Brea14u

28 de sep. de 2016

Brought my car into this dealer for the first time. My service advisor, Dale Fischbach, made me feel my car was in good hands! He was very honest and kind. His communication was efficient and thorough. I have never felt so at home at a car dealership/service center before!My car was as good as new- leaving me very happy! I will definitely be returning to see Dale at San Antonio Dodge Crystler Jeep Ram.

Corry harris

26 de sep. de 2016

Awesome service,motivated,and inspired me,gave me hope.

Bill Simmons, Esq.

23 de sep. de 2016

Stephanie Stallons is without question the best car salesperson I've ever encountered. She was knowledgeable, friendly, and honest. She did everything thing she said she would, and with the assistance of the rest of the great staff have left me with no gripes at this point. It feels good to know there are a few businesses left that still know how to do business. I look forward to my next purchase.

NIXNUX

22 de sep. de 2016

I called the service department and talked to Dale Fischbach. I had stopped by a auto parts store to read my check engine light code. When I told Dale the code, he checked with one of the techs and he told me it would be a minimal repair part. I was happy to hear good news versus something major to repair. Thank you!

CruzS

24 de jun. de 2016

After having a horrible experience with the service department it was definitely made up by the customer service received in sales. Our salesperson we dealt with was Mark Carney (the Australian guy)! He was great! We also dealt with the manager Ron and he was very helpful and worked with us with our purchase too. We traded in my 2005 Jeep for a 2014 Jeep. The finance guy we dealt with was also very informative with all the extra bells and whistles that we were going to purchase along with the car such as warranty and stuff. I think his name is Will. Everyone we came in contact with was very friendly, informative, and I definitely would recommend this place for sales purposes ONLY! (Not the service department).

crotrucker1187

22 de jun. de 2016

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!!!!I brought my 2014 Ram 2500 to this dealership on a Monday because the check engine light was on, and I had 2 software updates to do and my drivers door lock quit working. I was called later that day to notify me that they would have to change my catalytic converter. The Service Advisor Dale, told me that it would take 3-5 days for my converter to come in. Wednesday Dale called me to tell me that my converter was on its way and my truck should be ready by Friday. When Friday afternoon rolled around, I never got a call to update me. I tried calling and calling, no answer to his desk. Left voice mails, no call back. Tried the front service desk 3 times until I finally got someone. The lady put me hold while she was getting Dale for me. 11 minutes later she comes back on to tell me that Dale is on vacation for the day. I needed to make sure that I had my truck by the next Tuesday so I asked to speak to another Service Advisor. She then put me on hold for another 6 minutes to come back and tell me that the Service Advisor was busy and it would be a little bit before she could find out what was the status of my truck and asked if she could call me back. I said okay and not to my surprise, no call back Friday or Saturday. Made multiple calls Saturday to no avail.Monday rolls around and I started calling at 7:30am every 30 minutes and did not get in touch with Dale until 10:00am. He told me that my truck was on the rack and they were working on it. He said that it would be ready by the end of the day or no later than the next morning. Tuesday morning, I started calling again to find out when I could pick up my truck since I needed it by the end of the day and again, no answer and no call back from voicemails or messages. At 3:00pm I was to the point that since I could not reach anyone, I drove to the dealership.When I got their I spoke to the manager of the service department and told him how frustrated I was about not being able to reach anyone and no call backs. He actually told me that they have been having problems with their phones for a few months and the calls are getting transferred to Florida. (That is how you run a business, you blame your ignorance of not returning calls on a bad phone line for months). In comes Dale and I he proceeds to tell me that my truck is on the rack and they are working on it, same thing he said day before. I know a little about automobiles and a catalytic converter is not hard to change. He told me that they were having trouble fitting the new converter in. (BULL!!!!), Again not that hard to change, especially on a car lift.They called me at 5:30pm Tuesday to tell me I could pick up my truck. I signed my papers and left. When I got home and looked at my paperwork, it showed the start date and time and tech, and it showed the end date and time and tech. The Catalytic converter, and both software upgrades were started that Tuesday at 3:30pm, after I chewed them a new one. To top it off the mechanic wrote that they could not fix door lock due to customer needing vehicle back. Why didn't they do that and the updates the 5 days they were waiting on my converter.This dealership is filled with employees that do not answer their phones and lie as the day is long.DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!!!!

crotrucker1187

20 de jun. de 2016

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!!!! I brought my 2014 Ram 2500 to this dealership on a Monday because the check engine light was on, and I had 2 software updates to do and my driver's door lock quit working. I was called later that day to notify me that they would have to change my catalytic converter. The Service Advisor Dale, told me that it would take 3-5 days for my converter to come in. Wednesday Dale called me to tell me that my converter was on its way and my truck should be ready by Friday. When Friday afternoon rolled around, I never got a call to update me. I tried calling and calling, no answer to his desk. Left voice mails, no call back. Tried the front service desk 3 times until I finally got someone. The lady put me hold while she was getting Dale for me. 11 minutes later she comes back on to tell me that Dale is on vacation for the day. I needed to make sure that I had my truck by the next Tuesday so I asked to speak to another Service Advisor. She then put me on hold for another 6 minutes to come back and tell me that the Service Advisor was busy and it would be a little bit before she could find out what was the status of my truck and asked if she could call me back. I said okay and not to my surprise, no call back Friday or Saturday. Made multiple calls Saturday to no avail. Monday rolls around and I started calling at 7:30am every 30 minutes and did not get in touch with Dale until 10:00am. He told me that my truck was on the rack and they were working on it. He said that it would be ready by the end of the day or no later than the next morning. Tuesday morning, I started calling again to find out when I could pick up my truck since I needed it by the end of the day and again, no answer and no call back from voicemails or messages. At 3:00pm I was to the point that since I could not reach anyone, I drove to the dealership. When I got their I spoke to the manager of the service department and told him how frustrated I was about not being able to reach anyone and no call backs. He actually told me that they have been having problems with their phones for a few months and the calls are getting transferred to Florida. (That is how you run a business, you blame your ignorance of not returning calls on a bad phone line for months). In comes Dale and I he proceeds to tell me that my truck is on the rack and they are working on it, same thing he said day before. I know a little about automobiles and a catalytic converter is not hard to change. He told me that they were having trouble fitting the new converter in. (BULL!!!!), Again not that hard to change, especially on a car lift. They called me at 5:30pm Tuesday to tell me I could pick up my truck. I signed my papers and left. When I got home and looked at my paperwork, it showed the start date and time and tech, and it showed the end date and time and tech. The Catalytic converter, and both software upgrades were started that Tuesday at 3:30pm, after I chewed them a new one. To top it off the mechanic wrote that they could not fix door lock due to customer needing vehicle back. Why didn't they do that and the updates the 5 days they were waiting on my converter. This dealership is filled with employees that do not answer their phones and lie as the day is long. DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!!!!

You know

16 de jun. de 2016

I hope they don't treat all disabled vets the way they did this one. Worst car buying experience of my life. Sold me a truck two days after I had surgery and still on pain meds. Not fully realizing the all the fine print I singed for the truck. I can't believe a dealership would stoop that low. Their communication is far less than desirable. Don't return calls,texts, or emails in a timely manor. I would not send my worst enemy to them even if the truck was free. My advice stay away don't go!!!! Update: I was told that I could bring the truck back and exchange for my original car that was on their storage lot. Only to get there the next morning to find out that it was sold at auction. REALLY.... What kind of business are you trying to run? This place really SUCKS!!! Maybe I should call the local defenders news so others don't get taken advantage of like we did.

Robert B.

15 de jun. de 2016

I needed warranty work done on my vehicle. Multiple visits...ordering of wrong parts...promises not kept. NEVER got an "update" phone call or were any of my multiple messages (at least 10,) returned. Incompetence is an understatement. Brought vehicle in one Saturday morning (2nd visit) with a promise and reassurance it would be out by close of business...Not only was my car kept through the weekend I learned on the following Monday that a wrong part was ordered (again!!!) and the service adviser did not call which he admitted to me when I got my car on Monday. Kevin Caldwell could use some training on integrity and his supervisor needs a lesson in accountability as he too was involved in a flippant, disinterested kind of way. I will NEVER set foot at this business again! I'm sure other places sell Hellcats!

Mr Day

7 de jun. de 2016

Extremely disappointed in the lack of customer service. My vehicle has been in the shop for nearly 2 weeks and I have only been contacted twice. I have called multiple times to no avail. I have let messages for the store managers and again no reply. Do not use this dealership folks! This is the second time i had to take my car in for repairs and both times the service was terrible. Shame on me but never again.

Autumn Hays

20 de may. de 2016

DO NOT BUY YOUR CAR HERE!. There probably is not enough room for me to describe everything that happened to me but all I know is I have never encountered a more shady car dealership than this one. The only reason they are getting 1 star and to which is should be a half star is Albert Salinas who walked into the middle of my wrath, but after finding out 2 years later that the car you purchased is not the car registered in your name would be a slight problem. What is even better is that car that they gave me the VIN number for was reported stolen along with the plates that were on my vehicle. Not only did this company mess up on the VIN #s and the license plate numbers, they proceeded to tell me yesterday on the phone that if the other owner wants to play the game of reporting the car stolen then I should play the game back Neither the other owner and myself were aware of their mess-up but talk about the most insensitive comment ever made and still no apology has been made to me. xxxx they wouldnt even fix the recalls on my car because of the VIN mix up. This company put myself, my husband and most importantly in danger. With the potential of going to jail and then them going to CPS because the other gentleman rightfully reported his car stolen (Which the car he purchased, his Vin in my name, was actually stolen come to find out) and they cant even say we are so sorry, they cant even come and sit with me face to face and apologize for not only the insensitive comment but as a common professional curtesy. I have now been paying on a car for 2 years that wasnt even in my possession, I have been insuring a vehicle that wasnt even in my possession and registering it with the state, doing my part and they cant even apologize to me. I sat in that dealership for 2 hours last night to which the paperwork was to be ready when I arrived and it was not. For 2 hours they had to correct it over and over again until they got it right, and still no visit from the GM JOHN GARAY no visit from the other ALBERT who owes me the most sincere apology to date. To be treated like nothing more than a GAME is insulting and I will go down fighting to keep people from going to this dealership until they make things right!

Penny Garner

17 de may. de 2016

I took my truck in for recall work. What was supposed to take approximately 6 hours, wound up taking 3 days. When I went to pick up my truck, they couldn't find it. 30 minutes later, my truck appeared. There was NO communication between the service department and myself unless I called them. I was left stranded, and paid for an extra day of a rental car (that, had they communicated with me) that I really didn't need to pay,While I was there, I browsed the showroom. Not one salesperson approached me and asked if I needed any help. I was actually looking to purchase a new truck. Too bad guys, you lose.

cpadeni

2 de may. de 2016

Decided to trade my beloved hail damaged truck for a newer one. Stephanie made the process seamless and got me everything I asked for. First time ever I actually enjoyed buying a new truck. Thanks steph.

a_salazar08

28 de abr. de 2016

I see a lot of bad reviews here and can't imagine why. I just purchased a truck with the help of Stephanie and Hutch. I originally went in to look at a truck that I saw listed online. Hutch was extremely helpful and answered all of my questions. I was interested in a Silverado and to my surprise, he was extremely knowledgeable of GM products. Shortly after, I was helped by Stephanie, whom I ended up buying the truck from. I never felt pressured into anything and I always felt that they took a personal interest in me and what I wanted. I'd rate the salesmanship of these two, a 10/10! I explained all of the features I was looking in a truck and the one's that I'm not so crazy about. They delivered and were able to show me trucks with exactly what I was explaining to them.Kudos to them and the rest of the staff for making this a stress-free experience!

Denise

29 de mar. de 2016

Rude, deceptive and bullies! I'm a 60 yo disable female, I brought my 2015 Chysler 200S in to get the Recalls done, I was told twice they didn't have the parts. A few weeks ago, I was driving on a major Hwy in San Antonio, going 65 mph and my car shut entirely down, due to the recall parts. I had my car towed to the dealership, all of the service Dept were deceptive, disrespectful, rude and no compassion for the emotional trauma I experienced. My car was installed with the recall parts, I've been driving my car for only a couple of weeks. My car didn't drive as well as when I first bought it, for the couple weeks I've had it back. I was stopped at a stop sign and my car stalled. I brought it back to the dealership ( San Antonio Chrysler, Dodge ), again I was treated with the utmost disrespect, rudeness and discreptive talk, from the Service manager ( Phillip) and service rep.

RegretfulRamOwner

16 de mar. de 2016

I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the dealer to check the status of the repairs. Not a single recall was fixed and none of the other service I requested had even been started. Some of these recalls are potentially deadly such as sporadic air bag deployment so you would think this would have been a priority. The young lady at the counter whom I asked to get my keys for me walked away to make the phone call and said nothing to me when she came back to the counter. I asked her if they were bringing my keys and she said they are working on it and nothing else. I asked to see the service manager or the general manager and neither had time to talk to me. I have not received a single call from this dealer to provide an explanation or an apology. I just do not understand ignoring customers but to ignore potentially deadly recalls is really beyon me.

Mike W

12 de mar. de 2016

I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their service. This morning I was the first customer in line for an oil change service. I also had a check engine light the came on yesterday. The service writer looked up my VIN and based on mileage recommended additional services that I should do. I was short on time and said just change the oil and check the light... his response was it would take a couple hours ... the oil service was done in 15 min, I had to wait another 30 for him to complete the paperwork and release the car to me. You can't tell me it takes a couple hours to plug in the computer and see what the code is!!! He didnt even check to see if someone was available ... Bottom line, just look at their reviews online, I'm finding another dealer to take care of my Jeep ... and would never buy anything from this dealership.

Not satisfied customer

24 de nov. de 2015

Words can't explain everything I have experienced at this dealership. They were trying to get over on me when I first purchased the car even after seeing I had good credit and was approved instantly. They tried to give me the car that I test drove the 1st day I went there that had 8 miles on it...when I went back the next day to sign paperwork it had over 500 miles. Explained to me that they had to take it to houston. I insisted on another vehicle exactly like the one I wanted. They also had to redo my paperwork twice because they put different numbers then what was discussed. That's when I should've stopped and should've left the dealership. I stayed only because they had the vehicle I wanted. After it was hard getting a scratch fixed that was there and I noticed the next morning since I left in the vehicle at night. I took the vehicle in to get serviced..oil change..recall fixed on the jeep...scratch fixed. .seat belt snap replaced that was coming apart. .go to pick up my vehicle and the only thing that was done was the oil change and the scratch was buffed which made the tiny scratch even worse because they kept the burner on it for too long. AFTER I called and told them things wasn't fixed on my car the time I dropped it off the service guy didn't even apologize for telling me everything was complete. Instead he told me he would fix it....I brought it back and he still didn't have the seat belt snap nor could he have the paint fixed. He told me that after an hour and a half being there. Had to take the car back to get fixed. There service is very poor and unprofessional. It's hard to reach someone also. You are transferred a lot. Just very upset with the service being that my vehicle is over 38k and I went with them on purchasing a new vehicle. Just sad to see a nice looking dealership with so many issues. Also I noticed different faces ...not even the same people working there whenever I go up there. Including my sakes rep who no longer works there and was the nicest person that I dealt with. I didn't fault him on the sales and service issues...he wasn't who I was dealing with at closing and when I got the vehicle serviced.

Christy Goodwin

12 de nov. de 2015

I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my transmission, but found over $1,000 worth of other stuff that needed fixed. My husband picked up my car and dropped it off for me at work. When I went to drive home, I had no air conditioning. I took it back, and they wanted to charge me $269 to recharge the AC, which was working when we left it! Ended up paying ANOTHER $139. The next day my check engine light came on, I called and left a voicemail, no one has yet returned my call. Next day, my low coolant light comes on, which is one of the things they "fixed". Another call, a promise of being able to borrow a car while they look at mine, "just call me back." Another voicemail never returned. The next day, you guessed it, no AC.... My transmission still slips, my coolant still has to be filled up all the time, and now I also have no AC and my check engine light is on, when it wasn't before. Worst place I have ever done business with. Period.

Kix1973

10 de nov. de 2015

Probably overwhelmed, short handed, and/or no internet sales experience. I received a phone call as a nice follow up to my inquiry, and was asked if I'm still in the market? The question should be is do you want to sell me the vehicle? I made several attempts, and still no information. Very poor Sales Management, and organization, will definitely be searching elsewhere. I recommend they not advertise on other websites until staffed with experienced Sales persons to provide customer support for Internet sales. I have purchased my last 9 vehicles off of Cars.com since they launched, and usually is a quick and very easy process, but definitely not here.

ar12ut

5 de nov. de 2015

Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 because the price listed online is "before it goes through our shop". Apparently, "shop" means "sales desk". Sad that I didnt even make it to the store location before they tried their sales tactics.

ThegardenofEden

27 de oct. de 2015

Kenny Harrison made us feel like he was "on my side" during this experience. He guided us thru the processes and gave us information that was helpful in our decision to purchase this car. We never felt pressure to buy felt like I was shopping for a car with my friend. He has a great family and made us feel like we were apart of it. If you are looking for a Car go to San Antonio Dodge and ask for Kenny Harrison. PS my wife got a kick-at$$ CHARGER!!!!!!!

Robert

26 de oct. de 2015

First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT

SanPedroTX

24 de oct. de 2015

It was very surprised being recognized by my first name. Kyle has helped me with my maintenance over the last 6 months and really seems to care. Cost of services are very competitive and have been done in a reasonable amount of time and I have been very satisfied.

Robert

23 de oct. de 2015

First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT

JenniRay

18 de oct. de 2015

I received a warm prompt welcome from Phillip and told him I had an appointment with Kyle. He was busy but instead of making me wait Phillip help me and I was able to get my recalls done very fast. This was true customer service. Thanks Phillip and San Antonio Dodge.

JR in SA

16 de oct. de 2015

I do not have good credits. I had been to many other dealerships and they told me I couln't buy a truck. I called here and talked to Alton. He said I would be able to finance a vehicle and I did not believe him at first cause the other dealerships said the same thing. Not only did he get me a truck it was new and I could afford the payments. Everyone treated me very well and I know my decision to come here was a good one.

Not Forgotten

16 de oct. de 2015

My service man Dale was great! Although it takes a little ;longer to get my oil change at San Antonio Dodge they are very courteous and update me each time I need something done to my 300. Most times it is cheaper than going to a national chain repair shop. Being a woman sometimes I feel repair shops take advantage of my lack of mechanical knowledge. I bought 4 tires and the total cost was $31 cheaper than one of those tire stores.

WallyWallace

15 de oct. de 2015

I looked at several other dealerships online and San Antonio Jeep was the best price. They has a great selection of Wranglers it was difficult to pick one out. Jerry was very patient with my husband and helped us pick out the perfect Jeep. Everyone treated us very good and we got a good geal.

BradJen

15 de oct. de 2015

I had several recalls on my truck I did not know ab out. Went for an oil change and the adviser told me they could do them when doing the oil change but it would take a little more time. Worked out great. Thanks!

GolfWidow

13 de oct. de 2015

I do not know where to start....Let me just say the service department has definitely gained my trust. No one in town would help me with my recall on my 2012 truck. Dale took my call, set an appointment and took care of my airbag recall all within a couple of days. Calling all other local dealers was fruitless. 2-4 weeks for the same thing. Thanks Dale for all of your help!

karol123

11 de oct. de 2015

This has been the worst experience EVER!! On July 25, 2015 my husband and I were on vacation in San Antonio. Our Town and Country van began experiencing problems. We made our way to the dealership. First we spent 2 hours in the service department. It ended up the repairs were going to be major, so we decided to explore purchasing a car from them. Of course the sales staff were very accommodating and "sympathetic" of our situation. We ended up purchasing a 2015 Chrysler 200. In all we were at the dealership 7 hours. Which at the time we were okay with because they assured us they were looking up how the licensing and sales tax for Nebraska to make sure everything was being handled correctly. Our first set of temp tags expired Sept. 23. On Sept. 17, we went to our courthouse to see if they had the title yet or any payment from them on our fees. They had nothing. I immediately began calling the dealership about this situation. The first person I talked to in the finance department looked up our sale and said it hadn't even been processed yet. I was then directed to talk to Fred in the title office. He first told me he would be finding out from Nebraska DMV how to handle this. On this same phone conversation he assured me he would email us new temp tags and everything should be handled in one to two weeks. He also assured me he would call every couple of days to let me know the status of the situation. He did not email us the new temp tags until the day before our first one expired and only because I had to call and call him out for not following through on what her told me. So our new temp tags now expire Oct. 22. He not only is NOT keeping in touch with me on the situation, but does not return my calls. He also told me the second time he actually would talk to me that the dealership is in the process of changing title companies and that is the problem...it has been almost 3 months!!! From our salesman Jerry, he gave me Chad Bowman's contact info (general sales manager?) I have tried calling him 4 times now, goes straight to voice mail, and he hasn't returned my calls either. This past Friday I attempted to call Fred again, his direct extension. His receptionist answered, asked who was calling, I heard her tell Fred "it's the woman from Nebraska", there was muffled conversation, I was put on hold, when she came back on she told me he was in a meeting with his manager. I told her I just heard you talking to him! She said something also about the title company and that Fred would call me back as soon as he was out of his meeting. NOPE did not happen AGAIN! I have registered a complaint with the Chrysler Corporation. In the meantime, if and when our title gets to the courthouse, we will have penalty charges which we will probably have to fight to recoup those fees from the dealership. If they can't figure out how to sell to out of state residents, then they shouldn't be selling to them. I have seen other negative reviews very similar to this one, especially refusing to take phone calls or returning phone calls. I will be calling Watson next as he was the one who handled our financing and paper work. I couldn't remember his name until I saw his picture on this site. So we'll see if he is any help! If nothing significant happens in 2 days we are contacting an attorney. DO NOT DO BUSINESS HERE!

RGOZZIE

10 de oct. de 2015

Fast in and out. The improvement of this dealer over the last 4 months has been exceptional

Service is #1

22 de sep. de 2015

Buyers beware stay away! Craig Tondre, Jack and the rest of the management staff pathetic and incompetent had a extremely disappointing experience here. Their are plenty of other dealerships that will treat you right is San Antonio!!!

Angry Customer

16 de sep. de 2015

Do yourself a favor and don't deal with these "people". I have never been treated worse. My salesman, Carl, was the only bright spot in the whole transaction. He tried his best to help me out and was a very pleasant person to deal with but all that gets washed away because of the sales managers. I have never come across a more condescending, rude, irritating group of men. One of them, Craig, flat out argued with me and essentially called me a liar! Beware, they are not to be trusted. Not to mention the fact that it takes them over a month the pay off your trade in. This dealer was in the news because of this problem a few years ago but I had thought that was over since new owners have taken over. That is not the case. They ask you for the 10 day payoff and then take over 30 days to pay it off, as a result there are more finance charges that they expect you to take care of. Unacceptable! The truck I bought from them? I turned right around and traded it in. I hadn't even gotten the plates yet. I will never deal with them again and I am telling everyone I know and everyone that will listen to AVOID THIS DEALER AT ALL COSTS. If you decide to deal with them anyway, good luck!

roses in the desert

16 de ago. de 2015

BEWARE BUYER OF THESE PEOPLE'S WAY OF DOING BUSINESS!!! I AM SERIOUS!!!!This is how my dream became a nightmare...........I went to test drive a used car from them, i was very interested in purchasing the car i test drove. Kenny the sales man had the body language of not being very interested in helping me. I ignored it and I test drove a used sports car. The car was on empty before i drove off the lot. How can this sales person not even considerate that the car was going to be driven even though i called ahead and made an appointment to drive the car. I should have foreseen that this was NOT a place to purchase a used sports car from. Afterwards test driving the car he asked me was i ready to buy the car. I told him that i wanted someone to look at the car before i get it. He gave me a look like "what ever" and i thought, this guy must be having a bad day or something. I really wanted the car and wanted to make a sound decision before i buy. I had a bank loan prior to going to the car lot and specifically told Kenny i did not want my credit to be ran because i had a auto loan with my bank and would not need there financing the day i test drove the car. I had my partner look over the car the very next day and told Kenny i was going to buy the car. I got there around 1.30 pm. and told Kenny that i work this afternoon and needed to be out at least before 5.00 pm. I asked Kenny if the car i'm going to buy will have a full tank of gas and not be on empty when i get it like when i test drove it, he said "No problem, you will have gas". I sat and waited and waited for Kenny to expedite the process of signing and ect. I got up and asked the sales manager to see what was taking soo long. He asked someone to look for him .(( I SHOULD HAVE LEFT AT THIS POINT AND NOT EVER ALLOW MYSELF TO GO THROUGH THIS BUT )).... about 2 hours later he came back and showed me a form of sale stating a higher sale amount. Like another $2000.00 added to the original price. I stopped him in his tracks and told him that the web site i went to had a different price and would not get that car if this was the new price. He told me which site and would get me that price. So i stayed because it was a fair price and didn't want to go over my loan amount. I tried to believe that it was just an off day for them and i was being too critical. Kenny came back and had the form with the sale amount that was on the site but sarcastically told me the price went up so he did me the favor to go back to the original web site price. I told him that if you want my sale, keep the price i came in for only 24 hours ago.Then Jeff came buy while i was signing the sale form and introduced him self and went on to try to get me to get a lower payment. I told him the same thing i told Kenny. I didn't want any financing through them. I had a good rate and would stay with what i had, but he went on to say if i could get you a lower rate or payment would you consider it? I told him thank you but i liked the bank i have and will continue to do my financial thing through them. He then told me "well its your money and if you want to throw your money away it up to you." I found him rude and pushy. ((They still ran my credit score- lowering it even though i specifically told them from the start not to do so. I kept the letter they sent me 2 weeks later)) I wanted my dreamed of sports car!!! I told myself it would be over soon and hopefully not have to see them for a good while. I didn't even get to start signing the mountain of forms till 6.00pm from some other person that did the bank loan forms for my bank. I am crazy for not following my gut and just finding another car somewhere else. I had to call-in late to work which was more upsetting because this was such B*S* When i was finished signing a mountain of forms i asked them was the car ready? They told me "yes ,it is ready for you." i had to wait again , more than 15 min. to get them to bring the car to the front of the lot so i could go on my way. The car was bought in front of the car lot and i got inside and asked" where is the other key for the car?" Kenny told me " i don't know, i guess it only came with one and if you want one you have to get one made" The car was on empty when i got in it , again!!!!. I told Kenny that i need gas in this car because how am i going to be able to drive off this lot after buying it with no gas when you said it was going to have gas in it. He looked at me and i said "i'm serious! you told me that this car would have gas!!" He went with me to a gas station to put gas. I stayed in the car while he put the gas. Then he told me this line...."new cars don't have full tanks when they are sold".He put $5.00 of gas. I didn't have anymore time to waste when my job was calling me go into work. So i took it as a lost cause in my mind. I wish i left him at the gas station after he said that.I took him back to the car lot and drove to work right after that whole ordeal. *DO NOT BUY ANY VEHICLE FROM THEM*I had only one key and had to get a spare made for another $150.00 I ended up having to spend even more money when i realized that the car had no floor mats, and the dome light in the car was gone (the bulb) and the trunk light was burned out. WHO SELLS CAR LIKE THIS!!!!

Kevin Higgins

15 de ago. de 2015

I bought a 2015 Challenger HEMI from this dealer. The sales process was pretty easy due to my good credit and reasonable attitude. I bought a Platinum Service Warranty on the vehicle. On multiple occasions when I have called the service department they have placed me on hold for long periods of time and then without notice just dumped me into a voicemail box. You cannot set an appointment for service. After having 44 cars I know service shops well and I can tell you this is one of the worst. I eventually decided to cancel my extended warranty plan since it was expensive and the only way to avoid the $100 deductible is to use this shop. Over the last couple months I have placed 2 calls to Jeff in finance and have not yet received a return phone call.

Kevin Higgins

15 de ago. de 2015

The sales staff was nice....BUT once you buy a car from this dealership trying to get someone to answer even the simplest of questions will be difficult. The cashiers in the service department will put you on hold for extended periods and then just hang up on you or transfer you to a voicemail box with out even picking up the phone. This has happened to me twice. The last time I was experiencing a mechanical failure on the road. Despite me purchasing their most expensive Platinum Warranty I do not get any service from this dealership to warrant the costly expenditure. I decided to talk with someone in finance to talk about the benefits of continuing on and keep the warranty. I left a message twice for Jeff in finance requesting a call back. So far I have not heard back from him.

Kiersten Posey

2 de ago. de 2015

TERRIBLE. My experience with this dealership was awful from the start. My boyfriend and I called about a Chevy Sonic and made an appointment to see it on a Saturday. They told us the car was there but when we arrived the next day(after an hour long drive, which is why we called in the first place), it was off to auction. The used car manager told us that he could bring it back from auction and that it would only take a few days. It took a week. When we went to see it, it couldn't be test driven because it needed some "checks" and they told us that they were sending the car to a body shop to fix some small cosmetic damage. The car ended up being at the "body shop" for THREE WEEKS. During this time, we called the dealerships often to see when the car would be back. They kept stringing us along and always told us it would be back in a few days, that is, if they felt like calling us back. When the car came back to the dealership, we were told that it was actually sent away so that they could fix the turbo. Not only did they string us along and lie to us for 3 weeks, they did not fix the cosmetic damage and finally said that they would not (after asking that they would), however they would pay for us to get it fixed somewhere else. We were so sick of this dealership by this time but we really wanted this car and we had not found a similar one elsewhere for such a good price. We had been patient for this whole month and asked them to hold the car for one night so that we could come the next morning to drive it and hopefully buy the car. They told us that they would put the car in the back for that night. We thought this was pretty reasonable since we had been patient and put up with their unprofessionalism, lies, and untimeliness for so long. We arrived to the dealership for the third time and after being introduced to 4 people for no reason, they proceeded to tell us that the car had sold the night before. So after a month of putting up with all of this, we still lost the car we wanted so badly. So we're back to square one. Please do not waste your time or hard earned money here.

wimberlyh

28 de jul. de 2015

I went there just to look, i end up getting a car after waiting about 6 hours or longer. Which wasn't to bad. I agreed on a set price on what i would pay a month and i was told they could do it. The next day they came back with a payment almost 200 more than what we agreed upon. I accepted the deal and traded in my car, which they tried to say was less then what they offered me. After i traded in my car i was told they would send the pay off amount for my old car right away , but they didn't, instead it took them almost a month before they sent a payoff amount. I kept getting calls from my old dealership about my payment . I had to explain to them over and over that i traded my car and was informed the payoff was sent out. NOT only did i have to deal with that they didn't get all the paperwork they needed up front so i had to keep driving back everyday cause they forgot to ask for certain documents. This place was an hour away from my house. I then ask if they could switch my rims off my old car onto my new one, they agreed and told me to bring in the next day and to sign my paperwork for the new car. Right after i signed i was informed they couldn't switch the rims out the next day and that i had to come back in 3 days. So i said no problem i will as long as they already have the rims off my old car and all they had to do when i got there was put them on my new one. WE AGREED upon that. I even called an hour ahead and they told me they had taken the old rims off when i got there they said they hadn't even started on my car. I WAS VERY FURIOUS at this point I had to wait 4 almost 5 hours for my rims and then they told me they couldn't switch the rims because of bolt patterns. MY QUESTION is why didn't they notice that the first 30 mins? After all of this i kept calling about my payoff and my tags. They said they finally sent my payoff to my old company USAA which all they had to do this whole time was drop it off over there since they where 30 mins apart. I waited a month for my tags, and finally called up there . They said it took 6-8 weeks for the tags to company in because the DMV was backup. Which i didn't believe because my girlfriend got a car 2 weeks after i did and she got her tags within a week in a half. I explained to them that i was told my tags would come in within 2 to 3 weeks. The lady on the phone had an attitude on top of it all. I honestly don't even think they sent out the request for my tags. OVERALL worse experience ever. NEVER AGAIN WILL I GOT BACK TO THEM.

