Ryan Browning

23 de may. de 2016

We were treated like family by Todd, John and Dan. We arrived at the dealership with a clear understanding of what we were hoping to find and we are extremely happy with the car we found. The team stayed late to complete our purchase and get us on our way.

O

23 de may. de 2016

I knew I wanted a Rav4, Decided to buy one on my Birthdate, 5/13/, I wanted to go to a dealer in Brooklyn Park, close to home, but needed to print my pay stubs, I worked in Golden Valley which is close to the Dealer, it ended up well, Mike was the 1st person when my son and I walked in, he was great, and said happy birthday, when he looked at my Driver's License. Good Customer Service!!

Aura Manski

18 de may. de 2016

I searched for several months for the exact vehicle that I wanted, a pre-owned low mileage Toyota Rav4 with a manual transmission. Not only did I find it on Rudy Luther's website, but was given a call back within minutes of expressing my interest and was able to test drive, receive financing and drive away with it the next morning. This was my first time buying from a dealership and the Tony Zemke and the rest of the staff there made the entire experience smooth, painless and fun. Even the short waiting periods were enjoyable with a comfortable lobby and great coffee and snacks! We will be returning to this dealership for any future vehicle needs. Highly recommended!

Jill M

9 de may. de 2016

I had looked at several local Toyota dealership's websites, searching for previously-owned cars. I liked the selection at Rudy Luther Toyota and went there ready to make a purchase. Scott listened carefully to what I was looking for, kept my budget in mind, and explained all my options. He went out of his way to make me feel like a valuable customer and to ensure that I would leave a happy customer as well. Katie in finance was also phenomenal, explaining all my options clearly and making sure I received the best financing possible. The entire experience went better than I could have imagined and I'm very pleased with my purchase. I feel comfortable taking my car there for servicing in the future. I'm very happy to recommend this dealership!

YwySH

9 de may. de 2016

We bought a new Camry Hybrid with sales person Jay Bernards back in 2012 because the dealership is with Costco Auto program. Jay provided wonderful service for us. We recently went back to get a used Prius for our daughter and we asked for Jay. Even thorough they are no longer in Costco Auto program, we still decide to work with Jay. He is very knowledgeable and has made great suggestions for our needs. He makes this dealership a standout for us. We will go back to him for another car again.

PMV

3 de may. de 2016

Had a great experience of buying car. Appreciate the service rendered by the employees in sales and finance of the Dealer.Thanks and continue the good work

pizzi, mimi

2 de may. de 2016

I went to Rudy Luther Toyota to purchase my 2012 Toyota Corolla that I leased brand new at Hollywood Honda when I was living in Los Angeles. I met with Katie Burgess and she made me feel so at ease and confident in what I was doing. She gave the best service in every way possible!

jjbt

27 de abr. de 2016

Our overall experience at this dealership was not as positive as we would have liked it to be. Our salesperson was friendly, but didn't seem to be very sure on his facts and knowledge concerning the vehicle we were looking at. Time was also an issue. We realized going into this situation that vehicle shopping/purchasing isn't quick and simple, but the time spent waiting for each step was ridiculous. The final step-paperwork finalizing things, etc was disappointing too. The lady who handled our paperwork was unfriendly, made little eye contact and just rushed us through the process. When we asked questions trying to understand and clarify things she responded rudely and was short with us. It made us feel very uncomfortable. Most likely will not return to this dealership due to customer service issues.

Scott Yanke

22 de abr. de 2016

Found what I wanted and worked quite well with the salesman. He wasn't pushy and promptly answered all of my questions. The sale went well until I got transferred to Finance for signing the papers. I fid not finance through the dealership and had my bank check ready. The finance guy was very pushy in getting me to buy an extended warranty. I did, and regretted that all the way home. Needless to say, I canceled that the next day. This was the third car I purchased there in the last twenty years. Toyotas last! Except for the pushy finance guy things went well.

KimfromBlaine

6 de abr. de 2016

I found the vehicle and price I was hoping for, and the staff made it so easy to complete the sale, thank you Rudy Luther Toyota!

malquaye

6 de abr. de 2016

Everyone is treated like a family, very professional staff, they worked so hard to get the best rate and comfortable payments they know we can afford. Billy D and Mark Beithon are the people you want to see whenever you're in the market looking for a vehicle .

Margaret

30 de mar. de 2016

We had a great experience buying our used hybrid Camry here. Eric made a great effort to make sure we had as much documentation on the car's service record as we wanted. THANKS!

DPierquet

30 de mar. de 2016

Despite buying a Ford from a Toyota dealership, and being on a strict budget the team at Luther Toyota was fantastic. They respected my budget, followed my lead where I was sure of myself and offered insight when I needed help. I'll go back when I'm car shopping again.

Libby B

29 de mar. de 2016

Absolute garbage. I recently signed my third lease with them, thinking I'd get a great deal for being a loyal customer.... WRONG. Everything that could go wrong with this deal has. Their finance MANAGER made a $438 mistake, in my favor, on my paperwork and they harassed me until I signed a "corrected" contract, for SURPRISE, more money. I will never, ever deal with them again and will be sure to share this experience with others so they can avoid painful car purchases/leases as well.

Madame DB

25 de mar. de 2016

I like the low pressure, helpful, non-rushed treatment by Rich Eiss as I was looking for a new car. Thanks for a patient car hunting experience.

Sawman

22 de mar. de 2016

Very through and professional sales representative. She maintained consistent contact while searching for a used vehicle with specific requirements. Sale closing was prompt and efficient.

erregmann

17 de mar. de 2016

Our first time driving a Prius was less than enjoyable to say the least. We drove a 2010 model for about 20 minutes, stopped at a gas station for drinks and to switch drivers. When we got back to the car, it wouldn't start. "Hybrid System Malfunction" Long story short, Chad and a colleague came and got us and towed it back. After speaking with several people about the issue and doing TONS or research online via phone, it was determined to be a VERY RARE situation.So, we continued to look at different Prius' and found one we liked that was a bit over what we wanted to spend. But after talking with Rich in finance, we were able to come to an agreeable price/interest rate. Aside from a minor hiccup with paperwork, everyone was awesome!

petra

12 de mar. de 2016

I had an amazing experience at rudy luther toyota. These guys r top rate. i have used them for service for a few year so i was even more happy that i could get my used car through them. They took there time to show me the car and made sure that i was very informed both with the car and the extended warranty which i am so happy to have. I had it with my last car and was very happy to get it again. I would have no reservation on telling my friends how great they are. Buying a car is such a hassle but they made it so easy for me and i love my car. thanks rudy toyota.

Kmonson04

10 de mar. de 2016

I recently bought my very first car from Rudy Luther Toyota in Golden Valley. I worked with Nettie Jubie, who helped me in my search for the perfect car without any pressure. She allowed me to take it to a mechanic before making my final decision and was more than willing to provide me with information and history records for the vehicle. She was very knowledgeable and genuine and I would highly recommend her as a salesperson.

Npode

8 de mar. de 2016

We recently purchased a new Sienna from Anna Einarson. Our experience with Anna was excellent. She has a very positive attitude and is very collaborative. Her patience in helping us with decisions and our trade-in was impressive. Even after purchasing the car, she stays engaged by helping recommend service techs. Debbie Tufts was equally a pleasure to work with and was very responsive.Thanks again Anna and Debbie!

SpencerN

21 de feb. de 2016

After leaving another dealership frustrated and annoyed, coming here was a breath of fresh air. We received excellent service from a very personable salesman who wasn't the least bit pushy. They made trading my car in a breeze and hooked me up with a really sweet car with a sweet interest rate. Would highly recommend Rudy Luther!

PolarBear

19 de feb. de 2016

Let me preface this statement with the fact that financing was not a factor for me. That said, it was an easy process (still took over 3 hours). I came prepared and had researched the car I was interested in and researched the value of my trade so I had numbers in mind before I walked in the door. The trade in value was exactly what I anticipated.Scott Smith was my sales rep and was very direct and to the point with no pressure. I'm not a "newbie" to Toyota's and knew what I wanted. I was very pleasantly surprised when the RAV4 I bought was already equipped with a remote start; something I wish it had but was not in the original ad. YEH!John Yangwel was my finance manager. He seemed a little "harried" as he did my paperwork and took calls on his cell phone which I didn't appreciate. As a result, he forgot to issue me my 21 day "yellow" sticker in the window. Not a big deal but please, stay focused. I'm only telling my story to better the service I received for the next customer. I've been going to Rudy Luther Toyota for many years and I wouldn't go back if I felt totally dissatisfied. I will continue to bring my car in for service there and value the location and the kind reception I usually receive.

samlee

17 de feb. de 2016

I found a great deal for a Tundra online at Rudy Luther. Billy DeVries answered my call and I explained that I was going to be traveling from Kansas City the same day if the vehicle was available and that financing would be set upon arrival. Billy went out of his way to get us the answers quickly so that we could be on the road. Upon arrival, Billy was extremely busy with other customers but he made sure we were attended to and balanced the waiting customers well. Overall, it was an great experience and outstanding deal. I would recommend Rudy Luther Toyota and Billy DeVries to anyone.

Todd

16 de feb. de 2016

Chad took his time to listen to my needs, was helpful without being pushy, very knowledgable/efficient as we reviewed options. I waited to find a car that met my needs so I could by from Chad - he earned my business. I even had him bring a car over from a sister dealer. In my months of searching and test driving - Chad was the best sales rep I worked with. Not sure about the dealership - some pros some cons. Pro's clean and friendly. Con's - some of the cars were not detailed well, had mechanical issues that were not repaired, lower trade in value, and the finance team took longer/had higher rates than other dealers.

Star

30 de ene. de 2016

Our 28 year old son made an appointment to see a black 2014 Corolla LE on Sat. Jan. 30th at 2:00pm. He and my husband got there on time ( they drove from Maplewood to Golden Valley) only tobe told that the car they MADE AN APPOINTMENT TO SEE was on a test drive with someone else.That someone else decided to buy it so my son was left sorta standing there. They were happy to show him a 2013 Corolla with more miles but 500.00 less.My husband questioned as to why they had an appointment that the dealer chose not tohonor? They said "they don't hold cars". Our son ended up buying the 2013 but let me assure you- my husband and I would havewalked away and spent our money elsewhere and we certainly won't recommend this dealership to anyone.

Brian

22 de ene. de 2016

Lou was very helpful and we were able to buy a car we liked very quickly. Nice to be in and out in only a few hours.

NuLook

18 de ene. de 2016

Boris rocks! Very good buying experience from beginning to end. We would go here again. He made me & my wife feel very comfortable. Very happy with our decision & very happy with our experience overall.

ritz

10 de ene. de 2016

We bought a Toyota Prius from Lon at Rudy Luther and he was professional without pressure. He came in on his time off (7 p.m. on a snowing night) having never met us and not knowing how serious we were or were not about a car. We had been to another dealership close to home and didn't get "that feeling". We traveled 1 hour and it was worth it. Katie in the finance dept. also was very professional and efficient. With about 30 minutes before closing time when we made a decision...we still felt no pressure and were told they will be here for us no matter the time!

HappyHonda

1 de ene. de 2016

I bought a Honda Pilot from Lon at Rudy Luther and he made it a very easy process. I never felt pressured. He was patient and professional and I am completely satisfied. I'd definitely buy from them again.

Senthil

31 de dic. de 2015

I had recently got a car from Rudy Luther Toyota, Golden Valley, MN and am fully satisfied. Rudy Luther Toyota has lot of vehicle choices and the representatives are extremely helpful and great. The representative (MR. TYLER HILL) spent lot of time explaining all the information about the car, very patient, cleared all my thoughts, gave more confidence, highly influenced me to take the spot decision and purchased the vehicle. To simply say - WOW and AWESOME !!!

chenmp

10 de dic. de 2015

Although I wasn't there to purchase a new car. The service I received was excellent. Ron was great! I can't thank him and Rudy Luther enough for a great buying experience.

EmmyJo

8 de dic. de 2015

They walked through everything & all willing to let you have cars inspected by a mechanic. Great service and relible, certified work. I strongly recommend them.

Fred S

2 de dic. de 2015

It is my first experience to purchase Toyota from Rudy Luther. It does not mean that I did not have any experience with the dealer. My Toyota cars have been serviced at Rudy Luther for some time and Service Advisors are so great. What makes my most recent visit so exceptional is when I met a Sales Consultant who is very courteous, ingenious and who did not apply any pressure on my needs. He listened attentively to what I was looking for and answered my questions with brief and precise way. He is so knowledgeable and there to work towards the mission of Rudy Luther finding the ideal vehicle to compliment your life.With all the efforts he made, he convinced me to buy my ideal vehicle, Toyota highlander. He created lasting impression in me to even recommend others to Rudy Luther. That outstanding Sales Consultant is Jay Bernards. I am very thankful to Jay and others who are there to find the ideal vehicle to complement our life.

R Castle

26 de nov. de 2015

Michael Gallob was very friendly and honest, upfront and helpful. He answered our questions. He wasn't buried in his smartphone texting like some of the people we've dealt with. He didn't make us sit and wait for no reason like most of the so-called car sellers we've dealt with have. He's actually there to sell cars in real life, rather than hang onto them like beloved pieces of art. I so wish that more car sellers were like Michael. It took us over 3 weeks to find him. We also happened to visit the finance lady. She was efficient, intelligent, and on top of everything. Again we never had to sit there waiting while nothing happened. Every moment felt productive. We got out of the dealership with our nice certified used vehicle in what seemed like no time at all. I would heartily recommend Rudy Luther Toyota, and Michael Gallob no matter where he was selling vehicles.

tcminneapolis

18 de nov. de 2015

My family is a loyal Toyota family, specifically with Rudy Luther dealerships. I was looking to upgrade my 1998 Camry and Nettie was so helpful walking me through all of my different options. She knew I was looking for my "unicorn of used cars" and was so accommodating through the entire process. There was no pressure to jump on any one car; she knew I would feel it when I drove "the one." And I did! I bought a beautiful, slightly used 2014 Corolla that was leased through the dealership. Once I was ready to pull the trigger, everyone else I worked with at Rudy Luther was so pleasant and helpful. Thank you, everyone, for making my first car buying experience a successful one!

mplaninga

7 de nov. de 2015

My wife and I enjoyed our car-buying experience at Rudy Luther. The salesman who assisted us did not apply any pressure and was invested into our needs. We would recommend Rudy Luther to friends and family.

ssfoertsch

28 de oct. de 2015

We have worked with Andrew and Stacey multiple times in the past, and wouldn't go anywhere else to buy or lease a car. We love the quality of the vehicles we have leased or purchased from Rudy Luther, and we have received service above and beyond our expectations from Andrew and Stacey. Andrew, in particular, has always made himself available when we need him, and has worked very hard to make sure that we have all the information and advice that we need. He is also just an all-around pleasant person to work with. Andrew is the best!

Returning Customer

20 de oct. de 2015

I worked with Miranda G., Chris S. and Wendy S. on the purchase of a '13 RAV4 last week. The experience was very impressive. Truly 5-Star! I have worked with Duane (service consultant) for 12 years. This is my second RAV4. The process went slick. Especially grateful to Miranda Guptil for tying up the loose ends. So accommodating. It couldn't have been easier. Will NOT have any service tech. touch my RAV.4...ever.....just R. Luther Toyota Golden Valley. I'm totally spoiled. Thank you to the entire staff! Kudos!

UROL

18 de oct. de 2015

I am a foreigner, even though my bad English,They kindly gave me a support, selecting cars and enrolling car insurance.Eapecially Justin he is a exellent salesman.

bcbuckley

12 de oct. de 2015

This was my first time buying a newer car, first time with a down payment and financing. In the past I have just paid cash for old beaters. Lou and Stacey walked me through EVERYTHING. They were so helpful, I really felt taken care of. They didn't pressure me at all or try to talk me in to things I didn't need. I had a great experience at Rudy Luther Toyota and I would recommend to anyone looking for a painless, no-fuss, friendly car shopping experience!!

Jesus is LORD

10 de oct. de 2015

Boris is an exceptional sales person and an asset to your organization. He made my purchase experience worthwhile. I will ALWAYS recommend your dealership and him to anyone within my sphere for car purchase. God bless you Boris. Still learning and enjoying my car. Williametta Kennedy.

Donnawesle

7 de oct. de 2015

I found my vehicle on Carguru.com. The truck was exactly as advertised and at a fair price. I appreciated Michael Gallob's quick response by email when I had an interest. He was very knowledgeable and very upfront about what can and cannot be done. No BS. I liked the no haggle on their prices. The price is what they list it at. End of discussion. In the past when buying a vehicle I have found it very stressful arguing for the lowest price and wondering if I should have gotten a better deal.I also liked John the finance guy. He worked hard to beat my bank at great loan rate of 2.8% for 4 years. They both stayed late and worked hard to make it happen.Awesome work guys!

Sarah

7 de oct. de 2015

I worked with Michael Gallob, and he was fantastic - patient, knowledgeable, and seemed to really care that I got the best deal and the best car for my needs. For my first car buying experience, I'm glad this is were I ended up! I also wan to mention Chris Swanson in financial - he was so helpful and great at explaining every option to me and even giving me some great advice to make sure I was very comfortable with my financial decisions.

Skootd123

5 de oct. de 2015

I was at the dealership at 9:00 and out by 10:30. Wayne Rocek was very helpful. The finance part went great too.I will definitely go back to Luther Toyota golden valleyThanks.

T2tow

29 de sep. de 2015

We just bought our second used car and was shopping all over for the right one and we found it here great customer service answered all of my wanted questions and easy to deal with one of the best places i delt with in my search

jonathanf

26 de sep. de 2015

I have worked with Kris Fox in the past and I have always been very impressed. Kris is professional, friendly, and very knowledgeable. He doe snot engage in any high pressure sales at all. Instead, he helped me make a very informed decision. In the past, I have worked with Kris in leasing vehicles for myself. This time, I was looking to buy a used car for my son, who just got his drivers license. I would highly recommend Kris to anyone looking for a new or used car.

Billy

21 de sep. de 2015

I just bought a Toyota RAV4. I want to say Thank you to Boris Sonkin for helping me with whole process to find car and paper work.

KimHS

21 de sep. de 2015

We've had good experiences when dealing with the Luther Auto Group - you can trust that they will work hard to find what you need and get you reasonable discounts and make the overall process straightforward. They never disappoint!

toyotafan

16 de sep. de 2015

I arrived at the dealership prepared to buy a Rav4 and wound up driving away in a Toyota Prius. Nettie was a great salesperson who was patient and understanding of my wants and needs. I expect to be very happy in my new vehicle.

George & Gail

11 de sep. de 2015

My wife and I decided we would upgrade our Prius for a newer less mileage Used one. We worked with both Eric and Brian and they were both fabulous. Our experience with Toyota a a whole has been spectacular and these two salesmen sealed the deal with us. They listen to our needs and worked with us to get us what we needed/wanted. We drove a little further then we needed to to buy our car from these guys. Great work fellas!

Aerickson03

9 de sep. de 2015

We drove down all the way from Duluth because they had a great price on a used vehicle we had our eyes on. We had such a great experience from beginning to end! Tony helped us out on the car end of things, and Stacey helped us with the financial end. They are both awesome and I cannot recommend them highly enough. Tony has a great sense of humor and made the experience very laid back and fun. Stacey worked her contacts on the phone after hours on a Saturday night to get a loan that would work for us. Talk about going above and beyond! We are so happy with our new family vehicle. Thanks so much Tony and Stacey!

LuiREVIEW

3 de sep. de 2015

My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car was stolen, and she just really needs AWD, so we decided to do both in a day, if possible. We are very busy with work. We picked out a Subaru for her at this Toyota dealership. In order to make the decision of which car was to be financed, and which would be paid for in cash we had to, of course, find the other car. We let SCOTT SMITH (the salesman we worked with) know that we would have to go look around, find the next car, and then come back and buy this car- since they had nothing we wanted for the second car on their lot. All we were met with were cheap tactics of, "it might be gone... deals like these don't stay for long (when the car has been there for 70 days)...if I were you, I would just buy it now, you never know.... " or my favorite... " I have seen this happen MANY times, you may come back and this car will probably be gone." WE HAD TO TELL THE GUY 4 TIMES that we had to go find the other before we could decide how we were to pay for this car! He should've indicated that he cannot guarantee that the car would be there when we came back (which is understandable), but that if anything changes he would let us know.. wished us good luck, and assured that he would be happy to help us when we come back. That is what all other salesmen did throughout the day. Instead of trying to scare us into buying right away, when we weren't ready. We went to other dealers... we get 3 calls from SCOTT with salesman tactics saying, "I can only guarantee you get the car if you are here in 3 minutes (really? let me teleport there), because there is another guy looking it at"... or... "he is getting serious, they are evaluating his car for a trade-in and will likely be gone soon..." The last tactic was a call telling us, "you know I don't want to be here all night, I might be leaving." I politely and firmly let him know that if he needs to leave, I don't expect him to wait, and that there are other salesmen there that I am sure would be happy to sell me the car. **NOTE he was there for a couple hours after we got back, he sold us our car, and then stayed with another couple to sell another car. He really had no where to go, only a cheap salesman tactic. 3 calls over the course of the 3rd hour of us being gone with these unpleasant tactics are SO unprofessional. After being able to speak to other salesmen in other dealers the whole day, I can tell you that Scott is pushy, and is not very good at answering questions. His knowledge of cars, in particular: AWD, the differences between trims was incredibly LOW when compared to other salesmen in the area, at other dealers. His demeanor was nonchalant. His demeanor was pushy, as evident by the 3 calls to us over the course of just 3 hours. He tends to give VERY general answers to very specific questions. Again he is very pushy, that makes the whole thing SO uncomfortable. Another person we were unlucky to work with was KATIE BURGESS in the finance department. Talk about uninviting, rude, and completely annoyed with her job. Again, another person that was weird about us paying for the car in cash and check. When she came out to get us I was on my laptop, as we were waiting 30 minutes for her, due to the dealership not having enough finance people working that night (not complaining about the wait, schedules can't always be perfect). I am more complaining that she did not take into account that we had to wait an unusual amount of time for her. She came out announced her self, and started walking away to her office. I had to pack my laptop very quickly, gather my things and run to catch up. My girlfriend was confused by Ms. Burgess just walking away, and half followed her to see where she was going, while half waiting for me. Wouldn't you expect more when making such a large purchase? Just expected more professionalism on her behalf. Once we get in her office, and have signed some papers, I asked her for a few minutes so that I could discuss with my lady how much cash we want to do exactly, and from which account we want to write the check for the remaining balance. I wanted to make sure that my lady did not want to keep some cash on hand for anything else, so I thought I would ask her one more time. Ms Burgess, instead of saying, "of course, take your time- I'll wait outside and please let me know how you decided how you would like to pay for your car," (with a smile)- SHE SAYS, " WHY, why I thought you already decided... how much time do you need," and walks out annoyed with an unprofessional look on her face. She then acts annoyed as we have to walk to the cashier to pay the cash portion of the car, the rest was in a check in her office. Again she makes the experience uncomfortable, and not enjoyable. Buying a car should be a lot more comfortable, if not - EVEN FUN. No comfort or fun was had while dealing with Ms. Burgess. Comparing Ms. Burgess to other finance people we talked to at other dealerships throughout the day is like NIGHT AND DAY. The other finance people we spoke to were very detailed in their answers, inviting, made us feel GOOD about possibly spending money at their dealership. When other finance people came out to get us from lobbies they always properly introduced themselves, explained their function, asked if we were thirsty, and led us to their office at a reasonable pace. Other finance people at other dealerships did not seem judgmental about us possibly purchasing a car with cash, or financing. We were greeted with smiles and pleasantry all day - and going back to this was a stark contrast. I seriously felt annoyed that Rudy Luther had this car, and that we are strapped for time- so we had to buy the car- but JEEZ does it feel CRAPPY to do business with unproffesional people.

tdecurtins

19 de ago. de 2015

I worked with Billy Devries to find a used car. He did not pressure me at all to buy new or even Toyota for that matter(I was looking for a used Taurus). The accounting person was helpful and not too pushy on the warranties. One thing most dealers seem to be doing now including this one is no haggle pricing on used cars which is kind of a turn off.

Gigi923

10 de ago. de 2015

I was impressed with your Staff. Stacey Rymen, made sure my experience was exceptional. I called her and spoke with her about what I was looking for in a car! (I said no Red car, low miles, Corrolla 2013 or 2014) I got the car exactly what I wanted. Thank you! Stacey Rdymen and Lou Schultz. Lou thanks for teaching me driving tips. :)Michael and Ruth DiMucci

Michael

5 de ago. de 2015

I originally went onto the Rudy Luther website to explore the used vehicles they had in stock. I found a couple of cars I was interested in, and drove to the dealership to check them out. I worked with Anna, and she was immediately very easy to work with. The whole process was really easy, pleasant and I got a great deal on a vehicle. I would deefinitely recommend shopping at Rudy Luther Toyota.

AndrewB

4 de ago. de 2015

I felt very comfortable throughout the buying process. I never felt as if I was being lied to or some information was being hidden from me. I highly recommend this dealership. Peter Perry did a really great job taking care of me in the buying process.

Tiger

8 de jul. de 2015

I got all necessary information the dealer need and the sale person know what I want . A little bit of communication and I got the car I want in two hours.

Mary66

6 de jul. de 2015

After 10 years I was not looking forward to the purchasing process. But the days of endless negotiations and high pressure are perhaps gone. I was shown a couple cars that matched what I said I was looking for. No breathing down my neck. No trying to sell me the moon. It was a busy day there, and I had to wait for financing, but once in the office everything was in order and ready to go. The waiting areas were comfort so no big deal. I would go back.

JimB

30 de jun. de 2015

From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought from them, and been extremely pleased both times.

car12345

26 de jun. de 2015

I found the entire process of buying and trading in my car very organized, efficient and friendly. Lou the salesman was always in contact with me on my concerns and actually called me and alerted me to a car on the lot that was a new arrival. It ended up being the car I bought. Lou deserves a raise!We are extremely pleased with the dealership as a whole. The bend over backwards to make sure everything goes smoothly.

Misskittyinthecity

24 de jun. de 2015

I pretty much knew what car I wanted. There was no pressure either in the purchase of the particular car I wanted or in the financing. Everything was prepared and went really smooth after I got to the dealership. The staff was tops, very professional and courteous! I would highly recommend this dealership to anyone seeking to purchase either a new or used car.

Jimmyj415

18 de jun. de 2015

A friend referred us to sales person Ron McAllister at Luther. Best advice in years. Ron found us the car we wanted and we closed the deal in two days. No pressure, just an honest straight forward guy. with great advice and information. Business office paperwork was very professional and courteous. Recommend Ron and Luther to anyone who'll listen. Lastly, love the Venza. It's everything they said it was.

kevinbob8

8 de jun. de 2015

I knew what car I wanted to look at and called ahead. It was ready to drive when I came in, even though I was half an hour early. I liked the car, the salesman (Kris Fox) was very kind and helpful, and Stacey in the finance department helped me out with financing. I felt very comfortable and that I was not being sold on anything. I was in and out of the dealership with my new (to me) car in under ninety minutes. I was amazed. The car is still going strong and I would absolutely recommend and come here again.

Craig F

6 de jun. de 2015

After having a "routine" service check at 25,705 miles that included rotating tires and brake linings/drums & pads/discs inspected which were all in the "green" level check by the service technician, I noticed a rubbing noise coming from the rear wheel on passenger side suddenly one day and it continued to get worse until it was an out and out grinding noise. I called the dealer and asked to have it looked at but couldn't get an appointment for a week....but the damage of course, was already done. The advisor told me it was a brake issue where the pad had apparently come loose and twisted "somehow" and the pad wore down severely enough to start grinding on the rotors. He said both rear rotors needed to be replaced as well as the pads as they ONLY COME IN PAIRS to the tune of about $450! I asked how this could have happened in such a short time as supposedly they were checked and found to be OK less than 2500 miles ago and he replied, "it just happens". I told him this was not a satisfactory answer in my book. He said if I don't have the work done it could result in loss of braking power at a critical time. Anyway, I'm thinking that this should have definitely been a warranty issue. This is not a normal wear and tear issue.

MarinaS

26 de may. de 2015

If you want to get the best deal and the most reliable car go to Toyota Luther and ask for Boris Sonkin! Boris is excellent! I purchased my Corolla in 2009 and thinking of getting another one soon. I will only deal with Boris since the car that he recommended has an excellent milage, as well as the Dealership provides great customer service, fast and easy approval for the loan!!!! Thank you Toyota Luther Team for an outstanding job!!!! i definitely recommend it to anyone looking for a new ride!!!!MarinaS.

kam02

22 de may. de 2015

I'm not sure who the manager was but dif things we wanted for our car he was not helpful. We bought a ford flex and one simple thing...it was suppose to come with a card that had the keyless entry code and they said their dealership can't get into the ford system to figure out the code so we had to call a ford dealership and they charge $45 to hook up our car to the computer and he wouldn't even reimburse us or help us find the factory code. HOWEVER sales guy Ron McAllister was much more helpful..he said his manager wouldn't work with us and so Ron said he would split the cost. It just seems like after spending so much on a vehicle that the cost would be minor to them. It seems like the manager would try for better customer service. Won't be back to him.

evh

22 de may. de 2015

Disappointing experience. Customer service was nonexistent after I signed the papers. It is interesting that they are unconcerned about repeat customers. My lease began, unbeknownst to me, 21 days before I took possession. Part of paperwork delay and part of the dealer had an accident in the car and it needed to go to the body shop. They paid for the repairs (was that a concession?) but delivery was delayed. Meanwhile, I am paying for a leased car. I complained and was offered a gift certificated for gas--rather curtly. Since leasing this car, I have leased two more cars all within 6 weeks from a different dealer. I am confused why Rudy Luther did not have the foresight to want more business and offer some reparation for the delay in taking possession With my gas card came a very short incomplete sentence note of apology.

