Cecily79

12 de nov. de 2016

The staff is so professional. I'm a female and not once did I feel that I was being taken advantage of. I purchased a 2017 Toyota camry for less than the book value. Whew hew I'm recommending all of my friends. Tarek, Adam, Jamel thank you!!!!

Lady Lexus

11 de nov. de 2016

Kelly, my service rep, was helpful and very pleasant. The work on my vehicle was completed and it was ready for pick up by the time I got there from work. Shuttle service in the morning from the dealership to the train station is a huge help also.

andros

9 de nov. de 2016

Dropped my car off in am and it was ready in a couple of hours.Drop off and write up procedures are much faster than in the past. An improvement can be made in the pick up procedures - usually wait too long and need to tell the cashier to call for the car more than once.I never received the report on the multipoint inspection.

Me

9 de nov. de 2016

Easy appointment. Very friendly, courteous and professional customer service agent. Used the courtesy can, both ways. Very convenient service. Makes it easy to use Plaza Toyota Service.

Muhammad Saeed

2 de nov. de 2016

i bought Toyota camery agent was very nice treet us very good and i will recemand my friend to vist Toyota Nostrand ave also to others people

toyota service

1 de nov. de 2016

excellent customer service. my vehicle was ready much sooner than I had anticipated.The service rep explained everything in advance and was very professional.The service was stress free and easy.

Otega125

1 de nov. de 2016

Being the first time buying a car, it was less stress. The representative was always there to help me on every step to get my new car with best advise. Thank you for your wonderful customer services it's second to none.

ianix

29 de oct. de 2016

I came in for a NY state inspection and Rachel got me in & out of the dealership very quickly. She was very pleasant and professional.

Silbatts24

22 de oct. de 2016

Replaced air pump assembly, timing belt and water pump. Also replaced driver tension belt. Truck runs great!!! My service agent, Amelia, called me and always kept me up to date

ianix

20 de oct. de 2016

Jay recommended the type of service that my car needed and I am glad that he did because my car is running smoothly now. He personally took the car out from the shop for me.

guyanesegirl2003

18 de oct. de 2016

My sales person was Tarek Hussein. He seemed very friendly and patient with me. He was very helpful and understanding so i thought. They sold me a Toyota Corolla 2015 LE for 16,210 when the online price for the same exact vehicle and Vin # was 11,284. Another paper shows unit price 14,075. I didn't realise all of that until I went home and read all the paperwork. I came in with a capital one auto loan offer but the Finance Guy convinced me that their offer was better. He didn't show me any proof. I was there for 5hrs with my 4yr old son and he was acting up and I was ready to just go. But I really needed a car. Im regretting my decision because they only care about making a profit. How could they lie and take advantage of me. I would not recommend anyone doing business with them. Make sure to read before you sign. Do not trust them.

Janice Tobierre

16 de oct. de 2016

Kelly Ann was very helpful and professional. She got me in as soon as possible as I got there. She also checked on me during the time.

joerose

14 de oct. de 2016

I was very happy and satisfied with the help service and professionalization of the sales person and the financial sales person. They were very helpful and professional.

jworrell64

14 de oct. de 2016

Upon entering the service center Kelly greeted me with a warm smile, she was very attentive to my concerns and my time management.Kelly kept me updated about my vehicle status through out the service period.The Mechanic who worked on my vehicle left the car seats and mats very dirty, when Kelly realized was informed of the vehicle being dirty she immediately had the vehicle clean.I was provided with excellent service through out the duration of the vehicle service.*********** to Kelly Ann JacobsJackie Worrell

Janine73

11 de oct. de 2016

All of my questions were answered and I was able to get the deal, car and color I wanted! I'm very pleased with the service I received.

gino

30 de sep. de 2016

I WAS THERE BECAUSE MY MAINTENANCE LIGHT IS UP, WHEN I CAME, THE SERVICE GUY TOLD ME HE DID NOT SEE MY APPOINTMENT FOR A CHANGE OF OIL. HE ASKS ME WHEN THE LAST TIME I DID SERVICE ON THE CAR. I DID TELL HIM I WAS IN SC THIS YEARAND DID 30.000 MILES SERVICE: THE ODOMETER READ 36.340 MILES, NOW THE ODOMETER READS 41440 MILES. HE INSISTS HE DOES NOT SEE THE COMUTER OF THE OTHER DEALER, I NEED MAJOR SERVICE FOR $649. NOT EVEN THAT I CAME TO YOUR DEALER AND DID ALMOST THE SAME SERVICE, THEY DID. NOT COST ME $649 HE DID COST ME ABOUT $200, THAT WAS ON 9/23/2014 THE READOMETER WAS 25364 MILES. THEY SAID THEY DO A MULTIPOINT SERVICE ON THE CAR, THEY DONT EVEN GIVE ME A REPORT BUT THE LAST TIME I WAS THERE THEY DID. I AM VERY DISASTIFIED WITH THE SERVICE NOW.

JayJay1011

29 de sep. de 2016

My trip to Plaza Auto Mall started off a little rocky. The actual Toyota sales building was under construction so it was a little difficult to find a sales rep for Toyota. After finding one I was able to get the car I saw on sale on the website at the price it was shown at. It took the Salesman who seemed a little under informed compared to other salespersons I've dealt with in the past som time to find the car for a test drive. After being satisfied with the vehicle, the long wait began. The process seemed very disjointed. Several hours later, without guarantee about the financing, I first had to buy insurance, got registration and plates and then waiting even longer to see the finance manager. After finding out I was approved for the financing I was quoted for, and signing tons of paperwork, 5 hours later I was driving away with the car I wanted at the right price. Only issue I did have was I didn't receive the full tank of gas I was suppose to (luckily My new Toyota Prius is highly gas efficient) so may sure you check before leaving. Overall It was a good but not great experience. My advice know what you want before coming.

Joe L

29 de sep. de 2016

Easy process, accurate detailed explanation of the total costs and fees. Couldnt have been an essier transaction. Would buy my next from Phil for sure.

Martin Flank

29 de sep. de 2016

You service area wanted to charge me more than double (over $600) for simple fluid addition because you wanted to drain all the fluid first which is totally unnecessary. Second you mechanics totally missed my broken rear shock absorber which could have caused additional damage to my car. It was not something that just happen a few days ago. There was a huge buildup of road dirt sticking to the leaking fluid on the absorber that the naked eye could see including me. I will be sure to tell everyone I know about this. The incompetence is more serious in my mind than the attempted rippoff. You can kill people for such poor performance

csconey

28 de sep. de 2016

Everything Done Promptly and Professionally, everyone was courteous . There was no long wait. I was offered a lift back to my home , while my car was being serviced.

Sarah78

28 de sep. de 2016

I had a great time purchasing my car at the location and will recommend people to purchase there. Was very pleased with the Salesperson phill

Douglas77

28 de sep. de 2016

The service was very good. Everything, from the lady recording what was to be done to the shuttle service. I was very much impressed with the professionalism shown.

Fatp3anut46

28 de sep. de 2016

I woukd like to thank Kelly Ann Jacobs for her exceptional customer service to me today. She was kind, courteous and very helpful to me during my wait to get my car serviced. My wife was considering changing dealerships because of the long wait with an appointment, but after I told her abut Kelly and the great treatment I received, she changed her mind. Thanks again!

Joel Brual

22 de sep. de 2016

DO NOT PAY FOR THE DMV PLATES, TITLE, AND REGISTRATION NO MATTER WHAT!!! Go to the DMV yourself. After paying hundreds of dollars for this dealership to provide this service, it took over a month for me to receive them. As a result, I was unable to drive my car because of the expired temporary plates. DO NOT TRUST THIS DEALERSHIP!! I would hate for this to happer to someone else. Worst experience I ever had as a car buyer. READ EVERYTHING VERY CAREFULLY! THEY WILL TAKE ADVANTAGE OF YOU!!

Gothman1

20 de sep. de 2016

Service was fast. It was explained what was going to be done with my vehicle. Personnel was friendly and helpful. Srvice waa less than 2 hours

Laura O'Beid

19 de sep. de 2016

Was there for state inspection....was greeted by Jay...very nice young man...knew what he was doing....paperwork filled out in a flash..I waited in the lounge area less than an hour for my car...AWESOME....THANK YOU Laura O'Beid....very satisfied

Teacher27

15 de sep. de 2016

I am a long term customer at Plaza Automall. I've met wth many different advisors since I've owned my 2007 Corolla. Some of these advisors were great but too many were just ordinary. Upon my arrival, I was greeted by Jimmy Michel, he was pleasant and personable. I'm always uneasy about the servicing of my car, as I always wonder how much will the repairs cost. I knew I needed quite a bit of work on my car. Jimmy explained everything that I needed done and why. He was very patient with me and really made sure I was comfortable and understood everything he said. He even introduced me to the mechanic that would be working on my car. He was also pleasant and informative. I really felt I was in good hands! Jimmy called me at my home to Keep me abreast of other issues that were found by the mechanic. He even stayed late so he could be there when I picked up my car. I love it when people go the extra mile! Basically, Jimmy knows how to treat a customer and this customer really appreciated it!

Me

13 de sep. de 2016

Some of the employees were very insensitive to the customers waiting on line for service. Cars were double parked which prevented drivers waiting to enter the service area an adequate lane to enter. Traffic was backed up and interrupted on both sides of the street. Of the the years I've gone to plaza auto mall, this was the worst and I want to do whatever necessary to never experience anything like this again

tfr447

13 de sep. de 2016

Confusion dominated the entire process. We were brought down to this dealer far from our home, only to find out that the car we were promised through a buying service did not exist. We were then given limited/misleading information throughout the ensuing negotiation. While we ultimately negotiated a satisfactory compromise , it was not an easy process. This experience serves to reinforce my dislike of the car buying process.

Toyota2014

13 de sep. de 2016

Excellent service... Kelly Ann was professional, service area was clean. Prompt timing with repairing my car.. Service is little too pricey for what was done

BHarath529

8 de sep. de 2016

Have visited the store for new vehicle and paid cash for advance.\And due to some reasons have requested the cash refund which i have paid and disgustinly i am following up from 5 days.

Trinimom1

6 de sep. de 2016

Buying a vehicle could be a very stressful decision. Especially as a female of a certain age. We hear of pressure tactics and aggressive behavior causing purchase of things you do not need.Well my experience was to say the least a very comfortable one indeed. I was treated with dignity and respect. All questions answered politely. Most of all not made to feel silly. I was asked what I needed in a vehicle and what I would like. A balance was met in line with my budget. This was a stress free environment.

ELYZABETH BEEKEING

3 de sep. de 2016

She did good care customer, friendly and helpful, they are work fast to care for us, i am happy with her service, Thank you so much

carguyota12

2 de sep. de 2016

The agent Eric was very informative and did his best to find me the best deal and car for myself. He was also very friendly.

Devender Singh

2 de sep. de 2016

Jay was very professional. Walked me thru the whole process. He knows his job very well. Experience was very satisfying and way better than the previous one.

Shells

1 de sep. de 2016

The advisor was excellent and very friendly and helpful. She knew her job well and I will ask for her again. My overall experience was great.

Mgrant29

1 de sep. de 2016

If I have a problems with my services they always resolved it to my satisfaction. I will not go any ways for my maintenance. Good team.

Joe Berger

31 de ago. de 2016

The service department does not answer the telephone after 5:00 pm even though the hours of operation are until 7:00pm. That is very frustrating for a costumer who needs an update on their vehicle.

Mode

20 de ago. de 2016

I given the ratings I give because of Carlos mercado he work with me throughout the whole time I was there with the car he is a excellent service advisor

jodelly

19 de ago. de 2016

The salesman I met, rick Willis, was an excellent man who has patience, honesty, integrity, professionalism values, and knows how to deal with customer. So, I recommend him as the salesman of the month.

ravgal

17 de ago. de 2016

On Friday 8/12/16 I took my 2013 Toyota RAV4 with 15,239 miles for a routine oil change and NYS inspection. After about 2 hours I inquired about my car and was told the inspection couldn't be done because of a nail in one of my tires and "low" brakes (?) and it would cost me $789.00 to remove the nail, fix the brakes and do the inspection and that would take another hour! I told him to forget it just do the oil change and get me my car. Something is very wrong with this picture. There is nothing wrong with my brakes. I believe they were trying to make money that day. I won't be going back there to buy a car or service the one I have!!

Allahi

17 de ago. de 2016

Quick response. Friendly environment feels good and encouraged me to come back and reffer friends. Described well what is my service package and how it works. Answered my all questions. Thanks

marshling

17 de ago. de 2016

I had a 1pm appointment the line to get in was really long but I don't blame the service center it was very busy. Carlos was really helpful, service was simple. A good job.

Annie

8 de ago. de 2016

She was very professional and sweet trying to finish as soon as possible . Same time helping us to doing things in right way. Thanx Manal

cargal07

3 de ago. de 2016

I have purchased and serviced cars here since the 90''s and have always been treated above and beyond. it is a pleasure to do business with you.i

CPd

2 de ago. de 2016

I would recommend to go see Phil when ur looking into buying a car. He was very helpful. he communicated very well and explained all that I needed. When I finished and my car was ready he explained how my car worked. Thank you Phil you made my experience great. Jasmin was very nice when I first called the dealership and when I arrived. I hope i have the same great experience I had with the sales people with other departments. In the past I had a very bad experience with the service department.

B. Sanabria

31 de jul. de 2016

I've been going to Toyota Service for almost 4 years. This department has come a long way and much improved! All were professional and friendly.

Rob

28 de jul. de 2016

I brought my car in for service, and they found the problem, fixed the car promptly, and even washed the car. I'll be back!

Mormocho

22 de jul. de 2016

service is excellent but the waiting to check in, was likely little much.. time was also a little longer than been told .overall the service and personal are excellent .

Jkotlowitz

21 de jul. de 2016

List given and all work addressed. Part now on order; waiting for call when in to set up appointment for installation

Alexiskhakov

20 de jul. de 2016

Phil Made it happen for us, he was very polite cordial and had a lot of knowledge about every aspect of the vehicle we ended up purchasing. He was even able to compare and contrast against other similar vehicles. He also gave us many options for financing and the best fit for us. He was very patient and always was available to speak with us by phone and in person. I have already recommended my family and friends to visit Plaza Auto But only Phil. Its all about customer service and Phil has IT! It is my pleasure to recommend Phil and has been a pleasure to get to know him.Satisfied customerAlex And Eva Iskhakov

Monique Smith

19 de jul. de 2016

When I walked into Toyota I was passed off to Phil via another dealer. Blessing in disguise. From the moment I met Phil, I knew I was in good hands. I was a single hardworking mother buying my first car from a dealership I was terrified. Immediately after shaking his hand, and exchanging names , I said this. Phil I really need your help. I am putting all my trust in you. I hoping you won't take advantage of me or my situation. He said with direct eye contact. "Monique I am gonna do everything in my power to help you. Let me tell you he did just that... from that moment till the moment I drove off the lot. You just don't meet people like this nowadays. Especially people that for lack of a better term, your at their mercy. I never doubted a thing he told me. By the grace of God after running my credit , I was granted a loan. (My credit sucks). After going over my budget somemore we decided to go with a 2016 Toyota Camry SE. Now let me tell you I was driving a 2000 Chevy Malibu that was on it's last leg a year ago. Finally after overheating and getting stuck on the road for the last time I decided it was time to let Bessie go. I trusted everything he said and am not sorry. I wanted a sunroof... He said nope you can't afford it. " you gotta crawl before you can walk, remember you have no down payment" I wanted black he said nope Cosmic is a great color, and you'll love it. Cosmic is a kinda blue/black color... It's gorgeous. P.s. I love it,,. Lol.It was a Sunday so I had to come back the next day for certain paperwork. Phil said I'll call you by 10 am... I heard from him by 10:22. I went to the dealership at 2:30.. My new car arrived at 3:30.Now here is the greatest:- I got $1000 for my 2000 Chevy-I got a $2500 rebate- I paid 0 down- Nothing out of pocket- They even factored in Registration, inspection, and put my old plates on my car saving me a trip to Dmv.- washed/vacuumed it- they included a full tank of gasPhil walked a block away in the rain, got my old car and parked it next to the new. He did that so I could transfer my belonging out of Bessie before she went to Chevy Heaven. I watched this man walk back and fourth in the pouring rain to help me. I signed my papers , it was a done deal Phil then went outside with me and gave me a step by step tutorial. Remember Bessie had no Bluetooth or backup cam. Let me say this... My payments are heavy.. Listen ... That's just a burden of having bad credit....my fault.But I have piece of mind.i don't have to worry about breaking down or overheating anymore. I'm just grateful I found both Toyota and Phil. I'm gonna tell everyone I can about my experience with Toyota. After a year of making payments and working on my credit, I'll be back. Toyota for life. Next time I'm getting a sunroof Phil. Lol...I'll see you soon. Thank you from the bottom of my heart Signed .... Monique Smith

joeygooch

17 de jul. de 2016

Great service ..fast and thorough. I set the appointment thursday and had my car finished by Saturday morning. I have nothing but good experiences when going to Plaza

Jennifer Weiss

14 de jul. de 2016

First they sold me a new car and then told me it was in an accident so it wasn't available any more. Toyota told me that the car was sold to another buyer the next day. Then over a month later they did get me a car, but it was missing a $553 accessory that I had already paid for. They are liars and thieves.

Vladimir G

12 de jul. de 2016

I came in to have my airbag replaced due to the recall. I found the service to be great. They took care to deliver my vehicle on time as well point out other potential issues.

segpbfd

8 de jul. de 2016

The young lady who was my service advisor was very friendly and helpful. I brought the car in for just and inspection and oil change, but the mechanic did an excellent job. All the Plaza associates that I spoke with were polite and professional.

Melissa H.

8 de jul. de 2016

Horace, Robert and Amelia were a pleasure to work with during my recent visit. Horace was helpful from my initial phone calls inquiring about ordering my replacement tire to referring me to Robert when I came into the dealership. Robert took the initiative to assist me with my claim to have my tire replaced and provided me with all of my options so I was not blindsided. Amelia insured my experience on the day of my service went smoothly.

Wineman

6 de jul. de 2016

Other than the busy location, Plaza was quick, efficient, respectful of my time and made the purchase a pleasant experience. They even valet parked my car that I drove there.Picked up the new car the next day. Their internet inventory and pricing was the best around anywhere.No games !! No sneaky price additions. The new car was dekivered waxed and shinny clean, with a full tank of gas. Good job.RVR

toyota

5 de jul. de 2016

I asked that my car be ready ini two hours. You had it ready in one and a half hours.Thank you for living up to your commitments,

Irimo

2 de jul. de 2016

Toyota provides a comfortable clean warm environment for its customers. It offers coffee but should also provide donuts or wrapped and sealed cakes. Service has always been fast an effective.

Zion2

28 de jun. de 2016

I Took my SUV in for maintenance. Alan Mok my rep. was very polite, attentive and serious about finding out the problem with my blue tooth connection. Geo who worked on my car was very respectful and concerned as well about making sure he did a thorough job. Because of them I had my best visit ever. Please note that my ratings are based solely on My June 27, 2016 visit. My prior visits and experiences with other employees made me want to change service centers.

Ricky14937

27 de jun. de 2016

Amelia was very professional and very helpful during my service visit. She made the entire process very simple and quick.

dpframing

22 de jun. de 2016

In and out in just over an hour. Oil change, maintenance check, and tire rotation. This will be my go-to dealership for maintenance for sure.

Melissa E

17 de jun. de 2016

I had an issue from a prior visit. When I returned, the staff realized what the issue was and it was repaired. My vehicle has been performing well ever since.

Tony55

16 de jun. de 2016

It was again a great experience!!!! From the moment I was met at the front door the treatment was excellent everyone was polite & courteous My needs were satisfied & I was back on the road sooner than expected. Thanks

kar7

15 de jun. de 2016

I received quick service with no complications or delays. I have also gotten quality service at this dealership. It is convenient to my location and well organized and managed.

alton toyota sienna

9 de jun. de 2016

had a great experience today they answered all my questions let me know things about my car i didn't know which i could have been using driving out of town it was very swift wasn't waiting too long fed me solutions for future visits overall experience was an A+ visit.

Frank

5 de jun. de 2016

The car wash workers need to be better with customers. My car finishe wash and the staff left my car with with the engine on, door open in front as I was standing there and did not tell me it was finished. I stood there for like 25mims then another staff from the car wash said. I this your car. I thing your finish. He then took the tag out and I took my car.

Ceemac13

5 de jun. de 2016

It was a busy Friday afternoon but Alan was able to get me through it in a timely manner because I had my elderly mother with me.

Pictures12

4 de jun. de 2016

I had a great experience today specially with the guy that took care of my car, he is very nice and know how to talk to Customer I think he is well qualify for his job.Thank you so much guys.

Mark.D

3 de jun. de 2016

Jimmy Michel was personable, friendly with a geniuon smile. Made me feel comfortable to ask any questions and he answered them all. As for the service to my car the techs did amazing and double checked everything - i was shock it was a female tech at that!!! Great experience with all the staff and look forward to my next visit here!!! W.D Brooklyn NY

bernard & sharon Locke

1 de jun. de 2016

we have been using plaza auto mall for years, first for our Honda crv and now for our Toyota rav. always received good service at what we felt were fair rates. unlike other dealership, at plaza we never felt that we were being nickled and dimed or that they were looking to make the job more then it was.we trust their integrity and the quality of their work.

prof

1 de jun. de 2016

Peter was efficient, friendly, and very helpful. Outstanding! Make sure he is appreciated so I can call on him next time. The only missing link is the period between "your car is ready" and "driving away" and that is a systems issue, not a Peter problem. If the car is ready and the paperwork is complete, give it to the people who collect the money so there is no searching for the service rep., hanging around waiting for someone to pick up the paperwork and get your car. This could be made more efficient by having to deal only with the office staff. I moved here from Richmond, VA--and that's how it's done at McGeorge Toyota. Give them a call. It'll make a big difference in the congestion around the service entrance.

Mrs mez

1 de jun. de 2016

Peter was extremely helpful , quick and efficient .He was also very patient , explaining to me whatever I needed to know .Keep up the good work !

andros

31 de may. de 2016

Peter, the service advisor, was very helpful from the time I checked in with my car until I came to pick it up. He wrote up my repair request without delay and I was on my way to work within 15 minutes of arrival. He called me with progress updates, and advised me when additional work or parts (cabin & engine air filters, wiper blades) were suggested and gave me the prices. My car was ready as promised

savitri persaud

30 de may. de 2016

Came in because of Sales Manager Jamel and it was certainly a positive experience. I would definitely come back or recommend a friend. Or family.

gr8tch

29 de may. de 2016

Albert was very helpful ,Explained the problem and how it was fixed.He was exceptionally informative and polite. A pleasure to deal with . Thank you

chinkel45

29 de may. de 2016

Nothing more to say, courteous service is the key to a good review. The waiting room is also a plus--comfortable place to wait, That's all.

Yosef Cohen

26 de may. de 2016

Amazingly Awesome customer service from the gentleman named Albert - he was extremely nice and helpful and made me feel that this is the place that I want to service my 3 Toyota cars that I own! Thank you very much!

llory

26 de may. de 2016

The multi-choice advice given by Mr, Nana Sono which help me to make my final decision was very thorough and also the friendly manner of all the employee's was awesome. Special thanks to Mr, Albert Brumberg from service for his unselfish help, it make you feel good to know that there is always some one like him who is always willing to help.

loudel

25 de may. de 2016

Michael Almanzar show us the perfect car and made sure that we drove out in style and comfort. Mir Alama made our dreams come by working with us to make sure that if we busted our butts working hard everyday, that we be to purchase the car we wanted.

oneika62

25 de may. de 2016

My car was serviced in a timely fashion. I am not sure what the employee's name is but please review my file to give him his deserved credit.

89000

23 de may. de 2016

Because my service advisor was on top of everything things were done in a quick and timely manner. Everything was done to my satisfaction. Thanks Albert

Patricia Gomes

23 de may. de 2016

I will definitely recommend this dealership. Sales representative Shahar Ali was such a great help to us. He is very friendly and made the experience a marvelous one. I will definitely go back to Plaza Toyota for my next purchase in the future.

HisChinka

22 de may. de 2016

The last time I was there I waited almost 5 hours for an oil change and I had an early morning appointment. Of course I was upset about that. This time the wait as much quicker. I accidentally scheduled my appointment before I had to go to work and I explained it to the agent. Nehum was very professional. He updated me on the progress and made sure I got out of there on time. Because of him, I feel comfortable returning for my next service.