Jordan

19 de jul. de 2015

All I wanted to know was the price of a vehicle. Seller acted like he didn't know the price of it. (Which I know he did) finally my wife got out asked him the price or said we would leave. He told her $3000 more than price listed online. Needless to say we immediately left!

AprilNicole

19 de jul. de 2015

Went in hoping and praying to get a certain vehicle to accommodate my growing family. We had a very limited price range since my husband is the only one working while I attend nursing school. Gary Parmelee was more than helpful, and he made sure we were able to leave with the car we desperately needed!

AprilNicole

19 de jul. de 2015

Went in hoping and praying to get a certain vehicle to accommodate my growing family. We had a very limited price range since my husband is the only one working while I attend nursing school. Gary Parmelee was more than helpful, and he made sure we were able to leave with the car we desperately needed!

chohana

14 de jul. de 2015

Despite my attempts to contact them on the IOU items that they owe me, no return calls, I cannot get through to anything but a general voicemail, no call backs from any manager, nothing. For weeks, I've been trying to get through and no one returns my call. Absolutely the worst buying experience I've ever had

Younique Girl

10 de jul. de 2015

I had gone to another dodge dealer on San Pedro and it was a complete waste of time. I called Lone Star Dodge and the salesman help me the with everything.Now I have a new Dodge Journey.

Happy msk

2 de jul. de 2015

We were treated with respect and courtesy. We worked with Garry Parmelee. We couldn't have asked for better treatment. Was impressed not only with Garry but also the managers. A great buying experience. Five star service all the way

drmass23

30 de jun. de 2015

I would never buy a car from this dealership again!I went in on a Saturday at around 2 and I had the car I wanted by about 4 then I sat there until they closed at 8 because they couldn't figure out the taxes and fees for my out of state tag. They kept trying to get me to license it in Texas but I am not a Texas resident so I could not do that. I was told to come back Monday and everything would be together for my deal. I did get to take the car that day (the only positive thing). I showed up on Monday and was told that nothing was together and they did not know I was coming in and that i'd have to come back. I was called again later that week and the next week and told that they still couldn't figure out the taxes and fees. Two weeks later I personally got the number for the WA dept. of licensing and called and gave it to them. I was told to call and make sure they had it all together that next week and I did but they did not answer so I left a message but did not get a return call until they closed and were asking why I didn't come in. So finally three weeks later I went in to sign my papers and was met with a surprisingly high APR when I was first told that it should be much lower. I signed my papers and thought the chaos was over but I was wrong. I received a call a week later stating that they seemed to not have a copy of my insurance and license (they lost it because it was in my file). So over a month later my registration for my car is still not done! I am beyond disappointed and frustrated with the service from this dealership. The sales personnel were friendly and helpful but the financing office was completely useless. If I wasn't getting a good deal on a used car I would have walked out and gone somewhere else in a heart beat.

Pizzaman777

17 de jun. de 2015

My brother had bought a car from here, and recommended Gary Parmelee as a salesmen. When we got there we asked for him and after I told him what I wanted, he took me right to what I wanted and made the sometimes confusing car-buying experience easy.

Pizzaman777

17 de jun. de 2015

My brother had bought a car from here, and recommended Gary Parmelee as a salesmen. When we got there we asked for him and after I told him what I wanted, he took me right to what I wanted and made the sometimes confusing car-buying experience easy.

Masters,Terry

13 de jun. de 2015

Garry was very informative!Very down to earthDefinite hard worker!Would buy the next car from Garry Also a plus Garry is military And returned all my calls!

tjones

12 de jun. de 2015

Gary was there on a Sunday to my surprise. I figured I was in for a hard pressure sale. That turned out not to be the case. He was very patient and he answered all my questions. Turns out the vehicle I thought I wanted was not the vehicle right for me. He understood what I was looking for and produced it and a top notch deal to boot.

psuperti

5 de jun. de 2015

This dealership lied about having a van for sale to get me there. They did not honor the "Auto Trader Instant Buy" certificate we brought in which was an in advance agreement that they would appraise and make an offer for my ride even if I didn't buy from them. After telling us the van was not there, we waited 1 hour for the offer on our ride and we had 3 kids with us. So you can see why I was upset, driving there took 45 min, I'm a veteren with war injuries and had my disable daughter there also. The manager rudely says he is working 4 deals and wont see our car. After I reminded him that I was brought there under Auto traders buy my car agreement, I was there at my appointment time he said his Internet sales person made I mistake and he would not even buy a car if I didn't buy there. He was saying "No way". When I was saying it was dishonest to bring us there for nothing. The end of this argument was heated but super emrassing for them as some custumers got up and left at how rude and heartless they were.

homer1

21 de may. de 2015

I have bought several vehicles over the past couple decades and this was probably the easiest car buying experience I have had. Job well done.

Highly Disappointed!!!

21 de may. de 2015

The sales team is awful!!! Instead of finding solutions to help people they are rude and insulting. They went so far as to tell us we could 'live in our truck' when we said we could not afford the payment and that we were not going to pay as much a month for a truck as we would for a house. This is your typical we don't need your business everything is on our terms and we will get pushy, rude and make nasty comments when the customer does not fall into line. I was so disappointed. We had just moved here from Arizona and were hoping to find a dealership we could call ours. We had been with the same dealership in Arizona for 12 years. Either way...pass by this place and go to Wyatt Arp in Seguin, not only will you be treated as a person but you will get an awesome deal!!

Disapointed in SA

20 de may. de 2015

We purchased a Jeep Wrangler exactly like we wanted. Sales was fast. Finance was long.As soon as we walked out the door we became a bother to anyone we talked to.When I addressed the lack of customer service after the sale the Sales Manager ignored me...Good luck.. We did get a good deal on the Jeep through USAA..I do not recommend this dealership because they are just wanting to make a sale and not a lasting relationship which brings more business...

BORZOI

19 de may. de 2015

I purchased an Oil Change Package good for 4 oil changes a couple of years ago. When I was told about the package I wasn't told it had an expiration date. I drive very little on my Dodge Ram 1500 and I made the Advisor aware. I have 16000 miles on my 2011 Dodge Ram 1500.I visited the dealership today to get the oil change because I had a notice on my truck. I was told the Package I purchase was expired and I would have to pay the full price. I asked why I wasn't told there was an expiration date and I was told the manager would not honor the expired Package. Dale Fischbach, Advisor, offered me another package. I asked him why was he trying to sell me a package I would not be able to use because I don't drive a lot and don't have to get the oil changed that often. I cannot believe the manager would not honor the package. I will not take my Dodge Ram back to their location.I got screwed out of my $99.99 Package and had to pay an additional $76.75 for the oil change today. Jiffy Lube will get my business from now on.

rzuniga1538

14 de may. de 2015

This was the second vehicle that we have purchased from Garry (Pac-Man) Parmalee. He is an awesome salesman and I will be more than happy to refer him to someone if I know they are looking for a vehicle. Garry and Ryan went above and beyond what they needed to do to help us in purchasing our Kia Sorento and Garry also helped us last year purchase a Jeep Patriot.Garry is a very professional person and he loves to do whatever he can to help you get what you want.Thank you Garry for all that you have done for us.Roman and Leann Zuniga

ammab1

6 de may. de 2015

Great place with great people. I had the best experience there! I most definitely recommend San Antonio Dodge Chrysler Jeep Ram to everyone looking to purchase a vehicle.

Arthur

5 de may. de 2015

Thanks to Jeep for the Recall and for letting me know that there was a brake booster problem.

JS1430

2 de may. de 2015

After 6 months of looking for my particular vehicle, I finally found it at this dealership. Met with Garry, who went above and beyond my expectation. Was very professional in all areas of the sale. Will buy another Jeep from Garry when the time comes.

xtina

24 de abr. de 2015

Biggest pet peeve...Dealerships take forever. I hate waiting. Garry got me in and got me out. Great personality, truthful and honest. Never pushy. I'm a happy owner of my vehicle now. Thanks!

Frank in Pipe Creek

23 de mar. de 2015

I needed repairs. Made an appointment. Service performed in time estimated. Had questions that were answered by Mark. Charger drives GREAT...GREAT SERVICE. Thanks SA Dodge Chrysler Jeep

DirtRacer

21 de mar. de 2015

Short, sweet and a great deal. My Challenger is fast and I am very happy! San Antonio Chrysler Dodge Jeep Rocks! Thanks Ron!

ATX Delivery

21 de mar. de 2015

Broke down with coolant leak and called around to most of the Dodge dealers in SA. No one could help except San Antonio Dodge. I told them I needed my truck for an important delivery the next day. They were able to work me in and got me on the road back to austin. Thanks to Geoff, Kyle and Steven the tech, I was on my way back to Austin to make my delivery. I will drive down from Austin anytime I need work done fast and right!

AnaCali

21 de mar. de 2015

Carl and Jack got me the truck I wanted at the right price. The was no hassle and we DID NOT have to spend all day like we did at the last dealership. I recommend this dealership to anyone that needs truck and wants great service.

CJwhit

20 de mar. de 2015

I had a problem with my 300c and went to another local Chrysler dealer to see if they could fix a water leak. it took two weeks to get them to look at my car and they said it was the windshield was leaking and they could not fix it because it had been replaced. The winshield people said it wasn't leaking. I went to San Antonio Dodge Chrysler and they looked at it. It was leaking from the a/c. It did cost me to have it repared and not too much but I don't have any water leaking and the awful smell. Jeff really did a good job.

I am not the Jeff Gordon

20 de mar. de 2015

Went in to get oil changed. Free 27 point inspection revealed I needed the front brakes replaced on my Stratus. I was pleasantly surprised at the low cost and they had me in and out in a couple of hours. Great service!

100 Anniversy Addition

18 de mar. de 2015

We purchased our 2014 Dodge Charger from San Antonio Dodge in 2014. I have brought my car into the dealership 3 times for oil changes and services. I will say the Sales Department is awesome- friendly, fair and professional. The service department unfortunately is one of the worst I have ever dealt with. They have gone through 3 different Service Managers within the 10months that I have owned my car. I ordered a new glove box for my car back in Nov. of 2014 and still have not heard anything back from anyone. I've called on several occasions to check status. It's been one excuse after another as to why their quality of service is so low. Unfortunately, I will never buy another vehicle from them due to their poor quality of service as I like to get my car serviced where it's bought.

The Fullers

13 de mar. de 2015

Jenna Stirling - Internet sales - was awesome. We found the jeep we were looking for here at San Antonio Dodge Chrysler Jeep Ram but we lived 7 hrs away. Called the dealership and spoke with Jenna who negotiated the whole deal over the phone. We spoke with her on Friday night and flew in to San Antonio on Saturday evening and Jenna picked up at the airport and shuttled us over the the dealership. We had the entire transaction wrapped up within 45 minutes. What a great experience we had with her. If you are looking for a great salesperson that will go out of her way to assist her customers then go see Jenna. Thank you again Jenna we love the Jeep. Darryl & Karen Fuller

The Fullers

12 de mar. de 2015

Jenna Stirling - Internet sales - was awesome. We found the jeep we were looking for here at San Antonio Dodge Chrysler Jeep Ram but we lived 7 hrs away. Called the dealership and spoke with Jenna who negotiated the whole deal over the phone. We spoke with her on Friday night and flew in to San Antonio on Saturday evening and Jenna picked up at the airport and shuttled us over the the dealership. We had the entire transaction wrapped up within 45 minutes. What a great experience we had with her. If you are looking for a great salesperson that will go out of her way to assist her customers then go see Jenna. Thank you again Jenna we love the Jeep. Darryl & Karen Fuller

NDDL

7 de mar. de 2015

This has also been my second time working with Keith in the finance Department. He is very upfront and honest about all the choice you have to work with! He truly works hard for each customer! Thank You Keith, I am so happy that you were my favorite person in finance today! :-) THANK you for ALL that you do!! It is greatly appreciated!

Norma

7 de mar. de 2015

This has been my second time working with Garry to purchase a new vehice! He is the Best Sales Professional to work with! He makes the entire car buying process easy and you can tell he really cares about every person he works with! He is honest and kind and works with any situation and need that you have. He Truly Listens! If U need a vehicle go straight to SA DCJR and work with Garry!!! Thank You Garry...again!

Tio Sam

6 de mar. de 2015

Had an excellent experience buying from this dealership. Gary Parmelee was our salesman and he came off very sincere, honest, and genuine. Not pushy or insincere like two previous dealerships I dealt with that day. I would highly recommend Gary and this dealership to family, friends, and anyone reading this! After we chose a car, we were out of there in two and a half hoursthe fastest experience I have ever had buying a new car! I was compelled to tell the Manager who was there that night how satisfied we were with Gary and the rest of his team. Especially since this car was for my son who is in US Army Special Operationsthey certainly honored him with the price and the sale. Thanks, Heroes!

NDDL

6 de mar. de 2015

This has also been my second time working with Keith in the finance Department. He is very upfront and honest about all the choice you have to work with!He truly works hard for each customer! Thank You Keith, I am so happy that you were my favorite person in finance today! :-) THANK you for ALL that you do!! It is greatly appreciated! Norma L.

Tio Sam

5 de mar. de 2015

Had an excellent experience buying from this dealership. Gary Parmelee was our salesman and he came off very sincere, honest, and genuine. Not pushy or insincere like two previous dealerships I dealt with that day. I would highly recommend Gary and this dealership to family, friends, and anyone reading this! After we chose a car, we were out of there in two and a half hoursthe fastest experience I have ever had buying a new car! I was compelled to tell the Manager who was there that night how satisfied we were with Gary and the rest of his team. Especially since this car was for my son who is in US Army Special Operationsthey certainly honored him with the price and the sale. Thanks, Heroes!

JPF

3 de mar. de 2015

My sales guy Marcos was great and then I met everyone else! They jacked all my paperwork up and demanded that I return to resign the day they called (during the work week). I am Military and my wife works as well (Can't just drop everything cause they messed something up we live 45 mins from the dealer). I told them I could be there first thing that Saturday. That still wasn't good enough. They were rude to my wife on the phone too. After complaining to a Manager I was told Saturday would be fine. He also gave me a tank of gas for my trouble. Like a tank of gas can make up for being unprofessional. I bought the vehicle at the end of December and resigned all the paperwork the first week of January. It's the first week of March and I still don't have my plate and have had to have my temp plate extended. I keep calling and getting the run a round about my plate. Because I am Military I titled my vehicle in my home state like all my pervious vehicles. They told me this would be no problem when I bought the vehicle. Well here we are over two months later and still no plate and I called the DMV back home and they have no record of an application for my new vehicle. They also still have my old vehicle in the system under me. I've tryed to call the title guy(not in his office) I've tryed to call the GM Shawn and he wasn't in either. I have even gone into the dealership and got the run around. I will never buy from them again and will never recommend them to anyone!

kristy

2 de mar. de 2015

Kenny love Harrison is a very good salesman! Very happy with my experience! i definitely would recommend him to all my friends and family members.

Dora

28 de feb. de 2015

I had to drive from out of town to get an awesome deal on my vehicle. Garry Parmelee is a kind and trustworthy salesman. Garry definitely made me feel at ease..we just started a conversation as if we have known each other for years...definitely a great vehicle purchasing experience and salesman. I would highly recommend Garry!

Bexarjew

13 de feb. de 2015

2013 challenger received a recall, took vehicle to center, was told not to worry and come back later, alternator shorted out, burning the wiring harness leaving the vehicle with no working electronics and leaving me stranded, vehicle was towed to San Antonio Dodge Chrysler on a Friday, on Saturday I was told because the vehicle was under the bumper to bumper warranty, the factory recall and I had purchased the extended warranty I could pick up a rental car on Monday, That Monday I was told I could not receive the rental, my service representative was not available. Two days later after contacting Manuel Patell I was told my car had not been touched and could not get a rental, TOO JUST KEEP WALKING, Two days later i was still refused a rental car, then was told the remedy was to put another defective alternator in and wait for parts, Two days later no luck, service or rental car. Twelve days later still no service, or rental, all the warranties were worthless. Finally was called to get my vehicle, the alternator was replace, still waiting on actual replacement parts, the wiring harness was not replaced as per the recall, It was "Repaired". When picking up the vehicle I don't know why but i checked the fluids, the radiator was a gallon low and I could not leave the dealership until someone else brought me the fluid, the center could not spare it. When addressing the issues with the general manager he only became defensive and made several excuses, never offered and apology, and told me I should have received a rental that I never got. Come to find out the service manager is the General Managers son and he did not want to hear the complaint in the first place. Because I left the dealership in the dark I did not notice the torn seal around my Hood, and have still not had a response on the issue. At this point I do not trust the cars electrical system to allow my children to drive it for fear they will loose power steering and ABS as I did, the inside of the car filled with smoke. Could have been a real danger to a less experienced driver

swamprat

8 de feb. de 2015

We looked all around San Antonio for the best car for my wife that met all her "grandma-mobile" requirements. San Antonio Dodge gave us the best deal. So far we are very pleased with the effort of our salesperson Miss Jenna Stirling, who went out of her way to find us the right car. We're just waiting for our car to arrive. My wife is very excited!

swamprat

8 de feb. de 2015

We looked all around San Antonio for the best car for my wife that met all her "grandma-mobile" requirements. San Antonio Dodge gave us the best deal. So far we are very pleased with the effort of our salesperson Miss Jenna Stirling, who went out of her way to find us the right car. We're just waiting for our car to arrive. My wife is very excited!

sass

6 de feb. de 2015

Went to look at a vehicle and it took them 40 minutes to find the keys. I test drove it and we did the loan paperwork, which was kind of shady. They were going to call me back with an answer. Salesman called me 3 times on my cell phone asking if we took the keys on the table. Its been 3 days and still haven't heard from them. Poor organization and customer servic . At this point I don't want to buy a car from these people.

sass

5 de feb. de 2015

I went to look at a car and they couldnt find the keys, it took 40 minutes just to see the car. Test drove it and filled out loan paperwork and they were going to call me back with an answer..Salesman called me on my cell phone 3 times to ask if we had the keys to the car I test drove. It has been 2 days and still have yet to hear back from anyone. Poor organization. I don't want to buy a car from these people, ever.

macy

3 de feb. de 2015

I am 66 years young and this is the best car buying experience yet. Everyone I came into contact with was kind and very helpful. Garry Parmelee is the most courteous and trustworthy salesman yet. It took me a long time to decide to buy a car. Garry made me feel as if I had known him all my life. He had a lot of patience answering questions from me and I had a lot of questions. Ron Sutton was also wonderful in helping me get a wonderful price. This car is wonderful I love it. I would highly recommend Garry.

hkhetani

1 de feb. de 2015

Went to buy RAM C/V, the sales manager Mr. Jack is very nice and fun and got me the best price, I would also like to mention Mr. Carl Campbell our sales guy, he was very good to deal with and gave us a really good deal beating the lowest price I had. Would highly recommend them.

hkhetani

1 de feb. de 2015

Went to buy RAM C/V, the sales manager Mr. Jack is very nice and fun and got me the best price, I would also like to mention Mr. Carl Campbell our sales guy, he was very good to deal with and gave us a really good deal beating the lowest price I had.Would highly recommend them.

FixinThings

31 de ene. de 2015

Went to buy my daughter a College graduation Jeep- she picked one she enjoys very much. Working with Garry Parmelee and his Sales Manager Jack was fun, yes I said "fun". If your looking for a new Jeep go see San Antonio Dodge. Alfred Vasquez

Gina

31 de ene. de 2015

It is very obvious everyone takes pride in their work at this dealership. I was very pleased with all aspects of the car buying experience.

JP

31 de ene. de 2015

Connie met us at the door with a warm smile and the experience got better from there. We took a lot of her time looking at trucks before settling on two, then one - a 3500 dually Lodestar. Ron Sutton took his time with a lot of our questions and setting up for a few add on options. Jovonne picked up the coordination from there. Connie spent almost an hour answereing at delivery going over our questions. Jovonne caped off by a supper followup to be sure the add ons were completed. I can not imagine how anyone could have given a better experience. Plus the RAM really looks sharp.

FixinThings

31 de ene. de 2015

Went to buy my daughter a College graduation Jeep- she picked one she enjoys very much. Working with Garry Parmelee and his Sales Manager Jack was fun, yes I said "fun". If your looking for a new Jeep go see San Antonio Dodge.??Alfred Vasquez

JP

29 de ene. de 2015

Connie met us at the door with a warm smile and the experience got better from there. We took a lot of her time looking at trucks before settling on two, then one - a 3500 dually Lodestar. Ron Sutton took his time with a lot of our questions and setting up for a few add on options. Jovonne picked up the coordination from there. Connie spent almost an hour answereing at delivery going over our questions. Jovonne caped off by a supper followup to be sure the add ons were completed. I can not imagine how anyone could have given a better experience. Plus the RAM really looks sharp.

Frank

27 de ene. de 2015

I stopped in after I had checked out all the cars in my price range. Kenny responded to my internet inquiries promptly and efficiently. He allowed me to test drive as many vehicles as I had requested. He also listened to my concerns about the vehicle as we drove. I also dealt with Ron Sutton, I believe, and got a good deal done. Finance was handled by Ryan Sandvig in an efficient manner. Since it was raining that night I brought the car ( 2012 Hyundai Sonata GLS ) back for detailing on a sunny nice day. Kenny was nice enough to drive me back to work and handled the detailing work for me. Thanks again to you 3 gentlemen... my wife is happy... so I'm happy.

Frank

27 de ene. de 2015

I stopped in after I had checked out all the cars in my price range. Kenny responded to my internet inquiries promptly and efficiently. He allowed me to test drive as many vehicles as I had requested. He also listened to my concerns about the vehicle as we drove. I also dealt with Ron Sutton, I believe, and got a good deal done. Finance was handled by Ryan Sandvig in an efficient manner.Since it was raining that night I brought the car ( 2012 Hyundai Sonata GLS ) back for detailing on a sunny nice day. Kenny was nice enough to drive me back to work and handled the detailing work for me. Thanks again to you 3 gentlemen... my wife is happy... so I'm happy.

airplaneguy57

22 de ene. de 2015

Dennis was great to work with. He must have been reading my mind because he showed me the exact one I wasted. Top Notch group. Would go back for sure. They just need to streamline the paperwork.

a1clean

19 de ene. de 2015

I bought several vehicles from San Antonio Dodge Chrysler jeep. Salesman was great. Ryan took care of my paper work he was excellent. Very professional and Ryan deserves high honors. He went far and beyond to help me. Thank you!!

jrodriguez06

13 de ene. de 2015

Purchased a used 2013 Jeep Patriot back in November and the brakes started making loud screeching noises about 3 weeks later. Took the car back to get looked at but the service department let me know that it was the hitch that was making the noise, but when the hitch was removed the brakes still made a loud noise. A couple weeks later there was a loud rattling noise that started occurring above the left rear tire. Took the car back last Tuesday, 1/6 to get looked at for both situations but have yet to hear back from them, and when the service department was contacted this past Saturday I was informed the car hadn't been looked at. In addition, the license plates for my car have not been delivered to the dealership after 2 months. I love the car, and the Jeep brand, but the customer service I have received at this dealership has been awful. While I don't regret the car I purchased, I do regret I purchased it from this dealership.

Jeanie

8 de ene. de 2015

After two other dealerships I was referred to San Antonio Dodge Chrysler Jeep Ram by my Pastor Jesse Hamilton. His daughter and the deacon from our church had purchased a car from there. My salesman was Dennis May. He answered all of my questions and took me on a test drive. On a scale of one to ten I would give him a ten. He made me feel right at home. Will purchase my next new car with them.

Jen

6 de ene. de 2015

Garry Parmelee was phenomenal to work with. He gave us honest pricing and made our car buying experience enjoyable. There was no high pressure. He suggested I check out the inventory ahead of time and let him know which Durango I was interested in test driving. Then when we arrived later that day for our appointment , the vehicle was gassed up and in the front lot waiting for us. He was also available to me after hours when I called and said we decided to buy the vehicle. He is a true professional who provides friendly service to his customers. I would definitely recommend him to my friends and family and would purchase another vehicle from him in the future. He put the joy back into car buying. Watson Macmanus assisted with the financing. He made the paperwork seem simple and streamlined. We knew we wanted the Chrysler warranty and he helped us choose the right one for us. Watson was also very personable, honest, and up front about everything. He also took the time to answer any questions I had and explain the forms. The next time we buy a vehicle here, I will ask to have him do the finance paperwork. Our experience buying our new Durango was amazing!

Jen

5 de ene. de 2015

Garry Parmelee was phenomenal to work with. He gave us honest pricing and made our car buying experience enjoyable. There was no high pressure. He suggested I check out the inventory ahead of time and let him know which Durango I was interested in test driving. Then when we arrived later that day for our appointment , the vehicle was gassed up and in the front lot waiting for us. He was also available to me after hours when I called and said we decided to buy the vehicle. He is a true professional who provides friendly service to his customers. I would definitely recommend him to my friends and family and would purchase another vehicle from him in the future. He put the joy back into car buying.Watson Macmanus assisted with the financing. He made the paperwork seem simple and streamlined. We knew we wanted the Chrysler warranty and he helped us choose the right one for us. Watson was also very personable, honest, and up front about everything. He also took the time to answer any questions I had and explain the forms. The next time we buy a vehicle here, I will ask to have him do the finance paperwork.Our experience buying our new Durango was amazing!

adperezsr

3 de ene. de 2015

We have purchased two vehicles from this dealership.Garry Parmelee is a salesman you can trust. He will help you any way he can to make your visit, financing and purchase of vehicle comfortable. We bought our first vehicle from Garry back in 2012 and kept his business card. When we were looking to purchase another new vehicle we pulled out the card and gave him a call. Our visit was a great pleasure and we did not fill any pressure in this purchase. Anyone that wants a new vehicle go see Garry Parmelee at San Antonio Dodge.

Jim, Austin, Texas

3 de ene. de 2015

I highly recommend Gary Parmelee for his exceptional service as a Senior Sales and Leasing Consultant. He rendered top-notch service upon my walking in unannounced, and gave me his full attention. Gary's straightforward manner and no-nonsense method is refreshing in the car dealership business, and quite honestly made what I anticipated to be a laborious process an enjoyable and easy one. I rate him as the best of all sales consultants with whom I have associated, having bought many vehicles over the past 20 years. Well done Gary!- Jim, Austin, Texas

Brian

2 de ene. de 2015

We worked with Gary Parmelee. He provide us all the necessary information to make a good buying decision. He has a honest strait forward approach and we connected on a professional level. I would recommend Gary to anyone. Thank you.

wcrai001

29 de dic. de 2014

Garry (Pac Man) Parmelee was an outstanding salesman, I have purchased a lot of vehicles in my life and dealt with a few sales consultants and by far dealing with Garry was the best experience I have ever had. No doubt about it, Bar none. I would recommend anyone I know to this dealership and for sure with Garry.Thanks,Wylie Craig

Mr.&Mrs. Ron Huerta

27 de dic. de 2014

We went in thinking just another dealer that will put you in a car you dont want. Wrong our salesman was knowledgeable of what we wanted no urgency to buy finance personal were friendly .Dealership makes you feel at ease.

rhuerta57.rhatgmail.com

27 de dic. de 2014

Garry Parmelee a salesman you can trust. He will help you any way he can to make your visit and purchase of vehicle comfortable. We bought our new truck with great pleasure fom him and did not fill any pressure in this purchase. Anyone that wants a new vehicle go see Garry Parmelee at San Antonio D/C/J

Talley

26 de dic. de 2014

My family and I enjoyed our experience with Garry. He knows his job well and was a pleasure working with. Thanks again! We will be back soon.

mary.downs

13 de dic. de 2014

Garry Parmelee was very pleasant and helpful with our purchase. One of the easiest purchases in buying a new vehicle. Kudos to a fine dealership with caring personnel.

sherry spiers

12 de dic. de 2014

Am widowed female (somewhat intimidated by car sales reps) and was in the need of purchasing a truck. Having had a good experience in the Service dept at this particular dealership in the past, I did go in to shop for a new truck. I also shopped several other places in San Antonio but this was by far my most satisfactory experience. After visiting with Mr. Garry Parmelee for just a short time, I knew this would be where I did business! I did and this was a most pleasant experience!

Bryan K

3 de dic. de 2014

In San Antonio, there are many options when it comes to selecting a Jeep. Based on word of mouth, online reviews, and inventory - we decided to purchase from San Antonio Dodge Chrysler Jeep Ram. The entire experience was professional and stress-free. Pac-Man Parmelee was extremely helpful and made timely suggestions during the entire time we were there. We will be back again next time we need a new or used car.

kalishbp

3 de dic. de 2014

In San Antonio, there are many options when it comes to selecting a Jeep. Based on word of mouth, online reviews, and inventory - we decided to purchase from San Antonio Dodge Chrysler Jeep Ram. The entire experience was professional and stress-free. Pac-Man Parmelee was extremely helpful and made timely suggestions during the entire time we were there. We will be back again next time we need a new or used car.

INCTRL

22 de nov. de 2014

10 days in the Service Department for 10 minutes of work (10 minutes quoted by service technician doing the actual repair on Day 10) To the General Manager: It is a shame you allow your staff to treat your customers like trash. It is a shame you allow your customers to take their business elsewhere. It is a shame you allow the Dodge brand to be tarnished. Finally; if you answered the phone, replied to Voice Mail, or maybe knew what a phone is, the other readers might actually believe you to be more than a seat warmer. This dealership will find unimaginable ways to make you pay, even after paying cash for a brand new 100th Anniversary Edition Dodge Charger Dodge is a good company, the Charger is a great car I would highly recommend both; however ? a word to the wise: BUYER BEWARE OF SAN ANTONIO DODGE CHRYSLER JEEP RAM!

JMorales1115

22 de nov. de 2014

I bought a 2014 Chrysler Town & Country back in October of this year, and with 411 miles the van is already in the shop. While I was driving it the steering wheel came off. Just can not believe this is happening on a brand new CHRYSLER.

INCTRL

19 de nov. de 2014

The sales guys were great, especially Cody. Quick, painless and simple to get the 2014 100th Anniversary Edition Charger. Every bit of good will provided by Cody was annihilated by the Service Department and Manuel the Service Representative over a would-be minor warranty issue. On Day 1 (Monday): The car will be ready on Wednesday, Thursday at the latestOn Day 3 (Wednesday): We have secured the parts and will have them installed tomorrow afternoon or Friday morningOn Day 5 (Saturday): The parts have not yet been ordered. This is the first I have heard about it. On Monday we will pay for a rental carOn Day 7 (Monday): We will order the parts today. Heres a low-quality Chrysler you can drive for a day or twoOn Day 8 (Tuesday): The parts should be in by tomorrow. The stripe guy will be here first thing in the morning to do the racing stripeOn Day 9 (Wednesday): The stripe guy will be here this afternoon. Your car should be ready tomorrowThis feels like a sad country song about tomorrow never coming Dodge is a good company, the Charger is a great car I would highly recommend both; however a word to the wise: STAY AWAY FROM SAN ANTONIO DODGE CHRYSLER JEEP RAM!

kmaciu

15 de nov. de 2014

For us, our sales representative was a key differentiator in the purchasing process. He made the purchase experience a good one. We also felt the deal was good and are very happy with our vehicle. Gary and Len made the difference.

