Mstarkey996

4 de feb. de 2016

This was the best car buying experience I have ever had!!!! Fast, friendly and efficent. We sent our app in online, answered a few questions over the phone, and was quoted a monthly payment amount. We then went to the dealership the next day and we we arrived they had everything ready to go....no price change or any BS. We drove the car signed the papers then drove away. I will buy ALL of my cars there from now on. I will also recommend them to everyone I know.

Redubb01

14 de ene. de 2016

We were looking to test drive the Focus ST at another dealership that was closer to home, but they had one on the showroom floor which, of course, we could not test drive since they would have had to rearrange the whole showroom to get it out. The other one was in the service bay getting its windows tinted. The third one was MIA. They had no idea where it went too. They did not approach us as we were discussing the car specs, etc. We felt ignored and then when approached it took a few people to get us to -a- person that would discuss the car with us. They were trying to make a quick sale of the car on the showroom floor, but we weren't interested in buying at this time. All we wanted to do was to test drive the car to see if we like it or not. They brought out the finance manager to make a last chance sale, as I call it. They were being way too pushy to sell the car. We don't want to be pushed into buying a car, but also don't like being alienated either. Disappointed, we left to go to the Lewisville area and I spotted the Lewisville dealership as we were passing it up on the highway.We pulled up into the lot and drove around and spotted one Focus ST on the lot. As we were going around a row of other cars, we were hailed by Mr. Chandler Center. We told him we would like to test drive the Focus ST and he immediately went and got the keys without any issue. Drove the car, LOVE the car. We went back and were not hassled into buying the car immediately like most car salesmen and managers try to do. They welcomed us to their Brand New showroom floor which also was impressive. Asked us if we had any questions and as we were leaving, we were led back to our car with great friendliness and respect. No Pressure Sales, attentive personnel, greetings and being treated with respect was what we experienced. We will be back when the time comes to buy the car AND we WILL be dealing with Mr. Center again.

Willingham300

7 de ene. de 2016

Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied.

Incompetent or Dishonest?

16 de dic. de 2015

I was referred to 5 Star Ford in Lewisville by the USAA car buying service. They had a 2014 Jeep Wrangler I wanted. The initial contact person was Meaghann Caporicci. She was pleasant, but I believe that was just the honey to attract the fly When the price was reduced the last time, I told Ms. Caporicci, I wanted to buy the vehicle and scheduled a "VIP" sales appoint on the afternoon of Monday 12/14 for the next afternoon, Tuesday 12/15 at 4:45 p.m. All of the USAA "preferred" dealers are in the DFW area far from where I live/work. As a USAA member for almost 25 years, this was my ONLY reason for me to make the trip: the expectation of fair deal based on USAA's recommendation and the USAA customer discount. Ms. Caporicci and the sales staff were aware that I was traveling a good distance. The day of the appointment, I left work early to drive almost 2 hours up there. When the appointment was made, the vehicle was still available. It was reasonable to assume that all necessary preparations for my visit would be made. I didnt hear anything further until.I was actually driving to the dealership (I was nearly there, but stuck in traffic), and I got a garbled voicemail message from I think John Gerarde, one of the sales managers, evidently it was made after 3:15 p.m. when I left work. He restated that I had a sales appointment, but that the vehicle had been sold. I attempted to call Ms. Caporicci to sort it out, but could not reach her; her job complete having lured me into the dealership I tried calling again and was put in touch with someone named Hugo (don't remember the last name). Ms Caporicci nor any of the sales managers I knew about were available Hugo, apologetically explained the situation and that the vehicle was "sold." Then he offered the possibility that he might be able to get the Jeep back. By that time I was close to the dealership and was going to make my dissatisfaction known in person. When I arrived, Hugo was all handshakes and Mr. Positivity as he told me that he had contacted the buyer of the Jeep and that he was willing to bring it back and accept a "sweet" deal on a truck that he had supposedly wanted instead. Truthfully, right then the whole thing started to stink. Who brings a car back, especially if you felt like you got a good deal? I decided to give Hugo the benefit of the doubt and since I was already there, and decided to hear him out. The price was set due to the fact that it had been reduced three times and all the "no haggle" garbage. Hugo and his partner Buddy Criswell and another sales trainee set to work appraising my car (2009 Buick). The sale staff, via Ms. Caporicci were provide information in advance about my trade: a craigslist link with photos/info, shown all necessary paperwork about the car, trade-in value comparisons from all of the major auto valuation sites, information about a trade-in offer I received from a Dodge dealer, and an invitation to contact the service manager at Carl White Chevrolet in Corsicana to obtain complete maintenance records from the time the car was new, not to mention actually seeing the very good overall condition of the car considering age and mileage. I was reasonable about my expectations on the trade and was transparent in my representation of the car. During negotiations I stated my expectation of $6500 minimum trade-in value. I was offered a blind trade-in quote of $6000, which made sense because they hadn't actually seen the car. My thinking was with all the documentation I could provide and the outstanding condition of the car, getting the extra $500 should have been a no-brainer; knowing full well that the car today, retails around $11,000. How did they treat a prepared, well-qualified, well-informed, buyer with pre-arranged financing and a check in his pocket for over 30K? Well, to begin, the appraisal took a very long time in my opinion. When they finally came back, Hugo immediately begins picking apart the car. First it was the tires, which have approximately 30K out 60K on them (I have the records), they are not new, but far from thrashed. Then he tells me the "bearings" on the front struts were making noise. Dude, any mechanic knows that a strut is basically a spring with a shock through the middle with a big nut on top. There are no "bearings." I called him on that and he quickly backed off. This time of year with all the rain weve had and gunk that gets splashed up under a car, springs can lose their lubrication and make some noises. Next, he basically accuses me of the trunk lid having been repainted, which is simply BS. A doctor, whom I know in Corsicana, was the first owner of the car. I have records that show that any and ALL service performed on the car was done at Carl White Chevrolet. Car Fax and Auto Check reports are completely clean and in the almost four years that I've had the car the only damage ever, and that was superficial, was from a cart in the Walmart parking lot on one of the rear doors. Lastly, he goes through this big explanation about all the cost involved in making my trade ready for resale based on vague numbers which shouldnt be confused with anything factual. At the end of it, he states that with those numbers the dealership would stand to make only $1700 on my trade-in. My comment was, More than youd get digging ditches. Consumers, car buyers especially, should revolt against these kind of tactics. In my experience, it seems to have gotten to the point that car dealerships think they ought to make 10 grand at least on every deal and that you should be so grateful that they are willing to take your trade that youll accept any meager amount for it. So there we were, Hugo dickering on the trade-in. It's after 7:00 p.m. I had my 5 year old granddaughter with me. I'd been there since a little after 5 after fighting Dallas traffic. Hugo continued to play with the numbers running to the back several times. By this time my enthusiasm had gone and it became comical watching him do the salesman routine. One of the first times he came back with a sheet showing all these different fees for things that he could not fully explain what they were for. When I pressed him about it, he found errors that hed made when making the quote. Im not an idiot I know what fees to expect when you buy a car, even at some big city dealership. Bottom line with the way they had it figured, it was going to cost over $1000 more tacked on to the deal in addition to normal fees, and that in conjunction with the crappy trade-in offer, effectively recapping any price reduction or discount. Admittedly, after he messed with the figures a couple times he did get pretty close to where I was at with the offer I originally made. Hmmm, wouldnt that have saved time to just accept the fair offer I made in the first place for my trade-in? And maybe preserved some kind of good faith and mutual respect? But by this time his credibility was shot and he had demonstrated that I could not trust him/them and therefore I wouldnt buy anything from 5 Star Ford in Lewisville. The really hilarious part was that in the middle of all of that, he's trying to sell me a car that Ive never seen that had been supposedly "sold." Yet, he was going to miraculously somehow use his car salesman super powers to work a deal to get it back to sell it to me. That would mean buying a car sight unseen, which is just stupid. I was under the false impression that the Jeep would be brought back same day, even though it was getting late, again since I made special effort on a weekday evening to come in from so far away. My intention from the start as, I indicated and communicated thus, was that I intended to drive the Jeep home that night. At this point things were getting ridiculous, so I asked Hugo how/when he intended to get the car there to close the deal, so I could actually see, maybe even test drive the car, IF I agreed to the low-ball trade-in. Supposedly, after having spoken to the buyer, Hugo related that it was going to be Thursday earliest before he would have the car back. If I accepted the sketchy deal, that would have meant driving back home empty handed and then turning around and making another trip to pick up the Jeep and surrender my trade-in. More time, more miles, more headache. He did suggest possible having the car driven to Corsicana, but in light of all the other that was not an attractive option. When Hugo indicated that it would be two days before I could take delivery, my question was, In what condition? He assured me, with as much sincerity as he could muster, that it was parked in the guys garage, although exactly where was awfully vague and would be returned in showroom condition. I asked if they would go through it again to make sure everything was up to par since it has been sold. Who knows what they did after they left the car lot. I got no answer, but was redirected back to the issue of the trade-in numbers. My granddaughter had to use the bathroom which provided a great excuse to end the misery. We left without the promised vehicle, but with all my dollar bills where they belong and my pride in tact in the car they tried to get me to give away. Another strange thing was, I was about the only other person in the dealership, being that it was late. A woman, who I later discovered was Ms. Caporicci, walked past the sales area on her way out. She looked at us and had to know who I was, but only gave a passing glance as she walked through. The look on her face was if she knew what was happening and that were trying to line me up for a screwing. Kudos on the customer service though... After I communicated with this person for the better part of month. But as I said, you draw more flies with honey In conclusion, my suspicions are that the Jeep may have never been sold at all. Who knows for sure, they did so much to engender my trust I never saw any of the other Jeeps that were advertised. Seems like to me if I really wanted to sell a car, even if it wasnt the one they came to see, itd be worth a shot to show the customer similar vehicles on your lot work hard to get them a deal on one of those. ABSOLUTELY NO EFFORT was made in that regard, which casts doubt about the one Jeep that was actually sold. Of course it is a big place, I couldve missed them, but then again why would they hide them? The appearance is that they didnt want to tip their hand on any of the other vehicles, because they knew I had my information together and wasnt an easy mark. If they ever had any intention of selling me the vehicle I came to buy, I believe it was their intention to pressure me into doing so after giving away my trade-so as to recover money on the Jeep since they were going to have to sell to me at a discount. Instead it appears they chose to scrap the deal, possibly with the hopes of a more cooperative sucker to come along that wasnt as prepared. In the aftermath, the funny thing was that the Jeep I wanted that was sold was still on the dealer website this morning 12/16/15, although it was removed my mid-day. Sounds like a possible case of CYA When I saw it, it did occur to me to have a friend call anonymously and ask about the Jeep to see what theyd have to say about it. If it was there..well thats what law suits for false advertising are made of isn't it. So was it incompetence, bait and switch, or supremely sucky customer service? Pick one. A wise man once said that whether a person is incompetent or dishonest the results are usually about the same. I will vigorously dissuade anyone I come across that is considering buying a vehicle from Sam Packs 5 Star Ford in Lewisville. USAA has been notified and should rethink their partnership with and future referrals to this dealership. HOW THEY COULD HAVE MADE IT RIGHT: HONEST CAR SALES 1011.If the Jeep indeed sold, I should been called well in advance of my trip. If noone else knew, Ms. Caporicci knew my situation; certainly NOT 20 minutes before arrival. However, that doesnt really apply now does it, if everythings on the up and up. 2.Since I had a VIP sales appointment (Apparently VIP appointments arent worthless) and had verbally agreed to buy the car, it should have been pulled off the sales lot. If there actually were other interested parties following my inquiry, they should have been informed of the situation and their contact information retained in case I did not buy the car. 3.Since I was satisfied with price, they should have honored THEIR $6000 trade-in quote. The car is worth more than that. They know it, I know it, and I have documentation to prove it. 4.TREAT PEOPLE WITH RESPECT and HONOR THE DEALS YOU MAKE and STOP trying to think up ways to screw people; thinking that everybody is stupid, gullible, or easily manipulated, even though many are... just not me. There are enough of those folks for you to prey on the rest of the time. The , the way the whole thing was handled, from not calling, to picking apart my trade, not honoring their own trade quote, and generally wasting my time is an insult plain and simple. This is especially so when the customer had everything together and walked in with the finance check in-hand ready to buy. I guess the car business is so good right now, they can afford to alienate potential customers??? Those tactics and behavior are grossly unprofessional, incompetent, a down right shady.

Cbrunt541

24 de oct. de 2015

I tried to buy vehicles over the phone, like I usually do, so they would be ready when I moved to the area. I wanted an F250 and F150. They had both in stock. After 4 days of calling and being promised somebody would call me back, nobody ever did. I was never even able to talk to a salesman or a manager.

MC

3 de oct. de 2015

Kameron Sneed was very helpful and knowledgeable during my purchase of a certified 2014 Mustang V-6! Ask for him! The whole process was easy.

medrano

30 de sep. de 2015

Bought my new fusion from here. Needed my windows done so asked my sale guy to schedule me for it, he said someone would call me this was on monday. Come Thursday and no call so I call service and get the persons voice mail who handles that, he apologized that no one called he had no record of it. Art schedule it for me and even gave me a great price. Then the day of the appointment the quailty of the tinting was sloppy. And they didn't even bother to clean all the mess off of the outside so there was water streaking all down the passage side , they bought it out there like this. My car was clean going in I told Ron romero so he said I was right and had technician come and take it to be washed. There should never be a time a customer should complain when they have to pay for service and its sloppy. I will be taking it from now on to five star ford in Richland hills where I have never had a problem with my other vehicle (expedition, flex) for over 10 years. Very unhappy with service department

FordTruck2015

26 de ago. de 2015

These guys are great!! They aren't pushy at all and don't rest until you are satisfied!! Our salemans Kameron Snead worked from 11-7 making sure I had what I wanted and needed. Tirelessly retrieving vehicle after vehicle for me to test drive as well as running back and forth to his managers and financing people to get me the best deal possible. Not to mention offering me water several times. He skipped his lunch break and stayed an hour later then he had planned and made sure he was standing there and waiting goodbye as I drove off the lot in my new truck. Five star Ford is definitely the place to go for Ford lovers or someone seeking a nice quality used vehicle as well. You will be treated with respect and the utmost courtesy even if you are being a pain in the a#$. I will now only deal with this dealer from now on when seeking a vehicle. Kameron even called, text, and emailed me to make sure I was happy and if there was anything else he could do over a week after my purchase. Five stars all the way.

Ms Red Magnolia

11 de may. de 2015

Buying the first car for my granddaughter has been fraught with trouble. While we (me, my daughter and granddaughter) enjoyed the buying experience with Danny Guerrero, everything went down hill from there. First we found out the fuel gauge was broken, then the very next day the vehicle wouldn't start for my granddaughter. So much for their ?? point inspection! The car is in the shop now. Then they gave me wiring instructions to pay for it and they didn't work with my bank, USAA. I called to see if I could get better instructions and their Business Manager (did not get his name unfortunately), instead of calling me back as promised, very rudely called my daughter and threatened to take back the vehicle. You might as well, Mr. Business Manager, it's already in your Service Department!! My granddaughter is disappointed and this does not sit well with grandma! I'm telling everyone through reviews like this one.

Dorota

5 de abr. de 2015

Thank you so much to all the guys at Sam Pack's in Lewisville, especially to Kameron and Amos. Kameron made everything so easy and worry free for me, outstanding customer service, great attitude and knows how to take care of a customer. Amos helped in a big way, thank you for taking care of me and making the process easy. I appreciate that. The 5 hours I was there today did not feel that long because of the great people that work there. Big thanks to Danny, John Laranang and Hugo.

julius

2 de abr. de 2015

Un-trustworthyI have taken my vehicle to Sam Pack Ford of Lewisville on two occasions where I felt like I was treated unfairly. First was on an Air conditioner repair where they told me they need to repair my air conditioner for $2300 dollars. After the repair it still did not work properly, so I returned it and told it would cost another $800 to complete the repair. I refused and went to the General Manger and he agreed to complete the job at no additional charge. After the repair was done I told the repair was actually minor. My second experience occurred in February when I took my vehicle in for a miss. I was told it would be a $115 charge for a diagnostic test which I agreed. After the diagnostic test, I was told I would need to pay another $200 for a wet dry test to see if I had a burnt valve< which I refused. I decided to take my vehicle to Bill Utter Ford of Denton because they guaranteed me they could diagnose my problem with a diagnostic test. They did the test and found out I had some bad wires and a clogged number 4 fuel injector. With a $95 charged for a Diagnostic charge and all the repairs it cost me $400. After this I call the Service Manger at Sam Pack an asked if they would refund me my $115 for misdiagnosing my problem. He told me he would look into it and call me back. I have never received any type of response. Julius Bell

bryang1

3 de mar. de 2015

Sales team did a great job on a day where most dealership employees would be hesitant to go outside even. With the weather being rainy and below freezing it was not the optimal conditions to go truck shopping, but regardless of what the weather was, the test drive and walk around the lot was handled flawlessly. The remainder of the process was equally as smooth and easy. We discussed numbers and came to a number we could agree on and worked for me. Within 3 hours we were in, and out, and on our way with a beautiful new F150 4X4. I am a employee a a luxury car dealership in the same area and was very impressed to see a Ford dealership handling themselves in a manner that would normally be expected of a dealer selling a much more expensive vehicle brand. All thumbs up!!!

kendavis

22 de ene. de 2015

I had done a great deal of research on the 2014 F-150 and knew what I wanted but had not decided on color. One of the things I encountered at other dealerships was "Dealer Add-ons", some of which I did not want or need. This dealership did not have "add-ons". I talked to Jarod Swaboda on the phone and told him the trucks of intrest. When I arrived later in the day there were two trucks waiting for me. I decided on the color and test drove the truck, it drove great. I asked to drive another with slightly different equipment and Jarod brought it up. Everyone was helpful and friendly. All aspects of my experience was very good and I would recommend this dealer to anyone.

robensky1

31 de may. de 2014

Bruce did an excellent job of not only finding the car of my dreams, but at a VERY affordable price. He worked very hard to make sure we not only got the car in our price range, but was very versed on all aspects of the Jag. Overall this was the least stressful car purchase we have EVER MADE!! Thank you Bruce and since we are very soon looking for a new truck, I am positive we will return to that dealership. It's nice to deal with people that are honest.

firedo

28 de may. de 2014

We were looking to purchase a car on a visit to the metro-plex and were planning on visiting another Ford dealership until we looked at the Dealer Rater ratings and noticed how low theirs was. Then we saw that 5 star Ford in Lewisville had a near perfect score and chose to stop there first. I'm glad we did and now we know why they have this rating. I'm not a big fan of the whole car buying experience and neither is my wife, but Gunner made our experience a great one. He knew we were coming in from out of town and were on a tight schedule and he had several cars ready for us to drive when we got there. He had just what we were looking for and just in our price range and didn't try to push us into something else, like we've experienced at other places in the past. He found us a great car at a great price and I wish we could remember the finance guy's name that helped us because he was great too. To show how much they go out of their way to make take care of you even after the sale, later that evening we noticed that the owners manuals were not in the car. We were flying out the next morning and would not be back until the following week and would only be in town on a Sunday. So we called Gunner and he said since the dealership was closed on Sunday, that he would find the books the next day and take them home with him and get them to us on Sunday himself.

troyddavis

14 de may. de 2014

Great people, great service and a great product! Will return for our next purchase. The best dealership around for the purchase of a Ford vehicle or if needing service.

srod0319

24 de abr. de 2014

This was my first car buying experience in awhile, and by far the best. Bruce was my sales consultant. He had a keen knowledge of the vehicle, and listened to and found me exactly what I wanted. When it came to pricing, it was by far the easiest experience in my car buying history. No haggling, no back and forth. Just an initial, great deal with no stress. What a difference that makes on the entire experience. Jimmy handled the financing for me and was polite, worked with me to get what we wanted with the financing and was QUICK. No one wants to wait extensive hours waiting on financing, and Jimmy made that possible. What Five Star Ford in Lewisville is offering their customers is truly a unique, no haggle experience in car buying that is pleasant and welcoming. Who can say their car purchasing was truly stress free? I can. And I thank the crew at Sam Packs for that. I am and will recommend them to anyone considering the purchase of a new car.

ccadena

24 de abr. de 2014

Sandy was awesome! Sandy took the time to explain vehicle details and demonstrate them to me. He was extremely knowledgeable about my F 350. Took the time to explain how Sync worked and even helped me to pair my device. Great job!

Tophan

21 de abr. de 2014

We very glad that we have stopped by 5 stars Ford of Lewisville for a new F-150. I would definitely recommend Five Star Ford of Lewisville to anyone.

kkwest8

21 de abr. de 2014

Tom Martin was great to work with. I was there on Saturday to trade in my Jetta and lease a new Ford Fusion. Tom made the process enjoyable and most importantly, he stuck to his word when it came to the numbers. He worked hard to get me the exact car I wanted for an awesome deal. I will definitely come back to him when it is time for a new car again.

agreenwood89

19 de abr. de 2014

Today my fiance and I visited Sam Pack's Five Star Ford of Lewisville and worked with Tom Martin. We were looking to trade in our current vehicle and lease a new Ford Fusion. Our overall experience was great and Tom was a great help. There was absolutely no hassle in getting our car appraised and we were given a solid offer. Tom was very polite and showed tremendous professionalism. He also was great with the numbers and gave us the best possible deal with no hassle. The rest of the staff was also very helpful in explaining each step of the process and helping us learn about our new car. I would recommend this dealership and Tom Martin to anyone looking for a positive dealership experience and we will definitely be coming back when it comes time for our next purchase.

michaelagz01

15 de abr. de 2014

This dealership was patient and made the process quick and painless. They did not pressure me to buy but did all they could to answer my questions. I will go back in the future.

marlin411

14 de abr. de 2014

This is one of, if not the best experience I have ever had when purchasing a new vehicle. From the time I entered the door until when I left I was treated very well by some of the finest employees I have ever seen. Bruce Johnston was my salesperson and Daniel Flores handled the finance part. Both these guys had an answer for every question I had about all phases of my purchase. They were very efficient and had me out of the dealership in what I thought was a short time compared to some of my other experiences with other dealerships. I feel like I got a great price and great financing on this new vehicle. Bruce was great in knowledge about the car, and Daniel was a whiz on the finance end. I would recommend this dealership to anyone who wants a great car sold by employees that know what they are doing and that can get you the best deal!

shemphil

8 de abr. de 2014

Got to work with John and Pia. The were both great to work with. They were very patient with me and trust me that was an effort on their part. I think I got a very fair deal and the entire experience was very pleasant. I have been to dealerships before where you spend 6 hours there and feel like you were beat up when you leave. It takes all the enjoyment out of buying a car. This was not like that. John had everything taken care of when I got there. I was in and out including the introduction to the truck in right an an hour. It was great! Many thanks to John and Pia both for all their help.

mhibbs0914

7 de abr. de 2014

Buddy Criswell was very understanding and had a great attitude. Hands down the best salesperson I've ever dealt with! The teamwork among the staff was noticeable. Would definitely buy another car from this location as well as tell friends and family about my experience. Very pleased!

terrihunn

6 de abr. de 2014

We had a terrific experience with Michael Bratcher. He immediately asked the right questions to get all our needed met and did not try to high pressure oversell us. We had recently meet with a Chevy dealership and were amazed at the lack of interest in trying to sell a truck. We took our business just north and are thoroughly thankful that we did. Great team, great process and we are now a lifetime customer.

Patricia Dillon

5 de abr. de 2014

It would take more than 25 words to express my 5 Star experience, but working with J. Burrow and his Team reached beyond the stars for the best deal for me.

Jaxs27

3 de abr. de 2014

Great service & easy deal! Tom Martin is the best around. Took far less time then any car purchase we have made outside of Ford. Honest & friendly service.

Gps713

1 de abr. de 2014

This was my second time working with John Gerarde, and it was even better than the first. He is very easier to talk with and listens to exactly what you what/need and helps you get it. This was my first time buying a truck and he walked me through everything and helped me get all the features I wanted for a great price. Highly recommend going to see John if you need anything, will for sure be buying from him again.

Lou432

30 de mar. de 2014

The guys there were awesome to work with I will definitely be back in the future, I walked out with a 14 f250 king ranch

30Chasin

28 de mar. de 2014

Xavier Perez was my salesman and while young was very professional and knowledgeable on the F150. We looked at at least 10 different vehicles and even drove to the back lot to save the walk. I told Xavier what I was looking for and while the exact truck was not on the lot, he suggested adding leather seats as an option and this made the truck exactly what I was looking for. When I got home I found out I left my garage remote in my trade in. I called Xavier on his cell phone, said who I was and his first question was I calling about the garage remote. He had already secured it and I will get the pleasure of seeing him again today when I pick the remote up. It is a great thing to know our future will be in good hands with young men like Xavier Perez..

NewTruckAcct

23 de mar. de 2014

I went in to look at trading my 9 year old Ford pickup in. Sandy helped me figure out what I call the blue book value and what I could get for a trade in. He showed me some great new trucks and the 2013 is what I felt like I could afford. Sandy also let me know about accessories for the new truck and that I didn't have to get them put on today but could come back later. I'm adding running boards and the spray in bed liner as soon as we can get it scheduled. I don't like extra window tinting so chose not to do that although Sandy did show it to me. He got me to the finance department and while I was answering all the questions, it came up that my wife had a VW that she has never really liked and the loan has a very high interest rate on it. Jimmy advised me to bring my wife in just to discuss a trade in and we did the very next day and ended up leasing her a brand new Ford Fusion. She is very pleased with the room in the car, the handling and the style. Thank you all for helping us better our transportation needs.

GloriaA85

19 de mar. de 2014

Michael was the best! Best car buying experience I've had! Dakota was very helpful in answering our service & maintenance questions! I would definitely recommend Five Star Ford of Lewisville to anyone looking to purchase a vehicle!

k5rms

18 de mar. de 2014

We went to this dealership simply to test drive a new Ford Explorer. As it turned out, the dealer had the vehicle in stock that matched the equipment we wanted, and the color/trim we wanted. The pricing presented to us was quite good and the salesman and finance person took the time to find extra discounts for us. The allowance for our trade-in was fair and we were treated with extreme courtesy at all times by everyone we encountered that day. I would definitely recommend Five Star Ford of Lewisville to anyone.

RonStewart

15 de mar. de 2014

I have been helping my daughter get a new car for college. We test drove 5 makes. The list on the Escape was outside of our parameters originally. We came in and Buddy helped us with the test drive and was willing to work with us on price to bring in in budget. Buddy was so nice, personalble and helpful and the management team was great in working with us on price.

Sasberry

14 de mar. de 2014

My husband and I had never gone through the "car buying" process before and we were a little overwhelmed. John was a sigh of relief for us! He was so easy for us to relate to and he didn't pressure us at all. He put our priorities first. I will definitely recommend him to anyone interested in purchasing a vehicle. I will also purchase another car from him again, when the time is right. Thank you John for all of your help and patience!

JamesSpinks

11 de mar. de 2014

This is my second vehicle I have purchased from Eric K. at 5 Star Ford in Lewisville, and he is great! I went straight to him when I purchased my new FX4.

Kschifftner

9 de mar. de 2014

We saw a vehicle on the internet, we drove the 39 miles to the dealership and bought the truck. It was the least stressful experience we have ever had purchasing a vehicle. Mike Tony Daniel and Ulises were phenomenal!!

maxandchamp

9 de mar. de 2014

Tom Martin was very helpful. I went in to exchange my car and get into a lease. I have never leased a car before, so he was extremely helpful in explaining all of the details to us so we could make an educated decision on what to do. His customer service is excellent and I will continue to use him in the future!

tdaily8589

7 de mar. de 2014

The 5 Star Ford buying experience was amazing. Our sales guy, Dan Burrows, was wonderful. He made us feel at home. He joked with us, but then let us know, he wanted us to be completely happy and he would settle for nothing less. INCREDIBLE!! It happened!!! We really did walk away feeling elated and over the top happy with our purchase's (we got two cars that day). I would say to anyone who wants a Ford, go to 5 Star, you guys are awesome.

breeves1210

6 de mar. de 2014

Chase Prater is excellent!! He makes me feel like I'm his only customer. Everyone I dealt with was friendly and welcoming. Danny worked with me through the details of my purchased car. Chase and Danny made sure that I was happy and informed when I drove off the lot. They also transferred my belongings from the old car to the new car. Also, would like to mention Tom Martin in the Leasing Department. He was not involved in my purchase, but struck up a conversation and I loved it! I've purchased 3 vehicles from 5 Star and have never had a bad experience.

bradbecky

3 de mar. de 2014

worked with Chase Baine and he went above and beyond the call of duty to make sure we were happy with our purchase and that every question or need that we had was met. everyone in the dealership was very nice and helpful, we are thrilled with our purchase, and we will visit them the next time we are looking for a car and we will seek out Chase for that purchase. He found the perfect car that we were looking for!!Thanks Chase!! This was our first time at the Lewisville location but it won't be our last.

Barheaded

27 de feb. de 2014

This is my second new vehicle to purhase at Five Star. I bought a new 2011 Fusion a few years ago and had a great car experience with it. However, our needs changed and I needed a pickup. I went online to check their inventory then emailed their internet sales and received a great price. I then brought my Fusion in to trade it, met with their sales staff (Chase Baine), received a good deal and I was out the door in no time with our new truck. No hassle, no pressure, easy!

sblack75

25 de feb. de 2014

Tom Martin is the reason we continue to come back to Five Star Ford! He is honest, hard working and will do everything in his power to make sure the customer gets what they want! He has sold four cars to our family and we will continue to come to him and Five Star Ford, as well as recommend them to our family, friends and coworkers! Excellent dealership with an excellent sales person in Tom!!

14fusion

24 de feb. de 2014

I found 3 vehicles on line that I was interested in. Chase Baine found the then quickly and answered the questions I had. There was no pressure from him, which I appreciated very much. Chase was very friendly, helpful, professional and respectful. His actions were why I did not look at any other dealers. Zach French helped with our financing and was also very friendly and helpful. I will recommend Five Star Ford to anyone looking for a vehicle.

Markb01

23 de feb. de 2014

John Laranang was very friendly and helpful in assisting us in purchasing the vehicle that I had seen on line. He did not pressure us and explained, to our satisfication, every question we had. The same goes for Daniel Flores. Daniel also went, what i think, would have been beyond the necessary steps to make both myself and my wife comfortable with the financing and paper signing process. I will be more than happy to recommend this dealership and the John Laranang and Daniel Flores to our friends and neighbors.

dfnelson1

21 de feb. de 2014

We walked through the parking lot to check out some of the Fiestas for a lease deal and make comparisons to other dealers in the area. Matt approached us and guided us through our options. Options that we didn't know existed. His knowledge and experience was apparent from the beginning which made it easier to sit down and talk numbers. The process took longer than expected because of an outside company, that was out of our control and Matt was very patient with them. He did it with a smile and a monster drink! It was great to have a salesperson care so much about his clients. We drove away in the Fiesta and love it. Thank you Matt for making it happen.

Shabrita08

19 de feb. de 2014

Chase was extremely helpful with purchasing my first new vehicle! He did anything and everything to make sure I drove off the lot with the vehicle that was best for me in my price range.