Maggie

21 de may. de 2016

I was greeted by Albert one of the service coordinators and he was very professional , competent and efficient . Although I did not have an appointment due to a mixed communication with a receptionist , Albert made sure that my needs as a customer was met and he was all the way a gentleman.

Odin178

20 de may. de 2016

The assistant manager Albert really took the time to explain all of the repairs needed for the car. Great experience overall; the (only) issue was the waiting time which could be expected with the number of people getting their cars serviced. If possible make an appointment.

Leon D Williams Jr

20 de may. de 2016

My advisor was exceptional in that he preceded to get me in and out as quickly and efficiently as possible. Periodically he would check on me and give me an update as to the status of my vehicle that was being serviced. I applaud the professionalism and efficiency of the Plaza Auto Mall Service department. The appointment system is much more efficient and cuts down on waiting time. Thank you...

martin

18 de may. de 2016

Quick turn around and great communication to me made today a very pleasant experience. And that was after the day started with a dead battery. Thank you.

AMdeM

17 de may. de 2016

My advisor, Alan Mok, was very professional and courteous.He kept me posted as to the progress of my service and whencomplete, he advised me that my next appointment may requiresome additional service.

Tayotaguy1

17 de may. de 2016

Staff were very responsive to customer.Facility was very clean. The staff updated customers of progress. The wait was relatively short considering it was a Saturday afternoon appointment.

Maggy M

17 de may. de 2016

Alex was very friendly and all my questions were answered. Leasing and/or buying, pre-owned and/or brand new was detailing to me in great length. I decided to go with buying brand new. Then, Alex introduced me to Jonathan who explained the financial details to me. I am satisfied with the service I received. Not to forget Keith who had to install something in the car for me the next day.My experience with your staff and management was pleasant. Thank you.

JENNIFER NARCISSE

16 de may. de 2016

Customer service was excellent, I was in and out in a timely matter, all of my questions were answered on a level to my understanding.

AngieC

14 de may. de 2016

Did the online service appt. Alan was very friendly and communicated the problem with my car. Very good experience with this dear ship and will continue to service my car here

Michael H

14 de may. de 2016

What a pleasant experience. I am so thankful to the staff and management at Plaza Toyota. Took car of my Highlander as if it was their personal car! Thank You For Excellent Service!

MaryG

13 de may. de 2016

Easy to schedule. Drop off okay. Good communication and very friendly service. Completed on time. A little pricey but all dealership service is pricey. Wilson was great.

Teopatra

11 de may. de 2016

People were wery nice. Sean was excellent . Very nice. Was Very friendly. Was very Polite. I dont know what else to write. I had a great experience and I will always come in this place. Everybody is so nice.

ktate28

11 de may. de 2016

I called a day before and made an appointment, dropped my car off before work and picked it up after work. I didn't have a long wait either time.

toyota

9 de may. de 2016

Jay, the rep who I was assigned to was very courteous and helping in addressing all my concerns. He was professional and informed me of the work status of the vehicle due the course of the day.

Jamaican

5 de may. de 2016

I am telling no lies if i was not satisfied i would have gone to another dealer The sales rep spent a lot of time teaching me about my 2016 RAV 4

phil123

4 de may. de 2016

Cant speak about the dealership as our real contact was with Phil Esposito....We were very pleased with his handling our concerns and the sale of our Avalon.He was courteous, friendly and smiling. Very fine service and when we picked up the car was very through in explaining its attributes and answered all our questions fully.Yes I would recommend Plaza...and Phil Esposito!

Albert1976

30 de abr. de 2016

Albert at Toyota Plaza service was a godsend. He was professional, knowledgeable and personable. I loved working with him and only want to deal with him in the future.

Tiffany Collier

30 de abr. de 2016

Usually, when I go to Plaza, I have to put up my defenses because there is always some underline trickery going on. However, Richard approach was different. He was honest, patient and delivered just what he said he could do, which was the best possible outcome. When I got to finance, Jonathan was also there to support what I wanted. My expectations were exceeded.

Cuneyt

30 de abr. de 2016

Friendly, responsible, good price of the changed parts, so interested all the time, good coffee, need some magazine and daily newspapers for the waiting area.

Junaid

28 de abr. de 2016

Amazing guy helped me alot to get the car fixed and was really friendly ????Excellent service , answer all my questions and he had a great knowledge of what my car needed !!!!!!!!

tatie

28 de abr. de 2016

This dealer is prompt and customer service is the best. Kelly was excellent in her work and approach with customers. She even returned my calls to provide updates.

Sidrah Jamil

28 de abr. de 2016

I had issues with my break pads. They fixed it and provided my shuttle to go back to work and to come to pick my car too.

Ronnie g

27 de abr. de 2016

The only problem I had was it took too long to get my car into service with an appointment. No one seemed to be in charge. Service was good and repair price was not a surprise.

Hussain

27 de abr. de 2016

I got my car serviced. They fixed the car, like one expects of a dealership, but there customer service was beyond fantastic. Thank you albert

camryowner

25 de abr. de 2016

Worked with one of your best service advisors. He was very courteous and professional. He followed us with us and kept us informed throughout the time the car was in the garage.

Sista3

25 de abr. de 2016

After being given the length of wait time, I was given the option of having their Shuttle take me home and to come pick me up and bring me back to pick up my car at no additional charge. I thought this was totally awesome. Of course I took advantage of it. Couldn't ask for more from a dealership.

jimmy,1973

21 de abr. de 2016

They have done a great job in my car and the teem are very professional. Good job guys and keep it up lika that.James

Edeville

21 de abr. de 2016

Very helpful advisor, reliable, respectful. He is doing a great work , he knows how to talk to the customers . I would recommend him to anyone I know.

bgachelin

21 de abr. de 2016

Staff was very informative. They educated me on tire issues and what cause the tire rip in my tire. Thank you Toyota service. I will definitely come back again.

Pouchon41

19 de abr. de 2016

I like the quality of the service it better than other and I feel the change , when I drive the car I can see the difference.

Kurtia

19 de abr. de 2016

My reason for my review is because as a customer in felt welcome everything was on point timing was great and the sales reps were magnificent thank you

Powell80

19 de abr. de 2016

The sales person was very patient and took his time with me. I was indecisive and he remained patient until I decided to buy a car.

fitbit76

18 de abr. de 2016

It was a pleasure dealing with Peter.I hope he will be my service advisor again. This was the first timeI waited for my car and it was ready when I was told it would be.

Rav4 carguy

18 de abr. de 2016

My wife told me everything was great. Took car om time, notified us if we wanted filters replaced. Car was ready when we picked up car.

Jayla2016

18 de abr. de 2016

I bought a new car and I'm very pleased with the Customer Service. The entire staff was very helpful and friendly. Would highly recommend Plaza Toyota!

Hannah Longman

18 de abr. de 2016

Albert was great - really wonderful customer service experience. They did a great job fixing the car and appreciate all the time and effort they spent to make my car great again.Thank you!

KathieS

17 de abr. de 2016

I was taken promptly. My wait time was long, 3+hours, which I understand is average. Rachel kept me informed as to what stages my car was as I was waiting. The facilities were good, and was kept clean.

Phil

16 de abr. de 2016

The recall repair hit a snag when an additional part was needed. Peter in the service department went above and beyond, finding the needed part at another dealer instead of making us come back the next day. Nice that they kept us informed as to the status.

Bertho

16 de abr. de 2016

THEY HAVE FLEXIBLE HOURS AND GREAT AND VERY PROFESSIONAL AGENTS. THE ADVISOR (PETER) KEPT ME INFORMED ABOUT THE STATUS OF THE VEHICLE DURING AND AFTER THE SERVICE. THIS GUY IS GREAT!

bklyneddie

14 de abr. de 2016

Ms. Jacobs is Very efficient..Customer Service Rep. She was very courteous. She made sure that I did not have to wait a long time to receive my car after it was surviced

pastorrob718

13 de abr. de 2016

I went on Friday 4-8-16 in the evening, met Albert Brumberg. He dealt with me so friendly, made my concerns a priority. He told me come the following Monday so he can have a mechanic take care of everything. I was there bright and early on Monday was greeted by Kelly Ann (nice smile). I let her know I saw Albert the previous Friday. She took my car in and said he would see me as he got in. Their team work is fantastic, and I mean the entire place. Well my car had more issues than I knew. He worked everything out for me. I recommend the Toyota Plaza for all your Toyota needs.

Mgrant29

12 de abr. de 2016

When ever I come here for services the staff are open to my concern about the problem I am having with my car, and try the best to put my mind at ease. I will recommend plaze Toyota service to anyone.

carl j claxton

11 de abr. de 2016

Albert at the service department was very friendly and helpful.went the extra mile to help me out with an issue i am having with the car.

Yevgeniy Dikler

10 de abr. de 2016

I am a returning customer. I love yor company. The prices are good. The people are highly professional. It's close to my home. This is my second purchase. I am absolutely happy with my new car, thank you so much. I will recommend your company to all my friends.

Mohammad1

10 de abr. de 2016

They checked all the point to be inspected then recommend to change air filter but was not pushed anything just to boost sale only. I was ready to change tyres but he saved my money for a year. Since my tyre is good for at least a year.

Drchulo12

9 de abr. de 2016

Jay at the service department was very friendly and knowledgable. He listen to my concerns and made sure the services were made. He also recommend additional services that the car needed but unfortunately the price were to high.

Boohoo

7 de abr. de 2016

Shawn was personable. The service members all appeared to be concerned about my satisfaction. They all wanted to asure that my car safety was in capable hands.

Droberts9535

7 de abr. de 2016

I was very satisfied with the service I received from Peter, and Lance who worked on my car. I didn't have to wait long for my car.

joe2

7 de abr. de 2016

I appreciate the service that was provided which needed, also the advisor was very helpful and knowledgeable of her responsibility. I will be recommending my family.

toyo2008

6 de abr. de 2016

Bought it in 2010 at Plaza and we've been very happy with it since. I believe it has been running well because of the maintenance it's received at Plaza service. Jimmy was very friendly, but I could tell he needs more experience. With time I think he can be an outstanding employee for you. Of course I was surprised that our Toyota needed so much work since it had been running smoothly for the past year. I guess a car is like the human body, you never know what's going on inside. That's OK, but I found the labor charge (which was $706, while the parts were $168) a little on the high side.Even so, I'll be bringing it in again in August for the State Inspection.

1MERN

5 de abr. de 2016

Service was great today from the beginning to the end. The young lady who serviced me today, Rachel, was very nice, attentive, and very professional. Also, the wait was not so bad at all.

Munchie25

5 de abr. de 2016

Lance foster was very friendly and professional. My experience was great. The time it took to service my car was quick and detailed. Clean facility

Jschnee

5 de abr. de 2016

I came in for a quick oil change. Albert was very accommodating. Got me in and out. He did what he promised to do in the time allotted

michnewcare

4 de abr. de 2016

Initially we worked with 2 different salesmen that were not so nice. I planned on taking my business elsewhere, even though Plaza is so convenient to my home. I came back due to Jasmine's decency and persistence. At that point we started working with Oscar. He was a gentleman, knowledgeable, professional, and honest. Oscar had Anthony draw up the contract. Anthony, also was a pleasure to work with. When I picked up the car I met the Business manager (can't remember his name) and another gentleman who prepared, and explained the car to me. Both the business manager and the guy who explained the car ( Fahard??) were terrific. To summarize: the 5 people mentioned above made this an extremely positive experience.

Alice

3 de abr. de 2016

This was the second year I went back to this store for service. Rachel actually noticed that my inspection had been due for a few months last year. She explained to me that I needed to have the car inspected even it was just bought for a year. She was very patient and helpful. This year, she helped me again. And she is still a polite, friendly and helpful person as usual. I highly recommend this store for their excellent service.

gocatgo

2 de abr. de 2016

My experience in this place was tremendous. Everyone was very nice to me, especially Mr. Albert. He was very professional and cautious. As a result, I will recommend this dealership to anyone. Thank you again.

RWL

1 de abr. de 2016

When I went to this dealership for service a couple of years ago, I had to wait for over an hour just to talk to someone and tell them what I wanted to have done to my car; and I couldn't even change my mind about staying, because they had already taken my car! However, I needed to get service performed for two recalls, so after procrastinating for several months due to my previous atrocious experience, I reluctantly went online and booked an appointment to go back. When I arrived for my appointment this week, Kelly met me at my car as soon as I pulled up to the service entrance and cheerfully took my information and service requests, checked in my car, and quickly got me over to the courtesy shuttle for a ride home. I was in and out, and frankly I was shocked! Night and day difference - for the better! Once my service needs were further diagnosed, Kelly called me herself to explain what needed to be done and she patiently listened while I adjusted what I would approve in order to keep my costs manageable.There was a glitch with the courtesy car being sent out to pick me up after my car was done, so I did not get to the dealership to pick up my car until almost closing time. To my great surprise, Kelly met me herself. This was nearly 11 hours after Kelly had checked me in - and Kelly had waited for me. That's like going the extra mile plus!Kudos for your improvements - and for hiring Kelly!

R.S.

1 de abr. de 2016

I was very pleased with my service this time. (I have had previous service appointments where I was not pleased) at Plaza auto. The service rep was very informative about the work needed on my car. I know what I need to have done and I understand the numerical rating explaining what addtional work I should expect to have to get done. I'm thankful for the time Ms Kelly, took to explain things. This was an appointment where I left feeling more knowledgeable.

kar7

1 de abr. de 2016

My car was taken at the appointed time. The service was performed efficiently and promptly and the service rep. seemed quite knowledgeable. I was out in less than two hours.

KenE

1 de abr. de 2016

I was taken at my appointed time and written up quickly. Service was completed as promised and I picked up the car without any hassle!

Rocadette

31 de mar. de 2016

Service was prompt and very informative . We were offered coffee and to see if our needs were being met. Pick up process was quick and thorough .

Dee

30 de mar. de 2016

The representative who helped when i made the appointment was not nice or professional, he wouldn't answer any questions i had and kept asking me what date and time i wanted to schedule. When i dropped off the car, the staff were very nice. Kelly was very nice and helpful until i picked up the car. Very professional.

Raptor44

22 de mar. de 2016

My time was 1.15 was seen at 1.40 . 4.25 hours for normal maintenance and two tires. The waiting room could use an upgrade and the wifi password could be more noticeable. The place seems very busy with everyone trying hard not to stress and why is there a constant turn over of advisors In three years I have never had the same one twice.

joseph bell JESUS

20 de mar. de 2016

To whom it may concern today service I recived was excellent and has always been since I have been dealing with your establishment. I have been getting oil changes, rotation of tires, cleaning of blades and oil filters.

Cagney

19 de mar. de 2016

As soon as I arrived for scheduled appointment the staff were very courteous and attentive to problem. I would recommend this service center to anyone.

Trini

18 de mar. de 2016

After leaving my car over night I had to call about 3 hrs after your business open next day..Customer need to be update maybe every 15-30 min depending on the service. Customers vihicle should get an external wash after service. This is the second time I had to bring to the attention of the advisor that all cosmetic parts weren't, be replace.

sua99

18 de mar. de 2016

The representative, Allan, was very polite and helpful and provided all the necessary information. The work was done quickly and I was notified quickly when it was completed. A job well done..

lee66

17 de mar. de 2016

As I said today's experience was really good. Rachel was pleasant and professional as well as the young man who tried to install my phone to the car radio. Problem was my phone. On a previous visit I heard my name called but no-one came to look for me, so after a while I found someone who said he called me w/ telephone, there were no phone calls. Also today I got a very comprehensive explanation of the service done.Thank you

K. Williams

14 de mar. de 2016

The representative, Allan, was very friendly and welcoming. His professionalism and service was second to none. Quick service. Alan gave the best customer service I have received in a very long time. Thanks Alan for your warm welcome and to the technicians who worked on the car.

Husband23

14 de mar. de 2016

For a oil change service I was satisfied with the time and work done. I was able to enjoy a cup of coffee and get update on recommended services.

blanklady

14 de mar. de 2016

Very good overall well keep coming back to toyota for service and professionalism friendly atmosphere knowledgeable people who will take time out to listen to whatever the problem is

Coco888

12 de mar. de 2016

I was very satisfied with the service I got from the time I took the car in to the time i got the call from the service rep that the car was ready. The service rep was very proficient and professional in my opinion

Amy

11 de mar. de 2016

Kelly Ann took charge of my appointment, two hours later she called to let me know they discovered a minor problem and I needed wheel arlinement , told me the cost and one hour later the car was ready.

Plaza auto

11 de mar. de 2016

Ms Kelley was on top of the whole situation and was a real help a true asset. I couldn't ask for more. Please give her a thank you from me gershon Ginsberg

Mmmmm

11 de mar. de 2016

Kelly moved up my appointment and gave me a car wash complimentary. She was very friendly. The job was fast. She is good at her job.

Joe

11 de mar. de 2016

The service rep was exceptionally nice really did a great job they address the problem right away the first time it's a pleasure to go there

Tonyashaw1219

11 de mar. de 2016

Satisfied customer ??Will definitely recommend to friends and family and tell them to ask for Shawn james he helped me twice since I bought my two vehicles from there all experience has been superb

Teeboogie1

8 de mar. de 2016

Wilson was very good at understanding my issues and every helpful in solving them. I came there stressed out and left the relived. I will always bring my car there for Wilson to work on. I give this place 5 stars all the way

Customer

7 de mar. de 2016

Horrible, Absolutely Horrible !!!!!!!!!!!!!!!!!!!! someone with authority needs to contact me immediately. The sad thing is this is the nearest service center to me please call

Wendy Aviles

6 de mar. de 2016

I couldn't be more satisfied with the service I received from Vladimir Lizardo. He walked us thru all the process. I wouldn't hesitate to ask for Vladimir's help if I decide to buy another car. Thank you Vladimir.

roquezjudy

3 de mar. de 2016

I was very impress with the help I received, since I walked to service right away I was taking care, it seems that Allan knew me, thanks to him I was out on time to pick up my gran daughter from school, the waiting frame of I time was not long.

SabineJ

29 de feb. de 2016

He was excellent and helped me in a great way. Very professional I have seen him before but will definitely go to him foe help.Sabine

Sandralee

27 de feb. de 2016

Oil change and state inspection....should not take 3.5 -4 hours with an appointment !!! Not only is there no one who wants to help you and zero communication. You have to track down someone and then they act like you're annoying them just to get help?? when I asked what was taking so long after the "couple of minutes" they said at hour 2...I had to keep waiting I was told they were Just starting it!! After 3.5hours my car wasNot even started? When I said that is ridiculous the response I got from "John " was ..." Lots of things are ridiculous. "Are you kidding me? How about sorry and we should give an accurate estimate about length of time. Never ever going back here.

BigCoop 20

26 de feb. de 2016

Had a New York state inspection done. Everything went well. Kelly Ann was very professional, courteous and seems to have a great knack for delivering excellent customer service. I was in and out in no time.

JOconnell

25 de feb. de 2016

Other then how busy the street they're positioned on I have no problems with this dealership. When ever my car needs servicing it's done fast and they are very polite. I hope I have Alan every time my car needs to be serviced, he has a great personality and when it turned out my car had something wrong with the tire he was super detailed in letting me know the best ways of handling the problem!

gisele 123

22 de feb. de 2016

Professionalism, courtesy , knowledgeable ,efficient , expeditious!! Exceptional service, my inspection was completed efficiently and in an expeditious manner. Service rep carried herself in a professional and courteous manner . It was an overall great experience . Thank you

camwoman65ataol.com

22 de feb. de 2016

I've been using this dealership for years and have seen a great deal of change some of it good and some of it not. Service, for me has always been a hit or miss. During my last visit I spent 4hrs waiting just to get an update on how long it would take for someone just look at my car. That's not great customer service!!! Once I got a report on what needed to be done on my car and when it would be ready then things speed up but it was a while before that happened. I live in Bedstuy and despite being a long time customer I still have to negoitate to get the shuttle service which then forces me to wait to find out when and if I can get my car. I was offered and received a loaner which was greatly appreciated. For future reference, it would be helpful to give a custormer an idea of the wait so they can make better decisions on how to use their time when waiting for service. Frustrated long time customer

fredvelde

16 de feb. de 2016

I was kept up to date re the progress of the work being done on my car, There's nothing worse than feeling that you've been forgotten.

Jankowitz

16 de feb. de 2016

I have used this dealership for 6 years and I'm satisfied with the service. Plan on using this dealership for the future years to service my vehicle.

Audrey

13 de feb. de 2016

From the moment I arrived for my appointment,I was welcomed with friendliness. Kelly was helpful, informative and thoughtful. She made my experience some what enjoyable. I would recommend Kelly to everyone,who visited Plaza Toyota, for service. Thank you so much Kelly.

mholder23

13 de feb. de 2016

Shawn James,You guys did an Excellent job and I was completely pleased with the entire process. I have to extend my thanks to you SHAWN for explaining every step of the car buying process and making me feel comfortable about all the steps involved. I will be recommending friends to come see you when they are looking to purchase a Toyota. If there's anything I can do on my end as far as a survey to speak to your performance I am more than happy to assist. Thank You Again,Satisfied Customer, Marlon Holder

Phastal

12 de feb. de 2016

My cigarette lighter fuse blew so I came in for service. Wasn't sure it was covered under my warranty. Found out it was the car adapter that I bought blew out the fuse. The sales advisor, Alan , said this will be fixed but please don't use those adapters anymore otherwise I won't be covered the next time for this problem. I was very happy that this took place. I highly recommend plaza automall to anyone looking for a vehicle.

Toyotaowner21

12 de feb. de 2016

I came in for a 10,000 mile checkup on my car. Even as a walk-in, I was welcomed and not turned away. I would come here again

satisfied

10 de feb. de 2016

NO TIME WAS WASTED . ALMOST IMMEDIATELY , I WAS MET BY YOUR SALES REP - ANTHONY -WHO EXPLAINED EVERYTHING AND WAS PATIENT WITH ME THROUGHOUT . FROM ANTHONY I WAS BROUGHT TO MIR.. FINANCIALS WERE DISCUSSED AND THE SALE WAS MADE.

Will

5 de feb. de 2016

Quick and easy check in. Friendly and polite customer service representatives. Knowledgeable and simple explanations and a decent price. Only one issue poor WiFi service in waiting area.

Bklyn

2 de feb. de 2016

Our 2010 Toyota Corolla had a manufacturer recall .. service department handled it with ease from making appointment to picking up car when ready...Thanks for everything!

Nick big apple

2 de feb. de 2016

Kelly and Alan are perfect examples of what customer service should be I will never visit any other dealership as long as I live in NY

carmelo421

1 de feb. de 2016

NANA SONO & OSCAR SOTO, CLASS ACT GENTLEMEN.NANA WAS A VERY CARING SALESMEN AND WALKED MY HUSBAND CARMELO THROUGH EVERY STEP OF THE WAY.OSCAR WORKED OUT THE NUMBERS WITH US THAT WORKED IN OUR BUDGET.BOTH GENTLEMEN WERE THOROUGH IN EVERY STEP OF THE WAY.THANK YOU SO MUCH FOR EVERYTHING.CONTINUED SUCCESS TO YOU BOTH.

reeva

30 de ene. de 2016

I was very satisfied from beginning to end. The dealership kept in constant communication with me regarding the parts necessary and the prices. My car was ready quite quickly. My only complaint is that i couldnt fix a small thing on my car because it was over a thousand dollars

theclient

29 de ene. de 2016

The service advisors are very knowledgeable or able to explain my situation regarding my vehicle the service advisor make me feel like I didn't have to worry about anything that they were going to take care of all of the problems going on with my vehicle..

Tommy2015!

23 de ene. de 2016

Great Service and great attitude. Explain any problems or concerns I have.Service rep set proper expectation for me to have my car back,l.

kwongsteve

22 de ene. de 2016

I was in for my 2 year or 20,000 mile service on my 2003 RAV4 last Sat. Alan greeted me like a professionally, asked me if I needed anything else so I told him about noises in the rear over bumps. His team did the maint, check out the car and order the rear shock for me. The service was done quickly and Alan just called and said the shock is in we just made an apt. Overall, I am very happy with the car and this service department.

