Tom Calabro

11 de dic. de 2015

Always very professional, through and attention to detail.

Christian Lynch

11 de dic. de 2015

Best Service Advisers hand down work at this dealership. Outstanding customer service!

Michael Williams

10 de dic. de 2015

Everyone at the dealership is wonderful. This is our 3rd vehicle purchased through reliable and we will keep coming back. They do everything they can to get you what you want at the price you want really I had to take my vehicle back yesterday they fixed it with no problem.

Phillip Arnautou

8 de dic. de 2015

The service I receive from Reliable is excellent. I would recommend anyone to them in buying a new car or having one to be serviced.

Alfred Peterson

8 de dic. de 2015

The service was excellent. This survey format should be rewritten. It is far too difficult.

Kristen Flanagan

3 de dic. de 2015

I purchased a car from Reliable and it was absolutely great service!

James Bonette

3 de dic. de 2015

Good experience during purchase and subsequent service. Waiting room is kinda chilly in winter.

Sandra Decker

1 de dic. de 2015

We did not know anything about leasing a car. In the past we have always purchased a vehicle and we had purchased a vehicle from Reliable Cadillac in the past. One of the things that is most impressive about this dealership is that the sales persons know the vehicle . They are able to show us all the little things on that vehicle that make it better than another they know how things work and they know what they have available. The most important thing to me is having a sales person who knows about the vehicle and also understands what we need in a vehicle. The dealership was highly responsive and within minutes of me sending an email looking for additional information about a lease, I got a personal phone call from a sales person who was willing to answer my questions and set up an appointment to look at a vehicle. When we arrived the vehicles were ready and available. I thought the sales person worked with us regarding payments and did provide us with every incentive that he had available to him. He gave us incentive we did not even know about and it saved is a lot of money. We are very pleased with our new Buick and we certainly will use Reliable Cadillac again in the future.

Robert Carlson

1 de dic. de 2015

We went in for what we thought was a sensor change but instead after 2 hours the tech found rat droppings so went home with a loaner and back in 3 hours. Glad the tech searched.

Andrew Petro

1 de dic. de 2015

Great service and "caring" people. I give them 10 out of 10.

Elmer Hunter

22 de nov. de 2015

Don Hendrickson is a pro at explaining all questions my wife and I ask when having our car serviced

Adolph Guerrero

20 de nov. de 2015

Jeff was very helpful in finding the right tires and even matched the price to a quote I got from another tire facility. I have dealt with him a number of times and am always pleased with his curtesy and eagerness to satisfy my concerns.

Deborah Weimerskirch

17 de nov. de 2015

The service at Reliable is always fast and efficient.

Sharon Winkel

14 de nov. de 2015

I have always had great service here but they added a fun touch this time. When I got my car back, there was a large cookie waiting for me with the service writer's card attached. Nice touch!

Bert Lefty

10 de nov. de 2015

personable and no pressure experience. working with us on pricing and trade in, which was appreciated.

Robert Tiscione

10 de nov. de 2015

Treated me as family. We discussed all the possibilities of making a deal. No pressure what so ever. Great people.

Otto Marx

10 de nov. de 2015

Fourth car purchased thru Reliable. I have known Walt Barnes for over 10 years.The service department is great also and I am a Reliable customer for lifeThanks

Franklin Motta

7 de nov. de 2015

I purchased a Denali 1500 , the salesman was extremely knowledgeable and straightforward, the purchase was easy and expedient.

Roland Meinyer

6 de nov. de 2015

Fast. Great communication about what was needed. Finished as promised.

Cora Matney

4 de nov. de 2015

very professional,great experience,love the car....

Ted Patterson

4 de nov. de 2015

I believe the service was satisfactory. The problem appears to have been solved. I am not convinced that my issues have been completely rectified, but hope that within the next week or two to be able to decide if I still have a problem. The car is still hesitant when I start it in the morning. Leading me to believe that I still have an issue with the performance of my car. I understood that the mechanic and the Service Writer "could hear the problem". If that is true, does this mean that the hesitation that I hear at the "ignition of the engine" that the problem is still present?

Kathleen Gieck

1 de nov. de 2015

Went in to check out high charging system, Ken was so helpful as always. I had some special functions for my grandson that night he took care of the car and had me back on the road early enough to see my grandson perform! Now that's service! :)

Michael Ferreira

31 de oct. de 2015

Don in the service department provides excellent service and knows how to take care of clients. I've needed a few things done to my CTS and he is always willing to explain and go above and beyond to make my experience of owning a Cadillac a great one.

Greg Waits

31 de oct. de 2015

Don is the best keeps you up to date and always gets you done on time.

Jeffrey Mcnaney

27 de oct. de 2015

I actually enjoyed my truck purchasing experience at Reliable. Everyone there made it stress free and easy to work with. I would highly recommend them to anyone.Jeff M

Jessica Ferguson

27 de oct. de 2015

Jeff is amazing! He is so helpful and patient. I highly recommend asking for him!

Tak Watanabe

25 de oct. de 2015

We just bought our 3rd GMC Denali from Reliable. All three times it was a pleasant experience. The two other Denali's we bought from other dealers and the experience was horrible. Nice to see this dealership continuing it winning tradition.

Madeleine Wulbers

17 de oct. de 2015

Fast efficient , got me in and out. Pleasant atmosphere. I love Jeff and the crew.Very Professional.

Mandeep Johl

17 de oct. de 2015

I had a wonderful experience purchasing the vehicle through Gary and Ryan. They were very helpful through the whole process.

Peter Hewitt

16 de oct. de 2015

Staff were very good, I was directed to my service advisor who knew which vehicule I had brought in. The complimentary coffee was fresh and hot. The service was completed ahead of time and the vehicle had been washed as well

Alana Hyde

15 de oct. de 2015

Looking for the right car for the right price. With no haggling.

Angelica Paiz

15 de oct. de 2015

Great customer service, Marty was my salesman he was great very informative and helpful

Terresa Rudd

11 de oct. de 2015

It was good. Art helped me and he said there were a couple recalls and they would take care of those with the oil change. Art was very nice about it all.

Kenneth Morton Sr.

10 de oct. de 2015

Staff were friendly, moved at our pace, made sure all our questions were answered, offered suggestions and ultimately guided us into becoming completely satisfied. Surprisingly, we enjoyed the purchasing experience of our new car.

Tony Mason

9 de oct. de 2015

Our Car is wonderful and our experience at Reliable was great, the Sales person showed us around and did not pressure us in any way.Thanks for our new car, Tony & kathy Mason

Peggy Throop

9 de oct. de 2015

Brought car in for a minor rattle.Which was taken care of.I was amazed at how smoothly things were going,even tho they were very busy everyone seemed to leave smiling.I trust them.Peggy Throop

Gary Smith

8 de oct. de 2015

Happy long-time customer. Have bought several vehicles here, had them serviced here, the experience has always been good.

Jenna Saavedra

8 de oct. de 2015

Ken at Reliable does a great job every time. Good communication and customer service.

Victor Jew

4 de oct. de 2015

Excellent follow during repairs and charges by Service Advisor. Very courteous and prompt attention.

David Fenolio

3 de oct. de 2015

I always use Reliable. The service department staff and mechanics are excellent at their jobs, very personable and courteous. Jeff Gilbreath has been my service advisor for about 9 years, but when he is not there, all the rest of the service advisors have been great.

Sandy Rouse

3 de oct. de 2015

I was in for a GM Recall notice which my Onstar alerted me to with a link to Reliable's Appointment center (super). I had heard from Reliable the fix was about 1 hour which was ok by me. The fix was about 40 minutes, and I was on my way!!!

