onlyp74

13 de oct. de 2016

My husband and I recently purchased our 2017 Ford Fusion SE Hybrid from Purvis Ford and we are so glad that we did. We live about 2 1/2 hours away but found the car on line with a price that was great plus all the rebates that Ford was offering. Frank was our salesman and he was wonderful. A very down to earth, genuine guy. When we arrived they were already cleaning up the car. We were in and out in around 3 hours and that includes the guy who came to show us how to use the technology in our new car. This process was easy with no haggling! The dealership is very nice and clean...we will be back for sure!!

Jeannine Metzger

11 de oct. de 2016

Great customer service and friendly employees in the service department!

Mike Offerjost

11 de oct. de 2016

I am the original owner of a 1997 Ford Expedition. Over the past 2 years I have taken my Ford to 4 different shops to try and fix several engine related problems. (Engine surge, check engine lights) The engine problems got so bad I finally gave up and had my Ford towed to Purvis Ford for repair. I was not sure that a dealer would even look at a vehicle that was 20 years old or if parts were available. The Service Advisor Frank Stewart assured me that they would work me to get my truck back on the road. The Technicians were able to diagnose a bad PCM and coil packs. The PCM (computer) was no longer available from Ford Parts but Purvis as able to obtain a replacement PCM and reprogram it to work with my truck. After I picked up my truck, I could not believe how well the truck drove and how smooth the engine ran. My Expedition has not run this well in years and the new PCM seemed to have fixed all my previous issues I had as well.Thank you Purvis Ford.Mike Offerjost

Robin Bishop

10 de oct. de 2016

Everyone polite And professional. Work done quickly.

Keith Dixon

10 de oct. de 2016

I take all my vehicles to purvis they treat me with the most professional service

Patricia Johnson

7 de oct. de 2016

We were very pleased with the servicing of our vehicle

Tonja

7 de oct. de 2016

My vehicle was involved in an accident and declared a total loss. The collision center staff were very helpful during this process. My experience continued at the sales department buying a new car. Everyone in the sales and finance department listened to what I wanted. The whole process was quick and easy.

David Bertsch

2 de oct. de 2016

We began our search for a newer vehicle at the used car area. Jerry (I think) met us and questioned our wants and needs. He then was very helpful in finding the 2015 Explorer we selected. He did not use an high pressure sales technique and was knowledgeable of the cars on the lot. We feel we bought a very good vehicle with his help. Cathy dealt with the actual sales and all the attendant paper work. She was very efficient and thorough and I might add pleasant too. Thank both of these indiviuals if you can. Dave Bertsch

Donald Doyle

28 de sep. de 2016

Great work and friendly customer service. My service writer met me in the service drive lane. He took down the information on what I wanted and verified my contact information. The service porter then put protective covering on my seat and floor mat. My vehicle was clean when I picked it up.

Perry Comeaux

9 de sep. de 2016

The company provided great customer service and had a rental car available upon checking in for my appointment.

Mark Leach

8 de sep. de 2016

As always, the service staff was very friendly and informative. All I had done was oil change and rotate the tires .. Very fast service! I absolutely love the fact that you take appointments now!!!!!

Randy Wilson

6 de sep. de 2016

Excellent Service as always! Should be 5 stars I couldn't,they the survey to highlight 5th star

Richard Soares

30 de ago. de 2016

Comfortable chairs and TV available while waited for oil change and tire rotation on my Ford F-150 pickup. Appreciated the 50% off and $10 rewards to reduce price of service.

Sucks

27 de ago. de 2016

This is the worst parts department I've ever dealt with.i orderd a brake line 3 weeks ago n still havent received it to date even after a parts manager assured me it would be there fri afternoon well fri no line but a call from the parts manager saying he tracked it and will b in hand sat well no call to me that morning so i decided to drop by to pic up and well you guessed it didnt show im still brake line less and parts guy told me we cant do anything for you today and that this happens all the time .i run my own local businesses and i do appreciate good help ,i dont feel like this parts dept cares as they should , a classic case of comfort and lack of effort.

Debra Wolcott

17 de ago. de 2016

Fantastic they did a wonderful job in there body shop fixing my vehicle after a major collision.

wilmon lee

16 de ago. de 2016

I had the most wonderful experience working with Adam. He was very helpful and available regarding my car. It was my pleasure to have met him. You should be proud of him as your representative to the public. Thanks Adam for great service. A very satisfied customer.

Dissatisfied customer

12 de ago. de 2016

Salesman named Steve was absolutely horrible. Wasn't willing to do his job in helping us get a car. Refused to run our credit and give us a trade in amount for our car. Basically told us there was nothing he could do for us without doing anything. Horrible customer service. I don't know how he makes a living off commission when he's not willing to work to close the deal. Whether you have impeccable credit or not you should always be treated the same and expect the same service. A lil kindness goes a long way.

Miles Woolever

10 de ago. de 2016

My appointment was at 9AM on Saturday and I had the oil changed, tires rotated and new wiper blades all within an hour. I was treated very well.Keep up the GOOD Work!

Gitch76

9 de ago. de 2016

Purvis Ford has the best services dept in town. I brought my Edge in and was told by Bob that that the earliest it could be looked at was the next Monday, but he would fit me in that Wednesday so that Purvis could diagnosis the problem and order parts if needed. Bob got sick and my service guy was Andrew. Andrew was awesome!!! He keep me informed of the whole process. He was polite and professional. When I needed to chase down a maintenance receipt he offered to call Pohanka to have it fax to the office. That is great customer service!!!! This is the guy I want to come back to over and over again! Purvis has really great people working for them...I have never had a bad experience there.

William Stephens

5 de ago. de 2016

Would like to have the same day drop off for inspection and oil change, as was offered in the past. I always pulled up, without an appointment, dropped off my F-150 with the service writer, he called me several hours later to come back and pick it up, same day, without any call ahead or appointment necessary.DO NOT like to schedule an appointment for something that should be done same day service as my schedule is very, very busy and at times I have do it quickly when time allows.

Ford Pickup

2 de ago. de 2016

Frank Stewart has been helping us since 1988. He has always been honest and helpful. He takes good care of us. He makes sure the ticket is always correct and explains the job and cost. Frank also has extensive knowledge so he knows exactly what needs to be done to your vehicle.

John Culleton

29 de jul. de 2016

On the first appointment the Hybrid mechanics were over loaded and didn't even start the car until the second day.

Alton Moore

23 de jul. de 2016

the service and staff were outstanding. Very friendly and helpful staff.

Kathryn Burner

21 de jul. de 2016

The service manager so kindly worked me in on a busy day. And Mr Stewart was helpful in preparing for my work even though things were quite busy the day I was in. My service was completed prior to the given time frame for completion also

Robert Stanford

18 de jul. de 2016

Staff from GM to salesman to receptionist were all excellant.ThanksBob Stanford

John Muerdler

18 de jul. de 2016

Have brought 2 vehicles at purvis outstanding sales team and service department

Larry Ground

18 de jul. de 2016

This is our second purchase from Purvis. We loved our 2005 SUV so much we didn't consider going elsewhere.

Durak46

16 de jul. de 2016

I've been coming here for over a year for vehicle service. It's so easy to book appointments online. All the service team are friendly and answer all questions. My only issue is that routine like changes take about 90 minutes. But id rather they take time than slop through it.

Linda Keiner

16 de jul. de 2016

They are always very helpful and take care of my oil change and any thing else that needs attention. they are very organized and I like that.

Ianno

16 de jul. de 2016

Staff were friendly and concerned about my car and experience. One of the better dealer experiences I have had.

JerryT

10 de jul. de 2016

On a Saturday afternoon they went above and beyond to help me. They are in Va and I live in Tx so it is very unlikely I will be back in their vicinity yet they truly cared about me and the brake problem with my 08 Expedition. I give them the highest rating possible.

Sam Millspaugh

10 de jul. de 2016

They squeezed in my service to accommodate my schedule and honored the Lincoln loaner program without difficulty. Also, the car did not stink on the inside upon return which was a HUGE plus ( In the past, it has smelled so horrid from what I could only guess were dirty uniforms that it took almost two weeks to get the smell out).

carguy,Edwinsda

8 de jul. de 2016

I own a 2014 Ford transit that I purchased at Purvis and I get my maintenance services there too. Whenever I took my transit for service I was attended by Greg Cizek, a service advisor. Greg has always been professional and his customer service is superb. I recently had a problem with my transit and brought it to Purvis Ford and Bob Mills attended me. Bob explained the problem thoroughly and that the repairs to my vehicle would take several days, he got me right into a loaner and I was satisfied.

R L

8 de jul. de 2016

Took vehicle in for service. Adam Zandi was advisor with great service. Helps when workers are friendly and helpful! Work performed after tool light kept coming on. Vehicle is running well again! Thanks Purvis!

Michael Singer

5 de jul. de 2016

We had an ABS failure which was responsively analyzed and fixed. Thanks for your commitment to our community...

Robert Harrell

4 de jul. de 2016

Tony Simms (Service Advisor) had outstanding human interface and suggested a few extra routine maintenance, which were also performed by your team, so there would be less trouble down-the-road. He took the extra mile to help this customer.Good job Tony and Purvis Ford.

Leanne Southland

2 de jul. de 2016

Loved the service. I am new to the area and will continue to bring all of our vehicles here. Excellent job!

Gerald Boardman

2 de jul. de 2016

Adam is our service guy for ALL our vehicles. We took the Taurus in this time, in and out for a faulty tire. All other service items done to standard. The Boardmans

David Ellison

29 de jun. de 2016

Four new tires needed as detected in 90K service. Rear brakes discs and rotors changed. The Lincoln drives like brand new. Great service !

Mark Woerner

28 de jun. de 2016

Service was prompt, and as always, the staff was very courteous and friendly.

Neil Hornung

28 de jun. de 2016

Frank Stewart was my service writer. He was very good and explained everything in detail. It what separates Purvis from other dealerships.

Felesia Henry

27 de jun. de 2016

Always very professional. Always willing to go the extra mile to keep me happy...

John Marsh

27 de jun. de 2016

The whole purchasing experience was outstanding, from the sales person to financing.

Wendy Sackett

20 de jun. de 2016

Service Staff was very friendly, I think the check-in process was a little too long but I can accept that since I was not already in the database. It would be nice to have a courtesy water cooler or drink/snack machine in the service area since sometimes folks aren't there very long so the lounge area isn't an option.

Maria Estevez

20 de jun. de 2016

I got a Ford Edge and it is a wonderful car. The dealer worked with me to help make a plan that I could afford!

Brad Lipke

20 de jun. de 2016

Purchased a 2016 Ford F-150. This is the second time I have bought from Purvis Ford. I qualified for a great rate through Form Motor Co bank. Staff was professional and didn't tell me what I wanted to hear. More of what I needed to hear.

Janice Miano

20 de jun. de 2016

As always, I am truly impressed with the quality of the work performed on my car and the professionalism of your staff. GREAT!!!!

Richard Phillips

18 de jun. de 2016

State inspection. In at opening ... done in under an hour. Can't ask for much more than that.

Robert Harrington

16 de jun. de 2016

Frank Steward is your best service advisor. He an outstanding professional in all aspects of customer service. Your service technicians who service my car are also excellent!!! It's always a pleasure to visit Purvis Ford because of your people.

James Horton

14 de jun. de 2016

Great service! As always the service team at Purvis did an excellent job!

Robert Butler

14 de jun. de 2016

Barry is and always has been an exceptional sales rep and consistently does an awesome job.

Margaret Mccormack

13 de jun. de 2016

I CAME WITH OUT AN APPOINTMENT AND HAD MY SYNC FIXED THAT DAYTHANKS

Dennis Smiley

11 de jun. de 2016

Service was great, service representative was exceptional, he kept me informed and even made sure with my warranty plan that I received a rental car while repairs were being completed. Thank you!!!!

Harold Spotts

10 de jun. de 2016

I have had a great experience with Purvis on all my vehicles from purchase through servicing the vehicles during time of ownership.

Ileana Mele

7 de jun. de 2016

THE STAFF AT THE DEALERSHIP ARE VERY PLEASENT ...THE WAITINGROOM IS CONFORTABLE...SPOTLESS....COMPLEMENTARY COFFEE,,,WATER BOTTLES...CANDY..ECT...ECT..ECT... I USE THEIR SERVICE FOR MANY YEARS///I TRUST THEM W/ THE CARE OF MY FORD 500. THIS DEALERSHIP IS TRUSTWORTHY...

Dan Frey

7 de jun. de 2016

The service staff is always very professional, and very informative. We appreciate their honesty, and of course their great service!

Richard Frisby

3 de jun. de 2016

Brought my F150 in for a 35K and had them check a door speaker that was not working properly. Did the 35k and fixed the speaker like new under warranty while I waited in less than 2 hours. Excellent work and great time! Great service here!

Alicia Basso

2 de jun. de 2016

I purchased a Ford Fiesta on 5/30/16 and the service with excellent. Everyone was super kind and thoughtful and made my first car buying experience a good one. Gary was an excellent help as well.

RCD

31 de may. de 2016

Service was outstanding and the staff extremely helpful and courteous.

Terrance Donnary

31 de may. de 2016

The staff performed the State Inspection and oil change on my Ford F-150 very efficiently. I was greeted warmly upon my arrival by the in-checking crew, and the cashier as I was departing. Another great service from your Purvis Team. Thanks.

Mae King

31 de may. de 2016

The staff was very knowledgeable and helpful. I highly recommend this location.

Michael Cavanagh

30 de may. de 2016

I brought my 2014 Lincoln MKX in for an oil change tire rotation etc. Made an appointment on line which was very easy. When I came in check in was fast. I had a ride so I told them when I would need the car and it was ready on time and the work was done very well. The staff as always was very nice and kept me informed of the progress of the work. I have always had very good service at Purvis Ford on all the cars I have purchased there.

Christopher Ruffin

28 de may. de 2016

The service and staff are great. The only problem I disagree on is waiting six months for parts to come in on recalls. Thanks for thee fast service once the parts were received.

John Iwancio

21 de may. de 2016

first service on new car excellent!!! sales rep very professional and straightforward

Wally Bell

21 de may. de 2016

Good Service... overnight because parts had to be ordered, but the following AM,,it was done. Thanks

David Ellison

20 de may. de 2016

Always great! Adam Zandi is the very best ! We also recently purchased another car (our third from this dealership). The process is smooth and hassle free.

Victoria Dehlbom

20 de may. de 2016

I got my car inspected there. It was easy and fast.I do wish there was a way to turn the channel in the waiting room as all the political news was overwhelming.

Andy

19 de may. de 2016

Great service as always, I have purchased 5 vehicles over the years and get my vehicles serviced here when needed due to the excellent service.

Barry J MacDonald

19 de may. de 2016

I have a 2015 Ford Escape and purchased the maintanence plan and extended warranty plan also. I am very pleased with the staff and service. They always go the "extra mile" and are very helpful and explain everything in detail to you and answer all my questions.

JanetD

18 de may. de 2016

Every time I have taken my vehicle in for service I have received excellent service and Adam Zandi takes care of everything. Highly recommend Adam

Laura Hocter

18 de may. de 2016

I had an excellent experience at Purvis Ford. frank and Cathy took great care of me and made the experience as easy as it could have gone. I decided to look at the c max, nissan sentra, honda civic and the hyndai elantra. Of the companies I requested information from, only Ford has gotten back to me so far. I wrote a request on a wednesday, heard back by Wednesday night, and by saturday i had a new car, the c max. Overall I am impressed with my Nee car and how it handles.

Sara Acors-hairfield

17 de may. de 2016

service representative (Andrew Smith) took care of me and getting my vehicle in and out in no time.

David Shellenberger

14 de may. de 2016

Routine Maintenance on F150. everything went as expected.

Dolores Boucher

14 de may. de 2016

First time dealing with Purvis, was happy with the experience, service and attention. Will continue to deal with Purvis when needed.

Angela Kays

13 de may. de 2016

I purchased a 2016 Ford Escape. The service was incredible. The staff was extremely friendly and helpful. I live in Northern Virginia and drove down to Frederickburg because this particular dealership had been recommended to me. When I first arrived I was a bit overwhelmed and nervous as I had not bought a car in 9 years and it had been 4 years since I had a car payment. The staff's excellent customer service and knowledge put me at ease and made the experience all the better. I plan on bringing my Escape here for service.

Robert Bader

13 de may. de 2016

I scheduled an appointment the day before going. I was early but seen on time. It took an hour to tell me the rotators were bad and needed to be replaced. It took another 30 minutes to change them out and get me out of the store. It was under warranty so I was happy with everything. My only issue would be standing in the service area as the only customer, and taking over 3 minutes to be greeted by one of the six employees. Two kept their heads down as if trying not to acknowledge me while two were sitting and having a conversation, two were their to check people out after the service. Recognize your customers as soon as they walk in, they are the reason you have a job.

Thomas Yates

13 de may. de 2016

my service was excellent and done in the timely manner

Hye Finney

9 de may. de 2016

Frank was a super professional and made the visit a pleasant and painless experience. He took care of everything and on time.

Comfort Lover

8 de may. de 2016

I am very happy with all of the service given to me by Purvis and can recommend all parts of the purchase and subsequent service. They have honored my service agreements and given me a loaner car whenever I have asked for one. The people are super friendly.

Melvyn Mazza

7 de may. de 2016

As per usual the service and results were outstanding. Frank Stewart again gave above and beyond his job requirement to provide outstanding service not only to me but to all of the other people getting service during my time at the dealership. Highly recommend Purvis to all car owners and especially those that own Fords or Lincolns.

Katherine Adams

6 de may. de 2016

FAN-FREAKING-TASTICNever disappointed when I go, whether it is for routine maintenance or a purchase!

Gina Powers

6 de may. de 2016

2014 fiesta in for service on clutch plate needs to be fixed

Robert Rudder

4 de may. de 2016

Great experience as always. Thank You..............................................................

Frank Ponce

4 de may. de 2016

Good honest service, vehicle was 3000 miles past warranty, dealer told us car problems were caused by a recall we had not had done yet, and would be done at no charge.

Bill Oa Bounds

2 de may. de 2016

I really like your "works" deals. And pointing out problems with my freestyle.

NYY/GIANTS

27 de abr. de 2016

I've been a loyal Purvis Ford customer for over 10 yrs now. Adam Zandi has been my Service Advisor since day one and always provides EXCELLENT customer service. It is because of this service that I have been such a loyal customer. Adam and the rest of the Purvis Ford team not only provide excellent service but also a friendly and welcoming environment.I normally do not take time to write reviews but I felt compelled to do so in this situation. I owe Adam and the rest of the team at least this much.

Roy Branklin

26 de abr. de 2016

I have always been displeased with the customer service with Purvis Ford after purchasing my F150. However, this last time Adam in the service department provided me with what I know and consider to be professional and courteous customer service and for that I am very appreciative. I may never buy from Purvis again but I will remember the last encounter with Adam.

Robert Guest

26 de abr. de 2016

I like the new On Line reservation program. I used it for scheduled service and was impressed.

Ronald Adams

25 de abr. de 2016

We purchased a 2016 Ford Explorer Ruby Red w/tinted clear coat. The staff at Purvis are the best. I will not go anywhere else. Our salesman, Daniel Mullins found us exactly what we were looking for and kept us well informed of the status the entire time.

John Deberry

18 de abr. de 2016

The service department is always quick and efficient.

Satisfied Lincoln Owner

5 de abr. de 2016

I was very impressed with the commitment and professionalism of Adam Zandi. He took the time to explain everything and answer all of my questions. My experience with a service rep before Adam was not as positive but Adam made everything better and ensured that I will continue to look to Purvis for the service needs of my Lincoln. He is an outstanding representative for this dealership's services department.

PSC

24 de mar. de 2016

Dealership is clean, friendly. Service advisor was great. Service was fast. I have a service contract. I have been her for service twice, both times asking for the fluids to be topped off. DEF was low after 1000 miles and I now have a low coolant warning and the transmission fluid is down a little. Since this is ignored then I am wondering what else is left undone.

Debra Rose

21 de mar. de 2016

The salesman was very helpful very polite. He helped me set up my Bluetooth and my iTunes. Showed me what all the buttons do and how to use everything. Will shop there again when I decide to get a new car. The whole experience was painless.

