Angela Cole

7 de oct. de 2016

Very friendly and helpful staff. And not pushy when purchasing a car! Harrison was the sales guy I worked with and he was very wonderful.

greg hutchins

3 de oct. de 2016

Karl and his service team are always on the ball. They say what they're going to do, they do it and the cars are ready when promised.

dmjohnson15

1 de oct. de 2016

Very happy to keep coming back here. No pressure and transparent dealing. I have been pleased with all three cars purchased here over the last 6 years.

Ralph M. Weiss

28 de sep. de 2016

Greg, the service manager, was very professional and accommodating and a pleasure to deal with.

is in my local area and want to do business in my locale

25 de sep. de 2016

great dealership with great sales,service, and finance

Sujay

24 de sep. de 2016

Excellent customer experience overall. The sales/lease staff members are friendly and knowledgeable. They are never pushy or try to encourage you to buy a product in which you have no interest. I have been a customer here for over 16 years. Their service has actually improved from good to outstanding over that period of time.

Bruce Martin Cassirer

23 de sep. de 2016

I liked the complimentary Rental Car for the day.Fast Customer ServiceFriendly Service

Brooke Luke

18 de sep. de 2016

Our experience at Rusnak/ Audi was terrific,professional and fun! Our salesman Kareem was down to earth and answered our questions and addressed our concerns.The managers and staff were equally approachable and professional as well.Thanks again for putting us in such a great car!!

Ann Lewis

16 de sep. de 2016

Adam is so good at makeing your service awesome and smooth

M.B.

11 de sep. de 2016

Carl in service is always responsive and friendly. Our Audi is serviced quickly and if needed provides a rental car. Service waiting area is very nice and everyone is willing to help the minute we drive up for service. Highly recommend.

Guenther

8 de sep. de 2016

The service center is headed up by Carl Seehoffer. A few months ago Carl and one of his well trained technician gave me a tour of the service center. Having worked for many years in the electronic industry (where cleanliness and class 100 cleanrooms are a must) I was blown away by how clean and orderly their service areas are kept. All tools were neatly stored in designated areas for the tools. The floors were clean and the entire repair center was more reminiscent of a manufacturing area rather than a repair center. Also, all of Carls technicians are superbly trained and skilled in their craft.Over my career in electronics manufacturing in the defense industry I was shocked to see this level of repair capabilities. I remarked to Carl that Rusnak's marketing team is missing out on showcasing this superb servicing capability as part of their marketing literature. One of the main reasons I drive Audi products now is the level of training Carl's team has across the board and how they treat their customers. Kudos to Carl and his team of skilled technicians

Tuff2pass

8 de sep. de 2016

Adam was my service rep great service great follow up! Car came back as if it was just detailed great work! Adam is always friendly and great to work with!Jonathan seems to really know what his customers need very empathetic and genuine.

Heidi Kaufman

26 de ago. de 2016

This last purchase is our 4th Audi. The service is always excellent. Andrew Teramatsu is very professional and takes time to explain everything there is about Audi. The quality, the price & the service is excellent. I will be recommending!! We will be back!!

Nilo

18 de ago. de 2016

My service was excellent; great customer service including explanation of repair.

hockey13

17 de ago. de 2016

I have had Audi's for many years and the reason I have stayed with Audi is because of the service department. Carl and his staff are very helpful and professional . My wife and I will continue to purchase an Audi as long as your service department stays as excellent as it is today.

Memyself

13 de ago. de 2016

We found what we wanted and the salesman made it easy and comfortable to make the purchase. Excellent service and vehicle. Very happy with the overall experience.

Eileen

9 de ago. de 2016

Buying my car was actually a fun and pleasurable experience, and I didnt think that would be possible to say about car shopping. Everyone at Rusnak was friendly and professional. I got a great car at a great price. My sister in law wants an Audi and lives in LA, but I told her she should come out here and buy her car. I highly recommend Rusnak Audi.

Howard

4 de ago. de 2016

My overall experience, from the initial sale to service has been excellent in every respect

greg bolin

16 de jul. de 2016

I continue to be amazed at the people and quality of Rusnak. The best dealership I have ever used.

Eric Anders

6 de jul. de 2016

As usual, I'm delighted with my service experience. Adam is the best!

Q7GUY

22 de jun. de 2016

I do not like how the service department Always seems to find something to bill you for. I don't like surprises. But they are polite and friendly.

Jim G

17 de jun. de 2016

I've purchased and serviced 5 cars with these guys over the years, everyone is always professional, knowledgeable, nice and fast! they are the best!!!

jla5esq

17 de jun. de 2016

Advisor was friendly and took care of everything. My sun visor was fixed, the car was returned clean and wonderfully clean. They even gave me a lift home so I did not have to wait at the dealership.

TJ Oehler

16 de jun. de 2016

Purchasing a car has never been high on my list of fun things to do, but this was by far, the best car buying experience I ever had. I attribute this to the wonderful salesperson Martin Stankov. He was very knowledgeable about the different models and extremely patient with all my questions. When I told him I wanted to due additional research and come back the next day, he just inquired what time would work for me. Turns out it was his day off and he came in to assist me even though the sale wasn't guaranteed.

Jim Gerwien

9 de jun. de 2016

I brought my Audi A8 in for routine service and, as usual, it was a smooth and seamless transaction. The car was ready right when they said it was and the services were done just as promised.

Tpierce

7 de jun. de 2016

Leased a new Q5 over Memorial Day weekend. Both Tim Bowman and Shawn Asadi were a pleasure to work with. Defiantly made the whole experience a positive one.

Ned Sands

5 de jun. de 2016

Perfect 10!!!!Great serviceGreat knowledgeFastEfficient CaringFriendly

Ron Golden

31 de may. de 2016

Adam is always there to take care of things. Pleasant to work with and efficient in completing the job.Thanks Adam!!

Ivo Freeman

29 de may. de 2016

Very satisfied with Jessie Aguayo from the service department, straight, sharp, professional. Very advanced knowlege of Audi Q7, frendly, informational, very good customer service experience

retdds

29 de may. de 2016

My car was brought in to follow up on an ongoing problem. A loaner car was made available for use during the service. The problem was addressed and and I was able to return back to Santa Barbara.

SSlaton

26 de may. de 2016

Rusnak Audi is by far the best dealership for service I have ever been to. Always accommodating, great communication and wonderful service agents.

KAOS

26 de may. de 2016

It amazes me that after two years, Carl and Adam recognized me and treated me like family. Adam is always friendly and helpful. He got me set up with a loaner and got everything handled quickly and well. It always helps that he recognizes me and my children and provides great customer service.

Debbie

25 de may. de 2016

Richard was more than accommodating and thoughtful of our schedule. The repair was more complicated than originally thought, and he kept us informed of the progress. Even with the extra work we got the car back under estimate. We wouldn't think of taking our Audi's anywhere else for service!

Robert Danziger

23 de may. de 2016

Excellent in every way I wouldn't go anywhere else !~

John Luth

21 de may. de 2016

Excellent service. Everyone I came into contact at the dealership was very courteous, polite and friendly. That goes a long way with me.

jorge aguila

19 de may. de 2016

The guys at Audi are always efficient. They make it easy and have a quick turn around.

Amie4re

16 de may. de 2016

Jessie Aguayo is wonderful. I drive from Irvine to have him service my car because of his amazing customer service and accommodations. I truly feel treated like he cares.

kglassman

16 de may. de 2016

Once again Richard Ruiz came to my rescue......While on my way to LA from Ojai the tire warning light went on so I pulled off the freeway and went right to Rusnack. They immediately found a nail in my tire and gave my a loaner while they tried to find a replacement. I was back on the road in less than 30 minutes. The service team is the best.............

FredO

16 de may. de 2016

Great no pressure purchasing experience. Kept me informed of the status of my ordered car up until delivery. Transaction was seamless and very quick with none of the constant haggling you need to do at some dealerships.

Melinda Anderson de Regil

15 de may. de 2016

My only constructive criticism would be that you should not charge for a tire rotation since the tires come with the car I bought from you.

Hilary

12 de may. de 2016

Easy in, and out. Knowledgeable and professionable staff. They had a loaner for me on site. My car was detailed when I picked it up later that day. I'm now unwilling to go anywhere else.

Robin Gotz

4 de may. de 2016

Had a flat tire on the freeway. Brought car in Monday morning. My service person Richard, ordered a new tire and had it installed by Monday afternoon. Rusnak and Richard couldn't have been more accommodating and pleasant.

das54

2 de may. de 2016

Came in for an emission recall. Jesse helped me out and it was taken care of quickly. It's great that Audi offers loaned cars for the day!

Jennifer

27 de abr. de 2016

Outstanding customer service! I would highly recommend servicing your Audi at this location. Friendly and the best mechanics to get your Audi service done right! Everyone is amazing but I've worked with Richard for years and have always been very pleased with his help in making sure my car runs well.

Vorsprung

27 de abr. de 2016

Rusnak Audi Westlake is the best dealer to take your Audi to for it's scheduled maintenance or servicing needs. Richard and the whole team always exceed expectations without fail. Couldn't be happier. Awesome job as always guys!

Wildlife LLC

26 de abr. de 2016

Kind, courteous, professional, detail oriented, problem solving, good natured, service oriented, helpful, great listeners, fully discusses the service with me. Always tries to give me an Audi loaner, which I love.

Sandy Cyr

25 de abr. de 2016

Larry Ellis made the process of buying our 2014 Audi TTS a very positive experience! He was very responsive and attentive to every detail and helped us in getting 3M covering on the car prior to our arrival from Washington. When we arrived at the dealership to pick up the car, Larry, Nick and the technical team were very attentive and made sure we had a good orientation on the car. We were very impressed with the entire dealership!

Marilyn

23 de abr. de 2016

I came in to get my car serviced for 15,000 miles. They were very quick and got the car back to me in the time that they said that they would and I was very satisfied.

Jhffhhb1344

19 de abr. de 2016

Adam is very helpful and makes my visit easy. He always discusses my next purchase and is confident I will renew my purchases at this dealership.

David Rush

18 de abr. de 2016

Rusnak always has a spotless service room, does the work in the time promised, and responds promptly.

Greg bolin

17 de abr. de 2016

The best as always. Richard in service is the best

Audidriver

16 de abr. de 2016

Adam ensured quick check-in for service and a courtesy car was arranged. He called two hours later to describe work required. When my vehicle was ready for pick up he called again and offered the courtesy car to pick me up.

Tony4232

16 de abr. de 2016

1st service visit with my Audi. Outstanding service. Extremely satisfied. Made appointment, did not have to wait at all. Everything was explained in detail to me.

Judy R

16 de abr. de 2016

I probably pay more having my car serviced at the dealership, but it's worth it. They are professional, friendly, helpful, don't make me wait, provide a ride if I need one, put air in my tires if I just drop by - they're great.

Dhirfive

8 de abr. de 2016

I love this service deptThey are very professional and friendlyThey explain the service in detail and keep me updated Very helpful and picking and dropping from home

kim longan

7 de abr. de 2016

The service department has gone above and beyond for our family. We will be purchasing another car very soon.

Natalia Wagner

6 de abr. de 2016

Brought my car for service on Monday and by lunch my car was ready. Fast service, the dealership provide shuttle and they pick you up too.

hmberens

30 de mar. de 2016

Jesse Jose A is my service rep. He accurately explained everything to me and went over the work sheet. He called me multiple times to keep me updated. My car was finished earlier than promised because Jesse was on it!

Dom

28 de mar. de 2016

Great Dealership, very easy to deal with and no pressure.

Jk123

24 de mar. de 2016

Adam at Rusnak service makes it a breeze to get your car serviced. He only recommends what is needed. Never feel like I am being uphold into something not necessary.

Gail Kagan

22 de mar. de 2016

I took my car in for its regular service to the Audi dealership in Thousand Oaks. I had a 7:30AM appointment with Adam Uriano (spelling). Adam was on time. He checked over my car, had me sign some papers and asked what time did I want the car ready at. He asked if I needed a ride, or will I wait, or other. I needed the ride back to work. Hector assisted with that. Hector is an asset to the company! He is kind, friendly, great memory! He remembered exactly where I needed to go for work. The conversation was pleasant. We spoke about his new born son, Matteo. When my car was ready, Adam called me and asked what time I needed the ride back to the dealership. I said at 3:30. When I walked outside Hector was there waiting! The facility is always clean. I am offered coffee, or water, a beverage of some sort. The other co-workers are always happy and polite. I walked up to the cashier, after Hector took me back, my paperwork was ready. I signed and then they let me know my car will be outside. My car was clean!! cleaner than how I dropped it off! To me that is A PLUS SERVICE!! There were no dents, no cracks in the windshield. It was returned to me in the exact condition I dropped it off in. Also, Hector is a great driver. He does not drive fast, or reckless. Any of my friends that ask how I like my car, the first thing I do say, is how well I am treated at service time. I had a bad experience with BMW and will never go back to them. I do refer my friends to Audi in T.O. and will continue too. Thank you!

Mat Cruz

21 de mar. de 2016

Larry was great in helping me get the new A4. He called me when they got in and had it ready for me right away.

Bluonyx

21 de mar. de 2016

I would like to comment on the outstanding customer service received at Rusnak/Westlake Audi. Without a doubt, Jesse has been the best service advisor I have dealt with in many years, or in fact ever! Upon arriving I was greeted by friendly advisors and staff. Just a few minutes of waiting to drop off my vehicle for routine maintenance and was handed the keys to a wonderful loaner Audi to borrow. Jesse kept me informed the next day that they decided to perform extra services over and beyond it's usually checkup, all covered, just to make sure the car was tip top, since my warranty was up at the end of this month. Once again all I can say is, WOW! and what a wonderful dealership to deal with. Thank you Rusnak/Westlake Audi for such a great experience.

jplyle

19 de mar. de 2016

Good follow up by Larry after my initial inquiry. Friendly professional service by Larry and finance manager Nicholas. Explained features of car and we took a nice test drive. Appreciated assistance with cars features once deal was made.

Bernie

19 de mar. de 2016

When servicing my vehicles at Rusnak Audi I am treated like family. Adam and his team go above and beyond expectations to meet all my needs. I always recommend Rusnak to my friends and family for exceptional service.

Wally

18 de mar. de 2016

Excellent asAlways. Richard has been the best for many years now. My son just bought an Audi from them this week. Now we have 3

David

16 de mar. de 2016

Thanks you very to Andrew in sales & Jesse in service, they made my lease buyout smooth and easy.

Z K

13 de mar. de 2016

Great service by Richard Ruiz and Adam. Both of them are very nice and friendly. I recommend Rusnak Westlake Audi for your service.

Sazana

13 de mar. de 2016

I always get great service from Rusnak Audi, Westlake Village. Both Richard and Adam are very friendly and make you feel special. I would recommend this place for your service.

Steven Eichberg

12 de mar. de 2016

From starting with my service manager Rich to picking up my car in one hour the experience was terrific. Thanks Rich and Rusnak.

Jim Hall

12 de mar. de 2016

Whenever I bring my vehicle into the West-lake Audi dealership for service, I'm always amazed by the "Outstanding customer service", not to mention the politeness and friendly attitude of all of the employees, especially, Mr. Richard Ruiz.

Josh

10 de mar. de 2016

We bought two cars from Rusnak Westlake three years ago, to this day we conmtinue to get that Client Treatment that Makes Rusnak so famous.

Dennis Lieberthal

9 de mar. de 2016

Excellent service, the service representative was efficient and knowledgeable in every way.

Gigi Lestak

3 de mar. de 2016

superior customer service- honest and fair -I know I'm in good hands there. This is why I bought a 2nd car from this dealer and this dealer is the only facility to which I bring my car- even for oil changes. The service team is stellar- Karl, Richard, and their office support staff. To a person, they are professional, friendly and savvy. When I brought my car in for auto body repair, I also asked if my car needed brakes since they were "squeaking." They reported back to me that I didn't need brakes at this time. Most facilities would be so tempted by the easy money that they would initiate unneeded repairs. Rusnak Audi Service knows I will be back when the brakes really do need replacing. Richard is a standout and a stand up guy. How refreshing to have such an honest dealer and service dept in an industry that has a reputation for being "greedy."

