Bart Burns

6 de ago. de 2021

I spoke to a young lady in service to schedule an appointment and was told they didn’t have a loaner and was given a date for service. I called the day prior and asked if I brought the vehicle in the evening before if this might expedite the service, she assured me that this would move the vehicle into the shop first thing in the morning. We dropped the vehicle off and expected a call the following day to pick it up as we had rented a car. That evening I called to find out the status of our vehicle and was informed that due to some scheduling glitches my truck never made it in to service but they would get it done the following day (Friday). Friday evening approximately 4:30 pm I called again and was again told of scheduling problems , again the vehicle was not seen. I expressed my disappointment in the way this was progressing. The young service writer then told me the “truth” she said they only had two technicians working in the shop and they were backed up, but she assured me that on Monday this situation would be resolved. Fast forward to the following Wednesday and much of the same stories , I said enough I’m now approximately 750.00 into a rental and no assurance of an end in sight. She talked to her Mgr. And said they would pick up two days of rental and the truck would be completed the following day. She called the following day and informed me that it was ready to pick up, we arrived at the dealership went into service I noticed the paperwork laying out on the desk , and my truck in the drive with an additional weeks worth of dirt. The service writer appears and ask me to sign the acceptance and we left. What an extremely disappointing experience. I have bought at least six Ford’s previous and have never been lied to and strung out like this before. My advice find a dealership with some integrity!

Barbara Colston

9 de ago. de 2021

Sames Quick Lane was great. I had an appointment at another dealership for an oil change and tire rotation. And even with an appointment they said it would be about 3 1/2 hour wait. So I went to Sames at the end of the day and they saw me right away and I was out in less than an hour. I'm so grateful for their great service

Tom Garcia

12 de may. de 2021

Don't expect any service after you buy a car. It took multiple calls to finally get in touch with the finance manager but good luck getting any answers. The warranty company they worked with was bought by another company so they don't know how to help me anymore, I spent over $2000 and expect a simple message that my warranty that I paid for is now under a new company, here is the info and number to reach them. No, I get a, well I think the name is this company, I think this might be the number and you can just google the company and find them. It seems they go out of the way not to help. I found the company that may have my policy but cant reach them or get any type of call back.

barbara garcia

7 de sep. de 2021

The Sames team that took care of me were top notch with customer service and went above and beyond to help us out getting a vehicle..

Monica Leos

26 de ago. de 2021

Armand Delarosa is amazing awesome!!! Was able to assist me with my purchase information, thank you so so much we really appreciate all your help!!! This man deserves a raise!!!