1STUNNA

6 de mar. de 2016

On my way to Fredricksburg from Ohio and started having issues with my 2013 Ford Expedtion EL not wanting to turn off. I checked to see if there was a Ford dealership in the area when I was about 3.5 hours out and thank goodness for the great people of Purvis Ford. Greg took all my information over the phone to start with and then turned my issue over to Adam Zandi. These 2 along with everyone in their service department went out of their way to help me. I had 3 10 year olds with me for a wrestling tourney and they offered them snacks and drinks while we waited. Long story short, they had my vehicle fixed in an hour and I was able to roll out. Greg and Adam, I appreciate all you did to take care of us and my vehicle. It was really nice to see that there is a business and people that still take pride in their work and enjoy what they do. Thanks again. By the way, all 3 of my kids won the Virgina Challenge Wrestling Tourney the next day.

Dee Dipardo

26 de ene. de 2016

2016 Titanium Fusion. Went in just to look ended up buying, All Staff was very friendly and helpful.

Janet Hope

25 de ene. de 2016

I purchased a 2016 Ford Focus after my 2012 Focus was "totaled" by the insurance company. Salesman Daniel Mullins was very helpful and understanding of my dilemma of having to purchase a new car, when I wasn't in the mood for buying a new car. So far I am very happy.

Jon Sayre

13 de ene. de 2016

Great place to purchase a car. Top notch sales person. I would recommend this dealership to all. A pleasant experience

Olivia Carver

6 de ene. de 2016

Dave was an absolutely wonderful salesman. He was very polite and personable, he made sure to work within our budget and was very attentive. Additionally, the gentleman who handled our financing was also incredibly personable and made the experience very pleasant. My only negative remarks are in regards to the service department. It was later in the evening when we purchased our vehicle and they were unable to perform an inspection on my vehicle. We needed to bring something by the dealership the next day and we were told to bring the car in for the inspection then. I brought my vehicle in about an hour before the inspectors left and was told they were unable to perform the inspection on my 2015 model vehicle with only 19,000 miles. This was especially disheartening considering the inspection was performed the next day at another facility in under an hour. We would have scored excellent had it not been for this experience.We are very satisfied with our purchase and love our F150. We cannot thank Dae enough for all of his assistance throughout our decision making and purchase- we highly recommend him!

Nathan Bayton

4 de ene. de 2016

The salesman, finance, and management worked well together to meet my needs. I look forward to future purchases

Tony Dickey

28 de dic. de 2015

the whole experience was the best I have ever had buying a new car

Bruce Kay

26 de dic. de 2015

We purchased a 2016 Explorer and the experience was great. From the salesman to the Finance person and the Sales manager, all were friendly, informative and very experienced. I would highly recommend Purvis ford for a car purchase.

Anthony Brown

23 de dic. de 2015

Went in for brake job and it took tooooo much time. Car was not finished until late the second day. Also car ran fine when I brought it in but would hardly run as I drove it home. It did seem to even out in the next few days.

Raymon Thomas

22 de dic. de 2015

Dan was our sales person and did a wonderful job describing all the features of our new vehicle and was knowledgeable in the usage of each item we asked.

abcd

14 de dic. de 2015

Frank worked with me on applicable cost matching and discounts, kept me appraised of progress, work was completed as promised and at a high level

Robert Hamlett

14 de dic. de 2015

the sales staff was extremely curtious, polite and patient. I would highly recommend Purvis Ford to my friends.

William Ferguson

10 de dic. de 2015

Wow!!!There are not enough words to say how great my experience was!! Barry was great to include your finance team. Just to let you know, I bought a new F150XLT and I love it. FORD has done a great job again, my truck shocked me with the power it has for such a small motor 2.7 it gets up and goes, the ride is wonderful and all the extras are well worth the cost. This is my second truck I bought from PURVIS FORD in the last two years and I will always buy my future vehicles from you. You have a great team. Again Thanks and buy the way, my friends like my truck too, I have told them where I bought it, so I hope they purchase a new truck from you. Thanks keep up the great work.

Roadtripping Canadian

8 de dic. de 2015

We had smoke pouring from our rear wheels on our 2012 F350 Dually while headed to Florida pulling a 13000 lb trailer loaded with hay and 3 dogs on board. Called Ford Roadside assistance who looked for a dealership within 20 miles of our location due to the cost of towing the truck and trailer separately. PURVIS FORD was the fifth dealer they called...the first four could not even look at our truck for 3 to 4 days. Although Purvis was 30 miles from where we were we were able to safely make the trip without a tow (using my manual trailer brakes when needed!!).... Took truck in at 7 a.m. this morning. Russ Wuethrich was our service advisor and he was fantastic. Got me a shuttle back to my hotel, called around 3 hours later to say they had diagnosed the problem (intermittent sticky calliper and cracked as well). Gave me an estimate and told me parts would arrive between 3 and 3:30...called us at 4:30 with the repaired and warranteed job completed $2.00 under what his estimate was in the a.m. Shuttle driver Mike was courteous and prompt. We are working on buying our next Ford truck from this dealership. HIGHLY recommend them...fantastic job all around!!! Could NOT be happier with the outcome after the tense moments on the highway yesterday!

corgigirl

4 de dic. de 2015

I really enjoyed everything about my experience purchasing a new Escape from Purvis Ford. Everyone was extremely kind and made sure to answer every question that I had. It was the first time I actually had fun with the process of buying a new car. I feel extremely confident that I received an excellent deal (with help from USAA) which made the process literally haggle-free. The employees seem to really enjoy working with each other making for a positive environment that I felt from the moment I walked in the door.

Ed K2192

4 de dic. de 2015

The service and advise I received from the SERVICE ADVISOR RUSS WUETHRICH was excellent and very courteous I will recommend my friends and family to go here for service it was fast and exceptional

Kristin

4 de dic. de 2015

They really took care of me here! They took the time to explain the pros and cons of different models and packages to me. They never pushed me or rushed me. Same with the purchase process. They found me a great loan and took the time to explain different loans to me. They were really helpful.

Deborah Jarrett

3 de dic. de 2015

I recently purchased a Ford Edge.I LOVE It! Everyone was very helpful. The salesman was very knowledgeable about the car and worked hard to get me the best deal possible. I especially liked the fact there was no pressure during any part of the process.

Constantine Lynard

3 de dic. de 2015

Bought a 20116 Escape. The staff was very cooperative.

shsmith1946

2 de dic. de 2015

I am on my third Ford truck from Purvis in the past 9 years. I finally graduated from a 150 to a 250. Each vehicle was serviced by Purvis technicians quickly, efficiently, and expertly. My most recent visit was for the worst kind of problem an owner can have and a technician can face, an intermittent problem: my back-up camera sometimes lost its video feed. Although it took a couple of visits, Purvis techs identified the problem and replaced the faulty wiring. It is working great!With the exception of when I travel, all my maintenance in performed by Purvis. I highly recommend them.

Helen Doherty

1 de dic. de 2015

Service was great. The people were nice and very helpful. I purchased a Ford Explorer 2016.

Durwood Wigglesworth

30 de nov. de 2015

I am 5' 10" tall and I find it difficult to enter the car. My 2005 Montego did not have this problem.After getting in the drivers seat I think the back should tilt up and forward a little more.

Richard Meck

30 de nov. de 2015

I stopped at the Used Car lot to see if you had any 2012 Ford Fusions and ended up buying a beautiful 2013 Toyota Camry thanks to Allen Baskin -- I absolutely love the car!! While I thought I wanted a white car with as many bells and whistles I could afford, Allen convinced me I needed a beautiful red alternative with every option I could dream of (including a remote starter)...yes,I really do feel like a 16 year old kid again with my first car, and Kathy Smith certainly helped seal the deal. Thank you!!!

David Gherlone

27 de nov. de 2015

We purchased a f250 and spoke to Frank two weeks ago and let him know we were interested. He walked us through the vehicle and gave us a brosure and his card. When we arrived back to the dealership after we did our research we Knew what we wanted and he took us through the sales process. All teams included did an excellent job to process the deal quickly.

Marian Bryant

27 de nov. de 2015

I leased the Lincoln MKC. The total experience was awesome. My sales rep, Barry Jones, was extremely helpful, informative, courteous and totally into making sure I was totally satisfied.

Patricia Jett

25 de nov. de 2015

F-150 XLT, I took my time in deciding I wanted to purchase the first F-150 XLT that was found, to my specifications and yes you know the rest of the story, someone else bought it on Saturday before I decided to buy on Monday. So this put Purvis Ford back too the drawing board looking for my burgundy, Blue, White, Black truck (yes we looked at all those colors) only to find my Blue Jean truck hiding out back waiting to be cleaned. She had all of 6 miles on her and as many options as my present Lincoln. So if your looking for a truck that drives like a Lincoln talk to the guys at Purvis and make sure you ask them to check in the cleaning bay....you never know.

Jeffrey & Theresa Murray

16 de nov. de 2015

I don't like car salesman AT all. They are a necessary evil. Taylor came out greeted us and I advised him I would come find him if and when I wanted him. He was perfectly okay with this. We purchased a 2014 Flex. I found Taylor to be helpful, not pushy and came out when I needed assistance on the purchase. The manager working the deal needs to also check to see who he can & cannot hold money on, play games with finance on & who will and will not play with his numbers. Willing to allow a customer to walk over s few $100 is what puts companies out of business.

Dan Linnabary

16 de nov. de 2015

Great. Exceptional service from all the staff and service personal.

Fran M.

15 de nov. de 2015

Earlier this week I had the pleasure of dealing with Mike Oden from your service area. I was very upset with a very difficult situation with a member of my family. When I called the dealership to handle a problem I was having with a truck that we purchased from someone I needed help ASAP. Mike dealt with a local retailer that made an extra key for us it shut the system down. I was amazed at the.kindness and compassion that Mike.showed. We.didn't know if something else was wrong. He dealt not only with me but with the store that made the key. Mike was a blessing to me that day...his customer service care and concern went beyond his job description. Thank you Mike for how you took such good care of us you will never know what it meant to us. You are an asset.to your company!Thank you. Fran Milligan

jayne1959

13 de nov. de 2015

Everytime I come to Purvis I am always warmly welcomed. My service advisor Russ Wuethrich as well as the other advisors are always there to answer my questions well and courteously. Hats off to a fine team.

Kreed40

13 de nov. de 2015

From the moment I drove into the service bay doors the staff were prompt at greeting me and saying good morning. The service staff was very professional and knowledgeable. Services were quick and thorough.Kim Reed

Vincent Richardson

13 de nov. de 2015

F-150 Pick Up (STX). The service has/have been great! The staff at Purvis is great!

Russell Devilbiss

10 de nov. de 2015

I knew the type of vehicle I wanted, but everyone was great and extremely helpful.

Gotogo

9 de nov. de 2015

Service was quick, efficient and professional from the moment I arrived to my departure. This was my second visit for service since purchasing my vehicle and both my service representatives were wonderful.

Sharkman

5 de nov. de 2015

A Smith wwas very courteous in handling my recall notice. There was a software glitch in the auto appt system which he addressed as well,as explaining my service. Thanks to Andrew.

Randall Creed

4 de nov. de 2015

Barry worked hard to get me in the truck I wanted for the price I could afford.

Carole N

3 de nov. de 2015

From the time I rolled in with no appointment, Mike was there to help me get the service I needed much faster than expected. I had some unexpected, but needed repairs. He explained everything in detail and answered any questions I had. He has a very pleasant, friendly, professional manner. I really felt I could trust him. Although I thought my wait time for the repairs was very short, he explained how I can receive even faster service in the future. The re-modelling is very nice. I especially like the new Customer Business Center!Overall, I had a very pleasant experience at Purvis Ford today. Everyone was friendly and helpful. I felt as if I was their only customer. Mike is an excellent example of the way Purvis Ford takes care of their customers. I look forward to working with him in the future

John Wiegand

3 de nov. de 2015

Excellent service department with customer focus. Knows what I need and does not push (sell) more.

Darlene

2 de nov. de 2015

Frank Stewart has been my Service Advisor for the last three times and he has been absolutely awesome. He has explained everything to me about what they are doing to my car. As far as I'm concerned, Frank has gone above and beyond.

Melissa Orthman

2 de nov. de 2015

The car is my daughter name. I feel like that sometimes the services manager don't respect her because she young and they think she don't know what she talking about. It's turns out she is right. I'm disappointed the tramission has been a problem since day one. I feel ford should offer something to her

YankeesFan

1 de nov. de 2015

I have been going to Purvis Ford for over 10 years now and have never had any issues. Both Sales and Services has been great.

Tom Calverley

1 de nov. de 2015

Always great service and excellent work. Service Rep, Mike Iden, was very helpful.

Joseph White

31 de oct. de 2015

Ford fusion .The service was great.The staff were very helpful.This is the first new car for me and I am very happy with it Thank you

Patricia Johnson

30 de oct. de 2015

We were taken in promptly and service was completed in the manner promised

jojob12

29 de oct. de 2015

I was on vacation and rented a condo in Myrtle Beach sc. On the way down my car started to make a noise getting louder. It was around 6 pm. so we stay to Fredericksburg. The next morning we show up to Purvis. They repair the car in the same day. Thank you Russ Wuethrich to take care of us. Thank you to all Purvis employees for their kindness.Johanne & Mario

Steve Giese

29 de oct. de 2015

Joe was great, he gave me the information I wanted and didn't try to push me into anything.

Larissa Odonnell

28 de oct. de 2015

I love my Ford Escape! Jerry is the nicest, non pushy car guru in the area. Your dealership has by far the nicest most informative team. Even the gentlemen who had us sign all the paperwork is a gem.

Bill Waddell

28 de oct. de 2015

Service rep was extremely professional. Service was performed in a timely manner. Vehicle runs great and peace of mind that my child will be operating a safe and maintained vehicle

Elaine Wyant

27 de oct. de 2015

Everything went well as it usually does. Thank youElaine Wyant

hlewis

26 de oct. de 2015

Wow. The dealership where we bought our new car Purvis Ford Lincoln has been nothing but awesome! We had an easy time when we were there finding the car we wanted at the price we wanted. Of course we happened to be there at a busy time and waited a while, which we were prepared for and had no problem with it, but they kept apologizing for the wait and even gave us a 25.00 visa gift card for the long wait! We were there too late for them to clean the new car properly so our salesman, Ross, told us to bring the car back for a cleaning. After telling him we were going away for the weekend to celebrate our anniversary he told us to have a great time and when we bring the car back for the cleaning he would gas it up for us too!!! It gets better! My husband got a package in the mail, and as usual he is gone for the week for work, so I asked him about it. He wasn't expecting anything so he told me to open it. It was a tin of cookies from Fresh Beginnings from Purvis thanking us for our business. I mean talk about customer service. I would HIGHLY recommend working with Purvis Ford for anyone looking for a car. I know Mike and I will only go to them from now on. They really care about their customers and I have never had such a great experience with a company!!

Joe in Sprngfield

26 de oct. de 2015

Two weeks ago my 2005 Ford Excursion broke down on Route 17 near Fredericksburg. I live in Springfield. AAA had my vehicle towed to the Purvis Ford dealer. While my Excursion was being repaired, Adam Zandi was excellent about keeping me informed of the progress and cost of the repairs. His kindness and understanding was a comfort. The Excursion is now running very well and I would like to thank Adam and all at the dealership that helped to get me back on the road.

hlewis

26 de oct. de 2015

Wow. The dealership where we bought our new car Purvis Ford Lincoln has been nothing but awesome! We had an easy time when we were there finding the car we wanted at the price we wanted. Of course we happened to be there at a busy time and waited a while, which we were prepared for and had no problem with it, but they kept apologizing for the wait and even gave us a 25.00 visa gift card for the long wait! We were there too late for them to clean the new car properly so our salesman, Ross, told us to bring the car back for a cleaning. After telling him we were going away for the weekend to celebrate our anniversary he told us to have a great time and when we bring the car back for the cleaning he would gas it up for us too!!! It gets better! My husband got a package in the mail, and as usual he is gone for the week for work, so I asked him about it. He wasn't expecting anything so he told me to open it. It was a tin of cookies from Fresh Beginnings from Purvis thanking us for our business. I mean talk about customer service. I would HIGHLY recommend working with Purvis Ford for anyone looking for a car. I know Mike and I will only go to them from now on. They really care about their customers and I have never had such a great experience with a company!!

ordon

22 de oct. de 2015

All I can say is I have delt with this dealer for over 30 yrs. You know they have to be good at what they do for their customers... EXCELLENT...

James Wade

22 de oct. de 2015

I was made to fell very welcome. Very professional. My Wife has a severe disability and they did everything to make her comfortable while we were there. Thank You So Much.

janice

19 de oct. de 2015

I have previously always been leary of using dealership services. I purchased a new car from Purvis and, being new to the community, did have have knowledge of any other local service businesses. Consequently, I starting taking my car to Purvis but with misgivings. These were totally unfounded. I feel I have always been treated with respect, and having some knowledge of cars and services, do not feel that I have been encouraged to purchase any other than necessary services. I have recommended them to friends and will certainly purchase my next car from Purvis and will also have it serviced there. My contact, Mike Iden, has been exemplary.

Melvyn Mazza

17 de oct. de 2015

Took excellent care of me as well as car. Great experience.

Christina Sheffield

16 de oct. de 2015

I am disabled an was given extra care and help I needed. They did my work in 1/2 the time promised.

David Montgomery

16 de oct. de 2015

Frank is a great service adviser. Purvis is my dealership of choice.

Volunteer

15 de oct. de 2015

When I brought my Vehicle ( DAV Van) in for a routine Oil change, I didn't notice it was time for a State Inspectioh. The Service Adviser Russell Wuethrich did and had the Inspection done which prevented a likely Ticket. Thank you Mr. Wuethrich.

Robert Baker

14 de oct. de 2015

Customer service is always excellent. Frank Stewart is a great go to guy and is very professional.

Mischelle Christman

14 de oct. de 2015

Russ is always great to deal with! He is the main reason I return for service time after time!!!

Ianno

14 de oct. de 2015

I purchased a 2016 Ford Mustang. The staff was great, from the salesman to the owner to the financing. I have bought several mustangs from other Ford Dealers in Northern Virginia and will definitely be going back to Purvis!

David Sun

14 de oct. de 2015

My 2013 Lincoln MKS lease was up, and I needed a new car but I wasn't sure which one to get.In the end, I did drive out of there with a very stunning and beautiful 2015 MKC, but Eddie, who would be in firefighter school about now, helped me come to a decision without any hard sells. Everyone at Purvis was great and treated me very well. Kudos to you all.

Shirley Wasenko

14 de oct. de 2015

I had a very good experience with a courteous person, had exactly what I wanted done, great checklist and I learned of one potential problem which I will have addressed in the coming month that didn't need immediate attention. I've never had a bad experience with Purvis in all my years dealing with them.

Anthony Calhoun

13 de oct. de 2015

I had to bring the car back for paint work but Ron in auto body shop took the car and made things right. I am very pleased with the work and professional way my issue was handled. Thank You!

Ronald Peterson

13 de oct. de 2015

I appreciate being able to deal with you all, other dealers have shown that they want one price and stick to it and won't budge off it.

Carol Eadie

13 de oct. de 2015

Love my MKZ. It is smooth and fun to drive. I love dealing with Purvis and always feel like family when I go there

Shirley Shover

12 de oct. de 2015

Frank Stewart, my customer service advisor, was very nice, punctual with phone calls, and thorough in his explanation of the service being done to my 2012 Escape. Great job!

Candice Savely

11 de oct. de 2015

From the first phone call to the cashier the staff is very knowledgable, friendly and willing to assist you.

wardawg1361

10 de oct. de 2015

Came in a few minutes late for my appointment and the service department still got me in quickly and back on the road quickly. Would highly recommend.

abbott

9 de oct. de 2015

Adam is always very helpful in getting my F-250 truck serviced. A great track record in service over the years..Lets me know up front if there is a problem and the best way to fix it.

Samuel Dorsky

9 de oct. de 2015

I had to have a tire replaced on my 2016 Mustang due to a puncture that was not repairable. A new tire was ordered, mounted on the wheel, and re-mounted on the vehicle without my having to pay a dime or make any other contacts than with my service advisor. Many Thanks!

Russell Stewart

9 de oct. de 2015

I was able to schedule my service appointment without any problems at all. When I arrived at the dealership my service advisor came out, greeted me, & had the truck tagged in a very short time. I was kept informed at all times of what was going on w/ my truck & an approximate time until it was ready. Between the safety bulletin, the scheduled maintenance, and an issue I inquired about, everything was taken care of in a very timely manner. As always, any time I go to Purvis Ford for my service needs, the staff is always professional & willing to help with anything that I ask of them.