DDL

21 de may. de 2015

There is a reason Kong is now the service manager at RLT -I trust him implicitly, he is fair, honest and most important the most knowledgeable service advisor I've ever met.When buying a Toyota or getting it serviced I always call him first. I'm honored to call him my go to guy and hope he never leaves as I have a 4Runner and a Highlander in my driveway.

cfrancis

19 de may. de 2015

You can't go wrong when you make a purchase or get service work done here. Everyone is great to work with. My favorites are Nettie (sales), Chris (finance) and Brian (service). I will continue to purchase vehicles and get service done here!

Janellmiller

10 de may. de 2015

Eric did a nice job of sharing the benefits of each of the vehicles we test drove. We really enjoyed working with him especially under a tight deadline to purchase a new vehicle! Thank you for exceeding our expectations.-the millers

JohnRyder

7 de may. de 2015

Years ago I bought a Rave 4 from this dealership however when the time came to replace the Rave 4 we were shocked. We were set on buying a brand new Venza from this dealership. I checked on line to find average trade in values. What a shock to find out this dealer offered us thousands of dollars less that 5 other dealers. Needless to say we walked out without buying. We did buy new the very next day from another dealer. My second and last experience with this dealer was when I was looking for a used pick up truck. I found one on line at at this dealership. I called and told the rep I was interested and would be in that afternoon as I was coming from a distance away. A half hour before I arrived I called again and said I was half an our out. I was told the rep I talked to earlier left for the day and transferred me to another rep. We talked a bit about the truck but upon my arrival I was told the truck had been sold the day before. I will never, never, do business with this dealer nor will I refer this dealer to anyone.

Mcdermott.mitch

30 de abr. de 2015

I recently purchased a slightly used Chevy Equinox and as a first time buyer I was basically going into this decision with no experience what so ever. The team at Rudy Luther Toyota did not take advantage of that fact and they actually walked me through the steps of buying a used cars while taking the time to explain the finer details. They gave me a great deal on a vehicle that essentially looked brand new and I drove away confident that I made the right choice. I would buy from here again, but hopefully not any time soon.

sonac1

29 de abr. de 2015

I purchased on other vehicle, before going to Rudy Luther Toyota. It was so stressful. First time buyer, I felt I was shark bate. Going to Rudy Luther, was the best thing I could have done for my situation. I chose something of the website. Higher Mileage, low price, no warranty's. After a few emails back and forth, I was able to get a great deal. I don't think I really could have gotten anything better. I am now in a reliable car, with low miles, low payment. I could not be any happier. This dealership really pulled through! I have been car shopping before, these guys really do make things easy. I was so impressed. I am coming back to this Dealership, when I am ready to buy another car. I will highly recommend them to anyone looking for a car! THANK YOU!

LCS15

23 de abr. de 2015

I came in to Rudy Luther's looking for a gently-used car to replace my unreliable PT Cruiser (which was in the shop, looking at a very expensive repair bill!), and my dad had recommended this dealership. We went on a weeknight, after I got off work. Tony greeted us right away, and when I told him what I was looking for, he took us right over to see the Corollas and Priuses they had on hand. After a test drive, I decided on a 2013 Corolla with amazingly low mileage. Tony stayed late to get the deal done that evening, and we were out the door in my new car in an hour or so, no fuss, no haggling.I'll definitely come back to RL's when I'm ready to buy my next car!

Toyota Girl

21 de abr. de 2015

Chad Satre and the entire team at Toyota are great people to work with!!! This Rudy Luther dealership has always been our 1st choice!!! We've purchased many new to pre-owned vehicles here and are always extremely satisfied. I tell all my family and friends to shop at Rudy Luther Toyota in Golden Valley and to see Chad and his crew!!

Delighted Prius Driver

6 de abr. de 2015

We've bought a car from Jay Bernards before and he was just as friendly and helpful this time as he was before. We got a great value on a previously-owned Prius. Jay was easy to work with and professional. Rudy Luther's website listings for used cars was excellent and helped me narrow the search. I found a car and drove it home in a remarkably short time.

Jonathan Carlson

29 de mar. de 2015

Justin Miles and John Yangwel worked as an efficient team to provide me with great service and a pleasant car buying experience. This was important to me, as this was my first new car purchase. I couldn't be more happy with the smooth and informative process with no hassles or pushy sales. I was helped promptly by email and with priority when I showed up as planned.Thank you gentlemen and Rudy Luther ToyotaJonathan C. Minneapolis

linus

23 de mar. de 2015

Great experience at Toyota Scion!. Eric was open and honest and Katie worked to get us the best financing. she could. We drove out happy.

cduininck

22 de mar. de 2015

We came to Rudy Luther Toyota from 100 miles away. We were confident that we would be treated fairly and professionally and were not disappointed. Everything went smoothly and we left there fully informed about our purchase. Nick Reynolds did a great job!

run26pt2

7 de mar. de 2015

Great experience at Rudy Luther Toyota. Scott treated us very well and made the experience very painless. We came in at 9:15 am to take a test drive and we were out the door by 11:15 am with our new vehicle. Katie was terrific. She has all our paperwork ready to go within a handful of minutes of sealing the deal, was very knowledgeable about our financing options, and accommodating with how we made our down payment, I would highly recommend this dealership--and I will be bringing my Toyota here for service even though I live 28 miles away. If all RL's employees are like Scott and Katie, look out competition!

David-Lexus

5 de mar. de 2015

Ron Jarvi greeted us out on the lot, warm and welcoming. "Just looking" tuned into buying a beautiful Lexus with everything we wanted. Ron was very knowledgeable and offered a very good price and professional service. We were impressed with their quick decision on price and closed the deal in no time. Thank you and we will return for our next car purchase.David & Nancy

farmersdaughter

2 de mar. de 2015

We were in the market for a quality used vehicle. We stopped at Rudy's to look at their certified toyota vans. Andrew Murra was friendly and welcoming without applying pressure or making things uncomfortable. He took time to geniunely listen to our needs and worked hard to create a fit for us. Andrew and the entire team at Rudy's were professional, flexible, accomodating, and again, did not rely on pressure or push things into a "sales pitch". We would highly recommend Andrew and the Rudy's team for folks looking for quality, professionalism and a comfortable buying experience.

Lmdingbaum

27 de feb. de 2015

Misha is an excellent driver and has a wonderful outgoing personality. He has a great way of connecting with his passengers and makes the drive very enjoyable. I would definitely recommend him as a driver and will specifically request him in the future when I need shuttle service. Thank you for making me laugh today, Misha!Sincerely, Linda Dingbaum.

toyotaguy480

25 de feb. de 2015

Experience was great. Went there looking for one vehicle and was not lead astray from the vehicle. My wife and I were impressed with Chad Williams and how quickly he worked through the process. There was a tear in the driver's seat, which was just fixed by Rudy Luther, and the process couldn't have gone better. Overall, extremely satisfied and would recommend Chad to anyone looking for a used or new vehicle.

tkthomas

20 de feb. de 2015

It was happenstance that I met Eric Swenson last Wed night. I was waiting to hear the results of the diagnostic test on my '97 Rav when Eric walked by and asked about the sling I was wearing. We got to chatting and when the conversation turned to cars any my love for my Rav he, in a concerned way talked with my about the safety of my SUV. I had not thought about my car having only two airbags but I had known it was top heavy which isn't safe in strong wind conditions. I found myself sitting in a 2015 Rav and told Eric it was too big for my needs now. Then he took me for a ride in a 2011 after showing me that it was most like the 97 in size. The point is, he showed such understanding and empathy about my dilemma whether I keep fixing my Rav or buy a different car. In the end I decided to fix my Rav one more time which gives me time to look seriously for a different car. Looking back on the situation I was so impressed with Eric and how at no time did I feel pressure ~ ~ all I felt is his concern for me to find a solution and for my safety. He is an excellent salesperson and I would seek him out to help me with my next purchase.

Ron

15 de feb. de 2015

Had my car in for its 45,000 mile recommended service. Overall a very positive experience. Rudy Luther Toyota is all about having a satisfied customer. Will continue to have my cars serviced here.

Ron

15 de feb. de 2015

I dropped off my car at Rudy Luther Toyota in Golden Valley for its recommended 45,000 mile maintenance. This includes things like the inspection of the brakes, fluid levels tire rotation etc. Following the service they park the cars in one of their lots outside which means they have to drive the car following its servicing. When I started up the car the tire pressure low indicator was on. I drove back into the service area where they verified there was an issue. They added air to each tire resolving the problem. The service tech missed this ? After returning home I was refilling my wifes wind shield washer reservoir and out of curiosity I checked mine. Well it was low thus I had to add solution to the reservoir. This was supposed to be taken care of as part of the 45,000 service ? So with these items missed I thought it best to review my service invoice. Sure glad that I did. On the invoice was a charge for an oil change labor parts etc. This is not part of the 45,000 mile maintenance. As I have synthetic oil and am not scheduled for this until 50,0000 miles. I called Rudy Luther Toyota they pulled up the invoice and explained to me the oil was not changed. It appeared on the invoice due to a computer glitch. They said they would credit my charge card for the oil. Believe me I will verify this when my credit card statement arrives. After I hung up I thought they should refund the oil change labor charge also, I should have called them back but .but I didnt at this point I was exhausted and just gave up.. Will I go back in the future to Rudy Luther for service ? Would you ?

Anonymous

14 de feb. de 2015

Went in to look at the Toyota Sienna to see if I could get a deal on it and was hoping to maybe purchase it. Met with Nick and he was awesome. He was so friendly and funny. He made the process so easy and fast I went home with my new car. I would totally recommend Luther Toyota to friends and family.

Andy

11 de feb. de 2015

I recently purchased a Toyota Venza, and was extremely pleased with the service and advice provided by Chad Satre in Sales. I will be recommending Chad and this dealership to family & friends when they are in the market for a new or used vehicle.

Dyoung763

9 de feb. de 2015

Purchased a used certified sequoia a few days again. I felt pricing and value was ok and believe there was more room but decided not to expend more time and energy due to their fabulous service department. Who says a service department can't influence says is wrong. I've been brining my vehicles here for over 15 years and I've never had a bad experience or felt they didn't take care of me. The Financing dept was also fun to work with. Thank you John. Now for the bad. After paying over $44k for a vehicle you would at least expect a clean one and I was disappointed. I am not even talking about being picky. The entire bottom side of the driver inside door panel was covered in what appeared to be dirt and dust like it was driven through mud. Kris offered to clean it but what the vehicle needed was a detailing job based on the other areas that needed to be cleaned.. It was disappointing to see this because I know the team is capable of going the extra mile to make the entire buying experience more enjoyable. Everyone is entitled to a bad day and they missed it on this one.

TerryCheng

8 de feb. de 2015

My relationship with Rudy Luther Toyota at Golden Valley started in year 2000 immediately after I moved family to Minnesota. I have 2 vehicles, 1998 Camry and 2002 Sienna. I am the only owner. My cars have been serviced at this location since then. Jeremy is my favorite service guy. He is very knowledgeable about my cars. He always double check my service records to make sure there is no unnecessary service items. His service is prompt. His quote is very reasonable and made you smile. He also made a list of items need to be attended to in the future so I can plan financially and save time. His peer Duane offers to assist me when Jeremy is occupied. That is team work. I just love those guys. I just purchased a Corolla this weekend. I absolutely will ask Jeremy and Duane to service my 3rd car.

RUDY LUTHER 4 LIFE

31 de ene. de 2015

My name is Dave, my wife is Julie and we live in the Wayzata School District. Our relationship with Rudy Luther Toyota began when we purchased a used 2011 Sequoia Platinum October 2013 from Jim King. This vehicle is my wife's car and she absolutely loves it!!! So far we have performed all service for our treasured Sequoia Platinum at Rudy Luther Toyota with ZERO regrets! Actually because of that exceptional (purchase and service) experience it was a no brainer to look to Rudy Luther Toyota for our next car - for our soon to be 16 year old - first driver. The 2005 Toyota Highlander purchased Saturday 1/24/15 seemed to be a perfect fit. In fact the first night I looked at this car I met Ryan Shane, the Used Car Manager and he was very accomodating and pleasing to work with when we initially met!Ryan did not disappoint throughout the purchase process, he even allowed a $300 Loyalty Discount on their asking price and we felt very good about our decision to do business with Rudy Luther Toyota a second time. Saturday, 1/24/2015 was an awesome day, very exciting for our family, especially my daughter when she learned she would soon be driving this very clean, well kept affordable Toyota Highlander, obviously Mom & Dad could do no wrong, at least that day and that weekend :). Again Very Fun Day and Terrific Family Memory Making Experience partially created by Rudy Luther Toyota!Huge Thank you to Mark Beithon/General Manager and Ryan Shane/Used Car Sales Manager. It definitely shows that in their mind the CUSTOMER comes first at Rudy Luther Toyota Golden Valley. Hey Mark and Ryan in 3 years I'll need another used car for our youngest daughter, you will be the first Dealership I call.Best Regards!Dave & Julie

rusohatz

26 de ene. de 2015

I bought a certified pre-owned SUV from Rudy Luther Toyota. I did a lot of research before, and this was the best price I could find for what I was looking for. The customer service was excellent, very friendly and efficient. I would definitely recommend this dealership.

Shane

29 de dic. de 2014

Great experience and sales team. Bought a used Impreza that they just trade in. They hadn't had a chance to prep the car yet and promised they would have it ready the next day in the a.m. fort me to see. They had it ready the next morning and I roll it home.

Connie

22 de dic. de 2014

Even though I was being a used vehicle, Tony treated me like I was buying an expensive car - he went ABOVE AND BEYOND for me!

Dkrum

20 de dic. de 2014

Looking for a used truck the salesperson was fabulous. The dealership was perfect,clean, and very respectful. The salesman ask 4 times if I wanted any water coffee or a snack. Then pointed me in the right direction.

Ole hounddog

17 de dic. de 2014

I just purchased a used SUV from Rudy Luther Toyota. I did a lot of shopping so I know the price was better than fair, it was great. The condition of the car is mint inside and out and it runs like new. My sales person was friendly, not pushy and didn't talk too much during the test drive. They were flexible when an issue came up over signing paperwork, got me in and out really quick and for being such a large dealership I came away very happy with the experience which is not always the case when buying a used car.

hart-abraham

17 de dic. de 2014

Got a great car for a great price with a great warranty, but thy only gave us one key. What??? They said they were only required to give us one key. What started out as a wonderful milestone experience, (buying our oldest child his first car), ended on a very sour note. They could have taken care of this easily by getting us the 2nd key with a key fob.

satish.chava99

6 de dic. de 2014

I came to Rudy Luther Toyota after having had a rough time at a different dealership. They treat the customers with utmost respect and I am blown away by that. Justin Miles was my sales guy and he was friendly, helpful, discussed all my options and answered all my basic questions( usually I ask too many questions). He never forced me to take a decision right away. Moreover, I felt that they don't discriminate people buying used cars from the ones buying new ones. They treat everyone equally and I really liked it. Finally, I bought a certified Toyota Camry.Chris Swanson is the finance guy for me and he is just AWESOME. He made two credit inquiries to get my loan approved at a lowest possible rate. I would recommend this dealership without any hesitation and i am looking forward to buying my next car from them.

jessicarachel

4 de dic. de 2014

Everyone was professional, helpful and friendly. I did not feel pressured nor did I experience the stereotypical "car salesman." I left with a new car and (at least so far) am very happy with the whole experience.

AriD1234

21 de nov. de 2014

My family and I have bought all our Ravs here. I recently bought a Lexus they had and it's working out great. I recommend buying from Boris Sonkin, he's helpful and honest and very easy to talk to. We've gotten all our cars from him and I trust him with such a big purchase. Rudy Luther makes buying a car an easy process and they always have snacks!

Karenwe706

17 de nov. de 2014

When my 2001 Prius unexpectedly died last Thursday, I was devastated. I loved that car! I needed to replace the car immediately. Friends advised me to rent a car for a week and shop around and do research. I rejected that advice because I knew I would buy a Toyota again and Rudy Luther was the only dealership I wanted to work with. Duane Beyer referred me to Chad Williams who was an excellent salesman who treated me professionally and respectfully. I told him I didn't want to go over $10,000. He sold me a low mileage Certified Yaris with new tires. Even though it's a 2008, it looks brand new. This was a very stressful time for me, but I did not feel pressured and Chad only showed me cars within the price range I had requested which I really appreciated. It turned out to be a good experience.

Santosh Kumar Singh

14 de nov. de 2014

Went to Rudy Luther toyota yesterday evening with my family and friends to buy one new camary and one old one.Was very disappointed that they were not consistent with their pricing. Even more disappointed that they cannot treat their customers fairly and nicely. Felt insulted and humiliated there with comments made by their staff. Won't never return to that place in my life.

Beri

17 de oct. de 2014

My sales person was friendly, capable and solution oriented. She went out of her way to answer questions and get me fair pricing. I would buy from her again. I was a little surprised no one mentioned an extended warranty, which I might have purchased. I returned to have an issue on the car looked at and the service department staff said the problem was not fixable, along with some other misinformation. So, I googled the problem and found the solution myself. I will be taking it to another Toyota dealer for repair, miles out of my way, because I want a repair person working on my car that knows the problem and how to fix it. I now have a trust issue with the service department at Rudy Luther Toyota. Repair people should always know more than the customer when it comes to fixing their car brand.

Curtis Savenko

10 de oct. de 2014

I have been using Rudy Luther of Golden Vally for 18 yrs. They treat me like my business is important,there customer service is exellent! So I would not go anywhere else.

Margate

22 de sep. de 2014

Nick Reynolds at Rudy Luther Toyota is a wonderful person to work with, If your in the need for a new vehicle he is the guy to ask for. He has sold me two wonderful & reliable vehicles. He truly cares that you are taken care of and always follows up with you. He is great to work with and works hard to make sure you get the right vehicle that fits your needs with the pricing that works for you financially.

jennifer.kappel

22 de sep. de 2014

After spending a week looking for cars and four dealerships in one day our last stop was Luther. We came to look at a car. The car was not on the lot.Andrew went out of his way to get it for us. He never pressured us. I extremely happy with my experience. I am now a Luther customer. I will recommend them to all my friends and family.

Joslyn Sween

21 de sep. de 2014

Rudy Luther Toyota is truly a great place to buy a car. I had a WONDERFUL sales man, Tyler Hill. They are knowledgeable, caring and are unlike any other car dealership I had visited; which was quite a few in Minneapolis. They did not pester you and let you ask the questions, instead of blabbing the information down your throat and making your shoulders cringe. A+, from a newbie buying from a dealership.

Jack K

12 de sep. de 2014

Kris Fox helped us and made the experience most enjoyable. My wife is very pleased with this car.

Tom

11 de sep. de 2014

I e-mailed the dealership to tell them when we would be coming for a test drive. A salesperson had been assigned and the car was waiting outside the door. Both the salesperson and the business office were efficient and friendly. There was absolutely no pressure. We were asked if we were interested in an extended warranty or other options, and when we declined, they were never mentioned again. I hate buying cars, but this was almost a pleasant experience.

Big Lou

29 de ago. de 2014

The interaction with the internet salesperson went well. Didn't have a lot of time for me at the show room as it seems he was doing the work of three people. The other internet salesperson was busy discussing his fantasy football team draft. The car was cleaned up very well, inside and out, and I was very happy with it. The only thing I can complain about is the fact it took three repeated requests to get the car filled with gas before I left the lot. Each person told me it was done, when it fact it never was. Had to go back after closing to get a salesman to take me to a gas station to fill it up.

powerful1

25 de ago. de 2014

Had a really good experience at the dealership and the prices are not over hyped. The process of buying is not very complicated at all.

lansima

23 de ago. de 2014

I just bought a Certified Used vehicle at this dealership and it was my first time ever buying a car by myself (without my parents). I was extremely pleased at how truly friendly everyone was. Everyone there Sales and Finance folks treated me like a friend/family. Kris Fox was great to work with. It was nice to work with someone younger/hip. He was also not intimidating like a lot of sales guys are. I highly recommend working with Kris Fox! They took me seriously and didn't treat me less because I was buying a used vehicle and not a new one (I visited another dealership and was treated like I was bothering them with my "cheap" purchase and I wasn't worth their time). That's not the case here at all! I was treated great and there was no trickery at all and everything was clear and concise and to the point and NO PRESSURE at all. I loved buying a vehicle here and I would definitely come back in the future to purchase. I would also highly recommend them to anyone.

Brad

20 de ago. de 2014

I had a great experience with the staff at Rudy Luther. The salesman and I emailed back and forth and got all of the questions answered and the deal setup. Stopped in that night and picked up the car. The only issue was the delivery process, which took a couple of hours, but the car was worth the wait.

HKravitz

16 de ago. de 2014

I was given the name of Jim King to talk to about buying a Toyota Camry. Though I was not his typical customer, since he does fleet sales, he was gracious and patient . He is an outstanding professional. We discussed my needs and my preference for a used car. He located an excellent choice in two minutes. Though he let me see how a new car would compare, there was no pressure. He gave me good counsel as I thought about my options, I was able to make a decision very quickly and I am delighted with my choice. of a 2012 Camry XLE..The rest of the staff members, with whom I dealt, were equally professional and pleasant.

Federer

16 de ago. de 2014

We had a very good experience buying a used Toyota from start to end. very nice lounge waiting area and friendly staff, good price, excellent quality vehicles.

erik sullivan

27 de jul. de 2014

Very professional staff. Super friendly. Able to work with me on the price ON THE CAR I CAME TO BUY! Unheard of at most of the other twin cities dealerships. First place I'm going if I ever get a Toyota. I love my Outback they sold me though! I couldn't thank them enough when I left in it.

Sageblessings

25 de jun. de 2014

I couldn't select the right brand as only two were offered and it wasn't mine. I purchased a 2011 Subaru Impreza here......I was driving by from the Subaru dealership which didn't have what I wanted. Toyota had one and it was in beautiful condition. Chad was an excellent sales rep as he drew me out with personal questions and did not hard sell me which I resist, having been in sales myself. During negotiations, everyone stayed upbeat and cooperative until we arrived at a place we were all happy. It was a sad day to leave my beautiful 15-yr old Saab behind but I left having purchased something I was excited about. I will drive further to go to Luther's Subaru dealership for service because of the good service I got in the sales department at their onto a dealership. I've already bragged to friends so.......

amclad

18 de jun. de 2014

This is my first car from here. We recently took on 3 foster kids and are now adopting them. The team here patiently waited for us to make the purchase. There is some small issues to resolve with our CPO Sienna, but they are accommodating us way more than I expected! Any further purchases will be made here!

SiouxsanRWF

14 de jun. de 2014

Best experience EVER! Look know where else ;-)) Rudy Luther is the place to purchase a vehicle. From the cleanliness to sales, finance, and the free snacks were a great bonus!!

a1aina

25 de may. de 2014

Scott was very thorough in showing me my options, and weighing the pros and cons. While we intended to buy a used car, Scott made owning a new car an attractive offer. We did end up buying used, and Scott made each step easy to understand, and treated us with the same fairness as someone buying a new car. I would recommend Scott to anyone looking to buy or lease a new or used car. He was very personable, and easy to talk to.Monica handled the financing. She was prepared and made it easy to sign everything, explaining what each item was and what it meant for us. Very quick process from start to finish.I would absolutely recommend Rudy Luther Toyota for anyone considering a new or used vehicle.

brennr

22 de abr. de 2014

I would recommend this dealership and the salesperson! Brian Gulbrandson was very knowledgable about the Toyota Highlander that we were looking at. He let us look and play with all of the bells and whistles without pressuring us to buy. Very relaxed and fun experience buying our vehicle! Our finance consultant (Tony Banse) was just as fun and easy to deal with. Everyone was no pressure and very friendly and welcoming. I have already recommended Rudy Luther Toyota to friends!!

gloria52

17 de abr. de 2014

After totaling my 2010 Corolla, I was looking to buy a new "Used" Camry with a moonroof. Kris Fox had talked to me when I replied to a web ad. Kris took care of everything from the moment I walked in until the moment I drove home with my "New-Used" spruce mica 2011 Camry. It was a pleasant experience during a stressful time. THank you for the extra attention.

MillerRS1

15 de abr. de 2014

Just wasted 2 weeks on a vehicle. Found the listing for it on Cars.com, emailed them, got no response. I finally called and they set me up with salesman Billy. I wanted pictures of the car as it was a fresh trade and they didn't have any on the site. It took days to get pictures and he sent me 3. He told me they ship cars all over the US and even have to Russia and Africa. I asked for more pictures as I'm purchasing it site unseen, I never received them. I contacted Billy again to make a deal on the car after getting all the information I could on it. As I'm trying to make a deal on it and set up to have a shipper come pick up the car, Billy informs me they are only selling to bordering states as they've been having titling issues. First thing I told them I was from New York and it was them that had given me the idea to ship the car it instead of flying out and driving it home. I even talked to the manager Alex and he said he would call me the next day, still have yet to receive that call. I'm really glad they own 31 dealerships because I wouldn't try to purchase a sandwich from them. The most incompetent people I've ever dealt with, I've never had such a problem trying to purchase a vehicle.

egr22

3 de abr. de 2014

I brought my son and daughter in law to check out a new Toyota van. I came in to look at a used Toyota Highlander. The quality customer care and service provided by Justin Miles resulted in Brian and Rachel buying a new Sienna.My experience is still unfolding. Whether or not I purchase my 4th vehicle from Rudy Luther Toyota, the entire process will have been highly satisfactory. Justin Miles makes the process friendly, enjoyable, and easy.Thanks to the entire Luther's Staff for door to door sales and service quality.

Ulves

21 de mar. de 2014

I initially spoke with Lou Schutz. Speaking with him gave me a feel of the place and an idea of what kind of people I would be dealing with. I figured I'd trade in my car after getting my tax return so I could have a decent down payment. A week later (after finding out my tax return would only get me lunch at Chipotle's) I decided I would trade my car in. I filled out an online application and got a call the following morning from Kelly LaVine (Lou was off that day). Long story short, Kelly and the financing specialist (his name escapes me right now) went the extra mile.

everettj44

8 de mar. de 2014

I bought my 2012 Camry at Rudy Luther Toyota in April of 2012. Today (3-7-14) I brought it back to this dealer to have them check a malfunctioning seat belt. The car has only 19,529 miles on it. The problem with the seat belt is that it intermittently won't pull out. The "advisor", Matthew tried to pull the seat belt out, and since it failed the first time he tried it, he tried it again, turning it to a different angle. This second time it worked fine. He tried to convince me that changing the angle of it made a difference. It should pull out EVERY TIME at any angle! Hes an idiot! Even though he proved that it will fail to pull out, he refused to fix the problem for me. He said Toyota wouldnt approve the repair. Then they should have fixed it at the expense of the dealer! What if I had an accident and my passenger was injured because he/she couldnt pull the seat belt out? He said that Toyota would have no liability because my passenger could sit somewhere else where there is a working seat belt. What a MORON! I bought a 5 passenger car, not a 4 passenger. I wonder how he would like telling his passenger to sit somewhere else because that seat belt doesnt work right. I wont trust this dealership to service my car anymore, knowing that they employ idiots to work in the service department!

gseal

3 de mar. de 2014

Justin and his team welcomed the fact that I wasn't buying a Toyota but rather a used car and took the time before I got there to learn about the vehicle I was interested in purchasing. They not only welcomed the idea of me purchasing a different make than they were used to, but they were also able to give me more than a fair offer on my used trade-in. They trusted me and I trusted them throughout the whole transaction. When Rick was able to match the trade-in offer that another dealership made me, I knew we'd complete the transaction. Justin worked with me, related to me and gave me the sense that they would do what it takes to meet my requests for financing and payments.With the entire team effort, I purchased my 2014 Mazda CX-5 and have never felt better about the deal. The facility itself is very clean, having great amenities (internet, coffee, water, popcorn, kids area, etc), matched with the professional employees, I would 100% recommend this dealership to anyone I know.Thank you again,Glendon Seal

scott928

24 de feb. de 2014

I am giving high praise for this entire process because everyone was so friendly, helpful and courteous in the purchase of our precertified Toyota Sienna. Initially finding the van using Car Soup, they provided all the information that I was looking for and included ample photos of the vehicle. I scheduled a test drive with Dan Harrison on Tuesday, the 11th, after work. I liked the vehicle and requested a second test drive with my wife for the following day. He was very helpful in scheduling our follow-up test drive scenario, which is where the Customer Service points went through the roof...I met with Dan's counterpart, David Latta on Wednesday, the 12th. As parents of 2.5 year old twins, I requested that I simply drive the Sienna home to show my wife and have her test drive it in our neighborhood. I have not heard of a dealership willing to do this before. I greatly appreciated how this went! While I brought the van home, we left our trade-in vehicle to be assessed. My wife and I returned to the dealership with the van and made a down payment with the anticipation of returning on Saturday afternoon to close the deal.On Saturday, we met with Tony and he was very personable and extremely helpful in the finance discussions. We felt no pressure to purchase anything extra, even though we did (their 10-year Service Plan and some new floor mats).Thank you all for being so professional and courteous!! I highly recommend doing business with them in the future.

