Rod Schmidt

12 de ago. de 2016

Just completed the purchase of another new Edge. Went into the dealership not really expecting to purchase as our Edge was only 3 years old. However, we were able to purchase a new Edge and actually lowered our monthly payment. Taylor Henkel walked us through the process of crunching the numbers and when it was apparent they were coming out favorably, he walked us through the process of deciding what features we wanted. He was patient, helpful and respectful. We've purchased Fords from this dealership since the mid-70's, long before Preferred took over the dealership. They have continued the personal, courteous service we experienced when the Redeker family owned the business. Speaking of service, we have had great experiences with the Service Department through the years. Don Blackmer has been our "service doctor" for quite a few years now. He is knowledgeable, listens to what we have to say and makes us feel that he has our best interest in mind when dealing with us.

Donna & Rodrigo V

4 de ago. de 2016

we were very pleased with everything. The service was very good from the time we entered the door. They were very helpful and answered all our guestions we had about the car. They were thoughtful and explained were all things operated before we took our Ford Escape home. I would tell other people t about it.

Daniel

31 de jul. de 2016

Go to Preferred Ford in Grand Haven for a great deal on a new vehicle. I just bought a new Ford truck from Bill Fisher. He and Dave R will fix you up with a great deal. No gimmicks. Straight forward deal. Call and ask for Bill Fisher.

Chris

28 de jul. de 2016

I worked with Don. My experience was excellent. Service was on time and everything was done quickly.

Jim Rogers

1 de jul. de 2016

Jason made our vehicle purchase a fun and friendly experience. Randy gave us great value on our trade. I would highly recommend Preferred Ford to anyone looking to buy the best......... A Ford!

TCG & MFG review

7 de jun. de 2016

Bill was very accommodating of our schedule while looking at new vehicles and willing to work with us to obtain the vehicle we wanted. He helped us narrow our choices and then searched to find a vehicle to match our wants/needs. Thanks for your help, Bill.

L Stapula

25 de may. de 2016

Service dept. is always friendly and helpful. Service is done in a timely manner with little inconvenience. Whenever I call, they seem to be able to get me in pretty quickly. Love it!

Posey

14 de may. de 2016

I worked with Chris on the trade in of my vehicle and the purchase of a used Chrysler Town and Country. We both knew going into the deal the the Town and Country needed a new left read wheel bearing. The dealership agreed to replace the bearing at no cost to me. While being repaired, it was discovered by the mechanic that there were two other issues with the car. I had already purchased the vehicle but the dealer fixed the other two issues at no cost to me. I really appreciated the Sales Manager, Dave, standing behind the car his staff sold me and making sure that the car was in perfect running order and that I was totally satisfied. I have read horror stories of people buying a used car only to discover mechanical problems later and being "hung out to dry" by the dealer from whom the car was purchased. Not so at Preferred; they stood behind their product without any hesitation. I would recommend the Preferred dealerships in Muskegon and Grand Haven. This was my second used car purchase at Preferred Ford in Grand Haven. It is a nice place to do business!

DonO

12 de may. de 2016

I was very pleased the way Mr. Sweeny help find the right truck for me.

Carl Cumings

28 de abr. de 2016

John did an excellent job taking care of me. I would take my business back in a heartbeat. great truck great service.

Obahnracer

28 de abr. de 2016

only had my explorer a few days. The buying process was flawless. Have delt with Preferred Ford since it was Reddeker. Have bought 7 vehicles from Preferred and will coninue to do so. Never had any problems with the service department. Always been on time with my appointments and very knolageable.

Wbeverly

12 de abr. de 2016

Very good Service! salesman Jason Holland great with information on everything

Preferred Ford Fan

10 de abr. de 2016

Chris Smethwick is the most accommodating and patient sales person I have ever dealt with. He went out of his way to make sure that all our needs were satisfied. I will definitely work with him again and recommend him to all of my friends. The other employees at Preferred Ford were fantastic as well.

JCKK93

10 de mar. de 2016

Great experience from beginning to end. Will definitely go back again!

Christine

26 de feb. de 2016

After five years of going to Preferred Ford of Grand Haven, Michigan and asking for "Don in service", we know we will have the fastest, kindest, & reliable person and service possible!

Eagle Mike

26 de feb. de 2016

A great experience! My wife and I were fortunate to have John Sweeny as my contact salesman. He was friendly and well versed with Ford products. John worked hard to find the perfect car for us.

Kenton

7 de feb. de 2016

Bought a used car from the grand haven dealership. Excellent customer and a great job at getting me financed even with my lower credit score. Ask for Taylor Henkel he's a great salesman to work with

Evelyn Brown

1 de feb. de 2016

Was a great experience, quick service. Walked out happy.

A.E.

27 de ene. de 2016

Recently purchased a used 2012 Ford Fusion from this dealership, and overall was very happy. We dealt with Chris Smethwick, and I would highly recommend him and this dealership. He was very upfront and helpful, and made the whole process very easy and straightforward. His continued eagerness to be of help has been a bonus; you don't often get that kind of service after the transaction has been completed. The only complaint out of the whole process was the about the detailing of the car. We were a little disappointed in the condition of the car when we received it. Generally speaking it was clean, and looked nice at quick glance, but there were several spots that were overlooked, including gunk along a few radio buttons, a residue on the radio/clock display, and hair and food between the seat and the console -- pretty small stuff in the scheme of things, but also things that I thought could have easily been taken care of if the detailer had been more thorough. All that being said, I still would definitely recommend this place and Chris, and would go back again for the our next car purchase. It's still a great place to buy a used car! I would just make sure to double check stuff like the detailing before I drive away next time.