Rosemary Bilodeau

9 de oct. de 2015

Purvis was very responsive in taking in my 2013 Focus to perform updates to the computer in my car per factory notification.

Fordgal

7 de oct. de 2015

I was expecting to spend most of the day waiting for my recall work to be completed. However, the repair took only about and hour and a half. That time was spent in a very nice waiting area. They provide coffee, magazines, tv, and wifi which made the brief time I spent there productive. My service advisor, Mike Iden, and the billing associate were very friendly. It was a very positive experience.

susie

7 de oct. de 2015

We were traveling for North Carolina to Maryland when our truck broke down in Fredericksburg Va. We took the truck to Purvis Ford. They were very helpful in assisting us in getting a rental car and fixed our truck over night. This was late Friday afternoon and they had the truck ready on Saturday. I highly recommend them. In a rating from 1 to 10 definitely a 10.

Stacy Dautrich

7 de oct. de 2015

This is my second purchase from Purvis and I have always been satisfied. From looking to buying, everything flows smoothly

Courtney Chewning

7 de oct. de 2015

Wonderful OVERALL experience. I was treated like family. Even after the purchase date. I feel well taken care of and safe with the two employees who helped me during my purchase. Thanks Paul Carroll and Josh Carnahan.

Roger Hankins

7 de oct. de 2015

I have always had great service from this dealer, quality work and excellent staff. Highly recommend them to anyone.

Tammy Tibbs

7 de oct. de 2015

2011 Ford Edge. During a rainy day the low tire light lit up. I was due for my inspection and decided to have it done to get my tires checked. I was not a scheduled appointment but they were able to get my car in and completed within 2 hours. Excellent service from all involved in the car of my car.

Melondy Jackson

7 de oct. de 2015

They went above and beyond for me. Everyone I encountered at Purvis was not only professional, they were friendly.

Michael Clare

7 de oct. de 2015

Service was really good and the staff (Russ) was very helpful and friendly. Purvis always makes me feel comfortable and welcome.

Dr. Don

6 de oct. de 2015

I had "we owe" parts installed on our 2016 MKX. Mike said 2 hours, but was finished in one. All my experiences have been better than promised at Purvis.

F150 - Stafford

6 de oct. de 2015

Tom Linnehan did an excellent job advising me of my warranty coverage in regards to my rotors and pads. The repair was done timely and I was kept informed of the progress all the way. Definitely a very painless process. Thanks

Darell Hall

5 de oct. de 2015

Did what was asked in a short time. Very satisfied.

Rickey Kelley

5 de oct. de 2015

Had bad and slow credit but the great finance department made it work. Awesome

Richard Post

3 de oct. de 2015

Never cease to be pleased with the service and treatment by all components of the Purvis family. In fact, I feel like one of the family. You are my go to dealer for everything. Ford is my company and you are my dealer. Adam Zandi is just great and Barry Jones is wonderful. My compliments to Dave and the whole team.

Robert Bady

3 de oct. de 2015

Great deal, great people. This is my second ford buy within one year. The buying experience at the dealership has been superb. Friendly, no pressure, and a great product.

DM1965

2 de oct. de 2015

After the second attempt to correct the issues with my brakes I contacted Tom, the Service Manager. He took time out of his schedule to go on a test drive. Right away, he was able to identify the problem. When I picked my car up it was like driving a brand new car. The issue was fixed and the noise was gone. Unfortunately, it took me going to the top to get this issue resolved. I feel you have the right man for the job. I know he will mentor the other service advisors to create a great customer focused team. He was very friendly, very professional and is a manager that cares about his customers. He is a man others should emulate!

Carmen Ramos

1 de oct. de 2015

Repair was provided with great customer service. No complaints, findings were relayed in a very courteous and simply way and the waiting time wasn't as expected.

Wanda Wichmann

30 de sep. de 2015

Service was good & I was called when my vehicle was ready. Person who called went over aspects of service.

Judith May

30 de sep. de 2015

This is my, I lost count, vehicle from Purvis. 2nd in 2015 alone. Purvis is our go to dealer for all of our vehicles.

Harry & Karen

30 de sep. de 2015

Russ, our service manager at Purvis Ford, was professional as usual and he always provides us with recommended courses of action with the maintenance of vehicle. He always takes the time review the repairs conducted and provides us with the next scheduled maintenance to ensure our cars are well maintained. Since we purchased our car at Purvis in 2013, the service has been outstanding!!! Thanks Russ for the great maintenance oversight of our vehicles. Harry & Karen

Barbara Rausch

30 de sep. de 2015

Purvis Ford are wonderful people to do business with. I would never go to another dealership. I live 1 1/2 hours away and I still would prefer to drive to Purvis than to the dealer thats 120 minutes away from my home. They really know how to treat people.The dealership itself is spotless and always up to date.

Robert Hayworth

29 de sep. de 2015

Great service, Awesome staff I will buy my next vehicle from Purvis

Edwin512

28 de sep. de 2015

I have been to this dealership quite a few times (which might say something about the quality of ford vehicles). The parts department is great, the people are very helpful and they always seem to have the parts in stock. The body shop was great as well. The service department puts me in a bad mood every time I go. They are extremely disorganized, very disjointed and their waiting room is basically worthless. The first time I took my car in I had to get some weather stripping replaced around the window and the airbags reprogramed. They replaced the weather stripping, but did not reprogram the airbags. The second time I took my car in, to get the air bags reprogramed, it took 15 min to get checked in (with an appointment). Apparently the service department does not work as one unit and you have to deal with the service advisor you scheduled the appointment with, so when you show up they need to find the person that you scheduled the appointment with. The last time I took my car in for a transmission diagnostic, I had to make my appointment two months out (which really seems to speak to the quality of ford vehicles). I dropped my car off at 830 (the appointment time), by 10 AM they had not event touched my car. I asked about how long it was going to be and they said it will be here most of the day. Why would you even have appointment times if you are not going to service the car close to that time? Also when you see me waiting there with a one year old why would you not say: "hey it is going to be an 8 hour wait."? Also if you are going to have wait that long you need a waiting room with more amenities than four chairs and some old magazines. I am seriously considering selling my car, so I do not have to deal with ford anymore.Update:I was contacted back by management right away. They do seem to care about their customers experiences. I was informed there is another waiting area with a TV, kids play area and more chairs. One of the consultants can let you know where the additional waiting area is If you do not see it.

Michael Taitt

28 de sep. de 2015

My salesperson, Frank, was extremely professional and patient with us while helping us choose the vehicle that was right for us. He went above and beyond. Instead of pushing us in one direction, he patiently allowed us to test drive several vehicles. At the end of the first day, we needed to take a day or two to decide which vehicle purchase. There was never any hard sell or pushing us to buy "today". In fact, the Sales Manager, Doug, offered to hold whichever vehicle we chose and wait for us to get our money from our account to pay for the vehicle. The sincerity of the sales staff kept us from even looking at several other vehicles, which was our initial intention. We stayed with Purvis Ford and never looked at another vehicle. We purchased a 2015 Transit Connect Wagon.

Ann Tinsman

27 de sep. de 2015

I was only here for inspection this time...it took around 2 hours, which seemed a little long, but I realize there were folks in front of me.

Victoria Soto

27 de sep. de 2015

I bought the car in a timely manner, didn't have to spend half a day waiting. When I took it in for it's first service, it was a very busy day. I was told at least 3 times how sorry they were I had to wait (which was only about 10 minutes). I had planned on just getting the oil changed, but the service member advised me that the state inspection was also due. I hadn't even noticed! Told them I could drop it off and getbit the next day because it was so busy and they called me a few hours later to let me know it was ready for pick up. I was also very happy to learn I had a free inspection and 50% off my first oil change! Very impressive service!

Bruce Martin

26 de sep. de 2015

My car is waiting for parts which just came off back order. The experience so far has been great.

Max Hipsher

25 de sep. de 2015

I have done business with Purvis for 17 years - bought 5 vehicles from them - and the service has always been outstanding. All of your service reps and mechanics are very polite and courteous. I usually deal with Frank or Adam but as I say, all are excellent to work with.

Linda Keiner

25 de sep. de 2015

The folks at Purvis were helpful and on time as usual.

David Roberts

23 de sep. de 2015

Barry jumped thru hoops to find the car we wanted. I live my plug-in fusion. Everyone has been great at Purvis, including service.

Rebecca Winters

22 de sep. de 2015

Purvis Ford always does a great job. If the paint wasn't bubbling off my truck I would buy another Ford/Lincoln car because I already know where to take it for great service!

fredsfordguy60

21 de sep. de 2015

To change both license plate frame bulbs in my ford fusion it takes one philips head screwdriver and 12 minutes. For this I was charged $51 labor.Buyer beware on the service charges....

Judith Rose Combs

21 de sep. de 2015

All service was completed as promised and when it was promised. I am very satisfied and never even consider taking my car anywhere else.

Elizabeth Becker

21 de sep. de 2015

Should add an activity table at the kids area. Place was clean and my son loved the small water bottles.

Vaughn Goodall

21 de sep. de 2015

I have had no problems with dealing with Purvis Ford for 28 years.

Stephen Smith

21 de sep. de 2015

Had to visit twice in one day because your staff does not know how to reset low tire light warning. Wife told staff they needed to do more than check pressure and add air and that driving around after that would not reset light. She was right! You may have some models that do this but my 2012 F250 is not one of them.

Timothy Gasiorowski

20 de sep. de 2015

My experience was great and quick. No issues. I prefer purvis over other dealerships.

Louis Busby

19 de sep. de 2015

Great service as always. Purvis always meets my expectations.

Steven Laudenslager

19 de sep. de 2015

Recommend you take time to check if the customer has a warranty. Especially if the customer bought the warranty through the dealership. There was no mention of my warranty when I was given a quote for the services. It wasn't until I brought it at the time I arrived to pick up and pay for the truck that you agreed I had a warranty and decided to check if the service was covered. I think this should be something you do automatically as a service to the customer. R/Steve

Robert Courtnage

16 de sep. de 2015

I had my vehicle serviced this past week. You have a very friendly and helpful staff. Keep up the good work.

Donald Alvey

16 de sep. de 2015

Taylor Carter was the perfect salesman for us. He was knowledgable about all the features of our car, kept us informed of the details and process of ordering our own MKX, and did an excellent job of delivery. My wife wanted to adopt him.

Patricia Bland

15 de sep. de 2015

Service completed in timely manner. Everyone very polite and helpful.

David Shellenberger

10 de sep. de 2015

Got the works, oil change, tire rotation and multi point inspection. Took about two hours. I did not have an appointment.Wish it was quicker.

Jon Levi

9 de sep. de 2015

The service staff personnel went out of their way to ensure I was aware of my current service status. they explained my options for current and future maintenance options. I was offered a shuttle service to get me home if needed, called routinely through the day to update me on my trucks service status and notified as soon as it was ready for pick-up. Service department payment and pickup personnel were very friendly and got me processed and out the door smoothly - Thank you...

Bill Hoffer

9 de sep. de 2015

This was a recall visit on our 2011 Ford Fiesta. The service people were very friendly and helpful. Our only negative was that the car was not ready when promised, but it was not a big deal.

Thomas Yates

9 de sep. de 2015

my wife and I purchased a 2016 Ford Escape and your staff was knowledge and helpful

Andrea Vassel

9 de sep. de 2015

The customer experience was truly wonderful. The sales representative Daniel Mullins was courteous, professional and authentic. My husband and I were extremely pleased with the availability of the vehicle we were looking for, the ease in financing and the exceptional customer service. The Sales Manager was genuinely engaged and interested in providing an experience that was exceptional. Daniel went about his duties with great concern and care for our understanding of the vehicle and respectful of our time. I would highly recommend Purvis to anyone wanting to experience excellence when looking to purchase or lease a vehicle.

Scott Davis

9 de sep. de 2015

The salesmen, Joe, seem very knowledgeable and straight forward on the vehicle.

Hughey

8 de sep. de 2015

I bought a 2014 Ford F 150 lariat EcoBoost. 35000 miles I took my truck in because it would not start that was on May 30th 2015 and every weekend after that I took the truck in because it wouldn't start they change something behind my dashboard may me pay $200 because my car was out of warranty when I took it back and that did not fix then they kept it for two weeks and said that it was the gear shift. here we are in September and my truck is still not fix. they have my truck for a week. has not returned my phone calls and they still can't figure out what's wrong with my truck also they will not give me a rental car because I need to call there corporate office to see if they get reimbursed I would not recommend this company to anybody I will never buy another ford again. Also called the corporate office four times their outside sales rep for this area is a joke and her boss. all im ask for is to be reimbursed for the $200 because the part that engineer said that this will fix it. they kept telling me the truck was out of warranty. This week September 8 they reached out to other ford companies and basically said replace a bunch of parts which they've already replaced and alots of them came back and said it can't be fixed. so where do I go from here now it's fun waking up at two and a half year old a month and a half year old and my wife to just take me to work l. I'm just over it.

Margaret Ellis

8 de sep. de 2015

I am very grateful to Purvis Ford for having the wonderful staff they do, always very considerate and willing to work with the customer. Please keep up the good work I always tell people to go to Purvis to buy a vehicle or to have repairs.

Brian Burtner

8 de sep. de 2015

2012 Focus. Replaced Transmission Control Monitor. No cost. Easy process.

Samuel Dorsky

8 de sep. de 2015

I ordered a 2016 Mustang Convertible. Taylor Clark, my sales person, was very helpful, and followed-up with me as to the progress of the build. Everyone I have met so far has been friendly and helpful. They all greet you with a smile. The car was delivered and looked fantastic. Taylor went over the features, and I could not be happier with the vehicle or the purchase experience!

Joyce Coates

8 de sep. de 2015

I purchased a 2015 Ford Escape. The salesman, Daniel Mullins was outstanding. You could truly tell he cared about me as the customer & made sure I was happy with my purchase! He rocks!

Carl Rollison

8 de sep. de 2015

As a walk in I was surprised that Ron got me right in for the oil change and even had the service tech inspect and diagnose my brake problem . It was Ron's efforts that has won you folks a new customer. Yes I did have to wait but given that I came in around the lunch hour I expected this. But I really was impressed with the level of attention shown by all of the folks involved Thanks Again Carl Rollison

Thomas Hickey

7 de sep. de 2015

Ford f 150 lariat. The salesman was well versed in the products and knew exactly what i was looking for. From salesman To manager to finance it was best customer service i have EVER received. Everyone are knowledgeable and NICE. Purvis ford team rocks!!!!!!

Roger Walpole

6 de sep. de 2015

It took longer than I thought, but everyone there were very friendly

D Gladhill

5 de sep. de 2015

Picked up two cars August 2015 ( Focus + Fusion ), great service from sales to financing!

Paul Kay

5 de sep. de 2015

I wasn't sure between a Dodge or Ford, but after the salesman went for a ride with me around the block, I was sold. I had to keep coming back to get the price I could afford and Purvis met my requirements.Thanks.

James Mccord

4 de sep. de 2015

Phil Rigg and Ken Henke were great. Their customer service with helping us purchase a 2015 Ford Escape was exceptional.

Alexander Hurtado

4 de sep. de 2015

Great customer services and shows real professionalism

James Kelly

4 de sep. de 2015

At Purvis Ford they are always very helpful and attentive to all their customer's needs.

Robert Bergeron

3 de sep. de 2015

Purchased a Ford focus. Jeff Roberts was very helpful. Needed to walk out that day with vehicle. He made everything from trade in to paperwork smooth. Several people stayed late to make it happen. Awesome customer service. Thank you.

Wanda Cushman

3 de sep. de 2015

The guys are great in the Service Department and every other Department I have dealt with.

Miles Woolever

3 de sep. de 2015

I purchased an MKS 2015 Lincoln. Phil Rigg was the sales rep an Katie Smith was the finance officer. Phil was very helpful. When I wasn't sure the MKS would fit into my garage he suggested we take a test ride and see if it would fit. It does! My finance check came back Very Good!This is my 4th Lincoln and I'm well pleased! The sale went smoothly!

Ron Mineard

3 de sep. de 2015

the service rep (Russ I think) was extremly courtiuos and helpfu I was very happy with my experience and plan on returning when service is required.

Kevin Cochran

2 de sep. de 2015

Brought my 2013 F150 in to have the front brakes inspected for a vibration during braking. The service dept. were able to turn the rotors and also knock out a vehicle service on the same day. Very happy with the job done and quick turn around time.

Rob T.

1 de sep. de 2015

Russ took care of the service on my 2014 Escape, and once again I'm 100% satisfied....

Bruce Ohrmund

1 de sep. de 2015

Frank was very helpful in getting us our Ford Explorer. We had looked for one at several dealerships while the 0% financing on 2015's was still on, with little luck. Called Frank he had one that fit what we were looking for and with no messing around got us a reasonable price. We came down that evening to purchase the car and Frank waited for us after his normal working hours. He has called us to check that all is well and to arrange extra training on Explorer. Thanks Much

Sparkle Capitano

1 de sep. de 2015

Friendly,helpful,knowledgeable personnel. Great service. Nice dealership building. Professional demeanor and comfortable atmosphere.

Kevin Mills

30 de ago. de 2015

They worked with me in finding the correct vehicle for me. The only bad thing is I received the car dirty and was told the guy that does the cleaning had gone for the day. This was early on a Saturday afternoon.

Norma Vandebunte

27 de ago. de 2015

The staff was very helpful. They did a good job of explaining the service they were recommending. I was grateful that they found the problems with my tires.

Jessica

26 de ago. de 2015

After looking at a few different cars, I ultimately purchased a 2015 Ford Fiesta. The staff was extremely helpful and very welcoming. I appreciated the straightforward approach to selling the car - the price sheets with breakdowns are exactly what I wanted. They were also respectful of my budget and didn't try to push anything on me that I couldn't afford or didn't want.

Dorothea Lockey

25 de ago. de 2015

Purvis Ford put me in the vehicle I wanted in the price range I needed. Salesman was informed and researched the information I needed to ensure the expedition could handle my towing needs. Had small issue first hour I drove my car and the next day it was fixed quickly with no questions asked. I would recommend purvis ford to my friends

Samuel Frye

24 de ago. de 2015

edge good deal. liked the car. need better traing on how to use features. A cd to use at home tailored to my car only. A simulator of sorts.

Tracy19

23 de ago. de 2015

Russ Wuethrich has been our service advisor for the past 4 years. He has always been attentive and helpful in getting our cars in for everything from basic service to recalls to my radio issues.The last visit took approximately 3 hours.The entire dealership has been welcoming and friendly.We have purchased 4 cars from Purvis.

Mary Stallard

23 de ago. de 2015

I had to bring my car for a recall and the service dept. and staff were great.

HateDealerService

22 de ago. de 2015

My vehicle service was completed. Parked 3rd in the lane for checkout. Cars completed after mine and parked behind me are checking out and leaving before me.Thing process is BROKEN #HateDealerService

Timothy Reffner

22 de ago. de 2015

We had a "shimy" problem in the front end. Your Service tech identified the problem and fix it. That simple!!!! THANKS!

Scott Jackson

22 de ago. de 2015

I had bought a used car that just didn't fit my needs and Purvis ford worked with me to trade it back in on a new car with very little loss of investment. They were extremely accommodating and even tossed in some extra perks for good form. I am extremely satisfied and when our financial situation is better, I am sure to go back and buy that Lincoln that is my dream car. To Joe S and the entire team - HUGE THANKS!

Patricia Miller

20 de ago. de 2015

I love the service here! I bought my 2015 Ford Fusion from Purvis and it was time for it's first oil change etc. But I have been here before for service with my 2013 Ford Fusion. It was the same.... just like an assembly line and the wait was minimal, the staff were great and the the new waiting area.... deluxe! Was able to sit in comfort and use the free WiFi.... made the time just speed by! The car was well taken care of and I was soon on my way. What more can I say or add? It was perfect. :-)

Clark James

19 de ago. de 2015

Mike was very intuitive to my time constraint and needs and ensured my warranty service was completed in a timely manner. He also provide a DIY brochure / reference / checklist that is very useful for customer with scheduling future service inspections.I reserve final opinion with the answer provided for the A/C smell experience when we first start the car.