Nick

29 de feb. de 2016

The Rusnak service team is exceptional!!! Adam and Karl always take great care of me.

Rebecca

15 de feb. de 2016

We commute 45 minutes to have our vehicle serviced at Audi of Westlake because we know we can ecpect the same top notch experience every time. Adam is very personalable and intuitive to his customer's needs.

pilatesjunkie

6 de feb. de 2016

We have always been happy with Rusnak Audi. Richard is our service advisor and we really enjoy working with him. We don't feel as though we are ever have stories given to us, work done that isn't needed, excuses for added expense and really....Richard is fun to deal with.Our car has over 100K miles on it and is a very great car and has served us well for over 7 1/2 years.Audi rocks!!! :)

Jim

2 de feb. de 2016

My 2012 A6 had a complicated warranty issue that required several hours and an overnight stay to fix. Adam got me a loaner car so I could get home and go to work the next day. Picked the car up and it runs great. Very friendly service.

Byron

31 de ene. de 2016

Knowledgeable, attentive staff and easy process to lease a new car. We are very happy with our Q7. Thank you.

Miles

28 de ene. de 2016

Fay is my go-to when it comes to getting new Audi's (which I do often!) and I'm never disappointed. Same goes for the latest SQ5 purchase.

Audi500

25 de ene. de 2016

Thank you Andrew for making this experience so pleasant. I left feeling completely satisfied and the entire process was hassle free. I felt I was treated with respect and did not feel taken advantage of. Look forward to leading with Rusnak Westlake again.

Mitch

16 de ene. de 2016

Performed 5000 miles service and factory recall for smog. I was quickly in and out and nice service guys. Thanks for the excellent customer service.

AudiS5

15 de ene. de 2016

Great service from everyone at the store. Very friendly and inviting staff who ran me through everything so I did not leave with any questions.

Michelle0102

13 de ene. de 2016

Top-notch, prompt, professional service always. They treat you like family. Adam Ummarino is the best! Will definitely go to Rusnak when it's time to purchase a new car

screen name 1111

13 de ene. de 2016

richard was very helpful. He explained everything and delivered what he said! I would recommend them to anyone who is looking to buy or sell an Audi

kglassman

8 de ene. de 2016

Driving in from Ojai and dropping my car off for service while staying in L.A. for two days can get complicated but Richard always has an Audi loaner waiting for me and my car is ready for pick up as promised. We wouldn't go anywhere else for service.Thank you for doing such a great job.

Lucie Walsh

1 de ene. de 2016

The service tech and manager went above and beyond normal service and customer support required to make sure I was happy. --Thank You.

Andy scott

31 de dic. de 2015

Leaving with a clean carAfter being picked up from home was great sbc

Karie

30 de dic. de 2015

Wonderful to work with We bought 2 cars for Xmas! They made all transactions fast, easy, and efficient. A joy to work with them.

Eric

28 de dic. de 2015

It was very easy to make an appointment and once there Jesse took care of me.

uswddl53

28 de dic. de 2015

I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service advisor (Richard Ruiz) identified and issue with the top and was able to work with Audi to have a new top installed under warranty - this was a great catch on his part because the factory warranty on my car ends in 8 months!

Derektownsley1

24 de dic. de 2015

Richard from service is awesome, and always gives honest advice. Everyone at Rusnak is friendly and will not leave you waiting around. Great experience. We bring our 3 A4s there.

Pls

23 de dic. de 2015

The door release for the gas cap often would not release. They were able to fix the problem, in the two hours they said it would take, and all seems fine. They were polite and courteous and pleasant. All you could ask.

Ron Resnick

19 de dic. de 2015

There was a mix-up, but was taken care of. I was able to get in with my vehicle right away -- the very next day after calling.

Paul

15 de dic. de 2015

Getting my Audi serviced is always a very easy, fast and pleasant experienced. I don't feel overwhelmed and the team is knowledgeable and will explain anything you have questions about. The facilities are great, you are never left "hanging" waiting for someone to notice you. Bought my Audi there, will buy next one there as well.

David

14 de dic. de 2015

I brought my 2012 A5 cabriolet in for a 30,000 mile service and my service consultant (Richard Ruiz) identified an issue with my convertable top that I was not aware of. Richard took the initiative to work with Audi to have a new top installed under warranty.

Hvyd2006

11 de dic. de 2015

Hit a log on the 118 and damaged a tire. Jessie got me the best price to replace all four tires and had me back up and running the next day. As always a great job.

SD

9 de dic. de 2015

I have been using the dealership for service since I bought my car there several years ago. Admittedly, haven't had any problems with the car, but the scheduled service visits are always excellent. They are the best!

Sharon

4 de dic. de 2015

The Audi service department has always done an excellent job of going above and beyond to make my experience a good one. They are helpful, friendly and very honest! I like to see Richard And in the past would see Carl. They are both amazing and I would recommend their service to everyone!

David Watkins

3 de dic. de 2015

Super easy, I was in and out with, great service, will go back,Thank you

Chris

28 de nov. de 2015

10/10...Great experience buying a good car at a good price.

william peters

27 de nov. de 2015

Very good service having a small interior part replaced.

Audi#4

27 de nov. de 2015

Rusnak Audi Westlake has always treated me like they value my business. The Rusnak Westlake Service Department understands that they play an important role in my overall experience of the Audi brand, and my opinion on the Rusnak dealership in particular. The service I received throughout my 42 month lease has been excellent. I would like to extend a special thank you to Rich in the service department for always going above and beyond, he is a true professional! I highly recommend this dealership.

Rachel Cohen

23 de nov. de 2015

Adam from the service department was great!! It was quick and easy and I had a free loaner car for the day! Other car dealers could take a lesson from Rusnak Audi !!

Wes

21 de nov. de 2015

Not only was the original problem fixed under warranty, but an additional issue was corrected at no charge saving me a second visit. In and out under 5 minutes!

GadgetGirl

20 de nov. de 2015

Larry Ellis is Great!!! Also may I add very popular everyone looking for a car 'where's Larry?' LOLThe Rusnak team are friendly and Runsnaktastic! i really appreciate everyone help and having their listening ears on. I knew what I was looking for no pressure no rush. I've been having my eye on the Audi for a long time and figure that's all that would happen. Well a years later and some 'car searching and researching' I was no longer looking I am interested. Thanks for making my first Audi buying experience a great one! When you go thru Westlake heading on 101 south or 101 North please swing on by to Rusnak Audi and ask for Larry! Of course anyone will do after all I did say they're all Rusnaktastic!!

Tania Cerda

19 de nov. de 2015

Everyone knows that the car buying process can be treacherous and downright intimidating but alas, Larry Ellis and Westlake Audi are some of the good guys. It should suffice to say that I drove 60 miles from home simply because I felt that Larry was a genuine guy that wanted to help me get into that car I wanted and because they had the best prices and deals around. I must mention that the drive wasn't necessary since LA County is saturated with dealerships but when you mesh with someone you mesh with someone, right? I highly recommend making the drive to do business with some of the best guys in the business. Make a day of it, there are restaurants a plenty just down the street and the scenery is beautiful which makes for an outstanding test drive and inaugural drive for your new Audi. Make sure to ask for Larry, sweetest man you'll ever buy a car from and the best part is that you'll get the best deal possible.

Renee

13 de nov. de 2015

Quick efficient service, great loaner car, they also washed my car after servicing it.

Mike audi

12 de nov. de 2015

I bought my Audi six years ago , and I'm satisfied every time I take it in there for service . Carl is great and Adam is great . What more can I tell you ?

Paca123

12 de nov. de 2015

I came in for my 15k service. Adam was courteous and helpful. He seems to be passionate about his job. Answered all my questions and got me in a loaner car. Thank you for an amazing service!

Steve Lieberman

7 de nov. de 2015

Service Tech was true to his word and got ny car back in 4 hours as needed

Marc Warshal

1 de nov. de 2015

Outstanding service as usual. From the initial drop off of the vehicle to the pickup, it was a seemless process.

Joe Kolb

31 de oct. de 2015

My Customer Servive Adviser Adam Ummerino is the reason I bring all three of our Audi's in for service. I hope Rusnak appreciates and recognizes what a asset Adam is to their organizationn.

Carrie Rasmussen

31 de oct. de 2015

The service department was friendly and helpful. They called with a diagnosis quickly and repaired my vehicle in 1 day. I also drove an awesome loaner car in the meantime. Overall it was a hassle free friendly experience.

vdaly

28 de oct. de 2015

Adam was great,,took me in very polite and professional helped me with what I needed done, git me in a loner car, hit the road and car war ready by the end of the day..also did a follow up call the next day

Q5 TDI owner

23 de oct. de 2015

Great place to buy and for service. Friendly and responsive

hkaplan

23 de oct. de 2015

Walked in, first one there. Had not made an appointment but Karl said hello and said no problem. He explained it was a big service - 35,000mi for my A3 tdi. We talked about the emissions issue a bit, but clearly no one knows what the fix will be. Karl called me when the car was ready, and since some of the promotional discounts were being mailed in a week, he gave me the special rates.I have had three Audis from Rusnak and do all service there because, while not cheap, they are alwasy helpful, explain things, don't rush me when i have a question, and if there is a less expensive option (like buy the part, you can put it in yourself in two minutes, we'll show you how". Just excellent service.ThanksHoward

Alex Metti

23 de oct. de 2015

The price of the car of the A3 2016 Audi was a little overpriced for a compact leased car. Although the car drives very smoothly and can excelerate fast. In the beginning I was a little hesitant but the more I drive it the more I like it. All my life I was driving BMW's but I think I needed the switch. I hope I made the right decision. Too many last minute charges. I walked in thinking to pay 355 and ended walking out with 417. Overall I'm satisfied.

Freska20

22 de oct. de 2015

The techs and service writers are excellent. As soon as I get there I am greeted and my issue was addressed and the techs always seem to know what they are doing.

Karen Lindsey

21 de oct. de 2015

Carl & Richard provide excellent customer service.

Kim

10 de oct. de 2015

The experience was great. I just bought the Audi after being an Infiniti owner. I had a great rapper witht the service department at Infiniti and did not ever feel I was being taken advantage of. I look forward to the same positive experience with the Audi staff in Thousand Oaks

Jan7

5 de oct. de 2015

The only thing I would say negative is the loaner car that I received was very dirty. The service I received in the Audi service was very good.

Jeff Nicholl

2 de oct. de 2015

I have a variety of options to choose from in Ventura County for service of my A8L W12. I will say Carl the GM, and Adam service representative, have consistently demonstrates professionalism, efficiency, attention to detail, and more important, constant communication on the status of my vehicle. I have used Audi dealerships in the past and Rusnak/Westlake is for superior, then their competition. I firmly believe, that this is primarily due to Carl and Adam working together as a team. I will continue to express my positive experience to my friends and patients about Rusnak/Westlake. What a great asset for any corporation, that gives you a family experience.Sincerely,Jeff Nicholl

GaryF

2 de oct. de 2015

As usual, everyone in the service department was a pleasure to work with. I made an appointment on very short notice and they accommodated me. Adam kept me up-to-date and was very professional.

sbeaven

2 de oct. de 2015

Great job, usual excellent attention to customer service and got me in and out in a timely fashion. Went over status of car and made sure everything was clearly explained.

TT Lover

1 de oct. de 2015

My service advisor did a great job diagnosing the repair, communicating with me and completing the work ahead of schedule. He then went above and beyond to coordinate with CarMax to minimize my out-of-pocket payments. It couldn't have been a better experience.

C H

18 de sep. de 2015

I was extremely pleased with my service adviser Richard Ruiz. He was helpful and knowledgeable. I worked for General Motors for 20 years and this is my first new foreign car. I'm very pleased with my decision.

Googlehead

17 de sep. de 2015

Andrew went way beyond our expectations. He wasn't pushy and he truly went all out to make this deal happen. Thank you,Keith Katz

mkirk123

15 de sep. de 2015

ADAM IN SERVICE DID AN EXCELLENT JOB IN KEEPING ME INFORMED. HE IS AN EXCELLENT EXAMPLE OF HOW CUSTOMERS SHOULD BE TREATED. WELL DONE ADAM!!!!!!!!!!

RP

11 de sep. de 2015

Routine service was needed. Dealership provided a loaner vehicle for me. Happy with the customer service and will return again. I recommend Adam if you want a great service advisor.

maurice glick

10 de sep. de 2015

got instant attention and a rental car immediately only prob;em is that when I can it takes forever to a a live person on phone..very frustrating

Jk123

4 de sep. de 2015

Adam does a great job accommodating my schedule and doing what's right for the car and budget. Friendly staff. Fast in and out. A great reason to get service and buy a vehicle from Rusnak.

Debbie's R8 Spyder

2 de sep. de 2015

Richard kept us informed as to the progress of repairs. We did not have to call him to find out when our car would be ready

Randi

1 de sep. de 2015

Jesse in service went out of his way late Friday to get my broken A/C fixed. It is so nice to know that he always makes sure things are taken care of whenever I bring the car in . He 's the best !

Sonnenstr20

1 de sep. de 2015

I've been to numerous car dealerships, but, I have yet to find one that is as friendly and customer oriented as Rusnak/Westlake Audi.

Dale S

30 de ago. de 2015

Very helpful. Car was complete and ready when promised.

stevers4

30 de ago. de 2015

Westlake Audi service has always provided outstanding service since I've been serving my Audi's over the last several years . Carl's team is always professional an exceptional!

KB

28 de ago. de 2015

Great service, responsiveness, and follow up. The transaction and overview from time arrived at dealer to the time we drove out was very timely and considerate of our time.

JCarter

27 de ago. de 2015

Adam has always provided outstanding service whether it was for a routine service or something that required a greater level of diligence and care. I would highly recommend the Audi service team.

Jeffrey Pasternak

26 de ago. de 2015

My Salesperson Fay Moghadam was very helpful and worked hard to get me what I needed. I think you should give her a raise for all the work she did for me.

Carmen Mormino

14 de ago. de 2015

Beyond excellence and perfection! Rusnak service is second to none, and Jesse exceeds any hopes and expectations of what a pro should be!

Nicole Comeaux

7 de ago. de 2015

Andrew was a good sales person. I liked when he showed me additional features onMy car. James, the finance guy was great. He was honest, direct and quick.

brockb

7 de ago. de 2015

I purchased a used 2012 Q7 from Rusnak sight unseen and had it shipped to me. The vehicle arrived with a full tank of gas and in absolutely pristine condition; exactly as described. Purchasing a vehicle from out of state can be unnerving; but the staff at Rusnak was honest, courteous, and went out of their way to ensure my transaction went smoothly. I received a great price on a great car. I would not hesitate to recommend them to others, in or out of state.

william reis

6 de ago. de 2015

Adaam in Audi service does a great job- I have an Audi A* and his service is always fair and quick.

stanslaton

6 de ago. de 2015

Been taking my 2012 Audi A6 to Rusnak for service since new and always great service. Great service personnel and always willing to provide loan vehicle.

no

6 de ago. de 2015

Best experience ever. The service department was super accommodating and went above and beyond to fix even the smallest detail of my car. Rusnak has won me over for sure!

audirestored

4 de ago. de 2015

Visit went very well staff friendly and very helpful. I had been using Audi DCH and the treatment and horrible service I recieved there made me run to rusnak Audi. I thank you for restoring my faith in AUDI as i was ready to give up on it and tell anyone who would listen to avoid Audis at all cost. Thank you!