Stephen Ho

30 de sep. de 2015

Staff always professional and helpful, on time. Jeff, service manager, is the greatest.

Richard Domenick

30 de sep. de 2015

The name Reliable Cadillac tells it all... RELIALBLE... as is my service guy Kenny Voss!!!Top notch customer relations... service and communications... once again I'm reminded why Reliable is the Cadillac of Service :>)

Dwight and Bonnie Miller

26 de sep. de 2015

We had been looking for several months for the perfect SUV for our family. It was daunting, since there are so many good choices out there. But when we arrived at Reliable in the Roseville Auto Mall, we were welcomed like family, and Doug helped us decide on the Yukon Denali. He was totally familiar with all the features, not just of the Yukon, but many other SUV's, which helped us narrow down to the Denali. THEN, He made us such a deal, we could not refuse.We will love this vehicle...and are naming it "Douglas"...in honor of our new friend at Reliable.

Michael Harris

25 de sep. de 2015

I purchased my Enclave in Roseville, but I work in San Jose. I recently needed to come up from San Jose on the weekend and wouldn't have had the opportunity to have the much-needed service done at any other time. When I contacted Ken for an appointment on Saturday, he explained that he was booked up, but that I could drop my car off in the morning anyway, and he would see what he could do. While waiting to drop off my car, I watched/listened as Ken dealt with the folks who were ahead of me. None had appointments. He was completely professional and assured everyone that their cars would get taken care of. His approach was friendly and professional, and never varied between customers. I was really impressed with the level of service and the courtesy of all of the employees I met that morning! Five stars in my book!

Yvonne Belyea

25 de sep. de 2015

I have never had a bad experience always get in when needed staff is helpful and friendly.

Andee Zieker

25 de sep. de 2015

jeff is great!!! got me in and out real fast and is SUPER nice and professional!!!!

Mary Mahlmann

20 de sep. de 2015

Been dealing with them for many years and will continue to do so. They always take very good care of me.

Jean Hawkins

16 de sep. de 2015

I am so very happy, that you ALL at Reliable, are very reliable in keeping my aged Cadillac Eldorado running. I am very happy with everyone in your service department. I could not ask for any better... Please keep up the excellent work and care!!!! Thank you.Jeanne H.

Raymond Lippincott

15 de sep. de 2015

It was a great visit did a good job and in a timely manner

Peter Krusi

10 de sep. de 2015

We appreciate that the service dept is open on Saturdays as we drive a distance,coming from Nevada City and the traffic is not as bad on the weekends, plus the wait is much shorter for service.

John Tingue

7 de sep. de 2015

Reliable was great to deal with. They picked me up at the airport, made the transaction as quick and painless as possible and I felt they were about as honest as you can get from a dealership.

James Lewis

5 de sep. de 2015

This is the 3rd vehicle I've purchased from Reliable and the service continues to get better. Ryan Martin and his staff go above and beyond to make the car buying experience enjoyable. The attention to detail an low pressure environment gives me all the confidence to refer my friends and offer my highest recommendation!James, Rocklin Ca.

Tami Gilbert

2 de sep. de 2015

I dealt with Fred and Antonio when I purchased my Cadillac SRX in August 2015. They were both wonderful to deal with. Very informative and friendly. Not pushy AT ALL! They also made me a great deal! I have already recommended your dealership to a friend.

Wayne Burkdoll

30 de ago. de 2015

I bought a 2015 Sierra Denali HD. The truck is far superior to any of the others I looked at. Reliable GMC in Roseville did a wonderful job showing me the truck and all its accessories. The sales staff was knowledgable and helpful. Made buying this truck a breeze.

Diane Enes

27 de ago. de 2015

Always a great experience. Art Veloria accommodates my every need. This time I needed a loaner for a few hours and both Art and Elvis took care of me. Art wrote up the paperwork to fix my SRX gear shift problem. Elvis quickly got the loaner paperwork out of the way and I was on my way. The car was ready as promised at 3:30. Both should be commended for an outstanding job!

Marc Mayfield

27 de ago. de 2015

Ken Baugh is a great guy! We always appreciate Ken and the mechanics who work on our vehicle.

Christina Penna

26 de ago. de 2015

Art started earlier then the 8 am appointment to keep the customers getting in and out fast. I was told an hour and it took 30 minutes so I was happy .

Michele Svilich

24 de ago. de 2015

I am a repeat customer. I have visited other Cadillac dealerships, and always return to Reliable because of the customer service, great deals, and overall way they treat female buyers. My sales person Gary Clifford was wonderful. Great follow-up and communication.Fred and Paul in Finance were wonderful. The "desk" helped to make a great deal for me. And, I guarantee there isn't a better Service Dept anywhere.Thank you again,Michele

Dianne Harris

21 de ago. de 2015

Not a great experience on the sales side (bought my Cadillac SRX somewhere else), but the service department rocks! My service rep (Art Veloria) is extremely attentive to my needs and consistently goes above and beyond. Any time he says he will call, he follows through. That is important to me because I detest poor customer service. Elvis provides a loaner car when needed and is equally great at his job! Always have a pleasant experience every time I need service.

Nancy Davis

21 de ago. de 2015

The sales staff was great. No back and fourth over price. The test drive was good. In 1986 I owned a Cadillac which I had for almost 10 years. Great ride, great service. this car is ok, does not ride like my other Cadillac. But I will get use to it.

Jacqueline Mclendon

20 de ago. de 2015

Everything went great we got what we wanted on the car and for our trade-in and our salesman was a great guy ! We will be recommending Reliable and our salesman Joseph Lotempio to our friends !!

Bob Grey

19 de ago. de 2015

We really appreciated the outstanding service Ken gave us. He went well over our expectations. Thank you Ken for the excellent service.Bob and Darlene Grey

Thurmond Lawrence

18 de ago. de 2015

Fair, friendly Service. Nice folks from top to bottom. Dealership staff and owner are great and want to give you the best !! Highly recommend for service and sales !

Uwe Thaysen

17 de ago. de 2015

We are a longtime very satisfied customer of this dealership.

BILL WILSON

17 de ago. de 2015

I was shopping for a smaller, higher mpg, pickup. Specifically, had selected a 2015 Canyon. My bride didn't like the room in back nor the way the seats folded. So we decided to look at a Sierra. I'd already noticed a red one and also noticed it's sticker price. But who wouldn't have wanted a big red truck? As we went to look at the Sierras, we were told about a "program" price reduction on one last Sierra....we took the Big Red Truck home....with great financing and a lots of smiles....

Jacob Steele

14 de ago. de 2015

Service is always wonderful and everyone is helpful.

Dave Pracht

12 de ago. de 2015

Great Easy transaction. Truck was ready when we arrived to test drive and full of fuel when we purchased it.

Ed Pecinovsky

7 de ago. de 2015

When I dropped my car off Art told me about a recall and made arrangements to have it addressed while the car was there. We were leaving on a trip to the mid-west and it was comforting to know the car was ready for 4,000 mile trip.

Bill Faustine

6 de ago. de 2015

Gary was terrific, no pressure, just knowledge of his product. He left it up to us and we loved the truck.

Ryan Battle

1 de ago. de 2015

Reliable GMC is an amazing place with friendly workers who find ways tonsatisfy their customers and make them feel important. If one person doesn't have an answer for you they will do their best to find someone who does have the answer so the question doesn't go unanswered.

Robert Tiscione

1 de ago. de 2015

Great guys and always very helpful. Excellent experience.