CK

19 de ago. de 2015

Amazing Dealership! Excellent place to buy a car and also to have one repaired or serviced.

Tom_from_NewYork

17 de ago. de 2015

We were returning from a vacation when our Lincoln started having issues. We called Adam Zandi at Purvis Ford, and explained our issue. He told us to bring the car in, and they would look at it for us.Adam did an awesome job with communicating our status to us, regarding what they were looking at, and possible issues. We were not able to get the car repaired that day, and still had to return home to New York, Adam set up a loaner/rental for us, and got us on our way.Adam kept in touch daily, even calling well after their closing time to make sure we had an updated status until the car was repaired.I understand it wasn't just Adam, though he is the person we worked with, so kudos and thank you to the entire service team, your help was very much appreciated.Also, I would be remiss if I didn't thank the gentleman that drove us in the courtesy van. He was a great driver, and we had fun talking with him.By far, the best service experience I have had with any dealership, and unfortunately, the new level that I will have to compare local dealers to.. :).

Robert Posey

17 de ago. de 2015

The service was great and quickly completed thanks. The job was well done.

John Wilbur

15 de ago. de 2015

The service department continues to impress me. Each time they are courteous and professional. The fixed it right the first time.

Charles Fields

13 de ago. de 2015

Had a serpentine belt and pulley issue. Fixed but $440 for a $53 part! Service was great and they kept me informed. Car was fixed but I have a squeak from the belt on startup and will return soon.

Jeffrey Mitchell Jr

12 de ago. de 2015

Outstanding experience from start to finish.Very happy with my vehicle.

Sean Ferguson

11 de ago. de 2015

Recall work and checkup. Very friendly and prompt.

Steven Riley

11 de ago. de 2015

Very helpful, knowledgable people. Reasonable wait for required service. Nice waiting area. A very good experience for me.

Timothy Steenhoven

11 de ago. de 2015

Joe was an absolutely awesome salesman. I would recommend anyone to your dealership and to him. Thank you very much for providing a great experience.

Jerry Gordon

8 de ago. de 2015

Purvis ford is always polite and courteous to us providing great customer service. Mr Patrick has a great staff.Thank you

Ford fan

7 de ago. de 2015

A new battery was recommended for our car the cost from Purvis was almost double what a battery from another retailer. The work that was requested was done in a timely manner.

sydney522

7 de ago. de 2015

I purchased my Lincoln Town car from Purvis in 2006 and have always used Purvis for all of my service needs. Service advisor Zandi has always been my go to guy as he will go out of his way to make things easier. One occasion I remember well Mr Zandi came by Mary Washington Hospital where I was volunteering and picked up my car for service early in the morning on his way to work. This was above and beyond the call of duty and one of the many things that have taken place and made me a loyal customer. Thank you Mr Zandi

Thomas Baer

6 de ago. de 2015

the service department, specifically Russ, is outstanding .. I never have a problem and the Russ is always professional, knowledgeable and personable ... my car is always done on time, and I really like the fact that they call me and keep me up to date on my car's progress ... also they have a very nice waiting area with coffee, TV, and current papers to read ... thank you Purvis ...

Joshua Tindel

6 de ago. de 2015

I purchased a new ford focus hatchback one year ago. The process was extremely easy because I already had my mind set on a particular model. It just so happened that the dealership has the exact one. The sales staff got me in and out relatively quickly.

Doug Perkins

4 de ago. de 2015

Very good job. The customer service tech that checked me in was very helpful and assisted me with pricing tires for the future. He was very helpful with other issues I was having with my truck.

Eric Pace

4 de ago. de 2015

Very fast and friendly. Dropped off the night before and repair was completed early the next morning.

Samantha Nauschuetz

3 de ago. de 2015

Brought my Ford Focus for The Works package. I received excellent customer service an explanation of services. I experienced great courteous customer service from many people while we were waiting in the waiting area.

peace, love,dance naked

3 de ago. de 2015

I have been going to Purvis many years for maintenance on my cars, and Mr Russ Wuethrich ( Service advisor) has always been professional, helpful and he make special effort to be of excellent service. He is always smiling, cheerful and he takes excellent care of me, he treats me like I am a friend! He is the BEST!!! Thank you Russ!

Dale Wink

1 de ago. de 2015

Very nice and friendly staff. My only issue is that I made my appointment for opening time at 730am. But when I arrived at 720, there was already a line of about 10 cars ahead of me. I didn't see a rep until about 8am. My routine oil change took over 90 minutes. Still, nice folks, good price and good service.

Tbaer

1 de ago. de 2015

I have many dealers and service stations in my area but I choose to use Purvis Ford Service Department and I always ask for Russ when I go. Russ will great you with a smile and a pleasant salutation. He is very easy to talk with and he will give you all options to have your car fixed, especially the least expensive. He will explain the Pro's and the Con's on each item and what I like most is that he will tell you if you really need to have a particular service function performed or not. He makes your problem his problem - I like that. Thank you Russ and Purvis Ford.

Kenneth Shelton

31 de jul. de 2015

Service was good. Hopefully my cracking noise is fixed I have not heard it since I picked the truck up but don't understand how a 2013 F150 truck will burn up a set of rotors up in 20,000 miles. Overall a good experience.

Randy Hardy

29 de jul. de 2015

From day 1, my wife and I have loved how friendly everyone at Purvis Ford is. We purchased a 2015 Ford Fusion back in February 2015. We've experienced some bad purchases before and Purvis clearly blew all those bad experiences out of the water. Whereas the process at other dealerships seem to go on forever, Purvis made it quick and easy and we were out the door. The service department so far has been nothing but superb. We've had Purvis do maintenance on our Ford Ranger truck and was always pleased so now we're happy they also service our Fusion. Frank Stewart was our POC for this maintenance. We appreciate his professionalism, courtesy and attention to detail as well as the desire for our 100% satisfaction - he got it!

Debra Lewis

29 de jul. de 2015

The regular maintenance was excellent service and Adam was excellent in assisting me in setting up other items that needed to be checked. He is a great asset to Purvis. My disappointment is having to bring back the vehicle due to whoever did the service stating they "could not duplicate" the eye glass holder not opening or the front upholstry coming up - what is there to duplicate. The gentleman that rode with me to make sure the GPS was working properly saw that the eye glass holder would not open and the upholstry coming up. What was wrong with the service tech that he saw neither? Or maybe he just did not want to bother with it. Now I have to set up another appointment, also have to get another rental car and make two trips to Purvis after getting off to drop off and pick up my Escape.

James Ulmer

29 de jul. de 2015

I did not expect to purchase a new Ford during my visit. Ross Decatur made the purchase easy. Best experience I have had since my first Ford purchase 24 years ago.

jayjay

29 de jul. de 2015

I had a a great experience with getting my Lincoln MKX serviced here. The service adviser, Greg, took the pertinent information and kept me in the loop. The issue was one requiring Lincoln headquarters to get involved because of a no-longer available part and the service department provided me with a loaner vehicle for an extensive time period without issue. The serve team was very thorough in diagnosing and resolving the problem and has my vehicle back in service for this warranty repair.

Neil Hornung

28 de jul. de 2015

I took the F-150 in for a state inspection but ended up having to pay for wiper blades and a third tail light. I didn't expect to pay for these items. The state inspection took much longer then I expected. Though the service staff is personable and courteous the actual wait time was longer then it should be. Overall a good experience.

Doris Kirsch

28 de jul. de 2015

Everyone was helpful and we were able to use a rental car while our car was being worked on.

Yvette Wenke

28 de jul. de 2015

My MKZ was brought in for its 30k service. While there the service advisor Frank Stewart informed me of some open recalls the car needed. He kept me well informed of the progress. I will definitely seek out Frank the next time for additional service. Purvis Lincoln always treats me excellent.

Sara Acors-hairfield

28 de jul. de 2015

My service advisor - Andrew is wonderful. My salesman - Ross is great.

Stephen Makely

28 de jul. de 2015

Everybody was very friendly and helpful and the new waiting area is very nice with the complimentary coffee.

Michael Cavanagh

28 de jul. de 2015

I have always had great service at Purvis. My MKX needed to have a seat recovered and it was done in the time I was told it would be done and the seat looks brand nw.

Stacy Kedigh

27 de jul. de 2015

Josh was very patient and explain everything in detail on my purchase of a user Chrysler 300 Limited. He went over the car in detail and helped me with figuring out the car and all the bells and whistles so to speak. He is a wonderful salesman and didn't put any pressure on me while I was making the decision whether or not to purchase this particular car. Josh was the best salesmen I have ever dealt with and if I decide to upgrade my other vehicle I will be reaching out to him again.

Douglas Collins

27 de jul. de 2015

Purchased a Ford Focus and absolutely loved it. Barry was an absolute joy!

Javier Molinares

23 de jul. de 2015

The staff at Purvis Ford was incredible. Made us feel like family. Salesman, Phil Rigg, went above and beyond to ensure our satisfaction and car buying experience with no pressure!! He and The staff are an asset to Ford!The Ford Edge has been incredible! We will be back to purchase another Ford from them!!Thank you so much,Eric & Amy Molinares

Lincoln99

19 de jul. de 2015

I would like to thank the Service Advisor, Russ Wuethrich, as well as the actual techs for an extremely good experience in the service of my 1999 Lincoln which recently needed to have new brakes installed. I have had other service completed at this dealership and have always been well pleased. They do a complete job with service and give an honest opinion as to what future service would be suggested.

Michael Olichney

18 de jul. de 2015

Frank MacKove Was superb and went beyond the call of duty.

DZ

16 de jul. de 2015

Russ Wuethrich was my service advisor today. He was professional, knowledgeable and friendly. He got my car in fast and quickly identified the problem. Since this was my first time needing service, he explained the process and mentioned possible costs up front, which was extremely helpful to me. He also fully explored my warranty and reiterated what would and would not be covered.My son recommended that I go to Purvis Ford because he had gone there previously and was pleased with the service he received. If you live in Fredericksburg, VA and own a Ford or Lincoln, I would highly recommend both Russ and Purvis Ford.

bobbyb

15 de jul. de 2015

I have been using Purvis for service on my Ford and Lincoln vehicles for over 25 years. Very pleasant to deal with. General Manager: Dave Eadie, Salesman: Ross Decatur, and Service Advisor: Adam Zandi are the best I've ever dealt with. Low key, low pressure, and they remember my name and what I vehicle I drive. First class.

Gary Maxam

14 de jul. de 2015

I expect when I purchase a car from a dealership (new or used) that it be detailed and cleaned out and up. I would expect the car be gone through (certified) all components (Air Conditioning)/parts work. Even though we are told bring the car back in that Purvis will make it right. It is not the most convenient thing to ask a customer. Our time is as important as anyone at Purvis.

mjohn13513atgmail.com

14 de jul. de 2015

The crew is operating very smoothly, exceptional service, outstanding work on a timely manner. I feel really bad I didn't get the reps name that service me, he a gentslmen, blond hair, wire rim glasses he's super, all the reps are outstanding but the guy just stood out. I've sent some angry comment in the past, but today changed my mind for the good. I've purchased at least 3 vehicles there, and plan to do more business.

hspoyys

14 de jul. de 2015

Everyone at the dealership has been helpful from the purchase of the 2010 Edge through all aspects of the service. Adam Zhas has treated us like we are the only customers that he handles and has answered all our questions and concerns.

Dknighting

14 de jul. de 2015

Everyone I spoke with was extremely courteous and helpful. Mr. Stewart explained the problem found with my vehicle and called back several times to give me updates. I was very pleased with the service I received.

Wanda Payne

13 de jul. de 2015

2011 Ford Ranger. Barry Jones is ALWAYS wonderful! Wish Ford would realize the marketability of the Rangers & BRING THEM BACK!

Wendy Plummer

13 de jul. de 2015

The owner actually assisted as i was having difficulty locating the vehicle i wanted. It was well priced and a very nice alternative to ordering a car. My salesman was awesome as well. He went over and beyond to accomodate my crazy work schedule.

Bonny Daiger

11 de jul. de 2015

Thanks to Mary Daiger Mullins, Online Manager, Dan Mullins, Salesman and Kathy Townsend Smith, finance manager for making my experience of buying a vehicle enjoyable. I would recommend you three to anyone looking to buy a vehicle.

Chris

10 de jul. de 2015

I've been a customer of Purvis Ford for several years now and have been very pleased with them from the start. My salesman was Steve Pavey and my Service Advisor has always been Adam (A.Z) Zandi. These two individuals ALWAYS go above and beyond to make the customer happy. They give each customer that "personal" touch and that is what makes me keep going back to Purvis. Steve Pavey and Adam Zandi are definitely an AWESOME team. Customer service, after the sale, is what counts and these two guys make it happen!

Jaime Huntt

9 de jul. de 2015

The salesman Ross Decatur was excellent. He helped find me the best deal with the vehicle best for me. I will recommend him for future sales from friends and family. I got a new F150 at a great price and Ross has kept in touch even after to make su3e im happy. A++++++

Happy

9 de jul. de 2015

I have been dealing with Purvis Ford for several years now for service on my 2008 Escape Hybrid. I cannot recall EVER having a bad experience. Most recently, while I was out running errands, I learned that my left turn signal had stopped working. I called at 4:20 pm to ask if they could possibly work me in (I'm one of those silly people who likes to USE turn signals!). They were closing at 5:00 pm and I was advised that the techs might not be able to get to look at the signal at that time, but I was welcome to come right in. Since I was already out and just a few minutes away, I did, with the understanding that I could return the next day if they were unable to accommodate me. When I arrived, I was greeted with smiles and offered immediate assistance. Bear in mind that the service department was 30 minutes from closing and had several customers waiting to pick up their cars - I wouldn't have expected them to be rude, but the welcome I got was warm and customer-service oriented. REAL customer service. Greg Cizek checked with the techs and the bulb for the signal was replaced before I could even get comfy in the waiting room! I have had almost all my service done at Purvis Ford for this very reason... Consistently high quality customer service sustained over SEVEN years, no matter what the concern. I've never felt jerked around, mislead, or cheated by ANYONE at Purvis. Their estimates seem to always come in exactly at or below what I have been quoted. This is unusual for any industry; for automotive service, I believe it is even more rare. No matter what make or model vehicle I may have in the future, Purvis will be my go-to.

william roberts77

8 de jul. de 2015

Auto maintenance service was exceptional. Service Advisor, Adam Zandi was a professional, andtreated myself, the customer, with respect. Accolades to Purvis for such employees.

Meredith Brooks

5 de jul. de 2015

I had a good experience buying 2015 Ford Fusion Hybrid - I especially appreciated the technical training to use all the displays and features. I purchased the Gold Care package as well. My car did have to go in for service but my service advisor, Greg got my car in the shop the same day - I used a loaner to get back to work but if I didn't have the extra coverage, I could have received a ride on the shuttle. The staff there made a point to meet me and introduce themselves. I have never owned a Ford but feel very comfortable at this dealership.

George Tayman

5 de jul. de 2015

I was in need of a work Van. My other one that I owned for 12 years just gave up the ghost. Due to my financial situation, I was not sure what I was going to be able to do. I needed something reliable, due the miles I drive. I travel all of Maryland, Virginia, and DC. I did no want to purchase a used vehicle if I could afford it.It takes a lot of work for me to transfer all of supplies from one truck to another. I was afraid, by the time I was to get everything moved, and the truck set up the way I need it, it would be a short time to do it all again. I am hoping the new Van is going to last at least 10 years. We will see...I want to Thank my Salesperson Daniel Mullins, not only for the professionalism he showed, but also and the care he showed for my situation. I also want to Thank the financial team for being able to work with me on the payments. They did the best they could with my circumstance.I am not sure what I would have done if I was unable to purchase this van. I was able to purchase a new 2015 Ford Transit. I will admit, that buying a new vehicle is suppose to fun and exciting, but I wasn't ready for this purchase. So again my THANKS to all involved in making this work. Thanks again. George

Steven Simmons

3 de jul. de 2015

The Salesman Dan Mullins went above and behond to get me the price I wanted for my F-150. He was available on and off the job and kept me informed of every process over the phone. I went to the dealership twice, once to drive the truck and the second time to sign the paperwork. The finance manager Kathy worked all day to get me the interest rate I wanted at the payment that was comfortable for me. Awesome people, Awesome dealership, great inventory. They had exactly what I wanted and delivered way more than I expected. Their Vice President, Emily was on hand as well to help out after the sale.Want a car or truck, new or used? Go to Purvis Ford in Fredericksburg Va.

Spinner

3 de jul. de 2015

Purvis Ford has a great service department. They inform you of everything that is wrong with your vehicle and are honest with what the cost will be.

Kelsey Sauve

30 de jun. de 2015

I bought a used 2014 Ford Escape and I absolutely love it. Everyone at the dealership was very helpful and so nice. I would definitely come there again to buy another vehicle.

Raymond Matherly

29 de jun. de 2015

Great experience with the personnel at the dealership.Everyone was very helpful.

Linda Pickett

29 de jun. de 2015

All staff nice, work done in timely manner. Very professional. Mechanics do an excellent job. Very well organized and professional.

Jennifer Womack

27 de jun. de 2015

Ross was the best. He never made me feel pressured. He was the main reason why I chose to purchase with Purvis!!!

elderly woman

24 de jun. de 2015

I have had quite a lot of problems with my car and have been given the run around by many others. I called Mike Iden and he got me in to have my car hooked up to the computer to see if they could identify the issue. This was of some concern to me as I am an elderly woman with limited financial resources. When Mike came to let me know my car was ready, not only had they run the codes but they'd fixed the car -- at no extra cost! The service was polite, professional, and timely. The waiting area was clean, well-stocked, and comfortable. I was beyond pleased.

LConks

20 de jun. de 2015

We didn't buy the car from them due to some "issues" but we were going to have our scheduled maintaince there for the lifetime of our car. A problem occurred with the other dealership and instead of helping us the employees were pointing at us and one came up as we were leaving, and because of an unfavorable review in the past, knocked on our window and said " we got what we deserved". Again, we won't be going there anymore. Mike in the service dept was very helpful though.

LConks

20 de jun. de 2015

We didn't buy the car from them due to some "issues" but we were going to have our scheduled maintaine there for the lifetime of our car. A problem occurred with the other dealership and instead of helping us the employees were pointing at us and one came up as we were leaving and because of a bad review in the past knocked on our window and said " we got what we deserved". Again, we won't be going there anymore. Mike in the service dept was very helpful though.

Rhonda Fried

19 de jun. de 2015

I purchased a 2015 Ford Mustang GT convertible. I'm thrilled with the car! David Eadie and Barry Jones did an expert job of helping me test drive, purchase and explain the cars extras. I couldn't have asked for a more pleasant transaction and am looking forward to having my car serviced in future to check out the seevice department. I'm sure to be pleased.

Mervyn Ramlogan

16 de jun. de 2015

I bought a 2013 f150 with very low mileage for a great price . First saw the truck 3 weeks prior to purchasing . Test drove it and loved it instantly . Like everyone I wanted the best deal I can find and she arched for several weeks for that model f150 and year and found some very nice trucks as well but the service and respect I received from Daniel Mullins. He was very accommodating and I will be a return customer when I am ready for my f250

rydcrawford

15 de jun. de 2015

I didn't end up spending any money but Mr. Cizek in the service department was still very helpful and courteous with his time, helping me any way he could.

Ford Pickup

13 de jun. de 2015

Frank Stewart is the greatest service advisor. He took great care of my pickup and kept it out of the rain. He spoke with the technician to be sure the job I wanted was performed correctly. He told me the price up front. We have been dealing with Frank since 1988 and have always had a great experience with him.

Brenda Cline

12 de jun. de 2015

Ford Escape. The service was outstanding and the staff could not have been more helpful. Great experience.

James Sullivan

8 de jun. de 2015

The salesmen were very helpful everything went smooth and fast. I'm very happy with everything.

Russell Stewart

6 de jun. de 2015

Everyone at Purvis was very helpful & didn't rush me into making a decision on which vehicle to buy. They had a good selection to chose from and I appreciated the fact that Ross Decatur helped me look in and test drive any one that I wanted to. Ross was very, very professional in helping me out as was Mr. Dixon & Mr. Wencke as we finished up the purchase process. As Always, Mr. Patrick and Ms. Patrick checked in at various times to make sure that my wishes and needs were being addressed and that I was being taken care of. Everyone at Purvis Ford/Lincoln treated me more like a family friend and not like a random comsumer. Their customer service speaks volumes of how much Purvis Ford/Lincoln cares about the person buying a car and Ford should feel proud to have Purvis representing them.