Robby

12 de ene. de 2016

Don Blackmeri is one of the service reps i have meet. Great attitude, helpfull and willing to go beyond the normal level of service.

Chris Zahrt

11 de ene. de 2016

The process was a simple as could be. I was pleased with Bill Fisher, the dealership and my new vehicle. I have already given Bill's name to 2 people that I know are looking for a new Ford vehicle within the next 2-6 months.

AG Anderson

8 de ene. de 2016

This outfit "gets it" ! Acquiring a major asset made easy, enjoyable and fun. Look here first - or better yet, look here last - and prove to yourself the difference between 'everyone else' and "top-drawer" ! The consuming public also "gets it" ... if a business does not make money ... that's a bad business plan -right? Think Humpty-Dumpty. The basic issue is this: are you viewed as a one-time buyer .... or you and your 'hard-earned' finances respected to be an assured long-term and repeat customer. This author does not write reviews in the ether; and, just as with this organization -- the are exceptions --- and I am happy to break open the time to say: Thank you for taking my money ... I know you didn't want to take it ... but I insisted .... and.... to quote the former Governor of CA: " I'll be back!" :-) AgA [ Ask for John Sweeney by the way ]

Betty C.

7 de ene. de 2016

I just purchased a Ford Escape and highly recommend Preferred Ford in Grand Haven to anyone! They took care of exactly what I wanted and were very accommodating!

Jeannie Vos

30 de dic. de 2015

Thank you for the great service! We love our used car!

Romoma Gauthier

10 de dic. de 2015

Chris was very knowledgeable about many facts about the car we were purchasing.going over in detail all extras the car offered.answering all of our questions an concerns.Chris was very nice making us feel right at home.giving us a tour of your facility,introducing us to his boss ,as well as others involved.by the time we left, Chris made us feel like family.a very enjoyable experience,an a wonderful place to purchase a automobile.thank you from both my wife an I for all u have done for us. Don an Mona Gauthier

Lakesider

9 de dic. de 2015

I went for a regular oil change and tire rotation and was pleasantly surprised by the renovated service area. The waiting room was very comfortable, clean, beautifully decorated, and relatively quiet (no obnoxious TV blaring). Service was done promptly. I was very impressed.

Liz

5 de dic. de 2015

This past summer I decided to look for a new car. I wanted a Focus Hatchback with manual transmission. Everywhere I went around the GR area basically told me good luck finding something like that, and that there aren't many around, and would try and sell me on some other "deal" in their lot. When I came to Preferred Ford in Grand Haven, they did the exact opposite. I told them what I wanted and they got it for me. Taylor Henkel was my sales person and he was awesome. He went through all the databases they had and found me my car and had it on the lot the next day for me. He was very informative and and always answered all of my questions in a way that I could understand, without all the sales hype. He even stops by to chat while I'm waiting for my oil change, just to make sure all is well! I also want to mention that the financing guy (I'm sorry I can't remember his name) is REALLY helpful! He wants to make sure you know what you are getting into financially , and he never makes you sign anything you don't understand. It was my first time leasing and he made sure I knew what everything meant before I signed. Thanks so much! Highly recommended!

RandyB

4 de dic. de 2015

At Preferred Ford, I was very happy with the sales staff (Jim Sweeney) and overall experience of buying a car. I will be back in a few years for my next car.

Joshua L Brown

14 de nov. de 2015

Was my first time buying from a dealership and could not ask for a better experience. The staff was extremely friendly and knowledgeable. The salesman (Taylor Henkel)we worked with was great!!! He answered everything I asked about and did not push about anything. We will be returning there when it is time for my wife to get something new. Highly recommend!!!!

Linda Taylor

10 de nov. de 2015

I was referred by a co-worker to contact Chris Smethwick at Preferred Ford.In talking with Chris he stated he found a car that he thought I might be interested in.I applied for credit and was not approved, but Jeff proceeded and was able to get me approved by a credit union.I came down to see the vehicle.Chris took me on a tour of the facility and I was impressed with the cleanliness of the dealership.Chris then took me for a test drive and decided to purchase the vehicle.Chris then took me to meet Jeff to finalize the deal. Chris was very kind,personable and made me feel very comfortable. Jeff was kind and explain everything and answered all questions I had.I received a follow up call from Chris to see how I was doing,how the car was performing and if I had any questions.My experience at Preferred Ford was very pleasant.I will be referring anyone interested in purchasing a vehicle and directing them to Chris Smethwick. I know Chris will treat them with respect and present himself professionally. Linda Taylor

Tim Corniila

8 de oct. de 2015

John Sweeney was exceptional . Handled my transactions extremely well . Even when my bank was in another state.

Kyle H

3 de oct. de 2015

Went looking for a brand new F-150 and these guys hooked me up. Everyone I met was very nice and the buying process was simple and easy. Huge selection of trucks there too. Will be going back to them for my next new vehicle.

Sandy Griffin

1 de oct. de 2015

I went to Preferred Ford this Spring and spoke with "Alex" - a very delightful, friendly, sincere young man. He continued to follow up with me as I'm a "Ford Truck" lover. I finally made it back to the dealership to look at the vast array of trucks they had on their lot. It was hard to pick from the volume of inventory they had, but Alex helped me out with his knowledge and assisted me in picking out the best truck for my needs. I must say that all the staff there are very friendly, knowledgeable, and easy to talk with. I purchased my beautiful 2015 Truck on September 30, 2015. My experience with Preferred Ford of Grand Haven was an absolutely awesome experience and I hope to continue doing business with them in the future.

Brandon H

27 de sep. de 2015

They have put a lot of upgrades into this dealership. The facilities are top notch and service is good. I worked with Leanne and Dave the General Sales Manager who took care of all our questions and concerns. I would recommend them to all my family and friends.

