Angelita Miah

25 de jul. de 2016

After visiting many dealerships I received the best service here . Will buy all future vehicles through this dealership!Friendly staff with outstanding service.

Hala B

18 de jul. de 2016

This dealership was nice compared to other dealerships we visited, staff were friendly and very helpful. This is our second VW to purchase but our first time at this dealership. We recommend to everyone.Thanks Rick Case for a great experience!

Yaso

18 de jul. de 2016

My experience was exceptionally good. All the people I met there were nice and professional, it was a pleasant experience for my wife and I.I would happily give this store 10 out of 10 especially on customer service.

Maya adams

18 de jul. de 2016

I wanted to take the time and share my experience with Volkswagen of rick case in Weston. it was one of the best vehicle buying experiences I've had. From my initial phone conversation with Richard, to working with Mike on the sale, we had a great experience and were treated fairly and with respect. Rick case staff also took the time to ensure my kids had some entertainment during the lengthy process. Thank you

Mike Skeik

14 de jul. de 2016

The showroom sales force was professional in their approach and presentation. They have well established products know-how characters and are thorough in meeting customer demands. Also after sales services were exceptional and excellent upon the needs that meet all safety measures for the car and driver. Keep up the good work.

nancy

13 de jul. de 2016

Rick Case VW service was attentive and customer oriented. everything is about what you want and how they can make your buying experience a great one! it was fast and easy, straight forward and pleasant.I recommend this dealership to everyone

Ayla jones

13 de jul. de 2016

Took my beetle for an oil change and was in out in less than an hour! I love this place great service with friendly staff. They also have a great cafeteria, small but good food.Thank you Rick case Volkswagen for an outstanding customer service.Made my day

Heather

29 de jun. de 2016

It is always a pleasure to bring my car to be serviced, staff are very knowledgeable and courteous. Amanda always takes care of my repairs she is definitely an asset to the company

Rozana

26 de jun. de 2016

Received a letter from VW informing me about a recall on my vehicle, Rick Case VW helped me take care of the recalls and suggested a couple of maintenance items. Thanks for caring

Eric Turner

26 de jun. de 2016

Rick Case VW is without a doubt, the nicest & cleanest car dealership I have ever been at. I will definitely consider buying my next vehicle from Rick Case even though I live far from there. All staff were very knowledgable & courteousTheir service process is the best I've seen.

Lisa Gail julien

26 de jun. de 2016

Top line customer service. Staff knowledgeable of vehicles and process of getting you into the vehicle of you choice and budget. I was into dealership late afternoon. ...probably kept Jeff and sam past their off time, neither ever acted as if I was holding them late.

Tom

24 de jun. de 2016

Very clean, they have a coffee shop for snacks and sandwiches, lounges with big screen TV's and USB capability to recharge your mobile device. Staff are professional and service is exceptional

Mario

23 de jun. de 2016

Bringing the car for the regular scheduled maintenance. Vehicle was done on time, washed and was ready for me to be picked up at promised time. Thank you respecting my time.

yassin altabbaa

22 de jun. de 2016

Awesome customer service, very helpful , the best price in town

Tania Morse

20 de jun. de 2016

I was pleasantly surprised by my experience with Rick CASE VW in Weston. They did everything in their power to make me and my boyfriend feel comfortable and to get us in our 2016 passat SEL. We love our new vehicle, appreciate the great process and would recommend this dealership to everyone. Thanks again!

beachboy

19 de jun. de 2016

Purchased 2014 Jetta from another dealer, few months later my AC started giving me problems blowing warm and sometimes it will stop working. Made an appointment with Rick Case Service, upon arriving I was greeted by a young lady who was expecting my arrival and guided me to the assigned service writer who helped me in opening a ticket and setting up a loaner. The next day I received a call letting me know that the vehicle is ready to be picked up. I learned that it was a software upgrade issue rather than mechanical, if your speed exceeded 70 miles per hour the AC would stop working. Vehicle was repaired and I was very happy with the exceptional service provided by Rick Case Service Center.

