Tonya Franz

29 de jul. de 2016

My husband and I just purchased our new car from Plaza Ford in Bel Air and we could not be more satisfied with our new car, as well as our buying experience with Plaza Ford. We worked with Gordy Mueller, who came highly recommended to us by a family member. He was outstanding from start to finish, and went above and beyond to find us exactly what we were looking for. Sales Manager, Hugh Hanley was amazing as well. He came over to personally introduce himself, and assured us that we could call him directly with any concerns/issues that we may have. Even Mike from the finance office went above and beyond to make our car-buying experience a great one. Our experience at Plaza Ford was leaps and bounds better than any of the car dealerships that we had visited previously, (and it was a lot!). Gordy, we cannot thank you enough for the exceptional customer service! We will be Plaza Ford customers for life after our experience! -Tonya & Chris Franz

DebbieP

24 de jul. de 2016

Elliot handled my internet inquiries; and, he set up my test drive meeting. He was very helpful. Gordy Mueller made the day a great buying experience. He handled all the details quickly. I would definitely recommend!

Crspencer00

23 de jul. de 2016

Went in to meet with Frank on the advice of a friend. We had a car we found from a different dealer and asked him what he could do for us, practically handing him the sale if his price was competitive. The first impression he gave us was unwelcoming and that we were wasting his time, even though we handed him the car we wanted and we told him we were ready to sign today. Didn't seem to want to help us. Again, his first impression was unwelcoming, we were not an important sale to him. In fact, he literally did not even sit down with us. Stood the whole time. Our minds were made up that we did not want to work with him no matter what price he came back with unless it was really good. Now he came back with a decently competitive price but rolled his eyes and laughed when we said we needed it lower. As teachers we can't stand rolling the eyes and passive rudeness. Said absolutely not happening. We left. Nothing more to be done. On the way out we met with the GM who also said it wasn't happening. We were done there. We ended up going to Packer Ford a few minutes down the road and the experience was the exact opposite. Sales was very helpful, found the car we wanted, and sold us a better one at the other car's price that we drove home today. Steer clear from Plaza and go to Packer if you want a great car buying experience.

Agnes Seifert

18 de jul. de 2016

Service met my expectations. They were unable to provide a receipt to me for the service - some problem with system I did not understand

Owner and Driver

18 de jul. de 2016

I know this repair required someone who knows his stuff. You did.

Donna Minkiewicz

18 de jul. de 2016

My 2015 Explorer is GREAT. Smooth ride and lots of space. Service is good and usually fast.

Lynne Freund

15 de jul. de 2016

Received email stating my Fusion was due for 30K check up but when I called I was told that was for older cars. My car only needed an oil change and tire rotation. Fine. Service done but paper work not available at that time. I find this unacceptable. Service rep said everything was OK. Today I received invoice in the mail and the tech wrote that my tires had marginal tread and I would need new tires in the near future. This is precisely why I want a copy of my invoice!!!

Joseph Forino

12 de jul. de 2016

This is my third new car purchase from Plaza Ford. I was one of the lucky few to get a 2016 Focus RS. Plaza only had 3 allocations. The service exceeded my expectations and the car is magnificent. I am extremely pleased with both my purchase and the buying experience.

Sabrina Lendle

12 de jul. de 2016

Very friendly, knowledgeable. Made the experience less stressful. They really want you to feel comfortable with your purchase.

John Gowland

12 de jul. de 2016

Edge, service was great. Staff was very Professional.

Darrell Freels

8 de jul. de 2016

Everyone at Plaza Ford was anxious to make us HAPPY! They genuinely wanted us to have a positive experience.I came back the next day with a check and some people that worked there, that I didn't even talk to before, went out of their way to say something nice, to us. Not what I had previously experienced, in car buying, PERFECT! THANKS!

Sharon Gaydos

6 de jul. de 2016

We purchased a 2013 Ford Edge. Salesman was eager to assist us in locating the right vehicle for us without any pressure to buy another vehicle in stock. Everyone involved in sale of vehicle was pleasant and willing to answer all of our questions, which made this a great car buying experience!

Joe Luccese

6 de jul. de 2016

Replace serpentine belt. Mary List was excellent as always..

James Barbour

5 de jul. de 2016

This is the second car I have purchased from Plaza Ford. It could not have been done any faster. I am extremely happy with the price. There was no pressure to purchase extended warranties.

Kristofer Fitze

4 de jul. de 2016

Everything went without a hitch!! All of the service people were great along with the sales experience!!

Lovemynewcar

1 de jul. de 2016

Three weeks ago we ventured into Plaza Ford looking for a vehicle to replace our Honda Odyssey. We had already been to CarMax as well as some other big name dealerships. My wife was looking for a particular used vehicle with some particular options. We thought it would be a simple process, but we really got the runaround from all the other dealers. When we first pulled into Plaza's parking lot, we were pleasantly greeted by a gentleman whom introduced himself as Gordy Mueller. After a few brief words, he said "take your time, look around and if you see something you like, I'll grab the keys and you guys can take it for a test drive". So after test driving one like she wanted, she was pretty much sold on this particular car. Now all we had to do was locate the exact model with the exact color, and the options she was looking for. After the test drive, we consulted briefly with Gordy, and and at that moment we knew we wanted to buy a vehicle from this guy! Gordy was extremely accommodating, and didn't once suggest we look at another similar vehicle, or another color, but rather suggested that they would locate and find the vehicle we were looking for and one in our budget as well. We are so pleased to say that with teamwork from Hugh Hanley, the General Sales Manager, and Tom Walls, the President & CEO that we have found my wife her dream car! Thanks also to Mike Edzik, the Finance Manager, and the lot service man who were all instrumental in delivering this vehicle after business hours, and for providing a "Super Car Buying Experience"

Clyde

1 de jul. de 2016

Great service thanks. Work was complete on time.Clyde

Adam Soutar

1 de jul. de 2016

This was hands down the most amazing oil change i've experienced in my 18 years of driving. The synthetic blend running through my v8 is the stuff dreams were made of. This baby purrs like a tiger after getting a few fresh quarts and those freshly rotated tires are hugging the curves of those back roads on my way to/from my mundane office job. The waiting room had a similar feel to a spa at the Four Seasons and my service advisor provided in-depth, stimulating conversation during my wait. I'd come back every 500 miles if I could...

Katherine Bleinberger

30 de jun. de 2016

Came in for my 45,000 mile service on my 2012 Expedition which was quick and efficiently completed. Was told by technision that my right front strut was damaged and leaking. With Mary's help that appointment was scheduled and completed efficiently also.

A7V

29 de jun. de 2016

Free oil change / multipoint inspection for my 2015 MUSTANG.

Jason Zander

27 de jun. de 2016

I am very happy with the service. Rick in the service department was very helpful with getting me estimates for a tune-up for my 2006 F-150. The job was done right and within a day.

James Kurth

26 de jun. de 2016

Great experience! The salesman was very helpful. The team was ready to deal and made the experience fun.

William Willis

26 de jun. de 2016

Buying experience was great right product-2015 f 150 at a good price. Had a problem with vehicle about 4 weeks after purchase which was quickly repaired

Wilkinsfootballmom2

24 de jun. de 2016

My son bought his first car and it was a great experience. Everyone we dealt with at this dealership was very friendly and treated us like family. Everyone was very helpful and everything went very smooth. We have no complaints.

Carrie House

24 de jun. de 2016

I purchased a 2016 F150, 3.5 ecoboost. The staff was very polite (please, thank you, ma'am, sir). It wasn't until we showed them a lower offer from a different dealer that they started to respect my budget and that they were suddenly able to make my budget work on that truck. I know everyone needs to make money (I'm a business person myself) but don't try to pressure someone into buying something out of their budget just because you want to make a sale...that's in part how our economy was destroyed in 2008! With the exception of the budget issue above, they were helpful and nice to work with. I've already recommended them to a friend. N

Michael Janney

23 de jun. de 2016

2016 Ford Fusion awesome car and even better service! All staff was fantastic! Thanks Hugh!!! I highly recommend Plaza Ford! Ask for Gordy he Is the best!

Louis

20 de jun. de 2016

Gary my sales guy was great. He made the purchase of my new F-150 go seamlessly. I was in and out quickly and he went out of his way to work around my schedule.

Allen Adsitt

20 de jun. de 2016

I had my oil changed and tires rotated. Was in and out in an hour.

Walter Szymanowski

16 de jun. de 2016

2016 F150 Super Cab w/5.0Outstanding in every way!Had been shopping on line for a used truck, had heard from a friend about the great deal he got from Plaza. So we decided to give it a go......was greeted by Darren and turned over to Gary, both very personable and helpful. Between the 2 of them, we got a price on a 2016 that was comparable. Took delivery the next day.Am most happy!Thanks to all

carlover

14 de jun. de 2016

I enjoyed buying my car from Ford Plaza. The only issue I had was that I had to wait over an hour from my scheduled appointment to get the car as it was at another dealership.

Leslie Wuyscik

10 de jun. de 2016

The only thing I didn't like was that a lady who came in after me for and oil change also was done before me. I had checked in and was sitting there for a few moments when she then came in and they seemed to take her car into the bays before mine. I saw them drive her car in and mine was still out in the parking lot. The wait for my car was very reasonable once they took my car.

Sharonda Fleming

7 de jun. de 2016

Purchased a 2015 Ford Fusion Titanium Great experience from beginning to end. Got a great deal at Plaza Ford I shopped around and Plaza Ford price beat the competitors They were very busy. One of the managers assisted me until a sales person was available. Great service.

Anthony Melvin

7 de jun. de 2016

The staff was friendly and responsive. I encountered no issues. The process of the sale went very smoothly.

Michael Duffield

6 de jun. de 2016

had the best time buying a SUVbest dealership I been at in over 30 years

LisaandJohn

5 de jun. de 2016

We stopped in looking for a small truck, Takoma or Ranger. Gordy asked if he could assist us and we told him what we were looking for. He took our number and told us if something came in he would call us. Two hours later, he called us about a Ranger being traded in. We bought it two days later. Great experience - Gordy was great.

Michael Mulvaney

3 de jun. de 2016

Bought a Ford Fusion. Staff was helpful and informative. Excellent experience all around.

Sandra Hellmann

3 de jun. de 2016

I bought a 2013 Ford Fusion, The salesman, Keith was very nice and helpful. He answered all my questions. I was very nervous about buying the car without my husband but they all worked with me and helped me understand everything that was going on. I had a very good experience with them and I will come back to buy my next car with them.

Robert Pierce

31 de may. de 2016

Had a scheduled oil change and lubrication. My service included a tire rotation along with a number of other standard maintenance checks such as brakes, all lights and turn signals,4-wheel drive system, belts and hoses, other fluid levels, tire pressure and wear, battery cells, coolant level, and all the items that make for a safe trip long distance or to the corner drug store. I asked for new tire prices while I was there, and was supplied with printouts of three different recommendations based on my driving habits. A great experience with a helpful staff. No appointment necessary. Bring in your vehicle at any time during business hours to Quick Lube at Plaza Ford. Always a pleasure.

Sean Chenworth

30 de may. de 2016

Excellent service and quality repairs. I've been dealing with them for over 10 years now. The best Diesel machanic in the area.

Elizabeth Cotter

30 de may. de 2016

Really appreciate the no haggle sales, vehicle is very good so far

John Burton

26 de may. de 2016

Service appointment went smooth as usual. Staff answered all questions and delivered what promised with no surprises. Great job!

ryan lee

24 de may. de 2016

We were a Jones Junction buyer for decades. We stopped at Plaza Ford to buy a car for our 16- yr old son, and it was wonderful. They were very attentive. The salesman (Gordy) really listened to our needs. He suggested a few cars. We picked one of them. The transaction was great, and so was the deal. Gordy was attentive. The manager and the salesman worked together well-what a nice blend! It was the easiest transaction, and we appreciate how quickly we could buy a car. Car is great! Definitely would refer someone to Plaza Ford.Thank You,Terry and Denise Jones

Steven Handshoe

23 de may. de 2016

Buying a used explorer, found one at plaza with low miles, and well taken care of.

ts44a

21 de may. de 2016

Gordy took the time to answer all of my questions and give me a detailed analysis on the vehicle and pricing. He is an outstanding sales person and I highly recommend him without hesitation . Excellent experience.

John C

20 de may. de 2016

My wife and I were considering looking for a new car and because I had a Ford Fusion that we were happy with, that is what we decided to look for. Being content with the service we have received at Plaza Ford, we went there to "look at cars".We went to the showroom and we were greeted by Gordy Mueller that spoke with us. He explained the various options that are available and the model offerings. We looked at the Fusion and asked if we could test drive a Fusion Hybrid. We noted how comfortable and quiet the car was and how much pep the car had without slamming the throttle to the floor.We bought the Fusion Hybrid and are very pleased with the power, performance, comfort and low noise level the car has. We chose Plaza Ford not only for it close proximity to our house, but the friendly staff. Also Gordy Mueller was pleasant and very helpful and not pushy to us in making our decision.The Ford window sticker reads that the Fusion Hybrid averages 44 city and 41 highway MPG. We are getting a combined city/highway MPG of 51.7 It should do even better when the engine breaks in.Plaza had a nice selection to choose from with nice pricing and a friendly staff. Made the decision process easy.If the system allows 5 stars we give them 6 stars.

Phillip Ansel

19 de may. de 2016

The service tech was very thorough. Much appreciated.

James Faulkner

16 de may. de 2016

Service was prompt and I was in/out in 30 minutes. The service manager was pleasant, told me about my rotor issue with the car and the recommended service. The cost was reasonable and I never felt exploited like I have at the service dept. in other dealerships. Since this is the first American car I've owned since 1973 the experience has been great. So far, so good.

Lauren Brewer

16 de may. de 2016

I was looking for a cheap first car at Ford and you guys helped me find a great deal on an used Ford Focus. The service was great. I looked at the in the morning and in the afternoon the car was all cleaned up for me in the evening to purchase. The staff was very friendly and helped up with everything we needed. Ford is a great dealer to buy a car from.

Phyllis Bowie

13 de may. de 2016

I had a quick lane oil change, tire rotation and new wiper blades. Service was very quick (I picked the right time to come in) and the service people were very courteous and friendly. I always have a good experience with quick lane service at Plaza. You have good people there.

Michael Zacierka

13 de may. de 2016

Team worked hard to put me in a 2016 super duty. Very knowledgeable and a close family feel to the buy. Would most definitely recommend plaza ford to others for future purchases

Suzan Thompson

12 de may. de 2016

I have been using them since I bought my vehicle. I have never had any negative issues. They have always been quick to resolve whatever I have needed done.

Roger Bennett

11 de may. de 2016

It was a busy morning, and I was in and out quickly; no time wasted!

Bruce Burns

9 de may. de 2016

The express service lane is very good! i was in and out in around 30 minutes for an oil change.

Carol Ann Schwartz

8 de may. de 2016

I left my car with Fast Lane at 0730 for 4 tires & got it back by 1330. The staff was friendly & informative

DaveShirk

5 de may. de 2016

Never have I met such a great salesperson! Gordy made everything easy. He needs to open a school for other car sales people! Definitely the best salesman I have EVER bought from! I've been a Jeep man for 25 years but with this kind of customer service I will be a Ford man also! Loved the experience Gordy and his sales manager, Hugh, offered my wife and I.

Harry Jones

4 de may. de 2016

got what I wanted was quick easy with gary took about one hour after that I was driving a new mustang gt.

Cwenger911

3 de may. de 2016

My husband and I have purchased many cars in the past and we always dreaded the process. This was our first time to Plaza and Gordy made it so seamless! My husband had a particular type of truck in mind and Gordy kept in touch over the months until the one showed up last week that fit the criteria and he was able to get it where we needed without the hassle! Gordy, we truly do appreciate your follow up and ensuring we didn't feel as though we just a "number" but a customer you genuinely wanted to help and we can't thank you enough for that! We hope to be able to work with you again in the future when we need another truck!! Thanks again! Craig and Lauren

lizsleb

3 de may. de 2016

Everyone knows that when shopping for a car, regardless of the dealer it is usually the salesman who gets all the work done. I'm a college student who went with my mom to look at cars, and while most women would never imagine doing this for fear of being taken advantage of or not taken seriously enough, Gordy made sure we were taken care of. He was beyond friendly, he went above and beyond expectations to make sure I was in a safe vehicle, and he gave off such a good vibe of trust. I never felt like Gordy was just trying to make the sale. We have bought from him at previous dealers that he worked at, and this time was just like all the others-outstanding. Not only did Gordy get the 2013 Ford Escape Titanium I wanted in budget, he also threw in 2 new tires because the back ones didn't look as good as the front and we worried about them passing PA state inspection. Gordy was an absolute pleasure to work with and never pressured us or tried to scam us. You can tell that he genuinely cares about his customers and wants the absolute best for them. Thank you Gordy for making my first car buying experience so great, and for going above and beyond all expectations.

Gloria Orem

3 de may. de 2016

I went to Plaza Ford express service to get my 15000 mile service done. I was in and out within half hour. Service personnel were friendly and knowledgeable . I'll be back!

David Brulinski

3 de may. de 2016

Fast and Friendly Fast and Friendly Fast and Friendly

Lisa Blackwood

3 de may. de 2016

Staff was helpful after I reminded him I had points on my account.

Francis Slyker

2 de may. de 2016

It was just an oil change. All went well and quickly.

SirZiggyStardust

1 de may. de 2016

When I came in looking for a new vehicle, there were a lot of small issues that came attached. But Gordy Mueller was the epitome of friendliness and professionalism. He helped me go through everything, step by step, and made sure he got me the best deal possible. Went in with a Lincoln that had more problems than pros, and left with a beautiful car that runs smoother than anything I've ever driven before.Mr. Mueller is the man to see if your in the area for a car, trust me!

John FORD Fillmore

27 de abr. de 2016

Plaza ford is a legitimately place to buy a car some of the other ford dealerships in the area like to play games plaza for does not . They have a very honest staff they have a very honest owner and they are great people. You can price Packer but you will end up at plaza!!!!!! Ask for Gordy when you go in!

Alan Barlow

27 de abr. de 2016

In and out in 15 min excellent service !!!!!!!!!!!!!!

James Timmons

26 de abr. de 2016

Friendly, courteous and helpful. Listened when we spoke took time to make the sale work for us!

tony12345

22 de abr. de 2016

Had a great experience buying a new Ford at Plaza Ford of Bel Ai,r Maryland. Gordy Mueller did a great job with the purchase of my new Ford Escape.

