neverbuygmc

26 de feb. de 2016

EVERY time I have used GMC service the wait is double and triple what I'm told. Makes no difference if you call ahead and make an appointment. Since buying my 2012 GMC Acadia we have had to endure FOUR recalls. Today's was the liftgate which after waiting twice as long as I was told, was worse when I got home then it had been before I brought it in. I immediately called Mike who handled my paperwork but he was not available so I asked for the manager who was also not available. Left messages for both at 9:45 am, 10:45 am and again at noon. Also went online to ask for assistance and was assured a manager would call me back. No surprise that NO ONE HAS CALLED BACK! This is the second time this has happened. Four recalls, no customer service and inept mechanics. Can not post without one star or there would be NO stars.

LindaB

21 de oct. de 2015

I have to say that I have been using this dealership for years and I have to say both Amanda,the service advisor, and Veronica, service technician,tried very hard to understand exactly what I was trying to explain to them and never once treated me like a person that had very little knowledge of a vehicle. For once, with a technician I felt like someone was actually listening and trying to help me out to the fullest. I absolutely love that about these 2 young ladies that you have working for your dealership and I am very pleased to see that women who are like me are doing jobs in all types of workforce. Thank you so much.

Gloria & Richard Gaines

17 de oct. de 2015

If you are looking for a new or used car and want a dealership with great service go to Riverside in Columbus and ask for Gerald Goss {the ice cream man) We have always dealt with Jay Pontiac but got service like never before here at Riverside. He was very nice and fully explained and demonstrated every feature of the car we selected as well as future service, warranties, etc of the car. We really enjoyed the courtesy and service we received. Mr. Goss is a very friendly and informative salesman about the service and automobiles at Riverside

RTRDennis

5 de oct. de 2015

Everyone was pleasant and helpful. Salesman, Gerald Goss was courteous and very knowledgeable.Bought 2015 GMC 2500 SierraWould recommend to anyone, friend and family.

Timothy McSweeny

24 de jul. de 2015

YA'ALL "SECOND to NONE.." Ya'all treat us like family and you keep our 2011 GMC CrewCab running like "NEW"...I'm proud to tell others about your treatment of your costume care..We look foreward to taking our GMC FOR SERVICE... THANKS AGAIN A SATAFIED FRIEND/COSTOMER

Lucian357

17 de jul. de 2015

After 5 trips to the dealership i purchased my truck from, with no success in fixing the issue, I went one time to Rivertown Buick GMC, and they not only had it diagnosed but were ready to fix the issue as quickly as I was. Special thanks to Greg McCart, and all the techs!

Chris H.

17 de jul. de 2015

After 5 trips to the dealership i purchased my truck from, with no success in fixing the issue, I went one time to Rivertown Buick GMC, and they not only had it diagnosed but were ready to fix the issue as quickly as I was. Special thanks to Greg McCart, and all the techs!

Kathy

23 de feb. de 2015

Great service and great salesman, Richard D. and Danny H.

TJ

23 de feb. de 2015

Greg McCart has been excellent throughout the process. He has called me to let me know that I have not been forgotten and updated me on the status of the parts on order. He is very professional and caring about getting my car working to it's full potential.

RonPeace

12 de ene. de 2015

I wrote email requesting availability of an auto. It took approx. 2 weeks for a reply. In the reply-no mention of the auto. I am very disappointed in the quality of communication. That leads one to consider not doing business with another who can not respond to even a possible sale.

Willie & Karen D. Jackson

19 de dic. de 2014

Very nice sales lady was right on the spot to help my husband and I. She was very knowledgeable, she went out of her way to help us. We got a great deal on our 2014 GMC Terrain. I'm loving it and would recommend as many people as I know to come see Elder Vonda!!!

Michael Dickey

28 de ago. de 2014

Marlon was absolutely the best Saleman I have dealt with in my 30 years of buying vehicles. He went out of his way to find the car I wanted and in my price range. I will send people his way top notch Saleman and very professional.

ricky felson a real customer

7 de ago. de 2014

I had a wonderful time they were real professional people

danny ray henderson

6 de ago. de 2014

bought 5 cars from this dealership,great staff on buying process and service will buy only from here

Richard

4 de ago. de 2014

The whole service team were wonderful!!!!! I will always bring all of my vehicles to Rivertown Buick GMC for any repair or service...

