were referred to salesman Garry Cwilka and he was great. Honesty right off the bat, no haggling. Talks to you like a friend and not a salesman. The process was so quick I could have taken the car off the lot that day if needed. In and out with paperwork within an hour. Car was ready on day of pick up. Nothing bad to say about this experience. Looking forward to future encounters with Papa's.

Jojobeans1012

3 de jul. de 2014

We love our new Willy's and can't thank Zaneta enough for the amazing service she provided. I went to multiple dealers in our area and was turned off by the pushy sales mentality but when I walked into Papa's there was none of that. Zaneta asked what we were looking for and was more than happy to help us build the perfect car. She was friendly, knowledgable and really made us feel comfortable with our purchase. Would recommend Papa's to anyone in the market for a new car.

dansterowts

3 de jul. de 2014

I purchased a new ram truck and was not happy at all with the service. my salesman was not helpful at all with questions and concerns. I was supposed to get aluminum rims on the truck that I paid extra for and then was told they were not available but never got credited back the money I paid for them. I was also supposed to get the service manuals with the purchase that I never received and when I picked up the truck it only had a half tank of fuel. after spending 50k + on a vehicle it should at least come with a full tank. not sure about their service department but I don't plan on using them now. I will go to another dealer.

dinoguerrera

1 de jul. de 2014

My wife and I purchased a pre-owned 2011 Jeep Grand Cherokee. Evan was a pleasure to work with. He was knowledgeable, friendly and motivated. He made it a comfortable experience and we certainly did not feel pressured or ripped off in any way. Thanks again Evan!

33springfield

30 de jun. de 2014

I recently purchased my third Jeep Grand Cherokee from Papa,s Dodge. I dealt with Gary Cwikla in the Sales Dept. I was very pleased with dealing with Gary. Found him to be very honest and helpful to the point he picked me up himself in order to pick up my car

plw93089

25 de jun. de 2014

Papa's was my 3rd jeep dealership stop. I walked in knowing the car I wanted from looking at inventory online. I just felt the other 2 dealerships were not informative about the different options of the car and did not want to deal with me as I was turning in a lease early. I walked in to the receptionist who was very friendly. She paged Gary Tufano. I knew right away the experience was going to be better. Gary looked and acted very professional. He was happy to listen to what I wanted, wrote it all down and thanked me for being straight forward. I knew where I wanted to be for a payment and at no point did Gary make me feel like he wasn't going to be able to work with me. Instead, he asked what he could do to get me into the car that day. Even though I had test drove many of the cars with many different options, Gary still walked the lot with me and took the time to go over the options again. Turns out, I was misinformed by the other dealerships about the screen display size with back-up camera. Gary got me within $1.86 of the payment I wanted and that is with the larger screen display that I wanted. The transaction was smooth and I love my new car.As always, I do the shopping and my husband does the signing. Gary treated him and my kids with the same respected he treated me from the moment I walked in the door. I will send friends and family to Gary because it was such a positive experience. Thank you, Gary!

CassellT

22 de jun. de 2014

It was a real pleasure to have Gary Tufano helping us with the lease of our 2014 Jeep Wrangler. Gary was very professional yet very laid back during the entire sales process which allowed us to make our decision without the pressures you normally find in a new car sales process. He explained the sale vs lease benefits and got us the best price for both and fully supported our final decision. We definitely will be back to see Gary in the future!

Dsamartino

18 de jun. de 2014

Very good experience. Evan was helpful throughout the process and very knowledgeable of the product line. We are very satisfied with the price and with the value for our tradein. Ed made the delivery and financing process quick and easy. Thumbs up to these two guys and to Papa's

flavinha

17 de jun. de 2014

This was my first car buying experience at Papa's. I'm really happy with the overall experience, Evan M. was extremely helpful, friendly and professional. Evan was awesome showing me all the features of my new car and was never pushy. If you're thinking about buying a car, go see Evan! Jeff was also professional and informative, explaining me all the paperwork. The whole buying/purchase transaction was very transparent where I felt nothing was being hidden or masked over. Left as a very happy customer.

angdiaz

11 de jun. de 2014

My sales person was friendly and knowledgeable and took the time to explain the features of my new vehicle. I would recommend this dealer to my friends and give them my sales person name. I gave the price a 3 because my husband was still not 100% satisfied with the price.

Barbaramk

9 de jun. de 2014

I just recently had extensive work done on my 2004 Jeep Grand Cherokee. Jim in the service department answered all of my questions and gave me an accurate quote. The work was performed and I was very happy with the level of professionalism and customer service.. Having had a bad experience at another Jeep/Chrysler dealership, I was very skeptical.. I definitely will use them again and recommend them for service. Thank you Papa's Dodge!

wampum88

9 de jun. de 2014

The rating provided above of all fives is do to my experience with Evan Monikowski. I am never really a big fan of the car buying process and have to honestly say Evan made this one of the most relaxed and enjoyable experiences I have had. From his in depth knowledge of the brands - I drove three different vehicles - Jeep Grand Cherokee, Dodge Durango and the Ram 1500. To his patience while I made my decision, the whole process could not have been more relaxed and low pressure. Evan even followed up with me one day when he was trying to get me some additional figures just to let me know he did not have a chance to get that done - and would have to me first thing the next day (which he did) don't see that much these days.I would most definitely recommend Evan and Papa's (actually already have) to anyone interested in your brands.Thanks for a great experience. Jon Rosinski

jnfarr

4 de jun. de 2014

We just bought a Chrysler 300 from papas. Evan was our salesman. Ive bought many cars in the past and this was hands down the best experience yet!! We had just left another dealership in Bristol with a bad taste in our mouths about salesmen and car dealerships. We stopped into papas and were approved for a car within a half hour or less no games and they had us in our price range for monthly payments. They did not ask for any money or down payment until the signing where as the other dealership basically said they wouldn't even sit down with us till we left a huge deposit for a car they didn't even know was still available or not!!! I will give all my business from this point forward to papas dodge and I highly recommend Evan Monikowski he got everything done in a timely manner and kept us in our price range!! yeahhh papas!! thanks again everyone at papas!!!!

Jhallfh07

3 de jun. de 2014

I recently bought a new jeep from Papa's and I could not be happier with the suv and the service I received. After car shopping for months I couldn't wait for it to end until I came to Papa's. Steve Lewis did a great job talking to myself and my father and going through the jeep before I had even decided I wanted it. My dad who hates car shopping was very happy with the overall experience he received from Steve and Ed. I had to come back the next day to bring some documents and even though Steve was busy with another client he still took the time to make sure I was taken care off. This service I received has made the difference in my car shopping experience and I will be sure to recommend Papa's to family and friends.

jspinfirewood

3 de jun. de 2014

I am a farmer and needed to buy a new truck for the purpose of delivering firewood. I am a loyal Mopar customer and have always owned Dodge trucks. I went to several dealerships in NJ and none of them seemed interested in my business. I was looking for a truck with specific requirements for the types of firewood deliveries I make. I searched the Commercial Truck Trader site and found several listings for Papa's Dodge in New Britain, CT. I saw one that was similar to what I needed so I called the number and spoke with Frank Montoni, Manager of the Commercial Trucks and Business Link. He listened to my requirements for the truck and then suggested we both speak with Dejana the body manufacturer and installer. We came up with the design and worked through the details together. Frank had a 2014 Ram 5500 Reg. Cab Chassis coming in with all the options I needed and would fit the body Dejana was going to build. We negotiated the price which Frank and Papa's was very fair with me during this process. I worked with Ed Koziol on the financing and he secured a good rate with the commercial credit. I picked up my new truck on Friday, May 23, 2014, I was very happy with the entire process and recommend Papa's Dodge to anyone that needs a commercial truck. I will be buying all my Ram trucks in the future from Papa's Dodge. Thanks Frank for a great buying experience!JoeJ. Spinelli Enterprises, LLCjspinfirewood

navalmama2012

2 de jun. de 2014

Thanks to Garry for helping me with another vehicle purchase for my daughter. Very friendly and helpful as always! Garry goes above and beyond to make sure his customers are happy. He explains things thoroughly and in a way thats easy to understand. As a female customer, I never feel intimidated at this dealership - ever - and I've been a long time customer with three vehicle purchases so far. I will continue to go back this dealership and specifically work with Garry as I trust him and he helps me with my vehicle needs. - Sincerely, Christine Sawyer

jm9224

31 de may. de 2014

As my lease was expiring on my current vehicle, I started the process of looking at Jeeps, and decided on the Grand Cherokee. I attempted to request quotes from the Jeep website for various dealerships in the greater Hartford area. I began getting emails from the Internet sales guy at Papa's Jeep and was told that they would not provide a quote without me coming into the dealership. Why give someone the ability to request a quote, and then not provide them one. After reviewing their inventory, I found the car I wanted and decided to go in and meet with Evan so I could get a quote. I provided my basic information and shared a coupon I received directly from Chrysler offering me $1,000 off, but they could not find the appropriate code. I was then handed off to Matt, a sales manager, for the financial discussion. Unfortunately, the way he handled this sale is the reason why people don't enjoy the car buying experience. He was extremely arrogant and questioned everything I said! I have been in Sales and Sales Management for the past thirty years and have never treated a customer the way I was treated! Someone needs to remind Matt that there are many dealer options when buying a car, and the total customer experience is what drives people to make decisions, not just price. Unfortunately, his price was very good relative to other prices I received, but I would not do business with them ever. After he gave me the monthly price, I told him it seemed good, and he said it was either better or worse, not seemed. I promptly told him I did not like his attitude and he said that goes both ways. Absolutely unbelievable! My recommendation to everyone considering a new vehicle - find another dealership!

bevs60

25 de may. de 2014

Thanks to Steve Lewis for finding me my 2014 Jeep Cherokee Limited that I bought in March. You were very patient with me as you new there were certain options and color I wanted. You also took the time to explain all the options in the jeep and there were lots. Loving my new Jeep and thank you for being such a nice guy and providing great service. Thank you also to Jeff Juaire for explaining all my financing options and being very honest, you are a great finance manager.

stheriault

24 de may. de 2014

Love Papa's, Garry and Matt. This is the 5th vehicle I've purchased from Garry and I would highly recommend him to anyone looking to purchase. Thanks Garry and Matt you guys are awesome. :) Shirley

MEB1

19 de may. de 2014

Evan and Ed were great to work with. Very knowledgeable, friendly, and accommodating. I would definitely recommend Papa's for the purchase of a new or used vehicle.

JohnJ2000

15 de may. de 2014

My first time ever purchasing from Papa's. I purchased a 300c which Ryan was very knowledgeable about. There was no pressure and he was there when I needed him to answer my questions. I feel that a fair price was negotiated on the vehicle. To add, they were fair coming out of the gate with a price. Even the day of pick up I was surprised with an additional rebate that came across and they applied it to my deal. The whole atmosphere was comfortable and strangely family like. Nothing I have ever seen from a dealership before. The car is great and Ryan made the experience all the better. I recommend if your in the market for a vehicle to give them an opportunity and I am bias because Ryan is my salesperson and I highly recommend him.

leskoz

14 de may. de 2014

Very nice people there,very friendly. It's like a family. Wy love ours Chrysler 200S. So far so good. Thanks Jeromy, Zaneta and Ed for a pleasant transaction. It was a great experience working with you. Thanks again. By the way your place looks great. Krystyna & Les

MyMazda5

12 de may. de 2014

We live in Dayton Ohio and found two almost identical Mazda5's that met all our needs (...this was just after experiencing the "bait-switch" pricing tactic from another dealer (online) in Edmond Oklahoma). It was down to Papa's Chrysler in Connecticut and another dealer in Raleigh NC. Papa's was by far the easier and straight forward of the two to contact and deal with. No gimmicks, no bs, super-fast response, Evan was great to deal with. After comparing both near identical cars, we chose Papa's (several hundred miles further) based on my dealings and trust with Evan. It was so worth the trip from Dayton Ohio to Connecticut! Love the car, no hassles, an excellent experience...completely! I would be more than happy to buy another car from them in the future. Many thanks Evan!!!

msmindpeace

10 de may. de 2014

This was my second time purchasing a vehicle from Papa's with Dave Corbin as my salesman. He is very patient, thorough, and upfront. I appreciate that he is not a pushy salesman and that he is very attentive. My last vehicle was a Dodge Charger and this time I purchased a Dodge Avenger. The staff at this location is friendly and warm. I will buy from here again and would recommend them to family and friends.

mum4rd

8 de may. de 2014

Steve Lewis was friendly and accommodating right from the start. He spent the whole afternoon with me and made sure I was happy with my lease. I look forward to working with him again when my current lease is up.

domes2

7 de may. de 2014

Came in with my wife to help her find a new car. She was unsure on what kind of vehicle she wanted and we were recommended by a friend to meet with Gary at Papa's Dodge. Gary was super friendly right from the start. We took a couple test drives and the by the end of the day we were driving off in a new car. I would recommend everyone give Papa's Dodge a try if they are looking for a new car. Working with Gary in particular was great and he followed us all the way through financing. Great experiance

MassLobster

2 de may. de 2014

The salesman, John Evans, helped find the right model for me and was very knowledgeable about the Jeep's many options including the beautiful computer/navigation system. I never felt pressured, which was totally different than my experience at other dealerships. The salesman kept the process moving along at a very comfortable pace, and I felt like I had plenty of information and time to make a good decision. And, I did, because I love my new Jeep cherokee!!The finance rep, Jeff Juaire, knew exactly how to process an out of state purchase/registration. And, I have never bought an extended warranty but did for the first time, after Jeff explained the cost benefits. The dealership is at first glance quirky, with its vintage themes and displays. But, it is a full experience to keep discovering different areas, whether it be classic cars, or a snack bar, or a huge Godzilla head. They even had a barber shop inside the dealership. Very refreshing to find a unique and interactive business. It's sort of like DisneyWorld for car buyers.

wchaddad

1 de may. de 2014

3rd vehicle I have leased from Papa's. I shop multiple dealers each time and I always end up back at Papa's. Great price, great service.

navalmama2012

30 de abr. de 2014

I want to thank Garry Cwilka for helping me through the process of leasing the jeep I've always wanted. He explained the process of leasing, the positives AND negatives so that I understood it and we ended up negotiating a deal that I could afford. He made me feel comfortable through the whole process and I highly recommend any of my friends to work with him. I will continue to work with Garry for years to come on my vehicles of the future as well as my family members. Thanks for helping me drive the vehicle of my dreams Garry! :) You're awesome to work with! Sincerely, Christine Sawyer

TMHemenway

28 de abr. de 2014

From moment one the entire buying experience from Papa's and especially Ryan Mundt was a pleasure. After visiting a nearby dealership and getting the run around and lots of time wasted I called Papa's and Talked to Ryan and layed out my expectations. An hour later I walked into Papas and within 20 mins had sealed the deal on a new car. Delivery was just as pain free and easy as the buy. Cheers to Papa's and Ryan Mundt. You will get all of my referrals!!!!!!!Todd H

memu2595

28 de abr. de 2014

I had the pleasure of working with Ryan with the purchase of my new car. I was very impressed with his knowledge and all the help he had given me. Purchasing and picking up the car. I never felt pressure buying the car and he answered all my questions regarding the different models. I had gone out of my way to go to this dealership and thanks to Ryan it was well worth it! I would definitely go back to Ryan and recommend him to anyone purchasing a car.

AFA80

25 de abr. de 2014

Southbury CT I purchased a lot of cars over the years , and i got to say. My experience at Papa's Dodge surpassed all others. Gary Cwikla sales consultant was no pressure and very friendly, this was the second car i have purchase from Gary and Papas in the past three years. I've called Gary numerous times on questions i have had on my purchases and Gary has always been helpful. GREAT EXPERIENCE !!

Gg302

24 de abr. de 2014

My sales associate, Evan, was extremely helpful and knowledgeable while working with me. He gave me so much information and fun facts about the Patriot and Cherokee... More than I needed to know (does he have a photographic memory?). This made my car buying choice an easy one! Jeff made financing my new car a breeze! Love you guys! Mean it!

CJJ07

22 de abr. de 2014

Why have I rated everything a 5? Because when you're treated like family, how can it be any less? Gary Cwilka treated me like his son, his brother, his nephew. Name a family member, Gary made me feel like that during my 3 hour purchase-stay at Papa's in New Britain. Does three hours sound like a long time to be a dealership? It might to some people, but it went by like a flash and I drove off the lot smiling and pumping my fist with excitement. I had just bought a (new to me) Jeep Liberty, but I was it was how I was treated while doing it that had me the most happy. I worried about nothing, I got everything i wanted and much much more, including breakfast and lunch. A happy stomach, a happy heart and a very happy wallet. Those three things Gary provided me with made my experience with him at Papa's an absolute pleasure. Go shop for a Jeep, but make sure you find Gary Cwilka to help you with your purchase. I can guarantee you will leave pumping your fist like me. Thanks again, Gary!

clarsen88

19 de abr. de 2014

Papas Dodge Chrysler Jeep was a great choice to purchase my Jeep Cherokee. Evan Monikowski was personable, detail-oriented and highly informative. All questions were answered satisfactorily. I would definitely recommend anyone to Papas!

pattybishop

8 de abr. de 2014

Warning to future customers!!!!!!! Do not believe anything they say! GET IT IN WRITING !!!! I purchased a new Jeep Grand Cherokee which I paid almost 50 k for and received nothing but lies about free oil change and tire rotation for a year and lifetime extended warrantee, which they called me 2 weeks after purchasing telling me they dont do lifetime warrantees for my specific vehicle. Even though I signed the contract I did the nice thing and just canceled it and resigned another one. Then I went to make an appointment for the oil change that I was told repeatedly by Jeffrey Juaire the business manager that I would get free oil change and tire rotations, I find out I do not have this, better yet Mr Juarire gets on the phone with me and says he never said this???? My husband and I were there when he repeatedly said this. I have no problem paying for my oil changes but the fact of being lied to and given false information. On the positive side It is a large dealership with a cool showroom that is filled with old cars and even has a little fried food joint inside, but I will never go back to that dealership again, I will happily pay a dealer that I can trust. I love JEEPs always have but I dont think I will by another one after all this headache. I wish I read more reviews!

modoggy

5 de abr. de 2014

I purchased a 2014 Cherokee Latitude form Steve. He was very accommodating with respect to test driving, showing me all the options I was interested in purchasing and was very easy to talk with when it came down to sitting down and discussing the price. He has a very smooth personality that makes you feel comfortable. I would recommend him to anyone interested in doing business with Papa's Dodge Chrysler Jeep.

Jbooch

5 de abr. de 2014

Another great experience at papas. This is the second vehicle I have purchased in 6 months and both times we worked with Evan who goes beyond what's expected of a salesman to make sure you're satisfied with the product and service. No questions were left unanswered and responses were quick and welcome.

Todd_B

3 de abr. de 2014

This is the first time I purchased a vehicle from Papa's. I purchased a 2011 Dodge RAM 2500 pickup. My sales consultant, Evan, was extremely knowledgeable, friendly, courteous, and went above and beyond my expectations. Never once did I feel like I was being rushed or pressured into making a purchase. Evan was able to answer all my questions concerning the vehicle and went through all the vehicle's functions a few times to make sure I fully understood how everything worked. In all my previous car buying experiences this has to be the smoothest, most positive, stress-free purchase by far! If you're looking to buy a Chrysler, Dodge, Jeep or RAM, Papa's should be your first and only dealer to visit...and don't forget to ask for Evan!

Mikeyjeep

1 de abr. de 2014

The transaction went so smooth and easy it was like I was not dealing with a salesperson but a freind. Garry and Matt have to be the best sales team in the car business

jbrick73

30 de mar. de 2014

Truck buying made easy. Price was competitive and Frank followed thru the process from beginning to end. The have a hair salon at the dealership!

suzylogue

29 de mar. de 2014

My husband and I buy a lot of cars, and have been doing so for many years.Our experience at Papa's Dodge surpassed all others. Gary was no pressure and Matt did I great job closing the deal we wanted! Loved it!

gibsonrl24

25 de mar. de 2014

I recently leased a 2014 Jeep Grand Cherokee Laredo E from Papa's and dealt with Evan. The vehicle grows on me every day, appreciating all the features that I requested. I could not believe how comfortable I was through the whole process compared to a Jeep dealer that is two miles away from me. They treated me like big money, even though I looked scruffy. The respect level was there and I felt that they welcomed my business unlike other places. Evan went though everything with me as far as features of each vehicle that I looked at. Ultimately the vehicle I decided on was exactly as advertised. Friendly, courteous, and even a since of humour. As far as knowledge of each vehicle, I could not come up with a question that couldn't be answered. I would say that is a sign that these folks care about the customer, their job/career, and what they sale you. They sell you what you want and nothing more. I for one would definitely recommend Papa's for dealings of a vehicle to family, friends, and people i don't even know.

lwillx129

21 de mar. de 2014

I had an issue with my car and brought it to a dealership that was closer to my home. After having a negative experience with that dealer, I brought my car back to Papas, which is the dealership I purchased the car. I had the pleasure of talking with Sean Lawlor. Sean is amazing. So helpful and understanding of my frustrations. He personally worked with me to resolve the issues with my car. Sean provided me with a loaner car so I would not be inconvenienced for the time my car would be in the shop. A part the other dealership told me would take weeks to come in is being installed at Papas within 24 hours. I highly recommend Sean based on his customer service skills. He has definitely restored my faith in dealerships.

BridgetGFunk

21 de mar. de 2014

Garry Cwikla is my favorite car sales man. I bought my first Jeep Wrangler from him at Papa's over 10 years ago - and I have purchased 2 from him subsequently. 3 cars in total and I can say in full faith, buy your car from Garry at Papa's - he's honest, fun and knowledgeable.A good guy who gets you a good deal. Just bought a used Ford Focus from him and I couldn't be happier. Thanks Garry and the Papa's bunch. He exceeded my expectations as usual.

Edlechner

15 de mar. de 2014

When I started looking at the various Dodge Dealers in CT, I found the car I wanted at Papa's. After entering my info, Evan got back to me within 30 minutes. After texting back and forth a few times, I went to the dealership. When I arrived, started speaking to Evan, everything he previously told me was true. There was no gimmicks, I wanted the best price, he wanted to sell the car. After He presented the price I wanted to pay for the vehicle to his manager, they appraised my trade, and came back with the prices within 15 min. We haggled very little, came to terms, and the deal was done. Ed in finance also was very professional. This was a positive experience and will buy from them again. Evan is very knowledgable about the products at the dealership and did what he said.

JarrettLautier

7 de mar. de 2014

Papa's Dodge is an inviting place to purchase a vehicle from. The show room has classic cars on display and the overall feeling inside showcases a love for cars. I had a great experience learning about my options for getting a car and I value the education that I have received from the friendly and non-pushy staff. The journey of a thousand miles starts with the car and thanks to Papa's Dodge, I will enjoy every single mile with peace of mind.

erickrise1

7 de mar. de 2014

We are a Electrical Contractor 230 miles away From Papa's but after this experiance i would never but another commercial vehicle from any other dealer. Frank Montoni handled us like we were family and most of the work was done over the phone and by email. Best customer service by far. Will not deal with any other dealers after the great experiance!!! Take a box Papa's crew your the best.Eric M. KriseEric M. Krise Electrical Contractor

amber09

5 de mar. de 2014

First time purchasing a car and they did wonderful job made me feel very comfortable. They meet my needs in helping me choose a car that was in my buget.