BW2032

16 de abr. de 2016

About 2 months ago, I went to Plaza Ford to purchase a new vehicle. A friend recommended Gordy as a sales rep, and I could not have been happier. They worked with me late on a Friday night to make sure price was where it needed to be. He didn't up sell me. He made it the process as painless as possible.

Mary Pena

12 de abr. de 2016

My parents have bought several cars from Gordy. When my car died, my mom told me to go right to Gordy, I did, and I'm SO GLAD I did. I walked away with an AMAZING car, a payment that fits my budget, and an overall great experience. I'd do it all over again, and look forward to working with Gordy in the future for our next car upgrade!

Catherine

7 de abr. de 2016

A few months ago, I found myself in a predicament where I needed a car and I could not find anything within my price range. I went to car dealerships every day for almost 2 weeks, sometimes revisiting the same dealerships and adjusting my spending to the higher end of my budget. I finally make my way to Plaza Ford, I should have just made that my first stop because I came across Gordy and man was he a blessing sent from heaven! Gordy was the ONLY salesman that did not sit behind a computer AT my entire whole entire visit! Gordy took the time to get to know me as well as exactly what I wanted in a vehicle. Gordy was also the only salesman that kept me under my budget with everything I wanted in a vehicle. For now on, I know that I will only be buying vehicles from Plaza Ford; all of the staff I met were awesome, knowledgeable, and very helpful. I recommend Plaza Ford to everyone now and I especially recommend talking to Gordy!

Joseph Price

6 de abr. de 2016

Great experience in my visit to the service department.

Erik Johnson

4 de abr. de 2016

The sales team and the service shop are great. Very fast and efficient with great customer service. The body shop- not so great. Even though the manager on duty was very helpful with fixing my issue, I will not be going back to plaza ford for any body issues in the future. Very unprofessional and unorganized.

JGos1016

30 de mar. de 2016

We were looking to buy a second Ford Edge but couldn't believe how the prices had gone up since 2012. Gordy showed us an auction car that had just came in that was a 2013 with only 19,900 miles on it. It had a lot of bells and whistles on it but he sold it to us for an awesome price. Gordy was never pushy and was very accommodating to our needs and wants.

Bonnie Mcnabb

30 de mar. de 2016

My car needed brake pads. Unfortunately, they were not in stock. We received a phone call at 3:15 stating the pads were in. We took the car in on a Friday afternoon and the pads were done in no time. We drive a 2013 Ford Escape. The dealership could have waited until Monday but they took the time to complete the work before the weekend. We always take our cars there and we will continue to do so.Thank you

Lindsay

28 de mar. de 2016

I was looking into buying my first car and was nervous as to what to expect. As soon as I met Gordy, I was at ease and knew that he had my best interest in mind. He listened to what I was looking for, was understanding about my decisions, and did not push anything that he knew I did not need or was not interested in. I felt completely comfortable working with him and I appreciate all of his assistance and the work that he put in!

Jebro20

28 de mar. de 2016

Bought a car with Gordy's help about two weeks ago. Felt like I definitely got a great deal! He was eager and happy to show me multiple different options that he felt were in my price range. The process was fair quick and pretty hassel free. Since having the car Gordy has contacted me both in writing and through phone call to ask if I had any concerns and thank me for my business. Very happy with the entire experience thus far.

Walt

28 de mar. de 2016

Gordy Mueller was fantastic in working with my daughter. He was patient, Knowledgeable, and had her best interests as his focus in all of our dealings.

escape

26 de mar. de 2016

The visualization someone has of a car salesman is a person that is very aggressive and sticks like Velcro. That is not the case with Gordy Mueller at Plaza Ford. From the beginning I was cheerfully greeted upon entering the show room. Following introductions and an inquiry about how he could assist, Gordy accompanied me to the lot to show the choices available in the model indicated. As I was not dressed in my best attire on that day and probably looked as if I could not afford a bicycle, Gordy treated me with respect. Following a test drive of a selected car. After the test drive, I told Gordy about the necessary options and acceptable color and that my wife would have to see the car. Long story, short. We purchased the car from Gordy. No pressure. We would certainly recommend Gordy Mueller at Plaza Ford as the sales person to request.

Dtruesdale

22 de mar. de 2016

I purchased a Ford Focus over the weekend for my son at Plaza Ford. My Sales Specialist was Gordy Mueller. From the time I walked through the doors I was greeted with open arms. I expressed to Gordy what I wanted to spend and he and his sales manager made it happen. I am truly satisfied with everyone I encountered there. I did not have to wait a long time to finalize the deal. Everything went smoothly. I highly recommend visiting Ford Plaza of Bel Air, MD. You will not be disappointed. Everyone there is very pleasant and extremely helpful. I have already referred my mother-in-law.

Teresa Garcia

21 de mar. de 2016

Very friendly staff and quick service! I was very pleased.

Megan Reilly

21 de mar. de 2016

Very fast and professional! Happy with the oil change

Lagaan

19 de mar. de 2016

Very please with the service I received. My first buying experience after my husband's death and Gordy Mueller and Hugh Hanley were the best.

Robert

19 de mar. de 2016

Staff was very help keep up great work. Quick service

2015 Escape

15 de mar. de 2016

I was very pleased with our experience at Plaza. Gordy Mueller was very helpful, listened to my concerns, and helped me to get into the vehicle that I wanted. I would certainly return to Plaza Ford or recommend to friends and family.

2014Mustang

2 de mar. de 2016

I had an excellent experience buying my Mustang from Plaza Ford and especially with my salesman Gordy Mueller. He was easy to work with and very attentive and helpful. Probably the best car buying experience I ever had. Even the time spent in the finance office wasn't that bad. Would definitely recommend.

Asoutar

26 de feb. de 2016

Gordy Mueller was extremely helpful throughout the process of leasing a 2016 F150. He worked to understand my needs and put me into the best truck for me, not just the one he had on the lot. I would definitely recommend to friends/family.

paramedic8

26 de feb. de 2016

This is my 3rd vehicle bought from Plaza Ford. The staff is very passionate in regards to providing quality vehicles and making sure the customer is their #1 priority. Every experience I've had has been enjoyable and hassle free. I would definitely recommend Plaza Ford to anyone in the market for a new or used car. You won't be disappointed !!!

Wendy Greer

25 de feb. de 2016

Keith treated us like nornmal people, there was no presure to buy, he was straight forward. I appreciated his approach. I had a wonderful buying experience and I have already begun to tell my friends and family about it.I am very happy with my purchase

Mr & Mrs P

22 de feb. de 2016

Our previous used car came from Plaza Ford so we went back. Gordy Mueller was great to work with. He got a sense of what we were looking for and we never felt pressured. I would highly recommend Plaza Ford and their friendly staff.

Sean73

10 de feb. de 2016

This is my second vehicle purchased from Plaza and I can't find a bad thing to say. They are always helpful, never push you into a decision and work to meet as many of your requirements as possible. I would recommend them to any looking for a vehicle.

CarlyN

9 de feb. de 2016

I had bought a car from the salesman Keith, and a few months later realized I was unhappy with the car. I tried to contact Keith but never received a call back. I called the sales manager Hugh and he was so upset about this. I was assigned to another salesman and met by both Hugh and the new salesman Gary when I arrived. Both were great guys and super nice. Hugh was determined to do whatever it took to make sure I was satisfied and got a great deal. Ended up trading in my old car and getting a new one. Gary was a great salesman and Hugh was awesome too! Also the rest of the staff was really enjoyable! The woman who helped me finance and even the young man who showed me all the gadgets in my new car. Although my first experience there wasn't so great, the second one sure made up for it.

Marilyn Caplan

6 de feb. de 2016

Always great to deal with and super fast serrvice. Referred everyone

ChaoticStealth

2 de feb. de 2016

Recently purchased a new 2016 Fusion. Very pleased with the transaction. Gary Abrams was great, answered all my questions and made the whole process very easy. Highly recommended...little to no stress involved!! Bravo Well Done!!

Nick

2 de feb. de 2016

Recently purchased a new 2016 Fusion. Very pleased with the transaction. Gary Abrams was great, answered all my questions and made the whole process very easy. Highly recommended...little to no stress involved!! Bravo Well Done!!

mmkjsm

1 de feb. de 2016

We had an excellent experience purchasing our new Ford F350. Our salesman, Gordy Mueller, was excellent to work with. He was courteous, easy going and no pressure. I would highly recommend working with him for a purchase.

Myrna Edzik

1 de feb. de 2016

Service was for a recall,technicians were as always very courteous and efficient. I would never go anywhere else.

Barbara Alice Beall

26 de ene. de 2016

Helpful staff with positive attitudes and quick service on 2 tires with low air pressure

teeens77

22 de ene. de 2016

I initially came to Plaza Ford about nine months ago to test drive cars. My intention was to narrow down what type of car I'd be saving for to purchase in the future. I ended up working with Gordy, and he seemed genuinely okay with sharing information, letting me test drive cars, and leaving it at that.As fate would have it, I showed up this week with a car in mind and an appointment with Hugh. Hugh was kind enough to pass me back to Gordy when he realized my father and I had met with him previously. Gordy again was knowledgable about the vehicle and gave me space to consider the option of buying. When I realized a new car could be an financially reachable for me, he was so patient in helping me to navigate through what I wanted (and didn't want) out of the car and helped me find the perfect vehicle. He answered every question I had, even the obnoxious ones that were basic but I didn't know as a first time car buyer.Even better was that there was never any pressure to buy, from Gordy or Hugh. They let me stay past closing time and take a few walks around the parking lot to let the idea simmer. Never once did they seem annoyed or put out by any questions, comments, or need for time to consider. What a blessing that was to know I was in no way forced into a choice but it was purely mine. They were constantly reassuring me that they wanted me to be confident in my decision, whether it was to buy or sell, and I believe they were each genuine.Gordy was also incredibly knowledgeable and patient in explaining the numbers part of car buying. It is a huge commitment, and I feel confident that I have made a wise (and exciting!) choice. He even took the time to again reiterate what I was getting into and showed me all of my options as far as monthly payments go. He showed me exactly what my money was paying for, and I got a great deal that was fair to both parties.I am so pleased with my experience with everyone I encountered at Plaza Ford. They made this task an easy and enjoyable one.

Jenna Tewey

22 de ene. de 2016

My dad, Michael Tewey has worked with Ford for years! He's awesome. I would never own anything but a Ford. You guys are awesome!!!!!! :)

Sharon Lane

21 de ene. de 2016

I purchased a 2016 Ford Fusion and I really like the car. I was very nervous about getting a new car but every thing went very well. The sales peron we had was great. Thank you

AB

21 de ene. de 2016

2015 Ford Edge had service do a check. They found a potential problem and set up a rental for me while servicing my Edge. Had my Edge back within 24 hours once part arrived. Service did a Great Job!!!

Gerald Rutkowski

18 de ene. de 2016

great service, responsive, fast and called and kept me updated

Carrie

17 de ene. de 2016

The Plaza Ford team was wonderful. They really went over and beyond to find my prefect Ford. Gordy really searched and instead of selling me on a Ford that was over my comfort price range he found me everything I wanted in a practical price range for me. I absolutely recommend Gordy and the Plaza Ford team to everyone who is car shopping.

Linda Jendras

15 de ene. de 2016

Service was timely and complete. No hidden surprises or costs. Vehicle was clean.Service staff was very helpful and made me feel comfortable that work would be quality job.

Ryan Price

1 de ene. de 2016

I have purchased 5 previous vehicles from plaza ford. This was my 6th and 7th purchase. We never argue the price of the vehicle because they understand that it's all about the affordable payment. Plaza Ford has been my car dealership since 1999 and i will always purchase my vehicles from plaza ford. Everyone knows me and understands what i need and will find the exact vehicle with all the features i want, while making it affordable for me. Plaza Ford is the best, most down-home, friendly place to purchase a vehicle.

Lynn Sanders

30 de dic. de 2015

This was our first service since purchasing the Edge. Oil change in the Quick Lane and tire rotation. Everything was fine. Staff was great. Thank you.

Michael Watkins

23 de dic. de 2015

We had been looking on line for some time and decided to just stop by to see what might be available. We left with the perfect car meeting our needs. Thanks Plaza Ford.

John Defrank

19 de dic. de 2015

FORD F150 2015SERVICE WAS GOOD JUST A OIL CHANGESTAFF WAS GREAT

Roger Harrell

16 de dic. de 2015

Quick lane had me in and out "quickly". Service was great and the staff very helpful and friendly.

Thomas Day

15 de dic. de 2015

Every one acted very proffessionaly. The repair work was exceptional.

Michael Giuliano

10 de dic. de 2015

Easy to deal with and thorough through the entire process from start to finish. Not pressuring what so ever

DGatto

9 de dic. de 2015

Wonderful sales department; Hugh Hanley, Gordy Mueller and Gary Pinder were great, and really "went to bat" for us. They were very aggressive in getting us the vehicle that we needed, and were a pleasure to work with. Our highest recommendation to this team... and to Plaza Ford. they really do care about their customers..... And we will continue to use them as the need arises.

John

9 de dic. de 2015

The service TEAM is excellent. From the service manager , to the service writers , to the excellent shop foreman , to the parts personel , to the shuttle drivers ----they are all exceptional and the best you could possibly ask for in a dealership of any caliber.

Ohlepa

8 de dic. de 2015

Plaza Ford is a first class dealership. They know their vehicles and always put their customers first. Their sales staff are polite and professional. My husband I worked with Gordy Mueller who could not have treated us any better. He went out of his way to get us the exact vehicle we wanted. We got a great deal on our trade and a great price on our new Edge. If you are looking for a new Ford, or a great used car, I highly recommend that you give Gordy, and the fantastic team at Plaza Ford, a call! A great big thank you to Gordy, Hugh, Mike and the whole Plaza Ford family.

Joseph Lawrence

6 de dic. de 2015

During an initial interest in the Escape during the summer, we went to two dealerships - one close to our home and one an additional 10 minutes away, Plaza Ford. I decided if I purchased the Escape, I would want to buy one from the sales associate, Frank Jancuk, because he spent a great deal of time even though he knew we were just beginning our research. When the time came, several months later, we returned to Plaza to make the purchase and were very satisfied with the time, cost, and service given to us by Mr. Jancuk. Matthew Peterson has been very helpful in the followup of our purchase and both have expressed availability should we have additional questions.

Ashley Bunnell

1 de dic. de 2015

Very fast service, very professional and friendly. I walked in for an oil change, the man took my truck right away and I was in and out very quickly

John Dunnigan

30 de nov. de 2015

We purchased an Escape (titanium) and we love it. Our experience was wonderful with everyone.

Jennifer Thermos

26 de nov. de 2015

Service manager was very helpful! He patiently listened to my car concerns and kept me informed on progress. I will certainly return to Plaza Ford.

Dan

25 de nov. de 2015

Plaza Ford and Sales Rep David Shapiro made the purchase of a used "almost new" transit van very quick and easy process. negotiations were reasonable, buying process was quick and painless. already enjoying the new van!

Paul Intihar

23 de nov. de 2015

The people checking me in for the recall work were very friendly and efficient. The car was ready when promised and the cashier was very helpful in checking me out.

Norman Mcelwain

20 de nov. de 2015

The service was excellent. We are very pleased, and would recommend Plaza Ford to all of our friends and family.

Allen Adsitt

13 de nov. de 2015

I always find the car buying process most stressful!

Ronald Martin

10 de nov. de 2015

My sales representative, Frank Janick, made it so easy! All was explained in detail and delivery was perfect.

Clyde Akers

10 de nov. de 2015

For oil change the total time took 1 hour 15 minutes.

Matthew Gibbens

9 de nov. de 2015

Quick lane staff and service personnel did an excellent job taking care of my vehicle. Sales staff on the other hand did very little while I was walking around waiting for my vehicle to be serviced. I asked about the Focus Electric and all they said was we don't have it, end of discussion. No attempt was made to look up or provide anything on it or if they could get one. Oh well.

John Burton

8 de nov. de 2015

The quick lane service is excellent. Highly recommend.

Donald Collier

5 de nov. de 2015

Just keep doing what you do, awesome experience for me!!!

Charles Setters

4 de nov. de 2015

Charles was excellant as usual he is the Best Employee!

Parker Green

3 de nov. de 2015

Maintenance and repairs have always been exceptional!

Tford

2 de nov. de 2015

plaza ford didn't have the used car inventory some of its competitors have but the quality of their used cars was excellent. I felt confident I was getting a mechanically sound car for a reasonable price and if I had an issue they would make it right. I dealt with salesman Gordy Mueller and would gladly recommend him to any potential car buyer I'd come across. He was courteous, well informed and got me the best deal and financing available for my credit status. Since purchasing the Ford Escape I've had a couple questions, emailed Gordy and he got right back to me. This is the first American car I've purchased since 1972 and hopefully I won't be disappointed.

Phylliis Bowie

2 de nov. de 2015

It was just a Quick Lane service, but I was in and out in a short period of time and the work was excellent. Also, the service writers were very nice and friendly.

Lee Towers

2 de nov. de 2015

Last visit the tech did not reset the oil change reminder so I had to deal with that for 7500 miles because when I called the service writer he said to bring it in and wait or drop it off. I was not about to do that just to reset a reminder that should've been set right the first time. This time I went thru QuickLube where I have always had the best service. So far, no light.

Thomas Day

1 de nov. de 2015

Everyone was very professional &helpful. IThe tires I purchased were jnstalled very quickly. I was very impressed..

Weaver2105

28 de oct. de 2015

My Experience at Plaza Ford with Gordy was pleasant and super easy. Gordy was a big help, easy to work with and made sure he worked with me in any way he could. I would definitely go to Plaza Ford and Gordy for another vehicle.

Edith Buckler

27 de oct. de 2015

The job was completed as expected. I am always pleased when I go to Plaza Ford.

hbridges

26 de oct. de 2015

Gordy was the most helpful person at a dealership that I have ever encountered, all other dealerships I have went to I have felt swarmed and felt that I was not given space. Gordy gave us time to evaluate the car and make our decision. He was very personable and made the experience of buying a first car great!

Gregory Butler

12 de oct. de 2015

As soon as I pulled up and parked at the dealership, someone immediately asked me what I was looking for, and since I was looking for a new car, the gentleman (Keith) took me into his office to start the process. Also, everything moved quickly, which was great. I knew exactly what I wanted, and I received just that. I am very pleased with my purchase.

James Kurth

11 de oct. de 2015

Great experience during the purchasing process. Not a real fan of having to type a 50 word response on your survey though.