Tim

2 de jul. de 2014

Wasn't sure what I wanted when i walked in but Robert knew the answers to the specific questions I had about a particular vehicle. He showed me the car I wanted. He didn't pressure me but was very patient to answer my questions about the car buying process. I had to leave the dealership but was pretty sure I wanted the car. When I got back it was very late in the day and Robert (and the rest of the team) worked to get the deal done so I could drive out with my car that night. I would definitely go talk to Robert again.

Kathleen Evers

10 de jun. de 2014

Chris Kennedy was my sales person and he was awesome! He was very helpful, knowledgeable and honest. He made the car-buying process easy. I recommend him highly.

Brent Gerrell Sutherland

27 de may. de 2014

Rivertown Automotive Mall:Used Car Supercenter Chris Kennedy heard my story and began to show me the cars that I really wanted. He began by getting me what I asked for, then when he got a little background he began showing me what inventory I needed to see to be where my wife and I needed/wanted to be. This was the first time I was able to get in, see inventory, and purchase what I wanted, with no hassles. I am now the proud owner of a 2011 Chevy Cruz. Job well done Chris! My wife and I are very happy with our Memorial Day purchase.

Polly

20 de may. de 2014

Chris Kennedy from the Buick GMC Used Car Super Center was such a great help. He was patient with my requests and was able to find me something BETTER than what I originally hoped for. He even made sure to write in the changes I wanted to have done and made sure they were completed within a week of the purchase date. I honestly couldn't ask for a smoother experience.

Bucky

17 de may. de 2014

GREAT!!! My salesman Richard Shue was awesome again! My 2nd truck purchase from him and when time comes again I will go see Richard Shue again!

Becky

13 de may. de 2014

Thanks to Jerome and Richard for working so hard to get me an AWESOME car! I absolutely love it!

yukondedicated

9 de may. de 2014

This is our 6th purchase from Jerome with Rivertown Buick GMC, formally Jay auto mall. Every experience has been positive and all efforts are made to ensure that we recieve the best possible deal.

matty

5 de may. de 2014

Getting my new car detailed at rivertown buick gmc, I love it!

ecroll

3 de may. de 2014

Staff was polite and helpful. Service was done on schedule. Thank you Roy!!!

ryancey

3 de may. de 2014

I had a very good experience. No problems. Very satisfied with Roy Coppage in Rivertown Buick GMC Service.

mbarnes

3 de may. de 2014

They guys at Rivertown Buick GMC are always friendly, ecspecially Roy Coppage. They get my car serviced promptly every visit.

edwardn

3 de may. de 2014

Roy Coppage at Rivertown Buick GMC did a very good job!!!

mclark

3 de may. de 2014

Very good service work. Nice staff and quick services/ repairs at Rivertown.

ssmith

29 de abr. de 2014

EXCELLENT sales person, Mr. Jerome Allen. He answered all my questions and concerns!

dthompson

28 de abr. de 2014

Appreciate the promptness, From everyone in the Rivertown Buick GMC!

Braves fan!

28 de abr. de 2014

Very pleased with everything. The service and the way I was taking care off. Roy Coppage was great!

slockhart

28 de abr. de 2014

5 Star review customer service. Quality of repairs and overall facilities.

978junkie

28 de abr. de 2014

Wonderful service from Greg McCart. My vehicle was fixed in a reasonable amount of time. Super friendly service!

LESPAUL CASTER

28 de abr. de 2014

Had an oil change done. They were busy but never knew I was waiting and got the job done quickly! THANKS!

ccoppage

28 de abr. de 2014

Good customer service from everyone at Rivertown Buikc GMC!

Dick

28 de abr. de 2014

Roy Coppage was my service writer. Repair was finished expepidiciously. Roy was very cordial and knowledgable. Thank you for a good experience!

justsmitty

26 de abr. de 2014

They were willing to work with me to help get a lower payment. My salesman was Daniel Slavy, he was great!

dkirk

24 de abr. de 2014

Service and service people do an outstanding job. They are always thinking about the customers.

mski

24 de abr. de 2014

Excellent Service! Roy Coppage was great! Always a pleasure!

cparker

24 de abr. de 2014

Everything and everyone is perfect at Rivertown Buick GMC! Service was great!

bigblue

24 de abr. de 2014

Roy Coppage in the service department is absolutely fantastic!

