Michael

30 de sep. de 2016

Great experience. Cathy was informative and went out of her way to help.

Tom Ferrara

27 de sep. de 2016

Worst buying experience ever encountered. Traveled over 80 miles to see a specific vehicle for sale, a used 2016 BMWd XI, with only 8,000 miles. The "salesman", Paul Sherman, was entirely out of his element, insisting most of his customers buy sight unseen over the internet as all the german cars drive the same and then making promises never delivered. We arrived by appointment to preview the car and test drive. Car had not even be washed and was filthy form having been on the back lot. Not a good start. After finding scratches in multiple areas, we were promised car would be entirely detailed upon pickup. We should have walked away then. However, we mistakenly decided to trust the assurances of the salesman, relying on the overall appearance of the dealership facilities. We drove back to pick up a car that was only washed and nothing done to correct the problems we brought up. Horrible experience. Would never repeat at any Paul Miller dealership. Buyer beware. All that glitters is not gold...

Jim DeLuccia

25 de sep. de 2016

Jack Khoury is a gentlemen, competent and professional sale rep, I only was disappointed that I did $450 of service to my trade in that day and NO credit could have been applied. If I did not do the service and came to but the next day I would have saved $450 in cash! That's sad the left hand cannot help the RIGHT..

Bill spina

16 de sep. de 2016

Jimmy answered all my concerns in a pleasant and timely manner.He is the main reason I purchased my car there.Bill Spina

KESHI RENJEN

1 de sep. de 2016

Jimmy Jones has been OUTSTANDING with his Costomer Service, making our experience in leasing our new 2017 BMW X3 at Paul Miller a real delight..

Urszula W.

31 de ago. de 2016

The car is a BMW, that sells itself. It is however the great staff, ranging from the great salesperson Peter, to the finance managers, the techs that quickly PDI'd the car, and the prep department that made sure the car was clean inside and out. Thanks again, love the car. Will be back for an X5.

Marcela

19 de ago. de 2016

I went to upgrade the car and the transition was great and fast!

Janet Passamonte

9 de ago. de 2016

Excellent online service with Samantha. Sales Associate Cathy Kundert was also excellent in providing patience in selecting vehicle of choice and her experience for 10 yrs proved worth the visit and purchasing an X3 SAV.

Jane L.

31 de jul. de 2016

I have been recommending this place to all my friends. I am actually going to be bringing another friend of mine with me when my plate arrives. My BMW purchase experience has been less painful but informing and fun! The staff here are great! My sales rep was Jeff and he is awesome! Ask for Jeff and you won't regret your experience! :)

Azrafi Begum

27 de jul. de 2016

General Sales Manager Ryan Brock is an excellent person to work with. Him and Alex Morillo took care of my buying process smoothly. Nothing more I can expected.They are very professional. Ryan has very good interpersonal business skills.

Dr George

23 de jul. de 2016

Alan Munoz was exrtremely help[ful and curteous- a ckalass act ! Provided all the help he couild.

Bob, new BMW Fan

3 de jun. de 2016

I was not happy with a competitor of yours in Ramsey so I came to Paul Miller. Right away I was greeted by a most friendly and helpful receptionist who put me in touch with your salesman PV. He was very understanding to my needs and provided a most swift and amicable offer to what I wanted. Professional all the way! If I could buy 20 more cars, I would be right back. Cudos to your company and staff!

Ed

18 de may. de 2016

I worked with the General Sales Manager (GSM) and he was absolutely exceptional. He was very helpful and put in touch with one of his sales staff, who was also professional and very knowledgable. I have purchase several used and new vehicles from a couple of Paul Miller dealerships and each experience has been great. Their sales staff and other employees appear to be well trained on the cars they are selling. They conduct themselves very professional and are very helpful.

Jasmine

5 de may. de 2016

I had an awesome experience! Everyone is really attentive and professional! Would definitely go back!

Gee

3 de may. de 2016

Pretentious xxxxxx and uninformed. The salesman Robert RJ Mann knew nothing about the car we were interested in and kept asking inappropriate personal questions?!? When he couldn't make the deal he actually started whining. A grown man - whining. As punishment they are holding on to my deposit. It's been 3 days and still not returned. Go there if you want to know about the salesman's life but learn nothing about the vehicle you are interested in. They should be ashamed.

HeimwehBasler

3 de abr. de 2016

My lease was up and I was looking for a new car. I got the car I wanted at a very competitive price. The Sales process was quick and efficient with no nonsense involved. Just the way it should be.

CantT

1 de abr. de 2016

Horrible sales team - they should be banned from selling BMWs.They advertise on TV and believe they are rock stars. For sure they get a lot of customer traffic but that has led them to become arrogant. Their car prices are always too high and their attitude is "take it or leave it". They are happy to find the next sucker that walks in. Intelligent buyers will be extremely disappointed.Suggest you go to another BMW dealer - or better still, try the Mercedes Benz of Caldwell where you will be treated like you deserve - especially since you are buying a luxury car.

Bill

20 de mar. de 2016

Paul Miller and the entire staff go that extra mile to make you feel like part of the family. Polite helpful and go out of their way to make your experience a pleasure. I strongly suggest if your not part of the family to do so in my eyes the best dealership in the tri-state area.

Jojo

1 de mar. de 2016

100% satisfied customer. My sales person and the whole team was absolutely wonderful. My sales guy worked really hard. Keep up the good work.

Frank

27 de feb. de 2016

Always a pleasurable experience at Paul Miller BMW, from a very knowledgeable, professional, courteous Sales and Service Staff.

Al 4.8is

27 de feb. de 2016

Quick, friendly and very knowledgeable staff especially in the parts department. What else can you expect without even asking.

Mike, the real estate guy!

20 de feb. de 2016

My salesman, Chris Wever, was fantastic. Smart, articulate, knowledgeable of a vehicle that offers so much, a true professional!!! He made the process so smooth, seamless and enjoyable. Your other support people complemented Chris' skills beautifully. It was pouring rain when we arrived to pick up my new car. The car was outside the showroom. By the time I was finished with the paperwork and ready to explore all of the features of the vehicle, with Chris, the car was totally cleaned and sparkling, inside a holding area. It looked beautiful and I was impressed. I would highly recommend Chris and the whole team at Paul Miller to anyone looking for a great buying experience.

AM

12 de feb. de 2016

I was very pleased with my service experience. The service advisor Nick did a great job of explaining the issue, the repair was done properly and my car was ready at the time promised.

BK

4 de feb. de 2016

Everything went as planned. Very good experience overall.

kathetine

2 de feb. de 2016

I enjoy every single time I go to get a service, the staff is very friendly and helpful. I never had to wait at all, there's always someone that takes care of me right away. I would strongly recommend this dealer to anyone that's on the market for a new or used car. The sales person that took care of me was Robert Calderon he was very kind and accommodated all my needs and desires on a car.

KGray

1 de feb. de 2016

Every aspect of how this dealership is run is terrific from my perspective. Professional and polished w/o being stiff and stuffy! I always happy to refer people I know to this dealership/service team.

Martin

31 de ene. de 2016

Sales and service are terrific. I've been a customer for 25 years

JGolding76

30 de ene. de 2016

I've never had a car buying experience like I had at Paul Miller BMW. From the moment I stepped in, I was treated with respect; everything throughout the buying process was transparent and professional. My sales rep was Jimmy Jones and he was by far the best sales rep I have ever worked with. He knew everything and anything about the car I was buying, he was accommodating and did everything possible to make my purchasing experience exceptional. Highly recommend Paul Miller and especially Jimmy Jones!

JJB

25 de ene. de 2016

Everyone was friendly and easy to talk to. Will certainly return to Paul Miller BMW

tomsister

23 de ene. de 2016

While my car was unfortunately a total loss and could not be prepared this time around, I have had previous experience with this shop and my cars have always been repaired in a timely manner with excellent and professional service and high quality work. The staff met with my insurance agent just hours after my accident, allowing for quick resolution of my claim.

mike

21 de ene. de 2016

Before you go to any dealer, go to Paul Miller first. You will not be dissapointed. From the selection of cars to the friendly staff, it definitely sets itself apart from all the other dealers. The financing department works with dozens of banks, making these cars so fast and easy to obtain. I can say that my time was not wasted at all and they had me driving out of there with a new car in good time. I will definitely recommend Paul Miller BMW to friends, family, and i will definitely buy my next vehicle there again. Special thanks to my salesperson, Peter Ventura who was with us every step of the way.

Anthony C.

20 de ene. de 2016

Ease in making my appointment. Pleasant staff, knowledgeable service adviser and prompt return of my vehicle.

Ingrid

20 de ene. de 2016

Ken went out of his way to get my car fixed, I really appreciate his help.

Bob in Rutherford, NJ

12 de ene. de 2016

The Absolute Best Buying experience we have ever had!!!!!!!!!!!!!!!!!!!!

Randy George

30 de dic. de 2015

Paul Miller BMW just keeps getting better. I didn't drop off and ask for a loaner this time since it was only an oil change, and it the work was completed exactly when they said it would be. The staff understands that their customers' time is valuable, and they make sure that it is not wasted. This is my third BMW from Paul Miller and I highly recommend purchasing and servicing at Paul Miller BMW.

Ravi

30 de dic. de 2015

I had a pretty good experience , client advisor Peter Ventura was very helpful.

JOHN CELLA

29 de dic. de 2015

GREAT SERVICE FROM JIMMY JONES. HE IS THE BEST SALESMAN I EVER HAD IN ALL MY YEARS BUYING/LEASING NEW CARS.

Judy & Logan

24 de dic. de 2015

I was with my 4 year old grandson (not planned) for 2 hours while my car was being serviced. I knew it would take that long but I didn't expect to have "company". The staff at Paul Miller BMW (service & sales) made this stay very easy. A special thanks to my advisor, Ken. Car was serviced as promised & it proved to be a learning experience, both for me and my grandson. Thank you very much!

Shari

23 de dic. de 2015

Paul Miller BMW always does a great job with my car. They always go the extra mile to fix things that are coming due in a very short period of time so I do not have to come back to the dealership. I always get a BMW loaner car when my car is going to be in the shop for more than an hour to so that my day is not disrupted. I would not go anywhere else with my BMW

Twin A

19 de dic. de 2015

As always I never have a problem when my car goes in for maintenance. Staff is always friendly and helpful

Yasin

18 de dic. de 2015

My 2014 328i was in the shop for a minor recall. I had mentioned a few other hiccups the car had and the service advisor said they'd check it out. One of the hiccups took over a week to diagnose but the service advisor Nick made it a point to contact me every few days with updates. He was even able to get me an impromptu loaner because of the inconvenience. Turns out they had to contact BMW engineering for the issue and once they correctly diagnosed the problem they ordered the necessary part and resolved the issue. Paul Miller BMW did everything they possibly could to get my car back to me and kept me completely informed throughout the ordeal. Excellent dealership to deal with. Luckily, I was completely covered and didn't have to pay a dime.

jose soto

16 de dic. de 2015

Scott V. was great he took care of all my needs and was very polite and accommodating.

PAS

3 de dic. de 2015

Great customer service, professional, friendly - a pleasure to do business with them.

Nate F

2 de dic. de 2015

Just to comment on how the BMW new car coverage works, my driver floor mat wore out where my foot pivots from the brake to gas and the mat was replaced no questions asked. The service department ordered the new mat and I got a call within a week to pick it up. Mats were swapped out, no charge, no hassle. Thank you guys!

Andy21

2 de dic. de 2015

My first BMW I was very impressed with the way I was treated at the purchase. Just as impressed when I took the car for service,the first time. Fastest deal I ever made when purchasing and incredibly,fast and friendly service. In and out an hour,I barely had time to walk the floor to check out cars.

Michael

1 de dic. de 2015

Super easy transaction. Friendly staff! Delivered my vehicle on time. - everything was perfect. This is my 6th purchase from this dealership and I'll be back for more!!

Mr. Real Estate

25 de nov. de 2015

When I arrived till the job was completed everything was first class.

JT

18 de nov. de 2015

I've stayed with BMW for the performance of the cars and the service. They stand by their cars.

Larry

11 de nov. de 2015

Great staff, sales to service. That's it. When you're in the market for a car, they're the best

JerseyJamm

5 de nov. de 2015

Paul Miller service department followed through with what they said they would do regarding repairs and service to my vehicle and it was for the cost estimate they had given me in the morning.

T. Cohen

3 de nov. de 2015

Great experience ! Love this dealership very helpful , professional , great people .Anyone looking to purchase go to Paul Miller BMW. I love my new 428i coupe . Thank you, Paul Miller BMW ....

CompanyCar Buyer

3 de nov. de 2015

I buy a new company car every two years. The 228xi Convertible that I just picked up is the 3rd car I have bought from Paul Miller BMW. Jerzy is the best salesman. He got me the lowest price among the 3 dealers I priced with. We built the car together and it was delivered when promised. He anticipated my concerns and addressed them all. The delivery was just as smooth and Jerzy explained the car to me and set up my phone and presets. If you want a BMW don't waste your time with other dealers. Paul Miller is the place to buy a BMW.

PaulMillerBMWIsEvil

3 de nov. de 2015

Paul Miller BMW sent me numerous emails and calls asking me to bring my car in to purchase it for the price of $4,390. It is a 2009 Dodge Avenger, that has no mechanical issues and is in cosmetically great condition with 102,000 miles. The price seemed reasonable, though lower than the KBB value, but after their persistent offer I decided to bring the car it. After an hour and a half of filling out paperwork the salesman Chris D. said they valued the car at $508.00, which was the most they could pay me for the vehicle. Obviously, that is absurd and the whole thing is a ridiculous Bait & Switch ploy.

Linda L.

24 de oct. de 2015

Once again Mike Esposito and mechanic Nick repaired my vehicle with the expertise they have always given me in servicing my 2009 X3. Mike promised the vehicle would be repaired while I waited and got me out to make my 12:30 PM appointment as promised. The car needed brakes all around and an extra mechanic was put on the front brakes to get all done by 11:50 AM. This allowed me plenty of time to make my appoinrment! Also one of the service men in the front desk replaced a brake light bulb for me before I left within less than 5 minutes! An unexpected necessity. I will always come to Paul Miller for service through Mr. Esposito and do recommend the dealership to all my friends and neighbors.The attention to detail that I have always received is of the greatest value to me.

Noel

24 de oct. de 2015

Kenny is always a true professional. He is very courteous, knowledgeable and honest. BMW should be really proud to have him.

drryanmaher

21 de oct. de 2015

Customer service is what they are known for and I will agree 100% with that. My wife and I recently finished up a lease agreement with them and from the beginning the entire process was nothing short of outstanding. From the sales team to the service team you are treated like an individual rather than a number. Any issues that come up are handled immediately and with a tremendous amount of professionalism. Toward the end of our lease agreement I was introduced to Mr. Jim Ott and I can now understand why this company is so successful. I thank the entire BMW team for the experience. I would highly recommend them to anyone looking for not only an amazing vehichle but more importantly a team that you can trust.

ArmenNJ

18 de oct. de 2015

Paul Miller BMW service is outstanding. Very knowledgeable and courteous personnel. My visit for routine maintenance was a breeze.

AMCM

17 de oct. de 2015

We've bought four pre-owned BMWs from Paul Miller and the experience is always seamless.

DReal

14 de oct. de 2015

My salesman, Jack Khoury, was terrific! I wasn't rushed. He let me look at whichever cars and trucks I wanted to compare - came in to look at the X5 and left with a 4 series. Samantha in Internet sales was terrific as well! Answered all of my questions over the phone promptly and completely. Both were so friendly when other dealerships were not.

One Happy BMW Customer

9 de oct. de 2015

Have had lots of cars and many service reps over the years. Ken Walters stands head and shoulders above the rest of the pack. His customer service focus and personal attention are outstanding. Greatly appreciated and reflects very well on the professionalism at Paul Miller BMW.

Shimon

8 de oct. de 2015

Paul Miller BMW service is the best BMW service I ever had to deal with. Thank you and keep it up.

sashapits

7 de oct. de 2015

Your quick response to my needs , continued updates on the progress toward cpmpletion and the ultimate results never disappoint. Your attention to detail aand the condition upon which my vehicle was returned to me left me extremely satisfied. I look foward to sharing my experience with others . Thank you!

Lou 13 JETS Fan

29 de sep. de 2015

Beautiful facility, work done promptly and correctly. Easy service appointment.

Fiona

27 de sep. de 2015

Excellent service, they let me know what was happening through the whole process and gave me back my car as good as new. Definitley recommend them

John

23 de sep. de 2015

Had My 535 in for turbo problems and some other other annoying issues. Nick Wiess in service kept me up to date in real time as to what was going on and Nick the technician did a great job fixing my car right the first time....! Great Job Guys...!

Katherine

18 de sep. de 2015

I LOVE this dealer i would recommended to any on the market for a new or used car. The staff is very friendly. The sales associate who helped thru the process made it so easy for and helped find what I wanted. I also recommend him his name is Robert c. The service on my car was done within the same day even thought i didn't have an appointment. : )

M. P.

18 de sep. de 2015

I have been coming to Paul Miller BMW for over 10 years. And with every experience, whether it be buying a car or having my cars serviced, each and every time the quality of their customer service is second to none. They work with you every way they can. And they are always polite and courteous. And with their service department, they will always explain what they are doing and what it means to the car, and work with you to get what needs done. Their location and facilities are great. I would recommend Paul Miller BMW to everyone that is thinking of getting a BMW.

CbAgz

16 de sep. de 2015

I would highly recommend this BMW dealership. I had a great buying experience with my salesman Daut. Also have an excellent experience with service rep Mike Esposito and technician Steve Budu. They are very friendly, honest, and over accomadating service!

David

15 de sep. de 2015

What is always great is the superb service that Paul Miller BMW provides. In particular Kenny Walters, who has been helping us for many years and models, is outstanding.

John G.

5 de sep. de 2015

This is my second BMW from Paul Miller. I've always have them service the car, They do a great job, Always let me know what needs to be done, And Why. They are always accommodating, If I say I need the car back at a certain time, They always make sure it's done when I need it. Great Staff, Clean Modern facility and they have good Bagels and coffee! Let's face it, getting a car serviced is no one's idea of a fun day. But, At Paul Miller, if you don't want to wait around, They'll drive you home. Plus, When they're done, you know your car was service correctly and up to BMW standards. If you're going to buy a BMW, have it serviced by people who know the car best. It's worth it in the long run.

Dan K

4 de sep. de 2015

My client advisor Nick Weiss, is awesome. Very knowledgeable and informative. Pleasant & friendly staff they always take care of their customers. This is the only place to buy or service your BMW !!