KevinGreen

18 de feb. de 2014

I found a the truck I wanted online, went to the dealership to look at it in person, and was helped by Matt Roberts. I explained to Matt that I had limited time that day, and he did a great job of making the deal as quick as possible. Matt made the whole process very easy, and I would highly recommend him to anyone who is "afraid" of the car-buying process. Thanks, Matt!!Kevin Green2013 F-150 SuperCrew XLT owner

Kbhewitt

11 de feb. de 2014

John Flanagan was wonderful to work with. I had no idea that I would need a new car last Saturday, but I did. I looked around the showroom and then approached John. He was polite and personable. Buying a car was not easy for me to do, but he helped guide me every step of the way. He did not pressure me and helped me set up my phone and radio stations in my new car. I immediately felt comfortable with him as his college football experience was like my sons. His girlfiend's occupation is the same mine. His Christian beliefs same as mine. I would highly recommend John Flanagan and the other employees that helped me. Thank you, John!

ebritt99

11 de feb. de 2014

John and Pia were great. They both took time to work with me on all my needs. Pia gave me a very competitive price. John showed us how to work all the features. He synced my cell phone for me. Both were very polite and welcoming. Thanks for making my 2nd experience better than the 1st. I will continue to use 5 Star Ford!!

DedraSmith

9 de feb. de 2014

Hello,I would like to let you know that my recent experience with Tom Martin has been exceptional. I needed to get my FORD F-150 off of the 3 year lease and onto a private loan. He has worked very hard on this process and has treated me and my father very respectfully. I have realized how much work has to go into this and Tom did a fantastic job! I have all of my service needs done at your dealership, and will continue to do so. I have always had wonderful service!Thank you so much,Conni NiggHenry Nigg

jenjolick

6 de feb. de 2014

We are repeat customers with Five Star Ford in Lewisville and this is the second car we have bought from Reto. Reto is extremely knowledgable with all cars and beyond extremely patient as well! I spent a couple hours going back and forth between two cars and couldn't make up my mind. The dealership was extremely busy and each sales consultant was working with multiple customers. Reto not once left us stranded while helping others, he was focused and multi tasking like crazy, they all were. I also liked the fact that we worked only with Reto up until the very end when we had to sign the papers, then the finance guy was awesome, he went above and beyond as well and even was very patient with me and my undecisivness! We love Five Star Ford and all they can do for you. I won't even go in to detail but my husband was stranded in Kansas with his car broke down and one of the largest Ford dealerships in Kansas took 4 days to try and figure out the cars problem and it was Five Star Ford service department that communicated with the Kansas dealership and told them what to do and got us home, then they fixed the problem in half a day! They took over and we were treated with royalty! We highly recommend everyone to visit Five Star Ford in Lewisville and ask for Reto!

jnortman

3 de feb. de 2014

Tom was very friendly and knew what he was talking about on the new F-150. I will be back to Five Star Ford in the future.

truby

1 de feb. de 2014

Kearsley introduced miself at my first visit to your dealership and was congenial, pleasant with can do attitude. His knowledge of the product was very helpful and played a key factor in my purchasing the F-150 from Sam Pack Ford in Lewisville. I know I can count on Kearsley for any follow up and concerns that I may have. To be very honest I hate buying cars, but with Kearsley the whole process was easy and enjoyable. I will look forward to purchasing future car/ trucks from Kerasley where ever he hangs his hat.Respectfully,Dan Truby.

mikfey

30 de ene. de 2014

John was very nice respectful to me. He answered all my questions. When we sat in the truck I was looking at. John took the time to review the sync system in the truck. We sync my phone to truck, before we drove the truck, Great service and very friendly. John made sure I was okay during the hole process. Thank you John

RachelBowers

30 de ene. de 2014

Tom impressed us to the fullest! He even came to pick us up from the airport. We flew in from Oklahoma and drove back to North Carolina and Tom made this stressful situation a lot easier. I would recommend to everyone I know that they should make the trip to Lewisville, just so they can work with Tom!!! Thank you for getting us into the perfect new car...the car of my dreams!

PamSnyder

29 de ene. de 2014

Tom was ridiculously smart with creating the BEST financial arrangement for us. Husband is giddy with the car and Tom had great advice for our son who will be ready for a car in the near future! Ulices was great as well! Ran us through syncing and understanding the features of the car beautifully.Thanks guys!

kmangels

20 de ene. de 2014

This is the second time I have dealt with Five Star Ford and David Keen in particular.David is a personable, helpful associate that I will continus to use in the future.

Gps713

19 de ene. de 2014

John was very helpful, did a great job of taking care of us. We will for sure be using him again. Go see him for any of your vehicle needs.

Elecengcom

15 de ene. de 2014

Xavier Perez was very patient with me in helping me decide what new truck I wanted. We looked at maybe a dozen models before I decided what was the best truck for my needs. The truck I purchased was just what I wanted and I was very happy with my experience of purchasing a new truck at Five-Star Ford.

RBanyon

14 de ene. de 2014

Reto, Vanessa, and Daniel made our most recent car buying experience great! They were very courteous, honest, and quick. My husband and I definitely recommend this dealership. Overall best service we've received when looking for a new vehicle!

bl47

13 de ene. de 2014

I have been with Five Star Ford of Lewisville for the past 10 years. Paul Schroeder has always taken great care of my cars and has bent over backward to ensure that I was at work on time when dropping my car off for service in the morning, picked up and brought back to the dealership when needed and if I was waiting for the work to be completed I was not kept longer than necessary! I must also give a shout out to your drivers - they are always courteous and prompt. Paul has never told me to get any work done to my car that was not necessary and I respect that which is one of the many reasons I stay with Five Star Ford. Paul and I spoke about 2 weeks ago about the possibility of trading in my 2006 Navigator, I asked his opinion of the cars I was looking at because I trust his knowledge. I called Paul because I had a flat tire last Thursday to see if he had a new one available to put on my Navigator and he did, at the same time I told him I was trading in my car. Once I arrived he tracked down John Gerarde for me to talk to about my wants and needs for a new car. John listened to my concerns about going from a full size SUV to a car and my need for great gas mileage - he pointed me in the direction of the Escape (this was not even a consideration of mine). John convinced me to sit in a 2014 in the showroom, once I did I was sold, within minutes he found one on the lot in the color and with the features I was interested in - we took it for a test drive and I was SOLD. I told John the only thing I wanted that the car I test drove did not have was a light leather interior and again he hit his computer and within a matter of minutes found what I was looking for. The hard part was that I was actually there over lunch and to his credit John kept us on track, took my information and turned it into your Finance Department while I went back to work. I was so excited to sign the deal I arrived back at the dealership around 4:15 and John had said it was a done deal and turned me over to Zach French. I liked Zach immediately, he knew I was excited and again that I had errands to run before heading home, he explained what I was signing, the advantages of the extras and why they may or may not be necessary and made the actual buying experience very enjoyable. Friday night I was able to pick up my car - John took great care of me showing me the electronics knowing I had a prior engagement to get to by 7 pm! I would definitely recommend all of these guys again to anyone that asks!

Chadleywilliams

5 de ene. de 2014

We went in looking to buy out our F-150 lease and John worked hard and put us in a brand new Edge purchase for the same price. He was awesome to work with and very knowledgable. I will most definately be going back to John for my next purchase and also recommending to every one I know to go see John!

cnlambert

3 de ene. de 2014

Tom Martin was very knowledgeable in the features available in Ford cars and trucks and in the available inventory at Five Star Ford. We got a great deal on a new F-150, and although it is a two hour drive from Oklahoma I plan to do business there again in the future.

nbk2zmt

3 de ene. de 2014

After several emails and phone calls w/ Jackie, she was very nice on the phone, answered any questions I had.... and that got me to come into your dealership. She's a great asset for your team. After I got to the dealership I was greeted by John L. and he was very pleasant to work w/ and made the buying experience very easy for me. I have already told several people about how much I liked dealing w/ the staff and this dealership. One even said.....I'm going to buy a car from them!! Thank you, Jackie and John L. for the pleasant experience.

Libbydorn13

3 de ene. de 2014

Working with Mr. Baine last night was a pleasure and quite different than any other car purchase I've had. Mr. Baine was able to go over the choices I wanted, get me the prices I wanted, and it just went smooth. Mr. Baine has excellent rapport building skills which allows you to feel like a person and not a quota. Living my new car thanks chase!!

msjz56

29 de dic. de 2013

This is the first time I purchased a car by myself (female) so I was a little cautious going in. I worked with John Laranang and he was so friendly, helpful, and knowledgeable. He ask what I was looking for, showed me different options and helped to find just the car for me. He worked with me for hours on choices, financing, and getting a payment I was happy with. He even showed me how to work all the buttons in my car before I left the dealership. I am ecstatic with my car buying experience with John and Five Star Ford in Lewisville. I was treated with respect and made to feel as if I was a valued customer. I would definitely recommend this dealership.

amodi3

23 de dic. de 2013

Dennis Gooding and his supervisor (David) were very courteous, knew very well about cars and reprensted Ford dealership with great pride.We liked their honest approach so much that it was well worth drive to Lewisville from Plano.Dennis has amazing knowledge of cars and walked us through features and benefits of the hybrid car. I have already recommended the experience to two of my friends looking for cars. I would buy car again at your dealership.We told about great experience to out family memebers. We have 5 families in this area and i am sure when someone is considering buying ford; we will send them your way.Dennis is an asset to Sam Pack's dealership in LewisvilleBest regardsAyush Modi and Ranna Mehta

Barrettmcc

16 de dic. de 2013

I recently just purchased a brand new truck from John Gerarde and Tom Martin. I really did my homework and called almost every single dealership in DFW. They BY FAR beat everyone else's price. They even offered me more for my trade in then I expected. This was my third vehicle to buy and it was a very pleasant experience. I look forward to buying more vehicles from these guys in the future. Highly recommended.

Psolorzano

15 de dic. de 2013

Great service, all staff very attentive to customers. Will highly recommend this dealer to others. They listen to my needs to find me the perfect vehicle we needed.

kgardenhire

11 de dic. de 2013

Sales person was great, he new the product. He knew how to relate with his customer and not to make the customer pressured. Overall I would recommend Five Star Ford to a friend and relative.

Frognut333

8 de dic. de 2013

I had a wonderful experience at five star ford. John L. and Zack made my buying the mustang very easy and pleasant. I will definitely be back for future cars.

iguanaman69

5 de dic. de 2013

Nearly a decade ago I drove out to Five Star Ford Louisville to look at a truck I saw in an add not knowing if it were the right buy for me.I spoke with a pleasent young man on the phone & invited me to come see the truck. I drove alittle distance to get there but realised when I got there, it was worth the drive.John Gerarde greeted me with such a friendly attitude, he made me feel like we had known each other before.Many people buy vehicles knowing how pushy salesman can be.Not John, I explained my need for a small economical truck I could seat 4 & still save on gas. He rolled up a beautiful Ford Ranger XLT fully loaded. On a tight budget, didn't think I could afford it but John worked hard to find me financing I could afford.Yrs later I called Five Star Ford of Louisville back needing an upgrade.My old friend John Gerarde is still there giving it his all. This time I came out, he was juggling 5 customers at1time & another on the way.He never once made me feel pressured or left out. He apologized for the busy day & showed me my options.I felt right at home with my brother working hard.At the end of the day I rolled away with a Ford F150 XST fully loaded with so many options my wife is jealous &my friends & neighbors are invious!This truck is georgious!My financing is exactly what I wanted & I am so proud, I go out to stare at it over coffee early mornings.John & I are now great friends on social media.Thank you John Gerarde!This is my second experience to drive out to Louisville.You are truly a Five Star Ford Family member!!!I wish you great success & I will always recommend you when people stop & ask about my truck.You truly are as unique as the truck you sold me.Thanks "again" my friend!

SusanPadron

3 de dic. de 2013

I want to thank Ulices Tellez for the extra effort he put into to allow me to be able to purchase my new 2014 Ford Focus Titanium. I love it. I also like to thank my salesmen Serafin too. I will definately recommend this dealership to my family and friends.

Jlf0192

1 de dic. de 2013

Five star blew me away again with their great service! I have purchased all four of my vehicles from them and wouldn't go anywhere else!

koldson

1 de dic. de 2013

Both our salesman and financial officer were excellent. Totally enjoyed the experience working with both young men.We were able to give them and hard time and have them give it in return. Joking and teasing about sales details madeexperience fun. Both Zach and Chase were excellent in making this old lady happy.

Newmank

26 de nov. de 2013

We have always had outstanding service and buying experiences from this dealership! I would highly recommend! We live much closer to other Ford dealerships, but go out of our way for the customer service provided here!

Katie Winniford

24 de nov. de 2013

BEST CAR BUTING EXPERIENCE! John made the process effortless! We will definitely recommend this dealership, and John, to all of our friends and family! Thank you for everything!-The happy, new FUSION owner!

DVanessaC

21 de nov. de 2013

I just had the best car buying experience here!!! I was walked through everything!!! John Laranang, my car sales rep, was kind, considerate, genuine, honest, worked with me to get me the best deal too. I was blown away! I have recommended John and this dealership on my fb too! Really cool sincere people.. Highly recommend!

dhestand

21 de nov. de 2013

Both Andy and Zack were great to deal with. Very courteous, knowledgeable of their product and timely in making this a positive event. I will definitely refer friends and family to these two associates.

jimglenn

20 de nov. de 2013

I recently purchased a Ford F150 from Sam Pack's Five Star. I did two months of research and visits to Chevy, Ford, and Dodge. I settled on Ford because of the product and price. I am writing this review because Sam Pack's went beyond the norm and made the purchasing process much better than I could have expected. I would recommend this dealership and this truck to anyone looking for a new vehicle.

djtripp

19 de nov. de 2013

Considering I was looking to buy a 1-2 year old used truck, once I started looking at their prices and selection, it was going to be cheaper to buy a new truck. Everyone was very friendly and helpful without being pushy or in your face. They allow you to look freely if you choose or will walk with you and answer any question you may have. I went to another Ford dealership the previous weekend and sadly I knew more about the vehicles than the sales person did. He even went on and argued with me about some of the standard features. Let me say this was a very pleasant experience vs the utter place (see if you can figure it out). Not only was the sales staff more friendly and knowledgeable of their product, their prices were lower and I received a better trade in value on my Audi. Great job to all involved.

jaysurina1

16 de nov. de 2013

I worked with three different dealerships during the buying process. John Gerarde at 5 Star Ford earned my business because he was pleasantly persistent without being overbearing. He didn't play any games. He was honest, up-front and respectful of my time. He very simply explained the sales process and what I could expect. I didn't have to haggle back and forth with John at all. John even came in on his only day off to help finalize my deal. This is the way I like to do business. I would highly suggest John Gerarde at 5 Star Ford the next time you need a new car.

BigDaddyBritz

12 de nov. de 2013

My wife did most of the leg work. I went in, picked the color of the truck, got all the paper work done and drove off the lot in bout 2 hours. Love the truck so far. My Son also bought his truck from Sam Pack in Lewisville and was actually in one of their commercials.

gfurguson

10 de nov. de 2013

Sam Pack Lewisville is a great place to do business. My family has purchased 5 vehicles from them in the last 12 years. This experience was one of the best. They are professional, fair, friendly, and the sale went extremely well. We will return for my son in April when his lease is up and for my wife in the next 12 months. I would not trade anywhere else.

eschuetz

2 de nov. de 2013

Chris was very helpful and patient with us in making our vechicle selection. He showed us options and discounts that where available on certain trim options. These options added value to our selection process and made the decision easier.

Sandman_1924

31 de oct. de 2013

I was able to work with John Gerarde on finding the exact vehicle my wife and I were looking for as well as match an offer that another dealer was making on the same vehicle in a different color. John jumped through hoops to handle the logistics of moving the vehicle and setting up the price before my wife and I ever stepped on the lot. Once we arrived, he made sure that we knew every bell and whistle of the new vehicle before taking care of the last bit of paperwork with us. There was no hassle, there was no pressure. It was a smooth process and actually enjoyable! He was always fast in responding to my calls and texts about questions and concerns and was straightforward with his answers. We worked with Daniel in financing after all else was done and he was also a breath of fresh air. He was relatable and understanding. His guidance through the process, as well as his tips and suggestions helped us sign a great deal within our budget and left no questions when we were done.From the first point of contact to the point where we got to drive it off the lot, it was a seamless, no-hassle, straightforward and pleasant experience. As many of you can relate, buying a car is usually a test of will power and personal fortitude, but that was not the case. I confidently recommend Five Star Ford of Lewisville if you are someone you know is looking to get in a new/used vehicle.

Jhamm33

30 de oct. de 2013

After 20+ years of buying vehicles, Michael Bratcher & Eric Karban where able to do what no other sales rep to this point has ever done. Make the entire Sales Experience painless. These two guys where by far the MOST professional salesmen I have ever come in contact with. They split the commission of the sale and at NO POINT were they ever not on the exact same page throughout the process. They were both quick to respond to text or calls and never one time played any of the typical CAR SALESMEN games. Very honest and straightforward. After 20+ years of Chevy's/GMC's, This is my first Ford but if or when I buy another one it will be from Michael & Eric.

TxTJ

29 de oct. de 2013

Just wanted to say how easy and awesome my truck buying experience went with you guys. From the second I arrived Chase was extremely helpful and friendly the whole process. Made it an easy decision to go with your dealership. Great service all around from your sales staff and finance department. Would definitely refer ya'll to others.

Marleymes

28 de oct. de 2013

5 star ford lewisville is great!!!Matt Roberts is the sales rep I had the pleasure of doing business with and I gotta say that he is very helpful and courtious. He sat back and heard what I had to say and gave me some good genuine advise. I stopped by the dealership to look at 2 used f150s that I had seen online. Matt was the first to come up and greet me and I'm glad he did. We test drove the 2 used trucks and I was on the fence. Matt informed me that if I was up to it that the rebate on the new trucks could be something that better fit my situation. After crunching numbers it was still out of my comfort range. Matt and his manager Daryn offered me the option to lease the truck I wanted. I wasn't sure if this because I had heard bad things about leasing vehicles. After talking with the two they help break it down and explain it in a way that got me thinking. Well couple of hours later I had a new truck!!! These guys are awesome to work with and I'd recommend them to anyone. Matt is a good guy that has good things coming his way. Thanks for everything Matt and thank you 5 star lewisville for not making the car buying business what everyone thinks it is. Thanks, James Carmichael. -2013 Ford F150 fX4-

abester487

24 de oct. de 2013

1. Sales: - Was Great Dealing Chase Prater as "MY" Sales Person. Will ask for him if I have future Business.2. Financing: - Jon Craig, What a nice person to sit down with talk and do business, Cannot believe Jon can stay so calm when his computer is acting up, "Five Star Ford Management", Please get Jon and everyone else new Computers or a better working Financing System Program, Jon and sales can get 50% more Customers in and out if their computers was working correct, slow as xxxx, thought I was back in time when I saw how slow the system was.

pmorrow1226

23 de oct. de 2013

Friendly and willing to work with you to get the best deal. The staff were able to answer any questions I had. Pleasant experience. I would definitely recommend them to buy a vehicle.

raeth7195

23 de oct. de 2013

I had a great overall experiance. We got the cars we wanted at a fair price and with excelant customer service. What else can you ask for?

Wallyy

19 de oct. de 2013

Originally came in for an oil change and to purchase tires. John Gerarde had called me a couple months back indicating he would like to trade for my 2011 F150. Paul Schroeder worked with me on tire purchase and got me a great deal on tires, even getting original tires adjusted and credit toward new purchase. As I was waiting on service, I dropped by Johns office and introduced myself and asked him to run the numbers on a 2013 F150 as we had talked about earlier. When he came back with trade difference, I could not believe the price. He took care of shop bill on 2011 and still gave me a great price. Paul was great working with us on the shop service and trading. John walked me to lot and we found just what I wanted equipment wise. Daniel Flores took care of all the financing in very fast and efficient manner, explained extended warranty options and gave me a great price on it. John went over all the new electronics and helped me move my mats and bed cover to new truck. Fantastic experience, I have never enjoyed buying a new vehicle until this one. No hassle, one price, no back and forth between two or three guys haggling. This is how the experience should be. I cant say enough about John's help in getting me what I wanted and making sure I was happy. Will send everyone I see looking for a New or used auto to John and Five Star Ford.

DonHokanson

15 de oct. de 2013

From the first time I stepped into the dealership everyone was very friendly and professional. I worked with Danny and Xavier and they were very professional and understood my needs. At first we were not able to find the Explorer Sport I wanted but without pressure, Danny strived to find the SUV for me. He called me a few weeks later to inform me that they had the vehicle for me. It was a great experience starting with Danny and ending with Gonzalo and Art. Much appreciated!

Gideonthe

13 de oct. de 2013

John was great to work with during our purchase of a black 2014 Mustang V6 coupe. He was respectful to both me and my wife and candid with all details. Thank you,-Mr. & Mrs. Flores

MasseyM

10 de oct. de 2013

I have always had exceptional service when I come to the Five Star dealership (and previous owner, Randall Ford, for my first truck), To date, I've bought my last four vehicles from this dealership (Flareside F150, Two Mustangs and now the FX4), . This last visit was the most informative/interactive with the salesperson...this last purchase has the most technologies of anything I've ever owned. I appreciated the time devoted to explain all the technolgy of my new FX4 truck. Thank you!

rytellez

2 de oct. de 2013

When I woke up I had no thoughts of purchasing a new vehicle, but after being treated like family and seeing the amazing pick-ups they had I could not resist. The ecoboost that I bought is the coolest thing ever. Driving with the windows down and hearing the twin turbo kick in brings a smile to my face every time. I am very excited to be in my brand new F150, and excited to be a Ford Man now. I can't speak highly enough about Ulices, he walked me to 4 different tucks test drove two and not once did he show signs of being bored or fed up. He was very professional and had a smile on his face the entire time. He is a very funny, professional and charismatic young man, and in the business world what more could you ask for? I will very highly recommend Sam Pack's 5 Star Ford to my friends and family. THANK YOU SO MUCH TO ULICES TELLEZ and the rest of the 5 Star Ford Team.

ljackson5116

1 de oct. de 2013

Matt Roberts is a very courteous and knowledgable sales person. No high pressure, but he listened to what I wanted and worked with me for a very long time on Saturday. I would definitely want to come to Matt again and I will recommend him to any of my friends who are looking for a car or truck.Jon Craig was very helpful and fully explained my loan and the options.Thank youLinda

HDHart1

29 de sep. de 2013

Nothing but positive comments regarding my experience at Five Star Ford. Initially I was looking at pre-owned vehicles and Ulisses was very helpful and got my dealings with Five Star off to a great start. When I returned, I began working with Gunner Wright, who was very knowledgeable, helpful, and enjoyable to work with. Tony Xenakis was also very helpful in helping me determine which of the financing options available best fit my needs. In addition, Zach French (Finance) and Art Starr (Options/Car Delivery) were great to work with as well. I will definitely recommend Five Star Ford to friends and will be the first place I visit when I am back in the market for another vehicle.

jcp5320

25 de sep. de 2013

Overall good experience. In at 1pm out by 3:50, would have been sooner but I was taking my time to make the right decision. It is sad that I had to drive 50 minutes away just to receive good service when there are several Ford dealerships nearby who do not offer the same treatment. Nothing was hidden and I was able to get a breakdown of all costs up front, instead of the conversation being about what I wanted my payments to be.

tdbrown75

21 de sep. de 2013

This was not my first vehicle purchase at 5-Star Ford of Lewisville, but it was my best experience yet. Chase Prater Did an excellent job from the moment he greeted me at the door through watching us drive off the lot in our new Explorer. My Wife was looking for a very specific combination of options and Chase worked hard to ensure we got the exact vehicle we wanted. Chase was always positive, courteous, patient and he went out of his way to answer questions and to keep us up to date as we awaited the arrival of our new vehicle. He even returned one phone call on his day off! It was a GREAT experience overall, everyone we met at the dealer was helpful and courteous.

acmackenzie

19 de sep. de 2013

The friendly approach and treatment of my girl friend and I from Chase Prater, the sales staff, and the service manager on our visit to the dealership earned my business now and in the future.

CG123

18 de sep. de 2013

Danny Guerrero and Matt Roberts did an outstanding job on the sales end. I initially spoke to Danny on a Friday to see the Edge and the Escape for the first time and get brochures on both. I explained that I was on a knee-jerk visit to check out Fords because my current Toyota was at the Toyota dealer being serviced and that I was really disappointed with them. Danny simply provided everything that I needed and told me to contact him if I had any further questions. This trip gave me a great first impression of Five Star Ford and let me decide that the Escape was most likely for me. I returned on the following Monday to test drive a 1.6L Escape and look at the one Titanium Escape on the lot. Danny was in training when I got there, but Matt stepped in and took care of me. We worked out the numbers, Danny and Matt got me all squared away and my new 2014 Escape Titanium was brought over from the Sam Pack in Carrollton.I always dread dealing with car salesmen, but I have to say that Danny and Matt made this the most pleasant buying experience that I've ever had. They are both very professional, knowledgeable and honest guys. They listened to me, answered my questions, worked rationally and didn't pressure.Jon Craig also did an outstanding job on the finance end. He went through all of the extended service options and completed plenty of paperwork. Jon also was a very professional, knowledgeable, honest and low pressure guy. He explained everything in detail and let me make up my own mind.I did a bit of internet research on the dealership and found that they had very good ratings. My experience has shown that to be accurate. Danny, Matt and Jon have set my expectations very high for the Service Department!

hbar544

15 de sep. de 2013

Buddy was very informative and very nice to work with. He made me feel at ease and did not pressure me at all. Jon was also very easy to work with and very informative. I have already told several of my friends about my experience and told them to go there if they are looking for at truck like mine.

Jkconley

15 de sep. de 2013

Vanessa was so easy to work with! I think she listened carefully to my requests and thoughtfully researched and offered exactly what I needed. I loved that it was not so much "back and forth" in the negotiating.The process was the best that I have had in my many car purchases.I will definitely come back to her for my next car and enthusiastically refer her whenever I get a chance!Sincerely,Judy Conley

cathywomackreid

13 de sep. de 2013

Tom Martin defines the term "outstanding customer service." He goes above and beyond the call of duty and always with a smile on his face. He listens when he should and then answers questions thoroughly. He respects his customers and what they have to say as well. It is a pleasure working with Tom throughout the ordering and delivery process. He is knowledgeable about his products and his competition and knows why Ford is the best!

dennischim

6 de sep. de 2013

We came in to look at a certified 2012 Lariat , my wife was concerned about the millage so our sales consultant Andy took us to the new Lariats. We found one to our liking and started negotiations. Andy was very pleasant to work with and was very willing to do what ever it took to get us into a new truck. The truck did not have a spray in bed liner which had been on my priority list. The sales manager came over and asked what it would take to get my business and I said add the bed liner and he said done. I am very happy with my truck and the deal they gave to me. Specially Andy Griggs.

Rebltwt

3 de sep. de 2013

I can't remember everyone we dealt with. Everyone was friendly and very helpful!! It was a great experience. They went over and beyond to help us making our experience great!!

JenniferNW

3 de sep. de 2013

Had a great experience from start to finish! Went in on Friday night to look at the Ford Edge. It was a little after 9:00 pm, which is why I went. I had yet to look at the Ford Edge in person and really wanted to see if they were as nice on the inside as I thought they were. Matt Roberts approached us and took us to see the Edges that were on the lot. When we didn't find any unlocked he went and got the keys to one so that I could sit in it, and he even let me test drive it around the parking lot. I was planning on waiting a few weeks (or longer) to actually purchase a vehicle, but Matt asked if I wanted to come back the next day to see what we could work out. Went back the next day and Matt helped me to get into my new car, a 2013 Ford Edge. We walked through the lot, I picked out the one I wanted, and we went inside to get started on financing. With the help of Matt, as well as finance manager, Jon Craig, I was able to walk out with the car I wanted at a great price!Will definitely recommend Five Star Ford in Lewisville, as well as Matt Roberts and Jon Craig to anyone I know that is interested in a new vehicle! And I will be back for sure!

prouly62

2 de sep. de 2013

I would like to share that I am completely satisfied with my experience yesterday, in fact it was my greatest experience overall.This was the second purchase of an F150 King Ranch at Five Star. The first time is when I met my representative Tom Martin whom impressed me with working with me in the manner that I was comfortable taking care of discovery over the phone which resulted in my first purchase with Five Star back then I was completely satisfied with my experience from start to finish and especially appreciated the introduction to a "specific" service advisor Ron Romano whom has taken exceptional care of me over the past three years.This go around was even better as your company had provided Tom Martin full training in the finance department where he worked for a period of time and then he was transferred back to sales which enabled him to take care of me from all aspects within moments to determine if moving forward made sense from my perspective at this time and made Christopher's job in finance easy and reflective of exactly what I desired.Due to Tom and his experience I found this experience to be the best experience that I have ever had and that is saying much as this was probably my 16th vehicle purchase over my lifetime.Great job Tom Martin, great job Christopher and Im grateful as well to know that Ron Romano will be there to take care of me for the life of my new King Ranch! I would greatly recommend your outstanding team to everyone!Pierre Rouly

Terrihestand

1 de sep. de 2013

Wonderful experience all the way around. Our salesman Javier was great! The finance person Jon was equally as great. My dad has bought 2 Ford Edges there and now we have too. Great experience for us both!

billellis

31 de ago. de 2013

John did a great job thank you for taking care of me and my grandson. I was just looking to find out when the 2014 come out and John suggested we look at the 2013 since the they had good rebates. Good decision!

mcav6504

25 de ago. de 2013

From past experience, working with dealerships has been a nightmare. From the moment I started talking with John, I knew this time would be better. He was very courteous, and I could tell he genuinely cared about the customer and just wasn't in it for the money. He was able to answer all of my questions, double checked to make sure I understood what he was explaining, and reviewed every possible option to ensure I was getting the best deal. I can honestly say, it was the best experience I've ever had at a car dealership. I highly recommend Sam Pack's Five Star Ford in Lewisville. Ask for John Laranang!

jmwille

22 de ago. de 2013

Chase was very polite and very informative. If he did not know the answer, he found it for us. Very much a gentleman. Same thing with Jon. Not as happy with Zach. Felt he did not seem as friendly. Overall the dealership was very clean, friendly, and not pushie.

Dianetata

21 de ago. de 2013

Great experience! Our sales person John Gerarde was exceptional! His product knowledge, most especially the dashboard computer workings of the car, was extraordinary! He seemed at ease and yet confident without being a "hard sell" type of individual. He was very patient with our questions and we never felt like we were being hurried in making the decision to purchase the car. He certainly took the personal approach in dealing with us and helped us feel comfortable and confident in choosing this dealership for our purchase. He reassured my son that should he have any questions with regard to the workings of the car after we left the dealership, to come back and he would go over everything with him until he felt completely comfortable. As a Senior Citizen who was purchasing the car for my son, it was an extremely pleasant experience for me to work with this young man. I would rate him as Excellent in all categories.

coneal510

19 de ago. de 2013

Fantastic experience, very smooth from start to finish. We did a lot of research on our own and felt of all the dealerships locally that Lewisville strove to meet our desire for a new car with the most enthusiasm.Jackie Franco was our internet point of contact and fielded our questions with great knowledge, then delivered a price that simply could not be beat. Her energy and thoughtfulness came across even through email, which is rare in a volume-driven sales industry. Thank you again Jackie.Matt Roberts is simply a gem. He has sound product knowledge, work ethic, a respectful professionalism that isn't forced, attention to detail but it's the intangibles where Matt really shines. Lots of folks can sell cars, it's a fine thing to feel like you can trust your salesman. Matt achieves that by being candid on the job and forging a friendship over and above a business interaction. We look forward to following up in the future with Matt.I am not a numbers guy, so I'm thankful for guys like Gonzalo Maldonado. The financing was easily understood and he made sure we were taxed appropriately etc. Gonzalo was personable and showed an interest in the reasons behind our purchase so he could help us understand our options.

ksand1

16 de ago. de 2013

Buddy and Gonzalo were extremely kind and amazing individuals to work with. They treated me with a great deal of courtesy and understanding and made my first car buying experience truly enjoyable. They really took care of me and made me feel comfortable with the process. These gentlemen were not only great salesmen, but also great people. I would gladly recommend Five Star Ford in Lewisville to anybody seeking great customer service and an overall great experience.