Raymond Wheeler

11 de oct. de 2015

My primary residence is in Florida and I have a secondary residence here in Maryland for my job. It is always so difficult to find a dealership that provides excellent service. Well, Plaza Ford is one of those Dealerships. Thank you to your entire staff for going that extra mile to ensure a positive customer experience.

Anita Stoltz

11 de oct. de 2015

Came in for an oil change and bought a new CMax. Everything was handled with courtesy and respect. Will be back there for my next car.

Lisa Vespucci

6 de oct. de 2015

Dave was great and treated me great. Very easy to work with.

Tanker

3 de oct. de 2015

Gordy was very helpful through the car buying process. This was the easiest car buying experience I have ever had. I would recommend Gordy Mueller and Plaza Ford if you are in the market for a car. Thank You

kb2015

1 de oct. de 2015

We are very happy with our purchase and very happy with Plaza Ford's help in that purchase. Gordy gave us plenty of space to pick the car we really wanted without pushing a particular sale on us. Can't say that a lot! Once we had made a decision Darren help us get the deal we wanted on the car. All together, we got a great car (2016 Ford Escape - Limited, fully loaded in my color of preference) and at a really good price. I highly recommend this dealership for your next car!

Ritsa43

28 de sep. de 2015

Great family owned dealership. Gary is awesome at his job and helped me buy a car within my price range and with all of the amenities I wanted and needed. No gimmicks or forceful selling. Easy buying process and I'll definitely be back for my next car.

Miles Konopka

25 de sep. de 2015

Great people, great dealership, great products. OUTSTANDING combination.

NicG

24 de sep. de 2015

What a great experience. Gordy is the guy! He made the whole process so easy and treated you with respect. HIGHLY recommend seeing Gordy for your next purchase!!

Sheri Hoffman

22 de sep. de 2015

Great, I would recommend Plaza ford to anybody looking for a new or used car or truck. we have bought three vehicles from them now.

Matthew Belote

19 de sep. de 2015

2016 Ford Escape, titanium package.Frank Jancuk was very helpful, but no pressure. Great dealing with him.

DaveB

17 de sep. de 2015

Our salesman Gordy Mueller provided excellent service and he actually knew what he was talking about. Personable and professional. All the things most dealers lack. If you go to Plaza Ford look Gordy up. You will not be disappointed.

Super250

16 de sep. de 2015

Great staff and all very helpful. Love my new vehicle and the experience made it all that much better. Vehicle pricing is fair and no wasted time sitting around.

azile1

16 de sep. de 2015

Buying a car can be an intimidating experience, but thanks to Gordy it was a pleasant and successful transaction. Plaza Ford allowed me a trade-in that I didn't think was possible. Gordy is a jewel and the guys at Ford are great.

Carly

14 de sep. de 2015

I received great overall service from this dealership. They contacted me right away when I first showed interest in one of their used cars. Keith was friendly and answered all my questions politely. The dealership is family owned and the entire staff was personable and not pushy at all. I never once felt pressured. I ended up getting a great deal and they even cleaned the car and filled up the gas tank before I drove off with it!

Allison Waylett

10 de sep. de 2015

Dave Dempsey was extremely courteous ,and took his time with us from our first visit. Was honest!! and patient. Darren was also extremely helpful in the making the deal happen. we will highly recommend family and friends to Plaza ford and Dave and Darren.

Harold Griffin

9 de sep. de 2015

Gordy was very helpful during the purchasing process of my new F250.

Patricia Guerieri

9 de sep. de 2015

The only thing that I would change about the entire experience would be to have someone go over all the bells and whistles. It is a daunting task to have to sit down with a fairly thick owners manual and figure out how all the major option work.

Sean Sanders

8 de sep. de 2015

My experience with Plaza Ford body shop was as painless as possible, considering dealing with the insurance company of the person who hit me was pretty terrible. I was kept up to date with the work being handled at Ford, and was very happy when I picked up my car after it was finished. From what I can tell, the work (including body work and paint) were both perfect. I bought my car new at Plaza, and am happy to take it back for service, and will certainly take it back for any future body work if the need arises.

James Cleary

5 de sep. de 2015

Great experience Plaza's low pressure sales approach makes you feel likeyou are dealing with old friends, Thanks Keith Hinder and Hugh Hanley fora fair deal Love my new King Ranch F-350

Henry Peden

3 de sep. de 2015

Frank Jancuk was very courteous and professional and made the buying of our 2016 Ford Escape a gratifying experience.

Fordie

1 de sep. de 2015

Gordy listened to our wants and needs making the buying process straightforward and comfortable. Gordy was friendly, knowledgeable, and worked with us so that we ended up in the right vehicle for us.

Raymond Schubert

1 de sep. de 2015

From first contact, we were afforded all information and answers that we needed in order to make a decision on purchasing an Escape. All personnel were friendly, helpful, informative and did not exert any unwanted pressure to buy.All went well with the paperwork and leaving with the vehicle was without problems.Our only concerns were related to the training about the features of the new vehicle. Due to not being up on all the latest technical aspects of the vehicle, we felt we needed more assistance in that area. The time spent on this area was not sufficient for our comfort zone.

Deborah Buckley

31 de ago. de 2015

I always find the staff at Plaza Ford friendly and helpful.

NicoleConn17

22 de ago. de 2015

Gordy Mueller and Hugh Hanley are the guys you want to see if you're looking for a new/used car. GORDY IS THE MAN when it comes to customer service and professionalism!! I was completely honest about my financial situation and he helped me out like no one else would. HUGH HANLEY IS THE MAN TOO!!!! If you want a loan officer that is down to earth and will do the best he can to put you in a car of your choice, he's your guy!!!I HAVE ALREADY BEEN REFERRING CUSTOMERS TO BOTH OF THEM FOR CARS!!!! I WILL BE BACK IN THE NEAR FUTURE!!!!!!

Ss66335

22 de ago. de 2015

Gordy was very helpful and friendly. He listened to what we wanted and was able to get us the best deal possible. The loan officer was very nice and helpful and was able to get us everything we needed and keep us in our price range. If your going to Plaza Ford ask for Gordy he is the best.

lennyt

21 de ago. de 2015

Gordy Mueller was professional, easy going, and open. He did all he could to ensure I left there satisfied, with best deal they could offer.

Elwood Armour

21 de ago. de 2015

My wife took my F150 so i do not know the details. She asked them to look at an emergency brake light that was sticking on but they said that they could not do anything but the basics.

Francis Trout

20 de ago. de 2015

Great service, friendly, courteous, and all at a good price

ILuvNewCars

19 de ago. de 2015

I have known Gordy Mueller for many years, he has personally sold me a couple of my cars, He is a man of high integrity and for me being an elderly single woman, I have always felt greatly at ease with Gordy always knowing he had my best interest at heart, there has Never been a time when Gordy hasn't taken a call from me if I had a car question or car problem. He is a wonderful & amazing man & I wouldn't want anyone else to sell me a car but Gordy, Sincerely Deborah

Carol Ann Schwartz

19 de ago. de 2015

I was noticing my car having trouble starting & asked to have it evaluated. A new battery was needed

Car

18 de ago. de 2015

We had a good experience buying a used car at Plaza Ford, our sale an was extremely helpful knowledgeable humorous and respectful of our wish list on a car! Over all it was a great experience!

David Bensch

17 de ago. de 2015

I have a 2013 F-150 that was having a braking issue. The vehicle was left with Night-Drop and the envelope was missed. The service department offered me a rental car when the truck was not brought in for service. The truck was ready the next day. The service de3partment went out of their way to make sure I was satisfied with me problems.

Fritz

16 de ago. de 2015

Tasked with the search for just the right vehicle that I wanted, they never gave up. When things didn't look so good for getting a vehicle they had found at another dealership, they said they wouldn't mind if I went and got that vehicle even though they had done a lot of work for me, but they still didn't give up looking. Hours later they had found a vehicle that was even more perfect for my needs and they were able to acquire that one. They were easy to work with and gave me the maximum discounts available without trying to make me feel bad for trying to get the best deal I could. Great people to work with.

Picky_Person

16 de ago. de 2015

Working with Gordy to purchase a new car was a really positive experience. Gordy's no pressure manner & knowledge helped us to find a car we LOVE! We will certainly work with Gordy again when we are in the market for another new car. Have recommended him to family and friends.

Picky_Person

16 de ago. de 2015

Gordy was great to work with throughout the whole process. He couldn't have made it easier and more pleasant. I would recommend working with him- we certainly plan to work with him again when we are in the market for another new car. He is laid back and easy going. No pressure!

rtahokie09

14 de ago. de 2015

After driving 1.5 hours to visit another Ford dealership in White Marsh and learning that the used car I wanted was going to cost 25% more after taxes and fees I was hesitant to come here and "play the game" again.Gordy and the entire staff I worked with at Plaza Ford EXCEEDED my expectations. If you think finding the best price, best customer service, and a great selection can't all be found in one place, I recommend visiting Plaza Ford.The team at Plaza Ford has my business for life.

Willard Combs

11 de ago. de 2015

Great Salesman. Found the answers if he did not know. Sales team was a pleasure to deal with.

beaglemad

5 de ago. de 2015

I JUST WANT TO THANK Gordy Mueller for the best car purchase ever. He was sincere and honest and wanted to make sure I was completely happy. He even had a tech man go over every detail of the car to make sure I knew how to operate every feature. Also he went over and beyond and took the time to go to the DMV to return the tags from my old vechile. MR Gordy and Mr Hanley were the most pleasant people to deal with and made sure I had a comfortable car payment I could afford. I will only deal with Gordy and Plaza ford for all my car purchases. Plus I always had good vehicles that were Ford's and their service department.

Marilyn Caplan

5 de ago. de 2015

Great service. Always friendly and they don't try to sell you things you don't need. I highly recommend them

John Schaeffer

4 de ago. de 2015

Everyone was friendly and nice. Help with all my needs and concerns. The staff was easy to work with.

Francis Snyder

4 de ago. de 2015

Recall service done quickly. Two recall services done.

Jim59

2 de ago. de 2015

After looking at a bunch of mid-sized new and used cars I decided on a new Ford Fusion. Plaza Ford is close by so I stopped in and I was greeted by Mr. Gordy Mueller. We talked for a bit, and I told him what I was looking for. There wasn't anything on the lot at the time, so Gordy went to work looking for what I wanted. He kept in touch with me via email, and is a no pressure guy who knows his stuff. In the end, I ended up with a great deal on an in stock car. Gordy and the other guys I dealt with at Plaza made for a great buying experience. Buy the way, the car was delivered spotless and full of gas.Thanks again...Jim

Sherry Jones

1 de ago. de 2015

I purchased a new 2014 F 150. The service was great. Gordy Mueller got in touch with me about the truck. He was really helpful and very friendly.

Senior13

30 de jul. de 2015

My gas tank strap corroded and snapped off.. Plaza ford wants me to wait 2 weeks to fix a safety recall item. Not right. Thanks

Danny

29 de jul. de 2015

Thank you Gordy Mueller he was the best! I will tell everyone to come see you. You really helped me through this! This was the easier then I thought!

Heather Pick

29 de jul. de 2015

The staff is always very helpful! Slight discrepancy with the quoted price and what the computer spit out....took 20 minutes to get resovled but my the Fast track guy caught it and was on it. Thank you!

Customer

27 de jul. de 2015

Overall the staff was helpful. The work took all day because of the carry over from the day before however I did get my vehicle before the shop closed. One suggestion I have is that if a vehicle comes in for service or repair work and there are bulletins or notices for that vehicle the service writer should bring those bulletins to the owner's attention to have a conversation with the owner to determine if their vehicle is experiencing the issues outlined on the bulletin. The owner should not have to ask about the bulletins or request that work be performed.

Walter Pardew

22 de jul. de 2015

nothing to really tell, oil change was completed . . .

ztemple

21 de jul. de 2015

Spent time shopping for a new explorer until I found Plaza Ford. The dealership was experience was fantastic. Gordy and Hugh want you to be happy and they do everything in their power to make your car buying experience as smooth and easy as it can be. They are never pushy they want to make sure your getting everything you want. I would recommend Plaza ford to anyone. Ask for Gordy I have never met a better car salesmen.

Timothy Mccall

21 de jul. de 2015

2015 Fusion. Very helpful staff. I would return to purchase future vehicles

Lynda Thurston

21 de jul. de 2015

Have always had very good service. However I needed a small part for my 2015 Ford Escape. I had some road debris break a light and sensor. The parts department gave us the wrong part. When we went back to get the correct part they again gave us the wrong part. Decided they didn't have it and would get it from another dealer. Waited an hour for the new part and it was wrong too. Wasted an entire morning.

Jeffry Regner Sr

17 de jul. de 2015

Though I did come in that morning and had to come back that afternoon since they were too busy, when I did return, as always, my truck was in and out in a short period for its oil change.I was told of work I would need in the near future, which means they are looking out for the safety and maintenance of my vehicle.

George Ramsburg

15 de jul. de 2015

I have a 2008 Expedition that I purchased at Plaza Ford. I have always had it maintained there and always felt they did a superior service and treated me fairly.

Michael Colvin

14 de jul. de 2015

Frontend work done on my 2003 Ford Mustang, great service, car drives like new

Maria G

14 de jul. de 2015

I brought my new 2014 Ford Fusion in for its first oil change. For some reason my battery had died and they replaced that as well, explaining how fickle a battery can be, whether new or old. They were very courteous and informative.

Phillip Ansel

13 de jul. de 2015

Standard oil change & tire rotation. The staff was friendly & professional. The service was complete and efficient.

Beverly Fletcher

13 de jul. de 2015

I stopped in to Plaza Ford when my tire pressure light came on. The staff were very helpful checking of a leak and then plugging it. While I waited they even thought to bring my lab a drink as it was a very hot day.Once again they get a gold star and I will keep coming back.Beverly Fletcher

David Jimenez

13 de jul. de 2015

Vehicle I purchased was on the dealer website at a lower price than I paid. I would have expected the dealer to point out. The staff was otherwise helpful, and transaction ran smoothly. I did get a good price in the end, but in this day of increased transparency, I would expect dealership to present information on sales up front. Not depend on me finding the sale.

breeze311

12 de jul. de 2015

Went to just "look" and because of the friendly, informative, "un-pushy" Gordy, wound up with a beautiful new ride. Would highly recommend Plaza Ford and Gordy Mueller to anyone interested in purchasing a new vehicle!

Erikjhn125

10 de jul. de 2015

I went to a couple different dealerships and wow Plaza Ford did it right. First of all I would like to complement Gary Abrams and say he was great and i would recommend him to anyone. They really want to take care of here and thats what a great buying experience is about. I highly recommend Plaza Ford (and Gary) to anyone looking to buy a new car.

Thomas F.

9 de jul. de 2015

You do a very good job BUT you are higher priced than most shops for which is probably due to the fact you HAVE to use ford only products most of the time for which are over-priced.

Ram1500

8 de jul. de 2015

Husband and I bought a 2013 Dodge Ram 1500 from Plaza Ford. Our salesman was Keith Hinder. He was absolutely wonderful! He was patient, personable, and knowledgeable and treated us with the utmost respect. Making a deal was a breeze because of the no-haggle prize structure and the low-key no pressure style of Plaza Ford as a whole. When it came to financing, Mike Edzik was very thorough in explaining everything and getting us the loan through the bank we wanted. We highly recommend Plaza Ford and will come back for our next vehicle.

Ram1500

7 de jul. de 2015

Husband and I bought a 2013 Dodge Ram 1500 from Plaza Ford. Our salesman was Keith Hinder. He was absolutely wonderful! He was patient, personable, and knowledgeable and treated us with the utmost respect. Making a deal was a breeze because of the no-haggle prize structure and the low-key no pressure style of Plaza Ford as a whole. When it came to financing, Mike Edzik was very thorough in explaining everything and getting us the loan through the bank we wanted. We highly recommend Plaza Ford and will come back for our next vehicle.

Mustangguy25

6 de jul. de 2015

I love plaza ford and my salesperson Gordy was fabulous! Not pushy at all! The employees make sure that you get the best financing at the best rate! The owner Tom Walls is the most honest and trust worthy person I know. Any vehicle you purchase will be the best car you could get for the money!

Diane

5 de jul. de 2015

I went in to the Quick Lane for an oil change. While there I inquired about getting help for hooking up my new phone, as I was not having success. The gentleman at the service desk offered to help because it would be a few minutes before the car was taken in to be serviced. The phone got connected. I also appreciate the techs explaining in every day language why an additional service may be needed.

April Marinakes

2 de jul. de 2015

Frank was amazing! He helped me to find the perfect vehicle within my price range! I am very satisfied. Thank you!

dm1810

30 de jun. de 2015

Everyone was very pleasant to deal with. Everyone worked very well together. They were able to work very well together with my bank to coordinate the financing.

Richard Rosas

30 de jun. de 2015

staff was quick and helpful with the work on our car and with questions we had.

Julie Fisher

30 de jun. de 2015

Everyone was courteous and helpful. I appreciate the good service I received and the ride to and from my home.

Robin Shaeffer

29 de jun. de 2015

Everyone I dealt with was courteous and knowledgeable. Service was fast and accurate, at least as fast as could be expected. (you were busy when I was there). Still wish you had a courteous car wash available for your customers, but not a big deal!

John Hodges

29 de jun. de 2015

Great it was very professional and every I wanted was done

Daniel Kelly

29 de jun. de 2015

Plaza as always did an excellent job with my recent oil change.

Norman

28 de jun. de 2015

The folks at this dealer ship are easy to work with...never pushy and did all they could to get me within my budget. They kept in contact with me throughout the process, before I came in and did my final settlement.

Robert

26 de jun. de 2015

Two small pieces of metal from the car's exterior came loose. The car (a Ford Fusion) is still under warranty, so Plaza Ford replaced those pieces very cooperatively. I'm very pleased. However; on another subject, I'm concerned about two separate recall notices that I've received during the last several months. It's been a while and no one has called me yet about getting the parts replaced. When I questioned someone at Plaza Ford about this, he gave to me his business card and told me to call him personally near the end of July when he hopes the parts will be there. So, I was grateful for that response of his and intend to take him up on that. I think that he may be the service department's manager, but I'm not sure.

