ESER MINAGAWA

9 de oct. de 2016

Sales assistant (Ronald and Hazem) very helpful and patient , they take their time to explain step by step the whole process. Wonderful experience on buying my first car.

Nancy

2 de oct. de 2016

I was delighted with my visit and even was provided with service I didn't request--an estimate on body repair for example. I had to come back because a requested state emission exam had not been done when I visited 9/3, so everyone went out of their way to take care of me this time!

Glenn

30 de sep. de 2016

I think the title says it all! The sales team here will get you what you want, at a good price. Service well they will steal from you and lie to you. BUY YOUR Acura here then take it somewhere else for service!

Joanne

29 de sep. de 2016

It was easy and I felt the sales person and manager were honest in their approach. Thank you very much, I don't have anything else to say.

Cassandra

25 de sep. de 2016

I iust want to say I have purchased 3 cars previously from Tiscber Acura in Laurel. Al Newman won me over from them. Mr. Newman was great from beginning to end. After being in a bad accident, dealing with pain, physical therapy and the insurance company because my car was deemed a total loss. Al helped tremendously. He was honest upfront and really helped make buying a new car as painleess and stress free as possible. He kept his word and handled as much as possible electronically so that my time at the dealership was kept to a minimum. I have already recommended Al Newman and Radley Acura to several people. If I ever need another car I will be a repeat customer.

rdgrant1

22 de sep. de 2016

After choosing the Mercedes ML350 online, I really didn't know what to expect when I called and made the appointment for 7pm. In my mind, my visit was just to check out the car and possibly others. My appointment was with Tony who prior to me walking in; he called then texted me to make sure the car was still available before arrival. When I arrived at 7pm he greeted me with a smile, handshake and great enthusiasm. Immediately took me to see the car which was pristine and we proceeded with the test drive. Tony wasted no time, he was well educated about the mechanics, perks and overall operation of the vehicle and answered every question I had as a nervous first time Mercedes potential buyer. I myself am a Sr. Sales Manager with a major hotel brand and the first thing I look at is how I am greeted when I enter an establishment because it set's the tone for the entire visit. Tony made my car buying experience FLAWLESS and best of all the the process only took 2 hours...unheard of! I would be remiss if I didn't highlight the pleasantry and expertise of the Financial Manager Victoria Minns; she was amazing...what wonderful service all the way around. I will recommend Radley Acura to everyone I know that's looking for 5 Star car buying experience. Kudo's to Radley!!!............Renee Grant

Nancy

21 de sep. de 2016

Got the car I wanted at a fair price even though the color I wanted was at another location. Fair price for a trade-in. Great salesman (Jim Talley). Best car-buying experience of my life.

Mehmet

17 de sep. de 2016

Our sales representative Nader was very helpful from the beginning and wanted to make sure we get a good deal. He answered all our questions with patience. Even after the sales was completed and we were ready to pick up the car, he took the time to set up the car for both my wife and myself; that was very nice of him to introduce the car to both of us separately. We were very pleased with our experience overall. The finance department was also nice and the process was smooth. Thank you!

Elaine

8 de sep. de 2016

2nd time for same thing in 2 weeks. Thanking my blessed stars that Omar returned. I knew then, that my problem would be taken care of. After spending over 2,000 (unrelated items), my issue returned. I was told then that the warning lights had been reset. I said that I did not want them reset, I wanted the problem fixed. I was told that everything would be fine. Nonetheless, I was back 2 weeks later with the same issue, and so was Omar. I would have made a different decision on how I spent my money, if the issue had been detected the first time. HE IS THE BEST SERVICE ADVISOR THAT I EVER CAME ACROSS. Please do not let him go, he is a keeper. I drove away today with the confidence that everything had been done to the best of his ability. He is NOT a slacker when it comes to customer service. I love, love, love this guy! I have made 2/3 trips since he left and not once did I feel like I actually mattered. Omar makes you feel that as a customer you matter. Thanks Omar for being who you are---THE BEST FRONTLINE PERSON that Acura has.

Amanda

5 de sep. de 2016

The salesperson Nado was great. He went over the vehicle and washed it. Could have put gas it in though. Overall it was ok

Kodchakorn

28 de ago. de 2016

Service Dept employees very nice and friendly. I alway bring my car here since 2008 until now. I bough 5 cars already from this dealer ship.

Doug

20 de ago. de 2016

Hazem is terrific--he found exactly the car I was looking for, then made sure the process was completely smooth. If you're going to buy a car from Radley, see Hazem!

Deborah

11 de ago. de 2016

Thanks to all of you at Radley for the exceptional consideration and helpful assistance you have extended to me over the many years that I have done business with you.I recently leased a 2017 RDX from Al Gavri, who has helped me every time I have come into Radley for a new automobile. Al is an outstanding and thorough representative for Radley and Acura. He has the rare combination of being both fully professional and appropriately personal in his interactions with clients. Al remembers his customers like me and knows our preferences and makes it easy and efficient for us to transact business with Radley.On the day I came to pick up my car, I met two other longtime customers of Al's. The three of us shared stories with each other about our positive experiences working with Al and Radley Acura. It was ironic, we commented, that we each had been coming to Radley for 10, 12, and 14 years respectively, and we were all openly pleased in our dealings with Al and his exceptional service to us. We all expressed what a great impromptu positive and authentic advertisement we were for Radley, as well as a genuine endorsement of Al and his professionalism. We each said we'd continue to come back to see Al and conduct future business with Radley Acura.Thank you for your consideration. Please thank Al for us as well.

Duwaun

5 de ago. de 2016

My experience with Radley was great! Al Newman worked with me to find a great vehicle. Victoria Minns was really accommodating with financing and I am very pleased to overall.

JnKConn

5 de ago. de 2016

Natalie Neat was friendly, professional and responded to all our questions quickly. I liked the flexibility of communications (text and email) and delivery option that Radley offered due to my distance from the dealership.

Kimberly

4 de ago. de 2016

Vick was fantastic! He walked me through the service process and I got the service I deserved. I will return and Vick will be my only Service Writer.

Pamela

26 de jul. de 2016

I had a wonderful experience with Radley Acura. I thoroughly enjoyed working with everyone especially our car salesman Mr. Lincoln Tucker. He was truly exceptional in every way. He was very kind, knowledgeable and made our vehicle purchase enjoyable. I would definitely refer a family member or friend who is in the market to purchase a vehicle.

Thomas

14 de jul. de 2016

professionalism,courtesy is what i've always experienced when requesting service.Repairs and service is always done to satisfaction and in a timely manner.

Johnie

12 de jul. de 2016

Always receive quality service. The technicians are very professional and take pride in their work. I am glad they serviced my vehicle

Grant

10 de jul. de 2016

The owner and staff were very helpful. They all seemed to like working there and it was fast and easy.

Mirandav21

10 de jun. de 2016

Robert Azu was very helpful. He was extremely friendly and informative. Great patience, impeccable professionalism. Great deal for a great car! Awesome experience will definitely come back!

Glenn

29 de may. de 2016

Had a great experience with Jim Talley and John Polifko. Very professional, friendly, worked with my schedule, patient with all my questions, no hassle experience.

Sherri

24 de may. de 2016

Tina and John were outstanding!!! I came in to buy 1 car and ended up leaving with 2 new cars. They made the entire process from the very first email I sent inquiring about a car absolutely stress free. I have bought several cars in my lifetime and this was THE BEST experience ever!!!! I will definitely be back and bring my family and friends with me. :) oh and I LOVE that I sent an email from the website inquiring about a car and my phone wasn't ringing off the hook with pressure from sales people!

Michael

21 de may. de 2016

Everyone is real nice, it is close to my job and I can drop it off. They will can drop me back off at work and pick me up if needed.

Bingi

12 de may. de 2016

Got this Mazda CX7pre used car and it was so well maintained and so great only that it is a bit loud when you start in morning but later goes normal. No one told me this at the dealership but i hope its just a a mazda thing otherwise im happy with my buy

Pragneshkumar

28 de abr. de 2016

Almost no hassle car buying experience. Excellent customer services. Sales rep was knowledgeable. He kept his word. Finance guy needs some improvement.

Terri

13 de abr. de 2016

Vic went above and beyond for my service. And was very accommodating to make my service easy and fast. Very friendly.

Robert

5 de abr. de 2016

Excellent service. My service adviser, Vic Dunbar, was very professional, knowledgeable and courteous. He accurately estimated my wait time and updated me during the wait. Thoroughly advised me of the service process, what was needed, etc. Best service experience I can remember having after getting cars serviced for nearly five decades.

Augustine

5 de abr. de 2016

I did like everything about my visit which was my first time, you people were really fantastic and will always come to your facility which is in Virginia, though I stay in Maryland.

Stacey

4 de abr. de 2016

Everything ! They are always wonderful in every way! From Sales Department to the Service Department ....Excellent! Efficient, helpful and excellent service !

Matthew

7 de mar. de 2016

Love the online reservation system, and text/phone communications regarding vehicle status during waiting time. Friendly, efficient desk staff, and clear breakout of expenses on invoices. Overall, top notch experience.

Val

7 de mar. de 2016

I was treated very well and thoroughly enjoyed the experience. Normally, purchasing an automobile is very stressful. New car price, trade-in offer, financing, etc. I got a quick, fair offer for my trade and the dealership stayed faithful to the TruCar offer on the new ILX. Your financing was excellent too. Just about everything was smooth sailing. I also appreciated the loaner car and enjoyed visiting the service department. Thank you so much for the most stress-free, enjoyable new car purchasing experience I've ever had. I have absolutely no buyer remorse. I sincerely look forward to doing business with Radley Acura again in the future.

Breanna

5 de mar. de 2016

I wasn't just looking for the right car, I was also looking for the right dealership that deserved my business. I truly found that at Radley Acura. I was impressed with EVERY person I met at the dealership. Our salesman Tommy was excellent and even continued to be helpful after the sale was already made! This is very rare to find but its also what made me even more confident in the dealership I chose to make a deal with. I would absolutely contact Tommy and Radley Acura in the future! I also had my current Acura serviced while purchasing my new Audi and Art was extremely helpful, nice and professional. Beyond impressed with my entire experience here.

Debra

4 de mar. de 2016

I was greeted with a smile and treated like a friend, not a customer. Additionally, for work I was given a ride that was to a different location than the normal shuttle destination.

Janie

3 de mar. de 2016

The customer service from my specialist was excellent! He worked with me and got everything i needed quickly and efficiently.

Chris

2 de mar. de 2016

The vehicle was not worthy of purchase. Should have been repaired prior to being put on lot for sale

Peggy

24 de feb. de 2016

They are so nice and patient. I'm Chinese, because of language problems, it's hard to me to understand everything, but they always willing to help me. And the car also is good. This is a happy experience.

venat

21 de feb. de 2016

The managers are very bad. They are very rude. Customer service is very bad. They do not send an write up. I wasted 3 hours and finally came with completely dissatisfied.

Pamela

20 de feb. de 2016

Prompt and reliable service for an unanticipated emergency problem that needed to be checked out right away. Quick turnaround time.

Dona

18 de feb. de 2016

The courtesy given by your service personnel has been wonderful. I love bringing my car in to your dealership. : )

Edwin

12 de feb. de 2016

My salesman Nader Sulleman was amazing. He was very courteous and very knowledgeable of the product. The was no pressure to buy and he provided several options which made me feel very at ease. I'll definitely return when I'm ready for a new car.

Marie

4 de feb. de 2016

The greeting team was very friendly and efficient. Wifi worked well in the waiting area so I was able to get work done while I waited.

Idris

29 de ene. de 2016

My experience went pretty good, was treated fairly and friendly. Referred a friend already, will go back anytime if needed.

Mary

25 de ene. de 2016

I liked my salesman and I liked the car I bought. My friend said that that dealer only sells good cars.

Susan

19 de ene. de 2016

Got me processed in quickly and I was on my way to work in a loaner in about 15 minutes. Car maintenance finished in promised time period and made pickup easy.

Walker

12 de ene. de 2016

Robert Azu was incredible. I really appreciated being called "sir" and that he took time even on his day off to answer a question I had from his cell phone. I had just had a bad customer service experience at a Hertz car sales in Leesburg and the superiority of Robert's customer service was immediately apparent. I felt that he stood behind the product he was selling and would be happy to accommodate any reasonable request from me. I'd definitely buy with confidence my next car at Radley if Robert was involved.,Robert Azu was incredible. I really appreciated being called "sir" and that he took time even on his day off to answer a question I had from his cell phone. I had just had a bad customer service experience at a Hertz car sales in Leesburg and the superiority of Robert's customer service was immediately apparent. I felt that he stood behind the product he was selling and would be happy to accommodate any reasonable request from me. I'd definitely buy with confidence my next car at Radley if Robert was involved.

Myrdy Anjela

5 de ene. de 2016

My sales consultant, Trey Barksdale, was very knowledgeable about the Acura TLX I leased. The General Manager, Brett Siock assured I was pleased with the deal he gave me. Lastly, the General Sales Manager, Sam Yohanns assured me that I got the most value for my trade in. Overall experience was extremely pleasant . I will definitely recommend Radley Acura to family and friends.

Tifni

28 de dic. de 2015

The guy who helped me coordinate the inspection for my car was awesome! I think his name was Mike (Michael) or something.

Mary

24 de dic. de 2015

My sales associate, Bernadette, was extremely helpful with adding the package that would benefit my needs in a car & Kevin in finance helped me with a rate that allowed me to upgrade maintenance packages

Marilyn

9 de dic. de 2015

The attention we received from the sales manager and the thoroughness in exposing the fewtues of the 2016 MDX. I kind of torn between the RDX and the MDX. They were patient with me.

Lisa

30 de nov. de 2015

Very personal service, quick action, every person wanted to help me out. Vic in Service was incredibly helpful to me.

Sherry

17 de nov. de 2015

Overall everyone was friendly and professional. Bothmy sales person, Bernadette Keirsey and my finance manager, Kwin Leynes were exceptional. Because of them this was the best car buying expierence I have ever had; I felt like they truely were trying to help me as opposed to just trying to "sell me a car."

Rita

17 de nov. de 2015

I have bought three cars from Radley. The last car I bought was the TSX. I started getting calls from Honda Credit last Februay about The car I traded in,2011 TL saying. I still own the car. I told them I traded the car back in January, but the calls kept coming. Months later I got a call from Mr. Emmons saying I owed $500.00 dollars. He called abou 4 times. This last time he called, I was tired of the calls and that had already paid Honda credit $500 dollars and that since when cannot rectify the situation, I would like to bring back the car and he agreed. He is really rude. I would like to also say that I was not given credit for the new tires on the traded car like I was told.

MilEinSS

16 de nov. de 2015

I purchased my first car from Lincoln and my most recent care from James. Each experience was professional, transparent, and very fair. I did my homework about the car I wanted, so I knew the price they quoted me was fair. What I did not know is that the car has more bells and whistles than advertised to include a Rockford Fosgate subwoofer, sport mats, and awesome tires. I recommend the dealership and look forward to the next purchase I make with them.

bigmern

4 de nov. de 2015

Shahzad was very helpful and easy to work with - gave me a great price and was very accommodating. I highly recommend asking for him if you go to Radley to purchase a vehicle.

tangsline

27 de oct. de 2015

After a long 6 hour drive to the dealership, Hazeem took very good care of me as I was exhausted. He took the time to properly review the car I was interested in and made the buying experience a pleasure. I would recommend to ask for him if you go to Radley to purchase a vehicle.

Eswid

22 de oct. de 2015

Very accomodating accessible and pleasant tondeal withGreat price and willing to listen and accomodate what the customer ask and knowlegable about the productRadley acura even goes the distant in making sure our experience is well and satusfied

Lauren

15 de oct. de 2015

Sales Rep: Al Newman and Sam Yohannes. It was an efficient sales process. They were knowledgeable about the product and I did not feel forced into anything I couldn't afford

Sarah

12 de oct. de 2015

With the purchase of my Certified Pre-Owned vehicle, I was given free oil changes at the dealership's service department (with a car wash/vacuum). The pre-scheduled service was to take 90 minutes. I opted to purchase a new tire since one was found punctured in the sidewall (a guy next to me in for the same thing had a leak found in his tire--hhmm). 45 minutes after giving the go ahead to replace the tire (now 120 minutes into the service), I was told the vehicle would be brought atound shortly. After 15 more minutes (now 135 minutes into the service), I was told the vehicle would be brought around soon. I needed to be somewhere and asked for the vehicle now. 5 minures later (now 140 minutes into the service), I had my vehicle minus the wash/vacuum...and it was very easy to tell which tire was replaced due to the filth. I expect more from the service department of a luxury dealership. -Sarah

Miley

4 de oct. de 2015

Have confidence in your knowledge ,skill,and quality of parts used. Appreciate the abilityto arrive for service without an appointment, especiallywhen an icon lights up on the dashboard.

RT3

3 de oct. de 2015

I currently am on my 7th Acura, and my 5th purchased from Radley. I'm not the normal review writer but I had to share my experience. I had some credit issues over the last year to due my wife being out of work due to a difficult pregnancy and me taking on all the bills. I also had put WAY more miles on my leased vehicle due to traveling out of town to see my sick father. I reached out to Radley and Travis, Sam and the rest of the management staff assisted me in getting a new MDX at a fair price with no hassle nor pressure with a GREAT interest rate. I honestly was nervous prior to my visit because of my credit issues. I was treated great and everyone was completely professional and helpful. My Sales consultant Roland was patient and very informative during the process he definitely made the whole deal a relaxing experience. When I got into finance Kevin the finance manager explained everything clear and concise and answered every question honestly, he even gave advise on future car buying finance tips. I am greatly appreciative of everyone that assisted me in my purchase, Radley thank you for your continuous professionalism, you are the largest reason I am on my 7th Acura purchase.

Jason

28 de sep. de 2015

I went back and forth with Trey over email a few times before he just about lured me in for a deal that apparently no other dealer would match. The afternoon I was going to purchase he suddenly claims that the car will need to be transferred and therefore another grand would be tacked onto the deal. Fortunately, I found this out just before I headed out the door as I would've been livid had I traveled 1hr just to find out that not only was the car not available as stated, but that the deal had changed on the spot. Do not do business with this dealer, if their sales are this bad, imagine what they will do to you in service.

Michelle

23 de sep. de 2015

Service persons were courteous and knowledgeable. A great experience. I would highly recommend Radley Acura to friends and strangers. Consider this dealer for your next vehicle.

Hollie

22 de sep. de 2015

Trey was the only reason we bought our new MDX.We went in for a repair to our 2009 MDX and Trey helped us walk out with a 2016 MDX SH AWD!!He really works for you. My wife could not be happier.

Dalton

20 de sep. de 2015

Service advisor was very courtesy and prompt with vehicle status and recommendations. Didn't try to upsale any other services. Provided only what was requested.

Bill

11 de sep. de 2015

My service advisor Janelle Miller, went out of her way to ensure my vehicle was serviced to my satisfaction and my concerns were addressed. Janelle was extremely courteous, professional and knowledgeable about what needed to be done. She truly made my visit to Radley Acura a joy!

Love Acuras!

7 de sep. de 2015

I recently purchased an RDX from Trey (and Radley Acura). Trey took his time to answer all my questions and show me all my options. He was straightforward and the purchasing process went very smoothly!

Josephine

2 de sep. de 2015

Check-in and service began right on time. The work which I needed was completed without delay. All questions I had were answered in a professional manner. I have no complaints. The bright spot came when I realized that Mr. Vic Dunbar was there. He has been my service advisor for most of the four plus years that I have had my 2011 Acura. He knows his business and is patient when providing advice. When I need service again, I will be back.

Robert

31 de ago. de 2015

Like the way James Venskus works with customers. Professional, Curtius, and efficient. We leased our TLX from the same dealer and are equally satisfied with the process and our sales person Tony.

Joe Cho

31 de ago. de 2015

I went to the Radley Acura looking for a suitable car for me and James Smith, one of the nicest representatives, had helped me out! He had chosen a TLX , which I absolutely love! I definitely recommend this dealership to everyone! James is someone I can wholehearted trust as a representative! I would come back any day!

brian123

30 de ago. de 2015

Radley Acura and Trey Barksdale were great to work with... they listened to my concerns from the first time I dealt with them all the way through when I was driving out of the parking lot in my new Acura MDX. I really appreciated the attention to my concerns and Trey's patience working with me and my whole family. As someone with 2 young kids buying a car is not the easiest experience but they made it as painless as possible. I will definitely be giving Radley Acura and Trey a call when I am ready for my next car.

Carlos

29 de ago. de 2015

the transaction was done smooth and nice but I got a little disappointed because I am repetitive customer at same dealer and I was expecting to get the loyalty bonus discount of 1,000 and I didn't. Last thing car wasn't clean good enough from inside out.

sc

28 de ago. de 2015

This was my first time test driving a vehicle, test driving a current year model, and first time purchasing a car from a dealership, and Trey made sure all of these events were exciting while clearly informing me of the ins and outs of carbuying! As a first time dealership customer, I was slightly overwhelmed by the array of vehicles available to me, but Trey helped me make the right choice while staying within my budget. He was very helpful in providing the information I requested, and answered all of my questions honestly and clearly. Along with providing me with the numbers and options for my future car, he accommodated me by offering a car that had features specially tailored to my needs. I love my car!!!

Ca

25 de ago. de 2015

Trey did a fantastic job with helping me find the right car and making sure I was driving it! I was extremely pleased with how informative, helpful and his exceptional customer service. He was honest about the pricing and the vehicle. I would definitely recommend anyone to go to Radley Acura and specifically ask for Trey!

Droach

22 de ago. de 2015

Trey Barksdale made my car buying experience enjoyable. Trey did a great job listening to my wants and needs, and he never rushed me to make decisions. After I bought my new MDX, Trey made sure that all of the technology features, car settings, etc. were set up to the specifications I wanted before I drove off of the lot. That was so helpful because I am not a tech-savvy person. Trey also followed up with me 3 days after my purchase and one other additional time. I really appreciated that because I could tell he cared about me and wants to keep my business as a future customer. I love my MDX and I strongly recommend Trey Barksdale at Radley Acura for anyone who is looking for a car. In addition, Radley Acura has very nice amenities including: clean bathrooms, beverages, lobby, and Service Department.

cmtemkin

22 de ago. de 2015

Trey was incredibly helpful and patient with me in my quest to find the perfect car. He did a great job explaining all of the options and working with me to get me the perfect package for my needs. Would definitely recommend buying a car from Trey!

Sanj926

18 de ago. de 2015

Just bought my TLX Advance from Radley Acura last week. The service I received from Trey Barksdale was superb in all aspects. I had a tight schedule constraint and he did his best to make sure the entire process from pricing to delivery was efficient. Throughout the buying process, Trey made sure I was well aware of the forms I was filling out and truly guided me though the process. When it came to pricing, he was upfront and honest and didn't play any games. I enjoyed my experience at Radley and hope to go back in the future for all my needs.?

The Hongs

17 de ago. de 2015

My husband and I were looking to upgrade to an Acura; we are so glad that we stopped by Radley and get the chance to work with Haroun. The customer service that we received was impeccable - Haroun really worked step-by-step to listen to what we were looking for, answered every single question honestly and informatively, explained all aspects of the car, and was just unbelievably knowledgeable in every regard. The car shopping experience should not be a stressing experience, but a relaxing and a positive one. The whole staff is pretty friendly, and even Brett, the manager, checked to make sure that we were satisfied - an all-around applause! We are referring everyone to Haroun - he is literally the best!!!

Deborah

14 de ago. de 2015

Have always received top notch customer service, that is the reason I continue to return. They have excellent customer service representatives.

Steven

13 de ago. de 2015

Did what you were supposed to do at a reasonable price and with a smile. I have found you to be this good on a consistent basis.

Crystal

6 de ago. de 2015

Very good customer service, easy to work with! Was able to work with me via email in a very timely matter, and very responsive to my inquiries. Got a car I wanted within 2 days!

LovemyTL

4 de ago. de 2015

Lincoln Tucker provided a level of professionalism, honesty, and sincerity when I traded in my previous TL for my current TL. This restored my faith in dealing with car dealerships and their staff. He went above and beyond to provide me with total satisfaction and, because of this, my next vehicle will definitely be another Acura model at Radley Acura. Preferably, I would like to work with Mr. Tucker again with my next purchase. In the financing department, Mr.Yu's patience and advice made my purchasing experience comfortable and relaxed.

Lea1213

1 de ago. de 2015

The staff was very friendly, helpful, and so accomodating. Tia was especially great! She not only didn't pressure me, but she remember the names of me and my family when we returned. Had a wonderful experience!

Acura Owner

1 de ago. de 2015

When I purchased my Acura in 2006, part of the deal was complimentary oil changes for the duration that I own the car. This is the ONLY reason why I continue to have my car serviced at Radley. I've always found the service to be very slow, expensive, and the "check out" employees to be rude and not friendly. This week's experience was a bit different. Although a simple oil change (no 10 pt inspection) took 2.5 hours, and the assigned service consultant was incompetent, another service consultant came to my rescue...Sam Awuku-Larbi. Sam saw that I was frustrated and stepped in. He addressed the issue quickly, continued to follow up with the status of the car, and made sure everything was completed to my satisfaction. I found Sam to be incredibly helpful, professional, and extremely customer service oriented. The other service consultants can learn a lot from Sam!! I now know to request Sam in the future!!

Tiffany D

1 de ago. de 2015

This is my second time buying an Acura from this dealership. Luckily my same sales person from 5 years ago was still there. Lincoln Tucker, is very patient with you and doesn't rush you. He puts your concerns first and looks out for your best interest. He treats me like family whenever I come there and he always makes time for my questions either on the phone of if I stop buy.

Milte

31 de jul. de 2015

I bought Tsx 2014 black Acura on February and I give all the credit to Tia siso, radley Acura. If it was not for her, i would have bought the car. She was so cooperative and made me feel special and wantvyo thank her.

RonM

31 de jul. de 2015

I've driven by this dealership for almost 15 years and never thought to stop in to purchase a vehicle. One Sunday I dropped by to just view a used car that I saw was available from an online search. I was on the lot looking around and viewing an Audi as it was one of 4 that I liked (the others were at different locations). Tia came out to greet me and ask if I needed any assistance. Since no one else had approached me (I'd been looking at the car for a few minutes) I figured why not. That may have been the best decision I made as she was incredibly helpful and attentive from that moment on.From the test drive to final negotiations, she was there every step of the way. When it got to my final 2 cars, it was her willingness to go to bat for me and personal attention that closed the deal. After the purchase it did not end as she made sure I had all the manuals and necessary paperwork for my car. Instead of just handing me the keys, she came out with me to inspect the car and then had it sent back to be cleaned because she felt it was unacceptable for delivery. I honestly do appreciate her customer service and help with this purchase.

JeffD123

31 de jul. de 2015

The Radley Acura dealership was very helpful and easy to work with. I had a great experience and my Sales Consultant, Tia Siso, did a great job helping me find the exact car that I was looking for.

kipy23

31 de jul. de 2015

I bought an ILX from Radley a few months ago. Hazem was my sales representative. He was very personable and knowledge. He handled sales from both my mother and I simultaneously with a great sense of humor and patience. We had such a positive experience that we both left with new cars that day. Hazem has remained responsive to my questions/issues even after the sale. Hazem and Radley are class acts.

Paulsz

31 de jul. de 2015

Dealing with salesperson Lincoln Tucker made up for any shortcomings at this dealer. Great sales experience, great price, easy smooth deal.

123abc

30 de jul. de 2015

Radley Acura gave me a fair price on a great used vehicle. Tia Siso was a pleasure to work with and the staff followed up on all of my questions after the sale.

Kacyshelby

30 de jul. de 2015

Tia Siso's customer service was exceptional. She was very patient, genuine, and worked with the sales manager to provide a very competitive vehicle price. She has been excellent at following up up to this point.

Deserie

30 de jul. de 2015

I purchased my RDX from Lincoln Tucker at the Radley dealership in Falls Church, Virginia. He provided excellent service from beginning to end. He provided me with all the information that I needed to know about the vehicle and connected me with the appropriate staff to address issues related to financing and service. Additionally, he was available to answer all my follow up questions... even after I purchased the vehicle. He made the car buying experience easy and straight forward!

Acurafan

30 de jul. de 2015

I worked with Lincoln Tucker and he made the car buying process so straightforward and as uncomplicated as possible, I had to write a review. I just bought my 2015 MDX in January and I am loving it. I was deciding between the MDX and another SUV, but Mr. Tucker explained the differences between both vehicles and I am so glad I bought the MDX. He wasn't pushy and he knows his cars! I'll be back again to work with Mr. Tucker with another family member who now wants to buy an Acura.

Mattman145

29 de jul. de 2015

I became a Radley Acura customer in 2007 when I purchased an MDX. I test drove other cars but all were second to the Acura. Radley Acura in Falls Church was by far the most friendly of the three Acura dealers that I spoke with. I live in Culpeper Virginia, so it would be easy tobuy a car and take my car to a closer dealer for service, however, when you are treated the way you should be treated as a customer, why go anywhere else. For eight years now I have been bringing my car to Falls Church for maintenance and repairs, and do not have a single complaint. My car is in great shape because I have kept current with all of the recommendations of Radley Acura.Because of my expierience with Radley and my MDX, it only made sense to me that when I wanted to buy a new car, I stop by Radley Acura first. I came into Radley and liked what was in the showroom and decided it was time. Once again I expierienced the service that first made me a loyal Radley Acura customer. I met Tia Siso and Vance Doughty who both made me feel at home and comfortable in the show room. I felt like I knew both of them for a long time which reinforced my feelings on why I was at Radley Acura. Tia and I spoke several times on the phone and in person about the purchase of an Acura ILX. Tia's friendly personality and no pressure salesmanship made buying the ILX a pleasure. I would recommend Radley Acura to anyone looking to buy a car.ThanksMatthew Sullivan

Tswellness

29 de jul. de 2015

I bought an RDX from this dealership last month. I started the process with Hazem Hashish via the internet looking at the MDX. He offered some options over email and then had me come down to the actual dealership. We test drove many cars that day yet i still was not sure which car i exactly wanted. i went home to think on it and in a few days later i came back and decided on the RDX. He was very patient with me and helped me along in the process without pressure. After the purchase of my car he helped me in setting up my blue tooth and xm radio and was very responsive with any questions i had in regards to the car. He still continues to check in with me via email. I had a pleasant experience with Hazem and highly recommend working with him. He was very knowledgeabl

Sam

29 de jul. de 2015

GREAT CUSTOMER SERVICE AND PROCESSES AT RADLEY ACURA. DANIEL CHOI HAS PROVIDED GREAT CUSTOMER SERVICE AND IS GREATLY APPRECIATED AS A LIASON FOR ACURA.

jayboy73

28 de jul. de 2015

I brought a ZDX from Radley and this was the best experience I ever had, it was stress free. Kwinleynes is the best. Thanks you

Remon4575

28 de jul. de 2015

By far my best car buying experience hazem was very knowledgeable and took a lot of time with us to make sure we got the car we wanted thank you

James1988

27 de jul. de 2015

I went there with the mind of getting a very used car because my credit score wasn't that good due to the fact that I'm a beginner but they made everything possible until I got the car of my choice.. Thanks to Mr. Sam and his entire team for what they did for me. With this I can now improve my credit score.