Buddy & Teri 2015 Focus

18 de sep. de 2015

I have worked in the Automotive Industry for 43 years, I am a Quality Manager and my customers demands a certain level of expertise and knowledge from me. My wife went first to look at a vehicle and made contact with Jason Holland Sales Rep and was treated with respect at all times, we closed the deal in large part due to Jason and he will be who we work with in the future. You only get one chance to make a first impression, great job Jason.

Katie

8 de sep. de 2015

I had heard good things about this dealer so I traveled from Holland to look at cars there. The sales woman who assisted me, Tonya, was more distracted and focused on her phone then she was on helping us and answering our questions. I have heard that other people had great experiences, but they must have had someone less rude working with them!!!

J.D. Matthews

1 de sep. de 2015

Purchased a used F350 Super Duty dually at Preffered Ford. Worked with Bill Fisher, who provided excellent service in the transaction. Probably the easiest vehicle purchase we have ever made. No high pressure sales tactics. Bottom line . . . work with Bill Fisher for a pleasant purchase.

Chuck and Sharon Aiken

20 de ago. de 2015

We were on a road trip to Muskegon, MI, for my husband's work when we broke down. We were in Coopersville and unfamiliar with the area. We called Ford and they sent a tow truck to take us to the nearest Ford dealer which turned out to be Preferred Ford in Grand Haven , MI. We pulled in late on a Monday and was greeted by Ron in the service department. In less than a half hour they had diagnosed the problem! Since it was late we knew it wouldn't be fixed until the next day. Ron was great! He went over above as a service employee. He set us up with a loaner vehicle, told us of a great motel to stay at, talked about local restuarants, and most of all to check out the beach and lighthouse! Ford can certainly be proud of this dealer and their service department and employees! Great job!

Mr. & Mrs. Martinez

18 de ago. de 2015

We decided to visit this dealer after we saw their commercial advertising a "trade in and trade up" promotion. We looked at a few different vehicles - an F150, a Ford Escape and a Buick Encore. The financing process was no less than spectacular! Excellent service from all the staff, we were given the Blue Bucket tour and they were super welcoming even though we chose the Buick :) we plan to return for some protective treatments to the car, and take advantage of their $14.95 oil changes! Thanks to Alex and Jeff we definitely "traded in and traded up"!

Donna D

25 de jul. de 2015

I want to say that the staff at Preferred Ford on S. Beacon Blvd, in Grand Haven, are the best! Excellent customer service and fast and complete repair service! Thank you Ron King for friendly and excellent customer service. You made me feel like I mattered and not just another service order. Tom Udell thank you for your fast and efficient work on my car. I am always satisfied with how I am treated and the service I receive from the staff at Preferred Ford! Thank You!!!!!

Julie and Roger

10 de jul. de 2015

Chris was friendly and informative. We just bought a 2010 F-150 Truck that we look forward to driving for many years. Even with the construction everyone had a smile and you can see a sense of pride for their company. I appreciate the attention to make this experience a good one. Thank you - Julie and Roger.

JAS

6 de jul. de 2015

I just traded in my 1998 Mercury Tracer wagon for a 2010 Ford Focus, and I'm very happy with the deal. Taylor is a very friendly and helpful sales associate, and he put in good deal of effort to make sure my insurance company didn't drag their feet with the information that they needed to fax to the dealership. The car was very clean inside and out when the purchase was finalized, and while I would have liked to drive off with a little more gas in the tank, I'm still very satisfied with the overall experience.

judy15

26 de jun. de 2015

Tried to sell parts not needed. Do not do the things they say they did causing danger to us and our vehicle and are not thorough

Julie Martinus

12 de jun. de 2015

I had an awesome experience buying a new 2015 Ford Escape. I want to thank Matt Babcock, Bill Fisher, Dave Riemersma, Daivd Niles and Jeff Sweeris for making my dream of a new car happen. You are the knights at the round table going above and beyond to make me feel like a princess. I can't thank you enough.

skf0321

30 de may. de 2015

Took my car in for a 30,000 service. I am always very confident that Preferred is only going to do what's skf0321 absolutely necessary. Due to construction, there wasn't any TV to watch, but that was only a minor issue.

McMillans

27 de may. de 2015

The customer service we received from Jason Hollland was above and beyond! We weren't an easy sell or easy to please but Jason did just that. Jason and Jeff (finance) worked miracles for us! We were able to get out from underneath a broken vehicle and a high interest rate vehicle to 2 new vehicles that are very manageable!

ford34guy

27 de may. de 2015

Awesome service! I worked with Riley at Ford, she is one of the most professional sales consultants, and will take care of you! Highly recommend her to anyone that needs a car!

fordguy19

27 de may. de 2015

I've been working with Riley at Preferred Ford, she is the best! Very easy going and doesn't pressure you at all! If you are in need of a new or used car go to her for help!

truckman12

27 de may. de 2015

Riley has been such a help in buying my vehicle! She is the best to work with, go to her if you are in need of a new or used vehicle! She is so easy going, and there is no pressure!

Rhonda from Holland

23 de may. de 2015

I would definitely recommend going here and seeing Jason. I went in wanting to stay within a tight budget and they were able to keep me in my budget and get me out of a car I didn't want into and SUV that I love! Everyone there was very friendly and down to earth. Wasn't pressured at all. The process was simple and painless!

Randy

4 de may. de 2015

Prompt reasonably priced service from an excellent staff.