NYC Guy

21 de ene. de 2016

I had received a recall notice from Toyota instructing me to call dealers and schedule an appointment. I called Lee's Toyota and they told me that they were not participating. It was all different at Plaza Toyota. They took me in, explained the process, got the parts and scheduled me for an appt. Work was done in hours that same day. I could not be happier. Now I know where to purchase my next Toyota. Thank you Plaza Toyota!

brooklynclaire

20 de ene. de 2016

The attendant, Rachel was very knowledgeable, friendly and professional.My appointment was for 7am and was told when I was in the waiting area that the mechanics do not start working until 8pm. I wasn't told that when I made the appointment. I arrived before 7am, waited in the street until about 7:18am, then cars were called to pull into the service area. My car was finished just before 9am..Also, the waiting area could be a little nicer.

NYCFINEST#1

18 de ene. de 2016

Manal sold me my vehicle almost two years ago. She was an amazing sales woman. She was informative and honest. I appreciated her perfessionalism when she sold me my car. I am a woman and I felt so comfortable with Manal. She listened well and she was able to meet my needs. I had no intentions of getting a new car the day I met Manal, and the next thing I knew... I was driving out of Plaza with a brand new car at an excellent price. I couldn't resist the deal. Recently I went back to Plaza with some questions and I saw Manal. She actually remembered me. Wow! She took care of me and answered all of my questions. She was still just as wonderful and as professional as the day we met. After having all of my questions answered.... I felt good!!! I felt like Plaza had my back. Manal made me feel like family. Thank you Manal. I hope to see you again when I come back to Plaza in another year and a half for my next new car. Thank you Plaza for having a wonderful employee.

LongDriver3

15 de ene. de 2016

As soon as I walked in I was approached and helped. My car needed an inspection and they put the plates on as well. Total wait time was an hour which was very much appreciated since I was only able to make the appt. the night before. (Also, for those outside of NYC, an hour is considered quick due to the number of people who have cars here.)

Ceeboogie

14 de ene. de 2016

My experience at Plaza has been nothing, but exceptional. The body shop "under promised and over delivered" - my car was ready one day early. Totey, the sales person in body shop office - was great!

KKwin

10 de ene. de 2016

I really in enjoy the outstanding service with sale rep Richard Jacobs at Toyota Plaza Brooklyn. The service was above and beyond. Would mine recommend him to any one. Thank you

Grand S. 2016

8 de ene. de 2016

I couldn't have asked for a better salesperson. Shahar was wonderful and very knowledgeable of his job. I want to thank Shahar for provided me with great service. Shahar provided me with tea and offered a snack as well while I was waiting. I liked the environment because it was peaceful, clean, and customer friendly which makes it hard not to do business there. Great Job, Shahar!

The Deal Maker

5 de ene. de 2016

This guy came in and just wanted to shove a car down my throat had to ask him who his name was because he didn't even have the class to introduce himself. Not to mention that he must have taken at least 4 calls on his personal cell phone. On one instance he told an apparent customer that right in front of me that he doesn't give money back. "I will take your money but I won't give it back." What a loser.Forget about a test drive his qualifier was, "you're already familiar with the car right"? Then he demanded my I.D which I gave to him. Total ghetto never ever ever do business with this dealer or this sales person. Unless you are a masochist and like to be treated like crap. I went to another nearby dealer and bought the car what losers at Plaza

Teopatra

5 de ene. de 2016

If it was less waiting time would have been better . Otherwise service was good. Shuttle service is nice but if waiting time was less would have been better

Talbert 28

2 de ene. de 2016

I had a coupon online for $44.95 but during service I wasn't able to retrieve it online. So I wasn't able to used it, so only the $59.95 one which I was a but disappointed about.

Richardnmecha

31 de dic. de 2015

Service was quick and thoroughly done. Facility provided coffee and snacks for customers enjoyment. The environment was very clean and I was updated on the status of the service.

flyanaconda

30 de dic. de 2015

I brought my vehicle for recalls and 15000 miles maintenance service. Repeated a couple times what I need. In three days they finished recalls, but no maintenance at all. Had to go to another body shop to change oil. The staff is quiet unfriendly, no signs where to pick the vehicle. I asked a guy in the small office how to pick up the car, he said he will be with me in a moment and never left his desk. I was staying and waiting for someone to help, but nobody paid attention. No idea about their names since nobody in introducing themselves when you drop off or pick up the car. Never, never again!

thomas mullo

28 de dic. de 2015

very very easy to work with,plesant staff manal masada was courteous and great knowledge of her job,and the process was in and out overall every thing was great

Rk

28 de dic. de 2015

The adviser john was very easy to deal with and the service was good. He helped me get a cheaper rate for the car inspections

Guigui

26 de dic. de 2015

Lester was great. Took time to explain every details of the car. Prize was affordable. Lester was not too pushy like other sellers I have met. Other staffs were great also, nice atmosphere.

ted1234

21 de dic. de 2015

After the service Technician finish working on my vehicle, I ask the advisor. if my car is finish and he said he is waiting on the technician (untrue). I walked to the parking area and saw my vehicle parked up with other vehicle blocking it. They did that to charge me more for labor. The work that got done on my vehicle should not cost $400.00 for labor. My time at the service station is from 7:00 am-11:00am.

Gary2979

19 de dic. de 2015

This dealership is great on trying to please there customers. We were difficult since we wanted a specific type a car they had but not in the same color and same year so they were able to give us a better car so instead of a 2015 Toyota 4 Runner we got a 2016 Toyota 4 Runner with all leather seats. Since they had to get it from a different dealership we did have to wait a few days to get it but it was worth the wait.

Mwinters09

17 de dic. de 2015

John and staff were great to deal with! Very friendly and explained everything to me. Will definitely be back again for service. Thanks for your help!

AMdeM

7 de dic. de 2015

The man that checked me in left abruptly, so the manager - Jamale Thomas - had to do his job preparing the paperwork and processing everyone.In spite of the pressure, he was working under, everyone went smoothly, just was a longer visit than usual - but that was expected under the circumstances.

Devon22

4 de dic. de 2015

Great service. The representative was professional and the service went as she explained. I didn't have to wait for many hours as with previous service appointments.

nancy.333

4 de dic. de 2015

I am incredibly happy with my service experience. The service advisor, Alan, kept me informed every step of the way and my vehicle was repaired earlier than expected! The technician repaired my vehicle perfectly, topped off all of my fluids, put air in my tires, performed a multi point inspection on it and did not leave one dirty finger print! I will not be using any other dealership, but Plaza Toyota!

Richard Levantino

3 de dic. de 2015

every thing was fully explained to me before hand, it took less time than I was told, the service was prompt and friendly I would recommend Plaza Toyota to friends if they wish to buy a new car,

Jim

2 de dic. de 2015

Needed oil change and 21 point inspection. Service was prompt and courteous . Price was reasonable. Appreciated the quick service. All Plaza employees were very polite .

camille4

1 de dic. de 2015

I bought my new car yesterday and it was a great experience. Joel Best is an amazing salesperson. He was upfront with me the whole time. He was even great at dealing with my impatient father. Definitely recommending people to work with Joel

Adam C

30 de nov. de 2015

I bought my first car here and Vlad was extremely helpful and knowledgeable. Everyone there was very friendly and I would recommend this dealership to anyone.

Mmmmm

28 de nov. de 2015

I was weary of coming the day before thanksgiving. To my surprise in addition to the scheduled service check the car also had a recall. Alan had me out in approximately an hour. He made my day and got my car ready for the road for the holiday. My only regret is that the car wasn't washed

bkprius

27 de nov. de 2015

Eric took good care of me during our transaction and we were able to work out a deal. He checked in with me and changed his schedule to fit mine.

andros

24 de nov. de 2015

Service provided was exactly as requested - no additional charges were billed.Write up was by a female service advisor who called herself Ricky. Yet, the invoice indicated Ricky Loaknauth, a male (pictured below), who I never spoke to. No one called me to advise that my service was completed.

bajantreat63

24 de nov. de 2015

Enjoyed excellent service during my visit and was thoroughly satisfied with with the quality of work done. Would highly recommend this company to anyone looking for same.

ET

20 de nov. de 2015

I had great experience at your dealership, Mr. Carlos Ottley helped find the car and the price I had hoped for. Mr. Ottley and Mr. Lisardo were very helpful, friendly and professsional . They truly provided GREAT QUALITY CUSTOMER SERVICE.....

Harry1961

19 de nov. de 2015

I'd like to thank Alan for his assistance and service. Very efficient dude. I didn't expect such quick service. It was a shock as I was expecting to be there all day.

cengizsolak

17 de nov. de 2015

Working professional, thanks Toyota.It was first time and really liked it.They check everything and suggested some maintenance. Thanks I will do that.I always keep the service of toyota.

Fatima

14 de nov. de 2015

I always assumed purchasing a new car takes up to a few months. I also assumed that most dealerships are scammers but I guess I got lucky. However, at this place I was able to purchase my car the same day, fast and no headaches. The employees were VERY friendly. Vald, the sales person, ,(I hope I'm spelling it correctly), spoke to me about the Toyota Highlander and why it's the best vehicle to get. The transaction was fast and smooth. Employees were very friendly. I left feeling VERY happy in my brand new car

Sassee11

13 de nov. de 2015

I have used outside mechanics and never felt completely satisfied with the work. I quess being that they specialize in their brand they should know the car but no one is perfect. Also be prepared to stay all day..

Marine

10 de nov. de 2015

Honda service very accomodating on a Sunday afternoon although I pulled in with no appointment. I was extremely pleased with the professionalism and courteous extended along with service completed .

gingerbreadjoe

6 de nov. de 2015

The sales team at Plaza Toyota was extremely accommodating to me and my family. We were able to test drive several vehicles, all our questions answered, We were served quickly and are very satisfied with the entire team.

Buthler Salomon

5 de nov. de 2015

I would definitely recommend my friends to this deadealership.Mr. Sahar was polite, professional and on point.Overall everyone at the showroom is wonderful and positive minded.

fitbit76

2 de nov. de 2015

I have been a customer of Plaza Toyota service for many years and today was the quickestservice so far.Alan Mok the service advisor did a great job.

anna

2 de nov. de 2015

the service was great. not a log wait my work was $0 so I don't know about the prices but I would recommend to friends

anuta555

31 de oct. de 2015

Very satisfied with service received, the salesperson met all of our expectations and even exceed them. All questions were answered, great service. Highly recommend to others.

Frskid

31 de oct. de 2015

Love this dealership every thing was explain to me ... Work was fast .. Got my car back in better condition clean .. Staff was friendly and very informative

Pokhara061

28 de oct. de 2015

Excellent service and very friendly workers, finished by on time as they mentioned. Really cool place to do service.. Very comfortable waiting area and also they do serve hot coffee in this cold weather...

ShoelessJoe

28 de oct. de 2015

I've always been satisfied with my service experience at Plaza Toyota. Have never had and issue and this is my 6th year using them to service my last 2 leases. I did have a minor billing error where a $20 oil change coupon was not removed from my invoice but the service manager Robert Brown resolved it very quickly for me. He was professional and courteous and made me feel valued. It was the first time I worked with him at Plaza and I look forward to working with him again. Thanks for a wonderful experience.

pimgabri21

27 de oct. de 2015

Great Customer Service, Friendly Staff , I was given and estimate and my final invoiced was explained in details, will definitely return for future service and maintenance.

Stamguy

27 de oct. de 2015

I was in a rush to get my car inspected. I explain my timing needs. They bent over backwards to help me get it done in my timeframe. I can't thank them enough.

The Klammer

26 de oct. de 2015

This is the third car I have purchased from Plaza Toyota, Each time I bought a vehicle I had an excellent experience and would Highly Recommend buying your next car from here. This time my Salesman was Eric Roseboro. He is a great guy who works hard with you to make your vehicle affordable. He understands that selling a vehicle is a process which requires Patience and Understanding. My finance associate was Jack Bankson who was also great, He very clearly explained the financial end of the deal to me and answered all my concerns professionally. Overall, I actually enjoyed buying my vehicle. I left the dealership feeling I received a reasonable deal which makes driving my new sienna even more enjoyable. I would like to thank Eric and Jack again for their expertise in the field.

Dr B

23 de oct. de 2015

ALAN MOK was superbly helpful, knowledgable, completely comfortable and easy to work with. I've had long-term relationships with advisors since 2001 when I always had my 2001 Toyota serviced at Plaza. After they moved on, the last being Arnie Kravits, I had terrible experiences with inconsiderate, inarticulate, nasty advisers who were markedly unhelpful. ALAN MOK fulfilled his role perfectly and I dearly hope that he will be there when I come again in 3 months for further service. Because my recent experience was so negative I had been looking for a different place for service. Having experienced ALAN MOK, I will gladly and enthusiastically return for my next service appointment--but I only want to deal with him.

fjn100

23 de oct. de 2015

I brought my car in for an inspection and for them to look at the front brakes since I felt some shimmering in the front on hard stops. I was welcomed and the car was taken in o the shop at about 8 AM on 10/23/15. About 30 minutes later I was called to the service adviser's office and told that there was a lot that needed to be done. We looked over the list and settled on what had to be done. I was told it should be ready in about 2 hours. I said I would wait which should be about 10:30 AM. Around 11:20 AM, after almost 3 hours of waiting, I went to the service adviser and asked about my car. He said it was done but he had to do the paper work. He showed it to me under a lot of other customer's paper work. After another 20 minutes (11:40 AM), I went back in and asked again. He said the same thing. I asked if he could do the paperwork of those people waiting for their cars versus those who were coming back at the end of the day. When the time reached noon, I asked one of the other adviser's where the manager's office was. I went to it and my service adviser, John, was in the manager's office. I did not want to talk to him in front of the manager. I have been coming to Plaza for many years with other cars also. Finally John left and the manager came out of his office. I explained the situation. He said John was new and needed his help to do the paperwork, but he was too busy to help him. So I had waited an hour for my bill to be done because of this. Then after I paid my bill it took another 20 minutes to have them bring my car up. And now the last issue. When I got in my car to drive away, I turned to put the paperwork on the passenger seat and there was a full cup of black coffee that was left on my middle console by the driver. Just as I turned, it fell on the console. I grabbed it and there was minimal spillage. I don't think your drivers should be bringing food or beverages into customer's cars.

Marty's Avalon

21 de oct. de 2015

Very satisfied with the 15,000 mile service I received. Disappointed with the message system - had to call back 3 times to find out if my car was ready - kept me on hold for too long.

NOT A Happy Camper

20 de oct. de 2015

Poor service, ridiculous long wait time, appt time was 9:15 for oil change and state inspection, didn't finished until after 3PM. big ripped off for the price too.

RAFAEL6RA

4 de oct. de 2015

MR. ESPOSITO WAS VERY ATTENTIVE TO MY NEEDS IN PURCHASING A NEW CAR. I HAD INCONVENIENCES WITH ANOTHER SALESMAN FROM ANOTHER DEALER; THEN MR. ESPOSITO CAME INTO THE PICTURE AND HE WAS ABLE TO GUIDE ME THROUGH THE CORRECT CAR PURCHASING PROCESS, HIS PATIENCE, SKILLS AND ATTITUDE ARE INDICATIVE OF SOMEONE WHO CARES FOR HIS CLIENTS. HE SAVED THE MOMENT AND I BECAME A SATISFIED TOYOTA RAV4 OWNER.

chrissy

4 de oct. de 2015

The service was quick and well done. I asked for additional assistance in re-setting one of my car functions, and someone was available and quick to assist me.

Charnee

1 de oct. de 2015

I brought my mini van in for an inspection that I realized was due that day. I spoke with Alan Mok and he was able to secure me a timely appointment before the day was up!

Car guy jawad1485

29 de sep. de 2015

Couple of freinds refer me here that they brief you in detail like freindly with honesty and have wonderful customer service with great price, that what I have found and I advise you to visit there.

Marina08

26 de sep. de 2015

Our salesman Emil was amazing. He should be promoted . His articulate, friendly, unpretentious manner and professional attention to detail was top notch. The manager on hand was not so impressive, speaking to his staff in an authoritative and brusque manner within earshot if customers.

relax221

21 de sep. de 2015

speed up the process 3 hours is a long time to just drain oil and filter etc make your waiting room mor comfortable update the place it hasn't been done in 10 years put out FRESH doughnuts and paint the place

Chipchip11

19 de sep. de 2015

The customer service here is excellent! The customer service reps make me feel like a super star every time!!!!! Exceptional service. I will keep coming back every time!!!!!!!!!!!!!!

Askunyc

11 de sep. de 2015

Dispite the bank being difficult, and a mishap with edmunds.com, and the long wait, everyone at the dealership was very helpful and patient. We got what we went for, and got a good deal. The whole family is happy.

tea lover

11 de sep. de 2015

i highly recommend this dealership because they are always improving and expanding their services to always make the customer happy .this is my 3rd time purchasing a care here,been their customer since 2006,they have always been incredibly undrestanding and legniant they never sent me away dissapointed.mr Phil Esposito was so icredibly helpful and accomodating in the purchase of my toyota.i don't know the names of the two other managers who assisted me as well and approved the purchase,i would like to thank them as well for their input ,if anyone plans to visit this sales department i would definitely advise they ask for mr Phil Esposito who in my opinion is the most helpful,expeditious,understanding and friendliest of all who work there.5***** all the way

Fabie

10 de sep. de 2015

When buying a new car from plaza automall check the lisence plate Delano Ashmeade at Kia plaza auto mall sold me car in June 2015 and my car had a boot I for ticket on the lisence he gave me since 2014 Tony Urrutia who the general manager need to have a talk with the salesman they will get you in trouble with the law

One and only

9 de sep. de 2015

Dexter was very professional he was patient and knowledgable about the SUV we were interested in. Mikhail went above and beyhond to make sure i get a monthly payment that is in my budget. Overall, excellent service.

Warrenl

31 de ago. de 2015

I have bringing my car to this service provider of Plaza Toyota since the car was new and have been able to keep the car running dependably.

ShoelessJoe

28 de ago. de 2015

I forgot I was taking a weekend road trip with my family so I wanted to replace my front brakes. Plaza fit me in without an appointment. I waited for the work to be complete by doing some work on my phone and to my delight my car was ready before I knew it. Great experience. Everyone was friendly, courteous, and professional. I really love dealing with Plaza Auto Mall.

missy122

27 de ago. de 2015

Our salesman Philip Esposito was excellent from the time we walked in to the time of purchase for our Rav4.Very helpful salesman,had the car ready for us in 2 days and ready to drive home.Make sure you ask for Phil.

Cgod

27 de ago. de 2015

Plaza Auto Mall is an excellent choice to purchase a certified used car from! it was a fast and simple process! I told the salesman what I wanted and he showed me what they had! Ask for Phill or Eric !

Sharahn

26 de ago. de 2015

Everyone was helpful and pleasant. The service call was for a recall. The work was done within the promised time. The facility was clean and pleasant.

marshling

24 de ago. de 2015

The whole process was great, Alex Grabovski was our salesman, and could not have been nicer and helpful, any we questions we had he answered clearly and with patience.I would recommend Plaza Auto and Alex to anyone that is interested in a new Toyota.And we love our 2015 Prius V

raymondng22

24 de ago. de 2015

Good man, thorough, and kindoffered me a ride home on the shuttle,, there was no courtesy car availableplace was clean and they did my recalls without a problem.

Hatipoglu

22 de ago. de 2015

I bought a 2015 Prius. The negotiation went well and I got the price that I want. Good people, nice showroom. They dont try to trick you over. Overall nice

Sashas

22 de ago. de 2015

HiI have requested test drive from scion website for new model 2016 Scion iA, and i got email from Plaza Toyota Scion at 2721 Nostrand Ave BROOKLYN NY 11210. When we set up time for test drive at 2:30pm this Saturday 8/22/2015 with Wendy Velasquez everything was fine. When I came there there wasn't any car like this and they told me that it was sold yesterday.However it seems car will be available only in September. How is it possible? Also i spent about few hours of my day to come there and back without any success and nobody cancelled appointment or checked if car is in inventory! This is absolutely the worse experience I had

Great Experience

22 de ago. de 2015

Plaza Toyota was very responsive to our needs. Our salesman, Michael Almanzar, was informative and helpful without being pushy, which was very important to us. An overall terrific experience.

Boobie76

20 de ago. de 2015

Customer service is excellent,they took there time but they made it sure i was going to drive out with a vehicle. I should have done it sooner but I'm glad i went to Toyota plaza auto.

310vorta

20 de ago. de 2015

Alan Mok, customer service advisor, greeted me in a friendly & courteousmanner. His professionalism was madeevident by the fact that he made me aware of the status in the servicing of my car. Also,, the servicing of my carwas done in a timely manner.

ritaharris

20 de ago. de 2015

After I had my car serviced. My quiet running car now sounds like a truck. Was told it was normal sound.Nothing wrong with car.

mandolinboy

20 de ago. de 2015

I traded in my 2013 rav4 (purchased at this dealership) for a 2015 highlander. The salesperson, Phil Esposito, was thorough, affable, detail-oriented and patient (dealing with a 9 year old who did not want to part with the old car). Great experience overall.

Dee8282

19 de ago. de 2015

The representative was very nice and answer all of my questions.I was told that I can get my car and that the shop closes at 5:30pm this was on a Saturday ,I called them And at 4:45pm another representative told me that the shop closes at 5as well as the shuttle!!! I was very annoyed because whoever called me and told me it was ready gave me wrong theinfo and I almost missed picking up my car.I would have had to wait till Monday!!!!

Rebecca

19 de ago. de 2015

Service was Great, Good price and very understanding. Once you talk to Carlos then is about 'how can He make your experience successful and fun'. Sean and Carlos are the most patient individuals.

Jankowitz

17 de ago. de 2015

I was greeted right away and even though it was busy my car was ready in less time than the last I visited Toyota Service

Queens Toyota Owner

14 de ago. de 2015

Great experience! This is the second car we purchased her and we will be back in the future to make another purchase. Best dealership in Brooklyn!

dsbazard

13 de ago. de 2015

I was not told about my Financial deal till the last moment and then lured in to a very high APR. I was told that I have no other options other than go with the deal offered. The agent Mr Dexter Thompson had excellent knowledge of car and very professional in his approach but financial manager was extremely pushy and did not give me more than one option. I have the car I wanted but at a with the extremely high cost.

Jill

13 de ago. de 2015

I was looking for a car more then a month. But Eric Roseboro helped me to find right car with right pricing . I got Toyota Raf4 2015. Highly recommend Eric. ????????????????????????????????????????????????????

Ibra

7 de ago. de 2015

Everyone from the greeter to the valet were very friendly and helpful! It is this attitude that keeps bringing me back everytime i need to service either one my cars

toyota guy64

3 de ago. de 2015

the salesman and manager knew what I want and there was no running around my transaction was direct to the point.keep up the good works guys

Sweetcherry1

3 de ago. de 2015

I was able to come in without an appointment and get my car serviced and inspected very quickly. The oriental gentleman that assisted me made my day. Hope to see him again. The really good guys are never there in 3- 6 months.

jean10

3 de ago. de 2015

That was my first time at Honda service department. I was very pleased with their service and the way business was conducted. The staff was on point with the service they offered.

Fleur

2 de ago. de 2015

I wanted to window shop and price a few cars I was interested in . As we approached, it started to drizzle. There was no available parking so I rolled down the window and glanced around. A gentleman, with his lunch in his hands was darting in the door and when he saw me lower my window, asked if I needed help. I explained I wanted to look around but needed parking. He orifice himself, told me to wait for him, returned in about half a minute and walked in the rain to secure a spot for me. He then became my salesperson! Shahar was able to answer all my questions,especially those dealing with pros and cons of each vehicle, showed me various vehicles, and secure me a cup of coffee! I was able to drive off in my new purchase. He was extremely patient and I'd recommend him to anyone!

camwoman65ataol.com

1 de ago. de 2015

The service staff was very courteous when my car was not ready when needed. It took awhile to clarify repairs and necessary service but once that was done, I was satisfied

Aspi1997

31 de jul. de 2015

From the moment I walked in I was greeted with a smile and how can I help you. I didn't have to stand around and wait for so one to come to me. The advisor was clear and helped me to understand what would happen next. I received a call within moments after I left to make me aware of warranty expiration and costs of service.

curlie

24 de jul. de 2015

Unauthorized use of vehicle by repair shop. Outrages. Use $50 dollar of my gas and didn't bother to refill. Plus returned with right rear tire flat.

borelsoh

23 de jul. de 2015

The service staff was very courteous and kept me informed on the status of the work. The was an unavoidable delay in reprogramming my keys but i was kept in the loop. They worked as fast as the process allowed.

lzr0

22 de jul. de 2015

The attendant Rachel was very nice, courteous and helpful. After I left my car at some point someone else (don't recall his name) called me and suggested two quite expensive repairs. I declined and later on checked with an independent shop's mechanic, whose opinion was they were not necessary.