Dante

26 de jul. de 2015

For over a year I was planning to get an Acura MDX Advance package, the top of the line. I talked to many dealers in the DC area. When I was close to make my decision I telephoned Acura and Ms. Tia Sisso responded my call. I was concerned about price, color, and service. She responded each of my questions diligently, thoroughly, and completely. In a matter of hours I decided to change from the dealer I was last discussing my purchase with, and to settle with Radley Acura. Ms. Sisso was extremely helpful, efficient, and kind. I do not hesitate to recommend Radley Acura greatly, in particular Ms. Sisso for her outstanding service and professionalism.Dante FigueroaWashington, D.C.

Jehangir Khan

26 de jul. de 2015

I was shopping for my car and was wondering what to buy, started my day with visiting dealerships from Toyota to Honda and finally to Radley Acura. I met with the excellent sales person Tia! She sold me Acura MDX so easily that is beyond imagination. She arranged the car within an hour, test drive and finalized documents even very late in the evening. To cut short, next morning I was driving my brand new Acura MDX. A memorable experience during sales and now after sales with the car. Kudos to Tia and Radley Acura's friendly and professional staff!

lee21

25 de jul. de 2015

They were attentive to all my needs. Very professional and extremely knowledgeable of the vehicle I purchased. I felt very comfortable since I was a first time customer!

SusieQ20602

24 de jul. de 2015

Fantastic sell, I was not even interested in buying, I received a call from Tia late one Friday evening and that's all she wrote! I rode out that same night with my black beauty MDX! Thanks for making it happen!

Phoenix599

24 de jul. de 2015

About 11 years ago, I rescued a 1991 Acura NSX from a used car lot in Maryland. The previous owner had abused the car, and I've spent all this time restoring and improving this soon-to-be classic car. I am very particular about who works on my NSX, because of all the time, money, and effort I've expended in my "investment".My first experience with Fernando and Sacs was when I brought my NSX in for service, which included the removal of some major assemblies and some delicate work adjusting mechanisms, all improvements to the NSX with aftermarket parts. All the work was done superbly, everything works better than new, and I will not hesitate to entrust these two individuals with my NSX in the future.Well done. Very well done! Thank you Fernando and Sacs!Bob

Luisb

23 de jul. de 2015

From when i walked in until i walked out. Tia was there to help me find my car for the right quote. She truly connects with her clients and works with them and their budget.

Philip_McNairatyahoo.com

23 de jul. de 2015

I remember looking at the Auto Trader ad for my 2011 Acura TL and submitting an inquiry. I received a call immediately from Tia Siso who provided me with all the information I needed over the phone. When I arrived at the dealership, I was greeted by Tia with a warm welcome. She was very knowledgable about the vehicle and answered all of my questions during the test drive. I have never experienced such wonderful customer service when purchasing a vehicle and would highly recommend her services to anyone in the market!

Lauren

22 de jul. de 2015

Hazem was absolutely wonderful during my RDX purchase. He was courteous, professional and extremely knowledgeable. I felt absolutely no pressure during my initial visit to the dealership and Hazem promptly contacted me regarding my questions, pre and post purchase. I had an overall wonderful experience and am a happy owner of a gorgeous Acura.Thanks, Hazem!

Acura tl car

20 de jul. de 2015

Shopped around for a used Acura for several weeks. I went to other dealerships and was give a hard sales approach and had to meet with their GM for the "best deal" which did not even match Radley's sticker price without negotiation. Hazem provided me with quality service - he was extremely busy, but he gave me the keys, made sure I was content while waiting to speak with the finance manager (Brian I think), and even found me a phone charger for my dead phone. Price was not perfect, but it was reasonable, and I did have 5 star service.

thenry8855

20 de jul. de 2015

I went in not really expecting to purchase a car today, just to browse and look before making my decision, but they made a very good offer that was competitive with some of the other vehicles of a similar make, model, year, mileage, and condition for the area.I think Tia is a very good salesperson, and when I had finally decided to go for their offer, she got me in and out really fast, I was able to drive my car off the lot that day, paid for and everything.

Sandy

20 de jul. de 2015

Walked out the same day with a new RDX. Helpful sales without pressure so often felt in other dealerships. Buying a car should be a good experience and it was.

Daidrian

20 de jul. de 2015

Being able to use a loaner car, when it was determined that my car needed additional repair. Appreciated the support and accommodations provided by Fernando.

Richard Lewis

19 de jul. de 2015

General manager of Sam Yohanns and Sales leader are the best. They go out of their way to make the purchase experience easy and flawless.

Car2

19 de jul. de 2015

We went to Radley to purchase an MDX. We had done our research ahead of time and knew which trim level we wanted to get. However, we did have a few questions. Al Newman greeted us and was very knowledgeable about the vehicle. He was able to address our questions and walk us through the various features. The sales process was relatively plainless, without a lot of back and forth (or games) - which was appreciated. Al was very dedicated and available throughout the process, spending time to walk through and customize the features of the car. We would recommend them again.

Buyer15

18 de jul. de 2015

We wandered in and Hazel Hashish helped us find the perfect car. He also helped when we hit a snag with the tags office. A great guy and would highly recommended!!

amcorbin

18 de jul. de 2015

This dealership has a great selection of vehicles! This is the third Acura we've bought from Karen Radley. I'm super picky and Tia was patient and fast. You understand why Rod Emmons is the GM if you get the chance to work with him. We take our Acuras to Woodbridge for service because we live closer to there. They are amazing - ask for Omar, he's fantastic.

Anne

11 de jul. de 2015

Just purchased our third Acura from this dealership. I have seen many improvements over the 6 years of doing business with them. Responsive, no typical dealership games; classy and honest. Fabulous service dept - those employees work their butts off. The GM, Rod Emmons, is a class act.

myeong

8 de jul. de 2015

bad service, never called me to tell me car was ready for pickup, terrible job of washing car,

John

4 de jul. de 2015

I really liked my sales person Lincoln Tucker! I really felt like he struck a reasonable balance between a decent price and doing what's fair to the dealership!

John

18 de jun. de 2015

Having my car maintained there is just like family working on my car. I especially like Aly Hawk as a Service Representative! She's the best!!! P.S. I've been coming into Radley Acura for 15 years now! Warren always works on my car - what a service technician - and he absolutely cares about my car running correctly. Joe - the Shop Foreman - you better hope that he never retires!!! And, as my 2000 Acura TL was just totaled, I am in the process of buying a 2012 TSX from Lincoln Tucker, an extremely valuable asset to your Sales Team!!! What else can I say???

Irving

12 de jun. de 2015

Was very nice person the help you find what do you want, the have big car selecctions, used and new cars

fuzzydunlop

29 de may. de 2015

My family and I went to Radley to purchase a used 2013 MDX on Monday. Wisdom was our sales associate who was friendly, helpful and awesome. We bought the car which was to be ready for pick up the following day after having been detailed, a bumper repair, tire replace, mirror replace. Tuesday we are told the car is not ready, so we show up on Wednesday to pick up the car. A new salesman sales he will be handling our paperwork and giving us the car. Upon inspection the car is filthy (visible coffee stains and dirt everywhere) and the bumper has not been fixed. Our new salesman begins arguing with my family over delivery time, loaner vehicles, and work to be done. He begins rolling his eyes and blatantly laughing in our faces. I have never experienced such rude treatment from a sales person in my entire life. The sales manager comes out to smooth it over says he will have the car ready tomorrow (Thursday) with everything done. I get no call Thursday so I call myself mid day and the sales manager says he wants it to be perfect and that it will be done when it is done. So its Friday at 1pm and I am sitting here with no word on the car's status 5 days after purchase. This is our third and last purchase from Radley.

Michael

29 de may. de 2015

Radley Acura had good service and accommodating staff. Nice facility, though small, not much room to park. Recommend this facility over other Acura dealerships in Northern VA

Glenn

26 de may. de 2015

Friendly staff, very knowledegable, willingness to provide me the best service at the cheapest cost possible. I always get the best loaner cars without hassle.

Randolph

25 de may. de 2015

1) the ability to make a next day appointment 2) the courteus and professional treatment that I received 3) that you washed and returned a clean car

Kristy

8 de may. de 2015

Everyone was friendly and not for the moment, for the whole time I was there. I love the family atmosphere and the dynamics of each dept there.

Lilly

14 de abr. de 2015

We were helped by Mariela and Kevin. Mariela was wonderful: knowledgeable, accommodating, and understanding of our budget and needs. It was a lengthy process, but she made it very pleasant. We will look for her again!

Allison

6 de abr. de 2015

Everyone who works there is very professional and kind. They also are patient and clearly explain what needs to be done. Also a few times I have been there worried I needed an oil change or something else, and was told that I didn't, which saved me from spending money. They are honest.

Shoppingforstuff

28 de mar. de 2015

Robert Azu is amazing! He is the best salesman I've ever worked with. You will love him. He really cares. I have purchased 2 Acuras from Robert and I will buy my next one from him, too.I didn't shop at any other Acura dealers to buy either of my Acuras -- this place is that great!Whatever questions, issues, or concerns I have had have always been addressed professionally, promptly, and to my satisfaction.I look forward to many years of carefree driving my new Acura and the extraordinary level of care, service, and consideration provided to me by Robert and the entire Radley Sales, Service, and Management Teams! Shout out to Robin Sim in Service, too!Great job, everyone!My new TLX is amazeballs! Run to Robert at Radley and buy one right now!

Finster

26 de mar. de 2015

Showed up with the VIN of the call I wanted. Advised that I wanted to pay cash. Got diddle around for over an hour waiting for a finance manager to take my check. I had to threaten to leave before they got someone to accept full payment for vehicle. Seriously?They scheduled my orientation to the vehicle for June 2015. I purchased in March 2015. Schedule just e-mail for me to be there at 8:08a without asking if that was convenient. I received a Thank You card from someone that only walked me across the showroom and parked me with a salesman. It seemed very phoney and insincere.Today, I called dealership at 9:30a to ask about status of title. Advised to leave a message. I did. Hours later I called to check status. Person gone home for the day and I was asked to leave another message. High end cars with low end customer service. If the title was going to take a while - advise me of that - don't ignore me after the sale.The salesman was new and he really tried hard. I though he did a great job in spite of the obvious lack of support he was receiving. I love the vehicle but it will take a lot for Radley to build confidence.

Eric

11 de mar. de 2015

It all starts with the great sales team, led by Nadir Sulaiman. He is THE primary reason i continue to buy my cars from Radley. His attention, patience, and guidance give me great confidence that I am buying the right vehicle and great knowledge of the car's attributes and features. Additionally, Sales Manager Sam Yohanns brings such trust to the offer that i accepted it without even browsing elsewhere or shopping prices with other local dealers. I have been a long-time (several vehicles purchased every 3-4 yrs) customer and keep coming back because i know I am getting a very fair deal and the Radley team actually CARES that I am happy with my new purchase. Good follow-up, good offers after the sale to be helpful if I have any questions. With this team, the sale is a HELLO, not a GOODBYE.

DGALINDO

21 de feb. de 2015

HE DID EVERYTHING POSSIBLE TO PUT ME IN MY DREAM CAR AND I WOULD HAVE ANY ONE COME TO HIM TO GET A CAR I LOVED HIM AND THE WORK HE DID WITH ME AND MY FAMILY!!!!.....

Boban

16 de feb. de 2015

Good customer service and best sales people in the aria. Dealer had cars with lover price than other competitors with that all car came with Certified warranty

Richard.S

2 de feb. de 2015

This used to be my go-to dealer but not since December 2014. I have had bad experience since then. My calls to the service department was either answered then immediately dropped or answered by a rude guy that when I ask his name, answers "this is the Service Department" and puts me on hold. When I get my car in, I got quoted the wrong wait time (2 hours) from Aly Hawks. I waited, she left for the day, and had to ask for another service adviser, Robin Sim. Experience became bad to worse. Total wait time was now 5+ hours. Robin happily corrected me to the minute, that I have ONLY waited 4 and half hours and it should be done shortly. When Robin gave me an update, he was all over the place, talking to me for a minute and walking away to talk to another person (technician or customer) then coming back to me and asking what my question was. My questions were left hanging and had to be asked multiple times with no direct response/answer from Robin. He kept saying he will ask the technician, will walk away, come back after more than 10 minutes with no answer again.They even tried to charge me shop fees, Robin verbally telling me that I got an oil change which I did not. He was managing my diagnostics!!!!Parts were ordered 12/23/14 but never got a call after 2 weeks that the parts were in. I had to call and ask if they arrived.

Abdelaziz

29 de ene. de 2015

Amazing experience. Totally seamless and stress-free. Very informed, responsive and accommodating professionals. Got my car from them just 2 years ago and did not hesitate to go back again this year. Will be heading there again for my next car again. Thanks Sam!

Ammara

19 de ene. de 2015

The salesman "Trevis" was exceptional and made sure we walk out with the car we like. He made sure we got the value for our trade.

kevin1230

12 de ene. de 2015

My car has been at acura for almost 2 months because its getting a new engine they left my windows open so decided to just throw bags over it even though water can still get in. And they stuff my trunk ao much that they decided to use a bunjee just to keep it down...

Jameszdx

4 de ene. de 2015

I.ve own about 7 Acura over the years and have come to know different sales advisor in fact I now have another new one, which was excellent, very professionals, keeping informed about my vehicle, ensuring that I understood what was going on with my vehicle, what the cost will be, and what I would be expected to pay.

Clean Nuclear Energy

29 de dic. de 2014

Our sales associate, Al Newman, was the best -- very knoweldgeable, polite and patient. We were fairly certain we would be buying an Acura, but still planned to look at other makes and dealerships. But after test-driving the two cars (RDX and MDX), and learning about their features and Acura's total package, we knew we had seen enough and that Al had told us all we needed to know. He's meticulous and thorough, and we're very satisfied. The MDX is terrific.

Absolute24

27 de dic. de 2014

The salesman was very knowledgeable, not pushy and made us feel important. The finance person was a great help also. Our experience certainly exceeded our expectation! Thank you RADLEY!

BluesHawk

22 de nov. de 2014

My service was excellent. From making the appointment to getting my car back, the service was professional and efficient. The lobby was well stocked with coffee, tea, and water. Everyone was courteous and nice. My experience was enjoyable. Thanks to April for fitting me in on the day's calendar.

Ravc

9 de nov. de 2014

Worse car service I ever had. I brought the car from Radley acura. Their puchase process was quite good and deserve a four to five star rating but car service sucks at this place. I own the car from Radley Acura for an year now and the car went through for oil change service twice but for every service I did I had to go back three times to get it is done right. The first time which was a free A1 service they broke the car leg nut during tire rotation. Instead of fixing the leg nut they replace the broken leg nut in place which subsequently rusted and probably causing wheel alignment which was identified and fixed when they had to replace the complete rotor shaft. Again after 20 day the wiper fluid was empty. When I went back and questioned about they tell me they won't replace until customer runs out of it and complaints. Then with in three months (roughly 2000miles) of first car service the milage of car came down from 20.3 average to 19.5 and car engine was making louder drag noises. When asked they say its norm. I then took the car for second B1 service. I explicitly request them for premium synthetic oil change which normally is known to last minimum 6k as explained by the service agent. Then with in a month the oil fuel reading shows 20% while miles driven since service were 650 miles. The car now drove like a piece of xxxx with unusually louder noise and drag than ever before. I then call customer service number and the service person picks the phone but hangup rude. I then had to talk to Service Manager who seem to respond well and ask me to bring the car back for service. They then do the service premium oil change B1 service again but this time they seem to have done it real as car sounded and drove like real acura since I brought it but they bump the back of the car somewhere during the service. When asked they checked and said they will get it done and they do a good job in fixing it but they bump the front bumper this time. When questioned the rude agent comes up with a story that they never recorded any prior damages on the car hence they wouldn't take responsibility to fix the damage they see it now. This obviously was not my mistake. The agent outright deny to fix the front bumper issue. The issue I realized with this service station is they don't seem to do do anything right deliberately the first time. Until customer complaints they won't fix or tell you anything. I would never use their service place again. Just to add the service lot is so crowded with cars and such narrow area that its high likely chance to see you car scratched or nicked at the end of the service..

Disappointed Honda Fan

31 de oct. de 2014

I had already bought two cars from this dealership in years past and was expecting another great experience. Instead, we had a nice and friendly salesman whose familiarity with the vehicle was minimal, and the vehicle we were given to test drive was filthy. I'm a big fan of Acuras and Hondas generally, but this time we went elsewhere.

Sarbjit Sidhu

31 de oct. de 2014

Salesman was very courteous and knowledgeble about the vehicle. Sales process was simple and efficient.

RPMaven

20 de oct. de 2014

I always receive great service from Deshaun Moten, my service representative at Radley Acura. He applies all applicable discounts to keep my bills as reasonable as possible. I always get a loaner when the work is going to take more than a few hours and my car is ready on time. My car is now ten years old and I have had it serviced from day one at Radley. I have never had a problem with a repair that's been done on my car. This year, I had the car detailed and it feels like I'm driving a new car again with everything so shiny and clean! My husband drives and Acura RL and he also uses Radley Acura for all maintenance and we've both been very satisfied with the service we've received there. If we decide to make our next car purchases Acuras again, it will be in part because of our good experience with the Service Department

MA in VA

6 de sep. de 2014

I bought a used car from Radley Acura - and it was not even an Acura. The car was in really good shape, the negotiations did not take long. The salesman, however seemed intent on keeping us there longer than necessary to complete the sale. I felt we were there over 1 hour longer than necessary. Why do car salesman make the process painful? I still feel that Radley is a great dealership and I trust their vehicles and prices. One salesman would not keep me from returning. Radley's extended warranty, and VIP program is a nice plus I was not aware of.

Porchette

22 de ago. de 2014

I had to call around to find an Acura Dealership to accommodate my very busy schedule. I was elated to find a dealership opened on Saturdays and Sundays to take care of my car. Lately I have been working day and night on projects which left me only the weekends to take care of my car. I had a B1 code which was significant to take care of on my car dash board. I called Radley Acura and they informed me they had weekend hours. I went there for the first time and got that taken care of and had to have more done, like an alignment. The overall bill I thought was pricy but I was given a little break since I was having much done. I didn't have a coupon but hope they will be sending some now that I'm a happy customer. I have been telling my friends and my best girlfriend who also has an Acura, that now we can go to Radleys on Saturday or Sunday to get work done on our cars, with an appointment and such great service. I love that if I buy my next care from them, I get free oil changes. I was not offered that at the dealership in Maryland where I bought my car. Thanks Radley Acura.

KrishnaSob

14 de ago. de 2014

I throughly enjoyed while dealing with Radley Acura representatives. All of them are very professional and no hassle at all.

northshore.mom

13 de ago. de 2014

My 2006 Acura MDX's battery died when I was out of state. After AAA came and jumped the car, the radio and navigation systems required a code in order to be usable again. As we had bought the car used from a (non Acura) car dealer, the original code card was nowhere to be found. I called Radley Acura, where I have paid many thousands of dollars for service/maintenance on the vehicle, but they were unable to help me beyond saying take it in to a dealer and pay $125 to get it reset! Every time I had taken my Acura in to Radley, I have dealt with a different service person. The car is never ready in the timeframe that is provided up front and the service people never follow-up with a phone call, despite telling me that they will. Inevitably, the service department finds something else that needs to be fixed and it's never something small, so I spend more than I expect.I ended up calling Sunnyside Acura (in NH, where the problem occurred) and the parts manager was able to solve the code issue on the phone with me in roughly 5 minutes! Clearly Radley Acura doesn't give two hoots about customer service or the employees are very poorly trained. I will be taking my car to Sunnyside whenever possible now (even though they are in NH and I am there only every few months) and I will NEVER (if I can help it) take my car back to Radley Acura.Karen Radley, if you are reading this review, you should know that my street has 4! Acura owners and I will make sure to let them know about the shameful service I received at Radley Acura. My husband only buys Acuras and we will not be frequenting any of your establishments in the future.

HappyCustomer

11 de ago. de 2014

I am so pleased with the service I received from Radley Acura! I was in the market for a SUV and within a week I was in my (used, but new to me) low-mileage RDX. The entire transaction from my initial contact to me driving off the lot with the vehicle was awesome! I contacted Radley by applying for financing on their website. Immediately I received an automated response as well as a personalized response from Tony Nazir. I let Tony know which vehicles I was interested in and set a date to come in for a test drive and talk numbers. I reside 2.5 hours away from this dealership. When I made it out for the test drive I loved the vehicle. I asked if we could work on the price advertised online and Tony made it happen for me! In addition to that, the vehicle was fully serviced and a cosmetic issue inside was fixed as well. I got a fantastic deal. And I was given a loaner vehicle to get me to and from the dealership. Due to the servicing of the vehicle, the tiny interior repair that had to be made and waiting for a check from my bank to cover the remaining cost of the vehicle, I could not take the vehicle home the very same day. This transaction was totally stress-free! I was treated as a customer should be treated. 150%!!! Everything was done with the utmost convenience for me. Communication was great. The product received is great. I got a fantastic value for the money spent. I would recommend anyone in the market for a new vehicle to visit Radley in Falls Church, VA.

Sandra

6 de ago. de 2014

Stopped in from out of state and were greeted by 3 people upon arriving at service! Everyone was concentrated on solving the issue and providing us with the maximum ability to continue to enjoy our vacation with a short term rental.

Jasbir

6 de ago. de 2014

Let me take this opportunity to thank one wonderful person by the name of Katie. She was exceptionally helpful, courteous and caring. But at the same time rest of the staff was great, I will mention ARTl. Thanks again to have around professionals like Katie (if I am saying her name right).

Roya

4 de ago. de 2014

We love working with Tony. This is our second car we've purchased from him. After our first experience with him we knew to go right back to him to work out pricing for our next car. We would absolutely recommend him to our friends and family.

Shawn

29 de jul. de 2014

The salesperson, Nader Sulaiman. To quote him, "Shawn, today I did not gain a client, I gained a friend." I couldn't agree with him more.

Robert

29 de jul. de 2014

Willingness to strike a win-win deal. Salesman has been very effective in his follow-up since I bought the car. He was helpful during sales process and not a high pressure salesman

Benjamin

25 de jul. de 2014

My service rep thoroughly explained the service to me. I had asked to have a few other items checked. The service was done promptly and to my satisfaction.

Halima

24 de jul. de 2014

Deshaun meets my expectation all the time. He listens with a great intent to help and goes the extra mile in doing so. In a nut shell, he is an asset to have in your team and a pleasure to work with an individual like him who never ceases to be courteous and very polite in nature.

Rita

24 de jul. de 2014

Excellent customer service. Mr Pantelis Theofanidis is a great service consultant. He always helps me when I have issues w/ my car.

Joan

23 de jul. de 2014

Upon entering the dealership, Robert Azu asked if I needed an assistance. He was very patient with my concerns & on the test drive. Once I decided on the vehicle I wanted, he worked very hard to get the price I wanted. He made this experience outstanding. He took time to explain how everything worked on the vehicle before I left the lot with my new truck. He was an exceptional salesperson.

Latricia

22 de jul. de 2014

There isn't a time that I call or come in and is treated like family. There is no other place I will go to have any services done on my car.

Eva

21 de jul. de 2014

My experience was fantastic. My service consultant(Pantelis Theofanidis) is a jewel. I just feel very comfortable and confident that when my car is being serviced Pantelis will take care of it and that he does. I can explain to him what I hear or think I'm hearing and he give me some idea or exactly what is happening with my car. Whatever the status of my car is, it is resolve when I pick it up. Pantelis' wealth of knowledge about my car is so comforting and his attentive personality is what I like most. I think Pantelis is the best service consultant I've had in a long time at Radley. Pantelis keep up the great work.

Steven

21 de jul. de 2014

Deshaun Moten is an excellent service consultant. I can get an appt when I need one and work is excellent.

Farhat

19 de jul. de 2014

At the time, I bought the car, they are very friendly, but if went down there after a week to ask some question, they give the answer , but not so warming welcome , even the sales man, whome I deal with act like , he don't know me

Sharyn

17 de jul. de 2014

Everyone was very effcient. I had a loaner so I didn't miss any work. The repairs were finished in the time frame I was told they would be. Everyone is friendy, couteous and eager to help.

Gary

15 de jul. de 2014

Art Beatson and associated staff went the extra mile to ensure I had everything I needed and arranged for a loaner car (which is a very big help). Great staff, great attitude and it shows. These guys are true professionals.

Sunny

15 de jul. de 2014

Had a very pleasant experience at Radley Acura. Jimmy Mum my consultant is very professional and knowledgeable. He solved all my issues on my 06 Acura TL and gave me great recommendation.

Vanessa

15 de jul. de 2014

My service advisor, frank, was very professional, courteous and knowledgeable. My car was serviced in a timely manner. I am very happy with my experience and will always come to service my vehicle there.

Khanh

14 de jul. de 2014

Eddie Troung was great in answering any questions I had about the features of the car. He was very patient through out the whole process. Kevin in the finance dept. just sealed the deal. I had questions about terms and rates relating to my monthly payment. He ran multiple scenarios so I can see which one fit my needs. The rest is history. I left completely satisfied. I would highly recommend Karen Radley to anyone looking for a great car buying experience.

Jacob

13 de jul. de 2014

We were warmly welcomed by the staff. And mostly Tony who we had been communicating with thru telephone and email. Even without appointment, Tony was available within minutes of dropping by. He paid attention to what we wanted and wasted no time in diverting our interests. Tony was such a great help. Very knowledgeable with his sales. Got us our car. We love it. Thx Tony.

Danielle

10 de jul. de 2014

I was pleasantly surprised when my service advisor told me my oil change was complimentary for being a regular customer. Ali was friendly and helpful.

dzell81

3 de jul. de 2014

This is the first time I've ever written a review on any website for any company, but it was so warranted in this case, I couldnt resist. My wife and I recently purchased a 2014 MDX from Sam Yohanns at Radley Acura in Falls Church, VA. The service, honesty and friendliness we experienced was fantastic. This is the fourth car we have bought from Radley and the second MDX - every experience has been great. The level of honesty we received from the sales force was something you dont often see at car dealerships. Their ability to understand our needs and wants (both automotive and financial) was extremely comforting. We drove home in our new MDX with financial situation we were both happy with. I think Radley does a great job of making sure the process is a win-win for both parties involved. I would recommend Radley Acura to anyone interested in purchasing or leasing a car in the DC/NOVA area.-D

Tuckbella

3 de jul. de 2014

I have purchased 3 Acuras from Radley since 2007. Each time I decide to buy, these guys are always very responsive to my emails, phone calls, text messages before I even make the 70 mile trip to the dealership. That quality of service is by far nothing I have received at any other dealer in the metro area. Car buying has always been a very stressful process for me until meeting the great sales team at Radley. I always walk out if there feeling like a got a 'good deal' always fair on my trade ins. I can't see any reason to go any where else when buying! Folks...even if you are not in the market for a quality Acura please give these guys a call or stop by. They have tons of quality used cars and aggressive prices! I'll end with saying keep up the great work Radley Acura! You've gained a customer for life!

Jeff

2 de jul. de 2014

Service mgr.went above and beyond to make sure i was totally satisfiedwith the service onmy MDX...great guys . I will be a customer for a long time. Thanks

Sophia

25 de jun. de 2014

I've been going to Radley Acura for 6yrs and I'm very impress with their service, and their level of attentiveness, and customer service

Elizabeth Broadway

7 de jun. de 2014

Whenever I need a regular check up or service done, I always make an appointment which is always honored. The courtesy, professionalism, workmanship and knowledge that are always exhibited to me as a customer inspire me to share such feelings with my family and friends. Two of my siblings and several of my friends have called and shared the good news of having purchased acuras within the last year. I have congratulated them and wish to do the same to Radley Acura for rendering such excellent service and living up to their good name.