Brie

24 de abr. de 2015

This was my first experience with Preferred Ford, but my second car lease with the assistance of David Ramos. David went above and beyond both times to make sure I was extremely satisfied with the vehicle I was going to lease. He was able to meet my needs and wants of a new vehicle and beat my expected monthly payments. He took the time to make sure I understood all the new futures of the new car and that I was comfortable before leaving the dealership. I would recommend anyone looking for a new car to see David Ramos at Preferred Ford Grand Haven.

Diane

20 de abr. de 2015

I emailed a tech question out to our salesmen of which we purchased a car from about 3 months ago and within about 5 - 10 minutes I received a complete response to my question! His response and answer was very good customer service. Thank you David

George Boyle

18 de abr. de 2015

I was really impressed with David Ramos, he was optimistic through the whole process, instead of getting a used car like I thought I was going to have to get he worked his magic and got me a new car with lesser payments as I thought I would pay

Pat and Karen

1 de abr. de 2015

We just purchased a 2015 Escape from Bill Fisher. We were swept away with good service and attention! We would like to thank Bill, Dave Niles, and all the rest of the crew, for making our purchase experience so nice. Thanks again!!

Michael S and Joanne Yost

31 de mar. de 2015

Jason was our sales consultant, as he met us at the door. He was very knowledgeable of the vehicle and the product line. He was always extremely cordial and was willing to work with our schedule, which can be very difficult at times.

Deb&WayneR

31 de mar. de 2015

My husband and I were out window shopping for a truck in general, looking at what was out there. At one point my husband asked me. "Shall we go north or south." My reply was, "South, it is warmer that way." So, south we went...along the way, deciding to pull into Preferred Ford of Grand Haven and look around there. We were then assisted by David Ramos, who took the time to go over various options with us, for the purchase of a truck my husband had been wanting for a while. David Ramos gave it his all, working with us and what we could do, to make it happen. Though my husband and I were only window shopping at the time, we were able to get the truck we were looking for, a Ford F-150. Thank you, David Ramos and Preferred Ford team for all your help, time and teamwork to make it happen.

MD

30 de mar. de 2015

I bought a 2012 Explorer with help from Jason Holland. He was excellent. Helped me with everything I needed and never pushed me too hard to make a sale. He was more concerned that I found the right vehicle for me. They gave me a great deal on my trade, too. I couldn't be happier. The rest of the staff at Preferred Ford was very friendly as well. I plan to go in there for all my service needs.

Nick M.

30 de mar. de 2015

I was reluctant at first to approach this dealership after I noticed a truck on the lot that fit my wish list. My reluctancy was due to experiences of larger dealerships in the past. But after my initial contact with Dave Ramos the past became exactly that....the past. This was a very comfortable, zero pressure transaction that occurred after even meeting MY price offer. I took the vehicle as is with no other commitments from Preferred but that was not the end. I inquired about the cost of removing a small dent in the door and the answer was.."the dent guy is actually here....I will just have him remove it next".....really!!!! now that is how to create a reputation in customer service. Still not done......after 1 day of driving the vehicle I notice the satellite radio antenna was inoperative, so I made contact with Dave Ramos who relayed my concerns to the General Sales Manager David Ramos. His reply?..."We will take care of it", and they did. This experience of buying a vehicle has been the best to date. I commend Preferred Ford on living up to their motto "Customer Service". Not only do they talk the talk.......but they walk the walk! Thanks to all for treating this one individual with the respect and dignity as if I was the only customer.

kirke harris

26 de mar. de 2015

negatives: 1. asked for "spoiler delete" when ordering with salesman. car came with spoiler! 2.high pressure to purchase dealer extras ie: rust proofing etc. even after saying NO! 3. heard life story and wealth of finance person. could care less, just wanted paper work done! 4. salesman programed garage door opener which didn't work and we ended up getting specialist to make it work. salesman said bring bill in and they would take care of it. gm made a big deal of it saying it was in owners manual that some openers required special service. bill was a whopping $37.50. finally said yes after I requested bill back saying " forget it". really classy! they did give me paint clear coat treatment to compensate for spoiler mess up. if I ever buy another car from preferred I will read what they actually submit as an order.

Bethany Miller

26 de mar. de 2015

We leased a new ford fusion from Jason Holland, he was a amazing salesman, very professional and very patient. The sales manager David was also very helpful in finding us the right car for our needs. We love the fusion, has been a great car so far.

Dave D

23 de mar. de 2015

Just traded in my 2011 F250 and upgraded to a 2015 F350. Worked with Dave Ramos. Great experience he found the truck I was looking for and Preferred had it delivered in 24 hours. The whole buying experience was quick and efficient. No non-sense. Got a great deal and a great trade-in price. Preferred is even taking care of removing the cow-catcher grill off my old truck and installing it on the new truck. Dave and the team at Preferred are great to work with, and Ford has great products.

RJ

22 de mar. de 2015

I bought my new Ford Escape from David Ramos. David was very knowledgeable about the vehicle I bought and provided excellent customer service. David took the time to walk me through all of the features of my new car, followed through on everything he promised and sent an email after I left the dealership to see if I had any questions. I would buy another car from David and recommend David to my friends. The manager of the facility also took the time to talk to me and my husband and was very friendly. At this point I did not rate the facility because the dealership is under a major renovation.

MK

18 de mar. de 2015

Purchased a 2012 Ford Fusion from Preferred Ford. David Ramos made purchasing a new car easy and fun, the rest of the staff was very friendly as well. I recommend going to this dealer to purchase a new or used vehicle.