Aajenkins89

12 de ago. de 2013

My husband and I went to just browse and was met by John who is so professional and very courteous. The whole experience was great even on a very bust day. I ended up buying a 2013 Ford Focus!

mcgeekelly

12 de ago. de 2013

Daryn was extremely helpful and knowledgeable. He answered all my questions and was very patient with me, even on the third test drive of the same vehicle. I didn't feel like I was being talked into or pressured in any way into a sale. It was all about me and what I wanted and we had all day to make it happen!!!! Daryn made this new car sale go very smoothly and for that I"m grateful.

Ejgj2230

11 de ago. de 2013

All the people I dealt were very professional, courteous, and cared about me and my needs . They went over and above average the whole transaction went very smooth.

Rna0019

11 de ago. de 2013

I had a great experience at Five Star Ford! I purchased my first car recently and they made it so easy and stress free. They never pushed me to buy anything, but simply offered to show me cars and options. I will definitely be going back.

seasmith

9 de ago. de 2013

My brother and I worked with Jay in purchasing a new ford truck. He was sincere and truthful in all his comments compared to other ford dealers I've dealt with in the past. This was by far the very best truck buying experience to date. I drove up to Lewisville from San Antone to buy a truck based on my brother's experience and the Car Pro show endorsement. It was all true. Nice to work with you and I'll mention the name when other ask where I purchased the truck.

dannyj101

5 de ago. de 2013

I've been going to a previous dealership ship and working with the same sales person for over 10 years. Being skeptical and hesitate about venturing into unfamiliar territory I am thrilled to say I was pleasantly surprised. The sales person, Michael Bratcher, and staff were great and made the car buying experience for from stressful and an experience worth mentioning. Thanks guys! I'll be happy to send over friends and family!

Abarboza81

4 de ago. de 2013

I worked mostly with Matt and he made me feel so comfortable. He listened and gave great feedback. This was my best experience with a dealership and I am so thankful to have had the chance to work with all three guys - Matt, Zack and Kevin!! Y'all rock!!

rsteve03

1 de ago. de 2013

Very Good Experience. Gunner took his time and was very knowledgeable of the vehicles and services offered at Ford. I would choose Ford again. Thanks!

Handela

1 de ago. de 2013

Joe was wonderful to work with. My husband and I drove our car model at another dealership and the salesman knew nothing about the car and kept saying he was new and to be patient. Joe was so knowledgeable. He knew the cars, models, and what was on his lot. He worked with us to find exactly what we wanted! I would highly recommend him to anyone looking for a new car.

anabelnavarro

31 de jul. de 2013

Michael Bratcher was recommended to us by a former employee of Ford. We certainly appreciated his friendliness and service. We can see why he is a top salesman, he deserves recognition for job well done.Thank you,The Navarro Family

rcriswell

28 de jul. de 2013

Gave an excellent rating because it was my best car buying experience ever. I have bought several in my 67 years but this was the best salesman. He was knowledgeable and very efficient. Great experience.

Beccapowell1

25 de jul. de 2013

Reto did an amazing job in explaining the features of every vehicle I was interested in. Very patient and worked with me to meet all my needs. The vehicle i purchased is a gem !

chitownducky

25 de jul. de 2013

I brought my 2011 Edge into the service department because the infotainment system was having a bad day. I left with a brand new 2014 Ford Explorer. Sunset Orange, a beautiful color. I did not have intentions of buying a car that day. Usually I put months of research into that process. Danny met with me, showed me the Explorer. He and Rodrigo(in training) went over the vehicle options with me. Danny and Tony came up with an offer for my Edge I couldn't refuse, and I left with a new truck and big smile on my face. I will return to this dealership and buy from then again. Thanks guys for the addition to our family!

aferrara7

25 de jul. de 2013

We leased a 2013 Ford Fusion in January and we love the car. We were having some electrical and programming issues with the car and brought it back in twice. They could never fin the issue but the service is always great and sometimes these things happen. Well last week the car started freaking out, windows opening by themselves, radio turning on and off and then the car would not turn off. I called Joe and explained to him what was going on and he got us all taken care of. Never expected this from any car dealership except with a lease but he got us out f the current lease and out of the crazy car and put us in a new one which was a completely upgraded model with almost all the bells and whistles and a much smoother and comfortable ride. The car even looks better. I have been raving about Joe and that I will not buy another car from another dealership unless he no longer works their. Joe understands the customer and what they need and what they can afford and not what they want and cant afford. I tell everyone that Joe will not take them for a ride and only put them in one that is right for them. It has been a great pleasure to do business with Joe Medulla and Five Star Ford. My wife and I appreciate the attention to detail and our needs and just for being a great guy and honest. My kids also are in love with the new car so much as the do not want to ride in wife's Ford Edge anymore!! Thanks Joe and Five Star for making us part of the Ford Family. We are a Ford Family for life!! I also want to thank Jon Craig for handling all of the paperwork and making it easy for us and getting us out quickly to enjoy the car. Everyone involved was very professional and my wife and I appreciate it.

dontlosefocus

25 de jul. de 2013

Did an awesome job working on the price and finding the right car. Bought the car off the showroom floor with 4 miles after changing mind mid-way through, as I wanted to be the only person who drove it to break it in. Wanted to just test drive one but the price was right! Got a great car and the right choice. Now let's see if I can keep it looking mint.

ras25846

22 de jul. de 2013

Chase did a great job from the time I called him with my initial request until he handed me the keys for my new truck! I would definitely call Chase first if I decided to purchase another vehicle again.

Ronanderson22

21 de jul. de 2013

Very knowledgeable and professional. Excellent job of getting me in and addressing my needs. Great attention to detail with these two gentlemen. Would recommend them and the dealership.

BBQBOB

21 de jul. de 2013

Jay and I did the deal pretty much by email since I new the stock number of the Flex that I wanted. Michael had the vehicle ready to go when we arrived so all we needed to do was the final paperwork.

Richard2Coatney

20 de jul. de 2013

The paper work takes to long over 4 hours from start to end. I use have Paul Schroeder in service for the past 7 years and he takes good care of my car and all my needs,

erayles

16 de jul. de 2013

My experience at Five Star Ford in Lewisville was great. All of the men that worked with me were so friendly and helpful, and all really understood my situation. I ended up with a new car that has everything that I need.

briantx1977

14 de jul. de 2013

The sales staff was friendly and thorough. Daryn was great, and Andy really went the extra mile to show me the numerous features of multiple vehicles. Andy really gave personalized service and provided a friendly, relaxed, low-pressure experience. Gonzalo in finance was very helpful, answered all my questions, and did what he could to help me out. I highly recommend Fiver Star Ford in Lewisville! And my new Ford Flex is an amazing vehicle! I highly recommend it as well.

JimmyLKidd

13 de jul. de 2013

Ron Romano in service did a great job. I took my Ford Flex in for 25K service. I called the day before to set appointment and when I arrived they took my Flex wright in. I was out in about 30 min. Was told before the service what the cost would be and did not try to sell extra service like the Fast Lube services do!

Oldhag10

5 de jul. de 2013

We were looking for a specific explorer xlt . When we couldn't find one we purchased another one. When we went to pick up our car, Daryn had been on the phone calling all ford dealerships even outside the area and found just what we wanted. This on the fourth of July. The finance manager thought he was done, but all the paperwork had to be redone. Ron Romano in service got sky line done as quickly as possible and we were on our way just as happy as could be !!

Rachelches1968

5 de jul. de 2013

The best experience we've every had with Ford. Tom and Joe make a GREAT team. Great customer service from beginning to end. You need more guys like these. Gonzalo finished the deal and was also wonderful to work with. We will be back for sure and will be referring everybody we can.

Johnltex

5 de jul. de 2013

Always a pleasure to deal with everyone at this dealer. I highly recommend Chase Prster as your salesman. He will bend over backwards to make sure you are satisfied with the deal.

jbmallory63

1 de jul. de 2013

I was pleased with my experience in the whole process of choosing, test driving, and purchasing a new ford. The salesman Surafel was knowledgeable, helpful, and considerate of my time and kept me informed of the incentives, rebates and offers from ford. He also kept me informed of the deadlines of those rebates and offers. The finance Director Thomas Andrews worked those numbers in my favor to provide the best possible financing available. I will purchase my next vehicle from this dealership in the near future. Ford has a great product and Sam Pack's 5 star Ford of Lewisville has great customer service. To the owner, you have a great team of employees, keep up the good work.

anderson_amy76

1 de jul. de 2013

I have done business with Sam Pack's Ford dealership in Lewisville for many years and have always received excellent service from both the sales dept and service dept.

Nkautz

29 de jun. de 2013

Tom was great. I was in and out of the dealership in no time. This was the best car buying experience I have had. No back in forth just straight forward and to the point. If you want someone that will appreciate your time and not give you the run around then Tom is the guy for you.

TLE2

27 de jun. de 2013

I enjoyed working with Tom Martin; he was very knowledgeable about the car I bought and how to operate it. Tom and Jon both worked as quickly as possible to get us on our way. They were both very friendly. They could tell my daughter was getting very bored and they both took the time to joke with her and keep her laughing till we were done. I tend to ask a lot of questions and Tom and Jon took the time to answer all of them. My overall experience was very good and I will be back. I have always recommended Sam Pack's Five Star Ford of Lewisville to my friends and family and will now be recommending Tom Martin and Jon Craig.

mealdon

24 de jun. de 2013

I went in completely defeated after dealing with several other dealerships and was completely changed by the end of the process. Tom is extremely knowledgeable about everything car related and provides you with all good or bad information up front so that you can make an informed decision about your purchase. We talked through all of my options thoroughly and he was quick with an educated answer and proof to make me feel comfortable with the decision I chose. He was very flexible allowing me to see several different models to make the best choice and even showed us the internet sales options and explained how I was getting a better deal. He was extremely considerate of my needs as a first time car buyer and even talked me out of going to another dealership to check out the car that i thought i wanted. Tom stayed late so that we could get my trade in and introduced me to Jon who helped us with the financing and explaining my options there. It was refreshing to meet such a direct and to the point car salesman who could charismatically explain the process and make you comfortable with what you were about to purchase. I would and will definitely recommend working with this dealership, especially with Tom Martin.

sheridsa1

23 de jun. de 2013

I gave a 'Good' rating (although I was teetering with OK if the selection options were more specific) vs a 'Great' rating because although the people I mentioned seemed nice, some items during the process impacted my decision.1). I would have expected the sales person to know more about the functions of the car. 2). Sales person also told me that payments could be made online with a credit card, when I asked because of a travel mileage program I belong to. In making my first online payment, I found this was not correct.3). I was advised that the car was going to be filled with gas and detailed. Since it was late in afternoon and it started raining I even said I could pick up the next day if needed for the detailing piece since the Service dept was closed. He advised they have detailers after hours and supposedly this was done when I was with the finance guy. When I drove away, although the tank was filled with gas as promised, I found that 'detailing' equaled a quick once over inside, if even that, with a dry rag that was left on the seat.4). Although the sales guy walked back and forth trying to work out the price with the finance guy, he for some reason was not able to tell me what % rate I was being charged. I had to wait until I saw the finance guy, and only found out because I saw it one the paperwork I was signing.5). AFTER I agreed to the payment amount through the sales guy, the finance guy conveniently whips out additional services I could buy, which of course raise the payment price.6). When I had questions about what I was signing the finance guy seemed kind of frustrated, even complaining on top of that about how many people the sales people were queueing up behind me and how there are only 2 of them that night, and how he has had to stay late at times due to a combination of customers coming late and sales people bringing customers to finance shortly before closing. I do understand people have things they dont like about their job....even I do....but probably not best to relay those to customers.7). Your sales guy ASKED me to give him the top rating, saying that anything below that will not be viewed as good. In my opinion, if you have to ASK for a particular rating, then you know you didnt do a great job. I have no problem giving GREAT ratings, but only when it applies.In the end, I was only there to lease a car, and thankfully the car sold itself. Your people were only the instruments as part of the required process to get me what I wanted, so I went through it. What would have made my experience GREAT?.....Knowledge, AND honesty. :)

natenlo

21 de jun. de 2013

This was the best car buying experience ever!!! Tom and Jon were very knowledgeable, honest and upfront. There were no hidden fees or surprises that came up during our time with Jon! This is the only car buying experience I can say was stress free! Tom and Jon made the experience enjoyable!

JDCrockett

16 de jun. de 2013

I have purchased five different vehicles from this dealership and each time has been satisfied with service I received. I just now purchased an Explorer with Eric Karban assistance. I have now purchased two vehicles with Eric's help the other being an F150 Supercrew. If you are looking for a person to help you find your next car or truck ask for Eric, He is the easiest salesperson I have dealt with when buying from a dealership. I was also pleased with the work of Gonzalo Maldonaldo in finance in finishing purchasing the Explorer. I also like that Tony Xenkis let his employees do their job handle the sale and just stayed in the background. If you do go to Sam Peck's Ford of Lewisville to purchase your next vehicle ask for Eric Karban to help with finding the right car or truck.

anj0038

12 de jun. de 2013

I was very satisfied with my experience with Sam Pack's Five Star Ford in Lewisville! Tom Martin was very friendly and made the whole buying process easy. He did a great job getting me what I wanted! I was very glad that Paul sent Tom to help me out!

ElliottJoo

30 de may. de 2013

It was a great experience. Very friendly and straight to the point without beating around the bush. Would recommend for any people interested in Ford cars.

NicolasVigo

28 de may. de 2013

It was a great experience. Talked over emails, got in the dealer, did my test drive and they helped me get the best deal, explaining everything in the process, and making sure I get what I wanted. i would definitelly buy from them again

FFmat1220

28 de may. de 2013

Was a great experience! They do what most dealerships dont....CARE about You and not just about the sale. If you are looking for a Ford come here!

candcallen

24 de may. de 2013

This is the 2nd time we have had the pleasure to buy from Sam Pack of Lewisville .Each experience has been relaxed pressure free and the absolute best car buying experience we have had.

hollynd09

23 de may. de 2013

He was amazing! He was extremely trustworthy and knowledgable. I would definitely buy a car from Chase again. The people at the dealership were also very friendly too! Was in and out in no time :)

Jsorsby

19 de may. de 2013

The three people I worked with were great to deal with. Jay, Zach and John made it stress free. I plan on buying again soon

scooterlvr

18 de may. de 2013

Awesome service from everybody at the lot. Chase went out of his way to show me all of their options. Would definitely shop at this dealership again.

lhauberg63

2 de may. de 2013

Zach did a fantastic job finding the best car for me in my price range. I love my 2011 Ford Escape. When it's time for another new car for me, I will be back. Thank you for giving me such good customer service! I qualified for 1.9 financing Ford offered and the process was easy! I will recommend Sam Pack anytime.

mancox10

2 de may. de 2013

The whole experience was a joy. Mr. Zach French was one of the best salesman that we have had the pleasure of doing business with. Mr. Asim Ali was the top of the total car sale experience; friendly, knowledgeable, courteous. They made I and my wife feel like we were family. We would recommend these gentleman and dealership to everybody.

13Escape

2 de may. de 2013

First of all I love my new Escape! Everyone who has seen it so far has said "wow" and that they like all of the features. My experience at this dealership was excellent and John Gerarde was great! When I first visited the dealership a few weeks ago he was the one who helped us and respected the fact that we were just looking and answered a lot of questions for us. When I decided on a vehicle he was the person we wanted to go back to. He was very helpful and friendly and took the extra time to show me all the bells and whistles on my new car even though they had been pretty busy. I would highly recommend this dealership, the Ford Escape and John to anyone interested in buying a car. Thank you so much for everything.

embonill

1 de may. de 2013

Sales team is friendly, demonstrate interest to assist you, professional, work to accomodate your needs, knowledgeable, experienced, respectful, it was a good experience and greatful that my husband and I decided to stop at this dealer. Their approach was different from another location that I previously visited, thank you Sam Pack team.

JEFFALLRED

29 de abr. de 2013

Sandy Staley did a great job assisting me with the sale of a new F150 truck. He found the exact truck I was looking for at another dealership and made it happen. I was pressed for time and had to wrap up the paperwork but when I got home with the vehicle I was disappointed in the prep ready condition. Just a lot of little things that were overlooked (dirt smudges , needed a better job vacuuming) little things I could easily do myself and didn't have time for the dealership to do over. I was also disappointed that this dealership does not offer free oil changes and free tire rotations as many other dealerships do but all in all if I needed to buy another Ford, I would call Sandy.

Sanchez1799

27 de abr. de 2013

Chase did an exellent job, he was very helpfull and found the vehicle I was looking for, I went there with the intension of browsing vehicles but, his help was so great that I ended up driving away with a new vehicle, chase was very polite helpfull and actually listened to my concerns and answered all my questions, I was very please with his outstanding service , thank you chase.

sierra_deweese

22 de abr. de 2013

N/A everything went well and we are happy with our purchase and enjoy the car very well. Thank you so much sam packs ford.

dneilson94

22 de abr. de 2013

they were very prompt about getting in and helping me seal the deal with what i wanted. i really am glad that i went with ford country of lewisville.

thientom

21 de abr. de 2013

This was the first time I am leasing a brand new car, and the process was painless! I had the best experience working with Eric Karban at Sam Pack's Five Star Ford! He didn't pressure me into buying a car and gave me all of the attention and time I needed to decide on a car. He went out of his way to get me the deal I wanted. My husband and I really appreciate all of his hard work and as well as the dealership for making our lease possible! We're extremely happy with our 2013 Fusion and will definitely recommend this dealership to our friends and family when they're looking for a car!

bh4416

18 de abr. de 2013

This was a great buying experience. I never felt pressured to purchase my truck. I visited Sam Pack Ford multiple times and everytime I left, they thanked me for coming and asked me to come back if there was anything else they can do. I was introduced to the manager on my first visit, not so that he could try and offer me something and prevent me from leaving but to make sure I was satisfied with my visit. My Sales Rep, Chase, spent a lot of time with me showing and explaining the benefits of the trucks. After many visits, comparing my f250 to suburbans, we chose the Ford! What a powerful truck!! What a great buying experience!!

dstaley123

15 de abr. de 2013

Buying my New 2013 Ford Truck was a wonderful experience. I purchased my vehicle from Sandy Staley, who is a very knowledge, friendly, articulate, organized employee. There was never any pressure or rush with Mr. Staley. You could tell that he really cared that you purchased the right vehicle for yourself and made you feel very, very confident in your decision. I also left there knowing that if there was ever an issue that Mr. Staley would help in directing me to the right person and follow up. When I picked the vehicle up he went over everything with me and it was such a pleasure driving off the lot, confident in knowing all the things he taught me about my new vehicle.I would highly recommend Sam Pack Five Star Ford of Lewisville because of Mr. Staley. I have several friends of mine that intend to see him, in the near future to purchase a vehicle from him.Sam Pack Five Star Ford should be proud to have an employee like this. He made it fun. Great Personality and knowledge.

hgarciapilot

9 de abr. de 2013

John Gerarde and Logan Morgan (in training) left us with an overall fabulous experience to purchase a vehicle from Sam Pack's Five Star in Lewisville, Texas. They gave my wife and I, the freedom to choose what options we wanted in the vehicle. They went the extra mile, to find the color we wanted and explain the features in our new vehicle in detail. John Gerarde was a great trainer. Logan Morgan explain as much as he was able, and if he did not have the answer, he respectfully directed us to John. Thank You again for making our purchase delightful.

brobb67

6 de abr. de 2013

This is our 2nd vehicle purchased here and we have had a great experience both times. We have the benefit of the Ford X-Plan although even without the plan, we feel the dealership treats us extremely professionally and fairly and it is not high-pressure when you walk in the door which makes a customer want to come back. Larry was extremely helpful, thorough and professional. He made sure all our questions were answered and that we were completely comfortable about our purchase and knowledgeable when we left with our new vehicle. We have been extremely pleased with both our purchases and with this continued focus on customer service we will be back again. Thanks!

jsourjohn

4 de abr. de 2013

We were completely satisfied with our experience with Sam Pack's Five Star Ford in Lewisville as a direct result of the friendliness and effort put forward by Michael and Tom. They worked hard to get the results we needed in order to lease the Explorer Sport, they were friendly and professional.

darylknowles

2 de abr. de 2013

We had spent Thursday through early Monday evening trying to get a workable deal at another dealership with nothing but complications and frustration. We walked into Sam Pack 15 minutes before 8pm (closing) and had a new car and great interest rate within a couple of hours. We left the car overnight so they could detail it, etc. and picked it up Tuesday morning. Overall excellent experience...this is the way it should be!

mhowzone

31 de mar. de 2013

I would like to say that everyone we worked with, Christine and Art were true professionals that treated us like family. We purchased a Ford Escape my wife and I. Then a Ford Focus for with our son. I would totally recommend 5 Star Ford in Lewisville if you are considering leasing or buying a new Ford. They have made new lifetime customers with us for sure. It was the least stressful transaction for an automobile we ever had in all our years. Thanks again for the fine customer service.

qwerty51

31 de mar. de 2013

Mr. Bratcher and the entire team at Five Star Lewisville are truly something special. They went out of their way to make sure I got the price I was looking for not only on my new vehicle, but my trade as well!

larryford2

30 de mar. de 2013

Shack did an excellent job finding us the right car at the right price. He kept us informed, had the vehicle ready when he said, and the business office was quick and painless as well. Nice job! I'd recommend this dealership and Shack.

rwasko63

29 de mar. de 2013

After visiting numerous dealerships in the DFW area searching for my new Ford truck I came into Sam Pack's in Lewisville. Larry Berault was our salesman and he treated my wife and I with the upmost respect. I did not feel pressured to buy like I did at the other dealerships and he was honest and upfront with us the whole time. I didn't feel like we were being taken advantage of.

beutx1

26 de mar. de 2013

This dealership was recommended to me by a friend and it met and exceeded my expectations. The staff were very friendly and helpfull from beginning thru the process of testing and learning about the vehicles and the purchase. The Ford Fusion I wanted had been transfered to another dealership. When that was discovered, John Costen set in motion the search for it or another car just like the one I wanted. Fortunately it was found and returned to Sam Pack's Ford in Lewisville. I am very happy with my car and the service I received.

yazul

23 de mar. de 2013

I would highly recommend this location for buying a new car. Both Buddy Criswell and Tom Martin were very friendly and helpful! It was a pleasure to do business there.

bernnava

17 de mar. de 2013

Recently I decided to get serious about obtaining a new 2013 Ford Taurus after reviewing various websites and seeing the high ratings given to it in all categories. I arrived at Sam Pack's Five Star Ford of Lewisville and began talking to Eric Karban, one of the sales consultants. As I explained to Eric, I was quite sure I wanted to acquire a new Taurus, was just not sure of the interior and exterior color and what options would be available to me with the budgetary guidelines that I had. I told Eric that a test ride was a must, and we could go forward after that. After a test ride on a Taurus SEL model, I was sure that I wanted to finalize a deal. What impressed me the most about Eric was his complete honesty and ability to listen to what it was I really wanted. His soft sell approach whereby he focused in on what was important to me such as a power moon roof and dismissed those things which were either non-important or non essential to me such as key less entry was very important to me. In a step-to-step manner, we arrived at my dream car reality. Eric's approach was more of a consultative nature. His knowledge of the features, which were available, was outstanding. My current vehicle was appraised and the numbers he put together for me turned out to be to the penny exactly what was presented to me once he introduced me to the Finance Manager, Kevin Austin. I sat down with Kevin and filled out all the paperwork. Kevin was very professional and took the time to answer all my questions.I picked up my chosen vehicle in the morning. Eric took the time to explain to me the required maintenance and covered with me thoroughly all the booklets that he would give me to place in the glove compartment. Furthermore, he took the time to sync both my personal cell phone and my business phone to the Bluetooth system in my new vehicle.For the first time in my life as I drove off the dealer lot with my new Ford Taurus I felt a feeling of total satisfaction with my car dealer experience.My recommendation is that if you are in the DFW area and are in the need for a new Ford vehicle, it would behoove you to go to this dealership and request for Eric Karban to be your salesperson.

Jsemler

16 de mar. de 2013

Excellent customer service start to finish! Salemen, F&I and management always make you like your part of the family not just a number. Keep up the great work!

Jldalluge

16 de mar. de 2013

Overall good experience. Did have to wait almost an hour just to finalize paperwork with the finance manager even though I was not financing the vehicle. It seemed like it could have been handled by the sales associate (this is how it has been done at other dealers when I have paid in full for a vehicle). The finance portion appeared more like a final cash grab for extended warranties and "etching" which was not completed at the dealership. Nevertheless it was a good experience but could be expedited.

patterspolly

14 de mar. de 2013

This was one of the most pleasant car buying experiences I have ever encountered. Sam and Ali are top knotch in the business! I was going to two other dealerships, but decided to purchase here instead.

kmurphy909

11 de mar. de 2013

I will say its hard to provide a response to a survey for a purchase experience. People are always in their best behavior when trying to get your money and its after the sale where the true value towards customer service stands out. A new vehicle purchase from my perspective is one of the worst experience I will deal with in life next to an IRS visit or going to the dentist. Tom Martin was a pleasure to deal with and had Zach French not pinned me down at the truck that day we would not have be here todayThe pickup I traded was pushing 14 years old and In those 14 years I had zero downtime. I can say there is a high expectation that my new truck purchase will provide me a similar experience but if not, we will see what the dealer ship is all about in customer service.

credfearn

11 de mar. de 2013

Buying process was fast and painless. John sold me the exact car I wanted at the right price with out the usual pressure and run-a-round.

ericdlamon

9 de mar. de 2013

This was the quickest and easiest purchase of a new vehicle I have ever made. Sandy Staley's open, friendly sales approach attracted me to this dealership, so I made my best effort to do a deal here. All the people connected took a step out of their way to smile, talk, help. You have a good team. I will be back.

tonyhaddock

7 de mar. de 2013

Everyone was very friendly and a pleasure to work with. Everything was very smooth and that made it a very good experience for me. Everyone I came in contact was very pleasant.

Fvozel

7 de mar. de 2013

Very helpful. I love this place and will recommend to friends and family I will always purchase my cars here I am very happy and will be back

tridentfe

6 de mar. de 2013

Eric Karban did a fantastic job of getting exactly what I wanted. The service and the feedback, as well as getting the answers from the service department was great. Tom Martin was friendly and very knowlidgable on my financing needs. He did a great job and gave me the ability to make good decisions.

Telliott65

3 de mar. de 2013

Zack was great,it started out as a so so experience but Zack made all the difference. he is great and I will send my friends and family to see him.

beccamack

26 de feb. de 2013

I arrived really late on a Friday night, with my two children about 45 minuets before closing to inquire about a Ford explore, when I met Eric. From the first moment that I met my salesman Eric, he had a very warm and genuine smile eager to answer any and all questions I had about the Explore I was looking into possibly purchasing. He was very friendly, kind, warm, and knowledgeable about what he was explaining to me. The thing I noticed the most about him was that he never mistreated or ignored my children he was well aware of their presents and made them feel comfortable, and was engaging with them. He wasn't the usual car sales man trying to sell you a quick car so he can move on to the next customer. Eric and a team of other employes working there was very nice, and kept me informed of what was going on with the car I wanted and of course all the paperwork that follows when purchasing a vehicle. I definitely and highly recommend anyone who is looking for a new or used vehicle to go to this Ford dealership in Lewisville. I live in Frisco, and went to the Ford dealership there, at least 6 different occasions and had a terrible experiences one too many times! A friend of mine told me to make the drive out to Lewisville and go to the dealership there and WOW!!!! What a different experience, and environment! I don't think I'll go to another dealership :) I'm perfectly happy, and loving my new car as well as getting a new perspective in car buying. Thanks to everyone at Sam Pack's Five Star Ford in Lewisville, and a big thanks to Eric for staying late nights, taking car my family and me:)

dtpeck

21 de feb. de 2013

it was a good experience. I did not expect to spend 5 hours there though. This is not my first time buying a new car so that did seem excessive to me. I let them know what I could afford and wish we could have came to a deal quicker. Eric was very nice and helpful.

Marcheta

15 de feb. de 2013

I really enjoyed my entire experience with Five Star Ford. I was looking for a car that was easy to get in and out of, in my budget and low mileage. I had been shopping for a car for three weeks with no luck and visited over 10 dealers. When I arrived at Five Star I was meet with a great smile from Joey. He asked what I was looking for I let him know he showed me several options and WOW I loved the HHR. Came back two days later and purchased it. Thank you so much for all your help and I will be sending everyone I know who is in the market for a car to you.

wimzee

13 de feb. de 2013

Dwight Starnes rocks! This is our second new car purchase with Dwight's help. We find him friendly, competent, courteous, and prompt. He's the kind of salesperson who makes one feel like a friend, and it's always more comfortable and reassuring to deal with a friend.We also thought that Mike, who handled our closing, carried through with the traits Dwight exhibits. Your dealership is lucky to have them both.And, finally, we'll be back for our own new car needs, and will feel confident in recommending your dealership to anyone we hear is looking!

jhwilliams1234

6 de feb. de 2013

This was a difficult transaction being a very early special order for a brand new model, (2013 Fusion Titanium). The delays in delivery by Ford to Five Star was the only problem. Asim Ali, Tom Martin and John Gerarde all went way beyond the norm to get this vehicle through "Make Ready" double checked and delivered. Nothing could be asked from any of these people that they did not exceed by a mile. I have purchased two vehicles myself and have recommeded this dealership to many friends and relatives and will continue to do so.Johnny Willams

staceymo

1 de feb. de 2013

We had a great experience at 5 Star Ford in Lewisville! We love our new truck and appreciate such great customer service! John stayed late and spent time showing us all the features of the computer system in the truck. Thank you!

darcielyn

1 de feb. de 2013

Everyone was extremely nice and very friendly. Mike Bratcher was honest and very easy to work with. In the event we need another vehicle (which is highly likely) we will be back to see Mike! Thank you!

