Budget Hunter

22 de abr. de 2016

The facility was too fancy. The sales staff was too big. The paper work was way too much and took way too long! I was just looking for a "budget car". They had one listed on Auto Trader. But it wasn't even cleaned up yet. I had to go thru an hour of paper work, and decline 3 service agreements! There is no wonder why they had to charge me a $299 service fee (WHICH I WAS NEVER INFORMED ABOUT) With such a new facility I would have thought they had A more efficient way to clean up the dog hair and the black convertible top!

phustido77

13 de abr. de 2016

My family came into this Russ Darrow store looking for a used car. I appreciated the courtesy and kindness that was shown to me. Based on what my wife and I told them we were browsing for they found the terrific vehicle for us. The whole experience was made very simple and stress free.

jpisdonne33

22 de mar. de 2016

Everyone at Russ Darrow was very helpful All Questions answered Cordially and Fully The customer service and quality of repairs are excellent. I will most certainly be back to buy motor vehicles in the foreseeable future.

boxibalze

1 de mar. de 2016

I am very happy with my valuable experience at Russ Darrow I was recommended here by many people Based on what I advised them I was looking for they found the terrific family car for me! I was happy with my encounter with Russ Darrow This store provided very good service.

blue_bell25

16 de feb. de 2016

The employees at Russ Darrow got me financed with my negative credit acutely helpful without being cunning or slick the personnel was incredible and respectful I will be back for future purchases and will send many friends.

cute_kitty13

28 de ene. de 2016

They were able to reply all of my concerns about the family motorcar in question Based on what my wife and I told them I was browsing for they found the terrific motor motor vehicle for me! Russ Darrow made the boring process of buying a brand new car a very nice valuable adventure. Thank you so much for your professionalism I explained them what I was looking for and they found the exceptional car for me

london776

18 de ene. de 2016

I will be very pleased with my practical experience at Russ Darrow I was suggested here by many people they were very helpful through the procedure that is whole of the suv I finished up getting. We told them what I needed plus they found the automobile that is perfect me

gasenislen54

17 de dic. de 2015

I was very happy with the service at Russ Darrow. Their honesty and genuine concern for the customer shined through every step of the way. Can't say enough good about the team here they were extremely professional, honest, and pleasant to work with The process was smooth and easy.

chisapratr778

8 de dic. de 2015

I was looking into buying a pre-owned car it was such a pleasure dealing with all the members at the dealership. Russ Darrow exceeded all my expectation; it really was a great experience. Based on what I told them I was looking for they found the perfect car for me!

slasimiboc77

25 de nov. de 2015

My experience during the Russ Darrow Dealership was outstanding. My salesperson was very patient and helpful in explaining how everything worked. They took the full time to make the journey to know me and my situation. Russ Darrow exceeded all my expectation, It really was a great experience.

Taitpaga1

19 de oct. de 2015

It was an excellent buying experience!!!! The whole buying experience here was pleasant and professional. They took the time to get to know me and my situation. Many thanks very much for the great service. I had a great experience and certainly will continue steadily to recommend Russ Darrow

Keishaeaton12

5 de oct. de 2015

I was very happy with all the ongoing service at Russ Darrow. I had perhaps not financed a car or purchased from a dealership for a time that is very long ideal service aided us get a very good automobile at the perfect possible terms. They were very helpful through the process that is entire regarding the automobile my hubby and I ended up getting.

rimoslacha

21 de sep. de 2015

I am very happy with my experience at Russ Darrow Our salesperson was friendly and very helpful Great crew! Thanks guys! Our Salesperson was very helpful and knowledgeable about the car.

CaruthersHoisingtonM

1 de sep. de 2015

We came into Russ Darrow looking for a used car We had a caring and patient sales person I Absolutely love my car!! Thank you Russ Darrow They were very helpful through the whole process of buying the car I ended up getting.

AyotteHag

19 de ago. de 2015

I was very happy with the service at Russ Darrow. All Questions answered Cordially and Fully The mechanics who performed the work left the car with no trace of their having been there. They were very helpful through the whole process of buying the car I ended up getting.

signofting1

4 de ago. de 2015

This is my second time buying a car a pleasure to deal with through the entire buying process Our Salesperson was very helpful and knowledgeable about the car. I was happy with my experience with Russ Darrow This dealership provided great customer service.