Dr Joe

2 de sep. de 2015

The best dealership ever everybody there takes such good care of us I would not go anywhere else for all of our car needs they are the best there is case closed

Melody

1 de sep. de 2015

Paul Miller BMW is amazing! I would recommend it to all my friends!

Sajjad iqbal

30 de ago. de 2015

This is, hands down, the best car buying experience I ever had. From the very first contact when I emailed them for a lease quote to the time I drove off the lot with my new BMW it was a most professional, yet friendly transaction. They quoted me a great price from the very beginning honoring my request not to haggle. No other dealer I contacted did that. Great prices, first rate facility, smooth transaction and the most courteous staff. What more can one ask?

Christopher Campbell

28 de ago. de 2015

It's nice to feel appreciated as a customer, and the Paul Miller staff always makes me feel that way. My car is usually repaired ahead of schedule, and given back to me freshly washed and vacuumed. They genuinely care, and do their best to ensure both sales and service customers needs and wants are met. I have bought 2 BMWs from PM BMW, and recommend anyone reading this to go there for their next BMW.

TheProfessor

20 de ago. de 2015

To put in simply, I had a very good experience with this dealership. 1. 2012 BMW X5 overheated 8 miles from Paul Miller (7 AM) 2. Tow came in 40 min, driven to Paul Miller (8 AM) 3. Was provided a loaner on the spot - no questions asked (9 AM) 4. At work by 9:30 AM 5. Received a call at 2 PM saying my SUV was fixed with a new Water Pump 6. Picked up car at 6 PM, all in same day Excellent Service all the way around!

KL

15 de ago. de 2015

First time had to bring car in for service...great experience.

Anthony Lloyd

14 de ago. de 2015

The entire staff was responsive, courteous and knowledgeable. Great team!

Dave B

13 de ago. de 2015

Been buying cars for many years and have always hated the experience. Tony Herrera surprised me. He was a welcome change from the usual, dreadful process. He was straightforward, transparent and professional throughout the entire transaction. I actually feel good for a change about the whole purchase experience. Highly recommend him.

Peter R.

12 de ago. de 2015

Paul Miller is the best dealer for servicing your BMW. They do a great job, and they always get the job done rignt. I would reccomend this dealer to anyone who needs service. Excellent service....

DL

10 de ago. de 2015

Nick was extremely helpful in servicing my X6 as well as providing a loaner vehicle while your staff solved the problem. Nick kept me informed daily and did not release the vehicle until he was 100% sure the problem was corrected.Nick was very clear in describing everything that was done during the repair. All of the members of Paul Miller BMW were responsive to my needs .....It is the most exciting vehicle I have driven , and I look foward to many years of a wonderful , professional relationship. Tom , The sales rep. was extremely helpful , I did not feel pushed of pressured , he seemed to know what I was looking for and , upon seeing the vehicle I knew it was the vehicle I was looking for. Tom was very personal and thorough during and after the purchase. Thank you and your staff for their expertise , and professionalism.

TRDML

9 de ago. de 2015

Great dealership and customer service. The dealership is definitely worth a visit. 5 stars experience!

YD

7 de ago. de 2015

I had a coin under my passenger seat which they removed free of charge during my regular maintenance request. they cleaned and vacuumed the inside of the car without asking. the car was serviced rather quickly and I was impressed with the quality of service here.

DLM

26 de jul. de 2015

Paul Miller never disappoints in providing excellent service. Thanks again!!

Twina

23 de jul. de 2015

Everything always goes very smooth when I come to this dealer ship..... Everybody is very friendly and helpful

devlsfn

17 de jul. de 2015

you can't find a better service department then the one here at paul miller. quick, friendly, right to the point.... they get you in and they get you out in a timely manner. can't be better.

Chris E

8 de jul. de 2015

They treat you more like family and not just another customer. They make you feel like you business is truly valued. I have never received better treatment at any other dealer.

MIke

8 de jul. de 2015

Rich was super, service time better than expected, quality service

Nathen Udani

18 de jun. de 2015

Great experience. Nick Weiss is the best service rep in the dealer. He's always taken care of me. Than you!

Ken Walter's fan

17 de jun. de 2015

Ken Walter's is always wonderful. He is a pleasure to work with.

John34256

6 de jun. de 2015

Working with my assigned Salesperson, I had cited interest in a 3 series. Looking to cross shop against other brands in that same competitive space I wanted to take the 3 series for a test drive to get a feel for the car and driving dynamics since BMWs are always the benchmark for handling and road feel. Once I made it clear to him that I was not looking to make a deal today since I had not done my due diligence with other cars on my list he shut down and started giving me the run around. We took a "test drive" around the parking lot citing that they were running short on dealer plates which was a lie because there was only one other person in the showroom at the time. He continued to insist that once I decide that I want a BMW then we can go for a real test drive which is backwards logic considering I'm not going to settle on a car until I can compare how they drive. He was was short sighted in not looking to build a relationship and a positive dealership experience but rather a quick sale so I ended up leasing a car from BMW of Morristown where they took the time to make the sale the right way. I'm sure this isn't a reflection on the dealership as a whole otherwise they wouldn't be successful but just my personal encounter.

JayBee

3 de jun. de 2015

Friendly helpful people at Paul Miller--also well organized and efficient. Plus, excellent coffee!

Ernani Pires

1 de jun. de 2015

Great service from beginning to end. Will certainly continue to do business at Paul Miller.

Nate F

27 de may. de 2015

Always pleased with service and personnel. They actually called me to schedule an appointment for routine service when it was due. I received a time and date that was what I needed and enjoyed a bagel and coffee while I waited. Oh, and all recommended maintenance is free under warranty period. My bill... $0

tlogan33

25 de may. de 2015

At the inception of my Lease I encountered Brake issues. My car was taken into service a week after I brought it home. The complaint was "vibration" or "pulsing" while braking. The car was returned to me a few days later with the same issue. From that point, the service department {Scott} made a very poor attempt to get the issue resolved. I would suggest going to another dealer if you want to be treated with attention to detail when it comes to customer service.

Rich B

15 de may. de 2015

I asked them to perform a service I did not need. Instead of just going ahead and charging me, they called and told me and saved me $200. Great service team.

Dave

14 de may. de 2015

Without question, the best used car purchase experience I have had, from the purchase to the honoring of the extending warranty, and then some. Since most of my interaction has been with the service department of the years, I will say this; It has influenced me such that I would absolutely look to purchase another vehicle from this dealership.

NG

6 de may. de 2015

Great sales personnel Tony Herrera! Very nice experience overall

Bob D

3 de may. de 2015

This is my 3rd convertible, all purchased via Tom who by far is the easiest person to work with and is surrounded by a team of professionals. Very accomodating, competitive pricing, and ease of purchasing and servicing throughout the life cycle of the vehicle. We have gotten to the point where business is done on a handshake and over the phone or via email (my preference). He will even help you pick the best color options. It's that level of detail and ease of doing business that keeps me coming back and recommending to others. Just picked up the latest vehicle yesterday and once again very happy.Keep up the great work Tom & team!

Duncan C

3 de may. de 2015

This was such an easy and pleasurable experience. The seating was comfortable, the coffee was hot and one of your choosing, with an free internet. Like being home! Service was complete and quick!

Hugo BMW Guy

1 de may. de 2015

It is my third time buying a car here atPaul Miller BMW and my experience has been great and never had a complaint. I have worked with my Sales Advisor Chris Weber everytime and he is an outstanding employee and really cares about his clients. I will definitely recommend potential buyers to buy their next new car here at Paul Miller BMW. I am very thankful and satisfied.

Pete from Montville

30 de abr. de 2015

Kenny Walters is the best. I would highly recommend him and Paul Miller.

Tom F,

20 de abr. de 2015

Paul Miller BMW service team continues to go out of there way to ensure that my car gets the best care. Their facility is best in class as well. I drive close to one hour out of my way to see these guys. Thank you.

KevMc

18 de abr. de 2015

Our customer service rep Scott Vara does a great job and that is why we are a returning customer

Hansel

30 de mar. de 2015

Great customer service and service center is great. Pretty helpful and communicative.

Scott A

17 de mar. de 2015

This was my first time buying a BMW and I found Paul Miller to be a great place to do so. Right away they made you feel comfortable and welcome and always treated me with respect. They were honest and fair and followed through on their promises. I felt great about our decision to buy from them and look forward to working with them in the future.

LauraC

11 de mar. de 2015

Frankly Paul Miller is the best! Very attentive to details... great customer service.. great facility.. service advisors are all very knowledgable.. nothing is a problem for them.. they'll work it out....great to work with

Dr. Jeff

28 de feb. de 2015

As usual, I drive in to get my car serviced. I'm seen right away and taken care of right away. I'm your average guy but I always feel like I'm someone special when I go to Paul Miller. I love every car I've gotten from Paul Miller's BMW but the way they take care of me and their cars is why I've been a customer for the last 6 years.

leahdave

27 de feb. de 2015

Before walking into the dealership, I called and asked for a saleman, and I was politely transferred to Lev. I told him the demo I was interested in and he understood I wanted to stay around the same price range. However, the demo that I was interested in, was sold and they didn't have anything even remotely close to the bmw I wanted. He called me back and said he would do what he could to put a deal together and he'd call me right back. At that point, I figured the monthly lease payments on a new car were ridiculously more than I wanted to spend, but I kept trust in Lev and I'm glad I did. He offered me an amazing deal and was very professional during the whole interaction. The whole sales process went smoothly and I ended up with the exact car I wanted and the price fit my budget perfectly. Thank you so much Paul Miller BMW staff for making my experience with you so pleasurable.

Christina Begley

20 de feb. de 2015

Alan was very helpful and knowledgable, and very easy to work with

mrbill

13 de feb. de 2015

Setting up appointment for service took 2 a minute call. Brought car in on time and was done meeting with service rep in 5-6 minutes. Then as planned, a driver took me home immediately. Total time from leaving house to drop off car and returning to house was 25 minutes. Called in middle of day. Car fixed and ready for pickup. Issue fixed properly. It just doesnt get any better.

Cmon

10 de feb. de 2015

Every time I take my vehicle for service I am always satisfied. Great service and they are very courteous. Excellent!!!

Michelle Hawkins

9 de feb. de 2015

Awesome service visit!! They had breakfast (individually wrapped variety of bagels) and lots of other goodies if you get there early in morning. Paul was professional and personable.

Thouroughly impressed

30 de ene. de 2015

It is never a hassle getting your car serviced at Paul Miller. From The GM Mike Gruber, Sales associate Rob Calderon and the service writer I have never seen the sales team be so involved in seeing you're service experience straight thru till pulling away!

Lorraine V.

30 de ene. de 2015

Paul Miller as the dealer, Mike Gruber as manager, and BMW as a company went the extra mile to remedy a situation that was causing me great concern. Along with the usual team of customer service people, I thank them all.

CC

27 de ene. de 2015

Ken Walters takes time to listen and resolve all issues. He's a valuable asset to not only Paul Miller but to BMW North America. He loves his job and believes in his product and it shows. I wouldn't go anywhere else!

GatoFeroz25

25 de ene. de 2015

Like my tittle says this was my first visit ever to this dealership and they appreciate me as a customer very good service overall I'm more than happy to recommend Paul Miller BMW for any type of service or even purchasing any used or brand new vehicle. Ppl here r very professional they service good and they have all bounch of different options besides waiting room and snacks LOL. I will continued bringing my X5 M-Sport for service here from now on. Good Job PAUL MILLER TEAM Tumbs Up

RB

23 de ene. de 2015

Out of Loaners even though I had reserved one. Process was slow. It took over 20 minutes just to drop off my car and get a rental. That was too long.

lmf0415

22 de ene. de 2015

Ken walter at Paul miller BMW is the most professional and friendly service advisor I have ever dealt with.I can not say enough good things about ken.servicing my car at Paul Miller BMW always been A+ experience. He is a very important asset to the dealer ship.Thanks for all your help.Mr and Mrs Reyes.

Chris G

18 de ene. de 2015

Excellent speedy, no hassle service! Quickly resolved a small issue I had with oil and then performed complete oil change, free of charge. Awesome!

Extremely Satisfied

18 de ene. de 2015

I just leased my second car from Mike Gruber and Rob Calderone. Once again it was a seamless experience. When I leased my first BMW from Rob, I was leaving Mercedes and was very skeptical. I was already spoiled and hard to please. They treated me like I was a king. They made easy! Besides how tremendous the staff was, I can't begin to say how I enjoy my BMW, Never even looked back!

Happy Driver SS

16 de ene. de 2015

I have been a customer of Paul Miller BMW for over ten years and cannot think of a better dealership to do business with. I just had my 5-series serviced and was very happy with the whole process. Ken Walters has been my main service rep for many years, and I have nothing but good things to say about him. And of course, there is Jimmy Jones, who was my salesperson when I acquired my 2014 5-series at the end of 2013. Both Ken and Jimmy are a credit to Paul Miller, and we have become good friends.

Jeff

13 de ene. de 2015

When my car is serviced it is repaired correct the first time. I have never had to return it. The repair gets Fixed the first time. Paul Miller has the best techs and support staff. I would never deal with another Dealership.

JC

13 de ene. de 2015

Repairs were completed when promised. Ken Walter, service advisor, very helpful and knowledgeable. Ken called me to discuss estimate and services required. Loaner car process was simple.

Mali Seji

8 de ene. de 2015

Best experience I have ever had with any dealership. Daut Dauti made this experience so easy for me. He ended up getting me in a car that was fully loaded at a way cheaper payment then I expected. I was in and out of the dealership in one hour. Jimmy C in the finance department have to thank him as well. If you want a good experience just ask for those to you will be in perfect hands. Thank you

JT

28 de dic. de 2014

It's all about customer service. Told them what car I want and how much I want to pay and BOOM it was done.

Farid Ghuneim

25 de dic. de 2014

My first BMW was purchaced at Paul Miller BMW in 2012. I was completely satisfied with the dealership and its staff that when it was time to get another vehicle (12/22/2014) there was no other dealership and Dauti that I wanted to deal with. Keep in mind that I could walk from home to the local BMW dealership. I also recommend that if anyone purchaced their BMW elsewhere, visit Paul Miller BMW for service and experience the FIRST CLASS,FIVE STAR atmosphere and become part of the Paul Miller family. Thanks again, Daut. Cesar and Matt, sincerly, Farid

Freddy B

24 de dic. de 2014

Always satisfied when I take my car to Paul Miller's. Customer service is great, and quality of work excellent. I recommended all the time to friends and family.

Don M.

13 de dic. de 2014

Great experience overall. Rich Rulli was exceptional.

Pete

11 de dic. de 2014

I have been leasing/purchasing cars from Paul Miller for about 20 years now and Wayne BMW before that and couldn't be more satisfied with the overall experience from top to bottom. Whether dealing with Ryan the GM or the guys at the service entrance everyone is knowledgable, diligent and professional. I cannot say enough about my salesman Jerzy who has always been there for me especially in our most recent transaction where my wife changed her mind on the car she wanted 2 weeks after ours went into production! Thanks again Jerzy!

PawelN

7 de dic. de 2014

My car had front suspension problem very noticeable at speeds of over 40 miles and hour. After two days dealer calls me and my car is ready, I pay the dealers exuberant price for service and drive out. As soon as I hit the speed of 40 miles an hour, the problem is still there. I go back to the mechanic and ask, they tell me they have replaced my ball joints, which I had just replaced my self and that didn't alleviate the problem. I asked why, they said because they looked bad, so they have obviously not tested the work or wonted to hide their mistake, they said my option was to leave the car and they will look further, of course for another few hundred dollars. Not only that my car now had a dent in the hood which they didn't want to take responsibility for. I went home and started looking under the car again, it didn't take me long to realize that BMW has two ball joints on the lower control arm, its impossible that their mechanic could miss that the control arm was totally loose. I bought whole control arms assemblies and replaced them for 1/5 the price I would have payed to these guys. But I got duped already.

Bart A.

2 de dic. de 2014

What a great experience. This BMW dealership has a fantastic attitude toward their customers from the minute you pull in for service. Everyone and I mean everyone treats the customer with respect and is very courtious. But what I find to be most outstanding about this dealership is honesty. You get the straight scoop on your vehicle and as a customer that is the most important value a car dealership can evoke.

Abdel Elakkari

2 de dic. de 2014

Great service!!! I always have my car serviced at this location and always left the dealer happily.

Norm Davidson

1 de dic. de 2014

This was my initial service appointment for my new 328. I found the folks at paul Miller did a great job in servicing my vehicle and were both courteous and professional. This was a good experience and I would highly recommend this dealership to all

Luis R. Del Toro

22 de nov. de 2014

This is definitely a great dealership. I didn't buy my vehicle there but I still get treatment as though I did. The employees are very professional and no there stuff. I would definitely recommend any and all to buy and or bring there BMW to Paul Miler BMW no questions asked!!

NYC city Man

18 de nov. de 2014

Always a good service, and professionalism, courtesy. The facilities are great, clean, and the car is always washed and vaccum everything

VG

18 de nov. de 2014

Great service done by friendly professionals! Thank you.

Elaine Obenhuber

16 de nov. de 2014

Rich Rulli was the start of my great experience. Everyone else I met couldn't have been nicer. it was totally A1. Elaine Obenhuber

Rich dimo

13 de nov. de 2014

Ryan the GM and Jack Khoury helped make the buying purchase seamless and super easy. If you're looking for a great deal, give them a shot! You won't be disappointed.

Lana

10 de nov. de 2014

Thanks Rich for your professionalism and quality of service. No muss, no fuss, just quality service..and an outstanding waiting room with a super fantastic coffee machine!!! Couldn't ask for a better experience..and will be coming back for more!!!!!!!!!!! Thanks Jimmy Jones for your excellent knowledge in helping to pick out the vehicle of my dreams!!!!!!!!!!!

Ithappened

4 de nov. de 2014

I came there to purchase a CPO 535i xdrive and boy what an experience with Jerzy Kutyla. This guy not only told me that they did not do appraises there but then came back and tried to low ball me on a trade in. Or should I say his mgrs. sitting in the office near his desk there. I was told that I could not get the car bc of my credit and that I would need someone to co sign for me with a credit score of 800 or better. Sorry Jerzy you were wrong my helpful sales man and mgrs. there. I actuall went to another dealer and purchased the car with less miles by far then the one you were trying to sell me and also got way more then you offered for my trade in. I even got a good interest through BMW might I ask the same folks you stated I COULD GET IT FROM. smh while saying Thank you to the young lady up front for helping us otherwise. Nuff said .