Rudy81

29 de ene. de 2013

After visiting several dealerships, selling various brands, I purchased my 2013 F-150 from 5 Star Ford of Lewisville. The decisive factor was the way I was treated by Michael Bratcher, my sales representative. If you need a vehicle, ask for him. He treated me with respect and listened to my needs. He was more interested in what I needed than what he wanted to sell me. He worked overtime to find the best vehicle for my needs and was very sensitive to my particular situation. Frankly, I hate the whole car buying process, but Michael made it a pleasant experience. His attitude and customer care made all the difference. Everyone at the dealership treated me with respect seemed very eager to assist me.I will certainly recommend the dealership, and Michael in particular if you are looking to buy a vehicle.

averyfan

28 de ene. de 2013

I always read reviews before I go somewhere, so I wanted to make sure I posted this so someone else doing research would know how pleased I was with my experience at this dealership. I went to this dealership last Friday after seeing a used vehicle (non Ford) on the website that I was interested in (I had been looking at many dealerships around the Metroplex for a few weeks for this vehicle). The price they had listed was almost too good to be true for a used 2012 car with only 6,000 miles. I was walking around the used car lot when I was greeted by Christine. She was very friendly and asked if I needed help or had any questions. I'll be honest that I'm very hesitant of salespeople at dealerships (from previous experiences at other dealerships), but I immediately felt comfortable around Christine. Not once did I ever feel like she was just trying to make a sale. She answered all my questions and was very personable. When I mentioned the vehicle I had seen online she knew exactly which one I was talking about and immediately took me over to it. I made sure the price online and the miles were correct, and she confirmed that it was the same. I was shocked since I knew the value of the vehicle (I had been pricing them at other dealerships and online). She offered to let me take it for a test drive. I knew as soon as I drove it I wanted that car. When we got back, she had the Auto Check document on the vehicle available for me to review. She was able to work with finance and get the payments where I wanted them. She introduced me to the finance guy who helped me with all the paperwork. I hate that I forgot his name, but he was VERY nice (his name might have been Michael, but I honestly can't remember, I should have gotten his card). He explained the breakdown of the price of the vehicle and my options for extended warranty, etc. Not once did he ever pressure me into signing up for something I didn't want. He was very patient answering any questions/concerns I had about the extended warranty and additional features. So a big thank you to everyone for their help, especially Christine! I will most definitely be returning to this dealership whenever I need another vehicle. I've been telling all my friends to go there and check them out! Kudos!!-Rachel

JanieJohnson

27 de ene. de 2013

Our salesman,Mr Benedetti, was very informative, attentive to our wants and needs, courteous and very professional.The finance dept, unfortunately we cannot recall his name at this time, was extremely professional, straightforward (which we like), courteous, and no nonsense.We've visited several dealerships over the past year, looking for cars. This is the first experience that we actually enjoyed. No hidden fees, straightforward business, explanations were given immediately when we asked questions without any false statements to "get us into a car".I would recommend this dealership to everyone who is purchasing a car. Especially if you are tired of the "runaround" that most dealerships put you through. That being said, we LOVE our New Focus and will enjoy it for years to come!

David Jackson

18 de ene. de 2013

John Costen was recommended that he was someone who would go the extra mile, especially in a situation that would meet my special needs. Since my first vehicle purchase in 1992 at 5 Star in Hurst, NRH, and Lewisville in later years. Between myself, two sons, brother, and friends we've probably bought close to 100 mostly new vehicles, we lived in another state and came back to buy. My opinion from the 1st purchase and until now, the relationship has grown. Working with John was fantastic and I've made a new friend. If everyone gets the patient, personal, and professional service my wife and I did, we will continue buying in the future.Great experience, Hope John is aknowleged for his effortsThanks, David and Debby Jackson

UNGN

15 de ene. de 2013

I went to the Sam Pack's Lewisville because they had a Mustang GT with the Color/Options I wanted while searching online through the Ford Website. I had no idea what an Excellent buying experience it would turn out to be, from the minute I drove up, until I drove off with my new Mustang.

Bevtex

15 de ene. de 2013

Great experience! Great selection, competitive prices, and a knowledgeable staff. Sam Pack's Five Star Ford may buying my new car easy. Art and Vanessa were wonderful to work with.

Judy Andrews

3 de ene. de 2013

John was extremely knowledgable courteous and spent quality time explaining the vehicle from top to bottom. He was patient and friendly as everyone at Sam Pack Lewisville. As for a very busy dealership I appreciate the customer care I received.

BillWetherbee

3 de ene. de 2013

Following is the email I sent to Asim Ali, General Manager of Ford Country of Lewisville.Hi Asim,It was very good to meet and speak with you this past weekend. I wanted to let you know about the great experience we had buying our F150. This was our first time at Ford Country of Lewisville and our first time purchasing a Ford. Joe Medulla was excellent to work with! There were no pricing games and his main concern was our satisfaction during the entire sales process. Both my wife Diane and I really appreciated that attitude and service. Also, everyone at the dealership was extremely friendly even though they were swamped. Tom (can't find a business card with his last name) was very helpful with the financing. He even went over and corrected a mistake we made ordering floor mats right in the middle of the paperwork. All of this made for a terrific purchasing experience.One final comment - regarding the F150 King Ranch model..... WOW! This truck is impressive. Everything from the handling to the leather to the electronics is top notch. I look forward to riding in and maybe even driving the F150. It is my wife's vehicle after all.

tommy0712

2 de ene. de 2013

Salesman was friendly and not pushy. Answered my questions and did what he could to help me find a vehicle I wanted. Gave me a fair price and trade in value. I would recommend.

cedarcreeklaw

1 de ene. de 2013

John was very knowledgeable and professional. We were actually in to purchase a 2010 Ford Edge that we looked at the night before, however, it sold after we left that night (we had to get our daughter to DFW). John helped us find another vehicle which was a 2013 Ford Edge lease (1st time for us). We really like the car.

Steve Homeyer

29 de dic. de 2012

John Costen was excellent to work with. We did not feel pressured or rushed to make a purchase. He spent a lot of time going over the features of each vehicle that we looked at and explained the pros and cons of each. After the purchase he spent over an hour with us setting up the navigation and sync features in our vehicle. You usually do not find that level of customer service after the purchase. We were extremely impressed.

chriscuellar

17 de dic. de 2012

The gentlemen helped me I came in for a rental vehicle because my car broke down and he was more than happy to just answer questions...he took his time and answered all my questions...I found out he was a manager after working with him because i asked for his card and to know that the management staff are like him makes me feel good for doing business...usually you never see managers they are hiding in the back....no pressure from him at all which also made me feel comfortable which allowed me to be myself and not put a wall up.

mirussell

13 de dic. de 2012

I received expert sales support from Dwight and good support in the Finance Department from Kevin. We worked on the deal over several days and it involved a couple of cars.

ronald3

3 de dic. de 2012

My review is what I really think about the service I recieved from this dealer. This descrptive really not needed. Sam's Pack ford was great and i would recmmend this dealership.

mv0210

3 de dic. de 2012

I couldn't be happier with my purchase experience. My compliments to your staff. John Gerade made sure I was relaxed and did not make me feel any purchase pressure and for that I am very please. I will highly recommend your dealership every chance I get.

Mahert

21 de nov. de 2012

The customer service was great! Mr. Bratcher was very knowledgeable about the vehicle we chose. I would go back to the dealership in the future for another vehicle.

darren.roden

19 de nov. de 2012

Eric Anthony was a great salesperson. He answered all of my questions and was great to work with. He was willing to show me every vehicle I asked about. I will definitely be back again to purchase from Eric Anthony. I will also refer any of my friends and family to him. He did an outstanding job. Thank you for everything.

Nasmith37

14 de nov. de 2012

My experience with Micheal Bratcher, the sales associate, he was very friendly, nice & knowledgeable about the ford edge that I was interested in looking at for a future purchase. After my visit I went home & thought about the deal & price they had given me on the vehicle. I considered going checking other dealers but after my visit I was so impressed with micheal, the finance person & the deal I was offered that I went back the next & purchased the vehicle from your dealership.

wharris01

31 de oct. de 2012

Tom Martin was fantastic, great salesman and would definitely recommend him to other people interesting in buying a new car.I'm very appreciative of Ford Country for hiring and supporting our military personel. I noticed several posters throughout the dealership that reinforced this support, it means a lot to me and my family to see businesses publicly display their support for our troops.My only complaint with this experience was the time it took to complete the sale. I realize that it was on a Saturday afternoon but I don't think it should take 4 hours to complete the transaction.

rfulton52

31 de oct. de 2012

I hate buying new cars and do not do it very often. However, I found the experience with the professional team at Sam Pack to be refreshingly positive. Larry Roberson was friendly, knowledgeable and responsive. Thanks.

Katharine2013

8 de oct. de 2012

I've leased or purchased with Sam Pack's Ford Country for the last 15 years and have always experienced exceptional service. This purchase continues the "tradition"!(exception ... this review process is tooooo convoluted ... has to be an easier way to say "thank you"!

dervine

26 de sep. de 2012

Staff was great. Art was very friendly and easy to deal with. I can appreciate the low pressure that made myself and my wife more comfortable with the process. If I know anyone looking for a ford I will send them Art's way.

Jim Elias

24 de sep. de 2012

I thoroughly enjoyed working with Mr. John Costen. He is a consummate professional in every aspect that I encountered; he will get referrals from me!! Mr. Costen has a product knowledge depth I rarely encounter. Also, he has great integrity! Therefore, I trust Mr. Costen and believe that he had my needs and preferences as first priority. I also appreciate Mr. Costen's introduction of Mr. Ron Romanoin the Service Department to me. Like my last F-350, the Ford Factory dropped the ball on quality inspection before shipping the truck. It is extremely frustrating and disappointing. Mr. Romano has taken excellent care of me so far and I expect he will resolve all of my issues. I believe Mr. Romano genuinely takes my issues as seriously as I do and does not downplay them. I felt less than confident in the paint and body shop, however.

rmorgn8

16 de sep. de 2012

From the moment I entered the dealership Chase Prater was very cordial and accomodating. He met me at the door, we discussed my interests, selected a model, test drove it, and went inside to discuss a trade in and purchase. The thing I appreciated most was the relatively short amount of time to come to terms. Rather than numerous visits to the back room with the sales manager to draw out the process, the sales manager visited with me and we came to an agreement without lengthy delays. A fair price was reached in a reasonable amount of time.

terra.unruh

7 de sep. de 2012

My experience at Sam Pack Ford was great. Artur Starr is not your typical car salesmen. He went above and beyond to make sure my boyfriend and myself got what we were looking for and made sure we were satisfied. Two thumbs up!

momx3morales

2 de sep. de 2012

It was great working again with Dwight. The Dealership is professional, knowledgeable, and clean. A great place to purchase a vehicle. We'll be back.

michael.clifton.589

20 de ago. de 2012

This is the second Ford we have purchased from this dealership. The first was purchased under a different Ford Ownership but we liked the service we received in gettin our car repaired so we kept coming. We now have 4 Ford vehicles and all are serviced at Ford Country of Lewisville. John was great in helping us decide what car would be best for us. Originally we came in looking at a Focus but ended up purchasing our second Fusion. John explained all the benefits and showed us how other dealers were promising things that they couldn't deliver. I will continue to recommend Sam Pack's Ford Country.

asa.hinson.90

17 de ago. de 2012

I have been coming to Ford Country since February to purchase a new truck. My obstacle was that I had to sell my car first before I could make a purchase. Meanwhile, over the next six months or so I had some difficulty selling my car. But, I kept stopping by, saying hello and touching base with everyone. In the end, Michael started helping me and was extremely instrumental and diligent on getting a fair trade in value for my car that ultimately allowed me to purchase my new red candy F-150 4x4 Platinum. Michael's efforts, professionalism, and commitment made this sell possible. As result, Michael has created a relationship for life. In addition, I have shared my story with countless fellow Lewisville Police Officers where I have given out multiple business cards to go see Michael when they get ready to purchase a new Ford car or truck. Therefore, I would just like to say thanks to Michael for the dedication and commitment to make this purchase a reality. Asa Hinson

boydsphoto

9 de ago. de 2012

I have purchased five cars from Sam Pack Ford-Ford Country. My husband has purchased two. The salesman that assisted us with these purchases is Tom Martin. We feel very comfortable working with Tom. He is always professional and kind. He is accepting of our desires regarding the purchase of a new vehicle, and we know he will work to meet those wants and desires. He always makes it clear that we can call him with any questions we may have regarding the new vehicle and he will always takes the time to help. Tom makes the transition of one vehicle to the next a very pleasant experience. Elaine Mitchell

wltrammell

14 de jul. de 2012

Dennis is awesome - he went out of his way to find the car we wanted and negotiated a fair price. Great salesperson and great deal.

gallagherb

10 de jul. de 2012

We were treated very courteously from the moment we walked in to the dealership. Dennis showed us cars, options etc and then over the next few days searched for the color and options for the Explorer we wanted. We went home with the car we wanted.

martha.m.dennis

8 de jul. de 2012

Danny went above and beyond what was required to be sure I got the best car for me. Then after the sale he spent extra time helping me learn the sync system and get my old car back to my house. What a fine young man!

jarsgirl33

6 de jul. de 2012

Mike Eden was extremely friendly and helpful! He listened to what I wanted and worked fast and efficiently to find exactly the right car. Paul DiBonaventura was also helpful in offering the best price possible for the car, ensuring I got every available discount and rebate.

osucecil

5 de jul. de 2012

Sam Packs Ford Country made our purchase easy and enjoyable. The gave us the best price around and made it worth our time to drive from Edmond, OK to TX for the purchase.Regards, Cecil Woods

tburgess0008

5 de jul. de 2012

The entire process too less than 5 hours start to finish. I was able to find the vehicle I was interested in on Friday night after the dealership had closed. I met Danny that night while he was finishing with another customer and he said to call back Saturday morning at 830 and he would have some numbers for me. Next morning I called, and he had some tentative numbers. I told Danny I was wanting as close to final numbers as possible to include extended service and care packages, and what the "out the door" price per month would be through Ford Credit. 15 minutes later, he had the numbers. Impressed so far, I spoke with Tim about final financing and filled out a credit app online. All processing took place from the convinience of my home. Tim called with the absolute final numbers and I was on my way to pick up my new truck and trade in my dependable 12 year old F150. I was very impressed having purchased 3 vehicles prior with another nearby dealer with the staff at Sam Pack's Lewisville. there was no hassle, no pressure, and everything was explained clearly and concisely.

pmeador

3 de jul. de 2012

Art was one of the best salesman we have ever worked with, very helpful,knowledgable,and caring, just really a great wonderful salesman. We would come back.

kathybyrnes

1 de jul. de 2012

PAINLESS PURCHASE, NO MUSS, NO FUSS, GOT WHAT I WANTED WHEN I WANTED IT WITH NO HASSLES OR ARGUMENTS. MICHAEL PROVIDED EXCELLENT CUSTOMER SERVICE IN ALL ASPECTS OF OUR INTERACTION. THE FINANCE REP WAS VERY HELPFUL, STRAIGHT-FORWARD, AND EXPEDITED OUR VISIT AS MUCH AS POSSIBLE WHIL EENSUREING WE HAD ALL THE NECESSARY INFORMATION AND ASSISTANCE WE COULD HOPE FOR.MARKED IMPROVEMENT FROM MY LAST VISIT SEVERAL YEARS AGO...AND VERY MUCH APPRECIATED.

janb323

30 de jun. de 2012

Many thanks the John Gerarde, Vanessa Avila(I purchased my previous vehicle from her), Brian (financing) and the whole team at Ford Country! This was the easiest and most enjoyable experience I've had with finding and purchasing a vehicle! After finding the truck I wanted on the internet, I called John and went to see and drive the truck - so much more convenient than looking at truck after truck on a dealer's lot!

Phil

29 de jun. de 2012

Dennis was great as usual! I have helped my dad buy several cars from Dennis so when it was time for me to buy we went to Dennis. He did'nt disappoint . We will send all our friends looking for a new car to Dennis. Paul one of the new car managers was great a well! They didn't play games they were strait forward . Dennis's was great! As I said I will be sending all my friends in need of a new car his way!

rdombkowski

29 de jun. de 2012

Our over all experience was very good. Dennis Gooding was extremely friendly and out-going. We were there to purchase a car for my daughter and one of specifications was that the car had to have a manual transmission. We had settled on the Ford Focus and Dennis was willing to allow my daughter to drive the car even though she was still learning to drive a stick shift. After the test drive, we walked back into the show room and had a very pleasant discussion to find the right price. At the end of the day we went away with a new car and Dennis had made a sale.

dotsonl62

20 de jun. de 2012

John was great about being prompt with a response to my web inquiry and was quick to get the car I was interested in off the lot pulled up to the front door. It was nice and cool and ready for my test drive. When I was ready to deal, John and the finance guy worked an acceptable deal and the entire process was the quickest I ever had, and I have purchased a lot of vehicles. Before I left in my new car, John gave me a tutorial of Sync and offered further assistance if needed in the future. Best experience I`ve had purchasing a vehicle.

hamend14

13 de jun. de 2012

Tim the sales manager was a great help in getting me the new vehicle. He is great to work with and went above and beyond what was necessary to help get the deal done.

jasonguynn

11 de jun. de 2012

I recently order my new 2013 Ford Mustang GT from Sam Pack's in Lewisville. I am very satisfied with the approach of the dealership. I did not feel pressured and greatly appreciated the fact that I only spoke with one person throughout the entire purchasing process. I didn't have to go through talking with the salesman so they can land me on the car. Then having to talk with the sales manager about price. The main reason I purchased from Sam Pack's is because Eric was my main and only contact. I also recommend Eric as a salesman. He was very attentive to my needs and was quick to respond to any questions I had. It was also fun to go through the ordering process with him.

thomashaley

7 de jun. de 2012

We purchased a F150 on 30 May and found that we did not like the navigation system. On 4 June, we returned to the dealership and spoke with our salesman, Dennis Gooding about our disappointment with the system. Dennis found us another F150 with the navigation system we wanted. Dennis and his manager did everything they could to ensure that even though we had put 600 miles on the truck, we got as fair of a deal as possible. Dennis and his manager wanted us to be satisfied with our purchase, and I must say that I am very impressed with this dealership and have told everyone about them "jumping through hoops" to make sure we got what we wanted. I plan to purchase my next vehicle from them. Thanks,Tom & Corlis Haley

sleita.lenamond

6 de jun. de 2012

I had a great experience as a Widow purchasing a new car for the first time without my spouse. I never felt any pressure and believe that I received a good deal.

cwhisenhunt

5 de jun. de 2012

I appreciate John working with me thru the internet and answering questions and then was ready for us when we arrived at the Dealership. He was very curtious to me and both of my sons. this was an enjoyable experience and would recommend the dealership to my friends.

mcoulson

4 de jun. de 2012

This is my fourth Ford truck that I have purchased at this dealership and I have always had a great experience. Dwight and Sam Packs Ford Country have always treated me fairly. The only thing that was less than perfect during this transaction, was the delay in detailing the vehicle, of which they seemed rushed and did not do a very good job. FYI - this survey is to difficult for the average person to complete, you need to simplify the process!!!

bhelblig

21 de may. de 2012

Dennis Gooding was very professional and never once put pressure on me to purchase a new truck. His knowledge of the Ford vehicles/trucks was an asset during the decision making process. Dennis is very relaxed, along with his freindly attitude made the experience a pleasure. Tom in finance was just as professional and very helpful.

Mgreen2323

17 de may. de 2012

As always, Sandy is an absolute pleasure to work with. This was not my first vehicle to buy from Sandy. He stayed late on a Friday to wait on us and went out of his way to make us feel welcome. The whole staff made us feel like we were important. Not one person just walked by without acknowledging us. They all stopped and at least asked how we were doing and if we were being taken care of. Sandy gave us an awsome deal on a new Ford Edge and we couldn't be more pleased. John went over the features in the Edge with us as well. He was very thorough and knowledgeable of all of the features. Thanks again Ford Country!

jschappert

16 de may. de 2012

Greg is awesome. I highly recommend him and this dealer. We test drove several models on several visits. Greg was very helpful. We are very pleased with our new Ford truck!

brwilliamsIII

14 de may. de 2012

This is the way car buying should be. No games. No hassle. The price offered was disclosed prior to my visit, and was competitive with other dealer's offers. Dwight made it easy in a relaxed, no pressure environment, to make this purchase. I would highly recommend him.

gyorgason

10 de may. de 2012

This is the third vehicle I have purchased from this dealership since 2007, and from the same salesmen. The price has always been fair, including trade in values, and I was treated with respect and honesty such as you always hope you get but is not always delivered at every place of business. I would recommend this dealership and expect I will be purchasing there again in the future from Mike and Dennis.

Stephanie.bennett

9 de may. de 2012

I had a great experience buying my car at Sam Pack's Ford Dealership. Tom was very helpful and informative. I felt like he was being very truthful and honest and gave us a multitude of options. We originally went in wanting to buy a used vehicle but drove off the lot in a brand new Ford Edge, which I love! After running numbers and comparing the difference in new vs. used we decided that a new vehicle was a better option for us. I'm extremely satisfied and would recommend this dealership to my friends. Thank you,thank you,thank you for making this experience easy and painless!

cttx

8 de may. de 2012

I had a great experience buying my new 2012 Ford Focus hatchback. Greg Robertson and Art Starr worked together so that one of them was always available each time I came in. They answered all of my questions and were very accomodating to me as I took the car home to test on two different occasions. My family has purchased three Ford Focus cars from this dealership in the past 2 years!

pattersondale

7 de may. de 2012

From the moment I initially contacted Ford Country, the entire staff bent over backwards to help the entire buying experience, not only to NOT to be a labor, but a delight. It was as if their motto was "How can we make this as pleasant and helpful as possible!" By the time we completed the sale, numerous people in the business/sales team, from salespeople to the finanance and business managers, did all they could to help my wife feel confident that we had made the right decision. The staff labored to find us the right car, it was our desire, and they helped us to clarify what we wanted, with no coercsion, but the utmost respect. I encourage anyone to try out Ford Country, and I'm convinced I'm the rule, and no exception. This is the way they do business, period!

Gary K. Cain

4 de may. de 2012

Over the years we have purchased numerous vehicles. Our experience at Sam PackFord Country was one of the best. The General Manager appeared to drop everything and he gave my wife and I his total attention. He was personable, patientand very thorough. Tony made us feel very comfortable. There were no gameswith this dealership; from our introduction to when we drove off the lot, ourentire experience was highly professional. When we asked a question, they gave us a straight answer. Both Tom Martin and Tony Fuentes were cordial and anxious to please. The technology on our new Explorer is quite complex and they carefully explained how to use the four major systems. I returned to the dealership once and Mr. Fuentes took the time again to cover some of the questions I forget to ask him on our initial visit. Our purchase and trade experience at Ford Country was superb! I would recommend,with no reservations this dealership to any individual who needs a quality vehicle and would like a professional purchase experience.Gary K. CainFlower Mound, TexasCustomer

jimmyhughes1

3 de may. de 2012

This is the second vehicle we have purchased from Jim at Ford Country in a month. Jim is great, he could answer every question I had and let me take my time, no pressure. They made us a very fare offer and great trade in value on our cars. Our last 5 purchases have been Fords. Four of them from Ford Country.

lyndseylumsden

3 de may. de 2012

Dennis was a nice person to work with though I do think he was not clear on several things that caused problems. However, the finance manager was EXTREMELY rude and condescending. He even threatened me! I was initially told by Dennis the price would be somewhere between $520-$530 and then that price jumped to $560. Then, in order to be approved at a tier 1 level I was required to purchase some warranty package for $18/month bringing my total to $578. The day I was supposed to go in and sign the paperwork I called Dennis to ensure everything was set and the price had not changed and he assured me it was still $578. Two hours later, I arrived at the dealership and sat down to sign the paperwork and the price was $591. When I questioned the finance manager he said the pay-off amount was different because there was a $400+- acquisition fee they did not have to pay as a dealership. Essentially, they added that $400 to my loan increasing my payments every month and said on Monday once they could get a hold of Audi Financial they would send me a check for the approximately $400 difference. I was not happy about this especially since I called to confirm the price and nobody made any mention of the price increase until I inquired. The finance manager told me to "hurry it up" because he had other people to "deal with" and didn't have all day to answer my questions. My husband was beside himself, as was I, at his rude remarks and comments. He never explained anything on any of the paperwork just said sign here, sign here and anytime I would question him he would give me a vague answer. I questioned the miles and asked if I had 15,000 miles per year on my lease and he said yes. I signed all the paperwork and was on my way. Then I came to find out that the vehicle I purchased did not even have the options I was told that it did. I initially was promised a 2012 Explorer with all the options I required and then Dennis told me later it wasn't available but the had "the exact same one" just in a 2013 model and a different color (white vs. pearl white) and so I said that was fine. However, come to find out, it did not even have the power lift gate which the other vehicle had and the wheels were different. I was VERY disappointed because I never saw the car as it was being washed when I got there and I assumed everything was the same. Needless to say, at this point I was frustrated with how I had been treated and feel that they intentionally had the vehicle in the wash bay so I would not have the opportunity to view it before purchase and see it was not what I wanted. A few days later, I received a call and was told that my Audi had been paid off and there was the approx $400 amount I was owed and I needed to come in and re-sign the paperwork. I said I didn't want to resign everything and to just mail me the check and keep my payments at the $591 amount. Then I was transferred to the finance manager (the rude one who I dealt with) and he told me that I didn't have a choice I had to resign the paperwork and I explained that HE was the one that said he would mail me a check. He said he made a mistake and gave me 15,000 miles and I should have only received 12,000 on my lease and wanted me to agree to lower mileage. I told him absolutely not as that is not what I was promised and he proceeded to threaten to send the police to my house, harass me, verbally abuse me and overall act rude on the call. I finally had to tell him to stop harassing me and hang up on him. I am beyond dissatisfied and working in the public relations arena will be sure that I communicate in every possible way the experience I had at this dealership and ensure nobody that I know ever purchases a vehicle there.

Ronimoore

2 de may. de 2012

I was ready for battle when I came in to buy or look at buying a car. I was met with a smile by Tom my sales guy and he immediately got things rolling. It was truly a no hassle experience. I got the vehicle I wanted and more without all the haggling. He was knowledgeable an able to answer all my questions. I have never had such a smooth transaction buying a car in my life. I didn't think it was possible. I would recommend this dealership, even to the most hard core car hagglers I know. Great experience.

jjdawson

2 de may. de 2012

Jim and Erick were very helpful and very informed on the Ford Raptor. They were very concerned that my needs and wants were taken care of and that I was going to be truly happy. Instead of info dumping on me they said drive the truck for a week or so and then come back and they would go over everything, which is a great concept.

lsgarloch

29 de abr. de 2012

Eric provided excellent service. He was extremely knowledgeable on the Ford vehicles he showed me. He was friendly, helpful and patient giving me 100% of his attention. He came in on his day off to complet my sales transaction timely for me. He assured me if I had any questions after I took my new 2012 Ford Escape home to call him and he would be happy to help me out. He took the time to sync my phone for me before I left the dealership. He did a double check to ensure I had all my rebates used that were available to me. I would recommend Eric to others interesting in purchasing a Ford vehicle and I would personally buy from Eric again.

lcornelius

23 de abr. de 2012

Great staff, very helpful, seemed truly concerned about me as the customer and not the bottom line of profit. The finance person was also very friendly and helpful. I would highly recommend this dealership to my family and friends.

Larry Duncan

23 de abr. de 2012

It was our first time to buy "Online" and I must say the experience was pleasant surprise. We had dreaded the "Attack of the Car Salesmen" by driving on the lot. We did our home work online and by visiting the lot after hours. When we knew what we wanted and what we would pay. We searched the inventory until we found what we wanted. We never set foot on the lot during business hours until we went to sign the paperwork and pick up the car. The only thing we did not have was the trepidation of the hassling and pressure of car shopping. Tom Martin was our Internet contact he made the process easy and pleasurable. It could not have been better if I had written the script.

sherrigrowit

19 de abr. de 2012

In the beginning I was a little frustrated with my requests. However, between all the people that helped me, everything turned around. I am very pleased to be back in a truck. I have been a customer of Sam Pack Ford for a very long time and had always had trucks. My overall experience was great. I want to thank all who helped me. The transaction went fast and smooth.

lsnelley

10 de abr. de 2012

From the very beginning of the process, Jim was a breeze to deal with. Dealt with him completely over the phone, and was very pleased with the way it all went. Would deal with him again.

jwn81

9 de abr. de 2012

Michael was great. He was friendly, helpful, honest, and easy to work with. I enjoyed the experience and will come to him for my next purchase.

allison.milburn

6 de abr. de 2012

I worked with Tom Martin and Brooke Dobbs. Both were terrific! I would definitely reccomend them. The dealership was clean and friendly. They had a good variety of vehicles to choose from.

dmomber

4 de abr. de 2012

My husband and I looked for over 9 months, going to over 7 different dealerships to find a car. Every dealership we went to treated us so poorly. We were about to give up when we decided to check out Sam Packs Ford in Lewisville. While there we met Greg Robertson he was so amazing. All the other sales people we have dealt with prior were so pushy and had no personality. Greg was the total opposite, he made us feel like we were family and there was no pressure. We walked away with a new Ford Mustang and couldn't be happier. If you are looking for a dealership where you are treated like family and respect, then Sam Packs Ford of Lewisville is the one for you. I gave this dealership a rating of 5 in every catergory. If there was a way to give them a higher rating I would. You have to check them out for yourself.

jenniferbricker

1 de abr. de 2012

I will recommend this dealership because of many things. First, my sales person listened to me right from the beginning, and provided helpful information. He promptly answered my emails and phone calls. I was warmly greeted at the dealership when I arrived, I didn't have to wait for service, and my sales person was very knowledgeable about Ford products.

vanwinkd

23 de mar. de 2012

Dwight was a pleasure to work with on our trade-in and purchase of new Explorer. He was prepared for our arrival and had arranged for the transfer of our preferred vehicle in an extremely timely manner. He was knowledgeable and answered all our questions about the Ford Explorer. He provided financing options regarding the purchase of our vehicle. He was very responsive to our questions during and after our purchase and even located an item left in our trade-in vehicle and held it for us until we could get back to the dealership. Since it was raining, he provided an open-ended return visit (at our convenience) to have our vehicle washed at a future date. We have visited many dealerships in the past to purchase a new vehicle and this visit was truly right at the top for being the smoothest, and fastest. It was also truly a no-pressure sale! Dwight deserves recognition for outstanding customer service and has represented Ford and this dealership in an exceptional manner. Thank you!

cjwindle

22 de mar. de 2012

Jim was helpful and friendly, and I am very satisfied with the price I paid for my vehicle. Brooke was also very helpful--overall the process was easy and pleasant.

Dentexman

22 de mar. de 2012

I wanted to see if I could find a reasonably priced new 2012 Ford Escape for my daughter who was out shopping for used small SUV's. Jim Houghton and I were able to put together a deal that met the payment goals for my daughter. Both she and I are very pleased with Ford Country in Lewisville and our salesman, Jim Houghton.

evelyn notley

20 de mar. de 2012

very considerate patience friendly efficient easy going experience a hassle free experience took care of paperwork in good time listened to me in describing the type of car i needed

Caroline Johnson

19 de mar. de 2012

This was the best experience I have ever had in making a major purchase. I loved the friendliness as well as being treated like a person with opinions and preferences. I love my Escape and look forward to future experiences. Thank you so much!

DMeschkat

15 de mar. de 2012

I would recommend this dealer to anyone searching for a great deal on a new Ford vehicle. Of all the dealers I was working with to find the car I wanted at the price I wanted, Art was the most attentive and listened to my situation and went beyond what every other dealer was able to do.Really great buying experience.

BGBennett

11 de mar. de 2012

THE CARE AND PERSONAL ATTENTION WE RECEIVED FROM ( G.M.) TONY FUENTES AND HIS SALESSTAFF WAS NOTHING SHORT OF PHENOMENAL. THEY MADE US FEEL AS THOUGH WE WERE FAMILY THROUGH THEIR WARM AND CARING APPROACH.THE GREAT DEAL THEY GOT US ON OUR NEW F-150WAS ABSOLUTELY ASTOUNDING,THEY MADE THE SEEMINGLY IMPOSSIBLE POSSIBLE.OUR THANKS ALSOTO FORD MOTOR CO.FOR MAKING SUCH WONDERFUL PRODUCTS AND HAVING SUCH A GREAT DEALERSHIPLIKE FORD COUNTRY OF LEWISVILLE. BRUCE AND GINA BENNETT

Scott Hollon

5 de mar. de 2012

Sam Pack Lewisville was recommended to me by an associate who has been a customer for some time. From the outset, the experience was pleasant and the staff went out of their way to make it a pleasurable experience all around.The sales process was friendly and the products were preented to allow me to dertermine what best suited me.The vehicle was ready when he said it would be. Even in the pouring rain final details were covered off completely.

cmmsweet

2 de mar. de 2012

Very friendly staff. Answered all questions that I had quickly. No pressure or hazzle. Very pleasant car buying experience. Will recommend to all my friendsThanks again

jdmdealerrater

2 de mar. de 2012

Buying a new car here was a great, no pressure experience. Dwight made every effort to ensure that we were satisfied with our selected vehicle. We are very happy with our new car as a result of his guidance.

melissa 2797

1 de mar. de 2012

Working with Art was great! I will be going back to him for our next trade in for sure! Wasn't looking into a truck, but that is what we left with after he explained all the benefits and how it really does work for a family of 4!Have already told 2 other people to go to him when they are ready too!