BlayCracraftv

13 de jul. de 2015

My experience at Russ Darrow was amazing. They helped me find the perfect, affordable, and safe vehicle, and Gorgeous store, great service and beautiful cars, and super value They answered all questions I had.

NathanielIsaac

1 de jul. de 2015

I am very happy with my experience at Russ Darrow the staff was very welcoming and kind The process was smooth and easy. Thank you very much for the great service. I had a great experience and will continue to recommend Russ Darrow

LillySinnottk311

6 de may. de 2015

I am extremely happy with my experience at Russ Darrow Their honesty and genuine concern for the customer shined through every step of the way. Thank you for the great customer service I was very impressed!

RobertoNoggleh

31 de mar. de 2015

I had a great experience at Russ Darrow Everyone at the Russ Darrow dealership was knowledgeable and informed. The sales manager, got us the price and option package we were looking for. I absolutely love my car

jman41

24 de mar. de 2015

Steven Garner may be new to this bit ive purchased new vehicles in the past but never from such a great salesperson he made my purchase smooth and I highly highly recommend this dealership to Anyone looking for a new or used vehicle Joe rumppe....

Broughtngfy7532

4 de mar. de 2015

It's usually a pain buying a car from a dealership They helped us get the right price and financing Everyone at Russ Darrow was knowledgeable and informed. I would highly recommend Russ Darrow

jeanetterwilli

4 de feb. de 2015

Everyone at Russ Darrow did and awesome job. Their honesty and real concern for the client shined through each step of the means. I even have been taking my automobile there for service for years Im extraordinarily pleased with my expertise at Russ Darrow

hadleylaney685

8 de ene. de 2015

The staff at Russ Darrow without a doubt made sure that all our questions were answered. They also made sure that we were happy with the service. They showed my family great customer service and we will be back for sure.

abbot12

17 de dic. de 2014

Russ Darrow got me a car that is worth much more than I paid for it. I've never had a car buying experience like it! I absolutely LOVE Russ Darrow and my new car

Amandafischer523

14 de oct. de 2014

Ursula worked very hard to get a deal worked out for me. I love my car. I will tell everyone I know to go to russ darrow.

Melody Avery

1 de oct. de 2014

From start to finish the transaction was easy when I am in the market for a new car they are my first choice! Excellent Vehicle, Ease of Deal, Sales and Finance Staff. 5 Stars for everyone at Russ Darrow

Lea Gentry

11 de sep. de 2014

This is my second purchase of a new car at the kia location in Wauwatosa. I love this store and will never go anywhere but here to purchase cars. I owned the 2012 Kia Optima turbo and went up to the New 2014 Cadenza! Can't wait to drive it home!

Jenifer Salazar

14 de ago. de 2014

Third time I've brought the vehicle in for service. Service advisers have always been polite and advised me of my vehicle service items that were due. Very satisfied! Service was always performed quickly without an appointment