Car shopper

23 de feb. de 2014

I inquired online about a particular car.I was contacted within 5-10 minutes.He answered my questions & offered more info besides.He even offered a closer dealership to test drive the model car I was interested in.And he followed up with a phone call & email. It was only my first day car shopping, but he was helpful & pleasant.

pvladimir

22 de feb. de 2014

What can I say...Your personal service has earned my business for purchase of my Matrix. The cars have been in supreme condition, and I respect the fact that you are honest and willing to go the extra mile for customer satisfaction. I'm looking forward to my next purchase and will recommend you to everybody who looks for a car(s). Well Done! Thank you Boris!

tera419

18 de ene. de 2014

Rudy Luther Toyota is an exceptional dealership. In the last 10 years I have had to purchase less than desirable vehicles due to my credit situation (3 cars at a shady dealership that preys on those with bad credit). Last June at the suggestion of a family friend, I approached Joe to see if Toyota could find me a car that I could afford with reliability. The finance department then came up with a deal, but I was unable to fulfill the requirements at that time. Then Joe let me know that once I was able to fulfill those requirements, that they would work with me. Over the next 6 months I did what was needed and returned to Joe at Toyota in January, whom made miracles happen. I applied online and Joe sent me to Stacy in Finance, who was absolutely wonderful! Everything was explained detail by detail, I purchased a great car and am extremely happy with Rudy Luther Toyota, Joe, Stacy and Khaleed!

Leuw

29 de nov. de 2013

Lou is really helpful sales consultant. He is really easy to work with. He adviced the best choice for you and concerned about your situation. Thank you! I would recommend people to buy a car with him and you will get a good experience!

Gotpatience

25 de nov. de 2013

Dave Thomas had a great car for me, but I wanted to see what else they had at their sister dealers. He happily searched and found the perfect car for me. He was so helpful and friendly the whole time. He gave me his cel (on his card) and was so good about checking with me during and after the sale. I'm very impressed.

stevevertin

15 de nov. de 2013

We were fortunate to have worked with Mark Beithon at Rudy Luther Toyota on the purchase of both a used Camry and a new Highlander Hybrid; Mark's the best example one could imagine of a capable, honest, and professional in the automotive field. I've worked with Mark on these two recent car transactions as well as several others in the past and have always found him to be the "best of the best". I strongly urge anyone with a car need....new, used, or service....to contact Mark Beithon at Rudy Luther Toyota; you'll be very glad you did. Very Satisfied Customer!

Cmmmrn

15 de oct. de 2013

Bill and Stacey were very helpful. Bill found a vehicle in price range and car type I wanted. Stacey searched for the best finance deal available for me. The entire experience was efficient and customer friendly.

Rifleman1st

14 de oct. de 2013

Short and to the point. Just the way I like it. Chad saw me looking at the car on the lot, gave me the background on it, I took it for a drive and bought it.The only complaint I have is the amount of time I had to wait to pay for the car.

shosho

12 de oct. de 2013

I found the vehicle I was looking for online and I contacted the dealership via Car Soup. I found working with Kelly to be seamless and the value they game me on my trade-in was better than what I could find in southern MN where I live. I would seek them out the next time I begin my car buying experience.

Ninaspups

7 de oct. de 2013

Kelly was extremely helpful, and I would defiantly go back to her again. I have bought many cars in my time, and she is the best dealer I have yet to come by. She is the only reason for my business at your location, and if it wasn't for her I would have never bought a car. Thank you Kelly!! You are a great dealer to have worked with and you have many great qualities that makes you the best at your job!

kraftdl

3 de oct. de 2013

Purchased new auto 2012 and immediately had service issue that was repaired, and in the process of repairing this something else was damaged. This collateral damage was misdiagnosed and took 2-3 return trips to correct, and something else was damaged during this repair of the damage caused during repair. Now nearly 2yrs into owning the vehicle the repair of the issue that was caused while repairing an issue that was caused while repairing the original issue is still not fixed. All this after being told by Luther service that I am "all set" after each return trip. Really poor customer service and makes me never want to buy a Toyota, even though I like the car. I guess my advice is just don't buy from Luther so you don't have to deal with Luther service.

tdfrankland

24 de sep. de 2013

As a general rule, I don't like to buy cars, I don't like the process of looking at cars, and I really don't even like to think about buying cars. My recent visit to Rudy Luther Toyota changed my mind entirely. My sales consultant, Peter Perry, dealt with me in a 'no nonsense' sort of way, answering all of my questions and helping me to determine what I needed versus what I wanted. When we located the car that was right for me and for my family, Peter made the rest of the process as easy as possible. He handed me over to Tony Banse who finished up all of my financial paperwork. I never felt pressured in any way at any step of the process. I cannot praise Peter and Tony enough for their positive attitudes and their knowledge of their jobs. When my family is in the market for another call, we will not hesitate to contact Peter and Tony.

Highly disappointed

17 de sep. de 2013

I had the worst car buying experience ever at Rudy Luther Toyota in Golden Valley, MN. The sales woman 'Kelly" wasn't knowledgeable and was inflexible on giving me a couple of days to pick up the car even after we gave her a down payment. When I went for a test drive, she screamed with fright -- I am a very cautious driver and I don't know why she screamed. When we picked up the car (used vehicle) we noticed that the rear view mirror was loose and could easily fall off. This was supposedly a certified used car with only 11,000 miles on it. Once I got the vehicle home, I noticed that they did a bad job on cleaning up the car. This is my second and last bad experience with this dealership.

DavidBird

12 de sep. de 2013

I found a vehicle I was interested online, and submitted a request to be contacted. My request was sent after business hours. Before 9 AM the next morning, I had received an email from Justin Miles, introducing himself as my salesperson, and requesting information on when was best for me to come and drive the vehicle. When we arrived later that morning, he had pulled the car up front, ready to go. Justin offered my wife and I lots of information abou the SUV we were driving. He was very aware of all of the options and features this particular Pathfinder had. Once we had decided to purchase the car, Justin offered exceptional customer service, explaining the details of each step, and finishing up with a quick explanation of the service department at Luther...IE the hours of operation, the curtosey shuttles offered etc. We then moved on to the business office, and met John Yangwel. I can say that in my 25 years of automobile purchasing, I have not met a more knowledgable, more honest, more efficient finance man at any dealership, anywhere. John is awesome.His ability to quickly and clearly explain each document is impressive. He described all available service warrenties for our new vehicle, answering our questions in detail. We chose the warrenty he suggested, and could not be happier. The entire experience at Rudy Luther was impressive. The showroom is beutiful, the customer lounge is top notch! The ammenities offered at this dealership are better than any other dealership I have dealt with. I highly recommend Justin and John, and will not hesitiate to return to them when I next purchase a vehicle.

jfrey9876

9 de sep. de 2013

We were at Rudy Luther on Labor Day, a very busy day. After we checked in Jodie came out to greet us. She took us out to see the vehicle, gave us the keys, took it for a test drive. Everyone at Rudy Luther was very busy so we knew it would take awhile for paper work.Jodie offered to get us lunch, later we had ice cream. Jodie made us feel very comfortable. We got the vehicle. Thanks for a job well done Jodie.

Neveragain

7 de sep. de 2013

We went in to buy a new Rav4 on a Saturday. We knew exactly what we wanted when we walked in, colors, model, everything. It took forever for Ernesto to tell us they didn't have one in the color I wanted, he kept trying to push different ones on us that we did not want. Finally he said it would have to be sent in but it would be there by the end of the week and the manager would call us Tuesday morning to give us an exact date. Tuesday afternoon we called, we were told we would get a call back within the hour. 4 hours later I called. Back and Joelle said they were busy so no one had a chance. I spoke with a manager and he did have someone call me back and I thought we were set. Then they said it would be 10 more days until the car came in, unless I wanted a more expensive model! They do not email or call when they say they will, I would never ever deal with the people at this location again.

samtillman

26 de ago. de 2013

Bought a 2005 Mercury Grand Marquis LS Ultimate last Monday,on the condition ("we owe you") the steering (too stiff), be fixed. Jim Faust was my sales person - very nice & helpful as well as the other people I selected above. I took the car in this morning for that service. I hope it can be fixed to my satisfaction - as you promised in the transaction. I was given a very nice car to drive while the Mercury is in the shop. I really appreciate it. I hope & pray your maintenance personnel will be able to fix the car. It seems to be a really nice car. Thanks again, Sam Tillman, 952-210-7513

sarahhopebintner

4 de ago. de 2013

I was very happy with luther toyota. I will recommend a lot of people who are looking to buy a new or used car. They treated me very well. I would go back to this place in a heartbeat. Thank you for your good service.

fongj01

30 de jul. de 2013

Great service by the sale member Dan Thai, we bought our first Toyota from him 3 years ago. We came back to him knowing we will get top notch service, and we know he will find the right car that fits our need. We actually had to trade in a car, and the entire process was very smooth and easy. We are extremely happy with his service and our financial specialist John Yangwel was extremely helpful as well. John covered all the detail questions which make it easier for us to decide which option/package to choose from. thanks Rudy Luther!Jack

Jon1660

15 de jul. de 2013

Rudy Luther Toyota makes the scheduling process seemingly effortless. Doug and the service team had my truck services and washed all in the time promised, and the courtesy to call me when completed was simply outstanding. I've been a happy customer for many years - and the team at Rudy Luther Toyota really puts that adage about not taking your car to a dealer for service to rest.Thank you Doug and the service team for another outstanding job!

DeannaSchwehr

14 de jul. de 2013

Staff was attentive and friendly. They quoted us a cap price at the beginning. The facilities were very nice with many beverages and pastries. Our vehicle was done in under one hour, even though the store was crazy busy! (We had made an appointment).

Jlone0001

12 de jul. de 2013

I took our Avalon in for routine oil change this morning. Not a smile or even saying hello upon checking in the vehicle. He told me it would be $30.00 extra in addition to oil change if I wanted a mechanic to look into the condition of the brake - isn't this usually checked as a part of the routine/courtesy inspection? I thought they always check out the fluids, battery condition, burnt light bulbs etc. without charging any extra fee for the customers. I said no to this of course. After the service was completed, no 'thank you' nor 'have a good day' statements were observed. Another strike here - is it that difficult for this guy to saying what other service advisors are saying to their customers in the waiting room? My wife stopped by to seeing how it was going about half-an hour after I checked in for service. She drove into the garage asking to see if anyone could quick-check the tire pressure of her vehicle (without any appointment at that time). Mia immediately came up to her, with great smiles and saying friendly hello to her (as my wife told me later how pleasantly she was greeted!). She arranged one of the advisors on spot to inspect the tires and even offered to give my wife's car a complementary carwash! My wife and I have been a long time Toyota owners for years - one of our vehicles has been on the road for fourteen years now. We have always been loyal to Toyota and will most likely to stick with it. The sad thing is about the dealership is we as customers have to know who we can expect to get a decent and courteous customer service there. Would we return there in the future? - maybe - if we can be convinced we can expect the sincere and courteous service from staff like Mia, definitely yes. I think Mia deserves a promo and could actually teach a few lessons to this service advisor who could use some lessons on manners, courtesy and better professionalism. We love Toyota's, and most part like the dealership for many aspects. We sincerely wish the dealership continuous success also. Managers and supervisors - please look into and see how your employees are treating their customers very carefully. We would like to seeing more Mia type employees there at all levels, and honestly, who wouldn't appreciate a simple hello with pleasant smiles?

hal426

12 de jul. de 2013

Excellent experience, as always. Extremely customer service focused. Great people, providing great service at a fair price. I have used Rudy Luther Toyota for all may service and repair needs for over 4 yrs now and have never had a less than excellnet experience.

lockmycar

12 de jul. de 2013

I pretty much love everything about this dealership, except a single thing that is just maddening. They will, rather consistently, leave your car unlocked on their lot when you bring it in for service. This has been going on for me for 8 years, since I bought the first car there. I have complained about it rather consistently. I like the dealership and I love the people and they do good work, they just can't figure out this Valet thing. If it is because I only leave the key and not the key fob, that isn't an excuse. I don't leave the key fob, because the one time I did leave it with an auto repair place (not this one) it didn't come back and I had to go through the trouble of getting it replaced, so I won't do it again.Here was my week with Rudy Luther Toyota, they almost made it.Tuesday, I came in with the corolla for an oil change, took a little longer than I expected, but that is ok. Went out to the lot to get in my car, it was locked, HOORAY.Wednesday night, I dropped off the scion XB for a 100,000 Mile service. I told Kong 3 times I wanted the car locked on the lot as I was going to leave it there overnight. He got that taken care of, thank you very much! We might be on to something!Thursday morning, I came in before work and picked up the scion XB (like I said, it was locked) and left my Sienna's Key in the drop box for an oil change. I put on the envelope that I would not come for my car until 7pm. I was called at noon informing me that it was 'ready'. On my way home from work (about 4pm), I stopped by to pay for both the work on the scion XB and the Sienna and planned to pick the Sienna up around 7pm when I could get someone to give me a ride there. Immediately, i went to the sienna before going in to pay. Yup, unlocked. So, two out of three isn't bad?Here's the point. I have to go through my car, top to bottom and remove all garage door openers and anything even remotely of value. I also have to pull anything from the glove box and trunk that has my name and address or anything else on it because I can't be sure that when my vehichle is parked out on their lot, that it will be locked. It is a PITA.I was hopeful, I was bringing all three cars in over three days. I know they have worked on this, I figured maybe they had beaten the issue, but alas, they have not. So, note to criminals, if you want free access to unlocked cars with garage door openers etc, go check out the service lot at Rudy Luther Toyota. I am guessing around 33% of them will be unlocked. Many will have insurance cards with names and addresses in the glove boxes. Who knows what else you may find.For 8 years, the first thing I have done when returning to pick up my car is go to see if it has been locked. I have given positive reviews when it is locked, negative when it has been unlocked. This is my first time reviewing them on 'dealerrater' as they seem to have recently switched to it.I would be immensely happy if this issue would go away. If they leave my car, it should be locked, I don't care how long they expect it to be unattended. 5 seconds, 5 minutes or 5 hours, lock it, please.

chaml

10 de jul. de 2013

I bought and have serviced my 2009 Corolla at this dealership. I have always been treated with friendliness and respect. My questions have always been answered and explained. I have never had the feeling they were trying to sell me service I do not need. (They have even skipped replacing certain filters if not needed at maintenance checks.) This was after my experience in Florida last winter where a dealership tried to pressure me into replacing 3 filters during an oil change, all of which I was told were still OK when I returned to Rudy Luther Toyota. Today's service was just an oil change, which was handled quickly and courteously as usual.

nikita12artem

9 de jul. de 2013

If you want to save money and buy a great car, go to Rudy Luther Toyota in Golden Valley, MN, and ask for Boris Sonkin. He can arrange a plan that meets your needs no matter the style or taste. Depending on you financial circumstance, he can make leasing or purchasing a completely new or used car simple. A truly honest man that will give you REAL facts.

Jhalvorson34

9 de jul. de 2013

Billy and Stacey were very efficient. They met our needs and fit us into their schedules, which was greatly appreciated. It was a smooth trade in of our current car.

ontheDrive

7 de jul. de 2013

My car was overheating and brakes needed to be checked. Needed new front brakes and a water pump but later Mark called me at home to ask if my Rav4 had ever been in an accident. Yes. Apparently a part was missing for the fans when it was repaired and that caused the car to over heat. So the problem was discovered by the service department and Mark helped coordinate the resolution with my insurance agent and the original body shop. I was out of the loop and didn't have to negotiate anything. All was resolved and I only had to pay for the brakes. THANKS! The original body shop stood by their work and paid for the rest.

Jinildsl

7 de jul. de 2013

Khaled was incredibly helpful and kind. He was also very knowledgable about toyotas. When I test drove the car I wanted to purchase, he made me feel very comfortable driving with him by talking with me and gave me directions since I didn't know the area well. When we returned he made the purchasing process very easy and did all the calling and contacting my bank himself. Tony helped us finalize the sale and his sense of humor made it a lot of fun, even though car buying can sometimes be stressful. I would definitely purchase from them again. My only complaint is that the Toyota corolla I bought was a little overpriced compared to the kelly blue book value. Still, I wanted to get it because it was a good car, and I am satisfied with my purchase. Really though, when you go there, as for Khaled (Kuh-Leed), he is really wonderful to work with!

MaryLoftus

5 de jul. de 2013

Mr Beyer caught a Water Pump issue with my 2008 SCION XD when I brought it in for a Oil Change, when he told me the repair cost I indicated I would not be able to purchase the new tires due to the service cost of the Water Pump. Although the warranty was no longer in place my SCION has less than 30K miles and Mr. Beyer worked with Toyota to get a reduced cost for the Water Pump which is a great help to a retired lady living on a fixed income. Mr. Beyer also worked with my son-in-law and daughters for a surprise birthday present for me, a set of 4 new tires for my SCION. Luther Toyota has continually met my expectations for service since I bought my SCION in 2007. Thank you!

jadmn247

3 de jul. de 2013

Terry is a very trusted adviser He is knowledgeable, friendly, and honest. He is one of the reasons I always recommend Rudy Luther, for the quality of the work. Judy Dease.

ajoglekar

2 de jul. de 2013

Overall experience tends to be ok. Their service staff isn't friendly at all. I have had to wait a while when dropping off my car for servicing (with an appointment) without any of the service staff acknowledging us for a while even though we are in plain sight. Their service staff tends to have the attitude as if they are doing us a favor and don't smile or even show customer appreciation. In our recent visit they offered to remove the bike hitch attached to our car so it could be washed, but they never did and gave us the car back unwashed.Their waiting lounge is very nice and is equipped with TV, coffee machines, cookies and a play area for kids.

KTR177

2 de jul. de 2013

Just went in for an oil change and possible tire rotation. Terry looked up the last time I rotated the tires and noticed that I bought the tires at the dealership 18 months ago or so. He said the tire rotation was free because I bought the tires there and though I was a couple of huindred miles short of the time to rotate the tires, he had it done for me at no cost on this visit. Terry was great and very friendly. So, too, was the cashier who stamped my oil change card and took the time to remind me that the next oil change would be free. I have been very happy with all of the service I have had a Rudy Luther Toyota.

pleasedowner

30 de jun. de 2013

We leased a new Rav 4 last year and it came with free oil changes and several services. These visits give the dealer an opportunity to keep making an impression, and they have done a very good job of it. Check in was quick and efficient, they did the work in the time window they said, the car was washed, and out the door I went... refreshing these days to have someone do what they say they will, and on time too.... While waiting there several nice areas to lounge in, a few snacks, and new cars on the sales floor to look at. Not the worst way to spend an hour. NICE JOB

yahoo18

27 de jun. de 2013

Terry has always been available for questions and explanations - great communication skills. The cashiers are great also- very friendly, patient and efficient.The only recommendation is to have training for your call center personnel - very abrupt and impolite.

NVogt

26 de jun. de 2013

One of the reasons I chose Rudy Luther Toyota in Golden Valley is that my husband purchased a Toyota Venza in 2012 and we were pleased with both the buying experience and the service since the purchase.

Coddens

25 de jun. de 2013

Boris is very good, up front n honest! I brought my 2013 Rav in for its 5,000 mile check up n he was still friendly and helpful!

StaceyThao

24 de jun. de 2013

Friendly and welcoming environment and staffs were friendly, helpful, and very engaging. No surprise at all! I worked with both Tony Banse and La Vang and they were both very helpful at helping me choosing the right packages. I didn't get to wait that long for all the paper work to be processed and take my car home. Both of them make me their priority and at the end of the day I was happy with my decisions. I would recommend Rudy Luther Toyota in Golden Valley to everyone. It's a great place to shop for new and used cars. They have one of the best deals with great sales people to work with you. Not to mention they also have some goodies for their customers. Come one and come all. You will not regret it, because I didn't!

RolandChambers

24 de jun. de 2013

Outstanding experience overall. Ernesto made the whole process relaxed and stress-free. Ernesto and Miranda helped me walk through different options for purchasing my car until I found one I was happy with. Stacey even stayed late to help me finalize my paperwork. The whole team is amazing and extremely customer focused. Thank you for a great experience!

blumtown5

21 de jun. de 2013

I gave the rating I did b/c so far I love my Prius. You sold it to me with a full tank (thank you) and I have still not had to fill up since! That was over a week ago and it's still half full! I also gave you this rating b/c John, Nettie and Tony were all extremely personable and helpful truly making it a very pleasant experience. There was no haggling, only a bottom line price offered. We've worked with John before and trust him with the financing. Tony spent more time than necesarry with me and picked me up from their biggest competitor to drive me over to pick up the new car. Thank you!

glojeans

19 de jun. de 2013

Was scheduled with Jeremy but Terry helped me. Came in for an oil change & car was making noise, something was loose underneath. They checked the problem and quoted me a price. Since it was related to the fuel tank I had to have the work done. When vehicle was done, the price was lower than quoted even with the oil change. Very happy with the service here, everyone is very pleasant. Great job as always!

hoitomtd

19 de jun. de 2013

Andy is great. Always remembers me and my car. Has great suggestions on servicing. Never pushy. Barb in billing area was a pleasure to work with. She went through everything on the work order. Nancy R (receptionist) is always great to talk with.

Eyeliddoc

19 de jun. de 2013

This dealership is excellent on all fronts. They provided great service with none of the usual nonsense associated with car buying. Theo was great to work with and a pleasure to deal with. John was super friendly and made the process go fast an smooth.

rs9035

18 de jun. de 2013

Joe and Tony were great to work with. Both made my wife and I very comfortable with looking at cars with no pressure to buy.Tony did an excellent job on the test drive of letting my wife get comfortable with the car without wowing her with all its bells and whistles.Joe was very transparent with the pricing and made me feel like a received a more than fair deal buy still providing a profit to the dealership.Dan did a nice job in reviewing the details in the limited time he had.We highly recommend all 3 and the Luther Toyata dealership.

ksloan116

13 de jun. de 2013

I went in for a recall update to my Corolla. I had the pleasure of working with Doug. He was so friendly, knowledgable and helpful. I had a question about my rear passenger door and he was so quick to immediately come over and take a look. He was able to explain the issue, even tried to fix it and then told me the approximate cost to completely fix the problem. Really, I was so happy with him. Also, the recall fix took less time than expected and I was on my way quickly. Thanks so much to doug and the team for creating such a great experience for me.

ottersmoo

13 de jun. de 2013

My car had a funny smell when I was driving it. I brought it in to the dealership and they were very thorough trying to find the cause but they were not able to duplicate my problem. They never made me feel stupid and dealt with me professionally.I appreciate Brian's patience with me when I mis-heard the amount he quoted for repairs and freaked out a bit.

steveost

12 de jun. de 2013

I have used this dealership for more than 10 years. They have consistently given me fantastic service, with fair prices. Prior to going to Rudy Luther, I always felt like I was being taken advantage of. These guys are honest and tell you like it is.

Jopearso

11 de jun. de 2013

Professional employees, clean facility, friendly, good location, flexible and wide open hours, ease of doing business, timely, easy to correspond with via email and phone - accessible

Highjump228

9 de jun. de 2013

Boris Snkin is nice person, very friendly. He knows everything about his job. He is very professional.We got fifth car with him.Next we will come to him again.Tatyana and Valeriy Snezhko

aimeemaxwell

9 de jun. de 2013

Had our 5000 mile service and found it very easy, fast and the people were very helpful. It is nice to be able to take our car in to be serviced and not to feel stressed out by the experience.

Lemmiwinks

7 de jun. de 2013

Great customer service, fast repairs, competitive labor pricing, and really nice shuttle drivers. A well run service department with a motivated team! The best auto service experience I've had in years!

Dan

6 de jun. de 2013

We traded in our 2007 Corolla this week for a 2013 Rav4.We had horrible service 4 years ago at this dealership (kept our car for 4 days and never fixed the problem,,,) thought we would give them a try. The salesman was very informed but obnoxious in his sales techniques. If I heard "I am being brutally honest" one more time I would have thrown up my lunch. All we heard was how in 2009 every job at the dealership was looked at with scrutiny, to provide the best customer service. In 30 minutes we had driven and chosen the Rav4 we wanted.... 4 1/2 hours later we walked out the door... waaaaaay too long. We purchase all the optional extended service and appearance packages. Two days later I called to set up an appointment to bring the car in for the installment of the appearance package. I left a message for the appropriate person. Never received a call back. HMMMMMMMM wondering how future interactions will be. Will update!

phirdler

6 de jun. de 2013

Treated like royalty from the second I got out of my car, until I picked my car up later in the day. They really have the best customer service. Love it!

maggie1309

6 de jun. de 2013

Andy Kelm greeted me promptly, he is so professional and friendly. He provided information for the service that my vehicle required, answered my questions. Your dealership owes its excellent reputation to employees like Andy! Thank you!

jojohnson316

5 de jun. de 2013

This is the first Toyota I have ever owned and I absolutely love it, probably because the service department is second to none. I bought my FJ Cruiser new here and have been in for various service appointments and every single time I have been very happy. Andy helped me today and was no exception, super friendly and courteous! My car is always done on time and it's freshly washed and vacuumed too. The waiting area is the best! A huge flat screen TV, lots of comfortable chairs, a business room, free beverages and snacks, even a dedicated kids area. What more can you ask for? I have owned just about every single kind of vehicle you can think of and Toyota has been my favorite by far. My husband has a new Mercedes SUV and can't get over the excellent service that I get, something he can only dream of!

juliak123456789

5 de jun. de 2013

Rudy Luther Dealer is make a good deal and nice to me. Also, I told my friend Sokhoun Nhul to buy a CAMRY SE last week on Rudy Luther dealer.

Humboldt5551

5 de jun. de 2013

I had the 10,000 mile tune up and oil change with promised timing and excellent customer service. I would recommend Toyota and this dealership. I love my Pruis!

crpeasha

4 de jun. de 2013

My first contact with RL Toyota was with salesperson, Nettie Jubie who I cannot say enough GOOD. She was professional in all aspects of the purchase of our new vehicle. As for the service department I can only say, I've never had anything but a positive experience with the friendly, efficient staff. You drive in and they're immediately doing their job with a smile on their face'

j3c2ar

4 de jun. de 2013

I was greeted promptly and courteously. I was able to sit in a comfortable waiting area while my vehicle was serviced and enjoy free popcorn and cookies. The work was finished promptly and explained completely. This dealership is great!

sirrav4

4 de jun. de 2013

Buying my RAV4 was made very easy by the Luther team... This was a first, buying made fun... Thanks Scott for the help in learning my n\ew tech stuff... Great job guys!!!

slebakken

3 de jun. de 2013

Our Toyota Sienna is only a year old and had a loud rattling in the 3rd row seats. We brought it in for an oil change and they greased the latches which fixed the problem. Although they initially didn't seem sure about the source of the noise or their fix, the noise is gone and we are pleased.

jhwf44

3 de jun. de 2013

I was in a difficult situation as I had purchased a used vehicle from a different dealer that did not work out for me as I discovered it gave me back pain. I knew the other dealer had a 5 day return policy, but was unsure how the process worked. Having a difficult time getting of the other dealer, I called Jodie Fahey of Rudy Luther Toyota (I had purchased a vehicle from her in the past and I knew she was very helpful) and she did some research and recommended a solution for me. Jodie's advice worked great and I was able to return to the car.After returning the vehicle I met with Jodie to test drive vehicles. Based on my back pain experience Jodie was able to recommend a vehicle for me. Jodie also helped me figure out the best way to complete the deal financially and I was able to take home my car that day (I didn't think that would even be possible as I had just returned the previous vehicle).Jodie went out of her way to make sure all of our needs were met. I highly recommend her and will not even hesitate to purchase vehicles from her in the future.

NealCoolkar

2 de jun. de 2013

Went for Toyota factory recall visit.. First visit to new dealer location went in a with apprehensive mood... making an appointment was also a fast and good experience...Nice place ... fast and efficient service.. Worked with Kong Yang who was very helpful in looking at vehicle condition and recommending helpful solutions... Felt comfortable in the set up and good part was did not get the feeling of being cheated which is common visiting a vehicle service center... hopefully it stays the same... Thanks guys

bhu8UHB

31 de may. de 2013

Duane and the technicians analyzed my air conditioner problem previously and ordered the required parts. Appointment was made after parts arrival was confirmed and the car was repaired as promised this afternoon. Subsequent testing by me indicates that the air conditioner is operating like new. Duane orchestrated the analysis of the problem, ordering the required parts and completing the repair today.

Calmaer

31 de may. de 2013

Always so friendly and professional. Very clean facility. Love that you wash the cars at service visits! We did tw oil change/15,000 device on our two cars yesterday. One had a recall part robe installed. That took a little longer than they expected.

palmx122

30 de may. de 2013

Nettie did a great job of helping me find my first car at a competitive price. She was knowledgeable, friendly, prompt, and great to work with!

Fletch2013

30 de may. de 2013

Great and authentic customer service. Timely and friendly. Welcoming waiting area. Total experience from arrival to when I left was positive. I appreciate the dedication to a superb experience. Thank you.