Michael

22 de jul. de 2015

Charlaine, Alex, and Jack did an excellent job at finding a car that fit my budget, a car that suited my preferences, making sure my transaction was secure, and overall made my first experience of buying a car effortless and exciting. I highly recommend Plaza.

Barb

17 de jul. de 2015

Rachel Pinsky was very helpful. She kept me updated on my service visit. Rachel was sure to let me know the cost of my service before the work was done. She made my visit a pleasurable one.

Mad as xxxx

15 de jul. de 2015

Marie communicated with me excellently. However, the rest of the organization lost the customer and the service. Why should I have to call for complementary shuttle service in which I have to be transferred numerous times to schedule the pick up. I also had to call more than once to get the pickup. Then, after paying for services rendered it took another hour to get my car. No one ever communicated to me that there was a problem until Marie explained what happened. The final straws that added insult to injury: 1 my sticker on my windshield that deals with my tires and nothing to do with Toyota was removed; 2 the seat cover, foot mat and my service tag were crumpled up and left in my car on the seat like I was unworthy to have such removed and 3 I received this survey in my email before I even received my car. I have been calling your dealership since I left with my car and I am either getting voicemail or I was left on hold for over an hour waiting to speak to a manager. I'm thoroughly disgusted.

Moesbeih

12 de jul. de 2015

Purchased a new corolla S plus. I was assisted by a gentleman name tarek. He went out his way to make sure the vehicle was in the store by the time i wanted to see it, as well as showing me other models and features that the vehicle had. i was then ready to purchase the vehicle.. Outstanding job. Thank you.

olu2015

4 de jul. de 2015

I was there for oil change service to my Toyota, they are very organized. I saw one of the customers Rep. Mr Shawn Cherry took care of me was treated like am his family member l was there with my kids he told me about the shuttle service withing 4 miles for free and he always came to me telling me about the service progress to my car great Customer service.

prop2u2atgmail.com

3 de jul. de 2015

Ms. Marie Titov was very courteous. Her approach revealed the excellent people-person quality she possesses. It was a pleasure having her attending me. There were two recalls on the vehicle, which was brought to my attention. I was pleased that the services were completed.

jojof1219

30 de jun. de 2015

Manal was amazing and very helpful, she was welcoming and assisted me with all my sales needs. Made my first brand new car purchase a great experience.Thanks

smackaa

30 de jun. de 2015

service is good and you have excellent service personnel but the dealership it self is bad rip off tell you any sell you unwanted warranty just sucks

db2

29 de jun. de 2015

My experiece was overall well. The gentleman that saw me on my visut assisted me withcare and explained everything to be done with professionalism. I will say the wait time to be actually seen was longer than honestly I anticipated but this was made up for by the quality of service I wasgiven

Small, Harold 15

29 de jun. de 2015

Positive experience in analyzing my automobile and what needed to be done for the 15,000 Service Check. I feel I was treated fairly and given truthful answers to whatever questions I asked of the service representative Rachel Pinsky.

kar7

26 de jun. de 2015

Courteous and thorough service was provided and the car was service in a professional manner. I was kept informed by the service person. Well done.

marfunwr

24 de jun. de 2015

Good service and respectful ,phil was very good he kept his promise and worked very well with me, hr maxr sure that I got what I wanted and helped save my time by dealing promptly eith my needs I will reccomend him to anyone that wants to buy a car for your company.

kai007

24 de jun. de 2015

THEY TOLD ME WHAT NEEDED TO BE DONE AND TOOK CARE OF IT. I CALLED AND DID NOT HAVE TO WAIT TOO LONG TO PICK UP MY CAR.

vefied509

24 de jun. de 2015

I had a wonderful experience at Brooklyn Toyota. I was very tired that day and they even offered to drive my new car to my home. Now, this is real customer service. Thanks guys.

smazz51

22 de jun. de 2015

Everyone was more than helpful , they made the experience of buying a car EASYNo Stress . They went out of their way to make sure we were satisfied and that wewere able to get the car we truly wanted .

Chris P

22 de jun. de 2015

Was interested in both Honda and Toyota. Could literally walk across the street from one showroom to the other to compare vehicles, and was able to test drive both, only minutes apart. Knowledgeable sales staff.

busybeej46

20 de jun. de 2015

Excellent service; highly recommended! Rachel was very nice and professional in greeting clients and explaining the charge for the service to be rendered. It was a terrific experience.

andrusha82

17 de jun. de 2015

Had one of the worse experiences. Thomas didn't want to help me. I had a trade in vehicle. He appraised my car without even looking at it. He didn't show any desire to do business. Gave me only one offer. I was very upset when I left this dealership.

Matrix_John

15 de jun. de 2015

This vehicle was represented as never having been in an accident. It was CLEARLY in an accident bad enough to rip out the splash shields under the engine, in one wheel well, and damage the splash shield in the other wheel well.The salesman, Aron Chervin, claims that because this does not appear on the carfax report, this damage does not exist. It most certainly does exist and will cost me over $1000.00 to have it fixed.Next Plaza Motors wants to claim that it can all be fixed on the cheap and that I am EXTORTING them for money. I have all of this in writing, as I have saved every email between my self and the salesman.If a car dealership takes a car as a trade in and does not inspect it, and even a cursory inspection would have revealed this damage to any self respecting mechanic, then they should not be licensed to sell cars in NY State.

snetti

19 de may. de 2015

Very good deal. Super helpful in all stages. From purchase to delivery--top notch. I would deal with again. Thank you Aron. Internet sales person

smile

14 de may. de 2015

My experience with Aron was great. He was very knowlegdeable , helpful , and professional. The entire process of purchasing my car went smoothly. I definitely would recommend Aron and The Plaza Toyata Dealership to anyone looking to buy a car. I will buy again.Thank you, Lisa

Wrightoneautos

12 de may. de 2015

Came from 400 miles away and the vehicle was described as told. And the salesmanship was patient and clear. I have bought a lot of cars in my life and the service I received on this car is unmatched. I am truly happy with my purchase.

oalsa1967

3 de may. de 2015

My experience at Plaza Toyota was great. The entire process went smoothly. Aron was very helpful and professional. Will buy again. Thanks for an honest transaction and for the great service.

BrendaE

15 de abr. de 2015

Aron Chervin was very responsive and professional. It was a challenge coordinating a vehicle purchase across the U.S. and via eBay. Great experience, and I was very pleased when I received my Sequoia. Thank you, Aron! Brenda E

George E

10 de abr. de 2015

I CAME BACK TO PLAZA AUTO MALL TO TO NEGOTIATE A NEW LEASE ON A R4. I MET ARON AND WE DISCUSSED A LENGTH THE NEW R4. I REQUESTED A BLACK, NON WAS AVAILABLE. ARON SUGGESTED THE CHARCOAL GREY.I AGREED TO IT, WHAT A GREAT COLOR THANK ARON. BUT MOST IMPORTANT HE GOT ME THE BEST DEAL WHICH I COULD NOT REFUSE. ARON WAS BOTH PROFESSIONAL AND A PLEASURE TO DEAL WITH BECAUSE OF ARON I 'M GLAD I CAME BACK TO PLAZA. TONY VITALE

Valeri

4 de abr. de 2015

Was at 3 dealers, Toyota entered the Plaza met Aaron ?hevrin and was amazed professionalism and knowledge of the business of this man! Left a very positive memories! Be sure to turn to him the next time.

Joseph01

26 de mar. de 2015

I purchased my Toyota Camry by making best offer on E-Bay. Aron Chervin was my sales rep. He was very helpful throughout the entire process. He is very professional and a great person to deal with. I Flew from MO to Bookly NY and I drove that car all the way from NY to MO and I did not experience any problem on my way home. I am very pleased with the purchase and I highly recommend Aron Chervin to any person looking for a great car at an affordable price

James

25 de mar. de 2015

I came out of state to buy a used car that I found on line. Aron Chervin was my salesperson. He was very detailed and helpful through the entire process. He appeared to be nice and friendly. I was very impressed to have him as my salesperson. Thank you Aron.

lvjl25

25 de mar. de 2015

Setup and appointment to see the agent Amanda Ryan. Arrived she say is in a meeting and her fellow agents will take care of us. All her fellow agents did is sat there do his own thing on the computer wouldn't even show me the Toyota Venza I came to look to buy. Also I don't even remember he ever told me his name. I highly don't recommend anyone to do business with this dealership!

Jholla2k

22 de mar. de 2015

Had a great experience with plaza toyota and I'm happy with the car I purchased. Nana sono was very helpful through the entire process, he was very knowledgeable in explaining ever detail with my car and sale. I loved his humble attitude and honesty. He answered every question I will definitely recommend him to friends and family.

DJF_III

20 de mar. de 2015

Aron C. was extremely quick and getting me the car at the price I wanted. In addition, he followed up very quickly with some additional details since I was an out of state buyer. The next vehicle I purchase I will first call Aron C at Plaza Toyota. Great car and a great buying experience!

viakin

18 de mar. de 2015

I came to buy a used vehicle that I found online, and Mr. Aron was the salesman that assisted me in getting my Honda CR-V He was very helpful and got me back on my way on time since I traveled a long way. Thanks Aron.

dongyu04

13 de mar. de 2015

Plaza Toyota offered a great price on the new car I recently purchased. The experience was wonderful throughout the entire process. Keith Butler offered great service and was of great help for the entire duration of my time there. I would highly recommend Plaza Toyota and Keith for their dealership.

Ahamd

11 de mar. de 2015

I saw a car on eBay, dint saw it before almost 450 miles away from . i purchased the car from plaza Toyota ( ebay) i offered and got accepted in few mints , i got an excellent deal, great service throughout and perfect follow up during the entire process. Very much recommended.

Bkcarguy

23 de feb. de 2015

I purchased a car and plaza Toyota offered an excellent deal, great service throughout and perfect follow up during the entire process. Very professional staff, very courteous and pleasant to deal with. Very much recommended.

l350gt

21 de feb. de 2015

I recently visited Plaza Toyota and wanted to share my experiences with Aron Chervin. The car I purchasing was a great value and no issues were encountered. I was well taken care of by both Plaza Toyota and Aron, from beginning to end. They were very honest and open about the car and helped me get a great deal.

NYBuyer

19 de feb. de 2015

I had a chance to pick up a used SUV from Plaza Toyota and had an exceptional experience dealing with Aron Chervin. These guys seem to regularly go out of their way to make the deal fit your needs and take their time to make sure you understand what's happening, leading you through the process step-by-step. The car was exactly as described and I look forward to recommending both Plaza Toyota and Aron to friends and family in the near future.

iurii

12 de feb. de 2015

Mr Aron is a very prof car salesman ,very knowledgeable about the product for sale he answers all questions and put client at ease. I'm so glad he was at my service at plaza Toyota,i will be very comfortable referring another customer to Him at anytime.Thank u Aron for your service at Plaza Toyota.

Hadi

11 de feb. de 2015

Flawless buying experience. Honest and truthful disclosure, great customer service and no traditional pressure. Aron Chervin sold me an used Honda Van that was exactly the way he described. It was a long distance purchase but his truthful disclosure made it possible for me to fly over 750 miles to his dealership without even looking at the vehicle. Keep up the good work and stick to honesty which is the best policy.

Ollie

17 de ene. de 2015

Being at the Toyota Dealership at Nostrand was my worst experience EVER! After wasting 2 hours of my time, I gave them a price of what I wanted to pay for a 2015 Sienna. The sales person goes that could be doable. Since it's near the AVERAGE price for it. Manager comes out and told me he could only give it to me for the MSRP...and MAYBE $400 off. I felt insulted. I'm like truecar.com says AVG is $30K and you're telling me I need to pay MSRP of $32,500? and MAYBE $400 off? This is not the first time I bought a car. After a whole lecture of what MSRP and average price is going out, please don't try to sell the car to me at full price. By the way, they need to know what the word "average mean". If average price is $30,000 that means people are buying it from $32,000 to $28,000. and you're telling me I need to pay $32,500? no thank you.

cherrybap

12 de ene. de 2015

The day we went into Toyota we meet Nana. His approach was very friendly. He was very understanding to our needs and patient in us making up our mind on the type of vehicle we wanted, we did not feel pressured at all. Due to his interaction with us we ended up becoming good friends. He reassured us that anything we need we can call on him. He interact with my husband and even with my kids very well. Every time we go for service we always stop in and say hi and he will always ask about the entire family. He is very professional, courteous in the most friendly way, I will highly recommend his service to anyone.

frtzdolcine

15 de dic. de 2014

Mr Aron is a very prof car salesman ,very knowledgeable about the product for sale he answers all questions and put client at ease. I'm so glad he was at my service at plaza Toyota,i will be very comfortable referring another customer to Him at anytime.Thank u Aron for your service at Plaza Toyota.

slawomir utko

30 de nov. de 2014

Aron Chervin is a pro at what he does for a living. He is everything you would want a car dealer to be. We were happy to have him as our car dealer.Slawomir

klogsy

26 de oct. de 2014

This people are good for nothing, i had a recall from toyota on Air Bag module.and took my car there to fix the recall, 2 days after i had 3 different light came on on my dash board, when i google it it says it is caused by the air bag module. i had to pay $589.76. they are good for nothing but a reap off, they added to the problem,so that they can make some more money out of people

Ben74

23 de sep. de 2014

shady and dishonest dealer, tell you one thing on the phone to bring you in . Once there it like you were dealing with another dealer on the phone.

a7med74

20 de sep. de 2014

Worst experience Ever !!!!!!!!!!!!!!!!!!!!!!!!!!!found a Toyota camry for 15588$ at this dealer, emailed to verify posting at 5am, I had a call from the first sales person who said the posting is right.called again at 11am talked to sales person Jay, asked him if they will honor the price previously posted since the price was changed to almost 20,000, he replied by yes and he assured me that the car is in good conditions.I live in Frederick MD, took me about 7 hours to get there, after which the manager is telling me somebody had put money down on the car which is still in the lot, but he is willing to sell it to me for 18,500.Lies, lies, lies The car is still listed for sale on cars.com for 19,988.I will never deal with them again and if you do proceed with precautions

AsphaltNYC

8 de ago. de 2014

I had to trade in my 2013 Scion FR-S to get a more practical car because I just got a baby.David worked really hard to give me a good deal on the 2014 Corolla + my trade in value, and beat the offer I got from "Toyota of Manhattan" - excellent dealership as well - where I bought the FR-S back in may 2012 and did all the mechanical maintenance and inspection.David did not pressure me at all, he actually tried his best to understand my needs in terms of car model, options, and lease terms.The dealership is supposed to close at 5PM on Sunday, but David and Tony stayed late until 8PM to make sure all the paperwork was done and the car ready so I could drive it home the same day.Very professional and courteous, I highly recommend this dealership, and don't forget, ask for David Lau or Tony Yao.

Kep32z

17 de jul. de 2014

I originally came in to Plaza Toyota just to find out the trade in value of my car. However the personal attention and understanding of my needs that the salesman, Nana Sono gave me tipped the scale. I ended up trading in my Toyota Venza and walking (rather driving) out with the Acura RDX I should have purchased a year ago. Nana was patient, and knowledgeable. I not only left with a car, but I think I've made a new friend.

driveby

14 de jul. de 2014

Like my title says I am a female who was looking to buy a car. It can be intimidating for some women but I felt comfortable with Chaz Walker. He did not put pressure on me but explained the features and benefits of the car I was considering. This location has good quality used cars with a year of free maintenance.

Gail.Peters21

27 de jun. de 2014

The experience I had at Plaza Auto Mall (Toyota) was great! The salesperson, Sean Robinson was awesome in helping me find a car based on what I could afford and I walked out of there very satisfied. Antonio Figueroa helped me finance the car with a great rate and I was so grateful for his help with educating me about my options. Everyone there seems so friendly and willing to help.

Mah6

4 de jun. de 2014

At the beginning I was not that happy about plaza Toyota. After dealing with this dealer shop now I like this place to buy for next car too. Specially Mir Alam and Mr. Tareq doing good job.

rimmakogan

4 de jun. de 2014

The dealer was helpful and friendly, got done very quickly. Good experience overall. I would recomment this dealership to other people. I would probably come back when my lease expires/

Kelemajack

2 de may. de 2014

NANA SONO WAS PATIENT AND EXTREMELY HELPFUL. HE MADE SURE THAT HE FOUND THE PERFECT CAR FOR MY FAMILY. I AM EXTREMELY GRATEFUL. I WILL RECOMMEND ALL MY FRIENDS AND FAMILY. IT IS TRULY WONDERFUL TO BE TREATED LIKE A PART OF THE FAMILY AND NOT JUST ANOTHER CUSTOMER!

WaiHui

30 de abr. de 2014

I has an appointment with the dealer on 9:30 am sat morning. Once when I walk in I was greet by their friendly staff Sunny. She help me on my selections and arrange a test drive right away. After we went back to the dealership she start use her professional knowledge to help me though the paperwork. I was out of the dealership's door by 1:00 pm with my brand new leasing Toyota Carmy. That 3 1/2 hours from start to finish and I will call it great service.

JoAnnAbreu

28 de mar. de 2014

I purchased a used vehicle in 2009 and was pressured into buying an extended warrantee since I got such a "great price." I was entitled to a 13% refund on the unused portion upon selling the car. I have triedTHREE SEPARATE TIMES TO GET MY MONEY BACK but each time either the transaction wasn't processed or was entered incorrectly. The manager has yet to call me despite several requests. I currently lease a Toyota from there but will end the lease early just so this dealership doesn't get a penny more from me!

Rozzie1951

27 de mar. de 2014

When I walked in and spoke with Mr. Sean Robinson, I told him what I wanted to spend and what type of vehicle I needed and he pointed me to the Rav4. I got the car I wanted at an affordable price. I thank Mr. Robinson,

kram8732

13 de mar. de 2014

I would like to thank the Plaza Toyota team of Manal, my Sales Person, Jamal, the Finance Manager, and Adrian, the Delivery Manager for the excellent service they provided for my car purchase. They worked well as a team to make the process flow smooth. They were informative and answered all my questions. A special thanks to Manal for being patient when I was impatient. I would recommend Plaza Toyota to anyone looking for great service.

nerlines

24 de feb. de 2014

I had an amazing experience at Plaza Toyota. Evryone there made me feel welcome. Jason Moses, sales made sure that everything went smoothly for me. I did not expect to get my new car here but I did! Jason was there every step of the way. From inquiry, to choosing a vehicle, to finance, and finally getting my plates Jason was a pleasure to work with! Will Louis, the finance manager was God sent! Will went the extra mile so that I could afford my vehicle. Thank you Will for your determination! He was very knowledgable and very thorough in explaining the process for purchasing a vehicle. Will listened to all my requests and prefences and he got the best deal and the best car for me. I will definitely recommend him to friends and family. Adrian M. was very helpful and funny. He explained all the features of the vehicle I purchased and made sure I understood the function of all the gadgets I needed to know to operate the vehicle. Laura was so sweet. She helped to save me set up my automatic payments and reduced the time it would take to pay off my loan. I will recommend Plaza Toyota to everyone I know!

Rcassagn

17 de feb. de 2014

Great service it took a long time to get everything together but it was worth it very satisfied with the outcome. I recommend NaNa to everyone.

YajairaRCR

17 de feb. de 2014

I was trying to find a car and Keith,Wendy and Adrian was helping me and I found the perfect car.It has lots of details and it is perfection.....I LOVE ITTT..

aaronj1

2 de feb. de 2014

Richard was very thorough in explaining the process for purchasing vehicle. He described all the features of the vehicle I was interested in and made sure that this was what I wanted and that it was the best choice for me. He was very pleasant and it was a pleasure doing business with him. Adrian did a good job of showing us the features of the vehicle we purchased and made sure we understood the function of all the gadgets we needed to know to operate the vehicle.

kboyce24

2 de feb. de 2014

Adrian was amazing and he helped to save me a lot of money and reduce the time it would take to pay off my loan. Sean was very helpful and accommodating. I had a great experience here.

yelena13w

31 de ene. de 2014

Everything was fine, except the whole procedure of trading in and leasing a new car took more than 6 hours. I believe, few steps could be done more efficiently. Adrian showed features of the new cars, he was very clear and useful.

Kware

30 de ene. de 2014

I went to a few dealerships and and only Plaza Auto Mall made me feel welcome.It was a great and comfortable experience. Keith was very helpful and very professional.

Rachelfg

29 de ene. de 2014

Keith was attentive and helpful. We came in thinking that we wanted to maybe test drive a car, and begin to gather information, and walked out with a beautiful new Prius! Keith was knowledgeable and attentive, and helped us to put together a great deal on the trade in of our car, so that we could afford the new car. He has a good sense of humor, and was a pleasure to work with. Adrian M. took us into the car, and walked us through the settings and controls and features. He was helpful and knowledgeable, and charming to boot.Overall, we had a great experience at Plaza Toyota.

carenjrose

27 de ene. de 2014

My experience was for the most part a good one. I was recommended by my son to come to this dealer and see Steve Shimel. He was a pleasure to work with. The part of the experience that was upsetting to me was not being told what the steps were and thinking I was meeting with someone to go over the car and all the features after meeting with Karl and doing the financing. Then we were brought up to the front desk where a woman who was very disinterested in working said she would call Adrian because he was up next. I thought Adrian was going to show us the car and features and we were taken into another room to talk about the payments. This was extremely misleading and was more time consuming and could of been taken care of with Karl. Unfortunately at that point we were pretty upset at feeling misled and like this was a sales tactic to sign up for something else which it was. Not that it might not of been in my best interest to do it and shave off some time but I am still paying a service fee which you are making money off of. So basically my experience was a good one but I felt the communication was lacking between Karl in finance and Adrian - Don't make me think we are doing one thing and pull me into a room to do another. Also the process is too long. Three hours to come and pick up my new car which wasn't eve gassed up. Also when I went to first see cars etc. that process was too many hours long unfortunately the people ahead of us had bad credit and it was taking too long.We are very happy with the car and the experience in general. Adrian & Steve were very informative and a pleasure to work with.

sbryham

16 de ene. de 2014

It was great working with nana , he was very helpful. thank you nana for your determination even when i taught that i was not qualified for the car .....

LarrySbklyn

9 de ene. de 2014

The service we received was excellent. We were greater as soon as we walked in the door. Everyone was busy with other coustomers so we were told to look around and someone would be right with us. With in 5 min Karen came and helped us. She was very personable and found us exactly what we were looking for. Loved the fact that Plaza Toyota is an All in One Dealership. Karen walked us through every step, from insurance, financing, et al. She even took care of the registration and DMV for us. Jamal was excellent with financing and found us an excellent loan at a great rate. Having an insurance broker on premises also was great for us.The found us a great insurance plan.To Finish up Adrian M. walked us through all the features of the car and helped us set up some of them. He was Friendly and knowledgeable. He even showed us a few things we didn't know we were getting. We never expected to drive off in our new car same day and thanks to Plaza Toyota WE DID!!!! I don't think I will go anywhere else for a car ever again.

timgoulovitch

8 de ene. de 2014

Me and my wife came here to by our first car, and we were expecting we would need go to many dealerships to find the right car for the right price but we were sooo wrong we were able to really quickly find the car we were 100% sure about and with a great deal im only 23 so my credit history isnt bad but its a very short history but Antonio made sure to get me approved to finance a brand new 2013 honda accord and as my first car i couldnt be happier! Malik helped me pick the car with the perfect features and rims and color for me. he also helped me gather all the paperwork i needed to get approved for financing. he didnt pressure me to buy any car he was just informative and helpful and even though it was late and freezing outside Angel showed me all the features and helped setup all of my settings. it was overall a great experience i would recommend everyone to come to plaza auto mall.

jojolow

31 de dic. de 2013

I was very please with Keith's service and his attentiveness to his work in getting me the best possible deal. I also liked his patience in dealing with his customer.

anthony volks

28 de dic. de 2013

My experience at plaza toyota was a smooth process thanks to Nana and Oscar, I couldn't ask for any better service thank you guys.

adcr20011

28 de nov. de 2013

Let me start by saying that in the car shopping process that i dealt with four salespeople at four separate dealers and Nana was the most professional , knowledgeable , and friendliest salesperson that I met, during the test drive me and my wife never felt rushed, like in other dealerships , Nana never pressured us in any part off the process and he was always calm and collective, Nana gave us a very fair price on the purchase of our brand new honda odyssey, I will recommend all my family and friends to Mr Nana.

domplum

21 de nov. de 2013

My experience at Plaza Auto Mall was great. The entire process went smoothly. The employee I worked with (Nana Sono) was very helpful and excellent.

arauda57

20 de nov. de 2013

My Name is Agustin Rauda. I have Lease a Toyota Avalon LTD. I can deny that everything went well with the Deal. Smooth Thank You!Also I Have to Mention that I have Great experience with Miss Wendy Deshais. Excellent and Helpful Person. She Help me with some Issue that I had with the navigation. We spent some time together till finally we solve the Problem. Thanks Again.