Audie Cleaveland

2 de jun. de 2015

We bought a 2015 Mustang GT. The buying experience was one of the most pleasant that we've ever experienced. I will definitely recommend Purvis Ford.

Doris Kirsch

2 de jun. de 2015

Everyone was knowledgable and helpful. The waiting room was neat and clean.

William Cook

28 de may. de 2015

We purchased a Fusion at Purvis Ford in Fredericksburg, VA. Our salesman, Shawn O'Donnell, greeted us as soon as we arrived. He was very professional and cordial, and listened to us about the type of vehicle in which we were interested. He kept in contact with us and notified us that he had located the vehicle and that it would be on the Purvis lot the Friday of Memorial Day Weekend. He made sure we were given consideration for rebates involved in that weekend sale. We purchased the Fusion that same day and drove it home. Shawn really went the extra mile for us and we are very happy with our purchase.

Ben

28 de may. de 2015

Staff was courteous, professional, helpful and overall great to work with. It was a great car buying experience.

Carl Rollison

28 de may. de 2015

Really pleasant .Not the typical high pressure sales, simple conversation on what I needed and what he ( Jerry ) could do to help in purchasing my used Taurus SEL . When meeting with Ken in finance it was the same. Clear answers and an open description and disclosure on what I was paying for. In the end I got a nice car at a reasonable price and dealt with some great people who put forth a How can we help you attitude . I do hope the service side is as good .

Amy

28 de may. de 2015

I walked in knowing mostly what I wanted and was a bit disappointed with the first numbers I was shown etc. I walked away, looked at my numbers, thought about it, called a few other dealers who had called me to make me offers. I realized that none of them were doing any if much better than Purvis. I spoke with Doug (Sales Manager) told him what I wanted, what I was willing to do, if he could work with me. Jim and Doug made some magic happen!!

Steven Herndon

27 de may. de 2015

We purchased a 2015 Ford Fusion Titanium from Shawn O'Donnell at Purvis. Shawn is a no-pressure, patient, knowledgeable sales person. He took the time to explain the features of the vehicles we were looking at and say with us for several test drives. After making our decision, the process was smooth and straight forward. Kathy Smith in the financing department is a joy to work with and we got through all the paperwork quickly. Thank you to the entire staff for a painless process.

Renee Dutton

27 de may. de 2015

WE PURCHASED A 2016 LINCOLN MKZ AND YOUR SALESPERSON, ROSS DECATUR, MADE THE EXPERIENCE VERY ENJOYABLE.

Trent Billups

26 de may. de 2015

everything went Great. Greg was very helpful and professional

Arlene Mckenzie

26 de may. de 2015

I came alone with no other transportation for the day. It was a weekday, and not quite near the end of the month and I needed my inspection. I didn't think they would be quite as busy as they were. When I was told it could be at least 1.5 hours, and knowing I had other errands to run....it was my only day off, and I live 40 miles from the dealership, I debated for several minutes, but decided to sign in anyways. They knew my situation and did their best to speed up the process. As it was I was out in about an hour.

Daniel Rayburn

25 de may. de 2015

It was the best vehicle buying experience I have ever had

Larry Ingalls

25 de may. de 2015

A visit to the body shop is not usually a happy occasion. Unfortunately I have visited twice in the past year, golf ball thru the rear window of my explorer and a broken tail light caused by me. In both occasions, I received prompt attention and both were taken care that day, one in 15 minutes. Your Body Shop Manger, Robin Bylilly-Gentry, understands how her customers feel and makes the process of repairing your vehicle a pleasant experience. You are very fortunate to have her as your Body Shop Manager.

Big Texas

24 de may. de 2015

I would like to thank Adam and Danny and all the people who took there time out of a late Friday afternoon to wait around for my truck to show up so they could try to help me get it fixed and back on the road. We were just starting our way to Key West when we had our Fuel problem and these guys went out of the way to help us out and get us back on the road.I sincerely appreciate it very muchThank You all so muchWes

Milford Nolan

21 de may. de 2015

This was an oil change and tire rotation. Also battery was replaced. The service was courteous and friendly.

Joe Mummert

20 de may. de 2015

Ross Decatur was great as usual. I stopped in just to see what my options were and was driving in under an hour.

Francis Stepanski

19 de may. de 2015

As my car was going to be there for over half a day for servicing on a recall item, was nice to have shuttle service to take me down town.

Robert Rice

19 de may. de 2015

Excellent service done in a timely manner! There is nothing left to say except this fifty character requirement to complete this survey is stupid, since I said my opinion in the first sentence.

Stephen Makely

18 de may. de 2015

Chose Purvis to repair my Explorer after my accident.

Sandra Minor

18 de may. de 2015

Had no problems with the service of my vehicle. Russ, the service manager was efficient and informative during my car troubles. My car was finished in the timeframe that was stated during our conversation.Thanks Ford..Sandra Minora happy customer:)

Sara Acors-hairfield

18 de may. de 2015

My service technician (Andrew Smith) is wonderful. He keeps me informed of everything going on with my vehicle.

Audrey Carter

17 de may. de 2015

Great staff! My car repair is wonderful. No more noise. Love Easy Care!

Caroline Frye

16 de may. de 2015

Great work.... The car has had so many recalls i cannot count them, but purvis ford is the most oiled machine i have ever dealt with. Outstanding.

James Bonner

16 de may. de 2015

I was in a rush to complete the sale due to family commitments and my sales rep and finance officer were very understanding and did a great job of completing the sales transaction completed a very short time.Straightforward pricing very professional people.

Suzanne

16 de may. de 2015

Ford Flex: I brought my vehicle in a few weeks ago to have my seat worked on along with scheduled maintenance. I got a call late in the afternoon that I would have to pay $165 just to have a technician look at it and they were running out of time that afternoon. I told them to forget about it. Several other issues happened on this visit that I was extremely disappointed in. So I told them not to bother with it and I would bring it back in. So I contacted Ford again (for this visit) and told them that I had an extended warranty and needed to bring my vehicle in. I was told it would be $100 deductible and any expense would be covered. I told the individual that I did not want to work with the same individual I did last time. I was told I wouldn't have to but when I arrived he had still been assigned to my visit. The seat was fixed to my satisfaction this time. My question is why can they not tell that I have an extended warranty especially since I bought my vehicle from this dealership? Shouldn't they have known the first time that I brought my vehicle in that it would be covered? Also, this same person contacted me when I brought my vehicle in asking if I wanted several other services that I had on my previous visit just 2 months prior. I would suggest that the staff be more informed. However, I will say that over the past several years that I have used this dealership for all of my services and maintenance and they have been on top of things. It may have just been this one individual.

Chad Lamastus

16 de may. de 2015

2015 Ford Fusion Hybrid base model. Love the vehicle and will stick with Ford forever.

Stephen Wardius

15 de may. de 2015

I brought my 2006 Ford Explorer Eddie Bauer in due to the fact that my key fob was not working and to have Purvis Ford retrieve or resurrect the original factory external touch pad code since I did not have this code when I purchased it from a used car dealer. Well, even though they used a brand new "Ford" key fob they were unable to get my key fob or the new one working, but they did resurrect the factory code and now I can use the external key pad to open and close the doors. The mechanic told me that when I brought the SUV back to the dealership he will attempt to fix the key fob situation using a "decision tree" computer or system troubleshooting method. I could have left my Explorer for him to spend more time on the key fob problem but I had already paid $85.00 for the key pad resurrection and I couldn't afford to pay for more labor and a new key fob until the end of the month. Russ the service writer said bring my Explorer in again and they "will" fix my key fob problem

Charles Bissey

15 de may. de 2015

Thank you for the quick and efficient work. The staff was very friendly and responded to my requests quickly.

Steve Corbin

14 de may. de 2015

Russ was very informative and kept us posted on progress in a timely fashion.

Diane Dixon

14 de may. de 2015

The service writer at Purvis they are always very helpful . I am always pleased by how eager they are to help diagnose you car troubles and get you quickly back on the road.Thank You

Ted Ristau, Florence Woodin

14 de may. de 2015

On April 28 we left Norwalk, CT for a car show in Virginia Beach. Driving a Ford truck pulling a antique car which was in a enclosed trailer. I must mention that we had just come back from a car show in NC. On that trip the transmission broke and was replaced at the Ford Dealership in NC. Fortunately under warranty. On returning to CT, the truck was checked out at the dealership in Norwalk. After a oil change, etc. we left for the trip to VA. Truck was very sluggish on any incline. Drove as far as Frederickson and found Purvis 9 miles off the highway to have it checked. Really concerned as we thought it might be the motor. From the moment we drove up to Purvis we were so happy to meet a wonderful team of workers. After going with registration, etc. we were driven to lunch and picked up. We were told it could be a 3 hour wait. As it turned out a boost center censor was not plugged in. Apparently it was overlooked when it was serviced before the trip. We were so pleased with the good news. We were on our way after Ted showed off his 1933 Ford Cavilier convertible. Went to the meet in VA, visited family in KY, off to Auburn IND for another car show. We were gone 14 days and had no problems with the truck. Thank you so much for your wonderful service

TerryM

14 de may. de 2015

Purvis Ford service generally has had a bad reputation over the years but even knowing about all the bad stories I heard, I still took a chance. Stupid once, stupid me right... I went three times. The very first time I tried them. I was in the service and Adam was proudly exclaming how long he had worked there, all the while telling me how horible my 04 Excursion with a six liter is and how much it was going to cost with all the mechanical failures it would have. I'm thinking OMG! REALLY!!! The second time I went there everything worked out fine. This third time I went for an oil change that was included in the "Works" package off I received in the mail from Purvis and on the back it showed that I had a $30 credit in "Rewards Bouns", When I go there, they told me the "Rewards" weren't valid any more. So, I sucked it up and said ok. I asked them not to rotate the tires because the place that put the tires on had just done that the day before. The tire rotation and brake check is also included in the "Works" package. So, when I go to pick up the car the cashier tells me that the brake check was not done because the rotation was not done. So, I had to go back in and confront the service guy (Gregg Cizek) (nice guy) who was nice enough to go and get a mechanic to put the truck on a lift pull the wheels and do the brake check. What you need to know about this place is that there are both good and bad employees there and that you need to be very careful about dealing with this place. Double check everything!!!

Ryan Gran

13 de may. de 2015

Had a grinding noise/feeling in my '06 F150, thought it was brakes or possibly transmission. Worked with Frank in the service department, ended up being wheel bearing. He did a good job explaining the issue. While I was there I also had my keyless entry reprogrammed in my F150 and Explorer plus extra key for Explorer. Did not take long to get everything fixed. Overall good visit feel a lot better now that my truck is running good!

David

13 de may. de 2015

Purvis Ford took good care of my car and had it ready for me within a reasonable time. The shuttle driver that picked me up from my home to get my car was very nice also. Purvis Ford demonstrated great customer service all the way around!

James Fry

13 de may. de 2015

Great salesman Ross Decatur, his patients and perseverance paid off. He is knowledgeable, friendly, and shows he really cares with his customer services skills. The new look of the dealership is more inviting than the past look.Remember a great truck, with a great price and great service will always produce big sales.Thank you Purvis Ford.

Michael Darnell

13 de may. de 2015

I purchased a 2014 Ford Focus from Purvis Ford in November 2014. My salesman was Joe Schuon. He was no-nonsense and extremely trustworthy. A real straight shooter from the moment we first met. My Service Manager is Mike Iden. I recently brought my vehicle to Purvis for an oil change and tire rotation. The service department team found a defective drive shaft that if wasn't caught could have caused serious damage to my beloved Focus or worse, caused an accident. Mike ordered the part and it was in the next day. He offered to provide me with a loaner vehicle and had me in and out without issue. The technicians fixed my car and it drives like a dream. I can't speak highly enough about the integrity, friendly customer service, and good old fashion family atmosphere that I have experience at Purvis Ford. Kudos to all!

Charles Jones

13 de may. de 2015

The Purvis Ford Team has been great since we moved to Fredericksburg. Our hometown dealership was great and we trusted them for years but when the time came to move and we needed our vehicles serviced Purvis was there to be just as trustworthy as our hometown dealership. Thank you all for your hard work and dedication.

Toby Layman

12 de may. de 2015

Outstanding customer service. The sales and finance personnel were informative and helpful, not pushy. A wonderful experience. Thank you!

Frederick Storey

12 de may. de 2015

I purchased a 2014 Ford Fusion Hybrid. I was treated fairly and professionally throughout the sales process.

Pat Maita

11 de may. de 2015

The service was great! I would bring my Escape back.

Ricky Brown

11 de may. de 2015

service was fast, people were very friendly. They have free coffee and a modern new waiting.

Robert Gardner

11 de may. de 2015

I was there for some minor service and everyone I talked with was outgoing and professional. Thank you for prompt service.

Kathleen Romine

11 de may. de 2015

I called to schedule an appt. to bring my car in for service. I was having trouble with it hesitating and feeling. Like it was going to cut out on me. Mike was wonderful and very friendly. He knew exactly what I was talking about and took care of everything. I would like to thank him for his excellent custom service!! I will continue to ask for him anytime I need help because of his great customer service.

Ronald Phillips

11 de may. de 2015

Ross Decatur is awesome! He took time (on a very day for him) to bring any car we wanted to test drive, out for us.After we made our decision, he was very thorough and went over EVERYTHING. He followed up with a call the next day to make sure we were not having any problems and told us to call him anytime we had a question. We were buying on the Family Plan so I am sure he was not getting his normal commission.

Escape 2013

9 de may. de 2015

Came in for a service. Staff is professional, and curtious. The wait was less then expected.

Efrain Martinez

8 de may. de 2015

F150 took truck in for violent flush , was greeted an mr Stuart was attentive an polite an very informative ,now I days that rare!!!!Thank you!!!

Edward Preston

7 de may. de 2015

The courtesy ride home when I dropped the truck off for service was very helpful. The staff member, Mike was nice and took the time to help me even though he was late for a dental appointment. My only complaint, I know my truck is old and sits outside, but it would have been nice if it had been given a quick wash.

Susan Harvin

6 de may. de 2015

Very positive purchasing experience. Staff was friendly knowledgeable and helpful. Following the sale,the salesman even showed us around the service department so we would be familiar with it when we have our new mustang serviced.

Roy Davis

6 de may. de 2015

My wife and I both drive ford vehicles, which we completely enjoy. We have purchased three vehicles from your dealership and have always had excellent service from Purvis. So - thank you :-)

Chris L King

1 de may. de 2015

I was super happy with the service I got from Russ. They finished the service in rescued time.

CHGONZA

1 de may. de 2015

I always get excellent service. They always get me in and out in no time. There has not been a time when they have been rude to me.

Katherine Adams

29 de abr. de 2015

Hands down the best vehicle buying experience we have ever had. We appreciated the perfect combination of "being there" and "no pressure". Ross is phenomenal. He was ready with the answers to our questions, and flexible with a next day appointment. ESPECIALLY important was the privacy he afforded when we requested NO ONE else was to have the contact number. We outlined what we were looking for, and he stood at the ready to show the Pick-Ups that fit our wants. We would have to say he ensured we had the PERFECT F-150! Could not be happier. The gentleman in the finance department was clear and concise with the numbers, very pleasant to work with...and then the personnel who prepped the truck for us to drive home! Thanks for removing the stripes and stickers--no scratches, and she's BEAUTIFUL!

George Bryant

28 de abr. de 2015

I brought my 2011 MKX Lincoln in for lube and oil chg on 13 April before commencing a 2500 mile excursion to Arkansas and Missouri. The service person was exceedingly courteous and helpful in every way. I could not have asked for better service.

Luke Enns

28 de abr. de 2015

The service team was always available to help me. They replaced the Motor on my 5.4L 3 valve. I will work with Purvis again in the future. Russ and Tom are good Men.

Christopher Brletich

28 de abr. de 2015

Other than being very busy, yall did great. The agents work hard, just don't get frustrated!

Douglas Bishop

27 de abr. de 2015

Service was great, Check in was fast and the time it took was what I expected. Service was VA. State InspectionArrived at 06:50, Service opened at 0700 on time, I was the 8th car and waited about 10 min to be checked in.Service took 45 - 60 min I was out at 8:05 heading on to my next appointment for the day.

M Brems

27 de abr. de 2015

Wait was longer than I expected as mechanics were at lunch upon arrival. It was hard to hear intercom over showroom traffic at times. I felt like the invoice and coupon/rebate submission was explained in a hurry (initially felt somewhat dismissive).

Rebekah Mclaughlin

27 de abr. de 2015

Service representatives were extremely nice and helpful. They made known the services and prices I was looking at paying. They made me feel very welcome and comfortable. I will be coming back here for everything!

Richard Collins

24 de abr. de 2015

This is my third Ford Pickup Truck since 2001. I purchased the last two from Purvis Ford and completely trust the dealership with my investment. Overall the service has been excellent and the team have been very responsive to all questions I have asked.

Edwin Regan

24 de abr. de 2015

State inspection was done on time and they even washed my Tahoe. Excellent service!

Lyndon Hansen

24 de abr. de 2015

My car looks like new after leaving your body shop, they did a superb job.

Ray Cooper

21 de abr. de 2015

Late last summer I bought a new 2014 F150, 4x4, SuperCab. Soon after I purchased the truck I noticed the drivers side speaker was cracking. I was able to live with it for several months since I don't normally listen to the radio but do like to listen to audio-books. I wasn't planning on going into the dealer the day I finally went but while I was driving by I made a quick decision to pull in and have it looked at. The shop immediately took me in and replaced the speaker. I was in and out in less than 1.5 hours which considering I didn't have an appointment was right by me. The Purvis team was profession and I was very satisfied with the service.

Jerry Pixley

21 de abr. de 2015

Ford products have been pretty reliable for us so we have not needed to use the Purvis Ford service department that often. I have my wife take her Taurus there for routine service because they always inspect the car and that gives me piece of mind to find things I might miss. To this point I have been very pleased with the service I have gotten at Purvis.

Donna DiSpirito

21 de abr. de 2015

As always for at least the past 14 years, I have been pleased with the Service Dept. at Purvis. Russ is an excellent Service Advisor.

Maryellen Moore

19 de abr. de 2015

The service rep was incredible! He helped me determine the least expensive option to fix a problem, which was appreciated.

Dawn Shears

17 de abr. de 2015

Everyone was extremely professional and nice. All staff took plenty of time to make sure I understood all the steps of the buying process. Very fair price on my trade. Salesman took extra time to teach me how to work all the special electronics. Facility was exceptionally clean.

jdp5150

17 de abr. de 2015

Took car in due to trembling. It took a long time to repair with no loaner. Loaners according to Serv. dept are only for clients of Lincoln vehicles. Vehicle was finally supposedly repaired $1300+ later. Within 2 days it started trembling again worse than before. I telephoned to let them know and was then told they had broke my cruise control to bring it in for that too and it could only be on a weekday because they do not have mechanics on weekends and no loaner will be available. I returned it and they said they hooked it up to the diagnostic machine and said they couldn't find anything wrong. When I picked up my vehicle cruise control was fixed and all of sudden the shaking stopped. It is now a few weeks later and it started again but why should I take it to a dealership who can't even find out the problem. Not to mention the sarcastic comment that I should take my vehicle back to Florida to be repaired. Spent all this money just to have the same problem what a scam.

James Gibson

16 de abr. de 2015

The salesman was very helpful. The Truck buying experience was very quick and was able to the deal in a timely manner. I would use Purvis again the future

Janel Spencer

15 de abr. de 2015

Very professional and knowledgably; we really appreciate your support. Thanks!

James Kelly

13 de abr. de 2015

The Team at Purvis Ford always take excellent care of their customers.

Tony Estrada

13 de abr. de 2015

AAA+++. Two thumbs up!!I like to recommend that you delete this requirement of 50 characters for the survey. It's annoying

Michelle Richardson

13 de abr. de 2015

I was bringing my car in for the part to fix my transmission. The service was good; however, I did have to call to find out if my vehicle was ready.

Donald Johnson

12 de abr. de 2015

I dropped off my Ford F150 for the passenger side electric window that wouldn't go up or down, got my vehicle in and out the next day. Although I didn't buy my ford at this dealership, they did honor my extended warranty. Excellent service.

Robin Smith

12 de abr. de 2015

Changes my oil and did the 60,000 mile service like pros.