ROGER

22 de oct. de 2014

Shopping for a new vehicle, I visited different dealers in the area. In my first visit to the dealer I met Levinston Hylton at the sales dpt. I was satisfied with his professional assistance, that I decided whenever I buy my new car I will do it with Levinston. So I did. Over a year later I came back looking for him. As I expected I did receive and OUTSTANDING SERVICE from Levinston Hylton. The dealer itself, excellent. But, staff makes the difference.

patgam

21 de oct. de 2014

great service, timely service, and professionals who are friendly and helpful

Dave M

17 de oct. de 2014

My Service rep and all the people generally all go out of their way to do right by you. They know you spent a lot of money on the BMW & they want to make you happy. If something isn't right, they get it sorted and do the right thing. I like the place and I'm comfortable there... and Walter my service guy is Aces. Ask for him. Dave M

KMeyerson

14 de oct. de 2014

Although I hate to have to take my car in for service, it is an inevitable fact of life that cars need regular service and repair. Paul Miller BMW makes this odious task as simple and as comfortable as possible. From the moment you enter their facility, everyone works to not only make you feel special, but to make your time with them seamless. I feel they go the extra mile to make you actually WANT to come back--even if it is just for a minor service!

Jim K

7 de oct. de 2014

I have been a customer of Paul Miller BMW for 20 years now and, although from time to time I consider buying a different type of car than a BMW just for variety, I always go back and get another BMW from Paul Miller because the thought of going to a different dealership for service is very unappealing. I have had such great experiences from these folks consistently for the last two decades. They are friendly, helpful, and bend over backward to help when many other dealers (from past experience) make dealing with car purchases and service one of the most unpleasant experiences. I highly recommend these guys!

Priti Shetty

5 de oct. de 2014

Stanley from service was very professional and extremely helpful. He got me a loaner car at a very short notice. He updated me with the status on regular basis giving me the estimate of work needed. I was extremely pleased with the service I was provided.

Bill L

30 de sep. de 2014

Dropped off the car & picked it up later that day completely satisfied.

Christina

29 de sep. de 2014

The staff at Paul Miller is always so helpful and pleasant to work with. They are always so willing to accommodate their customers, and truly work to have a personal relationship with each customer.

Jacek Poland

27 de sep. de 2014

I would first like to thank Pawel Czyz for the super service I had received, in regards to my car. After receiving awful services from other BMW mechanics in NY, I have finally found someone who understands and cares about their clients. I was referred by my very good friend to come to your dealership, who suggested me to work with Pawel. I was pleased to find out that he comes from a Polish background, and speaks fluent Polish, which was a big help, considering I speak Polish as well. The BMW service in general was very helpful, and I happy to say that Pawel is an outstanding and patient service advisor; whom I will come back to in the near future with any of my car problems. I have already begun to recommend him to my friends and will continue to recommend him and the BMW Miller dealership to others.

Bette E

27 de sep. de 2014

I LOVE Paul Miller's BMW sales and service staff. They have a truly professional team who go out of their way to take good care of you and your vehicle! Switched to Paul Miller BMW several years back because of their knowledge, quality of service and staff! TRULY THE BEST!

Sandy

12 de sep. de 2014

Professional and friendly describe the service department. Thank you Hunter for offering to sync my phone to the loaner. Just a simple thing that made my day a little easier.

benco111

9 de sep. de 2014

We spent a long time researching the 3 series and Jack was instrumental in helping us choose the right car for us. We put together our wish list and he really tried hard to locate a 2014 model for us. He really did try - not the typical salespersons approach (take what I have on my lot, or I'll order it for you). Once we decided to order the car, Jack communicated with us regularly updating us with any special promotions BMW was offering and answering our numerous questions. He put together at least 6 different cost options - various purchase vs buy and his advice was excellent. I'm old enough to have purchased a lot of cars, but young enough to appreciate smart and excellent service. That's what Jack gave us. I can't imagine ever buying another car without his help.

Wilgur

8 de sep. de 2014

First time dealing with Paul Miller. Vehicle was due 1200 mile service after running in. Making the appointment was painless, as was checking the vehicle in on the day. Waited for vehicle, as they said it would take around 90 minutes - and almost to the minute it was ready. Waiting area was clean and organized, coffee machine was incredible - worth the wait! Overall a great experience.

KaitB

7 de sep. de 2014

The staff at Paul Miller is always so helpful and knowledgeable. They are always willing to help in accommodating their customers, and always provide a very trustworthy atmosphere. The service team is great, and everybody is always so friendly.

Tracy Ferrara

4 de sep. de 2014

The minute you pull into the service bay until the time you pull out, the experience of being at Paul Miller BMW is exceptional. Every single person I had the pleasure to meet was courteous, professional and knowledgable. I look forward to getting my car serviced!! Thank you!!!

steph

28 de ago. de 2014

service was effective. the repair required more than 1 day service so they called to let me know it would take longer and provided me with a loaner car so I wouldn't be inconvenienced- great job guys!! so friendly

Summer Beca

26 de ago. de 2014

The minute you pull into the service bay until the time you pull out, the experience of being at Paul Miller BMW is exceptional. Every single person I had the pleasure to meet was courteous, professional and knowledgable. I look forward to getting my car serviced!! Thank you!!!

lavfly

23 de ago. de 2014

Brought my car in for scheduled maintenance. Even though I was over half hour early, they quickly slid me in, and did all the required work, efficiently and with great customer service, including the car wash. SInce I was there over 2 hours, it would be nice for an expanded customer service area, better magazines, more snacks, a place to work with your tablet, updated seating. Perhaps like Prestige on Rt. 17.

VGC

21 de ago. de 2014

I had 15,000 miles service. Great people, nice facilities, done on time.

Ritchie Cucolo

17 de ago. de 2014

Service was great and the time frame of my appt was good. They washed my car and did a great job

Glen

15 de ago. de 2014

My first experience with run flat tires was a positive one. After discovering that my tire pressure was zero, I called my service adviser Kenny who told me to drive the car to the service department. Two cups of coffee later, I was back on the road. Now that is superior customer service! These guys are the best at what they do.

Todd Bailey

13 de ago. de 2014

I have been to this dealer twice for Tire repair/replacement and Mike in the service dept was a true professional. I am very happy with my experience.

ATP

31 de jul. de 2014

very good experience from dropping off my vehicle to the follow-up phone call from our service representative, to picking up my vehicle - all done extremely well.

Cornelus B.

26 de jul. de 2014

After 13 years and 3 cars, I couldn't be more happy with my experience at Paul Miller BMW. Everyone there is professional, expedient and helpful. Rich Rulli has been my service adviser since the beginning and has taken care of my needs well beyond my expectations.

mcioletti

24 de jul. de 2014

I can not say enough good things about Paul Miller BMW. I purchased my first BMW recently, and I couldn't have had a better experience! From test drive to delivery, it was a "first class" experience! The vehicle I purchased had to be ordered, and the time frame that I was given was right on. All the while I was kept updated on the vehicle's status. Thank you to everyone at Paul Miller BMW!

bambolini

17 de jul. de 2014

My salesperson Robert Calderon was amazing and awesome to deal with! Cesar Sanchez was a true professional business man and awesome too! I will never ever go back to open road again! Open road in Newton, Morristown are not good and stay far far away from the open road Edison they are liars and sold me a car with a rodent's nest under the seat and bad car fax! This will be my 4th BMW and i will never go anywhere else besides Paul Miller. There prices were the best too! Stay away from the Mercedes dealer in morristown too, they were so rude on the phone too! Thank you Rob and Cesar for making this a great experience.

Furqan Saeed Mirza

15 de jul. de 2014

I had Mercedes Benz E350. I never thought I would ever get into something else but benz. I got into an accident which caused total lost of my benz. I wanted to go back with benz but I happened to stop by at Paul miller BMW to check out 5 series, I must say, if it wasn't cuz of their customer service and appreciation I might would have been still with benz. Chris (sale person) was great, made me feel very comfortable and made a such a smooth transition. I already have and will always recommend Paul miller BMW. Ask for Chris and tell him Furqan recommended you.

HBM

9 de jul. de 2014

Talk about amazing service and great pricing ....... I called the dealership after checking around for what a fair price would be for the car I wanted to buy. We agreed on a price in 5 minutes. Of course the salesman had to do the obligatory "I need to check with the manager because the price I was asking was too low". In the end, we settled on a great price. I went to the bank and picked up the check, swong by the dealership, and an hour later I was in my new car driving out of the lot. From first discussion to my driving my new used car it took all of about 2 1/2 hours. Not bad ....

didi908

2 de jul. de 2014

Week after buy a used car i had to came back to them, and they charge me for a repair that they dont fix, and Now i have been calling and nobody can talk or call back.

moodysmood3

29 de jun. de 2014

After 14 years of buying/servicing my BMW vehicles here still can't say enough about this dealership. The service is truly topnotch. Ken Walters, my one and only Service Advisor all these years, is just outstanding. He epitomizes what quality customer service is all about. With Ken in the lead the can do spirit and what can we do to help attitude in service is great. We can buy these cars at any BMW store. It's the people and quality service that keep me coming back to Paul Miller BMW.

Cindy

27 de jun. de 2014

I was concerned arriving late for my service appointment that I would be told I needed to reschedule as it was close to lunch time. I'm happy to say it wasn't a problem, no one even mentioned I was late. The service was fast and efficient with a TV, Free Wifi and beverages available in the waiting room.

STACEY MOORE

26 de jun. de 2014

PRIOR TO COMING TO THIS DEALERSHIP I HAD PRECONCEIVED NOTIONS ABOUT ALL CAR SALESMEN BUT JIMMY & ALLEN CHANGED THAT. THEY WERE EXTREMELY KNOWLEDGEABLE & HELPFUL. I WENT IN THERE W/ THE MINDSET OF THE CAR & PAYMENT I WANTED & I GOT THAT & MORE! THANK YOU GUYS FOR MAKING THE EXPERIENCE OF BUYING MY FIRST NEW CAR SMOOTH! IT'S ONLY BEEN TWO DAYS BUT I'M IN LOVE W/ MY NEW 4 SERIES COUPE!!!

Carmen

25 de jun. de 2014

My car was taken in for service in a timely manner. I was very satisfied and would return for service.

gctnj

24 de jun. de 2014

Allan and Brittney were great to deal with. Professional, responsive and friendly. There was one particular car I was interested in because it seemed to fit what I wanted (RWD and great price). I ultimately decided against RWD so I did not purchase it. They were so helpful and friendly I almost felt bad not buying it. The Sales Manager was also great, trying to help me make a decision without applying undue pressure. A very good car buying experience.

Edward E. Ayuso II

24 de jun. de 2014

My time is very valuable. I normally get loaners. Ken at BMW has made the repair processes seamless. WOW. I was in by 9 and out by 11. I love it. Got work done on my lap top, made calls and was off to meetings. Paul Miller and of course Ken and his staff are priceless to me. Keep up the great job guys!! Oh yea the coffee is not to bad... :)

Kappy

24 de jun. de 2014

The staff and service at Paul Miller BMW couldn't be better. They're friendly, knowledgeable, courteous, and prompt with their work. My car service was complete and the car was washed when I came to pick it up - no waiting. I highly recommend this dealership!!!

Carl DeRio

19 de jun. de 2014

My car was finished earlier than promised. All my questions were answered and the staff was very accommodating. I was very pleased.

JSP MD

16 de jun. de 2014

Great place to buy a BMW, always deal with same professional Jerry Kutyla, really nice and respectful person. Bought BMW X6 , wanted black on black with some package which they did not have on the lot, within 2 days car was brought to Paul Miller from S. Carolina. Love the convenience Thank You JK.

Jaspreet

15 de jun. de 2014

Easy in and out, loaner car, no problems, no hassles, made me feel comfortable. I have bought 2 cars from these guys and it has always best

Gus Nemri

10 de jun. de 2014

Overall it was good experience this time around,I appreciate the fact that the service Rep was very attentive and tried to accommodate all the car needs and did that with a smile in his face thank you Pawel .the only thing I wanted to bring to your attention is the wait for the loaner car was a bit to long 45 min I understand it was busy but if you inform the customer before hand there is a waiting time would of been nice ,after all it was a good one this time

jmal167

10 de jun. de 2014

The staff where welcoming! Paul Miller staff did a great job & that's why I always come back to you guys! Keep up the great work. My car looks awesome!

mjswnj

8 de jun. de 2014

Great service. Honest, communicative and efficient. No unnecessary waiting around. From the time I arrived until the work was complete, I felt I had their full attention.

Lynnstrauss

7 de jun. de 2014

Always great service with rich! Friendly helpful environment atractive wait area with bagels, etc. love my BMW my husband loves his definitely a BMW family. One comment--- need to change interior of 500 series. Not nearly enough room

MLDB

6 de jun. de 2014

Everyone at Paul Miller is Terrific!! From the minute I pulled into the Service Bay until I pulled out the service could not have been any better!! I would never buy a car anywhere else!! They are polite & efficient. I had my car detailed in additon to service & it was far superior to the car wash I used to get my car detailed at!!

davidloan

4 de jun. de 2014

The service was very good, the attention very efficient and friendly, the wait time was very short.I'm very happy with the work done on my car.

Rfcpa26

2 de jun. de 2014

Stopped in to see if I could have a windshield wiper issue looked at and was pleasantly surprised that not only did they take the car in immediately Fabrizio fixed the wiper on the spot. Cody took the car to chk tire pressure and located a bubble on right front tire. Arrangements were made to replace tire and complete any needed service and car was ready in about an hour. Great people and great service.

smschwager

30 de may. de 2014

I visited Paul Miller for the encore service on my 2014 328i and I was very pleased with the service provided. Our Sales Representative, Jimmy Jones, was not available when I arrived for the service. However, Tom Bonarrigo was available to answer my questions and helped me understand some of the options in the car that I was looking to understand. Actually, I left wishing Paul Miller were closer to home so I could use them for my routine service. Great job, guys.

Jemar89

27 de may. de 2014

Need more loaners have yet to recieve a loaner upon request any other dealership I went to I always recieved a loaner. Not matter what the situation is as customers we so pay for service contracts which entitle loaners even in cases of emergencies such a last minute incidents.

njkids

27 de may. de 2014

My BMW x5 is finally fixed after about a year of going back and forth. I just wanted to point out how accessible Richard Rulli was in coordinating my service. He was professional, friendly, and went above and beyond in getting the car serviced. Even though the radio issue was extremely frustrating, and dissecting what went wrong took a long long time (over a year), Richard made the experience bearable, at least in keeping me a BMW customer. Unfortunately right after the service, my left signal light is malfunctioning now. (Seems to be one issue after the other).

vincenyt

27 de may. de 2014

Several tires badly damaged by road hazard. I was able to get a prompt appointment and immediate service. Bad tires replaced and repaired and I was on the road again in a few hours.Service tech (cant remember name) was excellent, admittance staff courteous and repair completed to my satisfaction !

mdelotto

22 de may. de 2014

I am always pleased and confident with the service and work I have done at Paul Miller BMW!!! I realize that I pay more than I would at some other centers but it is worth it...

Bridge1079

22 de may. de 2014

Ken Walters at Paul Miller BMW always delivers Class "A" Service. He takes his time to sit and discuss your Car it's maintenance needs, and asks you specific open questions to forecast future needs. I think that's extremely helpful when planning for upcoming services. On my more recent visit, Ken took time to help me review and understand the details of an extended warranty I purchased. I never felt rushed, I never felt like he was bothered to make additional phone calls. He gave me his professional recommendation which I Value. Overall, I highly recommend, Ken. I will go to him for all my service needs because he's creditable and I trust him. That's very hard to find in my opinion.

eforder

22 de may. de 2014

My son brought his car in and they took him immediately, were very friendly and he was very happy.Wouldn't think of ever going anywhere else.

mdkappy

21 de may. de 2014

I'm always treated like a king at Paul Miller BMW. Very friendly and prompt service. Always completed properly. Everything is explained so I understand it clearly.

Cybertimeent

19 de may. de 2014

Always great service for the past 4 years. I have had first class service with every visit. In times of need for a loaner car its always a flawless transaction. I highly recommend this dealership for excellences in Sales and Service.

lazsch

14 de may. de 2014

My brake sensor went off prompting me to set-up an appointment with BMW service dept. I was assigned Scott Vara as my service associate. He was courteous, thorough, professional and understanding. THEY EVALUATED THE PROBLEM and determined that another issue also required attention. I received my car back and happy to say that all seems to be running well. Thank you.

AGuacci

14 de may. de 2014

I scheduled a service appointment with Paul Miller BMW after several bad experiences with a BMW dealer/service in Morristown. The difference in professionalism, attitude and customer service was startling. I was greeted immediately upon arrival and taken care of immediately. Rich reviewed the reason for my visit, and told me that he would take care of it right away and get me out. He was true to his word, unlike my experiences in Morristown where I would sit for hours for a routine, scheduled service which I made an appointment for and was not communicated to, as well as treated like I was bothering them instead of a valued customer. Even though it was my first visit, Rich treated me like a longtime customer, replaced my wiper blades at no charge, and got me on my way ahead of schedule. I told Rich that after my experience at Morristown, I was ready to give up on BMW, given this is my second BMW, but based on my experience with him I would be ready to consider another BMW. I told him even though it is a 30 minute ride from my home, I would only come to Paul Miller, and Rich, for any future service needs and to purchase another BMW. Thanks Rich for restoring my faith in a service manager who is honest, friendly, follows through and cares about his customers.

mhuerta

14 de may. de 2014

I was early for my appointment and was warmly and politely greeted by Andrew or Alex, I think his last name was Gonzalez. Once I told him I was 30 minutes early and that this was my first service visit, he immediately found the paperwork. He'd initially told me a visit took about an hour; once he found out it was the inspection/Encore visit, he said it would be 30 mintues tops. He walked me inside. A nice manager (maybe named Mark) came to say hello, explain that Cathy was in a training, and that he'd go get her. Alex (or Andrew) was also with me at that time. We made small talk as I got some coffee. He'd already found someone who worked in the garage and asked them to start working on my car. Cathy came down briefly and said hi, but she also told Andrew (or Alex) to call her cell when the car was ready because she was in a training. That made sense to me; I was 30 minutes early. However, when we did call her closer to 3 (my appointment time was from 3 to 3:30), she said she was with another customer and seemed annoyed that Alex or Andrew couldn't just show me himself the features of the car that I hadn't yet figured out. That seemed strange, since we'd specifically made an Encore appointment at at time she'd be free: 3:00 tp 3:30. Plus, if she were finished with the training, why did the other customer (who'd just walked in, presumably) take precedence over our pre-exisitng appointment? After all, I'd driven in from Pennsylvania for this service appointment. Cathy did ask how I liked the vehcile. She said it was nice to see me again. And she did show me a few features on the car that were unclear to me (such as how to set up the second key and what some of the mystery buttons on the steering wheel meant). I had to say that she seemed more interested in showing Andrew or Alex how to do it so that, next time, he could take care of it by himself instead of involving her. Again, since she said she'd be available when we made the Encore appointment, I was somewhat taken aback by her seeming impatience at having to be there.In short, the experience with everyone who worked in the garage was great. The manager (again, I believe his name was Mark) was disarmingly funny and charming. Alex or Andrew could not have been more attentive and polite. The wait was short. And I want to emphasize that Cathy was great during the sales process itself.

jbagwell

12 de may. de 2014

Sweet drive. And what a back seat! It's bee a week and I put the kids back there and still can't find them. With kids over 6 feet tall, this car reminds me of how cars used to be with room in the back seat. They gotta start making cars like this again.