Gregory Sconce

31 de jul. de 2015

I think the service department managers are excellent. They are caring and treat you with respect. Service and repairs are completed timely and if I have to leave a vehicle they even wash the car. I do wish the service repair guys would not change my radio and seat adjustments. Other than that great experiences.

Wendy York

30 de jul. de 2015

I was pleased with the service I got for just an oil change and tire rotation. I was not pleased with the paperwork given to me. It did not say specifically what weight oil I got so I requested the answer from my manager. Having experienced this problem somewhere else please understand my concern. I DO NOT APPRECIATE BEING FORCED TO CONSCENT TO THE DISCLAIMER ON THIS SURVEY to submit it.

William Gilsdorf

25 de jul. de 2015

Gary answered all of our questions and was fair in working out any problems.Very happy that my car is well taken care of and my wife does not have to worry :-) Thanks for making this an enjoyable experience......Bill & Carole Gilsdorf

David Fenolio

24 de jul. de 2015

I'm always happy with the service I receive Reliable Cadillac, Buick, GMC. The service staff and mechanics are outstanding and very friendly. They always strive to get your work done in a timely fashion and there is a nice waiting room (even a couple of carousels if you need to work on a project).

Timothy Hansen

23 de jul. de 2015

Enjoyed the experience. Did get quite a bit of pressure to add the extended warranty.

Joshua Beam

23 de jul. de 2015

The two Ryan's were awesome. Very professional. Thanks!!!!!!!!!!!!!!!!!!

Racquel Ruiz

23 de jul. de 2015

You guys rock. No nonsense. The only part I think is really dumb is that I have to fill out at least 50 characters in this section.

Bruce Mcleod

23 de jul. de 2015

I've owned my Cadillac ATS about 2 1/2 years, during that time I've been to five dealers and service managers when my car needed service or maintenance. Only two have stood out, and Art Veloria at Reliable Cadillac is one of them. When I call to make an appointment he is friendly and responsive, he researches my concerns and let's me know how long things might take. When I arrive he handles my write up quickly and has the loaner team prepared for a fast turnaround. As the repairs proceed he lets me know how they're going and if they'll need to keep my car overnight. When the car is ready he promptly calls to let me know, and when I arrive the checkout is efficient and without surprises. Art is a great service manager whom I don't hesitate to call when I have questions or need service. Great job!

Jean Hawkins

16 de jul. de 2015

Very happy with the service I have received from Reliable Cadillac, year after year, since moving to Roseville in 1998. Thank you. Jeff helped me get the A/C working in less than one day so I could continue on with my busy life on these warm/hot summer days!!!! Thanks to ALL!!!!Jeanne H.

Nancy Benison

16 de jul. de 2015

I have bought my car and have had it serviced at Reiiable since I'veowned it and I am always very happy with the service, and the reps.Art and Ken. they always greet me and make me feel good about theservice being done. and it's a;ways finished as promised.

Peggy Throop

12 de jul. de 2015

Excellent.I feel they are taking care of my car.And as a woman I feel comfortable with their recommendations.Will not take my car anywhere else.

Loren Williams

11 de jul. de 2015

Staff very helpful. Service done on time. Did not have to wait for parts.

Cora Camp

10 de jul. de 2015

I've been taking my vehicles to Reliable for nearly 10 years now and have yet to have a complaint. Everyone is always informative, helpful and intent on doing the best job to take care of my problem. My service representative (as well as all others there) are always polite and make sure I am happy w/my experience. As a senior citizen and widow, being able to trust those who take are of me is a really big deal.

Thomas Gatewood

10 de jul. de 2015

My experience with Reliable is always excellent and quality nice people. My routine service was done in a hurry and I visited with my salesman to plan my next purchase when my lease expires or option to buy. I have been a customer since my first 1998 Pontiac before I went Cadillac. Love your place. Dealt with Jeff in service, Marty in sales and your finance guy all nice people. Thanks.

Daiana Lorenzo-sinda

10 de jul. de 2015

Our service was very fast and friendly. And the wait was very short.

Alfred Zeits

10 de jul. de 2015

Services was done and completed in time as specified by servicedepartment.

John Spears

9 de jul. de 2015

Prompt and very friendly I like the overall service experience I receive when I take my car in for service. The staff is very professional and very very friendly.

Robert Mcgee

4 de jul. de 2015

We were greeted by Ryan Zaft, who made us both very comfortable. He asked us what our needs were and proceeded to show us around the available inventory. We eventually narrowed our choices to three vehicles; when Ryan suggested that we test drive all three to help us with our decision. This did help us to eventually make our decision on which car was best for us. Ryan was very informative and very knowledgeable about all of the different models and features. We must say that this was our best car shopping experience ever.

Jon Olson

3 de jul. de 2015

Art Veloria is our service contact and is the best. He asks questions about problems, suggests solutions, and ensures that we receive excellent service at Reliable.

Joseph Velky

1 de jul. de 2015

great service I highly appreciate the wonderful team that helps maintain the car

DB

30 de jun. de 2015

We went from service customers to new vehicle owner in a little over a day, all in a positive way. My wife and I were in Reliable simply for maintenance on her 2007 Yukon. We decided to test drive a new Yukon. I had spoken with Marty and Ryan in Internet Sales at the beginning of the year, so we picked back up with them for a test drive. Ryan explained the vehicle very thoroughly for us and talked about some of the promotions GM was running. We left with a decision to make and the next morning decided it was a go, so back in we went. Marty accommodated all our questions and test drive needs to make sure we got the vehicle and options we wanted. The process moved along quickly and I feel they negotiated a fair deal with us for the new car and our trade-in. Freddie in finance was great to work with as well. The final nice touch was a picture Marty sent to our home of my wife and me next to our new vehicle.PS I can never say enough good things about Jeff in the service department. He has always treated us fairly and made me feel like he is putting our needs first.Thank you Reliable.

Dereck Green

30 de jun. de 2015

Always have a good experience. Some of the employees remember me and my car (that speaks volume).

Lee Sneath

26 de jun. de 2015

Courteous service manager, explained every question, accommodating to my schedule, I could not be more pleased. Lee J. Sneath III

Ray Howe

25 de jun. de 2015

I noticed the engine light was "on". I drove to Reliable GMC at the Roseville Auto Mall. A man called Don wrote up a repair order.In less than two hours I was told my truck was repaired. The price I paid for the repair was a fair price. The mechanic who repaired my truck said he checked the items related to the defective part, all was WELL.I'm a repeat Customer due to the great service and quality repair procedures.

Michael Schenck

23 de jun. de 2015

Had a "gremlin" causing the Nav screen to quit on occasion. Don and his team solved it and did all the required service. I'm a happy camper!

Robert Beamer

23 de jun. de 2015

We have had our Buick serviced at the Roseville Reliable Buick GMC Dealership for the last five years and we have been extremely pleased with the excellent service (and car repairs) we have received. We usually have Ken or Jeff who have handled our repairs and service and they have been extremely pleasant and professional.

Robert Kirschke

22 de jun. de 2015

Always outstanding consumer oriented service by knowledgeable service personnel.

Marguerite Morgan

20 de jun. de 2015

Don Hendrickson my service rep at Reliable Buick in Roseville Auto Mall, Ca is wonderful. He makes sure I am satisfied. That is why I always ask for him. Thank you Don. Marguerite Morgan (Peggy)

Rufus Robinson

19 de jun. de 2015

I have been bringing my vehicle to reliable for service for over 3 years and the service and technicians have taken very good care of me and my spouse. In addition, your team have made many last minute accommodations for us for unplanned service request.