Charlesjeffcoat

28 de feb. de 2014

Evan is the best! I have never been taken care of better when purchasing a car. The shipping got a lot of whack but Evan kept me positive the entire time. I live in New Mexico and I will buy my next car from this dealership. That's how good you guys are. Thanks Charlie Jeffcoat

Robertperotti

20 de feb. de 2014

Buying a new or used car can be a stressful process as well as one of the most important decisions you will have to make in a long time. It's important to feel comfortable with your sales person. The awful perception out there is that a car sales man is trying to rip you off. I have a long successful history in sales so I would say that I have a better than average talent for reading people. Ryan, Gary and Jim in the service department are absolutely the greatest people I have ever had the pleasure of dealing with when making a car purchase. I have visited a lot of dealerships and there is nobody better than Ryan a making sure that you are 100% happy. Ryan even gave me his personal cell number and offered for me to call him on his honeymoon if I had concerns or questions. That to me is over the top. If you want to be treated properly and make a purchase with no regrets then see Ryan Mundt for your next new or used car purchase. Sincerely, happy jeep owner Bob

Pilkington

3 de feb. de 2014

Ryan did an excellent job working with me as far as price and what I was looking for in the jeep. He was very responsive and kept me up to date thru the whole process (Excellent job). I picked up my new vechile on a Tuesday and Ryan had the day off. He left me in good hands with Gary. Gary took the time to explain everything about the vehicle. Thank you!!

stiffler88

15 de ene. de 2014

Skip Colby was excellent in the Service Department. Skip helped clear up, and slove a warranty repare issue. His knowledge of my past service history was impeccable. It was a pleasure dealing with him, and such a relief knowing that he was willing to go to bat for the customer. -Douglas Zigmunds

st83

11 de ene. de 2014

Me and my wife are not unsatisfied with our overall experience at Papas Dodge. I am the owner of a large recruiting business and customer service is paramount in my field.

lantern

19 de nov. de 2013

Excellent experience with the used vehicle service departmen and Evan Monikowski from internet sales. I had an unforeseen problem with a used Jeep unlimited wrangler and they fixed it under warranty with no questions asked.

dbobowski

16 de nov. de 2013

My wife and I visited two dealerships and dicussed our experience with our 3 year old Laredo which was coming off lease. Our salesman, Gary Tufano was very helpful in describing what has changed in three years and with the options we selected we needed to upgrade to the Grand Cherokee Limited Model. The dealership had several cars that met our criteria and we had a wide selection of colors. In comparing the exact product from two dealerships, we went with Pappas because of the bottom line pricing of the new lease. We have now driven our new Jeep for a couple of weeks and can't believe how superior it is to the one we traded. This Jeep handles beautifully under all conditions. Where else but in America can you get a brand new upgraded model car, with very little money down and keep the monthly lease at the same level? The staff at the dealership, from the Sales Staff to the Finance Dept. was very professional. I will definitely refer people.

Iwant1car

13 de nov. de 2013

I drove 2 hours from the Mid-Hudson Valley to purchase a used Dodge Caravan from Papa's. They offered the best price I could find on the Internet, and the salesman who helped me (Evan Monikowski) was excellent. Because I was purchasing from out-of-state, I erquired some extra help setting up the insurance details, about which Evan was most helpful. Altho the drive seemed long, the dealership was easy to get to, and a real surprise when I arrived. It's a beautiful dealership with all sorts of interesting extras for the car buff. It's a fun experience to shop at Papa's! I was given a tour of all the interesting "exhibits", free cocoa, and lunch (greatly appreciated after my lengthy trip)! My vehicle was waiting at the door for me to test drive. The paperwork went smoothly, with patient and polite salespeople to answer my questions, and help me decide on an appropriate extended warranty (which I requested, no pressure). The vehicle's features were fully explained and Evan told me to call back if I should have any further questions. I really like my "new" minivan, and if it is reliable, I will be a very, very happy shopper. I would surely recommend this dealership to anyone.

JOHNCARRIE

8 de nov. de 2013

My husband John and I had a very pleasant experience purchasing a new Jeep Wrangler from Papa's Dodge. Our salesman Steve Lewis was very helpful explaining all the features of the vehicle. We were very pleased with the no pressure attitudes of the staff there. We drove away feeling like it was a very fair purchase. We will and have recommended to our friends to purchase from Papa's Dodge.Thank you!John and Carrie

DJC62

7 de nov. de 2013

After extensive research on Jeeps and my own internet search for the vehicle with the options I wanted, I found three dealers within my area with vehicles that fit what I was looking for. I visited each of the three dealerships and I really have nothing negative to say about any of them. Each one offered similar discounts off the vehicles and each one was eager to earn my business. With three equal options, I decided to return to the one dealership where I thought the sales person was most knowledgeable, forthcoming, and made me feel very comfortable that I was being treated honestly and fairly. This dealership was not the closest to my home and was slightly more expensive than one of the others. However, I had several important questions about axle gear ratios, towing capacity, etc. Gary Tufano at Papas knew the most of the information off the top of his head and when I asked a question that he did not know, he said I dont know, great question, give me a minute and Ill go find out the answer. A few minutes later, I had the answer which I could not find anywhere on the Jeep website. When I asked that same question at the other dealerships, the other sales people clearly did not know the answer either, but made up an answer on the spot, and they were all wrong. Gary also had a very easy goings style, knew the dealership inside and out (gave me a brief but informative tour, not too long but long enough to impress), and seemed to enjoy what he was doing. So, now Im sold and agree to buy the car and I received equally professional, low-pressure service from the business manager Ed. I declined most of the extra warranty offers but did purchase the GlassCoat Simoniz. After hearing about it from Ed it just made sense. Loan processing, adding the extras I wanted and prepping the car was done incredibly fast and everyone at the dealership, including the receptionist, made me feel like they really appreciated my business. Great dealership and great people.

newjeep1

31 de oct. de 2013

Jeromy was very professional and comfortable to work with. I made one visit to get an estimate of the trade in value of my car and in the second visit drove away with a new vehicle. Jeromy was very knowledgeable about the features of the car including the electronics and very patient in explaining the features to my wife and I. Jeromoy explained the various vehicle purchase options we had and during the negotiation process Jeromy was very courteous. Prior to leaving Jeromy once again went through all of the electronics in the car with me and set up my various preferences including my phone. I would not hesitate to return and work with Jeromy on another car purchase in the future.

Pinky16123

31 de oct. de 2013

Jeromy was very pleasant and attentive. He listened too my needs and put me into a wonderful jeep and comfortable payments. I will recommend him to my friends and family

JackT1016

31 de oct. de 2013

Jeromy Was Fantastic, we purchased a Car from him several years ago and found him here at Papa's. He was helpful, friendly and always made sure we were satisfied with questions and he had the answers. We will definitely purchase another car from him in the future. Thank You Jeromy.

KellyHollis

30 de oct. de 2013

Went in to see a Dodge Caravan that was listed as a "special" on your web site. Got there only to find out that a manager had taken it on his vacation. Initially spoke with Steve who said he'd call when it was back for us to come see. I would have thought that if something was advertised as a "special", it would be on the lot. Steve called Monday and left a message saying it was back. We called him back to let him know we'd like to come out Monday night to look at it and also look at a Journey. He never returned our call. We went in Monday night and were told that if we had already worked with Steve, we'd have to work with Steve and he "isn't in". I explained that Steve hadn't really shown us anything and we were there trying to buy a car. I was rather surprised that Papa's rather turn us away than find us another sales person. Reluctantly, your receptionist got another sales person for us. Ryan. Who gave us the distinct impression that he wasn't too interested in selling us anything either. He brought us out to show us the van. The van that was listed as a "special" had two car seats in it and toys all over the floor as a result of the manager's using it on his trip. We tried to put up the third row seats so we could see how much room was in the trunk area. We didn't really know how to do that. Ryan just stood by. Didn't offer to help, didn't tell us how to put them up. It was obvious that nobody was too interested in selling to us and I wasn't going to waste anymore time there. Ryan said he would tell Steve we were in and have him call us. That was Monday. Today is Wednesday. We have never heard from him. Which is fine because I will never spend a penny of my money at Papa's and I'll be sure to spread the word as far and as wide as I possibly can. I have no idea how Papa's has gotten so many good reviews. We've been shopping for a vehicle for several weeks now. Papa's has been the worst customer service experience by far out of all of them.

mojo2613

29 de oct. de 2013

Jeromy was excellent to work with. He took the time to go over everything on the car with us which was very much appreciated since the navigation system was new to us. The entire process from start to finish was flawless. The facility itself is awesome. I have never been to a dealership so unique. I would highly recommend Jeromy and Papa's!!

mlanzo

28 de oct. de 2013

I was in the market to buy a new truck started my search at Pappa's Dodge and ended there.My salesman Ryan Mundt was excellent helped me through the whole process. Told him what I was looking for and willing To spend and I couldn't have been more satisfied with the results.He made sure the process was smooth and quick. Jeff in Finance was quick and explained everything thoroughly. WAS AN EXCELLENT EXPERIENCE ALL AROUND! Thanks Ryan and Jeff

afran

24 de oct. de 2013

John Ward was really the best car salesman I've worked with. He was laid back and low pressure, something I appreciate. He was very knowledgeable and answered all my questions. He spoke on the phone with my husband numerous times and worked with us to get our best deal. I would definitely buy another car from John and would recommend him and Papa's to anyone who is looking for a car.

brianspiller

22 de oct. de 2013

Hi, My name is Brian Spiller and I am the President & CEO of Outdoor Images Lawn & Landscape, LLC. After purchasing my 2012 3500 Cummins Dump which i love dearly we decided to purchase another 2012 Pickup & 2013 Crew Cab Flatbed from Papa's Dodge in New Britain. Why Papa's Dodge? Because the level of service is second to none. I work closely with Business Manager Frank Montoni & he is never too busy to assist in your total experience of Papa's Dodge. When you call upon him he stands behind it and delivers. As an owner of my own business I know that this level of service goes along way. Stand up guys at Papa's Dodge who strive is superior customer satisfaction. Also the trucks are great! Keep up the great work Frank and all are friends at Papa's Dodge. Greatly appreciate all the hard work you all do for my company and other business's across the world. Regards,Brian SpillerOutdoor Images

aspinney

21 de oct. de 2013

Ryan Mundt was by far the best car salesman I have ever worked with. He was friendly, easy to communicate with and got me into a car I love. I leased my new 2014 Jeep Compass through Ryan and he gave me the best deal around. Ryan was patient and worked with me for a few months pricing out different cars. He was also very knowledgeable about each car I asked about. Thanks again Ryan and Papa's Dodge for an easy experience leasing a new car. I will definitely be back for another!!

mmanciero

18 de oct. de 2013

This was my first time shopping for a new car and I couldn't have had a better experience. From the minute I walked on to the lot Ryan Mundt took excellent care of me. He took the time to answer every question I had and walked me through every step of my shopping experience. I wasn't pressured or pushed into buying a car and really felt comfortable the entire time. I absolutely LOVE the Jeep I purchased and the price I got is AMAZING. I did some shopping around and Papa's blew the competition away. If you're looking for a car I would highly recommend going to see Ryan Mundt and the team at Papa's. They make you feel like family there with how great they take care of you. Awesome service, friendly staff, and a HUGE selection of cars. I am definitely a happy new car owner after this entire experience.

Debbie1Mike

18 de oct. de 2013

Super, easy going, knowledgable, best sales guy ever. Bought a new 2012 Wrangler from Jeremy after getting a good run around from (2) local dealers. The positive experiance I got at Papas 2 years ago with Jeremy brought me right back! Papas is 45 minutes away from home and worth every minute. We can't wait for our new special order Wrangler to arrive.

Frond77

18 de oct. de 2013

To Whom It May Concern:I am writing to express my appreciation for the outstanding service I received dealing with Evan Monikowski when I recently purchased my 2014 Jeep Grand Cherokee Laredo from Papa's Dodge/Jeep in New Britain, CT.From the very first encounter with Evan, he proved to be a great deal different than others with whom I dealt during this process---and I mean this in the best way possible: Evan was courteous, warm and affable; he proved himself to be extraordinarily knowledgeable and enthusiastic about the product; he was very laid-back and did not exert 'sales pressure'---ALL of these attributes set him apart from Papa's competition, a few of whom I had tried, and regretted. It was very clear to me that Evan was my salesman, and Papa's was the dealership for me, and the tone he set by being patient, understanding and relaxed made me feel comfortable with a process that is usually tense and stressful.I sincerely hope that management at Papa's Dodge/Jeep in New Britain realizes that they have a true gem in Evan Monikowski: I would imagine that Papa's name is a good one in the field because of employees like Evan---I likewise sincerely hope that Evan's dedication, skillfulness, warmth and friendliness are valued and appreciated, and hopefully rewarded by his bosses. He deserves it!I thank you for your attention.Sincerely, Ly Tran

BradleyBum

15 de oct. de 2013

The staff was friendly, attentive, knowledgeable and willing to go the extra mile to make my experience as pleasant as possible. The complimentary meal was a plus! Will definitely go back when purchasing another vehicle.

junebride68

10 de oct. de 2013

Jeromy Berman was a patient and knowledgeable about the vehicle. We had several conversations via e-mail and phone and he answered all my questions. I would definately recommend Papa's Dodge and Jeromy to my friends and family.

champ01

9 de oct. de 2013

My experience with this dealer was great. Very friendly and the sales person that I had Evan Monikowski was great. Very prompt in getting back to me on any questions that I may have had.

Ropealope

4 de oct. de 2013

Dealing with Papa's Dodge was a relatively easy experience, and the pricing was very fair. Ultimately, however, what sold me on buying from this dealer was the quality of the customer service. John was an extremely pleasant salesman to work with, and he made sure to cover all of the bases you could want covered while trying to make a deal happen. Very quality personnel, would recommend, and would do business with again.

Jpomposi

28 de sep. de 2013

After contacting Evan at Papa's Dodge via the internet chat option, he answered all my questions quickly and professionally. He made sure the car I was looking for was in stock and was available for a test drive. I went down and met with Evan, took the car out for a test drive and a little while later I was driving it home. Evan and the others were great, friendly and helped me out greatly getting in the car I wanted. I would recommend Papa's to anyone that is interested in an affordable vehicle and a great experience.

rbadbadger

28 de sep. de 2013

This is the first car I've bought from a dealer, and it was 100% painless. I didn't feel stressed or pressured at all. Both sales and finance did wonders and I now own the car I've wanted for awhile now.

billandmomsmith

28 de sep. de 2013

I was welcomed with a smile and wasn't trick or anything like trying to get me in a different car Steve knew I came for the Grand Cherokee and he got me in the one I wanted and Ed didn't try to sucker me in a bank he worked on getting me the best deal overall that makes a great place to buy a car and I'm very happy with my new car thank you KEEP UP THE GOOD WORK

atlanticfin

27 de sep. de 2013

This is our 4th Jeep Grand Cherokee we've leased through John Ward. John makes the whole experience easy and stress free. Everything that was discussed was always the same and numbers never changed. I can't say enough great things about John. Highly would recommend to anyone. A classy guy and a tremendous asset to Papas Dodge.Thank you,Jim & Kristin Downes

joel2345

23 de sep. de 2013

An amazing dealership! And they gave me a great deal on an extremely clean and certified used car. This place is huge. Inside they have an old fashion diner so you can grab a hamburger and milk shake while you wait for your car to be serviced. And classic muscle cars on display. Amazing! Not to be missed dealership. Buy a car while you are there!! Ask for John Ward who sold me my car. Great salesman!!

Danstanley8

16 de sep. de 2013

Steve was great, very friendly and helpful, not a pushy salesman, made the buying process fun and easy! I will refer friends and family to him whenever possible!

41metacomet

14 de sep. de 2013

Great place, will go back again. My salesperson was excellent and the support staff was very helpful. Will take advantage of the diner and enjoy the classic cars in the showroom.

Jirace04

13 de sep. de 2013

Very courteous, friendly, accomodating and worked with me to give me the best deal possible. John went out of his way to get me in my new vehicle the same day i walked in!

kenG2013ram

8 de sep. de 2013

its been okay so far. just need them to figure out my problem of why the truck will not start. since tuesday visit only twice it has done it compare to the week before ,my appointment it was happening everyday. like i told jessica i will be back thanks ken greaney

Lusher2312

5 de sep. de 2013

Very friendly staff. Had a minor hiccup in delivery but they fixed it and I am happy with the final project. I appreciate all the effort put in by John ward to find us the jeep we wanted and to make it exactly what we wanted. All his hard work paid off cause we LOVE it. Thank you for making this experience as painless as possible

aschilberg

3 de sep. de 2013

My husband and I decided to make our purchase from Papa's Dodge due to their willingness to work with us on pricing and seemed to care about "winning" our business. They were third dealership we went to in the greater Hartford area, and we were immediately greeted on the lot and given the best price for our trade-in. Additionally, I felt that Ryan did a good job in advocating additional "price breaks" on our behalf.

EvFink

1 de sep. de 2013

Salesman was extremely knowledgeable about all details of the car, both mechanically and related to how to use different features. Was very friendly and don't feel pressured.

richardtomcic

30 de ago. de 2013

I'd just like to thank Jeromy Berman and the financial staff down at Papa's.. They worked there butts off to get me In the vehicle I wanted... Im very happy with my new truck and Its all because of them. I uses to have a 2010 charger That I hatted because there Is no such thing as a 4 door charger thats just not right, plus a 6 cly. Really dodge !!! anyway thanks to the staff at Papa's Im driving a new 2013 dodge ram.. My neighbor owens a chevy truck and use to mess with my charger by saying dose that thing got a hemi ..... He dont do that any more.... Thanks Jeromy and paps ....

joyberman

30 de ago. de 2013

Jeromy made the process very quick and painless. Ed was wonderful with the explaining of the various financing and Ron was great with my trade in value.I am so happy with my new car as they all made the experience wonderful. I will be back in 3 years!!!

cloe2979

30 de ago. de 2013

I will always and forever from this day forward recommend Papas Dodge of NB for ANY1 who needs a vehicle! Not only did I purchase my Van for a rediclously fair price, anything AND I MEAN ANYTHING I mentioned needed fixing they took care of FREE OF CHARGE!! They just replaced front strut assemblys and replaced a sensor (a 798$ job) FO FREE no questions asked, also got my vehicle back in a VERY time...ly manner. Thru the purchase time there wasnt any flammboozles or run arounds. Every1 was up front honest and friendly. No hard hittin sales pitches or salesmen following us around like a dog... it was a ALL ROUND GREAT experiance! Im ESTATIC with this van and feel safe and happy in it with my children. SO THANKS PAPAS DODGE!! U now got a regular customer in me and I will SURELY recommend u to family and friends in the future... THNKU !!!!

deev42

27 de ago. de 2013

I had a wonderful experience with Papa's, and Evan is a wonderful and informative salesperson. If I ever decided on a second vehicle I will be sure to go see Evan. Thanks again for everything.

Caseyl91

25 de ago. de 2013

My father and I never waited for long periods of time to speak with someone, there is always someone free who is more than willing to help. After meeting with Gary, he became the main person we met with. He was very upbeat, enthusiastic, and answered any question either of us had. After deciding on a vehicle, we went over finances and details. Due to just graduating college, they did what they could to lower the cost a little so my monthly payment would be lower. Papa's Dodge also has a great life coverage program. Based on all the problems we had to fix on my old vehicle, the coverage they offer is a great price. Ask them about it when you visit!

Marloc

22 de ago. de 2013

This was probably the easiest and best new purchase experience Ive had, Ryan was very helpful. I was able to get a great deal on my 2013 wrangler.

tnielson

20 de ago. de 2013

We would like to thank Frank Montoni for the experience we had purchasing a commercial truck at Papa's Dodge. We were extremely impressed with the knowledge he had with the Ram commercial truck we were looking to purchase. The dealership is fasinating with all the sights it has to offer and the delicious diner for lunch. We had a great experience at Paps's Dodge and in the future look forward to doing business with you again. Thanks again to Frank Montoni.

hpsunshine

18 de ago. de 2013

Enjoyed the experience. Evan was great and Ed was very personable and knowledgable and engaged in conversation.I would recommend them to family and friends.

ahart2772

31 de jul. de 2013

I brought my old car to Papas service department and due to the extent of the repairs; I decided to get a new car. I did some research as to the inventory at Papas and then went to see the cars. Jeromy was very friendly and helpful; I explained to him my situation and showed him the cars I found on Papas website. After a test drive in an Avenger, Jeromy was asking what features I really wanted (sunroof, U connect, etc). Once we got back from the test drive, he did a quick search and found an Avenger in a color I preferred with a sunroof (a feature I wanted). All and all, it was a very positive experience and I will be recommending Paps dodge and Jeromy to anyone I know looking for a new car.

Tedwardo

30 de jul. de 2013

We have purchased 5 vehicles from Papa's since 1994 and Gary Cwikla has been the sales contact for each car. We have had nothing but excellent experience with each purchase. The service for both sales and vehicle maintenance have been outstanding. We anticipate all future purchases of new vehicles will be made at Papa's.

gedi0412

28 de jul. de 2013

I saw a vehicle online that I liked very much, and had all the features I was looking for. From my first contact with Evan, through the actual sale, he was very attentive, knowledgeable, and professional. He made my out-of-state buying experience absolutely pleasant and easy! He is truly an asset to Papa's Dodge, and I would go out of my way to do business with him again in the future! Thank you Evan, for making my car buying experience among the best I've ever had!

Nancybryant

24 de jul. de 2013

Ryan was a delight to work with. He did more listening then talking. I appreciate this approach since I had many concerns about buying a new car and understanding the value of new versus used. As a team Ryan and Ed worked very closely going over and educating me on this new vehicle and the loan process . I am a return customer to Papas and will continue to recommend their services to any one in need of a honest and helpful associate of Papas Dodge.

Semir

23 de jul. de 2013

Zaneta Boryka, I just wanted to write you a quick note to thank you for your honesty and dedication while selling me and my family a new car yesturday. I've always been wary of car salesman,often with good reason,but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly,and making that five hour process not as painful as it could have been. I'm happy with the car we purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes of buying a new car, and it's all thanks to you.. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Papa's Dodge, and telling them to ask for Zaneta, the greatest Polish car salesman in New England... Again Thank you for all your hard work you did for me and my family...

dyoung122

21 de jul. de 2013

I came to Papas at the recommendation of my sister who recently bought a Jeep from Garry. Garry was outstanding and worked very hard to get the Jeep we wanted at a great price. Although there are many Jeep dealerships between Milford and New Britain, it was well worth the ride to come to Papas. Thanks again and I would recommend Garry for anyone interested in buying a Jeep.

Sandy1500

11 de jul. de 2013

In late April, we ordered a Ram Laramie 1500 from Papa's Dodge Of New Britain. The truck was delivered June 27th. The Ram turned out to be much nicer than originally expected. Our salesman, Jeromy Berman was very helpful throughout the entire process. He was extremely knowledgeable on all inventory and helped us every step of the way. Jeromy was very patient, kind and considerate and was neither overbearing or pushy. Another aspect of the visit was meeting the little dog, Claudia, who definitely contributed to our decision to buy the truck, as well as meeting Mr.Papa who was extremely pleasant and kind.Upon delivery of the truck, Jeromy spent two hours showing us the interior and exterior and all the features, despite the terrible weather. It was hot, humid and raining. We couldn't believe that he maintained such a positive attitude despite it all!We have had the vehicle for two weeks and we have enjoyed the truck immensely. We drove to upper Vermont and it was nothing short of a dream.We would definitely recommend our salesman Jeromy Berman, as well as Papa's Dodge to our family and friends and we would definitely do business with Jeromy and Papa's Dodge again Jeromy went above and beyond his call of duty to help us have a positive experience.We are looking forward to many years of pleasure with our new Ram, knowing Papa's and Jeromy are behind us.

MAUREEN4075

10 de jul. de 2013

We had lots of questions and Gary answered them all and gave us a very fair price. We considered many other dealerships but Gary hung in with us and in the end, we felt that he gave us a good deal and walked us throught our concerns/questions. He was a pleasure to work with and we're happy with our purchase.Russ and Eileen Catalano

Benmotyka

10 de jul. de 2013

I am on my 2nd Grand Cherokee and this was the first time going to Papa's. I turned in an '07 GC for a 2013. I got my first vehicle from Executive Jeep and can say that my experience at Papa's has been better. It's not as though I had a bad experience at Executive, but they were not as customer friendly as the folks at Papa's. Ryan Mundt was my salesman and he was very helpful and was able to get me into my new Jeep. He was very attentive to what I was looking for until I wasn't needed anymore. I had an aftermarket sunroof installed on the new Jeep and have been dealing with it ever since. With the roof all the way open (and all windows up) the wind swirls around the inside of the truck and literally hurts your ears. I made mention of this to Ryan and he decided it best for me to deal with the aftermarket guy directly. I'm still dealing with the sunroof guy (who is now starting to blow me off) and I've had my Jeep for 3 months now. Once Ryan gave me the roof guy's number, I never heard from Ryan again. Not even a follow up to ensure my roof has been done to my satisfaction, which it has not.

bambiold

9 de jul. de 2013

The reason for this rating is because of the bad experience with the used car manager Ron Berman. He was very aggresive toward me and even though i said I would not buy unless the price per month was acceptable he didn't have to talk to me the way he did. On the other hand, John Ward was a gentleman and answered all my questions honestly even though I knew the answers before I asked. If he didn't know he went and got the correct information. I would highly recommend anyone going to this dealership to ask for John as a rep. and avoid ron Berman.

bevs60

6 de jul. de 2013

Thanks Jessica for always providing great Customer Service each and every time I come to the Xpress desk. I have brought in 3 vehicles over time and Jessica is always pleasant and providing me informative details of my service and that is truly appreciated.

batman007

6 de jul. de 2013

Ryan Mundt, was the best. During the whole process, I felt that Ryan did a great job explain the product to me as well as all the options. When it came down to buying the car, I felt that Ryan was really trying to get the best deal for me. To be honest, Ryan made my buying experience at Papa's dodge one that I would recommend for any customer. Thanks Ryan and Papa's Dodge I love my 2012 Chrysler 300 S!!!

farj1015

5 de jul. de 2013

This is my 3rd vehicle purchased from Papa's. I find them willing to negotiate on a fair price without the usual games. The salesmen were professional and friendly with a good understanding of features and functions. The office manager made the paperwork easy and hassle free. Would recommend checking out Papa's if your looking for a Dodge / Chrysler product

wynneanderic

3 de jul. de 2013

Papa's offered us a great price right off the bat. Jeromy was extremely responsive and knowledgeable and we are very happy with our purchase.