Janet Bewley

26 de jun. de 2015

My intention was not to purchase a car the day I was at the dealership. My daughter and son-in-law have both used your establishment to purchase several vehicles. My daughter went with me and the sales person, Gordy, was very helpful in finding a car that would fit my situation. We looked at several and I actually decided to purchase one that day. The staff worked with us to get the most discounts and I was shown how to navigate all the buttons and screen in the car. I drove away in my new 2015 Fusion Titanium.

Charles Eck

25 de jun. de 2015

excellent in every way as always,convenient,personable,comfortable waiting area

Chester Bailey

24 de jun. de 2015

I bought a Ford F150 and this was my first service. My appointment was at 2pm. The service manager greeted me look me up,ask for my keys. The assessment of my truck didn't take long. That was good because I hate waiting for half a day for service. With a rotation of tires and a airfilter, was out the door a little past an hour. Services rendered scores an A.

Agnes Seifert

23 de jun. de 2015

Service was quick, friendly and professional. Folks were knowledgeBle

Tom Licata

19 de jun. de 2015

Excellent service. Very happy with purchase!!!!!!!!

Robin Hensley

19 de jun. de 2015

I was just starting to look for a new vehicle. Stopped in at Plaza on my way to Walmart. I walked in and was looking at the yellow mustang in the showroom. This large grumpy older man asked me if I wanted some help. Not sure I wanted to say yes, because I definitely wasn't going to click with HIM. Apparently Gary was up, for the next customer. I explained to him that I was just starting to look and my first requirement was I needed space in the vehicle for my Mom's walker. We looked around the showroom then he walked me outside. We checked out a few cars, and I asked if I could drive one. He got the keys and off we went. I liked the feel and ride of the Focus and when we got back to the dealership I asked if he could run the numbers for me. Long story short I bought the 2015 Focus hatchback that I drove. Gary was very easy to talk with and he actually listened to what I wanted and could afford. I couldn't have asked for a better salesman. The young man Ben went over the car with me explaining all the features. I was his first customer and he was great. I LOVE my FOCUS and I will recommend Plaza Ford and Gary to all my friends and family.

Leslie Wuyscik

17 de jun. de 2015

Very pleasant experience. I purchased the ford escape and it was enjoyable dealing with Dave.

Kathleen Marley

14 de jun. de 2015

Quick and efficient. That's all I have to say - satisfied customer

charles Setters

11 de jun. de 2015

I have always had good service although a bit expensive compared to other local service options.

Mary Towery

5 de jun. de 2015

2014 Edge Service was excellent. Staff was very friendly, helpful & efficient.

Hollie

2 de jun. de 2015

The Plaza Ford staff in all departments are very knowledgeable and friendly to say the least! However, I have to give credit to Gordy (our favorite sales person ever!) and Hugh (the GM of the site) for going way above and beyond any person's expectations. The two of them have worked with me on three separate occasions (two in sales and one in service) since July of 2014 and I can not say enough great things about how they have handled each encounter. They have worked with me to secure the best possible value for trade ins to the best possible interest rates to get me the price that I have needed, all while remaining kind, caring and helpful. It's not possible to walk in this dealership and walk out not feeling like you've just made great friends. For as long as I need to have a vehicle and these two men are at Plaza Ford, my purchases and loyalties will remain here as well!

Sid Williams

1 de jun. de 2015

It was not only painless, but a pleasant experience and very efficient. This is the third vehicle I've purchased from Plaza in the last 25 years.

David Patrick

1 de jun. de 2015

Gordy was a great salesman. I felt he took the time to listen to what I wanted and needed in a car, rather than just try and push a car off their lot just to make a sale. He was always there every step of the way to answer any questions and made the purchase seamless.

JIMBOSMOM

28 de may. de 2015

I have to say that I was made to feel like I was not just another customer and once that new car left the lot, it was, okay, now you are on your own. Good luck. I did have a few issues with the new car, but when Hugh, the sales manager, called me to come back in he literally bent over backwards to make me happy, as did Gordy, my salesman and in the end, it turned out to be one of the better buying experiences I had had when purchasing a new vehicle and I have purchased my share in 64+ years. I would definitely go back and I would definitely let other people know. Hugh and Gordy you changed me!

Ricky Williams

28 de may. de 2015

Very Positive - Mario (our Saleperson) was great to work with.

neil Cotter

28 de may. de 2015

Everything was great! ,if I have to say anything negative, a quick wipe down and vacuum would be nice. WhenI pick up my wife's maxima across the street at Nissan they always give the car back nicely cleaned. I personally could care less about the detail,I just hate hearing from the Mrs how much better Nissan takes care of her car! :-)

LILLIAN

28 de may. de 2015

I have to say that I was made to feel like I was not just another customer and once that new car left the lot, it was, okay, now you are on your own. Good luck. I did have a few issues with the new car, but when Hugh, the sales manager, called me to come back in he literally bent over backwards to make me happy, as did Gordy, my salesman and in the end, it turned out to be one of the better buying experiences I had had when purchasing a new vehicle and I have purchased my share in 64+ years. I would definitely go back and I would definitely let other people know. Hugh and Gordy you changed me!

Lillian Stewart

28 de may. de 2015

I am here to revise my earlier review. You took notice of my feelings and went above and beyond to rectify my problems and concerns and I left there a VERY happy woman!Thank you Hugh! <3

Scott Jordan

28 de may. de 2015

2015 ford fiesta My Salesman was very friendly and helpful.my biggest complaint is the car was not clean when I picked it up and the main fuse box cover was not attached and was on backwards

Alan White

27 de may. de 2015

No-one was able to locate the noise. Your mechanics found it quickly and repaired it.

George Lee

27 de may. de 2015

My wife and I had a great experience. It was easy, simple and smooth from start to finish. Everyone was friendly and we really felt that they went beyond our expectations. We will definitely recommend!

Robert

26 de may. de 2015

Terrific, no-nonsense service, respecting my time. Turned my wish list into reality without any drama. Loved the honesty in sales approach.

Laura B

26 de may. de 2015

very accommodating and willing to please. We like to keep our money local and we have used Plaza Ford several times to purchase our new vehicles.

CABurns

24 de may. de 2015

We went to buy a new F150 and we had a very tight budget and a long list of demands and Gordy Mueller found exactly what we needed overall fastest and most pleasurable experience I've ever had buying a vehicle. But Gordy wasn't alone the entire staff at Plaza Ford were amazing starting with Elliot being extremely helpful and polite setting us up with Gordy and then the Gen. Manager Hugh Hanley finding every incentive he could for us and giving us the absolute best value for our trade! And last but not least the financing man who regrettably I've forgotten his name but he assisted us even further in saving a few extra dollars a month and got us an extended warranty AND a better interest rate !!! All and all an amazing expeirence !! Oh and I almost forgot one of the owners came over and spoke with us and helped get our bored lil 11 month old cheered back up and distracted long enough for us to finish our paperwork!!

Marc Anthony Martinez

23 de may. de 2015

Mike Edzik was Great, he made the transaction as smooth as he can but I did have some problem with the Ford financing. I don't really understand why I was denied for my non American citizen status even though my credit is great and I was willing to put a sizeable down payment. I wish they were able to explain to me why I didn't qualify.

Carol Delss

22 de may. de 2015

Fast and friendly service . Everything from scheduling to getting the car finish in a short amount of time was just great.

ML

20 de may. de 2015

We purchased a 2014 Ford Escape on 05/15/15 from Plaza Ford in Bel Air, MD. We contacted our insurance provider on 05/18/15 to transfer insurance, only to find out that the vehicle we purchased, specifically because we were told (by two different Plaza Ford staff members) the vehicle was 4-wheel drive, was actually front wheel drive. Prior to visiting Plaza Ford on 05/15/15, we contacted the dealership two times, double checking to determine that the vehicle was definitely 4-wheel drive. The Sales Manager assured us that the vehicle was, in fact, 4-wheel drive. We (husband and I) took off a day from work to test drive the vehicle and complete the purchase. If we had known the vehicle was front wheel drive, we wouldn't have driven over an hour to visit Plaza Ford.After speaking to three different staff members, one of which denies telling us that the vehicle was 4-wheel drive, Plaza Ford only apologizes for the inconvenience. They are currently working to void the vehicle purchase and loan processing. However, no action or effort has been made to get us another, comparable vehicle. We pointed out that they have a comparable, 4-wheel drive vehicle on their lot (same year/comparable extras/even the same color), but they will not honor the price we paid for the other vehicle. They would have to take a $2500-$3000 loss and they are unwilling to do what is honorable and offer the vehicle in place of the one they sold us.

Vincent Vono

20 de may. de 2015

Plaza Ford does their job well, though diagnostic costs are too expensive in my opinion. It is Ford which I rate very low for quality of their product. Our 2011 Explorer has had multiple issues over the years, most recently with 2 major problems; Power Steering error and error indicating the car not knowing it has been shifted into PARK. Both issues together would have cost over $2k to fix which is outrageous and unacceptable. Could not justify spending over $2k for issues that should NOT be issues after only 3 1/2 years with less than 50k miles. We did not have the repairs done, rather traded the Explorer in for a different make/model. Will never purchase a Ford vehicle again, no offense to Plaza Ford. Also which is ironic, we received a recall notification the same day we traded the Explorer in! Recall is for yet another problem, a door hindge! And the list goes on and on! Therefore, how can I recommend Plaza Ford to others when the product is aweful? Sorry gents!

Barney Bafford

20 de may. de 2015

Love my second Fusion as much as I loved my first. Soooooo comfortable to drive.

Catherine Testerman/Blake Testerman

18 de may. de 2015

Great sales person and great price on a new 2014 Focus.

Sarah Walter

12 de may. de 2015

Bought a Ford Edge and love it.... the salesmen kept in contact with us to meet our offer!

David Bensch

11 de may. de 2015

2013 F150 Mary was extremely helpful evn though the service techs could not find anything wrong that brought the truck into the shop for service.

Bruce Bohl

9 de may. de 2015

Had oil changed before an extended trip. Advisor found 2 other items that needed to be performed while we approach 30,000 miles, but not there yet. Good to get done before the trip.

12 Escape Leidner

8 de may. de 2015

2012 Ford Escape was brought in for brake work and because the A/C wasn't working. Service was completed on time and within the amount quoted. The technician explained what was wrong and what would be done to fix the problem. He also quoted me a price on tires and told me about the rebate that was being offered.

Ruth G.

5 de may. de 2015

I had a wonderful experience. Mario was very helpful in this purchase of a 2015 Ford Escape. Everyone at the dealership seemed very nice.

Charles Van Kirk

5 de may. de 2015

Well not much at this time because my experience was excellent and I was in and out for the service that I got. My vehicles are running great and I have no worries because I know that my fluids are checked and my tires rotated so I can drive safely.

Richard Grubb

4 de may. de 2015

F150. My only complaint is that it took much longer that I was told for routine servicing

Debbie1336

29 de abr. de 2015

Easiest, fastest experience I have ever had when buying a car. I got my tags and everything in less than two hours. Everyone was terrific!

Keith DiVenanzio

29 de abr. de 2015

Staff was professional and service was completed in a timely manner

Phillip Ansel

28 de abr. de 2015

I like feeling a part of the Ford family. They always make sure I'm completely satisfied and make sure I'm aware of any future service a may need.

The Ghost

27 de abr. de 2015

Keith was very helpful and got business taken care of fast. He got me in and out much faster than I expected. He got car cleaned up and filled up the tank.

"Hooka96"

27 de abr. de 2015

I took my mother to Plaza Ford to buy a new car. This was the first day we went out looking at cars so we were both a little apprehesive about making a purchase on the first day out. I found a SUV on Plaza Ford's website that I thought she may like. We took the SUV for a test drive and she absolutely loved it. We returned to the dealership and began the deal making process. I must say that this process went so smooth that I could not believe it. I was very happy with the deal we ended up getting. This was absolutely the smoothest and easiest car buying experience that I have ever gone through and I feel that we owe a lot of that to our salesman Gordon Mueller (Gordy). He treated us with a very friendly and professional manner with no pressure at all. During the entire experience I could tell that he understood our needs and he was working to help us anyway that he could. If you our in the market for a new or used vehicle I highly recommend going to see Gordon Mueller (Gordy). His cell phone number is 410-299-7947. You will be very pleased with your car buying experience with Gordy.

KevinBelAir

27 de abr. de 2015

First time customer to Plaza Ford. Worked with Dave Shapiro (their Mustang expert) who helped us find the right 2015 Mustang for our situation and preferences. Attention to detail and service by Dave and rest of the staff was top notch without any sales pressure. Very happy with our purchase experience, including the price. Will recommend to my friends/family.

Francis Snyder

27 de abr. de 2015

Staff was helpful covering oil change and tire rotation

Veronica Dotts

27 de abr. de 2015

I purchased the 2015 Escape.....I simply Love it!! My sales person Gary Abrams was terrific...very professional and knowledgeable about the escape...... and the financial help was great....Thank you guys...Thank you Plaza Ford!!

Jeffry Regner Sr

22 de abr. de 2015

As always, the work was fair and the communication about what was needed to be done was excellent.

Lynn Stonesifer

20 de abr. de 2015

Always prompt and courteous service...love Quick Lane!

eric22174

19 de abr. de 2015

This was by far the best experience we had with a dealership. Everybody was very friendly and extremely helpful. Gordy is very knowledgeable and will use his 40 years of experience to make sure you get the vehicle you need with the best perks in price he can find. Real and honest. Dealerships usually have a bad rep for trying to take you for a ride, no pun intended, but this place was a breeze of fresh air.

Thomas Doyle

15 de abr. de 2015

I was only in for an oil change but my vehicle was taken right in and completed in about a half hour! The tech did reset my clock for daylight savings! It was appreciated!

Rick Arcilesi

15 de abr. de 2015

Mario was a pleasure to work with. We love the Fusion.

Epink

10 de abr. de 2015

Gordy Mueller provided the most pleasant experience I've ever had purchasing a vehicle! I never once felt pressured or that I was being 'played'. His honesty and friendly manner put me at ease immediately. He is very knowledgeable and deals with the utmost integrity. He never made me feel like I was wasting his time even though it took me over a week of going back and forth to make just the right deal. I will highly recommend Gordy and Plaza Ford to everyone who is looking for a vehicle.

Doris Beck

10 de abr. de 2015

I purchased a 2015 Focus Hatchback. The staff was very knowlegable, friendly, and low-keyed. I am very pleased with the deal, the car, and the staff!

Geraldine Yeager

9 de abr. de 2015

It was a longer than usual wait time, but otherwise everything was good.

Pappasizzle

4 de abr. de 2015

Great experience. New to Plaza Ford, but their team earned our business moving forward. Bought a Ford Fusion with all the options I wanted and at the right price. Team was very fair and reasonable. No pressure sales, but a knowledgeable and experienced team. Will buy from them again.

Pappasizzle

3 de abr. de 2015

First time buyer from Plaza Ford. Great team that were very knowledgeable and reasonable. Great experience. Got the car and options I wanted, at the right price. Would highly recommend. David was excellent.

Steven Chizmar

1 de abr. de 2015

Easy to make appointment that was convenient. Staff provided good explanation of service and problem found. Completed repairs quickly and on time.

Albert Class

1 de abr. de 2015

Never a problem work went well,parking lot a little cramped due to construction which is understandable

Kathleen Black

1 de abr. de 2015

My family has always received excellent service from Mike E. and Plaza Ford. As a first time car buyer, Mike walked me through all of the important things I would need to know about my 2015 Escape. As always, family and I will continue to visit Mike and Plaza Ford anytime we are in the market for a new vehicle.

Abdel Latif Marini

31 de mar. de 2015

Service was smooth and quick. Staff are helpful. It was time for regular maintenance fo r my honda.

Phyllis Bowie

25 de mar. de 2015

I went to have my 2012 Ford Edge serviced at the Quick desk. I had the service and replaced my wipers all around at the same time. Minimal waiting time. Both people at the desk were very friendly and helpful. Overall a good experience.

charles setters

24 de mar. de 2015

Charles and Mary are excellent and very helpful in quicklane

aking2003

23 de mar. de 2015

We recently purchased a Ford F 150 for our son's 18th Birthday. We shopped around to another dealership in search of the right color combination but we were not able to receive the level of service that we expected. Plaza Ford and Gordy exceeded our expectations. Gordy worked with us daily trying to locate options through other dealers till we found an f 150 we were happy with.

eadolph

23 de mar. de 2015

I worked with this sales representative to purchase my new vehicle, and he was GREAT! Very educational, helpful, friendly, and overall a great resource when searching for a vehicle. I highly recommend him!

customer

20 de mar. de 2015

Staff is good. Finished when expected. Only suggestion I would make is to have the car washed and or vaccuumed after service. It makes you feel good driving off the lot and gets the salt from the winter roads washed off. Many service departments do this.

Harry Sangmeister

18 de mar. de 2015

Professional, timely and friendly. I am always treating with courtesy at Plaza Ford

Christopher Patrick

18 de mar. de 2015

I had my truck in for a full service and oil/ filter change. The staff was very courteous and proffesional. The waiting area had quick wifi available and I was in and out and a very reasonable amount of time. The service staff was careful moving my vehicle and mindful to keep it clean. I am very satisfied.

Francis Trout

17 de mar. de 2015

The Quick Service crew are always polite and curtious and do a very competent job taking care of my car.Many Thanks

Dennis Johnson

13 de mar. de 2015

This is the third vehicle I have purchased from your dealership and as before everything about the experience was exceptional.

Phoenix843

13 de mar. de 2015

The entire staff went above and beyond during our sales and purchase process. Gordy was excellent and very helpful as well as respectful of our time. We were treated exceptionally from start to finish. After our visit and during final consideration of purchase I had a few questions about the new powerstroke model and I received a very informative and courteous phone call from the head of their service department. He took the time to answer all my questions and even went in to personal description of his experience with his truck, a very similar model to the one I was considering purchasing. Hugh was also extremely helpful answering questions we had about financing and the entire staff was easy to work with. The atmosphere of the dealership is very comfortable and welcoming. We are extremely pleased with our purchase and would absolutely recommend both Plaza and Gordy.

John Spangler

11 de mar. de 2015

Daughter went in for routine service and said afterwards she had a good experience.

Keith Poffenberger

11 de mar. de 2015

Frank is always very helpful, we have purchased 4 vehicles from him.I wish the paperwork was pre filled out so we did not have to wait to meet with the business manager and then wait while he printed the paperwork. I did not plan to take 2 hours to pick up the vehicle after I had already given the insurance information and they have the rest of our information from previous sales.