SatisfiedInLewisville

27 de feb. de 2012

Dennis knew his trucks and was straight-forward and low hassle. He did a great job before and after the sale. I'd use them again.

hltemiller

27 de feb. de 2012

I knew pretty much what I wanted for a vehicle. Greg answered my many questions with confidence and knowledge. After selecting the vehicle after 3 days of experiencing cars, they brought one in and it met all my expectations. The service center was friendly and attentive as I had SkyLink installed. I'll certainly trade here again.

hooplah101

21 de feb. de 2012

I had the first positive experience I have ever had buying car. The staff were upfront, honest, and genuine.vi never felt like I was being profiled, or worked. I am so impressed buy these guys, I won't buy another car, without making every effort to come to Sam Pack.

DSHIRLEY1946

20 de feb. de 2012

The people I met with at the dealership were courteous, knowledgeable, and helpful. There was no pressure to make a decision, but there was a real willingness to give me all the information needed. Once the vehicle was delivered, there was a requirement for operating instructions. These were offered in a thorough and helpful manner, along with an invitation for follow-up sessions. Very helpful.Overall, a very good experience.

Lampier

20 de feb. de 2012

I was very well satisfied with micheal bratcher as a sales person. He was very friendly, helpful & was very knowledgable on anything i asked him. Our buying experience couldnt have been better thanks to him. I went back the next day with a question, he took care of it. I would recommend him to anyone I know who is interested in buying a Ford.

Mark Ueberschaar

18 de feb. de 2012

Bought my 2010 Transit van new in Feb of 2010.Battery will not hold a charge unless driven everyday.1ST VISIT TO SERVICE DEPT: Could not duplicate problem.2ND VISIT: Replaced battery under warranty3RD VISIT: Replaced battery under warranty again4TH VISIT: Cannot duplicate problem5TH VISIT: Was told to purchase a "battery buddy" and that I should plug the vehicle in when leaving it parked for more than a couple of days. (This is not a hybrid or electric vehicle). Vehicle was in service for 3 weeks. Picked vehicle up, drove it 5 miles and van quit running while driving on the freeway. Would not restart. Battery dead. Leading me to my........6TH VISIT: Vehicle has been in service for 2 weeks. No solution yet.Problem has existed since vehicle was six months old. Has been in and out of service for past ten months. Haven't even put 200 miles on vehicle since its first visit to Ford in the spring of 2011.

tkerss

17 de feb. de 2012

I went to Sam Pack's Ford Country of Lewisville earlier this week in hopes of purchasing a used vehicle. My credit has issues from the past, and then basically no activity over the last several years, so I wasn't sure what I would find in this experience. My 77 year old mother recommended I see Tony Fuentes at Sam Pack's Ford in Lewisville, as she had purchased a vehicle from him last year and says it is the best car purchasing experience she's had in her entire life. As my financial picture looks much different from my mother's, I wasn't sure my experience would be quite the same.Well, I should never have questioned my mother's wisdom! Even in my situation, my experience was no less wonderful than hers. Mr. Fuentes, who turned out to be the GM of this dealership, treated my 19 year old son and I as if we were part of his own family. He didn't just sell me a car. He spent time talking with me and helping me determine what type of vehicle would best fit my needs and then worked diligently to secure financing and a resulting monthly payment I could manage. I left the dealership that evening in a NEW Ford Fusion and I couldn't be happier! EVERYONE involved in my transaction was knowledgeable, friendly, helpful and came across as genuinely interested in taking care of me.I've never taken the time to write a review about something like this. But then again, I've never had an experience quite like this one. My son came away wondering what all the fuss is about car buying - mistakenly thinking all experiences must be just like this one! Sam Pack's Ford Country of Lewisville knows exactly how customers should be treated . . . and that's the way they do it!

Mattpatt0007

17 de feb. de 2012

I had a great experience all around, from the sales side to the finance side. Each person was upfront and honest. The biggest satisfaction was Michael giving me a very competitive quote and living up to it. No typical salesmen BS which is a plus!

Byron Crump

8 de feb. de 2012

I am a very difficult customer to satisfy, and I am sure they know my name the moment they see it. I had some unique issues with my car, but I have to say I am 100% satisfied with the outcome on my service issues. I have bought several cars from Dwight also in the past and recommend him highly. Thanks Tony (the GM) and Homer(Shop Manager)!!!

kalbact

26 de ene. de 2012

Greg did an excellent job taking time to thoroughly explain the functionality and features of the vehicle. He was very open and receptive to answering all of our questions and very customer service oriented.

greggmiller

23 de ene. de 2012

I was impressed by the fact that both Dwight and Tony were able to go above and beyond my expectations as a potential car buyer. I drove several cars, asked tons of questions, and did not ever feel as I was getting "sold a car". They were inforamative and objective. They worked past closing time to get it done, and had it ready the next day for me just like promised. I also left an item in my trade in, called Dwight, and it was on his desk on Monday just like he said it would be. Tony was great, and made me feel like I was the most important thing in his day. I highly recommend the dealership to family and friends, and that is who recommended it to me.Thanks.Gregg Miller

tboyea

23 de ene. de 2012

I want to thank Art, Michael and Brooke for making purchasing a car such an enjoyable experience. Art was aware of what we were looking for in a vehicle and was patient with us as we went back and forth between a fusion and taurus.

msurbaugh

21 de ene. de 2012

This is the sixth car I have bought from Sam Pack Lewisville. I trust them not to take advantage of me and help me find what I want. Other dealers have problems dealing with women, I am always treated as a respected customer here.

nanat94

11 de ene. de 2012

Response to my initial inquiry was within 24 hours, with a car to fill my requirements. Fair pricing, friendly employees in all facets of the purchase are highlights. Training and offer of further training any time was conducted. Great people to work with!

ramseys

2 de ene. de 2012

Eric was able to source the exact 2012 Explorer that I was looking for and made it easy to go throught the new car process.

melk

23 de dic. de 2011

Bought a certified expedition el limited,Really nice suv for a good priceJohn Gerarde was very nice and helpfullOverall great experiencethank's guys

Shari75202

20 de dic. de 2011

I was referred to Sam Packs and Salesperson, Tom Martin by a friend. She couldn't say enough great things about the Dealership as a whole and especially Tom. I have to agree that dealing with Sam Packs Ford Country and Tom Martin was one of the smoothest, easiest car buying experiences I've ever had. Tom was very straight forward regarding price, trade in value and financing. The entire process was very quick and definitely worth the drive to Lewisville. I would recommend Sam Packs Ford Country and especially Tom Martin to anyone I know or anyone I didn't know for that matter! Both are great and both will give you an outstanding deal!!!

cynbel

15 de dic. de 2011

This is the most pain free buying experience I have ever had. Dennis asnwered all of my questions and found the perfect car very quickly.

Jerry McKown

3 de dic. de 2011

A few descriptives:Tom Martin, as a representative of the dealer, represented me as well. I knew what I wanted when I arrived, and had an advertisement for the current sale price. He was forthright, honest,friendly.I appreciate that he did not criticize other dealers or models. Once we agreed, the deal was accomplished efficiently. I felt no pressure.I appreciate Tom's patience and explanations, as a new vehicle purchase is not something I do often.I felt the ad in the paper was informative enough for me to understand the purchase price, and was motivated enough to consider a 4x4 over a 4x2, with the reduced price incentives.I felt like I got a good deal, and hope the dealership fared OK as well. Your website gets a thumb-up also, as it was easy to navigate and use. All in all, I was treated well and look forward to a continuing relationship. Thanks Tom and Ford Country-Lewisville.

Rwrdds

30 de nov. de 2011

The experience was great. The deal was completed via the internet. They worked to get the financing that I wanted. The people were friendly and I loved the customer service. I would definitely buy from them again.

SR Johnson

26 de nov. de 2011

Very professional in both sales and paperwork. A very good experience and a very fine automobile. The dealership is clean and everyone that we met was very friendly.

Susan Wellborn

18 de nov. de 2011

Dwight was a wonderful salesman - friendly, knowledgeable and no pressure. When we ran into body shop problems, the General Manager got involved and immediately resolved the issue. We like purchasing a car from Ford Country!

racer5kw

17 de nov. de 2011

The entire sales process was quick and easy. Sandy was very knowledgeable about the F150 and was wonderful to work with. No high pressure from him during the sales process or from finance during the paperwork. If fact the paperwork process took about 5 - 10 minutes and I was out the door with my new truck. I have bought seven new F150's since 1998 and have to say that this was the best deal, best salesperson and best dealership I have ever done business with.

cartercl

16 de nov. de 2011

Let me share a little background on my personal situation. . .My previous vehicle was a 1995 Cadillac Deville named Pearl;, with 91,000 original miles and in great condition inside and out! I didn't have to buy a new vehicle. In fact, I had been putting off looking for a new car, basically trying to avoid the hassels that seem to come along with the buying process.Was I ever wrong! Tony and Tom were so knowledgeable, professional, accomodating, and patient with me -- it made me WANT TO BUY a vehicle from them! I test drove several vehicles and they went over all the vehicle features/technology. Even when I had trouble deciding on the color of the vehicle they parked the two side-by-side so that I could make my final decision!All I can say is if I would have known that buying a car could be such a pleasurable experience, I wouldn't have waited 16 years to do so! No, I am the owner of a new, beautiful, 2012 Ford Edge, named Miss Scarlet!

johnnywah

15 de nov. de 2011

I was looking for a special Mustang and Eric took the time to help me build the car I really wanted. We searched the database and didn't find exactly what I wanted. I had never ordered a car but Eric went over all the options available. We filled out the order form and got the build process underway. Several Saturdays Eric took time with me and we followed the process by email notification. I was surprised that the negotiation was as very fair as it was since I was not buying from their inventory. I was surprised when Eric said the car was a week early. We filled out the credit paperwork online and we had two options waiting for us when we went to pick up the car. It couldn't have been easier. Eric took the time to setup my phone and went over the Sync system. I will take advantage of Eric's offer of another training session. Eric was the first salesman to treat me more like a friend and not just a customer. I am as happy as can be with the car, the people, and the experience. I will purchase my next car from Eric as well. In a year or two we'll probably need a new Explorer or similar SUV.John Atherton

howardbaxter

10 de nov. de 2011

I recently purchased a new Ford F-150 from Sam Packs Ford Country of Lewisville and have the following to pass on. My salesman Michael Bratcher has by far been the best salesman I have ever had the pleasure dealing with when buying a new car. He was very helpful and courteous. Michael had all the answers to my questions and was prompt in the delivery of my new automobile. The finance department, Keith, was also helpful and I found him not to be aggressive on points, however he was quick to help me construct an extended warranty plan that fit my needs. In closing I am very pleased with the service I received from the staff at Sam Packs Country of Lewisville.

Vlad12345

10 de nov. de 2011

Tom Martin was extremely helpful at all stages. Unlike certain other dealers in other dealerships I have met he worked very diligently and patiently on making a deal which I liked. Overall, I highly recommend Tom's services.

rsm1952

8 de nov. de 2011

I cannot imagine a friendlier dealership to work with. All the financing alternatives were clearly explained to me along with some good advice based on my needs and driving habits. The price was all worked out in advance. No haggle and very fair.When I came back to get my license plates a week later, they knew me by name when I walked in the front door.I will be back.

stephencausey

8 de nov. de 2011

This was my first experience buying a new car. I called and visited dealerships all over the DFW Metroplex and Wichita Falls, Texas. Not only did Michael Bratcher of Sam Pack's Ford Country of Lewisville give me the best price on the truck I was looking for, he also got it for me with more options than I had even requested. I was extremely pleased with the sale. Additionally, I was extremely pleased with the level of customer service Michael gave me and my wife. We were made to feel very comfortable by him and never pressured, even though I "walked away" from the truck originally. I would certainly recommend this dealership, and more explicitly, Michael Bratcher, to a friend looking for a new Ford.

dmfields414

7 de nov. de 2011

Dwight's low key approach and knowledge of the vehicle led to a buying experince that was tension free. After the purchase Dwight did a great tutorial on the operation of all the bells and whistles in a way that even I can remember. Thanks again to Dwight and Paul.

Lynn Johnston

7 de nov. de 2011

Sandy was very helpful to work with me and my son (Air Force Cadet) to purchase my son's first truck. Since my son was in Colorado Springs during the whole process, the experience could have been difficult. Sandy made the experience easy!

dickgrant

3 de nov. de 2011

Recommending Sam Pack Ford Country is a "no-brainer" for me. The main reason I purchased from this dealer is the sales person, Michael Bratcher. He was friendly, was willing to work with me, answered phone calls and emails and made the entire experience easy and pleasant. It was like a breath of fresh air dealing with Mr. Bratcher. After leaving the dealership, I felt like I had made a new friend. I will return for my next purchase and will recommend this dealership to family and friends.

sgouveia

2 de nov. de 2011

Dwight was great to work with.He was no pressure and was very patient with me.This was the smoothest transaction I ever had buying a car.Tom Andrews was easy to work with too! I left very happy in my brand new edge!

roblemast

31 de oct. de 2011

the entire experience with your dealership was exellent!!starting with Greg to the gentalman (dont remember his name) General manager(I think), to the the lady at the finance department. I will gladly pass the wonderful service that was given to me and my family while purchasing the expedition. Plus the service department when we returned to have the skylink installed. We are greatful that there is still a dealership out there that are there to help the customers and not just there for the profits that can be made. We were treated like people and not dollar signs.Thank You,The LeMaster and Sipriano Family

theoracle

31 de oct. de 2011

Dealing with Michael Brachter and the team at Sam Pack of Lewisville was one of the most pleasant I've had in all my dealings with many dealerships. Michael was very busy but took the time to answer all my questions and make certain I had a great experience. I am now the proud owner of a 2012 Ford Edge.

dsgregory

28 de oct. de 2011

The service was okay the sales rep was friendly and very helpful thru the process, the only thing was that it took longer to clean the car than to finish the financing.

Jstrange972

27 de oct. de 2011

I had been thinking about the Ford Taurus for a while and really liked the styling. I originally went online to review and get pricing on the Taurus and also pricing on my Scion XD as a trad in. Dennis contacted me by email the next day, but I was slammed at work and just didn't have time to get back with him. He cordially stayed in touch by email and really that was about it. He called my home telephone and left a couple of messages, but nothing pushy, just wanted to let me know that he had received my internet request. As soon as work had let up little, I emailed Dennis and I also called him to let him know I would be coming by at lunch to test drive the Taurus. Again, no pressure. After test driving the car, Dennis worked up some numbers for me on the Taurus and I let him know that I would get back with him. A couple of days later I Leased the Tuarus. Overall, Dennis did a great job and made me feel right at home during the whole process. Thanks for a great experience.

Melvin Gross

27 de oct. de 2011

They obtained the type of vehicle that we desired with all of the features that we desire. They were very friendly and helpful. I rated the price as a 4 because we did not shop around the area to see if we could get a better price.

sissel911

26 de oct. de 2011

John Costan sold us the 2007 Ford F150 that we traded in for this new Taurus. He puts customer service high on the bar, where it should be, and he is a true asset to your organization. Art Starr took us out to test drive the Ford Taurus, and remained our sales person throughout the whole experience. He is very personable and well-educated about the cars and could not have been more helpful to us, as we were deciding on a new vehicle. I appreciate the patience and respect he showed us, as well went over the very fine technical features of the car. Art is a very good salesman, and represents your company in a very positive and professional way. As a trainer/public educator, I can tell that the employees at this dealership are well-trained and take pride in their job, and practicing the mission, goals and vision of this dealership. Brook was the person in the finance dept. that helped us "crunch the numbers." She is very easy to work with, very personable, while at the same time, remaining professional. She was patient, as we went over the figures and she worked very hard, to find us the absolute best financing available. I appreciate her dedication! Her positive, "bubbly" personality helps make a usually stressful time, a much more enjoyable time. Like John Costran says..."buying a new car should be fun, not stressful!" Paul is our service representative. He took care of our Ford F150, and I am totally confident he will care for my Ford Taurus with the same excellent customer service he has shown me in the past. I am very happy with my purchase, and I absolutely will not purchase another vehicle anywhere but at Ford Country of Lewisville. Thanks to all of you, for a job well-done!! -John and Sandy Issel

jhenry11

26 de oct. de 2011

Tony was very helpful in finding the vehicle with the options we wanted. Had to do some searching over a couple of weeks. Tom/Ron very good on the customer service side. Everyone very friendly. Would recommend this dealership to anyone we know buying a Ford!

thetxshot

24 de oct. de 2011

This was the easiest car deal I have ever experienced. Dwight Starnes was a no pressure salesman who was straight forward and honest. Sam Packs delivered a great price on the vehicle and customer service is top notch.

dorimay2010

24 de oct. de 2011

Very impressed with my sales person. Everyone worked really hard and for many hours to get me into the car I wanted. Will definitely be a repeat customer in the future.

Kevin Crowley

23 de oct. de 2011

I had a good buying experiance working with Art Starr,he was polite and informative on all of my questions and on the vehicle i was looking to purchace.He was able to get me the vehicle I wanted for the price I wanted to pay.

bolt64

14 de oct. de 2011

Nice dealership, easy people to work with. Great sales manager David Ruiz, he was very helpful in getting everything taken care of. Would recomend. To my friends.

Harvot

13 de oct. de 2011

We came in to look at vehicles since the lease on our existing car was about to expire. Dennis worked with us. There was no pressure and he was very helpful and courteous. After looking at a number of vehicles my wife decide that she liked the new explorer. We had been long time customers od auto flex leasing and I was originally intending to lease a new vehicle through them again. However, because of the friendly and courteous treatment we experienced by all members of the Ford Country team, and especially Dennis, we decid to lease the car from Ford Country.

khambone

6 de oct. de 2011

We were in the market for a new SUV for the last four months. We did our homework by going to other Dealerships, comparing prices ,selections, gas mileage. We test drove five other makes and realy like some and others we just walked away. Bottom line was the price. When we walked back into the Ford Dealership it was clear they were listing to our price and what we wanted in a SUV crossover. We decided on the Escape. Tom Martin took our wish list on what we were looking for in the vehical, and made it happen. Everyone we worked with or talked to made us feel like they were working for us and with us, unlike the other Dealerships we visited. We walked out with the SUV we wanted and the payment with in our budget. We will come back to Ford for future busness.

bill.collins1

2 de oct. de 2011

Very focused, personable, Greg made sure sure my needs and wants were met. Everyone went out of their way to make sure I felt welcome and at home. They made the process easy.

REWarner65

2 de oct. de 2011

Greg was very friendly and courteous, meeting me at the entance several times when I visited the dealership. He answered or found answers to my questions and offered to help me with any questions I might have in the future. He made himself available outside his normal working hours to work with me and deliver the new vehicle as soon as possible. He went the extra mile when he located the vehicle I wanted at another dealership and personally retrieved it.

gary murray

29 de sep. de 2011

Great people to work with..Will come back again..Love my pick up..Have heard over the years the reputation Sam Pack has both locally and within the Ford company.

Pat Spurlock

28 de sep. de 2011

Visits to a prior dealorship left us feeling like the salesman there really could not be bothered to seriously help two female customers. Granted it was 100 degrees outside but we left feeling like it would be a cold day in h--- before we purchased from them. decided on Saturday to drive north on 35W until we found a Ford dealorship that welcomed us and took us seriously. Yea, Sam Pack! Everyone was great, even the folks who had to sit and listen to me talk endlessly when I came back to pick up my car. Nothing but positives things to say about all the sales team and the finance person, Brooke.Pat Spurlock

kurialacherry

22 de sep. de 2011

Eric Karban's salesmanship, courtsey, patience and full attention to our needs was very good. Keep up your great personality. A good asset to this dealership.ThanksTony

ggosnell30

19 de sep. de 2011

The staff at Ford Country was delightful. Everyone was more than helpful and courteous when goingthrough the lease process. I completed my online survey and gavegive the dealership, staff, and customer service the highest referral. I lookforward to working with them again on my next purchase.

mhadcock

9 de sep. de 2011

My sales consultant, Arthur Starr, was very professional & knowledgeable. Also not high pressure. He was a pleasure to deal with. I enjoyed the car buying experience and would highly recommend both Art and Sam Pack's Ford Country of Lewisville!!

kristengraham

9 de sep. de 2011

Greg was extremely friendly and made me feel very comfortable. The car we decided on was at a different dealership, and was supposed to be identical to the car I drove. I felt like there were a few differences, but it also could be in my head. The steering wheel on the Escape that I received did not have the telescope feature, which I was under the impression that it was supposed to, and I felt as though the seat sat much higher that the one I drove (even though the seat was as low as it would go.) There were also a few scratches on the vehicle (which I was promised that I could take it in and get buffed out at no charge.) Another problem was that the day I bought it, the "TIre Pressure" light came on...all the wheels look fine, so I'm assuming it's the spare, which I'm hoping can be filled up when I bring it back to get the scratched out. ALso, the Air conditioner makes a clicking sound when it's on levels 4 and 5, which I would also like to have looked at.The price of the car was fine, but I wasn't too happy with what I received for my trade-in...We had just but $2000 into the car, and we only received, $2,500 for it. Even though it should have sold for at least $3,500.

Mgast

8 de sep. de 2011

This is the sixth car we've bought from Ford Country of Lewisville in the past 12 years, and the purchase experience just keeps getting better with each car we buy. They must do a great job hiring or training their team, because all the people we dealt with ... from the sales agent, to the finance manager, to the service manager treated us with respect and friendliness. whenever we had a question that couldn't be answered by the sales agent or finance manager, they were quick to bring in "someone who knew." My wife and I frequently recommended Ford Country of Lewisville, and we will continue to do so. We always look forward to getting our car serviced, because we always run into people who remember us ... and they always make sure we're still happy!Ford Country of Lewisville gets two thumbs up! Marty & Maura Gast

chase182

6 de sep. de 2011

Tom Martin was the most honest and genuine car salesman I've ever dealt with. It made my car-buying experience awesome. No buyer's remorse here. I will send anybody I know to see Tom.

slifko50

5 de sep. de 2011

great customer service - friendly sales person - had car cleaned before driving off lot - good price for car - fair lease - friendly finance person - very few forms to fill out

jrut

3 de sep. de 2011

I am rarely pleased with a car buying experience and, actually, before I came to this dealer I had tinkered with the idea of buying a new car for some months. I wasn't really planning on closing this deal THEN I met Dennis Gooding.Dennis is a class act - knowledgeable of the vehicles, understanding of my concerns, and careful to make sure I got the both the vehicle and deal I wanted. This is a rare combination of skills and a real pleasure - a surprise. I got a great deal, excellent service (even the tiny fixes and small things I thought about after I drove off the lot).If you are going to buy a car, seek out Dennis...he is a rare commodity and a real gentleman. Thanks Dennis!

jtstamas

31 de ago. de 2011

A special thanks to Tony Fuentes and Dennis Gooding for an outstanding experience! All of the Ford Country staff members are professionals and are always courteous, helpful, knowledgeable, friendly, and provide outstanding service.Thank you,James

sharmaycpa

25 de ago. de 2011

I purchased a house in Lewisville last year, Sam Pack's Ford Country of Lewisville is at the same exit I take to go home. So when it was time to trade in my 2004 Ford Explorer (my third Explorer) I new I wanted to start a relationship with the Ford Dealership that was the closest. I liked working with Art because he respected the fact that I knew what I wanted and he didn't try to sell me something else.

gfeigletx

21 de ago. de 2011

Salesman listened to my needs to help select the truck I needed. My wife hates to deal with dealerships but thought this was the best experience she has ever had in purchasing an auto.

r.fillingim

19 de ago. de 2011

Sandy was extremely friendly and helpful. He helped me in deciding which model to buy yet he never pushed one vehicle over another. He could see that I wanted the Transit Connect and and showed a lot of patience when I'm sure I was not the easiest sale he ever made, nor the quickest. I felt comfortable in my dealings with Sandy and believe he is a man who can be trusted.

nikki.stecki

15 de ago. de 2011

Purchasing my Mustang from Jim Houghton and Brooke Dobbs was a pleasant experience. Jim let us test drive a couple vehicles and went over the details of them for us. When we were still debating between the Mustang and a Camaro, there was no pressure from Jim. While we we're debating, he found the exact color/style that I was looking for, this helped with our final decision. When we came back to work the numbers, Jim helped with this as well. He was able to get us where we are comfortable with the payments. Brooke also helped with this, and she was also very pleasant to work with. We are very happy with our current visit and purchase at Ford Country and will recommend your company to anyone that we know that are looking to purchase a vehicle any time soon. Thanks so Much!! Nikki Stecki

RKCTI

5 de ago. de 2011

Begining with communication via email and conversations on the phone, we knew there was going to be something different about this experience. From the moment we entered the parking lot that was confirmed. The personel greeted us immediately and directed us to Tom. He went over the various aspects of our Super Duty and explained in detail the "bells and whistles" of our truck. Brooke in financing had our paperwork ready, was very friendly and helpful. Before leaving Tony verified that all of our questions had been answered, and made sure we were happy with the truck.

jimnat07

3 de ago. de 2011

It was my first time ever buying a car and they made it a great one. Eric wasvery helpful and knowledgeable as well his manager Paul worked hard getting me the right financing plan. I will definitely recommend Sam packs Ford Country of Lewis ville.

stoked_7

3 de ago. de 2011

Tom Martin was very helpful in assisting us with a new vehicle lease. We were unsure of the correct vehicle or that the Ford was our best option. After speaking with Tom for a time we knew that the Ford was our best choice, even though we had many other cars we were looking to lease. Walking into the dealership, we had a friendly encounter with everyone working. Tom made sure we knew when to expect the vehicle to come into the dealership from Ford. We were also happy to know that the car was ready and prepped to drive off of the lot when we had scheduled, with no delays. We would gladly recommend Sam Pack's Ford Country and Tom Martin to anyone buying or leasing a new car.

rdthomason

3 de ago. de 2011

Had a great experience with my new car purchase. Sandy followed up on a stop by I had made and encouraged me to come back.I returned and purchased a new vehicle. Very positive experience. Friendly, upbeat and eager to assist in any way needed.Throughly enjoyed Sandy for the sale and Brooke for the $ end of the transaction.This is the 2nd vehicle I have purchased from Ford Country. I will be back.Robbie Thomason

dixonl

3 de ago. de 2011

Due to the severe hail storm in the DFW area in June, we had 2 cars that needed a great deal of repair. We decided to go with the purchase of new vehicles. I have owned Ford vehicles for the last 30 years so when I look for a new car, I always go to Ford first. Tom Martin has sold us the last 3 vehicles we owned and we were very happy to know that he was able to help us at Ford Country. He is very knowledgeable about the vehicles,the incentives offered by Ford and the financing available. He made the process easy to understand and was very patient with us as we made the decisions about which vehicles to purchase. Mr. Martin put our needs first and was very in tuned to what we were interested in. One of the cars being replaced was my daughter's car for college. Tom was very helpful as we shopped for a vehicle that was safe for her drive and would also offer her great gas mileage. The cars we purchased have many "high tech" items and Tom has been very helpful as we learn to use the options. It is nice to know that we have a local dealership, Ford Country, that we can not only purchase a vehicle from but can also count on for guidance and help as we "learn" all about our new cars. Thank you to everyone at Ford Country for the great experience but most of all ..Thank you to Tom Martin for being so helpful.

Murry

3 de ago. de 2011

We weren't certain that we wanted to buy a Ford Escape when we went in for a look. Dennis was very knowledgeable regarding equipment packages, features, financing options and rebates. He assisted us in looking at several models and test driving selected vehicles to determine compatibility. We ended up with a new 2011 Escape Limited that my wife likes very well. Dennis was very accomodating in every way. This was one of the most pleasant car buying experiences of over 20 new and 18 used vehicles I have purchased.Regards, Murry Cathlina

jrose1

3 de ago. de 2011

Mr. Bratcher was extremely helpful during the entire process of purchasing and finding my new escape. He went above and beyond to find my car.

cel2

3 de ago. de 2011

Micheal Bratcher was immediately responsive. We called and emailed with questions on the vehicle we purchased and he followed-up instantly. We visited several Ford dealerships and the perception at some was-that they did not want to sell cars on their lot. Several times, we had to enter the showroom and ask for someone in sales. This was not the case in Lewisville. We talked to one of the managers as well (Paul) and he very friendly. The lady we visited with in the business office (I cant recall her name) was prompt and helpful. Her attitude was excellentat 8:00 p.m.Weve purchased between 6 and 8 vehicles over the last 13 years and this was, by-far, the best experience we've had.When the time comes, we will drive to Lewisville again.

wx5akk

2 de ago. de 2011

In all my days of purchasing a vehicle, I have never had a more enjoyable experience from Ford Country in Lewisville, TX. Not only did I receive the friendly service I had heard about, I was met with no hassles or pressuring whatsoever. Just because I saw on vehicle and it wasn't exactly what I was wanting didn't change the attitude of Mr. Dwight Starnes (the salesman) but rather he helped me with no pressure to find the right vehicle just for me. To make my visit and experience my enjoyable, Mr. Starnes was very personable with me and able to communicate to me so I didn't feel pressured or that there would be ill feelings if I had decided to not purchase a vehicle. In addition, Mr. Tom Andrews, the Finance Director, was just as personable and communicated to me perfectly as to my options on the purchase. Again, I felt no pressure whatsoever and was able to communicate to me in a no-pressure way. I will definitely recommend this dealership to all of my friends as I walked out of there with a 2011 F-150 Super Crew pick-up truck and couldn't be happier. Keep up the great work, Ford Country!!!

CBader

1 de ago. de 2011

From the moment we pulled up and entered the building, everyone was extremely friendly. Customer service is definitely at the front of their minds and it comes out in their interactions with the customers. Because we were buying a new car, we did not experience the "quality of work", but I suspect that is very good as well. Everyone was very friendly and even the GM came over to say 'hi' during our time there. The pricing was excellent. All of these factors contributed to a wonderful car-buying experience, and will be a reason we return to buy another vehicle there. Thank you to everyone involved!

pkvir

1 de ago. de 2011

Ford County in Lewisville is a breath of fresh air when it comes to car dealerships. Not only do they use a non-pressure approach to selling vehicles, they appreciate you before, during and and most importantly after the sale. The staff is very freindly and knowledgeable and I will continue to take my business there. Oh yeah, there service department is also great. I have to pass another Ford dealership to get to Sam Packs Ford Country, but the extra drive is worth it.

ocalk

29 de jul. de 2011

We would like to commend Eric Karban for the fine job he did in working with my husband and I in picking the right vehicle for our lifestyle for the next few years. Eric is refreshingly honest, and truly listened to our requirements and worked with us to meet our budget. Eric has a no pressure sales approach, and we appreciated that. You have a fine salesman in Eric, and we liked your dealership very much.Thank you Eric and Keith! Kimberly & Otis Calk

loutodd

27 de jul. de 2011

I requested information through USAA and received a prompt reply from Tom Martin. I made an appointment and was greeted at the door when we got to the dealership. Both Tom and Tony were very helpful and made the process of buying a new car very pleasent.

sjw00d

26 de jul. de 2011

Sam Pack's Ford Country customer service is excellent. From sales to service my experience was exactly how I thought it should be. I was treated with respect and consideration at all times, and offered a fair price with no pressure to purchase. Follow-up service was top-notch and my questions were answered accurately in a timely manner. My salesperson, Michael Bratcher, worked hard to find exactly the model and features I needed, while never pressuring or resorting to typical sales tactics. I highly recommend both Michael and Sam Pack's Ford Country.