PjbQ5

2 de ago. de 2015

Online search for a cpo Q5 for the past months and came across a vehicle at Rusnak. Complete description online but was missing some photos. Requested photos came quickly with all information. Negotiation over a few days and reached a deal. Handoff to finance was a bit awkward but worked out ok. Remote purchase so docs were sent to me but were incorrect. Corrected set sent out immediately and delivery effected in the time frame I needed. Overall not perfect but any mistakes were fixed quickly and with professional and friendly support

Alaki1

31 de jul. de 2015

They were fast, helpful and did a great job; provided loaner car and called me as soon as my car service and wash was done

lovemyQ5

31 de jul. de 2015

Jesse is extremely knowledgeable and dedicated. I was there for a service before a cross-country trip, and the service team made sure that every detail on my car worked properly.

Love My A8

30 de jul. de 2015

Always courteous, knowledgeable and on time. The maintenance team is top-notch, especially Jesse Aguayo, my "Service Writer" and Carl the Service Manager. I have never had a negative experience at Rusnak Audi...

Kea4golf

30 de jul. de 2015

Richard Ruiz is the best. Conscientious, caring and dedicated to the best service possible. He is a value to your organization and should be recognized.

ajguillen

29 de jul. de 2015

Adam is amazing and has always been exceptional. Mr. Hughes Jr. is particular about his automobiles and the time that they are away from him. Adam, has always gone out of his way to ensure that the car is always ready when needed and takes extra care to make sure that the car always looks incredible.

JORGE AGUILA

28 de jul. de 2015

I always have a good experience when my car needs service. They take care of me with minimal work on my side.

Audiq5

28 de jul. de 2015

The dealership is excellent. Richard Ruiz and Carl Seehoffer are both very helpful and do a great job. My only disappointment was actually with the Audi company. I have been driving Audi since 1996 and I been very happy with them. The car I have now had a very strange thing happen and I learned a very uncommon thing. A bolt in the drivers seat frame got loose and the whole frame had to be changed. A very expensive repair. I tried to use my Extended Warranty since it is not a "wear and tear" situation and they denied it. Then the guys and I both tried to have the Audi company cover it and was denied again. I am VERY disappointed in Audi. I feel there is no way this is my fault nor a normal wear and tear?

Barbara Philpott

22 de jul. de 2015

My servce was the best. Always a great experience. Adam Unmarino is wonderful to work with!

Ron

16 de jul. de 2015

Always a pleasure dealing with your service team. They are professional, communicate throughout the process and know what they are doing.

Jake Saye

15 de jul. de 2015

Jessie & Richard have always been very professional & nice to work with. Very nice customer experience. They are very prompt and courtious in addressing concerns and dealing with me. I had considered going to a third party Audi service and found the nominal amount of savings was definitely not worth dealing wih the subpar experience and quickly returned back to Rusnak. Entire team and manager have been very gracious. Thank you.

Q5 TDI owner

15 de jul. de 2015

They have always been a pleasure to deal with. Great service department.

noiwont

12 de jul. de 2015

really pleased with accommodations for service needs. Carl is a great support as the manager. I needed an appointment quickly and Rusnak was very accommodating.

Kfernandez65

10 de jul. de 2015

Service department is great. I had a parking break malfunction light, air bag and seat belt light go on Tuesday 6/30/15. Mechatronics unit replaced under extended service warranty. I was told they don't cover restraints and I didn't want to spend $480 to replace seatbelt. I feel the restraint works fine it's the sensor that's failing. I would like for this to be reviewed as I would prefer it to get replaced. Thank you.

Mary Fernandes

9 de jul. de 2015

Service was excellent. Customer service is excellent and the facility is reliable, clean and friendly.

michael stieger

9 de jul. de 2015

good service I would recommend the dealership to others

David mullen

7 de jul. de 2015

Their are a lot more issues to consider when recommending a dealership. The service operation is extremely well organized. Richard Ruiz could be the best of all the service reps in all the dealerships I have used in the past ( all high end cars). They make the experience painless.Also, I personally HATE to do surveys because they are always structured to address the issues you want to measure. Why not start by asking what recommendations the customer might have on their mind. It might lead to a better understandingly what customers want.

Bruce Straits

7 de jul. de 2015

Great experience, except I was asked to lie (say that I had purchased a car) to another dealer.

Jim Costello

7 de jul. de 2015

Everyone involved was courteous and helpful. The service consultant this time was Adam Ummarino and he was quick, efficient and very courteous. On a scale of 1 to 10 he was a ten

Idontwantapassword

7 de jul. de 2015

Andrew was awesome! We bought our Ou Audi A7, and Andrew did a great job explaining everything to me. I would recommend Rusnak Audi to my friends.

DGQ7

7 de jul. de 2015

This was my first visit to the service dept at Rusnak. My service advisor Adam was awesome along with the entire staff ...Thank you again see you in 10k miles

MRBONDS1

6 de nov. de 2014

Rusnak Audi and the general sales manager, Philippe, provided me with the best car experience I have had in the Auto Mall in over 10 years. He was incredibly quick in responding to my initial inquiry. His prices & terms were the best of 3 different dealers in the SoCal area that I sent the same inquiry to. I then had so many questions regarding the vehicle. He was a true gentleman & a pleasure to work with. He was respectful, informative, and extremely patient. I will definitely contact him the next time I need a car & I will always refer them to all family & friends.

dmanCPA

24 de abr. de 2014

I have worked with Mitch on two leases so far and plan on working with him again in the future. He has been very helpful and worked to get me the best deal possible. I definitely recommend him!

jwmalibu

7 de abr. de 2014

I started my search for my dream car with a car broker, and met Mitch when I came into his dealership for a test drive. Although I wasn't able to drive the car, Mitchell continued to follow up with me. Ultimately, he was able to get the car that I wanted when my broker could not. I would highly recommend him!

Tvo

5 de abr. de 2014

It was an absolute pleasure working with Mitch. My family has purchased several cars in the past, mainly from Lexus and Mercedes, and I can say hands down that Mitch is the best salesman that we have worked with. He was extremely knowledgeable about the cars and wanted to make sure that we bought the right car for our needs. Most importantly, Mitch was professional and honest, he treated us with respect and not just another sale. I will make sure to refer all of my friends and family to Mitch.

jgschuman1

31 de mar. de 2014

Excellent experience while dealing with Mitch Mayenschein & Nabeel ElEsrawi for my Audi A6! They were extremely professional and committed to meet my requirements as our Audi was a custom order. I was regularly updated re the process and the assembly/ delivery progress. Mitch's tutorials were "spot on" and therefore certainly we will recommend the Rusnak Audi colleagues unconditionally. This was a "Five Star" experience from showroom visit to putting the car in our garage. Vary happily, James Schuman

Jhalpin

27 de mar. de 2014

Buying a car is never a pleasant experience unless you are dealing with people like Mitchel Mayenschein and Rusnak. Mitchell was professional and guided me towards the purchase of an A-7 Audi. Mitchell made the experience both pleasant and hassle free. He followed up with a few phone calls after I left the dealership and even came in on his day off to complete the sale. I honestly think the reason Rusnak has such success is the fact they have sales people like Mitchell and his manager Nabeel. I would highly recommend this dealership and will be referring others to Mitchell and Nabeel in the future.

hotrail2

17 de mar. de 2014

I had a most amazing & pleasurable experience purchasing an Audi A6 3.0 T at Rusnak Audi. My sales consultant Mitchell Mayenschein was superb in all respects. He was very bright, pleasant & patient in discussing the pros & cons of the Audi A6. The purchase process went very smoothly after securing a purchase price which was substantially less than I had anticipated. Mitchell was exceedingly knowledgeable about the operation of the A6 & went into exhaustive detail in explaining how to take maximal advantage of the technical marvels of the Audi A6. I have never received such a thorough in-service in how to operate a new car. Since this was my first Audi, I found his detailed instructions saved me many hours of poring through the instruction manual since there were sometimes substantial differences in the use & operation of electronic equipment from my previous cars which included Mercedes, BMW, Lexus & Porsche automobiles. All in all, purchasing my Audi A6 from Mitchell Mayenschein at Rusnak Audi was a five-star experience.

jnorrisii

3 de mar. de 2014

Great dealership. Incredible price. A friend referred us to Mitchell, who was smart, very friendly, knowledgable, and most importantly, he didn't try to rush us in and out of there to get to the next customer. He greeted us outside. He took the time to make sure we found the exact car we wanted (we got the Q5). He had answers to every question we had. Mitchell made the experience very pleasant and non-stressful. We will certainly recommend this dealership, and specifically Mitchell Mayenschein, for anyone we know who is looking for a new car. In addition to Mitchell, everyone at the dealership was very friendly and relaxed, which is the opposite of every dealership I've ever been to. Thanks for a great new car. We love it.

MWR

28 de feb. de 2014

One of the simplest car buying experiences I've ever had. The whole thing took maybe 30 minutes in person. Everything was done lever the phone, and the delivered BIG time with a killer deal beating out prices from all other surrounding Audi dealers. Jonathan Condran made this experience fro me. Truly amazing.

MattHerson

25 de feb. de 2014

The one and only sales man you should deal with is Mitchell Mayenschein!!!!!! Lets be honest, the car sales game is usually high pressure and over all unpleasant. Mitch has officially changed the game! Not only is he pleasant to work with, but he actually knows the car's inside and out. He takes the time to show you every option, with detail if needed, and how to use it in a way that you will capitalize on it! He is professional, respond in a timely manner, and best of all..... treats you like a human and not just another sale. Keep up the great work, and I love my S4!

kasper1987

25 de feb. de 2014

Great service! Great price. Def coming back if the same people continue working there. I wish Rusnak had a closer dealership to Studio City/Sherman Oaks maybe near Van Nuys

14A6Smile

16 de feb. de 2014

We had an excellent experience with Mitch when buying our new Audi A6. He met us on the lot, like most salesmen, but he quickly figured out what we were looking for and took us directly to the car. After a test drive, the purchase was painless, but as with any car deal, too long. The negotiation was very smooth, and both Mitch and his manager worked efficiently and seamlessly to get us the deal we wanted, and we got it. Mitch even came to our house to pick up the trade in extra key and manuals. He was professional and caring. We feel that his attentiveness and empathy are worth recommending.

shahxyznader

5 de feb. de 2014

Mitchell was very courteous, honest, and knowledgeable. He made my car shopping very pleasant. I definitely recommend him to my friends. He also brought the car to our house and spend good amount of time to explain the very complex computer system of the car. He even took time to help me set up my BMW automatic garage opener.

pnicholson

31 de ene. de 2014

We called the dealership and were referred to Mitchell Mayenschein. We told him what we were looking for and equipment etc. He did an excellent job of locating the car (scarce color) we were looking for and captured it for us while it was enroute to the US (San Diego). We worked out price and purchase details by phone and email very efficiently and concluded the purchase arrangements. In a few days when car arrived we came to the dealership and did paper work with Mitch and docs with James. All very smooth. Mitch then introduced us to the Q5 and instructed us in the details of use of the car and equipment very efficiently and pleasantly and sent us on our way. All this done with one trip to the dealership. Saved us a lot of time and made purchase painless and pleasant. Mitch was very proactive in finding out our needs and satisfying them effectively.

Jkgaspar

18 de ene. de 2014

This is our first Audi purchase. Mitch was very knowledgeable about the cars. We were considering a couple of different models and he took a lot of time to ensure we found the right one for our needs. After our purchase, Mitch contacted us to provide answers to any questions we may have and to make sure we were satisfied with our choice of vehicle. His attention and friendliness made this an enjoyable experience. Jim made all of the required final paperwork easy. Both are very professional.

Mamabear1

11 de ene. de 2014

Joseph was very helpful with my new car purchase he was very knowledgeable sales person with no pressure. I would recommended him to any one in the market of a Audi that would like 5 star service! Thanks for the great experience I will see you in three years when my lease is up.

Kirdrop

7 de ene. de 2014

Mitch was very helpful with my new purchase & was very informative about not only Audi's but about other options for me as well, great job.

WendyAP

17 de dic. de 2013

Mitch was awesome! He helped me so much in purchasing my audi. This was the first time buying a car and it was excellent service!

kimmeyc

1 de dic. de 2013

Mitchell and Nabeel were very helpful in securing the vehicle we wanted, and using AAA pricing along with a fantastic interest rate! We also appreciated their no pressure way of doing business with us.

wjkessler

11 de nov. de 2013

Mitchell is an extremely knowledgeable sales person, who provides all the information you need without "selling." Of course, Audi has great products, and Rusnak is a terrific dealership, but it's really nice to encounter someone who is on your side throughout the process. I heartily recommend Rusnak Audi Westlake in general, and Mitchell Mayenschein in particular.

qballer1234

3 de oct. de 2013

Mitchell was very helpful in helping me with my car purchase. I had a great experience and enjoyed it. I would recommend Mitchell at Rusnak Audi for all my friends and family who are looking for a new ride. Thanks again Michelle!!!

RIZ166

9 de sep. de 2013

After a terrible sales experience at Audi West Covina in early July 2013, I was plenty dissatisfied with the Audi brand. Mitchell Mayenschein from Rusnak Audi in Thousand Oaks and I had been communicating about a Q5 prior to my West Covina debacle, and he managed to coax me back to Audi with his straightforward and genuine attitude. Dealing with Mitch was great from the get-go. He listened to my story and really worked with me to find me a Q5 within my budget. The Q5 that I ended up with was a MUCH better Q5 than I would have purchased at West Covina, with much less mileage. It was really a blessing to find him. There was never any pressure throughout the entire process. Everything was done according to my timeline - not his. He was very patient and he really made it seem like he wanted the best for me.After purchase, Mitch was not available at pick-up (my schedule did not allow for same-day purchase and pick up). He was attending a conference 10 miles away and urged me to stop by so that he could grant me a tour of the car. When I arrived at the conference location, Mitch immediately made himself available and did what he promised. At that time, I noticed two cosmetic issues with the car that I had not noticed prior, and I also was unsatisfied with the detailing on the inside of the car. Mitch immediately made plans to correct the cosmetic imperfections and to have the car re-detailed. Soon after, a Rusnak Audi service technician arrived at my place of business and picked up my car. A few days later, I picked up the car - good as new. I would really like to thank Mitch for reengaging me with the Audi brand. I am very satisfied with my purchase, and when it's time for me to purchase a new car - or recommend someone to a fair sales person - Mitch will be the only option.

Drew7719

6 de sep. de 2013

The overall buying experience was great and there was no trouble at all. Mitch made everything much easier and surprisingly quick. He took the time to sit in the car with me and go over everything I needed to know and answer all of my questions about my new Audi. This place has an extremely kind environment and they care about the customers first. I would gladly do more business with Mitch and highly recommend his services.

dannydiego23

3 de sep. de 2013

Mitchell, and his manager Addi was great! They managed to get me in exactly the car I wanted with a fair price plan for my new vehicle. I appreciate all the help and support in getting my trade in looked after too!! The drive from orange county was well worth it.Thanks again and ill see you in a once my lease is up...Danny

ajtoq5

23 de ago. de 2013

Mitch was great to work with. He was patient and thorough in his explanation of the car, the deal, and the follow-up too. I hope to do more business through him for my future car buys.

hodge_1

16 de ago. de 2013

Buying a new Audi was a very easy experience at this dealership. The exact car I wanted was not available at the dealership so it was ordered from another dealership.

jevensen1

13 de ago. de 2013

Our buying experience was as easy as it's ever been. My wife and I were not pressured to purchase anything, including all the add-ons at the end of the purchase (extended warranties, electronics, etc.). Mitch was relaxed, informed, and made it easy to work the deal.