Danielching

11 de may. de 2014

Great experience. Terrific customer service! The service manager, Rich, reviewed in details the maintenance record of our car and suggested the needed services . The waiting area is clean and equipped with refreshment.

prizzuto

9 de may. de 2014

Kenny is excellent, thorough, responsive and knowledgeable. He always addresses my issues and is very helpful. Whenever I call him, he always follows up. Good guy.

shisha

9 de may. de 2014

When I was ready to go, the valley almost gave my key to someone else without even asking for any proof from the person getting the keys. It was very concerning

seanimus

7 de may. de 2014

Overall service is very good. They tell you exactly what should be done to your car and they don't make customer wait long. Information processing is fast and very professional. Know exactly what they were doing. They also provided a ride for me to be able to go to work while waiting for my car service to get done.

tellenis

6 de may. de 2014

The team at Paul Miller did everything they could to repair my vehicle. The did so professionally, promptly and most importantly courteously. Their delivery went beyond expectation.

53Turk

2 de may. de 2014

Service experience at PM BMW was very satisfying. The advisor informed me of every action taken on the car. They also helped me with a last minute loaner request.

Godfreds

1 de may. de 2014

Fred was very nice and made our experience purchasing a bmw enjoyable.I would gladly purchase another car from Fred bar den and Paul miller bmw. The only bad experience I had was this survey. I don't mind but don't make me write or have to register my email so now I will get spam

53Turk

26 de abr. de 2014

I am very happy with the quality of the service I get from PM BMW. The sales person Cathy is such a great person to deal with during the sale process.

Pat Newman

25 de abr. de 2014

Love your service department and your body shop as well. The staff in those two locations are so friendly and helpful, you have a good thing going in these departments for sure.

Dioslaki

23 de abr. de 2014

My experience was perfect. Everyone went above and beyond the call of duty. They were all very professional courteous and helpful. I could not have asked for or expected anything more.

Scotto

23 de abr. de 2014

Easy in and out, loaner car, no problems, no hassles, made me feel special. I may break something soon just to go back. Seriously. I have bought 3 cars from these guys and it has always been good.

hmandour

19 de abr. de 2014

The service was done as i requisted from the service advisor with full explation to the sevice was done to correct the problem I complaned from

phyl1012

18 de abr. de 2014

Pawel Czywcz is a pleasure to work with. He is always courteous, professional and by all means knowledgeable. Car was ready on time and it was a smooth transaction.

mercuryglas

10 de abr. de 2014

Copy of correspondence to service rep:I didn't have a chance to thank you personally for the detailing work...but if you had seen my reaction to my car's appearance it was something along the lines of "OMG I have a new car!" I can't tell you how the outcome exceeded my expectations. The interior was horrific...and embarrassing. In fact, I was worried you would call me to tell me it was impossible to clean...ha! I feel like a whole new me in a whole new car...thanks so so so much!BTW this review site is not user friendly...this could use improvement...just sayin

fenix76

5 de abr. de 2014

Bob Christenson is a class act! Great salesman to work with and even though I don't live in New Jersey, in about a year I am going to be in the market for a 2014 slightly used BMW 650 and I am going to go to Bob first to see what your dealership has available. Marcelo was a different story. He was just not a very friendly guy and openly acted like we were not to be trusted. In spite hom we will still come back to deal with Bob.

suzanjiehe

28 de mar. de 2014

The staff in service department was very nice did the service very well. It was very convenient and quick to schedule the service appointment, too.

21john

28 de mar. de 2014

Paul miller BMW professional and efficient yet costly. Rick Rulli a gentleman and knows his field.cleanservice area .car runs great?glad I had it serviced there .Scott V was also a big help to me .

aherman20

27 de mar. de 2014

Ken was very honest & straightforward regarding the service required for my BMW 740i. He described not only my current issue, but others that are coming down the road. He took the role of consultant, while still remaining partial, giving me the facts and allowing me to make my own decision. I have decided to not make the repairs to my car and due to Ken's approach, I will give Paul Miller BMW first shot when I am ready to pursue a new car.

blorenzo

23 de mar. de 2014

I've been disappointed with my vehicle but Paul Miller BMW has been a respectable dealer. I have no issues with the dealership and would recommend them for as an excellent service center.

schweind

21 de mar. de 2014

Fantastic job and great customer service! I would recommend this dealership to all. Very imformative and communicated all service in great detail. Once again, great job!

Adele222

20 de mar. de 2014

When I arrived, I met with Michalina within 5 minutes. She was friendly, courteous, and knowledgable. Since the car was going to be there for awhile, one of the employees (not sure of his name, maybe "Jim") drove me home. Very nice gentleman.Overall, the experience with Paul Miller was very good.

Smancebo

19 de mar. de 2014

This was my first BMW purchase and Robert really took his time to ensure that I understood all I needed to know about the car and process. He took his time and at no point did I feel pressured - very important. It was a pleasant transaction and this was all due to his extential knowledge as well as professionalism.

janemc521

19 de mar. de 2014

Scott Vara was wonderful to work with. As always, I was very satisfied with the service experience at Paul Miller. I am happy I purchased my vehicle at Paul Miller BMW.

Tanyafon07

18 de mar. de 2014

I have purchased my last three cars, all of which were BMW's, through Paul Miller BMW in Wayne NJ. I have had the pleasure of working with Chris Wever on all three of those sales. I would recommend Chris to anyone who was looking to purchase a BMW. He is extremely friendly, helpful, and accommodating! He works with you to ensure that you are completely satisfied with your purchase. He also follows up with you after the sale and is always willing to help in any way that he can. Just an awesome guy. The service at Paul Miller is also outstanding!

joannv

17 de mar. de 2014

The most professional staff I have met. They deserve a higher than '5' rating. Courteous, kind & honest. I never felt that I was a 'bother' with any questions or concerns I had. All my questions were answered in a respectful way. Thank you for a wonderful experience!

ldalessa

17 de mar. de 2014

Service was done in a timely manner, and Ken Walters was very thorough in explaining all of the work being done and why. The work space on the second floor was most helpful as I was able to work for almost 4 hours while my car was being worked on.

bigfat

14 de mar. de 2014

RICH RULLI is a great service advisor-- Helped to work out a discount on this expensive repair that was acceptable to me as compared to the price I received from another BMW dealer nearby. ( based on discounts offered to BMW Club members)

MARGESCH

13 de mar. de 2014

I WAITED FOR MY CAR TO BE SERVICED AND ALL WENT WELL. THEY CAME OUT PERIODICALLY AS WORK WAS BEING DONE AND TOLD ME ALL INFORMATION AS NEEDED.

Alan Tan

13 de mar. de 2014

Wonderful service from staff & agent "Michael". The car wash frozen due to freezing temp, but received complimentary car wash. Do I have to call for appointment or show up anytime for car wash. Thanks

Ingbrinst

12 de mar. de 2014

Excellent service... Girl at check in was very efficient and friendly. Kenny Walters was very informative and represents the dealership well...I would give him a 5 star review. Great experience

george1122

11 de mar. de 2014

Had bubble in tire, tire replaced quickly and immediately without scheduled appointment, Service person recommended that alignment be checked after winter is over and potholes are (hopefully) filled.

billmin

6 de mar. de 2014

Jimmy, Was A great help with buying my used Lexus LS-460 Thanks! I`m a used car dealer in Rhode Island and I was treated like royalty!I would recommend Paul Miller BMW to anyone who is interested in buying a vehicle. Thanks Again Jimmy. Bill Caito Mann Motors of R.I.

drcortellessa

4 de mar. de 2014

Service advisor, Pawly, who cvered for my usual advisor, Rich Rulli, treated me as if I was his client. He handled my service needs in a highly professional manner. Also, Mike Gruber, as usual, ensured that all of my expectations were met.Dom Cortellessa

48ajb

28 de feb. de 2014

It would be nice if Paul Miller BMW would offer a discount on parts and labor to customers that have been loyal to the dealership and their vehicles are out of warrantyAs always Paul Miller BMW does an excellent job

bmwx3pgn

27 de feb. de 2014

This is one of my favorite chores to do your service department is a joy to work with and even a great place to hang out when you are waiting. Ken is a nice person to deal with and very knowledgable about the product. You have a good thing in all these people.

kylemac

26 de feb. de 2014

Was very pleased with the service provided by Ken Walters in the service department. He explained all the items that were performed in a great manner and was very personable. Also, when scheduling the appointment, the girl on the telephone was very helpful.Would definitely recommend this dealership.

hellerc

25 de feb. de 2014

I needed further service as my tire was damaged due to potholes on Saturday night. The Service Department and Management went out of their way to get my vehicle towed in on Sunday, provided me with a loaner car Monday morning, and had the car ready by 3:00 pm the same day. As I have indicated in prior reviews, Paul Miller service and its staff are professional, customer oriented, and geared to only provide the highest satisfaction to its customers. I could not see buying or servicing a car anywhere else.

skoransky

21 de feb. de 2014

The service received was EXCELLENT......Rich Rulli was most accommodating under the circumstances and a pleasure to deal with! Thank you Rich for your time, understanding and great service!

tee0311

21 de feb. de 2014

Please, please maintain your excellent patience, customer service and quality of work. It makes a difference! Thank you! We appreciate the service department so much!

FredShubert

21 de feb. de 2014

Paul Miller BMW is a fantastic facility with all the comforts of home while i waited for my vehicle service. The service center drive in and valets are always courteous and professional; and my SA is great to work with. This is my 3rd BMW and my next one will also be from Paul Miller BMW.

svegasoft

19 de feb. de 2014

Very professional service. All problems were diagnosed precisely and thanks to multi point inspection other issues were found that needed to be taken care of. Service and repairs were performed in a timely manner. The car was returned washed and cleaned. Very pleasant experience.

BEAFERN

13 de feb. de 2014

I've always received very good service by Paul Miller BMW, Wayne, NJ; however, this past visit was truly exceptional from the moment I arrived until I picked up the car. The service consultant was friendly and kept me informed through the entire process, and always asking if the status of my service was ok with me. When picking up my car, again I was provided with excellent customer service; unfortunately, I do not know the names of the individuals who accepted the loaner car back, the front desk/cashier, and then returned my car to me. I would be remiss not to mention how clean and shiny my car was returned, including the inside that was vacuumed.

JerseyBoyP411

11 de feb. de 2014

Helped me with tradein and exceptional finance terms. I have never heard of these terms, .9% 48 months, unlimited mileage and balloon payment on an automobile. I needed help with a tired tradein and had negative equity that was balanced by gap insurance. Phil and Marcelo put it all together very eloquently.

Rippleydude

10 de feb. de 2014

I am happy to leave this review because I am a happy customer. I will continue using Paul Miller BMW for all my service needs. Take care, Michael

lmj98

9 de feb. de 2014

Worked with Ken Walters who was a pleasure to deal with. Ken and the service department repaired a problem with the voice command system and iDrive system that I've had since purchasing my new car in June 2013. Repair (reprogramming) was done in two days and loaner car was great. I drove approximately 1/2 an hour to get this work done by Paul Miller BMW and plan on using the dealership again. Previously had same problem looked at by Prestige BMW, which is less than a mile from my home, who had my car for an entire week and did not fix a thing, actually scratched trunk area. I'm so happy everything is working properly now and quite annoyed that had to deal with the daily problem (iDrive and voice command not working) because Prestige BMW did nothing! Should have used Paul Miller BMW months ago!

carl77

9 de feb. de 2014

My battery died with minimal advance warning.I -HAD- to have my car operable, as I was "on call" [OEM security] for Super Bowl weekend.Rich Rulli did his usual magician's tricks, squeezed me and got me back on the road in time.EXCELLENT job - what I expect, and get, each time I deal wtih Paul Miller BMW.Thanks, Rich / Thanks Mike.

dmain

7 de feb. de 2014

The GREAT news is that I VERY RARELY have to come in for service because my car IS a BMW... But when I do need service it is a treat and a pleasure to receive true CUSTOMER SERVICE from Rich Riulli, the drop-off people, the guy who takes care of the loaner car... all are SO professional, courteous, polite, prompt, follow-up is great. All of the people that I intereact with at Paul Miller BMW make my service appt. go so smoothly and pleasant. They listen, they pay attention, they care about the customer and show it through their actions of taking care of my car and treating me very nicely when I am there and I truly appreciate it.

daware220

7 de feb. de 2014

The Problem was resolved quickly but resurfaced one week later. Service center made room for my vehicle to come back in as soon as possible.

ungemcat

6 de feb. de 2014

I have been using Rich for the last 6 years with our 3 series, our 5 series and our X5. His professionalism and service is fabulous. He is the main reason we stay with Paul Miller. Our X5 has had more than its fair share of problems and Rich has made the journey as painless as possible. My husband and I are on the verge of purchasing our 4th BMW and will most likely be staying with Paul Miller because of Rich.

scher56

6 de feb. de 2014

My experiences with Paul Miller have always been very positive, both in sales and service. The personnel are responsive, knowledgeable, and always cooperative. The facilities are extremely attractive, clean, and efficient. I would not think of going anywhere else.

RanjanSinha

5 de feb. de 2014

The service was great, the advisor was attentive and responsive and followed up diligently to make sure I know what was going on. Also the dealership was friendly to adjust for my schedule to return the loaner car.

Trooper0225

4 de feb. de 2014

The best car buying experience i've ever had. Salesman Alan Heyman made it the easiest transaction ever. Dan Hiller in Service took car of everything needed to make the car PERFECT! Amazing dealership with great associates.

SatisfiedBeemerOwner

3 de feb. de 2014

Paul Miller BMW's service staff is always courteous and timely. They understand the value of my time, and look to complete repairs as quickly as professionally possible, which I appreciate.I recommend them highly!

Rbuttacavoli

1 de feb. de 2014

I was taken care of immediately and all steps were clearly explained. Friendly and knowledgeable staff. I went in for a recall and they filled in a quart of oil and even washed my car! Great people who appear to love working for BMW.

AmyRega

29 de ene. de 2014

I went to Morristown BMW because my car was making horrible noises and was refused service because they were too busy so the next day I came into Paul Miller BMW with no appointment. They took my car right away and found the problem. Once they realized that it would need to stay overnight, they found me a loaner without hesitation. The car was fixed, and I only paid for parts that were not warrantied. The staff was incredibly accommodating and friendly.

Quigley1

27 de ene. de 2014

Over all experience was positive....from drop off to pick up. My service coordinator Ken was thorough with what needed to be done to my vehicle and explained how long it would take. Pipes frozen. Not able to wash my vehicle. The gentleman who brought my care around offered for me to bring the car back anytime to have it washed.

dwittson

25 de ene. de 2014

Every time I visit the dealer the staff make me feel special. I have been working with Ken for almost 15 years. Paul Miller is a dealer you can trust.

DHURATA

25 de ene. de 2014

Excellent service I was extremely satisfied with their work My car looks like new I would highly recommend paul miller auto body to family and friends.

pasCALveR

21 de ene. de 2014

The BMW Service Advisor, Richard Rulli, was very knowledgable. He explained thoroughly what the car's problem was and recommended the type of service/repair [leaking oil housing gasket] that needs to be done as soon as possible.

DeborahLynn

21 de ene. de 2014

It is always a pleasure to go there, and that's saying a lot since who wants to really spend time getting a car serviced? Everyone is courteous, efficient and friendly. I have the most to do with Rich in service, who is just the best. You are offered coffee and when I asked they had a computer I could use, I found myself virtually alone on the second floor and got a ton of work done in the hour I spent there. I expected some kind of PA announcement for me to come down when ready but he came up and got me personally.

jmmosdon

19 de ene. de 2014

Great experience to a great service center, I am very satisfied with the customer service, the adviser given all the information and presentation what was fix or did with the car.

markkjohn

19 de ene. de 2014

Everything was top notch from the facility, people to the work done. The facility was modern. The work done to the car was isolated so that there was no damage done to the other parts of the car.

dwittson

18 de ene. de 2014

I have been working with Paul Miller from some time now. The staff is always courteous and provides many options to your service. I would recommend the dealership to any of my friends and family.

2bha5

17 de ene. de 2014

hands on service with a smile. Understood my concerns, accepted my concerns and handled my concerns. Pleasant, friendly and timely. Set up of service area is very efficient and allows for comfortable waiting.

bltucker97

13 de ene. de 2014

This dealership has all of the above qualifications and very much appreciated by their customers. In the future, should I purchase another BMW this is the dealership I will purchase from.

WeiZhang

13 de ene. de 2014

Kenny Walters again helped with the service for my BMW X3. He got the job done within limited time and greatest quality. I will highlight recommend him.

leoneil20

11 de ene. de 2014

Highly recommended for car buyers. Overall excellent customer service. I will see you again Frank for my next BMW. Ultimately, Great people and great cars for the buck.

Staceykimmel

7 de ene. de 2014

Overall great service department. I never have to wait too long, pricing seems fair and Paul is a pleasure to work with. I would never go anywhere else.

JRosenthal

3 de ene. de 2014

Highly recommended. Everything was excellent and very well done. Great car. Great people. My only major regret was that I didn't discover them earlier.

AminD

1 de ene. de 2014

Paul Miller staff is professional and courteous. They clearly explain work required fist and perform quality work. Time estimates they give to complete work are good and do not make you wait for vehicle pick up.

ritabasha

30 de dic. de 2013

This is my 3rd BMW lease at Paul Miller BMW. I've worked with Steve Perrella, but Cathy Kundert covered for him. She was very accommodating, helpful, friendly and patient. She took alot of time setting up my new car for me and explaining the systems.Generally I've always felt welcome and well attended to at Paul Miller BMW.

