Love my Renegade

11 de oct. de 2016

Best experience I could have imagined. John Provenzano was fantastic. I will recommend John and River Front to everyone . I was delighted at the service and attention I was given. Truly a unique dealership.

Britt

6 de oct. de 2016

I just bought a brand new Jeep Grand Cherokee from here less than a month ago. When I left the lot there was less than a quarter tank of gas when I left the dealership.... I called to ask and they said no they don't fill up gas tanks when you purchase a car. My mother called my salesman and he offered if I brought it back to fill it up, which was nice I just think as an over all dealership if I'm buying a brand new 37,000 car they should atleast fill up my gas tank. That was a big disappointment

1ilove

6 de oct. de 2016

I brought in my vehicle for service and was quickly greeted by Nathan in service. He was great, from greeting me at the door to writing me up, to getting me put in my rental AND going over all the features of the rental. He made my experience so much better as long as everyone else there, very pleased with how my experience went

Hallmark12

28 de sep. de 2016

I would highly recommend this dealership. They have great inventory and John was a pleasure to work with! The employees were very helpful and they were honest.

Lawla76

25 de sep. de 2016

I traveled from the northwest suburbs all the way down here to test drive a white Jeep Grand Cherokee in my price range. Trisha met me at the train station and started the test drive from there. She was personable and made the whole experience smooth and stress free. No pushiness and great customer service. Glad I made the trip. Thanks Trisha!

dlucania

24 de sep. de 2016

River Front Dodge is awesome, they treat you like family! Not only did Chris and Phil go out of their way 2 years ago when I bought my Ram Truck to make sure I got everything I wanted, but they went out of their way today. It was my son's 16th Birthday and all he wanted for his birthday was to ride in a Dodge Challenger Hellcat. Chris talked to Paul & Dave and they made that happen no problem. He sat in the driver's seat and then Dave took him for a spin so he could see what it felt like to ride in a Hellcat. My son was so excited and they were very gracious with their time. They are a fun, hardworking group and we will buy all our future cars here. You should check them out, lots to choose from and if they don't have it they will find it for you.Thanks,Donna Lucania

Angel1

14 de sep. de 2016

Dave went above and beyond to meet my needs!!! He has the best personality and always in a great mood!!! I TOTALLY RECOMMEND THIS BUSINESS AND DAVE!!!! I will be back to buy all my future cars from Dave

Joann

7 de sep. de 2016

Just bought a 2016 Chrysler Pacifica from John Provenzano at North Aurora River Front. Answered all our questions and was a great help! He rocked it! Highly recommend him!

Katherine Banik

5 de sep. de 2016

I recently purchased a 2016 Dodge Challenger from River Front and had a great experience. From start to finish they were very different than any other dealership I went to. Nothing was "high pressure" or "let me bring over my sales manager". After days of car shopping and getting frustrated with high pressure sales people, cars that didnt have the features the dealerships said they did online, poor financing offers and low ball offers for my trade in I went on line and looked up reviews on dealerships. I decided it would be easier for me to pick a dealership with great reviews/reputation than to drive all over looking for the car I wanted and getting frustrated with the experience when I got there. (I knew if there was a car out there I wanted River Front could get it shipped to them.) I selected River Front because they were local and had great reviews on their sales people, finance office and overall great buying experience. In addition to looking up dealerships I also looked up reviews on the sales people at River Front before going. I worked with Chris VerHagan and Vinnie Mazany but Vinnie was the main person I worked with on this transaction. Vinnie Mazany was easy to work with, listened to what I wanted in a car and the budget I was looking to spend. Vinnie found the car I wanted at another dealership and had it shipped over. Vinnie worked with me on the price and gave me a great deal on my purchase. In addition to the buying a car I was trading in a car. I went to several other dealerships who were trying to low ball my trade in. I had done a lot of research on the value of my trade in and wanted to work with a dealership who was going to give me a fair price. I know the dealership needs to make money off my trade in but I didnt want to get ripped off either. River Front gave me a fair price for my trade in too. I would also like to mention that the finance office at River Front was very easy to work with as well.After the purchase was done Vinnie spent probably an hour going through the car with me and all of the features. If you are in the market for a car I highly recommend going to River Front and working with Vinnie Mazany! Vinnie is a great guy and he is very different than the average "high pressure" sales guys.

berenwick

25 de ago. de 2016

When I decided what type of vehicle I was going to buy, I spoke directly with Chris V. in their internet sales department. Chris was helpful in finding the exact vehicle I wanted and worked with me to schedule a drive, and make sure that wheat I said I wanted was actually what I wanted. Chris made it clear that every customer was important to him and the business. When there was something Chris had to tend to, his partners Vinnie and Brandon on the internet sales team were able to pick up where he left off. I always felt valued from when I stepped into the dealership to when I drove away. I understand that things may not always be perfect, I'm realistic. When there was an issue with the final delivery, each member of the team recognized the issue and took the appropriate measures to rectify the situation, all the while understanding my frustration. It's clear that the internet sales team has a very good synergy, and are always willing to put the customer first for the good of the business. Thanks Guys.Brad

Bdrager

15 de ago. de 2016

We found River North through an internet price search. Despite being about an hour away from our home their price and inventory caused us to make the trip. Ended up buying a car there with very little negotiation required, but I feel we got a good deal. The sales staff was knowledgeable and friendly which made this a positive experience. I would recommend them for anyone considering a Jeep purchase.

Dgrady625

2 de ago. de 2016

My kind of people. All with great personalities. Able to answer all questions and concerns. All departments you need to see when purchasing , were very professional and prompt. Great place to do business.

Maureen Armstrong

15 de jul. de 2016

I bought a 2015 Jeep Cherokee last Saturday. I worked with Chris VerHagen. Chris was professional, patient and provided excellent service. He answered all my questions and discussed my options. No pressure at all. He showed me the perfect vehicle. Chris then worked to secure the best trade in value for my car. Buying a car can be stressful. Chris made the whole buying experience less stressful. I will tell my friends and family to go to River Front for their next vehicle. And work with Chris for an outstanding experience.

Hui

7 de jul. de 2016

My wife and I got 2 jeeps 2016 Renegade and GC from river front. Chris and Bob were very helpful throughout the whole business. We had the best prices after contacting several jeep dealers in 50miles radius. Fast response and good price, we got all we want. Great shopping experiences!

NewWranglerMan!!

1 de jul. de 2016

Paul was great to work with over email. and then Mark helped me finish the purchase over the phone once all the negotiating was over. They have helped me with the process since this is my first new car purchase. Then I had a shipping company pick up my brand new car and bring it to me!

IUSteven

25 de jun. de 2016

I recently purchased a 2016 Jeep Grand Cherokee. My Sales Consultant, Chris, provided an excellent experience. It was a no pressure situation. We sat down and discussed my needs and wants and looked at various cars on paper and then in the lot that would meet my expectations. I then was able to test drive the car and get a thorough explanation of the options and technology in the car. When I decided the car was for me Chris secured a phenominal trade in value for me and a good, honest, and fair discount and rebate off the price of the new car. I could not have been happier. I passed two other Jeep dealerships to go to this one from my house and it was well worth the effort. I highly recommend this dealership and specifically Chris VerHagen. Happy shopping!

Ken2016

17 de jun. de 2016

I recently bought a 2013 Grand Cherokee at a very fair and reasonable price from this dealership. What I was most impressed with was the sales representative Randy Celaya. I called Randy from a internet sight which featured a fairly rare model of the grand cherokee(Laredo X) and River front had one. From the moment I hit the lot Randy was a gentleman as well as a businessman. He had a firm handshake, friendly attitude, was knowledgeable about the vehicle, and had the keys ready.The vehichle was, clean, had low mileage, and drove well. I bought it! Two days later I noticed red fluid leaking, I took a look see and it was a power steering line.... Immmediately called Randy the next day and with same professionalism he took care of it. I drove the truck back, was given a decent loaner vehicle, and the repair was free. The truck was ready the next day. I picked it up and after a 50 mile haul home, as I was ready to pull into my garage, I realized I had left my garage door opener in the loaner. xxxx. I called Randy and again, it was good. The remote was sent via UPS the next day to my home. Great cars, great service, and good people can be found at River Front-Chrysler, Dodge, Jeep, Ram. Ask for RANDY!