CSCSCS

11 de jul. de 2013

When we inquired about the vehicle, we were still in Australia and were set to return in a few days. Mitch helped us to arrange the applications and prepare all the documents. Within a few hours after we landed in LAX on July 4, we drove away a brand new Q5 (yes, Mitch was even available for us on July 4)! It was convenient that we didn't even need to rent a car while looking for a car to lease.Before we went to Australia, we also asked Mitch to take care of our two leased cars (2012 Q5 and Lexus CT200h). He arranged the for dealer to purchase back our vehicles to avoid the penalty of breaking lease agreement; that save us thousands of dollars!Mitch is highly committed to customer satisfaction, highly motivated, kind, professional and quick to respond, and his service is truly excellent. We will definitely come back to him for other business!

jpatota

29 de jun. de 2013

Once I had narrowed my new car choice to an Audi S5, I initiated contact with 9 different Audi dealers located within 150 miles of Santa Barbara, CA. Based upon responsiveness, price, friendliness, location, and accuracy of communication, I ultimately chose Rusnak Audi of West Lake, CA. The sales rep I had engaged with there, Nichole Dela Cruz, was extremely service oriented and thus she and another rep had easily stood-out from all of the other dealer reps I had dealt with (the other top performing rep, Beshoy Abdou, interestingly, was also employed by Rusnak but at their Pasadena Audi dealership). Nichole delivered my new Audi all the way to my Santa Barbara home herself, was very thorough and patient when training me on how to operate the myriad of features that the car provided (I had purchased most options hence this training was of paramount importance), and, refreshingly, she answered all of my questions throughout the process in sincere & honest fashion. I should also mention that I had a slight problem with my new Audi S5 which I had noticed post delivery. Admittedly, I was concerned that a dealership located 80 miles away would, post sale, try and send me elsewhere to correct the problem or would require me to bring the car there (not necessary for my particular problem). Therefore I was quite impressed with Nichole's attentiveness in assuring that this issue was promptly 100% resolved on-sight at my home. Also worth noting is that the service rep provided a thorough and very useful second round of features training.My experience with Nichole was an extremely pleasant one. I definitely cannot say that about my last 3 car purchase experiences. Hence I would highly recommend her to anyone seriously looking to purchase a new vehicle and I will definitely be looking her up myself the next time anyone in my family is looking to make their next new car buy .John Petote

S8sedan

10 de jun. de 2013

I have been working with Mitch for over eight months looking for the right vehicle. He has followed up with me even when I have not responded in kind. He eventually found a vehicle for me that I was interested in discussing obtaining. I met with him and the staff at Rusnak Audi Westlake and was treated exceptionally well by all involved. I went out there late in the evening on a Friday, worked out the details for obtaining the vehicle and Mitch, Nabeel Esrawi and Jason Marmon all stayed until midnight so that I could take the vehicle home that night. I highly recommend working with them.

Pat & Lou

13 de may. de 2013

This was the regular scheduled service for our A4. Adam was very attentive, helpful and kept me informed. What a great guy! He had big shoes to fill, when you promoted Carl to wearing a tie. It was nice to drive a new Audi service loaner car. Makes a 2011 model feel its age, just a little bit. All service was completed to our great expectations.

robertlpl

9 de may. de 2013

I am a 48 year old and never posted any reviews in the past. sadly, I have had such a bad experiance at Rusnak Audi in Thousand Oaks that I felt compelled to vent. I live in HB and was looking to purchase an Audi S5. I located the one I was looking for 2 hrs north of were I live. BEFORE I bought the car the salesman Jessie in internet sales was extremely attentive to my calls and texts. I went there and purchased the car. This review is more about the customer service AFTER I bought the car. There was a cable missing from the car. I contacted Jessie multiple times to no avail. NO RETURN calls or texts back, almost as if I never existed. Isn't the idea to build long term customer loyalty? Don't you think I will buy more cars during my life? Guess what I will NEVER do business with a company that lacks the forsight to provide its customers after the sale with a basic level of respect. Do business with Rusnak Audi in Thousand Oaks, specifically Jessie in internet sale only if you do not want any customer service after the sale.

danram805

25 de mar. de 2013

What An Awesome Experience :)Got R8 Customer Services On a A4 Purchase :)Complete 180 degree Experience :)Customer Always Right... Really!!!I inquired via the dealers website about an 2013 Used A4 on behalf of my parents. I was contacted by Nicole De La Cruz who called me within minutes of my online inquiry, this wasnt my first online inquiry and wasnt the first time a dealer reached out to me, but it was the first time I actually care to stay on the phone longer than a minute. Her approached was never a sales pitch but actually inquiring to see what my car needs were, and if she could assist me in finding the right car for me. After a short chat of what we were looking for, she offer to assist me in finding the right car for me (a breath of fresh air, since it was never in a pushy sales manner, like prior sales individuals we came across at other dealerships) I inform her my concern was finding someone that spoke Spanish (since the car was going to be a family car for my parents. Now my parents do understand English, but its not their primary language, so they prefer someone to talk business in Spanish) She had no issue with this and mention she works closely with another rep who spoke Spanish and could have them reach out to us. Within a day or two I received a text message from Jesse Gutierrez who stated that Nicole inform him of what we were looking for. After a conversation via text message (which was really convenient, for me due to my busy schedule) we finally had an idea settle on what we were looking for. Our time frame to purchase a car at that time was 1 month.That weekend my parents and I were set to buy a BMW that we had test driven and worked out numbers on 1 month prior, we had no intention of going with an Audi since we walked away from a deal at Auto Gallery Audi before and we were set and ready for a BMW. We were early to our appointment at Rusnak BMW so we decided to stop by Rusnak Audi since it was recommended by close friends and family and we had a great initial contact with Nicole and Jesse. We had no intention to buy an Audi since we were just minutes from getting a BMW, but we had time to kill. We ask for Jesse at the counter he wasnt expecting us but didnt mind helping us. He remember our conversation and within 15 minutes he brought out 3 cars which match what we were looking for, he brought out the A4 that was advertise that we had seen online, we decided to go for a test drive he explain in awesome detail the features, after that we saw a Q5. He right away pulled it up and we jump in, after a great chat and comparing both we decided we needed a car thanks to both test drives. At this point we missed our BMW appointment, which we didnt mine, do to the great service , attention, and product analysis. We knew we wanted an AUDI A4 and based and we knew we wanted to give our business to Rusnak Audi.Now here is where things went south.....We were ready buy we made an offer at which I brought up the question about the car being "Certified", he was shocked he excuse himself and went somewhere to talk to someone (manager) about the car being certified, came back and told us No, unfortunately this car is not certified it was a computer error when it was listed, I brought out the ad which I had from over a week ago from their own website showing them clearly mark certified, they still refuse to honor it at that time, and worst of all they werent willing to work with us since it was there mistake clearly mark certified, they said if we wanted it certified it would be an extra $2000 if not we can take it as is. We had to walk away...I express my concern an wrote a review about the sad conclusion we had. We were drain after that experience we were in no mood to go to a any dealership for a while. On the same day of the review I got a an email and voicemail from a manager (forgot his name) who stated that General Manager Ted Moreno had reach out to him about this issue and wanted to make it right. I responded to the manager who made me an offer to honor the ad and get the car certified for the price advertised, of course I counter the offer. After a going back and forth, Ted Moreno got involved and emailed me asking to give him a call because he wanted us to be satisfy and do everything possible to make the situation right. After a couple days of phone tag, emails, offers and even a screen shot from his computer showing the car cost compare to local dealers, and the Rusnak Team doing everything possible to make things right (when they could of just turn around not honor the ad and forget about us buying possibly to lowest cost car they had on their lot) We schedule an appointment to go in.Doesn't stop there...We went later on that week and met with Jesse, he apologize about the situation (even though he had nothing to do with the mistake) and instead of just giving us the car that they were going to honor the certification on and be on our way, he took time to bring out another car we asked about and compare both. He really wanted to help us in making sure in getting in the right car, regardless if we took the car we had the issue with. He really went above and beyond. We ended up taking the car they worked so hard to make things right on, even Ted Moreno who looked like he was in a meeting came out to make sure all was right and things were made right. We even had to go to a doctors appointment and knew financing usually takes a bit a time, they were willing to hold the car till next day (none of this its today and today only stuff here). Next day we came back car was prep wash and ready for us, after doing the finance dance (which by the way they beat our already low credit union rate and beat the gap coverage insurance cost by hundreds ?) We were new owners. Nicole showed us the features top to bottom, set up Bluetooth and car settings to our request and every Rusnak Team member with came across since day one really make sure things where right and we were happy.In Conclusion I truly feel Rusnak Audi went above and beyond on their customer service, even honoring a mistake and reaching out to make things right. We feel extremely happy with our purchase and like a said before even though we got the lowest model they had on the lot the treatment and follow through from all the members felt like we were buying the priciest car they had on their lot. Thanks to all the Rusnak Audi members for making this the best car buying experience we had and evermore for turning things around and making things right for the everyday consumer.

rsholm

17 de mar. de 2013

Had a deal all set up, was waiting to finalize some last minute paperwork and had even deposited on the car we chose. Amazing! The car got sold on a Sunday! I'm doubting the car was even there in the first place. I wouldn't deal with these people if they were the only Audi dealer available.

Retired Teacher

17 de mar. de 2013

The process of buying my A4 was made so very pleasant by Fay. I will definately enjoy working with her n the future. She is a great saleswomen without being pushy or intimidating. She patiently went through the details of my car panel and answered all my many questions on how best to operate my car. She is efficient and very knowledgable. My husband is not easy to please when it comes to finance/business matters, and he too thought the world of Fay. Thanks for an excellent experience. I have used your service department over the past three years and have been very pleased with their prompt and courteous attention to my questions and to my car.

Robert

17 de mar. de 2013

Service manager Richard Ruiz was extremely attentive and helpful. I'm still not happy with the number of flaws in the car, but he made dealing with it as painless as possible. He's worth asking for when your car needs service.

danlgrim

16 de mar. de 2013

I'm a very picky shopper especially when it comes to big purchases like cars. The car and deal have to be perfect. Enter Nichole Delacruz and the Rasnak Audi team. She was able to get exactly the car I wanted in pristine condition for a KILLER PRICE! If that wasn't enough, her finance counterpart Vance beat our already great financing deal from our Credit union. I have never "pledged allegiance" to anyone in the car industry, but I'm telling you Nichole and Rasnak have proved themselves to be very, very worthy. I can't sing their praises enough.If you need a car (Audi or other) give Nichole call. Based on what I've seen you'll be happy you did.

tamara9611

13 de mar. de 2013

Edgar is a very friendly and helpful sales representative. He patiently waited for us to test drive several different cars before we decided on our new-used car. Addi was extremely helpful in facilitating the deal and trying to find us the best financing rate. Working with Rusnak Audi was the best dealership experience I have had to date. Thanks!

phil1234

11 de mar. de 2013

I just purchased a 2013 Audi Q5 at Rusnak of Westlake Village, CA. James Anderson was the sales person I was dealing with. I can't speak highly enough about him. My wife and I thought the whole process of buying (working with James) the car was flawless. He was very up beat, positive, knowledgeable, pleasant, accommodating, no pressure and a got a fair price. I would / will pass his name to anyone looking for a new or used car from Rusnak. Overall a very pleasant experience. I would also like to say I have purchased two Porsche 911 Turbos from Rusnak of Westlake Village, and had the same experience. Another side note. Prior to purchasing the new Q5, I had a 2009 Q5. I did not purchase it there, but did all the service there. Again, great service!!!Phil Johnson

DL9907

5 de mar. de 2013

Nichole was great to buy from. Very friendly, knowledgeable and fair. I would definitely buy from her again and from Rusnak Thousand Oaks. Love my new Audi!

SueSam

18 de feb. de 2013

We were very pleased with our whole experience at Audi. Edgar was great he found us the car we wanted and the whole process went very smoothly. We are very happy with our Audi Q5 we got exactly the car we came in to buy. I would highly recommend anyone to shop with Edgar at Audi.

adamphan

4 de feb. de 2013

My sales agent was very fun and made it easy to lease a vehicle. She kept me abreast on the status of my car availability.

bakshima

4 de feb. de 2013

Edgar made the leasing of my car a great experience. He fully explained the operation of the car clearly. I would go back for my next purchase.

sanch487

29 de ene. de 2013

This is the 2nd car we have purchased from Edgar Cordoba at Rusnak Audi and we couldn't be more happy with the results. Edgar is always available, willing to go the extra mile and makes the entire process enjoyable. The entire team at Rusnak does an amazing job!Chris Sanchez

erikaking

29 de ene. de 2013

Edgar was HIGHLY recommended by my parents. They purchased their Q5, from him, a few months ago. My dad actually was the one who insisted that we go to Rusnak because of the wonderful service that they received from Edgar. I knew that I had to go to see Edgar, and that he must be amazing, because my dad is one of the hardest people to impress. And sure enough, I ended up buying my first Audi with Edgar a few days ago. He made the process extremely easy and comfortable. Anyone looking to purchase an Audi needs to come here. If you are looking for a great car buying experience, with everything clearly explained, without any hassle or BS, then come to Rusnak. You will not be disappointed.

Mina

28 de ene. de 2013

It was really nice. They gave me the best deal i was in and out with the new car within 1 hour. They have really good service and sales team and the internet sales was excellent.

2013Q7TDIsline

21 de ene. de 2013

My experience at Rusnak Audi was truly exceptional. I worked with Nichole Dela Cruz for some time to find the one. She found me the best possible Q7 for our family. Nichole is truly a wonderful sales person. She always returned calls and emails promptly and answered all of my questions-this is why I chose to work with Nichole over dealing with our local Audi dealership. It was truly a pleasure working with her. Buying a new car in our price range is always a big decision, but Nichole was patient and accommodating. I will definitely use Nichole and Rusnak Audi again for my next Audi purchase!Thank you and your staff for the great experience.

2013S6

18 de ene. de 2013

The sales team was able to order a 2013 S6 which arrived almost a month before we expected and provided updates throughout the process to keep me informed. They were extremely knowledgable about the specific vehicle and all of it's options. Everyone was very friendly and professional. I am recommending them to everyone I know that is interested in an Audi.

caoren

12 de ene. de 2013

Found this deal by online price search, very happy experience.1. Price was as we discussed, no any tricks or catches;2. Nicole, my sales rep was very helpful. She put a 'Sold' sticker on the car right after we agreed on the price, and prepared the paperwork before my arrive. Made my transaction very smooth and quick.I highly recommend this dealer.

vinthomas

11 de ene. de 2013

I worked with Ted Moreno and Fay Moghadam. I told them what type of vehicle I was looking to get into, the payment I wanted, and a great warranty. I definitely gave them a tough task. It took several months and a lot of patience on their part, but today they got me into my dream car. In fact they were able to get me a nicer vehicle, with lower miles than I thought I would have to settle for, and a wonderful warranty to go along with my purchase. They gave me exactly what I was looking for, at a price that absolutely worked for me, and got me in and out of the dealership much faster than I thought I was going to have to be there. Ted and Fay are wonderful people who definitely have passion for putting you in the car that's going to make you happy.

anoukela23

1 de ene. de 2013

Edgar Cordoba at Westlake Audi is truly the best sales person I had the pleasure of dealing with in my long search for a new or certified pre-owned car. I test drove numerous cars at other Audi dealerships, Lexus, VW, Toyota, Acura, Hyundai and Suburu and he was hands down the most knowledgeable, informed, patient and pleasant sales person I encountered. Mr. Cordoba is a consummate professional and I'm so happy he's the one who answered the phone when I called his dealership. The fact that he made such a good impression during my initial phone inquiry is why I chose to drive all the way out to Westlake Audi to see him rather than visit a dealership closer to our home. After a months-long search, I finally found a great, certified pre-owned car at a good price. Thanks, Edgar!

christianvdh

24 de dic. de 2012

One of the managers asked me why I chose to go to Rusnak Audi Westlake over my home town's dealership. That was easy, Fay Maghadam was the difference. She worked with me in a friendly, understanding and compassionate way. She listened to me when expressing what I can comfortably live with, then presented me with a vehicle that met my needs, at a fair price. If this wasn't enough reason, I also had a most enjoyable time.

zachrnolan

24 de dic. de 2012

Sean was a pleasure to work with. I felt that I got a good deal from this dealership and would do business with them again.

cdesiderio

22 de dic. de 2012

Edgar is very kind. He made us feel like like he cared. This is the third car I bought form him. If I need another car, I would come back for Edgar. The entire staff was helpful and kind.