DominicKirkpatrick

30 de may. de 2013

Throughout the entire process, Justin Miles presented a professional, personable and knowledgeable experience for us. We were guided through our choices and options patiently, allowing for as such time and inquiry we needed. He demonstrated the features of the vehicle before the purchase and then helped us set up personal features before leaving the parking lot. Justin's communication was always complete and efficient, laying everything on the table for us. His personable ways made us feel like we were guided through this process by a trusted friend.In addition, Chris (our finance guy) was extremely efficient, knowledgeable, prepared and humorous! We didn't expect to go through a financing experience and be laughing! Chris had the documents prepared for arrival (we showed up a day ahead of schedule), he explained our options without any sales pitch or pressure, and he was effective in explaining the documents he placed before us.We were a little apprehensive about embarking upon a new vehicle purchase after 9 years since our last experience, but we are so please with Justin, Chris, and the rest of the team at Rudy Luther Toyota Scion, we will be back for another vehicle.

colleen F

30 de may. de 2013

As a returning customer, I always receive great customer service, today I met with Kevin Rudi and he was very helpful. It is so nice to be able to trust who you bring your car to for service. Today I was pleased that Kevin was able to have my extra work done and I still got my car back in "record time". Thank you Kevin! Thanks also to the special "fill-in" cookie lady, very pleasant woman.

karen1b

28 de may. de 2013

I worked with Matt - and the driver at 11:00am. Both were very pleasant. Matt, was particularly helpful, thorough, acted quickly, offered an additional $40 rebate on my tires and seemed to care about me as an individual vs. just another car coming in. The driver was selling Toyota just by his enthusiasm. He has a 200 Sienna with 330K miles and loves it!! This was outstanding service from beginning to pickup.

rubytam

25 de may. de 2013

Dan was very helpful and friendly. He tried his best to make sure that my purchasing experience was as great and smooth as it can possibly be. I'd definitely refer people to him in the future.

dnordstrom

24 de may. de 2013

Very disappointed with my experience and ultimately ended up returning my vehicle after a weeks worth of headaches. It took multiple requests to get the car cleaned and extra keys made. I spent most of the week making numerous trips to the dealership and hours on the phone. I finally decided to return the vehicle when the sales staff advised me to ignore Toyota specifications for towing despite the car lacking the towing prep package. At no point in the process did I feel that the sales staff offered me solutions, the just kept pushing a car that wasn't the right fit. If at the original point of sale had they told me the towing prep package could not installed I would not have bought the car. Overall I invested a lot my time only to be disappointed and car-less.

frenkeldavida

24 de may. de 2013

Always impressed with the customer service and service done in a timely manner. Nice facility for waiting for car and nice touch vacuuming the car when service is finished.

momof2boysmn

23 de may. de 2013

I generally get all my work done here. I have always been treated fairly. I love the comfortable and clean waiting area. Everyone from service advisor, car runner and cashier are wonderful, helpful and friendly. They provide great value and I know my van is taken care of properly. My vehicle is almost 10 years old so not only am I rating my last service of 5/23/13, but over 10 years of taking care of my Toyota. This dealership is awesome!

scguthrie

22 de may. de 2013

Terry was very thorough during the intake, looked up what was covered on warranty and gave me an estimate on some additional work that needed to be done after the diagnostics were done. Terry has been my service provider before and I have always found him knowledgable, friendly and helpful.Also, I find your entire service staff friendly and helpful right down to the cashier. The overall service, at least for me has always been excellent.Sid Guthrie

sabriayaz

22 de may. de 2013

We find the Toyota Dealer service at Golden Valley Rudy Luther Toyota to be extremely professional and highly knowledgable about both Prius and Avalon cars we maintain through them. We have been very happy with the overal service and honesty the staff shown us.ThanksSabri and Kathy Ayaz

ctorelli

22 de may. de 2013

My first service for my new Highlander. Very professional and friendly personnel. Everything done in 30 min. which is less than I was expecting. First great experience!

tinadkt

21 de may. de 2013

The sales reps that worked with my daughter and I were great and honest, mostly they were team players.Theo and Chris made sure my daughter and i left the dealership satisfied!!! I surely appreciate all of Theo's hard work.

sandrahuynhdesign

20 de may. de 2013

That Friday day after noon when I walked in to the dealership I was just so ready to get rid of my old car, but I didn't know where to start. So I walked in the front entrance and the lady up front greet me nicely and introduce me to Boris. Right away I knew I would be in a good hand, he seems to just know what exactly i was looking for, asking all the right questions, wasn't trying to sell me anything that I don't need. It was overall a very nice and smooth transaction.

joshuahall12

20 de may. de 2013

Came in the dealer ship and was welcomed warmly! had no trouble getting help and all the employees seamed upbeat. My sales man was Boris Sonkin and did a great job at meeting my needs. I truly appreciated all the hard work they put in to there jobs and will point all my friends towards toyota scion's direction. Again thanks for all you help!- Joshua Hall

littlejoefro

18 de may. de 2013

I've consistently enjoyed my service visits with this dealership. They always perform within time estimates or better and the shuttle service is extremely helpful and flexible. Although they're closest to me(why I choose them initially), I prefer them to others.

cmokie

18 de may. de 2013

Great experience! Dropped off the car, and was called early the next morning with a detailed estimate. Was contacted later that day, offering a free rental car so they could keep working on it. Got the rental in just a few quick minutes, and got a call the next afternoon that everything was ready. Came in under the quoted estimate! Brian was fantastic and incredibly helpful -- great communication throughout.

Dyoung763

17 de may. de 2013

Excellent service as usual. First time meeting Mike Belko and he defines customer service. Will continue to purchase and service all my vehicles at Rudy Luther Toyota.

tjmurph

17 de may. de 2013

Although there are two Toyota dealerships closer to home, based on experiences of my mother, brother and, partner, I was sure that Rudy Luther would treat me right. Boy, was that a good decision! Dan Thai blew me away with his determination to meet my pricing and the thorough way that he handled every part of the transaction. From greeting to sending me off in my new car he showed why five (now six) vehicles have been purchased or leased there. John Yangwel made the financing/business part of the deal a breeze and was also friendly and a joy to work with. Thank you to both of these guys and their commitment to treat the customer right on what can be a very nerve-wracking process (at other dealerships, that is!) We will continue to come back and recommend Luther to everyone! Thank you again!!

Alinajeffers

16 de may. de 2013

Everything is always fast, professional and incredibly friendly staff. Very happy with the service and previously the sales team as well. Would recommend to any one I know

jswartous

14 de may. de 2013

Scheduling service appointment online is fast and easy. I'm always greeted by friendly staff. The wait area is pleasant and accommodating to clients. I appreciate the WiFi so I can connect with my office while I wait.

defiler2k

14 de may. de 2013

The team at Luther Toyota are always friendly and do a great job of making sure my needs as a customer are taken care of. Nettie is always great to work with, she is very friendly and makes sure I get what I want without pushing anything I do not need. She knows her vehicles well and took the time to walk through the things that I would normally have to read the manual to figure out thus saving me a step. Miranda is always very friendly and informative on the trade and financing process which makes it a snap. Chris did an excellent job explaining all of my financing options once approved and the different warranty and service contracts available. Overall the team made a situation that would normally be stressful in to a fun evening with a friendly environment full of people looking to help the best way they can.

warpmaeker

13 de may. de 2013

Linda asked all of the right questions and reassured me that they were going to look at the right things. Some issues that I thought were going to be major turned out to be minor and can wait until the next service appointment.

brittanyde

9 de may. de 2013

Linda was friendly and professional. I purchased the vehicle from Maplewood Toyota, which also provides great service and sales support, but Rudy Luther Toyota Golden Valley is closer to my home. The service was efficient. The facilities are new and welcoming. Everyone was helpful and nice. I have no complaints.

dllenzen

9 de may. de 2013

Got my car inon time and they finished early. Kong was very helpfull in answering all my questions and give me insight on tire issues I'm having.

PLipp211

8 de may. de 2013

I worked with Kong for service. Not only did he get me in early, my service was completed faster than he estimated. I was very happy.

gjmpls2

7 de may. de 2013

I really enjoyed working with Dan Thai! He was very professional and informative, explaining all the features of my new car, and he really took the time to make me feel comfortable with the new car buying process. This was my first new car, and I couldn't have asked for a better experience! I really appreciate the great customer service from Dan, and Rudy Luther Toyota in Golden Valley.

tapcarleton

7 de may. de 2013

We have purchased three new vehicles from sales consultant Boris Sonkin at Rudy Luther Toyota. Boris has made our buying experience very enjoyable each time. He has excellent product knowledge and has been very helpful and thorough throughout the entire sales process. He covers all available options regarding products and services and answers all our questions. We have referred friends and relatives to Boris in the past and will continue to do so in the future!

Abbysdad1

5 de may. de 2013

This is my 3rd car that I have leased from Dan. He is the best. I know his job is to sell cars, but I also know that he truly wants me to be happy when I walk out that door. He takes his time with me. I'm not one who easily trusts people but I trust Dan. I KNOW he's going do everything that he can to make sure I get the best deal possible. And yes, when I am finished, I am very happy! I would and have told everyone who and where I lease my cars from, Dan and Rudy Luther are THAT GOOD!And also, every time I've been in for service, everyone from the first "hello" to the final "so long" is top notch. And I mean everyone!Thank you Dan and Rudy Luther. I WILL be back!

CHH

3 de may. de 2013

Called Friday morning for an appointment. Made appointment for mid-day Friday. Intake was fast and pleasant. Service was completed when promised. Checkout was fast and pleasant. What more can you ask for?

sullim3

3 de may. de 2013

I have always had great experience at this Rudy Luther Dealership. Friendly customer service. Kong has worked with me numerous times and is extremely friendly, helpful and informative.

Banchinda

3 de may. de 2013

This facility has a fast service and reliable outcome. The staffs are friendly and sincere. Also the waiting area is cozy and spacy. I enjoy there service.

ajohn134

3 de may. de 2013

Wonderful experience! Very happy with sales and finance. Would recommend to others anytime. Lou was straight forward, honest, and easy to work with. Great car too!

chait6363

1 de may. de 2013

My exprience with Rudy Luther Toyota was exceptional! Rich, our salesman was excellent and a pleasure to transact business with; the finance lady (whose name escapes me) was extremely knowledgeable and explained every facet of the paperwork; the service department and advisor, Stacy, are always awesome. They know their business, explain repairs, costs, warranty coverage, etc. and the work is always completed and completed correctly the first time! I would most definitely return to this dealership for another purchase and always recommend them to anyone that is looking at Toyota's. Toyota products may have the brand name, but Rudy Luther's has the customer service to go with it!

megsxx2

1 de may. de 2013

When using the service center, the various desks are not clearly marked. There should be signs with regard to where to go if you're dropping the car off for X/Y/Z (general categories -- for instance mine was warranty work/recall notice). There should also be a sign directing people where to go to pick up their vehicle when they return.

hanstephan

30 de abr. de 2013

Andy was very courteous and detailed explaining the service procedure, what length of time it would take, and afterwards going over the technician's notes and asking if I the customer had any questions pertaining to this visit or overall about my Prius. The service took approximately the length he suggested, the quality was great, the customer accommodations (including wi-fi, lounge area and refreshments) were very nice and appreciated.

19466491

29 de abr. de 2013

Scott was most attentive and followed up on all my questions. Friendly and thorough. I will recommend him and return to him on my next purchase.

lfriedenberg

28 de abr. de 2013

I needed 4 new tires and a battery and had been putting off getting them for a while, since it's a lot of money and my car is 11 years old (but runs great!). I decided to take the plunge and called Rudy Luther Toyota 6 days earlier to order tires (they had the ones I wanted in stock but I wanted to make sure) and make a service appointment. I've been there several times for routine service, since I moved to the Twin Cities. I was told the total cost would be $650-700 and would take 2-2.5 hours. That sounded reasonable to me so I made my (weekend) plans accordingly. You can imagine my surprise, then, when I checked in and the service adviser asked me to sign an estimate of close to $1,200. I asked her how she came to that number and she re-ran the math so it was about $200 less. I signed, but was skeptical. Then she asked when my ride was showing up or if I wanted a rental. I said I had planned on going for a walk (I'd brought my dog) because I was told it would be 2-2.5 hours. She said no, it would be closer to 3 or 4 hours and I should take a rental car if they had one available. Obviously, offering rentals is a great amenity and I'm glad there was one for me, since my dog and I would've been exhausted and bored with a 4 hour walk. But I had planned my day around this and had to rearrange other appointments and plans with a friend. Upon my return, I parked the rental and went to the cashier's desk where she rudely said "you have to bring your rental back to the service drive like I told you, remember?" I'm sorry, I'm paying you nearly $1,000 and your staff misestimated both time and money and messed up my Saturday scheduled so you're going to hassle me for parking the rental 500 feet away in a spot - which all the service advisers watched me do and nobody said anything - really? I don't care how young I look (I'm almost 30), I don't deserve to be looked down upon or treated like a child. I'm a paying customer, just like everybody else.Overall, the service to my car was great, and the majority of staff were great, but they've been kicked off my "go-to" list.

Riley01*

25 de abr. de 2013

We needed to purchase a new vehicle that was able to tow our boat, after test driving a buick, ford and chevy and doing research we came back to the Toyato HighlanderEveryone we had contact with were great to work with, from the start to finish.

rebeccam06

24 de abr. de 2013

Mark Perra is great at explaining everything, and giving me a report post-service of how my car is doing. I hope he is honored by your company for his fantastic customer service - he is the reason I trust your business.

hollyoneil

24 de abr. de 2013

Two years ago we had a pretty bad winter, piles of high snow everywhere, you couldn't see oncoming traffic it was so high, and a young man pulled out and hit my vehicle. I was able to use my nephews car while I looked for a new vehicle. I narrowed it down to a Ford Escape. I looked for over two years and was feeling pretty guilty about the borrowed car, although my nephew said he was in no hurry to get it back. I was looking at "for sale by owner" and that was slow going. I started including dealer listings online and saw a 2002 red Ford Escape at Rudy Luther's. We went to look it over on a Sunday, it was a beaut, and knew it wouldn't last long, and by Tuesday it was mine! I was so excited, the buying process was very smooth and Lon was great. The car was immaculate, although since we've had what, 2, 3 or 4 snow storms in the last few weeks I can no longer say that. I absolutely love driving my new, (to me) in almost mint condition, red Ford Escape. I'm so glad I bought from a dealer.

44391

23 de abr. de 2013

Scott did a great job in a timely manner. He treated us with respect and honesty. This is the second vehicle I purchase from Scott. I'm sure it won't be the last.

jlw2

22 de abr. de 2013

I would never bring my car anywhere else for service! I bought my Highlander used at this dealership almost five years ago, and have brought it in primarily just for general maintenance, tires, etc. The staff is friendly and knowledgeable, and the prices are very good. I have never had bad service, or anything recommended to me that was not needed. The atmosphere and professionalism cannot be compared! Best auto dealer and service in the Twin Cities!

sihawasaka

22 de abr. de 2013

Brian Watt was the Service Manager that I worked with. He was great! He was quick in checking me in, very friendly & knowledgable on the process. This was my first visit to Luther for service on our 2013 Toyota Highlander. Great people & great facility for service.

Slsitr

20 de abr. de 2013

I live in Iowa and was looking for a competitive price on a new car. It is convenient for me to buy in the Twin Cities, so I checked the dealers there on-line. I received an immediate response from Justin Miles late on a Saturday afternoon, and he quoted the dealer's "fair value price." It was competitive, so I went in for a test drive. Justin took me on a very thorough "tour" of the car pointing out all the features. He found a car on the lot in the color that I wanted so I could see how my new car would look. I was also surprised at the trade-in value offered on my old car. It was given after i had been told the "fair value price" and was more than the price I was offered at CarMax locally. All in all, the experience was delightful.

DonaldDraayer

18 de abr. de 2013

Duane was the man who interacted with me. He was courteous and took the time to give the whole car a quick check such as lights, rust, and an overview of dings. This car was a 2004 Corolla that came in for a recall about the airbags. I can't think of any way he could have been more of a gentleman or more helpful to me while I waited in the room for other car customers. The amenities provided there were exceptional, also. My car was even washed after the service was completed. Dr. Don Draayer April 18, 2013

pberven

17 de abr. de 2013

I had to bring my car in for a recall service. I was told in advance that this would take one hour. Mark Perra remembered me from previous visits and greeted me enthusiastically. He was very pleasant while completing the paperwork and apologized for the time required.The service was prompt. I found the waiting area to be pleasant with lots of current newspapers to read. When the service was complete, Mark notified me. I asked if my car had shown any problem with the passenger window. He explained that it had not and then further explained the inspection and preventive maintenance process. I appreciated getting this explanation. I remember reading about the problem several months ago but it was useful to get a refresher. When one has to take a couple hours of their own time to deal with a recall, it is very nice to feel involved and included in the what goes on. Mark make you feel positively towards Toyota by treating you as a partner in the recall process.

mmlopez08

17 de abr. de 2013

Efficient, effective service. Unanticipated issues were flagged immediately and brought to my attention. Courteous representative, worked through Goodyear's refusal to honor wear warranty on tires purchased at this dealership. Worked with dealer resources to address these issues. Satisfied with outcome.

jswoodyard

12 de abr. de 2013

I came in on-the-fly for a situation that req'd service and I did not have an appt. Kevin was so friendly as well as optimistic that he could help me for a reasonable price. He even got on a piece of plastic to put down, so he could look under my car on his back as to give me the most accurate estimate possible. He quoted me a reasonable price to fix my splash guard that had come down on one side of my undercarriage, he let me know what services were due when I was able, and he quoted me a reasonable time for which I had to wait for my car to be fixed. He really was awesome and I feel he didn't try to jack the price up unneccessarily nor did he try to push me toward any more services, yet let me know what was due. I felt like Kevin truly cared.

whydoihavetodothis

12 de abr. de 2013

Ernesto was great to work with. This is the first car I've bought in 15 years, so I was in no hurry to buy. He helped me proceed at my own pace, and when I was ready to buy, he made it very easy. Thanks, Ernesto!

e4e5

11 de abr. de 2013

Brought my 2005 Prius in for 90k checkup and service. Was told it would take about 1.5 hous plus recall work .75 hour. I waited more than 3 hours, no one explained what was taking so long or updated me on anything. Finally walked around and found my car in the parking lot. I don;t know how long it had been there. Talked to the casheir and she said "just finished, completing paperworrk". About 5 minutes later person went over paperwork and she said "of course you know about the water pump" I had no idea what she was talking about, no one talked to me about a a water pump or anything else for that matter. I don't think any work was done on the pump. She told me it was leaking. She also said the reason it took longer was there was an alignment needed (up to now no one mentioned that either). Still need water pump fixed. 2 1/4 hours estimate time turned int 3 1/2 and all the work was not done. Not informed of anything until I initiated conversations and getting ready to pay.

rls0452

11 de abr. de 2013

Great experience, Billy D answered all of our questions and gave us the information we needed to make the right purchase for our needs. He was especially helpful when we picked up the Highlander not only in ensuring we knew everything about all the Highlanders features but also with the services provided by the dealship for future maintanence needs.

theabelns

10 de abr. de 2013

Linda was very responsive and answered my questions clearly. This has not always been my experience but Linda did an excellent job and was very friendly. Not all your service people are friendly. Misha was very friendly when he gave me a ride and I enjoyed the experience. I would like to work with both of them in the future and will request them. Thanks.

bjasco

9 de abr. de 2013

We have been looking for a new car for me for over a year. I was not thrilled with what I had seen. I am very short and most vehicles do not fit me comfortable. Jodie has been very understanding and helpful in our search to find the right car. When we walked into the dealership last week, she came right over and said you have to try the new Rav. Jodi is great and this is the second car we have bough from her. She is not pushy and is very efficient. Jodi even drove us around the lot (it was a cold day) so I could see the paint color options to help me choose a color scheme - both inside and out. Jason was helpful in getting the financial part of the sales done as quickly and efficiently as possible. He helped us figure out the best financing plan for us and the best way to work things so we had a payment we were comfortable with. I would be happy to recommend and work with both these people again. This is the third vehicle I have purchased from Rudy Luther Toyota.

JaneMarcus

8 de abr. de 2013

Rudy Luther's on line reservation system for servce/repairs is easy and convenient to use. Everyone is friendly and helpful and they keep you informed about what is happening with service and repairs.

jfinken

8 de abr. de 2013

Valerie Jackson made purchasing a new car, the best experience I've had so far. We wanted a hybrid. We had narrowed it down to two cars -- one was a Ford the other was the Toyota Prius V. We told Valerie that we were comparing the two cars. We have owned several Fords but we had never purchased a Toyota. Of course, Valerie knew both cars well -- and was able to tell us the differences between them and why the Toyota Prius v was a better car for us. They had the color we wanted -- and my "deal breaker" (which was leather seats -- I have 3 kids -- so leather seats are essential if you want to have clean seats.) As we took the car for a test drive, Valerie explained how the hybrid works, showed us all the buttons and what they did. She was not overpowering, she was wonderfully kind and yet knowledgeable. When I said the speedometer was in a strange spot -- she said "everybody says that, but they have all assured me they get use to it in a day or two." When we made the final decision to buy the Prius v -- it was easy. We were in and out of there in a short period of time -- driving our new car. Everybody at Rudy Luther was wonderful. It did not feel like we had to go through all the new car shenanigans -- with the fair price guarantee -- it felt like we were treated like we are making a large purchase -- instead of feeling like we had to play a car buying game. It was a fun, exciting, great experience. Jan Finken

CLindberger

7 de abr. de 2013

We had done quite a bit of research on the car we wanted to purchase and knew it was going to be a Toyota Venza XLE with the premium package. We shopped around and even test drove a few Venza's before we even came across Rudy Luther Toyota in Golden Valley as this location is about 45 minutes from where we live. We were ready to go with another dealer and then called Rudy Luther Toyotain Golden Valley and was transfered to Peter. He asked quite a few questions to understand exactly what we wanted so that he could make sure we indeed had the car we wanted. We were going to get a certain color, both interior and exterior but after seeing one of the color combinations in person we decided not have him bring in a car from another state, but rather drive off the lot the next night when we actually made it to the dealer. YES, Peter was willing to go out of his way to get us what we wanted and we had not even met him. We met, in person, the night we purchased the car. Peter, thanks so much for your patience and willingness to go above and beyond! We love our 2013 Toyota venza XLE premium package in Cosmic Gray with Light Gray interior; it is everything we wanted! Cheers, Chase & KT LIndberger-Schmidt

MMradcl

7 de abr. de 2013

Terry Johnson is the reason why I come to Rudy Luther. I always work with Terry when I come in for service. Terry is excellent and I have gone to him for many years. Terry is customer-focused, personable and honest. Terry is very knowledgeable and thoroughly explains what needs to be done and why. He gives me advice I can trust.

Kmtvedten

6 de abr. de 2013

Vincent listens well, is patient, knowledgable, friendly, and has a good memory. I trust him and will refer friends and family to him. Stacy in Finance was good, too. I wanted more for my trade but they won't haggle. It's take it or leave it!

willieworks

6 de abr. de 2013

Everyone that I dealt with from Billy D in sales to Chris in finance and Jen in accessories were helpful, knowledgeable and helpful to the extreme!Highly recommend this dealership!!

AmyMelin

6 de abr. de 2013

This is the second car I've leased through Rudy Luther Toyota and the second time I've been impressed by the people there. It's a no-hassle, friendly, professional experience.

Riley01*

5 de abr. de 2013

The service staff are very easy to work wiith, they take the time to explain items that are needed at the time of the visit and what will be needd in the future.My car has always been ready in the time they quote me when I drop it off.Am just starting to shop for a new vehicle so it will be inteesting to see if the sales department is equal to the service department

peteral

3 de abr. de 2013

I was greeted promptly and my service order was taken. I chose to wait in the lounge as I was only there for and oil change so I watched TV and had coffee while my car was serviced. They also washed my car before I went home. The cashier was very pleasant and helpful, as was everyone I had contact with.

LauraG75

3 de abr. de 2013

I left my office today and found my car battery totally dead. The friendly team at Rudy Luther had my car towed across town to their shop, battery replaced and car washed in less than 2.5 hours. I'd reserved a rental car in anticipation of a business dinner with my boss who is in from out of town and in anticipation of critical meetings tomorrow. The rental wasn't needed and the price to tow and repair the car was fair.

rh6482

2 de abr. de 2013

My brakes were making a terrible noise but only if the ABS light and brake light were off. If these lights were on the brakes worked fine. Kong seemed to know what it was right away. He did the diagnostic, called on the extended warranty, and kept me informed. Most of the cost was covered and he had the vehicle ready to go in a reasonable amount of time. He was very patient, professional and treated you with respect. He is the kind of person you want to work with when there is an issure.

31sideline

2 de abr. de 2013

It was absolutely the best, most complete and honest car buying experience I have ever been associated with. Everyone from Luther were very attentive and professional.

mtbike54

2 de abr. de 2013

Justin Miles, Sales Consultant and Stacey Johnson, Finance Director made my lease purchase easy. I knew I wanted a Toyota Camry LE (#7). This is our third lease/purchase from Rudy Luther. Justin is friendly, businesslike and efficient and Stacey completed the lease paperwork quickly. My time investment was about 2 hours. The dealership is convenient and clean. I'll be back..

carney8888

1 de abr. de 2013

Excellent experience. Jim King and his team worked so I could surprise my husband with a new Prius for his 60th birthday. They even gave me a big red bow for the car.

EMKirchner

1 de abr. de 2013

Came in to look at Toyota Sequoia SUV and was paired up with Lon Blumenberg. He couldn't have been a more friendly and helpful sales person. Never once did he pressure me to make a purchase and always answered my questions in a timely manner. Many times it involved him emailing me or calling me on his day off. I did end up purchasing the vehicle from him (he had to get the vehicle transferred from another dealership in the cities), of which he wouldn't tell me where it was, but he was able to meet my timeframe without any issues.When I finally decided to go ahead with the purchase it was approaching closing time for the dealer. I offered to come back to fill out the paperwork, but that was not an option. So instead I ended up having Jenna the accessory representative, John the finance representative, Lon the Sales person, and the used car appraiser all talking to me at once. It was beyond overwhelming and extremely confusing. This part did not impress me and nor did it make me happy. Fortunately, we didn't actually purchase any of the accessories from the dealer this evening (do yourself a favor and look at Partznet.com which is an authorized Toyota dealer in PA).When I finally did get a chance to see the vehicle and close on the sale things continued to be confusing from John the Finance representative (and I work in Finance). He was not very clear with his pricing and he didn't seem to quite understand all of the service plans and extended warranty plans offered by Toyota. When it came down to it, he was literally calling me a few hours before the sale to have all the paperwork completed in advance which was a very nice gesture. However, he did manage to mis-quote me a price for one of the service packages which I caught. In addition, when closing on the paperwork, he neglected to apply my deposit against the purchase price which I needed to remind him about. Overall, he definitely was very nice, although I never felt totally comfortable with the way he handled the process.The worst part about the overall sale was the day I went to pickup my vehicle. I took the afternoon off of work and had informed Lon I would be in at 330 to pick it up. When I arrived, Lon was working with another customer which was totally understandable. He indicated the first thing he had to do was get me in the queue of John the finance representative. It took OVER AN HOUR of me waiting before I finally got upset and asked to either work with someone else or begin reviewing the vehicle. The overall visit to pick up the vehicle ended up taking over 2 hours and I supposedly had an appointment. This part was the most frustrating of the overall process. The vehicle was washed and looked great though and the service representatives were extremely friendly. With all the above said, I still would do business with this dealership and I do recommend the dealer.

JimmieOtis2

1 de abr. de 2013

I worked with Chad Williams on the lease for a 2013 Toyota Corrola. Chad was very easy to work with. He helped us when no one else would. I recommond him to anyone who wants great service with style.

busybee3010

30 de mar. de 2013

I visited for a recall. The valet men were extremely pleasant. Really nice to have gotten my car for me when it was ready and brought inside. Code said, "This is what we do!". Good to see young men being polite and doing their job! However, on the sales floor, it took 20 minutes for somebody to finally approach while I kept walking and getting in a few cars I was interested in. And nobody had anything to do......not even the receptionist asked if I needed help. Makes me think twice about doing business here.