Nina Fenstermaker

11 de mar. de 2015

I worked with Dan to get my Ford serviced. He was excellent! He called me regularly to work with my schedule to get my car into the shop. He always made me feel like my problem was his problem. Once I came into the shop, he took my car back immediately and got me in and out. Thank you Dan!

Carol Gover

10 de mar. de 2015

Stopped by to 'look' purchased two cars. Never purchased a FORD before. Excellent customer service.

James Stewart

4 de mar. de 2015

This service was very good and what should be expected on each visit.

Shirley Mathews

4 de mar. de 2015

2013 ford escape. Oil change general check up. In and out pretty quickly.

Jennifer Rampolla

3 de mar. de 2015

I purchased a 2015 Ford Explorer. The staff was friendly, helpful, and knowledgeable. We really felt they tried to get us the best deal possible.

Janet Bitzelberger

3 de mar. de 2015

Dave Shapiro was exactly what I look for in a sales person. Not pushy and listens to what you are saying. I would recommend Dave and Plaza Ford to anyone. The process while purchasing our 2015 Ford Escape was painless, comfortable and I felt that I was the only customer. I have never purchased a Ford before but I am looking forward to a long relationship with Plaza Ford.

Cetara Watson

3 de mar. de 2015

Gordy was extremely helpful and friendly. I definitely will recommend friends/family to come to Plaza. I love my new edge!

Jimmy Lewis

3 de mar. de 2015

Mario Marino was courteous, responsive, and prompt. He did a good job.

cetara04

1 de mar. de 2015

My first time going to Plaza Ford and I was helped by Gordy Mueller who I must say was fantastic. He was very helpful and friendly and I will definitely would like to do future business with him again.

Mary Healy

28 de feb. de 2015

Service rep was extremely helpful, courteous, informative as usual! Mary in service dept. in Bel Air is excellent. My problem was diagnosed and resolved quickly. Gus, the shuttle driver, was friendly, courteous and prompt.

Margaret Arnold

26 de feb. de 2015

2001 Ford Ranger Truck - Everything was fine as it always is.

jeeprx

26 de feb. de 2015

Excellant and patient service from Gordy Mueller. Very pleased with the truck and the sales process. Highly recommend to others. Everyone at dealership was very helpful, from sales, management,finance.

Teresa Garcia

25 de feb. de 2015

No pressure purchase and helpful staff Will recommend to others

Lisa Blackwood

25 de feb. de 2015

Had a leaking tire repaired and balanced. Had been in twice for low tire pressure light - due to weather changes.

Eleanor Kennedy

24 de feb. de 2015

I'm very pleased with my truck but Keith Hinder made the experience great. Every aspect from financing to instruction on how to operate the truck was explained. Just a very good experience from top to bottom.

Betty Williams

24 de feb. de 2015

In the other survey I filled out, I said how impressed I was with our salesman's knowledge of all the vehicles/models. He has been our salesman for the past 10 years, and I will not buy a vehicle from any other dealership.

Ronald Wilhelm

20 de feb. de 2015

Great job. Always service is good and waiting time is good.

Steven Callender

19 de feb. de 2015

This was the best truck purchase experience I have ever had. David Shapiro was my sales consultant and I was so impressed with him. His professionalism and knowledge was the best. David was not pushy, told him what I was looking for and price range and I was out the door in about and hour with a new four wheel drive STX f-150 truck!! Outstanding job handled by this gentleman! Thanks for the great experience

Sandra Bishop

18 de feb. de 2015

we purchase a 2014 F150. we are please with the service at Plaza Ford.

Joseph Stanofski

18 de feb. de 2015

allthough it was Friday and crowded, staff was courteous and moved everyone along in good time.

Bonnie Mcnabb

18 de feb. de 2015

We are long time customers. The service department staff are extremely knowledgable. The sales staff know the cars they are selling. We have never been disappointed.

Donald Ringgold Jr

17 de feb. de 2015

I would say to have better seats more comfortable and better channels I wanted to watch nfl network so I would say have a lot of tv's

Kevin Woodford

17 de feb. de 2015

Met with Gary Abrams (Salesman) and Hugh Hanley (Sales Manager) in November, ordered my new 2015 F-150 Platinum, and they kept me updated throughout the wait. I received my truck on Feb 10th and couldn't be happier. An awesome experience. And I LOVE my new vehicle.

Sharyn Tribby

17 de feb. de 2015

Ford went above and beyond to correct my situation. The service manager at Plaza Ford couldn't have been more helpful.

Daniel Kelly

16 de feb. de 2015

I bought a Ford Fusion in March, and it's been back for oil changes. It's always a pleasure to deal with Plaza.

sneaky19

16 de feb. de 2015

This was my second Ford bought at Plaza Ford. My experience with Plaza Ford and my salesmen Gary Abrams was excellent. I would recommend this dealer to anyone interested in a Ford

Kevin James

14 de feb. de 2015

fast service at the quick lane. always well taken care of by the quick lane service crew

Kirk Looby

13 de feb. de 2015

Plaza Ford's service department is exceptional. Employees are friendly and knowledgeable. They take the time to explain what they are doing and why. I took my car in for an oil change and they fixed some recalls that I didn't even know were applicable to my car.

Sparky

12 de feb. de 2015

Damaged my car while in for warranty work and the owner would not talk to us about making an offer now that it is damaged - what a joke! They drove my Expedition under a Box truck up on a lift and got it stuck and messed up my roof line. When we asked to talk to the owner and or sales manager they blew us off, would not return our calls, and were rude! When we went to buy a car from them 3 years prior they told us they were too busy and they would get back to us - never responded - we bought at another dealer.

Chester Bailey

11 de feb. de 2015

The staff did a great job getting me what I wanted and with in my price range. I will be recommending my friends to shop at plazza ford.

Mary Ellen Murray

11 de feb. de 2015

I felt the technicians were great, informative and honest. I appreciate I was told what was actually needed at the time of service and was offered professional opinion on when to anticipate future service on items I had questions about.

Mike

11 de feb. de 2015

I purchased a new 2014 f150 from Plaza Ford. The salesman I had was Kieth. Him and the manager did everything they could to make this deal happen. From taking a huge amount off of the new truck to giving me more for my trade. Now I have a brand new truck for a great deal. Thanks Plaza Ford.

Wayne Meads

10 de feb. de 2015

I purchased a Ford Explorer. Everyone was very helpful and it was fast and painless. I liked the fact that no one was pushy. I would definitely buy another vehicle at Plaza Ford.

Donna Minkiewicz

10 de feb. de 2015

Ordered 2015 Ford Explorer from Plaza Ford. Gordy Mueller was our Salesperson and we love him. He is very friendly and works well with you to find the vehicle that fits your needs. He listens to both wife and husband; takes time to answer all your questions.He's very knowledgeable about all the vehicles and is not pushy or demanding.Zach was very informative and patient explaining the electronics in our new Ford Explorer Limited Edition.Both are great employees for Plaza Ford. We will definitly refer this team to our friends and family.

Jeffrey Myers

7 de feb. de 2015

Sales person was great, he helped us pick the correct F150 for our needs. this was our 6th car purchased here.

Michele Roles

6 de feb. de 2015

Brant was fabulous. He spent the time to explain and answer any questions I had and really attempted to resolve all my issues. He was not like other dealership service departments I have delt with in the past, I know he truly worked on resolving every question, concern and issue. He was truly wants me to be a satisfied customer.

Judy

5 de feb. de 2015

Quick service, friendly employees, very convenient.

Carol Delss

5 de feb. de 2015

All went well, arrived a little early for my appointment , and was able to get service right away. The only problem was the computer was apparently not working and I did not get a report when I left.

Uscgroko

5 de feb. de 2015

Went in lookin for a truck after being in an accident and haveing a vehicle totaled. They made it quick and easy and were able to get me what i wanted under my budget

Myrna Edzik

4 de feb. de 2015

They staff as always were very courteous and professional

George Ramsburg

3 de feb. de 2015

Plaza Ford did a quality service on my Expedition.

Cynthia Vazquez

2 de feb. de 2015

Our sales rep Dave Shapiro did an excellent job. He was very nice to work with.

Carol Schwartz

1 de feb. de 2015

Steve was willing to work with my extended coverage people to get my repair done for the least amount possible. Thanks for great cutomer service

Christopher Birth

30 de ene. de 2015

Everyone was great! Keith, Hugh, Mario....awesome!

Thomas Rinehart

29 de ene. de 2015

Plaza Ford did an outstanding job with my car. The mechanic was very thorough and timely with their inspection. My oil change was free because of the Plaza Ford reward program.

Lauren

29 de ene. de 2015

Keith was great! Friendly, non-intimidating environment. Quick, easy transaction. Thanks!

Kathleen Marley

27 de ene. de 2015

Brought vehicle in for recall. Service was quick.

Mary Keene

27 de ene. de 2015

My tech was very concern, anxious to deal with all my issues & concerns. Took every avenue available to correct my problem. Took time to show me more opinions with my phone He is truly an a valuable employee.

kwtsparky

26 de ene. de 2015

Took my 2012 Expedition EL King Ranch in for warranty work on the radio, the dealer caused major body damage, they fixed it, but was unwilling to either buy us out for the value of the car before the damage or trade-in at the value, in fact the owner Tom Walls went so far as to leave town so as not to talk to me. Ford corporate is no help either as they say its a dealer problem.

kwtsparky

26 de ene. de 2015

Took my 2012 Expedition EL King Ranch in for warranty work on the radio, the dealer caused major body damage, they fixed it, but was unwilling to either buy us out for the value of the car before the damage or trade-in at the value, in fact the owner Tom Walls went so far as to leave town so as not to talk to me. Ford corporate is no help either as they say its a dealer problem.

Michael Lutz

24 de ene. de 2015

I purchased a 2014 5.0 Mustang and the service both with the "Quick Lane" and for a minor repair in the service department are both fantastic. Keep up the great work

Sharon George

22 de ene. de 2015

Bought 2015 Escape . Our salesman Gary was fine and is working with us . I have one issue with the SUV and hopefully it gets resolved as promised.

Andrew Shettle

21 de ene. de 2015

Service overall was excellent. It is difficult dealing with Gary to schedule service or discuss work that has been performed. In the future, I will ask for someone other than Gary. This is the second time I have had issues with the way he handled my service.

Oluwatoyin O-Toms

21 de ene. de 2015

Had a wonderful experience with every sale rep and manager i had contact with buying a Rav 4 on Jan 2nd 2015. Got there in the morning to bargain and drove my car home by 5pm with satisfaction. Very polite and courteous team workers.

Lawrence Preller

20 de ene. de 2015

Got me out on time when they said they wood so I ould make my next appointment.

Clyde Shaffer

16 de ene. de 2015

This is my second Ford Edge...very satisfied! Brant was very helpful in getting my vehicle serviced in a timely manner. He is by far the most experienced tech at Plaza Ford. He is also the only tech that I will allow to work on my 2001 Mustang Bullitt. While waiting for my Edge, I went to the showroom to look around and Hugh Hanley greeted me asking if everything was OK with my Edge. He too goes above and beyond in his efforts to make sure one is satisfied. Both Hugh and Brant represent your dealership in the highest regard and should be applauded for their efforts.C. Dennis Shaffer

Raymond Turner

16 de ene. de 2015

Ford Fusion with a rattle under the pass seat...and a speedometer issue...service was top notch. The issues were addressed in a timely manner and Gary Pinder was very professional and polite. Notified me when the work was completed and explained the work performed. I am very happy with Plaza Ford

Michael Bishop

15 de ene. de 2015

Service was good but a little slow. I'd rather slow and thorough than fast and shoddy for sure.

Thermon Cox

15 de ene. de 2015

purchased a 2013 xlt ( the owner's wife was driving this vehicle )on 1/9/15. Once I got the vehicle home, my lovely wife indicated that she did not like the color and it was fwd. I called Brian on 1/10/15 and advised him of my situation, he told me no worries, he would take care of me. On 1/12/15 I returned to the dealership and picked out a 2015 xlt ( silver ). The payments are $60 higher but the wife and I are happy. Keith Hinder was my salesman, excellent. I received better than average trade in value for my pathfinder which was a nice veh by the way. Hugh also called me on 1/10/15 to let me know that everything would be worked out. I have three Ford dealerships that are closer to my home, but Plaza Ford is where I will continue to do business. THANK YOU>>>>

Charles Lank

15 de ene. de 2015

2010 ford 150 .... 25,000 check up , oil change / tie rotation . Great service .. in and out within 1/2 hour. all checked out good, no complaints.

Robin Shaeffer

14 de ene. de 2015

Everyone was kind and the service was quick and the quality was good

Sharon Schmidt

14 de ene. de 2015

I only had abrief wait and then my car was checked out. Problem determined and then fixed. Appreciate also when they explain what was wrong which they almost always do so that if you have a similar issue you know what to do. Saw the same courtesy shown to other customers as I waited. Have always had good service!!

Roger Bennett

13 de ene. de 2015

Very helpful staff, work performed quickly. Only bad part is having to do a stupid survey every time I get an oil change.

Francis Cassidy

13 de ene. de 2015

My husband is a Ford man,& he likes Plaza Ford,& said I should take the Equinox there-so I did & I relly like the service there.I will get all my service done at Plaza Ford!

Fred Zander

13 de ene. de 2015

Always does a great job with my diesel. I don't take my wife's "baby" anywhere else!

Marilyn Caplan

13 de ene. de 2015

Great to deal with. Fast service. Very friendly and honest.

Edward Bursk 4th

12 de ene. de 2015

I made a goal this year to purchase a new car as it's been two years since I filed bankruptcy. From the initial conversation with Elliot to the end result with my excellent salesman, Gordy, I couldn't be more pleased with the outcome. I've purchased many vehicles over the years and this has been the most stress free, enjoyable experience I've had. I highly recommend doing business with this dealership, but make sure you seek out and ask for GORDY!!!

Donald Corrigan

12 de ene. de 2015

No sticker attached to window to remind me of next oil change

Angel Pacheco

8 de ene. de 2015

Purchased Fusion. Dealer was extremely helpful in meeting our needs.

WK

7 de ene. de 2015

No haggle pricing, the experience was quick and easy and we didn't feel pressured during the process either. Every employee we interacted with pleasant and helpful.

Jill F.

7 de ene. de 2015

My fiance said it was his best car buying experience. Everyone was willing to work with me. We really liked Gary our salesman. He was down to earth, funny and not pushy at all. Thanks for my brand new escape, I love it!

Egon Hatfield

7 de ene. de 2015

1. Ordering the 2015 MUSTANG was smooth.2. Received updates while the vehicle was being built.3. Trade-in / pick-up procedure went well. Lots of info on the new car.

Jeffry Regner Sr

6 de ene. de 2015

It was just an oil change, and though they were busy, I did not have to wait too long.

Patricia Ford

5 de ene. de 2015

I purchased my Mustang on New Year's Eve. Yes, I was "That" customer that kept many longer than they would have liked. All employees were incredibly pleasant. I am very happy with my Mustang and would definitely recommend Plaza Ford to all friends and family.

Mark Richter

4 de ene. de 2015

Quick turn around in fast lube lane. Pointed out potential future maintenance needs.

Robert Belcher

4 de ene. de 2015

very good had no problems car was finished when promised

Eric Morgan

1 de ene. de 2015

Staff is always courteous and honest. Service was performed properly and in a reasonable time.

Mary Wolfe

1 de ene. de 2015

I'm a reluctant buyer. I really don't car about cars and just needed to purchase a car because the transmission was shot on the old car. We went round and round with the sales representative and called various family members to see if the deal he was offering was worth it. He was very patient and I believe he was honest

Janet

31 de dic. de 2014

Plaza Ford provided very friendly customer service and fast service for the oil change on my new Ford Fusion.

Pete N.

31 de dic. de 2014

I started my search for a Ford Focus back in April. That was when I first met with Frank at Plaza. At that time I decided to hold off on my purchase. I contacted Frank again in December, he still had all of my information and was quick to help me find the car I was looking for. So far I could not be happier with my experience. The staff at Plaza were all very nice and helpful. Yes I would recommend them to anyone looking for a new Ford.

Juanita Harshman

30 de dic. de 2014

We always have our two vehicles serviced at Plaza Ford. Quick and efficient.

Robert Mcgraw

30 de dic. de 2014

Truly a "quick lane." Convenient hours. Knowledgeable technicians.

charles setters

29 de dic. de 2014

Quick Lane Team is awesome!was very easy to get in and quick professional service very friendly

Jason Zander

29 de dic. de 2014

Oil Change was completed under an hour, and the techs inspected my brakes and tires and advised that front tires were wearing down quicker than than the rear.

Joe Luccese

29 de dic. de 2014

No issues. Excellent customer service and repairs.

Phillip Ansel

28 de dic. de 2014

2013 Ford Focus 5 door SE. I live the car, the service is great, fast, efficient and thorough. Thanks.

Wendy Cline

28 de dic. de 2014

Had to wait longer than told for anticipated wait time, but do not know full story as to why. Staff was apologetic and helped to speed up process when they knew I waited for over an hour already for an oil change.

Francis Snyder

27 de dic. de 2014

Had a good experience. Oil change and tire rotation and squeaky hinge fixed.

Daniel Kelly

24 de dic. de 2014

Recall notice on my 2014Ford Fusion. The shop took me immediately, and had me in and out in less than an hour. Everyone was courteous and cheerful, especially Mary at the service desk.

Neil Cotter

23 de dic. de 2014

I had a chronic slow leak from the power takeoff unit in my Ford flex for almost as long as I've owned the car. I had it to the dealer a few times for the same problem.I was always told it was a vent weeping. This time it was a bit more serious. I think they got it this time. The guys we're great, they even hooked me up with a rental car while my car was being repaired. This is really the only mechanical problem I've had with the car since I bought it. I love the car! The dealer has always been very good about services and maintenance. I would like an invoice for my records though. When I picked the car up they had no paper work regarding the repair. I was told they would mail it to me. As of today I still have not received anything.

Arthur Long Jr

19 de dic. de 2014

Ford F150 service.Staff and mechanic gave promt and curtious service

William Bohlen

19 de dic. de 2014

Service was excellent. The person that serviced my 2012 F-350 was very helpful. I need a battery check that would take 1/2 hr up to 2 hrs. If I didn't have time to do it today, come back when I do have time to wait or get Plaza Fords driver to give me a ride home and come and get me when it is done. I like that service and plan on using it at the end of next week. Thanks / Bill

Ida Eck

19 de dic. de 2014

The writer was considerate of my time constraint and The problem was solved in time.