Philip E. Webb

26 de jul. de 2011

From the moment I arrived at the dealership, everyone I talked to are provided a service was kind and knowledgable of the processes involved. Every effort was made to find the car I wanted, and to give me a fair price for my trade in. I was very pleased with the results of transactions, and I am very happy with our new Edge.

Wccoach22

25 de jul. de 2011

Best dealership there could be. They are a very friendly staff that never once hassled me. They worked very hard to find the perfect f 150. The general manager was great. I will not buy from another dealership again.

Bill Baggett

25 de jul. de 2011

Greg greated me in 100+ deg. heat. I advised him that I would not make a decision today, but I knew about what I wanted. He went right to work locating the truck I wanted, but the truck, in the color I wanted was at a dealership 150 miles away. He quoted me a price and even told me where I could look art a similar truck in the color I had selected. The next day I looked at the truck in my color and went back to Greg, and we made a price deal about an hour before closing.I sat down with Brooke to do the financing, and after a long day she was cheerful. and patient in explaining my options, and answering my questions. We completed the transaction and Ford Coutry sent a driver about 150 mmiles north to pick up my truck. It was deteiled and ready at Ford Country the next day. Greg was in constant phine contact with me durong the process advising me of the status.Verty pleasant buying experience made possible by dedicated people.Bill Baggett

elviramoon

23 de jul. de 2011

Jim Houghton was knowledgeable about Fiestas and did not pressure me to purchase one. He gave me a good price on the vehicle I purchased, and I was in and out of the dealership in 2 1/2 hours from the test drive to driving my new car off the lot. He showed me how to use the Sync system and offered to go over it again after I'd had the car for 2 weeks to ensure I understood how to use the features. He also arranged for me to use a loaner car while my car was in Service getting the windows tinted.

jackal98

22 de jul. de 2011

The Sam Pack dealership was clean and the sales people were friendly.I called ahead to see if the car was there because it was difficult trying to find a 2011 Mustang GT. Art acknowledged the car was there & he was very helpful in showing the car upon my arrival. The test drive went well along with the financing. I would say this was the easiest car purchase I have ever made. Art, along with the financing department placed me in a car that made me happy.I will definitely be back in a few years for another car or truck.

maplesken

20 de jul. de 2011

I totaled my vehicle on my way to visit my daughter in Dallas. I visited the dealership to see what deals they currently had and they made me a wonderful deal on a brand new 2010 F-150. I was in and out of the dealership in about an hour or so. The whole process was very quick and the folks at the dealership were extremely professional and friendly. I would not hesitate to drive from Mississippi to Dallas to buy my next vehicle.

danaruge

20 de jul. de 2011

I had an exceptional experience purchasing my new F-150. Dwight was an excellent sales rep. I inquired about the vehicle online and he promptly answered all questions. I then requested a test drive and this went very smoothly and while I did the test drive he had my trade in vehicle appraised.Throughout the negation process Dwight was very up front and answered all questions. When I went to pick up my vehicle, Dwight took the time and explained all my options and interior buttons. He also set up my cell phone on the synch system and we tested it.I am very pleased with my new truck. I look forward to many years of reliability.

dhbagley

15 de jul. de 2011

Good experience, very little hassle and no "high pressure" tactics. Dennis was excellant to work with, very informative and helpful. He offerred further assistance if required on any function of the new vehicle includeing the Sync features. Dennis has also been very responsive in answering my emails or other requests. The only improvement that I would like to see is the amount of paperwork that has to be gone over and signed for a new vehicle purchase. That is somewhat excessive.All in all, a good experience and I would recommend Dennis and the dealership to my friends and associates.

tmarr

8 de jul. de 2011

Working with Mr. Houghton was by far the best experience that I have ever had at any car dealership. We fealt no pressure and Mr. Houghton was very courteousy. He worked very hard to get us into the vehicle that we wanted. I ill refer him to all my friends that are interested in purchasing a new Ford.

johnhovis

7 de jul. de 2011

Dwight Starnes and the entire group at Ford Country are business professionals. All the facts are presented, all the options discussed and a real caring of doing the right thing for the customer. The perfect buying experience using Dwight Starnes and Ford County Lewisville. John M. Hovis

mtanner13

30 de jun. de 2011

Best car buying experience to date. Tony and Jim worked wonders for me in sourcing my car from another dealership, finding additional discounts, taking care of a small paint/clear coat issue prior to delivery, and even getting me a better finance rate than my Federal Credit Union could. Top notch dealership that has definitely earned all of my future Ford business.

RayIrwin

29 de jun. de 2011

My wife and I were very satisfied with our interaction with our sales professional, Dwight Starnes. He managed to meld the highest degree of friendliness with obvious knowledge of every aspect of his product(s). His work in finding the vehicle we wanted went well above what we had expected from anyone these days. We will certainly recommend Dwight to anyone we know is in the market for a car, and we congratulate Ford Country Lewisville on having hired such an outstanding gentleman.We also were very impressed with the young man in Finance who handled our closing, Keith (I'm sorry we don't have the last name). He handled our closing better than anyone ever has, with courtesy, efficiency, and expertise. Ford Country is lucky to have him in place as well.

SBirey

28 de jun. de 2011

My experience with Ford Country, both past and present, has been nothing less than exemplary. Everyone I encountered, from the front desk, to the service cashier and all those employees in between, were courteous and more than helpful. My sales person was the best, knowledgeable, and more than willing to do what he needed to assist me in my decision to buy from Sam Pack Ford of Lewisville.

l0ngh0rn

22 de jun. de 2011

Excellent customer service, no hassle pricing, timely communication and follow up. John was knowledgeable with the new truck and Ford was a big help with the trade-in. Looking forward to our next family purchase there.

mosimmons

22 de jun. de 2011

Tom took great care of us. When it comes time to get a new 150 I'll be headed his way. The only blemish on an otherwise great buying experience was getting iced and pushed into the extended warranty/financing discussion with Brook even though I made it clear I wasn't interested in either. The blame for this lies with the sales and financing teams. Don't let that sway you. Ford is making money for a reason. Great cars. North Country is selling cars for a reason. Tom Martin.

mahnhut

20 de jun. de 2011

Already the second vehicle purchased from Tom Martin, this time we just negotiated over the telephone and I just came in to finalize the deal..... Guess what, if I will ever buy another car and Ford has a model that addresses my needs, I know where I will get it.

branderson_tx

8 de jun. de 2011

the experience was hassel free and easy.. no pressure and I got exactly what i wantewd in a vehicle. thanks for a great buying experience

jvillelaigs

8 de jun. de 2011

Through a laborious 4 month period we worked with Mr. Dwight Starnes and had terrific service and solid advice and bought the truck that we wanted....

KJ Farm

8 de jun. de 2011

This is our third purchase of a new Ford truck from Sam Pack's Ford Country in Lewisville. Couldn't have had a better experience dealing with them. We gladly recommend this dealship to anyone. Great folks to work with from the time you are greeted at the door, until you drive out with your purchase!!!

pkim19

4 de jun. de 2011

They went above and beyond to get the car we wanted at the price we needed it at. We had nearly given up on getting the car we wanted when another dealer said they couldnt do it. But Sam Pack was able to make it happen. I would highly recommend this dealer.

tccoleman

2 de jun. de 2011

I have purchased five vehicles over the last five years and of all the sales people I have dealt with Greg has been by far the best. He went above and beyond to find the truck I custom built on the website. He was great in dealing with my changing requests,keeping me informed, responding to my phone calls, and not pressuring to close the deal. Greg was more interested in getting me the best value truck that met my requirements than selling me the most expensive truck. I would definately return and buy a truck from Greg and FordCountry - Lewisville again.

fsubulldogfan

2 de jun. de 2011

Great Customer Service, Outstanding Communications thought out the entire process. As currently purchasing a 2011 Ford Explorer, stock has been limited. Tom kept open and excellent communications during this process and wait time in the arrival of my vehicle at the dealership. Will defiantly recommend Tom; when our family/friends are looking for their next vehicle. Thank you!

mahnhut

2 de jun. de 2011

Already the 2nd vehicle I bought.... Appreciate the no-nonsens approach of giving me a great price without the "traditional" games. Just plain answers in either yes or no and none of this " I am on your side, I will see what I can do" time waster. So overall a good experience

rthudgins

1 de jun. de 2011

Tom Martin and Tony Fuentes are the best salesmen you will find anywhere! The customer service and friendliness of the Ford Country staff is exceptional. They make sure you are completely satisfied with your purchase, and that you are getting the most for your money.

jeanne2072

1 de jun. de 2011

Our experience with Jim Houghton at Sam Pack Ford Country was very good. Jim was very informative and responsive without being a high pressure salesman. This was our third vehicle purchased at Sam Pack Ford Country and I am sure will not be our last.

mightymyc

31 de may. de 2011

I really liked doing business here. The staff, especially Dwight are very courteous, professional and friendly. They really made my family and I feel welcome. Dwight is amazing. He knows his stuff and put absolutely no preassure on me to buy. He listened, actively listened to my wife and I. My experience overall was excellent and they made sure we left with the financing that will fit our budget. Great job! In fact, we came back a month later and got a car for the wife.

mkrafft

25 de may. de 2011

I first went to the Dealership on May 14th to look for a vehicle for my wife and met Eric because I was looking on line earlier in the day. I had just come from a dealership where the sales person had lied to me about a car that was going to be available for my wife to drive. The vehicle was not even at the location for the appointment time. Lost sale to that dealer.My wife and I met Eric and test drive a 2011 Taurus and my wife was pleased with the car. We set an appointment for the next Saturday at 9:30 am on the 21st to look at a trade in and see if we could make a deal on the Taurus.I arrived at about 9:00am, because old guys do that, and was met by Eric who even though I was early was ready to do what was necesary to make my purchase as simple as possible.At about 12:15 that same afternoon I had my wife drive over and pick up her new car. She loves it! The experience was friendly, constant and helpful the entire time from the entire staff. Thanks to the staff of Lewisville Ford!!Mike Krafft

rcwidner

19 de may. de 2011

Greg made the whole process very easy. I had to test drive three different cars to find the right one for my wife and I. Greg was patient with us through this process. Greg was helpful with the features of each different car we tested that was helpful in making our final choice. The exact car that we wanted was not in inventory so Greg helped us find the right car in the Dallas Ford inventory. It was too late to transfer the car that same day so Greg arranged for us to drive a loner of the same model. Greg then picked up our new car the next day had it prepared for delivery to us. Good job.

djackson9760

19 de may. de 2011

Excellent service, will return again and send everyone I know that is interested in a new or used vehicle. Tom was awesome in explaining all of the new features and the extensive electronics of my new Explorer he is a keeper Sam Pack, he represents you company well.

Melonia Long

18 de may. de 2011

Tom Martin went to bat in a hurry to help me get the car I wanted after my first purchase from him was totaled in an accident. He responded to my emails promptly. He answered all my inqueries about the new 2011 model. He went out of his way to find exactly what I wanted, then he gave me a great price without adding things I didn't need or want. Then, when I went to pick up my tags, he came out and showed me some cool things I could do with the SYNC system like getting directions and stock quotes while driving. That Rocks! This is the second deal I have made with Tom and Ford Country of Lewisville. I did all the research on dealers in the DFW metroplex when I made my first purchase last year, and I wouldn't go anywhere else. Tom is top notch, high class. Don't mess with perfection. Ford Country treats you like family.

rbtxtn

18 de may. de 2011

I contacted the dealership along with several others over the internet and David gave prompt attention. I am still waiting for some of the others to make their INITIAL contact! He was very helpful in getting a deal done and had my vehicle ready and waiting when I arrived to process the paperwork.This is not the first car I have purchased doing the majority of the process online but it is definately one of the easiest. He also went into great detail as for the features of the vehicle and even helped set up the Sync account and pair my phone. Overall, I would give David and the people there at Ford Country a 5 star rating

tdbrown75

18 de may. de 2011

I have been taking my car in for service at Ford Country for a couple of years now, but never purchased a car there until this past weekend. It was a great overall sales experience. Dwight was very knowledgeable and easily answered all my questions. No pressure sales with a great price, I was in and out in less than two hours. By far the easiest new car buying experience I have ever had. Also great post sales experience and support.

All Around Lawn Care

9 de may. de 2011

This is our 3rd time to work with Dwight in purchasing a new vehicle. He is great, easy, quick, and friendly part of the sales team. We would highly recommend asking for him when you go in. Our latest purchase was a 2011 Ford Exloper which we had to special order, it arrived about 3 weeks before the expected delivery date and we are very happy with it so far!

edwardstx

6 de may. de 2011

Very Pleasant shopping experience. Was greeted promptly, made to feel comfortable, and not pressured. Dwight spent the time we needed to have all of questions answered and offered to help in any way possible. Exceeded my expectations for the visit. We did not make a purchase on our first visit, but returned to place an order. Everything went smoothly and as discussed.

rlborger

6 de may. de 2011

Very professional group at Ford Country of Lewisville. I was able to obtain the F-150 I wanted at a very reasonable price. Service has been excellent. Only one small issue in our many trips to the service department and that issue was resolved quickly when it was pointed out.

GLENNHANLEY

4 de may. de 2011

Dennis Gooding was the best! In the past I have suffered through painful car buying experiences and I was expecting another when I entered ford Country of Lewisville. I couldn't have been more wrong.Dennis was pleasant. He applied no undue pressure. He was knowledgeable and very friendly.I must also say that he was very patient as my wife and I waffled between two models of new Fusions.In the end we made a choice to purchase and Dennis made the entire experience a true pleasure.I want to note that Dennis came in the meet my wife and I on his day off and stayed until all the paperwork was signed. Unbelievable!!Being in Sales management myself, I can honestly say that Dennis exemplifies what a true professional salesperson should be. I hope you never lose him because I intend to return to Sam Pack's Ford Country of Lewisville for my next Ford.best regards,Glenn C HanleyCorinth, Texas

daddydallas55

28 de abr. de 2011

Greg did a great job of working with me and my son. We bought a used Fusion (06) and a 2011 Explorer Limited and he was very helpful, knowledgeable and friendly during the entire process. He also was very helpful at explaining the nav and entertainment system after the vehicle was purchased.

Garyr624

27 de abr. de 2011

My experience with Tom Martin and the Sam pack Ford family changed my mind about car dealership totally.He made you feel part of the family.He knew what I wanted and needed through our internet and phone conversation.He did not try to sell me anything I didn't want or need.The price of my truck was even better than what I excepted.I have already refered two of friends to him.When it's time for my wife to get a new car this will be the only dealship I talk to!

ehsmajor_ecu

26 de abr. de 2011

The guys at Sam Pack Ford gave me the best deal on the 2011 Taurus SHO, within a six hundred mile radius. I never had to hassle on the price and beat our local dealer by a thousand dollars. I would definitely check with the guys at Sam Pack Ford for our future purchases. Once again, Thank you, Sam Pack Ford!

lilmisssmiles

21 de abr. de 2011

Dennis was awesome. He took the time to go over everything and even helped set up my sync system. He told us about all the features and services sync has to offer. My husband bought a 2010 F-150 at another dealership and Dennis told us information about the sync that my husband hadn't been told. I had such a positive experience at this dealership, everyone was very friendly and informative. This is the best dealership we've ever dealt with.

camdogman

19 de abr. de 2011

I was looking for a very specific car, and I had spoken with several dealerships already. In fact, I had 4 other salesmen telling me that they could get my car in their lot, some that were a lot closer to where I live. The reason I chose Ford Country is because of the honesty and integrity of the sales person I was in contact with (Eric Karban). From the start, Mr. Karban was honest, gave me straight answers, and a fair deal.My car was traded from some other dealership in Oklahoma. Thank you for your time and effort in getting the exact car I wanted.

Byron Crump

18 de abr. de 2011

I have bought several cars from Dwight Starnes and have referred several people to him. I recommend him without reservation. He has always done a great job and has never given me the run around. He makes buying a car easy. Thank you for ordering my Boss 302 for me and putting up with me!

davarcox

14 de abr. de 2011

This without a doubt was the Best car buying experience that I have ever had. From the time I walked onto the lot until I drove off and even now am experiencing the highest form of customer service. I have felt appreciated by everyone I have had contact with there at Ford Country. Dennis went above and beyond making sure I was taken care of and got what I wanted. I commend them all!!

mrc1969

11 de abr. de 2011

Everyone was polite, courteous, accommodating, knowledgeable about the vehicle. Tony, the manager made sure that everything was taken cared of on time. The part that he ordered was ordered and done with little time of waiting. He is very efficient. Robert made sure that we were taken cared of by the staff who showed us everything about the electronics.

scott.mcneal

6 de abr. de 2011

it was very easy to work with Greg on searching for the right vehicle. He was very prepared about the features of the car and was eager to help me find the right color Ford Edge. I was treated very professionally and my expirence was very positive with Greg and the dealership. I will recommend anyone who asks where I got my Edge to vist Greg at Sam Pack's Ford in Lewisville.

gtrew9

6 de abr. de 2011

Both Dennis and Keith consistently listened patiently to my many questions about the vehicle and the purchasing process. Their answers were clear and helped me make a confident purchase decision. If they did not have an immediate answer, an effort was made to find the information I requested. I appreciated their respectful, low pressure, approach throughout the entire process. They are a credit to themselves, Sam Pack's Ford Country of Lewisville, and all the other Ford employees.

Tuffy2

6 de abr. de 2011

I am pleased to recommend Sam Packs Ford Country of Lewisville as a high quality dealership. Our family has been in the market for a smaller more fuel efficient car for some time. In the Saturday paper, we noticed an ad for Sam Packs Ford Country of Lewisville. We decided to go check them out since our last three car purchases had been at another car dealership we were sure we would return to the previous dealership but we would go look. The customer service and overall experience was terrific. Jim Houghton, our sales consultant, was patient with our questions and listened to our desires concerning the car we wished to purchase. With the various incentives offered on the Ford Focus through Fords factory rebates and the dealerships incentives, we were able to purchase the car we needed at a great price. How do we know it was a great price? We checked it out on truecar.com price trend reports. Thank you Sam Packs Ford Country of Lewisville for a positive experience.

ppetty66

4 de abr. de 2011

Interaction started from the internet. It went well and Dwight matched the price of the trucks from another deal in Texas on ebay. The actual sale process went very well also. They didn't have the exact truck I wanted but had one very close. I thougth the deal went smooth.

srcowgirl2

4 de abr. de 2011

This was the easiest car purchase I have EVER had. Jim and I spoke on the phone prior to me going to the dealership so he knew exactly what I wanted, what I wanted to pay, what I had to put down and he had picked out a couple cars for me to drive when I got there. Everything was set up and figured up for me so quickly. Everyone there made it clear that customer satisfaction was their main goal and they made sure every question I had was answered and everything that needed to be done prior to delivery was done. Jim noticed that there was a scratch in the door handle and told me how to get it repainted, and I hadn't even seen it. I will most definitely do business with Jim, Kevin and company again. When I took my car in this morning to have the window tint done, I was there less than two hours. Excellent customer service!!!Tami NelsonJustin, Texas

willdee1112

31 de mar. de 2011

Mr. Bratcher was so helpful in showing two different vehicles side by side and worked on getting me in the vehicle at what I had asked for. Then thru the financing time, he was so helpful in getting my truck ready when I got there. And then when I showed up to pick up my truck, Mr. Ruiz greeted my wife and I and even checked on us to find out if there was anything else he could help out with and he told us that we qualified on the X plan there my wife work but to find out the price I was offered was better then the X plan. And then the finace person, Jesus, was extremely courteous and through with all the different package offered.

gfurguson

31 de mar. de 2011

Wonderful experience because of these 3 men. The F&I man was Jesus and I forgot his last name. I have dealt with the dealership on two prior occassions and they have treated us excellently each time. I know the Service Manager John Goddard because he has worked on our cars for about 5 years. Everyone at Sam Pack has always been great with us! I recommend them to family and friends.

Patrick Bering

30 de mar. de 2011

Lewisville Ford was the more friendly hometown dealer we visited. After visiting 3 other locations, we felt as though no-one really cared for our business. Lack of good customer service was the most noticeable factor. David and staff at Lewisville Ford made sure we were comfortable, offered us drinks and checked on us often. Even afterpurchase of vehicle, David's outstanding customer service continues to shine.

mhogan

28 de mar. de 2011

If your looking for a Ford product and haven't purchased one yet I would highly recommend going to see David Aldred at Sam Pack's Ford Country of Lewisville. I have purchased a few cars in my life but I must say that my experience with David was the best yet. I knew what I wanted and researched the price prior to arriving at the dealer. The car was for my wife and she was a little picky. David was extreemly helpful, patient, and never pushy. When it was time for negotiating a price David was very fair. No games, no gimics. In fact we settled very quickly on price. That was the easy part! My wife finally settled on a color of car that was only found at another dealer out of town. The next day David worked on his day off to personally retrieve the car for her and had it ready for pick up that evening.David, I want to personally thank you for the most pleasent car buying experience I have ever had!

robboyd

27 de mar. de 2011

Purchasing my new Ford truck from Tom Martin recently has easily become my most pleasurable car shopping experience ever. Tom and his team at Sam Pack did a number of things really well:1. No hawking customers in the parking lot - friendly people all around when I arrived...but no high pressure sales tackling upon arrival.2. Straightforward - upon meeting Tom, everything became an easy paced learning experience that followed my pattern, not one Tom may have wanted to force.3. Respectful - multiple examples of Tom going out of his way to prepare paperwork, gather information in advance - anything e could do in respect of my time seemed to be done. I can't stand how much sitting around has to happen during haggling, preparation of some sort or whatever else has to happen...this was not present at all in this exchange Very nice. 4. Moment of Truth - We already had one opportunity for failure here when a simple, but potentially big error, was made on the interior of the vehicle - Tom not only fixed the problem in a way I was not aware was possible...he saw a way to respect my time even further by prepping a few additional items and saved me a trip back to the dealership.Would I recommend Tom Martin at Sam Pack? Absolutely. Visiting a car dealership has always been an anxiety inducing experience. Now, not so much.Respectfully,Robb Boyd214-636-6653

Ashley Popp

23 de mar. de 2011

It was a great experience with Jim, he knew the vehicle and took care of what we were looking for in the Flex. He called other dealerships to find the car we were looking for but we ended up with one on their lot. Great experience! And it was easy, which is even better.

tnokes

23 de mar. de 2011

Vanessa and Kyle helped us through the entire process and worked with us on our bugetary needs. We came in looking to buy two used vehicles but were able to leave with two new vehicles at little over our planned budget but what we were looking for initally. Great overall buying experience.

Ciarac88

23 de mar. de 2011

Michael was very helpful with my purchase, he worked his hardest to get me to get the car I wanted to purchase. He was much friendlier and approachable than many of the other sales associates. I would suggest him to any of my friends or family. Whenever I need to buy a car again I will go to Michael for my sale.

jackandsam

22 de mar. de 2011

I was driving home from work and decided to exit I-35 and drive through the Sam Pack Ford lot in Lewisville. I stopped to look at some F150 supercrew trucks. Dwight approached me and asked if I needed any help, I told him I heard a commercial on the radio for another Ford dealer advertising $11,000 off MSRP on 2010 F150's. Dwight told me he could also show me $11,000 off MSRP and took me to a new 2010 model F150 supercrew. Dwight had his team appraise my trade in and offered me a fair trade price along with the $11,000 off MSRP. I appreciate his sales approach, he was honest, fair and not pushy. This was a very positive buying experience.Thanks!Jeff

voxfugit

22 de mar. de 2011

I went in not sure if I could afford a new car only knowing I needed one. Dwight and Tony were great helping me evaluate my options and then finding a car that fits my lifestyle at a price I could afford. They went out of their way to bring one of the cars to me so I could test drive it as I hit up against a deadline. It was a wonderful buying experience and I am pleased with what I now drive.

Aliciamize

22 de mar. de 2011

This is the first time that I have ever bought a car, where the experience was pleasant. I had a great time! Dwight was terrific! I have already started spreading the word. I was a Chevy girl... I love my new Ford so much that I think I have converted! Thank you Dwight and Ford Country!!

heidileannbaker

21 de mar. de 2011

They all did as much as they could to get me out of my Mustang and past the negative equity. My husband was the one that was up there with them working the deal. He said they were all in one room calling banks and working deals and when something came up it was literally down to the penny to get me a new car. They were all so helpful and encouraging. They called me and my husband by our names like they were our friend. They all truly deserve more thanks than I can give them. I appreciate this dealership so much and am very thankful.

krbrouillard

21 de mar. de 2011

Once again I've had a fantastic experience at Sam Pack Ford Country!! This is the 2nd car I've leased from them and it won't be the last. They are always friendly, patient and eager to help the customer. They make the process of buying or leasing a car as smooth and simple as possible. They make what can be a daunting, stressful process an enjoyable experience. Tom and Keith were very accommodating, allowing me to get my new car and complete all the paperwork on my dinner break and got me back to work on time! I highly recommend buying a car from Tom and the Sam Pack Ford Country folks!!

hnhgrove

18 de mar. de 2011

Sam Pack Ford in Lewisville provided an exceptional sales experience. The staff was professional, pleasant, and ensured a hazzle-free purchasing experience. They listened attentively to my needs, and made recommendations to ensure I received the best product and options. All members of the Sam Pack team, including Sales, Service, Finance, etc., were focused 100% on customer satisfaction. I would recommend them to anyone interested in purchasing a new Ford.

drdra

16 de mar. de 2011

I would have to say that this new purchase was as close to a perfect engagement as anyone could expect. I was in and out of the dealership, driving away in my new F-250 in 39 minutes. Though I did have a couple of phone conversations prior to visiting the sales office, this experience exceeded my highest expectations and I may have set a new world record for quickest purchase ;>). Tom Martin was friendly, thorough and efficient and I truly could not have asked for anything more. This is my 4th. vehicle that I have purchased from Sam Pack and the experience just keeps getting better. I am a customer for life.Another reason, maybe the main reason, that I continue doing business there is the on-going service after the sale. My Service Manager, Paul Schroeder, is the best of the best. He truly makes me feel that I am special and treats me with the utmost in professionalism and provides me the highest quality of service. I won't let anyone but Paul handle any form of maintenance on my vehicle.I would highly recommend this team of Tom and Paul for anyone wanting to purchase a new Ford and maintain the vehicle in top condition for many years after purchase.My hat is off to Sam Pack for hiring, training and employing these top notch individuals.

captaa

14 de mar. de 2011

We have purchased 5 Fords from Ford Country and have had nothing but excellent relations with the sales persons. David Igarashi was exceptionally knowledgable, friendly and courteous. He is a real asset to your local dealership and Ford in general. I will have to tell you that while I have been impressed with the Ford product for sometime now, I was particularly impressed with Ford not taking a bailout.Sincerely,Chris Grimes

laurensandberg

10 de mar. de 2011

I have purchased three vehicles from the Ford Country dealership in Lewisville. I have had great customer service every time. Jim HOughton has helped me out a great deal and made sure that i was placed in a car that is safe and dependable. The whole team is fast and on top of their game. They all do their best to make sure that the customers satisfaction is great. I would and will recommend them to anyone and everyone.

rhocking_11

10 de mar. de 2011

Michael was very helpful both before my wife and I visited the dealership and during. Unexpectedly also after the sale was complete.I had previously contacted Michael about a Fusion and he happily showed us several that met our criteria, we test drove the pick of the litter and then asked him about an Escape. He took that in stride and showed us several and we test drove one. No contest it was the Escape hands down. We bought the one we drove too.In the past, at ANOTHER (non-FORD) dealer, I actually had someone take the keys for my current car (to appraise it) and tell me they could not find them so I had to buy their car. Needless to say a threat to call the police returned my keys quickly and I have never returned.To give a bit of history, I have owned six Fords since moving to Texas about 25 years ago. One was a used Van, one came from a dealship across town (near to where I lived at the time) the rest from Ford Country of Lewisville. A Ranger, a T-Bird, a Crown Victoria, a Mustang GT, and now an Escape. You are not my closest dealership just the best. In my opinion, the customer service you provide at your dealship is second to none. I have talked to others, I feel pressured and forced into decisions I don't want to make. Your dealership treats me with respect and grace and seems to know the decision in the end is mine.I really cannot find fault with anything you do or the various salesmen I have worked with. Michael was the best so far and under extremely adverse conditions. He had two families at the time both requiring his attention and making purchases. He dealt with it with grace and style. He provided a second salesman for reference if we felt the need. Basically he did everything he could to make us feel wanted and accepted and not like we were sharing him with others. I have been in sales that's tough to pull off effectively but Michael is up to the task.I continually recommend FORD in general (Your company business practice of having management take a cut in salary rather then go belly up like some Manufacturers that will remain nameless moved us to stick with FORD) Your dealership in particular gets recommended often because it serves my needs with an excellence that cannot be touched. I have never had a problem that was not resolved immediately and with concern for me.Your sales force is great, and care and concern after sale cannot be beat. Your service department could have broken the deal long ago had they not also been responsive to my every need. They are and I feel in good hands dealing with them as well.Keep up the good work and you will definately keep my business and recommendationsReverend Robert J. Hocking, Ph. D.

larry2deena

9 de mar. de 2011

Will continue to purchase from Ford Country because of the professionalism and thuroughness of John Costen. John has always made the sales process (4 times in 3 years) efficient enjoyable. Dennis Gooding helps cut to the chase and together, they have made me a repeat customers, obviously.

Ken Sykes

9 de mar. de 2011

We researched all of the cross over vehicles on the market and decided on the Ford Edge based on technology quality improvements by Ford and total cost of ownership. We used the USAA car buying service which was easy and efficient. The USAA site led us to Sam Pac and Dennis Gooding. The overall service from the dealer was excellent and the personal touch by Dennis was exceptional. We will be in the market for a new pick up in the next 12 months and we will go directly to Sam Pac and Dennis Gooding to purchase the vehicle.Regards,Ken and Marilyn Sykes

LOCKE0310

4 de mar. de 2011

We had the best experience at Sam Pack's Ford Country of Lewisville. The process was so unstressful and very professional. The salesman, Eric Karban, along with Keith & David in the finance/business office were extremely helpful and worked hard to help us obtain the new vehicle we wanted. We would highly recommend Sam Pack's Ford Country of Lewisville to our friends and neighbors. We will also work again with this dealership on any future purchases.

kelli.babin2

2 de mar. de 2011

After having visited with two other dealerships in the Lewisville area, we found that Jim Houghton was the most down to earth, and friendliest salesperson we encountered. He was extremely knowledgeable about the vehicle and we never felt pressured to make a decision. After listening to what we were looking for, he worked to find one in the area and bring it to the dealership for us to look at. The pricing was very straightforward, he didn't try to hide anything as he thoroughly explained what each value represented and why we were eligible for this discount, etc. We feel we got a very fair deal on our trade-in which helped seal the deal. Once we got to Finance, it was a little discouraging when the paperwork we completed was not entered into the computer accurately, delaying our processing, but it was quickly resolved and we were able to drive off the lot with our shiny new truck.Buying a vehicle is a very stressful activity, as you are wanting to get just the right one and you know you'll be spending a lot of money in the process. Jim made the experience a good one.

slkeen72

27 de feb. de 2011

We went in with the Internet pricing printout of the new 2010 Explorer Sport Trac. Sandy was friendly, non-agressive, and made our visit pleasant. Although they did not allow enough for our trade-in, we purchased the vehicle without trade-in and feel we got a good deal.

desvulcan

26 de feb. de 2011

This entire transaction was a delight from start to finish. We had been searching locally and on the internet for 5 months with no success at finding the right ford vehicle at the right price. Within minutes of arriving at Ford Country, two choices were found and it was easy to make our selection. Once purchased, we drove the new truck 1200 miles to return home in Michigan. The experience was so satisfactory that we are recommending our new friends at Ford Country to our four adult children and all our friends.

mhisle

23 de feb. de 2011

Tom was so friendly and did a great job showing us on the fun things that my new 2011 Ford Explorer can do. I really appreciate him taking the time to walk me through a hands on experience with the Ford Sync, touchscreen and navigation system. Thanks Tom!