Michael_SATX

11 de nov. de 2014

After researching for several weeks for a new truck I started to call and visit dealerships. Using Edmonds, Kelley Blue Book and Truecar allowed to me to decide which make, models I would pursue further...If you use Truecar, be prepared for the phone calls and emails it can be annoying.One of the many phone calls I did receive was from Dennis May, he wanted to confirm I was still in the market for a 2014 Ram 1500. He informed me the vehicle I had inquired about was still on the lot -- I agreed to check out the vehicle. Afterwards, I told him I was still in the process of looking for a new truck and I would keep the dealership in mind. Dennis is a good salesman and did his best to cut a deal, but the price from the manager did not get my attention. Went on to drive the Tacoma's and the new Colorado from Chevy, but those were not able to get the full size Ram truck out of my head. I found an online add for a 2014 Ram 1500 that really got my attention, it was the color of the Tacoma I liked, had the features of the Colorado and a price that could not be true. It was being sold by San Antonio Dodge Chrysler Jeep Ram and guess who works there...I called Dennis and he confirmed it was still on the lot, but the price was different from what I quoted him (Red Alert, Red Alert). He ensured me they would work harder to gain my business. Dennis is different from the sales of other dealerships. When I asked to see a 2014 model with the features I wanted, that is what he showed me. Other dealership would push only the 2015's with features I did not need nor could I afford.Anyway, I arrived at the dealership a few hours early -- Dennis was already with a customer. He introduced me to another salesman, who would show me the truck. I found "Jigs" to be just as pleasant as Dennis. The truck had the features/options that I wanted. After the test drive, I knew I wanted this truck. I told Jigs, lets talk price and drove back to the dealership.A few minutes later, a manager introduces himself as Ron Sutton. He tells me the price of the truck is this and I said the web site has it for this price. I politely said, it's Ok, if you don't want to sell it for that price. As I stood up to leave the dealership, Ron asked for me to wait and he would check the numbers. He offered a price a few dollars below what I had quoted (big smile). Now to the trade-in part -- his offer was not the max value AutoTrader listed, but it was a heck of alot more than I expected-- alot more. This took about 15-16 minutes. Done deal!The price I mentioned to Ron was a sales price from the previous week, but he elected to give me that price, which closed the deal. Dennis was true to his word -- they worked harder to get my business and they did.The Finance guy is like the last boss of a video game, but Len Dowling was pretty cool. I already had a pre-approved loan before I went to the dealership, so this part was really fast. Went something like this; are you interested in an Extended warranty -- not now; are you interested in GAP insurance -- already have it; well then, this is the price we agreed upon -- need your initials here, here and signature there. Plates will be here in a few weeks.Wow ! Awsome dealership

reikatz

3 de nov. de 2014

I've had my dodge dart in and out of the shop almost every other month since I bought the car. I bought new in 2013. This dealership tried to offer me 16,000 a couple weeks after I bought it for 20,000. Dodge company its self will NOT give me a replacement car. They treated me horribly and even screamed at me on the phone, hanging up on me. Even with the help of an attorney nothing could be accomplished. Only gave me an extended warranty which did nothing since it always needs repairs. After the 30,000 mark it will cost me 150 every time I use the warranty. (cant afford this) No rental car either. Car has shut down while driving on the highway, almost getting me hit by a big rig and several other cars -within the first month, and just this last week left me stranded in Houston after being in the shop for two weeks. I bring it in and am told either that they cannot reproduce the issue or have seen it but cannot repair it (and later retract this) I cannot begin to express how upset I am about my purchase of a lemon that I cannot get rid of. This car has forced my military husband to take countless hours off work to help me with this issue. The service department always blows me off. Car was in the shop for two weeks in the beginning of October (no rental) and was told they saw nothing and could repair nothing, now it needs to go back today (Nov 3rd) I 100% regret my purchase, and am in tears due to the fact that I am stuck with a brick of a car that cant go anywhere. I dont want this DANGEROUS vehicle. Im afraid Im going to be killed in this thing. I got screwed.

nloera336

30 de oct. de 2014

We almost passed up Chrysler to go to Nissan down the street. Thank Goodness we didn't! The first person to greet us was Garry Parmelee, who walked the front lot to assist finding the vehicle I wanted. We found one but it was already taken, but Garry would not stop until we found another one that I was in love with! He even walked in the back lot for over 30 minutes looking for the vehicle! Good News...he found it! He then walked me thru all the questions I had and he was patient and kind with a smile! He wasn't rushing like most sales persons! He is so knowledgeable!You could tell true customer service is ingrained in him! He was open and honest every step on the way! We were praying for a miracle....to be approved w the payments I could afford and the car I wanted!And Garry Parmelee came back to give us the good news! It was the Best Dealer and Customer Service Experience Ever!!If you are looking for a new or used vehicle...go to see Garry Parmelee! I'm telling you...he can be your lucky charm too! The whole staff at SADCJR were smiling and helpful! Even the financing Dept made it easy and stress free! They care at you as a person not just a sale! I am definitely recommending to all my friends and family, but they NEED to work with Garry Parmelee! He has the perfect combo of honesty, kindness, patience, and advocate for the customer he is working with! Thank You Garry Parmelee and Thank You SA Dodge Chrysler Jeep Ram dealership, you have changed my view on purchasing cars!

twistedmetal

27 de oct. de 2014

Wanted a dodge challenger for awhile and visited them. Perfect one sitting there on their lot ready to be taken home. I am very pleased that they held it for me till my bank released the money for it. Detailed it and filled the tank for me as well. Ryan Sandvig and Jonathan Narvaez treated my wife and I very nice. We will be back soon to purchase an SUV frrom them also. Thank you for this really nice machine fellas, Your greatful customer JIM \m/

graulbw

13 de oct. de 2014

Kenny was an awesome salesman and really respect that he was determined to ensure we were happy with our new 2014 Dodge Charger. Dealer had awesome rebates and along with USAA rebate we felt we had a great price on the new car. Plus the dealer even discounted the starting price from the MSRP!!! Great experience with San Antonio Dodge.

charles006

8 de oct. de 2014

We just moved to San Antonio and needed to find a vehicle for my wife in a hurry before we both went back to work. After looking around on the internet with no results we decided to stop in and see what we could find. We were met at the door by salesman Gary Parmelee who I have to say was the best all around salesman I have ever interacted with. The level of service provided by Gary was really over the top. He was strait forward and openly honest about the vehicles and our price point. At no time did he ever attempt to sell us anything that we could not afford. Once my wife decided on what type of car she wanted Gary worked with us and the banks in order to get us the best deal possible. We are so pleased with the level of customer service and the quality of business we received. I highly recommend this dealership for your next purchase. I know I will only buy my future rides from here. Ask for Gary Parmelee, you wont regret it!

byrd09

5 de oct. de 2014

My husband and I had a wonderful experience working with Josh. Even after some hiccups with bank paperwork, he was willing to stay after hours to make sure we walked out with keys in hand. While we weren't looking for the newest model on the lot, he still made sure we got what we wanted, and at a price we could afford. He made the car buying experience very enjoyable!

Savannah Falcon

4 de oct. de 2014

Rogers knowledge of the vehicles features is astounding. He is very understanding of the common man's other financial responsibilities and worked within our budget. He helped us eliminate unnecessary choices and stick to our family needs. Not only did we get better than what we originally wanted but it was also exactly what we could afford. Rogers name will, from now on, be the first and only name I recommend to others who are shopping for a vehicle.

savannah.falcon.7

4 de oct. de 2014

Rogers knowledge of the vehicles features is astounding. He is very understanding of the common man's other financial responsibilities and worked within our budget. He helped us eliminate unnecessary choices and stick to our family needs. Not only did we get better than what we originally wanted but it was also exactly what we could afford. Rogers name will, from now on, be the first and only name I recommend to others who are shopping for a vehicle.

Dodge Ram 1500

3 de oct. de 2014

I drove up at 7:00 am today, Oct. 3, 2014, for an inspection sticker. There was one car in front of me that needed an oil change. There was one car behind me that needed an oil change. After an hour both cars that had their oil changed were ready to go. I stayed another half hour when I was spotted by the person that took in my truck. He asked me, "What are you here for, oil change". I told him "NO" I'm here for an inspection. He walked away and came back later to tell me it would be a few more minutes. I waited for 2 hours to get my vehicle inspected. The gentleman called me to the counter. He told me it would be $14.50 and the lady at the register would take care of me. There was another woman sitting there talking to the woman working the register. I looked at her and said, "two hours for an oil change". She said sarcastically, "apologize for the wait". She was so rude. The woman at the register did not even say "Thank You". She handed me the change and went on to help another person. This will be the last time I get my inspection done there. I purchased the truck there and take it back for all services. I cannot believe this is "Customer Service".

Consumer111

3 de oct. de 2014

Recently bought a vehicle from this dealership. They showed me the carfax and stated it was checked out and was q-certified. Had the car for a month and someone hit me in the right rear bumper. Brought the car to the body shop and after they took off the bumper and other assy found that the car had been in a previous accident on the left hand rear side. The piece that needed to be fixed on the left hand side was a safety concern for the body shop. Also the floor panel was pushed in from being hit on that left hand side. They investigated and found that the car had been in a wreck 3 years ago because a claim was put in through Allstate. Contacted the dealer and all he could stand on was that the carfax came back clean. Apparently this dealership states that it checks it cars out thoroughly but apparently not in this case. If the car had been put up on the lift the damage to the floor panel would have been obvious. I wouldn't trust this dealership to stand behind any of their used cars. I think the dealership knew about this but didn't divulge this information to me. Ron Sutton at the dealership will just write you off when you contact him and just have someone resend you the carfax. They just wanted the sale. I WILL NEVER BUY ANOTHER CAR FROM THEM. Buyer beware!!!!!! Go somewhere else!!!!!!

ardel_couch

1 de oct. de 2014

It was a great experience to purchase two vehicles from salesman Garry through the dealership. I will inform my friends of the experience and recommend others to use the dealership and sales person Garry.

Zach11

29 de sep. de 2014

We came in due to my husbands car breaking down unexpectedly. We were not sure what to expect and Garry made is stress free and easy! He got us into a beautiful vehicle and exceeded our expectations! I will definitely recommend anyone looking for a car to go to Garry. It was a very enjoyable experience.

cnquinn

28 de sep. de 2014

Thanks Jigs! You made the purchasing process the easiest I've ever experienced. They're all up front and honest about pricing, financing, etc. They were patient...and I ask a LOT of questions. And overall genuinely nice people. Thanks guys!

hillari

27 de sep. de 2014

This was my first time buying a vehicle from a dealership and the experience was extremely pleasant. I was greeted by Gary, who was amazing. He's so incredibly nice. He was very helpful and knowledgable, he wasn't breathing down my neck the entire and helped me make a wonderful purchase. I'm very happy with new car!

Pete Luna

27 de sep. de 2014

I pulled up to the dealership and Marcos quickly helped get my trade in appraised. He got me the exact truck I wanted and didn't just make a sale on me which most dealerships do. Great service very people oriented! I live in Laredo which is a few hours away the people at Laredo Dodge weren't as friendly and were just wanting to get me into a truck with a very high rate ! I will continue to get my vehicles at San Antonio dodge and will always recommend the dealership to everyone I know! Marcos thank you for great service you helped me fulfill my dream and get my dream truck !

jeddavis457

26 de sep. de 2014

Bottom Line, you want to work with Garry Parmelee! He's patient and very knowledgeable. More importantly for me was the integrity he displayed as we went through the entire sales process. I've bought a lot of cars in my life and would say he's one of the best. I especially like the info about Costco and how i could save even more money--didn't know that was out there. Thx Garry, I'll be back and better yet, I will send folks your way!

Sbaker210

25 de sep. de 2014

I've been wanting a new car for almost a year now and i was reluctant because I hate the anxiety of car shopping. From the start Gary made me feel really comfortable, friendly, calm & very knowledgeable. Most of all.. No Pressure! He gave me space and time to pick the car i really wanted. I was also concerned that my credit would be an issue but to my surprise he was able to work everything out. I not only got approved for my dream car. But i was able to drive off the lot within just 2 hours and wasn't worried about making crazy payments or a car i wouldn't be totally happy with. A truly pleasant car buying experience.. Thank you Gary!!!!! -Steven B

festpig

20 de sep. de 2014

Marcos Rivera was wonderful to work with and we appreciated his easy going sales approachno pressure, fun, and got to know us and our needs (highly customer service oriented) in a very short time period and working with us over 2 days on multiple test drives! Marcos gets an A+ rating from us as well as we will recommend him by name to military personnel and anyone we know who is in the market for buying a new or used car. He deserves a raise or a paid time off award!!!!

Jeep owner

19 de sep. de 2014

Friday 9/12 at 7am drove up to the service dept., got out of the jeep and waited for a service rep to assist me. I could see two reps in their cube offices, but at no time did they come out to assist me. After waiting for 10 minutes, I walked in to one of the reps cube to request service. The Rep was not rude but looked disinterested. While waiting for the shuttle I noticed this was the pattern and other customers eventually would just come in and talk to the cashier who would then direct them to the service reps. I called to the service dept at 12:30 inquiring on the status of my vehicle. After many attempts to reach someone (lots of re-routings, placed on hold each time) I finally was able to leave a message for the rep. Once the rep called back, he indicated that the jeep had not been touched and they would not get to it until saturday morning. Had to leave the jeep at the dealer over the weekend, but I had the same problems contacting anyone in the service department on monday. I even asked to speak to the manager, placed on hold. Eventually the rep returned my call to let me know the jeep would not be ready. I inquired about a rental car since they could not get my jeep fixed and the rep indicated he would speak to his manager. I called at 4 pm on Monday again to find out status and I was told that the manager did not approve the rental because the jeep would be fixed without delay by Tuesday. tuesday- arrived at dealer to pickup jeep, paid for service and I waited for 30 minutes to get jeep because they could not find the keys. Once they found the keys they could not locate the jeep. Summary: Any other service department, the service reps come out to assist you, this dealership does not. Not once - from friday thru Tuesday - did the service rep call me to let me know the status of my vehicle, I had to call each and everytime and then they would never pickup or you get re-routed or placed on hold (from the service rep(s) to the service manager even to that managers manager). The rep did not come out to explain what they had found to be the problem, I had to pull teeth to get the information out and then having to wait for them to find your "reparied" vehicle. Even thought this dealership is close to my work, I will never take my vehicle there again.

JackieP

17 de sep. de 2014

Garry was both helpful and patient. He let us take our time to review the different challengers on the lot as well as those inroute. Thank you again and we'll keep you in mind for future cars. Jackie & David

pinkstonjl3

17 de sep. de 2014

Garry was both helpful and patient. He let us take our time to review the different challengers on the lot as well as those inroute. Thank you again and we'll keep you in mind for future cars. Jackie & David

Kathleen K

15 de sep. de 2014

Gary was a terrific salesman. He made the experience a lot more fun than it might otherwise had been. I gave the extra stars for Gary, not the dealership. He was informative, but not pushy. He treated me with respect, but very personable.I overheard another deal taking place, and had I been with the other salesman I would have walked out. The dealership needs to move faster, and learn how to treat customers who are buying.

JettaGemma

14 de sep. de 2014

We walked into the dealership with an idea in our heads of what car we wanted and how we wanted to buy it, and Garry made it happen...What a RockStar!! He made it easy, and fun at the same time! I have never met a salesman that was so patient, helpful, considerate, honest and willing to take the time to answer all of our questions like Garry. He is truly one of a kind, and we actually enjoyed talking to him! Thanks Garry!!

John V. Garza

11 de sep. de 2014

Brady a was informative, attentive and quick to get me answers to my questions or offers. He is high on integrity and accurate with his information. He knows his product and values his customers.

Gervas W. Meinzer

8 de sep. de 2014

My wife and I were lookinf for a used mini-van or suv. We arrived at this dealer not knwing where the used cars were located. A man, Gary Parmelee, was walking from the service area and we asked him where we could look at used cars. He stopped wherever he was going and he led us to them. He was very friendly and took his time showing us around to the diffwerent vehicles. There was no pressure and he let us drive the suv explaining the details and advantages of the particular one. Mr. Parmelee worked an offer with sales mgr. Shawn ?? with which we were satisfied. We came two days later to complete the deal. At that time Mr. Parmelee was busy and Joshua ??? Then the finance man made buying the 2014 used Journey a good experience too. After that Mr. Parmelee came and thanked us; and we went home in our Journey.

mrsjanecobb

8 de sep. de 2014

Garry listened to what I was looking for in a vehicle and showed me several options. Helpful, knowledgeable, patient, caring. Garry is terrific and he found exactly what I wanted. Thank you Garry!!!

A. Ramos

6 de sep. de 2014

Was shopping around to buy my son a car. Meet Marcos and Chad, they both were very helpful with my needs. Marcos we ready to show me all the cars that I needed to see to pick the right cars. He was knowledgeable about the inventory and was friendly. I've bought several cars and I have to say this was a good experience. Thx for all your help.

Sanchez78217

6 de sep. de 2014

We have purchased 3 vehicles over the last 2 years with Garry. He has been a pleasure to work with. Not your typical salesman! Very considerate, helpful and listened to our wants and needs. He has gone above and beyond multiple times!Tanks again Garry!Rick & Michelle

ycnangj

2 de sep. de 2014

Once again, we selected this dealer because of the good experience we had in the past. We used the costco program which is very good, and our salesman was Garry, amazing person and he got us an amazing deal in our car, thank you Garry!!

sdharleymimi

29 de ago. de 2014

Thank you Garry for a wonderful experience yesterday. Thanks for your patience as well. It was definitely a five star experience! Thank you Len. You make financing fun!

kafeile

11 de ago. de 2014

I purchased my new Jeep at San Antonio Dodge Chrysler Jeep Ram, and it was the BEST car buying experience in my life! The staff was courteous, fast, friendly, knowledgeable, and did everything to make my new car purchase as pleasant as possible. From the Sales Associate (Garry), to the Management (Ron), to the Finance Specialist (Watson), everyone was accommodating, friendly, and so eager to make this one of the best experiences ever. They went out of their way to make sure I had everything I needed, answered any questions I had, and treated me like family. This was the first time I have ever purchased a new vehicle where I did not feel pressured or stressed; they made sure that everything went at a pace that was comfortable for me, and never tried to goad me into paying for things I did not need. The process was so fast, they took care of everything and ensured that I had no questions about anything. They were honest and upfront, never trying to hide any details, or misinform me at any step of the process. I will definitely send all of my friends and family to this dealership, as I know that they will be as attentive and caring with them as they were with me. Garry took care of me like family, I always knew that he was there for me, and not their sales quotas. Ron helped me when I was unhappy with my trade-in value, he quickly got me exactly what I wanted with no hassle at all. Watson made the finance paperwork a quick and painless part of the process, he made sure I was aware of everything, and never pressured me to purchase superfluous add-ons if I was not interested. All of the staff were kind and friendly. I cannot stress enough, that if you want to purchase a new or used vehicle, this is the place to go! If they do not have the car you want on their lot (as was the case with me), they will find it if it is possible (which they did for me, in record time!).

kafeile

11 de ago. de 2014

I purchased my new Jeep at San Antonio Dodge Chrysler Jeep Ram, and it was the BEST car buying experience in my life! The staff was courteous, fast, friendly, knowledgeable, and did everything to make my new car purchase as pleasant as possible. From the Sales Associate (Garry), to the Management (Ron), to the Finance Specialist (Watson), everyone was accommodating, friendly, and so eager to make this one of the best experiences ever. They went out of their way to make sure I had everything I needed, answered any questions I had, and treated me like family. This was the first time I have ever purchased a new vehicle where I did not feel pressured or stressed; they made sure that everything went at a pace that was comfortable for me, and never tried to goad me into paying for things I did not need. The process was so fast, they took care of everything and ensured that I had no questions about anything. They were honest and upfront, never trying to hide any details, or misinform me at any step of the process. I will definitely send all of my friends and family to this dealership, as I know that they will be as attentive and caring with them as they were with me. Garry took care of me like family, I always knew that he was there for me, and not their sales quotas. Ron helped me when I was unhappy with my trade-in value, he quickly got me exactly what I wanted with no hassle at all. Watson made the finance paperwork a quick and painless part of the process, he made sure I was aware of everything, and never pressured me to purchase superfluous add-ons if I was not interested. All of the staff were kind and friendly. I cannot stress enough, that if you want to purchase a new or used vehicle, this is the place to go! If they do not have the car you want on their lot (as was the case with me), they will find it if it is possible (which they did for me, in record time!).

Ferdinand M.

10 de ago. de 2014

No kidding...Gary Parmelee, our salesman got us out with a brand new Jeep in record time compared to my past car buying experiences. His experience, customer service, and knowledge of the product is top notch! My daughter who is heading to college and who I bought the Jeep for witnessed what a great car buying experience should be. Thanks Gary, I'll definitely be back to SA Dodge.

Ferdinand

10 de ago. de 2014

No kidding...Gary Parmelee, our salesman got us out with a brand new Jeep in record time compared to my past car buying experiences. His experience, customer service, and knowledge of the product is top notch! My daughter who is heading to college and who I bought the Jeep for witnessed what a great car buying experience should be. Thanks Gary, I'll definitely be back to SA Dodge.

Ron and Darlene Somerville

31 de jul. de 2014

We stopped in to have a look around. My wife was wanting to get a Dart. Gary Parmelee was our salesman. We had a great experience with him from start to finish and my wife got the blue Dart she wanted. We have come in a few times since, and he always makes sure we're taken care of. Thanks Gary!

ronnie.somerville

30 de jul. de 2014

We stopped in to have a look around. My wife was wanting to get a Dart. Gary Parmelee was our salesman. We had a great experience with him from start to finish and my wife got the blue Dart she wanted. We have come in a few times since, and he always makes sure we're taken care of. Thanks Gary!

Suefej

26 de jul. de 2014

Gary Parmelee was our salesman thru Costco buying program. He found the Jeep we were looking for and he was great! I would reckamend Gary to all my friends and the buying program of Costco's.

Melissa

23 de jul. de 2014

What a wonderful experience. Everyone we worked with from the moment we stepped on the lot to driving home was fantastic. Thanks for taking the time to listen and provide options that fit my needs!

Melissa Dupee

23 de jul. de 2014

What a wonderful experience. Everyone we worked with from the moment we stepped on the lot to driving home was fantastic. Thanks for taking the time to listen and provide options that fit my needs!

ougman

22 de jul. de 2014

My wife and I were on vacation when we noticed a beautiful used Challenger RT at San Antonio Dodge. After reading reviews online, one name kept popping up, Gary Parmelee. I was amazed at all the positive reviews of both him and the dealership as most dealers where we are from have more negative than positive reviews. My wife and I went to the dealership and asked for him. It is rare to find a salesman with such friendly and honest qualities as Gary. He made us feel completely welcome and did his utmost to get us the best price for our trade. Even though I live 8 hours away, I would gladly drive to purchase another vehicle from him!

Gutierrez117

21 de jul. de 2014

I told my step dad that I wanted to buy a used car. So he started looking on my behalf, looking at prices, mileage, Etc.. After going to a few car dealerships looking at different cars and such, my step dad was already talking to Garry looking for the kind of car I wanted, for the same price I needed too. We went ahead and drove over to San Antonio Dodge Chrysler Jeep Ram met up with Garry. He kindly showed us to the car that I was looking for. He already had the keys to the car with him so we could take it for a test drive. After test driving it and comparing the other cars I test drove. I decided I liked this car the best. Then came the matter of trading a car in. We talked about my dad's truck and how much it was worth. I didn't have the truck with me at the time so he had to do a blind bid on it. The most he could offer to buy the truck from me was only $500, but I couldn't except that. So he asked if I could bring the truck in. We obliged. After returning with the truck he then offered buying the truck for $1,500. Much better then originally offered. After agreeing on every thing we started on the paper work. That's when I met Len. He saw what my interest rate was, and offered to look and see if he could swing for a better one. "If you could hit a home run for me, feel free!""Sure thing, thanks for letting me try."After he came back. He told me that he struck out and failed to find me a better one .But I thanked him for his efforts non the less. Then after a little talking he offered me a great warranty on the car for a really great price. Then we had a friendly conversation well finishing up the paper work, and I felt welcomed. Over all, they've made it a great first time car buying. Again thank you.

CattFC

15 de jul. de 2014

Salesman was very friendly however the sales manager was just trying to rip us off! There was a radio commericial saying 25% over Kelly blue book value. Our truck is valued at 24k on KBB in FAIR condition (when it's actually very good-excellent with 1/3 of average miles). They tried offering us 18k on some fake KBB printout that was supposedly legit because it had "KBB.com" printed on top. When I showed him what the KBB website said, he said it was wrong and not the same KBB. Go somewhere else and do your research first! Also, work with Richy as your sales guy. He was extremely friendly and straightforward. It was just the management that sucked!

gillotine86

12 de jul. de 2014

All around a great salesman. Did everything he could and got me in the truck that I wanted. Thank you garry for all your help and for your service as part of the marine corp and army. Your time served definitely shows in the professional aspect you took into this sale. It pleases me to fill out this survey and to help you reach your goals

msimmang

22 de jun. de 2014

I would have to say Garry was really nice and did everything he could to help me out with the car buying process. I would recommend customers to ask for him when you go into this dealership.

ruben2020

19 de jun. de 2014

Very satisfied with my purchase at this dealership Garry was very helpful & no pressure to make you buy with a great sense of humor always having a positive outlook in things good or bad.Garry Parmelee a great salesman with a goal to keep all his customers first & always satisfied.Keep up the good work Garry!

fishing1966

16 de jun. de 2014

This dealer ship is number one in my book. Garry Parmelee is a wonderful sale person. No pressure to buy and not rushed to get you to buy something that you don't want. Need more salemen like Garry.

jdgonzales

16 de jun. de 2014

Mr. Parmelee was excellent help.. I came in not sure if we could find a vehicle suitable , however with Mr.Permelee's help my wife and I did so..

daliasoto

16 de jun. de 2014

It's been a very long time since we have purchased a new vehicle. Everyone at this dealership made this a great experience. We are very happy with the service we received.

PaulM

14 de jun. de 2014

On January 28, 2014 my wife and I took our 2008 Dodge Grand Caravan which we had purchased from another dealership for repairs. After discussing the needed repairs with the service department we decided we would look at a new car. We spoke with Garry Parmelee and looked at various models before deciding on a 2014 Dodge Avenger. After working with Ron Sutton and Jeff Kapp on the price and financing we purchase the vehicle on January 31, 2014 after reviewing and signing the finance paperwork with Watson Macmanus. Every aspect of the process was friendly, easy and quick. When my disabled license plates came in as regular plates, I spoke with Jeff Kapp late in the afternoon and by lunch the next day he called me to come in and pick up my disabled tags. That is way more than a person would expect and is an example of how much this dealership values its customers. This brings me to the present when on June 5th or 6th I stopped in to look at a used car as a second vehicle after looking at several vans I looked at one that was just traded and had not gone through their rigorous inspection process. After a day or two Philip Duran who had been helping me in this process called me and advised me that the van required extensive brake repairs and would not be available for some time. He then told me that they had a few new Grand Caravans that would fit the same payment range and I went in to take a look. After looking at the numbers and looking over the vans it made better sense to buy new and once again Ron Sutton and Jeff Kapp put together a deal and financing that fit our budget. We signed the papers this morning with Watson Macmanus and I can tell you that working with him is quick and easy. He makes you feel valued and goes out of his way to help with any extended warranties or other additional finance options you may need. He takes the time to explain in detail every aspect of this final purchase. Again a great experience and a dealership I would not hesitate to refer family and friends too. Do yourself a favor and go see the friendly folks at San Antonio Dodge Chrysler Jeep at 11910 IH-35 N, San Antonio, TX 78233.

pauljmarr

14 de jun. de 2014

On January 28, 2014 my wife and I took our 2008 Dodge Grand Caravan which we had purchased from another dealership for repairs. After discussing the needed repairs with the service department we decided we would look at a new car. We spoke with Garry Parmelee and looked at various models before deciding on a 2014 Dodge Avenger. After working with Ron Sutton and Jeff Kapp on the price and financing we purchase the vehicle on January 31, 2014 after reviewing and signing the finance paperwork with Watson Macmanus. Every aspect of the process was friendly, easy and quick. When my disabled license plates came in as regular plates, I spoke with Jeff Kapp late in the afternoon and by lunch the next day he called me to come in and pick up my disabled tags. That is way more than a person would expect and is an example of how much this dealership values its customers. This brings me to the present when on June 5th or 6th I stopped in to look at a used car as a second vehicle after looking at several vans I looked at one that was just traded and had not gone through their rigorous inspection process. After a day or two Philip Duran who had been helping me in this process called me and advised me that the van required extensive brake repairs and would not be available for some time. He then told me that they had a few new Grand Caravans that would fit the same payment range and I went in to take a look. After looking at the numbers and looking over the vans it made better sense to buy new and once again Ron Sutton and Jeff Kapp put together a deal and financing that fit our budget. We signed the papers this morning with Watson Macmanus and I can tell you that working with him is quick and easy. He makes you feel valued and goes out of his way to help with any extended warranties or other additional finance options you may need. He takes the time to explain in detail every aspect of this final purchase. Again a great experience and a dealership I would not hesitate to refer family and friends too. Do yourself a favor and go see the friendly folks at San Antonio Dodge Chrysler Jeep at 11910 IH-35 N, San Antonio, TX78233.

elisa14

8 de jun. de 2014

I am really happy with my new car and the great service that I received today with Garry Parmelee. He was very helpful and patient and was never pushy. He did a great job in getting a good deal that made both my dad and I happy. Thank you Garry!

Jennifer Wilson

4 de jun. de 2014

My first new car!! This past weekend was the very first time I had been to the San Antonio Dodge/Chrysler/Jeep/Ram dealership. While visiting the dealership my husband and I had the pleasure of meeting/working with Gary Parmelee. Our intentions were to just "look around" and gather information on a few vehicles. My family had a unique situation and we were in great need of a larger vehicle, not only to meet the needs of my 3 children, but the needs of my disabled brother. At the time we were not sure we would find something that would be able to meet our needs financially. Gary was very quick to help us. Not only did he display a great deal of knowledge on all of the vehicles we had in question, he expressed a down to earth approach with us. My husband was afraid that we would be pressured into something we would not be happy with. Mr. Parmelee never once made us feel pressured. By the end of the afternoon, not only did we find something that met our payment limit, we found something that would fit our family safely and comfortably. Plus, we were driving away with something nicer than expected! I have already spread the word to friends and family about our experience with Gary and the dealership. We would highly recommend anyone that was in the need of a new vehicle to visit Mr. Parmelee! Mrs. Jennifer Wilson San Antonio, Tx

kuuipo076

4 de jun. de 2014

This past weekend was the very first time I had been to the San Antonio Dodge/Chrysler/Jeep/Ram dealership. While visiting the dealership my husband and I had the pleasure of meeting/working with Gary Parmelee. Our intentions were to just "look around" and gather information on a few vehicles. My family had a unique situation and we were in great need of a larger vehicle, not only to meet the needs of my 3 children, but the needs of my disabled brother. At the time we were not sure we would find something that would be able to meet our needs financially. Gary was very quick to help us. Not only did he display a great deal of knowledge on all of the vehicles we had in question, he expressed a down to earth approach with us. My husband was afraid that we would be pressured into something we would not be happy with. Mr. Parmelee never once made us feel pressured. By the end of the afternoon, not only did we find something that met our payment limit, we found something that would fit our family safely and comfortably. Plus, we were driving away with something nicer than expected! I have already spread the word to friends and family about our experience with Gary and the dealership. We would highly recommend anyone that was in the need of a new vehicle to visit Mr. Parmelee! Mrs. Jennifer WilsonSan Antonio, Tx

ardel_couch

3 de jun. de 2014

The service was great, helped us find the car we wanted in no time! Garry showed us very good customer service, and kept us from spending the whole day in the dealership.