SuperDave33

2 de jul. de 2013

Great people to deal with. Very reasonable, pricing is very fair. Please note I purchased a used car. I found the window sticker was not accurate. When I noted this the dealer did not seem too concerned even though the car was missing $1500 in options that were listed on the window sticker. Please be careful to fully understand what you are buying.

Ray14laredo

1 de jul. de 2013

I am a repeat buyer at Papas, Ryan is the main reason for my return purchase. On my first Jeep he was very helpful, knew the products well and his communication was outstanding both during and after the sale. He even was helpful several months after my new purchase on a used vehicle I was looking at! My 2nd Jeep purchase was equally as satisfying Ryan did a fantastic job in getting me a good deal and making sure everything went smoothly. I will certainly recommend Papa's and Ryan Great job!

kodypalm

30 de jun. de 2013

We never purchased a car at this dealership before and were happy with the smooth process of the sale and friendliness of the staff. We feel we were given a great deal on the jeep we purchased.

stympy

29 de jun. de 2013

While I may have gotten more for my trade in elsewhere, the folks at papas dodge are light years ahead of the competition. I am very pleased with my purchase of a 2013 ram 2500.

DMT531

28 de jun. de 2013

Worked with Evan and he made the entire process easy and painless. He made me feel comfortable right away, found the right vehicle to suit my needs and answered all my questions. I would definitely recommend both Papa's and especially Evan to all of my friends.

Raymond7950

25 de jun. de 2013

The new car sales people were very friendly and helpful. I went there late in the afternoon and my salesman, who was very helpful, found what I wanted for me the next day. I test drove the vehicle the following day and was satisfied with its ride and the options that came with the vehicle.The price we worked out was fair and finance was very simple and straight forward.My salesman was Gary Tufano Sr.I haven't needed the use of the service department yet.

Crazyclemens

20 de jun. de 2013

I got a 2013 dodge challenger and couldnt be more happy with the car. Sales man was vary help full and more like a friend helping me get a new car then a sales man really. I will be going to Garry Cwilka from now on.

derek1karie

19 de jun. de 2013

Evan was very knowledgable about the Jeep that we purchased. I would definately reccommend him. Buying a new car should not take all day. You definately need to work on a way to shorten the process. Overall great experiecne but, didn't like giving up an entire day.

race216631

18 de jun. de 2013

I just bought my 2013 Chrysler 200 last week from Papa's in New Britain and had a great experience both with the dealership and sales associate (Steve Lewis). First, let me say, this is the 18th car I have bought over the years...ok so yes, I don't like to keep a vehicle long BUT what I have is ALOT of experience with dealerships and have had both good and bad experiences. With Papa's Dodge and Steve the process was seamless. Steve was very knowledgeable about the vehicles I looked at and made the buying process easy. No pressure, no gimmicks...straight forward and honest. see Steve at Papa's in New Britain. I have never written a review after purchasing a vehicle but I think this one is deserving. If your thinking of purchasing a new or used vehicle I highly suggest you start (and end) your search a Papa's.

bradgagnon

14 de jun. de 2013

gary cwikla was to the point no nonsense gave me a great deal on truck fair price for trade-in over-all the deal was good and im a happy customer and will recomend dealership and gary to anyone i know thanks again brad gagnon

Lovi78

13 de jun. de 2013

I e-mailed Evan Monikowski about a new wrangler last night, and he got back to me first thing this morning. He was very straightforward and answered every question I had. When I got to the dealership, he was great to work with and extremely knowledgable about what he was selling me. Evan made the process very easy and was never pushy overbearing. Anybody going to Papa's Dodge Chrysler Jeep should definitely ask for Evan.

Celeazer

12 de jun. de 2013

Extremely easy to work with extremely smooth transaction and great price! I contacted the Internet department and they did the rest!Thanks againDonald J Gorman

sue860

10 de jun. de 2013

I had a wonderful experience buying my "new" car from Papa's! I found the car I wanted through a website search and contacted Evan Monikowski . He was extremely helpful and friendlyand never pushy!.. Evan answered all of my questions and gave me a through run down on the car I was interested in. We communicated quite a bit through email and phone calls and he was always nice and welcoming. I had my car in 3 days from the time I saw it online!.. I'm a very happy and satisfied customer! I will definitely recommend Papa's for anyone looking for to buy a car. Go See EVAN!! I also dealt with Ed the finance guy and he was just as awesome! He did all the necessary paperwork for me in a matter of minutes and I was on my was in probably less than an hour!

lowrdr78

9 de jun. de 2013

Jeromy was great..friendly, knowledgeable, no pressure..and Jeff was also great..thank you guys I highly recommend both of those guys to all my family and friends for a purchase..very good experience there. Thanks guys you were both great!!

rlr860

5 de jun. de 2013

This experience was the most relaxed experience I have ever had buying a car. I knew what I was looking for and Ryan worked with me to see what was currently available, what was in transit, and said that I could have order a vehicle if I chose to - so there was no pressure in trying to get me to buy what was already in the lot. After we saw there was nothing on the lot in the colors I was interested in, he worked with me to identify vehicles coming in that had all the options I was looking for around the price I wanted to pay. I came in late on a Saturday afternoon and left a couple hours later with a car on deposit that was coming later that week. Once the car arrived I just had to finish signing the paperwork and after thorough explanation of the features, I was on my way....which again was quick. This was a positive experience and I would recommend anyone I know that is looking Dodge, Jeep, Chrysler or RAM to go to Papa's.

Jmhacolby

1 de jun. de 2013

Your express service coordinator is very friendly and efficient as well. I would hire her in an instant to work in customer service at my company.

mikelinn123

29 de may. de 2013

We had a wonderful sales experience working with Evan, he is very knowledgeable and took the time to show us all the features of Jeep Compass. We will definitely recommend Papa's to our friends.

newton58

28 de may. de 2013

This was my best car buying experience ever (almost 40 years). They had exactly the car I wanted. Evan was prompt, forthright and through about getting me the best deal possible. There were no games, no hassles, and no nonsence. Even the offer on my trade in was fair.

Rickliz

25 de may. de 2013

Going to five different dealers this day we found you guys to be Very friendly and courteous. Very informative in all aspects of the truck. Very helpful getting the deal done in one day. Excellent personality thank you for the experience. Will definitely buy here again. Ryan was excellent and not pushy like a few other dealers were. Thanks again Rick Normand

vs4hire

25 de may. de 2013

Gary was probably the most laid back salesmen I've ever encountered. Though I needed to do things a little differently, he did what he could to make it happen.Ed was great in making my financing happen JUST as I needed it to.Jeff was also extremely helpful.All in all, a 5 star experience ~ thank you VERY much to the "guys" for helping to make my 2 years of hard work pay off :)

schwarst

22 de may. de 2013

everyone with whom i came into contact was friendly and helpful. dave corbin, the salesman, was particularly so. i left feeling i got excellent service and a fair price.

gooddoghoney

22 de may. de 2013

Enjoyed my buying experience with Zaneta and Jeff. I got the vehicle I wanted for a fair price. Competence was on display throughout. I'm now looking forward to a long service relationship with this dealer.

Seaswirl25

21 de may. de 2013

The overall experience was different than the other dealerships where I was searching for a vehicle. There was no pressure, intimidation and no back and forth negotiating. The vehicle was chosen, the trade was evaluated, the numbers provided and with a collaborative approach to do what was int he best interest of papa's and myself, we were able to close the deal with no hassle in about an hour. Really a great experience and nice for a change, to purchase a vehicle with no pressure or haggling.

alanpignone

19 de may. de 2013

I recently bought a new Jeep Wrangler. This is my second vehicle I purchased from Papa's Dodge. Gary Cwikla was my sales associate on both vehicles. Gary is always professional and answers all my questions quickly and correctly. He made buying my new Jeep a good experience.

armymp29

19 de may. de 2013

I have bought cars from multiple dealership and this by far has been the most pleasant experience I have had. Dave was understanding, helpful and worked with us to ensure I drove out with an absolutely awesome vehicle. 5 years I sat and waited for my Mustang, and after 5 years I did not have the energy to really deal with too much madness. On top of Daves, awesome service and friendly demeanor the Manager was awesome about meeting us in the middle on some of our requests. I am now the proud owner of a 2012 Roush Mustang and could not be happier. On a side note, I dont know who does their detailing but when I purchased the car, there was not a SPECK of dirt on it at all, it shined from where the tires hit the pavement to the top and I have drawn more than my fair share of stares in the recent days. I would recommend this dealership for anyone looking to purchase a vehicle as they are concerned with more than just making a buck but ensuring their customers walk out with the vehicle they "Want" and not just the vehicle they have to "Settle" for. Within reason of course.The dealership serves as a MUSEUM of amazing cars as well. From the Shelby, to the Cobra, to the myriad of other classic cars, it is an absolute sight to behold. If nothing else, maybe pay a visit just to look, and who knows maybe you walk out with a vehicle.

renaissance_67

17 de may. de 2013

My experience with Jeromy Berman was a good one. He was friendly and detailed in the plans of the sale and with the shipping of the Jeep to me, in California. The shipping occured smoothly and quickly. The deal I received was an excellent one, and the transaction of the sale was transparent. I'm very satisfied with my new Jeep, it is exactly as how it was described. I am very pleased. Thank you!

Ptrowski

15 de may. de 2013

I cannot say enough good things about my experience at Papas. I reached out to them about ordering a new Jeep Rubicon and Evan from the start was a true professional, working with me to determine what the price would be. They were the lowest price amongst five dealers I reached out to. I drove over an hour to get there to place my order and not once was a pressured or steered in a different direction from what I wanted. One month later my car arrived from the factory and I walked in and met with Jeff who went through financing, again not feeling pressured to order extras I did not want. The Jeep was even registered online while I sat there. After that Evan walked me through all the options on the Rubicon, how to use the navigation, stereo, etc. I drove off the lot on Monday and already have 320 miles on the Jeep. I absolutely love it!Easily the BEST car buying experience I have had. I would without hesitation buy from Papas again. Worth the drive and time to get what you want at the best price with the best service.

DaveMakoski

11 de may. de 2013

Excellent purchasing experience, the sale team (Jeromy, Matt) were a joy to work with putting up with my decision making, very knowledge about the vehicle. I ordered my vehicle to my specifications and Papas was able to deliver it in record time.

zaklab1

9 de may. de 2013

I returned to Papa's on 4/7/13 to complete my 2013 Jeep Wrangler purchase.They installed my side steps, applied the Simonize Glasscoat, detailed the jeep, and undercoated the vehicle.I was issued a vehicle for the dAy during this process and the vehicle was completed that afternoon as promised.I dealt with Service Consultant,Tom Donahue, who was extremely professional during this visit.All of the requested services were performed as promised and tghe quality of work was excellent.The next day, my Salesman,Jeromy Berman, contacted me to ask me about the service and the work performed.I stated that all was well and he offerd his help with any other issues/questions that I might have in the future concerning my purcahse.I will definetly continue to recommend Papa's Jeep to all of my friends and to anyone else that is looking for a new or used vehicle.Keep up the good work,Doug Roberts

acu1878

8 de may. de 2013

After visiting a few other jeep places, my boyfriend and I were just about to give up on purchasing a new wrangler, until we came to Papas! We talked with John over the phone and told him exactly what we wanted and by the time we arrived he had already pulled up the jeep that we had been looking for. Our overall experience was amazing, as John got us exactly what we wanted and never gave us a hard time about anything. We are so glad we purchased our new vehicle from here and highly recommend buying your next used or new vehicle from them! Ask for John, he is great!!!

pitwizard

6 de may. de 2013

THIS IS JUST TO LET YOU KNOW THAT YOUR SALES MANAGER ; MR EVAN MONIKOWSKI ; WAS GREAT, EVERY THING I NEEDED TO KNOW HE HADE THE ANSWERS FOR ME, YOU NEED TO KEEP THIS GUY AROUND FOR A LONG TIME, HE MAKES YOUR DEALER SHIP WHAT IT IS A GREAT PLACE TO GET A NEW TRUCK / CAR. THANK YOU : MR RONALD DIRENZO p.s i love my ram 2500

dbeau2700

5 de may. de 2013

I was looking for a very specific year and model of a used car. I had done a lot of research and new exactly what I was willing to pay. Upon filling out the on-line request form, I was contacted and was able to set up an appointment for a Sunday afternoon to take a test drive. I was treated professionally and courteously. Evan was very detailed in explaining all of the features of the vehicle and was never pushy. He answered every question and came through with every request I had before picking up the vehicle. Jeff was also very professional and informative and never tried to talk me into anything I did not want, got a great finance rate and made the process very smooth and quick. I drove away a very happy customer.

johnrz

2 de may. de 2013

Factory ordered a 2013 Durango Crew with our selected options from Papa's Dodge. The vehicle was delivered in only four weeks and we took delivery from Jeromy Berman two days later. Jeromy was not the original salesperson we dealt with but he picked up our order and handled the delivery very professionally. Jeromy was very friendly and courteous. He walked us through all of the vehicles options and features and answered every one of our questions. Jeromy was very knowledgable and helpful. Had a very stressless experience dealing with the staff at Papa's Dodge during the entire process. Would highly recommend them to anyone interested in a hassle free purchasing experience. John & Carol

starfishpress

30 de abr. de 2013

Best car buying experience I have ever had. Got a great price on the car and the trade and didn't have to deal with a significant amount of back and forth negotiating.

kolodziejh830

30 de abr. de 2013

I cannot express how many positive things I have to say about Evan, Jeff, and the rest of the staff who tried their hardest to find me the best deal. Evan was the sweetest person that I have ever worked with in a car sales environment. He made me feel comfortable, and he did not feel like your typical salesperson, but rather a friend who was selling you a car. Being a salesperson myself I really respect his efforts, along with the financial staff. Unfortunately because of the cost of traveling for the search for grad schools within the upcoming months I was unable to purchase the car I wanted. However, when I hear back from the grad school I will be attending, I will be back here to resume the purchase of my car with Evan.

acurtis4

28 de abr. de 2013

bought a new wrangler sport from Jeromy. Could not be happier. Jeromy knows the product better than anyone I have ever met, and is great to work with! No pressure and he truly cares about what he does. Papa's offered a great price, much better than surrounding Jeep dealers.

TMertz22

23 de abr. de 2013

After using the same dealer for years in my family, a friend recommended us to Papa's Dodge for my first car purchase. When we went there, we were greeted with friendly smiles and a welcoming environment. John Ward came to talk to me and was extremely personable. I told him exactly what I wanted in a Dodge Dart and he said lets get started. We went through all the options and before I knew it the car was ordered exactly the way I wanted. He helped me every step of the way to get my car. When I went to pick it up, he was as excited as I was, like he had just bought one too. He couldn't wait to see me drive off in my new Dart. After washing, waxing, filling the tank, and putting on plates I was off and had the greatest first car buying experience I could ask for. Everyone we encountered along the way was friendly and happy to help with anything. Papa's Dodge has it right and I will be recommending everyone I know to it.

dbmv06

22 de abr. de 2013

Ryan was extremely friendly and knowledgeable about the cars. He took the time to answer all the questions we had, and upon delivery, walked us through all the features of the car. Based on my experience, I would highly recommend going to Papa's dodge and asking for Ryan.

remohens

22 de abr. de 2013

Our experience at Papa's Dodge was an enjoyable one. The building itself is incredible, and the employees are friendly. My wife and I worked with Jeromy, and he was a pleasure to deal with. He was courteous, knowledgable and, most importantly, honest. Thanks to Jeromy and his co-workers, we drove away with a new car after less than four hours at the dealership.

Ralphgr

21 de abr. de 2013

I was looking for a test drive but after meeting John I felt very comfortable buying a new car from Papa's Dodge. He was honest and knowledgeable. My mind was made up in 10 minuets. There is no doubt in my mind that I made the right decision. If you are looking for a pleasant experience with no pressure visit John Ward at Papa's Dodge you won't regret it. Thanks John.

missanne78

20 de abr. de 2013

Ryan Mundt is quite a asset to your company. He was professional and followed up on all he did for us. My daughter and I bought a car and he was fantastic in all the information and explaining about the Jeep Patriot. He did everything to make us feel comfortable since this was very important purchase for my daughter. He did not push or treat us like females that don't know anything about buying a car. Being in the business world I appreciate when a salesperson does not patronize or disrespect us. He was very knowledgeable and answered all our questions honestly. It was a pleasure doing business with that young man. I would recommend Ryan and your dealership to all my friends and family and If we need to buy a car again which i am sure we will, we will come to Ryan and Papa Dodge.

pnowik

20 de abr. de 2013

When I ordered a Ram2500 2013, my salesperson was John Ward. He was extremely helpful throughout the process of buying a truck. John Ward kept me informed on the order status and as well as the expected date of the delivery. He also took care of all the accessories. Overall, I believe he is a good salesman. I was very satisfied with the service he provided. I would recommend him to others.

bennyjr01

19 de abr. de 2013

when my wife and I decided to buy a new 2014 Grand Cherokee we shoped around at a few other dealers before coming to papas, we met with John Ward and told him the exact vehicle we wanted, he happened to have it in the show room. after a few days of talking price john called us to let us know he had gotten us the exact price we had wanted to pay, when we picked up the vehicle everything was in order and the delivery went with out a problem. this is the first time I have purchased a vehicle and not felt pressured to buy all the little "extras" John went over all the books with us and explained the vehicles features. we would highly recomend buying a vehicle there. thanks again

dpbelanger

17 de abr. de 2013

My wife and I woke up on saturday the 30th of march 2013 with absolutely no plans of buying a new vehicle but decided that since we were going near hartford that maybe we would start the process by test driving a jeep since we missed having a four wheel drive vehicle. Quickly searching the internet I saw that Papa's seemed to have a good selection of used 4-door wrangler's. Ryan met us outside. He quickly arranged for us to test drive a 2011 and then had our car appraised. Now I usually spend about a month shopping around and doing my homework. But this offer they gave us seemed really good. So I told Ryan that we need to digest this and went out to lunch. After lunch we actually went back to Papa's and sealed the deal. When I went home that nite and sunday I tried to find out if I acted to fast but the more I checked out our deal the better it looked. And because Ryan never pressured us we felt comfortable enough to do something I've never done before, buy a car on the first day of looking. Thanks Ryan and Papa's for saving me a month's with of anxiety.P.S. Went to get a small problem dealt with on the jeep. The service dept took care of it right away. Mean while I was talking to Marty in the Parts dept and he gave me another great deal on new rims for the jeep. I couldn't find a price better on the internet. Thanks Marty for helping me surprise my wife.P.S. 2 Papa's showroom is worth a visit. Antique cars, barber shop and full service dinner. Go check it out

matthew7568

17 de abr. de 2013

My wife and I recently purchased a 2012 Chrysler Town & Country from Papas. Evan was our sales person. He was always friendly and helpful and really knows how to set up and explain all the features of the minivan, from the seats, to the power doors, etc., the entire van. He was especially helpful demonstrating the EVOC and UConnect systems - phone, hard drive, radio, navigation, back up camera. Jeff was the business manager who explained the financing and extending warranty options, all in a very friendly and helpful way. These two gentlemen are an asset to your dealership and made our buying experience a very positive one. Sincerely,Matthew & Meyling Killfoile

ronposible05

15 de abr. de 2013

Warning do not have your car serviced here.They told me I needed 1200 dollars of work.that my radiator was cracked.all I needed was a thermostat.They are very dishonest greedy and liars.They take advantage of people.

dperkins5

14 de abr. de 2013

On 4/11/13 I went to Papa's in search of my first new vehicle. I made an appointment and met with Garry Cwikla. Garry could not have been more helpful. He was outgoing, passionate, and probably the most down to earth individual I have ever had the pleasure of working with. Garry spent nearly five hours working with me on getting the exact vehicle I intended on purchasing. Garry as well as Matt Campagna did everything they could to ensure I received the best customer service possible. I truly believe these individuals went above and beyond. Garry was extremely knowledgable in all the specs for the vehicle options that I was exploring. Even something as minute as the color of the vehicle Garry was able to give me the complete pro's and con's. On top of that, Garry worked hard in ensuring that I got everything I needed for the money I was about to spend. Without the help of Garry I do not believe my first experience in buying a vehicle would have ever gone that perfect. I would also like to add, that during my time in the financial office with Jeff Juaire I could not have been more pleased with the professionalism he portrayed. Jeff conversed with me like a regular "joe" and made me feel comfortable. He worked hard in making sure that I was given a multitude of options for financing. He continued working with me by explaining all the packages and the benefits to each one, allowing me to make an easy informed decision. I thank Jeff for the work he did on my behalf.In all, my experience with Papa's Dodge never had a single negative moment. Not only Garry, Matt, and Jeff, but the entire staff was friendly. In fact I even met Dom Papa who thanked me for my business. But most importantly the major thank you goes to Garry and Matt for all they did. Once again Thank you and I guarantee you, I'll be back for more business.Sincerely,Dan Perkins

zaklab1

14 de abr. de 2013

Jeromy and the entire sales staff were excellent.They were extremely professional tyhroughout the entire buying process.They explained every aspect of our deal including vehicle features, options,maintenance packages,etc...Everyone made sure we were comfortable while during the sale and offered us drinks, water,coffe, etc...Jeromy and the staff were very honest and fair about our trade in without attempting any of the tricks or hidden fees that you hear about at other dealerships.From the time that I originally contacted Papa's and was contacted by Jeromy till we drove out of the dealership lot with our new wrangler unlimited, it was a great experience.We even witnessed our salesman, Jeromy personally inspecting our jeep before we left and ten making sure that we understood the owner's manual's features, upcoming appointments,etc...This is another reason to deal with an established, recommended dealership like Papa's.My Wife and I will definetly recommend this dealership to anyone looking for a new or used vehicle. Keep up the good work.Have a good one,Doug and Joan Roberts

RogerandKate

14 de abr. de 2013

I would highley recommend Papa's Dodge. Everyone was friendly and helpful. The show room was amazing and it was a fun experience to see the themes. My salesman Jeromy was very knowledgeable and went over all the features of the Dodge Truck I was interested in. He explained all the steps during the purchase and answered all my questions. The atmosphere was great with no sales pressure and everyone I worked with made the experience feel like we were all family.

Jordanrj7

11 de abr. de 2013

They offered that I can't refuse so now this is my fifth Jeep (my first new one). The dealer where I often visited are interesting to look around.

hummerdudeh3

11 de abr. de 2013

I shopped around and found that Papas Jeep was the best. Evan and Jeff went above and beyond for me.. I can,t say enough good things about them. I will send , even bring customers to them. They gave me a very good deal on my new jeep wrangler unlimited sahara.. and I love it.. They really came thru for me. I look forward to seeing them in the future..

takoja01

1 de abr. de 2013

It's been 15 years since I have purchased a vehicle from Papa's Dodge...way over due. My first experience there was dealing with Garry Cwilka, who stands out among salesmen. I was delighted to find out that he was still working there during my recent visit (and ultimate purchase). It was like coming home again, no need for anxiety, second guessing, or price shopping. The whole experience was impressive! The facility is awesome, the greeting at the front door warm, and it just kept getting better. Garry's professionalism and approachable demeanor are traits that set him apart from others. He listens carefully to the needs of the client, offers suggestions and advice when warranted and does all of this while earning the trust of the client. While price is a key factor in any purchase, the experience is definitely what has a lasting impact and garners repeat business and loyal customers. It is because of people like Garry that I consider myself in that category. He's a class act and a quintessential salesmen. Thanks for another great experience!