Crystal Patrick

18 de dic. de 2014

My vehicle was towed to Plaza Ford for service as it broke down when I was on my way to work. When I called to discuss what needed to be done, the service department was very helpful and responsive. My truck was looked at and a quote was provided. I was notified shortly after what the exact cost would be and it was explained to me what all needed to be done. The service was completed quickly and I was back on the road!

Mark Gerick

17 de dic. de 2014

Very helpful staff. Paul Leroy went above and beyond to help with phone sync problems. Gentlemen at fast lane desk very courteous.

Joseph G

17 de dic. de 2014

Great friendly service. In and out with no appointment!

William Morris

16 de dic. de 2014

Very excellent job on my Mustang repair ! The staff as very helpful when I went back for a slight correction. All in all, a great job !!

slr2888

9 de dic. de 2014

Gordy Mueller was a great salesman to deal with. Extremely friendly the entire time, without pressuring us into a decision. Everyone at Plaza was very friendly!

Debra Sciabarrasi

7 de dic. de 2014

Dan, the service advisor, was very helpful. They were able to fix everything.

Winery at Elk Manor

5 de dic. de 2014

Winery at Elk Manor will be buying more vehicles from Plaza Ford

Margaret Arnold

5 de dic. de 2014

We were treated fine and had a zero bill. A bettery that we had gotten there at the same time last year was replaced by a new battery. We were not charged anything. I thanked the cawhier and the man out at the desk. I really want to keep my truck and do not need a new one. If I did get a new one I would be sure to get it there. We have been very happy with Plaza for a very long time. Thank you. Margaret Arnold

Donald Petty

3 de dic. de 2014

Professional, quick service was executed. Flow of work was smooth.

Christopher Williams

2 de dic. de 2014

The service of my fusion was very goodStaff was very helpfulWill recommend others

Thomas Kahoe

2 de dic. de 2014

The salesman, Gordy, and the sales manager were great. They were very helpful and patient in working with my wife and I in the purchase of our new F250. This is our 2nd truck purchase from Plaza and will recommend them to our friends and family.

Kevin Connelly

2 de dic. de 2014

Great service by Gary and Zack. I was able to get the vehicle I wanted within a few days.

Margaret Young

1 de dic. de 2014

Initially contacted by e-mail. Friendly and informative. Went into the dealership and met Gordy Mueller. He knew what we wanted and found the perfect Ford Fusion. No fuss and no hassle in coming to a deal. Gordy is a valuable asset to Plaza Ford, They need to know that he understands that he works for the dealership and the customer. Then we met Zach. Zach showed us the many features that come with our 2015 Ford Fusion and how to use them. He was extremely knowledgeable and patient with us older folks and the use of the many computer adde features. Great experience overall.

Flexowner

29 de nov. de 2014

Mary is great! Very helpful and knowledgable...mechanics are great too!

Richard Scheeler

26 de nov. de 2014

Bought a 2012 fusion, service was excellent everyone there knows there stuff, the staff was very friendly and patient with us, even the young new guy went out of his way to get me car facts on the fusion when he knew we were there for someone else to make the sale, shows he cares. I actually feel like I got a really good deal on the car, don't remember the last time I felt that way leaving a dealership, that's not a nock on you that's a good thing. Thank you Rich Scheeler

Donald Ringgold Jr

26 de nov. de 2014

Everything was perfect the staff was nice only problem I have is can you get better chairs

Elaine Morgan

25 de nov. de 2014

The gentleman that I checked in with was courteous and efficient. I waited 30 min for The Works at Quick lane, which is what I was told in advance. The only negative comment I would have is the waiting room was not clean -trash can filled to almost overflow , coffee area not appealing. The only reason I bring this up is in today's competitive world with car washes/manicures while you wait the waiting area at least needs to be tidy and comfortable.I have been buy or leasing cars with Plaza ford since 1999 and have been pleased with the service.

Foy Safety Consulting, Inc.

25 de nov. de 2014

Had my 2012 F-150 in for regular service and to check the rear brakes. I was informed the pads were marginal so I requested they be replaced and the rotors machine. The tech also thoroughly cleaned the emergency brake as well. Great Job.

Laura Malek

25 de nov. de 2014

Thanks for taking care of my car. You guys always do a nice job.

Robert Glenn

20 de nov. de 2014

I went to the quick lane and they are great. Tv,coffee what more do you need with good service.Thanks, Bob Glenn

James Pappas Jr

18 de nov. de 2014

Your staff was very helpful in getting my Jeep repaired and back on the road.Mike Wells made sure I got the best possible pricing on the parts that were needed.I have used Plaza for all my service work on my vehicles and will continue to do so because you guys always go that " extra mile " for your customers and I appreciate that.

Deborah Buckley

17 de nov. de 2014

Service is always good and usually in a pretty expected timeframe while waiting.

Jack Hamlett

17 de nov. de 2014

The car serviced was a 2004 Mercury Marquis. The service completed was body work (damaged from being hit by a deer). The work was excellent. The body shop manager was kind and efficient.Thank you

JF

14 de nov. de 2014

Gary was extremely helpful arranging for my vehicle repairs. Vehicle functions flawlessly! To earn the fifth star he should improvehis repair estimate process. It is my understanding that the TSB performed in my vehicle was unfamiliar to both him and the technician (apparently my car was the first). As such they did not correctly predict it would take 2 full shop days to complete. After Gary told me it was 1/2 shop day job I made arrangements. I was inconvenienced making plans to be without my vehicle for another day when informed at 1600 hrs.

Mary P

14 de nov. de 2014

Purchased 2015 Ford Escape. Love the car. My salesman Keith Hinder was terrific: very pleasant, patient, professional and thorough. Zack was great in instructing about the features of my new car. A great experience all around.

Debi Parrish

12 de nov. de 2014

Mike was extrememly knowledgeable about the Ford Escape and his "easy-going" but helpful manner greatly contributed to a pleasant buying experience. I never felt pressured in any way. Also, I got a fair deal for my trade-in and a fair deal on my Escape. Overall, I am very happy with Plaza Ford and look forward to dealing with them again in the future.

David Bull

11 de nov. de 2014

2014 f 150 ford pickup, great staff, laid back, no high preasure sales pitch, great team you have there. the Bulls

Steven Chizmar

6 de nov. de 2014

service was very professional, performed quickly - no waiting. Employees were friendly and courteous.

Debora Koenig

5 de nov. de 2014

GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB! GREAT JOB!

Sondra Mcartor

5 de nov. de 2014

My experience was beyond expectation. From the moment I walked in the door to the time I drove off in my new Edge, everyone was so nice, informative and helpful. I would highly recommend this dealership to everyone I know. Thanks for such a wonderful experience.

Ryan

5 de nov. de 2014

I bought my 2015 Ford Fusion from Plaza Ford and couldn't have been happier. They were great from the moment we walked through the door. I got a good value for my trade and Dave worked with me to make a deal. Would definitely use Plaza Ford again!

Carol Delss

3 de nov. de 2014

In and out quickly, the check out was easy and on the road with no issues.

Barbara Trammell

3 de nov. de 2014

Damaged tire 2010 Ford Fusion. Plaza Ford replaced with new tire in very reasonable time. Always very helpful and attentive to my needs.

Agnes Seifert

3 de nov. de 2014

Scott at the body shop handled the repairs perfectly. He also made arrangements with the service department to have my service work done while the car was there for body work.

Barbara Deluca

31 de oct. de 2014

Took 2009 escape in for recall work, it's was taken care of quickly and efficiently.

Derek Ciotta

30 de oct. de 2014

I didn't have to call and ask if my car was ready as Plaza Ford called me bright and early to let me know my car was ready. Very easy process.

Phyllis Bowie

30 de oct. de 2014

I only got an oil change and new wiper blades all around, but I was in and out fast and the people were friendly. I was serviced in the Quick Lane.

Brian Jones

30 de oct. de 2014

You need to fix the door leading into your maintenance area. It slams really bad every time someone goes through it, which is pretty often, and every time I jumped. Otherwise my experience was excellent!

James Plumer

30 de oct. de 2014

I had tires replaced and brake work done. All work was completed as requested. I'm disappointed in the condition the wheels were left in. They were quite dirty after the work was done.

Debra Torres

29 de oct. de 2014

I purchased a 2012 Hyundai Tucson. Our salesman Mario was great, very pleasant and knowledgable. He was wonderful to work with. My overall experience was nice and stress free.

Raymond Turner

29 de oct. de 2014

When I went to Plaza ford in Bel Air, MD I was taken back at first due to my poor credit because of a divorce...when the salesman came back with a ridiculous interest rate and a ridiculous payment I walked out of the dealership. The next day I got a call from Plaza Ford Bel Air, MD with great news...Keith Hinder did a great job as a sales rep...AND, Dan Grist made the miracle happen. Dan went the extra mile for me knowing my situation. He got me an interest rate and a payment I could live with and I had my new Ford Fusion the next day. This is the first time I felt that an auto dealership went the extra me for me and not just to make a sale....I will be a dedicated customer and I will highly recommend Plaza Ford of Bel Air, MD to all my friends and family...thank you so much Dan Grist and Keith Hinder of Plaza Ford...Bel Air, MD

The Terrys

28 de oct. de 2014

Our new Escape is the second car we have purchased at Plaza. We got an excellent trade in on our 2010 Escape and Mario Marino was a low keyed, knowledgeable salesman who listened to what we wanted and helped us find the right vehicle. Elliot McEwen stayed in touch on-line and kept us informed. Hugh Hanley followed up in a professional yet personable manner. Zach Ritter, the tech consultant, answered our many questions patiently and expertly. The entire experience was pleasant, professional and efficiently executed.

Jeffry Regner

23 de oct. de 2014

I like the way the dealership deals with it's customers-from the sales staff to the service department. The service department does their best to minimize inconvenience, and their maximum to keep me informed of what is being done or needs to be done. That is why between my son and I, we have purchased 5 vehicles in the past 11 years.

James Hart

22 de oct. de 2014

great attendant at front desk when providing the service to be accomplished very timely and curtious

whamhammer

21 de oct. de 2014

As a couple with a young child, Gordy's respect of our time and attention spoke volumes to us, especially when other dealers didn't. He worked to find the car we needed at the best price while keeping the shopping comfortable and low pressure. If the service and parts side of the dealership is as good as Gordy is up front, Plaza Ford will not only have a customer for life, but an advocate for them with our friends and associates. Thanks Gordy!

Michael Henage

21 de oct. de 2014

We purchased a 2014 Ford Focus SE from Plaza Ford and had a great experience with salesman Mario Marino. We knew what we wanted, but with two small children we wanted to get in and out of the dealership as quickly as possible. Mario made the experience as painless as possible. We got the car we wanted, a good price, and were in and out in under an hour!

Mary Blake

20 de oct. de 2014

I was very pleased with ease of making an appointment and the speed of the oil change.

Barbara Valeri

20 de oct. de 2014

Bought a 2013 Ford Fusion from Plaza Ford. Had trouble with the driver's seat belt sticking, Mary ordered a new one, and when it came in I brought my car in and got it fixed. We just bought a used Ford F250 and left it there to get a duplicate key made the same day. Everyone we dealt with was helpful and polite. Thank you.....

Bel Air Ford Owner

17 de oct. de 2014

Fantastic dealership to do business with. Compared to other businesses in the area, Plaza Ford is truly a breath of fresh air! Everyone in the company makes it feel that you are the only customer in the store and helped with all my questions.

Linda Longo

16 de oct. de 2014

Staff great, friendly. Does seem to take longer than it use to but will not stop me from coming back.

Jennifer Mcnamara

13 de oct. de 2014

I've never had a bad experience at Plaza Ford since I bought my 2012 Ford Fiesta. So far I've only needed basic maintenance (oil changes, tire rotation, brake inspection, ect.) Service staff have always been very approachable.

TowsonMike

13 de oct. de 2014

A very enjoyable experience. Sales Consultant Michael Edzik helped us with the purchase of a used SUV. He was extremely knowledgeable and could not have been more accommodating (we had our one year old with us during the process). No pressure from Michael and we were allowed to leave to grab lunch for our son while they drafted the paperwork. We have recommended Plaza/Michael to friends and family.

Nancy Burlin

11 de oct. de 2014

Friendly employees, very clean facility, good service.

Bonnie Mcnabb

10 de oct. de 2014

The entire dealership is wonderful from sales to service

Corey Gabrish

9 de oct. de 2014

2014 ford focus. in and out in about 45 minutes with no scheduled appointment

Francis Slyker

9 de oct. de 2014

Good service, pleasant people to work with. This was just an oil change!

Francis Banz

9 de oct. de 2014

2014 FiestaService Excellent Mike EdzikMike is the best.

James Herbert

8 de oct. de 2014

Fast, good. great people.........communication is good

Juanita Harshman

8 de oct. de 2014

Recall--given a loaner. Took Ford longer to get part to dealer than expected, but we were provided with transportation anyway.

Aaron Ashford

7 de oct. de 2014

Gordy, Tom, Hugh and Brian were extremely pleasant to deal with in purchasing our 2013 certified preowned Ford Escape, great vehicle, great price, and even better service.

Valued Customer

6 de oct. de 2014

The sale process was quick and painless as you know I like it. We have bought many vehicles from Plaza over the years and have been extremely satisfied with the sales staff and the service that Plaza provides.

Kathleen (Harry) Sangmeister

5 de oct. de 2014

I always enjoy my experience when I take my vehicle to Plaza Ford. Your staff is friendly, courteous and professional. They have the ability to make me feel like my car is the only one that's important. Keep it up.

John Moore

3 de oct. de 2014

Great job changing my oil without an appointment. Professional and courteous.

David Brewster

3 de oct. de 2014

Sales rep was fast in processing and getting me out the door

Joe Luccese

1 de oct. de 2014

2006 Mustang GT Alternator replacement: Diagnostics and Service excellent. However, the charging of list price for replacement parts is horrendous. Same parts could be purchased on-line at a DISCOUNT. Why does the dealer not provide a discount?

Michael Lazzeri

1 de oct. de 2014

Service was excellent, the shuttle bus is a homerun.

AAsh1006

30 de sep. de 2014

Gordy was a pleasure to deal with, honest, no pressure and understanding. He showed us vehicles that would suit our needs and steered us in the right direction to purchase. Hugh the Sales Manager was friendly and informative. He made sure we had all the correct information and the best price we could get. No hidden expenses and completely honest about all of our financing and payments. Brad in the finance department was equally friendly and honest. Explained everything we need to know before we signed anything. I felt there feeling that I had made the right choice for me and bought a vehicle with no regrets. Tom Walls and his staff at Plaza Ford are beyond amazing and are definitely not your typical "car salesman". Thanks again to everyone for the wonderful car buying experience.http://plazaford.com/Staff.aspx

Laura Rehbein

30 de sep. de 2014

My wife and I purchased a 2014 Ford Edge. The experience was great. Gordy was excellent as was Al! They were very courteous and respectful and very patient, I cannot believe they were not getting sick of me!

Wanda Mayoral

30 de sep. de 2014

had issues with my Ford 150, you guys took good care of me and check to see if I had warranty coverage. you did not do any work until you spoke with me and gave me a price after coverage.so far every time I have come in for service on my cars. you guys have been fair and up front with everything. thank you for being honest! that is rare in businesses today.

Diana Miller

26 de sep. de 2014

Everyone connected with the sale was great. Love my Ford Fusion.

Gregory Stolins

25 de sep. de 2014

service writer did well, Mechanic did all he could. Tey could not make the ruck miss and stumble. It only does it ounce in a while so I understand.

M

23 de sep. de 2014

The staff was extremely helpful...we dealt with Gordie and would certainly recommend him.

Lindsey and Danny O.

23 de sep. de 2014

My husband and I had been looking for a second car for about 3 months. We were not finding exactly what we wanted. I saw on cars.com a 2013 certified pre-owned Ford Edge. I didn't really know anything about this car, but we decided to look at it. I called to be sure it was still available before driving 30mins away. When we arrived the car was out front ready for us to test drive. Despite having 30,000 miles on it, it looked brand new! The staff was so helpful and knowledgeable. They answered all of our questions and the process was incredibly easy. They weren't pushy and offered other cars for us to look at while we waited for our salesman to finish up with another client. Great spot to buy a car!

Erin Deneen

23 de sep. de 2014

The entire staff at Plaza Ford was just wonderful to work with! The listened to what we needed and delivered. Looking forward to a long relationship with Plaza Ford!

Robert Hoff

22 de sep. de 2014

My Ford Fusion is only a year old.Molding near two of the windows became loose.I'm very pleased that this was repaired free of charge to me.I also like the ease of having my routine maintenance done.

Christopher Partoza

22 de sep. de 2014

I purchased a 2014 Ford Fusion Titamnium on Monday, September 15, 2014. My Sales Consultant, David Shapiro, was very helpful and knowledgable. The Sales Manager and Finance Officer were also very pleasent to work with. This is my third vehicle that I have purchased from Plaza Ford. When the time comes, I will be back again!

Shelly Wren

22 de sep. de 2014

I was in a tricky spot...traveling from my home in Williamsburg VA to West Chester PA. I stopped at the Maryland House to refuel when my car lost power, would not accelerate, was bucking and not driveable. I called my home Ford dealership, Williamsburg Ford, and asked them to find the closest Ford dealership. I spoke with Chris in the Service Department before having the car towed there late on Friday afternoon. He was polite, patient, understood my problem, and reassured me Plaza Ford would take good care of my car. Also, he arranged for a rental car to be delivered to the dealership so I could continue on my trip that afternoon. Chris called me on Monday, as promised, to tell me what the diagnosis was on the problem with the car. Gave me the correct price and an approximate time to make the repairs. On Wednesday, he called to say the car was ready. My husband drove the rental car back to the dealership to pick up my car. Chris took care of getting the rental car back to the leasing company. No hassle, respectful communication, competent repairs, no inflated charges, excellent experience all the way around.Thank you so much!Shelly

Tyler Zeisloft

21 de sep. de 2014

2013 ford escape. Sent in for numerous recalls. A very timely turnover and the rental car transition was a breeze! I always recommend plaza ford!

Clyde Shaffer

18 de sep. de 2014

Regarding the purchasing of my 2014 Ford Edge, the experience was fantastic! Mr. Hanley is by far the best sales manager with whom I've had the pleasure to deal with. He demonstrates professional expertise that is second to none. He connects well with customers...building what I believe will be profitable relationships with customers that will ultimately benefit the Plaza Ford organization. Mr. Jancuk demonstrates a comprehensive knowledge of the Ford products. He is exceptionally well informed and translates that wealth of knowledge into simple terms that the customer can comprehend and most importantly, understand. They both are strongly motivated to achieve optimal results for the customer and Plaza Ford. Thanks Again, Clyde Dennis Shaffer

Robert Biser

18 de sep. de 2014

Good people to deal with at Plaza Ford. Service is quick, friendly and dealership is clean.