RC Williams

2 de jun. de 2014

Good Salesmen - Nice experience This was a great experience. Both Garry and Phillip were attentive and helped us out. They were aware of the time constraints we had since we were with out infant son and went out of their way to make it be an easy experience.

cheriecherie

2 de jun. de 2014

I have had the best experience buying not one but two vehicles from this dealership. Both times I was able to have the pleasure of working with one of the LEAST pushiest sales men ever ! He was so knowledgeable and friendly. He went above and beyond to help me with my needs and wants for the car I was looking for, and in the perfect price range. He never tried to get me to look at something I was not interested in or have me go above my price range - that alone is worth a lot these days. I would highly recommend him to anyone I know to help purchase a vehicle !! I personally would like to say Thank you Gary.

m12345m

30 de may. de 2014

Thank you for your help. My 2003 Chevy truck was a great selection by myself and Garry. Hoping to purchase my Town and Country with him again. Garry and Chad was great.

ycnangj

24 de may. de 2014

Even though we spent more time that we wanted, the experience was really good!! Garry was definitely very patient with us, and through the costco auto program we got a really good deal on the car we wanted. Definitely recommending him to our family and friends. Thank you Garry!!!

Allen

21 de may. de 2014

Everything was handled very timely! Fast response, straight to the point, and cared about our business together. Everything was prepared for me on the day I went to the dealership. Highly recommend this dealership. I was taken cared of by Katie Houston and their internet manager at the time.

eperkins92

17 de may. de 2014

This was hands down the best experience I have had at a car dealership. Usually it he salesperson is very pushy and not so straight forward. This was not the case when it came to Garry! I was so comfortable talking to him about any anxiety I had during our purchase! I would recommend this magnificent salesman to ANYONE! Goodluck Garry! Thank you so much for all of your help! My husband and I love our NEW Jeep!

Landon.nickeson

17 de may. de 2014

Garry made everything so easy with how helpful, friendly and understanding. I felt very well taken care of with Garry and would use him again

igereda

16 de may. de 2014

Mr. Parmelee greeted us immediately. He was friendly, very informative and also listen to our needs. He took care of my daughter and found the car she wanted. The process was quick and easy.

DMAC

2 de may. de 2014

bought my chrysler town and town here december 2012. my salesman was dominic. he was a real cool guy. i even knew the sales manager ryan. got the van and guess what? i had to put gas in it. then the next week decided to clean it. supposedly it was clean when i got it. it wasn't. so i wrote an email and complained. nothing. then i realize it didnt come with remotes and dvd headphones. i had to buy it out of my pocket. plus, my wife got a flat tire. there was a key for it, but wasn't included. so i had it tow there and they just replace the lug nuts. come on really. we were trying to call someone about the warranty since we misplace our paper work. no one didn't want to help us. so my suggestion: double check and make sure you have everything you need before you take the car off the lot. i didn't. dont make that mistake. don't buy from here. bad service, no one wants to help you.

mytmouse24

25 de abr. de 2014

The purchasing of a new car has never been a pleasant experience until my recent purchase with the costco program and working with Garry aka Pac-Man Parmelee. This was such a breath of fresh air. No hassle, no pressure, asked what I wanted and listened. With this program lead by Garry and my wife's help I was able to purchase a car that had everything I wanted and more right off the showroom floor. What an experience watching them open the door to drive the car out for the test drive. After that the paper work was a breeze, Garry explained everything showed us the price and made sure me and my wife were comfortable with what we were purchasing. I will definitely buy all my future cars with the costco program and I hope I get to work with Garry again when the time comes. Frankie..AKA Might Mouse

Mike K

23 de abr. de 2014

I recently used the USAA car buying service to purchase a 2014 4 door Jeep Wrangler Sport Unlimited from San Antonio Dodge Chrysler Jeep RAM. The sales and support staff (Dennis, Harold, and Melissa) were excellent and did a great job of meeting my price and options. It was a painless experience and I would recommend them to anyone. They even got me a better finance rate than USAA - completely satisfied.

JuanA

18 de abr. de 2014

All my negotiation was by Internet to this dealer and they come with Excellent price, Excellent customer Service on site and via Internet , Excellent dealer!!!, They make my father happy with his purchase. They give us a lot better price then the other dealers where I come from. That is why we traveled to SA to have the Truck GMC Sierra.

redwolfey

17 de abr. de 2014

My wife and I had an awesome experience here! Garry was a great salesman, no pressure and straight forward. The whole sales and finance team took care of us.

mitchellmery

31 de mar. de 2014

The Saturday I spent with Garry and San Antonio Dodge/Chrysler/Jeep was the best experience with a dealer I have ever had. I was connected with Garry through the Costco Program. He is genuine and a man of his word. I could tell immediately that he is very passionate about his job, and ultimately wants to take care of the customer. Garry doesn't sell a product, he delivers a wonderful customer experience.I would recommend my closest friends and family to work with Garry!

jmock

24 de mar. de 2014

Let me review the sales and the customer service separately. The salesperson, Katie Houston, has been the only bright spot on an otherwise nightmare transaction. She was very helpful and did not keep me waiting longer than was necessary. Now for the nightmare...I requested to get my plates done in Oregon as I am a military member and it's my home of record. (This is a TX dealer.) I brought all the necessary forms. Weeks pass by and nothing happens. Come to find out, they waited more than a month to send the paperwork to the Oregon DMV, which I know because the DMV sent me a copy of the UPS label with the tracking number when they sent the entire packet back to me because it was incomplete. Calling the dealership to get this fixed has been horrendous as well. I have been put on hold for 40 minutes just to be blown off with their finance department. Other times they will tell me that they will call me back, which never happens. I like the truck that I bought...I would never ever go back to the dealership. As a whole, they have proven to be very untrustworthy. I really hoped for a good experience....but I certainly have not gotten it here.

customer_2014

16 de mar. de 2014

Very positive experience. Jenna very knowledgeable, answered all my questions and delivered what I wanted in a new car. Highly recommend her and the dealership.

Espuela

12 de mar. de 2014

Garry Parmelee is honest and professional. No nonsense. Honored all perks of the COSTCO Auto Program, unlike other dealerships that I visited before buying new vehicle. Highly recommend. Outstanding, Marine!!

espuela

12 de mar. de 2014

Garry is honest and professional. I just bought a vehicle on the COSTCO Auto Program. I went to a Ford, Chevorlet, Toyota and Dodge dealership. Garry showed to have to most knowledge of the COSTCO Auto Program, and did a good job of honoring all of the perks associated with the COSTCO Auto Program. I would have no hesitation in recommending Garry. Outstanding, Marine!!

rumland21

6 de mar. de 2014

I was recommended to the dealership through the Costco Buyers program. Garry and Jerry did a great job of working with me through the process. The finance team was great and the ladies at the front were very friendly.

Leigh32

6 de mar. de 2014

My experience at this dealership was great! Garry Parmelee is a great guy and very knowledgeable and helpful with all the many questions I asked. He wasnt pushy or arrogant like some sales people I have came across. I told him what I was looking for and he made it happen. The dealership worked with me on pricing and I was very pleased with my vehicle and experience when I drove away! Thank you Garry and Ron, I love my van!!!!

rudyg1208

5 de mar. de 2014

From the time me and my wife arrived at the dealership, we were approached by Gary Pac-Man Parmelee with the upmost respect and friendliness. Once we got to speaking about the car we were interested in, Gary was very knowledgeable and willing tell us everything about the car even the history from the time they received it at the dealership. Gary is an individual who treats you as you are family and is willing to go the extra mile to ensure you get the vehicle you want at the best deal possible. Gary stood by our side during the entire process and wanted to make sure we got the vehicle of our dreams. I would recommend this dealership and of course Gary to my family and friends. I'm proud to say I'm a new owner of a Jeep Wrangler Sport due to my new friend Gary Parmelee.A very Happy CustomerRudy Guevara

Bridget Darrah

3 de mar. de 2014

On Sunday I purchased a 2014 Chrysler town and country and I love it, Garry and Ron were awesome and helpful. They helped to get me in the car I wanted with the payments I wanted. Great experience, I would definitely recommend San Antonio Chrysler and my awesome sales person, Garry.

Homeboy0539

28 de feb. de 2014

Yes I would recommend this Dealer. The main reason is due to Garry Parmelee, he has been one of the best sales men that I have come into contact in years. He is not pushy and he really does work with you as a customer. He gave me the style I needed in a vehicle&price that I needed. I will recommend Garry Parmelee to my friends and I rate Mr. Garry (pac-man) Parmelee with a 5 Star rate. he is a miracle worker and a very patient salesman hope I have to deal with him in the future

jrivasjr

25 de feb. de 2014

Want to take this time and thank Mr. Ed Devane (Gen. Manager), Ron Sutton (Sales Manager), Keith Howard (Finance Manager), and especially to one individual by the name of William Dunn (salesman). My wife and I had been searching for a new vehicle to replace my Chevy Camaro for months now; we had been to Red McCombs West, IPAC Dodge, Ancira Dodge, and World Car Nissan (Never again). All of them never gave us the chance, the worst being World Car Nissan!Now with this being said, we finally bought a vehicle that was good for my needs, our salesperson, William Dunn...what a crack up this kid is! he made our looking for a vehicle fun and after having a better offer from Ancira Dodge, my wife and I decided to go back to SADCJR because of William Dunn, he's a new kid that know his muscle cars and his sense of humor had us laughing! After searching for other dealers to give us an offer, he made it easier for us to go back to him and say, "Let's get this deal done!"This kid William Dunn really worked hard to get this sale and he didn't BS my wife and me, he was honest and didn't waste our time. He went beyond what any other sales person would have done. This kid moved 14 vehicles from the boneyard to get access to a vehicle that my wife and I wanted to see, he did this all by himself...that's dedication!So my hats off to William Dunn of San Antonio Dodge Chrysler Jeep Ram! Mr. Devane, you have a good kid there working for you! Keep up the good work William and we will go back to you soon! ***WORLD CAR NISSAN*** Mike (sales manager) you should take some notes from Ron Sutton on how to deal with customers the right way! Thank you to all that help from SADCJR, it was that letter that I received in the mail that made all this happen!Jose & Melissa Rivas

kenritz

23 de feb. de 2014

Our Sales Person Garry Parmelee was great. He greeted us right at the start and provided us with what ever information we were looking for and more. He provided rapid responses to our questions and answered all our concerns. The dealership found us the car we were looking for and had it ready on the day they said it would be ready. Thank you Garry.

sberges

19 de feb. de 2014

I had visited another dealership in the area a day before and was extremely dissatisfied.I decided to give SADodge a chance before giving up on trading in my car, and I'm glad I did. Dennis May, Jigs, Ron and Keith were all great and made buying a car a pretty smooth process. Overall I'm very satisfied with my experience and will definitely come back when I'm ready to buy again. Thanks guys

N/A

8 de feb. de 2014

I HAVE WAITED ALMOST A YEAR FOR MY RECALL TO BE REPAIRED WAS ALWAYS TOLD THEY DID NOT HAVE THE PART. WHEN THEY FINALLY GOT THE PART AND TOOK MY TRUCK IN IT SAT THERE ALL DAY AND THEY DID NOT EVEN LOOK AT IT. THE WORST PART IS I HAD AN APPOINTMENT BUT THEY DID NOT CARE.

gkid1983

26 de ene. de 2014

Pac-Man is a really cool guy. Very down to earth and doesn't feed you bs. he tells it to you straight and doesnt try to force you into something that you don't want to be in like how some of the other sharks try to do.

wilson2013

19 de ene. de 2014

As I drove up to the dealership, several associates were standing outside smiling as if waiting to great customers. Gary ask If he could assist me which decreased my anxiety as I have not bought or looked for a new care is several years. As we looked on the lot and I choose the desired vehicle, we went inside to perform the dreaded paperwork. The manager of the site came over and introduced himself which I though was most cordial. Usually one deals with the agent only. I was also given the opportunity to call and talk with my daughter and son in low who was out of town during my purchase. Of course they had several questions.Gary worked with me in several scenarios, to include some given my by children, to make all of us comfortable in this purchase. I then worked with Keith who explained several options available to me.Both gentle me were professional, patient with me and my family, and I believe steered me to a decision that I am most comfortable with. I will definitely recommend this dealership and both gentlemen to my friends. They are both true assets to this dealership.

MargaretF

13 de ene. de 2014

As I drove up to the dealership, several associates were standing outside smiling as if waiting to great customers. Gary ask If he could assist me which decreased my anxiety as I have not bought or looked for a new care is several years. As we looked on the lot and I choose the desired vehicle, we went inside to perform the dreaded paperwork. The manager of the site came over and introduced himself which I though was most cordial. Usually one deals with the agent only. I was also given the opportunity to call and talk with my daughter and son in low who was out of town during my purchase. Of course they had several questions.Gary worked with me in several scenarios, to include some given my by children, to make all of us comfortable in this purchase. I then worked with Keith who explained several options available to me. Both gentle me were professional, patient with me and my family, and I believe steered me to a decision that I am most comfortable with. I will definitely recommend this dealership and both gentlemen to my friends. They are both true assets to this dealership.

abcgrejd1

11 de dic. de 2013

The service was great, good coffee if Gary made it, good selection. very knowable salesperson, good price on vehicle, clean dealership including restrooms, sales personal does not "attack" you as soon as you enter their lot, they give you time until you are ready to talk to someone.

indpndntlabl

9 de dic. de 2013

Experience was long and tiresome. Spoke with them letting them know I was in town for a VERY short time period and that we had already been to another dealership haggling with them. Still took them over 4 hours to finally reach a deal on a vehicle. I wasnt asking for anything out of the ordinary, but felt that they put me in a bigger pinch because they knew I had to take what deal was coming my way. After finally agreeing and getting everything taken care of we left as overall happy customers. However, when I got home I remembered that I had left a couple items in my vehicle. I immediately called Calvin and let him know that I would like these items back if at all possible. After not hearing from him after a couple days I called him again, and he had said that he shipped them out along with my extra key. My extra key gets to my home with no items with them, and to top it off its the wrong key all together. I call and let Calvin know, and he said he didn't know what happened to my items and there was nothing he could really do about it. As for the key, he said I could go to another dealership to get it reprogrammed... this would not solve the issue for the key not actually fitting the vehicle. He then said he would try to find the key, but two days later I still have not heard from him. It has been a very tiring experience that has taken over 3 weeks to get everything settled. I shouldn't have to be the one calling every day to get an update for something the dealership has forgotten. Not to mention having sentimental items stolen from you. I wouldn't recommend this dealership at all unless you want a long process, and want to do all the leg work to get the kinks worked out.

BGillespie

17 de nov. de 2013

Garry did a great job! After my 2001 Dodge Durango encountered a major problem, Garry worked with me to get a new vehicle at a reasonable price. Car buying has never been something I've looked forward to and Garry made this easy. He was straight forward, gave me my options and I didn't feel like I had to go through the "let me check with my manager" business so many dealers continue to use. Overall gret experience. I also like to buy repetitively through people I trust so Garry is on the list for my next purchase.

luis5477

11 de nov. de 2013

I really enjoyed the experience I had when I purchased my vehicle. I didn't feel that I was being pressured to buy something right away. I was given different options of vehicles that met my needs and I was able to choose what i wanted. The staff was very professional and friendly and I would recommend anyone this dealership.

davidpal

29 de oct. de 2013

Very good survice and great customer service and friendly i will be recommending this survice to othrt people in san antonio garry was very helpfull

whitleyjacob97

16 de oct. de 2013

It was good, Garry was a good sales man and that was the 3rd we have bought from him (as a salesman) and plan on getting at least one more at the beginning of the year.

pug-one

13 de oct. de 2013

Jerry Garcia was a pleasure to deal with. He was not pushy at all. He left me alone on the lot and told me to just let him know if he could help me with a test drive. The finance manager worked with me and my bank to get a fair deal. Great overall experience! I had been looking for two months and bought a vehicle from them after one visit.

Pugone

13 de oct. de 2013

Jerry Garcia was a pleasure to deal with. He was not pushy at all. He left me alone on the lot and told me to just let him know if he could help me with a test drive. The finance manager worked with me and my bank to get a fair deal. Great overall experience! I had been looking for two months and bought a vehicle from them after one visit.

monicarod12

9 de oct. de 2013

Great Customer Service, Very Fast And Easy Process.Chris Garza Was Very HelpfuL Made Sure I Was Getting Something ReliablE AnD Safe FoR My Children.

SLICKRICK2001

8 de oct. de 2013

Gary was awesome! He explained things very clearly & went the extra mile to get us approved for the amount needed to get the vehicle we wanted. He then brought out the Carfax report on the vehicle and explained what the ratings meant one by one. He was very open and answered questions without trying to dodge them. We will come back to see him next time.

dudewithboo

28 de sep. de 2013

Everyone was real nice. Steven was real good.. He walked me through every step, from the time I walked in, to when I drove a in my new Dodge!!!!!!!

not too young to know quality

26 de sep. de 2013

I was rear ended any my truck was totaled so I was looking to get one soon as it was the only vehicle I had. I am 23 years old and this was going to be my first big purchase on my own so I wanted to go through a dealership to make the process as smooth and professional as possible. I arrived at the lot to look at a used dodge charger. The salesman came out and pretty much just sat in the backseat as I test drove, not much help at all. Luckily, I brought my father with me and we decided it was a good fit. The buying process was good, the men inside did all they could to get me the best deal. Once it was all settled I got in to drive off and saw there wasn't even an 8th of a tank of gas. I had to stop and get gas just to get home. That should have been my first sign that this dealership only puts forth the minimal amount of effort. In our agreement, they agreed to replace a part and the salesman told me it would be in in a week and he'd call. After two -three weeks I finally called and was told they ordered it in the wrong color and would have to reorder. Mistakes happen , I understand that but at least have the courtesy to keeps informed of the hold up. The last complaint was the worst. I was also told they'd call me when my license plates came in. They never called and we had to call them 4-5 times and each time was told " they were having trouble getting the proper paperwork from the previous owner". How could they have sold me this car without having the proper paperwork?!! My temporary plate had expired and I still didn't have any sign of resolution. Finally I had to go pick up ANOTHER temporary plate before they were able to get them. It is clear that the second you leave the lot and sign your life away, you are no longer of any importance. At 23 years old, you could have made a life long customer . So disappointed and would not advise anyway to shop here. For the record, we purchased a vehicle over a year ago from another dealership and they still know us by name. Shows the differences in quality for sure.

jed996

21 de sep. de 2013

I had a very good experience with this dealership, and with Ryan and Steve in particular. They both worked hard to get the deal done for me, and it was on the terms that I went in with, and not trying to sell me something I didn't want at a price that was acceptable. I would recommend them to anyone for buying a new or used car.

stacey

20 de sep. de 2013

I am not happy with the vehicle I purchased from this dealer. It has been in the service department numerous times and the first time it was in for the engine and transmission was within the first 30 days of purchasing the vehicle. The staff acts as if they don't even care that the Jeep I purchased is the only vehicle I have and they don't allow a rental until the vehicle has been diagnosed. That would be understandable if they could diagnose it sooner than 2-3 days after its been in the shop and if they could have diagnosed it the first time it was in the shop instead of having it come back in 3- 4 times because all they were willing to do is reset the computer so that the warning lights would go off. All I am asking is for quality service and a quality vehicle in return. All the vehicles myself or my family has driven have been jeep, dodge, and Chrysler. Its should sadden you to know that you are not just losing one loyal customer but several of my family members and friends.

TomPiasecki

19 de sep. de 2013

By far the very best car buying experience I have ever had. Joshua and Ryan were consummate professionals and ensured every detail were taken care of. They gave me the best deal for my trade in and were straight shooters. Highly recommend these gentlemen and this dealership.

gstephanie1107

19 de sep. de 2013

I got a great deal on my Nissan Altima 2012 and Dennis help me the whole way. I would recommend this dealership and Dennis to everyone

librasopal

19 de sep. de 2013

My experience with this dealership was a very positive one. Garry was very professional and very patient with me while I decided which car I wanted. He answered all my questions and kept his word on when everything would be ready. I would definitely buy another car from this dealership

Michelle Terrazas

17 de sep. de 2013

I have to say this was the best car buying experience !the customer service was awesome !This was not a typical car dealer trying to sell a car ! They really made the car buying experience as easy as possible.

Samtori

16 de sep. de 2013

For the past three months of searching for a jeep to buy and having to deal with "typical" used car salesmen, it felt good to meet Phillip Duran, a friendly, non-aggresive and calm customer service professional who appeared to understand our financial limitations yet noted our desperation and determination to walk away with the vehicle of our choice. Unlike other car salesmen we dealth with in the past, Phillip was different. He was "one of us." From a customer's perspective and with all due respect to all used car salesmen, used car salemen are wolves in shirt and ties while customers are grazing sheep. Phillip was a sheep in wolves clothing who appeared to be looking out for the customer and who guided us, the sheep, thru the pasture of dreaded and cunning used car lots and thier wolf type salesmen. The overall experience was unklike no other. Phillip made it very convenient for us. He began by sending us picture e-mails of vehicles he believed fit our budget, we met, saw, negotiated then we bought. Fast and easy like a triple play in baseball, from third to second to first, wham bam. As for the price, we cant always get what we want but in this case I believe we came pretty close thanks to both Phillip and manager Ryan Sandvig who was also not pushy, non-aggresive and explained in detail each part of the negotiation, from the value of my trade-in down to the penny of what my monthly payment on the new but used car would be. Ryan is on top of his game. One more thing. Do you guys know you have the splitting image of Bruce Willis working for you in Len Dowling? To put this in the words of my wife, "Can you imaging having this guy work the sales floor when lady customers walk in? They probably wouldn't be able to keep new vehicle's in stock fast enough." Nonetheless, Len was awesome to work with as well. Down to earth, appears happy most if not all of the time, loves his job, knows his job very well and very much people oriented. The group of these three men somehow fit together very well together just like the three players in the triple play. From the Phillip to Ryan then to Bruce Willis. Fast, easy and out. They know thier game and do it very well. I never thought I would say this after buying a used car but thanks again guys for the wonderful and friendly experience. I actually had fun. We couldn't be happier with the purchase made for our daughter. You guys are all winners in our book.

joniris93

9 de sep. de 2013

Gary said he would get us that car and he did.. Did more than he should've and my family thanks him... You are definitely the man Gary.

irisjon4113

9 de sep. de 2013

Garry is the man to see! He promised from the beginning he would work for us. And he did.Thank you Garry. We love it!

Ram 1500 Owner

3 de sep. de 2013

After purchasing a new Dodge Ram 1500 in May 2012 I have been back 3 times to have a rear brake light leak repaired by the dealership service department. My headliner was damaged because the water would leak into the cabin. Now the same clowns want me to trust them to replace the stained headliner. Customers' Beware and Check for the proper repair documentation on your customer copy because it will be hard to prove they goofed.

owilson11

2 de sep. de 2013

After a stressful couple of days with another dealership, even had one of their "loaner" cars, I was not happy. ..driving the car did not feel right or make me feel happy...The next morning my husband asked if I still felt the same way from the previous night about car, and my exact words were.."it's just not what I want, I really want to upgrade my 300, and would prefer not to get a car period and just stay with what I have...he suggested I go to other dealerships and see what they can do as he wanted me to get something I like...Well, later that morning, I pulled up San Antonio Chrysler, Jeep and Dodge online and read their reviews, they were actually good. Gary's name was mentioned many times, so I contacted the dealership and asked for Gary. He was unavailable, however called me within the hour. .I informed him of exactly what I wanted, what I was willing to pay AND can do without gimmicks...he said he'd work on it and asked that I come in...I informed him that I would be there within the hour. ..upon my arrival, he greeted me and had done alot of research already. He drove me around to look at 300's that matched my requests....poor Gary, im so picky, but not once did he frown..( I was waiting for that) Anyhow, later that evening I was leaving with a 2013 Chrysler 300...exactly what I wanted...Thanks Gary! Keith in Finance was very helpful and friendly, making a long days end without any further stress. We will definitely purchase a vehicle from this dealership again soon! Thank you San Antonio, Dodge, Chrysler, Jeep and Ram!!!

gman5110

1 de sep. de 2013

worked hard to get deal done .very friendly and helpful would recommend to friends.garry himself is very courteous and well informed salesman.well done.

lhaese

20 de ago. de 2013

Craig made us feel very comfortable and we truly felt he and Ryan were very honest and fair. This was our best car buying experience and will be returning in the future. We are very thankful that they were willing to fit our financial needs and got the most out of our dollar. We wish Craig and Ryan the best and hope he's there for our next visit.

Disappointed Customer

20 de ago. de 2013

I went to the lot looking for a truck I saw on the website. No one came to help me so I went inside and had to track a sales rep down. I met Jovanny, he seemed nice. He had me wait by his desk while he went to get the keys to test drive the truck. Thats when I saw his son. He told me he had his son at work with him because he couldn't find a babysitter. Very unprofessional, in my opinion, to have your kid at work with you. The test drive goes well, and they appraise my trade-in truck. They low ball me which is typical. Jovanny tells me to get an appraisal at Car Max and they will match what they offer me. I tell him great, I will go get my car appraised at Car Max then go to my Bank and get approved for my loan on Monday. He tells me no problem and he would put the truck in the back and hold it for me. I take Monday off from work so I can get this all done. I call him Monday morning and he tells me the truck is ready to go, and he will be waiting to meet me after lunch to finish the deal. I get my truck appraised and get approved at the bank. I call to tell him I am on the way and he tells me that the truck is sold. Now how is truck sold if it is on hold? This guy wasted my time and lost me money. Don't wasted your time with the sales rep. He is all lies and just tells you what you want to hear. I guess he is to busy taking care of his son at work then to actually do his job and take care of his customers.

dbussler

19 de ago. de 2013

Pac-Man was a great sales person to work with. I would recommend to my best friends. My wife even wants him to deliver and Chrysler 300 she wants to by from him to Michigan.

Elliegonzalez

17 de ago. de 2013

No pressure atmosphere, and straight to the point. Honestly our best car buying experience. I came in with outside financing so we were in and out of there within 3hrs start to finish. Loved he website enabled us to research prior to purchasing.

jmoore15414

15 de ago. de 2013

Garry was exceedingly helpful. He was patient and honest which was great because I wound up in a gorgeous used Jeep that is a heck of a find. He worked with me and got the price exactly where it needed to be. I really wasn't looking to buy but Garry made me an offer I couldn't refuse! Marathon of a day but well worth it. I'll be sending folks his way, guaranteed!

bethross2013

13 de ago. de 2013

When we came to the dealership we had a list of what we were looking for. Garry Parmalee went all out to find the car we wanted. He did a wonderful job and had alot of patience with us. He is very knowledgable of the cars he sells. We rightly put our faith in him and he found us the perfect car. I have told all ny friends and family members what a really good job he did. When we buy our next car or truck we will come see Garry again.

JaySA

13 de ago. de 2013

I like to negotiate a fair price for my trade plus a negotiate a fair price for the vehicle I'm purchasing. At San Antonio DCJ we negotiated, but there was no haggling as some "no haggle" places may refer to making a deal. San Antonio DCJ and I made a deal. I got a great price for my trade and a great price on a new Jeep. The sales staff were very professional as were the folks in the finance office. It made my purchase an enjoyable experience, and I drove away very happy with my purchase, the process, and the dealership.

Charger11

4 de ago. de 2013

A few months ago I bought my used 2011 dodge charger. I had visited this dealership twice before and decided not to buy, but there was absolutely no pressure which I greatly appreciate. I then returned and purchased my charger. Ryan and josh were hands down phenomenal. I was treated like family and with respect. I would recommend these guys and dealership as a lifetime customer.

lportela

1 de ago. de 2013

My wife and I purchased a Durango in June from Pete Villarreal and the person who assisted us in finance was Len Dowling. Great people to conduct business with. No pressure like other dealers. Overall, we are happy with our purchase. Thanks for everything.The Portela's

bellamom1

31 de jul. de 2013

I did not expect to buy a new Jeep when I went here but the amount that they offered me for my old Jeep was just too good to pass up. At first I had buyers remorse but each time I drive my new Compass I love it more and more. Gerry was so nice to work with as was everyone else at the dealership.

momsnewcar072013

29 de jul. de 2013

I just want to thank Garry for all his help. I have had many bad experiences with different dealerships, but I can say I think this was one of the best....

CarolynRose

27 de jul. de 2013

Dennis took the time to find the exact exterior/interior color combination that I wanted - and I LOVE my 300. He gave information every step of the way so there was no confusion, and he was very friendly and courteous. I will definitely recommend him/this dealer to my friends.

Ashleybanks1

19 de jul. de 2013

I went infor a oil change and left with a brand new car. I was unhappy with the car that I had and wanted to find something hat suits better and I did.

Vinzo

13 de jul. de 2013

I liked the dealership the sales guy was really helpfull kept me posted on all of the paper work showed me what I wanted to see Mede sure I was comfortable with everything before I signed the paper work.i will be buying my next car here again

JC316

10 de jul. de 2013

My wife and I recently purchased a Jeep from San Antonio Dodge Chrysler Jeep and were impressed. Garry was very informative and friendly as well as patient with our many test drives and questions. Additionally we did not feel pressured at any point. We would highly recommend them to anyone in the market for a new or used vehicle.

Solis1

7 de jul. de 2013

I had pleasant buying experience with San Antonio Dodge Chrysler Jeep Ram. I worked with 3 different dealerships before finally deciding on purchasing from Chrysler Jovanny Chasqui did an excellent job.I was so impressed with the service that I received Jovanny was awesome and explained everything in great detail. I felt like we were treated fairly and honestly.. THANKS! B.S

DebT

30 de jun. de 2013

We traveled over an hour to look for a vehicle in San Antonio. We had a terrible experience at another Dodge Dealership. Luckily we stopped by San Antonio Dodge. The Dealership was closed but Howard was there. He told us to look around and to come back the next day. Howard assured us we would have a wonderful experience whether or not we purchased a vehicle from them. He was CORRECT! Roger was a wonderful salesman. Extremely informative, patient, attentive and so very nice to work with. He went out of his way to make sure everything was perfect! We loved him!!! In addition, everyone we came in contact with at the dealership was very friendly and polite...unlike our horrible experience at North Star Dodge. Not only did we purchase a beautiful 2013 Journey Crew, we recommended Roger Galan to my parents and they purchased a 2013 Dodge 300 within 2 weeks after we purchased our vehicle.Thank you so much for a wonderful experience. We love our Journey Crew.

stokmanj

27 de jun. de 2013

Garry greeted me when I first arrived at the lot. Though the vehicle I was interested in were not available for a test drive that day, Garry provided all the requested information. Knowledgeable and professional, without being pushy. Garry wasn't able to help me with the sale the next day, but ensured I was taken care of.