2013rubicon

31 de mar. de 2013

Jeromy was a pleasure to work with and Mark Greenblatt was outstanding. You need more employees like them. A+++. I will recommend both of them to all my friends.

Carlsonfh

29 de mar. de 2013

Ryan was a pleasure to deal with! He listened to my needs and put me into a vehicle that was right for myself and my family. He was accessible 24 hours a day. He was attentive to my phone calls and text messages without delay. I have every reason to feel comfortable calling Ryan the next time I am shopping for a new vehicle. I would recommend to anyone in the market for a vehicle....give Ryan a call! Top notch customer service. Thank you again!

alymae

27 de mar. de 2013

My experience at Papa's Dodge was excellent. I stopped by Papa's my first time about three-four months ago and had Ryan helping me out. He showed me all the cars I was interested in and understood my prince range. He gave us a price and we told him we would be back, that we needed to see other options. He promised us that Papa's would beat any other prices, which I took into consideration when I went to other dealers.After visiting other dealers, I decided to come back to Ryan and as he promised before he beat all the other prices I had recieved from other dealers. He was a total professional, he wasnt that high-pressure sales guy that you hate to deal with. Ryan was totally laid back and willing to get the best price for me. I would highly recommend Ryan if you are going to be buying a car from Papa's.

cameldan

25 de mar. de 2013

i enjoyed my experiance. the sales woman was very friendly and was very accomodating to my needs. she worked with me and provided a great explanation of what was happening. we had some issues with the insurance company but was able to work through them with zaneta. i recommmend papas to anyone in the market for a new car. my only comment would be make the waits less while the sales and management are talking to eachother if possible.

Clspmp

24 de mar. de 2013

Great salesman, great finance person. Overall great experience. I would be glad to refer friends to the dealership for sales and service. Second car purchased from Papa's.

rscalise

22 de mar. de 2013

I went through the trauma of having my vehicle totaled. Papa's was understanding of my situation and helped me through the process. I ended up with a great deal on a brand new Durango and I am enjoying it.

jceo

19 de mar. de 2013

We just purchased a 2013 Jeep Wrangler Sahara Unlimited at Papa's. I rarely feel compelled to write a review but I can't say enough good things about Evan. He was outstanding and the entire experience at Papa's was great. During the car shopping process, Evan was the only salesman who actually knew more about the product than I did! Not only was he extremely knowledgeable and detail oriented, Evan got us the best price as well. Papa's as a whole is a unique dealer with a large inventory, definitely worth the trip from anywhere. I would buy another vehicle from them in a heartbeat. Check out Papa's and be sure to ask for Evan!

caracoglia

18 de mar. de 2013

Zaneta was our salesperson. My wife has been car shopping for some time. She has been to many dealerships from executive jeep, branhaven, Gengras. She always came back to Papa's. When the time came for us to purchase a Jeep Cherokee Zaneta explained with great detail the adtvantages of purchasing a newer vehicle. With all the information we recieved from Zaneta we both agreed that purchasing a new vehicle was the best option for us. Papa's Jeep gave us a great experience to buying a vehicle. We will be using the service department over my brother-in law and will refer all of our friends that will be in the need of a used/new vehicle in the future.Keep up the great job. Salespeople that make a customer feel comfortable , and make a customer feel that the salesperson is an honest person is very important to us and I'm sure to many other potential customers. Marco and Aimy Caracoglia.

got2bjewelry

17 de mar. de 2013

I love my new Dodge! Steve was a big help in selecting options to meet my needs. He was patient and worked with me every step of the way. Even called back to make sure I was happy in my new vehicle and to see if I had any more questions. Ed was fabulous in getting the financing done.

fastfreddyp

14 de mar. de 2013

Working with Steve was an absolute pleasure, and he made this experience a very positive one! He made my decision very easy, and took the time to go over each and every feature in my new truck.

tswilksr

12 de mar. de 2013

Gotta give kudos to Carl for the EXCELLENT service given to me on 26Dec12. Told him I really don't need a new van but am looking to buy one because my daughter's Jeep broke down and I'm going to give her my '06 Dodge van. I was servicing my 2006 Dodge van that day and decided to see what Papa's had to offer. Told Carl I was scheduled to meet with a Stafford dealership as soon as the work on my '06 van was done and that I didn't want the on and on and on chatting and time consuming negotiating. Carl got right to it, had me narrow down on what type of van I was interested in, showed me several vans and then proceeded to get a GREAT price that I couldn't refuse for the one chosen by me. Never bought a car so quickly in my 50 years of buying cars and had such good S-E-R-V-I-C-E!!! He took care of changing my plates and my daughter's as well PLUS even took me to the gas station (good idea Papa's) and filled up the van. Keep up the good work Carl. You know the definition of SERVICE!!!!

camaroguy72

11 de mar. de 2013

Overall, this was an extremely pleasant car buying experience. Spoke with Evan over the web and all my emails and questions were answered quickly and extremely well. As I entered the dealer, he walked me around to understand what I wanted and then after test driving a few cars.. started me off to "build my own" to see if there was something they did not have that I could order. Very friendly, communication throughout the entire order process... Ed was extremely helpful and walked me through the financing and explained everything very clearly. Both Evan and Ed made this a very pleasant experience and i will be referring people to this dealer. Talk about a painless experience, I drove away with a huge smile and feeling of satisfaction. Thanks guys!

Puppia

8 de mar. de 2013

Dan was Very nice ,knowledge of the product, freindly out going. Easy to work with. Follow up was excellent . Asset to your dealership Would recommend to family and friends as a place to buy.

DMatejek

8 de mar. de 2013

Ryan was great. I went in there looking for a wrangler with very particular standards. He found me the perfect ride and was very friendly. He did the best he could on the price and made the whole buying experience easy. Bought my last vehicle, Dodge Ram, at Crest Dodge when it was still around and was very dissatisfied with my results. So far this experience has been much better. If you go to Papa's I would 100% recommend Ryan Mundt.

monika215

7 de mar. de 2013

Ryan Mundt was the best salesman I have ever worked with! Buying a new car for me was a big decision and I really appreciated the patience and time he took to answer my questions and to truly make me feel confident in my decision. I had stopped at other dealerships prior, and the salesmen were pushy, aggressive, avoided questions and really seemed like they just wanted a sale. Ryan definitely invested the time to help me analyze what features in a new car were really important to me and found me exactly what I needed and was looking for. I would recommend him to anyone looking for a low stress, well-educated purchase.

GuyAparo

3 de mar. de 2013

Zaneta was one of the best cars sales representatives we have encountered. My husband hates the high pressure sales and the lack of trust he feels when shopping for a new vehicle. Zaneta patiently answered all his questions without the harsh sales pitch. This did the trick. Even if he has found another vehicle at another dealer, he would have bought from Papa's because of how comfortable he felt buying from Zaneta. Papa's you have a top notch sales representative in Zaneta!

chstcyr

1 de mar. de 2013

Garry was very helpful and supportive through the entire buy process. He even saw to it that my car was sheltered in the garage during the blizzard of Feb 2013. Thank you Garry!!!

zeni2691

1 de mar. de 2013

I EMAILED THE DEALERSHIP IN EARLY FEBRUARY AND RECEIVED AN IMMEDIATE RESPONSE FROM DAN. HE ANSWERED ALL MY QUESTIONS AND MADE TIME FOR ME WHEN I WAS READY TO BUY. I HAD TO BE AT WORK AT 7PM AND EVERYONE PULLED TOGETHER AND GOT ME MY NEW CAR AND ON THE ROAD TO WORK WITH TIME TO SPARE. BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!!

classsea

28 de feb. de 2013

There was no pressure from the sales person or the Finance person. We were able to browse at our own pace and decide what was right for us. They miscalculated an option addition and made good on their mistake.

heatherpollock

27 de feb. de 2013

Ryan Mundt was a very kind, helpful, and polite sales associate.I wanted to find out how much my trade in value was for my car & then purchase a jeep wrangler. I had my heart set on a black wrangler with black interior and a black 3 piece hard top. Ryan helped me find my dream car within just a few minutes. On top of that, he gave me a great price on trading my car in. Furthermore, he gave me a quote on how much i would be financing per month and kindly answered every question i had along the way. I got to leave with my new car that day and he thoroughly showed me how to work any buttons, switches, how to take off the hard top, doors, etc. He is great with customer service and is determined to make sure his job is done efficiently. It was extremely helpful to have such a respectful sales associate to answer any of my questions or concerns. I would not hesitate to recommend him as a sales associate to anyone else or hesitate to purchase another car from him in the future.

dustinne25

26 de feb. de 2013

My husband and I had a great experience at Papa's. Ryan was a great salesman! He was very helpful, answered all of my questions, and was very responsive! Thanks to Ed for all of his help as well! Both Ryan and Ed made for a very smooth purchasing experience.

stephjohnson

20 de feb. de 2013

We recently purchased a Jeep Patriot from Papa's. We contacted Ryan via phone and he was extremely helpful. We weren't sure exactly which car was best for us and he was able to help us quickly find the car that worked for us. The process at Papa's didn't take forever, like most of our car buying experiences have. Ryan introduced us to the service department, which ended up being part of the reason we chose to buy from Papa's. Jeff was helpful in the finance department. Our experience at Papa's was amazing. After experiencing the ease of working with Ryan and the rest of the staff at Papa's, we won't shop anywhere else in the future!

jky05002

19 de feb. de 2013

This dealership is absolutely amazing!!! I was recommended by a friend and could not have been more pleased with my experience!! As soon as I walked through the doors, I felt very comfortable. Buying a car can be very intimidating, but this car dealership put my mind at ease. Garry, the sales associate was FANTASTIC!!!! He could not have been more nice, informative, and patient. He treated me as if I was his own family. I will be recommending him and this dealership to everyone!!! I am so appreciative for his help. Matt and Ed were also very friendsly and helpful! The best part was the new car I drove away with!!

gkmini

15 de feb. de 2013

great experience!!! From the time i walked in the door John was very helpful. I knew what i wanted and we sat down an built my Dart on the computer too my likeing. John keep me well informed the whole time it was being built. Highly recommend Papas Dodge!!!

terry65

7 de feb. de 2013

Papas had a hard to find 2012 Wrangler Unlimited with automatic transmission and a hard top, and I was able to acquire it at a reasonable price. The jeep appeared as if it were brand new. John Ward was helpful and knowledgeable and aided me in completing this purchase.

cpham

5 de feb. de 2013

My experience buying a new car at Papa's Dodge was fun, friendly and exciting. Steve Lewis was very friendly, calm and professional and we felt the price we paid was better than fair. Steve Lewis guided my wife and I to the exact Jeep we were looking for. I would recommend both Steve and Papa's Dodge to anyone who is looking for the best car buying experience.

ronnieroadster

3 de feb. de 2013

Dan Arsenault was great to work with he never pushed to make the sale. Dan also worked to get us all the possible rebates to help make the final price a pleasant surprise. Everyone we talked with at Papas made our experiance a pleasure. Were very happy with our purchase. Ron San Giovanni

Mslivinsky

31 de ene. de 2013

We are thrilled with our new Dodge Dart! Noel was able to get us the exact car we wanted and at the best price. He took the time to explain our options and answered all of our questions and at no time did we feel pressured, which was very refreshing. Ed made the financial piece quick and easy compared to our past experiences at other dealerships. Thank you to both of them for making our experience of buying a car a pleasant one. We will definitely be recommending Papas to our friends and family!

jbarcome

28 de ene. de 2013

Dan Arsenault was fantastic to work with. He was knowledgeable, professional and his communication was spot on. I had lot's of questions purchasing my 2013 Chrysler 300S and Dan took care of all of them, and did so quickly. This car was my first purchase at Papa's, thanks to Dan it wont be my last. Great job Papa's representing the brand and great job having people like Dan Arsenault on staff!

Jerry Hoss

28 de ene. de 2013

My name is Jerome H . I came to papas dodge just to look at your ram trucks.I spoke to your salesmen Steve Lewis at this time he sold me on a truck.I have always purchased a GM product so I was not sure what to expect.Steve was kind and friendly which helped make my purchase easy.I was so pleased with the way the service was that I am going back to trade in my wife's car.i will recommend papas dodge to my friends and family

carangelos

20 de ene. de 2013

From the first time I contacted this dealership they kept in contact with me getting me the information I needed and never making me feel like I was forgotten about. My sales rep Dan listened to what I wanted and didn't try to push in another direction because it may be easier for him. Dan also fought to get all the incentives that I was entitled to through Chrysler, and did not give me a standard "sorry we can't" answer. That was after he had already gotten me a fantastic price on the truck. Dan was very professional and easy to work with making the entire experience very pleasant.

pjszemkus

15 de ene. de 2013

My experience was positive! Evan did a great job in explaining the intricacies of the Jeep I was purchasing. His product knowledge was impressive. He went the extra mile in showing the removal and re-installation of the hard top. I would have no problem in referring my friends to Papas'.

ZofiaLavoie

7 de ene. de 2013

Frank Montoni contacted me as a followup from our conversation from the summer, to look at our fleet needs at the end of the fiscal year. Frank scheduled an appointment to show/test drive a 2012 Dodge CRV. I never had to leave the office; he brought the vehicle to me, we were able to close the deal via email, he worked with my staff to outfit the vehicle with shelving, the final paperwork and registration was taken care of and delivered along with the vehicle. He not only closed the deal by the needed deadline, but he delivered the vehicle fully outfitted AS PROMISED!! Frank is a true professional, he understands the needs of a business owner and fully respects our time. This was by far the easiest vehicle transaction I have ever had! Zofia LavoieVisionPoint LLC, Managing Member

ctgal2

6 de ene. de 2013

We owned a Jeep (purchased from different dealership) and we took it to Papa's service department where we always had a posit5ive experience. So, when it came time to get a new vehicle, we wanted to look at Papa's. We recently purchased a new Dodge Durango from Papa's. The whole experience was fantastic and Noel Harken made the whole process stress-free.

dunbarman

4 de ene. de 2013

Great place for service. Friendly funny and a lot of fun to look around. Next purchase will definitely be here. Hopefully my next car will be an upgrade.

Laurenskinner6

4 de ene. de 2013

Frank is a true asset to your company! He recently sold me my new 2012 Jeep Grand Cherokee and made sure that I was 100% satisfied! He personally delivered it to me a few days after the purchase. When it arrived it had been beautifully detailed and the gas tank was full! Great job Frank and thank you Papa's- I will highly recommend your company to anyone in the market for a new vehicle!Lauren Skinner

Ralph Stanley

4 de ene. de 2013

I bought a 2012 Jeep Patriot from Papa's after an exhaustive search for the right model with the features I wanted in my price range. Jeromy worked with me patiently during this process which started out with informative e-mails, leading to a nice test drive, then respectful negotiations and the final sale. I can say, without any reservations after 25 years of car buying, that this was one of the most pleasant, hassle-free experiences purchasing a new car. Jeromy answered all my questions in a professional manner, and seemed very knowledgable about the technical aspects of the vehicles. When he didn't have the information, he researched it for me without trying to "bluff". As an engineer, I appreciated getting the facts and figures I wanted without any high-pressure sales tactics. When closing the deal and calculating the financing, Jeff was also courteous and respectful, explaining the cost alternatives without any sales hype. I haven't dealt with their Service Dept. yet, so when I bring my new Patriot in for its first regularly scheduled maintenance, I will be able to add more commentary to this rating.

jdidomenico11

2 de ene. de 2013

Dan at Papa's Dodge was very helpful in my search for a new car. I came in with two cars that i was interested with and he showed me both of them and helped me make my decision. He kept in contact with me for any questions i had, and kept me up to date on the process. Once i had gotten the car he showed me all the features and helped me set everything up. His service was friendly and helpful. I highly recomend going to Dan at Papa's Dodge for anyone looking for a vehicle

TaraKC1955

1 de ene. de 2013

It was an absolute pleasure buying our new Town & Country from Dave Corbin at Papa's! He spent so much time with us answered every question ad took out several vehicles from the snow lot to be sure we fund what we wanted. I would recommend him in a heartbeat!!!

rhendrix

1 de ene. de 2013

I found a used car I was interested in on this dealership's website. I was able to make an appointment to test drive the car the same day, even though it was in the middle of a snowstorm. Ryan was extremely accomodating and pleasant. The purchase, including negotiations, was quick and easy. The entire process was handled professionally by Ryan. I would not hestitate to buy a car from him in the future.

ccaramia

28 de dic. de 2012

We love going into Papa's their service department is great and easy to work with. I would recommend this dealership to anyone. Thank you!

Dwford

28 de dic. de 2012

Dan was very helpful over the internet and we had the deal all set before we arrived. The delivery process was fast and easy. Great experience.

SeanHarris

27 de dic. de 2012

I wouldn't buy a car or have it serviced anywhere else...once you buy a car from papas and experience their service and parts department you will be a customer for life...the papas way is the right way to do business in all departments.

dduggan

26 de dic. de 2012

So pleased with Papas!!!!!!!! 30 minute oil change, done in 30 minutes, with smiling friendly faces!!!!! Also had detailing done......car looked like new when I got in it. Thank you Papas for always delivering good service, the right price and friendly people! I appreciate you!!!!!!!

Alexey.K

23 de dic. de 2012

Due to Hurricane Sandy, I lost my Wrangler X 2008 in the flood and was on the market for a Rubicon 2013. Being tight-up with work and having no rental available, I resorted to the Internet. But I quickly realized that all NJ dealers are not motivated to attend their Internet customers (demand was greater than supply). So I contacted a couple of big dealerships in CT and PA listing all the packages I need and asking for the quote. Papa's dealership was among the first ones to respond. I was dealing with Dan Arsenault, Internet Sales who promptly provided me with a quote for a new order (no dealer had all the packages I wanted in stock) which was very very competitive comparing to other quotes I had.Dan was very customer oriented and helpful over the email. He clarified all my question regarding purchasing a new vehicle in CT and registering it in NJ.Visiting dealership was another pleasant experience and was well worth the 2hr drive. Both me and my wife were stunned by Papa's collection of sport cars. In the dealership Ed Koziol, Business Manager finalized the deal and cut the PO. He was also very friendly and nice to us. Ed also promptly followed up with me on paperwork needed for my bank to finalize the loan as well as the vehicle registration.But there is more to the story! When we were done with the order, payed the order deposit and left the dealership, Dan followed up with me over email asking for the insurance paperwork documenting the total loss as a result of Sandy. Dan said he will try to get a rebate from Chrysler based on my situation. Majority of sales reps in this world loose their interest in customers the moment they got a sale. Dan however is a true professional! He went an extra mile trying to get us even better price after we signed the order (and it worked out). So, I recommend everybody who looks for a vehicle over the Internet to deal with Dan!Overall, this is one of the best car dealership experiences I have ever had! I highly recommend Papa's Dodge Chrysler Jeep as well as Dan and Ed specifically.

Carol Golas

21 de dic. de 2012

Jeremy was very helpful and I even called him when I got home and he helped me pair my phone to the car. He's Great!

john.h.129

19 de dic. de 2012

I received the buy back offer for my 2007 Dodge Caliber purchased at Papa's Dodge. The offer was so good that it prompted me to come to the dealership early to inquire about the 2013 Dodge Challenger I had been looking to purchase in May 2013. The offer was so amazing that I initiated the process to build and purchase my new vehicle. Steve was my dealer and he is a very friendly person who was able to help me with everything I wished to include in my new vehicle. The process took about an hour and I knew what was required for me to purchase my new Challenger. I had to consult with my significant other but was back the next day with my deposit check. I was told that it would take approximately 10 weeks to receive my new Challenger. About two weeks later I received a phone call from Steve that my vehicle had already been delivered. That is when I dealt with Jeff. Jeff was just as friendly and professional as Steve was. I was unable to have the downpayment I had planned because of how early my vehicle arrived but the Jeff was able to get all the financing options worked out and I was able to take my vehicle home a 4 days later. I have had my new Challenger for 3 days and can already call it my favorite vehicle. I highly recommend Papa's Dodge and think you should seek out Steve when you are looking to make your purchase. He not only was very knowledgeable about the Challenger I purchased but the possible Dodge Dart my significant other might wish to purchase in the future.

Michael DeSena

15 de dic. de 2012

Having bought many used &amp; new cars, this was by far, the best and easiest experience. The salesmen were helpful &amp; knowledgeable. We actually drove from New York to Connecticut and it was well worth the trip. I am pleased with my purchase and would recommend this dealership. Noel Harkin was especially helpful in any way he could be, not to mention just a really nice guy. Papa's Dodge has a customer for life in me, and more specifically I will always deal with Noel because he was just that professional. Keep up the GREAT work. I will be sending friends and family your way.

Abbylee62

15 de dic. de 2012

Love Love Love my brand new Chrysler 200......i did my homework and read alot of reviews on a few cars i had in mind. I went to other dealers and test drove the cars but I kept going back to the Chrysler 200 6 cyl. Beautiful car inside and out. Steve was very helpful and patient because i didn't know if i wanted used or new or to lease or not. After Steve gave me all the figures for each option and explained how leasing worked and also that i trade my cars in every few years I decided on leasing. Steve was available for all of my phone calls and questions and was very pleasant to work with. Jeff in financing was also very helpful with my questions about leasing and completed the transactions very quickly. Thank you Steve for all your help hope to see you there in 2015 when my lease is up LOL.....Happy Holidays to everyone at Papa'sSincerelyAbby Rediker

Brian29

3 de dic. de 2012

Hi, My name is Brian Spiller and I own a Landscape Construction company called Outdoor Images Lawn & Landscape, LLC in Danbury, CT. We buy on a average of 1 truck and/or fleet car per year and have dealt with numerous dealers around the state of CT, Mass, and NY. I have had some bad passed experiences at dealerships before and I usually walk in with my guard up already before I even step through the door. I recently heard some great things about Papas Dodge Commercial Dept. I decided to look there for my first Dodge. I was greeted right away over the phone from Frank Montoni. He immediately began examining what type of work I would be performing with this future truck and pointed me in the right direction. We hit it off from the start and I decided to go check them out. I showed up to new britains Papas Dodge and met with Frank. When I arrive the experience gets better. From the village style dealership to the friendly greeters at the doors. 8 hours later I bought my first Dodge. We were able to work out a deal that best suited me and my company. Today I took delivery of a 2012 Dodge Ram 3500 Turbo Diesel. What an amazing truck. I hope our relationship with Papas Dodge goes on for a long time. Unless somethings seriously goes wrong with my new Dodge I will be buying another one at Papas again. A stand up dealer. I hope all is well. Thank you.Brian SpillerOutdoor ImagesDanbury, CT

ahirleman

30 de nov. de 2012

I bought my 2000 Jeep Wrangler from Papa's Dodge on February 19, 2001. It was 1 yrs old and had 21,000 miles on it. I have had that Jeep ever since. It was the best vehicle I have ever owned in my life. I received a flyer in the mail pertaining to discounts etc. on new and used vehicles so my husband and I decided to take a ride, never intending to find anything that compared to my 'baby'. I was greeted the second I walked in the door by a woman with a big smile and a warm welcome. She then asked me to give her a moment so she could call a salesman over, that's when I met Ryan. He came over to us, introduced himself, and asked me what we were looking to do. I showed him the flyer and the print out I found on Papa's website of a Jeep Wrangler I was interested in seeing, and he proceeded to help us. Although Ryan is a newer salesman, he was great to deal with. He was very helpful, knowledgeable and honest with me. That is very important to all consumers this day and age I think. I ended up test driving a 2012 Wrangler and fell in love with it! Ryan made me an offer for my trade in (my 2000 wrangler) that I couldn't refuse, so I ended up signing right then and there! Ryan then set me up with Ed Koziol and we started the finance journey together. My credit is less than perfect and I was honest about that with him and I feel that he went above and beyond to help me get approved at a reasonable rate. Both of these men stayed late to help me with this process and did not complain once. I was a little unsure of the procedure, and they took their time with me regardless of how late it was getting. Ed called me in the morning with the great news of my approval :) Ed and Ryan both stayed late again for me and got me in my new Wrangler in less than 24 hours from my original appointment .... that's amazing!! That is customer service at it's best!! I am very happy with my new 'baby' and I have already recommended Papa's Dodge to my friends. I told them to ask for Ryan & Ed! :)

Nelson.Salazar.NY

27 de nov. de 2012

I found Ryan to be professional, responsive and knowledgeable. He listened to my needs and promptly addressed them as best as possible. He seemed to work well with his colleagues in the other departments (finance, prep; etc.). I had very specific needs and a deadline in which to meet them. Ryan met my needs and has earned my present and future business.