SaharAziz

6 de jun. de 2014

To start off, I went in at 7:00 on Friday, May 23rd and by the time the financing portion was finished, it was about 9:00. Khalid was adamant about getting me a loaner because my car still needed to be detailed, inspected, and have the paint & protection done. I refused, only because I just purchased this car and I want to go home with it! In addition, I live in Chantilly; driving to Falls Church is a 45 minute commute for me and my schedule doesn't allow that. Either way, he kept insisting, so I finally agreed that I would come back the following Sunday to have my paint and leather protection done. On Saturday, May 31, Khalid called me to tell me that Roland will be helping me as well and that I should bring my car first thing on Sunday when they open at 12:00. The next day, at 11:30, he calls me to see where I was and why I was late. I repeated what he told me from the day before, additionally reminded him of what time the Service Department opens according to the website. Ultimately, I got there, and was told that it wouldn't take long and that I could wait. I had prior engagements and decided not to wait. We walked into service together and it seemed as if there was some sort of tension between him and the service guys. Apparently, I didn't even have an appointment. Service didn't have any loaners to give me, so after a long back and forth, I ended up with a demo. After already being there for an hour (mind you, I should've just "dropped it off") I got the demo car and drove off. Once I got on the road, I noticed that the tank is completely empty!!! I turned back around and my boyfriend when to inform Khalid and Roland. A porter came to get the demo car to fill it up with gas. Why not just give me another car? After 10 minutes, I was antsy and ready to leave. Khalid kept saying, "don't worry, he's coming back soon." The gas station is right behind the back lot! It shouldn't take more than 5 minutes. After 20 minutes of waiting and my boyfriend repeatedly asking Khalid to take us to the gas station to see what the hold up was, Khalid FINALLY decided to take us. Once we got there, he got the call that the porter was back with the car. A total of 32 minutes of waiting to get gas from a gas station that was 4 minutes walking distance? That makes no sense to me!So, my car was supposed to be ready that same day, right? WRONG! In addition to the paint and leather, I was having an issue with the driver's side AC that wasn't getting as cold as the passengers side. I called on Monday, my one day off, to check whether my vehicle was ready. After 8 times of calling and being transferred and then "disconnected," I finally spoke to a guy named Jose. THE WORST EVER! This guy kept making excuses and telling me things I really didn't care about, I just wanted to know when my car was going to be ready, since it should've been ready the day before. I decided to let it go that day because I didn't have the energy to argue anymore. On Tuesday, a guy named DeShawn called me and told me that my car was ready, Ac was fixed, remote start was set up, and that the paint & leather was done. I told him I'd be in either that evening or the following day to pick it up. The next day, I took my lunch break to pick up my car. Something told me to call just in case, and I did. I called and spoke to a guy named Jason at this point. Jason, in the service dept., tells me that my car is NOT ready for pick up and that he'll get more information and call me within 10 minutes. Thank goodness I didn't make the drive! TWO HOURS go by before I called again. This time, I spoke to another guy who told me that DeShawn was in training and blah blah. I wasn't calling to ask about DeShawn, I was calling about my car! Again, I get "disconnected." I called the third time and spoke to a different guy once again, and this time, he told me that it would be ready tomorrow. Mind you, every guy that I spoke to all told me they'd call me in a couple of minutes, however, not ONE of them called me back yesterday from the 4 phone calls I made. Today, I call them again, and I was given the same BS runaround. I finally was able to speak to the service manager, Sohail. He was the ONLY professional and helpful person I've dealt with through Acura. He told me that the paint and protection was being done and was in the detail dept and to call him when I'm on my way so that I could pick my car up. I finally took my lunch again, drive over there, and met with Sohail. He was extremely apologetic and offered me complimentary oil changes, too bad I've got free oil changes for 4 years anyway, so that made no difference. I drive off to see that the leather was oily from the protection they did, but guess what? It stained by dress!! In addition, the entire bottom inside of the windshield had oil streaks everywhere.WORST EXPERIENCE EVER! SAVE YOURSELF THE HEADACHE AND DON'T GO TO RADLEY ACRUA IN FALLS CHURCH!

soccerfan

13 de may. de 2014

I'm not one to just blanket out excellent, so let me precede this with the fact this was the best buying experience I've had and that I've purchased a few cars from horrible dealers. Just purchased an RSX from Radley Acura. Wisdom (our sales person) was incredibly nice and tolerant of our scoping of the cars. Willing to help and patient, though I really pushed it the day of the purchase. Sean the guy in finance was helpful and extremely helpful. Sat an explained everything to us and made sure that we got the best deal. Even under pressure by us, as it was late at night and we had to get our kids to bed for school the next day, he was quick and willing to assist. Great dealer, I highly recommend them.

Danielle

3 de may. de 2014

I loved working with my salesmen Arnold! He was wonderful and very informative. I would definitely buy another car from him! That was the best car transaction that I have ever had!!!!

Bibiana

1 de may. de 2014

Everybody is very helpful.Carolyn Mason is always available to talk and explain in detail was going on with my car. She is great!!

Angela

30 de abr. de 2014

I feel as though I am a true customer not just one of many. I am always served in a timely fashion.

Thora

30 de abr. de 2014

Everyone was very kind, informative, polite and eager to serve the customer. To be able to have and use the loaner car was essential to keep my life on schedule while my car was being serviced

Theresia

30 de abr. de 2014

Bob was able to help us with extreme courtesy. Very nice and friendly and sincerely try to help us in getting the car we can afford.

Sheri

29 de abr. de 2014

I liked that I'm told to exact amount due for my services and that I can get a loaner car while services are being done on my car.

John Laughlin

27 de abr. de 2014

I purchased my new 2014 Acura TL in mid- April. I talked with Brian (over the phone) prior to coming in. He made me many promises to me for just coming in. He honored each and all of his promises. This was the first car I have purchased from Radley; I had previously purchased two cars form Pohanka. This sales experience was the best I have ever had. Both Roland and Brian kept asking me, if I was happy. The deal was completed and I left happy. More then likely I will be back there for my next purchase.

Eric

27 de abr. de 2014

We had been working very pleasantly with Vic Dumbar since purchasing our car in 2010 but recently found out that he had left the dealership. We were inherited to Fernando De La Rivera who was so nice and accommodating that we felt no loss of customer service from Radley Acura in the least.

Mary

26 de abr. de 2014

I was waited on a soon as I got there, received a loaner and the service was what I expected.

Carolyn

23 de abr. de 2014

The sales rep was very good, explained the car, did not try to push anything one vehicle, treated me, the buyer well, unlike some places where the sales rep just speaks to my husband.

Jennifer

22 de abr. de 2014

I have been coming to Radley since 2006. I have never been disappointed and always happy. Fernando is the best. Your prices are fair, the complimentary car wash is always welcome and I appreciate the loaner offer. Thank you!

Getachew

21 de abr. de 2014

I was received well; discussed the service items in advance; was offered loaner vehicle although I did not take it; was notified of estimated time of completion; I was contacted when the car was ready, as expected. The car was ready for me when I arrived - completed and cleaned. Overall, a very pleasant experience.

Reneal

21 de abr. de 2014

The experience her is always top notch. Fernando De La Riveramy Service Consultant is always pleasant and very helpful. Occasionally I will have to work with someone else and with them my experiences have been so so... I came in for my service about a month ago and had to work with a different consultant and certain things were left incomplete. 1 week after I left the service bay, my indicator came on saying that I needed more windshield washer fluid... also, I got an indicator saying that my battery was defective...all this in a 2014 MDX!

Stanley

21 de abr. de 2014

Knowledgable and courteous service consultant, prompt service on relatively short notice, decent waiting area, and car returned in good clean condition.

Barbara

21 de abr. de 2014

The professional service I received and the attention given to me regarding what type of vehicle I was seeking. NO HASSLE!!

Mark

19 de abr. de 2014

My service rep Fernando knows everything that is going on with my car he keeps it running smooth, despite it having 175k miles. The loaner vehicle is very useful also:-)

Richard

18 de abr. de 2014

Knowledgeable clerks, sound estimates of time required for repairs, no promotion of unjustified repairs, going over and explaining repairs, tests, etc., returning of cleaned car.

Kelly

16 de abr. de 2014

I really appreciate the one on one relationship and personal touch. I also the appreciate the honestly and care that they take to you as person and especially your car.

Dipti

14 de abr. de 2014

Sales Person Was Extremely Professional and Knowledgeable. Made the Purchasing of the New MDX Very Easy. Would Recommend Radley Acura to Everyone!

Johanna

14 de abr. de 2014

Initially, there was confusion on the drop off of my car/loaner car and when they had to keep my car, I want really informed as to what the timeline on getting my car back, but then I called and spoke with April (?) and she helped me from that point out and was proactive in calling me with any changes that I needed to know about. She constantly followed up with me. She turned my not so pleasant experience around and into a very pleasant experience. She's a great service advisor. I was extremely lucky to have her.

Flor

14 de abr. de 2014

Are very clear about the work being done, cost and time frame of how long the job will take. The whole service department is also great.

Darryl

14 de abr. de 2014

Everything from pulling in and being greeted is always outstanding also the service advisor is very knowledgeable about his work.

ER917

14 de abr. de 2014

I should start by saying I had a very nice salesperson at first who seemed genuine and honest, but didn't know a lot about the history of the used car I was looking at and so brought in the used car sales manager who knew more about it. I had questions about what specifically had been replaced on the car since it had fairly high mileage and I didn't want to get stuck with a major expense shortly after purchasing it. I was particularly concerned about the clutch, given the high miles, no Carfax record indicating that it had been replaced and no records from the previous owner. The sales manager gave me a long speech about how each car undergoes an extensive inspection, as if it was going to be certified, even for older cars, and anything that needs to be repaired or replaced is taken care of because their reputation is on the line, etc. He went on to explain that while it was already clean, they had it detailed, and while there was a lot of tread left on the tires, they replaced them, and the windshield had a minor blemish, but they replaced it. I pointed out that what he mentioned were inexpensive, largely cosmetic fixes and that my real concern was mechanical condition and asked specifically if he knew the condition of the clutch and when or if it had been replaced. He assured me all the mechanical components had been checked, including the clutch, and were fine, and showed me the dealership's repair record showing the areas they checked and what they had done. He got up to check on something and while I had the time alone, I looked through the papers he had been holding and on the second page - the one he didn't show me - the mechanic had put in the note under "recommendations": "Worn out clutch" and "Needs clutch and master switch." The very thing I had asked about and he claimed had been checked and was fine. So the long and short of it is, they not only offered for sale a car in need of a major repair, but lied about it when asked directly. That tells me something about how they run their business and should be a warning to others.

Y.Herrera

11 de abr. de 2014

I've purchased/leased several Acuras from this dealership and am always very happy.

Lavonne

7 de abr. de 2014

The personable customer experience. I always feel like a valued customer and I am tended too in a professional manner.

Jeff

7 de abr. de 2014

All work was done promptly and I was kept informed during the entire process. I couldn't have asked for a better treatment.Thanks to Fernando, he did a great job.

Harold

6 de abr. de 2014

No surprises. I'm kept informed every step of the way. And I appreciate that my advisor recommended against fixing a non-safety related issue that was low-priority but very expensive to repair.

John

5 de abr. de 2014

Service person I worked with was knowledgable, pleasant and timely with the work.... Service was completed beyond my expectations - very pleased.

Samuel

4 de abr. de 2014

I felt the entire staff was welcoming. They answered all my questions fully and showed care in the way they serviced me.

Jill

1 de abr. de 2014

Sajjad Bhatti was extremely professional and a great pleasure to work with. I trusted him completely and would definately recommend friends/family to him directly.

Jeffrey

31 de mar. de 2014

The service was impeccable. Great communication detailing the service to be completed, the price and time involved. I was in a loaner car roughly 10 minutes after my arrival, and the service coordinator Carolyn Mason is absolutely a true ambassador for Acura. Her professionalism and competence and product knowledge exude confidence in the outcome of the repair.

Kelly

31 de mar. de 2014

Nader was very helpful, efficient and personable. We were under a time crunch and everyone was extremely helpful in speeding up the process.

Barbara

29 de mar. de 2014

I had an appointment, so there was no wait in having the work started. As the work progressed I was given updates, and I knew what to expect when the repairs were done.

John

29 de mar. de 2014

My service representative, Carolyn Mason, took care of my car like she always does, making sure everything was taken care of the right way the first time.

Bruce

29 de mar. de 2014

I bought the car over the phone but still got treated well, shuttles etc. And the work done to the car prior to purchase made me glad I'd bought here

Matthew

29 de mar. de 2014

Fernando was super helpful during a stressful time. The locks on my car needed to be replaced due to a robbery. He was timely and let me know in advance when a part did not arrive on time. He also honored my time by providing a loaner car and extended it when repairs were not going to be complete as expected.

Brett

28 de mar. de 2014

Everyone was polite and helped to explain what maintenance I needed in a timely fashion. I get great service every time I go there.

David

24 de mar. de 2014

Really nothing. It was not planned. If 495 didn't have so many pot holes I would have saved my self over $1000.00!

Susan

23 de mar. de 2014

I received excellent service. My service rep was very helpful and pleasant. I had a loaner and received instructions from the woman who directed us to the car on how to turn it on and off. She was very helpful.

Sean

23 de mar. de 2014

You seemed to genuinely care about making sure my car was taken care of without too much of an impact on me.

Joseph

22 de mar. de 2014

Kerry Sturgis, my service consultant, made sure my car was taken care of and that I would be prepared financially by giving me an estimate on what might need to be fixed on my next visit. She also made sure I had a clear understanding of what needed to be fixed on my car and why.

Thomas

20 de mar. de 2014

Service was fast friendly and fitted me with the right auto to my liking in very little time. Also everyone made the purchase very easy and fluid. Hands down Nader was the best very easy to work with and never felt pressured

Mark

20 de mar. de 2014

Excellent and timely service, all of my concerns were addressed. The same service advisors and technicians have been at the Dealership for many years; they know me and my vehicles.

Gerald

19 de mar. de 2014

The service rep was very kind and helpful. She follow-up after the service to see if everything was ok. I appreciated that. The service itself was top-notch as usual. Radley Acura has always been good to me.

John

19 de mar. de 2014

Vic is the most professional service adviser I have ever met. I worked in the industry for a short while and know how difficult the automotive service clientele can be. Vic always handles it smoothly and with a smile on his face.

Abraham

15 de mar. de 2014

My experience was excellent due to the wonderful person that work there. Pantelis Theofanidis is the person that worked on my car and he is amazing in taking his time explaining the car issues.

Mildred

15 de mar. de 2014

My salesman was adamant and concerned that I got the vehicle that I wanted. The dealership worked with me to make it happen.

Lloyd

13 de mar. de 2014

The customer service is great and they ensure they forecast out your maint so that you can plan accordingly with your budget.

Kelcey

11 de mar. de 2014

Originally I came in for one tire and went ahead with a whole new set and oil change. It was going to take a couple of hours so I was given a vehicle for the time on service. This is a great courtesy of any Acura dealership. Pantelis was helpful and quickly got me on my way for the day.

Kathleen

10 de mar. de 2014

Thorough, professional, quick, knowledgeable, and I never feel like I'm being asked to pay for something I might not know about because I'm not into cars. If I ever need a rental, it's right there -- no waiting.

Julia

6 de mar. de 2014

Everyone was helpful and informative in where they broke things down for my understanding as a first time buyer, and patient.

Seema

6 de mar. de 2014

Efficiency and professionalism of service center - esp my service rep Pantelis. He was prompt and focused on customer care.

Dominique

5 de mar. de 2014

I couldn't afford the car I really liked but Sam and his team were able to put me in a car I love!

Mark

3 de mar. de 2014

The top notch customer service provided by Vic Dunbar. Vic provided a detailed explanation of all of the service before it was performed and the cost. In addition, Vic brought my vehicle to my home and picked up my Radley loaner car.

Laila

2 de mar. de 2014

Excellent customer service; friendly personnel who know you by your name. Respectful, caring, and detailed oriented. Definitely have a sense of trust when I leave my vehicle there knowing they will take care of my car. Never disappointed!

Randel

1 de mar. de 2014

Jimmy Mum is an excellent service rep. He always takes great care of me and ensures the mechanics take care of my vehicle. Thumbs up!

Suzanne

25 de feb. de 2014

April, my service intake person, was very friendly! Whoever helped me when I picked the car up was equally as nice. The time for the service was much quicker than expected which was great, if only all had been resolved.

Adam

25 de feb. de 2014

The customer service was first rate. Frank B was pleasant, responsive, knowledgeable, and found the problem quickly. He communicated the issue and how it was going to be resolved. He made sure we were well taken care of and got the car back in fantastic shape. Can't thank you all enough!

Donna

24 de feb. de 2014

What I liked about my experience is the competence, professionalism, knowledge, and great personality of Kerry Sturgis. She understands the issues with the car, gets the work done right the first time, gets it done quickly and is an incredible asset to your service team. Without Kerry I doubt that I would continue to bring my car to Radley.

Keniqua

23 de feb. de 2014

Pantelis is the best service advisor ever! He is the main reason I return to Radley. When he wasn't there I worked with several other advisors (Jo Anne, Victor, Brian, etc) and there were a few times that left the dealership frustrated or angry. Over the years, Pantelis and I have developed a trusting relationship built on mutual respect, centered around the safety and maintainence of my car. It's time to consider purchasing a new car and the thought of leaving Pantelis and Radley has me considering purchasing another Acura. Pantelis has provided superb service to my car and my family and for that I'm sincerely grateful.

Ladan

22 de feb. de 2014

I know Fernando well by now, and he takes very good care of me and my TSX. Everyone there is extremely helpful and nice, and of course knowledgeable.

Elizabeth

21 de feb. de 2014

My service advisor, Jimmy Mum, was the highlight of my Radley visit. His attention to my (and my vehicle's) needs was noteworthy and as always, he was a pleasure to deal with--caring, considerate of my pocketbook and straightforward.

Gwendolyn

20 de feb. de 2014

The dealership is all about the customer. That is why my last 5 cars have been bought and serviced through them!

Christine

17 de feb. de 2014

I love how everyone knows my name. I don't have to wait, they know what I"m there for and willing to help, ASAP!

Doris

16 de feb. de 2014

The sales reps Deshaun and Vic who took care of my vehicle were very professional and easy to deal with. Very patience and polite. I will highly recommend friends to visit Radley and meet these two professional reps.

Amal

14 de feb. de 2014

I was greeted right away by the staff. The gentlemen that helped me answered all my questions and was very helpful. I really had a good experience.

Ahmad

14 de feb. de 2014

I liked how your sales representative Tony Nazir did not pressure me into anything I was not comfortable with. He took some time to show me all my options and explained it to me. He is by far the best representative I've seen in any dealership and for that reason I'll return to Radley Acura for my future businesses.

Samantha

14 de feb. de 2014

Kerry Sturgis is VERY nice and thorough. She saw my service from beginning to end and even delivered my car to my home herself. I am pleased who my service and would recommend Radley Acura because of Kerry.

Dan

12 de feb. de 2014

Al gavri was great as always and provided exceptional service. He was always professional and did everything to ensure I was satisfied. The finance team was also great and explained everything I had questions about.

Delvin

12 de feb. de 2014

The courtesy & respect given to me by my customer rep. Also , the attention to detail with my car's needs .

Mickey Johansen

11 de feb. de 2014

Tarik is gone now, but I bought my car when he was the Sales Manager and had one of the very best purchase experiences of my life. Had I not experienced an unusual technical issue with the car I would continue to hold Radley in high esteem. The Service Department is courteous and accommodating, but unfortunately when the problem is one with which they have no experience, the demonstrate complete incompetence and try to conceal their ignorance with a web of lies and misrepresentations. Thankfully there are other Acura dealers.

Oscar

10 de feb. de 2014

The promptness, efficiency and kindness with which I was helped. Special thanks to the representative that helped me: Ms. Kerry Sturgis

Deanna

10 de feb. de 2014

Frank B. was an amazing help! His level of customer service and care was unbelievable and greatly appreciated. He kept me in the loop the entire time my MDX was in service and made sure I understood every option available before I made a decision. Frank is the definition of good customer service and his ability should be recognized. Because of him I will bring my Acura back to Radley and will ensure he is always the case manager of my vehicle.

Robert

8 de feb. de 2014

The service consultant was up front and honest with me. Since I had just bought my 2011 TL, Charter told me, "let's first change the oil, my team will inspect the vehicle and then we will go from there.". I appreciated that.

Barbara

7 de feb. de 2014

appointments were on time; follow up on email was timely; everyone was friendly; Sam did great job on car orientation; appreciated the car wash for our existing Acura that was covered with salt from the drive from Chicago; car was ready on pick up time; Mike from Finance called to make sure I did not miss first payment since the payment books were delayed from the leasing group.

Karen

6 de feb. de 2014

The service associate, Fernando de la Rivera is extremely professional, friendly, efficient and attentive. He always goes above and beyond to provide excellent customer service.

Dave

5 de feb. de 2014

service was completed perfectly in a timely manner. All individuals that I dealt with acted in a total professional manner.

Richard

3 de feb. de 2014

It all starts with the buying experience - Lincoln Tucker is an exceptional salesman. After that I appreciate the professionalism in the service department and like the free loaner and car wash benefits.

Jimmaiya

2 de feb. de 2014

I liked the fact that the service rep was very attentive and made sure to address all issues that I had

davidmandt

16 de ene. de 2014

Wow! This is an interesting case study in great intentions, but frustrating execution. I bought a new RDX at Radley in Jan. 2013. The level of service provided by the sales department was solid. The salesman knew the product and was reasonably responsive. The finance guy was straightforward and efficient and the car was delivered in good condition. Now, comes the bad news. We were told to expect a customer service survey and then we were basically told we should give them all 10s on their ratings as it meant "money in their pocket." That comment took what was a good experience and soured it. It has happened three additional times in the service department ... each time we've taken the car in. The service experience was good overall. They were efficient and fast, just a bit overpriced. But again, they staff all but badgered me for "10" ratings on their darn survey. This approach is annoying and unprofessional. Clearly in their quest to get strong scores on their surveys, they actually take a good experience and make it a bad one. What a shame! Company leadership should reconsider their misguided approach to trying to rig the survey results. Truth is they'd probably get good ratings if they just asked people to complete the survey. The pressure for perfect 10s made me want intentionally rate the experience poorly. Instead, I simply chose to ignore the survey calls (after I did the first one).I shared this opinion with the dealership the first time I responded to their survey. Clearly it didn't do any good as I was harassed to provide 10s on the survey again just last week. That's why I've decided to share my experience is this more public forum.My only other complaint is with the maintenance package they sold us for $1,100. While the finance guy told us it covered all routine maintenance, he failed to tell us how that was defined which is by the service messages on the car ... which seem to prescribe bare minimum levels of service (i.e. first oil change at 7,000 miles). I feel ripped off and won't make that mistake again.Come on Radley. Get it together. Don't screw up a good thing. Don't let your quest for inflated service rating have a negative impact on your business. You're doing a good job. You don't need to harass people for perfect 10s.

airforcepilot

17 de dic. de 2013

After agreeing to a price and to a deal, I was on my way to purchase my Acura MDX, I even called and gave my insurance information etc so the paperwork would be ready when I got there. I arrived within 25 min of calling the salesmen and come to find out that they had sold the car as I was driving. Disgusting treatment from these people. Go somewhere else and save yourself the piss poor treatment they give you.

Rannie Daliagon

16 de dic. de 2013

Today I had an appointment to have my windshield replaced and upon my arrival, I notified the person in the lounge that I was here and he told me to proceed to the other side. On the other side, I spoke with Carolyn Mason who I told I needed a loaner so I could drive my son to his campus and I also explained I was in a hurry because I also had to get to work after dropping off my son. Ms. Mason said "it doesn't work like that - we need more information and we have to go through the process before we can give you a car" I explained again time was scarce and I needed to leave as soon as possible. My confusion was that I had a previously scheduled appointment with them for my car so they had all my information necessary to get the loaner (I'd gotten one before). Her tone was abrupt and I felt that she could have been nicer with the entire situation and I said "I probably won't be coming here anymore because this isn't how you treat customers" to which her response was "that's fine". I'm in the customer service industry so I know how people should be treated and I did not feel I was a valued customer considering this was my third purchase with an Acura. I spoke with Frank afterward who was very kind and listened to my concerns and he said he would speak with his manager about this situation

Mary

2 de dic. de 2013

Very bad service. 1st time they could not find 2 huge screws in tires. Took it elsewhere to find-out why I was loosing air. 2nd time they made a mistake about the price of work and provided that to my insurance. They told me to come and get the car and they would work it with the insurance. When I arrived, they would not release my car. 3- if I take my car for all required services and do what I am told is necessary, then I should be told to change the break pads before it is so bad that I have to replace the break. I was not told about the pad until I had to replace the break and pay a lot more. 4th time I came to pick up the car when scheduled and again the price was $200 more than what I was told. Instead of helping to address the issue, I was told to wait until my agent came in in 30 minutes. The guy Would not call his manager or the agent. The guy blamed the other agent rather than showing they are one team.

Acura0710

30 de nov. de 2013

Where do I begin, well I've been coming to Radley since 2009 when I had recently purchased my 2007 Acura TL in Richmond and moved to the DC metro area. Earlier this year I purchased a 2010 MDX (from another Acura dealer in NY) which I have also been bringing to Radley for service. After this past week's experience I'm now asking myself "Why didn't I come here to purchase all my vehicles?!" I brought my 2010 MDX in for a warranty service issue and was called by a sales associate (Will Allen) to see if I'd be interested in checking out the 2014 MDX Tech. I was waiting for my car so under no pressure I took the 2014 MDX for a test drive and immediately I fell in love with it. I wasn't in the market for a "new" car but if the price was right I was willing to consider it. Two days later I came back to pick up our 2010 MDX and brought my father with me. We decided to explore trade-in options and get a feel of the new 2014. My father was sold on several things at Radley, he definitely loved the new MDX, but he was even more blown away by the service, kindness, overall attitude and experience he was having with the Radley Acura team. We have always been a fan of the service team because they've been taking care of us for several years (Thank you Vic, Fernando, and Sohail!) BUT the Sales team was phenomenal! Will Allen was very knowledgeable about the new MDX, was fun to joke with and also told us straight forward about what we were getting into. He didn't "beat around the bush" and that's how sales should be, he truly believes in the cars he is selling. Nader was also a pleasure to work with, very honest and knowledgeable about the MDX line. He went though all the driver preferences and MDX features with us before we left. THANK YOU for the White color suggestion, Mrs. Patel loves it! Tim Morgan is a great Sales Manager, he treated us like family and not just any number that walked in the door, we were treated like Number One from start to finish. Finally Sean in finance, Thank you for going through the nitty-gritty with us and making sure everything was in line and accurate, we really appreciate the 15-day payment option that can save us a lot in the long run. This process at many dealerships can be tough, confusing and at times frustrating, but not at Radley. I don't know what else to say other than I honestly would have felt bad if we DIDN'T buy a car from Radley, the team there is one you can count on and the experience is definitely a memorable one. Thank You!

jyou

29 de oct. de 2013

I leased a MDX from Radley, 5/12. When having service in my home town dealer here found repaired damage and bent wheel. Dealer will not return calls.

Steven

23 de oct. de 2013

My service advisor, Carolyn Mason, is always excellent in communicating the service that is needed and I trust her advice. Her follow through is always professional and calls me when the car is ready to review what has been done.

Sergio

23 de oct. de 2013

I liked that Phi Truong took the time to explain what actions the service department would perform and that I could come back and see him directly as "our" service manager.

Karina

20 de oct. de 2013

My service rep, Victor, is amazing. He is very polite, helpful, and always goes above and beyond with his customer care. I highly recommend Radley Acura in Falls Church, VA.

Darryl

17 de oct. de 2013

The service advisors is very knowledgeable about their work.I needed to get a loaner car and they have one availiable. most of all every time I have taken my car to the facility I get A1 service I been going there since 2001 with my first Acura TL 2002 SType and now have a 2012 RL TEC. which needed a front shock that was leaking and my car was replace the same day with a loaner.

Robert

16 de oct. de 2013

As is the usual situation, Carolyn Mason was wonderful. She is one of the primary reasons that I keep coming back to Radley. You are to be commended for employing her.

Richard

15 de oct. de 2013

Brian Nguyen was very professional and knowledgeable. I was quite concerned about what was wrong with our car and he was able to provide me with information that was very helpful in understanding the problem. He also made sure that our car was fixed quickly. He is top notch and a pleasure to deal with. Would refer friends and colleagues to him and Radley.

hanyedward09

14 de oct. de 2013

This dealership was great to work with. They were honest and allowed me to be straight forward. They were not pushy and really worked with me to get what I wanted. My salesman, Anderson, even picked me up from my apartment so I can come get my car!!

dryia99

13 de oct. de 2013

Let me first state that this was the second car buying experience of my adult life. I was nervous and very indecisive the entire time. Robb was extremely knowledgeable, courteous and most importantly patient. I never felt pressured and he was always concerned with how I was feeling from the moment I test drove the first vehicle to me walking out with my keys. From the moment I walked in, I was greeted and felt welcomed. I was trading in my vehicle and I definitely felt that everyone involved in this process including Robb, Tim, Akmed, and Mike N. were all working hard to make me feel comfortable with the transaction. While I will always love my original vehicle (2008 Infiniti FX 35), I now feel that my new car (2011 Acura RL) will provide me a reliable form of transportation for years to come. I now how piece of mind. I highly recommend this dealership. I received a great vehicle, a rate cheaper than my credit union, and excellent service! Thank you Robb and Tim for going back and forth with me to ensure that I was comfortable before walking out the door. I really appreciate you both for your time and patience and ..I will see you all in the future :)

Hugh

12 de oct. de 2013

The service personnel are very courteous, professional, and definitely show appreciation for the customers. The facilities are pleasant, and I was able to maintain my professional obligations with the use of the complimentary WiFi.

Naoji

12 de oct. de 2013

Mr. Nguyen did an excellent job of explaining the services they were performing and had me out of there in a quick and efficient manner. Very polite and professional.

Stewart

11 de oct. de 2013

Phee discounted my service because he accidentally misquoted the price at the beginning. He didn't have to do that but it was very considerate and honest and showed me how important the customer is. No other dealer would have done that. I'm going to be a repeat customer and I'll tell others. Great! Great! Great! Thank you!

Marivel

11 de oct. de 2013

I appeciated the professional and sincere service from Fernando in Service. It was an easy and pleaseant experience. The work done on my car was very satisfying.

Nathan

10 de oct. de 2013

Robb Thomas III was extremely patient and assisted us with every question or thought we had, allowing us to make what we consider to be a great purchase.

Brenda

10 de oct. de 2013

My service writer, Carolyn Mason, was AWESOME! I drove in, dropped the car, picked up a loaner, and left. I never had to worry about another thing. She took care of EVERYTHING! She even identified a recall that I'd not received notification of!

Jeanette

9 de oct. de 2013

My sales representative, Sam Yohanns, was extremely knowledgeable and very helpful throughout the entire sales process. He listened to my needs (including budget) and found the cars that fit my requirements. I enjoyed working with him and I am thrilled about my new car and purchase.

Gwen

9 de oct. de 2013

The sales team went above and beyond to find the features I wanted and took the time to walk me through how to use them.

Roger

8 de oct. de 2013

Nader was simply the best. From showing us the car to pick-up, professionalism at its finest. He made the whole process painless. I have always dreaded having to go through the process of getting a car and this time was completely different. Thank you for that.

Candice

7 de oct. de 2013

Everyone is very friendly, professional, and easy to work with. I worked with Sam Yohanns who was excellent. He did a great job to make sure that I was completely satisfied with my purchase, along with the rest of the staff that helped me.