Joseph Stanofski

17 de sep. de 2014

after having oil changed,the readout display was not reset. Will have to go back to have it reset.

ccaprio

11 de sep. de 2014

My husband and I love Gordy. We actually nicknamed him Gordy Ford!!! That's how he is in my phone contacts. We began researching cars in August. My old car was a 2003 Ford Escape with over 206,000 miles (I loved my Escape). But, it was time to move on. The Edge caught my eye and I am extremely picky. I wanted All Wheel Drive, which is virtually impossible sometimes to find. Gordy has been with us for about the entire month process. We've been texting back and forth. We even walked away from a car that we (I) loved. But, last Friday I texted Gordy about an SE model in Silver for the Edge. Without pressure, he texted me back and forth and last night -- FINALLY -- I was able to buy a 2014 Ford Edge with AWD!!!!There were no games. No hassles. And overall respect from Gordy. We met a lot of dealers who completely played the car buying game, but not Gordy.We liked him so much, my husband -- who is not necessarily a Ford person (he's crazy I know) -- said Gordy would be seeing him again. It's day 1 of my new car and I've handed out his business card to a coworker alreadySeriously, if you don't' want the games, and a hassle free, really genuine nice sales person...you can't go wrong with Gordy from Plaza.GO GORDY FORD!

Robert Delzer

7 de sep. de 2014

Took to long to process the paperwork, They didn't even offer a Military Discount!!

Caroline Singh

6 de sep. de 2014

Having purchased three vehicles from Plaza Ford, with great satisfaction, we were back again for a new twist; a used car. Our regular salesman being retired, we were welcomed by a most affable man, Gordy. His keen perception and understanding were most helpful in getting us into the right vehicle quickly. Our test drive was a confirmation. Gordy was thorough and expedient with explanations of processing and paperwork, and, never pushing or pressing us to make a deal, etc. Gordy made all necessary arrangements to meet our needs, and was most helpful. Gordy also arranged for Zak, the techie wizard, to explain the new ammenities on this vehicle. I am looking forward to purchasing another car from Gordy at Plaza Ford, in the near future. Great salesman, great dealership.

Gerald Rutkowski

2 de sep. de 2014

They treated me great. I dropped this off on Friday afternoon, was out of town Monday. Came home and picked this up on Tuesday.thanks guys and gals

James Plumer

2 de sep. de 2014

I have a 2011 Ford 150 XLT that I bought new from Plaza Ford. I took it in to get it serviced the other day. I arrived early afternoon and went to the Quicklane. All in all I belive I was there an hour and a half. All work was completed to my satisfaction. Thank you!!!

Marilyn Caplan

2 de sep. de 2014

Great to deal with .Very friendly

Deborah Neel

2 de sep. de 2014

We have been bringing our Edge and Ranger here for years for service. Very pleased.

Frank Picciotto

2 de sep. de 2014

About a year and a half ago we purchased a 2013 Escape from Plaza Ford, our salesman was Keith Hinder. Recently we talked about upgrading to a newer model with more options. Knowing Ford had a good sale going we talked to Keith and asked him to see if he could come up with a deal. Within a few hours he called and we were in a 2014 Escape with all the upgrades we wanted at a price we could live with. We are happy with our new car and the service we received from Keith Hinder and Plaza Ford.

DMW

31 de ago. de 2014

This is the second vehicle I have purchased from Plaza. Gordy did a great job of making this a quick and pleasant experience. The whole process was low pressure and met all of my expectations. I would definitely buy my next vehicle from Gordy and Plaza Ford.

Dawn Bosley

29 de ago. de 2014

Easy in ,easy out great service writer

Chlewis

28 de ago. de 2014

We ordered a new truck to be built through this dealership. They agreed that, at the time of trade in, they would match another dealership trade in value. (We have this deal sent to is via text message so it is in writing). Well, truck comes in and we go to the dealership with a trade in offer in hand. Plaza ford then tells us they won't match it despite the previous agreement and offers us 4,000 less! We wanted to trade it in at the ford dealership for the tax benefit. I feel like they agreed to the deal just to get us to order the truck and then said "oops sorry". There is nothing I detest more than people and businesses who lie and don't stick to agreements. I will never do business with this dealership again and highly suggest that other people go elsewhere.

James Sudina

28 de ago. de 2014

I purchased a Hyundai Santa Fe. The experience at Plaza was great. Friendly, helpful, and honest. The car was in excellent condition. I will buy my next vehicle there.

Nick

28 de ago. de 2014

This is the third vehicle that I purchased from Plaza Ford and every experience that I have had from this dealer has been positive. Communication was excellent, professional, and the hard sell was absent. Time was not wasted selling unnecessary services such as waxes etc...

Tina Rawl

28 de ago. de 2014

We are very happy with the great service we received.I want to thank Paul for addressing our special request.

Jeff Smith

28 de ago. de 2014

Good communication with Service Advisor (Gary) on this occasion. Fusion was repaired quickly and so far, correctly. Number one complaint regarding any repair that's been completed at Plaza is that the interior ALWAYS comes back with greasy hand or finger prints throughout the driver's area caused by the mechanic. Removing grease from the seat fabric is next to impossible. On one occasion when the Sync System on our Fusion was serviced, it was returned with console screws on the floor and the console around the gear selector was scratched (I assume the gear selector had to be removed for access to a part pertaining to the Sync System.) The disposable mat is always used, but a lot more care and attention should be used to keep the interior surfaces, especially the fabric, free of grease.

Chlewis

28 de ago. de 2014

We ordered a truck through the dealership. At the time, an agreement was made that ford would match another dealership trade in offer once the truck was delivered. (This was via text message so we have it in writing). Once the truck arrived, we go to the dealership with trade in offer in hand only to be told that they changed their minds and can't match it. In fact, they offered us 4,000 less. We never would have ordered the truck in the first place if they hadn't agreed to match a trade in value because we wanted the tax benefit from trading in at ford but they had been low balling the trade in value from the beginning. I feel that they made the deal just to get us to buy the truck. There is nothing I detest more than people/businesses that lie. I will never use this dealership again and I highly recommend that no one else does either!

Florence Kestner

27 de ago. de 2014

Polite service. I never feel that Plaza Ford is looking for extra things for me to spend unnecessary money.

Jimmy Ray

27 de ago. de 2014

I purchased a 2012 Ford Fusion, the service and staff was extremely helpful.

Shirley Mathews

27 de ago. de 2014

Was just in for recall and oil change

Mark Sinnott

22 de ago. de 2014

Service dept was friendly and knowledgeable. My car was finished in a timely manner. No complaints. Only suggestion...it would be nice to have the car washed also. They took good care of my 2013 Focus Titanium. Thanks

Joseph Williams

22 de ago. de 2014

I had excellent experience at Plaza Ford. I have a Fusion vehicle and I enjoy it very much. Plaza Ford has an excellent staff.

Michele Bangs

22 de ago. de 2014

Ford escape.staff was very helpful.

Linda Jendras

22 de ago. de 2014

My Edge received a recall notice and I was very concerned that my brand new vehicle may have a problem.The Service Manager explained the recall and what they would be doing. After they were completed, I was told everything was okay and they made me feel very comfortable.

Elmer Bleinberger

21 de ago. de 2014

it seems as soon as my extended maint. plan expired that I received notice that my brakes need replacing, according to the notices I have received. it almost seems that engineering has calculated exactly how much and what the extended maint. plan will cover. the extended maint. plan was not cheap. so naturally I am not satisfied with what my cost of the extended maint. plan and what it has done for me on my f150.this has nothing to do with the service I have received, which for the most part has been very good.

Thomas Flanagan

21 de ago. de 2014

I have been dealing with you since 1995. I have to say this visit I was not very happy. In the past I dealt with Donna then Pat and Charlie, they would always keep me updated. I never had to call, I had to call 4 times to find out something was wrong with the transmission ( which I already knew ). I am a very busy man, and I expect a call when you have my truck. Just as an FYI this truck is a new truck,with only 22,000 miles it should NOT need tranny work. I understand things happen,but it should be fixed immediately.Not 2.5 days later Thank You

Gloria Orem

21 de ago. de 2014

Staff was very helpful!

Taren

21 de ago. de 2014

Plaza Ford made buying a new car a piece of cake. Gordie was so friendly, informative, and went out of his way to work around my schedule. I would recommend this dealership to anyone!

Nancy Kenney

21 de ago. de 2014

The service was very good. However, when I came in to pay and pick up my vehicle, there was no key. Since it was a Saturday, it ended up being locked in the technician's tools, so I was not able to get it. Thankfully I had a key with me so I took my car and came back on Tuesday to pick up the key. It all worked out fine for me, with the exception of making an extra trip to Plaza. I only mention it because had it happened to someone who had not brought an extra key, it would have been a very different story. They would not have been able to get their car until Monday. (And this was Saturday at 3:45 p.m.) So, my thought in telling you this is that you can look into what happened and fix that process a bit.

David Bensch

21 de ago. de 2014

F150, 2013 Quick Lube was very good and not as Quick as the name states. However, service was very good.

Walter Pardew

21 de ago. de 2014

Not really much to tell, I brought my 2012 Escape in for a 40,000 mile check-up, etc., and it was taken care of. Mary called me when the vehicle was finished and I picked it up.

Matthew Miller

21 de ago. de 2014

While the work was impeccable as always, my wife was disappointed that her request about what it would take to add a GPS to our Escape never came through. When she called, she asked about the GPS on the phone to the service/parts department and they told her that she would have an answer at pickup. When we went to pickup, no one new about the request and/or offered to follow up. She was disappointed and so was I.

Valued Customer Turner Roofing Co

21 de ago. de 2014

Very professional, courteous, and informative. Very much appreciate the service that you provide with driving us home and the pick up service when the car was complete.Always been satisfied with the service department and the sales department at Plaza Ford.

gojoeyp

6 de ago. de 2014

After searching hard for a decent car in my price range and to my taste, my parents recommended their previous Hyundai salesman Gordy. We tracked him down at Plaza Ford and I'm glad we did. He showed me exactly what I could afford and the inventory was great. Settled on a clean and well-kept two year old Focus and I'm very satisfied. The rest of the staff was equally friendly and helpful. The whole process was painless. I will definitely come back to Plaza for my next car.

Bob

21 de jul. de 2014

I purchased an F150 pickup truck on Saturday 7-19-14 and Gordy Mueller was the salesman. The transaction was a pleasant experience. Gordy's knowledge, personality , great attitude and overall willingness to be accommodating has me suggest to any new car purchaser talk to Gordy. Additionally, Zack helped set up all electronics and explained everything . He was also extremely pleasant and helpful. You guys make a great team. Thanks.

richard ehrbaker

11 de jul. de 2014

David Shapiro was great to work with. He was a no-hassel, professional and knowledgeable salesman to deal with. Plaza Ford is a good place to buy a Ford.

NancyM

11 de jul. de 2014

We purchased a Ford Fusion in April, 2014 from Salesperson, David Shapiro. The buying process was streamlined with a professional person who cares about his clients. We have bought many vehicles from Plaza Ford and feel that we get maximum attention when we need it. Thanks to Charlie Walls for being instrumental in the sale by making sure we were completely satisfied with our purchase. We really like all the features on the car and are quite satisfied with it. Thanks again for excellent customer service!

Timothy

10 de jul. de 2014

Sales representative and Sales manager were very eager to make sure that I received the best possible deal on a new vehicle purchase.

Miss Jules

5 de jul. de 2014

Plaza Ford is the a place where you don't have to worry about your lack of knowledge about cars. You don't have to worry about being hoodwinked and sales people are pleasant, kind and normal. I felt safe about purchasing a car from dealership! If want a pleasant, hassle free experience go to Plaza Ford a buy a car! I highly recommend this dealership and I love my car!!

Scott

28 de jun. de 2014

Frank was clear and concise with showing us the truck. He was open to listening to what we needed. He was not pushy at all. He took extra time to show us things before, during and even after the sale. I liked working with him.

Julia

26 de jun. de 2014

The treatment I received made me feel that my business was important to Plaza Ford. I was treated with respect and the over all experience was wonderful.

Paul

23 de jun. de 2014

No nonsense approach to car buying, I was in and out in less than 3 hours. No hidden fees or additional costs.

The Bancrofts

20 de jun. de 2014

Purchased a new Ford Edge from Plaza Ford in Bel Air, MD. Thanks to Gordy, Hugh and Zach for great customer service! They were all very polite and professional!

balexander

12 de jun. de 2014

I had a great experience with the purchase of my Ford Explorer at Plaza Ford. My salesperson was Gordy who did everything he could to give me the best deal. He was professional, friendly, and I never felt pressured into making a decision until I was ready. Will definitely go there when we are ready to purchase our next vehicle.

Paul (HC)

11 de jun. de 2014

I just purchased a 2014 Mustang from Plaza Ford and the experience could not have been easier (in and out in less than 3 hours). Keith was the sales representative that worked with me and he was great. No hidden fees, no nonsense. It was the price I agreed to pay plus tax, tags and dealer processing of $200, nothing more. I recommend this dealership highly.

Lee

6 de jun. de 2014

Salesman let me look and examine vehicles at my pace. He took a step back and gave me my space and was there if I had a question.

Andrew

4 de jun. de 2014

Everyone was very friendly and helpful throughout the whole car buying process. It was also very helpful that someone explained all of the technological features to me and helped me set up sync before leaving the dealership.

Dom

4 de jun. de 2014

The best experience buying a car I ever had! I will definitely recommend this dealer to my friends! They were quick and very officiant! I spend an hour buying a car, when In the past it took half a day!

Dom2014

3 de jun. de 2014

I had a great experience buying a car at plaza ford dealership. They were quick and very efficient! Love it and love the car too!

Janet L

1 de jun. de 2014

I just purchased a 2014 Ford Fusion from Plaza Ford and the experience was great. My salesperson, Gordy, was a pleasure to work with and made the buying experience quick and painless. Everyone was pleasant and professional throughout. I highly recommend Gordy and Plaza Ford.

Cherie of DC

29 de may. de 2014

I am a DC resident and I drove a little more than an hour to get to Plaza Ford, and it was worth every mile!

Charles

15 de may. de 2014

I emptied out all of my stuff from my 2002 Explorer and was looking for a fair deal on a 2012, or 13, or 14 Explorer. I tried a well know dealer in Baltimore city and asked if there was a little flexibility in the asking price of a 2013 model. The salesman's answer was " the price is the price". After thanking him for his time I left - of course. That same day I saw online that Plaza Ford in Bel Air, MD had the color exterior and interior that I was looking for so I went there and that's when I met Dave Shapiro, the sales guy. Dave, in my mind, is best described as 3 parts Woody Allen and1part Johnny Depp. Dave and the sales manager got me the deal I felt was fair. After checking with a car sales relative I found out that I indeed had gotten a better than fair deal so I'm now a customer of Plaza Ford. I'm sure all of the sales staff is great but If you go there ask for Dave.

Scott

15 de may. de 2014

Immediately took my car in for evaluation and to repair the damage. You also helped me when I wasn't feeling well, by having me driven home quickly. Thank you for your help, :P

Deborah

11 de may. de 2014

No appointment necessary. John, who worked on my car, is an excellent mechanic. He does a great job and is thorough.

Chris&Becky

8 de may. de 2014

After 3 trips in to look at different vehicles, and of course the one my wife decided on being sold that morning, Gary and Charlie got her into a Focus with her beloved heated seats and Charlie gave us a deal we couldn't refuse!!! We already decided that when she is finished school, the Focus will be upgraded to the Fusion, and it will be at PLAZA!!!

Jen Murphy

6 de may. de 2014

10 years ago I sold my Escape and dreamed of getting another one someday. Found the perfect one at Plaza Ford and they were so awesome to buy from! Highly recommend Keith!

Edward

6 de may. de 2014

Service writer ( Charlies) was very polite and customer friendly. Service was performed quickly without delay. Also bought a car while I was there. Mario is also polite and customer friendly.

John

4 de may. de 2014

Not too pushy. No baloney; gave me pros and cons. I was pleased that Dennis threw in a hitch on the deal.

Dean

3 de may. de 2014

Elliot, Brad and Hue were complete gentlemen. Hue gave me a great deal on my trade in vehicle. Elliot was very knowledgeable and helpful in the mustang. Brad was great with the financing. I feel I was treated like a family member and not like a regular customer. I drive over 3 hours to purchase this car because my local ford dealership in New York wanted to rip me off and left a bad taste in my mouth. I wanted a 2014 mustang and plaza ford made it happen.

Wayne

3 de may. de 2014

The salesman and the sales manager worked with me very close to make sure we received the a great deal.

Donn

25 de abr. de 2014

Friendly staff, car was ready when I was told it would be, filled the tank, washed my car, got me a rental, the experience was awesome!

Joe Holthaus

24 de abr. de 2014

I purchase a pre-owned Ford Vehicle every two-three years due to high travel miles, so I know all the dealerships. I was blown away by the qaulity of people that work through out Plaza Ford every one thier genuinely cared about my experience. If you want the truth, a good honesty deal and are tired of dealing with greasy car sales people telling you what you want, you need to stop by & speak with Kieth Hinder he will truely help fit your needs, just a good hearted honest sales person "Keith Hinder". Once you decide Kieth & Finance will take good car of you, I was done quickley, tagged and out the door in no time at all. Then came Zac Ritter, a young tech guy to show me how to get the most out of the features of my car, I said to myself yeah, right. Zac showed me things on my Taurus I had never used or realized even exsisted, Zac you are the man, you go with your bad self. Overall reviews only contain the bad stuff people experaince. I will return to Plaze Ford simply because what I experainced at Plaza Ford is the culture of the Dealership and that culture will always be thier.

Lake Hartwell Fans

22 de abr. de 2014

An outstanding, low-pressure, painless buying experience because of Gordy Mueller's friendly and professional sales tactics. Gordy worked to provide us all the facts associated with our new Explorer. He was truthful, provided valid answers to all questions and was so friendly yet professional. We've bought numerous vehicles over the years and have always dreaded it...our fear quickly disappeared once Gordy took over. VERY knowledgeable. Also, Zac Ritter provided an good tutorial on the electronic "gadgets" and I would recommend ALL dealerships get a "Zac" to provide this service. GREAT EXPERIENCE. We WILL return. Go see Plaza and ask for Gordy!