DonnaMarie1176

9 de oct. de 2013

I'm always very happy with plaza service. I was upset William Wallace was no longer an advisor. But when my vehicle was being checked in he came and said hello and told me he is now assitant manager and over looks the work in the shop, and don't worry he will make sure my car gets done fast and the right way, which made me happy. When my car was done he came over explained when next service is due and treated me just the way he always does which I love. I will always come back to toyota for treatment like that. Thanks again Donna

gheraman

7 de oct. de 2013

Extremely unprofessional and poorly organized. After spending almost an hour on phone w/ a sales professional, I went to showroom and the sales people had no record of me speaking to their staff-was forced to repeat everything from initial phone call to a sales trainee who knew very little about the cars or pricing. When I expressed my frustration about the service Oscar Soto raised his voice at me as if the problem was my fault. Mr Soto, as well as the whole experience, was like a parody of buying from a used car salesman xxxx-bent on giving you the "bait and switch" treatment.

DougTravis

30 de sep. de 2013

Great people. Was a very good experience, they work with you. I have never meet such nice and honest. Made picking out a vehicle and finncing it a nice experience. Thank you. Would definately send my family and friends to them. You did a great job and your great people.

EEH7

27 de sep. de 2013

NANA SONO WENT ABOVE AND BELOW FOR ME . W HEN HE REALIZE THAT THINGS WERE NOT WORKING OUT , HE WENT TO THE HIGHER BOSS FOR ME.HE SHOWED HIS PROFESSIONALISM,VERY FRIENDLY, EASY TO TALK TO AND NEATLY DRESSED. MY OVER ALL EXPERIENCE IS I WENT IN WITH DOUBT, BUT I CAME OUT CONFIDENT. I THANK HIM VERY MUCH,AND I HAVE ALREADY RECOMMENDED HIM TO A FRIEND.

Carolyna72

23 de sep. de 2013

After leasing the 2012 Toyota Camry XLE (leased new at the time) I believe that I received a lemon. I have been trying to locate the person I originally conducted business with but an annoying woman keeps returning my calls. I would not recommend my worst enemy to this dealership. My car notes might as well be 2 car notes. I feel robbed and I do own my part in this debacle, I believe they are a rip off.

mrsglamorus

12 de sep. de 2013

Nano Sono displayed exceptional customer service. His knowledge of the vehicle of my choice had me anxious to buy the vehicle to which I purchased and drove out today. I implore anyone to visit Plaza Toyota and ask for Mr. Sono. Job well done.

Diane7s

4 de sep. de 2013

Antonio was my financing manager - he worked to get me the best possible deal at the best possible rate. His customer service is superb. Very friendly and well informed. He made the buying experience a very smooth one. I'll be back!!!

Sharmila

16 de ago. de 2013

Keith provided excellent customer service. he was very patient and helpful. He assisted me with my trade in and purchasing my brand new toyota rav 4. Thank you very much!

shiraBrooklyn

1 de ago. de 2013

This dealership is the WORST most DECEIPTFUL place i have ever been. They see an innocent woman, single mother, and KNoWINGLY rip her off out of thousaaannnddsssss of dollars! Seriosly, the biggest mistake i have ever made was to lease a car with these vile money hungRy snakes. I may not get my money back, but i will make it my mission to prevent others from going there and regretting it. Steer clear.

GraceCirillo

29 de jul. de 2013

I received excellent customer service from Greg. Being my first time, leasing a vechile; Greg walked me through the process and answered all of my questions. I was able to lease a new Toyota Corolla at the price I could afford. I would recommend family and friends to this salesman.

irusya211

21 de jul. de 2013

Antonio was an absolute doll in walking me through everything I needed to know about my newly acquired vehicle. I have a family of Toyota Camry's, but this acquisition was my first new one, or my first leased one for that matter. When going through the final stages of the process, Antonio walked me and my daughter through every nook and cranny, making sure we understood every piece of paper I put my signature to as well as all the things I was and was not entitled to as a holder of this lease. He made sure that we were on the same page, and stopped to reiterated anything that we were unsure about. Honestly, leasing a car is not the most stress-free thing I have ever done, but it was made a whole lot easier by the patience and understanding provided to me by Antonio. He is a credit to Plaza Toyota.

beboppiano

13 de jul. de 2013

Nana went above and beyond for me as I purchased our car. I do not like to be rushed or pressured, and Nana totally understood that. He helped me feel confident about my purchase and helped to find additional discounts that made the price a bit better. Once I had chosen the car, he transferred all of my stuff out of my old car for me even though it was really hot outside. It was, overall, a great experience!

Mgranados

5 de jul. de 2013

I normally don't write reviews however, I know that buying a car could be a very traumatic experience for some. That said, I decided to write this one for the benefit of the buyers and to thank Mr. Nana Sono for the great help he provided me with throughout the tedious process of trading in and buying a used car.He worked very hard from beginning to end. He is very courteous and professional. He is very friendly and easy to work with. Even though he wanted to make the sale, he didnt push me to the point of making me uncomfortable; he was patient enough to understand my needs and concerns about the car. He answered all my questions and clarified many things for me. I highly recommend him as a salesperson if you are trying to purchase a car. I also want to thank the rest of the staff at Plaza Honda that contributed to making my buying experience a good one.Martin Granados

nuritozeri

24 de jun. de 2013

Buy a car or leasing one is not an easy decision Antonio, not only help me with great professionalism also, give me a lot of options and make me feel that at Plaza Toyota, they are not just looking to sale cars they want to build long relationships with each one of the clients.Antonio understood my situation which is complex because I have triplets; one of them unfortunately has a condition that prevents her from moving. Antonio realized my situation and then he find a way to give me the best deal... and that for me is priceless.I hope that next time I looking for a great car I will come back to you and my daughter will be able to enter Plaza Toyota walking.I have always said that it is important to be a good professional, but also to be a good human being and Antonio have both.Thank You Antonio... Thank You Plaza Toyota Brooklyn.Comprar o arrendar un auto no es una dicision facil Antonio, no solo me ayudo con gran profesionalismo tambien, me dio varias opciones que me hicieron sentir que en Plaza Toyota no solo buscan vender autos sino tambien, construir largas relaciones con cada uno de sus clientes. Antonio entendio mi situacion, que es compleja, ya que tengo trillizos y desafortunadamente uno de ellos cueta con una condicion que le impide moverse. Antonio se dio cuenta de mi situacion y empezo a buscar la manera de darme el mejor costo y eso para mi... no tiene precio.Espero que la proxima vez que necesite de un auto regrese con ustedes y mi hija pueda entrar caminando a Plaza Toyota.Siempre he dicho que es importante ser un buen profesional pero tambien, ser un buen ser humano y Antonio cuenta con las dos.Gracias Antonio... Gracias Plaza Toyota Brooklyn.

Lisa111

20 de jun. de 2013

Brought my car for service after collision. The car was relocated to another body shop without my consent, and they were trying to hide it, saying all repairs were done in toyota body shop. When got the car back, there were dots of paint from spray everywhere on the car, the trunk was scratched all over the place, Paul and his colleague were rude and used inappropriate jokes about my accent (English is not my first language). Thought I could trust Toyota, not any more! Awful service!

DawnH

20 de jun. de 2013

It is through the efforts of Mr. Nana Sono that my husband and I decided to lease the Prius Plugin - we had visited another dealer much closer to our home but Mr. Sono went "above and beyond the call of duty" to answer all of our many questions and to find solutions to any challenges we encountered, with a smile and much patience. I believe he is an honest person trying to help people find the best car for their needs and budget - typically a rarity in a car salesman. I wish him much success in his career. It goes to show that one person doing the right thing can be very good for business! At Toyota Plaza Mall it is a "one stop shop" and they will assist you with all necessary paperwork, license plates, insurance etc... they make it very easy, and stress free which is something the other dealer was not able to do.

tawana123

18 de jun. de 2013

The service was exceptional wonderful. He treated me like family. I would not buy from any other car dealership. My buying experience was perfect with Antonio Figueroa, the Finance manager. He went the extra yard to ensure that i got the car I wanted. He listened to me and was never Pushy. He spent a lot of time with me. I enjoyed the experience of buying this car.

willsanoma

11 de jun. de 2013

Mr. Nana Sono was very helpful in tracking down the actual car that I liked off of the Plaza website. He never tried to give me the hard sales pitch like most other sales reps do. He was friendly, courteous, and above all professional. He made this car buying experience pleasant and as stress free as possible. I was very happy dealing with Nana, and would gladly recommend him to others when looking to purchase an automobile.

bp7963

5 de jun. de 2013

Easy to work with, straight forward, no extra fees. Was knowlegable and able to offer different options. Did not pressure. Will definitely recommend this sales person.

aprilharris58323

31 de may. de 2013

When I went into Plaza Toyota my intention was to lease a Corolla. All I needed was a car that was fuel efficient and reliable. Now, having lots of prior experience buying cars, I completely anticipated that my sales person would try to up-sell me into something more expensive once I disclosed my income. It had happened to me before, so I came prepared to deflect any notions of buying anything other than what was comfortable for me. Surprisingly, my assumption was totally wrong! James Lalanne listened to me, provided a good amount of information about the Corolla, took me for a test drive, and most important to me; he never suggested I consider a different Toyota! When I switched to the financing part and had to deal with Antonio Figueroa, my experice was even more comfortable. His personality was approachable and eased my anxieties regarding the costs and monthly payment. He was thorough in explaining the details! And, considering my credit was questionable with some negative items, Antonio reassured me that the deal could be done... Well, he delivered! I left the same day with my new Corolla, a full tank of gas, and a very very good feeling that I was taken care of. ***Good job, Plaza Toyota!!

Perky819

29 de may. de 2013

I started searching for my new car in September. I was looking for a 2013 RAV4. To my dismay, Nana told me that they had not come out yet. I returned in May to bring my 2005 Camry for an oil change. While waiting, I decided to visit the showroom. I asked for Nana because I remembered his demeanor when I visited previously. I also asked for a test drive of the new RAV4. Nana answered my questions and showed me features of the vehicle that were appealing (like the reverse camera and keyless entry). Nana did not have a hard sales pitch which was a plus. As a result, I decided to purchase the RAV4.

Akilah12

24 de may. de 2013

As I walked into Plaza Toyota I was greeted by , Nana asked me what can I do for you today . I told him the exact vehicle I wanted, I told him this is the only truck( Highlander) I wanted and I won't settle for anything else. I had several questions and Nana answered them all. Later on that evening I drove off Plaza Toyota lot with the car of my dreams.Thanks to Nana and Jose Akilah Bryant

davisandjen

16 de may. de 2013

Sales reps were very knowledgeable about the products that were for sale. In addition they were very courteous and helpful in my decision to purchase the product. My overall experience was great and the reps advice were a plus in my decision in purchasing the product.

Perky819

11 de may. de 2013

Brian Suruj was always listened to my concerns about my 2005 Toyota Camry. He explained the repairs necessary and the priority in which they should be done. Although I don't own this car any more as of last week, I'm sure I will request him when it is time for my new car to be serviced.

MrCalungsod

7 de may. de 2013

My wife and I had been shopping for a good family vehicle as a trade for our minivan and we pretty much had an idea on what to expect. We walked in Plaza Toyota a few minutes after they opened on a Monday and Mr. Nana Sono, who was talking to another sales person stood up and meet us. He explained everything about the vehicle we wanted - Toyota Sienna. We let him enumerate the features, safety and standards not because we wanted to be impressed or that we don't know but because we want to know how sincere and truthful he is in the explanations. Then, we wanted to know the most important fact: the NUMBERS. Honestly, we already had previously knowledge on the numbers and our expectations are already set. We came in with a so-so trade in vehicle with a huge upside down. We still sat in there pretending we were naive and excited to drive a new vehicle. We were supposed to go to New Jersey that day and meet with the dealer we spoke to who offered us the best deal but with some cash out. So we informed Nana that we want to drive out with a new Sienna with no money down. After inspecting our trade-in, contacting our lien holder, etc. he asked if he can give us the better deal we can do business with him. I dreaded that part. I knew what that means: if you say yes then you are screwed and it's hard to get out. Nana looked at me in the eye and promised to even take out part of his just to make the deal with me. And boy, he actually delivered much more than we expected. We came out of the dealership 5 hours later not even knowing it was already five hours. Nana made us feel comfortable and spoke to us as if we were best of friends. He even toured us around the dealership, service and parts area and introduced us to anyone from the techs to the managers. We felt like we belong to the Toyota family even if this is our first Toyota vehicle. The hours just went by so fast! When we got home, our friends asked us the numbers (of course) and we were so proud to say a little over a hundred a month, the same exact insurance premium as before and we are driving a new Toyota Sienna. They were so amazed that we were able to pull it through with no money down. If anyone is looking for a new ride you can drop by Plaza Toyota and look for Nana Sono. It may sound like Nana paid us something to write good about himself. YES he did. He paid us with his EXCELLENT SERVICE and FAMILY-oriented approach to the bad side of business!!!!

Harriet Wade

19 de abr. de 2013

Purchasing another toyota was a pleasant experience. Aron was so patient with all my questions and eagerly supplied the information I needed. I would certainly seek him again for future purchases. I totally enjoyed the whole process of buying my car.

matevkristine

13 de abr. de 2013

I was provided with excellent service. Aron Chervin spend a lot of time helping me . He had very professional skills and i recommend everyone to visit Plaza Auto Mall.

teach326

9 de abr. de 2013

I found Greg to be knowledgeable,, friendly. He worked with me on the price, options, He went the extra mile to save me time and aggrevation.even before I picked up the car. He called the Insurance company before I got there to help cut down the waiting time. The car was ready to go when I arrived.When I picked up my new 2013 Corolla LE he patiently showed me how to operate the radio, Bluetooth items, phone, etc. He listed all the extras (free maintenance service, etc). and even set up my first appointment in four months! I even got a phone call from the dealership while I was on the way home, and Greg told me to keep his phone # so that I could call with any problems. I felt no pressure to buy.The gentleman with the financing was very patient and efficient. I found this to be a very pleasant experience.

Marinelaro

9 de abr. de 2013

I enjoyed dealing with Aron. He was very professional, and informative.. I appreciated him not being very aggressive, it is a turn off for me..He went the extra mile by helping with getting insurance rates too.Overall great experience dealing with him. I would enthusiastically recommend to other buyers as well.Regards,Marinela Cristea

hameleon

8 de abr. de 2013

Aron was very helpful sales person, he answered all the questions with very simple and understandably language. I definitely will recommend this dealership to my friends.Thanks for the cooperation!

jsamers

2 de abr. de 2013

I felt very comfortable talking to the representatives. I did not feel pressured to make a purchase. Instead, they gave ideas that helped me make a better decision about my intended purchase. They were helpful,supportive and cooperative throughout the whole process. I felt respected as a customer.

19joyjoy

2 de abr. de 2013

Me and my fiancee went there and met with Greg Aguila. He was very pleasant and worked with us to get us the best possible deal for our budget, which came in on target. At one point there was a little kink that needed to be worked out and Greg was on the ball, with his knowledge and professionalism. Overall, our experience at Plaza Toyota was great and we would definitely recommend/refer him personally to anyone that I know who is looking to purchase/lease a vehicle.

FabiKat

2 de abr. de 2013

We were very pleased to have a business with the Carlos Ottley. He holds a professional attitude, has a respect for customers, and know exactly what customer wants. When we came to the automall we had our mind settled on the exact type and the price of the car. Fortunately, where was the car that we had in mind, although we thought that we should continue looking, because the price was little bit higher that we expected. In spite of our doubts, Carlos offer us a very good deal and after talking about the details we decided to buy this car. I also should notice that Carlos was very patient and gave us time to talk with our friend about the car, it was important for us. He also was straightforward about the deal and all the details. Thank you Carlos I love my car and hope it will serve me for a long time!

mightyqueen

1 de abr. de 2013

The service provided was great. My Saleperson Mr. Aron Chervin was very professional and guided me through all the steps as it relates to the car I was buying. I would recommend Plaza Toyato to all my friends as the service provided was excellent.

sroberts119

1 de abr. de 2013

Aron was an amazing salesman who worked diligently to get me the car i needed at the price i could afford. of all the years of working with Plaza auto mall, this was the best experience ive ever had.

asutskever

31 de mar. de 2013

I have very good credit and that affected my chances of getting approved for a good deal for my new finance. Mr. Aron Chervin worked very hard, to make me the best deal possible. Mr. Aron Chervin made it possible for me to trade my old car in and get me a new Toyota 4 runner 2013. For less money then i payed before I am very grateful for all the time and hard work he put in to get me a new care.

BATMANN

30 de mar. de 2013

WENT TO SEVERAL UNMENTIONABLE AUTO DEALERSHIPS IN BROOKLYN AND FINALLY I WAS CONFRONTED WITH PLAZA TOYOTA, WHERE I FELT THESE PEOPLE WAS REALLY INTERESTED IN MY NEEDS AND NOT THE ALMIGHTY DOLLAR. ARON WAS VERY ACCEPTABLE TO MY NEEDS AND MY WISH TO STAY ON A BUDGET I WAS HOPING TO MAINTAIN IN PURCHASING A VEHICLE, AND AT THIS TIME I'D LIKE TO STAY THANK YOU VERY MUCH MR. ARON CHERVIN FOR ALL YOUR PATIENCE AND HOSPITALITY. MR. FIGUEROA, HE WAS THE MAN----HE'S THE ONE THAT TOLD ME TRY TO MAKE THE FINANCING OF THE VEHICLE THRU TOYOTA, WITH THAT GESTURE I WAS ABLE TO OBTAIN A LOWER PERCENTAGE RATE THRU TOYOTA VS. CAR LOAN.COM WHO I HAD CAME ITO THE DEALERSHIP WITH FOR THE FINANCING. I'D LIKE TO SAY THANKS TO MR. FIGUEROA,"YOU ARE THE MAN.". THIS HAS BEEN A GREAT EXPERIENCE AT PLAZA TOYOTA. THANKS TO ALL INVOLVE. SINCERELY, EVELYN AND WIL GREEN.

Shah11210

29 de mar. de 2013

This Dealer ship is a very friendly and cooperative with the buyers they work hard to get the deal done and will not ignore your offers if reasonable....Aron sales person is a very nice gentlemen who will help u with all the options

berns

27 de mar. de 2013

My experience was excellent the sales representative and all the compliment of employers was great there are no words to express my gratitude I will do this again and again at this same toyota plaza love it

marcomartella

24 de mar. de 2013

I am very grateful to Bryant Ortega and Osar Soto for the assistance and advice they provided to me when I considered to buy a new Toyota at the end of my leasing.

antowillie

22 de mar. de 2013

I don't have very good credit and that affected my chances of getting approved for a good deal for my new lease. Mr. Sono and his supervisr worked very hard, going above and beyond, to get me aprroved for the best deal possible. Mr. Sono made it possible for me to turn my old car in and get a new leased toyota for my wife. I am very greatful for all the time and hard work he put in to get me approved.

bklyn5

19 de mar. de 2013

Travis McDonald was a true professional and we enjoyed our experience leasing our new Corolla from him. We will happily recommend him to all our friends because of the attention he gave to our all of our concerns and the manner in which he ushered us through the process of securing our new car.Shelley Hoffman

Clespes

13 de mar. de 2013

Carlos was friendly to us, he made us comfortable in purchasing a car. Also he ensure we got the best possible deal on the car. I would definitely recommend other people to Plaza Auto mall because of my experience with him. My wife and I definitely enjoyed our experience and car. He provided us with his number, if we have any problem with the car.

Mhmiaasif

12 de mar. de 2013

very helpful and friendly Travis was the sales man ..he was very helpful ..told us everything we needed to know step by step. I had a great time in there . Im really Happy with the car ..

Mluto

10 de feb. de 2013

Worst Toyota experience ever! I leased a car from them 3 years ago, first they made returning my lease the most difficult experience ever. I no longer live in NY and when I tried to contact someone I was given every run around you could think of. When I came in to return my lease and finance a new car I received one price with all the bells and whistles, they ordered my car, I paid a $500 deposit (non refundable). I returned to the dealership when my car was ready and the price went up. Convenient that they didn't write my details in the agreement and told me all this after I paid the deposit. They did not answer my texts after our deal started going bad. So I shopped around, and it turned out they gave me the worst/most expensive deal. I took my service to Bay Ridge Toyota and it was a major difference in my experience. So now I am out $500, which isn't even the worst part, a month after all this has happened I receive a letter stating the "damages" and "missing keys" from my leased car. This is all after I signed a paper from my sales person after he looked at the car and stated the car looks great. THIS DEALERSHIP WILL DO ANYTHING TO SCREW YOU OVER AND MAKE YOU REGRET GOING THERE EVER!!!! I took great care of my leased car, and not to mention returned everything from the keys to the mats. I can't believe a company would allow someone to represent them in such a manner. Makes me regret ever leasing a car with Toyota. If I can save one person from this experience I will be happy!!!!!

adamsoprano89

10 de feb. de 2013

Nana is a very good salesman that helped me through the whole process explaining to me why its better to own a new car then a used one and how much money you can save. I am very satisfied from his work and all of the people in Toyota that worked hard to get me my new car. I give them a A+ rating.

ThompsonMadoff

27 de ene. de 2013

helped from the beginning to the end. he gave me a great deal and went above and beyond to get me the best deal possible.

Jennifer Garofolo

23 de ene. de 2013

Anthony was the sweetest! He was no fuss, no muss, answered my questions honestly and really tried to meet my needs. I was very pleased to deal with him. Thanks, Anthony!

K & C

19 de ene. de 2013

We chose to do buy our 2013 Avalon at Plaza Toyota due to the exceptional customer service and salesmanship of Nana Soto. We read many positive reviews online about Nana and chose him when we came to Plaza. He listens to your needs and tries his very best to get what you want. Nana has a very professional and friendly demeanor and is knowledgeable of the entire Toyota line. He is patient and answers all of your questions. He is not pushy and is very pleasant to work with. We highly recommend Nana when considering a Toyota purchase at Plaza.

george kwesi nyameh

19 de ene. de 2013

My wife and I walked into Plaza Toyota in search of a good and efficient car for my family.We were greeted by somebody by name Nana Osono,who happened to be one of the many dealers working there.He humbly asked us how best he can help us get what we were there for,and i told him we were there to get a car.He invited us to his desk and asked us what type of car we were looking forward to purchase.Nana Osono took us round the dealership,to each and every car telling us how each car can benefit my family and i.He was patient listening and answering questions we had,making us know he really knows his profession.Nana Osono is very persuasive and professional with his customer care skills.He helped us pick a Toyota 4 Runner,2013 model which my family loves.He is good with his job and very commendable, with this i hereby recommend Nana Osono to all my loved ones and quaintances and to all prospective car buyers looking to buy their dream car from Plaza Toyota.On behalf of my family i say a very big Thank You to Nana Osono,and hope he is rewarded and even promoted.He really made my family's Thanksgiving holiday a reality.

moe hogan

12 de ene. de 2013

So where do I startMy family was almost just wiped out in Hurricane Sandy. In all the aftermath the only one positive experience has been dealing with Mr.Nanna Sono at Plaza Toyota. My wife and I walked in to the showroom, looked around for the car we were interested in a Yaris and had the pleasure of speaking with Mr,Nanna. We told Mr.Nanna what had happened to us and what we wanted and the only thing he said was no problem. Mr.Nanna is a real gentleman. He made replacing a car as easy as it could possibly be. This is my second new vehicle purchase from Plaza Toyota and would and do recommend Plaza to anyone looking for great cars and hassle free service.Chridstopher Hogan

pamella_rivera

11 de ene. de 2013

My name is Mrs. Rivera, I am writing this review to rave about the amazing and genuine customer service exemplified by Mr. Brian Suruj.This was not an ordinary oil change and break inspection. Brian took the time to explain to me what was wrong with my vehicle and the precautions i needed to take in order to ensure my safety. He established a professional relationship and made me feel comfortable enough to leave my vehicle in his possession. He is the an example of an amazing service advisor and although i am not from the area i will make sure to return to him, whenever my car is in need of any inspection. I was lucky to stuble upon this location , that kind of service isnt found everywhere. I will recommend him to my Husband as well as my friends. Thank you Brian

shweetiepie

8 de ene. de 2013

Mr. Sono listened closely to my needs in a car and filled them efficiently. He was very friendly. He followed up the few problems I had and made the car buying experince a good one.

dannydee

7 de ene. de 2013

William Wallace the service guy is by far the best ive ever dealt with in any service dept he is honest, truthful and fixed my problem right the first time . Thankyou !!!