John Parks

18 de jun. de 2015

A few thousand dollars of work done, all covered by warranty. Given free loaner car.

Steve B

18 de jun. de 2015

The people were very nice & we love our new car. The only thing that bothers me is that we had to have it serviced at 2800 miles because the engine light went on. The service department stated that it was fixed and I got off work early to meet my wife there, but as we were sitting in the driveway of the dealership, we never moved the car just loaded our stuff including our 6 week old baby, the engine light came on again. It only took another day for them to fix the car but my wife was going to visit her dad in the Bay area that weekend and had to postpone it because we did not have our car. We were given a loaner, but it was not the same and so the visit had to be moved to this upcoming weekend. The vehicle was fixed the 2nd time around, but it was a severe inconvenience that it was fixed right the first time.

Edward Thomas

16 de jun. de 2015

Jeff in service is always professional and pleasant to deal with, he goes out of his way to insure you are always satisfied with the service. He is definitely a keeper.

Andrew Petro

10 de jun. de 2015

Fast, knowledgable, and professional. Plus a real nice waiting room.

Dr. Bruce Bakeman

9 de jun. de 2015

We really liked our sales representative, Mr. Gary Clifford. He took the time to explain the multiple functions of our vehicle.He didn't pressure us during the negotiating process and we greatly appreciate that.He was delightful and considerate.

Richard Novo

8 de jun. de 2015

A good place to do business. When ever I take my truck in to have any work done to it, I have never been disappointed with the work done.Great place to do businessThank You.

Judith Willey

2 de jun. de 2015

Art, the service consultant, was helpful, kept me informed and provided excellent service and information to me.

Julie Jalone

31 de may. de 2015

Brian was my salesman and Daryl was his boss (I think) and it was probably one of the easiest transactions I have had with Reliable Buick. My only complaint and it has nothing to do with the employees is you have to simplify the process (this is why I couldn't give you 5 stars). Nobody has time anymore to go sit in an office and wait for everyone to figure it out. Emails are needed and everything needs to be done so we can come in sign, grab the car and go. I am in Real Estate and when I started we carried big files around all of the time. Now we don't have files. It is all done electronically. You guys need to jump on board! I think more people will be satisfied with that process. Fortunately, I couldn't stick around so Brian and I did most of the negotiating by text message. Paul in Finance is awesome! Spend some money and get rid of his dinosaur equipment! poor guy.

Sheila Farnsworth

30 de may. de 2015

Timely and thorough. Awesome service! Took care of all my concerns. Thank You!

Gary

30 de may. de 2015

Very professional staff during entire sales process. Shout out to Ryan Martin and Marty Trevino, very courteous and made the buying experience enjoyable. We were able to discuss all elements of the deal openly and without pressure. I always felt they had the patience to allow me to make the best decision. Got the truck I was looking for at a price that beat competitors !

Racquel Ruiz

23 de may. de 2015

This time you guys were great! Been there 3 times, 1st time was horrific, 2nd time was decent, and this time everyone was awesome!

Cora Camp

23 de may. de 2015

I've been taking my vehicle to Reliable since I moved here in 2005. I have always been happy with anything they have done and trust them, always, to keep me "safely" on the road. Art Veloria has always been the very best at taking care of my car. When you are a Sr. citizen w/out a husband, it's nice to know there is a "reliable" place to take your vehicle. Thanks to all there!

Ronald Whittaker

22 de may. de 2015

My new Buick was found dead in my garage. Only had 2000 miles on the meter. I called Reliable and they had it towed to the dealership at their expense. Jeff in the service department had the car checked out but could not find the problem. They returned the car to my home with minimal inconvenience to me. Although the incident should never have happened, the dealership response was wonderful.

David Altstadt

22 de may. de 2015

We worked with Frank Hayes. What an outstanding professional. He did everything he could to make a deal without being pushy. He worked at our pace and did not pressure us in the least. He let us make the decision that was best for us and not try to talk us into something else that was not in our best interest. We would use him again and recommend him to others. We also worked with Fred in the after market department with warranties and coating. Fred was very professional and pleasant to deal with. We were also taken out to the Service Dept. and introduced to Don Hendrickson who will be our Service advisor. Good job Reliable Buick, GMC, Cadillac. Good employees means more than just another sale.

Dorian

22 de may. de 2015

This is our fourth vehicle from Reliable. We have to pass a handful of Cadillac and GMC dealers along the way, but the service is well worth it. Thank you Fred and Gary!

Kenneth Holbrook

20 de may. de 2015

Great Job again, Art in your service dept. at a drop of a "HAT" has always taken the time to get my 2014 2500 GMC pickup for service. I live 50 miles away and it's hard for me to get time to et the truck in for service. Art has always fitted me in ASAP. Thanks and the service is always "GREAT" Thanks Kenneth Holbrook

Joseph Mousley

18 de may. de 2015

This was a good car buying experience. Everyone was very courteous and friendly. It did take a long time due to others ahead of me but overall I was very happy.

Robert Flager

15 de may. de 2015

By far the best experience my wife and I ever had buying a new truck. Our sales man Brian was very knowable about the trucks. Including tow ratings, horse power and all the advance computer equipment. His help with OnStar and the radio systems really got us started in the right direction. I fell confident I can reach out too Brian for help any time in the future. This is a dealer ship I will visiting again.

Christopher Martinez

14 de may. de 2015

I would recommend Reliable Cadillac as the staff is friendly, the service is fast and I look forward to my next Cadillac experience. Fast and efficient as always!

Nichole Barker

13 de may. de 2015

I love the professionalism when bringing my truck and car in. Everyone is always friendly and greets you with a big smile. They get my car in and out when promised. I wouldn't take my car anywhere else.

Hal Daby

12 de may. de 2015

It's nice when the staff have access to a car's maintenance history so you can talk about what's been done and what's coming next.

Lisa Montgomery

7 de may. de 2015

Ken has been our service advisor for quite a while, servicing the various autos we have had over the past years. He is always professional, keeps you advised while car is being serviced, efficient and knowledgeable about repairs so return visits aren't needed. Listens to your concerns and does everything in his power to be sure outcome of service is what we expect. Wouldn't want to work with anyone else.

Andrew Petro

6 de may. de 2015

I met an internet salesman, Ryan Zaft, at Reliable and he was very kn owledgeable and professional. It was my first "pleasant" car-buying experience. No pressure, no rudeness ? instead, i was treated with courtesy and provided all the information I needed to make an informed decision. A great salesman, a great automobile dealership!

Paulina Lupercio

4 de may. de 2015

Service was excellent. I definitely recommend Reliable Buick GMC Cadillac.

David Vandermeulen

3 de may. de 2015

I was well treated and my car was serviced and I was done in less than an hour.

Fred Gellert Jr

2 de may. de 2015

Don my service representative,was extremely helpful in coordinating all aspics involved in replacing a warranty covered Sirius/XM roof antenna on my new 2015 Denali XL. I was very pleased, and will refer to his judgement and his help with any future service issues. Fred Gellert Jr.

Robert Tageson

30 de abr. de 2015

Don from the service department did an great job in make sure everything was done on our SRX. He also did a follow up phone call to make sure all was working correctly.

Michael Petz

26 de abr. de 2015

Straight shooters - I was raised in the new car business and this is the way we tried to treat our customers.

Armon Close

22 de abr. de 2015

This is the third new vehicle my wife and I have purchased from Reliable. The experience has always been professional, friendly and pleasant. Our salesman and finance representative were very good to work with. The service department goes the extra mile to ensure any issues are solved and that the customer is satisfied. I often recommend Reliable to friends and relatives. We are grateful to have such a quality dealership near our home!