Jessica

6 de oct. de 2013

My husband and I went into the dealership looking to purchase a used Acura MDX. The dealer Nadir gave us information about lease a new MDX. He explained it well and we were very excited to move forward with the lease. He was very knowledgable and extremely friendly.

Matthew

5 de oct. de 2013

I live about an hour and fifteen minutes from Radley Acura, I brought my MDX from there in 2007. I have never had anyone service my car but Radley because the service there is second to none. My service rep is Carolyn Mason, before her it was Sohail. When I came to pick up my car Sohail came over to say hello. The day I dropped my car off I spoke with another customer, who also used Carolyn as her service rep and we both agreed, the treatment from Radley service department is the best we have ever seen. The other customer and I also agreed when it comes time to buy another car, this is the place because of the service department alone! Please let Carolyn know that her customer relations are appreciated. I could go to someplace closer to my home, but I know that I would not be treated the same. So you will keep seeing me.

Joseph, Jr

4 de oct. de 2013

I liked how Frank was very understanding an appeared sincere in his care for my car and my budget. The Mechanics did an awesome job.

Donna

4 de oct. de 2013

Sargio and Kelly Sturgis are both professional and go out of their way to be helpful. They both did research for an aftermarket product and Sargio arranged to have it installed.

Rico Suave

30 de sep. de 2013

I literally walked in with the cars.com printout of the vehicle that i wanted. They emailed me before so I already knew who I needed to speak with. Sajjad was a professional in every sense of the word. I came in he showed me the car. Test drove it. Pictures matched, odometer matched, everything was flawless. They respected my goals and gave me a STEAL of a DEAL!! Financing process literally lasted less than 30 minutes. I love my Acura TL :)

Daniel

27 de sep. de 2013

Radley is always very efficient. I like the Metro shuttle and the late night hours so I don't have to rush back to pick up the car.

Thomas

25 de sep. de 2013

Great customer service from Kerry Sturgis. From start to finish, just a fabulous experience. I was particularly impressed with the teamwork from the service department. Thanks Radley!

Barbara

25 de sep. de 2013

I like the fact that my service advisor Caroyln Mason is the BEST!!! She is extremely knowledgable, professional, caring and while I know she has many customers, she treats me as if I am her only customer. Her customer service is phenomenal.

Hrdsmiles

25 de sep. de 2013

I purchased a vehicle online and from the moment I talked with my online sales rep, I knew this was going to be a chore..... From the begining my representative "Stephen" had no clue about what he was negotiating with me. He origianlly agreed to deliver my vehicle complimentarily, then later said he misspoke and couldn't do that, but he could split the difference with me. Ok, I guess, I mean what other option do I have now that my credit union is already working on processing the loan??? - Strike 1 Secondly he promised to deliver my vehicle on day A, then later tells me, Whoopps sorry I misspoke again, It will have to be day B or maybe even C. Again, what option do I have, now my credit has already processed the loan and has cut them a check?? - Strike 2 Then, the car arrives, and guess what ... this "Acura Certified" vehicle was clearly certified by a three year old. The car gets there (mind you my TSX only had 3500 miles on it, practically brand new) and as I am looking it over (thanks honey for telling me to do that before I signed on the dotted line) and wow.... It had a gash in the trunklid (which i was told about AFTER i bought the vehicle as a reason for he delay, and was supposed to have been fixed already - BTW I was told that was scratch and not a gash down to the metal) this gash had been "rigged" with touchup paint because they couldn't get the scratch out ( again not disclosed to me BEFORE, they deliverd the car. A piece of interior trim was missing from the drivers side dooor handle, The floormats are all missing (which were later fed-exed to me after I called and yelled at this point). I asked my salesman how he was going to make good on these mistakes of his, and he tells me that I can take my car to the local Acuara dealership, who will fix my car and can bill it to him. I come home two weeks later from vacation to a letter from the sales manager that by salesman is no longer with the company. ( I could have seen that coming) I send the salesmanger an email, matter of fact 2 emails with no response.... guess I am stuck with the car I have now. Very Frustrating!

Lauren Davis

24 de sep. de 2013

I received great customer service from Al Newman and Sam Yohannes from the beginning to the end. I would highly recommend anyone to buy a car with them.

Jerry M

4 de sep. de 2013

Jimmy (the service advisor) was friendly and knew exactly what needed to be done with my car. He followed up twice to make sure I was completely satisfied. He gave me excellent customer service. Getting a loaner vehicle was essential and the attendant who helped me was terrific and friendly, spending the time to make sure I knew all the details about the vehicle. They all did a great job. I will definitely use Radley Acura again.

Tom from Williamsburg

29 de ago. de 2013

I bought my first Acura from Radley in 1986. We've owned five Radley Acuras. Robert Azu is my "Go-To" man on the sales staff. He's consistently worked hard to meet our requirements. Carolyn Mason in service is very knowledgeable about the product line and has provided consistently sound maintenance advice. Pluses all around from me for Radley Acura.

Tuckbella

28 de ago. de 2013

Sam Yohann was great! Very responsive to my calls and emails. Did all he could to make sure I was happy with 'The deal'. I have bought one previous Acura from you guys and will continue to return.

Randel (Del) Johnson

25 de ago. de 2013

My service rep (Jimmy) was extremely helpful, inviting and attentive to my service needs. You are lucky to have an employee like him.

GoGoGadgetWonderChick

24 de ago. de 2013

My service technician Fernando De La Rivera is always helpful and makes my experience very enjoyable. Please ask for him to be your personal assistant!

sonypsps

16 de ago. de 2013

First let me say that I ultimately did not buy the car from Radley because of last minute financial decisions. But I must say that their customer service was impeccable. From our first email to my initial deposit and then refund, everything was done in a relaxing manner. I did not feel I was forced or rushed into a decision. They gave me a great price and were willing to match my lowest offer. When I had to regretfully back out from the deal, they will refund my deposit no questions asked. I've dealt with other salesmen that will try to bait you into a purchase and hold you back when you try to leave but not Radley.Sajjad and Brian were the kindest salesmen I have met and I truly wish I could have purchased from them. They were helpful and resourceful, my emails and phone calls were answered timely. If I am in the market again for a new Acura, there is no doubt that I will be looking them up first!

Acura Luvr

16 de ago. de 2013

I have bought two vehicles at Radley a TL and RL and have had them serviced there over the past seven years. I have been extremely satisfied with the service during that entire time and would highly recommend them. They provide the type of service one would expect with a luxury automobile.

RH

14 de ago. de 2013

Excellent service and dilligent work on providing the desired vehicle by Lincoln Tucker and his colleagues

Mel V

11 de ago. de 2013

I recently bought my 2014 MDX with tech and Ent package from Radley at Bailey's CrossRoads. I give these guys all the stars that there are to give. I went to them after going to several dealerships. When I started talking to their senior salespersons, I explained him my needs and situations. Based on which we offered me a discount, I was satisfied with it. From my previous experience I was just a little skeptical that they would change their word (discount) once I go there. I am glad to say, I WAS WRONG! Once we sat down the salesperson (My buddy, Tony) was very fair and square. He guided me through all the features and functions there are to be enjoyed in the new Acura. When it came time to buy accessories, I asked for better deal, I compared their prices and I have to say they satisfied me. These are are not typical car sales people who try to oversell you or change their price based on customer's needs. They are genuine and decent people. I will always do business there first.

USMC1981

30 de jul. de 2013

Mr. Chang, Max and Mr Nugyen was highly dedicated, professional, and very knowledgeable. I appreciated their service and I am satisfied with level of their effort they put into their customers.M

Spaqi

16 de jul. de 2013

I've bought three cars from this dealership. They are always friendly, honest, and follow-through on promises of good service. Sam Yohanns is a great sales person.

smfoster2010

1 de jul. de 2013

I had a wonderful experience working with Mr. Robert Thomas (sales) and his team. Mr. Thomas met me at the door, walked around the lot with me and was very patient. He assisted me in learning about the vehicle I was looking at and he was very knowledgable! After deciding on the car, he assisted me through my trade in, finance and service. He even followed up with me a few days later to check on my satisfaction. I will return to this dealership and look forward to working with Mr. Thomas again in the future!

HSouthworth

12 de jun. de 2013

I purchased my Acura from Radley Acura and have continued to have it serviced there. Vic has been my service rep for the last few years and he always goes ABOVE AND BEYOND the call of duty ... even going so far as to pick up my car from my house in the morning and dropping it off on his way home after the service is complete. Prior to Vic the service was OK but now it is excellent; Vic is helpful, friendly and has gotten the work done timely and often "under budget". I would definitely recommend Radley not only for the car but for also for the service.Keep up the great work.

LookingSeriously

12 de jun. de 2013

I contacted this dealer, but realized the vehicle was far overpriced and lost interest. the salesperson contacted me by telephone at least three times at home and work, and sent several e-mails. It gave me the impression that he has no other business to pursue, and that I was "lead" he had to run to ground in order to keep the lights on. I was not overly impressed with the approach which quickly took a turn from professional to quasi-personal. I've since classified the e-mail address as 'spam'. probably will avoid Radley Acura.

NatalieH78

16 de may. de 2013

This is my 2nd Acura through Radley and as always, I was extremely pleased with the customer service of the staff there. I worked with Sam Yohanns & Tim Morgan in Sales and with Mike Nguyen in Finance. These guys went above and beyond to make sure that I was not only happy with my new vehicle, but even happier with the price! The Radley team isnt working to push cars off of their lot they are building long-term relationships with valued customers! Thank you guys for getting me in my new ride! - Natalie H

RegularJoe

16 de may. de 2013

We had a very good experience buying a used car from Radley. The car we bought was in excellent shape, fairly priced and complete with extensive maintenance receipts of work done at dealer's expense prior to sale. Staff were unusually friendly and pleasant. We received an initial low-ball estimate on our trade but bargained up almost $2,000. Nice extras included the location in close-in Arlington, bright and clean showroom, two-year inspection, permanent plates, title by mail -- no need for a trip to the DMV.

Newcar Mom

25 de abr. de 2013

I heard back from my salesman at Radley almost immediately after I sent in my inquiry through cars.com. This surprised me because it was late on a Sunday evening and I knew the dealership was closed. We arranged to meet the next day and I purchased the new Honda Civic I had been looking for. My salesman was very friendly, greetly me at the door when I arrived and answered all of my questions. I was a little apprehensive about purchasing a used car, but Radley made me feel comfortable in that they provide a 3 month 3k limited warrantly on their used cars. Also my salesman agreed to reimburse me for the Maryland inspection and fix anything that needed to be fixed after the inspection. I would definitely recommend Radly Acura to a friend.

chuckreb

4 de abr. de 2013

My overall service experience with Radley has not been very great. I've found that every time I go in for service, they continuously try to up sell the car's service requirements from what is posted on their web site. Also that their web site price quotes are typically priced 20% low for basic service and orders of magnitude low for what they refer to as their premium service. I guess I don't like surprises when I show up for service where I'm quoted $180 for a basic service based on the car's service code only to find out it's going to cost me over $1,000 for the premium service upon arrival and then have to listen to all the BS from the service rep about why I need the premium service....why not just level with the customer up front?Also, at my previous visit another customer's car (same make as mine) was broadsided in the service shop by one of Radley's employees parking it. The service rep had thought it was my car and began to give me "it's not the end of the world" speech when I told him it wasn't my car but someone elses. Got a wonder what goes on back in the shop.

TestDriver

23 de mar. de 2013

I went in to test drive a competitively priced used car. There were several problems.(1) They said there was a scratch on the door. In fact, there were scratches all along the driver's side and it was clear that the entire driver's door had been repainted, but the work looked incomplete.(2) During the test drive, a burning smell was evident from the clutch as soon as we pulled into traffic. Even with an amateur driver at the controls this sort of thing should not be possible after one or even a few bad shifts. There had to be an existing problem with the transmission. (3) After I declined to purchase the car the manager was disrespectful and demanded to know if I was going to pay for the clutch. He crossed the line professionally with his demeanor while simultaneously trying to sell me a bad car AND blame me for it's condition. At least he didn't suggest that I owed him for the paint too.This car was not ready for showing and should not have been posted for sale or allowed on the road without further inspection and repair. The manager was unprofessional. I didn't get his name and I have no intention of going back to to offer any future business .

nothappy87

20 de mar. de 2013

I purchased my first car from Radley in September 2011. The experience was amazing management and the salesman made me feel like a valued customer. The customer service was so great I felt the need to even get my car serviced here for the year I had it.My salesman didn't work with the company anymore so I had to get in touch with someone new. White dealing with Travis during our Saturday appointment he was very inattentive and it seemed like he had an issue multi tasking. The process was taking to long so I decided to leave and have them finish everything up for me on Monday. He was suppose to call me in the morning, I didn't hear from him all day. When I did hear from him Wednesday he had no real information and I had to call him to get no information. I requested another salesperson so thats when I dealt with Anh. He was worst than Travis the night I had came back to see what was going on. I had to email management and they got in contact with me and handled everything. I continued with deal because I wanted the car more than anything. The numbers were worked again they were more to my liking. Since I dealt with all these inconveniences and bad salespeople the manger Tim Morgan offered me free oil changes which I thought was great. Well that changed once I went in for my first service. I came in late at 10pm since they close at midnight. The service writer saw the free oil changes on record but they only put me down for regular oil when they know I purchased a 2012 TL which takes synthetic. I brought my car in Oct 2012 so I thought the worst of this second experience was over but instead I was lied to again. I will never do business with these guys again. I didn't know a dealership could take such a turn for the worst in a year. I am very disappointed and this is something I have to deal with again in the morning. This is very disrespectful and bad business.

Michael Potrowski

5 de mar. de 2013

I purchase my 2013 RDX from Radley Acura in Falls Church and it was the best car buying experience I have ever had. They really care about their customers and gave me a great deal on the RDX. I visited other Acura stores that didn't compare at all in terms of service and the deal.

NewAcura13

3 de mar. de 2013

I could NOT have had a better experience buying a new car from Radley. The salesman (Sam Yohanns) and the sales manager (Steve Travers) were great to work with and could not have been more honest and forthcoming throughout the process. After receiving an initial quote over the internet, the dealership followed up quickly and then proceeded to try and win my business in a throughly professional manner. Having already used Radley's service department, I can now state that this dealership really is interested in establishing and maintaining a long-term relationship with its customers. This is the best car buying experience I have ever had!

LiangWang

1 de mar. de 2013

Great experience. I traveled 150 miles from Philadelphia to make the purchase. Except the long-distance travel, purchase experience is great!Highly recommend Sam Yohanns, who was very honest and patient. No surprise charge ~

janecrnp

23 de feb. de 2013

I was looking for an Acura TL as a family car. Found the car I wanted at Radley. It is a very large dealership and they have a huge inventory. They were very helpful and accomadating. Very good experience. Sam was an excellent, honest and knowlegeable salesperson and represented the dealership in a very positive way. The staff was very friendly and I got a great deal. I would recommend Radley to family and friends and would definitely buy another car from them.

carl roberts

10 de feb. de 2013

After posting on this and a few other site, we were contacted by Radley about our issue. The problem was resolved and they made every attempt to work with us on the repairs, even had the car picked up and delivered to our house. Radley, Thank you for your assistance and service!

carl roberts

24 de ene. de 2013

Sales person (ED LOPEZ) admitted that he did not disclose body damage that he knew existed until after the purchase. The 150 point certified acura inspection showed no damage. Appearently 8 inches of body damage are acceptable to meet "certified acura" standards.

carl roberts

23 de ene. de 2013

Salesperson admitted to not disclosing vehicle damage when confronted after the purchase. 8" of body damage meets the certified acura exterior appearence standard. Typical user car dealership games.

2013MDX_Owner

16 de ene. de 2013

I had a great experience with this dealership, I am somewhat surprised reading some of the negative reviews. Buying a car is what you make it and can be a stressful process if you make it out to be, Sam and the folks at Radley made it a painless and a relatively in and out process. I sent an email requesting a price quote on a 2013 MDX, got a response within 15-20 mins, set up an appointment for a few days later, and bought the car. Sam took care of getting the exact car I wanted from the storage facility the day before I came in for my appointment and had everything ready for me to take delivery of the car. I am sure that I will be back when I am ready to get another Acura. Thank you to Sam and everyone at Radley Acura for a pleasant experience.

From FL to DC!

16 de ene. de 2013

I had a great buying experience and frankly impressed. I feel this dealer was very patent in making me enjoy buying a my MDX. I would recommend AL and thank you for letting me spent 3 hours figured out which color I wanted!

2009mdxowner

20 de dic. de 2012

I came in to get my acura truck looked at. my service consultant advised me that i had several warranty items including a battery that needed to be replaced. he explained everything clearly and walked me back to my vehicle which was up on the lift in the shop. the service mechanic andrew showed me how the corrosion had built up on the battery and needed to do a battery service. he showed me the front brakes and answered all of the questions i had on my truck. I got the brakes replaced and he said the alignment needed to be done. me and my truck are in great shape now. thank you so much for your service guys!

commops7

20 de dic. de 2012

Everything went smooth until pay off. Still 1 month and they have not paid my tracde in off yet! This place is slow as molasses causing me to have two car payments!

petester17

25 de oct. de 2012

I just called to schedule for a simple oil change , and Vic was not very happy as soon as he pulled up my name showing that I have a life time free oil change, and that I have not been doing any" Business " with the dealer. He was reffering that I have not gotten my truck do any repair there . I can hear his frustration in the back ground while he was trying to get my schedule set up.Hell I didn't even get to say Thank You and get the time when to bring my truck in before he slam the phone on me. Not Professional at all.I have always been telling people about Radley Acura how you guys are very good with customers. My friend bought a band new RL ($50,000 Plus)there and My father bought a used 2004 RL there as well all because of my recommentation.I don't understand why Vic is not happy with me bringing my truck for a free oil change. I'm sure other customers will too if they were offered at the time they purchased their cars.

Audrey's Acura

25 de oct. de 2012

I bought the 2013 Acura RDX at this dealership. Mr. Lopez was the salesperson who serviced me. He was very nice, knowledgeable and did not pressure us in any way. Mr. Lopez guided me through the whole process and I was always able to reach him. After the purchased, he walked me through the tech package of the RDX ie synced my phone, showed my the shortcuts, etc. I would highly recommend this Acura dealership and to ask for Mr. Ed Lopez!!

DBOLEN

17 de oct. de 2012

This was my worst buying experience ever. If I could take my car back I would because it has been a head ache every step of the way and I'm still dealing with them and I purchased my vehicle back in August. First of all when I was in the dealership the accounting person put the wrong amont down for my purchase amount. Then after 2 weeks I called the dealership because I hadn't received my tags yet for my vehicle. When I spoke to them I was told that I told them that I would take care of that so I proceeded to ask them "why would I fill out the paperwork for my tags in your office and leave it with you if you didn't say that you would handle it?" and "why would I pay you to process my tags if you didn't agree to handle the paperwork?". While speaking with them I also figured out that they never sent the paperwork off to the company that financed my vehicle at that point and that was very weird to me. So at that point I spoke with someone else and she told me that the dealership would pay for my property taxes and all of my registration fees for my tags. So after all that was said and done and 2 temporary tags later I finally got my tags in the mail. Problem resolved right....NOT!!! Yesterday I received a new buyer's order with a note attached saying to sign and date the form and return it to them. After reviewing the buyer's guide I saw that they have down that I put a down payment down which I did not do. So I called to speak with them and they told me that the money that i paid them to take care of my registration fees and tags were used to pay for my property taxes. So after everything I realized that they over charged me when i originally purchased my car so that was why they were so willing to pay my property taxes which I never authorized them to do. I feel as if the money that I paid them on my original purchase date should have been refunded to me since they know that i over paid them at the time of my purchase. My whole experience with Radley Acura has been a horrible experience and the workers need to be trained in customer service and doing their job because everyone seems to be apologizing for their mistakes but not doing anything to fix the problems. If I knew that I would have to deal with this I would have never purchased a vehicle from them. I have in a complaint with the better business bureau and I hope that someone really investigates this company so that they can see the horrible business that they are running. This is not to be taken lightly. People work hard for their money and shouldn't have to worry about being ripped off by Radley Acura

jammaal

18 de sep. de 2012

I would like to extend my deepest appreciation of the stellar customer service Sohail has given me on putting new accesssories to my new MDX which I bought from Pohanka dealer two weeks ago. Sohail made things easy fo me without pressuring me the least in the process of pricing. I called him and set up an appointment which he showed up right on time. My cousin and I were let down by Radley Acura's sales and finance managemnt when we came to buy 2 new MDXs. They have not shown us any reason why we should buy from them. On the conntrary, the service consultants such as Sohail and Sherman have always made us feel like royals and that we matter. Dollar sign was never there goal but to make sure that we get the best service that will make us return to them when service maintenance is needed for our vehicle. On my last visit, my salesman Sajjat was amazing but he could not help us in the car buying. Business with Sohail is never over as he always calls to make sure that we are enjoying our vehicle. Eventhough I told Sajjat( our salesperson ) that I would not purchase vehicle from Radley, the customer service of Sohail at the service departmentis uniquely special and second to none.Thank you Sohail for all your help and rest assured that you will be seeing my tl 2010 and Mdx 2012 for maintenance service, as long as you are with Radley. Keep in touch if in case you change dealer .

WorstDealerEver2

8 de sep. de 2012

Purchased a car a month ago and had the worst experience. I would not recommend this dealership to anyone. They have the shadiest practices. First off they try to sell you a new car with scratches and blemishes on it, The salesman I was dealing with is more concerned about his/her sales that they give off an attitude. Having to resolve the issues with the scratches requires escalation and a raise of voice and authority. Once making signing the papers and driving off the lot, they ignore your calls and emails if you have questions or was missing something during the process. Worst customer relations ever. Secondly finance department has bad even shady practices as well. The finance director in which is the individual whom taken care of my paperwork is even questionable. You can not tell who is telling the truth or not there. The person would not let up on the extended warranty and just to move it along you take it because it's been a long day. When it comes down trying to cancel it, for one, they will not return any of your calls. They have hung up on me literally once you've gotten a hold of someone in finance. They have even given me different stories on what it takes to cancel it, and this is even from the finance director. I haven't even brought up how they manipulate their application to make it seem like the extended warranty wouldn't affect your monthly payment that much, however we all know that the extended warranty will come off of your down payment hence why you will not see the change. But the fact of the matter is the finance director will show you by entering your down payment on their tool showing the reflections that the monthly payments aren't changing much but it really doesn't reflect the correct numbers at all. That to me is very shady and dishonest. They give you the run around literraly and when trying to escalate the issue you can never get a hold of the general manager. I have called many times asking for one and have been told that they are not around. Then they will forward you to their sales manager in which when you propose the issue to them, they go around and ask the root of all the problems anyways. This place can not be trusted at all. A lot of the issues I believe seem to be that the staff seems to think they have all the authority to treat you this way because it is really hard to reach their boss and management hence there can be no way that the way they are practicing can be found out or dealt with. They have that "I'm untouchable" attitude and that they can treat you anyway they'd like. I'll give you an example, go to their website and see if you can find numbers of their general manager. There isn't, so when you call you'll just get forwarded to the people that are all part of the problem it seems. I haven't even gone to their service department yet neither, who knows what that will be like. I for one would not have for this type of behavior from any dealership. I also want to note that they have a big concern over some survey and that they want you to give them all outstanding ratings. This survey was supposed to be mailed out to me 10 days after my purchase so I was told. I've been told this however since my dealings with this dealership has been so bad, I haven't even seen this survey I am supposed to fill out at all. I wonder what happened to it or has someone taken care of that in my behalf. And I'm only saying this because they keep bragging about how well their service is but from my experience that is utter bs. I'd stay away from this place if you could. I hope ownership and/or upper level management would read this, I'd love to speak to them one on one to express my experience and the poor services I've gotten from the very beginning.

Michael

28 de ago. de 2012

Received an online offer in writing. OTD price was approved by a GS manager, shown in the dealer system, and was confirmed one more time in writing before coming in. But the in-store manager would not horror the price without verification of the GS manager, who of course was conveniently not available to do so at the time being. My advice is that only give it a try if you don mind being mistreated or coming home empty-handed.

YQREN

27 de ago. de 2012

Think again before you go to Radley AcuraReceived an online offer in writing. OTD price was approved by a GS manager, shown in the dealers system, and was confirmed one more time in writing before coming in on 08/26/2012. But the in-store manager would not horror the price without verification of the GS manager, who of course was conveniently not available to do so at the time being.My advice is that only give it a try if you dont mind being mistreated or coming home empty-handed.

Doug151

5 de jul. de 2012

I recently put my 06 TL in to have the clutch and 2 tires replaced with Brian. Again Brian went over and above in making sure my needs were met and that all work was completed in a timely manner as promised. Brian kept in touch and made sure that i was totally satisfied. Great Job Brian and staff at Radley Acura!

cbandler

5 de jul. de 2012

I was interacting with Anh via email/phone for a deal on a 2012 TL SH-AWD w/Advance Package. He and I agreed to a number (out the door) only contingent on coming in that day to do the deal. I agreed and said I would see him in a few hours.When I arrived, there was a miscommunication based on an assumption by the salesperson. Apparently the price was contingent on financing through Acura to receive a cash incentive. I refused to do this and held my ground. This was never directly discussed and I was prepared to walk over it. Enter the sales manager, Nader. After observing the interaction between myself and the salesperson, Nader made an offer to split the difference of the incentive cash. I held my ground and reiterated that they either honor the quoted price or I walk. A few moments later Nader extended his hand and stated he would honor the price. I'm always impressed when management sees the importance on the customer's perspective. This action saved the deal. The delivery was rushed and I didn't get a walk through on the systems/features. This was more due to my need to get on the road than the staff's oversight. They did a decent job of maintaining my tight timeline and getting me out of there. Thanks for the great deal on my wonderful TL.

johnmcross

3 de jul. de 2012

Keeping my 2004 TSX on the road is very important. Brian Groleau and the team of service folk at Radley Acura have been doing this successfully for me for nine years now. The car has never had a breakdown and has never let me down thanks to their service. The work is always done well, the price is fair and loaners when I need them are always available. This is a first class operation, dedicated to the customer. Keep it up.

mshowalter

28 de jun. de 2012

I bought my Acura 2007 TL new from Radley and was very satisfied with the purchase. This is a wonderful vehicle and to top it off the service has been excellent. Carolyn Mason who has served as my service advisor has always been very helpful and friendly and is very efficient in what she does. I am sure that there are a lot of times customers do not take the time to thank her, but she really is a great asset toyour dealership. In fact, it is because of her and the overall quality of the Acura product that my next vehicle will be a Acura TL from your dealership. Even though it is long drive from my residence to get service, it is well worth the drive. Thanks Radley for taking good care of my car and please pass on to Carolyn what a good job she does. Michael Showalter Culpeper, VA

jhennani

26 de may. de 2012

my name is jamal , after a very bad stressful experience i had with boardwalk Acura in NJ (still till today didn't get my title and registration , if your looking for car don't try Broadwalk Acura you will be disappointed . i had a chance to meet Mr. Danny Montano a very knowledgeable man , i got a full a attention from him , he helped me alot to get my Acura RDX taken care of , great service with a great man surrounded by a great team . i changed all FOUR of my tires ,with a reasonable price and an unforgettable service . i will absolutely recommend this dealership

lahongly

16 de may. de 2012

My husband and I want to compliment Sherman from the service department. We purchased both our MDX and RDX from Radley and have been working with Sherman for the past 4 years with our services. He is very friendly, professional, and personal. He is always very responsive to our needs. Although we live in Maryland but still come to Radley for our services because of Sherman. Thumbs up for Radley to have a great associate!

BMoreHon

7 de may. de 2012

Horrible customer service after everything being their fault!! They screwed up my loan, won't issue new temp tags to correct their mistake and keep giving me the run around when I call.

OpIv37

5 de may. de 2012

I had a problem with a cert used Acura TL purchased from another dealership, and Phil in the service dept went above and beyond to get it fixed. The whole story is long and boring, but Radley helped me every step of the way despite problems from the selling dealer and Acura corporate. Their prices are a little high but it's worth every penny. I felt like Radley wanted and appreciated my business, which is a rarity in the DC area.

pinkadg

4 de may. de 2012

The sales department is deceitful and very unprofessional. They are only nice to you when you are spending your money. If you change your mind about a purchase, which you are entitled to by law, they are your worst nightmare. Go to Pohanka Acura for sales.

MJJMYA

1 de may. de 2012

If you are looking for a Great Service, Acura Radley is the Best place. I have been going to this Acura Dealer for nearly 4-5 years now and I must admit that I have been impressed by how hard they work to deliver their best. My Service Consultant is Brian Groleau and he very deliver the Utmost attention and Highest Service that I have seen in the past 12 years with a Service Consultant. He properly follow up and also keep his promises. If they are expensive, yes, but I do not mind paying for the quality of the work that they provide. For sure, I will remain with Acura Radley as long as Brian take good care of me and I am sure he will.

rmmarino

10 de abr. de 2012

I've been a Radley customer for over 25 years. Carolyn Mason is one of the reasons that I go back to Radley for all my service. She is friendly, responsive, always helpful and very accommodating. I hope that she is employed by Radley for many years to come.

satur

1 de mar. de 2012

Misled me about the MDX I was supposed to look at on 2/25/12. First the dealer sweet talked me into going to the dealership and then when I was halfway there, he started talking about increased price and the vehicle being put up for auction. Either the dealer had already sold the vehicle to someone else or the vehicle was a total write off. I suppose we should not expect honesty from dealers.

FrancineTLS

23 de feb. de 2012

Service is always friendly, fast and thorough. And, they just added free ice cream in the waiting room - that's reason enough to come visit!