MMORRIS

24 de abr. de 2014

Its always great customer service ay Rivertown Buick GMC!

kenny

24 de abr. de 2014

Mike Clarke is always so good to me! Way to go ZZ! I always come here for service!

rterry

24 de abr. de 2014

Mike Clarke, also known as ZZ, had great customer service!

bridge buddy

24 de abr. de 2014

Highly reccomend the service department, good quality. Greg McCart gave great customer service!

frankf

24 de abr. de 2014

Always friendly in Rivertown Buick GMC service department.

luke

24 de abr. de 2014

Friendly. Fast. Efficient. Everything was fast and everyone was friendly.

melvinb

24 de abr. de 2014

Great! Rivertown Buick GMC gave me GREAT!! service!

Rogerl

24 de abr. de 2014

Long time customer and user of services. I am totally pleased with all facits of purchasing and service department care.

rbrant

24 de abr. de 2014

Bought vehicle here in 2001, have always had it services here (13yrs) Would like to continue!

Kristena

24 de abr. de 2014

I always come straight to Roy Coppage when I come in. His number is saved in my phone, ready at anytime to his direct line. He is always friendly, and serves with a smile!

angie

24 de abr. de 2014

EVERYTHING WAS FINE! EVERYTHING WAS FINE! EVERYTHING WAS FINE! EVERYTHING WAS FINE!

Williew

24 de abr. de 2014

Service was very good! I never have a problem when I bring in my vehicle.

Ashleyw

24 de abr. de 2014

Service was great at Rivertown Buick GMC! I will definitely reccomend to everyone.

Mom of 2

24 de abr. de 2014

Jerome was amazing from start to finish in this entire buying process. He was courteous, professional, and a joy to work with. I would reccomend him to anyone wanting to buy a car!

Cede

21 de abr. de 2014

Very friendly service, super nice poeple and a great atmosphere!

jled

19 de abr. de 2014

Richard rules! Great experience, great people. Nice facilites. Will buy here again!

seren

19 de abr. de 2014

Very professional in explaining what your options are and quick time on purchases. You don't to sit and wait all day. Great service!

MErvin

19 de abr. de 2014

I always enjoy coming to get my car serviced because it is a friendly atmosphere place and I know that my car will be fixed correctly the first time.

Fkoger

19 de abr. de 2014

Rivertown was awesome! Very polite and professional! I would highly reccommend to anyone looking for great service!

Lhunte

19 de abr. de 2014

EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! EXCELLENT! Rivertown Buick GMC Service was excellent!

Gaints Fan

19 de abr. de 2014

I was treated very well by all personel and everyone was very professional!

Tonia

19 de abr. de 2014

Services did a great job did services on vehicle in an adequate amount of time!

Bcox

19 de abr. de 2014

Once again excellent and quick service by Roy Coppage. Love the prompt and courteousness shown by the service department.

bass man

19 de abr. de 2014

Overall the process was smooth as butter! Everyone was pleasurable and friendly.

Mrs. Drill Sgt.

