EMMA TODD

4 de abr. de 2016

EMMA TODD I REALLY ENJOYED THE SERVICE THAT WAS HERE WITH MR.WILL HE TAKE GOOD CARE OF ME. AWEEEEESOME

Bryan Laney

25 de mar. de 2016

Aaron Williams was our representative he was awesome! My wife and I showed up to look at a Jeep not intending to buy one. Aaron helped us out and 2 hours later we're driving off in a new Jeep Wrangler Sahara. I could not have been happier with our service. THANK YOU!!!!!!!!!!

Nick

5 de mar. de 2016

I have visited this dealership a few times. First was with a friend: I am a Mopar fan and was trying to get him to check out some of the newer lines. We aren't spontaneous buyers and said so when we arrived. The salesman took the keys to my friend's truck and started the sell. We reiterated that we aren't spontaneous buyers, to which a "supervisor" approached and first tried guilting us into a sale - "do I go to your job, ask a ton of questions about your products and never buy?", then tried outright intimidation, which almost caused an altercation. The most recent visit was about a month ago. I built the car I want on Dodge's website, got a price I was happy with, and showed interest in buying. Riverside contacted me, stating they could get the car I want. I took off from work to go check out the car in person. The initial interactions were very pleasant... Then the pitch started - which is fine, their job is to sell... But as I explained my situation (first-time buyer, no credit since my business is a cash business) instead of remaining pleasant, providing options for the sale, and talking with me, he chose to be condescending. When I said what price I would be comfortable with, and the car the website had, I was told " well these are what we have, so these are your options". No mention of helping me get the car I want (not even the COLOR I want - again, "this is what we have"), the price I was given for a car with fewer options that was the wrong color - $475/mo. The website quoted me $285/mo. There was also no explanation given for the huge difference in pricing. Everything was a constant air of "you'll take what we give you". When I recounted my experience to other friends in the area, they all said they had similar experiences.

Ida Cypress

31 de oct. de 2015

This is the best salesman in Craven county. Know how to work a deal that makes his customers happy.

Tom

16 de oct. de 2015

Will was fantastic, he made the process work out very smoothly for us. No pressure and we got the vehicle we wanted at great price. Highly recommended!

Renee

12 de oct. de 2015

Charlene is a wonderful person. She listened to all our needs and mad it very smooth. We will come back for our next SUV. it was soooo easy

JT

9 de oct. de 2015

My experience with Charlene Woody was wonderful. She took care of my like family. Me and wife really enjoyed her.

Coach Cayton

9 de oct. de 2015

Will Williams did a great job getting the best deal on a trade in. This is the second Ram I have bought there but it will not be my last.

WranglerFan

29 de sep. de 2015

Christine in the Service Center Desk at "Riverside CDJ" in New Bern, NC is GREAT! She knows what she is doing and can explain it in technical terms as well as general terms so you and I can understand it. I have been going here for many years. Big problems or little maintenance issues she's got you covered!

Susan

9 de nov. de 2014

Buying a car can be an overwhelming experience but John made the whole process stress-free. He is very knowledgeable about their vehicles and was very pleasant to work with during the buying process. I would recommend this dealership to anyone interested in buying a car.

Sarah

28 de sep. de 2014

Our overall experience with the dealership was great. The dealers we worked with were very helpful and very happy to give us the vehicle that we wanted and would serve best for our growing family. I only had one questions about our registration that has not been answered yet but I am sure I will receive one soon. :-) I really appreciate how they worked with us to get us what we wanted.

Brian

25 de sep. de 2014

I wasn't sure I was looking for a new vehicle so I was just checking out the dealers in the area. I stopped at one and the salesman showed me what they had based on my description and that was it. They only had one truck. I checked another and didn't really see anything that interested me. So I continued to Riverside, where I first met Molly. She was very friendly and helpful. she showed me several different types of vehicles and helped me consider the pros and cons of each. After taking up her entire afternoon I decided to go home and think about it. I went back on another day and was helped by Gary. He showed me a Subaru Outback limited. I liked the vehicle it had just about everything I was looking for. I say just about because no one vehicle has it all, there has to be a compromise somewhere. I can't get great gas mileage and a huge hauling capacity plus 4x4 with all the amenities and still keep the price in my range. Besides my wife didn't like the look of the trucks I was considering and the vehicle is going to be primarily for her, So I chose the outback. During the process Gary and Bill were very friendly and willing to do almost anything to help me get the vehicle I wanted. Gary showed me the car and helped me make comparisons, while Bill worked the numbers over and over to get the price point to work. In the end I was able to get the new car, keep payments in the range I wanted, and feel like I had made new friends in the process. . Thank you Brian

Dartfan

14 de ago. de 2014

Dealership was very helpful working with me on prices and test driving multiple vehicales until i found the one that worked with me the best. Best dealership by far that i hav ever worked with.

CB

13 de jul. de 2014

Our salesman Jermaine Cooper was outstanding. We were treated with courtesy and respect by everyone we met-very positive experience and I highly recommend them.