2bha5

29 de dic. de 2013

Jimmy was by far one of the best sales reps to work with. He went overboard to make sure I was happy with the vehicle as well as the financing. He is respectful, patient and answered every question I had. He gave me all the time I needed to make a decision and did not once make me feel rushed. I really appreciate all he did for me.

ndelre

28 de dic. de 2013

Car was ready when service rep said it would be. Car was clean in/out; appreciate that nice touch. No hassles from drop off to pick up. Great job.

NJBMWfan

28 de dic. de 2013

We rate this dealership as Great! This is the fourth purchase of a BMW we made from Jerzy Kutyla at Paul Miller BMW in Wayne. One was a certified pre-owned and the others brand new. Over the years, we could not be happier with the buying experience and the service. This year we financed through BMW for the first time. The rate is great and it could not have been any easier! We recommend anyone looking for an excellent car and an honest, knowledgeable salesperson to contact Jerzy.

aaron61

24 de dic. de 2013

I arrived for Service Monday December 23rd and the service department was jumping with many Paul Miller customers dropping their car for service. The entire staff kept a smile on their face and in less than 15 minutes I was in a loaner car and on my way to work. Later on in the day Scott Vara my service adviser called me to tell my car was done and everything was taken care of. I was under the impression I needed rear brake rotors and he had told me that it wasn't necessary. Paul Miller BMW is 100% honest and they know how to take care of a customer. I will definitely be visiting the showroom with my wife this spring so she can get onboard to experience the feeling of driving a BMW with a A+ dealership. Thank you,Aaron

schweind

20 de dic. de 2013

Service Advisor Ken Walters is the absolute best service advisor, been dealing with him for years. Should be promoted within the organization.Nick (Mechanic) best mechanic that has worked on my car. The last two visits, he has made my 2005 car run like brand new. Should be promoted or a the minimum be given a bonus.Two of the most exceptional employees.Thank you,Dawn

Mlschenk67

15 de dic. de 2013

What a wonderful buying experience and so great that the service department was able to put my snow tires/wheels on while I finished my purchase paperwork. It made the ride home in the snow storm amazing, thank you.

bkuruc

13 de dic. de 2013

Service was exemplary.From the proactive reminder that service was needed, from the ease of flexible dates/times to schedule, from bringing the car in without a long line in front of me, from expeditiosly getting a loaner, from being contacted when car was ready, and from getting car washed was as good as it gets.Rich Rulli was friednly and professional as our service advison on this visit.

herirosa

13 de dic. de 2013

Paul is a great service advisor.Make sured that all my problem were checked and fixed.Also was good at letting me know the status of the vehicle and the problems they found.

Sailorgirlcg

13 de dic. de 2013

I've been working with Ken for a while now and he's the best service representative I've had since buying my car at this dealership in 2006. He seems to be really listening to me with regard to ongoing issues with the car and has been pro-active in helping to deal with them.

SCHOUT

13 de dic. de 2013

KEN IS VERY KNOWLEDGEABLE AND UNDERSTANDING.HE FOLLOWS UP ON ANY CUSTOMER'S REQUEST!!I WILL RECOMMEND THE SERVICE & THE PEOPLE INVOLVED TO ANY PERSON.

pasheldon

6 de dic. de 2013

The service advisor listened to my questions and tried to answer them. He also checked all the items I mentioned and reported back to me if any had to be fixed or could not be corrected at the time.

fleuriwi

4 de dic. de 2013

Mr. Walters was very helpful and friendly. My husband and I were more than satisfied of the overall service. Mr walters gave us lots of suggestions based what we needed to get done.

adamdidia

4 de dic. de 2013

Scott made sure my car was fixed properly and quickly as possible. He called a few times with updates and gave me a loaner car. Great service from Scott and the rest of team.

bodeagha

4 de dic. de 2013

Mike and his crew is very experienced and as always there workmanship is perfect 100% its always a pleasure to come to Paul Miller and have our cars serviced.

Banks0111

4 de dic. de 2013

The work was great, Mr. Heller was fantastic, you even washed the car, and I will come back to do all of my work with you and Mr. Heller.

amcanfora

3 de dic. de 2013

Service was provided quickly even though I did not have an appointment. Pawel and his team were able to find problem with my tire/rim and replace both.

mfajardo

29 de nov. de 2013

It was my first service and I was told it would take just an hour. It took 2hrs. and I was late to subsequent appt. that I had scheduled cause I was reassured the car would only be in service for an hour. Aside from this, the staff was friendly and tried their best to keep me posted about the car and why it was taking longer than expected.With regards to services promised, when I purchased the car I was told car washes were free and that I could bring the car in any time. Unfortunately, I have tried to get the car washed four times with no success. Every time I pull up, I am informed the wait is 45minutes to an hour for a simple car wash. One time I was told the wait was long because the cars in stock were being washed. What about the customer like me who has already paid and is driving a car that was taken from your stock? Shouldn't a customer override a car that hasn't been sold yet? I would ask that you review this policy and perhaps reconsider how the car washing is prioritized.

pkapura

26 de nov. de 2013

Excellent service center, made sure that all my concerns were looked. Furnished a loaner car for the duration of the service and my car was done on time.

karen711

26 de nov. de 2013

The repairs were done timely. The wheels were not thoroughly clean. They still had brake/dirt on them. And the car was not vacuumed, again.

filmmakeranthony

23 de nov. de 2013

Ok, I've leased dozens of cars in my lifetime and all I can say is WOW! What an amazing experience my wife and I just had with the lease of our new bmw 320xi. Simply put, our sales woman, Cathy Kundert, is a rare gem! She let me negotiate the lease with 2 emails, which included our trade. After tons of cross comparing with audi and cadillac, Cathy was able to beat both of them! Even better, when we got to the dealer, she got me $15 less per month than the number I had even thought was fair. So 2 emails and one 30 min visit to the dealership, the car was leased. When we took delivery, it took only about 45 minutes to sign all the papers, call ins, and get the full run down of the car. Cathy was organized, professional and a breath of fresh air! This is our first luxury car and now I feel we not only have a dealership we will go back to, but a sales person as well. I've never written a review of a dealership in my life, and i've wanted to write a few bad ones, but this whole experience was too wonderful to pass up.By far the best car buying experience of my life. Anthony (Wayne, NJ)

shermanlo

22 de nov. de 2013

Scott was very knowledgable and professional. He descripted what I need to do to follow-up with the oil change in a couple of months.

ItsEva

22 de nov. de 2013

Very professional and impressive team! I attended the fall clinic for service, and it was a great experience. Thank you to the entire staff and technicians. It was quite informative.

Cybertimeent

20 de nov. de 2013

I have been doing business with Paul Miller BMW in wayne since 2011, all along the way they have been and still a class act. Thank You!My next few cars will be continued purchases from here!

bltucker97

18 de nov. de 2013

My experience was wonderful. Ken was extremely accommodating to my needs. He went above and beyond to fit my requests.As mentioned above the friendlessness, courtesy was great.

drjackie

17 de nov. de 2013

Ken is very friendly, but more important, he is very knowledgeable and diligent. Before service begins, he reviews all of the details with me. When he says the service will be completed, it is. I know I can rely on what Ken tells me - no surprises is how to do business.

bmaroulis

17 de nov. de 2013

Working with Dan Heller as my SA... So prompt, thorough, professional, and personal. He actually took me into the shop to meet and talk to the tech performing the repairs on my car. I felt like a king there. I was in for a suspension inspection and alignment. Turns out my alignment was way off. The car is a pleasure to drive now. Also I was surprised to learn the car still has warranty on it and they did brake flush and cabin air filter free. The only negative about going to the dealer is.....seeing all the beautiful cars on the lot and showroom, it makes me want to buy more :0This was by far my BEST dealer experience in service or in sales. Thank you Dan!

Belgbmw

17 de nov. de 2013

My experience at Paul Miller BMW is always cordial, friendly and professional. I always recommend Paul Miller BMW to all my friends and acquaintances and I know that some of them have purchased a vehicle from Paul Miller BMW and are very satisfied.

Fred327

15 de nov. de 2013

Pawel was a wonderful representative for BMW and did everything that he could do to try and meet my needs. The problem that I had was with the insurance coverage for my tires that I purchased when I purchased my vehicle. Although Pawel submitted pictures of the tire and a full explanation of why he believed that there was no question that the tire should have been covered under the insurance because the damage to the tire was runflat damage, he could not obtain approval for a replacement tire and I was then forced to pay $547.59 when my actual cost should have been 0. Pawel provided me with copies of the pictures that had been submitted and additionally wrote his findings that since the damage was runflat damage, the claim should not have been denied on the basis of wear which is the reason that was given to him by the insurance representative. In addition to the pictures that were submitted for coverage, Pawel and I took numerous additional pictures which he explained to me clearly showed that the tire should have been replaced for runflat damage and not for wear. Pawel additionally argued the point on my behalf with insurance adjuster and I thought gave a perfect explanation of why my tire should have been covered. Unfortunately, he was not able to get approval so that I am now in the position where, when I receive the written statement of refusal from the insurance adjuster, I will be forced to file a legal action against them to obtain the return of the improperly charged $547.59.I have been back to BMW for a few different items and for prior tire replacement and in all occasions Pawel has been my service adviser and everything has always been promptly taken care of and extremely satisfactory. My only complaint against BMW is the insurance carrier for my tire insurance that they selected and sold to me. If the dealership can do anything to resolve the payment for my tire, this will save me the trouble of filing a lawsuit and taking the insurance company to Court. This, of course, would be greatly appreciated.

nfoulds

13 de nov. de 2013

I came in to have a paint issue looked at on my 2014 X3. While I waited, I was invited to have a cup of coffee. The service department also did a complimentary wash on my vehicle while I was there making an appointment for a minor repair.

AmendolaCB2006

12 de nov. de 2013

Overall, a very good experience as always. My car is always serviced promptly and a courtesy loaner is always offered. Keep up the good work.V. & L. Amendola

suzieb82

8 de nov. de 2013

I would like to start off and say that Kenny Walters is an asset to your company. Kenny was compassionate, informative and understanding of my vehicle problems and delivered the analysis of my problem and solution with the utmost of professionalism. I have no doubt that if I were to purchase/utilize the services of BMW, that I would use those of Paul Miller because of the way Kenny Walters represented your company. Thank you again for your commitment to excellence.Suzanne BradleyDedicated Customer

jasnaladdin

8 de nov. de 2013

It is a pleasure to get my car serviced at Paul Miller BMW. Staff is very friendly and Ken does a great job following up every step of the way. Thank you!

TWINSET

7 de nov. de 2013

Amazing service dept. Richard Rulli my service advisor was very helpful and knowledgeable his ability to communicate/ understanding my problem make it a great experience. The 335 feel like new again, thanks. I truly recommend Paul Miller BMW for service.

nfoulds

7 de nov. de 2013

We did our homework and were prepared to haggle our desired price. Once we found a vehicle that we wanted, our sales adviser immediately offered a price in-line with Edmunds.com projection of sales prices and discounts in the NJ area. The sales process was smooth and glitch free right through the finance process. Fred was able to give us monthly payment on vehicles as we progressed through the search of option packages. This is a first-time purchase from Paul Miller and now our second BMW and we recommended a friend the same night to go there for his next car. The next day, Fred called me and thanked us for the referral.

6954jj

31 de oct. de 2013

Odor coming from air conditioner or heating vent was annoying for several months. Service employees Ken or Rich always gave their attention to my problems over the years of service. They always took time to fix any and all problems. We are hoping this last time of fllushing out the smell will be resolved. Thank you guys. Helen A. Kugler

tophercampbell1

30 de oct. de 2013

Everything was great and my car was fixed in a timely manor. If I had one complaint it would be that my loaner car was small and not anything like my 750li.

ldeno5

29 de oct. de 2013

I always receive great service at paul miller bmw. Best bmw dealership in the area by far. Great service and employees at paul miller bmw

Lukybmw

29 de oct. de 2013

In the 30 plus years that I've been buying cars. I have never met such a professional. He was sharp, honest,knowledgeable and most of all he made me laugh. I felt like I knew him for ever. Truely my best car buying experience yet. I will be sending all my friends his way.ThanksAM

andrewsnj

29 de oct. de 2013

I have been trying to locate my 'perfect' CPO BMW 5 series and visited six dealers around NJ. My experience at Paul Miller BMW was outstanding from start to finish, in particular Fred Barden who handled my purchase. The dealership is modern, clean, and the staff very professional and courteous. I felt that Fred handled the transaction very simply, was straight-forward, honest and pleasant. He was patient throughout my detailed questions, found answers and followed-up in a timely manner. I saw the car late on a Saturday evening almost at closing time; Fred was in no rush. One week later, we had the finance all locked down and I was driving away.Having been to some of BMW's nearby CPO and Internet sales showrooms, I can say that Paul Miller BMW treated me as if I was buying a brand new car and I would thoroughly recommend it, and in particular Fred Barden.I'm a very happy customer.

WilsonTam

26 de oct. de 2013

Ron was straightforward....no double talk...he did his very best to represent the company/brand...very trustworthy. He followed up as he said he would. As usual Ron made the service experience great! Thanks Ron,

cjzegler

26 de oct. de 2013

The service center at Paul Miller BMW is very customer friendly. They truly value you as a customer from the ease of making an appointment online, to service hours that fit your needs, continuing with effiecenty processing you on arrival, and right through picking up your vehicle. On this visit, a major service task was required which was found by there technicians based on a minor item that I was concerned about. This required an extended service time. My service advisor, Rich Ruilli, clearly and completely explained the issue to me as well as making sure that the loaner vehicle afforded me met my needs since my vehicle would be in the shop for a week as well as thru the weekend. Rich kept me updated everyday to the progress made with the repair task. He was even almost appoligetic that the repairs could not be done quicker. This just showed me that he had my interests first and foremost. He personally insured that the repairs were done to his satisfaction before allowing me to pick up the vehicle. What more could you want from your service center. Keep up the good work and I expect to maintain my relationship with not only Rich for future service appointments, but with Paul Miller BMW since sales is only a small point of the overall vehicle experience with any dealer.

Sbrummels01

25 de oct. de 2013

I have great ratings because my experience was just that, great. I Brought my car in for the first servicing and everyone was very courteous and friendly. The work was done while I waited and I was out the door in an hour and still made it to work on time!Thanks!Sandy Brummels

MarkA2251

23 de oct. de 2013

Responsive interested professional, efficient. I purchased 2009 650 off my own lease because of all the positive experiences I had with the dealership and the car

janemc521

22 de oct. de 2013

Wonderful staff and service. Richard Rulli is always a pleasure to work with. The experience is always pleasant and the work performed is always of the highest quality.

Rajeshdheri

22 de oct. de 2013

Ken Walter is the best service advisor I ever met in my life he has all the knowledge of BMW car and the product is the best

ckonefal

19 de oct. de 2013

I gave this rating because I was attended to as soon as I arrived for my appointment. I was treated respectfully and courteously. My car was serviced within the time promised. All services to be completed were reviewed with me. The facility is clean and pleasant.

MSantana.Jr

18 de oct. de 2013

As always, these two gentlemen are very informative and so very helpful! - truly a pleasure dealing with them... Jose and Paul have assured my loyal patronage.Sincerely,Miguel Santana Jr.

babssav86

16 de oct. de 2013

This has been one of the "better" service appointments I have had at BMW. Rich was very attentive to my needs and very understanding and accommodating. Rich explained in detail everything that needed to be done to my vehicle and if it couldn't be completed in a timely manner suggested to keep the car overnight so I didn't have to bring it back.

junramos

11 de oct. de 2013

I had a great service experience with Paul Czyz, who walked me through the process and thoroughly explained the work to be done. Will definitely recommend Paul Miller.

DarrinWittson

11 de oct. de 2013

I have been coming to Paul Miller for over 10 years now. Ken is knowledgeable, curiosity and willing to do what it takes to satisfy the customer. Ken is the best in the business. Any opportunity I have I recommend Paul Miller to friends & family. I like to think I indirectly have been responsible for a couple of sales at Paul Miller ? The new facility is the best I have seen in the business. My M3 & M6 are in good hands I feel when I drop off my car. Ken and Paul Miller meet and exceed my standards when taken care of my valued possession. Keep up the great work. Thank you.

Jt1134

10 de oct. de 2013

Overall smooth experience with quality and prompt service. I received my car clean and taken care of. Very professional service. I would recommend them to anyone looking for quality service.

BobbyG63

8 de oct. de 2013

I scheduled a Monday morning appointment for a check engine light issue.There was no loaner available for that time slot, but I felt it was important enough to bring it in anyway.I was greeted in the service bay with a smile.Ken took me through the process of communicating the issue.I went to the sitting area and did some work while I waited for the diagnosis.An hour later Ken returned with the news that it would take longer then expected.He then found me a loaner so I didn't have to wait there for hours.When I returned to pick up the car, I encountered a friendly cashier.That concluded my business and I was extremely satisfied.

johnragu

8 de oct. de 2013

I made the appointment due to a recall letter I received. everyonewas courteous, as usual and my service representative, Rich Ruilli was attentive t my questions, friendly and knowledgable.

BMWJohn

8 de oct. de 2013

My service advisor always gets me in and out quickly and has my car ready on time. I have never been inconvenienced when my car needed service.

PatAramini

7 de oct. de 2013

Its has always been a pleasure to get your service done, Paul Miller BMW always makes you feel special and knows how to treat their customers. Works is always done prompt and they aaare concerned if you need a loaner or a ride.

rmanista

7 de oct. de 2013

I brought my son's 328 Xi in for a low pressure check in the front right tire without an appointment. Rick immediately took care of me and had the tire replaced within an hour. The detail manager also saw that the car had a few rub marks on the bumper and used some cleaner to remove them. Everyone at the store was friendly, courteous and extremely helpful. I greatly appreciate the attention given as well as the extremely high level of service.

hpolycarpe

7 de oct. de 2013

The employees were very helpful, they didn't keep me waiting when I arrived, and were very professional. I will certainly have my car serviced at P.M.

elaineobe

3 de oct. de 2013

My 328i xDrive needed to be serviced. I was sent an email and made an appt. which was at my convenience.I arrived on time and was helped by Rich Rulli who couldn't have been more thorough or nicer. He asked me if I had any problemsand at first I said no but then thought of my faulty seat belt. It was checked and replaced. My oil filter changed and oil also changed.I don.t remember what else was done but while they were working on my car I enjoyed coffee and half a bagel, thank you, and when the work was finished they washed my car and rich told me at that time it would be finished very soon. I hope this is enough detail. Elaine Obenhuber

yurys11

3 de oct. de 2013

Ken Walter, the service writer, understood all my concerns and issuesright away. Oleg Grinyuk is an excellent mechanic.All problems were resolved. The time it tookwas more than acceptable.Great service experience.

serkal2000

3 de oct. de 2013

Daut is extremely knowledgeable and pleasure to work with. Delivery went smooth and without any issues. I would definitely work with Daut again on my next car.

bobbyr

1 de oct. de 2013

Ken's communication is excellent. Car drives perfectly. Car sparkles and looks great from car wash. Great experience.I would recommend Paul miller BMW for sales and service.

shellymmars

28 de sep. de 2013

It was an absolute wonderful buying experience thanks to Jimmy Jones! I love my new car and will definitely do business with Paul Miller in the future!!