JO from Maryland

11 de feb. de 2012

We have felt great dealing with Radley Acura. They have good inventory on the MDX models we are looking for, and their sales rep. Wisdom and manager Kevin are friendly, helpful, and keen to earn our business. They gave us the best price we could find in the MD/VA market. The only reason we quit buying from them at the last second is because where we live is not quite convenient for servicing in the future. We will strongly recommend them.

edwydc

8 de feb. de 2012

Carolyn in the Radley service department is wonderful to work with. She goes out of her way to make sure your service appointment goes smoothly, that you are kept up-to-date on the status of your vehicle, and that you are satisfied with the service you receive. I've continued to buy Acura from Radley and get them serviced there, almost exclusively due to the excellent service I get from Carolyn.

japrimrose

8 de feb. de 2012

For all those car shoppers who want to purchase an Acura I highly recommend working with Mo Kahn from Radly Acura. Mo was outstanding throughout the entire buying process even though there were significant issues with which we had to deal. I contacted Mo by calling Radley Acura and asking for a new car sales contact. I was transferred to Mo and I explained that I was on the way to the dealership and was interested in a 2012 MDX. I relayed that my wife would like to come and sit in the vehicle for 20-30 minutes in order to "play" with all the gadgets, etc. I explained that we were replacing a new car that was bought less than 8 months prior due to issues with navigation and other features that were poorly designed and ruined the vehicle ownership experience. I went on to let Mo know that my wife and I were determined to be comfortable with those aspects of any vehicle before we would even test drive the car. Mo was extremely accomodating. He had a new MDX waiting for us when we arrived and simply handed over the keys so that my wife could get comfortable with the vehicle. He asked me to let him know if we needed anything and informed us that he would get a license plate ready if we wanted to go on a test drive. After about 25 minutes I asked Mo to come over and explain a few things. He was very knowledgable of the features and other technical aspects of the vehicle but was also able to explain option levels and features in a way that made them relevant to our purchase decision. For the record I should mention that test driving cars and dealing with sales people are activities that my wife truly does not like. However, after dealing with Mo for a few minutes she was at ease and asking questions. Mo was even able to get her to try using the voice commands in the vehicle. This was a feature that was highly touted by the salesman of the vehicle we were replacing, but due to design flaws or software issues it had become a source of severe irritation. With Mo's instructions we were both able to use the system flawlessly (a testament to Acura's superior design as well).When we left the dealership Mo provided pricing and option levels and promised that he would provide the best price possible on the vehicle. When negotiation time came Mo was true to his word. I requested quotes through the USAA car buying service. The configuration we chose was in stock at several area dealerships and sales people from each dealership contacted me with their best offers. I was a bit surprised that Radley Acura was not on the list of approved dealers, so I emailed Mo. He simply told me that if I provided him with the best price I recieved he would match it and provide a few other incentives that Radley Acura gives with new car purchases. When all the dust settled Mo and Radley Acura had more than earned my business. But then came the real surprise. Once I accepted the price from Radley Mo offered to have all the dealer installed accessories on the car before we showed for the vehicle. I had assumed that the luggage rack and running boards would require ordering and a return trip. Instead we showed up 5 hours later and found that all parts had been installed and the vehicle was cleaned and gassed up shortly after we completed all our paperwork. Overall this was one of the best buying experiences that I have had with a new car.Thanks Mo and Radley Acura.

BarbHunt

31 de ene. de 2012

I rate Radley Acura Service Advisor Carolyn Mason outstanding. She is an expert in explaining the service I need in terms I can understand. While I know that I am not her only customer, but when I am there for service she treats me as I am her only customer. She is very proffessional and caring and is always available for me whenever I contact the service department. She is one of the reasons I have been a long time Acura owner. Thanks for the great service she provides.

shanteam13

31 de ene. de 2012

I was taken well care of at the service department by Sherman Hashi. He has great customer skills and provided efficient and excellent service while I waited on my vehicle. I would recommend any customer to go over to this dealership and work with Sherman Hashi and in general across the other team members

Doug151

31 de ene. de 2012

I recently had braking issues with my 2006 TL and contacted Brian Groleau. As always Brian was very accomodating and informative. He had the problem checked out and contacted me within a few hours to inform me of the necessary repairs. The work was completed as promised and I was contacted that the car was ready for pick up. Brain consistently provides excellent customer service and is always informative throughout the process. I will continue to use Brian Groleau and Radley Acura for all sevice on my TL. If you have any questions please feel free to contact me.Thanks,Doug

bio1

30 de ene. de 2012

My service consultant Brian Groleau exceeded my expectations. He was very approachable and very willing to take time out of his day to thoroughly explain what repairs my vehicle needed. I greatly appreciated his sincerity and concern for me. With Brian at Radley Acura, I will not go anywhere else. I definitely recommend going to Radley Acura and working with Brian Groleau.

homestead

28 de ene. de 2012

Advisor Sherman Hashi is the reason my 2005 RL has exceeded 100,000 miles and is in mint condition. He is highly professional, knowledgeable, courteous and trustworthy. I can always count on his honesty when recommending any service or repair. He is clear and considerate when providing feedback concerning repair and pricing and will apply any available discount to help reduce cost. Sherman Hashi is much more than a proficient service advisor, he is a good friend who believes in the value of customer satisfaction and quality service. He is definitely an asset to the Radley Acura Service Department.

MyAcura

28 de ene. de 2012

People are quick to complain about someone or something. However, if they have a pleasant experience rarely do they take the time to send a note of thanks commending the customaer service they received and work well done. This is a note of commendation. I have owned variouse makes of cars, but I have never received such GREAT customer service as I have from BRIAN GROLEAU. I have come in to have my vehicle serviced not being in the best of moods. Brian consistently and always conducts himself in the most professional and friendly manner which makes me feel the dealership truely cares about me and making sure my vehicle is well taken care of. I would like to express my graditude for you having someone who represents your dealership so well. He is truely an asset to your company.

prichardson698

28 de ene. de 2012

RADLEY ACURA IS JUST THE BEST, SERVICE HAS ALWAYS BEEN EXCELLENT. DEALERSHIP IS VERY CLEAN. AS FOR SERVICE ADVISERS THEY DON'T COME ANY BETTER THAN MS. MASON RADLEY GOT MY VOTE........

DElizabeth

27 de ene. de 2012

I brought my Acura TL in Oct 2005 from Radley and I continue to come back for maintenance service. My car is definitely in tip-top condition as a result of Radley's outstanding service. The excellent customer service received from Sherman Hashi has always been above and beyond my expectations, that's what keep me coming back to Radley -- Thank you "My Friend"! I highly recommend Radley Acura to any one in need of a new Acura, use Acura or for service maintenance! They are truly 5-STAR and CARE in all that they do!!

MQueen23

26 de ene. de 2012

I have had to come back to Radley three times in less then 6 months for major service issues due to a car I was sold from a shotty dealership in Baltimore. First time I broke down I was in Va., so clearly this is where I went. Every issue since then I have chosen to come back there, regardless of distance, because of the service I was given. There isn't an Acura dealership in my area that can compare. I am counting the days until I can trade this vehicle in so I can buy from Radley. I will remain loyal, they have gone above and beyond.

DC4nupe

25 de ene. de 2012

Carolyn gives great customer service. This is a big change for me since selling my B*M*W. Its a wonderful fealing to have someone generally care about your vehicle.

ramfinance

25 de ene. de 2012

It was time for my oil change and routine service. As usual, Carolyn Mason had taken notes from my initial contact with her for this service and reminded me of a couple of little things I also wanted taken care of, things that I had temporarily forgotten about by the time I arrived for the appointment. Carolyn always goes the extra mile to be sure that I am well taken care of, that I feel special, and that she is looking out for me. For that matter, from the moment I arrive at this dealership, I am greeted with a warm, friendly smile by all those working with me, and treated with respect, all the way through until I am walked out to my car at the end of the service after returning the loaner car. This kind of service and treatment does not happen by accident. It takes a conscious decision from top management, and it is appreciated.

keepsdad

24 de ene. de 2012

Brought my wifes car in for routine maintenance and brian groleau was once again extremely diligent in pointing out small problems which could become big problems if let go.I have complete trust in the integrity of brian and know that he has never performed or recommended any unnecessary service.he is a true asset to your dealership.

Rgaruf

24 de ene. de 2012

I have been to Radley dealership many times for service. I have always received great service, sherman is very courteous, professional, and makes you fell that he really cares to fix your vehicle problem and he always exceeds my expectation. I will recommend Radley Service and Sherman to anyone. In fact I drive 28 miles to get to Radley. There is another dealership that is closer to me, but I choose to drive and get Radley Serviice from Sherman and his team.

Taisrobs

24 de ene. de 2012

For the countless years I've been servicing my vehicles at Radley Acura, Iknow I can always count on extraordinary customer service from CarolynMason. She's extremely knowledgeable and truly goes that extra mile toinsure that all of our automotive needs are fulfilled before we leave theservice department. I'm especially grateful for the sincere manner in whichshe took care of our automotive needs during my overseas deployments. She iswithout a doubt one of the very best service agents we've ever worked with,as well as a major reason why we continue coming back. Robert A. Meredith, Jr.MSG, USANETCOM G33/ACOIC SATCOM MGR703-706-2368Words can not explain the outstanding customer service and pure attention to detail that Carolyn has. She is always extremely helpful and a true professional that believes in the product. As she believes we believe as well. We have been happy return owners of three Acura cars and looking forward to buying many more in the near future. I am glad we have had years of working with Carolyn she is awesome. Just had to let you know about the diamond you have. Sincerely,Tai MeredithArmy Publishing Directorate703-693-1437

sunnyboy

24 de ene. de 2012

Carolyn and Pat at Radley provide WORLD CLASS AND OUTSTANDING SERVICE. My car is 14 years old and in mint condition as to maintenance and repair thanks Carolyn and Pat. I will never go anywhere else unless Carolyn and Pat switch dealers as I will go with them as they smart and professional. THey should open their own business as they are savvy enough and have a loyal customer base.

meaghanmolinini

23 de ene. de 2012

Making an appointment with Carolyn was very easy. Upon arrival, checking in was very quick and easy. Our service was completed promptly. We had gone off-site to lunch, so Carolyn gave us a call to go over the recommended additional services and she explained in detail what needed to be done. When we said that we would put off completing the service for another time, the car was quickly washed and returned to us. Radley always provides exceptional service.

abdifatah05

21 de ene. de 2012

Sherman Hashi always performs outstanding Service. I Can Say That I Have Never Had A Bad Experience At This Dealership Or Service Department every time when I deal with Sherman, Im always Very Pleased With The way he Handles my cars service needs and the Experience is Excellent or better than before every time.

hokenson

19 de ene. de 2012

I am consistently impressed with Carolyn Mason's professionalism and her attention to detail. From the moment I arrive in the service bay, until I pick up the car, I know exactly what to expect and when to expect it. Carolyn is an adept communicator and there are never any surprises. I would highly recommend Radley Acura and Carolyn Mason as a Service Advisor, she is an asset to that organization.

bcohen12

19 de ene. de 2012

Sherman, by far absolutely the BEST customer service I have ever received! Courteous, friendly, caring, RESPONSIVE.....overall great service experience with this associate! It is always a pleasure coming in.

MrRee

9 de ene. de 2012

I cannot say enough wonderful things about Radley Acura and the experiences I have had with Carolyn Mason, one of their Assistant Service Managers. The service department is clean, efficient, well organized and very well run. Every time I go there, I am always impressed at how professional they are. They also do a very good job of getting me in and out quickly. I have been going to Radley for over 10 years now. The service they have given my vehicles has always been top notch. I have never had a problem with them. Of special note is Assistant Service Manager Ms Carolyn Mason. She is a consummate professional. She is extremely knowledgeable and has always been able to answer my questions. She always keeps me informed of the status of my repair, and often makes recommendations that will save me money. She is the embodiment of what customer service should be in an automobile dealership service department. I trust Carolyn. She gets the job done well.

Dupa

9 de ene. de 2012

My wife and I have had our vehicle services done through Radley every time. We would never consider calling anyone but Jeremy Logsdon. It never fails, anytime we need ANYTHING, he makes it happen. He is right on point for our wait time, is completely honest with us regarding anything with our vehicle. To put it plainly, Jeremy has made it worthwhile to own an Acura, aside from Acura vehicles being great as they are. We have vehicles other than an Acura and we despise their customer service because we always compare them or put them up to Jeremy L., and they fail every time. It's not even close, Radley and Jeremy Logsdon puts any competitor to shame! We travel from SOUTHERN MARYLAND just for something as small as oil changes every 3-5k miles, just so we can enjoy the comfort of knowing that we will have a positive experience. THANKS JEREMY and Radley!

asliasiya

8 de ene. de 2012

Mr. Sherman Hashi Has Done A Great Job As My Service Representative - He Is Positive, Motivated, Professional And I Continue To Be Impressed By The Professional Staff And Treatment At Radley Acura Service. Mr. Sherman Hashi Is the Reason why I keep buying and servicing all of my cars/SUV. And just to let you know I Do Own Both Acuras And Honda Vehicles. For The Honda Pilot, I Used To Service At Landmark Honda, But After Having Been Greatly Satisfied With The Honest Recommendation Of Mr. Sherman, I Decided To Transfer Its Service To Radley And Also He Was The Catalyst For Buying A 2010 TL and 2011 TSX Knowing That My Auto Service Need Will Be In Great Hand. and soon we will be buying MDX, Above All, My Hat Is Off To Radley Acura For Keeping On Board Employees With Such A Meticulous Customer Service. my Wife Is Also Impressed with His Service and the Fact That He Always ask me How My Family Are Doing and Enjoying the Acura Ride. Thanks Radley and Above All Sherman and His Crew.

OsmanNimo

7 de ene. de 2012

I recently bought 2 cars from Radley Acura & the only reason why I did was because of Sherman Hashi in the service department. Great customer service is very rare to find and this area & we are glad we met Sherman. He's fantastic! Thank you Radley Acura for having a great service advisor & thank you Sherman for your great work. Now we have two cars that we absolutely love for you to service.

lhackett1980

6 de ene. de 2012

Every time I take my car in for service all of staff are extremely helpful. If you ever need help I recommend asking for Sherman. He is always pleasant and provides good information on what maintenance need to be done and the recommended time frame to have the services done. On several occasions my service tech has been Warren and he has been just as helpful in explaining any issues with my cars both my MDX and TL.

kimmyn

6 de ene. de 2012

Congratulations Radley!I have two cars, an Acura RDX and a Toyota (soccer mom) Sienna. I was out in the Toyota a few nights ago and suddenly my brake warning light came on. My Toyota service department was closed so I remembered that Radley has very late service hours and called them. I spoke to Fernando who, after a few questions, asked me to come right in. They put my van in the shop for a diagnosis and determined it had a brake fluid leak. They gave me an Acura loaner car and sent me on my way. The following day they called me with an estimate to repair the leak. The estimate was reasonable (under $100) and I picked up my repaired Toyota after work the next day.Hats off to Radley and especially Fernando for fast and efficient service! You're the best!KimmyN

comaggio

5 de ene. de 2012

I was very pleased with the salesman, Sam Yohanns, because he followed up with my questions and the phone and in person. He was thorough and showed me all the features (and accessories)of the car both in the showroom on the test drive. Even if I asked a question more than once, he repeated the answer and was glad to help. I received competent and exceptional service. The price negotiations were handled well and I received a quality product (2012 Acura TL) for the price. I would recommend this dealership to anyone who asked for a recommendation. This is the second car we have bought from Radley Acura.

Stormj06

12 de dic. de 2011

I had an experience here and was disappointed enough to write some negative reviews. I was impressed that they called me back and are in the process of correcting everything right now. It is difficult to find companies willing to re write their mistakes and it is nice to find a company that works with their customers.

acuraknightdiamond

30 de nov. de 2011

I was at radley yesterday to have my car serviced. When I went to the showroom to check out the new mdx, I saw a salesperson in the middle of yelling and cursing to several people while a customer was apparently sitting in his desk. It was terrifying and unpleasant to hang around any longer so I left immediately. That must have been my worst experience at radley in a long time.

anandsv

10 de nov. de 2011

I went to the dealership to test drive the 2011 Acura MDX and ended up buying the SUV. Although MDX is the #1 among luxury SUVs there were many other reasons I bought it. The primary one being the customer friendly service I received at Radley Acura. I was prepared for the "usual" salesmanship but was surprised to see a honest and a (sincerely) friendly person in Tim, the manager and Nabeel, the representative.I must say that Radley Acura is the most friendly dealer I have seen so far. Excellent customer service and definitely would highly recommend to my friends and colleagues. Good job Tim and team!

Barry 11

3 de nov. de 2011

Carolyn Mason is an outstanding service manager. I've owed two Acura MDXs and bought the second one from Radley ONLY because Carolyn had done such a great job of taking care of me and my car and now my cars. She ALWAYS has a loaner for us; always oversees the work and always provides the lowest possible cost to us for the work being done. Anyone going to Radley should ask for Carolyn Mason.

AcuraLady

29 de oct. de 2011

I moved to Falls Church from Richmond a year ago and took my TL to Radley Acura for scheduled maintenance. Jeremy, the service adviser, tried to tell me I needed new brakes on my car and they'd cost around $350. I declined as I had new brakes put on my car in Richmond just 6,000 miles before. He probably thought he could pull a fast one on me since I'm a middle aged female. Several female coworkers have had similar negative experiences at Radley Acura. I posted a negative review on this site a while back but for some reason it's no longer visible. I now make the trip to Pohanka Acura and am very satisfied with the way I am treated and with the quality of service I receive there. I highly recommend Pohanka Acura but suggest you stay away from Radley Acura unless you want to pay for repairs that you do not need.

vthokie84

29 de oct. de 2011

My whole experience with buying a used car here went relatively smooth, except in two areas: 1. During negotiation, the salesman never told me that the used car only came with one key. This is an ethics issue, as making an extra key would cost me another $200. 2. After negotiation, I had to wait for another 2 hours before seeing the finance/admin folks to finish the paperork.

HoosAir

20 de oct. de 2011

Got several accessories installed at Radley while in town visiting relatives: side steps, roof rack, and rails. Pre Service experience with Brian was great. He price matched a local dealer, responded promptly to emails, arranged for a loaner, etc. The installer unfortunately stripped one of the torx bolts at install. As I live out of state, I asked Brian to mail me a new bolt, which he promptly committed to do. 2 months go by, no bolt. Another email. No response. A phone call. "Bolt is coming". 2 more months, no bolt. Another email. "Bolt is coming- I have talked to parts department". 2 more months, still no bolt! It has now been six months. Really awful experience. To much time wasted to try to procure a $1 bolt.

acura_owner

15 de oct. de 2011

We took our TL in for a routine service and the technician failed to renew our state inspection tags. This led to me getting a ticket. When I called the service department to complain that the inspection was overlooked the supervisor on duty (Brian) was rude and told me that it was my own fault as the owner of the vehicle. Excuse me for assuming that a job was done correctly. We don't drive this car very often and I got the ticket the first day I drove it after the service was complete. Brian the supervisor proceeded to lecture me and refused to credit us any money for the out of pocket expense we had to pay to get the inspection done at a gas station by our house. The dealership is not very close to our house and with a baby it's hard to make it all the way out there without some planning, and we had to get the inspection done right away. I give Brian the supervisor a rating of -100 for customer service and hope no one has to deal with him directly. However, we were called back by Brian G, I believe one of the service advisers, and he was more than happy to credit us some money for the out of pocket expense and inconvenience. He apologized for the oversight and understood that while the technician caught $400 worth of other fixes to our car, he should've also caught the expired state inspection sticker as well. This positive rating is only for BRIAN G, NOT the supervisor also named Brian, he was quite frankly a jerk to me on the phone.

mr_raja

3 de oct. de 2011

I bought a brand new TL from these guys over the weekend and I want to say that my experience was absolutely different than what Cville had. The Sales person, Eddie, was friendly, and the manager, Tim, was extremely courteous. They offered me a good price for my trade and also were more than willing to earn my business. Lets just say that I am very happy with my purchase and will definitely be contacting these guys in my future purchases too.

mr_raja

1 de oct. de 2011

You bet I will recommend this dealership. But only in non-rush hours. Not at the dealership, but on the road outside. The dealership is off of Leesburg Pike, and God it sucks to drive on it during rush hour. Anyways, on to the dealer. I got there at a bit late because of the traffic but was courteously greeted by Tim. He handed me over to Eddie for the test drive and all. GREAT SERVICE is all I can think of. Their price was the best in the area, I drove 33 miles from my home to these guys for the purchase. That should tell you something. Tim and Eddie were absolute pleasure to work with. They gave me a good price for my trade and also a good price for their car. I will definitely recommend these guys to any of my friend who is in the market for an Acura.

iacpbja

24 de sep. de 2011

I've taken my Acura RSX to Radley Acura over the past 5 years because it's conveniently located near my home and work. Customer service is mediocre. They have a bevy of teenagers hanging around the counter with not much to do and a lax attitude. The service managers are always trying to upsell another service regardless of what you go there for. They are always trying to conduct telephone surveys after service is provided, but they don't implement new practices to improve service. They are also extremely expensive and unapologetic about it. They claim not to be able to provide discounts or a deal for good customers and do not return calls when post-service problems are reported. Beware of their offer to provide *free* loaner cars. This is a ploy to introduce you to their newer models, but you are required to sign a rental contract with many stipulations. Don't do it; they are looking for another way to make a buck when you don't clarify the terms of the *loan*. I agree with many of the other comments and plan to take my car to other service providers despite the inconvenience to me.

oldredrider 929

2 de sep. de 2011

Brought my wife's car in for routine service and was as always treated with the utmost of repect from brian groleau. brian and his team performed the routine work and also help save us from wrecking very expensive tires. brian noticed that the tires were wearing unevenly and recommended that we align them before they were ruined.Once again, Brian went out of his way to look for potential problems that could turn into major trouble.He is to be commended for doing a thorough and ethical job.

raider2

24 de ago. de 2011

The service department is horrible! Radley service is overpriced and the majority of the service people are rude, inconsiderate know it alls. Take your car anywhere but here. This place is a nightmare.

sbusi

15 de ago. de 2011

I have taken my 2004 MDX to Radley Acura for service and maintenance for over 5 years. I had always found the techs to be friendly and competent. I plan on keeping my car until the day it dies so I always do the appropriate maintenance on it even though it is a bit pricy. I had developed a sense of trust with the dealership and always end up doing what they suggest. A little over a week ago my husband and I were driving along and the engine started revving on its own. We pulled over and the car would not go at all when we would step on the gas. We got out and found brownish red fluid all over the ground. We called AAA to tow us and called Radley Acura. Vic at Radley Acura said to have it towed to them and they have a loaner waiting for us. Great deal, right? Easy enough? We get to Acura, no problem, and I meet Vic. I got a bad vibe from him right away and even voiced these concerns to my husband. That evening Vic called to tell me the damage. He told me that the hose between the radiator and transmission broke and the radiator cracked. I immediately was worried about the transmission or thought it was the original problem as I had a new transmission put in less than 2 years ago and was under warrenty for it (a problem that many other Acura MDX owners have had actually). He said he would run all the tests on the transmission but the problem was the hose and radiator and total cost - $2700. $2700!!! I put thousands and thousands of dollars into this car at Radley Acura and I was disgusted. He then said that he saw on my history that I had put so much money in, especially this past year, that he talked to his manager and he could get it down to $1900. $1900 still? Really? So I got off the phone with him and immediately called my husband and father-in-law who is a consultant to a local Honda dealer (Honda and Acura are the same thing). So he looked at the book to see what this really would cost and he said around $800 and this guy is clearly trying to scam me. The next day, before I could even do anything, Vic called me TWICE before 11am to see if I had decided. I felt pressured and annoyed. I said no I had not. Later that day I spoke to Brian, the tech that I had worked with before and did like and trust and he hinted that something was up. When my husband called the manager, we were told that Vic would no longer be contacting us. The next day Brian called me and handled my case from them on out. After Brian did his own review, I ended up paying less than $900 out the door. I have also been trying to call Dan, a manager there, for over a week and he will not call me back. I just dont trust them anymore and was so insulted at how I was treated.

joanne.harney

9 de ago. de 2011

I had an early morning appointment for a scheduled service and arrived before opening time. My car was taken in immediately. I was advised of the nature of the service and approximately how long it would take. After an initial inspection, I was given some recommendations of additional work. The work was finished before the estiomated time and the car was delivered in a clean condition.

mikemeg

4 de ago. de 2011

Had a last-minute need for preventive maintenance. Vic fit me right in, got everything done smoothly, and gave me a good price. Bought my car used from Radley a few years ago and got an excellent price and a quality vehicle in great condition.

keepsdad

2 de ago. de 2011

Brought my daughter's acura tsx in for service today and once again brian groleau went out of his way to service her car.what started out as a routine oil change could have turned into something serious had brian not diagnosed a problem in its very early stage.considering that my daughter will be taking this car back to college in New York soon I am extremely grateful that brian diagnosed the problem now.brian is a true asset to the dealership and a total professional.

dperrotto

1 de ago. de 2011

It has always been great experience when dealing with Radley Acura. Vic has been my service consultant for the last couple of times and he has gone out of his way to be helpful, friendly and has gotten the work done timely. I would definatley recommend Radely not only becuase the I really like the Acura but for service as well.Keep up the great work.Thanks.

SebrinaVA

29 de jul. de 2011

Every time I call to get an appointment, I can get one on the same day if I want it. When I enter the Service area, I'm always greeted warmly and professionally and Brian always knows who I am and why I'm there. The work done on my car is always done well and in a timely manner - always ready on the same day.

pritsios

28 de jul. de 2011

Vic has been wonderful. He could always be reached-by phone, email or text. He was prompt in getting me answers to my questions, recognized me when I entered the dealership and remembered my name. I trust him and that is most important.

srinivasnagaraj

25 de jul. de 2011

In the middle of my roadtrip from Tampa to Buffalo, in one of the rest areas close to Florence, SC on I-95 my steering wheel was hard to turn, realized that the power steering reservoir was empty due to a leak in my new Acura MDX 2011( ~7000 miles). Filled it up with power steering fluid and drove to an Acura dealer nearby, who could not diagnose/fix the problem since he did not have a technician on Saturday.Drove to Radley Acura, Falls Church, VA (since they are open on Sundays) and they diagnosed that the leak was from the POWER STEERING RACK. The dealer replaced the rack and it has not leaked ever since.I specially thank Mr. Vic Dunbar, my savior, for his excellence in helping to resolve the issue in a timely fashion and updating the progress frequently before and during the repair process. He also was kind enough to call us more than couple of times to check out if we had any problems since the vehicle was repaired.

fwhite04

21 de jul. de 2011

I have purchased many cars and Acura has the best service by far. My service advisor is Sherman and he has been great. Radley seems to really care about their customers. The service area is clean and is comfortable. I also think the loaner car program is a great perk. I have never had a dealership to this and I think they all should.Keep up the good work.

wckirby

12 de jul. de 2011

Brian Groleau sets the bar for providing top-notch auto service. His knowledge, customer-relations, and dedication have shown through each time I have come into Radley Acura for service. Whether it be a routine maintenance visit or bodywork, he's made all of my car services seamless. Hands down the best service team I've worked with, and Brian is the lead player.

cbianchetta

10 de jul. de 2011

Sherman was amazingly helpful as always. I mentioned to Sherman my feelings about purchasing a new vehicle coming up soon. I truly dislike the Acura cars MDX - too big for meRDX - 4 cylindar(not a fan)ZDX - I can't fit in this SUV..way too smallTL - the look is still just average and the turning radius is absolutely horrible...Most likely I'll leave Acura for this reason for either BMW, Audi, Infiniti... the only reason why I'll look at Acura is due to Sherman and the service team. They're amazing. I won't know if it's worth buying a car that's average on looks until the purchase time. Thanks again Service Team!!

jammaal

9 de jul. de 2011

I am taking the pains to allocate part of my busy schedule to make sure that Radlley know that it has an asset in the outstanding services Sherman always gives.Because of him, I bring my Honda pilot services to you . Bought new Tl from you because of his recommendation. Hat is off to you and him in particular.

bconklin

8 de jul. de 2011

I have owned many cars and have had even more serviced. Radley Acura, and Brian Groleau in particular, set the bar for customer service. Outstanding dealership and service department.

nmclaug4

8 de jul. de 2011

Brought my car into have maintenance and service light checked. Vic was nice and courtious with a friendly greeting. I explained to him my concerns, he was receptive and gave me an accurate timeline and description of how the process will go. Vic was very responsive, and stayed in great communication throughout the process. I have always been skeptical of getting service work done on my car, but Vic gained our trust throughout the whole process.

mrosensweig

8 de jul. de 2011

Brian is friendly, attentive, and thorough. Making sure that I was informed as to status of my repair. When I asked some questions about how the car determines maintenance interval, he did a great job of explaining how its done. Great Job.

mclean1965

7 de jul. de 2011

Radley Acura is customer satisfaction focused. I brought two vehicles in for scheduled maintenance. The service writer thoroughly explained everything that would be done during the service each time and provided the pricing so there were no surprises. When I explained to the service writer that I had appointments, the service arranged for me to have a loaner vehicle free of charge.A few days after each service the service writer followed up to make sure the vehicle was not experiencing any problems, and I was satisfied with my experience.

MTaylor9912

6 de jul. de 2011

I scheduled an appointment for service because my heated seats wouldn't turn off. I was told that i could drop the car off at 730 and pick up a rental car. I arrive at 715 and was told that i couldn't get a rental car unless they couldn't fix the problem in 2 1/2 hours. I decide to take a seat and wait anyways due to it being 90 degrees everyday and i want this fixed. Less then a minute later Sherman calls me out to the car and says that my seat is not hot. He tells me the light for the heated seat is not on so the heater is not on. He says he can have the techs look at it but they will tell me the same thing. I told him when its 90 outside i have to drive with my ac on blast and when i get home my butt and back are burning and tingling. He then tells me i have a black car with black leather... like i don't know that black gets hot and can't tell the difference between then sun and a heated seat. He then asks me to drive the car around the block and make the seat "hot" or that a tech might want to ride with me to see if it gets hot. At this point i was fed up with his attitude and disrespect towards me and I told him i will take it somewhere else to be looked at. I drove 1 hour back to my house(with my back and butt still burning) to make an appointment with Rosenthal Acura. If you walk in and sees Sherman at the first desk i suggest taking a few more steps to speak with another service adviser. I will not be doing anymore business of any kind(even my free oil changes) with Radley Acura and will do my best to let everyone know about the terrible customer service i had experienced.

ems64

28 de jun. de 2011

This is a great dealership because of my past experiences with the services manager Jorge. However this time around I had to deal with some guy named Vic who I couldnt believe was actually employed by this great dealership. I just purchased a new Acura after trading in my old one, all done from another location, wanting to get maintenance and make sure my new purchase was done right. Got no reaction, just a stare from Vic as I was walking towards him for assistance. Got no greeting from him, just forced to talk, very unwelcoming. Completely unwilling to assist me, all he said is "if there is no problem with the car, why do you want to have it checked." At that point I simply picked up his business card and left. As a manager of a large business, I understand the importance of great customer service, and Vic will be used as an example of what not to do when I train my staff. Get rid of this guy.