Cheryl Fusaro

20 de abr. de 2015

Reliable treats me like a queen. They are vested in making sure everything is handled promptly with exquisitely skilled expertise. I haven't found this depth of customer service anywhere else. I am going to continue to give them my business. The sales & service staff ROCKS! Thank you.

Raymond Lippincott

18 de abr. de 2015

They had great service the other day when I took it in for an oil change. I had to wait and they got the car out in a timely matter

David Fenolio

17 de abr. de 2015

I love the folks at Reliable. All the service personnel and mechanics are top notch. Jeff Gilbreath has been my service advisor for 9 years and I trust him to tell me the truth and find the best options for keeping my car in superior shape. As concerns this survey, I have never understood why it is so important to my younger generations to need constant feedback, be liked (whatever that means), have instant gratification about their performance, by means of facebook and surveys such as this or other social media. I start off liking everyone and expecting them to do their job to their bess ability. If they do me wrong or don't get the job done correctly, then I'll tell them to their face. So, don't expect me to reply to any more surveys after this one.

Troy Killorn

15 de abr. de 2015

Reliable Cadillac has always done a great job in addressing my concerns and servicing my Cadillac. I have been taking my Cadillac's to them for service over that last 15 years. The only area that needs a little help is the Detailing Dept. If you are going to wash a customers car, do a good job. If its going to be a "Spray & Wipe" then just don't do it at all. There is nothing worse than climbing in your car and looking through a water-spotted windshield. (Especially since the day before you washed it yourself) Over All I am very Happy with their service.

Patricia Togstad

14 de abr. de 2015

I forgot it was Spring break when I arrived for my oil change. I was told it might be up to 1-1/2 hour wait. Since I was already there and they had a comfortable waiting area with tv & refreshments, I decided to stick it out. Happily, it was finished in about 45 minutes. Service was efficient and friendly.

Merle Gregory

14 de abr. de 2015

I called and made an appointment to have a simple seat bolt replaced and an oil change. Three and a half hours later my car was ready. What good is an appointment if it takes such a long time to do the work? When I picked up my car I told them that I wasn't a happy camper. I have never had this kind of a problem in the past. Still, I will continue to bring my car to the dealer for service. The people that work there are great.

James Saunders

9 de abr. de 2015

I made my appointment on line with no problem. I arrived on the date scheduled and was in and out in less then an hour. Great people to work with in the service department.Jim Saunders

Richard Ryan

9 de abr. de 2015

Jeff wrote up my car which had an electrical problem. He was very helpfuland took the car over night for observation. He asked if I needed a ride home but I di not. I talked to him the next morning and he explained the source of the problem, the solution and the cost. I approved the work and picked up my car that afternoon. As always, Jeff was most helpful and responsive and the car is running fine!

Nam Dam

9 de abr. de 2015

Contacted dealership through the internet and received phone call within 15 mins. Met the next afternoon and purchased our car without hassle.

Charles Kendall

8 de abr. de 2015

Service done in the time frame it was promised. Service writer was very professional. Have had ALL my service on this vehicle done here.

Nancy Benison

7 de abr. de 2015

I bought my car from Reliable Buick in 2013 and have it service at allservice requirements and I am very happy with the service given to me and my car. my service person is Art, and he make me feel that my car and I are very important. in fact all the service people there are very nice.

Derek Ranson

5 de abr. de 2015

I've delt with this dealership for years and they strive to get your service or repairs done with as little impact on your wallet as possible. All of my friends and family take there vehicles to reliable and have always been happy. I have bought 4 vehicles from reliable in the past and there sales department is also excellent to deal with.

Frank Maguire

4 de abr. de 2015

VERY helpful service people and technicians. They also completed the work in the time I was told it would take.

Joshua Tiffee

4 de abr. de 2015

The salesman and finance guys were awesome. They listened to everything that was said. We're not pushy at all and delivered everything within the time frames they promised. This was the smoothest and easier car purchase I have ever had.

Michael Livingston

2 de abr. de 2015

Have always receive great service from Reliable Buick, from the day my wife and I, each, purchased our own 2007 Buick Lucerne's, to the last service in March 2015!!The Service Department has be very helpful, especially Jeff Gilbreath!! Over the past several years, I have learned to have complete confidence in his recommendations!!Michael Livingston

Robert Synhorst

1 de abr. de 2015

My car needed parts from back East, so took 2 days to repair. Dealer provided a complimentary rental Cadillac so we could travel 200 miles to a medical appointment. Always great service with Reliable Cadillac.

Connie Butler

31 de mar. de 2015

It has been years since I have found a service department I could trust. I took my son's Pontiac there and after the service I received from Art I have now started taking my Chevy truck there. Anyone can go to Art knowing nothing about cars & trust they will not get ripped off. He will explain in detail what needs to be done now and what can wait. You can trust he will bend over backwards to see you are taken care of.

Denise Wesalainen

27 de mar. de 2015

The staff is always friendly and my car was ready earlier than I had thought. Got my car and it was washed and ready to go! Great experience.

Thurmond Lawrence

27 de mar. de 2015

Best service ever !! Fast friendly family style service !! None better !!Always greeted with a smile !!

Christopher Petersen

23 de mar. de 2015

Art in the Maintenance Department has been awesome! He has always been very responsive and has given us excellent care.

Heather Byrd

20 de mar. de 2015

The salesperson Zach was perfect for us. He was patient and he listened to our needs and he was able to get us in a vehicle that fit our budget and our growing family. He deserves an attaboy :-)

Rita Stafford

11 de mar. de 2015

We traded in our old DTS for our Cadillac SRX at Reliable Buick GMC Cadillac about a year and a half ago. Even though it's a bit of a trip (about 40 minutes to get there from home), it's worth it to take our vehicle to them for service. The service agents always remember me, and I always feel welcome. They have a comfortable lounge where you can watch TV, as well as desks with electrical outlets for while you wait. (They have a separate room with toys for customers with children.) The last time I was there, I sat in the lounge and was able to finish a couple of sessions of a video course which I'm taking on my laptop! Alternatively, we have used their loaner vehicles when the car needed time-consuming work. We are always treated with respect in all our dealings with Reliable, and we recommend them highly to anyone wishing to purchase or service a vehicle.

Kenneth Holbrook

10 de mar. de 2015

Art in service was Great and all of your staff. Fred Faller is number One, The only place that I will drive for service or a new truck will be your store. Please make sure and treat this staff wright and keep them. And I will still shop with you. Thanks Kenneth Holbrook

Antoinette Carter

10 de mar. de 2015

From the minute I pull in for service, I know I can expect courteous and professional attention and repairs with reasonable prices This takes the stress over the unknown out of car servicing for me! (3,5 year customer)

Frank Nole

10 de mar. de 2015

Always very professional that why I buy my cars there and have them serviced there.

Mary Noreen Aguilar

5 de mar. de 2015

Our saleman was courtous and polite and pushed the sale through nicely. Would recommend our saleman again and dealership.ThanksNoreen

Richard Domenick

28 de feb. de 2015

Excellent... Ken was helpful... Service was fast and accommodating

Stella

26 de feb. de 2015

decline to state but regret the experience and don't recommend buying here

James Gollaher

17 de feb. de 2015

Very helpful prompt courteous, informative. Made for a pleasant experience.

Ben Ragsac

14 de feb. de 2015

Again Reliable's service department did a great job on my 2014 GMC Sierra. The service department rep gave me an estimated completion time and the service was completed even earlier. Thanks!!!