MarkWaldman

21 de dic. de 2012

In all my 30 years of buying cars (and trading them in) I had the best experience in my life. I did my homework and everyone (my salesperson Jon, the internet service person Steve, the sales manager, and the finance manager treated me with utmost care and respect. No pressure, no BS...the best dealership from top to bottom I've ever dealt with. Want an Audi....go here! I can't wait to experience their service department

Nico1eA1yssa

19 de dic. de 2012

All of the staff made me feel very comfortable and Nichole did a fantastic job helping me with my purchase.I did my homework and everyone (my salesperson Nichole, and the finance manager treated me with utmost care and respect. Will Definitely be purchasing my next Audi at this Rusnak branch.

jeffmichigan

18 de dic. de 2012

We purchased a 2011 Audi S5 (CPO) from Rusnak in 2011. Loved the car. Loved the experience.When it came time to add another Audi to the garage we contacted our salesperon and he was no longer there but Addi and Ted stepped in a took great care of us with our A7 purchase.Without hesitation we'd recommend Rusnak Audi for your next pre-owned or new Audi purchase!!! And, btw, there are 2 hours from us and definitely worth the drive!!Jeff

lohney

13 de dic. de 2012

came in look around, told to be seated, wait for 15 min. and left, my guess, business is too good, they don't need mine.

sam Xiao

11 de dic. de 2012

Very nice sales. Mario, my sales is great! Everyone in this dealer is nice and professional. Got my TT in just one hour and everything is perfect.

rogerroger

10 de dic. de 2012

Sean was a great help all around. He met me in the parking lot right off the bat and greeted me. He showed me all of the cars I was interested and test drove them. After deciding on an S5, the negotiation, application process and delivery were very easy. I had to run off to a personal engagement and when I returned all of the paperworks was ready to sign. The car was prepped and presented to me perfectly. Great experience all around.

MJT1212

7 de dic. de 2012

The short story: Not all Audi dealerships are equal. If you live anywhere in Southern California, and are considering an Audi, make the trip to Rusnak in Thousand Oaks. Period. There is no other dealership in the area with more resources and a better sales team to get exactly what youre looking for. If you value your money, your time, and your peace of mind, rest assured that Rusnak respects your values just the same.I purchased my previous Audi at Rusnak by simple chance I was driving through the area, and was so dissatisfied with the Audi dealership by my house that I decided to stop in. My experience was such a pleasure, that my immediate family subsequently bought their cars everything from a Hyundai, Volvo, Mercedes and Porsche from Rusnak dealerships as well. Furthermore, I continued to make the 30 mile trip to Rusnak to service my car whenever necessary. So when I needed to switch from a 2-door A5 to a the 4-door A4, as Im expecting my first child in 7 months, I knew the drive from Santa Monica was well worth my time. What followed was a quality of service one would not expect to find at a car dealership, but rather a level of attentiveness youd only expect to find at a 5-star hotel.I called Rusnak during the first week of the month, when most consider it to be the worst time to buy a car. I was transferred to Fay, a saleswomen I had never met before, and we proceeded to have a conversation about what I wanted and what I needed out of a new car. Understanding my situation, she politely suggested we could do the entire deal over email and the phone. This was perfect There was no pressure whatsoever, and because I didnt have to make time to drive up to the dealership, Id be able to spend time with my family while processing any offer at my convenience. An hour later I received an email outlining possible A4s that matched my criteria. After selecting 2 of particular interest, Fay personally took pictures of each and sent them to my phone so I could see the difference between two colors side-by-side. Finally, Fay did something I couldnt have appreciated more. She told me plain and simple, When youre ready, name a price. Rusnak will not be undersold, and we will do everything to earn your business. The next morning, I made a 2-minute phone call to Fay --She knocked down the dealers asking price significantly (Less than any other dealer by far), processed my financing, and had the deal done in just about 45 minutes. I was greeted that night by Fay, who stayed well past closing to accommodate my schedule and teach me about the new features of the A4.UPDATE: Shortly after driving home, I noticed a defect in my car that was not the fault of Rusnak, but actually the Audi manufacturing plant. A small piece of debris was sticking out from behind the navigation screen. Ted, the dealerships general manager, was short and to the point This was not acceptable, and Rusnak would take care of me ASAP. Rather than telling me to call Audi or bring the car to my local dealership, Rusnak offered to pick up my car, provide me with a loaner A4, and return my A4 once the repairs were completed. A day later, I received my car Only to find Rusnak had gone above and beyond the call of Duty by giving the car a complete detail in addition to the free repair.Ive spent 15 minutes of my time writing a review tonight because great customer service is not just something I truly believe in -- Its something that needs to be shared, so those looking elsewhere can hear what Rusnak has to offer. Anyone making such an important purchase like a car deserves nothing less than to be treated like I was at Rusnak. I was a customer, will continue to be a customer, and hope others follow suit for many years to come. Thanks!

scottkingla

7 de dic. de 2012

My wife and I work in the motion picture industry and commute 40 miles each day to Los Angeles from Ventura County. We were searching for a stylish commuter car and we recently purchased a pre-owned Audi A 4 from Rusnak Audi Westlake. Though we live in the area, I had never purchased a car from the Thousand Oaks Auto Mall because I had a mistaken impression that one had to go out of the area for a fair deal and affordable service. Faye was our sales rep and she was genuinely kind without a hint of high pressure. She helped us find the best financing and car for our needs. We love our A 4 Quattro for it's great fuel economy and superior handling. Soon after we had an issue with a warning light regarding the engine. The joy of purchasing a vehicle that one can spend a significant part of their life in can quickly be crushed by the fears of major mechanical difficulties and expense. Ted Moreno, the GM, as well as Barbara and Carl in Service helped us through this issue with genuine care and concern. I met with Ted on the Monday morning he returned from a holiday, and with phones ringing and busy activity, he still gave me 100% attention and concern with our issue. The issue turned out to be an Audi recalled cam issue and was repaired promptly by the dealership. Though I have purchased pre-owned vehicles from individuals and small independent dealers in the past, my decision to entrust Westlake Audi Rusnak made all the difference. I could have never gotten the support, care and concern I received with this issue anywhere else. The employees seem happy and content. Mr Rusnak is doing something right, and I will be a loyal customer in the future. This may sound like a too good to be true story posted for marketing, but I am a real customer, who is genuinely satisfied with my experience. Thanks to all involved.

alvadelatorre

19 de nov. de 2012

I communicated with Edgar via e-mail for about a week. I was staright forward of what I wanted and did not want to waste his or my time. Edgar was very helpful just through e-mail trying to work with what I had to offer. Before coming into the dealer I knew I would be going home with a new vehcile as long as I loved it. Edgar was more helpful in person. He was able to negociate a great price with a proper monthly payment. Evan was very informative while signing paper work and was bale to extent my warrant at a great price. Both individuals reassured me if I had any questions I can call and ask with out any worries. Even after leaving I have called back with questions and Edgar has taken the time to answer them. thank you Rusnak.

lewis.knapp

17 de nov. de 2012

Edgar was professional, knowledgeable, honest and friendly. He seemed genuinely interested in answering our questions and explaining the process to us. I would recommend him highly to anyone looking for a new or used car.

lynnsanchez

12 de nov. de 2012

Yes of course! Rusnak was so helpful and found the exact car I was looking for. I love my new Audi! Would absolutely recommend Rusnak and Edgar.

Ppanza

5 de nov. de 2012

While everyone I dealt with at the delership was very professional, Edgar was probably the most knowledgeable, patient and respectful sales person I have ever purchased a car from. He certainly exceeded my expectations.

Gmandvr

4 de nov. de 2012

This is the second A3 we have purchased from Rusnak WLV and Edgar Cordoba in the past six months. Edgar worked diligently to create a deal that worked for us on the first purchase in May 2012. Edgar knew our budget and found a way to get us in the Certified Pre Owned car we wanted with the terms we were looking for. That car was totaled on October 19th. For the safety aspects alone I wanted another just like it. There were not a lot of low mileage A3s on the market at the time and Rusnak had only several. Edgar's knowledge of the various packages and value versus cost was instrumental in guiding us to the proper car, regardless of which dealeership it would be purchased from. Edgar never stopped his efforts in finding us the perfect A3 and within one week had us in the perfect car at the best possible price. Edgar and Jason in finance even worked up a plan so that we could hold the car while our insurance company worked out the payoff of the first A3. Edgar is polite, professional, pleasant, patient and very knowledgeable. It is no wonder that Edgar gets a lot of glowing reviews. Edgar works very hard for it and he deserves it. He will work hard for you too. We owe him thanks for doing such a great job for us and that is why we will buy our next car from him and the great team at Rusnak.

jtorres89

30 de oct. de 2012

my experience from start to finish was outstanding thanks to Nichole Dela Cruz. I purchased a pre-owned 2008 Honda ex-l from Rusnak Audi West-lake in Thousand Oaks. Nichole Dela Cruz is excellent, very helpful, very patient, and understanding to what i was looking for. as a first time buyer its extremely hard to get financed but she went above and beyond. i ended up with a great deal and excellent financing thanks to Nichole. I would highly recommend this dealership to everyone. Once again, thank you!Jose a Torres

Daniel Barnett

26 de oct. de 2012

I sat unattended for 4 hours while the staff completed other sales. Understaffed!

tspence661

1 de oct. de 2012

We came into the Dealership to look at the Q7 (SUV) as we were comparing all SUV's for purchase. The saleman, Edgar Cordoba was very friendly and engaging and new everything about the Q7 vehicle. We test drove a new one and he explained everything and truly took his time with us. That was very much appreciated because we had not committed to buying at that time. We found a 2012 with low miles that was exceptionally clean in black that we ended up purchasing. The process was by far the best I have ever had at a car dealership. The Manager, Mr. Atti Mimi was very sharp and equally friendly and I feel we came to a price agreement on great terms. He was a pleasure to deal with. The finance paperwork was completed by Evan Goldenberg who was thorough, friendly and accomodating. Overall, I know I will come back to Resnak Audi for my cars in the future. You have a loyal customer who will recommend Rusnak and these fine individuals at the dealership to my friends and neighbors.

British Bev

20 de sep. de 2012

Both Edgar and Addi could not have been more helpful during the purchase process and at time of delivery of the new car. They are a delight to work with and I highly recommend them to future purchasers of Audi cars.

wallace.harvey.3

10 de sep. de 2012

I had a very pleasant experience working with Edgar Cordoba. I really enjoy my new A3 TDI. I was very happy they accepted my trade (2008 A5) and gave me a manageable finance term. I would highly recommend Rusnak Audi of Westlake and Edgar Cordoba to anyone looking for a new or used car.

Tedhadji

10 de sep. de 2012

Edgar Cordoba was a extremely polite and knowledgeable sales person. He made the buying process comfortable and was always willing to help us find the right car at the right price. I would buy from him and this dealer again.

elimattar

10 de sep. de 2012

Edgar was attentive and didn't try to sell me something out of my budget. He knew how much I wanted to spend, and that's exactly what I walked away spending. Very knowledgeable about the cars he's selling, and extremely professional. Not once did he try to oversell, or "twist" my arm. Very happy to have done business with him, and Rusnak Audi, would recommend him to anyone.

rb6wings

23 de ago. de 2012

Well, that was easy! I'm glad and happy about buying a pre-owned Lexus RX 350 from Rusnak Audi Westlake in Thousand Oaks. Nichole Dela Cruz answered all of my email inquiries and after 1 phone call - I was sold! After driving from Las Vegas to Thousand Oaks to complete the sale, Nichole and Evan Goldenberg made sure that the entire car buying process was easy and seamless transaction. Nichole delivered what we asked for and beyond. I highly recommend dealing with her and this dealership. Unfortunately they don't a Rusnak dealership(s) in Las Vegas or Henderson. Once again, thank you! Joe D.Las Vegas

brmartin13

2 de ago. de 2012

I can't tell you how happy my wife and I were purchasing a pre-owned vehicle from Rusnak Audi Westlake. The team we worked with (Edgar Cordoba, Addi Mimi and Evan Goldenberg) were terrific! They were all very friendly and did everything they could to make the process a pleasurable experience. Their showroom, offices and waiting area are top notch! We highly recommend this dealership and would not hesitate in the least to purchase another vehicle from them.

rinafb

10 de jul. de 2012

My husband and I drove 3 hours from San Diego to Westlake Village/Thousand Oaks. Originally we went to a different dealership to look at an Audi that my husband had seen on the internet, but quickly realized that it was not want we wanted to purchase. We saw Rusnak Audi of Westlake and went to see if they had what we were looking for. We were greeted by Edgar Cordoba, who was friendly and genuinely interested in listening to our needs and requirements on an Audi Q5. What I loved about the experience is that Edgar was always friendly, positive, and very knowledgeable about the Audi history and the committment that they have for their customers. Working with Edgar (sales) and Evan (financial) they both made the "purchasing car" experience easy and non-stressful. We would definitely go back for our next car purchase, as well as, highly recommend Rusnak Audi of Westlake. Thank you!!!

lexilieth

5 de jul. de 2012

Due to an expanding family, I needed to end my lease early on my A5 and get a car to fit a baby seat. Since my lease wasn't up for a year, I was so worried about how that would work with fees etc. Chase was so great and worked out such a wonderful, easy and seamless transaction that it didn't feel like car shopping at all. At 8 months pregnant the last thing I wanted to do was be stressed out about getting a new car, and they were so wonderful about everything. Made me feel so welcome and walked me through all possible new Audi's. The entire experience was so wonderful that I would recommend everyone go visit Chase there. After I decided on my new Audi, Chase took care of everything with my old car and turning it in early with no penalty. Not only that, all paperwork was done and I just needed to sign when I arrived for my new car. It has made me an Audi loyalist and a Rusnak Audi enthusiast.I already told some friends to make sure they work with Chase out there, as he will take care of them.

hunt4sc

2 de jun. de 2012

I usually go here to get my Audi serviced, and when I was looking for a new car I naturally gravitated towards Rusnak Audi Westlake. I was met with the same professionalism and cheerfulness I received from the representatives of the service department and felt that I was considered a top priority. Specifically, my experience with Mr. Cordoba was far above expectations. Rusnak Audi Westlake gets 5s across the board for their excellence in customer service, personableness, and strict attentiveness to the consumer's needs.

webvpinsb

11 de may. de 2012

Making A Difference!I wanted say THANK YOU for the excellent service and customer care with regards to my 2012 Audi A7. I must say I was very pleased with every step of the process - from the organization of the appointment with Cameron Stewart and his team along with the polite, friendly and personable vehicle pickup by John and of course the vehicle service itself. Everything appears to have been taken care of and everyone's efforts are greatly appreciated. It does make a big difference... people buy vehicles because of the sales relationship but they come back and build referrals due to the after-sale relationships. I would recommend this dealership to anyone who wants and expects the best treatment and skilled staff. Everyone on the team should be proud! Chase Dunning does and great job on sales, customer care and solving problems - which is greatly appreciated and I typically refer people to him and your dealership 2 to 3 times a week (somewhat easy to do driving an A7 because people love to ask about it). Cameron Stewart knows how to make all the gears of a service department flow and the General Manager, Ted Moreno is attentive, professional and knows how to hire the right people and let them do their jobs well.More importantly, you've proven your teams can work together, solve problems and actually hear what the customers want - working as a cohesive unit to satisfy them. I actually look forward to the next service visit and replacing a second vehicle with an Audi wagon or suv in the very near future.Thanks again!Brian Skelton

pmcpherson

6 de may. de 2012

Experience from start to finish was outstanding. We purchased the car we loved at a fantastic price and received excellent service. From the test drive, throughout price negotiations and financing through to delivery we were treated honestly, no pushy sales tactics, and the delivery included hands on introduction to the many features and how to use them. Love my Audi!