Stephen M Mims

26 de nov. de 2012

We felt Evan did a very good job of presenting the features of the car we looked at, and did so without being critical of other makes of cars we were considering. He concentrated on the positives of the Chrysler Town and Country. He was also prompt in providing additional information we needed. As a further suggestion regarding this questionnaire, because ours was a new car purchase, some of the questions above really do not apply. It would be more beneficial to divide the questionnaire into two segments, one being new or used car purchase and the other being service/repair/autobody, etc.

MikeJPav

26 de nov. de 2012

Jessica was polite and friendly. She told me it would take about 30 mins.for my oil change and that is about what it took. The Vehicle Check Sheet is good information about your vehicle's condition.

tomandpat

26 de nov. de 2012

I emailed with Evan a few times regarding a Jeep Grand Cherokee. On Saturday we went to Gengras and did a test drive and asked them to give us their best price on the Jeep. We wanted to make sure we were getting the best price at Papa's. The games began and we ended up leaving there with a very bad taste in our mouths. I really thought we would just go home and rethink this whole buying thing. We only wanted someone to be honest and give us the best deal they could. We decided to go see Evan. He was very knowledgeable and confident. We took a test drive with him and I knew he was our guy! I thought maybe he would change the price he quoted via email or add all kinds of fees, but he did not! The price we got on Papa's was almost $2,000 less than their competitor including fees, trade-in and price of car! Needless to say, we were extremely happy with Evan and have already told friends how great he was to work with. He took us through the car and spent so much time with us. He was honest and open and we were so relieved to be his customer! Thanks Evan. We really appreciate all your help!Pat and Tom

emilymal147

25 de nov. de 2012

I came in the other day looking for a Jeep Wrangler, not so much with the intentions of buying because I was on my way to another dealership to look at an 08 wrangler with 50 thousand miles on it for 17 thousand dollars that I had my heart set on. My father accompanied me yesterday to Papa's and Zaneta helped us. She made an excellent, lasting impression on me. She was geniunely friendly, and was excellent in helping me find exactly what I was looking for and more at a more than reasonable price. I bought a 2012 Jeep Wrangler with 11 thousand miles on it and I couldn't be more satisfied. I am literally in love with my car. It's my dream car! The customer service I recieved from Zaneta and Jeff was remarkable. They are both so helpful and geniune. I would highly recommend this car dealership to any of my friends and will do so. I am very pleased I bought my car from Papa's and I would gladly buy another vehicle from them when the time comes. The most awesome car dealership I've ever been to. Great atmosphere, wonderful employees.

bullet0676

24 de nov. de 2012

Garry and Jeff were both great!!!! We had a great experience buying our Jeep from them. The only thing that didn't happen was they let us drive off the lot with out filling up the gas tank all the way.

JCURTIS1

18 de nov. de 2012

i just picked up a 2013 dodge charger rt awd, this is the second car my family has bought from Pappa's Dodge. I live in Stamford Connecticut and there are many dealers along the way but i highly recommend going to Pappas its worth the trip,THE SERVICE MAKES A DIFFERENCE AND THE WHOLE STAFF IS GREAT, ESPECIALLY SALESMAN GARY CWILKA, HE HAS WENT ABOVE AND BEYOND IN HELPING US, HES A STAND UP NO NONSENSE GUY, NO REQUEST IS TO MUCH FOR THIS MAN!! ITS ALSO A GREAT PLACE TO TAKE KIDS, TO LOOK AT THE CLASSIC CARS.THEY TREAT YOU LIKE FAMILY.

atlanticlandandsea

18 de nov. de 2012

Papa's Dodge is a very impressive dealership. Being a fisherman, I especially liked the 'Jaws' theme there. More than that though, the Truck Specialist, Frank Montoni was what really made the experience awesome. I have dealt with different salesman over the years, and really not into the pressure style approach. The truck I went to see ended up not having one option I needed, and time was a factor. Rebate ending in a few days, and 2013 trucks/pricing right around the corner. Never once did I feel Frank was steering me towards the truck he had on the lot. Instead he thanked me for coming up, and promised to look for the truck I wanted. Frank went into work early the next day, and located the exact cab and chassis in Pennsylvania. There was a few week delay until truck would be shipped and flatbed dump installed. During that time Frank stayed in communication with me. I love the truck, 2012 Dodge 5500 4x4 - and I would highly recommend anyone looking for a commercial vehicle contact Frank.

David Nesseth

14 de nov. de 2012

We were able to locate a special limited edition 2011 Charger on sale from the Internet.Dan was very responsive and assisted us in finalizing the deal as our son desired to purchase this vehicle and is in the Army (currently in Afghanistan). We are from Wisconsin and flew to Hartford. Dan picked us up at the airport and assisted us the whole time we were there. Ed and Dan provided excellent service.

Jeremy08

11 de nov. de 2012

I went to papas dodge for a new Jeep..Matt & Garry helped me find the exact one I wanted..Matt went out of his way to search other dealerships for my exact vehicle..while Garry stayed until 8 p.m. to hand over the car..these guys helped me in every way possible..they gave me the best deal for my trade-in along w/ the purchase of my new wrangler..these guys are the real deal..best customer service I have ever had..thanks again guys

jtaylor638

9 de nov. de 2012

Evan was our salesperson and he was great, we initially contacted him via the internet, he was very helpful and informative. When we visited the dealership we did not feel like we were under pressure to buy anything. He showed us two different vehicles one that had fewer features and one that was loaded and showed us the numbers for both letting us make the ultimate decision without any type of pressure. This was very different from any car experience we have had before and we will return to Papa's Dodge for all our future car buying needs. We will also recommend your dealership and Evan in particular to our friends that my be interested in buying a new vehicle.

crystalpearl

4 de nov. de 2012

I have been driving for 42 years and have purchased many cars over the years. I found Steve Lewis to be very honest and straightforward. No gimics, no games. This was the best experience I've ever had purchasing a car at a dealership. I also found Matt Campangna and Jeff Juaire very accommodating when we were completing the transaction. If Papa's have a vehicle you're looking for, shop around,get your best deal and then go there last. You won't be disappointed. They are there to sell cars, not play games. Very highly recommended.--------Val

Kim MacDonald

1 de nov. de 2012

Amazing experience! Extremely honest, friendly, helpful, "went of their way" attitude, easy, quick.I can't say enough great things about our experience! Jon Evans is a true gem of a salesperson. He has a wonderfully honest, and friendly demeanor. We have never had such a pleasureable experience at a dealership in over 30 years. Jeff (finance) was extremely personable, friendly and fast at his job!We purchased a gem of a used vehicle here, but will be back to buy new soon. Thank you for an entirely exceptional experience!

chris.angels.5

31 de oct. de 2012

no appt needed is a big plus . the price was great and they finished up quickly so wil be going back again the next time

anfrench14

24 de oct. de 2012

I recently purchased a new jeep wrangler from Papa's Dodge and the entire experience was fantastic. Gary Cwilka was amazing, he was honest, genuine, and overall a great person. He dedicated all his time to you and treated you as if you were his own family. Both him and Ed made buying a new car a fun and enjoyable experience. I cannot say enough good things about these guys and Papa's Dodge. Great people and great place.

sparechangercrds

21 de oct. de 2012

I came to Papa's looking for a newer grand caravan and I'm glad I did! From Steve showing me the vehicle and working with Ron with the price, to Jeff in F&I, to Dave doing the delivery, and Bill making sure my body work was done flawlessly, to the guys in parts and service making sure I received the accessories I wanted and getting them installed, Papa's Dodge is a class act and I couldn't be happier with the service and professionalism of the entire staff. Thank you for everything. -Roman

Joe122000

19 de oct. de 2012

From the second I walked in the door the staff greeted me with smiles. I had never been to Papa's Dodge and seeing their showroom made me blink twice. It's a wonderland of sports cars and gorgeous trucks. They also have an indoor diner, lounge/tv room, a hair salon, and a special parts store. The place is gigantic and amazing. On top of all this the service was great hand shakes all around, friendly service, and a hard working atmosphere. Papa's dodge definitely works for you and will help you get the service, quality, and vehicle that you deserve for a very reasonable price. Thank you!

Thomas Pons

17 de oct. de 2012

My wife & I felt Jeromy was totally professional in his sales approach. He did not pressure us, was very knowledgeable, answered all our questions, and most importantly was very honest. I would highly recommend Jeromy and Papa's Dodge Chrysler Jeep.

0188

14 de oct. de 2012

Frank knew a lot about the Ram 5500 series commercial trucks and how to set a new truck up to best work for my company needs. My truck was delivered to me completely set up and went to work the same day.

april862

8 de oct. de 2012

Noel was fantastic to work with. He isn't the typical pushy sales person that you usually find when you are at a dealership and just want to look around and ask a few questions. We originally looked at a vehicle in June but knew at that time we weren't ready to commit, and we let him know. Noel still took the time to take us for a test drive and show us all the features that the vehicle had to offer. We enjoyed his lighthearted personality and knew we would be back for the vehicle and to work with him directly. The day we picked up the vehicle he again took the time to go through the entire vehicle and all of the features with us and helped set them up before we even left the lot. Upon leaving, he said after we get the vehicle home if we have any questions or concens we can still call him directly and he would assist us. I truly feel that he is committed to making sure that his customers are completely satisfied with their purchase. We've had our jeep a little over month and WE LOVE IT!!!!Thank you Noel and Papa's Dodge!!!!

sullivanbrianw

6 de oct. de 2012

This is the type of experience buying a car should be like! Sales consultant Jeromy was great! Without a doubt, I highly recommend Papa's Dodge to anyone buying either a new or used car. Thank you!!!

bridgett.eroh

4 de oct. de 2012

I am writing to let Papa's know that their best kept secret is the selling power of Zaneta Boryka. I am the proud owner of 2 Dodge products, that Zaneta sold me, so it only made sense, when my oldest son wanted to by a car, I called Zaneta. Her determination to get my son was evident by her persisentence. My son was able to buy his first car, a 2012 Chysler 200, absolutely perfect! As I've told her, I will always come back to her to purchase my future vehicles. Thank you Zaneta!!

tomlem

2 de oct. de 2012

My husband and I were referred to your dealership through a family member. We had a very good experience. Gary was very personable and took care of everything thouroughly for us!Thank you,Diane and Tom Lemire

Douglas_B

28 de sep. de 2012

Our car broke down several times after 6yrs of faithful service and we went to see Jeromy at Poppas. (We just got Jeromy by chance).He was great!Not once did he try to move us out of our price range or up-sell us. He even told us several times he was going to get us a great price on the low end model we choose, and did. He spent a few hours with us going over all the features before we bought, and again went over everything after we paid. I would recommend Jeromy to anyone interested in a new car.

Krhompson396

26 de sep. de 2012

Overall great experience. Evan was very knowledgable and was very friendly. Ed in finance took the time to thoroughly explain everything. Was very pleased with everything especially the price.

carabart

24 de sep. de 2012

My husband recently leased a Jeep Cheroke from Garry Cwilka at Papas Dodge. He was so nice and easy to deal with. We dreaded going through the process of buying a car, but we had quite a pleasant experience. Garry was very good at explaining the different types of Jeep models and the comparing the pros and cons of buying vs leasing. Overall, my husband is very pleased with his new Jeep and with Papas Dodge. Also thank you, Garry for giving our daughter balloons!

Dave Robles

22 de sep. de 2012

This was my first time buying a brand new vehicle and the staff could not have made the experience any easier. After seeing the Grand Cherokee Laredo Altitude that I wanted on the website, I sent an email inquiring about it. Evan was quick to respond and worked hard to find my fiance and I as many promotions as he could to help bring it within our price range. After a few emails back and forth, we set up an appointment to test drive the vehicle. Evan proved to be very knowledgeable about the truck and it's many features. His enthusiasm about the cars and trucks that he sells and about the dealership he works for was refreshing. It was obvious he enjoys what he does and that made me comfortable about buying from this dealership. Once we were back I was sure that this was the vehicle I wanted to own. He processed the paperwork and handled the trade-in while we waited. The next step was financing and getting the numbers to work. That's where Ed stepped in and once again the staff worked with us to not only make the payments work, but to get us the warranty we wanted. I did not feel like I was haggling at some second rate shop, everything about this experience felt professional. I have nothing but nice things to say about our interaction with the staff. They were courteous, attentive and responsive. I would gladly recommend Papa's to anyone looking for a new or used vehicle. I am driving the truck I always wanted and they helped make it possible.

Tammy Ellison

19 de sep. de 2012

These gentlemen I had the pleasure of working with at this dealership were very friendly, attentive and professional. This is my second vehicle purchased from this dealer and I will continue to enjoy their service for more years to come .

markscap

18 de sep. de 2012

The Sales and Service Staff have always been responsive and worked with me to get the best result possible. My family and I have purchased over a dozen cars from Papa's and would certainly recommend them as a quality dealership.

John&Sam

10 de sep. de 2012

Jeromy was awesome! He spent extra time with us on a number pf dofferent days to help us find a car that we love and have us drive away with a brand new Jeep!

rickcasini

7 de sep. de 2012

Noel Harken and Papa's, Thank you for making our decision to purchase our new Jeep from you so simple. I would like to tell you why we went with Jeep and then why we chose your dealership.We have always been a Jeep family but when deciding on a new vehicle for my wife and kids we decided to investigate what was out there. Obviously we were concerned with price, but more important than price is value. There is no worse feeling than buyers remorse, especially when you are making a financial commitment as large as a new car. We looked at every SUV and crossover on the market from Chevrolet, GMC, Ford, Subaru, Mazda, and Nissan...and then we came back to Jeep. Jeep has a winner on their hands with the new Grand Cherokee in handling, quality, craftsmanship, style, technology, safety, but most importantly value. Throw in the optional lifetime bumper to bumper warranty (which no other manufacturer offers by the way) and those awesome 20 inch rims and you have a great vehicle that turns heads backed by a manufacturer who is willing to stand behind their product for a VERY long time. Once we decided on the vehicle the quest to find the best price at the right dealer began. I visited 4 dealerships before coming to Papa's and meeting with Noel Harken. Noel immediately struck me not as a salesman, but as a very professional, friendly representative for Papa's. After discussing the vehicle I was interested in and helping me to decide that ordering a new 2013 was my best option he gave me a price that the other dealerships never came close to, all within 45 minutes on my first visit. I couldn't even haggle with Noel over the price because I knew from visiting the other dealerships and reading online that I would be hard pressed to find a better deal with a salesman who valued my time. I was sold.After we ordered our new Jeep, Noel continued to keep in touch with me via texts, giving me status updates as the vehicle progressed through the assembly line and answering any other questions I had. Communicating this way was super convenient and he responded to all of my texts within minutes! Try getting that from other salesman once you commit to a purchase. Kudos on this Noel! When we went to pick the vehicle up Noel was awesome as ever and took the time to go through the entire vehicle, program our phones to the U-Connect system, and explain exactly how every feature worked. He was professional and courteous through the whole transaction and pleasure to work with. I felt like I was texting a good friend by the time our new Jeep was delivered!We love the vehicle, the price we paid, and the representative we worked with. I will recommend Noel and Papa's to anybody I know looking for a new Jeep. Thanks again for making a very important purchase for us not only painless but enjoyable as well! I am certain we would not have had the same experience anywhere else.

jlabowski

29 de ago. de 2012

Evan was a very healpful salesman and answered all our questions. He is very knowligble of the vehicles. We worked with Evan through the internet and he was very responsive to our emails.

safety first

25 de ago. de 2012

In our early stages of shopping for a Grand Cherokee Jeep LTD, today, we met an outstanding salesperson, David Corbin. My wife and I knew what we were looking for and felt that we were prepared to recognize a fair offer on the product we were shopping for. Mr. Corbin was knowledgeable, listened to our concerns and presented a thoughtful, reasonable offer. We were so impressed with his professionialism and concern with our satisfaction that we made a decision on the spot to purchase the Cherokee. Thank you very much Mr. Corbin and your very capable staff. Cherokee. Thank you David Corbin and your wonderful staff.

Andrea813

23 de ago. de 2012

I had an outstanding experience at Papa's. Noel Harken was pleasant and extremely professional. He is a definite asset to Papa's and I will recommend him highly to my friends and family. Everyone at Papa's was professional and seemed genuine. Bravo to the customer service they provide.

mmleahy

21 de ago. de 2012

Evan was very friendly, informative, and made our leasing experience very easy. It was a pleasure doing business with you. We would definitely recommend Evan to our friends or family seeking a new vehicle.

rfrenchie

16 de ago. de 2012

I'm a decently young guy, so when I wonder into a car dealership looking to get a Challenger SRT8 it makes sense that there would be some skepticism. I first ran into Garry Cwikla who initially and understandably had his doubts, but once I shared my situation he made it a goal to get that car down to the price I was looking for. It was clear that there were some very specific hurdles, but he stuck with me all the way until the point that I walked out the door with a brand new SRT8 for a price better than I wanted. Garry was very helpful, fun to talk to and made the process enjoyable. Furthermore Papa's is eye candy with their huge inventory, so even though it can be a long process to finally walk out the door, it didn't really feel like it.

Jim & Karen G.

15 de ago. de 2012

My wife and I had an outstanding experience with our new Jeep Liberty purchase at Papas. I submitted an internet inquiry, received a fast response and then spoke to Jeromy Berman on the phone. Jeromy exemplifies the term sales professional with emphasis on the word professional. He is customer focused, highly personable, has strong product knowledge and executed our sale in a very honest, pressure free manner. I shopped four other Jeep dealers for pricing but knew I wanted to buy at Papas based on the courteous professional manner in which I was treated and the aggressive pricing. Business Manager Jeff Juaire was also very professional and customer friendly. We were also very impressed with the dealer facility itself which offers a unique and pleasant buying environment unlike any dealership I have ever visited before. There are vintage autos on display, an in-house diner if your appetite kicks up during the sales or service process and even a hair salon all under the same roof. I would highly recommend Papas and Jeromy Berman to anyone in the market shopping for a new or used vehicle. Nice job Papas! We hope this is just the beginning of a long business relationship.

Tyler.Brammer

13 de ago. de 2012

My Review of Papas Dodge Chrysler Jeep:Recently my father and I were both in the market for new vehicles, and lets just say that I really did my homework on the vehicles that we were looking at. The two vehicles we were interested in purchasing were, the new Jeep Grand Cherokee and a new Jeep Wrangler. I think I visited every dealership in the surrounding area to check inventory and compare prices, because honestly if you compare three different dealers one of them will actually be dealing. To be honest I was somewhat skeptical on Papas slogan No one beats our prices because lets face it we all want that comfort of knowing we are getting the best price, especially in todays economy. Although I was skeptical we decided to give the dealership a shot, to see if there was any truth behind that statement, plus they did have one of the largest selections that I could find at any other dealership on either vehicle. Once we got to Papas my father any myself started looking through the inventory to see what cars we would be interested in, and within about five minutes of being there we were approached by a salesmen which most of the time everyone dreads because then the sales pitches come. Yet this time it wasnt a salesmen that approached us it was Gary Cwikla, although Gary works for Papas and does sell cars hes not your typical salesmen. Gary made the entire process of buying the car(s) enjoyable, and he got us the best possible price right away without any need of negotiating because his offer was way lower than any other dealer around. Working with Gary was like being around an old friend, as I watched my father and Gary converse about old cars that they had in earlier years of both of their lives, there really wasnt any pressure to make a sale. As he said if this works out great if not Im really glad to meet you guys, I love meeting people and I love cars which is why he told us hes in this business. Gary Cwikla is the reason why we made the purchase where and when we did, Gary stood up for us with his own company and gave us the best deal he could; only worried about one thing, getting us both in a car we would enjoy and finding a way to get us the best deal. Personally my father and I have now owned four Jeeps, and always bought from another local dealership but after this last purchase, its safe to say that Papas will have returning business from my family. Which all the credit should go to Gary with the experience and services he provided. Ive never been one to write reviews but after this experience and how satisfied my father and I are with are new purchases I felt personally obligated to. If you read this review and think personally I must have some sort of affiliation with the dealership or with Gary think again because I give credit where credit is due, and I feel if youre in the market for a vehicle new or used that you need to go see Gary you might get a car or you might not but you will have a few laughs along the way and be offered the best possible price. If you are still skeptical after reading my review please feel free to give me a call my name is Tyler Brammer and I can be reached at 860-921-3284. Again I want to thank Papas and Gary personally for the outstanding service provided and the new Jeeps!!!! We couldnt be happier!!!!

Thw10001

10 de ago. de 2012

I ordered a 2013 Jeep Wrangler through Jeromy, and had a great experience. I never felt pressured or like anyone at Papa's was using and suspicious sales tactics- just a simple and straightforward transaction. I would certainly recommend Papa's Dodge, and specifically Jeromy Berman as a salesman, to any of my friends and family.

kbeachone

8 de ago. de 2012

Great experience with dealership and Noel Harken.No pressure at all, understood our budget and worked on getting us a car that fit not only our budget but also our needs.Steered us away from the cars out of our budget - which we completely appreciated. Because of his knowledge, patience, and respect of our needs and budget - we were able to get a great Jeep. Papas dealership in New Britain is a sight to see- fun, friendly, and historic! I highly recommend others to visit and take a look around. Lots of friendly faces which tells me that Papas not only takes care of there clients but those that work there as well.Finance dept was great -- explained everything and answered all our questions and concerns.Highly recommend this dealer and dealership!

Keri0415

6 de ago. de 2012

Let me start by saying this is the first good review of anything ive ever felt the need to take the time to write. I was referred to Papas dodge by a friend of my mothers and was expecting a "typical" car dealership/salesman experience. Typical meaning the pushy, rushed, and mostly unaccommodating air that some car salesmen seem to have, as if your just another "sale". Another concern is getting the best deal. Theres no worse feeling than realizing you were caught up in the moment and could have found a better deal elsewhere. None of this applies to Papas Dodge, not even close. With no exaggeration let me tell you as a less than 30yr old female buying her first brand new car I couldnt have been more at ease and relieved. I worked with Gary Cwikla in the Sales dept. and AJ Maida (My contact of a family friend). I was impressed right off the bat because Gary didnt waste my time coaxing me into a car that I had no interest in, he listened to exactly what I wanted and got me that and MORE. Having done all my research on fair market value and KBB I was prepared for the typical "haggle". Never happened, I was given beyond fair pricing without any pushing on any of the extras I didnt want. Gary and AJ dealt with me (I feel) as if I were a niece or daughter, very genuinely to say the least. On Saturday I test drove a model similar to the one I would be buying since mine was in the showroom. The test-drive went great and I was excited with the idea of purchase so we got the ball rolling. Jeff Juaire handled all of my financials in a very speedy, personal and professional manner as my credit was flawed. I was never made to feel embarrassed which is also of great importance since im on a road of credit repair. On Monday Gary called for me to come in and test drive the actual model I purchased as my car was a 4cylinder and mistakenly they test-drove me in a 6cylinder. I initially declined as I knew there wouldnt be much difference, but they politely insisted. When we were on the new test drive I was so impressed with the integrity Gary had as he recounted his weekend of "worrying I would think he had baited and switched on me". That event right there confirmed everything for me. The purchase price was better than I could have gotten anywhere else (researched!) I was never pushed or manipulated, I am so at ease with my purchase, and I have no worries that if a problem arises soon or years down the road that it will be handled with no issue. My job requires a high amount of travel and a car/dealership is vital to have a good relationship with as I will probably need them more than the average driver. So please believe me when I say Im happy to be part of the Papas Dodge family and cant thank my new "Uncles" Gary and AJ enough and I cant wait to work with you guys again!! My expectations were exceeded ten-fold and I have recommended you to everyone I know, I cant thank you enough!! Your "niece", Keri

cacfcc

5 de ago. de 2012

Our overall experience at Papa's with Jeromy Berman was excellent. Friendly, no pressure, sales service. Knowledgeable, answered every question. Went above and beyond to accomodate our requests. Received an excellent deal on the used truck we purchased. Fast and smooth purchasing process. Thank you Jeromy, we appreciate your kindness and courtesy.

tomek2979

4 de ago. de 2012

I bought my Jeep Grand Cherokee from Mrs.Zaneta Boryka. I got very good price and service was great.I recomend her.I love my Jeep.Dziekuje Pani Zaneto :)Tomasz Nietupski

mjullarine

29 de jul. de 2012

my wife and i were in the market for a new jeep grand cherokee o after some research we found papas dodge that they had the best selection and prices. so after emailing them i was contacted by jeromy within the hour he was very professional. we set up a appointment and within 3 hours we were on r way with a brand new jeep they gave us top dollar for our trade and a great price on the jeep. i would reccomend them to anyone who is in the market for a new or used vehicle. matt and tracy jullarine

nmurz2012

27 de jul. de 2012

I went to this dealership to buy a brand new Jeep. I was interested in pricing and different payment options. I was handed the payment estimate and was told that the prices would not change and there was no room for negotiation. He also said if I'm looking for something lower then "We're done here" and was rushed out of the store. He also got quotes from his boss and refused to go back to speak with him due to his offers being like "Christmas presents" to me. There was also a $5000 rebate available on the car that I was never told about. The next day, I went to a different dealership and bought the same exact car at a way better price! I did not feel valued at all as a customer & will NEVER recommend this dealership to anyone.