Rich R

29 de may. de 2016

First time Jeep owner!!These two salesmen Rob Goldman & Chris VerHagen are superhero salesmen!!!How buying a car experience should be!!Super nice, professional, no pushing, no typical salesmen B.S.Definitely will recommend & buy again from River Front!!

Sonya T.

14 de may. de 2016

I've always been a lover of Jeeps and have always wanted to own one, so when the time came to replace my 2011 HHR I knew what my next purchase would be. I started researching Jeep dealerships and having just moved in the area I didn't know what to expect from each dealership. I looked at some Jeeps and online and inquired about them at several dealers. Rob Goldman the internet salesman from River Front, followed up on my interest right away and let me know they had several Jeeps I may be interested in. I let him know I had a trade-in that I still owed money on and he let me know it was no problem and he would give me a fair deal. So needless to say I went in a week ago today and came out with my new 2016 75th Edition Jeep Patriot! Rob was an awesome salesman and was very knowledgeable about the whole car-buying process, and about the several Jeeps I was interested in. We took a couple of test drives with a Compass and Patriot and I finally settled on the Patriot. He made sure I was getting the best deal and all the rebates, and when an issue came up about the HHR that I never knew about, it was handled in a way that made me feel very comfortable and positive about the deal I was getting. Chris was also very helpful and knowledgeable and made sure I understood exactly what I was getting and all that was involved. Even Darren in financing was very kind and talked me through the whole financing and warranties and made sure I was getting a payment that was well in my budget. It was a great and positive experience...and to top it all off I get a lifetime of free oil changes from them...awesome!! If any of my friends or relatives are looking to purchase a car I will definitely recommend River Front...thank you so much to Rob, Chris, Darren and all of the great people who work there!!

Honda Civic

9 de may. de 2016

My 21 yr old son purchased a 2011 Honda Civic over the weekend, and of course he is very happy with his new car. He said that Rob Goldman was extremely helpful, professional, yet friendly. That Chris in Sales recognized him (probably from one of the other times we've been there to purchase 3 other vehicles from them) and made small talk with him. This kid is pretty smart, he mentioned that he noticed that although he's only 21, he was treated with a lot of respect and everyone was genuine and had his best interest in mind. I can deal with that:)A very special thanks to Frank Coral for working with us on the price of the car. A standup dealership.Financing went smooth as well, he got the monthly payment he was aiming for, with a WARRANTY and GAP Coverage! THANKS COREY! To say that these gentlemen took care of my son is a true understatement! You guys rock!!! We will be back yet again..........next time it's my turn!

Alex k

8 de may. de 2016

This dealership is wonderful! Rob Goldman went way above and beyond, he is fantastic and helpful. He worked so wonderfully with Brandon and got me a wonderful deal!! I couldn't believe the time they took with me and how they don't pressure you but make sure you are truly happy and comfortable with your car. Because of Marilyn, Bob, Brandon, Chris and of course Rob I walked with a brand new car that I love!!!

Lindsay Kristen Butler

7 de may. de 2016

I had a really wonderful experience working with Chris VarHagen. I feel like I must have had one of the most ridiculous trade-in stories this dealership has ever witnessed. I traded in a 1997 Acura ( worth $300) and left the dealership with a 2016 Jeep Grand Cherokee Limited 75th Anniversary edition. It was a fairytale. I also was privileged to work with a man named Darren in financing and warranties, and he told me an uplifting story about how he killed all of his grass first thing this spring. The camaraderie of the staff made me feel at ease and I really enjoyed my first car buying experience! If I buy again I would definitely return to this dealership, however I will probably have this car forever and be buried in it. Also important to note: this dealer has incredible selection!

Pat

4 de may. de 2016

I leased a 2016 Challenger R/T, ordered it from the factory through River Front Chrysler Jeep Dodge, and it is the best car I've ever driven. By far. Salesman Chris VerHagen and General Manager Dave Semp were courteous, smart, professional and in my case, patient and long-suffering. They worked with me to maximize every possible discount, trade-in allowance, rebate and manufacturer's incentive, and they got me a deal I was thrilled with. I got the best deal ever, the best customer service ever and the best car ever.

Chris Szyd

2 de abr. de 2016

One year ago, I had the pleasure of going to Riverfront Dodge and procurring my first new vehicle, a new Grand Caravan for my growing family. The salesman that stepped up to the plate and helped my experience be incredible was Randy Celaya. He took the daunting task of buying a new car and made it as easy going as he possibly could. He waas incredible, knowledageble, and above all patient with my needs. Fast forward one year and one totalled minivan later, I found myself needing a new vehicle yet again. I stop in Riverfront and it was Super Randy to the rescue. I was so depressed about losing a vehicle that meant so much to me and my family and Randy literally saved me. He walked me outside and showed me mulitple vehicles (and on a ridiculously snowy and windy day), took the time to exmplain everything, answer all my questions again, but above all, he made me feel happy and safe once more. He got me into a brand new Dodge Caravan again, worked with my budget, worked with our time, and stayed almost an hour after closing to make sure that I was 100% satisfied and taken care of. The dealership itself is phenomenal, but it's employees like Randy that make it even better, I truly can't speak highly enough about my experience and that guy. Thank you for everything Randy.-Chris

toddsdonald

1 de mar. de 2016

Awful finance department and management team. Don't go to River Front Chrysler unless you want to sink your credit score overnight. They'll promise you they will only run your credit once, but its a lie. They shotgun your social security to multiple lenders and the next day your credit score drops. Mine dropped literally 25 points by the next morning after visiting River Front Chrysler.I'm not even upset they undervalued my trade by at least $2k. The fact that they told me they would only run my credit once, and didn't is appalling and reason enough never to trust them or buy a car from them. In the meanwhile, it will take months to bring my credit score back due to all the hard inquiries.

kristig1369

16 de ene. de 2016

We very recently purchased a beautiful Jeep Cherokee. I feel the pricing was great, but not as great as the customer service we experienced. We have some credit issues and were on a tight budget as we weren't expecting to be purchasing a vehicle for another year. They were so helpful and made it happen! The salesman (Chris) who we worked with was so personable and fun. He never once tried to push us in a direction we weren't completely comfortable with, which I appreciate more than words can say! I was very impressed with the whole experience. Thank you so much!!!!!!

Julie

6 de ene. de 2016

While stopping in for a totally different reason, I just asked a question, in passing, and Randy said, "excuse me," he picked up two comfortable chairs to sit down, and proceeded to answer the question. I was with a friend at the time, who bought a car from him the following day. Just taking a moment, certainly made a difference, thanks Randy!

chuxen

16 de dic. de 2015

My family purchased a 2013 Jeep Grand Cherokee from Vinnie and he was knowledgable and very helpful. We were planning on visiting a few other dealerships but decided to make our purchase with him and Riverfront. I am a returning customer and bought my first Jeep here as well. The process was very easy and turned around quickly.

wolfie75

24 de nov. de 2015

Had a very enjoyable buying experience with Rich at Riverfront. Bought a 2016 Chrysler Town & Country. This is the second T & C we have purchased from Riverfront and have enjoyed our experience both times.