Philipkudrle

22 de mar. de 2012

My wife and I could not have been more pleased with our experience at Rusnak. Our sales person, Steve Miller, was absolutely fantastic. He definitely raised the bar with the level of customer service provided. We came from over 2 hours away to purchase this car and passed many Audi dealer's on our way, buying our car from Steve proved to be well worth the trip. Steve was difference in this transaction, he made what seemed like an impossible task come to fruition. I cannot express how thankful and glad we are to have met him and to have done business with your dealership. Rusnak Audi has made us a customer for many years to come. Philip Kudrle

jcsmomma

14 de mar. de 2012

My husband and I were looking for a newer used Honda Pilot and found one listed with Rusnak Audi in Westlake. I sent an email inquiry about the vehicle and asked first thing what the best price they could offer was, and I was almost immediately contacted via email (which I'd specified that I prefer) with a price $2k below what the list price. We had financing arranged but it was not the perfect loan due to certain LTV restrictions and valuation methods. Chase said he would like to beat the financing, so we filled out the credit application and went to see and drive the vehicle. He was able to get us financing that met our needs better than the loan we'd secured, that kept us in the perameters we needed. They also offered us a very fair price for our trade that was in need of new tires and had a little higher mileage than normal. The negotiation process was entirely painless, if you'd even call it a negotiation. We basically told Chase what we needed and what we could do as far as out of pocket cost, and he made it happen without any back and forth. Everyone at the dealership was extremely friendly. We had our three small kids with us, and everyone went out of their way to talk to the kids and make sure we knew we were all welcome. The receptionist even put on cartoons for them in the lobby! Evan in finance had all of our paperwork prepared before we met to try and make the process as quick as possible. He was informative and made sure we knew all of our options, but there was no hard sell of any add-ons. When Chase completed the delivery with us he was patient and made sure we understood as much as possible about the car. He also helped me transfer all of my belongings from our trade-in to the new vehicle, including lugging our three heavy carseats to the new car! I don't normally leave reviews, but we had such a great overall experience that I wanted to let others know. We've bought several cars in the past, both new and used, and this was as easy as it gets. We were treated with respect and felt like they really wanted to earn our business. The next time we are in the market for a vehicle we will absolutely be back.

kirraegan

22 de feb. de 2012

I had a great experience. Edgar was really helpful and the customer service overall was very good. He was willing to work with our needs and make sure i was happy with my purchases. Overall very positive experience and would recommend this dealership. Everyone there was great and i made a very good purchase.

Stellarone

9 de feb. de 2012

I gave the ratings indicated because the Edgar, Sam, and the General Manager were all very curteous and knowledgable. I also appreciate the dealership because it had the vehicle I was looking for in stock and it was made available at great price. Follow up on vehicle operation and maintanence has also been greet.

mustain1

8 de feb. de 2012

From the moment we sat down to the moment we left all of our needs were attended to and handled swiftly and professionally. I love the staff and our sales person, Edgar was incredibly patient and knowledgeable. I would highly recommend this dealership to everyone.

equinn

8 de feb. de 2012

My daughter and I were in the market for a used Honda CRV. We visited 3 dealerships, our first visit was to Rusnak Audi in Westlake. Edgar Cordoba came out and helped us intitially. He was very professional and easy to talk to. After seeing other cars we decided to go back and see the CRV. They gave us a very favorable price, after negotiaion, and we made the purchase. Edgar shared all of the car's history and the work that had been done by the dealership. It was clear that they stand behind the vehicles that they sell. It was very pleasant to deal with Edgar. Evan made the paperwork simple and easy to accomplish, and made the financing by our credit union very simple. All in all it was a very good experience and I would be happy to purchase a vehicle again at Rusnak Westlake, and from these gentlemen.

kambizm

1 de feb. de 2012

Tried very hard to find the car i wanted. had it ready the next day. the whole deal took less than an hour and half to complete

GretchenB

12 de ene. de 2012

The people at Rusnak Audi made a stressful situation easy and enjoyable. We had an older car that suddenly bit the dust and weren't actually in the market for a new car willingly. Upon the recommendation of a familly friend we checked out Rusnak. Jeff was incredibly knowledgeable about the cars and helped us narrow down our choice to a Q5. He was patient with our questions and was not high pressure or pushy in the least. Sam was so helpful with all the warranty and financing questions, and it's clear that he really knows his products and all the options. The whole experience was a very positive one. Ted has done a stellar job with his staff and they run a top notch dealership. I would absolutely recommend this dealership and look forward to a long relationship with them and Audi!

ScottPeterson

5 de ene. de 2012

I had very specific criteria for my new car purchase. I had my heart set on an Audi but was only going to purchase if all my criteria was met. Faye was extremely patient with me and pulled her manager Bill in to work with me personally. Together they put together a package for me that not only met all my requirements, but got me into an A4 within my budget. I can not say enough about this dealership. They are extremely knowledgable, fair and honest. I left feeling like I got the right car, at the right price. I couldn't be happier with my purchase. Bill and Faye followed through on everything they promised.

prosenkranz

5 de ene. de 2012

Friendly, knowledgable personnel who kept to the deal we negotiated over the phone. They willingly searched for the car I wanted and did not charge me for having it delivered.

mblitschj

4 de ene. de 2012

Edgar made this transaction easy and professional. He remains willing to explain anything and everything about the car. He understood we didn't want to spend hours at the dealership and met our needs! I would recommend him and buy from him again.

Robecor

3 de ene. de 2012

Working with Steven Miller at Rusnak Audi Westlake was an excellent experience. He was motivated to lease us an Audi Q5 and got us the exact car and color that we wanted at a price that we were happy with. He was always courteous and quick to respond to our phone calls and emails but never put pressure on us to make a decision before we were ready. Even though the dealership was an hour away from where we are located, it was definitely worth going through him instead of using a closer dealership. We will definitely use him again in four years when our lease expires and we're looking for another Audi. He went out of his way to drive two hours north to get the required signatures from our company's vice president so we could have the car in our possession as quickly as possible. Everything about our experience was excellent and we would recommend him to anyone interested in purchasing or leasing an Audi.

tdups

31 de dic. de 2011

Bill and his team were incredibly friendly and welcoming.I felt like I was with friends, just having a good time and the suddenly I was driving away in the car of my dreams! Bill was great about putting me at ease, I didn't feel any pressure to buy/lease a car, I didn't feel pushed or "talked into" anything. Every question I had was answered- I was informed of all of my options- Bill was tireless in looking for the perfect combination of options and pricing, until we determined the best car was sitting at the dealership. It was the BEST car buying experience I've had to date. I was well taken care of and enjoyed spending time with Bill and the team as they worked hard to find the best car for me and what I was looking for- (It was nothing like the typical car buying experience of monotonous hours spent debating/working a deal and haggling over price and payments). I live down in Hancock Park (nearly an hour away from Rusnak Audi) and I would drive up there again and again to get a new car. I've only had the car fro two weeks and I've been stopped twice by folks admiring my new Audi A5. Both times I made a point of how great the purchasing experience was with Bill at Rusnak and let them know it was beyond worth the drive to work with him on getting a new car. I will be talking about this car and my experience with Bill until I turn it in for a new one. Can't wait to drive back up to Rusnak in 41 months to get another Audi from them :)!!!!

Meri Sullivan

30 de dic. de 2011

Dealing with both salesman Edgar Cordoba and finance manager Evan Goldenberg was a pleasure. They were both very friendly, informative and helpful. Edgar was extremely helpful in describing the features of my new car. Evan was very organized and made the signing process go quickly and smoothly. I would definitely recommend this dealership and both Edgar Cordoba and Evan Goldenberg individually.

BJ&CJ

21 de dic. de 2011

Working with Chase and Sam on purchasing my car was easy and hassle free. They are both nice, friendly and knowlegable about my Audi. I can't remember a better car buying experience. Thank you both.

hgbowler

20 de dic. de 2011

My experience with people and dealer deserve a perfect score.Everybody was outstanding. would recommend to anyone.the veh was evrythingthey said it was and more.

Vrakelos

17 de dic. de 2011

Edgar Cordoba is the reason I bought an Audi at Rusnak in Thousand Oaks. Edgar went the extra mile in sales to make my experiance exceptional.

a8

17 de dic. de 2011

Edgar Cordoba is a superb salesman and a great guy. Really took the time to explain all the features of our new A8. What impressed us most about him was his follow-up. Even after we took the car home, he would call to answer any questions we may have had and would volunteer to come out to show us how to use the Navigation system.Very pleasant experience.We have bought three cars from this dealership and have been happy with all three transactions

beezley

14 de dic. de 2011

Great experience buying a certified pre-owned Audi. They were very low pressure, informative, accomodating and personable. Really a nice experience. And, a great deal!

mrslolo

13 de dic. de 2011

Jon condran is awesome! He's honest and fair. I didnt feel like I was being sold and was given a fair price from the get go. I will definitely be back for my next Audi.

tmeg

12 de dic. de 2011

My experience with Rusnak Audi Westlake exceeded expectations! I was welcome by Edgar Cordoba when I arrived at Rusnak Westlake and he was very friendly, informative and caring. He took into consideration what I want and show me the options, yet he was not pushy or aggressive. He offered a very reasonable agreement on price and financing, going above and beyond. He is a great professional and I received nothing but the best customer services. Not only will I return to buy my next car, but I will recommend to friends and family. At Rusnak Audi Westlake you will find knowledgeable staff willing to go extra mile to make your experience the best!

peterblit

9 de dic. de 2011

I came in to view a car i saw on the lot. It was a beautiful Ford Expedition 1999. We recieved speedy and friendly service. The sales person Edgar showed the specs and proceeded to test driving. After we went inside for negociations. We stated our price and within a matter of half an hour our price was accepted. The car was clean inside and out. carfax and all records were included. The car drives very nice.

soniasalinas

6 de dic. de 2011

I love the way Chase works, he was most friendliest and helpful person. Chase did everything to get me what I wanted and made my wish come true. I will recommend this Dealership to everyone I know even if they want a different kind of make. Chase is the best seller I ever delt with.Thank you for everything you have done for me.Sincerely,Sonia Salinas/Hector Valenzuela

hannahveal

30 de nov. de 2011

My experience with Rusnak Audi exceeded expectations, mainly due to knowledge and expertise of sale associate, Chase Dunning. I was contacted via phone after an internet inquiry well before any other dealership by him. He was informative, yet not pushy or aggressive and took the time to analyze my questionable credit and work with it. He truly took into consideration my needs and offered very reasonable options- going above and beyond!Additionally, after discovering a small crack in the driver-side speaker Chase offered to pay out-of-pocket to replace the cover as the repair department wouldn't cover it. I would recommend this dealership- specifically Chase- to any person buying a new car, regardless of experience or car buying knowledge.

lamename

29 de nov. de 2011

I searched nationwide (literally) for the best deal on a Certified Preowned 2010 Q5 at a fair price for the options and mileage I preferred. Initially, it seemed that the east coast dealerships offered the model for a few thousand less than west coast dealerships but being a west coast customer meant having to eat at least some of the savings on transportation costs and risks. I made an equal offer to Chase at Rusnak Westlake (Rusnak already had a good reputation) and to my delight, agreed to match that price. I was able to drive the car home the same day I contacted him and was overall quite pleased with my experience. The only minor annoyance in an otherwise flawless buying experience pertains to two small blemishes in the car's paint that were noted at the time of the sale. They are of a type that can be treated and cleaned up and indeed, Rusnak Westlake has offered to perform the task at no charge. However, Westlake is far for me for me to get to again and I asked if it were possible for their Pasadena location to perform the work on their behalf. This is unfortunately not allowable and a bit annoying but overall minor in the grand scheme of things. BOTTOM LINE: Chase and Rusnak Westlake sold me a gorgeous 2010 Certified Preowned Audi Q5, I'm very happy with my experience there and would recommend to others.

2xAudi

21 de nov. de 2011

I began my deal with Fay who did an outstanding job. She was very friendly, informative and caring. This is something not expected when thinking of dealing with a "Car sales person"! Midway through the deal, we got stuck on agreeing to a value on my trade in as well as the price of the new car. That is when sales manager Bill Agovino stepped in. Bill went out and personally looked at my trade. Not only did he handle that, but he was able to obtain outstanding financing for me regardless of my less than "perfect" credit score. He is a true professional. There wasn't a question I asked that he couldn't confidently answer. I would have to say that Fay and Bill are the best of the best in their profession. In my job I deal with very high end clientle. So I know first hand what quality customer service is and I received nothing but the best from Fay and Bill at Rusnak Audi. Not only will I return in 2 years to get a new vehicle, but I will go out of my way to send them business! If you are looking for an Audi don't go anywhere else but Rusnak Audi in Westlake, and make sure you deal with Fay and Bill!!!

mvg

21 de nov. de 2011

In all my experience buying a car - Rusnak Audi Westlake is head and shoulders above the rest. I've purchased Jaguar, Mercedes, Mazda, Subaru, BMW and others over the years and no staff has been better prepared, more interested in building a relationship, more knowledgeable, or willing to make me happy with my purchase then the staff at Rusnak Audi Westlake. From start to finish, from the GM to the car cleaners, everyone was there to make my experience the best possible car buying experience. What is clear to me working with Mr. Moreno, the General Manager, is that his kind and professional attitude leads the way for the rest of the folks at the dealership. His ability to deal with any and all issues surrounding buying an Audi is remarkable. Most car dealer leadership is ready with a quick handshake and the meaningless statement of "anything I can do"...and then you never can get them or you never hear from them again. At Rusnak Audi Westlake, Mr. Moreno and his staff go the extra mile before, during and then AFTER you make your purchase. When you are making a major purchase, price is an important factor. However equally important is the company that sells you the car. Their honesty, reliability, attitude of the folks with whom you interact and skills of the staff all have a significant effect on your car buying experience. In my case, I live over 600 miles away from the dealership -- and Mr. Moreno has been there to help me with any issue surrounding my purchase. I will look forward to using his expertise and skills when I'm ready to purchase my next car. I unequivocally commend to you Mr. Moreno and the staff at Rusnak Audi Westlake.

rweatherby

16 de nov. de 2011

The first dealership we contacted to purchase a new Audi. Salesman was very knowledgeable about the car and about financing options. Did not purchase on our first visit, wanted to contact other dealers and see if there were other options available. Decided to purchase from Rusnak once they found the car we wanted. Overall experiance with the purchase was great with everyone involved. Quality dealership.

audidad

16 de nov. de 2011

Chase was quick, helpful and very knowledgeable. We had a time crunch, and he respected that, from showing us the new car through the paperwork process.

wildbill2269

11 de nov. de 2011

I had a great experience at Rusnak, the internet manager was very nice and helpful.I would buy another car from them anytime or send my friends there.

jarrodg

3 de oct. de 2011

The team over at Rusnak Audi in Westlake were more than accommodating. I am a very busy person and they went above and beyond to ensure that the process was as quick and painless as possible. The supplied me all of the information I needed to make the decision prior to coming to the dealership. They were prompt, professional, and exceeded all my expectations...straight shooters. I dealt with Steve Miller and he was awesome! I would send anyone I know to Steve and know that he would take care of them like he took care of me... like family!

webvpinsb

3 de oct. de 2011

I wanted to share my incredibly positive, pleasant and professional car buying experience at Rusnak Westlake Audi. I have purchased literally dozens of vehicles over the past 28 years as well as assisted many others in the car buying process. Im thrilled to share the fact that I have not had a better car shopping, financing and purchasing experience than I did with Rusnak Westlake Audi specifically with Chase Dunning (Internet Sales Manager).Chase has been the common element in 2 effortless purchases (2 different dealers) in the last 24 months. Your organization should be proud to have Chase on your team and his skillful work with Evan Goldenberg, (Business Manager) had me on the road with a beautiful new 2012 Audi A7 in just a few hours.Please keep in mind that I didnt need a new car at this time as my 2010 Audi A6 was in perfect shape this was purely a purchase of want over necessity. The effort to find the right vehicle, reach an agreement on price and arrange financing was of little interest due to my time constraints. Since I had done business with Chase Dunning before, I knew I could trust him and simply texted what I wanted. Chase also knows I am a tough customer asking difficult questions and expecting immediate feedback and results and he delivers consistently on these needs. After a few weeks of minimal back and forth details no more than 5 minutes here and there of concerted effort on my part, Chase informed me he located the vehicle I wanted and presented a very aggressive price and trade.The exceptional service I received from Chase Dunning and Evan Goldenberg at Rusnak Audi is hands down the best and they are simply outstanding for their Knowledge, Honesty, Professional Approach, Patience, Follow Up, Communications Skills and Solutions. This is a team that understands both the psychology of the sale and the detailed management of the process to make customers happy. More importantly, whats important to me is feeling comfortable with a dealership and its people to the degree that I can recommend to friends and my employees without a moments hesitation.Im Thrilled with my new purchase and Im overwhelmingly impressed with the buying experience, attention to detail, delivery professionalism and fluid manner you have created doing business with your customers at Rusnak Audi. Please feel free to use me as a recommendation or reference anytime and be assured that I shall be sending more customers your way. Thank you and keep up the great work!Sincerely,Brian S.