Klf1

20 de jun. de 2013

Ryan assisted in resolving an issue relating to a pre-owned vehicle purchased within the last 5 weeks.There were some maintenance issues on the vehicle that needed to be taken care of and he handled the request in a timely and professional manner.

jandjking5581

12 de jun. de 2013

Eddie is a wonderful sale rep. He KNOWES his Dodge RAMs. It was a great pleasure working with him. He took time to insure I found the right Ram truck that met my needs. He stayed with me until the deal was done. I would recommend anybody looking to purchase a new Dodge vehicle to ask for him upon arrival.

Prisha23

9 de jun. de 2013

I had been wanting to purchase a charger for the last 3 yrs but kept procrastinating. While pumping gas on IH35 the Dodge sign on the building called out to me so i went over to dealership. 2 salesmen ignored me( i was in my work clothes) but gary instantly greeted me with a smile and a handshake. The rest is now history. I am the proud owner of a 2013 Dodge Charger!! Thank you Mr Parmelee you're truly the best

MOGTransport

7 de jun. de 2013

I found the 2007 Toyota Tundra online initially and it was the lowest priced one in the Austin / San Antonio area. I drove to the dealership on Memorial Day, which was a busy day for them. I located the vehicle myself which I found unlocked and had some alone time to check it out. I then walked up to the showroom and met Garry Parmelee as I was about to enter. He retrieved the keys for a test drive and all was good except for a minor alignment issue, so...let the the "horse trading" begin. I knew what my trade in was worth and they were eager to meet my every request and soon we struck a deal that I was very pleased with. They promised to align the wheels, clean it up and to add some gas and I signed on the line. As I was working through the finacial paperwork, Mr. Parmelee stopped by to inform me that he had forgotten to mention that this particular truck arrived with a camper top, and asked if I would be interested in it. My question was "How much?" He informed me it would cost me nothing extra, at which point I assumed I was about to see a used up aluminum topper. To my surprise I discovered that it was a super premium ARE topper with a man door upgrade and it was in perfect condition and matched the truck color exactly. When I added this "bonus" to the excellent deal I had already received, it was icing on the cake !!! I priced this topper out a few days later to discover it cost $2800 new. YES !!!! I recommend you add San Antonio Dodge to your car shopping experience, as it has scored among the top two vehicle buying experiences I have ever had.

EdWylie

5 de jun. de 2013

Price was good. Finance and vehicle prep could be faster. Damage to new vehicle by dealer could have been avoided and still needs to be fixed.

ukario

4 de jun. de 2013

I am verry satisfied with the overall experience however my car got recently into a shop for some body damage and when I signed for warranty I got the rental car service which to the explained knowledge I was suppose to get a rental but I didn't. Also I expected to get more fuel for a new vehicle and I still havent gotten my car wash from the dealer

JACKIE12001

4 de jun. de 2013

MYRIANNA,WAS VERY KNOWLEDGEABLE AND MY EXPERIENCES WAS VERY GOOD., IN AND OUT WITHIN A HOUR. !! THE STAFF WAS VERY FRIENDLY. AND KNOWLEDGEABLE. !! I HAD A VERY POSITIVE EXPERIENCES.

tfajkus

2 de jun. de 2013

Gary was an excellent salesman and helped my mom get a good car deal. My mom is 87, and she was very concerned about the whole process. He won her over and made the process pleasant for her. There was a piece of trim that was loose inside the car. The service dept checked the car over for us and ordered the part to fix the trim. Since my mom was hesitant to bring the car back, Brad offered to bring the part over to her house and fix the trim. My mom was delighted. I have never experienced a dealership that would go the extra mile like this. You are definiitely a five star dealership!!!

jtwhite5

1 de jun. de 2013

Gary "PacMan" Parmelee was absolutely the best Sales Consultant that I have ever worked with when making an auto purchase. I generally cannot stand car shopping but my experience with San Antonio Dodge Chrysler Jeep was a great change of pace for my wife and I. I will be recommending the "PacMan" to all my friends and family.A Very Happy Car Buyer,Joshua White

Brooks78248

31 de may. de 2013

The salesman was very knowledgeable and very friendly during our visit at he dealership. We will recommend the dealership to our friends. WE love our jeep and would buy another one!

econdel

30 de may. de 2013

We greatly enjoyed working with Jigs - He was very knowledgeable and helpful throughout the purchase and knew the product well. He was extremely helpful in sharing and demonstrating the features of the vehicle. Our negative experience dealt with the amount of time it took to get in an out, we came in with financing in hand ready to go and the process still seemed extremely lengthy. The service detail/ make ready on the car was also not up to our standards. Sticky residue was left on the jeep logo and upon further inspection realized they had not bothered to remove all the plastic covering the metal strips in the cargo area. Other than that our experience was great and our sales guy was wonderful and did a great job taking care of us and meeting our request. The things we had a "negative" experience with were things out of Jig's control. Thank you again for your help!

ufc1

30 de may. de 2013

I have spent 20+ years buying vehicles and have NEVER worked with a sales person with better knowledge of the vehicles as a whole. Alonzo was very professional and put in the man hours for sure to help me secure this sale............ THANK YOU

ESGR1234

25 de may. de 2013

Garry is a great sales man who demonstrates the technical knowledge I need when making a decision as to the model of car I want to purchase. He had complete understanding of the pricing for each model. This allowed me to decide which car to buy. He maximized all the discounts that were available to me.

williamgholson

21 de may. de 2013

Jovanny, I got my fiances car along with most recently my car. Been buying Dodge and Chryslers for a long time. We moved to San Antonio. I traded a Chrysler at another dealer in San Antonio, worst mistake. Nothing but problems. A few months later I got another car from Jovanny at San Antonio Dodge. A few months later, I traded the car I had before. From now on, as long as as we're in San Antonio, from buying new cars to servicing our cars, we'll going to San Antonio Dodge

lwilliamsnewcar

21 de may. de 2013

David was instrumental in piquing our interest with calls with discounted quotes and incentives while we tested other model vehicles I was interested in. He continued to make us feel like our business meant something to the dealership and to him personally. This was not true of other dealerships we visited that day. As the decision came to a close and we returned to San Antonio Dodge, David was busy but quickly introduced us to Fil, another very down to earth salesperson, who continued the process with a test drive and negotiation on price. We were pleased with the price and the dedication of the entire team at San Antonio Dodge. We will happily refer anyone we know if they are looking for a vehicle.

Coley11

21 de may. de 2013

From the time David met me at my vehicle, asked me what I wanted, not what he could do for me, I know I was in the right place, it was a stress-free, , enjoyable and seamless experience. David is extremely friendly, personable, knowledgable and he made the whole process easy. He didn't pressure but encouraged when I was undecided and got me into the right vehicle for me. I am extremely happy with my RAM truck, the experience with San Antonio Dodge Chrysler Jeep Ram and will recommend the dealership to all my friends, family and acquaintances.

jjuarez1218

20 de may. de 2013

I had a very good experience with this dealership due to my sales representative . He understood exactly what I was looking for and I felt that he worked hard to get me a great deal on my trade in. I liked that I never felt pressured and let me make my own decision and never lied about the price or the deal I was making. I would definitely recommend this dealership and definitely recommend Garry as a very good salesman...

lindabedwell

18 de may. de 2013

We just purchased a 2014 Jeep Grand Cherokee Limited today from San Antonio Dodge Chrysler Jeep. After shopping around at various Jeep dealerships, and speaking with a few salesmen, we found Dennis May, at San Antonio Dodge Chrysler Jeep, to be the real deal. He was straight up and honest with us, and in this day and time, that's refreshing! Thank you Dennis! I love my new Jeep!!!

sitg1973

17 de may. de 2013

I AM ONE HUNDRED PERCENT SATISFIED WITH EVERYTHING THAT MR. KURT ALONZO VALENTINE DID FOR ME YESTERDAY, MAY 16, 2013 WHILE I WAS LOOKING AROUND TO PURCHASE A NEW VEHICLE. HE WAS VERY KNOWLEDGEABLE, COURTIOUS AND PROFFESSIONAL. HE TREATED ME AND MADE ME FEEL SPECIAL AND ANSWERED ALL MY QUESTION WITHOUT HESITATION. HE IS TRULY WHAT A SALES REP NEEDS TO BE. WE NEED MORE PEOPLE LIKE HIM!!!

Pruelas

13 de may. de 2013

Eddie was a great sales rep. He made our purchase quick and easy. No running around and got straight to the point. That's what we like. He took care of our worries with the car before we drove off. A great asset to the sales team.

Blanchard

12 de may. de 2013

When I found my 2002 Ford Taurus was dead on arrival I had to find a new car quickly. I figured I would have to settle for a new Used car with 75,000 miles on it. Thanks to Myriana I was wrong and now we have a 2013 Chrysler 200.Thanks very much Myriana and San Antonio Chrysler.

sdvargas

8 de may. de 2013

Craig Draper was very in tune to the vehicle we were looking for, he did not try to up sell or sell us something we didn't want or need. He was honest and up front in the exchange of numbers and was very easy to work with. He worked extra hard to ensure we left with the vehicle we wanted at a fair price.Len Dowling is by far the best finance representative that I have worked with in my 25 years of buying cars. He listened to us as we discussed some concerns and made suggestions without being pushy or putting undue pressure on us. Len taught me that we could trust a finance representative and it was actually a pleasure working with him. In my past experiences with other dealers I can not remember having even a fair experience with the finance representative. There have been numerous times the experience with the dealership was great but was tainted and left a bad experience to be remembered due to the finance representative. On two past occasions my interactions could be described as combative and hostile. We recently (34 days ago) purchased another new car and the experience was excellent until the finance manager totally ruined the experience with that dealership to the point that I will not take my vehicle there for any reason and I would hesitate to send business to that dealer due to the finance representative. The overall experience at San Antonio Dodge has left my wife and I very satisfied and we would highly recommend this dealership to friends and family.

attwood

8 de may. de 2013

As a follow-up to my previous review of the post-sale service, and out of complete fairness to the dealership, it turns out that the blame for my vehicle sitting on the lot, unattended almost all day long, belongs to Auto X-Tras on San Pedro. I was told that they were the ones who scheduled the 9 am window-tinting appointment and did not even show up until 3 pm that afternoon. It would have been nice to know about all of that sooner, as I would have instructed them to schedule things differently that day. As soon as the window-tinter was one hour late, I would have moved on to the next item on the list. Or, as an alternative, allow the customer to take their own vehicle in for a prepaid tinting ... that would work so much better for all involved. I still enjoyed the sales experience (Josh is great), and have let the service department off the hook, and only hope that some more proactive customer service techniques are considered in the future.

Stunnas1

8 de may. de 2013

The reason I rated San Antonio Dodge was because of the great customer service I received on Feb. 9th 2013. Although I came in to get an oil change and tire rotation only. They advised me after a free multi point inspection of some repairs I will be needing in the near future. But , no pressure at this time to get it done. I appreciate that they were looking out for my safety.

Connietfl

7 de may. de 2013

Greeted promptly by Roger. Even though it was 8:45pm near closing time he volunteered to take me for a test drive Monday night. After returning he was almost locked out since it was after 9 and pretty much everyone was gone. i Made an appointment to come back at the end of the week. He took the time to show me different durangos and different packages, never made it seem like I was taking up his time. we even drove around tomthe different lots looking formthe perfect suv that best fit my needs. 6 hours later I purchased my Durango and I was very satisfied. Watson was also very nice and thorough explaining gap and other available add ons. Overall very pleasant experience!

monicat24

6 de may. de 2013

From the moment we walked in everyone accomplished the perfect balance of being friendly and helpful without being pushy. Clint, our salesman, was such an exceptional pleasure to work with! I am still bragging about him. He was extremely courteous and made us feel instantly comfortable. I would recommend this dealership and definitely Clint to anyone in the market for a vehicle. The entire car buying process can be stressful, cumbersome, and exhausting. However, Clint managed to defy all those stigmas and instead created a positive memorable experience for myself and my family. We feel blessed to have met him and to have purchased our vehicle through him. Thanks again! I am completely thoroughly satisfied with my purchase and my experience.

Jerry Ojeda

5 de may. de 2013

Dennis was an incredible and hard working individual. As we were going through our process of buying a new 2013 charger. He worked with us and broke down every step to help us. Every question was answered promptly and explained thorough. This is a great place to buy your first new vehicle. Everyone was very nice and tried to help me anyway they could when we were waiting.

Jdietert

4 de may. de 2013

Awesome!! Adam called me instantly and said he had the vehicle I was looking for. I went by and he gave me a quick and fair deal for trade in Jeep. Then while I had to go back to work he found the rims I was looking to add for my lift package. My dad called him to talk through it and he was sooo helpful. Way better experience then Ancira who insisted on giving me the run around. Adam answered all my questions and I never felt pressured to buy anything. Because of his great service I was able to purchase my dream Jeep!! I would recommend anyone to shop here. Don't even bother with the other places.

nataliaprker36

1 de may. de 2013

Steven was very attentive to our needs and we received a great buy and wonderful customer service. I will definitely refer my friends to Steven.

cshimerda

1 de may. de 2013

A better experience than other dealerships. Emad did a wonderful job finding us the truck we wanted. Thank You EMAD! Will do business again with Dodge.

csteward1

1 de may. de 2013

I went in looking to purchase a new 2014 Jeep Grand Cherokee SRT, after having a very poor experience with the salesman at Ingram Park. I found Adam's name through USAA's car buying program. The moment I met Adam, he was very kind, considerate, attentative, and informed. He explained to me exactly how the SRT buying process worked and what to expect. Unlike other salemen at IPac, who said said things like "If your're serious about buying an SRT, I can see what I can do" and "How much are you looking to put down?", Adam didn't ask me anything except "Do you have any questions I can answer for you, Mr. Steward". He never once judged a book by it's cover. I know not everyday someone that wears a ball cap and Kobe's walks in and wants to purchase an SRT, but Adam never once acted like I wasn't the only customer in the room. Through the entire process he kept me updated on the build status of my JGC SRT through email, text, or phone calls. I didn't have to keep hunting him down or calling him. He was always available to keep me updated and answer my questions. As a matter of fact, I'm going to see him today, 4 days after my purchase (which is an amazing vehicle by the way), to ask more questions about accessories and how things work on my truck. If Adam doesn't know the answer, he will find the answer and not give you the run around. I think I'd like Adam as a personal friend outside of business because he's dependable, honest, trustworthy, straightforward, and fair. I would recommend Adam Yarbrough to anyone who's looking to purchase a new Chrysler, Jeep, Ram, or Dogde product. In the end, with Adam's assistance, I ended up purchasing San Antonio's first 2014 Jeep Grand Cherokee SRT. Thanks Adam for all your patience and help my friend.

ccalderon

30 de abr. de 2013

This is a FANTASTIC dealership! The entire staff is to be commended, but we dealt directly with "Jigs", Ron, and Watson- wonderful men! They were caring, attentive, and did not pressure us at all! We told them exactly what we were looking for, explained our budget, and they went above and beyond to accomdate us! They answered all of our questions and were very honest. They went the extra mile to get us out of a problematic situation and into a brand new car. And a car that we love! We arrived at approximately 7:00 p.m. on Saturday night, and drove off in our new car by 9:30 p.m.-that's how hassle free it was!! This is by far the best car buying experience we have ever encountered!!! They know their business well, and everything was handled professionally--although they make you feel as if they have been your friend forever! We are so grateful to these men and the wonderful job they did with our new car purchase. Because of their expertise and their honesty, we are driving around in a beautiful brand new car at a great price and interest rate. I recommend anyone and everyone to let this dealership handle your vehcile purchase- you will not be disappointed! They have an awesome staff, and a very impressive inventory of vehicles. We have found the one and only dealership that we will deal with from now on, and we will certainly be going back to the same gentlemen! We can't thank them enough, nor can we compliment them enough! I will be sending anyone I know in the market for a new car to this dealership only!!! Thank you and great job!!Very happy customers,Mel & Christina

attwood

29 de abr. de 2013

We were immediately greeted by a pleasant young lady who told us not to worry, and identified herself as just a greeter. After talking for a moment, she chose Josh as our salesperson. Josh was likely the most knowledgeable car salesperson I have ever dealt with. He knew the Jeep model we were shopping for, inside and out. I had done some very thorough homework, and was trading in a similar vehicle, but he was still able to show me things that I didn't know about. He even pointed out a minor defect that he was already aware of, and immediately made arrangements to have it corrected. He didn't once apply any sales pressure, and when we both found several common ties, it soon became like dealing with a friend. These new car buys are never any fun, but Josh helped make it a pleasant and painless experience. Before I drove off in my new Jeep, he had already programed the entertainment system to be compatible with my phone! Even the financing, which I usually hate, was a breeze. I had come pre-qualified with a ridiculously low interest rate, to make it fast and easy on myself, but given just a few minutes, they came back and even beat that rate! One surprise that I wasn't ready for, but it softened my view of the finance process.

ljkc92

27 de abr. de 2013

Words cannot express how appreciative and happy we are with the purchase of our new Dodge Charger. Our sales rep Garry Parmelee by far exceeds the expectations required to provide excellent customer service. We had gone into the dealership in the late evening, right before closing just to look at what was available and pricing. We met Gary he introduced himself, we explained what we were trying to accomplish and some obstacles we faced. He thoroughly explained the process to us, he then started what he does best.. Serving his customer. We found the car we liked, Gary asked if we could return the next morning and he would be ready for us, and have the car ready for test run. By the time we got home Gary had sent us a friendly email Thanking us for coming to look, which really made me feel like he cared and was interested in helping. We returned Saturday morning, and Gary was true to his word, he had all the prework completed, the car ready for test run. Once we completed the test drive, returned to the dealer Gary completed our file, prepared it for finance, in the mean time we met the Director of Sales Ron who is a very personable man, he touched base with us and kept us informed of what was taking place. In all our car buying experiences we have not had staff introduce themselves and be so kind and attentative to our needs. No one was pushy, hassling, and we did not play the " play the numbers" game, this truly was a great atmosphere for buying a vehicle. Within 30-45 minutes we received our approvals and were preparing to drive off in our new car. I highly recommend this dealership for customer service, and hope that Gary and Ron are there when we are ready to make our next vehicle purchase. There is no better feeling than purchasing a new car without any pressure. ~Godbless

EdsonH45

27 de abr. de 2013

Kurt was very nice and helpful. He didnt try and force me into a vehicle that I didnt want or was comfortable buying. He notified me when a vehicle I wanted became available. While the financing department was getting the paperwork together he took me to lunch and was very curteous throughout the entire process.

hamp

27 de abr. de 2013

after meeting Alonzo, my salesman he made it impossible for me to refuse the best deal I have ever gotten on a new vehicle. I had the best experience at this dealership everyone was very outgoing including the finance manger who did rush me the process and made everything clear on what would benefit me the most. I would recommend this dealership and my sales team to any and everyone. Thanks guys for making my experience the best and ill see you soon for my daughters car.

prado210

26 de abr. de 2013

I have never had a better car buying experince in my life! Dennis and Ron worked together to give me everything I asked for and more. There was a few times when I almost turned down a great deal and they made me feel comfortable to stick with them. Again, it was a great experiance that I would would recomend to to anyone.

carman23

26 de abr. de 2013

The salesman was great! He made buying a car pleasant and enjoyable.There was no pressure and he took the time to find out what I was really looking for and found the exact model,color and interior that matched my personality.The buying process went smooth,with no having to check this or that with someone.overall it was a pleasent expierence.OH! The salesman's name is Garry Parmelee.

jasrn5

24 de abr. de 2013

From start to finish, Garry went above and beyond to provide us the best service! We truly enjoyed working with him to purchase our vehicle. He was knowledgeable about everything we asked, he took initiative to prepare everything. The best thing that I appreciated was, he was able to take my email and put everything in place before we even arrived so that we didn't have to spend a tremendous amount of time waiting. It was the easiest, fasted process we have yet been through and we have purchase many many cars over the past 15 years. Garry showed us what customer service was all about! This experience far exceeded anywhere I've ever purchased from. Thanks so much!

jherrera43

24 de abr. de 2013

This Guy is the most amazing sales guy ever. My husband is probably one of the most picky demaNding individuals you have ever met. Eddie went above and beyond with his patience on our recent purchase of a Tahoe. This guy has picked the right career choice for himself. He was not pushy and was a great listener when my husband found several service issues to be addressed. If you are in the market for buying a car in San Antonio, DON'T WASTE YOUR TIME ANYWHERE ELSE, GO SEE EDDIE. The sales manager also must be recognized in this purchase as he too, made it happen when it came to the car buying experience. This is a great dealership and WE are happy owners of a new vehicle. We will recommend all friends and neighbors to go there for their next purchase. Thank you, THE HERRERAS

cynthiastory1

23 de abr. de 2013

We had Great Costumer Service, smiley faces. We were greeted like royality. We felt at ease when we have gotten there. We have never been there before. I do recommented to keep those employees. The employees had fast responses when we had questions. They did a great job! Keep up the great work ladies & gentlemen. The Maintenance employees did a great job! Maintanance employees make the costumers feel good,too! Thank-You ALL! Keep up the great work. We have appriecated it for all you have done.The Story's FamilyP.S. we are letting everyone who we know to go there, first!Thanks again.Happy Fiesta! :)

cfalcon03

18 de abr. de 2013

Our experience with Eddie Klarfield and Watson MacManus was awesome both were very friendly and eager to assist us. We were very satisfied with the service we received!!!! Eddie was very knowledgeable in the product he was selling. We would highly recommend San Antonio Dodge to our family and friends.

mrivera12

14 de abr. de 2013

Kurt Valentine was very attentive with my needs and did a great job promoting new ownership and professionals to meet my needs. I purchased a 1500 Dodge Ram Laramie, the vehicle I wanted. Thanks Kurt!

vega1819

11 de abr. de 2013

Garry is very knowledgeable, and he did everything he could to get me the best deal possible. The dealership and it's people overall were great.

bennett2

8 de abr. de 2013

My experience with Garry and Winston were awesome both were freindly and eager to assist me with not going over my budget unlike most car dealerships. They both cared that I left the lot as a satified consumer. Thank you for making me and daughter feel welcomed!!

officer1

8 de abr. de 2013

I recently purchased a car from salesman Eddie Klarfield he is a great saleman. I decided to come back. Eddie workmenship is 100%.Thanks Eddie for a great job going far and beyond.

Jrod70

29 de mar. de 2013

I have bought several cars in my time and i would have to say that the team at San Antonio Dodge is by far the best. When we first arrived we were met and greeted by Brent who directly worked with us to find the car we wanted and took us for test drive and answered every question we had and made us feel like we were dealing with one of friends while buying a car. Then we Ron Sutton the sales manager came in and explained in detail the whole process of buying the car down to the smallest detail so we understood everything. There was no pressure to close the deal just great communication and tying to make a deal that worked for both of us. Every concern we had about the vehicle he fixed or came up with a reasonable solution. Once again felt like dealing with a family member while buying a car. We got a very reasonable offer on our trade in and a great price on the vehicle we wanted. We agreed on a price and went on to work with Keith Howard buy an extended warranty and get credit for the car. He worked the numbers a dozen ways to give us the best APR and Warranty prices he could. The follwing day after purchasing the vehicle i had to take care of some paperwork issues and even after the sell Ron and Ryan went out of there way to make sure I was still taken care of and all my needs were met. Once again by far the best 100% car buying experience I have ever had. I will be doing all my car shopping here from now own. Great team at San Antonio Dodge!!!

jillianricks

27 de mar. de 2013

We were looking for a specific vehicle and this dealer had the best price for the Mazda 5 we wanted. Adam Yarbrough was an excellent salesman- and it started with his first email to me. Without me asking, he went out to the lot and took extra photos of the van and emailed them to me. He did not once pressure us into buying the vehicle when we came in for a test drive. The dealer gave us an excellent trade-in for our old used car too.There was an issue with the title from the previous owner which delayed the sale of the van, so while we waited for the paperwork to finish, Adam arranged for us to have a loaner car for the week! In fact, the first loaner car got a flat tire on the way home, and Adam brought us a NEW loaner car the very next day!Overall we are completely impressed with the level of customer service we received from San Antonio Dodge Chrysler Jeep Ram and Adam especially. We will definitely come back the next time we are in the market for a new car. I would recommend them to anyone looking for a great deal!

AdamGarcia

27 de mar. de 2013

I walked in wanting to trade my car in for a new one, thinking I wouldn't find anything or be able to get one. Roger Galan Jr. helped me find a car that I loved and was able to help me get the car and did a very good job at helping me. He knew what he was talking about and was able to get it for me that day. Keith was very helpful and friendly as well. I will recommend this dealership to friends and family, and tell them about my great experience.

angiea024

19 de mar. de 2013

Best car buying experience I have ever had! Second time buying from this dealership, both new cars and I had four people working on my side to get the transaction complete, and I wouldn't have wanted it any other way. I had a sales rep. (Chris) that was dedicated to me the whole time and fought for me to make sure I got the car I wanted at the price I needed. Definitely an environment that takes your mind off of car buying and being just another sale and turns it into something unforgettable. Their team was friendly and fun and of course the cars are GREAT!!! Would recommend to anyone and will definitely return in the future!! Coffee is pretty good too! :)

JDK37

19 de mar. de 2013

I took a 2012 Jeep Unlimited Rubicon in for an engine ticking noise on the drivers side of engine and low gas mileage (~8-12 mpg max). Although the issue is not fully resolved and there was initially miscommuncations on the work/service provided, I appreciate the service manager calling to discuss the concerns and clarify the support/services provided. I am convinced the service department is focused on the importance of customer service and they are willing to ensure the quality of their service is known to the customer.

Dodge diesel

19 de mar. de 2013

Had scheduled an appt, when I get there the salesman was already working with another customer. Had to wait 30 min fr someone to finally help me. I had already done research on the trade in value of my car, they wanted to give me 10k less then blue book and other dealerships had offered. They "trade in manager" seemed insulted when I told him what I expected and had been offered by others for my car. I took my business to another dodge dealership and bought my truck there. They offered a fair trade in value. I would not recommend this place to my worst enemy.

JeniA

18 de mar. de 2013

Adam was great. He followed up with me consistently throughout the sales cycle and kept me up to date on pricing changes. I had to travel down from Austin and he was extremely accommodating with meeting with me later at night and also for staying after scheduled business hours. The pricing I received on the car I purchased and the price I was given on my trade in was very competitive as well. I had to stay at the dealership quite late (past midnight) when I purchased my vehicle, and I was extremely impressed with Adam's patience. I had missed dinner since I came to the dealership immediately after work, and when it was close to 10pm and restaurants would begin closing, Adam went and got me something to eat while I was talking to their Financing staff. He then helped me move things from my old car to my new one and helped me switch my insurance before I left the office. All of this was done with an exceptionally positive attitude. This was my first car purchasing experience by myself, and I do not believe it could have gone any better. Great work Adam!

wendymayclin

13 de mar. de 2013

They were very nice and easy to work with. Prices are responsible. Location is great, and lots of nice used and new cars on the lot. We will be using this dealership again.

PHOENIX2012

13 de mar. de 2013

We have many cars worked on by this dealership and James is usually our point of contact. We always have prompt and friendly service. As well we order parts alot and the people in the parts department are amazing! I wish all Dealerships were this great!

dogs01

10 de mar. de 2013

Jerry Garcia was a great salesperson was greeted right away he just made you feel good. i would greatly recommend him anyone that i know wanted yo buy a vechile. great asset to your company.Thank YouDiana

noahalvarez9

5 de mar. de 2013

Great experience dealership was clean the sales team was friendly, they tired to help my mother and i in to a car that we both liked and could afford, Garry and Edward were both very nice and friendly

JasonBr

2 de mar. de 2013

Jignesh was very professional and not pushy at all. He answered all of my questions and helped me get the right vehicle for me. I would recommend anyone to let Jignesh help them with their vehicle decision.

lizharleyrider

27 de feb. de 2013

I drove up tot he dealership with one specific car in mind the Dodge Avenger. I was greeted by a young lady and by my salesmanJerry Garcia. I refer to him as Jerry the Miracle Man Garcia. I had never had such as an experience than a did at San Antonio Dodge. I had told Len Dowling it started with being greeted that was a very Big Deal to me. The second thing that was key was thatI was not judged by the cover because you never know who is going to buy a car or not. I happened to buy one. I was treatedwith respect from begining to end. I had gone to another dealership before I went to San Antonio Dodge I was not even greetedno one came to me at all. I walked the whole lot without not one person even acknowleding me. My experience was Great I will Highly Recommend San Antonio Dodge to all my family & friends. I will also put it on my Facebook. To all the employees at the dealership keep up the good work because when you think no one is looking believe me they are looking.

pjbart

26 de feb. de 2013

The only negative was the annoying greeter,who said she had to go to the back to talk to someone. After she left us I just asked a young man if he was a salesman(Edward),he said yes and from there on everything went smoothly. We got the vehicle that was advertised in the paper,our visit was 2 1/2 hours with a 2 hour follow-up visit a second day to finish paperwork and have the vehicle detailed. They had offered to detail it day(night) of purchase but it was late and we wanted to get home. Edward and Brad are very knowledgeable and were able to answer all our questions.I had a set amount for my payment and they were able to work with me and came out $7 over my set amount,which was great.

tkendzior

24 de feb. de 2013

The Greeter (Melissa), Sales (Brad and Jigs), and Finance (Keith) staff were very friendly and helpful. They went out of there way to help us get finances and they understood our busy schedule and worked around it. They worked hard to give me all the options my family had available to us; so that we could make a informed and smart decision about our purchase. We are so happy with our van. The peace of mind of a quality vehicle is priceless.

breaalspach

23 de feb. de 2013

Garry was absolutely wonderful! He really worked with us to get us into the car that we really wanted. He explained everything throughout the process and made sure we were satisfied every step of the way. He is a wonderful salesman, didn't pressure us in any way to buy. We are very thankful for his help!Kieth explained all of the paperwork during the signing of the contract. We couldn't be more thankful for his help as first time car buyers! Great dealership!-Brea and Eric

dudley7615

22 de feb. de 2013

When I bought my truck we didn't realize until we were leaving the dealership that the truck had no floor mats. We went inside and immediately told Ryan and he said "we will give you some if you buy the extended warranty". Well I opted not to spend over 2K on an extended warranty. So then he said "We will get you some floor mats don't worry about it. Well here it is weeks later and I still never got any floor mats. Also on the extended warranty I heard two different prices. One was from one finance guy that night, and then the next day another finance guy called me trying to persuade me to buy the extended warranty again for over $300 more! The truck was also very dirty inside and out and had a horrible smell to it. They also only put $20 worth of diesel in it which barely gave me an 1/8th of a tank. When I spend $32,000 on a truck especially a used one I expect it to be clean, have floor mats in it, and come on at least give me a full tank of diesel. Also the next day the air conditioner blower stopped working and the front axle is leaking fluid on my driveway. I refuse to take my truck back to this dealer because I know if they wont even give me floor mats that they will just laugh and say "You should have bought the extended warranty". I will definately not be using this dealership again as they are very crooked and once they get you to sign the papers on a vehicle they don't care what happens to you or your vehicle. But before the deal is sealed they will promise you the world. I can say that the process was very fast and that I have never bought a vehicle this fast, but everything else sucked.

aradac

19 de feb. de 2013

Was lied o about our diagnosis.Over charged.Manager was rude.Guess they just want a reason to not warranty my part.Since I tried telling them it was messed up and they were giving me run arounds. After their diagnosis that came to be I wad right. They Needed to check other stuff and ended up telling me my vehicle needed all this other stuff and the total was going to be over $2,100 I went ahead and said it had to wait. They gave me a list of all the things that needed to be fixed ory part wasn't going to be under warranty. I took it to another specialist after I left and they were surprised that after their diagnosis nothing was wrong with ANY of those parts. Dealership said parts were deteriorating when they opened it up it was super clean. And the pressure that supposedly was at 400 was right at 175. Which was perfect. Not to mention they still made me pay for diagnosis! ! I do not recommend service at this dealership.

rajabfd

18 de feb. de 2013

I live in Houston. I have been looking for a new Jeep Wrangler to buy, however, I was not able to find one in Houston and surrounding which satisfied the combination of color and manual transmission that I wanted. I searched through Google for Jeep Dealers in San Antonio. What a pleasant surprise. San Antonio Chrysler, Dodge Jeep Dealer was on the top of Google search and they had the car that I needed. I showed my interest and they contacted me immediately. I talked with Adam and over the phone he could offer me the Jeep and price that was appealing to me. I made a trip to San Antonio and bought the car on the spot. Adam and the Finance Manager, Keith, went really beyond the call of duty to arrange the best deal possible. They were professional, courteous, and very patient. Adam was one of the most professional and straightforward car sales people that I have ever encountered. As a whole the environment of the Dealership was friendly and gave me a sense of relief. It was worth the trip from Houston to San Antonio and I will buy my next Jeep from them again. It has been a pleasant experience.

chramirez67

14 de feb. de 2013

From the moment we walked in the door we felt very welcomed. Dennis was very helpful, knowledgeable about the vehicle, professional and courteous at all times. The best car buying experience we have ever had. Thank you, Albert and Christine Ramirez

barbarahale

12 de feb. de 2013

Dennis was awesome! I had called another dealer and told them of the vehicle/price I was looking for, received a response that they could not get me that price. I immediately called Dennis who had me in my vehicle very close to my asking price that night! Dennis is very friendly and did not have any high pressure sales tactics; which is a double bonus for me! I would definately refer my friends/family to Dennis and this dealership!

sowen1

11 de feb. de 2013

Roger was very helpful showing me around the lot and answering or at least getting the answers to all my questions quickly about each car we looked at. He kept in touch with me and worked hard to get me a car I would be happy with. When any problem arose he came right back to me with a solution including giving me a ride to and from the dealership. He made my experience a great one.

morosco27

11 de feb. de 2013

I was greeted with happy faces upon my arrival to the dealership. Fernando was friendly as he explained the process and then passed me along to Dennis. Dennis was very helpful and explained everything he was doing as he filled out papers. Dennis was genuinely interested in assisting me in finding the best vehicle in my price range. Dennis really worked hard to find me the best deal with the bank also. Every question I had he addressed...he was very eager in trying every option possible when it came to the financing. After about 8 hours of hard work Dennis and Fernando approached me with smiles on their faces as they said "Congratulations!" I was very happy with the service I received and have already told several people to go talk to Fernando and Dennis when they decide to get a vehicle for themselves.

bfranco1

11 de feb. de 2013

I took my Jeep in to get something fixed using my warranty. They found many other items needing to be fixed or replaced which the warranty did not cover. I opted not to do "extra" until they said they could not perform the warranty items without the extra's done as well or it would void my warranty. The warranty covered 7 days of a rental and it took them 14 days to finish- the other days of a rental I covered out of my pocket. Very slow response in letting me know how things were going or when it would be done. I found out later from a friend who works at another dealership service dept. that they can always do just what the warranty pays for without charging extra. These are what people call "Sharks"- STAY AWAY!