P erickson

19 de nov. de 2015

I just purchased a Chrylser 200 (used) from Vinnie. He was very helpful and honest. The entire experience was pressure free. I love the car and feel I got a great deal. I would recommend Vinnie to anyone. P. Erickson

car,jenny

16 de nov. de 2015

I went to several dealer ships in the last few months with a very tough situation being upside down in my car and not great credit. I thought i was going to be stuck with my car for along time and a lll dealer ships were very rude about my situation except yours> Mike the manger was not only great to us he made the impossible possible and Im driving a brand new car and will always recommend everyone to you and can't thank you enough for everything and the all around great experience.

Reed7

14 de nov. de 2015

Our dealer, Rob Goldman, was friendly, helpful, to the point and efficient. He told us exactly what to expect from our visit and then delivered as promised! I will be visiting this dealership/dealer for future car purchases.

Cathy

14 de nov. de 2015

Randy Celaya was our salesman...he was very conscientious to what I wanted in a vehicle and found the perfect vehicle for me that he knew I could afford...also has a great sense of humor and made buying a pleasure.

Rocket42585

5 de nov. de 2015

While I did not end up purchasing a vehicle from this dealership due to the distance from where I live, I contacted them online regarding a vehicle. Chris VerHagen and Rob Goldman both were very responsive and made sure to get me photos , follow up and all of the information I requested in a timely manner. If a vehicle had not become available locally, I would have had no problem to continue working with them.

F,Kelly

28 de oct. de 2015

This is the first car we have purchased from River Front. We enjoyed working with Randy, he was very knowledgeable and helped us make the right choice for our family. we couldn't be happier and LOVE our new car. Thank you Randy!!!!!!Brian and Kelly M

Beth Ozzy

18 de sep. de 2015

This is the first vehicle that we have purchased from River Front. Randy allowed us to browse the lot and let us know that he was available if we needed him. We greatly appreciated that. There is nothing worse than somebody that hovers. We left and looked at other dealers and then came back to test drive the 2007 Jeep Liberty. We noticed some issues with it and Randy assured us that they would be taken care of. I am a no nonsense person, and very straight forward. I know I put him on the spot a couple of times, and he rolled with the punches. He made us feel very comfortable talking with him and he went above and beyond to make sure that we were satisfied. I would highly recommend this dealership and tell people that Randy is AWESOME!!

hadenough of RFCJDR

12 de sep. de 2015

Where can I start. I purchased a 2015 Wrangler in January of this year. The car had some after market work installed on it before I purchased it including a lift and bigger tires. Within the first two weeks of driving the vehicle, the wheels almost fell off. I know what you are thinking, wheels don't fall off cars. My back left tire was down to 1 lug nut that was barely attached. More than 1/2 of the remaining lug nuts had fallen off the tires clearly they were not properly installed. Particularly more frightening is that I almost lost the tires while driving on the highway with my kids in the car. I contacted the dealer and they gave me several reasons why this happened. These ranged from the unlikely, someone tried to steal the tires, to the ridiculous, these things happen. After lengthy discussions with the staff at RFCJDR it was agreed that they would extend the warranty on the vehicle to allow for any collateral damage that may have been caused by the tires coming loose. When I went to pick up the vehicle and the new warranty, I was told that they would not provide me a warranty. When I played the voicemail of the RFCJDR manager who promised me the warranty would exist, the general manager said nothing like that could exist. Fast forward 5 months later and the step boards of my Jeep started rusting out. After a month of discussions, I was told to drop off my vehicle at RFCJDR and the warranty work would be done. To my surprise, they gave my vehicle to a person, I don't know who, who drove my car to Elk Grove Village to do the repairs. This was done without my consent AND they left my car on empty. Having had enough, I finally contacted Jeep corporate who informed me they would resolve the issue. After one day, I was told that RFCJDR has had several complaints for bad practices but since none of the managers remembered the situation, which is highly doubtful due to the unique nature of the situation, they would have to support the dealer in this situation. I started the week vowing to never purchase a vehicle from RFCJDR again and to spread the word to as many people as possible, however, being ignored by corporate has made me realize that I now will never purchase another Jeep product. I apologize for the length of this, but I can't stress enough how horribly I was treated and people need to know. Caveat emptor!

Gary L

27 de ago. de 2015

I found the EXACT Town and Country Touring-L van I was looking for on their web-site, and contacted Chris VerHagen and Rob Goldman by e-mail. They responded back to me with all the information I required. When I went to the dealer to see the van and meet with them, they couldn't be more enthusiastic about answering all my questions and working on a price that would satisfy me. Also a BIG thanks to Dave the sales manager to help us get over some of the hurdles. All in all a GREAT experience and a GREAT place to buy a car. I give the all 10 out of 10. Thanks again guys.

The Go Figure Couple

19 de ago. de 2015

This is the 2nd car that we have purchased from River Front, The staff is knowledgeable and easy to work with. Plus the selection is awesome. Sales people do not put the rush on you like most places do which is a great plus for us. Our sales rep., Randy Celaya got a great deal for us on a Caravan plus was very well informed of all the features the van has. We would recommend this dealership to anyone we know.

2wheels45

18 de ago. de 2015

Buying a car can be a confusing, indecisive, and stressful process, but Chris VerHagen made us feel like we were sitting on his deck in the backyard having a beer. As Sgt. Joe Friday once said 'just the facts ma'am', and that's what we got from Chris. Just the facts - but without the pressure - and we probably could have closed the deal in half the time, had we not spent the other half just visiting, and talking about family and kids and comparing notes on being busboys in our previous lives. Don't get me wrong - Chris is a true professional, knows his stuff, and is a straight-shooter - all important, for sure - but more importantly he is genuine, patient, and trustworthy - kinda like the neighbor you sit on the back deck and have a beer with. Looking for a car or truck? Go see Chris and Rob at RiverFront. We will again.

Mrs. Riff

15 de ago. de 2015

Randy Celaya was ABSOLUTELY WONDERFUL! He went above and beyond my high expectations of customer service and made the new car buying process, simple & easy!

Riff54

12 de ago. de 2015

The salesman i dealt with was Rand Celaya great guy, down to earth regular guy easy to talk to. Made me change my mind about buying cars i hated doing it and thought salesman were slime ball's but he was a great guy and didnt try to hustle me he worked his butt off to get us the best deal possible and even called us to make sure the deal went through from his house when he was sick, even cory the finance guy also worked his butt off for us to get us the best payment and it worked never felt pressured by either of them and definitely will be coming back when i need another vehicle and recommend anyone looking for a vehicle to come to theae guys, they have a customer for life from me.Thanks guys i appreciate all your hard work.Best regards Brian Riff