18 de abr. de 2014

I am not from this area. My husband was recently stationed here. Due to his demanding work schedule as a D.S and our cureent living situation with me not being able to join him here in Columbus until August. He is unable to get to the dealership during regular business hours. His radio has been broken for 2 motnhs now. Not a huge issue but whenever you purchase a new vehicle, you expect even the smallest details to be perfect :) I visit once a month for 4 days (thursday-sunday). Not being familiar w' Columbus, the only dealership I saw was Legacy because I drive right be it. My visit last month, I went in on a Saturday around 1pm. The sales guy stopped me as I was getting out of my truck to inform me that their service dept. closes at 2pm on saturdays and advised me to come bacnk during the week. HECK! I missed my windo of opportunity. So whenever I returned this month for my monthly visit, they were closed on Thursday evening whenever I got into town. So this morning at 9am I called the service department before taing my truck in. I have never received such terrible customer service in my life! "Mandy Tanner" informed me that they only see vehicles on appointements, so if I were to just come in, they would not even be able to diagnose my vehicles problems today. The earliest I could schedule was next week. Well thats a problem. I kindly explained my situation and told her I was only in town until Monday. She then questioned my husbands work schedule and his job responsibilities. This after her solution to my problem was their courtesy shuttle. I reformed her that as a D.S. HIS WORK HOURS WERE 4:30AM TO SOMETIMES 1000PM NEVER EARLIER THAN 7PM.She then informed me that my only option was for him to request days off. Her attitude was horrible and I have never been talked down to in that manner. They only thing I could thank her for was giving me the number to you guys because "we may not be as busy as them". Roy was so accommadating not only on the phone but also in person. He explained that they were busy today but to bring the truck in and he would work it in. He had to order a new radio so the truck still wasnt repaired today but thats all I was asking for. I asked if there was anyway he could rotate and balance thee tires today (thinking most likely not with their busy schedule) He not only assured me it wasnt a problem but also suggested I take advantage of the special they were currently offering for oil changes and rotate the tires. We work hard for our money so I always appreciate someone trying to save me a buck or two. He was very patient the entire time as I was having to phone my husband to see what he wanted to do (that truck is his baby) He then went above and beyond by reccommending local shopping centers where I could enjoy shopping and mani/pedis while I waited on the service. He arranged for the shuttle. When I took the shuttle, the lady, Pat, was so kind and friendly. She drove me exactly where I wanted to go and made me feel so comfortable. Roy phoned me when my truck was readt for pickup and sent the shuttle back to get me. To my surprise, Pat picked me back up. These 2 people took such good care of me. So warm and kind. This is what southern hospitality is like! Now I know! Upon arrival the check out procedure was very easy and Jeannie Sharp, at the cashier office did not give me any trouble about taking my husbands credit card # without actually having it wiith me. She was also so nice and friendly. If I could give an award it would be to these wonderful people. The absolute best customer service I have ever received in years! So accomidating to my circumstances. These individuals should be personally recognized for making your business so successful. I am glad that Mandy was wrong whenever she told me that "this is the way things are done in Georgia". I truely believe everything happend for a reason and my unfortunate encounter with her lead me to Rivertown Buick GMC Service. Thank you!!!!!!!!!!!!!!!!!!!

kimm

18 de abr. de 2014

Shuttle service was wonderful, drivers are super pleasant!

pmanuel

18 de abr. de 2014

It was definitely a GOOD Friday at Rivertown Buikc GMC! Richard Detwiler was awesome!

ecarpenter

18 de abr. de 2014

The overall service and facilties was better than any other experience I have ever had elsewhere!

bjordan

18 de abr. de 2014

Rivertown Buick GMC service department is GREATTTTTT!

Auburn Fan

18 de abr. de 2014

Overall a very satisfied customer. Mike Clarke was very friendly!

Sore

18 de abr. de 2014

Everything is EXCELLENT! Roy took very good care of me!

Rthomas

18 de abr. de 2014

I had an oil change, tire rotation, wheel balance, alignment and airbag recall. Rivertiwn Buick GMC took very good care of me.

Jay

18 de abr. de 2014

Service was great! Service was great! Service was great! Service was great! Service was great! Service was great!

Dlewis

18 de abr. de 2014

The service here is way better than the service department in Savannah, Ga! Will definitely come back!

steves

18 de abr. de 2014

Roy and all the service department are prompt and efficient. Been using this service department since early 2000's. Very very pleased!

Tim

18 de abr. de 2014

A great visit, like always. They were very busy but still had time to take care of me as well.

Jroberts

18 de abr. de 2014

Very dependable and professional. They get you in and out in a timely manner. Top quality work.

Mary

18 de abr. de 2014

I must say the service at Rivertown Buick GMC was very good!

jabryce

18 de abr. de 2014

Mr. Roy helped me in the service department and he was quick and awesome!

Cchang

18 de abr. de 2014

The Service department at Rivertown Buick GMC is great! The staff are gracious, polite, considerate, and care givers.

Kenneth

18 de abr. de 2014

I always received excellent service from Roy Coppage and Greg McCart! Definitely bringing my car here to service everytime.

Eploen

18 de abr. de 2014

Service is outstanding, excellent customer service. Thank you Greg McCart, you are the best! I will keep bringing my car to you! :)

Robbin

18 de abr. de 2014

Today I bought the most fun car in the world, the Fiat 500c. I really wasn't sure what I was looking for but Daniel Slavy searched to find the perfect car for me. Not only did Daniel search for a car that matched what I was looking for, he was knowledgeable about the cars he was telling me about, patient and kind during this whole car buying process. He made buying a car fun. I will definitely be coming back to Columbus the next time I'm looking to buy a car. If you are in the market for a new or used car, go see Daniel....He will treat you right!