Mike Kuli

22 de feb. de 2011

I have to say Michael Bratcher is by far the best car salesman I have ever worked with. He tells it like it is. He goes the extra mile for the customer. I actually had a little better deal at Bill Utter Ford but I did not like the Sales Person. Ron in the service Dept. did a wonderful job installing the Tonneau Cover on my new truck. Tom Andrews talked me into buying the Skylink and I'm glad I did. I got a good break on my insurance.... I'll be back next month to see Michael and buy a new Car.Thank You again.... Mike Kuli

tdconsolino

21 de feb. de 2011

I am extremely please with my experience in purchasing a new vehicle through Sam pack Ford Country in Lewisville, TX. I had done a lot of shopping around at many of dealerships in the DFW area and there was no one that was more friendly or helpful than Michael bratcher. He made what I expected to be a long and difficult experience a rather easy and enjoyable process. I will be sure to share my experience with all those that I can and will definitely look to do business with you all again in the future. Thank you!

GARNER711

18 de feb. de 2011

Best experience I have ever had when buying a new vehicle! So friendly and patient, especially when demonstrating all the new features, safety and "bell and whistles". My wife and I were completely comfortable and well-informed whan we left. And, we love our new Explorer.

davemaggio

17 de feb. de 2011

From the time I called and ended up talking with the Sales Manager (David Ruiz), I was dealt with in a very fair, courteous and friendly manner. The staff were very professional and it seemed important to them that the experience be positive. Pricing was clear and there was NO haggling required to meet my demands. David was very transparent and upfront with regard to the economics the dealership needed and I do not feel I left any money on the table. I was given great information regarding the vehicle choices and my questions were answered in a clear manner. The selection of vehicles from which I could choose was almost overwhelming and I did not feel as though I had to "settle". The team I worked with appeared to be genuinely concerned about getting me into the right vehicle and MY price, as opposed to pushing a vehicle at me. Allowing me to take a vehicle home overnight was very important.

cbachelor

26 de ene. de 2011

Tom first contacted me after an internet price inquiry through USAA's car buying service. His price matched the one quoted by USAA, which was pretty good. After working with him and his associate Eric, we were able to get the price of the car down even more to the point where I couldn't pass up the offer. He is also military friendly and no hassle- great to see in the car sales industry.

troublehead

21 de ene. de 2011

I had a very pleasing experience dealing with Tom. I have purchased 3 Ford vehicles and this was my best experience to date. I had to make multiple trips to visit Tom due to my schedule and I never felt like I was pressured to do anything at any time. He was very personable and insightful about the features/pricing of the different truck models. He also did a great job setting up and explaining the "Sync" system to me. I would highly recommend Tom to any family/friends looking to purchase a new vehicle.

Jharris210

20 de ene. de 2011

Great to work with and eagar to help. We bought a 2011 Ford Edge. We were asking for specific options and color. The Staff took the time to listen and then conducted a search and found exactly the car we wanted to buy. This is my second buy from Sam Pack and I intend buy my next auto from this company. I highly reccomend using them from any one looking for a good deal and excellent service.

pfking1

19 de ene. de 2011

They did a great job finding the right car for me. It took a while to locate the one I wanted.. Eric did everything he could to help me and make me feel like part of the family. What a GREAT Sales Consultant, also David was great job also.The Service team are great too.Paul Schroeder and Ron Romano did a great job getting my optional equipment installed into my new car quick and painless.Great Sales and Service team. The Best in Texas.....Ford Country of Lewisville is an A+ Dealership. I will send everyone I know to this dealership.A++++++Thanks-You so much.Paul King

tpinon

11 de ene. de 2011

The waiting was too long. But over-all, experience at this dealership was very good. Staff are very friendly, professional. Would have liked more demostrations of the car's features before we left the lot with it. Coffee would have also been nice... But, can't beat the rate: 0% for 60 mos!

CaseyM

8 de ene. de 2011

The last time I went car shopping (about 4 years ago), I had a horrible experience. I (a young female) was pinned in the corner by male sales associates, lied to, treated like I was ignorant, and told a car with its side view mirror taped on (literally) was the best I could get for my money. Every dealership I went to would NOT let me leave the lot without tons of pressure to buy right then and there. Although I was in need of a car, the salesmen at Sam Pack Ford did not pressure me. I visited the dealership multiple times throughout the week, test driving cars, visiting other dealerships and returning. At one point I had found a used 2010 Fusion Hybrid in the online inventory (that I could afford); however, it was already sold by the time I made it in. I sat and spoke with the salesman for a while describing my situation, what I was looking for, and what my budget was. He spent some time searching through the company's inventory and ads trying to find something that was a good fit. Finally, he found a new 2010 Fusion Hybrid that I could afford. I was amazed! I never imagined that I could afford a new hybrid, but the salesmen at Sam Pack Ford were honest, straight forward, and more than willing to make it work. I went in prepared to put up a good fight negotiating, and I did not have to.After my husband and I decided to buy the car (the first new car my husband and I have ever bought or financed), Greg walked us through every step and every option. He was friendly, patient, and more than willing to answer any questions that we had. Especially after my last car buying experience, I would recommend Greg and Sam Pack Ford to anyone who is looking for a car.

ouyoung1

8 de ene. de 2011

This is the second time we purchased a new vehicle with internet sales. I don't have a lot of time to go see, ho-hum and price haggle. I am very straight up with my expectations and know that both I and the dealership what the best price/deal. Tom was very straight forward and helpful from the beginning. He made the decision easy for us. We had comparison prices for the same type of vehicle, others wanted to nit-pick and price haggle and Tom did not. I told him what I was looking for and to present his best price, I appreciate the straight forwardness of Tom. He made the sale, the others are calling asking why we they didn't. I do tell them :) Karen and Lloyd

radicon

3 de ene. de 2011

I had been emailing them for six weeks asking about different vehicles. We decided on test driving two different Fusions. Ford Country was very helpfull with all questions that the wife and I had. They took their time and explained the technology that came with the vehicle. We are very satisfied with our purchase and would do so again.

Jerry Hardin

3 de ene. de 2011

I have been buying vehicles for about 45 years and this is one of the least complicated I have had.Gregg worked with me in a very comfortable manner. Paul as Sales Mgr., also wasvery professional and the overall experience was very satisfying.I certainly will be passing on Gregg and Ford Country's name when possible.Jerry L. HardinFounderHARDIN INTERNATIONAL PROCESSING,Inc.

laurampenn

30 de dic. de 2010

I was very impressed with the entire process of buying my new car. When I was in the dealership, they worked hard to make sure I got what I wanted and felt comfortable with the entire process. When I asked about comparing the Fusion to the Camry, he told me some factual differences, but he always spoke well of other car brands; very high integrity.

gundog

29 de dic. de 2010

All of the people there are very friendly and helpful. There is no hard sell just assistance to help you get what you want to get. From the test drive to the meeting with financing everything was great. Mr Starnes and Jesus were wonderful to work with = they do not waste your time. John Goddard recommended Mr Starnes

dhhunt

29 de dic. de 2010

My wife and I made our first visit to Sam Pack's Ford Country of Lewisville on Monday, December 20. We came away with a beautiful 2011 Ford Taurus.We first met with Mr. Tony Fuentes who had Mr. Eric Karban assist us also. Both of these gentlemen answered each of our questions honestly, not just giving us the answer they thought we might want. We test drove a Taurus and then looked at a different Taurus. Mr. Fuentes priced both vehicles for us and let us make our decision with absolutely no pressure.I would recommend Sam Pack's Ford Country to anyone who is interested in a vehicle. And I will encourage members of my family to visit them first whenever they are in need of a new vehicle.

J. H. keahey

26 de dic. de 2010

I heard the car pro on the radio so I came by the dealership. I spent some time looking then went in and Dennis asked if he could help. I said I heard about all the good deals on the radio so I'm here to find out if that is true....Dennis did a great job of making me feel like I was getting a good deal with no hassel.. The only draw back in the deal I wanted to sell my p/u to the state for 3K but that was too slow so I went for the 2K and somebody got a good truck... Dennis knew his product well answered my questions I am happy with the truck and Dennis has already being helpful with the radio and is available when I call and ask questions....thanks for the deal....Joseph H. Keahey

rfestop

24 de dic. de 2010

From the moment I entered the dealership the employees made me feel at home and wanted to help me. It was a great and easy place to buy a car. When we went to pick up the car they took the time to walk us through the features and explain the workings of the car. It was all really appreciated.

christinnacke

15 de dic. de 2010

We met much of the staff the evening I came in looking for information on my leased Ford. Every person we encountered was kind and engaged; even entertaining. So the interaction I experienced with the full staff was excellent. A couple years ago I was the General Manager of a restaurant in New York City so I appreciate and understand what good customer service is. Thank you to Michael, Tony and Tom for making the experience pleasant for us.Christin Nacke

martmjs

14 de dic. de 2010

This was my first experience to buy a car. My husband and I have always bought together. It was a great experience and everyone showed great patience with me with all my questions! I appreciate the thorough and knowledgeable way all was explained to me. I know if I have any questions all the representatives are a phone call away! It was a great 1st experience. Thanks

Prouly

10 de dic. de 2010

My internet sales person was Tom Martin and he did an outstanding job. I had never done business with Sam Pack before. Though I am very loyal to a dealer I always get three bids prior to making a decision. After receiving the offers I tried to stay with the dealer who I had used twice previously. But, they just did not at all give me the feeling that they really desired to keep my business. The second dealer I tried on line quickly responded but with the wrong informnation. Not Tom at Sam Pack, he responded immedietely and accurately to my inquiry and his follow up was done in a manner that proved he desired to earn my business. Once I visited the dealership he handled the final negotiations well and ensured that the spray in liner and bed extendor were completed satisfactorily. Additionally, Keith in finance used his expertise to create a win-win situastion that exceeded my expectation. To put the cherry on the cake Paul the Sales manager made sure he intrduced himself and expressed his appreciation of my business in persaon. Way to go Sam Pack you have a new loyal customer!

peggyh

9 de dic. de 2010

Everyone was very friendly. They were quick to answer all of our questions. things were done in a timely manner. We were in a hurry and did not wait for the full treatment. We had an engagement and needed to leave before we could get the full treatment

jsmhdm

9 de dic. de 2010

I made my purchase here because of the people. They were willing to speak to me and negotiate even when little room seemed to be available. Everyone I spoke to or passed in the hall was friendly and made sure to smile and briefly say hello in passing. Huge difference than the other place I visited.

RobynB

7 de dic. de 2010

I have purchased a few new vehicles over the years and have always dreaded the ordeal. That was until I came into contact with Paul DiBonaventura of Ford Country of Lewisville. After our initial contact, the entire process was nothing but outstanding. Paul went above and beyond my expectations. I felt like, and feel like, family. Paul put my interests first, producing the best price I have ever received on a new vehicle. I honestly knew he was not looking to make more money than what was reasonable for the dealership. This exemplary service was continued when Dwight Starnes walked me through the ins and outs of my new vehicle. I was asked if I wanted to have my windows tinted. My reply was, "No, I want everyone to see who is driving this Mustang from Ford Country!" Although I live approximately 45 miles south of the dealership, I will return to have my Mustang serviced on a regular basis. And, if I know of anyone looking to purchase a vehicle, new, used, Ford or other, I will highly recommend Sam Pack's Ford Country of Lewisville.

tdjanna

26 de nov. de 2010

We purchased a car for our daughter the Wednesday before Thanksgiving. The sales people, especially Michael and Paul were great to work with. They answered all our questions. We went back the day we purchased the car, a 2011 Fiesta, and two models our daughter could not decide between, in the colors she wanted were parked in front when we arrived. The finance person, Jesus, was great to work with, he was not pushy and he worked with us to get the best finance rate for us. We will be returning this month to buy another Ford from this dealership. They made our experience great, and our 19 year old daughter very happy!! Way to go Ford County of Lewisville.

arnie_parker

25 de nov. de 2010

Very happy. Great service - I am a repeat customer. Jim understood my needs and made valuable suggestions with regards to what type of truck to purchase. The whole sales experience went well and I was in and out within 2 hours which is an added bonus.

goble1104

20 de nov. de 2010

I bought this Ford strickly due to the customer service shown by Mr. Fuentes. Mr. Fuentes was recommended by a friend. I had originally intended to buy a GMC at another dealership and was not impressed at all by their customer service. We had visited before with Tony. We left the other dealership and headed to another GMC dealer. As we were headed there, we talked and my spouse and I agreed that we really enjoyed our experience at Ford County of Lewisville. We turned around and headed to see Tony. We told him we needed to look at two different colors in the daytime (black and silver) and we would come back. When we came back two days later, Tony had several color trucks lined up so it would help us to decide. We ended up choosing white which was not a color we requested to see. Tony's willingness to go that extra mile has caused your company to gain a new, happy customer. Thank You!!

rhanna46

19 de nov. de 2010

Larry did a great job and was so helpful through the entire process. He tried to locate a vehicle at another dealer for us but we finally decided to purchase one that was in stock. John in the fleet department was also very helpful. We are glad we purchased from a Sam Pack dealership.

starglitter

10 de nov. de 2010

Tom and Dwight made this a VERY pleasant experience for me. I had sent in an Internet Request for Quote. Tom Answered quickly and sent a quote. Even though Tom was at Reserve Camp he still made sure I was taken care of. I had finally decided on a the exact car I wanted and ask Tom if he could meet the quote by another dealership. He then asked Dwight to contact to me to make sure I was taken care of. Dwight contacted me, got all the info to complete the deal. Dwight made sure all went well to cover all the paper work as I lived 3 1/2 hours away. When I went on Saturday to pickup my new Ford Edge Tom greeted me and everything was ready. We drove the car, finished the paper work and head back home. I could not have asked for a better deal, nicer people and GREAT CUSTOMER SERVICE.I HIGHLY recommend Ford Country in Lewisville, TX for the best price, customer service and overall great experience.Toni M

franswann

10 de nov. de 2010

Just want to say, I am very pleased with the new Explorer that I purchased from Sam Pack's Ford Country of Lewisville. Also knew what I wanted to buy and with the help of the salesman, Gregg Jones, I found it, test drove it and brought it home. Gregg was courteous, patient and knowledgeable. He answered all of my questions, helped sync my cell phone and explained other new features I was not familiar with. Was very helpful and I appreciate that. The office personnel handled the paperwork well and in a timely manner. I was satisfied with the price of the new vehicle and also with the trade-in. This is the second vehicle I have purchased from Ford Country Lewisville. The personnel has always been very friendly and helpful. I use the service department regularly. All the employees there have been friendly and their service is great.I like doing business with Ford Country of Lewisville and would recommend it to my family and friends. And I live near the store which is good for me. William

josephwalter

7 de nov. de 2010

This is the second vehicle I have purchased from Ford Country and from Dennis Gooding Both experiences have been great No BS just honest straight forward conversation. As long as Dennis is part of your team you have my business. Paul Schroeder is another reason I patronize your dealer ship he has been my service advisor for both vehicles.I reside in Richardson it's a pretty good tote to Ford Country to get my vehicles serviced but it is worth it.Joe Walter

den92cor

2 de nov. de 2010

Very friendly service. Not high pressure. Good selection of cars we where interested in. Salesman was very knowledgeable on all the features with the car and all the options that where available. After we purchased the car he had everything set up and programed in the car and gave us a detailed account of how everything worked on the vehicle. It as totally a very nice experience in buying a new car. Nice not to be set up with a high pressure closer.

Randymor

2 de nov. de 2010

Finance Dept. at dealership was very unsatisfactory very overbearing in taking deal was very unhappy when I refused the Gap insurance and even raised my finance rate because of refusal. I never will deal with Ford or Ford Credit again because of the treatment and rate given. Sales person very pushy and overbearing, he even did the survey for me and checked all excellent and had me sign. My first dealings with a Ford Dealership and definitely my last.

aubinjohnb

2 de nov. de 2010

Everyone was friendly and worked to help me decide the right vehicle for the job I had to complete. The vehicle was made ready quickly and completely and ready when promised. The sales people were open to obtaining many sets of keys as I drove many machines before buying.

warcuri

27 de oct. de 2010

Great service. Will definitely refer all to Sam Pack Ford and Dennis.Pricing went smooth, offered what I needed on trade in. Dennis offered friendly, honest service that I will not forget. Will use Dennis again when my wife is ready to buy.Thank you!

milo75

26 de oct. de 2010

It was a pleasure working with Dennis, and buying a car from Sam Pack Ford. Dennis was able to find me the trunk I wanted and did it in a timely manner. I also felt that I got a great deal on both my trade and new purchase. Everyone I dealt with at Sam Pack was both friendly and knowledgeable.

panoramicprism

20 de oct. de 2010

It was the first dealership we went to, and we walked in knowing exactly what we wanted. They were very determined to help get us into that vehicle despite our not having any credit. Everything pointed in the direction of us not even getting the brand new car that we had our hearts set on, but they pulled through and were extremely patient about getting the information they needed to get us where we needed to be. Despite all the things we had to go through to get the car, we drove it home in less than a week. I was extremely satisfied and I was SO happy to find that the horror stories of purchasing a car weren't true, and that I didn't have to put on an act to buy a car (cause I was certainly not down for that nonsense). Thanks to Jim Houghton and Keith Emmert for everything!

Jwommack

18 de oct. de 2010

Eric Karban was so helpful, patient and knowledgable...as well as willing to find the truck I needed at the last minute. My sister worked with him and a Toyota salesman on my behalf, because I live 3 hours away and teach...and just needed her to help me choose. Mr. Karban gave us the info we needed. He was helpful and understanding of all I needed in a truck. Ultimately he got me the truck that I wanted, quickly! He stayed late to let me drive in and fill out paperwork. He was a pleasure to work with. And I appreciate so much all of the work he put in for me! I could not be happier with my choice! All of the people who were there the evening my sister, Angela and I signed everything, were so polite, personable, informative and nice!I will absolutely recommend your dealership! I have never owned a Ford...my Grandaddy always did. I bet he's smiling!I love it!!!Thanks Eric! Thanks Ford!!!Sincerely, Jennifer Wommack

jbtpat

17 de oct. de 2010

We have purchased multiple cars from this dealership and each time the overall experience has been great. We purchased our last 2 vehicles from Dwight Starnes and he truly goes over and beyond helping his customers. We test drove the Escape and were heading that direction and decided on the Fusion Hybrid.

rcolford

15 de oct. de 2010

I live over 200 miles from the sam pack dealership. however i had specific needs for the vehicle i wanted and Dwight Sterns and Sam Pack more than met those needs. Due to this i chose to drive the 4.5 hours to do buisness with them. I made the deal with mr. sterns over the phone on 10/08/10. I informed him that I would be driving up on the saturday the 9th to pick up the vehicle, not to negotiate so all negotiation needed to be done over the phone. A price was agreed to and delivery of my 2011 ford edge limited arranged. I had previously secured finacing through my credit union and had a letter of approval along with drafting instructions to present to them, which I informed to Mr. Sterns. Upon arriving at the dealership after a 4.5 hour drive. we were not greeted, nor were we offered any refreshments, water, soda or anything. The lady at front desk never even addressed us and we wandered around the dealership until we found the restroom. I met mr. Sterns and inspected the vehicle. Then i was told by the finance person that I would not be allowed to leave with the vehicle because they believed that my finance information from the credit union could be fraudulent, and since the credit union was closed they would wait until tuesday and deliver the truck to me. I was livid! 1. That they assumed I would commit fraud. 2. They had all day friday to verify with the credit union. 3. I was being told i had just wasted a whole day of my life. Needless to say after much discussion and being told i was a liar and a fraud. They then stated that all they needed to do was talk to someone from the credit union to verify the letter was legit. So my credit union loan officer called me and spoke with the manager and the finance person. who asked is the approved with no problems. "yes" okay then. Now it was approved for me to take the truck. Needless to say they still had no verification, i could have called my best friend to say she was a credit union rep. they did nothing to verfiy the legitimacy of the caller. This proved to me that the letter was not the problem but the fact that I was black female, with horrible credit, with a loan approval at my discretion. I am not just throwing the race card out there. I was told that they were just be extra careful about possible losing a vehicle. Yet while i was there I witnessed a white lady and two teenagers leave in a mustang without a sales person with them. It does not appear that they are extra careful. I feel that knowing i coming from over 200 miles away a Good salesperson and Dealership which should put the satisfaction of the customer first would have made sure that they had everything they required prior to the customer arriving. I feel not only was this neglegent of the dealership but it was also humiliating and traumatic for me and my family to sit there be called liars. In additon to this the friendliness and customer appreciation of the dealership is non existent. I truly regret giving my buisness to this dealership. If it weren't for the deal i was given on the truck I would have walked away without it, just so that i could offer my buisness elsehwere. Ford should be ashamed to have Sam Pack and co. representing them.

AutomationBrent

12 de oct. de 2010

I came to Ford Country after visiting several other Ford dealerships in the area, only to look and get a good feel of the pricing of a new F150 and trade-in value for my '06 Mini Cooper. What I experienced was about as awesome of an experience as one could want for a new car/truck purchase.As we all know, purchasing a vehicle in todays market takes several hours to days, depending on the situation. I was left alone in the lot to look over the huge selection of F150's without interruption, this was most appreciated, finally I found THE ONE, everything I was looking for and some stuff that I wasn't, a certain bonus for sure. If I wasn't left alone to look, I would have left the dealership as I did on several other dealerships, knowing there are plenty to choose from and who wants to put up with vultures anyway?From time it took to decide which vehicle I was interested in, to the time I got a negotiated deal, including my trade, was only about an hour, it was then I realized I could not walk from this deal, it was THE ONE and the price was spot on. I walked away with the F150 of my choice, no interruptions or vulture type sales, just honest, straight forward people.I will certainly make it a point to tell everyone I know about this pleasant experience in hopes that they too can do the same.Thank you Ford Country, specifically you, Gregg Jones, for everything...!!!

boydsphoto

29 de sep. de 2010

Buying a new car is sometimes a hassell but the guys at Ford Country in Lewisville may it a great experience. I bought a new truck one day and after my great experience my wife bought a new car two days later.Tom and David worked well together to provide the info we needed to make our decisions.Boyd

jemini34

28 de sep. de 2010

My wife and I have purchased 3 vehicles from the Sam Pack Family of dealerships over the past 3 years and this is the second vehicle purchased at Ford Country of Louisville in the past year. All of these buying experiences have been pleasant and hassle free experiences but the two dealings with Tony Fuentes and his team of Dwight Starnes and the rest have been exceptional. Tony is honest, sincere, very open and above board in his dealings and I think he runs one of the best automobile dealerships, if not the best, that I have ever done business with. His sales and support staff reflect that same attitude and personna of honest dealing and superior customer service. It is nice to have a "good friend" in the car business.

mccormicks

28 de sep. de 2010

This is the second Focus we have purchased from Ford Country of Lewisville with Dennis Gooding as our salesperson. Dennis is very professional, friendly,and we are very comfortable working with him. He found us great incentives, and made the buying process very smooth. We had a great experience, and I would highly recommend Dennis Gooding and Ford Country of Lewisville to anyone. I love my new car!Tony Fuentes, general manager, is a wonderful supporter of the school where I work, Killough Lewisville High School North. He supplies cars for the parades we participate in, and also supports our Campus Crew, a club which promotes school safety.

Findhorn

27 de sep. de 2010

Great service and a great car. Service on my former Ford (Contour ) was great and I'm sure service on the Focus will be too!Why do you need 250 characters--the Focus is greatand service has been great! The Focus has some similar features to the Contour; BUT it is a few inches narrowe and shorter -- perfect for a just wide enough to be called a douible garage!

loriwood

26 de sep. de 2010

An enjoyable experience...not often used to characterize car buying! The sales persons were up front and sincere during the negotiations. We felt very pleased with our deal and did not regret driving 3 hours to buy a car. We will buy our next car from here no doubt!!

gsarabia

22 de sep. de 2010

The staff at Sam Pack Ford Country is very friendly and very professional. I would like to particularly point out Eric Karban as a great person, an a true professional in dealings and interactions with me throughout the sales and post-sales process.I believe Ford Country is different than other dealers in that I as a customer, never had the "me versus them" feeling many times experienced while in other places.I will highly recommend this dealer, and Eric Karban as the salesperson to speak to.George.

stacers1973

15 de sep. de 2010

Michael was helpful but not pushy. Appreciated the extra effort he put forth to accommodate my personal needs. This is the second vehicle I have purchased from Ford Country in Lewisvillea nd would not think twice about purchasing from them in the future.

Tomlintx

13 de sep. de 2010

By far the best car buying experience that I have ever had. I called Tom Martin about a deal on a 2010 expedition Limited which also included my trade in (05' expedition Eddie Bauer). When I arrived at the dealership, he wasted no time in getting me a fair price on my '05 Expedition. Consequently, we were able to get a deal done on the new 2010 Expedition EL in record time without any typical dealership games and hassles. Tom Martin was very knowledgeable, courteous and professional. I will definitely be back for future purchases with Tom Martin.

agarrett

11 de sep. de 2010

I was very impressed with everything about Lil. She was professional and very friendly. I came away from this sale with a new friend. And I will certainly recommend her and your dealership to anyone interested in wanting to purchase or lease a Ford. My husband and I had a rather difficult time agreeing with each other and Lil just got us right on through accommodating me and my stubborn husband. Thank you,Andrea Garrettandrea.garrettatus.labinal.com

gschretter

10 de sep. de 2010

This will be my third new car I have purchased from Mr. Martin this year. As like the other times Mr. Martin was very professional and no pressure. He worked the deal to give me the best trade-in for my old vehicle and was very upfront and honest. Any future car purchases will be only from Sam Pack's Ford. Thank Tom for actually making buying new cars enjoyable.

chris0917

9 de sep. de 2010

My experience at Sam Pack's Ford dealership will be the start of a new car vendor friendship. I had just left the Mitsubishi dealership across the highway not feeling so great and thought to stop in and see what Ford had to offer. Overall, Pam was very pleasant, didn't pressure, answered all my questions and made me feel comfortable with my purchase. My family is primarily Mitsubishi & Dodge. I'm on a mission to get them to switch over to Ford when their time comes. I truly did enjoy the overall experience from start to finish with Ford in Lewisville and Pam played a big role in this. Thank you Ford as I take a new journey with my new 2010 Ford Escape XLS!! Oh by the way....SYNC is AWESOME!!!

vereeke

3 de sep. de 2010

James Garrett drove from Dallas to Killeen, Texas to get my car. Have you ever been to Killeen Texas?? No one would do that unless they were a dedicated professional or a crazed serial killer. As far as I know, James hasn't killed a single person. His wife, Lil, helped me sync my cell phone to the car. I'm now synced! Two finer people I've never met.Sincerely,David Vereeke

jbmartin

2 de sep. de 2010

The team was outstanding! James helped me reach my goals with a new car without EVER being pushy or "salesy" in any way. He was friendly, respectful, and calm. I truly enjoyed working with him.Lil is clearly an expert with the lease accounts, and quickly and efficiently helped me with that paperwork.Rick was excellent at explaining the complicated loan paperwork and keeping it very quick and simple.I would (and will) recommend this team to anyone, and my husband and I will continue to work with this team to acquire our vehicles in the future.Thanks for the suburb service!

MyEscape

31 de ago. de 2010

I spent about two weeks looking for a new car and got so confused and frustrated at other dealerships that I contacted the "Car Pro" radio talk show host who referred me to Tony Fuentes at Ford Country of Lewisville. Tony was able to quickly discern that my disorganized shopping style was not allowing me to compare "apples to apples." He talked to me at length about my reasons for wanting to trade in my old car, my goals for the new car, my driving patterns, and what I liked about each make and model I had driven up to that time. Then he went through each of the cars I mentioned and pointed out how many features of each car met my goals and how each car would fit into my personal driving patterns. At this point he still was not trying to make a sale, but really helping me narrow the field and identify what my priorites were. Finally we were able to identify two Ford models that could be compared "apples to apples" with other manufacturer's models still on my short list. From there it was a matter of test driving those two Fords. To my surprise, the car I thought I was interested in when I came to the dealership was not the car that I drove home that night! As a counselor, I like to think of Tony as a "car psychologist!" He made the decision making process fun and stress free. I feel certain that had I said, "I still want to look around some more," he would not have switched to a hard sell mode. Even if I had said that, I know I would have come right back to Ford Country, because of the trust in the dealership that was built that night through Tony's honest and straight forward appoach. Dwight Starnes was also immensely helpful. He showed me all the features of the Ford Escape that I settled on and arranged for me to meet with the finance man the following day. The finance fellow (I am so sorry, I cannot remember his name) showed the same straight forward style and did not pressure me to buy extras that I did not want. I returned once more to the dealership to purchase a cargo mat and have a small adjustment done on the car. Dwight took great care of me and made sure I had everything I needed. I could not have been treated any better at Ford Country Lewisville if I had been a family member of the owner. Actually I was treated like family by everyone! I definitely will be recommending the good folks at Ford Country Lewisville to anyone who is interested in honesty, good quality, and good prices!

gcb1945

31 de ago. de 2010

I would like to congragulate Ford Country Of Lewisville for having a very informative and helpful sales staff who made sure I received all the information I needed. Jim Houghton was very professsonal on handling my buying needs. Also a lot of praise for Dwight Starnes who teams up with Jim and if Jim is tiedup or off duty fills in just like Jim Houghton. The final phase of financing was handled By Keith Emmert who really knows his stuff by finding loans whitch I was looking for to close the deal with Jim. I have purchased 7 vehicles from JIm and Dwight also all handled by Keith. GREAT PEOPLE AT SAM PACKS FORD COUNTRY LEWISVILLE TEXAS GARY C. BROWN

kgerdes

31 de ago. de 2010

Reached out to Tony Fuentes who quickly responded to my inquiry about a new vehicle.Excellent service from Paul, Dwight & KeithUpon my arrival at the Dealership Paul & Dwight had 4 prospective vehicle lined up for me to consider, Took a test drive with Dwight, he answered all my questions including several follow up questions by phone regarding vehicle options.Completed credit app online which expedited the finance process with Keith.I had a lot of fun with Paul, Dwight & Keith, sometimes at their expense.Love the F150 FX2 Sport!!!

rduwe

31 de ago. de 2010

The sales associate was very accomodating and let us drive two vehicles prior to price negotiations. The whole process was very pleasant with the salesman. My only negative was the time involved to complete the sale. I'm not sure if they were short staffed that day or not but it took a long time to complete - 5 hours.