ChasL

6 de ago. de 2015

What should have been a fairly quick and easy transaction turned into a nightmare!! I helped my parents, who are both in their 70's, with locating a new Town & Country. I found one that met their requirements (color, options) at this dealership. I spoke with Rob Goldman and we negotiated the price ahead of time. He even sent me a completed invoice. I informed him that my mother is on oxygen 24/7 and the process needed to be a quick one (her portable tank last about 2 hours). I told him that my parents were not interested in any extras (extended warranty, paint/interior protection, etc.) He assured me that since it was a cash deal that it wouldn't take long at all. He said the vehicle would be ready to go when we arrived the following day. He also mentioned that he would not be there, so we should see Chris VerHagan. The next day I made the hour long trip to the dealership with my parents. We arrived around 11:45 am. The van was on the showroom floor and not ready. It was dirty, had no floor mats, very little gas, one tire looked almost flat. Chris moved at a snails pace, asking questions that were irrelevant for a cash deal. He then sent someone over to push a $2700 paint/interior protection plan, then came the pushy extended warranty person both which were declined. At this point we've been there for about two hours and the van was still sitting on the showroom floor. Nobody was making an effort to prepare it for delivery. My dad asked Chris to confirm two keys/fobs were included for which Chris replied "I'll see what I can do". That's where things went south. We waited for close to an hour while Chris supposedly looked for the second key fob. During this time Chris said to a porter, "Wipe the van down and go put a little bit of gas in it." The experience was becoming very tiresome and aggravating to say the least. My mom's oxygen tank had to be filled as two hours had gone by. I asked to speak with the manager (Paul McSkimming) who hid in his office and never came out to speak with me about the delay and terrible experience. It was going on 2pm and still no second fob. I told Chris that I was taking my parents to lunch and we'd be back in about 45 minutes. He assured me that the van would be ready to go and a second fob programmed as well. I wanted to leave the one fob with him so he could program the second one but he told me it wasn't needed. When we returned about 3pm I expected that everything would be ready and we could get on the road home. Wrong! Chris said that he exhausted all options, and that a new fob needed to be programmed. He asked me for the one (that I insisted he keep when we went to lunch) as it was needed to program the other one. We waited for well over an hour for a fob that takes less than five minutes to program. They kept moving the van around, from the lot to the service area, to the back of the building, back into the shop area. It was a very frustrating experience. Around 4:30 (just in time to sit in rush hour traffic) the second fob was programmed and the van was ready. It took almost 5 hours for a cash deal on a vehicle that was already picked out!! I called the manager, Paul McSkimming about four times since the visit to the dealership on 7/2/15. He has yet to return my call. However, he did email me and blamed my parents for the delay that day, stating "your parents couldn't get around too quickly". My parents sat most of the time and had nothing to do with the delay or their incompetence. Now he is discriminating against a disabled person. In his email, he went on to state that he is successful and I would be wasting my time providing negative reviews online because everybody loves their dealership. He was not apologetic at all. He did not respond to my complaint about there being less than half tank of gas. He could have smoothed over the deal my calling my parents and apologizing for the bad experience. I will be contacting Chrysler corporate about this terrible experience. Beware!

kwr43

29 de jul. de 2015

We had been considering trading in our 2014 Dodge Grand Caravan and purchasing a 2015 model of the same vehicle.We began looking on line at various dealers to determine what was available and we decided to drive to River Front in North Aurora. We spoke with Chris VerHagen, Internet Sales Manager, and we came to an agreement regarding a 2015 Grand Caravan. We meet with Marilyn Imparato, Business Manager, who completed all the necessary documents to finalize the purchase.On the way home we discovered that the second row passenger windows didn't open and since our daughter and the dog would be sitting there this was not an acceptable situation.We drove back to the dealership and spoke with Chris about this issue and he spoke with Paul McSkimming, General Manager, and he said he would try to locate a Grand Caravan with second row windows that opened. Paul was successful and we returned to River Front and purchased that Van.We must express how pleased we were with the excellent service we were given by each member of the River Front staff that we dealt with in this process. They extended more then the extra effort to provide us with the Van we wanted !! Ken R.

ahung12

28 de jul. de 2015

My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service.1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating.2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker.4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from 3/4 in from the top left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car).

leaderchas

3 de jul. de 2015

A cash deal on a new van took 4 hours!! I called the day before I made the trip and told Chris and Rob I wanted it to be a quick in and out deal. I was helping my parents with the purchase of the van (as they don't like dealing with car salesmen, who does, right?). My mom is on oxygen 24/7 and had to fill her tank (which lasts about 2 hours) because the process took so long. They try to push a paint/interior protection plan for $2500+, an extended warranty both of which I told Rob and Chris the day before that my parents do not want!! Then it was a huge deal to get a second key! Chris said he would try to find it and if he couldn't he would mail it within a week. It was going on 2:00pm and we decided it would be best to go have lunch while they searched for the other key. I suggested they keep the one as they would need it to program the other. Chris told us to hang on to it, it wasn't needed. We were gone for about 45 minutes, returned to find out that they had a new fob but it needed to be programmed. They needed the working fob to program the new one!! If they would have took the key when I offered it then the new one would have been ready when we returned from lunch!! Now we had to wait at least another 30-45 minutes for them to program a fob which takes literally one minute!! I asked for the sales manager who didn't come out to speak with me about this terrible experience. At 4pm we left the dealership and, as I expected, hit rush hour traffic. What should have been a 45 minute drive home took about an hour and a half. What should have been an hour, maybe 90 minute easy deal turned into a half a day, stressful, aggravating experience. I am glad that I went with my parents or they would probably still be there. It was a terrible experience and we will never purchase from this dealership or recommend them to family, friends, etc. I regret not driving another 30 minutes to a dealer in Wisconsin who offered to sell the same model van with same options for $500 less. The sales guy said that he would even buy lunch. His exact words to me in an email, "I can get you another $500 less than the other guy (meaning River Front), some burgers and a smile if that'll seal the deal". It would have been nice if Chris or the manager offered to pay for our lunch for the delay and huge inconvenience. But I didn't expect it because they didn't even fill up the van with gas. There was less than a half tank when we left. You buy a $35k brand new van and they couldn't spend another $75-$80 to fill the tank. Live and learn! Fortunately, my parents will be taking the van to Bettenhausen in Tinley Park for service!

Kevinkd31

1 de abr. de 2015

Never felt so insulted by a dealership. Wouldn't let me test drive the car I was interested in because I told him I wasn't buying until next month. Called the Manager and he says "That's a gray area. We had a Taurus stolen from us a couple weeks ago." So I guess now I fit the profile of a criminal. When I do drop 50k on a new car, it definitely won't be with them! Terrible experience!

Jackie N.

11 de mar. de 2015

I dislike car shopping. Period. I do have to say that everyone was very patient with me and my switching cars, but they understood my need to get something that I wanted to spend the money on and not just something to get something, if that makes sense. They didn't call me or try to push me into something I didn't want. Dan, Marilyn, Frank and Corey - Thank you for your patience, honesty and kindness! I recommend this dealership and will be back for service and when I'm ready for another. :)

BenGregor

22 de feb. de 2015

I went into this situation thinking it would be something like a negotiation battle, but what I got was a truly pleasant experience. Rather than needing to call in reinforcements for further negotiations, Vidal worked from the very beginning to get me the best deal he could on the car that I wanted.

Megank92

17 de ene. de 2015

Vidal was great at helping me my new 2015 Jeep. I love it! We will definitely be back to purchase cars from here. Thank you!

erica.pavlik

13 de nov. de 2014

My husband struggles to make a decision, especially a big one like buying a car. Fortunately for me Randy was available to sell us our car. My husband had spoke to him about what we wanted prior to our arrival. He had 3 cars that fit our needs. We looked at each one and he could answer all of our questions and give further detail to help us make our decisions. He gave us plenty of time to research while we vacillated on our decision and compared the vehicle prices online. Overall it was an outstanding experience and I would highly recommend it.

Chris Goebel

8 de nov. de 2014

Vidal exceeded our expectations by patiently taking the time well into the evening to answer our car model and feature questions, allowing us to compare and test drive vehicles and ultimately select the best vehicle and features for us that will benefit us for years to come. Once we selected the model with the features we wanted, Vidal patiently worked with us without pressure during the sale process to to feel satisfied the trade in of our 13 year old vehicle we purchased new and our new purchase. We spent our entire Friday evening with Vidal and did not feel rushed. When we need another vehicle we will return to Vidal and recommend Vidal with a positive experience. Exactly 28 years ago to the day I purchased my first new car in 1986 and have purchased six new vehicles since then and Vidal was the most positive sales experience.

terence.fennell.1

6 de nov. de 2014

Worked with Salesperson Vinnie. He wasn't pushy and very hospitable. Vinnie did tell me I would get free oil changes and I find out they are $80.00. So, I don't know if I was lied to or not.I almost went to Lindsay Honda/Acura in Columbus, Ohio. The largest one in the country. They make it fun to purchase a vehicle from them.(i.e. drinks,popcorn, bend over backwards for you etc) . I went to McGrath Lexus in Westmont, bad attitude and will stereotype individuals. I liked the Chrysler 200 and could have went to Neuwirth Chrysler in Wilmington,NC., 2 weeks prior, but I didn't . I just love southern hospitality and you don't get the vibe when you walk into this dealership. Being respectful goes along way and it could make a business grow. If its not in the people, than it isn't gonna happen. Happy with the car, its great on gas. It was a positive experience, except for the free oil change story I was told. They seem to not car after the car is sold. Some people don't care ,because they act the same way. I would recommend the dealership and to go to see Vinnie and keep him on his toes and honest.