Don Cameron

13 de feb. de 2015

They do very good work, helpful staff.Do they still give free car wash?? They missed me!Don

Christopher Martinez

13 de feb. de 2015

Pleasant experience. No problems and fast service.

Bertha Tessaro

12 de feb. de 2015

From the first day I stepped on the lot in 2013, greeted by Doug the Salesman; I was treated with respect, and he listened to what I wanted. Including taking a longer than usual test drive. I purchased my Encore off the show room floor. He even remembered who I was a year later when I brought the car in for service. The servicemen listen to my request and explained everything that needed service in an easy to understand format. I will be purchasing my next car from Reliable Buick Cadillac.

Ronald Whittaker

10 de feb. de 2015

This is my second consecutive purchase from Autowest/Reliable. The polite,professional service I have received over the last ten years brought me through the doors. I dealt with Marty Trevino on my recent purchase who has been very helpful in educating my wife and I with all the new tech items. I will need his help for a while and he has encouraged us to return as often as necessary.Much to learn and I will be a frequent visitor to the dealership.What's not to like!

Richard Laux

8 de feb. de 2015

I recently moved to California. This dealership/service has been helpful and accommodating every time that I have been there for service.

Betsy Self

5 de feb. de 2015

very helpful, got the appointment I needed when I needed it, short wait. Took great care of my car...

Stacey Haney

1 de feb. de 2015

Art is a fantastic service writer. He keeps me informed but doesn't suggest services unless they are truly due and necessary. My vehicle is always ready when promised.

John Mootz

1 de feb. de 2015

Art & Don in the service dept. are the best. Our last appointment was with Art with my wife's car the service he gave us was great.

David Fenolio

31 de ene. de 2015

I have been taking my 2004 SRX to Reliable for 7 - 8 years. Jeff Gilbreath, my service advisor, is efficient, knowledgable, courteous, honest, and extremely personable. In Jeff's absence, I have dealt with all the service advisors and they are all super!! I just purchased a new Acadia with Frank Hayes in sales and felt that I got as good a deal as was possible. Frank spent a long time with me showing me all of the "bells and whistles" on the new Intellilink system and getting me used to my new SUV. And yesterday, Zack, helped me I give all the employees at Reliable a "completely satisfied".Dave Fenolio

William Green

30 de ene. de 2015

everything was handled great and in a professional manner

Jon R

29 de ene. de 2015

Art has always been very good to me and and my wife. He always answers his phone and returns my messages very fast.

George

27 de ene. de 2015

On-line, appointment. Greeted, informed, and waited. Waiting room was well appointed, generally comfortable. My only complaint was a two + hr. wait for completion, for an oil change and a correction of previous recall inspections. I do understand because the calendar was full, and so was the waiting room. Happy with my car that was purchased there. Thanks.

David Lassiter

24 de ene. de 2015

Awesome experience purchasing our truck at Reliable GMC of Roseville CA! The staff didn't pressure us, but were very helpful & informative. We are very happy with our salesman & everyone else too!

Judith Willey

22 de ene. de 2015

Made an appointment, service personnel were waiting for me, treated me kindly and efficiently and the car returned to me in good repair. It was a pleasant experience.

Lawrence Laizure

22 de ene. de 2015

My experience was great. What can I say.. No problems, Work finished in short order.

Barbara Morton

19 de ene. de 2015

The staff was extraordinary. They went above and beyond. I am completely satisfied.

John Boles

19 de ene. de 2015

As always the service was as easy as can be. Greeted and treat professionally and service was great in and out in less than a hour. This is why I continue to return. I have a 1 yr old truck with 43,000 miles and also it's my third truck so I have plenty of visits and it's NEVER a problem getting me in and out.Thanks guys!!!

Thomas Gatti

19 de ene. de 2015

Everything was just perfect. My car was serviced and washed perfectly, my service Rep (Jeff) was excellent, and wait time was short.Tom

Jeremy C

18 de ene. de 2015

Awesome sales staff! Just bought a brand new Buick Enclave and the people at Reliable made it so easy. My wife loves her new rig and we were able to get an amazing deal with incentives (discounts!!) that we didn't even know existed until the sales department told us about them. We will be coming back here for YEARS to come!!

David Baker

17 de ene. de 2015

Very courteous and helful. 20 miles after leaving the shop, however, a problem surfaced with the tire pressure reporting system. I called the Service Departmnet and was kindly instructed on what to do and where to take it. I took it to Les Schwab Tires and they took care of it at no expense to me.

Nichole Barker

17 de ene. de 2015

I love coming in to the shop for service, I am always welcomed and they always greet me by either name or I am also known for being the puppy lady because I always have my doggies with me... I love dealing with the service guys, they are always friendly and professional.

Giovanni Miano

15 de ene. de 2015

Art is knowledgable, service oriented, and thorough. Your courtesy drivers were accommodating and timely. The car was repaired twice as fast as I expected even though a part had to be ordered and delivered before th repair could be completed. My car was unexpectedly washed when I went to pick it up. Art will work with you on prioritizing repairs. The repair cost was reasonable and comparable to non dealer repair shops. Most of all I come to reliable because of Art.Sincerely ,John Miano

Willie Pelote

14 de ene. de 2015

The service was efficient and professional. Thanks

Raymond Hetu

14 de ene. de 2015

I dealt with the Internet manager Gary. It was easy to work with. No pressure and explained everything to me that I needed to know or had asked. I would recommend him to my friends and my family.

Patricia Meisinger

12 de ene. de 2015

Best service department I have been to. Starting with Jeff our service writer very professional and customer oriented. Have never had a problem where we have had to return. Just a all around great service department and experience.

Joseph Dagostino

9 de ene. de 2015

I found the sales department to be friendly and helpful. I was replacing a 2011 SRX with the 2015 model. We were able to reach a quick deal with my total satisfaction. I know that if I am looking for a car in the future, Reliable is the first dealer that I will visit. Joe

Michael Savage

7 de ene. de 2015

As soon as I arrived, Antonio was all business, not a lot of chit chat, but wanted to know what kind of vehicle i was interested in and what options were important to me. I like that. While you can't avoid negotiations, the process was smooth and simple (no teeth were pulled). I purchased a vehicle from Reliable back in 2008 and the experience was much more pleasing the second time.

Bryan Romeo

3 de ene. de 2015

My salesman made the car buying experience a pleasure. He provided one of the most comprehensive detailing of the trucks capabilities and features from test drive to owner orientation. A true example of professionalism and sales representation.

Douglas Miller

3 de ene. de 2015

I came in for a oil change and recall notice. I ended up getting a loaner because a light came on in my car on my way in. When I picked up my car the next day, I turned in the loaner, they sent me to the cashier, gave me my key and sent me away. I never spoke to anyone regarding what had been done. I had to remove the paper and number from my car, and I didn't get a wash.. I only know what they did from the receipt. I felt a little pushed out...

Frank Sinda

25 de dic. de 2014

This was our best car buying experience ever. Thanks again Gary.

Ron Shinn

23 de dic. de 2014

It was great they were fast and professional!! Treated me well and promptly answered my questions!!

Ken Walker

22 de dic. de 2014

I got what I was looking for and will shop there again. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Alfred Zeits

16 de dic. de 2014

service completed as promised and delivered at time as stated/

Ronald Chunovich

12 de dic. de 2014

It's always a very pleasant experience. The work is excellant & done efficiently.

Melinda

11 de dic. de 2014

I just wanted to thank Reliable Buick GMC for taking such great care of me and my car. I'd like to especially thank Jeff Gilbreth for always going out of his way to provide such kind and professional service. It is so nice to know that I am dealing with someone I can trust and is truly looking out for me. Thanks again Jeff!