Pam

22 de abr. de 2014

Very Prompt service and the service clerk was friendly. Clean and neat waiting area.

John

17 de abr. de 2014

Frank Janchuk is a great salesman. He explained everything to us. This is the second Escape we have bought that Frank was our salesman.

Jim D

12 de abr. de 2014

Relaxed and low pressure sales with Gordy Mueller. Ease of the test drive to driving the car off the lot was relatively quick and painless. Tech specialist ran through the Sync features with my son to get him started (who reads manuals?). Overall good dealing with Gordy and Plaza Ford.

Michele

11 de abr. de 2014

Gary Abrams spent a very long time trying to find the exact car I wanted. I am very satisfied with my Exployer!

Carolyn

10 de abr. de 2014

Gary in the service dept is very knowledgeable and helpful in getting my vehicle problems corrected. He listens to me when I explain the problem and he offers solutions that are agreeable to me.

Jim

8 de abr. de 2014

Very nice to deal with. But was able to get 6k more for my trade at another dealership. Really low balled me there. Be sure to know what your trade is worth.

Ebby

7 de abr. de 2014

Fast, friendly, honest service. Quick service members were very helpful in answering questions and concerns I had about my car.

Mary

4 de abr. de 2014

No HIGH pressure. Unusually relaxed atmosphere as compared to our previous experiences in dealerships. Our salesman, Dave, was very patient, courteous & helpful. After our purchase, we were highly impressed & very appreciatived with Zach who carefully educated us on all the "bells & whistles" involved in operating our keyless car.

Deborah and Donald McLucas

1 de abr. de 2014

We actually enjoyed our experience buying our 2014 Mustang GTPremium. Mr. Gordy Mueller and Hugh worked very hard to please us . My husband and I were treated with the utmost respect and regard. It was such a nice atmosphere that we even had a few laughs. Reputation is everything and we will always speak highly of Plaza Ford.

William

29 de mar. de 2014

appropriate communication, ready earlier than expected, worked with me on price and parts for a big job. Mary and Chris were very good.

Larry

27 de mar. de 2014

I LIKED DEALING WITH GARY PINDER. HE WAS VERY HELPFUL AND WENT OUT OF HIS WAY TO TAKE CARE OF MY WARRANTY SITUATION.

Bill Werking Drywall, Inc.

10 de mar. de 2014

Best car buying experience I've ever had! The first time we left feeling as though we were treated very fair.

DavidR

7 de mar. de 2014

Mike Edzik answered all of our questions and was very patient with us as we worked through all of the models and options available on the Ford Escape. Mike knows the product and the myriad features available and answered all of our questions. We had lots of questions! There was never any pressure or typical sales talk. We are very pleased with our new 2014 Ford Escape.

tysonpuppy

3 de mar. de 2014

I had been to several different dealers looking and new cars. Explained from the beginning what I was pre approved for and wanted to stay in that price range. Not one of the other dealers was up front and straight forward with numbers... I walked into Plaza Ford in Bel Air just to see what they had, told the sales guy what I had to spend and what I really wanted as far as features in the car.. Four hours later I left with a year newer car than I had anticipated getting along with all the features and the color I loved.... I could never get past the numbers game at the other dealers. I was the best car buying experience EVER!!!..Aileen HOoper

elizabeth14

3 de mar. de 2014

This was a great experience. Keith and the other staff members at Plaza Ford were very helpful. I would highly recommend Plaza Ford to family and friends.

elizabeth

3 de mar. de 2014

Great experience. Keith and the other staff members at Plaza Ford are very helpful, knowledgeable, and wonderful to work with. I would recommend this dealership.

RKS

2 de mar. de 2014

Mario Marino was very easy to work with. He replied quickly to all of my questions via email or phone.

zanie65

28 de feb. de 2014

Love my escape. Great vehicle to drive. I highly recommend plaza ford and the very friendly staff.the process was quick and the staff was very efficient.

Robert

28 de feb. de 2014

Quick and easy, waiting area was clean with good coffee. Fast service, checked all fluids and checked tires for ware.

Shirley Mathews

28 de feb. de 2014

Meet with a very friendly staff. I knew what I wanted and they made it happen. Over all it was a great experience. If you are looking for a new or used vehicle, check out the friendly people at plaza ford.my family are repeat buyers from plaza.

Amos and Andrea

28 de feb. de 2014

Mike was very friendly and answered many of my questions with a helpful response. Mike was very easy going and we felt very comfortable with no pressure to buy. And Zach was also very helpful and kind adding to the great customer service. Would highly recommend purchasing your vehicle here. No hassle, no pressure and fair price.

Linda

26 de feb. de 2014

Extremely helpful and respectful sales staff that listened to our vehicle requests and fulfilled our needs. The purchase experience was relaxing and made us comfortable, not pressured or rushed.

Happy customer

25 de feb. de 2014

We have bought two vehicles from Mike Edzik and would recommend him to anyone. He is very helpful and looks out for the best interest of the customer. The service and repair shops are also great. My husband was in and out for our service and the repair department kept us up to date on the repair when we were hit.

F150 A Plan Purchaser

22 de feb. de 2014

Very good purchase experience. No feeling of pressure, just a fair buying process. David Shapiro (salesman) was excellent. Would highly recommend to others.

Mary

19 de feb. de 2014

Very prompt, courteous, honest and helpful with specific questions and issues. Always convenient too. I trust our 3 cars to Plaza Ford service.

Roger C

18 de feb. de 2014

Keith from plaza ford was great to work with. The entire team went above and beyond. They stayed after hours to get my paperwork finished and my car cleaned so I could take it home that night. The enviroment was clean. Everyone was friendly. The buying process was very hassle free and easy to understand what your options were. I would recommend plaza ford to everyone.

Keith

13 de feb. de 2014

The associates at Plaza Ford made my buying experience very easy,no pressure and worked to get me the pymnts. I needed. It was a pleasure doing business at Plaza Ford.

PatrickRose

10 de feb. de 2014

I recently purchased a pre-owned vehicle from Plaza Ford. This was the single best experience I have ever had buying a car. The price, negotiation process, and the genuine "no hassle" demeanor of the sales people exceeded my expectation and caused me to write this review. Brad, Hugh, and Mario from Plaza Ford made me feel like their only customer. Their follow up and responsiveness are second to none. I would recommend my family and friends to Plaza Ford because of Brad, Hugh, and Mario, and I have never said that about any dealership in my lifetime.Thank you Plaza Ford. Pat R. Bel Air, MD

Pam Phipps

3 de feb. de 2014

Dennis was a very pleasant sales person and made our car buying purchase less painful! Sales management was efficient and personable. Zach was awesome in teaching me the inner workings of the vehicle.

Happy Hybrid owner

2 de feb. de 2014

Frank listened to what I told him I wanted. He didn't try to convince me to purchase a package that I didn't need or want, but assisted me in knowing what the differences were so I could make an educated decision. He went out of his way to find me a car that fit my specifications and meanwhile was able to show me the features I would have on my car using other models that had the same features. He was open with me pertaining to my trade in and the pricing and I was happy with the final outcome. He noticed a blemish on the car that I didn't see and pointed it out to me and promised that it would be repaired and I would have a loaner until it was remedied. Every contact with Frank was a positive experience and I would be happy to deal with him again in the future.

"Tina"

29 de ene. de 2014

I traded in my 2009 Jeep Wrangler for a 2014 Ford Escape. Gary was the salesman that I was dealing with. He was super busy but made time for us. I got more then I expected for my trade and came out of there a very happy customer. I have never owned a Ford before but after this great experience I think I might just be hooked. Thank you Plaza Ford and Gary for such a great car buying experience.

Joan A

27 de ene. de 2014

this was the seventh vech. we have bought at Plaza Ford and was the Best experience. Dennis was kind and patient and he knew the answer to every question. Zac explained all of the techy "stuff" so that i completely understood how they worked. The deal was great. thank you

jaberts

27 de ene. de 2014

the whole experience was wonderful. Dennis, knew his "stuff", Zac explained all the new toys and price was the best. The sales mang. gave us a GREAT deal.I love my new Escapethe stock the employees and the price makes this an excellent experience

Steve

21 de ene. de 2014

Buying a new car at Plaza Ford was an enjoyable and painless experience. The salesperson was very helpful, and there was no pressure to buy something we didn't want or need or to upsell.

Dave Bensch

15 de ene. de 2014

I stopped at Plaza Ford and met with Rudy and Gary on the Internet Sales Team and they made me feel welcome and that they were there to help the new car buying experience very easy. We took an F-150 for a test drive which I eventually bought that day. Gary was very through in getting everything worked out within the budget I wanted and Zach helped set up the vehicle and MySync. Really great job and great place to purchase a car.

eillasirgob

13 de ene. de 2014

I worked with Zac Ritter, he sold me my used 2010 Hyundai Genesis Coupe and I couldn't be happier with it. Being that it was my first time buying a car and without a co-signer he made the whole process really easy. Car had low miles and was/is in great condition. I haven't had any issues with it, except for a small window issue. We took it to Ford Plaza and they fixed it right away. Haven't had any issues since. Everyone there is friendly and willing to help. Would definitely recommend this dealer to a friend or someone looking to buy a car. Nothing but good things to say about this dealership.

Navy92

3 de ene. de 2014

I worked with Keith Hinder and purchased a 2012 Ford Escape. Keith was very easy to work with--no games, just bottom line pricing. Buying a car is my LEAST favorite activity, and he, and Don in financing, made it as painless as possible. When discussing extended warranties, Don complied with my request for the Reader's Digest version--it wasn't my first rodeo and I didn't need the sales pitch (I did end up buying the warranty). I tried working with Al Packer Ford prior to coming to Plaza--it was a nightmare. Thanks Keith and Don for making the experience enjoyable!

Sharon Farrell

30 de dic. de 2013

I would recommend this dealer. It was a great experience.

RDS

16 de dic. de 2013

Recently I contacted the Internet sales department to inquire about possibility of purchasing a 2014 Ford Fiesta. I received a quick reply form representative Gary Abrams. We spoke mainly through email, with a few phone calls. We resolved all issues auto and financing through this method. To my surprise Gary also brought the paperwork and auto to me. I am currently unable to leave the house. The auto was in my driveway within 30 hours. Is this service, or what?

Sam from Nottingham

14 de dic. de 2013

I came to Plaza ford just to look at new mustangs,This was the first place that I stopped and wasn't going to buy until spring.I found a mustang that I liked and went to showroom to see if there were any incentives on this car.I was greeted by Dennis,he answered all of my question and was very professional and friendly.He introduced me to sales mgr Hue Hanley jr. Because I ask who was sales mgr.I had known Hue's father for over 50 years ( great guy),these to gentleman treated me like I was family .when we got to the price and payment I was pleasantly surprised .The price was fair these people were friendly and the car was exactly what I was looking for.they meet my wants and needs spot on.WHAT WAS I WAITING FOR? They presented it all to me right there and then. No pressure to buy they were helpfull and friendly ,price was fair.Needless to say I am a owner of a 2014 mustang because of these folks and will return down the road for a new SUV for my wife.

Robbie36

15 de nov. de 2013

This is the way car buying should be!. No pressure, lots of product knowledge, and very helpful. Dennis was great to do business with and Al the Manager was just as nice. You will not be disappointed if you buy a car from them.

Mike Balzano

23 de oct. de 2013

I did an online inquiry about a car and within 20 minutes I received a phone call and was approved for the loan. My sales consultant was Keith Hinder and he made my first experience with Plaza Ford a very memorable and pleasant one. I was in and out of the dealership with my new vehicle in about an hour, which also included trading in my car. I will definitely refer Keith to my family and friends.

Jeff

9 de oct. de 2013

Purchased 2014 Explorer from this dealer and it was a great experience all around. Chose this dealer over several others because we liked the sales rep right from the gate. Excellent car and great dealer. Easy transaction.

jackweed

9 de oct. de 2013

Purchased 2014 Explorer from this dealer and it was a great experience all around. Chose this dealer over several others because we liked the sales rep right from the start. Excellent car and great dealer. Easy transaction. Would definitely recommend to others

customer of Plaza for 18 years

28 de ago. de 2013

I had previously purchased two Explorers and had them serviced at Plaza over the past 18 years. Until my most recent purchase, I was very pleased. I recently (April, 2013) utilized them to factory order a new Expedition. Considering that it was a factory order, the negotiation process was arduous. Upon delivery, the prep was incomplete - special order floormats were left in the luggage area and not installed, the trim on the roof luggage rack was of two different trims and they had not noticed, I had to point it out to them. When it was time to pay, and I was paying cash, they refused to take my check and would only take my wife's check since the truck was to be registered in her name. Finally, when I tried to contact the owner by phone and e-mail, he never got back to me. If the owner doesn't care about his customer of 18 years, why should his employees be different?

Rod Paul

21 de ago. de 2013

Dennis was a pleasure to work with when I recently purchased a new F-150. No pressure, no gimmicks, great deal!

Paul343

14 de ago. de 2013

I recently bought a new car from Plaza. I found the car on their website and made an appointment for a test drive. Gary was very helpful and answered all my technical and financial questions. The entire staff was very friendly during my time there.

Paul343

14 de ago. de 2013

I found a car on their website and made an appointment to come in for a test drive. Gary was very helpful, answering all my questions about the car. He gave me a quote, including the value on my trade-in. I had an appointment to test another make of car but returned after that to purchase the car at Plaza. My wife and I found the entire staff to be very friendly during our time there.

Mickeybee

1 de ago. de 2013

This is the 3rd vehicle I have purchased from Plaza and each experience was painless and relatively quick. Mike Edzik was very patient and helpful to assist my buying decision (a 2014 Mustang), get the paperwork moving, and go over the car with me. I definitely recommend Plaza Ford!

mickeybee

1 de ago. de 2013

Mike Edzik was extremely helpful in getting me into the car I wanted at a reasonable price, and without the pain usually associated with the process. I could not be happier with the overall experience! This is my 3rd vehicle from Plaza and I am sure it will not be my last.

science1

25 de jul. de 2013

Polite, helpful and knowledgeable salesman. The whole process was quick and painless. No pressure and they listened to our needs and met them with ease. This is the fifth car that I have purchased from Plaza Ford.

MARY SMITH

5 de jul. de 2013

RECOMMEND PLAZA FORD OVER AND ABOVE ANY OTHER DEALER OUT THERE. THEY ARE EXCELLENT FOLKS AND MAKE THE BUYING PROCESS EASY AND FAIR.

AngryWoman

20 de jun. de 2013

My fiance and I went in looking for a car and we met Mario who was extremely polite, helpful, ready to find any answers he didn't know himself. Overall I was very pleased with the service we received up until it came to the point of talking numbers. After waiting in the lobby for someone to acknowledge us for nearly an hour, we were simply trying to get information on APR% before we signed any buyers contracts, or anything at all for that matter. They told us that salesmen weren't allowed to discuss finances, which I found a bit odd but dismissed it initiallly, and they couldn't give us a straight answer as to what any rates might be. Finally Mario asked us if we didn't trust him, and very much so jokingly I said, "well you are a car salesmen." And that's where things went sour. One of the men in the corner of the lobby became very upset and belligerently rude to us. After mentioning that they didn't have to sell us a car if that's all we thought of them he then demanded I apologize to Mario, which I did because I respect Mario and his professional attitude. The man continued to give us a hard time and be extremely rude to me so we walked out on the sale. Which is really a shame because Mario was a very helpful and I would have been happy to buy a car from him. But when it came down to it, they wanted us to sign legally binding paperwork without us knowing any specifics other than the monthly payment of the car. Which isn't enough to commit to such a huge sale

April

29 de mar. de 2013

I purchased a Jeep Gr Cherokee on Jan 18, 2013 from Plaza. After my test drive and paperwork I drove off the lot and to Wawa about 1/10 mile and the Jeep wouldn't restart! They took it in and said it was the battery/wiring to the battery which was repaired & battery replaced. Then soon after that the engine light came on. I brought it back in to Plaza and my sales guy said "its just a button that needs to be reset." On my drive home after they did not locate a problem the light came back on. Then it was off & on numerous times along with the oil light and another light. I have been in contact with the manager Al McCaffery and he has assured me they will fix the problem. He even gave me a warranty that Ford will cover 12,000 miles from the purchased milage that any Ford even out of state will acknowledge. I brought it to them on Tuesday (today is friday) and I called them to check the status twice. They sent it to a Dodge/Jeep dealer due to the engine light and they are replacing the torque converter. I have expressed my concern of this vehicle to the manager and my sales guy numerous times. They both have known that for the past month I have been looking to get out of that troublesome vehicle and into something else, however, they do not have a comparative SUV on the lot that is in my price range (since I do not want an Escape). I asked if they could trade with another dealer to get me into an Envoy which was my last truck that I had for 9 years & loved, but apparently they do not want to lose $ on that kind of trade. Unfortunately, I am now waiting to see what happens next. I will write a review when our transactions are completed.

amsay

29 de mar. de 2013

I purchased a Jeep Gr Cherokee on Jan 18, 2013 from Plaza. After my test drive and paperwork I drove off the lot and to Wawa about 1/10 mile and the Jeep wouldn't restart! They took it in and said it was the battery/wiring to the battery which was repaired & battery replaced. Then soon after that the engine light came on. I brought it back in to Plaza and my sales guy said "its just a button that needs to be reset." On my drive home after they did not locate a problem the light came back on. Then it was off & on numerous times along with the oil light and another light. I have been in contact with the manager Al McCaffery and he has assured me they will fix the problem. He even gave me a warranty that Ford will cover 12,000 miles from the purchased milage that any Ford even out of state will acknowledge. I brought it to them on Tuesday (today is friday) and I called them to check the status twice. They sent it to a Dodge/Jeep dealer due to the engine light and they are replacing the torque converter. I have expressed my concern of this vehicle to the manager and my sales guy numerous times. They both have known that for the past month I have been looking to get out of that troublesome vehicle and into something else, however, they do not have a comparative SUV on the lot that is in my price range (since I do not want an Escape). I asked if they could trade with another dealer to get me into an Envoy which was my last truck that I had for 9 years & loved, but apparently they do not want to lose $ on that kind of trade, nor will they take it back without purchasing another vehicle from them. Unfortunately, I am now waiting to see what happens next. I will write another review upon completion of our transactions.

KamalSirageldin

23 de mar. de 2013