Outlaws

29 de oct. de 2014

My wife and I were in need of a new vehicle. We were not anticipating purchasing a vehicle the day we went to River Front Chrysler Jeep. We had done a lot of research on vehicles within our price range and were surprised this dealership had several vehicles fitting our budget. The salesman Randy Celaya no hassle approach made us very comfortable. It was a very pleasurable experience purchasing a vehicle here.

1stMateMary

24 de oct. de 2014

On Saturday my husband, who loves to car-shop and I, who does not, went looking for a 4-wheel drive vehicle we both would like and could afford. We met Randy Celaya and were immediately impressed with his no pressure salesmanship and sense of humor. He could not have been nicer and made us feel comfortable he was doing his best for us. We went home with a Jeep that we both really liked! This was one of the most positive car buying experiences I've ever had.

JeepTim

23 de oct. de 2014

I went through the Costco Auto Buyer program and was connected directly to Chris VerHagen. He was knowledgeable, friendly, trustworthy, and thorough. He really made the whole process very easy and straight-forward - had a great car buying experience.

mia.maria.39

4 de oct. de 2014

I had a fabulous experience here. I went in just to look and test drive some cars, and ended up leaving with the car of my dreams! Randy Celaya was a fabulous salesman. He didn't pressure me, and was upfront and honest about everything. I was able to drive it home to show my family before I purchased it. Thanks for a great experience buying my first car!

delo281

3 de oct. de 2014

Had a GREAT experience with Randy Celaya. He fought tooth and nail to get us the deal we wanted on a 2013 Jeep Grand Cherokee. I've been to many, probably too many, dealerships purchasing cars and this was BY FAR the best experience I had. No pressure to make the deal and Randy is very understanding of your needs. We had our hearts set on a new Durango but after we crunched the numbers it just didn't work out, mainly due to out trade in. Most dealerships would of thrown us the "take it or leave it" attitude but Randy really went out of his way to get us in the right SUV. He showed us a beautiful Jeep Grand Cherokee and worked his butt off to get us the right deal. The wife is even happier in the Jeep than she would of been in the Durango. Hats off to both Randy and Tony, finance manager, for doing a heck of a job! You would be foolish to purchase another Chrysler/Dodge/Jeep/Ram from anyone else. I'll be back in the spring to hopefully purchase my 2015 Charger from Randy.

Mark Doss

29 de sep. de 2014

It's easy if you find the SUV you're looking for and drive 15 miles to go purchase it. That was not my situation. I found what I was looking for online and started to do my dealer research on Riverfront Chrysler Jeep Dodge Ram. Not only was I impressed but this salesman Randy Celaya seemed like he was the salesman I wanted to deal with. After a couple of phone conversations I figured I could buy my next SUV from him. Randy was a no nonsense, no smoke and mirrors ready to give you a great deal on a vehicle. Now here is my situation......I live 300 miles away! Up at 5 amto see if we could work out something. After a test drive we talked numbers (no pressure) and I bought the SUV. On top of that they gave me what I wanted for my trade in after driving it, no hassle. This was the easiest vehicle I've ever bought. In and out of finance in 20 mins. The longest time was just printing the contract. Go see Randy at Riverfront he will work out a good deal for you. Seriously, I don't do reviews very often so something impressed me with Riverfront! Tell him Mark sent you!

paf685

19 de sep. de 2014

I had a great experience here, Randy was my sales person and he was great, He ordered my vehicle and when it came in, it was exactly how I wanted it and everything was ready to go, in and out on the day of purchase. Great service and follow up!

12redt&c

9 de sep. de 2014

Randy Celaya was very easy going and directed me right towards what I was looking for. Randy and Brian, used car manager, were fair in the negotiation with both the purchase price and the trade value of my vehicle. Randy was always ready for me when I came in and tried to make everything go as smoothly as possible.

Angela Ahrendt

1 de sep. de 2014

I absolutely HATE shopping for used cars. I went to another dealership, and told them how much I wanted to spend, and they asked how much I wanted to pay per month. I'm actually really good at math, and I detest that particular ploy to get you to spend more dollars than you can actually afford. We told them what we wanted to drive, and they told us it wasn't available, even though it was listed (and is still listed) on their website. Thank goodness my daughter went to River Front Chrysler the next day and drove a car. Her father and I went back with her and had the absolute pleasure of dealing with Randy Celaya, Sales/Leasing Consultant. We made an offer, and within five minutes he came back with a counter offer that was completely fair. He was knowledgeable, efficient, extremely personable and funny. I will buy cars from him for as long as he keeps selling them. I highly recommend him to anyone in the market for a new or used car.I would also like to applaud his manager (never met the person, unlike the other dealership where we had to meet with him, too), who either came up with the counter offer or approved it. I appreciated not having to deal with the manager on top of the salesman. Great job River Front! We will be back.

jenifur4372

29 de ago. de 2014

Chris VerHagen and Rob Goldman were extremely patient and helpful in finding the perfect Jeep for me. They explained all of the options inside the vehicle and set up all of the electronics for me prior to leaving the dealership. Finance manager Corey Spooner was very receptive to my financial restrictions and did an awesome job getting my payment where I needed it to be. All of my purchases should be this effortless. I would, and have already, recommended them to a friend.

garandtam

12 de ago. de 2014

Thank you Randy Celaya for your patience and knowledge. Your 'no pressure' approach was exactly what we were looking for. It made our shopping experience that much easier. We will definitely ask for Randy when we have to replace another vehicle.

daullrich

20 de jul. de 2014

I stopped by the dealer with my daughter just to see what types of vehicles she was interested in but hadn't planned on buying anything this particular day. Randy Celaya was very patient as we walked through the lot. He was very knowledgeable of all the vehicles we looked at and pointed out some very nice, affordable pre-owned vehicles that might have interested my daughter. Randy was very low pressure, which I personally liked, and we ended up looking at a Chrysler 200. This 2011, 200 was fully loaded, all the bells and whistles, and my daughter was really interested. Randy talked us through the different options for financing and we ended up driving off the lot with my daughter's "new" car in just a couple of hours! My hat is off to Randy for his professionalism, patience, and sales ability! We ended up getting a great deal on the car and I will absolutely come back to this dealer in the future. I would definitely ask for Randy when I come back!

Boner10

20 de jul. de 2014

Randy was very knowledge , friendly, and easy to work with. I would definitely recommend him to my friends and relatives. Great experience buying a used vehicle .

Eeelscar

17 de jul. de 2014

Our experience was very comfortable and things went smoothly. Randy did a wonderful job. Thank you for making it a positive first time buying experience.

dannyboy10

13 de jul. de 2014

It was a pleasure to work wth Randy Celaya during the sales process of purchasing a new vehicle. He was kind and courteous and very professional. He took his time with me and showed that he truly cared about his customer. I appreciated this and it made the entire experience a great one. I noticed that he went above and beyond and it meant a lot. I would highly recommend working with Randy anytime. Thanks again.