Beach Guy

18 de jun. de 2016

Bought my car from a different dealer just over a year ago. My AC started to get warm and sometimes it shuts down. I called for an appointment and they scheduled me for the very next day, upon arriving and as soon as I pulled in I was greeted by a host who was expecting my arrival. Then she escorted me to my service guy who checked in my car and offered my a loaner. Next day I received a call informing me that there was a software update and that my vehicle is ready to be picked up. I am happy with the service I have received and will definitely consider Rick case for my next purchase.

Mike

17 de jun. de 2016

Can't believe the size of this place and the inventory, 8 floors of cars. Great service and simply fun place to buy from. They did not have the car I wanted, but yet with few clicks and a couple of calls they were able to find me one. Thanks Rick Case Volkswagen and staff

Manmik

15 de jun. de 2016

Ever since they opened, they managed to win my business. I have leased a Jetta for my self and a Passat as a family car. The experience was great. I love the positive vibes that the place brings and the big screen TV's is decently a plus. Last month I have added a new VW to our collection, 2016 GLI, I must say the experience was even better than the first 2 times, the only thing i wish they can improve is the process time......it takes too long....for as busy as they always are, i guess it is expected.

Mike Gross

15 de jun. de 2016

Totally thrilled with the outstanding service I received. A very special thanks goes out to Kal Mousa ( one of the sales managers at Rick-Case VW) He was so helpful, very professional, and accommodating. Most of all his vast knowledge of cars is quite remarkable. I would give 10 but 5 stars is as high as it hoes here.

gratefulcustomer

6 de may. de 2016

I had a great time. I was extremely stressed but Dionne was very helpful and made the experience extremely easy. I had a great time and got a great car for a great price.

Golf

12 de sep. de 2015

Ok, I'm in the process of buying the new Golf, so I went to Rick Case VW. The first thing they told me was that the car was hard to get. I totally understand this but I wanted to order the Car, the salesman agree to call me the following week. 2 weeks passed and never called me. I went on a Sunday and I talk with the same salesman, he was sorry because never called me so I told him again I wanted to order car. He answer was sorry is a busy day you came the wrong day.. Really?? Ok, so he hand me a form to fill it out and ask me for 3000 dollars, of course I didn't want to give them money so I told him to order the car and I would come to give him the money no problem, Also the sales man told me that the car will come with price adjustment and will be more than MSRP... Mmm... weeks has passed and I haven't heard from him again! How is possible I have to beg them to buy a car??? Is unacceptable!! How hard is to take customers seriously. They are not giving me anything free I am paying for it!

Juan Caceres

1 de ago. de 2015

Came in to do the 10,000 mile service for my daughter's beetle. Everyone was very friendly just like when I purchased the car. I even saw Jorge, who helped me get the beetle for my daughter. They greeted me coffee and breakfast. Great experience in sales and service.

Fred menard

26 de jul. de 2015

Great service. I found the car that I wanted within minutes of searching

V Moore

23 de jul. de 2015

Probably the easiest and friendliest car buying experience my family and I have been through. They helped me with everything from determining what vehicle fitted my needs and budget to helping me get the correct insurance for my new CC. They even gave me a complimentary 30 day check up and washed my car for me again.