Grocks777

26 de jul. de 2012

Just bought a practically new 2010 jeep grand cherokee bill our sales represenative Bill Reudgen was very nice and very helpful. I would highly recommend this dealer to anyone looking for a new or used jeep, by far the lowest prices that I could find in all of connecticut. Great inventory and a wide range of selection.

pjmrsm

26 de jul. de 2012

I wanted to thank Gary and Kyle for their assistance in getting my Jeep's brake issues repaired in a very timely, efficient manner. Two days before our family vacation, I developed a brake issue and brought it to Papas the next morning. Gary, my sales representative for both of my Jeeps, was very professional and assured me they would do what they could to get it repaired so we could take the Jeep on vacation. Despite being very busy, Kyle and his staff determined the issue and ordered the part from out of state. As he promised, the part was installed Saturday morning and we were able to take the Jeep on vacation. I have recommended Gary and Papas several times and will continue to do so in the future.

MAP10bb

19 de jul. de 2012

I would like to thank Noel Harken for making my purchase of a Jeep Grand Cherokee Overland so enjoyable. Noel is a pleasure to work with and is very patient. He entertained and answered all of my questions. Noel kept me informed on the status of my Jeep from the time I ordered the vehicle until I drove it off the lot. He is extremely knowledgable of all the vehicle's features and spent almost two hours with me explaining how everything worked once my new Jeep arrived. He setup the Bluetooth connection to my phone and the navigation system, so I didn't have to spend time reading the manual and trying to figure it out on my own. His kindness and sincerity did not go unnoticed. I would highly recommend Noel Harken to anyone looking for an honest and straightforward salesman that goes above and beyond what is expected.

jpg121864

14 de jul. de 2012

Just would like to thank Noel and Mark for a great buying experience. Any new dodge in the future will be from Papa's. You exceeded expectations. Jeff

oldlawyer

13 de jul. de 2012

Jeromy did a 21st Century transaction for us. From cradle to grave in less than 12 hours! No surprises; everything was completely transparent. We are wary of bait and switch tactics in auto sales, so we proceeded cautiously but the caution was not required. We would deal with Jeromy again if the opportunity arises.

Katie41078

11 de jul. de 2012

I had a great experience working with Noel! He was attentive, helpful, and went above and beyond to get me the deal I wanted...I love my Jeep Wrangler!

krom

9 de jul. de 2012

Dealt with Bill Reudgen ,It'll take you about a nano second to figure out how nice of a guy Bill is. Bill put up with me and went the the extra mile or in my case more like 10 miles to help in buying my Jeep. Jeff also good people. Will come again. Thank you, Ben Krom

jennadhan

9 de jul. de 2012

My experience at Papa's Dodge was very good. I was impressed with the facility, the friendliness of the staff, and the ease of the transaction. I was happy to walk away with a new vehicle at the end of my first visit.

TrevorE

3 de jul. de 2012

The guys at Papa's Dodge are great! The sales reps are very knowledgeable and make the whole car buying experience a great one. Everyone staffed there is friendly and is able to answer all your questions. Combine that with the outstanding prices, I would go back again/recommend to my friends for sure!

champion2011

27 de jun. de 2012

The performance of the Service staff was quite good. The only issue I had was that the courtesy van forgot that I was to be picked up at a specific time. If I had not called 20 minutes after I should have been picked up I might still be waiting. Almost misseed a dental appointment as a result.

sxacke

27 de jun. de 2012

We recently purchased a preowned VW Toureg from Papa's. At first we were disappointed in that they were not willing to negotiate on the price of the vehicle and weren't able to secure financing at a rate similar to competitors.We decided to move forward with the purchase. After the purchase we took the VW to our local VW service department for a saftey inspection. The inspection uncovered a few issues such as the radio on functioning, the rotors needing replacement and an oil leak. I called our sales associate, Zaneta, and she responded immediately and put us in touch with the service department. The customer service from the service department is outstanding and really sets Papa's apart. They took our car in right away and fixed every issue uncovered by the VW dealership. We were thrilled with this as well as the level of service.Zaneta was also great to deal with - she is extremely friendly and helpful. Although we felt that the prices are on the high side and were disappointed on the lack of flexibility in price, we would go to Papa's again due to their customer service. I would definitely recommend giving this dealership a try.

pwiggs

25 de jun. de 2012

I purchased a used Ford Explorer from Jeromy. He was a pleasure to deal with, very friendly and personable and not pushy at all. I would recommend Jeromy to anyone without hesitation.

Jordin.marousis

23 de jun. de 2012

I went in with a specific idea of what I wanted and the staff completely honored that and made me feel like family from the moment I walked in. All of my questions and concerns were addressed promptly and competently. I left with the car of my dreams and feeling like I had made some wonderful friends in the process. All of the staff were warm, welcoming, knowledgeable, and approachable . . . But if you can, ask for Garry Cwikla - he is the absolute best. I completely recommend Papa's for anyone looking for an enjoyable car-buying experience.

06774488

22 de jun. de 2012

I found Papa's Dodge at a Homeshow in Hartford back in March. I saw the trucks they had on display and was very interested in a Dodge-Cummins Ram 5500 Box Truck. Ater meeting with Sale rep, Frank Montoni, it was very clear to me that he was Extremely knowledgeable, and well versed with turck sales. His level of integrity, honesty (yes honesty) and knowlege was very refreshing to deal with. Being in sales, it's easy to tell if someone is good or not. After outfitting a truck, and negotiating a deal, Valley Electric & Tower Generator of Canton have taken delivery of our new truck this past week.I would highly recommend Frank & Papa's Dodge if you have any need for a new vehicle.Outstanding experience.Mark Jacobs & Chris Atiyeh

plauda

22 de jun. de 2012

I procrastinated buying a new car because i hate the whole process, but at Papas I was pleasantly surprised. Everyone was attentive in a positive way as soon as we came through the door. My salesman Evan Monikowski was respectful, polite and put me at ease right away.He took scare of everything in a timely manner and was very pleasant to work with. I would definitely recommend Evan and Papas to friends.

palumbo

21 de jun. de 2012

Although most of the deal was performed over the phone everything went great. Sales process and paperwork process went very smooth. I will definitely recommend you to friends and family.

jwojcik01

14 de jun. de 2012

The price was good but it was basically due to a price match from a coupon i had for Gengras. Normal prices are in my opinion a bit high

BFShamrock

5 de jun. de 2012

A very easy experience. The facility is great with a real nice showroom. Mike Gauvin was awesome to work with - I got a great price on a limited edition Call of Duty Wrangler and am thrilled. A definite thumbs up.

m302537

2 de jun. de 2012

Where do I begin. Let's say about 17,500 miles ago when I bought my new 2012 Black Jeep Wrangler (loaded) from John Ward of Papas Dodge. From the moment I went in John showed tremendous professionalism and hospitality. The tour of Papas Dodge, at my request, was thorough and impressive. (love the Diner!) I orderd my Jeep from the factory. It came in early than forcasted, which of course made me happy. Everything, I mean EVERYTHING I expected on the vehicle was there as orderd. John went so far as to rope off the vehicle as a gesture of "Hear it is!" I have been back for oil changes and John hasn't hesitated to come see me. His sense of humor, customer service skills, product knowledge and good nature makes him the best auto sales associate I have ever had the experience to meet. In addition, I met Zaneta through the purchasing process as well. She also impressed me big time. Not just the gorgeous blue eyes but her people and professional skills. They are great.John, thanks. I won't hestitate to refer family, friends, etc. to you and the Papas Dodge team.Peter KellyPratt and Whitney

Mindybarry1

1 de jun. de 2012

Noel was excellent. He and Jeff worked hard to meet Lynette financially. They were both so pleasant. Noel also was very thorough in showing me all of my cars features. I would definitely recommend working with Noel and Jeff!

amydostafford

31 de may. de 2012

Hands down the best car buying experience we've ever encountered. My husband and I originally found a car online but Mike was able to help us find a comparable car immediately. Mike even delivered the car, all cleaned up, the next day to my office! Now that's service!Even when we returned a week later for a service check, the service staff was helpful and more than friendly. It made us believe that car buying can be a pleasurable experience.

ryorgensen

31 de may. de 2012

Zaneta was a wonderful sales rep. She was attentive ,knowledgeable and very friendly. She was not pushy and respected my need for time to consider things. She did not call and try to pressure me in any way. A pleasure to work with.

JOSEPH TROPEA

29 de may. de 2012

TO WOM IT MAY CONCERN I HAVE KNOWN BILL FOR A WHILE HE GAVE ME EXACTLY WHAT I WENT IN THERE FOR HE IS CURTIUIS AND IN MY BUSSY SCHEDULE HE WAS VERY VERY ACOMIDATING.DEFINITLY WOUL RECOMEND HIM TO ANY ONE.

GioscioKurtz

22 de may. de 2012

Carl was very nice to work with and made our experience at Papa's Dodge very pleasant and am looking forward to our next vehicle purchase for our son soon!Thank you!

dyoung2288

21 de may. de 2012

Both Dan and Ed were great to deal with. Ed provided me with my options, was efficient, answered all of my questions, and offered none of the negative pressure that I have seen from other dealers. Dan was the perfect salesman. He was extremely knowledgeable about his product, my Jeep Wrangler Unlimited, he answered all of my questions, gave me a fair price and helped me decide what I wanted. He then was extremely responsive to all of my follow up questions. I cannot imagine a better buying experience from start to finish. Thank you.

popalda

15 de may. de 2012

Wed like to thank everyone especially Matt and Garry for helping us go through the process of purchasing our 4th Jeep from Papas. We bought our first Jeep in 1995 and and we still see some of the same faces at Papas.When my wife and I arrived at our scheduled appointment with Gary, we were surprised to be greeted by Matt (Sales Manager). After introducing himself and making us feel comfortable, Matt sat with us and explained in detail exactly what to expect concerning pricing and making sure we understood the process totally. My wife and I thought this was above and beyond the duties of your everyday Sales Manager which in most cases is someone in a dark room that makes all the decisions but no one ever sees. Gary (Sales Associate), then eased us through the process of purchasing our new Jeep with absolutely no pressure and also made sure all of our questions were answered. We purchased our new Jeep that same day.When our new vehicle came in, Gary was there to go over in detail inside and out all of the new features of our 2012 Jeep. Thank you again Gary!Bill Reudgen (Sales Associate) also went out of his way to help get our cell phones connected with Uconnect. Thanks for spending time with us Bill...you are definitely the guy to see with any technical questions.All of Papas staff are honest and knowledgeable. We cant thank everyone enough for our great experience.Of course the most important thing is my wife is loving her new Jeep and is getting compliments daily...the Brilliant Black Crystal Pearl Coat is definitely an eye catcher.Thanks again to all the staff at Papas not forgetting Augie De La Noval in the service department. Augi wrote my first service order in 1995 and knows first hand how much care I give all my vehicles. Augie was very much part of why I got top value for my trade in. There is no one more knowledgeable and more trustworthy than Augie. Augie has always played a big role in why I will do business with Papas now and in the future. Thanks for the great service Augie!Dennis and Sandy Popalardo

Woltajr

15 de may. de 2012

We as a company were VERY impressed with the level of customer satisfaction provided by this dealership and spacifically Frank ! He helped us with every level of the purchase including the installation of the options we had requested and delivering the vehicle to us...ready to go ! We are small group out here and this was Truly Appreciated !!! Thanks for everything Frank !!!

groll72

14 de may. de 2012

We had a very good experience at Papas. The delaership itself felt like a little quant town!! If a saleman was not available eveyone helped eachother out so no-one had to wait. we bought 2 cars,..a used one and a brand new one and I feel the price given was very reasonable. We had a great experience and would highly recommend Bill,..Garry,..mathh and Papa's to anyone looking to purchase a vehicle.thank you!!

grayrd

9 de may. de 2012

This is the second vehicle I have purchased from Bill and from Papa Dodge. As can be assumed as a returning customer I have been pleased with both the sales and service I have received at Papa Dodge. Bill is a pleasure to work with and no pressure! I walked in test drove the car, negotiated a price and trade in value then drove out with my new R/T.Thanks Bill and everyone at Papas Dodge as before you will see me back for my services

Crusher1965

9 de may. de 2012

Both Zaneta and Jeff where a pleasure to work with. I felt very comfortable which is unusual when buying a new car. No hidden fees or gimicks just pure customer service.

MikeDono

7 de may. de 2012

Very nice people, beautiful showroom, competitive offer & reasonable trade-in. I am very pleased with my vehicle and my accessory upgrade was promptly installed...I couldn't be happier. I would definitely recommend Papa's.

mike1409

6 de may. de 2012

I Cant believe i drove 2 hours for a car, but it ended up well worth the trip, everyone was fantastic, Jeremy who is so knowledgable and helpful and put up with a lot of questions, to Mark the Sales Manager to Jeff the Business Manager. I would definately go back.

madyson39

30 de abr. de 2012

I have had my Jeep for 2 years and I love it.I come to you guys for all of the service needs and this was be far the worst ever. I was there for 1.5 hours for an oil change. Tom who checked me in left at 1:45pm for a meeting which none of the other guys knew about. I saw my keys get dropped off at Toms desk and everyone either walked by or looked at his area and I know they saw my keys sitting there. Someone, a girl, even answerded the phone at his desk. I finally went up to the counter at 2:15 and asked if my car was done. They all scrambled like little kids because they knew my car was done and didn't know what to say.

Ed/fer

28 de abr. de 2012

This is the second car I have purchased from PAPA's . First experience was very good and the second was great. Jeromy was very professional and after responding to my Internet request followed up by phone and listened to everything I was looking for in a car.. They did not have one on their lot but he quickly located one for me.. At the dealership he looked for all available discounts and after a quick introduction to his sales manager a fair deal for new car and for my trade was made with no pressure...When car arrived Jeromy ensured it was ready for me at the per arranged appointment time with business manager Ed which was also very smooth and pressure free... Jeromy gave me a very detailed tour of the car features and owners manual...

bobkathyb

28 de abr. de 2012

From the start the friendliness of everyone at the dealer was great. The sales associate I delt with, Zaneta Boryka, was very knowledgeable about each vehicle I was interested in. I never felt pressured into buying anything and the price of the vehicle I chose was great considering the size of the vehicle and the package. I was very satisfied with the whole experience.

JEGrant

26 de abr. de 2012

The last time I purchased a new vehicle was in 1970, so this was really almost a new experience for me. Dan Arsenault was very helpful and showed me the options available in the Jeep Patriot that I had chosen. He negotiated a great price from his manager for a black eep that was on the lot and was totally understanding when I completely changed my mind (a woman's prerogative of course !!!). I ordered a Jeep in the color I preferred and he said it would take 6-8 weeks to come in. He also gave me an option to take one that was already ordered and would be in stock in 1-2 weeks. That one had an extra feature and would be slightly more than the one I had ordered. There was NO pressure to take the one that had a higher price tag - the decision was totally mine to make when that Jeep came in. I said in jest that the least he could do was have balloons when I picked up the Jeep, seeing as how this was the first new car I had purchased since 1970. I was just being facetious, but when I picked up the Jeep, he handed me a several huge balloons. Obviously he had made a note in the file. He had already made the sale, so the balloons were a fun way to celebrate my purchase. Great experience - Great salesman.......

Jthongs

24 de abr. de 2012

I loved the deal on my Dodge Ram 1500 Bighorn 2012 that I found on Papa Dodge website after I visited 3 Dodge dealers with 25 miles radius 4 weeks later. Working with Bill Reudgen and Ed Koziol at Papa Dodge was a very good experience compared to 3 Dodge Dealers( Crowley Dodge, Bolles and Artioli) JACK THONGSYSTAVONGPS I AM VERY HAPPY WITH MY LEASE MOMTHLY PAYMENT FOR NEXT 36 MONTHS.

konfer

18 de abr. de 2012

Got the best price and service at Papas Dodge and Jeep.I LOVE my Wrangler and will recomend Papas to my friends.ROOOOLED Ron may ask for blue boy :)

kit2783

8 de abr. de 2012

My husband was in the market for a new Jeep Wrangler and heard about Papa's on some of the Jeep forums he reads so he decided we should check the dealership out online. The first thing he noticed was how amazing the prices were for the vehicles - even convincing me to look for myself!We reached out and Jeromy responded to my husband promptly, and quite professionally. He was responsive and always stuck to his word - when he said he was going to call, he did. We decided to take the hour and a half trip from RI to meet with Jeromy, and he was incredibly thorough and helpful. I ended up with a beautiful Jeep Liberty and my husband has plans to order a 2013 Wrangler from Jeromy in a couple months.GREAT DEALER!

Pasta Italiano

7 de abr. de 2012

This was the best car buying experience I have had so far. I was looking for a specific type of truck and using cars.com located a truck at Papas that was a match. The price listed was a fair price if you go by Kelley Blue Book(it was actually less than the KBB suggested. When I went to the dealership to look at the vehicle, I was not swarmed on by a salesperson trying to make a sale. Jeromy Berman was the salesperson that I spoke with via the internet chat prior to going to the dealership. Jeromy was great throughout the process answering any questions I had and getting the answers I needed to know for my purchase decision. Jeromy also was looking out for my needs and interest because the two days after I looked at the first truck I saw, he e-mailed me to let me know that there was a new truck that was just traded in almost identical to the one I was looking at with about 40k less miles and two years remaining on the factory warranty as opposed to no warranty. The difference in price was only $2900. Jeromy was worried that if I saw the second truck when I went to pick up the first truck tha I would be upset so he gave me the heads up on it prior to it even hitting the website. Needless to say I went with the second truck which also had a cab on it which is great for my needs. With gas prices being $4 a gallon and expected to rise, I was worried that I would not get anything for my truck that I was trading in. I had a two other dealers look at it and only offer my $9500. The KBB trade in value for the fair condition was listed at ~12,500. The truck was in great shape and had only 69000 miles. I was pleasantly suprised with the trade in value given to me by Papa's Dodge. The worst part about the experience is that I live an hour and 15 minutes away. That will not stop me from returning to Papa's for my future car/truck purchases. Thanks Papa's Dodge!!

abbottdesigns

5 de abr. de 2012

My husband and I had a great experience at Papa's. Our sales associate, Zaneta, worked very hard to get the exact car we wanted at the price we needed. She was very fast, efficient and most importantly friendly. She was very knowledgeable about the cars we were looking for and provided us with different options. The dealership is very clean and has many services that most dealerships don't offer. I would definitely recommend Papa's to anyone who is looking to buy/lease a vehicle. Thanks for the great experience - Christine & Marco

lily389

5 de abr. de 2012

I bought a used Mini Cooper about a month ago and have been too busy loving it to write my review. The people were very friendly at Papa's, although they could have scheduled their time a bit better but it was understandable.

LAL9184

3 de abr. de 2012

Evan was great, he beat the price I was actually looking to pay and I was able to purchase my car and pick it up 2 days later. I would definitely recommend Evan and Papa's dealership to friends and family

apb3000

2 de abr. de 2012

Zaneta was a great salesman and very helpful. I love my new car and I am very pleased with the service. My only criticism would be that I wish there would have been a little more on site inventory to get a better look at the different models but overall it was fine.

JQuick

2 de abr. de 2012

Papa's had a great selection of vehicles and the staff was knowledgeable about the vehicle purchased. Any questions that I had with the process were promptly met. I was given a great price on a vehicle that is highly in demand. All extra work that I requested be done on the vehicle was done so immediately. Overall, it was a pleasurable experience.

seg91

1 de abr. de 2012

Jeremy was great to work with. He understood what we wanted and what we were willing to pay. He reviewed all the options available to us when buying our 2012 Durango and allowed us to pick what worked best for our family needs. We shopped several different dealerships and Jeremy was by far the best person we worked with so we bought the car from him and Papa's. We will recommend Jeremy to our friends and family who are searching for a vehicle.

wilsonteam

29 de mar. de 2012

Nice doing business with. Thanks. not much else to say but I need 25 words, plan on doing business again, have rare 4 place quad trailer and 4 quads, would be interested in trade for harley.

keithadam

25 de mar. de 2012

This was by far the easiest and most painless car buying experience I have ever had. I found the car online on Friday afternoon, set the appointment to view it for Saturday morning, and picked it up Wednesday night. Jeromy kept the process moving smoothly and quickly. All of my requests and questions were answered promptly and without hesitation. Jeromy stayed involved from start to finish and transitioned the final steps to Ed who explained the remaining paperwork flawlessly. I'd like to thank them both for their assistance and professionalism.

anibal7

24 de mar. de 2012

Evan told us all we needed to know about the new mini van . Would buy from you again . Keep doing a good job in making your customers happy. A++

magnumman7254

22 de mar. de 2012

Very friendly & very cooperative. Also very patient with me. They really took care of me and followed up with me after delivery. I will reccomend them to my fellow Viper owners. Thanks, Don Smith

lamothe

13 de mar. de 2012

Our overall experience at Papa's Dodge was good. Jeromy was delightful to work with. He was very knowledgeable about the different vehicles and answered our questions and/or concerns in a mature and professional manner. Our experience with the Maintenance Department was also positive - staff was very courteous and professional. We would definitely recommend this dealership to our family and friends.

jmdeh2

7 de mar. de 2012

I purchased my new 2011 Dodge Durango from Evan last month. Evan was awesome and catered to my every request. Even while his phone was ringing off the hook, he made it clear that I was his only priority and provided a level of customer service I am not used to seeing in todays day and age. He was incredibly knowledgeable about the vehicle and all of its features. Even after the sale, when I had a few question he still gave me the same level of service as before I purchased.Additionally, everyone else I had dealings with such as the business manager and service technicians were equally as helpful and accommodating. I would definitely recommend Papas without hesitation to anyone on the market. Make sure to ask for Evan!-Jeff D

mking114

3 de mar. de 2012

I have bought 7 cars from Papa's Dodge over the last 13 years and each vehicle keeps getting better and better. My 2012 GC takes the cake, what a vehicle, it rides like nothing I have ever driven before. My sales person, Gary Schwickler over the years has become more like a member of my family. His knowledge and ability to know what his customers want and need are tremendously appreciated. Papa's Dodge is a team of professions that will keep me coming back again and again.

jseymour1

29 de feb. de 2012

I had a really great experience at Papa's Dodge. They answered all my questions that I had and the staff was very friendly and helpful. I left with a brand new 2012 Jeep Patriot and I've enjoyed it so far. I would recommend them to anybody.

Karen Mancuso

28 de feb. de 2012

What a great experience purchasing a new minivan! Thank you for your excellence in customer service. I felt that the sales person Noel and Jeff in the finance department were very through, helpful, and informative. I will recommend this dealership to my friends and family. I will also come back to purchase a car in two years when it will be time to upgrade our second vehicle. Thank you once again!