Krisb4

11 de jul. de 2014

I recently purchased a Town & Country van, wasn't thrilled with it, so a month later I traded it for another T&C. I used the same salesman for each sale. I insisted on him for the second sale because he was just so wonderful, even though he was busy and I had to wait for him to finish with another customer. He was concerned about what I needed/wanted, and was very good about getting me the best deal he could. He was also very friendly, he's the kind of guy you wish was your neighbor. My daughter suddenly needed to get a new vehicle, so I took her straight to Randy, and he set her up and she's very happy with her new car. 2 of my other children need to buy new cars too, unfortunately they are n different states or I would send them to Randy, too! Everyone at Riverfront is wonderful, they treat you like you're old friends. From the service guys to the salesmen to the finance guys, they're truly great. I've dealt with this dealership for at least 3 years now, for sales and service, and wouldn't dream of going anywhere else.

Jbarkei

14 de jun. de 2014

Our experience was so good we bought 2 new cars in 2 weeks. These people make you feel like their number one customer. Highly recommend

Johnheth

12 de jun. de 2014

Many thanks for the great buying experience this past weekend, I purchase a 2014 Jeep Wrangler Sport and worked with Chris VerHagen. Went for a long test drive and was told about all the features of the vehicle. Like my previous Jeep it has the great 4 wheel drive - switchable on the fly and excellent ground clearance for off-road. Plus all the latest stereo and connectivity options were installed.The sale was made very simple and was completed within a short period of time. The staff at the dealership were all very friendly and would definitely recommend you talk with Chris if you are interest in the Jeep or Dodge models. Thanks John

BrianFilippi

27 de sep. de 2013

I just purchased a Jeep Grand Cherokee here. My suggestion if you're looking at purchasing a new vehicle is to deal with Rob Goldman and Chris VerHagan in the internet sales department. I had originally dealt with a salesperson...who was decent. However, I had 2 other dealers that were about $700 less so I emailed Rob who responded right back that he got it approved. I arrived at 3 pm on Saturday afternoon in a limited time frame and they had me out of there with a detailed car, plates transferred and and a quick rundown in just over an hour. Chris would have spent 40 minutes on the demo---however I had to be somewhere at a certain time. They were EXTREMELY friendly, everyone I dealt with introduced themselves to my 11 yr old daughter as well. These guys are fantastic.

Brian F

27 de sep. de 2013

I just purchased a Jeep Grand Cherokee here. My suggestion if you're looking at purchasing a new vehicle is to deal with Rob Goldman and Chris VerHagan in the internet sales department. I had originally dealt with a salesperson...who was decent. However, I had 2 other dealers that were about $700 less so I emailed Rob who responded right back that he got it approved. I arrived at 3 pm on Saturday afternoon in a limited time frame and they had me out of there with a detailed car, plates transferred and and a quick rundown in just over an hour. Chris would have spent 40 minutes on the demo---however I had to be somewhere at a certain time. They were EXTREMELY friendly, everyone I dealt with introduced themselves to my 11 yr old daughter as well. These guys are fantastic.

Soccer131

17 de jul. de 2013

My wife and I test drove a used Grand Cherokee. There was some speed related noise so the sales staff suggested the service department look at it.The service department sent the car on a test drive with a technician. Upon returning from the drive the technician assured us that the noise was just tire/road noise.Feeling confident that the service department from a JEEP dealer would know their stuff, we purchased the car. I guess I should have known better. The noise was not tire noise but a bad rear differential. I called the dealer but they were unwilling to help.We ended up paying lot of $$$ to repair the differential.

Dr. Walter

22 de mar. de 2013

I have a complaint with the buying experience and vehicle that I recently purchased. They provided me with a rust free vehicle that had a new Jasper transmission; nitrogen filled Michelin tires, spotless interior, with exceptional exterior. We took a test drive to demonstrate the features and benefits of this vehicle. All accessories worked as if the vehicle were new; there were for sets of keys, and even an owner's manual. My complaint was that they never pressured the sale and the owner's manual was not in it's original valise. They had the porter completely detail the interior and exterior of the vehicle, and ever applied dressing to the Michelin tires. Transaction finalized in about an hour. It was a pleasure doing business with them. I applaud the consumate professionals at River Front Chrysler Dodge Jeep Ram. Sincerely, Dr. Walter

meanconnie2

27 de feb. de 2013

I am very pleased with the professional attitude, and the comfortable atmosphere created by James.Not only did I walk away with a fine used vehicle, but I also got a great deal.It was a no hassle, no haggle, low price.I will recommend this dealer to anyone looking for a good used vehicle.Scott A

Jane Ragan

28 de oct. de 2012

Came with my daughter to look at Jeeps (she has wanted one for a long time - waslooking to trade a 2011 Toyota Highlander - had been a Toyota owner for years). We were very pleased and felt very happy that we happened to meet Rob Goldman, Sales/Leasing Consultant. Immediately we felt confident that we had a great carsalesman to talk with (a most unusual feeling considering our past experiences overthe years in talking with car salesmen). Rob was most attentive and patient and impressed us with both his knowledge and honesty. We had lots of questions and concerns about buying a different car since we had been toyota owners for such a longtime. She bought a 2013 JEEP Wrangler and I went back the next day and bought a 2012JEEP Liberty. We are both very happy with our automobiles and she was also concernedthat her husband would not be pleased with her decision. He is delighted with both ofour purchases and will probably be trading his Lexus within the next year or so. Thanks to Rob Goldman and thanks to RiverFRont for their courteous staff. Everyonethat we dealt with was top-notch. RiverFront will be recommended by us for sure.

carpremium

2 de may. de 2012

my experience with the salesmen was excelent he look for the car for me for about two weeks and he found the right car and the right price i was looking for. Thank Ted. But when i walk in the finance office was the worst thing that i could of done. The manger's attitude was terrible towards me with out respect towards me giving me attitude .And the only reason i bought the car was because Ted was a great salesmen and because i need the car for my business or else i would of just gotten up and left. I would never recommend this dealer to no one or i would buy another car from this dealer again.

nomad1215

12 de feb. de 2012

The website was very helpful to start, it let us know that they had the vehicle we were looking to get. Upon arrival, Rob met us, got the vehicle we were looking to drive and we went for are ride. His responsiveness and low sales pressure over the next two weeks was great. He understood that we needed to work around our kids schedule. When finally getting back into the dealership, Rob helped up with a completely different vehicle than we originally met about. We told him our out the door cost and he made it happen - he was great. Corey in finance was awesome as well. We came in pre-approved with a check in hand but he was able to get us an even lower rate. All around a great experience - would highly recommend.

blumlgrdn

7 de ene. de 2012

When first walking into the River Front showroom I was greeted by a very pleasant woman, Beth Gunzler. No matter how many times I passed by her desk, she was always smiling, welcoming and helpful. My visit then led me to Dave Semp, a very nice gentleman who introduced me to Rob Goldman, my salesman. Rob was professional, friendly, warm and sincere. He played along just grabbed his jacket when we took the Sebring Convertible for a test drive with the top down, and it wasnt the warmest of days! His continued attention to detail made purchasing a car a pleasant experience. Frank Koral was very amiable and did not fall into the stereotypical used car manager image so often portrayed in the movies; he was professional, honest and good looking! Corey Spooner in financing provided an informative, educational experience. I learned about the financing, warranties available and the gentlest carwash in town! Mike Bender is the detail guy rust proof clear coat = you name it he does it! Jeremy in service certainly went above and beyond a couple of things needed to be taken care of on my sassy convertible and he went one step further and fixed the third, much to my surprise I thought it was a lost cause such excellent customer service! Mike Goehring, the service advisor, was very informative and accommodating. One more gentleman, in the service department, Gary, was very nice and stayed late with Jeremy when we were looking at a couple of details on my car special thanks to your wife I hope she wasnt to upset that you were late coming home! Obviously my experience in this dealership was nothing but professional and pleasant. I have been a customer of this dealership for 7 years prior, having utilized the service department on my 2004 Sebring Convertible. I have always had an excellent experience and this was just icing on the cake! Thanks to you all - you represent a gold standard that other dealerships should live up to!

thiskelsey

30 de dic. de 2011

From the beginning of the visit the employees were very friendly, answered all of our questions and were quick to aid us in anything that needed to be checked out. They gave us a fair and decent price on a car that matched our budget. They stood out among the many other car dealerships that we had gone to which only seemed to swindle one into buying a car. These salesmen actually seemed to care about gaining our business as well as treating us fairly and with respect. I would definitely recommend this car dealership to anyone.