23Leah

24 de jun. de 2011

I'm told and aware what needs to get done. I don't get pushed into something I don't want done to my car. I'm treated with respect.

gychang

17 de jun. de 2011

Although I've taken my Acura MDX to Radley before for service, this was the first time Brian was my service consultant. He was excellent in every regard from keeping me informed of when my car would be ready to getting a loaner car with ease to pleasantly answering all my questions about specific details. Since we are moving overseas for 3 years where there are no Acuras(!), we needed to have everything be in tip-top shape, especially since the warranty period is also almost over. That said, the price was a little hefty due to all the necessary maintenance the car needed to have done (which is why I had to rate that category a 4), but Brian did his best to calculate all the discounts for which we qualified. Had he not done that, it would have cost much more!

tw1026

16 de jun. de 2011

I have continously received exceptional service from Mr. Brian Groleau. He always makes me feel good about bringing my car in for service. I know that I can trust his advice and count on him to go above and beyond to exceed my expectations. Thanks to Brian and the other great staff at Radley Acura I will continue to own only Acura vehicles.

1995hoo

13 de jun. de 2011

I had to check "3 (OK)" for the price because I wound up having the timing belt replaced and that always hurts. It wasn't Brian Groleau's fault that the price hurts, of course, but I wanted to give an honest answer! In fact I greatly appreciated his assistance. I took my Acura TL to Radley Acura for routine servicing and the day before the service the check engine light came on, so I asked him to investigate that as well. The technician discovered the cause and found two other problems. Before raising them with me, Mr. Groleau had already contacted my extended warranty provider and verified that most of the work needed (aside from the routine servicing and the timing belt, as those are wear items) would be covered by the warranty. He immediately arranged for a loaner car and called me promptly the next day when the work was done. I've dealt with Mr. Groleau before but never for a situation where several "serious" repairs were needed. I very much appreciate his professionalism and his candor in explaining exactly what was wrong with the car; I also appreciate his frank discussion of the advantages versus disadvantages of servicing the timing belt at this time (one of the warranty repairs involved replacement of the water pump, so I knew--and he confirmed--that it would be cheaper for me to do the timing belt now than to take everything apart again in the future).

Mr.P

10 de jun. de 2011

I've been dealing with Brian for the last few years and it's always 100% customer seervice. I always leave satisified with the results and the quality of work. Brian always makes sure there is a loaner car avalible and gets my car back to me in a timely fashion.

johnmcross

8 de jun. de 2011

I am continually impressed with the work of Radley Acura to keep my eight year old TSX in tip top condition. Keep up the good work, Brian.

AnthonyH

8 de jun. de 2011

I actually had a bad experience my first time through service. I got a flat tire and had to jump through hoops to get my maintenance plan to go in effect. But through this opportunity, Carolyn Mason, not my first service writer, took on to help me with my vehicle. She has been nothing more than perfect in helping me with maintenance and taking care of the car in general. I really feel she cares for her customers which in turns reflects the dealership for hiring someone like her.

sbuttrick

8 de jun. de 2011

Brian, provided early and often feedback while my TSX was being repaired and what needed to be done and weather it was covered under warranty or not. Also supported me on an extended alignment warranty to keep in line with the lease I have. I would fully recommend the sales and service at Radley. Brian and Victor were just great yesterday and will drive the extra distance to get my car serviced by Radley versus a closer dealership.Thanks,Scott

richmond

3 de jun. de 2011

Brought my 2006 MDX in for routine service in October 2010 and left with a new 2010 MDX with the Advanced Navigation Package and boy am I glad I did! You see--I am a Florida resident and was visiting my son in Mclean and found Radley in the phone book and had no reason to buy a car or so I thought. My 2006 was a good car. I was not interested in new seats or impressing my neigbors. Here is where Brian Groleau came in to the picture. My routine oil change was not so routine and I had to leave the 2006 MDX overnight and he gave me a 2010 MDX loner. He took the time to talk to me as a friend. He said his father had purchased a new MDX with the Advanced Navigation System and gave me the reasons his father liked it...They were the exact reasons I would consider a new car. Our drive from Florida to Mclean to New York and back is a big pain and dangerous. Regular cruise control left my wife holding on as I moved too fast and too close to the car in front of me or switching lanes without being totally sure of my blind spot. No more panic--pure pleasure and comfort. I am in Mclean today and had my first service(7000 miles). Radley did exactly what they said they would do in October--even loned me a cell phone so I could check out the mall across the street. By the way, the October "deal" was excellent and handled in a very friendly and professional manner. Dr. Henry Richmond

Bellemajik

2 de jun. de 2011

Briam is always a pleasure to work with. He is very professional and personable. Whenever I need to bring my car in, I call him and he tells when when to be there so that I don't have to wait around. He makes getting my car serviced as easy as possible.

vickyh

1 de jun. de 2011

Brian is always friendly and greets me.I get email reminders for my set appointments.Appointment times are flexible.Service and communication is done in a timely mannerGreat extended warranty coverageI call Brian at a direct number.Loaners are available.Car is returned clean and vacumned.Pricing is reasonable.All service is explained in terms that I understand.

nickschmidle

31 de may. de 2011

We just bought a car from this dealership BECAUSE of Carolyn Mason. She has gone over and above for us with our old TSX and we are now lifelong Acura owners because of her. This past weekend we purchased a 2008 RDX from a salesman there named Sam Yohanns and felt that we were in great company too.

bmiller029

31 de may. de 2011

Brian Groleau makes my experience at Radley worth going to. When I have a problem with my car I know I can go to him and he will tell me straight up whats going on with my car. He lets me know what I need to get fix and what I can go without. I never feel like he is trying to over sell me on stuff I don't really need. He understands that what people are looking for and how to help them.

GEMierke

30 de may. de 2011

I learned that my air conditioner was not working properly when the weather turned unseasonably hot. I took the car to Radley Acura (where I purchased it new)for service. Brian provided very good service which included picking me up at home personaly and taking me to get my car. The only reason that I rated the overall experience as "good" was that the repairs required an extra day because the parts were not immediately on hand. Brian did everything as well as he could have.

keepsdad

27 de may. de 2011

I have been to many dealerships over the years but have never encountered a service writer like Brian Groleau. He is honest,efficient and completely knowledgeable of his products. In fact, for many years now brian has serviced four acuras for my family, an rsx, a tsx, a tl and a nsx. there is no one I would let touch any of my cars other than brian. he is a true professional and someone who gives radley acura a very good reputation.

Fournier

26 de may. de 2011

Brian Groleau was very knowledgeable about the Acura/Honda car and SUV lines. He took the time to answer all of my questions about safe cars for teenage drivers. He also went over my car bill with me and gave me helpful and detailed feedback about each expense. He was organized, communicative, knowledgeable and helpful. This was a positive experience and I would recommend to others that they patronize the Radley Acura dealership, due to Brian's positive interface with customers.

acurasrawesome

26 de may. de 2011

I continue to be very impressed with Radley Acura simply because of their exceptional service manager Brian Groleau. To be honest, when I bought my car there I was not overly impressed with the new car sales team, but I continually drive far out of my way to bring both of my Acura to Radley for service because I know I will be treated so well by Brian Groleau. Brian is exceptional across the board. He is very flexible in scheduling, he arranges the loaner car (and he always asks why type of loaner I need....SUV, Sedan, etc). When he sees you arrive at the dealership, he walks out from behind his desk to greet you and he remembers your name, asks about your family, and makes you feel very comfortable. Brian is always ethical and treats me fairly. I never have felt in the numerous times I have had my cars in for maintenance over the years, that Brian was ever dishonest or tried to sell me something or perform corrective maintenance that was not required. I feel that he is the best of both worlds....he represents Radley Acura very well, but he also looks out for the customer, trying to save them money when possible. For instance, when I picked up my car this week, it was several hundred dollars. Brian told me "I know this trip cost more than you planned, so lets hold off on replacing your brake pads until your next visit". I trust his judgement and I appreciate him being considerate of helping me manage my car costs where possible. My wife works in Bethesda and has an Acura dealership one block from her office. It would be very convenient for our family to have her drop off the car and walk to work, but I drive 45 min to drop my car off at Radley simply because I trust that Brian Groleau will take great care of my family and I.

CABARCA

23 de may. de 2011

Radley Acura and I date back to 1997, I purchased my Acura Integra and now own a 2006 TSX. I have worked with both Robert Azu (Sales) and Jeremy Logsdon (Service) for many years. From Sales to Service, my experiences have been beyond my expectations. Both Robert and Jeremy are friendly, courteous and professional. Over the years, I've relied on Jeremy's knowledge from minor to major maintenance. He is attentive and informative to our vehicle's needs. His dedication is truly appreciated to keep my family safe on the road. Thank you,Carlos

jcho

21 de may. de 2011

Had to get the transmission service and oil change. Discount coupon, reasonable price ($25 oil change), very friendly staff (showed my 3 year old around the shop), quality work, and free car wash. Good value overall. I own 4 Hondas and Acuras and always take them to Radley in B-Cross roads.

john 234

19 de may. de 2011

I brought my Acura in for an oil change and Brian Groleau was my service advisor. First of all, he greeted me with a great attitude and was very polite. I told him my car needed an oil change and I would wait for it to be done. I asked him a few questions about the operation of some of the car features to which he showed me...such a wealth of knowledge!When the work was completed, he came and got me and reminded me of some upcoming service requirements for which I am grateful. I responded that I would call him for an appointment in the near future.Brian Groleau can be viewed as having excellent customer service skills.

MyAcura

18 de may. de 2011

I used to take my Acura to another dealer and have rarely been completely satisfied with the work performed or the manner in which the service writers have treated me. Many friends of mine who own Acura vehicles told me of a service writer at Radley Acura that is very knowledgeable, friendly and treats his customers that all people would want to be treated. I have never felt he was pushing service that was not truely needed. He takes the time to explain any recommended service beyond what I brought my car in for. Now I can say without a doubt that Karen Radley Acura, specifically Brian Groleau, is going to be my permanent dealership in which I have my Acura serviced.Thank you Brian for your consistently professional,friendly attitude and especially your excellent knowledge of Acura vehicles.Karen Radley Acura needs to know of how valuable of an asset you are to their organization.

djbaez

14 de may. de 2011

I had a problem with my car not starting. They told me everything was fine. I asked them to check the battery again and they said that was the problem. They did end up replacing the battery under warranty but I had to point them in the right direction. I felt they were more concerned with up selling me air conditioning, brake fluid, and other flushes.

Beach Bum

14 de may. de 2011

I continuously received excellent service at Radley Acura. Brian Groleau has been my service consultant my last two visits. Both visits have been very positive. I've dropped my car off before work and it has been ready as promised by the end of my work day.

bsebaloaf

12 de may. de 2011

Radley has always been great from end-to-end at keeping me happy and in a fine tuned Acura TL. From the time I call to make an appointment for service until I drive my car off the lot, they are in the top echelon of performance and service to the customer. Brian Groleau exemplifies this level of dedication to customer satisfaction. I will not take my car anywhere for service but to Brian Groleau at Radley Acura.

Doug151

12 de may. de 2011

This was my first visit for service at Radley. Unlike past experiences at other dealers, the work was done as promised, within the time given (2 hours) and with no hassle. Brian and staff exceeded my expectations. I will certainly call Brian/Radley for future service work.

honda4824

10 de may. de 2011

I have purchased several autos from this dealership (Sonny is the best salesperson). I also have them service their and Sohail is the top notch service advisor. The place is clean and the people are very friendly and efficient. Service is top notch. Sohail always has a loaner ready to go. I travel about an hour and a half to get there and pass several acura dealers on the way but the trip to Radley is worth it. Recently there was a transmission problem with one of my acuras. Mark Smith stepped in on my behalf and contacted acura and got them to cover most of the cost of a new transmission, even though the car was 10 years old (but low mileage).This is a great place to buy a car and have it serviced and the people really care and treat you great. First class all the way.

smithwham

9 de may. de 2011

Wonderful service Staff, Sohail is great with attention to detail and does a thorough job in following up. Highly recommend him. They don;t try to tag on other services or up sell un necessary options. Also like the fact that they have late service hours. Their customer lounge could use upgrades though.

bannerx3

5 de may. de 2011

This was by far the most positive new car buying experience we've had. We had contacted several dealerships in addition to Radley, and some never responded, or wouldn't commit to anything via phone or email. The sales staff a Radley was willing to negotiate the price over the phone and promised that when we came in to sign the papers there would be no surprises. There weren't, aside from the fact that everything was as agreed upon! No last minute sales pitches, just very pleasant and low-key service. This is the way all car buying should be.

brian baker

5 de may. de 2011

Acura service staff politely and low-key, requested my appraisal, which I'm more than happy to provide as they've been consistently exceptional, outstanding even, since 1995 when they took over servicing my 1994 Integra (bought elsewhere) until 2004, when I bought my bulletproof TSX w/ lifetime free oil changes and VA state inspections. I loved my 94 Integra and I love my 04 TSX, both of which have been very economical to operate and maintain. For the past 16 years Radley service staff have been, again, consistently technically outstanding and extraordinarly professional, courteous, kind and helpful. Brian G. epitomizes Radley's apparent serious and ongoing committment to provide consistently excellent customer service. Radley 'advances' the state-of-the-art in both dealership and service departments, providing experiences that have consistently exceeded my expectations.

anm717

3 de may. de 2011

Sohail is a excellent service advisor. Always has car ready when promised and is very friendly. I have brought my car in for numerous services and the service is always excellent. Loaner cars are always at hand so this is very helpfil for me. He is an asset to the Radley organization.

darianmims

3 de may. de 2011

By far the best service I've received while getting my car serviced. Dealers are known to be expensive. However, I was able to get quality service at a reasonable price. Mr. Nasim was very polite and his knowledge was excellent. Two thumbs up.....

mustafa2323

2 de may. de 2011

I have an MDX and usually go to radley for all my oil changes and regular maintenance. Pantelis usually takes care of me most of the time. He's brief and straight to the point and does not try to up sell parts or services which of course i appreciate since it saves me $$.

gabriehh

2 de may. de 2011

Pantelis provided impeccable customer service and sure I had a clear understanding of the types of service my car required, and tips on how to best take car of my Acura. His friendliness and professionalism is the reason I have continued to take my car back to Radley Acura for all of my maintenance and service needs. I have even encouraged family members to do the same. I would highly recommend Radley for purchasing and/or maintaining an Acura. I was thoroughly impressed, and they continue to exceed my expectations.

jcavin

2 de may. de 2011

my visits to Radley Acura have always been a pleasurable experience thanks to Sohail Nasim... Sohail has been very helpful in explaining to my what my car needs and why. he has been very fair in telling me my needs in order of importance so i can budget my repairs and keep my car on the road at the same time. I feel I am always treated with respect and honesty thanks to Sohail.

jayluvsu

2 de may. de 2011

Sohail's performance has always been outstanding. Anytime I need help I can always count on him to assist. Times in which I do not understand the problems associated with my car, Sohails has outlined the issue, in laymans terms. We have also outlined a list of fixes that would most certainly lengthen the life of my car.

smatneja1

2 de may. de 2011

Sohail is always very helpful and knows everything that I need to know about. He has been extrmely courteous and accomodating. He has made very trip to the Acura dealership a memorable one. All our trips for service on my new MDX have gone flawlessly with him. WAY TO GO SOHAIL!!!

sanchez21

2 de may. de 2011

Sohail Nasim is an awesome individual that makes his customers feel at home. Everytime i have been there Sohail has been punctual, friendly, welcoming, accomadating (while i wait for my car) and makes sure I have a smile when i walk out the service center. How would i rate Sohail performance and representation for Radley Acura it would be EXCELLENT. Cynthia Sanchez

TSXFan

1 de may. de 2011

Overall, great customer service.Smooth delivery process, relatively easy negotiation process.I worked with Alladin, Tim, and Steve, and jointly the team worked well to get me a good deal. I would recommend this dealership. Unlike some other dealerships, they are willing to work with you over the phone and not insist that you come in first.

bawilson

1 de may. de 2011

I took my 97 Acura Integra into the service bay on Saturday afternoon, without an appointment, to check on feasibility of getting my driver-side headlight replaced (low beam was out). Brian got up from his desk and walked out to the car saying that he would take a look at it and might be able to fix it right there. He popped the hood....and said he could fix. He took out the burnt out bulb and went with me to the Parts window and asked them to get a replacement. I was skeptical whether they would have the piece in stock for a 14 year old car....but sure enough...they did. Brian took the part and installed. Total cost $15. Total time...less than 15 minutes. All the while, Brian was very pleasant and professional. A very pleasant suprise and experience.

stry9735

30 de abr. de 2011

It was time to buy a car again. I was not looking forward to the experience that I had when I bought my last one. I did research on line and decided on an Acura this time after reading about the safety ratings. I decided to get offers from two N. Va. Acura dealers. I got the typical "run around" from my local dealer in Chantilly and decided to give Radley in Falls Chuch a call. I spoke with Mohammad and he was respectful and to the point on the phone. I agreed to come in and give him a chance. He greeted me pleasantly, discussed what I needed, showed me some cars and gave me a price that was fair. I had done some price research prior to coming in. We made the deal, arranged payment and while I was doing paperwork he got the car prepared. This all happened with enough time for me not to miss one second of the super bowl. (Go Steelrs:) )I would HIGHLY recommend this dealer, and in particular, Mohammad Khan.

tom118

25 de abr. de 2011

My experience was a very pleasant one. Brian G. was very courteous and helpful. He reviewed all of the required and optional services that were available, answered my questions directly, and implemented my decisions. My car was delivered on time at the quoted price.

acurachick

24 de abr. de 2011

Purchased my TSX here and it was a good experience. My original service guy David R. was awesome. Brian was my service rep on 4/22/11 and he was also very professional: friendly, knowledgeable, and accommodating. Was honest about not recommending service that wasn't immediatley necessary.

lochinus

23 de abr. de 2011

The best dealership we've ever been to! 100% Satisfaction! Highly recommended! Reasonable Prices.Smooth transactions. A++++++My advice: Do your homework before you visit any dealership!!!Bought a new 2011 MDX with Tech/Entertainment + other options.

bpfrazier

12 de abr. de 2011

After an awful purchase experience two years ago, I've been thrilled with their service department. Brian Groleau was a huge help and very accommodating. He gave me recommendations, an idea of what was to come for the next 12-18 months for my vehicle, and all around great customer service. I've had consistent results from previous customer service reps in past visits as well. I'd recommend this dealer to anyone based on their service department alone.

HoosAir

5 de abr. de 2011

Had roof rails, cross bars, and running boards installed on my 2008 Acura MDX and also purchased a tri-fold cargo tray. Brian Groleau was responsive and quoted a fair price. He and the other employees I met were a a pleasure to deal with. Highly recommend the dealership.

COL T

1 de abr. de 2011

I just wanted to take a minute to comment on the exceptional service experience that I have every time I come in to Radley Acura in Falls Church. Ive been bringing my 2002 MDX here since the fall of 02 and couldnt be any happier with my service. First was Sargio DesDuneswho was absolutely top-notchand for the past 3 years, Jeremy Logsdon has been my service consultant. Whenever I am due for maintenance or need a repair, he takes the best care of me and my MDX. He provides detailed answers to my questions, and offers knowledgeable advice on recommended maintenance, esp. as my vehicle ages. I have even called Jeremy while travelling, out of state, for assistance, and he always takes the time to answer my questions and help me out. Hes more like a friend than a service advisor. If I need a loaner, he makes it happen. If I chose to wait, he keeps me informed. If he can apply a discount, he does. I feel I am treated well and fairly by Jeremy and his team. This outstanding level of service is why customers return to a dealership. And, I suspect, while Ill chose to buy another Acura (over a comparable Japanese luxury vehicle) when the time comes to replace mine. I dont know how he maintains the hours he works, or keeps the smile on his face, but Im glad he does!

Merlin4318

1 de abr. de 2011

Over a period of 10 years we bought three slightly-used Acuras from Lincoln Tucker at Radley Acura. We liked working with Lincoln. He was knowledgeable and always very low key, never exerting any pressure. The next time we want another Acura we'll hope that Lincoln Tucker is still at Radley.For service, Assistant Service Manager Jeremy Logsdon is your man. I dealt with Jeremy for at least five years and learned to trust him and rely on his advice. When things needed to be done he explained why, and in terms I could understand. He alerted me to future coming needs without ever pressuring me to take care of it on the current visit. As best I can recall, in ten years of relying on Radley for service only once did I have to go back a second time for the same problem, and that was before Jeremy was there. I never experienced any surprises when it came to paying the bill--no unrequested services peformed without asking me, no unexpected hidden charges, and service was always completed by the time promised. If there were any specials or savings to be had, Jeremy always saw that I got them. Radley is one of the few dealerships where I felt I could always go in without having my guard up first. Acura service is never cheap but I never felt like Radley was trying to take advantage of me.Because of design changes in the Acura line we've now switched to another make of car, but giving up Radley service was one of the difficult choices I had to make in doing this transaction. If I have another Acura in the future I'll certainly return to Radley for service, and will hope that Jeremy Logsdon is still there.

mfrantz

31 de mar. de 2011

I didn't buy my Acura MDX here but have started getting it serviced at Radley. Each time my experience seems to get better and better...and it started out exceptional to begin with! Whole team is very customer focused, quite talented and the mechanics/shop folks are thorough and skilled. If you are thinking of going there, I highly encourage you to ask for Jeremy Logsdon as your service rep. Again, other folks are very good but have to give him total props as he has been amongst the very best I've ever worked with at any dealership (including the vaunted BMW platform - my previous car). He's very responsive, active on email, text, etc., very knowledgeable about the Acuras, solution oriented with his customers and brings a high-energy level to his job. Radley is great and he's a perfect embodiment of their character, class and customer service.

vw12345

31 de mar. de 2011

Great experience today. I went to the service dept. to get my VA inspection. Brian Groleau was friendly, helpful, and kept me updated on the status of my vehicle and the estimated wait time. Also, the waiting area is clean and has plenty of comfortable seating.

tddanie

30 de mar. de 2011

I bought my 2010 TSX from Radley back in June 2010. Since then, my car has been back to Radley for routine service. This past weekend, I returned to Radley for a B1 service. When I called to make the appointment earlier in the week, Brian was extreme friendly and knowledgeable around what the service would entail and how long it would take. The service was performed with the utmost quality and within the stated timeframe. Upon completion of the service, Brian explained to me the next steps for maintenance on my vehicle and offered to setup the appointment as needed. Brian's has exceptional customer service and I am so glad that I have him as a service advisor.I would also like to note in previous encounters with Brian, when there was an issue, he was responsive and accomodating to fix the issue. A sign of true commitment to the customer. I will continue to bring my car to Radley ;-)

sscontras

29 de mar. de 2011

My 3rd car from Radely and my second from Al. I bought my first one from his brother who no longer works at Radley. Great incentives to do a new lease with two months to go on my 2008 TL. Dealership was really pushing the 2011 hard as the 2012 were realeased on 3.18. I would have preferred the 2012 but Al made the price differential to big on 2011 to do otherwise. Loaded 2011 for $400/month no money down.

poppapooh

29 de mar. de 2011

A Karen Radley Acura customer since 1996 and this is vehicle number 7. I drive extra miles, passing other Acura dealers, to purchase and have service done at Karen Radley.I would not utilize another dealership.The staff is like family...everyone calls you by name making it a personal experience. You never feel like a number!!

kellycansas

28 de mar. de 2011

Our first time servicing the car, they end up giving away the replacement parts they had ordered for us to another customer. Without apology, they said they needed to hold onto our car for a few more days. Absolutely ridiculous. No offer of compensation.

geoffroser

28 de mar. de 2011

I had an outstanding experience last week at Radley Acura with Sunny Naiyer and the Radley management team. I upgraded my TL to a new 2011 model. They made the experience very pleasant for me. I was in and out of there very quickly, and I got a great price on the car. Thanks Radley!. The sales rep, Sunny, is one of the best I have ever worked with. I have followed him around from one dealership to another. Sunny is awesome!

smyersvt

27 de mar. de 2011

We worked with Sunny to purchase our new Acura MDX and he was wonderful! Sunny was extremely patient with us and took the extra time to really show us all the great perks of the car and let us test drive it a few times. He also walked us through all of the great technology the car has to offer and explained each feature. We left feeling VERY confident with our purchase. Radley Acura was recommended to us and we will definitely be recommending the dealership and Sunny to others! Thanks!

wserra

27 de mar. de 2011

Brian Groleau, my service consultant, was extremely informative. I had an A1 service due on my '06 TL and Brian was very helpful in explaining the service call. Although a routine call, he actually helped more by answering quite a few more questions than was related to this visit. He's obviously experienced with Acura cars as he is with customers because he was patient and willing to spend the time with me to explain my options in maintaining my car. During this call, he kept me informed before, during, and after the service and it was very much appreciated. From the time I purchased my TL from Radley Acura to every service call since, I've had exceptional experiences. Thank you Brian and thank you Karen Radley!

ZEINAB GESSO

27 de mar. de 2011

Sherman is awsome service person,Great personality, Sherman Hashi Has Been My Service Rep. Entire Time I Have Owned My Acura 2011 MDX & other previous Acura SUVs, He Always Stops What Hes Doing When I Pull In The Lane And Treats Me As If Im The Only Customer Hes Helping Even Though I See Him Helping 20 Other People During My Wait. I Am Very Impressed With the Customer Service In General at This Facility and I Tell Everyone I Come In Contact With That Radley Is the Dealership to Use.

KaitA

26 de mar. de 2011

I recently purchased a 2011 Acura RDX from Radley Acura, and had a great experience working with Ahn. We drove from Baltimore to Radley because they had the best price around. When we got there the staff was friendly and helpful and got us in and out quickly with no hassle. I was very pleased with the customer service we received and would recommend this dealership.

Yastrop

26 de mar. de 2011

I have given this Great rating for Radley, primarily based on a specific service person, Carolyn Mason. Carolyn is outstanding. For years I have been having my car serviced at Radley. Each time I had my car serviced Carolyn explained in detail what was being done to the car, so I always felt confident I was recieving the best work possible. I am very impressed with Carolyn's professionalism and the amount and quality of service she provides.

DAM

23 de mar. de 2011

BAIT AND SWITCH -- they agreed to price over internet for specific car. After test driving and waiting to sign paperwork, they inform me they made a mistake, the price was actually $2k higher...stripped down version was at my price. I threw fit, got car. Should never have happened, and i am convinced they did this on purpose! Got me to drive an hour, drive, then retest, then wait for paperwork...then spring it on me as i am about to sign. FOOLISHNESS. Anh should be ashamed. Manager should be ashamed. Owner of this dealership should be ashamed.

wheelsbg

23 de mar. de 2011

Have used this dearlership in the past with great service. Mr. Al Gravi was very friendly, professional, and responsive to my questions and concerns. He assited in every way possible, helping me to get a good deal. I have owned Acuras since 1987 and find them providing outstanding performance.

iwilliams26

22 de mar. de 2011

I wish I could write a good review here but unfortunately my experiences have led me to write the latter. After three agonizing, not to mention costly, visits to this place I am officially done. My first bad experience was with Sherman regarding tire replacement on my 2009 Acura TSX in Dec '09. I had just bought my car in June of that year and had to replace three tires that kept bursting on the sidewalls. I planned to take the issue up with Michelin and asked Sherman to keep the tires, so I could have a Michelin dealer inspect them. After waiting at the dealership for two hours I get my car back with no tires. Sherman tells me they had already disposed of my tires and he realizes that I had nothing to present to Michelin but the tires we already gone. That was a $720 mess which Sherman showed no concern for other than making sure he got a good rating from the Acura survey folks for the one tire he did replace. Needless to say he totally didn't get a good rating from me.There was another incident with my rear brakes needing to be replaced at 20K miles, which is unheard of, and Brian Groleau tried to feed me some nonsense about brakes just wearing that way. It wasn't until I saw on a Honda website that they were actually involved in a Class B action lawsuit where other consumers had also noticed the premature brake wear and decided they weren't going to take no for an answer. Surprise surprise..the people won. I called Brian to ask him about this and he said he was aware but that is not something they are really able to speak on or point out at the dealership. Ok, that's fine, but why tell an unnecessary lie. He knew that wasn't normal wear and tear for breaks. It took almost ten minutes of probing just to find out that even if I did pay the $350 for the new brake design kit there was no guarantee that is was any less faulty than the original so off to Meineke I went.Today was the icing on the cake though. My poor Shelly (that's what I named my car) was in an accident in 09/10. The repair shop supposedly had it fixed but I had been running around with them for months trying to get them to admit that there was a still a lingering issue. It was a very obvious and annoying noise coming from my front tire. Finally, I said forget this and got the approval from my insurance company to take it to the dealership and see if they could find the issue. In their corner....they did. I had a wheel bearing that was bad and needed to be replaced. When Brian told me they found the issue I was so happy and relieved and explained to him the situation with the previous repair shop and how USAA was covering the costs of repair. To make things faster and easier I just paid out of pocket and was set to go on my merry little way. Besides my car being FILTHY which they said they vacuumed out and washed, there was no droning noise (my main concern) and all I had to do was get a car wash. It wasn't until I got across the street to the car wash that I noticed this dime size piece of paint missing from my door along with two smaller areas. So, now here we go again. I called Brian back to let him know my discovery. He says we'll note the damage and so on and so forth. I call today to clear up some missing insurance information and to follow up with some of the other issues I had talked to him about with my car. About maybe five minutes into the conversation Brian tells me how it seems no one there can make happy, how I am just making up stuff with my car and that I should just take my car somewhere else. The now shocked an offended me retorts by asking him how dare he make me out to be dishonest and tell me to take my car elsewhere when that is not his call to make. I also followed up by saying if I "made up" the issue then he "made up" the $350 invoice for the wheel bearing that was replaced. After refusing to get into anymore unpleasant word exchanges or subjecting myself to any worse professionalism I just asked to speak to the service manager which is NEVER there. I will not let this incident go uncorrected. There was no need for Brian to speak to me that way or imply the things he did which in my opinion sounded like someone who was just blurting out anything because they had reached the end of their ability to carry out an intelligible conversation. I mean really, who would be happy with having to go through all this with a car that is still covered under warranty. The whole point of me buying a new car was so I didn't have to deal with any of this nonsense. I feel so slighted by their service and just embarrassed by the way Brian handled the situation. I wasn't asking for any favors just for them to do what they were suppose to

Stadikon

19 de mar. de 2011

Sunny was very helpful all the way since we bought our car to whenever we had service requests. We had an issue with the tire and wiper, he got right on the job and took care of it. We appreciate his customer service and interest in keeping his customers happy. Thank you Sunny!