Lilserbs

29 de mar. de 2013

Good service, quick and friendly workers. They took good care of my car and were considerate of me an a consumer. I would recommend them

Hilgendorfco

24 de mar. de 2013

Positive experience. I didn't have an appointment made before going in, yet had my oil change completed within 40 minutes. Wifi and snacks available.

psdirksen

23 de mar. de 2013

I thought everything was great. Price wise, I suppose as far as dealership oil changes go, it was pretty average, I have nothing to compare it too. I always wait there in the lounge & I don't mind at all. I always bring a book with me to read, but alot of times I don't get much read because there's a great tv(s) to watch & sometimes I visit with other people there waiting. And of course having sweets there never hurts either!! .Paula Dirksen

DonKeysser

23 de mar. de 2013

I came in without an appointment to get a flat tire fixed, and I told Andy I was leaving the next morning on a long car trip. He did an outstanding job getting me in as quickly as possible, and also checked the other tires. Excellent work, excellent attitude, great customer service. I have been a customer for several years, and my next car will be a Toyota from Rudy Luther, based in part on the outstanding service. Thanks.

amagy

23 de mar. de 2013

The way that Scott Smith and Renee Anderson treated me was spectacular. They both were very profession (not that I didn't expect them to be). Scott made the process of picking out my car so easy and explained each step. Once that was done Renee sat me down and explained the financial side of purchasing my car. Overall the experience was great!

ecaugh

21 de mar. de 2013

We have used Rudy Luther Toyota for 13 years and keep going back because of the reliability of Toyota vehicles and the wonderful customer service at Rudy Luther. From the sales people who have sold us three cars to the various service and finance representatives, we have been thrilled with the level of service provided. The sales people are not pushy. Rather, they have been helpful and have educated us on many issues without trying an hard-sell approaches. The service staff are courteous, competent, and considerate of our time and money. Service times are convenient for us and we never have any issues getting a service appointment on short order. Service reps call with questions and help us to make informed decisions concerning maintenance and repair issues. The facilities are inviting and comfortable if we choose to stay while our service is being performed. Rudy Luther Toyota provides exactly the kind of service and experience we--as two non "car people"--are looking for and that is what keeps bringing us back.

cpoppe

19 de mar. de 2013

I brought my 1998 Toyota Camry in for it's annual Spring service appointment and general checkup. Several repairs had been identified at my last service appointment in November or December, so they were going to be addressed as well. My service advisor, Mark Perra, has always handled my car's service and I trust his judgement. Since my 15 year old car had 203,000 miles on it, I knew there was a possibility that it would need more work than we had previously identified, and this, in fact, turned out to be the case. When the service people identified over $5000.00 worth of repairs in just a few minutes, when I asked Mark if I should start thinking about a new car, his answer, usually "No, not yet," was, "$5000 is a lot to put into a 15 year old car - and we may find more repairs are needed as we go along." At that point, I said that all repair work should be stopped and Mark took me over to the new car area and introduced me to Justin, who would help me find a new car. I had checked out the Rudy Luther website, just to see what was available, the night before, so I knew that there were 2 new Camry XLEs on the lot. There were also two or three 2011 XLEs on the lot. (My old car was an XLE and I wanted to stay with that equipment package.) Jason spent several hours with me, test-driving both a used XLE and a new one. Since my previous car had been a 1 year old Luther dealership car, I was quite willing to consider one of the 2011 cars, although they did have more miles than I would have preferred. Only because Jason was so thorough in explaining the differences between the used cars and the new model was I able to avoid making a big mistake. My old car had fold-down back seats which opened a nice, wide pass-through for transporting lumber, garden supplies, antique finds and the many things for which my car serves as my pickup truck. I have even used it as an entry for me to use the trunk as a safe, secure bed during a severe storm while taking a cross-country trip! I assumed that my new car's fold-down seats would open a similarly-sized pass-through, so I never thought to even ask about it until Jason mentioned that a redesign of the car for 2013 created a nice big pass-through, instead of the 18"-square pass-through in the 2011 models. At that point, I asked to see both trunks and, sure enough, it was as he described. With all the things I use my car to transport, I would have be extremely unhappy if I had purchased one of the used cars and later discovered that all the wonderful access-space was unavailable! Thank you, Jason!Having decided which car to purchase, Jason apologized for having to leave (his sister was having surgery) and handed me off to his compatriot, Todd Manzi. Todd got the paperwork started, alerted Jason Hendricks that we would be coming in to see him about financing the car, and brought Jenna Kostelecky over to show me the various options available for my car and to help me decide which ones to purchase. Once I had chosen the options, Todd escorted me to Jason's office, where the purchase agreements, loan agreements, sale of my old car and other legalities were taken care of. Jason was very thorough, friendly and knowledgeable as we walked through the legal and financial arrangements. That finished, Todd reappeared, provided me with a large bag into which I could put all the stuff I carried around in my old car, and even helped me clean it out. Todd and I then spent well over an hour sitting in my new car, while he explained and demonstrated all of it's features. He made sure that I understood all the essential points and that I had a pretty good grasp of the less-essential features before I drove off. He also was very clear that if I had any questions at all, or any problems making things work, that I was to call him as much as I wished and he would help me figure things out. He also made sure that both his card and Jason's card were on the front of the owner's packet, so I would be able to contact them easily. He was patient, clear and very good-humored throughout our time together.Although I had not planned to buy a new car that day, I was prepared for the possibility. The entire set of transactions, from repair analysis of my old car, to trading it in, from checking out and test driving the cars I was considering for purchase, to ordering options and filling out all the forms, from trying out the Bluetooth phone and tuning the radio to finding the lights and windshield wiper switches - all of it was handled smoothly, professionally, with advice and guidance but no pressure. Is it any wonder that I think Rudy Luther Toyota Scion is a great dealership? I have every expectation of keeping my new car for the next 15 years and one of the things that will help make that happen is the great service provided by this dealership.

randyccc

16 de mar. de 2013

I appreciate that simple service on my Lexus can be completed at Rudy Luther Toyota. It saves me a great deal of time and money!!

rlindholm

15 de mar. de 2013

All personnel that I interfaced with were pleasant and did not pressure me to purchase additional services. The work was performed quickly and was completed sooner than I anticipated.

Tandy

15 de mar. de 2013

The bill was too expensive. It is difficult to read the invoice. A coupon was not applied. The phone call I received about a $1600 problem was too technical

basil2952

15 de mar. de 2013

I was very happy to get in on the same day at a time that was very reasonable. I was told that it would take 90 minutes to complete the work--surprise it took only 50 minutes. Plus I got some water, popcorn and a cookie!!!Later in the day I recalled that I forgot to get my oil change card punched for a freebie. I called and they told me I could come in anytime until closing--got it!Thanks

Jpluimer

11 de mar. de 2013

I had a very efficient and pleasant service experience. Great value from the team at Rudy Luther. I recommend them to other clients for anything.

kmiller55

11 de mar. de 2013

My husband and I spent a whole Saturday a couple of weeks ago, driving all over the cities to different dealers to get a good deal on a used car and to be treated with respect. Little did we know that the dealer of our dreams was 5 minutes away from my work. Jim King and Wayne Rocek did all that they could do and more to make this a great buying experience. From the test drives to the explanation of the van's features, the price, the trade in price, they really just amazed us. Also, John Yangwel went above and beyond to make sure we got the best interest rate on the purchase of the 2011 Toyota Sienna.This whole purchasing experience really feels like a dream. We love the new van! We would highly recommend this dealership!

Laura52

9 de mar. de 2013

Great and fast service--everything explained well too. Waiting area is the best also, and quick, efficient way to pay/pick up your vehicle when finished.

kobermiller70

7 de mar. de 2013

Couldn't of been happier! I received everything that I wanted and more and the service I received was spectacular. I would recommend this dealership to anyone!

Katyeevee

6 de mar. de 2013

Everyone was friendly, helpful and spent time explaining what was going on with my car. I was early for my appointment and when i drove in, they knew exactly what i had entered on the online appointment form. Someone held the door for me, offered to wait if i wanted to get coffe,etc, and also helped me find my car. The charges were more than fair, in fact they were genrous and didnt charge for labor to replace a slashed tire that was on warranty. I had questions about some issues with the car and they explained it all to me and didnt seem to think my concerns were stupid. Overall, it was exceptional service, and frankly I would probably buy another Toyota simply because of they way i am treated when i bring my car in for service.

RexMcKee

5 de mar. de 2013

We had a terrific experience. Boris listened to our questions and answered them thoroughly. We were able to chose exactly the car that met our needs...not too much and not too little. Chris in finance was equally wonderful to work with.... I would continue to recommend Luther to friends.

jjsybrant

5 de mar. de 2013

Mark Perra has usually been our service consultant for the 11 years we have owned our 2002 Highlander and the 12 years we have owned our Tundra. This time the Highlander needed a great deal of work. Mark did a great job of informing us of the service needs and our options. The fixes took longer than expected so we were offered a free rental car. We are happy with Rudy Luther Toyota and much of the reason is Mark Perra. He has great customer service skills but most importantly, he has integrity and we trust him. Even though the repairs were extensive and expensive, we have peace of mind that the car was fixed well and will continue to be the dependable and reliable car it has been.

nealhagberg

5 de mar. de 2013

I rarely write reviews that are requested, but I do every time for Rudy Luther Toyota because the experience is always so good. They are knowledgeable, professional, and courteous and do everything they can to help. Mark Perra, once again, really helped me out in a bind, and Shirley in the appointments got me in last night when my Prius battery had said its final prayer to the battery gods. I'm grateful for customer service and professionalism like this. It is rare and deserves praise. Thanks.

RAV42013

4 de mar. de 2013

We had a fabulous experience buying our new car from this dealership. Boris Sonkin is a fabulous guy and he was very helpful, responsive, and courteous throughout the sales process. Stacey was a pleasure to work with and she insured that we chose the right coverages for our vehicle. Overall, a fantastic experience.

dyang777

4 de mar. de 2013

Awesome job, service department, keep up the good work that you do, customer sevice was great, people were friendly and well serve, will again purchase another vehicle soon

Davina5

2 de mar. de 2013

They made me feel comfortable while I waiting for my car to be service. An I will continue to go to them and refer my friends to go to them if they got Toyota.

nihguy99

1 de mar. de 2013

We knew we wanted a Highlander and Lon was the perfect sales consultant for us to work with--very informed and low key. (No pressure at any time.) We had questions about how Highlander stacked up to other models and he was able to brief us on our choices and set the stage for a great purchase. I was very interested in safety (We have 2 kids) and Lon was excellent at explaining the 7 airbags, traction control and other safty features. When Lon finished with his briefing on safety, the deal was done and we were on-board.We also enjoyed working with Renee on accessorizing our vehicle. Again, we had quite a few questions and she answered them all and made sure that we got what we wanted.Chris and Renee in Finance were very forthright with us and easy to work with. They both made us feel welcomed.All in all, Nancy and I had a great experience and we will recommend Luther Toyota to our friends and co-workers!km and na

shirleyhop

1 de mar. de 2013

I had a nail in my tire. They were able to check it out & put a new tire on. Thank goodness they didn't have to replace or fix the tire pressue sensor. We had that problem before & it was very expensive.

Darle

28 de feb. de 2013

Wonderful Service Department...They keep you up to date on your recommended services and have helpedwith keeping my car running at 232,000 miles. They don't try to talk you into services you really don't need....It hasbeen nothing but a positive experience thus far..

susanrnelson

28 de feb. de 2013

I have purchased or leased at least four vehicles from Rudy Luther Toyota. It is a pleasure working with Scott Smith. He is professional, thorough, thoughtful and works to complete the deal in a timely fashion. The service department at the dealership is fantastic; I have always received excellent service from them. I would recommend Rudy Luther to anyone and have done so many times.

kareron12

28 de feb. de 2013

Always have a very professional experience. They get the work done in a timely fashion. Good customer manners with no added sales pressure. The Best that I have gone to.

apirateking

27 de feb. de 2013

Throughout the process everyone I worked with was courteous, professional and knowledgeable. Nettie came in on her day off to complete the delivery of my car and encouraged me to come back at my convenience so she could follow up an any questions I had about the new vehicle. I took advantage of her offer and because of her depth of knowledge, all of my questions about my vehicle were answered. Nettie was a joy to work with and I would buy another car from her and Rudy Luther Toyota. I'm actually looking forward to my first oil change so I can chat with her, Renee and Stacey.

BrianHanson

26 de feb. de 2013

I shopped around for my new Toyota Highlander and Tony did a great job getting a good price, making sure I understood some of the details other dealers wanted to gloss over, and was respectful of my time - not pushing options that I was clear about not being interested in. Tony's very personable and straightforward and I'd be happy to buy from him again.

momof2boysmn

26 de feb. de 2013

Came in today for an oil change for my 2004 Sienna. Everything went quick and they had my car washed up, oil changed and we were back on the road in under 1 hour. The facility is clean and they offer nice perks while waiting. Always a joy!

noelmcc

26 de feb. de 2013

My experience at this dealership was great. I would recommend working with Todd to anyone looking to buy a new Toyota. He was helpful and friendly. I didn't feel pressured at all. He patiently went over all the features of my new vehicle and helped me setup my Bluetooth before I drove away in my new car.

slox

24 de feb. de 2013

I recently purchased a Toyota Prius. Jody and Stacy were extremely helpful in the process, as this was my first new car. I had done my homework and knew what i wanted. At no time was there any pressure to make a sale or to add any unwanted accessories. Within 2 hours I drove off the lot with a new car. Thank you!!!!

JanceJ85

23 de feb. de 2013

Everything was explained well and car was finished in the timeframe given. The only thing that I would mention is that he said the car was washed (which it was) and vaccumed, however it was not vaccumed.

dowd0031

23 de feb. de 2013

I made a day-of appointment online (super convenient!) to get my turn signal light replaced. I showed up a bit early, but I was greeted very warmly. Kong took the time to show me how the last time my turn signal light was replaced, the person who serviced my car (NOT Rudy Luther) did a total hack job of reinstalling the light cover. He then found me the appropriate part to replace the non-OEM bolt that had been holding the light cover on. He also refilled my windshield washer fluid and put my car through the car wash. When I went to pay up, he told me I didn't owe anything. Kong also gave me a quote on how much it would cost to fix my dashboard lights, which were out. When he explained that the whole dashboard would have to be removed to fix the lights, I was preparing myself for quote of several hundred dollars, so $150 seemed pretty reasonable. He scheduled the appointment and ordered the parts. Fast forward to my appointment today, when I went in to get my dashboard lights fixed. Again, I was greeted super warmly, and Jeremy set me up and told me that my appointment would take about an hour and a half. I was able to connect my computer to the WIFI in the waiting room and get work done while waiting for my appointment to end. Less than 90 minutes later, Jeremy came in with the keys. The payment process was super easy, and I now have a completely functional car again. I have been very impressed with the customer service at Rudy Luther. As a woman who knows next to nothing about cars, I am usually concerned that I am going to have the wool pulled over my eyes whenever I go to get my car serviced. I don't have any such concerns with Rudy Luther. As long as I continue to live in the Twin Cities, I will continue to have my car serviced there.

Marcelakba

23 de feb. de 2013

This is my second time buying a car at this dealership, and both times I have a great experience with Ernesto Gonzales! He is very kind and not so pushy to the point of being annoying as most of the sales people. I really enjoyed my experience and I would definitely come back and recommend this dealership!

jakeylove

23 de feb. de 2013

We stopped into your dealership on 2/18/13 to purchase a new(2012) Camry. The salesperson we worked with was Scott Smith. He was extremely helpful and the transaction went very smoothly. He was not only very knowledgeable and professional, but also made us feel good about our purchase by taking the time to introduce us to the new Camry. Based on our experience, I would certainly refer anyone looking to purchase a car to him. Thank you.Gerry and Dee Mann

mmlopez08

22 de feb. de 2013

Efficient, thorough. Matt discovered tire wear that I found puzzling, he reviewed records to ascertain whether my perception of recency was accurate (it was). Matt will work with me next time to address the issue of unexplained early tire wear with the company (Goodyear). I appreciate the extra effort and the "soft" sell approach rather than a hard line attempt to ge me to do something I wasn't ready for.

ericchellen

19 de feb. de 2013

I came in for my regular Oil Change. First, I asked Matt Kutson if he could look at my Radio Volume button which needed adjustment. He did his best to fix the issue on his own rather than say 'No" or not try at all. Thanks Matt!To further impress me today, my Oil change took longer than promised, which is usually under the 1-hour time as stated. Linda Phang acted without hesitation to deliver for this situation and took me from satisfied to eccstatic. She demonstrates the characteristics of a quick-thinking, personable manager. I will be posting my eccstatic level of satisfaction on your Facebook page for god measure--one good turn deserves another!See you guys again soon,Eric Chellen

JLUBBEN184

14 de feb. de 2013

I recently leased a new Toyota Corolla and was very happy with my experience with Lon Blumenberg. Lon returned my first phone call within minutes, quoted me a lease price and offered to come in on his day off to show me the car. He explained everything about the car to me and made the whole process most enjoyable. I brought my leased Honda to him and he was kind enough to return that vehicle to Hopkins Honda, saving me the time and energy of going back to the Honda dealership. He went above and beyond my expectations and I'm very happy with my new Corolla.

mhallstead06

13 de feb. de 2013

I was very pleased with my buying experience at Rudy Luther Toyota and couldn't be happier. Before going into it, I assumed that trading in my old car and buying a new (used) car would involve a lot of hassle and haggling to get what I wanted at a fair price. I was hesitant to buy from a large car dealer as I thought the service would be unfriendly/unhelpful and that they would just try to push us into making a purchase that we weren't comfortable with. To my surprise, and relief, the whole car buying experience was worry and hassle free. Everyone we dealt with was very professional and made us feel at-home and at-ease. While they informed us of our options (as far as warranties and additional options go) we did not feel like we were pushed to purchase anything we didn't want or need. I walked away with a really nice, quality car at a price we were very comfortable with. When it comes time for our next Toyota, we will be back!

DriftKingKongLee

11 de feb. de 2013

I walked in the dealership, I initially was just going there to check out the used car that they had sitting out in the lot. Talked to the sales guy and took the car for a test drive. Came back to the office and because of my military service he gave me a few discounts. The sales manager, the finance guy, and salesman are all very friendly, who offered us drinks and the dealer even have snacks laid out for their customers which is a plus. No pressure, no gimmicks, no secrets, everything you need is just laid out on the show floor. Highly recommend this dealership for those who are in service, very military friendly, and they have respect for what you do(unlike other dealer that I been to).

davidmorris001

7 de feb. de 2013

Matt was just outstanding in his friendliness, thoroughness on what would be done for service, accurate in his time estimate... overall just another great experience in the Service dept. I have owned a lot of cars, but have never experience customer service at this level across the board. What a great experience... you all appear to care as much about my RAV4 as I do. Congratulations and thank you.David Morris

Lnorland

7 de feb. de 2013

They were very prompt, even a little ahead of time when I arrived and got checked in. They were very friendly and informative. Said I would be ready to go in 45 minutes and it was only 30 minutes. Under promise and over deliver. No complaints and they even washed the car!

jimmb

7 de feb. de 2013

Everyone was very friendly and aimed to please the customer.

Abbysdad1

7 de feb. de 2013

Always a pleasure to come even if its for an oil change.Could Andy be any nicer and more helpful??? No, I doubt it. I'm a customer service manager and have been for a lot of years and I would hire him in a heartbeat!Thanks Andy!

Mary_L

7 de feb. de 2013

Hi. I leased a Scion xd last weekend and had a wonderful experience while I was there. Lon and Renee were very helpful and explained every part of the process along the way. I'm thrilled with my new car and look forward to working with this dealership in the future.Mary Laymon

Meschedor

4 de feb. de 2013

I made an appointment with Rudy Luther's service department because the check engine, VCS off and traction control lights had come on in my car a few days prior. When I called to ask some questions about the lights, the technician I spoke with was friendly and informative, and explained their procedure for assessing the cause of the warning lights. He arranged for a rental car for me, as I had to leave my car but continue on to work. Duane called me about two hours after I dropped off the car to tell me it was finished. He also had the good news that the cause of the problem was an issue Toyota was aware of, the fix was relatively quick, and I would not be charged. In addition, they took care of a recent recall item for my particular model year. All service personnel were friendly and courteous, and I was pleased to pick up my freshly washed car! I had a great experience, and will certainly return for any future service needs.

Teaempress

4 de feb. de 2013

Brought my new car in because the small battery was dead. I was 5 minutes before the service department closed for the weekend and i didnt have an appointment, and Kevin still got me in, checked the battery and figured out it needed to be charged over the weekend. He waited stayed around, even though the department was closed, to get me checked in and then personally gave me a ride home. On Monday, Linda helped me with a problem with ice on my brakes and gave me her persnal crd and home cell phone to call her if there were any other problems.

Christhomazin

4 de feb. de 2013

Brian Gulbrandson was a great low pressure salesman who made sure I was taken care of. The employees working the front desk and finance were also very friendly and helpful, but I forgot their names. Nice facility, great employees, terrific buying experience, and an awesome car! The FR-S rocks!

creplo7

2 de feb. de 2013

Everyone I have dealt with displayed courtesy, professionalism and honesty. I feel the previous two Toyota dealerships I dealt with (both in Kansas) were less than honest with me.

gfoley

2 de feb. de 2013

Each visit has left me impressed with the service staff; this visit was capably in Brian Watt's hands. When I arrived he was very busy with another client and I could tell he was doing what he could to accommodate her. I appreciated Doug Shirmer's decision to get me booked in, even though I was reserved for Brian. Similarly, Gail at the payment desk was, as she has been in the past, genial and helpful with questions about the billing. I have learned to trust the service staff, not a small ting when dealing with a car dealership.

gfpt

1 de feb. de 2013

My interaction with Kevin was extremely pleasant. He sympathized with my problem and expedited the service. I was pleased with all aspects of my visit. I was also pleased with the senior discount. I was very comfortable in the waiting room and enjoyed the various beverages that were available at no cost.

Donna763

1 de feb. de 2013

I have always received a pleasant greating and timely check in. When I previously had the brakes checked, I was told they were still good and did not need to be serviced at that time so I was not surprised when I was told the brakes needed to be replaced. I asked that the tread on the tires be checked which supported my suspicion that it was time for new tires. When I was going to wait for the car (four hours), Hong secured a courtesy rental.

loyaldude

1 de feb. de 2013

First contact with phone rep. was short and offered near future reservations. He was wonderfully efficient and polite. Terry Johnson/CS rep. did the intake and has been handling my needs for over five years now. Finally, I had a add-on sales need and Dan Scholer/parts rep. was excellent in providing exactly what product for floor protection that I needed. I took a book with me and stayed in a very well lit and nicely appointed client waiting room to wait for my car to be serviced.

drosten

31 de ene. de 2013

I have been buying cars from this dealership since 2003 and have found my Toyota's to be very reliable. I currently have a Hybrid Highlander (2008) which I paid extra for pure nitrogen in the tires. I have noticed that my tire pressure is never checked during routine maintenance appointments and a few weeks ago I found that the cold weather had dropped the pressure enough that I had to take it to Rudy Luther to have more nitrogen put in the tires. I worked with Linda Phang at that time and she refused to put in additional nitrogen and insisted that she could have plain air put in the tires up to 10 %. I asked her not to do that as 1. I had paid to have all nitrogen in the tires, and 2. Frankly, air has 78% nitrogen naturally, and I do not see the point of nitrogen in tires if the nitrogen level is only 10-12% different than plain air. Linda ignored my request and sent me to another person who was even less helpful. I finally got a manager who understood my issue and pulled the air out of my tires and put straight nitrogen in them. I brought my car in today for a recall notice and an oil change and, per instruction from my last visit from the manager, asked them to check and top my tires with only nitrogen. I explained this to Mark Perra who said I should not have to ask for that and that he would take care of it. Kong Yang called me when the service appointment was done and announced that they had put air in my tires despite my specific directions and requests. WHen I vented on Kong, he was apologetic and had the tires again emptied and refilled with nitrogen. On the way home I checked the tire pressure and found them anywhere from 31 to 41 when cold pressure should be 34. Also, when I paid for this I was sure I was being over charged, but probably only a dollar or two and it was not worth another argument to sort that out. I will say I had a message at home from Jennifer at the cashier's desk telling me she had inadvertently overcharged me $2.00 and that she would credit my bill. My comment on service is it is not horrible, but you have to check everything yourself. I certainly expect better than this.

brausch

31 de ene. de 2013

I have been going to Rudy Luther Toyota since 2008 and have nothing but great service. Only one time in the past have I complained about the length of time for repairs and they handled the matter perfectly! This visit was to repair a bent rim/tire from a pot-hole, after I just purchased a brand new set of tires 1 month prior. They were to quick to help me without an appointment and do everything they could to help minimize the cost without me asking! They were speedy and kept me informed the entire way - and everyone was very friendly and conversational! I love Rudy Luther Toyota and will recommend everyone I know there.

vaughake

29 de ene. de 2013

Service is awesome. Love the Shuttle service and Mike Belko.Sales - Our family has purchased or leased several cars from sales consultant, Boris Sonkin. Boris understands your needs and is very thorough in the sales process. He is very knowledgeable about your products and services. He is very patient with his clients and makes you feel special. I would definitely refer Boris to anyone who is interested in buying or leasing a car from Rudy Luther.

blackjak

29 de ene. de 2013

My wife and I were very pleased with the dealership. We are price & value oriented people and Luther Toyota gave us the best overall deal which included a trade-in. The people we dealt with were all very friendly. The paperwork went very smooth and quick which we appreciated. I would recommend this dealership to anyone.

mickbaker

26 de ene. de 2013

Friendly people and good price on both the car we bought and the one we traded in. Would buy a car from them again in the future. Sales person was very professional and prepared.

jgabanski

26 de ene. de 2013

Terry was very knowledgeable about the service I needed and when I needed to repair certain items. I prefer taking a proactive approach to the care of my car and I appreciated the advice Terry gave me for future service.

bmb9668

26 de ene. de 2013

HiI usually have a great experience here, but today not as good. I arrived at 11:15 for my appt and left just before 1:00 after an oil change. It was busy, but with an appt. made earlier in the week and a relatively minor service performed I was disappointed. I mentioned when I arrived that my friends go to a different Toyota dealership where oil changes are $21.95 with car wash fluids topped off and an overall check like you all do, but you charge $34.95. I told the service attendant about the copetitors price and she did her best to accommodate but lowering it a bit. I did appreciate that.I work retail too and I understand time constraints and busy days, but today it all seemed to go a bit wrong.

Joel Katz

26 de ene. de 2013

I brought our Camray in on January 17th as the tire pressure dash light was illuminated. Matt Knutson checked all the tires and brought the low tire up to 31 pounds. I was quickly back on the road. The following morning, the dash light was on again and the tire appeared flat. I brought the car in immediately and Terry Johnson said the repair would take 45 minutes or less. The estimated repair (a patch) was determined to be not feasible because of the location of the hole; so a plug was inserted. The work actually took about 1-1/2 hours to complete, included a car wash.So far (as of January 19, the repair seems to be holding up.The service greeters on both days were friendly and helpful as were Matt and Terry.

happy_customer 01

26 de ene. de 2013

We came in to talk about turning in my old lease and getting a new lease. Everyone from the front desk to the sales consultants to financial were friendly and helpful. Nettie was exceptionally helpful, friendly and patient with answering our questions. She made the process very easy and now I have the car that I love driving. Thank you!

karen.tepley

25 de ene. de 2013

Since I have owned my Toyota Prius, I have been extremely satisfied with all aspects of service. The staff is friendly, answers questions thoroughly, and provides advice that I feel I can trust.

Nancy Moeller

25 de ene. de 2013

I was greeted right away upon entering the service stall and then had a short wait to speak with with Kong Yang. I was given an estimate of 2 1/2 hours for the 2 recalls to be checked and the 40,000 mile check up to be completed. I watched TV and read a book while I waited. The work was completed in about 2 hours. Everyone was pleasant and Mark gave me an update after about an hour and a half telling me what had been done and that it wouldn't be too much longer. It was quite cold outside and they weren't able to wash my RAV4. They did however, have it waiting inside the service area so I didn't have to go out in the cold to get into it and I was given a coupon for a wash at a later date. Very satisfied with the overall service and it was less than what I was quoted when I made the appointment. Nancy

boidies

25 de ene. de 2013

Ernesto was great to work with. We were well taken care of. They have a "no haggle" price, but have no problem matching prices from other dealers.

Marshag97

24 de ene. de 2013

Every one of these highlighted people were responsive, accommodating, capable, respectful and thorough, certainly, professional at all times. I drove in and was greeted immediately by Terry, all my records were on the computer and before I was taken in the shuttle back to work, my car was already on the line to be serviced. It was a true pleasure and convenient part of my day. Thank YOU.

tomzclc

24 de ene. de 2013

When I got there I was intending to get a transmission fluid change. Duane informed me that I did not need one and that i had already done this. Great. I did ask to have them check the brakes and also replace a burned out light behind one of my dash fan controls. They did the break inspection and they said they were fine. They did not replace the light that was burned out that I requested to get done. Not sure why.

asteed

24 de ene. de 2013

Nice clean atmosphere. Enjoyed the delicious hot chocolate on a cold and blustery day. Financing worked great with my not so good credit. Great hospitality, feels like family! Will recommend anyone I know looking for a new or used car. Thank you!

lichenbye

24 de ene. de 2013

Very nice service. I have to say that I made a great choice buying a car from Rudy Luther Toyota. I believe I'm gonna recommend this dealer to my friends.

strawberry2

24 de ene. de 2013

It was a good experience. The sales lady, finance person and everybody involved did a great job. I would recommenend this dealership to anyone looking for a vehicle.

Asewingb

23 de ene. de 2013

Ron is very accommodating and delivers impeccable customer service. His determination to find the best solution for me keeps me coming back every three years for my new car!

Riley01*

23 de ene. de 2013

Can not remember the name of the mechanic that worked on my car, but he would be rated a "5" also. Very happy with the service and cashier departments.