Brittany02522

29 de dic. de 2011

I recently purchased a 2010 Jeep Liberty from this dealership. Dave Semp looked for weeks to find me the perfect car. He even came in on his day off to show me one he found. We found the perfect one and I couldn't be happier! Great price for my trade in and great price for the vehicle! Also, the paperwork went very quick! I would recommend River Front to everyone! Buy your new vehicle from Dave!

BradyBunchMom

11 de dic. de 2011

Working with Rob Goldman was like working with family. He took us into his candlelit office space, held conversations about his children, and treated us like we were family. In order to accommodate my every need, he allowed me to test drive three different vehicles, listing every feature about the Journey. I left yesterday with a crossover that not only suits my family's needs but also one that I'm excited to drive. Thank you, Rob!

tlbartkowski

7 de nov. de 2011

We were initially going to purchase a vehicle, we were just browsing. Rob and the entire staff that we dealt with at River Front was friendly and welcoming. They made sure we were comfortable with how the van worked, our paperwork and let us leave without paying for the van. A very trustworthy dealership! I would recommend River Front to anyone interested in purchasing a new vehicle.

jandali52

28 de oct. de 2011

We have been Ford owners for many years. This was our first Chrysler purchase. This dealership was fantastic to deal with. Friendly, knowledgeable salesman and personnel.No pressure. They made the process of purchasing a vehicle very smooth and hassle-free. The dealership is conveniently located for us and is very clean,attractive and comfortable. A very positive experience!

gregdanna

14 de oct. de 2011

Great service by Rob Goldman and the overall Sales Team! Did a great job of promptly finding the exact car we wanted! And please buy Rob a new chair!

pamacha03

13 de oct. de 2011

My boyfriend and I recently purchased two cars from the River Front dealership in Aurora. I bought a 2008 Chevy Aveo on October 5th and Tom bought a 2011 Jeep Patriot on October 12th because of the experience we had when we purchased my car. We worked with great people while we were there who, in our opinion, did everything they could to get us the best deal possible and they did! It was an awesome experience especially for me since it was my first time buying a car completely on my own. We both worked with Rob who is one of the nicest guys we have ever met. You can clearly see that he was working for us and not himself which was a breath of fresh air. He told it to us straight which was unexpected but greatly appreciated. We visited 4 dealerships before we went to River Front in Aurora and every salesman we encountered was a tool. So thanks to Rob for treating us like people! Terry got my boyfriend Tom a great deal on his Jeep Patriot. Tom is so incredibly thankful for that because we know it could not have been easy. Cory was a really nice guy and very professional. He broke things down for me because I wasn't understanding all the car lingo logistics. So thanks again for everyone who helped us. I will definitely be purchasing a better car than Tom's sometime in the near future from you guys :)

shortpics

1 de oct. de 2011

Just a great couple of guys to work with. Nate's certainly done his homework on the new Challenger SRT8s. He was great to work with, always treated me with respect and answered all of my questions. He never pressured me to make a decision before I was ready but was responsive to any inquires I had along the way.Corey was also a pleasure to work with. He explained the financing options we had, discussed extended warranty information and took the time we needed, particularly late on a Friday night when I'm sure people just want to get home.

ajvanpelt

10 de ago. de 2011

My car buying experience at River Front Chrysler Jeep & Dodge was great. It all starts with the Sales Consultant, Rob Goldman. Rob was very easy to talk to. He listened to my interests, understood my parameters and was very patient. He was very knowlwdgeable about the vehicle and helpful in demonstrating all of it's features. When discussing the financial portion of the purchase, Terry Bryan, Business Manager, was very helpful and thorough, ensuring that I received the best deal under my circumstances. He too was very patient and very customer focused. Rob and Terry are a formidable tandem and certainly made my car buying experience easy, fun and above all else - they made it possible. I would recommend this dealership and most certainly Rob Goldman and Terry Bryan to any of my friends or family. Nobody likes to buy cars, but this experience never once made me hesitant or question the dealership, the people there or the product.

blncl 75

10 de ago. de 2011

This Dealer went the extra mile to get the vehicle that we wanted. The salesmen was easy to get along with and was pleasant to deal with there was no hard line dealing or underhanded games

lpottinger

10 de ago. de 2011

Rob Goldman was very patient and friendly. He was knowledgable in all the vehicles we test drove. He and the finance office worked hard for us to keep payments where we wanted them. We left with 2 used cars, with payments well below the limit we stated. As the the score of "good" for customer service, we were there most of the day, and he did not offer us anything to drink the whole time, he says he did, but I think he was so involved in getting this deal to work that it just never came out of his mouth! We forgive him! We had gone to dinner and we returned with friends that ended up purchasing a vehicle as well.

gdeveny

7 de ago. de 2011

Despite being extremely busy and working with several customers at once, Chris was extremely friendly, professional and great to work with (which is rare for a car salesman). We experienced no pressure and he was willing to work with us to make the deal. We had not expected to purchase at that time but went away extremely happy with our new vehicle. We would highly recommend this dealer and Chris.

bletz56

4 de ago. de 2011

The dealership had a great, laid back atmosphere where we greeted the moment we walked in. Dave was great and knowledgeable and answered every question we had. The cost was right on and there were hidden numbers or games. Great experience!!

Richard Austin

30 de jul. de 2011

This was the best buying process I've ever expereinced! Mr. Brown and Mr. Verhagen wasfriendly,capable,honest and insured that the whole process was transparent and understandable. The entire support staff reflected positive attitude and was very informative. I purchased a new car and believe I will continue to do business with a company that not only supports the servicemen and women but offers dicounted incentives as well for thier service.Truely a great buying experience that is rarely found today

JC Marovich

29 de jul. de 2011

Overall experienc was great! Dave Semp was extremely professional, and a pleasure to work with. As the main purchaser for Triangle Dies I will definitely be back.

geobicos

26 de jul. de 2011

Our check engine light came on in our 2005 Caravan and we were concerned being we were leaving for a long weekend. The folks at Riverfront were so professional,knowledgable and courteous. We couldn't have been happier with how they promptly diagnosed and fixed are van.

ikaufman

26 de jul. de 2011

They were very friendly and respectful explaining all details and features of the new car we were interested in. I would recommend this dealership to everyone. They have have a quality product to sell.

Linda Schneider

20 de jul. de 2011

We bought a new 2009 Jeep Rubicon from Dave and found him to be very friendly and very professional. We just purchased our 2nd vehicle from Dave. Its so nice not be pressured by a pushy saleperson. He left the decision up to us. When we picked up the Dodge Caravan Dave went over everything on the vehicle with us which we really appreciated. We will returned to RiverFront again.

ddarlak

13 de jul. de 2011

Excellent selection of cars. Professional & friendly. No low balling prices. Able to assist in financing. Available for questions or concerns, even after the sale. That's why I've purchased 11 cars from him over the past 16 years.

farmgirl1396

11 de jul. de 2011

Went in to test drive the Chrysler 200 after having done extensive online research and determining that they had the largest inventory. They had the car I wanted at a price that worked. They beat my friends and family discount and my pre-approved interest rate. Great effort!

offsprng54

10 de jul. de 2011

Good experience overall. Salespeople were helpful and knowledgeable about all the products and features of the vehicle. The price was good and they worked with us to get to the price we wanted.

bauer1981

7 de jul. de 2011

My husband and I had a great experience. We told our salesman, Bill, exactly what we needed and he was able to meet our needs. The dealership offered a wide variety of cars to pick from and everyone there was very friendly. If you visit, ask for Bob because he was the best salesman we worked with in years!