AirbrushBubbles

15 de ene. de 2014

I went to Riverside Mitsubishi looking at a used vehicle and ended up buying a 2014 Mitsubishi Mirage. My sales persons name was Tim Mitchell who I found to be one of the most awesome car sales people I have ever dealt with. He was very friendly and worked hard in trying to find just the right vehicle for me and my family. I am very excited about my new vehicle and so happy I found Tim to help me with my purchase. 2 thumbs up for you Tim and the crew at Riverside.

theavenger

19 de nov. de 2013

I am a repeat customer to Riverside and having Greg McCormick as my salesman. This is the third new vehicle I've purchased (also one used). Why would anyone purchase 3 vehicles if they were not 100% confident in the dealership! This time I had decided to shop around other dealerships in New Bern just to see if I was missing something. That's a laugh... mostly I found a "take it or leave it" attitude and that if I didn't, well then someone else would. I have never, ever been treated that way at Riverside which is a big part of why I keep coming back. I am always treated with respect and almost like an "old friend." Friendliness is awesome, but for me being treated with respect and that I matter as a customer is even more important. I appreciate the customer service in that we get to the bottom line without all the games. I am always satisfied with my purchase and the deal. Greg knows what I am looking for and is always the consummate professional. He always makes sure I am driving away with a huge smile on my face. Everyone there knows what they are doing and go to great lengths to make the experience "so easy"!

onehappycustomer

31 de dic. de 2012

Excellent customer Service. Will Williams has been the best car salesman I have ever dealt with. Most salesman pressure you into buying something you really didn't want in the first place. Will's customer service was far from that. He listened to what we were looking for in a vehicle and he delivered to us just what we asked and when the opportunity to offer us something better presented itself he explained to us what we could do to obtain it. The overall buying experience was painless and effortless really. My daughter and I really loved Riversides family atmosphere. When Will stepped away to tend to other business there were several other employees who eagerly jumped in to offer us the best customer service they could. Thanks a lot for making our car buying experience "So Easyyyyyyyy" :)

Devil Dog 27

7 de dic. de 2012

Will is an excellent salesman. He knows his product. Customer service skills were excellent; he went out of his way to meet my needs. Anyone wanting to purchase a vehicle should work with Will Williams.

darrengreen

2 de dic. de 2012

Will williams helped me out giving me the best deal I could have made. dealership was very friendly and ask the sales people in the dealership were very courteous.

aajs17

1 de dic. de 2012

Will was great and understanding on my price range and helped me get the new vehicle i wanted at a price i could afford. He was cordial and made the buying experience enjoyable. He was also really helpful in helping me find good insurance.

The Negotiator

27 de nov. de 2012

Will worked very hard to make my experience with the purchase of my vehicle was great and he succeeded, he was polite and courteous. He was also very knowledgeable. I found him to be honest when answering my questions, which is a big plus with me .I will readily recommend him to my friends and family as the salesman to see if and when they are in the market to purchase a new or used car.

docharris

26 de nov. de 2012

Michael Partin is the epitome of excellent customer service. I was thoroughly impressed by the professionalism of Michael and the staff of Riverside Chrysler Jeep Dodge. From the moment that I was notified from my internet search to the time I stepped foot in the door of the dealership, the staff and Michael met every need that I had and made sure that I was well satisfied with my service that I received. I recommend to all individuals seeking a car in the future visiting this dealership. I will always recommend and will also purchase my next vehicle from them.

Cesar

14 de sep. de 2012

Worked with Kevin Pues. Very helpful, Great customer service. Helped me find what I needed.

Jonathan V.

13 de sep. de 2012

My Friend Gary Henning works here and he's a great guy, I've had nothing but good reviews from people about him and his friends at RCJD. Go down there and talk to him, they make it sooo eeeeeasy!

Dennis

13 de sep. de 2012

We went to Riverside and they made buying a new Dodge so easy that we bought 2 new Doges. If you want a great car buying experience then go there and ask for Greg

Sara T.

11 de sep. de 2012

Found a vehicle I had been searching for on riversidecjd.com and worked with Tia and Philly in the internet department. Was able to negotiate price and put vehicle on hold before ever coming in. Drove from an hour away to come get my vehicle and would definately do business with them again. Everyone at Riverside had great energy and was excited with me about my purchase. They had everything ready for me when I got there and my car waiting for me right in front of the building. Was a great experience would highly recommend riverside to anyone. I love my new car. Thank you riverside!!

Jonathan

11 de sep. de 2012

Riverside makes good on their cash for referral program. My friend recently bought his "new to him" Jeep Wrangler and Riverside calls me telling me there is a check for me. Being a busy week, I had no opportunity to make it down to the dealership... the check was in my mailbox. Thanks guys...

slick

9 de may. de 2012

I Bought a used pick up truck from them and it came with a new bed liner. All was good until I removed the liner to apply Rhino Lining. I discovered that the liner was put in to cover up bolt holes and rust in the top of the bed. When confronted with this the Sales manager said there was nothing they would do except buff out a few rough spots. To me this is a very shady practice and i woulsd have refused to pay what I did for the truck if I would have known this first. But then again, so did they.