Da Troll

17 de mar. de 2015

I am very satisfied with the sales and service at Preferred Ford. Service has always been of high quality, Don Blackmer has provided timely and helpful service to all members of our family over the years. Sales professional David Ramos was very helpful in closing the deal in the purchase of my new truck recently. Sales was not high pressure and provided me with all applicable rebates, incentives and good trade in value. Sales help did not end with the vehicle delivery as David has spent quality time with me reviewing the operation of all the vehicle options and technology.

Sb

16 de mar. de 2015

I just bought a car, Riley was the best! I highly recommend her to anyone that wants great customer service, and she made it so much fun! Overall Riley made it so simple and easy, go see her if you need a car!!

B&T

15 de mar. de 2015

My Husband and I just got our very fisrt New car on3/12/2015 . Bill Fisher and the Preferred Ford team are Great ! Bill worked we us till we found the Ford Escape we wanted ! Everyone at Preferred went above and beyond to make this happen for us! Thanks Preferred Ford

C. VanderVelde

14 de mar. de 2015

David Ramos in sales is the absolute BEST! We purchased our F-150 about 7 months ago and knew we would be back within a year for a second purchase specifically from him. David was outstanding! He listened and made sure to find the perfect match for what we wanted in a new vehicle. He made sure to explain different options, was patient, showed us how everything worked and waited for us to test out several vehicles. What a great experience! Thank you David Ramos!

G. Ted Merriman

13 de mar. de 2015

This Dealership has been anything but Spectacular from the Sales Department to Finance to the Service Department, I would highly recommend this Dealership to anyone purchasing a vehicle. This is my Second purchase from Preferred and wouldn't consider anyone else. Salesman David Ramos has been Phenomenal and I would Highly recommend him if your in the market for a vehicle.

Kim

13 de mar. de 2015

I called and made an appointment for my routine oil change. The customer service was great. He was courteous, found me a time just a few days away, and I felt satisfied with his performance. Then I dropped the car off, the service was done in a timely manner and with a positive attitude. Thank you for your hard work and dedication to Ford. (I have had Ford products for nearly half my life and have never had an issue I could not get resolved.)

JC

12 de mar. de 2015

Bought a 2013 Escape from Jason Holland. Great experience. This is my first Ford and I'm very happy with it and the service I received from Preferred Ford.

Carrie Z

11 de mar. de 2015

I recently bought a used car from this dealership. I can't say enough good things about my buying experience with Mike Sobiechowski. Both he and other staff at the dealership went beyond my expectations and any other buying experience I've had with purchasing a vehicle (new or used). I recommend this dealer for anyone looking for a vehicle and would point them in the direction of dealing with Mike (or any other salesperson) - you won't be disappointed!

A very happy 350Z owner

10 de mar. de 2015

I live in a north suburb of Chicago, had been looking for a Nissan 350Z for over a month, and couldn't find a single car which matched what I was looking for. I was just about to give up when I saw a car on Cars.com for sale by Preferred Ford in Grand Haven, Michigan. I was a bit reluctant to buy a car from a dealer more than 200 miles from me. However, Prefered Ford was ranked 4.9 out of 5, and I could return the car within 3 days of sale for a full refund, both of which were exceptional. I called the dealership and was fortunate to talk with Jason Holland. Jason answered all my questions, and was very helpful. We agreed upon a price, and it was time for a road trip. I went to Preferred Ford several days later. I met with Jason, who walked me through the sales process. I then spoke with Jeff about financing, and he got me an excellent rate and an extended warranty, the cost of which was rolled into my loan. I left Preferred Ford with a perfect car for me which was even better than I hoped for, an excellent price, and a very pleasant buying experience. As I drove away, there was 1 thing I didn't understand -- why was Preferred Ford rated 4.9 instead of 5+.

Ruthann the "Negotiator"

5 de mar. de 2015

Had some miscommunication with sales person,,, but John Sweeny was able to get things straight and received a fair price.

Goliath182

27 de feb. de 2015

Went in to look at trucks and was helped immediatly. I was able to go inside and find the trucks with different options that I wanted before going outside and test driving them. The salesman I had was very honest and worked to get me a truck that had all the options I wanted even though it was not on their lot. The finance manager is a nice guy who explains the different options you have for warranties and insurance without pressuring you into purchasing anything. I walked out with a nice new truck without having to be pressured into doing anything, which makes me far more inclined to visit this dealership first for my future car needs.

Totally Satisied

24 de feb. de 2015

I have been buying and servicing my Ford Vehicles for over 11 years at Preferred Ford in Grand Haven MI. I have always experienced a great staff and very good service for my vehicles. Totally satisfied!

Lonnie

21 de feb. de 2015

Full service oil change on my 2014 Fusion yesterday. Finished before my second cup of coffee was! Thanks, guys!

FordLover

19 de feb. de 2015

I had no prior experiences with Preferred Ford, but they made the car buying process so easy! I felt like they truly cared and wanted to find the right vehicle for me and were very honest!

MilanOwner

11 de feb. de 2015

I had an awesome experience buying my first car from a dealership! Bill Fisher is absolutely wonderful!! He takes so much time to make sure you find the car you love and is very honest! I would recommend him to everyone. As a first time buyer I felt comfortable and trusted that I would not leave with a bad experience. I also did not feel super pressured! Every employee I interacted with was super friendly and helpful! Great job Preferred Ford of Grand Haven and thanks again Bill Fisher!

Beth

7 de feb. de 2015

Great experience leasing my new Ford Escape from John Sweeny. He was very helpful... answering my endless questions! Leasing was a quick and simple process that impressed me immensely! Thanks to the team at Preffered Ford in Grand Haven!