Unhappy Camry guy

22 de ene. de 2013

Before you buy your Camry, hope you read this.A 2012 Camry is a cold car, meaning slow to heat up. If you do a lot of stop and go driving, it won't a ever heat up, so when you start, don't stop for a while. Dealer says, that's the way it is. I haven't had a car this cold in 15 years (my last Camry - just thought in 15 years they would have fixed it).Second, MPG in city is pretty bad (highway is pretty good). Dealer also says that's the way it is.Third, Rudy advertises loaner cars(Certified Warranty), but just found out a rental charge to check out the low MPG &cold start .RL is off 394 &169' I live in Eagan. I don't even get a ride home. My salesman suggested I go to Inver Grove and make it their problem.Not much "love" at this Dealership.Al

defiler2k

22 de ene. de 2013

The team at luther always do a great job. I had to bring in my vehicle due to it not starting so needless to say I did not have an appointment to get it taken care of. The crew at luther did not turn me away and managed to get my vehicle fixed and ready to go by the end of the day. The staff is always friendly and works hard to make sure you are happy with the repairs. I will always recommend Luther Toyota.

momycindy

22 de ene. de 2013

We have been coming to Luther Toyota since 2007 and we are pleased as punch with Jeremy and Stacy Hassler and their top notch customer service and support.We keep coming back to them because we know they will give us the expert advice and care that we have come to expect from Toyota. They always smile and greet as though we are family and we love that. We look forwards to working with them for many years to come.It also helps that this dealership is practically within walking distance of our home!I want to tell you that I was witness to just how politely and "in control" Jeremy deals with all his customers, even if they are acting very demanding and out of line IN HIS FACE.He handles them with all the grace and ease of a foreign diplomat and takes the matter in stride. I wish there were far more customer service agents like him in this world! Way to go Jeremy!!Momy and Cindy Benzaquen

Unhappy Camry guy

22 de ene. de 2013

Before you buy your Camry, hope you read this.A 2012 Camry is a cold car, meaning slow to heat up. If you do a lot of stop and go driving, it won't a ever heat up, so when you start, don't stop for a while. Dealer says, that's the way it is. I haven't had a car this cold in 15 years (my last Camry - just thought in 15 years they would have fixed it).Second, MPG in city is pretty bad (highway is pretty good). Dealer also says that's the way it is.Third, Rudy advertises loaner cars(Certified Warranty), but just found out a rental charge to check out the low MPG &cold start .RL is off 394 &169' I live in Eagan. I don't even get a ride home. My salesman suggested I go to Inver Grove and make it their problem.Not much "love" at this Dealership.Al

Unhappy Camry guy

21 de ene. de 2013

Before you buy your Camry, hope you read this.A 2012 Camry is a cold car, meaning slow to heat up (not the last few days at below zero - nothing can keep up with that). If you do a lot of stop and go driving, it won't ever heat up, so when you start - keep driving. It will ultimately heat up. Dealer says, that's the way it is. I haven't had a car this cold in 15 years (my last Camry - thought since 1997 they would have fixed that problem).Second, MPG in city is pretty bad (on a positive note highway is pretty good) so beware if you don't spend most of your time on the highway. My Deville did as well in the city. Dealer says again...that's the way it is (from the service department).Third, Rudy advertises loaner cars (Certified Warranty), but just found out a rental charge to check out the low MPG and cold start.RL is in Golden Valley, I live in Eagan. I don't even get a ride home. Called the guy who sold it to me and his suggestion was to sluff it off to a Toyota Dealer closer to home.Short story - not much love at this Dealership. Guess Camry still has good share, no need to care (hey that could be their tag line).Al

tjerry

20 de ene. de 2013

had to bring car back in for them fix what was to be fixed the first time, If they would check there work when done I would not have to bring it back in for there sloppy work

secondprius

20 de ene. de 2013

I had an appointment for an oil change that I had a coupon for. Service took longer than scheduled and the price was higher than the advertised price. I believe it was Dan Hahn who explained the price difference but I would have appreciated an explanation before the work was done.

gedellkr

19 de ene. de 2013

Amazing. I came in because the light for tire pressure was on. Kevin pointed out that I was only 500 miles away from a 15K check, and suggested I have that done since I was already there. This saved me time & lots of traffic aggravation. It was completed in about 30 minutes and when I got home I had a letter "reminding" me I was due for a 15,000 mile check. DONE!! Pretty impressive service.

lesliegoldblatt

18 de ene. de 2013

Had to make an "emergency" visit to the service department as the battery in my Prius died. Without an appointment, the service department took my car in, evaluated the battery and replaced it -- all within about 90 minutes! Everyone was very friendly, polite and helpful.

haujm

18 de ene. de 2013

Service appointment was for a recall of a 2010 RAV 4. Work was done promptly and the car was washed and ready when predicted. I have been very satisfied with this dealer.

jmtoso

18 de ene. de 2013

I usually have service at Maplewood Toyota. It was due to your persuasive phone solicitation that I went back to you despite the longer drive. Your staff found service that was needed--differential fluids. Your service was timely--actually shorter than estimated. Thank you for this pleasant experience!John Toso

cavanagh

17 de ene. de 2013

Toyota employees have always treated me well. I came in for an oil change but they found a leak in the water pump. I admit I wasn't delighted to know my bill would go up by $415. but Matt said he'd see if I was entitled to any discounts. Mike Belko has provided transportation a few times over the years. I've observed that he must have been well trained in his driving skills.And I want to thank the young woman who offered to bring my car in from the cold. I really appreciated that.My only complaint is that my favorite public radio station disappeared. It's the only station I listen to so I've forgotten how to reset it.

wandaanstett

17 de ene. de 2013

Matt Knutson let me know that I'm not alone in having the low tire light come on a lot recently. This was my third visit to address it in the past month. While Joel Smith was putting air in the tires he found a nail in one. You were able to fix it immediately and while doing that, another nail was found in another tire so that was fixed, too. Mia Karnowski updated me on the situation for that. I appreciate that I can stop in to have you put air in without cost and get help when I need it.

sthune90

17 de ene. de 2013

Tony Banse was an awesome car dealer. I really enjoyed working with him and would recommend him to anyone. He was very helpful and friendly. It was my first time buying a car and he helped me through the entire process. I am pleased with the customer service provided by Tony and I am very happy with my new car!

mlofstie

16 de ene. de 2013

The work was done well and very prompt. I could tell the difference pin my vehicle as soon as I drove it.Very courteous workers.

pearlaussie

15 de ene. de 2013

It is always a great experience having service done at Rudy Luther Toyota, even if I have to go out of my way sometimes to get there. The extra perks, like comfortable waiting areas, clean service areas, prompt and efficient estimates of cost and what is wrong are a reason I don't mind spending a bit more for simple maintenance items. I feel like I am important, yup lil ole me, and I do appreciate the courtesy shuttles when needed, like today. From the service area to my home and when the XB was ready, a pickup at my door back to the dealer, how nice. Everyone takes the time to chat and help me find my car when I don't see it right away. Top Notch!!!!!!!!

denise.harris

15 de ene. de 2013

I have always been impressed with the service at Toyota regardless of who I work with.The cleanliness of the service area where you drive in always amazes me as well as the rest of the building.They always want to make sure that everything I want or need is taken care of.

rossl

12 de ene. de 2013

Hi, wanted to write to tell you of my positive experience purchasing a used Scion xB from your dealership. You have great employees that walked me though the sale, items that needed replaced or repaired as part of the sale, and the closing/warranty of the xB. I've already told others of your employees and service. Two other things I liked are the waiting area for customers and the building itself. Thanks for the awesome xB and the people who helped make it even awesomer. Ross.

PeggyJD

12 de ene. de 2013

I love to come here! I always bring work to do, as the wait times are sometimes a bit long but the atmosphere and amenities are very conducive to a wonderful experience. I love the big windows, the clean bathrooms and waiting area, the coffee selection, the tv's, the fruit. And the people, whom I have come to know because they stay with this dealership, are always very pleasant. And I always look for the inimitable and fantastic Jodi Fahey, the woman who sold me my car. Keep it up. It's very, very pleasant to come and wait for my car! And the car always feels "happier" and drives so nicely when they're done with it. And I LOVE that they wash it and vacuum it out for me. I feel like a queen when I leave your place. Thank you!

anna lisagross

11 de ene. de 2013

Rudy Luther employees are friendly and competent. I feel relaxed about turning my car over to them. I appreciate the shuttle service, and the free car wash with oil changes. This time I needed quite a bit of work done, and found Jeremy's explanations to be clear and helpful. A part was ordered incorrectly, so now I need to take the car back. This is frustrating, but I'll get a loaner car to use for the day. This is a reasonable error, and I appreciate their honest service.

dtjaden

11 de ene. de 2013

It's the experience at the cashier's counter when put through the ringer when writing a check. I've been writing checks here for years on 7+ different Toyotas and when their check approval system doesn't work you feel like a fraud. Need to find a far better way to treat regular, reliable, and credit-worthy customers at the cashier's counter. I might be back, but I will also now test other dealers who can perform this work....I brought my Lexus LX470 here for service, but now I think I'll take my Land Cruiser to Lexus of Wayzata instead.The intake guys in the garage and the service work itself are very good, but feeling like a possible criminal at the payment counter is unacceptable. She tried to get the system to work 5 times and it wasn't working today. I began to count out cash from my wallet on the counter top and all of a sudden she blurts out "it went through" and when I told her to cancel it I was paying cash it was apparently too late. The mere fact that my check after all these years STILL requires your computerized verification is insulting. You need a far better way to treat your long-time, loyal customers who are extraordinarily creditworthy.

Joseph George Horvath

10 de ene. de 2013

Sevice was performed in the time quoted and we were provided the discounts as mailed to us. Also, when we initially purchased the RAV4, Boris Sonkin previded otstanding advice and support.

almize

10 de ene. de 2013

Service appts on-line are plentiful. Time and cost estmates are very accurate. Waiting area is clean, comfortable and quiet.Staff is well trained and friendly.

toyotax2

10 de ene. de 2013

Service is always friendly, on time and fair. They describe the work, offer suggestive services without pressure. The washed car is just icing on the cake

tsweetman

10 de ene. de 2013

I don't even know where to begin. First off, the salesman that I dealt with hung up on me, so I called back, he then said he had a customer with him and to call back in five minutes. Upon doing so he never picked up. I left a message and he never returned my phone call, so I called him back the following morning. This particular sales person was rather rude and short on the phone, needless to say I drove from Sioux Falls, SD anyways to buy a vehicle. He told me to give him my DL number and date of birth so that he could get the paperwork started while I was on my way, that never happened. He also told me to make my cashiers check out for a certain amount, when I finally was able to get to the finance person the check was made out for the wrong amount. Roughly $1200.00 off. I suggested this come out of his (salesmans's) commission and was told this is only a $200.00 deal. So there I sit finally after much delay they agree to do what I suggested and mail the title to the county courthouse where I live so that I could pay the sales tax there. All and all this has been one of the most, if not the most terrible experiences purchasing a car (or anything else for that matter) that I have ever been involved in. TS

brewe

9 de ene. de 2013

The staff in service are very friendly and knowledgable. The service greeter, Marita is very friendly and pleasant. The service advisors are very knowledgable and explain all costs clearly and in detail.The cashiers are very prompt and friendly.

mary_dowling

9 de ene. de 2013

Even though I was 50 minutes late for my scheduled appointment, they fit me in and finished the job ahead of the estimate. the end

steinberger

7 de ene. de 2013

We took out a new lease on a 2012 Camry and felt Jay did a great job. I did not feel the credit lady explained everything as well as she could have but all and all we had wonderful service setting up the new lease.

fergie31

7 de ene. de 2013

Service was great from the moment I walked in. I did not feel pressured to buy or make a decision. All my questions were answered quickly and there were not a lot of extras after price was agreed upon. I would high recommend and have recommended this Valerie and Joe to family and friends.

peterslc

7 de ene. de 2013

Peter made this purchase happen efficiently and was excellent to work with. He knew he had a female customer who does not like the entire process of car dealing...he was sensitive to my needs, heard what I had to say, got me the exact vehicle I described and we were able to do this with very little "manager" involvement. I would recommed Peter to anyone I know who is interested in vehicle trade or purchase and I have complete confidence in Rudy Luther Minnetonka. I used it on my previous vehicle purchase and I will definitely use it again in the future.Linda Peterson

Jsanoski

7 de ene. de 2013

So happy with my new car! Thank you!! The worst part is requiring a review of 25 words before accepting it! Thank you again team!

gaf_07

5 de ene. de 2013

Everyone was very helpful and I didn't feel any pressure. I visited 10+ car dealerships in order to find a car, and Rudy Luther had the best service, friendliest people, and were the most honest. No hidden fees or costs, and the lowest price was given up front.

j.v.winslows

4 de ene. de 2013

I sought to purchase our next vehicle over the internet because I abhor the game playing that seems inherent to car buying. This proved to be an expedient, efficient, and pleasant way to do business. I was able to clarify what was included in their base price (i.e., not all dealers include carpeted floor mats in their initial price quote, nor is the price quoted for accessories the "installed price") so I could effectively evaluate competing price quotes. I dealt with Justin MIles and we had an agreed upon price on the vehicle and accessories before we ever set foot in the door. I was honestly expecting some kind of "surprise" that something wasn't included in the quote but it never happened. This was an almost stress free way to purchase a new vehicle. There is only thing I would have appreciated. I would have preferred to have the option of exchanging the carpeted mats for a credit on the weathertech mats since I did not want the carpeted mats that get so dirty in our climate. I will never, ever, go back to going to one dealership after another only to receive price quotes that never compare "apples to apples" again. The whole process of deciding who would get my business took only one morning on the internet, sipping my coffee in the comfort of my own home. Who can beat that?

Lilschenk

3 de ene. de 2013

Above and beyond in every way. Brian was amazing and made sure we had a large rental for our large family. Mia noticed the start of my car didn't seem right and had it checked and sure enough I needed a battery which long took care of promptly. A+

relhai

3 de ene. de 2013

Great experience. Todd seemed somewhat unfamiliar with the Prius line, but was quick to get information for questions that he couldn't answer himself. Took as much time with us as we needed, helped us find just the car we wanted, and even "laid low" to wait for us the next day so he wouldn't be busy with another customer!

mimosa.greer

3 de ene. de 2013

There were two recalls for my vehicle so I took it back to the dealer I bought it from. They were great! It was easy!

dave5544

3 de ene. de 2013

Andy Kelm goes above and beyond in each customer interaction! I would recommend the Rudy Luther's service department to anyone looking for great service at a fair price. I even bring my Lexus RX350 to RLT for service.

ctorelli

3 de ene. de 2013

I went there just planning to test drive a RAV4 and ended up buying a Highlander. Lon was extremely helpful to uncover my needs and to compare the highlander with other makes. The whole sales process was very smooth. I did not feel pushed at any moment, but got great advice. Highly recommend this dealer.

DougToft

3 de ene. de 2013

Folks in service are always friendly. Appreciated the free car wash with the warranty repair. Also, Boris has sold us three cars. He's fair and helpful.

skymus

2 de ene. de 2013

Thank you very much! I appreciate this included in my lease oil filter change service! Wish successful 2013 year to Rudy Luther Toyota! Keep it up!

Richard Schirmacher

2 de ene. de 2013

Good courtesy upon arriving and with the follow up work. Pleasant surroundings in which to wait for my vehicle. Loved the free coffee and muffins. Good all the way around.

caremaster

31 de dic. de 2012

Brian was a great source of information on the vehicle I was interested in purchasing. I enjoyed his no-pressure customer service - as I am always turned off by an aggressive approach. It was so easy to work with him - he was very interested in meeting my needs even though I know he has his own sales goals.The financing piece was a breeze, the smoothest financing AND closing I have ever experienced. Renae was a "friendly" professional and she made it so easy for me to jump in my new car and drive away. I have already made mention of your dealership to friends - outstanding customer service!

Lhovey

31 de dic. de 2012

The guys at Rudy Luther Toyota were amazing, bending over backwards to get me in the car I wanted, at the best price, right away. I would definitely buy from them again!

mquill

30 de dic. de 2012

Duane was very professional, open and clearly cared about the car, its repair and my experience of competent and affordable service. He was attentive and present. When my tire light continued to go on, he graciously checked and assured the balance of the tires.

Arthur Owen

29 de dic. de 2012

They were very honest and finished their work within their time estimate. Linda was very pleasant, helpful and easy to understand. She came and got us when the job was finished.

travelpro

29 de dic. de 2012

From the time I placed the call to request service to the final hand-off of my key, the Service Dept was sharp, prompt and friendly. They got the job done when promised with no phony upselling attempt. I waited in the lounge and could see the same care and attention being given to other customers around me. There was nothing negative about my visit, and there is no question that I am taking my car there again.

donnakaplan

28 de dic. de 2012

Very friendly/helpful. They recommended a very reasonable 40,000 mile check-up - everything okay. I decided to wait for the service, and found their waiting area very nice (desk area, computers available, large screen TV,free beverages, popcorn, donuts).

csvanoe

27 de dic. de 2012

I have driven Toyota Camrys for 25 years, first in Wisconsin and now in the Twin Cities for the past 12+ years. I have always been satisfied with the service at this dealership! No complaints! Carol Svanoe

abbiefox

27 de dic. de 2012

Our experience was wonderful. Boris was great, he gave us an idea of what our payments might be and was pretty spot on so we knew what to expect when we talked with Renee. Boris was extremely knowledgeable about all the cars on the lot and we felt comfortable when he gave his suggestions that we could trust him. Renee was efficient in finding us a great rate and made the paperwork process very easy.

johnnyshaw09

27 de dic. de 2012

Greetings Mark and RL Staff. This is my third 4Runner and it is one fantastic truck. 1999 SR5 with 205,000 miles. I bought it in 2005 with 68,000 miles off your lot. I still think this year and this truck is the best all around SUV ever built with great performance, ride, looks, interior comfort, durability and vision from the driver's seat. MPG +23 in summer with V6. And the electric rear window has always been my favorite. And I can still get it serviced and have had it serviced nearly exclusively and regularly at RL Golden Valley. I trust your people and your work.I plan to get 300,000 miles from this vehicle.I brought the truck in last Thursday Dec 19 for four things. Duane was outstanding and helped me check in the vehicle.1-Oil and filter.2-Brakes sticking.3-Check engine light on/off and rough idle.4-Balance and rotate tires as I felt a shimmy at 68-70 mph.Whew, $1,700 later and at end of Thursday, I had fresh oil and filter, rear brakes and seals, the oxygen sensor replaced and tires rotated and balanced. Duane even showed me the existing greasy rear brakes/seals so I could see the leakage before I authorized replacement. It was obvious, greasy brakes.OK. My report is that the truck idles like a champ, the brakes are working great, I trust the oil and filter are lubing and filtering.But I still feel the shimmy at 68-70. Tires are brand new Good Year Wranglers. I always loved the smooth ride of this vehicle, this shimmy bugs me. What can we do? Did the balance get done right? Is it a bad tire?Thank you for considering a solution. I don't want this to become a big deal. Maybe you should take it for a drive on Freeway and see if I am blowing smoke!Happy Holidays. In gratitude. John Shaw 612-817-6828

dad172630

27 de dic. de 2012

This dealer provided a good experience all the way around. They secured the vehicle we wanted when we viewed it online. The photos and options described were accurate. We drive up 3 1/2 hours and the vehicle was ready for delivery. We test drove it and had plenty of time to ourselves to inspect the vehicle, and then the financing process was quick and painless.

murphy_m_98

27 de dic. de 2012

While I was a little disappointed that the check engine light came on, and a repair was required for my 2008 Toyota, the service was really good. They kept me informed throughout the process. The diagnosis was quick and the repair was done in a timely manner. The waiting area was clean and comfortable.

BikerGrrrl

27 de dic. de 2012

My car is always taken well care of. This service felt exceptionally nice since not only were my service needs met, my car was very clean both inside and out. As long as that's included in the service, I will keep coming back! I also appreciated the valet, which was new since my last visit. In the past I felt a little "dumped off" after I paid. Having someone open the door and ask if I needed help finding the car was a nice touch.

troyboy31

27 de dic. de 2012

Great experience! Great people!! I only wish two sets of keys were provided with every vehicle. People expect two sets of keys everytime they buy a car!!!

wagnerma70

26 de dic. de 2012

Enjoyed working with Wayne Rocek who is extremely experienced and patient, not only with me but also Toyota. Even though Toyota doesn't seem to have its act together, Wayne attempted to keep me updated as he learned the moving delivery date and the lack of marketing materials.

lindsey.dreesen

26 de dic. de 2012

Chad Williams gave great customer service and had a friendly disposition. He gave great description of the RAV4 and was prepared for our visit each time. He also had great follow-up after our visits. I was very satisfied with the pricing of my trade-in and for the lease. The prices at other dealers were no match for the great monthly deals at Luther Toyota. It was a big incentive that this dealer had recent graduate deals. Renee Anderson was also very patient and helpful in the business office. I was very pleased with my entire experience at Luther Toyota.

eedavis

25 de dic. de 2012

Jodie was awesome! She was very patient with me the entire time and got me into a brand new car with payments I can afford all on my own. I walked in thinking I wanted to buy a Prius but then realizing the payments were out of my league she helped me find something as cool in a 2013 Corolla. I love this dealership and have loved this dealership since I bought my first gently used 2005 Toyota Corolla from this site in about 2006 - since then I have been using their service center for repairs and I love their Luther extended warranty contract where I can use a rental and not have to wait while they repair my car or do oil changes. That extra warranty is very valuable and worth adding to your financing. I loved Toyota so much, that after I got my 2005 Corolla I convinced my mom to buy a Toyota after she kept trying to pursue finding a reliable Volvo (never happened) and she was totally won over! I am still working on my brother - but we are becoming a Toyota family!I really appreciated the way Jodie made me feel comfortable throughout this process and I couldn't feel any more pleased with my purchase or with my experience in doing so.

lms7319

23 de dic. de 2012

Everyone was friendly and fun including my first interaction at the receoption desk. The vehilce I was interesting in was prepped and waiting for me to test drive. The process was efficient, fast and I was impressed with the over all look of the dealership. Comfortable and friendly. I am very happy with my RAV4 and would / have already recommended this dealership.

nancykennedy

22 de dic. de 2012

I've used Rudy Luther Toyota for years, and I am very satisfied with the service. They are courteous and attentive, and I like the waiting area.

Sally Mix

22 de dic. de 2012

Service & Doug were great as usual. Getting the appt. was a real pain. Dates were screwed up and if I Hadn't checked my email would have been off by a week. Still would go here for sure.

cpoppe

21 de dic. de 2012

I made the service appointment online after my car's electrical system suddenly began displaying incorrect information for several days ( showing all the taillights were out, when they weren't) and the check engine light went on. Naturally, when I arrived at the service bay, everything was working just fine.Mark Perra has been the service advisor on my car for most, if not all, of the time I've owned it. (It's a 1998 that I bought from you in 1999!) Looking at the situation, Mark told me that in all probablilty, a short had developed somewhere in the system and that I could expect this problem to happen again, eventually not going away, at which time we could get it fixed. He checked over my maintenence record and we decided to just change the oil and run it through the car wash. While I waited, I relaxed in your very comfortable lounge and had a cup of coffee. When Mark came to tell me my car was ready, he also gave me a head's-up on some maintenence work that we should do in the spring, based on a test drive taken by the service personnel. As always, I asked him if I should be thinking about a new car ( mine has 203,000 miles) and he reassured me that my car is running just fine and that the work that needs to be done is pretty routine for a car of its age and mileage. So, I went home a happy, satisfied customer, confident that my car will continue to meet my needs and expectations for a long time to come. I just love this car and I really appreciate the sense of continuity that I get from being able to rely on Rudy Luther and Mark Parra to give me sound advice and excellent service.

aliciaschaub

20 de dic. de 2012

I came to Rudy Luther Toyota after totaling my Ford Focus in a head on collision. I was very upset and stressed about having to purchase another car when I was not expecting the added expense. I initially decided on a Toyota after I was told by friends and family that they are excellent and reliable vehicles. After discussing my accident with Josh on the phone, he found a few vehicles within my price range that he felt fit my lifestyle and current living situation. Josh had a ton of information about each vehicle and listed the features that he felt were the most beneficial for me personally. It was a completely stress-free process and I honestly could not have asked for better service from Josh or any one else on the Rudy Luther team. I was not excited about purchasing a new vehicle at the start, but left the dealership feeling content. Everybody was honest and helpful!!! I would recommend this dealership to everyone I know and will continue to use Rudy Luther for all my service, sales, and finance needs in the future. Thank you Josh Sternau and the Rudy Luther team :)

lisaschutte

20 de dic. de 2012

We contacted Rudy Luther Toyota regarding a vehicle that we found on their website, and were given Josh as our salesman. From the very beginning we explained to him that our daughter who lives out of state was purchasing the car, although we would be picking it up for her and transporting it to her. He didn't explain to us ahead of time that it was IMPOSSIBLE to purchase and pick up the vehicle that day without her physically being there to sign for the title and other paperwork. (Other than having it Fed Ex'd, which obviously couldn't be done the same day. We drove 3+ hours to get to the dealership.) We understand that it was not his rule, so that was not the issue, but it would have been nice to be informed of this ahead of time since we were planning on bringing it home that day. When we tried to ask questions as to different possible options, he was very rude and cocky in stating that it just wasn't going to work and all the reasons why it wasn't going to work without her physically being there. It was very frustrating, and not the Customer Service that we were expecting from Luther Toyota (we had heard great things from friends who had purchased a vehicle there). We decided that we had had enough of Josh's cockiness and rudeness, and asked for a new salesman. We were given Matt and he was much more professional, and we made the purchase. Another disappointment in Josh was that he told us that he would call us back the evening before we drove up to purchase the car. I wanted to put security money down to make sure that it would not get sold before we got there, but he said that it wasn't necessary. When he didn't return our phone call, I called him at 7:30 pm on a Friday evening to the phone number that he had given me. When he answered, I could tell that he wasn't real thrilled that I had called, and he said that he wasn't at work (I didn't realize that the dealership was closed on Friday evenings, but since he hadn't returned my phone call like he said he would, I was just following up to make sure that the vehicle was still available before we drove 3+ hours up there in the morning.) I reminded him who I was, and which vehicle we wanted, and that I was just calling to make sure that he knew that we definitely wanted the car and that we'd be coming in the morning to get it, and again asked about making a deposit to hold it until we got there. He just said he'd call me in the morning around 9 am, even though it was obviously a couple hours after the time we were planning on leaving. At 6:30am, the following morning(AFTER I had responded to his original email, plus had told him over the phone that we wanted the vehicle), I got the following email from him:Hello Lisa.I am following up to make sure that the email I sent you yesterday was received. With certain providers, my e-mails never arrive at their destination and I want to make sure mine made it through to you as they do often end up in your SPAM folder. Of course, if you need more time to review the Camry information I sent, just let me know. You are also welcome to call me anytime directly at to discuss any options.Is there a best time of the day to reach you and a number you prefer to be called at? Thank you for giving Rudy Luther Toyota and me the opportunity to help and I look forward to speaking with you soon.Josh SternauSales ConsultantRudy Luther Toyota/ScionWork: 763.222.2081 Cell: 763.234.3202 Email: joshua.sternauatrudyluthertoyota.comAfter receiving this email it totally made us feel like a Number, rather than a valued customer. It also showed that he didn't really put it together that I had already told him that we wanted the vehicle, and was willing to put a deposit on it. It also makes it sound like it wouldn't be a problem for me to get in touch with him at the number that he gave me, so we didn't feel like he should have brushed me off so quickly when I called him at 7:30pm just to verify that the vehicle was still available.We do understand that the law is the law regarding signing the title, etc., and it would not have been an issue if we had known it ahead of time, and also if we hadn't been dealt with the way we were by Josh. Hopefully it was an isolated incidence. I do believe that professionalism and customer service go a long way in repeat customers, and if we had only dealt with Josh I can guarantee that we would not have purchased the vehicle, nor would we consider Luther Toyota for future purchases. Aside from that, we were very impressed with the facility, the people and service we received while making the transaction and we would consider purchasing another vehicle from Rudy Luther Toyota in the future.

jonminsberg

19 de dic. de 2012

We bought a new 2012 Corolla in May of 2012. Very happy with the experience. At work, we had a company Avalon, and the fellow who takes it home every night wasn't happy where he was having it serviced. Rudy Luther Toyota is on my side of town,so I brought in the company car. The amount charged was a fraction of the estimate I signed, and it was returned to me earlier than expected, very nice, since I was waiting. I've found this to be typical of my experiences at the dealer, and at Luther dealers where I've bought other cars.

marthagalbrecht

18 de dic. de 2012

Your employees have been there for a long time, which speaks volumes about management, are friendly, knowledgeable and professional. Terry, who was my service representative, showed and explained to me why I needed to replace my tires. Also, the space you have created for customers waiting is exceptional. I bought my first Camry for $4,000 out of the newspaper. Your salesman at the time (at1999), told me he couldn't beat the price that I had from a woman who needed to sell her car with 4500 miles on it. I was impressed then and brought my car to you for all maintenance until I bought a new one in 2010, though the car is a 2011.

marian.dahlberg

18 de dic. de 2012

Doug was great! Efficient, knew his stuff, speedy, knowledgable, pleasant to work with!The driver of the courtesy van was also EXCELLENT!! Courteous, prompt, professional, friendly. I believe his name was Michael (young guy, just graduated from St. Thomas? with degree in finance.) He will go far in this world! Great kid!I was just telling Michael that I have always had AAA+ experience at Rudy Luther Toyota for sales and service. Everything is so efficient, pleasant, and luxuriously focused toward the customer. I couldn't ask for better service!!

arlene.williams.986

17 de dic. de 2012

Great service, knowledgeable service department staff, and very professional. They understand and care about your personal schedule and respect is their mantra. I drive 20 miles to use this specific dealership.

colleen F

17 de dic. de 2012

I have complete confidence in this dealership. Always get the best service and never feel like I need a second opinion.I have been coming here for years.Thanks to AllColleen

douglees

14 de dic. de 2012

Andy usually takes care of my oil change service and today he took care of new tires, oil change and timing belt.. He does a great job and goes out of his way to work with me when I cone in... Thanks Andy for all you do!!!!

dahlbm01

13 de dic. de 2012

I just got a new Venza in May. They first time I tried using the heated seats they didn't work. I came in to get that fixed. I was told it would be an hour and I was there for just about two hours. The problem was fixed but the fact that it took twice as long and not once did someone come to me and say "Oh, we're having trouble finding the issue" or "we found it but it'll take us a lot longer than we anticipated" is just bad customer service in my book. So my first service experience with my new car was a bust. It doesn't give me a lot of faith in that dept.

wilcoxd

13 de dic. de 2012

We saw the truck we purchased on Cars.com and decided to make the trip from Des Moines, Ia to see it. The employees were great to work with and we had a very low pressure experience in dealing with your employees. Everyone was really great about hanging around until all the paperwork was done and we were ready to drive home. Dealership closed at 5:00pm and we were back on the road at 6:30pmWe did notice a problem with the heater on the way home, but I made a call to the Service manger and he told me to call a local Chevrolet dealer and take it there to be fixed, that he would work with them since we had a 30 day warranty. So even though we found this issue, overall our experience was a great one. I would definately recommend your dealership to others. Well, I am being to doubt myself today is day 6 of having my truck and this morning I made a stop on my way to work and my truck would not start when I came back out of the store. I had to call the dealership that was going to fix the heater and have it towed to their place of business to be fixed along with the heater. Definately no off to a good start.

mlvideen

12 de dic. de 2012

The oil change was completed promptly. I asked them to check my battery. It was recommended that I replace it. That was done very quickly. Everyone was pleasant and professional.