Jsumbry

18 de abr. de 2014

Service was prompt and a good price! I highly reccommend Mike (zz) to everybody!

Ocarlile

18 de abr. de 2014

Mr. Mike Clarke has always taken good care of my truck and any concerns of mine in regards to the presentation of my vehicle. "Good service man"

Mlevinh

18 de abr. de 2014

I had a wonderful experience while my vehicle was being serviced. Mike Clarke (zz) was great!

Jonesj

18 de abr. de 2014

I had excellent service from Mr. Roy Coppage! Always a pleasure!

Dave

18 de abr. de 2014

This is my second purchase from the GMC side. I am extremely happy with it overall. Jean Killebrew was fantastic and so was the sales manager, Stacey Day.

heitz

18 de abr. de 2014

Great service and timely as well! Everyone was super friendly! Very reccommendable!

Laura

18 de abr. de 2014

Roy is always a joy to deal with .If it wasnt for him I would go to Lagrange

Brad

18 de abr. de 2014

Mike Clarke and Don Williamson (manager) in the service have been excellent to me for over the past 5 years! Nobody beats them!! They are awesome.

Big Red

18 de abr. de 2014

I have been bringing my truck here since I purchased it. I always receive excellent service from Michael Clarke (zz). I love my truck, It has been really good to me!!

Dougd

18 de abr. de 2014

Roy Coppage was fantastic! I would highly reccommend him to anyone looking for great service! Thanks a million!

JanL

18 de abr. de 2014

Everyone was extremely helpful and friendly! I always have great customer service at Rivertiwn Buick GMC!

Anne

18 de abr. de 2014

I had very good service! Roy Coppage is amazing! I would definitely reccommend Rivertown Buick GMC to all of my friends!

Boney

18 de abr. de 2014

Roy Coppage is great! Jim Poole takes very good care of me!

Ridnagrnd

18 de abr. de 2014

Great reception upon arriving, constant status update by service representative, Greg McCart!

NettieH

18 de abr. de 2014

I have been coming here several years. Always dealt with Greg McCart. Good representative of your company!!

LakeshaK

17 de abr. de 2014

Mike was a great help answered all my questions. Had a great attitude! Even through 'the sickness" of my vehicle, it was taken care of. Thanks to your staff. Thanks A million!

Kenh

17 de abr. de 2014

Roy is great at customer service! Roy is great at customer service! Roy is great at customer service!

Shanonk

17 de abr. de 2014

Roy was very helpful and prompt. Explained all services and courtesous. Excellent customer service!

Boot

17 de abr. de 2014

Outstanding Service! Outstanding Service! Outstanding Service! Outstanding Service! Outstanding Service! Outstanding Service! Outstanding Service! Outstanding Service!

Roll TIde

17 de abr. de 2014

Everytime I get my serviced Roy Coppage and all of the other service members are very polite and friendly. The atmosphere in the building is very warm.

DOT

17 de abr. de 2014

We came in to browse and found a likable salersperson, Richard Detwiler, and bought a GMC truck!

Tommy

17 de abr. de 2014

Rivertwon Buick GMC was very nice and I wil be coming back.

Greg H

16 de abr. de 2014

I brought my acadia in for an oil change (which reallly didnt have time for) and was informend there was an open recall on the vehicle which would take 2 hrs to correct. A loaner vehicle was provided and my day was completed hassle free!

Randy T

16 de abr. de 2014

Great Service, Customer Oriented, Great People to deal with.

CoxBran

16 de abr. de 2014

I am a repeat customer primarily because of the exceptional service I recieve from the Service department at rivertown Buick GMC. Roy Coppage is the best service technician I have ever had. I wouldnt let another person take care of my Sierra or Acadia.

War Eagle

16 de abr. de 2014

My Experience at Rivertwon Buick GMC was great! My salesperson dan slavey, he was a proffesional! You could not tell that he was new. He had the Best attitude and was helphull!

Braylon James W.

16 de abr. de 2014

Shopped online first. I was able to get the trade in value from home first (huge plus!) The dealership was clean and a easy to find. It is easly visible when you first turn into the automall keep straight Rivertown Buick GMC is in the back. My salesperson had the truck ready and pulled up front when we arrived. Most of the paperwork was already prepared. We asked for this to save time. Total time at the dealership about 1 hour. i would definitly recommend.