Kiesha2012

28 de feb. de 2012

To Whom It May Concern:My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My journey began just looking to weigh my options as far as locking in a lower APR on my then current loan and or upgrading from my 2006 Chrysler 300 to something newer.I currently work for an organization that promotes their partnerships and affiliate programs to their employees for added benefits and discounts. Although I believed at this time, I would not be eligible for a brand new car; I knew the program existed and gathered my control number before going. My absolute Love for the Chrysler Brand brought me to nearby Gengras Chrysler Doge located in East Hartford.To make a very long story short, at Gengras Chrysler Dodge, I received exactly what I asked for in a car by the salesperson, and was approved for 2 loans. However, by the time the deal was finalized, I found myself being totally mishandled, blatantly disrespected, and admittedly ostracized. To sum it up, I pretty much received the WORST customer service, I have ever encountered, to date. Not even 24 hours later, I met William Reudgen (who I will ALSO now affectionately refer to as Bill Da Bear) and his team where my experience went from way Below Negative to Supreme Excellence. I had been up all night furious about what had transpired at Gengras and found a car online that could be compared to the car. I placed a call to see its availability. The first question I asked Bill was, if he was at all linked to Gengras, and he assured me No, they werent. I then told him I was on my way!! Bill then asked what my concerns were and I proceeded to tell him what I had been thru, and what I expected from this experience. He assured me that I would never be treated that way at Papas, although he also could not guarantee anything as far as funding. With reservation, my sister Tiffany and I went to Papas Dodge in New Britain, and upon arrival we were taken care of with the utmost Respect and Care.Before diving right into the numbers, Bill actually took the time to let me vent about my previous treatment, as well as, listened to what I wanted and why I was there. My first reason for even searching for a car was my Love for the Chrysler 300 in which I currently owned a 2006 model. Bill and I went over numbers and the scope of my future as well. Without me asking, Bill told me about the program with my job and Papas, which most car salesmen just Wont Do! I verified that I was familiar with the program and even had my control number but didnt expect to be approved for a brand new car. This is when Bill asked, if Ive ever considered the Chrysler 200. I explained to him that Id only become interested in the 200 until I realized I had the 300 series already but would still love to explore my options. After exploring the options on the 300, we began to explore the 200 series. I was truly pleased as everything I loved about the 300s was in the 200s... We compared just about everything and to my delight, I was just as happy with the 200 as I was with both 300s Ive owned. Bill and I discussed why this choice was the Best case scenario for me, as its more cost effective, in the sense that gas prices will be going up considerably, I would be receiving a Brand New 2012 as opposed to a used 300 series, how this would effect my credit score in the long run, and how I still have all the luxury and comfort ability as Ive become accustomed to. After weighing my options, I agreed.Bill took my numbers and story to his team and they all began to work. Not only did Bill divulge the invoice price I was to receive with my jobs partnership & Papas, he also found a rebate on the car that would put me right where I needed to be for approval. Less than 24 hours later, I received the call that was approved as the owner of a Brand New 2012, Chrysler 200, in which I am LOVING!Bill was Absolutely Right!!! This is the very best case scenario for me and my family right now, and I couldnt have made those sound decisions had I not gone to Papas Dodge in New Britain.It is very safe to say that I will continue to do business at Papas and refer each and every person I run across, to the best Car Sales Place in CT.... Papass Dodge!!!Special Thanks Again to Bill Da Bear, Eddie, Mark, Ron, & Matt.Sincerely,LaKiesha Reed

forzalazio

27 de feb. de 2012

Jeromy and Ed were very straightforward no hard sell ... Caravan was as advertised ... dealershhip very clean and with plenty of cars in inventory .. Although the wait was a bit much there was plenty to look at and do while waiting

jeepdog

26 de feb. de 2012

I took my mom to papa's to look at a new jeep grand cherokee. we took a test drive originally with Evan. While we were driving Evan was very friendly and very knowledgable about his product. we left because my father wasnt there to make a final decision just yet.When we returned about a month later we asked for Evan again simply because he was fantastic to deal with. When my dad heard the numbers on the deal that just sealed it. Evan was more than accomodating and explained everything about the Jeep and the paperwork. I would send everybody to papas as everything was fantastic. Evan especially did a great job!in Summary, go to papas and ask for Evan if you want a great experience. Note* Evan contacted us a few times while we were waiting for my father and he was very friendly and not pressuring.

borkman

22 de feb. de 2012

I recently bought a Jeep from Papas. Evan Monikowski was my sales person. I was very impressed about how much information Evan had about the Jeep. He explained all the features in detail that the Jeep had. He was very polite and helpful. I will highly recommend Evan and Papas Dodge to anyone I know that might be looking for a new or used car. Keep up the good work!

STEVAN ENTWISLE

22 de feb. de 2012

CAR BUYING IS ALWAYS A BIT STRESSFUL.THIS WAS THE MOST PLEASANT TO BE FOUND IT TOOK ONLY TWO DAYS TO GO FROM OLD TO NEW.I WOULD SEND ALL MY FRIENDS TO PAPAS FOR THEIR AUTO NEEDS

drowley4

20 de feb. de 2012

Buying my new Jeep was the best car experience I have had - with Chrysler/Jeep - or any other dealer I've worked with. Dan was patient and friendly, taking my wife and I on test drives, explaining the features and options of each vehicle we asked about (Grand Cherokee, Durango and Liberty). He offered great information, advice and answered every question we had politely and intelligently.Once we had made our choice he passed our information to Finance and kept us informed throughout the process while making sure we were set up for a free lunch at the Diner (right inside the dealership!. My two doughters totally enjoyed exploring the entire dealership, watching TV on the big screen, and even playing with Diva Dog of the dealership - Claudia. Once we were approved and ready to take home our vehicle we met with Ed Koziol (the Finance guy) and again were very happy with our experince as we discussed options and completed paperwork. Ed explained some addtional options with no pressure or "oversellin" - just helpful explanations and another great experience.It was a fantastic buying experience from start to finish! Dan and Ed were a pleasure to work with, both personable and professional. I will definitely be telling my friends about my great buying experience at Papa's Dodge. And when it is time to get a new Durango next year I'll be calling Dan Arsenault. I won't waste my time going anywhere else for my next new vehicle.-Dan Rowley(Happy New Jeep Owner)

scourchesne

17 de feb. de 2012

Came in not expecting to lease a new vehicle because my current lease was not over and I was extremely satisfied that I ended up walking away with a new lease with more features and saved money. Not only was everyone there extremely friendly and helpful, they were not pushy like some car salesmen have a reputation of..overall extremely satisfied.

charliel

17 de feb. de 2012

I recently purchased a new Grand Cherokee. The entire process was painless. Great people, fantastic facility. I dealt with Bill Reudgen and Ed Koziol. My questions were answered, if they didn't know, they found out. Optional accessories and programs were explained and offered to me, but no high pressure. Just what I expect from a dealership. My Jeep was ordered, I was told up front when to expect it and kept up to date on the progress. Based on my recent experience, I would highly recommmend this dealership and look forward to doing business with them in the future.

hardyf22

11 de feb. de 2012

Dan was great. He was in frequent contact with me. He always emailed me back as soon as I emailed him. He made us feel welcome and helped me drive away with the car that I wanted. What I appreciate the most about Dan is him holding the car for us until we were ready to purchase the vehicle. I would definitely recommend him to others and would buy my next car from him.

knip2

1 de feb. de 2012

The problem was not with Augie as always he was great to work with! and the service Dept. as a hole is good. I had a problem with the Regeneration on my Jeep from when I transfers my plates from my old car to the Jeep. The person I talked to about this was no help at all and all she did was blame Angle (your finance guy) for not knowing his job. I have 3 more oil changes on a services contract then I will no longer be doing any business with Papa`s

braves257

31 de ene. de 2012

Jeromy assisted with my purchase throughout the entire process, and he was quite knowledgeable, honest, and pleasant to deal with. Papa's Dodge is a class organization. If they are not sure of an answer, they ask someone else to get you the right answer. I had visited many other dealerships and simply got the run-around. I would not hesitate to strongly recommend their service to friends and family.

LenRossiti

27 de ene. de 2012

Jeromy was very knowledgable and honest. I enjoyed working with him, and if i need another car he will be the one i come and see! I will recommend him to my family and friends.did i mention that the dealership is really interesting and you feel very relaxed.thank you

lionel524

24 de ene. de 2012

Jeromy did a great job locating the vehicle I wanted. Called with updates as to where we stood in the process. Jeff in finance was also knowledgeable and made the process easy and enjoyable. After purchase Jeromy knew the details of the entire vehicle and patiently explained them to my wife and I. Thanks again Jeromy.joe

dramrt

23 de ene. de 2012

my sales guy was the best and i have never had a bad sales experiance with righie ever he alwasy get just what i need done on time

Jwilk120

22 de ene. de 2012

Bought a 2012 Dodge Charger, it was my first car purchase and Jeromy was great. He let me know about every step of my cars process from being built at the factory up until it arrived at the dealership. Everything was perfect and it was a great car buying experience. Any questions I had Jeromy emailed me back with answers very quickly most times within the same day. I would highly recommend Papa's Dodge and Jeromy as a great car salesman any day.

colindilley

18 de ene. de 2012

The excellent price brought me to the dealer, attained by a quick email, then couple of calls. The deal was so good i put down the down payment right then. Looked at 7 other dealers in Ma and Ct, this was the best price offered by far (thanks Evan). The other dealers all started crying in their nonstop calls and said they could beat the price - should have been more honest with your best offer other dealers! Then I visited the dealer, they could charge admission, it is a great place to spend time, go see for yourself. My daughter wants the green viper, my son wants the blue one. Save yourself some time, go here for honest no nonsense pricing without stress. Love the Wrangler unlimited I drove away with.

funbuggy

12 de ene. de 2012

I recently purchased a 2012 Jeep Wrangler My first brand new car ever from Evan Monikowski who I contacted thru the internet. He was the best, Honest, and very polite and accomating to say the least. I would recommend him to my family & Friends in a heart beat. My first new car was such an enjoyable experience, and I love my Wrangler Sport especially after I learned to Drive a 6 speed manual Love It Thank you agian Marianne P

TheOrioles33

10 de ene. de 2012

Garry Cwilka was a great salesman. Got me very reasonable amounts for my 2 trade-ins. Purchased a sweet 2007 Expedition Limited EL. Very happy! A+

johnsjeep

29 de dic. de 2011

Love my Jeep! Very smooth transaction. Best car buying experience I've ever had. Would recommend this dealer to anyone interested in purchasing a new vehicle.

Tremblay

29 de dic. de 2011

Bill was great to work with! I also appreciated the "no hassle" service and support from Eric in Finance who helped make this purchase a reality! This is why my purchase yesterday is the 4th vehicle I have bought through Papas.Scott R. TremblayHART Industrial Unions, LLC

vallejrp

21 de dic. de 2011

Customer Service started off pretty slow though when I asked for assistance everything after that went pretty smooth. Also not all fees were explained (vin etching) for which I paid for. Other that those 2 situations I am very pleased with the service. I would though recommend Papas in the future.

b5blue

19 de dic. de 2011

I enjoyed working with Bill as I had previously worked with him when I bought my 2009 Jeep Wrangler, which I loved but just always wanted a Challenger. Bill was helpful and maintained good contact with me throughout the process including through email which I appreciated.Although Gary was not my salesman, I appreciated his car knowledge and enthusiasm and he gave me some honest feedback about both cars.I also enjoyed working with Matt who is always honest and straightforward.I have to admit I much preferred working with Jeff over the business manager individual I worked with last time (don't think he works there anymore). I felt he was honest, that I could really trust him and like he wasn't just trying to sell me every add-on item in the book.I'm extremely happy with my car that is now easily the most bad-ass in the neighborhood, and in the parking lot at work.

Jja2005

14 de dic. de 2011

Dave was by far the best salesman I experienced while shopping for a new SUV. He was not pushy at all and he was very knowledgeable about the vehicles. He is the type of guy that let's you shop at your own pace and will not pressure you into giving a deposit if you're interested (and they only had 1 more of the vehicle in the options I wanted). Overall I'd say buying at Papa's Dodge was a great experience and Dave was outgoing and fantastic. I'd highly recommend him to everyone.

michael morgan

6 de dic. de 2011

i enjoyed using this dealership.there was no pressure to buy or to give an on the spot deposit.the sales person was very personable.they were even friendly in the finance dept.i would recomend this dealership to friends and others.

Dennis H. Thornton

5 de dic. de 2011

I purchased a 2 door Wrangler from Richie who was so very helpful in giving the test drive and assuring me that everything would be ok with the vehicle. He also assisted in reviewing my trade-in vehicle. I definitely appreciated his help and assistance. He convinced me that buying my wrangler at Papa's would be better than any other dealership. -dennis thornton

mrtbowl

4 de dic. de 2011

I had an excellent experience at Papa's Dodge. I worked with Jeromy and he made my experience a smooth one. I purchased a used RAM truck and had plow installed. Jeromy took care of all the details with both the truck and the plow. I would definately recommend Papa's Dodge. If you go to Papa's, be sure to ask to work with Jeromy.

freddie09

3 de dic. de 2011

This was the best experience at a dealership we have ever had. Not only was Jeromy very helpful from the first phone call he was even more helpful when we arrived to test drive a Jeep Patriot. Jeromy went over all the features of the vehicle and showed us the difference between the models we were interested in. When we purchased our vehicle Jeromy made sure that our phone was connected to the bluetooth before we left the lot! As we were ready to drive with our newly purchased Jeep a bird decided to "christen" our brand new car! Jeromy washed away the spot so our new Jeep would still sparkle. I would not only recommend Papa's but would highly recommend Jeromy to everyone. Wishing everyone at Papa's a Happy, Healthy and Safe Holiday.Thank you again!

Winship

2 de dic. de 2011

Had a great experience buying a Jeep from Jeromy. I think this was the best dealer I have ever been to. I will recomend Papa's to all my friends.

momoney744

30 de nov. de 2011

After a long search I decided to try Papa's and I'm happy that I did.I was looking for a Chrysler 300 and found a beautiful 2008 model,low miles an at a great price.After getting together to fix a small mechanical problem with it I'm driving style again. Thanks guys for my Papa's experience a good one!

Thebarnyard

29 de nov. de 2011

As a business owner it was very important to me that Frank realized how valuable my time was and we were able to agree on a fair price in a timely manner. Also the service received from Frank was great. I will not hesitate to purchase more Ram trucks from Frank Montoni the Commercial / Business Link Manager.

Sarah F

21 de nov. de 2011

I recently stopped by to look for a new work van and Richie "B" was very helpful. I purchased a used van that was the right price and was almost like new. Richie was very accomodating and helped find exactly what I was looking for. My wife and I were so pleased with the service we also bought another vehicle the same day. Great service and price. Paul F West Hartford

RPutala

21 de nov. de 2011

I am ecstatic with my new vehicle and the service I received. They made the process of buying a vehicle, quick and simple. Everything is taken car of for you and is a very quick process. I walked out the door with the keys to my new vehicle 4 hours later. Thank you sooo much!!! I will definitely buy from you again and refer everyone I know.

kbelljr

20 de nov. de 2011

Just bought a used 2005 Dodge Ram 1500. The truck was in excellent condition. I paid a bit more than I wanted, but it's a good truck, clean and the service was excellent. Jeremy was our sales rep and he was great to deal with.

tomlynn

12 de nov. de 2011

Dave anticipated our wants and needs after having a friendly discussion with us. On our second visit he had the test car ready at the front door. The test car was not exactly what we wanted, so they found just what we wanted in the area. On our pick-up of our new car it was also at the front door waiting. He explained to us all the workings of the dashboard and all our other questions.I like the fact that he was not pushy and truly wanted us to get the car we wanted. I would strongly recommend him to anyone who was in the market for a new or used car.

ruzzofamily

12 de nov. de 2011

We had been looking for a 2012 Jeep Wrangler Sahara Unlimited with very specific options and we are a tough customer when it comes to price. We researched many, many dealerships and were willing to travel cross-country if necessary to get the exact vehicle we wanted in the price we needed to be in, and while we didn't have to travel that far, Papa's was worth the 2 and 1/2 hour drive from home for us. They had the exact Sahara Unlimited we wanted with our specific options in stock and the price was very good,Dan Arsenault started with us by email and he realized immediately that we were from a distance away and we were not going to be coming back and forth to search for a vehicle and negotiate prices. Dan gave us his best possible price and it was certainly within the best prices we had seen on this particular vehicle, we had one dealer who offered us a better price by $67 but after they offered us that price they were unable to produce a vehicle to match which was frustrating to say the least. Dan was very responsive through email, his answers to our questions were thorough and insightful and he certainly knows his product. Making the decision to go with this dealer was a big choice for us when we had many, many dealers closer to us calling and wanting business and we honestly prefer to give local business but in this case we tried and it just didn't make good financial sense...and certainly none of the dealers we worked with were as knowledgable as Dan on the product they were selling...Dan definitely went through the vehicle with us to make sure we knew how to operate the high tech toys we had in it and even made sure our bluetooth, voice commands and personal information was set in our media center for the ride home... While we were at the dealership finance office (prepared for the usual nightmare of doing the paperwork) we found out that they acutally had beat our best finance offer that we had already in place and got us an even more fantastic finance rate/term!!...typically you go into a dealership at the time of purchase and find all those things that the dealer doesn't tell you about....BUT NOT HERE!!! We were in and done with the paperwork (even being out of state and having to do out of state paperwork) You certainly made the paperwork process the most painless experience we have ever with new cars!! I haven't even mentioned how fun the actual dealership is...they have done a great job of design in this building and even our daughter and son ended enjoying being with us....there is true entertainment here for children: little arcade, real play area with real toys (not broken filthy toys that you don't want your child touching) diner area for goodies I have tried to be detailed to really explain what a positive experience this was for us and give credit where it's due...we would definitely travel down there again to purchase...

laurelmarie1991

10 de nov. de 2011

My experience at Papa's was definitely positive, they were honest, professional and friendly. I asked about the tires and condition of the brakes and when they were getting the car ready they put on new brakes for me.

CDSneed

8 de nov. de 2011

I was in dire need of a replacement vehicle. Having had a past favorable experience with Richie "B", I contacted him with my dilemma. In short order, he found two possible replacements, the second of which I found in excellent condition and within my price range and which I elected to purchase. My overall experience with this deal was excellent in all respects.

newjeep1

8 de nov. de 2011

I was really on the fence about buying a new car and had never owned a Jeep before. Working with Ritchie and Matt was a great experience to get a deal we all were pleased with. Matt went the extra distance to get a financing rate which was acceptable to us to close the deal. It was a no pressure experience. I would return to do business with Ritchie and Matt without hesitation.

David Dunn

7 de nov. de 2011

My salesman and everybody that I delt with at Papa's were very professional. It was a pleasure and the dealership was fun. Good Job

cmgrant

24 de oct. de 2011

When I was looking into purchasing a new 2012 Wrangler Unlimited I called around to many dealerships to see when they would have them available for test drive. Jeromy was the only sales person out of the 5 dealerships I called who actually provided information on the new Wranglers with a real date. Once Papa's received one of their first 2012's Jeromy gave me a call to schedule an appointment and again was the only salesman at any of the dealerships to give me a call when the vehicle came in. I went do to Papa's to go for a test drive and Jeromy was very courteous and I felt no pressure. After test driving I explained my unique situation to Jeromy (I was looking to do a factory order with no trade and use my affiliate program discount) and all he asked for was his fair chance to quote the configuration I was looking for and provide me the best price that he could. About a week later I sent in two configurations to quote and he got back to me right away with the pricing information. The pricing he offered was excellent and I decided to make an appointment to order right then. The ordering process was again a hassle free no pressure environment. During the ordering process I was presented with other options that were available, but with no pressure or tactics to try to get me to buy them. Once the vehicle was ordered, Jeromy provided regular updates about vehicle status, build, and transport. I was never left wondering what the status of my Jeep was because I knew as soon as there was a change I would get an e-mail. The day I went to go sign my paper work was again a no hassle experience. There was no last minuet effort to get me to purchase things I did not want. Jeromy spent time to go through the vehicles features and point out specific important things that made setting up the vehicle much easier. Even though this dealership was about an hour drive for me the quality experience they provided was way ahead of my local dealership and I will not hesitate in the future to come back to Papa's when I am in the market for another Jeep.

lindaredding

24 de oct. de 2011

I called them last week to lease a new 2012 Jeep Liberty Sport. After having spoken to literally dozens of dealers, it was the best experience by far. Not only were their prices more competitive than any of the other dealers, they stood by everything they stated (I cannot say the same for many of those I spoke with). I dealt with John Ward who was terrific, extremely knowledgeable and walked me through the entire process. Literally less than 24 hours after speaking with him over the phone, we drove off with the exact car that we had asked for with the exact pricing that was stated. We dealt with Jeff Juaire on the finance side, signed all the papers, he again, walked us through the process, had everything ready for us, no issues. Our car was waiting for us outside ready to go when we arrived. It was a painless and extremely happy experience. I would highly recommend them to anyone looking to buy or lease a vehicle and can't wait to shop there for my next car.

krisstin2

20 de oct. de 2011

I recently had my new Chrysler 200 serviced.. Everything was so quick and I was able to schedule an appointment online, which was very easy & the dealership set a personalized confirmation to me email within seconds. I will definetly scedule all my oil changes online in the future.

nmp829

15 de oct. de 2011

I was in between two different local Jeep dealerships and was looking at essentially the same used car at both dealerships when Richie and the entire Papa's team I met won me over. Not only were they knowledgeable about their cars, they made you feel like part of the family, they were never pushy like at the other dealership and I ultimately made my car decision based on the service I received from Richie, Jeff and Ron. I would recommend them to everyone!

elwild

11 de oct. de 2011

We found Jeromy to be the most responsive sales person out of the 3 other dealerships that we contacted. Prior to even visiting the dealership we had negotiated a better price on a specific vehicle. This was important to us because time is a commodity for us and the dealership is about 45 minutes away. Once we arrived for our test drive, Jeromy allowed us to take the top down on the Jeep so that we could see the changes in the design. Overall we had an excellent experience. I would highly recommend Jeromy and this dealership to friends/family.

lisadefreitas

4 de oct. de 2011

I've been a customer of Papa's Dodge for over 15 years and have purchased 6 new vehicles from them...I wouldn't consider going anywhere else. They are honest, straight-forward, and make car buying a fun experience. Richie B is the best!

rawall

28 de sep. de 2011

Top-notch dealership and salesman. Great and HONEST service in a low pressure transaction and environment. No games or gimmicks. Possibly the best dealer experience I've ever had. I would recommend Jeromy and Papa's to anyone.

rara1011

23 de sep. de 2011

John went over and beyond the duties of a saesperson. He was extremely professional, honest, reliable, courteous, and helpful. He did everything to make the sale of this vehicle without any pressure. We would highly recommend Papa's Dodge to anyone looking for one of their vehicles just because of the service provided by John Ward. He is definitely an asset to their staff.

Hoganleah

8 de ago. de 2011

I had contacted Jeromy prior to our visit and stated what I was looking for and the price I wanted to spend. I told him when we would be in and he was waiting for us with the car he had described at the price he promised. Very informative and Jim the finance manager was very informative and helpful also. I would go back again

rctrealtor

20 de jul. de 2011

what a bunch of clowns. need serious training in customer service and relations. very adversarial and unfriendly people. i would never recommend thse bozos to anyone. they were not very nice people

gkroman2

18 de jul. de 2011

This was my first experience with Papas Dodge/Jeep and both Jeromy Berman (Senior Sales Associate) and Matt Campagna (Sales Manager) were very professional and made the entire process of purchasing my first new vehicle ever an wonderful experience. Not only did they give me the most competitive offer but also worked with me on some of the extra options I needed on my new Jeep. I would highly recommend Papas Dodge/Jeep and will be purchasing my next vehicle from them as well. Sincerely,Garry

jcfollower

16 de jul. de 2011

I can not say enough about how HAPPY I am with the experience I had with Papa Dodge in New Britain CT. I worked with Jeremy in sales. I called him first after seeing a car I was interested in on their web page. He was so nice to speak to, very knowledgeable about the car. He was extremely polite and so I scheduled an appt with him that night to see the car. He greeted me right away when I arrived.Jeremy explained everything about the car to me and then we took it out for the test drive. He didn't just have me take it around the block, we took it on the highway because he remembered me mentioning that I do a lot of highway driving, thus I would see how well the car handled on the highway. Jeremy worked with my budget as a single mother and we were able to come to a perfect agreeable price for the car. Jeremy's professional and upbeat attitude were so refreshing. I worked with Jeff in the finance depart. I had already been pre-approved with a loan company, but still Jeff went out of his way to see if he could get me a better interest rate. He didn't have to do this, but he went above and beyond what he had to and did this extra for me. I have been looking for a car for months. I have walked in some dealerships that treated me like I was bothering them. I actually had one roll his eyes at me. My experience at Papa Dodge was the opposite to the extreme. I probably bought one of the more inexpensive vehicles on their lot... yet I was treated as though I paid 100,00 for it. The next day I came in for detailing and was treated to breakfast. wow! I would, and have already, recommend Papa Dodge to anyone who is in the process of looking for a car. They are an exceptional dealership and I WILL go back there again! Thank you to Jeremy and Jeff for the most wonderful purchasing experience ever. God Bless!

heydenreich

12 de jul. de 2011

I purchased my 2011 Jeep Liberty in December 2010. The sales experience was great, but I have had horrible experiences with the service department since my purchase. I have been into the service center 8 times in the first 7 months of owning my new car. My three main issues have been the clock, bluetooth / handsfree device, and the sky slider. After 7 attempts at fixing the clock and bluetooth, they've told me there's nothing more they can do. The service department blames Chrysler and says they can only follow the process that Chrysler prescribes. My 7 attempts could have been cut in half if the people working on my case were competent and cared about the customer. They ordered parts that were not appropriate for my vehicle several times. My most recent and significant issue involves the sky slider roof, which will not open. After 2 full days of having my car, they still have not identified the issue. I've been told that they want to replace to roof, but Chrysler will not allow it. Chrysler wants them to take the roof off and test every part to determine the error. Once tested, those parts will need to be ordered and replaced. My entire roof will have to come off and on several times. This makes me incredibly nervous that my roof will be susceptible to further damage and leaks in the future. In addition, the roof re-assembly will take several days the entire process could go on for months. No one at Papa's can give me a real estimate. They refuse to answer my question directly. I was told 'we're really backed up right now and Chrysler takes a long time to get back to us, so it will be a few weeks just to do the testing.' In the meantime, I'm supposed to go without a car because they won't give me a loaner. This is unacceptable. Why should I buy a brand new car with warranty if they won't fix it? The worst part is that no one at Papa's cares about my situation or is trying to make it right. I will never use them again. I plan to sell my car and am done supporting Chrysler.