Johander

11 de dic. de 2012

I was pleased with the service and price I eceived except for thetime it took to get my vehicle to me when I was told it was completed. I brought it in at 10:15 a.m. and told the service person I would be back to pick it up in the early afternoon. When I arrived at 3:00 I was told it was almost done so I waited in the waiting room for about 10 minutes when Andy came in and told me I could pay for it because it would be "brought up" in a Few minutes. I then proceeded to wait for approximately 45 minutes before it was finally delivered to me! I think this is unacceptable.Andy did a good job for me but I think someone in the back froom screwed up and didn't work on the van for a very long time. This changed my feelings about your dealership from excellent to OK!Bill Johander

crimescene

11 de dic. de 2012

Every visit that staff is courteous, helpful, and really seem to care. My only complaint is that the prices of some of the services seem high.

chris.schneider

10 de dic. de 2012

A year ago I experienced a long wait time for my car for an oil change. No one came to tell me my car was done. I had to go to the Service desk and ask. At that time, I was given a free oil change, the last one when fine. This Saturday I had another oil change I had scheduled and again waited more than 90 minutes and had to ask. I was given "it's Saturday, as you can see we are very busy" "I don't normally work on Saturdays". I asked when my car had been completed and never got an answer to that. I was not charged for the oil change but my time is valuable and when I bring in my car and wait, I should NOT be made to wait if my car is ready.

Toyota Rudy Luther customer

10 de dic. de 2012

From the moment you set foot into the dealership, the atmosphere is different than any other used car dealership. This dealership is supposedly one of the largest in the Midwest. Their fair pricing minimized the amount of haggling needed, as their salespeople are not paid on commission. From Theo to John the service was exceptional. I really got the sense that they wanted me in the best car I could get for the price (rather than the other way around). Theo took a long walk in the cold finding my car and gave honest opinions about the other cars I was considering. John helped us finance, being honest about which frills he thought were necessary and which weren't, for a couple in our situation. This dealership offered a clean, large showroom, cookies, and a relaxing, friendly environment. I wouldn't hesitate to recommend this dealership to anybody. I am satisfied with the car so far,and the Toyota certification checked out against an independent mechanic's investigation. The mechanics looked hard, but couldn't find much wrong with the car. Trustworthy, reliable service. I would highly recommend this dealership.

nhanvik

7 de dic. de 2012

Everyone is very polite and helpful. I trust Terry to know what work needs to be done. Your service dept has kept my 1999 Corolla in good working order for many years. If I get a new car, it will be a Toyota. The service dept. is very important when you buy a car. You only deal with the sales people once, but the service dept. is forever. I like having a comfortable, clean and attractive place to wait for my car. Dealing with repairs can be stressful and it helps to have a place to relax. I put on my headphones and read my Kindle while the techs worked on my car. The wait was very pleasant.ThanksNora

MrBeeskow

7 de dic. de 2012

This was by far the best experience I have ever had in purchasing a vehicle. Bill Devries is a class act. From my initial conversation through the sale, there was no pressure. I would recommend them to my friends and family.

cmicolichek

7 de dic. de 2012

My entire experience was professional, organized and fast! Ron was took his time with me and ensured that all of my needs were met. I would definitely recommend Ron to anyone looking to purchase a vehicle. The dealership staff was friendly, helpful and the environment pleasant. I love my RAV4!! Thank you.

ipekur

7 de dic. de 2012

I brought the car for the recalls. I asked also to look at the muffler holes(water was dripping out of them and bubbles, and gas). Also look at the transmission not shifted properly.Customer service and friendliness were the best (uncommon, so very nice surprise!) through the dealerships, but not enough to make customer satisfied.)Since I was told recall will take 4-5 hours!!! I took a shuttle. Shuttle drivers were great, punctual and friendly. Duane, was very nice and understanding.When I was picking up the car - I was told that NOTHING was done to it and no issues discovered!It seams to me that tech didn't want to spend time to look at the car. Holes in the muffler were very pronounced. Transmission acted up when I drove of the lot. So I really do not see how tech could have not seen them. In their defense i was asking to look for my issues for free while they are looking on the recalls. But I was expecting more from the dealership. I am most disappointed for the loss of time. I will have to spend another 1-2 hours to diagnose my problems somewhere else.

padilme

6 de dic. de 2012

Really enjoyed the service and the friendly staff, new to the area so I felt very welcomed. Duane did a great job explaining the type of service the car needed, and call me to make additional suggestions based on recommendations by the Service Dept. Larry took me to work via shuttle service, very friendly guy. He picked me up as soon as the car was ready.

Dick Miller

6 de dic. de 2012

Always a fantastic experience. Courteous and very professional from greeting through checkout. This dealership couldn't be more welcoming. It is a place at which I would be proud to work

eugenekagan

6 de dic. de 2012

Boris was great, he was friendly and very Knowledgeable. The best car salesman I ever worked with !!! He help us choose the right Camry and did a great job explaining different options

Shirleyjt

6 de dic. de 2012

I've been bringing my 2004 Hylander in for regular service as long as I've owned it. Everyone in the service area is super friendly, knowledgeable and thorough. I trust they will tell me what needs to be done right now and also what kinds of upcoming service will be needed; they warned me for almost a year that my brakes were going to need service, or that my tires were getting close to needing replaced. That's nice because I can budget for it and also because I trust that I won't be stranded somewhere with car troubles. Only thing that could be improved is the friendliness of the cashiers - just acknowledge me when I get in line even if you're busy with paperwork. Love the shuttle service, complimentary vacuum and car wash!!

CBudion

5 de dic. de 2012

This is the second vehicle I have purchased from this dealership, have had great experiences both times. Both Michael and Renee were great to work with.

balfour7

5 de dic. de 2012

I always wait for my car and very much appreciate the comfort and convenience of the guest lounge. Today I really appreciated the bananas because I had not had breakfast. Linda Phang, my assistant was professional, courteous and pleasant. Thank you.

KCopa

5 de dic. de 2012

The individuals we dealt with accommodated our special need and facilitated our purchase in a timely manner. I also received a call back from the finance department in response to some questions and was helped very much. Sorry, I don't remember her name. Everyone we dealt with has been friendly, professional and helpful. Thank you.

Jennifer Bauer

5 de dic. de 2012

This is the third car that I have purchased from this dealership. Due to my recommendation my son and my daughter in law also puchased cars here within the last 6 months. I hve always had good experiences here and will purchase my next Toyota from Rudy Luthers.

gfretheim

5 de dic. de 2012

Very classy dealership. We were impressed with everyone with whom we had contact. Boris was thorough in his proposal, his follow-through and his training us in everything the car has to offer. We left with a car and a full understanding of how we can enjoy our Highlander to the max. Thanks all

ellen_hughes

5 de dic. de 2012

It is a pleasure to have service at this shop! They make you feel special. They went out of their way to explain things to me in response to my questions, and they even took me home, so I wouldn't have to wait while they did the 30,000 mile service on the car which was returned to me spotlessly clean inside and outside when they were done! I didn't even mind paying the bill. They take better care of me than my mother!!!

ajuwa

4 de dic. de 2012

My experience at Rudy Luther has been phenomenal. I was able to get good deal and a great car( Toyota Camry SE 2012). The experience was hassle free, hands down and no "buy" pressure which I have experienced at other car dealers.I would definitely recommend Rudy Luther Toyota for others too.

Andrew baebenroth

4 de dic. de 2012

Technician was very crabby and seemed to be hurrying me instead of answering questions I had about problems with my vehicle. Worst service I have ever had at a dealership. I bought my truck at Rudy Luther and had a wonderful experience. I hope the service department will take more time with future customers.

timtracy81

4 de dic. de 2012

Jodie Fahey was great in helping me find my truck. I was looking for a very specific model near the end of the year and with Jodie's help I have a beautiful Tundra TRD in my driveway!

Lnorland

4 de dic. de 2012

Anastasia was a pleasure to work with. She took a process that is not very enjoyable for me and made it comfortable and bearable. Pricing was great and everyone was very friendly! Will definitely use this dealership again!

jaune

3 de dic. de 2012

When looking on Edmund's for prices of a 2012 4 Runner we new what to expect. We were happy to find the Luther price to be below what most people in the Twin Cities were paying.Matt Gilbert went out of his way to have our vehicle ready in a timely manner and was informative, helpful and friendly. Thanks for the great new vehicle. We love it.

SVanSlooten

1 de dic. de 2012

This is the third new car I have purchased from Dan Thai. He has always done a fantastic job of getting me the exact car I want. Always able to answer questions that I have on the car without feeling hurried.

collier123

30 de nov. de 2012

What a bummer! I have had such a GREAT experience with Michael Gallob, who sold me a car. I would even buy one again if I didn't have to SLINK PAST this all flash, no delivery service department to buy another car from MICHAEL. In the beginning, I had a great experience setting up my appointment to have one of two extra keys reprogrammed (my spare had stopped working, but I had another one from the previous year's model). I even added on having my cabin air filter replaced, just because my scheduling call was such a pleasant experience. But that's where it ended.From the moment I walked in for my appointment, I was treated to terrified stares and standoffishness from the employees on the service floor. I tried to go over the possibilities with the guy who checked me in, but he seemed confused by the fact that the key I was having reprogrammed was not, in fact, working already. He seemed confident that someone would be able to reprogram it, however. Then I got a call: neither of the keys was programmable, the manual keys were not even working in the lock, and replacing the key would cost $240 just for the key body. I was confused: had my keys somehow gotten switched? Was this something they'd seen before? These are reasons you go to the dealership: for answers and for experience with your make and model of car. But, no, it seemed this was something no one had ever seen before. I told Duane to just replace the cabin air filter and I would call back when I had authorization from my company to buy a $240 key. I called back ten minutes later and I was put on hold for 15 minutes, during which time I was reconnected to the front desk many times, then told that the car was finished and ready to pick up. Defeated, I returned to the shop to find that I had been charged the entire key reprogramming fee. The woman who handed me my invoice told me I could talk to someone else if I had a problem with that. So I walked back onto the garage floor. When I approached Duane to ask about this, he said that not only was I responsible for the entire fee, but I would have to pay it again if I decided to buy the key body and have it programmed. I told him that I had tried to call back within a reasonable amount of time, and I asked about the failure of the mechanical key, if it might indicate something that had been wrong with the car when I purchased it - perhaps a mismatch in keys. I was told that I could perhaps try some WD40 in the lock. I guess $60 in diagnostics doesn't cover a squirt of WD-40, or even really trying to solve the problem.With new diagnostics, hooking up to the machine again, and the key body, the whole repair would now be $301, but I got no sense that I would have a manual key that would work for this outrageous price. No, that problem would just be kicked down the road.I called another key maker and they quoted me $250 to come to my house and replace the key, with key cutting and programming. They were helpful with scheduling, and I bet if the programming takes two tries, they'll cover that, and I bet they'll even throw in a squirt of WD40 if it comes to that. And to think, they don't even have a RELATIONSHIP with me.

kate kane

30 de nov. de 2012

I came in looking for a new vehicle but undecided as to whether I wanted a sedan or small SUV. Valerie J worked with me over three visits as I also compared other makes and slowly made up my mind as to what I really wanted and how much I would spend. She was informative, patient, and quite helpful. Once I chose my Camry, she worked with me to see what was available/where. I have beenvery pleased with my final choice. Valerie set me up with one techie on pick up day and then helped with a second appt as I needed more start up help with phone synch, navi, and other great but new to me features. Stacy J made paperwork signing efficient and clear and made phone calls and other office trips to make sure we received our $250. gift card on the first day of that promotion when details were a bit "out there". I look forward to my follow up maintenance trips and have been delighted with my new Camry so far.

phirdler

29 de nov. de 2012

I love the friendly team at Luther Toyota. However, my last experience was quite frustrating. I made an appointment online 2 weeks before coming in and requested that my front and rear wiper blades be replaced at the same time as my 10K mile service. I dropped my car off and received a voice message a few hours later telling me that my car was ready, but they couldn't change my rear wiper blade because it wouldn't be in until Friday. (This was on a Wednesday.) Since I checked the boxes stating I needed these things when I made my appointment, why on earth wasn't I notified that the part would not be in on the day of my appointment? My time has now been wasted because I will have to go back to get that rear blade changed. I could have just rescheduled for Friday. Secondly, when I came to pick up my car, the woman at the service desk couldn't find my key/fob. I was told that it was probably in my car, which was outside. A valet was called to help me. Luckily, she was just as dumbfounded as I was at the possibility of my car being outside with the fob inside. She was super helpful and found my fob within a few minutes. (Not in my car outside.) I hope some sort of new process can be implemented for these issues. I truly mean it when I say that everyone is very friendly. They just need some good systems to keep the customer happy for life.

krisktown

29 de nov. de 2012

Rcvd a recall notice for my 2008 Scion XB. Scheduling my appointment online was a breeze and the staff was super friendly. I left my car at the dealership and someone called me to let me know my car was ready later in that day. Was in and out within a matter of minutes. Easy and convenient service.

lynnmadsen

28 de nov. de 2012

Brought in for oil change & 120M checkup. Expected to pay around $200 max, but ended up w/$700+ bill, so wasn't thrilled, tho the person I dealt w/called several times & explained what they found. Hear I also have $400-800 more work coming up. I'm not thrilled, but am not sure if it's anyone's fault. I try to take care of my car & do all the recommended maintenance. Just recommended my car to my sister-in-law, who bought one there (new), but I might have qualified my recommendation if I'd realized I had this kind of bill coming up. Since I have a brain injury, I'm not real clear on all that they did. I also was disappointed, tho I've been coming there since I bought the car years ago, that no one had mentioned the Costco discount to me, as I've been a Costco member the entire time and could have saved significant money.

ChadAllen

28 de nov. de 2012

This is the second new car I've purchased from Rudy Luther Toyota. Both times I've experienced an excellent relationship with the Sales Person, and felt at home with thier knowledge, experience, communication and friendliness. Couldn't be happier with both cars, and I feel like both times they went the 'extra mile' to make sure the purchase met my needs.

ruth ostrom

27 de nov. de 2012

i had several negotiations with this employee. we agreed upon a price over the phone, which i confirmed with him several times. i was charged $100 more than the price agreed upon. i brought it to the employee's attention the next day. he said he couldn't refund the money but could give me a $100.00 gas card. he called back later to say he could only give me a $100 gift card. i said i would prefer the $100.00. he said he couldn't do that. i never received gift card. i got a tin of cookies instead.

annmwh

27 de nov. de 2012

The Visit was quick, easy, and everyone was extremely friendly. The waiting area was clean, spacious and made the wait easy. All my experiences to date with the dealership have been great.

CHH

27 de nov. de 2012

I purchased the car at this dealership and have taken it there for service ever since. The scheduling process is easy, and I can usually get in for an oil change or other service within 24 hours of when I call or schedule online. The intake process is quick and pleasant, as is the check-out process.

subu

26 de nov. de 2012

I bought a used car from Luther Toyota. I went in without my spouse and the entire transaction was smooth and respectful. I didn't hear any questions about buying "solo" or felt any patronizing. I'm thrilled with the vehicle and will use this dealership again.

mncarguy

26 de nov. de 2012

I've always felt they do a good job. They seem interested in getting the job done right and are clear on their communication. They're also very good at taking care of you if you need to be shuttled somewhere - you never feel like you're putting them out.My biggest complaint (and it's not big) is that I usually have to do the research to know what service specials they're running at the time. It's about 50/50 if the person you're talking to knows, so come to the dealership prepared ahead of time so you don't miss out.

laura nyman

26 de nov. de 2012

This is the second RAV4 I have gotten from Rudy Luther's in Golden Valley. I had a very nice expierence with Scott and Stacey. No pressure and ease of purchase. Stacey called my insurance company and got everything switched. I didn't have to do anything. I love my car and that makes it all the better! I would recommend this dealer anytime! Thank you Stacey and Scott!

murko

26 de nov. de 2012

After visiting over ten dealerships in the area, I decided to purchase my first car from Rudy Luther because of the superior customer service and price. My sales person, Boris Krinberg went above and beyond what was expected by working with me to find the car that suited my needs and price range. Furthermore, he was incredibly friendly, never pushed me to make a hasty decision, and kept in contact with me throughout the entire process. I couldn't have asked for a better experience for my first vehicle and would recommend Rudy Luther and Boris to anyone!

poononwong

26 de nov. de 2012

Terry was very informative in responding to my queries and directed me to work that are needed and kept me from paying for work that is not necessary at the moment.

AliBaker

24 de nov. de 2012

This was my first time buying new car, it was so great. I went to the dealer looking for camry but I end up getting RAV4. My wife n I loved the car the moment Justin Showed. He was very friendly person.He worked hard to find us the car we wanted.He did an excellent job going over all of the details of the vehicle before we left.He is a pleasure to work with.

juliebrusen

21 de nov. de 2012

The service was great, people very courteous and friendly. The price was close to what I would have paid at one of the quickie oil change places, but I have a much higher confidence level in the people at Luther Toyota, they know how to take care of a Prius! The waiting area is nice too with snacks, coffee and TV. The wait goes by fast.The only complaint I have is that there are 3 doors to the service area, and I never know which line will move faster. People that arrived after me got in quicker.

GerryLeone

20 de nov. de 2012

This was my first encounter with the Service Department (for my 5,000 mile servicing) and was extremely impressed. All of the people in the department were courteous, friendly and professional, the place was immaculate, and they even washed my car for free. So far I'm loving it!

mjaubineau

20 de nov. de 2012

I have worked with Terry Johnson at Rudy Luther for over 20 years, and I've never been disappointed. His personal service and the quality of the work the service department has provided are exceptional. I wouldn't drive a car by any other manufacturer, and I wouldn't go anywhere except to Rudy Luther's.

crpeasha

20 de nov. de 2012

She was the reason I came back to buying my car at Luther. I had tried other dealerships prior to purchasing my new car but not was more patient and helpful than Nettie. I would give her five stars for her performance with me.

DRHabig

20 de nov. de 2012

This makes the 6th vehicle that my wife and I have purchased from Rudy Luther. We, as always, were quite satisfied with the experience. Wayne makes our purchases painless as possible and always strives to find us the vehicles we are looking for. We are aware that there is probably somewhere that we could get a better (cheaper) price but dealing with Wayne really makes it a nice experience. My wife absolutely loves her new Camry and I am adjusting to the differences between my new 4runner and my old one. All in All a great experience and I'm sure we will return again.

mattsaxe

19 de nov. de 2012

The process was very simple, I got good value for my trade-in, Lon was very informative on the test-drives, and I got approved for credit.

marciaericson

19 de nov. de 2012

very good service, fast and friendly. great waiting area as well. close to home and even though we go car at other location we can service here

kiefferjj

16 de nov. de 2012

I would definitely recommend this dealership to people I know. Ernesto was a great salesperson. He was very patient -- I asked a lot of questions and he helped me from start to finish to make sure I received an answer for every question, no matter how small the detail. Ernesto went the extra mile to make my car buying experience a positive and memorable one, and I want to thank him for his time, care, and friendliness. The car was beautifully prepared for me to take home and looked great sitting in the staging area (nice touch Ernesto). Brian Watt made the finance process go smoothly and explained everything to me in detail (very easy to talk to). Great staff. Great team.

cpears

16 de nov. de 2012

Jay was very clear about the price, explained the features on the car well and was very responsive to any questions we had. He was not at all pushy.

markvagle

16 de nov. de 2012

This is the 3rd vehicle I have leased/purchased over the last 13 years, and I continue to feel great about my experience. The purchase of our Prius was the same and I look forward to continue doing business with Rudy Luther Toyota.

n.chudyk

15 de nov. de 2012

Boris Krinberg was the salesperson who assisted me in the purchase of my new Venza. Boris was extremely helpful thoughout the entire buying process including locating the specific vehicle I wanted. All aspects of the buying process were handled professionally and in a timely manner. I am thrilled with my new Venza and I am a longtime and very loyal Toyota customer.

Jdecubellis

15 de nov. de 2012

I have serviced my two cars here for three years now and I am always amazed by responsivity,professionalism, and efficiencies of this shop. I would not tak my car elsewhere!

aspin

15 de nov. de 2012

Kong is an exceptional service manager to work with, he explained everything to me in detail. I am very pleased with the outcome, my car drives like it was brand new and its 6 years old. I would definately recommend Rudy Luther to anyone and I have in the past. Two friends of mine both made purchases there. thanks, keep up the excellent work!

bpete01

15 de nov. de 2012

When we first entered the dealership we were welcomed with open arms. The show room was beautiful. I went in there looking for a quality used vehicle but after talking with Stacey in finance we came up with an affordable plan for a brand new vehicle instead. I didn't think I would be in the market for a new one but Stacey made it happen. At this point we met up with Tony. He showed us the ins and outs of the RAV4 and it didn't take long for my wife and I to realize that this was the car for us. Tony did an excellent job going over all of the details of the vehicle before we left. Without a doubt Rudy Luther Toyota was the pleasant car buying experience I've ever had. Well done!!!!

Cindy Joyce

14 de nov. de 2012

This was my first outing to look at cars for myself in 13 years to replace my 1999 Volvo. I first visited RL Toyota to look at used cars and talked with Billy Devries. He was very helpful. I came back a few weeks later to look at used and new cars. Boris Krinberg worked with me and gave me all the information I needed regarding the Prius, Corolla and Camray Hybrid. I was still uncertain as to the model I wanted to buy. Boris sent me home with information on all the used cars and the new Prius, Camray and Corolla. The next day my neighbor purchased a new Prius at RL Toyota. He was very pleased with his purchase and the professional staff at RL Toyota. I called Boris to make an appointment to come in and purchase a car. He answered all my questions and spent alot of time with me explaining the options on the cars. John Yangwel was efficient and professional dealing with the financing of the car. The person who explained the options was also professional. My past experience with RL Toyota was when we purchased a used Corolla for our daughter when she turned 16. Seven years later the car is going strong.

mombauhs

14 de nov. de 2012

I can schedule online to make the appointment when it fits my schedule. I was able to come early and get the work done instead of waiting for my appointment time. The checkin person did a nice job: friendly, helpful, seemed to be knowledgeable on my Prius. The work was done as discussed and the waiting area is nice, large and well stocked so waiting for 30 minutes to 2 hours is not a problem (this trip was about 1 hour). The service document I get when I pay, tell me what was done and if there is any concerns that they want me to watch for. Price is what it is....I always end up with a little more done than I came in thinking I needed to have done, but then again I have 84000 miles on my 2010 prius so things need to be checked out and service done when it needs it. Very happy with the dealership and the service.

ssolomon

14 de nov. de 2012

Boris did an outstanding job finding exactly the vehicle we wanted. He went out of his way to make sure it was there for us the day we requested and we feel we got a great deal. The best part was that there were no surprises when we went to fill out the paperwork. We had used the online financial application prior to signing the papers and Jason in Finance did an excellent job going through the paperwork and made it a very pleasurable experience. We will definitely return to this dealer in the future. Thank you!!!

zamboni5

14 de nov. de 2012

Our dealings with Ron McAllister and Toyota over the years have always been excellent - a 5 star experience with Dick's Camrys and Anne's Corollas.

mattbob33

13 de nov. de 2012

Todd made the purchase easy, simple and as fast as possible. No hard sales or pressure. Very pleasant to work with. We'll be back.

lesliegoldblatt

13 de nov. de 2012

I'm always able to book my service appointments online with many times, including evenings, to choose from. Today, as usual, I was greeted promptly when I pulled into the service bay, the service person went over exactly what service things my car was due for and told me just what it should cost. I was able to wait in the comfortable lounge and one hour later my car was done and the bill was exactly what I had been told it would be.

Claire.julian99

13 de nov. de 2012

I came in for a routine oil change and had excellent customer service from the second I handed over the keys. I had to bring my 5 mo old with and the service advisor Terry (got name off of receipt but I'm assuming the employees that check in and find you at the end of service are the service advisors???) was so helpful. He made the whole visit an excellent experience and even drove my car back inside at the end so I wouldn't have to walk outside in the cold with my baby. The wait was a little long for an oil change but considering you provide snacks, coffee, and fruit and also take the time to do a good job on the service of both of our vehicles I have no complaints. The reason I am taking the time to do this is because i really have nothing bad to say and would like to thank Terry and the other employees because there aren't a lot of places that try so hard to make the employees happy. I would recommend this place to friends and family.

shereeyz

13 de nov. de 2012

No, I would not recommend for service as my last 2 experiences were both bad. Since my first oil change on my car which was purchased new there, I have used synthetic oil. It is in my service records. For some reason or another, I asked when I was going to pay, whether synthetic oil had been put in. When checked on, they told me no it had not be used. I am there on my lunch break to pick up the car and now have to wait for the oil to be drained again and the right thing put in. Then after all the waiting and not getting back to work on time they expect me to pay them for there mess up....nope, definitely can do without! That's just downright incompetence at the expense of my car.

Dporter104

13 de nov. de 2012

My sales person was Jim King. He was very attentive to my needs as a customer and did a great job. I gladly will recommend Jim and this dealership to my friends and colleagues.

GarthSchumacher

13 de nov. de 2012

I'm sending in a less than great on service simply because virtually every time I have service (which is basically great) I begin driving my car and hear a rattle. Reason? Whoever did the work forgot to place the hood support strut back in its pocket. I have to park the car and nestle it back in its retaining pocket. This has happened at least 3-4 times!Otherwise, I had excellent service. Sue at the check out was very nice and helpful in recalculating my bill with the coupon... which I did not realize should have been shown the service person when I arrived... You might find it helpful in the future to have the service persons (very nice by the way) ask whether the person with the car has a coupon at that time.Blessings,Rev. Garth Schumacher

willie lauder

13 de nov. de 2012

i return to rudy luther service because i am treated well and fairly...staff is courteous, friendly, informative and relaxed...i hate being pressured...thanks, willie

Alan Stone

12 de nov. de 2012

I was told that I had a water pump problem. I had replaced that water pump at 84,000 miles and now at 127,888 miles I was told that I needed a replacement. Terry told methat he would discuss this problem with Toyota and get back to me if they would do anything for me. He called me a couple of days later and asked me if I would be willing to pay for the labor if Toyota paid for the water pump. I thought that this was very fair. I also want to commend Terry for his follow through, and Luther Toyota for its wonderful customer waiting area and the upbeat attitude of the people that I come in contact with there. I don't think that it could be better.

mgroverpsi

12 de nov. de 2012

Overall, a fabulous experience. Everyone I worked with was kind, respectful and helpful. I had my 1 1/2 year old daughter with me and everyone we met with was very accommodating.

ewedoe2384

12 de nov. de 2012

Wayne and Chris were extremely helpful working with me to get my ideal vehicle at the best price. Rudy Luther's team works together to make sure you are completely satisfied. Would recommend to everyone!

ecohen931

11 de nov. de 2012

Kevin got me in for service without an appointment. He was able to complete a much needed alignment as well as the necessary oil change.

wbloom

10 de nov. de 2012

Great service, fast appointment, friendly, clean - always easy to get my car fixed here. I can always count on this dealership for great service. It might be a bit more expensive than taking to a local shop, but I didn't have to rent a car, and was able to get it in-out that same evening.

jtzurn

10 de nov. de 2012

Nettie was willing to work within the limited time restraints I had to re-lease. She worked in advance with my partner via email and phone to provide the necessary upfront information I needed to expedite the process. She was very friendly and was able to get the "paperwork" part (which can be the most difficult part) completed with Ryan's assistance. It was clear and consise. I would recommend Nettie to others and will contact her when making another vehicle choice for our family.

Whathe

9 de nov. de 2012

Very friendly service and always give a great explantion of work performed and recommedations if further service is needed.I would recommend this dealership for service on your vehicle.

STANLEY LEVICH

9 de nov. de 2012

WE HAVE BEEN CUSTOMERS OF RUDY LUTHER TOYOTA SINCE AUGUST 2008 AND HAVE HAD EXCELLENT SERVICE AND FROM THEM. WE HAVE PURCHASED A 2009 CAMRY HYBRID AND 2011 COROLLA FROM THEM AND CANNOT COMPLEMENT THEM ENOUGH.

pingpong12

9 de nov. de 2012

I had just terrible service and expierence. I usually go to the burnsville Toyota but went to this location because it was closer. I will now always go to burnsville because a basic oil change took two hours and I even had an appointment.

nkonat

8 de nov. de 2012

Brian Gulbrandson and the Luther Toyota team made my car buying experience easy and enjoyable.Brian was very patient and flexible as I narrowed down vehicles and purchase options, something I didn't see from other competitors I visited. I had to wait a week to make a final decision, and he was always there to answer questions as I had them.He was honest about the costs & benefits of each vehicle and offer. I left feeling confident in my decision, and in my new ride.

Altimaaltima

8 de nov. de 2012

Had the first ever 'good' experience at a dealership. The sales and finance people (Jodie and Ryan) were great to work with. I even had my 4 yr old in tow while purchasing the car, and she enjoyed the multiple waiting areas, TVs and free fruit, popcorn, cookies and water bottles. well done RL Toyota. I'll be back.

Coldmike

8 de nov. de 2012

The attendants at Rudy Luther make you feel like you are their only customer. I have dealt with Kong Yang on two occasions and he is first rate. I have been buying cars from Luther dealerships for almost thirty years. I would not recommend any other, regardless of make. The Luther brand is utmost in my thinking when purchasing and servicing my vehicles.

Lmdingbaum

7 de nov. de 2012

Excellent service, done quickly, comfortable waiting area with beverages and snacks. Easy to get a quick appt. Always finished when promised. Love that they always wash my car!

TallPraireeChik

7 de nov. de 2012

I've purchased three cars from Rudy Luther, and continue to have them perform all my maintenance work. Excellent customer service every time I visit, even for a small oil change!

sfishma

7 de nov. de 2012

Great, fast and quality service. Boris Sonkin is a very knowledgable sale person. He helped us to make a right desicion. He devoted us a lot of time to explain everything about the car using.

sandi weis

6 de nov. de 2012

My visit for a 6 month checkup was very fast and efficient and everyone was very pleasant. It's a joy doing business with you.