lxsimon

16 de sep. de 2011

Fully capable in sales and services. They understand the car and not to far to exaggerate the feature. Willing to serve for the local. Willing to offer a better price to cut a deal.

jgerwien

11 de sep. de 2011

I contacted 4 different dealers looking for information on a 2011 Audi A8 with low mileage. After being contacted by all four and talking to each of them I decided to visit Rusnak Audi first because of the professionalism and responsiveness that I got from my conversations with Chase Dunning. I found Chase to be a very informed and professional sales person who represented Rusnak Audi very well, but at the same time acted as a customer advocate for me. He took the time to understand the particulars of my situation along with my desired outcome and he worked very hard to meet those needs. Specifically he understood and respected all the research that I had done, both on the vehicle I was looking to purchase and my existing vehicle which I wanted to trade in. He really worked with me and the dealership management to reach an agreement that we both felt happy with. He also did a great job walking me through the capabilities and operation of my new vehicle and has followed up several times to see if I have any questions or issues.I would highly recommend Rusnak Audi Westlake as a dealership and specifically Chase Dunning as a sales person.

courtney920

30 de ago. de 2011

I would recommend Chase Dunning to anyone in the market for a car. When I was originally undecided between 2 cars, Chase spent time to understand what I liked about each one. He was very knowledgeable and informative about the cars and able to make suggestions of packages that would suite me and I ended up with the perfect car! He was patient while I went back and forth, changing my mind, not to mention pleasant to work with. Regardless of what dealership he works at, when the time comes for me to lease or purchase another vehicle, I will certainly work with Chase.

kkendall

9 de ago. de 2011

I chose this dealership because they had the vehicle I was looking for. The salesman I worked with was Chase Dunning who was great at making sure things went quickly and there was no hassle. Although I did not purchase an Audi from them this time, I love my Volvo and would recommend this dealership to anyone looking to purchase a new or used vehicle. The salesman was really easy to work with and everyone there was really friendly and wasn't about wasting my time.

leeepstein

19 de jul. de 2011

By any measure, Chase Dunning is superb. I wholeheartedly recommend that you contact him if you're interested in an Audi. You will no be disappointed.

nofxmatt

17 de jul. de 2011

Rusnak was a very nice experience. We were greeted right away and shown the cars that we were looking for. We were offered a test drive right away and it was a nice experience.

joder

14 de jul. de 2011

Roger Heikkinen was a big help and made everything as convenient as possible for me. I generally dislike the entire car buying process, but this time my experience was really good. I would definitely recommend others to this dealer and salesperson.

bneuzil

13 de jul. de 2011

Russ was great. He made the whole experience simple and easy going. He answered all our questions and was patient and earnest in trying to find the right car for us. We stopped by while traveling through California and talked with Russ. He showed us several cars and searched over his inventory to find what we were looking for. He spent lots of time with us going over the different cars they had to see what worked best for us. We came back a couple days later, after he called to tell us a certain car we were interested in was ready to see. We pulled in and checked it over. He took us on a great test drive that really let us experience a variety of driving conditions and then we worked out the details in a relaxed and comfortable environment. He even made our dog, Gus, nice and comfy while we did paperwork. A great experience at a very nice dealership. We will definitely be looking Russ up when it is time to buy another car. And we live 500 miles away! Go Russ!

Greentea

13 de jul. de 2011

Kaz was simply wonderful. He spent a lot of time with us and helped us find our dream car. He was very patient and answered all our questions in detail. Overall he made the car buying experience very pleasant.

ddogolf

12 de jul. de 2011

Great Team. Very low pressure. Process was very smooth. Felt like they wanted ti get a deal done and didn't try to upsell the whole world during the finance part as well.

pdt04

12 de jul. de 2011

We have both a Q7 and A4, so I was looking for something fun - maybe a wagon. Chase found the perfect little A3 and made the experience smooth and great. Michelle in Finance was also outstanding. Just a very low-key and easy experience, not to mention great cars.

pglowienke

12 de jul. de 2011

Great experience, great deal, super excellent sales professional in Chase Dunning. Chase went out of his way to squeeze the used car manager on price of a perfect Audi A6 Avant. He also got TOP $$ for my trade in. I completely and enthusiastically endorse both Mr. Dunning and the Rusnak Westlake Village Audi dealer.Go buy your next car from Chase at Westlake Audi.

Richie theBarber

11 de jul. de 2011

My overall experience at Rusnak, Westlake was amazing. All of the service people were extremely attentive and friendly. Chase did an amazing job with delivering the exact car that I wanted. We worked mostly over the phone and when I saw the car in person, I didn't even need to test drive it. I bought it right on the spot because I new that I was getting a great car from a great dealer. Thank you Chase, I will be sending clients your way!

d4gaston

10 de jul. de 2011

CHASE DUNNING (SALES) AND TYLER QUIGLEY (FINANCE) WERE CONSIDERATE AND FRIENDLY TO DEAL WITH. THE ATMOSPHERE WAS RELAXING AND THERE WAS NO PRESSURE. THEY APPEARED TO BE EXTREMELY HONEST AND STRAIGHT-FORWARD WITH US. IT WAS A PLEASURE TO DO BUSINESS THERE.

Erickieling

8 de jul. de 2011

After Looking for several cars in the $50,000 price range, from BMW 535 to the Mercedes E class....It was an easy decision for me to choose the Audi A6 3.0 Quattro. A Sporty yet classy look with a lot of user friendly features inside the car. This car feels light on the road...with tons of power....very quick. I can honestly says for the first time ( I've owned a Porsche, Range Rover, Mercedes S500) I truly enjoy driving.. this car has a great sound system....comfortable seats...insane air conditioning....iPod hook up... Sirius/XM radio...and the shifting paddles are so much fun coming out of corners...you can really feel the road in this car....As far as Rusnak Audi in Westlake Village, I had several dealerships in the mix from Torrance...Pasadena to Oxnard.....ALL of the salesmen were EXTREMELY pushy and obnoxious. I knew I wanted the Audi A6...but wanted to make sure I got the best deal in this terrible economy from a reputable dealership. Westlake Rusnak met my standards!! My salesmen was Chase Dunning....very informative but not pushy...he did not call or text me 3 times a day...I was a difficult buyer..having great credit... I did a lot of research on the internet and found that Chase was true to his word and worked for me...making sure I got the best terms...knowing I will come back when my lease is up and take another Audi....This is my first customer review in years...I just wanted to share my great experience with any potential future Audi drivers...Go directly to Westlake Audi Rusnak and you too will be thrilled with their professionalism.

seussy

8 de jul. de 2011

My overall experience was excellent. I would absolutely refer my friends to you and consider leasing another vehicle from Rusnak in the future. Steve was a consummate professional, I couldn't have asked for a better salesman in assisting me. My thanks to him for a great experience...

JGEditions

8 de jul. de 2011

We purchased our CPO Audi from internet manager Chase Dunning who handled our sale from the first email inquiry down to donning the white Audi coat to show us all the bells and whistles of the vehicle prior to driving off the lot. He and Greg Austin were well versed and professional throughout the process. We would highly recommend Chase and Greg and the team at Rusnak Westlake. P.S. Loved the white coat! Nice touch!

brianolds

5 de jul. de 2011

Im sure I was a pain to deal with and very indecisive but they were great in dealing with me. Great experience on my second purchase from you guys.

polovina1

28 de jun. de 2011

Describe the overall experience you had during your visit.awesome sales staff Would you refer us to your friends? YES---Why ?I can trust they would be treated well also Would you consider purchasing or leasing another vehicle from us in the future? Yes----Why?the buying experience was enjoyableand fairnever felt I had to put up my guard. Please feel free to comment on specifics.Chase Dunning internet sales manager was very very helpful with the beginning first phone conversation to closing deal.that young man has great sales ability for his age, so much more potential, a real peoples person. Also our finance person Greg was so helpful, from the beginning to the last signed docs, very patience and listened to our needs and provided the products we needed not ones he was set on.

samram

26 de jun. de 2011

We went in to look at a deal on a used S6. Chase was very helpful in pointing out all of the features on the car and then took us out for a great test drive. After the test drive we were able to work out a smoking deal.

lwang124

13 de jun. de 2011

Evan and Chase were an absolute delight to work with, especially given my tight schedule. I was able to negotiate a trade-in, a new lease, and all its details without ever having to go in the dealership. They were straight forward, efficient, and effective!

cruzer62

6 de jun. de 2011

Mia Tabares is a very highly skill service rep of Rusnak Audi, and was my best experience in a auto purchase, looking forward to do so again in the future,I went in for service and to my knowledge Miss Tabares is no longer at this Unit, I know with her experience,knowledge,her drive,and positive attitude will make any Team she is on will be grateful,Best Wishes, Mr Randy A,

atrain2001

2 de jun. de 2011

I had been in and out of this dealership for more than a year drooling over Audi A5s. Steve Miller helped me ever time, took me on test drives and provided me with all the information I needed to make a decision. Finally in May I pulled the trigger and bought my dream car, the service at Rusank was great. There was no pressure, they laid the deal out for me and matched financing I was going to get from the bank. Overall great experience, my next purchase will be from Rusnak.

caveman

30 de may. de 2011

The Westlake Audi dealer had a very large selection of audi cars for all likes and tastes. Even though they did not have the specific model in stock for me, they were able to get it delivered from a different dealer in a timely manner. The service was five star all the way from the time I entered the door to the time I left with my new car. Mr Dunning was the main person that I worked with during my transaction period. He was very professional and had a vast amount of knowledge about the specific model that I was interested in. He did his best to give me the best deal possible and I truly think that I received the best deal out there. I would highly recommend this specific dealership to all of my friends and family and refer them to Mr. Dunning. He did a great job and for that I am grateful. Buying a new car is always somewhat stressful, however, this is the first time where I felt stress free and happy after I walked out of the dealer. Thank you very much, and I look forward to doing business with you again in the near future.

vikthered

23 de may. de 2011

I got a 2011 Audi A5 recently and my experience with Rusnak was very pleasant. My friend referred me to Rusnak and I was not disappointed. The staff is really friendly (specially James Anderson) and I got the car at a great price!I would highly recommend Rusnak at Westlake if you live in California!

dnamor

2 de may. de 2011

I have never experienced customer service like Rusnak Audi and Steve Miller provided me. They earned my respect and future business and I will recommend all my family and friends to Rusnak Audi. Steve treated me with dignity and respect from the first minute I spoke with him on the phone and kept in contact with me every step of the way. Thank you Rusnak!

jjohnen

13 de abr. de 2011

My car buying experience with Rusnak Audi Westlake was the best Ive ever had. Evan Goldenberg, who assisted me with my purchase, is the most professional, friendly and courteous salesman Ive ever dealt with. He and I exchanged emails and phone calls before I ever arrived at the dealership, and his responses were very prompt and informative. My family and I decided to drop in unexpectedly and were treated like VIPs from the time we got there. The staff is extremely professional, courteous, and friendly. Evan greeted us like family and made us feel very comfortable throughout the process. He constantly confirmed we were happy with the way things were progressing and that the car was absolutely perfect. We were in an out of the dealership in no time and I couldnt be happier with the price of the vehicle. He didnt pressure or rush me in any way and was willing to walk me through all the paperwork step by step. I dont see myself purchasing a car from anyone else but Evan Goldenberg. I highly recommend Rusnak Audi Westlake and Evan Goldenberg to anyone looking for great service, great prices, and an extremely pleasurable buying experience!

lbrowndbrown

10 de abr. de 2011

Juan Maldonado was absolutely fantastic to work with when I purchased my new Audi. Juan spent plenty of time going over all the individual vehicle options so that I had a good understanding of all that the Q7 has to offer. He was extremely knowledgeable, professional and courteous. In fact, each associate that my husband and I dealt with and/or met at Rusnak Audi Westlake (Juan Maldonado, Ted Moreno, Greg Austin, Jerry Carr) made us feel welcome and treated us like VIPs, whether they were specifically involved in our sale transaction or not. It was the easiest, quickest, most painless car buying experience I've ever had, including the finance paperwork process with Greg. They have a fantastic, quality team of people at Rusnak Audi Westlake and I will highly recommend them to anyone. I'm looking forward to receiving the same quality customer service from Rusnak's service department when I bring my 2011 Q7 in for service. I absolutely love my new Audi Q7!

sergio22

6 de abr. de 2011

I bought an Audi A6 Cabrio from Rusnak. This is the second time I buy from them. Gavin was my sales rep. He was amazing, corteous, on the ball, not pushy. I told him what I wanted, he found it, put the deal together quickly, no haggling. It was a straigh up deal. He gave me a very good deal on my trade-in. Just when I thought I would be driving my new car home, my wife forgot to bring the checkbook, so Gavin, followed us home which is 1/2 hour away to get the check! Being a sales representative myself, Im very critical of sales reps out there and I have to say Gavin was great. I also want to thank the finance guy Tyler. He put the deal together, I told him what I was looking as as far as financing goes and he made it happen. Cant rave enough about my experience at Rusnak, one word "Awesome"!

mikaelgm

1 de abr. de 2011

I had a fantastic experience here! Everyone was honest, helpful, and kind. I couldn't have asked for a better experience, and I'd definitely recommend them to a friend or family member looking for a new car. Definitely stop by if you're in the market.

nautikids

27 de mar. de 2011

The folks at this dealership are very professional and helpful, not overly aggressive like so many other auto dealers. I would describe the group in sales and finance as classy.Our salesman Edgar Cordoba and his manager Mac McKinley spent lots of time assisting us with the delivery of our new Q5. Also we received a follow up call from Edgar the following day to see if we needed any additional help.