Pkang

16 de mar. de 2011

What you should expect from every Acura dealership. I had a weird rattling noise coming from my MDX. Jeremy was professional, knowledgeable, timely, and was great to work with. Him and his staff pinpointed the problem and were able to fix it in a timely manner. Thanks Radley Acura.

dlburtondc

15 de mar. de 2011

I've been having my vehicle serviced at Radley Acura since I purchased it from them in April 2007 and will continue to do so as long as they retain employees like Jeremy to handle whatever issues I'm having with my car. He treats me (and other customers I've observed him handle) with the kind of personal touch you would might expect from a good friend who happens to work there or a sole practioner who is relying on your satisfaction with his work to keep him in business. His attentiveness to your automotive concerns indicates to me that he has a vested interest in making sure you drive away feeling better about the safety and condition of your vehicle than when you drove in. And he's always keeping you apprised of any savings or rebates or recalls you may be entitled to as well as clearly explaining in reasonable detail what problem your car was having and how they resolved it and what things you may need to address with your vehicle going forward. Further, he reminds you about stuff like regular vehicle maintenance checks and tire rotations and those darn Virginia safety inspections (which I can never remember). Overall, in my opinion, Jeremy is truly a stellar service representative and an upstanding individual as well. He is definitely a valuable asset to this dealership.

ColemanChris

14 de mar. de 2011

Radley Acura has always been a Outstanding Dealership to be ascociated with. I recently had a trasmission issue and Mr. Jorge Sands of the Transmission Department along with Jimmy from the service department walked me throught whole process and expalined to me what could be done in my situation. The customer service they displayed was "Outstanding" along with the experience they showed on the vehicle.Much contunued success to the Radley Acura Team.Chris Coleman

gwhitsell

14 de mar. de 2011

I have have dealt with numerous Dealerships over the years and have not been impressed but in the case of Radley and specifically Jeremy Logsdon I have always always been very satisfied especially with his attention to promptness and detail. I bought my RL new in 2006 and have had it in for service 3 times a year since and have never been disappointed.

khstuart

12 de mar. de 2011

Went in for an oil change and was well taken care of by Jeremy Logsdon. Quick service thanks to having made an appointment ahead of time. I was given all relevant information and was able to decline service not needed. Received the usual personal level of service.

Don and Susan

11 de mar. de 2011

My wife and I dropped off our cars, a MDX and a RL, to Carolyn for service at 8:40 and indicated we needed one of them by 11:00. This was a curve ball as Carolyn was not expecting us. Without missing a beat, she warmly and professionally processed our requirements and allowed us to go about our business. Sure enough Carolyn called me at 10:45 and indicated that the RL would be ready by 11:00. My wife happily drove off happy with a freshly washed and fully serviced car to meet her 11:30 medical appointment. Carolyn then delivered the MDX on time, which I had just concluded buying from Radley Acura being at the end of my 39 month lease. The car was again fully serviced washed and waxed! She did this without blinking an eye, all the while asking about our lives and how our son was doing at college. I am a stickler for detail and service. I have also now purchased two cars from Radley and had both of them serviced there. It is clear to me Carolyn is one of the very best and will be one THE reasons why we will continue to give Radley our support and business.

SoozieQ

11 de mar. de 2011

My car has been in for service several times over the past few years, mostly for routine service. Upon my first visit at Radley, I was fortunate enough to land up in the very capable hands of Carolyn Mason, who made sure that I knew what service was suggested at that time, how long it would take, and the approximate cost. She is truly exemplary at her job, very professional, courteous and friendly at all times. She always has a smile for everyone, and obviously has a wonderful service team to back her up. I have been to other dealerships, and was not treated with respect but rather with disdain, and would never return to those dealerships again. I have recommended Carolyn to all of my friends and colleagues who own Acuras! She is truly a gem, and Radley should be very grateful to have her on their team.

fromthebottomup

11 de mar. de 2011

Radley Acura of Fairfax Va. has been my preferred service provider for about two years. Upon my first visit to Radley Acura, I was paired up with service rep Sohail Nasim and I've neither regretted it or looked back since. I've had my vehicle serviced by them over 20 times and each time the service rendered was impeccable and unparalleled. Radley Acura's service personnel make you feel safe and assured that your car is in excellent care and that their customers best interest is their top priority. From my personal experience with Radley Acura, it is evident that customer satisfaction is the driving force of this companies sustainability and growth. The service reps at Radlleyt Acura are very knowledgeable and forge personal relationships with their clients. When leaving your car in their care you feel as though you just left it with a trusted friend and not just at any auto Machanics shop. On several occasions when my warranty company didn't want to make a repair that fell under their responsibility, Sohail has gone to-bat for me with success resulting in my paying less or no out of pocket expenses. He has never left me in the dark about anything concerning my vehicle and if ever a potential problem arose, he remained in constant communication with me until a resolution was found. Sohail has always taken my personal situation into consideration and has always worked hard to meet my goals. The service provided by the reps, mechanics, and office personnel at Radley Acura is remarkable. I would definitely recommend them and Sohail Nasim in particular to anyone owning an Acura.

jp007

10 de mar. de 2011

As a transplant from up north and proud Acura owner for well over ten (10) years [with a relative who has driven and owned Acura automobiles for the past 22+ years], I can absolutely say that the quality of the product is first rate, low maintenance, and the cars definitely last a long time.Whenever I take my car to Radley Acura in Fairfax, the service staff is professional, first rate, and very informed about the Acura product. My hat definitely goes off to them.

AccuraRL

10 de mar. de 2011

I would def recommend this dealer to anyone owning Acura's. Very fast and friendly service. The service rep I deal with (Brian N) has a lot of knowledge in this business and always takes the extra step to help out. Been a customer since 2004 and always return for quick and fast service.

mutambaie

10 de mar. de 2011

great customer service and nice job on my acura . I enjoyed the wifi that radley acura offer while waiting for my car to be services.the services man was very helpful and did suggested future need of sevice on my vehicle and well inform about my car.thanks

Slick2daE

10 de mar. de 2011

This Acura Representative, Brian Nguyen, is the best dealership employee there. His friendliness, dependability, and efficiency on the job is easily the best I've ever dealt with at ANY car service shop. Overall, the customer service at the Radley Acura dealership is hands down the best in it's class.

4isthebestnumber

10 de mar. de 2011

jimmy was great, brought my 2002 acura in for a safety check. He took care of the problems and kept to his word about the price estimate. gave me a loaner so i didn't have to wait. Other than that, i think they forgot to vacuum the car but they washed it.

bobdx

10 de mar. de 2011

Since 2004 when I got my MDX at Radley, I've had all its service done there. Service work has always been excellent. The staff have always been friendly, concerned about the customer and interested in doing more than you really expect: From the guys parking cars smiling & being friendly, to the service consultant tracking down another person to make sure every question I might have is fully answered, to the cashier making sure the paper floormat & seat protector is removed before you get in your car, etc... Radley staff's treatment of customers is "uncommonly good". When I wrote that phrase I thought maybe I was being trite, but no, recalling my routine experiences at other car repair shops or with TSA, or local stores--Radley does treat you uncommonly well.

stephanienicole

10 de mar. de 2011

I have been a customer with Radley Acura for about 2 years now and have been working with Brian Nguyen for my service on my car. He has been very pleseant with me and always gives me excellent service. I am very pleased and will continue working with him. Radley Acura I believe gives excellent customer service.

pwevans

10 de mar. de 2011

We had a problem with the manufacturer and Mr. Desdunes fixed it and made us feel like a valued customer. It is hard to find a service department that not only lives up to your expectations but exceeds them. We will be back for all our service needs in the future for sure.

lledwin

10 de mar. de 2011

I am currently leasing my second Acura from this dealership. The first was a TL and now I am leasing an RDX. I will start with the positive - the service department. Jeremy Logsdon is professional, courteous, polite, communicates well and responsive. I would recommend Jeremy to any customer and he, along with all the men and women from the service department, are the main reason why I decided to stay with Radley Acura and lease my second car - the RDX that I am currently driving.However, I question the ethics of the sales department. When I leased my TL a few years ago I thought the sales department was ok - not spectacular but ok. When I turned in the TL last February I was told that I was in a very expensive lease that I should have never been. I was assured that my new lease would be better as Radley Acura values it's customers and those that continue to stay "in the family". I felt good about this so move forward with leasing my RDX. When I signed the new lease I was urged to buy a service plan that would provide me with free oil changes and state inspections throughout my lease (the same offer that I had on my TL) the cost of this would be rolled into my payments. I bought it but have recently been told that this service was not fully explained to me. The service that I bought only provides for discounted oil changes not free as I was told and that the service only provides for 5 oil changes over the lease of the car. And, the mileage intervals are not accurate for an RDX either - it states 7000 miles when the RDX requires oil changes at lower intervals. Furthermore, this was never put into my file that I purchased this service so Jeremy, and other service employees, continually have to take time to hunt this information down repeatedly.I feel that the sales team at Radley Acura has been deceitful twice and as a return customer who has recommended others to purchase vehicles from Radley I am extremely disappointed. It makes me question if I should continue my relationship with Radley and lease another car from this dealership. I love Acura cars but am not sure if I can trust the sales team to do right by me.While most of my comments reflect my poor experience by the sales team, I want to reiterate how professional the service team is at Radley.

wkhobbs

9 de mar. de 2011

I purchased my Acura in 2006 - I met Carolyn soon after that for my first oil change and service requirements. Carloyn has been part of my life ever since. When I think of Acura - I think of Carolyn. Great service drives return business. I am pretty confident that I will purchase another Acura because of the service I received from Radley - better yet, their ambassador of service - Carolyn Mason. I would highly recommend her and Radley Acura based on the experience that I receive and that of other friends that have been referred to them.

Auberg64

9 de mar. de 2011

Carolyn Mason has been amazing to deal with and is always more than accomodating and extremly helpfull.Radley Acura have been painless to deal with. Will definatley buy another Acura again from Radley as long as Carolyn will be my service advisor. She has made life easy for me with servicing my vehicle.

glaporta

9 de mar. de 2011

I brought my car in for new tires, wheel alignment and an oil change. I was greeted immediately upon arrival at the service department and was out the door in a service loaner within 15 minutes. Everyone I interacted with was very pleasant. Jeremy was very helpful. He made sure that all of my concerns regarding my car were addressed.

Linda JRogers

9 de mar. de 2011

Carolyn,I recommend everyone I know to buy a Acura and inform the sales person that you will like for Carolyn Mason in Service/Auto Body to oversee your car. You will give you TOP TOP RATE SERVICE! I am a living witness....Linda Joyce Rogers Falls Church Virgina

aajarvis

9 de mar. de 2011

I am in town waiting for my Visa to India and my windshield wipers stopped working. I need to pick up my Visa, I am 100 miles from home, and it is supposed to start raining any minute. I know there was a recall on wipers some time ago but I had neglected to do anything about it. The dealer took my car in immediately although I had no appointment, fixed it and got my car back to me in a couple of hours. I appreciate that no one mentioned that it was my fault I was in this predicament, and that they also took care of the oil change which was 3,000 miles overdue. It is an especially nice touch that they walk you to your car as well as removing the paper number from the dash for you when they are done. My dealer in Delaware leaves you to wander the lot looking for your own car!

dwhitten

9 de mar. de 2011

I took my car in for routine service. The service advisor took me immediately upon arrival. She explained everything to me, including the charges. I waited less than an hour, and was given a complimentary state inspection and wash/vaccuum. While I waited, I had coffee, TV and a VERY fast free WiFi connection available. What really impressed me was that the advisor remembered me (and a previous car I had brought there) from what has to be a few years ago. When my car was ready, the advisor came to get me, and took me to the desk for payment. When we were through, the clerk at the desk walked me out to the car. Everyone was not only professionally polite, but downright friendly.

atoryiam

9 de mar. de 2011

Radley Acura is the BEST. Friendly staff, great service, what more can you ask for. I have to BEST rep. ever. Carolyn is always there when I need her. She returns my phone calls, and she knows my voice. If you're looking for a new or used acura, RADLEY is the place to go. I give Radley Acura TWO THUMBS UP!!!

dcdun

8 de mar. de 2011

Mr Dunbar is always very professional and courteous. He makes every effort to make sure I am informed and comfortable with the service process. I am extremely satisfied with the level of customer service Mr Dunbar provides. It is safe to say, "Mr Dunbar is the reason I will continue to bring my vehicles the Radley Acura for service."

vshavers

8 de mar. de 2011

Brian Nguyen works in the Radley Acura Service Department. Since purchasing a vehicle from Radley Acura in 2006, I have used the Service Department to service my vehicle. Brian is very professional and courteous. He explain any issues with the vehicle in a very clear, concise manner. Whenever service may take an extended period of time, Brian provides me with a Loaner Vehicle to make my experience that much better. While I am in possession of the Loaner, I know my vehicle is being serviced in a very professional manner. I definitely trust Radley Acura Service Department for providing maintenance to my vehicle.

dianebcook

8 de mar. de 2011

Brian is the BEST! He and his staff worked on my car in a timely fashion and even gave me a car wash! The service is excellent with such a friendly atmosphere and lovely waiting room with great accomodations. I have worked with Radley for many years and I would reccommend Radley any day!

Rumrunner

8 de mar. de 2011

Carolyn is my sole reason for recommending this dealership. I have dealt with others in that dealership but no one has come close to Carolyn in genuine courtesy, friendliness, and professionalism. She has everything prepared by the time I drop my car off (on scheduled appointments) that I am in and out of there in under 15 minutes. She ensures the work is done to standards and I only have to deal with her. She epitomizes the quality and service you expect from a quality dealership.

johnmcross

8 de mar. de 2011

Radley Acura has gone well beyond what one would ever expect. I own a 2004 TSX which developed a paint problem...it faded. With Radley Acura's help, and superb service, I was able to have the car repainted to original specifications by Acura USA at no cost, even though the car has 80,000 miles on the odometer and is going to be eight years old this summer. Brian Groleau, my service advisor, was able to put me in touch with the right people, provide a loaner for the month that it took to do the work, and recommend other actions that have made the car like new. Bravo!

Soccer Mom

8 de mar. de 2011

My daughter and I have our acuras serviced with Radley Fairfax. I have always been paranoid that a service writer would take advantage of me since I am not as car savvy as the writers. Our writer, Brian GRoleau, has engendered so much confidence in me that I am highly confident that my cars are serviced as cost effectively and efficiently as possible. He has assisted us during emergencies as well as routine service.The peace of mind that I get from dealing with a competent service writer can not be measured in dollars. I only hope he stays with Radley Acura for a very long time. OUr cars are maintained perfectly, and as long as we stay out of fender benders and potholes, our cars will remain with excellent maintenance and service.

Consumer_Review

7 de mar. de 2011

I would like to thank Radley Acura and specifically my service advisor, Carolyn Mason, for the SUPERIOR service that I recently received. Although Ms. Mason continually delivers excellent service and always chooses to only work with HONEST technicians, she went above and beyond during a recent visit. My Acura MDX was leaking fluid and having some other inconsistent issues that the technician, Pat Sisouvong, ultimately diagnosed as a malfunctioning transmission. Ms. Mason not only took the time to explain the diagnosis in terms that I could understand, but also went above and beyond by working with the warranty company to replace the transmission. This was no easy task since my warranty was due to expire 100 miles from the time this incident occurred. Ms. Mason not only worked with the warranty company to replace the malfunctioning transmission, but she also obtained an extended warranty on the replacement. This was also no easy task because while the warranty company offered to replace the transmission, they only wanted to cover it under the original warranty, which as I previously stated, expired in 100 miles. Ms. Mason successfully worked with the warranty staff to obtain an extended warranty on the replacement transmission. She was also able to provide me with a new luxurious Acura MDX loaner vehicle while mine was being repairedI loved it so much that Im seriously considering purchasing another MDX and giving my old one to my husband.

TWINTHOMAS

7 de mar. de 2011

CAROLYN MASON IS THE BEST SERVICE ADVISOR AT RADLEY ACURA. SHE'S ALWAYS AVAILABLE WHEN I NEED HER. MY CAR IS ALMOST 10 YEARS OLD AND I BELIEVE MY CAR WOULDN'T BE IN THE GOOD SHAPE IT'S IN IF IT WEREN'T FOR YTHE SKILLS AND KNOWLEDGE THAT CAROLYN OFFERED. SHE'S A VERY FRIENDLY, POSITIVE, INTELLIGENT AND PROFESSIONAL WORKER. I WOULD RECOMMEND HER ANY DAY.

Pat Riley

7 de mar. de 2011

My service Manager - Carolyn - has always taken care of my car for over 3 years. She is the best, very professional and always, always has my car looking better than it did when it arrived. I highly recommend Carolyn!! Case in point - I had about 5 serious problems with my car during my last service. I could not afford to fix all of them at once (over $2000), so I asked Carolyn to break them down and tell me which ones were safety concern and which ones I could put off until next service. She prioritized them for me and I took her recommendation and had the serious ones fixed. I will take care of the other issues during my next service. That is what I want from a Service manager. Honesty and integrity...it's not about the money, but about service to the customer and our safety.

allisonuhlir

7 de mar. de 2011

Carolyn Mason is the best Service Assistant Manager! She is very professional, wonderful personaility, and knowledgeable! Carolyn sets up my service quickly, always reminds me when my appointment is, and is very thorough going over the service. The cost is good for the service is good as well. You are very lucky to have Carolyn Mason working for you, she is a very valuable employee!! Thank you Carolyn!! Allison Uhlir, Happy Customer

kende

7 de mar. de 2011

I own two Acura's - and TSX and an RDX. I have owned the TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service representative. She is consumate professional - she understands and can explain any issues that arise with my cars, responds quickly to any phone messages I leave, makes sure the work is completed on time and assures a good price for the car service. She is a true credit to Radley and Acura.

DarylD703

7 de mar. de 2011

I've dealt with a variety of car dealerships for many years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I will absolutely return to this dealer for both sales and service in the future. Great products and great service make an unbeatable experience.

Grandell

7 de mar. de 2011

I purchased my car at Radley 11 years ago, brand new. Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate information when advising me about what maintenance to perform, etc. My transmission has gone out twice, and each time she handled my frantic call with calmness and reassurance. She goes out of her way to make sure I understand what work is being performed and always addresses my concerns with knowledgeable answers. She is a true asset to your organization. In a day and age where customer service seems to be waning at other establishments Carolyn is a shining star and I would not hesitate to refer a friend to Radley. Of course I would tell them to ask for Carolyn!

fredejones

7 de mar. de 2011

Carolyn Mason had been my service writer since I purchased my car New back in 2006. Carolyn is always ready to help and always has a smile when I walk in to see her. She is a valuable person to have on your team. Carolyn is very Knowledgeable and professional when it comes to customer service, and is very heartfelt and willing to listen to me when I am explaining details of something that needs to be fix. I only wish that we had more people like her in the customer service world. Thank You.....Sincerely, Fred E. Jones 2006 Acura MDX

jamesperson3

7 de mar. de 2011

My wife and I are on our 6th Acura vehicle not because we are so impressed with the cars and SUVs but because we are so impressed with our Service Advisor, Carolyn Mason and her Director Dan Gonzales. The last (2) MDX's and the TSX we have owned have been taken care of by Carolyn and I have to say that her service was a major deciding factor in November of 2010 when we purchased, Beatrice, our 07 MDX. The first comment my wife said when I asked her if she wanted to purchase a different SUV was, What about Carolyn, I do not want to take my truck to anyone else? If she moves to a different dealership we can look at that brand. This is a testamate to the service and trust that has been established. Who says service cannot sale cars? Thank you Carolyn for the many years of excellent service, and thank you Dan for being there as a support to Carolyn, it is good to know that if Carolyn is not there you are only a phone call away.James & Kierra Person

Artienemo

7 de mar. de 2011

The only reason I go to Radley Acura -- although another Acura dealer is closer -- is Carolyn Mason's exemplary professionalism and courtesy. Maintaining an Acura MDX is never cheap but she spells out exactly what work's being done on your vehicle and why. The dealership is very, very busy but Carolyn usually takes the time to answer my questions and concerns. I would go as far as to say that if she joins another dealership, I would take my business there.

pin_wizzard

7 de mar. de 2011

I bought my pre-owned TL 3.2S a year ago from Radley where it was also sold new. I was blessed to have Carolyn Mason as my service agent when I brought my TL in for routine maintenance. This lady is thorough, professional, and trustworthy (really). The results speak for themselves. I have a car approaching 10-years that runs like new. Frankly, I won't let anyone else manage my car's maintenance - hope she never moves.

lana535

7 de mar. de 2011

The knowledge and professionalism of my service advisor, Carolyn Mason is the reason I continue to have my vehicle serviced at Radley Acura. I've had my vehicle serviced here for more than 5 years and never once have I left the service department without knowing exactly what service was being performed and how much the service was going to cost me in advance. Considering my past experiences I have with other dealership, Radley Acura and Carolyn Mason are a breath of fresh air.

cemactl

7 de mar. de 2011

I'm an Acura TL owner and Carolyn has been my service advisor for a number of years. She is very knowledgeable, works very efficiently, and gets me in and out of the shop in a very timely fashion which is important since I'm always working. She is just as polite as she is professional which makes going in for service an experience far better than the chore it normally is with other shops.

ecole

7 de mar. de 2011

The service experience at Radley Acura is very good. My Service Advisor's is Carolyn. She is very respectful, knowledgeable and friendly. The reason why i take my car to Radley Acura for Service is because of the fact that all service problems are resolved the first; and I donot have to return to the dealership for the same problem twice;the team of techinicians are well trained certified Honda Technicians;they walk you to your care and follow up with a call after you leave the dealership.

nickschmidle

7 de mar. de 2011

First of all, I will say that Carolyn Mason has potentially better customer service skills than anyone I've interacted with in recent memory. Two years ago, I nearly walked out of the dealership over a mis-scheduled appointment but Carolyn ran out after me and caught me before I drove off. She apologized and has, since then, gone WAY over and beyond. She is honest in assessing what needs to be done (what auto service employee is frank enough to tell you what you DON'T need to spend money on?), always helpful in arranging for a loaner vehicle (with enough head's up, of course), and willing to make the sort of small gestures (not charging the hourly service fee, for instance, to replace a light bulb in the console) that don't cost the dealership much, if any, money and go a LONG, LONG way towards building customer and brand loyalty. My wife and I may actually in the market for another car soon and have both agreed that, largely as a result of Carolyn, we are more than likely going to be another Acura. I hope she is recognized by Acura for her work!

Ed_6543

7 de mar. de 2011

I am the owner of two Acura vehicles (2008 TL Type S and a 2010 MDX). I love both and take them both for service to Radley Acura, specifically with their Service Representative Brian Groleau. There are two other Acura Dealers that are much closer to my home (and much more convenient...one being one block from my wife's work), but I only take my cars to Radley Acura because of Brian. Brian Groleau is very friendly and very professional. He always does what is right, not what makes more money for Radley Acura. There were two difficult (intermittent) problems that I had with my TL that he took the time to personally attempt to help the mechanics diagnose. He called me daily with updates on what they were trying to do to resolve the problem and he always provides me a loaner vehicle that is waiting for me on my arrival. Brian takes the time to know his customers....he knows you as soon as you walk in the door and he greets you by name and a warm handshake. He knows why you are bringing the car in for service (from when you made the service appointment) and the paperwork is ready to go. The whole drop off experience (and pick up) are very smooth and efficient. As I said, there are other places that I can take my Acuras for service, but I would highly recommend Brian Grouleau. If Brian happens to transfer dealerships, then I would follow him if it were within a reasonable distance. With cars having such high technology, the ability for the average person to diagnose a problem is severely limited, so trusting your service representative is absolutely critical. Brian Groleau is the best Service Rep I have ever worked with.

hokenson

7 de mar. de 2011

Carolyn Mason is an exceptional service rep with superior communication skills and an excellent attention to detail. Whenever I have any service related issues, she is the first person I call. She goes "above and beyond" and is an asset to the Radley organization.

keepsdad

7 de mar. de 2011

I have been working with Brian Groleau now for well over a decade on a whole number of Acura cars that our family has owned. There has been an rsx, tsx,tl and nsx.Brian is the ultimate professional. In fact, my confidence in Brian's integrity is such that when I bring one of my cars in for service, i dont tell Brian what it needs.Rather, I let him tell me what it needs. That is the level of confidence I have in him.Brian is honest to the extreme and has always told me what needs to be done and when.He is an absolute pleasure to deal with and has always treated me with respect and concern for the well being of our cars.I cant imagine taking my cars to anyone but Brian.He is a strong attrubute to the Radley organization.Radley should be very proud of the employee that Brian is.

coltsnskins

7 de mar. de 2011

Carolyn has always given us nothing but superior customer service and is a joy to have as our service provider. She is what keeps us coming back to Radley to have our cars serviced, time after time. This mornings service was GREAT, and as always Carolyn went above and beyond what was asked of her!

nickyk15

7 de mar. de 2011

Carolyn Mason is OUTSTANDING. She goes out of her way to explain things to me and make sure I am confortable with my repairs. I refuse to go to any other dealer or work with anybody else. Really.I recommend friends and family to Carolyn for Acura repairs. Nicky since 2005

blop36

7 de mar. de 2011

Carolyn is a joy to work with. I always trust her recommendations on the service that I need to keep my cars in top shape. I currently own two acura cars. I will always bring my car to Carolyn. I know that I will get the most bank for my buck. I know that she will be responsive to my requests and take steps to ensure a seamless process.

gmeds22042

7 de mar. de 2011

Carolyn has been helping me since I bought my TSX in 2006. She is VERY professional, outgoing, personable, friendly and helpful. I have referred some of my friends (Honda and Acura owners) to her for assistance. I will continue to use Radley Acura in Falls Church and Carolyn Mason for my car services.

wrweber1

7 de mar. de 2011

Radley Acura is the finest dealership experience I've had over the years. Carolyn Mason, my service advisor, is first rate. Very professional, accommodating and knows her stuff. I'm very pleased with Radley and I've recommended Radley to a number of folks.

0926

7 de mar. de 2011

Carolyn Mason has been our service advisor for years and has always been very professional, friendly and knowledgeable. She makes my service visit a great experience while I wait.Carolyn never fails to hAve my car completely checked out with every detail of my visit covered and delivers to me a well serviced clean car. I would recommend her to everyone I know that has an Acura. She is terrific.

Greeng

7 de mar. de 2011

Ms. Mason has been the epitome of customer service and she does it in an art form. She knows that if Radley Acura treats their customers well and make a special effort to please them, which she does, guess what? Then they will come back, tell their friends, and maintain a long lasting relationship of loyalty. I have owned several Acua's from Radley Acura and the one consistency has been the level of customer service I have received from Ms. Mason in the Service Department.

grh3

7 de mar. de 2011

Carolyn Mason and the entire Radley Acura Service Organization provide incredible, unequaled service in every way possible. Beyond the exceptional and competent service that you should expect, I'm always amazed at the level of interest, desire, and effort to meet my service needs and expectations. Carolyn has always made me feel like I'm her only customer and invests an extraordinary amount of time and effort to accommodate my hectic and constantly changing schedule. I always have the confidence that I've gotten the right services for the best price and often feel like I've gotten far more than I've paid for. Things are serviced and fixed right the first time. While the entire service department is professional and competent, Carolyn is by far the best. She takes a personal interest in her customer's satisfaction; so much so, that she's come in early, stayed late, and on at least one occasion come in on her day off. Fantastic service, enthusiasm, and professionalism with everything she does!

Arock

6 de mar. de 2011

I've been researching MDX's for the past two months and finally decided on Radley Acura. Although I live in Pittsburgh and wanted to do business locally, I have two sons who live in the DC/Northern Virginia area, so I gave myself a 200 mile search on autotrader.com. This was my first luxury vehicle purchase and I wanted to make sure I was well informed and would get the best deal possible. I liked the vehicles I saw resulted for Radley, along with pricing. I worked out a deal through email and phone with Mo Khan and we finally came to a number that I felt was fair.Then, Friday night I went online to check reviews on Radley Acura. Always one to look at the worst, I read past all of the good reviews and found a few that were less than stellar. Since I was making a 500 mile round trip to buy this car (my kids were busy this weekend!), I wanted to make sure I was dealing with the right people. I called Mo at home 10pm Friday night (yes, he answered the phone) to question some things and tell him about the reviews I was reading. He assured me (as he had been doing all along) that my wife and I would have a pleasurable experience at Radley and that everything he was telling me was accurate. I felt a level of trust at this point and made the trip yesterday.I'm glad I did. Not only did I get everything (and more) than I was expecting, I got a chance to meet some truly good people. First was Mo. Always a smile (yes, he's in sales, but so am I) but his was sincere. We arrived early and he was with another customer. He did a great job of taking care of us while finalizing the deal with the other customer. After all of paperwork in sales was taken care of, he brought us in to meet Nader to sign the financial docs. Nader was polished (as I would expect from someone in his position), but also pleasant and personable. We talked more about the Steelers and Skins than financing... and he KNOWS football. Also, his daughters are Steeler fans, so points there.Next, we meet Nader at the car to learn how to drive the damn thing off the lot! If you've ever played sports and had a coach giving you instructions on the sideline before he sent you in, you'll know what this feels like. You WANT to listen, but you can't wait until you get in the game. I thought I would eventually tell Nader that we already knew everything there was to know about the car, since it was getting late and we had a 5hr drive ahead of us, but the more he talked, the more we listened, and the more I wanted to stay. Again, eventually getting to know more about him to the point that we felt like we made another new friend. Mo joined us at the end of MDX U, and after happily taking a pic for their website, we said our goodbyes and drove off. As a sales manager for the past 24 years, I've learned to develop a pretty good BS detector. Not once did any alarms go off. I can't speak for their service department, but knowing sales, I suspect that the few negative reviews on the sales end came from people who might have thought beating up a sales person would get them a good deal. It does not. Be informed, know what you want, negotiate with respect and you'll find the folks at Radley Acura second to none.