M.Henjum

6 de nov. de 2012

I was hearing a faint noise in my Prius front end. Duane rode with me, heard the noise and with his persistence, along with his mechanics, they tracked down the rare cause - a wheel bearing. Duane and his crew are to be commended for their excellence! I couldn't be happier with the service and attention at Luther Toyota - THANK YOU, Mary Henjum

dickiebutts

5 de nov. de 2012

The waiting was a bit long. However, I can never get my car vacummed! I don't want to return the vehicle just for that. I am always reminding them that it is necessary. I am handicapped and am unable to do it myself. I only wish they would find the time to do a little task. That is my only complaint.

SharonMoen

5 de nov. de 2012

I would definitely recommend this dealership to people I know. Ron was a great salesperson -- after asking me the right questions, he helped me determine which vehicle would be the best option for me to purchase. He was very patient -- I asked a lot of questions and he helped me from start to finish to make sure I made the right choice and to make sure I understood everything before I left with my new RAV. Stacey was also great to work with -- so knowledgeable and patient -- explaining everything to me very clearly -- the vehicle that I traded in was a 1999 Corolla -- it had been a long time since my last car purchase!!! For me this was a HUGE purchase and I am very happy with my RAV. A great team and a great dealership!!!!!

iabcpat

5 de nov. de 2012

Enjoyed the experience both with sales and credit application. Both Theo and John were friendly and knowledgable. What else can I say but that experience was relatively painless.

el08

3 de nov. de 2012

I went in for routine maintenance and everything went very smoothly. I dropped the car off, had a free coffee and banana in the waiting room while I used their free WiFi on my computer, and within 40 minutes I had my car keys back and was on my way. They also gave me a free car wash which was a nice touch.

KerriRivers

3 de nov. de 2012

We have now purchased a total of four cars from Rudy Luther Toyota: two new and two used. We had a great experience each time. All of the sales people are friendly and professional. Prices are fair and there's no negotiating required. We would absolutely recommend this dealership!

mohammedamaan

2 de nov. de 2012

John Kendall took care of all the issues that were not resolved in the earlier service of 80,000 miles.Great Service and a great job done by Rudy Toyota!!!

utehawk

2 de nov. de 2012

The service team always listens to my concerns and goes the extra mile to address them. They explain everything to me and always treat me as a person, not a ditzy girl (a problem I've had elsewhere). I'm always confident when I drive my car away that it is in great running condition and safe for myself and passengers. Working with this service department gives me great peace of mind. Worth the drive to visit!

jkgal

1 de nov. de 2012

Ernesto Gonzalez went the extra mile to make our car buying experience a positive and memorable one. Purchasing a vehicle is a big step, and Ernesto was there to help us make decisions and work around our budget. My husband and I have never experienced such wonderful service, and we will always come back to Rudy Luther Toyota because of Ernesto. We want to thank him for his time, care, and friendliness! This was the BEST experience we have ever had. We are loyal customers for life. This would not have been posible without Ernesto. OUTSTANDING!!!

joestifter

1 de nov. de 2012

I'm always impressed with Rudy Luther Toyota. They're always very organized, professional and courteous. That is true if you are in for service or to make a purchase. Prices for parts and service may be a little high, but that seems to be the case at most dealerships. I like their service department, though, because they are always friendly and professional and they always do a good job. I've purchased three new vehicles in my life and all have been from this dealership, despite having a Toyota dealership much closer to home. I was happy with my new car experiences because the prices were a little lower here. I was also pleased with the sales people. I never found anyone to be pushy at all. Very important to me. I like this dealership and find myself recommending it to friends quite often.

lizweedz

1 de nov. de 2012

I really appreciate that when asking questions when I bring my car in for servicing that I have never been made to feel that they were "dumb" questions, even though they might have been!

SAlmaer

1 de nov. de 2012

Matt was exceedingly friendly and professional. I am very pleased with the service he gave me today and it has lifted my opinion of your dealership and its services, thank you.

mikejanesherman

1 de nov. de 2012

Everything went great from my first contact with Rick to the follow up calls and emails with Rick and Kris all the way to having the car ready and paperwork prepared on pickup day. The car was beautifully prepared for me to take home to my wife as a surprise, and looked great sitting in the staging area as if christening a ship. Renee made the finance process go smoothly and explained everything to me in detail. Great staff. Great team. And a pretty cool store.

Roger Ohman

30 de oct. de 2012

I have purchased or leased several vehicles from Rudy Luther and have always been treated as a valued customer. Boris Sonkin is very thorough and I feel I have gotten a fair price. My son has also purchased from Boris and I will definitely recommend him to any of my friends or family looking for a car or truck. Roger Ohman

David Nackerud

30 de oct. de 2012

We have bought cars from Rudy Luther Toyota before and have them serviced there also. It is always a good experience and we always feel like a valued customer. They are friendly and prompt. I'm sure we'll be back!

Rogurak

29 de oct. de 2012

This is the second new car I have purchased from Ron McAllister. He is alwaysfriendly, knowledgeable, and cooperative. He is not pushy, and presents theinformation needed to make the right selection and is helpful in working out thedetails.

tom.barrett.5477

29 de oct. de 2012

Another top notch service visit at Rudy Luthers. Service advisor Matt did a great job! I was questioning if I needed new tires. He promptly measured each tire and said "no, you're good for awhile yet."

mwemin

29 de oct. de 2012

This is the 4th or 5th Camry lease from Rudy Luther. Mike G was my sales guy the last two times. He was patient to show me three vehicles before I returned to my favorite -- Camry. I called ahead to set a time with Mike since I needed to end my current lease, which turned out to be amazingly easy. As a returning customer, Mike extended some nice 'perks'.

Bonnie Kamel

29 de oct. de 2012

Wayne was very clear, gave us no pressure. He let us take the car on our own, take to our mechanic, worked with us at our hours. Explained a great deal about the car. We are very happy with our purchase and all the friendliness of the staff. We have shared our good experience with others.

steve.sirr

29 de oct. de 2012

Brian Gulbandson is great. He is extremely approachable and was willing and able to answer all questions my wife and I had.He made the purchasing experience very pleasant.He deserves a big "pat on the back"!Sincerely,Dr. Steve and Julie Sirr

ldoehr

28 de oct. de 2012

Have never owned a car from a non-U.S. company (Ford, Chrysler, GM), so was quite unsure but Tony helped me along. I had done my homework so he skipped to what I needed to know about the 4runner, not wasting my time on other vehicles or facts that I didn't need. I'm a quick decision maker and he didn't waste my time. Met once, committed same afternoon. Contrasted the 4Runner SR5 and Limited - nailed down the price difference. Talked financing and again skipped to what I needed as I already had a finance company.

AG77

25 de oct. de 2012

Thanks for all of your help in selecting my Prius! It was a long process but Jodie was wonderful in helping me narrow down my choices to select the car that was right for me.

Kyrre17

25 de oct. de 2012

This was my second opportunity working with this dealer and the sales associate, Tony Banse. Several years ago a bought a car there and Tony Banse helped me at that time. My experience was so stress-free, actually it was quite fun, I knew I needed to go back again when it was time to update my vehicle. My experience in working with Tony the second-time around, along all of the other great people at this dealership, confirmed that I had made the correct choice in dealer and in car model.

cbschoenr

25 de oct. de 2012

Appreciated being able to get my service issue taken care on one visit. Was also able to take care of a recall notice at the same time.

jadmn247

25 de oct. de 2012

Very excellent! They are doing an oil consumption test to keep my Toyota Corolla running like new. It has 215,00 miles. I would not go anywhere else.

mary mathieson

24 de oct. de 2012

Tony was very personable, professional, and knowledgeable about my new Prius. I was already driving a Prius(just wanted a newer one) but he made sure to go over all the changes and improvements Toyota had made to that model - I was very comfortable drivng it away from the dealership.

Mike Hult

24 de oct. de 2012

We were very impressed with the detail with which Boris described the dealership and the car. Everyone we spoke with was very friendly and helpful. We actually were only looking the day we bought our new Prius, but the service we received (and the car itself, of course) made us feel that we might as well go ahead and get the car that day. Boris was great.

alderink

23 de oct. de 2012

For four years I've been servicing my Matrix at Rudy Luther Toyota; frequently Andy Kelm does the paperwork, and always does it with skill and efficienty; the service was done superbly, as usual.

BillMasche

23 de oct. de 2012

Excellent to work with in all aspects. Very professional and responsive. Financing was easy also. Also the delivery of a tin of cookies to the office was a really nice touch.This is our 6th and 7th company car purchase from Luther in the past 5 years, so that says it all!thanks.Bill, PresidentCities Maintenance

Bevcar

22 de oct. de 2012

Great dealer - love the location. Always able to pick me up or drive me to work while having service. Fast service. Clean and comfortable waiting room.

RandySands

22 de oct. de 2012

This is the second Camry I have leased from Tony. He worked hard to find me the car I wanted. He was also very helpful in orienting me with the car at delivery. He is a pleasure to work with. Then financing guy was also great to work with.

virginia jacques

21 de oct. de 2012

I had a problem with my 2002 Highlander that was unexpected. My engine failed, at 118,000 miles thru no fault of my own, but Mark Beitan made it right with a decent trade value and I purchased a new Rav4. He was a caring manager and understood my situation. I was diligent in always having my car serviced here.Nettie was also very instrumental in my purchase. She is a very thorough sales person and helped me find the car I wanted. She explained the car completely before I left with my new car. I am a sales person myself and know good service. She programed my phone, music station. I left happy.

jackofalltrade02

20 de oct. de 2012

I have had a lot of negative experiences at domestic car dealerships and that was part of the reason why I purchased a Toyota FJ Cruiser. This was the first time that I brought my FJ Cruiser into the dealership for service (oil change and replacement of the side mirror light bulbs). Everyone was very nice and they did not try to upsell me on a bunch of additional services that I did not require. I was very pleased with the people and the service and will be a repeat customer at this dealership.

307chris

20 de oct. de 2012

Wayne Rocek and Jim King did a excellent job in Sales for me, but Stacey Johnson sealed the deal. My last 4 cars I purchased from the same dealership and Sales Repr, but hated their service department. I hope my opinion changes with the overall effect with your dealership. So far you have got me as a customer. I hope and pray your service can change my total opinion. Everyone I've meet at your dealership, from the Reception personnel, Sales, and Finance has been an excellent experience.Chris Heiliger

Lofty

19 de oct. de 2012

Linda Phang met us at Express Lube on Oct. 17 at 1pm for an oil change on our 2008 Prius. We mentioned a problem with our 2002 Camry with 96,000 miles. She listened, suggested possible solutions, and was able to get the Camry into service that afternoon. She got us a rental car and kept us informed on maintenance progress. The Camry wasn't ready until late afternoon on Oct.18. Linda was friendly, knowledgeable, courteous, and delivered exceptional customer service.

Daughter'sCar

19 de oct. de 2012

Thank you for being thorough and patient for isolating the issue with our repair which was computer and transmission related, accurate with the estimate, and applying the necessary warranty which we never even thought of or considered. We will remain faithful for this service experience.

Schulliank

19 de oct. de 2012

Boris was very knowledgable and extremely helpful.,especially in my case because I did't know what car I would get. He was very patient and went with me through many cars. He made sure I was happy with my purchase and found the perfect car for me and my budget. I will recommend him to my friends whenever they are looking for a car. I simply felt in trustworthy good hands.

Mini van mom

18 de oct. de 2012

I was shopping for a minivan with very specific requirements. I started off corresponding by e-mail with my salesperson. Ron McAllister, who did a number of regional searches and sent me the details of the vehicles available in our area. That saved me a lot of time. I was able to go in on the weekend and determine quickly that we would need to order a car to get the special features that I wanted. This dealership offered me the best price out of several that I contacted, and made the process very easy. I just picked up my new car on Saturday, and I love it!

Bonky

18 de oct. de 2012

Thorough and competent. I have had everything from oil changes to full transmission replacements done here. Great service and great customer service.

Irene

18 de oct. de 2012

As far as dealerships go, I did not have a feeling of being swindled. Jodie was an excellent salesperson. Patient, respectful and confident. I have recommended her to people and will come back for service and future cars.

not applicable

18 de oct. de 2012

very good customer service. The representative was polite.

Janet A

18 de oct. de 2012

Everyone at this dealership are wonderful. They really know their business. That's why I take all my concerns to them.

New in town

18 de oct. de 2012

What a great place! My husband arrived before I did when I took my car in for service, and they treated him very well while he waited for me ( we are new in town and I was lost.) the four staff people we spoke to were warm, courteous, and friendly. The work was done in a timely manner, thirty dollars less than the quote. The car was cleaned and vacuumed! We recommend them highly

idioteque

18 de oct. de 2012

Vincent was very attentive and had straight-forward approach when assisting me with my decision. He was knowledgeable about the vehicle and the features. Vincent also has great follow-up.

one of the 99%

17 de oct. de 2012

Matt was wonderful. He looked up our history and saw that we paid for service twice. No one has done that before. Thank you Matt! You are a STAR!!!! If you are there, we will surely buy our next car at Rudy Luther because you are so thorough. Waiting room was a little dirty.

I DON'T HAVE ONE!

17 de oct. de 2012

Fast friendly service. Comfortable lounge and free coffee.

speedy car shopper

17 de oct. de 2012

My car was declared a total loss and I needed to find another car very quickly. Shopped around some, but felt very confident dealing with the salesman and atmosphere at this dealership. Salesman fond me a slightly used Toyota Matrix perfect for my nees. Couldn't be more pleased!

Nanny with a Sport Car

17 de oct. de 2012

RLT in Golden Valley is an excellent dealership. They have an amazing schedule of availability that works with every type of work schedule. I greatly appreciate being able to get my car in after I get home from work at 7p, and still have time left in the night once I get home from getting the oil changed. The staff is very friendly and knowledgeable. They also understand when money is tight and you just can't afford to get all the necessary repairs, etc on the spot.

Dont have one

17 de oct. de 2012

If you a no pressure shopping experience ask for Matt Gilbert at Rudy Luther Toyota he's the Best guy to work with and makes your experience comfortable. Way to go Matt!

Larry

17 de oct. de 2012

Very impressed with the whole process, Purchasing, cus service, and service. Thank you The Camry paint was rubbed out and 2 coats of wax applied the first week. The car with the best shine in the neighborhood

Shopper

17 de oct. de 2012

Jodi Fahey did an excellent job of presenting the car. She explained the noteworthy features, and she made sure I understood how the this model Camry differed from my previous Camry. She did not try to oversell the car. There was no pressure. She was very professional in her demeanor. She was forthcoming with the pricing and did not make me go through the dealer - buyer dance. I would recommed her and Rudy Luther's to others. I would also like to add how pleasant it was to work with Stacey Johnson, the Finance Director. She too was very professional in her approach.

hkb1

17 de oct. de 2012

In for a scheduled oil change (which coincides with an upcoming long road trip). As always easy to schedule an appointment over the phone, efficiently checked in with a thorough review of recommended and optional services (only needed the oil change this time). Service completed within the anticipated time. Waiting area is pleasant, comfortable and well stocked. Even the check out with the cashier was quick easy and pleasant. All staff are friendly and more than willing to help. Great job.

Mplsjak

16 de oct. de 2012

Just had 15,000 mile service - another outstanding appointment from the team at RLT. Service was quick - the care was ready early, and they troubleshot an issue for me free of charge. I have been going to RLT since 2006, and I continue to be impressed!

Corolla

16 de oct. de 2012

I've had all of the service on my 97 Corolla done at Luther Toyota. I've always been happy with the way I am treated and the service. I would not consider going anywhere else. With regard to the question below - I purchased my Toyota at a different Luther dealership.

HR Guy

16 de oct. de 2012

Jodi Fahey did an excellent job of presenting the car. She explained the noteworthy features, and she made sure I understood how the this model Camry differed from my previous Camry. She did not try to oversell the car. There was no pressure. She was very professional in her demeanor. She was forthcoming with the pricing and did not make me go through the dealer - buyer dance. I would recommed her and Rudy Luther's to others. I would also like to add how pleasant it was to work with Stacey Johnson, the Finance Director. She too was very professional in her approach.

seriously

15 de oct. de 2012

Wonderful place to buy a car and get it serviced! My Avalon currently has 215,000+ miles and still runs awesome. The service dept. is very organized and knowledgeable. They keep tabs on any potential problem areas from wear and tear etc.....A comfortable place if you are going to wait for the service.

MRamirez

15 de oct. de 2012

Fantastic, quick, friendly service. Easy to use shuttle when needed. Wonderful facility!

don't have one

15 de oct. de 2012

Great experience, I only dealt with Brian Watt and Tamara Groves, and they were very customer oriented. I heard other employees talking to other customers and they were treated in the same fashion--very warm and professional. The waiting area is terrific. I was told how long the service would take and it was spot on. I appreciate that the dealership shows concern for customers time.

Jay P

15 de oct. de 2012

My family has leased 2 Toyotas from Rudy Luther in Golden Valley and have had excellent experiences both times. Our buying process was very pleasant and we have enjoyed the high quality service team for ongoing maintenance.

Karen

15 de oct. de 2012

Toyota has good customer service, but their repair prices are driving me to take my car to elsewhere. And they always seem to find many "other" things that need fixing beyond what we initially brought the car in for. I know they try to be through, but they never find any additional things when the car is under warranty.

Craig C Anderson

15 de oct. de 2012

As always, Great Service !!! It's always nice to get your vehicle back with it being mechanically up to date and washed. Hey, I think that a two word descriptive should be plenty, if it's " GREAT SERVICE "!

mary.j.loftus.5

15 de oct. de 2012

We have bought three previous cars from Jim King and his Toyota dealership. He is always responsive to questions, personable etc. When anyone in our family or among friends is looking for a new or used car, we tell them to contact Jim first.

habdulla

14 de oct. de 2012

I had a good experiance purchasing my 2011 highlander from Rudy Luther toyota, Golden Valley branch. Rich was so good explaining this car features. He make it easy for me to make my good decision. Im pleased with my car.

youngster

13 de oct. de 2012

I recently went into the Rudy Luther Golden Valley dealership looking for a leased vehicle. All members of the Rudy Luther Golden Valley Toyota dealership were first-class professionals - everybody from our salesman, Tony Banse, to the finance team. Every employee that I had contact with was honest and ready with an answer to any question that I had about the vehicle and financing. I felt that all team members were on my side, looking out for my best interest. My salesman, Tony Banse, was well-informed about every vehicle that I inquired about, and always confirmed details for me with other colleagues. There were NO surprises at the end of the process upon leasing the vehicle. Tony was hand-on, and I would recommend Tony as a salesman to anybody interested in either purchasing/leasing a vehicle. Overall, the great experience that I had at Toyota Golden Valley can be attributed to solid, good teamwork!

The Dewster

12 de oct. de 2012

Every time we come to Rudy's for service we are treated very well. It was very busy and the personnel did an excellent job in helping us and as we saw other customers being assisted too. We drive 50 miles to Rudy's instead of 30 miles to St. Cloud for service and purchasing a Toyota. We have our 4th and 5th Toyota's in our house hold now.

SKIPPER

12 de oct. de 2012

KEEP UP YOUR GOOD WORK AND THANKS. (I DON'T UNDERSTAND THIS QUESTION.)

Ringo123

12 de oct. de 2012

Went in for an oil change and tire rotation after leaving my tire light was on so had to turn around and go back and have my car looked at - the tire light was not reset correctly, the service dept. looked at quick and fixed it just a pain to have to turn around and drive back.

Truck

12 de oct. de 2012

The customer service is outstanding, from the greeting to the shuttle service (thanks Mike). I smelled a little burned oil from the change so I hope that isn't serious. Overall, however, good work.

Scott

12 de oct. de 2012

I called Rudy Luther to get a salesmans opinion on a deal I was working with another local dealer. The salesman at Luther agreed that things didn't sound right. He asked to call me back in a few minutes. He actually did! Better yet, he was able to offer me the same vehicle, though "loaded," and my payments were $5 less a month...plus I got an additional $500 on my trade once I visited with him in person...making my payments even less. The numbers were accurate to the penny from when he first quoted me, and the car was exactly as he descibed. Every employee I came in contact with was pleasant and helpful. I felt my business was truely valued every step of the way. I am very pleased with the car, the price, and my experience! I was always expecting the "surprise" which inevitably ends in having to spend more money, or not getting what you were told you were going to get. My "surprise" came by way of everything running smoothly, and almost effortlessly. I reccommend Rudy Luther with highest regards!

New to Toyota Family

12 de oct. de 2012

I was looking for a nice midsized vehicle, and walked in with a very specific list of requirements. The salesperson made me feel really comfortable and was able to match everything I wanted, AND my monthly payment was way less with NO money down! The entire process from walking in the door to driving away in my new car only took a couple hours. Quickest purchase I've EVER made!!

sdschelp

12 de oct. de 2012

I called Rudy Luther to get a salesmans opinion on a deal I was working with another local dealer. The salesman at Luther agreed that things didn't sound right. He asked to call me back in a few minutes. He actually did! Better yet, he was able to offer me the same vehicle, though "loaded," and my payments were $5 less a month...plus I got an additional $500 on my trade once I visited with him in person...making my payments even less.The numbers were accurate to the penny from when he first quoted me, and the car was exactly as he descibed. Every employee I came in contact with was pleasant and helpful. I felt my business was truely valued every step of the way.I am very pleased with the car, the price, and my experience! I was always expecting the "surprise" which inevitably ends in having to spend more money, or not getting what you were told you were going to get. My "surprise" came by way of everything running smoothly, and almost effortlessly.I reccommend Rudy Luther with highest regards!

Peterjw

11 de oct. de 2012

Rapid, friendly,efficient. Everyone I encounted was knowledgable and friendly. Work done on time and correctly. Top customer service in all areas. Highly recommended. Will continue as a satisfied customer.

Pdchristian

10 de oct. de 2012

Great group of professionals who took good care of me and my vehicle selection. I would recommend Rudy Luther Toyota to my friends. Thank you very much!

camry owner

10 de oct. de 2012

We purchased a 2012 Camry from this dealer and work with Lou Schutz. We appreciated his knowledge and expertise about the vehicle. Lou is also very personable which made the experience enjoyable and stress free. He was very prompt in meeting with us on three different occasions and answered all of our questions. Thanks again for great customer service - it means a lot to know you value your customers and treat them as if they are #1!

Rondo

10 de oct. de 2012

I purchased my first truck (Tacoma Sport)from Rudy Luther Toyota and I must say it was the most enjoyable purchase ever. The salesman Todd Manzi was exceptional in customer focus and his honesty was refreshing. I was made to feel like I was important to them and treated with courtesy and respect. I will definitely return to purchase my wife's next car. Great job and thanks for the positive experience!

MuskyFlyGuy

10 de oct. de 2012

When this information came out, it heightened anxiety about a noise my and wife and I were hearing from the back of our Rav. We brought it in today and Rudy Luther Toyota thoroughly checked out the car and explained the recall process to me. They were friendly and very professional. I am glad I bought my car from them. Tom

Travel lover

10 de oct. de 2012

This was the first time I took my new Highlander in which I bought here--had the 5,000 mile check. Was greeted and helped immediately after I drove in. Staff was so friendly, and waiting area is wonderful! Service was finished very quickly. Very efficient, organized, and great place! So glad to be part of the Toyota experience!

DeniseP82

9 de oct. de 2012

Friendly, great coupon deals. They even took my bike rack off the car so the car could be washed after service, and put if back on for me!Had work done at Luther Auto Body, did a fantastic job. Very impressed with auto body service and routine maintenance service. Would recommend this dealer to friends or family.

Funky Senior

9 de oct. de 2012

I have been taking my car to Rudy Luther Toyota since it was new in 2006. The service is consistently timely and a pleasant experience. I usually wait and the facilities are very comfortable with snacks, several TVs and wireless internet. Of course it helps to have a reliable trouble free car like a Toyota.

hoems

8 de oct. de 2012

We shopped around and several dealers - 3 Toyota and a few other makes before settling on Rudy Luther Toyota and our salesperson/advisor Billy D.From start to finish, Rudy Luther and Billy D were the best to deal with, hands-down!The information was thorough and helpful, the assistance was thoughtful and the value we received on the offer for our trade-in as well as the pricing of our new car was honest and straight-forward.Once we purchased our Camry Hybrid, Billy was very thorough in guiding us through the instructions on use and following up regularly to ensure our satisfaction and that we didn't have any questions.We'll recommend Billy and Rudy Luther Toyota in Golden Valley to our friends and family no question!

Toyota Lover

8 de oct. de 2012

I have taken my Toyotas to Rudy Luther for service fot 8 years and have had exemplary service. This summer I traded a 2007 Prius and a 2007 Hylander, each with 100,000 miles, for a 2010 Hylander. I received a very fair deal and the transaction was seemless. RL never tries to pitch service that is not needed, their work is first-rate and is completed in a very timely and cost-effective manner.

Steve and Heather

8 de oct. de 2012

We shopped around and several dealers - 3 Toyota and a few other makes before settling on Rudy Luther Toyota and our salesperson/advisor Billy D. From start to finish, Rudy Luther and Billy D were the best to deal with, hands-down! The information was thorough and helpful, the assistance was thoughtful and the value we received on the offer for our trade-in as well as the pricing of our new car was honest and straight-forward. Once we purchased our Camry Hybrid, Billy was very thorough in guiding us through the instructions on use and following up regularly to ensure our satisfaction and that we didn't have any questions. We'll recommend Billy and Rudy Luther Toyota in Golden Valley to our friends and family no question!

Toyota RAV4

8 de oct. de 2012

Everyone is always very friendly. I like go there.

NONAME

7 de oct. de 2012

I bought this vehicle at Luther for one reason, Lon Blumenberg. I looked and priced this vehicle (toyota-tacoma) at every Toyota dealership in Minnesota. Needless to say, they all go for the same price no matter where you go. The gentleman I mentioned above knew how to treat this customer and got the sale. That said, stop by and see Lon. very truly yours, Ross

Bumpatude

6 de oct. de 2012

This was my first new car purchase and the people at Rudy Luther Toyota were awesome. I got a bit overwhelmed by the whole process, but the employees were very patience with me and walked me through the whole process, step by step, making sure I understood and was satisfied the whole time. I didn't have to haggle on price thanks to their "fair pricing", so I don't feel ripped off at all. I have faith that if something ever goes wrong with my car, or even just for regular maintenance, the people I worked with will do what ever they can to take care of me and make it right. I now have a new car and Rudy Luther Toyota has a new customer for life, which says something coming from a girl in a Chevy family. [=

cromer21

6 de oct. de 2012

This is a very professional, efficient operation. They're patient with questions and take time to thoroughly explain things. The facility is very nice and they have a convenient shuttle service Monday - Friday.

lconnie

6 de oct. de 2012

I have dealt with them for 20 years and they are servicing my second 4Runner. The first one was traded in at 13 years. They really know how to keep them running. And, Misha and Larry make service a breeze with their great shuttle service. Thanks all!

bumpatude

6 de oct. de 2012

I just got my new RAV4 from Rudy Luther Toyota and it was a great experience. Buying the car got a bit overwhelming, but that would be true with any new car. The people at Rudy Luther were really nice and very patient with me.

Toyota Believer

5 de oct. de 2012

It is so easy to return to Rudy Luther Toyota in Golden Valley every time my car needs routine maintenance. Starting with the professional staff, with great listening skills and an equally great ability to convey the information about the service, they are a place to easily return for service. I buy value when I bring my vehicle there. They are timely in their attention to my car, even when dropping in! They accommodate my wait with WiFi and clean surroundings in the wait areas, and with shuttle service to nearby locations. From the moment I walk in until I get my keys to leave the lot, I know I am in good hands. Rudy Luther Toyota personnel are trustworthy, dependable, and knowledgeable. This matters to me as much as how well they replaced the air filter or changed the oil.

Sandra

5 de oct. de 2012

I enjoy my regular maintance visits. The is not only friendly but also very helpful. I would consider this dealership when I purchase another car just based on their service department.

Loyal Toyota owner

5 de oct. de 2012

I'm always impressed with my service here. They never push something I don't need (I asked if I should get new tires yet, and they said they're still good). There are a lot of little touches, like having people open doors and smile, and call you by name. Everything is always spotless. While care of my car is my first concern,I notice all those other things and it keeps me coming back.

Minivan Mom

4 de oct. de 2012

We loved our car buying experience at Rudy Luther Toyota and LOVE our new Sienna. Very helpful and low pressure staff that was well versed on features of the car and found exactly what we wanted.

Andys

4 de oct. de 2012

Got a phone call offering a $19.95 oil change deal, so I signed up. Upon arriving at the dealer the service person clearly entered $19.95 on the work write-up. But upon going to the cashier the invoice was for the regular $35 amount. After some investigation, it got corrected. But it's curious why this happened. Otherwise, Rudy Luther Toyota did a terrific job and the people were very friendly / helpful.

Caterina

4 de oct. de 2012

Have been taking my car to Toyota for many years. I trust their opinions

Love my Camry

4 de oct. de 2012

Thank you for the best service! I am very happy with my lease purchase. I will continue to lease/purchase vehicles through RL Toyota and refer friends/family to the dealership. Matt Gilbert is an excellent Sales Consultant to work with. Thank you!

Tennis fan

3 de oct. de 2012

My experience at Rudy Luther Toyota was the most pleasant shopping experience I have EVER had at a car dealership. It was delightful to walk through their lot without being accosted by half a dozen hungry salesmen! When I walked inside the dealership, I was warmly greeted by Lon Blumenberg who was extremely personable and knowledgeable and made me feel like I was simply having a conversation with a friend. I decided at this moment that I would be purchasing my new Prius from Rudy Luther Toyota based on the dealerships no-pressure sales tactics. (BTW, I am loving driving my new car round the Twin Cities!

Jean B.

3 de oct. de 2012

Always avaialable to answer questions and provide additional information

Cool Grandma

3 de oct. de 2012

I totally appreciate that when I schedule an appointment it is handled in that manner. On time and complete.

Satisfied Car Buyer

3 de oct. de 2012