Dbadal

26 de dic. de 2012

Brian addressed all my concerns so that I was satisfied upon completion of service to my car. I lost my car key and my car was returned to me in a timely fashion.

FD

24 de dic. de 2012

The visit overall was a good experience. I got what i was looking for and more. The salesperson was very informative and knowledgeable. The amount of time waiting is the only thing that could improve.

sdrisdom

23 de dic. de 2012

Mr. Sono showed personal attention in finding a vehicle that I wanted to purchase. I was very happy with his demeanor and professionalism afforded to me. He spent a long time showing me several vehicles until I decided upon the one that I liked. I would recommend this salseman to any one I know that is looking to buy a car.

C L3000

30 de nov. de 2012

Issue has been resolved on December 04, 2012 to my satisfaction Management has been responsive to my issues, addressed them and resolved them quickly and professionally.

topher3

16 de nov. de 2012

My name is Bernard Wilson, my sale rep Nana made me so comfortable.I will recommend him anytime. I think one day he will be promoted to a manager.

MarjorieGoldberg

6 de nov. de 2012

Nana Sono was friendly, helpful and courteous. He explained processes thoroughly and made purchase easier. This was very important because we had just lost our car due to Hurricane Sandy, were upset, anxious and needed an immediate replacement. He made our situation less difficult, by identifying available vehicles. He even called the following day to find out how we were doing. That's a good salesperson.

cori.williams.146

2 de nov. de 2012

Nana was a very friendly and an inviting salesperson. I had never been excited about purchasing but Nana made it a easy and enjoyable. He had a great deal of knowledge about the cars on the lott. He was very informative.

kmeg726

29 de oct. de 2012

I am giving this rating because of the quality and the helpfulness of the service i recieved.This was the first time i purchased a car from a dealer and through financing, my credit is not the greatest and my sales man, Nana Sono, and the finance department, worked very hard,and were able to get me financing. I had tried to get a car from other dealers with no luck. Always felt like i wasnt taken seriously. Not here. They worked very hard to get me my car. Im very happy with my new vehicle and am very thankful for all that was done to make this happen for me and my family.

Mary Habib

29 de oct. de 2012

Maged is a hard worker and honest person, He got for us the car that we was looking for.We are so happy now, We recommended Maged, I will tell my friends about him.Maged is the best.

Hussien

27 de oct. de 2012

Majed was of great help! He tailored the car and price according to my needs, not the other way around. I definitely recommend working with Majed if your looking for something that suits you; I guarantee that he will be very helpful and respectful as he was to me and my family.

sylviaD

25 de oct. de 2012

Nana is an excellent salesman ! He's very much to the point. Because of him I was able to obtain my car. Thank you Nana.

ikobrin

18 de oct. de 2012

Mr. Sono is a good dealer, vary helpful, frendly person. He helped me to buy my car and was always ready to answer all my questions.

sfoust

15 de oct. de 2012

I purchased my brand new shiny red 2013 toyota Corolla s on 10/5/12. I want to kindly thank Nana Soto for his patience, knowledge and assistance during this time. His positive attitude and smile really influence my decision to purchase my car at Plaza Auto Mall. His willingness to help was greatly appreciated, it's that kind of flexibility and dedication that will continue to help Plaza Auto Mall to grow to it's full potential. I am greatly satisfied with my car and I am so happy I purchased it at Plaza Mall. Mr Soto great customer service was highly appreciated. Please also extend my thanks to the manager at the body shop who diligently installed my bumper guard in a timely manner and also give sincere thanks to Anthony figueros finance manager. :-)

MStoyota

11 de oct. de 2012

I really enjoyed doing business with Nana. He is extremely likeable, approchable, and very helpfull. I look forward in doing business with him in the future. Thank you

vicgarcis

29 de sep. de 2012

Very good service overall and a very good price on a nice car. Nana Sono, the sales person who helped me, is very friendly and helpful, ask for him

vlad.podolski.1

28 de sep. de 2012

I was very pleased with my experience at Plaza and Maged as my sales person. They had a great selection of cars at great prices.

NICKIE3333

27 de sep. de 2012

Very friendly and profesional, I would recomended him to anyone who need a good deal. I got out happ with the car I wanted.Gerges is the best!!!

bobcool900

25 de sep. de 2012

worked heard to get me in the car i wanted! would recommend him to all my friends and family. Come see him, and walk away happy

bajanwoman

24 de sep. de 2012

nano was so nice and friendly you wouldnt believe his profession is car sales we went to purchase a sport edition se he make sure that we see all the colours and features and explain slowly every thing to us before we can purchase the vehicle now we purchase the car every one is happy with it thanks nano keep the good work up

ladybug2249

22 de sep. de 2012

Great experience, I am a customer for life and my experience was made more pleasant with Nana Sono help and expertise, he was very pleasant and spent the time needed to make sure that I got the car I wanted and that I left a satisfied customer.

L. L.

17 de sep. de 2012

This was my first time buying from a dealer and I admit it was a little nerve racking. Working in sales myself, I have a decent judge of character and the way Mr. Sono approached me, it felt as if he was an old friend. He was extremely helpful and I didn't feel like I was being pressured by someone looking to make a quick sale. Nana worked to help me find a vehicle I was comfortable driving and comfortable paying for. I was treated like an individual, not a sale. Thank you so much Mr. Sono and I love my new car!Lewis L.

alphonso.faturoti

15 de sep. de 2012

Overall a great man he helped me out alot. from choosing a car and finging us a great deal. he made everything easy he was a fun person took us around the whole lots to see what is best for us i thank him so much.

sparky450

14 de sep. de 2012

Overall, Nana is an exceptional Sales rep., he makes you feel comfortable, he's friendly, and very unsterdanding; he makes you want to return to the dealer and purchase a vechicle. I give a whole bunch of stars. Keep up the great work.Lashley, A

cd123

13 de sep. de 2012

I am very pleases with the out come of my used Toyoya Avalon.Waliking into tje dealership did not know what i wanted until Mr Sono walk me true,and with the help ofMr Sono,I was able to drive away with the perfect car.i am so very happy and please with the services and would recommend him to anyone and looking forward to trade in my Highlander.Mr Sono,was very helpful through out the entire process.Great job.atdealerrater.com

palx5060

5 de sep. de 2012

Everyone at Plaza Toyota was so friendy and knowledgeable. What a great experience everyone here was willing to answer all my questions and concerns about my new vehicle. They weren't pushy at all like some dealers. If I had to this one more time I would think of no other place than this one. Great job guys keep up the good work.

sammon

4 de sep. de 2012

We went looking for a Toyota RAV4 with specific options we wanted. Mr Sono helped to locate the car we desired and gave us a good price. He worked with us and his manager to make our car-buying experience an excellent one.

Starzzz

30 de ago. de 2012

He was very professional and was met all of my needs. I would recommend him to anyone that needed a great price and a great car.

iscraphappy.clement

26 de ago. de 2012

I am overall very pleased with the outcome of purchasing my brand new Toyota Camry SE. Walking into the dealership, I knew I wanted and Camry and through the hard work of Mr Sano, I was able to drive away with the perfect car. I am so very happy and pleased with his service and would recommend him to anyone looking to purchase a car. Mr. Sano was knowledgable and helpful through out the entire process.

mytxle2012

20 de ago. de 2012

My overall experience with Toyota dealer was great the salesman Nana really worked hard to give me a good deal. I would recommend Toyota to my friends!

sharon.dial.90

17 de ago. de 2012

The staff at this dealership went above and beyond to assist me today. I drove to the dealership in my 2008 Corolla, and left the dealership in my 2012 Corolla. I love my new car! Thank you, Carlos and Mohammed. See you soon......with new customers!

Normadihottgal5

9 de ago. de 2012

Salesman Lawerence Hinds, is an excellent person that knows how to deal with consumers. I would recommend him any day to anyone to purchase a car. Mr.Hinds explains the ins and outs of purchasing a car. Yours Truly Norma Newman

RSingh422

31 de jul. de 2012

Was very helpful in trading my current lease from Honda to a Toyota. Great customer service and tried his very best to get me the best deal possible. Did not waste my time and explained the finer process of leasing.

Sunshine11692

30 de jul. de 2012

Mr. Sono was very pleasant to work with. He was very helpful during the process of me getting my new vehichle. What I liked the most was his availability via phone; whenever I had a question/concern he was always available to assist me.

bobo25974

30 de jul. de 2012

What best i liked in this guy is his honesty. To find a straight forward, answer all question without beating around the bush. He understoom my needs, and made the best choice i could ever made for myself.

Birdunc2

26 de jul. de 2012

I went to do car shop around, this was my second stop, and I had no need to go any other place. This sales rep and the finance manager Mr. Jack B. made me got the perfect car for the perfect price and a satisfactory financial arrangement.Thanks to Nana and Mr. Jack B.

whydoIneedtoRegister4

23 de jul. de 2012

Nana Sono was absolutely wonderful. He greeted my sister and I as soon as we walked through the door and went above and beyond to make sure we were happy before we left with our Honda- CRV. We never felt pressured by Nana to buy anything. He asked what we wanted and showed us many options and worked to make the deal we wanted possible. These reasons along with his EXCELLENT customer service skills is why I would recommend Nana Sono to family members and friends for car purchases.

carbuyermom

7 de jul. de 2012

Mr. Sono was very friendly and I almost got the car I wanted. I had researched my car very carefully and knew exactly what features I wanted. In fact, I had a written list of the features I wanted with my car and I did not get one of them. Possibly, Mr. Sono could have been more careful in his processing of my request, but I now have to either go back to the dealership to get this item, or try to order it online. For the fact that I repeated to him many times during our deal that I wanted the tourneau cover in the cargo hold and did not in the end get it, prevents me from giving him straight 5 ratings. When you are very clear about what you want and instead of getting the thing you requested, you get many (entertaining) stories about salesmanship, you do not walk away from the sale totally happy. It also took 6 1/2 hours(!) to complete the sale and he never once offered us a snack or water. Another salesman even asked us if we wanted anything because we had been at the dealership all day, but Mr. Sono did not seem overly concerned with my or my young daughter's comfort. But he was honest about his price although other dealers probably would have added more accessories with the price we paid. Overall, if you want to do business here, shop around and go into the sale with your price set. And if you do a trade-in, do your research and figure out what your car is worth first and stick to your amount. I was offered $500 less than the car's worth, but Mr. Sono, very nicely, gave me back the $500 in the sale price. So I give the overall experience a 4.5.

leonanna

4 de jul. de 2012

Very professional salesperson, friendly employee. I very satisfy with my experience at this location. Price was affordable for my budget, but cost for additional insurance (bumper to bumper) a little height (4.000)

Clydewalcott

3 de jul. de 2012

A few Years ago I bought a problem from Plaza Auto Mall and vowed never to return to this dealership because my efforts to have the issue resolved were met with a lot of rebuffs and scorn. I was even asked to pay for the repairs to the defective vehicle that I bought. However, as I was browsing on line, I saw a vehicle on the Plaza Auto Mall website and just filled out the inquiry form for laughs. It was my intention to schedule an appointment and never show up based on my experience. I was pleasantly surprised by the professional nature of the call from Mr. Jay Finisterre Contact Center Representative. He did not attempt to sell me any cars but listened to my horrible experience and asked me to reconsider shopping at Plaza Auto Mall. When I visited on Saturday June 30, 2012, I was met by Sales Manager Angelo Sciascia who took the time to listen to me before assigning Sales Representative Oscar Soto to me. Oscars patience and knowledge was exemplary. Throughout the process, Jay kept in contact with me via telephone. I left the dealership a very satisfied customer and have since called my friends and encouraged them to visit Plaza Auto Mall. My experience this time far exceeded the previous horrible one. Even though Jay Finisterre remained a voice on the phone,he along with Angelo and especially Oscar made my visit worthwhile. Kudos to the afore mentioned gentlemen.

smisst2474

2 de jul. de 2012

Thank you so much for your help. You took your time with us and explained things very clearly. It was a pleasure working with you.

annadele1957

27 de jun. de 2012

I went into this dealership to look and price and I a sales person who made me feel at home and who was able to have me drive out of this dealership in a new car after trading mine in. Maged told me not to look only why don't I check out getting a new car. I said no he said yes and then the process began and he did it all and he is great at his job and he makes you feel at home.He is an asset to this team and thank to the general manager and finanical manager it all worked out.Thank Maged Gerges.

Fannieoja

20 de jun. de 2012

Nana Sono was very patient, understanding and helped me in selecting a car that suits me. very excellent service that i'm recommending to friends and family

dealer056

18 de jun. de 2012

My wife and I lease a 2009 Honda accord and 2010 toyota - The service departments run by Mike alvarez and Vladamir D (Honda) are topnotch. Not only are Mike and Vlad curteous and respectful but also extremely efficient. Service is what separates one Dealer from another and in my 50 years of leasing and owning cars they are the best!Joy and Victor Barron

shehataj

11 de jun. de 2012

I was met by Mr. Gerges at Plaza Auto Mall . He did a great job in finalizing the deal to terminate my current lease of Toyota Venza and start a new lease for a Toyota Highlander. Mr. Gereges shows a high degree of professionalism in performing his job. He acted very friendly with me and my family and gave us good advise about the new car. This is my second lease done through Plaza Auto Mall. My overall experience with this dealer is great and with Mr. Gerges is fantastic.

jsharak1

3 de jun. de 2012

Nana was very helpful and extremely supportive. He helped us pick a wonderful new van. Before he introduced us to our new van, he offered and showed us many other choices. He instantly tried to match us up with what we wanted and successfully did so.

HITMCRAZY

28 de may. de 2012

WHEN I WALKED THROUGH THE YARD I WAS ONLY LOOKING NOT SURE IF I CAN AFFORD A NEW CAR AT THIS TIME, BUT WITH NANA PATIENCE, FRIENDLINESS, SALESSKILLS AND DETERMINATION TO HELP US WITH THE PROCESS WE WERE ABLE TO DRIVE AWAY WITH A NEW TOYOTA SIENNA AT 0%.

GTH

22 de may. de 2012

Nana was great! He provided excellent service with a great sense of humor. He worked with me and respected my price budget. He will take the extra step to make sure you have your car at the end of the day.With all the stress attached to buying or leasing a new car, Nana was amazing at making me feel confortable by going straight to the point without any twist and turn.He's has all the quality of a good salesman, and his personal traits are very trustworthy.

lennurk1

18 de may. de 2012

From the second I drove in for service I was approached with Courteous Knowledgable and Caring personnel. Mr Earl Daniel, one of the new Service Advisors introduced himself, and asked what I needed to have done. Most of this was already on his computer from my calling in the night before to make the appointment. Everything that I asked to be done was accomplished. As a Matter of fact I forgot to ask that an Inspection be Performed and when I went back to ask the Advisor he took care of it right away. Mr Mike Alvarez, the Toyota Service Manager, recognized me and came over to say hello and asked if everything was OK. I said everything and everyone were wonderful. The Lounge area where I wait for the car to be serviced is very clean and has Vending Machines and free Donuts for all customers. Every person of the staff that I met during my Service experience, was Informative, Knowledgeable and Polite. In my overall experience, I felt that everyone couldn't do enough for me. The price of the service was excellent, because I heve free service as a result of my purchasing the 2011 Toyota Avalon. This is my fifth Toyota Avalon, in about 17 and 1/2 years. Each year that I come back for Service, Mr Alvarez, makes my Service Department experience better and better. Sincerely,Leonard Nurkin

exl

17 de may. de 2012

Nano was extremely helpful and patient. He took me to have my car checked by my relative who could not leave his job to come to the Plaza. He arranged a comfortable payment arrangement with me and fixed all minor problems that were observed ie: loose emblem on front hood and replaced missing fuse box cover without hesitation. Service was excellent and I would recommemnd Nano to anyone looking for a car.

bassmanseidell

15 de may. de 2012

It was the friendliest experience I have ever had at a car dealership. I came in to trade in my six month old Honda for an SUV. We are expecting a new baby so our Insight got very small very fast. When I went it I explained the situation to Justin and he referred me to Ernest. His demeanor yelled courteousness and care. I was very impressed. Being in sales myself, it is sometimes hard to find decent people that want to help you for your needs and not their compensation. He and the Plaza team worked with me for five hours, going back and forth with the bank and afterward got me the monthly cost I was looking for and I left with a new Rav 4. I will definitely be back for my next one and will recommend them to everyone.

vankuku11

14 de may. de 2012

Nana Sono did great customer severice, and I bought a Camy SE 2012. I love my car, Nana did a good job, thank you for all.

barner114

7 de may. de 2012

I came in plaza toyota with an offer to trade in my toyota yaris and i asked Sean Robinson would this offer really be honored and he said yes.I then explain to him that i was very unhappy with my Yaris,that its too small for and i wanted a bigger car.I also expained to him that i came to toyota last year with an just like the one i showed him and it was not honored and i left very unhappy.Mr Robinson told me the my new offer will be honored.Sean then took me around the show room and asked me which car did i want and i told him this toyota camry and he told me that i would leave with it today.Sean was very professional,courteous and made me very happy with my new car.I would recommend all of my family and friends to plaza toyota.

jaguar_eng

4 de may. de 2012

On Thursday April 26 2012, I visited Plaza Auto mall shopping for a new car. I was greeted by a wonderful sales associate named Maged. He asked me few questions about the reason of my visit and what I'm looking for exactly in terms of model and size of car. I felt that he was very intelligent in his questions in a very smooth non-pushy way. Trying to find me the best choice according to my needs and budget. I informed him that I'm not ready yet to make a purchase but we agreed on few things and that I would come back to him when I'm ready. i just want to say that, Plaza Auto Mall are very lucky to have a very knowledgeable, friendly, easy going, patient salesman. I already recommended two of my friends to visit the place and ASK FOR MAGED.

REDCAMRYHAPPY

2 de may. de 2012

HANDS DOWN ONE OF THE BEST CAR BUYING EXPERIENCES BCS OF SALES REPRESENTATIVE SEAN ROBINSON WHO WAS ATTENTIVE, PROFESSIONAL. KNOWLEDGABLE AND EXTREMELY PERSONABLE! ABSOLUTELY OUTSTANDING!!!

nmoliram0314

27 de abr. de 2012

Mr. Sono was very helpful and knowledgable in the car sales business. I would gladly recommend Mr Sono and of course Toyota to any member of my family and friends.

anuta555

23 de abr. de 2012

Maged is the best sales person I have ever met, very friendly, caring & most important helpful. Even few weeks after closing the deal, he was still ready to spend his time with us and answer our questions. I highly recommend him, we are very satisfied with Maged and the whole place in general.

saphirelrg

23 de abr. de 2012

Nana was a very knowledgable and friendly salesperson. He made my car buying experience an enjoyable one. My boyfriend and I felt very comfortable with him. He made sure we received the best possible deal. I will definitely recommend him to allserious car buyers.

lindalasker

20 de abr. de 2012

Mike Alvarez, service manager at Plaza Toyota, Brooklyn, NY is an outstanding service manager who has taken care of my previous Corolla which I traded in yesterday for a new Corolla. He is courteous, efficient, knowledgable and trustworthy. He helped me through the process of trading in my car and purchasing a 2012 Corolla by introducing me to the sales manager, Angelo, who then assigned a salesman, Nana Sono to me . After the transaction went through, Mike took time out of his busy schedule to show me the various operational aspects of my new car, for example, how to set up and use the Blue Tooth which I never imagined using before due to my limited knowledge of technology. He also supervised the installation of the body molding which I purchased from the dealership. In summation, it was because of Mike Alvarez that I chose to trade and purchase my car at this dealership, since, as we all know, the service department is actually the most important department of any dealership for all the obvious reasons. I look forward to having Mike service my new car for as long as I keep it. He should be commended. Sincerely, Linda Lasker

Asimsyed

17 de abr. de 2012

Thanks for helping me buying toyota camry hybridYou were very helpful. And you were very professional.And specially you know how to talk to customer.

morefaves

9 de abr. de 2012

Frank was very friendly, knowledgeable, and honest. He was the antithesis of the stereotypical Car Sales Person. He answered any question I had, volunteered plenty of information about the car, was extremely knowledgeable about the car(it's a brand new model).

aminahuling411

8 de abr. de 2012

Nana provided excellent service during my visit to Plaza Honda. He took his time to make sure that I was getting the attention that was required when making this type of purchase.

nazmabibi16

6 de abr. de 2012

When I went to plaza auto mall I found a lot of cars that I like and Nana made sure I was able to walk out with a car today. He was very informative and consistent with what he does. He was able to answer all my questions and help me chose the right car for me. He kept his promise and now I am enjoying my Honda. I wish Nana all the best and recommand him to all who is looking for a good deal on cars, than he is your man.

kateturnbull123

5 de abr. de 2012

Nana was great! We found the exact car we wanted and will love it for many, many years. Nana took very good care of us. He and my boyfriend talked lots of soccer which made the whole thing more fun. Thanks, Nana!

kyatbk

3 de abr. de 2012

This has being a very good car buying experience. The salesman Maged Gerges was very friendly and helpful. Not the aggressive type who pushes you to buy something (anything). He was very patient and professional. We drove home with the car we wanted. Overall service was very good. I would recommend coming down to Plaza auto and work with Maged.

Dannyboymdw

1 de abr. de 2012

Nano Sono and Jose Valerio have made my purchasing of a new car an enjoyable one. They both are experience and knowledgable and they got me the color which I wanted. This come with all the options that I wanted with a good price . I would recommend them to anyone as the best saleperson .--------------------------------------------------------------------------------

kenciti01

29 de mar. de 2012

dealer is very cordial and intelligent selling through him is an asset to this organisation however improvement on in service is inevitatable to keep with 2012 models

seriouslady

26 de mar. de 2012

When I walked into the dealership, I was ready to buy a new car. I had no idea of what to expect, but I was welcomed by the friendly and courteous service of Mr. Shawn James. He was very knowledgeable and gave me valuable information about the car I was about to purchase. He was very professional in his approach to dealing with customers and I would recommend him to my friends, family, and co-workers. Shawn did such a great job in explaining the features on my new Toyota Corolla, that when I drove off I was very comfortable with everything. Shawn made me a deal I could not refuse and my fears about creepy sales men went out the window because was very easy to speak to. I was quite aggressive with him at one point and he was a true gentleman. I am absolutely thrilled with my car and would recommend Plaza Toyota - Go see Shawn, he' s great.

neveeneltaweel

21 de mar. de 2012

he's the best sales persone i ever had he's very nice very frindly he know how to finish his work and his service is very good he told me which car is good for me he didn't push me to just take any car he's overall very very good and i recommend him to my friends thank u so much.

quinivette

21 de mar. de 2012

i came from washington dc to buy a 2006 murano sl awd.. when i got into the dealership i was so disappointed because nothing was ready after i had made proir arrangments before comming over to newyork. but mr nana sono worked hand in and to see how he could satisfy us knowing we came from afar.. over all i was satisfied because i left new york with my car..

Kwazy18

21 de mar. de 2012

VERY EASY TO TALK TO AND NEGOTIATE WITH. NANA WONT JUST TRY TO SELL YOU A CAR TO BENEFIT HIMSELF.. BUT WIL SELL YOU A CAR THAT WILL GIVE YOU THE BEST DEAL/VALUE FOR MONEY/BUDGET A+++ COSTUMER SERVICE

shima9397

18 de mar. de 2012

I recently bought a Certified Pre-Owned Toyota Camry LE V6 from Plaza Toyota in Brooklyn. I must say this is the best car buying experience I ever had! The sales rep Nana Sono helped us without the pushiness you find at most dealerships. He was able to answer all of our questions and was very knowledgeable. I came in and three hours later walked out, excuse me, drove out in my car which was in mint condition and had low mileage. He made it happen for us without the fuss... Thanks Nana !