Kathy Sweeney

8 de dic. de 2014

In on time. Done on time, at the quoted amount. Can't beat that for service!!!

George Papageorge

6 de dic. de 2014

Gary the service guy was very helpful and they did the job on time promised Thanks.

Luis Vargas

5 de dic. de 2014

The best car buying experience! Very helpful and knowledgeable about the vehicles. Not pushy at all and would definitely go back.

Connie Khatoonian

3 de dic. de 2014

As you know buying a car is a long process, however the guys at Reliable made it enjoyable. Everyone was very friendly. Our salesman Jerry was very knowledgeable and was able to put us in a vehicle that would work for our needs. He was able to find me a car that I absolutely love so far! Being a grandma I wanted something large enough I could carry my family with me, my grandson seen my new car and he wanted to go for a ride right away. He said "it was the best ride ever" and I have to admit it is a very nice ride.

Robert Schafer

30 de nov. de 2014

I have purchase now a third vehicle from Reliable team. This time, I shopped them all and still wound up back with this dealership. Best deal and previous service that they have given me in the past, sealed the deal.

Done with Reliable!

27 de nov. de 2014

I bought a new Cadillac there in 2010. That experience was ok, not special. As with my previous Cadillac, I had decided it was easier and more convenient to have all maintenance and repairs done through the dealer. This worked ok for routine things like oil, filters, tire rotation, etc. Without going into great detail, I have found their service department to be sub-par, at best. And a recent incident there, where my repair took 4 full weeks to complete, and a loaner car experience that was, again, without going into detail, nothing short of infuriating, have left me absolutely disgusted with this dealer. I had commented to the service rep that I would soon be buying another car when I dropped my current car off for repairs. After his dealership was done with the "fix", I am through with this dealership FOREVER.

Greg Waits

26 de nov. de 2014

Outstanding service personnel and great technicians.

George Alonzo

26 de nov. de 2014

Very courteous & professional! Cashed in my free oil change & took care of my recall issue.

Paule Estrada

19 de nov. de 2014

The personnel were knowledgeable and friendly. The whole experience was easy.

Elmer Hunter

19 de nov. de 2014

Very pleased with the service. Will return here for future services

Kenneth Smith

18 de nov. de 2014

Friendly, great service. Did what they said they would do in the time they said it would take.

Gloria Mcclain

15 de nov. de 2014

I always have great service. They even picked me up to get my auto.

Tom Burchard

13 de nov. de 2014

Art Veloria treats me and takes care of my truck as if I was family.

William Dougan

13 de nov. de 2014

Always friendly service dept. I always get the work done in a reasonable time.

Gail Salado

13 de nov. de 2014

My service has always been right on at Reliable, Don my service man and Elvis always take care of my vehicles with the best of care, never have had a problem with Reliable and always recommend my friends to them.

Lynn & Becky Parkyn

12 de nov. de 2014

We have bought our last three cars from Reliable Cadillac. Have had all service work done at the dealership, most recently our Cadillac. Jeff Gilbreath who has helped numerous times does a great job explaining what needs to be done, is always a pleasure to talk with him. I would not hesitate buying our next vehicle from Reliable. Thank you all for your courtesy, Lynn Parkyn

Kenneth Tubbs

6 de nov. de 2014

Very pleased with the service provided. I have always received outstanding service

Happy XTS owner

5 de nov. de 2014

Fair price without haggling. extremely courteous and professional staff went out of their way to take care of any issues.

Jesse Barnes

5 de nov. de 2014

Art makes sure my vehicles are taken care of on time.

Larry Rembrandt

5 de nov. de 2014

My visit was a response to a factory recall. Ken Baugh in the service department was very responsive and helpful as usual. Other than the long wait, (1 1/2 hours), just to get my keys modified, I was very satisfied with the experience.

Arline Silva

5 de nov. de 2014

Since buying my Buick Lacrosse I feel confident my every needs get taken care of as they arrive. The staff is always courteous and very friendly. I feel safe driving because I know everyone that works there take pride in doing what needs to be done to keep your car safe. So when you leave you know you will be "SAFE". The main thing your workers know that everyone leave and know they will be "SAFE"!Thank you for your concerns and making all you serve "SAFE" with a car that works just like it was driven off the building block!!Thank You

Raymond Sprague

5 de nov. de 2014

great experience- friendly, knowledgeable and helpful in finding just the right truck.

James Easter

5 de nov. de 2014

Jeff always helps with any problems and provides Excellent service

Thomas Gatewood

30 de oct. de 2014

Your staff is always very pleasant and helpful. They make you feel welcome. I am very happy to do business there. I love my Cadillac and am very happy I leased it. I plan to keep a Cadillac always cause it is a great experience to drive. My salesman Marty was very helpful and got me a good deal. I will use him again. He was helpful to program my cell phone and garage door opener to my car for me. Thank you.

TutorChris

29 de oct. de 2014

Fast and dependable service. No problems to report. My 2014 ATS run like a champ. The service department is always efficient and helpful.

Kathy Leachman

29 de oct. de 2014

Art was very helpful with the problem I experienced with my Buick. I thought it was some how the fault of the dealership because I had just had a transmission service only 10,000 miles ago but when I looked at the date is was more than a year ago. So when I got the news that I needed a new transmission I was freaked. Art was very supportive and understanding during this whole process. I had called other car service stations and found that the dealers price was actually much better with the warranty which made it an easy decision. I always prefer to have the dealer work on my car but sometimes the prices warrants something different. I was so glad that I was able to have the work done at your dealership and the loaner car was a big help.

Bob, GMC Truck

17 de oct. de 2014

My wife and I came in to check out the GMC Denali 2500 pickup. They had one we liked and our salesman, Gary Clifford, was great to deal with, he was very knowledgeable about the truck and his no games, no pressure approach was very refreshing. We also met with the sales manager, Ryan Martin, and were given a very attractive price without a lot of hassle. We came back the next day and purchased the truck and were quite impressed with the entire buying experience.

AJP

17 de oct. de 2014

Great experience I had my old truck appraised online through the dealership web page and I received a call so I made an appointment the next day. The sales rep I sat down with was straight forward answered my questions and took the time to get me the best value for what I was looking for. I drove away completely satisfied.

JBHughes

16 de oct. de 2014

We told the sales man (Kalem) my budget and needs, and he pointed me in the right direction! There was no "upselling" or time wasted. We found a car that met our needs and our budget (yes, we LOVE our 2014 Buick Verano). We made an appointment to come back and purchase the car at a later time. We filled out the application online and all the paperwork was ready when I walked in the door. I was in and out, with financing, in less than 30 minutes. And, they even drove the new car to my house and delivered it!! We have a busy life, and Reliable Buick GMC Cadillac made a difficult task very easy and rewarding. Thanks Kalem and Reliable. We'll be back when we need another vehicle.

Daryl Seaton

9 de oct. de 2014

Art in service is AWESOME! He has integrity and is always looking out for the customer's best interest. The only complaint is the car wash after service. It ALWAYS SUCKS!

Dereck Green

7 de oct. de 2014

It was a good experience, felt important the service adviser took time to explain

Domingo Follosco

3 de oct. de 2014

Personnel were courteous and took care of my car's problem.

Paul Hammack

25 de sep. de 2014

Great buying experience. I got the exact vehicle I wanted at a great price and was given an excellent interest rate. Seemless easy transaction.

Marcel Mccowan

23 de sep. de 2014

Love the Buick Encore and loved the service. My parents bought a Buick first this is my first American car and I love it.