Patrick Foreman

11 de abr. de 2015

Service was excellent and associates very helpful. This visit was 100% better than my first visit.

John Brinkmann

10 de abr. de 2015

I showed up without an appointment and was told it would take about 1.5 hours. Work was accomplished within the promised time. Thansk

Carl Joseph

9 de abr. de 2015

They are very professional and responsible . I enjoyed speaking to them about my concerns.

Theodore Ostrowski

9 de abr. de 2015

I arrived on the 8th to work with Russ, the service adviser. With the mileage at about 98,000 miles, I assumed I would be paying a small fortune at least 300-400. When Russ did the write-up, the figure came to$515.00. I choked slightly but knew it had to be done. Somewhere the back of my brain I decided to ask about this maintenance program I have with Ford. After a bit of research done by Russ, I realized that the work to be done would be free - yes FREE. It's a good thing I decided to use my brain and ask, not assume. I left the dealership a happy camper, thanks to Russ and Purvis, of course. My trip to Purvis Ford was worth at least a 12 not a 10.

Davis Grant

9 de abr. de 2015

Purvis Ford made the car buying experience very easy. The salesman was a pleasure to work with. The price negotiation was quick and easy. This is the second ford truck I have purchased from Purvis Ford and when I need another I will buy from them again. Thanks Purvis Ford!!!!

Jane

9 de abr. de 2015

The staff were very efficient addressing my needs and the work was completed in a timely manner.

Ronald Zell

8 de abr. de 2015

Full service and state insp. Excellent all around including the ride home and pickup.

Kevin Eller

8 de abr. de 2015

I have always been pleased with Purvis Ford's service department no complaints. If I could suggest one thing and I know this is just a customer being a customer however when the tech moves the sit in a vehicle it would be nice to have that sit put back somewhat close to where it was. Just a suggestion.2010 F150 Crew 4x4 and a 2011 Ford FusionService Dept. is very helpful I wish I could remember the gentleman's name sorry. I usually get Adam Zandi to help me but he was very busy. Love the new look of the building also.

Christopher Blazek

8 de abr. de 2015

I purchased another truck from Purvis Ford because of my past experiences. I have always been well taken care of. The sales, service and parts staff have always been very helpful. This was our 5th purchase in the past 15 years and won't be our last. Thanks GuysChris & Debbie Blazek

Julie Huff

8 de abr. de 2015

I always have a good experience at Purvis Ford. The service department is helpful and attentive.

Mike Daye

7 de abr. de 2015

My experience was great, over all 100%.Thank you very muchMike

Mark Cramutolo

7 de abr. de 2015

I was very pleased with my service advisor, Frank Stewart, and the service tech. My vehicle broke down and they diagnosed the problem and had it repaired in no time.

Bill Bryan

7 de abr. de 2015

Very helpful and timely in their service. Even gave me a loaner when i wasn't entitled to one. I am a satisfied customer

James Timm

7 de abr. de 2015

My experience with Purvis Ford has outstanding sales and service.. Great dealership. been a customer for 23 years.

Joseph Landon

7 de abr. de 2015

The service person was helpful. Very pleasant experience.

Roger Hankins

6 de abr. de 2015

Since I moved to Stafford last year I have been very pleased with the service that Purvis provides. Great advice, fair prices and quick service is greatly appreciated!

William Ebeling

6 de abr. de 2015

Ford Focus - excellent service - staff was thorough and very helpful.

Erica Wood

6 de abr. de 2015

Relatively easy to set up the appointment over the phone. Mike and Russ were very understanding of my schedule as I am a fire fighter and was not able to make a solid commitment to a time for a Saturday service.

Stephen B.

6 de abr. de 2015

Friendly, helpful and prompt. Had a problem with my rear brakes. The checked it out, told me what needed to be done and had me out in less than 2 hours. Cost was minimal. Thanks

Robert Hart

6 de abr. de 2015

Great customer service and very happy with my truck. I was already using Purvis' service dept. so I know I can look forward to years of great vehicle care as well. I highly recomment both the new and used dealership to everyone!

Charity Wondree

2 de abr. de 2015

My vehicle looks like new after I was t-boned several weeks ago! After many years of dealing with Purvis, I wouldn't take my vehicle anywhere else.

Mary Podlesny

1 de abr. de 2015

Purchased a 2015 Escape. Our salesman, Phil, was very friendly, knowledgeable and professional. He was not pushy, which we dislike. The Finance Manager, Kathy Smith, was also very helpful.

Rebecca Wood

1 de abr. de 2015

I appreciate the use of a rental vehicle because we live about twenty miles from Purvis. The warranty repair was completed faster then expected.The service staff was very courteous.The service department was clean and organized.

Eugene Sullivan

1 de abr. de 2015

Service writer Frank Stewart was most helpful in expediting the routine service, VA State inspection, and tire rotation for my 2013 F150 4wd Lariat truck. This minimized my wait time for the return of my vehicle. I'd have to give Mr. Stewart an A+ for his professionalism!

Gregory Fuller

31 de mar. de 2015

I like Adam Zandi. I prefer to deal only with him, having dealt with the other service advisors in the past.

Douglas Briganti

31 de mar. de 2015

I special ordered a Ford F-150. After the wait for this popular pickup, I was very pleased with the preparation and paperwork. Shawn did an exceptional job of explaining the features of my new vehicle.

Victor D'Addio

31 de mar. de 2015

Greg was incredibly helpful and I would like to work with him in the future when I need additional service. He did a great job communicating with me and keeping me informed on the progress of my vehicle. Also worked on the finances for me with my service warranty which I appreciate. He's definitely one of Purvis Fords' stars.

Carolyn Miller

31 de mar. de 2015

The service tech was deligent in identifying the problem and provided me with the best solution.

Delain Johnson

31 de mar. de 2015

It was just my typical experience. Everyone was very professional and upfront about how long my service would take. I am always impressed with your service department. A++

Kim

31 de mar. de 2015

I was very surprised at the attention and courtesy I was shown during this visit because last October when I had service there I was all but ignored when I arrived and during my wait. This time I was greeted in the bay right away and treated by very friendly people who directed me where to go and by name who to see. Then when inside it seemed like all the service advisers noticed me and as soon as they could one of them helped me. Everyone seemed in tune with the customers and were friendly and courteous. A complete 180 from my visit last fall that frankly left me angry that my patronage wasn't appreciated. Thank you. Keep it up.

Timothy Hough

31 de mar. de 2015

Good service at the dealer, although I stood in the cashier line for 20 minutes not realizing that is not where I drop the car off for service. Signs indicating where to go or someone to direct people where to go would be helpful.

SueEllen Musselman

30 de mar. de 2015

Adam and the Service team took good care of our car by replacing the brake pads and machining the brake rotors. It's nice to feel safe and secure in my car's ability to brake when needed!Always professional.Thanks,SueEllen & Sam Musselman Jr.

Rhonda Bingel

30 de mar. de 2015

I wouldn't deal with anyone other than Purvis.As a person with a disability, Purvis does their best to see I am well taken care of from looking for a new vehicle to seeing it gets equipped with hand control, to driving it off the lot.They take care of me and make sure I continue to have a safe ride.

Charles Holcomb

30 de mar. de 2015

Work was done in the body shop. We are very pleased with the work, not only is it excellent, we got our car back in 2 days! Courteous and helpful staff!

James Hearn

30 de mar. de 2015

A pleasure to do business with such a efficient and friendly dealership

Curtis T James

30 de mar. de 2015

Took my car in for an inspection I did not expect any issues because about a month ago I had an oil change and at that time was told there was no other problems. At the inspection there were suspension issues that needed addressed. I told them I was not expecting issues and needed the care by 3:00 because I had wedding practice that night. I was told it would be ready but it was not. I had to make arrangements to have it picked up later. I think if the car is dropped off the night before so it can be looked at early I should be notified of problems before I am calling at 11:00 to see if it is ready for pick up. The work was completed but really made a mess of a day that I had a lot of things planned around getting the car completed.

Roger Hurwitz

26 de mar. de 2015

The service manager listened closely to my comments regarding the issue. He then called me back after the technician investigated the problem. We discussed alternative fixes and were able to select a fix that helped correct the problem.

Charles Ford

25 de mar. de 2015

Your service staff has the best Tech. Russ is a great professional who demonstrates the confidence to make the customer fell like their getting a special service. What I'm referencing is after talking with Russ I feel taken care of.. " special".Your Mechanical Technicians are the best..... Purvis you should thank Tony aka(TMAC)and Carl everyday... they are the reason I come back....

Roger Wrenn

25 de mar. de 2015

We purchased a 2014 Ford F150 4X4 Supercrew Pickup Truck. Our salesman, Bruce Gammon, was very nice and was not pushy at all. He took his time showing us trucks that we could afford and gave us his opinion of the best deal for the money on the lot. Mrs. Kathy Smith, Financial Manager, was a pleasure to deal with. She explained the paperwork to us and she was very efficient. Both Ms.Smith and Mr. Gammon had everything ready for us quickly. When we had a question the following day, Ms. Smith, quickly returned our email and supplied the information we requested. We believe we got an excellent truck for a good price form Purvis Ford.

Matthew Cooper

24 de mar. de 2015

It was a great experience working with Daniel Mullins and the rest of the Purvis team. He was very helpful and made it a pleasurable experience. I will definitely will recommend Daniel and Purvis to friends and family and visit you for my next vehicle purchase.Previously owned 2013 Ford Focus TitaniumDavid

Karen Allen

24 de mar. de 2015

I purchased a Ford Escape. I came in to buy a used one and Bruce set me up with a new one. Better price, better trade in.

Clark James

24 de mar. de 2015

Mr. Cizeck handled scheduling the car warranty inspection with professionalism and a sympathetic understanding that a quick turn was needed due to upcoming travel plans.

Robert Brooks

23 de mar. de 2015

I arrived around 2:30 on Friday for a state inspection and was told it would be about 2 to 2 and one half hours to finish, and was invited to think about coming back Saturday. Since I could not do Saturday, I was content to pass the time and wait. I was quite pleased to have the inspection completed in about one hour's time.

Patricia Bland

23 de mar. de 2015

All of our experience with both sales and service has been very satisfactory.

Bill Bounds

23 de mar. de 2015

I had my vehicle in for the works. It was finished faster than I expected, which I appreciated. Greg was very helpful...I will be back. Thanks.

deniseann Taylor

23 de mar. de 2015

I I actually went into Purvis for another test drive because I was conflicted btwn the Explorer & Rouge, 30 minutes in I was almost sold, I had to see what the trade in was, what discounts apply ed & when always said & done they topped the other dealer hands down, so now I'm the proud owner of my 6th Ford vehicle. Ford did right by me & the salesmen Daniel treated me w/ respect & realized I was a woman w/ knowledge about cars & was asking all the right questions.

Georgia Pennock

20 de mar. de 2015

Replaced broken seat belt. Your personnel Was extremely helpful and courteous.

Elaine Wyant

19 de mar. de 2015

I had a state inspection and 6 month service. Everything went smoothly as usual.Elaine Wyant

Francis Fota

19 de mar. de 2015

In and out in less than an hour on a very busy Saturday. Great job!

Darrell Nelson

19 de mar. de 2015

The staff directed our interest to a used truck to meet our needs by listening to us and saved us a lot of time and money. Their attention to what we were looking for helped us focused on need vice nice-to-have. The truck had 15K miles, single owner, 4-wheel drive, and at a great price. The whole process at this location took approximately 2 hours. Our first stop was another dealership that dealership attempted to sell us a sports car instead of the 4-wheel drive we were looking for plus straight out lied to my wife on availability of trucks on the lot (which she found several trucks while walking around as they ignored her), which led to a permanent fail in our trust. We trust the Purvis dealership highly. I recommend Purvis to all true Ford lovers and anyone looking for a good vehicle. They treat you fair.

Oneida Stephens

18 de mar. de 2015

Service was excellent as usual. Had inspection done on 2007 Lincoln Towncar which I previously purchased from Purvis Ford. Also brake problem was corrected while my car was in the shop.Appreciate the service of transport back home locally as I have no transportation back home from the dealership. Thanks again.

Samuel Work

18 de mar. de 2015

First service experience at Purvis for our 2015 Explorer Sport. Was welcomed at the Service Lane by a Service Writer and check in was friendly and efficient. Service completed in a reasonable amount of time. Minor Warranty issue handled with dispatch, and Thank You to the Service Manager.

Aubrey W Hudson

18 de mar. de 2015

The service was great. The only suggestion would be the time it took to finish up. I was there almost 3 hrs.

Carol Pine

18 de mar. de 2015

I brought my fusion in to have its first service and I had no choice but to wait for my car to be done. I was told it be about an hour and a half. Imagine my surprise when about 20 minutes later I was told it was done. Made my day!

Phillip Dickinson

18 de mar. de 2015

My sales associate was Bruce was very helpful and made the process very easy. I was in and out in about two and a half hours.

Keith Graham

18 de mar. de 2015

Joe was very helpful in finding the truck I wanted, even though it was not on the lot. I appreciated the environment and friendliness of the people at the dealership, even those who we did not work directly with during our purchase. My 3 1/2 year old son had a good time in the play area, which helped me and my wife focus on our discussions about the new vehicle. I would certainly recommend the dealership and the salesman to my friends and family.

Peter Stella

16 de mar. de 2015

Came in with a turn signal problem. Purvis Ford fixed it quickly and there was no charge - great

James Fry

16 de mar. de 2015

Good experience this time with no negatives, as long as report is correct.

Byron Reilly

12 de mar. de 2015

My 2013 Fusion Hybeid's check engine light came on and I immediately took it to Purvis for repairs. Within 1.5 hours they identified what was mmalfunctioning, replaced the part and I was on my way! Russ was very informative and provided great customer service! Thanks!Byron of Stafford

Kim O'Brien

12 de mar. de 2015

Took my edge in because one of the marker lights down by the bumper got pushed out by snow and sluch in a storm on I95. Service told me to bring it right on in, when I got there Russ looked at it and called over to the paint and body shop, they had me bring it over there. Robyn looked at it and got the technician( cant't remeber his name)he told Robyn what it was going to entail and she gave me and estimate. The had the new clips put on and me on my way in lees then 20 minutes from the time I first pulled into the dealership. It cost me less than half of what the estimate was. The service dept and the body shop are excellent and the staff provide excellent service.

Deborah Patterson

11 de mar. de 2015

Experience was good. The staff was friendly and helpful.

Millie Priebe

11 de mar. de 2015

Frank Stewart was the initial rep contacted for my routine service. Frank reviewed my account and collaborated with Adam Zandi and they took excellent care of me and my vehicle. I believe they went above their normal service duties and took care of additional maintenance that would normally not have happened had they not taken the extra care. Mr. Stewart and Zandi displayed their professionalism and care of the customer.

Felipe Sanchez

11 de mar. de 2015

Excellent overall service. Recommend to my friends.

Jo-Anne Hagstrom-Wilkes

11 de mar. de 2015

My battery was in need of replacement. I had to go and find someone to see how long before my car was done. It had been done and i felt that I should have been found when it was done. I was on my way to a "Radiation" appointment.

David Booth

11 de mar. de 2015

As usual I had a great experience servicing my truck at Purvis Ford. It's one of the reasons I continue to do business with Purvis Ford.

Douglas Phillips

11 de mar. de 2015

The service I received was excellent. My needs were more than met. Thank you.

Alex Malaguti

11 de mar. de 2015

Always great service!, the service staff are friendly, knowledgeable and fast! I have yet to be disappointed

Eva Wehrle

10 de mar. de 2015

Went in for a new key to be programmed, as I had lost my old key..

Eugene Burke

10 de mar. de 2015

Josh was awesome to deal with as well ensuring my time wasn't wasted at the dealership. detailing guys are lacking when preping the truck as the truck wasn't clean.then they threw the floor mats in the bed of the truck.overall very good experience.

Jeff Scarboro

10 de mar. de 2015

My first visit was scheduled, I was given a ride to a local address where I was able to work privately for the day, the technician called and discussed the scheduled maintenance tasks completed, ordered agree additional components, and I was picked up and driven back to the dealership immediately after I spoke with the technician. I can't think of anything else that could have produced better service.Thank you

James Nix

10 de mar. de 2015

Frank and the guys in the back are great. They really look after us and take great care of our truck! I can't say enough good things about the service department! Would be nice to get a military discount though?

Shawn Butterfield

9 de mar. de 2015

The staff is always pleasant and helpful. While I didn't buy my vehicle at this dealer I will be using them for my next purchase and for all my service requirements.

Willford Salada

9 de mar. de 2015

Mike, provided great support to getting my car maintenanced.

Michelle Richardson

9 de mar. de 2015

My expert was great. Things were explained to my understanding. The staff was cordial and professional.

David Calabrese

8 de mar. de 2015

I called to schedule a service but because I work the same time as your service hours I was unable to get a week day. I was told Saturdays were first come first serve and you opened at 7. I arrived at 6:50 and there was a line out to the street. I could not wait that long for a simple oil change. My salesman Frank called me on Monday and apologized for the wait. He then made arrangements to have my car serviced for me. Frank did a great job of restoring my faith in your customer service. I hope to get the same good treatment again if I have a problem.

Patricia Arola

5 de mar. de 2015

not all service questions where taken care of that day, but impending weather situation made no time for me to address the question and will do so at later date

William Brosche

4 de mar. de 2015

I have been using the service department since I bought by Escape Hybrid in 2009. Got the usual prompt, courteous service. The rep explained the extra needed work and offered options on how to proceed. Even with extra work I was out in 2 hours.Enjoy the remodeled facility also.

Craig Gilbert

4 de mar. de 2015

We are always pleased with the service department at Purvis. That is why we bring all our vehicles to you. That is also why we bought another vehicle from Purvis. Thank you and keep up the good work.

Gary Lowzik

4 de mar. de 2015

Purvis Ford has always been exceptional with quality work and dependable service. My vehicle needed four new tires and with a snow storm approaching brought my vehicle to the dealership late in the day (approx 3pm). The tires were mounted, and balanced and back in my hands by 5pm. Now that's great service.

John Voorhees

4 de mar. de 2015

I am thankful to get my truck fixed quickly, but your service is consistently overpriced. As soon as I am able to arrange for location for me to do my own work, I will.I won't go to your parts department. twice in the past I have ordered parts for my other ranger. and both times they ordered the wrong part.

Paul Reilly

3 de mar. de 2015

The service was excellent, especially the Service Advisor, Russ Wuethrich. He kept me informed all along the process. I did not have to call him for updates. Outstanding customer service!

William Frost

3 de mar. de 2015

Tell you what! When you do something I DON'T like, I'll talk about it. So far, that hasn't happened and I've been very pleased with ALL of the work you have done.

Alejandra Lewis

3 de mar. de 2015

Fast service. Dedicating to customer needs.Only took once to say what i was looking for and wanted to pay. There was no pressure forced on me and i enjoyed making my own choices in my car purchase.Best service,thank you all!

Jefferey Shover

3 de mar. de 2015

The staff was very friendly and accomodating. Standing behind your products will go a LONG way to your sustained success. The cost was not unreasonable. Which was good to see. An oil change and tire rotation shouldn't cost a paycheck! Good job. Keep it up and you'll keep my business.

Kevin Long

2 de mar. de 2015

Disappointed; I had a long wait in waiting area with nothing to drink

Armando Arvizu

2 de mar. de 2015

Purvis does good work all the time!!! They have kept track of my car needs since I purchased my Mustang there in January 2005.

Mark Smith

2 de mar. de 2015

staff were friendly and helpful. wait was a little longer than expected. waiting area needs a TV

William Cornett

1 de mar. de 2015

I purchased a 2014 Ford Focus SE. The experience was easy and quick, a couple of hours and I was done. Jim Schaefer was a great salesman and made me feel right at home. Doug Dixon was also very helpful and efficient. And finally, Ken Wenke made the final financial paperwork a breeze and also made me feel comfortable and welcome. Great job Purvis team!

Cynthia Scott

1 de mar. de 2015

they was all all great to us from the begining to the end. Dave was really good working with me to get the price just right. Thank you.

Nora Spalding

1 de mar. de 2015

I HAVE HAD NOTHING BUT GREAT SERVICE FORM GREAT PEOPLE!

Yvonne Fields

28 de feb. de 2015

Very satisfied with the service and helpfulness of all associates.