lodom

5 de jul. de 2011

Shopping at a dealership is not generally something I enjoy or find pleasant. James Brown was our sales person and made our experience very pleasant. He was friendly, patient, listened to what we really wanted, and kindly worked out a options for us to choose the plan that best suited us. We appreciated that he was not pushy. We didn't feel pressured to make a decision that we weren't comfortable with. Other salesmen were also very friendly and created a family atmosphere. Thank you for making this an exciting and happy experience.

mhaberek

1 de jul. de 2011

They both made the process very easy and felt they gave us a good price for the product. We would definitely recommend them to others.

loriszypura

1 de jul. de 2011

This is the fourth car we've bought from the, and we plan on buying our 5th next year sometime, again from them. Fanstatic service department, friendly, non-pushy sales staff, can't ask for a more pleasant buying experience. We buy our cars there because they have great prices, and stay because they have the best service department anywhere. Thanks guys!

nlindenmuth

27 de jun. de 2011

We were shopping for a new SUV and decided on a whim to stop and look at a Jeep Cherokee. We were honest with the receptionist and told her we didn't want to waste a sales person's rotation, as we were just window shopping. We were greeted then by our sales person Nate. He presented the Jeep Cherokee like it was his personal "baby". We had no intention on buying let alone driving a car that day. Between the test drive, demonstration of the car and Nate's enthusiastic presentation.....we looked on Friday and purchased on Monday! When we came in to purchase our total time spent from beginning to end was 2 hours! No fuss no muss and complete professionalism with Nate and Korey (sp?) our financial professional. If our service and personal car experience is equal to our sales experience, we will undoubtedly be a repeat customer.

bayberry12

25 de jun. de 2011

Came to this dealership in 2003 because of a bad experience with another Jeep dealer that was actually closer to home. Bought our first Jeep here in 2003 because the salesman treated us like adults. Returned here this year to trade in our 03 for a 2011 model. And again we were treated well by the sales staff from salesman to finance manager.

ltsoule

15 de jun. de 2011

My wife and I will buy our next car from River Front Chrysler Jeep Dodge Ram. They went out of there way to find us another car like the one we were looking at. There was another couple looking at a car we were interested in and they said yes before we did. It was a new left over 2010 Challenger. Dave went out of his way to find another one just like it and gave us the same deal on the car that they had on the car on their lot. We live 70 miles away so I asked my home town dealer (Hellers Dodge) if they would find the car for me and give me the same deal that River Front Dodge was doing for us. We had bought three cars from them in the last 10 years. They flat out said no they wouldn't give me the deal that River Front Dodge was giving us and that I should take their deal. River Front Chrysler Jeep Dodge Ram went above and beyond to make us happy and that is why we will go back to them and recommend all our family and freinds to shop with them also.

carolfojtik

12 de jun. de 2011

Rob was very friendly and honest. After I chose the style and color I wanted, Rob attempted to find availability of my car choice. While what I wanted was not available, I did finally buy a car off the lot that had some upgrades even though it was not my color choice. I am pleased with the car and my only complaint is that it does not have a universal garage door opener. We discovered that after I purchased it but I'll survive. Rob was very nice to do business with. He made sure I was satisified with my decision and he also took a lot of time explaining all the functions of the car, especially the electronic dashboard. I would do business with him again!

Ceneed

26 de may. de 2011

Our overall experience was great. James has been very patient and willing to work with us even though I have been looking for a new vehicle for over three years. Our experience with james was so good that everytime we went back to the dealership we asked for him. The price is good and james worked well with us, I only feel that all vehicles are overly priced and a customer never recieves what their trade in is truly worth keeping in mind that the dealer needs to make money on it as well.

Gysnst2

26 de may. de 2011

Went to buy a new truck. I feel the sales men did not know the product the best he should. I asked him what rear gear th truck has In it. He supposedly looked it up and told me a 390. Which is what I wanted. I received my build sheet from dodge and it has a 355 gear. I am kinda upset about this and not sure what I can do to get it fixed. Also I wanted to have the factory brake controller installed. He insisted they do not make one for the 1500. But I have since bought it online. Also The total price was more then he finally told me. And he snuck in some extras that I did not want and that cost 4 times more then they should. Also this dealer is charging for wheel locks. I received my build sheet and the wheel locks are included in my build sheet. So I should get a refund from the dealer, pluse tax and the finance charge. One of the extras he snuck in. I had to bring my truck back to the dealer to have it installed. It took 1 hour before they figured out what was going on? Then it took all day to have them install them. The extra is not a mopar part but the sales person assured me that they will say Dodge on them. Well they do not. Other then these little items I was pleased.

Fuzzington

26 de may. de 2011

We drove 70 miles to test drive an 05 Magnum R/T. I had been negotiating on-line with James for a couple of weeks along with a few other dealers with Magnums. James came down in price right off the bat which lead to our setting up a test drive. In all the years I've dealt with "New/Used Car Salesmen", James was by far the most comfortable I've ever worked with. We decided to purchase that night. Although it took a while for the paperwork to be completed, we were very happy with our dealing with Terry in finance. Also a very likeable guy. Knowing we had a long ride home, James filled the tank for us. At $4.29 per gallon and a 19 gallon tank, we figured it was another $70.00 savings. There are a few minor issues that are yet to be resolved, however, I am very positive James will see them through for us. All in all, we feel the folks in and around the North Aurora area are fortunate to have River Front Dodge and staff to deal with.S. Kush

bucs53

11 de may. de 2011

We went to get warranty work for our Jeep at this dealerships service shop. We knew what was wrong and told them. They told us there is a $100 deductible on the work and we were ok with that. The service guy called us back and gave us about $800 worth of work that was needed and none of it was covered under warranty. We told them not to do the work because it didn't sound right to us. When we got there we were suddenly told that there was a $100 check out fee which we were not aware of, but the guy claimed he told me which was not true, and nowhere was it in writing. I believe they did this because we were talking the car somewhere more reasonable. They claimed it was to check the car but we already knew what was wrong and told them. We argued for a bit and we were called liars, then the service manager proceeded to put a hand in my wife's face while arguing. After we said forget it let's just pay and get out of here they refused to take a check from us and said cash only, well we don't carry cash so they refused to give us our car so we ended up calling the police to come. Funny how when the police showed up the service manager suddenly reduced it from $100 to $50 just proving my case that he was a liar. I would never do business with these people again and me and my wife both own Chryslers.

sholleran

24 de ago. de 2009

My wife and I were shopping used minivans. they had a van in the right mileage & age range, we test drove. Pleasantly, the salesman stayed on the lot. Their asking price was in the ballpark for a van in top shape, but it had multiple mechanical, appearance, and interior defects. In fact, the upholstery was so worn, either a family of 8 live in it 24/7 or the odometer only showed 1/3 the actual mileage. Maybe the first owner, maybe the dealer, but somebody wasn't playing it straight. No interest on my part in doing business with a dealer that is either competence challenged or ethically challenged.

LKGK1993

4 de abr. de 2004

Strange experience - we test drove a terrific vehicle overnight and came in witha nice trade and loan ready. Made offer on this new vehicle we really wanted, got song and dance from sales rep and mgr. about our trade's value being "not even in the ballpark:." No negotiation from them - no exact price on new van, no exact figure for the trade. We left, next day we get the call from salesman that our trade was worth more, they had someone who'd buy it, blah blah blah. We ended up buying from Dempsey Chrysler Dodge in Plano, where we got an exact price on the new van, a fair price for the trade and a decent interest rate. <br><br>

Kelly

16 de nov. de 2003

Not-too-bad experience with service (minor repair) for older car, but very bad experience with sales manager. They tried to sell me a car at first which had repair problems. Then, they tried to play price games. When manager was confronted, he was rude. I wouldn't buy from them.