Tonie 21

23 de sep. de 2014

I love the car I own a 2014 E350 Mercedes Benz I drive the Buick more because I bought it for my granddaughter and my 6 ft 4inch father to ride in comfort gas is cheaper and I drive a lot better. The ride is just as nice. And my granddaughter can eat in the Buick. The Buick does it all I love it the drive is nice, The care i nice and everyone does not have it is the best secret around. I got white with ebony seats. I traded in my Honda civic that was so much smaller and hard to put granddaughter in and out of the car seat. The car was a two door the ride a little rough compared to Buick.

Donald Turner

21 de sep. de 2014

My Cadillac has been restored to its original condition! Thank you!

Lori Codey

18 de sep. de 2014

Antonio Chandler was the ultimate salesperson and his customer service is exceptional. He definitely went the extra mile to make my purchase experience an excellent one and went above and beyond to get me the deal I wanted, on the truck I wanted. He represented the dealership, but I really felt that he was also my advocate and was truly concerned about me getting what I would be most comfortable with, after the purchase!Fred Farler in finance, was also extraordinary in his service. The final purchase process, with finance, is typically the most stressful part of buying a new car. I have purchased many new cars over my lifetime, and this was by far the least stressful purchase I have ever made!

Tom Burchard

18 de sep. de 2014

Prompt service on maintenance. Other problems have been found and repaired, before they became big problems.

William Minarich

16 de sep. de 2014

I deal directly with Walt Barnes and Have no trouble getting a deal done without any problems. I like the way their salesmen help the customers learn how to use the different features on the cars

Shannon Ellingsworth

16 de sep. de 2014

Went smooth and was a very easy process! Your dealership has a very friendly staff.

Thurmond Lawrence

15 de sep. de 2014

Friendly people from the service greeter, service advisor and cashiers !! Price is great for the superior service provided, I like the idea of GM replacement parts !! Also noted the most friendly people in there service waiting room !! Family owned and operated by local folks, that also serve our community, wouldn't go anywhere else !!

Happy Reliable Customer !!

15 de sep. de 2014

Clean, friendly, quality service, all for a Moderate Price ! Nice to still have some Family owned dealerships still available to do my personal business with ! If you don't like smiles don't go there !

Thurmond Lawrence

14 de sep. de 2014

Quick and with a smile price was in line with aftermarket but with better parts and better skilled techs

Mark

13 de sep. de 2014

This is the second car that I have purchased from this dealer and I have been getting service done routinely there for over 7 years. In order to purchase the 2015 Escalade ESV, I needed to order it from the factory. The order process took only minutes, required no deposit, and the vehicle came in 2 months earlier than expected. When the vehicle arrived, the sale was easy to accomplish. They gave me a fair value for my trade-in and the whole process was pleasant. I have never been so comfortable at an automobile dealership. I have never felt that anyone was ever sleazy or dishonest. Just straight forward, friendly, and respectful.

George, Elk Grove

3 de sep. de 2014

I like to buy my vehicles locally, for ease of service and to facilitate communication with the dealership. In this case I traveled across Sacramento to Reliable Buick to purchase my LaCross due to the lack of respect at the Elk Grove dealership. The sales process was straightforward at Reliable, I received a decent value on my trade, completed in a reasonable amount of time. My first service experience was well coordinated, and completed as I was informed. I would reccomend Reliable for sales and service.

Lincolnman

18 de jul. de 2014

Ordered a new 2015 Yukon XL Denali. I was originally told when I ordered in May that it would not come in until September or so due to GM delays. I was pleasantly surprised when it arrived the first week of July. I went in to purchase and was out within an hour or so. Everyone was very good to work with and didn't try to sell me anything i didn't want.

Big Greg

5 de jul. de 2014

Outstanding service by the service department. Don always makes sure to communicate all issues with you and is very responsive.

Marsha Garakian

21 de jun. de 2014

Ken was great to work with in stetting up the appointment, treatment upon my arrival, explained what they were going to do and the time I could expect my car back. Facilities were comfortable and all the employees were friendly and helpful. My car was ready within the timeline and Ken even had it wash. I am very happy with my experience. Sincerely, Marsha Garakian

Dekhijaa

7 de jun. de 2014

Great dealership, works with customers to make a deal

Chief

4 de jun. de 2014

I was treated with respect and a valued customer even though this was my first time at Reliable. At another GMC dealer close by I did not get that. This dealership turned a bad situation (broken engine) into a Win/Win event for all concerned.

George

1 de may. de 2014

Very good experience in buying new truck. Excellent customer service. Marty and Ryan were great towork with.

Mary B

24 de mar. de 2014

I just bought my second Buick at Reliable and, again, had a wonderful experience. We worked with Martin Trevino, who provided excellent service and professionally guided us to the car that best fit our needs and budget. We were fortunate enough to also work with Josh Branham, sales manager, who has given us a great deal on all of our GM purchases. We are most definitely a GM family, thanks to the outstanding service at Reliable!

Happy owner

4 de mar. de 2014

Our recent purchase from Reliable Buick GMC Cadillac was the most enjoyable car buying experience we've ever had. The salesman who first greeted us was friendly, knowledgeable and patient. We test drove several vehicles that interested us. He found the model I liked in my color preference and helped us determine that my first interest would not fit all of our needs. He helped us find what we needed in the color I wanted, with additional features that I love. The closer was also very cordial. We were pleased with our trade-in allowance and the details of the financing worked out perfectly. Thank you, Reliable!

sprint16

26 de feb. de 2014

i am very disappointed in the Buick as i felt it would be vehicle with more leg room and body space. a lot of the advertising was quite misleading. drove it one day parked it and it still sits in the garage. i didn't even bring it to my home. i am confused and don't quite know where to turn but safe to say my next vehicle which may be soon won't be a Buick. i am forced to move to a non-American vehicle which i don't like either but am forced to move on.

Chicogal

26 de feb. de 2014

I had a lease expiring on another vehicle and wanted to explore other car options. We visited Reliable to check out the 2014 Cadillac CTS and explained to the sales person that we weren't in a hurry to buy-- we simply wanted to see what else was available. The dealer had several incentives available and without pushing, asked if we were interested in getting a quote. In less than an hour, we were able to close on the vehicle at a very competitive price, and we are thrilled with our choice. We noticed that the car had a slight scuff, and the service department took it in without question, and offered to shuttle me to a nearby mall for lunch while they were detailing the vehicle. I work in the customer service industry, and I was truly impressed by their desire to ensure we were fully satisfied with our purchase.

Paul - Pilot, engineer

7 de nov. de 2012

I found the car I wanted on Cars.com.Reliable Buick, GMC was helpful and efficient. Negotiations were professional and they were very willing to accommodate my needs. In addition,the salesperson located a second key set ($350 cost to replace). I very pleased with my experience and would recommend this dealer.

Cali Cruisin 101

6 de nov. de 2012

Fred is the Internet mgr and a class act 10! He earned my business and got me to buy from him by being very informative and persistent but not over bearing and annoying like what many expect a salesman to be. We negotiated the price fairly and I was very pleased with his willingness to listen to my offers even though the first one was considerably lower than what they were willing to sale the car for, btw I brought an 07 BMW 530i and love the car. FYI Fred is the Internet mgr and very personable. I hope to do more business with Fred for years to come and was glad to drive the 2 hours to do business with him!Go see them and god luck!Cali Cruisin 101

BuyFORD

2 de ago. de 2012

If you enjoy dealing with smart mouth, rude sales people who like to harass you, then this is definitely your place.