Andrew

27 de feb. de 2015

It was good Did warranty work on my 2013 focus and now I'm getting more mpg and power

Satisfied customer

27 de feb. de 2015

We purchased a 2013 Mustang. Barry Jones is awesome. Please keep him forever! We have been buying Ford cars since 1949. Since living in Fredericksburg, we have purchased all of our Ford cars from Barry. He is professional and knows about cars. We trust him with helping us make our decision on the right vehicle. Our purchase from the beginning to the end paperwork side was quick and professional. THANK YOU Barry Jones!

Travis Sims

26 de feb. de 2015

The service was extremely great. I never felt like I was being taken advantage of or being worked over. Everyone did great in making sure I was comfortable and satisfied with my selection.

Michael Krain

26 de feb. de 2015

Everyone at the Purvis Service Center is nice. Readily to assist and explains thoroughly what needs to be done, what is recommended in the future, and exploits their resources.

Thomas Bruns

26 de feb. de 2015

Customer waiting area was still being upgraded at the time of our visit.Buying our Ford Escape at Purvis was a pleasant experience. Did enough homework to know that we got a fair deal after friendly negotiations.

Charles Bradley

26 de feb. de 2015

Frank M. and Doug D. were extremely helpful in helping me understand different models, even in 10* temperatures. I never felt pressure to buy what didn't interest me. Frank listened to my needs and quickly searched for an exact match. Most impressive was an honest discussion on cost and a perceived willingness to meet me somewhere in the middle. Kathy Smith was great with finance. When I discovered that the VIN number was wrong, thus a different car being sold, she immediately called to "bring smoke." Problem was resolved; everything I ordered was an exact match, but the person picking up the car decided for whatever reason to select this VIN. So no harm, no foul and the deal closed. I even met Emily P. and Doug E. as if I was royalty. This is how buying a car should be: an expectation of kindness, smiles and honesty. PS I love the new layout, just add a hot tub!

Wanda Payne

26 de feb. de 2015

Andrew was very accommadating/helpful. Always pleased w/ my service at Purvis!

Johnny Bryant

26 de feb. de 2015

I had a service issue with my Mustang when I brought it in, Kevin Pickett took care of the issue, I have not had any problems with my Mustang since. I thank him for taking care of my Car.

Eric Pace

25 de feb. de 2015

As always good service and nice people thanks for doing the state inspection.

Randy Hardy

25 de feb. de 2015

My husband and I have been talking about our experience ever since we left the dealership. On a scale of 1-10, we'd rate our experience at a 10. Everyone we came in contact with at Purvis Ford was down to earth friendly. Really appreciated being walked around the dealership and introduced to the staff and each person we met really made us feel welcome and let us know our business was appreciated. We bought vehicles from another dealership and the experience took almost four hours - and we had a check with us to buy the car! Could not understand this, especially when we called ahead to let them know we were on our way. We came to Purvis expecting the same thing and the experience was just wonderful. We were in and out in less than two hours. We purchased a 2015 Ford Fusion. Many thanks go out to our salesman, Barry Jones, Doug Dickson, Kathy Smith, Shawn O'Donnell and everyone else who welcomed us to the Purvis family.

Carl Childress

25 de feb. de 2015

When I had taken delivery of my MKS I had noted an imperfection in a small area of paint on the rear bumper. The issue was resolved satisfactorily. A loaner car was provided and the staff was very friendly, professional and efficient. Thanks to everyone involved in this service for a job very well done.

Frank Clark

25 de feb. de 2015

My 2011 Ford Focus was up for it's 100,000 mile checkup and with all the snow a super bath. The service techs got it in and out within just a few hours and she looks like a new vehicle. Runs great.Thanks Purvis Ford.

Gina Powers

25 de feb. de 2015

Every went the way as planned car ready when they said it would be

Patricia Miller

25 de feb. de 2015

I traded in my 2013 Ford Fusion for a 2015 and it was a great experience. Barry was my salesman and if he ever retires I will be sad. He showed an uncommon amount of patience as I waffled back and forth between the green and the silver! No high pressure sales tactics here, just a willingness to show me the options and the benefits and provide the info I needed. Good job all around from everyone there. My only complaint? This is the 2nd time I am asked to fill out this survey! Next time I will delete the email.

Judith Combs

24 de feb. de 2015

Brought my Towncar in on short notice. Staff was wonderful. Problem was solved and fixed and I was on my way in an hour. Super good service.

William Roberts

23 de feb. de 2015

Pleased with service. Salesman was very good; pleasant and respectful.

Gary Taylor

22 de feb. de 2015

Overall, good experience. My second purchase from Purvis Ford.

Susan Decatur

21 de feb. de 2015

The salesman Ross was very helpful and worked hard to get me the vehicle and deal I wanted. I am totally satisfied with the service I received.

Curtis T James

20 de feb. de 2015

Work was performed in a timely manner. Customer service was very helpful signed me up for a rewards program that I had never heard of.

Corey Beach

20 de feb. de 2015

perfection. This would be the 7th vehicle purchased from Ford and one reasons we keep coming back is the awesome service department!

Andrew Smith

19 de feb. de 2015

Staff is friendly and service is at a reasonable price.

Michael West

19 de feb. de 2015

Excellent service. Purchased a set tires. Had then balanced, mounted, installed. Four-way alignment. Brakes checked. I remembered at the last minute that the state inspection was due. They were able to get it done too. Great service all around.

Mark Lawrence

18 de feb. de 2015

This was the first oil change and service of my 2014 Ford Focus since I purchased it. The staff was friendly and the work was done while I waited. I am very satisfied with the work and the cost was reasonable. The facilities have been recently renovated so the building is nice an clean and the waiting lounge was comfortable.

Michael Abril

18 de feb. de 2015

Everything went great as expected. I love this dealership and service center. I've purchased a total of 4 cars from this location and I traveled from Alexandria Virginia just to get this remote start installed. I got it installed right before the big storm, so I've already used my remote start several times to pre-heat my car.

Carlos Castrillo

18 de feb. de 2015

Phil was a very professional and kind man; helpful in every way when we were looking in to buying a Ford Fusion hybrid.He was very knowledgeable about this vehicle. Not pushy like many sales associates we have encountered in the past~ what a pleasure it was working with him and all involved in our purchase.

Jesse Lundy

18 de feb. de 2015

I like using Purvis service out of all the service locations in Fredericksburg.

Hye Finney

17 de feb. de 2015

Great job by Barry Jones . finance did great. easy process.

Kelvin Gerald

17 de feb. de 2015

This is my second car from Purvis Ford. Thank you for everything and keep up the great work.

Wilsen Rivera

17 de feb. de 2015

Dave the salesman was very helpful, fast and ready for my wife and I to try new vehicles Ken the financial person with all the paperwork was very helpful and patient Great place to shop. I drove from temple hills md to buy my next ford from Dave and the next vehicle I buy will be from dave again

Michael Resnick

17 de feb. de 2015

Went in for an oil change. Left with much more, to include state inspection, clean air flow sensor, throttle body and air filter. Service only took 2 hours and thanks to the advisor, Adam, I know exactly what was done to the truck and why. My 2010 F150 is running great with 90K plus miles. I will continue to service my Ford at Purvis!

Rodger Seay

17 de feb. de 2015

Even on a busy holiday staff greeted me quickly. I was told it may be longer than usually because of the large number of customers but mine was ready sooner than expected.

Dennis Dempski

17 de feb. de 2015

Friendly, courteous staff. Nice remodeled waiting area.

Roy Davis

17 de feb. de 2015

My service was excellent. We have purchased three vehicles from this dealership, and always have great people to work with.

Margaret Ellis

17 de feb. de 2015

Everyone was very friendly and wanted to make sure everything was done that I asked for.Yes I differently be back.

Gary Farrar

17 de feb. de 2015

When I called and talked to Tom in service he suggested I come in for an oil change around 1 pm. When I got to your service dept, didn't see Tom but saw Mike Iden who I usually deal with as we are friends. Mike said no problem, he suggested the "Works" which I agreed to. During the multi-point inspection it was noted that my rear brake pads were at the limit. Mike asked if I would like them replaced and gave an idea of how much it would cost. I said yes and when they were turning the rotors it was taking a long time as they had hot spotted. He asked if I would like new ones and they were in stock. I agreed as this is my daily driver. Also suspected that I might need them as they were original rotors with 175,000 miles on them. I thank your service dept for the outstanding service they provide. My thanks again to Mike Iden.

Robert Baird

16 de feb. de 2015

Mike Iden was awesome as always. Work was completed as promised. All dealership staff friendly. Always great to see Phil Rigg. New waiting area comfortable.

Patricia Miller

16 de feb. de 2015

I purchased a 2015 Ford Fusion hybrid. This is my second fusion hybrid and I bought the first one at Purvis which says something because I would not have returned had not my first experience been great. Also, when I brought the 2013 in for any maintenance I was very satisfied with the speed and quality of the work done by the mechanics. The whole set up was / is fantastic! I had the same salesman each time (Barry Jones) and if he really does retire I will be pretty sad! But having said that, the whole staff are friendly and knowledgeable and there is no undue pressure to buy. I work in customer service so I am very well aware of what good service is and Purvis delivers! If I ever need another new car, you can bet I will shop here first.

Michael Bolton

16 de feb. de 2015

With the maintenance plan you should be able to schedule oil changes and tire rotations.

Faramarz Khalili

15 de feb. de 2015

I can't tell you about the service rep "Russell" he was so helpful during service how wonderful he was and explain and suggest for the car service and all of the savings.

William Terry

15 de feb. de 2015

We have owned Ford's for several years, having been impressed by their quality, reliability & value. Purvis has taken what used to be a day-long ordeal and made car-buying a pleasant experience.

Gregory Mahnker

13 de feb. de 2015

They were ready for me when I got there and took care of my problem right away.Very happy with the service.

Robert Wagner

13 de feb. de 2015

Katie, Ross, and the entire Purvis staff worked with me to find the exact vehicle I wanted (2015 Taurus Limited) and were extremely efficient in handling the paper work required to complete the sale. I will definitely use Purvis in the future and recommend Purvis to friends and family.

Susan Burkhardt

13 de feb. de 2015

As usual great service, inspection and oil change.

Cecilia Schoolar

13 de feb. de 2015

Purchased a Fusion Titanium and I am very pleased the car. The service I have received from Purvis Ford has been the best.

Laurie Galinot

13 de feb. de 2015

Russ was my advisor for my servicing appointment. All went well and I waited for the car and the appoint took exactly what he said it would. So he was spot on.

LB

12 de feb. de 2015

Adam Zandi is very proficient, courteous, and professional. Every time I bring my vehicle to Purvis, I trust that Adam will take of what needs to be done. I truly appreciate his efforts, and few him as a outstanding representative of Purvis Ford Service.

Collins Johnson

12 de feb. de 2015

Very friendly people. Ross was especially informative and bent over backwards to accommodate us.

William H Cosby

12 de feb. de 2015

Purvis Ford has top notch service. Going to the dealership for whatever purpose is always a pleasant experience.

Philip Hayden

12 de feb. de 2015

Frank Stewart from service was extremely helpfull. He answered all our question and was very curtious in spite of the fact he had a lot of other work he was dealing with. We felt like we were his only customer. Lisa from the body shop was also very helpful. She was able to get an answer for us in a record amount of time. She called us back and set up an appointment.Our Blue Tooth for our phone has not worked properly and we thought it would be repaired. They thought they had repaired it but it is still not working properly. The other repors will need to be rescheduled do to parts not being available. We will bring that back in to service

Sylvia Fletcher

12 de feb. de 2015

I just needed an oil change/lubrication on this visit. My vehicle was taken promptly. I have always been satisfied with the professional care with Purvis

Donald Cook

11 de feb. de 2015

Everything was very good - but it was only an inspection!

William Clapper

11 de feb. de 2015

in for service for an oil change. the car for service is 2010 Ford Escape with a little over 100,000 miles. Service was good and staff helpful

Suzanne Merna

11 de feb. de 2015

Service was very good- staff was polite and happy to,serve.

Lana Ramsey

11 de feb. de 2015

As far as I can tell, the work that was done is good. What I'm not happy with is that I was told that the $55 I was charged for the diagnostic that I had done would be applied to the final bill. That was not done. Granted, the diagnostic was not done the same day as the repair, but that shouldn't be an issue as I did bring it back to you for the repair. When I spoke with Mike in Service, I had asked multiple times if it would be applied and was told that there wouldn't be a problem with this...obviously, he was mistaken. I am disappointed to say the least. I've brought my vehicle in to be serviced since 2008.

Linda Lightfoot

11 de feb. de 2015

The only negative in going to a dealership for service is the time needed to wait my turn before knowing the diagnosis. I spent all morning with no way to go do anything else. (All morning includes the work performed). But the service is honest without "upsell" and the quality is reassuring.

Timothy & Valencia Kyburz

11 de feb. de 2015

Greg was our service advisor. He was very personable, extremely helpful. Our vehicle was was given the exact service we requested, with no unnecessary services recommended. An issue that we thought would cost a lot to assess ended up being covered by our warranty. I would definitely bring our vehicle back.

Olivia Dolgin

11 de feb. de 2015

Service Department is the extremely professional and courteous. Adam and Mike are super.

Vaughn Goodall

11 de feb. de 2015

Purvis Ford Parts Dept. and Service Advisors always treat me great. I have no problems with the services or work done at Purvis Ford.

Stephen Pool

11 de feb. de 2015

I bought a 2014 mustang Gt that is an awesome car the staff and service was excellent .

Ernie Haynes

11 de feb. de 2015

Fixed quickly nd correctly a knocking transmission sound.

Leroy Beutel

11 de feb. de 2015

My expectations were met and exceeded in the whole process of buying mynew Escape.

Gregory Smith

11 de feb. de 2015

2011 Ford Ranger, service was great. Andrew Smith explained every step to me.

Valued Customer

11 de feb. de 2015

Bought a2014 f 150 both the sales people and the finance manager did excellant jobs. I would recommend others to visit purvis ford

Rosemary Bilodeau

11 de feb. de 2015

Purvis service employees are courteous, knowledgeable and honest. The issue with my car was properly diagnosed and repaired in the same day. I am very pleased with the service department and the repair.

David Shellenberger

11 de feb. de 2015

It was a little better than the first time. I still do not like that they announce your name over the speaking to come to service desk when your vehicle is ready. I think it would be better if the service rep came to the waiting area to personally get you and let you know how it went.

David Feaganes

10 de feb. de 2015

I had a very good experience with Purvis service department.

Neil Hornung

10 de feb. de 2015

Dealer kept me informed every step of the way. Customer Service was outstanding. The buying process is always a long, drawn out process so it is not one of my favorite times. The quality of repairs have been exceptional. I think that the facilities can be upgraded to make it more customer friendly and user based for internet use. I also recommend the dealer look to upgrade their service department to less paper intensive and use the tablets to record all of the vehicle history, log in the car to service and keep track of the vehicle history by scanning a bar code associated with the car. It make like so much easier for the service technician and the customer.

Robert Davis

10 de feb. de 2015

Outstanding. Frank in sales, Katie the receptionist, and everyone in finance were excellent. Nice job!

Deborah Reemtsen

9 de feb. de 2015

It was a little disoranized in checking people in. I think it might be beneficial if some appts could be scheduled. I am a "preferred" customoer or what ever its called, it seems like two hours is a long time for an oil change and tire rotation. The work is good and the people are all very nice and I was prepared to wait, but I may not always have the time to wait which limits when I can bring the car in.

James Flickinger

9 de feb. de 2015

Very courteouss and professional staff. Timely service and thorough job.

Bill Huber

9 de feb. de 2015

I was in for the 30K inspection, the car was serviced and a repair made that was under warrenty. Very pleased with the staff and results.

Vincent Speckenbach

5 de feb. de 2015

I felt like I had to keep calling to get updated. When a customer has a major problem and the vehicle is there for a number of days I think the service advisor should keep the customer up to date every day. I asked the salesman what I could get trading the vehicle in. They looked at it on a Friday when the service advisor was off. He appeared to be more concerned because I had someone look at the vehicle I guess he thought I was checking up on him. If he was doing his job why should he be worried?

Harry and Karen Chipchase

5 de feb. de 2015

Frank and Russ, Service Advisors, provided a great overview of the required needs, recall items and recommended services for our 2013 Taurus and 2004 Grand Marquis. The service and professional care of our vehicles provided by the service department at Purvis is outstanding and we truly are satisfied and feel safe in our vehicles due to the qualify of maintenance provided by the service department team.

William Smith

5 de feb. de 2015

Outstanding job as usual, keep up the good work, very comfortable waiting area.

Lucas Wyckoff

5 de feb. de 2015

Fast, friendly, and quick. They under promised and over delivered with wait time. AWESOME!! Glad I bought my car there and have had a pleasant experience with service there. Thank you, Purvis Ford!!

Kenneth Williams

5 de feb. de 2015

The clear explanation on a potential problme and how it will be addressed in the future, was both timely and courteosly done. Thanks to Russell Wuethrich!

Keith Dixon

5 de feb. de 2015

Purvis ford always puts there best foot forward and goes out of there way to help you get your car serviced right the first time.

Melvyn Mazza

5 de feb. de 2015

This service was on an older (1999) Town Car and it was done to my satisfaction. Still plan to take both of my newer Ford products for servicing when needed. The service department was the main reason to buy the two new cars from this dealer.

Patricia Cunningham

5 de feb. de 2015

All my experiences with Purvis have been excellent. Russ was extremely helpful. I had purchased a new Taurus two years ago and have only good things to say.

Stevie Harris

4 de feb. de 2015

We love the dealer and the service staff is GREAT!!!

Octavius Lee

4 de feb. de 2015

The staff was very responsive and helpful. Will definitely have purvis ford my go-to shop. Thanks very much

Nona Rector

4 de feb. de 2015

The service was fast and the staff is very friendly!

Luke Frank

4 de feb. de 2015

Our salesman was personable and easy to deal with. He did pull the "I have to talk to my manager" bit, which nearly compelled me to leave, but as it happens, Purvis had the only Flex for miles around that came close to fitting our preferences. Buying process was pain free and everything was explained to our satisfaction.

Larry

4 de feb. de 2015

Went in for oil chg and lube. Technician found leaking left front axle. Due to length of repair, dealer gave me ride home, and later picked me up to get my car for which I was most appreciative of. I am thankful for their thoroughness in checking my vehicle and recommend them to all my friends. Larry

hopeful

28 de ene. de 2015

I spent 5 hours getting brakes and rotors. After install I began hearing a high-pitched rotating noise on my side of the vehicle and an intermittent grinding when I brake. I noted this on the survey emailed to me. The service manager contacted me. I stated I couldn't take another day off to get the problem corrected. He provided a rental car. Called me the next day to say the problem had been fixed and I could pick up my vehicle. The problem wasn't solved. I called to let him know. He acted indifferent to the high pitched sound and admitted that the employee who test drove my vehicle after it was "fixed" heard the grinding but did nothing to investigate the source.My brakes still make these noises and when I buy a new vehicle next year I will have to travel further from home to do so.