Happy Exploreer Girl

3 de feb. de 2015

I love my Explorer, and my salesperson David Remersma a few months ago told me I would. I ran into him at Meijer Saturday, and he was so right, this winter has been a breeze with my Explorer. Thank you Preferred Ford. The service dept is Great too! Donny even knows my name, from the last time I visited. Thank you for a local GREAT dealership

Lincoln Lover

15 de ene. de 2015

Working with Preferred Ford was so easy for me. They worked with me so much more than I even thought dealerships would. I live about an hour and a half from the dealership, and they drove the car I was interested in down to me the same day I called on it, and let me keep it for a couple of days, no strings attached. It was awesome! The buying process was quick and easy, and they even fixed a part for me for free and drove it back to me. I would definitely buy a car from there again! The reason I'm only giving facilities 3 stars is because when I was there they were in the middle of renovations.

Kirke

14 de ene. de 2015

Don and Chris in your service department are the best. I would not take my car to any other dealer's service department. They are always willing to help no matter what the problem.

C & G VS

21 de nov. de 2014

These great folks at Preferred Ford could not do a better job. We have had a few reasons to deal with them ,since buying our new car. They go the whole 9 yards to explain every thing and have you leave a happy customer.

Dan S

5 de nov. de 2014

Bill Fisher recently sold my wife and I one on the first 2015 Mustangs that Preferred Ford received. Even though he said he was fairly new at car sales he must have been really well trained because it didn't show. He was very helpful and courteous and made sure all my questions got answered. In my opinion he has shown me that he can have a bright future at Preferred Ford.

Explorer1

3 de oct. de 2014

I purchased my Explorer from Preferred and Bill Fisher. I was expecting the usual pains dealing with a new car dealer but this was a very good experience. They found the Explorer I really wanted and we agreed to a good price without much hassle. They had a very friendly staff and the whole purchase process was low key and very good.

Sandy M

29 de sep. de 2014

I bought my Explorer through Preferred Ford and David Riemersma, it was great from begining to end. When I came in for service, I had the same experience. I would have all of my friends go to this dealership, I have Never been treated so well!

MLK

29 de sep. de 2014

I would never go anywhere else to have my baby Mustang repaired NOR would I buy anywhere else!! David R. was and is the best salesman EVER..the whole process was painless and rather speedy!! If you haven't checked out Preferred Ford in Grand Haven YOU MUST!!!

Terri Z

28 de sep. de 2014

I came in for an oil change & drove off in a great new vehicle! Thank you Dave Riemersma for such a great car buying experience! Can't wait to sent my friends & family to this GREAT dealership!

State Fan

25 de sep. de 2014

I recently visited Preferred Ford to purchase my new Ford F150. From the moment I met my salesman Jason Holland we hit it off. He really knows his product and he is a great guy too. He made the buying process fun and we got a great deal. Thank you Jason and Preferred Ford. I know who I'm buying my vehicles from now on.

Bubba48433

25 de sep. de 2014

Just purchased my 3rd car in 4 years from Preferred Ford in Grand Haven, MI. The staff is great especially my salesman John S. They have gone over and above to make sure I'm happy with my purchase and follow up with me after the sale. I can't speak highly enough about them!

Jo

24 de sep. de 2014

I just purchased a Escape from Preferred Ford. My salesperson was Tonya Bennett. She made the whole experience pain free and fun! Everyone there that day was very kind and friendly. The manager even came over to congratulate me on my purchase. I would definitely recommend visiting Preferred Ford for your next car! I appreciated the time they took to listen to me and my desires. They helped me pick out a 2013! Never did I think I would own such a newer car! I LOVE it!!

Susie Q

22 de sep. de 2014

My experience with preferred ford was pleasant, I was there on vacation and decided to go look at cars. The salesman that helped me out was Mike Sobiechowski, he was very knowledgeable and helpful he was not pushy at all, if you want a great salesman make sure you ask for Mike, everyone in there was very friendly and they all were helpful but when I buy my car I will for sure got and see Mike Sobiechowski, he will give you the red carpet experience.

Explorer

18 de ago. de 2014

Bought a Explorer from Bill Fisher at Preferred Ford. Very friendly, negotiated a very fair price for both parties. Highly recommend!

R.N.

12 de jul. de 2014

I HAVE AN AUTHORIZED FORD DEALER / SERVICE LOCATED ABOUT THREE MILES FROM MY HOME, BUT NEVER TAKE MY FORD THERE FOR ANYTHING. I ALWAYS TAKE MY FORD TO PREFERRED FORD IN GRAND HAVEN, MI. ABOUT 20 MINUTES AWAY. THE SERVICE PEOPLE ARE CONCERNED ABOUT CUSTOMERS NEEDS, AND SEEM TO LISTEN TO WHAT I WANT. THE SERVICE IS EXPLAINED TO ME AND THE WHOLE SYSTEM IS EFFICIENT AND FAIRLY QUICK. I HAVE HAD FRONT END WORK AND BATTERY REPLACEMENT PLUS THE USUAL OIL CHANGES DONE HERE. I WOULD RECOMMEND THIS FORD SERVICE DEPARTMENT FOR ANYONE LOOKING FOR AN EFFICIENT AND QUALITY LOCATION TO SERVICE ANY MAKE VEHICLE. R.N. HOLLAND, MI.

Mark

16 de may. de 2014

We have a small company where value and the cost of services provided to us are very important to our success. We use Preferred Ford for all of our vehicle service and repair. Don and Nate in the service department are outstanding, provide great value and are genuinely concerned about the quality of their work and looking out for their customers. We recommend them to everyone we talk to about vehicle purchase or maintenance. We will be back!

skf0321

3 de may. de 2014

Friendly, reliable service. Was pleased to find coupons on the website.