DavidM11

27 de sep. de 2013

Excellent customer service as usual. It is a pleasure to deal with Paul Miller BMW and their employees in all aspect, from sales to service and more.

YJ Chen

26 de sep. de 2013

I got a Certified Used car here, it was in good condition and the buying process was good. The dealer gave me enough time to check the interior and exterior of the car. The little negligence was that the dealer did not fuel my car up that he had promised me when we made the deal, but it was not a big issue for me.

Paraskevi123

23 de sep. de 2013

I am happy with my service. I think Scott Vara is an excellent service advisor. He helped me replace my exhaust which I had previously complained about the noise to a different advisor who had ignored the noise on many visits before. Which was very frustrating. Thanks to Scott it was finally taken care of.

bootsiex1

23 de sep. de 2013

I am completely satisfied with my experiences at Paul Miller. My dealings date back to the Toyota dealership in Monsey NY when we bought a Highlander, sold to us by Levingston Hylton. We followed him over to Wayne NJ and bought the X3 from him in 2009. We are very pleased with him and the dealership. He is an exemplary salesman and has become a friend . His professionalism is impeccable. Everyone in the service department has been very helpful, courteous and honest as well. It has been a pleasure doing business with Paul Miller.

panzirose

22 de sep. de 2013

It was a great experience. Quick and painless. The dealer provided the best price for us and very helpful for everything. I highly recommend this dealership and will go back to this same dealer for a new car later.

nancyd16

21 de sep. de 2013

My service advisor was very pleasant, attentive and clearly explained what needed to be serviced on my vehicle. He called me with an update as well as sending me an email detailing the work to be performed. My car was completed promptly and washed and ready for me to pick it up.

Sunisa1

17 de sep. de 2013

The best services , professional job has been done with my car. My service adviser Kenny Walters is knowledgable. His expertise is exceptional. I will be back there at route 23 location every time for my car services. Great job guys!

Bridge79

7 de sep. de 2013

Ken, was the service Manager I worked with, and it was a pleasure. He was very friendly and honest to what my service needs were. Ken, made me feel comfortable with his candid advice on what was necessary and what could wait. I took his service recommendation. Mostly because he took time to explain. It only took a few minutes, but that made a world of difference. I would return to Paul Dealership for all my needs. Thank you, Ken. It doesn't take a lot to have customer satisfaction. Just be honest, patient, and explain the why. So many businesses have lost touch with that simplicity. I'm glad Paul Miller and specifically, Ken has not. Bridgette Vital

Huisking

5 de sep. de 2013

Scott was OUTSTANDING. My disappointment was not with him or his excellent communication. I purchased my car from Paul Miller and travel a long way to use them for service. I believe in Loyalty. However, I was disappointed for two reasons;1. They did not replace the screen because even though they saw it had a heat problem, it wasn't high enough that BMW would allow replacement. Therefore, I run the risk of my navigation cutting out again. 2. Oil Replacement: They did replace the oil but kept the indicator at replace in 3000 miles so I have to come back again to replace the oil. Its a BMW policy so even though the oil was replaced, I have to come back in, arrange a loaner, spend the time to drive in/out for an oil change thats not needed. Its a waste of time on my part AND a waste of money on BMW's. But its the policy. I will still come to Paul Miller but wanted to let you know my disappointment. Again, Scott and the group were great- its a policy issue.Skip Huisking

BMWLover9

3 de sep. de 2013

I had an accident and totaled my 2007 528xi. It was towed to Paul Miller collision where Al Grazioli worked quickly with my insurance company to determine that the vehicle was a total loss. Al put me in contact with Cathy Kundert who helped me select a new 2013 528xi to lease. I met with Jim Caruso who worked out the details of the lease agreement with me. I can honestly say that these individuals turned my bad experience into a very pleasant one. They helped me through a really difficult time and made my new purchase a wonderful experience! Thanks to the coordination and dedication of these individuals, I was able to drive off in a car I really love!

BCianciotta

30 de ago. de 2013

No hidden cost tricks at this dealership, price promised was delivered. Great experience.Salesman was honest, straightforward and delivered as promised. Will return to this dealership when lease is up.

darlene53

28 de ago. de 2013

THIS WAS MY FIRST BMW EXPERIENCE AND IT WAS AN ABSOLUTE PLEASURE. KUDOS TO PAUL MILLER & THE STAFF! EVERYONE THERE FROM SALES TO SERVICE ACTED IN THE MOST FRIENDLY AND RESPECTABLE MANNER.

bigmac429

26 de ago. de 2013

Dealership is great. Its knows how to take care of its customers. Even a follow up email is always there to see how your trip to the dealership was.

elg8563

24 de ago. de 2013

Excellent service -had a problem that required the car to be left with service dept-was provided a loaner vehicle that provided us with all the comforts of our primary vehicle and then more. Our vehicle was ready when promised- the transfer was smooth and transparent.Will always recommend Paul Miller BMW to any contact that is looking for a quality vehicle.Eric Glover

karen711

23 de ago. de 2013

The service that was done for me was done promptly and exactly as I requested. My vehicle was returned to me beautifully cleaned, inside and out.

maratlerner

23 de ago. de 2013

Rich is the man. Overall service is unbelievable. That is why I only go to Paul Miller. Been going for about 5 years now exclusively.

mikeraff

21 de ago. de 2013

I advised Mr. Vara that I needed to leave by a certain time and he did his best to see that the service was done in a timely fashion.

twozniak1

21 de ago. de 2013

I have been coming to Paul Miller for purchase and service of all of my BMW vehicles for years now. I have always been satisfied with teh quality of service and the friendliness of the staff at the dealership. Rich specifically is a really good guy and has always been especially helpful in describing the needs that the vehicle has had and making recommendations for service.

adamdidia

21 de ago. de 2013

Excellent communication and service was performed just as Scott Vara stated. Car works perfectly under warranty too. No hidden costs. Highly recommended Thank you, Adam Didia

Norbertoagarcia2

16 de ago. de 2013

Very accommodating and knowledgeable. Knew what I needed and addressed same. I had visited a number of dealerships before in my current car search and was not satisfied with response. I was concerned at first because of the size of Paul Miller's dealership that I might get lost in the shuffle. The opposite was true. They were very attentive even though I was looking to spend the least amount of money possible in my car search.

remyiulo

16 de ago. de 2013

It's always a pleasure to have service at Paul Miller. If you have to wait for service there is a beautiful area to wait in. If you can't wait for your car you get a loner-usually, I have found the same as your own car. The service people are very friendly and accommodating.I must admit it is a rare occasion that I have to bring my 5 series in and this is my 7th 5 series. Nothing ever goes wrong. A very reliablecar.

malory

14 de ago. de 2013

Great experience. Great price. Daut was a pleasure to work with. Would definitely work with him again in the near future. Thank you, -Malory Gerson

KeithSchumacher

14 de ago. de 2013

The quality of the work performed was good. I was a little disappointed when I picked up the vehicle as the inside was not cleaned. Not that I expected a detailed cleaning however a vacuum and dust would have been nice especially since the repair service cost was almost 4k. I would like to note that the outside of the vehicle was reasonably clean maybe even washed. I will use this dealership again. Thank you

ebocchino

8 de ago. de 2013

Rich Rulli is always a pleasure to work with. He is very professional and always takes my time and day to day into consideration. Paul Miller is fortunate to have Rich as a representaive of the Dealership and the overall brand.

Telephone sales pressure

7 de ago. de 2013

Called after seeing car online, salesman tried to convince my son to place a deposit by phone with a credit card immediately, or the car would be gone for sure. Then belittled my son when told the purpose of the call was to confirm it was still available, so he could see car with me the next day. He said "you don't know anything about the auto industry, do you?" To Paul Miller's credit, once I alerted the dealer of the salesman's conduct, I received a proper and prompt call from the manager, trying to spin the situation into a positive and when that wasn't going to happen, to apologize. Well, we weren't going to go there because of the situation, but I do believe the sales manager was trying his best to salvage the relationship, which I appreciated. Suggestion: don't call ahead.

suzanjiehe

3 de ago. de 2013

People of service department are very nice, thoughtful and helpful. The service is as good as I expected. It's quick to get the appointment scheduled.

rbevilac

2 de ago. de 2013

My service advisor, Ken Walters was very friendly, knowledgeable and helpful. In addition the general staff was very kind and accommodating. Lastly, I was pleased to see that extra time, effort and parts were utilized to confidently ensure that the issues were resolved. Other dealerships would have returned my car without the repairs resolved 100% and hoping that the customer would not notice.

Deenakozak

2 de ago. de 2013

Great service, friendly people. Makes bringing in car for everything a piece of cake. Scott was great! Dealt with him a few times for tires and now service yesterday. Even though it was raining they still detailed the inside of my car and washed it! Unlike some other dealerships. Thank you!!

Mlpierce

28 de jul. de 2013

Very friendlyAnd helpful Explained all of what was being serviced and whyResponded to any and all questionsKept me informed as to the progress and any delays that were occurring

Cybertimeent

26 de jul. de 2013

Paul Miller BMW always rates above and beyond when it comes to sales and service treatment. I will continue to bring business to this dealership with confidence.

Jmurray78

26 de jul. de 2013

All of my requests have been handled professionally. Paul Miller always does a great job making sure things are in order from drop-off to the loaner to pick-up of my vehicle. Hassle free every time!

carl77

26 de jul. de 2013

Paul Miller BMW's service team is the equal of the cars they sell.Any time I've had a problem, it has been taken care of as fast as possible and thoroughly.I can't ask for more than that.

Proccamo

25 de jul. de 2013

My car broke down and had to be towed to the dealer late in the afternoon. Ken Walters, my advisor, took great care of me. He was quick in getting me in and out and even worked out a loaner car on such short notice. Ken went out of his way to look out for me and my car. I told him that its this kind of service that keeps me coming back to his dealership and why I will most likely buy my next car from Paul Miller.With so many BMW in the area, is people like Ken that stand out as professionals that keep their customers happy.So that is "why" I give the ratings above. Ken has gone far and away above what needs to be done...

Custlawman

24 de jul. de 2013

I had an appointment to drop off my 128i convertible for the 1 year service. Ken took me in right on time, had a loaner waiting for me and called me in the afternoon to let me know that my car was ready to be picked up. Everything went like clockwork. Ken was most professional and accommodating.

geracejt

24 de jul. de 2013

I live in Staten Island, NY. There are a lot of BMW dealers closer to me than Paul Miller.However, when looking for a new BMW, I found Paul MiIler BMW to be the cleanest and with the most inventory.When it came time for my first service, I decided to travel to Paul MIller BMW in Wayne, NJ.I left my house in Staten Island, NY at 6:30am and was back home by 10 am.The service was fast. Plus, I am a car nut. The car came back to me cleaner than when I brought it in and the car was clean when I brought it in for service.Very much worth the trip.I will continue to buy and get my BMWs serviced from Paul MIller.John Gerace

jjmc356

23 de jul. de 2013

Even though the Service Acceptance Center was very busy when I arrived at about 9:15 am for a 9:30 appointment, I checked in within a few minutes. Since I had requested service while I waited, a service representative immediately took my car to the service area. I met with the service advisor and said my car would be finished in about an hour, and it was just an hour when I was told my car was ready.

Big-guy70

23 de jul. de 2013

I was searching for a BMW 5 series. I met a nice guy Carl Ledsma. He was ok though sometimes seemed ill informed. I believe he was new. I test drive a few cars none if which fit what I wanted. I worked with them less then a week. I sat down with him and his sales manager. I informed them I was after a 535 xdrive with the m sport package. A car that retails for 75k+. The sakes manager had the audacity to say "people who are after this don't mind paying for it" to me as if I couldn't afford the car I was specifically asking for. I was treated so poorly because I dressed in jean and a hoodie rather then a suit I feel. I went to Morristown BMW where I met a great man named Tong Herrerra. He was superiorly informed and I was treated like a person and with the great respect. This is where I purchased my 535 xdrive with m sport package and full loaded with ever possible feature and package I wanted.

Ricks328xdrive

21 de jul. de 2013

I always love coming here. The atmosphere, the service, the friendliness always blows me away. Every dealer should take notes from this place. They go beyond your expectations.

Darcy5

18 de jul. de 2013

Kenny was very professional an helpful in arranging for getting my car serviced and provided additional information regarding a separate warranty question for my car. Paul Miller BMW in Wayne, NJ is not the closest BMW dealership to my residence, but the service makes the inconvenience worth while and I would recommend Kenny and this dealership to a friend and will continue to use them for service and the purchase of a car in the future.

JdIton

14 de jul. de 2013

Each time I visit the center, I am seen right away, my questions are answered, my car is returned to me serviced and clean, what more could I ask for?...Also the loaner was very nice, I plan to trade my X3 for the 528I.. I think that's the plan with loaners...lol

lfarrell1201

14 de jul. de 2013

Was happy with my overall experience at Paul Miller BMW and will definitely continue to use them for all of my BMW needs in the future.

Lexipavone

10 de jul. de 2013

Loaner was available and all of the service employees were professional and friendly. I never have a bad experience with anyone from Paul Miller BMW.

SDiskul18

9 de jul. de 2013

I can't say enough good things about Paul Miller BMW. I live out on Long Island, but refuse to have my car serviced at Bayside. I pay tolls and travel close to an hour to come here. This should tell you something. The friendly staff goes above and beyond to have your needs met. I give them 5 stars because they are efficient at what they do.

wbenzija

8 de jul. de 2013

This is my second car from Paul Miller and I am came away very pleased with the experience. Levinston sold me my first car and was very helpful with the second. I felt like I was treated fairly and my time was respected. I would highly recommend the dealership and Lev.

johnragu

3 de jul. de 2013

Thwe service representative, Rich Ruilli was, as usual, friendly, knowledgable and kept me updated on the progress of my vehicle while I was waiting. I have dealt with Rich in the past he he was always a plus to your business..

icruz129

2 de jul. de 2013

Cathy is very detailed, helpful, accurate, and cosiderable to a buyers needs. She does it all for me, easiest big purchase ever. Would recommend cathy to anyone looking to drive a bmw.

jflorio

26 de jun. de 2013

Everything was done to my requests and specifications. The car detail was excellent. The entire staff were extremely courteous and diligent. Pleasurable experience. Thank you

Icrobert

25 de jun. de 2013

Ken is always very pleasant and very helpful. He is also very knowledgeable and informative as to what the issue may be. With all the problems that I have had with my 2012 x5 Ken has tried to help out as much a he could.Ingrid C. Robert

junramos

25 de jun. de 2013

My buying experience is really great, Allen Morel, is really supportive, knowledgeable and went out of his way in helping my buying process as pleasant as can be. And dealership's showroom is awesome!

beamer2006

13 de jun. de 2013

Since I bought my first BMW vehicle at Paul Miller - Wayne, New Jersey I have always had an excellent and pleasant experience with them. They always treat me with professionalism and courtesy and the quality of work they do for my vehicle is great. I am a very satisfied customer.

hbernabe

12 de jun. de 2013

I want to share the great experience with the Service Team at Paul Miller BMW. They truly care about about their customers. My car was ready at the time that I expected and Service Advisor Ariel Baez provided me with a vehicle report in detail of what was done to the car. Thank you again, Hugo Bernabe

jenniferv88

10 de jun. de 2013

Exceptional service and great communication. Every issue was resolved in a professional and timely manner and I very much appreciated the updated status' via e-mail.

kzmrczsl

1 de jun. de 2013

I spoke with Paul and he made me realize I should keep my great car as it had many more miles to go. It is 113,000 and can go to 200,000. This is really what I wanted to do and he was inciteful with his help to me. When I went to pick my car up it was already ready (which was great) but Paul came up to me and asked me if I was "Sally" and I said yes and then he spoke to me personally about the whole thing. A difficult time for me was made easier and I have to complement him for a big part in this. I was so glad to have my car.

1tessa

31 de may. de 2013

Perfect as always and honest people,never had experience like this anywhere even.MB service people ,no comparison and in 2 years my next car will still be at Paul Miller ,you guys raised the bar so high.

Helmax

30 de may. de 2013

Jerzy Kutyla was a pleasure to work with and made the whole process easy. He was responsive, friendly and efficient. Thank you so much Jerzy!

scher56

22 de may. de 2013

I have been dealing with Paul Miller BMW for many years, both in sales and service, and I have found them to be excellent in every way: attentive, friendly, efficient, competitive, with a very clean shop and helpful, knowledgeable employees.

yselonia

21 de may. de 2013

We've never had a problem here--service, sales or otherwise. Everyone has been extremely pleasant and helpful. Our salesman, Levinston Hylton, will forever be our favorite person. We will always recommend him and this dealership.

pw8396

15 de may. de 2013

After explaining the problem, Rich asked a series of questions, to get a more acurate idea of the complaint. As soon as the vehicle had been worked on, he called to let me know the status, he then E-Mailed me the results.The work was done in a timely manner. All in all a very pleasent experience.

conncald

10 de may. de 2013

The service was so friendly quick and so attentive. I was so impressed with the whole experience! I felt like I was the only customer in the place!!! Like a Queen! And the whole place was spotless!!!

tlongo29

1 de may. de 2013

Paul was incredibly helpful, professional and responsive. He's an amazing service provider at Paul Miller BMW. Although my car was delayed due to an unforeseen event during service, Paul kept me apprised of updates and I was pleased with the results.