Corenyc

14 de mar. de 2012

I enjoyed my experience at plaza Toyota. Nana Sono is a great salesman and very accommodating and friendly, definitely a people's person.me and my wife were able to leave on the same day with a great Camry with great mileage and clean leather interior. I would definitely recommend plaza Toyota and Nana Sono to anyone looking for a great buy!!!!

llory

13 de mar. de 2012

I find that the people are very friendly,the location is very easy to access and Mr Nana will go the extra mile to help please his customers. I feel good doing business with them and would recommend any one to them.

faamp

8 de mar. de 2012

While in NYC for a visit I stopped by Plaza Toyota to check out some cars. I was impressed with the wide selection of vehicles to choose from, as well as the welcoming reception I received from the staff. Nana Sono was the salesperson that attended to me and I found him to be very pleasant and informative. I appreciated his services and would definitely recommend Plaza Toyota to friends and family!

Customer2012

27 de feb. de 2012

Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having received 68 customer complaints in the past 12 months.Overall, my experience purchasing a car from Plaza Toyota was afwul. The staff was not knowledgeable, made many mistakes, and worst of all, were extremely rude. In a conversation with the Sales Manger, Aladdin Ibrahim, over the phone I said, "Toyota is a major company, how can your customer service be like this?" To which he replied, "We sell a million cars a year, we don't care if one customer isn't happy."My Experience:After agreeing to purchase a new Toyota, I told the salesman to call me in when the car and the paperwork were ready. I left to get a check and documentation. I was called back in. Nothing was ready. I waited almost 3 hours and filled out a few forms but no car was ready. I left and told the salesman to call me back when the car was ready. I was called back. When I arrived, no car was ready. I waited nearly 2 hours to get my car. While the salesman was explaining to me the features as I was taking the car off the lot, it was clear he knew very little about the product.The following week I received a check for the trade-in value of my car. The check was in the incorrect amount. I came to the dealership to speak to the Sales Manager, Aladdin Ibrahim, to tell him how my experience could have gone better and to correct the issue with the check. From the start, Aladdin was very rude and aggressive. He started making accusations because I didn't bring the check they sent me (even though they confirmed their mistake on their computer during the conversation). Our conversation ended with Aladdin literally shouting the 'F-word' at me exclaiming, "I'm not sending you your check at all now! Leave before I call security."This is how I was treated after making a major purchase at this dealership. No person, let alone a customer, should be treated this way. I encourage everyone reading this to pass this along and not to do business here.

g4indigo

23 de feb. de 2012

There were delay of accessory installation. Greg contacted me promptly and Chris from Delivery department installed the accessory as promised. Great work!Price in NYC is just higher than some other states.

oalport

23 de feb. de 2012

The transmission on my Camry stopped working. With only 39,000 miles on it, this is covered by the powertrain warranty. When I called Plaza Toyota to get it fixed, it took me hours and multiple calls before I could even speak to anybody.Finally, Mike called back, identifying himself as the foreman of the service team. After hearing my description of the problem, he told me that it wasn't the transmission, but the fusible link, which I must have broken when I improperly boosted. Since this was my fault, I would have to pay for all testing and repairs.Knowing that I hadn't boosted the car and that the battery should anyway have nothing to do with the transmission, I was smart enough to know that he was lying through his teeth and sent my car to East Coast Toyota, who replaced the transmission at no cost to me.It's sad that my local Toyota dealer is do dishonest and lies to avoid honoring Toyota's warranty. I would never trust Plaza Toyota to do any work on my car.

Ladydnbklyn

22 de feb. de 2012

My husband, daugther and I went into this dealership to browse, but we knew what we had in mind. After speaking to Nana we liked the deal, but decided to come back at a later date. Nana and his Manager talked with us about their Presidential sale (last day) and what was available to us at that time. After a "family meeting" we decided to go for the Rav4 Limited ... they made us a deal we could not refuse. We drove our "baby" home yesterday evening and we are so thrilled. Not only did we get the color, my hushand wanted, but some great perks, i.e. back camera, lojack, push button start, etc.Thank you so much for taking the extra time to talk with us, but also not being too pushy. We love the car. Nana is a true gentleman with a great sense of humor. Again, thank you for everything.

memathur

8 de feb. de 2012

I feel that Marcus went above and beyond the job to help me get everything that I wanted in a car. From the APR rate to the price to the color/style of the car. He was awesome and I will definitely recommend him to my friends.

ejayp

4 de feb. de 2012

SUMMERY: Bait and Switch is standard practice here, and the people you talk to on the phone are paid to lie to you (as explained by the salesman i met with). If you want that special feeling of rage and impotence, this is the place!I am looking for a used RAV4 and they had 20(!) listed on their website. I was interested in 2 b/c of the price.I called on Sun. to make sure the 2 were on the lot. Jasmine said yes, come on in, we have a lot of RAV4s. I asked her to make sure they were there. She said she would call me right back but didn't. Hours later I called again and Jasmine told me they were not on the lot but she would talk to the manager and call me in the morning. I called the following morning (mon) an hour after they opened, but Jasmine said it was still early and she didn't want to 'bother the manager's yet" really? ok. she told me she would return my call in 45 minute. i called back 3 hours later and asked to talk to someone else. enter Ben. Ben tells me the cars are being stored elsewhere - which of the two would i rather see? i explain again that i'm traveling 1 hour to get there so i would like to see both. Ben doesn't know if this is possible but promises to try and "will call me back" ... exit Ben.(wednesday) no call back and I'm over it, but my fiance calls again and talks to Kevin. she gives the stock#s and he says, yes! they're here. come in and ask for Kevin. she explains the long trip and he assures her they are onsite. so i called back and asked for Kevin, explaining that i was told before that they were not onsite, is he sure? Oh, now Kevin realizes they're not there.... he calls back later and says that they will be onsite tomorrow after 12. just come in and ask for Jasmine.I called Jasmine on friday - expressed my doubts and asked her to make absolutely sure the Rav4s were on the lot. "Yes, yes, she repeats the stock #s and says they're here, come on in."I get there after over an hour of travel and there is no Jasmine and no RAVs I requested. in fact there were only 2 used RAVs as opposed to the 20 listed online.Unreal. the sales guy who didn't give me his name told me Jasmine's job was just to get people into the showroom so that's why she said the vehicles were here. Wow. the sales guy 'didn't know where the vehicles were' and talked to the manager who didn't bother to walk over 15ft to apologize. all in all, a giant waste of time - try to ignore plaza's online prices. next stop - BBB!

firstcastellano

31 de ene. de 2012

I had called before coming to make sure that the exactly car model was available on the lot, and we were told that it was. When we arrived in the showroom, there was nobody to help us for some time. Not only that, once someone did come by, we found out that Danielle, the person we spoke with on the phone, had "made a mistake" and there was no such car available. She was also unable to explain what had happened. Despite this great annoyance and inconvenience, I agreed to sit down and talk with Andrew. He made us a decent offer and we came to an agreement. From that point on, we had a good experience at Plaza Toyota due to his courtesy and customer service. He is a very skilled salesman and made us feel quite comfortable and happy with our decision to stay and conduct our business there. Eric helped us when we came back to get the car a few days later, and he was polite and helped us get in and out quickly. I have to take issue with the manipulative sales tactic that was used to get us in the store. That is why I cannot give 5's in my review. Overall I am pleased with my purchase,

drmikefrog

26 de ene. de 2012

Marcus did an outstanding job in rapidly finding the exact vehicle (Rav 4 with third seat) that i needed. He was a consummate professional with superb interpersonal skills. He made every effort to get the new vehicle prepped and ready, so that i could exchange my old Rav 4 that i had brought in for a recall repair with the new one within hours. He answered all of my questions and provided a mature confident reassuring approach to the entire interaction. I look forward to working with him in the future and will highly recommend him to others.thank you

kbbokss

11 de ene. de 2012

The people were responsive to my needs and questions and were able to provide me with a most wonderful "new car purchase" experience. Price was very good. The time spent was productive.

smithymom

10 de ene. de 2012

My salesman, Keith was extremely helpful and proactive in obtaining an affordable vehicle to meet my needs. He was very responsive to any requests or needs regarding the car even after the transaction was completed. Keith is a very friendly and helpful salesman.

sharon r kohn

6 de ene. de 2012

I was treated like a lady with the utmost respect. My problem was handled immediately and I was out in about an hour. Mr Kravitz was excellent at his job anyone who needs service here should try to see him

jwalton4runner

29 de dic. de 2011

Staff was awesome, no hassle purchase. The team answered all my questions, handled my trade-in fairly, went over all details of purchase. I would recommend this dealership to anyone looking for a Toyota.

jfviray

28 de dic. de 2011

Arnold is very approachable. He is very friendly. He show concern for his customers.. He knows what he is doing and is on top of things-to give good and quality service at all times. he has a ready smile for everyone that makes every customer feel welcome in toyota!Thank you Arnold!

igorfrombrighton

28 de dic. de 2011

We came to the Toyota Plaza without strong idea to buy a new car (especially same day). After review of inventory in the showroom and conversation with Eric Roseboro, who is friendly and professionally trained salesperson we decided to buy a new car, so few hours later we left Toyota Plaza on new Scion. We traded our old car; the paperwork went fast and was explained. They showed us everything we would need to know for the beginning. We are really happy we went by chance to that dealership! I would like to mention that they did not have a standard radio for the car in stock and offered me to come by next morning to get new radio installed. Next morning another salesperson - Anthony Thompson took me to the train station on his personal car to help me to get to work on time. Good experience, I would definitely recommend Toyota Plaza to anyone.

tutorer45

27 de dic. de 2011

Arnold Kravitz was courteous and profesional. I was seen promply and promised a call by 10am. I was shown problem, given my options and he agreed to my wishes. As promised car was ready on time and amount was want we agreed upon.

LMP1769

27 de dic. de 2011

Always do the right thing. Straight up and a great experience. I come from NJ to deal with them so that should sum it up.

aritasci

22 de dic. de 2011

Customer Service: When I spoke with Luis Simeoli over the phone, he gave me accurate pricing as well as answering any questions that I had about the car. He asked when was the best time for me to come in to look at the car and test drive it. He followed up with several phone calls to help coordinate a good time to come in and answer any other questions about the car.Quality of Work: Top of the line. Luis Simeoli is the most hard working and honest salesman that I've ever met. He really knows everything about the vehicles in Toyota's stock. He is very detail oriented and wants you to know what's in the car you're buying. Friendliness: Super friendly! He is like your best friend. He is so helpful and has a positive attitude towards you. He tries to fight for you with the sales managers to get the best price on your car (while still keeping his commission at a reasonable rate). There is no shady salesman tactics with him. He's as honest and upfront as you can get. He made my buying experience a breeze. There is no other salesman like him out there, trust me, I've been to other dealerships in the NYC area, and those salesman couldn't discern their behinds from their elbows less likely tell you what car has what features. Also, most other dealers, usually in NJ, tend to be pricks towards the customers. I mean, come on, what ever happened to "the customer is always right" mentality? Luis Simeoli IS the living embodiment of that mantra. Overall Experience: Superb. It was the most easiest decision my wife and I have ever made. Luis Simeoli was as professional and kind and sincere as you can get. Don't get anyone else to help you purchase your dream car. The other salesmen at the lot are ok, but Luis seemed to hit the mark with us particularly. He is truly a cut above the rest.Price: Plaza Toyota gives you the most competitive pricing in the tri-state area, hands down. They know this, that's why it's so hard to talk them down in price, because they usually offer the best prices out there. Actually, they even knocked off the price of our car a little bit after some haggling. Keep in mind, they're a business, like any other, so they need to make a living also (even though most of their revenue, like any other dealer, comes from their repair shop). Bottom line is to treat them with the same respect and honesty that they show you, and they will really appreciate it to the point of being more open minded to bargaining over the price. Again, they're salesmen (but still human beings that need to bring home a paycheck to take care of themselves and their families), so do your homework and fight for the best price you are willing to pay. In the end, if you're not happy, just walk away. There will always be another "dream car" out there somewhere!

moorejoel

21 de dic. de 2011

The service at Plaza Toyota is excellent. I have been taking my 2007 Toyota Camry there for 5 years now and I have nothing but praise this dealership. The rep I normallysee is Arnold, who is the best rep out there and i would recommend him to anyone.

fycchaos

21 de dic. de 2011

These guys work so much magic for you its not even funny, they go out of their way to help you in any way possible to make sure you have a good deal and also that things go the way you want it to, I would recommend this place to anyone i know that is looking to buy a new car or lease or buy something certified used. Thank you guys you're amazing.Dillon Joseph.

The Goldbergs

20 de dic. de 2011

Our experience was very positive. The staff were very responsive and friendly. They bent over backwards to fulfill our needs for a new vehicle, including color preference and options.The car arrived in an expedient amount of time and is just beautiful. We are enjoying it very much

chrispiss

19 de dic. de 2011

very helpful over the phone and in person . helped getting a new car quick and easy . would /will reccommend friends and family to go there

rubenseide

19 de dic. de 2011

The dealership is clean and the salesman was very informative. He worked with me through it all even when I wasn't quality for a new car due to my bad credit he found a certified used car for me that I can drive at a affordable price. I will come back again when my credit is good to get another car. I would recommend this dealership to anyone because they work hard to get you driving

Spanish Teddybear

16 de dic. de 2011

Staff is helpful and very friendly... Nana was very friendly and made my experience very easy. He took to the time to explain details and made me feel like a friend and not just a paycheck... I would recommend Nana and Plaza Toyota to all that I know.

JimSears

16 de dic. de 2011

I came in at about 9am with my out of comission Prius 2005, thinking I would either repair or trade it in. Decided to trade it in by about 10am. "Have you out of here in an hour or so. I left at 5:30 pm. with my new Prius. Service had fixed my car quickly and for a very reasonable price (better than my Mass. price for same problem a year ago). Paper work was a problem for the sales folks - I live in Mass. and q=wanted to register car there but after a few hours back and forth, they figured they couldn't sell it to me if I reg. it in Mass without me coming back at a later date and with i don't know what else. So I reg. it in NY as we have a apt. there. Then things went a little faster, but I left without the aerial being attached - and didn't find it in the car dash compartment as suggested. I agreed to pay $3000 on the new car (charged 12/12 on my credit card) but later realized it wasn't necessary so requested it be refunded. Still waiting for the refund to show up on my citi account when it should have been done the next morning. All in all they did a good job except for a timely return of $3000 and the the lack of an aerial (it was late by the time I left). Sales person helpful and easy to deal with, but not as informed as one would hope. Price and trade-in for my 2005 Prius seemed fair, esp. since I had not shopped around because of the need to make a fast decision. We were to have returned to Mass. the night before so were in a bit of a spot. Overall I gave the the dealeership a good rating, but staying with that will depend on how soon my $3000 is credited and whether or not my aerial arrives. They have a complete operations there and had I snot been in a rush and were a NY resident things would have been faster.

d0obiee

14 de dic. de 2011

The service at Plaza Toyota exceeded my expectations and was over all excellent. The sales person whom I worked with was knowledgeable, friendly and polite. Both the manager and the sales rep provided with me with all the necessary information for leasing my new vehicle and they addressed all of my questions and concerns in a professional manner.

78cookchiphon

14 de dic. de 2011

Keith Butler is an excellent salesman. Everyone should go to him when looking at Plaza Toyota cars. He really works for you.He made me feel like I a family member. I had issues with Al Ibriham and that is why I can not give an all 5 rating for Plaza Toyota.Be sure not to have him in any part of your Plaza Toyota experience. Everyone else at Plaza were very friendly and worked to make me happy as a Plaza Toyota customer.Steve S

quinshion

14 de dic. de 2011

I think Shion Robinson is an excellent saleman. He was patient and informative on the vehicle I was looking for and help me through the process with care, friendliness. All salemen should be like him when helping out a client. I really had a wonderful experience and I'm very happy with my vehicle.

CarWorksGreat

12 de dic. de 2011

Arnold gives me the attention and expertise that I need when servicing my older car. He is helpful and knows exactly what needs to be done for the car to run great. As long as Arnold is still working at Plaza Toyota, I will continue going back.

Takajo

12 de dic. de 2011

The overall experience was a good one. Sales Rep. Michael Messina was very polite; he answered my questions to the best of his knowledge and not once did he lose his patience. I would recommend him as a sales person to anyone I know interesed in purchasing a vehicle with Plaza Toyota.

ladnurse

10 de dic. de 2011

I was able to purchase a 2008 Honda CRV through the hard working and resourceful efforts of Mr Ash and the sale person, they were pleasant helpful and knowledgeable and accommodating,they both met every demand that were given to them. Their service was excellent and both are an asset to their company.

Brianregen

10 de dic. de 2011

Working with Ben was a great experience he was sensitive to our concerns about price and did not show us any cars we could not afford.he Is very funny and a good sales man I have already recommended a friend to him. When it was time to close the deal Ash the finance guy worked hard to get us the best rate possible thank you both for making this as easy as it was and I got to take the car home that night

cathywu123

9 de dic. de 2011

Vincent explain very clear on the model that I was looking for and offered me a great deal on Camry LE. He let me test drive the new Camry. I and my family members were totally satisfied with the interior space and the comfort of driving experience.

herb18

8 de dic. de 2011

I have been dealing with Lonny Ruscia for over 10 years. He never ceases to amaze me with his courtesy, knowledge of what is needed to take care of the care, and his recommendations as to what to do when there are several routes which can be taken. I have the utmost confidence in his integrity and have recommended him to several friends and co-workers.

GusG

8 de dic. de 2011

It was a pleasure dealing with Lonny he got my car done in no time flat. I would recommend Plaza to get your car fixed

ldorceus

8 de dic. de 2011

I went into Plaza to see why the battery light was on, in my 2006 Rav4 and I left with a new car. #WINNING!!!! Marcus was completely terrific! He was kind, courteous, knowledgeable and tried to keep my payments as close to my budget. Although I came in at 7:30 in the morning and didn't leave until 5:30 It was not a horrible experience. Marcus made it as pleasant as possible as I went through each process. I am grateful to him because I love my new Rav4 and it looks great. I chose to lease this time because I may want to upgrade to something a little nicer in 3 years. Thanks Linda R.

cshroot

8 de dic. de 2011

Lonny is very friendly and completely knowledgeable about all aspects of servicing my vehicle. Work is done on a timely basis and if there are delays he follows up and keeps me informed of what is going on.

PEGGY GRIFFITHS

6 de dic. de 2011

I HAVE HAD MY CAR SERVICED AT PLAZA AUTO MALL FOR THE PAST 6 YEARS. I HAVE ALWAYS RECEIVED EXCELLENT SERVICE. MY TIME SPENT THERE IS REASONABLE AND MY CAR IS WELL KEPT. I HAVE NO PROBLEM.

ALenny

6 de dic. de 2011

I have been using Plaza Toyota to service my car for more than 10 years. For most of that time Lonny Ruscica has been my service advisor. Lonny is knowledgable and congenial and, when necessary, he is able to clearly explain the nature of the service that I request or that which he recommends. The shop, itself, seems to be well stocked with parts and repairs has always been done in a timelt manner and to my satisfaction.

satisfiedpurchaser

3 de dic. de 2011

Mr. Ben Glivens' thoroughness in showing and explaining everything about the car I was interested in buying and did buy, his honesty and integrity, friendliness, and attention to every detail were exceptional and I was very favorably impressed by him as well as by the members of the Toyota Team that I met.

jubacharles

27 de nov. de 2011

Mr.Andrew Beswick and Frank Messina received perfect scores due to their professionalism, knowledge, integrity and their abilities to effectively interact with the consumer. These two individuals were instrumental in my choice to purchase from Plaza Toyota because of their integrity and willingness to compromise during the transaction. I highly recommend them to my friends and the general public. Due to all the above,my next purchase will definitely be from Plaza Toyota.

cokeacolamama

22 de nov. de 2011

He was an excellent salesman. He is a great listener, puts his customers needs above his own desire to sell a vehicle. Made sure that the vehicle was exactly what the customer needed. Great experience

fayesmallhorn

21 de nov. de 2011

Because of the present economic condition, I had in mind a ball park figure that I was willing to pay for my new lease car. Ben and his team made it possible for me to keep within my budget.

Jpdesir

21 de nov. de 2011

Sean was patient and very descriptive with sale. Answered every question in details. Provided options. Satisfied with service. Will recommend to a friend or family.

emilelafargue

21 de nov. de 2011

Keith was very helpful with me getting a car at a good price. I would buy a car from Keith again in the future. I would recommend Keith to my friends.

Cosmore mercy

21 de nov. de 2011

On 11/11/11,I went to Plaza Toyota to look at a new car.As I walked in I was approached by an outstanding young man, Michael Almanzar.He is very professional he took time to find out what was important to me and found a car that fits my needs.Michael is understanding,knowledgeable and showed utmost interest to make sure I was completely satisfied. I never write reviews,but I make I exception for the team at Plaza Toyota Brooklyn NY,especially to Michael Almanzar and Andrew Biswick for making my decision easy on my purchase of my Black 2012 Camry. I am getting a lot of compliments on my new car. I recommend Michael Almanzar at Plaza Toyota to everyone. I LOVE MY CAR. C Mercy Brooklyn ny

D. Forrest

20 de nov. de 2011

On october 30th .2011 i bought a used car from Plaza Toyota and after two previous purchases i finally found a sales person who had my interest at heart , he was very calm and understanding, very knowledgeable and showed utmost interest to make sure i was completely satisfied even after i drove away from the dealership. I would recommend anyone wanting to purchase a car to go to Plaza Auto Mall and ask for Sean Robinson.

rod09

19 de nov. de 2011

IN LIFE THERE ARE PEOPLE THAT JUST WANT TO MAKE ANOTHER SALE THIS WAS THE CASE AT IN HUNTINGTON TOYOTA IN LONG ISLAND. THEY DON'T REALLY CARE ABOUT THE PERSON AN THE FACT THAT A NEW VEHICLE IS A LIFE CHANGING MOMENT. IT'S LIKE ADDING A NEW FAMILY MEMBER TO YOUR HOUSE BECAUSE IT STICK WITH YOU FOR A VERY LONG TIME AN WHEN I STOP BY PLAZA TOYOTA AUTO MALL IN BROOKLYN AN TALK TO SALES PERSON LUIS BELTRE AND Andrew Beswick Sales Manager IT WAS SO WARM AN FAMILY FRIENDLY.THE 2011 RAV4 4X4 WAS NOT MY FIRST CHOICE BUT MY WIFE LIKE IT BUT ALL THE FACT WAS NOT EXPLAIN WHEN I WENT TO LONG ISLAND SO I HAVE TO COME BACK TO BROOKLYN TO GET THE FULL FACTS AND IT WAS WORTH THE TIME. HOME IS WHERE THE HEART IS AND LUIS BELTRE REALLY IS A GREAT SALE PERSON THAT WILL NOT FORCE YOU TO BUY BECAUSE HE KNOWS ITS A VERY LARGE TICKET ITEM AN ALSO A LIFE CHANGING ITEM AND MY COUNTRY MAN ANDREW BISWICK REALLY MAKE THE SALE WORTH IT FROM START TO END.THERE IS NOTHING TO SAY JUST THAT I SHOULD STICK TO WHAT I KNOW BECAUSE SOME PEOPLE ARE NOT ALL ABOUT THE SALE AND WANT YOU TO ENJOY THE VEHICLE FOR A LIFE TIME AND THIS IS WHAT LUIS BELTRE DID AND HE ALSO GIVE US SOMETHING TO EAT AN GAVE A FULL TANK OF GAS WITH MY NEW RAV4, NOW WHERE CAN YOU GO AN GET THAT TYPE OF SERVICE.IF YOU ARE LOOKING FOR A WONDERFUL SALE PERSON WHO WILL MAKE YOU FEEL AT HOME EVERY STEP OF THE WAY YOU NEED TO STOP BY PLAZA TOYOTA AND ASK FOR LUIS BELTRE OR ANDREW BISWICK. MY FIRST NEW SUV AND IT WAS ALL WORTH IT, THANK YOU SO MUCH FOR YOUR HELP AN TIME.

Jamel Davis

19 de nov. de 2011

I dont normally write reviews, but I want to take the time time thank the team of people at Plaza Toyota in Brooklyn N.Y. for helping to make my decision easy.I visted several dealerships in Brooklyn and Queens in search of a new vehicle.It was when I met a sales associate named Anthony Thompson at Plaza Toyota. Very professional he took the time to find out what was important to me and found a car that really fit my needs and my budget. He wasn't pushy and very patient. The entire staff seems to maintain a very customer friendly atmosphere. To Anthony Thompson at the team at Plaza Toyota:Thank YouI am loving my 2012 White on White Camry its absolutely PERFECT!JDavisQueens NY

Dwayne24

1 de nov. de 2011

This was one of the best experiences of my life. Everyone at this dealership help me in every way. The two outstanding people tat I came in contact was Luis Beltre and Andrew Beswick. I will always share this experience with everyone that I come in contact with. Thank you from the bottom of my heart for all the hard working people from Plaza Dealership.

orafrith

30 de oct. de 2011

Great Dealership i had fun buying my new suv very easy no problems. i like that i drove my car from the port to the dealership. Thank You Very

gshogun13

23 de oct. de 2011

Both Thomas and Al were extremely helpful. Thomas had sold my previous Toyota to me. Prior to purchase Thomas insisted we take a test drive. My wife loved the car as I did. The manager was fare in his appraisal of my trade-in and helped to get the best financing rate. WhenI came to pickup the car, Thomas explained all the details and suggested if I have any additional questions about details to contact him. Thomas also setup an appointment for the installation of the Toyoata alloy wheels with wheel locks. It has so far been an excellent experience.