E Johnson

29 de abr. de 2014

Ms Zervas was very knowledgable and helpful during the process of buying a car. She was communicative throughout and added a personal touch that went beyond the sale of the car. Despite the fact that I ended up buying from a private party, she did not change her demeanor or approach, which I highly respected and is the reason I felt compelled to write a review.

Kristi&Chad

29 de abr. de 2014

The staff at Preferred Ford of Grand Haven were helpful and tentative. Dave Ramos in particular, sold us our vehicle and we appreciated his up-front sales style, his eagerness to satisfy us as customers, and his overall positive personality. He enjoys what he does, and in turn, we enjoyed buying our vehicle from him!

MustangFan

26 de abr. de 2014

The place was very busy, We had a great experience with Robb Gergan on the sales floor and I always get great customer service from Don in the service department. We liked the no hassel, no presure approach working with Robb. Prepared with all the data we could get, the price came within what we expected to pay. All went well.

mike N

21 de abr. de 2014

Buying a car was so easy! I was in just to look, and David Riemersma gave us Just the car we wanted. He had it ready, waiting, and we were so excited to be treated the way we were. It was a fun experience, and we were able to get a great rate on a car loan too, better than our own bank. both David and Jeff were good to deal with. I would give this dealership and these guys a huge thumbs up.

Kelci Grand

21 de abr. de 2014

I bought my Mercury Mariner from Dave Remersma, he was so helpful. It was easy. This was my first car purchase, and even my Mom and Dad said he was great to work with, my brother will go to Dave also when he buys next month

Dorothy Gergen

18 de abr. de 2014

Our salesman Robb Gergen, at Preferred Ford, knew we liked Cadillac cars, so when the Escalade was brought in he let us test drive it. We ended up getting 2 cars that day. I bought a DeVille and my husband bought the Escalade. Robb was very good at helping everything go well.

Dave d

17 de abr. de 2014

I was looking to buy a new car and mr Bill Fisher was very helpful and was able to answer every question i had about the available vehicles

Mustang and Escape Guy

15 de abr. de 2014

I was able to get my Mustang in to have my snow tires removed and my street tires put back on with only one day's notice. Service was on-time as usual. By the way, I searched around for snow tires last fall since I drive from Grand Haven to Grand Rapids everyday for work, and their prices were by far the lowest around even compared to the discount places.

Happy Momma

10 de abr. de 2014

Thank you so much for servicing my vehicle! I called David Riemersma about a funny noise my new (used) vehicle was making and he helped me get my truck right in to service. Thank you much Dave! Great customer service!

JLK

10 de abr. de 2014

David Riemersma offers great customer service, and came highly recommended by a friend.

B. Chevalier

8 de abr. de 2014

My car was totaled in a white out in January and now I needed antoher car. After searching the web and looking at dozens of cars on different sites I decided that Preferred Ford of Grand Haven was the place to go. I read the reviews that were posted and liked what I read. I was not disappointed. I got great service even after a mishap that had two of us buying the same car. The other person got the car but I got an even better deal on another car. They really do care about their customers. I have recommended and will continue to refer anyone looking for a vehicle, new or used, to Preferred Ford. Dave Niles and Federico Salazar went the extra mile for me. Thank guys

Dicky T

4 de abr. de 2014

I had the 90,000 mile check up performed by Preferred Ford in Grand Haven, MI. In addition to an oil change and filter I had a tune up along with a needed radiator flush. It was discovered both belts had wear and cracks beginning to show. Both belts were replaced. I had the tires rotated and asked about wear. I was told not to worry because the tread was still sufficient. I was very satisfied with the work and could tell from driving the performance was improved. The technicians have always been honest with me and they don't perform any work that isn't required at the time. I have always felt confident working with Don Blackmer who is one of the service managers. We enjoy the Taurus X and hope to put many more miles on it.

Happy in Holland

31 de mar. de 2014

I planned well in advance for replacing our Ford Escape and stopped into Preferred Ford in June of 2013 explaining that in the first quarter of 2014 I would be ready to replace our vehicle. Mike St. Cyr helped us that evening by explaining some options for me to consider. True to my word, I got back in touch months later, and luckily Mike had put me into the system and remembered that I had been in during the summer. We discussed a few cars that I was interested in that Preferred had in their inventory, and Mike helped me think through the options and narrow it down to one. I really appreciated the opportunity to be able to have my mechanic look it over. To be thorough, I did compare it against two other similar cars from other dealerships. What really set the car apart from Preferred was the pedigree of the car. They knew exactly who had owned it, and had a good sense of how it was cared for, because the previous owner was also a customer of Preferred and had just gotten a new car from them. Once you compare a car like this against a used car with an unknown history, you realize the value of a car with a good pedigree and staff who dealt personally with the previous owner. My choice became clear, and the Preferred staff helped make it happen. I am grateful to the manager Dave who was very kind, Mike St Cyr, whose low-key approach was refreshing compared to other dealerships high pressure approach, and also to Jeff, the Finance Manager who took the time so that I could check my numbers against his. Thanks also to Cherie, for the additional assistance she provided, along with the welcoming attitude of the rest of the Preferred staff. I am very happy with the beautiful nearly new car that I just purchased from Preferred, knowing that it will be money well spent and is the perfect car for us. Many thanks to Preferred Ford for ending up with a car that I love.

Fred F

30 de mar. de 2014

Mr. Sweeny's technical knowledge of the product, and understanding of my needs and preferences in a vehicle sold me. I believe that I will be a returning customer.

Clara Kuipers

30 de mar. de 2014

Just bought a new car. Our salesman Bill Fisher was great. He was kind, helpful and answered all our questions. The whole process was very professional. I would buy from this dealership again and from Bill. Great experience.