MMCrawley

5 de mar. de 2011

The customer service is the greatest at this location; traveling from Fredericksburg, VA to this location should say a lot (approximately 45 miles). I own a 1994 Acura Integra and a 2006 Acura TL; both have been serviced at Radley Acura. Each time I am there the service consultants (Pantelis Theofandis) go out of their way to ensure I depart a satisfied customer and make me feel like I am the only customer in the service shop. Keep up the good work guys.

Maureen Buxton

5 de mar. de 2011

I moved to Virginia 8 months ago. I have had several appointments with Jeremy Logsdon and I think he is the best person who has ever helped me with maintenance. I am elderly and have appreciated his help in learning how the technology works on my Acura.

Stephanie James

5 de mar. de 2011

Have always had excellent service at Radley Acura. It is important that I feelmy Acura is properly serviced and maintained. I always feel that my Acura issafe and in good working order when my service is performed at Radley.I have full confidence and trust in Brian Groleau.

ladrysdale

4 de mar. de 2011

Jeremy Logsdon consistently provides excellent customer service in the service area at Radley Acura. He communicates well and is conscientious about all aspects of the service he provides. I would recommend Radley Acura, in good part, because of him.

lhackett1980

4 de mar. de 2011

Sherman and Warren were awesome. My experience with the service rep. extremely friendly and the problems I was experiencing with the car were explained in a language that I could understand. The part that was replaced was covered under the warrenty and the car was fixed within a hour.

realestate Pro

3 de mar. de 2011

The store is very orginazed. I got a great deal and was not at the dealer all day. (I know shocking). Much better then my last buying experience at another Acura dealer. I would highly recommend them and Sam as a sales person. Thanks guys you did in fact earn my business as you said.

tw1026

3 de mar. de 2011

On a recent service visit with my TL, I had the pleasure of working with Brian Groleau. He was by far the best, most knowledgalbe, and efficient service person I have ever dealt with. He was obviously very busy and still found the time to get me checked in and even program my bluetooth phone to the car! I felt he was very sincere and caring and make me feel like I was his only customer. I will recommend Radley Acura and especially Brian Groleau to all my friends and family.

melissamlm1

3 de mar. de 2011

Great, informative and professional service! I would purchase another vehicle from this location and recommend this location to my family and associates. Lincoln went above and beyond to be of service to me and make me feel comfortable. This was a good experience.

sap

9 de feb. de 2011

I highly recommend this dealership. I visited and emailed quite a few Acura dealerships in the Virginia and Maryland area after making my decision to buy a new car. Out of everyone I interacted with, I had the best experience with Radley Acura. Alladin and Tim are wonderful - they made the entire process easy, hassle free, very convenient, and gave me a great deal. They went out of their ways to make sure I was more than happy with my purchase. I highly recommend this place to anyone looking for a great overall experience.

mattrl

9 de feb. de 2011

I am very happy I finally got my new car through Radley Acura and Alladin (my sales guy) is person I recommend everyone to go see. Young professional, honest and trustworthy, he made the process easy and stress free, I am so happy I made the right choice by going to Radley Acura. Good luck to everyone!

MJ444

31 de ene. de 2011

I did my homework and found a few good deals, but my friend ultimately found Radley Acura with the best price for the car I wanted. I was given Sam Yohanns's contact information -- I went in for a test drive. I told Sam exactly what I wanted and named my price. Had I felt pressured to upgrade or pushed in anyway, as some salesmen tend to do, I was going to walk away. However, there was no haggling, no unnecessary conversation. I ended up transferring my car to a different state, and throughout that process, Sam updated me on the status almost daily. He appeared to go out of his way to keep his customer happy, and he continues to email me once in a while to ensure I am satisfied with my vehicle. I would recommend Sam to friends should they want to buy an Acura. As for my TSX, I love it -- wish I got it sooner.

eaglesfan

18 de ene. de 2011

I am blow away with the service I received at Radley Acura. Jeremy was very strait forward and called to update me several times and also called me after I left. Radley Acura is very well organized and they know how to treat there customers. I would highly recommend this dealer and will return.

daverey60

17 de ene. de 2011

I have dealt with a lot of car dealers. Suffice it to say, typically, the vehicles "speak for themselves" so a dealer just needs to make the purchasing experience as "painless" as possible. Some dealerships intentionally create an atmosphere of confusion, and have sales people and managers "tag team" the customer, literally forcing them into a corner- I've had that experience in at least 5 dealerships.Radley Acura is different, and specifically, Sam Yohanns in particular, made this our buying experience not only hassle-free but relaxing. He saw us as real people and respected our concerns and expectations. I would highly recommend this dealership.

yackyack75

12 de ene. de 2011

I visited the dealer on June 18th. I test drove a car and was allowed to keep it overnight. I returned it, negotiated a price, but decided not to buy at that time because I was not satisfied with the price. I did my homework and two weeks later, I returned to re-negotiate. My sales person who had reviewed the dealerships and his own customer service survey data was let go. Should have been the first sign for me to run. Since the dealership is near my house, I did not want to go elsewhere. I was given a new sales associate - Anh Tran Ngyuen. He was unfamiliar with the cars services and the interest rate deals available on july 5th, 2010. I still pressed forward since I had made the decision on what price I would pay if they gave it to me. On the price bid sheet, we negotiated the price (as you do with any dealership with the antics of back and forth with upstairs --most annoying process). He said oil changes and car washes were included in the price. I had him write that on the bid. In the end, I believed I was getting what was negotiated. Four hours later, I was finalizing the finance deal. I decided that I wanted to purchase the additional warrantly for 100K miles since I keep my car for 10 years. I wanted to pay for cash and not have this rolled into my deal. So instead of 5K down, I was providing the full additional $$s for this in a separate transaction. In the end, the finance manager did the transaction incorrectly as well as the extended warranty (even after the 2nd incorrectly typed contract.) In the end, he talked me into leaving the contract as it was, ensuring me that I could get my money back if I decided the extended warranty wasn't for me and that he did not need to re-do the contract. I was exhausted. The next day I reviewed the information and called the dealership. No one answered. A few days later, I stopped in and found that my original finance manager was gone and charles cain would take care of the problem. He would call me when he was in the office. He called me, we discussed, and he sent me a new warranty contract via fax (I was out of town for 3 weeks.) I signed the contract and returned it via fax as he said I could not send it by scanned email. HMMM... In September, I received the warranty information and the mileage was as if the old contract was in place. HMMMM. I kept saying that I would stop in and fix this, but work/life priorities took place and figured I would do it when I scheduled my oil change. I was out of town most of October and holidays took presedence in Nov/Dec. In January, I called to schedule my oil change and learned that I only receive one oil change for free and they had no record of free oil changes on record for me. They said it would take 1.5 to 2 hours for an oil change and tire rotation. I said--that long and his justification was that included a hand wash. On January 12th - I showed up for my 6pm oil change appt. It took 2 hours (6:28PM - 8:31PM) without a car wash. while my car was having its oil change, I spoke with Curtis Bryant (new finance manager). He reviewed both of my extended warranty contracts and said there was nothing he could do for me. That Charles Cain must have errored in what he told me and he was also no longer there. Then, he blamed my lack of follow-up for the problem. He also said he was doing me a favor by giving me free oil changes for a deal that was also in place and that was the most that the manager would ever do for me. He commented that they always scanned the bid sheet and the service dept enteres that info into the system (regarding mtc), but he couldn't see the scan and couldn't provide me the scanned bid sheet to review. I would love to elaborate on this part of the conversation, but lets just say I find any of this conversation with him believable. I will be following up with Mark Smith --General Manager tomorrow.

FortJr

11 de ene. de 2011

I put in an online lead and received a call from Aaron minutes later. We set a time, I came in the same evening and he was handling 3 other customers at the same time. Nonetheless, he worked with me thoroughly and was very easy-going, straightforward and professional. I told him I was hesitating between Acura and Lexus and he advised me to think it over before making a decision. So I left the dealership at 10:30 PM and came back the day after for another round of test drive. He was cool with it, and again spent close to two hours with me. I finally deicded to go with the MDX and both he and the Finance manager stayed with me until I got my car delivered around 10:45 PM. The manager is friendly, other staff seem polite, and the place is well-maintained.

cashman22304

8 de ene. de 2011

When I purchased the car the dealer placed the wrong VIN on all the paperwork. I could not drive the car for five days becuase of the mistakes. To top it off I had to go the dealer two times to get it right. I just hope the title comes back with the right VIN.

newMDXbought

26 de dic. de 2010

I had haggled with the local Acura dealership in Richmond for a couple hours on a 2011 MDX. Unfortunately their lowest price wasn't low enough, so I decided to look around at the Northern VA dealers. I submitted a price quote request on a few web pages and Rush responded with an e-mail including quotes for the 2011 MDX at all trim levels. I assumed destination was included in his quoted prices and emailed back to ask if it was. He called me back and said it was not, but said he would ask his manager to leave the destination off for me. Called back an hour or so later and said the destination charge had been dropped, so I'd just have to pay tax, tags and processing on top of that. The out the door price was about $3,000 lower than the final price I got to at Crown in Richmond.Rush had already searched around a few states to find me the color combo I was looking for since he didn't have it in stock (no metro DC dealer did). He found a few but each had an issue with it (too many miles, dealer installed accessories, etc.) Luckily he was able to get a new one from the factory loaded on to a truck after looking into it, so we'll get the car less about a week after first contacting him.No haggling, no games, no headaches. A great experience and I got a great price well below invoice with no wasted time. I would definitely buy another car there.

scoutmom

24 de dic. de 2010

I have found the service people to be generally freindly and helpful. On the last visit the service rep was terrific, and I feel bad I forgot his name, because I would like to give him the recognition he deserves. He repaired my tire and rim and even stayed late after closing to be sure it was done. The hours are so convenient for us, as my husband and I both work every day.

mbacura

16 de dic. de 2010

We drove up to the Falls Church Radley Acura on a holiday weekend to look at a 2005 Acura CPO TSX which they had listed for $15,911. That experience--horrible. Car was supposed to be pulled out since we were coming from Richmond and instead was stuck behind three other vehicles which had to be systematically moved around. Test drive went fine. Car checked out fine. We made an offer of $15,100 with full intentions to go up to $15,300. They would not bulge a dollar!! We stopped by the Woodbridge location on the way home to see if they would write on it. Again, not a dollar though this new sales guy was very apologetic of our last **awful** experience at the Falls Church location. Gave us his card and we were on our merry way. I called him a week later when the internet price was dropped to $14,911 and put a deposit contingent on the vehicle being transferred to Woodbridge. Everything went without incident from there, salesman was very helpful after the negotiations were taken out of the picture. The management seems sub-par at best as they would have made an additional $389, but their loss is my gain I guess. They forgot the manual, paperwork, etc. in the glovebox but quickly UPS'ed it to us the following day. Car was delivered clean and has been a fantastic car since. They seemed to do a very thorough job in the CPO inspection process.

mounty

29 de nov. de 2010

Once we bought the car, customer service treats you like they don't even care. Don't waste your time with this dealership. They take advantage of you and don't even tell you about some of the promotions going on when buying a car until after you have purchased one and then they won't give you the deal. I even spoke to the general manager several times through email, and he never helped out with anything. What a waste of my time.

sadiecaddy

19 de nov. de 2010

A friend suggested that I purchase my 1st Acura through Radley, his experiences had been totally expert. Circumstances prevented me to go there first, so I went to Pohanka Acura (BIG MISTAKE). On the other hand, I did bring it to Radley for the program. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my vehicle like it was his. Approx 6 months into my utilized automobile, I test drove the newer version while my motor vehicle was in provider. That was it, I asked Sargio to please set me up with a lady Pleasant sales individual who would n't take advantage of me. He laughed and said all from the gross sales reps there have been expert. Being a woman, and all of my life walking into a dealership was the worst expertise that I have ever lived by means of, and barely! Even so, Radley Acura was distinct, they treated me special, they listened to my wants and wants and got me into the top in the line car or truck at a added than fair price. All in all, I was in and out within an hour. I highly encourage persons to do homework on trade ins, invoice costs for new cars, and read as a great deal as You can through consumer ratings. Once you come prepared your practical experience wont be as painful Whenever you leave. Be realistic in your expectations and do not be afraid to say no if you aren't comfortable

Victor0926

4 de sep. de 2010

Been with Radley since 2002. I've been very pleased with their service over the years. Service representatives in the past bent over backwards for me. Never had a problem. A couple of months ago I went in for a very simple fix, and left with several other key parts of my vehicle no longer operable. Radley denied everything. Had no choice but to pay for the repairs to get my car back up and running. A routine repair resulted in my car being out of commission for a month. They even did the nice switch of my service consultant when I finally went to pick up my car, likely to improve the rating I'd give that person. Tried to work with Radley Client Services who advised they can't make any dealership do anything unless a part is covered under warranty. I'll never go back to Radley and will probably never purchase another Acura ever again.

pkim

2 de sep. de 2010

I visited Radley Acura last week and I was not happy at all. The sale person will push and push you to buy now.Also Radley's customer services is horrible; While I was there, two sale persons fought and yelled at each other like there were no customers in the showroom. I left the dealership very disappointed after 5 years doing business with them. If you want to have a pleasure in buying car, do not go to this dealership. Not until they fix this issue

Wdabdallah

31 de ago. de 2010

Our experience at Radley was the best car buying experience we've ever had. After nearly 30 years, this was absolutely flawless. From our salesman Sam, to Nader and Mo Kahn, we were treated in a kind and professional manner. Thanks for a great experience.

mike14

20 de ago. de 2010

The service is ok, however the sale people is so annoying. I bring my car in for service on friday last week, I left my car there because I have somewhere else I needed to go. As I walk by the showroom, a sale-man (Charles) sits in front of the stairway with a laptop in his lap stop me and ask if I need help. I told him no but he keeps bugging me. I find this is very annoying and unprofessional.

tommy9

19 de ago. de 2010

The sale person will give you the run around about the price,he will say anything you want to hear over the phone just to get you into the door. I worked with charles and he gave me a really low price for the car that I am buying, however when I'm actually in the dealership, the price is change.

basel

15 de ago. de 2010

The service consultant Sherman Hashi is the best service person I have ever dealt with. He takes the extra step to follow-up and makes sure that I am satisfied with his work. I have owned 4 Acuras in the pawst 11 years and have been serviced at 6 dealerships in 3 different cities. What makes me come back to Radely Acura is the service from this particular consultant. I have recommended over 5 friends to service their Acura's with him.

In-Acura-te

3 de ago. de 2010

Liars & Cheats. Say anything to get you in. Then shaft you. I had a verbal commitment from Tim Morgan, Internet Sales Manager, and he asked for a credit card deposit, but then said no need. Twenty minutes later texted that he'd actually sold the car I'd committed to buy earlier in the day, then offered me a different color scheme...but said there were NO others. Next day, I called and spoke to the sales rep (Ahn), who offered a better color combo option...same price, same everything. I agreed to come in next morning first thing. Immediately the manager came over -- Nader Sulaiman -- and explained how he couldn't sell me the car for the agreed upon price. He came and went forv45 minutes..."crunching the numbers". Then said he needed another $1200!!! I got up and walked out. Later that day I filed a formal complaint with the Virginia Attorney General's office and the Virginia Department of Consumer Affairs. I hope they get investigated for Bait & Switch...which is still illegal in most jurisdictions. When I relayed this story to another Acura dealer...he was not at all surprised, instead embarrassed...and said dealers like this give the Acura brand a bad name. Come to think of it, I may write to Acura corporate. BE ADVISED: THESE GUYS ARE CROOKS! I have bought a lot of cars in my time...and these guys are the worst ever. Do I sound upset enough??? STAY AWAY!!! AVOID AT ALL COSTS!!!

Fusako

15 de jul. de 2010

I have always been treated very professionally and very courteously at Radley. For the life of me, I can't understand their 2.2 rating. It is at least a 4.7 in my opinion. I marked down the price factor, because I think in general dealer's repair shops are more expensive, but I am willing to pay extra for the peace of mind of having Acura trained mechanics servicing my RL.Carolyn Mason has been nothing short of superb! She is a credit to Radley and the Acura name. She deserves a raise and promotion.

NoVA_Acura_Owner

13 de jul. de 2010

I have been a loyal customer of Radley Acura for many years, but a recent visit to their service department has made me question whether or not I will ever return. I brought my car in for a repair and was given an estimate, but was also advised that I needed to repair two other unrelated items totaling over $1,000. I declined to have those items repaired and brought my car to a nearby mechanic who has been a trusted business in Arlington for over 50 years. That mechanic advised me that the two items Radley said needed to be repaired were perfectly fine-- no signs of any problems. At some level you have to expect dealers try to earn money pushing "preventative maintenance," but it's another to have the dealer deny you a Virginia state inspection certificate for supposedly "failing" parts of the car, when a visit to an inspection station just down the street found no problem whatsoever and provided a passing inspection sticker. (Total charge at that mechanic was $35.) If you are going to do business with Radley Acura service, my advice is get a second opinion before agreeing to any major service expenses. This experience has made me wonder how many thousands of dollars I've spent on unnecessary repairs with Radley over the years.

Carm B

11 de jul. de 2010

I didn't know Radley was doing such a good business, that there sales people could just sit around. One sales person saw us standing in the showroom, got up from his desk and walked out. Never said anything to us. Another sales person sat at his desk on a laptop. Never said anything to us. To me this was unreal. We left the dealership and went to another dealership. Sorry Radley, you lost a 40k sale.

Raroukong

6 de jul. de 2010

Worst experience ever. They think they are elite because they work at a fairly high end car company forgetting the customers keep them fed. The issue I have is the high interest rate I received the car for (680 score and they added shipping fee or such on a USED car). For those thinking about buying for here, reconsider and watch for hidden fees. Another Acura dealer is just a little down the steers from Tysons corner mall and their services can't be that bad. All in all good luck and happy buying.

kooltoad

20 de abr. de 2010

Customer service - starts as you enter the dealership - and if you are not a first time buyer, you would know it as you step in. Strongly lacking direction of car selling, I agree i went there, but just for lowest price- and buying my 3rd car i understood, that is all what i need - turns out NO. my message is not to limit you to go there, please do, but feel free to agree / disagree on your return. I think there is not much one can do to improve customer service, except for writing more of self experience here and hope one day there administration figures out the problem. I might sound pessimistic, and not writing actual facts, as 5 weeks down the road i am still struggling to get my work done. will update when it is actually done. g luck!

schmidt

2 de nov. de 2009

Falls Church Acura is the WORST dealership in the Washington DC area. The sales people will hustle you just to get a sale. There is absolutely no respect for the customer here. I took a TSX for a test drive, and the salesman had no idea how to work any of the features. After the drive he asked me what we could do to buy a car right then and there. I said I wouldnt because he needed to tell me more about the car. He was surprised to hear that. He had no understanding of the car other than to tell me the wheels were aluminum rims. At no point did the salesman try to educate me on the car or the Acura brand. I knew more than he from doing internet research. I still get calls from Falls Church trying to sell me a car. This dealership has no respect for the customer and is only looking to make a buck of a customer. Do not go here.

Triniman

15 de oct. de 2009

Jeremy Logsdon is the man!!I always receive great service at Radley Acura and Jeremy is always there for me! This is my 5th Acura and they are always service at Radley's. Which acura dealership to stay away from Tischer; they are the worst!!! Tischer is the worst dealership I have ever known. And remember this is my fifth Acura (going back to Legend) and they are the worst that all I can say about them. Radley makes me appreciate my car and my time!!!

AJSchuler

14 de ago. de 2009

I have a 2001 Integra I bought at this dealership when it was new, and I've been using the dealer for service ever since. I also work close to the Rosenthal Acura shop in Gaithersburg. So, I was at work, had minor trouble (flat tire) and brought the car to Rosenthal. They handled it and told me something I sorta knew, I was due for a new clutch, the old one was really worn. They said the could replace the clutch with a new flywheel for $1700. But I also knew I needed a Virginia safety inspection, which Rosenthal in MD couldn't do, so I called Radley and told them what I needed. They said the clutch would be $1970. I told them Rosenthal's price and they reluctantly matched it and said they'd throw in the inspection for free. I said fine, we'll do it. When I picked up the car from Radley the next day they had done the clutch but said the car needed new bushings for $670 before they could inspect it or it would fail inspection! They said they'd still do the inspection for free when I brought it back in for the other repair. I smelled a rat so instead I went to a local garage to get it inspected and the car passed, no problems or upcharges. Radley was totally dishonest and was just trying to steal, steal, steal. Don't ever do business with them!

Tenpin

24 de mar. de 2009

I bought a new TL here after shopping another Acura dealer and two more dealers selling a competing brand. I was treated far better in this dealership than in any of the other three -- no mind games or attempts to low-ball my trade-in, and no attempts to sell additional equipment or service (other than the usual extended warranty). The salesman and floor manager were friendly and straight with me. I left with a new car I'm very happy with and a very good feeling about the dealership I bought it from. You can't ask much more than that.

Larry2

19 de feb. de 2009

these guys gave me the best desk hands down. I have 3 major Acura dealerships with 20 miles of my house and these guys simply tried the hardest. they sold me a TL at a very reasonable price. I will definitely come back. The manager Brandon also is top notch, he was fair and honest which made such a difference in our final negotiations.

03tlsguy

5 de ene. de 2009

jeremy logsdon said my timing belt needed replacement, along with ball joints and engine mounts. His quote was over $400 higher than 3 other local dealers I called. I took my car to 2 other shops to have these items looked at. Both dealers said there was no need to replace any of these things and showed me that they were in good condition as well. Also, my car is only 4 1/2 yrs old with 67k. Acura says the timing belt is not due til 7 years!!! He said my belt was "dry-rotted" One of the other dealers even removed a cover on the side of the engine to show me the belt, which had absolutely no sign of dry-rot or discoloration. What a liar and bold-faced thief!!!! I am glad I am not a sucker, I can only imagine how many people he has ripped off.

jashikcrib

3 de ene. de 2009

I dealt with Mo Khan primarily. He's the biggest scam artist in the dealership. He sold me a car with no mats and only one keyless entry FOB. In addition, there was some warping in the front brake rotors that needed to be attended to. Be very attentive to detail when dealing with these people.

gooser

18 de nov. de 2008

This was my first car buying experience, and I will never buy from Radley Acura again. The internet salesman ran us in circles over floor mats and an extra set of keys. And I thought that was the end, oh no. Within 30 days of owning the car, it breaks down and leaves us stranded out of state. We called Radley to tell them about the problem, and they basically told us, we drove it off the lot, their end of the deal was finished. BS! It's called customer service. All we asked was for them to tow it back to VA. I absolutly love the car, minus some cosmetic things, but the car is wonderful. The bad customer service has overshadowed the excitment of a new car.Advice from me, DO NOT go to Radley Acura. Do your research of the dealerhip before you go. You better believe I will!

janechong92

15 de ago. de 2008

I've sold my car b/c of this dealership! They were the worst most unhelpful lying dealership around! They're so not helpful and I wouldn't trust them. They forget to reset my oil guage... so even after I get my oil change... it would still be at 20%.

MDXhater

8 de ene. de 2008

I purchased a 2007 MDX that was supposedly brand new. Anyone who visits this place can see the shoe-horn cars onto this tiny lot very tightly. With this being said, my supposedly brand-new MDX was repainted after the manufacturer process and the door colors don't match, and significant overspray is clearly visible on plastic parts. They claim to have "dx'd" the vehicle from another Acura dealer, and both claimed to have not re-painted the vehicle. The sales manager offered to assist with a loaner (while they inspect and investigate) but he suddenly disappeared once i arrived at the dealership, even though i called to confirm with him 10 minutes prior. The loaner process was even worse, as they acted as if they had no idea why i was there in the first place.Ultimately, the dealership stance was that faulty paint was a problem that the Acura reps would need to handle and removed themseleves from responsibility - even though they were the one's that profited on the sale?? go figure??!!From the looks of the other reviews (minus a couple of positives), this dealership has a list of unsatisfied customers a mile long! Steer clear of this poor excuse for a business!!Going to the next level...resolution will be had!Outraged MDX owner

adamsro

7 de nov. de 2007

A friend suggested that I purchase my first Acura through Radley, his experiences were completely professional. Circumstances prevented me to go there first, so I went somwhere else (BIG MISTAKE). However, I did bring it to Radley for the service. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my car like it was his. Approx 6 months into my used car, I test drove the newer version while my car was in service. That was it, I asked Sargio to please set me up with a woman friendly sales person who would n't take advantage of me. He laughed and said all of the sales reps there were professional. Being a woman, and all of my life walking into a dealership was the worst experience that I have ever lived through, and barely! However, Radley Acura was different, they treated me special, they listened to my wants and needs and got me into the top of the line car at a more than fair price. All in all, I was in and out within an hour. I highly encourage people to do homework on trade ins, invoice prices for new cars, and read as much as you can through consumer ratings. When you come prepared your experience wont be as painful when you leave. Be realistic in your expectations and don't be afraid to say no if you aren't comfortable. All in all Radley Acura is/has been my best experience with sales and specifically service! Way to go!

bballernva

8 de oct. de 2007

On 10/02/2007 I called Radley to have a B1 service done. I was asked if I had ever had my car serviced at Radley. I said yes but I had to bring it in the next day because the work was not done right the first time. The day after that I received a call from Acura asking about my service. I did not give a 5 since I had to visit twice for to get the car fixed. I was told when I called on 10/02/2007 "YOU ARE NOT WELCOME AT RADLEY ACURA." I was shocked and hung up the phone. DO NOT GO TO RADLEY UNLESS YOU ARE WILLING TO LIE IF THE SERVICE IS NOT GOOD.

DCacura

10 de sep. de 2007

I called the dealership prior to my warranty expiring to get some warranty repairs made. They didn't have any loaners available, but said I could come in a week when they would have a loaner, even if I went over the 50k mark in the mean time. When I arrived the service writer claimed to be doing me a huge favor by honoring the warranty and then said that a repair was not covered by warranty when two other Acura staff (one another service writer) had said it would be. Acura was replacing my strut under warranty and they tried to sell me up with a "recommended alignment". When I noted that I had a 12-month alignment warranty (having had the alignment done a few months prior), David then said the alignment really wasn't recommended and my alignment warranty could not therefore be used. It was rather humorous and annoying when the service writer at the next station tried to correct David, saying the alignment was recommended, but David reiterated that he would not cover it. In addition to the strut I was having my trip computer fixed for the second time and David's suggestion if it didn't get fixed the second time was to manually reset the damn thing every time I filled the tank a crazy suggestion in my opinion. I think he was trying to avoid replacing the entire trip computer.I love my two Acuras, but some of Radley's service staff leave much to be desired.

dredawg81

8 de jun. de 2007

I bought my CL 04/2007 and two weeks after the deal my lock on the inside of the car broke. They vowed to fix it but kept me waiting for 3 weeks. They did fix as promised then iin 06/2007 the Transmission died. They still have my car. Its not even being fixed by Radley but some guy who calls and jokes that he sold your car like the shyt is funny. They told me it would be complete by Thursday of course it was not. They also told me I had to pay for $500 worth of work. I really really HATE this dealership and Im stuck going there because of the stupid Certified Warranty. The Sales and Service experience was VERY BAD and UNPROFESSIONAL from the start. Never should have bought this car from them!!

boganst1

20 de mar. de 2007

Be weary. They do not do the work they say they do. I paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I have requested work to be done that is covered by warranty only to find parts were never replaced or fixed. If you take your car here, make sure you check all work before you leave. Mark items that are to be replaced and check for that mark when you pick your car up.

luzyb

13 de feb. de 2007

This service department is VERY unorganized. My service was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer ship, SUX! My next car will be a Mercedes. Then, maybe, I will get the luxury service to go with the cost.

qewr

21 de dic. de 2006

Most unprofessional individual I ever met from a business perspective. This gentleman lost his "cool" in front of my family when price negotiations were not going his way. I only bought the vehicle because the price was lower than the surrounding area. I believe I have figured out why! When you consider there sales and service is below par then something naturally has to give. Just some advice to Acura, I would consider auditing the management of this companty! Now that Acura has enetered the price realm of BMW, Mercedez Benz, Lexus and other luxury cars; People that have the capacity to buy at this level will dissapear.

death

1 de dic. de 2006

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left clear coat on my front bumper which had previously been covered over 2 years prior. All work was performed within a timely manner and they even gave me a loaner car. I did have some qualms with the pricing for the alignment performed but this was quickly worked out with my service manager. Overall I would recommend Radley Acura of Falls Church based on this service.

spoddle

1 de dic. de 2006

I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left clear coat on my front bumper which had previously been covered over 2 years prior. All work was performed within a timely manner and they even gave me a loaner car. I did have some qualms with the pricing for the alignment performed but this was quickly worked out with my service manager. Overall I would recommend Radley Acura of Falls Church based on this service.

doesntmatter

12 de sep. de 2006

My advice is to shop around at other Acura dealers to see who gives you better service. Chevy Chase Acura is more attentive than the repair mill that is Radley (although Radley does have a nice waiting lounge). And Radley has sometimes tended to skimp on quality. In fact, Radley at one point told me that two of my warranty-related problems on my 03 RSX weren't fixable according to an Acura Corporation representative (or some $%^& like that), but when I took the car to Chevy Chase, they fixed both problems.

whatapain

10 de jun. de 2006

i probably like many others buy a car from radley b/c they promise free oil changes for life. unbeknownst to me the service is absolutely horrible and trying to make an appt for an oil change or getting a loaner can is next to impossible. if you think you should buy from here solely for the oil changes, RUN go somewhere else to purchase your car