LS- Not happy with Rick Case

7 de may. de 2015

Recently went to pick up a vw that was in for a repair ($900+). I guess I was an easy target for their "special" sales people that try to get people with large repair bills to instead walk out with a new car. They did talk me into a new vehicle, and I signed all the paperwork and left the dealership Saturday, unfortunately without discussing with my wife. To make a long story short, I had to return the vehicle. I texted the Finance Manager(JA), who I signed with, and the Customer Relations Manager(RC) Sunday in the morning, and was told to come in after 11am, when they open. I sat in the showroom waiting for the same Finance Manager(JA) that helped me the day before, he saw me,we discussed my situation, and after two hours, was told to come back Monday because Sunday was a very busy day for them, plus they would be getting in a large number of trades, that would be more appropriate for my circumstances. Showed back up at the agreed time Monday (noon) and spent a similar 2 hours in the showroom watching people run around, and the Finance Manager(JA), telling me to hang on. Eventually he sat with me and informed me that the Used Car Manager had a huge pile of trade ins and it was going to take him all day to sort out, and he asked if I could come back Tuesday. I agreed, but asked, since I was there, could I see what they currently had in "Used" stock. I was taken upstairs in their garage, and viewed the stock, actually finding 2 possible replacements. I informed the Finance Manager(JA) of my findings, and he said he would let the Used Car Manager know of my findings. I returned Tuesday night, saw the Finance Manager(JA) again, and he introduced me to the Used Car Manager, who personally took me upstairs to view the inventory. I test drove 2 vehicles, wasn't thrilled, and asked about a third, a Hyundai. We looked at it, but it had too many miles; he then said I could look next door at their sister dealership (Hyundai), and see what they had. It was now after 9pm and the Hyundai was closed. So I was told to come back on Wednesday to look at vehicles at the Hyundai dealership. So, I went back to Rick Case VW on Wednesday,yes my 4th day in a row after purchasing, and now I met back up with the Customer Service Manager(RC) from the initial purchase. He tried to act like he had no idea what was happening with my deal. He went to various people to "try" and find out what was going on. Eventually he returned, basically telling me that it was too late to do anything, the deal already closed. I remained rather calm, and asked how does this happen, after I have been trying to work this out, with no less than 3 managers, and atleast 4 sales people. He gave me the company excuse of "large company, lots of arms". I then again stated, "We've been dealing with this for the past 4 days, how come no one "marked" my file, noting that there may be an issue, let's hold this for a day or two". He then said once a file is signed it is put into a sealed case, and dropped into a locked room that no one can get to. The the controller's department comes in Monday and begins inputting deals, and once they are booked, checks are cut, and deals are done. Now, regardless of my reasoning to want to cancel, I can't believe the lack of communication in an organization of this size. Plus, the mere fact that the staff wasted my time for the past 4 days, just waiting till it was long enough for the deal to be closed and get the docs out of the building. My reccomendation is be very careful with this dealership. They will drag it out till it is in their favor.

Barbie

13 de mar. de 2015

I was quoted a price, drove down there (an hour+ to get there) just to find out they didn't have the car. They said there wasn't one in the state of FL. And the price they "quoted" me, it was only if I take their financing even though I told them I had already gone to my bank and had my own financing. There's was a whole point more than mine. Why would I take theirs? So they didn't have the car and they wouldn't give me the price they quoted. Also, beware, there is an additional expense for their package. They call them "options" but you have to take it, not optional.

Andrea Perez del Solar

6 de feb. de 2015

Bought 2 cars from these guys already , a new 14 Vw cc a year ago and a used 14 Subaru wrx . Very happy with both purchases . Got to talk to the general manager who was nice and helped me fit the payment into my budget . Also got a 10 year warranty for free which is pretty awesome . Give this guys a chance , they have a trophy inside the showroom saying they were number one Vw dealership in the country 1st year in business ... Must be for a reason .

GTI Fan

1 de feb. de 2015

Came in to get my 2015 GTI and I could not have been happier. Everything from the professional and friendly staff to the car selection and facilities was great. When I came back for my free 30 day check up, I was impressed again by their service department. They have a very nice cafe with great coffee and they were nice enough to treat me for breakfast while I waited. It is nice to know that even though I did not purchase a more expensive German car, the treatment I receive is first class. They even gave me a car to drive for the day when I had my tinting done. Recommend this place 100%

Alexandra

30 de ene. de 2015

Great service adviser! I've had a good experience when buying my first vehicle I couldn't have asked for a better dealership to go to

U satisfied customer

7 de nov. de 2014

I have purchased several volkswagons in various dealerships and this place is the worst!!! To begin, they make you sign papers even before they give you a starting number. When we denied it, I was asked to sign when my spouse was not around, I denied it. We waited four hours with our baby and in the end bought nothing. Low price they did, but what does that mean when you are called a liar and they try to cheat their way.. They defend each other and have poor customer service. If You are out to buy a new vw DO NOT COME HERE!!