LConks

14 de ene. de 2015

My husband and I were there for 3+hrs. We worked with a sales guy Daniel who was fun and nice and caring. We would've bought a car from him. But when it came time to close the deal, Doug Dickson wanted way too much for the particular car and the price he wanted to give me for mine was way too low, insulting even. At the end of the day, all we got was a wasted night and the number to another Ford dealership who was WAY lower in price. Do your homework people.

diathug

4 de sep. de 2014

Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow leak that did not show itself until the next day. Thank you Russ for taking the time and effort to provide excellent service to fix my F150.

kdtjohnson

19 de ago. de 2014

Hi there, just wanted to express my concern about my Ford C-Max. It has been said to "never buy a car that is a new model to the company". Why? Because they are still working out the glitches. Well I am finding that statement to be true in my case. I brought the C-Max Dec 29th, 2013. And I am beginning to think I have a lemon. It has had at least 4 recalls and more than 5 things that needed to be fixed. Now here we are again this time its major, the transmission has to be replaced. They say it's under Warranty but they have had my car for now, in 2 days, will be a month. They gave me a rental that is eating me up in gas money, which was why I brought the Hybrid in the first place to save on the gas, (my commute is long). At this point I'm worried about what else will break down. Do I need to sell this car back to you and buy non-American. A fearful customer; Karen Johnson. 443-622-1141 or johnsonkd47atYahoo.com I hope to receive a response back.Thank you.Karen Johnson

polelady

21 de jul. de 2014

I was traveling to New York with my sister on June 19th 2014 when my 2013 Ford Fusion had problems. I pulled into Purvis Ford-Lincoln around 4 pm. and Adam Zandi came to my rescue. Found my car's traction and airbags quit working and was un drivable. He said it was under warranty (18000) and he arranged for Ford to pay for a rental while mine was being fixed. Kept me informed. I couldn't have asked for a better Ford Dealership and all in service and parts department that helped me. I thank God everyday for leading me to Purvis Ford.

glopjr

23 de jun. de 2014

Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high level professionalism and provided nothing short of great customer service! I want to especially thank Adam (A.Z.) Zandi for not only always providing great customer service, but also for always providing me with sound and honest advice on service options. Adam, along with the rest of the Purvis Ford Service Department, bring a family atmosphere to car service and repair that makes me feel comfortable in relying/trusting in them to service my ford vehicles. Keep up the GREAT work and Excellent customer service.George Lopez Jr.2010 Ford Fusion Hybrid Owner

Austin7412

2 de jun. de 2014

My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate on the back of the car would not hold itself open. After scheduling an appointment online and never receiving confirmation that her appointment was accepted (website said she would receive an email confirming) she finally called prior to taking her vehicle in to ensure they were expecting her vehicle. Apparently the appointment had been scheduled, but all the service employees were too busy to respond to her. When she took her car in to drop it off she explained the aforementioned problems, and was assured that they would figure out exactly what the problems were and that they be covered under her warranty. Several hours later they called her to tell her that they had determined the cause of both problems, and that they in fact were not covered under warranty and it would cost over $400 to fix both problems. She quickly declined and we went to pick up her car. Once we got to the dealership to pick up her car we were informed that it was a minimum $100 "service" charge since they looked at her car, even though nothing had been fixed. After talking with a service rep named Adam, and he said over and over again that he had never even hinted to my wife that these problems would be covered by warranty, and that he had supposedly clearly explained that regardless of the outcome of the "services" they provided, we would be charged a minimum fee of $100 for their time. If that had been the case, we would not have gone there, so for him to say that is the same as calling my wife stupid. After about 10 minutes of back and forth with Adam, I finally accepted my fate that we had done business with a shady dealership that only cared about the one time sell and not repeat business. So with my blood boiling, I paid the fee so we could leave before I lost my temper. This was not my first bad experience with Purvis Ford, but it will be my last dealings with any Ford dealership, as I do not plan to ever again purchase a Ford product, and will recommend that my friends follow suit.

nick15252

23 de ene. de 2014

My wife went into the dealership to purchase a new vehicle and then had me come along because she had her eyes set on a Ford Edge. She didn't talk numbers and was told very little. The vehicles history was difficult to understand from what I was told and then there was some sort of $1500 maintenance that was performed and no one could explain what it was. So that's when I came in. I requested papers which took forever to receive and then finding the hidden vehicle was impossible because no one knew where it was. The interior was dirty but the exterior was washed. Joe was unprofessional. Smoked in front of myself and my wife. Used profane language and wasn't knowledgeable on services conducted on the vehicle or the vehicles' history. After talking numbers for a high mileage vehicle, they would only budge $500 and told me not a cent more. Completely dissatisfied with service, we put our coats back on an left. No one held the doors open for either of us and most just stood there staring or using their cell phones and completely ignored us. Mr. Dudley was the only one that greeted us. I took my business to Pohanka Honda of Fredericksburg and walked out that very same day with a vehicle. I would not and will not recommend this dealership to anyone

newilliams07

26 de dic. de 2013

In January 2012, I bought my used 2005 Ford Expedition and a two year Ford Base Care extended warranty from Cowles Ford. Purvis Ford is more convenient so on 8/13/2013, I took the vehicle there for diagnosis of a transmission noise, excessive cycling of the air conditioner issue and for an issue with my dealer installed aftermarket Ford security system which caused the alarm to activate for no reason. After leaving the vehicle for several days, I returned to pick up the vehicle and paid the $150.00 diagnostic charge. They could not duplicate the transmission noise (I still hear it), the alarm situation had not been investigated, and they advised that the refrigerant may be low on the a/c but they needed another $120 to diagnose the system. They did include a "complimentary multipoint inspection which according to their paperwork included a brake system check which included brakes lines, hoses, and parking brake. Because I was upset that the all the requested work had not been complete, I got to speak with the shop foreman who advised that the cycling of the a/c was not normal. On my own, I checked and added refrigerant, but the system continued to cycle excessively. So I took the vehicle back in for a/c and alarm work. I paid the $120 to diagnose the a/c and another $150 to fix the alarm. They advised that the a/c was now fine (contrary to what the shop foreman told me). The alarm again activated randomly. After repeated attempts to get them to fix the alarm (at considerable inconvenience), they finally advised that they could not fix it, but only could remove it for another $200. When asked if they could apply the money I spent to fix the alarm (with negative results) to the removal fee, Service Manager Scott Lester declined. $270 and no corrective action taken. On 12/17/2013, I had a complete brake brake failure caused by a ruptured front brake line. My wife called Frank Stewart to assess whether the ruptured line would be covered under my warranty. He could not find any records regarding my Ford Expedition! He then advised that the brake lines were not covered under the warranty. So we had the vehicle repaired at a local garage where I had left the vehicle after brake failure. By simply looking at the Ford Base Care warranty brochure, I then determined that brake lines were specifically included in the warranty. The next day I called Purvis and while Frank Stewart was not there, the other service writer immediately found my vehicle in their database! Frank Stewart later advised that the brake lines were not covered because rust was the cause of failure (although they never saw the brake lines) and rust was considered an environmental problem which was excluded from the warranty. Frank Stewart further advised, that it was important to have lines inspected regularly. I found it interesting that in the four month period from Purvis' "multipoint inspection" (which included a check of the brake lines), the front line had now rusted so significantly as to cause a catastrophic failure of the braking system. Bottom line, Ford would not allow my warranty claim. My impression of Purvis' service is horrible and if at all possible I will never take my vehicle there again. I am completely dissatisfied and will tell everyone of my poor experiences with them.

daws1996

10 de dic. de 2013

First of all, my SUV seems to be completely fixed. After leaving the service center and driving around for about 30 minutes, none of the issues that were "normal" to the operation of the vehicle prior to service displayed. Granted, it's been less than 24 hours, but at the very least, things are much improved.I was most impressed with the service I received from Adam. He was professional, courteous, and helpful. He neither talked over my head (amazing considering I know little about cars) nor talked down to me. He patiently answered all my questions, and even explained a couple of things I thought I understood to make sure we were on the same page. He gave me options, explained the pricing very well, and ultimately did what we wanted without argument or negativity. He kept me informed on each stage of the process, staying true to his word. And the final price at checkout--came in $10 less than what I was quoted. Awesome job, Adam!

robdog

5 de nov. de 2013

Went up to get fuel filter put on truck.. after the work was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on this I got three miles up the road to the super target all brake fluid gone. How did I not lose any coming up there or the other three days??????? He should've took me back before he touched anything because stevie wonder could've saw this stuff. Place is a joke will never go back TOYOTA and HONDA on my next list!!! Goodbye to this dump. REFUSE to go back even if they fixed the problem. I am going to say the problem was not like that until after the work was done. A joke 600.00 to fix that . Would not stop at this place to go to the bathroom if I had a stomach cramp. Dissastified with people who lie.

foxfire1970

15 de ago. de 2013

I may have the salesman name misspelled. I only heard the last name and did not see it printed. He was very nice and professional. My daughter and I bought a used Ford Edge and she is very happy with the car. I was leery about dealing with Purvis because about 15 years ago, I had a Taurus I bought from another dealer. It was giving me transmission problems, I took it twice to Purvis and even though it was new and under warranty, the mechanics looked at it (I was told), and then announced there were no problems and that would be $50 for them looking at the car. I was outraged. After the second attempt to get my transmission fixed, I took it to another dealer and the mechanic said he didn't even get it out of the parking lot for a test drive and he could tell there was a problem. That dealer installed a new transmission. We had a similar situation with my daughter's Mustang. It had a problem and needed warranty work and of course the service department could not find a thing wrong with it (another $50 charge). We had to take it somewhere else to be repaired. So I avoided Purvis until now. I decided to give them another chance and I am happy I did. I guess things do change but the sting of $150.00 is something that is hard to forget.

swaims

22 de may. de 2013

I had been looking for a used F250, crew cab with an 8ft bed for about a month on autoTrader. Kept expanding my search until I found a listing from Purvis Ford. I live in Winston-Salem, NC and Purvis is almost 300 miles away. I called and explained to a salesman the situation. I told him I was willing to drive the 300 miles but I needed an exact and accurate description of the truck. He immediately walked out to the truck to look it over while I was on the phone asking specific questions about it's condition. He even went so far as to look under the bedliner and crawl under the truck to verify that a fifth wheel hitch had never been mounted in the bed. He described the truck as looking brand new inside and out and I found that to be the case when I went to buy it. The AutoTrader carfax showed the truck to be worth 1500 dollars more than the asking price. Still, I ask if they would sweeten the deal considering I was driving 300 miles to buy it. They dropped the price another 1000 dollars and that sealed the deal. Purvis took care of the financing through Wells Fargo at a great interest rate and the whole process took just over an hour. I still can't believe that I drove that far to buy a truck relying basically on the salesman's description, but I'm glad I did. I'm very happy with the truck. It had 18000 miles on it and I was able to get into an XLT trim package for less than the price of a new work truck trim.

aktova

8 de may. de 2013

Second ever new car purchased and I actually enjoyed the experience. Incredibly knowledgeable and friendly staff. Attentive and fast service department. When we trade in my wife's 2009 Focus we will only deal with Purvis Ford. They make the total experience worth while. Not to mention, my 2013 Fusion Titanium is an amazing ride!

TDMM

19 de feb. de 2013

I have a 2004 F250 diesel with 145,000 miles; which required an EGR cooler repair; oil cooler replacement; high pressure oil pump service and fuel injector replacement. The repair work on the truck was performed by me, all parts and supplies were purchased through Purvis Ford Parts department. Additional diagnostic services and FICM replacement was required to be performed by the Purvis ford Service department in which to finalize the repair on the truck. The truck is running one hundred percent better.I would like to take this opportunity to thank Scott Lester for his help, assistance, feedback and information provided in the repair of my 2004 F250 diesel. I really appreciate the feedback Scott Montgomery provided me in the repair of the truck, I found the information he was able to provide me to be very helpful and valuable in concluding the repairs of my truck. I also appreciated the help and assistance Tad Bliss provided in the repairs of the truck as well.Additionally I would like to thank Adam Zandi for all his help and assistance as well, in the coordination of the truck repairs. I also would like to express my thanks to Ralph Trevino in the parts department, his help and assistance was also greatly appreciated in obtaining the correct parts.As in the past and today the Purvis Ford service personnel have been most helpful and professional. This is why I will continue to do business with Purvis Ford. Thanks again.Thomas R. Lang

wrvolpp

14 de nov. de 2012

Used night drop for service on my vehicle and they contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them for future servicing.

SylviaFletcher

13 de nov. de 2012

I was experiencing difficulties with my vehicle starting. It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, November 12, 2012 and was greeted by a very courteous service advisor, Russell Wuethrich. I described my issues and I was offered a shuttle ride to my office. Mr. Wuethrich kept in contact with me, advising of the problems found and recommendations. I took his advice and asked for a tune up also. He made several other suggestions and I asked he consult my service log book for the last six years. Service performed at other locations filled in the gaps in question. I appreciated the fact that he took the time to look as he said he did not want to charge me for services previously rendered. Accepting all of his recommendations, I was able to have my vehicle serviced with a tune up, an adjustment to a wheel bearing, a new battery, an electrical diagnostic test, an oil change and several other applications. I was very pleased that I could have all this done on the day I brought it in and drive home that night. The courtesy extended by Mr. Wuethrich as he represented his service team and Purvis Ford was outstanding.

MichaelTimm1

4 de oct. de 2012

I have given the rating I wrote because I have always dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could expect. He looks out for the customer regarding safety and makes common sense decisions as he advises a customer of their vehicle's needs. I have dealt with Purvis since 2004 and am extremely satisfied; Russ takes care of both of my vehicles for me which were both purchased at Purvis and I will continue to go back for future vehicle purchases and service needs.Thanks Purvis Ford!!!Michael Timm

Bob Chioffi

15 de ago. de 2012

I had a problem with my 2010 Mustang GT, It turned out to be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My car had to stay, because the problem started afternoon on a Friday, they were very very quick to give me a loner vehicle. I will gladly return to this dealership for all my cars needs. Thanks again Tony.

mheath96

25 de jul. de 2012

I can't speak for Sales, but I have had nothing but bad experiences with the service department with this dealership. It all started back in 2005 when I bought a brand-new F-150 Super Crew. Two weeks after purchase, I started having problems with it starting. I took it in to have them look at it, and when I explained that sometimes the truck wouldn't start, the service adviser laughed at me. Seriously. That was the beginning of a service saga that would last two years until I moved. I returned to the area in 2010, and about a year ago, had problems with my Mustang. After hearing the engine hum through my radio, they diagnosed it as the alternator. At $400, I approved the repairs, but when I drove it home, the buzz was still there, just not as loud. I took the car back the next day and told the service advisor that the problem wasn't fixed. Later that day, he called and told me the sound was completely gone. I asked him what the problem was and his reply was that they jiggled some wires around in the trunk and that fixed it. That caused me to think that it probably didn't need the alternator, but I expected nothing more from this dealership and just took the car home. Just recently, I hit a deer in the Mustang and started having mechanical problems and was told by my insurance company that they required a diagnostic test to determine if it would be covered. That diagnostic test cost me $150. But in a previous review another customer said he was charged $97. So, use this service department with caution!

VAfromMN

14 de jul. de 2012

Although this is my first time rating them on-line, I have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. I have shopped around and their price almost always beats the area's repair shops. Plus, they will happily install parts that you have purchased elsewhere. Not too many shops will do that anymore. Those other shops want to make the profit off of the parts too!

tracyk8

13 de jul. de 2012

Last year we bought 3 new cars from Purvis Ford. One month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since then we have taken our cars in for their service check ups, alignments, and other maintance. From the lady who answers the phone to the driver who will take you home, everyone has been wonderful. The staff is respectful and show good customer service. With my last service completed this week, Russ has let me know each step of the way what was going on and explained what was done when I picked up my car. I would highly recommend Joe S. if you are looking to purchase a new Ford from this dealer and I would recommend Russ as your service point of contact. Can't go wrong with these two gentleman.Thank you.

Busdriver179

18 de jun. de 2012

We have had two cars repaired in the body shop his year. Robin kept us informed of everything with Each car and handled all of the claims for us. Both cars came back looking great!

Jbouren

7 de jun. de 2012

I have bought 2 vehicles from this dealership. I've never had a problem with sales or service. All of my service has been done with the service department. I always recommend the dealership to everyone

mglunt

4 de may. de 2012

I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. Turns out the warranty only covers powertrain, etc. Service Advisor (SA) HAD to know that the issue I was having with my HVAC and Air Bag system in the truck was not covered, but he chose not to say anything before getting started. The SA told me there would be a $97 diagnostic charge to look at the vehicle. Note that he did not tell me that the $97 diagnostic charge would be for each issue.An hour later, after looking at the car, I get called back to speak to the SA. It was then that I found out I was out $194 for two diagnostic fees. I also found out that the mechanic had pushed a button on a diagnostic tool to rezero the weight sensor in the passenger seat (SA said, because "it told him to"), and there was another labor charge of $97 for that. If you are keeping score, that is $291 for one hour of work and no parts. I was then advised about the HVAC issue and the need for a $75 part and two more hours to fix.My bill reads that I was in the shop at 7:30, left at 10:00. I was charged for 5 hours of labor, and was able to complain enough to get $50 off the final bill. $536 for a $75 part and 2.5 hours of labor. $184 and hour to work on my truck, Double their advertised rate.I should have known. A few years ago I had my other truck towed there after it stalled out and would not start. The issue was the gas cut off under the passenger side of the dash. It is a 2 second fix to push the connecters back together - something I had to do every time someone inadvertently kicked it. Purvis price to fix? over $100. The only reason I went back was that I thought today's work would have been covered under warranty. Of course that fact was kept from me, or I wouldn't have even let them pull the truck into the garage. I know people who run other shops that wouldn't have gouged me.

Debymoore55

4 de abr. de 2012

I had to have my car repaired because Radley Chevrolet had not fixed my car properly and they had to have Purvis Ford commplete the repairs because they couldn't figure out the problem. Tony Simms took control of the situation and was understandable about my situation because he had to work with Geico and Radley. They fixed my car and didn't charge me. Tony Simms is the man to go to when you have these sticky situations.

Karen Elkins-Taylor

27 de mar. de 2012

My car buying experience with Purvis Ford & their wonderful staff, could not have been better. Everyone who worked with us, the GM, salesman, & Finance Dept...all treated us with kindness, warmth & dignity. They answered all of my questions & took time to explain everything to me in a way in which I could understand. I would recommend Purvis Ford and their exceptional staff to anyone and everyone. Truly a pleasure to have met and worked with them all! And I love my new car. I know that no other dealer around would have given us such a great deal. Purvis Ford is #1 in my book:)

SRS63

22 de mar. de 2012

Can't say enough good about working with Tony and Eric. My 97 F150 had an electrical problem preventing the electronic 4WD from operating. It was repaired, but when I tested it, it did not work. I took the truck back; Eric rechecked everything and pointed out how the new switch is in fact engaging the 4WD. Tony and Eric were patient and helpful all the way, Tony answered all my questions and was super helpful. I'd recommend these guys to anyone. Job well done to Tony and Eric!Scott Sizemore

mccoys ford

21 de mar. de 2012

I have been dealing with Purvis since 2002. I have purchase new/used and had all my repairs/service done here. Bill made me feel comfortable about my car service or repairs the first time I met him. He assured me my vehicles would be taken care of and they where/are. Price quotes are always on and reasonable. One of the better things is, when one of my vehicles are in for service and it coming up on a service due soon, I am contacted and advised of what it is, cost and how important it is.Trust, honest, friendly and good communication, explains the service dept.

123james

1 de mar. de 2012

Wondedrful bunch of people,from pulling in to get service,taking us inside for the papper work,showing us the sitting area,it was very friendly.Thank you all at Purvis Ford K&J

johnmel540

9 de ene. de 2012

I took my truck in to get worked on after speaking with the gentleman because it was making a knocking sound. After I get it back nothing was changed , it was still knocking, it came out worse. They checked it over again and insisted nothing was wrong with it but still decide to charge me $600.I took it to another dealership and what do you know, there was a bent rod or cracked or something. It works just fine now and runs like a champ.I am tired of this dealership taking money for not doing any work.NEVER AGAIN.They lost my business and hopefully everyone elses.

Unixgirl

3 de nov. de 2011

We've bought 3 Fords, 2 from Purvis. We have been taking our vehicles in for all the maintenance work, but we will not be doing that anymore! The service department is totally incompetent. First, our 2010 Ford Escape Hybrid has had the AC stop working twice. Twice we've brought it in for repair (once they kept it for almost a week even though we thought it was just for the day), and it's still not working. It works on the lowest setting (60 degrees) but as soon as you turn it up to the next temperature (65 degrees), heat comes out. Yes, HEAT. It's such an inconvenience for us to have to repeatedly leave our Hybrid with this dealer as we use it to commute to DC. Without the hybrid, we can't take the HOV lanes, and our 11 hour workday turns into a 14 hour workday. In addition, we have a 2008 F-150 that has issues that they have "fixed" numerous times. The passenger seat belt doesn't engage and the passenger air bag light stays on, indicating there is a problem. We've brought it in to be fixed and it works for a while, but eventually stops working again. I've never had so many problems with vehicles before. But then, I've owned Honda's before - go figure. I'll never buy Ford again and I'll definitely never use this dealership or service department again.

Truckdog

12 de nov. de 2009

Dropped off the F150 for service. Service rep said it would be ready by the end of the day and that he would call when it was ready. He never called, so when I called very late that afternoon he told me they hadn't even looked at it ... said I wasn't a priority customer but I'd could leave it with them for a day or two and they'd "fit it in." I immediately went and picked up the vehicle and took it somewhere more reputable.