JDSIII

8 de jul. de 2011

I recently bought a new Grand Cherokee from Papa's. I worked with Jeromy Berman who was extremely helpful. He was very knowledgeable about the Jeep. He went out of his way on his day off to locate the exact Jeep that we wanted.Jay from Berlin.

KWByrne

27 de jun. de 2011

I am ordinarily allergic to car buying and dealerships, but, since I needed a new vehicle, I had to make a visit. I was lucky to work with Jeromy Berman who made the process so pain free it was actually a delightful experience. He honored every request and followed up on every detail. I highly recommend both Papa's and Jeromy.

dlurban1122

25 de jun. de 2011

Excellent service and nice job on the body repair! I was very pleased with Bill arranging the rental car for me. I'm very happy with the front bumper repair. Thanks...Donna

neuram

8 de jun. de 2011

Bought a 2011 Ram 1500 off the lot and proceeded to change everything about it including swapping out the bumpers and repainting portions of the body. Through the two week process I worked with Papa's sales, finance, parts, body shop and lunch counter. Everyone was superb (even if they thought I was insane) and the end product was stunning. I can't imagine there are many dealers in the country let alone CT that would have followed through like these guys. Thanks to John Ward and the entire team.

blumopar2010

26 de may. de 2011

Best dealership in ct,fast service with great service rep Augie took care of all my concerns i love getting all my service work at papa's the dealership has a great waiting area even a place for my youngest son to play in! A++ If your hungry while you wait there is a diner in the dealership!!anyone buying a new car or tuck should go there!!!!!

egorczyca

22 de may. de 2011

Augie was very polite (as always) and helpful with the inormation that was needed to repair my car. He is a definite assest to Pappas! Repair was done in a very timely manner. (Car brought in as an "emergency" since it would not start.) Price was resonable.

rsolli

11 de may. de 2011

Last year was the first time I did business with Papas. As it turned out, the salesman told me that I had a class 3 hitch which I found out after the sale that I did not. This was never resolved and the salesperson is no longer with Papas.That aside,he also sold me a package that was supposed to cover me for free tire and battery replacement over the course of my owning this truck. I now find that in order to get these benefits, I am required to have the trck serviced by Papas, even though I have records of having it serviced regularly elsewhere. I would gladly have it serviced at Papas except I just paid 100.00 for an oil change and tire rotation. This is well over what the norm is in this area for this type service. Most service centers charge on average of 25.00 for an equivlent oil change, and throw in a free tire rotation.At this rate, the saving that I anticipated via the plan benefits are far out weighed by the cost of this service.I dod't mind paying a fair price but again as compared to other service centers in the area, this is far from fair.I though after being a GM customer for almost all my life, that I had found a new dealership I could work with but it appears that this is showing not to be the case.

Minnetta65

10 de may. de 2011

I had a scheduled 10:30 oil change which I arrived on time for. I waited at the counter for 5-8 minutes while one guy completed other work he was doing on his computer and the other one was helping a client. I waited in their cozy waiting area for 1 and 1/2 hrs for a scheduled oil change!!!!!!! Not acceptable in my book. I will try a competitor next time as I brought in a coupon I received from another company and they did honor it but I didn't get any coupons from papa's even though they have serviced my car a few times.

Cakianne

1 de may. de 2011

Papa's Dodge has the best service department. The representatives are very nice, and address my concerns with knowledge and courtesy. I always recommend Papa's to other Dodge owners as well as friends who are looking for a new vehicle. I have had vehicles through Papa's for more than 15 yrs.

PapasNoService

30 de abr. de 2011

Well, the "New" Jeep experience at Papas did not go so well :(I realize that people make mistakes, but when a new car is delivered to a customer it should be done right the first time. My list of concerns and disappointments:1) Jeep was not prepped properly and ready to go. I paid over $500 for the "Amazing" Simoniz service and the Jeep looked like a high school kid waxed it in his backyard and sprayed Scotchguard out of a can that he picked up at Walmart. The over spray from the can was not even wiped up! Dry wax all over the edges and on the black trim. . . Not a professional job!2) Brand new jeep presented to customer with a "brand NEW ding" on driver's side passenger door and nobody "noticed" it till I walked up to the Jeep and saw it immediately. What the hell?3) All paperwork was prepared with my wife's name misspelled.Had to sign documents twice!4) I reviewed the Jeep Warranty book which came with my new 2011 Jeep Liberty and noted that on page 21 paragraph 4.2 Pre-Delivery Service that "A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such defects or damage is usually detected at the factory. In addition, dealers must inspect each vehicle before delivery. They repair any defects or damage BEFORE the vehicle is delivered to you."

TedR1

29 de abr. de 2011

Car had sudden misfunction and my wife was told to come right over. She did and the problem was diagnosed and fixed while she waited. Only concern is why the minivan would need new brakes at 10K miles. Perhaps this problem should be reported to Dodge and looked into

MBriseno

29 de abr. de 2011

I asked for a battery change. I knew it was a dead battery. $260 charge to verify what I already knew and replace it.I could have went to AutoZone and done it myself for $130. It also took nearly two hours to complete this process which should have taken 15 minutes.

myron302

27 de abr. de 2011

I thought the site inventory wasnt up to date. I made a decent offer on a car that had been sitting on your lot for over 7 months. I was laughed at. The car was listed on your site having only 180001 miles for a certain price however the car had 2000 more miles than listed when we arrived. I was at Papas a year ago looking to purchase a car and the manager wouldnt budge on the price again for another car that had been sitting on your lot for over 45days. Realistcally i only purchased the car from Papas for the price. My first choice in cars is still stitting on your lot. Had I gotten a higher price I would have certainly purchased elsewhere. I used Bolles in tha past for service and thought they were a much more pleasant group of people to work with. I would like to add that the salesman I worked with "Dan" and the finance manager "Angel" played a huge role in me buying the car from Papas. Again from past experience and working with David Corbin world encorage me to look elsewhere than Papas, which I did only for the price. Luckily Dan wanted to sell me a car this time and worked extremely hard to get us the price we felt was fair.

gamabagger

13 de abr. de 2011

I was amazed by how fast Angel Ramos was able to close. His knowledge got us through the close without a hitch even though we ran into a problem of not having my old registration with us. People like that are to me priceless. I tried the air conditioner on Tuesday following the Friday I picked it up and the air conditioning failed to work----------------so much for the vehicle check list. I have an appointment tomorrow Thursday at 8:30 am and I hope they are able to fix the AC without having to order some exotic parts. Gary and Shirley Mahaffy

voncarlton

5 de mar. de 2011

My ABS pump motor failed in my Chrysler (almost crashed when this happened!) and it was under recall and qualified for lifetime repairs. The Service manager told me that the ABS system was repaired in 1998 so I would have to pay for this repair, which he could not quote the labor, but the part was over $1300.00 plus any other repairs needed to the system. He suggested that I trade the car in for a new one. I explained to him that this part was under "lifetime warranty" according to the recall. He said that I was mistaken and the manufacturer was only required to fix it once. I took my car to Crowley in Bristol where the car was repaired at no charge. Either the service manager at Papa's was a crook or stupid, I am hoping just stupid. Either way I do not want someone like this touching my car. I suggest before having any work done on any car, check for recalls and call the manufacturer at the number listed on the recall for more information. A dishonest dealer could bill you and the manufacturer for the repair, or steal your trade in then fix it on the manufacturers dime.

Charger2011

3 de mar. de 2011

Great dealership, been looking to buy a dodge charger for over three years. Every year I would go to this dealership once a year since 2009 alway working with ms Boryka. Alway up beat and happy to serve me with follow up calls. So on 3/1/20011 I bought the vehicle I have always wanted because of her it was an easy choice for me to buy from Papa s dodge. A++++++

mspete

28 de feb. de 2011

Everything was ok until delivery. I left the dealership with a partial cleaned vehicle, missing both headsets for rear entertainment, and to top it off a 1/4 tank of gas. Papa's claims a full tank of gas isn't a "dealership policy." You spend 46k on a new Jeep Cherokee and a full tank of gas isn't policy! WOW! every vehicle I've ever purchased has had a full tank of gas! I guess if $70 is going to break a dealership, then other buyers should shop elsewhere. I called both Gengras and Bolles Jeep in the area, and both confirmed their cars all leave the lot with a full tank!Thanks Papa's you're done selling cars to me!

JFPET

2 de ene. de 2011

I recently purchased a 2011 Jeep Wrangler and I was extremely pleased by the experience at Papa's. To obtain the color and options I specifically wanted I had to order the Jeep and it arrived a week before the expected delivery time, as ordered. Dan, Angel and Mark provided excellent service throughout the process.

rar746

25 de nov. de 2010

I had a car that was going off lease with another dealership in December. I went to Papa's Dodge in August to look at my options for a new vehicle. I met Bill and he was very accommodating we looked at both new and used vehicles and took out several for test drives.I decided to wait until the lease was up before purching another vehicle. I came back in November and met will Bill again and we looked at the vehicle I wanted a Dodge Ram 1500, had all the options etc., I wanted and priced right. The complete process was painless from negotiating price and financing and doing all of the paper work etc. It was a pleasure doing business with Papa's Dodge. They are very upfront and above board with everything they do. No gimmicks or pressure to make a sale, I found that very refreshing. I would recommend anyone lookig to purchase or lease a vehicle to stop and visit Papa's Dodge.ThanksBob Rinaldi

JJhogan

16 de nov. de 2010

I just purchased a fully loaded 2011 Jeep Grand Cherokee Overland from Papa's. I own four other vehicles including a corvette. I was totally satisfied with my buying experience. I'd done extensive research on the vehicle before coming to Papas. The sales person was very knowledgeable regarding this new model and was able to tell me about all of the technical features. I ordered the vehicle custom and it came in well in advance of what I was promised. The sales person and the managers went out of their way to make sure that I was satisfied. I was extremely impressed with their honesty and thoroughness. I was able to talk a friend of mine into purchasing the same vehicle (different color) at the same time. I love the vehicle and I'm very satisfied overall with the experience.

freedom4all

6 de oct. de 2010

I bought a used 2006 SUV from them and what a mistake I made. Our salesman was clueless and the service center was filled with jerks. Read on... When we purchased the vehicle we had to wait 2-3 hours for it to get "detailed" and a safety check, well we waited that long and nothing got done. The brakes made the most horrific high pitched noise when they were applied. Stains all over the seat and the third row seating wasn't even lifted up and vacuumed out!! The oil was overdue for a change according to the mileage. The rear wiper needed to be replaced. They didn't honor anything!! I brought it to my mechanic and he said both the brakes and the oil needed changing. My wife brings the print out, with her, the service center supervisor got nasty with her and told her the car is fine. On top of all this, the rear bumper was replaced due to damage but it wasn't on the CARFAX or AutoCheck. I am so disappointed that my first big car purchase was my experience at this place. After speaking with a friend in the business, this isn't the first complaint he's heard of them. I will NEVER recommend them to ANYONE. I will be happy to bring my business else where for a new Jeep in the coming months. I DO NOT RECOMMEND THIS DEALER TO ANYONE! **UPDATE 06/14/2010** My wife brings the car to get the oil changed at Papas because they said they would change it for her. Well, the only thing they changed was the sticker on the window! A bold statement sure, but plenty of evidence! You see the window sticker says Aug 12, 2010 or 36,500 miles. Well, the odometer reads 35,637 and the light has been on for 1 week (about 100 miles since the light turned on). I brought the vehicle to my mechanic, and there are no leaks, nothing. They never changed the oil. The original sticker read in the 33,000's so that means the last oil change was over 5,000 miles ago. I understand newer vehicles can go 3-5,000 but that's not the point. The point is these people are liars and thieves. They told my wife they didn't have a "warm, and fuzzy feeling about (her) anymore" because they read my original review I posted on May 12, 2010 (on google.com). The review came after MULTIPLE attempts to have them rectify this situation. I am filing a claim against them with the BBB, I will share my experience with others via edmunds.com, cars.com and anywhere else I can. I SERIOUSLY doubt all those reviews were of actual customers. I wouldnt be surprised to find out the GM is writing them. I have spread the word to members of my Guard unit and can proudly say I know for sure I have prevented 3 sales. I only hope this post can stop more. We need to build our economy back up with great businesses, this place, however, is not one of them...

Brandi8446

30 de sep. de 2010

After going to Genegras in East Hartford, CT and was told that while they opened at 9 am all of there sales staff would be in a meeting until 10ish. It was also highly commended that you have an appointment.As we have 4 children appointments don't always work for us. We drove out to New Britain, after walking the lot and finding great deal on a pre-owned mini van, Bill came out and greeted us with a friendly smile. Answering all of our question about the van, we took a drive. He took us through all of the buying options. Bills straight foward no game apporch made my boyfriend and I choice so easy. After thinking about it and visiting one other dealer, we came back to Papa Dodge and where we met Angel. He made the loan and paperwork process stress free and fast. Both guys knowledge and professionalism about the process and vehicle made us feel we were making the right choice. I would tell all my family and friends to go see Bill and Angel at Papa Doage in New Britain! The best team and car dealer in CT!!! We will never shop anywhere eles again.Thank you both again Brandi Hirsch & Michael CichowiczAND ALL THE KIDS WE LOVE OUR NEW VAN !!!!!

jeffmsp76

11 de sep. de 2010

My wife and I had been searching for our next vehicle (2005 Dodge Magnum RT) for some time, and knew exactly what we wanted before contacting Papa's. We had never heard of them before, being from MA, and weren't really sure we wanted to take the trip to an out of State dealer. After getting the run around from several dealers we decided to take the leap and contact them after seeing the exact car we were looking for advertised on their website (an '05 with only 9k miles!!). Half expecting to hear that it was sold, we made the call. My wife spoke with Noel, who let us know he would be waiting for us to arrive. When we got there, I was pleasantly surprised. If you're a car enthusiast, you will REALLY enjoy the atmosphere here. Several classic and modern day muscle cars to oogle over, but I digress. Noel took us on two separate test drives, and allowed us plenty of time to discuss our potential purchase in private, with zero pressure. He offered us a fair amount for our trade in, and after all was said and done, we were satisfied with the trade allowance AND the final purchase price of the vehicle. Next we were introduced to Angel in finance. Happy with the price of the vehicle, my wife and I were now both ready for the BS to begin, as "IT" seemed to not have started as of yet. Not the case. Although we were prepared to arrange financing at a low rate through out credit union, Angel found us an even lower rate with the same terms. He went over warranty options in a very honest, straightforward manner and was very patient with us. At the conclusion of the sale, he handed us all of our paperwork which was very well organized, neatly written, and easily understandable. We left the dealership that day in our new (to us) RT!!I would send friends, family, and any performance car enthusiast to Papas to purchase a new or used vehicle without a second thought. The entire process was very enjoyable and I WILL return there to purchase my next vehicle. They have my business, even though I am 2 hours away and out of State. I have never been able to say that about another dealer.

REBEL RITA

9 de sep. de 2010

the service department at papas dodge is the very very best in Connecticut..They are very respectful of the customers and their needs...They have and always have put me and my husband first... clean and roomy waiting rooms. The price is always right...

bjpetit

25 de ago. de 2010

The SALES Associate William Reudgen was very helpfull with the purchase of my new jeepPatriot. Im always treated very nice by everyone at Papa's Dodge Your Showroom is very neat and clean and i will bring my new truck for service when it is time .Thanks Brian Petit

RD Gray

25 de ago. de 2010

The first thing that anyone notices when arriving at Papas Dodge is the decor and size of the show room. The merging of a modern facility with consent reminders of their past bring out memories of ones youth when American big blocks ruled the road ways. The large airy showroom proudly displayed each model with enough room to compare and comfortably evaluate your purchase.My sales person, William Reudgen could not have been friendlier and more knowledgeable. I entered the dealership having already researched Papas stock of Challengers; I was quickly taken to several that I showed interested in. Bill NEVER once tried to pursued me into a purchase, model or price range that I was not interested in.Mark Greenblatt worked fairly and quickly with my trade and allowed me to drive the car several miles to show my wife. Papas treated me and my purchase with respect and fairness and I would recommend Papas to anyone interested in a Chrysler product.

alexwsocquet

13 de ago. de 2010

When I arrived at PaPa's Chrysler Dodge Jeep Dealership I had a rough idea of the vehicle I wanted. Matt met me and arranged for Garry to let me road test two vehicles. I felt very comfortable and did not feel that I was under any pressure. In fact, I got the notion that they were really interested in me personally and the car purchase was secondary. After long discussions on my options for financing we settled on an arrangement that had the minimum impact on my income, which really satisfied me since I'am retired. Needless to say the vehicle I finally purchased was not the first or second but a third that I road tested. I am very happy with the price I paid and do not wish that I could have bought it for less money. I think the process was a win win situation for the dealer and me the buyer. Angel, Matt, and Garry also made the final phase of my purchase which involved the selection of three items. Again no pressure, They just gave me the information an allowed me to make the decisions. When I picked up the car it was perfectly prepared and I could not find any problems. This was very important to me. Overall This was a very enjoyabe experience.

jessicam.long

22 de jul. de 2010

By far, it was the best experience I have had at a car dealership. Noel was extremely friendly and helpful. He laid out the facts about the car, good and bad. He was straight forward with the price and didn't play games. Not only did he take my mother and I out on two separate test drives, he also gave me a crash course lesson on driving a standard in the parking lot and offered his help in the future. I really enjoyed the experience and I would recommend Papa's and Noel for anyone looking to purchase a car.

franciscojcuevas

17 de jul. de 2010

I was taken care of all my needs over a period of 5 days. and i finally was able to buy the car we want it.My wife was very explicit about the car she want it, on one instance william drove a car to our house so my wife could see it, i thought that this gesture was above and beyond his duties.

JPSJoy

7 de jul. de 2010

This was the easiest purchase of a vehicle we had ever made. We found the truck we wanted on the internet and noted that it was at Papas Dodge. We took a ride to see it and it was everything the ad stated and more. Our salesperson, Noel Harkin, was wonderful. He and all the staff knew their product well, answered all our questions and had everything in place for easy financing. Noel went over and above making sure that all our needs were met. We are extremely happy with our purchase and would highly recommend this dealership. We will definitely revisit them in purchasing our next vehicle.

kevinthemick

30 de jun. de 2010

I went into Papas looking for a 1-2 yer old off lease wrangler. I was promptly greeted by their staff. After looking at the selection of pre-owned jeeps, it was mentioned that I could get a brand new jeep foor almost the same monthly payment due to current promos going on. I am happy to say that I am now the proud owner of a brand new Jeep Wrangler. Thanks Papas, and thanks to the salesman who helped me out. Bill Reudgen. I most likely wouldnt have bought the jeep if it wasnt for him. Thanks again. Kevin McC.

frajamic

18 de jun. de 2010

The most pleasant, hassle free car buying experience I have ever had. Evan (sales person) was very knowledgable about the vehicles he was selling and was one of the most friendly people I have ever met. All staff were eager to please, which made the process enjoyable.

kzwalt

24 de may. de 2010

We have purchased numerous vehicles at Papa's Dodge. We are extremely satisfied with the sales and service teams. It is always a pleasure doing business at Papa's We recommend this dealership for anyone interested in being treated with respect and is looking for a fun place to visit.

seagle

23 de may. de 2010

Why...because this is the third time I have bought from Papa's. Service has been great on my older Jeep. So I bought the new 2010 Wrangler 4 door at Papa's, too. I had two other jeeps from other dealers. They alway forget you when you come back to buy a new jeep. Papa's does not.

GC

21 de may. de 2010

Papa's Dodge was recommended by a friend for a great deal that they received about four years ago.My son remembered and told me to give Papa's a try.So to my surprise I did and got a great deal.My sales associate was great.He was friendly and informative about the car I was interested in.After some negotiating we came up with a super deal.Papa's has a great inventory to choose from.They also have a new building thats unique inside.They have a diner inside and a barber shop plus antique autos.Give them a try you will not be disappointed.I have not had any service yet so i can't rate it yet.

RobertHFinger

20 de may. de 2010

It was a pleasure dealing with Bill and the entire team at Papa's. They took care of all the needs and concerns I had. I purchased a Ram Truck and am extremely happy with all the help I was provided. I strongly reccommend that anyone looking to purchase deal with Bill and the Papa's Dodge Team. Thanks.

cpryzby

18 de may. de 2010

As a general statement, this purchase was a pleasant experience. I had a price expectation, and the dealer's offer met it, so very little negotiation was needed. Everyone is friendly and responsive. They've provided great support after delivery.I have only one possibly negative comment. This purchase was a factory order. Once my vehicle was built and in transit, it was expected "tomorrow" for five days. I'd rather have heard from the beginning that it normally takes from 4 to 7 days to make delivery. The truck arrived well within those timelines, and I'd have been a lot less anxious if the expectation had been set a little lower initially.

Bradley Chase

18 de may. de 2010

I went to several dealers and the best service I receive was at Papa dodge. The management and service was Excellent. Bill the sales Rep. make everything very easy and did a great job.I hope to return in 2 years and buy another Jeep. Thanks Brad Chase

fly fish

17 de may. de 2010

Well first of all my buying experience was less of a pain than this survey. I'm a no nonsense guy that wants to cut to the chase and get the deal done. I was getting jerked around at a dealership closer to my home and decided to try someone else. I came into this dealership prepared; the experienced sales associate, Bill Reudgen recognized this and worked to help me get the deal done. We put together the deal, and I signed the paperwork within seven hours after first stepping on the property.

sharris333

17 de may. de 2010

what a great service department...at other dealerships in the past either on the phone or in person i am usually left with one question..."are you there?...are you there??...are you there???" At Papa's the answer is always "YES"...they are always there for me...it doesnt matter if it is a simple oil change or the way they handle my snow tire needs in the winter...they truely know how to make a customer happy..and always on time...not just helpful, but always a pleasure to deal with...Thanks guys keep up the good work...as an old friend used to say..."Walt would be proud!!!"

gulliver

10 de ene. de 2010

I recently purchased a Dodge Challenger and was extremely pleased with the professionalism of the staff at Papa's Dodge. Everything went very smoothly, as promised, and I couldn't be more pleased with the whole transaction. Evan was very knowledgeable of the the Dodge RT. From initial contact to delivery, the process was flawless. The showroom is impressive with the complete selection of cars. I was very pleased that the Dodge Challenger was brought into the showroom so I could inspect it before I purchased it. (Remember - we had just received 20 inches of snow the week before!) I enjoyed the classic cars in the showroom, also. I would highly recommend Papa's Dodge to anyone in the market for a new vehicle.

RayDaniele

13 de nov. de 2009

Of the many dealerships I have searched. Papas Dodge (Noel Harken) was the only one to take the time to answer all of my e-mails promptly and accurately. Sometimes there isnt enough time in the day to make a trip to a dealer just to have a question or two answered.Noel Harkin had taken the time to get back to me on all my questions and concerns. Service was great , as well as taking the time to work within my budget.