Mattttt

27 de mar. de 2011

How can walking away from the dealership without a car be a pleasant experience? Here's the Rusnak difference:Living and working in Santa Monica, I don't make it up the coast often. But on a recent weekend visit to a friend's, I passed the Rusnak auto mall on my way home and decided to stop in. I've been looking to lease an A5 for a month or so, but haven't been able to get the right/comfortable price. After the all-to-familiar test drive and "There are only 2 of these available, so act now!" one-liners, I was introduced to the manager. Wow... He made all the difference. I made it clear that the black a5 I was initially quoted on was too expensive. Instead of giving up there and shifting his attention to a couple who was looking at the same car, the manager and sales staff dedicated the next 45 minutes to sifting through their inventory, prioritizing which features were important to me, and doing everything they could to lower the price (including offering me a loyalty discount on my current lease). All this, without complaining, being pushy, or intimidating. If you make it clear to Rusnak what your desires are, they do everything they can to meet your needs -- Do your research and be a straight shooter. After finding an A5 that had less features but didn't sacrifice my needs, the manager left me alone to call a few people and make up my own decision. Ultimately, the color of the car wasn't my favorite, and isn't something I'd be happy with driving during the next 3 years. However, I was politely accompanied out of the dealership and assured that if/when something comparable came in, I'd get a call ASAP. While this may seem like the simple things, trust me, when it comes to car shopping the little things make all the difference. No pressure, no hard feelings -- Rusnak is all about making the customer comfortable, allowing him/her to actually enjoy an experience that all too often turns sour. I will be giving my business to Rusnak in the future, as well as recommending the dealership to family/friends. If you live anywhere within driving distance, the trip is worth every penny!

litl_hutch

25 de mar. de 2011

We have purchased two vehicles from this dealership in less than a year and have been very pleased with the overall experience. Buying a car is a very stressful experience when you don't have a ton of money to spend. Evan was a joy to work with and was kind, considerate, and informative. We now consider ourselves to be an Audi family and hope to continue to have a positive experience throughtout the years.

yimstiz

9 de mar. de 2011

The following is a detailed recap of my first experience with Rusnak in Thousand Oaks, CA between March 3rd and 4th of 2011.I called a TON of dealerships around SoCal looking for a very specific A5 at a very specific price. No dealer could meet my needs, that is until I reached Fay Moghadam (Sales Consultant) at Rusnak Westlake Audi in Thousand Oaks, CA. Fay quickly involved her manager, Mack (Sales Manager), and the three of us discussed how they could meet my needs which to my surprise and pleasure, they said they could. The first dealership to say so.The next day, my wife and I drove to Rusnak planning to finalize the deal. However, at the tail end of the cost review, the step right before the lease agreement is generated, it was revealed by Bill Agovino (Sales Manager) and Fay that there was an error in the calculation Mack used to reach the price we had agreed to over the phone the previous day. It would actually be about $40 per month higher.I was, needless to say, VERY disappointed. I had been wanting the A5 since I first saw it two years before and we were looking forward to making the jump up from VW to Audi.My wife and I were considering our two options: 1) paying more per month than budgeted or 2) putting the A5 on hold for awhile longer, which was looking most likely.After delivering the disappointing news and apologizing profusely, Bill said to sit tight while he contacted the GM, Ted Moreno, to see what they could do.Fay stayed behind and reassured us that they would do everything possible to make the deal.Several minutes later, Bill returned and, with a comforting smile, told us that Ted felt it would be unfair to change the quoted price because of a mistake on their part even if it meant leasing the car at a price that would result in the dealership losing money. Needless to say, I was ecstatic! But it got even better. Not only would they give me the price quoted, they would do so for 42 months instead of 48 - my original request.Like most people shopping for a car, I believe that 99% of what a salesperson says should be taken with a grain of salt, to put it mildly. But my experience with Fay, Mack, Bill, Ted and the rest of the Rusnak team has restored my faith that there are still some good, honest, and honorable dealerships out there. I couldn't be happier that I found them and that they have certainly earned my business and loyalty for all my future auto purchases.If you're in the market for an Audi (or any other make Rusnak sells), save yourself the headache of endless back and forth negotiations and make a trip to Rusnak in Thousand Oaks, even if it means driving a little further than you'd care to. Like me, you'll be thankful you did.

lonmorton

8 de mar. de 2011

Steve Miller was my sales person, he did an outstanding job working with me and helping me to locate my A8 L. He personally delivered the car to my home, spent the necessary time to educate me and then called the following two days to make sure I didn't have anymore questions. I would recommend Steve to others. Actually Steve contacted me from my internet inquiry. I can't imagine a dealership being more accommodative as such I would give them my highest rating.

tammib1515

15 de feb. de 2011

I had a great experience at Rusnak Audi. Steve Miller was an excellent Salesperson and made sure to answer all my questions as well as ensure that I was comfortable with the deal. I would definitely recommend Rusnak and Steve to others in the market for a new vehicle.

Laurel Perez

13 de feb. de 2011

My positive experience was largely due to our dealer, Evan Goldenberg. Evan was the most helpful, responsive, friendly car dealer we have ever met, and was never pushy. He worked with me via email and phone long before we ever got to the dealership. We trust Evan and will come back to him again, as well as refer our friends.

manup

11 de feb. de 2011

My 2010 Q5, had developed a rattle that had been getting progressively worse over the last month. Both Richard Ruiz,Carl and Aaron in the Service Dept. went the extra mile to determine where the problem was coming from and then fixing the rattle. Richard Ruiz, always communicated with me what was done and a time frame needed to fix the problem. I have always been treated with care and respect in my dealings with Rusnak Audi Westlake Village, Service Department. Kudos to them!

eschroer

11 de feb. de 2011

Steve Miller was a pleasure to work with. He is knowledgeable and conducted himself in a professional manner. The buying experience with Steve was painless. My wife referred me to Steve because he was so helpful explaining the functions of her new Audi.

Ericlt1

8 de feb. de 2011

I needed oil for my Audi and Rich helped me out. Super fast and friendly service. He put the oil in my car while I waited (which was about 2 minutes). It was also nice to see they remodeled the dealership. It looks very nice in there now. I know my next car will be another Audi!

rkbrown

8 de feb. de 2011

Ted Moreno is a very professional dealership General Manager. His outreach to my on-line inquiry and resulting personal involvement in the transaction, including the trust he engendered is the primary reason I made the 2011 Audi A8 purchase with Rusnak.

autolvr

27 de ene. de 2011

I have had nothing but great experiences at Rusnak Audi in Westlake Village. Each individual, sales to service, has been nothing but professional and courteous. Fey was great! She found the exact color combination we were in the market for and worked out competitive payments to fit our budget. I've recommended multiple family and friends to Rusnak.

nsantilli

26 de ene. de 2011

My experience at Rusnak Audi was great. It was my first time buying a car through a dealership and it was as good as I could have expected. Fay treated us very well and with respect from start to finish. She wasn't pushy or rude and I really appreciated that. Fay did everything she could to help bring the cost down into my price range and it really helped me out. Tyler was also very helpful and knowledgeable with the paperwork that we filled out and he seemed to be very honest with me. I am glad that I purchased the warranty from him because it will give me peace of mind for 5 years. I really appreciated the fact that Tyler didn't get frustrated with me for not knowing everything about the paperwork. He took the time to explain it and it made me feel good about my purchase.

kswinney

19 de ene. de 2011

I recently purchased a vehicle from Rusnak Westlake and could not be more satisfied with them. The entire sales department worked tirelessly contacting dealers across the entire US to locate the exact vehicle that I was looking for. Once the car was found the process of making a deal and finalizing all the paperwork could not have gone any smoother. I have been a Rusnak Westlake customer for many years and will continue to be one in the future.

tracieschmidt

11 de ene. de 2011

I had the BEST expereince with Rusank Audi in Westlake Village. Evan Goldberg my sales person worked very diligently to help me get exactly what I wanted. AND I DID!!! Most important to my experience was the feeling that "It was all about me"- my needs and wants, never did I have the sense that he was only out to make a sale and make a buck. In addtion to Evan in sales was my finance experience with Greg Austin., Again, I felt is was "all about me" again. I got great finanacing and terms!!! U know sometimes when you go to buy a car it is such a hassle, hustle bustle, wheeling dealing "no mam we cant do that". My expereince was SO NOT like that. It was easy. I never felt pushed at all. I highly recommend this dealership and especially EVAN GOLDBERG and GREG AUSTIN. THESE GUYS ROCK!!!

TanaCoates

3 de ene. de 2011

Honestly, the most irritating aspect of leasing a car with Rusnak has been the requirement that I provide at least 250 characters or more. I suggest that you shorten that requirement as people are super busy these days and some people are just folks of minimal word usage. Evan was AMAZING!!!!!!!!!!!!!!!!!!!!!! He jumped right on our email inquiry--and he made the car leasing experience so easy. He answered every call I made to him and even provided a cell phone number for me to use. He was so much more on top of it that the guy I was delaing with before in Santa Barbara. Evan is super knowledgeable about the product line, and he continues to be courteous and helpful, even days after the transaction. Although I cannot recall his name right now, the finance manager who took care of the paperwork was also extremely knowledgeable, easy to talk to and helpful. I definitely would purchase/lease another Audi based upon my experience at Rusnak. The reason I provided the ratings that I did is because I was so pleasantly surprised at how easy it was for me to lease my vehicle through Rusnak. Thank you for the opportunity to provide my assessment of my lease transaction; howver, please change the 250 word requirement. After a while, all of this gushing seems phony, and it is certainly heartfelt and accurate.

bbennett32

23 de dic. de 2010

I have bought or leased three cars from Juan. On my most recent visit, it happened to be during Rusnak's holiday party. As we were working the deal, I got to partake in a nice holiday spread of turkey, stuffing, etc. Juan is pleasant to deal with, very low-pressure and very knowledgeable about the entire Audi lineup. The financing process was also stream-lined. If I ever decide to upgrade again, I will be calling Juan.

lauratab

21 de dic. de 2010

Juan Maldonado was my salesperson from beginning to end. He contacted via email and answered initial questions that I had before asking me to come in to the dealership. He worked very hard to get me the car I wanted for the price I needed to pay. He is friendly, courteous and extremely hard working. He is somebody I trust and I will definitely come back to him again in the future.

kdhanireddy

15 de dic. de 2010

I had a great experience at Audi Rusnak Westlake. I initially was contacted by the internet sales manager, Juan Maldonado, after shopping for a price quote. Their initial quote was excellent and me was very willing to work with me to get a good lease residual and rate. Overall, I would recommend Juan to anyone shopping for an Audi in SoCal.

magnus.wrenninge

15 de dic. de 2010

I bought a CPO A4 from Ron at Rusnak after reading some good reviews on Yelp. Most of the central LA Audi dealers have terrible ratings, and the times I've visited them it hasn't been a pleasant experience at all. Not so at Rusnak. Ron was a great salesman - friendly and knowledgeable. No pressure to buy, and as opposed to just about all other car salesmen I've dealt with in LA, his first question wasn't "what do I have to do to get you to buy this car today". I had a great experience and can definitely recommend Rusnak Audi Westlake.

jillymacd

12 de dic. de 2010

Juan helped me find the perfect car. I came in very prepared to buy one car, but actually fell in love with another. He was very tuned in to me as a car buyer and helped me formulate what would work. He also really worked with me on the financial side of things and was very realistic with my budget. As a woman, shopping on my own, he was a dream to work with. A female colleague actually referred me to him because her experience had been so positive He wasn't a hard edged salesperson, rather someone who really wanted me to be happy with what I got AND paid. You have my permission to post this recommendation but not include my name, email or any other information that would identify me.

nbartelson

11 de dic. de 2010

I worked with Ron throw the internet and everything went great. I had the car shipped and they took care of everything. My purchase required several calls,emails and fax's and everyone was done when they told me. I would highly recommend Ron and the Rusnak dealership.

NY2CALI

2 de dic. de 2010

Everyone involved was really courteous, friendly, knowledgeable, and made the process real easy and exciting! I was holding on to a car my father got for me many years ago; this was a special moment in both of our lives. He passed away two years ago, so the idea of giving up my car for another was extremely hard for me. With that said, I knew that it was getting to be time as the car had many many miles on it. Their sensitivity to this matter, their flexability, their knowledge and easy process along with the obvious great product, made this a no brainer. I left an Audi owner and COMPLETELY happy customer! I love my 2011 A3 2.0T and will reccommend Rusnak Audi to everyone who's in the market for a new vehicle! On a side note...Above I mentioned some names of the great people that helped me that day, but I also have to mention that everyone there was real friendly, attentive and made it really special as congradulations was expressed by others with no direct relation to me getting my Audi that day.

virgiegrace

30 de nov. de 2010

my husband and i had a great experience at Rusnak Autdi Westlake. we remember David Nadar helping us a few months back and decided to go back to him when we were ready to buy a vehicle. he completely put us as his #1 priority the minute we got there. there was a time where we didn't think we were going to get the car we wanted, but David made it happen. plus with the help of Greg, the financial manager, my husband and i got the full great experience. we were there almost all day, but because we were being helped it went by so fast. all of our questions were answered and some. if we needed to buy another vehicle, we would surely go back to David to help us.

xxx1234

26 de nov. de 2010

My overall experience was excellent! Evan and the Business Manager did an outstanding job. I would be happy to refer others to Evan to purchase or lease an Audi. I would definitely consider purchasing or leasing another Audi from Evan. I had two unsatisfactory experiences at Rusnak in the past (I am on my third new Audi, first from Rusnak). I was reluctant to shop at a Rusnak dealership, but I decided to give Evan a try, and I was not disappointed. He was professional, courteous, very responsive, trustworthy, and easy to work with. Everything was delivered as promised. I am very happy with my new A6 and my leasing experience.

slsspector

22 de nov. de 2010

This is the 2nd Audi I have purchased from Rusnak Audi in 2010 (having purchased a used Audi A4 early this year for my daughter).Juan Maldanado at Rusnak Audi made me very comfortable in my choice this time, which was to purchase a new 2011 Audi A6 and trade in my 2005 BMW 645ci. Ultimately, I fell in love with the A6 based on driving a model and Juan's input about the car and Audi, but the A6 options I wanted were not available on the lot. Juan tracked down the exact car I wanted promptly. Moreover, Juan gave me a fair price for my trade in, and allowed me the time to see if I could sell it for more.While I think I received a great market price on both the purchase and the trade in, the key for me was that Juan educated me about the A6 and so even if I could have looked further, I was made very comfortable by Juan's actions that purchasing an Audi is a good thing and that purchasing from Rusnak, my local dealer, would be in my best interests.The key then is my trust level in Juan and in Rusnak audi based on my experiences to date.

Cathy77

11 de sep. de 2010

I went to test drive an Audi Q5 and the saleslady was awful. She couldn't find the keys to the car and they were sitting on the windshield of the car. It took her 15 minutes. After the test drive I went into her office and she asked if I wanted to purchase a car.I told her I wanted a white one. She said she didn't know what color they had even though I had just test drive a white one. I told her to come back with her lowest price she was really getting on my nerves and I wanted to leave. She came back with the full sticker price and financing options. I wasn't sure if I wanted to pay cash or finance some of it but she never mentioned the 2.5% financing that Audi of Oxnard had and didn't come back with that rate. She also didn't mention the $790.00 maintenance package where all the maintenance is covered up to 50,000 miles. I was insulted that she didn't even come down a little in price and got up to leave. I had already gotten a price 6,000 below sticker at Oxnard. She followed me out the door wanting to know what she had done and if I was unhappy with the price.. I finally turned around and told her to leave me alone she was really bothering me and I was not buying anything from her. I bought a white Audi Q5 at Oxnard that evening.

davidwexler

16 de nov. de 2009

Even though we have an Audi dealer in our home town, we drove over an hour to Rusnak Westlake to purchase a new Audi. We were rewarded for our efforts with over four hours of mostly waiting around while the salesman ran back and forth to the sales manager's office for pricing and offerings and forms. You know the drill. It's so insulting and frustrating. Then we had the pleasure of sitting through the Finance Mgrs. pitch of high-margin extras... it's so demeaning to him and to the customer .... no thanks. On the showroom floor was a brand new Audi R8 super car with a $200,000 price tag. One of the finest displays of automotive engineering on the planet, however the salesman could not seem to remove the personalized license plates off our trade-in. And why should the salesman have to do that, while there was a lot man sitting in the customer lounge watching football? More delays. We were hoping for a more professional and more expedient sales experience, from a dealer who just spent untold millions to build a state of the art BMW center next door. Everyone involved seemed to do their job OK, including the salesman. My criticism is aimed at Paul Rusnak, and automotive veteran who can build stunning dealerships, but his efforts seem to be misplaced. For a fraction of what he spent on his new BMW center, he could have innovated the sales process to streamline it and make it less humiliating. More business like. In retail one hopes for a Nordstrom experience, but we left feeling like we had just spent a long afternoon in Sears; complete with balloons. Perhaps he should make a purchase from an Apple store and see there can be a difference.

mail4theo1

11 de abr. de 2007

Very professional experience. Purchased a Porsche 911 from this dealer last week. Adam (Internet/Fleet Manager), Eric and Lisa (Business Manager) were honest and easy to work with, as were the rest of this dealer's staff. I was in and out in under two hours. I definitely recommend this dealer to others.