Heisenberg

20 de mar. de 2014

I was looking for a car but was never in a real hurry. For several months once of their sales team Fedeico Salazar, stayed engaged with me on any information I needed for the cars I was looking at online. Finally, when I was ready to purchase, the transition couldnt have gone any smoother. When arriving, the entire team was very welcoming. I could feel the sincerity of them truly wanting to help me in any way they could so that i could walk away driving a new vehicle. Outstanding Service! I will continue to recommend them to anyone.

Kendra

20 de mar. de 2014

Mr Fisher has been great so far in our looking of a new family car. I have quite the list of criteria I want met in our next new car, and he has been patient with me and understanding. He has also been very quick to answer all of our questions!!

DK

20 de mar. de 2014

I took my car in for a 30K mile service appointment, but mistakingly called the wrong dealership to set up that appointment which was about an hour away instead of this one which was much closer. These guys took me on the spot, and called the other dealership for me to correct the error. I had a cover on the engine leaking and they notified me of that, which will be taken care of under warranty. Excellent customer service. These people appear to actually want to help you, where the dealership that is in my hometown is always a hassle over everything.

gvsu90

18 de mar. de 2014

Federico went to work for me when purchasing my pre-owned vehicle. He listened to what I needed for my trade in and he was able to get me into the car I wanted. Thanks so much!

Disappointed Customer!

5 de mar. de 2014

I just recently bought a 2008 Ford escape from this dealership. I have bought a car in the past from them. Then customer service was great. Now too say the least it has gown down since then. During the car buying process I felt like a burden. I also had to call them several times to get the process going. I then brought the vehicle to them to fix a thump in the rear end. I brought it back to them three different times and it still isn't fixed! Never again will I bring a vehicle in for service or purchase a vehicle again from them! These experiences are just the tip of the iceberg!

Tom, the Mustang fan!

24 de feb. de 2014

I use Preferred Ford to service my Mustang and Escape. They always find a way to fit me in, and service is done right, on time, and with a smile and any extra helpful suggestions. I'll keep bringing my cars to Preferred.

Ford Ranger guy

7 de feb. de 2014

Was looking for a vehicle for my son. something around $3000. Test drove a vehicle. decided to buy it a couple days later. purchased vehicle and left dealership. got a few miles down the road and returned to dealership. something was seriously wrong/different from when i test drove it. vibrated enough to knock out fillings from teeth. they took it in and found a couple parts were bad. promised to make it right and they did.

GKL Car Lover

31 de ene. de 2014

I never felt pressured ! I don't have the best credit and they went out of their way to find me a great loan for a great car.

Dave B. dwb454

29 de dic. de 2013

Customer Service is very helpful and fast the Manager is very knowledgeable and great to work with........

Truck man

28 de dic. de 2013

Sales and service department go out of there way to make sure your needs are taking care of. Grade A establishment. Parts was very knowledgable and helpful as well.

The Rozeboom's

16 de dic. de 2013

Great experience with buying our new Ford Edge. John Sweeney our salesman was the best salesman we have every had. John was able to find the perfect car for us and we enjoyed the time we spent with the staff at Preferred

davidO

11 de dic. de 2013

The best dealership ever. From Donnie Blackmer in service to Larry Newell the mechanic. They get right to it when I come in. best service dept. ever. I recomend you to everyone.

Fidel Chavez, Jr

11 de dic. de 2013

Bought my new truck here at Preferred Ford in Grand Haven, MI and had the most pleasant experience. Mr. Michael St. Cyr did a fantasic job finding the truck we were looking for. My wife and I are so happy we decided to stop by when we were looking for a vehicle. Their service dept. is also friendly and courteous and always on time. Thank you all so much.

kiefer90

2 de nov. de 2011

I have brought my vehicle to Preferred Ford's service center a few times and I can say that their service is top-notch. Employees are responsive and courteous. The quality of work is usually as good as getting it from the factory. And even if they do make a mistake, they correct it and go the extra mile just to keep your business. Their reception area and even their workshop is kept very clean. Work is generally done in a very timely manner and at a competitive price. It has everything from oil changes, to tires, to parts. I rarely go anywhere else simply because all of my needs are filled there. Good work, guys.

horse

18 de jul. de 2011

We were treated like they wanted our business and went out of the way to prove it

aarod

18 de jul. de 2011

I can't believe how well we were treated .. everyone smiled and asked if we were being helped the selection was awesome. Customer for life

skeeter

18 de jul. de 2011

I was looking for a truck and they did not have the one I wanted so they were going to find one that I wanted and the next day I went back they had the truck I was looking for. Thanks from happy man.

core2199

18 de jul. de 2011

Sales and service are exceptional to deal with. Whenever I have a problem the staff is eager to help.

cmush

4 de jul. de 2011

I was greeted by name when I arrived. Work was done promptly so that I could get to work on time and a coupon was applied even though I left mine at home.

Grandkids6

29 de jun. de 2011

My car was purchased at this dealer and I bring it in for oil change all the time. Don has always helped me and never has tried to do service that I don't need. He is nice, very helpful and I always look for him when I come in.

moonman6393

21 de abr. de 2011

We purchased an 09 car from them. Not being a mechanic me and the wife relied on the Ford dealership for all safety inspections and mechanical inspections, a mistake. We drove the car home with a bad sway arm link, and two front tires with threads showing,(only noticeable if one was to crawl under the car). They fixed the sway arm link, but tefused to do anything about the tires, now we are stuck buying $650.00 tires,,,17-235-55's. They went as far as saying those weren't the tires we bought it with, even though i have pictures of it the day we bought it in the lot. Needless to say, I'M NEVER GOING BACK THERE AGAIN.