americanzer0s

7 de may. de 2014

Summary: i purchased a used 2003 Dodge Dakota SXT 4x4 truck from Russ Darrow Kia of Wauwatosa, WI on 5/1/14. i had many questions about the price and was intentionally misinformed by the sales manager Lamont Games. I was charged $2080 for services i specifically stated that i did not want. I was charged $390 more then sticker price and was told it was a unspecific bank fee that banks sometimes add...that the bank added it. Finally, i was sold a vehicle with undisclosed problems that the dealer refuses to fix after 0-3 miles of use.Explanations:1.I explained to the sales manager that i DID not want anything whatsoever included in sale that was not required to obtain the loan such as license ,taxes and reasonable/customary fees. =During the closing the sales manager (Mr. L. Games) was going over a PRINTED contract that ALREADY HAD the price of of an extended warranty for $1750 and service plan for $230 printed on it. I asked him directly if these were all things i HAD TO HAVE TO HAVE THE LOAN and he said YES. That day i paid only $1400 of the $1500 down payment and did not have proof of insurance. Subsequently i could not take the truck that night and had to return the next day. when i returned the next day i told the salesman that i wanted to go over the contract with the sales manager again because i felt that the numbers did not add up. i Asked the salesman Specifically if all of the charges were for required for me to get the loan and stated that i didn't want anything i didn't HAVE TO HAVE. He told me that everything on the contract was needed to get the loan. when i showed the contract to my friend familiar with car purchases it was very clear to him that i had been charged $2080 for things that i did not need or want. When i complained to Sally at corporate headquarters Mr. Games told her that i did not understand the contract. This is in fact a lie. i remembered specifically when he went over the extended warranty and he stated that i got (as in implied that i got free included with sale) the 24000 mile 2 year warranty or that i could buy the next upgrade for a charge. i told him i didn't want to pay for anything extra and i would just take what was included. he never corrected me and lead me to believed i received an extended warranty as a matter of course for buying the truck. i stand firm that he lied to me directly on numerous occasions. Paperwork has been initiated to cancel the extra premium charged service and to have the extra charges returned to the loan company. i have been told this will take 6-8 weeks. 2. I was overcharged $390 from the tagged price. i specifically asked the sales manager about this discrepancy in the math and he stated that it was an extra bank fee. i was told by Sally at headquarters that it was a computer error and that i will receive a check in the near future. 3. when i left the lot my helper followed me home approximately 2-3 miles to my home. upon arriving at home my helper informed me that my 3rd brake light was out. we inspected the other lights to make sure that they all worked before we went to the parts store to buy the brake light. during the inspection we found that the drivers side headlight did not work in the high or low beam positions. we purchased the required bulbs. the third brake light was fine but the headlight was not corrected by changing bulbs. after searching for fuses or relays in the owners manual we found that there are none for this vehicle. instead, there is a device called a CTM that controls the lights in this make year and model. this is a very expensive repair with some reports being well over $1000. I contacted Sally at Russ Darrow Group. after a few days she told me the warranties would be reversed and charges returned, that i would be reimbursed $390 for overcharge plus taxes paid but i was told that the truck would not be fixed. she stated that the sales person and sales manager said all the lights worked when i left. it was mid-day and sunny when i received truck and sales person did not test lights when truck was dropped off front by porter. Sally suggested that i maybe damaged the computer by changing the bulb. this is not a dealer required maintenance procedure. i have changed many car bulbs and never caused computer damage by doing so. i have three service manuals for various cars and none have warnings about changing bulbs. i received my truck with a drivers side headlight bulb is a different manufacturer then the passenger side . that light socket has a part number written on in in black permanence marker with a part number on it as well as R B G where the red black and green wires go. the passenger side light socket has no writing on it whatsoever. the car has 5-6 miles on it since i drove off lot. from dealer to home and home to parts store to home.

IrieBooker

24 de sep. de 2013

customer was absolutely great during the purchasing of the car. everything after that was down hill.. horrible experience and would never recommend this dealership to anyone

colinh

6 de jul. de 2013

My bad experience was based only on the cocky salesmen I worked. Due to him I ended up leaving and getting a much better deal at Wilde Toyota.

Flightchik152

7 de jul. de 2012

The salesman lied to me about repairs that had been done before I purchased the car, they were not done and now will cost me over $1400. When I told them I wanted have them fix this problem they told me their hands were tied since I bought the car and the warranty would cover it so I needed to go to a Toyota dealer. I did this only to find out I have no warranty ( after 3 people confirmed i did ) and now I also have to pay Toyota another $100 just to look at my car! They are not returning my calls now.

wsaybolt

3 de ago. de 2010

Stopped in the dealership on 8/2 to determine whether we could use a "maintenance/care" coupon from last year. Philip Murphy informed me that the coupons do not expire and I made an appointment for service on 8/3 for an oil change and to have the brakes checked. Philip took the time to explain to us that the squealing of the brakes was normal and why that was so. He said that in addition to the oil change and other checks that they would inspect the brakes to make sure that they were OK. I just want to say that this whole experience of purchasing and servicing of our vehicle has been a very gratifying experience. I now know why Russ Darrow dealerships are considered one of the major automotive players in the state of Wisconsin. With people like Philip Murphy, the customer always feels first and important and knows his car is in good hands.Bill & Jayne SayboltElm Grove, WI