Tiffany Smith

25 de oct. de 2014

Tiffany Sheldon... what can i say??? She is the best of the BEST at what she does. I came to Rick Case with a negative mind not thinking that I, me, Tiffany could ever in my life time come in to a dealership and leave with a BRAND NEW 2014 car. I owe it all to GOD, Tiffany, Howard and Leah. The dream team... They made it possible for me. If you're ever in doubt please see Tiffany Sheldon she make all dreams come true.

Justin

30 de sep. de 2014

One my first visit to Rick Case, I did not have the best experience. However, their Customer Service Manager persuaded me to come back in. I did, and they set me up with Tiffany Shelton. If I had worked with her the first time, I would have bought the car then. She was absolutely a pleasure to work with. She was knowledge about the cars and their features and she did not try to push anything on me. She listened to my needs and concerns and did what she could to help. I would buy another car from her. Additionally, even after the car was purchased she has continued to follow up to make sure that everything was going well. If you are going to buy a car you need to go see her.

M. Khourma

3 de sep. de 2014

Our experience with VW Rick Case dealership was super. We just bought our new Passat SEL. Our contact person was Tiffany Shelton, nice, genuine, passionate about her job and knowledgeable on every detail on the car. Tiffany made me and my family feel welcomed as friends. We went to check other dealerships but because of her nice personality and professional approach we came back. So if I have to give here a rating I would say she deserves no less than a full mark. Two other people from the team whom I rated very nice and professional, Sam Balkiss and Jeff Almodovar. Now, I am very particular when it comes to the service of the car, and I am yet to see how things go with that experience.

APDS

28 de ago. de 2014

The dealership itself was beautiful clean, modern and full of light. My salesperson Russell Johnson was very friendly, to the point and offered me a great test drive. Unlike the other reviews below, I received my license plate and registration within two weeks from buying my new car. The service department is great as well full of friendly service advisors. Overall it was a great experience and have recommended this dealership to all my friends and family.

Natalia L.

19 de ago. de 2014

When I went to see a car my father found online, I was happy to find the car I liked, but at signing documents I was rushed to sign, they included insurance policies I did not want which I later cancel and up to this moment 2 months later have no response. My mileage was different than their sales statement in over 1500 miles. And to complete the experience I have been waiting for 105 days for my plate, which has not yet arrived in the mail as they said. How frustrating!! I can't update my insurance nor any parking permits for my college, and have been about to be fined more than 5 times for not having an updated temporary tag.

Shuman Milcet

19 de ago. de 2014

The staffs at Rick Case Volkswagen are courteous and professional. The salesman went above and beyond to cater to my needs. This was the easiest car purchasing experience I've had.

unhappy customer

14 de jul. de 2014

Worst service I could have ever imagined. The head carsalesmen lied about how much they were going to bring down the sticker price & then the finance manager just made up a number for my monthly lease payment that ended up being almost $200 difference from what I was actually charged. It has also been 3 months since I purchased the vehicle & they still havent sent me my permanent tag & license plate. I've had to be issued temp tags twice & they have screwed up the registration 3 separate times by claiming that my car has been 3 different colors. Horrible business practices with incompetent employees more worried about selling a high volume of cars than even decent customer service.

Lbw

10 de jun. de 2014

Don't believe their line of "best price guaranteed"' even if you've gone back and forth with emails and text. I drove an hour to go to this dealership because I was "assured" they could beat my best deal at the identical criterial only to be informed they needed $500 more down and $15 more a month. I was furious but cornered because the other dealer sold the one I had on hold within hours after I released it. Rick Case even sent me a bill for "extra licencefees" until I sent an email to the GM. He never even responded but had customer service call to say they we're "sorry". Big Freeaking deal! They could care less about the customer........ They are only interested in getting you in to swindle you. Lbw

Jackson

14 de may. de 2014

Even though I did not make a purchase, I found the sales group to be great in follow up and attention to detail for my needs. I will be looking further at the inventory Thanks