Fazio

29 de abr. de 2013

Treats you like a very important customer almost makes you feel you are the only customer . Great services and will always have my BMW service on Wayne

bmwbobby

27 de abr. de 2013

Brought my 2008 335xi for service. They took my car in right away no delay. The dealership is clean and neat and they have a great system to check you in. My car was ready when they said it would be and even washed my car before I picked it up. Everyone was friendly courteous and professionally dressed. A first class operation all the way. Great job guys. It was a pleasure. Sincerely, Robert Heim

dwilliams65

26 de abr. de 2013

I have been purchasing/leasing personal and business vehicles from Paul Miller for close to 15 years.Rich Rulli has been my service contact for at least 5 of those years.He is prompt, courteous , knowledgable and a pleasure to deal with.

Dadad

25 de abr. de 2013

You guys are lucky to have Paul Czyz working for you. He does everything that he can to make service at Paul Miller BMW as positive an experience as possible. In my more than 55 years of owning cars, I've never dealt with someone who is so dedicated to satisfying customers.Alex Sokol

Ppatel17

21 de abr. de 2013

This was my first time at Paul Miller BMW and you are a truly great dealership. All of your employees were very courteous, helpful, and friendly. I loved my experience and would highly recommend Paul Miller BMW to others.

RIntrieri

20 de abr. de 2013

The service department here at Paul Miller BMW is the reason that I actually enjoy bringing my car for service. The staff is very professional and courteous and it is also an educational visit. They thoroughly explain what they are going to perform and why it is suggested or necessary. I will not considering purchasing or servicing a car anywhere else.

yiyang

19 de abr. de 2013

I think they are the best BMW dealership in the region. My experience at Paul Miller BMW was by far the best car purchase and service experience of my life. They are super nice and knowledgeable. I'm feeling home every time I visit them. I would highly recommend Paul Miller BMW to everyone I know.

Sunisa1

16 de abr. de 2013

Kenny always provides the best customers service . He is knowledgeable ,sincere and very polite. He always explained the problems clearly and offer the best advice to resolve the problems. We are glad to see him at the service desk and hope to have him as an our adviser whenever we needed the service at the dealer. He is the best.

cjzegler

15 de abr. de 2013

Dealing with Paul Miller BMW is a pleasure because there is no sales pressure as well as they are patient and responsive to all your questions and concerns. This is my is my fifth new car lease thru them and the experience for exceeds my expectations each and everytime. Also, there service center is the best. Ask for Service Advisor Rich if you need to work with the best.

JerryTartaglia

15 de abr. de 2013

Overall very good experience. They took vehicle for service quickly, I received loaner, all vehicle fixes were made, was notified when complete and picked-up the vehicle. Very smooth and easy.

shknee

14 de abr. de 2013

Dan, is great, so is everything else. The dealership conveys professionalism in all aspects. The service was quick and on time and lived up tp my expectation.

Marc shaw

13 de abr. de 2013

Very attentive team. Did all the work they said they would do in the timing they estimated. Very nice facility. You might want to improve the customer experience in the area where you can work on your computer while you wait. BMW does need to look into a different system with their headlight switch. Since it sticks out and it is near your knee on the dash it seems awfully easy to knee it and break it.

Paulm335

11 de abr. de 2013

I always have an excellent service experience at Paul Miller Bmw. The customer service is great and everyone is very friendly. I highly recommend this dealership for service.

Ronzo46

10 de abr. de 2013

Cathy is very professional and provided assistance with all our questions. She was very thouough in making sure that the features in our previous BMW were in the new car. I have purchased 4 cars from Cathy and I will continue to purchase cars from her and Paul Miller. Paul Miller understands Customer Satisfaction and Experience. thanks you.

bhowey

7 de abr. de 2013

Buying a Certified BMW was an awesome experience for me. This dealership was very friendly and had great service. Albert Medina was my salesperson and he made me feel right at home. I plan on buying more BMW's in the future because of this experience.

pop54

7 de abr. de 2013

the service was very good .every one I delt was as nice as could be .I will always use paul miller bmw for all my service needs. thank you see you soon ,frank

phyl1012

6 de abr. de 2013

Pawel Czyz, as always, was professional and knowledgeable. My visit was for snow removal tires, some scuffed rims and needing new all season tires. A+

Dbeckmann

6 de abr. de 2013

Keep up the awesome job!!! Thank you for taking good care of my BMW! I also met with Michael Grueber who I thought was a outstanding. I enjoyed my visit through out the dealership yesterday:)

rbevilac

3 de abr. de 2013

My service representative (Ariel Baez) was friendly, informative and knowledge about the service being performed. He also has good knowledge about my vehicle and was able to answer other general questions I posed to him. Overall, Mr. Baez was a pleasure to deal with.

HoushangGarakani

3 de abr. de 2013

Attentive, genuinely concerned about the car and complex issues in the repair process. Friendly, patient, took time to expalin what was needed. Never tried to sell more than necessary or in a rush to get off the phone.

pf81

19 de mar. de 2013

AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am disgusted and bothered that my problem has escalated to the level it has. I took off work yesterday and went to the dealership directly before making any complaints to the BBB, consumer affairs, internet, etc. to try to resolve this issue and stay a customer of Paul Miller BMW. This action in turn led to me being threatened by an employee, and being told they did not cause the problem, they are not fixing it, etc. and forcibly being told and DEMANDED to GET OFF THE PRIVATE PROPERTY REPEATEDLY by Mike Gruber (Service Manager Director) in which I had to call the police to come and get involved with this matter and file a police report.I brought my car to BMW in Bloomfield on August 13, 2012 to get an initial oil change, and a Diagnostic check and Multi-Point Inspection of the vehicle because I just purchased the 2003 X5 (66,000 miles) a week earlier from TSJ Auto Brokers in Lakewood, NJ, the car was in excellent, mint working condition. Bloomfield BMW did an oil change and a full diagnostic check on the vehicle which I have all the reports/codes and told me only a couple things that needed to be done with the car: belts, air intake boot, and engine gasket was leaking. Other than those things, they said and documented the car was working perfectly.I brought the car to Paul Miller BMW because it is closer to my home to have the above mentioned things fixed, once there they also told me the water pump, thermostat, hose, disa valve, expansion tank, etc needed to be done. I agreed to do all of those things as well. I came back two days later to pick up the car and my air conditioning was suddenly and completely broke and blowing hot air which we noticed IMMEDIATELY because someone left it on and set both temperatures all the way to 60 degrees which me or my wife have never put it below 68-70 because the air coming out was freezing and it worked PERFECTLY. It is very strange, that after a 6 mile test drive drive by a SERVICE mechanic, that NO ONE ever mentioned to me, oh by the way, your air conditioner is broke.Rather than deal with this problem and correct it, your dealership would rather lose a customer for life, treat a customer in extreme disrespect, and risk the consequences of me talking to friends, family about this experience, and filing numerous complaints against this business. Mike Gruber would rather simply strong arm me and shoved me off like I was garbage and DEMAND me off the property saying this is private property. If this is the case than I have no problem letting EVERYONE know how I feel and explaining exactly what happened to protect other customers from this happening to them. I don't understand how this dealership thinks a customer can drop a car off to be fixed, and when you go to pick it up something else is completely broke and they expect you to pay for it. I refuse to allow this to happen, and be treated the way I was treated by your company. I simply wanted the problem addressed and corrected, instead they made a very poor business decision in the way they dealt with this issue.paulferrera81atgmail.com

Mashman

2 de mar. de 2013

Bought a demo in two days! Great advertised price easiest deal I'v ever made. Albert Medina promised me that I wouldn't be disappointed and it would be worth the 75 minute drive. He was right. Everything went as smooth as pie.

Jim C

23 de feb. de 2013

Originally worked with Kathy K and finished with Jay C. Both were easy to work with and made my experience stress free. Both communicated with me via internet and phone on an as-needed basis as I am not local to the dealership (I am in PA - 70 miles from the dealer). All dealer personnel were professional right down to the lot attendant who offered to wash the car BEFORE the test drive due to the weather. Overall - a great experience from e-mail to visit/test drive to delivery and a great price too !! Thanks.

Debra

22 de feb. de 2013

You guys are courteous...and the BEST! I appreciate being treated well, as a female car owner. Thank you!

skiph

22 de feb. de 2013

I find them to be the most responsive.... and their are several dealers within 2-5 miles

lounnj

22 de feb. de 2013

This dealer has the best service I have ever seen. To are very detailed and are customer service oriented.

carolynnee

22 de feb. de 2013

All was as great as usual..and that is all I wish to say

LGen

15 de feb. de 2013

I just bought/leased my 3rd car from Paul Miller and I can't say enough good things about the dealership, and in particular Paul Aldaz. Their professionalism and client services are unmatched.

Francis R

12 de feb. de 2013

I had a broken tail light with my X5 and called Paul Miller. When they confirmed they had the part, they were able to fit me right in on the same day. I was in and out in less than an hour (washed car and all)!!

Fran

7 de feb. de 2013

I brought my car in for a headlight bulb. I did not have a previous appointment, but, my car was serviced once I explained I had a long trip scheduled this weekend. In addition, my car was checked over and other issues where addressed while I waited. I like the coffeee, bagels, computer and desk provided. When my car was ready I had completed some pending work I had to do.

Marbles816

5 de feb. de 2013

We were an unfortunate victum of SANDY. Our Beamer that we had only for a short period of time was taken from us. So I spent three months looking for another to replace her. I met Jay over the phone and we made the purchace prior to coming in. Once we arrived, Jay greeted us in a very professional manner, The transisition was simple b/c all the essential paper work was completed over the phone. It was just a matter of inspecting the vehicle and signing the already prepared documents that Jay set up for us. We were delighted with the 2008 528xi that we saw in the dealership's heated holding area. After our two hour ride home, my wife said the vehicle had an amazing ride. Our overall experience went very well compared to other BMW dealers we encounter in the past. This is our sixth BMW in 23 years, so it's obvious that we enjoy these cars. We will look to Paul Miller first in the future when it is time to purchase another. Thanks for your help Jay.

Dozdoz

3 de feb. de 2013

Horrible price. They tried to sell me a completely different model than my model just to get rid of it before yearend. Price was almost $120 per month more expensive than the best price I have received.

Lori M

3 de feb. de 2013

As always, excellent customer service from Ryan, Paul A and Ricky. They make the process easy and pleasant. This is the 5th car we leased from them in our household and will continue to come back.

Eva F. Mitry

3 de feb. de 2013

Would like to compliment the staff for their excellent service during my visit to the dealership on 2/2/2013. The young man who registered me upon my arrival went above and beyond the expected courtesy.

Carmela

2 de feb. de 2013

This is my 4th BMW with Paul Miller and my salesman Durem & finance mgr. J. Caruso are the best. I will never go anywhere else.

Medhat

26 de ene. de 2013

First Class services, it cann't be any better. From dropping off the car, the morning coffee and breakfast at the waiting room, the loaner BMW that you get until your car is finish until you go back to pick your washed car.

Lou G

25 de ene. de 2013

Purchased a Certified Preowned 2009 X5 on December 29,, all went very smooth, our Salesman Jess Garcia was very professional, no run arounds like you would get at dealerships. The building is classy as are the employees that work there. Brought back the X5 for service on January 22 (Had 3 minor issues plus somehow the rear wiper broke off), got a loaner, had it for 3 days while they worked on my vehicle, and got my X5 back on the 24th. Needless to say they fixed all the issues including the wiper under warranty. Service is great and I highly recommend anyone shopping for a vehicle, especially a BMW, to come here for their great service and hospitality.

Larry Twohig

24 de ene. de 2013

Jay Cuyco was my sales advisor, and he made it a very pleasurable, low stress experience. I'd definitely recommend him, and the dealer, to my friends. Some slight hiccups in the registration process, but overall smooth running, and a good value.

Yova

24 de ene. de 2013

Great purchase experience. Danny A. Is a great sales man. Very satisfied with purchase process as they are commited to creating a pleasurable experience for buyer.

Hal Tihan

24 de ene. de 2013

I have been purhasing vehicles from Paul Miller BMW in Wayne for the last 8 years and they are the best. Friendly and always helpful sales staff, excellent service, great facilities and overall an very pleasing experience. I have just went back to them for my third X series of the "ultimate driving machine" and they are just amazing. Paul Miller BMW people worked closely to make the deal happen as quickly, easily and cost effectively. Thanks you guys...

Dani Loves Her X5

23 de ene. de 2013

It's nice to feel appreciated as a customer, and the Paul Miller staff always makes me feel that way. My car is usually repaired ahead of schedule, and given back to me freshly washed and vacuumed. They genuinely care, and do their best to ensure both sales and service customers needs and wants are met. I have leased five BMWs from PM BMW, and recommend anyone reading this to go there for their next BMW!

Pet Lover

17 de ene. de 2013

Haven't needed any repairs, but every time I need to bring my car in for service: I'm given an appt. right away, my service advisor checks whatever else might be needed so I don't have to make another appt. in a couple of weeks, he explains everything in detail that needed to be done, and calls to let me know when the car is ready (and it's always when he said it would be ready); everyone is courteous and friendly, and the care and attention to my car is greatly appreciated. Our next car will be purchased from Paul Miller BMW in Wayne, NJ.

MAM

16 de ene. de 2013

great organzition- knowlegable ,curteous, efficient

Z3 to 750

13 de ene. de 2013

I have been a long time customer for sales and service. This is my most recent purchase of a 750xi and could not have been more pleased. Fred Barden my sales associate has been top notch over the years supported by an excellent service staff. Keep up the good work and the customers will continue to return.

A Paul Miller Fan

11 de ene. de 2013

The service is always excellent at Paul Miller BMW. The personnel are all professional and treat you as if you are special. The service writers always explain what has been done and are always ready to answer any questions thoughtfully and respectfully.

jamie

10 de ene. de 2013

excellent customer service. i was beyond pleased with buying my new car from Paul Miller BMW. everyone was friendly and made sure i was 100 percent pleased and all questions i had were answered before i pulled off!!!

Jim L

10 de ene. de 2013

No problems great people treat you right

Peter Roccamo

8 de ene. de 2013

Great Service department, I will definitely consider buying my next car here.

Steve H.

7 de ene. de 2013

Brought my car in for the special spa treatment. Dropped off in the morning and picked it up at the end of the day. Looked showroom new again. Great job!

ghong98

4 de ene. de 2013

Charged deposit and then the car was sold to another customer and then refuse to refund the deposit. called and emailed numerous times, kept saying we would have to order another car from him.

franhouse

23 de dic. de 2012

This was the first time I purchased a new car from Paul Miller BMW, I had used their service department in the past and they are the best ever. A few years ago I was in to buy a 5 series from Paul Aldaz but it didn't work out, I needed a car at that moment and BMW was about to release the new 5 series in 3 months. Even then Paul was great, Iam so happy with my purchase of a 535 x drive and Paul Aldaz' assistance was a keypart of that.

tanch8

18 de dic. de 2012

To start with, I'm really glad I made my purchase(2013 z4) through Cathy. Two month before this I had a really bad experience with another dealer, wasted months of my time. Cathy, on the other hand, is very responsive, efficient, informative, patient and extremely kind. Moreover, I appreciate her honesty, which I believe is the most important quality you are looking for when you purchase a car. I got a satisfying price within just a few phone calls from her while other dealers are still playing with tricky numbers. Then she patiently helped me on choosing trim/interior, even sent me samples to help with my decision. And then a fast order and boom --- one month later, I got my sweet vehicle, exactly the way I wanted!To sum up, over the past few months, I've contacted a couple dealers regarding my purchase, and I'm so happy I found Cathy. This is without doubt the best purchase experience for me. I would recommend her strongly.

Ashapir3

4 de dic. de 2012

Excellent quality, incredible deals. Second car leased from Paul miller BMW. By far the nicest BMW dealership I have seen in my life. Paul Aldez is a no nonsense salesman who was very helpful and knowledgeable during the entire leasing process.

Rcwolter

18 de nov. de 2012

Seamless and extremely professional. This is the fourth car that the family purchased from the dealership and in all aspects, from purchase to service, they continue to exceed our expectations.

blueangelx3

14 de nov. de 2012

I have purchased three vehicles at Paul Miller BMW and have been satisfied every time. My sales representative, Steven Perrella is always very helpful, pleasant, and detailed. Jim Caruso is great with financial options. Overall, I enjoy the professionalism of this dealer, excellent customer service, and very up to date and clean.

Kerriteresa

4 de oct. de 2012

Jess Garcia was an outstanding salesman. Everything was done quick and easy. I would recommend Jess to anyone and do it all over again.Thanks so much !!

EdSheldon

30 de sep. de 2012

I could not evaluate the quality of work, since nothing was done to replace or service parts of the vehicle. Only a courtesy evaluation was performed on the whole car. I was impressed with the attitude of all employees I came in contact with. Since no price was charged I could not answer that question. I was given an estimate for tire replacement and front headlights.I will consider the above items when I bring the car in for a 60k mile service within 6 months.

lovecars

26 de sep. de 2012

Friendly and courteous. good follow-up.

Dadad

20 de sep. de 2012

I've dealt with Manhattam BMW and Bayside BMW and found their service poor, at best. Paul Miller does justice to the BMW brand. Service advisor Pavel Czyz is refreshingly very helpful.

khmodi

1 de sep. de 2012

I have worked with Chris W now on 2 BMW leases and have found him to be great and trust that he has my best interest in mind.

elisa.karlson

31 de ago. de 2012

Brought my car in for routine service. I had neglected to tell them of some issues I had with the car when I first made my appointment. The woman who met with me was very attentive and made sure to address my issues. I am especially pleased that she took several extra steps to help me with one in particular which I'll explain: the man who painted my house moved my car during the process and got a greay "haze" of paint inside my car on the black leather- on the door, on the seat and on the center console. It was only visible in bright sunlight but I was unhappy about it. The BMW representative first had me talk to a gentleman who understood the cleaning products. He suggested having the people who detailed the car try some of their cleaning fluids on a small section of the car to make sure it didnt hurt the leather, and sure enough, they were able to resolve the problem. My car looks beautifully new again and I left a very happy customer. Thanks to the team.

erickmason

26 de ago. de 2012

Cathy was responsive, informative, and delivered on her promises. I had a great experience dealing with Cathy Kundert. I would recommend others to her and I have another BMW 5 Series coming off lease in 18 months, will definitely give Cathy the opportunity. Best Regards, Eric Mason

marcon

24 de ago. de 2012

This is the third BMW I bought from Chris -- and it is by far the best. The features are just perfect, timely, swift and accurate.

crisboss1

23 de ago. de 2012

This is my 4 bmw in 3 different dealers i have bought and im going to be honest, i had the best service in Paul Miller, our sales guy Paul Aldes was awesome, he made the whole process very pleasant, fast and a great experience.

niraj.shah.9843

14 de ago. de 2012

Reason for great review is because we were in contact with her for a couple of months and she was always patient and accommodating. Every inquiry we had, was answered promptly and pleasingly. Always felt comfortable with her and never felt like we were being haggled with or deceived, she was a perfect salesperson.

junsalvadorph

3 de jul. de 2012

buying experience,i cannot say anything if every bmw dealership have a sales rep. like Justeen Lee customers will come back and 100% recommend the dealership. heads up Justeen Lee keep up the good job.