Angelachristian04

10 de feb. de 2013

Great experience...took a bit long but that's how it goes. Especially when you get a good deal. We got our vehicle at a great price.

Samriv19

10 de feb. de 2013

It was a very pleasant experience to have no pressure from the sales rep he answer every question i asked hes response was always calm and straight to the point my expectations were meet whit the friendly help of Garry thanks for your help I'm very pleased with your help thank you and keep the good work.

nvans

8 de feb. de 2013

First of all i have bought 2 cars from them ( 1 when it was mission) second one in sept. i took my car in for a oil change and was told for 19.95 more they would rotate the tires( this dealership chargers for tire rotation) others its included with oil change I took my car in for a oil change and was told that i had a oil leak and that i need to bring the car back for repairs i bought the car back the following bay and was told they would have to drain the oil and put more in with a dye and htey would need to drive the car for a few miles so they could find the leak i was called the following day and was told the leak was comming from the back of the motor. a few hrs later i was called and told the oil leak was comming from higher up on the engine and that they were haveing trouble gettign ot it and the worse case they would have to pull the entire motor to get to the oil leak the following day after several calls to the srvice rep i was able ot talk to one and was told they coldnt find the leak and that all they could do was for me to pick up the car and drive it till the next oil change well i called another dealership and told them the problem i was haveing with this dealership the service rep i talk to at the other dealership started to laugh when i told him that they may have to pull the entire motor to get to a oil leak he told me to get the car back and to brink it to him and they would find out if i have a oil leak or not . i picked up the car it it seems like all they could say was srry srry well srry doesnt help when u are with out a car for 4 days and all they say is srry

nvans

7 de feb. de 2013

First of all this is the second vehicle bought ( first was when it was mission ) the second one was with san antonio dodge chrysler jeep. I took my car in for a oil change while i was there i was told that for 19.95 more i would get a tire rotation( found out that this place charges for tire rotation) when other places it is included with oil changes.When i went to pick up my car i was told i had a oil leak and that i need to bring the car back to be checked.The following day I brought the car back and left it with them i was told they were going to have to drain the oil and put more in with a dye drive the car several miles so they could find out where the leak was.The following day i was called and was told the oil was comming from the back of the motor then i was called and told the oil leak was comming from higher up on the motor and they they were still looking for the leak and that if they couldnt get to the leak that worse case they would have to pull the entire motor to find the leak.The next day i called and left several message and no call back i final got a hold of the service rep and i was told that they couldnt find the leak and that all i could do was drive the car till the next due date for a oil change. well I decide to call another dodge dealer and talked to a service rep and told him about the problem i was haveing with this dealers service department and i was told just to get the car back and bring it to him and let them see what was wrong. i am complete disappointd with the sevice department and can not trust them one service tech tells me i have a leak and another tells me i dont which one am i surpose to belive.I went to pick up the car and it seems like they were not interested at all all they would say is srry they couldn't help. I would recommend the sales department but "WOULD NOT" "WOULD NOT recommend the service department

Texan436

5 de feb. de 2013

My wife & I went looking for a new truck & were greeted by Ryan & Gary,they listened to what we looking for,and were shown a very nice Ram truck.We had such a good experience buying the truck,we ended up buying a new car as well.These guys know how to make you feel like the choice you make is your own.No sales pressure! Good job! Thanks! We love our new vehicles!

james.tong

3 de feb. de 2013

Josh was very friendly and extremely knowledgable. He made it a point to make sure I knew what was going on throughout the purchasing process. I will deffinately reccomend Josh to everyone I know that is in the market for a car. Thanks for making my car buying experience an enjoyable one.James Tong

S.B

3 de feb. de 2013

I recently bought a new 2013 Dodge Durango from San Antonio Dodge I was dealing with Myriana for a week over email and phone calls... We got the majority of the deal together and and all I had to do was take my truck in and get papers signed they were very friendly and very nice and they got everything we wanted and Myriana got the number where we needed them for us she did an awesome job for us I would recommend people to go there they did an awesome job and she got an awesome deal for us!

wolfcraz

31 de ene. de 2013

Very professional. Didnt try to sell me something i didnt want. I will buy from dealer and salesman again. Took care of concerns even after the sale was final.

pearl1

28 de ene. de 2013

Brad went out of his way to answer questions and get pictures of the vehicle since there was only 1 on the original ad. The dealership is friendly and willing to work with a customer. Great experience!

jessjake08

21 de ene. de 2013

These guys were great, we bought 2 brand new 2013s and a used 2006 in the last 3 months, Gary was the most helpfulest and friendly sales guy without trying to push just any random new car that you cant afford on you. Keith and Ron gave us GREAT deals on all 3 cars, deals no one would have passed on. These guys were awesome and so far anything that we have needed or questions, they have been there and treated us like family NOT just some customer who up their monthly bonus. See you guys in a year for our sons car. :)

veronicanavejar

20 de ene. de 2013

Eddie was great he was able to help us out on finding the right car.the dealership staff was awesome they are very friendly and make you feel comfortable..way to go San Antonio Chrysler,jeep,and dodge...will reccomend this dearleship...

dont h8

20 de ene. de 2013

i was looking for a used minivan. dominique my salesman was very helpful. he was very patient w/ me and answer all my questions and concerns.

taralynn917

15 de ene. de 2013

I would strongly recommend this dealership to anyone looking for a new or pre-owned vehicle; I very pleased with the overall service we received.

mike.forbes.737

15 de ene. de 2013

Roger and Greg did a great job of helping me with information and negotiation of the purchase. Every detail was taken care of with no suprises, friendly and professional customer service.

Rickb54

12 de ene. de 2013

I purchased a 2013 Caravan on 5 Jan, my salesman was Filbert "Fil" Swift. In the evening of 5 Jan we were surprised to find the 2nd row windows did not open. After some research on the internet we learned that the opening of 2nd row windows is an option an apparently only offered on the SRT model and above. On Monday, I returned to the dealer to retrive a paid of glasses we thought we had left in our trade-in, while waiting for Fil to look for the glasses, I mentioned to one of the salespeople our surprise about the windows and were told if you want bring it back in and pick another caravan out. We took them up on their offer and drove away with a different caravan about 3 hours later.During the first and second visit, my sales person Fil worked very closley with us running back and forth between the front desk to our little table getting answers to our questions and trying to get the best trade in allowance possible along with all the other special discounts. I had Fil running from the side lot, to the front lot a couple of times trying to get information on different vehicle. We test drove at least two vehicles, all the time Fil was professional and NOT ONE TIME did Fil or anyone pressure us in any mannor allowing us to take our time and talk amoung ourselves before we made a decision.They were especially understanding when we broght back the first caravan, and again allowing us all the time necessary to make a decision. While the second Caravan did cost more that what we really planned on spending, it is well worth having the ability to open the 2nd row windows. In 2009, while looking for a Caravan at Mission Dodge, ( the previous name of this dealership) I walked away and made my purchase elsewhere. The new owners of this business, and the people that work here really treated us right. Purchasing a new vehicle is always a long drawn out process, (worse than buying a house) even if you have already obtained financing. Fil and the other people at this dealership made this the most pleasant experience I have ever had in a car dealership. I sincerely recommend this dealership if your looking to purchased a new or even a used vehicle, they will earn your business just as they have earned my business and praise.

gsscarn

8 de ene. de 2013

Jigs Patel was great! His follow up with me was very good, yet not overpowering.He is definitely an asset to your company.Keith was also very good with his numbers. No pressure tactics to buy extended warranty. Overall, a great buying experience.

SAspursTX

7 de ene. de 2013

Jerry and all the employees were very friendly and together they provide an outstanding customer service. They help you find the vehicle of your choice and help you find the lowest interest rate available. It was a excellent experience over all.

jasunfletcher

6 de ene. de 2013

I am not sure how this dealer has SO many high star ratings here. I can't be the only person that has had this much trouble with this deal since it was sold to Florida and reopened. It leads me to believe much of these reviews are false.At any rate where to begin. Trade in wasn't paid in a timely manner. I had to hound them 3 times to get it paid off and it had to go to the top of the food chain at the dealership to get done. I paid a considerable amount for this "used" car and the reason I mention that is because it had a list of things wrong with it that I documented and took to them for repair. At first the sales associate Jigs pushed back and I mentioned to him I'm not buying a garbage 4,000 dollar cash car and I want everything on the list fixed. (I hadn't even taken the car off the lot yet). I was assured all would be fixed. They kept the car for 2 weeks claiming one of the problems, the left rear window that wouldn't roll down, was taking a long time to get the part. When I got the car back the window worked but a month later broke again. The fixed all the stupid plastic buttons but didn't fix anything major on the car I asked to be fixed which they said they would.Next on the list they sold me a 3rd party extended warranty when one existed from Chrysler already. I took my car to the local New Braunfels dealer who ran the VIN in their system and found the warranty. I argued with New Braunfels that wasn't possible and they assured me it was and that Chrysler was covering the cruise control fix under this warranty (cruise control IS NOT POWERTRAIN). Since the NB dealer looked it up and showed me it was under my name SOMEONE at San Antonio Chrysler Dodge Jeep must have had it transferred under my name so someone must have known about it. The NB dealer showed me it was about to expire in 4/2013 or 80,000 miles. The dealer sold me another warranty for 4 years or 80,000 miles. Had I of known the car already had one extended into next year I would have saved myself the 2,500 but they decided to deceive me instead. I also took it back to the NB dealer to have the car fixed when a coolant leak developed, again under the Chrysler warranty they replaced the radiator. Again not a powertrain item.Moving on to the next item. They can't get me my plates. I called when the first set of paper plates expired and they told me to come in THE DAY it expired and bring my insurance. I drove from New Braunfels into their dealer just inside 1604 and the receptionist they use to buffer themselves between them and their customer post sale told me the person wasn't in and I couldn't get my paper plate that day. After they told me to drive in. She then told me to give her my insurance so she can make a copy so they could email me the plate. I was completely dumbfounded. You mean EMAILING WAS AN OPTION THIS WHOLE TIME?????????? I DIDN'T HAVE TO DRIVE IN????? I got the car in middle September. Plates expired in November the first time. Then another month goes by in December and we start all over. This time when I raise a fuss the GM finally gets on the line to sell me some story about the title in Hawaii (and the receptionist tells me Bexar County is just backed up and its taking a while, another lie). Then the GM proceeds to argue with me about the extended warranty and the New Braunfels dealer was wrong. He tells me to fax my insurance AGAIN because it was expiring at the end of December and something about someone needing over 30 days on the insurance card to get another temp tag. Blah blah THREE fax attempts later I've heard nothing back yet and I'm still driving on expired plates. Here we are coming up to middle January and I still have no plates (almost 4 months of ownership).So I'm down 300 bux in repairs. No one calls me back about anything. The finance guy Keith told the receptionist THREE times he'd call me back and never did (least that's what the receptionist told me). The GM called me back ONCE about his story on why they can't figure out how to obtain the title. And some random service guy called me about fixing the coolant leak because he saw my story on the BBB website where I clearly stated the leak was already fixed. Great job. Brilliant. So I've had to argue with them on everything. They didn't do anything in a timely manner EXCEPT getting the loan setup with my bank obviously so they can get their money and go play golf or something. And now the car suddenly has an oil leak I discovered today. So I'm far past the last straw. This place is obviously cheating its customers STILL. From here I'm going to Kens 5, local paper, the owners in Florida, a lawyer I've used in the past for a few things, and whoever else will listen to me. They have "claimed" they have called me but I have no voice mails from missed calls. They have "claimed" they have emailed me but who in the world "emails" people about business issues. YOU CALL YOUR CUSTOMERS. I have seen no such emails. And now they haven't returned any faxes I've sent them. I'll find out from my telco if that number I faxed to has faxed me back. They should not be allowed to do this to people. They've had long enough to resolve most these challenges. It's obvious they are still operating under the same practices but changed their name in hopes of fooling people.

deanda

5 de ene. de 2013

Dennis May- was very professional and courteous and kept us up to date at all times, The dealership and staff looked very professional. I will defenitely recommend Dennis May and San Antonio Dodge to all my family and friends.Thank you Dennis, I Love my ZMattie DeAnda

Kymkeef

1 de ene. de 2013

I love my Jeep. I feel that we were treated fairly. We received a good deal. We had bought 2 vehicles from the dealership when it was Mission. We came back to San Antonio Dodge because we received a flyer ad.

VanessaOwens

31 de dic. de 2012

I was very pleased with the quick follow up of Adam and his willingness to help me find my desired truck using the USAA car buying program. He was very professional.

a1clean

30 de dic. de 2012

Eddie the best salesman. He has leadership. Eddie is a very polite gentlemen. Has great work ethics. He did our paper work efficient. Eddie made me a very happy customer. He deserves an award of great workmanship.

rsbn23

28 de dic. de 2012

We were looking for a used SUV and Garry gave us some great choices to choose from that were in our budget. He was friendly and gave me confidence that we were buying from a trustworthy dealership. He was very good at explaining the paper work that we had to sign to purchase the vehicle. We walked out with a good price and a very nice truck!

koajp65

27 de dic. de 2012

Great sales team! Very much improved over the previous owners of this location! Garry Parmelee was an excellent sales person to work with. Very low pressure...he let the vehicles stand on thier own, while providing attentive yet unannoying assitance. He was very intuitive and didn't try to come across as an expert about everything pertaining to the car. He merely assisted me in finding the right car for me. His approach is right on the money! Harold Hurst did an excellent job in finding the right value for my trade-in, a decent amount for the bottom line for the new car, as well as the assisting me in finding the right financing for me. Bottom line: He put together the right deal I wanted and needed to buy my new Challenger. Keith Howard did a superb job in the financial department without using the high pressure "add on" sales of extended warranty and gap protection. He made me aware of what was available and let me make my choices. This dealership has earned my repeat business down the road. Great teamwork...Don't change anything!

Bungybaby

26 de dic. de 2012

I was impressed from the moment we stepped on the lot. The greeter was very pleasant and Roger Galan and Jessie Coahuilas (Trainee) assisted my wife and me immediately.After a test drive we visted other competitors and came back the following day to buy our vehicle. We were satisfied with the price and met with the finance rep Keith who finished our contract in a professional matter. A special thank you to Jerry who help to move things along by getting our vehicle ready for delivery. Great doing business with this dealership.

hcpuga

25 de dic. de 2012

I recommend this dealership to everyone. I live in Sinton,TX and tried working with a dealership in the area but got the run around and to be told that they couldn't get the deal done and that no one would be able to help us. Well I talked to Jignesh Patel and he worked with us over the phone until we were approved and just had to go to San Antonio to get our vehicle. I loved that we did that so we would not have to waste time and gas for a disappoitment. But we weren't disappointed at all. We traded our vehicle that we were upside down in and now driving a 2013 Dodge Avenger. This is the second vehicle we got from here and will be a returning customer from now on. Forget them other dealerships. They don't compare to San Antonio Dodge Chrysler Jeep. Thank You Jignesh and everyone who took part in our deal.

Josephg97

23 de dic. de 2012

Gary was very upfront and honest in his dealings with me and my family. I had visited several Dodge dealerships that day and he was the only salesperson to have called me back and thanked me for giving him the opportunity to earn my business. I was sold on Gary. I drove across town to go back to his dealership to complete my purchase. Good man with good manners. Also, got me a great deal on my new van!

ucgannon

21 de dic. de 2012

I am basically a Chrysler man sinse the 1960s. I always wanted a Dodge Ram truck and finally bought one, thanks to Todd. He worked with me on the price and got it down to where I felt comfortable in purchasing it. It is one fine vehicle and I love it.Jigs is also a great guy/salesman. He is easy to work with and seems to anticipate your needs. He is a keeper. All dealerships could use more salesmen like Jigs!

syedrus

19 de dic. de 2012

Dennis was great. He helped us while buying this 2011 Altima and still helping us like giving us ride while my car is getting serviced. He is a great asset. He is always there to take my phone calls or emails even after the purchase.Very nice guy.Thanks.

gerald ennis

19 de dic. de 2012

these men know there job and do it well.they both where very friendly and helpfull.And made buying a new car a good experience. thank you all and merry xmas.

andersen5467

18 de dic. de 2012

My husband and I went into the dealership to trade in my toyota camry for an suv. Everyone was very helpful and kind. Garry Parmelee was the sales associate that assisted us. He stayed late to help us find what we were looking for and came in early the next morning to help us complete the process. He went above and beyond to make the process as easy and quick as possible. We are very happy with our purchase and will definitely recommend him and the dealership to anyone we know looking to purchase a vehicle.

Bill&Debby

17 de dic. de 2012

Josh was friendly, knowledgeable, and not pushy. Josh showed us several trucks and we were able to get in the vehicles to see the features as Josh described them. We had previously decided to visit three dealerships before we made a decision, the first being Josh's. He was concerned but did not "bad mouth" the other companies and wished us well when we left. After visiting the other two dealerships, we decided on San Antonio Dodge Chrysler Jeep Ram because the Dodge truck had features we liked and Josh's character and customer service went above and beyond what we were showed with the other two salesmen we visited. We are happy with our decision and will refer Josh and his company.

mpa104879

16 de dic. de 2012

Dennis was very patient and thorough as we dove into 2-3 different cars. It was late and stayed with us till the car was ready for us to finally drive home. He was very professional and I will deffenatly be back in the next 6 to 12 months for my wife's car . I will recommened Dennis May and the dealership to friends and family in the market for another vehicle as well . Thanks .Mike Anchando

Liana11

15 de dic. de 2012

Garry very nice and patient with us while we made our decision. He was not the pressuring-type salesman. We will come back to work with Garry on our next car purchase.

sashelton

15 de dic. de 2012

Garry met me as soon as I walked up to the doors. He was pleasant and assisted me with what I was looking for immediately. He answered all of my questions, he showed me the vehicle I was interested in and quickly got the keys so I could take a test drive. Once I'd made the decision to buy Gary and Keith worked with me to complete the purchase. Although already pre-approved the finance department worked with me to get an even lower interest rate. These gentlemen explained everything, every step of the way. Very smooth purchase!!!

beyaj

15 de dic. de 2012

The staff,particularly Roger, were very curteous, helpful and patient. I am absolutely over the moon that I selected with the help of Roger. Yvonne A Johnson

autreyfam

14 de dic. de 2012

Words cannot explain how grateful my family and I are! God Bless you guys for making what seemed impossible, possible with the favor of God!

Stephmmn

14 de dic. de 2012

Garry was very helpful and friendly! We had searched a few other dealers as well and Garry is one of the reasons we came back! He helped us pick a great family car. He was able to answer all of our questions and was very patient with us! Thank you so much for everything! We are very happy with our purchase!

njyjsadodge

10 de dic. de 2012

Garry was great. He took his time talking through all the questions we had regarding each car and if he didn't know the answer, he found it for us. He provided relevant and helpful information and I never felt that he was hiding anything. He listened and found car options that kept my search simple. The car was prepped and ready for me in a relatively short time which was very appreciated. My only concern, which is why I rated it a "4" is that the panel light indicating that oil change maintenence is required is still lit after the 125-pt inspection. I'll have to come back in so that this issue can be resolved.Thank you.

LPM/CMS

6 de dic. de 2012

Eddie Klarfield(Sales Consulant)was very helpful in guiding me through available vehicles to meet my need to replace my 2005 Chrysler Town & Country Limited prior to having a lift installed for my new power chair. My new 2013 Dodge Grand Caravan has many features I became addicted to in my Chrysler, making it easier to say goodby to my Baby at a price I had planned for in advance. Eddie was very considerate and patient as I evaluated my options. Then Watson Macmanus (Finance Manager) demonstrated his experience/talent in helping me through the complexities and technicalities of rapping up the purchase of my new Dodge. I now have my new Baby. Thank you two and your associates for all your help! Larry

Rene Garza

27 de nov. de 2012

Our experience with this dealership was surprisingly a pleasant one. I went in ready for battle however when Adam stepped in the picture his calm and professional manner helped calm the demeanor. He is courteous and very professional. Knows his products and even took the time to help us load our new Challenger on the trailer. The people that prep the cars could learn a lot from Adam.Keep up the good work Adam. ?Rene and Pat Garza

Molina07

21 de nov. de 2012

The professionalism of this team was amazing. The purchase buying process was not so stressful; they were able to answer all question ask. Thank you for such a great service.

kellie.mcguinness

20 de nov. de 2012

Adam Yarbrough is such a wonderful person. He didn't push the sale on you and was very knowledgeable, patient, caring and generaly interested in what you wanted out of a vehicle. Go to Adam if you want an honest person. Ps..there was a scratch on the new car and when my husband called up there to talk to any sales person we were told "NOT MY PROBLEM". Told Adam about the scratch and had the car back in a matter of hours. Maybe other(s) should learn from Adam.

kshezzy32

17 de nov. de 2012

Garry is the man! He worked hard to get me the best deal possible and i truly appericate his honesty. Will definely recommend him in the future...

anida14

16 de nov. de 2012

Adam was wonderful to work with. He did not hassle us about price and we were in and out relatively quickly. This is a very easy salesperson to work with. We purchased a 2008 Ford Ranger from him. We would recommend him and will probably use him again in the future. Thanks Adam! ~ The Duartes

lilyo12

14 de nov. de 2012

We are very happy with the salesman was very helpful in our needs, and excellent service we went in and out with our new truck. we love it thank you!!!!

evoljst

9 de nov. de 2012

This is a long read, but it will give you an idea about how these people conduct their business. I came into the dealership already knowing what car I wanted to look at. They had a Honda 2002 Accord with 97k miles, with a very nice carfax report (the previous 1 owner had regularly taken it to the Honda dealership for maintenance) and also was advertised a QCertified up to 100k miles. 3000 miles left on the Qcertified wasn't great, but it helped solidify my belief that there wasn't anything wrong with the car, else it would have been replaced under the Qcertified program. QCertified is a type of program for used cars that protects the buyer against the most expensive things that can go wrong with a car, like a new engine or transmission. It is only good for 2 years/100k miles, whichever comes first. Anyway, after doing my homework, I called the Honda dealership where it was serviced at before it was sold to Chrysler Jeep Dodge Ram. I was informed that the last time it was brought in, the transmission was going out and was recommended to be replaced. The customer declined to have it replaced. I told Chrysler Jeep Dodge Ram (From now on known as CJDR) about this and they told me there should be nothing to worry about as they do their own inspections, but I wanted to get it checked out by a family friend mechanic anyway which they said was okay. We didn't notice the transmission slipping during our test drive, however when our mechanic opened the hood we could smell the burning transmission. A few other mechanics, some who had previously worked at Honda dealerships, took at look at it and it seemed like new transmission fluid was just put into the car, and the wrong type at that. They recommended the transmission to be replaced as well. I tried to find more information about the QCertified program, specifically if the Honda would still be covered by it, from CJDR. They kind of beat around the bush and talked about going up to the business office and asking about their extended warranties. It wasn't until I asked specifically, if I brought that Honda in tomorrow, at 97000 miles, and wanted to replace the transmission, would it be covered by that program. After being told they'd call me back, they told me that the car wasn't actually QCertified, and that QCertified only applied to 2005 cars and up. They offered to flush the transmission free of charge before I bought it, if that would satisfy me. I just didn't trust anything they had to say at that point. I would have given them the benefit of the doubt if it was just the transmission issue, as even my mechanic said it's not a cut and dry issue if a transmission is going bad until its actually bad, but in combination with being lied to about the car being certified just tells me how these guys do business.

hpkinast

6 de nov. de 2012

I had a great expeiance with this dealershih, Dennis May was an AWSOME salesman he listen to me and work with what I came in with he was he didnt make me feel pressured he really work with what i wanted and he was a pleasure to work with for finding my new truck. I will recomend having anyone who wants to buy a new vecial to go see Dennis.

WmParker

5 de nov. de 2012

Well done ... thanks Garry. I was in and out of the dealer in record time (about an hour), no pressure and no broken promises. A full tank of gas would have been a nice touch.

jcamp1376

5 de nov. de 2012

Not to much to say, but it was a painless process. That why we left out of there with two news trucks. I love my truck and my hubby loves his JEEP with all the adds they were able to get for him.

LJSHAW3457

30 de oct. de 2012

Over the past 10 years or so, I have purchased many vehicles from Dodge, Chrysler, Jeep. In fact, the last 5 vehicles I've purchased have ALL BEEN from Sufian AlSafar. He treats me fairly, does what he says he'll do and follows up on customer service. What a nice man!

maxwellt

29 de oct. de 2012

I went to only look at new Jeep's, but after I talked to Garry Parmelee I bought a new Jeep,mostly because he seemed very honest and was a good salesman. Also Watson Macmanus was on top of his game in his dept.ThanksThomas L. Maxwell

mcstrunk

29 de oct. de 2012

Extremely pleased with the service by all at San Antonio Dodge. My husband and I would highly recommend them to anyone in the market to purchase a new or used vehicle.

EustaceHawker

27 de oct. de 2012

excellent service by all employees Eddie Klarfield did the application very professionally and in a timely manner. was in and out quickly with no hassle. they also honored the online pricing from auto trader.

jenconner09

25 de oct. de 2012

Garry was very helpful in helping us select our new vehicle. He ensured we got a fair trade for our old vehicle and worked to get our payment at an acceptable rate. He was not pushy but firm in his intent to sell and was very kind. Thank you!

rikkflores

14 de oct. de 2012

JIGS WAS EXTREMELY HELPFUL IN FINDING THE VEHICLE I WAS LOOKING FOR. I DON'T LIKE WASTING MY TIME OR SOMEBODY ELSES TIME WHEN IT COMES TO BUYING A VEHICLE. I FELT LIKE I HAD MADE A FRIEND BY THE TIME WE CLOSED THE DEAL. HE ALSO MADE THE FAMILY FEEL VERY WELCOME AND I WOULD DEFINITELY RECOMMEND HIM AND SA CHYSLER JEEP TO FAMILY AND FRIENDS

mcarranco

13 de oct. de 2012

Customer service was excellent, prompt, and responsive. There was no pressure and no excessive waiting. I felt like we got good value for what we paid. I would shop at this dealership again for my future car needs.

conyankees

13 de oct. de 2012

Amad, a young new salesman was wonderful,helpful and explained everything about the vehicle. I met Mr Sutton the sales manager and he also was very helpful, nice and very understanding about my concerns about my jeep. From the sales crew to Domonick and Eddie in the detail area, my experience has been awesome. I would recommend this dealership to anyone. The make ready manager Brad Fry was also awesome and understanding of every need and question, he even took time to show me how some of the features were programed and how some features worked. I have purchased at least 15 vehicles in my lifetime and this has certainly been the best dealership and the best sales group I have ever delt with. Again I would recommend this dealership to anyone. Thanks to all of you!Connie

adperezsr

13 de oct. de 2012

Our expierence was amazing when we bought our new Dodge Ram truck. Garry Parmelee is a very expierenced salesman. Not pushy at all. He let us walk around the lot until we were ready to make our discission. The paperwork was ready when we got to the dealership and the price was just right for us. Garry makes us want to go back again and again to purchase our vehicles. Keith Howard in finance was also amazing. Talking to us like humans and not just numbers.Thanks to all,Andrew & Brenda Perez

slowenjr

13 de oct. de 2012

Brad took the time to find the Ram truck that worked for us and at a price that was great. He was very helpful and made the buying experience delightful. Love my new Ram truck!

Sandralane

8 de oct. de 2012

The reason I decided to stay with them is because they didn't push me like all the other dealers to go over my price range they helped me find a good car for me in my budget when I told them I was going to look at one other dealer they have me a card said hope to see you back thats why I wanted to get my car from them the staff are all very kind I would recommend them to anyone looking for a car when you go ask for josh are Eddie they will be able to find you just what you need thank you guys so much for all the help Sandra Lane

Hoover_k

8 de oct. de 2012

AMAZING crew. They are by far the best sales team I have ever met. They all cared as if it was personal to them. Would recommend them to everyone! Very respectful and understanding.