Sturgesp1

2 de oct. de 2011

Louis Beltre listened to our needs, gave honest, clear, helpful answers,and created best sales options for our budget. Specifically, we discussedmaintenance, warranties, residual values of Camry versus Honda CVR,and Hundai models in our price range. In the end, we were confident thatwe got a great deal on a safe, reliable family car.

jcmedina

18 de sep. de 2011

Very knowledgeable and professional. They answer all my questions to help me decide and at the same time gave me suggestions without being pushy and showed integrity. I definitely recommend them and come back again.

mugsj

13 de sep. de 2011

My visit to Plaza Toyota was exciting and rewarding. We were introduced to Rafael whose quiet demeanor and informed professional approach impressed me immediately. He took time to answer our questions and shared the various options that were availble to us. He doubled checked the info. from time to time with his manager and conveyed relevant info. that we shared with him. we were happy to make the purchase and now we enjoy our Venza 2011.Thanks Rafaela.

jithendrababu

6 de sep. de 2011

Good place to buy, cheaper than other showrooms, can find lots of choices to shop around. I got the best deal, I am very happy with the pricing & vehicle.

drotachjr

3 de sep. de 2011

The moment I stepped into the dealership, I was greeted and and immediately received help. As I was looking at different cars the sales person was helpful and informative but not pressuring which is a big plus for me when I'm car shopping. We were introduced to Sales managers and they were also very friendly and were quick to be sure we were getting the help we needed. Our sales man was quick to offer a test drive on the Camry we were looking at and when we decided to purchase it was very knowledgeable on the paperwork we needed to fill out and took care of the paperwork in a very timely fashion so that we weren't needlessly wasting our time standing around waiting for paperwork to be processed, which is again a big plus for me.The price was very acceptable and in what seemed like no time at all we were on our way, the proud owners of a new Toyota Camry!!In my opinion they aced your above criteria, and I will be returning to Plaza Toyota for my next car purchase. Thank you and keep up the good work!

simplyradiant08

20 de ago. de 2011

Overall my experience was great and I'm very satisfied with my purchase.I gave quality of work a 5 based on the individual performance of the salesperson. However, from my obersvation I think there needs to be a better system. If a salesman is working with a client he should not also have to stop to attach plates to a car, take it to be detailed, take it to the gas station, etc. I am sure there are employees there that work under this capacity. The time that my salesman had to take out to attend to all the little things was time that could have been spent paying more attention to the needs of customers.

VDG

14 de ago. de 2011

This is my 122nd Car I have purchased The only time I left a dealership with a smile on my face.The staff was friendly,easy to deal with treated me as a friend not a customer.No sales pitch or bait & switch.Sold me the car I went in for.I would like to thank Joe in Service Ericand David Sales and Andelo and Paul Managers.Cant wait to buy car #123 Vincent

chickadee2780

10 de ago. de 2011

I didn't feel pressured or uncomfortable. The dealer was friendly knowledgable. There were a lot of makes and models to choose from. They made the process smooth and easy.

rintelabreu

9 de ago. de 2011

Respectful and courteous service. The entire staff was very patient and helpful with my children, 3 and 1. I would like to thank everyone involved in the leasing process for making it a pleasant experience.

Mmatthews612

16 de jul. de 2011

Excellent service. Great customer service. Good selection and options. This is the third time we have leased from this dealership. They have a lot of options.

munchie123

26 de jun. de 2011

The Sales persons was very friendly and professional, they answered all our questions and helped us to the best of their ability. They were very honest with us and made us feel comfortable.

cjlavass1998

21 de jun. de 2011

Working with Frank was a pleasure. He was sincere and honest. He never rushed us or try to use any scams on us to buy a car. I would recommend all my friends to him. Keep up the good work.

Trotach85

20 de jun. de 2011

I live in Central Jersey, I visited a few dealerships in the area with mixed results until I was referred to plaza toyota. It isn't very local but I did feel it was worth a visit. The first impression I had was no one was pushy, and I felt comfortable talking to the people there. I did however quickly decide on a car that I instantly fell in love with. After that my day was made very easy for me. All the handy work was taken care of in a timely fashion and I did feel like I was being taken care of and I trusted them. As an update, I have been driving my car for a few months now and I love it! It drives great and I was assured by the dealer that if I needed anything that I could just call and they would take care of it for me. I would definitely return to plaza toyota do to business in the future.

pookieny

19 de jun. de 2011

The sales persons were great, especially Shak Butler. He went above & beyond. The service department leaves alot to be desired. The car was detailed twice but still has residue on the body. The inside was dirty from putting in a sun roof & was not cleaned. I took 4 hours to get the car & I still need to return for another trip to get the auto start put in which they did not have in stock. Will probably go to another dealer for service. But I have more than great praise for all the salespersons in the dealership. They did not know what to do for me & Jose the financial person was also a great help & explained all the details which made the paperwork a breeze.

sallypaul4

13 de jun. de 2011

The ratings that I gave to this survey are based on the experience I had while shopping for a car. The rating were very derserving to the salesman, Keith Butler.

jennipher_83

6 de jun. de 2011

Justin and Keith went out of their way to ensure the best price available.They were readily available to me--even on days off; they truly went above and beyond the call of duty.I walked away feeling as if my comfort level was as important to them as it was to me.

Ptrfields

6 de jun. de 2011

This was a great experience. Customer service was very good. Keith is a great sales representative. He helped us with everything thank you we love our new car.

Hckystr176

6 de jun. de 2011

I worked with John and Andrew they are a good team they were goodbye me and my family made me feel like I was home not buying a car and I will recommend my family and friends to buy there car here they went over every detail before and after I got the car

asongirl

2 de jun. de 2011

While the prices were fair, and the salespeople were friendly, they were disorganized and my cash transaction took an inordinately long time and my initial paperwork was lost. I left my new car there for after-sale installations, and was not contacted for a day and a half and was given the run-around until finally someone called me back to give me the status of my car. There were items still not installed, however, I realize that parts had to be ordered. It remains to be seen whether I will actually get those items I paid for installed, so I am not ready to rate that as yet here. I have dealt with other dealerships in the past and they were far better organized. No one seemed to know what the other party was doing and communication was very poor. Overall, I am happy with my car, but the initial salesperson I worked with was very young and inexperienced and couldn't answer many of my questions. I also felt that several of the packages offered online were not made available to me. For example, I had wanted the Sports trim of the Rav4 with the enhanced performance package but did not want the appearance package with the run flat tires. I was told that that was the only available configuration for the Sport version. I was also told initially that the red exterior did not come with gray interior. That, too, was not the case. Overall, the salesman tried to give me what I wanted but I am not sure that I couldn't have gotten exactly what I wanted from another dealer.My biggest issues are the lack of communication and wait time for transactions

Omar said

27 de may. de 2011

I worked with John and Shak I got the price I wanted hassle free I would recommend this dealership 100% they were all very helpful and straight about price The delivery went fast and smooth I will be back for my next car Where can you beat this no where only at Plaza is the best

291154

24 de may. de 2011

Shakman & John closed the deal in under an hour and had my new car ready for pick up that evening.This was my tenth leased car from Plaza.I also enjoy the wonderful service when I bring my car in to the Service Center. They make a great team....Bruce Hoffman

uforatie

21 de may. de 2011

My experience with this dealership has been a very positive own. The personnel there were very courteous and helpful. They sat down with me and very patiently (even with my indecisiveness) guided me through the process in a very straightforward and understandable way. I found the atmosphere at this dealership to be very relaxed and consumer friendly. This makes it very easy for a potential consumer to discuss related issues and come to decisions without any hastle or tension.I was able to go through the process armed with all the information I needed and therefore able to make the correct dicisions for my family and me. And I really thank the employees of this establishment for this.Normally, I am a nervous wreck when it comes to purchasing an item like a new car. However, in this case, I had no problem remaining calm as all my quyestions were answered and my mind set at ease, which in turn fostered clear thinking which I think is always required for the kind of transaction I was involved in. And I owe this to the employees at this establishment. I must make special mention of Andrew, the manager of the dealership. Apart from the fact that this gentleman is a great communicator, I find him to be a real people person who possesses a very courteous, helpful, gentle demeanor that is a dream to any confused, nervous consumer. He was really great!As far as the product,I find that my new care is a great one and I am very happy that I made the purchase. With the kind of professionalism and knowledge with which the personnel at this dealership approach their work, I find it very to enthusiastically recommend them to people I care about - family and frineds.

Bowenr

19 de may. de 2011

My first New Car. I visited Plaza Toyota looking to purchase a car, I spoke to Shaun who was very polite, professional and trustworthy. He showed and explained what I should know about the vehicle and I agreed to purchase. It took 3 days (weekend considering banks were closed) for me to experience the comfort of my new car. I am satisfied with the service and the experience shopping at Plaza Toyota. I will recommend Plaza Toyota to anyone.Raphael.

sonias1

19 de may. de 2011

i heard a commercial wnet in met andrew the manager and just had a great buying experience evryone was courteous organized and efficient. the process was very seamless and happened so quickly way before my expectations. it was a truly great experience.

Margaretandstanley

12 de may. de 2011

My personal experience was very plesant I walked in and instantly Mr. Givins appeared and was at my service, it took me all of half hour to decide what car I wanted and whyMr Ben Givens was truly a plesure to work with, he thinks very fast on his feet. I will highly recommend him and all of the staff at Plaza Toyota to all of my friends and family.

yuriygina

12 de may. de 2011

it was the utmost satisfying experience I have had so far in leasing a new car.The atmosphere was wery curteous and prefessional. The dealer was very helpful and the management has been very appraochable and professional. The financial officer was very clear and honest, as well assistive.The dealer, manager and and the financial officer were extremely helpful in obtaining for me the best possible termes of the lease, as well as volunteering additional specials and deals.I was treated with a great deal of respect and the curtesy.I will definetely recomend this dealership to my friends.

CHEEKS

7 de may. de 2011

I give this rating because the entire experience was truly pleasant. From the moment I made the call the sales agent [Charlene} was very warm and caring she answered all myquestions and politely invited me into the showroom. Once there I was introduced to Andrea Drumgoole she was also very pleasant and took care of all of my needs. Once everything was decided and we picked the vehicle we liked the payments was a little higher then we could afford Andrew & Al worked with us and we came up with a payment that wasn't painful and that was comfortable enough for us to work with. Needless to say my husband & I drove away that evening in our 2011 White Toyota Camry I was smiling all the way home. Yes I would recommend this dealership to all my friends & family. Thanks to Al,Andrew, Melvin Shak, Charlene & Andrea I now have 6 more members to my family. Thank-you very much a pleased & very satisfied customer PS:I've been a loyal Toyota customer since 19951995-Dark Green Camry2003-Silver Camry2009-Magnetic Grey Camry2011-White Camry

LNania84

5 de may. de 2011

My experience at Plaza Toyota on Nostrand Ave was all in all a wonderful one. All of the employees were very friendly and willing to work with me. They were able to negotiate pricing as best as they could. All the members of this establishment, especially Thomas and Shaq worked hard to give me a great deal and great service.I would most definetly recommend Plaza Toyota to all of my friends and family, as well as anyone else looking to buy or lease a new car.

veraciousguy

2 de may. de 2011

Overrall rating is pretty good. The only disappointing part about it is the pricing. I got a good APR but the monthly payments are a bit high. I wasn't to satisfied with trade in price for the 2007 camry and secondly when i went back to the dealership with the 2011 camry for them to put the remote start and alarm in, i was notified 3 hours after when the alarm and remote start was installed.

renexny

29 de abr. de 2011

The name of the employee who assisted my husband and I, is Shawn. He was extremely knowledgeable about the product we were interested in purchasing. We were not forced or coerced into purchasing the vehicle we ended up buying. Shawn was very patient while assisting and informing us about the product. I will definitely recommended this dealership and in particular Shawn to potential customers.

priha7777

23 de abr. de 2011

Excellent service. Friendly staff. Would recommend for somebody looking to buy. Put 500 down on Sunday afternoon, Monday evening drove home in a new car. No pressure, very relaxed, good experience. +++

marciajg1

17 de abr. de 2011

From the initial phone call to set up an appointmen to driving away with my new vehicle, i was treated with respect. The staff worked with me to come up with a plan I cpould afford.This is my second car purchased from Plaza and I will be back for my next car!

nissam777

12 de abr. de 2011

I needed a car for my job and I couldn't decide what car to chose. Eric helped me with choosing a right car in my price range. He also gave me a discount and helped me to get approved for a loan. He has very good knowledge of Toyota products. If my next car is also a Toyota I will buy it from Plaza Auto Mall. The place is very convenient as they have Toyota service on the same block. RECOMMENDED!!!

Chiqlita

23 de mar. de 2011

DO NOT PURCHASE A CAR FROM HERE EVER!!! They are all liars, pass-the-buck, beat-around-the-bush people. They rip you off and are so insensitive. I fell in love with a pre-owned 2010 Hyundai Elantra, my very first car ever. I decided this was the one, signed all the papers needed to be signed, got a bank approval, got my plates, got my insurance, all the good stuff. They also made a deal to detail my car and install an active alarm. So, my car stood in the shop for THREE DAYS, and low and behold, THREE DAYS LATER, after thousands of phone calls, I was told by PAUL (stay away from him!) that my CAR WAS SOLD!!!!!! Thank goodness no money was lost in this unfortunate experience, but it was the worst experience ever!!! DO NOT BUY FROM HERE! SPREAD THE WORD!! THIS PLACE IS ABSOLUTELY HORRIBLE!!! THEY SEEM "NICE" BUT ARE RIPPING YOU OFF!!!! This place seriously needs to be shut-down!

karenminsky

15 de feb. de 2011

Everyone at Plaza Toyota was wonderful. This was the best experience I ever had buying a car. I would recommend Plaza Toyota to all of my friends. The salespeople and finance representatives were knowledgeable and helpful. I will always buy or lease a car from Plaza.

tanica_cox

3 de feb. de 2011

Donald was very informative and he was excellent at his job. He answered every questions and concern that i had. He was very patient with me. He went through everything with me step by step until i fully understood everything. I would recommend anyone to go to him. He was excellent!

lane25

7 de nov. de 2010

I go to this dealer tring to find the best certifed used car for my wife this sales man luis help me to find the best car in the lot we spend close to 2 hour to help to buy something good for my wife now she is happy and im happy because i dont have to deal whith her in the morning, the financial maneger Jose is so professional he talk to you honestly and whithout tricks like luis is he tell you something is that the way it is no rodeos not to much complication.

duckdodgers

11 de oct. de 2010

Gave best deal for trade in so far. But tried to have me insure a Highlander I possibly wasn't gonna buy, because that is they only way they could do the financing work, they said. They said if I switched my vehicle, for the Highlander on my insurance, that if I didn't but the Highlander, my insurance wouldn't collapse on my current vehicle, for 5 days, and if i didn't buy the new one, just call Geico back. I had them call Geico to ask about this, of course this wasn't true. I would have no insurance on my current vehicle if I didn't take the Highlander. 1st strike. Second, the vehicle I wanted, and what was suppose to be written up, was one on the showroom floor. They wrote up another, with a different color interior, but same color exterior. Second strike. Then they tried to get me with a 71 month financing at 7.9% APR, which would have been over $9,500 in finance charges. I said no, then they did 2.9%, at 60 months, which would have been just over $3,000 in finance charges. Same monthly payments though. Why not do that in first place? Tried to get an additional $6,500 from me. 3rd strike, and they were out. As I left, the finance person followed me, and was trying his best to get me to buy, along with the salesperson. I told them, I was not interested, as they had tried to con me three times. They had me park in the valet lot, and the salesperson followed me there, saying the finance manager would like to talk to me, just give the manager five minutes, that's all. I said no, and left. They did give best trade in value so far for my 2008 King Ranch Expedition, but those practices were a huge no no, especially with the financing. No matter where you buy, MAKE SURE YOU READ PAPERS. Make sure the payments make sense. Bring a calculator, so you can get the difference yourself, for what is financed, and what you will pay at the end, of your payment terms. Make sure when a vehicle is written up, you go and check the VIN number and stock number, to what they wrote on the papers. Salesman was honest, and helpful, for some things, then deceptive at others (switch of vehicle, and insurance thing)..........

sammyktong

30 de ago. de 2010

I am currently looking for a 2011 Toyota Sienna XLE AWD and unfortunately I have visited Plaza Toyota's showroom. On my first visit I had dealt with a sales person name Carlos and the sales manager, unknown name (Heavy set, male, Hispanic). Carlos that day was professional, but I couldn't say the same for my encounter with the sales manager. The sales manager's demeanor was very insulting. I am a potential buyer ready to purchase a vehicle, but instead of working with me he gave me the run around. Due to the price difference I left the showroom. I returned on August 28, 2010 after speaking with Carlos again. I asked if he had 2011 Toyota sienna XLE AWD in Pre-Dawn Gray. His response was yes they do and that I can stop buy the showroom anytime after 9am. I went back to the showroom with high expectations and only to find out that Carlos is not at work and no one can seem to find him. I then approached the sales manager on the floor about my interest in purchasing the 2011 Toyota Sienna XLE AWD, Pre-Dawn Gray color without the DVD and Navigation package for 34,000.00. He refers me to another sales Thomas which was very helpful and informative. I then repeated what I want and can they get it for 34,000. If they can do it, I will put a deposit down. Thomas comes back to tell me that they do not have the vehicle in stock and it will be in the showroom within 90days. But they do have a similar vehicle in a different color and the price will be 35,499.00. Once again the dealership has failed to provide the service it promises. I then had to speak to the sales manager who then aggressively tried to sell the vehicle I did not want. My experience with Plaza Toyota is so negative that I will advise anyone I know not to purchase vehicles from the dealership. No one should have to endure the poor, aggressive, conniving sales tactic that happens at Plaza Toyota.

oberst

1 de ago. de 2010

Huge rip off & unreputable. They were paid over $5,000.00 to repair a theft recovery. They caused more damage to the car and never repaired the car properly. Rueben claims they have an on site state of the art body shop. That is a lie they use an outside shop MG & Sons located at 9313 Ditmas Avenue. They are butchers and hacks which should be stripped of their franchise rights. I would never patronize Plaza as a result of this experience. Moreover, had I known back then what I know now...I never would have gone there in the first place.

jacobosborne

26 de jul. de 2010

I had a great experience at this dealership because of the friendly staff and excellent car buying experience. I worked with Troy over the phone before I came in to get pricing and features on my new Toyota Tundra. The sales process was quick and easy when dealing with Tom, the Sales Manager. I walked away with a great deal thanks to a trouble free trip to Brooklyn and I was driving in no time!

nick333

6 de may. de 2010

Anthony Scifano-Toyota General Manager at 2721 Nostrand Avenue Brooklyn NY 11210 refuses to return a deposit of $3000 dollars that was taken out of my account without my approval. It has been two weeks and I am getting the run around. It took the salesperson 2 seconds to debit the account but I am still waiting for my fund. I was unable to purchase the vehicle due to the high insurance rate I was quoted. They are very shady. If I would have read the negative comments on this website I would never stepped foot in this dealership.

genie

26 de ago. de 2009

BUYER BEWARE! YOU WERE WARNED! The most disgusting sales manager Tom at Plaza Toyota. I made an offer on a toyota, the floor salesman himself was nice enough, then he asked for my credit card i guess to make the offer seem serious to bring to the sales manager, the sales manager came to me with the most disgusting arrogant attitude, as if trying to intimidate me, then tells me he doesnt want my business, and yelling at me, asking me whats wrong with me because I didn't accept his price. And accused me of assaulting him, which his coworkers denied. So I asked him to give me back my information which he refused to give me me back my papers. Absolutely terrible service, my second choice was to buy a honda across the street because they ahd a car in my proce but i didnt bother because they were owned by Plaza also. BUYER YOU WERE WARNED. GO TO A REPUTABLE DEALER, BEFORE YOU HAND OVER YOUR PERSONAL INFORMATION AND YOU CASH.

bergej

13 de jul. de 2009

I had the most horrible experience here. They lied to me, over and over, about how much my monthly payments would be, the APR for financing, and the fact that the car was not under warranty. I am still too upset to discuss more details. Now it's been a month, and they still have not processed the registration for my car. I called DMV and they have no record of this being my new car.

acon_99

1 de jun. de 2009

They have way too good price on internet, which is lower than Edmund price.And the internet sales say they have the car I want in stock..For a special reason, they e-mail me the price quote of '09 Toyota with '08 Toyota!Not only me, but also my wife got the same e-mail with WRONG YEAR of the price quote.When I went to the dealership, There is NO CAR I want in stock.and the low price is ONLY for the in stock car.they tried to charge me "new car preparation fee $800"!!!

sashikona

29 de may. de 2009

I had a ver bitter experience with Plaza automobile. I wanted to purchase a new car. The sales manager was very rude, when we started negotiating the price he came across as a very unfriendly arrogant and an aggressive person and gave the least importance to being respectful. He finally agreed for a price and the next day when I approached him he refused to sell the car for the price he promised. It was so obvious that he did that on purpose. I have a written proof of the price he promised to sell the car for....I wish I could scan and upload it. I would never recommend Plaza Automobile to anyone.

JacobJones

23 de abr. de 2009

I went in on Sunday to purchase a new Toyota Corolla for my daughter and found the dealership through Google. I have also visited Bay Ridge but was given a hard time when trying to find the right fit. The Salesman named Steve was very helpful and professional at getting me the car in a timely fashion. It took a few hours and when I got home my daughter was extremely happy with the car. I want to thank Plaza and let everyone know that they have some quality people willing to help. Ask for Steve he will be willing to help you.

shme4

25 de jun. de 2007

Run from this dealer.

kishu111

2 de ene. de 2007

The person that spoke about the phone incident is telling the truth but then again so many sale-persons know exactly what to say to save themselves. Keywords: "misunderstanding", "Miscommunication"They can get away with this according to lawBut the devil is in the details!!if you talk to someone over the phone get a very detailed email, stating everything from the year, model, color, wheel size, rims, spoiler, side moldings.You have to tell them there will be no appointment until this email doesn't come through.try to make them send everything in one email...this is the trick they will try their best to send many emails with everything you asked for but every quote they send you will be for a different car model(V4, V6).I also went down to the dealership on chistmas eve to get a good deal but they also tried to scam me. I spoke to about 5 different dealerships and about 10- 15 sales representatives they all said side moldings are standard with the sports edition (se) but when i went to purchase the car and after about an hour of negoation I was ready to sign but something made me ask if the side-molding were included but just then they say no it is an additional $400.00 then I knew they were a scam. How did I know b/c invoice price for side molding is about $115 to $120 something like that...this it the cost to the dealer and the consumers price is $200.00. Another tip is if they are going to charge you a document fee tell them to charge this fee as well "document me walking out on you" b/c there is no such thing as a document fee.

ipswich_town

24 de abr. de 2004

So we go to buy a Sienna (with 4 wheel drive)<br>and put down a credit card deposit.<br>On the day of pickup, we notice that our Sienna<br>does not have 4 wheel drive. They attribute<br>this mix-up to a miscommunication. We're<br>pretty upset because our time was wasted<br>traveling to this dealership and call off<br>the deal. We are told that our credit card<br>will be credited with a refund either that <br>Friday or the following one due to their<br>policies. Fine.<br><br>Nearly a month later there is no sign of the <br>credit. When we call them about it, they said<br>they were waiting for us to call them to <br>remind them to credit us. We were incredulous.<br>Along with not carrying out what they promised<br>to do, it was simply a ridiculous notion to <br>expect the customer to serve as a reminder for<br>a basic refund transaction. What legitimate <br>business operates that way?<br><br>These people seemingly do anything <br>to attempt to cheat you out of your money.<br><br>For a far better shopping experience in NYC,<br>try Queensboro Toyota in Queens.<br><br><br><br>