Neelyx215

21 de jun. de 2012

Awesome service! Jay was on top of the deal and extremely informative! He made sure I was comfortable with the car and the payment to make sure the deal worked best!Thank you all your help!

Frasbimmer

14 de jun. de 2012

I live in Texas and was a bit apprehensive about buying a car out of state. I found a great deal on the exact car that i wanted even before the ar came off the boat and Daut really made me feel at ease. He communicated with me daily and made time to meet me late at the dealership. He then came in on his day off so I could sign the paperwork before I had to jump on a plane back to Texas. Great customer service! After I left, he orchestrated getting the car shipped to Texas. I will definitely look to purchase again for Daut even though I live half way across the country. Thanks to Daut for making it a great experience.

tpfennig

6 de jun. de 2012

This is an excellent dealership. It goes the extra mile for its customers. Everyone I dealt with was attentive and friendly. Professional and high quality work.

BobbyG63

5 de jun. de 2012

Chris took the time to go through all of the vehicles we were interested in.He provided us with World Class Service and exceeded our expectations.We are now the proud owners of a second BMW.

edoe98

7 de may. de 2012

I would never buy from this dealership. They have no pricing integrity. I walk in on Saturday and buy a car. We come to terms on price on a bmw. We agree. Then the next day they decrease the price of the car by thousands of dollars but won't honor the new price. These guys are disreputable and while they might be selling high end vehicles, they might as well be selling cars in a 3rd world country because they won't last long. Ryan Brock runs the sales department and should be let go for his lack of integrity.

Vanessa Formica

1 de may. de 2012

I had a wonderful experience at Paul Miller BMW in Wayne, NJ from the moment I stepped into the dealership to the moment I left with my car. Bob in Sales was so helpful and very knowledgeable about the cars. Coming off of a terrible experience at Circle BMW in Eatontown NJ, I was very skeptical about the car buying process. But these guys are true professionals and provided the level of service one would expect from a luxury dealership. Highly recommend the dealership and ask for Bob!

rok1124

28 de abr. de 2012

I have purchased five cars in the past years from Paul Miller.I have always traveled a great distance for service, whether I was while I was leaving in Connecticut or New Jersey.It was the overall experience at the dealer but especially because one man at the service department name Kenny.

ercan

23 de abr. de 2012

Previously have owned 2 BMW's 3 series and were purchased from another dealership. Spoke with a friend and recommended Paul Miller. WE were very pleased with our expierence at Paul Miller but most of all our salesman Nderim Daute was great. We told him what we wanted and advised us on what was available instead of saying, what he can get in not get in. Very pleasent person to deal with and gave us a great deal. Would definetely go back.

JAEmer

22 de abr. de 2012

I was happy with the overall service visit. Parts needed for a repair to my convertible top were not in stock but should arrive in a few days. I will return to have it fixed when the part arrives. This survey requires too much info.

AMichaelCandido

18 de abr. de 2012

Jerzy, Ryan, and the business manager (whose name i do not recall) were all extremely knowledgable, friendly and helpful. This is my 3rd car from PM BMW and every experience there has been the same! I have recommended this dealership to many of my friends and associates.

sparky

11 de abr. de 2012

They cant seem to get my plates and registration to me on time i have called several times and spoke to more than one person on this matter and im passed on to someone else or put into voice mail with no call back. purchased march 23rd temp tag good till April 12th (tomorrow)guess ill just have to let my new truck sit in the garage till they send them to me.

650driver

5 de abr. de 2012

In the beginning i explained that i had to rush so Cem did a great job to speed up the process when i was there also Paul was very quick and accurate with his operation of work. Overall it was a professional work by the service department. I am glad i find this service because i am never going back to mortistown bmw dealership again. They told me i had to replace my brakes and there wasnt any other way to fix it however paul miller bmw service was able to solve my problem less then an hour.

amy1210

3 de abr. de 2012

Jerzy was very helpful and instrumental in the purchase of my new 328xi! I would recommend Paul Miller, and Jerzy, to any of my friends and family.

epires

27 de mar. de 2012

My entire experience to purchase a certified pre-owned BMW was great. From my inquiry thorugh the website, to a call by Joy in which he showed great interest in doing business with me, to meeting with Jay in person the next day, and leaving the dealership driving the vehicle I wanted, my experience was phenomenal. That shows great commitement to customer satisfaction, which is a must to me. Jay brings a new dimension to car sales which impressed me a lot.

PConiglio

15 de mar. de 2012

Paul was very professional and I had a great experience leasing my BMW. I would recommend Paul to any of my friends looking for a BMW.

Kenneth M. Benus

13 de mar. de 2012

Firstly, the friendship and treatment by Jim Ott cannot be overstated. He is the first and most significant reason that I have purchased two cars at Paul Miller. Having said that, your sales staff, most particularly in the person of Jerzy Kutyla, has made this transaction the best of my car buying years, including my years of buying Mercedes and Porsche, which at my age of 77, and my car buying 55 years is not stated lightly. If God allows me future car purchases, they will be BMW and Paul Miller.

slick123

8 de mar. de 2012

Salesmen was very professional and knowledgeable...knew all info about the car ...very pleased overall with the time frame from start to completion and thorough explanation at time of pickup

LEMMONS

29 de feb. de 2012

I cannot say enough wonderful words about my salesman, Paul! He was knowledgeable, bright, personable - a pleasure to deal with. He went out of his way to explain everything so that it was understood. I will happily and confidently recommend him to everyone.Also, Ricky Wan provided the extra, final touch to a great experience. His knowledge and speed were appreciated.

morriskeno

29 de feb. de 2012

very satisfied everyone is great from the moment you walk in the door. the service people has so much knowledge with the cars it gives you a peace of mind.

shhoyle

23 de feb. de 2012

I have leased 4 cars from Paul Miller BMW and have always had a great experience. It has been a pleasure to work with Justin Lee. Thank you,Steve Hoyle

angela

20 de feb. de 2012

I came into dealer to have a tire replaced under my tire warranty. My lease was just about up and I had gotten very competitive pricing from another dealer. Steve and J Caruso went ou of their way to get my deal done quickly, accurately and at price that was acceptable.

Altagracia Nunez

26 de ene. de 2012

From the begining Cathy was very courteous, very knowledgeable and responsive to all my inquiries. Overall Cathy is very profesional, a real pleaseure to deal with.

chopraa

19 de ene. de 2012

It was a good experience to visit the service department and introduce myself. The people were friendly,supportive and understanding. The response for check engine sign was prompt and I appreciate the courtsey car wash. Keep up the good work!

dewr1

17 de ene. de 2012

Ken in the service dept is always helpful in getting done what is needed quickly. Get great, friendly customer service. Feel comfortable bringing my car here.

2012BMW6

16 de ene. de 2012

Thank you Marcelo for making the sale so easy and pleasant! You are an asset to Paul Miller BMW! Keep up the good work! Thank You Again!!!!!

Yoherry

3 de ene. de 2012

Great people!!! Especially the General Sales Manager Ryan, Sales Manager Jimmy Estevez and Cathy!!! I will definitely recommend this dealership to my friends and family! I love my BMW!!!!

lazsch

23 de dic. de 2011

totally professional experience from beginning to end---sales,finance , to delivery; a warm welcoming courteous environment with attention to detail and most importantly to customer satisfaction

hummeba1

21 de dic. de 2011

Brought car in for yearly service. Not only was service performed quickly, but the car was returned washed and the interior cleaned. Couldn't ask for better service.

KTR

9 de may. de 2011

These guys couldn't have been more enthusiastic while they were selling me the car, but once I signed the papers they really screwed me. Delivered the car (and started billing me) WEEKS earlier than I'd agreed to take the car (I wanted it at the end of December when my lease was up, they delivered it in early December -- so I wound up paying new lease as well as old lease for a month). Then, when I brought my old BMW in to drop off, I asked for the second time (as I had when I first came in to negotiate the new car) if I would have any problems on the trade-in. They assured me it wouldn't be a problem and that they'd take care of everything. Two weeks later, I get a $3,000 bill from BMW financing claiming there were scratches on the car (there weren't; it was just dirty). Paul Miller didn't do a thing to help me, although on my own I eventually talked the price down to less than half that (still a rip-off -- so beware of BMW financing returns, and make sure you STAND THERE while they're looking your car over. They will cheat you blind if they can!). I love my BMW, but never again from Paul Miller. In fact, today, I'm going out to buy my son his first car -- and because the people at Paul Miller can't be trusted, I'll be buying it from another dealership.

bishoyaiaad

14 de abr. de 2011

Great customer service they really work with you to get the best car avaialbe. Prices are negotiable compared to other BMW dealers in the state of NJ. Very friendly staff and professional. I'd definately get my next car from Paul miller. Highly recommended.

jluv319

10 de abr. de 2011

Christian is very professional and courteous. He was very detailed and made every attempt to make sure we were very satisfied. Already referred family and friends to him. Christian Graciano is excellent in relation to professionalism and customer service.

The G family

24 de feb. de 2011

My wife and I leased a 3 series in 2008 from this dealership. But since I live in Mahwah, I servided the car closer to home at Prestige. Loved the car and service. Recently, as our lease was coming up, we called Paul Miller to come in with our lease and get a new car. We never got a call back...so since we loved the service at prestige, we went there and were treated great. Why am I writing this review about Paul Miller?well, moments after my wife turns in our lease and is waiting to get into finace for her new lease at Prestige, she magically gets a call from Paul at Paul Miller. 3 years, never a call until he obviously is alerted that we turned our lease elsewhere. He procedes to tell my wife to walk out of Prestige and he will give her a better deal. What a slimebag!!! Never would I think a highline store would stoop so low. Don't go to these slimbags, go to their competitor in Ramsey where they are professional. I will tell everyone I know that PAUL at PM is complete slime used call salesman who probalbly wears an 80's sport jacket.

psubrennan

18 de ene. de 2011

I purchased a 2010 pre-owned X5. I visited 3 other dealers before finding Cathy at Paul Miller. She was a breath of fresh air! There was no pressure and she let me test drive the car as many times as I wanted. I inspected every inch of that car and she always returned my phone calls & emails promptly. Never did I feel that I was bothering her. I've had the car 2 months now and she still gets back to me (even after hours) to answer any questions I have. She even dropped the car off on a Sunday for me as I couldn't wait around on a Saturday to have it detailed. Also, since she lives near me she even offered to take my car in for its scheduled maintenance!There was only one mistake made in the process and it had nothing to do with Cathy. The man handling the financing paperwork messed up the APR% and financing term. Cathy showed me how she wrote it out in detail for him and sure enough her's was correct. She left no room for error so I'm not sure how he messed it up. Good thing I caught the error though! So far so good in my book! Cathy is wonderful. She is in internet sales. Look her up, you won't be disappointed!

mehadi66

17 de ene. de 2011

2008 BMW 328I RED 7000 MILES ONLY, I called about this BMW from NYC and they said they had it in stock, i been burned so many times when dealerships lie and tell you they have the vehicle but they dont, so reluctenlty i came here but to my surprise the car was sitting on the lot. They lowered the price from $26000 to $25000 few days ago, so i test drove it, loved it, Asked Jay about the price, he called his manager and came back to me with $24600, I said I will take it for $24000, as i though it was very reasonable. Didnt have to bargain too much, very smooth process. After i agreed on the price, i said ohh i should have asked for the matts and ipod adapter in the deal, then i said to jay while i was waiting on the BMW finance, hey can you throw in the matts, he said no problem, i will throw in rubber matt. I am still in the dealership, they are preparing my car. No pushy sales tactic, no bullshit atleast from Jay. He was courteous and straight up. Just so people dont think this review is BS, this is myvin # VIN: WBAVC53538F010254. Also you guys can email me with the questions at rezviiatgmail.com. But i would say that, do your research and visit other dealership, so this way when you come here you know what you want to pay and you will see the dealership experience difference, you will get the best price if you buy the day you show up. I am writing this review while i am waiting on my car getting detailed and prepared. There is two people that run the internet department, jay and a lady, both very nice and good people. I took the 6.95 financing with 100k free maintenance, i will pay it off after 6 months, you have finance with them to get the free maintenance.

rsmithfield

22 de sep. de 2010

I have purchased many carsover the years and this was my first BMW from the second I walked in the door the people were very friendly. My sales person Matthew wood made this the bst buying experience of any car I have ever purchased. He didn't push me into saying yes the night I came into look and my wife and I went home and made th decision and called Matt back the next day. The nigh we came in to pick up the car it was a very pleasant experience one of the managers came over to us and thanked us for purchasing th car it made us feel very good and we would recommend anyone we know to Paul Millr BMW in te future. Thsi was a great experience and I love my car

HappyFace

9 de jul. de 2010

I purchased a BMW 3 series convertible last June and I have to say that I was quite impressed with my sales advisor Christian. Christian thoroughly explained everything and nothing was a surprise, everything was clear concise and direct. There were no questions left unanswered, he knew everything about the vehicle and I'm glad to say that we negotiated a very fair deal. I also like the fact that Christian offered me different options based on my budget and talked to me about the benefits of all Paul Miller BMW has to offer (lease vs finance or certified vs new). Christian was EXTREMELY helpful, I would recommend anyone to him.

goldenpanther

28 de mar. de 2010

Purchased a Certified Pre-Owned 07 BMW from this dealer. These are some of the problems experienced:1) On day of delivery, found that both bumpers had been damaged. (I do not live in NJ came to pickup vehicle without previously seeing the car; only on line). Dealer did agree to compensate for repainting but only through free lance painter found in my state. Mr. Sheffield, Sale person, was most sympathetic, agreed to pay himself. However, Mr. Chuldzinski, the sale manager was not, very rude in fact.2) Found both right side wheels are dented upon first attempt for state inspection. These were dented on the inside rim; could not be immediately viewed at delivery. These wheels do not cause vibration at high speed; it is most noticeable at lower speeds suggesting the wheels are definitely out of round. Confirmed by later inspections3) 2 tires were supposed to be new; later inspection showed these were obviously not new.4) Upon getting the bumpers repainted, found that most of the right side of car had been repainted. No accidents reported on CarFax. After threatening to return the vehicle, owner of franchise viewed records and found vehicle had been painted when new, on his lot, before initial sale. 5) I've purchase 13 vehicles in my lifetime. 3 out of state from where is was living, nearly all new vehicles. The SUM TOTAL of all the problems with these 13 vehicles does not meet or exceed the problems I have had with this one car purchase. It is not over. I still have to resolve the bent wheel problem. Hopefully they can be fixed; won't have to be replace. I could have done better buying the BMW from a private owner. The only advantage now is the financing BMW of NA was offering. That advantage may dry up if I have to purchase new wheels and tires to equal the condition they should have been in.

Richard1199

11 de sep. de 2009

Dealer is excellent... Have 3 BMW's / Price was right / no Games / Service top notch ... Love "em" very professional for a car dealer... rially done right... Facility is unbelivable too.My over all expereince in Northern NJ with BMW dealers is 50 /50 ... purchused 10 New BMW's in the last 7 years... Paul Miller BMW by far is the most qualified to work on BMW's and actully know what's going on... like I said no games / Just great Service.Richard

robbinp654

10 de sep. de 2006

Purchased a 2000 BMW 323i from this dealership, read all descriptions and viewed all photos in ad stating car was in great running condition with all power options and had been inspected by their "Expert Service Staff". Had car transported to NC and when received the car, it had been grossly misrepresented!! A/C doesn't work, wires showing through the tires, windshield cracked, dented hood, power windows on passenger side don't work, lower bumper looks like it has been run back and forth over a concrete parking barrier, numerous scratches down to the metal. Had car checked out by a "Real" BMW expert mechanic and there is over $3,000.00 in mechanical defects!! After putting new tires on the car, I had to put front brake pads and rotors and replace the driver side front swaybar link, which was broken off and hanging in the wheel well. Called repeatedly and Ryan the "manager", refused to do anything.

dcs265

13 de abr. de 2004

I bought a CPO 2001 330xi auto from Paul Miller towards the end of March. Our salesman seemed disinterested in finding us a car and lethargic. It would take him days to return a phone call and he frankly did not know much about BMW vehicles. When we were closing the deal on the 330xi, I noticed that the bottom of the front bumper was cracked. I confronted him with this issue and he refused to fix it; I then told the manager that if not fixed, I would not buy the car. Naturally, they fixed it. Fortunately, the salesman was fired but two days after we bought the car from him. All seemed well when I took delivery of the car; however, a week later when I was filling up gas, I checked the car's tire pressure. The front right tire was off by 6 psi so I corrected it. Behold an alignment issue! I immediately called Paul Miller and told them about how the car would veer to the left when the steering wheel is held straight. I then brought my car in and took a road test with Glen, the warranty manager. He stated that I did need an alignment and since I just bought the car, they would cover it. After I made an appointment, I again questioned Glen , asking him if I would have to pay anything; he stated no. Two days later I drop off the car and I receive a call later during the day that they would not fix my alignment. Chris, the CPO manager, refused to pick up the tab. In an argument with Glen, he called me a liar and denied ever saying the repair would be free. In the end, the manager agreed to split the tab 50/50. That night I authorized them to do the work. and I was told my car would be the first on the alignment machine, thus first done. I called them the next day at 4:30pm for I had yet to receive a call. Ken said the car was just done and he was doing the paper work. 8 hours for an alignment? I picked my car up that evening, after the techs left, only to find out the alignment was worse! I immediately returned the car to the dealer and they said they will take care of it tomorrow. I have yet to see if they fix the problem. While Ken is a great service advisor and Tom/Chris are nice and fair men, my experience with Glen and the tech who did my alignment has left a bitter taste in my mouth. In my opinion, goto Essex BMW (formerly known as Hoffman BMW) in Bloomfield. They seem to have a more down-to-earth staff who do not carry the arrogant stigma of a select few of Paul Miller's staff.

jsk977

27 de dic. de 2003

Excellent service. Work performed on time and correctly. Never had to return to re-do any work. Appointments easy to get and BMW loaners always available. Personnel are pleasent to deal with and are knowledgeable, and service manager is accessable.