Jethro_owner

8 de oct. de 2012

When I went to the dealership, I really didn't anticipated purchasing another car. However, Jigs & Jerry went above and beyond to get me into another vehicle and met my terms. Thanks guys :)

nbaker15

4 de oct. de 2012

I bought a used car from this dealership a few weeks prior to this visit and thought that they might be a dealership that would take care of someone until I went back in due to some changes in my life and needed to trade in the SUV for a car. I was treated so horribly I was embarrassed when I left. And to top it all off they still owe me some money from when I bought the first car that was supposed to be certified and the tires wouldn't even pass an inspection so I had to put 4 new tires on it and they said they would pay for 2 of them and I still haven't received. When I brought the vehicle that I had just purchased 5 weeks earlier they told me it happens all the time and that they would take care of me. They then offered me 5,000 dollars less than what I had paid and said sorry. I couldn't believe it, and then didn't want to work on the price of the new car at all. I am kind of glad this happened though cause I then went to another dealership that I have bought from before and they took very good care of me. I traded in the SUV and go an even better vehicle at a good price and now I'm very happy and know where I will be shopping from now on and know where all of my public safety friends and military friends will be told they can go to get taken care of properly and respectfully.

thomas.fitzpatrick.798

29 de sep. de 2012

Brad had told me during the negotiation that if he gets me the amount i wanted that I would take the vehicle. He came back acting like he had gotten what we agreed and wanted me to sign it. The reality was that it was off by almost $700. If I had taken his word I would have payed $700 more than I wanted, Mr Watson did not even stand up to great me as I came into finance the vehicle. He put the wrong address on the paperwork and more importantly the finance paper work. I had called him the next day to correct it. He never did. Also, I asked that Security Service finance my vehicle, he financed through Ally. He also tried to add an extended warranty on my vehicle without my permission.

cvecino

29 de sep. de 2012

WOW! What a wonderful car buying experience! San Antonio Dodge, Chrysler, Jeep and Adam Yarbrough were SUPERB!After an absolutely horrible experience at Ancira (please read my review for Ancira Jeep), I was a bit pessimistic about getting a fair deal and being treated with respect. I expected the very best in customer service from Ancira as a USAA preferred/certified dealership and was quite disappointed.So I contacted Adam with some reservation and asked him to work up a purchase order and get back to me with his best price. Not only did he beat Ancira, he destroyed their "best offer" and there were no "gotcha" line items like "anti-theft protection." Honesty and respect!So my wife and I drove right down to the dealership, she test drove the car (it's a b-day surprise for our daughter) and we completed the transaction in a little over an hour.Again, 100% honesty and respect. Exactly what I've come to expect from USAA and exactly what I received at San Antonio Dodge, Chrysler, Jeep and from Adam Yarbrough. In fact, they are storing the car for us until my daughter's birthday and offered to deliver it filled with balloons! Talk about ABOVE and BEYOND the call of duty! Thank you, thank you, thank you!!! You guys ROCK!!!

Tmonkey

27 de sep. de 2012

It took awhile for someone to help my wife and I. But as soon as Garry did help us. He was very friendly and helped us as quickly as he could. The longest part of the whole experiance was wait to get aproved. I'm glad my first new car it a dodge.

charger3367

26 de sep. de 2012

My experience at the dealership was awesome from the moment that Eddie Klarfield approach me, Eddie was very pleasant and put me at ease with his demeanor. Eddie was very knowledgeable about the vehicle that I was interested in; Eddie made this transaction so easy and he took care of everything immediately. I would recommend any of my friends to this dealership and especially Eddie to be the person that they deal with. As far as the paperwork part was just as enjoyable as the begining Len Dowling was also very friendly and kept the enjoyment of buying my new Charger as a very easy and painless situation into a great momnet for me. Both these guys were awesome......

polarbear1

26 de sep. de 2012

the finance rate they wanted to give me was way off, all the time frames they gave me were wrong, i got penalized from my back because they waited to pay off my bank,when i went up there to get my plates no one wanted to help me put them on they just stood around and said they were busy, not calling me back after i would leave countless messages.

mchouser

21 de sep. de 2012

Eddie was very professional. He was very knowledgeable about the trucks. He was pleasant and honest. He is a straight up guy, which means a lot to us. I would recommend him to my friends and family.Margaret and Charles Houser

jgfesq

16 de sep. de 2012

Our experience was very friendly and was geared towards customer service as the foremost. Jigs was our internet representative and he coordinated with us throughout the week to ensure we knew that he would be waiting for us on our scheduled day. When we arrived Eddie, asked if he could assist due to Jigs being engaged with another customer. Eddie was very professional and provided us very good customer service. He was very attentive and kept providing alternative vehicles based on us changing our minds between Crew Cab and Quad Cab. Even though the Facility was very busy, we really felt that we were important due to the fact that Jigs kept checking back with us and assured us that Eddie would take good care of us. We were fortunate enough to find a 4x2 Laramie Quad Cab, on the lot with a terrific two tone color scheme, (spurs colors). After test driving the vehicle we really liked all the options and the way it handled. We noticed a little vibration in the ride at about 40 miles per hour and not so much after 50 miles per hour, so we asked Eddie and Jigs if we could get the tires balanced and without hesitation assured us they would get it done for us. In addition, we knew based on the mileage that the vehicle had been parked for some time on the lot, because the driver side door would make a squeaking sound, like rust had set inside the door joint. Once again, Jigs indicated that he would take care of it without any hesitation. In addition, Len in Finance was extremely helpful in getting us a competitive interest rate as well a good price on our extended warranty. Lastly, Jigs was concerned about our wait for new vehicle prep and asked if we wouldn't mind coming back on Monday to get our new truck prepped properly due to a shorter turn around. As it turned out it rained all day Sunday and Monday's forecast is set for clear skies. I guess Jigs knew what he was doing. Thanks again folks, You guys really know what customer service is all about.Jaime Fernandez

marleneballard

15 de sep. de 2012

Mr. Patel was extremely courteous and helpful. He obviously has a comprehensive knowledge of the dealership's inventory and is very familiar with the features of each vehicle in stock. This vehicle is to be our tow car for our RV, so it was important that we verify towability. Mr. Patel obviously was very conversant with that, having sold the Jeep Wrangler to other RV owners and having verified for them that the car is towable. He was able to tell us exactly what to do to put it into towable mode.We knew which two specific vehicles we wanted to look at, so he was able to show them to us and help us to compare features and prices in order to reach a decision. As soon as we made our choice, he had the vehicle quickly detailed, fueled and ready to drive out.

scott92r

13 de sep. de 2012

The dealer was very professional. He worked with the requirements we asked for and got us a 0% rate and helped us pay off my old truck while also making the price for the new truck very reasonable. I also just took in my truck to get running boards installed on it and it took no time at all and the service advisors were very helpful in everything that they did.

gargoyle5555

12 de sep. de 2012

Garry was very helpful and went above and beyond helping me purchase my vehicle. He answered all my questions and was prompt when responding to emails and offering suggestions. He even came in on his day off when I purchased my vehicle. I've dealt with many salepeople over the years and it isn't always a pleasant experience. Some salespeople are pushy and won't return emails or phone calls. For me customer service is one of the major factors when I purchase a vehicle. Garry never used high pressure tactics to get me to "buy now" and was always very patient with me while I was deciding on the right vehicle for me.I greatly appreciate his professionalism and his excellent customer service. I would definately purchase another vehicle from him and recommend him to my friends. This purchase was truly a pleasure.Thank you!Maribeth King

butchjo

11 de sep. de 2012

I was very impressed with the experience of buying a car from this dealership. Easy going, no pressure environment with knowledgeable personnel, where no question was a stupid one. The price was a little higher than others I found but the condition of the car was fantastic with great options. Thank you Garry and Keith.

joshua.villegas

8 de sep. de 2012

The Help of Adam Yarbrough was great. He took the time to explain things and help me find the exact vehicle I was looking for.

wanda.s.davis.5

6 de sep. de 2012

We went in on a Sunday to check out a 2007 Dodge 1500 Ram truck. We were surprised to see that there were sales people there since the dealership was closed. They didn't push, since they couldn't sale on Sunday, and was very helpful answering any questions we had. We went back Monday morning to make the purchase. Garry was very friendly and answered all our questions. Len was the money man. We had a nice visit while filling out paperwork. It felt like we were with family not like we were being pushed into a deal.

tes

6 de sep. de 2012

I was very impressed with the new San Antonio Dodge Chrysler Jeep Ram Dealership from the internet website to sales and finance. They were knowledgeable and helpful and courteous and appreciative of my time. I had been looking around for a long time and researched exactly what I wanted and was ready to purchase, if the deal was right! I was also prepared to shop around the different dealerships for what I wanted but I didn't have to go anywhere else! I hope the service department will be as impressive.Thank you!

susanprrys

6 de sep. de 2012

This young man was one of the most professional salesman we have encountered. We were visiting your car lot at a time when it was closed. He approached and gave us his card and didn't try to pressure us at all, only asking that if we did return he'd be glad to assist us. My husband did return the next day and Eddie showed him the T&C van that we had looked at and went over specifics with him. The paperwork was completed, to be finished up when we brought in the down payment. (We were selling our old car ourselves and were to pick up the money the next day.) We returned for pickup of the vehicle which had already been prepped and additional features added. It took less than 30 minutes to finalize the transaction and another 30 for Eddie to go over the vehicle features with us. He helped load our phone information into the system.All in all a very good experience. We will be sure to tell our friends should any express interest in your vehicles.

acbarnes

4 de sep. de 2012

Garry was so great to work with! We went in not knowing which direction to go and he sure did help quite a bit. We are so thankful to have done business with him and Len,and will definitely return to them in the future. They made us feel like family, and were so friendly. We left with not only one new vehicle, but TWO!! Thank you Garry!!! and Len!

rjparker

31 de ago. de 2012

Great dealership, very helpful. When the truck that I wanted was not in their inventory they located it at a sister facility and had it brought in. WIthin 2 days I am the proud owner of a new ram 3500. Further they have turned this operation into a first class dealership. Thank you for a great vehicle and a great experience.

adelarod517

30 de ago. de 2012

We were looking for a new truck, we found one on the internet and we went to check it out. When we arrived at the dealership, several salemen saw us but Gary Parmelee was the only one that greeted us. Gary was friendly,knowledgable and ready to help us. Gary showed us the truck and was ready to answer any of our questions. He remained friendly and concerned from our arrival until we closed the deal for our new truck. The truck, price and friendliness was a very pleasant experience we didn't feel pressured and everything went smoothly. Thanks Gary Parmelee.

dmeloni

29 de ago. de 2012

I have bought many vehicles in my life . I can't remember when I have felt so comfortable talking with a sales person.Garry Parmelee was the most friendly helpful sales person I have ever in my life worked with. His approach to the whole car buying experience was made very comfortable. He was never pushy , or made fake comments about the process at any time. If there was anything that I asked he answered, and if he was not sure he did not guess he made sure he got it right . Understand that I am writing this review before some of the final items like step rails, spray-on bedliner and spare remote key have been owed to me. But up and till now, Garry has lived up to every agreement made and I will absolutely refer this dealership to friends and family...Thank you, David Meloni

sarah.cobinebeaver

26 de ago. de 2012

Went to Dodge with my husband to purchase a new vehicle. Had one in mind, the Dodge Dart. As we walked up Josh was outside and we told him what we were looking for. Right away he showed us a white Dart and let us test drive it. Very nice ride and Josh wasn't pressuring us at all. He held great conversation the whole drive. After, I decided this was the car, he helped us get more for our trade in, and get a lowered price for a brand new 2013 Dart. Very professional, kid friendly, fun, talkative guy. Would totally recommend Josh to anyone wanting to buy a Dodge.

johndodge2012

26 de ago. de 2012

Heather, Ron, Fernando & Keith were great to deal with. None of the typical high pressure sales tactics normally used by dealerships, made shopping for the new vehicle very pleasant. Extremely pleased with the entire Dealership. I drove past four other Dodge dealers to visit and purchase from San Antonio Dodge, because of the way Heather was on the phone based on my internet inquirary. I just hope the service department treats people the same. First time Dodge owner and have driven Ford's for over 40 years.John Simpson

blbarton2009

23 de ago. de 2012

I came to the dealership knowing which car I wanted and the features as well. Brad (sales) was very helpful in locating the vehicle and looking into certain incentives I was eligible for. When a feature I wanted was not present, Brad assisted in getting me the best price for a new vehicle. Brad worked quickly and diligently when communicating with his team for approval on a price.Keith (finance) was especially helpful in financing to get the best deal. He looked into a couple different options for financing to help get me the best over deal and keep payments reasonable. Keith worked quickly and efficiently while completing the paperwork but also took the time to ensure I understood what I was signing and walked me through different scenarios of what is and isn't covered in the warranties.Overall, I had a wonderful experience working with Brad and Keith.

Cobra Express

23 de ago. de 2012

Great team of people to work with. They come out to greet you to include sales manager, and immediately they make you feel that you have chosen the best dealership, the best sales team, to work with. They are there to sell, so they are going to twist numbers around and make every possible effort to make the vechicle you have chosen to fit your needs as well as your budget. Ron Sutton, Sales Manager, makes sure that his sales team has delivered total customer satisfaction before departing the dealership, because personally, he comes out to the customer and gets feed back from the customer. The Service Maintenance Package that came with my purchase, is a package that you will not see at any other Dodge Dealer. I will continue doing business with San Antonio Dodge, and Ron Sutton's Team of Professionals.Jesse Ramos

witchmd82

21 de ago. de 2012

This was by far, the easiest, most hassle free car buying experience I've ever had. I wasn't pressured in to buying anything extra, and the Heather took the time to answer any questions I had. I will be recommending this dealership to anyone in the market for a new vehicle.

joe.richardson.94043

20 de ago. de 2012

Probably the easiest new purchase vehicle experience I have ever witnessed. I initiated contact through Internet sales and the sales associate based my visit on my wishes to ensure I was completely satisfied and made an informed purchase. To seal the deal, the finance department seemed to be working for me. I already had a pre-approved loan with my banking institution; however, they found a better deal--a lower interest rate saving me around $2,000. Let this dealership be your first choice and save yourself time.

redsrt8

17 de ago. de 2012

When I said I probably wouldn't qualify, these gentlemen said "give us a chance". Their "can do" attitude is what impresses me the most, not one time did a one of them say "I doubt we can do this". I will continue to deal with dealership for the foreseeable future and will recommend them to family, friends and anyone wanting 4 wheels. Thank you Brad, Watson, Ron and Fernando for making my daughters day today in purchasing her first brand new car.

rnwarden

15 de ago. de 2012

64 years old bought many vehicles best xxxx experience i ever had.....too short now your getting pushy.. not fair to the two young men who were great then you tell me not enough words thats xxxxxxxx..need to ask for reveiw on this reveiw..

AMGonzales

13 de ago. de 2012

I am a college student that works parttime, looking for an economical car, so I sent an email to Mr. Evans at the dealership and got a prompt reply. By the next day after speaking to Mr. Evans I was introduced to Jigs Patel & Delbert Harden (salesman). I was shown some vehicles to fit into my payment plan and budget plus took into consideration my likes and dislikes. It was a very nice experience getting a car with these folks. On the day that I picked out my Toyota 4 cylinder vehicle :) (excellent on gas) Mr. Patel and Delbert were quick and professional while finishing up paperwork. Taking the time out to answer any and all questions. Mr. Howard was very friendly and made us feel right at home (my father-in-law & I). After Mr. Howard finished the finance part of the deal, Mr. Delbert and another co-worker followed me home and delivered the car that I had chosen to my door. Why did I choose this place? Well, I had contacted other dealerships close to my neighborhood (78228) and they were aloof or too aggresive. When I made the initial contact with Mr. Evans, He called me and sent me an email letting me know that whatever financial situation I was in, they cared, they wanted to sell me a car, and wanted me to be happy with their service...And the rest of the experience (with the other staff) was just the "icing on the cake".

lnesrsta

8 de ago. de 2012

Dennis May provided a courteous, professional new car buying experience. He was extremely responsive to our desire to purchase a vehicle from San Antonio Dodge which was over three hours drive from our home. We were able to notify him of our intent to purchase the vehicle we chose and within 6 hours to depart the dealership in the vehicle we chose. Our total time in the dealership was approximately two hours to process the paperwork for the sale. Dennis provided an excellent orientation to the vehicle and provided friendly follow-up service. Definitely one of the most pleasant new vehicle purchases we've made!

isaacp

7 de ago. de 2012

Eddie Klarfield treated us with courtesy and respect. He listened to our car needs and wants and then proceeded to fulfill them. Mr. Chaski pinch hit for Eddie on the second day, during Eddies absence, and gave us our new car orientation, and he also was a true professional; as a matter of fact, everyone that we came in contact in the Dealership was a professional

Kim Naquin

6 de ago. de 2012

It was a great experience and we really enjoyed working with all the great staff. Thanks alot. We will be doing business with ya'll in the future. PS Ron really went above and beyond. He is a great asset. Thanks, Kim and Justin Naquin

sanmiguel001

5 de ago. de 2012

Everyone, especially Mr. Patel, was helpful, patient and willing to work with me. I am very grateful for the attention and service I received and would most definately recommend family and friends. Again, Thanks guys!

jmartinez1086

5 de ago. de 2012

Adam is the best guy you can get! He worked with us and helped us every step of the way. Adam was able to answer all of our question and if it was something he didn't know right off hand he would find out and deliver. There were a couple of things that the dealership didn't follow through with, but Adam made it happen. Thanks Adam!-Jonathan M

duranl91

5 de ago. de 2012

The customer service here is great. Every salesman has a smile on their face at all times. It was a pleasure dealing with San Antonio Dodge Chrysler Jeep. I am very satisfied!

acevedo0112

3 de ago. de 2012

This is the second vehicle we buy from your dealership. I was pleased with Joseph DeRenzo the first time and it was a pleasant experience the second time as well. He was always respectful of our time. He listened to what we needed in a vehicle and did not try to sell us on something else. I will be sure to send my friends and family to this Joseph. Len Dowling was also very respective of our time and to a family with four small childre, our time is very important to us. Thanks again!

davb0683

3 de ago. de 2012

I worked with John Evans and he did an outstanding job in finding gthe right vehicle for me at an excdellent price.Keith Howarfd was the Finance person I worked with and he explained everything to me in great detail.Both gentlemen were at all times veery friendly and it was a great pleasure to do business with them.

tisha.ann77

3 de ago. de 2012

Everyone was extremely helpful! Joe De Renzo made our experience more than we ever could have hoped for! He made our first purchase so easy, and was so professional that we came back a few weeks later and purchased a second vehicle!! When we had to bring our van in for service, the service department wasted no time taking care of the issues, and did so with amazing customer service! If you are looking for an affordable, good quality vehicle, new or used, go to San Antonio Dodge, Chrysler, Jeep and ask for Joe!

acevedo0112

2 de ago. de 2012

This is the second vehicle we buy from your dealership. I was pleased with Joseph DeRenzo the first time and it was a pleasant experience the second time as well. He was always respectful of our time. He listened to what we needed in a vehicle and did not try to sell us on something else. I will be sure to send my friends and family to this Joseph. Len Dowling was also very respective of our time and to a family with four small childre, our time is very important to us. Thanks again!

zudicof

2 de ago. de 2012

Excellent service. Dennis May did a great job helping me get the car I wanted at a price that was fair. Highly recommend Dennis May and San Antonio Dodge dealership. The dealership staff were courteous and attentive.

Ma1961

1 de ago. de 2012

I arrived knowing what I was looking for but it was helpful to have sales associate, Adam, really explain the different options/benefits. Adam did a great job and made the experience relatively fast and easy. I am thrilled with my new Jeep Liberty Lattitude. I would recommend this dealer to friends and family.

Silvertop14

1 de ago. de 2012

Brad Elwell lied and sent several e-mails to my wife that he had a Truck available for us to come down and look at and purchase. He even told us that the Price we were given was an "Internet Only Price, and that by tomorrow (today as I write this) that the pricing would change." Low & Behold, we made the 45 minute drive to the Dealership only to find out the truck ... oh no... had been sold the previous Saturday.. How could this be? I asked the Sales Manager Ron Sutton. It was listed on their inventory on the website, Brad Elwell TOLD us that the truck was there and ready to test drive... Could this also be the same Magic Truck that was STILL on their website this morning? It's the "Bait & Switch" game, and this is why used car sales reps remain as the steroetypical feces-eating micro-organisms that feed off the carcass of the animal floating in the swamp that is filled with bile & gas and ready to explode. Because they don't believe in Good, Old Fashioned Honesty. Guess what people... the days of "selling ice to an Eskimo" because you are "good" are GONE. Be Honest and you will go MUCH farther and enjoy Greater Success.

skeenen1

1 de ago. de 2012

San Antonio DCJR were referred to me by USAA Car Buying Service. Car shopping and buying is a stressful process for me, however San Antonio DCJR took almost all the stress out. Adam Yarbrough was my Sales Consultant, very knowledgeable about the product. He was patient and through. Adam help me explore different options of vehicle until I narrowed down on what was best suited for me.I also worked with Watson Macmanus, Finance Manager. Watson was also very helpful. He took his time and explained various options for me but never any pressure for my choices. He didn't try to influence my decision and focused on providing information. The process of picking up the car was easy. Final word, San Antonio DCJR work to provide good value to their customers.

controller365

31 de jul. de 2012

Today was my first visit to this dealership after have been to one on the north side and and far southside of town. Geoff Tassey was great and welcomed me to the dealership and obtained all my info and entered it into the system. This was great as I was welcomed with a smile and taken to the individual for my appointment and Geoff took great care. He and the staff we most professional and friendly. No pressure to buy more but made the offer as to what was needed and the cost. It was up to me and no pressure. I will be back and recommend this dealership to all. GREAT FOLKS.

dsanmiguel001

31 de jul. de 2012

Everyone, especially Mr. Patel, was helpful, patient and willing to work with me. I am very grateful for the attention and service I received and would most definately recommend family and friends. Again, Thanks guys!

ashwin_2610

24 de jul. de 2012

Eddie helped me trade in my old car, and finish all the paper work for another used one I was looking to buy all on the same day. He was professional and answered all my questions/concerns.

riestersc

23 de jul. de 2012

Both of the above individuals went out of their way to help me with my new car and the features of the car. I did not feel pushed in anyway and enjoyed purchasing my new car.Eddie Klarfield went out of his way to find what I wanted in the car. Ron Santorsola was very pleasant and helped me with getting my phone set up in the car. Pleasant experience all the way.

Shelley and Jason

21 de jul. de 2012

We were treated great from the moment we stepped out of our vehicle. We got the best deal and great trade in value for our truck. I would absolutely refer friends, family, and who ever is shopping for a new ride. The staff is great and very friendly. You don't just work with one person, it's a whole team that comes together to fit your needs. After looking at many places, this is a dealership we will call home for years to come.

bigg819

19 de jul. de 2012

Jerry is the consummate salesperson. He was personable, knowledgeable, and really made an effort to satisfy me. He thorougly explained all of the services provided by the dealership. I feel that I can return to Jerry at any time for any problems that may arise.

craesz

19 de jul. de 2012

I initially spoke with Adam Yarbrough on the phone regarding a Jeep I had seen on the website. He listened to my criteria for the Jeep I was looking for and was prompt in providing me with information. He followed up with me and did a great job facilitating my trip to the dealership. He was very helpful in answering my questions and I felt very comfortable working with him. He never made me feel uncomfortable by being a pushy salesman. After I purchased my car, he continued to be helpful with getting my car set up and answering questions about the Jeep. I would definitely work with Adam again. He provided a smooth and comfortable process for me as I was purchasing my Jeep.

craesz

19 de jul. de 2012

I initially spoke with Adam Yarbrough on the phone regarding a Jeep I had seen on the website. He listened to my criteria for the Jeep I was looking for and was prompt in providing me with information. He followed up with me and did a great job facilitating my trip to the dealership. He was very helpful in answering my questions and I felt very comfortable working with him. He never made me feel uncomfortable by being a pushy salesman. After I purchased my car, he continued to be helpful with getting my car set up and answering questions about the Jeep. I would definitely work with Adam again. He provided a smooth and comfortable process for me as I was purchasing my Jeep.

bigg819

19 de jul. de 2012

Jerry is the consummate salesperson. He was personable, knowledgeable, and really made an effort to satisfy me. He thorougly explained all of the services provided by the dealership. I feel that I can return to Jerry at any time for any problems that may arise.

acevedo0112

15 de jul. de 2012

Sales person Joseph De Renzo was treated my family with kindness and respect. He listened to what we were looking for and did not push us into anything. I have had many bad experiences at other dealerships where I felt disrespected. I was completely happy with the service and my 2009 JEEP COMMANDER. Watson Macmanus was also very friendly and efficiently explained our financing and service agreement.

mccj

10 de jul. de 2012

Staff was not "pushy" was very friendly and well-informed. Pleasant experience. Visited another Dodge dealer earlier this day & that salesperson had the personality of "Eeyore".

debisa

27 de jun. de 2012

I do believe Jigs listened better than any sales person in any environment that I have dealt with over the past 45 years! He caught on to what we were looking for and in the price range we were considering almost immediately because he heard exactly what we were expressing when we looked at the first vehicle. He was very considerate in telling us the processes step by step. (This wasn't our first rodeo, but it was refreshing to be kept aware of what was going to happen next.) My husband and I were both very surprised at the first offer Jigs and Ron made for our trade and the price of the vehicle we were purchasing. It really was quite fair. We may have had different numbers in our heads but in the end it came down to the same final cost. Also, the finance department put a little more work into getting us a better interest rate than what we were able to find on our own. We were very pleased with the whole experience and would refer our friends and family to San Antonio Dodge, Chrysler, Jeep,

volcomgrl84

27 de jun. de 2012

I would mainly recomment the sales person at this dealership. Delbert was very helpful and infmormative without being to pushy. He was also very patient while waiting to see if my bank approved the car and did not force me to finance through the dealership.

BurnsD74

26 de jun. de 2012

My whole truck buying experience was great. Friendly staff, and it didn't take upy "whole" day. The staff was helpful in getting all available rebates offered. I would recommend my friends this dealership.

Mmmheathbar

26 de jun. de 2012

Extremely friendly staff! They only told me what needed to be fixed instead of trying to make me spend the most money with them! Excellent job!

czwhite

25 de jun. de 2012

Went to this dealship and was greeted and helped us to fine the right car, great price and service. Had gone to another dealer down the road the same day and sales person was rude and did not greet us well.

dhart40

23 de jun. de 2012

I have never wrote one of these praise letters before, but I had to. San Antonio Dodge Chrysler in San Antonio is great. From Sales to Service, I think they have done a great job and I wanted to write and give a pat on the back to all who work there. I had a small problem on Saturday so I call the tow service at Chrysler the lady was great, and I kept getting these call backs to let me know how far out they were. While waiting I call Paul at San Antonio Dodge and he said just bring it in and we will get right to it. After getting there Paul got me set and my car was back to me in 4 hrs. I have to say these people know what they are doing. So here I sit to write a letter in praise of their service and help. Keep up the good work San Antonio Dodge, you have my vote.

yami33

23 de jun. de 2012

Paul was so helpful. He made our experience fun we were in and out withing four hours. I will tell my friends to visit him when looking for their next car.

debisa

23 de jun. de 2012

I do believe Jigs listened better than any sales person in any environment that I have dealt with over the past 45 years! He caught on to what we were looking for and in the price range we were considering almost immediately because he heard exactly what we were expressing when we looked at the first vehicle. He was very considerate in telling us the processes step by step. (This wasn't our first rodeo, but it was refreshing to be kept aware of what was going to happen next.) My husband and I were both very surprised at the first offer Jigs and Ron made for our trade and the price of the vehicle we were purchasing. It really was quite fair. We may have had different numbers in our heads but in the end it came down to the same final cost. Also, the finance department put a little more work into getting us a better interest rate than what we were able to find on our own. We were very pleased with the whole experience and would refer our friends and family to San Antonio Dodge, Chrysler, Jeep, Ram.Bob & Debi Smith

yami33

20 de jun. de 2012

Paul was so helpful. He made our experience fun we were in and out withing four hours. I will tell my friends to visit him when looking for their next car.

ty cornell

19 de jun. de 2012

My wife went in to trade in our van, she meet with John Evans first and he treated her with respect and kindness which I really appreciated. He worked with her on price and trade in valve. I went down to the dealership with her after she had made a decision on which one she wanted and that's when we meet with Dennis May. Dennis made us feel like we were his only concern. He spent quailty time with us going over the van with us and test driving. Dennis made us feel at ease with our decision to buy from them and them remainder of the transaction was seamless. I would highly recommend San Antonio Dodge Chrysler Jeep Ram!

Tb3602

19 de jun. de 2012

I had a terrible experience at another dealership and decided to try again.i came to this dealership and the entire team embraced me. Opening doors being attentive. Jovanny emerges and patiently listens offers suggest and guides me step by step to my purchase. I came alone but never felt alone.

inu4moon4

18 de jun. de 2012

I have never bought a car before and I'm glad my first experience was a good one. Dennis was so patient and friendly with me and my family, even though they can be a tough crowd. I am so happy with my new car and the service I received!

dhart407

18 de jun. de 2012

All in all it was a good experience with Mr. Robert Longoria and Mr. Len Dowling. Mr. Longoria was very knowledgeable in the car I was looking at, and helped to get me the Number I had in my mind to buy. The one thing I will say is after you have your deal, and they want your car, get everything out and I mean everything. I left a license plate holder and realized it, the next day called Mr. Longoria and when I went back he stated he was very sorry but it is gone. I did not let that ruin my experience, both worked very hard to get me the deal I wanted. Mr. Dowling the money man did a great job also. If you're looking for a Chrysler product this is the place to stop.

ty cornell

18 de jun. de 2012

My wife went in to trade in our van, she meet with John Evans first and he treated her with respect and kindness which I really appreciated. He worked with her on price and trade in valve. I went down to the dealership with her after she had made a decision on which one she wanted and that's when we meet with Dennis May. Dennis made us feel like we were his only concern. He spent quailty time with us going over the van with us and test driving. Dennis made us feel at ease with our decision to buy from them and them remainder of the transaction was seamless. I would highly recommend San Antonio Dodge Chrysler Jeep Ram!

dhart407

14 de jun. de 2012

All in all it was a good experience with Mr. Robert Longoria and Mr. Len Dowling. Mr. Longoria was very knowledgeable in the car I was looking at, and helped to get me the Number I had in my mind to buy. The one thing I will say is after you have your deal, and they want your car, get everything out and I mean everything. I left a license plate holder and realized it, the next day called Mr. Longoria and when I went back he stated he was very sorry but it is gone. I did not let that ruin my experience, both worked very hard to get me the deal I wanted. Mr. Dowling the money man did a great job also. If you're looking for a Chrysler product this is the place to stop.

inu4moon4

13 de jun. de 2012

I have never bought a car before and I'm glad my first experience was a good one. Dennis was so patient and friendly with me and my family, even though they can be a tough crowd. I am so happy with my new car and the service I received!

candacenugent

13 de jun. de 2012

I have reviewed this dealership before and gave it bad reviews. I am on here to give them my appreciation for fixing the issues at hand. I will give them credit where credit is due. I believe that the issue with the service department is on its way to being fixed. Lloyd, the new service manager, really seems on top of things. I appreciate him looking for why the gap in communication or service happened and attempting to fix it immediately. Keep him around SAT DCJR -- you need him!!!

lbillingsley86

8 de jun. de 2012

Every one was very friendly and provided good service. I'm happy with the dealership and woud defintely go back in the future. I love my new van!

lbillingsley86

8 de jun. de 2012

Every one was very friendly and provided good service. I'm happy with the dealership and woud defintely go back in the future. I love my new van!