Deberah

30 de ago. de 2010

July,31,10 A very hot day,our salesmen,was Charlie.On the day I went to look at trucks. Charlie,politely greeted us outside.they did not have the truck, I wanted on the lot.Charlie,took all day with me. I drove a few cars,that day.Charlie, was very helpful.If he did not know the answer to my question he ask others to help out.I appreciated that.I got my EDGE (my baby) that day. Charlie, was very kind.He went above and beyond. So much so that my husband, purchased a truck the next week.Charlie,Mike were so helpful and kind even after the sale.I had never received that kind of treatment befor.Iam very happy with the treatment.Thank you Charlie. I would like to say again thank you, for talking to me as a buyer. A buyer who just happens to be a female. Happy EDGE owner. Deberah J. Priset

FE Dauwalder

24 de ago. de 2010

This was a great vehicle shopping venture. I hate to shop for a new vehicle, as in the past I was hounded by the sales person calling ,mailing cards , just being pushy.This I have not found with Tom Martin. I never rush into anything, and may take longer for me to select exactly what I want and when I want it. Now we have another Ford in the family, my wife and I are pleased and happy from the first Hello to the drive off of the lot. Excellent service, great price, great sales service and great people at Country Ford. Keep up the great work Tom Martin. "Semper Fi" and God bless our country and troops Gunny D

drubeck

23 de ago. de 2010

In nearly 25 years of buying Ford vehicles, this was my best experience yet. We have purchased 4 new cars from this dealer in the last 5 years. Each purchase went well, but this one was particularly smooth. We financed through the dealership and Rick Garcia in the business office was extremely quick and efficient (less than 20 minutes to wrap up everything). The sales person, Tom Martin was very attentive to every detail. Paul Schroeder in the Service Department has been our service advisor for six or seven years and is simply the BEST service advisor I have every worked with. He is the primary reason that we continue to visit this dealership. I highly recommend this dealership.

FE Dauwalder

20 de ago. de 2010

Ever shop for a new vehicle, and the sales person hounded you to death on the phone day and night ?? As you know, that would turn some buyers off in a heart beat. I am one of them. Thank goodness for MR. TOM MARTIN. When Tom first contacted me, I explained my situation to him. Tom Martin waited till I contacted him with questions, etc.etc.We changed mind in mid stream and had a tug-pull choice of two vehicles. What we really liked about Mr. Tom he did not or was not "pushie" for a higher dollar vehicle, was honest patient and was a smooth transaction from start to finsh.Best of all we good a great deal and will shop there again.GySgt. F. DauwalderU.S. Marine Corps ret

shannon50

18 de ago. de 2010

While we were looking for our new car we went to several different Ford dealerships in the DFW area to look for the best deal we could get. After our experiences at those dealerships, not only was Ford Country of Lewisville the best price but they were also the best customer service as well. I will for sure be returning there for my next car.

rejoice4him

17 de ago. de 2010

I visited many dealerships looking for my new car and 99% of them I'd rate a giant pain in the rump. Then I went to see Jim Houghton at Sam Pack Ford in Lewisville. He was friendly, informative and respectful. He was a pleasure to do business with and the entire experience was GREAT! Who can say that about buying a new car? I'd highly recomend Jim to anyone!!! I LOVE MY NEW CAR - a FORD FIESTA!!! Jim knows so much about this new model and showed me all the great things this special car can do. He never tired of my endless questions and never made me feel like he had better things to do and I never felt pressured. It was fair, honest and fun. Buy your next car from him... I know I will! What a breath of fresh air car shopping with Jim at Sam Pack Ford is!

ocampbell

17 de ago. de 2010

Excellence through out! Scott was awesome!I have never seen Rob happier with a big purchase. The whole staff was great, making it an enjoyable experience!Can't comment on quality of work. We will know by tonight when he picks up the truck-bed liner and leather seats were added to the purchase.Thanks,Olga Campbell

Doug Harms

16 de ago. de 2010

Great Experiance Thanks..... The staff at Ford Country was great working with my wife and myself. This is the third vehicle my family has purchased from this dealership and all three have been without any problems. The sales staff as well as the service department have been great to work with. Again Thanks.......

cdansby

13 de ago. de 2010

Lil was recommended to me by my parents who had purchased vehicles from her in the past. I can see why they like her. She did an outstanding job helping to put me in the car that I wanted for a price that I was comfortable paying. I have no doubt that I will want to purchase vehicles from her in the future and that I will pass on her name to my friends as the person they need to talk to if they are ever in the market to purchase a Ford vehicle.

rweaver

11 de ago. de 2010

I live in Waco, about a 2+ hour drive to this dealership in Lewisvlle, TX. I found the EXACT Expedition my wife and I were looking for on their webiste Monday evening, August 9th. I requested them to contact me about the vehicle and within 15 minutes Tom Martin called me and also sent me a return email. I asked him to confirm all the specs their webiste listed for this vehicle to be absolutely sure it was what we wanted. He confirmed everything their website stated. I drove 2+ hours to Lewisville the next day (Tuesday, August 10th) and the vehicle was EXACTLY as he said it was. I bought it that same day.

android4255

10 de ago. de 2010

My family has purchased several vehicles from this dealership. The sales people I dealt with were more than courteous and very friendly. They made me feel welcomed and they treated me like a family member instead of just a customer. I will continue to give them my business for many years to come.

DMKOZICK

5 de ago. de 2010

In all the years of car buying, this was by far the most enjoyable experiance. The dealership had exactly what I wanted in price and did not try to over sell me. I would reccommend the sale to anyone who asks me, that SAM PACK is the greatest.Coudos to TOM MARTIN, THE SALESMAN.

phat694

3 de ago. de 2010

I have never owned a "new" vehicle nor a Ford. So this was a first time experience for me. Jim and Keith did a fantastic job making this THE BEST car buying experience I have ever had with there no pressure no hassle attitude, it felt great. At other dealerships I felt pressured and hurried and I do not like that kind of salesmanship. I did my research and shopped around before I ended up back at Ford Country of Lewisville. My purchase was not based solely on price but the whole experience. Lets face it, buying a car isn't the greatest/easiest thing in the world to do. I felt like my deal was good and the financing was great. For our next vehicle purchase we will highly consider a vehicle from the Sam Pack Ford in Lewisville!! Thanks again to Jim Houghton and Keith Emmert.

pam144

3 de ago. de 2010

My experience with your employees at Sam Pack Ford has been both enjoyable and professional. Everything was no hassle and quickly done. To be honest the reason my husband and I keep coming back to your dealership is because your employees take such good care of us from selling us a car to service.

screcelius

3 de ago. de 2010

I give Ford Country of Lewisville this perfect rating because these are REALLY FIRST CLASS people. I highly recommend doing business with them, and will return to do business with them again. Top notch organization! Thank you for the fine experience!

tjblack7

3 de ago. de 2010

I was treated with respect and patience. I shopped numerous other dealerships and felt most comfortable with Dwight and the Ford Country staff. I feel like I got a good deal and exactly the vehicle I wanted. Other dealerships kept trying to push me into vehicles that were the wrong color or price/options for me. Dwight listened, showed me 4 different models that fit my needs and worked with me through the whole process without once making me feel rushed or compromised. I will definately be back when we trade in my wife's car.

BamBam1980

31 de jul. de 2010

I would definitely recommend this dealer ship to anyone looking to buy a new truck. It was a great experience as far as buying a vehicle goes. My salesman was very helpful and found the exact truck I was looking to buy. Once I had found my truck, the finance manager took over and got the deal completed for me.

clintgriffith

29 de jul. de 2010

I have to admit that buying my new Ford Fusion was actually a pleasant experience. Not once did I feel like I had to be on guard, or feel like I was being taken advantage of. Charlie Merrifield was my salesman and he was very courteous, professional, and made me feel like he was truly interested in taking care of me. Ifeel I made a friend in Charlie.Mike Thomas was the sales manager that was involved in my experience. He too was very friendly,and made me feel very relaxed as Charlie Merrifield did. It was clear that Mike was trying to make sure that I got the best deal possible.I would certainly recommend this dealership to my friends, & I would buy from here in the future.

garyb1966

29 de jul. de 2010

Pam greeted us immediately, and was very friendly. The test drive was informative, but casual, and Pam did a great job of pointing out all of the features of the car before letting me take the wheel. The negotiations were handled pleasantly, and I was given a very fair price for my trade-in vehicle. An overall great experience!

lm_2000

28 de jul. de 2010

Ford Country Lewisville is the best dealership in the DFW metroplex that I have worked with. They go above and beyond to make sure all your needs are taken care of and in a timely manner. This is my second car in in 6 months from Ford Country Lewisville as my first was totaled in a car accident. Everyone I dealt with from the collision center to sales to finance made sure I was advised of every step of the process and kept in the loop.

Wayne&CathyCox

27 de jul. de 2010

Tom Martin and the entire support team went the extra mile to ensure the deals we made on the new cars we recently purchased were the best possible. All aspects of the dealership are great and customer focused. When we relocated to Texas from Virginia a couple of years ago we exclusively used the service department for our vehicles. Ron Romano, our service advisor, introduced us to the rest of the dealership and we have great faith in the entire dealership to meet our every automotive need. Thanks to Sam Pack's Ford Country of Lewisville for being a good neighbor and friend.Wayne & Cathy CoxLantana, TX

Ddbailey63

24 de jul. de 2010

My husband and I have always hated the car buying experience. I decided to try the Internet sales and Tom Martin answered my price request at 5:30 am! Hefollowed up with detailed pricing, I made a upgrade in he re-quoted it.I came in the next day, accepted the price as it was like discussed. The finance guy respected my wishes for my personal bank financing.David and I couldn't be happier. Our daughter loved the walk through with Tom and loves her car.I definitely want to work with this dealership in the future and have already recommended Tom to some friends.Thanks so much.Deborah

Guerojo

21 de jul. de 2010

I saw online that they had the truck I wanted (raptor). I then called and was told by Tony (gm) that they had a black one with the 6.2. I showed up the next morning. Everyone was super friendly and accomadating. I received a fair trade on my truck. Paperwork was done promptly. Within a couple hours I was out the door in my new truck.

brolly

18 de jul. de 2010

I had a great experience. Everyone was very patient. Didnt rush me into to buying a vehicle and yet rushed for me to meet my time scheduel. I very much liked the calmness of the sell. I also like the more layed back casual setting. I have anxiety problems and having everyone do nothing but smile and help me every step of the way made getting my first new truck all the better. Especialy LIL! thank you

riesling

18 de jul. de 2010

The entire experience from looking at new cars, to narrowing down our choice, to picking it up was flawless. I was kept informed of the process and any questions were answered promptly. I would definitely recommend this dealership to my friends and family.

txandok

17 de jul. de 2010

I hate high-pressures sales people. When I'm shopping for anything, especially a car, I expect the sales person to be knowledgable and answer my questions but then "back off". My husband and I had been shopping for a car all day, and I had my fill of pushy salespeople. We decided to try one more dealership before going home for the night. We stopped in at Sam Pack's Ford and immediately were greeted by a salesman just like at all the other dealerships, but this time when we said we just wanted to look around, the salesman said "ok" and left us alone. He didn't watch us like a hawk and hover over us. When we had questions, he answered them and then let us continue browsing. I felt absolutely no pressure! It was wonderful!

jstaple52

17 de jul. de 2010

Tom was great! He helped us every step of the way to our new Edge. I would definitely recommend him and this dealership. Everyone was friendly and very customer oriented. Keith was also great. He explained all the financial paperwork and made things easy and quick. Thanks Tom and Keith.

Scoobykim

16 de jul. de 2010

Michael was just awesome! He was very friendly and had the answers I needed already in his head and didn't have to go look anything up. He knew his stuff. He never pressured me that I had been at other dealerships, and respected my questions on pricing. He worked with me on payment plans and just overall made me feel at ease on buying such a big purchase.

rushskins

16 de jul. de 2010

Dennis Gooding was excellent to deal with, we had a fun experience...even in the finance department.........................................................................................................................................................

Tinkahoo

13 de jul. de 2010

There are three other Ford dealers that are closer to where we live but my Wife and I went to Ford Country of Lewisville because it was recommended by USAA. It was definately a great choice. We went there to buy one vehicle (a Focus) and liked the experience so much that we decided to buy another one as well (an Escape). The staff was absolutely great to work with and I fully recommend this dealer to anyone. Dwight went well out of his way to ensure that we were taken care of (as did Paul and Rick). We feel that we received a great price / deal without having to go through all of the normal "haggling" that goes on at other dealers. It was nice to have a plesant new care buying experience for once. We will defiantely be bringing both of our new vehicles back to Ford Country of Lewisville for service, and when my 16 year old son buys a car next year, this dealer with be at the top of out list.

maubin

12 de jul. de 2010

This was our third vehicle being bought from David in 2010. Yes, this is quite unusual for one family. This is what started our relationship with your dealership. We had an accident back in 2009 and our 2003 Toyota Avalon was totaled, and replaced with another Avalon 2006. And frankly, we were never satisfied with the performance or quality of 2006 as we had with the 2003 Avalon. So in the January, my husband started a search for some different, more room, reliability, and etc. The search turned into us looking at SUV's. We explored all brands and just couldn't find one vehicle that had everything he wanted on it. Until, we stopped and looked at Expeditions at the dealership. In fact, we had one back in 2001 Eddie Bauer (we please with it), and left it behind with our married son while we were living in Germany for several years. We had to trade it in due to the mileage and that is another story on the terrible lease.But anyhow, that did not stop us and is how we meet David at Ford Country. From the first time, he greeted us with sincerity about our problem, and how he offered many options from used to brand new Expeditions. And that was more than other dealerships were offering at time. And that was what sold us about the vehicle and your dealership plus David being David. However, our story does not end here on vehicle purchases for 2010. We knew down the road we would have to purchase a second for me sometime this summer; however, purchase was added due to an accident of our daughter's car in March 2010. You have it right, and the story just goes on, and we landed back at your dealership and etc. Our daughter is a proud owner of 2009 Focus, and being in college student. It is just perfect for her due the fuel savings and safety and reliability. Yes, summer is here and just bought a 2010 Edge Limited and the story just get better and better.David has exceeded our expectations as Salesman in the way he has handled our purchases of these vehicles. The dealership (new and used) receives a superior rating from us how financial end of the business was completed. A special mention about your employees: Ford (used sales), Paul (new sales), and the rest of the staff at the Ford Country on their performance.But Ford Country already knows this and a huge thank you for having An Awesome Employee or should we say employees.

aubinjohnb

12 de jul. de 2010

David did a great job helping us to see our needs and purchase the right vehicle for our needs. He is friendly and cares about the customer and his satisfaction with the vehicle and the dealership.David great job and you have a great support staff.regards,John Aubin

kelgor17

11 de jul. de 2010

Tom Martin was great to deal with! He was very knowledgeable, helpful and friendly! Keith from the finance department was also very helpful! Everyone stayed late to help take care of us. The Edge is a beautiful car and we love it! It fits our growing family needs perfectly...traveling is a whole new fun experience!

dhall34

8 de jul. de 2010

Great buying experience & the salemen (Dwight Starnes) was very patient with us. We spoke by phone & email before I was able to make it out to the dealership. We narrowed it down to three different trucks & I was trying to decide between a F-250 4x4 or a F-150 4x4. I have my son's truck up for sale right now & I have plans to buy another truck very soon.

allstarkelly

8 de jul. de 2010

I was very impressed with the help that we received from Gregg and Tony. Even though we didn't end up leaving with a car through no fault of theirs, my experience with them was great. I will be coming back soon!

barbaramahrt

7 de jul. de 2010

As a first time ford owner I was very happy with the attention and helpfulness that Jim showed to me and my husband. It was fun when Jim sent us e-mails on the progress and delivery. Also, John Costen was very helpful and took his time to show us what the escape can do. I have thoroughly enjoyed driving my car. I feel that my rating of 5's is accurate and sincere. Barbara Mahrt

Ricardo Valbuena

7 de jul. de 2010

I had gone to four other Ford Dealerships only to be treated by disrespectful, cocky, pushy and arrogant salesmen who were asking for $8,000 to $10,000 US dollars over the sticker price and not taking the time to let me ask questions or discuss options. One of them even turned his back to me after he briefly barked the price, which wasn't that different to what I paid to Sam Pack's Ford in the end.Eric and John were the total opposite, they listened intently to what I wanted, they gave me options, showed me website pictures, catalogs and brochures, they were courteous, they were gentlemen. They were never pushy, they did not sell me the car, they allowed to be the buyer. If it wasn't for my Wife's insistence that she wanted a Toyota 4runner, I would have bought an Expedition from these guys as well. I have recounted this story to all my friends and they now know where to go for a new Ford.Thanks Eric, thanks John!Kind Regards,Ricardo

Wolfgang Skledar

6 de jul. de 2010

I was realy pleased how I got treated as a customer. Everybody at the dealer ship was very friendly and professional. Michael did take care of all my requests without bothering me. All the information I got on extended warranty and so on was very helpful. Thanks

designer

5 de jul. de 2010

Thank you Greg for your help in looking and test driving the new 2011 V6 Mustang.You are curteous, freindly, and did all you can to make our visit a good experience. When we are ready to buy a Ford product, we will definetly ask for your assistance.Thank you again.God bless,Mike& Diane.

texasjen911

4 de jul. de 2010

Out of all the dealerships we went to this is the one we would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because we had interest in another vehicle but the service we got and the way they worked with us to get us what we wanted was far beyond what we were getting from other dealers. They were upfront and honest and gave us a chance instead of telling us they couldn't help us...they worked together with us. There really is something to be said for the right kind of sales. There is something to be said for integrity of a dealership, not chasing someone driving through a parking lot, not laying a guilt trip on the customer, and by showing that you understand the customer wants to buy a car just as much as you want to sell it.

mriesbeck

2 de jul. de 2010

We were greeted as we arrived. We were not pressured. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want.

lreinberg

1 de jul. de 2010

I sold cars for Sewell Lexus, an extremely reputable company with customer service I didn't think could ever be exceeded. Our experience with Tom was first class. We were referred to him by manager, Paul, after we met Paul on the phone. The reason we came in in the first place was due to Paul's no nonsense price quote and complete honesty on the phone. He didn't make empty promises to get us in which is what I thought very common in non-luxury car dealerships. As soon as my husband and I arrived, Paul had the car gassed and ready for us to drive and Tom was ready to explain everything in the car to us. He respected my somewhat knowledge of cars and of the way conducting a car deal works while also educating us on the Ford Escape we ended up purchasing. We had a difficult time deciding on a specific build and color of the escape and Tom waited patiently on us as we decided along with providing any assitance and follow up along the way. He was persistent but also gave us space - the PERFECT way to keep in touch with a potential customer UNLIKE another dealership I called to check on inventory with who literally called me back 6 times in a row when I did not answer the phone.We also realized a family friend was a manager at the dealerhsip, John Costen. He was awesome at checking in to make sure we were completely happy!Once we decided on the vehicle, Tom was great at answering all my questions about the make ready process and made sure to get everything perfect on the car before delivery. Though the tint couldn't be completed in time, Tom ensured that if we brought it back in the next day they would have a loan car for us to drive making having to come back not an inconvenience at all. Tom's promise came through even when he had to be called away from work and John was so wonderful having an F-150 ready for us to drive - I know the way you are thinking, John. Andy is of course counting down the days until he can get his F-150. Excellent attempt to secretly sell us our next car. Don't worry, we will definitely be repeat customers!I can't finish this review without also complimenting Keith in F&I. He was so friendly and did a great job on his sales pitch for the extra insurance products. Some of which he purchased and those I didn't think were necessary he did a great job attempting one more time to explain their importance but not at all in a pushy way. I also have to say that I was not planning on buying a ford but came to look at the urging of my family. After selling Lexus I became somewhat of a foriegn car snob which is why we were leaning towards Honda and Toyota. The service we received from Tom paired with the friendliness of all those we encountered at the dealership were what sold us the car. Not the car itself. In fact, when we didn't think we could find the color we wanted and found another dealership that might have something we could consider, Andy and I decided it didn't matter, that we really wanted to buy from Tom and not some annoying salesperson at another dealership who just happened to have what we wanted. We eneded up not even needing to worry about it because Tom found us our car!From now on, anytime we need a Ford we will for sure be coming to visit Ford Country. We will also make sure to refer any friends who are considering a Ford as well. I can't say enough how wonderful this experience that I was for so long dreading ended up turning out to be. We look forward to servicing our car at Ford Country and stopping in to say hello to everyone in sales when we visit! Thank you for a first class experience!

sjaybee07

1 de jul. de 2010

Mr. Starnes did not let the heat stop him from coming out on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not hesitate to show me all the features the Mustang had to offer, many that my 1999 Maxima did not have. Learning my preferences he then searched the Sam Pack Ford data base to find the perfect car for me. I was very pleased with the negotations experience and feel I got a fair offer for a just off the line 2011 Mustang. Communication was excellent and the actual time at the dealership was short compared to past experiences in buying a car. I will definitely recommend Ford Country and Mr. Starnes to anyone looking for a car.

sibpat

30 de jun. de 2010

All of the employees at the dealership were very friendly and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang Coupe and will definitely come back should we ever need another new vehicle. The quality of work was great too, our sales rep was like the "energizer bunny", and very professional at all times. I would have to say out of all the Ford dealerships we have done business with over the years this was the best experience ever. Thank you Sam Pack Ford of Lewisville for making our new purchase as "painless" as possible!

rudinrick

29 de jun. de 2010

I had been working with a Ford dealership next to my house for a couple of days on a 2010 truck. This truck had all the options I wanted, but with the amount that I wanted to pay for the truck, the dealer said that there was no way that this was going to happen. They would call me about twice a day and still offer the same deal, which was annoying. After searching online at a dealership across town and finding the exact same truck at the price I wanted, minus the color, I contacted that dealership and asked if they could offer me that truck in the color I desired, but they werent able to swing the deal. From there, I emailed the previous dealer the link to the truck and asked if they could match the price. Again, they told me that there was no way that was going to happen. From there, I had received an e-mail from Tom Martin. I had forwarded the same link to Tom and told him what I was dealing with at the original dealer and that it really didnt look like I was going to be able to get the truck. From there, I heard back from Tom in about an hour and he had two trucks at the price I wanted with all the options and some extras to choose from. That was amazing! I was busy at work all day, so I could only send Tom all my random questions and requests for pictures by e-mail. The longest time I had to wait for his response was maybe a half an hour at most. From there, we were able to set everything up so that I could just come in to the dealership and sign the paper work and be on my way. Overall, Tom was the best salesman I have ever experienced and I will definitely recommend him to my family and friends! Thanks Tom!!

jhmorton66

28 de jun. de 2010

James and Lil truly understand customer service! This is the 3rd vehicle I have purchased from them, in less than a year. I keep coming back, because I know I won't have to "play the game" in buying a vehicle from them. They make it so easy, without all the haggling. As far as I am concerned, I will never buy another vehicle from anyone else.

mikemisplay

28 de jun. de 2010

I had a small problem with my purchase that was handeld in a very fast and professional manner. I wish all dealers handeld matters this fast and easy.I would refer all my frinds to this dealer ship to do there future bizness with.I would buy for them again.

pcryer

26 de jun. de 2010

In the past I have had problems with the service advisors at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are improving in the service department. I think Mr. Goddard truly has the customer in mind and will go the extra mile to keep customers happy and returning.

hammy14

25 de jun. de 2010

The other all service was great, they went above and beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and will continue to recommend Ford Country of Lewisville.

bg2010

25 de jun. de 2010

The dealership was quick, clean, friendly, accommodating to my family, very no-hassle as far as F&I, and generally a good experience. I got what I wanted at the price I had set and drove out with it the same day. Definitely a dealership that I would recommend.

Wilsont

24 de jun. de 2010

Jim was very helpful in getting the modifications to the F-150 4x4 that I needed such as leather interior and dvd players in the headrests for the back seat. I was very pleased with the speed and service.The price was fair and Jim was knowledgable about the current and future model features.

raggdollynmb

21 de jun. de 2010

The salesman went the extra mile to make choosing and then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually painless; and the ice cream truck wasn't bad either.Oh yes, someone needs to tell me what the little red light that blinks on the driver side dash is all about. I quit reading the owners manual when I tried setting the compass while my husband was driving.

fzientek

19 de jun. de 2010

Our experience with Tom and his crew at Ford Country was amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...because of his hard work and dedication to customer service/satisfaction, I drove off of his lot with the truck that I've been wanting for years! He literally worked around the clock to get me the truck...I just had to come in and sign the paperwork and out the door we went! The easiest process of car buying I've been through in a long time! There was no hassle whatsoever, the price was already discussed prior to buying so no haggling had to take place, which was a first for me! He is top notch, took me through the truck set-up and made sure that I was good-to-go about every feature that the truck had to offer before I left the lot. Thanks to Tom and his Crew...a job well done!

Paul W

18 de jun. de 2010

Tom Martin is the best! If you're interested in smart, fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth drive to obtain a great price and a stress-free transaction.

Lisa W

18 de jun. de 2010

The entire staff was great. Tom, his Sales Manager, and the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the ease of doing business. No one in the metroplex is better. My grade for Sam Pack's Ford Country of Lewisville = A+++

spiedies

14 de jun. de 2010

I have purchased several vehicles from Dwight and I will continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I traveled over 250 miles to buy my last truck from him. That should tell you everything you need to know about my relationship with Dwight Starnes and the dealership he is representing.

deano2246

11 de jun. de 2010

Tom went out of his way to make sure I got exactly what I wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Raptor I was looking for, but still let me take the white one around to block just to make sure I liked everything about the truck. And he made sure the truck was perfect when I drove off in it.

JMGARRETT

10 de jun. de 2010

I have bought my third vehicle from Ford Country Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett and her husband James are the reason I have returned to this dealership.

Claude Wise

10 de jun. de 2010

The folks I have met so far did what they said and have met my expeditations. I was a GM guy for a good long time. I think Ford has done the job right so far. I really am glad you did not take the Bail Out money! It showed me that Ford had it's head on it's business dealings and is truely an American company! I am very impressed with the truck I purchsed. I see only a few things I would change. It would be great to sit in on designing the truck and have some inputs to make you see what the customer wants. Thanks

mmcquade

10 de jun. de 2010

It is because of Paul Schroeder in the service department that i purchase my new truck.Paul is always on top of his game and a nice and professional. he keeps me informed on everything about my truck. they are ready for me to pick up when he says they will be ready.Mike and Gregg helped me with all my questions, for the my new truck purchase.It is safe to say that everyone at Ford Country will bend over backwards to keep me happy.Thank you Mark McQuade

dukestone

4 de jun. de 2010

I just bought a new 2010 Ford Escape for my 16 year old daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that research. Tom Martin was the most helpful and knowlegable of everyone I had spoken to and was the most consistent in his efforts to sell me a car at the price I wanted to pay. I had previously found and test drove the car I wanted for my daughter at another dealership in Frisco. The sales person there was less responsive and signifcantly less interested in working with me on pricing. Tom somehow was able to get the car from the other Ford dealership (unafilliated with Sam Pack's Ford) and sold me the car at the price we had agreed upon. This was all done in a two day period from the first time I made contact with him. It was just an overall awesome experience. I did not even meet Tom in person until I arrived at his dealership in Lewisville to complete the paper work on the car. It was even more impressive to have finally met him in person. His honesty and professionalism and the manner in which he handled my business was a refreshing experience and one that neither my wife or I will ever forget. He has garnered a customer for life on any Ford branded car I ever buy.

dherger

3 de jun. de 2010

Lil has proven once again that she (and James too) are THE people to go to if you want a Ford parked in your driveway. Her straightforward dealing and knowledge of the product are outstanding. This is my second F150 from Lil: I will go out of my way to continue bringing business back to her. That in itself should be a testament to what an asset the Garrett's are to the dealership: repeat business.Going through the Financing Department is usually like going to the dentist for a root canal while hungover. However, Rick made the experience surprisingly quick and painless.

Melonia Long

3 de jun. de 2010

I am an Internet sales guru. I knew what I wanted and how much I wanted to pay. Tom Martin had a bend-over-backwards, meet the challenge of my expectations attitude that puts a new car shopper at ease quickly. With help from his "you're as important to me as my own grandchildren" general manager, Tony, my expectations were met with pleasure. I will send everyone I know to see my new friend, Tom. He's so likeable and hard working, he could earn the business of any hard core sceptic, but mostly he's the kind of person you would call a "great guy". I also spent 10 minutes watching the service department check in 6 vehicles, greeting customers by name and checking batteries and tires and all sorts of things. I will definitly bring my car here for its service needs. This place Rocks!The only way that they can improve is this: Don't mess with perfection!

donandmartha

2 de jun. de 2010

gregg, was great, main reason we purchased car, mike n rick were very helpful and pleasant working with to reach a price amount, rick walked us thru final paperwork in very friendly manner n also sold us an extended warranty.. ive bought from this location under another name, sales and service were no match for crew working there now,first time i can ever say i really personally like the salesman

tdeines55

1 de jun. de 2010

Eric was busy every time we went in, but he made time to accommodate our every request. He worked with us on price and answered all our questions. A far better experience than I've had in the past with new car sales. This is a return trip to this dealer and I see no reason I would not go back again.

LKLaVonne

30 de may. de 2010

From the moment we called on the telephone inquiring about the desired vehicle and when we walked into the dealership, we felt as they were concerned with customer satisfaction as well as making the sale! Dealerships need an expert on hand to help with Sirius questions and problems. Frustrating.

Jadontg

26 de may. de 2010

Tom always made sure that I was taken care of and that any questions I had were promptly answered. No games type person which made it easier to eventually decide on what kind of truck I wanted. Tom goes the extra mile to me because he was able to work around my schedule even if it meant setting up point of contacts if he was away from the office instead of telling me to call back days later. I saw that the dealership itself is a reason to go, but I also mention Tom as well when showing off my truck and suggesting to others when they're thinking of buying.

garyi

25 de may. de 2010

Tom did a great for me in purchasing a car for my son. He was very patient in answering all of our questions (including doing some additional research on very detailed questions which my son had). He realized we had done extensive research and once we were settled on the vehicle we wished to purchased, worked very hard to meet our budget. He presented the incentives available to us and worked to ensure the financing worked for us. I took delivery the next day, and after walking me through the various features and how key aspects of the car worked, I drove it home. A very smooth, efficient and friendly buying experience.I would most certainly recommend Tom to anyone wishing to purchase a new Ford vehicle in the Dallas/Fort Worth area.

sblack75

25 de may. de 2010

My husband and I dealt with Tom Martin when we bought our Expedition. This was in February of 2010. Most sales people will have nothing to do with you once you buy the car, but not Tom. He is the one we go to for all our needs regarding our vehicle! He never fails to make our new car and service experience an enjoyable one! He goes out of his way to make sure his customers are taken care of! Tom is most definitely an asset to Ford Country!! If Tom is there when we need to purchase again, you can guarantee that Ford Country is where we will make that purchase!

gschretter

25 de may. de 2010

Finally found an upfront salesman that did not play any games. Very professional and all around enjoyable person to be around. I really like how he used email more than the phone. Using email allows me time to answer when I can and no pressure like over the phone. I can pretty much say Tom is the future of car salesmen.I told several of my friends/family about him and they will be working with him in the future. I already have one person working with him and they made a comment that they liked how Tom is hands off (no pressure) and just answering questions for now. By taking his time with the deal my brother feels more relaxed and open to buying a new truck.Where ever Tom is at that will be the place where I purchase my next car.

dewayne

27 de mar. de 2008

Bad experience. Was told that I would receive a call within the day about approval and agreed price. The following evening I still had not received a phone call. SO I travelled (and purchased) at Glenn Polk in Gainesville Tx. Great experience there.