Cooper1721

5 de jun. de 2012

Buyer beware, this dealership is still being operated by the same individuals that were with Mission Chrysler....that's right, if you were one of many that was screwed over by the original snakes in the grass, most are still there. The service department is still incredibly rude from the woman behind the desk to Dan and John in service. I was told my car would be done by 5pm, and when I arrived was told I wasn't expected until tomorrow. The service advisor never said that it would take more than 24 hrs, but said he would keep me posted which he did not. I was also told by the service advisor handling the repair that it was passed to him because the other advisor didn't want to handle it. Good luck if you want to take your chances, but this is still Mission Chrysler, and it needs to be shut down. Just because the owner has changed doesn't mean the dealership has changed.

jess.allain

4 de jun. de 2012

Roland was very helpful in our search for a new car. He didn't jump down our throats like the salesmen at other dealerships, offered helpful tips, and was very soft-spoken. I'd recommend visiting him to anyone I know, and I appreciate the help he gave us thus far.

billybays

2 de jun. de 2012

Great atmosphere every one working on the floor is very friendly and helpful. the salesman stephan is great he helped get me into a car i wanted and liked working overtime for me. great place will definetly buy another car there in the future!

ken108

1 de jun. de 2012

Eddie Klarfield was the sales person that I worked with to get my 2011 Challenger with only 7,000 miles on it. I love the color of the car and how it handles. Eddie was very friendly, helpful and made sure that I got what I wanted for my traid in. They also went down $2,000.00 off of the Challenger, which closed the deal. Eddie and the rest of the people at the dealership were friendly and great to work with. My daughter is looking for another vehicle, so we will be back.

Carlospineiro2012

31 de may. de 2012

Excellent Service! Mr. Eddie Klarfield was knowleageable and displayed professionalism. He made the purchase of my car a pleasant one. Mr. Lendall Dowling was also very kind and took time to explain all warranty products in great details. Excellent job both of you! I definitely will recommend you guys to friends And family.

sam6724

29 de may. de 2012

My experience with San Antonio dodge was awesome, my salesman was Jiggs Patel and John Evans these guys were very informative and helpful and the friendliest guys you could ever know. they made my processing (deal) fun and quick. We have owned 7 dodge vehicles and now our Lonestar ram 1500 makes number 8. Thanks guys!I also had the pleasure of working with Sammy Soto (General sales manager)like i mentioned earlier we have bought several cars and I have never been able to meet with sales managers. (usually its just the salesman and the finance people.)He sat we me and explained numbers and worked hard to get me where I needed to be. awesome personality, Thanks SammyAnd in the end of course Watson (finance Manager)He was also very informative and friendly explained Gap Insurance, extended warranties. and rapped up our deal Quick.Thank you Watson!My overall experience was outstanding

emmcard

29 de may. de 2012

The minute we walked in to the time we walked out, salesmen were very professional, friendly, and our salesman was Brad Elwell. We were attended as if family! Will definately recommend to our family & friends. Overall, awesome experience.

Brittblanco

29 de may. de 2012

Received great customer service from all individuals. I appreciated the patience Mr. Boyer displayed and taking the time to keep all of my requests in mind when assisting me. I left the dealership with a new vehicle and positive impression of the employees. Mr. Howard took his time explaining the finances and even provided me with a lesson on improving my credit score =)

madnad10

26 de may. de 2012

One of the most attentive, professional and smoothest vehicle transactions I have ever had in the 25 plus years I have been buying new and used vehicles.....thanks Ron, Sammy, and Watson!

emmcard

25 de may. de 2012

The minute we walked in to the time we walked out, salesmen were very professional, friendly, and our salesman was Brad Elwell. We were attended as if family! Will definately recommend to our family & friends. Overall, awesome experience.

sam6724

25 de may. de 2012

My experience with San Antonio dodge was awesome, my salesman was Jiggs Patel and John Evans these guys were very informative and helpful and the friendliest guys you could ever know. they made my processing (deal) fun and quick. We have owned 7 dodge vehicles and now our Lonestar ram 1500 makes number 8. Thanks guys!I also had the pleasure of working with Sammy Soto (General sales manager)like i mentioned earlier we have bought several cars and I have never been able to meet with sales managers. (usually its just the salesman and the finance people.)He sat we me and explained numbers and worked hard to get me where I needed to be. awesome personality, Thanks SammyAnd in the end of course Watson (finance Manager)He was also very informative and friendly explained Gap Insurance, extended warranties. and rapped up our deal Quick.Thank you Watson!My overall experience was outstanding

chad self

24 de may. de 2012

The sales staff Is great!!! Jignesh Patel was very helpful and courteous.My wife and I had an awesome experience from start to finish.We would definitely recommend San Antonio CDJ to everyone we know..We love our 2010 Chrysler Minivan.

b2287

23 de may. de 2012

enjoyed everything from top to bottom. I received the car I wanted, at a reasonable payment. I enjoyed the customer service I received from my sales person, and would definitely recommend to friends and family.

dmoffitt

23 de may. de 2012

I was very pleased with Roy's friendliness and knowledge. Roy was very professional and that is why I will buy my next vehicle from him along with referring him to my friends.

chad self

23 de may. de 2012

The sales staff Is great!!! Jignesh Patel was very helpful and courteous.My wife and I had an awesome experience from start to finish.We would definitely recommend San Antonio CDJ to everyone we know..We love our 2010 Chrysler Minivan.

dmoffitt

23 de may. de 2012

I was very pleased with Roy's friendliness and knowledge. Roy was very professional and that is why I will buy my next vehicle from him along with referring him to my friends.

kacampbell

22 de may. de 2012

Overall I had a great experience at this dealership. Everyone, especially Dennis, was friendly and worked with me to get the car I wanted. The process did take much longer than I wanted but other than that, my experience was great. I have had such negative experiences at other dealerships in the past so this was a refreshing change.

kacampbell

22 de may. de 2012

Overall I had a great experience at this dealership. Everyone, especially Dennis, was friendly and worked with me to get the car I wanted. The process did take much longer than I wanted but other than that, my experience was great. I have had such negative experiences at other dealerships in the past so this was a refreshing change.

b2287

22 de may. de 2012

enjoyed everything from top to bottom. I received the car I wanted, at a reasonable payment. I enjoyed the customer service I received from my sales person, and would definitely recommend to friends and family.

georgerod90

21 de may. de 2012

Went to look for a new van for my handicap clients that I care for at my home , and was taking by the feeling of being welcome.. Mr. Robert Longoria was very helpful in finding me a new van. Even went out of his way to find me the one that fit my budget. He was very polite, friendly, and any question we had he answer and even gave us other option . He pointed out the many safety features In the past 40 yrs my husband and I have always bought dodge . Mainly for the quality but for today it was for the quality in your veh but also when it came to dealing with such professional sales people.. My husband and I are especially grateful for the positive experience we had at this dealership and would highly recommend to other . Would also like to mention the fin. person they gave his assistance when pointed out the need for the upgrade as well. ( having rear A/C ) didn get his name but he was with Robert Longoria.. Once again thanks for taking care of my husband and I when we needed a new vehicle.. Anita and George Rodriguez..

eguerrero

19 de may. de 2012

Eddie my salesman went over and beyond during my purchase of my used Dodge challenger. He made sure i got the asking price for my trade in, which was a big concern for me. I also got a excellent price on the car i got. Whenever a bump on the road occured during the buying process he took cared or it right away. This was the best car buying/purchase experience ive ever had.I will recommend Eddie/and this dealership to all my family and friends.

E.Guerrero

19 de may. de 2012

Eddie my salesman went over and beyond during my purchase of my used Dodge challenger. He made sure i got the asking price for my trade in, which was a big concern for me. I also got a excellent price on the car i got. Whenever a bump on the road occured during the buying process he took cared or it right away. This was the best car buying/purchase experience ive ever had.I will recommend Eddie/and this dealership to all my family and friends.

amaguilar21

18 de may. de 2012

I recently had a wonderful experience in buying a new car at this dealership. My salesman, Quincy was efficient in finding exactly what I was looking for and following up with me consistently. He was professional and courteous. He also took the time to ensure I was able to sync my electronic devices with my car to make use of all it's features. It was a pleasant experience with having someone like Quincy who went over and beyond with his service.

jeremyqueener

18 de may. de 2012

I had no issues. Buying experience was outstanding. Brad Elwell was professional and helpful during all phases of the purchase of my new Jeep Wrangler. Would recommend Brad or SA CJD to my friends and family!

Navarro123

15 de may. de 2012

I have given this dealership and the salesman Mike Raven and excellent rating because they deserve an excellent rating, all the service and excellent assistance was the greatest ever. I would recommend them to all my friends always. I was impress with all the large variety of vehicles available and the friendly service I received. Thanks for my service in my purchase of my new 2012 Town and County.

jeremyqueener

14 de may. de 2012

I had no issues. Buying experience was outstanding. Brad Elwell was professional and helpful during all phases of the purchase of my new Jeep Wrangler. Would recommend Brad or SA CJD to my friends and family!

Amaguilar21

14 de may. de 2012

I recently had a wonderful experience in buying a new car at this dealership. My salesman, Quincy was efficient in finding exactly what I was looking for and following up with me consistently. He was professional and courteous. He also took the time to ensure I was able to sync my electronic devices with my car to make use of all it's features. It was a pleasant experience with having someone like Quincy who went over and beyond with his service.

georgerod

9 de may. de 2012

Went to look for a new van for my hanidcap clients that i care for at my home , and was taking by the feeling of being welcome.. Mr. Robert Longoria was very helpfull in finding me a new van. Even went out of his way to find me the one that fit my budget. He was very polite, friendly, and any question we had he answer and even gave us other option . He pointed out the many safty features In the past 40 yrs my husband and I have alway bought dodge . Mainly for the quality but for today it was for the quality in your veh but also when it came to dealing with such perfessional sales people.. My husband and I are esp . greatful for the the positive experence we had at this dealership and would highly recomend to other . Would also like to mention the fin. person the gave his assistance when pointed out the need for the up grade as well. ( having rear A/C ) didnt get his name but he was with Rober Longoria.. Once again thanks for taking care of my husban and I when we needed a new vehical.. ( purchase a veh on 5-9-2012 around 2 pm )Anita and George Rodriguez..

cptgijo

8 de may. de 2012

My experience with this dealership leave a lot to be desired. What should have taken approximately an hour to purchase a vehicle to over three hours. My salesman was ill prepared even thought I had called to make and appointment with him. The vehicle was parked on the side of the building but it was filthy dirty on the outside. The test drive consisted of two miles on a back road behind the dealership and an access road back to the dealership. When it came to filling out paperwork the sales person would leave to get paperwork and be gone for 10 minutes at a time. When he did come back with some paperwork he didn't have the car fax that I asked him for before i started filling out paperwork. When he went to retrieve the paperwork he was gone for another extended period of time. To me if you are trying to sell a car you should have everything ready to go. When it came time to settle on a price of the car, I felt like the salesman and the gentlemen that approved the price of there car were playing games. Each time the salesperson would go away and be gone for ten minutes and come back with a minuscule deduction in the price. After the second time, told the salesperson this is what I am willing to pay for the vehicle if you cannot accept this than I am ready to end this deal and leave. Again the salesperson left and was gone for an extended period of time. When he came back he stated ok we will accept your offer but it was stated in a way that he and his manager were doing me a favor. When I went to meet with the finance person her seemed to take an attitude after he asked me what kind of rate i was getting on my loan and i told him I did not care to discuss that matter. After that he attitude became very matter of fact and gruff. After finance I had to wait for about 35 to 45 minutes for the vehicle to be finished be washed and cleaned out. After that the salesperson had to take the vehicle somewhere up the street to fill the vehicle with gas. To me it seems that the processes at this dealership were very disorganized and disjointed. Individuals did not work together for the sake of the customer. I would not recommend this dealership.

Bkcut

7 de may. de 2012

I just bought a new truck from them. I visited two other dealerships prior to going to San Antonio Dodge. My salesman Jovanny was very friendly and knowledgable and he did not give us the normal high pressure sales pitch. He listened to details about what we wanted to purchase. All of the other dealerships we visited tried to pressure us into trading that day. I would highly recommend Jovanny and this dealership to anyone wanting to purchase a new vehicle at a good price without the pressure. Five stars!!!!!Brenda C

canstine

5 de may. de 2012

I saw an advertisement for a truck on their website for a real good price, almost too good. I inquired about it and received a response back telling me to come take a look. I was completely surprised by the condition and amenities this vehicle had, very nice. I had a trade-in and told them what I was wanting to get for the vehicle and my expectations were low. To my amazement, I got exactly what I wanted for my trade-in with no hassle and the typical back and forth of negotiations. There was a concern with the a noise coming from a fan in the dashboard but both Sammy and Valente expressed their concern to be sure and bring the truck back to get it looked at and fixed if necessary. Needless to say, if and when I buy another truck these 2 gentlemen will definitely get my business.

jeff4130

4 de may. de 2012

I didn't have time to shop around or make deals. I explained the truck that I wanted and the price that I wanted to pay. When I got there they let me check the car out, made a deal on the agreed upon price, and I was out the door. The representative that I dealt with just became familiar with my situation that morning and accommodated me immediately. No complaints and I got a great deal on my used truck!!

peanuts

2 de may. de 2012

I brought my vehicle in on friday 4/27/12 for repair. I made sure I washed and cleaned my car out of common courtesy to the service people. I was told my vehicle would be ready by Monday. Monday came and went I called late monday and was told that no the car wasn't ready. Tuesday again no call, so i called and again, no it wasn't ready, wednesday I demanded my vehicle back. Got there at 10am and waited til 12noon. I got my car back fixed, but what a mess. They could have at least given it back clean. The new management isn't any better the Mission was and the customer service is just as bad. Common courtesy would be so appreciated. At least call your customers and let them know what's going on with their vehicles if they won't be ready on the day they were promised. Gosh guys! My job cost me $1700.00 and you couldn't even return the vehicle clean.

rholyfield

1 de may. de 2012

Dealership found the perfect car for us and ordered it from the factory. Very positive experience except that the offered trade-in was well below KBB so I sold it on my own in 3 weeks for thousands more.

rodharris45

28 de abr. de 2012

EXCELLENT SALES JOB DONE BY MY SALESPERSON QUINCY FREEMAN, MR. FREEMAN IS VERY PROFESSIONAL, COURTEOUS AND KNOW EXACTLY WHAT THE CUSTOMER LIKES. I WOULD RECOMMEND THIS SALESMAN AND DEALERSHIP TO ANYONE.

idrake3500

28 de abr. de 2012

we would like to thanks marcus palacios for the car we bought 4-25-12 for our son he was a great help answer all our question and that is why we would recommend mark to our friends and family thanks again marcus irma drake

neribear

25 de abr. de 2012

The people at this dealership are awesome. We worked with Marcos Palacios and Ron Sutton. These men are awesome.They were friendly and sincerely nice. They worked hard and gave us their undivided attention. I've never had a car buying experience go this smoothly. Truly professional and care about their customers.

Dawud Shakir

25 de abr. de 2012

My wife and I traded in our 2004 Jeep Grand Cherokee for a 2012 Jeep Grand Cherokee. The dealership did not have the color we wanted. Our salesman Roy Giron went above and beyond to locate the color we wanted from another dealership. Our salesman was the best I have ever had experience with.The finance guy Keith had our paperwork ready,and in a short time we were in and out. Keith keep up the great work, thankyou all so very much. Great Job!

terrieadams

25 de abr. de 2012

Used USAA's website link to find a used car for our daughter. We found a Kia Spectra listed at San Antonio Doge that we were interested in and sent an email to inquire about it. Adam Yarbrough called us immediately and informed us the car had sold but had several other recommendations based on the size and price of the car we had inquired about. He was extremely mindful of what our requirements were and did not try to push us towards something that we had no interest in either finacially or style wise. We ended up purchasing a Mazda 3 that was in immaculate condition in every aspect. From Adam to the finance department to the final sales department we were treated with great courtesy and friendliness. We definitely will call Adam again if the need arises to purchase another vehicle.

Hope marlene

25 de abr. de 2012

Service was great! Brad was really Nice, very helpful, and Awesome. Everything was perfect. I look foward to buying my next car again at san antonio dodge. Thank you so much for everything. Im very gald i got my car there :)

freespiritbecca

21 de abr. de 2012

Friday the 13th is a day that people consider to be a day of BAD LUCK, but not for me,I will say for me this was one of the best days that I have had thus far. I had spoken with Eddie Klarfield on that day and mentioned to him that I might stop by to "just look" at the cars he had to offer. Eddie gave me directions to the dealership and stayed on the phone with me to ensure that I made it there safely (Im terrible with directions). What impressed me the most was he greeted me outside, I didnt have to look for him. His appearance was professional;he was respectful and friendly he seemed genuinly interested in helping me find the perfect car for me and my family, he wasn't just trying to sell me any car. He presented me a wonderful offer on my trade-in and end gave me a rebate that really helped me and I couldnt turn it down, the interest rate was good too.Overall this was the easiest and most awesome car buying experience I have ever had. its been a week and Eddie has still kept in contact with me he made arrangements to get my windows tinted, detailed my car, he even drove me back to work while my car was being worked on, he also brought my car back to me so I wouldnt have to take time off of work.I have referred my friends and co-workers to Eddie at S.A.Dodge.Thank you Rebecca Cardenas210-374-1409

SMEDRANO80

20 de abr. de 2012

Michael was very helpful and went above and beyond to help get me in the car i wanted.. He was respectful and very curtious. I would not hesitate to recommend him to my family and friends.

Durrabazo

19 de abr. de 2012

Very wonderful customer service. I have bought several cars and never met a person like Mr Bernal. If I had to refer a friend or family member I would direct them to Mr Bernal. Thanks for everything. Agency has the best sales person,Mr Bernal.

tomorleah

18 de abr. de 2012

No preasure. Respectful. Willing to listen. Offered to help with entire process. Seemingly, no misleading statements. Took time to find answers if they were not sure.

Kburgess84

18 de abr. de 2012

Mike bernal was very pleasant to work with. He had great knowledge of the cars and was very friendly. He made sure our car buying experience was a speedy process. He had us out of the dealership in under two hours. We were very pleased with our decision thanks to Mike Bernal.

wleruss

17 de abr. de 2012

The buying experience was very excellent all around. The sales person was very knowledgeable about the vehicle, the F&I person was very polite and courteous and the Sales Manager was very professional. The communication was the best we had ever experieinced. They have a wonderful inventory of vehicles to choose from. There was no pressure to buy and we appreciated the time Quincy spent with us in making sure we purchased exactly what we wanted.Overall we received the price we wanted for the new car and the value we wanted for our trade in and everyone was great. The total dealership expereience was outstanding!! We are looking forward to using the Service Department for the routine maintenance on our vehicle.

cmf16

13 de abr. de 2012

I had a great experience here! Roy was very informative, friendly and answered any questions I had for him. I will definitely recommend him and this dealership to my family and friends.

kellyandmanuel

12 de abr. de 2012

Went in to look and see if we could trade in for a new suv and spoke with mike bernal and he was a very friendly and very professional salesman. He helped us get into the vehicle we really liked and helped us get a really good deal and payment we could work with. He had a genuine interest in getting us what we wanted and didn't seem to be in it just to make a sale like most other dealerships we had previously visited. I would definitely recommend anyone to go in and see him.

09Vibethadd

12 de abr. de 2012

i was greeted as i walked in by mike, very sharp dressed and friendly, not to pushy. We spoke through the phone a couple times before i arrived. Some internet thing i submitted for a car. Like i said friendly guy got me a great deal on the car and on my trade in, all the guys helped so much. By far best car buying experience yet. Will go back for next car.

crys417

8 de abr. de 2012

I purchased a GMC Terrain from Ron and Joseph. Both individuals went above and beyond to ensure that my sales experience was a positive one. The vehicle was contracted late that evening, but Ron, Joseph and Keith were all incredibly helpful throughout - including helping me transfer my belongings into my new vehicle. Thanks again guys!

tfarias

7 de abr. de 2012

Mike was awesome he did his best to get me in the new car i wanted he is a hard worker i appreciate everything he did for us. I highly recommend this dealership to my friends and family. Also the service is great and the rest of the employees who are also very helpful everybody is very nice.

rmitchell37

4 de abr. de 2012

Brad was a great salesman and really knew his product. The overall experience was top notch and very professional and I would definitely recommend San Antonio Dodge.

uribejuan

1 de abr. de 2012

THE SERVICE WAS VERY GOOD, MY ONLY COMPLAIN IS THE TIME THE WHOLE PROCESS TOOK, 3 AND A HALF HOURS IS TO MUCH TIME TO BUY A CAR I ALREADY KNEW I WANTED.

mistyblack1117

1 de abr. de 2012

They were by far the best we have done buisness with in 3 years. We have been through many other dealers and left very unhappy

natrios29

31 de mar. de 2012

Both Mike and Ed were a pleasure to work with. Mike was very eager to please us and to make sure that we got the car we wanted. When Ed joined Mike in assisting us he told us what he would do to help and he was very firm to his word which is rare from our experience in buying cars. They both went above and beyond to make sure we left the dealership satisfied, which we did. I love the car and we will definately be returning as customers. Also Len in financing was very helpful and walked us through all the paper work and answered all of our questions. They were a fantastic team of men. Thank you,Nat and Misty Rios

DELASOUL012003

29 de mar. de 2012

Too Whom It May Concern,I just wanted to take some time to briefly let everyone know the service I received while purchasing a used 2010 F150 FX2 Sport in Excellent conditions, at a low price with low mileage. The employees were all professional and it was the "BEST" customer service I have every received from a dealership. Mr. Quincy Freeman(sales person) ensured I was received and taken care of with the upmost respect. The Dealer is Supportive of men and women serving in the Armed Forces. The facility was very organized and kept clean. They made it their number #1 priority to find me the best APR% available, which they successfully accomplished. I will definitely recommend your business to others in the future. Thank you San Antonio Dodge, Chrysler, Jeep and Ram.Very Respectfully,Edwin

ReapersChallenger

26 de mar. de 2012

I went to this lot to test drive one car and one car only, a brand new Dodge Challenger. I was met by Mike Raver and he was not over bearing but well mannered and professional. He did not force anything on me as I explained I want to look around at some other dealers. I came back a few days later ready to buy. Mike helped me out with everything and I told him what I wanted and he delivered. There were some computer problems during the week to see if I was approved for the loan and was told there where computer problems. I waited out all week for the problem to be fixed. Finally I was told Im a go! I came in on that Saturday and drove home with a brand new Dodge Challenger. I wanted an RT but could not get approved for it so I stayed with the SXT Plus.(A damn fine car) It turned out to be a hell of a car, lots of power for a V6 (305hp). Leather and all, this car is awesome. I could not have asked for a better experience. I know I could have saved a couple of thousand by going to my bank but in all actuality my loan was a pretty good rate and if the treatment continues to be great, I will trade in next year for a higher end model and buy my company Jeeps here as well. If you want a good dealership to do business with, I suggest this one.

spencerjc01

23 de mar. de 2012

Ed made my.buying experience by far the best yet. He was knowledgeable, straightforward and made me feel like part of the family and he went out of his way to make sure I was 100% satisfied and happy. I will send all my friends and family to Ed and Dodge when looking for a new or used vehicle. Ed is a great asset to the company

candace nugent

19 de mar. de 2012

I made an appointment online to take my car in for an oil change and minor warranty work. It was dropped off at 9:30am and when I returned at 4pm it still hadn't been looked at! I didn't even want to take my car there for service to begin with, but I had a voucher for a free oil change that they gave me from the last time they screwed up! When I arrived to pick up my vehicle at closing time, Geoff was very defensive and couldn't understand my frustration with the fact that nothing had been done with my vehicle. It sat there for 7 hours and the paperwork had never been turned in. Somehow, that was my fault?! I called on Monday to complain about the situation and was given no sympathy. I guess this is the norm for them so that's not an option when trying to retain customer satisfaction. I am completely happy with my vehicle, but these people are the biggest idiots I have ever encountered. My advice --- don't go here to get your car serviced!!!

kocasio218

27 de feb. de 2012

Me and my husband had a very good experience in this Dealer. We bought a Dodge Nitro and it's has been a pleasure driving it. Steve Nunez was our sales representative and he was very good, friendly and made us feel very comfortable in the process of buying our new car. We will recommend this dealer to anyone who ask!!

katherinejackson

17 de feb. de 2012

Robert Longoria is a friendly and helpful salesman. He made sure that I was satisfied with my purchase and assured me that if I needed any work on my 2011 Chrysler 300c that he would make sure it was done satisfactorily. Which it has been. I have already been to the dealer a few times for some minor work and I was very happy with the "service - department".

Gillilan

17 de feb. de 2012

This is the worst experience we have had at any dealership! We began our "journey" with them the first week of December 2011 and just finish it yesterday 2/16/2012 (finally) Went in for advertised 2011 truck with certain options and were assured it was on lot, it was not! 2 hrs later we were changed to another veh and sent home in a loaner veh (it was too late in the day that finance ppl were gone) Next day found out that new veh did not have needed options. Changed to a more expensive 2012 truck, we were sent home in 2012 veh assured financing was OK, 4 days later signed all papers, (or so we thought)days later more info was needed, it turns out we have NOT finished signing ALL paperwork, also they did not pay in time total amount of my trade in and we ended up with extra finance charges, they prommised us it will be paid as of today (we hope so) They never call in for the licences plates and of course the temporary plates expired, we needed to go back to the dealership and push them to get them (yes, it took them more than 60 days) They have wasted way to much of our time calling and going back and forth to the dealership in order for them to do THEIR job.

cc7582

12 de feb. de 2012

We walked in asking the dealership if they would price match another dealerships offer in a newspaper ad because they had the vehicle that we wanted on their lot. My husband and I searched their lot to make sure they had the same vehicle but the color we wanted. We told them we did not want to waste anyones time if they were not going to price match. We didnt want to spend hours there to later find out they were not going to match. The sales rep said he needed to ask a manager so he went to ask. He came back to us stating that the manager said no problem so we proceeded with our purchase. We went through the motions of test driving to make sure we liked the car and did the paperwork so they could check credit. After it took two hours to complete the process our sales rep comes to us with numbers that are not even close to what the newspaper ad states. When this happened we were upset and told the guy why are they bringing us numbers that dont match the deal? The finance manager comes to us and tells us basically that there is no way they can get to the price in the newspaper and stated that basically the price in the newspaper is a gimmick to get people at the dealership to buy a vehicle. I do know that the dealership have one car of that type on their lot and this dealership had the vehicle with the right specks that was stated in fine print, we just wanted the car at the low price the other dealership was offering. We told them we were trying to give them the business because we did not want to have to drive further to south San Antonio when they already said they would match the price to begin with. So the finance manger took us to his office and we told him we can walk out and not have to buy a car and go some where else. We told him we were upset because you dont tell a customer that you are going to match a price and keep them there for 2 hours and then tell them you cant do the deal. After another 1-2 hours of going back and forth the general manager finally approved the deal. You shouldnt have to negotiate a price on a car for 4 hours if they stated in the begining they would give it at that price. We have excellent credit so we new that we shouldnt have had any issues.After it was all said and done, later we noticed the car was not inspected so we called the dealership. They said we could either bring it all the way back to San Antonio to inspect it or we could get it inspected then get reinbursed. To save gas and time we decided to get it inspected here in Austin. They told us to fax the receipt and they would cut a check to us. It took nearly 2 months for us to get our money back and that took us having to drive to the dealership to get it. The sales reps and sales managers at this dealership dont care about the customers they sale cars too. Once the deal is done they dont care. The person I give credit to is their Finance Manager he was the only one who took the time to return our phone calls and give us our money back.

jdc81171

8 de feb. de 2012

I have worked with Chris in this department for a couple of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an issue he really worked hard to make everything right.

Phil0101

3 de feb. de 2012

great prise - great truck!!! This is my third dodge ram and they keep getting better - best riding truck i have ever driven...Steven was easy to work with and i will recomend him to my friends and family.

Katrinamoretz

2 de feb. de 2012

I just would like to thank Steve Nunez for the best experience I have ever had buying a vehicle in my life! I am a single mom with very little income, and was very worried about making such a large purchase, but he made the whole experience SEAMLESS for me! I had serched several other dealerships, and I had almost given up on my serch for a reliable Vehicle at a reasonable price until a frined of mine sugessted I visit these guys, BEST DECISION I could have made! Not only did Mr Nunez help educate me on a wide range of vehicles, he also helped me every step of the way in making a good decision for my lifestyle with my children, and price range without rushing me or treating me like a sale, he did not try to over price me,take advantage of me, or pressure me into a car that I could not afford. Steve made me feel like family, which is important to people like myself (being a single mom). Customers want to feel appreciated and valued, and that is exactly how Steve made me feel, He treated me with respect, and was honest if he didn't feel like a car was a good fit for me. I could not be happier with the service I was given and the way this company treated me.

bensen

26 de ene. de 2012

Steve went above and beyond to find the perfect Jeep Grand Cherokee that I was looking for. He exceeded my expectations.Watson made the financing and closing of the deal fun. I have purchased numerous new vehicles and he made what is usually an experience I do not like into a friendly and fast process.You are lucky to have both Steve and Watson on your sales team.

texadan

24 de ene. de 2012

We wont return to this dealership. It hasnt changed any what so ever from Mission Dodge. Service Department personnel were rude and told us that WE need to contact Dodge about our extended warranty. I dont believe its our job. They are the ones with the Dodge computers. We showed them all of our purchase paperwork. That didnt seem to matter to them. It was still our responsibility to contact Dodge. They treated both myself and my wife like we were stupid and didnt know what we were talking about when we told them the troubles we were having. Even with a simple oil change, no attention to detail was taken. Under the hood was left an oily mess.

jphelan

23 de ene. de 2012

I got involved with Brad and this dealership on-line and it was a very pleasant car buying experience. Brad was persistent, but only to make sure that I got the deal I wanted. After only one meeting, and I had been to two other dealerships, we were able to strike a deal. They were willing to consider and accept my offer, which I greatly appreciated.

nicole00

23 de ene. de 2012

never do business with this dealership. same staff as mission CJD and nothing has changed. they have terrible customer service and extreme lack of communication.

Quintana

4 de ene. de 2012

Very positive experience with Mr. Gonzo in the Sales Dept. He was very personable and delivered my wife and me a low pressure sale. He responded to all the requests that I made and was able to deliver on most. The decision to buy with this dealer was made after extensive field work and comparison shopping. Ultimately, this dealer had the best product for my money.

WalterP

4 de ene. de 2012

There were some repair works that were offered to be done and were not. Also they said I was going to receive a $20 US gas change and I didn't, my plates and official ownership papers have not been delivered to me after more than a month of purchaseThis delership is the typical sales office than promises a lot but doesn't honor what they offer

nelsoncj

23 de dic. de 2011

Len was extremely personable and made my first car-buying experience great. He is very knowledgeable and has a lot of experience in the field. He even followed me home so I could take both cars home the same day. Only problem I had was with the guy in finance who seemed angry and was slamming on his keyboard because I chose to not buy the GAP program. He kept badgering me for a reason and frankly, I don't need to justify my decisions to anyone, especially not when I am paying $33,000 for a new car. He was rude and short and dampened the day a little, but Len made up for it with his bubbly personality and constant smiles :) As a member of the US Army I will caution my fellow coworkers about the man in finance (don't remember his name, stocky hispanic male). The way he conducted business was unprofessional and unacceptable; however I will recommend Len - 5 stars for him!